
The Bouqs Company Reviews
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About The Bouqs Company
The Bouqs Co. is an online flower delivery company that sells arrangements throughout the United States. By partnering with local growers, The Bouqs provides customers with a shopping experience based on sustainability and service.
Visit bouqs.com- Flexible
- Attractive arrangements
- Affordable
- Subscription options
- Single purchases can be pricey
- Expensive delivery
The Bouqs Company Reviews
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Reviewed Dec. 18, 2023
This arrived very fresh and well-packaged. The directions were easy to follow to make a lovely bouquet. It has lasted 5 days and looks as fresh as when they arrived. I can’t wait for my next monthly delivery. The price is very reasonable for the quality and quantity of stems.
Hi Laurel,
Thank you for your glowing review! We can't wait to brighten your doorstep again next month.
Warmly,Faye@TheBouqsCo.
Reviewed Dec. 14, 2023
The floral arrangements at Bouqs are absolutely beautiful. I love that they send most of the flowers as buds so that when they arrive they are not wilted and you get to enjoy the beauty of the bloom. Also, they send exactly what they advertise, which unfortunately is not the case with a lot of online florist. You definitely get your money's worth.
Hi Gale,
We are deeply touched by your kind words! Thank you for choosing us, and may our flowers continue to brighten your days.
Best regards,Faye@TheBouqsCo.
Reviewed Dec. 11, 2023
My mom was so pleased with her flower delivery! She said the roses smelled amazing, way better than the grocery store haha! I loved the delivery notifications and appreciated the photo once it was delivered. Being in a different state it gave me peace of mind but also I knew where at the house it was dropped off. Living states away from my mom is hard, but I’m grateful Bouqs made it easy to show her how much we adore her!
Hi Tal,
We're so thrilled to hear your mom loved her flowers! It's moments like this that make our work so rewarding. We hope to continue to help you spread love across the miles!
Warm regards,Faye@TheBouqsCo.
Reviewed Dec. 10, 2023
Updated on 12/12/2023: My friend received very poor quality flowers from The Bouqs Company. I wrote about it yesterday. I was assured the problem would be resolved - she would get a new bouquet. My email said it was delivered. She did NOT get them. Brownsville, NC is NOT Brownsville, TN. Another disappointment.
Original Review: I ordered a bouquet for a friend. I have had great experiences in the past, but my friend told me 10 of 20 or so roses were brown and mushy. I got online with The Bouqs and expected quick service with the chat window. It took 30 minutes to get the order resent, which is ridiculously long. I am awaiting the next delivery to see if the bouquet is beautiful, just ok, or brown and mushy. When you have the order number on hand, 30 minutes is not acceptable.
Hello Lori,
We're so sorry to hear about this disappointing experience. This is not the level of service we aim to provide, and we've replied to your email with a possible resolution. We're hopeful we can turn this around and deliver the beautiful flowers your friend deserves.
Kind regards,Faye@TheBouqsCo.
Reviewed Dec. 8, 2023
I want to thank this amazing company for always creating such a gorgeous arrangement of flowers. They are one of a kind and very unique flower arrangements that I can’t find anywhere else. They are the best. I recommend this company to everyone I know because the floral arrangements are the best I have experienced yet. I hope they stay around forever!
Hello Rohana!
Thank you so much for your thoughtful review! We are always working to provide a 5-star experience with our gorgeous and eco-friendly flowers, and it is feedback like yours that lets us know that we are on the right track. We appreciate your recommendations and thanks for helping us put smiles on more faces!
Warmly,Ram@TheBouqsCo.
Reviewed Dec. 5, 2023
The Bouqs' delivery is accurate and exactly on the time I scheduled. Their delivery packaging and handling is impeccable; no flowers damaged or smashed. Their website is easy to manage and holds a great many of a changing variety of floral loveliness that delights every one of our recipients (5, so far and one of those has gotten a few beautiful arrangements prior to her current live plant delivery). My daughter received her first Bouqs, attached, this year and just adored them!
Hi Ann!
Wow, "unbelievably gorgeous" is music to our ears! We put our hearts into each delivery, and hearing your feedback makes it all worthwhile.
Best,Faye@TheBouqsCo.
Reviewed Dec. 5, 2023
My first time ordering based on a friend’s recommendation. They did not disappoint. I was able to get next day delivery at a reasonable price. The flowers were fresh, vibrant and beautifully presented. As soon as they were delivered I received an email confirmation. They were so much better than typical online flower delivery companies. They were different and unique- loved the beautiful box and the vase. The prices are also very reasonable and they make a great gift. I will definitely use them again for my floral needs.
Hi Annalisa,
It's absolutely incredible to hear your kind words and how much you loved the flowers! Thanks for choosing us, and we can't wait to bloom your day again soon!
Best regards,Faye@TheBouqsCo.
Reviewed Dec. 4, 2023
The order came packed perfectly and was very easy to set up. I was sad that the vase was sold out and couldn't be substituted, but they smelled amazing for days. Be sure to follow the care instructions and they will last very long. Web page was easy to navigate and the process went smoothly.
Hi Katelyn,
Aw, thanks so much for the lovely review! We're so glad you loved the flowers and your experience with us.
Warmly,Faye@TheBouqsCo.
Reviewed Dec. 2, 2023
The tulips I sent my Mom for her birthday were a favorite gift. I even sent myself some flowers afterward because I love the flowers so much. Beautiful, fresh flowers. Reliable delivery. Packed well and always a go to for gift giving. I really like that you get to know where the flowers are coming from and get to read about the farmer.
Hi Kelly!
We're so thrilled the flowers brightened your mom's birthday (and your own!). Thanks for choosing us and supporting sustainable farms.
Best,Faye@TheBouqsCo.
Reviewed Nov. 14, 2023
I send flowers every other month to my sweet Momma in Boston. She LOVES receiving them! My Sister always sends a picture and they NEVER disappoint. I feel like I make here smile from Cali where I live. I recently visited Boston and was delighted by the fall harvest bouquet!
Hi Lynn!
Thank you for choosing us to help spread smiles! We look forward to helping you with your next floral needs.
Best regards,Faye@TheBouqsCo.
Reviewed Nov. 12, 2023
The flowers were delivered on the date, They said they would be here. They are exactly what I pictured when ordering. But they are more beautiful in person than in the pictures on the website. I was going to order just the specific flowers and then delete my subscription after receiving them but I love them so much that I will keep my subscription. It just brings so much joy into my life.
Hi Melisa!
We're thrilled to hear that our flowers exceeded your expectations and brought so much joy into your life. We're so grateful for your trust in us and can't wait to continue brightening your days with our blooms.
Warm regards,Faye@TheBouqsCo.
Reviewed Nov. 4, 2023
I ordered the Hocus Pocus bouquet for myself because I love Halloween. These flowers did not disappoint!! They are gorgeous and last longer than any other competitors out there! I love Bouqs!! I’ve sent Bouqs flowers to my granddaughter for her birthday and to my three daughter in laws. They were beautiful and they loved them!
Hi Becky!
We're committed to providing the freshest, most beautiful flowers, and we're glad to hear that our blooms have brightened your day. Thanks for spreading the word about us!
Warmly,Faye@TheBouqsCo.
Reviewed Oct. 25, 2023
I have received and sent flowers from BOUQS for several years. They are my go-to! I know whoever I send these flowers to will enjoy them for a long time. BOUQS flowers outlast any other flowers from all the other flower companies I have used in the past. Not only are the flowers fresh, but the combinations of flower types and colors are more unique than the more common flowers out there. Bouqs will NOT disappoint and need to be added to YOUR go-to list "florist"!
Hi Dagmar!
Thank you so much for your kind words! We're so glad to hear that you love our flowers and that they last longer than any others. We appreciate your business and your recommendation!
Best,Faye@TheBouqsCo.
Reviewed Oct. 24, 2023
Bouqs team is great in having a great customer support chat system. The support agents are always friendly, helpful and efficient in addressing any needs. They always focus on making me a happy long-term customer by finding solutions for getting thru short-term issues. Greatly appreciate all the work they do!
Hello Amy!
Thank you so much for your thoughtful review! It is fulfilling to hear that you are happy with our customer support chat system and our support agents. We are always striving to make our customers happy, and it's so heartwarming to know that our efforts are appreciated.
We appreciate your feedback and we will continue to work hard to meet your expectations.
Thank you again for being a loyal customer!
Best regards,Ram@TheBouqsCo.
Reviewed Oct. 24, 2023
Great flowers but very limited availability. Disappointed in availability of choices given that on the website Bouqs works with local florists on the big island of Hawaii. My only choices for ordering were succulents, tulips and roses. Anything else that I chose wasn't available to me. But the flowers, roses, were absolutely great!
Hi Ariel!
Thank you for sharing your feedback. We are glad to hear that you loved the roses, but we understand your disappointment in the limited availability of other choices.
While we always strive to provide a lot of available selections, apparently, there are some restrictions on what types of flowers can be imported and delivered to Hawaii. We are working on finding ways to expand our selection of flowers for delivery to the area, and we appreciate your patience and understanding.
Thank you again for your feedback. We hope to exceed your expectations in the future!
Warm regards,Ram@TheBouqsCo.
Reviewed Oct. 21, 2023
The quality and selection upon arrival are always on point. The flowers are so beautiful and colorful. I would not go anywhere else to purchase my flowers! I usually buy them for my daughter or a family member and have never had any delivery issues. And you can always choose to add a vase or not. The customer service people are very friendly and accommodating.
Hi Lisa!
Thank you so much for sharing your lovely experience with us! We appreciate your business and look forward to serving you again soon.
Best regards,Faye@TheBouqsCo.
Reviewed Oct. 16, 2023
I’m very, very satisfied with the service I received. Yousef T. Is certainly a asset to your company. I somehow disconnected myself from the chat and wasn’t sure how to get back to the same person. Because I wasn’t continuing on the chat at some point Yousef had to end the chat, but he gave me options of how to get help and even followed up to make sure that I was ok. Great customer service.
Hello Janet!
We are proud of our customer service team and their dedication to providing our customers with the best possible experience. Yousef is a valuable asset to our team, and we are grateful for his commitment to helping our customers.
Thank you so much for your kind review! We hope to have the opportunity to serve you again soon.
Best regards,Ram@TheBouqsCo.
Reviewed Oct. 15, 2023
I have been thrilled with my yearly subscription that I gave my grandmother for her birthday. It has brought her so much joy. Every bouquet has been beautiful! The bouquets were so full she usually made two arrangements and cared for them to last almost month. Thank you Bouqs for the best birthday present I have ever given.
Hi Paige!
Thank you so much for your kind review of our yearly subscription service! We take pride in creating beautiful and long-lasting bouquets, and we are thrilled to hear that they have brought your grandmother so much joy for so long. We also appreciate you sharing that she has been able to make two arrangements from each bouquet. This is a great way to get even more enjoyment out of the flowers!
We are grateful for your continued support and we hope that your grandmother will continue to enjoy her flowers for many years to come.
Warmly,Ram@TheBouqsCo.
Reviewed Oct. 14, 2023
My last order and I'm a regular customer of this outstanding company, was delivered without a VASE. I always make sure a VASE is sent with all of my orders because I never know if the recipient has a proper VASE. As with the case of the BIRTHDAY FLOWERS sent to our late Pastors' mother. I spoke with her the next day and she said the flowers arrived and were beautiful and many of the larger flowers were wrapped in netting. (A sign of a true Professional florist). However, I happened to ask about the VASE and she said there wasn't one. She solved that dilemma by putting the flowers in a large canning jar. I then mentioned to Bouqs that the flower order did not have the vase and instead of giving me a credit they gave me an $18 refund. I don't know of any other florist that would do that. Five stars for this customer service agent. (Janilla R. The Bouqs). My Personal Thanks. B ** - Belleview, FL.
Hi William!
Thank you for your kind words and for being a loyal customer. We’re sorry to hear about the missing vase in your last order, but we’re glad that our customer service agent, Janilla R., was able to assist you promptly and to your satisfaction. We appreciate your understanding and look forward to serving you again soon.
Best,Faye@TheBouqsCo.
Reviewed Oct. 14, 2023
My neighbor, who is legally blind, received flowers with Bouqs general message, but there was no indication as to who sent her the beautiful roses; she could not follow up to find out her benefactor due to her lack of sight. I initiated a chat w/ Bouqs to see if there was a way to find out to whom she could send thanks. The gentleman who answered took time to look up the information, and she was relieved to find out the name of the person who had gifted her so that she would not be perceived as an ungrateful recipient. I, too, have received lovely gifts through Bouqs through a monthly subscription from my daughter-in-law. Every month, I've received a beautiful bouquet, each one different, as a token of her love. I would recommend Bouqs to anyone wanting to send a quality gift.
Hi Bette,
Thank you for sharing your wonderful experience with our chat help line. We are happy to help you and your neighbor find out who sent the lovely roses. We appreciate your kind words and your recommendation. We hope to delight you with more beautiful bouquets in the future.
Best,Faye@TheBouqsCo.
Reviewed Oct. 13, 2023
I received a call from the Bouq recipient and was informed they would not be home for delivery (and would be gone for 8 days). I immediately sent a text to the customer chat and informed them of my situation. Daryl M very quickly took care of the problem. He was fantastic! Not only are your flowers beautiful but your customer service is fabulous! Thanks!!!
Hello Susan!
Thank you so much for your kind review of Daryl M. and our customer service team! Our goal is not only to provide beautiful, sustainable sources of Bouqs but also excellent customer service. We understand that things happen, and we are glad that Daryl was able to take care of your situation so quickly and efficiently. Thank you for choosing us!
Best regards,Ram@TheBouqsco.
Reviewed Oct. 11, 2023
I had a bouquet of flowers delivered to my neighbor’s house for me, but there was no card included with a message or any indication of who it was from. I got onto the Bouqs online chat at 6 pm and spoke with Erica M. She was so kind and helpful and gave me the message and sender. She also offered her condolences to me as well. I am so grateful for her and for this very fast and effective chat feature! I love the accessibility. There was no waiting for help. You guys have got this figured out! Thank you.
Hi Jennifer!
Thank you so much for your kind words about Erica and our online chat feature. We're so glad that we were able to help you get the message and sender information for your flower bouquet.
We understand that it can be frustrating to receive a gift without knowing who it's from, especially if it's a sensitive time in your life. As we ensure a positive experience, we are grateful that Erica was able to provide you with the information you needed quickly and efficiently.
We're committed to providing our customers with fast and effective support, and we're glad that we were able to live up to that expectation in this case. Thank you again for your feedback
Best,Ram@TheBouqsCo.
Reviewed Oct. 11, 2023
I needed help with an order after I made a mistake on delivery date. The customer service was outstanding. Very fast, kind, and they helped me find a bouquet that could be delivered on time for a funeral. I'm so grateful for all the help I received and their bouquets are absolutely my favorite! This is the fourth time I've ordered from them and each bouquet has been stunning! Thank you!
Hi Allix!
Thank you so much for your kind review!
We know that how we make you feel is just as important as the products we sell, so we're always striving to provide the best possible customer service. We appreciate your feedback and are glad to hear that we were able to help you.
We are grateful for your continued support of our business and we hope to continue to exceed your expectations in the future.
Best regards,Ram@TheBouqsCo.
Reviewed Oct. 10, 2023
I contacted Bouqs via chat to inquire about a credit code that I had lost. Kent was a consummate professional and located my code quickly and efficiently. He also offered to provide any additional help I needed. He is an asset to your organization. One of the best customer service experiences I’ve had with any brand. Well done.
Hi Mark!
We're so happy to hear that Kent was able to assist you swiftly and effectively! Your positive experience is exactly what we strive for. Thanks for sharing this with us, and remember, we’re always here if you need anything else.
Cheers,Faye@TheBouqsCo.
Reviewed Oct. 9, 2023
Kent was very helpful in trying to track down an order that was not delivered. Looks like the issue was on the delivery carrier's end, but Kent sent me a replacement order. It was great not having to fight the carrier to get closure on the delivery. Plus, by the time it would have been delivered, the flowers would have been dead. I'll continue to order from Bouqs. They stand behind their products!
Hi Lisa!
Thanks a lot for sharing your experience with us. We're thrilled to hear that Kent was able to sort out the delivery issue for you. It brings us great pleasure to know that you appreciate our dedication to customer satisfaction and we can't wait to serve you again soon.
Warmly,Faye@TheBouqsCo.
Reviewed Oct. 9, 2023
I ordered flowers to be delivered on my mother's birthday, a Friday. Tracking indicated they would arrive by 8 pm that day. After 8pm, FedEx tracking updated and indicated there would be a delay and the flowers would not be delivered until Monday. I emailed Bouqs to express my disappointment and they responded immediately going beyond the shipping refund I requested and offering me a full refund on the order. I really appreciate the excellent customer service. I have ordered from Bouqs in the past with no problems and will order from them again.
Hi Linda!
Thank you so much for appreciating our customer service! We look forward to serving you again soon and making your next experience even more wonderful.
Warmly,Faye@TheBouqsCo.
Reviewed Oct. 9, 2023
I'm very pleased with the plant I ordered my neighbor. Your selection is so unique! Prices are decent and you deliver right on time! I had a wonderful experience shopping your website! Awesome job! I'm looking firsts to shopping your website again mostly due to your selection. I know my Mom would love to get something "different"!
Hi Kala!
Thank you so much for sharing your delightful experience with us! We're so happy to hear that our unique selection and timely delivery made for a wonderful shopping experience. We can't wait to have you back on our website again soon.
Best,Faye@TheBouqsCo.
Reviewed Oct. 3, 2023
This company provided me excellent customer service. When there was a problem with my order they swiftly remedied the situation by crediting my account for a new bouquet to be sent to my mother in hospital. Very pleased with that outcome. I hope to do more business with Bouqs in the future!
Hi Shannon!
We're thrilled to hear that you had a great experience with us! We always strive to provide exceptional customer service and are delighted that we could remedy the situation with your order. We hope to continue providing you with beautiful bouquets for any occasion in the future!
Warmly,Faye@TheBouqsCo.
Reviewed Oct. 2, 2023
Mark was really dedicated to helping me. His customer support really saved the transaction, because I was having difficulties in sending the right arrangement at the time I needed. I was almost going to give up when he helped out and saved the day. He took the time to get the information I needed, which a lot of agents aren't willing to do. It made a difference!
Hi Stephani!
We're thrilled to hear that Mark provided you with such great customer service! We're always here to help, and we're glad he was able to save the day for you.
Best regards,Faye@TheBouqsCo.
Reviewed Oct. 1, 2023
I just love that your bouquets are different and farm fresh! Wonderful pops of colour. Thank you. The flowers were delivered fresh and timely also. Both bunches I ordered were just so creative and lovely! I would definitely give this shopping experience a 10 out of 10. I also love the variety of options to pick from.
Hi Suanne!
Wow, we're so happy to hear that you loved our farm-fresh bouquets! Thank you for choosing us and for taking the time to share your kind words. We can't wait to serve you again soon and provide you with more beautiful blooms to brighten up your day!
With kindness,Faye@TheBouqsCo.
Reviewed Sept. 29, 2023
I received my subscription flowers (receive flowers once a month), they are always gorgeous. I received my last subscription in September. One week after reciveing them, the roses were dead and the sunflowers had not opened at all. In fact they never did open. So I wrote a little review or contacted The Bouqs directly. But they were great. They reached out to me. We resolved the problem that night. I'm very satisfied with the service they have given me. Thank You Bryan and Ryle for all your help.
Hi Pamela,
Thank you for your kind words!
We are so glad to hear that you are happy with your subscription flowers and our customer service. We will certainly commend Bryan and Ryle for their prompt service. We are committed to providing the best possible experience for our customers, and we appreciate your feedback and support.
Warm regards,Ram@TheBouqsCo.
Reviewed Sept. 28, 2023
You guys are really great when something goes wrong, which I truly appreciate. Your customer service is one of the best and Nicole was quick and very helpful yesterday. Thank you for taking care of us, your loyal customers. I appreciate a company that is responsive when things go Wrong, as well as when things go Right. My Monthly BOUQS are a Gift I give Myself. #SelfCare
Hello Alison!
Thank you so much for your kind words!
We appreciate you for being a loyal customer. We are always here whenever things don't always go according to plan, and we are grateful for your understanding and patience as we take action to rectify any issues.
We are committed to providing our customers with the best possible experience, and we are thrilled to hear that Nicole was able to quickly and helpfully resolve your issue.
Thanks for choosing us and we look forward to exceeding your expectations in the future!
Best,Ram@TheBouqsCo.
Reviewed Sept. 28, 2023
Bryan was excellent and went out of his way to provide me with a complimentary Bouq when I mistakenly ordered one to the wrong address. Bryan made my week and I will surely be reusing the service. The flowers arrived beautifully and my aunt loved them. My experience with The Bouqs Co. was nothing short of exceptional. Thank you!
Hi Thomas!
We are so happy to hear that Bryan was able to go above and beyond to help you and that your aunt loved the flowers.
We are committed to providing our customers with the best possible experience, and we are grateful for your feedback. We will share your review with Bryan and the rest of the team, as it is always inspiring to hear how we are making a positive difference in our customers' lives.
Thank you for choosing us for your floral needs. We look forward to serving you again soon.
Warmly,Ram@TheBouqsCo.
Reviewed Sept. 22, 2023
After a failed delivery of an initial order, I reached out to Bouqs customer service to see if there was any way to work through them to have Fed Ex try to make the delivery attempt again. The issue was a problem with Fed Ex not accepting the physical address for the delivery in the system, so I was forced to use the mailing address (goes to a mailbox in the neighborhood). This had worked for the previous delivery in May 2023 for Mother's Day, but this time the Fed Ex delivery person was unable to make the delivery happen.
When I reached out to Bouqs customer service, Albert immediately investigated, confirmed the last delivery had gone successful and offered to replace the delivery or do an order credit. We opted to do a replaced delivery, even though it would arrive in four days, and he took care of the address and forced the system to take the physical address location this time. All to say, I would definitely recommend Bouqs to friends based on the quality of the flowers and quality of customers service to make the problem right. I hope they can sort out the address situation for the future deliveries! Thanks again.
Hi Zachary,
Thank you for sharing your experience with us.
We are always striving to provide a delightful experience for our customers and we are saddened to hear about your failed delivery. We are pleased to see that our customer service team was able to promptly assist with this matter. Thanks for your patience while we work on this, and we look forward to exceeding your expectations in the future!
Sincerely,Ram@TheBouqCo.
Reviewed Sept. 21, 2023
For some reason my order was never processed despite getting an email saying it was being prepared for shipping. Albert P was amazing and quick at rectifying the issue, although the birthday has already happened and the flowers did not arrive as they should have. Thankfully Albert P was there to save the day and get a new bouquet expedited. He was very kind and respectful and most importantly, he resolved my issue with minimum of fuss. Thanks again Albert
Hi Esteban!
Thank you for sharing your experience with us. We’re sorry to hear about the delay with your order, but we’re glad to know that Albert P was able to step in and help! We’ll make sure to pass on your kind words to him. We appreciate your understanding and patience, and we’re here to make your future experiences even better.
Best regards,Faye@TheBouqsCo.
Reviewed Sept. 20, 2023
I must admit that I wasn't satisfied with my order for my anniversary. However, I want to highlight the exceptional customer service I received, especially from Ryle. Ryle went above and beyond to address my concerns and ensure that my issues were resolved promptly and satisfactorily. Their professionalism, attentiveness, and willingness to assist truly impressed me. It's because of Ryle's outstanding customer service that I have decided to keep my subscription with your company. Knowing that I can rely on such dedicated individuals to assist with any future concerns gives me confidence in continuing my association with your brand. Thank you for valuing your customers and for having a team member like Ryle who embodies exceptional customer service. I look forward to better experiences in the future. Sincerely, Kendra B.
Hi Kendra!
Thank you for taking the time to share your feedback. We appreciate your honesty, and we're glad to hear that Ryle was able to resolve your concerns promptly and satisfactorily. We're committed to providing our customers with the best possible experience, and we're grateful for your continued business. We'll continue to work hard to ensure that you have a positive experience with us in the future.
Warm regards,Faye@TheBouqsCo.
Reviewed Sept. 19, 2023
The best subscription program I've ever signed up for. Compared to a florist the prices are very reasonable and it takes no effort having them shipped to my house. The variety of bouquets is beautiful and the flowers are always fresh on arrival. You even have choice to send your monthly subscription bouquet to another person.
Hi Kara,
We're thrilled to hear that you love our subscription program! Thank you for your kind words and continued support.
Warm regards,Faye@TheBouqsCo.
Reviewed Sept. 18, 2023
I have used Bouqs multiple times to send flowers to friends and family members. I always love the accuracy of the product sent and the delivery of the product. Everything always shows up packaged well and fully protected. It’s easy to use the website, offers good quality products and Is very close in most cases to the bouquets shown. Bouqs has made me and my loved ones smile!
Hi Constantine!
We're so happy to hear that our flowers have brought you and your loved ones so much joy! We're always striving to provide the best possible customer experience, and we appreciate your feedback. Thank you for being such a loyal customer, and we look forward to serving you again soon!
Best regards,Faye@TheBouqsCo.
Reviewed Sept. 17, 2023
My arrangement seemed to start wilting sooner than expected. I contacted customer service to see what options I had. CX Wizard Mark took care of my concerns with personality, empathy and EXCELLENT service. New arrangement is on the way and my loyalty to Bouqs has deepened knowing they put customers first.
Hi Darren!
We're so glad to hear that Mark was able to help you out with your replacement flowers. We're committed to providing our customers with the best possible experience, and we're grateful for your loyalty.
Thank you for choosing Bouqs!
Best regards,Faye@TheBouqsCo.
Reviewed Sept. 17, 2023
Well quality beautiful products. Every bouquet I’ve ordered looked just like the picture. You can order last minute and have a bouquet delivered the next day. I’ve never had any disappointment using them. They even tell you where the flowers are sourced and give options to include a vase. Would definitely recommend this company over any other flower company.
Hi Morgan!
Thank you so much for your kind words! We are so glad to hear that you have had such a positive experience with our company. We are committed to providing our customers with the best possible experience, from our high-quality products to our convenient delivery options. We appreciate your recommendation and look forward to serving you again soon.
Best regards,Faye@TheBouqsCo.
Reviewed Sept. 15, 2023
I had an amazing experience of help with Albert. He was very attentive and patient. You could just read through the chat and see how much he attended to me. He problem solved and then also went above and beyond in blessing me with more than I deserved or thought necessary. I am just really thankful for him. Albert, if you ever end up reading this I want you to know that you helped make me feel at peace with contacting my friend's husband and talking to him about his amazing wife. I needed to do so anyways, but this kind of forces me into it but I think it will be good. Thank you also for letting me have a beautiful arrangement for my birthday as well. That was so sweet and just an extra blessing that I really appreciate. Take care you guys... Keep making the world a brighter place even beyond your flower arrangements but in every encounter that you can.
-Kelly **
"Do all the good you can, By all the means you can, In all the ways you can, In all the places you can, At all the times you can, To all the people you can, As long as you ever can." - John Wesley
Hi Kelly!
Thank you so much for your lovely review of Albert! We are so glad to hear that he was able to provide you with such an amazing customer experience. We will be sure to pass your kind words along to him. We hope you had a wonderful birthday, and we are grateful for the opportunity to serve you.
Cheers,Faye@TheBouqsCo.
Reviewed Sept. 8, 2023
I made a mistake in the ordering process and the company fixed it immediately. Very friendly service. I love dealing with The Bouqs Co.! They have always handled any issue with grace and have the customer's best interests in mind. I continue to give them my business and they continue to deliver not only excellent customer service, but the most beautiful flowers.
Hi Veronica!
Thank you so much for your kind words!
We are so glad to hear that you had a positive experience with our customer service team and that we were able to fix the problem immediately. We are committed to providing excellent customer service, and it's feedback like yours that lets us know we are on the right path. We appreciate you doing business with us and look forward to bringing you the most beautiful flowers and the best possible customer service experience!
Thank you for taking the time to share your experience with us!
Cheers,Ram@TheBouqsCo.
Reviewed Sept. 8, 2023
Bouqs is definitely worth the premium! This was my second order and I will order again. My order was lost by FedEx and within twenty-four hours the order was delivered to the right person. I am very happy with my experience. I am considering Bouqs for my wedding in February!
Hi TJ!
Thank you for your thoughtful and heartwarming review!
We take customers' satisfaction very seriously and as we are working to improve our service with our delivery partner, we're delighted to hear that our customer service team was able to remedy the situation by processing a replacement.
We are also excited to hear that you are considering Bouqs for your wedding in February! We would be honored to be a part of your special day.
Thank you again for your business! We look forward to serving you again soon.
Warmly,Ram@TheBouqsCo.
Reviewed Sept. 2, 2023
I bought this bouquet just because. She was thrilled these are her favorite flowers and she hasn’t seen or had the since her wedding 20 years ago. The bouquet is beautiful. She sent me photos and they really are gorgeous. Just a few flowers open and lots of buds. She will be enjoying them for a while.
Hi Heidi!
Thank you so much for taking the time to leave us a review. We are so glad to hear that your recipient was thrilled with the bouquet of her favorite flowers. It is always heartwarming to hear when our flowers bring joy to people's lives.
Thank you again for your business and for your kind words. We appreciate your support!
Warmly,Ram@TheBouqsCo.
Reviewed Sept. 1, 2023
Adjohn, Bouqs’ representative went above and beyond to correct a delivery problem. Patience, courtesy and competence best describes the way the matter was handled. I really felt that my satisfaction really mattered. So often people spread the word about their negative experience. I am happy to say something positive about Bouqs. Thank you.
Hi Arnold!
Thank you so much for taking the time to leave us a review. We're glad to hear that Arjohn went the extra mile to resolve your delivery issue. We take customer satisfaction very seriously, and we are always looking for ways to improve our service.
We appreciate your business and hope to have the pleasure of serving you again soon!
Warmly,Ram@TheBouqsCo.
Reviewed Aug. 29, 2023
The process was easy. The flowers arrived when requested. They were beautiful and fresh. Tracking my order was easy and I was able to let the recipients know they had arrived. The colors and fragrances were swept away in the moment of surprises. The payment process was easy to follow and I felt secure ordering online. There were promo discounts and I was able to use this also. I would recommend the Bouqs to my friends and family for any of their flower needs.
Hi Ms. Evelyn,
Thank you so much for taking the time to share your wonderful experience with us. We're thrilled to hear that you found our platform user-friendly and that you enjoyed the flowers you received. We appreciate your recommendation and look forward to serving you and your loved ones again in the future.
Warm regards,Faye@TheBouqsCo.
Reviewed Aug. 21, 2023
I purchased a monthly subscription for a neighbor with contributed funds from others. We collected enough money for 6 months of Bouq. 2 issues that could be improved:
2. I can only notify my recipient of her bouquet's arrival. She cannot go in herself to change anything until I forward that information on. I do not want to give her my logon so that she can change delivery dates far in advance because the information that is displayed includes purchase price.
Hi Lois,
Thank you for sharing your feedback with us! We apologize for any inconvenience caused and will take your suggestion into consideration for future improvements to allow for more flexibility in the future. We appreciate your support and thank you for choosing Bouq!
Kind regards,Faye@TheBouqsCo.
Reviewed Aug. 19, 2023
Ordering and communications with Bouqs were a breeze. My friend seemed pleased with the flowers. She sent me a photo and the bouquet looked very pretty & fresh. It seemed to be a bit less lush than then the photo I saw when ordering, but many buds had not yet opened, so I think it will be very pretty when they all open.
Hi Barbara!
We are grateful for your kind and thoughtful review!
We are so glad to hear that your ordering and communication experience with us were a breeze and that your friend seemed pleased with the flowers. Our flowers are cut and shipped directly in bud form to ensure that our customers can enjoy the beautiful blooming stage and full vase life of their flowers. They may seem small and a bit less lush than in the website photo at first, but we are confident that they will be very pretty when all the buds open up. If you ever have any concerns, do not hesitate to reach us at help@bouqs.com, as we'd be happy to assist. Thank you again for your business, and we look forward to sending you more beautiful flowers in the future!
Sincerely,Ram@TheBouqsCo.
Reviewed Aug. 13, 2023
This last bouquet that I ordered unfortunately had to sit out in the hot weather for much longer than I would have liked (only because I was not able to bring them inside any earlier). I was worried that being out in over 100 degree heat for so long would have completely ruined them, but no. The Bouqs expert packing and shipping kept the bouquet from irreversible damage. I quickly followed the included directions and within even an hour they looked amazing. The next day they looked even better. Great job as always. I will always support The Bouqs when I need flowers delivered.
Hi Katie!
It's our pleasure to bring you sustainably sourced arrangements, packed with great care to ensure a delightful experience upon opening. We're thrilled to hear that you enjoyed your recent bouq experience. Thanks for supporting farm-fresh flowers, sustainable farming practices, and our mission to bring smiles to people’s faces. We are so happy to have you as part of the Bouqs fam. We look forward to hearing from you again!
Warmly,Ram@TheBouqsCo.
Reviewed Aug. 12, 2023
We have flowers sent to our moms monthly all year long as a Christmas gift. The deliveries are always fresh and lovely, and give us the opportunity to share our love with them all year long affordably. We also use Bouqs to send loved ones flowers for special occasions. The customer service is excellent, and that is why we have been customers for three-plus years.
Hi Danielle!
Thank you so much for sharing your experience with us! It warms our hearts to hear that our flowers have been a source of joy and love for both you and your moms. We're also thrilled to hear that our customer service has exceeded your expectations. We look forward to continuing to help you spread love and happiness through our Bouqs!
Cheers,Faye@TheBouqsCo.
Reviewed July 31, 2023
Web site was user friendly and easy to use, flowers were delivered right on time, and the flowers were beautiful and large. Thinking about doing the subscription for my wife’s birthday! Would definitely recommend this company to friends and family who are looking for amazing flowers that will be delivered when you need them to be there!
Hi Priscilla!
Thank you so much for taking the time to share your positive experience with us! We're thrilled that our website made it easy for you to order and enjoy those beautiful, timely delivered flowers. It's fantastic to hear that you're considering subscribing - we're here to make each special occasion blossom in the most memorable way possible for you and your loved ones!
With kindness,Faye@TheBouqsCo.
Reviewed July 30, 2023
Outstanding flowers. I have purchased flowers through The Bouqs Company several times and my orders are always beyond compare! This IS NOT flowers from the grocery store. All my expectations have been exceeded each and every time. My most recent order was Bright Pink Stargazer lilies and WOW!! Giant, perfect, sturdy blooms that mesmerize!!
Hi Natalie!
We are thrilled to hear that you are impressed with our flowers and service! Thank you for choosing us for your floral needs. Your lilies sound amazing! We love how they add a touch of elegance and beauty to your day. We appreciate your feedback and we hope to delight you again with our next bouquet!
Best regards,Faye@TheBouqsCo.
Reviewed July 26, 2023
I received my flowers for our third anniversary they arrived on the correct date very fresh and gorgeous. Every time I get a delivery it is the same on time fresh and just gorgeous! I will continue to use your business to receive beautiful flowers occasionally they make me very happy!
Hi Michelle!
Thanks so much for sharing your experience and making us a part of your special moments! We couldn't be happier to hear that every delivery has been fresh, on time, and gorgeous. You definitely made our day!
Sending you tons of love from our team and thank you again for choosing us!
Warm regards,Faye@TheBouqsCo.
Reviewed July 23, 2023
I liked that I was informed when the order was shipped and when it was delivered. The quality was perfect and the price was very reasonable. My friend shared a picture of the bouquet, so I was happy to see what it looked like. She actually made 2 different bouquets from it (I ordered the medium sized bouquet). My 1st experience, would use Bouqs again!
Hi Linda!
We're thrilled to hear that we've made your first experience with Bouqs a great one. We pride ourselves on our quality blooms and timely deliveries, and it's always nice to hear when we hit the mark.
Thank you for trusting us with your flower needs and we can't wait to deliver more high-quality blooms and big smiles in the future!
Best regards,Faye@TheBouqsCo.
Reviewed July 15, 2023
My bouquet was replaced after it had been left out in the 105 degree sun for 3 hours while the house was being painted and doors were taped shut, no one was home. Darryl was pleasant, professional, kind and understanding on the phone & suggested the replacement. Customer service like this just doesn't exist anywhere else these days! I am so impressed!
Hi Diane!
We appreciate you taking the time to leave us such a wonderful review. We always strive to provide the best experience for our customers, and while there may occasionally be instances outside of our control, we are always here to make things right. Customer experience and satisfaction have always been our top priorities, and it's heartwarming to hear that Daryl was able to rectify your concern. Thank you for the 5-stars. We hope to surpass your expectations in the future!
Best regards,Ram@TheBouqsCo.
Reviewed July 7, 2023
The flower selection is, by far, beyond beautiful. The roses in the arrangements are bright and huge and colorful. They make me happy every time I look at them. The customer service is superior and a pleasure to deal with. I would recommend them without hesitation. GREAT, GREAT, GREAT, GREAT!!!
Hi Joan!
Thank you for your glowing review! We're thrilled to hear that you are delighted with our flower selection, and that you've had an exceptional customer service experience with us. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Warm regards,Faye@TheBouqsCo.
Reviewed July 3, 2023
This was my first order from The Bouqs Company and I am very impressed. Packaging was impeccable to ensure that my delicate flowers arrived in pristine condition and the communication along each step was helpful to ensure receipt of delivery. My photo does not do the flowers justice, but my wedding bouquets was gorgeous and complimented a lot. The unpackaging and flower care instructional videos were also very helpful. I highly recommend the company and
Hi Airielle!
We greatly appreciate your feedback and we are so happy to hear you enjoyed your experience with The Bouqs Co.! We love to see that your florals were a success and we are so glad we could be a part of your special event. We are We truly appreciate your recommendation and hope to serve you again in the future.
Warm regards,Faye@TheBouqsCo.
Reviewed June 28, 2023
All flowers sent have been Spectacular! The Flowers are unique and LONG lasting. They arrive packaged with care and are more beautiful each day. My Mom has really enjoyed them and they really put a smile on her face and love in her heart! Thank you for making it so easy!
Hi Colleen!
Thank you so much for your kind words and for taking the time to share your experience! We are thrilled to hear that the flowers you ordered have been absolutely stunning and have brought so much joy to your mom. It's our pleasure to provide you with a seamless and delightful experience, and we truly appreciate your support.
Warm regards,Faye@TheBouqsCo.
Reviewed June 24, 2023
I suggest you update your Website photo for Three Wishes. The actual flowers are WAY BETTER than the picture online. I am extremely happy with the flowers and price, but very disappointed with the late delivery. Still want to extend my gratitude to you for the quality of the flowers. They are amazingly beautiful! Thank you.
Hi David!
Thank you for sharing your feedback with us, we truly appreciate it! Your kind words and suggestion about updating our website photo for Three Wishes have not gone unnoticed, and we will certainly take it into consideration.
We understand that the delay in delivery must have been frustrating, and we apologize for any inconvenience caused. To make amends, we have sent a follow-up email to you.
We are grateful that you chose our service, and we hope to have the opportunity to serve you again soon. Thank you once again for your valuable feedback!
Sincerely,Faye@TheBouqsCo.
Reviewed June 20, 2023
Very pleased with the speedy delivery and reliability of it. 2 Prior flower delivery companies had failed me prior on making the service delivery date they agreed to. I did not worry once with this company. I wish I saw the product once delivered so that I could compare quality however, the recipient of the delivery was very satisfied so I suspect quality of product is good! Great experience and quick ordering process. Will definitely stick with this company. I would LOVE it if you started a personal/home subscription model that was cheaper/affordable where you send a bouquet monthly or biweekly of flowers that need to be used up.
Hi Brittany!
Thank you for taking the time to write us a review! We are so happy to hear that you had a great experience with our delivery service and that the recipient of the flowers was very satisfied.
We also have some good news for you: we do offer a subscription model that allows you to receive fresh and beautiful bouquets monthly or biweekly at a discounted price. You can choose from different sizes and frequencies to suit your preferences and budget. You can also edit, skip, pause, or cancel at any time. Plus, you’ll get exclusive discounts on one-time orders. How awesome is that?
If you’re interested in joining our subscription program, you can visit our website [https://bouqs.com/subscriptions] and sign up in a few easy steps. You’ll be able to enjoy the best flowers from our eco-friendly farms delivered right to your door on a regular basis. We hope you’ll give it a try and see for yourself how amazing it is.
We look forward to serving you again soon. Have a wonderful day!
Best regards,Faye@TheBouqsCo.
Reviewed June 18, 2023
My flowers arrived quickly, were well packaged, and included instructions for proper care. I followed the instructions included in the package and in a few hours my buds had opened. They are even more beautiful than ones that I've bought from a florist. They are exactly as described in the description on the website. I am so in love with them. Peonies are so expensive in floral shops. The quality and price of these are unbeatable. I will definitely be ordering again. Bouqs Co. is awesome and I love that they're eco-friendly.
Hi Chandra!
Thank you for your wonderful review! We are so glad to hear that you were happy with your peonies! We take great pride in the quality of our flowers, and we are always working to improve our packaging and delivery process to ensure that our flowers arrive in the best possible condition.
We are also happy to hear that you appreciate our commitment to Eco-friendly practices. We believe that it is important to care for the planet, and we are committed to using sustainable growing practices and packaging materials. We look forward to serving you again in the future.
Best regards,Faye@TheBouqsCo.
Reviewed June 17, 2023
The monthly selections are always beautiful and always on time. Making changes if desired is also easy to do. When a problem arose it was quickly corrected. I originally was only going to send these flowers for a few months but am now in my second year of monthly deliveries. I highly recommend this monthly subscription.
Hi John!
Wow, what a wonderful review! We are overjoyed to know that you love our subscription service and the quality of our flowers. You have been with us for over a year, and that means a lot to us. We are so happy to have you as part of the Bouqs fam, and we can’t wait to keep serving you for many more years!
Best regards,Faye@TheBouqsCo.
Reviewed June 15, 2023
I truly appreciated Yousef’s knowledge and ability to answer my questions. He was able to assist me completely in my request which restored the Bouqs coupon that had failed to enter on my receipt, back into my transaction thereby giving me the correct price. This was all done in a professional and friendly manner by him. It was my first time using Bouqs' services and after this excellent experience I am definitely going to be back!
Hi Daniel!
Thank you so much for your kind words about Yousef! We're so glad to hear that he was able to help you with your request and that you had a great overall experience with us.
We're always looking for ways to improve our customer service, so it's really helpful to hear feedback like yours. We'll be sure to pass along your comments to Yousef and the rest of our team.
Best regards,Faye@TheBouqsCo.
Reviewed June 4, 2023
Customer service has been incredibly awesome on all three occasions, the flowers have been beautiful EVERY SINGLE time and they last a long time. You have made a long term customer out of me with three separate subscriptions now. THANKS!
Hi Paul!
Thank you for your wonderful review! We’re thrilled to hear that our customer service has exceeded your expectations and that you’ve been satisfied with the quality of our flowers. Our commitment to providing fresh and long-lasting flowers is something we take great pride in. We'll continue to do our best to bring happiness to your doorstep with each delivery. Thanks again for choosing us as your online florist!
Best regards,Faye@TheBouqsCo.
Reviewed May 30, 2023
The arrangements from Bouqs have been very beautiful. There was one time I received an arrangement I wasn’t too happy with, but the company heard my complaint, and quickly sent me a replacement. Overall I am very happy with Bouqs. The flowers are unusual and exotic and last a good while.. They arrive packed very carefully and are in perfect shape.
Hi Dianne!
Thank you for sharing your experience with us! We are not only committed to delivering beautiful, sustainable sources of Bouqs but also dedicated to making things right whenever our customers have any issues with our products or services. Thanks again for your fantastic review, and we hope to continue to exceed your expectations in the future!
Warmly,Ram@TheBouqsCo.
Reviewed May 28, 2023
I opted for Growers Choice Roses for my most recent monthly subscription delivery, and they were the best yet! I have been very happy with the quality and freshness of all subscription deliveries this year, but this one was outstanding.
Hi Diana!
Thank you for the #BouqLove! We are always committed to providing an enjoyable subscription service experience with sustainable and farm-fresh flowers for our customers, and we're happy that you appreciate the efforts that we put in. We hope to continue to exceed your expectations in the future!
Best,Ram@TheBouqsCo.
Reviewed May 27, 2023
I ordered sympathy flowers for my mother-in-law last week and they turned out perfect. They live in a somewhat remote location so looking for a place that would deliver to them was at the top of my list of needs. I had received flowers the prior week from the Bouqs Co. Was very impressed with the delivery, flower variety, and overall quality that I decided to use them for this order. I ordered the flowers on the weekend and they were delivered Tuesday, flawlessly. The flowers were perfect and she is still enjoying them as they open up and become even more beautiful. Thank you!
Hi Alix!
We are overjoyed to hear that you are having a great time using our service! We always strive to provide the best experience for our customers, and we are delighted that you appreciate our efforts. Thank you for your wonderful feedback, and we hope to continue to exceed your expectations in the future!
Best,Ram@TheBouqsCo.
Reviewed May 27, 2023
I received a replacement of beautiful tulips after first receiving tulips that never opened but instead just died...Customer service was extremely helpful and was able to send a replacement in a timely manner..I would recommend Bouqs to others for their beautiful flowers and great customer service!!
Hi Lisa!
Thanks for your awesome review! We always monitor the quality of the Bouq that we deliver, and we appreciate you reaching out to our customer service team to improve the experience you had with your initial Tulip arrangement. Our goal is not only to provide beautiful, sustainable sources of Bouqs but also excellent customer service. Thank you for spreading the word about us!
Warmly,Ram@TheBouqsCo.
Reviewed May 22, 2023
I have been with the company for years and look forward to seeing what happens each month. Just beautiful and great customer service each month. I am delighted with so many different types of flowers. I also purchased the dry flowers as Gifts and my office.
Hi Margot!
Thank you so much for your kind words and 5-star rating! We are thrilled to hear that you enjoyed our flowers and customer service. Your satisfaction is our top priority and we always strive to deliver the best quality and freshness. We appreciate your support and hope to hear from you again soon!
Cheers,Faye@TheBouqsCo.
Reviewed May 20, 2023
The flowers are fresh, they bloom fully, and are beautiful. I send them to friends and family and they have all complimented on how gorgeous they are. They last as well. They arrive on time and never disappoint. I love this company.
Hi Roma!
We are thrilled by your wonderful review and grateful for your kind words. Your satisfaction is our top priority, and we’re glad we exceeded your expectations. We value your feedback and your loyalty, and we look forward to serving you again soon. Please feel free to contact us anytime at help@bouqs.com if you need any assistance or have any suggestions.
Warm regards,Faye@TheBouqsCo.
Reviewed May 17, 2023
Customer service impeccable. When substituted for on time delivery Mother's Day I wasn't entirely happy with flowers however they sent a comp for another bouquet which was highly satisfactory. Amazing quality flowers, thoughtful arrangements and timely service. My experience was amazing.
Hi Christine!
We are overjoyed to discover that we were able to make you happy after the mishap! Your feedback is important to us, and we appreciate you taking the time to share your positive experience with us. We look forward to serving you again and providing you with the best service possible.
Warm regards,Faye@TheBouqsCo.
Reviewed May 17, 2023
I bought the Dragon Fruit arrangement and a vase. It was very nice bright colors and very full. I sent them to my mom for Mother's Day and she was very happy. She even separated the flowers and put them in two different vases.
Hi Jeri!
We are overjoyed to learn about your wonderful Bouq experience! We appreciate your loyal support and your trust in us as your flower delivery partner! We are thrilled that you and your mother love our products and services. We look forward to surprising you with more beautiful blooms in the future!
Best regards,Faye@TheBouqsCo.
Reviewed May 16, 2023
This is, by far, the best flower delivery service we've used! Both bouquets we ordered arrived on time and included BEAUTIFUL blooms. Both of our Moms sent pictures of their bouquets just in awe of how fresh and healthy the flowers looked. We will definitely use this company again. Thank you so much! -- Amanda S
Hi Amanda!
Thank you so much for your fantastic review and for sharing your experience with us! We are overjoyed to hear that you loved the full bouq experience and that our flowers brightened your Mother’s day. We are always committed to meeting your expectations and making you happy. You are a valued customer and we appreciate your support of our mission to deliver fresh and sustainable flowers.
Warm regards,Faye@TheBouqsCo.
Reviewed May 16, 2023
It took a few days after the delivery for the flowers to really come alive. They were gorgeous and in full bloom 3 days after delivery and a joy to look at! It would be nice to know that they take time to bloom prior to purchasing as they look a bit sad when they deliver (the manual booklet tells you to water them and wait a few days). I’d buy from Bouqs again.
Hi Lauren!
We are delighted to hear that you enjoyed the blooming process of our Bouqs and that they brought some beauty and joy to your home. Thank you for sharing your experience with us and for choosing us for your floral needs! We look forward to serving you again soon and delivering more fresh and sustainable flowers to you.
Best regards,Faye@TheBouqsCo.
Reviewed May 16, 2023
I started using Bouqs several years ago and the arrangements are always stunning and creative and the flowers last because they are picked at perfect time and shipped with care. Have never been disappointed in all the numerous orders I have sent.
Hi Elizabeth!
We are thrilled to hear that you are happy with your recent Bouq delivery and that our flowers met your expectations! Thank you for the 5-Star review and for sharing your feedback with us!
Cheers,Faye@TheBouqsCo.
Reviewed May 15, 2023
I've ordered from Bouqs several times and have always had a good experience. This year, my Mother's Day was crazy - my daughter was graduating from college and we were going to be out of town - but I wanted to make sure I sent my own mother some beautiful Bouqs flowers - and ordered them well in advance to make sure I wouldn't forget her special day! Somehow, my home zip code ended up on the order - and the flowers never got delivered. When I realized this happened, I got in touch with Bouqs - who offered to send her a complimentary replacement bouquet once I gave them the correct zip code. What a great Mother's Day present for me! Although the flowers will be late, they will be beautiful as always, and I am touched by the generosity The Bouqs Co. showed me. I will forever be a loyal customer as a result.
Hi Jennifer,
We appreciate your kind words and support! Our goal is to deliver beautiful, sustainable Bouqs and excellent customer service. We are happy to hear that you enjoy our products and services. Thank you for being a valued customer and for sharing your feedback. We hope to hear from you again soon.
Best regards,Faye@TheBouqsCo.
Reviewed May 15, 2023
I was shocked that the roses were shipped from Columbia, but when they arrived, they were in great condition and beautiful! I immediately cut the stems, put them in water with the food additive that was provided. Then next day they had opened a bit and today, 6 days later they are still beautiful and fully bloomed. I also sent a bouquet of flowers to my daughter for Mother's Day/Birthday and there were so many flowers she was able to create two arrangements! She too was amazed at how beautiful the flowers were the next morning!
Hi Dawn!
Thank you so much for your kind words and positive feedback! We are thrilled to know that you loved our bouquet and that it brightened up your recipient's day. We appreciate your trust in us and we are always happy to serve you. Please don’t hesitate to reach out to us anytime you need fresh and beautiful flowers for any occasion. We can’t wait to hear from you again and make your next order even more special!
Cheers,Faye@TheBouqsCo.
Reviewed May 15, 2023
Always on time. Great deals. Beautiful choices. Love the double deals. I send flowers to my mom. She always loves them. They stay fresh for a long time. They are the only online flower shop I use. I wish my husband would use it. Haa Haa.
Hi Tammy!
We are so grateful for your lovely feedback! We are glad that you enjoyed our arrangements and that they added some beauty and joy to your life. Thank you for choosing us and for spreading the word about our service! We hope to see you again soon and surprise you with more amazing bouquets!
Best regards,Faye@TheBouqsCo.
Reviewed May 15, 2023
Unbelievable customer service. Was quick to respond on chat. And not only did he fix the issue - but he went above and beyond, fully compensating the order due to a mix up in delivery dates. Really a great company that truly seems to care about retention of their customers.
Hi Marcia!
We are delighted to read your wonderful review! Our goal is to deliver beautiful flowers and exceptional customer service to our valued customers. We are glad that one of our chat agents was able to assist you with your concern and make your experience a pleasant one. Thank you for choosing us and we hope to hear from you again soon!
Warm regards,Faye@TheBouqsCo.
Reviewed May 15, 2023
I ordered flowers for my mother and she tells me everyday they get more and more beautiful!! She also said I spent too much money - little does she know I spent less than 1/2 of what she thinks I spent!
Hi Jennifer,
We are thrilled to hear that your mother loved her Bouq. It’s always a joy to hear from our happy customers and to know that we helped brighten someone’s day. Thank you for your kind words and for trusting us with your floral needs!
Best regards,Faye@TheBouqsCo.
Reviewed May 15, 2023
These flowers were so beautiful and fresh. I have had bad experiences where the flowers arrived days late and another experience where they arrived dead, but not this time! Thank you Bouqs for sending beautiful flowers for my mom.
Hi Alexis!
We apologize for any issues you faced in the past, but we are delighted that you had a wonderful experience this time! Thank you for sharing your feedback and giving us another chance to serve you. We look forward to impressing you again in the future!
Warm regards,Faye@TheBouqsCo.
Reviewed May 14, 2023
The bouquets are so beautifully put together. My recipients love them so much. And if I’m being honest, I’m jealous because they are so gorgeous! I ordered 2 of the same for my mom and mother in law, knowing they’d both love them!
Hi Dawn!
Thank you very much for this amazing feedback. We always strive to deliver excellent service to our customers, and I’m thrilled that your mom and mother-in-law enjoyed the flowers! Thanks for the 5 stars and for choosing us for your floral needs!
Best regards,Faye@TheBouqsCo.
Reviewed May 13, 2023
From my first Bouqs order, I have been blown away by the quality and variety. The quality of the flowers, and the selection is unlike any you will find on any other mail-order floral website. Whether it’s a same-day order to NJ, or weeks ahead to NC, their gorgeous arrangements always impress!
Hi Holly!
We’re overjoyed to hear that you had a fantastic experience with our service! Thank you for being a loyal supporter of farm-fresh flowers, sustainable farming practices, and our vision to spread joy with our blooms. We look forward to serving you again and surpassing your expectations in the future!
Cheers,Faye@TheBouqsCo.
Updated review: May 15, 2023
I was contacted by Bouqs Co. and was offered a full refund and a selection of a replacement floral arrangement. The communication was very open and prompt. I have no issues with customer service, they have been helpful in addressing my issues and concerns. I have yet to receive my replacement flowers but they have already been shipped. Thank you.
Original Review: May 11, 2023
I ordered with a week in advance and my flowers NEVER arrived. It was never picked up by FedEx, never got any updates. Horrible service. I ordered for Mother's Day, Mexican holiday. It's on the 10th of May. I even told my mother they will be arriving and they NEVER came! It was the most embarrassing day. I will Never rely on this company again! First and last time customer.
Hi Minerva,
We are terribly sorry for the way things went with your order. It is certainly not the kind of experience we want you to have with us, knowing that the Bouq was intended for a special occasion. We care about our customer's experiences, and we hope to communicate with you directly through this platform to make things right. As such, one of our colleagues has sent a private message to you.
Thank you for taking the time to share your experience with us.
Sincerely,Faye@TheBouqsCo.
Reviewed May 9, 2023
When my mother received her flowers they had not yet fully bloomed. She was so excited every morning to wake and see what the flowers were up to next. Such fantastic quality of stems and bright beautiful colors. We will definitely order again. Very pleased.
Hi Janelle!
We are so happy that you enjoyed your shopping experience with us! We appreciate the great review and look forward to hearing from you again soon.
Best regards,Faye@TheBouqsCo.
Reviewed May 7, 2023
So happy with these beautiful roses! They smell absolutely fabulous too! I ordered them on Tuesday afternoon and they were delivered Wed morning. My aunt was so touched and said she had never seen such a colorful arrangement of roses in her life and she's 85!
Hi Annie!
Thank you for your lovely feedback! We are overjoyed that you and your Aunt were pleased with our flowers and service. We strive to provide the best quality and value to our customers, and we are glad that we met your expectations. We appreciate your support and trust, and we look forward to serving you again in the future.
Best regards,Faye@TheBouqsCo.
Reviewed May 6, 2023
I ordered the Lemonade flower arrangement. Placing an order was easy. The Lemonade flower arrangement was exactly what I ordered. It was a special gift for a friend and second mother who turned 100 years old. It was a joy to see the smile on her face when she received the Lemonade bouquet on her birthday.
Hi MaryAnn!
Thank you for your fantastic feedback. We are grateful that you chose our flowers to celebrate such a milestone birthday. We are pleased that the recipient enjoyed them and felt special. Thank you for choosing us and for sharing your positive experience with us.
Cheers,Faye@TheBouqsCo.
Reviewed May 3, 2023
My order was canceled and I did have to reach out for assistance. The issue was handled swiftly and a beautiful bouquet was delivered. I have ordered from you before and have always been pleased with the flowers. Problems occur and your customer service was top quality.
Hi Susan,
We are so pleased to hear that our agent was able to successfully resolve your concern. Providing exceptional customer service is our top priority, and we are glad that we were able to do so for you. Thank you for taking the time to share your experience with us.
Best regards,Faye@TheBouqsCo.
Reviewed May 1, 2023
So many choices to pick from with options for anybody. It was easy for me to pick a favorite, simple to add something if I chose to, and it was great being able to pick the exact delivery date I wanted. And once the flowers arrive, the magic begins. I love watching the transformation from buds to full blooms over a week (or three). As long as I follow the cutting instructions and change the water they last a long time.
Hi there!
We’re thrilled to hear that you had a wonderful shopping experience with us! Thank you for sharing your feedback and giving us a high rating. We can’t wait to serve you again soon.
Best regards,Faye@TheBouqsCo.
Reviewed May 1, 2023
Beautiful flowers monthly at a good price point, customer service at your fingertips. This is what you get when you choose a monthly or (anytime you like) subscription from Bouqs. The idea of gifting yourself flowers because you are worth it is a very good idea and I am so happy I thought enough to do it! I believe flowers raise your spirits and I know they make me happy. Don't stop loving yourself! In this world where we do so much for so many others, take the time to stop and smell the flowers. You are worth it!
Hi Theresa,
Thank you for your lovely review and for choosing us for your floral needs! We’re delighted that you enjoyed our flowers and our service. We appreciate your feedback and your support of our business.
Best regards,Faye@TheBouqsCo.
Reviewed April 25, 2023
I have been ordering flowers at least once a year for various occasions for many years. The arrangements are always delivered on time with care. The variety of unusual flower types and arrangements always brings me back. The gifts I've sent have been extremely well-received and the arrangements last for weeks. Very satisfied and will continue to order from Bouqs!
Hi Geralyn,
We are overjoyed to hear that you are satisfied with our services and that you have chosen us for your floral needs. We look forward to providing you again with exceptional service and ensuring that the flowers you have selected are delivered seamlessly.
Warm regards,Faye@TheBouqsCo.
Reviewed April 23, 2023
All the orders I have made from The Bouq’s have been as described. The flowers were fresh and lasted almost 2 weeks. Complimented by the receivers about how beautiful! You can always depend on The Bouq’s for the most beautiful and the freshest flower!
Hi Barbara,
Thank you for your continuing support! We're thrilled to hear you're enjoying every aspect of the Bouq experience. We appreciate you spreading the word about us!
Best regards,Faye@TheBouqsCo.
Reviewed April 18, 2023
When I saw your episode on Shark Tank years ago I fell in love with your concept. To have quality flowers from such beautiful farms AND with free shipping (at the time) was a great find! I've enjoyed sending a variety of bouquets for a variety of people and everyone is stunned by how pretty the flowers are and how great they smell. I've even sent myself some in the past and have enjoyed them immensely. I'm a "lifer" customer!
Hi Shawn!
We wanted to take a moment to express our gratitude for your review. Your feedback is incredibly important to us, and we appreciate your support.
Best,Faye@TheBouqsCo.
Reviewed April 18, 2023
My daughter Lilly passed away and every year on her birthday we get Lilies. This was our first order and we will never stop! These Rose Lilies bring us so much joy seeing their beauty. They are the most stunning flowers I have ever seen! They honor our Lilly perfectly!
Hi Crystal!
Thank you for sharing your experience with us and my sincerest condolences for your loss. We appreciate your business and support!
With kindness,Faye@TheBouqsCo.
Reviewed April 16, 2023
My mom is 92 so she deserves the very best; I send her Bouqs flowers monthly and I send to others as well. I recommend Bouqs to all my friends and share them on Facebook. The flowers are always beautiful and fresh, they never disappoint. If anyone ever wants to send their loved ones flowers they should subscribe to Bouqs Flowers; you get a 30% discount and free shipping. You will never disappoint the recipient.
Hi Rosemary!
We're so happy to have met your expectations! Thank you for sharing your wonderful experience with us, and we look forward to providing you with more excellent service in the future.
Warm regards,Faye@TheBouqsCo.
Reviewed April 15, 2023
Beautiful blooming flowers. Exceeded expectations! I ordered from Bouqs for the first time for wedding flowers and was pleasantly surprised as to how well they kept in a shipped box and bloomed beautifully right before my eyes as they advertised. But watching them bloom was beautiful!
Hi Karen!
We're humbled by your kind words, Karen! Thank you for your heartwarming review and for choosing us.
Gratefully,Faye@TheBouqsCo.
Reviewed April 12, 2023
I was looking for a spring bouquet for my daughter as she was unable to join our family Easter celebration. I couldn't find delivery for a ranunculus bouquet. She loves ranunculus! I had given up when I remembered using Bouqs in the past. They delivered a beautiful bunch of ranunculus with only a day notice! My daughter was thrilled! Thank you Bouqs!
Hi Beth!
Thank you for taking the time to write a review. Your thoughtful feedback inspires us to continue providing the best possible experience for all our customers.
Best,Faye@TheBouqsCo.
Reviewed April 9, 2023
Usually perfect bouquets. This time sunflowers in arrangement was dead. This was the first time this has happened as I have been very happy in the past. I would recommend Bouqs to friends as the quality of flowers are almost always perfect. Fresh and lovely. This time was the only disappointment I have had.
Hi Frank,
We are very sorry to hear about the quality of your recent Bouq! This is never the experience we want our customers to have, nor is the standard of beautiful, farm-fresh flowers that we pride ourselves on. We would like to make things right, and as such, one of our team members will be reaching out shortly through email.
Thank you for taking the time to share your experience with us.
Kind regards,Faye@TheBouqsCo.
Reviewed March 28, 2023
The flowers are super beautiful and thoughtfully picked out, they arrived in perfect condition even through the mail. The gorgeous and professional arrangement was done flawlessly. Packaged with care. Very happy with it. I have received multiple compliments on them even though I just got them the two days ago!
Hi there!
Thank you for your kind words! It's our pleasure to bring you unique, beautiful and sustainably sourced arrangements. We appreciate you sharing your experience with us!
Best,Faye@TheBouqsCo.
Reviewed March 28, 2023
I received my first BOUQ as a gift for Valentine's Day and was absolutely FLOORED by the quality and freshness of the flowers. When I received them, they were at a 'almost ripe' stage, similar to buying a Green banana and waiting for it to ripen to a perfect yellow. So when I placed the Valentine's Bouq in water, the Stargazer lillies fully bloomed in front of my eyes and the rest of the flowers opened right up. I loved them so much I had to order a Bouq as a Thank You gift for coworkers to share the love. I will certainly be ordering again from this company with the added benefit that there are a ton of email coupons if you sign up for that list.
Hi Olivia!
We are thrilled to hear that you are enjoying the full Bouqs experience! We hope to continue to exceed your expectations! Thank you for taking the time to share your experience.
Cheers,Faye@TheBouqsCo.
Reviewed March 26, 2023
My wife was pleased with the arrangement. The delivery was timely. However, someone must make sure that the stems are cut and placed in fresh water or follow the directions as to whether the flowers should be placed warm water or cold water.
Hi Walter!
We are thrilled to hear that your wife enjoyed her Bouq. Thank you for choosing us to help spread smiles!
Warm regards,Faye@TheBouqsCo.
Reviewed March 25, 2023
Bouq’s flowers are fresh picked and long lasting. If water is changed, as suggested. I also trim the stems. On average the bouquet lasts 10 or more days. My daughter sends me a bouquet every month (Christmas gift). Every month the flowers are different and vary with the season.
Hi Margaret!
Thank you for your kind words! It's our pleasure to bring you unique, beautiful, and sustainably sourced flowers. We appreciate you sharing your experience with us!
Kind regards,Faye@TheBouqsCo.
Reviewed March 25, 2023
There were a couple issues with delivered order but Janilla handled it to my satisfaction making me a future return customer. Excellent customer service! Flowers are healthy and beautiful. I love also that the company is concerned about the environmentally friendly manner in which the flowers were grown.
Hi Nancy!
Awesome! We are delighted to hear that you had a great experience with one of our chat representatives. We'll surely commend Janilla for her outstanding and top-notch service. Thank you for taking the time to share your experience with us.
Sincerely,Faye@TheBouqsCo.
Reviewed March 18, 2023
I subscribed to the monthly flower subscription and am so pleased I did! Every month I will receive a bouquet just as lovely as this first one I hope. It came wrapped fresh and clean and all of the flowers were in beautiful condition. I am very pleased with this service.
Hi Christina!
We're so happy to hear that you are enjoying your subscription! Thank you for sharing your experience with us.
Best,Faye@TheBouqsCo.
Reviewed March 17, 2023
I ordered the “Grateful” plant for my plant-loving sister after her surgery. Most other plant/flower delivery companies I’ve used before (“most popular”companies) were a serious disappointment. Not like the pictures at all, and not nearly as fresh as promised. My sister’s plant from Bouqs arrived early and was actually larger and more healthy and more beautiful than the picture! I will NEVER order from any other company than Bouqs!!!
Hi Emily!
Thank you so much for the love! It warms our heart to hear such great feedbacks and we're so happy that you are enjoying the full Bouq experience. Thank you for choosing us and we hope to continue to exceed your expectations in the future.
Warm regards,Faye@TheBouqsCo.
Reviewed March 12, 2023
I do an annual subscription for my Mom. This is the second year now. She enjoys them immensely. The bouquets are beautiful. Paired with a great price. My subscriptions are easily managed and delivery has always been punctual. Very pleased.
Hi Sheilah!
We're so delighted to hear that you're enjoying your full Bouq experience. Thank you for choosing us to help spread smiles and lovely flowers to your Mom! We hope to hear a lot more from you again in the future.
Warmly,Faye@TheBouqsCo.
Reviewed March 11, 2023
I am currently on deployment and our internet is kind of spotty and the website made it very easy to navigate and place my order. The flowers arrived perfectly on time and beautifully packaged. I will absolutely be ordering from here again.
Hi Maria!
We are full of joy to hear about your incredible experience with us! Thank you for taking the time to leave us a wonderful review.
Warmly,Faye@TheBouqsCo.
Reviewed March 7, 2023
Bouqs has been an amazing subscription for me. I've wanted to send flowers to the woman I'm dating CONSISTENTLY for a while. This has allowed me to be romantic and professional in the same setting. I look forward to future orders & going bigger with the flowers and gifts!
Hi Andrew!
We are so happy to hear about your great experience! Thank you for sharing this with us and we hope to hear from you again in the future. Have a nice day!
Best,Faye@TheBouqsCo.
Reviewed March 6, 2023
I requested delivery on the last day of our cruise for my wife’s birthday. The flowers were delivered the day before. I received a notice saying so. I saw them delivered on my cameras. I finally found a neighbor to pick them up. We were delayed getting home for two days. When we did, our newborn dropped the flowers off. When she opened the box, the flowers were fine and beautiful. I will see how long they last for my final test. I feel, as I’m looking at them, they will last longer than expected. Which will make me continue to purchase from Bouqs.
Hi Joseph,
We are very sorry for any inconvenience or disappointment you may have had with your recent Bouq delivery. If you are ever unhappy with your flowers or any part of our service, please know we want to hear from you so we can promptly assist and make things right. Feel free to contact our customer service at help@bouqs.com. They will be happy to help you!
Thank you so much for taking the time to share your experience with us.
Sincerely,Faye@TheBouqsCo.
Reviewed March 6, 2023
My husband of 19 years is a clod and rarely remembers or cares to do anything. This year was worse because I've been awaiting disability since back when covid started and he got let go 4 months ago. So when our day came and went I sent myself a wild about you bouquet on my own dime. I sell things I find on ebay for yarn money so I can crochet. :) Anyway. I love it and he was floored. PERFECT.
Hi Kari!
Thank you for leaving us with 5 stars review and for the #BouqLove! We appreciate you sharing your experience with us.
Best regards,Faye@TheBouqsCo.
Reviewed Feb. 28, 2023
This was my first time ordering from Bouqs. I had considered other companies (1800 flowers, flowers.com) which I have ordered from many occasions, but they were coming up short on both pricing and appeal. I remembered Bouqs from an ad and decided to check them out. I LOVED the selection. Absolutely stunning variety and I had a very difficult time choosing - I wanted one of each! I landed on the bouquet with the succulents that can be plants once the blooms faded away. I LOVE this idea! So innovative and NEW - I have never seen such a thing.
The flower arrived and were absolutely gorgeous and just as they were pictured. I am not in a position financially to subscribe for the monthly flower delivery, but I plan to eventually. I love the idea of a flower subscription - this is also something new that I've never seen before. I could continue raving, but I think I'll run out of characters :). Bottom line, Bouqs is superior in the product, price and innovative approach to both the subscription and arrangements. The communications are also playful and fun. I will be a repeat customer for life and will happily never look back at the other options out there. Thank you!!
Hi Cheyanne!
This review truly made our day! We are overjoyed to hear about your fantastic experience. Thank you so much for choosing us in putting smiles on more people's faces! In the future, we hope to meet and exceed your expectations again!
Kind regards,Faye@TheBouqsCo.
Reviewed Feb. 24, 2023
It’s one of my favorite things to do!! I love being able to select a specific bouquet and it looks great. I love the quality of the flowers. I don’t mind paying more but the quality of the flowers makes it a go to for me to send flowers to my friends and family.
Hi Nancy,
Thank you for your lovely review! We are very happy to know that you are satisfied with our products and services. We hope to hear from you again in the future! Have a nice day!
Warmest regards,Faye@TheBouqsCo.
Reviewed Feb. 20, 2023
I absolutely love Bouqs flowers! Have ordered from them multiple times (subscription member) and love that I am able to pick what flowers I want and have the option to skip if needed. Every year I need at least one or two of their Bouqs due to how beautiful they are.
Hi Jaclyn!
We're deeply touched by your heartwarming feedback about our overall service! This definitely made our day better and inspired us to keep going above and beyond your expectations. Thanks for supporting farm-fresh flowers, sustainable farming practices, and our mission to bring smiles to people’s faces. We are so happy to have you as part of the Bouqs fam!
Best regards,Faye@TheBouqsCo.
Reviewed Feb. 19, 2023
First time user of Bouqs. When I made my order, I inadvertently or incompetently made a subscription which I did not want. I complained about it in a review and almost immediately this was corrected by Nurfaiza M. without hassle or fuss. Subsequently, the ordered bouquets arrived on time and in beautiful condition. Both recipients were very pleased. I’m delighted over the transaction and will use the Bouqs Company in future. Thank you.
Hi Alfredo!
YAY! We are thrilled to hear that Nurfaiza M. was able to assist you with your subscription concern. We will certainly commend her for her outstanding customer service! Thank you for taking the time to share this wonderful review with us!
Cheers,Faye@TheBouqsCo.
Reviewed Feb. 19, 2023
A friend suggested the idea of a flower subscription as a great gift for my sister in Minnesota. I researched all the possible choices and decided on Bouqs. I’ve been very pleased with the decision. My sister really appreciates the monthly flowers and sends me photos of what she receives.
Hi Mary!
Thank you so much for entrusting us with sending beautiful flowers to your sister! We appreciate you sharing your experience with us and look forward to hearing from you again!
Best regards,Faye@TheBouqsCo.
Reviewed Feb. 16, 2023
This was the worst experience I've ever had purchasing flowers. I ordered THREE different bouquets for Valentine's Day, and NOT ONE arrived before 4 p.m., and two arrived after 5 p.m. I expressed concern about the late deliveries, suggesting that Bouqs make a determined effort to alert customers that their "special day" delivery actually might be a "special night" delivery, but I received neither compassion nor help from customer service — just a "Sorry, we'll pass along your concerns" message (times three). The flowers were adequate — nothing special — but very expensive, and all I got to show for my money was three late bouquets and a classless response from customer service. I will NEVER order from this abysmal company again.
Hello Tom,
We can't apologize enough for this frustrating experience. This is definitely not the level of service we aim to deliver to our valued customers. We are dedicated to making this situation right and improving your experience. Please be on the lookout for a private message through this platform.
Sincerely,Faye@TheBouqsCo.
Updated review: Feb. 16, 2023
Issue has been fairly and amicably resolved.
Original Review: Feb. 15, 2023
Ordered Valentine's Day flowers for my wife. What they sent was a bunch of buds that may or may not open. Nothing like the picture of the flowers I thought that I was buying. Spent a lot of time with Bouqs' customer service who couldn't care less, never apologized, and offered no resolution. I am done with Bouqs.
Hi Alex,
We are very sorry to hear that you are not completely happy with your flowers. We are dedicated to making this situation right. It looks like one of our colleagues reached out to you and offered satisfactory resolution. If you need additional help, please reach out to us via live chat on Bouqs.com or email hep@bouqs.com. Thank you so much for taking the time to share your experience with us.
Sincerely,Faye@TheBouqsCo.
Reviewed Feb. 13, 2023
When I first opened my bouquet of roses I wasn't very impressed with the way they looked but after taking them out and putting them in water within a couple hours they opened up and were absolutely BEAUTIFUL!! Now I have had them for over a week and today is the first day that any of them have started to wilt. Over a week is a long time for cut flowers to stay as beautiful as these have. Like I said I wasn't that impressed upon first opening though I was still excited about coming home to flowers on my porch that I had actually forgot I had even ordered.
Hi Tabitha!
We strive to provide an enjoyable experience from start to finish, so we appreciate you sharing your experience with us. Take care and have a nice day! Looking forward to hearing from you again in the future!
Best regards,Faye@TheBouqsCo.
Reviewed Feb. 13, 2023
Beautiful flowers, great arrangement, delivered on time. Lots of options, affordable prices. I have never used this company but they will be my go-to in the future. A friend pointed out this company as she sends lots of flowers and arrangements for work and personal use and needs a quality vendor.
Hi Nancy!
Thank you for this amazing feedback! Your kind words definitely made our day better. Thank you so much for choosing us to be part of your flower-giving gesture!
Best regards,Faye@TheBouqsCo.
Reviewed Feb. 13, 2023
When I send flowers, I want the recipient to love them. I ordered ranunculus, which are my daughter's favorite, but they are not easy to find. Bouqs had them! My daughter was beyond happy and she loves them, so Bouqs met my goal.
Hi Barbara!
We are glad to hear that your daughter is happy with the flowers delivered. Thank you for the #BouqLove and for sharing this wonderful review with us!
Best regards,Faye@TheBouqsCo.
Reviewed Feb. 12, 2023
Gorgeous plant just as shown in the website. Great quality, delivered on the date promised, and my wife was both surprised and delighted with the gift. Price was good and actually great for the overall experience. Selection at Bouqs website is outstanding and provides many options. I actually had a second delivery for my wife three days later (**) a "Farmer's Choice Orchid", my wife's favorite plant! Same quality, on-time delivery, etc. She was more than surprised! Thank you Bouqs.
Hi Glenn!
Thank you for sharing this wonderful review! We are delighted to hear that you had a great experience with us. We hope to continue to meet and exceed your expectations in the future!
Best regards,Faye@TheBouqsCo.
Reviewed Feb. 9, 2023
I purchased a subscription for an out of town friend, best gift ever! I purchased a 2nd subscription for friends' birthdays, my 3 daughters birthdays, etc. I sent the last bouquet to myself and was so pleased to see amount and quality of the flowers! I am so happy I chose Bouqs!
Hi Lorie!
This review truly brightened our day! We are overjoyed to learn that you are satisfied with your overall experience with us. Thank you for letting us know and have a great day!
Best regards,Faye@TheBouqsCo.
Reviewed Feb. 7, 2023
I do a monthly subscription service with Bouqs. Some orders go to me and others go to family members or clients for special occasions. Love the quality, longevity of the flowers and the creativity & beauty of the arrangements themselves.
Hi Kristin!
Thank you so much for taking the time to leave us this amazing review! We are so happy to hear about your experience with us. We hope to continue to meet and exceed your expectations on your future orders!
Cheers,Faye@TheBouqsCo.
Reviewed Feb. 3, 2023
Bouqs.com is my go to for flowers & plants. I love their customer service & they have a wide selection. To date I have not received issues about the quality of the flowers or plants from recipients. The website is user friendly as well. Try Bouqs.com - you will not be disappointed.
Hi Kim!
Thank you for your kind words! We are so pleased to hear about your great experience with us! We look forward to meeting and exceeding your expectations again in the future.
Best regards,Faye@TheBouqsCo.
Reviewed Jan. 31, 2023
My flowers arrived on time in sturdy packaging that kept the flowers safe and secure. When I unboxed them they were as beautiful as I had hoped they would be and only continue to bloom and become more lovely every the day. I’ve already recommended them to my brother for Valentine’s Day and his anniversary in March!
Hi Carolyn,
We appreciate this wonderful review! We are thrilled to hear that you had a great experience with us. Thank you for choosing us to help spread smiles and for recommending us to your brother. We hope to continue to exceed your expectations in the future!
Best,Faye@TheBouqsCo.
Reviewed Jan. 29, 2023
Bouqs goes above and beyond. I only order through them. The flowers are exactly as described, and so fresh. Every recipient says how fresh the flowers are and how long they last. This is by far the best place to order flowers through.
Hi Brittany!
We appreciate the #Bouqlove! This kind of feedback really motivates us to do better each and every time. Thanks for supporting sustainable farming and for being a Bouqs customer! We look forward to exceeding your expectations again in the future.
Cheers,Faye@TheBouqsCo.
Reviewed Jan. 24, 2023
Sending flowers through Bouqs is always a lovely and easy experience. Great quality and many choices for any occasion. Packaging is high end and never disappoints! There is nothing better than sending an arrangement for delivery and then getting a phone call and photo from the recipient!
Hi LeeAnn!
Fantastic! We're so happy to hear that you are enjoying the full Bouq experience. We hope to continue to exceed your expectation in the future. Thank you for your kind words and for sharing your experience with us.
Best,Faye@TheBouqsCo.
Reviewed Jan. 24, 2023
I am so thankful for the beautiful arrangement that made my niece's day, especially after the hard times that have affected her lately! To see how the surprise arrangement of flowers from your store uplift her soul and put that smile on her face has made me extremely happy and satisfied with your service! I would definitely recommend your services to friends and family!
Hi Jessica!
We greatly appreciate your feedback! We are delighted that you and your niece had a positive experience with us! Thanks for supporting us, and our mission to bring smiles to people’s faces through flowers.
Best,Faye@TheBouqsCo.
Reviewed Jan. 24, 2023
Flowers are consistently beautiful and healthy. I love that I can pick my own arrangement every month. My order is always correct and customer service is great. I highly recommend The Bouqs Co. I look forward to my delivery every month and they never disappoint.
Hi Dana!
We appreciate your recommendation! Thank you for choosing us to help spread smiles! We hope to continue exceeding your expectations in the future.
Best,Faye@TheBouqsCo.
Reviewed Jan. 21, 2023
I wanted to send flowers to a woman returning home from the hospital with her newborn so I went to the immediately available arrangements, and chose one. At the checkout, they added a $40 delivery fee (beware) without any warning. I decided to go ahead but 5 days later the flowers still hadn't been delivered. When I contacted Bouqs they informed me that it would be another 5 days and then 2 days later they added yet another 4 days so the immediate delivery would have taken at least 12 days to deliver! I've asked for a refund but haven't received a reply. Don't order from this horrible company. Their customer service is horrendous.
Hi Ellen,
This experience is certainly unacceptable, and we can't apologize enough. This certainly is not the level of service we pride ourselves on. However, we are happy to see that our customer service was able to assist and sort things out. We appreciate the time you took to share your experience with us, and we hope you can give us another chance in the future.
Sincerely,Faye@TheBouqsCo.
Reviewed Jan. 17, 2023
Kelwin A. was wonderful in answering my questions about color/stem substitutions in my January Subscription. Overall the arrangement is very beautiful, it just wasn't what I was expecting when compared to the photo of "wanderlust" because a few key stems and colors were adjusted. He explained that farmers make similar substitutions when certain stems aren't available, which I can appreciate. All in all, I am looking forward to my February subscription and am certain that although it may not be EXACTLY like the photo, it will be beautiful.
Hi Amanda!
We greatly appreciate your feedback! We're sorry to hear that the flowers you received were not what you expected. However, we are happy that Kelwin A. did an excellent job assisting you and addressing your concerns.
Thanks again for your feedback, and we hope we can meet and even exceed your expectations the next time!
Sincerely,Faye@TheBouqsCo.
Reviewed Jan. 17, 2023
Hyacinth C. was extremely helpful with my order. I really appreciated her prompt consideration of my problem. The flowers had began wilting the day after delivery. Hyacinth made sure I was refunded for this order. I give her 5 stars for great service.
Hi Vanessa!
We appreciate you taking the time to tell us about your experience and for the 5-star review!
We're sorry to hear that you were disappointed with the quality of your Bouq and were unable to enjoy them. This is not the type of experience we want you to have, and it is certainly not the type of service we take pride in.
Thank you for contacting customer service; we're delighted to hear that Hyacinth C. was able to assist and make things right. We value your feedback and hope to meet, if not exceed, your expectations in the future!
Sincerely,Faye@TheBouqsCo.
Reviewed Jan. 16, 2023
I was having a difficult time ordering online because of how the date fell. Hyacinth C. Helped immensely and rapidly. Well done. I am glad to work with Bouqs and have been a subscriber for nearly a year. I work with you because of excellence.
Hi Andrea!
This review brightened our day! We are overjoyed to learn that Hyacinth C. was able to provide you with stellar and excellent service. Thank you so much for your continued support and #Bouqlove! We wouldn't be here if it weren't for people like you. You are amazing!
Cheers,Faye@TheBouqsCo.
Reviewed Jan. 15, 2023
This flower delivery service has been the best one I ever used. Blooms always arrived in great condition and were loved for many weeks by the recipients. When I went to cancel the service for budgetary reasons, Bouqs did not fight me, or try to keep my money. Instead, they understood and quickly helped me cancel. This has been a great company and I highly recommend it.
Hi Wes!
We are grateful for the five-star rating and recommendation! We're thrilled to hear that you received excellent service from one of our agents. Thank you for allowing us to help you, and we look forward to hearing again from you in the future.
Take care and enjoy the rest of the day!
Best regards,Faye@TheBouqsCo.
Reviewed Jan. 15, 2023
I contacted Customer Service and was fortunate to be helped by Hyacinth C. I had to cancel my subscription due to issues with my remote location. She was extremely polite, helpful, and resolved my issue. This was a great experience with customer service and I really appreciate it.
Hi Catherine,
We really appreciate your review! Your positive feedback lets us know that our efforts are valued and that you are pleased with our services. Thank you for contacting our customer service; we're overjoyed to learn that Hyacinth C. was able to provide you with excellent assistance.
Take care and have a wonderful day!
Best regards,Faye@TheBouqsCo.
Reviewed Jan. 15, 2023
I tried to change my bouquet style and ended up cancelling entire order by mistake. Delwin was extremely helpful. I told him how I found the website hard to navigate and he explained thoroughly how to do it. He was patient, thoughtful and made sure he answered all my questions. A great asset to your company…over and above customer service!
Hi Brenda!
We appreciate you taking the time to share your experience with us! We are ecstatic to hear how pleased you are with our customer service. We will certainly commend Kelwin on his stellar performance and service!
Kind regards,Faye@TheBouqsCo.
Reviewed Jan. 12, 2023
I had a serious issue with my order, and Marvin S was able to completely rectify the situation. He went above and beyond in helping me resolve the issue and I am very pleased with the overall customer service of Bouqs. Flowers are a very meaningful gift, but also risky because a lot can go wrong with the delivery, but I will forever continue to use Bouqs for all my floral needs because they 110% back their service up. Well done! Thank you Marvin S!
Hi Mariko!
It is wonderful news that Marvin S. was able to resolve the situation and make things right! We will certainly commend him for his excellent service! Thank you for your fantastic review!
Best regards,Faye@TheBouqsCo.
Reviewed Jan. 11, 2023
Kelwin helped me successfully edit an upcoming subscription order to ensure maximum pleasure for my recipient - and for me! I'm a longtime Bouqs subscriber, and Kelwin's great service - like all my service experiences to date - is a big reason why. Your flowers are great -- that said, please continue to pour your energy into the service aspect of your business.
Hi Greg!
We are deeply touched by your kind words about our overall service! Your feedback on our customer service also makes us happy. Kelwin did a fantastic job, and we will definitely applaud him!
Thank you for supporting us, and we hope to hear again from you!
Best regards,Faye@TheBouqsCo.
Reviewed Jan. 11, 2023
I had an issue with a subscription and Kelwin A. helped me out and was extremely patient will all my questions. Not only did the issue get resolved but I will be sending more flowers due to your customer service.
Hi Chris,
Your feedback brightened our day! We are thrilled to hear that you had a positive experience with our customer service! Kelwin A. will undoubtedly be commended for his outstanding service.
Best regards,Faye@TheBouqsCo.
Reviewed Jan. 11, 2023
I received a gorgeous bouquet from a friend and wanted to use Bouqs to send my mother in law flowers for her birthday. I placed an order for same day delivery and very shortly after I received a cancelation email. When I spoke with the representative on Chat, they said they couldn't fulfill the order and would help me get a replacement or refund. The representatives (Elijah and Russel) were wonderful, understanding and accommodating. They were able to help me get a replacement sent out. Can't wait to see them!
Hi Lenka!
We're sorry to hear about what happened to your Bouq. However, we are happy to know that Elijah and Russell were able to make things right!
Thank you for reaching out to our customer service, and leaving us such a positive review!
Warmly,Faye@TheBouqsCo.
Reviewed Jan. 11, 2023
Kelvin was very helpful and kind today! They helped me cancel my order and send a new one to my parents for their anniversary. They were very nice to work with, and the process was quite quick and super easy.
Hi Caitlin,
Your feedback is greatly appreciated! We are delighted to hear that Kelwin was able to assist you with your concern.
Happy Anniversary to your parents, and we hope the flowers bring them even more joy on this joyous occasion!
Best regards,Faye@TheBouqsCo.
Reviewed Jan. 11, 2023
Russell knows how to make your customers feel special. I was a little disappointed in a delivery to my daughter. His concern and responsiveness was most impressive. Great visiting with you Russell!!! Thank you for making me feel better about your company.
Hi Linda!
Thank you so much for your wonderful feedback. I'll share your lovely review with Russell, and I'm sure he'll be pleased! Your kind words and 5-star rating mean a lot to us, and we hope to continue providing excellent service for many years to come!
Cheers,Faye@TheBouqsCo.
Reviewed Jan. 9, 2023
I ordered a Bouq to be delivered prior to a funerary service and the delivery driver did not leave the package without someone to accept it so the flowers did not get there on time. Kelwin in customer service was wonderful and helped remedy this unfortunate event by getting a replacement bouquet to the family of the deceased in a timely manner. Thanks Kelwin!
Hi Meredith,
We appreciate you taking the time to leave us a 5-star review! It's wonderful to hear that Kelwin was able to improve your experience with us and made things right.
Thank you for contacting our customer service, and we hope to hear from you again in the future!
Sincerely,Faye@TheBouqsCo.
Reviewed Jan. 9, 2023
I had such an easy experience changing a subscription recipient--I thought it wouldn't be possible since it was so close to the delivery date but Kelwin was super helpful and got it done right away. Really appreciate the level of service and attention to detail, even asking if I wanted to send a message with it.
Hi Christina,
Thank you for sharing your experience with us, and we're glad Kelwin was able to assist! We will certainly commend him on his excellent customer service!
Best regards,Faye@TheBouqsCo.
Reviewed Jan. 7, 2023
My delivery arrived and my flowers were damaged. I reached out to customer service, and they were so helpful! I was expecting to have to fight or prove there was an issue but to my surprise, I did not. I was credited my next delivery of flowers on my subscription. So easy, so helpful, wonderful customer service! Thank you!
Hi Amy!
Thank you so much for your feedback! We are grateful for your kind words. I'm glad to hear that one of our representatives was able to help and make things right. Thank you for contacting our chat customer service; we are always delighted to help!
Kind regards,Faye@TheBouqsCo.
Reviewed Jan. 6, 2023
Would like to thank Russell A for his excellent customer service going above and beyond making sure my order was in! He asked all the right questions and was very accurate till the very end! His instructions were on point and the transaction went smoothly!
Hi Bea!
Terrific! It gives us great pleasure to hear that our customer service was able to help and assist you so well. We'll congratulate Russel on a job well done! We appreciate you sharing your experience with us.
Best,Faye@TheBouqsCo.
Reviewed Jan. 6, 2023
I recently had an issue with a delayed order due to an incorrect address and Marvin in customer service handled it immediately with a replacement order at no charge. It was very much appreciated. Thank you so much!
Hi Karin,
Wonderful! I'm glad to hear you had a positive interaction with one of our customer support team, Marvin. This type of feedback allows us to constantly improve our customer experiences by knowing what we are doing well and where we can improve. So, we appreciate you taking the time to send us this fantastic review.
Warmly,Faye@TheBouqsCo.
Reviewed Jan. 6, 2023
My delivery was lost due to my own error which was a typo in the address. The representative was so helpful and accommodating and placed a replacement order even though it was my fault. I can’t tell you the challenges my friend and my family have been through recently and how much this gesture meant to replace the order. I would not have been able to afford an extra order.
Hi Randalyn,
Randalyn, we are delighted to assist you during these trying times! Thank you for leaving us such a positive review, and we will certainly commend the agent who assisted you for providing you with such excellent service.
Take care and enjoy the rest of the day!
Sincerely,Faye@TheBouqsCo.
Reviewed Jan. 4, 2023
I was ill and not able to change order to correct delivery address. Brian J, helped me and resolved the situation. I was pleased with the outcome. He was able to resolve the problem. Again pleased with outcome. Pleased with the outcome.
Hi Rory!
I hope you are feeling better now! We are overjoyed to learn that Brian J. was a huge help and was able to resolve this issue. Thank you for your great review!
Kind regards,Faye@TheBouqsCo.
Reviewed Jan. 3, 2023
Had arranged flowers to be delivered to my mom for her birthday but she ended up having to evacuate her area during a snowstorm and they went above and beyond to make sure we could get her birthday flowers! Definitely earned a long-time customer here!
Hi Anne!
Safety comes first, and it's such a relief to hear that your mother was able to evacuate before things got worse. We are grateful for the opportunity to assist you and better the experience. Thank you for the fantastic review!
Best regards,Faye@TheBouqsCo.
The Bouqs Company Company Information
- Company Name:
- The Bouqs Company
- State/Province:
- CA
- Country:
- United States
- Website:
- bouqs.com