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TruthFinder Reviews

4,939,593reviews on ConsumerAffairs are verified
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About TruthFinder

TruthFinder People Search provides millions of Americans with easy-to-read background reports, public records, contact information and more. TruthFinder reports include data sourced from county, state and federal databases. Truthfinder accesses multiple public records stored on the internet and presents them to the user in one simple report. You can use TruthFinder to check up on old friends, investigate an online date’s information, reconnect with family members and even to check yourself.

Visit www.truthfinder.com
Pros
  • Unlimited reports
  • Mobile app
  • Detailed reports
Cons
  • Must buy full month
  • No trial period

TruthFinder Reviews

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    3 featured reviews
    How do I know I can trust these reviews about Truthfinder?
    • 4,939,593 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 7 Reviews 870 - 1070
    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 4, 2019

    This is an excellent product. It is accurate and has detailed reports. I was able to access the information I needed quickly and accurately. I would use this service again if needed in the future. Thank you!

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    Verified purchase
    Staff

    Reviewed Dec. 4, 2019

    Very helpful and cancelled without trying to keep me and informed me of access til 12/15 and told me about the Truthfinder application and some of the free services I could still access. Cancelled but can still use the perks...nice and informative.

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    Verified purchase
    Staff

    Reviewed Dec. 4, 2019

    Account issue. Fantastic service! I thought that simply fantastic service would’ve been enough to show that I was very pleased with the service. That’s truly how I feel. If that’s not enough I cannot begin to believe why that word in itself would not be enough because the service was fantastic. Thank you.

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    Verified purchase
    Customer Service

    Reviewed Dec. 4, 2019

    Site was very easy to use and fast. Your customer service department was wonderful and efficient. I was glad to hear about options but did not need the service at this time. I will keep you in mind if I need this type of service in the future.

    Thanks,

    Carla

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    TruthFinder
    Response from TruthFinder

    That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team can be reached directly at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 4, 2019

    I called support about a month ago and told them I got someone with a different name in Georgia, never did get my information. Today, I got billed $27.78 again, I ordered a 1-time report, GOT nothing and found out it was reoccurring. I called customer support and talked with Adrianna and got everything taken care of. I think Truth Finder is a Scam Artist, I paid for Nothing. Adrianna did an outstanding job. Simple, support the customer or close down.

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    TruthFinder
    Response from TruthFinder
    We apologize for any confusion you experienced in regards to our billing system. All customers must check a box authorizing TruthFinder to charge their card as described prior to signing up. Our Billing Terms and Terms of Use conspicuously state the customer will be charged a recurring membership until they cancel. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Dec. 3, 2019

    Your site is easy to navigate and I found the service to be good. I enjoyed the experience. If I had something bad to say having to pay for a pdf document was not great but is understandable. I would recommend that you consider not charging for a pdf of the report.

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2019

    Albert was very helpful and professional. He took care of my problems and now they have been resolved. I was receiving charges on my credit card that should have not been charged. These have now been removed and should be credited back to my card. Thank you for a very pleasant experience.

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2019

    Good basic information. Material like education, present work not included. It is helpful for basic location information and is generally accurate. I would recommend it with those limitations. The service assistance I found to be excellent. It is worth giving it a try.

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    Verified purchase
    Customer Service

    Reviewed Dec. 3, 2019

    I would recommend because my experience when I called to cancel my subscription was amazingly easy and very friendly. The service they sell is excellent, I just didn’t need a monthly subscription. Great customer service at TruthFinder.com.

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    Verified purchase
    Staff

    Reviewed Dec. 2, 2019

    Excellent service leaving me most likely to use TruthFinder again. Most pleasant cancellation service I ever experienced. Gave me the tip for the free download, which I plan to use. Thanks. I did find the info I needed when I used your service.

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    Verified purchase

    Reviewed Dec. 2, 2019

    Truthfinder was able to find everything I needed to know. They already or was able to find it they did a good job! And yes I would recommend this to anyone that needs to find out more about someone that they don't really know or someone that they're just getting to know. Use this Truthfinders to find out what they really want tell you their self!!?

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 1, 2019

    Nick, the customer service representative who I spoke with, was exceptional!! Very helpful and knowledgeable.. He was friendly and went out of his way in helping me.. I am a senior 76 year old woman and do appreciate the great service I received.. Thanks you so much for the great service..

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    Verified purchase
    Staff

    Reviewed Dec. 1, 2019

    Subscription Cancelation. Nick was very intelligent, understanding, helpful and made the experience very smooth. I tend to be very uncomfortable when I cancel something or take something to return. Nick understood my country background and it turns out appreciates a rural setting and slowed down lifestyle; as do I. He must be an asset to your company.

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    Verified purchase

    Reviewed Nov. 30, 2019

    The site made it very easy for find old friends. I was able to find and contact friend that I haven't seen in over 10 years. It was very convenient to look for people and do a backgrounders and criminal record check on individuals you meet. Great site. I would recommend it to friends and family.

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    Verified purchase

    Reviewed Nov. 30, 2019

    My experience was great. Was able to get all the information that I needed. Would use this account again as needed in the future. I was really very satisfied with this search provided by TruthFinder. All information was detailed as I wanted.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 30, 2019

    The gentleman on the phone was... a true gentleman. I wasn't on hold for long at all, he was pleasant to speak with, easy to understand (That was all very refreshing). Dont lose him!!! He's a keeper!!! GIVE HIM A RAISE!

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    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed Nov. 29, 2019

    When I spoke to Albert of California at the Truthfinder phone line he explained to me what had happened and I was satisfied because he said he would refund the charge that had been made on my bank account already. I had signed up at the end of October to have only one month ('til end of November). When I went to cancel online, it showed it was set to end Dec. 28th instead. I no longer need any information on the site and appreciate Albert's help in cancelling my subscription and hopefully sending refund. Thanks.

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    Verified purchase

    Reviewed Nov. 29, 2019

    I enjoyed using this service very much. It was very informative and gave me what I was looking for as far as seeing what was on my own public record. I can definitely see how this can be used again in the future.

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    Verified purchase

    Reviewed Nov. 29, 2019

    I used this to verify a background check after notification that I had family that I was not aware of. I so appreciate Truth Finder and the information that I used to validate my Hopes. My thanks to Truth Finder.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Nov. 27, 2019

    Caitlin was very clear and helpful getting me signed in after I inadvertently botched the process after partially establishing my first account with Truthfinders! And she was VERY friendly and extremely courteous!! I have to admit being a bit aggravated when I had to call, but she brought my aggravation down to a zero.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 26, 2019

    I needed to find some missing family members in order to settle an estate. Three of the four were found effortlessly. The fourth has been estranged for over 40 years, didn’t expect to find anything, even his siblings have no idea, so not finding him was no big shock. When I called to close my account, I had no problem whatsoever. In fact, the agent was great, fast, efficient, none of the aggravation we have all come to expect when attempting to cancel a subscription. In short, I wholeheartedly recommend this service. It worked well, as I’m sure others do, but their customer service and support are the reason that I would choose this service in a minute.

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    Verified purchase
    Staff

    Reviewed Nov. 26, 2019

    I spoke to Albert this morning. He was very helpful and went out of his way to educate me on how to protect myself from possible predators. He even did a search for me while we were on the phone to see if there was anything suspicious that I had missed. He was truly a blessing from God. My sincerest gratitude to him.

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    Sales & Marketing

    Reviewed Nov. 26, 2019

    I pressed an ad from them, while it initially showed that the results will be ready in minutes, it took almost a half hour for them to take me from one page to another asking me many questions, until they asked me for my money in order to see their report. If this is a legit website they should ask for money before wasting my half hour....

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    TruthFinder
    Response from TruthFinder

    Hi Efraim,

    We’re sorry that you had a negative experience with our services. We’d love to hear more about what you don’t like and what we can do to better your experience. A member of our team will contact you privately to help resolve this issue.

    You can also contact our Customer Support team at 1-800-222-8985.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Nov. 25, 2019

    I am mixed with my son and grandson with the name of Bryce **. There are a few family members I am not familiar with. The same with associates. The schools and education background are not listed. I am retired navy with over 23 year active service and retired from the state of Fl.

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    TruthFinder
    Response from TruthFinder

    We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Price

    Reviewed Nov. 25, 2019

    If you want to charge money, then be up front about it. Don't waste 10 mnts of my time pretending to look someone up, meanwhile asking me info about them, which is the only info you probably have on people in the first place, is what you ask people about the person while they wait, then right before you're supposedly going to show me any info, sneakily ask me my name and THEN eventually get to the point of saying you need payment info because I have to sign up and pick a plan! Don't waste my time! SCAM!! Notice you show reviews but there's no way to leave one on the site either. l

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    TruthFinder
    Response from TruthFinder

    Hi April,

    Thank you so much for your feedback. We’re sorry that you were not satisfied with our services. We’re committed to providing our users with a great customer experience and we’d like to make this right for you. A member of our team will contact you privately to help resolve this issue.

    In addition, you can also contact our Customer Support team at 1-800-222-8985.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 24, 2019

    Justin, one of your employers who spoke with me few seconds ago to help cancel my account is one of the greatest public relations expert, highly trained customer service with excellent skills in human relations should be PROMOTED for a great job.

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    Verified purchase
    Staff

    Reviewed Nov. 23, 2019

    Two days before my Airbnb host left for 3 weeks, leaving me to house and dog sit, she unexpectedly rented out her basement to a stranger and gave him run of the house. He was suspicious, scary, verbally and physically intimidating. I utilized your excellent service to learn he indeed had records and past aliases and alerted the owner. Having the information helped me put plans in place and the owner needed info. Thank you! I'd never hesitate to reccomend your service or utilize it in the future. Additionally, I had the privilege of speaking to an agent named Terrance that upheld your level of professionalism and desire and knowledge to assist. You are a class act Truthfinders!

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    Verified purchase

    Reviewed Nov. 22, 2019

    I have been using Truthfinder for 1-2 years. I was able to locate long lost members of a graduating class for celebrating our 60 class reunion. I've used in my volunteer position and also been very successful. I'd highly recommend it.

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    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed Nov. 22, 2019

    Thank you to your customer service with my cancellation. She was very helpful. I needed help looking up information on a person we were having trouble with. TruthFinder was a lot of help. I would recommend their website to other people.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 21, 2019

    Today I consulted with your agent Paige (or Page?) to correct a subscription to your services. I had inadvertently subscribed to a monthly payment, which was a mistake. Paige helped me correct this, and was friendly and gracious. I will very likely need to use such a service from time to time, and because of Paige’s kind and prompt attitude and assistance, I will return to your company to do business. I will also recommend you to my friends. Please consider this as a commendation for Paige, and please include it in her personnel permanent record. You are fortunate to have such a fine employee. With every good wish, Amanda, Durham NC.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 21, 2019

    Awesome and efficient! Customer service Rep Albert was the best! Very friendly and knowledgeable! Handle everything very professionally! I would definitely use this service again. Gave me a lot more information than I was needing but very helpful just the same!

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    Verified purchase
    Staff

    Reviewed Nov. 21, 2019

    TruthFinder has helped me locate family members and people with whom I worked. The Information was accurate and in most cases complete with history of residences that enabled me to verify that my search was correct... I have recommended TruthFinder to others.

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    Verified purchase

    Reviewed Nov. 21, 2019

    I was able to find out if people were telling the truth about who they really were and if they were hiding important information that you would need to know to trust them with you and your family. Thank you Truthfinder.

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    Verified purchase
    Staff

    Reviewed Nov. 21, 2019

    Thank you so much for the experienced & knowledgeable staff member who assisted me in my initial sign in. Mercedes was excellent. I am sure I will find the service helpful. I will be using the service frequently. Thank You.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 20, 2019

    Truthfinder is first class in every way and was very easy to sign up. The format is straight forward and easy to make the request. The information was complete and accurate. Since I had no further use at this time I called to cancel and talked to a very pleasant lady, Ruthy. She took care of my request immediately and e-mailed confirmation. If the need arises I would not hesitate to sign up again, and would strongly recommend Truthfinder to anyone. One last item, I received an e-mail requesting feedback and after several attempts was unable to open it.

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    Verified purchase
    Staff

    Reviewed Nov. 20, 2019

    When my daughter, who is a freshmen in college, met someone on a gaming site, I was naturally concerned. So I signed up for Truthfinder to see what I could find out about this person. The name and location of the person I searched did not match the picture he sent her. I was seeing red flags and sent the information to me daughter. We then sent the picture and information to our cop friend. Who knows he may have been in some kind of sex trafficking ring. Thank God there are site like this that can help the general public.

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    TruthFinder
    Response from TruthFinder

    We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question or need help with our website, our US-based member care team can be reached at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 20, 2019

    The service I had was great. The lady who helped me was graceful and kind and helped me out quick!!!! Asked me if I needed help with any other questions and directed me in Good orderly direction and I am pleased to say I am thankful.

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    Verified purchase
    Customer ServiceRefunds & PayoutsStaff

    Reviewed Nov. 20, 2019

    The guy that took my call was awesome, I was upset and he was calm and patient. He figured out what happened, and got me to the right person who got my money refunded the same day which really surprised me. Good job Truthfinder.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 19, 2019

    I wanted to compliment the representative that assisted me, Albert. I had a great customer experience and he was very professional and nice. This was a Cancellation request and it only took one call! Albert mentioned the app and how I can also use it to find information. Thank you!

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    Verified purchase
    Staff

    Reviewed Nov. 19, 2019

    Letitra was a topnotch representative for your company. I absolutely appreciate her character and integrity. She did a great job in assisting me! She deserves a raise! Thank you again for your help in resolving this issues! She made calling a breeze. She was very efficient, helpful, knowledgeable, courteous, polite, and respectful!

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    Verified purchase
    StaffTransparency

    Reviewed Nov. 19, 2019

    Called to cancel my account. Due to health issues. I found Truth Finder to provide me with the information I need at this time. The man I talked to me was very professional. Explained about the special. Due to his attitude I will most definitely consider in the future opening up a new account. Sincerely Ann Marie

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    Verified purchase

    Reviewed Nov. 17, 2019

    I looked up info about a friend and after finishing, I cancelled any monthly service and the 3.99 bill. They both showed up on my Oct. visa bill when I had cancelled them previously. I talked w/ a young man inSan Diego and he assured the charges had been removed.

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    Verified purchase
    Staff

    Reviewed Nov. 16, 2019

    With the help of Truth Finder, I was able to locate and contact some long lost family. When I couldn't pinpoint the person I was looking for, I was able to find a marriage license which gave me another name to look up and that led me straight to who I was looking for.

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    Verified purchase
    Staff

    Reviewed Nov. 16, 2019

    Searching for information, I got all I needed, I intend to use your services in the future, I was shocked with some of the information I have gotten on the people I know and loved and trust. Well I am very carefully now, because of Truth finder, you really have to be these days, everybody has secrets they hide.

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    Verified purchase
    Price

    Reviewed Nov. 16, 2019

    Provided timely, correct, concise, corroborated information in an easy to understand format. The information detailed the linkages required to complete the task at hand through an easily viewable and navigable system. It saved time and money; traveling to a reporting agency, parking, and fuel cost.

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    Verified purchase
    Staff

    Reviewed Nov. 16, 2019

    I had a very good experience using Truthfinder when searching for specific people backgrounds. Very accurate software website, easy to use and gives you complete details information. In my opinion Truthfinder is superior to other websites with a similar matter..

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    Verified purchase
    Staff

    Reviewed Nov. 15, 2019

    Good Service. Lots of details. Is a useful tool. Can be used to check background information including financial, education and criminal records. Found out some items that were a complete shock to me. Would recommend to employers or people who just want information on people they meet.

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    Verified purchase
    Price

    Reviewed Nov. 15, 2019

    The use of Truthfinder website was good, it took long time to answer everything. Cost per month was too high, need to lower the price to about $12.00 per month I feel. I got the info that I wanted from the site so it was OK.

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    Verified purchase
    Staff

    Reviewed Nov. 15, 2019

    Very helpful. I wanted to investigate a new friend of my daughters and then cancel my membership because I did not want recurring fees on my account but did want to see that the person was a decent person for her to associate with.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 15, 2019

    Truthfinder is a useful tool to keep informed about people, contact information, properties etc. The customer service associates are great and efficient. The support team always find a resolution for the customers. I highly recommend this company. Thank you so much!

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    Verified purchase
    Staff

    Reviewed Nov. 15, 2019

    Evon was very nice and respectful. I will refer Truthfinder to the next individual looking for information. I was able to find all the information I was looking for. Truth finder is very easy to use and I will use it again and the future.

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    Verified purchase

    Reviewed Nov. 14, 2019

    We found out information we were searching on three people. It's amazing that the amount of facts that are floating out there for anyone to seek out. There really is no stealth or private life here in the US. That's about it for us, but will use Truthfinder again when we seeking information on people of interest in our lives.

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    Verified purchase

    Reviewed Nov. 14, 2019

    Very easy to use. Would recommend to anyone wanting to clean up their report or find another’s. The information is valuable even if you just get a few reports and cancel. Call the 800 number when you wish to cancel and it’s done.

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    Verified purchase
    Customer Service

    Reviewed Nov. 14, 2019

    It's been great except for 2 things. I cant tell if I am supposed to tell guardian my real facts, or fake facts to stop others from researching me. Also, you advertise access to phone records, but there are none available on your site. That is very deceptive and confusing.

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    TruthFinder
    Response from TruthFinder
    Hi Bryan,

    Thank you so much for contacting us about this. We value all feedback because it allows us the opportunity to improve your experience. We’d love to talk with you about this issue so that we may resolve it. Please contact our Customer Support team at 1-800-699-8081 so we can work this out together.

    Verified purchase
    Staff

    Reviewed Nov. 13, 2019

    I received all the information I needed to get on someone I love. He is an alcoholic and is in need of serious help. He drinks and drives which makes him a danger to himself and others. He is also driving without a license which is also not a good thing.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 13, 2019

    Had a call to cancel and this was done with no problem. Truthfinder was helpful in finding someone for me. The person on the phone was very helpful. You had a promo to offer and I was told about it and declined was a very pleasant phone call.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 12, 2019

    I had a problem and called Toddy (like hot toddy) today. She quickly identified the problem and immediately fixed the issue. Most important - she did it cheerfully. So refreshing to experience fantastic customer service after the sale!!!! Love these guys!!! :-)

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    Verified purchase

    Reviewed Nov. 11, 2019

    This was the best site on the internet that connected known information with unknown information regarding the persons in question. Therefore it made the information more accurate. In fact, it contained more than we needed! We used it because it didn't require a membership to Lexis/Nexus and we only needed to locate 2 people.

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    Verified purchase

    Reviewed Nov. 11, 2019

    I subscribed to several search websites. By far, yours gave the most and most accurate information! I found police records and links to the actual documents. I also found marriages and was able to confirm those through a local county research firm. If I ever need to research anyone again, I will definitely use TruthFinder! Thank you! Mary

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Nov. 10, 2019

    When I purchased Truthfinder I was looking for a particular thing. I found it almost immediately. The product is good for what it is designed for. I cancelled it within a few days of purchasing it and apparently it got missed. Tonight I was charged again for another month which I did not want. So I call the company and they were absolutely wonderful. They returned my money and cancelled the account right then. The money was back in my PayPal account almost immediately. Thank you for your prompt, and professional service.

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    Price

    Reviewed Nov. 10, 2019

    This is a fraudulent company. THe information given is not accurate and not detailed in the slightest. Then they charge your card after you cancel your required membership. Do not give them your credit card. STAY AWAY!

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    TruthFinder
    Response from TruthFinder
    We apologize for any confusion you experienced in regards to our billing system. When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on this page and in our Terms of Use.
    We’re sorry to hear you had a frustrating experience with the information found in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data.

    We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 8, 2019

    I just wanted to thank Laqueta (not sure of spelling) but she was so professional, kind, courteous, helpful in explaining what happen and promptly credited me for the misunderstanding. I was frustrated when I called and she deescalated and was so incredibly pleasant to work with. I thank her so much for your kindness and excellent customer service. I hope you will acknowledge her a model CS representative, she has incredible skills and customer service. I so appreciate the corrective action and will recommend your service to others. Kind regards, Karyn.

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 8, 2019

    Great experience in using this company's services. Easy to Pay with PayPal or with Credit Cards. Anyhow, the Information I asked for was received very quickly. Information was accurate. Also, the information allowed me to inspect information that was helpful in my analysis. I would use this company again in the future.

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    Verified purchase
    Staff

    Reviewed Nov. 8, 2019

    Since having a problem with a renter I needed to talk to a lawyer and he gave me advice so to what to do, she rode the court system for two months, and the help was great. Thanks for being there when we needed you.

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    Verified purchase
    PricePunctuality & SpeedTransparency

    Reviewed Nov. 8, 2019

    Your net-based service is amazing, fast, and comprehensive. It is scary how much information on us is available online for little to no cost. I learned of your services on the web and when I checked it out it confirmed my research. I decided to disenroll from your services mostly because everyone I know is unbelievably dull and boring and I quickly realized I won't spent much time on your site. When it was time to disenroll, Yvonne (the super-hero) walked me through the process like a champ. I will recommend your site to others. Thanks!

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    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed Nov. 8, 2019

    Customer service was very helpful and curious. The process was easy. Thank you for such good service. The app was very easy to use and very informative. I am only canceling because I am on disability and money is tight.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 8, 2019

    Truthfinder is a very useful tool when trying to locate lost loved ones. I was surprised that they were able to locate them as fast and with such detail. I would recommend them to anyone looking for a lost family member or friend.

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    Verified purchase

    Reviewed Nov. 8, 2019

    We had our dump trailer stolen from a job site and with your help we had a lot of information on the person that stole it and what his criminal background was before he got caught and arrested for trying to sell our trailer. We gave all the information we had to the police department to help with this.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 8, 2019

    Excellent Service & Site! Easy, Clean, & Understandable. Great communication on the other end. Your company came with a Highly Recommendation. I will recommend to Friends and Family! I am looking forward to use You soon in the future.

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    Verified purchase

    Reviewed Nov. 7, 2019

    Truthfinder gave me several good leads to follow up in my search for an old friend. Also, when I finished my search and called to cancel my subscription, they were very accommodating. I wouldn't hesitate to use the service again should the need arise.

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    Verified purchase
    Staff

    Reviewed Nov. 7, 2019

    Signed up for Truthfinder and was impressed by the various areas of information available. My interaction with the staff was outstanding in terms of listening. It definitely is an organization looking to get things right. I would definitely recommend if you’re looking to get more detailed info.

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    Verified purchase
    Staff

    Reviewed Nov. 7, 2019

    I was very pleased to be able to locate 3 people really important to me. Your site was very easy to use and I got my needed information in just a few minutes. Your site proved to be superior to every other site I had ever tried.

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    Verified purchase
    Staff

    Reviewed Nov. 7, 2019

    Cancellation. I no longer needed. All of my needs were completely satisfied. The Young women who handled the process was a joy! I have nothing but good things to say about her and the company. Thanks again, gave me all the info I needed on my deadbeat brother.

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    Verified purchase
    Staff

    Reviewed Nov. 7, 2019

    I had a very nice experience speaking with a specialist named Shalease. She not only helped me through my concerns but helped me to understand what had happened in my account. I cannot thank her enough. Please if possible give her a kudos in her file. Ty.

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    Verified purchase

    Reviewed Nov. 5, 2019

    I used TruthFinder to search for information on a fraudulent company that ripped me off and was able to obtain the information I needed. It was easy to use and returned the information I was looking for. I would recommend it to anyone doing a person search.

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    Verified purchase
    Staff

    Reviewed Nov. 4, 2019

    Truthfinder helped me find out what I needed to find on my Dad’s info after he passed. Thank you! Mercedes was a big help as well, she really knew what to do and helped me out! Thank you again Truthfinder.

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    Verified purchase

    Reviewed Nov. 4, 2019

    Easy to use web site and got me the info to contact a high school friend I had not seen for 71 years. Only recommendation is that employment information would be nice to have and it was not included on the searched I made.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 4, 2019

    Quick and easy to use. Results in minutes! Charged only for what I did! When I called to cancel future searches, Representative was polite, helpful and courteous and easy to understand! Thanks for this service! I will recommend you any day!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 4, 2019

    Your site gave me nothing but useless information. I don’t care where sex offenders live or neighbors. I received nothing about the person. It said no info available. CANCEL MY SUBSCRIPTION IMMEDIATELY. I am so disappointed as your site was in years past very informative. Now you give info anyone could get. It took me hours to get online. Now my review won’t go thru. I think this is ridiculous and will call you with my personal review.

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    TruthFinder
    Response from TruthFinder

    We’re sorry to hear you had a frustrating experience with the information found in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 3, 2019

    I was able to get information to find a long lost friend. I appreciate the information given me and the ability to find her and to make contact; the information was accurate, complete, timely, and useful. I highly recommend this service, Truthfinder, and the information this site provided me.

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    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed Nov. 3, 2019

    I talked with a Rep. She told me she would cancel but charged my credit card for Sept & October. I called again, a gentleman named John promised to refund my 2 month money but nothing has happened. Both were polite but lied. I'm a disgruntled customer. What action can I take. I notified my bank as fraud. Shame!

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    TruthFinder
    Response from TruthFinder
    Hi Faye,

    We’re sorry that you had a negative experience with our services. A member of our team will contact you privately to help resolve this issue.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Staff

    Reviewed Nov. 2, 2019

    The representative was warm, helpful and personable. It was a very pleasant experience which is not always the norm. I felt respected and valued and would use your service again, if needed in the future. I think he should be recognized for going above and beyond.

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    Verified purchase

    Reviewed Nov. 2, 2019

    Found report to be extensive and primarily accurate. Easy to make corrections. Easy to research reports on others listed in my report. Easy to remove inaccurate information or people who are not related to you and the report or addresses listed.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 1, 2019

    The agent was incredibly friendly and helped me with my request. Thank you for the great service. She took the time to even wish me a happy Halloween and a safe night. I can’t remember the last time a customer service person was that personable and caring in addition to solving my issue.

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    Verified purchase

    Reviewed Nov. 1, 2019

    I found information on the individual in question such as his address properties he owned, lawsuits he had through the years and relatives. This is a very good service. I recommend it to anyone who’s looking for someone and I will definitely use this service again if need be. Thank You.. Truth finders. Veverlyn

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    Verified purchase

    Reviewed Oct. 31, 2019

    Very comprehensive and accurate. I was very surprised at some of the things I found. Something I would recommend For businesses. The only problem my head was that the forms were bit long and tedious. I would recommend this to a friend.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 31, 2019

    My agent was so helpful and patient. If I could I would give 100 stars. Super appreciate your help! I found the critical information to save my financial future. I highly recommend Truthfinders. Fast and easy!

    Sincerely,
    Audrey

    P.S. I rarely write reviews

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    Verified purchase
    Staff

    Reviewed Oct. 31, 2019

    I got all the information I needed. This is great for finding out who you are dealing with. This day and age you can't trust people like you use to. If you are using a dating app use this before you go out with anyone. It's easy to use and gives you several options to print or save.

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    Verified purchase
    Customer Service

    Reviewed Oct. 30, 2019

    I am generally satisfied with the service provided by TruthFinder. However, I keep getting emails from TruthFinder that are addressed to Andrew (and not Robert), as was the case with the email that linked to this review. What happened was that when I first signed up for the service a number of years ago, and had entered my late grandfather's name as the first person's record I wanted to search, I was subsequently prompted with a checkbox labeled "This is me". I did not think it was referencing the person I wanted to search, but rather asking me if I was who I said I was in my account information... like an "I am not a robot" feature. So I checked the box to indicate that yes, this was me. Since then, the emails I've been receiving from TruthFinder have been addressing me as Andrew (my grandfather's name).

    I also began receiving -- and continue to receive -- unwanted emails from other companies that apparently get their information from TruthFinder soliciting my purchase of their products or services and also addressing me as Andrew. I really wish this problem can be corrected so that I am correctly addressed as Robert in the future.

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    Verified purchase
    Staff

    Reviewed Oct. 29, 2019

    Generally a good service. Not as in-depth as I would have liked but provided enough info to let me know I was on the right trail. Maybe each individual has more info than a another which can effect the search results. Overall it was good.

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    Verified purchase

    Reviewed Oct. 29, 2019

    I wanted to contact an old friend and inform them of my Father's passing. Thanks to the service provided, I was able to contact my friend and make arrangements for them to attend the wake and following service. Thanks for your help in this matter.

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    Verified purchase
    Staff

    Reviewed Oct. 29, 2019

    Very helpful and reassuring. For a while I kept choosing the wrong people to believe and be a part of my life. A counselor advised me to check people's backgrounds so I knew I was around the right kind of people. Truthfinder helped me greatly to know. I now have a better circle of individuals around me.

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    Verified purchase

    Reviewed Oct. 28, 2019

    I was able to get additional information on a customer that scammed our small business out of $16,900.00 for flooring material for our upcoming court case. I definitely recommend their service. This service is a great way to screen a potential client that you may concern with.

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    Verified purchase
    Staff

    Reviewed Oct. 28, 2019

    I was just looking for one person that was not fun in my past to make sure I never going to be around that person. I'm planning on moving to a new area and a friend of mine told me she lived here, so I had to make sure. With the help of this service I found out that my friend was wrong. She doesn't live in that area and it'll be okay for me to move there so I have to say thank you very much for your help.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 28, 2019

    The report reminded me of places and times even I had forgotten. Very professional customer service representative. Customer service answered my phone call promptly even on Sunday. I recommend this to anyone who wants to check on their own data or that of others.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 27, 2019

    Activating Sex Offender Registry. Terrence took the call and quickly gave me the correct procedure for activating the service. Very polite and helpful. I had to refresh the page in Firefox for the activation to show up on a previous page. That's all I got, folks.

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    Verified purchase
    Installation & SetupStaffTransparency

    Reviewed Oct. 25, 2019

    Easy to follow instructions and constant updates on timed searches were helpful. I learned some things that were helpful in assessing a new neighbor and her behavior. It was an advantage to know her history as she exhibited some very negative behavior in the early days of moving into our street. Her habit of speeding isn’t surprising as she has a lengthy record of tickets for this in the past.

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    Verified purchase
    Staff

    Reviewed Oct. 25, 2019

    Pleased with quantity and quality of information I found via Truthfinder. Accurate and helpful. Researching information for a book I'm writing and needed factual information. Report revealed many things I did not know. Very surprising and concerning information recovered in my search.

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 25, 2019

    Truthfinder was fast and efficient. Helped me to find the information I needed and was I had no problem cancelling my membership when I was done gathering information. I’d highly recommend them to anyone needing to clarify information, check information for accuracy or find out more about someone.

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    Verified purchase
    Staff

    Reviewed Oct. 24, 2019

    Was searching for a person's address and by using Truthfinder, was able to locate an address for the person so papers first adoption could be served. By locating the person and address has made a couple very happy in the adoption process.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 24, 2019

    First, my customer service person Iona (spelling) was very pleasant and more than willing to help a beginner. I wish all Consumer representatives were as pleasant as she was to me. Give her a Gold Star.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 24, 2019

    Your site was very helpful for information regarding landlords of rental properties! There are always scammers! Your customer service rep Todi was courteous and very helpful. I also was amazed at how user friendly your site was.

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    Verified purchase
    Staff

    Reviewed Oct. 24, 2019

    Called to cancel my subscription and I spoke to Caroline and she was able to sign me up for a better plan. So I am very happy with her assistance plus she was very knowledgeable and polite. Great experience. I would recommend Truth Finder to my friends.

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    Verified purchase
    Price

    Reviewed Oct. 23, 2019

    Background Search for John **. The information I was provided on this person was adequate, but I felt the cost for additional information not included with the initial search was too costly. Securing a membership is expensive enough. The membership fees are misleading and do not cover all the categories of this person's background history that I wanted to access.

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    TruthFinder
    Response from TruthFinder
    Hi John,

    Thank you so much for your feedback. We’re sorry that you were not satisfied with our services. We’re committed to providing our users with a great customer experience and we’d like to make this right for you. A member of our team will contact you privately to help resolve this issue.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Oct. 23, 2019

    I was assisting a senior citizen (neighbor) with a background check. Your services with detailed, timely information is invaluable as an information source so decisions associated with property transactions can be made less risky! I recommend Truthfinder to all needing accurate historical information! Thank you!

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    Verified purchase

    Reviewed Oct. 21, 2019

    Truthfinder was very accurate with the information they provided in my case. I would recommend using them to anyone. I located a family member with the information that Truthfinder came across and it will change my life and a few of my family members as well.

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    Staff

    Reviewed Oct. 21, 2019

    Against my common sense, tried for the "free report." Of course, after 10 minutes of watching it "gather" information with pomp and circumstance. Sliding bars, typed of info, percentages. Truthfinder asks for your payment info. Not very truthful for a free report. The info I did see was inaccurate in important ways. 2 people with same name live in different states. Yet they had the person I was looking for living in those states. One of the "other" people has a criminal record and mugshots. I am sure these were attributed to the person I was looking at, Truthfinder said I would be shocked at the criminal record. I KNOW the person of my interest has no criminal record. I am sure they provide a lot of info, but I am also sure much of the info will be incorrect. How do you tell which is which?

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    TruthFinder
    Response from TruthFinder
    We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We apologize and will reach out to you privately to resolve this issue.
    Sincerely,

    TruthFinder Support

    Verified purchase
    Staff

    Reviewed Oct. 21, 2019

    I contacted Truthfinder to check on a person who I believed may have had a criminal record and may be of harm to a family member. Caroline was extremely helpful and was very personable and friendly. She provided information about your service which was very helpful. Caroline is an A+ in my book. She's a keeper! Thank you!

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    Verified purchase

    Reviewed Oct. 21, 2019

    I had a satisfying experience with the information I received, but it wasn't what I was looking for. Thanks anyway to Truthfinder!!! If I had the chance to recommend the site, I would do it since they are trustworthy and attended my request immediately.

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    TruthFinder
    Response from TruthFinder
    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear you were happy with TruthFinder. We're orry that our service could not help you find what you were looking for. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 21, 2019

    Hello - Your service was extremely helpful in locating my classmates for my high school class reunion. The information was informative, accurate & concise. When I called in with questions, your staff was knowledgeable & friendly. I will be sure to use this again in the future when needed.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 21, 2019

    I would definitely recommend. I found everything I needed to. Easy to fill out form and receive report know. Easy access to all info. I would suggest to friends and family. Customer service was very helpful and polite. I will try again in the future. That is all I have to say.

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 21, 2019

    The reports were accurate and timely. Will definitely use this service in the future. Would recommend to all to ensure you know everything available for someone you or a family member is in contact with. Trust but verify! Thank you.

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    Verified purchase

    Reviewed Oct. 20, 2019

    I used my own name and information to test Truthfinder. It was 85% accurate. I was pleased with the information they provided. I did Cancel my Subscription because it was not totally correct. The information was inaccurate regarding several education points.

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    Verified purchase

    Reviewed Oct. 20, 2019

    I only needed one piece of information to locate someone, and I found it via this site. What I most appreciated was the ease of joining and the equal ease of canceling the subscription once I got the information I was seeking. Thank you for making this process easy and for not making it difficult to cancel.

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    Verified purchase
    Customer ServiceRefunds & PayoutsStaff

    Reviewed Oct. 20, 2019

    I was very frustrated when I called customer service - the report was basically blank. It didn’t have what the system said it was going to report on. Spoke with Terrance who is a great customer service rep for your company (5 stars for him) - cancelled my account and he refunded my money. I really expected to have to fight over this - I was pleasantly surprised. Thank you.

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    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppTransparency

    Reviewed Oct. 20, 2019

    The device was great. My issue was taken care of quickly. The call was clear. I was on hold for just a min. I will recommend Truth Finder to friends and family. The app is easy read and saves searches. Love it. Thank you for great customer service.

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    Verified purchase

    Reviewed Oct. 19, 2019

    Standard monthly rate doesn't get you much of a report. Too many add on costs for the money... Probably going to drop the subscription. Information is mixed with other people of the same name so not credible as far as what shows on the reports.

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    TruthFinder
    Response from TruthFinder
    We’re sorry to hear you had a frustrating experience with the information found in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Oct. 19, 2019

    I had to fill out a form for Social Security and they required me to come up with birth dates, marriage dates, death dates, etc. and this information could not be found on your site. I had to go to other sites to get what I needed. Sorry it didn't work out.

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    TruthFinder
    Response from TruthFinder
    We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Oct. 19, 2019

    Truthfinder was very easy to use, for anyone and very helpful in clarifying some information I had doubts about. If your interests lay where you can't reach information on your own without a huge expense, let Truthfinder do the work for you for a reasonable fee.

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    Verified purchase

    Reviewed Oct. 19, 2019

    I did this on a whim and found that all the information I received was correct. This turned out to be a very good company to use to gather information but I have no use for this but for those who could use this type of information. It's a great asset.

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    Verified purchase

    Reviewed Oct. 18, 2019

    I have used this service for a while and have had no difficulty in finding old friends and relatives. The searches often reveal several names and I have no problem weeding out the wrong persons among several options. Thank you!

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    Verified purchase
    Staff

    Reviewed Oct. 17, 2019

    Anival helped me to not renew service. He explained pricing if I did, but I decided not to renew the service. He was very competent, smart about the product, and courteous. Thank you for hiring such a nice person.

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    Verified purchase
    Staff

    Reviewed Oct. 17, 2019

    Was having problems with the background checks but the lady helped me to fix everything. Been using your service for 4 years now and will continue to use this service for my business purposes. Will tell everyone about you all.

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    Verified purchase
    StaffTransparency

    Reviewed Oct. 17, 2019

    I needed to do research on a person. The process was easy and clear. The report results answered all questions that I had. Thank goodness all information verified what I had heard about this person. Thank you for the help and clarification.

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 17, 2019

    In general I liked this service. Quick and easy to use and fairly priced. I am a class reunion organizer, so it was really helpful in tracking down missing classmate contact info. I like that it linked possible relatives for when there was incomplete or missing info on the target classmate. I was able to link up to many classmates through their relatives.

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    Verified purchase
    Staff

    Reviewed Oct. 17, 2019

    Look up a person going out on a date with. I found out basic information. No high profile crimes. I was satisfied with that information. It didn't give very much in the way of college or jobs. I was disappointed in that way. Hard to read into if the person had many jobs, or successful, received positive awards or admirable information. Very basic with last house address and vehicle information. Children, siblings, didnt even show he was divorced.

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    TruthFinder
    Response from TruthFinder
    We’re sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
    Sincerely,

    TruthFinder Support

    Price

    Reviewed Oct. 16, 2019

    They provided very little information and continued to charge my account without authorization. When I tried to cancel account after discovering the charges, I could not. Be very careful to check your account to make sure they haven't signed you up to a monthly subscription.

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    TruthFinder
    Response from TruthFinder

    We apologize for any confusion you experienced in regards to our billing system. When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on this page and in our Terms of Use. Additionally, all of our customers have the ability to look up their order history on the TruthFinder dashboard under My Orders and are sent a confirmation email for any orders placed on the site.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer Service

    Reviewed Oct. 16, 2019

    TruthFinder did a good job in showing me what I was looking for. Only thing is that cancellation wasn't easy. I did 3 cancellations online but it still didn't go through because when I clicked the button to continue with cancellation, it took me to an extra window, still trying to encourage me to stay. There was no way for me to continue with my cancellation without calling the company by phone to cancel.

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    Customer Service

    Reviewed Oct. 15, 2019

    I was trying to cancel my membership by phone and was kept hanging for over 10 minutes when I finally gave up not once but twice!! I would not recommend this service to anyone!!! Pissed off in Wisconsin!!!

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    TruthFinder
    Response from TruthFinder

    Hi Margaret,

    Thank you so much for your feedback. We’re sorry that you were not satisfied with our services. We’re committed to providing our users with a great customer experience and we’d like to make this right for you. A member of our team will contact you privately to help resolve this issue.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer Service

    Reviewed Oct. 14, 2019

    Jessie in customer support was amazing on this Columbus Day 2019. Never had such a positive response to a question. Thank You and would recommend to friends and family for sure!! Truthfinder in my book is number one and always will be, Thanks Again ~ Happy Customer

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    Verified purchase

    Reviewed Oct. 14, 2019

    I needed information on someone and Truthfinder was there to give me all the appropriate information I was looking at for and more. I would and have recommend truth finder to my friends and family. Thank you truth finder.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 14, 2019

    I found your attention to my needs were met quickly and with total satisfaction. Your customer service representatives were kind courteous and very knowledgeable. I also appreciated how polite each service representative was. It definitely appear you take great care in training your personnel to work with the public. Thank you for your service.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 14, 2019

    Very good experience with Truthfinder. Found everything I was looking for and easy to find. Very helpful when I called them if was having trouble finding the person I was looking for. The young lady I spoke to when I decided to cancel was extremely polite and was not pushy trying to keep me subscribed.

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    Verified purchase

    Reviewed Oct. 13, 2019

    This has been by far the best informational website I have found to reach out to people that I have not been in touch with for 40 years. The information provided was easy to understand and a lot of information for every person I was trying to reach. Just by chance my husband found this site and it completely changed my trip plans due to the connections of the family and friend that I found. Thank you so very much. I advise anyone who is looking for someone to subscribe to Truthfinder website. I am soooooo happy!

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    Verified purchase
    Staff

    Reviewed Oct. 13, 2019

    Representative was very helpful and very polite. I would recommend their service. I don’t know anything else to say. Representative was very helpful and help me with my situation. My experience was very positive. Thanks to everyone. With kind regards, Shenna.

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 12, 2019

    I utilized Truthfinder in order to locate an address I needed for a family in Georgia. It was great, as the information I needed was quickly identified and delivered. HOWEVER... like many other companies more interested in money than client satisfaction, you get set up as a recurring Truthfinder customer immediately. I find this abhorrent, as usually an ongoing subscription is not needed. Why not give a choice for a SINGLE MONTH? Be responsible instead of greedy. From my perspective, income a company receives as a result of ongoing subscriptions that a client does not honestly need or want, is fueled by business practices that are solely about money, not about service to the greater good. Today, it is critical that companies evaluate who they are, what they have to offer, and how they can operate in a sustainable way that serves both the company, - and the community, ethically. Thank you.

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    Verified purchase

    Reviewed Oct. 12, 2019

    Researching potential relative of daughter's ex husband for purpose of making contact with their young daughter. Found out the paternal grandfather was deceased. There really isn’t much more to comment as the party was deceased. Unfortunately the child will never know her grandfather. We are hoping there are not health issues. There was very minimal information about the party Pete **.

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    Verified purchase

    Reviewed Oct. 12, 2019

    Found what I looking for and really recommended to a friend and family, I was able to see pictures and some other stuff, great job from them and plus if you want to unsubscribe it's really easy too, I was very impressed with that.

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    Verified purchase
    Refunds & PayoutsStaff

    Reviewed Oct. 11, 2019

    The gentleman that helped me was amazing. He helped find my account and help me close it and refunded my account that was charged wrongful. Thank you for solving my problem. He also told me about the phone app that I can use any time.

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    Verified purchase
    PriceOnline & App

    Reviewed Oct. 11, 2019

    It was simple to use and I found the information I was looking for. I was not satisfied with the cost to use the service. Then I had to cancel the service with Truthfinder, for the apps that were on my phone. I couldn't just unsubscribe the service for the apps with Apple.

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    TruthFinder
    Response from TruthFinder

    Hi Kelly,

    We’re sorry to hear that you had an unpleasant experience with our Billing System. We work hard to provide the most relevant and useful information for our users. While we wish we could provide our users with this information for free, it, unfortunately, costs us money to access these public records from our data sources and to maintain our website and app. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Sales & Marketing

    Reviewed Oct. 11, 2019

    The service you offer is so greatly needed in today's world. I was able to look up people I thought might be trying to scam me out of money. Sure enough, they had records. So I knew not to deal with them. I think everyone should make use of your service.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 11, 2019

    Easy to use and easy to cancel. I only used Truthfinder one day, finding all inquiries easy to find and informative. I intended to cancel within the one-month trial period but forgot. I called today to cancel and the company representative I spoke with was extremely pleasant and helpful. I wish all company representatives I interact with were like her. Great job! I wish I could remember her name. I would not hesitate to recommend Truthfinder.

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    Verified purchase
    Staff

    Reviewed Oct. 10, 2019

    Great service. I was able to find out what I was looking for. I would recommend this this service if you need a complete background check on someone you have just met. You never know what they have going on that you are not aware of.

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    Verified purchase

    Reviewed Oct. 10, 2019

    Using Truthfinder was a Very good experience. I trying to locate 2 cousins that I had not seen for years. Truthfinder was very easy to use and gave me the necessary information. I would use again if information was needed.

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    Verified purchase

    Reviewed Oct. 10, 2019

    The service provides much information that is available to an individual at multiple websites or other databases. I doubt most folks have the resources or time to locate the information that Truthfinder makes available in a very short order.

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    Verified purchase
    Staff

    Reviewed Oct. 10, 2019

    Cancellation of 5 day trial. Agent helping me with cancellation was courteous and knowledgeable. Informed me of other options on Truthfinder if I wished to continue, which I declined at this time. Informed agent I liked the site and would join again if the need arose.

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    Verified purchase
    Staff

    Reviewed Oct. 10, 2019

    Great service! Thank you so much for all your help. I found exactly what I needed! Truth finder is very helpful for all of my inquiries, I will most certainly use this company again. I love how everything is categorized and neat.

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    Verified purchase

    Reviewed Oct. 9, 2019

    The website has all the info you need on who ever you need it on. Just input the required info and you may end up with more info than you wanted, so be careful what you ask for you might just get it all.

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    Verified purchase
    Customer Service

    Reviewed Oct. 9, 2019

    Customer service was great thanks! We have to have companies like you now to help us in this big bad world. Thanks for being able to get the much needed information. You were a big big big help. Thanks so much. I’ll forever be grateful.

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    Verified purchase
    PriceStaff

    Reviewed Oct. 9, 2019

    Pretty good service. I’d recommend it. They were able to find who I was looking for and the price is fair too. They found people I was looking for in many different states and a lot of information about them too. I was really surprised - thank you very much. I’m glad to have done business with you.

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    Verified purchase
    StaffTransparency

    Reviewed Oct. 9, 2019

    I desired to cancel because I had received the one bit of information I needed. I appreciated that it was easy and that the gentleman who helped me asked if I had any questions (a few times). He explained everything thoroughly.

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    Verified purchase

    Reviewed Oct. 9, 2019

    Great. It found out everything I needed to know. The review was definitely a true report. Truthfinder has helped in so many ways to find the information on people I needed information on and has been the most true information that has come to me. I know now I can get the truth from Truthfinder about the people I need to know about.

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    Verified purchase
    Staff

    Reviewed Oct. 8, 2019

    It was great. Found out a lot and was impressed at how friendly he was that took my cancellation. Two people I could not find at all I guess it is because they were in the military but not sure. Would really like to find out more on them.

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    Verified purchase

    Reviewed Oct. 8, 2019

    Having the payment at the end and it being recurring is misleading and changed my decision to complete the process. I am not interested in a recurring payment with the option to cancel, I was interested in a one time payment.

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    TruthFinder
    Response from TruthFinder
    Hi Corrine,

    We’re sorry that you’ve had a negative experience with our billing system. TruthFinder provides all of the billing details to its users before they sign up for our services, and these terms can also be reviewed at any time in our Terms of Use. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 8, 2019

    I found what I was looking for and the customer service was excellent! I was treated very fair by the company and again I received excellent care and no runarounds' when I had been charged after closing my account. The promise that all my information was archived and the invite to come back if I needed the service from Truth finder! Thank you.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Oct. 8, 2019

    Caroline was an absolute sweetheart on my call today. She explained everything I needed to know. We need more people like her in customer service everywhere. Have a wonderful day everyone who works for The Truth Finder company. Great service y'all provide. Thank you again.

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    Verified purchase

    Reviewed Oct. 8, 2019

    Only after you put in all the pertinent information, wait through “collecting data”, and “compiling report” messages and a sliding bar going across the screen, about 10-15 minutes later it asks for the CREDIT CARD information to pay a ridiculous amount of $27 to obtain the report! Not happy!

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    TruthFinder
    Response from TruthFinder
    We’re sorry to hear you had a frustrating experience with your billing experience. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer Service

    Reviewed Oct. 8, 2019

    I find that most criminal records are inaccurate and silent. Telephone numbers are mainly incorrect. Sex offender information of previous residences are irrelevant and extensive. It is overkill....I believe a few changes would increase the appealability of this product.

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    TruthFinder
    Response from TruthFinder
    Hi Cynthia,

    Thank you so much for your feedback. We’re sorry that you were not satisfied with our services. We’re committed to providing our users with a great customer experience and we’d like to make this right for you. A member of our team will contact you privately to help resolve this issue.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 8, 2019

    Thank you for listening to my concerns, asking about my day, showing concern about my child, resolving the issue, upselling the product, and not making me feel like I was locked into renewing my subscription. Jesse was phenomenal and extremely professional. He resolved my concerns without judgement of hesitation and the entire experience was well worth the call into the 800 number.

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    Verified purchase
    Transparency

    Reviewed Oct. 7, 2019

    As there is no tutorial, I had to guess at everything. I am 73, and app illiterate. Trevell was a sweetheart and walked me through it. However, later I could not figure out how to get the reports. HELP! A tutorial is needed desperately!!!

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    TruthFinder
    Response from TruthFinder

    Hi Vera,

    Thank you so much for your feedback. We’re sorry that you were not satisfied with our services. We’re committed to providing our users with a great customer experience and we’d like to make this right for you. A member of our team will contact you privately to help resolve this issue.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Oct. 7, 2019

    I used this service for a few weeks out of curiosity. It's not a service I really need for my day to day living but I was amazed at the expansive information and and detail. I certainly recommend Truth Finders for anyone that might need to check someone's background and get all the details.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 7, 2019

    In a nutshell, my search was easy and complete. When I wanted to talk to customer service she was top notch, professional and friendly. I would recommend this to anyone looking to search online. You will be happy you did.

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    Verified purchase
    Customer Service

    Reviewed Oct. 7, 2019

    Overall, my experience with Truthfinder was good. The only complaint, I have, is the report did not include the make and model of the vehicle the person drives. I had difficulty cancelling my subscription, online; however, their customer service was helpful.

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    Verified purchase
    Staff

    Reviewed Oct. 7, 2019

    My dad unfortunately he had passed away on October 9 2009. Be l would not know about if l didn't get involved with Truthfinder. Thank you guys very much. You are very good at what you do. Mrs. Angelica

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 7, 2019

    Mercedes was very helpful and friendly and sweet in her responses to my inquiry to close my account. In fact she was amazing. She was gracious in her response to me when I didn't care to have the identity theft protection she offered. Thank you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 6, 2019

    Rebecca has great customer service skills and rapport. You are lucky to have her! She was thoughtful, polite and ready to offer assistance and resolve my issue. Because of this, I will consider using Truth Finder if I have a future need.

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    Verified purchase

    Reviewed Oct. 6, 2019

    This service has helped me locate my family and children! Excellent cross referencing to assist me in my endeavors and easy to use. Thanks! Would definitely recommend to others to use this service. It would be beneficial to them also.

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    Verified purchase

    Reviewed Oct. 5, 2019

    I was on more of ham one occasion able to locate loved ones after my wife died whom we lost contact with to inform them and get to know them back into our life. So the service does work and I appreciate that.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Oct. 5, 2019

    I received the info I was searching for. It was timely and accurate. Your response was more than I had expected. Thank You. I will remember you for future needs and recommend you to family and friends. I have no immediate need for your service.

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    Verified purchase

    Reviewed Oct. 4, 2019

    I got this to look for my brother tony david ** and it's just sad because its the same information and I know this was his old address with his wife (she lives there wont speak to me) so I have nothing so I am going to let this account go for now. But I do love it. I found so much especially when boyfriend is texting all night long (he works out of town) and I get all the bills so what I think I already new just confirmed it! So always be truthful because they cant get mad if you tell them upfront but later No Excuses.

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    Verified purchase
    Staff

    Reviewed Oct. 4, 2019

    I was pleased. My nephew was adopted and he was looking for his father. It was easy and he is so happy to find his father. He can now write him and maybe visit each other someday. I was pleased with the information and details it provides.

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    Verified purchase

    Reviewed Oct. 4, 2019

    I found out a few addresses that I needed but nothing else relevant. The site repeated the information numerous times. I got what I needed out of it but will probably not go back to the site again in the near future.

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    Verified purchase
    Customer Service

    Reviewed Oct. 4, 2019

    Reassuring to be able to access vital information in an easy to use format. Great customer service. I highly recommend this service to anyone who needs to locate old friends or classmates. Also great to have the added features of identity theft protection.

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    Verified purchase
    Customer Service

    Reviewed Oct. 4, 2019

    I highly recommend Truthfinder to anyone who wants to find someone, it was amazingly easy to use, their customer service is topnotch and very helpful, If I need to find anybody again I will sign up again, thank you for a great product and amazing service!!

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    Verified purchase

    Reviewed Oct. 4, 2019

    Used Truthfinder since 12/2017. I was always very pleased with the results of my search. I will definitely consider using your services in the future should the need arise. It was always easy to navigate. I have never used this type of service before and was amazed at the amount of data available. Thank you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 4, 2019

    Had to cancel due to fraud on credit card. Will be back. Your company is very reliable. Customer service is excellent. Thank you for all the help I received today. Have had success when trying to find correct information on a company or person. Will tell my close friends about you company..The young lady who helped me today was very competent. Once again thank you for all the help. Will for sure be returning.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Oct. 3, 2019

    I found the service very easy to use and navigate. The info I received was accurate and up to date. I would definitely recommend the service to any of my friends or family and use again if I had the need. The customer service was also very friendly and helpful.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 3, 2019

    Even upon needing to cancel this service, the customer service given was excellent! Sometimes you are made to feel uncomfortable when canceling the service but the young lady was more than pleasant. She certainly Deserves to be complemented! I would recommend this service to others. And if I ever needed the service again I would he is it again.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 3, 2019

    Customer Service Rep was super nice and personable. She was helpful, courteous and made canceling my account painless. She was happy and sounded happy which was refreshing! If I need this service again it will definitely be through this company! Thank you!

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    Verified purchase
    Staff

    Reviewed Oct. 3, 2019

    I needed to investigate some general background and this product was spot on and very accurate. I was able to review the background information on the person I had questions and confirmed they would be a suitable person for employment in a sensitive position.

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    Verified purchase
    Staff

    Reviewed Oct. 3, 2019

    I was able to get the information I needed from your site and it was very helpful. I am not longer in need of your assistance, but should something arise again in the future I will be happy to go to your company. Today I called to cancel my subscription and your agent was very helpful, cheerful and quite nice. She did offer to lower the cost for me, but I declined as I am not in need of it now. I would also be happy to recommend to friends.

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    Verified purchase
    Staff

    Reviewed Oct. 2, 2019

    I was able to find possibilities matches on what was happening around me. Thank you so to the team that helped me cancel my membership and it was a pleasure working with Truthfinder!! I would like recommended this to my people!!

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    Verified purchase

    Reviewed Oct. 2, 2019

    The information that was provided included the following: current addresses, relatives both deceased and living, current telephone and mobile numbers, criminal records and their status. I was able to determine approximately where this individual might be incarcerated and the pending charges: DUI, Driving an unregistered vehicle, on an out-of-state suspended and revoked driver's license. This individual disappeared around Christmas time 2018 and has not been seen or heard from ever since. It is entirely possible that this individual is serving 90 days to one year for unpaid fines connected with his DUI charges.

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    Verified purchase

    Reviewed Oct. 2, 2019

    I believe that a single use price for a single inquiry would be a better option for those of us who don't need to use this enough to justify the expense. Maybe even monthly pre payment for a set amount of time or inquiries. I think it would open a bigger demographic for a wider market.

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    Verified purchase

    Reviewed Oct. 2, 2019

    I thought the information returned to me was accurate and helpful in making certain that no wrong data about myself was circulated. It helped me to clean out old addresses and the like from my current profile. I would definitely use the service again if needed.

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    Verified purchase

    Reviewed Oct. 2, 2019

    I was both surprised & pleased at the amount of information I was able to find out. So easy too. This is a great site & I’ll definitely recommend to all of my friends and family. I also found that all of the information was completely accurate.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 2, 2019

    Found the lost relatives. Very responsible and quick with answers. Am so happy with your service. Your site is well done and when I have spoken with people they have been very helpful, polite, professional and concerned with my service. Thank you. Will come back if I need help in the future and would recommend your site to others. Have a great winter.

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    Verified purchase

    Reviewed Oct. 2, 2019

    Cancellation. Thank you so very much, Caroline. You made my day! You provided me with the history, use, and service of my Truthfinder account. Truthfinder is outstanding, and so are you Caroline in providing closure to my account. Thank you and bless you.

    Sincerely, Dr. Marilyn ** 5 Stars Service

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    Verified purchase
    Staff

    Reviewed Oct. 2, 2019

    Woman I spoke to to cancel my subscription was extremely courteous and professional. Would recommend to others! I tried this website because I was curious and found that it very interesting how much information you can pull up on anyone!

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    Verified purchase

    Reviewed Oct. 2, 2019

    My experience was pleasant and was able to find what I was looking for and also some things I didn’t know were out there listed in my name that I was able to correct and remove. I would definitely recommend this product to anyone as it was a wonderful tool to help with my search. Thank you!!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 2, 2019

    This site gave me all the information I was looking for and more. I was just making sure there was no criminal background on someone. Also the customer service was amazing when I had to call! They were very friendly and accommodating.

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    Verified purchase
    Staff

    Reviewed Oct. 1, 2019

    I was happy to be able to check unlimited records. The ones I checked came back as positive reports and gave me information that I didn't want to ask the persons involved. I checked my own and found one listed as a friend that really I had no contact with other than church attendance and don't know why she was included in my report. I also thought there would be more photos.

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    Verified purchase

    Reviewed Oct. 1, 2019

    Background of tenant in rental property for criminal history check and any lawful wrong doing associated with prior landlords. This was very helpful and I will most certainly use this company in the near future for any background checks.

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    Sales & Marketing

    Reviewed Sept. 30, 2019

    Seems to be a scam. They collect your info, feign to collect payment (although I am certain I will need new cards/accounts when the fraudulent charges show up). NOTHING HAPPENED - no info, no nothing. I was trying to find an email address so I could contact the parents of my friend who died of cancer. What a ripoff.

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    TruthFinder
    Response from TruthFinder
    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Sept. 30, 2019

    I signed up as I had a friend that I have known for 40 years and we lost track of people we knew back when and wanted to get in touch again. Well....LO AND BEHOLD! We were able to find and contact most of them. Sometimes it is enjoyable to sit around with a bunch of us old fogies reliving/remembering "the good ol days".

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    Verified purchase

    Reviewed Sept. 30, 2019

    The report gave an inaccurate assessment of my financial worth but otherwise was interesting. Other data such as address and so forth was correct. I would come back to Truthfinder if it was necessary for background checks but at this stage I have no further need of your services.

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    Verified purchase

    Reviewed Sept. 30, 2019

    I need to find my daughter Deborah ** 20 years old. Last time I hearing her is 5 years ago. Maybe she's live in Bronx. I try two months ago with your service and the address is possible chance and I need the phone number of her. Thanks.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 30, 2019

    The representative was very helpful and knowledgeable. She was friendly. She offered me a few promotions but wasn’t pushy. Excellent customer service. There was no problem with the phone service I received.

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    Verified purchase

    Reviewed Sept. 30, 2019

    I had many names, to update my information & update my personal records. This was done so I would be tuned in to what was and is happening regarding their situation, with their children and my grand children, and my other friends and family.

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    Verified purchase

    Reviewed Sept. 29, 2019

    Overall good experience. Provided with good info reflecting my purchased package. I would recommend to family and friends. Used a number of times and found out a lot of surprising information. I wont think twice to use again if and when any addition information I may need in the future.

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    Truthfinder
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    www.truthfinder.com