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TruthFinder Reviews

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About TruthFinder

TruthFinder People Search provides millions of Americans with easy-to-read background reports, public records, contact information and more. TruthFinder reports include data sourced from county, state and federal databases. Truthfinder accesses multiple public records stored on the internet and presents them to the user in one simple report. You can use TruthFinder to check up on old friends, investigate an online date’s information, reconnect with family members and even to check yourself.

Visit www.truthfinder.com
Pros
  • Unlimited reports
  • Mobile app
  • Detailed reports
Cons
  • Must buy full month
  • No trial period

TruthFinder Reviews

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    3 featured reviews
    How do I know I can trust these reviews about Truthfinder?
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    Page 12 Reviews 1430 - 1580
    Price

    Reviewed May 1, 2019

    This thing does not tell you anything new, draws wildly inaccurate assumptions, and is a complete joke. Let me just remind whomever may read this: THEY GO OFF PUBLIC INFORMATION ONLY, WHICH IS SOMETHING YOU CAN GET YOURSELF FOR FREE. They also charge EXTRA for any possibly useful information such as telephone numbers and email addresses. Save yourself the money and just do a little digging all by your onesies.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Jess,

    We apologize that you were unhappy with the information you found in a report.

    TruthFinder assembles public records into one easy-to-read report. We do not create or modify the information that we are provided. When you pay for a TruthFinder report, you're paying to access multiple data providers and have us compile the information in one place. While some of this data could be accessed directly through courthouses or FOIA requests, it could take weeks or months to access it. We provide it instantly, online, and without lengthy trips to different courthouses across the country.

    While we strive to provide you the best data possible, sometimes — due to slow processing times or clerical errors — the information we are provided isn't as thorough as we would like.

    We would be happy to issue you a refund, but based on the information you provided us, we are unable to locate your account. Please call us on (800) 699-8081 so we can assist you.

    Sincerely,

    TruthFinder Support

    Customer ServiceSales & Marketing

    Reviewed April 26, 2019

    I opted out of being posted on Truthfinder, but I continue to receive emails from them trying to sell my own information to me (they think I'm a buyer). I found that the little info they are posting (before payment) is incorrect. Yet, this firm sells the incorrect data, AGAINST MY OPTING OUT AND AGAINST MY PRIOR COMPLAINTS, at a profit to it. "Your Background Check for Gabriela ** is Waiting To Be Viewed, Anonymous Guarantee." Example of messages I keep receiving despite Opting out: << Damaging records - (3) new posts for Gn **>><>

    As a private firm's owner 99% of what I do and my lifestyle is on public sites in plain view -- no need for anyone to pay to see it and I did not give permission to Truthfinder to sell it at its profit -- but above all to sell false data as correct data. THIS CONSTITUTES DECEPTIVE PRACTICE AND FALSE ADVERTISING, (and might include defamation harming my business since 2015). I seek to sue them under a class action claim. My last message to Truthfinder is: please either release my report to me immediately for free, so that I can correct any errors, or DELETE IT FROM YOUR WEBSITE. I do hope Truthfinder does not follow up on this last warning, so that I can sue them with the 1st opportunity ... along with everyone else victimized by them.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Nicoleta,

    You have been opted-out from TruthFinder and removed from our mailing lists. Our information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not supplement or add to the information we obtain. Your background report has been removed from our databases and our website, but as we did not create these records, they will still be available, albeit from different sources.

    Sincerely,

    TruthFinder Support

    Staff

    Reviewed April 25, 2019

    Updated on 04/25/2019: Thank you for getting back to me. I had contacted all those government agencies including: FBI, CIA, DOJ and INTERPOL. None of them have me on their watch list of being suspicious a terrorist or in any harmful activity. I had sent a photo of your display to them and now my questions to you: Where did you get these false statements from? I want the copy of whom was the person or persons to have created this against me? I want a copy of the form of the person with their name with their contexts. Send it to my email address.

    I went to Truthfinder Website to see if my phone number was listed in the internet. I had discovered on Truthfinder to have display about the FBI, CIA, DOJ, INTERPOL and other government agencies have my name on their list of me to be on a watch to be a terrorist or in the company of someone being suspicious, being in a group of terrorism. I had taken a photo of this outrageous fabricated report about me. I intend to sue for damages if they persist to keep slandering my name! If I had a choice not to rate Truthfinder I wouldn't give any star. I expect for them to remove it from my record and the internet. The people and places are unknown to me! Someone has stolen my identity and has screwed it up to make it look like I am evil when I am not!

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Carmen,

    We apologize for any misunderstandings, but this slide doesn’t say that an individual IS on a government watchlist, it simply states that our reports contain information for government databases. This is what it says:

    Did you know? IF Carmen Lombardi’s name appears on a government watch list supplied by the DOJ, FBI, INTERPOL, or another government agency, you will have access to the details associated with this record.

    At TruthFinder we have complete respect for an individual’s privacy. If you would like to opt-out from TruthFinder, please contact Customer Support on (800) 699-8081or send an email with the subject line ‘OPT OUT’ to help@truthfinder.com. Please include your full name and address in the body of the email.

    Sincerely,

    TruthFinder Support

    Profile pic of the author.
    Customer ServiceStaff

    Reviewed April 20, 2019

    I signed up for their monthly $27 package and one day, I happened to notice an odd $4.99 charge on my VISA statement. After HOLDING on the phone for over 20 minutes, I finally got a customer service person (Sherie) on the line, who was very nice and I explained that I had NEVER authorized the additional $4.99 charge and didn't know WHAT it was. She said that 7 months ago 'someone' had used my account and looked up a phone # and when that occurs, they auto-bill each month thereafter for $4.99! First, I never looked up a phone number. Why would I, when we can do that for FREE online? And even if I did, what moron would allow Truthfinder to subsequently continue to bill $4.99 a month into INFINITY after looking up just ONE number?!?!?!

    Well, Sherie was very understanding, but she had to send me over to Jennessi (sp?) in order for me to obtain the 7 months of $4.99 charges or $34.93 that Truthfinder basically stole from my VISA card. Jennessi was rude, unprofessional and argumentative, even challenging me CLOSE MY WHOLE ACCOUNT if I didn't like how they did things. I own businesses, and if I had an employee who repelled my customers, I'd be OUT of business! I'll be watching my VISA statement, and if the $34.93 credit doesn't show up in the 5 business days as promised, I plan to close the whole account and take my business elsewhere. Truthfinder is extremely unprofessional; and after wasting nearly an HOUR of my Saturday, I'm furious! GO ELSEWHERE and save yourself the trouble!

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Mary,

    We're very sorry for your recent experience with TruthFinder. We will reach out to you privately to reach a resolution.

    Sincerely,

    TruthFinder Support

    Reviewed April 17, 2019

    I ran a report on a gentleman that I am seeing that I am very fond of. I paid $37 which I barely had to find out that he is single. Now I am getting he say she say that he is married and stumbled upon a woman on Facebook and him holding a baby and the woman's last name is hyphenated with his. I want to believe Truthfinder but I'd like either a refund or a rerun of this story so that I can get to the bottom of it and put my heart at rest.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Reviewed April 17, 2019

    This is a rip off. In order see the information they have on you, they want you to purchase a subscription for several months, a year or $29 for a month. This is extortion. I am a Senior Citizen living on social security. I have a right to know what information a person or company is publishing about me. I should not have to pay for it.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    We apologize that you were unhappy with TruthFinder. We don't edit or create public records. They already exist in various databases at a county, state, and federal level. We pay a fee to access these databases — and then compile the records we are provided into one easy-to-read report. We have a team of developers to build the software that makes it possible for members of the public to search for their name, along with designers to help make the information easy to understand. While we would love to be able to provide this information for free, it's not feasible for us to do so. Sincerely, TruthFinder Support

    Price

    Reviewed April 16, 2019

    Why cant companies tell you up front what something will cost so you won't have to jump through so many hoops to decide on buying that service. Truthfinder is one such company, PLUS they insinuated that I had several histories of criminal activities when I know it to be a complete, and utter lie. I have never committed a crime in my life, and have no knowledge of any family or friends who have either. I dont know how legitimate they are, but that really made me not want to pay, and would have stopped right there if I knew the cost up front. So yeah, that 15 minutes of questions was not worth it.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Karan,

    We apologize for any misunderstandings about our product, but we do not claim to be a free service. We search public record databases and compile the records we retrieve into one easy-to-read report. However, it costs money to access these databases and to maintain our website. If you have any questions or comments, feel free to reach out to our Customer Care team at 1-800-699-8081. We’re able to assist you 7 days a week, 5 am to 10 pm PST (8 am-1 am EST).

    Sincerely,

    TruthFinder Support

    Reviewed April 16, 2019

    I wanted to look up information regarding myself. I gave my name and email address before starting my search. I verified several questions about myself along many pages (age, relatives, residency, etc) stating they were compiling and loading information regarding my records. Their "findings" are misleading as I know I do not have a criminal record nor am I on any watch "list". After stating my report was ready, it requires a payment to proceed. Withholding that information regarding payment until the end is shady enough for me not to proceed.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    We apologize for any misunderstandings, but we do not claim to be a free service. TruthFinder compiles hundreds of millions of available public records from several different data sources. But we have to pay to access those sources. We also have to pay our expert developers to turn that data into background reports that are easy for you to read and understand. We provide all of the billing details before a customer chooses to sign up for our services, and these terms can also be reviewed at any time in our Terms of Use.
    Sincerely,

    TruthFinder Support

    Reviewed April 12, 2019

    Truthfinder has my deceased mother, who has been dead 11 years listed as though she was alive. Truthfinder has her living at locations she never lived at and lists relatives that were not related at all.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Customer ServiceContract & TermsSales & Marketing

    Reviewed April 12, 2019

    I tried their service but did not buy anything, I just got to the point where I had to sign up for a monthly service and decided based on reviews that I wouldn't do that. They really should off a one-time service that doesn't automatically renew. When I got to the point of adding my email address I became skeptical so I read their Privacy Policy and Terms of Use and in neither of these did it state that personal information would be sold or given away. Still skeptical I signed up using an alias email of "myemail+truthfinder@gmail.com" of course "myemail" is mine, not literally my email. I then began to get SPAM emails, that look like phishing scams, from multiple sources, all to this email alias and only after I did not sign up for the Truthfinder service. It's been many months and I still get several emails a week, almost every day. It's very annoying and is an illegal practice.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    We apologize for your recent experience with TruthFinder. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Reviewed April 10, 2019

    I ran a Truthfinder on my son. I knew about his life till around age 21. Then he came back in at age 37. He's now 39. Truthfinder did NOT find any of his 3 arrest records that I knew of from his past. Only found a few of many addresses. I was looking for more arrest records, driving record, etc. His house had been foreclosed on in September and Truthfinder didn't find that in March. His car was before that. VERY DISSATISFIED. DON'T USE, NOT WORTH THE MONEY.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Julie,

    We're sorry that you didn't find the information that you were looking for. While our reports are usually quite thorough, we rely on third-party data sources (like courthouses and census bureaus) to obtain our data. Sometimes due to factors like slow processing times or clerical errors, this information may be inaccurate or out-of-date. We will reach out privately to make this right.

    Sincerely,

    TruthFinder Support

    Customer Service

    Reviewed April 9, 2019

    I encountered Truthfinder through an internet search. The short description indicated it as a free service. I went to the site because I was receiving postal mail addressed to a person I do not know, but with my street address. I entered all the required information (requiring multiple web pages). When I entered my email address to receive my report I was informed that there was a fee. So I declined. Since then, I get a pop up notice at least once daily telling me my report is "waiting for me". I emailed Truthfinder to ask how to stop these pop ups but received no response. I have run two malware programs which do not find malware on my computer. I Truthfinder's technique to be invasive of my privacy and unethical.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    We're sorry that you were unhappy with our service. It sounds like you subscribed to push notifications while visiting our site. This article can provide information on how to easily unsubscribe from push notifications: https://www.truthfinder.com/unsubscribe

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed April 9, 2019

    Overall I appreciate the service. More detailed info about criminal activity would be better on a person. I'm still floored on why I can't find myself. I have put in all the info I have on me. I overall C+/B_-.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Charlie,

    We're sorry that you're having difficulties locating yourself on TruthFinder. A senior member of our team will reach out privately to assist you.

    Sincerely,

    TruthFinder Support

    Customer ServiceStaff

    Reviewed April 9, 2019

    This site is horrible, I want to cancel and I have tried everything since November and they still keep taking out money from my checking account. I have called, can't get thru, canceled on site, and emailed and no answer back. They are awful. I am going to get a consumer help company to help me.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    We're so sorry to hear about your experience with TruthFinder. A senior representative from our Member Care department will be reaching out privately to get this issue resolved.
    Sincerely,

    TruthFinder Support

    Customer Service

    Reviewed April 8, 2019

    We had an incident with an acquaintance/new friend and he was arrested 2 houses away with police and sirens wailing. We attempted to find out the circumstances and being unfamiliar with internet research, wound up with Truthfinder. After going through the built up drama provided by Truthfinder in while "searching" for the data, it was inaccurate and without current criminal charges (while the guy was sitting in jail). I subsequently found the information myself, which is really saying something. I immediately sent an email to remove my subscription, received a email reply telling me to call them, and now I can't get through to them.

    The nice recorded lady that does answer the call robotically assures me that the call volume is greater than normal. Likely the calls are people complaining just like me. She conscientiously suggests I leave a message, I try to but am immediately disconnected. It's dishonest business practices at best and more likely, outright thievery and intentional deception.

    I've spoken with my bank and although they couldn't divulge specifics to me, clearly indicated that Truthfinder isn't a stranger to them. And the likelihood of them telling me (probably in part) a forthcoming attempt to obtain their subscription fees ongoing should be handled by the financial institutions it wasn't the truth. Truthfinder themselves can back out any charges and put an end to the issue, but they. To expect an ongoing problem that will likely create a need for me to file a dispute. So, I can do that. I even know how. Miracles never cease. Nor do the endless scams and lack of honesty and integrity people find acceptable these days. Good luck and please think twice about Truthfinder services providing their clients the whole truth or to be reachable.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed April 2, 2019

    Truthfinder listed a person I was searching for by name and previous, known to me addresses at the right age 71, which is concurrent with my age and generation, as I was searching for an old high school friend. After I paid the $27.78, TF revealed that the actual age of the person was 89! The only truth I found was she died at the age of 71 in 2002 - 18 years ago!

    I immediately contacted them by email and complained about the classic "bait and switch" fraud they perpetrated, and have gotten no answer, forget about the 800 complaint line wait. I plan to try one more search to see if I can get anything of value for the money I've already spent and then cancel my account and inform my bank not to issue any more payments to Truthfinder, who, I see by the majority of complaints here on the BBB page, are really in the business of scamming, overcharging and not responding. Forewarned is forearmed, folks, so if you're reading this you are both forewarned and forearmed.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Resolved outside ConsumerAffairs
    Customer ServiceContract & TermsPriceStaff

    Reviewed March 30, 2019

    When I registered for Truthfinder's service in January 2019, they offered two Opt-In Payment choices: (1) a one-time, one-month use of the Truthfinder website (this is the Opt-In I selected); (2) a recurring, monthly Opt-In Payment (automatic monthly charge to registrants' credit or debit card, which I did NOT select). I purchased Truthfinder's services solely to check the accuracy of my personal information and that of two other family members. The information that Truthfinder provided (the "Product") was in each instance extensive and accurate. Truthfinder does a fine job of providing a bona fide, impartial and quality information service. I would have given Truthfinder five stars had it not been for their complete disregard of my one-time, one-month Opt-In purchase.

    On or about January 8, 2019, I opted for Truthfinder's one-time, one-month purchase, which should have automatically ended 30 days later. As noted above, however, Truthfinder continues to charge my credit card $27.78 monthly. Telephoning for customer service is an exercise in futility and frustration as I learned the hard way. I telephoned six times over a span of a week, resulting in an aggregate of 4-1/2 hours on hold! A customer service representative NEVER answered. Truthfinder's failure to provide assistance forced me to dispute the improper charges for February and March to my credit card bank (the "Bank"). Upon learning that my Bank had reversed the charges, Truthfinder closed my account. Because of this closure, I'm now unable to obtain from the Truthfinder website the documentation my Bank is requesting in order to validate the dispute.

    In addition, while Truthfinder.com properly shows my correct personal information in its MyAccount section, it fails to show the Opt-In Payment I selected, i.e., a one-time, one-month use of their website services. By failing to provide this key information, Truthfinder renders any disputed charges into a "he said, she said" situation. For example, so far, the company has properly collected $27.78 for January 2019, but it has tried to charge an additional $55.56 to my credit card for February and March. I notice in ConsumerAffairs' Reviews that Truthfinder resolves a similar complaint by another customer IN ITS OWN FAVOR by invoking Section 9 of its Terms of Use, which states:

    "Your membership will automatically renew every 30 days unless you cancel before the start of the next term. TruthFinder will charge the recurring membership fee of $27.78 to the same payment option you use today until you cancel. To cancel your subscription, call (800) 699-8081 between the hours of 5 am and 10 pm Pacific." Truthfinder has two conflicting policies in place, which it apparently uses at its discretion and in its favor. For instance, on February 19, 2019, Truthfinder replied to another customer about a similar situation by saying that Truthfinder's "Billing Terms and Terms of Use conspicuously state the customer will be charged a recurring membership until they cancel." In my case at least, I specifically selected to pay only one time for a one-month use of Truthfinder's services.

    I'm trying hard to believe that this is just a "mistake," particularly because Truthfinder establishes such a good reputation for itself by providing a quality service. Why ruin its reputation with a bait-and-switch that allows customers to Opt-In to a one-month purchase, while actually switching to a monthly, recurring charge that obligates customers to telephone (see Section 9) to cancel the account? When I tried to telephone, I was kept on hold interminably; no one answered. In contrast, the one-month Opt-In doesn't require ANY action by the customer. By its very nature, it should automatically expire after 30 days. I ask that Truthfinder clearly disclose what its authoritative purchase policy is. I also request that it resolve the disputed, improper charges to my credit card when my credit card Bank calls, assuming they succeed in reaching a human being. I unfortunately wasn't so lucky.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Michael,

    We are so sorry that you had this experience with TruthFinder. A senior member from our Customer Care team will be reaching out privately to make this right.

    Sincerely, TruthFinder Support

    Reviewed March 28, 2019

    Scam. Do not waste your money! Easy to sign up but almost impossible to cancel. In the fine print, you agree to let them sell your email address to spammers. The worst part of all is the information is so inaccurate it's no help whatsoever.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Reviewed March 18, 2019

    They weirdly hyphenated my name? Why? My current apartment number was included; well, that's potentially dangerous. I deleted it. They included OLD addresses at which I have not lived at for anywhere from 10 to 30 years. My DECEASED husband's connections were included as MY connections, although he had lived in another country and has been deceased for several years. They included as connections for me other people whom I have never heard of before their incorrect report. I made comments on every section and deleted many items. Truth? Yeah, right... I paid the fee upfront and also a separate fee for a PDF of my report (...which I never received). This was an appalling experience and discovery of the ineptitude of TruthFinder was, well, revealing. If I could give it zero stars, I would do so.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed March 17, 2019

    I have used Truthfinder several times and have been able to find all but one of the people I have been looking for. The one person not found could be I have wrong search information. I am looking for more accurate information to try finding this one person.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question or need help with our website, you can reach our US-based member care team.
    Sincerely,

    TruthFinder Support

    Verified purchase
    StaffTransparency

    Reviewed March 15, 2019

    I'm very pleased with reports that come back. This platform has been very helpful. My business requires finding people and this is helpful and very interesting in all the information it provides on locations lived, relatives, neighbors, and so forth. Those extra facts add validity to the research and is much appreciated. The only adverse comment is that sometimes it doesn't seem to be up to date, however it's pretty darn good often. Thank you!

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question or need help with our website, you can reach our US-based member care team.
    Sincerely,

    TruthFinder Support

    Staff

    Reviewed March 14, 2019

    I decided to give this a whirl just to keep on top of my information and make sure nothing suspect was out there. I stay on top of my credit reports and thought this would take it a step further - wow was I shocked by what I found. It returned some accurate information for me but also returned multiple states that I've NEVER resided in, people as relatives I've never heard of and said there were criminal records not only for myself but for family members that I know is absolutely not true. I knew then I wouldn't pay for this inaccurate service, clearly there is tons of false info in their reports. After seeing people did pay and then couldn't get money back/kept getting billed I clearly made the right choice!

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Reviewed March 13, 2019

    Did not list my brother's death in the background check I PAID for while checking for his wife's family. The background check did list members of my brother's wife's family that had passed away. I specifically requested info on my brother; wife, ex-wife & children. TRUTHFINDER DID NOT know my brother had died 2 years ago.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Reviewed March 13, 2019

    I paid for and was charged for service. I have not been able to use service to date. I went to login email was correct and the password I set says it is not correct. So went to reset password. Got the email to do so and for the 8 days I have been going to reset password in each email. It will not go to the page for website for me to do so. The page is not there. I have tried everything. I would cancel service if I cannot be helped but it was very important I was able to use the service I paid for. This is very frustrating.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
    Sincerely,

    TruthFinder Support

    Customer ServiceSales & Marketing

    Reviewed March 13, 2019

    They have you pay for an account that you will only use once. The reports were quite inaccurate. Don't trust this scam. You try to call and you are on hold for hours unless you want to leave them a message. I am waiting for a callback currently.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Bob increased rating by 1 star.
    Sales & Marketing
    After a positive interaction with TruthFinder, Bob increased their star rating on March 24, 2019.

    Updated review: March 24, 2019

    While the report supplied was of no value in my case, at least the company responded favorably and fairly.

    Original Review: March 2, 2019

    NEVER use a service that "forces" you into an automatic billing cycle which you cannot opt out of even if you sign up for a single one-time report. That alone makes it a scam in my mind. As to the report that I got on an individual, it was absolutely useless. The "very" limited data that I got was already easily available from free on-line searches. 90% of the report incl a local sex offender list which had nothing to do with the individual or request. Also, the education shown for a 20 something individual (I gave age and exact town location in NJ) was Jan 1900?? I HAD BETTER NOT GET BILLED AUTOMATICALLY AS I PAID FOR A SINGLE ONE TIME REPORT. If I do...I will take all appropriate actions.

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    Response from TruthFinder
    We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Reviewed Feb. 28, 2019

    Updated on 03/02/2019: I found that their service is inaccurate and damaging to a persons reputation. My son's file show's he graduated with a master's degree from the University of Rhode Island in 2012 (which would mean that he graduated with a master's degree at 15 yrs old). It also shows him with a criminal record in Rhode Island. My son has lived with me his entire life...he has never visited nor lived in Rhode Island and California. He is currently enrolled as a senior in a University in Maine. I checked other family members and friends and found that my white side of the family that had criminal records, didn't show. While my black side of the family had criminal records that they never did. All my comments I've placed for my son disappears and they refuse to correct this false information.

    Original review: I was disappointed. It really didn't provide a lot of information. Most of it was old or incorrect. It showed my son with a criminal record in Rhode Island and a master's degree from University of Rhode Island. My son has never lived in Rhode Island nor California and Virginia. My son is currently a senior in college in the state where I raised him. It showed him with jobs he has never worked at. It shows someone else I know with a criminal record that states he's 5'4" when he's over 6 feet. It show most of the discrepancies and inaccuracies on my ** side of my family as opposed to my, ** family. I hope that this site isn't biased and racist.

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    Response from TruthFinder
    We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Feb. 27, 2019

    I have used this website for confirming people's addresses and other info for our church. I also use this to perform background checks on people wanting to work with kids in the church. So far, this has proven to be very helpful. I love that when I can't find the right address or phone number, I just pop open this app. Love it.

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    Response from TruthFinder
    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question or need help with our website, you can reach our US-based member care team.
    Sincerely,

    TruthFinder Support

    Reviewed Feb. 25, 2019

    I cancelled my membership but was still charged for another month. Then I tried to log on to cancel my membership, and the log on page jumps down and won't let you log on. I will be calling their customer service to cancel today.

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    Response from TruthFinder
    We apologize that you had a frustrating experience trying to cancel your membership. We will reach out to you privately to resolve this issue.
    Sincerely,

    TruthFinder Support

    Customer Service

    Reviewed Feb. 25, 2019

    STOP PLAYING A ** GAME BY NOT ANSWERING TO YOUR PHONE... I really hate your poor ** customer service and lying about how great you are. Keep in mind. I spent 23$ to get my traffic ticket that I didn't get. I think you need to be an audit by the law of the United States and shut you down. I will check this review every week and I wish you remove it.

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    Response from TruthFinder
    We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Feb. 20, 2019

    I use Truthfinder to locate family for my family's genealogy and it very seldom lets me down. I have found friends and family I Haven't seen in years. Thank you for a valuable service! I would recommend Truthfinder to anyone who is stuck and can't put the pieces of their life together!

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    Response from TruthFinder
    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question or need help with our website, you can reach our US-based member care team at (800) 699-8081.
    Sincerely,

    TruthFinder Support

    Customer ServicePrice

    Reviewed Feb. 19, 2019

    After being prompted with several questions and lead through several pages of hype about all of the info that was being gathered for me, I finally reach the final step where [as I was expecting] I was given the price for the info and the payment options which were 1) Plastic 2) PayPal. Okay fair enough. I didn't expect it to be free. And the price of around $27.00 is not an issue with me. So what is? I REFUSE TO BE FORCED TO AGREE TO AN ONGOING MONTHLY CHARGE! Yes I know you are gonna tell me I can cancel any time! But we both know that is not the case. You tell me all I have to do is call the 1-800 # from 8-5 M-F.

    I already know this game. I call and talk to a computer voice and get prompted through several menus. Then I am put on hold for an hour until finally I somehow loose the connection and have to start over. But having already wasted an hour and all of my patience, I decide to give up and try again another day. But I end up forgetting and 2 months go by and... Long story short, I am stuck with a monthly debit to my account that I cannot get rid of! NO! Not playing that game!

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    Response from TruthFinder
    We apologize for any confusion you experienced in regards to our billing system. All customers must check a box authorizing TruthFinder to charge their card as described prior to signing up. Our Billing Terms and Terms of Use conspicuously state the customer will be charged a recurring membership until they cancel. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Customer Service

    Reviewed Feb. 15, 2019

    Truthfinder promises that users can cancel our own accounts right here on their own website: https://www.truthfinder.help/cancel/ However, this is clearly not the case. I was able to cancel the account I previously owned on this site, but for some reason they're not allowing me to cancel my current one. They never pick up their phone, and every time I try to email them on the issue, they give me some evasive response explaining that they never permanently/entirely delete records from their site. But that's not what I asked. Clearly, I'm only asking to be able to CANCEL my account the way I did before and the way they promised we can do on their own website.

    I know they're deliberately playing games with me, because my first complaint was sent through my account while I was logged into it, and that first response they gave me claimed that my account was already cancelled earlier this month. But the account they were referring to (according to the date of cancellation they provided) was registered under an entirely different email address, so how did they even know that was me? Creepy. And also, why would they claim my account is already deleted when the complaint they were responding to was delivered FROM WITHIN THE ACCOUNT? It's obvious they simply holding me hostage.

    All I want is to be able to simply CANCEL my account the way everyone else can, the way I was promised that I can, and the way I did before. I no longer feel safe having an active account on this site, especially after enduring all these attempts to hold me hostage despite their claims of "not being clingy" (https://www.truthfinder.help/cancel/). I will not speak in private about this, so don't even bother. I am not going to try calling again, because I have a job and I'm not always able to use my phone. I want this issue fixed. Period. I want to cancel my account. Period. Just let me go. Stop being clingy.

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    Response from TruthFinder
    We apologize for any difficulties you have experienced trying to cancel your account. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Feb. 9, 2019

    l would definitely recommend this site anyone. The amount of provided information is amazing. I was able to get the information I needed, and then some. Names of possible siblings and associates was an unexpected plus. Try it...you will not be disappointed.

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    Response from TruthFinder
    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question or need help with our website, you can reach our US-based member care team.
    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Feb. 9, 2019

    Thank u for the quick report and how accurate it is finding nearly all related family. It was easy to access and a great experience. It is awesome to see how much information is in the report. I value your confidentiality.

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    TruthFinder
    Response from TruthFinder
    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question or need help with our website, you can reach our US-based member care team.
    Sincerely,

    TruthFinder Support

    Sales & MarketingPrice

    Reviewed Feb. 7, 2019

    I requested information about me. I gave them the information necessary to complete their report. After several requests for money, which I paid, I never received the report I paid for. I think it’s a scam. Fortunately it was not an expensive lesson.

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    Response from TruthFinder
    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
    Sincerely,

    TruthFinder Support

    Customer ServiceStaff

    Reviewed Feb. 5, 2019

    The information provided was exaggerated. Truthfinder led me to believe that the person I was searching has several criminal records. I was unable to unsubscribe because the password reset didn't work. I was on hold for hours with "customer service" and no one ever answered the phone.

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    Response from TruthFinder
    We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
    Sincerely,

    Instant Checkmate Support

    Customer Service

    Reviewed Feb. 1, 2019

    This service is only marginally useful. You can find most of the information they provide free of charge on other sites. Once you subscribe, it will be impossible to cancel. I was locked out of my account for months - when I tried to log on it said that there was no account under that email. They never answer their call line and don't respond to written requests to cancel. This is fraudulent in my opinion. Just don't sign up or you'll regret it.

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    Response from TruthFinder
    We're so sorry that you had a frustrating experience with TruthFinder. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
    Sincerely,

    TruthFinder Support

    Verified purchase
    Staff

    Reviewed Jan. 28, 2019

    Doing good, still locating OLD people, friends and acquaintances, some I cannot find, I will have to use other services. I started doing lookups for my daughter's new boyfriend. He's already been there and checked out himself, but I still am looking just for OLD OLD people from the 50's, 60's, 70's and even newer, even work people, or such and I keep it all confidential of course. Locating old high school friends, will be using that for reunions, big or small, many I find have passed. This is invaluable and LOTS of competition out there, so I might discontinue this after a few more months of researching old friends, pals, and family. The LIST never seems to end, thank you TF.

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    Response from TruthFinder
    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question or need help with our website, you can reach our US-based member care team.
    Sincerely,

    TruthFinder Support

    Punctuality & Speed

    Reviewed Jan. 26, 2019

    I searched several dozen people and was only able to actually locate 3. Of the three that actually returned results, the information returned was incomplete, inaccurate, and seriously outdated. I am cancelling my subscription and will NOT be using the service again. A complete waste of time and money.

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    Response from TruthFinder
    We're so sorry that you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Jan. 22, 2019

    Your program does a very nice job helping to find information on the parties we are looking for to do a simple background check when needed. I consider your website to be the go to place for information. Your information was is always quite accurate and easy to understand which makes it helpful and useful in help developing and accessing our client risk.

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    Response from TruthFinder
    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question or need help with our website, you can reach our US-based member care team.
    Sincerely,

    TruthFinder Support

    Customer ServicePricePunctuality & Speed

    Reviewed Jan. 19, 2019

    I tried Truthfinder out several months ago, and paid for the trial with my Bank of America credit card. The system was slow, and some of the information was inaccurate. I made the decision not to use this as my way of performing background checks, as I felt that it was user-unfriendly and using it could lead to liability issues as some of the information was apparently wrong. I noticed that Truthfinder continued billing my credit card every month, and informed Bank of America of my decision not to use Truthfinder anymore. I have tried a few times to stop this billing cycle, as I don't use their "service" but somehow that did not work (that is a separate dispute with BofA).

    Truthfinder tells you to call a 1-800 number. When you call the number a computer voice tells you to go online and sign-in, after which you are supposed to be able to unsubscribe. Since I had only used their "service" once several month ago, I had no idea anymore what my password was. I gave my E-mail address and received a message that they would send me a message to reconnect and that this could take a few minutes. No message was received (I waited 30 minutes). I tried again and again without success (no E-mail message was received).

    I now continue to use better established services for background checks. Yes they are more expensive, but you can trust the results more and you don't get automatic billing to your credit card when you don't use the system. Last but not least, if I want to stop using a service because of quality issues, I can just tell them not to contact me anymore. Bottom-line: very bad experience and hence my recommendation to avoid them.

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    Response from TruthFinder
    We hate to hear that you had a frustrating experience with TruthFinder. We apologize for any confusion you experienced in regards to our billing system. All customers must check a box authorizing TruthFinder to charge their card as described prior to signing up. Our Billing Terms and Terms of Use conspicuously state the customer will be charged a recurring membership until they cancel. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    PriceRefunds & PayoutsStaff

    Reviewed Jan. 19, 2019

    Discovered unauthorized charges by Truthfinder.com on my bank statement. Called bank and got contact number for Truthfinder. Talked with Lisa, who asked for the first 6 digits of my bank debit card number: gave me those same numbers when I refused and they were correct. Transferred to Neil, who asked for the expiration date of my debit card. Since I was on my cell and had just canceled the card, I gave him the expiration date. He advised me that they have been charging my card since May (I've had health, death, engine, other, and now fraud issues and have failed to balance my checkbook for 8 months. It has had significant funds... Sorry).

    The fact is that Truthfinder has charged me 27.78 fifteen (15) times since June. I can only contest the fraudulent charges for the last 90 days. So Neil offers to reimburse me 222.24 within 3 to 5 days, and encourages me not to contest with the bank "because that will delay everything by 6 weeks"; or something to the exact same effect. Well, there are only 166.68 of fraudulent charges in the last 90 days, but that is all I am entitled to: but I am posting this so YOU know this happened.

    Is it likely that a third party has my card number and never used it anywhere except twice a month at Truthfinder.com? Seems far fetched to me. I contested with my bank: an institution who I have an account with. I do not wish to work with companies that I have never heard of and who fraudulently charge my bank account. Wow. I hope to be contacted by authorities if widespread fraud is found at this company, by fraudulently charging people's accounts. Again: 6 months of fraudulent charges, all by Truthfinder.com and all in the amount of $27.78. Sound familiar? Contact your bank and request they pursue fraud investigation.

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    Verified purchase

    Reviewed Jan. 17, 2019

    Hi. Could not find anything I was looking for, work history, anything about me other than wrong info. I need help. I will call when I can and maybe some can

    talk me through this. I want to know when a company runs a background check what do they see?

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    Response from TruthFinder
    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
    Sincerely,

    TruthFinder Support

    Daniel increased rating by 3 stars.
    After a positive interaction with TruthFinder, Daniel increased their star rating.

    Original Review: Jan. 13, 2019

    Service does do a little but keeps asking for more money if you want deeper info, which should be included with high amt you pay for this type service. Also I canceled my prescription after first month but they billed me for another month anyway, had to call my card issuer and tell them no more charges accepted by them. Will never use them again!

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    Response from TruthFinder
    We apologize for your recent experience with TruthFinder. A senior member of our team will be reaching out shortly to make things right.
    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Jan. 10, 2019

    I can't tell you how great it is to know that my children are safe. I use this to make sure that no one in my child's life has a drug and or abuse background. It's also extremely important that I know who their friends are and are not.

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    Response from TruthFinder
    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question or need help with our website, you can reach our US-based member care team at (800) 699-8081.
    Sincerely,

    TruthFinder Support

    Customer Service

    Reviewed Jan. 10, 2019

    I tried this "service" for info on myself to see what was out there. I got SCAMMED. After viewing the initial report from this company I decided to cancel the monthly subscription because the information was for another person that is not me! I let them know but got NO reply. Then I tried again and got very little info on myself that was FAR from complete as I know my own history! I called the 800 number provided for “help” to their customers only to be put on hold for more than an hour. I finally left my call back number TWICE after a reassuring voice told me I wouldn’t lose my place in line and someone would return my call soon. This is

    Day 4 of waiting to be called back and nothing. No reply to over 6 emails as well!? The information they provide regarding cancellation stated it is easy -as long as you cancel before the next billing on your credit card. I guess if they don’t answer their phone calls there are no cancellations! Extremely frustrating and I was SCAMMED! DO NOT USE!

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    TruthFinder
    Response from TruthFinder
    We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Customer Service

    Reviewed Jan. 9, 2019

    I signed up for a 5 day trial. The guarantee was that I could cancel within the 5 days and there would be no charge. I tried 4 times to cancel, leaving a call back number-- they never called me. Now there is a charge on my credit card-- I will dispute.

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    Response from TruthFinder
    We apologize for your recent experience with TruthFinder. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Jan. 8, 2019

    I just wish that your information included military experience. That would help narrow it down some, especially when looking for an old shipmate. Also, my FAA pilot license was not listed. Other than that, the information was very interesting. I found a few errors in my information and I think I was able to correct it.

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    TruthFinder
    Response from TruthFinder
    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question or need help with our website, you can reach our US-based member care team at (800) 699-8081.
    Sincerely,

    TruthFinder Support

    Staff

    Reviewed Jan. 6, 2019

    Based on the positive articles written about this company, I decided to have them run my background. If they were 15% accurate I would be more than generous. Of the 21 acquaintances they listed 2 were correct. They listed my business address as my home. I moved in and out of my existing house twice and in the interim my manufacturing business was listed as the occupant. They had me working in positions from Georgia, Alabama and Wisconsin. Completely missed that I'm licensed as a CPA. Many additional errors made. Anyone thinking they will get accurate information is making a major mistake.

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    TruthFinder
    Response from TruthFinder
    We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase
    Andy increased rating by 1 star.
    PriceRefunds & Payouts
    After a positive interaction with TruthFinder, Andy increased their star rating.

    Original Review: Jan. 6, 2019

    I want to say, steer clear of this website. I wanted to review a friend's history because I was told on DMV.ORG that I could use Truthfinder to find his traffic tickets. I started giving information and the website slowly got more and more negative saying that he's on terrorism watch lists and that he has a criminal record in three states. I (understandably I hope) got very concerned for his well being and advanced through the process to see what they had found. $22+ dollars later I get a trash report that has barely any information about him or tons of faulty information that has nothing to do with anything it had said was found about him.

    I Don't want to touch on how it only says once in dismissive language at the beginning that it will cost money. I had a feeling but it strings you along getting you scared just to leave you livid and out $22 which could be used to get an authentic report at a courthouse. I wanted to like the website, it was well put together and displayed nicely. But after scaring me into a monthly service that I promptly canceled and won't get my money back I'll have to recommend to everyone I know to avoid this website LIKE THE PLAGUE!

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    Response from TruthFinder
    We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer Service

    Reviewed Jan. 4, 2019

    After viewing the initial report from this company I decided to cancel the monthly subscription billed through PayPal. I called the 800 number provided for “help” to their customers only to be put on hold for more than an hour. I finally left my call back number after a reassuring voice told me I wouldn’t lose my place in line and someone would return my call soon. This is Day 2 of waiting to be called back and the future does not look bright. The information they provide regarding cancellation stated it is easy -as long as you cancel before the next billing on your credit card. I guess if they don’t answer their phone calls there are no cancellations! Extremely frustrating.

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    TruthFinder
    Response from TruthFinder
    We’re so sorry you had a frustrating experience while trying to cancel your membership. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Jan. 1, 2019

    Efficient and thorough way to locate long lost friends. Contains many possible resources to confirm identification. Some errors but readily corrected. Variety of sources and having neighbors listed helps with initial contact. Have used several times with success. Only one Toska ** have been unable to locate as addresses listed are not valid.

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    TruthFinder
    Response from TruthFinder
    That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, don't hesitate to reach out to us directly.
    Sincerely,

    TruthFinder Support

    Customer ServiceSales & Marketing

    Reviewed Jan. 1, 2019

    I'm still waiting on a confirmation email so I can confirm I want to opt out. Not in spam, not in bulk email, and this is the only one I've had trouble getting out of. I do not wish for all of my information and my children's to be so visible.

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    TruthFinder
    Response from TruthFinder

    We are so sorry that you are experiencing difficulties opting out. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Customer ServiceRefunds & Payouts

    Reviewed Dec. 31, 2018

    Updated on 01/09/2019: The posted responses (2) from Truthfinder lead the general public to believe that they refunded the wasted money to my account. They did not refund me. But, the only way that I can respond to their response is via a "private message". BEWARE.

    Original: I did a google search for free that revealed 11 court cases against a person. Figuring that if I found and verified 11 court cases there must be more so I fell into the Truthfinder trap. After wasting about 20 minutes of answering questions and so forth I wasted 20 some dollars to get the report. Truthfinder found nothing, not even one out of the 11 my google search found for free... And, to top it off, it didn't even find one record that I know in fact is a true case because I am a witness for the prosecuting attorney. BEWARE.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Customer ServiceStaff

    Reviewed Dec. 29, 2018

    Truthfinder is a waste of money!!! Out of date information on addresses, phone numbers, locations, no marriage or divorce info or records. No birth info, ie where, if they have, how many, locations of births or even if they children. Useless info about past neighbors (not current). It provides inaccurate possible known associates, almost like they pulled a rabbit from a hat. There sex offender info is free and more accurate on State website or registry sites. Mortgage info inaccurate and out of date. Social media info out of date and not accurate. Worst service and I paid for the premium service ran reports and got more disinformation than real. They just try and sell you additional services like how to protect your info, but don't because their info is so bad you don't have anything to worry about.

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    TruthFinder
    Response from TruthFinder
    We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer Service

    Reviewed Dec. 29, 2018

    When searching myself and my husband I have found accurate information on our personal information, addresses, phone numbers and many other true facts. Not very often do I run across bogus information. Thanks Truthfinder for being a company with factual information I can rely on.

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    TruthFinder
    Response from TruthFinder
    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question or need help with our website, you can reach our US-based member care team.
    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Dec. 28, 2018

    I'm into genealogy (amateur only) and I found some long-lost cousins and other family members--I don't know why I hadn't thought of this before! You had addresses and birthdates which I was mainly interested in... and phone numbers, so I can get in touch with them, too. Great Website!!

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question or need help with our website, don't hesitate to reach out to us.
    Sincerely,

    TruthFinder Support

    Customer Service

    Reviewed Dec. 28, 2018

    I have provided 3 different emails over the past few days to receive a confirmation email for opting out and nothing! NOT ONE confirmation email to any is provided! They make it impossible to remove your own information.

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    TruthFinder
    Response from TruthFinder

    We hate to hear you're unhappy with our service. All of the information contained in our reports is part of what is referred to as the "public record."

    Our information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not supplement or add to the information we obtain.

    We’re sorry that you’re having problems opting out of TruthFinder. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Customer Service

    Reviewed Dec. 28, 2018

    Site does not say anything about fees. Fell for it anyway and after 40 minutes or so of them running a report, I was presented with their "fees". I thought what the heck, I went this far so I used my PayPal account to pay for the Minimum fee of $27.78. After I completed my PayPal payment, they requested my credit card information. I called customer service and they were no help at all. Now they have my PayPal account info. I have nothing! Do not use unless you are willing to give out your credit card info, which I would highly recommend you do not send to a company like this. On top of that, you have to agree to automatic reoccurring charges every month unless you remember to cancel the service.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    We apologize for any confusion you experienced in regards to our billing system. All customers must check a box authorizing TruthFinder to charge their card as described prior to signing up. Our Billing Terms and Terms of Use conspicuously state the customer will be charged a recurring membership until they cancel. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Customer ServiceRefunds & Payouts

    Reviewed Dec. 28, 2018

    I was shocked at so much inaccurate information and just plain incorrect information my report contained. I had a background check on myself and I was very disappointed. Still waiting on the confirmation email to show I cancelled my subscription and I cannot get my money back!! I am very disappointed in Truthfinder.com.

    Thanks for your vote!
    Customer Service

    Reviewed Dec. 27, 2018

    Went through the whole process only to be told I had to pay for the report. In the middle of the process I had to provide email for report to be sent to me. Why don't they tell you then there is a fee? Now they have my email address to possibly sell? Very disappointed and feeling totally deceived!!!

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    TruthFinder
    Response from TruthFinder
    We apologize for any misunderstandings, but we do not claim to be a free service. TruthFinder compiles hundreds of millions of available public records from several different data sources. But we have to pay to access those sources. We also have to pay our expert developers to turn that data into background reports that are easy for you to read and understand. We provide all of the billing details before a customer chooses to sign up for our services, and these terms can also be reviewed at anytime in our Terms of Use.
    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Dec. 26, 2018

    Found the information I was looking for right away. In the past I have not been as lucky. But I know some of the people I look for are not necessary legal in this country. I use the program often and I am very happy with the results.

    Thanks for your vote!
    Verified purchase
    Transparency

    Reviewed Dec. 24, 2018

    I did a search then you wanted me to pay. Problem is I have an account and it is paid and up to date. So I am rerunning the report now trying again. I clicked a login link but I didnt get a login screen.

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    TruthFinder
    Response from TruthFinder

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,

    TruthFinder Support

    Customer ServiceStaff

    Reviewed Dec. 21, 2018

    I have tried opting out of Truthfinder only to get a 404 not found error when I select my info and no email link. I would NOT like any old person to come across personal info. It should not be difficult to remove your OWN info. DISAPPOINTING.

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    TruthFinder
    Response from TruthFinder

    Hi Chante,

    We are sorry to hear you have had a hard time opting out of our system, with our service. We completely respect your desire for privacy and will reach out to you privately to resolve this matter.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Price

    Reviewed Dec. 20, 2018

    Easy to use and with accurate information. I feel like the information should be updated more frequently though. The cost for an account is also reasonable. It is very helpful to have a site where you can do a background check on people you may be considering dating or trying to locate a relative.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Judy,

    We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question or need help with our website, our US-based member care team can be reached at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Dec. 19, 2018

    I was able to find most of the information that was being searched. I do see some information that is off, but not by much. It says I bought my home in 2004 but it was actually purchased in 1991. I did a refinance in 2004. Other than that it appears you have other things accurately stated.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Vincent,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question or need help with our website, you can reach our US-based member care team at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer Service

    Reviewed Dec. 19, 2018

    I've had a fine experience. The service was as expected with no disappointments. The Location History has proved to be very accurate. Also, what I didn't expect to see but was pleasantly surprised were the various Email and Social Media History which has proved to be very useful.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Patrick,

    That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team can be reached directly at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Dec. 18, 2018

    After using several search programs, I found Truthfinder to provide more information than the others. As with any online search program, information has to be corroborated with other sources assure 100% accuracy, but for the most part I've found it to be very accurate. Any questionable criminal information is stated as such by the program. I have run several background checks, mostly to find people I have lost touch with and not been able to find through other modalities. I recommend Truthfinder to be a very user-friendly source for information and a great value for those who need to run background checks for any reason.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Linda,

    That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team can be reached directly at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Staff

    Reviewed Dec. 18, 2018

    I enjoy finding my ancestors. I have found several people that I didn't realize were still alive and didn't know where they lived. Your site has helped me reach out to find them and get in touch again after many years. Thank you!

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Glenna,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question or need help with our website, you can reach our US-based member care team at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Randolph increased rating by 3 stars.
    Staff
    After a positive interaction with TruthFinder, Randolph increased their star rating.

    Original Review: Dec. 17, 2018

    I ran this on myself looking for divorce dates from 1997 there about and due to my extensive criminal history from very long ago (good lord put me on the right path NOW :)) I was looking forward to see what a bad past I had and to thank god for delivering me...which I do. But that being said I well over 20 arrest, I have been in about 15 different county jails and did 18 months federal prison. They found like 3 minor things on my criminal arrest and I know I have open warrant in Florida because a lawyer is getting it cleared for me...

    My point is the warrant is there 100% but they did not show it in report so if a fugitive from justice is next door don't trust this site. I spent 30 plus dollars and did not get the real deal and I know this because it is me...lol! SAVE YOUR MONEY! DO NOT BUY THIS!! Also a lot of fluff like a list of people I am associated with was accurate a little but useless...like my no criminal record ex wife's son. I purchased this but should dispute it but chalk it up to lesson learned!!!

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Randolph,

    We’re sorry to hear you weren’t satisfied with our reports. We work really hard to make our reports as thorough as possible, but sometimes we are limited to what our data providers give us. Please contact our Customer Support team at 1-800-699-8081 so we can make things right.

    Sincerely,

    TruthFinder Support

    Punctuality & Speed

    Reviewed Dec. 17, 2018

    The public report Truthfinder furnished is full of details that have nothing to do with me and was missing a lot of information that I know exists from FBI reports I have had done... Complete waste of time and money... Avoid at any cost.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Fritz,

    We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Dec. 13, 2018

    This Investigative Resource is an invaluable tool for doing necessary research for living in today's world. Whenever I am considering connecting with an old friend or making new friends, I use this resource as another layer of self-preservation! Furthermore, if I ever find myself in a difficult legal situation, I'll have already prearmed myself with credible, reliable information I can present to a Court.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi John,

    That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team can be reached directly at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Staff

    Reviewed Dec. 12, 2018

    I like the fact that your site is easily accessible, but your information is way outdated. My name has not been what you have listed for over 10 years. My ex spouse, Robert ** is deceased and I do not live in the same state as him. He was extremely violent and very abusive. I divorced him and my name should not even be associated with his or any of his family members per a court order!!! I have remarried twice. My 1st remarriage did not last long as my husband passed away. You have that correct, but you are still using his surname, **, as mine. I have been remarried again since 2012 so where is my current surname, **? You have me purchasing my deceased ex husband's home in Florida in 2015, now why would I do that?

    I own property in Michigan not Florida, that was his. Also, you have my children listed as someone else’s. You mean I didn’t have them??? So, your site is absolutely not accurate when it comes to personal information. Oh, you also listed a traffic ticket for me that was never mine. That was established through the Court in the County in Florida where it was issued and taken off from my record. I did not ever use my maiden name in Florida to register any vehicles. I was married and all vehicles were registered legally under my married name, so do better homework. This is not even listed on my credit reports! Cheryl ** is my maiden name!

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Cheryl,

    We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Dec. 10, 2018

    This is good stuff. If this was the 70's I would say that it's really groovy and far out and neat. This app even gives off an euphoric feeling which triggers nostalgia. So you have to be ready to go to rehab if need be. I found all my old riff raff friends that I didn't want to lose. If I could just afford them some teeth we could all eat. haha.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Mark,

    We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question or need help with our website, our US-based member care team can be reached at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 7, 2018

    Wanted to check the background reports on my family members and this site worked great! It's fast, easy, and provides a lot of information while maintaining security of important information like DOB, & SSN. It also give you the option to correct errors. I would definitely recommend to my family and friends!

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Debby,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question or need help with our website, you can reach our US-based member care team at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Dec. 3, 2018

    I am sick and tired of having to do that on any website. Truthfinder is the worst, because the pictures are fuzzy and hard to see, especially for older people. I had to go thru numerous pictures to get in. It is very annoying, so much that I would rather not use your website. Do you honestly believe that a Robot is going to sign in? That is just plain stupid.

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    TruthFinder
    Response from TruthFinder

    Hi Beth,

    We’re sorry to hear you had a frustrating experience with our website. To give some background: Captchas are a Google controlled security measure to prevent “bots” from stealing account information and trying to validate stolen passwords with our site. We cannot control these but we do appreciate the extra security step that they offer. Feel free to call us at 1-800-699-8081 for any other questions or concerns.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Staff

    Reviewed Nov. 29, 2018

    My experience here was great. Y'all did a great job finding what I needed to know. Still a good but I have to work on but could not have asked for Better help. I hope I do not have to use y'all again but I do really thank you for your help. Y'all did an excellent job.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi David,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Staff

    Reviewed Nov. 27, 2018

    I wanted to just say I really appreciate the work your company does to protect private individuals. I moved to a new city about three years ago and still don't know a ton of people. On a daily basis, I feel surrounded by quite a few unsavory individuals in my daily life and this website gives me peace of mind. Thank you very much!

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Andrew,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question or need help with our website, you can reach our US-based member care team at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Tammy increased rating by 2 stars.
    Customer ServiceOnline & AppStaff
    After a positive interaction with TruthFinder, Tammy increased their star rating.

    Original Review: Nov. 27, 2018

    This morning I bought the Truthfinder.com plan because it said there was court information on me. It also indicated that there was not so good information on my ex-husband and deceased mother. I found that a lot of the information was completely incorrect, and did not pertain to anyone involved. A lot was only half true. And quite a lot of public information did not even exist on their website. I found more accurate and truthful information myself by simply typing in my own name on the web. There was no court information about me (understandably). As well as it didn’t show my ex’s DUI. Or even that we were ever married or divorced. This is a small example of how unimpressed I was...

    I didn’t waste my time looking up anyone else, and called a couple of hours later when they opened to cancel my account so I would not be charged for future monthly payments. The customer service operator was nice and after trying to get me to stay...said that she took care of it and I will be getting an email in about an hour. That email never came. So I contacted PayPal myself and had to cancel future automatic payments myself. If I hadn’t done this, Truthfinder would have taken another $27 next month. Getting taken advantage once today for $27 from them is enough.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Tammy,

    We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Sales & MarketingOnline & App

    Reviewed Nov. 24, 2018

    This website presents itself in a similar fashion that you would see on many free service, with no overt mentions of payment at the beginning of the search. While you engage in the searching function, the website forces you to wait for unnecessarily long periods of time so that you invest a larger amount of your own time into obtaining results. After around ten minutes of arbitrarily long waiting you are finally presented with your results behind a subscription which you are now more inclined to pay now that you have invested so much time into search.

    This is a classic example of Dark Patterns found on many dishonest web services where a deceptive user interface manipulates consumers into doing something they might not otherwise. The various waiting periods forced on the consumer also strike me as artificially inflated, searched or organized databases should be measured in microseconds and should scale with large databases by a factor of O Log (n). Waiting periods should not be used as sales tactic. Truthfinder should modify their website to openly disclose subscription pricing and notify users that a subscription is required to obtain results so that casual consumers do not waste significant amounts of time due to the websites deception. Truthfinder should also not implement artificially inflated wait periods.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Jeremy,

    Thank you for your feedback. We always strive to provide the best product to our customers. We apologize for any confusion you experienced in regards to our billing system. When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on this page and in our Terms of Use. Additionally, all of our customers have the ability to look up their order history on the TruthFinder dashboard under My Orders and are sent a confirmation email for any orders placed on the site. If you ever have a question or need help with our website, you can reach our US-based member care team at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Customer ServicePrice

    Reviewed Nov. 23, 2018

    On November 22, 2018; I went on Truthfinder through Telmate in Oregon because my son is in jail there. I wanted to see what was going on and what he was being charged with and bail amounts. I put in all his information and it came up him being 64 years old. Not if he was born in 1991 and me being his father am only 64. In other words you have my information and his mixed up or combined. Then I found out it was going to cost me money so I went no further. Then yesterday I got a call from his credit card company asking if he had made a purchase on the 22nd which was impossible for him to do being incarcerated. I am an authorized user but I have never used his card. It is still in the envelope it came in, stuck to the page. It is in my safe because I have plenty of my own credit cards. You really need to fix your information gathering system or something.

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    TruthFinder
    Response from TruthFinder

    Hi Steve,

    Thank you for your honest feedback. While we strive to always provide accurate information, there is a chance that individuals with the same name and basic information could match up and show incorrectly on the report. We apologize for any frustrations you may have experienced. We will reach out to you privately to resolve this matter.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Nov. 17, 2018

    I will read your viewer guidelines. I've been with Truthfinder for about 4 years off and on. I am lost most the time, I am getting old and use this to keep my brain working. I've been searching for my high school sweetheart, haven't found him yet, but it sure been fun searching. I am satisfied with my search, I wish I knew more on how to use the information at hand. If you have any ideas on what I could do to make my experience more productive let me know what I can do. Thanks. I wish there were more pictures, I think the person I'm looking for lives in Florissant, MO but with no pictures I'm at a dead end. Thanks.

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    TruthFinder
    Response from TruthFinder

    Hi Carmen,

    Thank you for your positive review and rating. We really appreciate your feedback, and we’re happy to hear that you’ve enjoyed our service. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Nov. 16, 2018

    Truthfinder has been very helpful and useful. Accuracy is almost 100%. I also like the mobile app, as well as being able to search by phone as well. Mobile app is useful on the go, and the option to search by phone number pulls some more information the normal background report doesn't give sometimes.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Sara,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service is helping you stay in the know at home and on the go. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Nov. 13, 2018

    Why doesn't this service know when someone has died? My husband died over 5 years ago at age 60 and when I searched him, it said he was 65. I wish. I don't have an order number. I may cancel after I get an answer.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Linda,

    We’re sorry to hear you had a frustrating experience with the information found in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. Please contact our Customer Support team at 1-800-699-8081 so we can make things right.

    Sincerely,

    TruthFinder Support

    Punctuality & Speed

    Reviewed Nov. 13, 2018

    I wasted $30 on this site, and all I received was useless, irrelevant information that I could have found had I just done free searches on my own. Actually, I have found better information on my own. Most of the information they revealed was for other people, ones with the same name as I searched. I had to sift through a lot of useless information, and I really didn't find anything useful. What a waste of time and money!

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Nov. 10, 2018

    Overall I find the reports to be very limited unless I pay even more. I'm about to cancel my subscription; just not providing enough background info. I don't want to pay more for police reports and the influx of "possible" phone numbers and social media contact is suspect. Needs to be cleaned up overall.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Jean,

    We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Staff

    Reviewed Nov. 9, 2018

    Truthfinder has helped me to uncover a felonious background and domestic violence charges on a potential husband. When I asked, he went into an abusive rant. Saved by the bell. Also found long lost brother. Turns out I have a sister now instead. I highly recommend Truthfinder as a self protection tool. Thank you Truthfinder.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Joanne,

    We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team can be reached at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Nov. 8, 2018

    I have been able to find everyone I needed to find and the tools were easy to use. Information was arranged and categorized well. It would be nice to find people that have died or their last known address was more than 20 years ago.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Mark,

    We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team can be reached at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    kenneth increased rating by 4 stars.
    After a positive interaction with TruthFinder, kenneth increased their star rating.

    Original Review: Nov. 7, 2018

    I went on to Truthfinder website to see if it would be of use to me. I okayed a $2.00 test charge which was a mistake. I ran one search as a test and decided it was not going to be worth the money. Without my knowledge or approval they billed me $27.78. I have no idea what that was for since, I did not use the service after the first test I run.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Kenneth,

    We apologize for any confusion you experienced in regards to our billing system. When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. This also pertains to trials. Our Billing Terms and Terms of Use conspicuously state the customer will be charged a recurring membership until they cancel. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Nov. 2, 2018

    After clicking a bunch of questions, and finally wanting the results, the website forces me to use Facebook to get info. My Facebook account is not available to me right now. I would like to cancel my subscription. Thank you.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Angela,

    We’re sorry to hear you had a frustrating experience with the TruthFinder site recently. We would like to assist you in accessing your account without using Facebook. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Nov. 1, 2018

    Seems like they provide very basic information which is information you may already have. To get the information that you wanted you have to pay addition fees. I would not recommend them. To just get the basic information they have me paying a monthly fee even if I didn't use them that month.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Larry,

    Thank you for your feedback. We're sorry to hear you were unhappy with our free basic person reports. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website and app. Please note that, while we do require a monthly subscription to access our full reports, you can cancel at any time. Feel free to reach out if there's anything we can do to improve your experience.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer Service

    Reviewed Nov. 1, 2018

    When I was looking up a number for the reverse lookup I was only able to receive the first name of the individual. I was hoping to get much more information from this. I was able receive information for where the phone number came from but I really needed a last name for verification purposes.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Natalie,

    We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Refunds & Payouts

    Reviewed Oct. 31, 2018

    I checked my own records out first and mine are incorrect. If mine are incorrect? Why would anyone else's be correct? And? I've lived in the same home for just under 10 years now. January 22, 2019 will be 10 full years that I've resided here... I keep forgetting to cancel because I have a Mother wth Alzheimer's that I care for 24/7 and a boyfriends with stage IV cancer that I care for as well. So, I don't think about cancelling it until I see it's come out of my bank account again. Poor service in my opinion.

    My brother in law has 100% incorrect information too and it says that I live with them! I have never resided in state of CA and while I visited them once with my Mother in 2013 before her Alzheimer's prevented us from traveling again, we spent 4 days there. I've never received mail there and my address has been my legal address since the date referenced above. I would honestly like my money refunded... No one's information is accurate that I've checked... Thank you.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Marilyn,

    We’re sorry to hear you had a frustrating experience with the information found in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. Please contact our Customer Support team at 1-800-699-8081 so we can make things right.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Oct. 30, 2018

    Waste of money. Whenever I get prompts that there is new information, I am unable to get the new information unless I pay more money. This is a come-on and I am displeased with the service so discontinued it. There is nothing gained by paying the monthly fee.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Heather,

    Thank you for your feedback. We're sorry to hear you were unhappy with our free basic person reports. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website and app. Please reach out if there's anything we can do to improve your experience.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Oct. 30, 2018

    For three years the death of my friend Delores ** of Melbourne FL has not been reflected in the Truthfinder search. Overall I enjoy finding birthdays of friends and otherwise checking on whereabouts of old friends. Also like to find names and addresses of friends children, where they live, check to see if they have a bad driving record. I was able to locate a woman I worked with in New Jersey over 30 years ago.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Dorothy,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081. In regards to your late friend - since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete data.

    Thanks again,

    TruthFinder Support

    Verified purchase

    Reviewed Oct. 30, 2018

    Was disappointed at the lack of relationship information-names of spouses, children, what year retired, current domicile, etc. The information you give is thorough, just not broad enough for me. As is, your site is of very little interest to me, unfortunately.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Lucy,

    We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Verified purchase
    PriceStaff

    Reviewed Oct. 30, 2018

    Excellent yet I did see other background-check sites, that didn't charge extra for emails etc. I cannot afford more than (1) month. I obtained excellent data! Furnished Perfectly--GREAT!! Very Helpful. No errors - well put-together. Wish was cheaper, I'd continue on... Drop the price, I will continue!!! OFFER BETTER PRICE - need affordability.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Barbara,

    We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team can be reached at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Oct. 29, 2018

    I have been using TruthFinder since last September and this one has the Best information out of all others and easy to read. I tell everyone to try this one for the most information if they want to check someone out. Thanks!

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Rhonda,

    That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team can be reached directly at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed Oct. 29, 2018

    I purchased a one month subscription to look up one person. The results were good. However, I have been billed for the past additional 7 months! I have called and requested that my credit card stop being charged and to refund the additional months that I did not sign up for. The customer service rep was polite, but useless. I can’t stop the charges every month to my credit card. I have not received any refund. Calling does not resolve my problem. My options at this point is to contact the California Dept of Consumer Affairs and to close my credit card account. That creates a lot of trouble for me that I should not have to go through. My credit card charges me 17.44% interest so that is another issue I have. Be careful of giving this company your credit card info. Once they get it you can’t stop them from charging your account month to month.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Michael,

    We apologize for any confusion you experienced in regards to our billing system and cancelling your account. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Oct. 28, 2018

    Found the new address for our neighbor, who moved. We are glad this was so easy. We shared garden tips and we missed a lot of friendly times together. This was easier than using the new phone book. Now we can still keep in touch with them. Thank you.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Mary,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Staff

    Reviewed Oct. 28, 2018

    My ex and his previous wives and girlfriends are listed as "relatives" of mine. I have found numerous errors and incorrect information that he made up or names attached to mine which I have never used. I called the customer service department and was told information could not be changed. I was given a run around about when I had used this service and even though they verified I had paid $1 to try this service, they refused to help me correct information. I will never use this "service" again and regret wasting even $1 since they wouldn't stand behind their product. How can my ex put information out about me being related to his ex wives and girlfriends, but I can't get anything corrected. This man ruined my life and believe me, in Texas you can't get an annulment at my age without proving fraud, which I did. I think this company is totally bogus and is helping a fraud continue to perpetuate a fraud on me.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Sandra,

    We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. Additionally due to us not owning the data, we cannot correct the information. We do, however, offer the opportunity to opt your report out of our system. We will reach out to you privately to further explain and resolve this.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 27, 2018

    Phone lookup has been inaccurate thus far. And info on people lags by several months to years. However, I have found that the checks do inform me as to whether I want them near my granddaughter or myself. Thanks.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Michelle,

    Thank you for your positive review and high rating. We really appreciate you taking the time to leave feedback. We’re happy to hear that our service has helped to keep you and your granddaughter safe. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Verified purchase
    PriceStaff

    Reviewed Oct. 26, 2018

    Not bad but I wasn't going to pay extra to get the right person when there was 2 or more names were the same and the same age. This would have cost me a small fortune since there were at least 10 names that had doubles. I also like the old timeline where you could figure out which was the right name due to past information we had.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Pat,

    We appreciate you taking the time to provide your feedback.

    We wanted to let you know that we offer a monthly membership that offers unlimited searches and report views, so for 1 price, you can view as many reports as you would like, instead of purchasing each individual report. We find that this helps our customers out when they are searching for someone with a common name.

    If you are interested in this membership (which can be cancelled at any time), you can reach out to our US-based member care team at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Oct. 26, 2018

    TRUTHFINDER does not offer cross referencing when searching for the history of a person. You would think that if you were looking for a person and knew of the siblings then you could narrow the search. Truthfinder gives you a massive list with a wide range of people, places and ages. I have been meaning to cancel my subscription. Thanks for the reminder!

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Andy,

    We apologize you were unhappy with the information in our reports. Our reports provide possible associates, which generally include family members and some close friends, offering additional ways to locate a specific person. Although, since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Sales & MarketingPrice

    Reviewed Oct. 25, 2018

    I try and look up people and you can't much information... If I need to search further it's always another cost... The amount of money a month, it's really not that usable... Thinking about shutting it down due to not being able to get updated material and it's always more cost constantly to see what you need to view... Almost a scam.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Pamela,

    We apologize you were unhappy with our membership pricing the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Profile pic of the author.

    Reviewed Oct. 24, 2018

    It's my first time ever using. Everything seemed legit until I entered my credit card info and clicked continue... Now I'm skeptical and worried my card has or will be compromised. Hope I'm wrong. I'd steer clear of this site. If and when it actually works and my card info is known not to be compromised, I'll update my experience accordingly.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Thank you for taking the time to leave us with your feedback. If you believe there is an issue, please reach out to our dedicated Customer Care Team at (855) 921-3711 or email us at help@truthfinder.com so they can better assist you. Thank you

    Verified purchase

    Reviewed Oct. 24, 2018

    I have used Truthfinder for 2 years now and have found they have gradually taken information away and request additional fees to see it. I have enjoyed being able to look up people but have also found that it isn't always accurate. The information you receive on Truthfinder is probably available free if you have time to research, unfortunately, I do not.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Ronda,

    We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Oct. 24, 2018

    I have been with Truthfinder for 3 years. I have always found the information I've been looking for, plus extra. This is the best company by far for finding personal information. I would definitely recommend Truthfinder to everyone.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Michele,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service has continued to help you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Oct. 24, 2018

    This service is satisfactory. However, it would be really convenient if there were a means to have the system to perform a routine check to verify that there has been "no status change" since the last report - for specific individuals. As it is, it is necessary to revisit the site routinely to look for status changes.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Richard,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. We wanted to let you know that TruthFinder does offer report monitoring, so that you can receive a notification when any updates occur to a specific report. You can toggle this feature on and off at the top of a report, just below the PDF download button.

    If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Oct. 24, 2018

    Amazing! Spot on! Definitely would use again, and recommend to anyone who asks me. Worth the money. Found out a lot I wouldn't have known. But, it's all good now and the truth will set you free. Check it out.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Kim,

    We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team can be reached at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Oct. 24, 2018

    We were being charged four different accounts a 39.99 a month. We were able to cancel 2 and get one reduced to 17.00 a month. One we are still being charged for. We are unable to find an account no for it.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Carl,

    We apologize for any confusion you experienced in regards to our billing system and account set up. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Oct. 24, 2018

    I have used several of these type of services, but this is the best by far. No need to use anything else. The information is extremely accurate and very current. I would recommend this to anyone looking for someone or just wanting to check them out.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Joyce,

    We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team can be reached at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Sales & MarketingPriceStaff

    Reviewed Oct. 23, 2018

    Not really happy with the results obtained from searches I have done. They contain a lot of information about people I am not interested in and not enough information on people I am trying to look up. Everything cost extra money and I feel, at least from advertising about Truthfinder, it isn't completely open and correct. Sorry, but think I will be cancelling and looking at one of the other web sites.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Ronald,

    We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Roalf increased rating by 4 stars.
    Refunds & Payouts
    After a positive interaction with TruthFinder, Roalf increased their star rating on Oct. 30, 2018.

    Updated review: Oct. 30, 2018

    The company has responded, and has returned my money today. I want to thank ConsumerAffairs for your help in this matter, and I thank TruthFinder for doing the right thing.
    Sincerely,

    Roalf **

    Original Review: Oct. 23, 2018

    On 10/02/2018 your company charged my debit card $27.78 for service I did not request, so I immediately emailed, and chatted with your representative to get this matter straightened out, and my money returned to my bank card account. As of this day your company has not returned the money you charged to my debit

    card on 10/02/2018. In September, I logged into your website to get information, and I gave your company my debit card info to pay for that information. The amount was $27.78 which you deducted immediately. And then in October you deducted the same amount from my account again. How dare you to take my money without my authorization, just because I gave you my bank information for the purchase in September. RETURN MY MONEY TO MY ACCOUNT...

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Roalf

    We apologize for any confusion you experienced in regards to our billing system. All customers must check a box authorizing TruthFinder to charge their card as described prior to signing up. Our Billing Terms and Terms of Use conspicuously state the customer will be charged a recurring membership until they cancel. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Oct. 19, 2018

    I requested few reports but all were very accurate, complete and useful. The only thing that was hard to deal with was the quality of similar persons, that is not a system´s problem, but a real thing that need to be handled maybe by adding another qualification characteristic, other than age/location.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Daniel,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Oct. 18, 2018

    I love the new Timeline. Suggested Improvements: Selection often does not show 'deceased' even when the timeline does. It would be great to search for a relationship such as when Jones marries Smith. Have an optional middle name, city on the primary search page.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Wayland,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Oct. 17, 2018

    I don't even know how much money I paid for this service, I do know that it was way too much! I never ever got a full or complete report on anybody. I was very disappointed. The information I found out was not important, or I was not able to pull it up.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Karen,

    We’re sorry to hear you weren’t satisfied with our reports. We work really hard to make our reports as thorough as possible, but sometimes we are limited to what our data providers give us. We apologize and will reach out to you privately to resolve this issue.

    Sincerely,

    TruthFinder Support

    Installation & SetupSales & MarketingOnline & AppStaff

    Reviewed Oct. 17, 2018

    I have used other sites for backgrounds and have NEVER seen such a convoluted mess. You don't get email reports or PDFs unless you pay extra. I NEVER RECEIVED A RECEIPT FROM THRUTHFINDER. NOT IN INBOX OR SPAM. I did get my PayPal receipts. Prob 1. PDF report. I just wanted to be able to create a pdf and save so I HAD TO PAY 2.00 to get it. Now how do I get it? I have searched the faqs and there are no instructions And I have read all the screens and cannot find a PDF button. Prob #2. I accidently set someone else as ME not understanding what was asked so when I REMOVED that PERSON AS me, their entire report is GONE. Prob #3 I wanted to email a report to myself and this prompt came up that I have to pay an additional 4.99 so I paid. That was not to email to myself but to SEARCH on an email address.

    Prob 4. When I try to recreate the deleted person, the app finds the wrong person and only views this wrong person. I cannot get it to show multiple finds in Texas. I have to remove state to get more than one which then it is huge. Absolutely HUGE. I don't care that there are multiple people by this name in TX. List them all. Don't just show the first one only. Prob 5. If select a person tied to the one I a viewing I get a 404 errors with a unicorn picture. Don't give the option to view a report if you cannot view it or your program gets lost. INTERNET. I originally set up everything using the www site and yet after the fiasco with the Android app, when I tried login and each time I get an abend message. WHAT A WASTE OF MY TIME AND MONEY. QUALITY TEST YOUR PROGRAMS. A PROGRAM SHOULD NEVER ABEND!

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Jo,

    Thank you for your honest feedback. While we strive to always provide accurate information, there is a chance that individuals with the same name and basic information could match up and show incorrectly on the report. We apologize for any frustrations you may have experienced. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Oct. 16, 2018

    I am satisfied or else I would cancel. Common names are a problem, their records often confuse 2 w/same name. You can edit out some info & the next time you go in the info you edited is back. They always try to upsell to more info or a more $$ subscription. Nowhere are subscription options clearly explained. You learn something is not included when a pop up tries to sell you more. It is impossible to contact a human for help.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Mark,

    We're so glad to hear that our service is helping you find the information you need. We apologize for any confusion you a have experienced in regards to our billing system. We will reach out to you privately to see if we can help further.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Oct. 16, 2018

    To whom-ever asked for this review: Be careful what you wish for. Truthfinder and its ilk of investigative netware are outstanding. Like getting an ** for a head cold. Expensive ways to acquire something that sounds helpful-but a single use may lead to unintended consequences. Probably, like most subscribers I got TF to snoop about an acquaitance. Whatever tidbit I gleaned has been long forgotten & I am paying for my curiosity monthly. Thanks to this request for a review, I’m delighted to say that I am getting a nifty new (used) car & paying for it with cancelled content sites.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi William,

    Thank you for your honest feedback. While we strive to always provide accurate information, there is a chance that individuals with the same name and basic information could match up and show incorrectly on the report. We apologize for any frustrations you may have experienced. Feel free to call us at 1-800-699-8081 for any other questions or concerns.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Oct. 16, 2018

    Any explanation as to why this service has become unreliable escapes logic to me. The phone number search is maybe 25% reliable, and I've had to rely on other sources to find the correct information I need. I'll be canceling my subscription soon.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Scott,

    We’re sorry to hear you have found some inaccuracies in your reports as of late. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Oct. 14, 2018

    Truthfinder has helped me in my real estate business to verify and clarify information given to me. Easy to use. Good content. I recommend it to anyone who is in need of information on a daily business that is reliable and trustworthy.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Oct. 14, 2018

    Not the proper person. Too common a name so I was given access to another person with same name. Person accessed isn't the one being searched, but the current area is close and the wife's name is the same. Don't know what else to do, but need to check under another middle name.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Ed

    We apologize you are having trouble locating the correct report. As you mentioned, if you are searching someone with a common name, it can be difficult to find the person you are searching, but we want to make sure you are completely satisfied with our service. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer Service

    Reviewed Oct. 13, 2018

    I've been a customer w/ Truthfinder for a year and still to this date I am very satisfied with the online service. I have in the past recommend the online services that Truthfinder can provide, along with peace of mind as long as the individual is looking for the right answer into someone's background, especially if the individual is not sure on the person their dating, next door neighbors, or looking into acquaintances backgound and etc...

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Roschelle,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Oct. 10, 2018

    I am not very computer savvy and finding what I need is really easy and complete. This site has helped me to reconnect with long lost friends/love. I think that everyone who wants to find lost love ones or family use this site. Keep up the good work.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Charles,

    That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team can be reached directly at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Oct. 9, 2018

    Tthe best site I have visited. I have been searching for my birth mom and found her... thanks to this site and superb information. Accurate and up to the minute. Thank you Truthfinder. I wish I would have known about you years ago. Life would be much easier now...

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Krishna,

    We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team can be reached at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 6, 2018

    Greetings. Past interface with Truthfinder was difficult at best. Processing was extremely convoluted, slow and inaccurate. Months later on today for whatever, all works exceptionally well, considerably better than other such sites, were delivering/offering exponents more detail. Thus far I am VERY PLEASED with the service!

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Marvin,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Oct. 5, 2018

    I found this site to be honest and gives me much more information than other sites. You don't have hidden charges or overcharge me. You give me much more information than other search sites. I plan to use your services for a long time.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Janis,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Transparency

    Reviewed Oct. 4, 2018

    I use TruthFinder to help find high school classmates for our reunions. I love the information I receive, it is very up to date. I find it to very seldom incorrect. I have found many former classmates on this site. Thank you for your program.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Michelle,

    We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team can be reached at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Oct. 4, 2018

    It's interesting to look up people I have lost touch with over the years and find out where they are. It was also quite interesting to look up my own profile. It could also serve as a way of getting back in touch.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Timothy,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Price

    Reviewed Oct. 3, 2018

    I just wanted to see how much the subscription was. I got no price and just kept going on PayPal. Last screen said "you'll be able to review the cost before the payment is finalized" (or something like that). I didn't know the price until my Paypal was taken out. Deceitful payment flow - how dare them.

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    TruthFinder
    Response from TruthFinder

    Hi Jeff

    We apologize for any confusion you experienced in regards to our billing system. All customers must check a box authorizing TruthFinder to charge their card as described prior to signing up. Our Billing Terms and Terms of Use conspicuously state the customer will be charged a recurring membership until they cancel. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer Service

    Reviewed Oct. 3, 2018

    Truthfinder provides lots of information. On this report, I didn't find email addresses. I was disappointed this time because the email address was what I was looking for. I hope the email address is not included only in the upgraded report.

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    TruthFinder
    Response from TruthFinder

    Hi Lowell,

    Thank you for your positive review and high rating. We really appreciate your feedback. We apologize you were unable to find certain email information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. One of our customer service team members will be contacting you privately to see if they can help you find what you are looking for.

    Sincerely,

    TruthFinder Support

    Contract & Terms

    Reviewed Oct. 2, 2018

    I researched my background initially to see if I’m registered to vote, and I came across this website which somehow automatically compiled my information. Like another user, I was told that I had a criminal background (which I do not) and it also made public my estimated assets and even satellite images of my addresses. I work in a high risk correctional facility and the fact that someone could so easily assess my current address with this website without my permission is beyond scary. One of the agreement boxes even stated “You agree to acknowledge that you will see many embarrassing facts about Emily.” I'm disgusted and appalled, how is this even legal?

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    TruthFinder
    Response from TruthFinder

    Hi Emily,

    We hate to hear you're unhappy with our service. All of the information contained in our reports is part of what is referred to as the "public record." If you would like to have your background report removed from our site, you may request to have it opted out.

    Our information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not supplement or add to the information we obtain. As a courtesy, we provide the option for anyone to opt out of TruthFinder. Once you have opted out, your background report will no longer appear on the TruthFinder site. Your background report will be removed from our databases and our website, but as we did not create these records, they will still be available, albeit from different sources.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Oct. 2, 2018

    Very easy to navigate and such a pleasure to see so much detail! Ariel was difficult to obtain info on until her husband died and Truthfinder was the first source to have all the info with no mistakes on dates, places, etc.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Kathleen,

    That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team can be reached directly at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Transparency

    Reviewed Oct. 1, 2018

    The website gave me most of the information I was looking for. Some reports were not accurate and I reported them. Some were corrected while others weren't. Not all records are current. Items and criminal reports not up to date

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    TruthFinder
    Response from TruthFinder

    Hi Roberta,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer Service

    Reviewed Sept. 30, 2018

    I believe you sell my personal Information. I pay $27.00 + a month for the use of your site. It appears that EVERY TIME I use it... I get swamped with Scam/Fishing/Spam emails. If I find this out to be true and you are the cause... STANDBY!!!

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Bernard,

    We’re sorry for any confusion that you may have experienced with our policies. We do collect personal information such as name, address, and email address. When a customer enters in this information and clicks “Continue”, they agree to our Terms of Use and Privacy Policy.

    All users have the choice to unsubscribe from promotional materials from us or our marketing partners by unsubscribing themselves or contacting us at help@truthfinder.com. We apologize for your frustrating experience. We have removed your email address from our email marketing list. Please allow up to 10 days for the email advertisements to cease.

    Please do not hesitate to contact our customer service department at (800) 699-8081 with any further questions or concerns.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Sept. 30, 2018

    I was looking for an old classmate's address. I found it with Truthfinder and was able to catch up on old times. I had been trying for a few years now without success to find an address. But Truthfinder made it possible. I wasn't interested in the rest of the information, so I don't know how accurate it was, but the address was spot on!

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Diana,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Sept. 30, 2018

    I am supposed to receive SMS alerts for updates but I haven't yet. Other than that everything has been awesome and I'm happy with the service. Truthfinder is the best website I have found so far. My 51 year old boyfriend is cheating on me but will deny it. I need to know the truth. Our baby has a rare genetic disorder and is handicapped but instead of him focusing on his family, he will pick a fight and belittle me then run off. I'm humiliated and heartbroken. His lies just make it worse. I deserve the truth.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Vanessa,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.

    Sincerely,
    Melissa B.

    TruthFinder Member Services

    Verified purchase

    Reviewed Sept. 29, 2018

    It has taken me almost 8 hours to correct my information. There are still some on here that are incorrect. I never lived in New York State at any time. I have only lived in Pa., Md., Tx, W. V., Va. and Fl.

    Thanks for your vote!
    Staff

    Reviewed Sept. 28, 2018

    Truthfinder.com FALSELY posted that I have a criminal record. I absolutely DO NOT have any kind of criminal or arrest record. They removed my information upon request, but how many people have seen this and how many jobs/contracts did I NOT get because of this?! Obviously, they do NOT have accurate information and are still posting it. Their tiny (!) disclaimer that the information cannot be used for employment purposes is ridiculous - who controls that? I am now self-employed - how many people do not end up using my services because of this false and damaging information? Also, as soon as my information got removed from one of these horrible websites, it appeared on another. My guess is that they either sell the information or that MyLife.com/InstantCheckMate.com/PublicDataDigger.com are all connected. Please, somebody NEEDS to stop them from hurting people!

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Angelika,

    We hate to hear you're unhappy with our service. All of the information contained in our reports is part of what is referred to as the "public record." If you would like to have your background report removed from our site, you may request to have it opted out.

    Our information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not supplement or add to the information we obtain. As a courtesy, we provide the option for anyone to opt out of TruthFinder. Once you have opted out, your background report will no longer appear on the TruthFinder site. Your background report will be removed from our databases and our website, but as we did not create these records, they will still be available, albeit from different sources.

    Sincerely,

    TruthFinder Support

    Factual basis uncertain

    Reviewed Sept. 27, 2018

    Researched my own name without telling them that it was myself. Report showed 4 towns I have never lived in and left off 2 that I have. It also indicated a criminal record (which I don't have). It indicated my mother had criminal or traffic records (She does not.) The premise is nice, I guess, but there is a reason that law enforcement uses things like fingerprints and physical descriptions and not just names to research a criminal record. I didn't go all the way with the report so I don't know all the details but just the initial info was enough to convince me of the inaccuracy of the site.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Tammy,

    We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer Service

    Reviewed Sept. 27, 2018

    Not all was accurate. My name don't have a letter A in my middle name it's **. I know 2 people who was arrested for robbery and both have no records on here. Can be dangerous for dating sites. Notice am being secretly charged. Some are accurate with 20 year old phone numbers. Not all phone numbers show up.

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    TruthFinder
    Response from TruthFinder

    Hi Ronald,

    We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Customer Service

    Reviewed Sept. 25, 2018

    Truthfinder looked very promising. However, after waiting over 10 minutes of them "gathering data" and "finding criminal history" they ask you for $27 a month to be able to get any information and would not stop sending emails.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Aaron,

    We apologize for any misunderstandings, but we do not claim to be a free service. TruthFinder compiles hundreds of millions of available public records from several different data sources. But we have to pay to access those sources. We also have to pay our expert developers to turn that data into background reports that are easy for you to read and understand. We provide all of the billing details before a customer chooses to sign up for our services, and these terms can also be reviewed at anytime in our Terms of Use.

    Sincerely,

    TruthFinder Support

    Janelle increased rating by 3 stars.
    After a positive interaction with TruthFinder, Janelle increased their star rating.

    Original Review: Sept. 24, 2018

    I signed up for Truthfinder paying $27.99 per month. A few months back I canceled yet they continued to bill me. I let it go because I continued to use the service. I paid the monthly renewal on 9/16/18. Ten days later I canceled my service through the website. I even received an email confirming I had canceled and would no longer be billed. Within a half an hour, I was billed $27.99 despite that I had canceled and had JUST paid the monthly renewal free ten days prior. I am starting to think this company intentionally fraudulently bills its customers.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Janelle,

    We will reach out to you privately to review your TruthFinder account with you.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 23, 2018

    Easy, quick info available. Found just what I was looking for. Need potential buyer's address for bill of sale, so this was a big time-saver for me all around. Thanks for making it so easy for me; I will certainly return to this site. :)

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Eva,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Customer Service

    Reviewed Sept. 22, 2018

    I joined Truth Finder paid my fee. Then searched my own info. They found it. Since I was also curious about two of my sons and a couple other family members and felt it would be nice. Well they notified me they found them all and how to access the info. They told me I could download the report then in order to open each section of the report I was to pay a little more. It was to cover the hard copy I wanted so $1.29 sounded ok so I paid. The first section downloaded but again they asked for more money to open. I thought my payment didn't go through (it did) and replayed. When it happened again I said oh no. It was time to go pick up my grandchildren so I closed out the site. Tried to cancel online c.

    Got a sorry to see you go and forgot about them. I tried three times online to cancel but no go. I then canceled them via PayPal. Learned needed to contact them as well. That turned into another nightmare. The number from their cancel site was for flagged gift cards. When I was at end of offers the phone went dead. The phone's robot voice had indicated I would be transformed to a helper. My third call got a human who informed me they would transfer to the person that could help me. After three attempts with him saying I would get my cancellation number after I accepted their $100 gift card.

    When he realized I just want canceled. He hung up. I recalled and this time got told wrong number. Long story short I closed my PayPal account and canceled my visa card. I read that some opened their reports but erroneous info, would be happy with that as could get it corrected. Can't do it without knowledge. Never again don't waste your time.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Luella,

    We apologize for your frustrating experience with TruthFinder. We will reach out to you privately to get this issue resolved.

    Sincerely,

    TruthFinder Support

    Punctuality & SpeedStaff

    Reviewed Sept. 21, 2018

    This is quick and easy. Helps in a lot of ways. Family members or friends. I appreciate the help. I'm glad to be a part of it. Very successful. I like it. Everybody I've talked to was helpful. And hope it helps a lot of other people. And you look up anybody you want. They will help right away. Really appreciate it. And hope to continue to be a part of it.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Komega,

    Thank you for the positive review and high rating! We're so happy to hear you find our service quick and easy to use. We appreciate your feedback!

    Sincerely,

    TruthFinder Support

    Verified purchase
    PriceStaff

    Reviewed Sept. 21, 2018

    A great service! Very accurate and informative. I recommend this service to everyone. You can find family members. You can find reports on someone you're dating. It's good to really know a person before marriage. Truthfinder is the most accurate application I've found. It has worked for me many times! It's well worth the money!!

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Edward,

    We appreciate the glowing review! Thank you so much for taking the time to leave your positive feedback. We're so glad to hear you find our service accurate and informative.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer Service

    Reviewed Sept. 20, 2018

    Download PDF link for my report does not work. I called Tech Support and they were unable to fix it. Was told that they would escalate it up to a higher level and they would contact me with the fix within 24-48 hrs. It's now been longer than that and no fix.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Dale,

    We apologize for the technical difficulties downloading your PDF report. We will reach out to you privately to provide further assistance.

    Sincerely,

    TruthFinder Support

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