TruthFinder Reviews
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About TruthFinder
TruthFinder People Search provides millions of Americans with easy-to-read background reports, public records, contact information and more. TruthFinder reports include data sourced from county, state and federal databases. Truthfinder accesses multiple public records stored on the internet and presents them to the user in one simple report. You can use TruthFinder to check up on old friends, investigate an online date’s information, reconnect with family members and even to check yourself.
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TruthFinder Reviews
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- 4,971,450 reviews on ConsumerAffairs are verified.
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Reviewed May 14, 2021
Marco was extremely helpful explaining to me how the Truthfinder's website works, especially since I was using a Apple iPad instead of a computer. He was also very patient and when I didn’t understand something he said and asked him to repeat it again for a second time.
Reviewed May 14, 2021
Lady was very pleasant, and patient. Very good at dealing with a old idiot. She knew just what to do and how to do it, couldn't have been better. Five stars for sure. I would recommend to all. Spoke English, always a plus.
Reviewed May 12, 2021
We were very pleased with the details received within minutes of requesting information. The details proved accurate and helped us pinpoint exactly who we needed to contact to resolve a dispute. Easy to cancel the subscription, too! We will use the service again in a heartbeat. It probably would be a good idea to check yourself on here, too, to verify the details of what others may be seeing about you personally.
Reviewed May 12, 2021
I used Truth Finder out of curiosity to see how accurate the information was. And I was pleasantly surprised. The site did a great job and finding family members members phone numbers. It's very interesting to see. I recommend this service.
Reviewed May 11, 2021
Gave me good accurate results for all my searches. Also Thank you Truth Finder call agents for being helpful and Having wonderful customer service skills and resolved my problem was requested. I appreciate it and will be referring friends and family to truth finder.
Reviewed May 11, 2021
Marissa was knowledgeable on resolving my issues and went over it several times to make sure I understood. Also provided some tips when doing a search that may result in better results. Very easy to talk to and not rushed through the process. Offered a better pricing and a small refund. Thank you. Donna
Reviewed May 11, 2021
Truth finder was helpful with my search. I found that my brother is using my identity. I have used truth finder before. Always find it very very helpful with my search. I found out my brother has been using my identify for years.
Reviewed May 10, 2021
Was happy with service provided. Did what the service claimed, customer service was also very willing to take care of any issues that I had. Would recommend to friends and family in the future. Provided essential information with service subscription.
Reviewed May 7, 2021
I need to find some background information on several people that were giving misleading information concerning actual events. TruthFinder gave me the sordid background of these people enabling me to have a more complete picture of the character of those involved. I highly recommend Truthfinder!
Reviewed May 7, 2021
Was very interesting to find information hidden. Wanted to check my own record on file also. Some information is very useful. It made it easy to find phone numbers and addresses along with past offenses. It is nice to know more about a person in the beginning rather than finding out about it later.
Reviewed May 6, 2021
I had a decent experience with Truth Finder, their service is as advertised. I was happy they offered a cheaper 5 day trail so I could try before I buy (always a bonus with any service). And the customer service rep was more than helpful and genuinely kind and helped me with my inquiry without any hassle or problems.
Reviewed May 6, 2021
I spoke with a certain Sandra, who was very helpful and patient with me. I appreciate so much what she did. I rate her service Excellent because I was satisfied with what she did. After helping me with my problem and listening patiently to my difficulty, she helped me get back what was debited to my credit card, and I truly appreciated what she did. I will just come back to TruthFinder some other time when I can get someone s as f home to help me go through my computer. Thank you.
Reviewed May 5, 2021
I found this service of value when considering business relationships. Would recommend to family and friends. Apparently they have a reverse phone lookup which I was not aware of, but will need to check out. Otherwise, I found the reports quite thorough.
Reviewed May 4, 2021
I love this site. It helped me with things I need to know and things I didn't know. I would recommend this to anyone. I am sure to pass the word on and tell everyone how Truth finder help me with answers I needed to know. Thank you truth finder.
Reviewed May 3, 2021
When I called to cancel, I was connected to a wonderful woman who was professional and helpful and cancelled my membership easily. She did tell me about promotions, but I wasn't interested in keeping my membership. I was pleased with the information I received when I had TruthFinder but I no longer want to keep it. Thank you.
Reviewed April 30, 2021
The service is easy to use. I needed one-time information which was provided quickly. I called to cancel my membership and found customer service to be a positive experience and my membership was canceled with no problems. The wait time for an agent to answer the phone was less than 5 minutes.
Reviewed April 30, 2021
This telephone customer service rep was amazing. She had to perform several projects to get me back on line with TruthFinder. Her patience and attitude were spectacular. If all the reps are as good as this one, you are very lucky.
Jo **
Reviewed April 27, 2021
I haven't even read the first report and already I'm thrilled! Hi there, I just signed up for the 2 month deal & before I pushed the button I decided I'm going to do one month at a time so I go back and all of a sudden I see the only option I had when I went back was to do the $7 trial plus a higher amount monthly charge now and then I noticed there's a $399 downloadable fee 399 + 31 cents and I thought that was per report so I decided to just stop Dee and call.
So I called your customer service and I got a young gentleman named Joey and he was very helpful. Wanted to you know just go through the process and I told him and he fixed it and he says, "Well yeah. It is a little bit less when you first do it. How about if we do it for $16.95. I said what that'd be fantastic. So he made it $16.95 and I'd be paying the trial and the downloadable feature that you have was for all reports just one time fee of $399 plus $0.31 tax and I thought that was great. That was fabulous so I am leaving a great review for Joey and for Truthfinder overall because I I just think that's so nice to just refreshing to have a little discount once in awhile instead of always getting gouged. I appreciate it and I'm think I'm going to enjoy it a lot. Thank you. Dolores C.
Reviewed April 27, 2021
My representative was great! He spoke with such kindness and respect, even with all the searches I asked him to do over the phone. The information he provided was very informative for my decision making to invest in and or with particular individuals. The service that this company and representative is a gold standard. Thank you again for your help!
Reviewed April 27, 2021
I couldn’t have asked for a nicer more professional support staff experience! She patiently listened to my difficulties changing the billing source for my account. I’d attempted to change credit card on my account 5 times before calling! All went smoothly after I received such great help, and I now am using more benefits from Truthfinder! Thank you again for all the help!
Reviewed April 26, 2021
Needed to cancel my subscription. The account representation (Jesse) I spoke to was professional, friendly and helpful. Something you DON'T find too often these days. He completed my request in less than 3 minutes and I received a confirmation email within a couple more minutes. That's the type of Organization I trust. Thanks Jesse.
Reviewed April 26, 2021
Very, Very patient with me. worked with me for several minutes to find information. She could not have done a better job working with a brain damaged person like me. I got confused and she carefully brought me through several searches and never complained. I'd say she is a keeper.
Reviewed April 26, 2021
I used Truthfinder a few times with fantastic results. The first time was to screen a potential boyfriend. It turned out he had an extensive criminal background. The second time for another potential boyfriend. It turned out his record was clean and we are still dating. Thank you for the peace of mind.
Reviewed April 23, 2021
Norma was very kind and helpful. She answered all my questions and solved my problem. She explained what was going on and gave me a resolution. I was even explain the steps for me to follow in case I would like to get my membership back which was quite useful.
Reviewed April 22, 2021
Not only was it easy to sign up for this service, but the information was accurate, timely, and easy to follow-up. Most of all it was very easy to cancel when my search was completed. I recommend this service to anyone who needs to find reliable information that is easy to access.
Reviewed April 21, 2021
On 4/21/2021, I needed help navigating my report. I was disconnected from Bernice. I called back and Claudia helped me. She was very kind, professional and well versed while assisting me. I appreciated her patience and professionalism. Wanted someone to know how helpful Claudia was.
Reviewed April 21, 2021
I am very satisfied with your service. I have received all the information I was looking for. Service was prompt. I will use the service if I need in the future. I will be happy to recommend your service to anyone request it.
Reviewed April 21, 2021
I spoke with a helpful agent today. I had used Truth Finder in the past and had a good experience. I had signed up with another information provider recently and was not satisfied with the quality of the information found. The agent went out of their way to provide me with good customer service even though I was not a current customer. I will return to TruthFinder in the future if I need information in the future.
Reviewed April 20, 2021
Good experience. Fast and accurate. Polite customer service. Fast finding my information. Would recommend to friends. Little high in price. Didn’t understand why there was a 3.99 charge for PFD. All in all good experience. May use in future if needed.
Reviewed April 20, 2021
I received the information I needed. Thank you very much! It was nice and easy to get the information I wanted. I would recommend TruthFinder to anyone concerned about a potential boyfriend, girlfriend, or spouse! I think it is very wise to check on someone before rushing into a relationship. Thank you again truthfinder!
Reviewed April 19, 2021
I called today and I have the opportunity to talk with July. This associate gave me outstanding customer service greeting me very professionally and give me the options and everything I ask for. This is why excellent customer service look like to me.
David
Reviewed April 19, 2021
Customer service rep was quite sweet, very nice, understood everything and solved my problem. Thank you for having nice reps like that. My problem was fixed immediately and I was quite surprised that's it was as easy as it was. Other companies are not as nice and do not respond like disrupted for me. Thank you so much.
Reviewed April 19, 2021
The service was great when I cancelled. The the service the person I spoke with was very helpful in helping me cancel my subscription. I would definitely recommend to family and friends. I received the information I was looking for.
Reviewed April 18, 2021
I was happy to see that her children were listed so I knew it was my sister. We have not seen each other for almost 20 years. I was disappointed there was no phone number or address to connect with her, even though it listed many places she has lived I assume. I will reread the information again & see if it was me not reading it correctly. Was really happy with the customer service who helped me navigate, very patient & nice.
Reviewed April 17, 2021
The representative that helped me was very accommodating and polite. He did exactly as I asked without giving me a hard time, which I appreciated. The service was very good but more than I needed on a continuous basis. I would recommend it to anyone who wants to see what's out there about themselves.
Reviewed April 16, 2021
Great service, helped alot with settling an estate and finding the all the descendent and addresses. Will use again if I ever need this type of service. Great customer service. Reasonably priced. Saved me a lot of time. Thank you.
Reviewed April 15, 2021
When I first called, the recording said that there was technical problems and call again, so I did. The second time I called I was connected to a very nice lady named Norma. She was polite, professional and very easy to talk to. I appreciated the time she took to assist me. She is definitely an asset to your company. Sincerely, Debra
Reviewed April 15, 2021
I am a senior and was having a problem completing the process, specifically of logging in, and Tanner did a great job of helping me. He was competent as well as understanding, patient and courteous. He made it a pleasant experience and is a real asset as a representative for your company.
Reviewed April 14, 2021
Great service, deliver everything promised. Great customer service over the phone, which is very rare nowadays. Linda took care of our needs and I will support this company always. When we call to address a concern everything went very smoothly. This company is not a ripoff like in the Inter.
Reviewed April 14, 2021
The representative was very helpful with what I needed to know to access TruthFinder correctly and how to use TruthFinder. Now I feel more secure in using the complete TruthFinder system. I appreciate the help. I will contact you in the future if I need some assistance.
Reviewed April 12, 2021
The two customer service staff with whom I worked were top notch; personable, friendly, understanding, knowledgeable, caring, and conscientious. I have been a long time customer and use the service to find family members to update my family tree on Ancestry, and as a retired military member I've found some military friends.
Reviewed April 12, 2021
TruthFinder was super user friendly and I was able to locate and find important information with regards of an certain individuals within minutes. Thank you for the ease of use of the site. Would highly recommend to anyone searching background info.
Reviewed April 10, 2021
Gave me the information that I was looking for. Better than the other services by far, gave me more details. I used this company for only the 5 day trial, but would use again if I needed to look up somebody else that I suspected wasn’t being honest with me about their past. Thanks.
Reviewed April 9, 2021
The customer service people are always so friendly and helpful whenever I call and need any of my questions answered. I have found the information on TruthFinder reports to be very accurate. I definitely recommend this as a first resource for background information.
Reviewed April 9, 2021
I was interested in finding someone I knew over 20 years ago and Truth Finder helped me do that. I had a lot of admiration for this individual and am glad to now be able to contact her. Truth Finder does what it says it does.
Reviewed April 8, 2021
The report I requested was more vague than I expected. Two police records only stated that there reports on file, but no details were documented as to what were the reasons a police ticket was issued. The third police report documented speeding ticket issued.
Hello Patricia,
We're sorry to hear you were unhappy with your report. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data.
Sincerely,TruthFinder Support
Reviewed April 8, 2021
You can find everything they give you on Google if you dig far enough. The GOOD NEWS, is that they have amazing customer service... They rectified the situation, refunded my money and canceled my subscription instead of giving me a run around.
Hello Nadine,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible. While data may be found on numerous other platforms, as they are public record, TruthFinder gathers all of the available public data and populates it into one easy to read report.
Sincerely,TruthFinder Support
Reviewed April 8, 2021
Erica that subscription is cancelled when it runs out in May 2021. Found that the record I was particularly looking at was incomplete as the subject of the inquiry died in 2014 and his death is not reflected in the timeline. Disappointed in the record completeness.
Reviewed April 7, 2021
Hello, Ruthie, was such a pleasure to talk to today. She handled my cancellation request and also put in a refund request for me. The pandemic has caused me some unexpected expenses this past year. Therefore, making it necessary to trim expenses. Thank you.
Reviewed April 7, 2021
The site was great and really quick. The layout was easy to understand. I was shocked to find out how many sexual offenders were living in my area. Some of the information was not a surprise because it was accurate.
Reviewed April 6, 2021
I requested to cancel my account over a month ago, and noticed a new monthly charge on my statement yesterday. Evidently the representative I spoke to had my information confused, and continued my subscription. Simone, today, understood my situation, and took corrective action to correct the problem with a refund.
Reviewed April 6, 2021
Aside from the wait to speak with someone, the Truthfinder team member was professional, efficient and courteous in handling my subscription cancellation. As to value of Truthfinder service from my initial sign up, I haven't used it and been wasting money and finally found time to cancel.
Reviewed April 6, 2021
Finding my long lost friends using your program was really easy! It took less than one hour to find all of the ones I was seeking. I would recommend your website to any and all who need this type of service. Thank you!
Reviewed April 5, 2021
This service is accurate and has great attention to detail. This service was helpful for what I used it for. Would use it again in the future as needed. The customer service is also great and super helpful. They were able to help with subscription question and resolved it in less than two minutes.
Reviewed April 2, 2021
I noticed inaccurate information a number of times when searching for information for family members. That's disappointing when as a customer I am expecting more. The customer service was very good and the individuals I spoke over the phone with were very professional.
We’re sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. We're glad to hear that our member care team could help you out.
Sincerely,TruthFinder Support
Reviewed April 2, 2021
Great customer service. I was able to cancel as fast as I wanted with no hassles. Website was easy to use and seemed to be pretty precise. I ordered to find old relatives as was able to do so. It is definitely worth a try.
Reviewed April 1, 2021
My customer service representative, Mitch, was super helpful, knowledgeable, kind, and friendly! He was able to help me cancel and be refunded the amount that I was charged when I accidentally forgot to call in to cancel the free trial! He was very upbeat and respectful! Thank you Mitch for helping me out today! You were an awesome representation of the quality of the of the TruthFinder company, and went out of your way to be of service! :)
Reviewed March 31, 2021
Norma was very helpful, pleasant and professional. Norma offered me an alternative product, which I declined. I was also told step by step the procedure that was occurring and would occur. I was also asked if I would be willing to respond to a brief email survey. I had agreed to submit it, and I did so.
Reviewed March 30, 2021
Using Truth Finder was very easy to sign up and very easy to navigate thru each selected area of interest. Needed to call a CSR named Mia and again was very satisfied with the service. Recommend to a friend is a definite yes..
Reviewed March 30, 2021
Very professional and sweet as well! I was able to locate the person I was looking for and received a full report. I would recommend this service. I would use it again in the future and recommend it to my friends.
Reviewed March 27, 2021
Found out what I wanted to know easily and accurately. The internet can be a dangerous place for bad information. Simple to use and might be helpful if you are a business owner and want to check out someone's background before entering into a contract with them. It could also be misused by people who are just nosy and just want to see what they can find out about others when they should just be minding their own business.
Reviewed March 24, 2021
Excellent customer service! Very friendly and helpful. She took her time in assisting and taking care of request. Explained options and engaged in very nice conversation while she was trying to locate my account. She was friendly, well spoken and I appreciated the time and effort.
Reviewed March 24, 2021
I cancelled my membership immediately. Very disappointed with the extra fee to download and view the report. Feels like a bait and switch situation. That’s ridiculous to charge another fee that was not clearly displayed when you sign up for the membership. Also once you get through another fee being charged, the consumer has to navigate a very confusing website. For those two reasons, I asked for a full refund. The one thing that was true was the cancellation was hassle free. TruthFinder does this part very very well. The customer service person was outstanding. No hassles and very quick to resolve.
Hello Lisa,
We are happy to hear you had a good experience with our customer service agent. Customer satisfaction is very important to us. Please note that the charge to download a PDF copy of your report is optional. Your initial billing allows you to search and view any report within the membership term. In order to complete the enrollment process, each user does agree to TruthFinder's billing terms. We try to make these terms as clear as possible on our register page, but we do appreciate the feedback as we can always improve.
Sincerely,TruthFinder Support
Reviewed March 23, 2021
I recently had a long distance death in the family and needed to contact both family and long lost friends. I signed up for Truthfinder service and began my search. I found many of family and friends from 50 years ago. When I no longer had a need for this service I contacted them to terminate service and auto withdrawal from my account. When the customer service rep heard what I used the service for and that I hadn't used it in over two months he was kind enough to refund the fee and terminate my service. I can only say that is was indeed nice of him and I will use them again if ever the need arises.
Reviewed March 23, 2021
I signed up to see one background check and it didn't have anything of notable interest or importance in it. I felt mislead by the early prompts that got me to sign up, as they indicated there were things of interest in the report. I had a great experience with the cancellation, the woman who helped me was nice and good at her job. I appreciate the ease of cancellation and would return to the service if needed in the future.
Hello Kyle,
Thank you for your kind words and we are happy to hear you had a good experience with our Customer Service agent. We’re sorry to hear you were 100% satisfied with the information you obtained. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data.
Sincerely,TruthFinder Support
Reviewed March 23, 2021
Using Truthfinder to give me some info on prospective dates gave me some "peace of mind". I was widowed after 49 years of marriage. Putting myself "out there" was a scary prospect. Times have changed and there are a lot of men who don't know the meaning of the word gentleman. I even found one who was.
Reviewed March 22, 2021
I just wanted to say thank you for Truthfinder. I did a background check on someone and it revealed a violent past and definitely saved me from being with someone like that. It was very easy to use and very helpful with all the information provided. I would definitely recommend this to people especially for someone getting into a new relationship.
Reviewed March 19, 2021
This was the 2nd time I’ve tried TruthFinder. The information is limited and not very accurate 90 percent of the time. This will be my last time to try this service. I had hoped they would have improved the accuracy of the reports but alas no.
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible. However, there are some cases in which the information may not be 100% accurate. This is due to variables such as discrepancies between states over what is considered “public record.” We sincerely apologize for any inconvenience you experienced, and we will contact you privately to work out a resolution.
Sincerely,TruthFinder Support
Reviewed March 19, 2021
I was under the impression that I had signed up for a two month contract, when in fact I had signed up for two month billing. It was my misunderstanding and did not become aware of this until I received my credit card statement.
Reviewed March 19, 2021
I was able to get what information I found.* Using this I was very pleased. I would definitely recommend this company to friends, relative. This is a good company to use on a trial basis. Very good resource for anyone needing to obtain information.
Reviewed March 18, 2021
It was interesting seeing the things you can find, also disturbing that anyone can get this information. Sometimes a little confusing. It told me somethings about myself which were absolutely absurd. I don't know how they get this stuff but it's not accurate.
Reviewed March 18, 2021
Site is ok. Just wasn't what I needed. It would be useful for someone starting a search. I already had most of the information through my own research. Customer Service is very good and thanks to Erica for your help.
We’re sorry you didn’t find the information you were looking for, but happy to know you got things straightened out with our member care team.. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. If you have additional questions, our US-based member care center can be reached at 1-800-699-8081.
Sincerely,TruthFinder Support
Reviewed March 17, 2021
In the last two days, I have spoken to three different billing customer service reps. Due to my bank's mistake. On Tues., 03/16/21 spoke with Darien?, On Wens., 03/17/21, spoke with Dylan#** and Tanner#**. All three were very helpful, and although I was a bit frustrated due to my bank's mistake, all three were very patient with me. I also would like to thank Truthfinder for having a domestic based customer service. It's nice to be able to speak to people that I can understand. Unlike so many other companies today. BRAVO to all three young men, may they all have a happy, healthy and prosperous 2021! And thanks for upgrading my Truthfinder account and with a less expensive rate! Keep up the great work!
Reviewed March 17, 2021
Fabulous service representative. This is a great product. So necessary in today's world. With online dating this service is invaluable. Accurate information and up to date. Too bad that marital status isn't available. Hopefully in the future this could be added. Thank you.
Reviewed March 17, 2021
I was looking for information on a deceased person's relatives. TruthFinder was right on the search. People there are courteous and friendly to deal with. I actually was able to find the information I needed without much help. Since I didn't need them anymore I was able to cancel easily without any problems too.
Reviewed March 17, 2021
TruthFinder gave basic information about a person which could be obtain for free on the internet. It did not give a complete Criminal background or DMV ticket check. TruthFinder also tries to sell other services or upgrades which are also useless if you need detailed info about a person.
We’re sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,TruthFinder Support
Reviewed March 12, 2021
Truthfinder gave me loads of info for me to dig through and keep my “Inquiring Mind” busy & satisfied! I am the nosiest person that I, myself, know. It allowed me to snoop on my crazy ex boyfriend, look & see what’s floating around out there about myself and even provide me the opportunity to call my sister and laugh with her about her report. It was extremely informative AND fun!
Reviewed March 12, 2021
Truth Finder helped me with the information I needed as a one time service. The information I received was very helpful with making a decision. Mia was very friendly and professional when I canceled any reoccurring payments. I would recommend truth finder as their web service was easy to follow. Thank you!
Reviewed March 11, 2021
When using Truthfinder, I was able to get information that I was unaware of in his past... This is one reason of many why he is an "ex!" To find out some of the things I did made my jaw drop. Incredible!
Reviewed March 10, 2021
I found Truth Finder to be an accurate and thorough service. Easy to use as well. I will use them again if the need arises. Thank you for the good customer service as well. The representative that I spoke with was very helpful in resolving the issue that I needed help with.
Reviewed March 10, 2021
Tim was very friendly and helpful. He fixed all the problems of the call. He has a great sense of humor. He also could see my file on-line and I could pick and choose what I needed. Thank you so much!
Reviewed March 9, 2021
My brother passed away last year. There was some information that came to my attention that I wanted to verify on him. The report was ordered to clarify the information I received. The report was quick, easy to read, and more thorough than I expected. It was great. Thanks.
Reviewed March 9, 2021
I wanted to cancel my account, but each time I called, I was told that they could not find an account in my name. This month I saw that I was still being charged. When I called today when I called the woman who said would to find what happened. She asked several was about my credit cards. I only supplied the last four digits and after searching again. She able find my account and cancel it. Great job.
Reviewed March 4, 2021
My husband passed away, this was his account. The person who took my call was very kind and patient with me. I have been reviewing all incoming and outgoing expenses due to financial difficulties and was very please with today’s service in deleting this account as he used it for business.
Reviewed March 3, 2021
I found what I was looking for and am fairly certain this information is correct. I just hope the contact info is current. I looked up myself also and the information was fairly correct and the stuff that was wrong was taken from my credit report that I never had corrected.
Reviewed March 2, 2021
Service from representative services was provided well. Services for information was given but not informational enough for the price paid. Services at this time is not necessary or needed.. I canceled for my like said above... right now thank you.
Hi Kelly,
We understand how frustrating it can be when you cannot find the information that you were looking for. We work really hard to provide relevant and useful information to our users. Sometimes, however, there may be incorrect or inaccurate data that we receive from our sources. If there’s anything we can do to better your experience, please let us know!
Sincerely,TruthFinder Support
Reviewed March 2, 2021
The website was fast and easy to navigate. However after 6 weeks I decided to cancel because of inaccuracies I knew to be false and incomplete information Such as arrests and licenses. It could be enough for some people but not for me. Easy cancellation tho. There were no questions asked.
Thank you for your review of TruthFinder. We are sorry you didn’t find all of the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. Please reach out to our Customer Care department at 1-800-699-8081 if there is anything else we can do to improve your experience.
Sincerely,TruthFinder Support
Reviewed March 1, 2021
My experience with Truthfinder was good. I learned a lot... Thank you. The experience was great. I would use it again if I need to search for valuable information or to search other things or people... Thank you once again for the experience... Have a great day.
Reviewed Feb. 27, 2021
Had a lot of interesting data. Didn't find out anything I didn't already know. A few friends and family members have lead feet and I found out who had speeding tickets. I found out I was the worst of everyone. I am not nosy enough to keep looking.
Reviewed Feb. 26, 2021
I thought I had cancelled, when I discovered I was still being billed and contacted you to cancel I was refunded the previous 3 months that I had not been accessing your service. More than happy with the result. Happy, happy, happy and the person on the phone was cordial, friendly and professional.
Hello Cameron,
We’re sorry for any misunderstandings about our billing system. Our users must check a box authorizing TruthFinder to charge their card as described in our Terms of Service before signing up. If there is any way that we can improve your experience, please let us know!
Sincerely,TruthFinder Support
Reviewed Feb. 26, 2021
Very helpful. Just don’t need the service anymore. I would recommend this site to anybody that would be in need of this site. It was very helpful in locating and finding people most recent address and contact information. A good site to locate and find people or family located across the country.
Reviewed Feb. 26, 2021
Information was too new to be posted. However it gave all kinds of other information pertaining to the individual I was looking information on that. I otherwise wouldn't have had access to, including previous addresses where he used to live in earlier years.
Reviewed Feb. 25, 2021
The report I received had missing information (that I know about specifically). Years of criminal/court activity were not included/missing. This might be because the only age of the person available to view is 100 when in fact they are 33. The information included is the info I have found myself already just through simple Google searches.
We’re sorry to hear you were unhappy with your report. We gather our information from numerous public sources. Consequently, this does present the possibility of false positives, and more than one individual with the same name and basic information may match up with other records. We guarantee that we will search every database available to us; however, there are some cases in which the information may not be 100% accurate.
Sincerely,TruthFinder Support
Reviewed Feb. 25, 2021
Lavonna was very pleasant and immediately responsive to my question about unrecognized charges. She found the problem quickly and authorized the necessary refund. First-rate service experience! I would recommend your service wholeheartedly. Lavonna is the kind of representative all companies should have when dealing with the public.
Reviewed Feb. 22, 2021
Ken my customer service rep was very accommodating and answered my questions so I could access my reports easily; the report was easy to read and let's you navigate to specific sections of interest re: criminal records, finances, etc. The report was helpful for me to review a person I was considering for a position.
Reviewed Feb. 18, 2021
I needed a date of service of family member who died of Covid, Vietnam War years of service, I was disappointed not able to find the information I was looking for. So for me it was a waste of money. Now I know you only offer criminal records which he had none.
Dear Naomi,
We’re sorry to hear you were unhappy with your report. We gather our information from numerous public sources. Consequently, this does present the possibility of false positives, and more than one individual with the same name and basic information may match up with other records. We guarantee that we will search every database available to us; however, there are some cases in which the information may not be 100% accurate. Unfortunately, at this time TruthFinder does not provide information on military records.
Sincerely,
TruthFinder Support
Reviewed Feb. 18, 2021
Adequate, timely, to the point, could not ask for a better experience. No problems following prompts. Customer service very polite. Entry into the program was as indicated. Exit was without snags or double speak. My experience was short lived but interesting.
Reviewed Feb. 16, 2021
While using the TruthFinder app I found the majority of information I reviewed was not up to date. I can attest to several findings that were outdated by 10 years! There were other findings that were up to date by a year.
Dear Suzanne,
We’re sorry to hear you were unhappy with your report. We gather our information from numerous public sources. Consequently, this does present the possibility of false positives, and more than one individual with the same name and basic information may match up with other records. We guarantee that we will search every database available to us; however, there are some cases in which the information may not be 100% accurate.
Sincerely,
TruthFinder Support
Reviewed Feb. 15, 2021
Utilized the service in order to access information on myself for the purpose of filling out a job-related background check. The information was extremely useful and although not 100% accurate, helped guide my submission thereof. Highly recommend their services and would not hesitate to use again.
Reviewed Feb. 12, 2021
I found talking to the customer Service Representative. Was a very nice experience. He was very knowledgeable about the product line and explained it to me in a very professional manner. I want to thank your company and I will recommend your product to my friends. Thanks IB **.
Reviewed Feb. 12, 2021
I was very impressed with the outstanding customer service from this company representative. I was very hesitant to sign up but glad I did to experience some companies do have integrity. I had no problem cancelling my membership unlike most companies they give you the run-a-round. They make the process so seamless. The information retrieved was very helpful. Thank you.
Reviewed Feb. 10, 2021
I read the report and closed it on my computer. When I went to find it again in my email, I could not find the report. Why is that? What happened to it?? That is the only concern that I have. I am happy with how in-depth and thorough the report is. It will help me a lot. In addition I really like the sexual offender information. It keeps me alert as to who is living around me.
Reviewed Feb. 10, 2021
I called to cancel my membership and spoke with a young man that helped me. The gentleman was very polite and I could tell that he was very good at his job. I enjoyed having TruthFinder but I do not need it anymore. Thank you and God bless.
Reviewed Feb. 9, 2021
The accuracy was scary good and I recommend it if you're looking for lost family members! The trial period is a great option for anyone who needs it for something like family and friends. I spoke with employees and they were amazing help! The website is easy to navigate as well.
Reviewed Feb. 9, 2021
The person on the other end of my call was very helpful and patient with me. I really commend her attention to detail and providing an awesome customer experience. She was an expert at what she does. This kind of service is what separates world-class businesses from their competition. Thank you.
Reviewed Feb. 9, 2021
LISA was SO EFFICIENT and SO VERY KIND. She should be CLONED! Reps at many companies are so rude that I ask if they’re having a bad day.. I hang up and call back hoping I’ll get a LISA! She should be given a trophy. Years ago I was a VP at a Boston bank and had 300 customer service reps reporting to me. I received many complaints and would have meetings reminding them that WE WORK FOR OUR CUSTOMERS. LISA is an exemplary employee and should be highly commended.
Reviewed Feb. 8, 2021
I found that Truthfinder was very helpful with my inquiry. If I need this service again I will sign up for it at that time. I will tell my people if they are looking to find out information that they should use truthfinder. As you guys did a awesome search for me and my cancelation was top notch.
Reviewed Feb. 8, 2021
Easy, fast and accurate. More information than I needed to know! Although the information I needed was more recent than was listed, I was able to backtrack and found what I was looking for. Thank you. Would use again if need be.
Reviewed Feb. 7, 2021
After receiving emails stating my profile has been requested online by 15 to 17 people I looked on site after paying and found false info regarding my name. After checking further I found another out of many Gloria J ** profiles but none listed the way I spell my middle name, **. Had info stating I had shoplifted, skipped bond and been in jail several months. Also relatives listed that weren't mine. Advised TruthFinder on phone that their info on me was false but it is still listed.
We’re sorry that you had a negative experience with our services. All of the information contained in our reports are compiled from multiple public sources. We do not modify, edit, or change the information we are provided. If you would like, we provide the option for anyone to opt out of TruthFinder, which will remove your information from our databases and website.
Sincerely,TruthFinder Support
Reviewed Feb. 5, 2021
They a few things right but they were off about information about where he lived when he was living me at the same time. But I'm glad I did it. Thought it helped me solve my problem I've been wondering about for a long time. Now I can move on with my life.
We’re sorry to hear you were unhappy with your report. We gather our information from numerous public sources. Consequently, this does present the possibility of false positives, and more than one individual with the same name and basic information may match up with other records. We guarantee that we will search every database available to us; however, there are some cases in which the information may not be 100% accurate
Sincerely,TruthFinder Support
Reviewed Feb. 4, 2021
Team,
I apologize I can't remember the representative that assisted me getting back into my account. My identity was hacked 3 years ago and you representative could not have been more helpful. You have a fantastic service and I'm thankful for your help.
Mike **
Reviewed Feb. 3, 2021
The report was provided quickly and provided accurate information. I would recommend this service to anyone who is looking to check up people they just met or if you are curious about their history and social media usage. This also provides affiliated searches of family members and close friend.
Reviewed Feb. 3, 2021
I'm an online dater so I use TruthFinder to check people out. I recently was talking to someone who seemed nice and he gave me his phone number. I looked him up only to see he was in prison for sexually assaulting a child under 13!!!! I will always use this site to continue to check out people. It's wonderful!
Reviewed Feb. 2, 2021
I really appreciated any information I received on everyone I looked up. I would like also if anyway possible if anyone is incarcerated or deceased it is indicated. Great Service! I would definitely recommend TruthFinder to Family and Friends! Very accurate information.
Reviewed Feb. 2, 2021
You need to add the car license plates for people to find out who owns the cars. And have more updates. But overall it is great. A lot of informations is not updated and needs to be.. People's telephone number should also be added.
Reviewed Feb. 1, 2021
I just spoke with Lindsay at customer service and she was very sweet and went above to help with my problem. I want to Thank her for her time and correcting the issue for me. It's not every day you get such great service from someone in customer service. Thank you. Sherrie **.
Reviewed Feb. 1, 2021
Thank you so much. We had a location and wrong phone number but your service provided a LinkedIn address and we were able to reach them that day. I would recommend your site to anyone trying to find a loved one immediately. Thank you again so much for your help. M
Reviewed Jan. 29, 2021
Easy to use. I really use this out of curiosity to see why would have come out if I put my name. I was impressed with all the information that was found and I will recommend it to anyone if they want to find out about past tickets or even addresses that have forgotten or phone numbers that they had in that past.
Reviewed Jan. 28, 2021
Tim, the agent from San Diego was incredibly helpful. He was nice, kind and quick to help me resolve my issue. Great job! I would recommend TruthFinder to anyone based on my experience with Tim! Thank you again! Tim, the agent from San Diego was incredibly helpful. He was nice, kind, and quick to help me resolve my issue. Great job! I would recommend Truthfinder to anyone based on my experience with Tim! Thank you again!
Reviewed Jan. 27, 2021
The young man was very knowledgeable with my situation, respectful and curious. I was very frustrated with not being able to get into my account. He handled my concerns quickly. I am very satisfied with the results.
Cordelia
Reviewed Jan. 26, 2021
I love the service of Truthfinder while I was working on my family tree. Exceptional app to use! Not only did I do my own family tree but I also did my sister in law's. The best thing about this app was that it saved my searches so I could go back and review them.
Reviewed Jan. 26, 2021
TruthFinder provided convenient visibility to my personal information, which helped with an important financial decision. Once my needs were met, I eventually stopped my account without any trouble. I found the service to be straightforward and helpful.
Reviewed Jan. 22, 2021
Had this account for a few years and did everything I needed! Decided that I no longer have a need for this account so called today to cancel and had no issues! Paul was very helpful and was super fast.
Reviewed Jan. 22, 2021
I found the info that I needed. I didn’t need to continue with the search engine for Truth Finder. There was one person I couldn’t locate, so I am not sure how much to trust the service. I was able to track a person to determine if he was who he said.
Reviewed Jan. 21, 2021
TruthFinder located our individual in question immediately and provided a wealth of helpful information. This process successfully ended many hours of frustration. Instructions are easy to follow for each category needed to be searched. The Menu provided a abundance of differ categories someone might need for more in depth information. Thanks TruthFinder.
Forrest
Reviewed Jan. 20, 2021
I was surprised that I had to call to get a refund when I cancelled the same day that I paid. The lady that helped me get the refund was great.. I was am glad that you use people in the United States.
We appreciate your feedback, and we apologize if there was any confusion regarding our membership plans and/or billing policies. In order to complete the enrollment process, each user agrees to TruthFinder's billing terms. We try to make these terms as clear as possible on our register page. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,TruthFinder Support
Reviewed Jan. 20, 2021
I enjoyed using your service. What a great experience. I will tell my friends about what you do. Thank you Lester ** Oklahoma city Ok. Your rep Paul in Chigo was very helpful and kind. I hope you give him kudos for his work ethic. Thanks.
Reviewed Jan. 19, 2021
Helped me find an old friend who had moved across the country and be able to gain address to stay in touch. Again, helped me find an old friend who had moved across the United States. Good experience. Would recommend. Helps to find old friends, or check the veracity of someone whom you have just met.
Reviewed Jan. 14, 2021
Norma was very sweet & helpful. Thank you very much Norma. I was trying to look up DUI records on someone. Wasn't able to find it. Norma was very helpful. I really appreciate the time she took to work with me. Thank you again Norma. Great customer service.
Reviewed Jan. 13, 2021
I had good experiences with TruthFinder. It seemed to give accurate information, was easy to use, and was useful. Sometimes, it was difficult to choose the person I was searching for from the choices given. I didn't always know their middle initial.
Reviewed Jan. 8, 2021
I got a bit confused with what to order and I over ordered on 'stuff'. Great site - just don't have a real need for it right now. Maybe later If I were in the detective business - this would be extremely helpful. I only searched myself on this occasion.
Reviewed Jan. 6, 2021
I was very pleased with the rep. He was accommodating. I thought I had only a one time charge but the rep took off two of the charges since I was not using the app. I don’t usually get that type of quick and satisfying service. Thanks!!
Reviewed Jan. 5, 2021
Young woman was pleasant, allowed me to state why I called and did not argue with me about cancellation. She cross referenced my account and pin from my email address and the process went smoothly requiring only a minute or two of my time. I appreciate the ease of this service. Thank you. I will recommend you.
Reviewed Jan. 2, 2021
Mary, in Chicago was GREAT!!. Very very patient with me, I am 82 years old, and a bit wordy!. She answered my queries, showed me how it works, walked me thru, now, and I am using it very very happily. And recommending you. She is one of your best, folks. Give her the distinguished Flying Cross, or a Single Mission Air Medal, I urge. Grin (old USMC 'Nam, vet here. Grin).
Reviewed Dec. 30, 2020
I neglected to get the name of your customer service rep but I do give him kudos for his patience in walking me through every issue I had. I am not so computer savvy, plus being old and hard of hearing. It was such a relief to get my problem straightened out. I will recommend you highly to all my family and friends. 10 stars out of 10.
Reviewed Dec. 30, 2020
I was very impressed with the service. I had two people that didn’t pull up anything other than it was on point. I would recommend this for anyone looking to do a background on someone in their life family, friends, and anyone you’re dating.
Reviewed Dec. 22, 2020
I found mostly what I knew already except for 2 Vehicle VINs. Lindsay was good in explaining the 1+ year in delay of official notices and documents, which was the meat of what I needed and you did not have. Also, you did not know that my sister's husband had died reportedly in early April 2020 and that my sister was taken to a nursing home at the same time. BUT your report shows them still living at their longtime address, which, BTW, one daughter sold as acting attorney in late July 2020.
Additionally, I wanted to get the alleged "single driver" car accident police report for late November 2019, which I'd been told about months later. BUT you didn't have it. Nor can you locate the new nursing home of my sister. Thank you for your assistance. I know where to go if other situations arise where I have less information than I do on this one..
Reviewed Dec. 22, 2020
Using Truth Finder was very useful for me and my family to look up our heritage! We found out a lot about both of our families. Would recommend anybody trying to find out more about your family heritage to use this program. Thanks Jeremy.
Reviewed Dec. 18, 2020
I've never tried any of these public record websites and I was really worried it was a scam...but I tried anyway. Luckily, I found what I was searching for, and they gave me a 5 day free trial for only $1 to do so! I called just yesterday (the 2nd day of the trial) just to be sure I canceled it ahead of time and didn't get charged more. I spoke with Paul and he canceled my subscription trial in two minutes and he was so kind! If I need this again, TruthFinder is going to be my "go-to." Thanks a bunch!
Reviewed Dec. 18, 2020
Has helped me to find an old friend and just check up on some family. Thank you for your help today. There are more friends that I will try to find in the future. More family I would like to find out there.
Reviewed Dec. 16, 2020
Only needed for a short time but was very satisfied. If I need again in the future will definitely reconsider. I think the one thing I would change is the pricing per month for full access. It seems a bit pricey at the current time.
Reviewed Dec. 14, 2020
Today I cancelled my membership, not because I was unhappy with Truthfinder - but because I was just not using it any longer. I really had fun using this site and finding friends I have not seen or knew where they were in years. That was the only reason I joined in the first place. The customer service on this site is awesome and very caring. I highly recommend TruthFinder to anyone.
Reviewed Dec. 12, 2020
Gave me the information I was looking for, seemed to be accurate and up to date. I did several searches on clients that rent from me and some past clients that I needed info on. I would recommend using the service to gather info.
Reviewed Dec. 11, 2020
I didn’t recognize the charge on my PayPal account. Your representative explained the charge and cancelled my account. He was courteous and efficient. I did receive the confirmation of the cancellation via email. I am very satisfied.
Reviewed Dec. 11, 2020
I have used Truthfinder before. It is addictive! Several times I have recommended Truthfinder to friends, not sure if they used it but I was so impressed with the information it gave on a person. I will use it again if I need to check on someone.
Reviewed Dec. 8, 2020
I was amazed at how accurate Truthfinder is. They even had past & present Relationships! I was Shocked at how they knew who I had been in relationships with ???? All the Addresses I ever lived at & phone numbers I had even forgotten about!
Reviewed Dec. 7, 2020
I believe I found all that I wanted. For some reason my router decided to disconnect. It's gotten in the habit of doing that. So I'm going to download the report and read it on my computer. I've used it before and had great success with it. It's amazing what they can find.
Reviewed Dec. 7, 2020
When I started using Truthfinder, I was amazed and shocked what I had found out about an individual....his criminal background and he was moving around a lot. This individual happens to be a domestic partner that is now associated with my ex-partner. I couldn't be happier to find this information, but the information about him concerns me because my ex-partner is now with him. My ex-partner does not realize his domestic partner is bad news.
Reviewed Dec. 2, 2020
When using the site I did find several wrong info on different people including myself. I also used 2 other sites to compare everything to. I know it is hard to be accurate all the time, however there seemed to be a 15% misinformation rate.
We’re sorry to hear you had a frustrating experience with the information found in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data.
Sincerely,TruthFinder Support
Reviewed Dec. 2, 2020
The representative who assisted me was very pleasant and helpful. However, the phone process was annoying. I called to cancel, was asked for ID and pin which I supplied and was immediately redirected to the original call whereby I went through the process 2 more times. Finally, I held on and was quickly connected with the helpful representative.


