The Bouqs Company Reviews

I recently decided to try Bouqs after seeing their Instagram page and liking the bouquets shown on their website. I ordered a bouquet called Summer Style that feature ranunculus and other lovely yellow and pink flowers. While the ad indicated local florists may add their "own interpretation" I did not anticipate getting an arrangement that my local bodega would throw away. For $75, I received 3 orange mums, 3 tiny roses, 3 half dead flowers of unknown origin and greens. It looked NOTHING like the bouquet I ordered and it certainly was not worth anywhere near $75. It wasn't worth $10!

I received a bouquet and there was some heat damage in transit to the floral arrangement. I reached out to let them know and shared a photo. Customer service was on top of it immediately and although I did not request anything from them they insisted on making it right and shipped me another fabulous bouquet which is blooming beautifully. Sometimes, issues occur in shipment and it's not the vendor's fault. The true sign of a great company is how they respond and treat their customers. I will strongly recommend Bouqs to others I know and use them myself in the future.

I have ordered from Bouqs probably 9 or 10 times. The flowers that they offer are mostly blooms and not a lot of filler which is why I like to order from them. I have had a few issues with delivery time flowers arriving late which has been very frustrating as they are typically for birthdays. But each time I have reported issues they have made it right by offering a credit on the bouquet or something of the like. A company may not be able to get things right every time but for Bouqs when they don't, they offer to make it right and is why I keep coming back.

Spent 2 1/2 hours trying to place online order. Chatted with 3 different cs reps because their site wouldn't take me to PayPal to complete the transaction. Finally called and spoke with another, can't seem to fix the problem. Using ProFlowers now.

Pretty expensive for a $5 looking bouquet. I’ve order two bouquets from them now. The first one arrived 3 days after the selected delivery date & mostly dead. After some arguing they gave me a credit for the amount spent. I recently decided to use the credit, the flowers showed up on time, but the blooms that were opened are not fully open and dried out so they won’t open any further, and then half the blooms that aren’t open are all so wilted that they don’t seem to be coming back (followed all instructions that they send with). The pictures of the bouquet on the website showed multiple colors (reds, pink, yellow, orange, white) when ordered it, however there are only mostly pink and then some red. $70 bouquet with shipping, the grocery store sells nicer for less????‍♀️

I got married yesterday, and placed an order with Bouqs a few months back. Our order was confirmed via email that the flowers would be deliver June 6th, the day before our wedding. On June 6th, only one of the 7-8 bouquets we ordered came. The rest never arrived. We called them repeatedly, and they promised they would arrive by noon on the wedding day. They did not. Extremely disappointed and really put a damper on my wife’s morning. I have many friends getting married this summer, and one who had already placed orders with Bouqs. We ensured they canceled their order and will make sure none of our other friends consider this company. Hopefully we get our money back.

Hello, I wanted to let you know how gorgeous the arrangement was that I sent to my daughter for her birthday. The colors were vibrant and the flowers full and hardy-looking. I had received a double bouquet for Mother's Day from my daughter that lasted two weeks! I have never received such gorgeous blooms and had any fresh flower stay so healthy and full. Thank you for using the farmers who provide such beauty.

Purchased a bouquet of peonies from and have never been more disappointed in the quality of flowers or customer service!!! Received them on May 30th and a week later they look just as terrible as when they arrived and! There are buds that didn’t even bloom - they just turned brown. Asked for a refund on my $60+ purchase and was told the flowers only last 2-3 days after delivery...I’m so glad I wasted my hard earned money on a crappy bouquet of birthday flowers for myself.

I received 2 Bouqs. The first was nice. Flowers unusual, looked fake. Water stunk from the preservative to put in the water. The second was a mess! Flowers bent and dry, one fell off when I opened it. The green fertile stuff was packed too close and smashed on each side. We called, my hubby took a pic, no response!!! I threw them out after 2 days bc of the look and the smell! I’d never get another of these. Don’t waste your money!

This is an extravagant service. Yet, my wife is worth it for a weekly delivery, of course! 3rd week's flowers never showed up. Upon contacting customer service, a logistical misstep turned into a customer service fiasco. Don't offer me $10 credit for OTHER purchases. The only way to handle your mistake is to refund fully the charged amount for undelivered product and just maybe send a replacement out ASAP. 3 emails exchanged with your customer service department is a waste of my time. Also, not easy to cancel the subscription. New buyers, beware. To the company, come on, just buy the Customer Service playbook from Zappos. How difficult can this be??

I sent a gift and was informed that half of the roses were broken off the stems and broken. Totally unacceptable. All the company did was refund $15.00. Never again. Beware!!! They apparently don’t stand by their products.

I was a customer of Bouqs for long, and I loved the idea since they were featured on Shark Tank. The flowers are mostly great and usually compensated for some of the problems I faced. Ordering more temperature sensitive flowers was not always fulfilling as they usually arrived half wilted, especially the freesia. At some point I had 2 subscriptions, flowers some time arrived 24 hours late or a different bouquet arrived. It wasn’t nice, especially for anniversaries, but it was still tolerable.

I was excited when I saw they delivered ranunculuses, they looked beautiful in the photo, so I convinced my boyfriend to buy a bouquet for his mother for Mother's Day. They arrived promptly the Saturday before! While the flowers themselves were pretty, when I saw the photo of them in a vase...the word that could describe the diminutive bunch of flowers was 'disappointing.' When my boyfriend saw them in person he was a bit embarrassed that the the bouquet was so small. I understand that there was only supposed to be certain number of flowers, but there was hardly any other greens- I think I saw one sprig of accent green in the bunch, and it made the bouquet very empty and unimpressive. It was too late to send them back (they were delivered to her home), Mother's Day has already come and gone. I've lost confidence with buying another assortment from them in the future.

My mom lives in a town in Montana which has dwindled down to just a single, local florist. As such, the selection of flowers/plants is extremely limited and, honestly, quite boring. Enter "The Bouqs Company"! I selected a beautiful ranunculus bouquet and was a bit fearful about how such delicate flowers might fare in delivery. Within a week, just as scheduled, the flowers arrived, perfect & fresh! My mom was delighted and said the display grew prettier by the day. Thanks, Bouqs, for providing a gift option even for rural America!

My husband had the ’Deluxe’ tropical love bouquet delivered to me for our wedding anniversary from Bouqs. My first impression was that the flowers looked a little worse for wear. Like they have been on a long bumpy journey... Then the stench of rotten flowers hits me. There are slimy rotten leaves scattered throughout the bouquet. My kids even said “those flowers stink!” It’s would actually be funny how bad these flowers are as a gift, except that they cost $50!!!! I had to discard a bunch of rotten leaves and remove black slime from the bouquet. I would never order from this company again! This was my husband’s third order and each delivery has got progressively worse! This one was disgusting!!! I told my husband he should be offered a full refund!

While my experience ordering the flowers was easy and uneventful and the delivery was on time and without issue (which is WAY MORE than I can say for the previous company I had attempted to order flowers from), I am only giving them a 4 out of 5 rating (because nothing bad happened and nothing special happened either (as far as placing the order went). Once delivered, my wife was THRILLED with these flowers (which lasted a full 2 weeks!). She said that they were the "Best flowers she had ever received".

My son sends me flowers every birthday and this year he tried a new company, Bouqs. I opened the box that was placed on my doorstep to find wilted flowers with leaves blackened. I called Bouqs and spoke to Mary **. She was very apologetic and asked me to send pictures. She then emailed and offered to send replacement flowers or promotional credit to my son’s acct for future use. Not wanting my son to know the problem, I opted for replacement and asked Mary to send me the tracking number so that I could plan to be home when they arrived. The flowers were shipped from Tennessee at 7 pm and arrived to my home in Richmond VA at 4:30 pm the next day...20+ hours in a FedEx van so you can imagine they were not a beautiful bouquet. How can Bouqs expect the flowers to last that long without water. I informed my son who is very disappointed and would like a full refund.

Customer support - 1 apologize, 2 "Okay, we will give you a discount on your next order," 3 "We will resend," 4 "We will refund," 5 ? They did not resend, not sure if my son got the refund. This is not customer service; it is complaint avoidance.

My husband has ordered from Bouqs in the past and for the most part, they were fresh. ATTN: NONE OF THE ORDERS I HAVE EVER RECEIVED RESEMBLED THE PHOTOS. NONE. But they were nice enough (as in the flowers weren't dead). Today is our 17th anniversary. Flowers arrived --2 bouquets of rainbow roses. The roses were in terrible condition. The red roses were dead (half of the bud was discolored black), the white roses were dying (wilted and brown at the tips) and the peach/salmon color roses had dead parts. Truthfully, it looked like something out of a Halloween movie.

I received an orchid as a gift that was advertised as being shipped with buds closed. In fact, the flowers were either fallen off in the box or about to fall off. There were a total of two closed buds. I reported it and sent a photograph and was told the company would offer the sender a 50% off on his next order. This is obviously not a solution to a problem. This company advertises 100% happiness. More like 100% poor customer service and a total lack of resolution of an issue. The flowers were $69. Had the person purchased them locally they would have been half that or less. This company is expensive, provided a poor product, and did not resolve a real issue.

Mother's Day happens to double as my mom's actual birthday so every year I go all out and try to get her some exceptional flowers. Previously, I was a happy customer of BloomThat. They were reliably delivering beautiful bouquets each year I ordered them for a fairly reasonable price. Then they were acquired, so I had to go with a new service this year.

This is the best flower service on the planet. All the flowers I've ordered lasted 3 weeks or more. Never has a bad arrangement been sent, all were gorgeous and very unique. My mom loves it when I send her flowers from them and brags to everyone she knows just how long her flowers last while her friends' flowers die in 3-4 days. You can get 3 different size bouquets choices which vary in price. Sometimes (usually) they have a double your blooms special and you get the middle one for the low one price. That's when I get the flowers. Some come from out of the country while others are from the states, but they guarantee you'll love the blooms and I've never been disappointed. Very wide selection of flowers & plants. Reasonably priced.

The company contacted me again and made good on giving me a new order of flowers. I am hoping they will arrive beautiful. The manager apologized and took care of things right away.

I was really excited to try out Bouqs for the first time rather than my usual big company or local florist. BIG MISTAKE! I ordered flowers for my best friend of her 25 years’ birthday and they were scheduled to be delivered on 5/16 (her actual birthday). It’s 5/17 today and I call to check on the delivery, to which Bouqs customer service says that it’s a “problem with FedEx” and they need to replace the order. Huh? Ok, I don’t mind replacing the order, but I would expect to be compensated in some sort of way as these flowers will now be several days late.

I toggled between using their company and another for a fresh flower delivery service. I selected theirs and even signed up for the monthly subscription only to be severely let down with the first order. The person who received the flowers sent me pictures of the arrangement they received, it was HALF DEAD, with rotted leaves, flowers, AND MOLD! That is SUCH an embarrassment for both myself and your company. How can ANYONE make such a awful arrangement and how can the next person feel comfortable delivering it? This was the first floral arrangement my Mother received from her Grandson at work and it looked like the flowers were taken from dumpster after a few weeks of rotting in the sun. I sent them pictures and asked for a FULL REFUND for this disgrace. The person who made such an awful, rotten arrangement is in clearly either a saboteur or in the wrong profession.

I ordered flowers this past Mother’s Day for my Mother in law. The flowers NEVER delivered although I received 2 emails from Bouqs stating flowers were delivered & I was charged. I was and am embarrassed & angry. Separately, I sent an arrangement to my sister in law which did arrive, but the roses were turning brown and the other flowers were wilted and dying. Terrible experience. Do not order from Bouqs.

I ordered a Deluxe tropical arrangement for my mom for Mother's Day and she told me some flowers from the arrangement arrived dead and had a horrible rotten smell. She took a picture for me and I sent it to Bouqs. They responded "the flowers look fine and sorry for the smell" - what kind of response is that? I sent another email and politely asked them to take a second look at the dead flowers are it was clear they were not fresh. I am still waiting a response...a week later.

I was a little skeptical about sending flowers from this company after reading the reviews, but I took a chance and I'm glad I did. The bouquet that my mom received was really beautiful and the flowers were fresh and slightly different than what you would purchase at a grocery store - the yogurt she received had roses, stargazer lilies and pink calla lilies with some greenery. I have signed up for the subscription for my mom - she was very surprised and excited to know she would be receiving fresh flowers every month. Thank you Bouqs for outsourcing such beautiful flowers!

I contacted Bouqs after receiving two bunches of tulips from a friend as a gift. Some of the tulips were fine but others didn't open -- they just withered and died despite my following their care instructions. When I contacted Bouqs to let them know, they first reiterated the care instructions to me; clearly they hadn't read my note. When I wrote back a second time, they told me they wouldn't replace the one bunch of tulips as I requested. They would only execute a replacement if the person who ordered them requested it. I was not comfortable telling my friend her gift wasn't very nice. Their attitude was not customer friendly. I would never order from them. I much prefer Farmgirl Flowers; if there is ever a problem, they replace the flowers right away.

Beautiful, fresh, unique and very lush flowers - easy to order and lots of delivery options. Website easy to navigate and content and photos excellent. Best flower delivery in many years. Highly recommend!

I ordered a bouquet that was delivered today. Overall it was a beautiful bouquet. In transport one of the flowers fell off of the stem. I notified the company and they offered me a 10% and then a 20% discount off of a future purchase. I would purchase flowers from here again, but doing so knowing that there probably isn't much that they can do to fix problems since they are shipped from Ecuador and there is no probably no local help. If you purchase flowers here, just know that if anything is wrong day of especially if it's a minor issue like mine. There isn't much they will do but offer 10/20% off. That said, the flowers were nice and I would purchase from them again, just knowing that the recipient might get flowers with some travel wear and tear.

I ordered a Mother’s Day bouquet for my mom - who lives in another state. They delivered to someone who clearly wasn’t her - as the person signed an entirely different name. These people don’t seem too interested in fixing this wrong delivery, and now I’m out $100. Next time, well, there won’t be a next time here anyway. Read their reviews, and look at their overall satisfaction rating. Enough said (written).

I was to be the lucky recipient. Flowers sent by my son to celebrate Mother’s Day, and truly, it is the thought that counts, but when you spend this much money, the quality/service should shine too. Well, guess again. Opened the box as soon as they were delivered and found the flowers of very poor quality. Saw a stamp of a “Happiness guarantee” and started down a long and unsuccessful path to filing a claim, with express instruction NOT to involve my son, not wanting to cause any embarrassment or upset. Long process, including picture of the bruised, brown and misshaped flowers, the crushed stem that couldn’t support the bloom-seconds that should never have been sent. 2 notes later, I am told that a partial refund (to cover some of the flowers?) would be going back on my son's credit card-wrong!

The price was on-par with other companies, but the arrangement was pretty sparse for $70. Not very good at all. They refunded my money, which was very good service, but I’d rather have had a good product. Will try again, but I’m not too optimistic.

I sent two orders of flowers for Mother's Day from your website. One went to my mother and one to my mother-in-law. Both were disappointed in the quality of the flowers. My mother received the Goddess Grand bouquet. The flowers never perked up although she followed all of the care instructions. They arrived Thursday and by Saturday they were already losing petals. She said they were so crammed in the shipping box that some of the stems arrived heavily damaged and she had to throw them out. She was unable to use the vase that I ordered with the flowers because it was so lightweight that the flowers were unstable in it. My mother-in-law received the Heartfelt Deluxe bouquet. She split them in to two vases since they didn't fit in the vase I ordered with the bouquet. Her tulips arrived droopy and never revived. She also followed the care instructions. Some of the iris stems are already drying out although she just received them on Thursday.

Don't offer next day delivery for busy holidays if you can't meet the demand. The flowers I ordered for delivery on 5/11 were delayed to 5/14 without any notification. I noticed when I checked the order status the day I expected the delivery to arrive. The next day I tried to cancel the order, but it was too late. The only redeeming factor is their customer service. I was offered a credit for the delay and ultimately got a refund due to my dissatisfaction. Since the order was already in transit and could not be cancelled, it arrived today and included a bunch of old, bruised roses. I will never order from this company again- a total hassle, disappointment and poor quality flowers.

I ordered three arrangements for Mother's Day for two daughters-in-law, and my mother-in-law and requested, from their calendar at Bouqs, Friday May 10 delivery. AT almost midnight on the 10th, I was informed the order was being shipped and should arrive on Monday May 13, the day AFTER Mother's Day! One did arrive on Sat. May 11. One other arrived also on Sat May 11, but my son, daughter-in-law, and daughter-in-law were out of town for the weekend, so the flowers sat in the sun for two days. The Third arrived on Monday May 13 and as my son said, "Cecelia, our three year old daughter could have gone out in the yard and picked weeds that looked better!" The company did refund one arrangement for $60.84, but refused to do any more. DO NOT do business with this company!!!

Is unwilling to be accommodating. I ordered Mother’s Day Flowers to be delivered today and they won’t get there until Thursday. My mother won’t be home then, as she will be going out of town for a week on Thursday. The company refused to give a refund or change the delivery address.

I received a Groupon purchase to go towards flowers from The Bouqs. Wow what a mistake!! Some of the flowers were rottening and petals falling off when she was taking them out of the box. I chatted with someone online and he told me he needed a picture. I told him that my mom had already thrown them in the trash and she shouldn't have to dig thru and pull them out. Well that didn't satisfy them so she pulled them out of the trash and supplied me with a picture which I sent to them.

I had flowers sent to me for Mother's Day. They were from a company called The Bouqs. Some of the flowers came with a vase. The vase did not have any visible cracks in it, so we filled with water and set them on our kitchen table and went to bed. The next morning next morning there was standing water on our table that had leaked out of the vase. I sent photos and explained what happened and the company does not stand by anything. They said "it's out of their control and that is that." They refunded the vase to the person who sent it to me. Our table is ruined forever. I would not recommend ordering from this company.

Bouqs, you need to maintain more quality control over your flowers!!!! My husband ordered tulips for me 10 days before Mother's Day. They arrived 3 days before and were carefully packaged but the tulips looked pathetic. Their colors were washed out and they looked like they had gone through some distress. NOTHING like the beautiful healthy colorful pictures of tulips on your website!!!! A few flowers opened... on others the petals just fell off. They looked bad. Overall, it was a very sad, disappointing arrangement.... It took forever to find a place on your website to find customer service or contact us (we finally were able to send an email). You have to find a way to deliver what you advertise!!

I've had a series of bad orders with this company: Last Mother's Day, 1 bouquet out of 3 showed up on time. Multiple orders for varied stem bouquets were SIGNIFICANTLY smaller than the pictures on the order, as well as stem count being an entire tier off. Multiple orders with delayed delivery, causing the flowers to be a hot, sweaty, melted mess upon delivery several days late. Multiple orders had roses with some type of mold or with rose spots, broken stems, and even flowers completely broken off of the stem. The last straw was a complete lack of fulfillment for my Mother's Day order this week. I placed the order well in advance, tracking information was entered when the bouquet was supposedly shipped, then the delivery day came without a delivery.

Stargazer lilies are pretty distinct and the flowers we received were not the correct variety of lily. Based on the tracking my order came from Ecuador and not California which was different from the intended order. Looking through their site, my order was processed my order as the "Compassion" arrangement and not the "Sierra Sunset". Additionally, I ordered the mid-sized arrangement expecting 30 blooms but received only 8. So on top of the wrong flower, the order was also downgraded despite paying for the upgrade.

I was gifted some Bouqs flowers last year for my birthday that were great... so I thought I'd give it a shot and I ordered flowers this year for my mom for Mother's Day. They were delivered on time, but when my mom sent me a picture of the flowers, the bouquet was SO MUCH SMALLER than what is pictured on the website, even though I ordered the "grand" (biggest) size available. Very misleading. The flowers look pretty, but I won't order from this company again.

I received trash that delivered to me yesterday by Bouqs.com because my daughter spent $85 as she ordered flowers to me for the Mother's Day. But the flowers were dried, withered, dark, scarred, and the leaves were dry, yellow, and dropped down. I was so disappointed with received this trash for my Mother's Day. It was $85 from Bouqs of LA California. I was wondering why did you send these withered "flowers" or dried tree branches to moms during Mother's holiday. Do you have mom? Did you give these dead tree branches for your mom's Mother's Day? It's too bad experience! No Bouqs.com anymore!!

My daughter sent via express delivery (arriving Friday before mothers day) some peonies. Unfortunately, all 6 buds were tired and 3 were shredded and the greens were dried up. It was the saddest sight. Today on Mother's Day 3 buds opened, one did not and 2 were shredded. I did not have the heart to tell my daughter since she was so enthusiastic but did not send her a photo to disappoint her. She is a loyal customer and she promoted the company to me, her siblings and friends.

I ordered a Mother's Day tulip arrangement to be delivered to my mother who lives in another state. When they arrived she called me right away and said she was very disappointed in the flowers. % of the flowers were completely broken off from their stems, several other flowers were already wilting and in very poor condition. I contacted Bouqs and sent pictures of the flowers that were taken minutes after they were delivered. I was told that they would give me a credit for 50% off my next purchase. I argued that I wanted a refund on the order that was just delivered, not a discount on a future order - that I have no intention of using. I received an email saying I would be given a refund in a few days. I am not confident that will happen. This was my first and last order from Bouqs. I wish I could post the pictures of the flowers.

I had a large order placed for Mother's Day. Ordered the flowers four days prior to be delivered the day before Mother's Day. Flowers never arrived. When I reached out they said they could not fulfill the order and that they "dropped the ball" offering me a store credit and 20% off coupon for my next visit. I get things happen but when they do, you have an obligation to make it right. 20% off and a store credit is laughable Bouqs.com!!!

I made two separate orders. The one for my mom was not shipped and not delivered and the first CS rep refused to process a refund. He offered to deliver a VERY late replacement or issue a credit. I had to contact another CS rep to get resolution. What was upsetting was that no one from Bouqs contacted me about the issue. I was left to find out about it myself. I surmise nothing would have been said if I hadn't discovered their ruse.

My son sent me a dozen roses for Mother's Day. They arrived looking less than fresh and within one day they were drooping, looking awful, with many petals falling off. I contacted customer service and they said they were going to give my son 15% off to replace them!!!! They should stand by their product and send me a replacement FOR FREE. I don't know why anyone would ever order from this company. My son thought he was sending me a lovely gift and all I have is dead flowers. Do not order through this company as they think 15% off for a replacement or next order is a satisfactory response to dead flowers.

Decided to try Bouqs. Ordered sympathy flowers. Never heard from the recipient so checked the order and for some reason flowers are scheduled for delivery 2 weeks from the date I ordered. Second try: Mother's Day. Flowers were delivered on time, but very poor condition. Tulips will definitely not make it. Done with Bouqs!

We buy our grandmother flowers every year for mother’s day. It’s something she looks forward to for the 364 days leading up to it. This is the first—and last—that I will ever use Bouqs. Steer clear of this place! I never leave reviews like this, nor did I even have an account here at a ConsumerAffairs website, but I feel compelled to steer people away from using this ridiculous service so much that I just signed up for an account here, because the support strung me along for days ensuring me they could fix things when finally they just gave up today.

I ordered flowers for my mom and grandmother to be delivered the Friday before Mother's Day. They were never delivered. Today is Mother's Day and I've been told they will be delivered tomorrow, which is NOT MOTHER'S DAY AT ALL. Now I have to buy additional presents and/or explain that flowers are coming tomorrow. I asked Bouqs to cancel my order and refund me the $80. They issued a credit to my account to be used toward another purchase instead. Complete customer service failure. I will never order from this company again.

I received my flowers today from this company and it came on time which was great. What was not great was the flowers I received were not the same as the pictures they advertised. All of the flowers I got looked dead and it didn't come with roses that were shown on the picture. I also chose to get the white vase, but they gave me the wrong one they gave me the clear vase. I will not buy from Bouqs again. I paid a lot for what I expect not for flowers that look dead and also shipping the wrong vase. I understand that Mother's Day could be overwhelming with orders, but it should be your job to inform me of any changes from the initial order.

I placed an order approximately two weeks before Mother's Day. The afternoon prior to Mother's Day, I received an email stating my order would not be placed, the farmer ran short on certain blooms. THE DAY BEFORE MOTHER'S DAY!!!! I WILL NEVER USE BOUQS AGAIN. What, the farmer cannot improvise with other flowers and send out an order?? I was offered a credit, but will not use it... ever!

I received flowers today for Mothers Day from my children -very thoughtful but the flowers were dead on arrival and small.Messaged the company and have not received a reply. There is none to return them to. No-one would buy these flowers if they could see them. A good business model a total rip off to the consumer. Sally.

I ordered a $100 flower arrangement for my mom for Mother’s Day. It looked nothing like the picture! This company is scamming people! The flowers were not even arranged into a bouquet and instead were tied to a piece of cardboard in 3 separate small bunches. No greenery, no butchers paper wrapped around it, like they show on their website! Even worse - the flowers were tiny and not even in bloom!! It looks worse than a grocery store arrangement! I contacted customer service and was given some BS response, telling me the flowers looked perfect and would bloom in 1-2 days. I’m sorry, what?! Who sends flowers to people expecting them to be anything but perfect the minute the recipient opens the box?! That’s is just ludicrous!! Save your money and buy a much better arrangement from Farmgirl Flowers instead. This company should be ashamed of themselves!

My daughter and son ordered flowers for me. The box arrived beat up looking like it was smashed during transit. Several flowers were broken and the vase was dented (but I was able to bend it back). The flowers were slightly wilted from dehydration and were not even what was ordered. The note they included didn’t make it either. I’ve also had a bad experience with an order and know others who have. It’s a great business concept but only if they can execute which it seems they cannot.

Ordered a bouquet that was offered as an AT&T customer loyalty perk. The flowers arrived as a small (4 stems) of lilies, nothing else. The buds were All closed, 4 of the buds were broken off and the leaves were dropping or broken. This is not a BOUQUET. This is a few flower stems. It is not pretty. Save yourself the trouble and money and go to the local grocery store.

Placed an order on Monday for delivery on Friday. Flowers were never delivered. When I reached out I was told, “sorry, we dropped the ball. Here’s a store credit.” A store credit is of no use to me as I will never use this company again.

My children purchased me a bouquet of flowers for Mother’s Day. Based on the picture and cost they expected me to receive a lovely arrangement. What I received was 7 TINY flowers (one of which was crushed and the six that did arrive intact were 1.5 inches) and three huge ornamental cabbages. They were more than disappointed and embarrassed. What I received in no way looked like the very deceptive advertising photo.

I bought my mom some flowers and the picture she sent me of the flowers was a complete embarrassment. I felt like crap. Not only was I missing Mother's Day, but the flowers I ordered for her looked like crap. Most were either dead or not even bloomed. They were all the same color, even though the Bouqs I bought was an assortment of colors. I will never use this company again.

I received a double bunch of roses last year on Mother's Day from Bouqs. A large majority of the roses were either dead, wilted, or had brown edges. I said nothing because I didn't want to upset my children. This year on Mother's Day they sent me a double bunch of Lillies from Bouqs. This year the flowers were in worse shape than last year--4 of the stems were lovely. The remaining stems arrived covered in brown lines, brown edges, ripped edges, bent leaves, drooping buds, and falling petals. The flowers do not match what is shown on the site-- they show bouquets but what you get are flowers wrapped brown paper--you have to arrange them. They ship them without water which may be the issue--all other flower companies either ship the stems in water-filled capsules or in a vase with water. These look like the flowers rejected by florists and not even as nice as the ones sold in the corner drugstore.

This was the WORST company I've EVER ordered flowers from. Delivery was not met, delays upon delays... excuses upon excuses and NO customer service follow up at all. Bouquet was finally delivered with dead, wilted, droopy flowers. I was VERY disappointed.

Placed a order on May 1st to be delivered for May 11th for Mother's day, order will be delivered 3 days late. So customer serviced offered me a replacement bouquet to be guaranteed delivery on 5/11, and just checked and that is also being delivered late. I WILL NEVER ORDER FROM THIS PLACE AGAIN.

It felt frivolous to sign up for fresh flowers, so if it wasn't absolutely perfect I was going to cancel my subscription. But the first bouquet was beautiful and smelled amazing. My favorite part about the experience is that they give you the tools necessary (knowledge and food) to keep those flowers as fresh as possible for as long as possible. Followed their guidelines on refreshing water and the bouquet lasted well into the second week. I pulled out the wilting flowers and the rest continued to thrive. I am very satisfied and can't wait for my next bouquet. Nice to do something for myself with no regrets.

Just used them for the first time this past week after seeing them on Shark Tank. I must say, it was a disappointing and upsetting experience. FedEx did not deliver the flowers to the address I requested. I tried reaching out to customer service and they couldn't help me. All they did was provide the tracking number (which I already had from my shipping confirmation) and requested that I reach out to FedEx myself. In addition to losing the element of surprise, it was inconvenient and a hassle to have to pick up the flowers myself even after paying a hefty $18 for shipping.

I always use 1800-Flowers but decided to give this company a try for something different. Different is exactly what I got! Flowers arrived warm, wilted and broken with petals falling off. I sent pictures & was only given a $10 refund on an $85 order. When I complained again I was told they would resend the arrangement (which isn’t even available anymore) or a promotional credit which I declined. The point of the order was to send my mother a beautiful arrangement, not an embarrassing, wilted mess. I wish I could give zero stars. NEVER, EVER AGAIN!!!

I ordered an arrangement for my aging mother in Florida for her first time celebrating while being alone in her new place. What was delivered was a broken vase and flowers all taped up and unusable. Bouqs only refunded the cost of the vase. Don’t buy flowers from this company!!! Fortunately I was able to find a local florist to send something better.

I placed an order three days ago on May 7th to have flowers sent to my partner in Hawaii for his birthday. I had him open the flowers with me over Skype and to my dismay, the flowers were brown and wilted before they even bloomed. The leaves were also dried and damaged. Overall, for $68 (without a vase) these are the worst flowers I've ever seen. I would've been better off sending flowers from a gas station than ordering from here.

I heard Bouqs advertised on the radio, so I figured I would try them. I ordered flowers for my mom and they were the "grand" order, a bit more in the arrangement. Then the day I picked for delivery and no flowers. It wasn't until I contacted them they informed me the arrangement I ordered was not available. So ALL day long at work, 2000 miles away from my mom and dad, I thought my mom was going to get a beautiful flowers. NOPE. Bouqs apologized and offered me a promo code to use on my NEXT order with them. Not a refund, but store credit.

We order flowers to be sent for a passing. They never showed. Even paid extra for express. Due to be delivered on May 6th. 2019. After a few days found out they were never delivered. Company only refunded our money, after I called to question then. NEVER WILL ORDER THROUGH THEM AGAIN!!!

I placed an order with a promotion they are running. Then they canceled my order without legitimate reason, claiming the promo code was "invalid". However, other customers testify online that their orders using the same code were shipped. I called customer service and asked them to honor the promotion. They refused. I won't use this site again.

I ordered flowers to be delivered on my mother’s birthday. On the delivery day, I followed the order on the app and it said “your order is being prepared to ship” so I figured it was lagging because it was the date of delivery. When I spoke to my mother that night she didn’t mention anything about flowers (I didn’t want to ask her because they were a surprise). The next day, the app said the same thing for tracking. I reached out to Customer Service and the response was “Tips on how to track your order”. As someone who uses FedEx almost daily, I am fully aware of how to track packages. They did not answer any of my questions, only sent the cookie cutter Tips.

I fell for the commercial about good price. When I finished my order, I was hit with a 21.99 extra fee which jacked my order price much higher than any other flower delivery service I searched. With a Groupon, it brought my order price down, but only so much that I was paying the same as other companies and their already jacked up prices. I will not purchase from this company again! I feel completely misled!

I will never use this company again. My order indicated that with the use of a promo code that my order would be doubled... The joke is that I paid $47.65 for only 5 lily stems. I am so disappointed with this company. I will never use them again and I would not advise others to use them either.

Tried to extend the delivery date of my flower purchase for my mother before the flowers were even shipped from "the farm" and was told that I would not be able to change the date of delivery, or cancel my order. I asked if I could file a claim and was denied as the woman on the phone stated "sorry I already talked to my manager once about you". Now I am out $60+ dollars for flowers that will be sitting in the hot sun on a porch for 3 days while the recipient is out of town. Will never order from this company again, very poor customer service that cares nothing about the actual customers.

I tried to order the "double" flowers for the price of regular for my mother for mother's day - once I selected the flowers (I was looking for a particular kind of flower), I found out that they were not included on the special. I told the "chat" line that their ad was misleading and I clicked the correct link to get to this special - and was told that no, the flowers you want are not covered by the ad. Then, after ordering (but 4 days prior to delivery), I found out that my mom would be on a cruise during mother's day and the flowers would sit for 9 days on her doorstep before she got home to get them- so I tried to use the "edit your order" feature that they advertise to have the delivery date changed.

I ordered flowers for my mom for Mother's Day 2 days ago that are not being delivered for 5 more days and they refused to change the wording on my card. I even said if they sent it with no card it would be fine and they suggested I hold the delivery using FedEx. Go pick it up...and deliver it myself. What is the point of a flower delivery service if you're not going to deliver it? It should take no more than 2 minutes to remove a card. They gave me no solution and when I brought up their so called "Backed By 100% Happiness Guarantee" they had nothing to say. Don't use them.

I attempted to purchase Mother's Day flowers on 4 separate occasions and continued running into a glitch that only let me order in May 2021. Each time I chatted with CS and it wasn't until the last time that they stated that the bouquets I was attempting to buy were actually sold out. It doesn't say they are sold out on the website and if the glitch means they are sold out I would have appreciated CS letting me know the first 3 times I contacted them. They provided no support once learning that there was an error in the website and that customer service was unhelpful. Also purchased from them for Christmas and the bouquet was mostly dead when it arrived.

I will not be using this company ever again. I ordered Mother's Day flowers 10 days before Mother's day, then the next day after I ordered and paid, my mom informed me she would be out of town for my chosen delivery date. I quickly message Bouq's customer service 8 days before my chosen delivery date to move the date to a day when my mom would be at home. They immediately told me they couldn't change it. I said, "Okay, let me cancel the order then, because no one will be at the residence". Nope, said they couldn't cancel it. I said, "Well this is OVER a week in advance, are you sure nothing can be done?" "No, sorry." Absolutely ridiculous. I can understand if it's just a few days notice. By 8-9 days notice for them to cancel it or change the date?? All they have to do is cancel it. I contacted my bank to file a dispute with the charge. Such a pain.

My dear mother paid through the nose for a "triple bouquet" of lilies for my birthday. When they arrived, ALL of the flowers (all 20 of them) were brown, bruised, torn, and dead. She managed to get them to send a second bouquet - more flowers, all brown, bruised, torn, and dead. I didn't have the heart to tell her. Screw you, Bouqs!

I purchased a flower ARRANGEMENT for my sister's 70th birthday party at a restaurant. What they don't tell you anywhere but in the FAQ is that the floral arrangements are not as pictured. They send the flowers in a flat box grouped by flower type. I had NO need to check FAQ because I did not have any questions. Their pictures of professionally arranged flower bouquets is marketing fraud. I complained multiple times, but the best they could do was refund the $12 plastic vase that was too small to hold the flowers. I will be contacting the attorney general of New York state to report their fraudulent marketing practices. Who in their right might would purchase a box of un-arranged flowers to be delivered to a restaurant as a gift for their sister's 70th birthday - NO ONE!

Thank you for reaching out to me to rectify my experience! I appreciate your quick responses and timeliness.

Do not honor orders/promo codes and refund money. Save yourself time and effort and buy local... Total scam and joke; filing a complaint with BBB. Avoid at all costs (literally). The orders I've seen are pathetic and wouldn't sell for $5 in a grocery store... Great concept but a total scam.

I ordered flowers for my Mother and they arrived moldy, broken and half dead. I reached out to customer service dept. via chat to rectify. The only initial options I was given were to either resend the arrangement or receive a promotional credit. Are you kidding? TBH I should have either had the offer of a super deluxe arrangement sent with a guarantee that they wouldn't arrived as they initially did OR resend the same arrangement with a full refund for my inconvenience. The option I ended up with was a full refund. So no flowers for mom for Mother's day because I'm so turned off from ordering online. I'll purchase them in a store at this point and give to her when I see her. Safe to say I'll never use this company again or recommend them.

I was trying to participate in a coupon offer The Bouqs set up with another company for $40 off with free shipping but the website was having some issues and the offer did not work. The website gave vague errors like "Please follow the supplied link to qualify for this offer." The free shipping offer expired in the time I tried to get the offer to work and there was no visible customer service option on the main website. I found a live chat option later on a separate help portal.

Worst florist on the planet!! I called this company five days ahead of my brother-in-law‘s funeral. First, on the arrangement I wanted they were posting a 20% discount. When I asked them if they could get it there by 10 AM because it was a funeral they said that they could but that I couldn’t get the 20% discount because it was for spring flowers not for funeral flowers (WTF?!?) The flowers did not arrive. Shortly after the funeral the funeral home closed. Family even went back to the home to try to retrieve the flowers and no one was there. We get a call three days later from the funeral home saying that they arrived sometime around 230. When I called the company to get my money back they refused saying that they were delivered and it didn’t matter what someone over the phone had a The flowers did not arrive.

I used to buy Bouqs because the flowers were sustainable and I liked the different options. They provided bouquets that were different from other sites. I’m an American living abroad and always ordered for my mom back home in the States. But for some reason Bouqs decided to suddenly change their IP so people outside the US can’t even place orders. I can no longer look at my account or even attempt to log in. All I get is an error code and their help page says their new system may lock people out and there’s nothing to do about it.

The website sucks you in, but let me assure you that what you receive will not be what is pictured on the website. I ordered the flowers with succulents (specifically for the succulents) and not only did it not come with any of those, they sent generic flowers that were not even the colors on the website. Had to file a PayPal claim which they managed to get denied. So I'm out 64.00 for my mother's birthday... The succulents were an inside, personal gift... The reason I ordered the bouquet. So. Complete loss of money. Complete frustration over not getting what I paid to have delivered. And having absolutely no recourse to get my money back. I wish I would have read the reviews.

Last Mother's Day in 2018, I was so excited to find Bouqs as they described themselves on the web. We ordered several orders of flowers to arrive over the days before and after Mother's Day thinking our mother would be so delighted. When they arrived my mom was distressed as she knew they must be expensive. She immediately went to the website and tried to find an 800 number to call Bouqs and tell them the state the flowers that arrived but was unable to find one!

My grown children have sent me flowers from this company 3 times.. Every time they are poor quality and not fresh. This last bunch I could have purchased at the grocery store for much cheaper than $52. They arrived wilted, broken, crushed and were just filler flowers except 3 succulents and only one was still intact. I told my daughter in law the first time, but now I just don't want to embarrass her or upset her. Flowers are suppose to bring a smile, but these just made me sad. Do not order from this company.

My daughter sent me flowers for my birthday. They arrived with the edges of the petals dry, curled and singed. They look as though someone had taken a blow torch to them. I called Customer Service to request a replacement. Finally, after two hours I asked to speak to a supervisor. Was promised I "would be the next customer to be helped." The supervisor never called. The next day I called again and, finally, got a young woman who put through a replacement order. The Good: New Flowers were promised. I'll reserve final judgment until I see if the next shipment arrives in better shape than the first. The Bad: I wasted nearly three hours on the phone. There is no way to reach anyone at the HQ in Marina Del Rey, California,

I ordered the "Santa Cruz'n" bouquet for the cost of $106 on April 12th 2019. The flowers in no way represent the likeness of the photos or title. The wording on their website is "this bouquet is arranged with colorful, assorted spray roses" and shows very ruffly deep bright pinks, oranges, reds and multi-color tipped bright pink flowers on white roses. We did not receive any of these. We received a boring collection of plain white, light pink, and yellow, with big green leaves. It feels more funeral-themed than the fun and festive title, pictures, and description.

I wish I had read these reviews before ordering from this place. I ordered flowers from them and then found out the person was going to be gone for a week. I tried to find a number and you cannot call them. Only a chat. I had to wait a long time to chat and then all he did was say "orders cannot be cancelled". I was obviously upset and after my comment that I will not deal with them again he said "Thank you for your time and kind understanding"... WHAT???? I am planning on telling everyone I know to not ever deal with this company. And... I haven't even seen the flowers as they will arrive tomorrow. Sounds like there is a good chance they will not be good flowers. One and done with this place. Highway robbery.

I've tried to order from this company several times- each time, the order was screwed up and I had to complain for which they credited my account. Actually using the credits caused more problem-ridden orders. You CAN'T reach anyone by phone- no matter how desperate you are. SAVE YOURSELF A HEADACHE- DO NOT ORDER FROM THIS COMPANY!!!!

Roses arrived broken and wilting. Arrived in a brown cardboard box. I should have taken the time and counted the roses in the picture, the description strategically does not mention numbers, I just assumed a "dozen roses", but only 10 are provided. Four (4) days later they're in the trash. I had to offer their pictures before they would consider a refund. When asked if I wanted credit or a refund, I asked for a full refund, so they gave me a refund. Finally got it sorted.

I placed order on February 12th, 2019 to be delivered on February 14th, 2019 and it was never delivered. FedEx tracking # ** still indicates the same thing since February 13th, 2019 Scheduled delivery: Pending. I did email regarding this on February 15th and they told me that it was delayed and would be delivered soon. It is now April 12th, 2019 two months after and the delivery day is still PENDING. I will never place an order with this company again.

I would not recommend buying from Bouqs, flowers arrived dead. I opened the box, took out flowers and they fell apart. Worst flowers ever ☹. These were sent to me by my job after I had surgery, not pleased.

I sent my daughter what I thought would be a beautiful bouquet of Tulips to celebrate the completion of her internship. While the flowers were unexpected and she appreciated them, I was appalled by the picture she sent. I ordered a bright, vibrant bouquet and what we got was a lower quality product than I'd get at our local grocery store. It's basically a bunch of green stems with a few tulips mixed in. I have been back and forth with Customer Service and they are refusing to refund me more than $15. I spent $75 on this. I am furious.

No stars for this company. My son and daughter in law sent me flowers for my birthday. Both the carnations and roses were all dead and wilted. I am demanding they refund my son's credit card. Tried the live email chat and kept getting disconnected.

Please DO NOT waste your money to purchase flowers on Mothers Day from this company. Last Mothers Day (2018) I ordered a vase of allegedly beautiful tulips for my Mother-in-law from Bouqs. The flowers arrived droopy and never perked up. They got worse by the day. I contacted Bouqs customer service, sent pictures of the poor product, after a day or so they admitted the flowers had arrived in poor condition. They offered me an $89 credit for an $87 order. My MIL is 81, we wanted her to have a truly special floral arrangement, & Bouqs radio ads really hyped their service & products: less money because they cut the middle man, local growers, blah blah blah.

Arrived late and not what I had ordered. 2 dozen Roses and only 1 dozen arrived. Wouldn't even give me a partial refund. REALLY. They offered a credit towards my next purchase but I wouldn't waste my time or money again.

Spent almost $100 dollars for a partially dead, very small flower arrangement. Spent about 10 minutes trying to locate a number to call customer service. Once I called, I spoke to three people before I was told to take pictures of the product and send it back via email. Since I sent a flower arrangement to another state, I had to ask the poor recipient to take time to take the photos, attach them to an email and then send to the customer service department. I followed up two hours later and was told nothing came through. I then download the photos and sent again. No response. Followed up Saturday, of course office closed. I really wish my 92 y/o grandmother had living flowers for her Birthday today. But instead, a company has my money and offered yet a way to resolve this. Best part, they knew it was a birthday...and they know they delivered dead flowers. But...who cares.

We received an arrangement from Bouqs and the flowers were dead. We contacted them about this and after numerous they send another arrangement that was worse than the first one. Do not deal with these crooks.

Beautiful flowers arrived from my son and daughter in law via you - lovely! Only one comment - why not add a pretty card with a message from the sender/s in a large, decorative font? - I got a very plain card with the message in tiny hard to read print at the top of a sea of white. Not hard to fix.

So happy to find a company that offers outstanding designs, wide variety of choices beautifully displayed online, excellent and reliable service, great communication tracking deliveries. Everyone receiving these flowers has been impressed and delighted. Bravo. Would not hesitate to recommend Bouqs to anyone who truly enjoys the finer things.

I received a double bouquet of Sunflowers as a thank you and they were stunning. I trimmed and placed them in water and have lasted forever. There are so many choices it is hard to decide which “Bouq” I’m going to send to myself… one from the "Fragrant Collection" or maybe I'll have to order the "Delicates".

I decided to share my bouquet by giving several colleagues at work a single rose on the first day of Spring. Everyone was so happy and mentioned how beautiful the roses were and also commented on the high quality. As a result, we will be doing the same every 2 weeks until mid June. Thanks for your phenomenal flowers! :)

The three different bouquets I ordered recently were beautiful, well cared for, arrived at the right time for my expo, and I received many compliments on them. Thank you and all of the farmers for the excellent, high quality flowers that you provide. Some of the greenery in the pictures were bought from a different company.

I had flowers delivered for my grandmother’s 87th birthday. She called me in tears to thank me but also to tell me how sorry SHE was that they arrived completely wilted (unsalvageable) and the vase was broken. When I contacted customer service, they apologized for “the inconvenience”, asked for photos and offered a promotional credit or to send them to her again. When I said I just wanted to be refunded (so I could order flowers from a different company), I was told their policy required photos. Nana doesn’t have a digital camera so I’ve suggested to Bouqs’ legal team that they only guarantee deliveries to homes with digital cameras. New flowers are being sent but won’t arrive until a week from now and they’re not being upgraded or anything. Hopefully they arrive alive. This was not the Standout birthday I had in mind.

I ordered flowers to be delivered to my wife for our anniversary. They were not delivered the day AFTER our anniversary which was a complete disaster! The most important thing is that flowers for special occasions get delivered ON TIME. Do they deliver wreaths for funeral services (as offered on their website) or birthday flower arrangements one day later too? They offered me a free delivery next time but there will be no next time with them. I can and surely will not take the risk to use them again. The flowers won't arrive on time probably anyway. I'd rather use a professional company next time.

Bouqs uses FedEx to ship their flowers, FedEx is great and doesn't wreck them. Bouqs though won't update their delivery though to a new address in a town of 3k people. Yes, my fault for not getting the address incorrectly the first time, but in today's age of technology these things can be fixed. FedEx said they could update if the original sender, which is Bouqs, requested it but Bouqs won't. They have this 100% guarantee and won't do ** about it. I'll stick to local companies instead of Bouqs.

DO NOT buy flowers from this company. My boyfriend spent $60 on a bouquet that had a couple of mini roses (all dead), one succulent that was no larger than 2 inches in diameter, and a couple of other cheap flowers in the bouquet. Everything arrived dead. It wouldn't even fit in an extra small vase. The company wouldn't even send replacement flowers to make up for their mistakes. Don't trust them. Just look at the photo proof.

The Bouq Co. responded to my complaint in less than 12 hours (I made my complaint late in the day and had a response by morning). To my surprise they have been very persistent in getting my satisfaction as a customer. They credited me in full immediately even though the arrangement did show up the next day at my daughters office (she had taken the day off). They have also offered to send an additional birthday arrangement to my daughter next week free of charge since the original missed her birthday. Overall I am pleased with their effort to rectify an unsatisfactory situation.

The flower quality provided is absolute trash for the amount they charge for the flowers. I’ve ordered 3 times from them. The first time they were beautiful, the second time half my flowers came destroyed, cut up and already dying and the third time I can’t even explain what I got. Flowers are supposed to make you happy not annoyed first thing in the morning.

I wanted to change the delivery date for my FABULOUS monthly Bouqs. This is part of a fantastic gift I received for my birthday. The Bouqs representative was very helpful and patient with me. The date was changed and we saved the order. It took a few minutes to explain and to execute, but both of us were working together to make it happen. I loved how the Bouqs associate explained the it and resolved it. Very happy with the flowers that I just received!!!

I bought these roses for my wife on Valentine's Day - and 1 month later they still are awesome - I cannot believe how good they still look. I have bought flowers for my wife from lots of places (online and stores) and never have I seen flowers 1 month later still look so good. We are leaving for vacation tomorrow and she is a little bummed because they still looks so good. I will definitely be ordering some more for when we get back.

I ordered tulips for my friend and spent $70. What arrived looked like a dead bunch of weeds. Customer service - if you can call it that - was useless. Do not waste your money with this company. Absolute garbage.

I ordered the Vibrance bouquet to be delivered to my mother for her birthday. The bouquet that she received was not what was ordered. Instead of deluxe sunflower arrangement (30 stems) she received a scattered bunch of flowers that did not even fit the vase. Did they purposely send a subpar bouquet thinking that I would not check in on her delivery! When I complained they offered me 50% off next order. No way am I ordering from this company and giving them any more of my money. After taxes and delivery I paid > $100 and received a very poor quality bouquet. I am super disappointed.

"100% happiness guaranteed!" But only if they determine you have the right to be unhappy, as per the many stipulations in their well-hidden fine print. You know, the ones that run completely to the contrary of all the "Local Artisan florists!" "Fresh, hand-picked, farm to table!" marketing copy that's prominently splashed all around their site.

I had a very disappointing Valentines Day experience with the Bouqs. However, they knocked it out of the park with the next order of lilies for my wife. They were fresh and bloomed very well and lasted for over a week. I will be using you guys again for future flower purchases. I have told friends as well. Thanks.

I had a lot of help from the customer service team regarding a change in a delivery date. Bouqs was able to find another flower arrangement for me that could be delivered just in time. The representative assured me that we could get something sent quicker than the original delivery date and he kept his cool under pressure to make it right for me! It was a lovely bouquet for a birthday surprise. Thanks!

I bought flowers for my wife on Valentine's Day, and they arrive sagging and wilted. When I reached out to customer service, they provided instructions on how to nurse them back to health, and asked that I send new photos in 3 days. Perhaps next time they could just skip the whole step and send me some seeds so I can grow the flowers myself. Long story short, they doubled down on telling me how to care for flowers, accepted no blame or responsibility, and then refused to give me a refund, only store credit.

I was very happy with my recent experience with Bouqs. This is a great company and I am almost always satisfied with the result. I will definitely use them in the future. I like the chat feature which allows me to make changes. Thanks again for another great customer service experience and another satisfying delivery.

I have ordered from Bouqs on many occasions now. All my orders have been beautiful and lasted a long time. My last experience however was not the quality I was used to and the flowers never bloomed and wilted really quickly. I contacted customer service and they made things right. Very pleased with the company and their service. Just ordered some more flowers so cross my fingers that these ones turn out beautiful like all previous orders.

My wife received a bouquet I ordered her for Valentine's Day and I was/still am beyond disappointed of what she received. She received a half dead bouquet with several substitutions to the arrangement. The flowers she received looked nothing like what was pictured on the site. The arrangement was supposed to include large succulents but they were literally the size of a quarter and half dead. We properly followed the care instructions that they provided, thinking that the wilted flowers just needed water to perk up overnight. After a few days in water they were no better. I would not have purchased the bouquet she received if I came across it in a store for $10, and certainly not at the price I paid.

My husband had ordered two tulip bouquets to arrive on Valentine's Day. There were several issues with Bouqs, and we will never use them again. 1. The flowers arrived a day late. 2. There were supposed to be two vases with 24 tulips in each of them. There were only 19 in each vase. And I'm counting the ones that were wilted already. I can understand if maybe they were one short, but this seemed purposeful. So he paid for 48 and only got 38 tulips.

My daughters surprised me by sending me roses to my work using Bouqs.com. They seemed to be packaged well but when I opened them half of the roses fell apart and the other half looked pitiful. I know it is the thought that counts but I'm sure they paid a lot of money for stems. Not at all satisfied.

Can't comment on quality of delivery yet, but since they have made an effort to make up for the delivery snag, I am raising to three stars for their quick response.

The company responded appropriately after the review and we were able to satisfactorily resolve things. I have upgraded my review based on this subsequent customer service.

Since yesterday my attempts to purchase a $100 gift card kept resulting in an error message on checkout. The online chat was as good as useless in resolving the matter and after considerable time talking to a live agent it was confirmed the problem was with Bouqs. I was assured someone would call me back which never happened. 24 hours after first trying, I called in to Bouqs and I have finally been able to purchase the gift card and send it on to my friend as a Bouqs Belated Birthday gift.

Beyond disappointed in the service with this company. I ordered flowers to be delivered to my fiancé as I’m stationed across the country for Valentine’s Day. Not only did they not show up, but after emailing my complaint, the response was, “We dropped the ball”. On top of that, they said they were processing a refund for me and it would take 3-5 business days. After waiting TWO weeks, I email again. Needless to say, I should have read the rest of the reviews first.

Beware...they email you a picture of a larger bouquet then send you half. I received HALF of what the picture showed. I emailed very politely to resolve and was told, "The filler around the roses counted for the other half and we mistakenly sent you wrong picture." REALLY?! They could’ve easily kept a recurring customer by owning their error and correcting the shipment or crediting account a few bucks. Instead was rude and would rather lose a customer. Plenty of competitors out there happy to take my business.

I purchased the “Showstopper” arrangement deluxe version with vase. Big full roses that appeared to be closer to Faith roses in the picture. My order email confirmation confirmed the price as $77.40. I received the item ordered and it was absolutely nothing like the picture. Tea roses replaced the beautiful roses in the picture and cheap flowers made up most of this order. Not to mention, when I looked at the charge on the credit card it was $78.44 and not the amount confirmed via email and when the order was placed.

I ordered an expensive "deluxe" gold rush (lily) bouquet for my mother's birthday. When it arrived not one bloom was even close to opening so much so that you can't even tell what color they will be. They look like ugly green sticks in a big metal vase. Completely disappointed! I contacted their customer service and they said if they don't look better in a few days to let them know. Well her birthday is today so that's a little late! I will never do business with them again!

My husband was short on ideas for Christmas gifts for me this year. I suggested monthly flower deliveries and sent him the information on Bouqs. Each month I receive a beautiful bouquet of flowers. I’m amazed at the variety of flower types! The arrangements stay fresh and beautiful for about 10 days. I’m very pleased with the shipments I’ve received.

I would give 0 starts if I could. I bought my girlfriend flowers for Valentine's Day and the way The Bouqs Co. handle their delivery service is the worst ever. I would never get bouquets/flowers from this company ever again especially for a special occasion. Long story short, I never got my bouquet because they just "left it on my front step and released with signature". I wasn't home at the time so there was no way I signed for the flowers and they didn't make sure to deliver the flowers (for a special occasion) to the right address. I emailed them to ask what happened and if I can get a refund, and all they said was "We delivered, you didn't receive. Unfortunately we cannot refund the flowers". I was very disappointed with their customer service and the way of handling the delivery. Don't ruin your special day with their product.

Heard the Ads and decided to give them a try for my Daughter's Birthday... What a mistake. Ordered flowers four days early for delivery on her birthday and as of today, the day before I thought it was odd that I had not gotten a tracking number. First of all you can't call them without asking their number from their chat line. Then when you talk to a representative, they give you 100 excuses for why the order has not shipped. The best part is when I asked them to cancel the order and refund my money, they refused!!! After fighting with them for 1/2 hour they agreed to a one time courtesy refund. (They shouldn't worry. There won't be a second time.) I wish I had looked at this website before ordering with them. It looks like they have a bigger problem than I do. I would have given them zero stars if I could have.

I ordered my wife roses for Valentine's Day and they did arrive on time, but the leaves were brown at the edges and falling off the flower and onto the countertop by day 2. The roses were not fresh looking and improved once we put them in water, but they were all wilted and dead by day 5. I will not order from them again.

You guys suck. You randomly cancelled my order, did not tell me, I had to find out on my own because I was looking for if it arrived or not, saw that it was canceled. So I called, only to have you deliver it three days late with no discount code or anything to offset the frustration and inconvenience. So the recipient of my flowers just got them much later than I ever intended, and you never communicated. You suck.

The price seemed fair and they talk a great game but the flowers arrived wilted, they didn't fit the vase they sold me, they barely lasted 4 days after Valentine's Day. I wrote the company about their satisfaction guarantee to only receive a 10% discount on my next order. Unfortunately for them...there won't be a next order. I don't think they understand customer service.

Ordered a ravishing arrangement. 4 days later arrived on time. Flowers (roses) dead 7 days after being shipped. Obviously not fresh roses. Not a happy customer. Bouqs.com flowers were beautiful / were taken care of well. Still should of lasted a lot longer.

I paid to have flowers shipped to my GF on Valentine's Day. While the flowers arrived on time, they were splotchy and wilted even upon arrival. I hoped for a fresh bouquet, but now I feel rather disappointed. I guess you get what you pay for...

Will never be using their services again. Placed an order and they left my wife flowerless on Valentine’s Day. Many delayed responses later their customer service informed me that they “dropped the ball here” (their words not mine). They said “Please let us make this up to you” then failed to compensate the customer for THEIR mistake. When shopping, shop elsewhere!

I got information saying this was an excellent flower operation which was a joke. My white roses had brown pedals and half of the other fillers had the heads broken off. It was the worst flowers I have ever ordered. DON'T WASTE YOUR TIME WITH THIS COMPANY. The one thing I will give them credit for is my delivery was on the day they promised but I paid $28.00 for the fee for delivery which was a big mistake.

Sent my wife flowers from The Bouqs for Valentine's Day. I ordered with plenty of time before the holiday. My wife received a very sad looking bouquet made up primarily of green-leaved sprigs, and two giant succulents, one of which was broken. This looked absolutely nothing like the bouquet I ordered. I reached out to their customer service email with pictures and they told me they would send a replacement bouquet...

This was my son's first Valentine's day away from me, his mother, and our family. Although he is away at college and money is tight he thought enough of me to send roses. I was so excited that my son surprised me but I was so disappointed with the bouquet that I received from Bouqs.com I reached out to Bouqs.com to express my disappointment (with pictures ) and was told this was a normal process for roses... I don't think so.

I decided to order off the Bouqs website for Valentine's Day. Instead of waiting for the shipping and the flowers possibly being late, I canceled later that (same day) day Feb 12, 2019. I contacted Bouqs on different days and times and asked about the refund of my order and they stated it was voided on their side. I have not received any flowers or my money back, date is now Feb 19, 2019. They told me to contact my bank. The bank shows no pending deposit and told me to reach out to the third party (Bouqs).

I ordered flowers for my sick sister, to encourage her to continue fighting cancer. The flowers arrived in a smashed box, some flowers dead, roses had brown spots. When contacted, the company first said that flowers would take a few days to open and look beautiful. I sent pictures of brown flowers and then they offered to send a new bouquet. I just asked for a refund. Will never order again, don't waste your money.

Received flowers on Valentine’s Day. The box was damaged. When wife opened box the flowers had no water or any way to stay fresh. Flowers were already starting to turn brown and starting to wilt. I wrote company and got no help. Only offer was 20% off next order which is ironic because they included a 20% coupon in box with flowers. To prove my point I forwarded a picture but no response. Will not buy from this company again. Poor product and poor customer service.

This was my second purchase from Bouqs. I was very pleased with my first order - beautifully packaged, high quality flowers. I recommended Bouqs to several friends and family. My second order did not go so smoothly. The flowers that were shipped were not what I ordered! My order details clearly specify the “tropical” arrangement, but the FedEx label, box and packing slip all say my wife received the “charisma” arrangement. The tropical arrangement was supposed to be a prelude to our upcoming trip to Hawaii and my note followed this theme. It did not really make sense with the Easter flowers that were actually shipped.

Got a 50% off promo and I think it is worth it at that price. After four days with the rose spirals have really opened, they are even more beautiful. I was disappointed that they did not arrive on Valentine’s Day. Definitely follow their care instructions.

I tried them out for the 1st time for my mother for Valentine's Day. Just because and I had to complain on 3 different occasions because each time the flowers was delivered they didn't look like the picture and was dead the next day and every time I complain they want to do a store credit but after 3 times of trying and the same result I just want a refund of my money and no credit. My mom was disappointed each time and we're fed up.

I paid an extra $9 fee to have Valentine's Day flowers delivered on a Saturday. It's Tuesday now, and the flowers still haven't arrived, because they've been stuck in New Jersey for three days without any explanations given. The flowers I carefully chose for my SO are probably wilting as I type this. When I asked customer service about it, they simply replied: "I apologize for the confusion. The order has just been placed and the tracking will be sent right before the order will be shipped out. If you have any questions or concerns, don't hesitate to let us know as we are always happy to help."

As of this comment we still have not received the order (**) I placed on 6 Feb for delivery on my wife’s Birthday which happens to be Valentines Day, 14 February... FEDEX says based on the following tracking number (**) no shipment has entered their system as of 19 February... Repeated emails to the customer care person assigned to help us has yielded a refund of the ($12) shipping fee, but still no flowers... As I said in my earlier comments to customer care, using other floral delivery services, I have not missed my wife’s Birthday/Valentines Day in over 20 years... After hearing their ad on the radio and viewing their selection on their website I decided to give them a chance. I can see now that was not a good idea. I am now putting their “backed by our 100% HAPPINESS Guarantee” slogan to the test. I am requesting a full refund be returned to my payment method in their system, immediately...

I placed an order for delivery on Valentine's Day. After a few days, the FedEx status still indicated label created but not shipped. During this whole time, no communication about the delay or they could not fulfilled the order. When I followed up, the rep indicated they would make it up to me and by that, it means to refund my money only. The rep wrote they understand that it is a bit disappointing on my part, which is an understatement. I wrote back and complained and the 2nd rep apologized and provided me a 10% discount to reorder the flowers that they said they couldn't fulfill but charged my credit card for (by the way, I received an order confirmation). When I placed the original order, I had a discount code that equivalent to about 70%.

Ordered my wife flowers for Valentine’s day. I was excited because of the subscription option as I buy my wife flowers pretty regularly. I purposely bought my wife the Grand option of red roses with a mix of other flowers. It was described as being 36 mixed stems delivered on the 14th of February delivered to my wife’s work. The roses arrived a day late on the 15th. Also the bouquet that did arrive was 18 red roses, with no other mixed flowers in the bunch. My wife had taken Friday the 15th off of work for a weekend getaway. She unfortunately didn't even see the flowers until Monday the 18th when they were already beginning to brown. The arrangement that did arrive seemed to be of decent quality based on the picture my wife’s coworker sent when they arrived. However, since they arrived late and spent three days unattended in a hot office building I guess we will never know for sure.

I ordered a "Tropical Love" bouquet from a farm in Quito, Ecuador to be delivered to my husband's office on Valentine's Day. According to FedEx tracking, the flowers were shipped on Monday, to be delivered at 10:30 am on Thursday, February 14. I was curious as to whether flowers from an exotic locale that is a considerable distance away could really arrive fresh and on time, particularly knowing that Valentine's Day is such a busy time of year for flower deliveries. I can't believe what a success this was! My husband was so surprised and touched, because who orders flowers for their husbands on Valentine's day? And despite heavy rains, the package was delivered at exactly 10:28 am on February 14.

I ordered flowers for my girlfriend for Valentine's Day. Admittedly, I waited until the day before to do so. I looked at some of the other services, but decided to try one I never had before - Bouqs.com. I received an email that the flowers could not be delivered because nobody was there to accept them, or that the business was closed. After calling FedEx several times, and receiving multiple calls from FedEx, I resolved the issue myself. Bouqs did not put the proper suite number on the label (it was correct on the order).

I ordered flowers to arrive a couple of days after Valentine's day. They arrived two days after the delivery date and were all dead. First time buying from Bouqs, hope this isn't the norm. But for me, a really bad experience since now my wife is upset.

Purchased $93 worth of flowers for my wife for Valentine's day. Because I was sending them to her office, I made it a point to confirm with Bouqs that the delivery time was "before 5:00pm", they assured me that was correct. It wasn't. The flowers arrive at around 6:00pm after the office was closed. Unfortunately, my wife wasn't working Friday so she drove back to the office, about 45 minutes each way, to pick them up. When she opened them, she found and strange note from Mike to Joe. My wife's name is not Joe, and it wasn't the note I wrote. Pretty disappointing Valentine's. I asked for my money back and Bouqs offered me a 10% discount on a future order. Needless to say, I didn't find that acceptable. Beware when ordering from Bouqs.

I wanted to love this company, it's in line with our beliefs, unfortunately, I ordered the grand size Showstopper (over $100) for Valentine's Day and it wasn't as pictured. The succulents were green instead of pinkish (also had only two instead to three). Plus, the flowers seemed frostbitten, some had mold, and the roses never opened. This is the last time I ever use an online florist, local ones are the way to go.

Ordered flowers for my mom’s birthday, a bouquet of pink roses for around $45, vase included. Flowers arrived utterly dead, browned and disgusting — it was an embarrassment to say the least! Completely unfit to give as a present; this was my first time trying The Bouqs and it will also be my last. A flower delivery service that only gets the ‘delivery’ right is pointless; there is clearly no quality control with respect to the actual product being delivered.