Teleflora Reviews

Read the review before giving this company your money. What they advertise is NOT what will be delivered. I spent a lot of money for a "ZEN" arrangement of exotic flowers. What was delivered looked like a CLUSTER MESS of NON-exotic boring everyday flowers thrown together in a most unattractive... NON-ZEN design. I am embarrassed that my Mom thinks I ordered that horrible design. After reading the reviews I now see this seems to be the way this company operates... they show you one thing... then send another. COMPLETE RIP OFF. SHAME on them. Taking money for a product they don't deliver.

I called Teleflora today to order an arrangement for Mother's Day for my mother-in-law and sister-in-law, who live together in Greensboro, NC. My husband and I had decided on a budgeted amount. The person I talked to got pertinent information, including the arrangement we'd chosen. She asked, more than once, if I wanted to add something to the order. I said, "No, I just wanted the 'standard arrangement.'" I was then told that the minimum order for that area was $38.95, and asked if I wanted to upgrade the order, which I'd already said no to. I was told that minimum order amounts apply to most places in the US, and they vary according to area. I don't recall seeing this policy stated anywhere on the site. I didn't order. Very disappointed that we couldn't get what we wanted without being forced to pay more for it.

I thought this site was going to be GREAT but, I was let down when I ordered Flowers for my precious Mother for her Birthday on the 10th and Guess What??? They NEVER got delivered. I ordered those Flowers on Monday and they were not delivered yesterday!!! I am so mad! I called them this morning and all I got was from some idiot that didn't hardly speak any English and said, "I am sorry for this problem but, they will be dropped off today!!" My reply was, "SO, if they do not show up today who do I call?" and all he kept saying was, "Sorry, Mrs. **!!!" If my Mother does not receive those Flowers today, I will get my money back and I will NEVER use this place ever again!!! Worst SERVICE, WORST Everything!!! I will tell everyone what awful service I received!!! THERE IS NO EXCUSE FOR THIS AT ALL!!! SO, if anyone wants to order Flowers please DO NOT use Teleflora!! It is a waste of time and MONEY!!

Simple request, deliver African violets to my sister's office same day. Got an email at 5:00 p.m., they couldn't deliver. "OK, when can you deliver..." "First thing next day." I had 12 emails back and forth with them, they couldn't find out what the eta would be (my sister wasn't in the office for the full day), they couldn't tell me the florist so I could call and check, and after the dozen emails they tell me the flower should be delivered by 5:00 pm and suggested I request priority delivery if I needed it earlier! Well dear, if you would have done it right the day before priority wouldn't have been necessary. They did respond to each email (each email had a different person responding) so that was good but probably need to find better local florist. $70 for an African Violet that took 2 days to get there. I can't wait to see what it looks like!

I ordered a nice large wreath for my Dad's funeral. I received confirmation that they were delivered on Friday. When we arrived at funeral home no flowers. Took me 3 days to argue with them for a refund. 1st person said they would give 60% refund, 2nd one 50% and finally talked to a lady from Corporate who did refund my money and had shop send a plant to my step mother. All foreign and barely speak english. Never will I ever order from them again. EVER.

Placed a same day delivery order at 9:15 a.m. with an additional charge for before 1:00 p.m. Ordered Deluxe bouquet. Flowers did not arrive until 3:20 p.m. and the bouquet was the Smallest version available and the flowers were NOTHING like I ordered. Customer service took 20 minutes to answer and the best they could do was offer me a 20% disc. Personally I felt they should have refunded me the entire order. They could have cared less that this special moment was completely ruined and a whole 20% disc. was going to make it better. No! I WILL NEVER ORDER FROM THEM AGAIN. I just wish I would have read the reviews prior to ordering. What went from a celebration ended in total embarrassment and COMPLETE disappointment.

This is the worst possible flower delivery company, hands down. I ordered flowers for mother's day with delivery to my mom and wife. I got confirmation that the order had been processed. Then I received an email some time later saying that part of the order could not be processed. I called the number given and was put on hold for 20 minutes. When someone came to line, they could not speak English. I could not understand what they were saying and I had to repeat my inquiry multiple times. The customer rep could not understand that there was one order and could not explain to me why the order had been separated.

My Mum's 75th birthday was the other day. Her friend ordered flowers from Teleflora to be delivered during the day. He ordered a beautiful arrangement of white daisies and pink roses with a lovely card. What actually arrived was a bedraggled, half dead, scruffy looking bunch of yellow daisies with a HOMEMADE card attached. She called them to complain and was told, "No refund, tough luck!!!!" She was sobbing on the phone to me and I am furious. Way to ruin an elderly lady's birthday you jackasses!! Never, ever use this service or you will get to listen to your mum crying on her birthday.

I ordered a birthday bouquet. Let me first say that I live in TN and the flower arrangement was going to Maui. It was my sister's birthday. I placed the order well in advance and was given a confirmation number and my debit card was charged. On her birthday at 2:30pm her time and 7:30pm my time, I received an email from Teleflora telling me that my delivery could not be made on my requested date and that I should pick a new one. I was told that my arrangement would be delivered the day AFTER my sister's birthday and that they could offer me 50% off my next purchase with them (like I would ever use them again). I said no and was told I could be given a 30% refund price.

I ordered flowers for a friend of mine after we got into a tiff and I wanted to apologize. I told Teleflora she worked for a big company that had a few buildings so they needed to make sure they located the correct building. They didn't locate her or the correct building but left it at the customer service desk! AFTER 5PM when all the employees were gone! She didn't receive the flowers and when I told them who drops off flowers after business hours they said they would refund me the flowers' costs price and it would be 10 business days for it to clear. I NEVER received my refund and when I told them that they told me "I don't know what to tell you. Your refund was processed???" UMM forget this company - it has horrible customer service and bad order fulfilment training. DO NOT USE. YOU WILL WASTE YOUR HARD EARNED MONEY!!! THEY ARE THIEVES!

I placed two simultaneous orders to be delivered to the same address, with different messages. The daughter received hers. The mother did not. People send flowers usually for emotional reasons, and this was a very emotional situation. When I called they said the florist was closed for the day, and therefore it would be sent tomorrow. They offered me a 50% discount on my next order. I said, "never mind", because I will never use Teleflora again.

I ordered (3) different arrangements for Administrative Asst. Day. Teleflora placed the order with (3) different florists, even though I placed everything on one order! The 1st arrangement arrived timely from a local florist. The 2nd arrangement arrived in the afternoon, after the person to receive it already left for the day. The 3rd arrangement finally arrived at 4pm, and it was for the most senior person on staff!! When I looked at the business card, I saw that the florist delivering the last flowers was from a town 45 minutes away! I spent 1/2 hour on the phone throughout the afternoon trying to find out why the arrangements were not ordered at the same time, and did not get an acceptable answer. The only option I was given was to cancel the orders, but then I'd have to run out to buy something else, which I could not do. On top of the late flower delivery, the flowers were already wilting! I will not be ordering from Teleflora again.

Like most of the reviewers here I had a horrible experience. The flowers I ordered for my wife showed up late, and that was after I called 3 times to figure why they didn't get there by 1 pm. Secondly when they arrived the flowers were completely different from what I ordered. I will never recommend this company, nor will I use them again after this experience.

If I could rate this company a zero or a negative I would. One star is being generous. Ordered flowers yesterday for a patient in the hospital. This was for same-day delivery. Got confirmation that they were delivered. Family members stated no flowers were there. Contacted the company. They were going to check into it. Received 8 AM phone call the next day stating the flowers were on the truck for delivery. By 8 o'clock that evening still no delivery. They seem to have no compassion or were unable to give me a reason of why the flowers still were not delivered.

I purchased a flower arrangement Friday 4/21 for my 30th anniversary on 4//23. The flowers were to be delivered to my wife Saturday 4/22. As of 6:00 the flowers hadn't arrived so I was getting worried and decided to call. I was told that they couldn't locate a shop that could fulfil the order. I received absolutely NO notice that they wouldn't be able to deliver my flowers. So I'm writing this on my anniversary with no flowers. In the interest of full disclosure, after raising hell with the representative on the phone they agreed to refund my money and deliver the flowers on Monday.

On April 17th, 2017 I purchased a bouquet of flowers from telelflora.com to be delivered to my mother-in-law the next day. I ordered the How-Sweet-It-Is bouquet. This bouquet is pictured on the website as a full bouquet with fourteen visible orange/yellow roses of different sizes, ten pink daisies, twelve red carnations, and is filled in between with what appears to be small green flowers (I have attached a photo). I selected the Premium Bouquet for the price of $54.95. The Premium Bouquet size is described as being 14 inches wide and 14 inches tall. I was charged a service fee of $30.99 and paid for priority processing to ensure delivery before 1 pm which was $15. I was given a discount of $10, my total order is $75.94.

I recently ordered a bouquet from the pictures online for my sister's funeral. They were supposed to arrive on Monday and the funeral was Tuesday. They were delivered a day late and they looked nothing like the picture that they had online. They sent me an email apologizing and offered me 40% off my next order. I told them that was unacceptable (like I was going to order anything from them again) and then they offered 20% refund. I told them that talking to them was like getting blood out of a turnip and that I was obviously wasting my time. I only wish I had checked reviews before I ordered but won't make that mistake again.

I ordered sympathy flowers for a family member. On the day they were to be delivered, I received a call from Teleflora saying no florist in that area had the arrangement I had ordered, so I gave them guidelines for substitutions. When I learned the flowers hadn't been delivered the next day, I was confused, but thought I'd give it one more day. Two days after the delivery was supposed to happen, I checked my bank account to find that my money had been refunded. I was not notified by anyone that my order had been canceled. I wrote to customer support and never received a reply. This is a terrible way to work with customers, and I will not be using Teleflora again.

Not the right arrangement that was ordered for my mother for Easter. I had ordered the Blooming Spring Bouquet with the flowered vase, instead my mother received the one with the purple vase clear and all the wrong flowers.

I am completely disgusted with the service from Teleflora. I ordered a flower arrangement in the shape of a "birthday cake" to be delivered to my daughter who is away at college. I placed the order OVER a week BEFORE it was to be delivered! A WEEK BEFORE! I was informed via email the morning the arrangement was to be delivered that they were unable to fulfill the order and was asked to pick a replacement arrangement. I picked a replacement arrangement and then was told that they would be unable to deliver that order the day I asked for it to be delivered! Which, remember I placed the order over a week ago.

I ordered a money plant for a sick friend with a beautiful marble container with decorative stones (as per the picture). I ordered balloons with it and paid a hefty price (over $60). Didn't matter it was for a sick friend. I chose this plant so it would be in the house and easy to care for. When my friend came back to work he sent us a picture of what he got and I almost blew it! It was a plastic cheap pot with a Gardenia in it!!! This is probably a $2 plant that cannot grow in a pot nor in the house - I was furious!!! When I called Teleflora I waited endlessly with "MAX" an automated voice service that kept coming back and telling me that I had another 1 to 2 minutes before my call would be answered. Then after another minute of music "MAX" came back on to tell me that I now had another 4 to 5 minutes to wait. This went on with various amounts of time I had to wait.

I am very upset and disappointed with Teleflora. Will NEVER use them again. Had my deliver scheduled for Apr 04 (Birthday) including an extra fee that I paid to have an expedited delivered. The flowers never arrived although I received a message saying that was "hand delivered". When calling for complaint, I was told that the flowers were left on the porch. Note: the house does not have a porch and the birthday person was working at home for the whole day. TELEFORA needs to better qualify their contractors.

Do not use this company. Ordered flowers for my daughter's birthday two days ahead of time. Asked for morning delivery by 5 pm, still no flowers delivered. Spent $80, not given the discount implied with the order. Customer service spoke broken English. Manager could not give me a customer service number that would call me the next day. Very disappointed. It's 10 PM my daughter still has not received any flowers. Don't use this company. I'm planning to report them to the Better Business Bureau.

Teleflora is very expensive and depending on what flower shop your order is coming from, the flowers are usually old and don't last long and there is no solution provided to help keep them fresh. Also what you order you may not get on the other end. If a Florist is going to deal with Teleflora they should be able to provide what is offered by Teleflora through their catalog.

I ordered the Pretty in Peony arrangement for a friend. The next morning I got a call saying that the florist did not have peonies but they could replace the peonies with another flower, stay with the same color scheme and everything else. I was upset because I knew peonies were her favorite flower but there was nothing I could do, unless I wanted to cancel the order. After calling back, I asked if I could know which flowers would be in the arrangement and because I paid $70 for the arrangement with the peonies I wanted to make sure I was getting an arrangement worth what I already paid. I was told there was no way to know which flowers would be in the arrangement and I wouldn't know anything until it was actually delivered but that the vase would be filled "to value" and that it would look similar to what I ordered. That was a lie.

This company is a joke! I ordered flowers for my girlfriend and when they arrived we were both shocked! The flowers look almost nothing like the flowers I ordered online. I called to complain and Teleflora said that they outsource their orders to a local florist. The local florist then contacted me and told me that they would need to pick up the flowers so that they could resell them to someone else if I was to get any kind of refund.

I ordered flowers to be delivered to a business on February 14, 2017 to my fiance. The company that Teleflora recommended was right in the vicinity of the business district of New Orleans. Well no flowers got delivered. This was Already a bad day because this was a first VDay away from one another and now Teleflora made me look like I didn't even care about VDay but offered 3 days later to resend my order. For what? The damage is done!

Yesterday, Friday, I ordered over the phone a money tree plant to be delivered to family moving to Texas. They assured me it would be delivered by 5 pm yesterday. Two hours later I received an email stating delivery date needed to be changed so I chose this morning, Saturday which appeared to be fine. Around noon today I happened to check emails and saw an email from Teleflora stating the plant I originally ordered was not available and unless they heard from me in a few hours (this was sent at 8:30 a.m.) they would "choose a lovely floral arrangement to be delivered instead". I have spent the last 30 minutes on the phone with the agent and finally supervisor stating I did not authorize FLOWERS (which die) to be delivered.

I was charged almost $70 for a really tiny bouquet, just take a look how tiny they were compared with my finger and they died in 2-3 days. $70 for this rubbish? This is how you running your business? 1st pic is the sample shows on their website, and 2nd 3rd pics were the actual we received.

The flowers were for my Grandmother on her 90th birthday. They were unable to give her the flowers as I ordered them. They called me to ask if I wanted to substitute a flower or be refunded. I told them she loves daisies. They added a lot of daisies, upped the size of the arrangement, included a free vase, added balloons & a sampler of chocolates. All for no added cost. I was so impressed. They really were wonderful.

If I could give zero stars, I would! I ordered Teleflora flowers to be delivered to a friend who just had major surgery. I selected a lovely bouquet from their website, however the flowers that were delivered were nothing like the website showed. The attached photo says it all. I emailed a complaint (with comparison photo) via the Teleflora website, and received an email offering me a refund of $11.99 (Uh, what?) to which I responded saying that was unacceptable. Not sure where they come up with that amount, since the 'service fee' alone is $15.99. I then received a call back from a customer service rep who informed me that he felt the bouquet received adequately represented the ones I ordered. Again, see photo.

I placed an order with Teleflora on my mother in law's birthday, the flowers that I picked said same day delivery the order as long as order was placed before 3, I placed the order around 11:30 AM. My husband and I showed up to my inlaws for a birthday dinner, when I walked into the house I noticed a small flower arrangement on the table, I assumed that it was the one we sent, except it didn't look like the picture I saw on the website. I proceed to ask my mother in law if those were the flowers we sent her (my concern was that they had sent the wrong flowers) to our surprise she says, no Anthony (my father in law) got me those this morning.

I would not use this Flower delivery service. It was a week late and 10 hours of my time. This is what was sent for 100.00 dollars. Corporate was contacted and this was what they thought was "above and beyond".

I read many negative reviews about Teleflora, but thought they have been in this game for many years, so maybe my experience will not be bad. I ordered a fruit and nut basket for my grandma's birthday today, but it's now 4:26 pm and nothing has been delivered. I called the Teleflora customer service number and was told the floral shop assigned to do the delivery has closed for the day. What??? I was then asked to give them until 7 pm tonight for delivery.

I searched several online florists and went with Teleflora. Their site said the package could be delivered the next day without a problem. The next day came, and I kept waiting for my wife to react to the surprise flowers. Finally I get an email whose subject read "Teleflora Order ###," not "Problem with your order, contact us immediately!" I read it and find out they couldn't find a florist who had what I ordered. I emailed them instructions to find something similar and sent it quickly. No answer. I email again asking them to confirm they read my response. No answer. Finally, I called them. "Yeah, I called a florist, and they're gonna deliver something you didn't want, but not today, but tomorrow. It's too late (it was only 2:30 pm) for any more deliveries today. Is that okay?" No, that was not okay. I will never use Teleflora again, nor do I recommend anyone else ever use them. They ruined Int'l Women's Day for my wife. Completely unsat!

Please do not use Teleflora when ordering flowers that are important to you. (And frankly, when are they not?) My husband ordered flowers to be delivered to my office on Valentine's Day. He was so disappointed when after talking to me when I got home and me not saying anything about it that he finally asked if I got my flowers, which I had not. The next day I got a phone call from some florist delivery that was trying to deliver my flowers to the wrong number and street. I told them they had the wrong address and that they were supposed to arrive on Valentine's Day.

I recently used Teleflora through a Groupon purchase to arrange for the delivery of flowers a couple of days before Valentine's Day while my wife and I were out of town. To their (the local florist's credit) the arrangement was delivered to the right place on the right day. HOWEVER, the flowers were brown around the edges and wilting. I sent an email to Teleflora's Customer Service and have yet to get a reply.

I have no idea how Wells Fargo partnered with this company to offer a $15 discount. I placed my order on the 12th of February and it was to be delivered on the 14th. The order was not delivered and I emailed the company to tell them I was dissatisfied. A few days later, still no order delivered. I've tried calling and the line is always busy. I have been on hold for 40 minutes. I've emailed the company that I want my money reimbursed and still nothing. I wanted to surprise my mom for Valentine's Day and this company took advantage of that. Teleflora is a scam. This should be reported and the company needs to shut down. They are not helping anyone.

I ordered flowers corn Valentine's from Teleflora. They said they delivered them but didn't. I spent literally five hours cumulatively on hold trying to get the issue resolved without ever speaking to a person. I sent an email using their complaint form online. Never received a response. Two weeks and three phone calls later they admitted to not having delivered the flowers and 'offered' to give my money back rather than deliver them three weeks late. I never received even an apology. The worst customer service I've ever received. Never order from them.

Ordered flowers to be delivered on Valentine's Day at work. Flowers were never delivered. Sent several emails with no reply. Finally took the time to call. CS Rep was good and said they would investigate. Apparently, it is their policy that they require a signature and they would give me the name of the person who signed for it. Nearly a week went by. Then I received two voicemails with different explanations. First said flowers were delivered and left at the door. Let's be clear: the location is a major road in Brooklyn NY. What idiot would leave flowers on the sidewalk in front of a business on Valentine's Day? Also, this would be exactly in contradiction to the "someone must sign" policy.

I ordered flowers for my daughters for Valentine's Day, they were to be delivered to the workplace and high school. Neither of my daughters received their flowers on Valentine's Day, though my son got his gift. This leaves my girls thinking I didn't get them anything. I did, however, receive a delivery confirmation that both flowers were hand-delivered on Feb. 14. On Feb. 15, I spent over 2 hours on the phone with Teleflora during which time my oldest daughter's flowers were delivered to her workplace around 4:15 (I had been on the phone for at least an hour at this point). They were ridiculous looking small flowers in a 12" square vase. Nothing like what I ordered.

This is by far the worst online company I've ever dealt with. I had a sympathy basket sent to a friend at her place of business. Correction, I **attempted** to have one sent to her. I provided explicit instructions. Since she works in a Government building, she needed to be called to come down to sign for it. And I gave two numbers where she could be reached. The following day that it was **supposed** to have been delivered, I started calling Teleflora to see if it was. What a joke. That first call, I was on hold for 30 minutes and eventually gave up. I called again the following day. Same thing. 30 minutes on hold and hung up. I e-mailed them asking for a confirmation and if my friend signed for it. I get an e-mail that simply said "Your order was delivered." Nothing about my friend.

This company sucks!!! Didn't deliver my order on Valentine's Day... I had to follow-up with them - took a few days to respond and all they offered me was a refund. Still didn't deliver any flowers or refund. Gave them the opportunity to make it right - which they did not. Stay away - customer service or reliability is not part of their culture.

We ordered flowers for Valentine's Day for a friend who is a recent widow. We ordered them 2 days early and requested a confirmation email. The flowers never arrived, we never got a confirmation email. Called the 19th of February and we were told there was a mistake, the order was lost. They would deliver on February 20th, the flowers never arrived and we did not get a confirmation email. Called today the 21st was told they would deliver them today. No thanks, what is the point. Asked to talk to a supervisor, still on hold 40 mins later. No supervisor is going to get back to me and they are not going to do anything to make me happy. This company is a scam. I hope to heck I don't have trouble getting a full refund. I will tell everyone I know how awful this company is.

I can't even begin to describe how awful this company is. I ordered sympathy flowers for my sister and brother in law on February 10th to be delivered on February 11th. I received a delivery confirmation email on the 11th with a different order number listed than my original order number. My sister never received any flowers. I called Teleflora early this morning to see what was going on. The representative didn't have a valid excuse as to why I received a delivery confirmation when the flowers weren't even delivered.

My family went through this "company" to send flowers to family funeral we were unable to attend and they never got delivered. We called Teleflora and asked what happened and if we could get a refund since the flowers were never delivered. They told us they could deliver the next day but the funeral had already happened so we told them no and that we need a 100% full refund. They kept telling us that they are only able to give us a 40% off a future order and 20% refund, but the flowers were NEVER DELIVERED. We called multiple times and asked to speak to a manager and never was transferred to them. This company is a scam and should not be in business! DO NOT USE THIS COMPANY IF YOU WANT YOUR FLOWERS DELIVERED.

On Feb. 10th, I ordered flowers for a Feb 13th delivery. On Feb. 13th, I received a delivery confirmation. Unfortunately the flowers were no delivered. I e-mailed and called Teleflora. The evening of Feb 13th, I spoke to a representative of Teleflora who assured me that the flowers would be delivered on Feb 14th. Again, no delivery. Again, I e-mailed and called Teleflora. I was on hold for forty-five minutes before I finally hung up. I received an e-mail response on Feb 16th, but still no flowers. On Feb 17th, I asked for a refund, I purchased flowers elsewhere. I received an e-mail today Feb 19th, telling me that the issue had been resolved except I haven't gotten a refund nor have the flowers been delivered. The last e-mail I received stated the flowers would be delivered tomorrow... President's Day!!! Nobody will be there to receive the flowers I no longer want. Teleflora stinks. I agree with all the other one star reviews.

Placed an order, took my money, failed to deliver the order ever. Tried calling phone system, leaves you on hold forever or cuts you off. No person ever comes to the phone. This is fraud and theft.

Teleflora is a total fraud. My order was never delivered. Wrote several emails to customer service but not a single reply. Called several times as well but no representative was there to answer at all. I am sure this company pays a fortune to Google because it was placed as the 1st result when I searched for flower delivery. But its service is as bad as it gets. How I wish I had looked at these online customer reviews before I bought product from this fraud.

Save yourself the frustration. This company is a scam! On February 12, 2017, I ordered a featured standard floral arrangement to be delivered on 2/13/17 to a heart surgery patient at Emory Saint Joseph's Hospital in Atlanta, GA. My American Express card was also charged $56.46 on 2/12/17. I received a voicemail from Teleflora on 2/13/17 at 4:00PM that the delivery was not made. I called and held for 35 minutes and was told delivery would be made on the following day, 2/14/17.

My flower order was not delivered. Going on day 4 of no delivery and no explanation. Have called 3 times and always on hold for long period of time. Cannot get through. Also sent several e-mails to customer service with no response. One was even a request for delivery confirmation. I have no idea how to get my money back for my order that was never delivered. I will never use their "services" again. I am angry that I do not seem to have any way to resolve this situation.

Valentine's Day! Pretty big day in the flower world and I made the unfortunate decision to use Teleflora for my romance needs. I placed my order around 9:30am on Feb 14, got an order confirmation email, and thought to myself, "Great, that was an easy process, now I wait." And I waited. End of the business day is approaching and I haven't received a delivery confirmation yet, so I go submit a ticket to Teleflora's customer service page asking for an update. The only notification I get that day is an auto email sent to my Promotions' mailbox titled "Our Sincere Apology" with a coupon in the email for 25% off my next order. It doesn't provide any details about my order, though.

Really a -0- star rating! Ordered a Birthday/Valentine flower arrangement and while I was misled by an email delivery confirmation for 2-14-17 stating it was hand delivered, it wasn't delivered until 2-16-17 and left on a front porch! The customer center had a wait and by the time I went through the lunacy of their apologies and offers, 2 hours had gone by. A supervisor apologized and really couldn't understand the issue with the misleading delivery confirmation and charge to my card before the delivery was even made (at that 2 days late).

I ordered a bouquet of flowers for my Gf for Valentine's Day and guess what it never arrived!! I sent an email the day after, no response... I called 2 days later and they proposed me to change the day... and that's it!! Oh and maybe a 30% refund. Lol worst - never order from them again.

They didn't deliver. They never answered the phone or emails. You don't get replies or updates on your order. These appear to be thieves and scammers. 3 days later and still can't contact anyone. STAY AWAY!!!

Would that I'd checked first, but the amount wasn't that much and I wanted to get on with my day. But it was a big mistake. The flowers I ordered were never delivered and attempts to contact by phone or email went unanswered. It is now a full day since I placed the order and still no response. I don't know if they're out to rip folks off, expecting that a certain percentage of their "customers" will not turn to their credit card companies to cancel charges, or if they're simply royally incompetent. But either way, I cannot advise anything positive about this company or my experience with it.

I ordered flowers for my Mother the morning of Valentines Day PST. My Mom lives on the East Coast, so it was mid-afternoon EST. The flowers that were delivered looked exactly like the photograph online. They delivered them within 4 hours from the time I ordered them. I was hesitant to order them due to unpleasant past experiences, but the flowers were beautiful and my Mom loved them.

I am very disappointed with this customer service. The order number should be **, not **. Teleflora made a mistake or it's independent contractor made a mistake. I made this order on Feb. 1, 2017, and paid for the flowers to be delivered on 2/14/17. Now, I get a confirmation that the order, for some reason with a new order #, was delivered a day late (today 2/15/17). I expect Valentine's to be at least the one day out of the year for flowers to be delivered on time. I spent 2 hours on hold on the phone trying to reach Teleflora customer service. An agent put me on hold for another 10 minutes while they called the florist. I was told that it would be on a truck and delivered within 20 minutes (4:30 p.m). I kindly asked for that and a full refund. Then, only after threatening a bad review, am I told I will receive a 50% refund. I then receive an email confirmation from Teleflora that my arrangement arrived at 7:25 p.m.

Shout it from the rooftops, whisper in someone's ear, write it in a note, draw it on a wall. Whatever you do today, share the news that Teleflora is a rip-off. COST: $49.93 == NO FLOWERS == over 120 minutes wasted holding on Teleflora's customer service line == no response to emails. I will never use Teleflora again, furthermore, I will advise anyone to NEVER use Teleflora. Teleflora CANNOT BE TRUSTED. Losing the money is not the worst part, my Fiance did not receive his special Roses on our 1st Valentine's Day.

Terrible Experience. I have been on hold for 46 minutes trying to confirm the cancellation of an order. Canceled due to wrong delivery date and was told I would receive a cancellation email, which never came. I have no idea if this was canceled or not. Do NOT use this service.

How do you offer a specialty flower and then cannot deliver it? I ordered my fiancé favorite flower (bird of paradise) and you deliver basic roses as a substitute. First, you did not contact me to substitute my order with cheap looking roses and secondly you charged me the same price. How is a flower that is not native to the USA charged the same as something grown in someone's front yard? Your company is the worst and if I didn't have to give you a star I would of taken the empty stars away also. I will never use this company again and suggest to all that if you need flowers delivered to anyone on any day, don't waste your time with these crooks.

I ordered Valentine flowers on Feb 13. They processed credit card. Nothing was delivered on the 14th, all day long we waited. I called several times, and was in hold so long I had to hang up. On the 15th, I finally decided to wait it out and was on hold 90 minutes before talking to someone. She verified that the local florist did not make the delivery (yeah, no kidding!!!). Offered to deliver the flowers a day late for 30% off the price. I said no. She said that my original order came in too late (even though it was a day ahead of time). But then why did you accept my money if you knew it was too late? Why didn't the local florist call me? Why didn't Teleflora call me? No answers.

I first want to start out that this is the worst company to deal with! I ordered Flowers to be delivered on Valentine's day ($85.00). Well come 6:30 PM on 2/14/17 the flowers still have not shown up. I made my first call to customer service and was on hold for a 1/2 hour, called back and again was on hold for another 1/2 hour without getting picked up! I finally received an email that the flowers were delivered at 7:09 PM, this is really strange because there was no flowers delivered at all. I then called back a third time and was on hold for 1 hour before someone finally answered the phone. I explained that I am upset that the flowers have not been delivered but that I receive an email stating that they have been delivered. He then said that they could have them delivered the next day and I had to laugh and said to him that this was too late because the flowers were for Valentine's day.

I ordered a delivery of deluxe bouquet of roses for my wife for Valentines Day. The order was in terrible condition. I did not receive the # of roses as described, the roses were welted and the presentation was horrible. I then tried to contact their customer service department the next day to file a complaint and was on hold for more than an hour before I spoke with a representative who after some negotiations offered me 50% refund.

I ordered two sets of flowers for Valentine's Day. I only received confirmation that one was delivered. I tried for 2 days to reach customer service. No one answered the phone, no one responded to e-mails and no one was available for live chat.

This is THE WORST company out there. They promised same day delivery on Valentine's Day and did not deliver. I called 3 different times that day. I was on hold for 30 minutes at a time. They wouldn't tell me who the local florist was, they couldn't promise delivery, even though that's what they stated on their website. Today is 2/15/17 and I just spoke to a Customer Service agent, if you can even call this person that, and requested a supervisor. He transferred me back the IVRU. I was already on hold for an hour! This company is a sham. DO NOT BUY FROM THEM! They only want to take your money and run with it. They don't care whose Valentine's Day they ruin or if they piss you off in the process. Order locally! Lesson learned!! BTW I'm still waiting on hold... Going on 1 HR 20 Minutes and I'll be damned if I hang up!

I wish I could give this site 0 stars. It doesn't even deserve one. My boyfriend spent over $100 on flowers that were to be delivered to me on Valentine's Day. I understand that is a busy day for florists, but he planned and ordered this a WEEK ahead of time. They were to be delivered to me at my work at 12:30pm. They NEVER arrived. He got a confirmation email at 5:30pm saying they were delivered (even if they were, it would have been too late since I leave at 4:30pm) but the order number in the email wasn't even the correct order number.

I saw their offer online same day delivery... before ordering I read their cutoff dates for same day delivery as I was from Middle East and the recipient is my mom in Canada so we have a very big gap of timings like morning and night difference. It was Valentine's yesterday in Middle East while it is 13th February in Canada so I ordered online around 11am 14th February 2017 while it's evening in Canada. I made a special instruction to deliver the said flowers in morning as my mom is going out for work in morning past 10am.

It is 9:18pm right now. I was on hold for over 50 minutes listening to the same crap music and message "we apologize for the delay... And you may have to wait more than 5 minutes to speak to a representative." Finally someone answered. I spent $198.94 on flowers for my wife on Valentine's Day and they were not delivered. I would never have done it if I didn't get an offer in my email from Virgin America that gave me Elevate points for every dollar spent. Now Valentine's Day is ruined. I look like an idiot in front of my wife, who did not get flowers for Valentine's Day for the first time in 13 years together.

Updated on 01/08/2020: I ordered flowers for my wife and paid. On the morning of the delivery I received a call from a Teleflora person confirming the delivery address. Flowers were not delivered and I received an email later in the afternoon when it was too late to organise something else. The email advised me that the delivery was cancelled due to the florist being too busy. Received my refund but due to the change back to Canadian funds from US dollar I received less back than I paid originally due to exchange rate. Called many times and complained but they were not interested. There are many other flower delivery companies out there.

I looked at a lot of floral companies to send a delivery to my mother for Valentine's Day since she had just turned 70 last week and I thought she would really appreciate it. I ordered the standard size of Teleflora's Enchanted Cottage because it had so many blooms in the picture it seemed like it would be plenty. I also ordered a box of chocolates and added a note to get a signature and only leave with the recipient. I made sure my mom was going to be home so she could be surprised when it arrived.

I ordered the premium roses and instead they delivered something that wasn't even comparable to the standard version. It was a disgrace!!! I was better off going to the local market for the price I paid on V-day.

I ordered the Upsy Daisy arrangement, a bright yellow vase with white and yellow daisies and a yellow ribbon to be delivered to my daughter to cheer her up because those are her favorite blooms. Instead, she received a dark red vase stuffed with mostly big dark green leaves and a few dark purple mum blossoms in the center. It is ugly, sad and mournful looking, and very disappointing. Customer Service is not responding.

I ordered the "Hugs and Kisses Bouquet w/ Red Roses" on January 31st to be delivered on Valentine's Day. I received an email from Teleflora stating this arrangement was no longer available on February 3rd. I was given an option to have a "holiday themed arrangement" sent in its place. We received a very small arrangement of purple carnations and other pink and purple flowers. It was arranged horribly, and frankly, I was embarrassed that it was delivered to my girlfriend. It had nothing to do with Valentine's Day nor was even close to what I ordered.

I would give it no stars if I could. This is the single most unpleasant business interaction I have ever had the disgrace to participate in. I ordered the flowers in the website saying it would be 20 dollars. Then they sneakily added 20 dollars more due to *fees*. Afterwards the flowers arrived late and this is the worst part of all. The delivery driver wasn't a Teleflora employee, it was a third party that was hired for the day to do deliveries. She left the flowers in a parking lot and harassed a security guard to receive them and then drove off. She was a complete jerk. The flowers never arrived and I've spent the last 40 minutes on hold to see if this crappy company will refund my money.

I placed an order for my daughter who is in graduate school alone in a town 3 hours from my home with Teleflora. I placed the order the week before Valentine's Day and agreed to pay $18.99 for the flowers to deliver. They took my order and my money and I let my daughter know she would have a surprise on Valentine's Day. I checked my email today Monday 2/13 (the day before Valentine's Day) and had an email from Teleflora stating they did not offer that particular arrangement in her area so I chose from my choices to have the designer choose her arrangement. I then received an email stating they did not offer that in her area again.

We ordered flowers for a friend who just had surgery. We wanted a nice bright sunny arrangement and found one on Teleflora. The flowers were ordered and delivered and the recipient thanked us for them. Later, we received a picture of what was received and were totally embarrassed. The arrangement was not anything like what was pictured. Calling Teleflora we received the treatment described by many others here. After being on hold several times for 15 - 30 minutes, we went through a series of offers. 1-"How about 20% off your next order." "Um no thanks. Just want the flowers we ordered." 2-"How about 15% refund for this order." "Um no thanks. Just want the flowers we ordered." 3-"How about we deliver an even nicer arrangement." "Great. That would be nice." "Oh, by the way, we will need to pick up the old ones." Really? I need to tell the recipient to hand back the flowers they received? What exactly will the florist do with them??

Please use your head before posting reviews. First of all, Teleflora DOESN'T guarantee ANY timed deliveries & USUALLY all orders are delivered before 7 PM, however it may be later. It all depends on how many orders the LOCAL SHOP has going out that day & I'm sure you wouldn't want the local shop to put off delivering a funeral piece so she can get your arrangement to your Mom early (& I don't think your Mom would want that either).

Placed an order on 01/30/17 for a sympathy flowers. Tuesday I got a call that flower color was not available. Told CSR that is ok to change color of flowers. Called Wednesday. They even did not know that was ok to change color of flowers, at least that was their excuse. Called Thursday flowers still not delivered. Could not tell me reason. Called Friday flowers still not delivered. This is the worst company that you could purchase from. They do not follow up with their customers, flowers do not get on time and they are ok with their system. When I asked the supervisor how their confirmation process is completed he could not even tell me. Big mistake. I should have gone to a local flower shop instead purchasing from them. Will never ever use their service.

On January 26th 2017 I ordered flowers to be delivered to my daughter for her Birthday. They took $62.58 off my card when I placed the order. About an hour or so later I received a phone call that they could not do the delivery on that day. They offered to deliver the next day I said "No cancel my order. I don't want flowers delivered a day late." She said ok and canceled the order.

First, this shouldn't even get a star, but that isn't an option. My daughter turned 25 on 1/27/2017. She was born 6weeks premature. She now lives in Texas. I wanted to send her flowers to mark this milestone and let her know how much I love her. I ordered the "Arrive in Style" standard bouquet. A gorgeous white and pink arrangement of white lilies, pink roses and some smaller white flowers, very little greenery in a clear round vase. This Really represented the Angel that I received 25yrs ago. I ordered her flowers for deliver on 1/28/2017.

At 8 am I placed an order for delivery. It was not a special holiday. At 5:37 pm I received a dicey confirmation by email. At 7:20 pm I checked with recipient and no delivery!! I called Customer Service and was placed on hold for about 10 minutes. The representative said the flowers were en route. The recipient is 76 yr old female who lives alone and doesn't answer the door after dark. I asked the rep to call me back in a few minutes while I phoned to verify delivery. It is 70 minutes later and no return call. Save yourself some frustration and do not use Teleflora.com. Twelve hour delivery is absurd.

I placed an order for a bereavement on Jan 15 for a delivery date of Jan 16. I ordered a "Blooming Garden Basket", chosen specifically for the bright colors and the option to be replanted outside. On Jan 23 I discovered the arrangement wasn't delivered. After many phone calls, they agreed to deliver the basket with an apology letter for the delay. It was finally delivered on Jan 26, but not at all what I ordered. I placed a complaint and the Teleflora representative was totally defensive, talked over me as I was explaining the reasoning behind my choice. I had the arrangement sent to a home. If I had it sent to the funeral, I would have never known it was not delivered. I wonder how many people have ordered without their product being delivered.

I placed an arrangement on the 1/11/17 to be delivered on my daughter's birthday 1/19/17. No email all day, not a phone call, nothing. I went to lunch, came back, called at 2:18 pm. The person I spoke with said "you should have received an email". I said "I didn't receive anything." So she said "ok the arrangement you ordered is not available. We can make one that would be similar." I said "yes that's fine." I waited an hour to call back to make sure the flowers were deliver prior to 4:30 like I had specified to find out that everyone they called said it passed the delivery time and refused the order.

The facts: From the time the florist purchases a membership to fulfilling your order. Teleflora has a business model that makes it easy and somewhat affordable upfront to start a flower shop. The Membership application and Rules and Regulations state all fees and commissions. Both documents are in a Contract form and disclaimer to seek legal counsel does not appear on either document. The membership is two parts, clearing house and technology. Each part has its own separate set of fees. Teleflora statements are sent each month breaking down the cost of clearing house, technology, membership, publications, eflorist, outside marketing and Teleflora fees.

Extremely disappointed and embarrassed. I was not able to take a picture because I was at a mortuary. The arrangement was surrounded by beautiful ones and I was disgusted for the appearance of simple and cheap. It was NOT cheap. NEVER AGAIN!!! I bought the Deal of the Day for Funeral. They would use "the best flowers of the season." It seemed like a $6.99 deal from Ralphs or Vons, but arranged in a vase.

I placed an order on 1/4/17 to be delivered on 1/5/17. Teleflora called me and said they can't have it delivered until 1/6/17. I agreed that would be ok. Got called back saying the florist did not have the flowers I ordered and would I accept a different arrangement. I agreed. on 1/6/17 my order was NOT delivered. I called Teleflora. They said they would research and call me back. After not hearing back, I called them on 1/7/17. I was told that they were looking for a florist to complete my order. Again, said they would call me back.

I found Teleflora on Groupon. I had no problem making my order and applying the Groupon coupon. The Teleflora website and floral arrangement prices were very attractive compared to local florist. It seems Teleflora is online and acts as a third party to work with your local florists. Since they did not deliver to the recipient's ZIP code I had the delivery sent to myself. Hence the reason I was the recipient.

I ordered the zen artistry arrangement because "white orchids were not available in that service area". The purple orchids were substituted with what now... discolored bamboo and WHITE orchids. The arrangement falls flat. The vibrant green is not present in the bamboo, it is BROWN and not all the same length. The other pop of color that was to be represented by purple, was replaced with white. It's way too busy on the bottom portion. It looks like they just threw extra junk in there to compensate for the ugly bamboo and the non-colored orchid. Where are the GREEN berries? Why are they red? And even so... why aren't there three bunches instead of just one? The fronds on the right side look thrown together, not neatly arranged. Do the florists they have hired even know what "zen" means? This is NOT what I consider to be a "premium arrangement", it gives me a headache just looking at it!

We ordered flowers for our grandmother's funeral. My husband was deployed and couldn't be at the funeral. This was the least we could do. We ordered them to be delivered on 2 Jan for the visitation. We were NEVER notified that no one was open and the ordered wasn't even processed. We didn't know the flowers weren't there until we called our family. We were hoping they would make it for the service. I got a call early the morning of the service, telling me they couldn't be delivered until today (3 Jan). I was upset, but I was all right since they would at least make the service. NOPE, I WAS WRONG!!! They called again, quite a bit later, telling me they couldn't get the flowers I ordered and if another arrangement would be all right. At this time it was 2:45 pm; the funeral started at 2. Now I had to give them another address to a family member's home and they are suppose to be delivered to them tomorrow (4 Jan).

I placed my first order with this joke of a company earlier today LONG before the 3 pm cutoff for same day delivery according to their site. Several hours later, late in the day I get an email and a call that they can't find a florist in the city to do the arrangement and delivery. This was absolutely ridiculous considering I could have called about half a dozen local florists and had it done the same day had Teleflora notified me sooner. I canceled my order and was told it would be 7-10 days before I got a refund. Oh yeah... that was after paying $18 for delivery.

I purchased a discount on groupon for Teleflora thinking it was a great deal. Well, I have no problem with groupon, but I certainly do with Teleflora. On 12/20/16, I ordered the Thomas Kinkade Jolly Santa Bouquet Premium to be delivered on 12/23/16. With the $40 discount the arrangement was $78. The arrangement was not delivered the day it was supposed to be, yet I received a delivery confirmation for it. I then phoned Teleflora and waited over 20 mins. for someone to come on the line. Once I got someone live, he wasn't very much help insisting that the flowers were delivered (funny I got the delivery e-mail on a Friday evening after 8 pm. I don't know of any flower shops that are open that late). He then stated he would contact the flower shop and see what was going on and call me back within 2 hours.

My order was delivered 4 days late and looked shabby. It took more emails than I can count and 2 phone calls to convince Teleflora my order was never delivered by the local florist. All my emails were answered by a different service rep, and they basically said "that order has been delivered". When I replied "no it has not," they would say "Oh I'll look into that." And I never heard back from that rep. Finally today a Teleflora rep actually got through to the florist and they delivered a arrangement that looked like it had been in his car since Friday. For all this Teleflora is giving me a 40% discount off the bill. I am never using them again.

I ordered a Christmas bouquet for my best friend's family for Christmas. I ordered 2 weeks in advance. When they were delivered I get a picture thanking me for the flowers but the flowers were wrong! I called customer service and they said they could either give me 50% off my next order (which is an existing Groupon) or they could pick the flowers up and redeliver them. I have never in my life heard of such a thing! Save yourself the trouble and don't order from here. One more customer lost.

Quality is horrible, customer service is horrible! The flowers that were delivered were nothing like the picture online. When I called they told me they would redeliver the flowers, that was a lie! The flowers never arrived!!

I ordered an arrangement online on 12/21/2016 for my 93 year old aunt. It has never been delivered. Now I find out today, after days/hours of trying to get through to a human being at customer service, that the order was canceled on the 21st because none of the partner florists in her area had the materials to create the arrangement. On the order form I specifically put in my phone number and requested a call if there was a problem with order/delivery. To date, no call.

I ordered flowers for a friend going through a rough time. Paid slightly over $45 for the arrangement and all shipping/extra fees. Once the flowers were delivered I asked my friend to send a picture and it was missing more than half the flowers depicted in the photo online. The colors were definitely a bit off - or even missing - from the arrangement and I just wasn't happy with what I paid for.

I too like others ordered flowers for this Christmas as a gift and ordered the premium. When they were delivered and posted on Facebook I was devastated. The flowers were different and looked like a child picked them and put them in the vase. I will NEVER order from Teleflora again. I was disappointed and embarrassed because it looked like I was cheap. I sent an email to their customer service, but haven't heard back yet.

I ordered flowers, the Holiday Splendor, for a dying friend and his wife. I paid extra for next delivery. The picture shows a beautiful Christmas arrangement with white roses, Red Carnations and greens. They got 6 pink flowers delivered 3 days after I ordered. I complained. They offered my 40% off my next order. I complained again. They offered me a 20% refund... I will never order from Teleflora again.

I ordered a Premium holiday bouquet for my sister in Florida. She sent me a picture, and the quality of what was delivered didn't come close to what was pictured online. The bouquet looked like a few straggly flowers that I picked up at a supermarket and tossed into a vase. They didn't even look like they were arranged by a florist. I contacted customer service requesting a credit or a re-delivery of a bouquet that looked like what I ordered, and they offered me a 40% discount on a future order. Needless to say, I will NEVER be ordering from them again.

I am giving one star for now, until I get appropriate feedback from Teleflora. I wish I had read reviews on Teleflora first, as I would not have ordered from them had I seen all of the bad reviews. I put in an order on Sat the 17th of Dec for a Christmas flower bouquet to be sent to my parents on Mon Dec 19. The order went through fine, no messages came up that it wasn't available for delivery today in their zip code. I talked to my dad later tonight, just called to basically check in & thought he might mention the flowers, he never did. Asked if they had been home all day, he said yes, except for about 15 min. Had to let the cat out of the bag for him to check the front door just in case flowers came while they were gone - nothing. Now it's not a surprise for my parents anymore.

Fast convenient, on time, large variety. Whenever I sent flowers, they take care of everything. I trust them so much. I let them do the flower arrangement, and it always looks great. When they are out of stock, they have good ideas and you can trust them. I pay later because I use my Fingerhut account.

Standard arrangement was $34.95 and supposedly measures 12" wide by 12" high. I paid an extra $30 for the Premium arrangement upgrade, which supposedly measures 16" wide by 17" high. (See photo). What was delivered looked like my toddler took a bouquet of grocery store flowers and shoved them into a vase. It was tiny and pathetic and measured even SMALLER than the standard arrangement. (See photo). So much for my $30 upgrade!

I paid $375 for 4 premium sized arrangements to be delivered to family members. I was charged twice for one order and Teleflora insists I have not been charged twice, yet I can see the duplicate charge and the funds have been taken from my account. Additionally, I ordered the premium sizes of all orders and my family received small arrangements that should only have cost a fraction of the price. Ridiculous. I can't begin to express my anger. I will NEVER buy from them again. And they better be refunding the duplicate charge. Attached are images of just one of the four arrangements. One is the picture of what I ordered, one is the item that was delivered. The item delivered would be somewhat understandable if I had ordered the standard size, but I paid a lot of money for 4 PREMIUM arrangements.

I ordered online a week ahead of time to have a large poinsettia delivered as a gift Dec. 1. It arrived a day late and was embarrassingly scraggly. This is the response I received from Teleflora when I asked that a replacement be made. I only wish my lovely mother would have told me that this arrived a day late and was an incredibly crappy, ugly plant.

Please for important days that you might need flowers i.e. anniversary, valentines, birthday... DON'T RISK IT WITH TELEFLORA! They were supposed to deliver on the day of and they decided not to show. Then they said they will look into it and decided never to respond back. I emailed them and they said they will deliver it 3 days later and begrudgingly agreed because I told my gf the flowers were coming late. Then they didn't show AGAIN!!! WTF?! If you're like me and you want flowers but aren't sure, let this be your warning, don't go to Teleflora. It's a 20% chance they will actually deliver the flowers.

We had a Thanksgiving centerpiece delivered ahead of time to a huge family gathering in MD. When we arrived and saw the arrangement on the dining table, it was pathetically small. The standard arrangement width as shown on the Teleflora website is 22". This was barely 14". For $61.00, it was shocking. The 16" height was because of the candles, not the flowers. Very sad and embarrassing. I will never use them again. Do not order with them. Also ProFlowers was bad, very deceiving. They are harder to deal with on the phone. The best Teleflora could do was credit me back 50% on my card. I have not seen any positive reviews of them.

The order that I placed doesn't match with the one I received. It was terrible. I requested Heart and Soul and they delivered I have no idea what. I am very disappointed. I would like to give them a -1 star rating.

I ordered beautiful flowers, 15 roses in a beautiful vase for my daughter's birthday. What she received was pitiful. She received 6 roses in an ugly 6 inch vase. Not real baby's breath and partially dead greenery. I am SO EMBARRASSED. I am demanding a total refund. DO NOT USE THIS COMPANY!

My flowers did not arrive on the day specified. They lied to me on the phone blaming the florist, however when I called the florist they stated they did not receive the order when Teleflora said they placed it. Local floral shop was kind and helpful. Teleflora was supposed to credit a discount as I paid for same day delivery - have not gotten the email confirming the credit although I called twice and they said they sent the email confirmation. I received a survey - but no credit. Will NEVER use them again.

I wish zero star was the option. Extremely dissatisfied!!! I ordered the bamboo last week and it was supposed to be deliver on Monday 10/31/2016. I emailed their customer service two times before delivery date and asked them about my order but they never replied and I just got confirmation that "we received your emails. We will contact you as soon as possible." but they never did it! They called me today on 11/1/2016 and told me "we are sorry we couldn't send it yesterday and we canceled your order and your money will be refunded." I called them and said "I don't need the money, I wanted the flower to be delivered on exact date I requested!"

Ordered birthday flowers for a very important client. Paid the additional fee to get them delivered by 1pm. I called Teleflora to check if they had been delivered by 1PM. They had not since they couldn't locate a local flower shop to deliver the flowers and ASKED if I wanted a refund on the additional fee. I called a couple hours later to see if the flowers had been delivered. They couldn't find a local flower shop that had the flower arrangement I wanted. I explained that it was my client's birthday and they needed to be delivered by 5PM when the office closed. The Teleflora woman guaranteed it would happen.

I have ordered flowers several times from Teleflora and once the flowers were not delivered on the day scheduled (two days late), twice the flowers ordered did not look like the picture online, this past order the flowers weren't the color I ordered. This is the worst company as a florist. I will never use this company again.

I placed a flower order for my grandmother's 88th birthday, and paid extra to have early delivery. I received an email 3 hours after the delivery time was suppose to take place. They did not contact me prior via phone to let me know...nothing...just an email that they were not able to make the 'deadline'...wanting me to select another date. I was on hold over 20 minutes with customer services waiting to try and get a refund. I just hung up and filed a dispute with my cc. DO NOT USE THEM.

If I could give 0 I would. The flowers were half dead and smushed. It wasn't what was ordered at all... The company won't give more than a 50% refund. Wasn't in the shape of a heart. Didn't even have roses as the photo shows... Order elsewhere. 66$ for carnations is ridiculous. False advertisement from the website photos.

Compare the pictures. What was ordered, in my opinion, bears no resemblance to what was delivered. Though Teleflora emailed that the flowers were to the value of the order, I received a full refund of $73.27 which was a 20% discounted price. I strongly suggest that if you order that you investigate as to what is delivered. I emphasize that I received a full refund.

I ordered good luck bamboo for my mom for her birthday and 4 days later she still had no order. I was told everyday that they were sorry. When my mom finally got order it was incorrect!! I am very dissatisfied. I will never use Teleflora ever again!! They ruined my mom's day!! They don't even deserve 1 star!!

Last night, I ordered a deluxe flower arrangement for well over $64 including everything. This was being sent to a hospital for my gravely sick sister. As you can see from what the order was supposed to look like and what was delivered, my sister received an ugly arrangement that looked like it was put together by a 2 year old. When my sister's husband texted me this photo with a thank you, I about fell off my chair. I am beyond embarrassed.

If I could give no stars - I would. This was my first time using Teleflora. I ordered a premium, beautiful, big bouquet for my mother's birthday three weeks in advance. It was to be delivered on a Sunday. I selected the Premium Sapphire Skies Bouquet. The delivery man called me around 2:20 PM that day and left a voicemail saying he didn't have a clue as to where the recipient's address was and he didn't know where to go. I saw the missed call and called back no more than fifteen minutes later. I left a voicemail, called again, and even texted him. He never responded. Then mysteriously I received a delivery confirmation email around 4 PM which said that the flowers had been delivered. My mother comes home that night and finds no flowers. I call the next morning because Teleflora has inconvenient customer service hours, and they assure me that the flowers will be sent out today.

Mom's 80th Birthday Flower Delivery a BIG, BIG DISAPPOINTMENT!! 99 dollars and some change. Delivered was UGLY!!! Not what I picked out. 7-Eleven convenience store has nicer arrangements for the about $5.99. Teleflora - stop focusing advertising. DON'T USE TELAFLORA!

I placed an order for a birthday delivery in the late afternoon but before their 3 pm deadline for same day delivery. I received an e-mail the order was successfully placed. 20 minutes later I get a call there was a problem verifying my CC. They continued to relate it was now too late to send the flowers same day (her birthday). They offered me a 30% off code as their apology. I tried to place the same order again 2 days later as the birthday recipient mentioned she would be home that day for 1 day. I tried using the code but it would not work. To comply with the 3 pm deadline, I placed the order online and completed it. I then called customer service to apply the code but was very specific that I placed the order online first in order to make the same day delivery cut off. She goes to apply discount, which ended up not being much of a discount at all so I told her not to apply that. I would use it another time.

I placed an order 2 days ago for a birthday delivery and late afternoon, ON the day of delivery, I get a notification to say they cannot deliver today. When I called I got a string of apologies, which are of zero use to me, when I now have no time to arrange for anything else. Their excuse was that all the shops in the area have done their deliveries for the day and they'll include a note of apology with the delivery. How, with 2 days notice, was the order NOT placed in good time for delivery on the right day? And you have the balls to charge me a service fee for a service I didn't receive? Really??

My folks used Teleflora to send me flowers for my retirement but they never arrived. Teleflora said they'd deliver the next morning to my house, they never arrived. I called them and didn't even receive an apology. My folks are canceling the order.

I ordered flowers from Teleflora for my wife for our anniversary the week prior, as I had to be out of town on that date. On the day of our anniversary I get an email late in the afternoon that I couldn't read immediately because I was working. When work was over I read it, only to find out that the flowers would not be delivered that day. No alternative solution, no apology. I called them, and after trying to make them realize how useless late anniversary flowers are, and having to escalate it, they offered what they thought was a generous 20% off. What a joke. Then I get the customer service survey email asking how "Keith" did, but the CS person was a woman. They obviously have a severely broken customer service model that needs overhauled, and obviously poor execution. They proved they can thoroughly ruin a special occasion for you and not feel bad about it. People need to understand the consequences of dealing with this company.

Ordered exotic arrangement flower delivery and my recipient got something I didn't order. It just slightly look like the order. It is very upsetting to order something and get a very cheap looking arrangement. And when I sent them the picture of what I ordered and received, customer service response is "We can substitute to similar if the exact flowers are not available. No refund or exchange." My intent of the complaint was not to get a refund... It was simply to express my experience. For almost $100 to get this?? Will never use their service again.

So I ordered flowers to be delivered on Sunday. I was home all day and received an email that my order was delivered. Went out my door and nothing was there. You did replace it. But what I received was horrible for $50. dollars - I daisies and 1 lily. REALLY!!! I could of done better going to Costco.

There is no place to track an order online! Didn't come to mind even to check if Teleflora has an order tracking system because in our days it's available everywhere. Called customer service and they told me that they cannot check the order till tomorrow either due to the systems maintenance and delivery was scheduled today. With so many flower sites available, it's obvious that we won't use Teleflora ever again.

I ordered flowers on 8/25/16 to be delivered the next day to my wife's work. I made sure to leave her cell number on the order so they could contact her and have her come down to the desk to get them. I was so excited, since they were to congratulate her on her work assignment and I wanted her to have the experience of receiving the flowers in her office. They called her an hour before she would normally leave work, to tell her that they tried to deliver to the house but were turned away. (The address was for a commercial building, not a residence). My wife unknowingly, said it would be okay to deliver to her residence instead.

I was disappointed with the product purchased at Teleflora and with their customer service. I bought a Money tree that seemed like a delicate product, but when it arrived it was a ugly tree that looked like a plant someone could pick up in a public park in NY... completely different than what I paid for. In the picture the container looked like a square wood and when we got it it was a cheap/horrible plastic... Their answer to my complaint: "I have reviewed the attached photo and the delivered item appears to be very similar and with acceptable substitutions." I highly recommend you to stay away from Teleflora! Their product's pictures are taken to cheat on customers and they provided a poor customer service response!

I placed an order for an arrangement (1948 Ford Truck as the vase). After I placed the order, I realized I wanted to confirm that the vase would not be substituted but I was flexible on the flowers. I googled Teleflora to obtain a phone number and came along the reviews. My heart sunk when I read all the negative reviews and I was ready to cancel the order. As a matter of fact, when the gentleman answered the phone the first words out of my mouth was "I would like to cancel my order". I explained I read the reviews and I no longer wanted to keep the order as I feared what would show up. I happen to live in an area with pretty good flower shops and after speaking with him (he could not disclose which shop would be handling my order) but he placed me on hold and confirmed that the local flower shop had the vase I wanted and it was ready for delivery.

Ordered Mother's Day flowers in May and as of August my card got used twice for other people's orders. They are not supposed to keep your credit info in their system. I have been getting jerked around by their sucky customer service reps. I was supposed to receive a fraud letter by email which never happened. I have been asking since the 15th. I wish I read reviews before I used this place. They suck and I am letting everyone know.

Terrible experience. My husband ordered a $130 premium flower arrangement and we got an arrangement with 3 lilies and 6 roses. I have included pictures for reference. Talk about false advertising. When I complained about the arrangement they offered me a 25% refund! While in the complaint process, the actual flower shop called me telling me that I had to give them a good review and tell them how beautiful their flowers were. So ridiculous. I could have gotten the same arrangement of flowers from Publix for $6.99. In addition to a ridiculously small flower arrangement, teleflora's customer service was terrible. Every email they sent to me was from a different customer service rep... a total of 4 of them. I do not know how this company is still in business!

I have ordered exotic arrangement for my cousin's wedding anniversary. What came in place was cute, but far from exotic. I understand it's hard to reproduce exact copy, so some deviation is expected, but what my recipient got had everything wrong - vase, set of flowers, color scheme...

I ordered flowers for a friend in north Carolina on a Saturday evening to have the flowers delivered for a Monday afternoon. I chose teleflora because the slogan proudly stated on the website banner "Next day and same day delivery available on all bouquets. After choosing a bouquet of daisies, I checked out without a problem and sent an email confirmation being told they would be delivered Monday. Monday at 3 am, I received an email saying that the bouquet could not be arranged for Monday and requested another date for delivery. I was given the choice of three dates, the following Tuesday, Wednesday, or Thursday for delivery. I chose the following Tuesday.

I wish no stars was an option. I wanted to send an arrangement to a co-worker in another city, and thought Teleflora would be my best option as I wanted to make sure I could see what I was sending. I spent quite a bit of time on the website, looking at different arrangements, and deciding on size. The site allows you to select standard, deluxe, or premium, and the appearance of the arrangement changes as you change your selection. Obviously, the conclusion one would come to (and clearly Teleflora's intention) is that this would represent what you'd get. I understood that there may be some substitutions (i.e. pink instead of purple, carnations instead of alstroemeria, or so on).

I ordered an arrangement for my Mom's 60th birthday. WOW - what I ordered and what arrived was so disappointing! I contacted them and shared photos of what was ordered and what was delivered - and they said it was acceptable. RIGHT - needless to say I will never order from them again. I do understand that materials may vary from each location - but REALLY - this arrangement is a bit lacking for the price that I paid! At least it was delivered on time. Teleflora is not willing to compensate for this lackluster arrangement. Stay clear of Teleflora!!!

I ordered a sympathy plant for my Sister in law for her mother's passing. Originally it was suppose to be delivered same day. After confirmation I was informed by email that the plant was not available for delivery in her area on that day and to pick another arrangement OR change delivery date. I chose to postpone the date to the next day (the day of the celebration of life). I received a confirmation email for the new date. Nothing was delivered!! I tried to call but they were closed.

Ordered flowers for my daughter for after her surgery today. Man what a disappointment!! Ordered the "arrive in style" only they arrived in dismay! $80 for the flowers and delivery only to see that the arrangement was fall apart and was not even the correct colors! I ordered the premium so the vase would be full and beautiful for my baby girl to have something pretty in her room with her while recovering. The flowers ended up in the trash! I wish I would have got better pics of the pedals that were falling off and the stems that were snapped. The flowers were supposed to be "rose pink" roses and white lilies. However I got white roses with red tips, carnations, some other flowers and maybe 4 lilies that were not even bloomed yet. The vase was scarce to say the least.

On Thursday I ordered an expensive bouquet of flowers on Teleflora. I chose delivery on Friday. It was imperative that the flowers be delivered on Friday. It was explained on the site that I would receive confirmation that the flowers were delivered. What they didn't explain that you might have to wait for a week until you received that confirmation. By that time, of course, the occasion would have passed and you are left wondering if the delivery occurred. When I contacted Teleflora customer service via chat they attempted to circumvent/re-route me to email. They assured me that I would receive an email confirmation as soon as I received it which, of course, is double-talk.

When my friend sent me a pic of the flowers I sent her I was shocked. See picture "1st". Attached is a copy of a picture of Cotton Candy - what I ordered. See "ordered". I called and told Teleflora how upset I was. After a 48 minute conversation they said they would have the florist pick up the flowers and have a different florist create and deliver the flowers. See picture "2nd" = Still not close to Cotton Candy! And the original florist called my friend and told her that he had delivered the flowers and used the 'recipe'. How dare he call the recipient of the flowers and argue with her! TOTALLY DISAPPOINTED. Will NEVER use Teleflora again, ever!!!

I paid to have flowers get to location early only to find out it maybe a day after the event I sent them for. I had to fight to get a riding and was made to feel like it was my issue. Shop local. It's always best. Local business care about its clients. Teleflora only wants your money and could careless about you.

NEVER use Teleflora. They use bad florists, their customer service is AWFUL!!! I ordered funeral flowers on 3/16/16, the order delivered was devastatingly bad. I called for a full refund and wanted the figurine (which was ordered originally) to be sent to me for the family since the figurine in the arrangement was also wrong. I was told by Teleflora they were sending it out to me right away! On May 23rd, I called them back to notify them I still had not received my figurine. I have been on hold with Teleflora for 43:05 minutes as of right now. I have been told the figurine was sent out from their warehouse in Minnesota on 5/23 and was expected to take 6 weeks to be delivered to me in Missouri. I'm waiting to hear what excuse the 2nd manager tells me. Do not use Teleflora!!!

I placed an order a week ago and what was delivered didn't even compare to what was ordered. This is unacceptable. WILL NEVER ORDER FLOWERS FROM HERE AGAIN. I SHOULD BE ALLOWED A FULL REFUND.

I bought yesterday the Teleflora's Polka a Dots and Posies - Premium (Product ID T52-3C). And my wife received this for her birthday. I know that not to expect exactly like the picture, but this is too much. I want my money back. She NEVER received the balloon!

After placing an order THREE times with Teleflora, I still ended up with no birthday gift for my loved one. I was never advised that the order will not come. The first order was attempted online. It failed to go through, so I then placed the order over the phone and was told to expect a confirmation email. The confirmation never came, so I then emailed Teleflora asking for an explanation. Only then I was replied to (via email) with the explanation that the order could not go through because items had been 'black listed' from a previous 'fraudulent' order. I then called in for them to explain what that meant and was told to contact my bank/credit card company, which I did. I was assured by my financial institution that everything was fine with my card and that the payment did go through, but it was then credited back to my card a few hours later.

The website is setup to accept flowers orders for the next day. This is what I did. I ordered flowers for a Sunday delivery... only to find out that they don't have a Sunday florist and can't deliver my order until Monday. What a RIP OFF!!! I would have gone to another site if I knew they would accept the order and then not deliver. Changing the website or finding a local florist to fill the orders requested is the way of not getting so many poor reviews!!! Mount Prospect, IL.

Placed order for 5/27 delivery. I received an email from Teleflora on 5/27 stating the "delivery had been made & signed for by recipient". A blatant lie. The florist had called recipient BEFORE making delivery & was told NOT to deliver since recipient was out of state. Recipient stated SHE would PICK UP the flower on her 5/31 return. Upon arriving home 5/31 recipient found a soggy box full of dead flowers, so she called the florist & talked to the same person, who stated he had "made an executive decision to go ahead & deliver the flowers anyway". Since the neighbors were also not at home, the flower we just left on the porch. He then told the recipient the following:

I wish I would have read the reviews for Teleflora before I started using them. I have sent quite a few arrangements to clients who were probably were too kind to say anything negative about the arrangements. I sent my Mom flowers for Mother's day and came over a couple of days later. So disappointing! Little arrangement (paid more for med. size) the flowers were mostly dead, topped off with the most pitiful bow ever! Called and was put on hold for 20 min., then hung up on. Called back, another 20-minute hold before I spoke to a representative. They told me no refund because I failed to send back the flowers. Sure would be nice if companies cared about their customers.

I sent flowers 6 days prior to Mother's Day to make sure my mother would receive them. The order came in (dead flowers). Teleflora picked them up on my request and was going to make a new one. Two days later still no flowers. I called the company that picked them up and they said... "Oh, they cancelled your order, you should had called us direct and there would had been no issues 'cause Teleflora is awful". I called Teleflora again and supposedly they were going to get a new company out, well at this point it's Saturday. Sunday at 1pm I get a call from new company and they said they are too busy. They could not deliver but could deliver on Wednesday! 3 days after Mother's Day... I was very upset since. Also we were dealing with my mother getting cancer testing during that same week. This was suppose to be a picker upper... DIDN'T HAPPEN.

What I purchased not even close to what was delivered! The picture bouquet in yellow is what I ordered. The other picture is what was delivered??? VERY upset! Not even close!!!

I ordered flowers to be delivered on May 6, 2016 but the flowers were not delivered until May 7, 2016. By that time, the occasion had passed, which was very disappointing and embarrassing. I asked Teleflora about the issue and they offered a discount promotion code for my "next order." I told them I had no intention of using their services again, and suggested they refund my order, since they did not deliver as promised. They issued a 50% refund and indicated that in order to provide a full refund, I would have to provide the floral arrangement. By the time this process had played out, the arrangement was long dead and discarded. Teleflora insisted that they needed the arrangement to provide a full refund. I asked why this was necessary and no one could answer that question. I will never use this company again. Terrible service and ridiculous policies.

I just want to write a feedback about this horrible company. I ordered corsage/boutonniere for my son's prom. And they supposed to give me delivery confirmation today but no calls so I called back and they said they can't hold of flower shop and can't tell me any info. Really? So I kept calling them and finally someone said they got hold of flower shop but don't have same flower that I ordered. I just couldn't believe that they didn't tell me earlier so I can cancel and find it in another shop! Since I don't have any time so I said whatever but make sure they get delivered on time so he will have flowers at least.

I called Teleflora. Placed a $76.00 order. She got all my information. Said they would be delivered that day between 1 and 4. The flowers NEVER got there! The next day I get an e-mail stating my card didn't go through. Why she did not call me is beyond me... She did have my phone number. I was upset although 2 days later I thought I would try them again. Only if I would have read the reviews first. Then I never would have called back. I placed another order. Received a confirmation number to make sure my card went through. Mind you it was exactly the same card. Again the flowers never got delivered. So I called the next day talked to a representative. She said she was gonna call the florist in the area that my mom lived in and get to the bottom of this and she would for sure call me back in a couple hours. She never called me back. Again the flowers never got there yet another day.

Placed two orders to same location and to same person. One order not delivered. Ordered 2 days in advance. I called for full refund. Let's see what happens. Never received refund confirmation as requested. I will never use them again.

I ordered a Mother's Day bouquet for my mother-in-law to be delivered 2 days prior to the holiday; in short the flowers never ever arrived. I called Friday, Saturday, and Sunday and never got a response from the company. Finally, Monday I got a hold of someone who only apologized for the inconvenience and stated they were trying to find a person to deliver them still. It then took 4 emails with me requesting cancellation of the order before they would finally cancel it. I was extremely frustrated and upset w/ this company and the way they handled working with me. They could have rectified this by communicating with me prior to the holiday and giving me the option to get her something else. Instead she received nothing except annoying phone calls from me, ruining the surprise, asking "did you receive anything yet?" NOT okay.

I ordered for my wife for her birthday. The flowers showed up on time. I ordered the "premium" version of one of the sets so there was a $69.99 charge. What was shown and described for $70 was nothing to what she received. What was received was actually received was not even half the size of the basic version. I will say it was a nice looking (LITTLE) arrangement, but based on size and flowers, should have been $30 instead of $70. I sent a complaint to the company to which I received an email two days later that I would receive a 25% refund. They did not fulfill 75% of their work, but it isn't worth continued fighting and at least they are giving me a little refund for it.

I wanted to order flowers for the relative for her birthday on May 9th 2016. Initially I tried 1800Flowers, but they had no delivery for the desired day. I turned to the Teleflora, and I wish I never did. On May 9th in the morning I received e-mail stating that the flowers were already delivered. The recipient stated that she never received anything. Around 6 pm on the same day I called Teleflora. After being on hold for good 25 minutes I finally got a rep, who informed me that the flowers were on the way, and were going to be delivered by 7 pm that day. I asked the rep to give a recipient a call right before the delivery, and the rep said that it will be done. No flowers were delivered that day or evening.

I bought Teleflora's morning melody for my mom and had it delivered the day before Mother's Day. The whole theme was supposed to be 'purple' (purple flowers, purple bow, and purple glass cube vase) but what my mom received looked completely different from what was shown online. It didn't even come with a vase. The florist should have called me to ask if I'm ok with different flowers to be delivered, but I had to be the one calling customer service to find out about all this after waiting for more than 30 minutes to talk to a very unfriendly representative.

I ordered a premium bouquet of flowers, all which were suppose to be different colors of purples. Instead, for Mother's Day my mother received a cheap-looking order of flowers that looked nothing like what I ordered. Never again will I do business with them ever again.

I just reunited with my aunt after 14 years and thought it would be nice to send her mother's day flowers to show her I loved her and missed the time we had apart. So I order the flowers the day before mother's day and they promised to deliver "same day". It is now 2 days after mothers day and she has not received any flowers from me. When I emailed customer service they sent me a confirmation email saying that the flowers had been signed for at the address. So I call customer service on the toll free number only to be put on hold for an hour and a half (literally I have call logs to prove this).

I ordered flowers for Mother's day to be sent to both Grandmothers, on different dates. Neither Grandmother received their flowers. Teleflora was next to impossible to get anyone on the phone for customer service for two days. I spent a total of 7 hours trying to find out what happened to these deliveries. When I finally reached someone, although she was nice, she informed me, they didn't have a florist affiliate in GA where one order was going and the florist in Maryland that were in my mom's area were "overwhelmed".

I purchased an arrangement of flowers for Mother's Day. The company contacted me to inform me they ran out of that flower arrangement a day before delivery. They suggested a new arrangement called the "designers' arrangement" that would be comparable to the price and quality of the one I selected. My mother received the flowers the day after. They were a disappointment. Not even close to the product I ordered. It look like it was put together by a child or someone with absolutely no flower arrangement experience. This company is a big scam. I want consumers to be aware of it.

I ordered flowers for my mother on Tuesday before Mother's Day for a Thursday delivery. Friday I went online and requested confirmation delivery. Sunday evening I went online again to request my refund. I had to call Monday evening, six days after the order for them to tell me they did not have a florist available at that time. Why could they not have told me earlier so I could make other arrangements? They took my money fast enough.

This is second time I ordered from Teleflora and the recipient received nowhere near what I ordered and paid for.

This was the first time and the LAST time I am using their service!! First off, I had ordered flowers to be delivered to my mom on 5/8/16 for Mother's Day, but it never came! They even had the nerve to send me an email telling me that the flowers were "hand-delivered." After trying to call them to complain and being on hold for nearly half an hour, they finally said that they will redeliver the flowers and that they will give me a partial refund. When the flowers finally arrived, the person who delivered it didn't even bother ringing the doorbell. They just left it on the porch and left, didn't knock, didn't say a word. What the hell is that?? Second of all, the flowers that came didn't even look remotely the same as the ones I ordered. NOT EVEN CLOSE!! I had ordered lilies, daisies, and roses placed in a yellow vase. None of the flowers I got had any of those kind!!

My auntie was hospitalized to have a heart operation. I wanted to send flowers right away, so I did my search online and Teleflora was offering delivery on the same day if you would place the order before 3 pm. SO I chose them JUST BECAUSE OF THAT REASON. I ordered the flowers just before 3 pm and was expecting flowers to arrive that same day Friday. But NO, they didn't arrived that day. Teleflora sent me later that day, an email giving ME NO OPTIONS BUT TO CHOSE ANOTHER DAY. There was not the option to cancel the order and get refund. SO I had to change the delivery to Saturday.

The worst experience, for mother's day the flowers never came. Liars. Sent me a fake confirmation. Never order from them!!! After being on the phone for 2 hours got only apologies. Disgusting.

I am not one to post reviews! However, this is an exception! I placed an order for flowers for my mom a few days before Mother's Day to be delivered on Sunday, May 8th. The order was confirmed and I paid $68 after a 30% off coupon. My mother never received the flowers and my account was credited back for the purchase with no email, phone call or explanation why they cancelled the order! When I finally got through to their customer service line (after at least 30 minutes on hold) I was told I did not meet the minimum requirement of spending $75! If there was a minimum requirement I should have never been able to place the order or I should have at least been notified! I have order many arrangement from them with no problem. But my mom getting nothing from me on Mother's Day is unacceptable and I will never do business with them again! BEWARE!!

Wrong arrangement. First florist cancelled the order, without letting me know. They cancelled, and you never let me know it was cancelled, till I called you, after I called you the day after the arrangement was supposedly was to be delivered. That order was cancelled. Then I went directly to your florist, in the near area, Flowers by June, and they said "no problem", for delivery and the certain floral arrangement that I wanted. Then, they called and said they couldn't deliver, so I drove 35 miles into Anchorage to pick it up.

I made two orders for Mother's Day. I paid an extra $8 for that delivery to be on the correct date. Sure enough they delivered one of them a day early- in the middle of another party. Completely defeated the sentiments. Furthermore I paid for a premium bouquet and what was sent was different flowers, different colors and looked NOTHING like the photo of what I ordered. It was about one third the size. Looked pathetic like it was picked on a walk through the park. What a joke! Will never use again. Paid 140$ for these. Ordered and stuck on hold with customer service to demand a refund. Will never use again!!

Had a very "poor looking bouquet" of flowers delivered to my place of work for Mother's Day. The bouquet was dry, flowers were dead or wilting and bouquet lasted less than 2 days. Owner offered no apologies as she simply made it my fault. Her choices of seeing bouquet were totally not in my Mother's Day weekend plans. I was not able to leave them at my front door for their evaluation at their convenience nor was I able to stop by her floral shop. Beware if using them with Teleflora. It was a horrific experience and the lack of care by owner was amazing to me.

The photo on the website doesn't look anything like the photo of the flowers received by my mother. This was awful! Do not use them!

Like others, I wish I had read the descriptions prior to ordering. I ordered my mom some flowers for Mother's Day. I wanted peonies and Teleflora popped up. I had heard of them for years and thought they were a safe bet. My mom lives out of town so this would be great. The flowers did arrive and my mom sent me a picture. They were awful and NOTHING like what I ordered. It was as if someone went out to their garden and cut a couple of peony plants and threw them in a cheap glass vase. I am posting both pictures and you can see for yourself. Customer service is a JOKE. I waited on hold forever and finally talked to someone. I explained my situation and her reply was, "Did you receive the order?" "Um, I just told you how horrible they are."

I ordered the Cotton Candy arrangement and the flowers look nothing like pictured. The flowers my mother received were of a lesser quality than the ones pictured. This was the first time I ordered flowers for my mother and I was completely let down. I would never ever do business with this company again and would encourage others to do the same. For the money I spent I could have bought a far better floral arrangement from my local grocery store. Teleflora is a horrible company.

I have never used Teleflora in my life before nor will I ever use them again. To start, I ordered an arrangement of flowers for my mother for mother's day. I purchased the Teleflora's Polka Dots and Posies (a beautiful arrangement of white daises and pink roses that was placed in a small clear pink glass vase) and had them add in the rush order for an added price so they would be delivered to my mother's office before 1 pm. Not only were the flowers delivered AFTER 2 PM, they were also the wrong arrangement.

We placed an order of flowers for a funeral and the flowers were never delivered. When we asked for a reason, the C/S person couldn't explain anything just had in their notes that it wasn't able to be delivered. I wouldn't order flowers from them again or recommend them at all.

I ordered 5 different arrangements for family for Mother's Day. 2 have been delivered so far and to say the least, what was delivered is clearly not what was pictured. I spent way too much money and is highly dissatisfied with the outcome. I wish I read the reviews prior to ordering... I would not have chosen them and will not do it again...

I ordered an arrangement that was pictured as a red wagon filled with a beautifully arranged floral arrangement of flowers including roses, Gerbera daisies, regular daisies, and other flowers. What was delivered was a poorly constructed arrangement of cheap, wilted flowers. There were no roses, and it looked like I had gone in my backyard and picked dandelions and thrown them in. I was totally embarrassed, and angry, especially since I had upgrade to the "premium" level. When I complained, I was told they would have the order redone the next day. Nothing was done! I will never use Teleflora again. It is obvious to me that they contract with florists that do poor quality work, and Teleflora, when told of the disparity between what they picture on the website, and what is delivered, did not follow through to assure customer satisfaction! My advice is to call a florist directly from now on!

I wanted to send a bright, happy floral arrangement to someone who just received some very bad news. Having been burned by 1-800- Flowers I decided to try Teleflora. I was burned yet again. I ordered the "Be Happy" premium bouquet and the bouquet that was received was anything but happy. As a matter of fact I would call it a cheap early funeral arrangement. The Be Happy bouquet was supposed to have bright yellow flowers in a smiley face vase. The flowers received were mostly all white, drab, dull and lifeless in a clear, small vase. This is not a bouquet that would cheer someone up after receiving bad news.

Flower services are supposed to be all about the experience! They completely dropped the ball on the delivery of flowers that I purchased for someone's birthday. When I placed the order, I specifically said the recipient's name 3 times over and spelled it out for them and they misspelled it on the card. In addition, they misspelled the word "FUN" and wrote "FUNK" and misspelled "Truly" and wrote "THRULY." Even after saying these words in full and complete sentences. You would think the level of common sense a person has to have to get this right wouldn't be so bad. I ordered a Balloon on top of that and it wasn't delivered.

I am horrified by the treatment I received from this florist, Airport Flowers El Paso via Teleflora. "Lucia," (she refused to give me her last name) a woman claiming to be the owner of Airport Flowers called to yell, berate and threaten me because I was not satisfied with the arrangement I received. I ordered through Teleflora. I used to LOVE Teleflora, always got rave reviews from family and friends!

I ordered flowers for my daughter who had a late miscarriage in Oct. I wanted the flowers delivered on the date the baby was due. This was so important that she knew I was thinking of her on that day. The flowers arrived 2 days earlier. I was livid! The arrangement also was not as pictured. The picture showed a large full bouquet in a round glass vase, she got a small arrangement in a small cylinder vase! I called customer service and really let them have it! Their first suggestion was to go back and take the flowers back from my grieving 19-year-old daughter and redeliver them on the correct date! Are you kidding?!? Insensitive at the least. After insisting on speaking with a supervisor, I was eventually compensated 70% but very upset at this huge mistake. Date of delivery is HUGE for flower delivery! Imagine being late for a funeral or missing an anniversary! And false advertising should shut them down alone! Never again will I use them.

I was extremely dissatisfied because I was literally on the phone for an hour, simply ordering a funeral arrangement. The time of transaction involved poor communication skills, inaccuracies and lack of knowledge about their system. Initially the employee entered letters incorrectly several times, even after I provided an example for each and every letter. Then, the same employee and her supervisor were unable to explain if the "confirmation email" they were sending would include the amount charged, the amount paid and the method of payment used, in order for it to suffice as a receipt for business reimbursement purposes. They honestly didn't know, plus the email never went through during our long conversation because the employee had the email address incorrect!

I ordered a funeral arrangement on April 5th. I had said I wanted it delivered on the 7th for the viewing. Instead it was delivered the same day when I had ordered it. I also thought I was getting a good deal on the price and when I checked my bank account they charged me more than what I had expected so my tenant insurance bounced. So now I have to pay my bank a 45 dollar NSF fee plus 30 dollars to my insurance company for another NSF fee. So an arrangement that I thought cost less than a 100 now has cost me 200. Apparently they charge a USA fee that I clearly wasn't aware of nor was it in the price checkout when I paid for it on my visa debit card. Not a happy person my first and last time ordering from them and I wouldn't recommend them to anyone!

I ordered a dozen deep purple tulips in a clear vase with a purple bow for my adult son after his surgery, because he likes the Vikings. He got a vase with large yellow flowers, red flowers, and blue flowers in a clear vase with a red bow. How does that translate in "something similar if the request is not available?" I was so disappointed and mad. I wanted the flowers to have meaning to him. I paid $55 for that (including a balloon, which they actually got right). The website said "satisfaction guaranteed". Yeah, right. The way they would fix it is to go pick up the flowers and credit me. Like I would want his gift picked up. So they have you over a barrel.

I ordered a bright colorful arrangement for a friend who was feeling down and wanted to "brighten" her day with some COLORFUL flowers. When the flowers were delivered, they were white. I called CS service and explained why I specifically ordered COLORFUL flowers and that no one called me to discuss the change in order. First the CS rep offered me a 40% discount on my next order - after stating that the end result of what is delivered is up to the florist. (Don't need your discount as if that is the case, I won't be ordering from you again.) Then, he put me on a very long hold only to come back on the line to inform me they would send someone out to take back the flowers that were delivered! Under no uncertain terms would I want them to take the flowers back as the whole purpose was to "brighten" someone's day!

I ordered a "premium" bouquet for my daughter. She lives out of state and this was for her birthday. What I ordered ($120 later) was not even close to what she received. I called to complain and it fell on deaf ears. Will not ever do business with Teleflora or Holly's Garden and florist of Denton, TX ever again. Just feel ripped off. The first picture is what she received... The second picture is what was ordered.

The flower arrangement as delivered was nothing like the photo. When we called to complain, they offered a discount on a future order. They would not resend the arrangement as pictured. Would never use them again. A cheat!

I placed the order on 03/28/16, plenty of time to have delivered on 03/30/16, or so I thought. Received an email on the 30th stating the flowers will not be delivered. I was not happy. I emailed back telling them I was not happy. Received an email back with the offer of 30% off my order & they would be delivered the next day, 03/31/16. Received a call on the 31st stating that the arrangement I had ordered is not available in my area. Really!? 4 days later you are telling me this??? I cancelled. I've used Teleflora 6 times. 4 of those times have not been good experiences. I've had to cancel all 4 of those bad experiences. Not a good record. I'll never use them again & will not recommend them to anybody.

Ordered flowers, premium. What was delivered was less the standard. Three roses in 80 dollar arrangement. Wrong colors. Poor quality. Reaches out to customer service and they wouldn't refund the difference between the arrangements. I offered photos to show and they didn't even want to see. Offered a discount on my next order??? Really, I said, "no need. Won't be using you again."

I ordered flowers for my mother, to be delivered on Easter Sunday. Teleflora said the flowers would be there by the end of the day. As the day progressed, I called customer service twice to check on my delivery. Both times, I was assured that Teleflora would contact the local florist to make sure the arrangement was delivered promptly. Needless to say, the flowers did not show up that day.

I ordered flowers for my mother's birthday as I do every year. The flowers that were delivered were nothing of what I ordered. There were less than half the amount of flowers in the arrangement. The flowers were very poor quality, the vase was dirty, not the correct color and the bow was not on the vase (which by the was the main reason I ordered this particular arrangement). After she sent me the picture I called Teleflora and asked for a refund. I waited on hold for over an hour for a supervisor, at which point I hung up, called back and waited another 45 minutes until someone picked up.

While the colors were not exactly matched, that somehow enhanced the eye appeal of the arrangement. The order was on time and exactly as expected. The colors and smells were vibrant, and the recipient was very pleased. I have no complaints about this order. I would suggest that the person ordering take a second look at the final product BEFORE giving the final OK to send the arrangement. The deal breaker for me would be the arrangement not arriving on time, and most importantly dried out or dead flowers in the arrangement. My arrangement was sent as a thank-you gift. The order was placed online which made me a little nervous about the purchase. However the ease of ordering and the final results were exceptional.

Fresh and beautiful. Nothing bothered me; the arrangement was lovely and enjoyed by the recipient. Would definitely order from them again. Have tried other companies who charged more and gave less. I have tried two or three companies and find I go with those who offer me good deals along with a quality product. Dead or drooping flowers; substitutions that didn't look like what I ordered... I have had this experience from other companies, and it wasn't pleasant. I like the sales bargains at Teleflora, the quality of the bouquets, timeliness of delivery, and longevity of the arrangements. There is enough price variety for each occasion to make it affordable.

The arrangement last for a few weeks after the delivery and a few flowers last even longer. Positive issues with order: The choices of different floral arrangements and pricing. Negative: the pricing for certain arrangements. Online order placed in February: the delivery note section needs to have additional space (more characters so I can type specific instructions). These are a few of my favorite things regarding ordering with Teleflora ONLINE: Ease of use online to order, good quality flowers, prompt delivery, great selection of choices of arrangements.