The Bouqs Company Reviews

I would like to express how much your employee help me with this order. She is a credit to your staff and you should be very proud of her. Kal-el thank you again for all of your help. I would like to thank all of your employees are this helpful I will definitely recommend your company to other friends and family. Thank you very much.

I really appreciate the great response from Lord M. in customer service. What was a concern is no longer! I was worried my flower gift was going to look more like spring than Christmas. So thankful he was able to help me! Thank you.

Flowers I ordered for my mom were posted as delivered but she did not receive them. I reached out to customer service. They gave me the option to receive credit for a future order or try to resend the present order. I did opt to resend despite being told that they would be delivered much later than what I had scheduled for the original order (thereby missing the occasion for which the flowers were sent). Very disappointing! However, when the system was updated, it showed that the flowers could be delivered on time as requested originally. They sent out a new order of flowers which did get to my mom on time. She reported that the flowers were beautiful and in great shape.

My mother's Bouq arrived damaged and I reached out to Mark C. via live chat. He was eager to correct my problem with a replacement at no charge. He ordered the replacement promptly without a hitch. I am looking forward to my mother's reaction to the replacement - truly top notch customer service! Was not confident about ordering again prior to Mark's help, but now he has made me a loyal customer.

I have had a couple of occasions where I had to contact customer service to resolve some issues I ran into throughout the year I've had my subscription. Each time they have went above and beyond to make sure I got exactly what I was expecting. They even took it upon themselves to fix a mistake made by FedEx that they didn't have any part of creating. Every bouquet I've ordered has been beautiful and long lasting and the price is right. I suggest Bouqs to people all the time for this reason.

I called in when I realized I mis-shipped an order and they were so helpful. I actually wanted to add a vase so she helped me with that as well. I’m so happy to be able to send flowers monthly to my peeps around the country.

Myles handled the delay by Fed ex without question and sent a second order to replace the order that was 5 days late… and not so beautiful. The 2nd shipment arrived on time and was beautiful! Thank you Myles for taking charge and making the experience positive!

I have been using Bouqs flowers for the past 3 months now and the quality of their flowers and the timelines of their delivery on the promised date is impeccable. I had an experience on November 4, 2021 where I had to change a delivery address to a new location 5 days out from delivery. The change policy is 10 days out from delivery. Mary Ann from Bouqs responded to my email within 24hrs and was very understanding of my situation.

We ordered flower for our supervisor through Bouqs only to find out that she would not be home the day they were set to be delivered. I reached out to the company and they are sending a second courtesy bouquet so she didn’t miss her delivery! Amazing! Highly recommend this company!

I sent a bouquet to a friend of mine who had just gotten engaged. I got a notice that the bouquet was not delivered by the shipper and reached out to Bouq's customer service. The representative was so helpful and went above and beyond to resolve my issue. Will definitely be using Bouq's again!

We think my order was stolen and the Bouqs team was quick to make it right! They ordered me a replacement for next day delivery. I was helped quickly via the chat function provided on the website. The chat was easy to use than I originally was expecting and then they email you a copy of tour chat for reference.

Rating increased, due to the super stellar customer service! Highly recommend contacting should you have an issue. They want the customer to be happy with their Bouq & go above and beyond when it isn’t up to par. Typically their flowers are TOP NOTCH! Thank you for having such high standards Bouqs. I know I can trust my flowers to you.

I ordered a gift for my sister that never arrived. The delivery map simply said, delivery attempted. I called my sister and she said she was at home at the time they claimed to delivery. Every time I tried to use their online chat to get some customer service, as soon as I was telling them about the issue the chat abruptly ended... THREE TIMES. Coincidence? It didn't seem like it.

I ordered flowers for my wife's birthday and chose The Bouqs because they stated they could deliver flowers in time. The delivery was a day late, the day after her birthday. I contacted The Bouqs through their chat function on their website. The Chat Representative was very helpful in resolving the issue I had with the late delivery of my wife's flowers. Since this issue was resolved to my satisfaction, I will use The Bouqs again for future orders.

If you travel like I do the last thing you want is for your bouquet to come when you are two zones away! Called this to their attention and they were as we say “on it.” I will have beautiful flowers to look forward to when I return home.

Irish fixed my issue very quickly and efficiently! I was very happy with the customer service I received and I am always with the quality of flowers that get sent. Thank you Bouqs- my go to with flower delivery always.

I have been communicating with your support people and although they offered compensation for this awful experience, the offer is not acceptable. I ordered $100 worth of flowers for my wife’s birthday. She has been ill and I know that flowers are the one thing that always cheers her up. Unfortunately the flowers arrived in various stages of death. Some flowers were crushed, some were dried out and dead, some were dried out and dying, etc. The lilies were the worst of the bunch. Half of them were dried out and dead without even opening. To me, this looks like a result of freezing them.

I had a very bad delivery of dead flowers a couple weeks ago and today Mary Ann C was great and I place a new order with credits she was able to get me. I will use you again. I wish the first order was better but luckily we worked through it after a few tries. Thanks.

The true test of a company's commitment to customer satisfaction is how they react to a complaint. When I wrote to complain of a delivery delay, the representative immediately apologized and offered 2 options for correcting the problem. I was impressed.

My order was delivered a day after the event. I answered a customer survey and was told to get in touch with the company. They went out of their way to make things right and I was impressed with the caring and service I received. I'm a long time customer and now you know why.

Customer support was fabulous! They helped arrange for a last-minute change to the delivery address, and were so gracious about it all! The flowers arrived on time and were absolutely gorgeous! We will definitely return to Bouqs again. Thank you!

I received my October monthly subscription - the grower's choice roses. I get roses every month and they are always beautiful but these are exceptional! They are the most beautiful roses I have received to date - really amazing! Thank you.

I contacted customer service through a chat after Bouqs recipient showed me dead flowers in her bouquet delivery. They helped me right away, apologized and credited my account. It's this swift and fair help that keeps me going back for my flower deliveries.

Updated on 10/30/2021: I wrote you explaining that a friend's birthday I wished to celebrate with a bouquet was not at home when the flowers arrived, and I asked you what might be done. You immediately responded that a second bouquet would be delivered in a few days. I then heard from my friend, who had come that night late to find the gift of flowers...the original bouquet...which said was gorgeous. I wrote and explained there would be no need to send a second bouquet, but how much I appreciated your offer. I heard again from her saying she had received a second bouquet just like the first one, and she was astonished and grateful. As I am. Thank you for this amazing service and thoughtfulness.

After about a year of getting gorgeous monthly bouquets, I received a delivery of flowers that were sub par. I emailed customer service and within an hour I had a response offering 2 great choices for recompense. I chose a credit and the next bouquet delivered was stunning.

I have used The Bouqs on several occasions and for my wedding bouquet. The quality of the flowers are absolutely amazing and every time I needed help customer service always went above and beyond. I will not order bouquets from any other florist company. The Bouqs is simply the best!

Had trouble with the address and also finding the page with next day delivery selections. Two different reps help me on two different calls. Was happy that the problem was resolved. One rep sent me a link to flowers which were available for next day delivery. This was not easy to find on the website. The other reps helped me locate an address that was not showing up as a valid address.

Beautiful flowers!!!! Constant communication via email was great. Order confirmation, ready to ship, tracking for shipment, order arrived, etc. Had a slight issue with one type of flower missing from arrangements, but was resolved immediately! Customer service was top notch - KUDOS to Suzette P. who helped make things right - I will definitely use Bouqs again. Thanks for a wonderful experience!

I had been frustrated with the website and on the verge of giving up and choosing a new company. The associate I chatted with was INCREDIBLE. She answered all my questions, resolved issues I wasn’t aware of. And took care of everything efficiently.

Super helpful, responsive, fast and solution focused! Thank you for being so incredibly helpful! Emails were fast, clear and much easier to respond to than this form that is forcing me to write more than I really have to say.

I followed up with my aunt this past weekend on her impression of the Bouqs sent. She said she wondered how long they had been cut because they were very dry. I told her I would share that with the company. They did bounce back but you know a wilted rose isn't a pretty thing!

While it was frustrating that the coupon I received to use for my first order would not apply, and could not be redeemed when placing my order. I was very pleased with the customer service I received that quickly resolved the issue and by manually applying the discount to my order and crediting the amount back to my CC. The order was a birthday bouquet for my daughter in Arlington, VA. She sent me a photo upon their arrival. Most roses look good, but some in the photo look a little funky and will likely not last very long. :-(

I had a small issue with an order. The Bouqs Co. customer service is beyond Superior. Thank you for being so helpful, it was very much appreciated. The problem was resolved within 5 minutes of emailing customer service. Thank so much again.

I've been a monthly subscriber with Bouqs for 3 years. The flowers are exceptional! Nothing comes even close! I've had only a couple of minor issues with the service, but in each of those instances, Bouqs responded quickly, friendly, & professionally and went out of their way to resolve the issue and make me happy. I would recommend Bouqs to anyone!

Whenever I have dealt with your customer service, you always impress me. I come from a management background and always trained my employees to exceed expectations and that just meeting them was never enough especially when there is a problem. You did not disappoint this time either. Russell A. was quick to resolve the issue and went above and beyond to make sure I was happy. I got the price increase notice recently and considered cutting back but with the great service I will continue with your product. Thanks!

Recently had an order arrive late because of shipping issues. Bouqs responded very quickly and compensated me for the delay. Luckily most of the flowers were still alive. Always pleased by their products and look forward to ordering more beautiful arrangements from them in the future.

I am a subscription holder with Bouqs, the flowers are fresh, pretty and a great treat for friends, colleagues or myself! This is the second time I’ve had to reach out to customer service and I’ve always been greeted with kindness and respect. They have met my expectations and beyond to ensure good service and satisfaction with my orders. Thanks B!

The customer service representative paved the way for me to get a 2x blooms credit for my business account. I have a business and a personal account. I like to welcome special guests at the Wine Country retreat I manage with flowers. I, also, like to treat my family members with Bouqs... however, I use the same computer for both accounts; different emails so the representative understood the situation and allowed the discount to benefit my guests at the Wine Country Retreat.

Nurfaiza was excellent. The agent heard my distress about my order and rectified it. I was very pleased with the outcome. The recipient was ecstatic to receive her bouquet. It's very important to me when I pick a date for delivery. That my item is delivered. Nurfaiza made sure my friend got her flowers.

I received an order from Bouqs that had some wilted roses on arrival. I contacted them via chat. They gave me two options after I sent a photo. I understand this happens with flowers, but they stand behind their product. I appreciate. Prompt response and remedy via chat.

I have used Bouqs 2-3 times since I’ve heard of them sending flowers to my mom for her birthday and/or Mother’s Day. My mom is a flower connoisseur…naming plants I’ve never heard of. She absolutely loves flowers and gardening in general. The flowers you provide have vibrant colors, are fresh, abundant in size and last quite a while. A special thanks to the farmers who provide the flowers from all over the world! And I thank you for my mom!

The reason is after I ordered my first flowers from them they decided to put me on automatic subscription. Yep. I got a message from my Credit Card today which was about two weeks from the first order saying they were fraudulent and should have not charged me let alone keep sending flowers to the same person all the time.

Hannah was extremely helpful and a pleasure to deal with. She answered all my questions and in a very timely manner. Now my daughter will get the most beautiful bouquet of flowers for her birthday. I definitely look forward to my next order from Bouqs!!!!

I received a monthly subscription and the flowers were dead and very subpar. I contacted my daughter who gave me this as a gift. I have pictures. Also these bouquets were tiny and cheap. I don’t think Bouqs would be proud of these.

My son sent me an absolutely beautiful bouquet of lilies. Turns out I'm allergic to them. Contacted Bouqs and they very generously were willing to replace them with flowers of my choosing. Looking forward to another beautiful bouquet. I had never heard of this company, but will now be a forever customer. Can't wait to receive the replacement flowers!

The deadline to change my order had already passed, but despite this, Russel A. was able to make the few changes I desired. He was very friendly and helpful, and replied soon after I started the online chat. Thank you so much!

In a day and age of lackluster service, your representative, Mark M, was a breath of fresh air. I had 2 expired GroupOn vouchers and he helped get credit back for them both. Thanks again. I will be using Bouqs for all future flower purchases.

Elijah was great. My mom got flowers on our subscription for their anniversary. It is 69 years and she just found out she has cancer. Her bouquet was delivered but it wasn't the deluxe and was really skimpy. Especially compared to all of the other beautiful bouquets she has received. Elijah offered a discount but I said I would rather have a replacement as it was such a special, yet hard week. He arranged for a replacement. He was great! I will be staying with Bouqs!

Suzette P made my day. She was able to change deliveries on my flowers. She’s a KEEPER! She was kind, polite, helpful, patient. The kind of person I’d want to work for me if I had a business. Your training process must be excellent. My experiences when asking for help from Bouqs has ALWAYS been excellent.

3 stems of same flower damaged. I wonder if the white plastic strip that fixes the flowers in place from the outside is sometimes tied too tight. Mark with customer service took care of the problem quickly and offered an appropriate discount for our next order without a problem.

Very thankful for the service provide by Elijah who went above and beyond to problem-solve an issue that I was having with my flower delivery. Because of this experience I will be sure to order from Bouqs again. Looking forward to it. Thank you!

I notified customer service that my hospitalized friend did not receive the floral arrangement I had sent to her. I was very upset and embarrassed and Bouqs made it right. The flowers will be replaced promptly. I appreciate the expeditious response on their part. Thank you again!

I realized that I was sending my sister's birthday flowers to the wrong address (to the entirely wrong state). I was too late to make the change in the system, but I used the chat function and we got it taken care of. The person who helped was, indeed, very helpful.

Mark helped me change my order last minute to be sent to a client who is recently engaged vs coming to me. He was super helpful and quick and makes me and my business look good as well. Loving my subscription and service so far.

I sent my friend flowers for her upcoming birthday. However, she and her family had to evacuate due to Hurricane Ida. I didn’t want her to miss her present. Mark was able to help provide a great solution immediately without wasting more time with back and forth. Great thinking and service!

Mark M. helped me change the delivery date for my first order. I wasn’t able to update it on the website but Mark handled it for me quickly & easily. Appreciate the friendly & helpful service. Very excited to start my subscription.

I am a severely sleep deprived new mother who is working full time. I placed an order for Sympathy flowers for my best friend who lost her dog after 13 years together. I put in the wrong address. Russel saved the day by putting in another order and ensuring my friend gets her flowers to help her through this hard time. Thank you so much! Appreciate it all.

I was having one of those moments and realized that I made an mistake with an order after it was delivered. I contacted customer service and the person was amazingly helpful and understanding. I very much appreciate this as it was for my coworker in grief. Also Bouqs subscription made working from home pleasant during the pandemic.

I requested to change the delivery date for 3 orders. I missed the deadline as to when to change the delivery time. Ailyn was extremely helpful and offered to send another delivery to my sisters in order to accommodate their travel schedules. I so appreciate the quick response and help she provided. Outstanding Service!!!

I recently placed an order for next day flower delivery, delivery was scheduled as promised & set to arrive, when I noticed I put the wrong address in. I contacted Bouqs immediately and they solved the problem for me. I would highly recommend using this company, they’re awesome!

Ailyn A. was super helpful as I evidently entered in the wrong house number for my delivery. Ailyn A. will help me get an order of flowers to the correct address. I am so appreciative for her and this company's help with this. Also everyone I have sent flowers to from your business have really LOVED the flowers. Keep up the great work!

I ordered flowers for my Daughter-in-Law who was hospitalized recently from the Bouqs Co. They were unable to deliver at the time but offered to upgrade my order and resend it at the original lower cost. I couldn’t cancel in time so they sent a new choice from me at no charge. This is a delightful company with the best flowers in the world!

Received beautiful flowers today as a gift from my son. Tulips and Iris. Fresh, gorgeous, perfect. Highly recommend. Came on time. Package nicely. Enjoyed the instructions included on care. Nice gift card with message also. Thank you Bouqs. Looking forward to enjoying them this week.

I had a last-minute subscription change, and Elijah (via chat) helped me make the change without any problems. Really appreciate being able to communicate with someone directly to get a helpful fix. And it's not the first time your team has helped me resolve an issue via chat. Great service, Bouqs!

I was offered a free replacement order because the company was no longer able to make changes to the order that had just been placed as part of an automatic subscription. The customer service agent was patient, helpful, and capable.

Bouqs efficiently solved an issue with delivery by fully reimbursing me so that I could re-order fresh flowers. This level of customer service is incredible, which is why I will continue to order flowers exclusively from Bouqs in the future!

Hello, I had received my first bouquets with Bouqs as a subscription and had a flower damaged in transit. Elijah was quick to resolve the issue and was able to provide a solution that was satisfactory to my needs. Thanks!

Thank you Elijah!! Over chat Elijah helped me to get some flower replaced that I believe may have been stolen - I am SO appreciative of the help and I know the flower will be perfect for my coworker celebrating her birthday.

I had to unexpectedly change the delivery address of my subscription order on the same day it was placed and customer service was beyond helpful. They were able to cancel my old order, place a new order delivering the same flowers, on the same date, copied over the message, and even handle the charges with a gift card. It was hassle free and I am so appreciative.

Kent D. was awesome! I requested a special request on my order that was already on its way. I preferred not to receive arrangements that are all roses....I prefer a variety of flowers. He immediately assisted me with getting a different arrangement ordered....I so appreciated that!

Normally, the flowers arrive in perfect condition. This one time, a couple of heads had broken off in transit. I took pictures and established a chat session w/ Bouqs, and they addressed the issue immediately. Awesome customer experience, and my mom loves her flowers every month!

Perfectly and professionally helped me with my order issue. I had an order that arrived late and due to that they were unable to get it. I appreciate the great customer service and I will keep ordering from you for all my employees, client and potential clients.

I received a text about a discount today. I reached out to see if they could adjust my existing order. Unfortunately they couldn’t retroactively apply it but given I’ve been a long time customer, they applied a 15% discount still. Really appreciate the customer service.

Great customer service. Resolved my issue to my satisfaction with no questions asked. I had an issue with my subscription and a late delivery but it was resolved. Because of this, I did not cancel my subscription and will continue to use Bouqs. Thank you so much.

This is my first order with Bouqs and I went with a monthly subscription (beautiful and HUGE), and two plants for my college bound kids. Thought we had a hiccup with FedEx delivery, Bouqs made it right immediately and it was so appreciated! Thank you!

A customer service gal gave me a complimentary bouquet. Since I could not change the recipient and date of my monthly delivery. I was trying to change the date and recipient to accommodate my Step-Mom’s funeral. The gal was kind and let me pick for a list of bouquets. Bryan finished helping me with my order, since I did not have all the information gathered at the time. Thank you for your kindness.

I have used several flower delivery services. What initially drew me to Bouqs was the environmental & socially responsible aspects of their business. What had made me stay is their service and quality. Let's get one thing out of the way. The flowers are really that gorgeous. They look exactly as pictured and last a long time. I have a subscription, which I recommend because every month someone is having a birthday or I need to send sympathy flowers and the financial break is significant. Something went wrong with the payment processing and my arrangement that was set to go to my mother for her 92nd birthday had been canceled. I found this out when I was ordering more sympathy flowers. I had not received any notice of this and since I found out late on 8/19, I didn't see how it could be rectified.

A friend who is recovering from an injury was delayed in coming home, so I wanted to delay the delivery of my flowers. While Bouqs couldn't change the delivery date due to shipping issues, they kindly offered to send an additional bouquet on the day she arrived back home, which I so much appreciated. This is the type of customer service that keeps me coming back to them! Thank you again!

I sent my aunt flowers to her beach home where she was supposed to be recovering from surgery, but because the surgery didn't go as planned, she needs to stay in the city. Elijah helped me send a replacement bouquet to her city house even though we were unable to cancel the original order.

Unfortunately my delivery didn’t make it to the right person/place. Bryan J worked quickly to make sure the delivery was resent and was pleasant and understanding the whole time! The process was easy and took less than 5 minutes. I was pleased with the ease and excellent customer service provided! Thanks Bouqs!!

I had ordered birthday flowers for my friend but she was out of town and the bouquet was already delivered. Elijah in customer service was so helpful and ordered a replacement order for me free of charge to arrive when she would be back in town next week. All over chat which was so convenient. Thank you for your customer hospitality!

Greatly appreciate the support I received today from Iah. An issue was found with an order and broken buds, and a replacement that was free for me was ordered. I really appreciate this level of customer service. If I wasn't already a subscriber, I would become one.

I encountered with not having fresh flowers for my recipient and customer service was very helpful and sent a replacement with no extra cost. Very pleasant experience. I will continue ordering in the future. Also, customer service representative listened to my problem and was very polite and fast to reply.

The one time I remember to send flowers on time for my sister she is out of town! I had no idea until I called her to wish her Happy Birthday. Contacted customer service through the Chat feature and they were able to reschedule the order free of charge for when she is home next week. Great customer service and your flowers are always the best quality.

My monthly subscription with The Bouqs has been terrific. I've sent flowers to numerous friends and family around the US. Flowers are always absolutely amazing and unique. In the few instances when I've had an issue [which seems to be related to local delivery personnel and not The Bouqs products or staff] The Bouqs Customer Service representatives are very responsive, friendly helpful and most importantly they really care about Customer Satisfaction! Looking forward to next month's subscription delivery!!

Customer Service was quick to respond to a delayed order that was held up at a Fedex facility within miles of the recipient's home for three days in 90 degree plus heat. The flowers arrived, they were disappointing, but Bouqs was attentive to my displeasure and offered me immediate satisfaction with no questions asked. I will certainly use Bouqs for another year of pleasure via their subscription program!

I accidentally wrote an incorrect number on the address that I was sending flowers to, and because it was already off for delivery, it could not be fixed. So, Mark helped me and set up a new order to be sent in 2 days with no charge to me. This is incredible customer service and I will order from them whenever I need flowers to be sent. Thank you so much Bouqs!

I ordered flowers for a birthday and sent them to the home address. I had forgotten that the recipient was on vacation that week and the flowers were to be delivered tomorrow. A mistake that was 100% my fault. I contacted Bouqs to see if they could reroute to the vacation address but it was too late, the flowers were out for delivery already. I was out $100 and the flowers were going to rot on the vacant front porch. But then Russell A told me to hang on and let me see what they could do. Long story short, they sent the same bouquet, same size, to the new vacation address, for delivery the next day, to make it for the recipient's birthday, with no additional charge! Above and beyond for something that was the mistake of the customer only. I cannot thank them enough for helping me in the scenario I placed myself in. I'm a customer for life after this experience. Thank you Russell A and Bouqs!

I have a delivery that is scheduled for tomorrow, but just learned that the recipient is out of town making funeral arrangements. I reached out to see if I could reschedule, but learned that I am too late. Suzette that assisted me offered a full credit for the items so I may have them re-delivered at a later date. OUTSTANDING customer service. Thank you Bouqs.com for being amazing!

My order was lost in transit and so I reached out to the help chat. I spoke with Iah who was so prompt, kind and helpful. My friend is now receiving her new bouquet next week all thanks to Iah’s help.

Thanks for the customer service in helping me get a free replacement bouquet when it was my error. Totally wowed by that. Much different than my experience with FedEx that ended in tears because they wouldn’t take the replacement address.

I kept changing things on him and he was so patient. In the end, we totally figured it out and I am excited to stay on track with my deliveries! Thanks so much Johnmar. So far I am totally loving using Bouqs and look forward to many more deliveries!

I reached out to your customer service regarding an order I placed months ago. This was because I recently found out about your happiness guarantee. I wasn't expecting the type of response I got - Kent went above and beyond to address my concerns and instilled confidence in ordering flowers from the Bouqs in the future. I truly appreciate this.

Bouqs Customer Service is excellent! The three roses in my subscription arrangement for this month arrived wilted, the rest of the arrangement was lovely. I let them know and they are sending me a replacement. Their customer service agent was very polite and professional. I recommend Bouqs wholeheartedly.

Russel was extremely prompt, friendly and professional. Once he realized that my order was never fulfilled, he immediately issued a full refund without any pushback and offered me a credit for my next order. He was an excellent customer service rep! I wish all companies had customer service like this.

Nicole C. just saved the day! I missed the window to change the recipient for my monthly subscription by 1 day (maybe) and honestly as a teacher this is a luxury I try to afford so that I can stay connected to family & friends while living in another city. I was upset that Bouqs could not change the recipient on this the 7th day before sending and Nicole figured out an efficient and fabulous solution in record time. Thanks to Bouqs and Nicole I am keeping my subscription even during financially tough times. Happy customer here.

I had canceled a subscription in July, but had been charged for it, so I contacted Bouqs in hopes of rectifying this and they helped take care of that for me w/ a refund. Great service from the rep, Suzette.

Bouqs is the best! I had an order in process for my wife but she got called away on a family emergency and wouldn't be home for the whole week after the delivery. Bouqs couldn't stop the original order, but they had a replacement one delivered for the day my wife got home (at no cost)! Bouqs is always so responsive and the flowers are gorgeous every time! Thanks, Bouqs, for making a tough situation a little better for us!

Hi. Goofed my delivery date and through the chat feature Lah C. fixed it up by giving me beautiful options for my delivery date and sent me a link to pay. So easy and so appreciated! I just love buying flowers for people I love at Bouqs! THANK YOU!

In addition to having the most beautiful flowers available online, at reasonable prices, the customer service at The Bouqs is 5 stars. The recipient of this order lives in Florida and with the status of COVID and collecting even in small groups in flux, I had to change the delivery address to my order twice and the date once. Both times the customer service reps were helpful, incredibly friendly and accomplished the task in under 5 minutes. The Bouqs was my go to before, but now I am a customer for life!

Was able to chat with Ailyn from Bouqs about how some flowers I received from the subscription died quicker than they have in the past and meant for it to be purely a comment to pass to the company and maybe quality control. They asked for pictures to evaluate the flowers and figure out why but I didn’t have any, that did not stop them from saying sorry and offering to send new ones right away or a refund! I only meant to just pass a critique and even without the correct information needed I still got new flowers! Thank you!

I added the wrong address for my flowers shipment to my mother who recently had a stroke. I reached out to customer service and they did a one time courtesy credit for the amount I paid and reordered her flowers!!! AMAZING, EFFORTLESS, EFFICIENT customer service. This will forever be my flower delivery company.

Elijah was very helpful in ensuring our needs were being met and we truly appreciate them. We needed an order date changed and although it was not possible, they made efforts to ensure we got the date we needed. We will recommend to others, as Bouqs never disappoints!

I am a loyal and very happy Bouqs customer. I get a monthly shipment of beautiful flowers every month. They are beautiful flowers, no matter what arrangements I choose, I am always very happy. Bouqs quality is so much better than the quality of any of the big commercial florists (1800 flowers, etc). Everyone that comes to our house at the beginning of the month raves about how beautiful the flowers are. I tell everyone I can tell about Bouqs and suggest they visit your website.

I needed an itemized receipt to reimburse my purchase for work. Iah C. was very helpful and transparent and got me what I needed extremely quickly. Would definitely reach out to customer service again with any questions or concerns in the future.

Suzette P. was prompt courteous and very helpful in providing a store credit for the some flowers that did not last as long as expected. She resolved my enquiry quickly and was happy to do so, one of the many reasons I keep using this service. Great customer service and product.

Hi - I was on vacation this past week and didn't get to update the delivery recipient before the order was placed. The new recipient lives a few houses away from the original recipient. I was extremely appreciative of the customer service team who made my subscription count by getting a complimentary bouquet off to the correct recipient. It makes me want to continue using Bouqs and recommend them.

Elijah was a lifesaver in helping me resolve the shipper mistake when they didn’t drop off the package for some reason and my friend was away all day. He was patient and so quick to help! A plus customer service! I will definitely use your company again!

I accidentally selected the wrong shipping date for my subscription flowers. These were to be sent to my sister for her anniversary. With the help of Bryan J., the shipping date on the flowers wasn't able to be changed, however, he offered a bouquet on the house for the mistake. I am so happy that he was able to help!

I contacted customer service today in regards to a bouquet that was delivered. The bouquet was missing the succulent it was supposed to come with. The representative was super helpful in accommodating a replacement bouquet in a timely manner. It was a very easy process and the representative was very helpful and accommodating altogether! Thank you!

When I was placing my order, I was running into an error when entering the address, despite selecting the address from the auto-filledGoogle addresses. Bryan was able to get the address working for me to quickly help me complete my order.

Bryan gave outstanding customer service. My subscription default is to my mother. This week she moved to an assisted living community. I had not changed her address in time for this order. Bryan was able to send her a Bouqs as a complimentary order. Thanks so very much for his great service.

The bouquet I ordered changed without my knowledge. Apparently it was a delivery date issue. I chatted with Elijah and he was able to resolve the issue. The flowers I want will just be delivered a different day. I am not happy that changing the bouquet is your default action. I should be notified that the delivery date won't work for the flowers I want. I should be given the option to change the flowers or change the date. Don't automatically ship different flowers!

Iah assisted me with updating the address on my subscription after the cut-off period, and was able to uncover an issue with my payment method. I'm glad I'm able to access such helpful people via chat. Iah was great to work with!

Wonderful product and wonderful service. I will definitely be using you again. The flowers were beautiful and fresh. The person I sent the flowers to was very happy and impressed. She said everything came through very well and that some of the flowers were wrapped separately to protect them. Thanks again for the wonderful service. I do think your website is difficult to maneuver but the chat definitely helped.

Fantastic customer service. Fast, quick, and reliable. Plus their Bouqs are so gorgeous and absolutely worth the money. Their flowers last so long as long as you follow their care instructions! I recommend Bouqs to all of my friends, family and coworkers!

Thank you so much for being so helpful with the deliveries, and particularly accommodating on the dates on which they are received. Much appreciated! The flowers are lovely! I particularly appreciated the customer service in the chat. Again, thank you!

Suzette P helped me place my order today after the website was buggy and wouldn't let me through the address page. 5 gold stars to Suzette. She was amazing. Her incredible customer service and quick resolution to the website issue has kept me as a repeat customer.

Nurfaiza M. was very helpful, immediately solved my issue, and was friendly along the way. 10/10. Bouqs is a great company and I really love my subscription and picking my flowers each month and sending them to new people on their bdays, or just taking the delivery for myself every now and then :)

They lure you in with a 30% off coupon off your first order only to have barely any inventory that qualifies for the 30% discount. They say that you can order next day and allowed me to place the order for my sister's birthday only to cancel the order. When I spoke to customer service they apologized and sent a different arrangement on them however said they do not deliver on Sundays or Mondays so she would have to get the bouquet late. Since the order was on them I thought it would be worth it, only to find out that they still charged me for the order they canceled. So in the end I had to pay over $100, had to change the bouquet, had a late arrival, and had to talk to customer service agents twice only to hear "My apologies. It's company policy." There are so many flower delivery services. Do not waste your time with this one.

Super helpful in my last minute switch. Very accommodating and got the job done quickly. I didn’t know if it was even possible to make the switch and it was handled very well. My guy that helped me (Bryan I think) was awesome.

The on-line agent was very helpful moving my subscription order to another date. I needed it to arrive earlier then my scheduled date so they worked with me to keep the price the same. The flowers I get form you are always beautiful however the standard size tends to look too flimsy so I have to order the deluxe. Thank you.

It turns out that the delivery address was entered incorrectly when entering the order. The flowers were declined by the recipient at the incorrect address and returned to sender. The customer service rep was incredibly helpful and informed me that they were happy to send a 1-time courtesy order to the correct recipient, even though the mistake was mine. Great service and great company!

Allyn was wonderful in assisting me change my delivery date and made this process very smooth and manageable. Clearly gave me options and explained how the process would work. I was very pleased with how fast and simple this was!

I mistakenly chose the wrong shipping address for the birthday flowers I was sending my best friend. We haven’t been able to see each other for two years so I wanted to send her your flowers, she loves them! So Russel A helped me by reshipping the flowers to the correct address. I’m so grateful and appreciative. Having an immediately resolution from customer service is all I ever ask for and my expectations were beyond met. So thank you to Russel A and The Bouqs for always delivering in more ways than one!

Great customer service with Bryan J. Quick resolution and clear information. Very helpful and was able to refund my account and cancel my order almost immediately which was great. It was very easy to contact and resolve the issue. Thanks!

Bryan J was very helpful with the assistance of a sympathy arrangement that was sent to me by my friends for the passing of my mom. The orchid plant was dead and Bryan generated a replacement order. I have never used Bouqs but will recommend and use in the future.

Best customer service I’ve ever had. I ordered flowers for a friend that were supposed to be delivered on a Friday. By Sunday they had not arrived and no delivery date was scheduled, due to a problem with FedEx. I reached out via chat and within 5 minutes I got a response, profuse and sincere apology, and a complimentary replacement bouquet to be delivered within 48 hours - and they are making sure the original still delivers tomorrow. I feel more than satisfied and will order from them again the future. I know they are a company that cares about their customers.

I realised too late that my subscription order was arriving on a day when I would not be there. I live chatted Johnmar, who immediately cancelled the order and reinstated it for another day. No issues, no extra charges and my issue (created by me!) was resolved on the spot. This isn’t my first great customer service moment with Bouqs. They rock!

I am on vacation and it is very hot out. I did not want the flowers in the heat while they get transported and possibly left outside for a while without us getting to them. I had to cancel an order and Bryan was very helpful and respectful. He was great to work with.

They were very accommodating, I had to change my delivery date but the flowers already shipped and they offered to re-send them on a different day at no cost. How many companies do that these days. Thank you, lifesavers.

I had order flowers to be delivered to my mother, however, the flowers were delivered at the door but may have been stolen by someone so I called customer support and they were quick to send out a replacement order, which made me happy.

I made a change for delivery date for my subscription due to vacation. However the delivery still occurred on the “regular” date. By the time we got home the flowers were dead. When I reached out to customer support via chat, the specialist sympathized with the situation and offered a choice of flower replacement or 100% discount in the next delivery. Thanks so much! I will still be getting my monthly bouquet!

I received a beautiful bouquet for Mother’s Day with unusual flowers, and it arrived on time. Everything was packaged nicely, with protective sleeves for tender stems. There are many choices available through this company.

The flowers I ordered for Mother's Day were never shipped. I waited a week to give this company benefit of the doubt, but nothing happened. The only reason I am giving even one star is because their chat feature was very helpful and I was able to receive a refund easily.

I always order from them. Spent a lot of money there. They sent my mom dead flowers. I called and they said, "Just water them, they’ll be fine." I said, "We did." She said, "Call again tomorrow." Awful service.

I had a issue with my flowers on both looks and quality of flowers but after my explanation to the company, we were able to work out a resolution that satisfies us both.

I have received flowers from Bouqs 4 times, and they have always been absolutely beautiful. The packaging is great... The flowers arrive looking like they were just picked. Their photos accurately represent what you will receive. Any questions have been answered promptly. Couldn't ask for more!!

I had a terrible experience with buying a 3-month subscription as a birthday present for an elderly aunt. On her birthday, Bouqs screwed up and didn't send anything on her day. When I inquired, they apologized and tried to talk me out of replacing the original bouquet with some crappy options that looked nothing like what I ordered. When I expressed dissatisfaction, they agreed to send the original 3-weeks late which I agreed to. Imagine my aggravation when that one didn't show up either. It turned up 13 days late and my aunt threw them away.

1. The flowers I've ordered are due to be delivered more than a month from now, April 12th to be exact (today is March 7). Unfortunately, the recipient has very serious medical condition that prevents that recipient from having flowers, on doctor's orders. And I had to cancel. However, I was told it was impossible. That is absolutely not heard of and not acceptable.

I've had two issues with Bouqs. The first one was my order arrived half dead. The second issue is that my order arrived on the wrong date missing my daughter's birthday. Since I don't see another way to contact them I'm leaving reviews everywhere.

I sent my 85-year-old mother flowers from this company, which I scheduled to arrive two days before Valentine's day to avoid the rush. The flowers arrived a day late and frozen. OK, that kind of thing happens. But, when I tried to rectify the situation, I found that customer service was almost non-existent. You can e-chat with a person about your concerns and you can cancel your "subscription," but they won't "call you tomorrow" as they say they will and they will stick you with the charge for not only the late and frozen flowers, but will also charge you to cancel your "monthly subscription" -- a $35-dollar fee that they will kindly send you in the form of a gift certificate for more frozen flowers. This, my friends, is a scam.

So I ordered flowers a few days in advance (1 day prior to the “last day to get flowers delivered by Valentine's Day”). They were scheduled to be delivered on Feb 13th since the 14th was on Sunday. They didn’t show up... so not too many other options except to run to the grocery store for last minute flowers. They eventually showed up on 15th on Presidents’ Day. I get it, COVID, maybe they show up late; it sucks but hey, so does COVID. The flowers were so hideous though. Half were rotted brown. They looked terrible. But hey, it’s the thought that counts so it’s all good. They offered to refund me $18 for shipping on $80 flowers. I requested they refund the full amount. I was not successful in my quest/request. But long story short, I’ll never use BOUQS again.

I wanted to send flowers to my mom for the anniversary of my dad's death, and ordered the flowers a week early with the delivery date the day before the anniversary. Of course they never arrived on time and now it's several days late and tracking is no help. I thought this place used local florists too but the flowers are coming from 4 states away. Contacted customer service and not helpful. Will stick to reliable big flower delivery corporations next time. So disappointed.

My partner wanted to order some flowers for me for Valentine's Day, so I went online and found a bouquet from Bouqs that I thought looked nice. The pictures on their website (as well as from other customers on social media) and description of this particular bouquet states "Peach, light pink, and cream roses". I specifically selected a bouquet that did not contain red roses. When the bouquet arrived, it was not like the description at all. There were no peach colored roses, but instead bright red ones. It looked like a they sent the wrong item, however when we reached out to customer service to try and resolve the issue, they told us that the best they could do was offer 50% off on our next order. Needless to say we will not be ordering anything from this company again if they can not even resend us the correct bouquet we purchased.

Ordered one of the "plant me" succulent bouquets for two friends who just got engaged. They absolutely loved it and it arrived the day it was expected in perfect condition. The bouquet was fully bloomed within several days and was long lasting. They said it was beautiful. Thanks Bouqs! I am now a subscriber.

My mother and I ordered a 3 month flower subscription for my sister for the holidays. The flowers that were received look nothing like the pictures advertised. The pictures show vibrant bouquets with beautiful, sometimes exotic flowers. the first bouquet wilted so quickly my sister had to contact the company, who shipped her a replacement...but it looked like a bouquet you could pick up at any grocery store for $12-15. The 2nd and third bouquets were fresher but were again full of very common grocery store flowers that should have come in way below the price point of $35 for a bouquet. I won't be using this company in the future.

Great selections, easy to order, always arrives on time, always fresh, always beautiful and long-lasting. Whether ordering for myself, or for a friend or family member, Bouqs always puts a smile on my face - and theirs! Thank you, Bouqs!

I ordered a subscription for my Mother who has aggressive Parkinson's. She LOVES every Bouq she gets and they stay fresh FOREVER - they often are still there by the next arrival. My mother came from poverty and won't spend $ to buy herself fresh flowers in her home - and so this is a way for me to give her some happiness - and your flowers always put a HUGE smile on her face!!

The flowers are always so lovely and fresh! I really love supporting local growers. It's also fun to pick which grower and from what region. I was given these flowers years ago from a friend and now it's the only company I use.

I have been completely satisfied, and sometimes surprised, by the quality of your flowers. They arrive fresh and often surpass even my idea of how long a bouquet should last. Love the surprise flowers. I’m talking about the flowers that I had never seen before and thoroughly enjoy. Thank you so much

I have received and given flowers. These bouquets are so fragrant, fresh and a beautiful variety. They arrive on time, last a long time. Make a real statement not like usual standard arrangements. Doesn't matter whether they are being sent to East or West coast, they arrive as if they were just picked. Great variety of flowers and colors.

Decided to do a monthly subscription for my mom and stepdad for Christmas. She is above 75 and we don't get to see her as regularly as we have before COVID. This has brought a ton of joy to her in our physical absence. She raves about it every month on social media, too! I have recommended this to several friends for their parents! Definitely felts like we won Christmas this year!

Received fresh flowers quickly and as requested. They were well packaged to avoid damage and lasted a long time. The arrangement was unique. The company also sends follow up emails asking for feedback in case anything wasn't as expected. Highly recommend.

I’m very happy and look forward to receiving my flowers! I receive my flowers always in excellent condition. It shows the care Bouqs and their farmers and workers put in mailing these beautiful flowers to customers, and members.

Always fresh and well designed. Modern, seasonal, and always brighten my day or my recipients (yes, I send myself flowers!). Competitive prices, deliveries never delayed or misdirected, I love Bouqs and hope they continue to thrive as a business. I won't even consider using your competitors anymore (1800who?)

The flowers always come wrapped carefully and are super fresh. The selection is outstanding. They have unusual bouquets that are stunning. They are my favorite company to order from especially if I have a picky person. They are always thrilled when the flowers arrive!