The Bouqs Company Reviews

While I wanted to love this company, two deliveries received were of poor quality. While the company offers a credit, I find this useless for my birthday recipients. Yesterday my best friend received two dozen roses from me and the order was incorrect. They sent a totally different color. And unfortunately the roses were drooping within 20 hrs. I also sent my mom roses in December. They lasted 2-3 days. I can’t rely on this company. I’m switching back to ProFlowers. Sorry Bouqs, I can’t afford to waste so much money. I used the credit to order a tropical arrangement for myself just to be done with this bad experience. I am too embarrassed to send to anyone else due to two separate bad deliveries. Unfortunately you were unwilling to overnight a replacement for my best friends birthday so I ordered her fresh flowers to be overnighted by a different company. I find Bouqs to be unreliable and uncaring. Worst online delivery experience ever!

My wife loves receiving flowers, so I figured - why not get a subscription? The bouquets that arrive every month are beautiful and are well-varied, with a good long life cycle as well if they are cared for. My wife is happy with them, which is all that really matters. There was only one occasion in the year and a half that I have been subscribing where we had a few damaged flowers, but Bouqs was quick to respond when we mentioned it. Highly recommended!

I'm gonna keep this short and sweet. My daughter wanted to send her mother flowers for her birthday. She selected the bouquet with the plantable succulents specifically for that. We ordered them 9 days in advance. Mom's birthday comes during covid pandemic, no flowers. I patiently wait for five days because covid blah blah blah.

I have sent three bouquets as gifts and also have a subscription whereby I receive monthly bouquets for my home. I have been extremely satisfied with the quality and the customer service. One time I received a bouquet that had a short life and lacked luster. I called Bouqs and told them I was less than satisfied and they immediately issued me a credit for that purchase that I could use toward a future purchase. The one thing I would like to see change is for Bouqs to accept PayPal for subscriptions and also allow subscription holders an incentive such as free shipping if we purchase additional bouquets outside of our subscription.

I have ordered with Bouqs several times. I have always been extremely happy with the selection and website. The flowers are top quality and always delivered in a timely manner. Most of my orders are for family and they have always commented on how beautiful they are.

My purchase came on time. The variety of flowers for selection are numerous. The flowers came fresh and beautiful. I love that you get reminders of when your order is being processed and the expected arrival date. Great company! I will definitely use them again for my next floral needs.

I was a little worried about the delivery as my receiver lives in Northern Michigan and needless to say the flowers arrived fresh and beautiful. Is there a subscription to where you can send flowers to different people each month? It’s such a good feeling making someone’s day with fresh affordable flowers.

I have ordered several times from Bouqs for my family and the quality of flowers received has been impeccable. The recipients were all very pleased. One even decided to get them monthly. I like the fact that they come from small florists.

I always know I can rely on this service for beautiful flowers delivered on time. Definitely recommend them!!! I use Bouqs for every holiday and get well present. And my friends, family, and clients are always happy to receive a gift from Bouqs.

I have used your subscription service for 2 years now to send flowers to my 95 yr young Mom. Her full time caregiver says her eyes light up when she sees the box and always shares a photo of the moment. I also occasionally splurge on some for myself, the last time early tulips. For some reason I tripled my order, the day they arrived a good friend received some bad news. The tears and smile I received when I gifted some to her were awesome. She was amazed at how beautiful the parrot tulips were and how long they lasted! Think you have a new customer.

I got an every-2-months Bouqs subscription for my mom, and she loves it. The pictures she sends of them each month are gorgeous, and she thinks each one’s even better than the last. Beautiful assortments and they last for weeks!

I’ve been have flowers delivered for over a year now. Very happy with the product and its quality. They also give directions on care based on the flowers. My wife loves the great flowers in the house especially during the winter.

Great service, high quality flowers that really last compared to other shipped arrangements. Customer service is highly responsive and worked with us on a minor issue where our delivery was sent to the wrong house. We were issued a replacement order right away and a discount for the trouble. Highly recommend.

I have sent flowers to friends and family and they were given rave reviews. I signed up for the monthly delivery and am thrilled with the range and quality of flowers I am getting. At this time, and in our current siege circumstances, my Bouq order provides a lift for my psyche and my soul.

I love my Bouqs subscription. The flowers are interesting and always so fresh. I always get comments on how long they last. They brighten my days and the app is also very good and easy to use. I buy them a lot for friends and family and love it.

This is my second month of the subscriptions and the flowers are 2 weeks old and still going strong. They smell awesome and they brighten up any room they are in. I will continue to have them delivered as they are beautiful.

Full, beautiful bouquets! Long lasting blooms! I treat myself to fresh flowers every month because they bring me pure, simple joy. The grand bouquet is large enough to split among three vases so I have flowers in 3 rooms. This is a luxury that is worth the indulgence.

I purchased the subscription as a gift over a year ago. The quality of the flowers is always great. I enjoy being able to select what is sent and the flexibility of changing the actual delivery date if necessary. With every Bouq that's delivered I am told "This is the best gift ever."

The flowers I order from Bouqs are the best. I had one bouquet sent to my mother that didn’t meet expectations but was given a credit to compensate me. I have a monthly bouquet sent to my mother who loves them, the roses actually smell like roses and the arrangements aren’t like a standard bouquet. I would give this company a whole sheet of gold stars for their awesomeness.

My mother in law loves fresh flowers. The monthly delivery is perfect for her. She loves the variety of blooms. They bring her joy and happiness. Delivery is always on time and she's never had an issue. Will continue this service as long as it is offered.

With Bouq, the ordering process is very easy. Picking out the flowers the pictures are vividly clear on what you would get. When the bouquet arrived oh, it looked like the photo. The packaging was very nice and seems a lot more elegant for the price. There is a variety of greenery as well as flowers. Placing the bouquet in any vase is simple compared to other places I have ordered from because with the variety that comes with it no matter what your placement it ends up looking nice. I'm glad that I found this company.

I ordered flowers to be delivered to a friend that was having surgery and had an upcoming birthday. The flowers were beautiful upon receipt but died 2 days later, even though she was diligently changing the water and following the directions. The only way to contact The Bouqs is to contact them online - very frustrating. I complained online to the company, sending photos of said dead flowers and received a credit to reorder flowers. I went to reorder flowers and the code wasn't recognized or valid - shocking I know. Shalegh **.

The last time I used Bouqs the delivery was several days late which made it seem like I had forgotten my mother's birthday. More recently I received multiple notifications that I had flowers being delivered which I did not make. The company said they'd take care of it in 3 to 5 days only for me to receive another notification of a purchase. This was the only fraudulent charge on my card. It meant that I had to cancel my credit card causing lots of interruptions to other payments. It even caused another payment to not go through. I do not recommend this company. They clearly have poor reliability and security.

For starters, $70 for an orchid is OUTRAGEOUS but I figured I’d give them a chance. It’s beautiful and supposed to come with this lovely purple pot. Plant arrive and it’s in the ugly red plastic pot, nowhere near what I was promised. I reached out and they couldn’t send the pot but they’d refund the amount of the pot? Well, not acceptable. I paid the $70 for the completed plant and pot combo. So I requested a full refund which they won’t do and now I just want to exchange it because, call me crazy, I really just want the orchid that I paid an unnecessary amount of money for. I’ll say for a company just starting off, you should be handling these first time buyer orders with the best solutions or I can guarantee I run this name in the dirt of the DC/NoVa area because it’s just sad that they handle things this way.

I have been sending Bouqs flowers to loved ones for years and I have been truly happy with the results. Never have I heard one person dissatisfied with the freshness or beauty of the bouquet that they received. Trust me, they would tell me if they were not pleased.

Daughter-in-Law dis-satisfied with arrangement received for birthday 12/31/2019. Reluctant to complain, flowers were not as fresh as they should have been and lasted only a few days. When I told her the amount spent she was shocked and more disappointed. I cannot continue as a customer under the circumstances...

I've ordered and received several flowers and/or plants over the last few years! I have NEVER ONCE been disappointed. In fact The Bouqs regularly exceeds my expectations!!!! Their Roses in particularly not only are they beautiful & fragrant they last MUCH longer than any I've purchased ever. I like the fact now that there are also the choices of succulents and other US farms I can choose from for when I need those quick deliveries!!

I am happy with my experience with The Bouq's subscription. My wife loves flowers, and I am horrible about remembering to bring her flowers. Having this subscription delivered to her every other week has vastly helped me out, and gives her great enjoyment!

Orders ship fast, arrive in great condition, bloom beautifully, and last seem to last for days and days. I’ve ordered from Bouqs many times over the years and refuse to order from anywhere else. My wife is always amazed with the arrangements. Happy wife, happy life!

Love Bouqs. Always unique and beautiful bouquets to choose from and I’ve never had a problem with a delivery making it on time or had an option out of stock. I would highly recommend them to anyone who needs to send flowers to a loved one.

The flowers I bought from them arrived at night. I paid about 3 weeks in advance for them to be brought to my girlfriend in the morning but it arrived at 6 p.m instead. This was a a waste of money. I will not use this company again.

Flowers died within 3-4 days. Some didn’t even open yet before they died. I have bought flowers for $10 from the local grocery store that lasted twice as long. Although the the flowers were beautiful and packed well they just weren’t worth the money spent.

This was my first experience using Bouqs. I had a special through Tmobile Tuesday. The flowers were delivered on time and were absolutely beautiful. There were many new buds and they are still blooming 3 weeks later. My friend who received them was soooo happy by the packaging and the flowers. She still has them on her desk at work. I would definitely use this company again.

This was the first time I have ordered flowers from this company. Easy to order with great selection. Delivered on time and looked great! Just what I wanted on time with updates via email as the flowers were a gift in a different state. This is an experience I will repeat in the future as needed.

This is a first! I the the roses for Valentine's day and two weeks later I received a picture of them two weeks later looking as beautiful as when they arrived (2/14). Are these bionic roses or what? I am usually grateful if roses last a week. My recipient gushes about them to everyone. Thanks for make both of our days.

One week before Valentine’s Day decide to place the order of 2 dozen roses for my wife. I went online and used this company called The Bouqs. I’ve order online before, never having an issue placing an order. Two days before Valentine's Day I had a feeling I had not received a confirmation on my order. I went back to my emails, and sure enough there was no confirmation. I know for sure the order was placed, and at this point I thought I was still ok to call the company to resolve. So I called their customer service Dept at Bouqs, and was told how sorry they were that the order didn’t go through, but there was nothing that could be done. “We don’t take orders over the phone”. I explained that they are just resolving a problem that occurred when my order was placed. Look, I understand that it’s a tech issue, but aren’t you going to “Try” to help your customers.

Ordered flowers for Valentine's day - flowers were never received until the 3 days after. Flowers were dead, and no customer service response ever given. Ruined my wife's Valentine's day. Avoid at all costs.

Flowers were gorgeous, bouquet was very full and plentiful. The delivery prompt, ordering easy. The recipient was very pleased. I had never ordered for delivery through the mail before, and it was delivered to Florida, but it was great. Highly recommend.

This company is intent on taking advantage of customers, and they have no desire to satisfy unhappy customers. I signed up for a subscription after reading through several of their policies, which included their cancellation policy: “You can cancel anytime, for any reason, with just a few clicks. We hope you’ll stay, but we don’t make it hard to leave.” A complete and utter lie. I also read that you can cancel your subscription after your first order, which was fine by me. After my first order was delivered, I attempted to cancel my account and received a notification that I’d receive a $36 fee in the form of a gift card because my first order actually didn’t count towards the subscription—I needed to place a second order to qualify for their “first subscription order” protocol.

I was very pleased with my order. It was delivered very very quickly and in great condition and when I opened the box it filled my home with a great floral scent. I was a little worried about the amount of buds when I opened it but they bloomed rather quickly.

The roses which were for a friend’s birthday arrived on time and have lasted over ten days! She loved them and was doubly glad for their freshness. I always order from The Bouqs and recommend them to all my friends.

Excellent customer service! Quality of flowers is by far the absolute best I've ever seen in an online company!!! Thank you - The Bouqs Co. has gained a new customer! No need for me to search for another company to deal with (I've tried many, and the only consistency I've experienced is the inconsistency from ordering, to door, to flower quality) Thanks, The Bouqs Co - Y'ALL ROCK!

As a long time client of Pro Flowers I swore by them for years and then they let me down on more than one occasion. Enter T-Mobile with a Bouqs promo just in time for Valentine's day and you guys rock!!! Bye bye all other online florists! Item was delivered on time and perfect condition and a week later the flowers are in great shape and she loves them! Thank you!!

Crissa T. just helped me to address an issue with flowers I sent to my 97yo grandma. This girl needs a raise - she was attentive, efficient and communicated succinctly. Plus she helped solve my issue - always the goal when contacting customer service. I truly appreciate the timeliness of her assistance and customer-focused attitude. Thank you!

On Feb 9, I ordered and paid a gift of flowers to be delivered on Feb 13 but it was never delivered. In the evening/afternoon of Feb 13, I contacted Bouqs and asked whereabouts the flowers were, as they were not delivered as promised. I was assured it was coming. That evening I contacted Bouqs again and requested Bouqs to do the delivery next day Feb 14. Bouqs representative said it would gave me the credit for future purchase (to do business again with Bouqs?) and refused to make any effort to make a correction and to make delivery next day. This is bad that Bouqs did not keep its promise to make the delivery on time. This is worse that when Bouqs has the time to make a correction it refuse or does not care to do so.

I had some issue with the flower that I received. If we order flower you are the only one website that we order from but unfortunately the quality of the flower I received this time was really bad and start having mold from day one. :( I know is the busiest time of the year but it's not acceptable. The person I chat with was amazing and very helpful and great. :) Thank you. I just waned to let you know so it does not happen. Thank you again and thank you to the person helping me and taking notes.

The quality of the two dozen rose order delivered for Valentine's Day was magnificent. The order was on time as requested. They still look marvelous seven days and counting after delivery. Thanks, Bouqs for making Valentine's Day a fantastic day for me and my wife.

Ordered online for Valentine's Day. Good price compared to others. Order delivered on time, good quality product. Website was easy to use, easy to track using FedEx app. I'm very happy and will use them again whenever I need flowers delivered.

I was very happy with service and quality. I like the idea of knowing farmer in way that seems more local and fresh. The options of flowers and even ones that replant to keep real live flowers. I would use them again.

The recipient was very impressed with the flowers. Thank you for making this so easy to accomplish. The website was very easy to navigate and made for a pleasant experience. I found you on a T-Mobile Tuesday special and will continue to come back.

I ordered flowers for Valentines Day for my mom. The day came and went with no delivery. On the 3rd day I emailed the company and they did try to help. They reportedly had been delivered by FedEx to a Walgreens where I guess my 80 year old mom was supposed to go get them. I told them that was not an option and they needed to get the flowers to her. After back and forth emails we decided to try again with a new order so the flowers would be fresh (by this time they had been mailed, sat at Walgreens, etc). I requested they refund my shipping cost and they did.

Chris L provided excellent online chat support resolving my issue within a few short minutes. This is the second time I’ve ordered from Bouqs and both orders have been delivered late. Product and customer service are excellent but if delivery dates cannot be honored I no longer consider Bouqs a viable option for flower delivery. For reference, order #: **.

The original set of flowers I received were wilted and broken. The instructions said to give them a few days but they never took. However when I brought it’s to the companies attention they quickly fixed the issue and sent me a new set of flowers.

I received excellent customer service for my order I placed a few days ago. I received an email stating my order was on its way, and it provided tracking. Upon looking at the tracking info, my order was going to be delivered a day later than what I chose because of FedEx. Usually isn't a big deal for me, but my family and I leave to visit out of town relatives and do not get back until very late. I contacted Bouqs customer service and Britney ** was extremely helpful with remedying my issues. I appreciate everything tremendously. Definitely would recommend this company, and I can't wait for the opportunity to buy more Bouqs

Sent a plant, an Anarathan, to my daughter for vday. It arrived in beautiful flower. It did not have care instructions or even plant name with it. When contacted the customer service was very helpful in providing info. But it would be nice if this was included with plant. Otherwise very good service!

My aunt was so pleased with these flowers! They were beautiful and fresh. Delivery was perfect as well. I highly recommend this florist! I did not see the flowers but I know they were great because my aunt is very picky!

Flowers were sent to two elderly women in our family and when they called to say thanks, they were very impressed with the different types of flowers and how fresh they were. They came on a snowy and cold day and were greatly appreciated.

Roses were starting to brown a little on the edges out of the package, but still looked nice and a little bigger than expected. I'd be a lot more unhappy if I had paid full price and been delivered these.

I panicked when I realized that my bouquet was going to get delivered the week after my Grandma's birthday. I chatted Liezel and she immediately canceled my order and gave me an option that would arrive in time! On top of that, she made sure the same letter I had written would be on this order, and did the entire checkout process for me. Thank you Bouqs co!!!!

I wish I could splurge on flowers all the time. When I do, I try to keep a look out for the Double Blooms offers. For Valentines Day, I ordered the Double Blooms of coral-colored roses for my mom. They look like a sunset. Just beautiful, and they are still going strong. I have changed the water once, and trimmed the stalks. I will definitely order again, and I always check the emails. I like being able to support the small business owners/growers, and reading about shere the flowers are grown.

The bouquet was very beautiful and looked mostly like the image on their website. The reason for 3 star review is that some of the roses arrived browned and the hydrangeas died almost immediately. I would probably go to a local florist next time but the price was good. Tracking info was accurate and the delivery was on time.

My best friend's mom has recently passed away and unfortunately I am unable to attend the funeral so my friends and I wanted to send Bouqs' beautiful flowers to show her our support and love. I received an email confirmation that the order was delivered, but after asking my friend, she stated that she did not receive the package. I connected with your customer service representative Froiland F. to resolve this issue, and they were respectful, helpful and extremely understanding about the situation. We came to the agreement that the package was most likely stolen, and Froiland was able to quickly jump on the issue. Most customer service chats do not have this level of support, and I was very impressed! We were able to resolve the issue and I am very appreciative of Froiland's ability to quickly assist. Thank you!

I truly appreciate how quick and kind all the customer help is. I have yet to see the Bouq we ordered for my mother in law but I can only imagine its beauty. Saw you guys on Shark Tank a few years back so I'm happy I came across you on Groupon.

I had a wonderful shopping experience, and loved the variety of options available. The flowers all showed up in prebloom condition, and bloomed in water by the time my husband could see them. They are still going strong today, and I absolutely love them!

These flowers were outstanding and came shipped unharmed with some thoughtful packaging which extended the lifetime of the flowers. Will definitely be buying from Bouqs again. Especially when they come not bloomed, it’s a great sight to see them bloom.

My son always sends me flowers via your company and when it was my turn to thank friends for a wonderful dinner, I naturally chose Bouqs! The quality of flowers and arrangements are first class. My friends fell in love with the bouquet as I always do when I receive them from my son! Thank you! You are number 1 in my family!

I sent my mother a bouquet for Valentine’s Day using my T-Mobile Tuesday offer and she absolutely loved them! She was blown away by how simple and how pretty and fresh they were. You guys knocked 1800flowers off the field! 10/10. Would buy again!

My wife loved the flowers. Beautiful! They come without being bloomed which makes for a longer time to enjoy the flowers in your home. Only change I would make is printing the message directly on the card rather than on a sticker.

I sent flowers to my sister for her 40th birthday and she really enjoyed the flowers! They were as beautiful as the picture. My mom also got roses for Valentine's day and they were stunning! My tulips were so beautiful and each day they got better and better! Thank you!

The app is easy to navigate and use. I only wish I didn't have to input my password from the same device every time I visit the app. Quality has been very consistent, which I would expect at this higher price point. I love the sustainability aspect of Bouqs and would like to see even more local and American growers utilized, especially Californian!

My niece received the lovely flowers on time and in perfect condition. She was touched by their beauty. And I was happy that at the late date I ordered them, it all worked out well. Thank you for making her day.

I've ordered flowers to be delivered to my mother who lives 1000's of miles away from me from Bouqs Co. twice and both times the flowers have been gorgeous! They arrived beautifully presented, healthy, smelled amazing and lasted quite a while. It's interesting to see where they are grown and shipped from, the first ones from Ecuador and second from Columbia. Not just any grocery store bouquets!! I will continue to order from you in the future.

I purchased the Spirited bouquet for Valentine's day for my Mom. They arrived on time, are beautiful and smell awesome. I have to say they are still holding up and and it's 2 weeks already - including 7 days in transit. Thanks to the T-MOBILE offer.

I sent tulips to my daughter and my daughter-in-law for Valentine's Day, as I do each year. They have sent me pictures. The bulbs have opened into beautiful flowers as expected, and they were delivered on time, also as expected. That's all you can ask.

I had a coupon and was very impressed with the ease of ordering and the timely delivery. The flowers also arrived in good condition and were well received from my mother. It was also nice to be able to order 3 days before Valentine's Day and have the flowers arrived the day before!

Ordered on a Tuesday - delivered on a Thursday. Everything was perfect and as expected. Flowers are still looking fresh and going strong! I sent this order through a promotion with T-Mobile (T-Mobile Tuesdays). Did not have the same experience as other users. I’ve been a follower of Bouqs founder John on LinkedIn for a while - was glad to have this experience with his company and will definitely do business again.

My beautiful and clever daughters deserve the same at Valentine's Day and Birthdays. And Bouqs delivers! The selection is spot-on, the website is easy to navigate and I know where the flowers come from and where they are on the way. Thank you, thank you. Donna

Exceeded expectations. The only issue was that two of my 3 flower orders were left outside to freeze even though someone was home to take them in. The delivery drivers just didn't knock at the door. The first driver from my initial order DID knock and I had to sign off on the package. He even said he didn't want to leave them in the cold. Nice of him. As for the flowers, they were gorgeous. I've purchased from all the major flower companies online and there's always been something wrong. I realize that some of them come from local florists, but that's problematic to me. My Bouqs orders were all gorgeous and outside of the cold weather, were undamaged. I like how they packaged the bouquet into several sets so they didn't get smashed.

Whenever I've ordered from Bouqs, I have received the most fresh and stylish bouquets. You just don't see this quality and style in traditional flower delivery services. And the best part? They get BETTER each day. I've had mine a week and they are still blooming. So beautiful!

I have sent several arrangements to friends throughout the country for numerous occasions. All arrangements have been beautiful with unique flower combinations. Delivery is always quick and on time. I love the variety and great selection they offer as well. Highly recommended!!

I have used The Bouqs for several flower occasions now and they always deliver! We got a great deal through Tmobile Tuesday. Thank you. Such great arrangements. My mother loves Roses and my sister loves sunflowers so combining them was a hit!

I ordered 2 dozen red roses for my girlfriend for V-Day. With delivery I paid a total of $91.00. They were small and nearly ALL of them had black edges or black/dead leaves. I complained to the company and they said that the black outer leaves were normal and would fall off and they would bloom and be beautiful. I waited a couple days and that didn’t happen. Instead, they started dying. I complained again and they said they were sending me a new order. I explained they were for Valentine’s Day and that my girlfriend and I were dissatisfied and it was too late now so just refund my money. They said no and said the new flowers were the only way to compensate me. What a pathetic response for such obviously poor quality of product. I will NEVER use Bouqs again.

Cyrus ** was very helpful in explaining why my order on Valentine day was not delivered by Fed Ex. He went on to give me options on how he can rectify it. I chose to re-do it for our Anniversary date.

I ordered the Ravishing Grand bouquet for delivery on Valentines Day. The pictures on the website looked amazing. What my wife got was far from it. She got a cardboard box with dead broken flowers. A plastic vase that was cheap. I was embarrassed to have sent her something like this. I paid $94 dollars thanks to a discount code. I feel taken advantage of. I reached out to the company and they gave me a company line about the freshness of the flowers. I sent them pictures to prove to them what the flowers looked like. There were quite a few complaints similar to mine as well. They never reached out to me again. Never offered to make things right. Just took my money. I still get offers via email on their products. No shame at all.

Dealt with my request quickly. Following a brief discussion, they offered me a fair resolution which I was happy with. I received this immediately along with confirmation email. Thank you for your assistance. Overall while poor delivery not the fault of the Company, the company was quick and willing to remedy the issue.

I had a delivery issue but got great customer care from Bouqs. I don't think it was necessarily Bouqs' issue but may the vase could be protected more when shipping. It could be that FedEx was just plain rough handling the box. They go the extra mile to resolve the problem. Easy to contact and correct any issues with their chat function. Thank you very much Bouqs!!

Almicah M. is the best rep there is! She understood my issue and worked to resolve it ASAP. I was so upset that my mother's flowers was damaged by FedEx but she handled it so professionally. I am so satisfied.

Such a nice surprise waiting for me on my doorstep on Valentine's Day! A beautiful red rose bouquet!! It's been 5 days and the flowers are still blooming. Thank you to my husband and thank you The Bouqs for making my Valentine's Day so special!

Tried to come to a resolution of a refund. Chatted with customer service and showed them photos of how the flowers arrived. They over stuff these flowers in boxes and they get smashed from the the walls of the box. The one and only thing my wife said on both times I ordered from them was that, they were very smashed and it was hard to make them look great in the vase. I showed the agent by chat the photos and she lies and says it looks like photo. Anyone with proper vision would laugh at that statement.

Order placed a month ago for Valentine's Day. The shipment came Monday after. That was totally not the point of valentine's day orders. The flowers are smashed and almost dead. The stems are dried like dry flowers. They sat in a Fedex truck for 3 extra days. No water. I have not received any refund anything to compensate me for this. They have been awful.

I wanted to change the bouquet lined up for the next shipment in a subscription, but the button to edit was not clickable. I started a chat to get help and the issue was fixed in less than 5 minutes! Customer service was friendly, didn't make my issue feel difficult to address, and was able to promptly help me resolve everything.

I placed two Valentine's Day orders on January 31, 2020. One arrived on February 14, 2020, as stated. The recipient is thoroughly enjoying her arrangement. The other gift did not arrive (even this weekend). I just finished chatting with a customer service representative about my concern. I received an immediate response to my question. The individual was very courteous and professional. I appreciate the quality and care of this company. I have ordered from this company for numerous reasons, and I have never had a dissatisfied friend/relative. Thank you for your help today.

I wrote in to customer service regarding a less than perfect bouquet I received for Valentine's Day. After providing pictures, the customer service agent happily let me pick a replacement bouquet for delivery the next day! I am more than satisfied!!

Ordered flowers for 3 separate people. 1 never arrived. The 2 that did were sub-par. The flowers had already began to turn brown. This is the 2nd time I had used this company and an order did not arrive. Very bad...

How do I start, well I ordered my flowers about a week and a half before Valentine's Day (which I didn't think was that late). The process was simple and easy, I ordered their "Valentine's day deluxe special" for around $85 dollars which comes with flowers and a personalized note. Valentine's day morning I get an email that the flowers that are for their Valentine's day special are having a late bloom. Maybe it's just me, but why are you advertising a Valentine's day special for flowers that you don't even have enough of? In the email I was told that my girlfriend will be getting them the 15th instead of the 14th. However, here I am on the 16th with the day almost over and still no flowers for my girlfriend. Since I was fed up I looked up the shipping number to honestly not be surprised that they are a state over a 6 hours away. If I was able to give this company a zero star I would but I'm not allowed to.

While they state it may take two-three days for flowers to bloom, in reality it actually took them that long to wilt. I can understand that with shipping it may be hard to keep fresh, but if I’d know they would start to wilt the next day I would have opted to purchase the bouquet for my mother at my local grocery store. Unfortunately I will no longer be purchasing or recommending this to friends or family.

The wrong flowers were sent as a birthday gift for my mom. I contacted customer support right away as soon as they were delivered and they fixed it right away and were able to send a replacement bouquet. Although they were going to be here a few days late I know my mom is going to love them.

I order from The Bouqs company before and they delivered on time and was very happy with the experience. However, the second time I ordered flowers for Valentine's Day they were not delivered on that day. My account still says the flowers are in transit and they it is the day after. I am just confused on when the flowers will come and why I was not noticed of the late delivery.

Roberto ** handled the issue quickly and effectively. The address did have an inconsistency in zip code, but there was no alternate street address where the delivery might have gone in error. A replacement was sent out. If all goes well, The Valentines Day timing was missed, but if all goes well, the sentiment will be delivered anyway!

Ordered 2 dozen roses for delivery on Valentine's Day for my wife. Ordered them 3 full days before delivery, selected the day for delivery all was well. Checked my order at 630am on day of delivery to verify everything was okay....Tracking showed delivery on Monday??? Valentine's Day was on Friday. I emailed their customer support which I was promptly replied from stating the shipping company was having issues and to disregard the tracking info, my flowers would definitely be delivered as promised. My company does work closely with the shipping company they use so I understand issues. Later that day I responded to the email asking if I could get confirmation when my flowers were delivered, the same customer service agent responded sending me the original tracking info that said delivery on Monday....WHAT???

Flowers were delivered to my fiancee with a card written out to someone else. This was a huge mistake. The flowers arrived with card professing love for another women. Obviously, this was a huge inconvenience and hard to explain to my fiancee what happened. A lot of the flowers were also broken and dying. Contacted customer service and after 30 minutes was told they would only give me a 15% off coupon for my next purchase. Terrible product. Dead flowers. The worst customer service.

If you don’t mind paying premium prices for half dead roses then Bouqs is for you. Ordered 3 dozen roses for my girlfriend but nearly 1/5 roses was already dead with the top detached from the stem and the rest in poor condition. Doesn’t help that they made a bunch of typos on the card I wanted to include. Mediocre product killed some of the romance I was trying to express and I paid a premium for it.

So I ordered a grand to look with the extra vase for my wife for Valentine's Day. Paid almost $90. Got a call from my wife crying from her when delivered to her office because she was so embarrassed. 1st of all I didn't have half the tulips it was supposed to have. 2nd of all it didn't have the vase that came with it to is just a jar that the flowers didn't even fit in and 3rd and most importantly it came in and they were all wilted what there was of the flowers. They would even stand out. They were just laying over the jar on the table. I trusted them to make a wife have a wonderful valentine's day -- something I wanted very much for her so I called them, ordered the flowers, ordered the other vase and made this note to her that I thought was special. However they didn't even get that right.

My boyfriend sent me flowers for Valentine’s Day from this company. I am so disappointed with what I received. “Farm fresh” is inaccurate, I received a box of 2 dozen roses that were losing petals and they looked like they were 2 weeks old. The man who delivered the roses also threw the box in my front porch. I am so upset. I have no idea how much my boyfriend spent on these roses but I would have been fine with the $15 dozen roses from Jewels. So disappointed.

My husband order flowers for me for the first time ever. They got deliver to my job, when I opened the box and read the card, the message wasn’t for me. They probably mixed up my card with other order. My whole excitement went away. The flowers look dried and smashed.

Never again will I but here!!! Crappy flowers!!! Ugly and wilted! They look nothing like in the photos, and they cannot refund any money for all these inconveniences. It's embarrassing to receive these flowers! I regret this purchase so much!

I recently purchased flowers from Bouqs for my wife to be delivered on Valentines Day. Having ordered from Bouqs in the past, I expected a great experience. Arriving home from work however, upon arriving home my flowers where nowhere to be found. I contacted customer service stating I had not received a tracking number, and asking for the status of my package, and was told that they were sorry but my order was simply "not processed". I asked what that meant, since I had received confirmation of my order and that my credit card was charged. They just didn't fill my order. It was cancelled due to system error. If I didn't call and ask, I would have never known, but I was more than welcome to place a whole new order at full price and get the flowers a week later. That is terrible customer service!

This was the worst experience of my life. My husband ordered the deluxe size of Romantique ($84), apparently thinking that paying more money, "deluxe" would secure the quality of the flowers, but (1) the leaves are folded, squashed, & flowers are not fresh at all. They are wilted, soggy, sad, and (2) water is leaking from these cheap-looking plastic vases. My husband chose this particular company, thinking that it would be better than the local one that he used to use. And he purposely sent the flowers to the office so that my co-workers can also see the beautiful flowers I get. But this time, it was an absolute embarrassment.

So I bought flowers. The process was painless and easy enough. However, on the day that the flowers were meant to be delivered I realized I made a grave mistake. I mistyped the address and the flowers weren't delivered! I called FedEx and asked for an address change with the full realization that it will not happen the same day, but hopefully in the next 2-3 days. I was told that I would have to contact Bouqs directly, which I then attempted to do.

Excited to have received a thoughtful gift at my doorstep, I opened the box to find a dozen roses that were rotting, torn, and looked like they had been dragged behind the delivery truck. I send photos to the site’s email, received a canned response stating a promotional code was included (it wasn’t) so new flowers could be sent. Requested the sender recover their money back and received no response. This feels like a scam and I’m disappointed for the person who ordered and sent this thoughtful gift as he was taken advantage of. Do NOT order from this company!

I received bright pink roses for a bouquet that is described on their website as shades of purple. Customer service gave me the run around and would only give me 50% off a future purchase. I won’t be using this company again. I also was told that a supervisor would call me and never did.

My original order which was a birthday gift sent by my kids and was received in terrible condition. The flowers were either frozen, wilted, or dead. I was very disappointed and chatted with customer service for about or over an hour trying to resolve this situation and my dissatisfaction with the flowers I received. I sent pictures and it was agreed that the flowers I received were not in top condition. A NEW replacement order was generated **. The flowers that arrived were beautiful! They lasted about 2 weeks!! I am very happy with the service I received. However, I was disappointed that there was no phone number to call. I would much more have preferred talking to a real person. The whole chat thing was really annoying.

My Valentines Day bouquet was not delivered to my Valentine. I wanted to surprise her this Valentine's Day with a bouquet of Roses delivered to her at work but she never received them. Not sure what happened to them but Crissa ** was there to help. I received a email saying they has been delivered so I asked my Valentine if she liked the flowers I sent her and she had no idea what I was talking about. I was very upset and felt this being a waste of time and money. I thought they would be delivered by the company not FedEx. So I immediately went to chat to explain my situation. Crissa ** was very patient and understanding with me. She was able to do a reorder so I felt my money or time wasn't wasted.

Imagine being told at 5PM on Valentine's Day that your significant other has not received their flowers, and that the delivery is delayed for the next business day. Today is Friday. Monday is a Holiday. Epic failure on Bouqs' delivery. Now that I realize that these flowers are shipped in a box through FedEx, I see my error. I would never have ordered if I knew my wife's valentines day roses that cost about $100, would never be delivered. What a disappointment. I feel like a shitbag husband. I now have to run out after work and find some crappy supermarket bouquet since that's probably all that is left out there. Please look into Bouqs and their practices before ordering.

I ordered flowers for my wife for Valentine’s Day, and got notified like around 12pm on Valentine’s Day that her flowers weren’t going to be delivered. I’ve never ordered flowers online, and I think I never will. Very disappointed to have spent all my money and now have to wait 3-5 days to see that money back.

I place my first order with Bouqs and I'm really disappointed. The flowers are beautiful, I paid extra for a vase which came broken in a box. As result when I took the flowers out I got bits of broken glass all over my living room and glass shards in the flowers themselves. Not only that but I didn't even have a vase for my flowers. I spoke with customer service and they refund me the class of the vase which I was appreciative of. I'm just disappointed overall.

Just received the Valentine flowers. They are beautiful. My wife was very happy. Good experience. I had thought I checked to be delivered on the 13th and had difficulty tracking the order but was able to chat with customer service and everything turned out ok.

It's a shame the funny sham you guys have going on between the frozen thawed out flowers and all these nice images of flowers in vases and you ship them out all separate without telling the customer it's like furniture, you have to put it together yourself. Smh. I ordered a larger amount because the picture made it seem so nice and instead the flowers came separate.

I ordered flowers from Bouqs 3 days prior and paid extra money for them to be delivered on Valentine's Day. Day of I come to see that the expected delivery is for Feb. 15th. Completely unacceptable after I paid extra for the delivery. The reason I give 2 stars is because the customer service was very nice and gave me a full refund. Unfortunately, the day is still not good as flowers are a big part of it.

Unfortunately my wife received the wrong color roses. Upon chatting with the representative she was able to provide a solution that I was happy with. Due to her customer service I may choose to re-order again with you all. However I hope the order will be accurate.

Ordered flowers for Valentine's Day well in advance to be delivered to girlfriend at work and were not delivered before the end of the work day. Since you can't re-route anything or make any changes to an order, I had to ruin the surprise for my girlfriend and ask her to wait at work after her day had ended. When I tried to reach out to chat with Bouqs, I sat in queue for 30 minutes, which is exactly what I wanted to do as I'm trying to wrap up my work day. When I finally chatted with someone, they said that it could be delivered as late as 8pm. They also tried saying I selected home address and that's why. However, I looked at the order and it very clearly had work as the address type selected.

I ordered roses for my girlfriend for Valentine's day and it came in horrible conditions. The roses has mold on them and petals are brown, even in the center of the roses. It's unacceptable and very upsetting.

Very pleased with service I received. Good job. Listened to my situation and thoroughly vetted the right questions and information. Provided pictures to help customer service agent an accurate image of my issue. Respectful conversation between myself and agent was apparent. Thank you.

We had an issue with the first flowers that were sent. They looked old. Customer service was great and very understanding. They are sending out another set for us as soon as they can. Crossing fingers these ones are better!

Almicah ** persisted and tried so hard to get the outcome that I wanted and came through in the end! I was glad for her help! She was amazing and a true miracle worker. Thank you so much for all of your help!

I just had a terrible experience with Bouqs.com and FedEx. I placed my order to be delivered the day before Valentine's at the school she works at. After my order was placed I saw that they would use FedEx. I didn't like that it was FedEx, but saw that they would deliver by 3PM so didn't worry. Long story short, it was not delivered by 3PM, my wife had left the school. I had to leave work early and wait at her school to pick it up. In the meantime I'm trying to talk to FedEx and Bouqs to get this resolved > zero support from either company. So I finally get the flowers and it was not worth it. Roses were withered and was sent with a grey vase and not white like I ordered and it was aluminum, while in the picture it looks glass (do not let the picture fool you). Cheap product.

I spoke with Cyrus and he was the best help in everything I needed. I called about wilted flower and he was kind enough to give me credit, what more can I ask for. Thank you once again for helping my situation.

Unfortunately, an order for Valentine's Day flowers needed to get rerouted from the original delivery address to a new delivery address, a day before Valentine's Day. While initial information regarding how to best achieve this address change with FedEx resulted in a dead-end, ongoing connections with the online support team eventually led me to their phone support. After being put on hold for quite a while and perhaps disconnected (accidentally?), I was able to connect with a separate FedEx customer support member for ongoing assistance. The Bouqs Co. representative called back, very considerately, and the merged customer support call was able to provide the necessarily approval needed for my delivery address to be changed. With an ongoing openness to explore options to help, the Valentine's Day delivery will be successful - and that makes me a very happy person. Thank you!

I ordered flowers for my fiancee and even though my order included a vase, the flowers were delivered without one. Within minutes from reporting this I had a refund in process and credit added for a later delivery. And the flowers are beautiful! Thank you!

When the bouquet arrived, it was with a number of broken stems. A customer support was very understanding, but could only offer a 20% off code for another order, despite the fact that I was sent a 30% off code for another order just by visiting the Bouqs website alone. I was hopeful for a good experience but I do not think I'll be risking it again.

Crissa ** was very eager and willing to help me out! She helped an errant re-order from a package that was not dropped off in the correct place. I was disconnected from a previous chat, and she was able to pick up without much delay.

Although I was frustrated that my flowers said they were delivered but were nowhere to be found, Ellen provided me with a lot of help and issued me a refund. I appreciate it her kindness and patience with me in resolving the issue!

A purchased Groupon voucher redemption code did not work during the valid time period, and there were no instructions how to redeem the purchase amount after the expiration date. Frederick issued a credit for the amount to use on a future purchase.

Almicah ** was very helpful through the whole processes. She responded very quickly in our chat and in a way that was easy to understand. She quickly helped canceled my order so I am able to adjust my order accordingly.

I was quite excited to receive these as a surprise gift, and loved the packaging and farm-fresh aspect of a brand I hadn't heard of before. But unfortunately, the lilies I unboxed were quite mangled, with buds, leaves, and petals broken, browned, and fallen off. It took me a bit to figure out how to contact customer service, but I ended up using the chat feature on the website. After talking to a friendly worker and sending pictures of the mangled bouquet, I was able to pick out a new bouquet to have shipped to me tomorrow! I am hoping that this is a one-time fluke. Customer service was lovely, which boosts my rating. However, it was quite awkward to tell the sender that I had to request a replacement bouquet and I was not able to request the same lilies (which are my favorite). I am withholding my final judgement until the replacement bouquet arrives tomorrow!

My order #** has arrived, but the bouquet is a total mess - flowers withered, broken or sun-burned. Talking with the chat, and sharing the pictures, it was said I should wait for 3 days for them to get back to live. I could not believe, as I wanted to give my wife the bouquet right away as a Valentine's Day gift. Really bad customer service.

Customer support from Ellen B. was above and beyond. My case was handled calmly, respectfully, and timely. I received the discount refund I was looking for within 5 minutes. The individual I was speaking with was incredibly kind and patient with my inbound request. She turned my frown upside down!

I sent a beautiful bouquet to my daughter who was just starting a new job. She loved it! It was my first time using Bouqs. In fact, I'd never heard of them before! I will definitely use again. So many pretty choices!

I SO badly want to like this company. The concept of this global company that's growing flowers locally and consciously is beautiful. My sister originally found the company, since she lives in LA. We ordered flowers for our friends who got engaged this past year to celebrate their engagements. We grew up together and we're bridesmaids in at least one of the weddings. We ordered the best arrangements with vases. Both times, the addresses were entered with small errors and the process of updating this was stressful. It was easier for us to send flowers to our friend in Germany!

Nurfaiza ** and Andrew ** were great! They were able to help me figure out my subscription and choose a more appropriate bouquet for the event and recipient with little hassle. I would only recommend to the company itself to allow people to select different bouquets on the initial order for the subscription. Not all cultures enjoy white flowers in the same capacity.

I just recently had the pleasure of dealing with Andrew in customer service. He was very professional and extremely helpful. I have bought flowers from Bouqs before and have been very satisfied in their service. I would highly recommend them. Frank

Order went good till the address was wrong, took forever to figure out how to change it. You have to find the chat link. The chat line was very helpful and very quick to get it all straightened out. Thanks again.

Shipping address change - Mark M did a great job and helped me out in very little time. 10/10. Even when my internet was slow he never left the chat. I was also did not have to wait to chat with someone and there was more than one way to reach a customer service rep.

Nurfaiza was amazing, This is my first year ordering w/ your company and your customer support is amazing to resolve my issue quickly! Thank you l! Ps. I hope your company will fulfill my order and deliver on the 14th. I hope for you to be my new online florist!! I’ve order from 800-ProFlower and they have failed me in the last 4 years on every V-day event, my order would be delivered a day after and never on the day! Thank you again in advance!

I received a flyer with my Green Chef delivery yesterday as they usually include a few offers. It was "Free Flowers" from Bouqs. "Enjoy sustainably grown blooms on us" with a code. Delivery fee is not included. However all that code does is take off $40! When you go specifically to the page they list, all the flowers there are already $40 off. When I contacted them through chat, I must have been the first to complain as it took the customer service person 10 to 15 min to come back with the answer. "We are sorry but this is not valid and the proper dept is looking into this. Thank you for bringing it to our attention". Nothing offered in return. I told her this was false advertising and very disappointing and I would write reviews.

Tldr; never got the flowers, horrible customer service.

My order arrived on a weekend by mistake to a closed business. I contacted Bouqs and they gave me a full refund. I’m amazed and grateful that they took responsibility. All of my other orders have been beautiful and well received.

I am using your service for the first time. I was told that I would get a discount for registering my email. After placing my order I added the code in the appropriate box. The promised discount did not go through.

I tried to get a replacement for the flowers that should have been delivered today. I conducted three chat sessions, the first one disconnect, the second one Elmer A just asked me to reorder and promptly disconnected. So I tried a third time, already frustrated with the terrible customer service, and Nurfaiza M. pulled it off. She not only replaced my order, found me something similar, she had it delivered on the day I asked. She was wonderful and made up for the second (Elmer) terrible experience. Thumbs up for helping me and turning the situation around. 5 stars to her.

When ordering for Valentine's Day, all dates were accurate in the details section. Once confirmed, the order listed Aug 14th. By the time I was able to jump on and speak with customer service, it was too late to order what I wanted, and I was subject to higher prices. The only plus was the service rep, Carissa **. She was very polite and took the time to help me find a replacement.

The Flowers always show up looking like the photographs, which was rare when using other floral delivery services. I especially like using local farms. The deliveries are always made as promised. The variety of selections gives me an opportunity to hit exactly the right mood. The arrangements and mix of flowers are creative and beautiful.

From ordering to delivery this company is stellar. The flowers are gorgeous, delivered on time and let me know they were delivered. Prices are reasonable. What’s not to like about Bouqs?? Will definitely use them again and recommend them to others.

The online chat customer service rep was so good. The lady helping me was super responsive and solved my issue so quickly. The queue was also super short and they solved the issue in a matter of minutes. I highly recommend Bouqs.

Experience was great. Sorting out my order and issues for a discount code that was not working properly with the website. Was helped by two different agents and the second did not miss a beat from where the first left off. That is all I have to say.

The rep I chatted with was knowledgeable in the issue I had. She sprung into action, fixed and let me know everything that she was doing. She waited with me and made sure that all the confirmation come thru. GOOD JOB.