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The Bouqs Company Reviews

4,949,385reviews on ConsumerAffairs are verified
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About The Bouqs Company

The Bouqs Co. is an online flower delivery company that sells arrangements throughout the United States. By partnering with local growers, The Bouqs provides customers with a shopping experience based on sustainability and service.

Visit bouqs.com
Pros
  • Flexible
  • Attractive arrangements
  • Affordable
  • Subscription options
Cons
  • Single purchases can be pricey
  • Expensive delivery

The Bouqs Company Reviews

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    1 featured review
    How do I know I can trust these reviews about The Bouqs Company?
    • 4,949,385 reviews on ConsumerAffairs are verified.
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    Page 10 Reviews 1125 - 1275
    Verified purchase
    Contract & Terms

    Reviewed Nov. 13, 2020

    Always a win with The Bouqs Co., my go-to for gifts. Every recipient is always stunned at the beautiful flowers. My absolute favorite is the Tropical arrangement. Though my last order is pictured here. Another win. Will purchase again and again without hesitation.

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    Verified purchase
    PriceRates

    Reviewed Nov. 6, 2020

    I was thrilled with the quality and prices of the tulip bouquet I sent to my mom for her birthday! She received so many stems that she had to use two vases. :) Since it is not tulip season, they are very hard to find good quality and Bouqs never disappoints.

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    Verified purchase

    Reviewed Nov. 5, 2020

    All buds separately protected and intact on arrival. They bloomed for over a week, every single one of them! This is one of many orders we have placed and the quality is always over the top consistently. When given as a gift, the receiver always request the company's name. Our whole family uses you all.

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    Verified purchase
    Contract & Terms

    Reviewed Nov. 5, 2020

    Cannot locate order; however, bouquet did not last. Began wilting after 2 days of delivery.... This was for a widow who recently lost her husband to COVID.... I'm surprised because you typically have arrangements that remain fresh for 10 plus days....

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Diane,

    Oh no! We're sorry to hear about your loss, and that the flowers did not last. This is certainly not the kind of experience we want you to have, especially this time around. However, we'd like to make it right for you. Please reach us at help@bouqs.com, and someone from our customer service team would be happy to help! Thank you for this valuable feedback.

    Sincerely,

    Anna@TheBouqsCo.

    Verified purchase
    Price

    Reviewed Nov. 5, 2020

    One things I like the most about Bouqs is the QUALITY. I have tried crazy number of florist stores including online but I have never came across something so well managed. Yes, it is a bit expensive but then quality never comes cheap!

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Dharmik,

    We are so pleased to hear that you are enjoying the full Bouq experience. Thank you for sharing!

    Best,

    Anna@TheBouqsCo.

    Verified purchase

    Reviewed Nov. 5, 2020

    I order from you several times a year and have never been disappointed! The one time the order was not up to par, you gave me, without hesitation, a full credit. Your flowers look even better in person than they do in your pics on your website! And all my orders have been delivered when requested!

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    Verified purchase
    PriceRates

    Reviewed Nov. 5, 2020

    i have loved your product since the first time i used it 7 months ago. And have since used it 5 times going forward. My biggest issue....deciding which bouquet to send. Thanks for beautiful, farm to vase, reliable and reasonably priced bouqs!

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Debra,

    We're so happy to hear that you are enjoying the full Bouq's experience! It's our pleasure to to help you commemorate life's special moments. We appreciate you sharing your experience with us.

    Sincerely,

    Edith@TheBouqsCo.

    Verified purchase

    Reviewed Nov. 5, 2020

    Such beautiful flowers, perfectly timed, easy delivery! I really appreciate that time and effort that goes into each and every bouquet sent! Generally, they last pretty long and are able to withstand the delivery time.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Molly,

    Thank you for the #BouqLove! We hope to continue to exceed your expectations in the future.

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Nov. 4, 2020

    Sent a get well soon bouquet and it was gorgeous. Delivery was quick and the price was more than I wanted to spend. The person was worth it, I also liked the option to purchase the vase, we didn’t need it this time.

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    Verified purchase
    Staff

    Reviewed Nov. 4, 2020

    I ordered this bouquet to be sent to my wife's workplace for our anniversary. It was perfect! The tulips were beautiful, arrived in excellent condition (I have used other flower delivery services, and she has been less than satisfied with the results), and lasted for more than a week. I would DEFINITELY use Bouqs again, and will ABSOLUTELY recommend to anyone to use this service.

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    Verified purchase
    Staff

    Reviewed Nov. 4, 2020

    I have a few recent orders and one to be delivered on the 6th. I LOVE that the flowers are sent from the growers. While I haven't seen them in person, those I recently sent everyone has commented on. I inform them to read the care instructions so they last.

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    Verified purchase
    Contract & TermsPriceRates

    Reviewed Nov. 4, 2020

    Love! The flowers arrangements are beautiful and last a long time. My friends order from you now. I tell everyone about your website. I order flowers for myself. It will be easy for the holidays also. Great. Awesome. Happy. Fresh. Different. Great prices.

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    Verified purchase
    Contract & Terms

    Reviewed Nov. 4, 2020

    Bouqs is my go to for any celebration and without fail they delivery beautiful arrangements everyone loves. They are on time and offer a great selection of arrangements fit for anything I need. I wish there were more rustic looking arrangements with succulents and such but overall 10/10 would recommend.

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 4, 2020

    I have ordered twice from The Bouqs Company and both bouquets have been lovely - lush and long lasting. I have received one bouquet and it was the same. It prompted me to send another bouquet to a friend struggling with a lot of health issues. She LOVED it. Very nice, easy website and no hassles!

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    Verified purchase

    Reviewed Nov. 4, 2020

    I have made many purchases from the Bouqs and have never been disappointed. Each assortment is always extra special and unique. They always arrive wrapped well to ensure they arrive perfectly. And the flowers always last longer than any other flowers!

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    Verified purchase
    Customer Service

    Reviewed Nov. 4, 2020

    I ordered flowers for a Birthday. I was notified that they had shipped but they never showed up. When I contacted customer service I was told that they never shipped and they were sorry. Any other time a missed shipment wouldn't have been a big deal but it was for a birthday. I was very disappointed. Your company is better than this.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Dan,

    Oh no! We couldn't apologize enough that the flowers were not shipped and a special occasion was missed. This is certainly not the experience we want you to have, especially for a loved one. However, we're glad to hear that you've reached out to our customer service team and someone was able to help. Thank you for your patience while we work to make it right.

    Sincerely,

    Anna@TheBouqsCo.

    Verified purchase

    Reviewed Nov. 4, 2020

    My experience with Bouqs has been positive. I like the more mature, novel bouquets that you create for a more sophisticated palette. The flowers look like what I ordered from the website, and the bouquets are full and fresh when delivered.

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    Verified purchase

    Reviewed Nov. 4, 2020

    I always use your company to send my mother flowers for different occasions. She continuously praises the quality of the flowers and how beautiful they are. Thank you for being such a wonderful company to work with! I look forward to working with your company for years to come.

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    Verified purchase
    Contract & Terms

    Reviewed Nov. 4, 2020

    My brother and I have been sending our mom fresh flowers every month since her birthday last year with the Bouqs monthly subscription service. It brightens her whole month with every delivery. Especially during the pandemic, it has been a bright spot that she can look forward to, and she can truly enjoy them every day while spending more time at home. I love picking out a new Bouq arrangement every month as they are constantly getting new designs!

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    Verified purchase

    Reviewed Nov. 4, 2020

    As always, your bouquets never fail to impress with their quantity, their quality and their "staying power"! I always appreciate that the flowers will arrive on time and will last for a substantial period of time. It is one of the reasons that I keep coming back to you for flowers.

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    Verified purchase
    PriceStaff

    Reviewed Nov. 4, 2020

    I've ordered from Bouqs.com quite a few times and have been nothing short of pleased every time. Even the small bouquets have big, beautiful bulbs. I love to send flowers for special occasions or for no reason at all, and Bouqs makes it so simple to do (and cost-friendly). Though I don't order often enough for the subscription, I think it's wonderful option.

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    Verified purchase
    Contract & TermsRates

    Reviewed Nov. 4, 2020

    The most recent order I placed with Bouqs was for my sister’s birthday and it arrived in a timely manner; plus, the arrangement was nice. The last time I ordered 3 separate Bouqs for 3 women in my life, the Bouqs arrived on time but each was of a different quality. Two were good enough, if not above average. The third was less than spectacular and the flowers were a bit disappointing. Overall my experiences with the Bouqs have been superior to most floral delivery sites/companies and I would rate the Bouqs 8.5-9 out of 10.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Jennifer,

    We appreciate you sharing your experience with us! Thank you for the 5 stars. We hope to continue to exceed your expectations in the future.

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    Staff

    Reviewed Nov. 4, 2020

    Delivery was excellent! The quality of the flowers were exceptional. They lasted a long time and were beautiful. I would definitely order from them again. Girlfriend loved them. I have had flowers elsewhere and nowhere the quality as Bouqs. Delivery was on time and really brightened her day.

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    Verified purchase
    Staff

    Reviewed Nov. 4, 2020

    Fantastic presentation. Beautiful flowers! I mean BEAUTIFUL! Easy, Easy, Easy to order. Happy recipients! I’ve been on both the receiving and giving end of Bouqs and have been thoroughly pleased with their flowers! Especially helpful to send to friends in other states than mine. You’ll be pleased too!

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 4, 2020

    I was happy with the speed at which I could get a bouquet to my ailing sister in a time of need via FedEx. The flowers arrived safely packed and no damage was reported. Very securely wrapped! The only downside was that the white roses did have some brown petals in the bouquet and they were removed by my sister. Overall good experience.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Summer,

    We are so pleased to hear that you are enjoying the full Bouq experience. Thank you for sharing!

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    Price

    Reviewed Nov. 4, 2020

    Always look forward to my Bouqs delivery. Just wish they less expensive but they are always fresh and last much longer than expected. I always cut and refresh the water as they describe and they last at least 7-14 days. Love them. Thank you.

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    Verified purchase
    Online & App

    Reviewed Nov. 4, 2020

    The flowers coming from Bouqs are always gorgeous! They look just like the pictures on the website. The vase/container is tasteful and fits the flowers well. And the flowers always stay alive and full for at least a week after delivery.

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    Verified purchase
    Punctuality & SpeedRefunds & Payouts

    Reviewed Nov. 4, 2020

    I had three consecutive orders. Two orders arrived perfectly on time, another way a day late. It wasn't a huge deal so I didn't even reach out to Bouqs and they STILL reimbursed me for shipping- above and beyond!! It's VERY appreciated.

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    Verified purchase
    Staff

    Reviewed Nov. 4, 2020

    This is the third bouquet I've purchased from Bouqs for my girlfriend and she always love them! This year with the pandemic made more difficult with the distance but these flowers help her remind her that I'm always thinking of her.

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    Verified purchase
    Staff

    Reviewed Nov. 4, 2020

    I ordered Farmers monthly (3-mos) for my GF, and it hasn't disappointed... The first order in Sept was on time and looked great; the 2nd on-time order received in October was fantastic; she loved it immensely, and the flowers are still going strong. I am looking forward to her reaction with the final Nov order arrives. Bouq Flowers Rock...

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 4, 2020

    I have been sending flowers from Bouqs for some time. I have never been disappointed. Customer service is excellent and attentive. When thinking of sending flowers, there is only one choice: Bouqs. Lately we have been sending orchid plants. They arrive at their destination timely and are really beautiful.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Ray,

    Super! We are thrilled to hear that you're happy with your full Bouq experience. Thank you for choosing us to help spread smiles!

    Cheers,

    Anna@TheBouqsCo.

    Verified purchase
    Contract & Terms

    Reviewed Nov. 4, 2020

    Flowers (specifically the yellow lilies) not as fresh as usual but still very pretty. I've been a part of Bouqs since July 2020 and every month look forward to my beautiful flower arrangement. The flowers are usually very fresh and last longer than your typical bouquet.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Rexille,

    Thank you for the #BouqLove! We hope to continue to exceed your expectations in the future.

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    Customer Service

    Reviewed Nov. 4, 2020

    I really like the Bouqs. Quality is steadily improving. My first few orders were no better than flowers I could get a Ralphs market, but I've been really pleased with the past couple orders. I like that Bouqs is an LA-based company and I like that you can see what farms/farmers are providing the flowers--it's a nice differentiator vs. the larger competitors.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Joe,

    We're sorry to hear about the first order. However, we're happy to hear that we've won your trust back! It's our pleasure to bring you unique and sustainably sourced arrangements. Thank you for your feedback!

    Best,

    Anna@TheBouqsCo.

    Verified purchase

    Reviewed Nov. 3, 2020

    The 1st flowers I sent to my gf were absolutely beautiful. The monthly subscription started after that. The 1st monthly flowers didn't even last a week. It seems like it's hit and miss with the flowers.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Timothy,

    We appreciate you sharing your experience with us! We're so sorry to hear that you're disappointed with your Bouq. This is never the kind of experience we want you or your girlfriend to have. Quality is heart of what we do and if issue like this happens, we'd be happy to make it right. Please don't hesitate to reach us at help@thebouqs.com, and someone from our customer service team would be happy to help.

    Sincerely,

    Anna@TheBouqsCo.

    Verified purchase
    Contract & Terms

    Reviewed Nov. 3, 2020

    I've both received and gifted flowers from Bouqs more times than I can easily remember and I've never been disappointed with the variety of arrangements or the quality of the flowers you deliver. Thank you for being totally reliable and for creating such gorgeous gifts!

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Erin,

    Perfect! We're thrilled to hear how happy you're with your Bouq experience. We appreciate you sharing your experience with us!

    Cheers,

    Anna@TheBouqsCo.

    Verified purchase
    Sales & MarketingStaff

    Reviewed Nov. 3, 2020

    Amazing! My girlfriend loves the bouquets she gets sent every month. Bouqs never disappoints her, who receives them, or me, who gets to enjoy her reaction. The discount with the subscription is highly recommended for repeat buyers. One negative to address: the difficulty of submitting a review. 40 words should not be required.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Ile,

    Awesome! We're happy to hear that your girlfriend loved her Bouqs. Thank you for letting us know! I hope you're having a lovely day.

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 3, 2020

    I was disappointed that the flowers arrived late. The delivery date was delayed by a day without notice. The flowers were beautiful and my aunt enjoyed receiving a bouquet. I appreciate the quality of floral options online and ease of scheduling.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Katie,

    We're sorry to hear that the flowers were delivered a day late. We realize that timing is as important as the flowers. However, we're happy to hear that your dear aunt enjoyed her Bouq! Thank you for your patience and for the feedback!

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Nov. 3, 2020

    Bouqs is truly one of my favorite companies. I love their flowers. They have the best customer service and their entire mission is so fantastic. The world would be a better place if every company was run like bouqs. Their pricing is upfront and true, their selection is unbelievable. I truly love this company.

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    Customer Service

    Reviewed Nov. 2, 2020

    I ordered flowers 3 days in advance of an Open House, and they never arrived- I communicated by email 3 consecutive days After the event (where I was forced to purchase flowers elsewhere). All I am told is that I have a credit to use? How is this GOOD SERVICE?? what good is a credit for flowers that never come?? Bouqs never disappointed me before, but this is unacceptable. I don't want to re-create a bad experience by attempting to re-order something that may never arrive???

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Mary,

    We appreciate you sharing your experience with us! We're so sorry to hear that the flowers were delayed for this important event. This is never the kind of experience we want you to have. Please don't hesitate to reach us at help@thebouqs.com so we may make it right for you.

    Sincerely,

    Anna@TheBouqsCo.

    Staff

    Reviewed Oct. 31, 2020

    Just received a box of flowers from caring family members. Unfortunately, some of the flowers in the bouquet were less than fresh and were already falling apart. I am sure my relatives who sent the gift saw a beautiful picture, paid top dollar and assumed I would be receiving a high-quality bouquet. Not so! Disappointing!

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Poupak,

    We are very sorry to hear about the quality of the Bouq that your friend received for her birthday. Quality is at the heart of what we do and we take it very seriously. Please reach out to us at help@thebouqs.com and someone from our team will be glad to help.

    Sincerely,

    Anna@TheBouqsCo.

    Reviewed Oct. 28, 2020

    The bouquet of flowers arrived 2 weeks before they were ready to bloom. This was very depressing on an already depressing day with death of mother. Now on day two of trying to force them to bloom with warm water.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Liz,

    We're sorry to hear about your loss, our deepest condolences. We can't apologize enough for the disappointment that the quality of the lilies may have caused you, especially at this sad time. Please reach us out at help@thebouqs.com so we may make it right for you.

    Sincerely,

    Anna@TheBouqsCo.

    Customer ServicePriceOnline & AppRefunds & PayoutsBilling

    Reviewed Oct. 18, 2020

    When their website didn’t give me an order confirmation, I redid my order. I ended up with two orders and two credit card charges. When I reached to customer service, they told me that “Sometimes there are problems with an order” yet said it was my fault and wouldn’t refund my second order. On top of it all, I was less than pleased with the orders I did receive. Felt cheap and came packed with no hydration at all. Order arrived on Thursday and by Sunday, half the flowers were wilted and thrown out. Terrible customer service and disappointing flower quality. Avoid this company at all costs.

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    Online & App

    Reviewed Oct. 6, 2020

    Meh. I’ve ordered from The Bouqs three times now, and every time, the actual flowers have looked nothing like the pics on the website. I’ve basically paid $75+ a pop for flowers I could have bought at the grocery store. Not super impressed.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Chelsea,

    Oh no! We're sorry to hear that you're not completely satisfied with your Bouq. Thank you for sending along with a photo. Your satisfaction is one of our main goals and we're sorry that we fail you at some point. However, please reach out to us at help@bouqs.com and someone from our customer service team will gladly make it right for you. Thank you for sharing your experience with us!

    Sincerely,

    Customer ServicePriceOnline & AppRefunds & PayoutsStaff

    Reviewed Sept. 28, 2020

    I have never written a negative review for any company before but Bouqs has the worst customer service I have ever experience. Bouqs has a very sneaky way of tricking you into a subscriptions, so make you read everything if you buy from them. I purchased flowers once and was asked if I wanted to save 30% and to do so just subscribe. So I said yes. Little did I know that I would be charged every month for flowers and that flowers would be deliver to the same address every single month. When I went to get a refund for the flowers that were sent because of the subscription (not the original ones I sent) the customer service rep said I could not get a refund but that she would cancel my subscription.

    I tried to explain that the subscription is deceiving and I would like a refund. I also asked for a confirmation that she did cancel my subscription. Instead the customer service rep ended the conversation without doing either. Even know the customer service rep said multiple times that she would cancel my subscription, she never did. I had to message a different rep who did cancel the subscription but refused to give me a refund. This new rep also did not acknowledge that the previous rep had led me to believe that she would cancel my subscription but never did, so another sneaky practice.

    I do not recommend this company to anyone, there are multiple flower delivery services online and I wish I would have chosen one that is not trying to sneakily sign customers up for paid monthly subscription. If I would have clearly been told that I was going to pay X amount of money each month I would have never signed up. Even though I explained all of this I never received a refund.

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    Verified purchase

    Reviewed Sept. 2, 2020

    These were beautiful. So glad to have received these 3 dozen roses of red, bright pink and pink. They arrived on time with plenty of flower food for all 3 dozen. They were very healthy and have gradually opened up to reveal full blooms.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Anita,

    We appreciate you sharing your experience with us! Such a special day! We are happy to hear that you loved your 3 dozen roses. Happy anniversary!

    Cheers,

    Anna@TheBouqsCo.

    Verified purchase
    Contract & Terms

    Reviewed Sept. 2, 2020

    The flower arrangement I purchased was for my sister's 49th Birthday. They never arrived. Correct address was provided, I asked my sister if she received them and she said, “No”. Truly disappointed. I order flowers with Bouqs all the time and it’s never failed me, till now..

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Nilda,

    We appreciate you sharing your experience with us! We're sorry to hear that you were disappointed that the flowers were not delivered and missed your sister's birthday. As our valued customer, this is not the experience we want you to have at anytime. Please reach out to us at help@bouqs.com and someone from our team will gladly help you and make it right.

    Sincerely,

    Anna@TheBouqsCo.

    Verified purchase
    Contract & Terms

    Reviewed Aug. 30, 2020

    I sent a Bouqs arrangement to my sister for her birthday. She was so surprised with the quality and beauty of the flowers. My sister said that watching the blooms open up was a treat. And I was able to watch the shipment go straight from Ecuador to my sister's house. Quite the value and I highly recommend!

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Melanie,

    Lovely! We are thrilled to hear that your sister enjoyed her Bouq on her Birthday. Thank you for the 5 stars! We are happy to hear that we bring joy to your loved ones. Thank you for choosing us to help spread smiles!

    Cheers,

    Andrei@TheBouqsCo.

    Verified purchase

    Reviewed Aug. 29, 2020

    It was delivered to Islip, NY on August 18th and my mother - former President of the Long Island Garden Club - was blown away. High praise from a very discerning eye. I sent them to her after I sent a bouquet to Norwalk, CT and that recipient was also super thrilled. I've found my flower delivery service... Thank you!!

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    Verified purchase

    Reviewed Aug. 29, 2020

    I like that I can have reoccurring orders and save birthdays & anniversaries! I do however wish there were more choices for the reoccurring orders but I have definitely enjoyed being prepared for special occasions with Bouqs in my back pocket. :)

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    Verified purchase
    Customer ServiceTechOnline & App

    Reviewed Aug. 28, 2020

    The flowers came back to life after a day after being put in a vase as per Mary Ann's response email. Still, there were more flowers pictured on the website for Wild about your bouquet than what was received. It's okay now. No worries. Case closed.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Carol,

    We appreciate you sharing your experience with us! We are sorry that the flowers were not in an optimal condition. Please know that our support team - help@bouqs.com will be happy to help you with the quality issue and make thing right.

    Sincerely,

    Anna@TheBouqsCo.

    Verified purchase
    Customer Service

    Reviewed Aug. 27, 2020

    I have been using this company for almost a year and have found their flowers are beautiful, and service is great. I have had a questions and have had someone get back to me within a reasonable amount of time. I recommend this company to my friends and co workers. Thanks for doing a great job!

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Jennifer,

    We appreciate your recommendations and thanks for helping us put smiles on more faces! Thank you for the #BouqLove! We hope to continue to meet and even exceed your expectations in the future.

    Best,

    Anna@TheBouqsCo.

    Verified purchase

    Reviewed Aug. 27, 2020

    I have ordered flowers for friend's birthdays across the country and the flowers always arrive on time, smell great, and are beautiful. Also, we get flowers every two weeks in our home and love them. You are keeping us cheerful during the Pandemic. Thank you!

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    Verified purchase
    PriceRates

    Reviewed Aug. 27, 2020

    The Bouqs Co. has the best selection, price, quality and artists! I am always very pleased their superior service. I highly recommend The Bouqs Co. for that extra special touch when you want to go one step above the rest.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Luis,

    We appreciate your recommendations and thanks for helping us put smiles on more faces! Thank you for the #Bouqlove!

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    TechPunctuality & Speed

    Reviewed Aug. 27, 2020

    I love Bouqs! My experience with Bouqs has always been great! Their flowers are different from other vendors out there which is why I continue to buy from them, shipping is always quick and on time, the flowers last and the people getting them have always been happy....It's just always been a wonderful experience overall!

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Jen,

    Thank you for the #BouqLove! We appreciate you sharing your experience with us. I hope you're having a wonderful day!

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    Price

    Reviewed Aug. 27, 2020

    I have a flower subscription and almost always choose the lilies. I have also picked roses on occasion. They are long lasting and beautiful, especially the lilies. It’s one of the few luxuries I will allow myself and so worth it. I love having fresh flowers in the house and am always super happy on my Bouq day.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Erica,

    Great choices of flowers! We appreciate you sharing your experience with us! Thank you for the 5 stars.

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 27, 2020

    The diversity of flowers your company has is amazing online. I like nothing better than getting a phone call from her once she’s received the flowers and I can hear the smile in her voice. I just wish you had some different bases to choose from the variety would be nice.

    Thanks for your vote!
    Verified purchase
    Customer ServiceContract & TermsRefunds & Payouts

    Reviewed Aug. 27, 2020

    I have sent over 8 arrangements through Bouqs. I have had 2 not be able to be delivered due to agriculture reasons for Hawaii and the other order was never processed. The customer service gave refund but no flowers on mother's day was a tough one. Flowers arrive in decent shape with no water and perk up and last for days!

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Daryal,

    We appreciate you sharing your experience with us! We're so sorry to hear that there were mishaps with the orders and we missed the mother's day. Please know that this is not the experience we want you to have or the recipient. If you ever have issues with your orders being delayed or quality issues, please don't hesitate to reach us at helps@bouqs.com - and we'll be more than happy to make it right.

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    Online & App

    Reviewed Aug. 27, 2020

    The Bouqs is very easy to shop on the website. They have a variety of flowers and always supply you with great quality. The flowers last for a long time too. We sent an orchid in this order and while it was not the color I thought I was getting, it was still beautiful.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Daria,

    Thank you for your kind and inspiring feedback! We hope to continue to meet and even exceed on your expectation in future.

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    Contract & TermsBilling

    Reviewed Aug. 27, 2020

    I am so thankful for this company. My mom has been watching our kids and not requiring payment. The way that I'm showing gratitude is through the monthly Bouqs subscription and we have been SO PLEASED with the quality of the arrangements. Great work!!

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Evie,

    Wow! Thank you for sharing your experience with us! We're happy to be one of the many things you give your mom as a THANK YOU for what she's done for you and your family! Mom's the best 100%!

    Cheers,

    Anna@TheBouqsCo.

    Verified purchase

    Reviewed Aug. 27, 2020

    Been order for at least 2 years and orders always come on time. Great flowers and love the orchids. The recipients love it. That’s all I have to say. And I think it’s enough. I have recommended Bouqs.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Nenita,

    We appreciate you sharing your experience with us! Thank you so much for putting your trust and loyalty to Bouqs. You're the best!

    Cheers,

    Anna@TheBouqsCo.

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 27, 2020

    Beautiful flowers. My son had sent me Mother’s Day Bougs for the last two years and now I’m using Bougs for friends & family. Wedding, sympathy and friendship. Great customer service, thank you! The flowers keep me in touch with those I care for.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Gail,

    Perfect! Thank you for the #BouqLove! We hope to continue to exceed your expectations in the future.

    Best,

    Anna@TheBouqsCo.

    Verified purchase

    Reviewed Aug. 27, 2020

    Thank you! I was very satisfied with my order. The flower selection was beautiful and my friend was very happy. Thanks for the wonderful service and product. She and her two daughters loved them and they raved about how good they smelled.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Alaura,

    Super! We are thrilled to hear that your friend was happy with her Bouq. Thank you for choosing us to help spread smiles!

    Cheers,

    Anna@TheBouqsCo.

    Verified purchase
    PriceRates

    Reviewed Aug. 27, 2020

    Great product!!! Fresh and reliable - you always have a great variety. Also the flowers last a long time, which is a really nice feature. The prices are very reasonable. I don’t use any other flower delivery service, though I do wish Monday deliveries were easier....

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Phillip,

    We appreciate you sharing your experience with us! Thank you for the 5 stars. We hope to continue to exceed your expectations in the future.

    Best,

    Anna@TheBouqsCo.

    Verified purchase

    Reviewed Aug. 27, 2020

    The order arrived in time and was nicely packaged. The flowers didn't have any damage are were easy to display. The ordering process is very easy as the automatic renewal makes things very easy. The seasonal offerings are usually unique and a hit.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi JP,

    Wow! We are ecstatic to hear that you are enjoying your subscription and the flowers! We hope to continue to meet and even exceed your expectation in the future!

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 27, 2020

    Everything turned out great. Quick and accurate delivery, and the flowers bloomed beautifully. The mason jar vase was a great touch and couldn’t even hold all the flowers in the bouquet (a good problem to have, in my opinion). Will definitely use Bouqs again and would recommend to any family or friends looking to send flowers. Thank you!

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Brandon,

    We appreciate your recommendations and thanks for helping us put smiles on more faces! Thank you for the #Bouqlove!

    Cheers,

    Anna@TheBouqsCo.

    Verified purchase
    Sales & Marketing

    Reviewed Aug. 27, 2020

    The flowers arrived day they were promised. She said they were abundant and beautiful. Also great that I found a discount code to use. Company did not assist with that. Being laid off, I needed a discount. Would use again. Great selection.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Christine,

    Thank you for your awesome feedback! We're glad to hear that you're happy with your Bouq experience. Thank you for the 5 stars!

    Cheers,

    Anna@TheBouqsCo.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Aug. 27, 2020

    Prompt and fresh flowers. Instructions are clear. Love the option that we can change the time and type of flowers delivered. The flowers are seasonal. Like the emails I get telling me about the date of shipment as well as the date of arrival.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Preetha,

    We're happy to hear that you're satisfied and happy with your full Bouq experience. Thank you for sharing your experience with us! Have a lovely day!

    Sincerely,

    Anna@TheBouqsCo.

    Customer ServiceSales & MarketingStaff

    Reviewed Aug. 21, 2020

    Recently we lost my father-in-law and began receiving flowers from friends & family. A delivery from The Bouqs Co came with no name. The company refused to reach out to sender to confirm that the no name was a mistake. If the sender refused then we would have a bigger problem. Now my wife can't send a thank you, which in turn could cause her to lose not only her father, but now a friend. I understand the privacy policy. Our only ask was for the company to reach out to the sender to correct a mistake on their part and possibly save a friendship. I find this to be poor customer service. The only help I was given was their mailing address to send a subpoena to.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Bob,

    We appreciate your feedback! So sorry that the sender's information cannot be provided because of the company's privacy policy. However, we're glad to know that someone from our support team explained this policy and provided information on the process.

    Sincerely,

    Anna@TheBouqsCo.

    Price

    Reviewed Aug. 19, 2020

    I received a bouquet today from my sister and upon opening it severely Disappointed with the quality and shape of the flowers that were sent. First totally wilted, leaves look fried and flowers smell spoiled. Instructions tell you to take off the leaves on the stem under the waterline but these are welded all the way top several limb extremely brown and looks spoiled and sitting on the truck for four days. These are way too expensive to look like this. I wouldn’t accept these if they were free if I was the purchaser.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Jessica,

    Oh no! We're so sorry to hear that you were disappointed with your bouq. This is never the experience we want you and your sister to have, nor does it match the standard of beautiful, farm fresh flowers on which we pride ourselves. Please reach out to us at helps@bouqs.com and someone from our support team will be glad to make it right. We appreciate you sharing your experience with us and attaching those photos.

    Sincerely,

    Anna@TheBouqsCo.

    Verified purchase

    Reviewed Aug. 18, 2020

    Everything was perfect. The vase that was sent arrived shattered. The delivery location is in the middle of nowhere and the flowers were well received. I will always use Bouqs. I absolutely love the variety that you offer. There aren’t too many flower companies with such a wide variety.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Tyson,

    We appreciate you sharing your experience with us! So sorry to hear about your broken vase. Please know that you may reach out to us at helps@bouqs.com if there's ever an issue with your order. However, we're happy to hear that you are satisfied with you Bouqs experience. We hope to continue to meet and even exceed your expectation in the future!

    Best,

    Anna@TheBouqsCo.

    Verified purchase

    Reviewed Aug. 16, 2020

    I have had problems with other online flower delivery websites so I was a little nervous to try another one. I first ordered from Bouqs for Mother's Day 2020, My Mum was Very pleased! Her Birthday is in August so I ordered from Bouqs for her Bday too. My Mom said the Roses were beautiful and from Ecuador! I will definitely order from Bouqs again! It feels good to make Mom smile.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Suzen,

    Oh! We're thrilled to hear that your mom loved her bouqs and you are satisfied with your full bouq experience. We hope to continue to meet and exceed your expectation in the future. Thank you for choosing us in brightening you mom's birthday month!

    Cheers,

    Anna@TheBouqsCo.

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 14, 2020

    I gave my mom a monthly subscription, and the first bouquet was gorgeous! They opened beautifully and lasted longer than any other cut flowers one could receive. She is thrilled and can't wait to receive another bunch next month! The perfect gift!

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Megan,

    Awesome! We're happy to hear that your mom was thrilled with her bouqs! I hope you're enjoying your subscription and we appreciate you sharing your experience with us.

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 14, 2020

    The flowers were even better than imagined. They bloomed a few days later and still look good. Thank you so much. I would recommend your company to any friend or family member. I'm a real hero to my wife over these.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Brian,

    Awesome! We appreciate you sharing your experience with us! We're thrilled to hear that you're happy with your bouq and we thank you for the recommendation! Your wife's surely lucky to have you!

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 13, 2020

    I don't have a order number but my service has always been excellent and everyone has been in awe of their beauty and longevity. You offer a unique variety and great customer service. I have only had one late delivery and I would say it was due to delays with Covid. It was only 1 day off and that was ok as the person wasn't expecting them anyway.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Kathleen,

    We are so pleased to hear that you are enjoying the Bouq experience and so sorry to hear about the delay. This is certainly not the kind of experience we want you to have. We appreciate your understanding on the delay. Thank you for sharing!

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    PriceRates

    Reviewed Aug. 13, 2020

    Flowers were gorgeous and lasted almost two weeks. I was disappointed in the vase. I was a little nervous because of the time between being shipped and arrival. Low quality vase for the additional price. I have changed to no longer include a vase on future orders.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Mary,

    We appreciate you sharing your experience with us! We're so sorry to hear that you're not happy with the vase but I'm glad to hear that you enjoyed your flowers. We hope to continue to exceed your expectation in the future.

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    Contract & TermsPriceRatesValue

    Reviewed Aug. 13, 2020

    I have sent my wife and my mother in-law arrangements and they were timely, absolutely beautiful and well worth the money I spent on them! Great company!!! 6 star rating! I will certainly be a repeat customer for all of my floral needs.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Blake,

    Sweet! We're thrilled to hear that you're happy with the bouqs you ordered for your wife and mother-in-law! They surely are lucky to have you! Thank you for the best rating ever!

    Cheers,

    Anna@TheBouqsCo.

    Verified purchase
    Staff

    Reviewed Aug. 13, 2020

    I placed an order and input the incorrect address, sending flowers to a complete stranger. I intended to send flowers to a new member of my team the night before her first day to welcome her and hopefully settle any pre-first day jitters. I messaged with a wonderful Bouqs rep explaining I made a mistake and was wondering if Bouqs could help me. He more than came through- he arranged for the same GORGEOUS bouquet to arrive for my new team member! Thank you!

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Caitlin,

    Thank you for sharing your experience with us! We're happy to hear that you're satisfied with your Bouqs experience. I hope you're having a wonderful day!

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    Contract & Terms

    Reviewed Aug. 13, 2020

    I ordered the Wild About U arrangement for my mom’s 96th birthday and it was beautiful. It came on time and well packaged. I love the 2 succulents that could be planted after. This is a long lasting gift for sure! I would recommend Bouqs to a friend anytime.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Monette,

    Awesome! We're thrilled to hear that you're satisfied with the bouq experience and your mom loved her birthday Wild About U bouq! We appreciate your recommendations. Thank you for the #Bouqlove!

    Cheers,

    Anna@TheBouqsCo.

    Verified purchase
    PriceRates

    Reviewed Aug. 7, 2020

    Nice selection in product. Nice selection in price. I had on time delivery and good feedback from the recipient. Good confirmation of delivery. I appreciation that your bouquets are different from the other products in the marketplace. This is the second time I have used your service.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Ann,

    We appreciate you sharing your experience with us! Thank you for the 5 stars. We hope to continue to exceed your expectations in the future.

    Cheers,

    Anna@TheBouqsCo.

    Verified purchase
    Staff

    Reviewed Aug. 7, 2020

    I have an IPad and had trouble submitting the order but your help was wonderful. Could not find where to edit my order which was the problem BUT your flowers are extraordinary. My daughter sends them to me and I sent this for her birthday. Exquisite. I would try again but hesitant because I had so much trouble. Everything else is great!

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi BettyLou,

    Thank you for sharing your experience with us! So sorry to hear that you had difficulty in editing your order. However, we're happy to hear that you are satisfied with how we handled your situation.

    Best,

    Anna@TheBOuqsCo.

    Verified purchase
    Customer ServiceSales & MarketingPriceHonesty & Transparency

    Reviewed Aug. 6, 2020

    Ladies and gentlemen, your marketing, and sales incentives/promotions are wonderful. I was really happy to see a reasonable shipping fee. If there was a separate handling fee equal to the cost of the flowers along with a shipping fee, I would have avoided the purchase. I appreciate upfront honest and reasonable costs.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Dorian,

    We are so pleased to hear that you are enjoying the full Bouq experience. Thank you for sharing!

    Best,

    Anna@TheBouqsCo.

    Verified purchase

    Reviewed Aug. 6, 2020

    I was given the tracking number for someone in Miami. It was confusing and ended up messing up the surprise for the person who was getting the gift in Bolingbrook on Monday. Other than that, the flowers were gorgeous and the recipient was pleased.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Lisa,

    We appreciate you sharing your experience with us! So sorry that you were provided with an incorrect tracking details and for the surprise to messed up. This is certainly not the kind of experience we want you and the recipient to have. However, we're happy to hear that the recipient was pleased with the bouq!

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    Staff

    Reviewed Aug. 6, 2020

    This is maybe the third time I use The Bouqs. My latest service was amazing like before. I needed the flowers in a hurry and they arrive on time and perfectly. My friend received them after being gone all day and they survived the Florida heat for a whole afternoon without an issue.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Denisse,

    We appreciate you sharing your experience with us! We're happy to hear that your friend enjoyed her flowers. We hope to continue to meet and even exceed your expectation in the future!

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    Staff

    Reviewed Aug. 6, 2020

    Great designs, excellent long lasting flowers, they put together exactly what they say they going to. No middle man so flowers are direct. Easy website. Nice people. Come on. I just wrote as much as I felt I needed to. You put it in sentences.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Marje,

    This is awesome! Thank you for sharing your experience with us! We're happy to hear that you're satisfied and enjoying your full bouq experience. I hope you have a wonderful day!

    Best,

    Anna@TheBouqsCo.

    Verified purchase

    Reviewed Aug. 6, 2020

    Ranunculus pink pearl bouquet sent, she loved it and kept saying how fresh they were and these lasted for quite awhile. She told me that this place was a keeper for ordering flowers in the future! My other sister also ordered a bouquet from you for her and those were equally beautiful and fresh and lasted for many days.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Darcy,

    We're thrilled to hear that your sisters loved the bouqs! Thanks for helping us put smiles on more faces! Thank you for the #Bouqlove!

    Cheers,

    Anna@TheBouqsCo.

    Verified purchase
    Contract & Terms

    Reviewed Aug. 6, 2020

    I ordered three different arrangements on the one year anniversary of my father's passing- one for my mother, one for my sister and one for my step-sister. They all loved the bouquets! It was a great way to honor and celebrate my dad.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Karen,

    Thank you for sharing your experience with us! We're happy to hear that your mom and sisters loved the bouqs you sent them, especially on year anniversary of your father's passing.

    Best,

    Anna@TheBouqsCo.

    Verified purchase

    Reviewed Aug. 6, 2020

    I've received two Bouqs so far. Both were lovely, though I was somewhat disappointed that my first bouquet was from outside the country (and didn't last very long, probably because of a long hot trip to get to me)-- I was under the impression that they came from small local farmers, so not knowing the source till after I ordered was a little disappointing. My second bouquet has been perfect, I really love it.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Ashleigh,

    We appreciate you sharing your experience with us! So sorry to hear your disappointment with your first bouq. Our flowers are outsourced from different farms and we have flowers coming from South Africa. If ever you're unhappy with your bouq, please don't hesitate to let us know at help@bouqs.com and our support team would be happy to make things right for you. On a good note, I am glad to hear that you are happy with your second bouq! We hope to continue to meet and exceed your expectation next time.

    Sincerely,

    Anna@TheBouqsCo.

    Verified purchase
    Customer ServiceContract & TermsStaff

    Reviewed Aug. 6, 2020

    I have had a fantastic experience ordering flowers from The Bouqs Co. The flowers are always beautiful & in good condition, arrangements are modern & diverse, & the customer service has been excellent. I'm enjoying my subscription service as well!

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Kristina,

    Awesome! We are so pleased to hear that you are enjoying the full Bouq subscription experience. Thank you for sharing!

    Best,

    Anna@TheBOuqsCo.

    PriceMaintenanceRates

    Reviewed Aug. 5, 2020

    I ordered 7 different Mother's Day bouquets for my family members and 5 were atrocious, think half broken stems, flowers dying! One of the other two died in less than 3 days. For the price, I should get great quality.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi William,

    Thank you for sharing your experience with us! We can't apologize enough for the disappointment this had caused you. This is certainly not the kind of experience we want the recipients to have on a mother's day celebration. Our goal is to provide quality products and services to our customers at all time, however, if things like this happens - we'd be glad to make it right for you. I'm glad to know that one of our support teams was able to help you with the quality issues of the flowers.

    Sincerely,

    Anna@TheBouqsCo.

    Verified purchase
    Customer ServiceContract & TermsSales & MarketingPriceOnline & AppMaintenanceTimeliness

    Reviewed Aug. 3, 2020

    I recently ordered two bouquets for delivery and the flowers that arrived were not only NOT what was pictured but they weren't in great shape. Also their website is deceitful and I thought I was signing up for 30% off my first order for signing up for an email subscription (as most websites do these days), but apparently signed up for the delivery subscription. I noticed the mistake immediately and wrote customer service within minutes but they still charged me $36 to cancel the subscription.

    As of right now this cancellation fee is not disclosed anywhere on their website! The 'terms' I thought I was agreeing to where the email terms. In fact, I still haven't seen the 'terms' I supposedly agreed to. Cancellation fees should be made loud and clear. I feel so violated and I expected more compassion from a floral arrangement company. I get the sense this is a common occurrence otherwise they would've been more accommodating, which leads me to believe it's a deliberate scam to make extra money off innocent mistakes. Seriously? They are that desperate? The owners should be ashamed of themselves especially with how they advertise themselves as being "woke." Give me a break...

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Nihal,

    Oh no! So sorry to hear that you were unhappy with your Bouq experience, and the subscription did not work out for you. Please know that our support team at help@bouqs.com would be happy to help you with anything that you're unsatisfied about. We certainly do not want you to feel that way. We appreciate you sharing your experience with us!

    Sincerely,

    Anna@TheBouqsCo.

    Verified purchase
    Anthony increased rating by 4 stars.
    Customer ServiceSales & MarketingPunctuality & SpeedTransparency
    After a positive interaction with The Bouqs Company, Anthony increased their star rating on July 31, 2020.

    Updated review: July 31, 2020

    *UPDATE* I was convinced that this was my first and my last time ordering from Bouqs after my experience and did not expect to actually receive any more responses to my review. But little did I know, a manager had noticed my review and was looking into the incident. On Wednesday that manager responded on the inquiry thread that was started Friday evening, apologetically letting me know that this incident did not go unnoticed, explained what happened and that it was brought up with their executive team to prevent it from happening. As well as generously offering to still send the Bouqs, despite the order being cancelled, and upgrading it as a way to make it up.

    Original Review: July 25, 2020

    If I could give this company less than 1 star and it actually have an impact in the score I would. I placed an order 1 week in advance for flowers to be delivered for my mother's birthday since I was unable to be in town to celebrate due to work. On the day the flowers were supposed to be delivered, I emailed customer service around 6:30pm EST to ask when this would be delivered given how late it was. Their response? -- A cancellation notice, without even an explanation as to why the order was cancelled on the day of delivery and then send an email saying that the order was canceled which would take 3-5 days to actually credit back and that they have posted a 20% coupon to my account for a future order and offering to place an order for the next "available" date (not the date that it needed to be there for).

    Why, after the horrendous and disappointing experience I had, would offering a coupon for future seem like an appropriate way to rectify the problem? It's more of an insult to me. The only thing that I wanted was for my mom to receive flowers for her birthday, not an explanation-less cancellation and a 20% off coupon to use in the future. Their solution instills no sense of reliability or reason to consider entrusting them with a different occasion and the responsibility to actually fulfill the order.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Anthony,

    Oh no! We couldn't apologize enough for missing your mom's Birthday! We understand how important for you to send your mom a surprise bouq especially in this unprecedented time. However, I'm glad to know that our support team will look into the reasons as to why this happened. Again, our sincerest apologies for missing the occasion. I hope your mom had a beautiful Birthday, nonetheless. We appreciate you sharing your experience with us.

    Sincerely,

    Anna@TheBouqsCo.

    Verified purchase

    Reviewed July 24, 2020

    She loved it!!! Was especially thrilled with the succulents that were included that she planned to plant! The flower bouquet was beautiful and Mother-in-law was so pleased! Used a Groupon Deal but now that I found you will use your services again!

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Linda,

    That's perfect! We appreciate you sharing your experience with us! It's such a joy to hear that your Mother-in-law loved the bouq. We hope to continue to exceed your expectation.

    Best,

    Anna@TheBouqsCo.

    Verified purchase

    Reviewed July 23, 2020

    Flowers were beautiful as usual, but 75% of them didn't last more than a few days. Same thing happened with my last order. Previously, your flowers would last much longer than other online florists, which is one of the reasons I have used Bouqs. But that has not been the case lately.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Christian,

    We appreciate you sharing your experience with us! So sorry to hear your disappointment with your flowers. As the flowers have different lifespan, with proper care, our farm flowers will usually last between 5-7 days. However, you may reach us at help@thebouqs.com and our support team will be glad to help you.

    Sincerely,

    Anna@TheBouqsCo.

    Verified purchase

    Reviewed July 23, 2020

    I love that my bouquet still fresh after I received the bouquet. I love how they are still alive and well, and the only thing that I have to take my yellow roses away since they only one that died love.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Arlene,

    We appreciate you sharing your experience with us! So sorry about the yellow Roses that did not last. However, we're happy to hear that you loved your bouq, over all! I hope we can meet and even exceed your expectation in the future.

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    Customer ServiceFollow-Through

    Reviewed July 23, 2020

    The ordering process was very easy. Bouqs has a great selection to choose from. The order was delivered as promised. Good communication from the company regarding delivery - when and where it was left. Flowers looked beautiful. It's been 13 days and they're still hanging in there. Thanks, Bouqs!

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Diane,

    Thank you for the #BouqLove! We hope to continue to exceed your expectations in the future.

    Best,

    Anna@TheBouqsCo.

    Verified purchase

    Reviewed July 23, 2020

    The flowers arrived beautifully and were quite beautiful themselves! I did as instructions say with watering and food, etc. but I fortunately they seemed to last just as long as the ones from the store. So not sure if I will continue.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Shannon,

    We appreciate you sharing your experience with us! So sorry to hear that you were not completely satisfied with your bouq. Please know that if ever you unhappy with our product or any kind of services, our support team at help@thebouqs.com will be glad to help and try to make things right for you.

    Sincerely,

    Anna@TheBouqsCo.

    Verified purchase
    Refunds & Payouts

    Reviewed July 23, 2020

    My Flowers that was delivered Still have not Blossomed!! Delivered 10 Days ago! I would like a new order or be a Refund for Them. The other order was Beautiful & no Complaints!! Please address this order as soon as possible!! Thanks, Al.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Al,

    Thank you for sharing your experience with us! So sorry to hear that the flowers still did not bloom. This is certainly not the level of service we pride ourselves on. Please reach out to us at helps@thebouqs.com and someone from our team will be glad to help you.

    Sincerely,

    Anna@TheBouqsCo.

    Verified purchase
    Customer ServiceContract & TermsOnline & App

    Reviewed July 20, 2020

    I found out about Bouqs from an email sent by the company. I went to the web site and was very impressed with the beauty of the bouquets. When I read the reviews, the recipients were delighted with the quality of the flowers and the beauty of the blossoms. The flowers arrived the day after shipping and arrived in wonderful shape. Each blossom was secured to the large packing box and carefully arranged so as to ensure the blossoms arrived intact and maintained their beauty. The blossoms were mostly closed, so that the arrangement would bloom after arranged. So nice. I will definitely order flowers from Bouqs again.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Patricia,

    Fantastic! We're thrilled to hear that you are happy with your Bouq experience. Thank you for sharing!

    Cheers,

    Anna@TheBouqsCo.

    Reviewed July 18, 2020

    I was very unhappy with my experience. The flowers that came did not look like the photo on their site (it was NOT a bouquet that was their choice of flowers), and the flowers are wilting already! The order was delivered on a Thursday, I was home and got them into water immediately, but they are still looking limp today (Saturday). For the amount of money that I spent on this order, I'm extremely disappointed.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Cathy,

    Oh no! So sorry to hear that you were not satisfied with the quality of your bouq. This is certainly not the kind of experience we want you to have. However, we are happy to know that someone from our support team was able to assist you with this issue. Know that we would be happy to make things right for you. We appreciate you sharing your experience with us and attaching a photo of the flowers.

    Sincerely,

    Anna@TheBouqsCo.

    Refunds & PayoutsStaffTransparency

    Reviewed July 17, 2020

    I was looking to get a sun-flower bouquet. I signed on for a subscription, understanding that I would be able to customize my order once the basic information about the subscription was taken. There was not explanation in the website about the entire process, except the information that AFTER they collected the information about you and your subscription, you would be able to customize your order.

    When I finalized the order, I noticed that I was getting a pre-designated bouquet and that I would not have an opportunity to customize my order. I immediately cancelled the order. However, I am being told that the bouquet that I DID NOT WANT was being sent and that there was not way they would stop the order and refund me. I am not happy about this since I went into it with good faith and met a wall of intransigence and inability to recognize that the information available in the website to customers is not helpful. I regret have ever done any business with this company.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Jose,

    We appreciate you sharing your experience with us! So sorry to hear your disappointment on ordering your bouq and that you're not satisfied with how it was handled by our support team. Our farm Bouqs cannot be customized, as each Bouq is specifically designed to fit a specific farmer's crop. Your flowers will come straight from the farm, which is great because they will be fresh and eco-friendly, but this also means that customizing an order is not possible. I hope we'd have another chance to meet and even exceed your expectations the next time!

    Sincerely,

    Anna@TheBouqsCo.

    Verified purchase
    Punctuality & SpeedOnline & AppEase of Use

    Reviewed July 15, 2020

    Flowers were beautiful and was able to get them delivered fairly quickly. I always use Bouqs when I need to send flowers or see something for myself! Website is so easy to use and love having all my recipients stored because I typically send for birthdays.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Athena,

    Awesome! We are so pleased to hear that you are enjoying the full Bouq experience. Thank you for sharing!

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    Customer ServiceSales & MarketingPriceStaff

    Reviewed July 15, 2020

    Loved the flowers and delivery communications were very clear! I appreciate the offers and coupons that are emailed out as flowers are, unfortunately, very expensive. Adding a spot of happiness to my office was greatly appreciated by my coworkers and myself! The roses were excellent quality.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Abby,

    We appreciate you sharing your experience with us! So sorry to hear that you're not completely satisfied with the Groupon, however, we're happy that you chose us to brighten up the day in your office. I hope you have a beautiful day!

    Cheers,

    Anna@TheBouqsCo.

    Verified purchase
    Contract & TermsPunctuality & SpeedStaff

    Reviewed July 15, 2020

    Not only do I personally enjoy a monthly subscription, I also regularly gift flowers to friends and family. The flowers I've received have been lovely, my most recent delivery of colorful roses were fragrant and long-lasting. Gift recipients have been pleased with their deliveries, and photos shared (attached) with me showed truly vibrant arrangements. The customer support team has been top notch...very responsive and clearly committed to the best possible outcome. Can't wait for my next delivery!

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Amy,

    Awesome! Thank you for sharing your experience with us! We are truly happy to hear that you're enjoying your full Bouq experience, especially your subscription. Our support team will surely know how happy you are with the service. Thank you for helping us deliver smiles!

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    Jennifer increased rating by 2 stars.
    Punctuality & Speed
    After a positive interaction with The Bouqs Company, Jennifer increased their star rating on July 13, 2020.

    Updated review: July 13, 2020

    Bouq has redeemed the update to 5-stars with their customer service & attention to details. They have mitigated my issue quickly. Thank you!

    Original Review: July 9, 2020

    The white and yellow tea roses wilted and died too early. I received my order last Friday, 7/2 and by Monday, 7/6 they were done for. I followed the directions- cutting and used the powder on 7/2. On 7/6, I cut them again and put fresh water and another packet of powder that I had on-hand. Only one of the yellow rose blossoms is blooming and the other yellow roses are all wilted still. Not a very good 2nd impression on the subscription. My 1st experience was a Bouq sent to me from a friend for my birthday.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Jennifer,

    Oh no! So sorry to hear that the Roses did not last long and that you were not able to fully enjoy your bouq. This is certainly not the kind of experience we want you to have, especially on your Birthday. Please know that you may reach us at helps@thebouqs.com and we'd be happy to make things right for you.

    Sincerely,

    Anna@TheBouqsCo.

    Verified purchase
    Contract & TermsPriceStaffRates

    Reviewed July 9, 2020

    I received two dozen long stem beautiful white roses for my birthday. They lasted for over 2 weeks which is truly amazing. I sent flowers on July 1st to a friend and used Bouqs. For the first time. She was very pleased with the colorful arrangement. Thank you for offering so many choices at reasonable prices that are directly from farmers. Looking forward to future orders.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Linda,

    Perfection! We're so happy to hear how you're loving your Birthday Roses. We appreciate your recommendations and thanks for helping us put smiles on more faces! Thank you for the #Bouqlove!

    Cheers,

    Anna@TheBouqsCo.

    Verified purchase
    PriceRates

    Reviewed July 8, 2020

    Beautiful flowers, very fresh. Good delivery, on time. Easy to order, good selection, great price. Love this company. Love that you don't have to get a vase. My mom was very pleased and they were so tropical looking. I would definitely order again.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Susan,

    Thank you for the #BouqLove! We hope to continue to exceed your expectations in the future.

    Best,

    Anna@TheBouqsCO.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed July 8, 2020

    I bought Lady Luck for a friend. She called me RAVING about the beauty, the color, the vibrancy, the scent, even the freshness and speed of delivery. I'd def buy from them again. Groupon was a nice added bonus. Thanks sooo much!!

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi LaShonda,

    Awesome! Thank you for sharing this with us. So happy to know that your Friend loved the Orchid and you are happy with your groupon. Your friend is just so lucky to have you!

    Cheers,

    Anna@TheBouqsCo.

    Verified purchase

    Reviewed July 8, 2020

    The Farmers Choice flowers were chosen for my Aunt's 80th Birthday. She loved them so very much. I was happy with the delivery time and condition of the flowers upon arrival. Your flowers are quite beautiful and they are displayed in a way to make them stand out.

    Thanks for your vote!
    Verified purchase

    Reviewed July 8, 2020

    I ordered a bouquet for an Aunt's retirement. The shipment arrived on time. I saw pictures and the bouquet was absolutely beautiful - I couldn't believe how many roses there were, as well as the quality. Very impressed and will use your company again.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Teri,

    That's so sweet of you! We are ecstatic to hear that your Aunt loved her bouqs. We appreciate you sharing this with us!

    Best,

    Anna@TheBouqsCo.

    Verified purchase

    Reviewed July 8, 2020

    I ordered flowers for my mom’s 97th birthday. They were lilies. The bouquet was the most beautiful flowers I have ever sent and they lasted forever. The flowers came exactly when I asked them to be delivered. When my mom opened the box of flowers and placed them in water the lilies immediately started to open. They were beautiful. I’ll never order from anyone except Bouqs now. Thanks.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Deborah,

    Belated Happy Birthday to your Mom! We're thrilled to hear that your Mom loved the Lillies you ordered for her. Thank you for letting us know!

    Cheers,

    Anna@TheBouqsCo.

    Verified purchase
    Contract & TermsPriceRates

    Reviewed July 8, 2020

    I've used The Bouqs company several times. They are reliable and provide stunning arrangements for a very reasonable price. People that have received arrangements have all commented on how beautiful they were! The vases that you can purchase to accompany the flowers are darling and I keep them to use around the house.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Catherine,

    Thank you so much for sharing such your experience with us! We are thrilled to know that you're enjoying your bouq and the customized vases. We hope to continue to exceed your expectations in the future.

    Best,

    Anna@TheBouqsCo.

    Verified purchase

    Reviewed July 8, 2020

    Loved this Deluxe bouquet of summer flowers. All of them were wrapped beautifully, especially the Cala Lilies, and today all of the fuchsia and pink roses are opening up. The fresh eucalyptus also smelled great. The combination of these flowers made it so uplifting!

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Louanne,

    Perfection! We are so thrilled to hear that you're happy with your bouq experience. Thank you for sharing this with us!

    Cheers,

    Anna@TheBouqsCo.

    Verified purchase
    CoveragePriceRates

    Reviewed July 8, 2020

    This is my first order with The Bouqs company and it will be the first of many. I have tried other internet flower companies and you are by far the best. They flowers came packaged securely and carefully. I especially liked the bloom covers for the unopened blooms. Very nice touch. Regarding value - I would say that the price is commensurate with the quality and quantity. This is not a bargain based product.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi David,

    Thank you for the 5 stars and we appreciate you sharing your experience with us! We hope to continue to exceed your expectations in the future.

    Best,

    Anna@TheBouqsCo.

    Verified purchase

    Reviewed July 8, 2020

    Sent two separate orders, one bouquet to each of my sisters for Independence Day. Well received and arrived timely and beautiful. Awesome job once again. You continue to raise the bar, set high expectations. Love it. Keep up the good work.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Theresa,

    That's so sweet of you! We appreciate you sharing your thoughts with us and we're thrilled to hear that you are loving your bouq experience.

    Best,

    Anna@TheBouqsCo.

    PriceRefunds & PayoutsStaffRates

    Reviewed July 7, 2020

    My experience with The Bouqs was terrible and urge people to BEWARE. The flowers were *not* worth the amount charged. You can get equivalent if not nicer flowers for lower price from local florist (and it's better on the carbon imprint too) as well as even some grocery stores (like WF). Also, they charged me twice for an order. I tried to cancel the second order, but they refused to refund me and instead only offered to give me a credit. Entirely unacceptable and unprofessional practice.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi James,

    We appreciate you sharing your experience with us! So sorry to hear that you were not satisfied with your bouq and how it was handled. This is certainly not the level of service we pride ourselves on. However, I'm glad that you reached out to us at help@thebouqs.com. I hope we can meet and even exceed your expectations the next time!

    Sincerely,

    Anna@TheBouqsCo.

    Sales & MarketingPriceMaintenance

    Reviewed July 7, 2020

    I first received roses from Bouqs from my daughter. They were beautiful and lasted for one and a half weeks. However, when I ordered my own bouquet that consisted of calla lilies, Stargazer lilies and roses I was not too happy with the outcome. The Stargazer lilies lasted the longest but the calla lilies stems got mushy to the tune of about one per day. I followed directions that came with the flowers. The calla lily blooms themselves were fine just the stems did not last. The roses never really opened and most just flopped over. I contacted Bouqs about another issue with the order (Stargazer lily blooms broken off at delivery) and received a 20% discount on another order. But the situation with the stems and the roses not opening left me unhappy. I am sending a bouquet to my daughter this week for her birthday. Will see how it fares. Pretty sure I am not going to spend any more money with Bouqs.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Marie,

    Oh no! So sorry to hear your disappointment of your flowers and that you were not completely satisfied with the compensation issued. This is certainly not that kind of experience we want you to have. I hope we'd have another chance to meet and even exceed your expectations the next time!

    Sincerely,

    Anna@TheBouqsCo.

    Verified purchase
    Contract & Terms

    Reviewed July 1, 2020

    Easy site to navigate; pictures are exactly as the arrangements arrive; love the quality and the unique flowers. There are arrangements for everyone I send flowers to - business, family and even myself! I've been ordering Bouqs for years and I have never ever been disappointed or had a bad experience. Recommend to everyone.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Alison,

    We appreciate you sharing your experience with us! Thank you for the 5 stars. We hope to continue to exceed your expectations in the future.

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    Customer ServicePriceStaffBillingTransparency

    Reviewed July 1, 2020

    My experience with this flower service was very disappointing from the moment I went to purchase the order. The user experience with the website was faulty and confusing. It ran my card 3 times and told me each time that the payment was declined, even though in the end I received an email saying the order went through (to my surprise). The flowers were supposedly coming from “Todd” in California, yet I received an email with tracking information saying that the flowers had been shipped from Quito, Ecuador. I don’t have an issue with the flowers coming from there - in fact that would normally be pretty cool. What’s very much not cool is the lack of transparency during the purchase process - not once did the flower page communicate that they were coming from another country.

    In retrospect I should’ve been confused from the ridiculous delivery charge. Given the pandemic, if I had known that the flowers were coming from such a distance, I would’ve ordered a different bouquet to avoid delays. Yet, even with an order placed nearly a week in advance, the order was delayed. At no point during this process did Bouqs send me an update to let me know the flowers would be delayed. I had reach out to their customer service team and figure that out myself. If you do consider using Bouqs and going through this messy process, don’t use it for any date dependent occasions. Two stars for a kind customer service agent.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Lindsey,

    Oh no! I am so sorry to hear your disappointment and frustration. This is certainly not the kind of experience we want you to have. Surely, the errors you were getting from the order process will be forwarded to our tech to be taken care of. We couldn't thank you enough for your patience and understanding, especially that the order was delayed. We appreciate you sharing your experience with us and I hope we can meet and even exceed your expectations the next time!

    Sincerely,

    Anna@TheBouqsCo.

    Verified purchase

    Reviewed July 1, 2020

    I ordered the monthly subscription for my mother, and she loves it. I get multiple pictures throughout the month of the bouquet she received, and they always look fabulous. They stay alive and beautiful much longer than I thought they would. She says they’re fragrant as well! I’ve already recommended Bouqs to others!

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Jessica,

    Awesome! We're thrilled to know that your mom loved her bouq and you're enjoying your subscription experience. Thank you for letting us know!

    Cheers,

    Anna@TheBouqsCo.

    Verified purchase
    Contract & TermsStaff

    Reviewed July 1, 2020

    I’m very happy with the flowers. Delivery on time and excellent service. Thank you!!!! Flowers were very fresh and last more than 2 weeks. Very elegant floral arrangement and the smell – it was soft, delicate around my all room. I recommend this online company to everybody and they are very trustful and professional.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Norma,

    We are so pleased to hear that you are enjoying the full Bouq experience. Thank you for sharing!

    Cheers,

    Anna@TheBouqsCo.

    Verified purchase
    PriceStaff

    Reviewed July 1, 2020

    The multicolored rose bouquet was absolutely beautiful. The mason jar it was in added to the Beauty. It was delivered without any concerns. I would definitely recommend this for any special occasion or just to make someone happy. I used a Groupon and it helped lower the cost.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Jean,

    We appreciate you sharing your experience with us! We're thrilled to know that you're happy with your multicolored rose bouquet and with the delivery. We hope to continue to exceed your expectations in the future.

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    Punctuality & SpeedMaintenance

    Reviewed July 1, 2020

    I received flowers in a contest and these are all so beautiful. I did receive one and they were not very pretty but the company quickly fixed the problem and I got new flowers in a timely fashion. I am extremely happy with the product and I would order from them and recommend to others.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Sienna,

    Thank you for sharing your experience with us! This kind of feedback will inspire us to continually improve to exceed your expectation in the future. Just wow!

    Cheers,

    Anna@TheBouqsCo.

    Profile pic of the author.
    Verified purchase

    Reviewed July 1, 2020

    The flowers are very beautiful. My mom loved them for her anniversary. Thanks for the hard work you did for the bouquet, I will order again from you guys in the future. Keep up the great work. Have a great day!

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Erin,

    We appreciate you sharing your experience with us! We're happy to be part of your mom's special day. Thank you for choosing #BouqLove!

    Cheers,

    Anna@TheBouqsCo.

    Verified purchase
    Customer Service

    Reviewed July 1, 2020

    Have had lovely responses from family members who have received bouquets. The "just because" ones are especially enjoyed. The flowers are very nice & if would be a problem, The Bouqs does its level best to correct it. I'm very pleased with my patronage of this company.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Velma,

    Great! Thank you for sharing your experience wih us! We're so thrilled to know that you're enjoying your subscription and your family loved the bouqs. Thank you for the #BouqLove!

    Cheers,

    Anna@TheBouqsCo.

    Verified purchase
    PriceStaffRates

    Reviewed July 1, 2020

    I have been very happy with my experience. The flowers are packed safely, delivered on time, and bloom beautifully. I have also used your service for gifts and the receivers are delighted with the flowers as well. The price points and service is excellent.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Karen,

    We're so happy to hear that you are enjoying the full Bouq experience. Thanks for letting us know!

    Cheers,

    Anna@TheBouqsCo.

    Verified purchase

    Reviewed July 1, 2020

    I ordered a bouquet of mixed roses for my Mother because the deer had gotten into her backyard garden and eaten most of her rose blooms off half a dozen bushes. She was so delighted with this unexpected???! The roses were absolutely stunning, and a beautiful mix of soft and dark colors! Thank you once again Bouqs for going above & beyond to provide such beautiful, fresh????

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Wendy,

    We appreciate you sharing your experience with us! So thoughtful of you to think about your mom, especially on moments she needed it the most. Thank you for the #BouqLove!

    Cheers,

    Anna@TheBouqsCo.

    Verified purchase

    Reviewed July 1, 2020

    I ordered the bouquet for my daughter's wedding and worried that they would not arrive in time with the Coronavirus going on but they arrived the day I requested and they were fresh that the bouquet last for 2 weeks. They were beautiful and perfect for her special day.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Lesia,

    Wow! Thank you for choosing us to be part of such special event and your feedback is much appreciated. I hope you're having a great day!

    Cheers,

    Anna@TheBouqsCo.

    Verified purchase

    Reviewed July 1, 2020

    I have received the wildflowers with the succulents. These were beautiful flowers, and I loved how they came with a plant. I have purchased the roses and the recipient raved about how gorgeous they were. I know flowers from Bouqs will be fresh, beautiful and last for a few weeks. I highly recommend.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Stacie,

    Delightful! Thank you for sharing your experience with us and for the 5 star ratings. We are thrilled to know that you're loving your bouq.

    Cheers,

    Anna@TheBouqsCo.

    Verified purchase
    Staff

    Reviewed July 1, 2020

    Plant arrived on time and in great condition. Only wish there were some instructions for the recipient as to the name of the plant and how to take care of it. Have always been pleased with the product from this company its promptness and quality.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Marianne,

    Thank you for rating us 'great!' We appreciate you taking time on sharing your experience with us. So sorry to hear that the package did not come with a care guide. Please know that our support team at help@thebouqs.com would be happy to help you with the care guide.

    Best,

    Anna@TheBouqsCo.

    Customer ServiceOnline & AppRefunds & Payouts

    Reviewed June 27, 2020

    The Bouqs Co. Subscription service... What they lead you to believe you are sending to someone and what you actually get. First photo from their website I used to make my selection. The other two, the bouquets a dear friend and mother-in-law received. Am I embarrassed, ummmm, yes. Got on chat with Bouqs.... This is the response I received regarding the bouquet pictured in the third photo... "The flowers look healthy for this one. And is still in bud form. This will perk up in two days time." Perk-up? That's great (but doubtful to the extent represented on their website)... How about the colors? One of the reasons I picked this one was the awesome colors. They did offer to redeliver or credit my account. Fundamentally though, the fact that they feel the bouquet in the third picture represents what I had purchased, I requested and received a full refund but not without a lengthy chat session. Anyway... there you have it...

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Maggie,

    We appreciate you sharing your experience with us! I'm so sorry that you were not completely satisfied with your bouq. While we strive to closely match the size of our flowers to those pictured on our site, we cannot guarantee exact size due to the varying nature of flowers. However, I am happy to know that one of our supports was able to assist you with this concern. I hope we'd have another chance to meet and even exceed your expectations the next time!

    Sincerely,

    Anna@TheBouqsCo.

    Verified purchase
    Punctuality & Speed

    Reviewed June 25, 2020

    I was very pleased with the flowers, they are beautiful, and still blooming. The ordering process was so easy. I can't wait for my next delivery through the subscription I got. Thank you for your service and beautiful flowers! I would definitely recommend Bouqs to everyone I know!

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Zuleiska,

    Awesome! Thank you for sharing your experience with us and I'm thrilled to hear that you're enjoying your bouq subscription experience. Thank you for the #BouqLove!

    Cheers,

    Anna@TheBouqsCo.

    Verified purchase

    Reviewed June 24, 2020

    My son sent me flowers from Bouqs for my birthday. They were gorgeous and I loved the vase as well. So when my sister was going to have surgery, I decided to send some to her from Bouqs. The flowers arrived on time, looking lovely in a beautiful vase. Our sister LOVED them! I will definitely be ordering from Bouqs again!

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Mary,

    We are thrilled to hear that you enjoyed your Bouq and that you're overall satisfied with your experience with us. Thank you for choosing us to help spread smiles!

    Cheers,

    Anna@TheBouqsCo.

    Verified purchase
    Staff

    Reviewed June 24, 2020

    Beautiful bouquet that helped brightened my friend's day. Arrived on time, and the tulips were beautiful, lush, and colorful. Perfect for making my friend feel loved as she just lost her mother. I would use The Bouqs again for easy ordering and on-time delivery of fresh flowers.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Joanne,

    Thank you for letting us know that you're happy with your bouq! We always look forward to positive feedback as this is our main goal. I'm sure your friend felt your warm sympathy.

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    Punctuality & Speed

    Reviewed June 24, 2020

    Last week, I was excited in anticipation of receiving the first bouquet of my subscription...but I was even more thrilled when I opened the box and saw the quantity and quality of gorgeous flowers! It was fun arranging them for display in our living g room and dining room (Enough for two plentiful bouquets!). Nine days later and the flowers are still fresh looking and beautiful, lifting my spirits daily!

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Dahna,

    Awesome! We appreciate you sharing your experience with us! Thank you for the 5 stars. We hope to continue to exceed your expectations in the future.

    Cheers,

    Anna@TheBouqsCo.

    Verified purchase
    Contract & Terms

    Reviewed June 24, 2020

    I just signed up for the monthly membership after having used Bouqs in the past. The arrangement I chose is beautiful and different, lovely pink flowers with cactus. Also had tulips sent to my sister and she was thrilled! Bouqs is my primary source to send flowers, they never disappoint.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Leann,

    We are so pleased to hear that you are enjoying the full Bouq experience. Thank you for sharing!

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    Punctuality & Speed

    Reviewed June 24, 2020

    The flowers arrived on time and beautiful! They smelled great! There were buds and I couldn't wait for them to open. Most of them opened. I had at least 3 that didn't, that was disappointing which is why I only gave it 4 stars. They seemed to last at least a week. I would have liked them to last a little longer. I did everything the directions said. I would definitely order from here again.

    Thanks for your vote!
    The Bouqs Company
    Response from The Bouqs Company

    Hi Kristin,

    We appreciate you sharing your experience with us! Your 100% satisfaction means a lot to us as we continue to aim the best of experience for our customers. We hope to exceed your expectations in the future.

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    Punctuality & Speed

    Reviewed June 24, 2020

    Everything from signing up and ordering, delivery (which came the day before scheduled) to managing my account has been seamless. I like that I can choose the bouquet I want and that I can share with others when I choose. The bouquet came securely packaged and was beautiful. I look forward to next month's bouq!

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Terri,

    Amazing! Thank you so much for sharing your experience with us. It's a music to our ear that you love your full Bouq experience. We hope to continue to exceed your expectations in the future.

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    Contract & TermsPunctuality & Speed

    Reviewed June 24, 2020

    Absolutely love my arrangement! Came delivered intact and on time. Blooms are huge and, and they are lasting! The arrangement was large enough to split into two vases, I love that! Can’t wait for my next delivery. Looking at my flowers puts a huge smile on my face. :)

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Leticia,

    Thank you so much for sharing your experience with us and for the 5 stars! We're thrilled to hear that you're loving your Bouq experience. We hope to continue to exceed your expectations in the future.

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    Customer ServiceTimeliness

    Reviewed June 24, 2020

    This was my first time ordering from Bouqs and I needed next day delivery. The order was delivered on time and was beautiful. The only complaint I have is that I did not receive and confirmation email when I ordered. I did receive confirmation the next day that the order had been sent, however.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Pamela,

    Thank you for sharing your experience with us! We're happy to hear that you were satisfied with the bouq you received. However, I'm so sorry that you were not able to receive an order confirmation on time. We experienced system error last week, but out tech was able to fix it right away. Thank you for choosing Bouq!

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    Punctuality & Speed

    Reviewed June 24, 2020

    I send a lot of flowers annually, so I thought I'd try Bouqs' subscription. I couldn't be happier! My aunt sent me pics and raved about their beauty. Next month the flowers go to my 100 year old grandmother! I love the capability of scheduling or skipping my order each month and the ability to choose different recipients.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Anna,

    We're so happy to hear that you are enjoying your Bouq subscription experience. Thanks for letting us know!

    Best,

    Anna@TheBouqsCo.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 24, 2020

    The flowers arrived beautifully packaged and in excellent condition. The recipient was very pleased. They also last for a very long time. I would only use this company to send flowers. Can’t wait to have another occasion to send more.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Helene,

    Thank you for the #BouqLove! We hope to continue to exceed your expectations in the future.

    Best,

    Anna@TheBouqsCo.

    Verified purchase

    Reviewed June 24, 2020

    I am normally very happy with my monthly flowers. They are usually beautiful and last for weeks. The ones I received in June barely lasted 3 days. I get the monthly flowers for my 95 year old mom who loves fresh flowers.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Alice,

    We're so sorry to hear your disappointment! This is certainly not the kind of experience we look forward to getting from our customers, especially if the flowers are meant to brighten mom's day. Please don't hesitate to reach us at help@thebouqs.com and our support team would be happy to make things right.

    Sincerely,

    Anna@TheBouqsCo.

    Verified purchase

    Reviewed June 24, 2020

    I ordered a bouquet for my sister in law's 70th birthday on June 17th. It arrived on time! She absolutely loved it! She sent me a picture of them. The picture was exactly like the one on your website! Your flowers are beautiful!

    Sincerely,

    Melony

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Melony,

    Belated Happy Birthday to your Sister-in-law! Thank you for choosing Bouqs and for sharing your experience with us.

    Cheers,

    Anna@TheBouqsCo.

    Verified purchase
    Staff

    Reviewed June 24, 2020

    I sent these flowers to my sister after the birth of my nephew, because let’s admit it, women are AMAZING! I upgraded to “Grand” wanting to make sure they were perfect, and BOY! They did not disappoint! GORGEOUS! My sister actually needed to split them between two vases because there were so many flowers! It’s been a week and the flowers are still going strong! Looking back I could have probably gone with “Deluxe” and they would have been perfect too. Thank you for making such wonderful bouquets!

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Brittany,

    This is such a beautiful news! Always a pleasure to be part of such exciting event. We appreciate you sharing your experience with us and we hope to continue to exceed your expectations in the future.

    Cheers,

    Anna@TheBouqsCo.

    Customer ServiceRefunds & Payouts

    Reviewed June 18, 2020

    Never delivered my order. I inquired via email, they responded with they were going to look into it then cancelled my order and refunded with lame disc of 20% when I had a 30% disc on what I ordered. Will never order from this company again.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Mary,

    We appreciate you sharing your experience with us! This is certainly not the kind of experience we would want you to have, however I am happy to know that someone from our support team was able to help you with this concern.

    Sincerely,

    Anna@TheBouqsCo.

    Customer ServiceTechPunctuality & SpeedRefunds & PayoutsStaffHonesty & Transparency

    Reviewed June 12, 2020

    I have used Bouqs many times over the years, for both myself and for gifts. I've never had a single issue, until yesterday. For my parents anniversary, I ordered them an $89 ($109.45 with tax and shipping) bouquet of peonies, "The Phoenix". The order did arrive on time, but when my mother opened the box, there were three flowers missing, and the stems looked spotted and diseased (it was so bad she literally sent me a text message saying "It's ok honey; it's the thought that counts"). I was, of course, mortified that I had sent flowers in such poor condition to my parents for their anniversary, so I immediately reached out out to Bouqs to request flowers in good condition be sent.

    Their response is as follows: "Because our Peonies come straight from the farm, they will often arrive in bud form which is normal. When we order test batches, they show up to the office looking this exact same way. Peonies will look a bit odd in their round bud forms and the guard petals will have a bit of blemishing on them, but that is to protect the rest of the flower. Our farmers may seal these flowers' stems with wax to retain as much moisture as possible. We recommend cutting 3 inches above the bottom of the stems to remove the wax portion. Slightly warm water also helps Peonies to bloom as well. We normally provide a $15.00 credit for missing stems but as a one time courtesy we'd be happy to refund $27.00 for the three missing Peonies. "

    Honestly, I don't want the credit. I want the company to make it clear from the website what the flowers will look like when they arrive, so that I could have made the decision to order a bouquet that would have been beautiful on the day they were for, not two days later. Failing that, I wanted a different bouquet sent out. Bouqs was disinterested in what I wanted, and would only offer a credit I didn't ask for. Given that this is a business specifically geared towards sending flowers around emotional events, this seems like a poor strategy. The moral of this story is that Bouqs has gotten too big for its "scrappy startup" image, and it shows. Going forward, I will choose to support local florists that actually care about their customers and reputation.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Jennifer,

    We are so sorry that you were disappointed with your parent's anniversary Bouq and we appreciate the feedback. All of our arrangements do come in bud form to prolong the vase life vs. supermarket flowers that have a shorter vase life because they are already fully bloomed. Thank you for the I'm happy to know that you've reached out to our support team and gave a chance to make right for you!

    Sincerely,

    Anna@TheBouqsCo.

    Verified purchase

    Reviewed June 12, 2020

    Orders arrived on time. Flowers were healthy and beautiful; they were thirsty, which indicated how fresh they were. MIL said it was the most beautiful bouquet she's ever received. Love supporting smaller, local growers. We'll be staying with Bouqs for future orders.

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    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed June 11, 2020

    I’ve been sending Bouqs to family and friends for a few years now, and could not be happier! The flowers and products I’ve sent are beautiful and of the best quality, shipping is fast and accurate, and the prices are on point! My aunt has told me I always send the best flowers, and my cousin recently started sending Bouqs to her family and friends because of the flowers I’ve sent her in the past!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed June 11, 2020

    Flowers didn’t last as long as previous orders. A bit disappointing. My wife has even committed on them. Some flowers lasted much longer than others, the roses faded the first. All past experiences with Bouqs Co. have been excellent. This order just seemed to be off.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 10, 2020

    While the online ordering was easy and confirmation and delivery tracking was prompt and helpful. The whole point was the flowers, roses. The bouquet was sent to my daughter-in-law for her first Mother's Day. The buds were tight on arrival, but over the next few days, one one or two of the roses bloomed, the rest never opened and went limp. I had high expectations, but the flowers disappointed and of course I was embarrassed. Daughter-in-law was a good sport about it. I ended up sending another bouquet from a different company.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Beverly,

    Oh no! So sorry to hear your disappointment. This was not the experience we picture for you and your daughter-in-law to have, especially on such special occasion. If ever you're unhappy with your bouq, please reach out at help@thebouqs.com and someone from our support team would be happy to make things right for you. I hope we'd have another chance to meet and even exceed your expectations the next time!

    Sincerely,

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    The Bouqs Company Company Information

    Company Name:
    The Bouqs Company
    State/Province:
    CA
    Country:
    United States
    Website:
    bouqs.com