The Bouqs Company Reviews

I have been a member of the Bouqs Company flower of the month for over a year now. Gave it to my 92 year old mother for her birthday and every month she gets a new arrangement which brightens her day and week. I have been very happy with the customer service and the communications as to when to expect the arrangement, what the arrangement is and then notifications when the arrangement has been delivered. Excellent Customer Service and the value is outstanding!

Extremely bad service. They deliver to different house and end of the day my neighbor hand me over old spoil flowers and it rounded my husband birthday, we didn’t go out for dinner because we were waiting all day long. It supposed to be a surprise present for his birthday but most worst birthday gift.

First order arrived half dead. I feel like this was probably due to the carrier not Bouqs. I called to report this and was informed someone would get back to me which they did. I sent pictures of the arrangement. I was contacted again and was able to choose a replacement arrangement. It did not arrive until after Christmas but that was fine. This arrangement was perfect and gorgeous. The person that handled all of this was professional and apologetic. Due to this experience I will always order my flowers from Bouqs. They are the best.

The Bouqs Company is great way to revied fresh flowers bi-monthly. I was able to use a Groupon for the subscription and it was well worth the money. The flowers are fresh and if there is any issue the company makes things right.

Great company. I ordered my mother a Winter succulent bouquet after she had surgery in December and it was beautiful! The flowers arrived on time and was just as pictured. Great quality. I will definitely order again and recommend to friends and family.

The flowers from Bouqs have been consistently outstanding! The flowers I’ve sent as well as received from Bouqs have always been beautiful and the arrangements are very unique as well. I Highly recommend using Bouqs for all of your floral needs.

Not only did I receive a package of the most beautiful and fresh flowers from across the country from my daughter, I was so impressed that I used the same company a week later to send flowers for her birthday. I will continue to use this company! I was amazed at the quality!

I find Bouqs to be reliable and customer friendly. The flowers are lovely. I regularly recommend Bouqs to others and will continue to do so. I'm glad the company hasn't gone "PC" and sticks to the business of flowers. What more can I say?

The gift of a Bouqs bouquet a month from my husband has been the most wonderful gift! The quality and the variety of flowers is outstanding. I truly look forward to the next bouquet arriving! I have told everyone I know that this is THE gift that anyone would love.

Everyone always loves receiving a Bouqs bouquet. And I like sending as the flowers are always different than the traditional florist options and well priced. I especially like your seasonal options of fresh cut flowers. I enjoy shopping with Bouqs and will continue to do so and tell all my friends!

I’ve ordered from Bouqs several times for family members & have been extremely pleased every time! They arrive so fresh & blooms last a very long time. They always deliver right on time. I need to order some for myself!

Flowers were beautiful. Did not seem to be as many as pictured. I chose the middle option on an absolutely gorgeous arrangement. Sent other bouquets from Bouqs and been quite pleased with the outcome. This time not so much. Will continue to use Bouqs, however, as they have the most beautiful bouquets.

I am a real estate agent and had decided to order fresh wreaths for all of my clients this year. I ordered three different styles in multiple quantities, and they all arrived when they were supposed to, in perfect condition, they were beautiful!

We wanted to send flowers to a close relative in southern California, and thought of Bouqs since we've received gift flowers through this company before. The online site was a little tricky to navigate, but after some false starts we were able to send a lovely bouquet that was delivered the same day and at the time we requested.

We had a loss in the family, we had two different bouquets delivered to two different addresses and both were stunning. Fast delivery, Fresh and bloomed within two days! Lasted over a week and smelt fresh the whole time. I would absolutely purchase from them again.

I have sent flowers twice this year to the same person. The first time if used FTD and she was pleased with the bouquet. The second time I used Bouqs. She loved the flowers and commented on how fresh they were.

I've sent flowers on multiple occasions to a variety of friends and family and they have exceeded expectations! There's great range to choose from and the pictures I have received from my recipients are absolutely beautiful. There has been one occasion where the bouquet sent was not up to the standards I expected for the price I paid, but Bouqs came to the rescue and made it right without me even reaching out to them. I would recommend this service to anyone looking to send a fresh and beautiful arrangement to their loved ones!

I have been ordering flowers from you all for several years. The orders are always on time and the most beautiful flowers one can imagine. I would and have recommended them to friends. The service is professional and the product is excellent. I like them so much that I have a double sent to my wife every month, along with her birthday, Valentine's, mother's day and anniversary.

My brother and I sent this to my Mom for my Dad's birthday (he passed away last November). Mom said hands down it's the MOST beautiful bouquet she has ever seen. Anywhere. Ever. She absolutely loves it. Thank you Bouqs!

Everything about the ordering process and quality of the flowers was perfect. I wanted to order a nice bouquet for my mom for her retirement. I saw so many unique and beautiful options on the website, but decided to go with the ACE bouquet for its bright colors to match the occasion. Reading about the farmer made the experience more personal. I was worried about ordering flowers in a box, but when they arrived they were simply stunning. My mom said they were the most fragrant and beautiful bouquet she's received. Over the next few days, the buds opened up even more and she said the whole room smelled amazing. Given how simple and easy the process to order was, and how affordable and radiant the flowers were, I'm confident I'm going to do all my plant and flower shopping on Bouqs from now on. I've already told everyone I know!

While I always find sending flowers as surprisingly pricey, my daughter was delighted with the bouquet she received. I will order again when I need to send something quickly that I know will be well received. Great job Bouqs.

The flowers I sent to my mother for her birthday were absolutely beautiful! She loved them and was surprised how long they lasted! The flowers lasted for over 2 weeks. The bouq was so full, she had to put some of the flowers in a separate vase. Would definitely order from this company again!

Beautiful arrangements to choose from and fast, seamless experience!! Have used this service many times to send gifts all over the country, they have never let me down!! The absolute perfect gift for the one who has everything!! Great value as well!!

The Bouqs is the best value out there for delivered flowers. They are always gorgeous and they last a good long time. I am a little miffed at the delivery charges.... it used to be free delivery, but I understand that they have to charge that to stay in business, and I want them to stay in business. The scheduling feature is great, they have never missed a shipment I have requested (the one time I had a problem, it turned out to be FedEx's fault, but The Bouqs still made it right with me) and the flowers are always a delight for the recipient. And the one time there was a problem that WAS TB's fault (my mama got the wrong color roses), not only did they take my complaint graciously, they gave me a partial refund and sent ME flowers. This is why I am a The Bouqs loyalist. And any time someone utters the words "maybe flowers?" I immediately pop up and tell them they need to order from The Bouqs!

After receiving many lovely lily bouquets from my daughter on multiple occasions, I have also Bouqs many times and the blooms are always top notch, last for weeks, and, frankly are better than what is available at my local shops.

Sent these flowers to a friend in another state, after her father passed away. She said they were beautiful and kept opening and blooming daily and it made her smile and think of our friendship every time she looked at them. I’m glad I was able to send her something beautiful in her time of need.

We have now ordered from Bouqs twice - and have been very pleased both times. Good service, good packaging, gorgeous flowers. They also offer some very unique arrangements. We first discovered the company because I was the recipient of a very exotic bouquet from them - and it lasted almost three weeks.

I often order flowers from you because they are absolutely gorgeous and fresh. Recently I had an issue with a bouquet that was delivered for a very important board of directors conference and they were very droopy. I contacted customer service and Mary informed me that it may take a day or two for the flowers to perk up and blossom and if they didn't she would help me further. A few days passed and sure enough the flowers were stunning! So all this to say, I appreciate Mary's explanation of that specific bouquet and her patience with my frustration. Our company loves Bouqs and will continue to support you. Thank you!!

Ordered two arrangements as Christmas gifts, they arrived on time and were absolutely beautiful. The one I sent my mother was so large she broke it up into several smaller arrangements that she placed all over her house. Very very pleased with this purchase. I especially love how modern and distinctive the arrangements are! Nothing old fashioned or cliche. Bravo!

I have ordered the same grand bouquet every week or so for the last month. The quality is very consistent and the flowers are gorgeous and last well over a week. The hydrangeas open over a series of days so don’t be concerned if they seem small at first. Will continue to order from Bouqs.com.

My experience was good. It was initially confusing on computer but I finally got it! My daughter tried to send a subscription to me and it was awful...don’t know details but was disappointed that that treat did not happen. Wish I could order on phone...but I’m old and not with the times. Any flowers I have sent or received have been beautiful...the flowers are not the problem.

Very dissatisfied with this arrangement. The flowers have dried out and have not opened before drying out. Customarily your flowers last quite a while. This delivery did not live up to our expectations.

I've used The Bouqs at least 20 times. Recipients are routinely so delighted that they send me photos of the delivery along with their thank-you emails. This company is the lone standout in an otherwise bleak marketplace. I'd give three hundred stars if I could.

We received a white bouquet and it was lovely. The only problem was that, being during a cold spell, the flowers did not last as long as they usually do. We sent a wreath and a floral bouquet to family in MD for Christmas. Have no idea if there was any problem with those or not, but the recipient said both were fine.

I ordered two of the largest size bouquets of Stargazer lilies and I received the smallest lightest colored thin petal lilies I have ever seen. The stems were so narrow that they hardly held up the flowers. The flowers that are open are not an attractive color at all. I think they sent immature flowers. Stargazers should have thick stems that stand up and wide vibrant pink flowers. These had none. The stems flop over. I paid $85.00 per bunch ($170.00 total) and these flowers aren’t worth $10.00. Ugly ugly flowers.

I came across a Bouqs ad on FB...A coupon, and option for no vase (because who doesn't already have 9 in a top cupboard!), making the bouquet super affordable. It was our 2nd daughter's birthday, during the Christmas Holiday (so we like to help make her day special)... They were GORGEOUS!! And she was so happy! Her mom said they were great quality, and they lasted through the Holiday. I'll definitely buy from Bouqs again!

The winterberry bouquet that my mother received was lovely! But I noticed that it was missing the pine cones as shown in the sample pic; but what was missed was made up in sheer volume of other flowers!! She was very pleased! (I, however missed the pine cones- even tho she probably didn't know!??? Very nice job tho!!!?

The worst part about ordering Bouqs is narrowing down the selection! I’ve been a customer since day one, it’s beautiful to watch the business bloom! I love helping out farmers, not giant farms. Any company that loves the environment is for me!! This is the ONLY flower delivery service I use and recommend!

The flowers were pretty and there were many blooms. Only half the blooms opened. The rest died. When I contacted customer service I was told they could open but may not! What the heck! Never heard back. Will not order from you again!

It's not just the beauty of the flowers that's impressive, it's the speed at which they're delivered. Bouqs is the best bang for your buck, and I can't recommend them highly enough. I purchase all of my flower gifts from Bouqs.

I sent a large bouquet of flowers to a friend just to cheer her up. The bouquet turned out to be absolutely gorgeous, and much bigger than I thought it would be. She was absolutely thrilled and said they were beautiful. I will definitely use you guys again… Thanks so much!

The flowers arrived exactly on the date I chose and they were exactly like the picture on The Bouqs website. This is probably my 10th order and if I've ever had any issue they have made it right. Their customer service is great.

I ordered Three (3) Xmas wreaths and ALL were so pleased w/the unit. Arrived perfectly packed and they lasted for 2 + weeks. The design was tasteful, the foliage fresh, and the smell was 'Christmas'. Would def. recommend and will def. order again.

I was very satisfied with the way the company handled my order. However the flowers were noted as delivered by FedEx but my recipient never got them. So I really can't rate the quality of flowers or satisfaction with your product. I was very happy with the handling of my problem. It was almost a week before I could verify my mom's apartment complex had not mishandled the delivery and it was a missed delivery by FedEx. But when I submitted my request you quickly gave me a credit for the order.

Website was intuitive and very easy to go to step by step. Also the pictures were very helpful on figuring out which flowers to order. Fast shipping, fast delivery, and my niece loved the flowers! I don't order flowers too often, but if I do again, I would order from Bouqs again!

The freshest, most beautiful, glorious, amazing, and awesome flowers from the best flower farmers around the world! We love your arrangements and products. The customer service is just as wonderful and has always exceeded our expectations so... THANK YOU! Keep up the great work and we'll be customers for life!

Very good responsive company and attentive to customers feedback! I loved the flowers and the fast delivery process in getting my flowers right away at my home. I would recommend to my family and friends! Yay!!! I love it so much. My flowers were so pretty, I loved them so so much.

There’s an inconsistency in the flowers. Sometimes the flowers are fresh and sometimes they arrive droopy. I think the difference is the shipping from the U.S. va. shopping from So. America. The orchids have always shown up fresh. They’re consistent.

I was sent flowers from Bouqs from a friend. They were so beautiful that now that's the only place I order from. I even treat myself sometimes with a bouquet because they are so beautiful. Their flowers are fresh, beautiful and they take care of their customers if there is an issue or they don't last as long as they should. Incredible customer service, they care about their customers and now I will be a lifetime customer.

The carrier sent the package to the wrong address, it was originally addressed to my fiance's workplace on our anniversary. I contacted The Bouqs Co. about the situation. They quickly sent a replacement this time to my home address, and when they arrived the flowers were just perfect. The mug was awesome, and it came with packets that helped the flowers live longer. They last over a month. We couldn't believe it.

The flowers I've received from Bouqs have been beautiful. I always get comments on how pretty they are as well as unusual in that there are often one or two types of flowers that you don't always see in bouquets. Additionally, the flowers last 10 to 14 days minimum! I add half of the powder to the first case of water and after that add water daily, as needed, and another sprinkle of powder. I highly recommend Bouqs to anyone looking to send someone a unique flower arrangement.

The succulents my son received were delivered timely and he informed me that 2 1/2 months later they are doing wonderfully. He is very satisfied. Your company handled some last-minute changes very well with the delivery address. I was very, very thankful!

The roses are beautiful, my problem, difficulty to change subscription which include the number of roses in each delivery. If I order 4 doz you send 3 doz. I have been a customer for more than a year and I have always admired your roses however as I have mentioned to change the order is madding. WHY.

I was very pleased with the flower arrangements I last purchased. I placed two orders within two weeks and they both arrived in good condition. The marigolds in one of the arrangements lasted a long time so I just kept changing the water and adding plant food. :-)

I gave a subscription as a gift, and the recipient loves it! The flowers are beautiful and arrive right on schedule. There was only one glitch along the way and the customer service was perfect, the problem was resolved to my complete satisfaction. I have renewed that subscription, and I have also used Bouqs for other flower deliveries. I'm happy to highly recommend Bouqs!

They ordered flowers for my daughter's anniversary. Roses! The delivery service made a mistake and didn’t deliver them in time, so this company sent another order flowers (roses) complementary. She was so blessed, they had almost all of their belongings stolen and their trip from Alaska to California. So this was a nice gesture, bravo to the customer service. Thank you, Bernice.

I ordered flowers for a friend in MI. I live in WA. I thought all was good and done but 5 days later I see an email from BOUQS that was sent 2 days after my order was put in. They had a issue with the pay. At this time it was already too late as my Groupon coupon had expired. The first time I tried to order I mistakenly pushed a wrong key and could not go back to finish my order. Poor website design. I lost $60 and my friend was quite disappointed that she didn’t get flowers.

After receiving a very impressive bouquet, I sent flowers to my elderly aunt in the Midwest. She told me she had never seen such an arrangement and marveled at the packing. She was as pleased as I was. I won’t be ordering from anyone else. Gift-giving made easy. Thank you!

My latest gift of Bouqs for my dear friend Sue was a big hit following surgery. She commented how beautiful they arrived & what a treat tulips & irises in winter! I have always felt confident in sending Bouqs... quality, quantity, value, wonderful customer service & good coupons too! 5 star.

Flowers are always so beautiful and fresh as well as long-lasting! This is my go-to company for flowers. Unfortunately, this is the second time flowers were not delivered on correct date... no notification was sent that they would not be delivered on date ordered, which was very disappointing.

BEAUTIFUL FLOWERS! IF YOU HAVE ANY KIND OF PROBLEM, CUSTOMER SERVICE ROCKS! THEY FIX IT, NO QUESTIONS ASKED! I have ordered several times and only needed customer service intervention once! I love the farmer's choice mini bouqs! I will continue ordering and recommending to others!

The flowers arrived on time and were a big hit with my wife. There was a generous amount and they were big and well packaged. They were slightly dark around the edges of the petals but perhaps the very cold temperature caused that. Looking forward to another 11 deliveries.

I purchased three potted succulents as a gift for my niece in Florida. As it turned out, Bouqs Co. had three in cement pots that were JUST what I was looking for. My niece loved her gift. The only issue I had was that even though the succulents came from a farm in Florida - not far from Tampa, it took 5 days for delivery. Just seems that there is a glitch somewhere that might be fixed - or I am not aware of the logistics of getting a request for an order to the florist that will deliver. I was pleased with my purchase - and that is everything.

The flowers came on the designated day. They are beautiful and smell like heaven. They made my mother very happy on her 92nd birthday. I love using the subscription.... it makes everything easier. They are always packed very safely and you need sharp scissors or knife to get them out of the box.

I've given Bouqs several chances to earn and keep my business and they have failed so many times I've given up. Twice they missed the delivery dates, did not contact me to tell me that the order was delayed and didn't fix the problem until over a week after the birthday and holiday. A third time I used them the flowers arrived completely dead which was really disappointing.

I had a problem when a Christmas Bouqs was late getting to my recipient. Bouqs so very kindly sent another one AND gave me credit to buy a Bouqs for me. That was incredibly generous and I Ioved my Christmas Bouqs for a little more that two weeks. Again, extremely generous. I will never buy flowers from any place but Bouqs. They are fresh, beautiful and artful. Thanks, Bouqs!! The person I originally sent a Bouqs to was astounded by all I said above. There is no question to whom I would order from again. Thanks, Bouqs!

The Bouqs company, and especially their customer service team are the best. I placed an order a month in advance, only to find out that on the day they were supposed to be delivered, FedEx was delayed and they wouldn’t get there in time. I chatted with Bouqs, and they tried everything possible to secure me something that could be delivered that day. It didn’t end up happening, but they were so dedicated to helping me. I was really upset at first, but Bouqs issued me a full refund even though it wasn’t at all their fault. FedEx was horrible and their customer service people so rude. But not Bouqs. They were lovely. I did have a successful order with Bouqs previously, where they delivered a gorgeous bouquet exactly on time. I would 100% recommend them to anyone.

You promised an Xmas eve delivery for a very expensive bouquet. I trusted you as I’m out of state. You didn’t contact me, but I found out on my own that the bouquet was not delivered on Christmas Eve. It was then delivered 2 days late, CRUSHED!

l love the membership perk! So nice, and easy to adjust by either date or recipient. And the bouquets are always fresh, beautiful, and large no matter what size you order, you'll never feel it's small. Great company, and love the grassroots of it and how they benefit local and non-corporate farmers.

My wife really loves the freshness of the flowers, they last weeks, and smell wonderful! I get them every month, different flower bouquets, some very exotic looking and some very plain everyday looking. It’s nice to pick and choose between so many wonderful choices, even with the option to not send or change the date of delivery.

5 Stars is for Bouqs' customer service. It is second to none. Their flowers are beautiful, but I have to say I have not been able to send an order or receive an order without some sort of issue arising, BUT their customer service department has always gone above and beyond to rectify the issue.

I made a mistake when ordering. Did not put discount code in. Contacted BOUQS customer service and promptly received a reply and a refund. I have used several companies for floral arrangements and the flowers from BOUQS have never failed to impress the recipient and myself. Thank you for exceptional service. Dennis

I've found my every-other-week flower subscription very consistently excellent. The website makes it easy to adjust the delivery date, bouquet size, & contents to my specifications. My orders are fulfilled accurately, and flowers have been fresh & lovely every time. Customer service has responded in less than 24 hours, addressed my inquiries accurately, and been very polite & personable. I've tried 2 similar services and find The Bouqs has the quality, consistency, customizability, support, and price point that I want. I have recommended the product to many friends.

I always recommend this online company to my friends!!! I highly, recommend this company, you'll be happy with the results.

Ordering was super easy, and I was updated throughout the whole process on the status of the arrangement. The recipient of the gift had said the arrangement was beautiful. It was my first time using Bouqs and I will definitely consider using it again.

Selection, ordering, quality of product - All excellent! The subscriptions I use make it easy for me to get flowers to those I love on a regular basis. I absolutely recommend The Bouqs to friends and colleagues. Thank you! Sincerely, Michael

Flowers arrived on time and my friend loved them!!! The flowers bloomed day after delivery and she sent me the pictures - they are beautiful!! I will use Bouqs again! I had some issues with Fed Ex over the holidays but this time perfect!

Smooth and streamlined ordering experience - very pleased. Sent flowers as a gift so did not see the product. Also, used to the chat function to understand ability to dry a wreath for long-term use - very informed chat person who responded quickly and answered my question completely.

We've used Bouqs since receiving an arrangement from our son and daughter in law. In the last 4 months alone we've used Bouqs 4 times and plan to continue. It's easy, fast, delivery is always prompt and the arrangements are beautiful. They actually look like the online pics. Recipients are always pleased making the price worthwhile. The flowers seem to last longer than others from other services, too. We're happy, our recipients are happy - can't beat that!

I like the flowers. However, what turns me off, is the price. If the flowers don't arrive in good condition, well it's very hard to justify the price. I do not have any recent photos to attach to this email.

Just visited your Valentine's Day selection & found the perfect offering for my son & daughter-in-law--the Bouqs that comes with the lavender infuser. She especially will LOVE it! Gotta wait till February to order though. Happy Valentines to you & yours. xoxo

The flowers I first ordered were very ugly and discolored. They looked very old and got uglier by the day. Then I had a reorder and those come in disgusting too. I would have had better roses if I went to a corner store!!! Very disappointed!!!

What a great service. A beautiful selection (think diversity of types and style) of flowers sent directly from the grower to your loved one or friend. Sometimes a head or two might be broken in transit, but the customer service is amazing as well. The Bouqs is easy to reach and ready to make amends. You won't be sorry.

I understand weather can be a factor that's out of our control and for that I'm not disappointed. It's the fact that I was never notified that my gift was delayed due to inclement weather. I had to contact Bouqs two days after the expected delivery date to find out what was going on. Sure I could've looked up the tracking number except I was never given one. Bouq's product is pure quality but I was very disappointed with the way a delay was handled.

Ultimately, I was happy with the experience, but I found placing the order very frustrating. Our executive assistant is on the account, but was working in New York and I kept asking for the emails to come directly to me so as not to bother him after the first one. He kept getting interrupted and having to forward them to me. If I could have jumped on a call to talk to someone, the whole process would have gone so much more quickly, as there was also an issue of availability with our order. The whole process was needlessly clunky.

My wife and I ordered flowers for a relative who had undergone cancer surgery but was home and Mobile. The flowers were delivered a day or two late and the delivery person did not ring the doorbell or make any attempt to notify the recipient the flowers were there. Consequently the flowers froze and looked horrible. I notified your company and you graciously agreed to replace them but I never got around to reordering because, the recipient told me the arrangement was very skimpy to began with. I gave you a neutral rating because your company offered to replace the order otherwise it would have been a one star rating. When I order flowers, I want a decent looking Bouquet or I don’t want to fool with them.

I have placed several orders with Bouqs for friends and family. All my orders arrived on time and the recipients have been thrilled with the quality and the uniqueness of the flowers. The flowers last longer than other deliveries they have received. I will continue to order from Bouqs.

I had sterling service from this company. I only had one gripe and I am going to mention it here because I wish they would change their courier service. They use FedEx and I was VERY unhappy with the Fedex service. I paid for overnight service and it took them three days to deliver my bouquet to me. Not even an apology -- not even an offer to refund my shipping costs from Fedex -- NOTHING. Just delivery a whole day late which messed up the surprise I had for my friends in Missouri. But the Bouqs company did everything they should have done to get that Bouqs to me in time and I was very happy with their service. Fedex was another matter altogether.

The flowers bouquets that I receive, sometimes look frayed. However, once they go into the vase filled with water and preserving powder, they come alive. The flowers are beautiful and some bouquets are gorgeous. Bouqs is a reliable flowers company my family and myself use always.

The only good thing I have to say is that I received refunds for both late deliveries. I won't be ordering again. I'll support local florists instead. Using FedEx for fresh flower delivery has proven problematic. And that's that.

I subscribed to this service as a way to bring joy to my wonderful wife of 25 years. I have always invested in flowers as a way to show her that I am thinking of her even on the busiest or most mundane of days. This service seemed like a good idea. Unfortunately - most deliveries (to her office) are made late on Friday afternoons, and include a majority of Lilies. My wife likes every flower that grows - except lilies - they give her a headache and make her think of a funeral. And like many people - her work week is generally Monday-Friday, so a delivery on late Friday ensures no one will enjoy the flowers in her office over the weekend as they wilt into Monday.

I had ordered double the size birthday flowers to be delivered to my daughter at her work. Her flowers were never received. I have tried to contact customer service for a refund and have never heard back. I am very dissatisfied with this company and their customer service. These flowers were to be delivered 12/18/2019. Respectfully, Laura

Your flowers arrive beautifully packaged and your instructions are easy to follow. I am very impressed with the length of time your flowers last! I will only buy flowers from you. Buying from a local florist is a waste of money. Sending flowers to another address is easy. I love flowers, and I REALLY love your flowers.

I have been a member of their flower club and love receiving my flowers every 2 months!! I have only had 1 small issue and they resolved it quickly and to my satisfaction without any hassle. Great products and fantastic customer service!

The quality of flowers is a hit or miss. The problem is when it's a special occasion you only have one chance so rolling the dice becomes a concern. I like the ease of ordering flowers and you have always made the delivery date. Again, the quality isn't consistent.

I originally ordered from this company because I kept seeing adverts on Facebook, and one day I needed to send flowers to an ill family member. The flowers are gorgeous and come so carefully packaged! Customer Service is also good - one time I never got an email that the bouquets that I ordered had been shipped or delivered, and Customer Service immediately pulled up my account and rectified the situation. The only reason I give 4/5 stars is because they are EXPENSIVE. I feel like the size of the small bouquets are a bit of a ripoff if there is not a sale, because you can buy bigger bouquets of similar quality in food stores and hand-deliver them yourself for A LOT LESS. Overall, I have and will order again, but will wait for sales/promotions.

All I can say is WOW, this is the best place for flowers and then some. The pricing is terrific, the delivery is always as they promise. The items they have are just awesome as sometimes you just want to send something other than flowers like plants, cactus tea. I live away from family and Bouqs has always been now my go-to place. The quality of what is being sent is top-notch. Never will I go anywhere else. Thank Bouqs.

I have been using Bouqs for about 2 years now and very satisfied with the bouquets and timeliness of deliveries. I have used customer services for changes and been very friendly and helpful. I am very satisfied with the overall process. Thanks.

Overall, I would say the service is great! There is always room for improvement but the customer service is excellent. Whenever I have called with an issue or needing assistance, the representatives have responded favorably to my needs. As a customer, I find it important to speak with a live person who shows knowledge and cares. I feel I get these two aspects with your company.

While customer service was eloquent with their words they lied with their actions. At this stage in their business the company should have the basics covered but they do not. Their failure to follow up is a disappointment and tells me the company just does not care about the customer or they are in such chaos they are having trouble managing the basics. There are plenty of other choices to purchase flowers and plants from companies with good stories. Use the extra minute or two of research to find another company that actually will do what they promise instead of lie and make excuses. You will thank yourself later and the person who receives your thoughtful gift will appreciate you more.

I have been receiving flowers from Bouqs for many months. My kids started it on Mother’s Day & again for Christmas. I look forward to different flowers every month. Great gift. I have highly recommended to my family & friends.

I ordered flowers for my sister following a traumatic event. They said they shipped but then never got there. A week of waiting after they were supposed to arrive, I finally talked to customer service to find they had never even shipped. Customer service was very nice and refunded my order, but I was pretty unhappy with the experience. I wanted to get the flowers to her sooner and if they had said they hadn't shipped, instead of inaccurate shipping information, I could have contacted customer service or reordered and resolved the issue sooner. Since they said they had shipped I waited way longer than I would have. It was overall a stressful and unpleasant experience and I didn't even get flowers to my sister.

The flowers and customer service response wonderful! The selection not so much! I’d see gorgeous holiday and eclectic arrangements and what I could pick from was roses and same old same old. I went back to arranging from local flowers at Trader Joe’s and an occasional arrangement gift from Central Market by my husband.

I was out of the country for my anniversary this year. I ordered my partner some flowers from the Bouqs several days in advanced with a guaranteed delivery date. That day came and went and no flowers showed up to my partner's house. The next day came and went and still no flowers. Finally, two days later they showed up. And rather than refund me the money, they gave me a gift certificate which I will assuredly not use.

I’ve done the subscription service, which I highly recommend! Beautiful, full bouquets. Great customer service when there is a problem, with fast reply times and actual resolutions. I’m also impressed with their plant options! It’s also very beneficial that you can see and select different sizes of the same bouquet.

I like the variety you offer every season there are new options. I had a problem with delivery (a FedEx problem) and I was offered a full credit for a new arrangement. Thank you. I will continue to use your service. Thank You.

The first time I ordered from Bouqs the flowers were nice (delivery was to CA). The second time I ordered flowers for my mother in CA she said the flowers weren't fresh and were wilted and dying. I tried a third time, this time delivery to VA, and the delivery person (FedEx) never even contacted the person (who was home, recovering from surgery) or knocked on the door. It was summer and the flowers would have wilted. Instead he left them with the management office. But he should have tried knocking on the door first. The management office didn't notify her of the flower delivery and we had a hard time tracking down where the flowers went. So after 3 times, I've given up ordering from Bouqs. There seems to be a delivery problem and the flowers aren't fresh.

I was pleased with the arrangement for my Sister's Birthday. However, it didn't look like the photo I chose. I picked a "Best Seller." I appreciated that Bouqs is from San Francisco as I am from the Bay Area. I would order again from Bouqs.

I resent the fact that a credit on my account expired with no notice. I would have used it if I'd been aware it would expire/was expiring. Failing to notify me of this fact feels deceptive and makes me reluctant to use your service in the future.

Several years ago on a milestone birthday, I received an incredibly gorgeous Bouqs bouquet from a dear friend. It was a stunning combination of yellow tulips and irises. I'll never forget how that gift made me feel... So special!! As the blooms continued to open to their fullest over the next few days, they brought me such joy every morning. They stayed fresh a remarkably long time. In fact, a photo of that bountiful bouquet is my "screensaver" which continues to bring me pleasure to this day. :)

It would be great if you could notify via email of their the expected date for their delivery thus giving the opportunity to postpone it. My last delivery was left outside for 3 days, and was frozen. The delivery prior to that was left for 2 days. I was only able to enjoy this arrangement for a few days.

I purchased the monthly delivery of flowers for my daughter's birthday. Every month on that date she received a lovely new bouquet. She loves flowers and this was a perfect gift that kept on giving throughout a year. She always sent a picture to me of each bouquet so I had some enjoyment from the gift also.

I ordered 2 dozen roses not knowing that they ship them as one set of 12 at one length and the other set about 8" shorter. I wasn't able to use them like I wanted because of this and they didn't last any longer than the roses I buy at a grocery store or local florist. Not sure I will order again but if I do I will be very particular. Don't feel like I got my money's worth.

I have loved receiving the flowers. I have received the same flowers twice, two months in a row. Sunflowers two months in a row, and most recently, white roses two months in a row. Rather disappointing. The flowers have always been fresh, and last a long time. Please do not repeat the same flower for my order, Thank you.

I subscribed to the largest bouquet to be sent monthly. Flowers were gorgeous. But they often arrived dying, and only lasted about three days before they were withered. I noticed that packaging did not include anything to keep the flowers hydrated/fed during shipping. Other services that I’ve used attached nutrient filled viles to the stems of the flowers. I was very disappointed, as I paid $60+ For bouquets that would last only a Few days. I was extremely frustrated and angry. Initially, I told my friends about how excited I was for the flower delivery service, since then, I’ve advised friends to avoid Bouqs.

I have sent to family and friends the tropical flowers. I have also received them. They are beautiful and the single bunch is quite adequate in amount. My flowers lasted a long time, I have used other flowers site. their Roses were nice but nothing special in the choices of flowers.

You can review my customer history. I have had multiple experiences where the product quality was subpar. The company did take remedial action when provided with proof, either through refunds or credit. But, it has happened far too often. Likely will seek to avoid doing business with this company in the future if possible.

Flowers were dead brown instead of pink. My flowers were ugly and dead, not worth the money. They only lasted 1 day. They all were brown instead of pink, very very disappointed and the flowers were a anniversary gift.

I had to stop ordering from The Bouqs because of my experiences; one out of three orders was on time and with fresh flowers. Out of the other orders, one was a day late and the others arrived with 100% completely dead flowers. I can't take a gamble and order from this company anymore which is too bad because I want to use them.

A bouquet of roses was ordered and delivered to me with roses in 3 shades. The lavender ones were browning tips after just a day or two and now all the lavender ones are brown. The pink and white are beautiful, but something happened to the lavender.

I have been purchasing flowers from The Bouqs Co. for the past three years. The flowers were always fresh, very well packed and the arrangments were always beautiful. Shipping was always on time, and my parent, as well as my friend loved their gifts.

Flowers always delivered on time, and in great condition. Beautiful! Their website is mostly user-friendly, and their support staff is very responsive although rarely needed. We have friends and relatives who have appreciated the quality product, and we feel the prices are quite reasonable, considering the distance they need to be sent. One slightly annoying feature of the site is that I have to remember to DELETE the option to include a vase, which I never need.

I like the idea of getting different bouquets each month and my wife certainly loves the 'suprise' aspect of it. However, more often than not, we have issues with the quality of the delivery (i.e., wilted flowers, broken off bulbs, etc.). The arrangements are always wonderful but there is definitely something missing from a freshness perspective that keeps this service from really "Wowing' me.

Sent my friend who had breast surgery a floral bouquet and she was thrilled with the floral arrangement. She said the flowers were just beautiful and lasted longer than her other flowers she received. Thank you for making this a special delivery.

Beautiful, fresh and easy. I would highly recommend them for single delivery and special events. I love the whole concept of Bouqs and if I was financially able to... I would order more frequently. I can't stress enough how pleasantly surprised you and the recipient will be. Bouqs is A+++.

I have been sending my wife flowers from Bouqs for the last two years. She had been pleasantly surprised at each delivery. The flowers have always been fresh and beautiful. The flowers I pick are always different and my wife loves it that way. The selections are great. Different choices.

I sent flowers went to my mom for her 82nd birthday. They were delivered via FedEx. The driver didn’t knock or ring the doorbell, and instead placed the box on the first step of the large porch, leaving them in the hot July sun rather than placing them closer to the door and in the shade. I don’t know how long they were out there before they were discovered by my parents. What I do know is the flowers were wilted and she threw out about half of them.

I have a monthly subscription and the first 2-3 bouquets were great, since then it seems like the quality has been spotty. Some bouquets were very small, not a lot of variety, and 1 lasted less than a week before some were dying. Makes me wonder if subscription is worth it, if just chalked up as money you'll make anyway.

Every bouquet I received was absolutely gorgeous! Highly recommend this company! I was so excited to see what flowers would be coming each month. Each & everyone one was more beautiful than the proceeding month! The freshness of the flowers and the quality were exceptional! The roses I remember as my favorite each a different color and just breathtaking!

The first arrangement I ordered from Bouqs was beautiful and lasted quite a long time. I was thrilled that I found a florist that actually sent exactly what you chose. However, the next time I ordered, the arrangement was so bad and flowers dying, I actually throw out the entire arrangement. I emailed Bouqs and they were great. They asked for pics which I sent and was given a credit for a future arrangement. I would definitely use this company again.

The Bouqs are beautiful creations but there are inconsistencies with the qualities since I've ordered same bouqs at different times. I've also experienced a partially wilted bouq which I sent to a friend. The customer service was helpful. The prices are a little high for the bouquets which is why I'm not 100% satisfied. Living in New York I can get bouquets for half as cheap from the various bodegas for my own home.

The second bouquet was a replacement for the first: a bunch of roses that fell apart very quickly. The second (non-rose) bouquet was in much better condition and lasted longer. So overall 4/5. You wanted photo documentation for the sad roses, but not everyone has smartphones. Still, you gave me the benefit of the doubt and I appreciate it.

I sent several pictures of flowers and was told the situation was normal, my flowers didn't last a week. I sent emails with pictures on day 3 and day 5. I had blooms that never opened and blooms that died. I don't think we will be making any further purchases through your site. Which is unfortunate with Valentine's day, our anniversary, mother's day, and birthdays coming up. Thank you, Teri.

I am a real estate agent. I order flowers for my client's 1-year anniversary of living in their new home. The ordering experience and the live customer service is fantastic. The reason I only gave the four-star overall rating is because I have never seen the product. My clients tell me they are pretty, but I would still like to see them myself.

Very happy with my Bouqs subscription. Excellent quality, they bring joy every month and last quite a while! I’ve had one issue with a specific order in the past but it was swiftly taken care of by customer service. Highly recommended. I am looking forward to my next Bouqs order!

I made an order and I had the wrong address. I tried to change the location of delivery, but that wasn’t possible. I was directed to cancel the order and I was able to do that. I usually like purchasing flowers from Bouqs.com. However, I went with another delivery service.

I fell in love with your company ever since my first flower order purchased with a Groupon. Flowers are ALWAYS fresh and beautiful. The best part is if you have ANY issues with your order, the OUTSTANDING customer service team steps right in and saves the day! Keep up the good work! Your customers notice and appreciate the little things that set you apart.

Always very fresh, beautiful flowers that lasted a long time. Ordered for birthdays, Christmas and other holidays last year. We really enjoyed the vases that came with the arrangements and everyone commented on how beautiful they were. I would order again in the future for special holidays and family gatherings.

Product just ok - but customer service good. This was a gift from my daughter. I was to get flowers every month for a year. I must say I was a bit disappointed. On average half of the deliveries were not good or had major issues. I will say that customer service was understanding and helpful in the remediation of the issues.

Vivid, Bright and Beautiful Flowers. What I love the most about Bouqs is that the flowers aren't what you would typically see at your local florist. They are of premium quality, fresh and just on the verge of blooming. An avid gardener myself, it makes me happy to see the individual farmers who grow each bouquet and what part of the world they are from.

I have ordered serval times. Your selections are so varied it is just fun cruising the site seeing what's available. Always pick something, though. It's hard to resist! Have only had one issue. And that was with the delivery vendor, not my flowers. And, your customer service rep addressed it in a timely and more than satisfactory manner.

Last year for my birthday a friend sent me flowers, and when they arrived the majority of them were brown, or wilted. I put what I could salvage from the bouquet in water and by the next day the majority were dead. I did call the company and they wanted to send me new flowers. Since I wasn’t sure if they would be any better, I just asked them to refund my friend his money, which they did it was just a really disappointing experience.

I have been ordering flowers from Bouqs for the past two years. I have yet to have a bad experience. The variety of arrangements, the followup on orders, the deals that are almost always on, and the availability of the arrangements is just great. I highly recommend Bouqs to all my friends and colleagues.

My daughter gave me a monthly membership, for Mother's Day. The first flowers were beautiful white roses. Literally, all of the rest of them were common, grocery-store 3 dollar alstroemeria. I would NEVER recommend Bouqs. I took the time to complain but no one seemed to care. Very bad service.

I ordered a bouquet of Amaryllis for the holidays, I had received a gorgeous bouquet as a gift a couple of years ago, which was stunning and lasted for weeks.. Sadly, this one was dead within 5 days, some of the blossoms never opened, etc. and overall awful. I've attached a photo for you. I followed the instructions exactly as written. This order was a credit since my niece had sent me a bouquet of sunflowers earlier which also died soon after arrival. I will no longer be ordering flowers from Bouqs.com. I am committed to supporting the farmers, but your products don't meet my standards.

I was slightly disappointed with the time it took to get the last 2 orders (a week). Also, one of the orders only lasted 3 days. Normally, flowers last about a week. Overall, the quality of the flowers are outstanding. I have both received and sent Bouqs.com flowers. I am most impressed by the multicolored roses. Thank you.

I always have an amazing experience with the Bouqs. I've only had an issue with the flowers once and it was resolved quickly and to my satisfaction. I believe the quality of the flowers is better than any of company. I utilize the subscription service and my wife is pleased every time to receive the flowers.

Ordered a bouquet for my daughter-in-law’s birthday. She sent me a picture and it looked like a hot mess compared to the photo in your website. I contacted customer service and was told that the fillers were slightly different but that it was otherwise as pictured. Only when I pointed out that you guarantee satisfaction did the representative offer to replace it and made it clear this was a one time only arrangement. I found her attitude to be demeaning. The bouquet was then replaced. I don’t plan to order from your company again.

I don't have order numbers, but have ordered multiple times. My experience with flowers sent to California has been great, but sending elsewhere would fall in the very unhappy category...therefore, neutral. Both quality of product & containers great in CA, horrible in VA. Customer service was OK, not great, in resolving the issue. Requiring photos, etc., can be difficult when you've sent something to someone.

This is a good company because I do not have to remember when to send flowers on mother's day and birthdays. The flowers, for the most part, are good. On occasion the Bouqs has 1 or 2 bad flowers and the company usually refunds me. That is some good customer service.

The bouquet was left out in the heat. No notice I had received them until the sender called. They were completely wilted—but not from the heat (hadn’t been that long). They were trashy tulips that never should have been sent out!! I made a complaint—everyone was very nice. However I had to send pics—sent them but somehow they were never received. Advised to send them again—did not have time and gave it up. My theory is Bouqs makes a lot of money on sending bouquets like this. When I would tell people what happened everyone had the same story so I would never recommend this company!!

I received flowers from my daughter from Bouqs and was impressed enough that I have sent several more arrangements to a friend in Tennessee. All of them are beautiful and I particularly like the variety of flowers and prices to choose from. And the delivery is handled very efficiently as well. All in all, a remarkable shopping and gifting experience. The recipient was extremely pleased as well. Great job to all of the Bouqs suppliers.

I ordered flowers for a colleague and they arrived promptly and bloomed beautifully. Luckily I had a coupon code so the shipping was discounted. The arrangements can be a bit pricey for the amount of flowers but all in all they were very pretty. I would recommend adding a few more stems to the small bouquet or lowering the price a bit.

I had a couple issues with previous orders, but was very well taken care of, to the point that I have reordered from Bouqs again and again. I was always contacted back within a day of my e-mail to them, which is awesome. My wife loves every order she receives. Great products, and great customer service!!!

Sent flowers to my daughter-in-law for her birthday. A few stems were broken and some appeared old. Complained to the company. On the positive side they gave me a credit. On the negative side they should have sent her new flowers. Instead I had to use another flower company to deliver fresh flowers.

Beautiful flowers within time delivery, good prices and no surprises at checkout with upcharges or extra delivery fees like some others. See the price to pay as you order. Too many times I have left a site when shipping is almost as much as delivery. Bouqs gives me what I want and the tropicals wife loves.