Teleflora Reviews

I ordered the hugs and kisses bouquet for my girlfriend on Valentine’s Day and it looked absolutely nothing like the picture. It didn’t have a bow on the vase and the vase was clear. The flowers were also wrong as well. Please please please do not use this company. If they mess up your order they won’t give you your money back. Instead they’ll give you a discount for them to mess up again.

I ordered a really nice bouquet of flowers for my wife to be delivered on Valentine's Day. At about 7:00 pm I sent a customer service request on their system inquiring about my flowers. I never got any response. The only thing they sent was my order confirmation for delivery 2/14/2018. I finally got around to calling them today and a very nice young lady informed me my order had been cancelled because it was a holiday. She couldn't explain why they took the order, why they sent a confirmation yet told me absolutely nothing about any cancellation. Never, ever use this company.

This horrible company charged me more than $70, guaranteeing me delivery before 1pm on Valentine's Day. Not only was nothing delivered, they're refusing to refund me for it, saying they'll give me a discount next time. HA. I will have my vengeance.

Bought flowers for the family on Valentine's Day. Bought the arrangement based on a picture. Even bought the premium version. The delivered product looked nothing like the elegant arrangement we ordered. The arrangement we received looked like a hodgepodge of flowers thrown together to meet the amount of money spent. We would have never accepted the arrangement had we viewed it before delivery. Waste of money!

My fiance ordered flowers and chocolate for me a few months back. Never received the chocolate. A girl offered to have it delivered. I reluctantly agreed to have her deliver it. Never received it. Totally ruined the lovely gesture from start, to finish, to reset, and finish again... :/ Fast forward, fiance orders flowers for Valentine's Day. Not only have they not arrived. But I haven't even gotten a delivery today on 2/15/18. My fiance is super nice 'cause I would order from Home Depot before ordering from Teleflora. Going to advise the hunny to dispute the transaction. The gesture has once again been ruined. TELEFLORA YOU ARE THE WORST AT GIVING LOVING EXPERIENCES. :( TOTALLY UNPROFESSIONAL. P.S. Fiance should have never trusted you twice! #SHAMEONHIM.

I selected the date for the wrong day. So I immediately called to cancel the order, and no answer. I stayed on hold for two hours the first day, then stayed on hold for another two hours the second day. So then I tried to email... no response. HORRIBLE customer service and the flowers were delivered to the wrong address.

I ordered flowers for my mother for Valentine's Day. She did not receive the delivery. I have tried calling the customer service number on three occasions and have not yet had the situation resolved as the call wait time has exceeded 45 minutes. One time I finally received a call back from a customer care representative by requesting to be put in the queue. I explained that we have not received the flowers and now the holiday is over and I want a refund. She offered me a 30% discount on my order. I said, "I want a full refund because I have never received the flowers I ordered." She said, "I don't have permission to give more than a 30% refund." I said, "Get your manager". At that point, she hung up on me. I want my money back and I would NEVER do business with this company again. How many times do I have to say, I NEVER got the flowers and I never received a refund.

I had the worse experience with Teleflora. I ordered flowers on February 13th, they assured me they would be delivered on Valentine’s Day the 14th. That was the case, not only did they not deliver the flowers they didn’t have the decency to call and let me know. I contacted the recipient and asked her how did she like flowers – she stated no flowers came and she was upset, rightfully so. I contacted Teleflora and they said the order was canceled. I asked, what was the reason she said they couldn't fulfill the order?

So I ordered flowers on 13th of Feb to be delivered to my girlfriend on Valentine's Day. Sadly we are already on 15th but my girlfriend is yet to receive her flowers. I do understand that Valentine's can be hectic but obviously this company does not know how to work under pressure. Very disappointed and it's a shame I had to ask my gf to call them as I am currently in abroad. I was hoping to surprise her but our excitement turned into frustration. I emailed the customer service many times but I got no reply, when my gf called them she was put on hold for 1 hr. So... what kind of business do you manage that you take money but give awful service? Just give my money back.

I placed an order to be delivered and paid extra 15 dollars for it to be delivered before 1pm. By 2pm nothing had been delivered. So I decided to call them. Was on hold for 1 hour finally somebody answer. Put on hold again because they were contacting the florist. After 10 minutes was told they could not get in contact with the florist that they would not answer the phone. So they said, "We will refund you the 15 dollars since you paid. Oh and your order is on the way." I said, "How do you know since you couldn't reach the florist." Was told, "Oh it's going to Los Angeles. There's traffic. They deliver from 10am to 7pm. It's on its way." I told the person my wife leaves work at 5pm. Again was told, "It's on the way you get 15 dollars back." So now it's the next day and I get an email at 3am that the flowers were hand delivered to who or where I have no Idea.

I made an order for Valentine's day on 02/13/2018. On 02/14/2018, no flowers were delivered and I didn't receive any notification from Telefora. I called customer service on 02/15/2018, after waiting 40 minutes I was notified that my order was cancelled because the local florists were booked up. This is a very unprofessional company. Do not waste your time or money ordering from them.

They were supposed to deliver my order on the Valentine's Day. Not only they did not deliver it (after charging $24 service fee), they even canceled my order for some absurd reason. They were saying another agent cancelled it without me even being asked! Also when they pulled up my order the representative kept telling me I ordered the "deluxe" service which was not true and I had the email proof that I ordered the "standard" option. They didn't even place the right order in the first place!

I ordered flowers for my fiance which were guaranteed for delivery by close of business on the 2/14/17. It is now the end of the day on the 15th. The customer service is a joke and do not allow you to speak to a client specialist. You are required to send an email (which I did twice) and they never responded. I will never use this service again. The Better Business Bureau needs to look into this sham of a company. Unreal!!! DO NOT USE THIS COMPANY EVER!!!

I have called on three separate occasions and after being on hold for over 30 minutes I hung up. When I placed my order, they guaranteed delivery on Valentine's Day. The flowers were never delivered and now I am having a very hard time getting through to someone to get a refund. Granted, I ordered last minute, they confirmed the delivery would be made. Other florists, who work with integrity, turned down the order as they knew they could not fulfill it. I will never use Teleflora again, and I will be sure to continue sharing the obnoxious experience.

Wrong day confirmation. Horrible customer service. Almost impossible to get hold of anyone through email or Phone. Will not be using this company again.

Under no circumstances should you attempt to do business with Teleflora. I ordered a flower arrangement to be delivered to my girlfriend's apartment on Valentine's Day at a cost of $92.94, including a $15 charge to guarantee delivery by 1 pm. The flowers never arrived by 1 pm, nor in fact at any point. They still haven't arrived. I have received no contact from Teleflora, other than an email voucher for 25% off my next order, with no explanation as to why. It's impossible to get anybody on the phone. Nobody is available for IM chat. They have failed to respond to multiple emails. They have stolen almost $100 from me and ruined Valentine's Day. This disgusting company should not be allowed to do business. Do not give them your money.

I ordered flowers for a women in my life days before Valentine's Day. One day before Valentine's Day I received a call saying they no longer had the flowers I requested in stock. I told them they could substitute the flowers for something of the same color and quality as I was trying to be accommodating. THEY DID NOT AND HAVE NOT DELIVERED THE FLOWERS! Literally the sole function of this company has not been met. I feel as if I have been duped into a scam. I tried calling and I get no response. I email, no response. SHAME. TERRIBLE. CHEATED. To me this is like McDonald's not having hamburgers but taking your money anyways and saying "Come back in a few days for the burger." They should be ashamed. Truly disgusting. No concern for the impact it will have on my relationship. PATHETIC.

Would never recommend this company. My boyfriend ordered flowers and an ecard a week ago to be delivered on Valentine's Day. Didn't get the ecard until 7 pm last night, opens in the middle of Teleflora advertising (tacky). Never got my flowers. Teleflora offered him 60% off his next order. Like either of us will ever use this company again.

DO NOT ORDER FROM HERE!!! Ordered flowers with priority delivery which means they should have been delivered before 1 pm yesterday. This morning they sent an email saying that the flowers were hand delivered. Lie. Never received... Still no flowers. Trying to get a refund, but so far not cooperative.

My husband ordered flowers for me on Valentines and they were not delivered on Wednesday 14th Feb at all - till Thursday 15th 11:30 pm the flowers were not delivered - Called multiple times and was put on hold for 1 hour, and had to hang up, finally when got hold of them on Thursday they had so many excuses and it took me more than hour and half to get my refund back. He also paid extra to have them delivered before 1:00 pm. Discounts and future considerations mean nothing as the special moments have gone. I will think twice to do business with them. This is second time they have messed up our order. They are not cheap either. Other floral places are must better in service and cheaper.

I ordered and paid for priority service and the flowers were NEVER DELIVERED. I've called numerous times and have been on hold for over an hour EVERY time. What was supposed to be an awesome day turned out to be one from hell. Not only did I spend most of my day explaining that I never forgot about Valentines Day, I spent most of the afternoon and night and this morning staying on hold with Teleflora not being able to get a representative. Worst experience ever. I will NEVER use this company again and I would hope No one EVER DOES.

I ordered beautiful flowers, chocolate and bear for valentines day and they never arrived. They certainly charged my card within 2 seconds. No one returns your call. You are on hold over an hour and half. For 2 days I been trying to reach out to them and you can't get a human being. I will be disputing the charges today. Over 70.00 and nothing. The absolute worst.

My husband ordered these flowers for our daughter before noon the day before Valentine's Day. According to their website, all orders placed before noon were guaranteed to be delivered by 4:00 pm Valentine's Day. Guess what? Didn't happen! Flowers were delivered the next morning. They were supposed to come with a small box of chocolates. Guess what? NO CHOCOLATES! The flowers were horrible. Looked like some that were purchased at Walmart three days ago and stuck in a vase. Water was murky as though it had been sitting there for a while. I realize Teleflora picks a local florist to do the arrangements but they really need to vet the folks they do business with a little better. I will not be using their service again. Very displeased.

Like everyone else’s here they never deliver my flowers on Valentine’s Day. Tried to call them they put you on hold for an hour and nobody answers. Sent them an email and ask for my money back. I doubt if they will reply. Need to call my bank and dispute the charges. Such a bad company. They ruined people’s Valentine’s Day.

I ordered Valentine's Day flowers to be delivered 2/14/18. Nothing arrived. I could not get through to customer service on the phone. The chat contact window on their website didn't work. My emails bounced back. To add insult to injury, I got a delivery confirmation email last night. Nothing was delivered! Do they not understand what confirmation means? When I got through to a human being today, they refused to give me a refund. I'm getting 30% back. I'm pretty sure this isn't a company, just a scam website.

I have ordered a bouquet to be delivered on Valentine's Day and nothing was delivered. There was no notification about possible delay or anything else. In addition, it is impossible to get to customer service. Trying to talk to them for a second day now, but on hold. Don't fall, for "We call back without you losing your place in line". They did call back, one ring and done. So they disconnect before you can pick up. It's a scam. I placed 4 orders in the past 8 months and 2 of them were messed up, so you have 50/50 chance. I can't believe American Express is promoting them through their relationship. Would expect better due diligence from Amex with regards to the vendor partners.

I placed a single order with Teleflora around January 20th for a delivery on Valentine's. This single order had three recipients, my wife and two daughters. My wife's flowers, chocolates, and balloons (though not properly inflated) were delivered but only about 5:30 pm which was a bit aggravating because it was during the Valentine's dinner I had planned. So they left everything at our door on an extremely windy day. I guess that's not Teleflora's fault but very annoying. My daughters, however, received nothing. I called Teleflora and sat on hold for more than 1 hour with no response. The automated system said the expected wait time was 30 minutes. I sent two emails to customer service with zero response. Valentine's came and went with no surprise for my daughters.

My partner ordered me a flowers from TELEFLORA as I was out of town. I waited all day, as I was very excited & decided to stay at place I am staying where the flower is coming from. I even cancelled all my errands making sure I don't miss it. After 6 PM started to worry so I called TELEFLORA. Was on hold for an hour or so. Put it on speaker phone, and when someone answer I was told that the order was cancelled as they backed up or something. I told them why did my partner did not get a call or email that his order were cancelled. This is terrible practice, I see we are not the only one had this problem yesterday. I don't recommend or will use this company anymore.

They did not deliver on time after paying rush charges to have them delivered before 1 pm. The delivery came at 6:45 pm and it was not the right flowers. In fact the arrangement looked like no effort when into making them look nice. I ordered red roses and they sent different colored ones mixed in with other flowers. It’s impossible to get a representative on the phone and they do not respond to emails either.

This is the second time I’m using this company. I used them last year to send flowers to my mother, and the flowers she received looked nothing like the bouquet I ordered. So Teleflora’s way to "soothe my mind" was to offer me 40% off another bouquet. I ordered my mother Valentine’s Day flowers which were delivered to her yesterday. Again, the flowers are hideous and look nothing like what I paid for. Instead of a refund, I’m offered another 40% off coupon. Terrible company. Attached is a photo of what the flowers were supposed to look like, along with a picture of the flowers my mother actually received. I’m sure you can see the difference...

Valentine Flowers - Ordered flowers but they were never delivered. Called to let them know and they said they would deliver them the next day early. Flowers never came the second day. Called again. They told me all they could do was give me 50% off, and a 50% coupon to use next time. Well, there will NEVER be a next time. I was on hold all morning waiting to talk to someone. Waited an hour and asked to talk to a manager and was sent to a voicemail to leave a message. Calling again tomorrow and probably will be on hold for an hour until I reach someone to tell them to please cancel the order that never arrived after TWO days. WORST COMPANY EVER!!!

It is just before 8:00 PM on Valentine's Day. I ordered the Young at Heart Valentine's Day flower arrangement, the deluxe size. In the section regarding directions for delivery I asked that the flowers be delivered after 4 P.m. as it was to a residence. Nothing has been delivered so far. Not many more hours in this day. I've been on hold (still am) for about 90 minutes now. I also sent an email inquiry. Nothing. I will write a negative review on every single forum I possibly can. I order flowers (from a competitor) regularly and will never again use this service and advise anyone else to do the same. It's one thing for things to be crazy busy, this late. It's an entirely different level of dis-service to completely ignore customer inquiries. Teleflora gets an F for service. Who knows what the flowers will look like, if they ever arrive.

I ordered flowers for my fiancee for Valentine's Day. I paid a lot of money and some service fee for the holiday. By the end of the day 7pm... No flowers, no email updates, no phone call from the florist or the company to let me know the order would not arrive, nothing. This is not what I expect from a national company. This doesn't appear to be a professional operation. I called customer service and it's all recorded messages. I left an email with them.. Regardless, they had one job, and they failed at it. I likely won't use this business again.

This is the first Valentine's Day in 30 years that my wife and I could not be together. Unfortunately, this is also the first Valentine's Day in 30 years that my wife did not receive a gift from me since Teleflora failed to deliver as promised. You call for a delivery confirmation and you get an automated message stating, "Rest assured your order is in good hands..." which was untrue. When I called and selected to talk with a representative, I stayed on hold for one hour and forty five minutes with nobody taking the call. I perfectly understand that this is a very demanding day. That being said, if you have booked your capacity to deliver, stop taking new orders. I had alternatives yesterday. Today, I do not. Discounts and future considerations mean nothing. Valentine's Day is not a week long celebration. If Teleflora refuses to refund my money, I will simply dispute my credit card charge and we can go that route. I am certain that I will never use this company again.

Ordered flowers and balloons a few days ago for Valentine’s Day and they still haven’t been delivered and it’s 740 pm Central. Didn’t provide a tracking number or no info on the floral company delivering them. Would never ever order from this overpriced company again and I sure hope they provide me a full return and no credit. Good customer service but jeez y’all should be top notch for these prices. Would give 0 stars if I could.

I ordered flowers for Valentine's Day delivery. Title of arrangement on website: "Always Yours Bouquet" deluxe Item #T67-2B total: $82.19. Instead what was delivered was some lilies that were brown and split with 4 whittling roses. HORRIBLE and CRIMINAL to send this and charge $82.00 dollars. I have sent the receipt and pictures of both arrangements. Abandale Florist is located in Tucson Arizona on Ajo Way. They do not answer their phones. (520) 573-9300.

I called them today (2/14/2018) five different times and each time was put on hold for more than 30 minutes. The flowers were supposed to be delivered today, on Valentine's Day for my daughter on her business address, between 9:00 am to 4:00 pm. It is past 3:00 pm today and her office will be closed by 4:00 pm. She still has not gotten her flowers. I should have known NOT to order anything from Teleflora, based on all the reviews on internet. There have to be more than 1000 unsatisfied customers out there that were not satisfied and all of them gave 0 star. I will dispute this charge with my credit card company.

Ordered a bouquet to be delivered to my wife on Valentine's Day. What was delivered looked nothing like what I ordered. Complained to Teleflora and was only offered 30 percent off future order. Told them no because I will never order from them again. Filed complaint with BBB and disputing charge of 120.00 with bank.

Ordered flowers and paid the additional $15 for deliver before 1 pm. 3:30 and still no delivery. I called and sat on hold for 45 minutes only to be told they canceled my order. I received no notification. They charged my card and I won't receive a refund for 3-5 business days. Asked for a supervisor and was sent to a voicemail. Left a message with my number and never received a call back.

I went to their Website yesterday 2-13-2018, and it said, "Plenty of time to order for Valentine's delivery." I selected the flowers, and selected Feb 14 as the delivery date. Then today in mid-afternoon, I contacted them to ask when the flowers would be delivered. The reply by text msg. and a phone call was: cannot deliver today because of "issues". There was NO issue with accepting my money! Now I am demanding a cancellation and refund. Be smart: just call a local florist.

Absolutely awful!!! I spent a half our this morning confirming my order was being fulfilled for Valentine's Delivery, they said everything was fine. Just called at 3 pm and being on hold for an hour to find out they canceled my delivery and never had the decency to call me or send me an email. ROTTEN BUSINESS!!! ROTTEN BUSINESS!!! ROTTEN BUSINESS!!!

I ordered flowers to be sent on Valentine's day to my daughter who lives in Roxbury Ma. I put in the zip code as I was ordering, all went ok... The next day I got a message saying the flowers that I ordered is not available in that area. I called and asked them to replace it with some other flowers, they assured me it's all set! Got another message saying that the flowers not available again. I called. They once again assured me they replace it with something else I am all set!!!! The day of Valentine's day, at 1 pm I received another message saying not available ONCE AGAIN... When I called they basically told me, "SORRY NO FLOWERS, OHHH NO WORRY WE WON'T CHARGE YOU!!!" TOTALLY UNACCEPTABLE, I WILL NEVER EVER USE THEM AGAIN... If only they informed me that they do not service the area, it would have been just fine... It is very upsetting...

I ordered flowers for my fiancée on Valentines Day. Paid extra to get them delivered by 1 PM. Got a text saying they were delivered at noon. At 1 PM got a text saying they couldn't deliver them, to call a 1-800 number for questions. I called. They wanted to reschedule for the 15th for 20% off or the 17th for 30% off. I told them to cancel the order, I want 100% off. The lady told me (exact quote) "We can't afford to give you a 100% refund". I explained I wasn't asking for free flowers, she said she still couldn't give me my money back. After some choice words I asked to speak to a manager. A few minutes on hold and suddenly they can refund me 100%.

I order purple tulips costing 60 and my sister received pink dead looking carnation flowers. I called and they only tried offering money off my future order. When I kept refusing they offered 20% off my current. Those flowers were worth maybe $20 total. I'm so disappointed???

They delivered the completely wrong product (item WAY under my order amount) then would refuse to refund my product or have the correct product on site for Valentine's day. Very unprofessional. As a business owner I believe in customer satisfaction along with quality products and customer loyalty. This is far from that.

On 2/12, I ordered the "True Romance Bouquet - Premium" (see images), for $129.95. The image of the bouquet is magnificent, with full flowers and many roses visible. On 2/13, I received what can only be described as a lazy attempt at the pictured bouquet (see images). For the price, I expected to receive what was pictured. Understandably, Teleflora works through local florists -- however, the quality of the delivered product rests upon Teleflora. Extremely insulted and angry that I spent $130+ for a blatant rip-off of the advertised product, I wrote to Teleflora customer service, who simply offered a canned apology, and a discount on a future order. Why would I ever order from Teleflora again? What guarantee does Teleflora offer that they would use a different florist, or guarantee a better product? This is terrible business, and I advise against doing business with this pathetic company.

I ordered an arrangement of flowers for my wife to be delivered on 02-13 because she was going to be out of town on business on 02-14. The order was for 40.00 dollars. With the extra fees it was 56.00. The 13th came and went without them delivered or a call or email from Teleflora. Once I contacted them they stated that the order was too small and it would be 5 more dollars to have them sent to my wife. I asked why they did not contact me in regards to the order too small or why did it accept my purchase to start with. The person I spoke to could not explain. This company does not have guidelines in place so this does not happen????

A friend was travelling 14 hours on Valentine's Day and I'd arranged with Teleflora to deliver flowers to her hotel room. Then, 5 hours after confirming my order, they said that they couldn't deliver on 2/14, "How about the 15 - 17?" I said NFW, and they asked if a 30% discount would make me happy. What the **! This is a flower delivery company! How do they not get that Valentine's Day is ONLY ONE ** DAY!!! Cancelled my order and arranged delivery through Instacart.com from Whole Foods. ** Teleflora! Hope you go bankrupt and all your employees quit over your lies! #teleflorasux

I ordered a sympathy bouquet for my daughter in law. Boy was I embarrassed! Not nearly the arrangement shown. Bright pink roses not pastel at all, and half the flowers. The roses seemed very few full in flowers. I would not recommend Teleflora to anyone.

This service was convenient, efficient and competitively priced. Their selection was extensive and easy to review and make a determination what one wants to send or purchase. The delivery was right on time, as promised and was exactly what advertised and what we expected.

I ordered flowers for my mother for Valentine's day and they were suppose to be soft pink flowers roses, etc, what arrived was mix of daisies and junky carnations in random colors. I could get a better bouquet at the grocery store and spend 10 dollars not 45! Going with ProFlowers for now on, they give you a tally of every flower to be included in the bouquet and have never been disappointed.

I echo what Paul ** wrote. I ordered a sympathy arrangement for a co-worker who had lost a family member. The specifications were for a deluxe bouquet that measured 15" x 15". The arrangement arrived and it was 8" x 11". It contained only half of the flowers shown in the photo. What was supposed to be a nice gesture from the company appeared rather paltry. I contacted customer service and requested at least a 50% partial refund. I was told that, for our disappointment, we would receive 40% off the next purchase?! Extending a discount on the next purchase only benefits Teleflora. (And, given my experience, why would I order from the company again?)

Do not use this company. Ordered a very common flower arrangement from Minnesota 5 days before my daughter's birthday to deliver in Texas. They called the day of her birthday and said they could not deliver and they were out of flowers. They said a refund would be given back in 10 days. No apologies. No substitute arrangement. No discount. Nothing! They wanted us to pay an extra $50 to expedite a same day delivery on some other arrangement. My wife and I were so mad, we couldn't even put forth the effort to argue or gripe them out without being obscene. We did call the next day after cooling down. They had the nerve to give us a discount on our next order. The only reason they got 1 star is because they don't give you an option to give 0 stars. Don't use this company!

I have found the flowers ordered to be quite expensive but according to those who were the recipients, they were beautiful and fresh when arriving. I find ordering the flowers via the internet and having the ability to see them is far more expedient than to order directly through a florist. I do, however, like to order local flower deliveries, through a good local florist.

I ordered flowers for a friend's birthday and when they arrived they were half the size of the photo and in fact didn't look anything like what I ordered. They then refused me a full refund. They only refunded me 75% of my charge so please do whatever you can to avoid using TELEFLORA. They obviously have gone downhill and really suck now. The top image is what I ordered... The bottom image is what they sent... AGAIN STAY AWAY FROM TELEFLORA IF YOU DON'T WANT TO GET SCREWED!!!

The company entices the buyer with amazing looking floral displays, then deliver an arrangement with a fraction of the flowers expected. Standard bait & switch operation. I paid $100.00 for these flowers, as pictured in the below photo and received a quarter of the expected flowers. Very disappointing. Avoid this website like the plague, else face getting ripped off by a criminal retailer.

On Wednesday morning, January 31, 2018, I placed an order for funeral flowers through the Teleflora website. The flowers were for my Aunt's viewing on Thursday, February 1, 2018. I added in the comments section the flowers needed to be delivered BEFORE 3 PM on Thursday, February 1, 2018. I also asked a ribbon with "Aunt" be added to the arrangement and provided my cell phone number in the comments for any questions. On Thursday afternoon, February 1, 2018, I arrived at the funeral home and looked for my flowers. They were not there. After inquiries with the funeral home staff, who checked all possible locations for flowers, the flowers were not located. I went outside to my car and contact Teleflora through the 800 number to ask where my flowers were and when they would be delivered.

I ordered flowers for my mother-in-law. Ordered premium but what I got was a grocery store bouquet. Here is the description: A mix of fresh flowers such as spray roses, daisy and button spray chrysanthemums, Monte Cassino asters and limonium, in shades of white, pink, green, purple and lavender. What I got: 2 roses, daisies, and carnations in white and pinks only. NO green (other than stems), purple, or lavender. I WILL NEVER order from this company again and wish I had read these reviews prior to ordering. The bouquet was supposed to be delivered prior to 3 PM and was not received. They left a message at 8 PM stating it was on the porch. HORRIBLE.

I used their online service and was a little confusing but the flowers were delivered on time and were very close to what was pictured. I'm sort of a flower snob so I might be more critical than others.

I like the professional looking display and the care given to packaging the flowers. Also their record keeping of historical address data makes it easy to remember to order through them.

I was a ProFlowers client for a few years and they provide a good service and quality. I needed a more specific color request for a VIP's birthday and Teleflora had a larger variety, quick specific date delivery and at a decent price. The VIP recipient was overly impressed. Highly recommend.

I ordered Full Of Love Bouquet (Premium) $59.95 and 2 mylar balloons on Thursday 1/25/18 to be delivered on 1/28/18 at my mom's house for her birthday. Once I placed my order and it was processed the website said it would be delivered between 8am-1pm. I told my mom that I had bought her a surprise and it would be delivered to her house so she stayed home to wait for her package. Around 1:32pm I received a confirmation email stating that my mom had been “hand” delivered her flowers and she received them. I was excited and made my way to my mom's house and of course as it turns out she has NOT RECEIVED THE FLOWERS.

I placed an order for a birthday banquet my sister's birthday for the 27th of January. I have the flu and bronchitis and couldn't make it to share her day with her. The order was confirmed instantly withdrawing my money from my bank account. Perfect... or so I thought. I received an email 4 hours later that the flowers could not be delivered on the 27th and I needed to change the delivery date! My sister's birthday is on the 27th! So I called them and had to change the date for the 28th. Yes, I understand that it is the day after her birthday but what else can they do?

I placed an order for delivery today but when I hadn't heard about it arriving, I called to check the status. They told me that my order was suspicious so they charged my card but then said they're refunding it but it will take up to 10 business days. My credit card company is perfect about alerting me to fraudulent charges. I spoke to the credit card company and there is nothing suspicious. It makes no sense that the company wouldn't say the card has been declined or the order was canceled. I waited patiently at home ALL DAY for the delivery. They wasted my time and now my money as I wait for a refund. I believe they didn't have the item in stock or maybe the charges help to fund the business. I really don't like being lied to on top of it all.

DO NOT ORDER FROM TELEFLORA! I would give zero stars if I could. We ordered two bouquets from Teleflora for my mother in law's visitation and funeral. One was from our family as a whole, and a second was from my 7 year old son, with a card stating "I love you Gramcracker (his nickname for his beloved Grandma)." Online ordering was simple, and I placed the order with zero issues, even paying the extra $15 per bouquet to ensure they arrived prior to the visitation. The day of the visitation the bouquet from our family was there, but my son's had not arrived. I gave them the benefit of the doubt and was hoping they would show up by the funeral the next day.

I purchased flower arrangements for my father’s funeral. HUGE mistake. They charged each item as a separate order, even though they were all ordered at the same time. So I ordered six flowers and they charged my credit card six separate times. As a result some the charges were immediately declined by my credit card company because it appeared fraudulent. Three hours later, and after speaking to four different agents, we got that “resolved.” They’d mistakenly ordered eight flowers instead of six. The day before the funeral the flowers had not been delivered as requested. We were assured they would be and they were not. They then guaranteed the flowers would be there in the morning. SURPRISE! The morning of the funeral the mortuary called and said the flowers still had not been delivered. I proceeded to spend the next four hours on the phone with Teleflora as they tried to find my flowers.

Ordered an expensive arrangement (that included the Thomas Kinkade 'house' for 2017) delivered to our son and daughter-in-law in British Columbia. Requested that it be delivered on certain date prior to Christmas. It was delivered an entire week too early - so of course the flowers were past their prime by Christmas. When I complained - they offered to pick the arrangement up and re-deliver it on the proper date (any idiot would know it would be the exact same arrangement!). LAST year (2016) I ordered the same arrangement to be sent to the same place and when it was received they used the house from the year previous (2015) and not the correct year's version.

I ordered a plant around 9:30 AM from their website that guaranteed same day delivery. At 4:00 PM I called to check my order status. The plant was not going to be delivered because the florist they called didn't have it in stock. I was angry that they didn't call other florists, and didn't call me to offer other options. They guaranteed that it would be delivered first thing the next morning. At 1:30 PM the following day I called again because it was not delivered in the morning as promised. They couldn't find the plant I ordered so rather than calling me they took it upon themselves to send her a tiny crappy flower arrangement. I ordered a plant so it wouldn't die in 3 days. I wanted a full refund, but they refused. The representatives were rude and not helpful at all.

I ordered flowers for my uncle's wake on behalf of family in Ecuador. The total order was $86.95. These flowers were so cheap, and not at all what I expected to represent my family with. I was so embarrassed. When my family in Ecuador saw pictures what was delivered they ordered more flowers on their own. When I contacted Teleflora, they said they could only give me 50% back. I requested a full refund because I felt taken advantage of. They said the only way I could get a full refund is if the florist went back to pick up the flowers, giving them an opportunity to resell the flowers! I would look like even more of a fool taking these flowers back - from a wake! Get your act together Teleflora. You lack in customer service, and lost a customer. I hope people think twice before using your poor services.

Teleflora BECKLYS FLORIST - I ordered flowers online today at 8 a.m. for my daughter's birthday and paid $10.99 for them to be delivered. I called to check on the delivery at 4:30 pm and was told the delivery driver was out making deliveries. I called again close to 6 pm and was told they had a lot of deliveries. My daughter never received the flowers. I'm disappointed that they can claim to be a TELEFLORA florist and not meet basic standards of service and delivery.

I ordered an arrangement online in a specific zip code for my friend’s birthday. The company didn’t email me until after 11 pm of her birthday that they canceled the order. My order was canceled without adequate explanation and without an option to replace. When I called the company, the agent was rude and unhelpful.

I ordered a premium basket (top level) and in the picture there were 12 roses, when delivered there were only 5. The lilies were closed when delivered (open in the online photo) and wouldn't have been that big of an issue but they never even opened. So less than half the roses, the lilies never opened, and the other little decorative flowers were all different than in the online photo. So it looked kinda correct but the lack of roses was extremely disappointing; those are the most expensive part of that arrangement and wasn't fulfilled per the description.

I ordered the "Sentiments of Sympathy" funeral arrangement online and was embarrassed and disgusted when I arrived at the Funeral Home, as were my family. The "spray" that was received was nothing more than a BUNCH of flowers CRAMMED together, looking like a bridal bouquet that was made by a child. The flowers looked ridiculous placed on A STAND as they were, which made the sad mess even more pathetic. The card attached may well have read "From the SCHMUCK FAMILY". If YOU want to be a schmuck, shop with Teleflora. Otherwise, spend your money wisely, which is to say, elsewhere.

I placed a flower delivery order through Teleflora on 1/10/18 for a next day before 1pm delivery. The online order form did not take my request for a before 1pm delivery, so I emailed Teleflora to make this request. Teleflora customer service emailed me back confirming my request had been received. The flower delivery occurred after 5pm, though Teleflora insists it was before 5pm. However, before 5pm is moot, as the request was for a before 1pm delivery.

If I could give 0 stars I would. I ordered a standing spray arrangement for my husband's grandmother's funeral (Across the country in Washington state. We are from Florida and unable to attend the funeral) from Teleflora over the phone. I placed the order over a week prior to the funeral. The whole order was a problem from the beginning.

Ordered flowers day of Birthday for my friend. Called Teleflora and they assured me the flowers would be loved. Flowers weren’t delivered. They told me to wait till 8 pm. Waited then called back after I have already called three times and was told they spoke with florist who said the flowers were out for delivery. Even received an email saying the flowers were “hand delivered”. I would NEVER order from here again. And the rep had the nerve to give me an attitude because I requested a refund.

To say I am extremely disappointment is an understatement. With many options to chose from, I chose this company Teleflora. Your wide range of unique flowers and arrangements caught my attention. However today I was highly embarrassed when the Premium Radiant Reflections Bouquet I ordered, was delivered to the recipient and it was that of a small flimsy bouquet. Nothing like in the picture.

For our family's Christmas Eve celebration in California, I ordered a centerpiece to be delivered to my brother's home on the 23rd of December. I received an email confirming the delivery on the 23; however the flowers were not, in fact, delivered. They were not delivered until the 26th. More importantly, the flowers delivered were NOT what I ordered. I ordered the Premier version of the Winter Blooms Centerpiece. As you can see from the attached images, the arrangement ordered was of deep red roses, holiday greenery and pinecones. The other image shows what was actually delivered... red and white carnations. Although I realize flower substitutions are sometimes necessary, substituting carnations for roses is NOT an equitable adjustment.

Placed anniversary flower order with Teleflora at 8:55 AM 28 Dec 2017 for delivery on 30 Dec 2017 at hotel where we would be staying. Paid extra ($15) for early delivery @ 1 PM latest. Checked in at the hotel at 3 PM and no delivery - began checking with Teleflora and was told order was with florist and eventually told it was on truck. Requested the name of the handling florist and initially they refused to provide but through persuasion they provided the florist. Called the florist and was told they had cancelled the order on 29 Dec 2017 without explanation - otherwise there wouldn't be any flowers being delivered.

Ordered a funeral bouquet for my friends funeral. And what was sent was nothing close to what I ordered. And when I contacted them about it all they did was refund 26.08 back to my account. The flowers that was sent looked like it cost 26.08 from a grocery store. Never been so embarrassed in my life.

I ordered flowers for my daughter and they were supposed to be delivered to my daughter on Christmas eve, but never did. My daughter didnt receive her flowers till about 3 or 4 days after Christmas and she had to go pick them up. When my daughter sent me a picture. I was more disappointed because it was not what I ordered and totally different flowers.

Ordered flowers to be delivered to out of town friends and the arrangement looked nothing like the photo representation. I even paid extra for the fuller bouquet. Very disappointed with the quality of the flowers and the arrangement. The only resolution I was offered was 50% off my next order. Thanks. I can send crappy flowers twice.

Ordered flowers for my mom for Christmas! Flowers arrived wilted and actually rotting! Call placed and scheduled for up of dead flowers sent! Delivery driver rude! Customer service willing to give 50% refund plus 50% off next order!! Replacement flowers will not be available until after the holiday!! Very upsetting! The 27th call placed for same day reorder of flowers!! Could not use coupon given! Website having difficulties so I called and reordered flowers to be delivered same day! Customer service indicated flowers will arrive same day!

If I could rate this company with less than a one, I would do so. I ordered online and promised a delivery date of December 24th. Received a call on the 24th saying delivery could not be made until 26, 27 or 28th. I said this was not acceptable as the order was a Christmas centerpiece. I was put on hold for many minutes. When the person returned to the phone the question was the same: what LATE date did I want delivery. The day it was supposed to be delivered (at 2:20 p.m.), I received another call asking permission to substitute a different arrangement. I originally ordered a premium Christmas centerpiece and my sister received a vase with cut flowers! BTW, while on hold I checked the website which was still offering Christmas arrangements to be delivered on time. Will NEVER do business with Teleflora again!!

I ordered flowers to be delivered on 12-26-2017 (because there was the option for same-day delivery). Practically immediately I received confirmation of delivery; the flowers, however have not yet been delivered. The several times I contacted Customer Service they didn't help me at all. They kept saying vague things about the local florist, etc. The latest time I called (earlier today, 12-28-2017) to cancel my order, they told me it was not possible because "flowers were already in the truck". It is about 09:30 PM EST, and they haven't been delivered.

Ordered flowers to be delivered on 12/23/2017 and received written confirmation that they would be. Flowers never received and the message below is what I received when I sent an email that they were not delivered. They should not promise what they cannot deliver. They were not concerned about my "loved one" when they took the order. So, my 89 year old mother did not receive her flowers and no, I didn't want to wait until 2018 for my "loved one" to receive their flowers. Terrible practice.

I placed an order with Teleflora on December 22, 2017, to be delivered the next day (on December 23, 2017.) I live in South Carolina, and was sending a Christmas centerpiece to family in Florida to have for Christmas. I received an email confirmation of my order at 11:35 am on December 22. When I did not hear from my family on December 23, I contacted them on December 24. I found that my order had never been delivered. I called Teleflora's Customer Service. What I found was that this department is offshore, and I could get no information about my order that was accurate. After waiting on hold for close to half an hour, the customer service person tells me that "they ran out of time" and could not make delivery on December 23, but that it would be delivered on December 24. By 4:00 pm on that date, being Sunday, I was skeptical, but agreed that I would accept a delivery on that day.

I ordered an arrangement to be delivered to my boyfriend's mom and we were planning to go over her house the day of delivery. I was curious to see how they looked. I paid extra to have them delivered by noon. We get to her house by 11:30, no delivery. I end up calling Teleflora by 3:30 PM to find out what happened. They just said they will look into it and if they aren't delivered by 7 PM to call back. So I went home, called boyfriend's mom to see if she ever got them and she didn't. I let Teleflora know I want a refund, they say they are still investigating. Here is it the 27th, she never got the flowers, they claim the florist delivered them but if they did it was to the wrong house. Idiots, I want my refund, still no refund... I will NEVER use them again.

My sister had a traumatic experience occur just a couple of days before Christmas. It was something no woman wants to experience. As her sister, and best friend, I decided to send her a Christmas tree floral arrangement from Teleflora. I ordered to mid grade version of the arrangement. It was absolutely stunning and I knew it would help lift her spirits at least a little bit after what she had been through. I asked her to send me a photo once she felt better, and she did. I was shocked. It looked like a $20 display at a grocery store.

A week prior to Christmas Day I ordered a special arrangement for close friends. The day the delivery was to made no word came to confirm it had been delivered. It ended up coming a day later... Once I received the confirmation I contacted the recipients to verify they had gotten the arrangement and it was nice. Well I found out they NEVER got it. I called Teleflora to hold for over 30 mins. and then spoke to someone who obviously did not care one way or the other. In any case I told a strange name had signed for the flowers...someone I have never heard of and is not known by the recipients. I was offered a discount on my next order and then I lost it. What a insult and embarrassment!! The day after Christmas I was informed an arrangement had been delivered this time. Please see pics below. One depicts what I ordered and the other what was received. What a JOKE!

Ordered flowers 6 days before Christmas. Two days later told that the ordered arrangement would not be available but other equivalents were. available. Two days later received an email that they would not be able to deliver on the 22 as ordered. I called and was told the order would be delivered on the 23rd. No delivery on the 23rd, 24th or 25th. No word from Teleflora. Called on the 26th to make sure the order was cancelled. Was told that it could take as long as 10 days to receive credit on my charge card. What a way to run a business!!!

Why order flowers to have them deliver on a specific day only to have them not send it at all. I have been on hold waiting for them to answer a call for over 25 minutes. I ordered a Christmas centerpiece for my mother only to get a text about my order on the 23rd at 4 pm that there was an issue. I called in and they said they could not deliver it at all, but they could deliver them after Christmas. What is the use if it is after Christmas. The whole idea of this arrangement was a Christmas table centerpiece.

Teleflora is the worst customer service and experience that I have had for a very long time. They show these beautiful arrangements that you can upgrade to Deluxe or Premium. I upgraded two arrangements this year for my family and friends. Neither arrangements were as advertised. One was not great but the other one was unacceptable. The container was not even close, the flowers were 1/4th of what was shown online. When I contacted them to have the arrangement redelivered they said that they would and they did not redeliver. When contacted again, and being on hold for 48 minutes, they offered to redeliver 2 days after Christmas. Really? Sort of a mute point on the 27th of December. If I could give 0 stars that would be my rating for this company. They have no business having a flower delivery service. I will never order from them again. Pathetic.

My mom is 90 now and I send her flowers 3-4 times a year. While nothing ever really measures up to the online picture, this is just ridiculous. (BTW, if the lowest rating was 0 instead of 1, the review average would be much lower than 1.2.) I ordered the $60 “Premium” version of this 2017 Christmas bouquet, the Holiday Shine Bouquet. Here are the pictures of what I ordered and what was delivered. When I complained via email, I received a litany of meaningless platitudes that never acknowledged the problem or what they were going to do about it, and a 40% off coupon for my next order. Never again, Teleflora. Problem is, FTD is no better.

Ordered a Christmas arrangement. Received an email that it had been delivered, it had not! I called and was connected to an overseas support center who did not help at all, they continually put me on hold to "speak with the shop", this is of course not the case. They continually asked me to repeat details about my order and as if they were taking multiple calls at the same time, the people reason they put you on hold is so they can answer other complaint calls... DO NOT USE THIS COMPANY!

I received an order from a friend on 12/18 and it was in very poor shape. I watered the flowers and called Conroy's Flowers in Simi Valley that prepared the arrangement and was told they were sorry and would send another. Two more phone calls and was told it was on the truck for delivery. Another call and was told that they were too busy with current orders to send another. I told them to credit the person who sent them and I would notify Teleflora as well. Not a big deal to Conroy's. I would not recommend either Conroy's or Teleflora as they use them.

I ordered a premium flower arrangement for my mother on her birthday and it came looking nothing like the picture or description. It didn’t even look like the smallest size. I could have easily done it myself with $20. When I called them, they offered a 40% off discount on my next order because they couldn’t arrange a pickup and redelivery. When I told them it was not acceptable because that would be the first and last time I ordered from them they then had the audacity to offer me a 20% refund. Take my advice and do not order from them. You’re better off going to your local grocery store and spend an extra $10 for a much better product.

We ordered flowers for a very ill family member to be sent to the hospital. We supplied the exact address. It has been 5 days and no flowers were ever delivered. Do not use this company! So disappointed!

Look at the pictures! First one what they sent!! The second one what I ordered!! Not even close!!

I ordered a "Christmas Treasure", I got "Ugly Crap." I ordered the deluxe version; not even close. It was supposed to have been delivered on 12/15/2017; was not delivered until 12/19/2017 after numerous calls and no apologies offered. I am in the process of getting a refund from them; I have a feeling I just basically could have thrown my money into a fire and would have been more satisfied. Literally, DO NOT ORDER FROM THIS COMPANY, EVER!

Spend $60 on flowers that were half the size of what was listed on website, had to call them twice because they were not delivered on day promised (keep in mind that it's for a birthday). So they were supposed to be delivered next day, received text about noon saying delivery cannot be made, so called them again to be on hold for 17 minutes, finally get delivery set up for that day to be totally disappointed when my cousin sent me a picture of them and they are half the size of the "deluxe" version that was listed on website and for what I paid for! I should have listened to the reviews about this site when I read them so please take my advice and do not to use this website. It's nothing but a hassle and major disappointment! Fromyouflowers.com is the way to go!!!

It’s very upsetting not to be able to received your order for your love one. I didn’t get a cancellation call. I was waiting at home. I almost didn’t make it to my aunt viewing. If I didn’t call them I would been there still waiting at home. I’m so upset I would never order from them again.

Two years in a row I have ordered flowers only to have them substituted (there is no substitution for Thomas Kinkade) or canceled. They charge your account immediately and 2 weeks later notify you that they cannot deliver. DON'T order flowers from this company. They have no problem taking your money right away but then you have to wait days to see the refund. I don't appreciate ordering flowers a couple weeks in advance and then at the eleventh hour being notified they can't deliver. I am SURE they gave up my preference to someone else. Terrible business.

So far... Not good. I ordered a violet plant to be delivered for my aunt's birthday. I even especially picked the florist just 10 blocks away from her to deliver it. Delivery day=no flowers. Next day= no flowers. 2 phone calls and an email=no flowers. They didn't call me or email me to let me know. The only reason I used them was because of a 20% off coupon made it cheaper than going through the florist's site. Big mistake. I've learned my lesson. I'll support the small florist business directly next time. I asked for a refund. Let's see if they come through.

I ordered a Christmas arrangement for my Dad And stepMom. The arrangement of what I ordered and they received was not remotely the same. I called Teleflora And after arguing with them they finally agreed to fix the problem. They sent another arrangement (which still didn’t resemble what I ordered but it was a little closer). The flower shop took the mistake away and delivered the proper arrangement. Lesson learned. The arrangement cost me 80 dollars and it was worth probably 25 dollars. Terrible customer service. I’ll never use them again and I’ll tell all my friends and family not to use them.

I ordered flowers for my daughter in law who has just graduated with her Doctorate. Don't you think she deserves beautiful flowers? What she got is just plain ugly. Looks like an amateur pulled a bunch of flowers out of a pile and stuffed them in a vase, not even a pretty vase!

Ordered a beautiful (online) Christmas tabletop tree from Teleflora called the "Teleflora's Golden Pines Tree" and what I got was a Charlie Brown Tree! It was crooked... Had barely no shape nor flowers in it. It looked like something a child would of done! Horrible and so ugly! I am crying now and Teleflora DID not even care! It looked NOTHING like the photo! I was so embarrassed when I saw the pic of what she was sent! DO NOT GO THROUGH TELEFLORA! Call your local hometown florist and order directly! I spent $99.99 on this to get the picture I provided. AWFUL!

Absolutely horrendous service. I ordered these flowers for the birthday of a business associate and they didn't get there on the date they were supposed to. I found out that they hadn't arrived when I got a call THE DAY AFTER they were supposed to arrive. When asked if it was an error on my end with the address and their response was "they just didn't get delivered". Absolute inexcusable and pathetic. I WILL NEVER use this company for my flowers.

Teleflora sucks. I ordered a simple arrangement for my 5 year anniversary and they ruined my experience. I paid for the deluxe and I got 8 flowers. Not only that, they couldn't issue me a refund unless they pick it up. Even more embarrassing. If you're planning on sending special flowers, DO NOT USE THIS COMPANY. THEY WILL RIP YOU OFF. Trust me.

STAY AWAY!!! On several occasions my family has ordered flowers from Teleflora and it's always been a very bad experience! Ordered premium and deliver basic-like flowers!!! Totally wrong arrangement, wrong balloon, and would not give a 100% refund. Bottom line - STAY AWAY FROM TELEFLORA!!!

On 2/28, I ordered $244 funeral arrangements for the funeral of an immediate family member from HyVee in Raytown, Mo to be delivered by 2 p.m. on 12/2. The funeral was in Wichita Kansas. Upon arriving at the funeral parlor, I saw our flowers were not delivered. I called Teleflora -- they CLAIMED they didn't get the order – no record. I then called HyVee. They not only confirmed the order, they said they had the confirmation from Teleflora and the BEARDS FLORAL DESIGN firm in Wichita. (Already filed a complaint with the KS BBB on them). I have a copy of the confirmation but if anyone is thinking of using Teleflora, BEWARE -- seriously consider using Google, check BBB and contact a florist out of state directly.

I placed an order for a sympathy flower arrangement in August for a friend whose mother had passed away. They were multiple states away, and I was unfortunately unable to attend. I expressly requested that the flowers be delivered next day. The arrangement was never delivered. The total for the order was $98.93. I emailed them the day after they were supposed to be delivered, and they indicated they would have to investigate. I emailed them 9 days after the incident and they said they were still investigating. I did not email them again until today. It has now been three months plus, and they have not responded. I don't want the flowers delivered at this point, I just want my money back. I'm thoroughly disappointed, and thought they were a professional company, but I will never request flowers online again.

I ordered 4 of the same wrist corsages from Teleflora to be delivered one week from the date of order. I received 4 email confirmations and an email from PayPal with the total paid. Today when the delivery arrived, there were only 2 corsages, I called Teleflora and was told the orders went to different local florist and I would still receive my order.

On November 19, 2017 I ordered a Thanksgiving centerpiece for my family in California to be delivered on November 22nd. This order was placed using my Woman Within Catalog credit card utilizing their special arrangement with Teleflora. The flowers weren't delivered until 7:30 pm on the 22nd and when I received a photo of the centerpiece from my son, it was obvious it wasn't the $54.95 deluxe version I ordered. It was supposed to have two candles, it had one, and the centerpiece looked more like the standard 44.95 version (based on the Teleflora website photos). My total order was $74.94. I called customer service, explained my dissatisfaction and she offered me a 50% discount on a future order.

I ordered as a get well gift a deluxe arrangement that was to have two colors of roses, several lilies, shrub roses, eucalyptus, alstroemeria, dusty miller. I received something with roses, a lily or two, some cattails, some berries, and several clumps of ugly, mustard filler plants that completely overwhelmed the arrangement. I know from experience that Teleflora's response will be to go to my friend's house and retrieve the arrangement. Who wants that when they have given a gift? This is not the first time I have been seriously disappointed. When Teleflora florists do not have the appropriate stock on hand, they are supposed to get in touch with the purchaser and offer something else, subject to the buyer's approval. This almost never happens - they just deliver junk. Will be disputing with my credit card company and reviewing all over the internet. Enough is enough.

Terrible first experience with this company. Broken communication chain between Teleflora and the local businesses they work with, resulting in misleading order updates. Ordered flowers for my sister’s birthday, received a delivery confirmation at 6 pm, mentioned it to my sister and lo and behold, she hadn’t received anything. Called the following morning to check in and again, the message was that they had delivered on the order, but my sister still had not received. Timeliness is literally 80% of the whole idea of sending flowers! I got a small partial refund but do think the order was a failure. A lack of integrity on the local florist’s part for by being transparent and honest about the status of the order but also something Teleflora needs to govern better. I would stay away if you’re needing perfect, timely execution.

By far, the absolute worst customer service department I have ever dealt with. Ordered a sympathy bouquet which was to be sent to the recipient on the anniversary of her mother's death. On the day it was to be delivered, I received an e-mail confirmation that the bouquet was "hand delivered". Except it never was. Upon speaking with the recipient, she told me she never received anything whatsoever. When I contacted customer service the representative told me that so-called hand delivered confirmation was in fact automated and does not necessarily state the order was delivered. Upon expressing my discontent the representative assured me the bouquet would be delivered that day before 8 pm local time, except once again it was not delivered.

I️ ordered online. A wonderfully tasteful arrangement for my mother in law's memorial service. What came was a anemic second cousin to the flowers that should have come. They even began to wilt over a matter of a couple of hours. I️ was unable to use them. Had to run out the morning off and find a florist that was able to help. I️ will NEVER order from them again!

Teleflora was horrible to work with. The whole transaction was a mess of nondelivery for a special occasion, then told the arrangement was not available, then that a nice arrangement would be sent and the florist would call me before delivery with a picture so I could approve. The florist did not receive that message. The arrangement was not comparable to what I had first ordered. I was awarded a 75% refund but it was not posted to my account. I requested a full refund for the disappointment and bad faith promises, but heard nothing until I said I would escalate with PayPal. Full refund, no apology, will not work with Teleflora again. Florist said they are very hard to deal with, charge extra, which they keep, and don't pay promptly. I would give 0 stars if I could. VERY disappointing, VERY poor customer service. Florist advised calling a local store instead of using Teleflora.

3 times I got my order in waaay before the time frame for same day delivery and all 3 times they did not do it! The discount codes they sent me in their apologies did not work either! I actually called them after I placed the order and they told me everything was perfect and they would give me an email confirmation and then no more than 30 seconds later they send me an email saying they can’t do it on date requested pick another date! Now as I sit here typing this I’ve been on hold for 10 min trying to get a supervisor on the phone.

I ordered flowers for my daughter's birthday to be delivered on that day. I received a confirmation number when I submitted my payment but never received a confirmation email. I called the delivery day to make sure all was set. The first rep said he could not find an order. I said it was confirmed. He was absolutely no help! After waiting forever on hold several times, I got a great rep who confirmed that yes there was an order but could they switch out a certain pumpkin for another. I said sure and she assured me that it would be delivered by 2pm.

Horrible, Horrible, Horrible! First of all I ordered the zen artistry plant. When they delivered it, my mom wasn't home so they just left it on her stoop instead of trying again later. Irma was suppose to rain. Besides that what I thought I ordered because of what was shown and what was delivered were incomparable. Not even was the plant pot even close. Very disappointed I will never order from here again and I am disputing the charge.

I ordered a deluxe bouquet on Thursday morning for Friday delivery. The arrangement was for my best friend and romantic partner, who was leaving the country on Saturday. Without any notification or explanation, the flower arrangement was never delivered. I emailed to inquire about what happened, and the only response I got was that they were refunding the charge back to my account. There was no explanation as to what had happened and why the order was never honored. I was counting on Teleflora to help give my dearest a memorable send off. Needless to say, I was very upset that this company couldn't even carry out a simple function like fulfilling the order.

I ordered flowers to be used at a memorial service for a friend who passed. I received a confirmation email that they were delivered. They were not delivered. After calling and complaining they were delivered the next day (too late to be apart of the service) which was highly distressing. When I called they had no answers and offered me a 50% coupon for my next delivery. After explaining that I will never use this company again I was offered 30% refund.

I have been trying to reach someone all morning. I had an email that my friend's flowers were delivered to her office but she didn't receive them. It's now Friday and I still can't get in touch with anyone to find out what happened after spending $50!

I ordered an arrangement for my mother's 78th birthday. It was the Brilliant Birthday Blooms. The white bowl with the candles looked great online and I loved the fullness of the premium selection, but what my mother received looked nothing like it. Instead she received something that could not have even been compared to the Standard arrangement. I have never been so embarrassed by a gift!

First of all, I ordered an arrangement for my friend in hospice on a Saturday morning, before the deadline for delivery that day. Later that afternoon, I received a phone call, telling me flower shops were closed or busy with funerals and couldn't get my arrangement done til Monday. I called Monday morning asking for expedited delivery, as my friend was failing. An arrangement was delivered by 1:00 Monday, but the "deluxe" I had ordered was pathetic. It was a tiny vase, with sparsely arranged flowers, the ribbon was not the "Polka dot" one shown in the "polka dot posies" arrangement pictured, and it looked like a very cheap arrangement - not at all like the $49.95 (plus fees and taxes for a total of $67.93) one pictured on the website. Teleflora either misrepresented this bouquet, or the florist did a horrible job. Very disappointing. I plan to never again order from Teleflora.

I ordered a sympathy plant for a very close friend of mine and when sent a picture of what she received I wanted to cry. I attached a copy of what she received. When I called to complain, they would only offer 35% refund. I called back and they said they could only offer up to 50%. I deserve a full refund on what they delivered to my friend. I will NEVER do business with this company again!!! It looks like an DYI project gone wrong??? And the only reason I gave a 1 star is because I couldn't go lower.

Every time I use Teleflora online I get the wrong arrangements. They say you can pick your florist not true I never get the florist I pick or the arrangements I pick. One time my order didn't come until it was time to go to bed. If you want your order correct call your own florist and place your order.

Placed an order with Teleflora two days prior to a close friend's funeral on 10/7/2017, Teleflora promised delivery. Teleflora dropped the ball. No delivery, very upsetting to the family, made a bad day worse, they managed to take the money from my account within minutes of the order. After the funeral and another confirmation of non delivery, called Teleflora at 4 pm, a representative stated they needed to confirm non delivery from a third party... We stated we bought the flowers from Teleflora not a local florist (turns out this was a big mistake never again with Teleflora). Rep stated they called the third party vendor and they were closed?? At 4 pm, turns out they open at 10 am so a 6 hour workday??

I paid extra to have a "Deluxe" arrangement delivered to my daughter for her 40th birthday with a mylar balloon. The arrangement presented on the website had a beautiful blue vase (my daughter's favorite color). The arrangement delivered had an awful blue paper inside a clear vase and what was delivered had far fewer flowers. It was less attractive than the minimum standard arrangement and there was no balloon. I will never order from them again. Thanks, Teleflora, for spoiling something special!!!

I ordered flowers from my address in Victoria, BC to be delivered to my daughter in Calgary, Alberta. The Teleflora online Ad reads "Teleflora (Registered) Canada Flowers. The online receipt was in Canadian Dollars but on Credit Card Bill was in USD and an extra $15 charged to my account. I contacted Teleflora and I was told it was because of the exchange rate. I advised Teleflora twice of the details of the purchase i.e. the Ad showed Canadian and the transactions were all in Canada but they did not reply to either email. I believe Teleflora are advertising fraudulently within Canada and would advise future customers to be wary of this business.

Worst service I have ever experienced in my life. STAY AWAY. GO SOMEWHERE ELSE. The product you order is not what you get!!! It took 2 days for a same day delivery! I guarantee you will be happier ordering from someplace else, even if you have to spend more money.

Ordered a cute antique Ford pickup/floral arrangement several days before recipient's birthday. The day before delivery, I was emailed & told the pickup truck was not available (see other reviews about the elusive undeliverable pickup truck). The link for an alternate selection showed me nothing. Simply said something festive & appropriate would be sent. OK. Day of delivery I was emailed & told the arrangement was hand-delivered. Not according to the recipient, who I have been in touch with twice.

On September 14 I ordered the arrangement, Zen Artistry, Deluxe. I am appalled at what the recipient received. I understand substitution, but given 5 days advance on this order, it could have been done correctly. I sent this to my niece, who has terminal cancer. What she received looks like a damn funeral arrangement rather than an exotic arrangement meant to induce peaceful feelings. I can't even call her because I'm so mortified. I will not order from Teleflora again. You need to contact whatever local florist did this, and make them understand when given as much notice as was given, they need to step up their game, and understand there are actual people on the other side of that order. I've attached photos of what I ordered and what she received.

For my daughter's 21st birthday, I picked out the cotton candy standard bouquet to be delivered. I did it only a day in advance, so I picked something standard, pink roses, and pink carnations. I get an email 24 hours later saying that they can't deliver the flowers today, because the florist doesn't have pink carnations. I call CS and tell them to use what ever color they have that will look ok, then they tell me that it's too late to have them delivered!! I called 2 minutes after I received the email!! Then they tell me that my refund will take 10 business days if I cancel!! ARE YOU SERIOUS!! Thank you for ruining my daughter's 21st birthday!! Do not waste your time on placing an order with these people!

I order flowers for my Dad since he had a heart attack. Got a call the day they were to be delivered saying the Ford Pickup vase wasn't available. Call back and select another one. I call back, go thru the process of selecting another one, The Bee Well with a cute bee in a nurses uniform. The CSR's broken English didn't really understand that I wanted the exact same floral arrangement just replace the Ford pick up with the Bee. Well, she said she'd try to do so.

I'll have to admit, I was terrified after I purchased some flowers for my partner and saw the reviews for Teleflora. I anxiously awaited their same day delivery to her work and fortunately the wait was not long. I placed the order for her flowers at about 12:10 PM and around 3:15 I got a message from her thanking me for the flowers. They look as promised and in good health. I feel like these guys deserve at least a good review for their good work, even if it doesn't always work out that way for everyone.

I ordered a fresh flower bouquet for my sister who lives out of state. I paid the additional fee to have it delivered before 1:00 pm. It was delivered hours early and on the date requested. The local Teleflora company in Henderson, North Carolina did an excellent job. My sister called me immediately and exclaimed about the beautiful arrangement, as well as the professional and courteous service provided by the staff. I am delighted by this purchase and highly recommend the company.

This was my first time using Teleflora. I noticed their unique bouquets and they caught my eye. A family member was just getting home after being very ill in the hospital. After finding the perfect one, the 'Pleasing Purple Bouquet' shades of purple various flowers with white Lilies, in a purple vase. I opted for the middle/deluxe version and used a 20% off coupon. My order was around $74, I saved $11 and paid around $63. After seeing the bouquet that was sent, I was incredibly upset and could not believe it cost me as much as it did. It looked nothing like the picture. There were so few flowers, that it barely covered the rim of the small, square vase. They substituted the flowers with pink and white filler flowers. There were only 2 Lilies. The foam that the flowers were stuck into, was clearly visible. The 'purple vase' was a clear vase that they put purple paper inside of. And the flowers were already wilting.

My step-daughter has been battling cancer since last December and lost the war a couple of weeks ago. Her service was scheduled for today July 22, 2017. My husband, the deceased's father is handicapped and could not make the trip to California. I volunteered to contribute the wreath that goes around the urn which ran $188. On the 13th I paid this and was sent a confirmation from Teleflora saying they would be delivered on the 21st. My husband's other daughter who lives in California called us on the 21st to inform us they hadn't been delivered. I called 3 times to Teleflora with no results and no concern. I have text and sent emails. This is now the 22nd and the service is in process, there are no flowers. I was charged the money, but no flowers. WE ARE BROKEN HEARTED and ashamed. Please don't use this service, they are heartless and irresponsible... This could have been your daughter's funeral.

Ordered a $60 bouquet for my mom's birthday. Thankfully we found a coupon because with fees it would've been $70. What arrived wasn't even worth $20. I am upset and disgusted and am contacting customer service. I expect I'll have trouble with them based on other reviews. I will NEVER order from here again which is a shame because the flowers look nice but it is NOT what I paid for.

I ordered a flowering basket of plants for my daughter's birthday. Since she is out of town this was extremely important that it be delivered today, on her birthday. The order confirmation was emailed to me at 1:13pm and I had at least 3 calls afterwards saying they were having difficulty fulfilling it that ended with confirmation. That it would indeed be filled today as ordered (they called the florist while I was on the line). I told them all day that if it couldn't be guaranteed that I needed to know so I could make other plans. The last call, just before 5pm told me it wasn't going to happen. I am so upset and will never try to use them again. I ordered $59 basket for a total charge of $77.93 which I asked them to refund with the cancellation of the order.

I ordered a bouquet of violet flower plants for my mother-in-law for Mother's day this year (2017) - about $69 total. She received a cheap bouquet of yellow daisies in a cheap clear vase. NOTHING like what I ordered and looked like something you could pick up at a gas station. I was NEVER contacted that there would be an issue in fulfilling my order properly. My first complaint email resulted in an offer of 20% off my NEXT order. As if I would ever order again.

I ordered flowers for my stepmom's birthday yesterday and I get a call in the morning that they are unable to deliver as they can't find a florist (lol). Why in the world wouldn't they have called yesterday so she could have at least had them a day early, instead of letting me know day of. So we reschedule for today, I get an email saying the bouquet I picked out is unavailable today so is there a different one we would be okay with, at this point I said just deliver something! Now I get an email an hour later saying that they can't deliver at all today. How in the world does a company stay in business that pulls this crap when there are SO many other great floral companies out there. The only reason I tried them out was a deal with American Express. NEVER AGAIN. Now I have to pay double to order them through a different company and get same day delivery. BS.

I ordered flowers to be delivered to my sister in Flower Mound TX... Zip code 75022. The flowers are stunning!!! I wish I knew the name of the local florist that designed this arrangement. I reached out to Teleflora to get the contact information. Unfortunately due to a contractual agreement they were unable to provide this to me. The only information with the flowers was an "FTD" flower pick. So this review is not for Teleflora, it is for the local florist in Flower Mound TX. I wish I had their information because I would not only recommend them, I would order direct.

Saw a nice ad for Teleflora same-day flower delivery. Around 8 am, I contacted Teleflora via internet. In Florida, we selected a nice bouquet including roses for my daughter's anniversary at her home in Georgia. I paid for bouquet and delivery. At 5 pm, my daughter got a call from a local florist telling her to come pick up her bouquet at their shop!! Certainly not the outcome I was hoping for. What happened? Last time I use this "service??"

I order my boyfriend a $90+ value flower and he received something NOT EVEN WORTH $20. The arrangement was very poor and the flowers were empty. There was nothing special about the flower and when I email them about it they ignored me, which I emailed them about 5-8 times. AND when I bought the flowers they also lied to me that their car was broken because they didn't want to deliver my flower. It took them 3 days to deliver the flowers (which then the flowers were not fresh anymore). THEY ARE MONEY HUNGRY PEOPLE AND THEY JUST WANT TO STEAL YOUR MONEY AND CHEAT YOU. Please don't be cheated by them. They will not help you if something goes wrong.

Flowers that were ordered a good number of days earlier were not delivered until very late in the afternoon and after an email to the company inquiring about why they had not been delivered. The Florist selected by Teleflora has a terrible reputation for bad service and product. Of course, the consumer has no idea what Florist will be used by Teleflora. One would think they would take some time to check the reviews of their customers.

I ordered one week in advance. They were late 1/2 past business hours to deliver the flowers. I ordered a 5.00 balloon that never made it upon delivery. Lastly, the flowers look absolutely nothing like I ordered!!!! This is not beautiful in blue!!! Do not ever order from here. Wal-Mart flowers probably look better.

Ordered a spray $153 for my aunt's funeral out of state. It was supposed to contain 7 different flowers, many colors - gorgeous on website. What got delivered was pathetic - 2 flowers very sparse, actually, some look wilted no stand, crumpled ribbon. It has 7 family members that went in on it listed. I'm embarrassed beyond words to have sent that. See photo of what I ordered and what I got below. After arguing with company I got 30% then 50% refund and they would not go higher. They said it was because it was accepted! Really? Do you know anyone who is grieving in another state would actually even know what we ordered let alone, say no this is too ugly. The bad part is they won't tell me which florist they used so I can avoid them in the future. I will never use this company again.

I was to have flowers delivered to my Mom. She is 84. The delivery person just left them at the doorstep and did not knock or ring the bell. She found them 2 days later all dead and no water. She sent me a picture of them and the card that came with them. The card looked like a 5-year-old wrote it and the picture was dreadful. The ribbon around the vase was like pink yarn! Very embarrassing and degrading way to show my love for Mom on Mother's Day. All the florist will say is they delivered them... Please don't trust Teleflora with your business. What's the point of them asking for her phone #?

I ordered a standing spray for a funeral 3 days in advance and it was NEVER DELIVERED. It was an international order so I had to place it over the phone. I was told that I could choose the kind of flowers I want, I told them that I didn't really care just something of red or white color (not a complicated order). I received an email with the order confirmation and the payment went through. I decided to call them the day of the funeral to get a status update on my order only to find out that the flower shop that was supposed to fulfill my order couldn't do so. And nobody even bothered to inform me of that. The service was already over when I found out. Horrible experience. I wish I read the reviews prior to placing an order.

I ordered a flower arrangement to be delivered to my mom for Mother's Day. The Teleflora website had a photo and detailed description of the arrangement I ordered. Something completely different was delivered. I emailed them over and over again. First I asked for the correct order to be delivered and they had the audacity to respond by saying I could have a discount on my next order! Numerous other emails were ignored then they refused to send the correct order. Now they are trying to give me just some of my money back. My mind is blown by how awful they treat their customers and would never recommend anyone have to deal with a company like this!

I ordered a "flower cake" 6 days early to be delivered to my mother in a nursing home for her 98th birthday. I traveled to be with her, and no flowers were delivered on her birthday or the 3 following days. Teleflora sent me an email saying my item was "no longer available" & so they were delivering a substitute. They did not deliver anything. I replied to their email, saying it was now too late and I did not want anything from them, and not to charge my credit card.

I ordered Mother's Day flowers two days prior & the earliest I could get them delivered was a week after... Not happy about that, but moving on. My card was charged the following day, but the day the flowers were meant to deliver, I get an email saying that the arrangement I ordered was not available for delivery in that area. Now I'm irritated because that should have been communicated the day I tried to order it! Or, at least a few days afterwards, not THE DAY it's supposed to deliver!

On May 5, 2017, I ordered a large bouquet of flowers (at a cost of $106.00) for my mother to be delivered to a Nursing Home in Slidell, Louisiana on the day BEFORE Mother's Day (May 13th.). On May 13th, I received an email from Teleflora stating that the address "Was Not Complete." This prompted me to recheck my ordering information. I thought that perhaps there was a major problem that was incorrect in the address because of how the email had been written. Upon reviewing the delivery address, I discovered that the numeric street address, the street name as well as the city and state were all correct.

Ordered flowers from here for a funeral. They ordered Sunday and supposed to be delivered on Monday. I never heard from the person they were being delivered to. I then received a call TUESDAY morning from the company stating that the flowers could not be delivered Monday but they would still deliver them today if I'd like, with a 20% discount refunded to me (after I asked). I agreed. Here, at 6:35pm the flowers were still not delivered! I called the company and they tried calling the local florist (who they wouldn't name) and said they couldn't get an answer and that they never even received an "out for delivery" confirmation from them. They canceled and refunded my order. If you check their FB page there's NOTHING but complaints. This company needs to be shut down as this is unacceptable.

I will never order from this lousy company again. I spent almost $70 on what would have been an amazing floral arrangement only for my aunt to receive a bouquet that looked nothing like what I had ordered and that I could have bought for $20 at the grocery store! After several emails with customer service I was only offered a 30% discount ($20). When I responded that was unacceptable, I got no further response from their customer service department. So basically I paid almost $50 for a cheap bouquet. Nothing but a bunch of crooks! Shame on to them!

I will never order from them again. I placed an order for my boss (I'm his assistant) for flowers to be sent to his girlfriend for her birthday this morning. $300 order. I received an email confirmation for the order and the charge showed up on my credit card as "pending". When my boss never heard from his girlfriend that she received the delivery, I called customer service at the end of the day (of course there was no phone number listed on their website). When I finally found the number and called, they informed me that my order had been CANCELED "for my protection" because it looked suspicious. Really? No notification or question to me? Now it looks like I didn't do my job and no flowers for her birthday. Seriously BAD CUSTOMER SERVICE. I will never use this company again. Never.

Teleflora cancelled my Mother's Day order and neglected to notify me. I even ordered the flowers before the holiday to ensure delivery. They did nothing to make up for their lack of professionalism and competency. I have an email confirmation which, for this company, does not have any value. Very disappointing experience. Customer service said they would send the delivery the next day with a note of apology, which also never arrived.

This is the second straight year Teleflora have not delivered what I ordered, disappointing not only myself but my mother in law. This is a simple case of a company not being able to fulfill what they advertise and this time I asked for a FULL REFUND and they directed me to a customer service number where a rep put me on hold for 15 minutes and then I just hung up. TELEFLORA IS DISGRACEFUL! In today's day and age of social media, they should be smart enough to appease consumers, especially ones that know where to reach the masses and leave negative reviews on their services. I will never use them again!

If it were possible to give it no stars I would. There was no contact as to the fact the flowers weren't going to be delivered on my relative's Birthday. None. Then the first 1800 number wouldn't work. Then the customer service rep told me I would have to call back in an hour to cancel my order. After spending a ridiculous amount of time even getting to that point. We are dealing with people's feelings and emotions here. And if the ratings for Teleflora hadn't been so far from the site that I didn't see it, I would have never ordered from them in the first place. Ridiculous.

No delivery - Order was placed in the morning, the recipient never received it. No communication that product would not be delivered. No reply to emails. Exceptional hold times (Over 20 mins). Apathetic. Spoke to Stacy and George. Reported my refund will take up to 10 days. Will never, ever order again.

I ordered mother's days flowers 2 days in advance of the event bc I am aware of the rush on that day. When I called bc it was mother's day and my mom had not received any flowers, I was told that there was a mother's day rush and that I would have to wait until next weekend. "NO WAY" I said. I paid an extra $22 for ahead of time delivery and it's already late. I want them delivered NOW! Well long story short not only were delivered very late that night, they were dead and totally not roses and daisies in a pink vase with a ribbon and a card like I ordered. They were wilted dead cheap flowers that anyone could have picked up from any field and thrown in a cheap glass vase from a family dollar store.

Teleflora Reference #: **. On 11th of May, I ordered the flower that called "Teleflora's Splendid Garden Bouquet through online with Teleflora website (http://www.teleflora.com/bouquet/telefloras-splendid-garden-bouquet?prodID=P_T17m300a&skuId=T17M300) but it was not able to get it through with my credit card so I decided to call Teleflora via Relay Service and it was succeeded. Also, I was advised that it will be possibly booked up on Friday that might delay to Sat afternoon which it apparently was reasonable for me to accept and notified one of my family to keep eye on deliver to surprise for my memaw's surprise for Mother's Day and her Birthday on 15th. On Sat evening, my aunt texted me that she never received any delivery from Teleflora and I immediately called customer service to file complaint against the delivery that was never delivered promptly at all.

Placed an order 2 week in advance with Teleflora for my wife from our kids for Mother's Day. Was to be delivered Friday. My wife is a teacher and was out to lunch when they showed up. According to the front office a gentleman walked in asked for my wife. They told him she was out at the moment and he turned around and left. I got an email Friday saying they were delivered but with the busy weekend I did not ask her about them till today (Monday) and she tells me she did not get any. Called Teleflora and the lady I could barely understand wanted me to wait so they can try and send them at another date. I told her Mother's Day already passed and what good would it do so please give me a refund. Of course she did not want to till I asked to speak to her manager or supervisor then she decided to give a refund. I will never use them again and neither should you.

This company does not provide their own flowers. They assign a shop closest to the recipient's address. I order 3 sets of flowers. Only 1 showed up and the other 2 are God knows where. The arrangement I ordered looks horrible, I could've went to Publix for the crap they provided. Horrible customer service. Don't order from them!!!

This was the WORST experience I have had with ordering flowers. I ordered them a couple of days in advance and the day of delivery I had heard nothing from my sister, the recipient. I called the company and they said they could contact the florist and request a delivery confirmation. Shortly after, I received an email saying they had been delivered. This in fact was NOT true. I called the company back and asked details of the local florist and was told they could only click a button to contact them and had no details (weird and poor partnerships with business if you ask me). I said I would accept delivery through the next day and still NO flowers. I was beyond upset at this point.

On April 24th I ordered an arrangement to be sent to my 101 year old mother for Mother's Day. The arrangement was to be delivered on Sat. May 13. It did not arrive on the 13th or by mid afternoon on the 14th. I called and sent 2 emails regarding my displeasure. I was told the flowers could be sent on Monday between 11 a.m - 7:00 p.m. I wasn't happy with that but didn't feel I had much of a choice. The Teleflora representative offered me a 40% discount and advised me that she would contact the florist in Boca Raton to have the flowers delivered on the morning of the 15th. I called at 12:30 p.m. on the 15th to check on the status of the delivery, sat on hold for 20 minutes only to be told that because the delivery date had been changed and Teleflora now had to find another florist. Are you kidding me? I didn't change the date, they didn't deliver them.

Flowers ordered 5/11/17 to be delivered on 5/12/17. Flowers not delivered, Teleflora asked if they could deliver on 5/13/17 and I agreed. Teleflora contacted me mid-day on 5/13/17 and said they couldn't deliver until 5/15/17. I said NO that was unacceptable and asked for a refund. I confirmed with recipient the flowers were not delivered on 5/13/17, emailed Teleflora again to ask for a refund so I could order flowers with a local florist.

Horrible Customer Service. I feel bad for the people that work for that company because they must have to talk to mad customers all day long! They couldn't fulfill my order on the day requested, so they wanted to give me another date. I said, "Give me a discount and I will agree." They said yes, they would give me a discount and send the flowers the next day. I get an email about the cancellation of the order a few minutes later.

Ordered flowers on Wednesday and more on Thursday. The flowers from Thursday's order was delivered and the flowers ordered on Wednesday was not!!! I used the same card number to order both and was told I had to order the flowers that did not arrive as paid for and guaranteed again and they would be the following day for delivery, the day after mother's day. Too late for the party for my wife. At our address that the bills come which they never miss that date or address but the actual delivery of paid for and guaranteed delivery never arrived???!!! Frustrated husband and crying mother of 4. Thank you for your inability to take care of you paid in full clients that keep your business running Teleflora.

I order flowers for Mother's Day to deliver on May 10 but by accident I place wrong address. So after few days I called my mom asked about if she really love the flowers. She replied to me, "I did not get anything". So I called Customer Services on Spanish and explain what happened about place the wrong delivery address, very sweet lady name Lorna help me and explain that situation about the flowers. They did not delivery the flowers until make sure was the right person. At the end they will delivery the flowers 1 more time. THANK YOU! Spanish customer service from TELEFLORA.

I sent my Mother an $80 arrangement for Mother's day. It arrived on Friday morning and by Saturday the white roses had turned brown and wilted. My Mother called the local florist "Creative Designs by Jim" in Wilmington, NC. Jim was rude and stated we could make a complaint with Teleflora to receive our money back. My mother told him that I would just want her to have a replacement arrangement. He told her he was out of flowers. I called Teleflora and they told me they would pick up the wilted flowers and use another florist to deliver a new arrangement. After being put on hold for over 10 minutes, the rep came back on the line and stated that because today was Monday, I would have had to call on Sunday to have this replaced. Sunday was Mother's Day and the local florist would not answer the phone. We tried to deal directly with the florist first and I explained this. To no avail. Never order flowers from Teleflora.

I am completely disgusted... I had ordered flowers on Thursday to be delivered on Saturday for Mother's Day to Florida. I called Monday the day after Mother's Day to check on the status as I was curious on delivery... Spoke to customer service who told me the flowers have not been delivered yet as they were STILL trying to find a florist to make the arrangement... COMPLETELY UNEXPECTABLE!!! I will never ever order flowers from them again...

I ordered flowers for my mom for Mother's Day. I wasn't given the option for a Sunday delivery, which of course is Mother's Day. I instead opted for delivery for the day prior. I was charged $80 for the flowers but none showed up Saturday and none showed up Sunday. No one answered their customer service line so I have no idea what's going on and why my flowers never arrived. Money is extremely tight for me so aside from a card I sent, the flowers were all I had to give my mom. Thanks Teleflora for leaving my mom without her gift on Mother's Day. I'll be disputing the charge for a product that was never received.

I never write reviews. Ever. But I'm on minute 41 plus of waiting on a "manager" to take my call. I ordered flowers for my mother before Mother's Day and paid an extra $20 for Saturday delivery. I called my mother today (Sunday) and... No flowers. So I called Teleflora. For my first call to be answered, I waited 20 minutes. No joke. Finally, someone answered but I barely understood her. Basically, she said the flowers had been arranged and would be delivered soon. Was that okay? No. That was NOT okay.

I ordered an orchid corsage for my mother to wear to church for Mother's Day. I paid $42 for the corsage plus a $20 service fee. The corsage was delivered on time but when my mother sent me a photo the corsage contained only roses! If I wanted to send her a rose corsage, I would have ordered a rose corsage. I called customer service and they offered me a 40% discount on my next order - as if I would use their service again.

I have to agree with others. Worst florists!!! I placed an order for Mother's Day. I talked to a lady over the phone and order a basket of African Violets in white baskets only to get a message from my mother in law she got some purples flowers along with some other colors... if I had wanted flowers that will die in week or so instead of African Violets that will last for they are plants. I would have order it and paid for it; for what gives them the right to change an order and not even tell the person who ordered and paid for it. I will never order from them again. I doubt they even refund my money but they should!

I ordered flowers for a wake/funeral. They promise on their website that if they have to make last-minute substitutions on your order they will, but they guarantee the flowers will arrive as promised. They failed to fulfill an important order for me because I wasn't home to do a phone okay for a minor substitution. So - No flowers from my family for the funeral of my friend's mother. This was devastating. To top it off, on the phone message left on my home answering machine, the person's voice cut off just as they were about to recite the phone number for me to call back, which I can only call incompetent. Calls to Teleflora resulted in an automated system. I opted for a call-back that didn't come for nearly an hour. Then, that person put me on hold for a long time as they called the local florist. Why do they offer "Guarantees" on their website if they don't ensure that the local florists they contact agree to abide by those guarantees?

Ordered flowers to be delivered on May 12, 2017. Got a confirmation. Later that day I get an email stating I had to pick a different day. Of course payment had already been completed. So I selected the next day May 13. Wouldn't you know it no delivery was made that day either. As for customer service still haven't been able to contact them. Never ever would I recommend this company.

DO NOT USE this company! I had ordered a delivery and paid in full. Two hours later they emailed me stating that the bouquet that I had ordered was not available (then why is it on your site??). I then had to change my order to "florist pick". I said fine. Not going well. On top of that they cancelled the delivery without any notification to me! I only found out by calling them and asking if it was delivered. When I asked to speak to a supervisor, I was put on hold for approximately 10 min. and got the same woman that I had already been talking to. I demanded a refund but it being the end of their workday, I have not received the credit as of yet. This is definitely one of the worst customer services that I have ever dealt with! Please save your money and look elsewhere. Teleflora is a complete idiotic company!! Lastly, the three women that I spoke with could barely speak English.

My first and ONLY experience with Teleflora seems to be the same as the rest. The pictures of the arrangements are decoys, at best, downright lies in reality. The remedy they offered, was only meant to shut me up... Here is their reply to my complaint, which came at 4 pm the Saturday before Mother's day... My mom is 85 years old... Can you imagine some delivery guy coming to your mother's house and telling her to give the flowers back??? "Hello Joanne, I apologize that you were not happy with the bouquet that was delivered. We would be happy to pick up the arrangement and process a cancellation and a full refund for your order. Please let us know if that is how you wish to proceed. Best Regards, Amanda."

I ordered the Teleflora Bold Elegance premium. I have been waiting almost all day and called to check to status and they told me that my order was cancelled because none of the florists could cater to my order. I was NEVER notified and now the person I ordered them for won't get them. They ordered to place another order and have it delivered Monday but that would make it past the recipient's birthday. Total waste of time and money since they haven't refunded me. I'M VERY PISSED OFF!!!

I ordered flowers for our mother and was told they would be delivered on the Saturday before. They waited until the Saturday before to tell me they couldn't deliver them until Monday after. I cancelled the order but still don't know if I'm getting a refund. As I'm writing this, this just happened. I will never order flowers from this place again! Terrible!

I ordered the Deluxe version of an arrangement on the Teleflora site for Mother's Day and these pictures tell the entire story. The email and twitter responses (even with these pictures posted) said that my order was filled to value. "I have reviewed your order and I have contacted our florist. We have been assured that the order was filled to value." Since I got the exact same response from their website as I did from a twitter rep, it appears to be their blanket reply. Twitter was also filled with those showing their pictures of what was ordered and what was received. I'm sorry I didn't look there before I ordered. I have disputed the charge through Visa.

I was so excited when I found this website. I picked out the most beautiful flowers to get sent to my mom for Mother's Day. Well I got a confirmation email saying that they were delivered. When I got to my mom's house I was so sad to find what my mom had gotten. I paid $66 for a beautiful bouquet named Dress to Impress and my mom got this tiny bouquet with only three roses and a couple of carnations. I will never ordered from this place again. I am so satisfied. I called them like 5 times. Finally got through. They did not want to give me a refund. They kept offering a discount for future purchase so I kept on the phone with them till they gave me a full refund of my money. I do not recommend this place to anybody. Don't waste your money thinking you're going to get beautiful flowers and you will receive something that's worth $10.

My mother has been diagnosed with terminal cancer. My sister and I decided on an arrangement from Teleflora for, what is to be, our last Mother's Day together. We went big and ordered the PREMIUM Teleflora Citrus Smiles Bouquet. Cost: $69.95 which then they added a "service fee" of $20.99 for a grand total of $90.94. The pictures show what we ordered and what we rec'd. I spoke with the local company that made up/delivered the bouquet. Teleflora kept $30.99. The local florist got $59.99 and of that they had to take their delivery fee. They are working with me to get us a better flower arrangement for our money. Needless to say, I will NEVER order flowers from Teleflora again. They not only fleece the customer but they leave the local florist to deal with the fallout. Going forward, I will only deal locally, even to the point of contacting an out-of-town florist to get flowers sent. Much better "bang for the buck" and no shady, underhanded cons.

I placed my order to delivered on 5/10, it was not delivered. I follow up on 5/11 to get it delivered asap, didn't hear from Teleflora. I called customer service, put on hold for 30 minutes. This is the worse CS I have ever experience.

HORRIBLE!!! Ordered flowers for same day. Received call and e-mail that arrangement was out of stock. Picked alternate. Not delivered on day ordered. Received call next day - second section out of stock. Have had 6 communications with customer service. They keep pushing: "florist choice" - we all know that means old flowers. What's the point of selecting an arrangement from a picture if the shops don't have the supplies to put the arrangement together. Asked for supervisor - on hold over 20 minutes. The CS agents read from a script and will not answer questions. Huge rip off.

Read the review before giving this company your money. What they advertise is NOT what will be delivered. I spent a lot of money for a "ZEN" arrangement of exotic flowers. What was delivered looked like a CLUSTER MESS of NON-exotic boring everyday flowers thrown together in a most unattractive... NON-ZEN design. I am embarrassed that my Mom thinks I ordered that horrible design. After reading the reviews I now see this seems to be the way this company operates... they show you one thing... then send another. COMPLETE RIP OFF. SHAME on them. Taking money for a product they don't deliver.

I called Teleflora today to order an arrangement for Mother's Day for my mother-in-law and sister-in-law, who live together in Greensboro, NC. My husband and I had decided on a budgeted amount. The person I talked to got pertinent information, including the arrangement we'd chosen. She asked, more than once, if I wanted to add something to the order. I said, "No, I just wanted the 'standard arrangement.'" I was then told that the minimum order for that area was $38.95, and asked if I wanted to upgrade the order, which I'd already said no to. I was told that minimum order amounts apply to most places in the US, and they vary according to area. I don't recall seeing this policy stated anywhere on the site. I didn't order. Very disappointed that we couldn't get what we wanted without being forced to pay more for it.

I thought this site was going to be GREAT but, I was let down when I ordered Flowers for my precious Mother for her Birthday on the 10th and Guess What??? They NEVER got delivered. I ordered those Flowers on Monday and they were not delivered yesterday!!! I am so mad! I called them this morning and all I got was from some idiot that didn't hardly speak any English and said, "I am sorry for this problem but, they will be dropped off today!!" My reply was, "SO, if they do not show up today who do I call?" and all he kept saying was, "Sorry, Mrs. **!!!" If my Mother does not receive those Flowers today, I will get my money back and I will NEVER use this place ever again!!! Worst SERVICE, WORST Everything!!! I will tell everyone what awful service I received!!! THERE IS NO EXCUSE FOR THIS AT ALL!!! SO, if anyone wants to order Flowers please DO NOT use Teleflora!! It is a waste of time and MONEY!!

Simple request, deliver African violets to my sister's office same day. Got an email at 5:00 p.m., they couldn't deliver. "OK, when can you deliver..." "First thing next day." I had 12 emails back and forth with them, they couldn't find out what the eta would be (my sister wasn't in the office for the full day), they couldn't tell me the florist so I could call and check, and after the dozen emails they tell me the flower should be delivered by 5:00 pm and suggested I request priority delivery if I needed it earlier! Well dear, if you would have done it right the day before priority wouldn't have been necessary. They did respond to each email (each email had a different person responding) so that was good but probably need to find better local florist. $70 for an African Violet that took 2 days to get there. I can't wait to see what it looks like!

I ordered a nice large wreath for my Dad's funeral. I received confirmation that they were delivered on Friday. When we arrived at funeral home no flowers. Took me 3 days to argue with them for a refund. 1st person said they would give 60% refund, 2nd one 50% and finally talked to a lady from Corporate who did refund my money and had shop send a plant to my step mother. All foreign and barely speak english. Never will I ever order from them again. EVER.

Placed a same day delivery order at 9:15 a.m. with an additional charge for before 1:00 p.m. Ordered Deluxe bouquet. Flowers did not arrive until 3:20 p.m. and the bouquet was the Smallest version available and the flowers were NOTHING like I ordered. Customer service took 20 minutes to answer and the best they could do was offer me a 20% disc. Personally I felt they should have refunded me the entire order. They could have cared less that this special moment was completely ruined and a whole 20% disc. was going to make it better. No! I WILL NEVER ORDER FROM THEM AGAIN. I just wish I would have read the reviews prior to ordering. What went from a celebration ended in total embarrassment and COMPLETE disappointment.

This is the worst possible flower delivery company, hands down. I ordered flowers for mother's day with delivery to my mom and wife. I got confirmation that the order had been processed. Then I received an email some time later saying that part of the order could not be processed. I called the number given and was put on hold for 20 minutes. When someone came to line, they could not speak English. I could not understand what they were saying and I had to repeat my inquiry multiple times. The customer rep could not understand that there was one order and could not explain to me why the order had been separated.

My Mum's 75th birthday was the other day. Her friend ordered flowers from Teleflora to be delivered during the day. He ordered a beautiful arrangement of white daisies and pink roses with a lovely card. What actually arrived was a bedraggled, half dead, scruffy looking bunch of yellow daisies with a HOMEMADE card attached. She called them to complain and was told, "No refund, tough luck!!!!" She was sobbing on the phone to me and I am furious. Way to ruin an elderly lady's birthday you jackasses!! Never, ever use this service or you will get to listen to your mum crying on her birthday.

I ordered a birthday bouquet. Let me first say that I live in TN and the flower arrangement was going to Maui. It was my sister's birthday. I placed the order well in advance and was given a confirmation number and my debit card was charged. On her birthday at 2:30pm her time and 7:30pm my time, I received an email from Teleflora telling me that my delivery could not be made on my requested date and that I should pick a new one. I was told that my arrangement would be delivered the day AFTER my sister's birthday and that they could offer me 50% off my next purchase with them (like I would ever use them again). I said no and was told I could be given a 30% refund price.