Teleflora Reviews

I ordered, well in advance, a "classic cars" plant arrangement for Father's Day. Order confirmed, continued to track online progress - Imagine my unhappy surprise when the order that came today was two gross, half-dead plants in a dinky little red wagon, that I could buy at WalMart. NOT the Classic Red Mustang filled with plants I paid $50 for. Of course, by the time it arrived, the local florist that filled the order was closed, which left me no choice but to speak to the 1-800 folks - who can only read from the script and apologize and state that a complaint was filed. Offered a partial refund - the record now shows that I want this ugly order picked up and replaced by the order I Placed. We will see....but I am not optimistic! I would stay away from this site - SO ANGRY right now!

I wish I'd read the reviews here before placing my order. I ordered a Smile For Me Deluxe arrangement. Cost $59.99. Look it up. It is so full of roses you can't count them all and there's absolutely no greenery or filler. What was delivered was a very sparse arrangement which had 4 small filler roses, 3 large roses, 2 phlox, a giant bow and a bunch a greenery. I showed it to another florist who said it was at most a $20 arrangement. It looked like something you could buy at Kroger's. In addition, I was charged a $20.98 service fee, bringing the total after a small special offer discount to $69.91.

Ordered beautiful basket of yellow flowers for granddaughter's graduation. When granddaughter sent picture of flowers they weren't anything like the picture on their website. Flowers appeared as though there wasn't any thought involved in the arrangement and a mix mash of colors. Only thing even remotely like the picture was the basket.

I ordered flowers last week well ahead of the flower order to be delivered today. Checked on line, not delivered. Called and waited between 2 calls, 25 minutes before a rep told me unable to deliver Birthday flowers today as requested. She asked if another day was ok for Birthday flowers. I said tomorrow or cancel the order. Will not use them again.

I have been using Teleflora for many years to have flowers delivered across the country to various family members. This year for Mother’s Day I ordered the flowers for my Mom and Grandmother on May 6th to be delivered May 7th as I knew there would be issues with COVID-19 pandemic. I received an email that my mother received her flowers on may 7th. I called her on the 8th as I was surprised she never called to say thank you. Well she didn’t call to say thank you as she never got them. I called Teleflora for the 1st complaint on May 8th and was told the email was sent in error and the florist was going to deliver the flowers that day. The same was supposedly true about my Grandmother’s flowers as they had not yet arrived. My grandmother finally got her flowers on May 11th. My mother still didn’t. So I called a 2nd time on May 12th and was told by “Leeza” they were delivered.

I ordered flowers for my wife as a congrats on something and as a surprise of course. Paid for same day delivery. Received a email a little later saying the arrangement was hand delivered. After a little while of not hearing from my wife I finally asked and no she had no got them. I called to ask what was going on and they told me the flowers were still out for delivery and the email was a mistake. At this point I'm angry and the surprise has now been ruined. I ask to speak to a supervisor. He gets on the phone and just keeps repeating they can get a hold of the shop and the research team will get back to me in 24-48 hrs. Like really what is the point now. Still no flowers and after quite a while on the phone still no refund. I will be calling back in the am again about this. It’s unacceptable and I want my money back. Do yourself a favor and get your flowers elsewhere.

Teleflora's company is the least professional I've ever met. 6 years ago I sent some flowers, and what arrived did not resemble at all what I paid. Now for mother's day, I ordered a flower arrangement (it was not cheap), for my daughter, and I had not finished the call and they had already charged my card. Until today Thursday has not arrived. They do not send an email of apology, I lost more than 4 hours trying to talk to them to cancel and get my money back, and now we have to wait 10 days for the return.

I ordered flowers for my Mom on Mother's day on May 1st and it was never delivered. This is so upsetting finding out about this when there is nothing I could do. I called my Mom on Mother's day to let her know that I sent flowers but she was thinking it was coming later in the day. My sister finally told me after Mother's day that it never arrived.

I placed an order two weeks ago for Mother's Day flowers, scheduled for delivery on 5/11/20. I received an emailed confirmation, but heard nothing else from the company. After calling today to find out why the flowers were never delivered, Teleflora stated that the shops in the delivery area were at capacity, unable to fulfill the order, and were not sure when the stores would be available to fulfill the order - this would have been great to know when I was placing the order. They made zero efforts to resolve this issue, aside from a refund - said there was nothing else they could do. Don't waste your time or money ordering from this company. You're better off taking your money elsewhere.

I ordered flowers delivered to my mom in FL for Mother's Day. Not only did they not deliver and no one communicated this to me, it's now the Tuesday after Mother's Day and they are still not delivered. Teleflora first told me they tried to deliver, and that no one was home. That's false. There was no delivery/door tag and my mom was home as most of the country is under Cover-19 shelter in place order. So after I called them out on that lie, they then came back and said their partner florist was overwhelmed and couldn't deliver the order. Tell me that in the first place!

I ordered Mother's Day flowers over a WEEK in advance from Teleflora for my mother-in-law in Arizona. Their delivery options were any day, between Friday May 8 and Sunday May 10, we thought that was fine. I thought because we ordered EARLY that we would get the best quality flowers available (we ordered the standard arrangement). Based on the photos attached, the arrangement my MIL received was pathetic. The roses had already bloomed, they were already wilting and the rest of the arrangement was either all greens to fill in the space, and a couple little pink flowers, NOTHING like the lavender bouquet in the online store photo.

Be careful of ordering from this company. I ordered 2 bouquets. They came from different florist locations which is why the quality differed so drastically, but I'm upset at how this company handles it. My husband ordered me a large bouquet which came beautifully and so far has lasted 5 days and is still full and alive. I ordered a smaller bouquet (but still expensive) and send it to my Grandmother. Hers came from a different florist location. Her flowers died after 2 days. I contacted the company and all they offered me was $10. TEN DOLLARS. My sister has used other companies and if the quality of flowers is bad or they die immediately, those companies have stood by their work and send a new, ALIVE bouquet. Do not use Teleflora! You don't know what you're going to get and if it's not good they will not refund you or stand by their work and send a new bouquet!

DO NOT order from Teleflora. I ordered flowers from Teleflora five days before Mother's Day and they did not deliver. When I called the day after Mother's Day to see what happened, they said they couldn't find a florist that could deliver in the area. I find that hard to believe in Folsom Ca. The thing I have the biggest issue with is they didn't notify me so I could make other arrangements. The customer service Rep just said "sorry nothing we can do about it". I will never do business with Teleflora again.

Updated on 05/12/2020: Finally I have received my flower today May 12th after they told me yesterday the refund was in a queue to be process. The flowers don’t look nothing like the picture in the website and my husband paid extra for a premium boutique. I’m also still waiting for the balloons. A $133.76 and this is what I received.

I placed two orders for Mother's Day flowers on Thursday before Mother's Day. I was informed that due to volume they would be delivered between Friday and Sunday. Seemed reasonable to me with all the COVID-19 issues. One order was delivered on Friday (so so flowers). When I hadn't received a delivery confirmation for the 2nd order on Sunday, I checked online and saw that the order was cancelled. In subsequent emails with customer service I've been given multiple reasons for the cancellation, and flat out lied to when they say they tried to contact me. They sent me an order confirmation, so they clearly had my email address. I reviewed my phone records for Friday-Sunday and have no unknown calls. They are liars and totally unreliable. I'll never use them again and neither should you.

I requested flowers to be delivered on 5/7, got an email and call stating florist was to capacity for deliveries that day. I then changed delivery to 5/8, and recipient didn't get flowers until 5/9. NOW the main issue is that the arrangement was NOT what I ordered. Nowhere near close. I called and asked for my money back or a re-delivery of what I order. Rep told me that all their florist are closed, and re-delivery wouldn't take place for 2 weeks. Was only given a 50% off. Rep refused to transfer to Manager or Supervisor. DO NOT ORDER FROM THIS COMPANY!

I placed an order for a Mother's Day delivery on the Blossoms & Stems Florist & Greenhouse website who uses the Teleflora network. The order was placed on 05/07 and I received an order confirmation via email that the flowers would be delivered on Mother's Day. My mother never received her flowers. When I called on Monday to find out why, the lady who answered the phone was extremely rude and the only explanation I was given was that they were "offline" and did not get my order and my card was not charged. I don't care that my card was not charged. I care my mother did not received her mother's day flowers.

I ordered a Mother's Day bouquet on May 6th. I realized I had put the wrong address for delivery, and called to change it immediately. The changes were reflected on my order status, but today (I am STILL waiting on my arrangement as of May 11), it is showing the previous address I had changed. My mother still hasn't received her flowers and I paid extra for delivery for Mother's Day weekend! This was my first time ordering flowers, and I am beyond disappointed.

First day - flowers look beautiful. Second day - half dead. Third day - dead. 57.00 flowers - offered 11.49 refund?!? How the heck did they even come up with that number? No response to further emails. Useless customer service - using Amex to dispute charge.

We purchased flowers on May 5th for delivery on the 6th in time for Mother's Day. The flowers they delivered were not the flowers we ordered. Completely different flowers, different arrangement. We spoke to a manager and they rescheduled the delivery with the correct flowers for May 9th. On May 9th we never received the flowers. We called them back on May 9th and the customer service told us there were notes that the flowers would be delivered on May 13th, 7 days after our original order and after Mother's Day. We never received a call from the manager about this rescheduling without our permission. We were on the phone for another hour with customer service and sent to the manager's voice mail 3 times without ever talking to the manager. The customer service said they could refund only 50% of the cost. Completely unacceptable! This company should go out of business, they are the worst flower company we have ever used.

Ordered for same day delivery. Got a notification that it was delivered but upon checking with the recipient it wasn't and not a single phone call ahead of delivery was made. Customer service rescheduled for the next day, and same thing happened. Changed address and rescheduled for the last time, but AGAIN delivered to the wrong address. I AM NEVER USING YOUR SERVICES AGAIN.

Placed 2 orders for Mother's Day. One was delivered and the second was cancelled. They offered a 25% discount to reorder, but when I use the special promo code they sent, the price for the flowers magically increased by 25%. I am spending more to reorder a cancelled order that should never have been cancelled than I originally did. Can't get anyone on the phone to even help out. Will never use this service again.

I ordered flowers for two relatives, my aunt and cousin, who died 12 days apart and were being memorialized together. I called Teleflora the day of the funeral and they expressed to me that all was confirmed. I called again because I never received confirmation and a different representative told me that they could not find a florist to complete my order. I cried the entire drive to the funeral because those were the only flowers being accepted due to the coronavirus. This occurred on April 24, 2020 and it is now May 8, 2020 and I have not received my refund. I keep getting long waits and excuses about the service and my refund. Do not ever count on them if your heart depends on it.

I purchased the standard size arrangement which cost a total of $70 with an $11 discount. The arrangement looks full with approximately 20 flowers. The arrangement that was delivered to my mom is pitiful and embarrassing. I will never purchase from this company again.

I ordered an arrangement yesterday morning and paid for same-day delivery. Received an email confirming deliver was made by "Hand Delivered" at 6:53 p.m. That was not true - no delivery was made - I live at the address the flowers were to be delivered. They were to celebrate my daughter's college graduation. I called customer service who were unable to reach the florist and basically said too bad, so sad and that they would research and get back to me. I called back today - they had flowers delivered this morning - 6 wilted flowers thrown together in a plain vase. I told the delivery person this wasn't what I ordered - he said, "Oh well, I'm just the driver." I called Teleflora back and was told how sorry they are and they will credit me $19.00. So here I am with 6 wilted flowers that I would be embarrassed to give to anyone, and am out the money I paid for an arrangement and expedited delivery.

I normally call a florist directly, but I didn't have the time so I decided to use Teleflora. I have used them in the past and didn't have a problem. I didn't realize the quality had gone down. Wish I read these reviews before. I placed a floral order for delivery but it could not be delivered to the hospital. They called and emailed me to tell me this. I thought fine, I will have to get a home address. It was more than a week later that I updated the address, but apparently the flowers were already delivered to a home address. I had never received a confirmation. How did they do a home delivery when the recipient was still in the hospital? They keep telling me the florist confirmed the delivery when my friend never received the flowers.

I placed an order to be delivered on May 6th. 5 days ahead of Mother's Day. I need the flowers delivered in my town. I am surrounded by towns that have flower shops, if the 2 shops in my town do not use Teleflora anymore. Today, the day the flowers are to be delivered, they cancelled the order! The reason is because they can't find a florist to deliver them. I do not live in the boonies. I live in NJ! Stafford is 3 miles to my south and Lacey is 5 miles to my north. Teleflora can't find someone to deliver Mother's Day flowers! I had a coupon from all the flowers that I have purchased over the years for free shipping; that is probably why they cancelled my order! I was going to finally save $19.99! This company is reprehensible!! Why bother giving the points to use if I can't redeem them. Why allow your online computer to place and order for my town if you are not going to deliver there. How can you claim to deliver anywhere!

Ordered a $150 funeral flower spray prior to noon EST for delivery the same day per web site. At 2:00 pm I get a text they cannot deliver. Call CS...delivery for next day prior to service. NO FLOWERS.

I ordered the 79.99 selection, the florist demanded $104.99. I agreed because the vase was gorgeous and I knew my daughter in law would love it. Not only did they supply a cheap see-through glass vase, but half the advertised flowers were missing!! I feel completely ripped off.

I ordered a very specific arrangement. What was delivered was late and 100% different then what was ordered. Day 2, they have not been able to resolve and continue to explain their policies, that the florist isn't responding or they're waiting for a response and offer their apologies, yet the issue does not get solved. After repeated attempts with their customer service reps, it has become clear that this cannot be resolved. I ordered an arrangement of yellow and white daisies in a yellow vase with a polka dot ribbon. What was received was a clear vase, pink rose, carnations and greenery - was also sparse and appeared as if it was whatever the florist had left at the end of the day.

I wish I could give this company zero stars. Ordered a beautiful bouquet (or so I thought) for my parents 50th anniversary. Called my mother about 5 pm asking if she received anything (I was surprised she hadn't called). Nope nothing, nada. I called Teleflora and was on hold over an hour and kept being put in a loop. I emailed them and said my flowers never arrived. They emailed me back and said the florist confirmed they were delivered. I emailed them back and said NO THEY WERE NOT. I paid $97 for nothing. I have disputed the charges with my credit card company. DO NOT USE THIS COMPANY. Pure scam. Wish I would have looked here first. Disgusting.

Embarrassing arrangement sent to funeral home imagejpeg_0.jpg. I ordered a beautiful spring basket with butterflies. A basket with dead sunflowers, one white rose and an ugly green striped ribbon tied on top like a child put it on. Horrible. And embarrassing.

Completely incompetent. The ONLY company that was incapble of delivering flowers to a funeral anywhere close to on time, hours after the first viewing if you can imagine. Substitutions that were bizarre for a funeral setting. If you want to be more embarrassed than you could ever imagine at your event, this is the company that will oblige. There are many other companies, DO NOT USE THIS COMPANY FOR ANYTHING, EVER!!!

WORST customer experience EVER!! Placed two orders today online for same day delivery. Received an email an hour late telling me my selections were not available and if I wanted to ensure same delivery, I should allow the florist to choose a design. Selected that option, only to be told NOW at 2pm, that same day delivery is not available for one of my orders that was placed THIS MORNING! Never experienced this with 1800Flowers. And the rep on the phone who called me was rude and apathetic. You've lost a potential big customer for life!

Usually I order flowers from a local flower shop for my mom's birthday and hand deliver them to her house. This year I wanted to do something different and have flowers delivered to her work since her actual birthday landed on a Monday and she could enjoy them for the week at the office & show them off to her coworkers. When I received the text of the flowers from my mom, my heart dropped because they looked nothing like the photo that was displayed on the Teleflora website. I paid $68.94 for a vase full of leaves and fillers to be delivered. I did not see any mini roses like what was shown in the photo. I am super disappointed in this company. This is the first time using Teleflora and will definitely be the last if they do not come to a resolution with me. Will not recommend this company to any of my friends or family!

I placed a flower delivery to be delivered to my mom for her birthday. The order was placed well in advanced, not same day delivery. I selected the product called "Full of Love" with some carnations, roses and tulips and some greenery and fillers. I called around 2pm wondering why it hasn't been delivered and they told me it's in route and should be delivered shortly. It wasn't until 4pm when it was finally delivered and to make matters worse, the flower that arrived looked NOTHING like the picture they posted online. I'm so very disappointed and am very dissatisfied with the product and service and will never use them again.

Original delivery date was for 2/15/2020 and flowers never came!! Called company to set up new delivery date as recipient was going to be out of town. Flowers didn’t show up on 2/19/2020 as updated. Called hotline and provided home address for delivery in evening and again, nothing showed up. Delivery showed up this afternoon at 3pm at home address even though we provided instructions to deliver to business between 8am and 5pm (and it’s raining outside!) THEN flowers are brown around the edges AND vase is broken! Called hotline and all they could offer was a 40% discount. I will NEVER do business with them ever again. The card for the florist didn’t have the local florist contact information. I guess they don’t want business going directly to them. Probably for aforementioned reasons.

Small clear vase with 6 flowers, no other items. Delivered on friday, they never opened and were "bent" on Sunday. Will never do business with this outfit again as they contract with business they do not control.

This company sent the wrong flowers on the wrong day to my wife for Valentine’s Day. It came 3 days early and they sent some garbage bouquet I didn’t even pick out. They refunded me $11 on a $100 order. DO NOT USE THIS COMPANY AT ALL COSTS!!!

I ordered a Valentine's Day bouquet for delivery on 2/13 to a business address as a surprise for my Fiance. I had tricked my Fiance into staying late because the delivery hadn't taken place by 4:30p; an hour later and they were still not there. I called and said it needed rescheduled for first thing in the morning when the florist could deliver. The next morning came and went; talked to them on the phone and they assured the delivery person was in the building. Two hours later and no flowers. I ended up cancelling the order.

Did not receive on Valentine's Day and I did not receive the candy I ordered. It was this other stuff that was awful. I will never again use Teleflora. I spent too much money to have this type of experience.

My husband ordered flowers to be delivered to me at my work - downtown Columbus Ohio - for delivery on February 13th. He ordered these many days prior. On February 13th there was no delivery for me at work. He contacted them at the end of my workday and they assured him they would arrive as they deliver until 7pm. He told them that was not the arrangement, they were to be delivered during normal business hours as this is a place of business and being an agency in downtown Columbus no less, they are not even open past 6pm. They told him they could “reschedule” for the next day.

My daughter's fiance who is stationed overseas asked me to order her flowers for Valentine's Day along with a balloon order over a 100 dollars and they accepted my card online but didn't deliver. Called customer services and said they questioned the order and chose not to fulfill it! Never again will I order from them.

I ordered flowers for my wife on 2/14 and Teleflora promised to deliver it same day, however, the results is We waited it until 12:00pm and got nothing! I called them to get the money back next day, they kept me holding the phone for more than ten minutes to verified it.

I ordered my girlfriend flowers for Valentine's Day and I called the day before to see what time they would get delivered because they don't offer that information on the website. The lady told me that they start delivering at 10 or 11 but for businesses they try to deliver by 3. On Valentine's Day I'm watching the status of the order and it still says with the florist. Hasn't been delivered so at 2:30 pm I call the number again and I ask about my order and he says, "It can't be processed today but we can deliver it Monday and reimburse you 30% of your order."

I ordered flowers for my wife the day before Valentine's. The website was okay and accepted my order, but after getting a confirmation that my order had been placed, I then received a call saying the payment had not gone through. I resolved that, though nothing was wrong with my card. The next day, Valentine's, at 2pm I receive a call saying the store could not deliver. No explanation of why. No alternate store. I called and asked for my money back, which they did reluctantly. For a company that advertises same day delivery, being unable to deliver when the order is placed the day before is unacceptable, especially with no explanation or apology. Plus, the phone customer service was subpar, with crackling lines and a ton of background noise. It felt like they were resolving payment issues in a bar. Very disappointed, will not use this service again.

Ordered a funeral arrangement. Expensive but was for good friend. Flowers arrived wilted and nothing like photo. In fact flowers never made it to the church ceremony because they were in such bad shape the funeral directors had to dispose of them. Contacted company. Received some compensation but still paid $100 for some florists trash. I was ashamed for myself and family that something so disrespectful was even sent to the funeral home. Wonder how they would feel if they received something of such poor quality for such a high priced. Lesson learned.

I was looking online for nice flowers to send for Valentine's Day. I found "Teleflora" and spent over 1 1/2 hours on the phone putting the order together. First problem was their phone rep from the Philippines. He was pushy, didn't listen to the customer, forced me to repeat what I wanted over and over again, as he seemed to be working from a script. Very frustrating experience.

We placed 2 orders. Was over charged on one and taken advantage of on the other. Was not even close to picture as advertised and we did select deluxe so don't let the other reviews fool you and lie. We paid a lot of money for just a half dozen rose bouquet and received 2 rose in the one delivered so much as they refunded 20 percent and apologized. Customer service is a disaster. They continue to read from a script. Never again will orders. Walmart does better than the florist they use. I was tempted to dispute charged with bank. Better to just not orders again and spread the word. So unfair and disappointed.

My order was for a "sympathy" floral arrangement for a friend whose father passed away. Placed my order on Feb. 6, 2020 for delivery Feb. 10th, which was the earliest available date for delivery. Received a notification on Feb. 7th that the arrangement I selected was not available for delivery in the recipient's area. I called and spoke with a representative and agreed that it was fine for the florist to come up with a similar arrangement with flowers that were available. Fine, no problem.

Teleflora made several errors on our last order. The flowers looked nice, but they were delivered a day late spoiling a special surprise for my wife. There were also grievous spelling errors on the note, that were only corrected when I called again. The flowers were also delivered in a basket rather than the glass vase described. Perhaps worst of all was that there was no response to my complaint on their website.

I'm absolutely perturbed, disgusted, I dont send flowers often, I trusted sending my Husband flowers for 25th Anniversary from Teleflora and they did not come before 1pm and I paid extra for this and it was next day not same day. I have had to phone to get confirmation if they were even going at all. Now I have to "hope" they show up before my husband leaves, but now the cat is out of the bag as they say, he knows they're coming.... SOOO MAD!

I just ordered the Serene Retreat for my office and instead of getting a garden planter with 5 plants that measures 14 inches across I received a garden planter that was only 8 inches with 4 plants and none of the plants were the same as pictured online. When I called customer service they would only give me a partial credit and not refund me the whole amount. I really do not want this plant and asked that they take it back. I had to settle for at least a partial credit. Now I need to get this plant from somewhere else. I would not recommend this company.

I needed to have flowers delivered same day, so after researching other sites that were able to deliver same day, I came down to two places. I chose to go to Teleflora. I wish I hadn't. I got through the online order just fine, no problems. Received the confirmation email that they got my order and it showed the delivery date I requested (same day). Over an hour later I receive a text message saying that there is an issue with my order.

Long story short, I placed an order ahead of time. The day it was supposed to arrive, they called me to say the item wasn’t available and would I like something comparable. I said yes that’s fine. Then nothing was delivered....at all. After calling them again, it became clear they are not working in a coherent team and it’s definitely an overseas help center so they don’t care at all about what you’re celebrating.

I placed an order for same-day delivery on 1/31, well before the 3 pm cutoff time. My best friend's dad passed away Thursday night and I wanted to express my sympathy while giving them space to grieve. On Friday night I received a text that there was a problem and called to follow up. The representative was very helpful and told me that the shop they were going through was unable to fill it that day, but would be able to first thing on 2/1 (Saturday morning). For the inconvenience, she waived the service fee. Saturday rolls around and I don't hear anything from Teleflora but have no delivery confirmation either. I am monitoring the site and just assumed it was taking longer than expected.

I should have learned my lesson as I have had problems with these people before. Order flowers and get notified...maybe... that they are unable to deliver them. And if they do notify you it it is always at the last minute making it difficult, if not impossible, to find a replacement in time. But I haven't used them in years and was hoping things had improved. NOPE! Yesterday morning I ordered a sympathy arrangement to be delivered to a funeral home today by 1 pm. I paid extra for the delivery to make sure it arrived on time. This morning at 9:45 I receive a phone call telling me that the arrangement I ordered was unavailable but they would substitute it with another arrangement suitable for a funeral. I thought fine, I will just have to trust them to send something nice.

This is the second time that these people have done this to me in the last week, albeit under different front names. You order a sympathy arrangement online. The order goes through....then right before the end of the day, they call you and tell you that your original order cannot be delivered but a lesser basket order will be delivered to the home address on the next day. THIS DOES NOT WORK FOR A FUNERAL. It is a bait and switch scam - where I now have to wait two weeks for the credit.

I ordered two separate flower arrangements to be delivered on two separate delivery dates (Dec 23rd & 24th) of 2019 for Christmas. The 23rd arrangement I ordered was not delivered as indicated by the customer service representative I spoke with previously on the 21st. The day after the delivery date, the 24th, I received a text message and an email to call Teleflora to resolve the issue. The representative I spoke with offered no reasonable solution to the delivery issue in which occurred. As my frustration began to rise, I requested a supervisor, and was transferred to a lady named Ray. Ray offered me no solution as well accept for a refund and an apology. This was not acceptable to me.

I recently purchased flowers for a co worker whose father had passed away. The bouquet I selected was beautiful and looked quite impressive. I ordered the deluxe arrangement. With 18.00 handling fee the total came to $73.00. What she received however was a 10.00 bouquet of flowers in a dollar store vase, Not only was I crushed I was embarrassed. When I called to complain, I had a customer service agent I couldn't understand, They did refund the delivery fee. But what about making the whole thing right. I have never been so humiliated in my life..

Switched flowers for cheaper ones. I paid for a premium arrangement that should have contained white roses and with the premium price extra filler flowers. Instead they delivered half white roses and the rest white carnations. They didn't even add the filler flowers and what they delivered wasn't even in the ballpark of what I ordered and paid for.

I put in a order with Teleflora in St. Louis via online cause I live in a different State. My cousin Passed and I sent flowers to my family in St. Louis a major mistake was using teleflora. They sent what they wanted to send my Aunt and not what was ordered. Then they had to try to justify there BAD CUSTOMER PRACTICES AND CUSTOMER SERVICE! This place shouldn't be in business. I hope this review cause this company 1 step closer to being shut down!!!! Go Out of Business Ratchet People at Teleflora????

What a disaster of a company!!! Placed an order on 1/10 for a bouquet for my mothers 75th birthday, to be delivered Sunday before 5 pm. Caller around 1:30 since on the site it still said at the florist to get an ETA. Were told that most of the florists are closed Sunday's and their first 3 attempts were rejected, one has finally accepted on Saturday. Were told it should still be delivered, but could not give me any kind of ETA, they called florist. No response. I called 3 times with no results. Finally at 4:05pm I get an email the the flowers were hand delivered, call my mother, she did not get anything. About an hour later she received a call from the delivery guy that he is running later and should be there at about 5:30 pm (some surprise). By the time he got there, they already left to celebrate the birthday and did not even see the flowers until 10 pm. What a disgrace of a company!!! I want my money back.

Don't waste your money buying from Teleflora; on Jan 5th I have ordered a beautiful birthday bouquet to be delivered today, Jan 12th and what it was delivered is not even similar to what I have ordered. I'm attaching the pictures of what I have ordered and what it was received, see and judge yourself.

Overcharged delivery fees and broken product. Hope everyone gets what they purchased for. Careful with the delivery charge and make sure you check the product. They like to blame the shop you purchase from and the shop will blame them. They'll have you running in circles and nothing will get done.

Ordered Christmas flowers on 10 Dec 19 to be delivered on 14 Dec 19. The flowers were never delivered. Teleflora still charged my credit card $86+. When I called for a refund, they had to refer the matter to the "Research Dept" for investigation. They are supposed to call me back with the information. Such a pain. Next time I'll search for a local florist and call them directly. Won't be using Teleflora again and if you choose to do so, buyer beware!

This outfit is a total scam! I was promised flowers to my Mother on her 80th, this Jan 2, 2019. It didn't happen, instead I received a text saying they would be a day late, ok, they offered a discount... The next day, another text saying those flowers were not available so they would make their own arrangement just as nice, I said ok... Next day - canceled ! Haven't received a return so I reported it to the CC company!! Don't go to this site!

Ten days before Christmas I ordered flowers sent to my father's wife at her nursing home. She recently moved to the care facility due to her dementia. I wanted to add some cheer to her room during the holiday season. They didn't arrive on the day requested. I was never notified. I called Teleflora customer service and was told the bouquet would be delivered two days before Christmas. They never arrived and Teleflora never contacted me. I telephoned them again and was asked if I wanted them delivered after Christmas. Well, NO! Hopefully, they will reimburse me the $75.00. They had no problem taking my money swiftly. They better refund me as fast!

We ordered Christmas flowers for our parents on the morning of December 20th. They guaranteed us they would be deliver the same day but missed that delivery date. On the phone they then promised us that they would be delivered the next day.... that day passed as well and on the 23rd of December at 3:15pm we get this!!!: "Thank you for your Teleflora order. We appreciate your business. We are usually able to provide great coverage across the US and Canada, but regretfully we are unable to fulfill your order within our network of florists. At this time, we have cancelled your order. We are sorry for any inconvenience this may have caused. Teleflora" When we called to complain they offered to deliver them on December 26th with no discount. They said that it would extend the Christmas joy for our parents... really!?!?! Shop elsewhere if you know what is good for you.

I ordered a Merry Mercury Centerpiece for my sister. It did not arrive on the 20th, but the customer service agent kept arguing with me that it had been delivered at 9 that morning. "But the flower shop says it has hand delivered" was his consistent response. I tried the next morning hoping to get someone in the USA, but nope. Same offshore customer service. He said, well if they say they are delivered they are delivered.... But I will log a customer service complaint for you. Big of them since they had my money and I had no flowers. Finally, a day and a half late, the flowers arrive and they are 100% different than what I ordered.

AVOID TELEFLORA. They missed the balloon and refuse to deliver when I complained. After exchanging several email they still refusing to honour my order and when I have called them, they told me they will call me back and never did. They simply don’t care about the customers. Order directly from florist and avoid Teleflora.

Every year my dad sends my mom yellow tulips. He recently passed and I wanted to send the same flowers. Nothing fancy - just plain yellow tulips. I found a beautiful arrangement of just yellow tulips on Teleflora and ordered them. My mom sent me a picture of her beautiful flowers - except they were yellow roses! I called Teleflora who explained they didn't have tulips so they substituted. WHAT? You didn't substitute, you changed the entire order without my knowledge or my consent.

Buyer Beware! I opted to make a Teleflora order for a Christmas table spray with candles for a family member who lives far away. I ordered the item on Dec 14th. My card was charged. Two days later I got a message that they couldn't get that certain design in that local area and asked if I was willing to accept a similar arrangement. I had spent over 30 min. selecting the order online and placing the order, and I was ordering 10 days before Christmas. But I was willing to let them supplement with a similar arrangement, because I was going to be tied up traveling. Today (5 days later) I receive a message that they are CANCELLING MY ORDER because they couldn't find a florist who would make it for them in a MAJOR TOURIST DESTINATION CITY FOR THE EAST COAST. When I called, they apologized and only at my request recredited my card... but said it would take 2-10 business days for the credit to hit. NOT ACCEPTABLE.

I ordered flowers and received an email stating they were delivered. I hadn't heard anything from the person (doctor), so I called them and the flowers were never delivered. I called Teleflora and explained what happened. There was a huge language problem with me understanding them and vice versa. I was placed on hold for over 45 minutes and then told by Teleflora that when they reached out to the florist that supposedly delivered these....there was a "language" problem and then told me the line was not clear. I asked to speak to a supervisor. I stayed on hold for another 45 minutes with nobody coming to the phone. I called back and asked to speak to a supervisor. I remain on hold going on 37 minutes and realizing they don't care and nobody is coming to the phone. I have contacted my bank disputing these charges as I was given no resolution to this. I will NEVER EVER use these people.

Ordered online. The next day they called and said they had to vary the flowers a little. Okay. No problem and they would give me a small discount. Next day (the delivery day) they called again. They said they were just checking everything was fine. I said when we they be delivered. The lady put me on hold and came back and said she talked to the florist and they would be delivered by 5PM. An hour later got an email saying the order was cancelled. Called back they said sorry. So everything was lie. The next day the money came out of my bank account. I called to find out how soon the refund would be done. They said they processed the refund for the full amount. It was for the discounted amount even though the full amount had been taken out of my account. They said, "Sorry, you will have to dispute that with your bank."

On December 16TH I placed a order for some flowers to be delivered to 4500 South Lancaster Rd Dallas TX At the VA Hospital on December 17th. Called around 10:00 the young lady advised that they were out for delivery which was a lie. Called back after my wife called me to say that they had contacted HER TO SAY THAT THE FLOWERS WOULD BE DELIVERED TOMORROW THE 18TH... THEN ADVISED THEY COULD DELIVER THEM TO HER HOME. Then to turn around to say the area wasn't a area they delivered to..

Pass this vendor up like a heartbeat. Do not order from them. For separate parties ordered large sprays of flowers for a funeral to be placed by a casket and they were ordered to be delivered the day before the funeral date. Not only were they not delivered on the day before the funeral they were never delivered the day of the funeral!!!!! Three hours prior to the funeral that morning I contacted Teleflora.com who said they called their shop and saw the three orders there plus one other one. They all were to be delivered the day before and nothing.

Don't order from this company. I placed an order for flowers to go to my Granddaughter the next day. She never received the flowers and after several attempts emailing the company with no response, I went to my account and found that the order was cancelled. Then I chatted online and they said it was cancelled because the order was questionable, yet no one ever contacted me to let me know that it was CANCELLED. Then I called and they apologized and couldn't give me a good reason, but wanted me to place the order again. ARE YOU KIDDING. WHY WOULD I DO THAT AGAIN??????

I have been trying to work with Teleflora for the last 3 years. They are never able to deliver/produce the flower arrangements that I order from their web-site. This year the Customer Service that I received was above and beyond, it became irritating. I received emails, text messages and multiple phone calls regarding the changes in my orders. I made the decision this year to cancel my orders, delete my account and go through a local florist for my needs.

Very disappointed. Centerpiece was supposed to have hurricane glass with large red candle, red ribbons, pine cones, roses. It had none of those. Basically some greenery (and more like ferns than firs) with a few red apples stuck in. I called and hope they will make it right. If not, last time I order from Teleflora.

I ordered a specific birthday arrangement, and they let me purchase it based on the delivery zip code. I asked for next day delivery, which they HAPPILY OFFERED. It needed to arrive on a FRIDAY for a Birthday, so I paid extra. I had it set to deliver to a place of business, so obviously needed to be M-F. First, the day OF the delivery they let me know the arrangement I selected was no longer available... They asked me to choose another option. I just chose a vague 'any birthday choice'. They said ok and confirmed my order. By 2pm day of delivery, it still wasn't delivered. I called customer service, who put me on hold for 10 minutes, and they said "yes it will still be delivered today by 5pm since it is a place of business". I said 'ok great, thank you!' Five minutes later I got an email from their customer service saying they couldn't deliver that day at all and asked me to select another date....

I placed an order and flowers were never delivered. They blamed it on the florist. A system should be in place where Teleflora should be notified if order is unable or was never delivered. They won't refund me my money til they speak to florist which I'm still waiting on. Tomorrow I dispute with credit card company. Bad business Teleflora. Bye bye.

Absolutely horrible! Placed my order and then was told that the floral arrangement picked was not available for next day delivery which negated what their website advertised. I then received a call (which went to voicemail) telling me there was yet another issue with my order! I called them back and waited on hold for over 12 minutes to speak to a representative who then told me they didn't have a florist who was open this weekend due to Thanksgiving. As the customer, I don't care that their florists are closed. Their website said they could deliver, they should be able to do so! Needless to say, I will never order from them again and will tell everyone I can to never use them either.

This company should not be in business. They do nothing to comply after they make errors. I placed an order online for a funeral arrangement. I requested that the delivery arrive on November 26th before 4 p.m. The arrangement never arrived. When I called Teleflora, the representative on the phone told me that he would call the florist delivering on their behalf. When he came back on the phone, he told me that the florist said that they would look into it. I asked him what that meant exactly since it was already the 26th and late in the evening. He repeated what he told me earlier and did nothing else to assist me.

Christy of Franklinville, I DID order the premium, and what was delivered I could have gotten better for $10-12 at any local grocery store. I happened to be visiting my daughter when I ordered these flowers for her, so I know what they were. First, I had to call several times because it kept getting later in the day and they hadn’t been delivered. When they arrived they were nothing like what I had ordered, regardless of having ordered premium and getting a tiny little handful of flowers. My daughter had them on her table and I was literally embarrassed every time someone asked about them and she said they were from me. But, I could have lived with it had I gotten a different response when I complained.

Ordered flowers/balloons for a birthday to be delivered same day. Never came. Response from Teleflora was pathetic: "I am very sorry for any inconvenience. Unfortunately, it appears as though your delivery could not be completed on the requested date. We would be very happy to deliver your arrangement tomorrow." What's the point of that? I look like a jerk because you didn't do your one job?

STAY AWAY! I ordered flowers to be delivered on the same day***- Which is stated in their website that they guarantee it. IT WAS NEVER DELIVERED! They didn't even give me a decent explanation. They weren't even able to contact the shop about my order. I called them several times and the only thing I could get was my refund, and it was a hassle! They didn't even bother to give me a complimentary order (to make it right by delivering it and not charging for it) HORRIBLE CUSTOMER SERVICE! They ruined the celebration!

I will never order from this company again. What I ordered was not even close to what was received. FIVE of the SEVEN types of flowers missing. Also missing the bow. A total of only SEVEN flowers in what was supposed to be a "premium" bouquet, their highest tier available. A $10 bouquet from a gas station would have looked better. I would not order from this company again, even if it only cost me a dollar. DO NOT ORDER FROM THIS COMPANY. You will be wasting your money and you will be disappointed. What was sent was embarrassing. I cannot explain my disappointment. Absolute trash. Heed the warnings that I wish I would have looked up.

Teleflora doesn't deliver what it promises - you don't get nearly what you see advertised on the website. Teleflora sells standard, deluxe and premium flower arrangements with vary by size and price. I ordered a premium flower arrangement that was supposed to be 24" high, and I also paid extra for early delivery before 1 pm. The arrangement came late at 3:30 pm and didn't look anything like the picture - it was tiny at 14.5" high, smaller than their standard version with tiny pitiful looking flowers. I couldn't use the flowers because they were too small and I couldn't order anything else from anywhere else because it was too late. I contacted their customer service right away but they keep brushing me off with various excuses - saying that I should have rejected the order upon delivery, that their measurements are approximate and so on. Stay away from them, the company like Teleflora should not be in business!

I couldn’t use my Groupon on the website, so I had to do a live chat to complete the order. Then I was told I couldn’t use the groupon with the 20% that I received for creating an account with them. Then, there was a “service fee” of $15.99 in addition to the $34.99 flower arrangement. And then there was a minimum order charge for the zip code the flowers where being delivered, which raised my total order to $50.00. So, in short, if you buy a groupon worth $30, you will spent a total of over $50 due to the extra fees. Only after the order is placed they tell you that there may be “minor differences in what I ordered and what would be delivered. Seriously? Teleflora just charged me $50 and now you tell me I am not going to get what I ordered. I will never use them again.

My Mom lives in rural Illinois. The flowers I bought were for her birthday. Teleflora was the only company willing to get her flowers on her birthday. My only choice. All the negative reviews concerned me. But let me tell you THE FLOWERS DELIVERED TODAY WERE AMAZING! BETTER THAN I EXPECTED!!! Thank you Teleflora! Thank you! My Mom was thrilled.

I ordered a funeral arrangement for my brother's funeral on Tuesday specifying delivery for Thursday, funeral was Friday with viewing beginning at 10:00 a.m. service at 11 a.m. I received a delivery confirmation on Friday at 10:41 a.m. that they had been delivered Friday morning DURING THE VIEWING! I am beyond mortified, I am furious. The reason they even got a 1 star is because the customer support refunded a significant portion of my cost with an apology and was honest about when the local florist did deliver it.

If I could leave zero stars, I would. I ordered flowers for same day delivery and shortly after received a notification that the same day delivery couldn't happen. Not the end of the world. I changed the delivery date to the very next day and updated the address as my recipient would be working that day(the day before they were at home). Even though I updated the address, the flowers were sent to the original address and not the updated address. THEN the bouquet finally gets delivered and it looks NOTHING like what I ordered.

DO NOT USE TELEFLORA!! Teleflora is the most disgusting, insensitive, uncaring company I have ever dealt with in my life. I ordered a sympathy floral arrangement on a Wednesday 10/16/19 at 4:20pm for delivery Thursday [1 day funeral from 2-9]. I receive the order confirmation email immediately after placing the order. I receive a delivery confirmation email Thursday 10/17/19 at 4:52 which is rather late for a funeral that started at 2 as all funerals do. Then I receive an unable to deliver email Thursday 10/17/19 at 5:30 telling me to pick another delivery date.

Ordered a Casket Spray from Teleflora to be delivered for a Funeral Service and it never arrived. I even called Teleflora 40 minutes before the service to check on it and was told it was “on the way”. After the flowers didn’t arrive on time, I called back and this time I was told that the arrangement wasn’t coming. But Teleflora hadn’t bothered to notify me. The supervisor was apologetic and “understood” why I would be upset. They offered to send a casket spray to the family later that afternoon. Seriously? A casket spray AFTER the funeral is over? And why was I told it was on the way??? I will never use Teleflora again.

Don't waste your money or time buying with this horrible place. I placed an order to have flowers delivered to my mom on her birthday. I picked the premium option. I ordered several hours before the same day cutoff time. I got confirmation that the order was placed and it was going to be delivered today. I got a text at almost 5 pm stating there was an issue with my order. I called the florist who was supposed to be filling the order to find out that they denied the order from Teleflora because Teleflora wasn't going to pay them enough for it and also that they sent the order too late in the afternoon.

I must have ordered Fashionista, from the pictures taken from the samples, at least 4 times and never did Teleflora delivered the flowers that I ordered. The last one was in August 2019 for a friend's wedding anniversary. I specifically put the date when I want the flowers delivered and it was delivered the week before. I ordered the premium which is the biggest and when I saw the flowers, I was so upset because it was not the arrangement that I ordered and it was small. I took a picture of the flowers and compared to the Fashionista and emailed it to Teleflora. All they said was sorry for the inconvenience. This is not the way to do business and I know I will never order flowers from Teleflora. This is deceiving your customers and this is a SCAM.

Ordered deluxe bouquet on 9/19 for 9/20 delivery. Provided my telephone number for any questions, due to the bouquet was to be a surprise. Text message contact with recipient on 9/21/19 revealed she did not receive a bouquet on 9/20/19. Telephone call with Teleflora on 9/21/19 revealed my order was cancelled because it was flagged as "questionable". Further conversation with teleflora rep revealed no one attempted to contact me to resolve or any issues. My credit card will be credited in "2-10" business days. Why even bother asking for a phone number if they have no interest in following up on "questionable" orders?? I am extremely disappointed. These flowers were for someone whose mother died on 9/20/18.

I placed an order for a friend’s gender reveal party that I could not attend. The other was placed on Thursday to be delivered that Saturday. I paid extra to ensure the order would be delivered before 1 pm that day. By 2 pm, I had not heard from my friend that she received the order, so I called Teleflora. I waited on hold for 25 minutes and explained my situation. The representative said they could not reach the local florist but would email an update.

Signed up and received a promo code for 20% off my first order. As I was making my purchase for my mother's flowers, it said I would be able to enter the promo code on The billing page. It never gave me the option. I spent over 30 minutes on hold to either cancel the order and redo it by phone to get the discount or ask that they change my Order from standard to deluxe. They said they couldn’t and wouldn’t be able to do anything about it and that there should have been an option to enter the promo code. So $85 for 15 tulips later, all they said was sorry. Oh, and because that was my first order, I’m not eligible to use any 20% off coupon for new customers in the future. Would not recommend. Highly disappointed!

My boss had a family tragedy and we decided to send her flowers of sympathy. We placed order online on a Friday a bit after 10am. This was paid online and ordered from the "SAME DAY" options. It even made me change my options since the ones I wanted were not available at the time of placing it. I then chose my flowers and placed the order. It confirmed 3 different times the address and delivery date with no issues. My card was charged. That same afternoon, I get an email saying the flowers chosen weren't available and I needed to choose another option. I did but it also then said to choose another delivery date! Ugh, mind you this is for our boss who was home and would be at hospital after this day and at work Monday. I then had them go on Saturday and chose another choice of flowers.

Tried to order flowers for my ill family member and followed their guidelines for same-day delivery. After 1 1/2 hours, they contacted me to say the flowers I ordered were not available and that they need to make a substitution. Fine, no problem. 2 1/2 hours later they said they couldn't deliver same-day because I was outside the timeline for same-day delivery. HUH?? It was your fault the order was delayed. Happy to say I won't ever order from them again. Because of their incompetence and delays, I was unable to order from another vendor for same-day delivery. Their offer of compensation was 50% off a future order. Nice trick, Teleflora. You know that after this experience I would never order from you again so the 50% offer is a joke!

I ordered flowers for Mother's Day from a promotional ad that said earn 1500 miles on your Hawaiian Airlines account with your order. The ad indicated you could order online or by phone. I ordered online with my Hawaiian Airlines MasterCard and after several weeks checked my account to see if I was credited with the 1500 miles. My account was only credited 61 miles because the flowers cost $61.00. I spent 30 minutes on one day talking to a rep at Teleflora to see why I was not credited with the 1500 miles. He indicated he would talk to a supervisor and get back to me with an answer.

I'm so upset. I ordered flowers from this Company for a funeral. I get an email saying that my flowers have been hand-delivered then get another email saying that they couldn't deliver it on the date that I requested. I call and speak to a customer service representative who apologized about the delay in the delivery. She stated that they didn't have the phone number and I confirmed that is what the email had stated. However if she looked into the account she would see that it was there.

I ordered Full Of Love Bouquet. It must contains tulips and carnations but I received a bouquet that did not contains both of them and it is completely different from that I ordered. I am very sad and I will not use this company again. Never ever use this company.

I placed a same day delivery order on 8/22, paid extra for the flowers to be delivered by 1 pm.... Fast forward to 1:30 pm... still no flowers. I waiting until 2 pm to call and ask when they would be delivered. The customer service agent placed me on hold and called the florist. He came back to me and said "They are making the arrangement now, they will be delivered today by 4". He did refund my extra payment for the 1 pm delivery. THEN at 3:06 pm I received and email stating that the flowers were not going to be delivered on 8/22.

I ordered flowers for my Mom for another school year - They arrived very late in the day Monday and by Thursday they were already wilted. She threw them away today. I purchased flowers from Costco Sunday, and my flowers still look beautiful! Roses should last longer than three full days. When I contacted CS, they offered me a 30% off coupon on my next order. I said that's not what I'm looking for but maybe a discount on this order - She told me no because the Florist was arguing the flowers were fine Monday.

Never ever use this company, their business model is just trying to rip off customers. Because you are going to pay the highest amount of money to purchase a premium quality flower. But what you receive is just a cheap flower 1/5 price of worth. When you ask a refund they will give you an only a small portion of what you pay. That means they make HUGE PROFIT with ripping customers. Never ever use this company. I wish I check reviews before ordering anything from them.

I placed an order for some flowers for a co-worker through this company. I received a confirmation that the flowers had been delivered but when I called my co-worker to confirm delivery, I was told that she had not received the flowers. I contacted Teleflora at 800-493-5610 and spoke with Jay in customer service. Jay told me that someone was going to call me back "in a few minutes" but no one ever did. After waiting for 2 hours, I contacted Teleflora again and spoke to Sue. She told me that they were going to file a complaint against the florist, but never offered to have the flowers resent. Also, for some reason Sue found the situation very amusing and even laughed while I was on the phone with her.

I previously used Teleflora several time before I realized I was paying to have a 'middle man' with no knowledge of the local area to which I wanted flower delivered. Since then I now research online the various florists for the town/city I want delivery and often use word of mouth to choose one. This way, I speak directly with the designer, find out exactly what flowers/vases they have in stock and available and when they can deliver. This personalizes the purchase for both you and the florist and builds a relationship with the florist that can be invaluable.

All of these complaints are because people are looking at the flowers that say PREMIUM and ordering the standard. Common sense, PREMIUM means MORE flowers. You get what you pay for-- if you click standard, you’re getting less. Simple as that. Stop posting your small flower pictures and screenshotting the PREMIUM vase from the site, it’s not the same. I’ve ordered from them for years and it’s always been fine.

I ordered sympathy flowers for my cousin. The flowers looked nothing like the picture. I am so disappointed! Not only did it look different the ad had about a dozen roses in the picture and the bouquet my cousin got only came with 3 roses. The bouquet also looked like someone just threw the flowers into a vase. Do not order from them, very expensive and you don't get what you order!

The first time I ordered was for my friend's dying mother. The arrangement was unavailable and so they called me asking if a substitution was ok. I okay’d it and never heard back in regards to confirmation of delivery. The woman who called me never entered the substitution in the computer. I had to call because my arrangement was basically in limbo of being delivered because they never entered the substitution.

Okay so this is the third time I have used them. My bad! The first two times I ordered two of the expensive live plants. I was able to actually reach out to these two people to ask about their arrangements. Well they were really lacking and not as elaborate as the picture showed. Like a fool, I ordered another one and I ordered the same expensive live plant for $89 +. What did the lady get...pink flowers! I tried to contact Teleflora but they could care less. The arrangement was apparently very cheap and I paid over $100 to Teleflora! They never responded! DO NOT ORDER ANYTHING FROM THIS COMPANY!

I chose a bouquet of flowers for my mother-in-law who had recently had surgery. The arrangement was $65 including delivery. The flowers she received looked like someone had plucked them out of the neighbor's garden before ringing the doorbell. I wish I had the ability to post photos here.

I purchased the summer nights arrangement of orange lilies, orange alstroemerias, orange spray roses, and yellow mums in a Teleflora exclusive blue vase for my mom's birthday. I specifically included in the notes for the delivery person to call me as the unit is in a gated community and without a guard. I never got a call, but found out through the florist that "they don't call people for deliveries." Fine, that's alright because at least my mom got the flowers. However, the flowers were either broken, or dying. And it looked nothing like the picture or the description. The one stem of orange lily was broken, large orange roses replace the spray roses, and dying white alstroemerias replaced orange ones. Oh, and the vase was a circular clear vase instead of the exclusive blue rectangular teleflora vase. I was furious!

On April 29, 2019 I made an online Mother's Day order for delivery 5/10/19. After finding out the order was not delivered Friday I called Monday morning on 5/13/19, was offered a $15.59 credit and told the order would be delivered on 5/14/19. On 5/15/19 I had to call again as the flowers were STILL NOT delivered. This was VERY upsetting since this order was supposed to be for Mother's Day and I had not gotten her anything else expecting her flowers to be delivered as promised. I asked to speak to a supervisor who still didn't know why the delivery was not made. I was told by this "supervisor" that I would receive an additional $25.99 credit since I had to call again.

I ordered flowers on July 7 to be delivered to my cousin for her 78th Birthday on July 22. On July 22nd I get email stating that they were unable to deliver on that date. I was to call customer service to discuss the failure to deliver. The customer service person I spoke to stated that in the 14 days since I had placed the order, they had not been able to find a florist in the Teleflora's network in Carson City NV, which could deliver the arrangement. They even tried to find a florist not in their network, who would deliver since I had paid with a credit card.

I ordered a flower arrangement with Teleflora rep. She was great. I wanted a flowers in a country style pitcher with Sunflowers and spring flowers. Definitely no roses no roses. Got picture of the flowers that were sent to someone very special. Also came in a basket. Also carnations so ugly. Teleflora they don't leave flowers there. My person was not at home and they just left them. I was so embarrassed. Did for the. Oh yes they will deduct my price just 50%. Cost me close to 65.00 plus. It too bad. Very convenient but I won't use them ever again. You never get to know who the florist is that made up this mess. I'm 84 years old so sad. Barbara ** delivered on I think 7/17 or 18. I have picture but don't know how to send it to you fingering charge confirmation number is **. Thank you.

I ordered and paid for a birthday bouquet at 9:20 am on July 15, 2019 to be delivered that day. I received a confirmation notice at 9:25 am and ALL of the information on the confirmation was correct. On the morning of July 16th I sent an email inquiry about the order. No reply. On the afternoon of July 16 at 3:20 pm I called to find out why it had not been delivered yet. I was on hold for 17 minutes "due to high call volume." The customer "service" person told me they had cancelled the order because the billing information was incorrect. I reviewed the confirmation order and the billing information was CORRECT. IT IS USELESS TO USE THIS "SERVICE." Oh, and the charge is on my credit card account so they were LYING THROUGH THEIR TEETH. Order # **. There should be a "no star" option for scams like this.

Ordered flowers Thursday following bereavement. Order accepted. After many emails they admitted on Tuesday they could not deliver to an address in Nevada having wasted our time requesting different flowers etc. Absolutely appalling.

I ordered flowers for a funeral the day before. I paid extra for express delivery and when the funeral was over the flowers still hadn't arrived. I called Teleflora and was told they were going to reach out to the florist to find out what was going on. They said they couldn't reach the florist and they would need to look into it. I asked for a refund and was told that the florist whom they didn't know was responsible for my refund even though they are the ones that took my payment. I asked to speak to a supervisor and was told at that point I would be refunded within 10 days. It did not take them 10 days to remove the funds from my account when I ordered the flowers. When I called back to follow up the CSA hung up on me. So you take my money, don't deliver the flowers, hang up on me when I request a refund. Beware. I would use anyone but, them.

This website needs some SERIOUS work because it took me over 30 minutes to place an order (that was received INCORRECT!) and there is no place on the website to look up my order history. Promo/Coupon codes do NOT work and multiple times after I filled in the card info and was ready to place an order it would say "NOT AVAILABLE". Save yourself the trouble because saving a few $$ on here is just not worth it!

I ordered flowers to be sent to my mom for her birthday 7/5 (her dad also passed away just a few days prior). On 7/6, I received an email saying they were never delivered and asked for me to pick a new delivery date. I picked today 7/6, which I was sent an email a few hours later saying “sorry, they’ll be delivered 7/8.” UNACCEPTABLE. I don’t think it’s unreasonable to ask for a full refund AND to still have the flowers sent because of their COMPLETE error. Guess what I was offered? A 40% off coupon for my next purchase!

Ordered flowers for a Saturday delivery before 1pm... At 12:00p I got a text saying it wasn’t going to happen. Nice last minute notification. Wanted to push delivery until Monday and offered every discount under the sun to keep me from canceling. Will not use again.

While I was a bit nervous that they wouldn't get there on time, the flowers came on time and on the date I needed. While they weren't EXACTLY what I ordered, they were beautiful still and she loves them. The funny thing is, I was actually chatting with Teleflora on their site expressing my concern when they arrived. My MAJOR concern is that none of the phone numbers listed, including the one on the website, worked. That's a HUGE problem and I recommend that they fix that. It was frustrating trying to find someone to talk to. Also, their tracking system could be better. "With the Florist" tells me nothing and it said that it was still with them after they had arrived. That's leaving a lot of chance of confusion. Other than that, it was A LOT better than the reviews that I read here.

I ordered flowers for my friends' 40th wedding anniversary. I was asked if I wanted a balloon to make it extra special. I had paid a lot for the flowers but thought since it was a special occasion, I’d get a balloon too. I live in the UK so I asked my friends to send me a photo as I wanted to see what my hard earned cash went on. Well I was very disappointed to say the least as the flowers looked just like a wee bunch you could get at the supermarket for a fraction of the price I had paid plus there was no balloon! When I contacted Teleflora to say I was really disappointed with my order, they said they would refund me the money for the balloon, which wasn’t the point I was making at all! I will definitely not be ordering from this company again as I feel they are incompetent, unprofessional and you don’t get value for the money that you spent.

I placed an order and received a confirmation number for my order (**). I logged on today to check on the delivery status only to see my order had been CANCELLED. I reached out to customer service and was told that my order was "cancelled for your protection. Our system indicated the order was questionable in some way." This is ridiculous! Why didn't Teleflora call or e-mail me as both my phone number and e-mail address were part of the order process. No one reached out!!! They just CANCELLED it! This is extremely unprofessional, and left the birthday recipient without the flowers that I believed, as per my CONFIRMATION, were being delivered.

I ordered a bouquet from this company and was too embarrassed to give away as a wedding gift. What they gave me looked like a bush with a few roses thrown in to add some color. If you need to buy flowers, you can find a company that does better down the street. We had to go out of our way to get more flowers from a shop so we did not just give away a bush as a wedding gift. There were no redeeming qualities in the way customer service handled it. They clearly wanted to get us off the phone as soon as possible, and threw a few deals for their other products, which we will not be using ever. They advertise it to look amazing, but what you get looks like garbage, if not worse. Thanks for wasting my money.

Flowers sent to a friend for her birthday were not close to that pictured on the website. Fewer flowers than pictured and less expensive flowers in a container not like the one pictured (plain glass container versus much nicer metal container pictured at website). Highly disappointed and embarrassed by the flowers delivered. Tried to resolve by requesting redelivery of an arrangement at least close to that pictured. Their offer was to pick up the arrangement and put the same arrangement in a different color container (not the container pictured) and redeliver. Their explanation was that the nicer metal container was not available. My response was why do you continue to show the arrangement in the nicer container at the website if the container is not available -- that seems to be false and misleading advertising. I will not ever use Teleflora again.

I placed an order for my daughter’s boyfriend who is deployed on Sunday June 16 to be deliver on June 19 for her birthday/graduation. The day they were to be delivered I received an email saying they couldn’t deliver until the 20th! Unacceptable! The purpose was to have them the day of her birthday and graduation. I canceled and ordered from a local florist who went above and beyond. I will never order from Teleflora again!

Hey guys if you’re thinking of ordering from this company, don’t bother. Ordered 3 bouquets to be delivered consecutively and all 3 orders were canceled and not a soul from this company contacted me to inform me the order was cancelled. Leaving me under the impression that the flowers were delivered!! I called and was told the order was questionable. What kind of business model is suspicious of its customers when they spend over $200?!? I would NEVER EVER EVER use this service again.

I ordered the floral arrangement that looks like a birthday cake. It looked beautiful, described as pinks and purples with mums. What they delivered was white and yellow daisies with multi colored candles instead of the all-pink. It looked absolutely nothing like the picture and was not worth the cost when they used daisies! I specifically picked this arrangement cuz it was pretty pinks for my mom and expected it to be somewhat close. See the photo!!

5/26/19 I placed an online flower order for a funeral held 5/28. I received a prompt confirmation email. The order was never delivered. Teleflora never contacted me. I called them. They told me my email address was flagged for fraud on their system, so the order was cancelled. It is against company policy to contact the customer when there is a fraud alert. They verified all information again. There was nothing wrong with my email address or any other order information. They offered me a discount on a future order. It is very painful to deal with such indifference and the death of a loved one. I will never never never place an order with Teleflora Partners again.

Last night, my father remembered his anniversary was the next day and needed to do something fast. We got online and couldn’t find any flower delivery place that delivered next day. Granted it was 7pm. Then we found Teleflora. We paid a little extra to make sure it arrived before 1 pm and my Mom was so surprised and felt so special. The price we paid for what we received was very affordable! I’m very pleased with the purchase and will continue to use them again and again!

I ordered an arrangement and although it said that substitutions could be a possibility, it was a total disappointment. I paid the extra money ($55.98) to have a full and beautiful surprise for my aunt that was in the hospital. The arrangement was nothing like what I paid for. Flowers were in terrible shape and the entire arrangement was almost the size of the card. I contacted Customer Service and as they are trained, they apologized and told me that I would get a credit for $21.29. I checked my bank account and yeah, there’s the credit, along with a $15.00 extra charge. Never again. Order # **.

I had the absolute worst experience with Teleflora. I ordered a birthday floral arrangement online and put in comments I needed it delivered no later than 4:30. The flowers had not arrived by 5 and I contacted customer service, (which of course is not in the US). I was given the run around and told they contacted the florist and the order was on its way. My daughter stayed an extra half hour at work and no delivery. Then I called back and was told florist was closed but deliveries were still going out until 7pm even though the store was closed. My daughter's number was on the order. She never received ANY communication from the florist or Teleflora. Of course it never arrived. So I called back yet again and I was told that they would have it delivered the next day. I requested first thing as this was now a floral birthday arrangement being delivered a day after her birthday.

Didn't deliver the flowers in time and told me that they would refund the order and never did. I would not order from them ever again. To top it off it was on Mother's Day and the arrangement arrived two days later!

I ordered a bouquet of sunflowers with a bamboo box. It was supposed to be the large size. When I received it it was in a tall ugly glass vase and missing most of the flowers. It looks nothing like the picture. I called Teleflora and with some negotiating they gave me 30% refund. This bouquet is too embarrassing to display, they would not tell me which florist it came from. I would have rather returned the bouquet myself so they could see the terrible job they did. Still with the refund it's totally not worth it.

I ordered a unique bouquet for my parents' 63rd Anniversary and what they received isn’t what was online that I ordered. I notified Teleflora and I their response was to give me a discount on a future order. Really? They expect me to order from their company again when they screw up my order and don’t stand behind their product? Ummm no thanks Teleflora! You must have forgotten that you have competition in the field. No loyalty to your customers equates to no loyalty from your customers! Don’t bother putting pics of your products on your website that you won’t deliver. Next!

Paid a lot for such little return in Value. I had to buy Funeral flowers for a surprise funeral. Let's be honest. They are never planned, so I need a company that can stay on top of these things. I currently reside in California and I needed the flowers to go to Montana. The Order arrived, however, I was not pleased at all with what the pictured showed vs what actually was produced. The picture clearly shows a full boutique with 39 flowers that I could count. What I got was 21 flowers with large gaps and dangling flowers.

Horrible decision to order through Teleflora. Their arrangements are so skimpy compared to what you get if you just go through a local florist. And in my case, the arrangement wasn't even delivered the day it was supposed to be. Incredibly disappointed.

Co-workers and I had ordered an arrangement for a colleague. What was delivered was nothing like what was ordered, in fact, it was embarrassing. We purchased a premium arrangement and what was delivered was so inferior. It was ordered for same day delivery but wasn't delivered until the next day. They offered a percentage off my next order - ha, I won't be ordering again. I asked if they could send what we ordered out and they instead provided a 50% refund. That is not what we wanted as we were very embarrassed by what was sent. The whole experience was just awful. I don't recommend using Teleflora.

Ordered a premium bouquet from Teleflora. My 6 year old niece could’ve picked a nicer bouquet! Lacking in number of flowers, many flowers not in bloom, and name of recipient written on a piece of torn paper. Really? To top it off, they were delivered a day early—the bouquet was a thank you and delivering it a day early made that very awkward. When I filed a complaint, I got a form letter wanting more information. What??? I gave the order number? Then, I was informed that I would only get 30% back. Gee thanks, that pays for the delivery service. I even sent pictures to show the poor quality. I sent the complaint within 24 hours of the flowers being delivered. Come on Teleflora, call whoever you had make the bouquet (there was no card indicating where the bouquet was from) and have them send a new one! Apparently as long as something is sent, Teleflora doesn’t care. Will NEVER order flowers from them again.

I ordered flowers for my mother in law in HI, for Mother’s Day of course. I placed the order the Monday before Mother’s Day and choose to have them delivered the Monday after Mother’s Day, since sooner dates were grayed out. I paid extra to have it sent that Monday and received a confirmation email as well. Monday came and she never received her flowers, Tuesday came and nothing and Wednesday still nothing. My mother in law just said to cancel it. I doubled checked that the address, phone number and email were correct and all was correct. I emailed them Wednesday evening asking where the flowers were, and that we were never contacted about a delivery. I never heard anything back and Thursday morning when I checked my bank account it showed a refund from the flower company proceeded on Wednesday.

Ordered birthday flowers for same day delivery in the morning. Received confirmation of order. Three hours later received text to call. Called and told order was placed too late. Said that was ridiculous. They said would take care of and would pick different florist to deliver. Received email..still a problem. Called again, said actually all ok, on truck for delivery. Called recipient later; still no delivery. Florist was called and I was told no worries, going to be delivered. Received email about 40 minutes later that my entire order was cancelled and not delivered!! Actually cried over this. Completely unacceptable.

Placed order at 9:30 am. Flowers were received at 4:00 pm. Not what I ordered for my friend's bday. Ordered a balloon and didn’t receive it. Very disappointed. I feel like I was scammed. There was no effort done.

This company has been sending me between 2-5 e-mails a day. I have called 6 times and asked that they stop. Everyone who talks to me says it will be taken care of but I continue to get their advertising e-mails. When a company acts like this it make you wonder what else they screw up. I will never use them again for anything.

I should have read these reviews before using this flower service. Within the past 2 months I used this service and have been very disappointed. Last month I ordered a bouquet to be delivered to my friend on the morning of her birthday which was a Saturday. On the day before (Friday) I received a call from my Friend thanking me for the flowers as they had been delivered early. She further informed me that the florist called her to say they were trying to make a delivery and she left work to accommodate them making the delivery. (One of the reasons I requested Saturday delivery was to ensure someone would be available to accept them). I was very disappointed that my friend had to be inconvenienced!

My son contacted a florist in the area where I live and the flowers were supposed to be delivered on the Friday before Mother's Day and an email confirming the delivery was sent to my son. However, the flowers were not delivered until the following Monday and they didn't last long.