Teleflora Reviews

Purchased an arrangement for my daughter at school four hours away for her 19th birthday. Went all out with largest available arrangement. What she received was More greens than anything. Very embarrassing. As a reply to my complaint they sent me a 30% discount code that must be used within 30 days and cannot be used online. You can find a better discount with no such restrictions online any day! So disappointed!

Ordered flowers to be delivered and I’m yet to see that delivery. I’m so embarrassed. More at myself for not reading the reviews and not wasting my time on these people. Trust me the reviews are accurate. They take your money and then don’t give a damn if or when you get your flowers. Everyone in customer service have A different excuse. If you can’t get in touch with a florist then why are you doing business with them. Then have the audacity to ask me if I want the flowers tomorrow for 50 off. Are you kidding me!!! Will never get my time or money again. BUYER BEWARE.

I DO NOT recommend this company whatsoever. I ordered flowers for my coworker on March 28 for delivery on April 1st. The website wasn't working correctly so I worked with their online chat service to place my order. I had one Promo code sent to me for $15.99 off my order and I decided to redeem my points for another $5 off the order the month before I had used 2 discounts on my order to another person so there shouldn't be any issues. Well I had gotten the receipt showing I would be charged $54.99 USD which would work out to about $73 CAD. Well after the transaction was completed I checked my Bank account to find out that my card was charged 70.89 USD being over $98 CAD.

On the day of my anniversary, I wanted to surprise my wife and hire Teleflora services, choosing the bouquet I wanted, especially a type of flower that love my wife. My wife received the flower arrangement on time but with the surprise that it was not the type of flower I asked for and the flowers were wilted, I took a picture and started a claim. That was more than 4 months ago and to date I did not even receive an apology. It really was a nightmare. I will NEVER hire your services. WORST service I have known on my life.

I would give this company 0 stars, if possible! I placed 3 different orders, all on the same day— 2 of which were to be delivered today. I received confirmation emails, that the flowers had been “hand-delivered” hours earlier. My mother (recipient #1) never called to say anything about the bouquets, so I called her, only to find out that it had NEVER BEEN DELIVERED!

Updated on 04/03/2019: I complained directly to Teleflora about a flower arrangement (see review posted 4/1). Today I received an email saying I'd get a $13 refund? So I get $13 back on a $65 bouquet that damaged and bore little resemblance to the photo on their site. I will be sure to let everyone I know to avoid using Teleflora. The only thing worse than their flowers is their horrible customer service.

Nothing like what I ordered online. It was 2 days after Valentine's Day and I was ordering for an art show opening for a friend. Looked like rejected Valentine's flowers half dead. Bright pink vase with orange and red flowers! The note card handwritten instead of typed with poor slanted writing. I was embarrassed that my name was associated with it at the entrance. They used a florist none of the locals ever if!!

I ordered the "Spring Garden Basket" for a friend's Mother who just passed away and it was to go to the funeral home. This was described as a 15" x 15" dark wicker basket filled with 5 unique plants. This appeared pictured to be very full with colorful pink kalanchoe, pink hypoestes, lush green maiden ferns, Boston ferns, & fiddle leaf philodendron. Our friends who went in on the basket traveled 2 hours to the funeral home and were appalled when they saw the cheap small basket, half filled with a small orange kalanchoe, a couple of small Boston fern leaves, a common heart shaped philodendron, and an ivy rooting! Half the basket just had bare Spanish moss to fill the void. Can't believe 4 couples paid $69.00 plus shipping for this poor display of what was suppose to be a beautiful arrangement! We are all very disappointed to say the least! I wish I had read these reviews before I ordered. I will never use Teleflora again!

I ordered flowers for my friend's funeral on Tuesday morning. Teleflora didn't let me know until the following Thursday (funeral day) that they couldn't deliver the flower order. I was heartbroken. No remorse from the first person I spoke to (he could hardly speak English). He couldn't even tell me exactly why the flowers weren't delivered. I had to go through a route to complain to someone with more information. Horrible service and I will share this with everyone I can.

I had a delivery of Make a Wish Deluxe Bouquet and a helium balloon USD $60.00, supposed to arrive yesterday. When it did not arrive I called up and was told the florist had no helium so they could not deliver. (I ordered on Monday and they never tried to contact me about any issues.) I told them deliver without the balloon.

I ordered a beautiful premium orchid arrangement on the Teleflora website. I opted to use my choice of the Teleflora florist because the last delivery they used a local florist in the area and the arrangement was not like the website. Wanting to give Teleflora a second chance, I selected the Teleflora florist that I knew had a good reputation in the area and nice arrangements. After putting in my payment information, which was an American Express credit card, the website never seemed to complete my order. I had an online chat and they assured me that my order was being placed during the chat and they gave a verbal confirmation number for the processing of my credit card. An email confirmation also came.

I ordered flowers to be delivered days in advance. They were never delivered and I was told they could not find a florist in my area that could handle the order. Everyone was very disappointed. Never again from Teleflora.

Do not order from Teleflora. You will not get your flowers. They should be banned from search engines. Do not not not use this company. Ordered flowers for my sister's birthday. Gave 4 days notice. Flowers never arrived on the day. Will never use this company again and will make certain no one I know will either. Absolute disgrace.

I ordered a Valentine's Day flower arrangement, which was over $100, to be delivered on...VALENTINE'S DAY, 2019. As we all know, Valentine's Day falls on February 14th, every year. These flowers were delivered, but they were delivered on 2-13-19, to my dismay. Imagine my surprise when my wife called me on the 13th, thanking me for the flowers. This spoiled the whole reason for this delivery. I did make a complaint to Teleflora.com and they said the florist that delivered the flowers said they delivered them on the 14th and the company closed the complaint. The 100% satisfaction guarantee sure didn't work for me! DO NOT ORDER FROM THIS COMPANY!

I tried to order a food and Flower Basket for my disabled uncle for his birthday. First they texted back and said they didn't have what I ordered so asked me to change my order. Then I changed my order and they told me they couldn't deliver it on the day of his birthday. Then they called back a third time and said they couldn't deliver what I had changed my order to. So then I tried to change it to something else on the website and they said they couldn't guarantee the container. They can't guarantee anything. Their order area is metro only, nothing rural at all. When I used them another time, they sent something not at all like what I ordered. Just going to let my last Groupon expire as I have no idea what they can actually do. Customer agents are also hard to understand :(. Nothing good to say at all.

I forgot this was the company that never delivered a sympathy arrangement my husband tried to send or I would never have placed my recent order for my Mother’s birthday. They delivered 1 hour too early. I left explicit delivery instructions on the time of delivery. Flowers came disheveled, in the wrong vase, with no bow as pictured. The flowers were not even 1/2 open so all you saw was greens. I chose the mid-priced one and there were a lot of stems, but they were bent and cramped in the vase. I was there when they were delivered for the 2nd time in 1 hour and the arrangement looked awful as he handed them to my mother.

I ordered birthday flowers 3/19/19 to be delivered 3/20/19. Item never delivered 3/20. Three phone calls later, the flowers were not delivered 3/21, so I cancelled the order. NOT A REPUTABLE COMPANY!!!

I ordered flowers for my mom. I got an email confirmation that they were delivered at 4.30 PM. At 6 PM, I reached out to my mom to see if she received them and she had not. I was told the next morning that they actually were not delivered as the recipient wasn't home. She was home all afternoon! I must have called Teleflora 3 times and each time they called the local florist, no one answered. I was so upset that I got a delivery confirmation when they were never delivered, I cancelled the order immediately. I will never use them again. EVER.

I contacted them immediately and he told me all they can do is give me a 40% off my next order. What makes you think I will order from you guys again. Then I quoted their answer online about refunds. The next Rep told me I had to tell my daughter to send the flowers back within 48 hours and that is listed nowhere on this site. I sent pictures of what the flowers look like and what my daughter did for my wife. My daughter's was worth $60. Then they contacted me again only giving me a $23.40 credit. It was almost like a “take it or leave it” approach. I want my full refund of $77.97.

I am truly shocked!!! I ordered flowers for a funeral, to comfort a grieving family and these MORONS failed to deliver the flowers and found out hours AFTER the funeral. Sickening to say the least!!!! DO NOT ORDER FROM THEM!!!

RUN FAR AWAY FROM TELEFLORA. They will send you $4 grocery store arrangements that don't remotely resemble what you ordered, charge you $50+ and then tell you the recipient has to reject the flowers upon delivery for a full refund. Who sends recipients a picture of what they sent prior to delivery - isn't the surprise half of sending flowers?

I recently purchased an arrangement from Teleflora to be delivered to a friend who was sick and what was delivered was totally different than what I ordered. I even paid extra to make the arrangement deluxe. What was ordered was embarrassing! The arrangement looked like someone picked flowers and put them in a vase and not even the same flowers that were ordered. I called customer service several times and chatted with them online. The first one said the florist would redeliver asap. After waiting for redelivery which did not happen, I called again and they said they would not redeliver and would give me a coupon for my next order. To make this story short I had to open a complaint with my Credit Card because Teleflora refused to make it right for me.

I ordered 2 floral arrangements from Teleflora going to the same business address. Teleflora dispatched the arrangements to 2 different vendors. One of the arrangements was received around 3pm and the other at 6pm to a business address. My recipient didn’t even receive it...a staff member collected it for her. Meanwhile they supposedly guarantee 11am - 5pm floral delivery. When I called customer service I spoke with a Rose who said that she will give me a refund. I requested an email and they never gave me my refund. There’s no sympathy from customer service and zero quality when speaking to buyer. They have poor communication and management with vendors. They don’t even know when deliveries are made or statuses of florals and instead they want to brush you off the line and tell you lies. Furthermore they have you waiting on the phone for hours.

I selected a beautiful, expensive arrangement call "Peaceful Zen Garden," which came in a big rectangular bamboo box, and had succulents and bamboo stalks in it. The florist delivered a small cheap arrangement of philodendrons in a tacky 50-cent basket. It took 2-1/2 hours of phone time with 3 different reps to get a full refund. The 1st rep said I could get a 50% refund, the 2nd was willing to give me 75%, the 3rd (after threatening to go to AMEX) said they would give me all my money back. This is how their florist in Las Vegas makes money. Taking payment for an expensive arrangement, sending a cheap one, and pocketing the difference. "Who would ever know," they thought. But my friend knows my taste, and sent me a picture.

I placed an order with this company on March 6th for my mom's funeral. I was assured that my order would be delivered to the funeral chapel and there would be no problems for delivery on March 8th my. The funeral started at 11 am. Only one vase of flowers were there and they had not sent me any type of email or anything to tell me that the other products would not be there. My family and myself was very disappointed. This was supposed to be an occasion to celebrate my mother's life and it was just empty without the flowers that was supposed to be prepared and sent. I was guaranteed that it would happen by customer service rep Jerry.

The picture of what I thought I was buying and what was actually delivered was so disappointing that I sent them both pictures and asked for a partial refund or a new delivery. They refused to fix! They claimed that the proper "recipe" was followed. I wish I could post the pictures. Dramatically fewer flowers and poorly arranged.

I purchased flowers for a baby girl that my Nephew had last Thursday. ON Friday I contacted Teleflora.com to send a basket to them to be delivered on Sat. Sat they contact me and said they had trouble with florist (In Indianapolis!) and could not get it delivered until Monday. No delivery confirmation, I called to check and they had no idea about the status. They did call the florist and they were closed and no further information. I am canceling this order and will never ever use this scam of a company again. I hope all read this first and do not use them.

I ordered flowers through Teleflora on 2/28/2019, it was a daily deal and it was ordered before the daily cut off time by hours. Did not get the flowers the same day. Got a phone call 3/1/2019 around 8:30 AM from a rep at Teleflora telling me to expect a delivery on 3/1/2019. I called Teleflora at 1 PM asking where the flowers were and when they would be delivered. I was on hold waiting to talk to someone for 15 mins and then once I am able to talk to someone, I was told that the florist wasn't going to send the flowers and needed a new delivery date. I asked for a refund and to cancel my order. I will never be doing business with this company again. A 40% off coupon I was emailed is not going to solve the lack of communication and horrible customer service that I received. If I hadn't called Teleflora back I would have never known about the local florist needing to push back the date and not to expect the flowers I ordered on either days.

The birthday flowers I received from my daughter on Tuesday were NOT at all fresh, and did not even include a card with the florist’s name - just a handwritten card from my daughter. I was able to contact the same person (who had called to ask if I was available for a delivery), since her number was recorded on my cell phone. I asked her again which florist she was with (as I wanted to ensure I’d never use them). I explained that the flowers were “old and not at all fresh”, and that I was very disappointed with them.

My husband order flowers to be delivered on Valentine's Day and were never received, I called to complained and ask for a refund and was told that after they investigate maybe they will refund 50% of the total cost. After 14 days no refund has been received nor any correspondence, they are a bunch of thefts. I'm giving them 1 star because there is no zero.

I ordered flowers to be delivered for my mother's 78th birthday because my father is not around to do it any longer. I placed the order almost three weeks before the delivery and chose to use my Fingerhut account to purchase them because they had some kind of special. On the DAY OF the delivery, I get an email saying they couldn't deliver it that day. I called the 1-800 customer service number to find out why. The agent tells me that it's because they couldn't process my Fingerhut card.

Extremely bad experience ordering flowers for my wife on Valentine's Day, couldn't deliver on the promised date. Emailed them to cancel the order the next day and ask for refund, instead they have the florist delivered it two days after. They sent some links to update order request the day after but that also didn't work. Emailed them multiple times but they never answer exactly the question I asked for, only replying with some boilerplate such as "We're looking into this issue." DO NOT order from them ever again!

I ordered on 02/15/2019 a bouquet called Arrive In Style, a balloon and chocolates for my mum's birthday for 02/22/2019. I paid extra to make sure it was delivered before 1:30 pm on the 02/22/2019. On 02/21/2019 I get an e-mail saying they cannot do that bouquet and if I wanted to do another one instead. So, I said okay even though I was not happy about it. Came to 02/22/2019, the flowers never arrived. I called at 8pm on 02/22/2019 to find out where they were. The lady on the phone told me that they were not going to deliver now until 02/23/2019. She said she would refund me the early delivery fee. On 02/23/2019 I get an e-mail saying that they canceled my order completely. I am now on hold waiting to talk to someone to make sure I get a full refund. I still have not received an refund yet. I will never use this company again.

I placed an order for an adorable floral arrangement called “Sweet Little Lamb” for a baby girl. I placed the order on Feb. 14 and as of today, Feb. 21, my order has still not been delivered! After being on the phone again today I finally requested a refund! I received an email on the 15th that my flowers were actually delivered so I was very happy and excited because it was such a beautiful arrangement and I knew my nephew and his wife would love it too to welcome their new baby girl. Then a day or two later I received a text and an email that there was a problem and the arrangement actually was not delivered. The florist wanted to make substitutions but I was assured by two Teleflora reps that there would be no substitutions. I couldn’t take the stress over this any longer so just chose a refund. Seven days is a long time to wait for your flowers to be delivered much less not getting what you really wanted!

I ordered the premium sunny smiles flower arrangement and chocolate to be delivered on February 20th. The order was never delivered! When I called on the 21st they told me that the order would be there for sure by the end of the business day the 21st and wasn't delivered the day prior due to the weather and the florist they use was closed. OK why wasn't I notified it wasn't going to be delivered! I waited on hold for almost 20 minutes. Spoke to a girl who couldn't get my name right after being corrected 5 times.

AVOID this website at all costs. Teleflora.com uses false advertising to entice you to buy an expensive flower bouquet and then delivers a substandard bouquet that does not even look like the advertised one. The vase is not the premium vase, the number of flowers and quality does not match, and the advertised decorations are missing completely. The flowers that were supposed to make your loved one gasp for Valentine’s Day, instead they were a HUGE disappointment. I even placed my order 10 days in advance and had them delivered on February 12, just to be sure that there will be no excuses like busy day, or not enough flowers, etc. And still teleflora.com dropped the ball.

I ordered 2 of the exact same bouquets to be delivered on 2/13/19. One to CA and the other to TN. The CA order was delivered on the correct date with the exact bouquet ordered. The order to TN was a low budget looking bouquet that I did not order which they also was not delivered on a later date than specified. I attempted numerous times to email and contact customer service. The customer service was absolutely TERRIBLE!! I got the run around when I asked to speak with a supervisor. There was poor communication from them and they did not try to help resolve the issue satisfactorily. I will never order from Teleflora again!! Very unacceptable and unprofessional!

I ordered a Valentine's Day bouquet for my mom. The arrangement I ordered was all pink roses and tulips, with a few pink carnations. When my mom called later, the bouquet she described was not at all what I ordered, so I asked her to send a photo. She received an arrangement of what appears to be scraps from other arrangements. No cohesive design, no cohesive color, and it was all carnations -- no roses, no tulips, no pink anything. It was a bunch of white carnations, with two random bright red carnations, and a couple of random purple carnations. It was the ugliest arrangement I've ever seen and a HUGE ripoff for what I paid.

My experience with this company was the worst, most embarrassing experience I've had. This company is a fraud in my opinion. I ordered the premium package 'Always a lady' bouquet for my friend. Paid extra and in their description said 17 roses and had the measurements for the size and when my friend received her flowers at 7pm it was half a size and only 12 roses basically smaller than your basic bouquet. This is why they have the worst reviews online and I made a huge mistake giving your company a chance. For $150 Canadian the flowers were so embarrassing.

I ordered flowers to be delivered for Valentines Day 2019. Flowers were never delivered even though I got an email saying they were. My wife had been home all day so I knew this was false. After multiple attempts and numerous holds I finally spoke with a rep who said they would reschedule the delivery for Monday. It Tuesday - still no flowers and absolutely no response to emails or my calls - I even went into their automated queue for a call back. I waited 2 hours and still no call back. I've used them for years and this is the second time have had this issue. The problem with Teleflora is that it's great when it works but if you have to deal with their customer service - it becomes a nightmare. I will take my business elsewhere - just not worth the headache and uncertainty.

Just adding to the pile that I wish I had checked ahead of time, hopefully to steer more people away in the future -- placed an order on the 8th for delivery on the 14th. Figured that was appropriately in advance. Didn't say anything because I'd never had flowers shipped before and wanted it to be a surprise. Around 7:30pm I received a delivery confirmation email, but the flowers were never delivered. My girlfriend and her mom were home and never heard anything, nor did their hyperactive Pomeranian who hears everything outside the door.

The service charged me with the price so high when I placed some flowers & chocolates which were never delivered to my wife on last Valentine's day. Please consider to use this service if you don't want to have suck experiences like me. (Automatic reply mail from customer service, operation supporter does not work, no refund).

Like the many other reviews, I ordered roses for my wife, to be delivered on Valentine's Day. Needless to say, they never were delivered. I called on the 15th and the customer service person asked if I still wanted them delivered. I told her no...if I wanted them delivered on the 15th, I would have requested that in the original order. She told me that I would receive a refund...we'll see.

I ordered Valentine flowers to be delivered. The delivery charge was high but since I needed the delivery, I accepted it. The wrong flowers were delivered. There was no notice as to why these specific flowers were delivered. The flowers were pretty but not what I ordered.

I ordered flowers for my wife for Valentine's Day. I received an email confirmation that the flowers had been "hand delivered". No flowers arrived. I called the next day to share the disappointment of the nondelivery and the deception of the fake confirmation. I was offered a 20% refund. I told them this was not acceptable and eventually was offered a 50% refund. The following day at 5:30 pm the flowers finally arrived and they were not the kind that I ordered. They looked like something I could have picked up at the grocery store for $19.99. I paid $120! I called them just now and received an apology but was told that there would be no further compensation. "50% is the maximum refund we can give for unsatisfactory service. Is there anything else I can help you with Mr. **?" I won't be calling them again and neither should you.

Teleflora is awful! We sent a bouquet to my sister and they sent the wrong arrangement. Furthermore, what did arrive was half dead. When I called to request my refund, the associate said, "We can offer you 20% refund". When I complained about a 20% refund, she said, "We can give you a 50% refund, but that is as high as we can go." I explained when a person pays for a service and a product and they don't receive what they pay for, they are supposed to get their money back. Teleflora is a horrible company - this is the second time I have had an issue with them. Do not use them. Plenty of other options out there - use one of them.

Like many people here, I ordered a Valentine's bouquet for Feb 14, 2019. I received a confirmation email that the flowers had been hand delivered so I assumed they were. The following day, my mother told me she never received them. Three emails and two phone calls later (one in which I waited for 27 minutes), and they still never responded. Luckily, I used PayPal and now have a dispute pending. This company is a scam. They should be taken off of google search ASAP for fraudulent business practices.

Worst company ever! I downloaded Yelp just to warn others not to ever use this company! When you order flowers, you expect them to get there on the day of the event, not when it's convenient for the florist. The only reason I knew they weren't delivered as scheduled is I checked with the company and they said, "The florist decided to deliver them tomorrow." WTF?! Then I was promised they'd be delivered ASAP the next day, but when I called in the next afternoon to confirm delivery I was told the florist couldn't find the residence so "they decided to try again the next day." Um, totally unacceptable! Again, there are lots of florists... DON'T USE TELEFLORA!!!

This is a scam company! Do not buy anything from them. My boyfriend ordered flowers to be delivered to me at my job for Valentine's Day and I never received them! Looking at the rest of these reviews I’m kind of glad I didn’t buy looking at some of the photos. It was really disappointing, he was trying to make my day special and they ruined it. They need to go out of business. He was on hold for thirty minutes, they just gave him the runaround. I hope everyone can get a full refund.

I placed the order intentionally in the morning, well before noon, so that I would have placed the order before the 3 pm cut off time for same day delivery. They bouquet I chose for him was in the same day delivery section, which is why I chose it. That night, we called after they were not delivered and they said the florist didn't comply with the order. They said the order would be delivered the next day. I asked for a discount since the order was late and they refunded us 20% of the order. Today, we came home after telling them to leave it at the door if we weren't home and around 8 PM they still weren't here. I will never use this company again and I will tell others not to.

Same as everyone who ordered flowers for Valentine's Day delivery! The flowers never showed! The flowers came late in the day on the 15th. Called the number for customer service... 20 min to answer, offered 50% off next order, kept putting me on hold. Finally, said they would only do 109% refund if they picked up the flowers, I told him to come get them! After 15 mins on hold he said he couldn't get the shop on the phone. He never took my order number, so I know he wasn't serious. I am gonna cancel the payment with Visa.

The order was never delivered. Customer support takes forever to get through and then they promptly hang up on you. They don't offer any solution to the problem they created, the connection on the phone is bad and they don't answer e-mails.

I ordered flowers through Teleflora.com for my Grandmother for Valentine's Day to be delivered on 02/14/19 and they were not delivered! I called them the next day to ask what had happen. The call wait was over 49 minutes long. I held on because my money was deducted out of my account. The representative was very snotty about the issue and simply said they'll be delivered tomorrow 02/16/19 or you can just get a refund!! I should have accepted the refund but I wanted my Grandmother to have flowers. I didn't even get a simple courteous call or apology. I waited for flowers to come 02/16/19. Still NO FLOWERS!!! I call to see what was going on and the next representative was very polite about the matter and told me that he'll refund 20% of my money back to my card and send the flowers 02/19/19. I'm in disbelief about this flower issue... WOW!!!

I placed an order to be delivered on February 15th same day. I got a text stating they were unable to deliver same day. When that was what I paid for, so I was told it would be delivered next day. The next day was today at 11 am and it STILL was not delivered. I was told multiple times it’s on the way and it never was. The wait time to speak to customer service is well over 40-45 min. Everything about this experience was absolutely horrible. I would NOT recommend anyone using Teleflora for any type of service.

I ordered flowers ahead of time to be guaranteed delivery on Valentine's Day. They never came. Despite several attempts with customer service, they refuse to just refund my money. They will only give 50% off next order. They told me again they'll deliver them and the day comes and they don't. I don't want the flowers anymore. Valentine's is over. It's futile. Worst floral company ever and I'll never use them again. Last time the flowers were nothing like what I ordered. This is 2 for 2 negative experiences. Not only is the product wrong, but it's not delivered and they won't refund the money. Don't waste your time.

I ordered flowers to be delivered to my parents for their 55 Anniversary. I got an email the next day, the day of delivery, saying they were canceling the order because it was undeliverable. No call or personal communication just an email. I don’t check my email every day. So I didn’t get the message until the next day when I realized my mother never called to tell me how excited she was to receive her flowers. I have been sick, otherwise I would have delivered them in person. That’s when I check my email, saw the cancellation and was devastated to find out that it was not delivered. :( I had to call my mother and explain why I not only never called to wish her a happy 55th Anniversary but that I ordered flowers to be delivered that were canceled. Of course she understood but was also disappointed in Teleflora. I wish there was a no star choice because they don’t even deserve 1 star!!

I purchased from Teleflora the Premium "Crazy for You Bouquet with Red Rose and Mirror Vase" for my wife for Valentines Day. The arrangement with delivery cost $100. What she received was this small and pitiful pink rose arrangement in a red vase. It was extremely disappointing. This was a special time and it was capped off with an upsetting delivery. I saw better flowers on street corners for $15. I called their customer support and she said all she could do is give me a partial credit. She was from overseas and was disinterested in what happened. I wish I had looked at their lousy reviews. Take heed and listen to my experience. Do not waste a moment in time and your money. DO NOT BUY FROM THEM!!

Teleflora is a terrible company. My fiance ordered flowers to be delivered to me on Valentine's Day. They never arrived. He is currently abroad, so asked me to call them. I waited for a half hour and was told he had to be the one to call, as he ordered the flowers. He called, and was charged the insane long distance fee, waited for 45 minutes and was told the flowers would be delivered on the 15th. It's now the 16th, I'm on hold again with them (it's been 20 minutes so far). This is unbelievable. It kind of seems like this company is some sort of a scam. The reviews on here are not like anything I've seen before. This company needs to close its doors.

I ordered flowers for my daughter on 2/13/19 to be delivered 2/14/19 in NYC for Valentine’s Day. They still haven’t been delivered. I called several times and was finally told they couldn’t give me a refund but would give me 40% off my next order??? Of course I requested a full refund and was told the “supervisor” would call me back??? Still no call. I called my credit card company and put the charge in dispute so hopefully I won’t have to pay for something we never received. I don’t know what is happening with this company but I’ve never had a problem before. This seems to have been a nationwide problem even with funerals. Hospital delivery and Valentine’s Day. I’m wondering if ANY flowers were delivered at all. One thing is for sure and that is I will NEVER use this company again.

Had flowers delivered to my wife's place of work for Valentine's Day; when she brought them home I was shocked to see what was delivered. A small vase with a few flowers. Definitely not worth the $82.00 I paid and didn't look anything like the photo online. I'll never buy from Teleflora again!

Ordered flowers for my mother’s funeral. They never arrived. Spent 168 minutes on the phone trying to resolve. They refused to give a refund. Had no concern for the fact that my mother’s funeral was impacted by their mistake. Never ever ever ever use this company!!!

I’m really beside myself. I ordered flowers to be delivered to my parents on Valentine’s Day - they were never delivered. I decided to wait to see if they were delivered today - still nothing. I gave their 800 number a call to inquire about a refund. After waiting on hold for almost an hour, I was curtly informed that my order had been CANCELLED with no sort of notification sent to me. I was beside myself, and really upset that these flowers I spent good money on were cancelled without my knowledge. I was assured I would have a refund credited to my account without 2-10 days. We’ll see. Save yourself the trouble - use another company.

Had flowers promised for the 14th. Flowers never showed. Called on the 14th. They promised delivery for the 15th. It never showed. Teleflora is absolutely horrible. Don't walk away from here. RUN. No matter how pressed you are for a source this place is NOT it at all.

I ordered roses for my girlfriend for Valentine's Day, flowers never showed. Tried calling. No answer, emailed several times, no response, finally got someone after two hours on hold, told me my order was flagged as fraud, hung up on me, called back, two more hours, finally was promised a refund, not seen that yet! Needless to say I'm in the dog house and it's all their fault!

Ordered an arrangement to be sent to a lonely dear friend on Valentine's Day and thought she'd be at work, so I gave them that address. I corrected that within an hour and was told that the flowers would definitely be delivered to her home instead. They were taken to her work address on Valentine's Day, and when they called her, she gave her home address and they were never delivered to her there!!! Today, I contacted Teleflora and told them to please deliver them to her home today and gave them her address 3 times!!! They were once again, delivered to her work address. How inept can one company be?!! The flowers have still not been delivered to her as I write this and I warn everyone to never use this company. They are the worst company I have ever dealt with!!

I ordered a flower for my girlfriend yesterday and it did not deliver to her. Even I didn’t get any notice for delaying. So I cancelled my order and requested full refund. My girlfriend was frustrated and upset because of this ** company. I’m not gonna order anything from this company. This is terrible.

One star is even too much. Reading all of these reviews, I have no idea how this company is in business. I will make sure I post my issue all over social media. First, the flowers ordered to be delivered on 2/13/19 were never delivered. No notification sent to me. I called on the 14th twice, sitting on hold for over 40 minutes each time. The first call they promised they would be delivered in the next few hours. The call later in the afternoon, they also promised they would be delivered. Like other reviewers stated, they refuse to give you the name of the florist used.

This company definitely needs some looking into. I place my order a week ago to be delivered 2/14/19, I followed up with them via email and was assured my order would be delivered on time. My order wasn’t delivered and I called customer service 4 times and each time I ended up waiting a hour before I spoke with anyone. They couldn’t get in contact with their florist and kept telling me they would call me back but never did. I would receive a email the night of the 14th saying my order was delivered but that was a lie. My wife finally got her flowers and I can tell you that I’m not happy with the product. I will never use the company again or recommend them to anyone.

Worst floral delivery company ever! It is time that all customers band together and first dispute their credit cards for terrible products and services that they have received from Teleflora. We have been baited and switched... Everyone should contact and file a complaint with their state attorney general. There are too many people that are being scammed! I would also like to find a law firm to file a class action lawsuit against Teleflora. We need to stop this company from making any more money. You can also call Stewart ** at 870-268-7700 and ask to speak to him. They will connect you to the LA office of the President. They will try to give you a discount... But don't take it. Ask for a full refund. Enough is enough!

My daughter ordered flowers early in the week to be delivered to my office. Delivery was to be between 11am - 5pm on 2/14. Today 2/15 THEY ARE STILL NOT here. She called for 45 minutes around 4pm...no answer, just a hold message. This morning she's on hold for another 45...still the recording. I have been on hold to the same hold recording for 40 minutes. So sad that she tried so hard and yet this turns out out to be a SCAM. DO NOT ORDER FROM HERE!!! We will dispute the charges and blast over social media but doubt it will help anyone else from getting scammed but we will try!!

I ordered Valentine's day flowers for my wife on Feb 7th. She received them on Feb 15th. The flowers were tulips. The bulbs were completely opened. Some of the petal fell off to the touch. The bouquet resembled an arrangement that had been sitting on a shelf for a week. I emailed my complaint. I received an apology and a 50% discount on my next order. Why would I place another order with them if they cannot even make the first order right. I emailed them back and told them I wanted my money back and I do not want their discount. I've yet to hear back from them. Do not order from Teleflora. They obviously do not care about their customers.

Awful experience. Ordered flowers for my mom who had had surgery on Valentine's day. NEVER ARRIVED. Called and they said the flower shop called them that they couldn't deliver that day. So you can't pick up a phone and call the CUSTOMER?! I even paid extra for it to arrive on that day. Next time be more professional and don't offer something neither party can deliver on. And wait times are insane. Waiting almost an hour at 9pm for someone to answer the phone? Really? Will not be using this company or florists associated with Teleflora ever again.

Worst service ever... Do not order from here again. Do not order from here... Wife did not receive her flowers and have waited over an hour to speak to someone and still have not been able to get anyone on the phone... BUYER BEWARE. DO NOT BUY FROM HERE. THAT'S YOUR WARNING.

I'm beyond disappointed with this company. My 16 year old daughter wanted to surprise me and ordered me flowers to be delivered YESTERDAY 2/14/19. She received a text message saying that they were sorry but the delivery was delayed until today 2/15/19. I still have not received them and after reading many terrible reviews from others in the same boat, I would prefer that my daughter not have to spend her hard earned money for flowers that have not arrived and most likely (if they ever do arrive) will be of terrible quality! I feel terrible for my daughter!

I ordered two sets of flowers for Valentine’s Day and spent a total of $256.00. I specially asked the sales representative if they could get them delivered on this day. She said yes and guaranteed it. I then asked if she could get one set of the flowers delivered before 4pm. She guaranteed that as well and mind you this was at 9am that morning. I did not hear anything all day so I called them at 5pm to check the status. I had to wait 1 hour before I was able to reach somebody and the sales representative told me that their system was updating and she could not pull up my orders to tell me what the status were. When she was finally able to pull up my orders, she told me to hold on and she was going to call the florist and see what was going on with it. She placed me on hold for approximately 20 more minutes and the call was disconnect.

I had placed an order to be delivered on Valentine’s Day February 14th 2019. The flowers were never delivered and after wasting about 3 hours altogether on phone calls with 40 min holds each the representatives disconnected the calls after telling me bunch of lies! This is outrageous! No willingness to solve the issue. I am still trying to reach out and find out where the flowers went to?

My fiance ordered flowers for me for Valentine's Day to surprise me at work. He told them that they needed to be delivered by 3pm. Well 3pm rolls around and come to find out, they still haven't been delivered and he had to ruin the surprise. So I called them at 3:30 and they said that they were behind, due to it being a busy day and that they would be there by 5pm. Well I leave at 4pm and had to wait to see if they would be at my work the next morning. Well I get to work at 8am and still nothing. SO I called them again and between 20 minute waits and talking to two different people, I was on the phone for an hour.

I ordered flowers on Jan 30, for a Feb 14 (Valentine's Day) delivery. The flowers were a no-show. This company came recommended to me through Perkopolis, who I thought I could trust. I'm so disappointed to come to this site, to see how many others who have had such a bad experience with them. The customer service at Teleflora is also non-existent, as I've been on the phone for more than 30 minutes, waiting for an agent. Now I need to figure out how to deal with them, as Teleflora has taken my money, but hasn't delivered anything. Avoid Teleflora at all costs!

I'm absolutely P/O about this service. Two weeks ago I ordered a dozen long stem roses for my wife for Valentine's Day. A week later I get a call from Teleflora saying that the order can't be fulfilled because the local distributor does not have the Roses I ordered. But, rest assured that the arrangement would be beautiful and equal in price. I told him I didn't order another arrangement, I ordered a dozen long-stem roses and that's what I expected to show up. He said that he couldn't guarantee that, and he wouldn't give me the name of the local florists that he worked with. That should have been my first clue, and I should have canceled the order immediately.

Ordered Valentine flowers for my daughter on Feb. 13, 2019 to be delivered at our address for Valentine's Day. Feb. 14, 2019 came and went and no flower delivery was ever made. I was on hold for over 30 minutes on a 800 phone call on Feb 14 starting at 5PM and again today, Feb 15th for over 30 min. this morning starting at 9 AM. Now I only want to proceed to get my money back hopefully. Never again will I do any business with Teleflora.

This was the worst experience I have ever had with a company. Made an order, paid extra for expedited shipping and never got the order. Of course I will have to go through my credit card company to get resolved. Just sucks because of all the days you order flowers (Valentine's Day) you would think they could get that right. I mean seriously. You make billions, earn it!

I spoke to Teleflora. I was promised a 20% refund (have not verified receipt yet) and the flowers finally arrived at 4PM on 2/15/19 (they are gorgeous). Nevertheless, they should have made customers aware that their order would not be delivered as promised/expected and stood behind that promise with a proactive remediation. Although resolved to my satisfaction, I will not use Teleflora again (I'll call the local florist directly).

I just used Teleflora and McShan Florist for the last time. Not only did the flowers arrive at the close of business, but the only thing resembling the advertised arrangment was that they were Red and White. Arrangement looked as if the person making the arrangments was having a very bad day and just threw the flowers in a pot and called it good. Not my idea of fulfilling their promise to deliver what I ordered and paid good money for. I would think hard about using this company unless you're one to accept less than what is being offered. To top things off, I sent an email to the customer service dept and they didn't even have the courtesy to respond back and try and remedy my unhappiness of this order. Learned my lesson.

I do not know how this company is still in business! I received my arrangement at 9PM on 2/14/19 my husband paid $130 for the heart and soul PREMIUM arrangement which is nearly three dozen roses judging by the picture. I received eight PINK roses and six Lillie’s. I spent over an hour on the phone with customer service and another 45 minutes today (2/15). The reps hardly speak English nor do they care about the customer. I was offered a 50% refund AFTER much negotiation which is still not sufficient for what I received but the reps are so unprofessional and rude. I took what I could get. NEVER AGAIN! Sad that this is how they treat military personnel! I wish I could find a way to reach the CEO of this company because my entire experience was beyond disappointing!

I placed an order to be delivered to my girlfriend at work on Valentine’s Day. I paid $105 for the heart and soul deluxe roses and they sent some ** looking roses that looked nothing like what I ordered. They looked like some $20 roses that they just slapped in a vase. I called customer service and they offered me a 40% discount on my next order and I laughed and told them I won’t be using them ever again. So after I declined their discount the girl offered me a 30% refund on my order and I still haven’t gotten anything. Basically they took my money and ruined Valentine’s Day surprise.

I ordered a beautiful arrangement for my deceased boyfriend for Valentine's Day. It was delivered to his mother and it was awful. Did not have a red flower one. Looked like a 2 year old put it together. So upsetting!! Worst experience ever!!

Yesterday was Valentine's Day.. I didn't get my flowers till today AND the flowers are drooping, there's no water in the vase and what was delivered was NOTHING like the picture. I got 12 red roses when I was supposed to get white and pink with other flowers mixed in. This has some dried up stems that are falling off everywhere. $150 wasted. My husband called and cancelled the order yesterday since they hadn't arrived and asked for a refund. We will be definitely calling to complain about this and making sure we get our money back. Worst experience ever.

My first thought that this Teleflora experience may not go well is they don't offer a guaranteed delivery before noon like other competitors. My second thought that this Teleflora experience may not go well is they don't give you a tracking number to check delivery like other competitors. So at the end of the day, they finally deliver the ordered flower arrangement. I finally get to see it, and wowww, did I get ripped off. There are 3 tiers you can purchase the flowers, standard, deluxe, and premium. I paid PREMIUM, but got a standard set up.

Teleflora accepted two orders from me on 2/13/19 for delivery on Valentine's Day. About 1:00 pm, I begin getting text and emails saying they cannot deliver one. They would be able to do it the next day. While on phone cancelling first order, started getting notifications that they cannot deliver the second order either.

I ordered flowers for my daughter for Valentine's Day...what a rip off! I paid $130.00 for a "premium" bouquet. They arrived at her office at 4:00 P.M. when she was ready to leave...nothing like being able to enjoy them for the holiday. Order was not sent to the florist I requested, but I wasn't informed of that. Teleflora has awful customer service! The agents speak broken English, and have limited problem solving skills. They refused to inform which florist was actually delivering my order. Total waste of my time and money. I will filing a claim with my credit card company. No wonder the owners are billionaires... They are a total scam!

I order an arrangement that came in a red Mustang for my significant other and it was never delivered!!! I've tried calling customer service to get my money refunded but after waiting 14 mins. On first call I gave up. An hour later I tried again and after 23 mins I gave up again!!! I am so mad about this because it was so cute and would be a nice surprise. I will never order from here again!

Guys, whatever you do... avoid this horrid, fake, scam of a company. I ordered flowers for my girlfriend for valentines day and a box a chocolates as well. I conversed with a woman who spoke broken English who managed to get my girlfriends name wrong as well as the name of the company it was being delivered to. The delivered time for them was between 11am-5pm and once it was closing toward 5pm, I called them to confirm the status of the delivery and was told that they were having "technical difficulties". I raged. They were like "Can we give you a call back later?" and they never did. I spent over 60 dollars to make my girlfriend the happiest woman today and they couldn't event fulfill their service intended. This company needs to be shut down because I am not the only unhappy customer.

Ordered flowers to be sent from my young grandsons to their Mother. Paid high delivery fee because it was Valentine's Day. Daughter receives a phone call while she was out at 7:30 pm that there was a flower delivery for her and they left it on her porch. Seriously 7:30 at night. Why bother. The day was over. To make a bad situation worse she sends me a photo and the arrangement is nothing like I thought I was ordering. Not nearly as nice as the one we selected. Looked thrown together. I request a refund. If they do not honor my request I will dispute the charge with my bank. They should not be allowed to continually rip people off like this.

I ordered a fairly expensive arrangement of flowers for my partner for Valentine's Day. They weren’t delivered. I sent multiple emails requesting information, and waited over 20 minutes on hold before giving it up. I still don’t know if there’s an arrangement coming to her. Don’t use this company if you want a product actually delivered. They have no customer service worth mentioning.

Ordered flowers the day before for delivery on Valentine's Day with specific instructions that they were to be delivered by noon on Feb 14th. Not delivered by close of business even. Teleflora's incompetent foreign based customer service offered me a 50% refund for my trouble. Cannot believe it. Do not EVER do business with this company.

First thing it took 45 min on the phone speaking to a representative that barely speaks English. I ordered the premium package and paid all the extra charges for taxes and delivery. The representative told me the arrangement would arrive between 11 a and 2 p. It was 3 p when it arrived and she was on her way out of the door. What I got did not look anything like the photo! She received 4 tulips and 3 carnations, hardly worth the $80 dollar price tag that was paid! Save your money. Spend $15 dollars and get a huge arrangement! I won’t be doing business with Teleflora again!

My Husband spent over 100$ to have Flowers delivered to me and I never received them!!! Was on hold with customer service for at least 30 mins before I was able to speak with someone!!! From there they kept telling me they had Confirmation that the flowers have been delivered. I told her that they haven’t that it was 5 o’clock and no one was there at work because we are close. I asked for a refund. They only wanted to give me 50% Of what he spent back. I broke down in tears and that’s when the lady finally decided that I would get a full refund. Thank you Teleflora for ruining my surprise from my husband and for the ** customer service. It took almost 2 hrs on the phone to get a refund!!

My husband ordered flowers this morning for our daughter and myself on one order. The order confirmation was printed off and about two hours later my daughter's flowers showed up. No remember it was one order. My flowers never showed up and when I called the flower shop I was informed that the product that was ordered was marked as not available. Nowhere on the paperwork does it state it was unavailable and when I checked the checking account they had already taken their money. I called customer service and had to tell the lady four times my name and phone number. She kept putting me on hold and 32 minutes into the conversation I informed her to cancel the order. She informed me she cancelled the order, put me back on hold to get me a confirmation number and came back to the phone twice to ask if I wanted to cancel the order.

Ordered 3 different orders on 2-11-19. One daughter received hers in Miami and they we OK. Second daughter received hers in Columbus, GA (I ordered the deluxe) and this was a joke. This was the saddest floral arrangement I have ever saw. The deluxe was extra charge but what she received looked pitiful. Third has yet to be delivered at 2:43 in the afternoon. I AM NOT A HAPPY CUSTOMER THAT JUST SPENT $199.94. The pictures need to be retaken to show what really goes to the customers. I have pictures and I promise I will post all over the place. This was supposed to be a nice surprise that turned out to be ridiculous. Not to mention my elder mother has not received hers yet. Can't wait to see those. It is now 4:48 and still no flowers. STAY AWAY FROM THESE PEOPLE.

February 1, I ordered premium roses for my girl for Valentine's. Paid the extra service fee to have them delivered early cause she leaves work at 3 pm. Called Customer service which was in India, the person barely spoke English, she basically said maybe the flowers will arrive tonight or tomorrow... I told her, "What the hell good does the flowers do for me tomorrow???" I told her, "Just forget it and issue me a refund," she said she cannot do that until they discuss it further with the florist or her manager then they will send me an email for the next steps and I should call back tomorrow. After 45 minutes on the phone she finally said, "Ok your order is cancelled," I said, "Ok send me an email stating that," her response was, "No we can't send email saying that..." WTF? WILL NEVER USE THIS SERVICE EVER AGAIN!!!

I ordered flowers from this company over the phone. I was charged $91.00 for the flowers and delivery. I was told they would be delivered no later than 5 PM today. I called the customer service number at 1 PM to get an update on the delivery. It’s a call center with people who barely speak English. I am told the order was canceled due to the fact that there are not any shops that deliver to the requested location. What!!! Why was I told differently when I paid and set everything up!!! All they could say is sorry! Really? So I go to say I want a refund and they tell me I can get 30% off my next purchase... So I threatened the police and they put me on hold. They get back on and continue to say, "We don’t do refunds." SCAM... Calling my bank and police!!! THEFT!

AFTER I MAKE THE PURCHASE, THE COUPON CODE DISAPPEARS - Ha! Advertised at $34.99 with $19.99 service charge and it suddenly became $44.99 with $20.99. I know it's only $11 but I feel like I was lied and disrespected by this stupid flower service. Never buying from this stupid flower service.

I ordered flowers for my girlfriend for Valentine's day. I specifically put on the special instructions before 11:00. By 1:00 they still weren't there, I called customer service who I had to repeat my phone number 3 times before she got it right, then the same with the order number. I told her the issue, she went to check and said they didn't start deliveries before 11:00 and she would have them by 5:00. I asked why no one contacted me when they got the order to tell me this BEFORE they gladly took my money. She kept asking me if there was any special instructions, I finally got fed up with this incredible idiot and asked for a supervisor. I was on hold for over 40 mins before one came on the phone was very nice and said she would call the florist and check, she came back and said they left them with the post office because they did not have access to go on her business... THE POST OFFICE?!?

Spent over 100 dollars for carnations. Arrangement was supposed to be roses. Ugly arrangement. Husband ordered heart and soul arrangement, I called to complain and the person on the phone was not helpful at all. WILL NEVER ORDER FROM TELEFLORA AGAIN!!!

When I ordered these flowers I chose same day delivery. Who would've known I would've got the worst bouquet of flowers they had in the shop. Didn't look anything like the picture not even close. They were super late by the time they got to my wife's work she had already went home. Needless to say I will be filing a dispute with the credit card company. They don't have good customer service when you call their 800 number it's a bunch of messages trying to sell you more stuff. Stay clear away.

I ordered a premium $120 delicate pink floral arrangement of Hot Pink roses (a dozen in picture), Pale Pink spray roses (dozen in picture), pale Green hydrangeas, Peach Asiatic lilies, Pink alstroemerias, green carnations, Miniature pink carnations, Seeded eucalyptus, Parvifolia eucalyptus, Lemon leaf in a Large glass gathering vase with paper or cloth tied twine center. They delivered a cheap small vase with 16 bright green and orange flowers in it total!!! 2 roses, 2 orange Lillies, 2 green sprayed mums, Rest (12) carnations. Wouldn’t pay 30 for this bouquet. Embarrassing.

Stay clear from these people. I ordered flowers for my mom to be delivered. We lost my father and her husband of 60 years. I am here with her and they sent a email stating hand delivered. They were not. I have called 5 times. Been put on hold for over 45 minutes each time, paid over $55 for flowers and a 19 delivery fee. No one will help. No call back from supervisor. Stay clear. This is a scam and the worst customer service ever. They ruined my mother's day and my day. I just wanted to bring her some joy after all we have been through and it has been a nightmare.

I have had more than one complaint with this company... The first time was because the florist they contracted delivered flowers on Valentine's Day after 5 pm (to an office building - which turned out to be problematic), when I had specifically ordered their 'before 3 pm' option. This time, the flowers were just awful... Nowhere NEAR the quality of what I ordered on the website. (While I expect a little bit of that in general, this was just too far.) I could have done better grabbing a nice bouquet at the local grocery store, and sending it over via UBER! I won't be using them again - and I DON'T recommend anyone else does.

Stay far away from Teleflora. OH MY GOSH. What Ugly flowers were delivered to my daughter. The roses were wilted, dying and not even close to what we purchased off the website. I spent over 100.00 for **!!!

They didn’t deliver the flowers at all. When I call the 3rd time they said they would credit me and upgrade to flowers to deluxe. The card was wrong. They still delivered at the wrong time. Tiny arrangement. No ribbon. Two flowers.

I ordered a Calla Lily plant and the recipient received a weak Azalea bush. Keelie **. from customer service says, "To receive a full refund or a redelivery, the item must be rejected upon delivery or picked up by the florist within 48 hours of the original delivery." She did not know it was coming so she certainly did not know it was incorrect, and I didn't even know it was wrong until two days later when I saw the photo. Why are flower deliveries so difficult to get right. In the past few years, I've used everyone I can find -- online and in person. NONE HAS DELIVERED WHAT I'VE ORDERED AND PAID FOR. DON'T USE TELEFLORA. In fact, don't send flowers. Call instead because you will never get what you've paid for.

My sister and I placed an order 3 weeks in advance to be delivered this past Friday. The order said that it was delivered as planned. We thought the recipient was out of town so we asked her yesterday (Sunday) if she received the flowers, but she said she was home all day on Friday and received no flowers. So I called customer service to find out where the flowers are and if I can get a new arrangement sent to the right recipient.

Second time, I ordered 36 Premium Red Roses in a crystal cut vase. What was delivered was 24 Red Roses in a round glass vase. Called Customer Service. They said they were not able to fulfill my order and said they could refund me 50% of my total. The point is, it's not about the money. The point is I spent time looking (even on other sites) at just the right flowers to send, and it never happened. I will never use Teleflora again!

I carefully searched through all their arrangements to find the “right” one that I wanted delivered. I thought I ordered one thing and something completely different showed up - not one rose in the arrangement - not even the same colors I orders. I have requested a full refund so we shall see what happens with that. This is very disappointing and will not be using them again.

** terrible. Whole ** thing. I ordered a week in advance for a flower delivery to my mom’s work for her birthday. Supposed to be delivered Feb 8th. I got a call at 3 pm! 3 ** pm. That the shop TELEFLORA had sent the order to was closed Friday-Sun. And they need to send it to a different shop. 3 pm on the day they supposed to be delivered!!! That in itself is unacceptable! At any point in the week leading up to the delivery it should’ve and could’ve been changed if they was an issue with the shop. Which btw what ** self respecting flower shop is closed Friday and Saturday?! When do most wakes, funeral services, weddings, and showers happen?! I sat on the call Friday for 40 min getting put on hold with a girl who apparently couldn’t figure out how to get her mic to her mouth.

I wouldn’t even give this trash company one star. Horrible. Don't ever order from Teleflora. I ordered without looking at their horrific reviews. Stupid on my part. I ordered sympathy flowers for a dear friend from their website and I spend a half hour looking at different florals and prices. I ordered from the website a floral of white and blue flowers in a vase. When I got to the wake the flowers were horrible - nothing even close to what ordered. They were yellow flowers that were dead on the ends and green ugly leaves that were also dead and broken. I was so embarrassed and I wanted to throw them away. Just a terrible experience - a true bait and switch. I did contact Teleflora and never got a response. DO NOT ORDER from this company. They should be in prison. And I spent $75.00 for a bouquet worth a grocery store of $10.00.

DON'T WASTE A PENNY ON THIS PLACE!! This is the absolute worst company ever! Two days after I ordered and paid for same day delivery, no flowers have been delivered. On hold twice with customer service. The flowers weren't able to be delivered same day, so they offered to give 20% off and have them delivered the following day. Well here we are the day after that and I get a text and email saying there is an issue with my order and the chosen flowers cannot be fulfilled. I will be getting my money back. They also don't advertise there is $19 service fee either. Service fee for what? Apparently, to NOT deliver them! This place is joke! I'll use ProFlowers from here on out!!

I put an order in on February 1st for daisies for my cousin grave site for her birthday as that was her favorite, I picked the day before her birthday to have them delivered February 6th, so my Aunt could take them today, February 7th to my cousin's grave. But on the 6th, 5 days after I placed my order and paid and the day they're supposed to be delivered they say there's a problem and a similar arrangement will be delivered if I agreed check the box and submit. I was upset that they waited till the day to tell me there was an issue, but I checked that I agreed and no flowers were delivered.

I ordered flowers for my mother-in-law’s birthday to be delivered on the same day on Feb 5, 2019. The delivery was for Eugene, Oregon, USA. I received a text message saying there was an issue with my order and when I called the number, the agent said that they could not deliver the arrangement that I ordered and asked if I would be OK with a different flower arrangement instead. I told her yes as long as it could be delivered that day. I never received another message nor a call back from the agent I spoke to over the phone of Feb 5, so I assumed things were okay.

I tried them twice for delivery of flowers & both times got an email they were delivered & they weren't. Spent an hr on phone. Calling for customer service is a joke. Don't understand what they're saying & same thing happened both times. Plus when I order I had 15.99 off so that made it 19.00 then they add on a service fee of 16.99 & was told I have to spend more money than that so she added on another 5.00 & then what I ordered after waiting for hrs on the phone because it wasn't delivered after they sent me an email & said it was so when it's finally delivered it was supposed to be yellow roses & yellow daisies & all she got was white & yellow daisies for 40.00! Don't waste your money on this company as they won't make it right. I am very angry & disappointed & their customer service is a joke! Never again will I order from them! I thought Teleflora was a good company to use but tried them twice & they messed up both times & cost me a lot of money!

I purchased a Groupon but when I went to use it Teleflora increased the price of the flowers $20. That would be in addition to the $15 service fee they added. That's right. Using my credit card reduced the cost $20. I have used many Groupons and feel confident they will make it right for me.

I wanted to send a cheerie arrangement to my 86 year old mother hasn’t been feeling well. I found an arrangement of yellow and white daisies with yellow roses in a smiley cup that would make her smile and purchased the more expensive version. It was delivered on the correct date but was very disappointing. Not only was it sparse but instead of yellow roses, large white roses were haphazardly inserted among sad looking daisies. Very unprofessional looking. I emailed pictures of the original order and of the delivered arrangement. Not a peep from Teleflora! Apparently this is not the company it once was years ago. Use at your own risk and be prepared to be disappointed.

I ordered flowers for my mother's birthday. When delivered the arrangement was not what I ordered. I emailed Teleflora and they said "I have reviewed your order and I have contacted our florist. We have been assured that the order was filled to value." I emailed them at 12:06am and they replied at 12:20am the same night. The florist they used was not open those hours so it was an obvious lie.

I ordered a bouquet for my mother to receive on a day of the year that is very sad for her and they delivered the complete wrong bouquet. Not even one of the flowers in the bouquet was in the one that I ordered. Their customer service was terrible they offered me 40% off my next order which is not a good deal when they screwed up in the first place. I paid over $65 for these flowers. After I talked to her more she said she could give me 30% back and I told her that it still was not enough and then finally she said 50% and would not go higher. I would give this company zero stars. On top of sending the wrong bouquet the flowers were also dying. I am extremely disappointed. These people had one job and they were to incompetent to even do it. NEVER ORDER FROM THEM!!!

Worst experience ever. Ordered gift/ floral arrangement for a funeral, to be delivered last Friday. Still waiting on the following Tuesday and still not delivered. Called every day to find out where it was and was told they rescheduled it. Canceled order and demanded my money back and was told maybe in 7 to 10 business days. This company is horrible. I would not recommend them to anyone.

Went on line one week prior to have a specific floral arrangement sent to a friend to deliver to my deceased Mom’s memorial mass. When my friend received it she sent me a photo of a unprofessional floral arrangement and not at all even close to the specific arrangements I ordered in Mom’s honor. I also paid $100 for deluxe size and the arrangement delivered was the small size. Flowers I ordered were all pink and lavender as Mom’s favorite colors.

I ordered one flower bouquet to my husband on my anniversary yesterday. I was surprised what they shown in the pictures and the order they make totally different. And more on that on phone their supervisor talking very rude and disgusting has no etiquette how to talk with the customer. If these guys think they can cheat customer is totally wrong. If you guys thinking to order anything through Teleflora just make up your mind for disappointment after order made.

Advertise beautiful flowers in beautiful baskets. They send totally different arrangements to the recipient. Call to customer service is not returned. If you wish to insult your recipient this is the company to use!!! Totally TRASH outfit. BEWARE of THIS COMPANY.

This past Friday I ordered online the Always A Lady DELUXE bouquet in a vase to be delivered to someone. The person who received the flowers sent me a picture. The arrangement had 60% LESS flowers than the photo I chose online and the vase was so cheap looking! As soon as I called to complain, I was immediately offered 30% refund as if Teleflora is accustomed to this! I cannot believe that in 2019 they do not think we can receive photos of what was delivered and that they can cheat us! They are unreliable. Please go elsewhere for your floral shopping!

Ordered flowers Friday for a Sunday funeral. Ordering process was easy enough. Chose to have them delivered on Saturday as it showed available. Saturday morning Teleflora calls and says they can't deliver Saturday but assured they would be there by noon Sunday for a 2 pm funeral. Called them later Saturday afternoon to confirm and was told there was no issue with my order, they would be delivered Saturday. THREE HOURS BEFORE THE FUNERAL on Sunday Teleflora calls and says the local flower shop is closed Sunday and my order could not be delivered. Like many reviewers I will never use Teleflora again!

Overcharged low grade arrangements. I ordered flowers, paid 124, plus 10 delivery, and tax. The arrangement pic contained Orchids, Hydrangeas, Succulents, Roses and trailing greenery, in a gallon mason jar. 4 Roses and 5 Carnations.

I ordered a bouquet that was supposed to say "congratulations" for my friend's engagement, only for it to show up with a sign saying "happy birthday." I also ordered three balloons and my friend never received them; the company never called me to let me know/I never would have known unless I asked my friend. I was told I could only be given a 20% refund, even though the entire order was incorrect, and instead received only a partial refund. When I called customer service for the 3rd time today they could not tell me why I had only received $7 instead of $22.

I ordered a specific bouquet based on colors my mother loves; she had just had breast cancer surgery. The colors were to be purple and white, in an arrangement called Lavender Cottage. The items that look nothing like the picture and in fact had mostly pink instead of purple. The arrangement cost $70. After contacting customer service, they sent me a response saying I could have 40% off my next order, which does nothing to fix the current order. Completely disappointed and outraged. I will never order from them again and encourage others to avoid their service.

Flowers were wilted and looked NOTHING like what I ordered. Wish I could add a picture of what was delivered. I could have done better picking weeds to send. I sent an email to customer service. NO RESPONSE.

The flower order I placed on January 14 for delivery on January 15 for my sister's 60th birthday was cancelled and my money refunded without my knowledge and then it was too late to order from another company. I called and representative told me they could not find a flower shop to fulfill order and that I was e-mailed on 14th, however, when they wanted to make a change on my order on the 14th they sent me a text which I immediately received. So disappointed in the company and the whole experience. My sister did not receive a gift from me on her birthday.

I ordered the Blooming garden basket for a co-worker's mother's funeral. The description started it was a 17 inch x 14 inch basket with an azalea plant, rose bush, African violet and other plants. It looked beautiful online. When I arrived at the funeral I was embarrassed. They had send a 6 inch basket with a couple of green plants for $80.00. I could have gone to Walmart and put together a better display for a fraction of the cost. I called and complained so they said they would resend it. 5 days later and still nothing so I called again. Finally a week after the funeral a basket arrived. It was an 8 inch basket but didn't contain the plants listed in the description. I choose that basket for the plants and didn't get the plants. Plus it still isn't the size listed in the description. If they can't deliver what is listed in the description they should notify you. I will not be using Teleflora ever again.

I ordered a beautiful lavender arrangement with a box of chocolates for my daughter who lives in Hilo, Hawaii. The picture she sent me of her flowers were not lavender and the vase was a cheap clear one versus the beautiful lavender one I ordered with the arrangement called Love and Laughter per Teleflora. The order was filled by Hilo Floral Designs, Inc. I will never place an order with either one of them again. I paid $72.00 for crap.

My sister in law passed away unexpectedly while I was out of town. I had to send flowers online, such I had sworn to never do again because they never look like the photos. Once again I was hugely disappointed. I paid almost $200 for the premium basket. What came had about 40 flowers in it when it should have contained about a hundred blooms. It should have been full and lush. It looked pathetic. It was an embarrassment.

I compared prices of Teleflora arrangements at various local florists with prices from the Teleflora website. The prices from the florist were $20 less than Teleflora prices! Teleflora charges double delivery (service) fee and $10 more for the exact same arrangement ordered directly from the merchant. RIP OFF!

I usually order from Teleflora several times a year - I have had several small issues in the past but nothing that would deter me from ordering again - until this past December (Christmas). The 1st problem was that the florist Teleflora used clearly sent the wrong arrangement. I order a deluxe sized table centerpiece with 3 candles and what was sent was not only embarrassing, it 1/4 of the size, in a cheap vase, it had no candles, no decorations, nothing - I was completed ripped off price wise, I felt embarrassed to my gift recipient and then my complaint went ignored by Teleflora.

I would suggest NO ONE order from this company!! I ordered an arrangement of African violets and they were dying when sent out. There were barely any flowers in it and the bow was tied like a 5 year old did it. TOTALLY unlike the photo they advertised. They advertise falsely and steal your money and when you complain they want to offer money off your next order. A bunch of robbers is what they are!!!

Placed an order yesterday for my grandmother's birthday, same day delivery. They charged me $17.98 service fee and I received an email at 9:10 PM that “unfortunately they were not able to deliver” these for me. I called and they said that they would offer me a 20% discount for future services, which I declined and told them I would NEVER EVER use their service again, she then offered me a 20% refund, and said the flowers would be delivered today. I should have did my research before purchasing from this company, now all I can do is cross my fingers and hope the flowers arrive today.

I would give ZERO stars if possible. I went to a local San Diego florist, picked out a nice Christmas "tree" arrangement from the Teleflora catalogue. What was ordered in San Diego and what Sofi La Fleur (In Los Angeles) delivered were very, very different. Making matter worse, Sofi La Fleur sent my San Diego florist a written reply: "The tree was made exactly by the Teleflora recipe. The picture that the customer send (sic) is false!"

I ordered a pink two-level topiary arrangement for my aunt, but received a text saying that specific arrangement was not available. I requested a “designer’s choice.” Then my aunt posted a photo on Facebook. It was a puny little red and yellow daisy and carnation bouquet. After calling several florists to find the one who delivered it, I learned they never knew the flowers, size, colors, or description to create a similar arrangement. Worst yet, Teleflora short changed them, which reduced the cost of my flowers. I picked a $60 design and paid $18 for delivery/service fee. Teleflora paid the local florist $59 for the flowers AND delivery; TF pocketed the service charge and then some. They wanted to reverse their payment to the florist for poor fulfillment. I fought through three people to stop that and get my own refund from TF. Lesson learned: shop local and call the business directly. These “gathering” businesses are scams.

I ordered an arrangement online. The day AFTER the arrangement was to be delivered, I received a text to call Telaflora because my order could not be fulfilled (no florists available in the area)??? They offered a discount off a future order and I opted to have an arrangement sent the next day, which they assured me they could fulfill. The day AFTER that arrangement was due to be delivered, I received a text message to call them because the specific arrangement I selected was not available in the area. At this point, I canceled my order and requested a refund. I'm better off looking up a local vendor for my order and calling that florist directly. Hopefully the refund will come through.

I ordered a flower arrangement for my step-daughter online based on the picture, which was an elephant vase with gorgeous flowers. My step-daughter was delivered a sheep looking stuffed animal vase with cheap flowers that I could have gotten at the grocery store. I spent over 65 dollars for this arrangement and although I knew they could substitute, I was never contacted by the company about any replacements.

Even though I ordered an arrangement specified as available for my mother's zip code, the day they were supposed to be delivered (today, which is her BIRTHDAY!!!), I received an email that this arrangement was now not available to delivery to her, so I was forced to select a sight-unseen replacement arrangement. Not thrilled, but at least she'd receive something. Later this morning, I received a second email that nothing at all could be delivered today, so I called to cancel my order, which took 20 minutes over the phone. What kind of flower delivery company can't do the ONE job they are hired to do, which is deliver flowers??? I wish I would have used another company originally so my mother would have received flowers today. I will never, ever use Teleflora again. What kind of racket are they running over there?? Is this company some kind of front for something else? With all the bad reviews on here, it really does make you wonder.

I ordered a premium bouquet for my mother's 70th birthday from the Teleflora website. The cost was $100 (with discounts). The picture showed a large tree shaped arrangement with ivy, Christmas greenery, and 22 roses. What my mother received was a bunch of fern, baby's breath, and 11 large roses. It was not at all what I anticipated her receiving on her birthday. I contacted Teleflora 5 times (sending pictures of the arrangement sent). I also contacted the local florist who said that because the roses that were pictured were "spray" roses, that is why the difference in number. Eventually, after waiting a week to hear from a manager at Teleflora, they offered me a 40% discount for a future purchase. Considering the terrible experience I had with this company, the thought that I would order again from them is laughable.

I ordered an arrangement that had a 10" white angel for a memorial service for someone I loved very much, at the service I saw the angel was a 4" brown Christmas ornament. This is absolutely disgusting service.

Order this for my MIL every year. She gets hers delivered in Canada and has NEVER had a problem. I decided to order one for myself this year. Bad idea... While the arrangement was nice and all, the piece itself is broke. I contacted them and am supposed to receive a partial refund. What good is a partial refund? I can't replace the piece with that!!! Can't fix it with that!! This is the second time Teleflora has disappointed me and there won't be another... The first time should have been enough since flowers ordered then were for my sister's funeral and were NEVER received!!!

I was skeptical but Teleflora assured me by phone that they could provide flowers for my dad's funeral casket by 10am on December 29. I received a confirmation email on December 21st. Over the next 8 days, I did not receive any emails, phone calls, or texts from Teleflora. The day of the funeral 10:20 am I got really worried and called them. Teleflora stated that there was a problem with my order and they could only send flowers to a residence on a future date. I asked could they get me any flowers at all for my fathers funeral. They said no. I ended up having my father's funeral with no flowers. My father wanted flowers. It was too late to find flowers elsewhere. If it's important go to a local florist. Do not depend on Teleflora or any other .com company.

They couldn't deliver arrangement I chose and then couldn't deliver on date requested therefore order was canceled and my Mom did not get her birthday flowers. 2 calls made to correct issues and then was told delivery couldn't be made on date requested. Customer service was anything but helpful and was not professional at all. Was very upset and dissatisfied.

My advice to you...just don't! Bad all around experience. First was told would be delivered day after originally set. Then when I called on that day was told couldn't get ahold of recipient when I clearly left instructions to leave by back door if no one was home. They said they would send them back and leave. Day later I called and they told me another lie how no florist would deliver to the area, which is a lie because I have sent flowers there before. Wasn't going to email or call me stating that, just try to keep my money I guess. So like I said...just don't!

Obviously I did not do my research like I usually do. However, there was a sudden death in the family so I didn’t have time to review just wanted to send a sympathy bouquet to my sister who lost her husband on Christmas Eve of 30 years. BUT thanks to Teleflora she never received them on Wednesday like promised or Thursday like promised or Friday like promised so I finally cancelled. The worst customer service I have ever experienced. Hopefully they will go out of business and all lose their jobs. Obviously they need to find more reputable florists too.

Worst florist ever. They do not care about their customers and do not accept responsibility for substandard arrangements. DO NOT USE THEM!!! I asked for either a refund or replacement for terrible arrangement. They told me that because the flowers were received, I could get neither. They do not care!!!

It appears I am not alone in my complaint regarding Teleflora. My husband purchased a floral arrangement for his mother via the website. The next day we received an email that it was not available. We canceled the flowers and reordered a different floral arrangement. One of their representatives (English not being their first language) called my cell phone 3 times in 5 minutes. I finally picked it up. She wanted to know if we wanted to send 2 arrangements to one address. I explained that we canceled the first one but wanted to send the second choice.

I ordered two beautiful holiday arrangements for close friends out of state. Did Teleflora think they would simply thank me for the flowers? They each sent me pictures and I was mortified at what they received! Neither looked like what I ordered. One looked like a cheap spring special and Teleflora did, after a TON of back and forth, finally deliver a holiday arrangement--nothing like what I ordered, though. I haven't gathered the strength yet to call on the second one... I know it will be another battle to get either comparable flowers or my money back.

I ordered an arrangement, was never delivered or was I informed that was not available. Over a half hour on the phone and was not satisfied. Will never do business again, I emailed the company, the customer service is poor and I'm very disappointed.

I ordered a premium bouquet from Teleflora for Christmas. I was charged extra for 12/24 delivery. Called 8:30 at night and told they were delivered. They were not, they arrived yesterday. The arrangement was NOT what I ordered and paid a total of $84 dollars for! Not even close. No white roses, instead carnations. No candy canes, no pine cones, etc. It was a cheap arrangement and it was a day late. Called again and they offered me a 50% credit, which I declined because I will NEVER use them again. They finally settled on a 50% refund, once I pushed the issue. I do not recommend using them. Based on the additional recent reviews here, it is apparent that this is commonplace with Teleflora. Extremely disappointed!

I ordered an arrangement for a friend who had done me a big favor. It didn't arrive on the day I picked, finally came 24 hrs later after numerous phone calls. It was AWFUL! Did not have the advertised flowers, greenery or vase. Some of the flowers were already dying. I was embarrassed to have sent it.

Don’t know who they used in Columbus Ohio but will never order from them again. I spent over $75 on arrangement and total was $94 to deliver. Worst experience ever. Embarrassed to see my niece and nephew!! Was supposed to be in a glass bowl with 6 candy canes! I ordered Deluxe arrangement and I don’t even feel it was standard!! Came in a cheap white basket, 3 candy canes and very minimal on arrangement. I’m done!!

I purchased two floral arrangements online, from Teleflora, on December 22. Everything went through and they were to be delivered today, December 24. At 10 am, I received an email that they could not fulfill the order. When I called the number, I was told that there was a high demand in the shops. Really!? I'm not from another planet. They wanted to deliver on another day and expedite that order. Terrible business. Will never order from them again. Now they'll probably send me a 15% off coupon like that is a big deal.

Horrible experience. Customer Service reps very hard to understand and they do not understand you. Product not as shown or described. Holiday Shimmer arrangements finally delivered but reflect being thrown together with whatever the florist had sitting around and delivered to the wrong address. An absolute embarrassment. Spent hours on the phone to no avail. Customer satisfaction vanishes after they have your money.

I ordered an arrangement for my mom for Christmas to be delivered Dec. 21. Received an email saying there was an issue and to follow a link to reschedule. Clicked the link, and the webpage said there was no issue. I expected it to be delivered as requested. As of the 23rd, no delivery. Called Teleflora - they said they can't deliver until after the 26th. FURIOUS. Cancelled my order. NEVER AGAIN will I order from these crooks.

I ordered a Christmas arrangement for my parents. I ordered the premium for $100 and a 25% off coupon and with shipping and everything and ended up to still be $99 which was fine - but here’s where the issue comes in. They shipped the standard that was at $69. I reached out to ask what in the world and they gave me a $20 rebate. I told them that doesn’t even cover down to the standard little on the 25% off. I told them, "You should deliver the one I ordered and give me a rebate for my trouble". Nope, then they just wrote back and said, "Will give you a $40 rebate," and washed their hands off it. I also asked which floral they used in North Ft Myers Florida so I made sure I didn’t use them again if I went to local and they wouldn’t tell me.

I had ordered flowers for my daughter’s birthday well in advance. Teleflora were to deliver them to her office on her birthday... that didn’t happen and I found out later that day. I was promised the next day, the arrangement would arrive the next day with the time I requested... that didn’t happen. The very next day (3rd day) they advised me they were on the truck for delivery... that didn’t happen. This was a complete waste of my time and I will be requesting for a full refund. To miss a very special occasion for three days and attempt to reassure me that they would deliver is unacceptable. Teleflora is unprofessional and cannot meet meaningful deadlines and I will NEVER order for them again. They need to shut down their operations if this is the way that business is conducted. I wish that I had read these reviews prior to ordering and I don’t often leave bad reviews even after a bad experience, but this is ridiculous. PLEASE BEWARE!

I ordered two fairly expensive Christmas arrangements to be delivered to my mother and her friend just up the street from her. My total order, after coupon for free delivery, came to $180. Almost immediately, I began receiving emails, phone calls and texts from Teleflora advising that there was a problem with one of the delivery addresses. I called, emailed and texted back, verifying that the addresses were each correct. For two days, this problem persisted until I finally gave up and advised Teleflora to simply deliver both arrangements to my Mom and she would take the second one over to her friend.

When the flowers arrive the arrangement looked absolutely nothing like the image on their website. I asked that they re-send the arrangement. Instead they gave me 20% of what should’ve been a 100% refund. I am so embarrassed about having sent this arrangement and what it arrived looking like. My advice is look for a reputable online floral delivery service which would not include Teleflora.

I ordered a special Christmas bouquet. I used Teleflora because they had the exact bouquet I wanted and the exact vase I wanted. It cost a lot. I bought this at least 2 weeks ahead of time, to be delivered a week before Christmas. Then it all went wrong. They delivered early, when my wife was still gone on a trip. The flower arrangement was not only sloppy and out of balance, but half about 1/3 the number of flowers that were promised online. Some of it was just missing, since it was a mix of red and white, with berries and evergreens. The vase was a cheap clear glass like you buy at Walmart for $2, not the silver Christmas vase promised.

Service Charge: On their website they specify there's a 15.99 service fee --> I was actually charged 18.99. Assuming their website info is outdated or maybe they're trying to pull a fast one since their prices are cheaper than competitors. Priority processing: There's also a $15 additional fee if you want priority delivery before 1 pm; however, they will not tell you at what time nor confirm your request for a specific time or range besides it being before 1pm. Don't expect any specific information - you just won't get it.

Order Christmas flowers The Cardinal In The Snow Ornament. I was there when she received it and it WAS NOT WHAT THE PICTURE LOOKED LIKE. I called them right away and told them the problem and then she told me to call the florist who made it. So I did so they told me they would fix the problem and make a new one. Well they did make a new one but still NOTHING LIKE THE PICTURE. The first one had 4 daisies, 1 stick, 3 carnations, 1 pine cone and 3 flowers were dead. The second batch was not no better. If you really look at the picture all and the nice flowers. It is filled with just greens and daisies and a couple of red roses. I wish I could show you a picture of what a mess that was sent for a Christmas gift. "BUYER BEWARE" Unfortunately I have to put a star so this can be seen because I would give it a ZERO and even that is too high.

Ordered flowers for my brother's funeral three days ahead of time. Was assured they would be delivered one hour before the service (scheduled for 10:30 am). Received email two plus hours after the service that my order had been cancelled due to the unavailability of my specified florist. Trouble is, I didn't specify a florist. That's their job. If I knew which local florist to use I wouldn't need Teleflora. If the event is important enough for you to send flowers, I STRONGLY SUGGEST YOU USE ANOTHER COMPANY!!

All was fine. We did not have any problems at all. Ordering was easy online, all floral site were a little pricey but that is across the board... Guess they have to cost.

I ordered flowers midday on Saturday for Sunday delivery. Got an email on Sunday at 3:30 saying flowers were hand delivered. When I didn't hear from recipient by 6:30 Sunday I checked -- no flowers. Submitted email customer service query. Didn't hear back, so I called customer service. They said I had to wait until delivery window closed at 8pm. Waited until 8pm. No flowers. Called back. They assured me flowers would be delivered next day. Promised, absolutely nothing to worry about, flowers would be delivered on Monday. Waited until 8pm Monday. No flowers. Called customer service. They gave me 20% discount and assured me, repeatedly, that my flowers would absolutely positively be there on Tuesday. Waited until 8pm Tuesday. No flowers. No updates, no warning, just... no delivery.

Will never place an order with them. Placed same day delivery order at 8 am. Got a call at 12:30 saying the flowers couldn’t be delivered. Couldn’t do a substitute or anything. Don’t order from Teleflora.

Worst customer service ever. Not honest about delivery. Placed order a week ago to be delivered same day. Received calls asking to change flowers and delivery times. Agreed than receive email today stating they canceled the order as they could not deliver. Why was I not told this when first placing order or when I spoke with folks previous. Can no longer send the flowers to the person as they have passed. If I had known unable to deliver I would have gone with another company and the person would have enjoyed on their last few days.

I ordered flowers for my grandmother's funeral because a massive winter storm was hitting and I have an 8 hour drive to get there so my family had asked that I not risk it. I wanted flowers there from me so that I was present in some way. I received a call the morning that they were to be delivered stating that they did not have the arrangement that I had selected and that they wanted to send something comparable. I agreed and confirmed that they would still be delivered by 1pm that day. I was told that they would be delivered by that time (I had paid extra for them to be delivered by 1pm). A little after 11am, I got a text that my order could not be delivered that day and to call customer service.

I am absolutely completely disgusted with your organization! I tried to send flowers to someone who is healing following surgery. First, in attempt to place the order you got the recipient's name wrong. When I called to correct it, I spoke to someone who could barely understand English (or speak it). After 3 phone calls, they finally got the name spelled correctly. Each time I asked to speak to someone in your U.S. based operations and they didn’t understand what that involved.

My wife ordered an arrangement for my parent's 50th wedding anniversary. She placed the order in October to give plenty of time. The order was confirmed and billed to us the last week of November for a December 7th delivery. The flowers never made it... After an hour on hold, my wife was told that they didn't send because they didn't have the colors ordered. The site tells you that substitutions may be made, so she agreed to different colors delivered by noon the day after... Wrong again.

I ordered a funeral spray and the arrangement was stunning and true to the picture on the website. The problem came when finalizing the order. I entered the promotional code exactly and the site would not accept it. I placed a $185.00 order that came to a grand total of $208.00. I contacted customer service and after emails back and forth with them finally asking me to send them the code, which I did, I received an email back stating that the code was expired! How can a code be expired if it’s on the website (which by the way it definitely was not expired). I have deleted my account and will never use Teleflora again! I should’ve listened to the reviews. Lesson learned.

Teleflora is a third party who tax you with all the service fees and they don't send what you order online. But they will take your money. They falsely advertised different pictures of the product... Once you choose your choice - it's nothing what you picked online. I order a premium which is bigger than a Large and when item was delivered it was very small not only that the balloons came from a dollar store!

I Ordered purple Tulips and white were sent... Very unhappy... There was a reason behind color and I picked Teleflora after googling purple Tulips delivery... I am very disappointed and will not order or Recommend this online business.

I really wish I had done my research and read the reviews about this company. I had ordered my mother in law some flowers just to cheer her up and she received a vase of flowers that looked nothing like the website. I was so embarrassed! For 60 bucks it should have been way nicer. I'm so angry I could cry. After contacting the company they offered me a 40% off next order. I would never use them again and refused the coupon. They proceeded to refund me 20 percent of the cost (12bucks). Don't even use them for any flower orders.

I made the worst mistake of my life not reading reviews before placing an order. I ordered a "beautiful" arrangement for my friend's wedding, but what I receive instead was complete trash. Barely living flowers, the vase (which was supposed to be wood) was a glass one with WOOD PAPER INSIDE! It was so embarrassing when my friend received it, I wanted to cry. The flowers were not the ones from the picture, it was around 5" smaller in height and width, and it all just seemed like a really bad joke. I couldn't believe my eyes when I saw them. On top of that, their customer service is completely horrendous, a total nightmare. Really, please... I'M BEGGING YOU. GO SOMEWHERE ELSE. DON'T ORDER WITH THIS COMPANY, IT'S A SCAM. Pleeeeaseee!!!

I ordered a centerpiece to be delivered to my daughters. Photo showed a nice piece with a large candle, ribbons, greenery and approximately 9 flowers. What showed up was a skinny candle, 1 ribbon and 3 flowers. I was completely embarrassed. They offered 40% refund but the crap that was sent was not worth the 60% they kept. I will never use them again. I was forced to give 1 star.

I ordered a floral bouquet to be delivered on my Mom's birthday by 12pm. At 4pm I called Teleflora to ask where it was. My answer was "NO area florist picked up your order and it will be there by 7pm." Check my email at 5pm and my order was cancelled. Do yourself a favor. Stay far away from this company. The customer Service is terrible when you call and they back peddle on their words. They twist and repeat and then they place blame on you. (LOL) yeah not COOL! Sad to say my Amazing Mom never received the flowers on her birthday because Teleflora decided to cancel the order!

My first 2 options were not available. Found a third option and paid for it. Received an email that it wasn't available and to allow substitution or not. I chose no. Didn't receive a call. Called customer service and picked the option for a call back. Never received a call back. I called and spoke with someone who offered me a 40% coupon which I declined. They asked me to allow substitution and promised send a picture. I call back hours later because I haven't heard anything only to be told they have been delivered and they don't send pictures. Horrible company. I will never be using Teleflora again. Buyer beware!

I wish I had read the reviews on Teleflora before I made a purchase. My experience was awful, my flowers were not delivered on the date they were supposed to nor were they what I had ordered. The reason I was given why the flowers were not delivered on the day I requested was because they could not find a florist to do the flowers for what I paid, but yet they advertise this arrangement for this price. If the florist is part of the Teleflora Network the florist should be able to do the flowers for the price that is advertised. My flowers did not look anything like the picture that was advertised on the website. It looked like a child had went out in the backyard and picked flowers and stuck them in a vase. I do not recommend Teleflora to anyone. I will never use them again nor will I use the florist where they came from which was Fairfield florist in Virginia Beach.

I ordered the "Pretty in Peony Premium" arrangement though Teleflora (which was delivered by a local florist). The arrangement I ordered is primarily peony flowers, my wife's favorite. Instead I got a bunch of inexpensive hydrangeas. You simply cannot swap out the primary flower type. This is like ordering a dozen roses and instead getting carnations. Peony is in the name of the product I ordered! To make matters even worse, the vase it came in was cracked so when we added water to it the darn thing leaks. I asked them to issue a refund for 40% of what I paid (I thought that was fair). Instead, they gave me just a 20% refund. Again, the arrangement I received had ZERO peonies in it (and it was called "Pretty in Peony")! I'll never use them again.

I ordered from this company, got an email asking if it could be delivered the next day, that was ok. Next day came. Got another email saying they didn't have what I ordered, I called and so for Designer's Choice so it could be delivered, A no go. Day 3 finally got an email saying they don't service the area, 3 days of BS & WASTED TIME.

I placed an order through Teleflora for delivery of flowers for my friends' funeral in Florida (I am from UK), and paid for them online. Teleflora site directed me to Flower Kingdom of Okeechobee Blvd Royal Palm Beach - the flowers were ordered, paid, and we had an email from donotreply@telefloratranascat2.messages5.com showing our order details, order date and delivery date for the following day (22 November 2018). The flowers never arrived - I have emailed the store 3 times with no reply and Teleflora say they can only deal with it if the order was through them! As shown above the order WAS through them! We have paid well over $100 and now lost it to scammers! DO NOT USE TELEFLORA OR FLOWER KINGDOM OF OKEECHOBEE BLVD, ROYAL PALM BEACH! BOTH WILL TAKE YOUR MONEY WITH NO CARE AT ALL ABOUT DELIVERY OF THE GOODS!!!

Ordered 2 arrangements for Thanksgiving- received a email verification they were delivered- they were not and I was not notified. Called customer service several times and did not receive a satisfactory response. Did find the corporate phone number for customer service and spoke to an individual there who was appalled at what happened and compensated me appropriately - she was amazing! Don’t know if I would use Teleflora again but would suggest to call the corporate office if you have an issue. They were amazing.

The only good thing that I can say is that the flowers were delivered the same day and on time. However, the flowers look nothing like what I paid for. The vase of flowers they sent my mother was practically empty and wasn't even close to the picture. FALSE ADVERTISING. Extremely disappointed.

I placed an order for flowers for a newborn grandchild. The flowers were never delivered in spite of the fact that I had a CONFIRMATION #, AND I HAD A DELIVERY DATE. When I called I was left holding for an hour, only to be told they needed to check credit card information. They asked me for the number on the back of the card. I gave it to them 10 times, they said that was not the correct phone number. It was a horrible and embarrassing experience. NEVER AGAIN. Since when does a company confirm a credit card PHONE NUMBER.

I purchased an arrangement of flowers in a red Mustang to be delivered to a co-worker who had surgery. Instead of the car he was delivered a blue truck. I sent a message to complain. All they will do is give me 40% off a future order that has to be used by 5/21/19. Now why would my company or anyone I know want to purchase something here when they did not even make this order correct? Horrible company. Do not offer a product if you cannot stand behind it. Simple fix - send the right thing, we paid for it! Never will we buy from here again and I will make sure to pass that along.

Wish I’d read all these other reviews before ordering flowers for my mother’s birthday. Day of expected delivery, received a unintelligible voicemail (terrible connection, I noticed others have complained) and a text that there was an issue with my order. Texted YES to get more detail, no response. So I call the 800#, give my order number...crickets. “Hello?” I thought we’d been disconnected. She tells me they can’t deliver the order because the local florist is closed and would Monday be acceptable? “No, my mother’s birthday is today. Do you have another local florist you can try?” Again, crickets.

My husband had flowers delivered to my work. They were delivered at 1, and by 7 pm that night, two had started to wilt. Three days later most of the flowers had wilted. A week later they were dead despite following the directions. My husband emailed them 5 days after I got them to complain and no response. I called 10 days after receiving them (after getting back from my work trip), and they said I should have contacted them earlier. When told my husband had emailed them but got no response, they quickly changed their tune. I asked for a refund, and the guy said he could only give us a 50% refund since they were already delivered.

I applied for a job with Teleflora and was told I didn’t meet their requirements. I am a disabled person that has a degree and years of business experience and working with the public. I am more than qualified! I was not even given a chance. I guess they don’t hire the “physically disabled“ even if we are qualified. I will never use their company if I’m looking for flowers.

Email solicitation to send Thanksgiving flowers. Did an order first thing at 8am to a good friend out of town as I didn’t get card in mail in time. Order processed and confirmed for same day delivery. Received call at 3:30pm (could not understand caller...had to call customer service as I sensed an issue). Told me they couldn’t process delivery and offered a Friday delivery (not acceptable). Refund will come in 7-10 days. So HORRIBLE CUSTOMER SERVICE (twice this has happened with Teleflora) yet they will keep my money for a week? Had they told me this morning they couldn’t accommodate, I could have ordered from a more reputable online floral vendor.

To let my mother know I was thinking of her on my deceased brother’s 36th birthday, I sent her a premium “Days of Sunshine” bouquet and paid the $15 rush fee to have it delivered before 1 PM. As the day went by and my mother still hadn’t received the flowers, I decided to call the customer service hotline (and sat on hold for 20 minutes before someone answered) where I was informed that residential deliveries can arrive as late as 8 PM. I asked if they could 1) refund my $15 rush fee and 2) confirm that the flowers were definitely going to be delivered at some point that evening, as it was already 7 PM. The customer service rep said yes to both.