Teleflora Reviews

I ordered a bouquet of flowers for my mother in law for Mother’s Day. I paid over $60.00 for what I thought was a mostly roses bouquet in a pretty tin watering can. What she received was a $20 bouquet at best in a cheap glass vase with perhaps 4 roses in the mostly posy and greens bouquet. I was extremely disappointed and sent a complaint that seems to be fielded from the Philippines! I live in Canada. They came back saying I would get a code for a 40% coupon for a future purchase. I said I had no intention of ordering from their company in the future and said a refund was more in order. So they have now reimbursed me $13.59. Laughable.

Paid $250 for “premium flowers” and the recipient received something you could of gotten at a crappy grocery store on the sale rack. POS company. Do not use if you actually care about the person who will be receiving these awful flowers.

THEY SEND PEOPLE TO PRACTICALLY ROB YOUR HOUSE. I ordered an exotic bouquet for my mother for Mother’s Day on Sunday. After NUMEROUS phone calls and constantly being thrown back and forth to different departments, the flowers finally arrived on Thursday which is today. The person who delivered the flowers attempted to go straight into my house while I’m standing right there. I had to ask him, "Where do you think you’re going?" without even acknowledging my presence? He handed me the bouquet and left. The bouquet that was delivered to me was a normal bunch of flowers, it was NOTHING close to what I picked and ordered. Actually I have to say it was not even worth what I paid for. It looked like a bouquet that I can get from the corner for $30, mind you I spent $115 on my order!!

Still no Mother's Day flowers delivered as of 5/16. I ordered mother's day flowers to be delivered to my mother's work. I ordered in plenty of time with assurance they would be delivered on Friday. They were supposed to be delivered Friday the 10th. I called them Friday the 10th at 6 p.m. when my mom said they weren't delivered. I was on the phone for more than 45 minutes. They indicated that the local florist doesn't deliver past 5 p.m. to businesses and they couldn't explain why they weren't delivered. Okay, so I gave the home address which is 4 blocks from the business. They indicated they couldn't have the flowers delivered until the next day but that they would arrive asap in the morning. Spoiler alert, they haven't been delivered yet to either address and it's now May 16th. I personally don't have the time to sit on the phone for another hour. Absolutely ridiculous.

Ordered flowers through Teleflora for my friend who lost her brother, the delivery person left the flowers outside on a patio table, they sat outside in 97 degree weather in AZ for over 3 hours before my friend knew they were there. When I called Teleflora, they didn't care, I was on hold for over 40 minutes, no Manager to help but said they would have them redelivered. The next day my friend received no flowers. I called again and the CSR couldn't help me so I escalated to a Manager, the Manager called Bloomers and they didn't want to redeliver the flowers, and lied trying to say they hand-delivered them when they didn't. They delivered the flowers today to my friend again and asked for the dead flowers which she had thrown away. The flowers today that were delivered weren't much better than the 1st delivery and 2 of flowers were broken in the arrangement. I would not recommend them.

I placed an order on 5/9 for a death in family, flowers were to be delivered 5/10. Nothing was delivered!! After calling customer service NINE TIMES since 5/10 and them telling me the flowers were going to be delivered 5/11, then 5/13, then 5/14 STILL NOTHING!!!! I cancelled the order and went with a local florist. The most unprofessional and incompetent service EVER!!! Save yourself the headache, this caused me an ulcer. :(

I made the floral selection that I did based upon the representation that the flowers would be delivered that day. I ordered them first thing in the morning. Mid afternoon I was advised that the ordered flowers could not be delivered that day because they were unavailable. I asked if the order could be changed to other flowers so that they could still be delivered. It could not. I asked if they could be delivered first thing the following day. They could not. So, I had ordered this arrangement from this company based on the representation that it would be delivered same day, and ultimately, it was not. Very disappointing. I also had the sense that the operator that I was dealing with was simply manning a phone bank in a distant land, far removed from the actual business.

I placed an order online Wed, May 8 for a May 10 delivery. Today is May 15 and my order has still not been delivered. I've contacted them every day since May 15 and I've been told the florists are all full with delivery for each day since May 10. This was for an order in Atlanta, GA not a small town in Montana. I am FUMING and totally fed up with Teleflora!!!

I buy flowers quite frequently. I'm also a procrastinator so I often place orders at the last minute. For Mother's Day however, I was proactive and ordered early for a Friday delivery 5/10. I got the order confirmation so I was feeling good. That was the last communication I received from them however. So, communicating with the customer: not so good.

Delivered the wrong arrangement. Paid $90 for flowers for my mom on Mothers day. They delivered a $20 arrangement that looked nothing like the one I ordered. I called to ask why and they said they had no idea and offered to refund me $20 dollars. I asked if they could just delivered what I ordered. They agreed and 3 days later still no flowers. They are dishonest. DO NOT USE.

We purchased a $150 flower arrangement on Friday before Mother's Day to have it delivered on Saturday to my Mom in another state. Teleflora took the order and said it would be no problem to have it delivered on Saturday. Saturday came and went - no delivery. My mother did not get flowers for Mother's Day. Monday came and went - still no flowers. I checked at the end of Tuesday - no flowers were delivered. There is no excuse for this crappy service. If Teleflora could not deliver the flowers they should have informed me that they could not deliver them so that I could have made other arrangements. I finally spoke with someone in "customer service" Tuesday night and she said that the flowers would be delivered on May 15th - 5 full days after the initial delivery was promised. When I asked why the flowers were not delivered she told me that they could not find a shop to deliver them over the last 4 days.

Ordered Mother’s Day flowers online for the first time as mom has retired to Florida. Flowers were to be delivered on 5/13 as she was on vacation. Flowers were left on her doorstep Friday 5/10 (3 days early) where they sat in the hot sun and died. Poor mom came home to dead flowers, I called right away and they agreed to deliver fresh flowers on Monday as promised... They did not! Now after 2 days of phone calls and emails Teleflora is refusing to refund the purchase price? Dishonest company using sub par florists apparently. Do not throw away your money

Updated 05/17/2019: When I asked for a refund yesterday, they played a game with me, offering 20%, then 40%, then 50%, then 75% refund over the course of my arguing. Unreal. I was then promised re-delivery yesterday and was told it would be complete. I confirmed this am that the delivery did not happen.

This company is a joke. $70 a piece for flowers to be delivered for Mother's day and my mother's look nothing like the bright colorful display I ordered, instead she received ugly white flowers with 3 red roses, my mother in law didn't receive hers the day before mother's day which I paid extra for, even though I received an email saying that they were hand delivered that day. She finally received them today, 4 days late and dying. I said multiple times I wanted the order canceled and my money back since they were not delivered by Mother's day and after seeing the pathetic ones they delivered to my mother and they just keep ignoring me. Don't ever order from this company unless you want to be severely disappointed.

First of all this company and their customer service is despicable. Not only were my flowers delivered late, but it was NOTHING like the flowers I ordered and HALF OF THE FLOWERS WERE ALREADY WILTING! When I called I was offered a measly 30% refund and because I had used a groupon, I was not refunded for the total order! I am so disgusted with how this company handled the situation and DO NOT RECOMMEND ANYONE to purchase a flower bouquet from this website. Absolutely disgusted.

I ordered flowers for my mother on May 2 to be delivered May 10. On May 11th I received an email that the flowers would be delivered a day late.... I contacted Teleflora that they were never delivered, only to be told they were delivered on May 12th. I had used a Groupon towards this purchase, not sure if this is why the poor service. The flowers were finally delivered 3 days late, after Mother's Day and were nothing like the arrangement I had ordered. Teleflora says they cannot get in touch with the shop that delivered the bogus arrangement, so they cannot do anything about it.

In total I paid $69 to send a flower arrangement. I chose the deluxe bouquet because I figured it’d be the nicest and most extravagant. I received about 4 flowers total and one of which was already dying. So disappointed and will never order from them again.

They sent an arrangement that looked fairly cheap and was nothing like what I ordered (premium orchids). Customer service only offered a 20% off coupon for future purchase and even after calling would only refund me 50% though I just wanted them to send the correct arrangement. However, there is a 48 hour re-delivery period which I had no way of making it in as my recipient had no way of knowing that what they received was not at all what was intended and I did not know in time. I will NEVER order from Teleflora again as I have no faith that they will ever send the correct order or take appropriate steps to fix the problem. They were a huge disappointment.

Ordered Flowers for my sister's birthday 3 days prior to the day of her Birthday and the day of her birthday May 13th I get an email at 10:54 saying, "Unfortunately, the chosen selection is not available. Please pick another choice". I return my choice right away and I get another email back at 12:08 with, "Unfortunately, we are unable to place your order for delivery on requested day". Hello, people. Today is her Birthday. Not tomorrow. BAD Business. I hope they wouldn't do that to a person that needed these for a funeral. When asked if I would have to pay full price they said yes and would only give me a 30 % discount off of my next order. I'm still waiting for that email. Will NEVER use them again.

I ordered a mixed basket of live plants for my mother-in-law for Mother's Day. Instead of substituting live plants based on availability, they substituted cut flowers. My mother in law lost her husband last year, and cut flowers remind her of the funeral. I specifically ordered live plants because of this. Imagine my horror when I arrived to her house for dinner when I saw the cut flowers. This substitution was WHOLLY inappropriate. Worse still, when I contacted them, I told them I wanted a refund. The best they could do was 50% of the cost of the flowers. I paid $60 for flowers that were thrown out, and $20 to ensure that they got to her on Saturday. I feel I have been ripped off, and their incompetence made my mother-in-law's Mother's Day one of the worst she's ever had. I will NEVER recommend these people to anyone. I would encourage you to look elsewhere for your floral needs.

What I ordered and received are too different things! When I reached out they offered me a discount to purchase flowers again! Needless to say you couldn't give them to me for free. It looked like my child threw them together. Never again. Buyers beware!

Ordered flowers for Mother’s Day to be delivered May 10. Received an email from Teleflora on May 10 saying “your flowers have been hand delivered on May 10th." Called to wish my mom happy Mother’s Day on May 12 and she says she never received flowers. Called Teleflora and was told they now would not deliver until May 13. Send an email no response as of yet. Called and asked to speak to a supervisor who was not at all helpful, when I asked who the florist was the call was disconnected and no one called back. The one question they ask you every time you call is “can we have your phone number in case this call is disconnected and we can call you back." Didn’t happen. My mom called me this am and tells me the flowers were delivered last night at 10:15 pm. Not acceptable and still haven’t heard back from Teleflora.

I understand that Teleflora tells you upfront that they cannot guarantee the arrangement will look exactly as picture. But, I ordered all white roses, with purple flowers and purple ribbon. I got a couple of white rose, mixed in with pink roses, some purple-bluish flowers and no ribbon. The florist made no attempt to call and let me know about the variation, and teleflora customer service was really no help. I have used 1-800-Flowers for years, I thought I would give teleflora a shot. Not again. I know they are contracting with local florists, but I don't have confidence in their screening process or quality standards.

I ordered Mother's Day flowers to be delivered on Saturday 5/11. It was not delivered. They promised it will be delivered on Sunday 5/12. That didn't happen either. I cancelled the order in the end because there’s no point to deliver the flowers after Mother’s Day. Throughout the 2 days, I had to call several times and be put on hold forever. The most incompetent vendor and service agents. I will NEVER order from them again.

Ordered flowers for Mother’s Day 1 week in advance and these idiots couldn’t deliver. The order never showed up. I highly recommend to anyone not to use this joke of a company. Then, when I called to get a refund, their idiot customer service rep told me I’d have my money back by day's end. Of course that didn’t happen either. Do yourself a favor and don’t use Teleflora.com. Never again.

I ordered flowers for my mom for mother's day and the item was not what I ordered. It looked nothing like the picture online. And on top of that it was delivered on the wrong date. They did not hand deliver them. They left it on her porch. They didn't knock on the door or anything. She didn't get them til the next day. Plus I ordered a balloon and it did not arrive with the flowers. Very unhappy. Never going to use them again.

I place my order on 5/07/19 To be delivery 5/10/19. As today’s 5/12/19 9:20 The flowers weren’t delivered yet so I called Teleflora and ask them to cancel my order because was for mother’s day And that date passed. Very disappointed from this company. They made my mom and me a really bad Mother’s Day.

I ordered a beautiful arrangement for Mother's Day for my Mom. At $60 I expected what I ordered even given the excessive delivery fee. I tried to put the pictures of what I ordered here but it's not possible. Imagine a Picasso and a 5 year old's attempt at a copy. That's what was sent. Some daisies, carnations and ferns. A cheap supermarket bouquet that would run $5. Complete rip-off.

I ordered a bouquet of flowers for my mother's birthday. Received a confirmation and everything but the flowers were never delivered. It was very disappointing because I didn't find out until a week later that my mother never received them. They had no explanation.

Only gave 1 star because I had to for the post, should be a ZERO... I ordered a potted hydrangea for my mom on 5/8/2019 to be delivered on Saturday 5/11/19 for Mother's Day. I got an email confirmation from Teleflora saying my flowers were "hand-delivered" on 5/11.... Not true, when I called my mom this morning to wish her a happy Mother's Day I found out they never arrived. WHY would you send a confirmation email when it is a LIE? So I called Teleflora, who put me on hold to call the florist, and when she came back she said sorry, they will bring it today and some blahblahblah about the busy holiday. I checked in with Mom again tonight, guess what??? No sign of the delivery.

I ordered an arrangement to be delivered on Mother's Day 4 days prior.. Arrangement was not delivered.. No call or email to let me know it wasn't delivered.. Called customer support and got the typical runaround.. What's bad is they won't tell you who the florist is that has your order so you can call and let them know just how deplorable their business is.. I will not be using Teleflora again.. A complete waste of time and a waste of your hard earned money to deal with these crooks..

I had my reservations about ordering from a 3rd party service, but did it anyways... And I would never ever recommend Teleflora to anyone. I placed my order on 5/9/2019 to be delivered on 5/10/2019 to surprise my best friend while she was home. I checked the tracker all day and it continued to say “with florist”. I even checked in with my friend to see if she received any deliveries, and nothing. I called in on 5/11/2019 and customer service assured me that they would be delivered same day. They even provided a coupon for inconvenience. Still no flowers!!! Now it’s 5/12/2019 (mother’s day), and still no flowers! The weekend has been ruined by this disappointment, as I live in another city and wasn't able to find a replacement on such short notice!!! I requested a refund and will never order, nor recommend Teleflora to anyone!!

WORST ONLINE ORDER EXPERIENCE EVER! I ordered two weeks before the Mother's Day: a DELUXE pink and white flowers on a PINK vase. What I just received was a standard flowers on a CLEAR vase! THIS IS NOTHING LIKE THE ONE THEY HAVE ON THE SITE! I was expecting almost, if not, exactly like the one I ordered, specifically, because my mom likes pink and I didn't get it. I called the customer service hoping that they can at least contact the local shop to solve this situation, but she said either I would wait until someone could pick up the flower from me and replace it with something close to it but she doesn't know when it's going to take place, or she could just give me a 30% refund. A freaking 30% refund! DIDN'T EVEN GOT A FULL REFUND!

I would give this company NEGATIVE 50 stars if I could and I didn't even want to give them one star. They were to deliver my mom her Mother's Day flowers on the Friday before Mother's Day and she never ever received them. To make things worse, they never contacted me to let me know, but still took my money. When I called on Mother's Day to complain that she never received her flowers, I was told that the order was CANCELLED! What??? No phone call to me, no email, no word. I asked for a full refund and will NEVER DO BUSINESS WITH THEM AGAIN!!! Buyer beware spend your hard earned $ elsewhere. They will not follow through unless it is at their convenience.

I ordered flowers for my Mother, specifically ones with lavender roses because she loves that color and it was suppose to be delivered in a pretty purple vase. Order was nothing like that, never ordering again. I called for them to resend better flowers or refund my order and all they could do was a 20% refund. Thoroughly disappointed and ruined Mother's day. Never order from here again! Listed below is the actual order and what actually got delivered.

Ordered two arrangements to be delivered on 5/11. One was delivered. But, the arrangement did not look like the picture that was advertised. I ordered a bouquet that was supposed to include both white and peach flowers and instead it only contained pink flowers. There were supposed to be burgundy mums in the arrangement, and there were none. There were almost none of the fillers that were advertised and instead there were huge large leaves that did not make the arrangement look pretty.

I ordered flowers on April 24th to be delivered to my mom on her birthday May 6th. On May 7th, I spoke to my mom and was surprised that she didn't mention the flowers. I asked if she had received them and she said no. I emailed Teleflora that day and didn't get a response. The next day, May 8th, I called and spoke to a man who put me on hold and to call the florist. When he came back he said that the flowers had been delivered on May 7th (scheduled delivery date having been May 6th) before noon and that someone had signed for them. My mom was at work before noon and no one would have been home to sign for the flowers so the lie was easily disproven. I told him I wanted a refund for non delivery and he said he will open an investigation and call me back. He never called back.

On top of this disaster, they deliver the arrangement at 10:00 pm the night before of the order.

Absolutely horrible! I ordered on Tuesday for flowers to be delivered on Saturday 3000 miles away to my mom for Mother's Day. I got an email that they were delivered, but they were not delivered to my mom. I was on the phone with customer service three different times totaling 1 hour and 53 minutes. They kept disconnecting me, saying there was no supervisor available, saying that they could not refund my money, I will never use this company again. So not only did my mom not get a gift from me for Mother's Day, it cost me $54 for her not to get it. Absolutely horrible. Please do not waste your money. Send a gift card through the mail.

4 arrangements ordered on 05-09 for delivery 05-11. None received by 8:30 pm. Contact with customer service after holding for 30 minutes. Tracking found order had been cancelled by Teleflora "for my protection". No contact was made re the cancellation, per bank no charge was ever submitted by Teleflora. This was the 2nd incident in 2 years (12-17). Customer service is not helpful, no explanation of what the protection is for, no notification that the order had been cancelled. Customer service stated the order could be renewed by the purchaser. At this point, an order for Mother's Day receipt would be useless. There will not be a 3rd attempt to utilize this company.

I ordered flowers for my Mom for Mother’s Day. She sent me a picture to thank me. I paid $50. For the deluxe arrangement. The photo she sent was such a lower quality and quantity. It looked like a $15 arrangement my local grocery store. When I called to complain they offered to refund me $13.00 on a $70 order. The man I spoke with used a condescending voice the entire time. I asked to speak to a manager, but he said they were all busy since it was a busy weekend. A year earlier the same company charged my card but failed to ever deliver the flowers I ordered for my Grandma’s birthday. I am done with Teleflora!

Nowhere in the ballpark of the quality promised. The flowers look like something thrown together in a hospital gift shop. Spent 119 on peonies and they delivered 8 blooms with some spare greenery. I feel 100% scammed. When I called they tried to give me a credit for future use. I demanded back my money and they said they'd do a refund, but the florist would be coming to pick the flowers up. I said that that would be fine. The lady said she's process it and be right back. Ten minutes later and I'm still waiting on her to come back. RUN don't walk away. Side note, I purchased flowers for my mom, step mom, and mother in-law from FTD, and that has been a wonderful experience. Definitely use them instead.

I ordered the Exotic Grace arrangement in premium for my Mother. This arrangement is tropical, with Bird of Paradise flowers and bamboo in a low, square Asian style vase. What they delivered was completely different. I was shocked when my Mom sent me a pic of an arrangement with flowers like Gerber Daisies and pink Roses in a cheap, run of the mill, clear glass vase with a small pink ribbon. It looked like your typical grocery store bouquet that you can find anywhere in the country for around $40 to $50.

I ordered 2 bouquets for mothers to be delivered for Mother’s Day. The bouquets looked beautiful on the website and I actually paid for the deluxe on both bouquets to make them look fuller and more beautiful. What my mother and mother in law got were crappy versions and also not what I ordered. Wannabe bouquets! I WILL NEVER purchase from them again!

I ordered the 95 Mustang arrangement, without my consent they delivered the completely wrong arrangement. Not similar whatsoever. After an hour and a half on the phone, they offered a 50% refund and TO GO TAKE THE FLOWERS BACK FROM MY MOTHER! These idiots are going to go knock on my mother's door and take the flowers back! So that they can “call in 24 hours and tell me if the correct arrangement is available.” Tomorrow is Mother’s Day and they could not get my issue resolved AND are re-po-ing the flowers. What kind of company would do that? Do not order flowers from them! I am in disbelief this company is still in existence with these practices.

I ordered a beautiful arrangement for my mom. It was bright and happy. She got dark and sad. My husband and I were horrified. Paid top dollar for the arrangement along with chocolates and a bear. I called Teleflora and they claimed they called the florist but they were closed. Refunded me half of my costs for missing the bear and chocolates. After I was off the phone I saw the pic my mom sent me and was horrified. I called them back gave them a piece of my mind. They refused to try and make it right so after a very winded butt chewing on my part to them I hung up. Got the florists number called them directly. Talked to the owner. She told me she spoke to Teleflora and offered to make the arrangement I picked out. They told her not to bother. Because of this she made the correct arrangement upgraded the bear and chocolates for free.

I placed an order using Teleflora several days ahead of sending a floral arrangement for Mother's Day, only to be notified mid-day the day of delivery that this order could not be processed. I was left without other options for flower delivery and with no time to send another gift. All the customer service rep could offer me was a 20% discount and flower delivery mid-week the following week. Despicable. With so many other online floral delivery companies, I will never choose this one again, nor will I ever recommend them to another person.

We ordered a beautiful zen artistry arrangement for my mil for mother’s day & what she received looks absolutely nothing like the photo whatsoever. We were horrified when she posted a pic of the arrangement, thanking us. It looks like an arrangement of ugly plastic flowers that you would purchase at a Dollar Store or second hand store. We paid top dollar for the premium arrangement for her to receive garbage!! I will NEVER use TELEFLORA again!!! Worst experience ever!

I ordered for an arrangement to be sent to my mom today and me just being me I called them and asked when they would be delivered today since it was the delivery date. I called and the representative said he called and could not get an answer from the flower company. So I promise you I called back at least 6 times and got the same damn response. These people are crooks and I should sue these **. They said the flowers would be delivered by 5pm and nothing. Lying sons of **.

Shame on them. I ordered flowers to be delivered 5/9 prior to Mother's Day. They were NOT, but I received an email stating they were. I called late that night and requested a refund, informed them my mother would not be home to receive them 5/10 or the remainder of the weekend. That is WHY I selected the early delivery date. I was completely ignored. Flowers were delivered 5/10 anyway! I called again, was told I'd only receive a 50% refund because they were delivered. Hope my mom enjoys her DEAD flowers when she returns home next week, and I hope Teleflora feels that the profit margin they earned on my 50% that they kept was worth losing a customer for life. SHAME. Happy Mother's Day, from Teleflora, mom.

I placed an order on 5/7 for flowers to be delivered to my mom on 5/9 for mother’s day. Called to make some corrections on 5/8 and the man I spoke with was very helpful. Then, after reading these reviews from other customers I started to became very nervous about my order... I was delightfully surprised by a text and picture from my mom on 5/9 saying how much she loved them! I am super happy they were delivered on time and look just like the picture!! My only criticism is that I wish I received more email updates on it so I didn’t panic so much.

I tried giving this company a second chance. The first time they didn’t deliver my order on the right day AND it was the wrong arrangement. They acted like they didn’t care that I was upset and didn’t try to fix it. Then offered a discount on my next order! What?! I said I would never order from them again. And I gave it another try. I specifically ordered sunflowers cause my cousin loves them and she just had a miscarriage. The arrangement they sent did not have ONE sunflower! Not even what I ordered! I called and all they could do was try to refund 20% and claimed sunflowers weren’t available in that area. This place is a waste and customer service is unbelievable. I will never order from this company again!!!

I ordered flowers for my th sister to be delivered on FRIDAY May 10th. They showed up on THURSDAY the 9th and the flowers were old and looked like they got them out of the trash. Will never buy from Teleflora again and the man who delivered the flowers was a total dumb**. When I said they didn't look good and a day early he just stood there and didn't speak. Just shoved a clipboard in my face and said sign. Where did they find this guy? I bet he put the flower order together.

I order flowers for someone to be delivered on the 9th. The flowers were not delivered to her at all. I contacted Teleflora and spoke with a rude man who informed me that the flowers were delivered, I advised him that they were not and he stated, "You can call back tomorrow and try to get your money back, but we are too busy now taking orders for Mothers day." So the company took my money and instead of apologizing and refunding they advised me they didn't have time for me because they were to busy taking other peoples money. I caution you to use another option for your floral delivery.

I had to give at least a star to get this posted, otherwise none would have been given. I ordered flowers to be delivered to my sister in law at our job, for mother's day on 5/9. On 5/8 they were delivered to me. Good thing because the arrangement I ordered looked nothing like the picture. Missing flowers/tulips, all the flowers were willted and vase completely different. The $10 small chocolate box stuffed in the arrangement could have been purchased at the dollar store. When I called to complain, they offered to reimburse me 30% of what I paid. After speaking to a "supervisor" she said she could reimburse me 75% and in order to get the remaining balance, they would have to pick up the flowers. A day later and I have not been contacted and still have the wilting flowers on my desk. I will never use this company. I agree they are scammers for sure!

I ordered flowers for my sister on Friday to be delivered Monday. Monday I got a text saying they weren't available and to call the customer service number. I called and they said the florist in her town couldn't deliver that day and they would go out Tuesday. I got another text Tuesday saying they wouldn't be delivered that day either. I was busy and didn't call back until today (Wednesday). I was told they would send them out on Thursday. At that point I told them, "Never mind. I want a refund." They charged me on Friday and said my refund wouldn't show for 2 to 10 days. That is ridiculous. I shouldn't be charged for something that never got delivered. I will never order from Teleflora again.

I ordered Mother's Day flower arrangement. 72 hours after ordering I receive an e-mail that they cannot complete the order and cancelled it without explanation or an offer of alternatives. And I still haven't seen my refund. Is this criminal? Incredibly poor customer service (non-existent customer service?). Will never use this service again!

I ordered flowers for my mother-in-law's 85th birthday 4 days in advance. Called in the afternoon of her birthday to see when they would be delivered. Was put on hold while they called the florist. Was told they called twice but no answer. Called again and was told they would be delivered by 5:00. Called again at 5:00 and was told it would be no later than 6:00. She received them at 7:00 on the evening of her birthday. Would have been nice if she would have been able to enjoy them more on her special day.

Order a floral arrangement for the children of our beautiful friend that passed away. Ordered them the day after she passed with next day delivery so they knew how much we loved her. They were never delivered that day. I contacted customer Service the next morning and this is what I received back:

My best friend for almost 60 years was celebrating her 50th Wedding Anniversary on May 3, 2019. In honor of this significant occasion I ordered an arrangement from Teleflora on April 17, 2019 which provided plenty of time before the requested May 3rd delivery date. The cost of the arrangement was promptly billed to my credit card. I called my friend on her Anniversary and when she didn't mention the arrangement I asked her whether they had gotten it.

Ordered prom corsage which came to $53 after a $17 service fee (outrageous for a lily and a rose, but the price gouging isn't even my complaint.) Didn't arrive when scheduled the day before prom, despite getting delivery confirmation via email. We have a camera on the door, three obnoxiously loud yappy dogs, four people home, and the door wide open waiting for flowers--the flowers were absolutely not delivered. Called them. 30 minutes on hold. They said they'll leave a message for the florist in the morning. Next day, didn't get a call back. I called again. This time they argued with me, "sorry but it was delivered". After more arguing they agreed to redeliver by 3 pm latest. Four o clock rolls around, still no flowers and the poor girl went to prom with no corsage.

I ordered flowers on 4/29 to be delivered to my friend that had surgery 5/1. When I ordered online the date I chose 5/1 was an acceptable delivery date. I placed my order 50$. On the day order was to be delivered they called & emailed & said it couldn't be delivered on that date. Would be 5/2, gave no reason. It is now 7:45 pm on 5/2 & flowers still have not been delivered. You call customer service & no offense but you can't understand the broken English. I am very upset & I have no idea when my sick friend will ever get her balloons & flowers!

They sent my mom a dead plant. I chose a preferred florist and Teleflora ignored it. I'm not sure why they even ask. They want to correct their mistake by me spending more money. I was supposed to get discount on this order because they messed up my last order. My 1st order was new baby boy flowers and they sent "It's a girl" everything! Incompetent to say the least.

Mom passed away so I ordered flowers. They said they guaranteed they would get them there on time. Well it didn't happen. These people are scam artists. I work in the communication field. I will make sure to spread the word to thousands of my clients. Don't forget word travels fast. Thanks for making worse a sad day for my family. I believe in karma and you all should too. If I could leave a lower rating it would be -10.

I ordered flowers to send for a friend for a horrible date for the death of her son. I payed, they took the money immediately, then I received a text saying they couldn't make the arrangement that I chose, and then they couldn't deliver on that day. I asked to be refunded and then they say 2-10 business days? You took 2 seconds to withdraw from my account. In the future I would suggest not taking people money until you are certain you can hold up your end of the agreement! Worse service ever!

I specifically ordered a more expensive arrangement because it was what I was looking for. What was delivered was the entire opposite, the flowers were different, the vase was entirely different, and the entire arrangement was pink, which I specifically tried to avoid when I ordered. I ordered a white and blue arrangement. Very disappointed. If I'm going to pay $60+ dollars for an arrangement I expect it to be better than a CVS bouquet thrown in a $1 vase.

Flowers were ordered and paid for on Monday for Wednesday delivery. I got a call on Wednesday saying I'd need to change the order. I said, "Fine so long as it gets delivered today." "Of course," they said. I then get another call saying it will be delivered on Thursday. Late Thursday I call them back. "Oh, sorry. We will prioritize the flowers for Friday morning." Friday comes and goes. Nothing. Friday afternoon I cancel the order. I'll spend my money elsewhere. What a lousy company. Awful customer service. So many lies.

A relative sent Zen Artistry-Deluxe. I was sent the order confirmation, complete with price, not the relative who ordered it and wanted to surprise us with a nice thank you. Now, less than 24 hours later, the orchid portion is drooping and dying and the carnations are fringed with brown tips. And they did not offer a replacement but a 30% credit. (As if I care to order anything from them ever again.) Poor processing of the order, awful quality of flowers, inadequate customer service. DO NOT USE THIS COMPANY!

What a nightmare this horrible company is. I placed two orders for premium flower bouquets to be delivered to two of my employees for administrative professionals day. Neither one arrived on the delivery date. I waited alone for 2 hours and 46 minutes after we closed to see if the deliveries would arrive. They did not. Then I called Teleflora and talked with them for 38 minutes.

Ordered floors for same day delivery on Friday, April 19th. Flowers were never delivered. Got an email that they would deliver on Saturday. No flowers delivered. Spoke with someone on Sunday and said they would delivery on Tuesday. After the recipient's birthday! My recipient received the flowers today and are not remotely close to what I ordered. Run from this company as they are horrible! They will surely disappoint!

Teleflora has an option to see if certain arrangements are available in the recipient's area. This is what I chose: https://www.teleflora.com/bouquet/my-little-chickadee-by-teleflora?prodID=P_T33-1A. Not even close. Instead, Teleflora sent a cheap gothic-funeral type arrangement because the florist didn't have the correct flowers, but assured me something COMPARABLE would be sent. Yeah right.

I ordered a PREMIUM bouquet and what was received was a STANDARD (looked worse than the standard bouquet pictures on the website). This is completely unacceptable as this was a birthday gift! This is not at all what I paid for and expect a refund for this embarrassment!

I ordered a Deluxe flower arrangement and what was delivered was anything but deluxe. Pictures are worth a thousand words. Please see the picture. I’ll never order from this company again and from what I’ve been reading on the internet this seems to be a pattern for anemic flower arrangements.

We placed an order on April 12 for delivery that same day. There was a mistake on the recipient's address and corrected it on Monday April 15th with a request that they be delivered that day. As of today, April 18th there was no delivery of the order we made. The flower shop that Teleflora worked with regarding our order only attempted delivery one time stating they couldn't locate the house. We will never order from Teleflora again.

Ordered birthday flowers for my boss. Was contacted letting me know that the arrangement I wanted could not be completed by a florist in my area. Chose an alternate arrangement and was assured it would be delivered by 4:00 pm only to receive another email asking me to choose an alternate delivery date as my original request could not be fulfilled. Why advertise guaranteed products and assure same day delivery if you are unable to uphold your end of the transaction. Will NOT ever waste my time or money with Teleflora again.

I ordered an arrangement and of course they tell you to expect variations of the arrangement depending on the florist. But my gosh it looked nothing like the photo. I will not order from them again. I would rather go directly to a florist and make sure it gets done right!

I placed an order for Birthday flowers to be delivered to my sister as a SURPRISE... I completed the online order form and entered in my sister's info as the recipient. Within minutes of placing the order Teleflora proceeded to email my sister with marketing spam with my name and order info on it, clearly ruining the surprise!! I emailed customer service explaining the situation and asking them how they planned on rectifying their error. At first they denied that they emailed her, so I sent screenshots of the emails they sent her... and their solution to my complaint was to CANCEL my order!!!! They have the worst customer service I have seen for an online florist company. ZERO stars for their rating!!

Flowers not delivered 2 days in a row. No notification that they could not be delivered. No time to get more flowers. Called and was told they were not able to find a local supplier. Called and asked to speak to a supervisor. After 40+ minutes on phone they still would not get me a supervisor. Poor kids have to leave for prom with no flowers.

On April 8 2019 I place an order for a flower arrangement to be delivered at a funeral home in Middletown NJ. They changed my credit card but the flowers were never delivered. Eventually got my money back but not happy with the embarrassment that the family went through.

My daughter in law and I ordered flowers for her 2 girls for senior prom. 128.69 was total for 2 corsages and flower for one girl's date. Were supposed to be delivered on 4/12/19. Today we received text there was a problem they couldn't deliver 1 corsage because they didn't have the brains to figure out 3 flowers on same order. They split total bill into 3 payments so they could claim 1 flower didn't cost enough to bother with. So 1 girl is out her flowers for senior prom. These people are unprofessional and they lie. Never use this group for flowers if you want pretty ones. The corsage we did receive is not fresh or pretty. So disgusting.

I ordered flowers for both my daughter's senior prom. Paid extra to have them delivered on a "rush". The whole order for two corsages and a boutonniere was total 129.61. I sent each to each girl so that they would feel good about getting the flowers. The day they were to be delivered, I got an email stating there was a problem with the order. After calling and being on hold for 30 minutes and we had an argument about the flowers all being delivered to the same address just 2 different people they assured me that the order would be delivered on delivery date by 6 pm.

I have ordered flower arrangements via the web for the past 15 years now and unfortunately I tried Teleflora. Never again! They are the ONLY florist that have NEVER delivered on the date request of the 50+ orders I have placed using FTD, Pro Flowers or calling a local florist. Their hold time is horrendous and in the day of technology have no automated method of providing you with updates to track your order. My Mom waited all day for her flowers to come on her birthday.

I ordered an arrangement to be delivered to my mom after a surgery. She absolutely loves the arrangement, said the flowers are beautiful and fresh and smell amazing. She sent me a picture and it looks exactly like the photo shown on the website. (My mom is not easy to please, so I am beyond excited about my decision to use Teleflora this time instead of the company I previously used.)

Ordered flowers to have delivered to my wife while I was on a business trip for a specific date. On said date, received email stating there was problem placing the order. When I placed the order, I provided my wife's phone number to ensure she was home upon delivery. They contacted her to tell her they could not be delivered on the scheduled day and never gave reason why. Additionally, the individual who called her could not speak English very well. My wife informed me of the call and I asked her to call them back and ask about delivery issues and why they could not be delivered as ordered. She was able to get a hold of someone, who spoke English, and ensured prompt delivery. So the company's only saving grace is they were finally delivered on the date scheduled with hassle. With that said, I will never use this company again.

I ordered flowers for my mother's 86 birthday and got a confirmation. The order never arrived. Called customer service, was told they cancelled my order. No good reason given. The service rep was useless. Don't waste your time or money. Bill **.

Please share! Please make this go viral!!! DO NOT USE TELEFLORA! I ordered flowers for my friend who laid dying in hospice in another state. Paid online and was promised same day delivery. The flowers NEVER GOT DELIVERED!!! She PASSED THAT NIGHT! I will never have the opportunity to send her flowers ever again. I called for a refund and spoke with 4 to 5 managers and got 16 different stories. Transferred around 10 times. Sent to automated messages. Finally after getting heated I was offered 20% refund after a review of the case in 10 days! UNACCEPTABLE.

I paid a higher dollar amount to get a beautiful wooden vase. I received a plain glass vase that I could have bought at the dollar store. It does say that that they might have to substitute vases, but they couldn't even come close to the vase that I ordered? They just choose to use a cheap plain normal glass vase. A complete waste of money.

Purchased an arrangement for my daughter at school four hours away for her 19th birthday. Went all out with largest available arrangement. What she received was More greens than anything. Very embarrassing. As a reply to my complaint they sent me a 30% discount code that must be used within 30 days and cannot be used online. You can find a better discount with no such restrictions online any day! So disappointed!

Ordered flowers to be delivered and I’m yet to see that delivery. I’m so embarrassed. More at myself for not reading the reviews and not wasting my time on these people. Trust me the reviews are accurate. They take your money and then don’t give a damn if or when you get your flowers. Everyone in customer service have A different excuse. If you can’t get in touch with a florist then why are you doing business with them. Then have the audacity to ask me if I want the flowers tomorrow for 50 off. Are you kidding me!!! Will never get my time or money again. BUYER BEWARE.

I DO NOT recommend this company whatsoever. I ordered flowers for my coworker on March 28 for delivery on April 1st. The website wasn't working correctly so I worked with their online chat service to place my order. I had one Promo code sent to me for $15.99 off my order and I decided to redeem my points for another $5 off the order the month before I had used 2 discounts on my order to another person so there shouldn't be any issues. Well I had gotten the receipt showing I would be charged $54.99 USD which would work out to about $73 CAD. Well after the transaction was completed I checked my Bank account to find out that my card was charged 70.89 USD being over $98 CAD.

On the day of my anniversary, I wanted to surprise my wife and hire Teleflora services, choosing the bouquet I wanted, especially a type of flower that love my wife. My wife received the flower arrangement on time but with the surprise that it was not the type of flower I asked for and the flowers were wilted, I took a picture and started a claim. That was more than 4 months ago and to date I did not even receive an apology. It really was a nightmare. I will NEVER hire your services. WORST service I have known on my life.

I would give this company 0 stars, if possible! I placed 3 different orders, all on the same day— 2 of which were to be delivered today. I received confirmation emails, that the flowers had been “hand-delivered” hours earlier. My mother (recipient #1) never called to say anything about the bouquets, so I called her, only to find out that it had NEVER BEEN DELIVERED!

Updated on 04/03/2019: I complained directly to Teleflora about a flower arrangement (see review posted 4/1). Today I received an email saying I'd get a $13 refund? So I get $13 back on a $65 bouquet that damaged and bore little resemblance to the photo on their site. I will be sure to let everyone I know to avoid using Teleflora. The only thing worse than their flowers is their horrible customer service.

Nothing like what I ordered online. It was 2 days after Valentine's Day and I was ordering for an art show opening for a friend. Looked like rejected Valentine's flowers half dead. Bright pink vase with orange and red flowers! The note card handwritten instead of typed with poor slanted writing. I was embarrassed that my name was associated with it at the entrance. They used a florist none of the locals ever if!!

I ordered the "Spring Garden Basket" for a friend's Mother who just passed away and it was to go to the funeral home. This was described as a 15" x 15" dark wicker basket filled with 5 unique plants. This appeared pictured to be very full with colorful pink kalanchoe, pink hypoestes, lush green maiden ferns, Boston ferns, & fiddle leaf philodendron. Our friends who went in on the basket traveled 2 hours to the funeral home and were appalled when they saw the cheap small basket, half filled with a small orange kalanchoe, a couple of small Boston fern leaves, a common heart shaped philodendron, and an ivy rooting! Half the basket just had bare Spanish moss to fill the void. Can't believe 4 couples paid $69.00 plus shipping for this poor display of what was suppose to be a beautiful arrangement! We are all very disappointed to say the least! I wish I had read these reviews before I ordered. I will never use Teleflora again!

I ordered flowers for my friend's funeral on Tuesday morning. Teleflora didn't let me know until the following Thursday (funeral day) that they couldn't deliver the flower order. I was heartbroken. No remorse from the first person I spoke to (he could hardly speak English). He couldn't even tell me exactly why the flowers weren't delivered. I had to go through a route to complain to someone with more information. Horrible service and I will share this with everyone I can.

I had a delivery of Make a Wish Deluxe Bouquet and a helium balloon USD $60.00, supposed to arrive yesterday. When it did not arrive I called up and was told the florist had no helium so they could not deliver. (I ordered on Monday and they never tried to contact me about any issues.) I told them deliver without the balloon.

I ordered a beautiful premium orchid arrangement on the Teleflora website. I opted to use my choice of the Teleflora florist because the last delivery they used a local florist in the area and the arrangement was not like the website. Wanting to give Teleflora a second chance, I selected the Teleflora florist that I knew had a good reputation in the area and nice arrangements. After putting in my payment information, which was an American Express credit card, the website never seemed to complete my order. I had an online chat and they assured me that my order was being placed during the chat and they gave a verbal confirmation number for the processing of my credit card. An email confirmation also came.

I ordered flowers to be delivered days in advance. They were never delivered and I was told they could not find a florist in my area that could handle the order. Everyone was very disappointed. Never again from Teleflora.

Do not order from Teleflora. You will not get your flowers. They should be banned from search engines. Do not not not use this company. Ordered flowers for my sister's birthday. Gave 4 days notice. Flowers never arrived on the day. Will never use this company again and will make certain no one I know will either. Absolute disgrace.

I ordered a Valentine's Day flower arrangement, which was over $100, to be delivered on...VALENTINE'S DAY, 2019. As we all know, Valentine's Day falls on February 14th, every year. These flowers were delivered, but they were delivered on 2-13-19, to my dismay. Imagine my surprise when my wife called me on the 13th, thanking me for the flowers. This spoiled the whole reason for this delivery. I did make a complaint to Teleflora.com and they said the florist that delivered the flowers said they delivered them on the 14th and the company closed the complaint. The 100% satisfaction guarantee sure didn't work for me! DO NOT ORDER FROM THIS COMPANY!

I tried to order a food and Flower Basket for my disabled uncle for his birthday. First they texted back and said they didn't have what I ordered so asked me to change my order. Then I changed my order and they told me they couldn't deliver it on the day of his birthday. Then they called back a third time and said they couldn't deliver what I had changed my order to. So then I tried to change it to something else on the website and they said they couldn't guarantee the container. They can't guarantee anything. Their order area is metro only, nothing rural at all. When I used them another time, they sent something not at all like what I ordered. Just going to let my last Groupon expire as I have no idea what they can actually do. Customer agents are also hard to understand :(. Nothing good to say at all.

I forgot this was the company that never delivered a sympathy arrangement my husband tried to send or I would never have placed my recent order for my Mother’s birthday. They delivered 1 hour too early. I left explicit delivery instructions on the time of delivery. Flowers came disheveled, in the wrong vase, with no bow as pictured. The flowers were not even 1/2 open so all you saw was greens. I chose the mid-priced one and there were a lot of stems, but they were bent and cramped in the vase. I was there when they were delivered for the 2nd time in 1 hour and the arrangement looked awful as he handed them to my mother.

I ordered birthday flowers 3/19/19 to be delivered 3/20/19. Item never delivered 3/20. Three phone calls later, the flowers were not delivered 3/21, so I cancelled the order. NOT A REPUTABLE COMPANY!!!

I ordered flowers for my mom. I got an email confirmation that they were delivered at 4.30 PM. At 6 PM, I reached out to my mom to see if she received them and she had not. I was told the next morning that they actually were not delivered as the recipient wasn't home. She was home all afternoon! I must have called Teleflora 3 times and each time they called the local florist, no one answered. I was so upset that I got a delivery confirmation when they were never delivered, I cancelled the order immediately. I will never use them again. EVER.

I contacted them immediately and he told me all they can do is give me a 40% off my next order. What makes you think I will order from you guys again. Then I quoted their answer online about refunds. The next Rep told me I had to tell my daughter to send the flowers back within 48 hours and that is listed nowhere on this site. I sent pictures of what the flowers look like and what my daughter did for my wife. My daughter's was worth $60. Then they contacted me again only giving me a $23.40 credit. It was almost like a “take it or leave it” approach. I want my full refund of $77.97.

I am truly shocked!!! I ordered flowers for a funeral, to comfort a grieving family and these MORONS failed to deliver the flowers and found out hours AFTER the funeral. Sickening to say the least!!!! DO NOT ORDER FROM THEM!!!

RUN FAR AWAY FROM TELEFLORA. They will send you $4 grocery store arrangements that don't remotely resemble what you ordered, charge you $50+ and then tell you the recipient has to reject the flowers upon delivery for a full refund. Who sends recipients a picture of what they sent prior to delivery - isn't the surprise half of sending flowers?

I recently purchased an arrangement from Teleflora to be delivered to a friend who was sick and what was delivered was totally different than what I ordered. I even paid extra to make the arrangement deluxe. What was ordered was embarrassing! The arrangement looked like someone picked flowers and put them in a vase and not even the same flowers that were ordered. I called customer service several times and chatted with them online. The first one said the florist would redeliver asap. After waiting for redelivery which did not happen, I called again and they said they would not redeliver and would give me a coupon for my next order. To make this story short I had to open a complaint with my Credit Card because Teleflora refused to make it right for me.

I ordered 2 floral arrangements from Teleflora going to the same business address. Teleflora dispatched the arrangements to 2 different vendors. One of the arrangements was received around 3pm and the other at 6pm to a business address. My recipient didn’t even receive it...a staff member collected it for her. Meanwhile they supposedly guarantee 11am - 5pm floral delivery. When I called customer service I spoke with a Rose who said that she will give me a refund. I requested an email and they never gave me my refund. There’s no sympathy from customer service and zero quality when speaking to buyer. They have poor communication and management with vendors. They don’t even know when deliveries are made or statuses of florals and instead they want to brush you off the line and tell you lies. Furthermore they have you waiting on the phone for hours.

I selected a beautiful, expensive arrangement call "Peaceful Zen Garden," which came in a big rectangular bamboo box, and had succulents and bamboo stalks in it. The florist delivered a small cheap arrangement of philodendrons in a tacky 50-cent basket. It took 2-1/2 hours of phone time with 3 different reps to get a full refund. The 1st rep said I could get a 50% refund, the 2nd was willing to give me 75%, the 3rd (after threatening to go to AMEX) said they would give me all my money back. This is how their florist in Las Vegas makes money. Taking payment for an expensive arrangement, sending a cheap one, and pocketing the difference. "Who would ever know," they thought. But my friend knows my taste, and sent me a picture.

I placed an order with this company on March 6th for my mom's funeral. I was assured that my order would be delivered to the funeral chapel and there would be no problems for delivery on March 8th my. The funeral started at 11 am. Only one vase of flowers were there and they had not sent me any type of email or anything to tell me that the other products would not be there. My family and myself was very disappointed. This was supposed to be an occasion to celebrate my mother's life and it was just empty without the flowers that was supposed to be prepared and sent. I was guaranteed that it would happen by customer service rep Jerry.

The picture of what I thought I was buying and what was actually delivered was so disappointing that I sent them both pictures and asked for a partial refund or a new delivery. They refused to fix! They claimed that the proper "recipe" was followed. I wish I could post the pictures. Dramatically fewer flowers and poorly arranged.

I purchased flowers for a baby girl that my Nephew had last Thursday. ON Friday I contacted Teleflora.com to send a basket to them to be delivered on Sat. Sat they contact me and said they had trouble with florist (In Indianapolis!) and could not get it delivered until Monday. No delivery confirmation, I called to check and they had no idea about the status. They did call the florist and they were closed and no further information. I am canceling this order and will never ever use this scam of a company again. I hope all read this first and do not use them.

I ordered flowers through Teleflora on 2/28/2019, it was a daily deal and it was ordered before the daily cut off time by hours. Did not get the flowers the same day. Got a phone call 3/1/2019 around 8:30 AM from a rep at Teleflora telling me to expect a delivery on 3/1/2019. I called Teleflora at 1 PM asking where the flowers were and when they would be delivered. I was on hold waiting to talk to someone for 15 mins and then once I am able to talk to someone, I was told that the florist wasn't going to send the flowers and needed a new delivery date. I asked for a refund and to cancel my order. I will never be doing business with this company again. A 40% off coupon I was emailed is not going to solve the lack of communication and horrible customer service that I received. If I hadn't called Teleflora back I would have never known about the local florist needing to push back the date and not to expect the flowers I ordered on either days.

The birthday flowers I received from my daughter on Tuesday were NOT at all fresh, and did not even include a card with the florist’s name - just a handwritten card from my daughter. I was able to contact the same person (who had called to ask if I was available for a delivery), since her number was recorded on my cell phone. I asked her again which florist she was with (as I wanted to ensure I’d never use them). I explained that the flowers were “old and not at all fresh”, and that I was very disappointed with them.

My husband order flowers to be delivered on Valentine's Day and were never received, I called to complained and ask for a refund and was told that after they investigate maybe they will refund 50% of the total cost. After 14 days no refund has been received nor any correspondence, they are a bunch of thefts. I'm giving them 1 star because there is no zero.

I ordered flowers to be delivered for my mother's 78th birthday because my father is not around to do it any longer. I placed the order almost three weeks before the delivery and chose to use my Fingerhut account to purchase them because they had some kind of special. On the DAY OF the delivery, I get an email saying they couldn't deliver it that day. I called the 1-800 customer service number to find out why. The agent tells me that it's because they couldn't process my Fingerhut card.

Extremely bad experience ordering flowers for my wife on Valentine's Day, couldn't deliver on the promised date. Emailed them to cancel the order the next day and ask for refund, instead they have the florist delivered it two days after. They sent some links to update order request the day after but that also didn't work. Emailed them multiple times but they never answer exactly the question I asked for, only replying with some boilerplate such as "We're looking into this issue." DO NOT order from them ever again!

I ordered on 02/15/2019 a bouquet called Arrive In Style, a balloon and chocolates for my mum's birthday for 02/22/2019. I paid extra to make sure it was delivered before 1:30 pm on the 02/22/2019. On 02/21/2019 I get an e-mail saying they cannot do that bouquet and if I wanted to do another one instead. So, I said okay even though I was not happy about it. Came to 02/22/2019, the flowers never arrived. I called at 8pm on 02/22/2019 to find out where they were. The lady on the phone told me that they were not going to deliver now until 02/23/2019. She said she would refund me the early delivery fee. On 02/23/2019 I get an e-mail saying that they canceled my order completely. I am now on hold waiting to talk to someone to make sure I get a full refund. I still have not received an refund yet. I will never use this company again.

I placed an order for an adorable floral arrangement called “Sweet Little Lamb” for a baby girl. I placed the order on Feb. 14 and as of today, Feb. 21, my order has still not been delivered! After being on the phone again today I finally requested a refund! I received an email on the 15th that my flowers were actually delivered so I was very happy and excited because it was such a beautiful arrangement and I knew my nephew and his wife would love it too to welcome their new baby girl. Then a day or two later I received a text and an email that there was a problem and the arrangement actually was not delivered. The florist wanted to make substitutions but I was assured by two Teleflora reps that there would be no substitutions. I couldn’t take the stress over this any longer so just chose a refund. Seven days is a long time to wait for your flowers to be delivered much less not getting what you really wanted!

I ordered the premium sunny smiles flower arrangement and chocolate to be delivered on February 20th. The order was never delivered! When I called on the 21st they told me that the order would be there for sure by the end of the business day the 21st and wasn't delivered the day prior due to the weather and the florist they use was closed. OK why wasn't I notified it wasn't going to be delivered! I waited on hold for almost 20 minutes. Spoke to a girl who couldn't get my name right after being corrected 5 times.

AVOID this website at all costs. Teleflora.com uses false advertising to entice you to buy an expensive flower bouquet and then delivers a substandard bouquet that does not even look like the advertised one. The vase is not the premium vase, the number of flowers and quality does not match, and the advertised decorations are missing completely. The flowers that were supposed to make your loved one gasp for Valentine’s Day, instead they were a HUGE disappointment. I even placed my order 10 days in advance and had them delivered on February 12, just to be sure that there will be no excuses like busy day, or not enough flowers, etc. And still teleflora.com dropped the ball.

I ordered 2 of the exact same bouquets to be delivered on 2/13/19. One to CA and the other to TN. The CA order was delivered on the correct date with the exact bouquet ordered. The order to TN was a low budget looking bouquet that I did not order which they also was not delivered on a later date than specified. I attempted numerous times to email and contact customer service. The customer service was absolutely TERRIBLE!! I got the run around when I asked to speak with a supervisor. There was poor communication from them and they did not try to help resolve the issue satisfactorily. I will never order from Teleflora again!! Very unacceptable and unprofessional!

I ordered a Valentine's Day bouquet for my mom. The arrangement I ordered was all pink roses and tulips, with a few pink carnations. When my mom called later, the bouquet she described was not at all what I ordered, so I asked her to send a photo. She received an arrangement of what appears to be scraps from other arrangements. No cohesive design, no cohesive color, and it was all carnations -- no roses, no tulips, no pink anything. It was a bunch of white carnations, with two random bright red carnations, and a couple of random purple carnations. It was the ugliest arrangement I've ever seen and a HUGE ripoff for what I paid.

My experience with this company was the worst, most embarrassing experience I've had. This company is a fraud in my opinion. I ordered the premium package 'Always a lady' bouquet for my friend. Paid extra and in their description said 17 roses and had the measurements for the size and when my friend received her flowers at 7pm it was half a size and only 12 roses basically smaller than your basic bouquet. This is why they have the worst reviews online and I made a huge mistake giving your company a chance. For $150 Canadian the flowers were so embarrassing.

I ordered flowers to be delivered for Valentines Day 2019. Flowers were never delivered even though I got an email saying they were. My wife had been home all day so I knew this was false. After multiple attempts and numerous holds I finally spoke with a rep who said they would reschedule the delivery for Monday. It Tuesday - still no flowers and absolutely no response to emails or my calls - I even went into their automated queue for a call back. I waited 2 hours and still no call back. I've used them for years and this is the second time have had this issue. The problem with Teleflora is that it's great when it works but if you have to deal with their customer service - it becomes a nightmare. I will take my business elsewhere - just not worth the headache and uncertainty.

Just adding to the pile that I wish I had checked ahead of time, hopefully to steer more people away in the future -- placed an order on the 8th for delivery on the 14th. Figured that was appropriately in advance. Didn't say anything because I'd never had flowers shipped before and wanted it to be a surprise. Around 7:30pm I received a delivery confirmation email, but the flowers were never delivered. My girlfriend and her mom were home and never heard anything, nor did their hyperactive Pomeranian who hears everything outside the door.

The service charged me with the price so high when I placed some flowers & chocolates which were never delivered to my wife on last Valentine's day. Please consider to use this service if you don't want to have suck experiences like me. (Automatic reply mail from customer service, operation supporter does not work, no refund).

Like the many other reviews, I ordered roses for my wife, to be delivered on Valentine's Day. Needless to say, they never were delivered. I called on the 15th and the customer service person asked if I still wanted them delivered. I told her no...if I wanted them delivered on the 15th, I would have requested that in the original order. She told me that I would receive a refund...we'll see.

I ordered Valentine flowers to be delivered. The delivery charge was high but since I needed the delivery, I accepted it. The wrong flowers were delivered. There was no notice as to why these specific flowers were delivered. The flowers were pretty but not what I ordered.

I ordered flowers for my wife for Valentine's Day. I received an email confirmation that the flowers had been "hand delivered". No flowers arrived. I called the next day to share the disappointment of the nondelivery and the deception of the fake confirmation. I was offered a 20% refund. I told them this was not acceptable and eventually was offered a 50% refund. The following day at 5:30 pm the flowers finally arrived and they were not the kind that I ordered. They looked like something I could have picked up at the grocery store for $19.99. I paid $120! I called them just now and received an apology but was told that there would be no further compensation. "50% is the maximum refund we can give for unsatisfactory service. Is there anything else I can help you with Mr. **?" I won't be calling them again and neither should you.

Teleflora is awful! We sent a bouquet to my sister and they sent the wrong arrangement. Furthermore, what did arrive was half dead. When I called to request my refund, the associate said, "We can offer you 20% refund". When I complained about a 20% refund, she said, "We can give you a 50% refund, but that is as high as we can go." I explained when a person pays for a service and a product and they don't receive what they pay for, they are supposed to get their money back. Teleflora is a horrible company - this is the second time I have had an issue with them. Do not use them. Plenty of other options out there - use one of them.

Like many people here, I ordered a Valentine's bouquet for Feb 14, 2019. I received a confirmation email that the flowers had been hand delivered so I assumed they were. The following day, my mother told me she never received them. Three emails and two phone calls later (one in which I waited for 27 minutes), and they still never responded. Luckily, I used PayPal and now have a dispute pending. This company is a scam. They should be taken off of google search ASAP for fraudulent business practices.

Worst company ever! I downloaded Yelp just to warn others not to ever use this company! When you order flowers, you expect them to get there on the day of the event, not when it's convenient for the florist. The only reason I knew they weren't delivered as scheduled is I checked with the company and they said, "The florist decided to deliver them tomorrow." WTF?! Then I was promised they'd be delivered ASAP the next day, but when I called in the next afternoon to confirm delivery I was told the florist couldn't find the residence so "they decided to try again the next day." Um, totally unacceptable! Again, there are lots of florists... DON'T USE TELEFLORA!!!

This is a scam company! Do not buy anything from them. My boyfriend ordered flowers to be delivered to me at my job for Valentine's Day and I never received them! Looking at the rest of these reviews I’m kind of glad I didn’t buy looking at some of the photos. It was really disappointing, he was trying to make my day special and they ruined it. They need to go out of business. He was on hold for thirty minutes, they just gave him the runaround. I hope everyone can get a full refund.

I placed the order intentionally in the morning, well before noon, so that I would have placed the order before the 3 pm cut off time for same day delivery. They bouquet I chose for him was in the same day delivery section, which is why I chose it. That night, we called after they were not delivered and they said the florist didn't comply with the order. They said the order would be delivered the next day. I asked for a discount since the order was late and they refunded us 20% of the order. Today, we came home after telling them to leave it at the door if we weren't home and around 8 PM they still weren't here. I will never use this company again and I will tell others not to.

Same as everyone who ordered flowers for Valentine's Day delivery! The flowers never showed! The flowers came late in the day on the 15th. Called the number for customer service... 20 min to answer, offered 50% off next order, kept putting me on hold. Finally, said they would only do 109% refund if they picked up the flowers, I told him to come get them! After 15 mins on hold he said he couldn't get the shop on the phone. He never took my order number, so I know he wasn't serious. I am gonna cancel the payment with Visa.

The order was never delivered. Customer support takes forever to get through and then they promptly hang up on you. They don't offer any solution to the problem they created, the connection on the phone is bad and they don't answer e-mails.

I ordered flowers through Teleflora.com for my Grandmother for Valentine's Day to be delivered on 02/14/19 and they were not delivered! I called them the next day to ask what had happen. The call wait was over 49 minutes long. I held on because my money was deducted out of my account. The representative was very snotty about the issue and simply said they'll be delivered tomorrow 02/16/19 or you can just get a refund!! I should have accepted the refund but I wanted my Grandmother to have flowers. I didn't even get a simple courteous call or apology. I waited for flowers to come 02/16/19. Still NO FLOWERS!!! I call to see what was going on and the next representative was very polite about the matter and told me that he'll refund 20% of my money back to my card and send the flowers 02/19/19. I'm in disbelief about this flower issue... WOW!!!

I placed an order to be delivered on February 15th same day. I got a text stating they were unable to deliver same day. When that was what I paid for, so I was told it would be delivered next day. The next day was today at 11 am and it STILL was not delivered. I was told multiple times it’s on the way and it never was. The wait time to speak to customer service is well over 40-45 min. Everything about this experience was absolutely horrible. I would NOT recommend anyone using Teleflora for any type of service.

I ordered flowers ahead of time to be guaranteed delivery on Valentine's Day. They never came. Despite several attempts with customer service, they refuse to just refund my money. They will only give 50% off next order. They told me again they'll deliver them and the day comes and they don't. I don't want the flowers anymore. Valentine's is over. It's futile. Worst floral company ever and I'll never use them again. Last time the flowers were nothing like what I ordered. This is 2 for 2 negative experiences. Not only is the product wrong, but it's not delivered and they won't refund the money. Don't waste your time.

I ordered flowers to be delivered to my parents for their 55 Anniversary. I got an email the next day, the day of delivery, saying they were canceling the order because it was undeliverable. No call or personal communication just an email. I don’t check my email every day. So I didn’t get the message until the next day when I realized my mother never called to tell me how excited she was to receive her flowers. I have been sick, otherwise I would have delivered them in person. That’s when I check my email, saw the cancellation and was devastated to find out that it was not delivered. :( I had to call my mother and explain why I not only never called to wish her a happy 55th Anniversary but that I ordered flowers to be delivered that were canceled. Of course she understood but was also disappointed in Teleflora. I wish there was a no star choice because they don’t even deserve 1 star!!

I purchased from Teleflora the Premium "Crazy for You Bouquet with Red Rose and Mirror Vase" for my wife for Valentines Day. The arrangement with delivery cost $100. What she received was this small and pitiful pink rose arrangement in a red vase. It was extremely disappointing. This was a special time and it was capped off with an upsetting delivery. I saw better flowers on street corners for $15. I called their customer support and she said all she could do is give me a partial credit. She was from overseas and was disinterested in what happened. I wish I had looked at their lousy reviews. Take heed and listen to my experience. Do not waste a moment in time and your money. DO NOT BUY FROM THEM!!

Teleflora is a terrible company. My fiance ordered flowers to be delivered to me on Valentine's Day. They never arrived. He is currently abroad, so asked me to call them. I waited for a half hour and was told he had to be the one to call, as he ordered the flowers. He called, and was charged the insane long distance fee, waited for 45 minutes and was told the flowers would be delivered on the 15th. It's now the 16th, I'm on hold again with them (it's been 20 minutes so far). This is unbelievable. It kind of seems like this company is some sort of a scam. The reviews on here are not like anything I've seen before. This company needs to close its doors.

I ordered flowers for my daughter on 2/13/19 to be delivered 2/14/19 in NYC for Valentine’s Day. They still haven’t been delivered. I called several times and was finally told they couldn’t give me a refund but would give me 40% off my next order??? Of course I requested a full refund and was told the “supervisor” would call me back??? Still no call. I called my credit card company and put the charge in dispute so hopefully I won’t have to pay for something we never received. I don’t know what is happening with this company but I’ve never had a problem before. This seems to have been a nationwide problem even with funerals. Hospital delivery and Valentine’s Day. I’m wondering if ANY flowers were delivered at all. One thing is for sure and that is I will NEVER use this company again.

Had flowers delivered to my wife's place of work for Valentine's Day; when she brought them home I was shocked to see what was delivered. A small vase with a few flowers. Definitely not worth the $82.00 I paid and didn't look anything like the photo online. I'll never buy from Teleflora again!

Ordered flowers for my mother’s funeral. They never arrived. Spent 168 minutes on the phone trying to resolve. They refused to give a refund. Had no concern for the fact that my mother’s funeral was impacted by their mistake. Never ever ever ever use this company!!!

I’m really beside myself. I ordered flowers to be delivered to my parents on Valentine’s Day - they were never delivered. I decided to wait to see if they were delivered today - still nothing. I gave their 800 number a call to inquire about a refund. After waiting on hold for almost an hour, I was curtly informed that my order had been CANCELLED with no sort of notification sent to me. I was beside myself, and really upset that these flowers I spent good money on were cancelled without my knowledge. I was assured I would have a refund credited to my account without 2-10 days. We’ll see. Save yourself the trouble - use another company.

Had flowers promised for the 14th. Flowers never showed. Called on the 14th. They promised delivery for the 15th. It never showed. Teleflora is absolutely horrible. Don't walk away from here. RUN. No matter how pressed you are for a source this place is NOT it at all.