The Bouqs Company Reviews

I encountered with not having fresh flowers for my recipient and customer service was very helpful and sent a replacement with no extra cost. Very pleasant experience. I will continue ordering in the future. Also, customer service representative listened to my problem and was very polite and fast to reply.

The one time I remember to send flowers on time for my sister she is out of town! I had no idea until I called her to wish her Happy Birthday. Contacted customer service through the Chat feature and they were able to reschedule the order free of charge for when she is home next week. Great customer service and your flowers are always the best quality.

My monthly subscription with The Bouqs has been terrific. I've sent flowers to numerous friends and family around the US. Flowers are always absolutely amazing and unique. In the few instances when I've had an issue [which seems to be related to local delivery personnel and not The Bouqs products or staff] The Bouqs Customer Service representatives are very responsive, friendly helpful and most importantly they really care about Customer Satisfaction! Looking forward to next month's subscription delivery!!

Customer Service was quick to respond to a delayed order that was held up at a Fedex facility within miles of the recipient's home for three days in 90 degree plus heat. The flowers arrived, they were disappointing, but Bouqs was attentive to my displeasure and offered me immediate satisfaction with no questions asked. I will certainly use Bouqs for another year of pleasure via their subscription program!

I accidentally wrote an incorrect number on the address that I was sending flowers to, and because it was already off for delivery, it could not be fixed. So, Mark helped me and set up a new order to be sent in 2 days with no charge to me. This is incredible customer service and I will order from them whenever I need flowers to be sent. Thank you so much Bouqs!

I ordered flowers for a birthday and sent them to the home address. I had forgotten that the recipient was on vacation that week and the flowers were to be delivered tomorrow. A mistake that was 100% my fault. I contacted Bouqs to see if they could reroute to the vacation address but it was too late, the flowers were out for delivery already. I was out $100 and the flowers were going to rot on the vacant front porch. But then Russell A told me to hang on and let me see what they could do. Long story short, they sent the same bouquet, same size, to the new vacation address, for delivery the next day, to make it for the recipient's birthday, with no additional charge! Above and beyond for something that was the mistake of the customer only. I cannot thank them enough for helping me in the scenario I placed myself in. I'm a customer for life after this experience. Thank you Russell A and Bouqs!

I have a delivery that is scheduled for tomorrow, but just learned that the recipient is out of town making funeral arrangements. I reached out to see if I could reschedule, but learned that I am too late. Suzette that assisted me offered a full credit for the items so I may have them re-delivered at a later date. OUTSTANDING customer service. Thank you Bouqs.com for being amazing!

My order was lost in transit and so I reached out to the help chat. I spoke with Iah who was so prompt, kind and helpful. My friend is now receiving her new bouquet next week all thanks to Iah’s help.

Thanks for the customer service in helping me get a free replacement bouquet when it was my error. Totally wowed by that. Much different than my experience with FedEx that ended in tears because they wouldn’t take the replacement address.

I kept changing things on him and he was so patient. In the end, we totally figured it out and I am excited to stay on track with my deliveries! Thanks so much Johnmar. So far I am totally loving using Bouqs and look forward to many more deliveries!

I reached out to your customer service regarding an order I placed months ago. This was because I recently found out about your happiness guarantee. I wasn't expecting the type of response I got - Kent went above and beyond to address my concerns and instilled confidence in ordering flowers from the Bouqs in the future. I truly appreciate this.

Bouqs Customer Service is excellent! The three roses in my subscription arrangement for this month arrived wilted, the rest of the arrangement was lovely. I let them know and they are sending me a replacement. Their customer service agent was very polite and professional. I recommend Bouqs wholeheartedly.

Russel was extremely prompt, friendly and professional. Once he realized that my order was never fulfilled, he immediately issued a full refund without any pushback and offered me a credit for my next order. He was an excellent customer service rep! I wish all companies had customer service like this.

Nicole C. just saved the day! I missed the window to change the recipient for my monthly subscription by 1 day (maybe) and honestly as a teacher this is a luxury I try to afford so that I can stay connected to family & friends while living in another city. I was upset that Bouqs could not change the recipient on this the 7th day before sending and Nicole figured out an efficient and fabulous solution in record time. Thanks to Bouqs and Nicole I am keeping my subscription even during financially tough times. Happy customer here.

I had canceled a subscription in July, but had been charged for it, so I contacted Bouqs in hopes of rectifying this and they helped take care of that for me w/ a refund. Great service from the rep, Suzette.

Bouqs is the best! I had an order in process for my wife but she got called away on a family emergency and wouldn't be home for the whole week after the delivery. Bouqs couldn't stop the original order, but they had a replacement one delivered for the day my wife got home (at no cost)! Bouqs is always so responsive and the flowers are gorgeous every time! Thanks, Bouqs, for making a tough situation a little better for us!

Hi. Goofed my delivery date and through the chat feature Lah C. fixed it up by giving me beautiful options for my delivery date and sent me a link to pay. So easy and so appreciated! I just love buying flowers for people I love at Bouqs! THANK YOU!

In addition to having the most beautiful flowers available online, at reasonable prices, the customer service at The Bouqs is 5 stars. The recipient of this order lives in Florida and with the status of COVID and collecting even in small groups in flux, I had to change the delivery address to my order twice and the date once. Both times the customer service reps were helpful, incredibly friendly and accomplished the task in under 5 minutes. The Bouqs was my go to before, but now I am a customer for life!

Was able to chat with Ailyn from Bouqs about how some flowers I received from the subscription died quicker than they have in the past and meant for it to be purely a comment to pass to the company and maybe quality control. They asked for pictures to evaluate the flowers and figure out why but I didn’t have any, that did not stop them from saying sorry and offering to send new ones right away or a refund! I only meant to just pass a critique and even without the correct information needed I still got new flowers! Thank you!

I added the wrong address for my flowers shipment to my mother who recently had a stroke. I reached out to customer service and they did a one time courtesy credit for the amount I paid and reordered her flowers!!! AMAZING, EFFORTLESS, EFFICIENT customer service. This will forever be my flower delivery company.

I am a loyal and very happy Bouqs customer. I get a monthly shipment of beautiful flowers every month. They are beautiful flowers, no matter what arrangements I choose, I am always very happy. Bouqs quality is so much better than the quality of any of the big commercial florists (1800 flowers, etc). Everyone that comes to our house at the beginning of the month raves about how beautiful the flowers are. I tell everyone I can tell about Bouqs and suggest they visit your website.

Elijah was very helpful in ensuring our needs were being met and we truly appreciate them. We needed an order date changed and although it was not possible, they made efforts to ensure we got the date we needed. We will recommend to others, as Bouqs never disappoints!

I needed an itemized receipt to reimburse my purchase for work. Iah C. was very helpful and transparent and got me what I needed extremely quickly. Would definitely reach out to customer service again with any questions or concerns in the future.

Suzette P. was prompt courteous and very helpful in providing a store credit for the some flowers that did not last as long as expected. She resolved my enquiry quickly and was happy to do so, one of the many reasons I keep using this service. Great customer service and product.

Hi - I was on vacation this past week and didn't get to update the delivery recipient before the order was placed. The new recipient lives a few houses away from the original recipient. I was extremely appreciative of the customer service team who made my subscription count by getting a complimentary bouquet off to the correct recipient. It makes me want to continue using Bouqs and recommend them.

Elijah was a lifesaver in helping me resolve the shipper mistake when they didn’t drop off the package for some reason and my friend was away all day. He was patient and so quick to help! A plus customer service! I will definitely use your company again!

I accidentally selected the wrong shipping date for my subscription flowers. These were to be sent to my sister for her anniversary. With the help of Bryan J., the shipping date on the flowers wasn't able to be changed, however, he offered a bouquet on the house for the mistake. I am so happy that he was able to help!

I contacted customer service today in regards to a bouquet that was delivered. The bouquet was missing the succulent it was supposed to come with. The representative was super helpful in accommodating a replacement bouquet in a timely manner. It was a very easy process and the representative was very helpful and accommodating altogether! Thank you!

When I was placing my order, I was running into an error when entering the address, despite selecting the address from the auto-filledGoogle addresses. Bryan was able to get the address working for me to quickly help me complete my order.

Bryan gave outstanding customer service. My subscription default is to my mother. This week she moved to an assisted living community. I had not changed her address in time for this order. Bryan was able to send her a Bouqs as a complimentary order. Thanks so very much for his great service.

The bouquet I ordered changed without my knowledge. Apparently it was a delivery date issue. I chatted with Elijah and he was able to resolve the issue. The flowers I want will just be delivered a different day. I am not happy that changing the bouquet is your default action. I should be notified that the delivery date won't work for the flowers I want. I should be given the option to change the flowers or change the date. Don't automatically ship different flowers!

Iah assisted me with updating the address on my subscription after the cut-off period, and was able to uncover an issue with my payment method. I'm glad I'm able to access such helpful people via chat. Iah was great to work with!

Wonderful product and wonderful service. I will definitely be using you again. The flowers were beautiful and fresh. The person I sent the flowers to was very happy and impressed. She said everything came through very well and that some of the flowers were wrapped separately to protect them. Thanks again for the wonderful service. I do think your website is difficult to maneuver but the chat definitely helped.

Fantastic customer service. Fast, quick, and reliable. Plus their Bouqs are so gorgeous and absolutely worth the money. Their flowers last so long as long as you follow their care instructions! I recommend Bouqs to all of my friends, family and coworkers!

Thank you so much for being so helpful with the deliveries, and particularly accommodating on the dates on which they are received. Much appreciated! The flowers are lovely! I particularly appreciated the customer service in the chat. Again, thank you!

Suzette P helped me place my order today after the website was buggy and wouldn't let me through the address page. 5 gold stars to Suzette. She was amazing. Her incredible customer service and quick resolution to the website issue has kept me as a repeat customer.

Nurfaiza M. was very helpful, immediately solved my issue, and was friendly along the way. 10/10. Bouqs is a great company and I really love my subscription and picking my flowers each month and sending them to new people on their bdays, or just taking the delivery for myself every now and then :)

They lure you in with a 30% off coupon off your first order only to have barely any inventory that qualifies for the 30% discount. They say that you can order next day and allowed me to place the order for my sister's birthday only to cancel the order. When I spoke to customer service they apologized and sent a different arrangement on them however said they do not deliver on Sundays or Mondays so she would have to get the bouquet late. Since the order was on them I thought it would be worth it, only to find out that they still charged me for the order they canceled. So in the end I had to pay over $100, had to change the bouquet, had a late arrival, and had to talk to customer service agents twice only to hear "My apologies. It's company policy." There are so many flower delivery services. Do not waste your time with this one.

Super helpful in my last minute switch. Very accommodating and got the job done quickly. I didn’t know if it was even possible to make the switch and it was handled very well. My guy that helped me (Bryan I think) was awesome.

The on-line agent was very helpful moving my subscription order to another date. I needed it to arrive earlier then my scheduled date so they worked with me to keep the price the same. The flowers I get form you are always beautiful however the standard size tends to look too flimsy so I have to order the deluxe. Thank you.

It turns out that the delivery address was entered incorrectly when entering the order. The flowers were declined by the recipient at the incorrect address and returned to sender. The customer service rep was incredibly helpful and informed me that they were happy to send a 1-time courtesy order to the correct recipient, even though the mistake was mine. Great service and great company!

Allyn was wonderful in assisting me change my delivery date and made this process very smooth and manageable. Clearly gave me options and explained how the process would work. I was very pleased with how fast and simple this was!

I mistakenly chose the wrong shipping address for the birthday flowers I was sending my best friend. We haven’t been able to see each other for two years so I wanted to send her your flowers, she loves them! So Russel A helped me by reshipping the flowers to the correct address. I’m so grateful and appreciative. Having an immediately resolution from customer service is all I ever ask for and my expectations were beyond met. So thank you to Russel A and The Bouqs for always delivering in more ways than one!

Great customer service with Bryan J. Quick resolution and clear information. Very helpful and was able to refund my account and cancel my order almost immediately which was great. It was very easy to contact and resolve the issue. Thanks!

Bryan J was very helpful with the assistance of a sympathy arrangement that was sent to me by my friends for the passing of my mom. The orchid plant was dead and Bryan generated a replacement order. I have never used Bouqs but will recommend and use in the future.

Best customer service I’ve ever had. I ordered flowers for a friend that were supposed to be delivered on a Friday. By Sunday they had not arrived and no delivery date was scheduled, due to a problem with FedEx. I reached out via chat and within 5 minutes I got a response, profuse and sincere apology, and a complimentary replacement bouquet to be delivered within 48 hours - and they are making sure the original still delivers tomorrow. I feel more than satisfied and will order from them again the future. I know they are a company that cares about their customers.

I realised too late that my subscription order was arriving on a day when I would not be there. I live chatted Johnmar, who immediately cancelled the order and reinstated it for another day. No issues, no extra charges and my issue (created by me!) was resolved on the spot. This isn’t my first great customer service moment with Bouqs. They rock!

I am on vacation and it is very hot out. I did not want the flowers in the heat while they get transported and possibly left outside for a while without us getting to them. I had to cancel an order and Bryan was very helpful and respectful. He was great to work with.

They were very accommodating, I had to change my delivery date but the flowers already shipped and they offered to re-send them on a different day at no cost. How many companies do that these days. Thank you, lifesavers.

I had order flowers to be delivered to my mother, however, the flowers were delivered at the door but may have been stolen by someone so I called customer support and they were quick to send out a replacement order, which made me happy.

I made a change for delivery date for my subscription due to vacation. However the delivery still occurred on the “regular” date. By the time we got home the flowers were dead. When I reached out to customer support via chat, the specialist sympathized with the situation and offered a choice of flower replacement or 100% discount in the next delivery. Thanks so much! I will still be getting my monthly bouquet!

I received a beautiful bouquet for Mother’s Day with unusual flowers, and it arrived on time. Everything was packaged nicely, with protective sleeves for tender stems. There are many choices available through this company.

The flowers I ordered for Mother's Day were never shipped. I waited a week to give this company benefit of the doubt, but nothing happened. The only reason I am giving even one star is because their chat feature was very helpful and I was able to receive a refund easily.

I always order from them. Spent a lot of money there. They sent my mom dead flowers. I called and they said, "Just water them, they’ll be fine." I said, "We did." She said, "Call again tomorrow." Awful service.

I had a issue with my flowers on both looks and quality of flowers but after my explanation to the company, we were able to work out a resolution that satisfies us both.

I have received flowers from Bouqs 4 times, and they have always been absolutely beautiful. The packaging is great... The flowers arrive looking like they were just picked. Their photos accurately represent what you will receive. Any questions have been answered promptly. Couldn't ask for more!!

I had a terrible experience with buying a 3-month subscription as a birthday present for an elderly aunt. On her birthday, Bouqs screwed up and didn't send anything on her day. When I inquired, they apologized and tried to talk me out of replacing the original bouquet with some crappy options that looked nothing like what I ordered. When I expressed dissatisfaction, they agreed to send the original 3-weeks late which I agreed to. Imagine my aggravation when that one didn't show up either. It turned up 13 days late and my aunt threw them away.

1. The flowers I've ordered are due to be delivered more than a month from now, April 12th to be exact (today is March 7). Unfortunately, the recipient has very serious medical condition that prevents that recipient from having flowers, on doctor's orders. And I had to cancel. However, I was told it was impossible. That is absolutely not heard of and not acceptable.

I've had two issues with Bouqs. The first one was my order arrived half dead. The second issue is that my order arrived on the wrong date missing my daughter's birthday. Since I don't see another way to contact them I'm leaving reviews everywhere.

I sent my 85-year-old mother flowers from this company, which I scheduled to arrive two days before Valentine's day to avoid the rush. The flowers arrived a day late and frozen. OK, that kind of thing happens. But, when I tried to rectify the situation, I found that customer service was almost non-existent. You can e-chat with a person about your concerns and you can cancel your "subscription," but they won't "call you tomorrow" as they say they will and they will stick you with the charge for not only the late and frozen flowers, but will also charge you to cancel your "monthly subscription" -- a $35-dollar fee that they will kindly send you in the form of a gift certificate for more frozen flowers. This, my friends, is a scam.

So I ordered flowers a few days in advance (1 day prior to the “last day to get flowers delivered by Valentine's Day”). They were scheduled to be delivered on Feb 13th since the 14th was on Sunday. They didn’t show up... so not too many other options except to run to the grocery store for last minute flowers. They eventually showed up on 15th on Presidents’ Day. I get it, COVID, maybe they show up late; it sucks but hey, so does COVID. The flowers were so hideous though. Half were rotted brown. They looked terrible. But hey, it’s the thought that counts so it’s all good. They offered to refund me $18 for shipping on $80 flowers. I requested they refund the full amount. I was not successful in my quest/request. But long story short, I’ll never use BOUQS again.

I wanted to send flowers to my mom for the anniversary of my dad's death, and ordered the flowers a week early with the delivery date the day before the anniversary. Of course they never arrived on time and now it's several days late and tracking is no help. I thought this place used local florists too but the flowers are coming from 4 states away. Contacted customer service and not helpful. Will stick to reliable big flower delivery corporations next time. So disappointed.

My partner wanted to order some flowers for me for Valentine's Day, so I went online and found a bouquet from Bouqs that I thought looked nice. The pictures on their website (as well as from other customers on social media) and description of this particular bouquet states "Peach, light pink, and cream roses". I specifically selected a bouquet that did not contain red roses. When the bouquet arrived, it was not like the description at all. There were no peach colored roses, but instead bright red ones. It looked like a they sent the wrong item, however when we reached out to customer service to try and resolve the issue, they told us that the best they could do was offer 50% off on our next order. Needless to say we will not be ordering anything from this company again if they can not even resend us the correct bouquet we purchased.

Ordered one of the "plant me" succulent bouquets for two friends who just got engaged. They absolutely loved it and it arrived the day it was expected in perfect condition. The bouquet was fully bloomed within several days and was long lasting. They said it was beautiful. Thanks Bouqs! I am now a subscriber.

My mother and I ordered a 3 month flower subscription for my sister for the holidays. The flowers that were received look nothing like the pictures advertised. The pictures show vibrant bouquets with beautiful, sometimes exotic flowers. the first bouquet wilted so quickly my sister had to contact the company, who shipped her a replacement...but it looked like a bouquet you could pick up at any grocery store for $12-15. The 2nd and third bouquets were fresher but were again full of very common grocery store flowers that should have come in way below the price point of $35 for a bouquet. I won't be using this company in the future.

Great selections, easy to order, always arrives on time, always fresh, always beautiful and long-lasting. Whether ordering for myself, or for a friend or family member, Bouqs always puts a smile on my face - and theirs! Thank you, Bouqs!

I ordered a subscription for my Mother who has aggressive Parkinson's. She LOVES every Bouq she gets and they stay fresh FOREVER - they often are still there by the next arrival. My mother came from poverty and won't spend $ to buy herself fresh flowers in her home - and so this is a way for me to give her some happiness - and your flowers always put a HUGE smile on her face!!

The flowers are always so lovely and fresh! I really love supporting local growers. It's also fun to pick which grower and from what region. I was given these flowers years ago from a friend and now it's the only company I use.

I have been completely satisfied, and sometimes surprised, by the quality of your flowers. They arrive fresh and often surpass even my idea of how long a bouquet should last. Love the surprise flowers. I’m talking about the flowers that I had never seen before and thoroughly enjoy. Thank you so much

I have received and given flowers. These bouquets are so fragrant, fresh and a beautiful variety. They arrive on time, last a long time. Make a real statement not like usual standard arrangements. Doesn't matter whether they are being sent to East or West coast, they arrive as if they were just picked. Great variety of flowers and colors.

Decided to do a monthly subscription for my mom and stepdad for Christmas. She is above 75 and we don't get to see her as regularly as we have before COVID. This has brought a ton of joy to her in our physical absence. She raves about it every month on social media, too! I have recommended this to several friends for their parents! Definitely felts like we won Christmas this year!

Received fresh flowers quickly and as requested. They were well packaged to avoid damage and lasted a long time. The arrangement was unique. The company also sends follow up emails asking for feedback in case anything wasn't as expected. Highly recommend.

I’m very happy and look forward to receiving my flowers! I receive my flowers always in excellent condition. It shows the care Bouqs and their farmers and workers put in mailing these beautiful flowers to customers, and members.

Always fresh and well designed. Modern, seasonal, and always brighten my day or my recipients (yes, I send myself flowers!). Competitive prices, deliveries never delayed or misdirected, I love Bouqs and hope they continue to thrive as a business. I won't even consider using your competitors anymore (1800who?)

The flowers always come wrapped carefully and are super fresh. The selection is outstanding. They have unusual bouquets that are stunning. They are my favorite company to order from especially if I have a picky person. They are always thrilled when the flowers arrive!

I use this service as a convenient way to send flowers for mostly birthdays, but I also use them for my personal home decor if there aren’t any birthdays for the month. Everyone has been so happy with their bouquets and I feel like pricing is fair for the freshest flowers. Delivery is a little high I feel, but the product is worth it.

My subscription was delayed. The Tracker was helpful and showed delay, but when I looked at order info online at Bouqs, it said delivered, rather than delayed. I reached out to customer service and received a prompt, helpful, professional, cheerful reply. It was a model of good communication and customer relationship building.

The bouquet I ordered for my daughter was as beautiful as pictured. I had the tracking notification of its transit from South America to its delivery in CA. And, it was delivered exactly on the date selected. Bouqs does an excellent job of packing so no damage is incurred in transit. And the bouquet will fully open as advised: a few days post delivery. The arrangement will last much longer that way. I have previously used Bouqs and will continue to do so.

This bouquet subscription has made it easier for my elderly mother in law during the pandemic. We have not been able to see her due to health issues but a delivery of flowers brighten her day. When she receives her flowers she sits and writes a thank you note and describes how beautiful and vibrant they are. They make her feel loved.

I wish I can post a photo on here of what I received for $114 USD. This company should be embarrassed. What they’re doing to people is not ok. I received about 8 peony flowers. Dried out, petals falling, the works. I felt so robbed. Save your money.

The tulips arrived in wonderful condition, in final bud ready to last days and days. The white tulips were perfect for the holiday season - perfect for any purpose. These were a gift and the recipient set photos which confirmed the tulips were perfect.

Their website is great, very user friendly. Price wise, I feel I’m getting a good deal for my money. I know the flowers that I order will always be of the best quality, they arrive on time, and are always beautiful. I highly recommend!

Arrived on time. Two dozen red roses. ALL of them opened. They were for a special anniversary. They looked beautiful. My wife and I enjoyed them for ten days, with just a little bit of ongoing care. Would definitely order from you again.

I like sending Bouqs bouquets to my friends and family because the quality and aesthetic is very high. These arrangements don't look generic or grocery-store made. I also think the pricing is a bit high per bouquet, but the trade off seems to be worth it!

Accuracy w/ logistics -- we have supported Bouqs long before they expanded. I do hope they pay employees who have also been loyal to the early days of Bouqs their fair share. Would hate to learn this company goes corporate and forgets the early supporters -- customers and employees :)

I recently moved to NC and was disappointed that I can't get stargazer lilies anywhere. Since I always use Bouqs I decided to start a subscription..twice a month. I explained to the woman I spoke to upon ordering that I am ordering because of the stargazer lilies. When I got this month's bouquet I noticed they were just pink lilies. When I read the NEW description of good karma they had switched to pink lilies. I was extremely disappointed I was not notified in advance...but even more disappointed that stargazers are no longer a part of the subscription..despite the fact they are available under another pseudonym. I have been a loyal patron since you opened and have sent you many many new customers. Love your company...but am saddened by this action.

I love your floral arrangements! I am grateful that there is a sustainable floral company that brings bountiful loveliness from all over the world. I had one experience in the past which was not particularly great but it was quickly resolved and I really appreciate how you handle your customer service issues.

I have used Bouqs a number of times to send flowers as gifts. I have always heard from recipients that the flowers were nothing less than wonderful, arrived nicely packed and lasted for many days. The whole process of review of available products and ordering is efficient and easy.

This is the 2nd time ordering as a gift. Both recipients were VERY happy with their flowers. They arrived packed very well & still fresh. I will be ordering again and have already highly recommended The Bouqs to others. The Groupon discount was a game winner. Great way to promote such a great business.

I love being able to surprise my wife for just because moments, absolutely beautiful and last longer than grocery store flowers, simply the easiest and best way to show a little love for the love of my life. Best choice for simple gesture of love and kindness.

Have had a great experience with Bouqs -- great quality flowers that last for weeks!! Signed up for the subscription and it has been a great way to gift friends and family for all occasions. Lots of great options. Would highly recommend!

In ordering a holiday gift bouq for family members, we found the order was not received as depicted on their website in any way (although beautiful, it looked like another arrangement website picture). After sending photo, (not telling our recipients it was wrong) the company PROMPTLY credited my acct. I ordered another different arrangement for another family member. It was gorgeous and as expected! I am very happy with their service and the beautiful fresh flowers they provide! I recommend them to all!

I wasn't very happy with the last bouquet I received. It didn't even last a week. Some of the flowers were already dead when we received them. That has happened a couple times since I started doing the monthly delivery. I cancelled that because my mom or I were upset not being able to enjoy the flowers.

Recipients have expressed how beautiful the bouquets are. I have received gifts from Bouqs. I agree with my friends. Quality and quantity of florets are excellent and plentiful. Service and delivery has been great. I will continue to use The Bouqs Company. I have.

I ordered the Brenda Bloom, which comes in one size of 40 stems. I was charged $59, plus tax and handling for a total of $75.97. I was told your site’s coupon code was not applicable for this, but I wanted to support the cause. I got a withered 20 stem bouquet. It looks like it’s been through a war. Really angry and disappointed.

The bouquet I order on Dec 17th arrived before Christmas just as requested and the recipient loved it. It was especially nice in that some of the bouquet was not fully bloomed which allow more time to enjoy it. I would recommend Bouqs.

I highly recommend The Bouqs Co. I have ordered a few times when I had the need, and every time the order was amazing. Always fresh and exactly as pictured. Well packaged for a safe delivery. I like the various discount codes that come in emails and they help me get more for my money and make my family have bigger smiles which is what I enjoy most.

I’ve ordered 3 times plus a recurring 3 month order. Mostly I’m pleased with customer service as first order flowers were broken and wilted received a credit towards my next order. The recurring were nice kind of looked as if I bought flowers and gave them to my dad stepmom and sister. The last order I wasn’t pleased with was supposed to be tropical and other than one jasmine no tropical flowers only sticks leaves and sponges. Pretty but not as represented in the picture and ordered during a Thanksgiving bonus for twice the blooms but really looked like the small one.

We purchased for a relative at **. They report the flowers were beautiful but lasted only a day and a half and then had to be thrown out. We expected longer life of the cut flowers as our relative was recuperating at home after surgery. Prior Bouqs orders have been very good.

Absolutely the best flower company I have ever dealt with. 5 stars! Quality of flowers are amazing, great customer service! Will definitely use Bouqs again! Flowers arrived on time and gorgeous. Would recommend for anyone. I have used other companies in the past but will never use another company again.

I have been ordering Bouqs for at least two years now--for friends and for myself. Each time I sent to a friend, that friend would order too, they were so pleased. The variety of flowers is phenomenal and I love that we arrange them--they don't come in some static display. I can even ask for "no vase," a smart option. Finally the staff is very responsive on the rare occasion of a delivery problem, the Company has been stellar.

The flowers are always fresh, last much longer than store bought flowers or those from other services, and smell incredible. When I have had issues, customer service is always courteous, prompt, and professional. I will be using Bouqs for the foreseeable future.

I received my first bouquet in December and they were beautiful seasonal flowers. The flowers were fresh and the instructions to keep them fresh were clear and helpful. It has been two weeks and there are still flowers that look healthy. I have had to throw some away, but I am impressed with the beauty and longevity of the arrangement. Hope the next are just as wonderful.

These flowers are always fresh & last a long time. My wife is always pleased when she receives them. Plus, the price makes it easier to surprise her regularly, making me look like a wonderful husband! I will continue to purchase from The Bouqs Company.

It was excellent my roses lasted 9 full days. Thank you. I love their quality and accurate shipping times. Highly recommend them. There is not much to be said except they are well packed also. Arriving in pristine condition. I don’t have images but I wish I did.

If I ever send out flowers to a loved one Bouqs is the company I go to. The flowers are absolutely beautiful and always arrive as pictured. Sometimes I get a little card mentioning where the flowers are from which is really interesting to see where my bouqs came from. I highly recommend this company!

I contacted you needing help when a bouquet wasn't amazing and you more than made good on it. Thanks. Amazing. Service was lovely and the bouquets that I sent to a friend was appreciated. It was lovely. It is so lovely and lasted for a long time.

I have used The Bouqs a number of times for my flower needs. Their flowers are not only beautiful but extremely fresh and according to everyone who has been the recipient they last much longer than anyone expects. They always arrive in perfect condition.

This most recent order was placed for a friend whose husband passed away right before the holidays. I was very pleased with the flowers my friend received and have been told they lasted for a long time. There was an issue with FedEx delivering on time, and when I reached out to Bouqs, they were great! Sent a 2nd arrangement right away and, so my friend got double the flowers and it really did help brighten her day. So thank you Bouqs, keep doing what you’re doing. It’s clear that customers and quality are your top priority.

Usually they are great, but the flowers were dead this time when I got them. I’ve never had this problem before. Usually the flowers last a couple of weeks. This time they were mostly dead upon arrival. Hopefully something can be done about this.

Bouqs always delivers beautiful and unique flowers on time and in very good health. I have used them several times to always rave reviews from the recipient. It is important channel to work more directly with farmers who also share goals of sustainability.

I have a subscription as well as ordering individual items. Great site. The flowers are always fresh looking and last a long time! Great company with easy ordering as well as an app that works well. I highly recommend this company and their flowers!

I look forward every month for the flowers to arrive - they come packaged well but the best part is they last a very long time if you follow the instructions. The flowers I received in December lasted well over three weeks. Great customer service.

For my mother in law. I was present when they arrived. Packaging is nice. Flowers for the most part were beautiful And most of them opened. I typically get good feedback from those I send flowers to from Bouqs. I never order the vase so that the recipient can arrange the flowers. Sometimes that means more than one arrangement which I love!

I've been very pleased with the service and quality at Bouqs, especially since 1-800-FLOWERS had disappointed me several times. Bouqs delivered what I ordered on time, in good condition, with no complaints, whereas I'm still waiting for 1-800-FLOWERS to respond to my complaints about their service. Bouqs flowers are beautiful and well-arranged. I will use them again.

Love Bouqs! They make it so easy to send the freshest, best flowers! Good prices, good sales, and shipment is always top-notch - well-packaged. Great selection of flowers and plants. Love how you can avoid sending a vase - my Mom has lots of vases and doesn't need any more. Website is easy to navigate. Very pleased with the service.

I had a delivery problem for a subscription, which was fixed so promptly I could hardly close out the initial request message. Very impressive. I would happily recommend this company, for the floral choices and the use of local florists.

I’ve ordered from y’all 2xs so far and both times were easy, seamless AND the recipient LOVED the quality of tulips; she said they were the best she’d ever seen... And she adores and knows flowers. Thank you! I will definitely continue to order from and recommend Bouqs!

Whenever I receive a bouquet...I know it's going to last me about a week and a half, at minimum! I LOVE having fresh floral in my home, without the guess work on how to take care of it and arrange it!

I have sent flowers every month through Bouqs subscription program and each arrangement has been more beautiful than the last. The recipients have sent me many compliments about how long they lasted and I think the price has been reasonable. I was not sure if I'd be happy, but especially now when things are so uncertain, I'm glad this has been a huge success and brought so much happiness to so many.

We made the unpopular decision to shelter in place this Thanksgiving and I thought nothing was going to get us out of the hot seat for turning down my parents' invitation. Bouqs to the rescue! Not only was the arrangement beautiful, fresh and delivered right on time, it perfectly graced my parents' Thanksgiving table and smoothed things over with my Mom. Well...mostly.

They were beautiful! The roses came perfectly closed, and opened over about 3 days and were so gorgeous. They lasted for probably 10 days. They came exactly when they were ordered. Beautiful white roses with a little accent of red berries. Ordered them for my relatives after I got mine.

The Bouqs has the best bouquets period. Their bouquets have the prettiest combinations of any florist. The Bouqs Bouquets last longer than other florists because the flowers arrive directly from the grower, no additional day at a florist shop or site. They are, however, the most expensive. That is why I have a monthly subscription which gives me a discount and free shipping. I decline the additional expense of a vase as I own vases that I use over and over.

I was just going to let it go, but given you asked for feedback, I will give it. When your flowers are fresh they are beautiful, but your flowers are not consistently beautiful. One time they are lovely, next time they aren’t. This past delivery, the box end was open and crushed when my delivery arrived. The flowers were secure still but debris was in with the box. There were very few red roses in a double bouquet, the little white flowers were limp and never responded to water, so after a day or so, I just tossed them. Some of the flowers just never opened and there was browning on the leaves. Just all in all the flowers lasted only a few days and were just disappointing. I have been buying from you for years now and I like to work with smaller companies and support their efforts, but I don’t know what I will do going forward. I hope you can correct these issues because as I said, when your delivery goes well, your flowers are exquisite.

I’ve been ordering monthly flowers to my dad through your monthly program. Flowers always look Amazing and still in bud form. I think it would be nice to have a card that describes what the flowers are, so that the recipient knows what flowers they are looking at. I have no complaints about the flowers at all, stunning!!!

I was very disappointed in the flowers received. They didn't as smell as fresh as I have got before. My previous purchases made my house smell so lovely, from the minute I walked in the door. They flowers were taken out of the box and prepared as directions stated. The flowers didn't even last a week. I'm very disappointed in the flowers, they were meant to last longer than a week. My previous purchases were much better quality and freshness. I raved about my previous purchases, this wasn't even worth a mention. Disappointed in Dallas, Texas.

Beautiful flowers that have consistently arrived fresh and in beautiful presentation. Prices are reasonable for the value that this is. I got turned on to them because my husband bought me flowers through Bouqs and now I use them for sending flowers as well. Super happy customer here!

Varied winter greens on a grapevine base make for an unusual and attractive wreath during this past holiday season. The greens are still fresh and the wreath will hang on the door through the winter months as there is nothing that screams "Christmas." Truly an all WINTER wreath.

I was happy overall with the three orders I placed: one to Reno, one to Houston, TX, and the third to Las Vegas, NV. I recognize that it was fall, and fresh flowers are harder to come by. However, the bouquets seemed a bit skimpy and did not last as long as I would have hoped.

Very pleased with the bouquet I ordered, the delivery status, and the quick response from the chat session to a question I had with my order. I was told the bouquet was beautiful with abundant blooms. Will definitely order again!

I tried to add my $10 loyalty. Did not take on order..even though it took it. Your Process is not working. Please correct and credit my account. I look forward to a reply and correction. Enjoy your flowers. Hate your order process.

Mom, really, loves the monthly flowers, but, has informed me that, upon delivery, they last, only, 3-4 days & that the sunflowers in a recent bouquet she received never opened fully. She was disappointed. I hope this can be rectified.

Flowers looked brown on edges when they arrived. The lilies never bloomed and remained brown and unopened. I was hoping these would be our dinner Christmas flowers. Very disappointed. I can’t help but wonder if they were left outside or not shipped in a proper way. Every other shipment has been perfect.

Hello! I sent a large bouquet of flowers to my friend’s wife that’s battling cancer. They were so happy with the arrangement. When they sent a photo of the flowers I could see, based on how the flowers were packaged, these were top quality. My friend told me the flowers lasted for over a week! I’m very pleased and so were they! Thank you, keep up the good work!

Sent two Bouqs recently to friends both a housewarming gifts! They both loved them. Your bouquets are gorgeous and get better by the day. My friend kept sending updated photos-they were her Thanksgiving Day centerpiece for her first holiday in her new home!

From ease of website navigation to seamless ordering to delivery when promised, Bouqs never disappoints. The quality of product is second to none. I highly recommend Bouqs for anyone wishing to give flowers. I've purchased flowers from Bouqs many times in the last few years and my experience has always been excellent and beyond.

I placed orders through the company many times. One time, the recipient was accidentally returned the package back to the company (shipping label was covering half of the name). I got the issue resolved within the same day: new order sent out and delivered.

I found out about Bouqs by chance and started ordering flowers from them approx 2 years ago. I have sent numerous bouquets and all were beautiful, arrangements were gigantic and flowers were just stunning. I had one issue with peonies that arrived dead, due to freeze and upon contacting customer service I selected a new replacement bouquet which was sent out to my Aunt immediately and the new bouquet was just gorgeous. No charge. No hassle. They are a great company!

I LOVE BOUQS! I send flowers to all of my family and friends when I can and the customer service is outstanding - I was particularly surprised and delighted that holiday options were available like wreaths & garlands.... VERY happy customer.

My daughter turned 25 and I sent her a bouquet that I chose specifically for her and they arrived on time and were beautiful, fresh, and lasted for weeks. I am totally satisfied by any and all flowers sent or received from Bouqs!

I've sent flowers from Bouqs twice and both times the flowers were extraordinary! They were fresh, beautiful and unique. Different types of flowers were included bringing the arrangements above average! Delivery was flawless and the prices were good. I will use Bouqs again one day soon and I will refer others as well!

I sent 2 emails re: a double order because Bouqs sent a reminder for an order I had already placed. Thinking it didn’t go through I placed a 2nd order. Then received notice the 1st one shipped. I then couldn’t cancel the duplicate order & ended up with 2 orders going to the same person for the same occasion a day apart. All a result of a duplicate order based on a reminder from Bouqs.

Every bouq is vibrant and beautiful. The flowers are always fresh and long lasting. We enjoy their beauty for at least a week and a half every time we receive our order. I look forward to seeing the arrangements on my doorstep.

If I didn’t love the person I am sending these to, I would not pay the price. Your flowers are smaller relative to what I could buy in the store, but your shipping makes it easy for me to send them from afar.

I ordered a bouquet for my sister's 50th birthday as a surprise. She was amazed and thrilled by how beautiful and fresh the flowers were. She went on and on about how they were the most amazing flowers she had ever been given. Flowers fade after a while, but the impression the bouquet left on her lasts forever as a very special memory!

I signed up for subscription delivery of every two weeks, 10 days after I received the 1st delivery of flowers, (medium size is more on the small size). The issue is after two weeks I did not get the 2nd delivery. I have emailed with customer service twice, each time they said they have taken care of the issue. Maybe so but now it will be over a month since the last delivery before the 2nd delivery will come. Customer service is poor at best, cannot call Bouqs and it takes over 24 hours to receive a email back from Bouqs if you're looking to get a reply. Sad to say I am signing up with another Company and canceling my subscription with Bouqs.

I was excited to use this company to deliver flowers for my mother's 75th birthday. It is hard to celebrate with a pandemic but this is a simple way to make her smile. The reviews had been good for others but my experience was the opposite. I ordered the flowers but then realized I did not write the gift card message. When I asked to change it, the customer service rep said everything would be changed. Great! Later I received notice that they could not change the gift card message but by the time I got the message the delivery date was also changed. I have had to reach out to customer support on multiple occasions and they still were unable to fix the issue. I never had another flower company tell me that they could not make a simple fix on an order. I recommend using your local flower delivery company. They care about customer service.

My children have sent me flowers from the Bouqs several times and done a subscription gift. Earlier this year I received flowers and several stems were broken. The company offered my son, who purchased the gift a discount on another order. Today when I received the flowers that are part of a 12 month subscription, 3 of the four snapdragon stems were broken and one of the fern stems. I reported this to the company (with photos) and their response was "oh so sorry". They offered me a 50% discount on my next purchase. I indicated that was a meaningless offer since I wouldn't buy a defective product based on my last two deliveries from them. I asked them to provide the gift purchaser with the benefit because I would not be their customer. My children spent a lot of money on this gift knowing I love flowers. I was heartbroken that this happened. I suggest you buy from your local florists and avoid the Bouqs Company.

I tried a subscription to Bouqs to send my wife flowers at work. The bouquet quality was OK but they shipped from across the country, 7-9 days in transit, and never arrived by the promised date, so the flowers were far from fresh. Support a local florist instead.

This was a gift we sent to a very good friends in another state. Needless to say it bought much needed cheer in these difficult times of not being able to see these dear friends in person. The flowers chosen and so beautifully presented in their box and wrappings. Was such a lovely extension to an already lovely gift.