The Bouqs Company Reviews

I ordered the Lemonade flower arrangement. Placing an order was easy. The Lemonade flower arrangement was exactly what I ordered. It was a special gift for a friend and second mother who turned 100 years old. It was a joy to see the smile on her face when she received the Lemonade bouquet on her birthday.

My order was canceled and I did have to reach out for assistance. The issue was handled swiftly and a beautiful bouquet was delivered. I have ordered from you before and have always been pleased with the flowers. Problems occur and your customer service was top quality.

So many choices to pick from with options for anybody. It was easy for me to pick a favorite, simple to add something if I chose to, and it was great being able to pick the exact delivery date I wanted. And once the flowers arrive, the magic begins. I love watching the transformation from buds to full blooms over a week (or three). As long as I follow the cutting instructions and change the water they last a long time.

Beautiful flowers monthly at a good price point, customer service at your fingertips. This is what you get when you choose a monthly or (anytime you like) subscription from Bouqs. The idea of gifting yourself flowers because you are worth it is a very good idea and I am so happy I thought enough to do it! I believe flowers raise your spirits and I know they make me happy. Don't stop loving yourself! In this world where we do so much for so many others, take the time to stop and smell the flowers. You are worth it!

I have been ordering flowers at least once a year for various occasions for many years. The arrangements are always delivered on time with care. The variety of unusual flower types and arrangements always brings me back. The gifts I've sent have been extremely well-received and the arrangements last for weeks. Very satisfied and will continue to order from Bouqs!

All the orders I have made from The Bouq’s have been as described. The flowers were fresh and lasted almost 2 weeks. Complimented by the receivers about how beautiful! You can always depend on The Bouq’s for the most beautiful and the freshest flower!

When I saw your episode on Shark Tank years ago I fell in love with your concept. To have quality flowers from such beautiful farms AND with free shipping (at the time) was a great find! I've enjoyed sending a variety of bouquets for a variety of people and everyone is stunned by how pretty the flowers are and how great they smell. I've even sent myself some in the past and have enjoyed them immensely. I'm a "lifer" customer!

My daughter Lilly passed away and every year on her birthday we get Lilies. This was our first order and we will never stop! These Rose Lilies bring us so much joy seeing their beauty. They are the most stunning flowers I have ever seen! They honor our Lilly perfectly!

My mom is 92 so she deserves the very best; I send her Bouqs flowers monthly and I send to others as well. I recommend Bouqs to all my friends and share them on Facebook. The flowers are always beautiful and fresh, they never disappoint. If anyone ever wants to send their loved ones flowers they should subscribe to Bouqs Flowers; you get a 30% discount and free shipping. You will never disappoint the recipient.

Beautiful blooming flowers. Exceeded expectations! I ordered from Bouqs for the first time for wedding flowers and was pleasantly surprised as to how well they kept in a shipped box and bloomed beautifully right before my eyes as they advertised. But watching them bloom was beautiful!

I was looking for a spring bouquet for my daughter as she was unable to join our family Easter celebration. I couldn't find delivery for a ranunculus bouquet. She loves ranunculus! I had given up when I remembered using Bouqs in the past. They delivered a beautiful bunch of ranunculus with only a day notice! My daughter was thrilled! Thank you Bouqs!

Usually perfect bouquets. This time sunflowers in arrangement was dead. This was the first time this has happened as I have been very happy in the past. I would recommend Bouqs to friends as the quality of flowers are almost always perfect. Fresh and lovely. This time was the only disappointment I have had.

The flowers are super beautiful and thoughtfully picked out, they arrived in perfect condition even through the mail. The gorgeous and professional arrangement was done flawlessly. Packaged with care. Very happy with it. I have received multiple compliments on them even though I just got them the two days ago!

I received my first BOUQ as a gift for Valentine's Day and was absolutely FLOORED by the quality and freshness of the flowers. When I received them, they were at a 'almost ripe' stage, similar to buying a Green banana and waiting for it to ripen to a perfect yellow. So when I placed the Valentine's Bouq in water, the Stargazer lillies fully bloomed in front of my eyes and the rest of the flowers opened right up. I loved them so much I had to order a Bouq as a Thank You gift for coworkers to share the love. I will certainly be ordering again from this company with the added benefit that there are a ton of email coupons if you sign up for that list.

My wife was pleased with the arrangement. The delivery was timely. However, someone must make sure that the stems are cut and placed in fresh water or follow the directions as to whether the flowers should be placed warm water or cold water.

Bouq’s flowers are fresh picked and long lasting. If water is changed, as suggested. I also trim the stems. On average the bouquet lasts 10 or more days. My daughter sends me a bouquet every month (Christmas gift). Every month the flowers are different and vary with the season.

There were a couple issues with delivered order but Janilla handled it to my satisfaction making me a future return customer. Excellent customer service! Flowers are healthy and beautiful. I love also that the company is concerned about the environmentally friendly manner in which the flowers were grown.

I subscribed to the monthly flower subscription and am so pleased I did! Every month I will receive a bouquet just as lovely as this first one I hope. It came wrapped fresh and clean and all of the flowers were in beautiful condition. I am very pleased with this service.

I ordered the “Grateful” plant for my plant-loving sister after her surgery. Most other plant/flower delivery companies I’ve used before (“most popular”companies) were a serious disappointment. Not like the pictures at all, and not nearly as fresh as promised. My sister’s plant from Bouqs arrived early and was actually larger and more healthy and more beautiful than the picture! I will NEVER order from any other company than Bouqs!!!

I do an annual subscription for my Mom. This is the second year now. She enjoys them immensely. The bouquets are beautiful. Paired with a great price. My subscriptions are easily managed and delivery has always been punctual. Very pleased.

I am currently on deployment and our internet is kind of spotty and the website made it very easy to navigate and place my order. The flowers arrived perfectly on time and beautifully packaged. I will absolutely be ordering from here again.

Bouqs has been an amazing subscription for me. I've wanted to send flowers to the woman I'm dating CONSISTENTLY for a while. This has allowed me to be romantic and professional in the same setting. I look forward to future orders & going bigger with the flowers and gifts!

I requested delivery on the last day of our cruise for my wife’s birthday. The flowers were delivered the day before. I received a notice saying so. I saw them delivered on my cameras. I finally found a neighbor to pick them up. We were delayed getting home for two days. When we did, our newborn dropped the flowers off. When she opened the box, the flowers were fine and beautiful. I will see how long they last for my final test. I feel, as I’m looking at them, they will last longer than expected. Which will make me continue to purchase from Bouqs.

My husband of 19 years is a clod and rarely remembers or cares to do anything. This year was worse because I've been awaiting disability since back when covid started and he got let go 4 months ago. So when our day came and went I sent myself a wild about you bouquet on my own dime. I sell things I find on ebay for yarn money so I can crochet. :) Anyway. I love it and he was floored. PERFECT.

This was my first time ordering from Bouqs. I had considered other companies (1800 flowers, flowers.com) which I have ordered from many occasions, but they were coming up short on both pricing and appeal. I remembered Bouqs from an ad and decided to check them out. I LOVED the selection. Absolutely stunning variety and I had a very difficult time choosing - I wanted one of each! I landed on the bouquet with the succulents that can be plants once the blooms faded away. I LOVE this idea! So innovative and NEW - I have never seen such a thing.

It’s one of my favorite things to do!! I love being able to select a specific bouquet and it looks great. I love the quality of the flowers. I don’t mind paying more but the quality of the flowers makes it a go to for me to send flowers to my friends and family.

I absolutely love Bouqs flowers! Have ordered from them multiple times (subscription member) and love that I am able to pick what flowers I want and have the option to skip if needed. Every year I need at least one or two of their Bouqs due to how beautiful they are.

First time user of Bouqs. When I made my order, I inadvertently or incompetently made a subscription which I did not want. I complained about it in a review and almost immediately this was corrected by Nurfaiza M. without hassle or fuss. Subsequently, the ordered bouquets arrived on time and in beautiful condition. Both recipients were very pleased. I’m delighted over the transaction and will use the Bouqs Company in future. Thank you.

A friend suggested the idea of a flower subscription as a great gift for my sister in Minnesota. I researched all the possible choices and decided on Bouqs. I’ve been very pleased with the decision. My sister really appreciates the monthly flowers and sends me photos of what she receives.

This was the worst experience I've ever had purchasing flowers. I ordered THREE different bouquets for Valentine's Day, and NOT ONE arrived before 4 p.m., and two arrived after 5 p.m. I expressed concern about the late deliveries, suggesting that Bouqs make a determined effort to alert customers that their "special day" delivery actually might be a "special night" delivery, but I received neither compassion nor help from customer service — just a "Sorry, we'll pass along your concerns" message (times three). The flowers were adequate — nothing special — but very expensive, and all I got to show for my money was three late bouquets and a classless response from customer service. I will NEVER order from this abysmal company again.

Issue has been fairly and amicably resolved.

When I first opened my bouquet of roses I wasn't very impressed with the way they looked but after taking them out and putting them in water within a couple hours they opened up and were absolutely BEAUTIFUL!! Now I have had them for over a week and today is the first day that any of them have started to wilt. Over a week is a long time for cut flowers to stay as beautiful as these have. Like I said I wasn't that impressed upon first opening though I was still excited about coming home to flowers on my porch that I had actually forgot I had even ordered.

Beautiful flowers, great arrangement, delivered on time. Lots of options, affordable prices. I have never used this company but they will be my go-to in the future. A friend pointed out this company as she sends lots of flowers and arrangements for work and personal use and needs a quality vendor.

When I send flowers, I want the recipient to love them. I ordered ranunculus, which are my daughter's favorite, but they are not easy to find. Bouqs had them! My daughter was beyond happy and she loves them, so Bouqs met my goal.

Gorgeous plant just as shown in the website. Great quality, delivered on the date promised, and my wife was both surprised and delighted with the gift. Price was good and actually great for the overall experience. Selection at Bouqs website is outstanding and provides many options. I actually had a second delivery for my wife three days later (**) a "Farmer's Choice Orchid", my wife's favorite plant! Same quality, on-time delivery, etc. She was more than surprised! Thank you Bouqs.

I purchased a subscription for an out of town friend, best gift ever! I purchased a 2nd subscription for friends' birthdays, my 3 daughters birthdays, etc. I sent the last bouquet to myself and was so pleased to see amount and quality of the flowers! I am so happy I chose Bouqs!

I do a monthly subscription service with Bouqs. Some orders go to me and others go to family members or clients for special occasions. Love the quality, longevity of the flowers and the creativity & beauty of the arrangements themselves.

Bouqs.com is my go to for flowers & plants. I love their customer service & they have a wide selection. To date I have not received issues about the quality of the flowers or plants from recipients. The website is user friendly as well. Try Bouqs.com - you will not be disappointed.

My flowers arrived on time in sturdy packaging that kept the flowers safe and secure. When I unboxed them they were as beautiful as I had hoped they would be and only continue to bloom and become more lovely every the day. I’ve already recommended them to my brother for Valentine’s Day and his anniversary in March!

Bouqs goes above and beyond. I only order through them. The flowers are exactly as described, and so fresh. Every recipient says how fresh the flowers are and how long they last. This is by far the best place to order flowers through.

Sending flowers through Bouqs is always a lovely and easy experience. Great quality and many choices for any occasion. Packaging is high end and never disappoints! There is nothing better than sending an arrangement for delivery and then getting a phone call and photo from the recipient!

I am so thankful for the beautiful arrangement that made my niece's day, especially after the hard times that have affected her lately! To see how the surprise arrangement of flowers from your store uplift her soul and put that smile on her face has made me extremely happy and satisfied with your service! I would definitely recommend your services to friends and family!

Flowers are consistently beautiful and healthy. I love that I can pick my own arrangement every month. My order is always correct and customer service is great. I highly recommend The Bouqs Co. I look forward to my delivery every month and they never disappoint.

I wanted to send flowers to a woman returning home from the hospital with her newborn so I went to the immediately available arrangements, and chose one. At the checkout, they added a $40 delivery fee (beware) without any warning. I decided to go ahead but 5 days later the flowers still hadn't been delivered. When I contacted Bouqs they informed me that it would be another 5 days and then 2 days later they added yet another 4 days so the immediate delivery would have taken at least 12 days to deliver! I've asked for a refund but haven't received a reply. Don't order from this horrible company. Their customer service is horrendous.

Kelwin A. was wonderful in answering my questions about color/stem substitutions in my January Subscription. Overall the arrangement is very beautiful, it just wasn't what I was expecting when compared to the photo of "wanderlust" because a few key stems and colors were adjusted. He explained that farmers make similar substitutions when certain stems aren't available, which I can appreciate. All in all, I am looking forward to my February subscription and am certain that although it may not be EXACTLY like the photo, it will be beautiful.

Hyacinth C. was extremely helpful with my order. I really appreciated her prompt consideration of my problem. The flowers had began wilting the day after delivery. Hyacinth made sure I was refunded for this order. I give her 5 stars for great service.

I was having a difficult time ordering online because of how the date fell. Hyacinth C. Helped immensely and rapidly. Well done. I am glad to work with Bouqs and have been a subscriber for nearly a year. I work with you because of excellence.

This flower delivery service has been the best one I ever used. Blooms always arrived in great condition and were loved for many weeks by the recipients. When I went to cancel the service for budgetary reasons, Bouqs did not fight me, or try to keep my money. Instead, they understood and quickly helped me cancel. This has been a great company and I highly recommend it.

I contacted Customer Service and was fortunate to be helped by Hyacinth C. I had to cancel my subscription due to issues with my remote location. She was extremely polite, helpful, and resolved my issue. This was a great experience with customer service and I really appreciate it.

I tried to change my bouquet style and ended up cancelling entire order by mistake. Delwin was extremely helpful. I told him how I found the website hard to navigate and he explained thoroughly how to do it. He was patient, thoughtful and made sure he answered all my questions. A great asset to your company…over and above customer service!

I had a serious issue with my order, and Marvin S was able to completely rectify the situation. He went above and beyond in helping me resolve the issue and I am very pleased with the overall customer service of Bouqs. Flowers are a very meaningful gift, but also risky because a lot can go wrong with the delivery, but I will forever continue to use Bouqs for all my floral needs because they 110% back their service up. Well done! Thank you Marvin S!

Kelwin helped me successfully edit an upcoming subscription order to ensure maximum pleasure for my recipient - and for me! I'm a longtime Bouqs subscriber, and Kelwin's great service - like all my service experiences to date - is a big reason why. Your flowers are great -- that said, please continue to pour your energy into the service aspect of your business.

I had an issue with a subscription and Kelwin A. helped me out and was extremely patient will all my questions. Not only did the issue get resolved but I will be sending more flowers due to your customer service.

I received a gorgeous bouquet from a friend and wanted to use Bouqs to send my mother in law flowers for her birthday. I placed an order for same day delivery and very shortly after I received a cancelation email. When I spoke with the representative on Chat, they said they couldn't fulfill the order and would help me get a replacement or refund. The representatives (Elijah and Russel) were wonderful, understanding and accommodating. They were able to help me get a replacement sent out. Can't wait to see them!

Kelvin was very helpful and kind today! They helped me cancel my order and send a new one to my parents for their anniversary. They were very nice to work with, and the process was quite quick and super easy.

Russell knows how to make your customers feel special. I was a little disappointed in a delivery to my daughter. His concern and responsiveness was most impressive. Great visiting with you Russell!!! Thank you for making me feel better about your company.

I ordered a Bouq to be delivered prior to a funerary service and the delivery driver did not leave the package without someone to accept it so the flowers did not get there on time. Kelwin in customer service was wonderful and helped remedy this unfortunate event by getting a replacement bouquet to the family of the deceased in a timely manner. Thanks Kelwin!

I had such an easy experience changing a subscription recipient--I thought it wouldn't be possible since it was so close to the delivery date but Kelwin was super helpful and got it done right away. Really appreciate the level of service and attention to detail, even asking if I wanted to send a message with it.

My delivery arrived and my flowers were damaged. I reached out to customer service, and they were so helpful! I was expecting to have to fight or prove there was an issue but to my surprise, I did not. I was credited my next delivery of flowers on my subscription. So easy, so helpful, wonderful customer service! Thank you!

Would like to thank Russell A for his excellent customer service going above and beyond making sure my order was in! He asked all the right questions and was very accurate till the very end! His instructions were on point and the transaction went smoothly!

I recently had an issue with a delayed order due to an incorrect address and Marvin in customer service handled it immediately with a replacement order at no charge. It was very much appreciated. Thank you so much!

My delivery was lost due to my own error which was a typo in the address. The representative was so helpful and accommodating and placed a replacement order even though it was my fault. I can’t tell you the challenges my friend and my family have been through recently and how much this gesture meant to replace the order. I would not have been able to afford an extra order.

I was ill and not able to change order to correct delivery address. Brian J, helped me and resolved the situation. I was pleased with the outcome. He was able to resolve the problem. Again pleased with outcome. Pleased with the outcome.

Had arranged flowers to be delivered to my mom for her birthday but she ended up having to evacuate her area during a snowstorm and they went above and beyond to make sure we could get her birthday flowers! Definitely earned a long-time customer here!

Kelwin A. helped me out today and was not only extremely accommodating and helpful but extremely pleasant at the same time. Interactions like this are why I still subscribe to the monthly service. The beautiful and distinct flowers are what brought me to Bouqs but it’s the customer service that keeps me here. Thanks again Kelwin!!!

I was very upset about a subscription order and contacted customer support about the issue. In a chat, the issue was addressed and resolved quite incredibly! The order is being replaced with an item of my choosing! I am VERY pleased now. Thank you!

I contacted customer service to change an order date that missed. Kelwin was friendly and helpful and was able to resolve things quickly. I truly appreciate the positive attitude and prompt service. I've always had extremely positive experiences when teaching out to Bouqs for help.

My problem was solved smoothly and kindly. The agent in the chat seemed like he was competent and was able to fix the problem in a quick way. This was one of the best customer service experiences I've ever had. Thank You Very Much.

Flowers died without blooming (roses). The associate refunded and gave me a regular order at no charge. The order that was unsatisfactory was a premium order. Just wish they would have replaced with a "like" (premium) order - that would have made my star rating a five star.

I know it may seem unusual to leave 5 stars after having a few issues, but the customer service overcomes any inconvenience incurred. Bouqs backs up their products and promises. I am pleased with the way any issue is handled quickly and satisfactory.

Order was sent to wrong address due to my error. The recipient had moved. Bouqs resolved the problem quickly and positively. I have used your company before and have always been satisfied with the service and quality of the flowers. I have recommended Bouqs to friends and family.

We had a shipping delay that ruined the bouquet we sent for Christmas. I called the chatline on New Year’s Day. It was answered, and the bouquet was replaced with no charge. It was simple and quick. The customer service representative was very helpful, easy to communicate with and succinct.

Due to some inclement weather across the United States my floral delivery was delayed and I received it 9 days after it was originally shipped. Unfortunately, I had to discard about a 3rd of the flowers but one quick chat message, and a new replacement floral arrangement was ordered!! Super friendly and quick interaction via the chat feature on their website but I was pleasantly surprised!!

Had an issue with a late shipment as a result of the winter storm in late 2022. Thankfully though Bryan from customer service team helped me quickly find a solution and I was able to get a replacement shipment sent on the way. The team here ensures quality service and I will definitely be using more of their services in the future!

I ordered sympathy flowers for a friend whose mother passed. Leading up to the order I must have been stressed because I left off the apartment number. When the flowers were set to be delivered, I was out of town for an extended period of time and FedEx wasn't able to deliver them. The flowers died by the time I was able to retrieve the missing info, so I reached out to explain the situation. Not only did Bouqs make sure that FedEx did not re-attempt delivery of the dead flowers, but they also worked with me on a replacement, which they did not have to do at all! This is a solid company that really does care!

My husband received poor quality flowers for his birthday. Updated the Bouqs team and Bryan was an endearing representative. He was quick and precise, managed to even provide me with his personal insight. My husband’s new flowers will be arriving the 4th of January. Will update my review if the next batch arrives in better condition.

I spoke with Bryan J. about this order. They gladly sent a new one after it was refused and then I discovered I made the mistake and sent it to the wrong address. They were still able to send my order since it was a honest mistake which was amazing. I was prepared to have to send a whole new order out of pocket. This was unexpected and showed me how great of a company Bouqs is. I will always use this service for my flower needs.

Order was delayed due to weather conditions and the bouquet ordered for my mother was delivered wilted. Kelwin (customer service agent) was extremely helpful and able to suggest a replacement bouquet to be sent without any additional charges. Very happy with the service and resolution offered.

There were issues with the delivery timing and the flowers were damaged when they were delivered. The reason I will return in the future is the great customer service of Kelwin A's. Customer Saved. Thank you Kelwin for all of your help.

I received a bouquet as a gift but unfortunately due to shipping issues, they arrived damaged. I started a live chat with Russel A. and sent pictures. Talk about great customer service!! After reviewing the pictures, Russel immediately provided the option of a replacement or to credit the sender. I was not expecting that! The bouquets are beautiful so I picked out a replacement. Can’t wait to receive it! Thank you for your help Russel!! Would definitely recommend The Bouqs Co.!

Bouqs has excellent customer service. Over the holidays my regularly scheduled flowers were delayed in shipping. Upon contacting customer service, they gave me a complete refund on my order. They were friendly and efficient. Very impressive. I love the flowers they send and the ability to pick what I want. I would definitely recommend to friends. Thank you Bouqs!!!

I was unable to copy the name of the rep that I spoke to, but they were absolutely nothing but helpful. Reps like the one I chatted with are the reason I always buy flowers from you. You all have made buying flowers easier and care free.

I recently sent a bouquet and had accidentally mixed up the address numbers. I contacted Bouqs who then resent the flowers to my client...as "Accidents happen." THANK YOU for your kindness! BOUQS 4EVER! I could not be more grateful and will remain a loyal customer! THANK YOU!

Kevin on the website customer service chat was awesome and took care of everything. He verified my stepmom's birthday. Order was delivered to wrong house and got a new order out immediately to the correct address for her to receive at least by Christmas since her birthday has passed.

My plant order did not originally come in the mail in good condition. I reached out to the online chat for assistance. Kelwin was able to place a replacement order. It was very easy working with Kelwin and I appreciate their help.

Great company with great flowers! I made a mistake in my order and it got sorted right away with their wonderful customer service on chat! So excited for my friends to receive the lovely flowers. Everything was quick and easy, I highly recommend.

I ordered the colorful Picnic Grand flowers and received something completely different. I contacted Kelwin by chat and he handled the issue in a professional and friendly manner. Everything was taken care of right away. I understand that mistakes happen and was so happy that this was resolved very quickly. I will definitely use Bouqs.com again for my floral orders. Thank you for your help Kelwin.

I've been using their subscription for about a year now. I love that I can manage it online, and only once have I had an issue (I had to update CC info) and contacting customer service was quick and easy. The flowers are always gorgeous and good quality, and with proper care they last 2.5 weeks or more depending on the variety. ❤️

Hyacinth was very helpful with my issue and able to answer all of my questions and edit my order as requested. I appreciate that you are able to reach a real person via your chat option and that there is not a long wait for help.

Kelwin helped me pause a delivery that was going to occur that I could not do alone through the dashboard. He was very helpful. Being able to pause makes the subscription option more doable, so without his assistance I would be more prone to cancel.

This is the second time I’ve needed Bouqs to quickly intervene in an order, they do so graciously and effectively. I’ve always been happy with their customer service and product. They’re quick to replace any flowers that haven’t been to their standard as well.

I forgot to skip my monthly subscription and was not able to do so online. When I reached out to the chat Kelwin was happy to assist. He was efficient and helped cancel my order quickly. Great interaction and look forward to my next delivery!

I send flowers to friends and family constantly and every time, the recipients and I are extremely happy. Flowers always look amazing, and it's what you order.. with a small exception, once in a great while if there is difficulty getting a specific flower. I recommend this company to everyone because they all want to know where the bouquets came from.

Kelwyn was quick to respond and helpful to answer my questions! I was ordering a few bouquets for family and had a question about the cyber Monday discount. He was able to look into how to ensure it went through for my order.

I needed help applying a discount code to an order I had already placed and Kelwin A. helped me in a very fast, professional and friendly manner by retroactively crediting the amount back to my credit card. Keep up the great work!

Kelwin, the online chat was great. I wanted a holiday arrangement for first delivery instead of prepicked one. He was able to make changes and helped with next delivery. I had come very close to canceling subscription for friend's birthday gift and glad I didn’t!

After contacting customer service regarding where my order was located, I was provided an upgraded Bouq at no additional cost due to the floral provider not being able to fulfill the order. Hyacinth C. was thorough in making sure the information was accurate before processing the new order and answered all my questions very quickly.

I’ve been the receiver of several Bouqs and am now a giver. I made a mistake on my order and the customer service was super helpful and treated my needs with urgency and respect. I joined the subscription service and can’t wait to see what comes!

I called to cancel my subscription but was offered a discount and able to get flowers for Christmas. My agent was very helpful. I have loved the flowers and service I have received from Bouqs. Can't wait until my next order comes in.

Hyacinth was so helpful with this unfortunate problem. I sent flowers to my best friend for Thanksgiving and while FedEx lists delivered, her husband said no flowers. Hyacinth promptly provided a credit so that I can send her flowers again.

The chat agents at Bouqs are extremely helpful. I have had to make order edits on my subscription and they are always quick, responsive, friendly and knowledgeable. I really appreciate both the product and the service at this company! Gorgeous flowers, my recipients are always completely delighted, and I'm delighted with the service I receive.

Bryan helped me figure out why I wasn’t receiving email updates for the delivery. It was because I wasn’t signed up for the email updates. When Bryan sent me tracking info, I saw that the delivery would be late. He apologized and resolved the late delivery issue with a promo credit! I will continue to be a happy customer with Bouqs thanks to quick customer service!

My flowers did not come in the best condition and Kelwin helped arrange to make good on the experience. I appreciate the effort and understanding of the circumstances and standing by the quality of your products, if they do not come as expected.

Kelwin was amazingly helpful with canceling an order that had to be changed last minute. He was very thoughtful and understanding of my needs, and was able to help me very quickly and gave me a heads up on my next order. Excellent service!

My bouquet subscription didn't save the correct recipient information. The order was "complete" but not shipped and the system wouldn't let me edit it. :( The support rep cancelled original order before it was shipped and created new one with the correct address. They helped me with this important delivery before it was too late.

Kelwin was friendly, prompt and quick to answer questions and meet my needs. I never was notified of my monthly subscription being ordered for this month but I didn't need it. I forgot to log in earlier in the month to check. Kelwin quickly cancelled my order and issued a refund. Otherwise I would have completely cancelled my subscription out of frustration. Thank you!

Kelwin was amazing and is my hero! He was very responsive and helped me with a last minute address change and add-on due to long distance relationship struggles haha. I am going to continue ordering from Bouqs for occasions to come. Recommend to anyone!

I contacted TBC via chat to make a change to a bouquet that I ordered. Kelwin A assisted in cancelling my existing order, issuing a store credit, and placing the order for the updated bouquet. The process was quick and easy with their assistance. KUDOS!

I was happy to find that an actual person and not a bot answered my chat in the help contact us form. Kelwin was very helpful and answered all my questions and concerns. My recipient has not yet received her flowers so I cannot speak to the actual product at this point, but I am very happy with the service.

The associate I chatted with today was very informative and helped me with the exact issue I needed help with. He was nice and professional and gave me all the options available to me. I will reach out for help again if I need it!

Using the website, I was unable to click Sumbit to process a new subscription. Kelwin was helpful in Chat and ended up processing it for me. He eased a potentially frustrating situation and turned it into a positive experience. While I'd actually have preferred being able to call and talk with someone, which would have made for a faster transaction, this was a fine next-best solution.

I received a surprise bouquet last night but didn’t receive it until this morning. Unfortunately, the beautiful bouquet was frozen! It’s freezing here in Illinois! Kelwin was so kind and immediately offered to replace the bouquet at no charge. I’m thankful for the beautiful, thoughtful gift as well as the Bouqs customer service.

Kelwin was great at providing me options. I was still bummed about the incorrect Bouqs being sent. Kelwin had it fixed but it will still be late for the holiday. However the most helpful bouqs employee I’ve spoken with and pleased with how quickly able to offer me options. Great job Kelwin, 5 stars. Bouqs company, 3 stars due to how many issues I’ve had with you.

Russel was very helpful helping me manage to get a Thanksgiving bouquet to my family in time for Thanksgiving despite me not unsnoozing my subscription in time. He quickly provided the link of my choices in order to get it there in time and gave me a terrific discount too! He unsnoozed me in time to have flowers sent in time for Christmas. My daughter loves the flowers and the great quality. We have florists in the family so are pretty discerning about our flowers. I think Russell needs an acknowledgment - extra lunch time - leave early or a gift card! He went above and beyond for me!

Bryan was so wonderful and kind. He took care of my mistake super fast and very professionally. He did not make a big deal but just took care of what was needed. I explained that I would in the future use Bouqs for flower delivery.

My order was going to the wrong address and Marvin fixed the issue in no time, got it to the right address and refunded my order. Marvin helped sort it out with no issues, great service! Will be using The Bouqs from now on!

There is no better customer service team than the folks at Bouqs! I had a small issue with an order and Russel went above and beyond to make sure I was happy. They really are a wonderful company that strives to make their customers happy! The Bouqs are always beautiful and worth every Penny!

This order required assistance from a customer service representative. I was most pleased with the outcome, the result of Russel's efforts. Communication with Russel was easy and therefore the issue was resolved quite quickly. I would not hesitate in the future to place another order with Bouqs.

Flowers were not well, I sent in pictures and Marvin assured me he would take care of the issue. He apologized for the condition of the flowers and sent a new arrangement at no cost to me. I am a subscriber and look forward to seeing my new flowers.

Thank you Kelwin A for helping make sure my recipient gets her flowers! I had a challenge with my order being delivered while my recipient was away. Kelwin made sure that my flowers could be resent so that my boss received them!

I never received a confirmation email when I placed my order, because I entered my email incorrectly. I contacted costumer services and Kelwin assisted me with this. He provided great help, very understanding and even went above and beyond in changing my email to receive further emails and access my account.

The month got away from me and I forgot to change the delivery date for my flowers. Kelwin quickly changed the order date because my account showed it was too late. Thankfully, my flowers won't sit on my porch and die for a week. Great customer service and I'm a very happy customer!!

I had a delivery issue with some flowers I ordered and after a second delay notice I contacted customer service for help. Upon checking the details, the agent (Carmela) helped me realize I had made an error in the shipping address. As it had been more than 5 days since the flowers shipped, the agent offered to re-send the order with new flowers to the recipient. This was not what I expected when I contacted them and I am more than pleased with the support I received. Once I realized the error was mine I had no expectations of help. This level of customer service is beyond what 99,99% of companies provide. The flowers were beautiful and truly brightened the day for my recipient. Thank you!

The Customer Service representative, Kent, was attentive to my issue regarding an orchid I received as a gift. Kent promptly took steps to resolve the problem: a replacement orchid has been ordered and will arrive in a few days. I appreciate Bouqs Customer Service support and look forward to using Bouqs in the future.

Hello - I reached out to customer service via chat and spoke with Elijah today. I let him know there'd been an unexpected death in my family and asked if my subscription bouquet could be re-routed to the grieving husband. He let me know it was too late to re-route, but GENEROUSLY processed a "Replacement" that I was then able to send to them. This was SO kind and thoughtful and I had previously been considering suspending my subscription but will be seriously re-considering that after this pure act of kindness. Thank you Bouqs!

This past summer I had won a contest with the oui product and had bouquet of flowers sent to myself. When I received them I was delighted with them. They were beautiful roses. White and cream with pink edges and just absolutely gorgeous. I did everything as was supposed to and set them all up Only to find the next morning that all of them had drooped. It is if they stood there were dropping their heads in sadness. And I didn’t know why. I was heartbroken. It took me a little while but I did decide to contact BOUQS And relate what happened to them just so they could make sure it didn’t happen to someone else. I spoke to Marvin S. He was a very sweet and very personable and very kind. He understood what I was trying to say and how I felt. He resolved the issue very comfortably and completely. I walked away very happy and satisfied also knowing that they will check into this and find out why it happened and make sure it never happens again.

Had the best help with changing the name on the order! Fast and easy help. Made my mistake. Very easy to fix! Super friendly and fast response. Took no more than 5 minutes to fix the issue at hand. Would recommend everyone to use them as a flower delivery service!

Amazing experience with my first agent and second (I got disconnected the first time). I had sent my best friend flowers for her help with my wedding, set to arrive on the 12. Sadly her grandfather died yesterday so she is going to California for several weeks starting today so she wouldn’t enjoy the flowers at all. I tried to get the flowers rerouted but understand that’s not possible always! The folks at Bouqs placed a new order free of charge to her CA address so she can enjoy them while she is grieving. It was so kind and I so appreciate Bouqs going above and beyond. Truly. Great customer service and great people. I love your flowers too!!!

The honey bunch I received on MY BIRTHDAY (today) was NO Sunflower which is very sad. Sunflower is my favorite, that's the main reason for choosing honey bunch. After reached out to the online chat, Elijah quickly placed an order (replacement) for me. I appreciate the quick response and help. Thank you!

My bouquet (a gift sent to my brother) was delayed almost 24 hours. The support rep on chat was super helpful and accommodating. I only use Bouqs for flower delivery and this was the first time I've ever had an issue with an order. Overall I was very pleased with the support experience. Really hoping the flowers don't show up dead though!

So this afternoon my monthly Bouqs subscription/floral arrangement arrived. My fiancée committed to giving me fresh flowers at least once a month, and after using several florists, we decided that Bouqs was by far, the best florist out there in terms of the quality of product, sustainable, responsibly-sourced flowers, and ease of being in the monthly subscription program. So this afternoon I open up my floral arrangement to find two dozen white roses - they're beautiful! Except I kept finding all of these leaves with holes in them. Holes like perhaps a caterpillar or something had been munching on the leaves. And I started counting how many leaves were like that, and lost count after seven, but there were a few more after that.

I just received my first subscription bouq, and while FedEx treated it very poorly, it still arrived in really good condition, with only a few of the roses needing several petals removed. This is a testament to the heartiness of the flowers and the protectiveness of the packaging. When I informed their customer service of the shipper's poor handling, they offered me 20% off my next month’s order, even after telling them that I was very happy with my flowers. Excellent customer service and excellent product. I would definitely recommend them!

I had the wrong order delivered to me so I went on the chat and the matter was quickly resolved by me uploading pictures of what I received as opposed to what I ordered. Very pleased with the ease in which it was solved!

Very helpful and expedited customer service rep, Carmela T. helped me change my order date when I found out my recipient would not be home on the order date. It was so simple but I did request the change pretty soon after placing the order. I cannot wait for my friend to receive her beautiful flowers!

I didn't receive notification that the subscription order was cancelled when the expiration date on my debit card was updated. Kelwin submitted a special order that will arrive close to the recipient's birthday. I'm very satisfied with his help. I'm unsatisfied with the effort made to notify me of the form of payment issue.

Kelwin is a great rep for your company. I found out the intended recipient of the delivery was going to be out of town on the original delivery date, and Kelwin explained the difficulty in changing that date -- and yet he came up with a fantastic resolution of the issue that saved the day. Because of the help and understanding Kelwin displayed today, I look forward to remaining a loyal Bouqs customer.

Elijah was very helpful and prompt in helping me reinstate an order I skipped and getting to where I needed to send it. He was polite and it was a seamless customer service experience. Highly recommend!

Kelwin helped me fix an order I had accidently placed to the wrong address for my wife’s birthday. He offered to have replacement flowers sent to the right address at no charge and explained all the options clearly. The whole process was painless and he was great. Excellent customer service!

Not only are the prices reasonable and the bouquets beautiful, their customer service is so easy and friendly. I had an issue that was resolved through their chat and I am really satisfied with the outcome. Really love this company.

I had to make some changes to my subscription order and Kelwin helped me with everything I needed. They helped me change the recipient, the arrival date, and the bouquet, and they were friendly and efficient, which made the process so much more enjoyable. Thank you so much, Kelwin!

I have a subscription and after I placed an order I updated my default shipping address. That changed the address for my upcoming order and I didn't realize it. Only when I got the email that the order shipped did I see the error. Bryan J. was super helpful. It was too late to change the shipping address, so he found me a bouq that could be delivered close to my friend's birthday. Thank you so much!

My delivery showed delivered by FedEx, but the image of the house was not correct. I also contacted my recipient and she had not located the delivery box. I contacted customer service via chat and they were very helpful. They found the order, but said it was delivered to the correct address despite the wrong fedex photo and my recipient not locating the package. They sent a replacement bouq as a convenience and said they would look into the incorrect fedex photo. About an hour later, my recipient located her package and I reached out to customer service again to let them know the package had been located. They asked about the condition of the flowers, and upon confirmation that they were in good condition, cancelled the complimentary replacement bouq. They were both helpful and patient.

The customer service rep was really helpful when I did not have my order number. They were very apologetic that my friend did not receive her flowers and provided me with options on how to proceed. Very friendly! I thought I may have had to reach out to FedEx to get additional assistance, but I did not end up needing to.

Russel was very helpful with my issues today. I have been having trouble with my subscription as we are moving and closing escrow and our dates got pushed. I needed to manage my flower's shipping but had past the confirmation windows and was very frustrated. He offered some preliminary solutions but after still be unhappy was able to really wow me with a solution. His dedication to customer experience left me feeling really good about my subscription status.

I recently purchased the Deluxe Copacabana arrangement for my mother’s birthday, and while it was gorgeous, it arrived with the largest orchid broken. I contacted Bouq’s via chat, and Carmela T was very helpful and kind, and was able to give me a $10 refund for the broken stem. I genuinely appreciated her help and professionalism! I love your floral selection and will certainly be ordering from you again in the future!

We have been loyal customers since Bouqs was a company. I don't love that the flowers are delivered w/o water in a hot FedEx truck in warmer months but they do arrive quickly. Usually they are so fresh. They perk up again after being put in water. There have been times when the flowers died too soon and Bouqs credited us. Not their fault - it has to do w/ suppliers. But the customer service is beyond. They stand by their products and they always try to make it right. We even have a membership so we can get flowers monthly. They can be a bit pricey but it's the cost for convenience and quality.

Russel A was very helpful. I just wanted to review or give feedback that my bouquet wasn't what I expected (all my previous Bouqs have been great). They were very understanding about why I was disappointed. I was surprised they gave a 50% off on my next subscription order.

I contacted customer service because I sent a bouq as a gift, and the recipient wasn't home to receive it, but the delivery driver wouldn't leave the flowers, so the delivery kept getting delayed. Customer service let me know that the package didn't require a signature, but it was up to the driver to leave the package or not, so they couldn't resolve that aspect. Instead, they offered to send a replacement that would arrive fresh, and offered me helpful tips for how to avoid this happening again. It's the first time I've had any issues with a delivery after more than a year of being a subscriber and a customer for more than two years! Friendly and courteous customer service -- I'm happy with how it was resolved.

My subscription order was not delivered as my email stated. Kelwin was able to assist me and resolve my issue very quickly by sending a replacement order. I appreciate the kindness and quick resolve. Good customer service is always appreciated.

When I placed the order, the promotion did not apply. I reached out and connected with Kelwin in the chat room. He was able to cancel the old order and submit a new order thus ensuring I am receiving what I wanted. He was very helpful.

Kelwin was understanding of my situation and helpful in getting me a replacement order! I very much thank you for taking the time and energy to help me fix my account and order. Would recommend Bouqs customer service in the future. A+ thank you!

I was unable to edit the gift card on my subscription delivery. Customer service was able to help me and was very helpful. I should be notified of the subscription and able to update prior to the order going out.

The customer service team member, Russel A., went above and beyond to help me today to correct my order. I truly appreciated it! I have been a loyal customer of Bouqs.com, and I will continue to be one because of its outstanding customer service and customer happiness. Thank you!

I made a mistake when choosing a date for sending some sympathy flowers to a friend. Kelwin was so quick and helpful by re-placing my order and helping me get some beautiful flowers to my friend that just lost her grandmother.

The whole ordering experiment with Bouqs was simple and efficient. I realized a few days later that I had missed the apartment number for the recipient and contacted customer service for help. The rep was helpful and even offered to send another bouquet. Very thankful they were able to correct my blunder.

There wasn’t an option to edit my card but the person on the chat had a solid solution that was handled very quickly. They canceled my previous order, and reordered it with the change I wanted to make. This was great. I didn’t have to cancel it myself and then reorder it.

Had an issue rescheduling a delivery of my subscription but was able to get it all straightened out in a few minutes of online chat. They've been very responsive in the past whenever there's been an issue. I would highly recommend using them.