The Bouqs Company Reviews

Love the flowers, my wife loves them even more, when they arrive every month they are always perfect. Some flowers that I pick I can’t even find over here in NJ, worth waiting for the subscription to come in every month, I even buy sometimes in between orders because they have great deals. Thanks everyone for having such great ideas for the arrangements. Worth every penny!!! I would highly recommend to friends and family. Steven

I have ordered from this company twice. Fool me once, shame on you. Fool me twice, shame on me. We ordered flowers for my grandma last winter. They arrived late and quite dead. Grandma called to tell me I should request my money back. Over a year later, decided to order flowers for a friend. This time they were delivered a day late. I don't understand how this company stays in business. I guess fools like me who make the mistake of giving a second chance. I will make no more mistakes and will guide friends/family away from this company in the future.

I previously gave a one star review to Bouqs Flowers. They delivered 2 days late. However, when I complained, they did refund my money. I didn’t realize in the first review that they were still going to deliver the order. Because they refunded my money, I would say this was resolved satisfactorily.

My mother had surgery... Tried to send flowers to arrive the day after she returned home from the hospital. The flowers still haven’t arrived and it’s two days later. Bouqs tells me they are in transit, but likely in bad shape now and will arrive in bad shape. They can’t resend them for several days and at this point a new bouquet won’t arrive for 4-5 days. I finally had to ask for a full refund to use a local florist, but still have to explain to my mother why I sent her dead flowers. I feel ridiculous! Bouqs didn’t help at all! I’ll never use them again!

I mistakenly didn't review the delivery address and it had auto-filled to my own town, instead of the destination I had intended. I was so excited to surprise my best friend's twin 9 year old daughters with beautiful, yet unique bouquets for their birthdays! I tracked it all day and was mortified when I saw that it was trying to go to my town! Though we were unable to reroute, Peter ** helped me replace the order for the next day delivery without charging me extra. I know this was above and beyond the normal and I truly appreciate it. I can't imagine using another company after this, other's bouquets are never as beautiful and unique and you cannot beat the customer service. Thanks again for making me a very very happy customer!

I sent a elderly friend flowers as a surprise to perk up her spirits! BUT, I was the one who was surprised. The white roses were dropping and there were brown spots on the leaves and petals. She sent me pictures and the bouquet was nothing like what I ordered! I couldn’t find a phone number to call so, I started chat online and sent them pictures of the bouquet... They assured they would resend the flowers! She received the flowers today and of course they were dropping with brown spots in the petals and leaves... VERY DISAPPOINTED! I will not be using this company again! I feel I deserve a refund! But, they told me they could only resend the flowers! For the price I paid and the quality of the product that was sent I AM VERY DISAPPOINTED!

A friend sent me a Bouqs bouquet on my birthday but I would have had no idea until he texted me late that night to see if I got any presents (he didn’t want to spoil the surprise). I told him what I received and then he let me know he sent me something but it was being held at the Walgreens in my neighborhood because FedEx was handling it. I told him thank you and I would go in a few days because I live in New York City have have a super busy schedule and that Walgreens is a 10 minute walk each way and it’s 35 degree weather.

My coworkers and I ordered a 3 dozen rose arrangement for a funeral and they looked nothing like the photo. They were small and brown. When I saw these at the funeral home I was embarrassed and very upset. I contacted Bouqs numerous times through email. Still awaiting for a response. I want a full refund made to mmt credit card.

It's incredibly frustrating to try to get flowers delivered on a certain day, and then the company does nothing to help you. My spouse was so disappointed, especially when FedEx decided also not to deliver them the next day either. Bouqs said that they could do nothing about the delivery, and three days after the flowers were supposed to be delivered, Bouqs told me I could go pick them up at a FedEx facility. They ended up refunding my order, but this was not worth the spousal disappointment. I would recommend going with a local company, especially because you're probably going to have to pick them up anyway.

Thank you for contacting me and sending a fresh bouquet. The new one was fresh and much better. I appreciate your care and timely response.

I received an arrangement at work. Almost all of the roses had brown spots all over them and the white rosebuds were almost dead. Too embarrassed to display them. The flowers were Horrible! Buy elsewhere!! Want to tell my boyfriend but he was so excited to surprise me.

Order no. **. First bad thing is that the company uses FedEx and don’t get me wrong fedex is a great company. It’s just that they go by routes on their deliveries, in this case my wife gets out at 2 pm from work and the package was going to be delivered at 3 pm, so after a call to fedex and a chat with The Bouqs, the package was delivered at 9:51am. I was like great! Not so fast, I guess the fedex guy left it in the wrong department so I had to kill the surprise and that she needed to go and look for them, after 3 hours she haven’t found them, I will not use the company again unlesss they function like a normal flowery, you know things like delivery instructions and time of the delivery.

My husband recently bought the Magnetic bouquet for our anniversary and upon arrival the flowers were underwhelming. He has use the BOUQs brand quite a bit and over time the arrangements have arrived more and more sparse and brown. Many of the roses (both large and small) had several layers of brown petals. Also the included sunflowers were the smallest I've seen in a while. Overall, even with buying the large size and adjusting the vase, the bouquet just didn't look full and bright. Insult to injury is that when he did complain, he was given a horticultural lesson as opposed to an acknowledgement that the bouquet for special day arrived underwhelming and your company was going to make it right. I don't always want to pull brown petals, forcibly open already small and fragile roses, and cut stems in various sizes to make YOUR bouquet fuller. Especially at the price! Quite disappointing to say the least.

When my husband's grandmother passed unexpectedly, Bouqs was quick to help me arrange to have my order sent to another grandparent who would be able to enjoy the fresh flowers for the holiday season. They were easy to communicate with through online messaging and respectful of my situation. I'll certainly order from this company again.

I received a T-Mobile Bouqs offer. I had a reason to send my wife flowers at her business that week so I thought, let's try it. I ordered requesting delivery Friday. The order showed up late and the flowers were terrible. I wish I could post a photo.

I frankly have no idea how this company interpret the meaning of “special occasion”. I placed an order on 11/5 requiring it to be delivered on 11/08 because it’s our 1st anniversary. I wanted to give my beloved wife a surprise and I told her I haven’t really got the time to prepare anything for her. Now, thanks to Bouqs, this become the reality. For four days I didn’t receive anything from BOUQS, no confirmation email, no shipment notification, and now I literally prepared nothing for my wife. I cannot say how much I feel disappointed and frustrated about my experience. I guess it’s my fault after all for not checking their reputation online first. Over 60% 1-star review really should tell people something and that’s you should never purchase anything from this company at all. Thanks for ruining our anniversary. I hope bouqs continue carrying its business motto - you can’t out compete us for letting our customer down. Such an unfaithful, untrustworthy, ridiculous company.

After letting Bouqs know that I was unhappy with the flowers my daughter received, they offered me a 20% discount on a future order. I told them I would not be ordering again and that I would be writing an online review. Customer service then let me know that they would be sending an additional bouquet of roses to my daughter. This was satisfactory to me. My daughter’s original bouquet also bloomed out after several days and was prettier than when she originally received it even though they were still the wrong flowers. I am raising my original rating but I still feel like I had to go to a lot of time and effort to get them to work with me.

The customer service representative that assisted me was amazing! She was both generous prompt. No delay in my request. Straight to point. Here, I am, typing away my happiness and appreciation. Many thanks to Sheila, and The team over at The Bouqs Company! I will be definitely be ordering from your company again!

I was going to take advantage of a T-Mobile promotion. When shopping for the flowers the Bouqs shows a picture and a price but then when you click to order it shows that the picture is actually for a higher price version of that arrangement and not what you would actually get for the advertised price they showed with that arrangement. Each bouquet style has 3 price levels. They show the middle price bouquet as the picture and pair it with the lowest price point for tricky advertising. Why would anyone order from a company that advertises dishonestly?

I have never ordered from this company until this week when I placed an order for my niece's birthday. The order was approved and the charge went through on my credit card. Then I received an email saying the order was cancelled - without explanation - other than to say that there was a "technical issue." I never saw the cancellation email until the day after my niece's birthday - when she notified me to say that she did not receive the delivery. What a disappointment! I then emailed the company and received what looked and felt like an automated response — with an “oh well” kind of apology and a discount on a future purchase.

Did not get the flowers I ordered--Fall Feels($89). Did chat with Ertyl. All Mums-no roses, no mini calla lilies, no hypericum berries--not close to what I ordered. Ertyl said maybe I got the wrong order. Then indicated maybe the farmer was out of those flowers. What a disappointment!! I did get a credit.

Was a perfect gift for my daughter's birthday. She loved the flowers. Thank you so much. I look forward to ordering from you guys again. Can't wait to send my other daughter some flowers from you guys very soon. It's such a perfect gift for anyone. Simple to order, and I am a satisfied customer.

I’m so angry and should’ve never ordered from Bouqs. I placed an early order for 10/17 delivery and by 10/18, FedEx has given an 8PM ETA. I sent two emails to Bouqs and then finally found an 888 number. I called and the CS rep couldn’t really help or offer solutions except she said she can call FedEx to see how soon they can deliver. But that fact is the flowers are already late and missed my mom’s 80th birthday party. I told the rep to call me back after she contacts a higher department to see what they can do about that 100% happiness guarantee. So far, no one has contacted me for any possible solution. After reading all the reviews here, I’m afraid the flowers will be dead on arrival and I wish I had never ordered from them.

I really like this company! Bouqs is very thoughtful about hot issues such as sustainability and ecological conservation, reasonable price, great delivery tracking service, and beautiful selections. I have recommended them to my friends at work and on social media. I hope I receive some of these flowers someday for myself!

It would be nice to have an option for delivery time, I'd much prefer my order arrive in the morning as opposed to some point throughout the day. That being said, the flowers were great as always and lasted awhile.

Thank you for providing amazingly fresh & beautiful flowers that I would never be able to find locally in PA. I sent my daughter this bouquet for her 25th birthday and it was a huge hit with her and her coworkers. The flowers were fresh and vibrant in color. Ordering from Bouqs was the best idea!!!

I was a long-distance sender from the east coast, and had to rely on your images. The L.A. recipients of your flowers LOVED the arrangement and the fact that it was loaded with buds that kept blooming for days.

The product I ordered for my sister's birthday was received with happy results. She was very pleased. She commented on the unique look with the purple kale and orange roses, berries and such. Every order from The Bouqs Company has been received well. I will continue to order ALL of my gift floral arrangements from The Bouqs Company.

The flowers are amazing beautiful lovely Loved love the the colors and we are still enjoying them! I love the purple flowers. That is why I ordered that flower arrangement! I will definitely let other people know about you guys and I will be ordering again soon! Love them again.

I order from Bouqs pretty frequently and I have never been disappointed. The arrangements are always stunning and accurate to what you're expecting. Delivery is prompt and you're notified right away when it's on your doorstep. The option to have a vase delivered as well is so convenient. Overall 10/10 for service, quality, and freshness.

My Bouqs delivery to my friend was marked as delivered, however my friend reported that she did not receive it. I filed an escalation with FedEx, but in parallel reached out to Bouqs support in case the package was missing. They were very communicative and understanding of the situation, and even offered to send a replacement free of cost which I really appreciated. Support should be as seamless as this all the time!

As a previous review mentions, while the concept of a "hand crafted" bouquet based on the design of an artisan is a novel idea, our experience was a vastly different interpretation than the photo and a very simple poorly executed bouquet. While the photo shows a large arrangement with over 10 beautiful white roses mixed with other flowers our "deluxe ($89) bouquet had 2 roses and the flowers were nothing special. I would caution you to be careful in ordering these flowers.

I used chat to change subscription delivery address. Customer service was excellent, your rep made the change and then recreated an existing confirmed order to ship to new address. Quick and easy, thank you!

They do not stand behind their products. I shipped flowers to my 97 year old grandmother. When she opened them the roses were wilted, there were no calla Lilies as were supposed to be in the bouquet, and all the greenery was dried up. The plastic box was opened and her kitchen table was covered in dead, dry leaves. They refuse to refund money. All sales are final. And according to some terms and conditions their policy is that they have to receive a photo within 3-5 days to confirm the condition of the flowers and then they will consider issuing a credit to get more dead flowers from them.

Received a monthly subscription as a gift. All May- September bouquets have been exciting and beautiful. October bouquet was anything but stellar. Sent 2 emails which got me 2 generic and exactly the same replies. Finally called directly & spoke to Aya, offered replacement bouquet. Replacement is beautiful! My son is paying a lot of money for this gift, hopefully this doesn’t happen again.

Ordered flowers for a milestone birthday of my girlfriend. I spent hours selecting the bouquet that sent the message I wanted to send — color, vibrance, love. I found the right design on Bouqs. What they delivered was drabby, dull and nothing like the photos on their product listing. Customer service claimed that this bouquet is open to the interpretation of their suppliers. But the reality is that the resulting "interpretation" is a gross departure from the product being advertised. Very misleading. Online flower shoppers should steer clear of this scam and take their business elsewhere.

Bouqs credited my account $40 in order to replace an order I had sent that arrived half dead. The interaction I had was satisfactory, but it took me emailing directly (vs the recipient) for anything to be done. It would have been nice if the recipient (Sheila **, my mother) did not have to argue with her support contact regarding the state of the flowers. That said, I was happy with my experience.

I ordered delivery for Tues - I was taking them as a gift that evening to a very ill friend. Did not arrive nor did I receive notice they would be delayed. They came Thursday afternoon. No one home til 6 pm Of course, I didn't know. Opened box to find half dead flowers -one flower fell off the stem as it was placed in water. The quality was terrible - straws on stems to hold them up? Even with them, they were drooping badly. The roses were blacked on the outside. Your picture shows a lovely full bouquet. Obviously, that is an upgraded one shown, so very misleading.

I am the recipient of a beautiful flower arrangement which was ordered from Bouqs. Bouqs sent the order to be filled to the Charlotte Flower Market. The flowers were delivered on October 3, 2019, but we were not home to receive them. We contacted the Charlotte Flower Market and requested to have them delivered today. The flower arrangement came today and the flowers were nice and fresh and the buds are starting to open up. Here’s a photo of the flower arrangement.

I had a delay in birthday flowers and asked for a size upgrade and a vase to compensate for the late delivery but was not given that. Had to say I would no longer use your business to be listened to, which is upsetting. I’ve used The Bouqs for years now and it’s sad to have to go back and forth so many times with representatives to get what I thought was more than fair.

FEDEX, LOST, MY ADDRESS. Roses stayed over night in their hot warehouse. The next day, they arrived wilted. I was so sad! We called Bouqs. They replaced them with more beautiful roses. Alyssa, was so polite and understanding! I told her, white roses are my favourite. She sent me a dozen, extra white roses, along with 3 dozen coloured ones from my husband. He orders roses for my mom and me every mother's day.. Mom is says, "I value you as I do the beautiful roses. You should buy stocks in Bouqs." (I'm seriously considering it.) Other companies should take a lesson from Bouqs! I am ordering roses for my mom today, "Just because!"

I will never order from these folks again. The bouquet of freesias I ordered arrive on time but they looked like someone just plucked them off someones yard! I chatted with a bouqs.com rep and forwarded a picture of the sad looking bunch of flowers that I paid $72 (and this was with a 30% discount can you believe?). They told me to wait a couple days for it to bloom. The picture I sent clearly shows that all buds are already bloomed. I told them to look at the picture again-buds are bloomed. They told me to "trim stems at 45 degree" and put in water to bloom. Hello??? They're already bloomed and sad looking!! Don't waste your money ordering from these guys. I could've just picked better looking flowers from my yard and saved $72!!!

Flowers came in practically dead and discolored. The roses were whitish and one of them was drooping to the table. Dead leaves and other buds. Absolutely horrible. Don't buy any product from this company.

I ordered with Bouqs, despite their higher price, because they guaranteed delivery by a specific day. On the day of delivery, I hadn't received a delivery notification by the afternoon so I called support to follow-up on the delivery. Support let me know they would follow up within the hour and give me a status...they didn't. Within a few hours I received a notification that the flowers had been delivered; however, the recipient hadn't gotten them. Upon follow up, I discovered that the flowers were sent to the wrong address, despite the correct address being on the order.

What kind of flower service delays shipment? I placed an order on 9/20/19 for my wedding anniversary for delivery on 9/30/19. I go check FedEx this morning and it said that the flower will be delivered at 10:30 am on 9/30/19. Everything good, right? Wrong. An hour later, I go check the delivery status on FedEx's website and now it says expected delivery 10/1/19 10:30 am. WTF?!? Never ordering from this crappy service again.

I purchased a snake plant online for $60 as a convenience. The plant that arrived was VERY small, less than 6 inches tall with the pot. I am kicking myself for choosing convenience over going to purchase the plant myself at a local florist or Home Depot.

Sent a b-day bouq and the hydrangeas in the bouquet didn’t last 2 days, chatted with Jomer in customer svc and he was very helpful and kind. It’s disappointing the flowers did not last but it’s nice to be able to send a replacement! Your service was great and I wouldn’t hesitate to use you again in the future! I also realize that it wasn’t your fault and perhaps some flowers just fare better than others?

My adult kids had a bouquet sent to me for my birthday. Very thoughtful, but the flowers arrived overnight with no moisture around the base of the stems. They were wilted and stressed upon opening the box. I immediately put them in water and while they came out of it okay....most of the flowers were not open and did not open later...even after changing water every day and using the packets of extender that came with them. I would not suggest ordering from this company again and go with a local florist listed at your desired destination.

My wife received 36 of the most unattractive Roses I've ever seen and I've ordered from that 800 place. Brown spots on limp and lifeless flowers. CS called them guard leaves, I call it bait and switch. Customer service offered $10 back for the inconvenience since clearly the impression had already been made and my wife is stuck with a hideous arrangement.

I ordered a flower delivery for my mother's birthday. Chose the company because of sustainability and support of small farmers. It never arrived. It never even shipped. They did issue a refund, but when you're in a business of delivering something like flowers, perhaps a red flag should arise when a product hasn't been shipped. Needless to say I will never be using that service.

I received a delivery of the Deluxe 2 bunch ACE arrangement; while I understand the flowers came in bloom form to "increase the life of the arrangement," there is no way, once bloomed, it will be like the picture. I also would challenge the upgrade to the deluxe arrangement. Even with more stems, this will not result into what is pictured.

Password reset. The Bouqs representative was quick and responsive and solved my issue. Despite the email not coming through, they were able to provide a temporary password so I could log in and complete my order. Great service all around! Thank you to the Bouqs team for providing great service and a wonderful product!

I enjoyed the freshness of the flowers and the timeliness of delivery. I would have liked more seasonal flowers as we headed into fall. I did have a frustrating experience with some of the customer service. I have now switched from weekly to monthly delivery as a result of some of my frustrations.

Great service from a first time user. I liked their selection and reasonable shipping prices (and discounts!) I had to make a change to my order, but it was super easy to contact their customer service through a webchat, and the person I spoke with was friendly and responsive! Would use them again.

My payment method had expired, so I missed a monthly delivery to my Mom. The rep helped me get a replacement order set up as soon as possible. Same day was not available in her area, but we set it up for next day delivery. The rep gave me a link to review all of the bouquets that would be available for next day delivery in her area. It was very helpful.

I ordered a bouquet, but what I received was COMPLETELY different. When I called to voice my complaint, they said the bouquet can vary and it depends on the florist. How can a bouquet with 16 roses be interpreted as 4 roses?

Crappy flowers even the replacements!! Made this "new gr. gramma look "Bad", I was crushed! You don't leave flowers, in the sun on a hot porch, #1, w/out ringing the doorbell; #2 w/out those lil plastic H20-feeders on ea. flower! Wazzup w/ that???? F.T.D. does! Going back to them. Then, you texted that you would deposit said cost of those disgusting flowers back into my bank account, via my bank card. Don't believe that happened, either!??? Done w/ you!???

Bouqs is a phenomenal company! Their customer service is excellent, the flowers are always in great shape and they look incredible. They are my go to source for thank yous and any special occasion. I only purchase flowers through Bouqs and encourage my friends and family to do the same.

Needed help editing a note on an order I had already submitted. Had a fantastic, seamless experience with agent Johnmor ** who assisted in cancelling my order and reordering to reflect new note. Made my life so much easier that I didn't have to spend the extra time to do it myself. Thanks!

Sent my 103 year old Grandmother flowers that were already dead. My cousin in Boston ordered flowers from them for my 103 year old Grandmother's Birthday. They arrived on a Friday in Sept in Houston Texas. It was a 100 degrees outside and only sat at my door for 5 minutes. When I opened the package all the petals had already fallen off the tulips. I was under the expectation that they would send replacement flowers and a refund. Was just informed they will not send any replacement flowers and the refund can take 4-6 weeks? I would not order from these folks if the recipient is in a hot area of the country. I would not order from them regardless, get a local florist if you want to be sure.

Loved these guys on Shark Tank and planned on using their services. But, received two arrangements from my sister over the last two years and the first arrangement of colorful roses came unbloomed and never bloomed and died after a few weeks, and more recently I was sent one bouquet, but received another, smaller, mostly wilted arrangement that died soon thereafter. I wouldn't send Bouq flowers.

The bouquet I ordered was delayed by FedEx by a week. The Bouqs team immediately sent out a replacement bouquet overnight. The error wasn't on their end, but they took it in stride and made sure my Mom got her birthday flowers! Thank you so much you guys! Above and beyond!

Everyone I spoke to was great. I got disconnected from the chat a couple times, my fault, but they picked up right where we left off and everyone was great. I wanted to reschedule some skipped subscriptions and they were on it. I ended up speaking with three different people and they were all very helpful. Thank you!

My first Bouqs order was very disappointing (flowers were brown when they arrived and some blooms never opened), but they credited me and I reordered and was very happy. The second round of flowers was healthy, beautiful and long-lasting. I'm going back for a third order this week and hope for another good experience.

Ordered flowers for a birthday. The delivery was never sent. Props to their customer service for a quick response to my problem but was somewhat dissatisfied with the compensation provided for a failed time sensitive delivery. They do not refund you directly but only provided a promotional code to use for a new delivery. I understand they want me to continue to use their service but I would honestly be more likely to if they were to just refund me directly as a show of goodwill. At the end of the day I know I will not be using this service again.

Hello, I’d like to thank you for your service. I ordered three bouquets for my wife. Two were delivered Friday, the third was to be delivered Saturday (9/14). I received the email notifying me the order was on its way. I checked my email a few times to see if the “Order Has Arrived” email was in there. As it began to get later in the day I decided to go into the order tracking number. The first I saw on my phone/onscreen was, “Scheduled Delivery: Pending”. Below that it showed, “In Transit”, below that, “At Fedex destination facility Chicago”. I found this odd/contradictory that it said “In Transit”, but also “At Fedex facility”. It was only after I scrolled up that I saw, “We made a delivery attempt: 09/14/2019 10:11 AM”.

I contacted customer service about ants being in the flower arrangement that was sent to me for my birthday. The solution was to bring the ants inside my house and rinse them off to get rid of them. I found this unacceptable especially after two customer service representatives noted that the ants could be from other countries and they admitted that they would not do that either. Bringing in foreign species to the ecosystem that I live in is very much frowned upon and very dangerous. Their only solution was to give me a discount for the next time I order flowers from them. No refund, no new flower arrangement. The person that sent these flowers wasted their money on something that I could not even enjoy and I was told the supervisor would call me back, but they never did. After seeing all of these bad reviews it is no wonder their product and customer service is like this.

I had a problem with one of my purchases that did not turn out the way that I had ordered it. John, in customer service, was very quick and polite to return my complaint message and quickly found out the problem with my order and then refunded a fair amount to me, all very professionally. As it was, I had an additional delivery from Bouqs.com delivered that day that turned out beautifully. The order was perfectly done and had just the effect I had imagined. My friend who received it was so very happy with it and I was happy for that.

Great service accommodating the editing of delivery address and note with the bouquet. Very kind and very helpful service. And so patient with this mistake. We were given the wrong delivery address on a contract and the recipient was taken to an apartment with a different address in the same complex.

I just received a delivery as a 60th birthday gift from my sister. My husband and I were both shocked when we pulled the flowers out of the box. The first words out of my mouth were that they looked like the $3.98 flowers from Wal-Mart. I would call these filler flowers. Several blooms are already dead and several are wilted. It was embarrassing but I did tell my sister. I feel bad that she spent any money on these flowers. A hearty thumbs down.

I found a discount code on the Groupon site, which would expedite my ordering for a friend but it was invalid, and there was no reason given. Johnmar ** was quick to respond, investigate, and give me a new code that worked. I love your company and would like to support it as often as I can but will usually need a bit of a discount. :) Thanks so much for all you provide.

The pics of what they sell, compared to what is delivered, is disappointing at best and deceptive at worst. Only matched by customer support that disregards the concerns! Use your local florists folks.

The flowers were ordered a week ahead of time and not delivered on our daughters birthday. They were days late, after several e-chats with customer service rep. Will not use the service moving forward. There really isn't much more to say but you are forcing me to write 50 words in order to send a review alt email **.

I placed an order and immediately realized there wasn't a place for me to add the room number at a hospital where my arrangement was to be delivered and so I searched for a contact number and messaged and did live chat and it was when I reached Jomer ** that I realized what an excellent team you have!! Jomer offered to take it from here in this extraordinary situation and add the room number to the delivery and ensure it was looked after. That type of customer service summed up in "we will take it from here" is not something that you come across often and leaves a lasting impression. I will be processing our corporate and personal flower orders from now on from you fine folks! Thank you kindly for going the extra mile on this one! I will certainly include those details for hospital details going forward. Thanks!

I received a credit for an order which arrived late. I waited too long to use that credit. I contact customer service. I was told my credit had expired by she would get me a new credit, which she did. I ordered a beautiful Gardenia plant. It arrived on time and I love it.

Johnmar ** was very helpful and responded quickly to my message. I received a notification saying that my order was on its way (prior to the delivery date) and thought it was being delivered early. They explained that the flowers were being shipped from another country and that was what the message I received meant.

I ordered a deluxe bouquet of Freesias for my daughter's birthday and what she received looked nothing like the flowers pictured on the site. She received eight flower stems with some flowers and some of the flowers were starting to turn brown. They did not come in any type of water, it didn't even look like a bouquet, I could have gotten a better bouquet of flowers at the supermarket for 1/4 of the price I paid. It was embarrassing and very disappointing. These people really need to visit the farms they contract with and do quality control..It is ridiculous and I will never order from this company again.

Date Change. John ** got my bouq order delivery date fixed in a matter of minutes. Super courteous and super super simple! No extra credit card charges. No added hassle at all. And I was still able to purchase the original bouquet. Plus the pricing at Bouqs is super reasonable and the selection is lovely. I will definitely be returning for future purchases and have already recommended to friends and family.

Even though the shipping carrier messed up the delivery beyond words... Bouqs came thru and saved the day with a credit to make up for the troubles and botched delivery. Flowers aren't always an easy gift especially as a surprise, and quality can't always be spot-on when the carrier mishandles the items but Bouqs stands behind their product and 9.9 out of 10 times the delivery is on time and absolutely stunning!! Nothing but compliments and happy recipients. LOVE THIS COMPANY.

I was disappointed in the bouquet I received. One of the sunflowers was already dead when I opened the box. No roses opened, they just died as closed buds. Sorry but I don’t have the order number. The sender would be upset I’m sure and I won’t use your company. It was the 1st time I ever received anything from your company.

I have ordered twice so far after receiving my own stunning bouquet from this company with whom I was totally unfamiliar until then. On my first order I got the street address wrong. The customer service gave instructions on how to correct but since I didn't have time, they completely took care of correcting it for me. My family in Renton WA received the bouquet on time and were thrilled with it! Most recently, I sent a bouquet to my parents for their 69th anniv. I was able to see the bouquet and it is gorgeous! What I like about this company is their mission - to use local people who are growing beautiful flowers thus supporting their small businesses. I would highly recommend The Bouqs to friends! Thank you so much for developing the concept and for finding such great flowers all over the place, literally!

Disappointed again that the roses and hydrangeas all die so suddenly. The other flowers are full of life and I change the water and food regularly. Ya this occurred with other people too? It defeats the purpose of the bouquet if part of it dies. Other than that I love the service and idea.

My flowers were delivered and left in 106 degrees heat and nothing is going to bring hot dead flowers back to life!!I Contained Bouqs and the problem was immediately taken care of. My new fresh flowers arrived and kept beautifully for a week. Now that’s real customer service!! Thanks again. You are the best!!

My son has pre-ordered 12 months of flowers to be sent home to me (his Mom). Last month was the first experience I had with a crushed package and you were so gracious to replace that bouquet of flowers the next day. This month's bouquet was such a delight to receive! The collection of different plants has turned my New England kitchen into a tropical paradise!! Thank you!

Flowers were very damaged at delivery and Bouqs only offered a partial refund in the form of a discount credit on a further purchase. I would have thought I deserved a full refund. Very surprising to me that there was no refund available to me as a consumer when the delivery was not due to any negligence on my part.

The team at Bouqs has been extremely helpful and even though initially I was not happy, the end result ended with a smile on the recipients face. So THANK YOU BOUQS! My initial order arrived in a hurricane with a broken vase and we were unable to to find a store open to replace it. Bouqs sent a second order out immediately. You made the day special. She was so happy and the customer service was great. The bouquet was gorgeous and healthy.

The flowers were not in great condition. Very different from past deliveries to friends. The flowers should have been fresher. They have not lasted. The last time I sent flowers from you they were fantastic!

My most recent order was assorted tulips. They arrived on time & in perfect condition. After a week, some of them were still presentable. I've only had one bad experience in 6 or 7 orders, and received a prompt refund on the problem order. I'd recommend Bouqs to anyone looking for an online florist.

This particular order was a replacement for a delivery I received as a condolence. The original order arrived with flowers brownish and crushed. The customer service rep was prompt & professional. He had me choose from next day delivery selection. The replacement flowers were in no better condition with no vase and cost the same as original sent. The flowers do not arrive looking like those on the website. I chose not to reach out again. Unfortunately, I was quite disappointed and feel I won’t use The Bouqs in the future.

The flowers came with moldy on their stems and many of them had to be thrown out. Do you have a local supplier in Washington DC? That might have helped. I was very disappointed. This was the first time I used your services and I had hoped to use it frequently.

I placed 2 orders and each one was pretty sad. The flowers on the first order were half dead. Got a refund and placed a second order... double order and different type of flowers. Still no luck. Half of each bundle was wilted beyond recovery and the bouquets as a whole didn't last more than a few days on the second order, the first order lasted 2 days and I had to compost them. Tried twice. Don't think I will be back. Work on shipping. The other big guys beat you there. Flowers arrive alive and fresh.

They are very pretty flowers and usually true to the pictures. But they are just a little expensive for what I received. The roses never last very long. I have stopped ordering them. But order other flowers that last longer. The last bouquet was very pretty, but kind of small.

This was supposed to be a beautiful grand bouquet of ranunculus for my parents anniversary, and instead they were mostly wilted and soggy. Very disappointed. After the last 3 orders turned out this way, I have discontinued ordering from your company. So sad, since your bouquets are gorgeous and I love the farm to table concept!!

Flowers for birthday arrived a day EARLY on Thursday the 5th instead of Friday the 6th! Being this was for an 80th birthday, this was very disappointing. I have not heard from the recipient yet, so I cannot comment on the quality. Better early than late I guess! Thank you!

I complained about a flower delivery I received. I was offered a new bouquet which I was grateful for but when it arrived it was small (as in immature not unopened) and it turns out the flowers had somehow been quite dry so they never really perked up or flourished.

I received a gift from friends of two bouquets: the flowers were dead on arrival and I contacted you to report this. You were very responsive and polite, sent out a new order of the same flowers (I think they were irises and tulips). Secord order was almost as bad but I decided not to complain. I have received flowers from many online companies: all of them had been good to truly wonderful. I did not want to tell the gifters about the experience because I didn't want to disturb them. And you really tried to be helpful: However, you can't send out orders like this and expect people to repeat them. I know you tried, but something is wrong with your packaging or shipping. Just trying to be helpful and I wish you good luck...

I very much like dealing with Bouqs. My only issue is that the quality of the flowers is a hit or miss. I had one order a few months ago and the flowers lasted 3 days. I received a credit, which was much appreciated. The next order, the flowers lasted 2 weeks. This most current order only lasted 5 days and they were completed wilted. Regards Don

So I went to order flowers for my wife's birthday. She had already shown me in the past the types of bouquets she likes and has generally had "decent" experience with Bouqs. Unfortunately my experience wasn't that smooth. The flowers arrived the day of her birthday, so I guess that means it is on time. However, many of the flowers were wilted and petals were falling off. My wife got rid of just shy of 1/3 of the flowers because they weren't visually appealing. I snapped a few pictures and sent them to Bouqs, who ultimately gave me a refund for my troubles. After I gave them one negative review they offered me a discount/credit towards my next order. I am not ordering from Bouqs again.

My last two orders have been less than satisfactory. ** arrived with 10 of 30 blooms broken. A replacement of 1/3 of the order arrived the following week, but essentially I had no pink lilies at all first go around. Order ** could not be filled, so roses were sent instead, not exactly what wanted nor expected. The quality of most orders is excellent, but two recent experiences have been rather disappointing, though every attempt has been made to be accommodating.

The order did not arrive on time, and had some delivery issues. The customer service representative arranged to send a replacement Bouquet to our home. Very satisfied with the outcome. I will order from again, the customer service was outstanding. Bouqs.com was very accommodation with my request and made my wife very happy after knee replacement surgery.

I absolutely love giving flowers from Bouqs to friends and families. However, when it comes to the discounts it has not been very helpful in utilizing the credits that has been promised. I was disappointed that they keep telling me that I have credit to use but then, I go to use it and it’s not there.

I'm not very happy with the whole ordering experience. First of all, I can never get a credit card to work with your website. It always gives me an error message and I have to contact customer service. I've had this happen three times and it really makes ordering very inconvenient. They say it's for security reasons, but I order from many other websites without a problem!

I love ordering from Bouqs, however, the last two orders I’ve placed have not been delivered on desire day. For example, the order that was to be delivered yesterday is not getting delivered till today and they close at noon on Fridays. Therefore my customer is not going to receive them till Monday. Not sure if I should cancel the order now.

Have had a few failures in three different categories. Delivery date commitment. Quality and length of time (less than a week) the Bouqs lasted. Issues seem to be primarily orders from Equador and Columbia and maybe due to handling within FedEx network... temperature, transit time, etc. We have had better luck with flowers from Wegmans, a supermarket chain, in terms of how long they last... really hard to understand given your supply chain strategy of farm to customer. It ha had an impact on how often I purchase flowers from Bouqs. It is you.

This is my fourth or fifth time ordering flowers from you company. The process has always been very user friendly with a great selection! Deliveries were always on time and I never had a problem with my orders. I guess my only critique would be the high prices. I know these flowers are flown in from all over the world but maybe offering some sort of discount for frequent buyers? Maybe you already do that, I'm not sure. In any case, I always use Bouqs when sending flowers.

When I first found you on Facebook your ads were amazing. The flowers looked so good. So I ordered my wife Lillies and we were blown away. So incredibly beautiful and so big! We’ve never seen lily blooms get that big! We took great care and they lasted for over a week. So I ordered again. And those flowers were late, missing succulents and looked a mess. They didn’t survive the week. The chat was helpful and I was given credit on my account. Recently I ordered the Felicity bouquet and they arrived broken and missing half of the flowers. Not exaggerating. I ordered the middle bouquet which is 32 flowers and I got 15. This time I was given my money back on my original card but no other attempt to make up for this. I’m happy with the customer service but only getting one bouquet out of 3 that look nice and is correct is incredibly disappointing. I’m not sure I will order again.

I I had sent Bouqs orders several times to family members and the recipients always loved what they received. So, I thought I'd try the monthly subscription service for myself. My first month's bouquet was beautiful and lasted almost three weeks! The second month was very disappointing... it didn't even last a week. However, I contacted Customer Service and they immediately credited my account for the cost of the bouquet. I recently received my third month's bouquet... and I love it! Beautiful, not ordinary, and it's still nice going into the second week. I am definitely a fan of The Bouqs!

Such a terrible experience. My fiancé recommended I get flowers from them for my boss whose father had just passed away. First of all - delivery was terrible. They listed our business as an apartment even after I checked that it was a business. Delivery guy was unable to find us. Had to email the bouqs. Guess they figured out to leave it in our mail center. They called my boss to pick up her own flowers. The flower box was standing up (as it should have been).

We were not home when the flowers were delivered and they were on our front porch for a few hours in the very hot sun. The flowers were baked and some of the plastic wrapping melted to the flowers. I emailed Bouqs Company and they asked all the proper questions and provided a full refund in the form of a credit for a future order. I am very satisfied with the company's response. They were also willing to send a new order if that was our preference. I will recommend Bouqs to all my friends and relatives.

On top of the fact that the floral selection is absolutely amazing, the help team via live chat is top notch. I was having an issue with my ship to address and Johnmar ** jumped in to save me time and handled the update to my order. In less that 5 minutes, my order was updated. That is customer service!

I have ordered flowers from this company before and been very pleased. They have beautiful flowers. Recently, I ordered flowers using the Gilt coupon. The order was never filled. I now have $58 spent on Gilt, plus around $20 for vase and tax and the order was not processed or shipped to a cousin of mine who was in the hospital after cancer surgery. I spoke with a young man on chat and he promised a refund and a $99 credit. I received the $99 but not the credit. I have the chat transcript to prove what he said, however, when I followed up by email (No way to phone and talk to a real person) she would not correct after at least five emails. In the last email she even went so far as to say, "What he meant to say." Get real. In fact, the order was still sitting there unfilled, never cancelled. I am now out $88 and no flowers. Now, I want a refund, not a credit because I don't want to do business with this company again. There is still no resolution.

Very helpful person who quickly resolved my problem. Great experience! They were able to refund my discount for the promo code that was not working. It was a great solution to my problem. I ordered two bouquets and I am very excited to receive them I love Bouqs and can't wait for my order. Thanks for the service!

I sent my mother flowers for her birthday. They arrived dead, dried out and looked like they had been in the box for a week. It was disappointing and embarrassing. If you offer flowers from all over the world, you should be on top of quality control and offer your customers more that just a replacement. I would expect a replacement and a credit toward a future purchase. They have certainly not worked to win my business. They earned this review.

Thank you Jomer! You helped me tremendously with the peonies that came to the house that were less than desirable. No hassles, just polite and professional, very prompt with a refund to my account! I can’t say thank you enough! I will continue using BOUQS! All of my previous orders have been spectacular. BOUQS means what they say about their guarantee! Thank you!!????

Ordered a Bouqs for my stepmother's birthday. Peonies arrived nearly dead. This was my first time ordering from Bouqs so it was very disappointing, definitely not a winning performance. Love your business model, but need to figure out how to ensure flowers remain in climate controlled conditions when temperatures are high. The peonies arrived in Portland around 8am, weren't delivered until 6pm, and it was in the 90s. The customer service I received via Live Chat, however, was excellent!

Originally, about 1 1/2 weeks ago, I ordered a large bouquet from Bouqs to be delivered to my friend in the Hospital. The ordered was never delivered, however when I notified Bouqs they promptly sprung into action and made sure that the floral bouquet I originally ordered would be delivered to my 90 year old friend. Yesterday, my friend, who is now in rehabilitation hospital for the injuries she sustained in a car accident, received a beautiful large bouquet of gorgeous flowers. My confidence and patronage is now restored in my favorite floral company. Bouqs has a large selection of innovative and beautiful floral bouquets.

Johnmar ** was very helpful regarding a failure to ship my subscription order. He offered several options to resolve the issue and I am very satisfied with the result. The quality of the arrangements is top-notch and I will happily remain a Bouqs customer. Thank you.

I've really tried to give these people a chance because I order a lot of flowers and I've tried every company the delivers in NYC but this is far below average. It's just compounding incompetence from the web designers to the customer service staff. It's like none of them have every tried using the website or service to see how poorly it works. Let's start from the beginning.

Delivering dead flowers is bad enough when it ruins a birthday event. It gets even worse when Bouqs determines a few stems were broken and refuses to do nothing more than return 10 dollars on a 50 dollar order. Absolutely horrible customer service and even a worse product. I would avoid this company at all costs, unless you are looking for a gift of dead flowers then they are world class.

Locked out of my account. I was looking at a subscription and can't get into account to shop and/or search the various subscription plans. I was given a temp password to apply in 30 minutes when account will be unlocked. The young man that helped me was very helpful, professional and productive.

My boyfriend ordered a Pegasus bouquet. We received notification they had been delivered - nothing had been delivered. He called the Company on a Thursday and they said they would send out another bouquet. It was delivered on the following Tuesday. Please note that these bouquets do not come in water or with any sort of hydration for the flowers. Any respectable flower delivery service wouldn't send flowers without water for 5 days. When I received the flowers on Tuesday they were already rotting. I cut the stems, gave them room temperature water, cut the dead leaves and watched the bloom over the course of a couple hours. Two days later the flowers are dead, the petals all over my desk, and $79 dollars was wasted. I do not recommend ordering from this Company.

My first shipment stated that it was delivery but there was no package delivered. The agent I spoke with via chat was extremely knowledgeable and replaced my delivery with no problems. I would definitely recommend your Company and can't wait to see what the flowers look like in person. Thank you.

Hello. I'm a first time customer. I chose you guys for the style and modern flair you show and for your eco-friendly business. I had a couple of questions after I placed the order and used your chat box on the website. I was so impressed with the quick replies and helpfulness of your staff. Especially when I realized our client wouldn't be around for the delivery! Your staff cancelled the order and then placed a new one for me. I appreciate that he was able to solve the problems so quickly and easily. I will definitely order from you again! Thank you!

I ordered a bouquet of flowers for a very special lady, and they arrived to her, wilted, with burnt edges. Unbelievable. They came in an unprotected FedEx box that definitely contributed to the flowers' demise. Will NOT be using again.

The first couple of times I used Bouqs, I loved the flowers and the price. Since then it has gone steadily downhill. Old or dead flowers, wrong items, very poor value for the price. No more, I am switching to a different company that I can rely on to deliver flowers for important occasions. Bouqs has ruined enough birthday surprises. Done.

Some of the peonies I received today were dehydrated. After sending an image and communicated in the chat, the replacement flowers will be coming. I am very appreciative of the courteous and helpful person who helped me thru the chat. This is second time I received the flowers from Bouqs. Looking forward to the replacement order as good the the first order I had 2 months ago.

Bouqs.com had a large selection of beautiful arrangements. I selected one and was getting an error message trying to complete my order. I started a chat session and within a couple minutes, a very helpful agent from Bouqs was able to successfully process my order in a friendly manner. Thanks!

I and my two daughters received bouquets from my niece for hosting her baby shower. Unfortunately two of the three bouquets were in very poor shape. One so bad, it had to be thrown away. The tulips my eldest daughter received were dropping petals when she took them out of the box. Full disclosure: the third bouquet wasn't in as poor shape, but looked pretty wilted on day two. All three bouquets were received on Tuesday and by Wednesday evening, all three were in the trash. Out of kindness I contacted Bouqs directly to advise them of the quality of the flowers, and included photos of the bouquets. She responded quickly, which was nice, but advised me that the flowers would improve with hydration and to send her additional photos if they didn't improve in another day so they could "investigate further". I suspect she thinks I was angling for more flowers. Uh, that's a 'no thank you'!

After spending way too much time with the online chat. I was told the issue I was having trying to get the site to accept the discount offer was taken care of by the person I was chatting with. Then after some time has passed, I received an email stating that the information I received was incorrect and that she was unable to apply the discount after I was told it was all taken care of. It was at this point I told them to cancel the order.

I have ordered several times from Bouqs. Flowers are different and beautiful. On my most recent order, there were so many blooms in the Bouq that the friend I sent them to shared with her daughter. Their customer service has always been exceptional. I have recommended Bouqs to my friends, and will be using them more in the future.

Pretty simple, trusted Bouqs to deliver my mom’s 91st Birthday flowers and they were a no show. Only when I called my mom to find out how she liked them did I know they were not delivered. Bouqs did not inform me and I had to call to have my $124 refunded. Do Not Trust Bouqs!!!

I sent a Bouq to my mom for her birthday, and it showed up on time and most of the flowers were beautiful! However, one of the hydrangeas was molding and was starting to cause some of the other flowers to turn.

Several years of orders were perfect delightful worth it. Then, beginning w/ orders fall 2018... 3 very poor quality flowers. The last two were either free or discounts as an apology from Bouqs for prior poor quality... but I’m done trying it out again after two horrid quality Bouqs and one just passing. Flowers were anemic, fading, browning. Customer Service gave lame excuses. Without outstanding and reliable quality—your flowers aren’t worth the price.

I love this company. There is only one teeny tiny complaint - I never get thank yous from the people that I send flowers to and when I call to make sure that they got them they ALL say the flowers are beautiful but there was no card. Then I tell them to look again and they find something with my name on it. Since I haven't sent flowers to myself I don't know what the card looks like so I don't have a visual of what the problem is. EVERY SINGLE ORDER this has happened. Now maybe my peeps aren't good at reading or they are so overwhelmed with the beauty that they don't look for a card or maybe this is something that could be improved...

I have subscribed to periodic deliveries of flowers, which, with one exception, have been beautiful and fresh. But, who can assign fault when something is not delivered, and then later shows up in poor condition? Customer service was accommodating and I still have a credit for the "missed" delivery. Don't know who all is out there, but these are the best I've seen.

Such beautiful flowers. Very little follow up when it really matters. Had TWO orders back to back arrive incorrectly to my recipients. First didn’t get delivered because flowers were unavailable and NO communication that they weren’t. Until I asked why they hadn’t been delivered. Second I paid extra for a mason jar vase and it didn’t arrive and when I reached out, was not given a response until I followed up AGAIN. Remedy for first was new flowers. Remedy for second was credit back for vase. But for two orders in a row to be wrong and handled poorly, you think they’d go above and beyond to welcome me back again. Will evaluate ALL my choices next time I place a flower order for family and friends.

The order amount sent in an email didn't match the amount charged to my credit card. Then the delivery arrived late despite being confirmed for the correct day multiple times. Then it was placed next to the recipient's trash cans in the hot sun in July. It wasn't even noticed until the next day. Throughout the whole debacle, the customer service reps didn't seem to understand what was going on or how to help.

When your company first came on Shark Tank, I was impressed with your offering. As long time ProFlowers.com customers, having fresh flowers sent directly from the volcano hillside growers, with no extra or hidden charges, delivered price, no vase upcharge with one reasonable price made sense. At first, most all flowers we received from you were fresh and lasted a week or more.

I Love Bouqs because the flower arrangements are lovely, organic (safe for my loved ones) and the company is unique. I love how they make it personal by showing who grew your flowers. They have always delivered on time and my loved ones have always been super Happy with the Beauty of the bouquets!

My husband ordered flowers for me and they arrived with most of the flowers rotting, smelly, and slimy. Contacted customer service who agreed to send a new bouquet to me, which again turned out to me rotten and slimy. They asked if I wanted credit to send a bouquet to someone, but I refused because I would never want someone to have the same experience that I did: elated to receive flowers and then disgusted upon opening the package. My husband was refunded the full amount for his original purchase.

Sending a subscription as a gift. Beautiful fresh flowers each time. When I had a problem with timing the subscription they were very accomidating. Would not hesitate to order from them. Easy to do online and they are available by phone as well. Found them through my daughter who has been using them a very long time.

I wanted tropical flowers for a party. Local florist said no way, that I would have had to order 4 weeks in adavance. Bouqs delivered three fabulous bouquets that were gorgeous and mentioned by many of my guests. The Pina Colada actually had tiny pineapples in it. My daughter (who the party was for) was thrilled. Just adorable! Thank you Bouqs!

The flowers were finally delivered 5 days late with mold and wilted! Disgusting. I had to call daily and received the refund, BUT I wanted the flowers delivered ON TIME as purchased. Very unhappy with the product & delivery! I ended up ordering a whole new bouquet from another company - who delivered beautiful fresh flowers ON TIME.

Trying to find peonies on the east coast in August is near impossible as they only grow on the west coast from April to June. The Bouqs Company helped me get a bouquet of 10 flowers just in time for my August 11th Anniversary. They arrived safely and on time via FedEx and the price was phenomenal. I contacted their customer service with a couple questions before ordering and that experience was equally positive. The photo attached is of the bouquet which is still opening from bud state 2 days later.

I chose Bouqs after seeing them win the Kinja best flower choice around Mother’s Day. The idea of sending my mother a subscription of flowers seemed amazing. I liked to think getting a bouquet every month would bring her happiness. But what you’re actually ordering is stress, frustration, and bad customer service. Of the four orders my mother had gotten so far there have been issues with every single one. Especially as it relates to delivery.

This was my first time ordering, and I loved the flowers. They were for my daughter's baby shower--her nursery theme is safari, and the flowers (along with palm leaves that I bought from Michaels), were just perfect. I am travelling now but when I get home I will be a regular customer for sure... Excellent service and product!

I received 5 calla lilies with 3 leaves which only lasted 3 days. A new bouquet of the same flowers were sent. The second attempt was no better with the flowers never opening and turning brown in 4 days. My suggestion would be not to include calla lilies in a subscription order. I was very disappointed.

I have used this site several times. My daughter bought me flowers for mother’s day as did one of my sons from another vendor. The ones from Bouqs lasted 2 full weeks. The ones from my son/3days. I ordered flowers for my daughter and they were delivered late. She was out of town so she didn’t get them until 2 days later. When I notified them, they immediately offered to replace them or credit my account!! Amazing service without numerous back and forth messages. Their flowers are the most beautiful and their customer service exemplary. They have the most beautiful choice of high quality flowers. No cheap flowers ever featured or cheap fillers to make the bouquets appear larger. I always use them for all my flower needs.

The flowers I got were in rough shape, once even moldy, when opened up and put in a vase they looked like weak versions of the same sizes in the pictures. For the money I’m spending I could go to my local florist and get a much better product. Unfortunate, because the pics on the web page show such beautiful arrangements.

My parents recently received the second installment of their flower subscription. I happened to be at their house and saw them. They did not look like the bouquet that was pictured. It was varied colored roses and purple filler/greenery. If you are unable to fulfill the order as requested then the customer should be able to substitute another bouquet. I really like your company but would like consistency and quality to be higher especially given the cost of the flowers. Thank you!

From the arrangements to the customer service team, Bouqs is simply the best in the business. I have ordered numerous bouquets and only once had an issue with an order arriving damaged. I was issued a refund within hours even though it was a holiday. I will never use another flower arrangement company.

I recently placed an order and it seems the farmer shipped it out late so without me asking customer service refunded my shipping. Although they did arrive the day after my grandma’s 99th birthday, I was happy I did not have to ask for a shipping refund. The flowers were rare and beautiful.

I really like Bouqs. So easy to order beautiful bouquets. I tried the subscription for 3 months. The flowers arrived on time and reasonably fresh. They do not appear to ship refrigerated. In Las Vegas that can be a problem if you are not home to receive them. The medium arrangements are lovely. Definitely more greenery than flowers. I followed all the instructions for care and watering and found they all died within 4 days. I would use them for sending a gift, they are more reliable than FTD. But for weekly or monthly flowers I can do better at Trader Joe's.

When I received my first shipment is was beautiful and lasted about a week and a half. Every other shipment did not last. Always had to call to complain. Then I was starting to be charged every week for an every two week delivery. I saw this on TODAY show and thought it would be an awesome experience. It was everything but.

I always buy flower arrangements for the birthdays of friends in Manhattan. Usually I purchase them from florists located close to their homes. The photos from the Bouqs Company were so lovely I decided to try flowers from them this year. The flowers were indeed lovely, but delivery was a problem. I paid for Saturday delivery because I knew they would be at work on weekdays. Neither time were they delivered on Saturday; they had to come home from work to take delivery, which was a great inconvenience. I will resume purchasing from local florists.

I had more than one subscription order that arrived damaged upon receipt. Trying to resolve the issue with customer service is not easy. You have to practically fight tooth and nail to get shipping and handling and taxes included when requesting a replacement even with pictures of the damaged product.

I did not place this order, but the first flowers were dead at the arrival, so I did call and you replaced them and they only last a couple of they (tulips and other bulbs purple color). Very disappointing. I feel bad for the sender.

I ordered red, white, & blue flowers for my daughter for 7/4, but they came in pale colors. Bouqs apologized and let me re-order. My daughter just moved to a new state last week, so I ordered her some tropical flowers as a housewarming gift for her new location. She was very happy, as am I. Thank you, Bouqs.

The Bouqs flower bouquets are prettier than any other florist. Due to the fact that these flowers come directly from the grower, they stay fresh 2-3 days longer than bouquets from other florists. Bouqs has the most beautiful assortment of flowers. Their Rose Bouquets are outstanding. They are the most expensive, but they are worth the price.

I have ordered two different bouquets, and have been satisfied with both transactions. With the second bouquet, there was some trouble with the delivery and even though I was upset, the customer service employee I talked with handled my complaint with professionalism and efficiency, and was able to solve the issue satisfactorily. The blooms last for at least three weeks (in my experience) and I love their beauty.

When I received the “radiance” bouquet the sunflowers were wonderful and lasted forever, but the purple asters were dried up. I notified Bouqs and they offered a full replacement which was quite generous given that a few accent flowers were off. Overall I was quite pleased with the Bouqs response and would absolutely recommend them to others!

My siblings and I send our 96 year old Mom a bouquet every month. She never got excited about anything we bought for her over the years, until the Bouqs floral arrangements. She looks forward to them each month on the 3rd and raves about them to all of us. Thank you for creating the perfect gift for our Mom!

I have loved every flower arrangement that I have gotten from Bouqs until last month. Last months flowers lasted only 3 days before the started dropping petals and wilting. I do not remember what the order number was or what the flowers were but I was extremely disappointed. I belong to the monthly subscription and this is the first time I have been disappointed. If the August shipment is similar then I will cancel my subscription.

I love the idea of local growers and your price is reasonable. However June and July flowers were disappointing (calla lilies and gerber daisies). They didn't last even a week. I do think you need to rethink some of the flowers like that. This month, while I'm not a carnation fan I appreciated the amount and the color.

When I send flowers to someone who is sick or in a hospital, I choose bouquets that don’t have specific flowers because although they are beautiful, some just have a hit or miss odor and the last thing I want to do with my gift is make their day worse because of a strong smell. I chose the Road Trip bouquet because it specifically listed and showed a great mix, including Calla Lilies, which are great. Unfortunately that’s not what my recipient received. She got yellow daylilies in her bouquet, which aren’t great because of their scent.

I have ordered from Bouqs several times and have always been very happy with the results. The flowers arrive on time and perk up within a day or so. They are always exactly as advertised, fresh and last at least a week. Even though they are a little more expensive than some other online florists they have a better product - I have used at least two others and Bouqs has the best flowers that I ever ordered.