The Bouqs Company Reviews

I received flowers recently but wasn't sure who sent them. I chatted with Carmela, a customer support rep, and she easily helped me find out who sent them. Not only are the flowers gorgeous, but she was quick to respond and very helpful!

My recent "Bouqs" bouquet lasted for 2 weeks! I'm in love with your products and service. My son sent me a bouquet of lilies (to commemorate my mom's death/his grandma) that arrived on April 6th, today is April 18th and they are still being enjoyed. Thank you for selecting awesome vendors who care about their craft and their customers. With sincere appreciation, Terri

Kent was so helpful and resolved my issue straight away! He switched my bouquet out even though the deadline to change had passed. And did so for no extra fee. Great experience, and definitely felt well taken care of. I know my mom will love her new bouquet!

I reactivated my subscription without realizing it until I got the shipment notification, but the recipient had moved across the country in the time since I had paused the subscription. I was hoping the delivery could be rerouted, but instead Keith offered a courtesy replacement. Above and beyond what I expected! Thank you!

My mother did not receive her Easter bouquet but Carmela T at Bouqs was beyond compassionate and helpful. While assuring the flowers were en route but would indeed be late, she offered me a full credit to be used at another date. I will certainly try again with Bouqs for Mother's Day! Always so happy with this company and service. Disappointed but very satisfied.

I had a pleasant experience with Elijah. He fixed my issue quickly and without any problems. He offered a new Bouq to ensure the quality and freshness of the flowers. Appreciated how promptly he fixed the issue. Customer service would be a 10/10.

I needed to change the address, I logged in early (3 weeks ahead of time) and couldn't change it. I initiated a chat, the first person helped me change it. But the dashboard didn't show the changed address the next day (today), so I started another chat and the second person was able to explain that it was correct. So 5 stars to the customer service people. But 1 star to the system. It should show the updated info and I should have been able to change the address 3 weeks out.

I used the chat feature and found it very helpful. I was able to find the exact arrangement I wanted to purchase as a gift. There was little wait to get the information I wanted. I highly recommend this feature when one is pressed for time.

I have a hard time Navigating and understanding this website. Could be that I am just not computer savvy. However if I need help this Chad help is very helpful and the young lady that helped me today did an excellent job.

We received our flowers 11 days after expected delivery date. Of course, they did not look as they were supposed to. Reached out to Bouqs chat online, spoke to Carmela T, and issue resolved, with no complications. I was not sure who to talk to or reach out to, Stumbled across the chat and my life got a whole lot easier. Well done!

Kent D was helpful, professional, polite and resourceful. He found a good solution to my problem. I sent photographs of the wilted, broken flowers that I received. The tulips that I received as a birthday gift were in an unsatisfactory condition. Kent arranged a replacement shipment.

My bouquet arrived and did not meet my expectation. It was wilted and droopy and generally disappointing. This is the 1st time I experienced this in 4 purchases. I have been very happy up until now. It was easy to reach someone with my complaint and get a satisfactory resolution.

My mother-in-law got out of the hospital yesterday and is battling stage 4 cancer. I was excited to surprise her with flowers yesterday but they were delayed by FedEx. I was really happy Bouqs offered the refund the shipping fee for me.

My subscription order status was confirmed for the month before I had a chance to make any changes to recipient and delivery date. I chatted with Russel L. and then Bryan J. who were both very accommodating and upbeat. Russel explained the process and provided a credit so that I would not be charged twice for the month of May. I was able to edit my order with ease. Thank you!

Used the chat service to help me update a subscription order. Super easy, fast and friendly help! The Bouqs always has THE BEST customer Service! Every time I have had needed help, they go above and beyond what you expect.

I didn't realize I had accidentally placed two orders so close together, and it was too late to cancel one of them online, so a customer service rep helped me right away and canceled it no problem. Very quick and helpful service! I also love the flowers that are in the bouquets - they have all been so beautiful and fresh!

This agent was very patient and kind even when I originally missed her message and misunderstood her agreeing to help me cancel. I got upset and then realized it was my misunderstanding. She was excellent and very helpful. I appreciate her excellent and professional assistance.

Mothers' Day has been saved! Thank you for your help in getting my bouquet re-routed to my new Mother in law. Phew. I appreciate your patience and understanding to get this sorted out so quickly and painlessly. I know she will love the bouq. Our previous orders have been beautiful. Thank you!

Carmela assisted me with my order and was super helpful every step of the way. I just came back from traveling and had forgotten to update my upcoming subscription details before it was processed and she was able to assist me. She delivered excellent customer service and I just wanted to share that.

My daughter purchased a subscription for me from Bouqs and I wanted to let you know how stunning your flowers are! The color combination in the bouquet "For Peach Sake" are beautiful with a nice variety in the bouquet. I have received subscription flowers from another company previously and your flowers have much better variety and the roses are especially gorgeous. Your flowers have lasted twice as long at the ones from the other company. I owned/operated 3 flower shops in the past, including one of the nicest in Los Angeles with celebrity clientele, so I do know something about flowers. Yours arrive very fresh, are packaged with care and are some of the most pleasing color combinations I have seen. One of the roses was larger than 5 inches when it opened! I absolutely love receiving these bouquets.

I accidentally skipped my subscription, but wanted to send flowers in March. I initiated a chat, which was very prompt to be answered. Carmela T delivered exceptional service and offered to place an order manually for me. Thank you!! Great chat, prompt and easy.

Unknowingly created several monthly accounts and duplicates but wanted individual orders. Very challenging to contact anyone in person and phone number didn’t work.. Frustrating! Finally used chat and customer service person took care of problem!! Appreciated the quick service and professional attitude.

From the start of this order through the 15 minutes on time on online chat, my order is a complete catastrophe: 1) She selected the wrong bouquet, 2) Told me the order was $58 and it is actually $93+. I just cancelled it.

I worked with Bryan J. to resolve an issue with address (on my side). Our delivery needed to be changed at the last minute and Bryan took care of everything. It was quick and easy and he was very accommodating. We appreciate it and are very happy with the end result.

I was very happy with both of the people I texted to. They were both very helpful and very nice. I would definitely tell my friends. My friend loved the flowers. She raved about them. Again the first person I texted went above and beyond. I would use you again.

My flowers were destroyed at a FedEx holding facility and Bouqs sent out a complimentary bouquet without question. Amazing customer service and beautiful flowers. Thank you so much for correcting what was done at FedEx. I'd recommend this company to family and friends.

I love ordering every year from Bouqs. They always provide amazing products. This time, I had to change my delivery address and Elijah was a great assistance in helping me do so. Fast, clear and efficient. Very happy with the service and will highly recommend it to my friends and family.

Your customer rep was incredibly helpful and I am usually a difficult impatient person. Nurfaiza M (your rep) handled me and the order with patience, respect, and efficiency. I will definitely use this service again as apparently you hired good people who help people like me who are uncomfortable ordering on line. Thank you.

Your representative, Carmela, was incredibly thoughtful, helpful and efficient in guiding me through the process of reporting this problem. She was very kind throughout, patient with my responses. She is an exemplary employee. The world would be so improved, if there more people like her. Thank you all.

Russell A was super friendly, helpful and resolved my concern. Thank you so much for making sure I get to enjoy another month (and now many more due to how this was handled) of beautiful flowers! I was sorry to not have a delivery in February and didn't want to miss them in March.

I have ordered from Bouqs many times and this is my first Subscription shipment. I live-chatted as I was shocked to see that the subscription was shipped from South America. I am concerned that the flowers will spend 6-days boxed and the quality will be poor. This is a gift for my Mother-in-law. The Customer Support Representative was very informative. Now I know about "no rush" orders versus same day or next day delivery. Very helpful information. If the flowers are in poor condition upon arrival, I will know it was because of the extended time in shipping and will take that into consideration with regards to my subscription.

The concern I had was that the order was delayed, sitting at a FedEx facility, with no committed delivery date. I did not want dead flowers delivered, as that has happened before. Elijah was great at resolving my issue and is sending new flowers to be delivered by the 3rd of March.

I was concerned that the order wasn't placed properly because I couldn't find record of it using my email... but using the chat was super helpful and I learned that because I placed my order as a guest, I wouldn't be able to access the info. I was assured that the order went through and all is well. Thank you so much!

My order the recipient had left the hospital and the order was already processed so the delivery address could not be changed. Instead the online customer service agent, Bryan, offered another Bouq for free. Amazing, I will definitely be using Bouqs again.

I messaged because a promo code did not process and the team replied immediately and credited my account no questions asked. Would highly recommend / wonderful customer service. The representative was very professional and polite in their reply. I love your products and so happy to have such wonderful customer service.

The customer service representative was attentive and answered my question in a straight-forward and professional manner. She quick resolved my issue. I needed this information for my wife who was glad to that the instructions were clearly written and relatively easy to execute.

The Bouqs has been an amazing company to purchase flowers from for the past year, they get my bouquets to me always in a timely fashion. This month's flowers did not arrive which could have been due to many things but the customer service team sent me a replacement bouquet to arrive in 2 days' time. I will continue to purchase from them as their flowers are wonderful and they care about the customer. I appreciate the care and the replacement.

Beautiful flowers great customer service, I highly recommend Bouqs for your next delivery. I am very happy with the service I received. The succulents that were included are thriving. The delivery is a box instead of hanging out in the open seems to make them last longer. They do a great job.

Why do I continue to subscribe to monthly flowers for my wife with Bouqs? For the amazing flowers and great customer service. My wife and I just returned from vacation and she received her flowers. For the first time ever she was disappointed when she opened them. Not because the flowers weren't beautiful, but because they were so similar to what she previously had (and parts of that arrangement are still looking good and on display a month later!!). So I contacted customer service. Yes the two arrangements are different and are from the same Farmer.

I hadn't gotten a delivery confirmation on a funeral arrangement, so I went to chat to make sure it arrived. Carmela hopped on the Chat and had me a confirmation within 2 minutes. I love that efficiency when I'm busy.

This company provided helpful customer service, and my last bouquet was beautiful. I had a delivery issue and customer service helped me reschedule my delivery so I could enjoy my bouquet. My delivery in December was 2 dozen roses, they opened beautifully and lasted for 2 weeks. I have never had roses last that long.

I received 3 dozen roses for Valentines Day. Unfortunately after 3 days the roses hadn't opened and wilted. I contacted Bouqs, sent my before and after pictures, and they credited my husband's account. Bouqs is a wonderful company to work with and they work very hard to support their customers.

Able to locate contact options to address an issue that I was not able to change on My Account. Customer representative quickly joined and addressed the issue in a timely manner. Provided best solution for the issue. Friendly and would recommend Bouqs services.

I was unable to find the flowers, I have to check with the neighbor to see if they potentially picked them up. The customer support agent that I spoke with was sweet and helpful. I greatly appreciated their help, and will be checking back after I hear back from my partner.

There was a significant delay in my order arriving. When it did, the flowers were not in good shape. Carmela handled my problem quickly and professionally. Bouqs flowers are a way that I can treat my far-flung family. In the three years I have been a subscriber, I've never had a problem...until now. The customer service support was equal to the quality of Bouqs' flowers. I couldn't have asked for better service.

I've been purchasing Bouqs on and off for a few years and when theyre great they really are- beautifully, sustainable, affordable. When they're bad they seem to perfect bad- dead flowers, flowers that never bloom, the wrong flowers, the wrong amount of flowers, erroneously canceled orders, incorrect fixing of wrong orders. Sadly the same is true for the customer service, I've gone from exceptional to.. well.. them erroneously canceling my order. We joined the subscription program and in 8 orders have only had 1 go without any issue. We would've stopped ordering by now but can't seem to use up our credits before they owe us more and I'm not one to leave money on the table.

I have a monthly subscription and needed to edit the order, however, because it was within the 7 days the team had to spend some time to determine a solution. Kent D. helped come up with a solution to help me ensure that my mother would still get the flowers. Really appreciate everything he did.

I ordered some flowers back in December or early-January set to be delivered on February 12 and they did not come in until February 16 and they looked absolutely rough. Carmela T responded quickly and effectively and processed my refund in an effective manner. Customer service at this company seems quite good.

Sadly I will never order for Bouqs.com again. I ordered a 3 month flower subscription as a Christmas gift for my mom and there were issues with all three deliveries. The first month the flowers were delayed nearly a week and Bouqs did not contact me or do anything to fix it (I finally contacted them and they sent a new delivery that arrived almost a week after the scheduled delivery date). The second month, the flowers that arrived to my mom were frozen and some were completely dead.

The flowers were delivered to an incorrect address so I called to complain. Received very professional and courteous resulting in a new delivery. Rate my experience as a A+++. Not only was it fixed. It was quickly dealt with. In this time when problems may be fixed the fact that it was fixed so quickly was a bonus. Bravo on the customer service, count me as a satisfied customer and willing to continue my subscription service because of this great help. ++++

I just ended my chat with Bryan J. and couldn't be more satisfied with this company and its service. These flowers are my way of communicating support and love to sister during a heartbreaking time. They bring her brightness. Thank you so very much.

My order was to be delivered today and still in progress, the assistant just saying it's FedEx delivery. But I did not do business with Fedex. Poor information. Assistant just want to get rid of you. You wait for a week for a special delivery and it's failed.

I had an order delivered incorrectly and was given a promo code to use on my next order. When I tried to use it today the code didn’t work but Marc C. was able to quickly help me so I could complete my order.

Camela was very helpful with resolving my concerns. She gave me information that I was not aware of about my subscription. I would gladly recommend Bouqs’ subscription to family and friends. Thanks, thanks, thanks, thanks. Again, Thank you very much!

I reached out to customer service, and the service was great and quick in response! Not only that The Bouqs turned out amazing! The next day delivery service really comes through! Next time you need a bouq in a hurry the next service is a must!

Johnmar was able to quickly assist me with my issue of altering a delivery address. Was extremely quick, pleasant, and able to keep me updated with actions that were being performed. The order was also placed in my account to allow for easier tracking.

For this the first time in many orders where we had an issue with the flowers and they resolved it in 5 mins. A great company to deal with and they always have great flowers. I will use them for flowers for my wife. She is always pleased with them.

I used my Groupon code but was charged too much. Chat person Fixed it! I was not sure if I would buy more from this site. I will buy more flowers now! I will tell everyone about how great I was treated! Thank You. Great Chat person!!! I will be back!

I ordered flowers as a surprise. I never heard from the person. I asked her if she got anything (ruining the surprise). She said no. I contacted Bouqs via Chat and they confirmed it was never delivered or ordered. I received no notice. If I never said anything, Bouqs would have never said anything. The person on chat kept being obstinate by saying Bouqs is covering the replacement cost of resending the flowers. I kept correcting him that Bouqs is not doing me any favors because I already paid for the flowers and no flowers were delivered. Really unreliable and disappointing. I got my shipping cost back but just disappointed with how the CS person is trained to make the customer believe that Bouqs is covering the replacement cost. That actually escalates the situation in a negative way.

For Christmas we did two subscriptions that started in Dec & have been fabulous! This order had an issue, but Brian J was so great in helping get it resolved quickly. I am so happy with our experiences & will continue to order from The Bouqs!!

My order had a problem. Customer was excellent. Carmela T. was so helpful and answered all of my questions with knowledge and professionalism. She resolved the issue completely. I am very happy with the result and definitely recommend Bouqs based on this experience.

Flowers did not last and I do not believe they were cut fresh before shipping. I have ordered many times before and love the flowers. I chatted with customer service and they were very understanding and helpful. Issue resolved. Thank you.

All the flowers have been beautiful. My last order has some broken stems and wilty flowers and after a few days they didn’t perk up. I sent pictures and Bouqs was quick to replace. Amazing! Love the subscription service and having lovely flowers all the time.

Mark did great helping me. He was very friendly and quick. I will hope that every chat person I ever get is Mark. What a beautiful beautiful beautiful man. Give him a raise. You really should give him a raise.

The live chat customer service representatives were courteous and very helpful! It was a pleasure to order from this company, which I first learned about when our children sent me a bouquet. I love the fact that this company cares about the farmers who produce the flowers and are ecologically friendly.

My order did not arrive on the intended day, and they offered to replace or to give me my next order free! Great company and great service! The flowers are always fresh and lovely! My mother loves her monthly flowers. Highly recommend!

Excellent product selection. Great customer service through chat and on the phone. We love the choices, the clarity of the shopping experience, and the kindness of the representatives. Thank you, Bouqs, you've helped us find the perfect gift for loved ones far away. Nice to cheer our friends and family up with your flowers.

Mark was absolutely amazing. He went above and beyond to fix an incorrect shipping address. Rare to find customer service at this level internet the world today. Whatever you are paying Mark - DOUBLE IT. He just won you a client for life!

I ordered the GORGEOUS picnic bouquet without a vase. What my mother received is a box with loose, unarranged flowers in a box. I cannot comprehend how they can advertise a big, beautiful, artfully arranged bouquet and what they send is a box of stems. The flowers themselves are pretty, but this completely defeats the purpose of ordering a bouquet. If I wanted her to have to design her own bouquet, I'd have sent her a gift certificate to the grocery store. I contacted customer service and they did the whole sorry-not-sorry thing and directed me to a line deep in their FAQs that indicate they wouldn't be arranged. This is false advertising, and I'm very disappointed. Will definitely not use them again.

I was upset because the bouq that I specifically picked out and paid extra for was changed to something randomly chosen at the last second and delayed at that, and this isn’t the first time this has happened with my subscription. The chat representative understood my issue and handled it without hesitation. I’m now satisfied with everything.

Athina was wonderful!! I had several questions about my gift subscription for my mom and how it could be customized. She sent pictures so I could see what my mom had received already, the next arrangement scheduled, and what I would get if I could customize it. She was patient and extremely helpful!

Ordered Valentine flowers & paid extra to be delivered on Saturday when I knew the recipient would be home. They were actually delivered 2 days later when recipient was not home. As a result they sat outside for a full day until they could be picked up. I asked for a refund of the extra fee but they refunded the entire delivery fee. Flowers were still great and recipient was happy with them. First time using Bouqs and I'll do so again.

I needed to change my order last minute due to circumstances beyond my control and Elijah was able to assist me with the changes. Because my order had not shipped yet, Elijah was able to assist me with rerouting to a different address.

The chat feature was convenient and easy to use. The representative I worked with (Carmela) was kind and courteous and very accommodating in helping find a mutually beneficial solution to my missing order. I will definitely continue to use Bouqs for family and friends!

Your colleague Sana-a, was a great help and delightful as well as sympathetic in her communications. She's a rare gem in customer service. I would certainly recommend her for great accolades and a raise when it's time for her review. She's not an employee you would want to lose.

I had received three severely damaged bouquets and reached out to customer service for help. Elijah was wonderful and helped me process the claim and resolve the issue quickly and with a wonderful demeanor. His customer skills were absolutely fantastic and I was so thankful that I got his help. In a business, mistakes can always happen, but having the right customer help reps makes a world of difference and in my case, I wouldn't hesitate to recommend the Bouqs based this positive experience.

Received a smaller amount of flowers than I had ordered. Pamela was able to assist by issuing a refund. I was considering not ordering from Bouqs after this order, but now I am most likely going to purchase again. I appreciate customer service.

I am a real estate agent in Colorado and ordered a bouquet for a client that just went under contract on an amazing property. I wanted to give them something special as the market is so tough for buyers right now. I didn't know my clients went out of town for a week and so the flowers that were delivered are going to die on their porch... :( Little did I know that Travis at the online chat was so awesome! He is having them resent next Wednesday for them to enjoy! Thank you so much Bouqs, you are my flower company for life!

The Bouqs Company never disappoints!! They are so nice to work with. My sister received the wrong arrangement and The Bouqs Company was gracious enough to correct the mistake.. I highly recommend this Company. The flowers are always fresh and so beautiful!!

Mark was helpful. I wanted to end my review there. I’m promoted for more information. I’ve had a few issues in the past with the state flowers arrived in. But now, the price has increased, and I guess because of supply chain issues quality is lacking. If I continue to experience these issues, I’ll have to cancel my subscription.

According to my account my Bouq has been delivered, but in reality it never showed up at my house. I chatted online with Sofphia who was very kind and helpful. Very good customer service! I tell all my friends about Bouqs and several of them are now subscribers as well.

My order sat in a warehouse for almost a week and missed my MIL's birthday by a few days. Kent helped me out and gave me a credit so I can send her more flowers which was better than I had hoped or expected.

Both of the Valentine's Day Lilies I ordered only had 5 stems in each order. They were suppose to have 15 stems in each order. This was confirmed with customer service. When I opened the boxes to vase the bouquets I instantly knew I did not receive even half of my order. I ended up combing the two just to make the bouquet intended to give to my husband mother and it was still skimpy and sad looking. I would not have ever paid as much as I did for 5 lilies only per bouquet. I was quite frustrated when I opened the boxes, but the Casablanca bouquet I ordered that came today was the saving grace for my experience, it is quite lovely and all the stems are present. The Casablanca bouquet is the reason this isn't 1 star and the reason I want to check out some of their other lily bouquets.

For the second time, my order sits in some FedEx sorting facility and was not delivered on time - delivery has not been attempted, and it continues to sit there with no updates. The flowers I’ve ordered in the past have always been beautiful, but the delivery has to happen in order to to enjoy them and unfortunately your choice of shippers is not delivering your fresh product in a timely manner. I will not place any more orders as long as you have this shipping issue.

I only ordered from your company because of the coupon code offered. Coupon code is clearly identified to my account purchase. Agent shared additional requirements for a deluxe purchase (apparently) were necessary, your system still accepted the coupon code and let me to believe all was well. I was expecting double the quantity of roses for Valentine’s Day then I received. For what I paid, I would have ordered elsewhere.

Naomi Claire ** took care of my issue with the Valentine's flowers that I received for my wife. Naomi was very helpful and responsive and gave us a good experience with Bouqs. I appreciate her and will definitely recommend. Thank you and have a great day!

Ordered flowers for a new associate at work and found out she recently moved and the flowers were being sent to her old address. The associate (Russel A.) that helped me quickly confirmed the status of the order and unfortunately validated they were already being processed. Since changes could not be made, they submitted a new order, free of charge, to be sent to the new address. Far exceeded my expectations! Greatly appreciate the fast and thoughtful support!

I was please with my Hoya plants for both my friend and mom. John K. Was extremely helpful in helping me out with whatever issues I had brought to their attention. The customer service is great! He was kind, patient and overall understanding!!!!

My customer service rep spent a lot of time with me finding a quick shipping replacement Bouq when a shipping error disrupted my initial order. 5 star customer service. If the second order fails, I may have to leave a negative review regarding logistics.

My representative was very polite and attentive. My order was not delivered on time for valentine's day. My rep gave me a full credit. She gave me zero push back like most companies Do. MUCH APPRECIATED CUSTOMER SERVICE. This is a great company and I will most definitely recommend to my friends and family.

Nurfaiza provided me with excellent assistance today. Was very patient and helped me find an instant solution to my dilemma. Usually customer service is not very helpful but today was a great experience. Maybe a raise or promotion for Nurfaiza?

Great customer service with the status of a missing order, why it wasn't showing on my order history and sending a replacement. Rep was super helpful and solved the problem without me having to ask. Definitely will continue to use Bouqs.

The monthly “original” subscription flowers I’ve been receiving from Bouqs have been subpar. My most recent order had 9 stems (2 which were bruised flowers) and it was leaving me pretty frustrated. I worked with Jesheyll for a replacement & he was wonderful. I will likely not renew since the pricing of this subscription is not competitive and the flower bouquets did not seem to be worth the value when compared to other retailers (flowers don’t come with any vase and often have only a few flowers compared to the number of leaf stems in the bouquet - ie my first order had 13 stems, of which 5 had flowers or a grouping of many small buds/flowers). I would like to add in a note of appreciation for the quick & helpful service provided by Jesheyll. While this specific service is likely not for me, I might recommend this to someone else based on the wonderful service I received.

I received a Bouq with flowers that were badly wilting after only a couple days, so I reached out for help and Elijah was able to take care of everything. He offered a replacement Bouq since the one I got wasn’t up to Bouqs’ standards. The exact Bouq I initially ordered wasn’t available, so that was a bummer but I picked a different one I think I’ll like a lot. I really appreciated Elijah’s help, it was a great customer service experience.

I ordered the Desert Love two potted succulents as a birthday gift for my daughter. When they arrived one was healthy and as shown on the website, the other was yellow with green spots and decidedly unhealthy looking. I contacted consumer affairs via chat and had my issue resolved in under 30 minutes. Jeshryll apologized for my disappointment and offered a replacement to be delivered ASAP. Could not be happier with my dispute resolution experience.

For the cost and ease of use of the platform, these are incredibly beautiful flowers but were damaged in transit. Customer service issued a refund for shipping and store credit to shop with them again. Overall, I'm very happy with the experience. Will try them again soon.

I contacted them because my order was lost by Fedex. I was pretty upset, considering it was a “happy” for my sister. They were helpful, friendly, and told me they would send a replacement. When the original bouq I ordered wasn’t going to deliver until 8 days later they found another one that could deliver the next day that looked closest to it and let me look at it to see if I would rather do that one. That meant a lot to me that they wanted to set the problem right and help me out.

Flowers arrived and were dead after 2 days. Bouqs provided me a full refund or a replacement with no hassle. I would highly recommend this company as it stands behind its product and offers great customer service. The customer service rep was quick and was fully able to resolve my issue.

I was NOT able to provide the order or the tracking numbers for my flower order; however, the Customer Service Representative (through a CHAT) was able to find my order utilizing the recipient's name and address and totally relieved all my worries and apprehensions about doing business with BOUQS.COM in the future... She was simply SUPERB. Excellent customer service to the point the that your Company will become my online florist of choice.

I received the flowers with such excitement. Unfortunately they did not turn out the way I had expected. They looked nothing like the photo.. I had purchased the “grand” arrangement of flowers and expected them to look exactly like the photo. So I reached out to Customer Service and they credited me $20 bucks… But two days later my flowers were dying and so they credited me back my entire purchase. For that I am generally thankful.. I would’ve liked to have enjoyed these flowers much more. I can only imagine how beautiful they could’ve been.

The company failed to meet a delivery date, and rather than make excuses, you owned the situation and offered a fair solution. The chat was professional and appreciated. There is a lot to be said about how you handled the situation especially when we are all faced with unique challenge at the present time.

My order did not arrive on the date promised, nor the next day or the next. Fed Ex was zero help and honestly did not seem to care. However, when I signed on to chat, Jeshryll F was fabulous. Jeshryll seemed to genuinely care about the lost order and wanted to make it right. I am thankful there is still customer service in some companies. Thank you!

I ordered Deluxe and was only sent the “regular” amount of stems. I was frustrated that the flowers didn’t look nicer. As a subscriber, I’m (but more importantly wife was) very happy each delivery. So you can imagine my frustrations when only a few number of stems were delivered for ~$70. Once I contact CS, I was direct to Lorelle, who gave me a gift card and apologized for the inconvenience. I am happy with the result and quick service she provided.

I reached out to customer service due to a delayed delivery for my sister’s wedding anniversary. Initially, I was very disappointed, but after speaking with Lorelle, I was highly satisfied. Her patience and understanding is greatly appreciated. Will definitely be using Bouqs for more flower deliveries in the future and share with family and friends. Thank you!

I was happy with the online customer service chat function. My shipment went missing and they were able to get it resolved for us. I have also used them in the past and received a beautifully full bouquet for my mother.

The service provided was impeccable. The assistant was very helpful in providing the information I needed regarding the status of my order. I am very satisfied with the experience and will most definitely resort to The Bouqs Company for more services and recommend it to friends and others acquaintances.

The customer service representatives were helpful and efficient in coming to a resolution. While the recovery was strong, for flower delivery, missing a special date and then having the flowers die 4 days after delivery is not an ideal experience.

Travis was very helpful in sorting out a shipping issue with my order. I have ordered in the past and will order again in the future hopefully without shipping delays on fresh items. The flowers are always up to expectation and it's nice to know where they are coming from.

JERSHYLL WAS SO HELPFUL!!! Very compassionate and eager to help solve my issues. My flowers were going to be late by about 3ish days and I wasn't going to be able to pick them up. I got a full refund.

Customer service, Wilbert M., was so helpful via chat when I received flowers that arrived in poor shape. Agent immediately addressed my concern in a courteous & professional manner. Always have been happy & satisfied with the Bouqs Co. & will continue to recommend & hope to receive as gift. Thank you for EXCELLENT Customer Service!

I have purchased flowers from The Bouqs before. They have always arrived fresh and gorgeous. I ordered some white lilies and roses. The roses arrived wilted. This was a memorial piece for my mother. I was devastated. I reached out to customer support and the Bouqs Co is shipping me an all Lily bouquet as a replacement at no charge. Outstanding customer focused service. Travis Andrew T helped me the process. He was thoughtful and kind.

My bouquet delivery was delayed, I was very upset since this was a special occasion. I contacted the customer service agent on the Bouqs website, (chat), and outlined the situation. In a matter of minutes a full credit was issued for the inconvenience. Excellent customer service!

I received damaged, wilted flowers but I'm giving this experience a high rating because the customer support was able to place a replacement order. I'm kind of disappointed because the replacement won't arrive until after Valentine's. Given that the prices were on the high end and the pictures on the website seemed nice, I had higher expectations.

The person who assisted me with the rotted flowers was very helpful and attentive/prompt. As soon as I opened the box, I noticed that the tall white flowers were brown and rotting. There were also very wilted green filler flowers as well. All in all, I was disappointed in the bouquet given the amount I spent. But the person who took my chat was helpful.

FedEx indicated the flowers were delivered, but we were home all day and nothing was delivered here. Customer service offered to replace or refund with no issues. Excellent experience and no hassle to have this taken care of quickly given the circumstance.

I called 2/10/2022 regarding a delivery I didn't receive. Harieth was the agent helping me and she was excellent. She re-sent the bouquet and confirmed it would be the same one to make sure I got something I liked. I told her I was actually looking forward to this month's floral bouquet (I liked the colors!), and she was able to send the same one. She then noticed I had been a customer for a while and just like that, I felt comfortable telling her my story. My husband got severe COVID 2 years ago. As a nurse, I understood most of what was going on a little too well, and the fear and uncertainty I faced, like any person, was traumatizing. Once my husband recovered and was discharged home, having been away for 3-4 months and having missed all winter holidays and his birthday in 2020, he found it hard to adjust.

Bouquet arrived on time but arrived with broken stems and arrived in the incorrect vase (mason jar vase was ordered but signature vase was sent). Your CS rep, Joules was very helpful in assisting me and was kinda enough to grant a partial refund. We will be definitely be ordering from Bouqs again!

I ordered the Grand and the smaller size was delivered. The flowers were lovely and in great shape, they just provided the wrong size. The Chat representative looked at the photo and quickly identified the issue and offered a refund. I really appreciate that I didn’t have to argue, negotiate or make the request for a refund. Excellent customer service.

We had an issue with flowers that were given to us as a gift and JESHRYLL F. was superb in addressing the problem and solving it. She's the epitome of what a customer service rep should be. Very impressed by her. JESHRYLL even wished my wife well following surgery (that's why she had received the flowers). Props to JESHRYLL. I'm now a big fan of your company.

After using my subscription to send flowers to my mother for her birthday, I discovered today (the date of delivery) that the wrong bouquet was being delivered. I had selected Spring Fling for its roses and lilies, my mom's two favorite flowers. However, without my approval, this was changed to Pink Skies, a primarily carnation arrangement. My mom hates carnations.

Amazing customer service, very polite and helpful! She is very respectful and was of great help to me as I was struggling to find the flowers I needed and now I will be able to get the flowers I need for my girlfriend!

I ordered the Sabrina but unfortunately arrival was a day late causing the flowers to dry out and the vase was nowhere to be found. I chatted with the support team and they had a replacement in the system within five mins. Much appreciated!

After FedEx lost my package I contacted Bouqs flowers and they were so awesome and helpful. Replaced my order with a new set and ordered it for the next day. They are the best. Thank you Bouqs flowers for be amazing.

Was looking forward to giving my wife a lovely Bouqs for Valentine's Day but the shipment we received was a real disappointment. Too many mushy stems and scraggly, browning blooms that had to be trimmed and thrown in the trash. Easily a third of the flowers were buds.

My bouq arrived damaged, likely due to shipping, and the rep said there would be no replacements available in time for Valentine's Day. I am very disappointed, but I was given a promotional credit on my account for future use at least which helps.

Mr. ** was an excellent help for helping me feel reassured that my order would be arriving as scheduled. His responses were quick and informational. THANKS!!! I gave this 4 stars, since this is the first time I use this business, and look forward to see if my order is what is expected.

The recipient address needed to be changed but I didn't update in the record before the shipment went out. The agent was able to ship a second order at no charge as a courtesy. The agent was very courteous and helpful. The experience was easy and quick.

Was very helpful! They have a nice subscription service. I had an issue/question with my subscription, but the customer service rep answered it quickly and kindly. The flowers on the website look beautiful and the pricing is very reasonable. Wonderful. They also support local farms.

Trying to pay my corp AMEX and realized I did not have a copy of the receipt! Chat was able to help and find my copy. They send me a PDF Copy. It was quick and very helpful. I will use this company in the future. Thanks.

Apparently in my delirium I sent flowers to the wrong address. Someone got a very nice bouquet $$. I chatted with Sana-a J. They were extremely friendly and helpful in helping me get another order started that will be delivered a day late but that is on me. It was an expensive flower day for me.

I contact Bouqs because my flowers did not arrive in good shape. They were a gift and I did not want to disappoint the sender. Resolution was wonderful. Thank you. Service was perfect. I will refer others to Bouqs because of the way my issue was handled.

I ordered flowers for Valentine's Day for my girlfriend. FedEx said the package was delivered but it was not. I spoke with FedEx and they attempted to locate the delivered package but were unable to. We attempted finding the package very hard- I walked up and down the street and fedex driver returned and searched as well. After this debacle with FedEx, I reached out to the Bouqs company and the customer service rep was outstandingly helpful. Mark M. He sent a new order and expedited shipping for next day. Assuming it is delivered tomorrow I will be able to give my girlfriend her Valentine's Day!

I ordered two different Bouqs for 2 different recipients and I applaud the Bouqs Co for making it right. One order was spectacular, & the other one; not so much. That order had a bunch of greenery & only 1 rose, when it was pictured with at least 2 more roses on the basic bouq package. The service rep verified the order and issued me a credit (special code) of what I paid useable for my next delivery. Overall, pleased, I’ll try the Bouqs again.

I had placed an order for a client, and when they told me they would be out of town, I was worried my flowers wouldn't get delivered. Customer service was immediate to respond, and they scheduled a new order free of charge on a day when my client would be there to receive them. Thank you so much for the great client experience!

While I was not happy with my order, Mark Kristoffer M was very kind, assertive and helpful. I was disconnected four times so I was not the most patient of customers. However he was very understanding to my issue.

There was a billing issue with applying the discount code initially. When the agent entered the order to correct the billing, they changed the shipping address to the wrong delivery address. I have ordered from Bouqs for a few years now and this is by far the worse screw-up so far.

I subscribed for the first time and wanted to change the bouquet. Customer service was incredible, so helpful, and so fast to help. 10/10 customer service experience. I would 100% recommend this service to others based off the customer service experience alone.

Jeshryll was kind and helpful. They gave me exactly what I wanted and turned my unsatisfactory experience into a positive one. Because of this positive experience with Jeshryll, I will bring my service back to The Bouqs Co. in the future. Thank you!

When I made mention that my subscription flowers would be problematic for my household due to allergies, the customer service rep offered to send a replacement bouquet. I was very impressed with the ease and thoughtfulness of your team. That's next-level service - thank you!

Travis was super kind and helped me quickly send a replacement plant. The vase came smashed and the plant completely dead. I would add photos but the site will not let me. Sent photos in chat. I am nervous about all of the other orders I made via Bouqs as I ordered tons of bouquets for Valentine's Day for my top clients. Overall, I feel like the products tend to come out lack-luster for the pricing. I have moved some of my business to other sites.

I reached out to Bouqs asking to delay my order as my wife and I were no longer going to be home due to a family emergency. Elijah was very responsive to my request and found a solution that was incredibly generous. Thank you Bouqs Customer Service!

Thank you Bouqs. Flowers are always delivered Beautifully and if there is ever a problem I have been well taken care of. I have used chat many times and it's typically a quick turnaround for help which is great, as usually I am placing an order.

HEY! I sent it to the wrong address but you guys helped me fix and were really amazing. Thank you so much!! MARK WAS THE BEST. He went above and beyond to make sure I was helped properly and I really appreciate.

My plant arrive (half) dead and the pot was broken in pieces. I understand that this can happen during shipping and my complaint is more with customer service. This was a bereavement gift. They are asking me to contact sender. I think they should just send a replacement - the sender will be very embarrassed.

Hello - Ordered Valentines Flowers well ahead and set a delivery date for yesterday Feb 8, 2021. Yet the flowers have not been delivered! This was my first-time ordering with Bouqs, and have to say this is disappointing. Please don't use COVID or weather as an excuse. No apologies were made on the chat with customer service, and only the shipping fee was refunded. When asked for a credit or code for a 2nd try I was told NO. So will take my business elsewhere. Bye Bye.

I just wanted to say Elijah was very kind and helpful and I really appreciate how he handled my problem. I was really upset when I didn’t get a chance to choose my subscription flowers and I’m grateful he gave me that chance.

There was a typo on the address for my order and it wad undeliverable. Travis was wonderful. He wasn't able to update the address on the current order so he sent a replacement. I really appreciated his help in fixing my error. He was courteous and efficient. I am a bigger fan of Bouqs now than I was before because of him.

I place an order and forgot to include a message to the recipient. The Bouqs was super helpful in allowing me to quickly adjust and add a message. They were very clear on how it would look on my account/charges and I really appreciate the quick reply and updates!

The Customer Service Rep, Jayson, was outstanding! I have been a subscription customer for almost 2 years and have never had a problem before. I sent my daughter a Valentine's Day bouquet and one of the flowers was damaged. Jayson quickly sent my daughter a replacement bouquet. WHAT INCREDIBLE CUSTOMER SERVICE. My daughter will be so happy!

Ordered bigger Delux bouquet on the 2Xblooms promo...sent to my daughter, smaller bouquet arrived, plus 3 stems were moldy. She did not know what I ordered, so when she sent me a photo I was disappointed, I contacted Customer service chat, explained and uploaded the photo. Your rep was very polite and remedied the situation, ordered a replacement and will have it there this week, I could not be happier with the service and the speed to correct the problem, took all the "mad" out of my complaint. Will keep my subscription and keep ordering for friends, since I can rely on you to make it right should things happen. That's all anyone could ask for.

Sofphia Marie F. was very helpful. They were in constant communication with me as they looked up my request. Though the outcome was not what I had hoped for, they did a great job looking into my request. It was an overall pleasant experience.

When I placed my order, I mistakenly forgot to add a discount code. I realized my error after it was too late to cancel the order. I reached out to customer service and they were able to retroactively credit my card for difference of the discount. And they did it without hesitation. That's the kind of customer service that I value greatly in a business.

Customer service was very fast and efficient. Helped me cancel my order and get it reordered in 3 mins using a store credit so I wouldn't have to worry about being charged again with an updated address. Had a great experience! Thanks.

My flowers arrived several days late (because of the shopping company, not because of Bouqs), and because of this, many of the flowers were dead when they got here. I reached out to customer support and they helped me get a refund right away. They even offered to send me some replacements. Great customer service!

I received timely and quick support from Jeshryll F. They looked into the situation, didn't ask too many questions and were able to resolve my situation quickly. They found a fast resolution and made sure I gave approval before moving forward. Simple and easy!

After receiving a shipping confirmation for an upcoming delivery, I was notified by the recipient that their travel was extended and they would not be home in time to receive the order. Customer service agent, Bryan J., informed me that reroutes are not possible because it causes the flowers to be in transit longer which negatively impacts the quality of the blooms. Although he was unable to edit or stop my original order from being delivered, he was able to send a replacement order to my recipient at their temporary location as a one-time courtesy. WOW - I was blown away by this generosity and understanding! Cannot wait to continue supporting such an honorable company!

A recent order of birthday flowers showed up 3 days late. Unfortunately these things happen. I used the live chat and corresponded w Sofphia **. She was great in assisting with the situation and making it right! I've used Bouqs many times before and this is the first time flowers were late. Regardless of the delayed arrival, the CS experience provided service to support this consumers' confidence and has retained my loyalty!

We found out that our Aunt would not be home for two weeks starting today and that the flowers we ordered to be delivered to our Aunt could not be accepted. We wanted to try and reroute the delivery; however, the flowers had already shipped. Sofphia Marie was extremely helpful in servicing our needs.