Teleflora Reviews

They sent the order to a local florist - made 2 orders. They delivered the more expensive arrangement but the florist wouldn't accept the other order (30% discount) because they were not paid enough by Teleflora. Teleflora hunts for a florist and if they can't get someone to do it at their severely discounted price they simply don't deliver. They sent me an email saying it WAS delivered to get me off their back but it actually was not. So now working with my bank to get a credit on the 'less expensive' order with the 30% discount. Not only did I not get to use the advertised discount - They billed me on the more expensive arrangement. I guess that's profitable enough for them. Will never use them again.

I ordered an arrangement for my wife for our Anniversary. They could not offer what I ordered but WOW, their substitution was off the charts gorgeous! Thank you Teleflora!!! It was worth way more than what I paid. I will order again. :)

I ordered flowers two days prior to the delivery, it was to be delivered to my wife, the occasion was the day of our anniversary, and the day was a Friday. I waited until 3 pm on the day of the delivery and nothing, so I decided to contact Teleflora. The answer was this: "Thank you for patiently waiting. As I checked your order, we are still trying to look for any available shops that could deliver the arrangement and most of the florist advise us that they are already done with the delivery going to recipient's address. The only option that we have is to deliver you flowers tomorrow with a note of apology saying it was not your fault for the delays of the delivery."

I ordered flowers five days prior to the delivery date I requested. These were for my elderly, infirm, mentally incapacitated father. They never delivered, yet sent delivery confirmation. My father's front door staff and the security cameras, as well as my brothers and my father's aide confirmed no flowers were ever delivered. A CS rep named "Barbara" claimed she had two lucid conversation with my father, who suffers from dementia, in which he claimed they'd been delivered.

Teleflora is a telemarketer and nothing more. They charge the local florist thousands a month to be a member then skim off the top such as charging a $100 for an order then they give the local shop the order for $50 while taking 21% of that $50. The florist get wrong addresses, phone numbers, and are giving the ok to sub flowers without them getting the customer's permission.

I ordered a beautiful arrangement online. I paid for premium, they were anything but premium. The arrangement may be had 10 flowers in it. I call customer service and they offer money off my next order. What a joke!!! I will never use this service again.

I ordered an arrangement that looked beautiful online. With a very unique vase. Not a single flower that was pictured on your site, was included in this bouquet (white roses instead of violet, etc.). The vase that was included was an even bigger disappointment, and that is specifically the reason why I picked this arrangement to begin with. I can understand that not all flower locations can match the online site exactly, due to what flowers may be in season, etc., but I can't explain this one. I don't understand how the product that I ordered could be so different from what was delivered. Why have pictures online at all?

On 10-26-18 I ordered flowers online for same day delivery to a hospital. Flowers were delivered to hospital but left at an unmanned desk at about 3:30 pm. It took until 5 pm to locate the arrangement, which just by sheer luck was not stolen or lost altogether. Then, when I spoke with the customer service via phone, I was hung up on after saying that the driver should be fired. When I attempted to send an email to the customer service department (through the link at the bottom of the delivery confirmation) email was returned as undeliverable. I was happy with the floral options and prices but will never use this company again due to the delivery debacle. Unfortunately I did NOT read any reviews prior to ordering, shame on me. Hopefully, this terrible review will help someone else not make the same mistake. Saving a few dollars on an arrangement is NOT worth the hassle caused by a horrible delivery system.

Very disappointed with my order. What was delivered was nowhere near as nice or even similar to what I selected. Have asked for a refund. I selected an arrangement of multiple flowering plants and they sent one flowering plant with filler plant. Terrible. May change review after they respond.

I placed an order last Sunday online for flowers and balloons that was supposed to be delivered yesterday. I got the confirmation email yesterday that they were delivered, but my daughter never received them. I called and complained and they promised another delivery today and 20% off. My daughter finally received the flowers (which were too small for that price), but no balloons. I had to call again and complain and they offered a credit for them. So the flowers did not come on the day they were supposed to and the balloons never came. WORST COMPANY EVER!!!

Teleflora are the worst florist ever. I've placed an order on October 18th for a same day delivery. I get a phone call one hour later letting me know that the delivery was finished delivering in that area and he will deliver the next day. Okay I was fine with that. But the problem started the day of the delivery. I've ordered the yellow fellow premium...which is absolutely gorgeous online. So many flowers were missing. On the top, the florist added three lilies around the stem with a noticeable rubber band. The butterfly was missing and so was the balloon. So I called customer service and told her what was the issue. John contacted the shop...no answer. I had to file a complaint asking them to please correct the flowers. THEY NEVER DID CALL ME BACK BUT they delivered another bouquet of flowers five time worse. OMG I wished that I am able to submit pictures.

I ordered the Recipe for Romance arrangement for my sister who was married last night. She sent a text thanking me for the flowers. I asked that she send a photo of what was delivered. Not even close!! Roses were falling apart, ugly vase, tacky ribbon, etc. This was supposed to be a PREMIUM arrangement. Called Teleflora to complain and was offered a 30% discount or 50% off next order. There will never be another order with TELEFLORA!! TOTALLY EMBARRASSED!!

I ordered flowers through Teleflora and selected the "Deluxe" bouquet. What was delivered was nothing like what was depicted on the website: a small measly little bunch for a total of $50. Except for the color, it looked nothing like the picture online. I felt extremely embarrassed with what was delivered. Calling Teleflora resulted in a bit of discount, but still not sufficient. Does not take away the embarrassment. Beware!!! I do NOT recommend ordering from Teleflora.

My best friend died, and Teleflora took the liberty of changing the message that I had (seems they have a habit of doing this from reading all the other reviews!). Instead of saying the flowers were from me, they said they were from Hanna TO ME!! Infuriating, they refunded a measly 10% after totally ruining a $130 order. I hope Teleflora dies and has a funeral so I can send them flowers with the wrong message.

I ordered some flowers for my daughter as she had passed a very significant exam after many years of hard work and study. I ordered a Mylar balloon along with the bouquet stating this was to congratulate her on her achievement. When the flowers were delivered the balloon they had sent with the flowers read ”good luck you got this”. How good luck and congratulations meant the same thing I couldn't understand. I called them and they said they would have a local florist drop off the correct balloon only to find out they had none and substituted "good luck" in its place. Ridiculous. I most certainly will not be going to them again.

Horrible dishonest company! Takes money from customer and florist filling orders! Very bad business practices. If you need to order flowers order directly from a florist! If you are a florist do NOT get your business tied up with Teleflora!

I have tried two times now to order flowers for my mom, once for her birthday and once for Mother's Day. Both times, they screwed up the order. First they said the arrangement I ordered -this happened both times- wasn't available. They asked if they could send something different, which I agreed to. I asked if the flowers would be delivered on the requested day and the ** I spoke to customer service in India repeatedly said they would be. Surprise, surprise, I got an email later on saying that they couldn't deliver that day. The flowers were never delivered and all I got from their "customer service" was a generic email. Stay as far away from Teleflora. They're absolutely worthless.

10/15/18, placed order online for delivery on 10/16, our anniversary. I then found out that my wife had an appointment. She needed to go to on 10/16 and might not be at work to receive them. Therefore I called and requested for the flowers to be delivered on 10/15 instead. The agent assured me this would be no problem. He asked me if it was a business address and I said yes and he said they would send me out a confirmation of the order update to my email. I never got that confirmation. After working out in my yard all day I come in the house and it’s almost 4 o’clock in the afternoon and the order has not been received yet so I make a phone call back to customer service to inquire about the order.

Called funeral home to check if my order arrived and what it looked like. Ordered blue & white flowers, only to receive white—although pretty. Funeral home said to always call them first for a recommendation, & that Teleflora is not one they recommend—very expensive for what you get.

I ordered because what appeared to be a lovely arrangement. The quality of what was delivered was far inferior to how it was displayed on the Teleflora's website. I will never refer this company, or, order from them again. -10 star rating.

Teleflora is a scam. This company just provide false advertisement to customers. I bought a $50 dollars flower arrangement for my grandma that turned 101 years old. I wanted to sent her something nice and cute. I picked My Little Chickadee arrangement on Wednesday October 10. Her birthday was on the 11th. So finally around 5 pm on Thursday the flowers arrived to the care center where she is at. Well surprise. I wanted to get a picture of the arrangement and it was not even close to the description from the website.

I never thought I would be one of the people who resorted to this. I spent over an hour on the phone trying to resolve the issue. Ordered 2 arrangement to celebrate the birth of my granddaughter after my daughter spent days in labor and delivery and ultimately in surgery. The arrangements were far inferior to items pictured on website. I told them my expectation was to have them immediately deliver the appropriate arrangements. They refused unless they could first go to my daughter's hospital room and remove the inferior arrangements... how embarrassing, humiliating and lets not forget traumatizing to a new and fragile mother.

I ordered flowers to be sent to a recipient in England. They were scheduled to be delivered 9/25. It's now 10/6. They never arrived and I still haven't received credit. Apparently, I have to wait for the florist in England to respond to their inquiry. This is abysmal.

Just a sad deal what happened to my order. Paid extra for premium package for mostly roses and they sent only carnations. This company is a total scam. $80 for a few carnations? Only wanted to refund 10%. Just a complete scam here...

I ordered flowers for my grandmother's casket and this company never made them. Their pictures are fake. They do not stock flowers and even when I said it was ok to do one with carnations they never did the order. I confirmed the order two times this morning. Their customer service people do not know how to read their orders. SO my grandmother's casket will not have a spray on it!!! This is so wrong. "I am sorry" does not work. Please do not use Teleflora to order flowers!!! They also screwed up the second part of this order. I am so pissed off right now. Please do not use this company!!!

Ordered arrangement to be delivered with confirmation date... Day of delivery received email and text at 1:40 pm that my order was to be delayed and I needed to pick another date! When I called Teleflora customer service the rep said the florist isn’t answering their calls... Really and you're still using them??? I requested that he contact another florist in the area and get it delivered today, per my order. He still couldn’t assist me with my delivery today. I asked to speak with a manager 3 times, my requests was ignored. Rep said I can get 50% off my NEXT order. Like there’s a chance I’d ever use them again! I’ve used FTD and Edible Arrangements frequently and never had I ever encountered such terrible customer service... thought I’d give Teleflora a try, huge disappointment and mistake.

I had flowers delivered to my job anonymously and days later I had a threatening phone call to my job & on Instagram basically from a guy who wanted to get his hands on me. I have called multiple times and was told I needed a police report to get the name of who sent me the flowers. I got that. Then I was told they couldn't help me and I needed a subpoena?! A subpoena to tell me the name of who sent me flowers... This is the most ridiculous thing I have ever heard of. If this was anyone's daughter or family member I think they would act different or even if it was happening to them.

I preordered and prepaid for two deliveries in the same town. I received a text saying the 1st order could not be delivered. I called the next day to learn the order could not be delivered that day either. The associate could not tell me why and said he would schedule the delivery the next day. I told him I would like to cancel my second order that was scheduled to be delivered in two days. He said he could not do that but would email me a 50% off coupon (that I will never use).

I ordered flowers for my wife for our anniversary. I placed the order on 9/21 (Friday), and paid for expedited delivery on 9/24 (Monday). On 9/24, I received an email that the flowers were delivered to her work address (which is what I wanted). That evening, I asked my wife about them, and she was puzzled. She said she never received them. After contacting Teleflora, they said they were delivered at 10:48 a.m. and signed for by "NMI". After my wife asked her receptionist about it, it was very clear that they were never delivered. Teleflora offered no remorse, or explanation for what happened. They just processed a refund. Terrible customer service for a very straightforward order. I tried to save $10-$20 by not using one of the industry leaders. I won't make that same mistake again.

Basically, a close family friend passed away and I could attend the funeral because of work. So I wanted to send a fruit basket instead. They said they would be able to deliver it and I ordered early to make sure it wasn't last second and they couldn't do it. Guess what, it never arrived. They said they couldn't deliver it and that was it. What kind of bare bones excuse is that?!

I placed an order on 9/20 for a flower delivery for a memorial service on 9/22. On the morning of 9/22 I received an email that the chosen flowers were not available, and "we don't want to delay your gift... We will deliver a beautiful arrangement designed by the local florist that expresses the sentiment of your gift". Not ideal, but okay. Then on 9/23, I received a voicemail that the flowers had not been delivered. Had this been a b-day or other occasion, I would have been fine sending the flowers late, but due to the nature of this being a memorial service, that is not possible. If you're expecting your flowers to actually be delivered, then I don't advise ordering from Teleflora.

Ordered from the website for delivery to a birthday recipient. At 2:30pm on the event day, they contacted me and asked if they could substitute. I approved. At 5:30 they again called and asked if they could delay delivery until the following day. I wasn't happy, but I approved. The following day, at 2:30 in the afternoon they AGAIN called and asked permission to delay another day. At this point it is two days past the event so I had no choice but to approve the delay. Finally on the third day they called AGAIN wanting to delay until MONDAY. I told them to cancel the order as they had no intent to make the delivery that I paid for. The flowers were never received... my account has never been credited after 10 days.

Do not order from this place! I ordered a Birthday Deluxe Bouquet for my sister's 15 anniversary. I choose the Deluxe because of more flowers, but I received literally only 4 flowers in my arrangement. This is not fair!!! I paid $60 for only 4 flowers. After contacting the company, they just offered a discount for my next purchase, which it won't be one more. They did not want to give me my refund even though I sent a picture to show the horrible service.

Floral Bouquet was very sparse. I choose the deluxe so it would have more flowers in the picture it had 4 roses and at least 10 of each color daisy. The bouquet delivered had 2 roses and 6 each color daisies. Very disappointing. I had spent time and researched the florist they allowed you to select from yet they ordered them from someone other than the one I selected. I will not order from them again. Teleflora did refund me 30%.

This is the Premium Zen Artistry Arrangement I ordered for $75.45 versus what was delivered. When my friend send me a photo, I was so embarrassed! If I had been told beforehand that the florist could not make the arrangement, I would have cancelled the order. Their response: “I'm so sorry that you were disappointed in the arrangement that was delivered to **. Our goal is to provide excellent service and we apologize that we fell short on this order. A 30% refund of $22.64 has been issued back to your account.” I responded that I wanted to get a full refund but they never got back to me. I was able to get the full refund by using the resolution center of my Paypal credit card. Be sure to tell your friends to send you a pic so you know you are not being scammed. I will take my business back to FTD who deliver what you order.

Simple and short. Customer service friendly but not helpful and can’t resolve a thing. Flowers never delivers, I had to call and open a complaint. They have no tracking number. Only means of real communication is through their email service, and they offer you a discount for your next delivery like I would ever use them again. I am still waiting on my refund, I paid with PayPal and it’s says your money will not leave your account till your order is ready... Lie! They pulled the funds when the order was not even accepted by the florist company they where suppose to use. They keep saying it’s because they can’t get the florist company to answer their phone. Very unhappy and I am very sure this Company is a Scam! Be careful. Wish I would have done more research, I thought this was a real nationwide service but it’s truly a scam.

I got an online confirmation email when some friends and I jointly purchased flowers to be delivered to a friend for her birthday. A week went by with no response from my friend, since she never received flowers! I called customer service, they looked it up and said, "Oh yes. The warehouse had an issue and orders were not delivered that day." (I made the order three days in advance in case any issues came up). Then they asked how I would like to proceed with the order. Well despite the fact I look like a jerk when I was the friend in the group making the order that never got delivered, I said, "We wanted a refund and for the flowers to be delivered still." The rep said, "Oh we don't deliver free flowers." Well you don't deliver flowers that are paid for either now do you. So, if you use Teleflora, your loved one might get their flowers, or they might not and you will be charged and never know the difference.

I placed an order on Friday morning for a next day delivery. It was to be a surprise for my husband. I made a point of staying home so the order would be a surprise for him when they arrived. By 12:30 I called to check status of the delivery. I was told that the local florist was preparing them for the afternoon delivery driver to take out. At 3:30 I called again, checking status of delivery. I was told they were unable to reach the florist but I would be contacted with delivery confirmation. At 5:30 I called again, got the same answer as what I was told at 3:30. At 8:30 pm, still NO DELIVERY. Got the same story as earlier in the day. MY ORDER NEVER ARRIVED!

I sent flowers to my mom, my dad recently died it would have been their 50th anniversary. I paid $100.00. The message I wrote was: "Love, Amy". They decided to write, "Happy anniversary here’s to another loving happy year." Ok my dad is dead. I can’t even imagine what my mom thought when reading that. Then my mom sends a picture of what was delivered. Looks like a 10$ dying bouquet from the grocery store. I called them. They are a nightmare to deal with, they offered 40% off my next (never) purchase. Umm no. I either want my money back or they need to deliver what I paid for. Now they want to come take back the dead crappy flowers first from the grieving widow before redelivering.

Ordered a $100 "towering ficus" to be delivered to my daughter's place of business. Paid extra for delivery before 1pm and gave them the cell phone #. They never contacted her (delivery guy couldn't find the 3 story building in College Park MD). Order was delivered after 5, and instead of a ficus they substituted a cheap peace lily that was worth 1/3 of what I paid. Customer service offered me a credit towards future purchase - which I will not use. The best that this can be called is "bait and switch". Fraudulent business practice. Customer service was pleasant but totally unable to do anything to fix the problem. If they can't deliver what was ordered, they should contact the customer - they had my contact info as well as my daughter's. She spent time on the phone with the delivery guy trying to tell him where the building was (he seemed to have anxiety issues). They did NOT substitute a plant of equal quality and value.

I used Teleflora today when ordering flowers to surprise my daughter for her Sweet 16 birthday today. While I do not know what local florist they used, I can assure you the bouquet she received was nowhere near the standard bouquet advertised on their site. The rep I spoke with was polite enough; however, he made the statement because the local florist did not have pink roses in stock; a reasonable substitution was made to the arrangement by adding more carnations. This bouquet was completely underwhelming and I am both extremely disappointed and embarrassed by what she received for her floral surprise on her special day. There is absolutely NO comparison to the two bouquets. The rep did try saying I ordered the standard bouquet like that was supposed to make a difference; however, there is nothing comparable about their advertised standard bouquet and what was sent. It was certainly not worth the price spent either.

Everything went wrong on order. Will not use Teleflora again. Crisza took order Sept 9, assured me was well before noon and would make it that day for dad's birthday. I stressed importance of this, she seemed to understand. Hour later I received an SMS saying it wouldn't. I called, and Marc said he would do his best. I heard nothing, and assumed it went through as no one communicated otherwise. Whole point of services like Teleflora is ease, convenience, and fast reliable delivery without client micromanaging. But two days later, my dad hadn't received the flowers.

Placed a order for my wife's birthday, but delivered ONE WEEK Earlier, which costed me $141.35. Contacted C/S and agreed to redelivery on the date of birthday, NO SHOW, NO SHOW, NO SHOW... Teleflora only agreed refunded $42.41 to closed this case, no matter how much anger I have! Never trust this store, except you wanna ruin the day you are treasured.

First off I placed an order for same delivery to my fiancée on her birthday and was not notified until almost 3 pm that they would not be able to make the delivery that day and because of where she works she had to be notified as it is a secure building, even though she was on the order the Teleflora customer service rep treated her very poorly and would not help her. Second the floral arrangement was to be delivered the next morning and was not delivered until almost 3 pm. Lastly, the arrangement that was delivered was not what I paid for and looked horrible, the roses were bent, the lilies looked as if they had just gotten picked and still have not bloomed and the rest of the flowers were damn near dead. VERY BAD EXPERIENCE. WILL NOT USE TELEFLORA AGAIN!!!

Ordered floral arrangement for my brother in law's mother's funeral. It was "guaranteed delivery". 2 hours AFTER service, local florist contractor leaves me voicemail to say they were unable to fulfill my order in time and to provide them with an alternate delivery address. Really wish I would have seen this site BEFORE I ordered with them. NEVER AGAIN!!!

I placed an order for a floral arrangement for a dear friend's birthday via the internet... I gave them all the pertinent information for delivery & payment for my order. When I called my friend on her birthday, to wish her a Happy Birthday & if she liked the floral arrangement she told me NO flowers were delivered... No one from Teleflora contacted me! I had to initiate an investigation into what happened. I did not get an explanation as to why the flowers had not been delivered. Only that I would be reimbursed for the flowers that weren't delivered. How very nice of them to reimburse me for a product not delivered... The only advice I can offer is DO NOT USE TELEFLORA... Especially if you want them DELIVERED!!!

I ordered an arrangement called "Upsy Daisy"... It had yellow/white Daisies in a yellow vase with a yellow/white check bow to be delivered to someone for their birthday. When she sent me a picture of what was delivered I was mortified!!! As you can see from the photos the arrangement not only wasn't what I ordered but looked like a 6 year old put it together & the handwritten message on the card looked like scribble!!

BABY FLOWERS new granddaughter - Placed order on Mon. Flowers to be delivered on Wed. Had my phone number - got email Wed - could not deliver what I purchased for where I wanted them to do - could not pick out what I wanted from selection even if I paid more. On phone 5 times - no help - some I could not understand. Florist Teleflora in area stated would not deliver for me because I didn't order through them. They delivered nationwide but not 5 miles away... perfect bait and switch - to me fraud. I am disabled - wanted to be where family was -- couldn't. Finally refunded money I hope to credit card --- I ORDERED THRU LOCAL FLORIST GREAT SERVICE - DON'T WASTE YOUR TIME WITH 1-800 TELEFLORA OR ANYONE'S AND HIDDEN FEES.

I've filed a complaint with the Better Business Bureau...here's a copy of the complaint. "On July 28, 2018, I ordered a floral arrangement from Teleflora. I was attempting to surprise my wife for our wedding anniversary on Aug 2, 2018. This year is especially important because she is 3000 miles away for school and we haven't seen each other in 4 months.

I ordered flowers online today with Teleflora. I put in the address. They were going to verify what arrangements I could chose from. I selected what I wanted, paid. Was on my way. I received a text. They had to make a "few" changes. They would call me. They called. I could not understand a thing! Only that they were changing all the colors of the flowers to Red! I said, "Can I please speak to a manager?" "No thank you, you will have to call 800 number." So I did. They informed me that I chose the "Deal of the Day"? ARE YOU KIDDING ME! No I chose what I wanted! My MIL is very sick and they delivered the worst looking flowers I have ever seen in my life! They look like a mini version of funeral flowers! I'm still waiting on a call back. I want a full return! You should have seen the greenery they used! I'm sick about it!

I ordered a funeral arrangement for a relatives funeral. It was ordered two days before the funeral. They called me twice to verify the order. It was delivered after the funeral. Then they call and want the next of kin to deliver them to. I was offered a 50% coupon off on my next order, which I will not use. There is no excuse for this to happen, especially for a funeral.

As so many other customers noted, this is the worst floral delivery service. They didn’t deliver flowers sent for my Mom’s 90th birthday! Their florist had “computer problems” which made it acceptable to charge me, not advise of the missed commitment until I contacted Teleflora the following day, and then offer me a 40% discount on a FUTURE order! WTF! As though I will EVER use them again... Save your money. Call florist in the recipient’s location directly. Teleflora takes their cut, the florist gets less, and customer service disappears. Teleflora needs to be closed down. They are thieves. They take your money for no service. That’s a sam at the very least!

We ordered a casket spray on Sunday for my Mother in law's funeral which was Tuesday evening and Wednesday morning (visitation/funeral). Tuesday morning at 830 we get an email that the particular flower wasn’t available - we called and said substitute it. We were told no problem. We called at Noon because still no delivery and the visitation was to start at 6 pm. We were told our order was never taken off of ‘hold’ from the morning- we were assured they would be at the church - 330 pm we’re getting ready to leave. We get an email that our order was CANCELED- WHAT?!?! We call and were told there was nothing they could do - but they offered us a free arrangement for a future date. ARE YOU KIDDING ME?!? The funeral is in 2 hours! Our funeral director was able to call a local florist who delivered a beautiful spray within 10 minutes and saved the day. You blew it Teleflora. Never again. ZERO STARS.

Is there any other time that you care as much to have your flower delivered properly as a funeral?? These guys did not deliver my flower and after the funeral, they call me and apologize and offer a discount on future orders. So unprofessional. Their business should be closed.

I wish I would have seen others' reviews before ordering. 1/2 of my order was delivered. Only recourse was to have the other half of order delivered (to a hospital room, disrupting my daughter again) or refund. No offer to make compensation for the mistake which resulted in 1/2 the impact/surprise I wanted to make. Descriptions on Teleflora website are lacking in specificity. Even calling beforehand could not get me a definitive answer. Poor customer service and not standing behind service.

I ordered flowers on my girlfriend on her birthday to surprise her. Was not delivered because they said it was because it was a fake account. They should’ve at least email me to verify and I will call back. They gave me a 20% discount but the next day I received an email that it was a 20% discount sitewide. The flowers were delivered the next day but not what I ordered. I received the standard (12 roses) and the the deluxe (18 roses)! Called the local florist and emailed Teleflora. Both no help. Everyone, do not deal with Teleflora. JC and Victor from Teleflora were no help.

My husband and I are traveling and without internet access, so we tried to use Teleflora. It was a nightmare. Tried to send flowers to wife and daughter of deceased. Resulted in nothing but problems. Received multiple texts, emails and phone calls trying to straighten out the mess. Got conflicting and/or vague information. Spent at least a whole morning stuck on the phone trying to let the right hand know what the left hand was doing. Wouldn't give me the name of the florist they were using because of "privacy issues." Really? What privacy issues does a vendor have who is providing me with a service and a product? Guess they don't want to worry about accountability?

We ordered a premium Divine Peace Bouquet (>$100) with a crystal cross for a funeral. The basic was delivered ($50) and it was wilted. I was mortified. I called them and they offered me a 30% off coupon and said they would need to go to the widower's house and take back the arrangement. NEVER NEVER AGAIN will I use them. I also sent a second bouquet for another family member specifying a sympathy card and they sent a LOVE card covered with hearts! Absolutely PATHETIC.

Ordered a beautiful peony arrangement on 6/27 for my mom’s 70th birthday to be delivered on 7/7. They waited until the day of delivery to let me know these flowers were not available. I canceled my order and will hopefully receive a full refund like stated but when questioning why they waited so long to let me know as I could have made other arrangements the customer service rep said he was sorry and is there anything else he can do for me. No explanation? Awful! I recommend no one use this business. Any other floral company I’ve used has also not charged you until the shipment is made but this company charges you right away. Be aware and use someone else to deliver your gifts.

My friend got flowers. But I think to leave flowers at the neighbor's house it was not good idea. My friend was at home whole day, and didn't hear any doorbell or phone ring. And one thing, the flowers she got is not the same as at the picture when I ordered it. I will never order in this company.

Well I just got scammed. I wish I saw this website first. I am definitely not alone. Ordered a plant arrangement for my mother on her birthday. What she received was absolutely nothing like what I ordered. The plant arrangement was suppose to have 4 plants which included 3 flowering plants (begonias, African violets, and kalanchoe). She got a Palm and some canes. Ugly basket and had yellow daisies just stuck in the arrangement for decoration. Not even a potted daisy plant. Never order from Teleflora!!!

I ordered flowers for delivery on Friday and the order was accepted. I received a call on Friday that the order could not be met but was assured that it could be delivered on Monday. I approved of the delay. I received an email Saturday morning the order had been cancelled and "Sorry for the Inconvenience". This is unacceptable so I called and was told that they could not meet delivery on Monday. I will NEVER use them again...

I tried to order on their website. I filled out all of the information all of my credit card info and clicked place order. It would not go from review to confirmation. Checked all my info many times so I clicked 'need help'. The person I chatted ask for all my info again. Still nothing. It was a big waste of time. Will never try to order from them again.

They delivered my dad what looked like a toy car full of a can of green beans. So, embarrassing. Never ordering from them again. Customer service were nice, but I didn't pay 55.95 for nice customer service. I paid for a quality product and did not receive it. I sent this to my dad for Father's Day, it was delivered to his job. Totally embarrassed us both. Never again.

This was the most disgusting and most unprofessional experience I have ever had, especially since this was for the funeral of my 89 year old mother. I ordered all my flowers a week before my mother's funeral service, I was guaranteed by the Teleflora representative who took my order that the Flowers would be delivered prior to 5 p.m. on the day of my mom service. The day of the service (6 hours before) I get an email saying that my flowers were not available and could not be delivered and to pick another date for delivery. Pick another date to deliver flowers to my mother's funeral?

This happened to me twice but different company! Whats wrong with this people?? I placed an order for my mom's birthday 2 days BEFORE her birthday... When I called them to confirm how come it's not delivered yet, and they said they cannot be able to deliver the flowers on a day that I want to deliver it. I can understand IF I order the flower late, but I ordered it 2 days BEFORE. Please this company needs to be ban also...so they cant ruin every occasions anymore! If those company can't do their job right, what the use of continuing their freaking business!! Don't let those 2 company TELEFLORA and JUSTFLOWERS to have more victims! They are useless and lazy!!!

Ordered a Fly Wagon Red, inscribed "It's a Girl". Floral arrangement (see attached) roses and a beautiful variety of greens. Friend received a Volkswagen Bug with substandard arrangement of daisies (cheap), a few baby's breath, greens, NO ROSES, NO COLOR as pictured in the ad. That is just wrong! They have our phone number, should have called before deciding to CHOOSE for us. Agree with other reviews, should have listened! I did report this to Teleflora who credited me $19. for a $55 arrangement. Yikes.

I wish I would have read some of these reviews - Teleflora did not send the bouquet I selected. It looked like they just threw whatever flowers the florist had left all into one bouquet. They are not in any way willing to rectify the situation.

I chose a floral arrangement online and ordered it 7 days prior to the date of delivery. The arrangement was pictured online and was simple, modern, and purple. It was a bunch of bamboo stalks with a purple orchid. On the day of delivery, I received a text message stating there was a problem with my order. I was out of the country and was unable to connect with the company. Therefore, an arrangement was chosen by the florist at the direction of Teleflora. Apparently, Teleflora was unable to locate a florist who could provide the arrangement I had chosen.

Worst experience ever. Flowers were dead, Did not even resemble the arrangement that was bought and paid for. The delivery person never knocked on the door. They charged me twice even when they said I would receive full credit. Run away!!!

WOW. Worst ever experience and service for a florist ever. I ordered a sympathy Deluxe floral bouquet "Teleflora's Hearts In Heaven Bouquet" (T278-4B) with a porcelain heart with poem (with a loving message of sympathy for a Funeral. Message on sculpt reads: "Because someone we love is in heaven, there is a little bit of heaven in our hearts.") on it and the main reason I bought this one. What I got a bouquet that was 1/3 the size and fullness shown in the photo on the website (see photo comparison). Also the photo on website is the photo of standard bouquet. I ordered the Deluxe one. Also there was no porcelain Heart which was again the reason I paid $80 for it. I got a small angel instead. I also ordered this during a chat session and they confirmed several times they had and it would be great. They did not even call first to tell me that order changed. Just delivered it hoping I would not notice or find out.

I ordered flowers to be delivered same day to a friend. When she sent me the picture of what she received I was in shock! It looked like the flower shop got all the scraps they had and placed it in the cheapest vase. It looked absolutely nothing like what I had ordered. I called to complain and they said in order for me to get the full refund they would have to pick up the flowers from my friend. Like are you kidding me!! As it is it’s an embarrassment to have her receive something so ugly from me and to have to tell her that they are picking them up is absolutely ridiculous. I would never recommend this company nor will ever buy from them again.

We simply wanted to send flowers, balloons and chocolates to our daughter overseas in Germany. I spoke with a gentleman on 5/16/18 from the LA Teleflora Co. We made selections and he gave me a total of $142.97. I said we cannot spend that much and I would need to talk with my husband. He offered to call me back in an hour. He did and I told him that the most we could spend is $80.00. He took off the balloons and chocolates and said the total is $80. Our account was charged $142.97. I called back to let them know that they had overcharged us and was told that they could only give us 10% back. WHAT?

Like many reviews up here, Mother's Day delivery seemed non-existent. I ordered a Mother’s Day bouquet as a surprise for my mom. Payment went through but they never delivered. They never told me they couldn't deliver. From the other reviews, I guess I should feel lucky that I actually received a refund. The only reason I found out they didn't deliver was I saw the refund on my credit card bill two weeks later. I promptly called my mom and asked her if she had gotten the flowers. She had not. I rechecked my email and Teleflora had not tried to contact me. I contacted Teleflora, they simply said they had sent an email. I rechecked my email and spam folders. I never received any notification from them that they weren't going to deliver. I received emails with confirmation of the order and many others emails from them since with "specials". Hmm, the only email I didn't receive was the one about non delivery. Seems bogus.

I don’t like how they change your flowers if they are unavailable and you don’t answer your email in time. I have ordered roses before and definitely did not get roses sent.

Freshness of the flowers is number one. The selection available and speed of delivery are two and three. In the selection area that also includes price, what is available for what price range. Last is how long the flowers or arrangement actually lasts. I try to follow up in some what so I know if I'm going to use the same service for the same area.

I ordered flowers from Teleflora, was charged for them, but my mother did not receive them for Mother's Day, nor did the company mention that to me, even two weeks after Mother's Day. Angry and frustrated when I discovered that they had neither delivered the flowers nor informed me, but did take my money, I contacted the company and PayPal. The next day I was refunded in full, two weeks after they failed to deliver. My experience is that if you don't get your flowers, then you must call and tell them.

Flowers ordered online for Mother’s Day (their premium “Dress to Impress” bouquet). They could not deliver on Mother's Day/ May 13 but promised early Monday. The total including $22 service fee =$91.00!!! By 5:00 pm Monday NO flowers were delivered so I emailed request to CANCEL order! Requested full refund! Offered 40% off next order! I wanted full refund. They said they needed to investigate, 5/25 and no word!!! This arrangement could be bought for less than $40 at grocery floral dept. (Daylilies, button mums & carnations in glass vase) Not exceptional in any way!!! Still awaiting refund. Called customer service today!

I ordered a nice basket of flowers for my mother for Mother's Day and they were never delivered to my Mother. Customer Service was no help at all. Just insisted they were delivered. My mother was home at the time they said the delivery occurred. Total waste of money.

I ordered a beautiful (according to the photo online) Exotic Grace floral arrangement featuring bird of paradise, asiatic lilies, alstroemerias, red hypericum accented with ti, hosts and galax leaves in a beautiful zen arrangement in a exotic keepsake bamboo container. Not only did they accept my order for delivery on Mother’s Day, without warning they emailed me Mother’s Day morning to say they could not deliver it until Monday May 14. It also mentioned online that there might be substitutions equal to the pictured arrangement if they did not have all the flowers.

When first order was received it was the wrong arrangement. Since we were so close to Mother's Day, just reordered the one we had asked for. It was never delivered. Have received the runaround for two weeks now. Oh, we did receive the obligatory 40% discount card for our "next" order, but nothing else. I emailed them a week ago and asked for a refund back to our credit card because they were not delivered. They said that florist said they had delivered but they would investigate further. Never happened. Still no response from Teleflora. Called my credit card company and disputed the charge. They pulled the charge off our account.

Shame on Teleflora. They have FALSE ADVERTISING. I ordered the "How sweet it is" bouquet of Premium flowers for $55. The picture shows at least 29 flowers, and that is only a 2D picture, so with the other side, probably well over 50 flowers pictured. This was just a small gift for my parents 50th wedding anniversary. Little did I realize how small it would really turn out to be... They delivered a vase that probably only had 8 flowers in it and a bunch of green filler. The delivery charge alone was $18. I could have bought more flowers then they delivered from Walmart, for just the delivery charge alone! DO NOT ORDER FROM THIS COMPANY. YOU WILL BE RIPPED OFF. When you complain, they only send you a 40% off coupon for another delivery!!! Really??? Like I want to be ripped off for a 2nd time? Way to ruin a nice anniversary present Teleflora.

I had ordered some flowers. One for my mother another for mother in law, the flowers I had delivered to my mom were delivered to our next door neighbor's house. Thankfully they brought them to our house, the flowers I had sent to my mother in law's they messed up. On the note it was just a horrible experience for so much money. I don’t recommend this company. Plus the flowers received looked nothing like the pictures online. Very disappointed. Just a waste of money.

I bought flowers for my wife for Mother's Day. They arrived when I was out or I would have rejected them offhand. Just horrible! The blooms were wilted, they looked burnt or possibly frozen. The stems had brown streaks. I emailed the company for a refund and they have purposefully ducked any response. The bad part is they were recommended by a trusted website. F rating to the Better Business Bureau.

I would not recommend this company to anyone. Ordered flowers for Mother's Day, but since they could not be delivered on Sunday, May 17 2018, I settled to have them delivered the following day. I spoke with my mom on Sunday to tell her to expect the delivery. That Monday morning I got an email from Teleflora that they would not be able to make that delivery date. So arrangements were completed to have the flowers delivered on Tuesday and again called mom to update her. Thursday the 17th, I got a text from mom that the flowers still did not arrive and that she had stayed home for 3 days waiting on them.

I ordered the "How sweet it is" bouquet to be delivered same day. Not only did I love the colors but the flowers were beautiful, especially, the roses. My friend received carnations and daisies instead. They were hideous, they looked like something I could've put together with flowers from the grocery store. I showed my 8 year old and even she asked, "Was the florist color blind?" I spent $45 on something that looked like it should have costed $5.00. Buyer beware! Never order from this company. They're scam artists. Customer service agreed to refund me half of what I paid but I'm disputing the charges on my credit card since, this is consumer fraud!

I ordered a beautiful bouquet in a basket for Mother's Day to be delivered at her house. She send me picture and it looked nothing like it!!! No flowers whatsoever except basket of grass! It took them 4 days to respond to me and I told them I want my money back or send her a new basket because the one they send was an embarrassment! Instead they tried sending me a coupon for my next order. Like are you kidding me? I'm never buying anything from them ever again!!

I ordered flowers for my mother for Mother’s Day, and cannot even express my frustration with Teleflora. First, I instructed the flowers to be delivered the Saturday before. They did not arrive on that day. At 1am that evening, I received an email confirmation that they had been delivered. My mom checked the next morning, nothing. I made arrangements for a different bouquet to arrive, and of course then the Teleflora flowers show up a day late and 12 hours after the delivery confirmation. On top of this, the arrangement was not even close to what I chose! I understand small substitutions and color variations. I do not understand ordering a jewel-toned bouquet only to get a bunch of pastel purple flowers. It was far from what I expected.

I ordered flowers to be sent for the day after Mother's Day. I picked the date (the day after Mother's Day as my MIL wouldn't be home that weekend). I never heard anything. Kept checking my emails. I called today for status and they say "Oh it was canceled because she would've rec'd after Mother's Day". I PICKED THE DATE. Furthermore, you do not notify anyone? I am disgusted... The customer service rep said "It's not our fault, we just outsource". IT IS YOUR COMPANY. I PLACED ORDER THROUGH YOU! I will never order from them and will make sure family / friends are aware of this.

I bought flowers to be delivered to my daughter on her birthday and was assured they would be delivered last week Friday... today is Wednesday and they still have not been delivered. I should have read the reviews and saved myself a headache have not been.

Teleflora has been one of the worst experiences I have ever had. I ordered a bouquet for delivery on May 12th for my almost 80 year old mother in Florida. When it wasn't delivered by 8:00 p.m. I called customer service. It took over 30 minutes for my call to be answers. The customer service agent stated that the flowers would still be delivered. I asked her to confirm as it was already after 8:00 p.m. She said that it was confirmed. My 80 year old mother WAITED until late at night! I thought maybe they would be delivered on Sunday Mother's Day. Never happened.

I agree with one of the other reviews. If you have to order flowers... Please order from another company. I am shocked at how many bad reviews they have... if only I had checked this sooner. I ordered Mother's Day flowers and asked them to be delivered on Saturday before Mother's Day to my client. The flowers were not delivered. I had to contact my client to ask if she had received them, and then contact her again after that to be sure they had not been delivered. I called Teleflora to find out what happened, and after spending 40 minutes on hold, they placed me on hold again to call the florist. I asked who the florist was and she said that she couldn't disclose that information.

For Mother’s Day I received flowers from my son but the roses were already turning brown when I got it, the greenery leaves had all dropped off in a couple of days, the “arrangement” was flowers stuck in a bowl, etc. Emailed Teleflora because I thought they’d want to know that the florist they were using is crap, but every time I just got the same response, worded EXACTLY the same, except for different names in signature, that they couldn’t help me without order number. I explained that I didn’t want to ask my son for number because it be disappointed that the flowers didn’t work it which they never acknowledged. So the bottom line is they won, they get paid for a garbage product and there’s nothing to do but give them ANOTHER bad review. Shame on them.

I wish I had read the reviews of this company before ordering! The item description and picture are NOTHING like the item received. Not even the same colors, and certainly not the amount of flowers! I have never been so disappointed in a flower purchase. When I was complained via email I was offered 40% off on a FUTURE purchase. Unacceptable! I called and after arguing with the customer service rep for 10 minutes they finally gave me a partial refund (50%). Do not use this company unless you don’t care what the flowers are going to look like!

Placed an flower order with Teleflora to have flowers delivered to my Mother for her birthday and Mother's Day. I should've trusted my gut, because as a result I was defrauded out of nearly $90.00. When I placed my order online I received a telephone call about Teleflora not being able to get authorization for the valid credit card payment I provided online. First they ruined the surprise by the phone call to my Mother's house. Second, they deceitfully lied about not obtaining authorization. They did this so I could verbally call in to physically provide my credit card payment verbally over the phone. The reason they did this is some credit card companies have a policy that if you provide authorization for delivery services they can't refund your money and they instead make you deal with the merchant.

I ordered flowers to be delivered on Mother's Day and the bouquet not only contained a half dead flower that turned brown the next day but it did not even remotely resemble the bouquet I ordered. When I saw the picture I was embarrassed and sent a picture of what I ordered so my mother didn't think I would order something so awful. I spent $80 for this and at first they offered a very offensive 20% discount, then a 30% discount which I declined. I insisted they resend the flowers to which they said they would and two days later when no delivery, I called to find out the florist refused to resend. I asked Teleflora to refund my money so I can send flowers from elsewhere but they will only give me a 50% discount. Does Teleflora not stand by their product, are they accountable, do they care? NO!

If you have to order flowers... Please order from another company!! I ordered Mother's Day flowers early to avoid the weekend Mother's Day rush. Of course, the flowers were not delivered!! I spent 2 days of being on hold for over 30 mins only to have no resolutions on why the flowers were not delivered... Ending up asking for a credit and requested an email confirmation. While waiting for the rep to come back on the phone to confirm the credit my call was disconnected and I did not get a callback or an email!! I had to go on their site again and leave a feedback in order to finally get an email only to say it was canceled. I called back again today to confirm my credit amount and I was told that the reason why the flowers were not delivered was they could not find a florist in my mom's area that could make the arrangement!

I should have read the reviews before ordering from this company. I ordered a "Premium" bouquet that was supposed to have a lot of flowers including 8 roses and was supposed to be 14"x14" total. What we actually received look absolutely nothing like the picture and it only had 2 roses and was only 10"x8". The "regular" size is supposed to be at least 12"x12" so we didn't even receive close to that! I would have been fine with it looking absolutely nothing like the picture if it actually had the amount of flowers it was supposed to and was even close to the size it was suppose to be. I emailed customer service and at first all they offered me was a 20% discount code. The same code that's already available for everyone online.

I really wished I had read the appalling reviews before buying flowers for my mom and grandmother for Mother’s Day. I ordered two peony arrangements. Online they looked beautiful! My grandmother is allergic to roses, it’s a no no to buy them. Each arrangement cost almost $130. The famous flowers arrive and they are six rotten (yes rotten!) roses! Roses COST MUCH less than peonies and these were old and ugly roses.

I ordered flowers for my mother for Mother's Day on 5.2.18 to be delivered before Mother's Day 5.11.18, flowers were not delivered until 5.15.18 at Midnight. My mother is 80 years old and did not need someone knocking on her door at midnight waking her from her sleep. I had been calling trying to get a resolution since Friday the day she was suppose to receive them but nothing was done until Monday night. On top of that she received an arrangement that looks nothing like what I have order. This is called false advertisement. I need this to be corrected and I need my mother to receive the flowers that I have ordered at a decent time. Looks like another unsatisfied customer!

I am well aware that the local florist fulfilling the order will use their discretion and modify the arrangement according to what they have in stock, so I made sure to pick a very simple arrangement of all tulips in a clear vase. If it’s pretty close to what I ordered, I’m satisfied. Unfortunately what my recipient received was the so bad I was embarrassed that they’d think that’s what I chose for them. As a response to the complaint customer service offered 40% off a future purchase. That in no way fixes the horrid arrangement that was already delivered and $75 gone forever. Unacceptable!

I decided to go with Teleflora because it looked like they had nicer options on arrangements. It was our anniversary and I was excited for my wife to receive a beautiful arrangement at her office. When she sent me a picture to thank me, I was extremely disappointed and embarrassed. Teleflora definitely killed the idea. I paid almost $100 for this arrangement, I just got off the phone with Teleflora and was told I would get 50% back. I could have bought her a nicer arrangement at our local supermarket for $50. Wow, never again Teleflora. I will be disputing this with my bank.

Should have read reviews before placing an order. Needed to place a next day delivery for Mother's Day. Paid and received confirmation that order would be delivered on Mother's Day, Sunday, May 14th. On SUNDAY, MAY 14th, I receive an email that the order was delayed and would be delivered today - the 15th. I immediately looked up reviews for this company (something I should have done before ordering) and quickly realized this company was another bait-and-switch company - promising services that they never provide. This company is a bunch of crooks who steal your money and then provide excuses for why they could not provide service. STAY AWAY!!!

I ordered flowers for Mother's Day for my niece, a 1st-time mom! The arrangement is available in Standard, Deluxe & Premium. I was so excited & went the extra $$ to order "Premium". She sent me a photo to thank me for the flowers, I was shocked to see I ordered & paid for premium & she got less than standard. Photos attached. They offer 40% disc on next order BUT I will NEVER order from them & I will dispute this with my CC company.

I ordered my mother in law flowers for Mother's Day, I was charged twice for my order. I sat on hold for an hour. When I finally got someone she told me I had to call my bank. After telling her that's not what I was going to do because it shows on my bank app that they in fact charged me twice I asked to speak to a manager. She then said "but I just told you when I search your order number it only shows we charged you once, you have to call your bank." I replied with, "I understand what you're saying but I'm not calling my bank for them to tell me I have to call you back 'cause you're the ones who charged me twice. I want a manager." She kept saying, "Uhmmm... Uhmmm... Uhmmm. Ok let me get you a manager." Stay on hold for another 30 mins finally got a manager. For that manager to tell me they did in fact charge me twice and that she was canceling one order and crediting me back one payment. Ok.

I order my Mom's gift on 05/10 and scheduled the delivery for 05/13/2018 in hopes to surprise my mother. On Sunday 05/13, I received a confirmation email saying that my mom already got the flowers. (She did not!). When I called Customer Services On Sunday, to confront them about their spam email, they said that the shop went to the house and no one was home (ANOTHER BIG LIE). My entire family stayed home waiting on the delivery that never got in. I was offered a 35% refund and that my mom would get her flowers today 5/14 first thing in the morning with an apology note. Well, today is 5/14 , 6 pm and my mom didn't get anything. Don't use their service, it's a scam!

On May 4, 2018 I ordered a Wristlet Corsage for my granddaughter's 1st prom. On May 10, Thursday evening a vase of flowers were delivered. I received a email saying the order was hand delivered and after seeing a picture of what they actually sent I immediately called customer service and spoke with Crizsa. After a long exhausting conversation with Crizsa it was agree by her supervisor that I would get a full refund instead of the 30% first offer and then a 40% offer. I also had to put out an additional $30.00 to buy an awful looking, artificial wristlet corsage because of their MISTAKE. It has been 4 days now and at last count 6 different "customer service" people not helping at all. Nowhere on my order papers mentions that if my order is screwed up, Teleflora gets to keep part of my money! This is how customers are treated when they SCREW orders up. TOTAL COST WASTED: $49.94.

I ordered flowers for my daughter from Teleflora to be delivered May 12. I received an email saying that the flowers were delivered on May 12. My daughter did not receive them. My son in law called Teleflora and after being on hold for 1 hour was told that that was a mistake and the flowers would be delivered in 1 hr. The flowers were finally delivered on Sunday 13 in the evening not the same as pictured. I emailed Teleflora this morning to be told that the flowers were delivered on Saturday 12th. This company is very unreliable and would definitely not use them again.

I called to order flowers for Mother’s Day. I had to call twice due to not being able to understand the representatives and ended up speaking with a supervisor, none of which spoke English clearly. Each time I called I was given a different price from 59.95 to 99.99 with delivery fees ranging from 18$-24$. My order was taken and credit card given and confirmed with supervisor, however I was told the Mother’s Day discount code was not valid. About 15 minutes after hanging up I received a call from a different person saying they were from Teleflora asking for my name and credit card number. I did not give it at this time.

Have tried to use this company twice!! On Valentine's Day and Mother's Day. Both times they were unsuccessful with meeting the delivery deadline. The first order was never delivered! The second order is going to be delivered after the date. The ability to track orders is subject to manual input as well. Very disappointed after rival companies not only delivered in a timely fashion but tried to generate more business with great offers and service. Once again... VERY DISAPPOINTED!

I ordered flowers for my mother for Mother's Day on Thursday 5/10/2018 to be delivered on 5/11. I talked to her yesterday and NO delivery took place. My credit card was charged. I emailed Teleflora on Saturday since their website offers no tracking. They emailed back and advised they would let me know about the delivery. Nothing as of this writing. Mother's Day was yesterday. I emailed them on yesterday after realizing she had not received the flowers demanding a refund. NO response. I am now on hold with "hold times as much as 10 minutes". I have NEVER had problems ordering flowers, fruit arrangements, etc... This is my first time ordering from Teleflora... and it WILL be the last!

I ordered flowers for Mothers day. They charged an extra 21.99 for the order. The flowers never arrived. When I called they said the place that they order their flowers was all booked up. They should have told me this when I placed the order. They had 4 days to let me know so I could make other arrangements. They did not. They just said, "Too bad." They also had no resolution for my mother not getting flowers on Mothers day. They credited my account. That does not make up for my mother not getting her flowers on mothers day. It is incredulous I even had to ask for them to credit my account. This place charges for services they are not capable of delivering. If I had not asked for my money back they would have kept it.

Ordered flowers on May 3, 2018. Flowers never delivered for Mother's Day on May 13th. That is just wrong. Teleflora needs to make things right for all these people who didn't get anything for their money. Get a 40% discount and delivered the day after Mother's Day...not good enough! Completely unacceptable! If your stores can't fill the orders, don't take our money!

I ordered flowers to be delivered on Mother’s Day. The order was done on May 2nd to be sure it was done in time. At 18:00 when the order was not yet delivered, I called. They told me that the order was cancelled for my protection, but they never contacted me. I have an account with them and I go through my Alaska Airlines account to get the miles. They would of had many different options to contact me, instead NO FLOWERS! They only offer to deliver next day... What! Tomorrow is no longer Mother’s Day.

I ordered for Mother's Day "Dressed To Impress arrangement " with a box of chocolate. It was delivered on time but it was a completely different arrangement and the chocolate was never delivered. I paid $103.00 and what my mother got it wasn't worth $50.00. I try contacting them with no luck, I sent an email and no reply. I regret not reading the reviews before ordering from this company. After reading the reviews I learned I'm not the only one who had this issue. My advice do not waste your money with this company.

My order was never delivered and was canceled without notice. The customer service was horrible when I called and they didn’t even apologize. They seemed confused about why I was upset since they canceled the order and refunded me (without notice). Therefore my mother didn’t receive flowers on mother’s day and I didn’t have time to find another florist because no one told me.

My daughter from out of town ordered a Mother's Day arrangement in a beautiful vase with a dragonfly on it. The arrangement received was a half bouquet in a very cheap glass bottle. The bouquet was delivered after the florist had closed, so I called them first thing the next morning. I was told they did not have the dragonfly vase and had the right to substitute. My daughter paid a lot of money for some a very cheap bouquet. Picture on top is what was ordered, picture on bottom was what was received.

If I could rate this company 0 stars I would. I ordered flowers for my grandmother for Mother’s Day; and they are heinous. They look absolutely nothing like the photo. I contacted customer service, and they only offered me 40% off. I said that was unacceptable, and I would like a full refund or I will file a dispute. BEWARE! Read reviews and STAY FAR FAR AWAY!

I ordered the Possibly Pink arrangement for Mother's Day. Mom is 87. Original $ was above $85. Mom is a "pink person". Got a skinny 15% off--whoopee! Got email, order confirmation. Got another email--need MORE information to process. Huh? Flowers were delivered on correct day. UGLY UGLY UGLY!!! 3 measly MINI pink carnations! THE REST WERE PURPLE, MAGENTA, AND ORANGE. Good Lord! Mom hated it, I was EXTREMELY po'd. Why oh why did I not read reviews BEFORE I ordered from this crappy place!? Oh yeah, was supposed to get box of chocolates with order, NOPE--WILL NEVER NEVER NEVER USE TF AGAIN.

I have attempted to order through Teleflora twice in the last 4 months for my Mother-in-law in Atlanta, and twice now they've screwed it up. At least for her birthday they informed me that they weren't going to be able to get her the flowers in time for me to order elsewhere...but now I sit here on Mother's Day, after ordering these flowers two weeks ago, on hold with Teleflora while they refund my money. Yet again they neglected to deliver her flowers. Only this time they admit that they never even received confirmation of my order from the florist!!! They had two weeks to get this done and they dropped the ball. And now I sit here on Mother's Day, a mom myself, incredibly upset that my mother-in-law thinks that we forgot about her. DO NOT USE TELEFLORA!!!

I ordered flowers for Mother’s Day for my boyfriend’s mom. I got an email stating that the arrangement I wanted was unavailable so I had to pick a different one. The chick didn’t speak English and didn’t really understand me which was annoying. She tried to say that they were going to upgrade my purchase to the deluxe one, which was the same price as my initial order. So do the math...doesn’t sound like an upgrade to me. The flowers arrived and surprise...didn’t look anything like what was supposed to be delivered! I will NEVER EVER use this company again!!!

Wow I wish I was able to not pick a star. This ** cheap ass “floral shop” if that’s what you call it sucks big time. I ordered my Mother’s Day arrangement and was delivered to my mom today. She sent me a picture. It looks like my kids went out back in a field and picked some grass, weeds and few sticks and shoved it in a water bottle... the arrangement I ordered was over $55, looks like I paid $3 bucks at a tag sale for it. Sooo horribly disappointed with this piece of ** place. Never again will I dare to look at this website to purchase WEEDS from. Unbelievable!

I should have read the reviews first. The flowers I ordered were nothing like the ones that were sent to my Mother for Mother's Day. I guess I should be happy they at least got there. I will not use this service again!

I ordered flowers online May 7 (Monday) for delivery May 11 (Friday) for Mother's Day the 13th. Two days later, I received a phone call they were unable to find the components of the arrangement I ordered, so I needed to pick something else. New order confirmed. Two days later I received an email saying that could not be delivered either. The automated checking service said there was nothing wrong with my order. But I persisted until I got a person on the phone the 11th. She, too, initially said no problem showed up. But my credit card had shown a refund that did not match the amount of the order on the same cc page.

Ordered floral bouquet to be delivered to my mother on behalf of my father days before her birthday. I was contacted by email after the requested delivery day and time that they could not fulfill my order until 2 days after her birthday. Will never use this service again and will not use Groupon as their ad directed me to Teleflora.

I ordered flowers for mother's day and was guaranteed delivery by Friday the 11th, even spoke with customer service and was told the same thing. The next day I get an email delivery was delayed until Monday, I call customer service and was told the same thing and offered 30% off flowers my mom would not receive until after mother's day. Customer service was a joke, they didn't care this was their screw up. Honestly the girl barely spoke English so I'm sure that was part of the major problem.

My Valentine’s day order never got delivered. I tracked it the whole time. I paid 19.99 extra as a service fee to ENSURE delivery time by Valentine’s day. The next day, nothing was delivered, but I did receive an email stating confirmation of delivery. HA! The florist sent it without actually delivering! There should have been a signature, but the Teleflora system never checked for an actual signature and just accepted what the florist said. When I brought this to their attention with several phone calls and emails, they only sent back some pathetic auto generated email, a week later, stating confirmation of my order cancellation, ONE WEEK AFTER CONFIRMED DELIVERY! So whatever, they got busy... right?

I wish I would have read the reviews on here before I bought from these clowns, but I didn't. So here I am telling others, so hopefully they will read this review and not make the same mistake I did. My (horrible) Mother's Day experience with Teleflora: Bought a Groupon for $40 (specifically went to Teleflora, as they advertised a really pretty dragonfly vase that I wanted), ordered the basic arrangement, which was $57. I paid with my Groupon and then $17 for the remaining fees, shipping etc. Well, the delivery guy came with a COMPLETELY different vase than what I ordered. It was plain white with a little heart, like a really cheap Valentine's type gift. Not at all like the fancy looking dragonfly vase I ordered. I told the guy it was not what I ordered and he said, "Well, we didn't have the vase you ordered, so they told us to substitute something else." I was dumbfounded.

Teleflora this is sad. Here's a picture of what I ordered and what they actually sent to my mom for Mother's Day. I am beyond embarrassed. Beyond upset. I put in a complaint. I get an email back telling me here's a code to go on their site to purchase something else. I was a little skeptical but I still needed to send flowers to my mother-in-law and my daughter's which I have three so I went on the site and the code does not work so now I don't even want their code. I don't want to use their site and I don't want their flowers. It's disgusting what they look like. I was ripped off. The original price was 6995. There's no excuse for what she received for that amount of money and I highly recommend nobody purchased from these people as they don't even take care of their customers' complaints.

Ordered what looked like a very classy arrangement for my mom for Mother's Day (early to beat the rush) ended up with a tacky looking arrangement. Called customer service and their resolve was to offer a 20% discount on future order... Ummm you can get that with a promo code... I will never use Teleflora again. Buyer beware.

Paid $80 to Teleflora for flowers + gift (pre tax, fee) for Valentine's for a GF. She never got them. TF delivered them after hours on 2/15/2018. Feb. 15. flowers are worthless, but I paid over $100 total for roses which looked nothing like what I saw on the site, NOTHING (Half the flowers). I wouldn't have paid $25 for what they delivered 2 days late. SO many other florists. Don't risk a special occasion with TF. I have called them to explain and they have refused to refund my money.

When you go on a website, pick out the perfect container and flowers and then the delivery date, you expect things to go as scheduled as they have with so many other flower delivery services. Well, don't expect them to with Teleflora. Not even close! Run, run away and choose another service or better yet, call your local flower shop. We picked out the cute elephant container because my new granddaughter's room is being done in elephants. The delivery date was May 7th and I thought all was fine until I got a call from customer service saying the florist didn't have the container I'd picked. She asked me if it was ok that they call a different florist because the computer said that they had one.

I ordered a flower arrangement May 4 2018 for delivery May 5 for my sister's birthday. They have never been delivered. I have called May 5, on their way. Never received. May 6, called 3 times. Out for delivery. Never received. The same for May 7. Won't credit back my credit card and still no delivery. Very disgusted with customer service.

I have the same complaint as the many, many others who placed their order only to be told too late that it could not be delivered on time. My Mother had just turned 87 and lives on the other side of the country and her flowers were never sent. I got an email halfway through the day they were to be sent saying they could not deliver that day. Not sure why. So I called, and a lovely lady ensured me that they would make it to my Mother on that day. Guaranteed. But, no flowers. So I called and cancelled that order along with the one I had pre-ordered for Mother's day. They tried to offer 20% off but really...my mother is 87 and SHOULD be able to get flowers on her birthday! Canadian customers beware - the prices are in USD and the exchanged amount will guaranteed be less when (not if) you cancel. I will NEVER use this site again.

Although I am aware that actual photos may be a bit different based actual florist, this was just a disaster. I spent $70 on an anniversary arrangement that was dead in two days, and came in a red glass vase. The photo was a purple ceramic one and the flowers were short and disappointing. Do yourself a favor, go to your florist and get something you see in person... Never again will I use these folks.

Their service is beyond pathetic! They single handedly ruined a very needed comfort to a grieving widow on her husbands birthday... he passed away the day before I placed the order. The moment is lost and now she will never know that I tried to get this comfort to her. Thanks sooo much teleflora.Com for totally messing this up! And they did not bother to contact me until the day after it was supposed to arrive... tooo late to even have meaning!!! Do not use this company for floral delivery. They are utterly incompetent!!!

Friend I had known for 30 years passed away. They lived across the country and not possible for me to go to a memorial service. I wanted to order a nice flower arrangement to show that I cared and was thinking of the family. Looked online and saw many places but wanted to go with either Teleflora or FTD. After all they have been around for a long time. Nice and reputable right? I went with Teleflora and ordered a very nice $150 flower arrangement. I was up very late getting this ordered. I left notes stating what it was for, the time and the place. I wrote the message that would appear on the card with the flowers. I Ordered and got the confirmation email thanking me for the order. The memorial service was from 5 to 7pm. At 4:30pm I received an email. "We're sorry we are unable to deliver the flowers on the date you selected. Please click on this link for more delivery options. If we do not hear from you we will deliver it the next business day."

Placed an order five days in advance to find out my order was never delivered. I called customer service and was told florist had too many customers to make delivery. This was for daughter's 50th birthday. Was told I could have 50% off but two days have passed and still no flowers. I want a full refund and will never order from Teleflora again.

The plant I ordered online did not resemble the one that was delivered. It was even of the same quality. If Teleflora cannot get the local florists to do a better job with arrangements then go out of business. They have lost my business and their reputation is trash!

I ordered red roses for my favorite aunt's funeral and they weren't there in time for the service. I was heartbroken. Teleflora did give me a refund but that doesn't make up for my special flowers not being there. I will NEVER use Teleflora again and will tell anyone that wants to listen about this problem.

Ordered flowers for my sister, who is staying in children's hospital in St. Louis with her 4 month old critically ill baby. Received an email that the flowers were hand delivered. Talked to my sister and found out the hospital does not allow flowers to be delivered. So why did I get a confirmation email? I called Teleflora 4x Saturday after finding out she did not get them.

This is my first time using Teleflora and my absolute last time. I ordered flowers from Teleflora for a funeral service. On the day of the service, when it was almost time for the funeral, I was sent a very impersonal text message saying, "Oops, we weren't able to deliver your flowers because of issues," and no other explanation. Later I received another impersonal note to my email with a link to self select another date for delivery. Note - these flowers were for a FUNERAL. There is no other date for a funeral.

I placed a floral arrangement for my future mother-in-law's birthday. I understand that substitutions may happen if they are out of certain flowers, however the florist used an FTD floral arrangement instead and it was not at all what I ordered. I understand it was the flower shop's fault but the way Teleflora handled my phone call was horrible. I was told right off that I can have a 50% discount on my next order and that my complaint would be looked into and I would receive a phone call back. I never received a call or email and when I called back, I was told I had already accepted the 50% discount code and my matter was resolved. I told them I wasn't happy and something else needs to done and the representative told me that it was too late. I asked to speak to a supervisor and she put me on hold, then came back on the line and told me there is nothing more they will do. I will never order from Teleflora again due to their horrible customer service.

I ordered flowers for a friend after her surgery. I was asked to supply a discount code, which I had, and it told me I could only use 1 and I realized the previous 1 was a better deal so when it asked me to apply, I said no. When I placed my order, it applied the one that was less of a deal. I immediately contacted Teleflora, spoke with various customer service reps who all told me they couldn't help me. I eventually spoke to someone in management (supposedly) and she was the exact same way! It wasn't even that big of a deal until I realized that the entire company has no regard for their customers, was not apologetic in helping resolve their website glitch, and did not try to retain me as a future customer. Above all else, good customer service wins me over every time and I am glad this happened because I know to never give my business (or refer business) to them ever again.

I ordered the $69.99 (+ $17.98 service fee) flower arrangement to be delivery to my husband's 92 year old grandmother who was in the hospital. No cute little vase, no red flowers, no ivy, and only one sunflower. Definitely not what was ordered!! I called and explained to the representative at Teleflora how dissatisfied I was and was immediately offered a 30% discount. I explained I didn't want a refund. I want the arrangement I ordered delivered. After being put on hold for 15 minutes, I was told someone from the florist would stop back at the hospital in the morning to pick up the flowers and then a different florist would deliver a new arrangement in the afternoon or the following day. I said no. I'm not going to bother a 92 year old woman who doesn't feel well with strange people coming in and out of her room picking up and dropping off flowers.

I purchased an arrangement before 3 pm April 16, 2018. I wanted same day delivery. So it had to be before 3. I live on East Coast as does the recipient. They sent me confirmation. An hour later I get a text telling me I had to call them regarding my flowers. When I called I spoke with a gentleman whom I could barely understand. He told me the reason the flowers could not be delivered was because they did not have that arrangement. He wanted to deliver it the next day! I said, "No, refund me." After waiting 5 minutes on hold he says, "Ok, I have refunded you. It will be up to 10 days before you get the money back!" Worst customer service ever.

I placed an order for a floral arrangement to be delivered to my father for his birthday for SAME DAY delivery. I received an email confirmation that it will be delivered today. I then called this evening to see if it was delivered and the first customer service representative was unable to help me since she said she couldn’t contact the florist that was supposed to deliver.

I wish I had read reviews of this poor company before spending $76 on something I did not even order! First of all, they delayed delivery by 3 DAYS. Secondly, I told them to send a plant, as my brother is not a flower person. They ignored all my requests. I was supposed to get either the red mustang plant holder with a cactus plant, the blue truck, or the sailboat. That was not the case! Because they were so late, they had to deliver to my brother's home as he was released from hospital early. He sent me a picture of what they delivered, and I was in complete shock! It looked like a basket of weeds with 5 or 6 flowers in it. That arrangement was not even pretty, and it was supposed to be a plant.

Ordered flowers for Easter a week before. It was being delivered on the Saturday March 31st to my mothers business. I paid for early delivery. The flowers were supposed to have arrived by 1:00 o'clock. Never showed. We called Teleflora by 2:00 O'clock. Waited on the phone 1/2 an hour to speak with someone. They said that they would redirect the flowers to my mother's residence. The flowers never showed. I called again... Another 1/2 and hour wait to talk with someone. They apologized the flowers would not be delivered. What??? Never heard from them again until we received an email... Here's your refund. Terrible, terrible, terrible. I can understand if I had ordered the flowers the day before but a week before?? Horrible company!

I ordered flowers for Valentine's Day on 02-13-18. They were guaranteed for delivery on 02-14-18. They did not arrive. On 02-15-18 I called to request a refund. The operator had me hold on the line while she confirmed with the florist that the order had not been delivered. After confirming she indicated my request would be processed. On 02-16-18 the flowers were delivered. I contacted Teleflora again requesting my refund. They sent an email back indicating I had not requested a refund within 48 hours AFTER delivery so they couldn't help me. Ridiculous!!!

Teleflora advertised a bamboo arrangement “Presented in a Zen natural bamboo cube with white river rocks” and included a photo showing a pretty cool Eastern feng shui thing which I knew my son would like. They instead sent a very pedestrian ceramic bowl that looked nothing like the advertisement. I called their customer service number immediately upon seeing a picture from my son, but no one ever picked up and so I sent an email to the suggested customer service email address expecting a response. I sent two more follow-up emails, but still no response. I called again, and after a 12 minute hold spoke with someone who offered a small credit, which I said I had no interest in and they should just send the proper item that I ordered to my son. I finally received a follow-up email saying that since I waited 3 weeks to complain they could not resend the order.

My sister sent my Mom Easter flowers that arrived the Saturday (day before Easter). When I arrived with dinner for my Mom on Easter, seeing the flowers was very disappointing. The order was sent to a florist 45 minutes away versus 6 local florist within 4 miles of the Nursing facility my Mom resides in. The flowers were already wilting on Easter and by Monday the tiny roses were all wilted. Never fully opened. When my sister called Teleflora she was told flowers are only guaranteed 3-5 days. The picture below is from 2 days after delivery. We won't be using Teleflora after this, I sent my sister the numbers for the local florists she can call directly.

I ordered Calla Lilies for my daughter in California to celebrate her new job. They did arrive on April 6th but they sent Easter lilies - NOT THE SAME. I NEVER would have sent Easter lilies - Calla lilies have a special significance for her. Paid $55 total for that order - could have bought those Easter lilies at Lowe’s for $10. $55 is not chump change for many of us. If they had called and said they did not have the Calla lilies as pictured on the website, I would have switched the order to roses but I was never consulted! So very unhappy with Teleflora. Beware.

I placed an order for Teleflora's Splendid Orchid arrangement online on 3/27 to be delivered on 3/28. On the day of my Uncle's funeral I did not see the arrangement at the church. Upon our return to my Aunt and Uncle's home we determined that it was not there either. We contacted the funeral home and they said their delivery log did not show that the arrangement was ever delivered. I immediately contacted Teleflora and after 5 phone calls one of the Agents had the arrangement delivered to my Aunt's home. My Aunt took a pic and texted it to me. To say I was disappointed was an understatement. It looked absolutely nothing like the photo on their website. It was in a red clay pot with an ugly white bow. I sent Teleflora an e-mail and attached the pic.

I ordered a live orchid for my mother's birthday on April 2, 2018 to be delivered on her birthday, April 6th. My mother lives in Tennessee, and I am in North Carolina. An orchid is my traditional gift. On the morning of her birthday, I received an automated email from Teleflora at 10 am stating that they had no one in her area that could fulfill the order. A link led me to an automated site where they offered me the option of having a birthday arrangement delivered. This is obviously quite different from a live orchid, and I declined.

I tried having flowers delivered to my mom for Easter. They were not delivered the day I had asked them to be. I emailed customer service several times and all I got back was, "We are working on it." A week later called and come to find out they credited my account and cancelled my order without telling me. At least I got the money back but not to be communicated about it was so unprofessional. If you want flowers delivered look somewhere else!

I've ordered flower arrangements and baskets several times in the past to know that what you see isn't always what you'll get but it comes close. However, my recent Teleflora order was flat out FALSE ADVERTISING. It looked like a Pinterest fail and I'm embarrassed to have gifted this as a birthday present to an elderly relative. Teleflora ripped me off. I will never use them again. Please see attached pics. Brown basket (advertised) Vs White basket (received). Emailed customer service several times. Each time received different responses: 20% off future order, 40% off future order, response explaining not all florists will have The same supplies avail so a substitute will be Sent. (in this case the substitute was way Inferior). A refund/partial refund was never offered.

I ordered Christmas flowers for my sick father. They never arrived. I emailed and I called. They told me that they confirmed delivery, but my father still never received the order. I called again and got nowhere... again. I wasted $65 and I will never again use this company and I tell everyone I know not to use them either. I also attempted to unsubscribe to their excessive emails and got a message that this message: "We were unable to process your request; please try again later. If the problem persists, contact support for assistance." I contacted support and they assured me that I was unsubscribed... again I got nowhere. This is the worst customer service ever.

I ordered flowers for my daughter's birthday and had a guaranteed confirmed delivery. However, the arrangement was never made and never delivered to the address. It took 3 days and several emails to Teleflora. Finally received a voicemail stating that they "failed to deliver and it was their mistake and to call back if I wished to have the flowers delivered". I did not. I called to request a refund. After calling their customer service and being put on hold several times, they did submit a refund and a 50% discount. Although, I will not be using Teleflora in the future. Bad, unreliable and a disappointment.

In pictures below please notice the flowers to the left that I requested and purchased to be sent to my mother, but unfortunately those flowers were not available in her area. I opted to take a designer's choose offered by Teleflora as a replacement option that I wish I would have never gone by, as you can tell. I decided to call Teleflora about my dislike for the flowers and they informed me that the only way this could be reconciled and my money be refunded to me was that they would have to go to my mother's house and repossess her flower arrangement. I find that totally absurd.

I think Teleflora is the worst company I have ever dealt with. I would rather not give it any stars - it does not deserve one. I ordered flowers for a friend for delivery in Canada for her birthday six weeks ago. The flowers were not delivered and despite numerous emails back and forth Teleflora have failed either to deliver the flowers or refund my money. There is no continuity in dealing with my emails and they have stopped responding now. They say they have delivered them but my friend has not received them. I have just wasted my money and a lot of time in trying to chase them. Do not use them ever.

I placed an order with Teleflora for the “Make a wish” flower arrangement, I sat at home all day waiting for the flowers (luckily it was my day off) & they didn't arrive until 6:58 pm (they stop making deliveries in my area at 7 pm). The flowers I received looked nothing like the picture of the flowers I ordered, they were completely different flowers & they looked old. I called Teleflora to voice my concerns about the order & the response I was given was “sometimes when the florist does not have the flowers that you ordered they substitute them with flowers of equal quality or value which is stated in the terms & conditions” but I chose to spend my money on Teleflora's website because I thought I was getting the flowers that I saw on the website, the flowers I received were not even close in quality or value...

Terrible customer service. Flowers were not delivered. Refusal to refund cost of order. Teleflora insisted that the flowers were delivered but could not say who signed for the delivery. After numerous phone calls and email requests, their agent offered a 50% refund. I am contesting the charges on my credit card and will never order anything from them in the future. Buyer beware.

The delivery was horrible! 3 days later than original date requested. Several calls were made to attempt to coordinate delivery. Went from a surprise congratulations to a hassle to get them! When I asked for a credit for the delivery fee I was charged, $16, I was given $7.20...definitely not enough to cover the hassle and mistakes on their behalf.

One is suppose to order online, but I had to have a live chat. It took sooooo long. I ended paying double the price of what I wanted. They ended the chat before I could write down the confirmation number. What should have taken 5 minutes took 1 hour. I will never use them again. I think they are scammers.

I wanted to surprise an old friend of mine with flowers on her birthday. I ordered online from Teleflora.com and ordered the Spring Favorites arrangement which included Pink Roses, Red Tulips, Yellow Irises, Purple Hyacinth, White Monte Cassino Asters and Green Button Mums are arranged with Oregonia and Spanish moss in a shallow terra-cotta planter. What I got was Tulips in bloom, what looked like Hyacinth (but no bloom), and that's about it, in a basket type container. I was embarrassed to say the least. I spent $78 on an arrangement that had 3 plants in it. I wrote the company, and they offered me a 40% discount on another order. There is no way I will order from this company again.

My wife did not receive her flowers, It is awful embarrassing when all the other women in the office get flowers except for your wife, especially when you pay extra to make sure they are there by 1:00 p.m. No one even had the common courtesy to call and let me know that they would not make it or that there was an issue. There is no contact info... The flowers ended up arriving the next afternoon, apparently the driver kept them in his car overnight, needless to say, they were far from fresh and already beginning to wilt.

The experience was overwhelming: based on the image of the product I placed an order. What came is a very different product, which has nothing to do with one we bought. If I could do zero stars, this would be my response.

I ordered flowers for my wife's birthday, to be delivered to her work. I paid $29 (outrageous services charges brought the total to over $50.) I notified them that she left the office by 4:30 pm. At 3 pm, the flowers had not arrived. I called and they assured me that the delivery was on its way. 1.5 hours later, she left the office with no birthday flowers. They called at 5 pm to say the flowers arrived. Too little, too late. I will NEVER use Teleflora again!

Ordered flowers for same day delivery at 10 am. At 2 pm notified they didn't have requested arrangement. Was told they would deliver a florist substitute by 5 pm. Nothing showed. Called at 7:30 pm and spent 15 mins. on hold. Told I would get a refund in a couple of days. (I fully expect to have to chase the refund.)

As so many others before me I paid over $90 but got $40 worth of flowers? Pissed off, oh yeah, After many phone calls, emails I got the "runaround" an offer of a discount, then a $19 refund, some story they made up --- lies. I would not spend a penny with these dishonest thieves... If you read the reviews you will see so many of us with the same complaint... Really bad!!!

I ordered a basket of flowers for my sister's FUNERAL. What was delivered was a 7" basket of cheap ivy! The arrangement was supposed to be 4 times that big. The florist refused to give me a refund, so I am stuck with a bill for a cheap arrangement!!!

I spent an hour reviewing floral arrangements for my aunt's funeral. They had measurements online. I ordered flowers that measured 17 inches wide and approx. 15 inches high. When I arrived at the out of state funeral, The flowers didn't reach 12 inches high or wide! It was so embarrassing! I could have made my own beautiful arrangement and brought it with me. I ordered a deluxe and got a teeny weeny. They did refund 30% but that did not help with the flower arrangement that arrived for the family! Buyer beware!!!

1st experience - birthday bouquet arrived at 8:30 pm - AFTER the party and the birthday girl had already left. A waste. 2nd (and last) experience - granddaughter at a volleyball tourney in Colorado. I ordered flowers to be sent to her hotel. I paid the additional $15 for delivery before 1 pm. Not only were they not delivered before 1 pm - they were NOT DELIVERED AT ALL! So in essence, Teleflora is a felonious and fraudulent company. Liars and thieves. $105 and NO FLOWERS!

Ordered the Premium bouquet for a funeral. They delivered the standard arrangement instead. They did reimburse the difference but I was very disappointed and should have gotten a full refund. Will NOT use again!

They contract with florists but almost all of the time the florist does not have the flowers available so they keep changing your delivery date. Then you call customer service. Was honestly the craziest experience I’ve ever had. The people talk like they don’t even work there, me asking “so what’s the issue with my order“ was like unfathomable to them??? It was bizarre I kept hanging up and trying to get a more competent one, but it kept getting worse and worse. My flowers were to be delivered Monday and it’s Thursday and still nothing! This company should be shut down!

SHUT THIS COMPANY DOWN! What a scam. I ordered flowers for my grandmother funeral, and they were never delivered to funeral home. I paid over $80.00 and got NOTHING. I contacted the customer service department and got nowhere. They put you on hold, and never come back on the line probably hoping you will hang up. Im beyond disappointed with this company, like how are they still operating & taking people's money. Never ever ever will I order from these clowns again. For future customers, please do your research before spending any money.

If I could give a negative I would. I ordered flowers and when they hadn't been delivered I did the live chat and tried to cancel my order. They told me they had been delivered 3-5 minutes ago. I asked for the florist number so I could confirm. I was told they can't see who the florist is. (??? OK) So I called them this time and ask to check on the status of my order. Immediately the person in the phone said "your order hasn't been processed, let me call the florist" and I was put on hold for 15min. I was determined not to hang up (I had read the reviews by now) so finally he came back and said that the flowers had been delivered. No flowers had been delivered cause I have the person they are for on the other line. I am fuming at this point and I wasn't getting anywhere and we got disconnected. I kid you not. Literally 2 minutes after this I get an email saying my flowers had been hand delivered (Shocking). DO NOT ORDER FROM THESE PEOPLE!

I ordered the "Towering Ficus" described as 60" high and 37" wide. The picture showed a Ficus Tree with three trunks braided together and a nice leafy ball at the top. Ordered this for my son and daughter in law's new home. They wanted a tree. What they got was a small bush about two feet tall. I was so disappointed! I could have just taken that myself, but they wanted a tree. First their response to my complaint was to offer 40% off my next purchase. When I complained again, they said they couldn't find my order! When I sent them a copy of my order, they just refunded 20% back to my PayPal account. I will never do business with this company again. I don't trust them at all.

I wish I read the reviews before using this poor excuse of a company to deliver flowers to a funeral home by 1PM (extra service charge of $18.00). I placed my order 2 days in advance so I wouldn't have to worry about it. WRONG!! I could not get through to customer service, and the automated system hung up on me. Aren't I the one who should do the hanging up? The funeral director finally got through and the flowers (some wilted) were delivered between 2 and 3 o'clock. I've sent numerous emails to their "service@teleflora.com", like the website tells you to do. Why did I even bother? They must trash their complaints because I am still waiting for a response.

They never delivered the bouquet and what's worse is that they never acknowledged it. They let me go on thinking that my wife was going to get flowers on Valentines day and then deliver nothing! I had to go to the store and buy her flowers even though I had already paid for these flowers which I had ordered 2 weeks in advance. When I called customer service they said "We cancelled the order because it looked suspicious". But they never emailed me to say it was cancelled or even called and of course they didn't refund my money. They "cancelled" the order on Jan. 31 but here on Mar. 2 I am still out over $40.

I spent nearly $60 for a premium arrangement to be delivered the next day. I received an email the next morning stating that they didn’t have all the flowers that were needed but they could replace them with the equal amount or more. I agreed and made sure that they would still be delivered that day. I call after 4:30 PM because they still hadn’t been delivered and they stated they had busy and would be delivered within 30 minutes. The flowers arrived past the 30 minutes and they were nothing compared to what was shown online.

Ordered $200 worth of valentine flowers. Did not deliver until two days after valentine’s day. On Valentine's day called in four times, each time had to wait for OVER AN HOUR. Each time they said that flowers already delivered, ACTUALLY NOT DELIVERED. When flowers delivered they were the cheapest looking flowers. A few flowers in a cheap small clay pot. I went to Kroger today to get some food, I saw the same flowers there, they were selling for $24.99 per clay pot. Dear BBB, ban this MTF.

Ordered flowers for delivery 02/21/18. Special handling fee 15.00 additional for delivery before 1 pm same day. Florist handling order did not bother to call or update me about a room number or patient not found in hospital directory. Contacted hospital. Advised patient in recovery, room yet to be assigned. After research on my own, contacted customer service desk later with patient information. Teleflora advised this morning, delivery made at 649 pm. Patient did not receive order. Reason, driver left with front desk. It's now day 2. Patient released from hospital without ever receiving order. As of now, no idea where order is. I need a full refund immediately. This is the 2nd incident in 6 months. Rather not use Teleflora services ever. They do not communicate status.

I ordered a bouquet of flowers to be delivered to a friend as encouragement. They were delivered, but nothing like the photo. I ordered the deluxe, but didn't even receive the standard bouquet. It was mostly green filler in a vase. The three roses in the arrangement were beautiful, but nothing like what I had paid to receive. Disappointed and when I contacted the company was offered 40% off my next order. Like I want to do further business with them if this is the result. No thanks.

This was the first and LAST time I will ever use this company. Flowers ordered on Feb. 12th for a Feb. 15th delivery. They never arrived. I started calling on the 15th around 3 pm and was put on hold. Finally put in a queue for a call back that as of today, the 21st, I have yet to receive. Have emailed twice and have gotten two customer service reps. Both sent same cut and paste reply but signed with different names, telling me they have asked for delivery confirmation from local florist. There won’t be any, no delivery. After a week of their games I just filed a charge back. Buyer beware!

I ordered an arrangement of flowers for a client in the hospital. Because it was Valentine's Day, I had to pay extra (which is completely understandable). When I didn't hear from my client, I started to become concerned as I knew this person would reach out when receiving the flowers. She did not receive them. I called Teleflora, and was connected to an overseas customer support. The connection was horrible with a clicking noise the entire conversation. I was informed that they tried to reach the florist who made the delivery (while I was on the phone, on hold) and they were not opened.

I had ordered a Premium bouquet for my mother to be delivered on Valentine's Day. Although it did arrive on that day, it was substandard to what was advertised on the website. When I finally went to visit my mother and saw the bouquet it had the arrangement and number of flowers of a standard bouquet: not even any substitutions for the lack of roses. Needless to say, I was embarrassed as I have promised to up my ante each year for my mother in terms of how many flowers she gets since I got my first job over 20 years ago. I have managed to keep up the trend... until this year, where my mother was presented with a lacking bouquet.

We placed online orders for two Valentine's Day bouquet deliveries using Carney Flowers and Gifts website, www.carneyflowers.com. We've used them in the past. Their website is hosted by eFlorist by Teleflora. We received confirmation emails for both orders. On Valentine's Day, we received two stock emails from the Webmaster hosting service, eFlorist by Teleflora. The emails read, "We regret to inform you that due to a website system issue, Carney Flowers will be unable to fulfill your floral order today. We apologize for the inconvenience this may cause you. Please call the shop at ** to arrange a later delivery date. Again, we apologize about this inconvenience and it has no reflection on Carney Flowers **."

I made an order for $99+ two weeks prior to Valentine's Day. The flower had never been delivered. I tried twice to get to their customer service by sitting on a phone for 40 and 90 minutes respectively. The only answer I got is that they would look a the issue. Then I got email that my flowers were delivered successfully. I were wondering where they delivered them. It was just an awful lie. The last drop was two days later when offer me $29.91 for "inconvenience". What a joke! Fortunately, my Chase Visa was very attentive and understood my problem right away. I will never ever use Teleflora again.

The short story is, only use Teleflora if you like being defrauded. I used Teleflora this Valentine's day for flowers for my mother and girlfriend. My girlfriend's flowers never showed up to her business. They tried to say that they delivered them at 6pm and her office was closed, but she works at a finance company and everyone is still at the office at 6pm. So they lied to my face about delivery of my girlfriend's flowers.

I ordered 2 of the same bouquets for a friend and family member for Valentine's Day - what they received vs what I ordered weren't even close. They even received 2 totally different bouquets. I emailed the company to complain and they offered me a 40% discount on my next order - really??! I sent pictures of what was supposed to have arrived vs what arrived and they only offered to take $9.98 off of my order. I normally use a different flower service, so I guess I should have stuck with them after ready all the negative reviews for this company.

This company pretty much as I am reading the reviews has stolen everyone's money. They haven't sent me my refund for my order and also sent me an email saying it had been delivered to the recipient. This company needs to be shut down. They knew everyone would be ordering for the holiday and decided to take hardworking or fixed income individuals' money and ruin that day for their loved ones. Makes the other person feel like they didn't care but they did. I have never experienced this before and I will never use them again.

So I ordered what I thought was a large bouquet of flowers for my wife for Valentine's Day. At 8pm, the flowers had not arrived and I called. I waited 75 minutes on the phone until they answered. Then, they told me the flowers were en route. I went to bed at 11:30pm without any flowers for my wife (trouble!!). The flowers show up the next afternoon And they were TINY...about $35 worth of flowers. I paid $125!! AWFUL service. They LIED. They misrepresent and they SUCK!

I purchased flowers for my dearly beloved one for her Valentine's Day surprise at her job. When she got off work I waited to see or hear jumping for joy. This never happened. I finally asked her if she received any flowers deliver at her work and she said "No." Naturally I was very pissed, but luckily I had bought some for her at home also. She finally got it the next day and I had asked her to take a picture and the damn thing was so puny, not even worth the price that I paid for. This flower arrangement was suppose to be 20% off. I will never do business with this company ever again. I wish I would have read other people's review before doing business with this company.

Like all the others, wish I’d seen these reviews before spending $85 on an arrangement that looked NOTHING like the picture in their site. Not even close. I’ve emailed them twice and no response. I ordered the Spring Favorites Deluxe for my mom that was supposed to have an assortment of spring flowers. What arrived was a potted plant with two roses and a bow. It was like a completely different order arrived. They also added a box of chocolates to my order and charged me for it when I didn’t even order it! How is that even possible? How is this company still in business? DO NOT ORDER FROM THIS COMPANY. Total ripoff. Spent $85 on something I could’ve bought at the grocery store flower section for $9.99.

I sent my wife flowers to a hotel. When the gift didn't arrive I checked in with both the hotel staff and the concierge. They informed me on no less than 5 occasions in 24 hours that nothing had arrived. Then when I called Teleflora helpline (had to wait no less than 36 minutes on hold) I was informed that the flowers had been delivered, only they weren't (I checked again with the hotel). Then an email came through to me saying they had been delivered but that was a lie too. The phone help couldn't even get the local florist on the phone so could offer no help.

I ordered a bouquet, premium size as a gift to be delivered and they actually were delivered when they were supposed to. However, the recipient sent me a picture of them and they looked nothing like what I ordered. Different flowers and barely 1/3 the size as ordered. I could have done better at the grocery store for $7. They were supposed to credit my account 30% but never did, then had the balls to send me a survey. Guess what guys... Here's your survey... YOU SUCK and I will never use you again!!! So now I am disputing the whole amount with the c/c.

Like so many others who were ripped off this week, my husband ordered flowers for me and paid extra to have them delivered. They were late, ugly, and dying. They wouldn't refund his money. Gave him a coupon. I emailed the florist who delivered this pathetic arrangement to no avail. DO NOT ORDER FROM THIS COMPANY!!!

I wish I saw these reviews before ordering. Valentine’s Day (Wednesday). No delivery, no contact from company, no response to calls or emails. Thursday, I get an email confirmation of “hand delivery.” Late but at least she got it. I call her – turns out nothing has been delivered. I can’t reach the company by their phone or email. Finally, I email them and say I’m contacting my credit to dispute the charge and they can sort it out.