The Bouqs Company Reviews

I ordered two different Bouqs for 2 different recipients and I applaud the Bouqs Co for making it right. One order was spectacular, & the other one; not so much. That order had a bunch of greenery & only 1 rose, when it was pictured with at least 2 more roses on the basic bouq package. The service rep verified the order and issued me a credit (special code) of what I paid useable for my next delivery. Overall, pleased, I’ll try the Bouqs again.

I had placed an order for a client, and when they told me they would be out of town, I was worried my flowers wouldn't get delivered. Customer service was immediate to respond, and they scheduled a new order free of charge on a day when my client would be there to receive them. Thank you so much for the great client experience!

While I was not happy with my order, Mark Kristoffer M was very kind, assertive and helpful. I was disconnected four times so I was not the most patient of customers. However he was very understanding to my issue.

There was a billing issue with applying the discount code initially. When the agent entered the order to correct the billing, they changed the shipping address to the wrong delivery address. I have ordered from Bouqs for a few years now and this is by far the worse screw-up so far.

I subscribed for the first time and wanted to change the bouquet. Customer service was incredible, so helpful, and so fast to help. 10/10 customer service experience. I would 100% recommend this service to others based off the customer service experience alone.

Jeshryll was kind and helpful. They gave me exactly what I wanted and turned my unsatisfactory experience into a positive one. Because of this positive experience with Jeshryll, I will bring my service back to The Bouqs Co. in the future. Thank you!

When I made mention that my subscription flowers would be problematic for my household due to allergies, the customer service rep offered to send a replacement bouquet. I was very impressed with the ease and thoughtfulness of your team. That's next-level service - thank you!

Travis was super kind and helped me quickly send a replacement plant. The vase came smashed and the plant completely dead. I would add photos but the site will not let me. Sent photos in chat. I am nervous about all of the other orders I made via Bouqs as I ordered tons of bouquets for Valentine's Day for my top clients. Overall, I feel like the products tend to come out lack-luster for the pricing. I have moved some of my business to other sites.

I reached out to Bouqs asking to delay my order as my wife and I were no longer going to be home due to a family emergency. Elijah was very responsive to my request and found a solution that was incredibly generous. Thank you Bouqs Customer Service!

Thank you Bouqs. Flowers are always delivered Beautifully and if there is ever a problem I have been well taken care of. I have used chat many times and it's typically a quick turnaround for help which is great, as usually I am placing an order.

HEY! I sent it to the wrong address but you guys helped me fix and were really amazing. Thank you so much!! MARK WAS THE BEST. He went above and beyond to make sure I was helped properly and I really appreciate.

My plant arrive (half) dead and the pot was broken in pieces. I understand that this can happen during shipping and my complaint is more with customer service. This was a bereavement gift. They are asking me to contact sender. I think they should just send a replacement - the sender will be very embarrassed.

Hello - Ordered Valentines Flowers well ahead and set a delivery date for yesterday Feb 8, 2021. Yet the flowers have not been delivered! This was my first-time ordering with Bouqs, and have to say this is disappointing. Please don't use COVID or weather as an excuse. No apologies were made on the chat with customer service, and only the shipping fee was refunded. When asked for a credit or code for a 2nd try I was told NO. So will take my business elsewhere. Bye Bye.

I just wanted to say Elijah was very kind and helpful and I really appreciate how he handled my problem. I was really upset when I didn’t get a chance to choose my subscription flowers and I’m grateful he gave me that chance.

There was a typo on the address for my order and it wad undeliverable. Travis was wonderful. He wasn't able to update the address on the current order so he sent a replacement. I really appreciated his help in fixing my error. He was courteous and efficient. I am a bigger fan of Bouqs now than I was before because of him.

I place an order and forgot to include a message to the recipient. The Bouqs was super helpful in allowing me to quickly adjust and add a message. They were very clear on how it would look on my account/charges and I really appreciate the quick reply and updates!

The Customer Service Rep, Jayson, was outstanding! I have been a subscription customer for almost 2 years and have never had a problem before. I sent my daughter a Valentine's Day bouquet and one of the flowers was damaged. Jayson quickly sent my daughter a replacement bouquet. WHAT INCREDIBLE CUSTOMER SERVICE. My daughter will be so happy!

Ordered bigger Delux bouquet on the 2Xblooms promo...sent to my daughter, smaller bouquet arrived, plus 3 stems were moldy. She did not know what I ordered, so when she sent me a photo I was disappointed, I contacted Customer service chat, explained and uploaded the photo. Your rep was very polite and remedied the situation, ordered a replacement and will have it there this week, I could not be happier with the service and the speed to correct the problem, took all the "mad" out of my complaint. Will keep my subscription and keep ordering for friends, since I can rely on you to make it right should things happen. That's all anyone could ask for.

Sofphia Marie F. was very helpful. They were in constant communication with me as they looked up my request. Though the outcome was not what I had hoped for, they did a great job looking into my request. It was an overall pleasant experience.

When I placed my order, I mistakenly forgot to add a discount code. I realized my error after it was too late to cancel the order. I reached out to customer service and they were able to retroactively credit my card for difference of the discount. And they did it without hesitation. That's the kind of customer service that I value greatly in a business.

Customer service was very fast and efficient. Helped me cancel my order and get it reordered in 3 mins using a store credit so I wouldn't have to worry about being charged again with an updated address. Had a great experience! Thanks.

My flowers arrived several days late (because of the shopping company, not because of Bouqs), and because of this, many of the flowers were dead when they got here. I reached out to customer support and they helped me get a refund right away. They even offered to send me some replacements. Great customer service!

I received timely and quick support from Jeshryll F. They looked into the situation, didn't ask too many questions and were able to resolve my situation quickly. They found a fast resolution and made sure I gave approval before moving forward. Simple and easy!

After receiving a shipping confirmation for an upcoming delivery, I was notified by the recipient that their travel was extended and they would not be home in time to receive the order. Customer service agent, Bryan J., informed me that reroutes are not possible because it causes the flowers to be in transit longer which negatively impacts the quality of the blooms. Although he was unable to edit or stop my original order from being delivered, he was able to send a replacement order to my recipient at their temporary location as a one-time courtesy. WOW - I was blown away by this generosity and understanding! Cannot wait to continue supporting such an honorable company!

A recent order of birthday flowers showed up 3 days late. Unfortunately these things happen. I used the live chat and corresponded w Sofphia **. She was great in assisting with the situation and making it right! I've used Bouqs many times before and this is the first time flowers were late. Regardless of the delayed arrival, the CS experience provided service to support this consumers' confidence and has retained my loyalty!

We found out that our Aunt would not be home for two weeks starting today and that the flowers we ordered to be delivered to our Aunt could not be accepted. We wanted to try and reroute the delivery; however, the flowers had already shipped. Sofphia Marie was extremely helpful in servicing our needs.

The flowers that were delivered were not at all what I ordered, but the customer service representative was super helpful and the recipient is getting a new delivery. The flowers that were delivered were missing most of what was in the description. Hopefully this one is better.

Psyryll J was able to solve my issue with no problem! I placed an order using an account credit, that order wasn't processed so Bouqs reordered, but did not include my credit to the total charged. We were able to cancel that order and order a new bouq utilizing my credit once again. No issues!

I received the loveliest bouquet of flowers from your company several months ago. Beautifully packaged, carefully laid in the box to ensure that there was no impact from being shipped and they lasted WEEKS! I will order only from BOUQS from now on!

Quick, responsive, pleasant, and effective. Great work! I had an issue with a discount not applying correctly and Harrieth Q took care of it like a champ! Most of the chat boxes I have used over time don't work well; this one worked VERY well!

The bouquet I ordered for my parents' anniversary didn't come in time. I contacted via the chat function and Sofphia Maria helped me. She refunded my shipping fee which I appreciate very much. Thank you for the great customer service.

Had an emergency out of town trip arise, would have caused order to sit outside for 4-5 days. I was taken care of in an excellent manner! I will continue to use Bouqs in the future and will be sure to tell others!

Jeshyrll (sorry if I misspelled their name) was able to answer my questions quickly and resolved all of my concerns. I am very happy and impressed and will likely use Bouqs again for future orders. I contacted customer service to ask if the flowers would come from a local florist or if they would be shipped. I also wanted to ensure I would receive exactly what was pictured.

For whatever reason, my bouq was stated to have delivered but had not arrived. I contacted customer support who resolved the issue for me on the spot. I was very glad for Harrieths support, and glad she was able to replace the flowers that had gone missing.

Andrew ** is an exceptional customer rep. He had so much patience and and kindness in assisting me this morning. I cannot express my thankfulness enough! Give the man a raise or a perk. ❤️ He went above and beyond in helping place my order for mom’s 100th birthday bouquet.

I was displeased with my order and brought it to customer service, Sophia and Harrieth were able to help me resolve the issue with a refund from the order I displeased with — I will reorder in a later date and keep being a customer. Appreciate the business, thank you.

My order was delayed, the FedEx page says status pending with no details as to when the package will arrive. Had to go get flowers elsewhere since they were needed yesterday. Was able to get a refund. Appreciated the help I received from service support.

My order was delayed from Friday to a Monday delivery. I contacted customer support online, and the agent quickly reordered the flowers for me. I appreciated that resolving this quickly. It was my first order and I will definitely order again with Bouq.

I did not have a good experience with the online ordering process. I used same day service. Delivery window was not fully communicated. I missed my surprise window. 5 stars only to Travis **, the only person that was able to resolve this all day.

Made an flower order to be delivered for my girls Birthday, was supposed to delivered by the 3rd. Well as of Today the 4th it's been sitting in Fed-ex warehouse since yesterday, the 3rd! My girls BD is today and now Bouqs had to make a new order for me which won't be there until the 5TH! Missed her Birthday! Fed-ex and Bouqs both have my email & Phone # yet neither called with this problem until I called you! What the hell? Your company is online and built on home delivery so how can you screw up so bad!!!! Sad, I will never use your service again!!!

I have sent out many Bouqs and everyone has adored them. I am however writing about one I received on January 25. It is now February 4th and it looks like I just received it. The flowers are now full and gorgeous. It is called Pink Skies. I am including pictures from the day it arrived and from now.

When adding the subscription, my original ship date was modified without notice, defeating the purpose of buying for Feb. 14th. Bouq's Customer Service Chat was very responsive and immediately resolved my issue via a quick chat online. Now my order is scheduled to arrive on time for Valentine's Day. Thanks!

My order was delayed due to a storm and did not arrive in time for the intended event. I understand that these things happen, but still had to purchase a second bouquet in order to make the event. A full refund was processed for me. I am happy with the result.

I had a wonderful experience with Adrian ** today on chat feature. He was kind, helpful, and provided a great solution for an order of mine that looks like it will be extremely delayed. Please thank him for keeping me a loyal customer!

Order delayed. Never showed shipped through Fedex label created. Agent went ahead and researched the order and offered replacement without hanging. I assumed this was due to weather in the center of the country impacting the carrier's hubs in Memphis and Louisville. This makes Bouqs my florist of choice.

I was so worried that my mother in law would not receive her Valentine's flowers due to my mistake in addressing them! Elijah was so incredibly helpful and took care of things immediately and was so pleasant! My worries were put at ease and my order was fixed. I just want to say that the customer service, like I received from Elijah, is one of the reasons that I love Bouqs and continue using you as my primary flower delivery and have maintained my membership over the years (the amazingly beautiful and long lasting fresh flowers of course help as well). ;) Thank Elijah, again for me for making what could have been stressful and complicated, a super pleasant experience.

My experience was great! Psyryll J was a great help! She contacted the florist and found out that the flowers were delivered! I love sending flowers from the Bouqs co. I will recommend the Bouqs co to all my family and friends!

I ordered flowers for a friend. I learned after I placed my order that my friend was moving and wouldn't be there to receive the flowers on the delivery date I had given Bouqs Co. I started a chat with Kent D. to see what could be done. He informed me that it was too late to change the delivery date. However, they would send another bouq on a later date, and I would not be charged! Incredible! What service! The company truly cares about the customer. And, I would point out that the mistake was not theirs. I will ONLY order flowers through Bouqs. They are what exemplary..

My order was sent to the wrong recipient which could have been awful but the Customer Care representative was amazing and super helpful. He was able to help me get my bouquet to the correct recipient and made it easy and hassle free. Would definitely recommend the Bouqs!

Hello, I think my experience will be ok as I'm still waiting for an issue with my order to be resolved. Customer services rep was kind and took care of my issue. Once the plan is resent I should be good.

Kristel was such an amazing help. When my code wasn't working she went above to help me and to make sure that I was charged the correct amount. I honestly couldn't have asked for better help. She really made sure that everything was correct. She made it super easy with the process and waited to make sure that it was good. Kristel was a highlight of my day, and I really do appreciate everything that she did.

Flower arrangement not as pictured in catalog. Too many green and not enough flowers. Daisies pictured in brochure not even in the bouquet. Customer service was excellent but not likely to reorder flowers again. Plant ordered as a gift w for a friend was lovely, however.

I received my biweekly flower delivery today. The flowers arrived on time and packaged very well. The roses are beautiful. I really appreciate the great customer service and the quality product that this company delivers. I will be a customer for a long time.

I’ve been ordering from your company for years. I always get my mom some flowers for her birthday, Valentine’s Day, and Mother’s Day. This year for her 60th birthday we decided to buy her a plant so she could have something alive versus a gift that expires. In the first order the plant showed up dead. Extremely dead. It looked as if it was frozen from the cold. You sent a free replacement but that plant also showed up dead and the pot was cracked in half. I appreciate the refund and the discount on my next order. This is completely unacceptable service. You should stick to flowers.

I was surprised with the flowers but what a pain that I had to chat to your customer support to find out the message and who sent them. It was not anonymous, you just didn't send it---that is a pretty big mistake when sending flowers.

I accidentally cancelled my subscription delivery for the month. The customer service agent offered a work around for my error. The customer service agent worked me through the chat window to correct my mistake, place my revised order and process my order quickly and easily. Thank you!

The agent that assisted me with altering my order was amazing. They were very professional and offered multiple options for delivery dates to my home address. This was my first time ordering from Bouqs and it won't be the last.

I used the online chat feature and the representative was quick and courteous when I asked for their assistance. It was a very nice experience and made it so easy for me. I would definitely recommend ordering from The Bouqs Co.!

I had an issue with the promo code. Sofphia was really helpful in explaining to me how to properly use it. She was quick and efficient and I placed my order within minutes of reaching out through the chat function.

I needed to change the message on my 3 orders for Valentine's Day. I wrote Mother’s Day on them mistakenly. The revision was easy and seamless. We even did the cancel and reorder on a store credit so we didn’t have to charge my card again. Perfect experience!

He fixed the problem promptly and courteously. I was originally sent a dead bouquet of flowers. It was corrected by sending out a replacement set of flowers immediately to the correct address. Thank you.

My flowers are beautiful! And, they smell very good. The flowers are so perfect. I used chat for a question, and they answered all of my questions very efficiently and thoroughly. It looks like I have a subscription as a gift, so this gives me something to look forward to each month.

Carmen was quick to respond and resolved my inquiry regarding changing my order. She was polite and helpful and the chat feature was time saving. I appreciate this service vs a phone call. I love Bouqs designs and freshness, highly recommend.

My recipient has to fly out of town to her other home last minute and Bouqs kindly offered to send a fresh delivery since she wouldn’t be at home to receive the first. Thank you- excellent customer service! I wasn’t hopeful anything could be done and was pleasantly surprised!

I recently placed an order but when reviewing my confirmation email noticed I had an email for another promotion. I contacted Bouqs via their online chat and the agent was able to apply the promotion to my order retroactively. All while I was reading my other emails and getting things done. Great customer service. Thanks.

Previously cancelled an order thru the website. Waited 10 days and no refund so I reached out to help chat and Mark assisted me. He processed my refund due to an previous error with the cancellation. Great help.

I recently retired from the customer service industry (auto insurance claims). My husband and I have often noted during the past year that it seems like service is at an all time low, people simply no longer care and rarely do what they say they will, and we have come to just expect the worst. I experienced a delay in delivery of flowers I had ordered for my mother’s birthday and reached Lord M. at The Bouqs CO’s service department, more or less expecting nothing but wanting to try. Lord’s service has been truly exceptional and I will tell all of my friends and family about The Bouqs Co. I’m sure your company is aware there are a plethora of choices for flower delivery. The Bouqs Co is, in my opinion, by far the best in quality and service for the price.

I had ordered a grand bouquet for a special occasion but - due to shipping issues - the bouquet didn’t arrive in time. Yet, it was ✨GRAND ✨ and the FANTASTIC customer service I received from Myles N. means I’ll be a return customer.

I would like to express how much your employee help me with this order. She is a credit to your staff and you should be very proud of her. Kal-el thank you again for all of your help. I would like to thank all of your employees are this helpful I will definitely recommend your company to other friends and family. Thank you very much.

I really appreciate the great response from Lord M. in customer service. What was a concern is no longer! I was worried my flower gift was going to look more like spring than Christmas. So thankful he was able to help me! Thank you.

Flowers I ordered for my mom were posted as delivered but she did not receive them. I reached out to customer service. They gave me the option to receive credit for a future order or try to resend the present order. I did opt to resend despite being told that they would be delivered much later than what I had scheduled for the original order (thereby missing the occasion for which the flowers were sent). Very disappointing! However, when the system was updated, it showed that the flowers could be delivered on time as requested originally. They sent out a new order of flowers which did get to my mom on time. She reported that the flowers were beautiful and in great shape.

My mother's Bouq arrived damaged and I reached out to Mark C. via live chat. He was eager to correct my problem with a replacement at no charge. He ordered the replacement promptly without a hitch. I am looking forward to my mother's reaction to the replacement - truly top notch customer service! Was not confident about ordering again prior to Mark's help, but now he has made me a loyal customer.

I have had a couple of occasions where I had to contact customer service to resolve some issues I ran into throughout the year I've had my subscription. Each time they have went above and beyond to make sure I got exactly what I was expecting. They even took it upon themselves to fix a mistake made by FedEx that they didn't have any part of creating. Every bouquet I've ordered has been beautiful and long lasting and the price is right. I suggest Bouqs to people all the time for this reason.

I called in when I realized I mis-shipped an order and they were so helpful. I actually wanted to add a vase so she helped me with that as well. I’m so happy to be able to send flowers monthly to my peeps around the country.

Myles handled the delay by Fed ex without question and sent a second order to replace the order that was 5 days late… and not so beautiful. The 2nd shipment arrived on time and was beautiful! Thank you Myles for taking charge and making the experience positive!

I have been using Bouqs flowers for the past 3 months now and the quality of their flowers and the timelines of their delivery on the promised date is impeccable. I had an experience on November 4, 2021 where I had to change a delivery address to a new location 5 days out from delivery. The change policy is 10 days out from delivery. Mary Ann from Bouqs responded to my email within 24hrs and was very understanding of my situation.

We ordered flower for our supervisor through Bouqs only to find out that she would not be home the day they were set to be delivered. I reached out to the company and they are sending a second courtesy bouquet so she didn’t miss her delivery! Amazing! Highly recommend this company!

I sent a bouquet to a friend of mine who had just gotten engaged. I got a notice that the bouquet was not delivered by the shipper and reached out to Bouq's customer service. The representative was so helpful and went above and beyond to resolve my issue. Will definitely be using Bouq's again!

We think my order was stolen and the Bouqs team was quick to make it right! They ordered me a replacement for next day delivery. I was helped quickly via the chat function provided on the website. The chat was easy to use than I originally was expecting and then they email you a copy of tour chat for reference.

Rating increased, due to the super stellar customer service! Highly recommend contacting should you have an issue. They want the customer to be happy with their Bouq & go above and beyond when it isn’t up to par. Typically their flowers are TOP NOTCH! Thank you for having such high standards Bouqs. I know I can trust my flowers to you.

I ordered a gift for my sister that never arrived. The delivery map simply said, delivery attempted. I called my sister and she said she was at home at the time they claimed to delivery. Every time I tried to use their online chat to get some customer service, as soon as I was telling them about the issue the chat abruptly ended... THREE TIMES. Coincidence? It didn't seem like it.

I ordered flowers for my wife's birthday and chose The Bouqs because they stated they could deliver flowers in time. The delivery was a day late, the day after her birthday. I contacted The Bouqs through their chat function on their website. The Chat Representative was very helpful in resolving the issue I had with the late delivery of my wife's flowers. Since this issue was resolved to my satisfaction, I will use The Bouqs again for future orders.

If you travel like I do the last thing you want is for your bouquet to come when you are two zones away! Called this to their attention and they were as we say “on it.” I will have beautiful flowers to look forward to when I return home.

Irish fixed my issue very quickly and efficiently! I was very happy with the customer service I received and I am always with the quality of flowers that get sent. Thank you Bouqs- my go to with flower delivery always.

I have been communicating with your support people and although they offered compensation for this awful experience, the offer is not acceptable. I ordered $100 worth of flowers for my wife’s birthday. She has been ill and I know that flowers are the one thing that always cheers her up. Unfortunately the flowers arrived in various stages of death. Some flowers were crushed, some were dried out and dead, some were dried out and dying, etc. The lilies were the worst of the bunch. Half of them were dried out and dead without even opening. To me, this looks like a result of freezing them.

I had a very bad delivery of dead flowers a couple weeks ago and today Mary Ann C was great and I place a new order with credits she was able to get me. I will use you again. I wish the first order was better but luckily we worked through it after a few tries. Thanks.

The true test of a company's commitment to customer satisfaction is how they react to a complaint. When I wrote to complain of a delivery delay, the representative immediately apologized and offered 2 options for correcting the problem. I was impressed.

My order was delivered a day after the event. I answered a customer survey and was told to get in touch with the company. They went out of their way to make things right and I was impressed with the caring and service I received. I'm a long time customer and now you know why.

Customer support was fabulous! They helped arrange for a last-minute change to the delivery address, and were so gracious about it all! The flowers arrived on time and were absolutely gorgeous! We will definitely return to Bouqs again. Thank you!

I received my October monthly subscription - the grower's choice roses. I get roses every month and they are always beautiful but these are exceptional! They are the most beautiful roses I have received to date - really amazing! Thank you.

I contacted customer service through a chat after Bouqs recipient showed me dead flowers in her bouquet delivery. They helped me right away, apologized and credited my account. It's this swift and fair help that keeps me going back for my flower deliveries.

Updated on 10/30/2021: I wrote you explaining that a friend's birthday I wished to celebrate with a bouquet was not at home when the flowers arrived, and I asked you what might be done. You immediately responded that a second bouquet would be delivered in a few days. I then heard from my friend, who had come that night late to find the gift of flowers...the original bouquet...which said was gorgeous. I wrote and explained there would be no need to send a second bouquet, but how much I appreciated your offer. I heard again from her saying she had received a second bouquet just like the first one, and she was astonished and grateful. As I am. Thank you for this amazing service and thoughtfulness.

After about a year of getting gorgeous monthly bouquets, I received a delivery of flowers that were sub par. I emailed customer service and within an hour I had a response offering 2 great choices for recompense. I chose a credit and the next bouquet delivered was stunning.

I have used The Bouqs on several occasions and for my wedding bouquet. The quality of the flowers are absolutely amazing and every time I needed help customer service always went above and beyond. I will not order bouquets from any other florist company. The Bouqs is simply the best!

Had trouble with the address and also finding the page with next day delivery selections. Two different reps help me on two different calls. Was happy that the problem was resolved. One rep sent me a link to flowers which were available for next day delivery. This was not easy to find on the website. The other reps helped me locate an address that was not showing up as a valid address.

Beautiful flowers!!!! Constant communication via email was great. Order confirmation, ready to ship, tracking for shipment, order arrived, etc. Had a slight issue with one type of flower missing from arrangements, but was resolved immediately! Customer service was top notch - KUDOS to Suzette P. who helped make things right - I will definitely use Bouqs again. Thanks for a wonderful experience!

I had been frustrated with the website and on the verge of giving up and choosing a new company. The associate I chatted with was INCREDIBLE. She answered all my questions, resolved issues I wasn’t aware of. And took care of everything efficiently.

Super helpful, responsive, fast and solution focused! Thank you for being so incredibly helpful! Emails were fast, clear and much easier to respond to than this form that is forcing me to write more than I really have to say.

I followed up with my aunt this past weekend on her impression of the Bouqs sent. She said she wondered how long they had been cut because they were very dry. I told her I would share that with the company. They did bounce back but you know a wilted rose isn't a pretty thing!

While it was frustrating that the coupon I received to use for my first order would not apply, and could not be redeemed when placing my order. I was very pleased with the customer service I received that quickly resolved the issue and by manually applying the discount to my order and crediting the amount back to my CC. The order was a birthday bouquet for my daughter in Arlington, VA. She sent me a photo upon their arrival. Most roses look good, but some in the photo look a little funky and will likely not last very long. :-(

I had a small issue with an order. The Bouqs Co. customer service is beyond Superior. Thank you for being so helpful, it was very much appreciated. The problem was resolved within 5 minutes of emailing customer service. Thank so much again.

I've been a monthly subscriber with Bouqs for 3 years. The flowers are exceptional! Nothing comes even close! I've had only a couple of minor issues with the service, but in each of those instances, Bouqs responded quickly, friendly, & professionally and went out of their way to resolve the issue and make me happy. I would recommend Bouqs to anyone!

Whenever I have dealt with your customer service, you always impress me. I come from a management background and always trained my employees to exceed expectations and that just meeting them was never enough especially when there is a problem. You did not disappoint this time either. Russell A. was quick to resolve the issue and went above and beyond to make sure I was happy. I got the price increase notice recently and considered cutting back but with the great service I will continue with your product. Thanks!

Recently had an order arrive late because of shipping issues. Bouqs responded very quickly and compensated me for the delay. Luckily most of the flowers were still alive. Always pleased by their products and look forward to ordering more beautiful arrangements from them in the future.

I am a subscription holder with Bouqs, the flowers are fresh, pretty and a great treat for friends, colleagues or myself! This is the second time I’ve had to reach out to customer service and I’ve always been greeted with kindness and respect. They have met my expectations and beyond to ensure good service and satisfaction with my orders. Thanks B!

The customer service representative paved the way for me to get a 2x blooms credit for my business account. I have a business and a personal account. I like to welcome special guests at the Wine Country retreat I manage with flowers. I, also, like to treat my family members with Bouqs... however, I use the same computer for both accounts; different emails so the representative understood the situation and allowed the discount to benefit my guests at the Wine Country Retreat.

Nurfaiza was excellent. The agent heard my distress about my order and rectified it. I was very pleased with the outcome. The recipient was ecstatic to receive her bouquet. It's very important to me when I pick a date for delivery. That my item is delivered. Nurfaiza made sure my friend got her flowers.

I received an order from Bouqs that had some wilted roses on arrival. I contacted them via chat. They gave me two options after I sent a photo. I understand this happens with flowers, but they stand behind their product. I appreciate. Prompt response and remedy via chat.

I have used Bouqs 2-3 times since I’ve heard of them sending flowers to my mom for her birthday and/or Mother’s Day. My mom is a flower connoisseur…naming plants I’ve never heard of. She absolutely loves flowers and gardening in general. The flowers you provide have vibrant colors, are fresh, abundant in size and last quite a while. A special thanks to the farmers who provide the flowers from all over the world! And I thank you for my mom!

The reason is after I ordered my first flowers from them they decided to put me on automatic subscription. Yep. I got a message from my Credit Card today which was about two weeks from the first order saying they were fraudulent and should have not charged me let alone keep sending flowers to the same person all the time.

Hannah was extremely helpful and a pleasure to deal with. She answered all my questions and in a very timely manner. Now my daughter will get the most beautiful bouquet of flowers for her birthday. I definitely look forward to my next order from Bouqs!!!!

I received a monthly subscription and the flowers were dead and very subpar. I contacted my daughter who gave me this as a gift. I have pictures. Also these bouquets were tiny and cheap. I don’t think Bouqs would be proud of these.

My son sent me an absolutely beautiful bouquet of lilies. Turns out I'm allergic to them. Contacted Bouqs and they very generously were willing to replace them with flowers of my choosing. Looking forward to another beautiful bouquet. I had never heard of this company, but will now be a forever customer. Can't wait to receive the replacement flowers!

The deadline to change my order had already passed, but despite this, Russel A. was able to make the few changes I desired. He was very friendly and helpful, and replied soon after I started the online chat. Thank you so much!

In a day and age of lackluster service, your representative, Mark M, was a breath of fresh air. I had 2 expired GroupOn vouchers and he helped get credit back for them both. Thanks again. I will be using Bouqs for all future flower purchases.

Elijah was great. My mom got flowers on our subscription for their anniversary. It is 69 years and she just found out she has cancer. Her bouquet was delivered but it wasn't the deluxe and was really skimpy. Especially compared to all of the other beautiful bouquets she has received. Elijah offered a discount but I said I would rather have a replacement as it was such a special, yet hard week. He arranged for a replacement. He was great! I will be staying with Bouqs!

Suzette P made my day. She was able to change deliveries on my flowers. She’s a KEEPER! She was kind, polite, helpful, patient. The kind of person I’d want to work for me if I had a business. Your training process must be excellent. My experiences when asking for help from Bouqs has ALWAYS been excellent.

3 stems of same flower damaged. I wonder if the white plastic strip that fixes the flowers in place from the outside is sometimes tied too tight. Mark with customer service took care of the problem quickly and offered an appropriate discount for our next order without a problem.

Very thankful for the service provide by Elijah who went above and beyond to problem-solve an issue that I was having with my flower delivery. Because of this experience I will be sure to order from Bouqs again. Looking forward to it. Thank you!

I notified customer service that my hospitalized friend did not receive the floral arrangement I had sent to her. I was very upset and embarrassed and Bouqs made it right. The flowers will be replaced promptly. I appreciate the expeditious response on their part. Thank you again!

I realized that I was sending my sister's birthday flowers to the wrong address (to the entirely wrong state). I was too late to make the change in the system, but I used the chat function and we got it taken care of. The person who helped was, indeed, very helpful.

Mark helped me change my order last minute to be sent to a client who is recently engaged vs coming to me. He was super helpful and quick and makes me and my business look good as well. Loving my subscription and service so far.

I sent my friend flowers for her upcoming birthday. However, she and her family had to evacuate due to Hurricane Ida. I didn’t want her to miss her present. Mark was able to help provide a great solution immediately without wasting more time with back and forth. Great thinking and service!

Mark M. helped me change the delivery date for my first order. I wasn’t able to update it on the website but Mark handled it for me quickly & easily. Appreciate the friendly & helpful service. Very excited to start my subscription.

I am a severely sleep deprived new mother who is working full time. I placed an order for Sympathy flowers for my best friend who lost her dog after 13 years together. I put in the wrong address. Russel saved the day by putting in another order and ensuring my friend gets her flowers to help her through this hard time. Thank you so much! Appreciate it all.

I was having one of those moments and realized that I made an mistake with an order after it was delivered. I contacted customer service and the person was amazingly helpful and understanding. I very much appreciate this as it was for my coworker in grief. Also Bouqs subscription made working from home pleasant during the pandemic.

I requested to change the delivery date for 3 orders. I missed the deadline as to when to change the delivery time. Ailyn was extremely helpful and offered to send another delivery to my sisters in order to accommodate their travel schedules. I so appreciate the quick response and help she provided. Outstanding Service!!!

I recently placed an order for next day flower delivery, delivery was scheduled as promised & set to arrive, when I noticed I put the wrong address in. I contacted Bouqs immediately and they solved the problem for me. I would highly recommend using this company, they’re awesome!

Ailyn A. was super helpful as I evidently entered in the wrong house number for my delivery. Ailyn A. will help me get an order of flowers to the correct address. I am so appreciative for her and this company's help with this. Also everyone I have sent flowers to from your business have really LOVED the flowers. Keep up the great work!

I ordered flowers for my Daughter-in-Law who was hospitalized recently from the Bouqs Co. They were unable to deliver at the time but offered to upgrade my order and resend it at the original lower cost. I couldn’t cancel in time so they sent a new choice from me at no charge. This is a delightful company with the best flowers in the world!

Received beautiful flowers today as a gift from my son. Tulips and Iris. Fresh, gorgeous, perfect. Highly recommend. Came on time. Package nicely. Enjoyed the instructions included on care. Nice gift card with message also. Thank you Bouqs. Looking forward to enjoying them this week.

I had a last-minute subscription change, and Elijah (via chat) helped me make the change without any problems. Really appreciate being able to communicate with someone directly to get a helpful fix. And it's not the first time your team has helped me resolve an issue via chat. Great service, Bouqs!

I was offered a free replacement order because the company was no longer able to make changes to the order that had just been placed as part of an automatic subscription. The customer service agent was patient, helpful, and capable.

Bouqs efficiently solved an issue with delivery by fully reimbursing me so that I could re-order fresh flowers. This level of customer service is incredible, which is why I will continue to order flowers exclusively from Bouqs in the future!

Hello, I had received my first bouquets with Bouqs as a subscription and had a flower damaged in transit. Elijah was quick to resolve the issue and was able to provide a solution that was satisfactory to my needs. Thanks!

Thank you Elijah!! Over chat Elijah helped me to get some flower replaced that I believe may have been stolen - I am SO appreciative of the help and I know the flower will be perfect for my coworker celebrating her birthday.

I had to unexpectedly change the delivery address of my subscription order on the same day it was placed and customer service was beyond helpful. They were able to cancel my old order, place a new order delivering the same flowers, on the same date, copied over the message, and even handle the charges with a gift card. It was hassle free and I am so appreciative.

Kent D. was awesome! I requested a special request on my order that was already on its way. I preferred not to receive arrangements that are all roses....I prefer a variety of flowers. He immediately assisted me with getting a different arrangement ordered....I so appreciated that!

Normally, the flowers arrive in perfect condition. This one time, a couple of heads had broken off in transit. I took pictures and established a chat session w/ Bouqs, and they addressed the issue immediately. Awesome customer experience, and my mom loves her flowers every month!

Perfectly and professionally helped me with my order issue. I had an order that arrived late and due to that they were unable to get it. I appreciate the great customer service and I will keep ordering from you for all my employees, client and potential clients.

I received a text about a discount today. I reached out to see if they could adjust my existing order. Unfortunately they couldn’t retroactively apply it but given I’ve been a long time customer, they applied a 15% discount still. Really appreciate the customer service.

Great customer service. Resolved my issue to my satisfaction with no questions asked. I had an issue with my subscription and a late delivery but it was resolved. Because of this, I did not cancel my subscription and will continue to use Bouqs. Thank you so much.

This is my first order with Bouqs and I went with a monthly subscription (beautiful and HUGE), and two plants for my college bound kids. Thought we had a hiccup with FedEx delivery, Bouqs made it right immediately and it was so appreciated! Thank you!

A customer service gal gave me a complimentary bouquet. Since I could not change the recipient and date of my monthly delivery. I was trying to change the date and recipient to accommodate my Step-Mom’s funeral. The gal was kind and let me pick for a list of bouquets. Bryan finished helping me with my order, since I did not have all the information gathered at the time. Thank you for your kindness.

I have used several flower delivery services. What initially drew me to Bouqs was the environmental & socially responsible aspects of their business. What had made me stay is their service and quality. Let's get one thing out of the way. The flowers are really that gorgeous. They look exactly as pictured and last a long time. I have a subscription, which I recommend because every month someone is having a birthday or I need to send sympathy flowers and the financial break is significant. Something went wrong with the payment processing and my arrangement that was set to go to my mother for her 92nd birthday had been canceled. I found this out when I was ordering more sympathy flowers. I had not received any notice of this and since I found out late on 8/19, I didn't see how it could be rectified.

A friend who is recovering from an injury was delayed in coming home, so I wanted to delay the delivery of my flowers. While Bouqs couldn't change the delivery date due to shipping issues, they kindly offered to send an additional bouquet on the day she arrived back home, which I so much appreciated. This is the type of customer service that keeps me coming back to them! Thank you again!

I sent my aunt flowers to her beach home where she was supposed to be recovering from surgery, but because the surgery didn't go as planned, she needs to stay in the city. Elijah helped me send a replacement bouquet to her city house even though we were unable to cancel the original order.

Unfortunately my delivery didn’t make it to the right person/place. Bryan J worked quickly to make sure the delivery was resent and was pleasant and understanding the whole time! The process was easy and took less than 5 minutes. I was pleased with the ease and excellent customer service provided! Thanks Bouqs!!

I had ordered birthday flowers for my friend but she was out of town and the bouquet was already delivered. Elijah in customer service was so helpful and ordered a replacement order for me free of charge to arrive when she would be back in town next week. All over chat which was so convenient. Thank you for your customer hospitality!

Greatly appreciate the support I received today from Iah. An issue was found with an order and broken buds, and a replacement that was free for me was ordered. I really appreciate this level of customer service. If I wasn't already a subscriber, I would become one.