Teleflora Reviews

Teleflora is a disgrace. Twice I ordered arrangements based on an occasion and a theme in mind. Twice I received orders that aren’t even remotely close. For my daughter’s birthday I had a cake shaped floral arrangement sent in distinct colors. I paid the upcharge for the premium and even added a tip like a fool. Instead, she received generic flowers in a clear glass vase. It doesn’t even slightly resemble a cake or the colors selected. It’s a joke. I thought the first time my order was screwed up it could have been an outlier. This second order is more outrageous than the first. The pictures provided show what was ordered and what was delivered.

And it was supposed to be delivered at 1:00pm.. 5 hours later and still haven't been delivered. I normally a 1-800- FLOWERS kinda girl, because they're RELIABLE!!! But, I chose Teleflora because they had this arrangement I know my Aunt would just love.... Next time, I'm going to choose what I know 1-800-FLOWERS.... SO BLOODY DISAPPOINTED.... IT WAS MY FIRST TIME AND LAST!!!

Absolutely unacceptable. I would NEVER recommend Teleflora. I placed an order at 10:40 AM for same-day flower delivery. By 6:00 PM, nothing had been delivered, so I called customer service. The representative told me that the delivery window ended at 7:00 PM and that I should call back then if the flowers still had not arrived to discuss a refund or resolution. I called back at 7:00 PM, and suddenly I was given a completely different story. This representative claimed Teleflora had emailed me around 1:00 PM asking whether the flowers could be delivered the following day. That email does not exist. I checked my inbox, spam, junk, and everything else. Nothing. Even more suspicious, the representative I spoke with at 6:00 PM never mentioned this supposed email or that there was already a problem with my order.

I would give zero stars if possible. What shown on website is not even close to what is delivered. Don't waste your time and money with them.

Ordered flowers on Friday and paid for Saturday delivery for my grandmother’s 93rd birthday. I got an email Saturday morning saying it would be delivered but then didn’t hear anything else. I reached out to them on Monday morning via email. At that point they cancelled my order with no additional information. So, my grandmother didn’t get her flowers at all. This place will drop the ball. My guess is they were planning to pocket my money without delivering anything. If I hadn’t followed up then they would still have it.

Placed an online order for a memorial service on Friday morning using the link provided through the Legacy obituary, to be delivered to funeral home on Sunday morning for visitation and the service. They called me at 10am on Sunday to notify me that local florists were closed on Sunday and they couldn't complete the deliver. That is why I placed the order on FRIDAY! There were other arrangements delivered to the funeral home on Sunday. So not only did they not fulfill my order, they waited until the day of the service to notify me when it was too late to make other arrangments.

They have the worst service. I ordered flowers for my daughter's birthday to be delivered before 1 pm and was charged for an early delivery. Only to get an email stating that they attempted a delivery and no one was home. LIE!!!!!. My daughter had plans, so I told her to be home for the early delivery. When you call, they are so apologetic. That doesn't rectify the issue of not delivering your order. I will never use them again, and I will never recommend them to anyone. Call a local florist and order your flowers.

I placed an order for my grandmother's 95th Birthday on Aug 27th. I wanted to make sure they were delivered on Sep 3. On the morning of the delivery, at 0720, I got an email saying my order is canceled due to local florists not being able to fulfill my order. Absolute garbage service. I could have found a local florist if I would have gotten a cancelation notice sooner than the day of delivery. I will never order from Teleflora again and will make sure that everyone I know does not use them either.

I ordered flowers on Thursday for a Saturday delivery to our granddaughter for a big event. Got a text the next day to contact them about problem with order by responding to text & they would send details. No response when I followed those instructions. Then made a call to customer service & I am told they can't get a florist to answer their phone- on a Friday?? I question this, she puts me on hold, person comes back & says no worries- they will deliver- they will go out on Saturday as requested. Checked on Saturday to see when they will be delivered- "Sorry- can't deliver today - can't find a florist but they have one for Sunday."

I ordered an orange and fuchsia floral arrangement with 36 flowers. The local florist filled the order with less than 10 flowers in dark and light pink.

If I could give zero stars I would. I ordered an arrangement for a funeral a week in advance. Not only did they not fulfill the order, they charged me twice. They charged me when I ordered, and instead of crediting me when the order was not fulfilled, they charged me a second time. They did not resolve this, and I had to dispute this with my bank.

If there was a 0 rating I would have chosen that. I ordered an arrangement of purple flowers and was forced at checkout to upsize to a large one. It was a beautiful picture so I was fine with that. I knew there might be substitutions but figured it would still be pretty. I could have done a better job with flowers from Walmart and done it myself for $20 and it would have been prettier. I paid over $88 for the order. The arrangement was such a disappointment as you can see in the pictures below. NOTHING like what I ordered. No one called to explain a need for substitutions. I’m not a florist but a child could have done a better job.

I ordered the “Premium” lush Garden bouquet to be sent for condolences to a loved one on behalf of my family. The bouquet shown was large and beautiful. They received a plain vase with 3 roses, 2 carnations, a sprig of small pink flowers and a sprig of greenery. I paid >$100. When I reached out to TELEFLORA.com and said they’d credit me $27.22 and give me a 25% coupon for my next purchase. I find this unacceptable and never plan to use them again. I’m embarrassed and angry over the entire situation. I believe I should receive a full refund!

This is the worst floral company ever. I ordered flowers for my grandfather's funeral and they had the audacity to call me TWO HOURS after the funeral to tell me they could not deliver the flowers. They claimed they could not find a florist in Houston, TX and then had the audacity to ask if there is anything they could do. I told them how can you fix flowers not arriving on my behalf of my family. We are grieving and this was how we were able to try to pay respect at his funeral. They did not even have the respect to contact me ahead of time so I could try to order flowers from somewhere else! I am disgusted. I am in grief and had taken solace that this company was sending flowers on behalf and they failed. I will never use this company and I advise anyone else to never do so either. SHAME ON YOU!!!

Never again! Don't know why but Teleflora, 1-800 Flowers, Flowers For You, all of them cannot seem to deliver what you order. They show beautiful arrangements, charge big prices and then deliver grocery store level flowers. I ordered a beautiful blue and white arrangement, they delivered sunflowers, what a joke!

I placed an order through Teleflora website using a florist that Teleflora listed as a participating partner. When I contacted the florist to arrange pickup, I was informed that they ended their affiliation with Teleflora quite some time ago and never received my order. Teleflora canceled my order within approximately six hours, yet my credit card was still charged even though no flowers or order was ever processed.

Ordered flowers, chocolates and a balloon for my mother’s 95th birthday. They were delivered late evening and I did not receive any notification. No chocolates or balloon. So I asked my mom to send me a picture. I cannot believe what they gave her. I paid for the premium bouquet. Words cannot describe how mad I am. Called them and the agent said they could refund 50%. I don’t think so. I told her they needed to refund all of it. We’ll see in a few days if I get anything back. I’m now wondering what they sent my mom for Mother’s Day. Never again.

I ordered two bouquets. I have two sisters and wanted to surprise them both for their accomplishments. Both of the bouquets were not delivered as ordered. I was told I can only get a 25% refund of my money even though it was Teleflora's mistake not mine. I will not ever do business with this company again.

With a recent passing of a close friend, I wanted to send a floral arrangement that was my remembrance of them as a couple. I ordered the Tropical arrangement with birds of paradise, and referenced that in my note attached to the arrangement. What I ordered and what was delivered was nothing even remotely close! I was in daily contact with the customer service department, who insured that my delivery would be delivered as pictured. As I said the arrangement was nothing close. They did refund my money, but I was so disappointed I sent a letter to Mr. Bennett, the CEO with documentation and explaining my displeasure. I received a call from Lois today, apologizing for the event and they would like to send a complimentary floral arrangement to either myself or my girlfriend. They didn’t get it, the moment passed, it was no longer within a time frame, nor did or would it express my feelings.

ABSOLUTELY, will never use again. We paid extra $15 for same day delivery, which was placed before 1 pm the previous day. As of 1:30 have not received and get this, have been told by "customer service" that that is NOT a guarantee, even when paid for that very service. AVOID at all costs.

Flowers stated delivered. They weren't. Called was told enroute and will be delivered by 7pm. Called again at 8pm was told they couldn't reach the florist so gave a refund. Had no empathy that the flowers were needed to be delivered today for a lost loved one. This is what happens when you hire people to answer customer service calls that are outside the USA. Read the reviews. Do not order from here.

I am extremely disappointed with the bouquet that was delivered for my mother’s birthday. I specifically ordered the arrangement shown on your website because of its beautiful colors, fullness, and overall presentation. Unfortunately, the bouquet that was delivered looks nothing like what I purchased. The flowers received were sparse, contained different flowers and colors, and lacked the quality and design that were advertised. This was a very special gift for my mother’s birthday, and it was embarrassing to have something so different from what was promised delivered to her. I understand that slight substitutions may be necessary at times, but this arrangement is not a reasonable representation of what was ordered. They offered a 25% refund, but I don’t feel that a 25% refund and a discount on a future order fairly resolve the issue. They gave me a number to call, but the number does not work.

Completely wrong bouquet was delivered. Do not use Teleflora.

This company ruined my daughter’s 17th birthday because they chose to cancel a valid order because of “questionable reasons.” This was supposed to be sent to my ex’s house for my daughter’s birthday. It was canceled because Teleflora didn’t honor their contract. They simply canceled the order without ANY explanation. It made me look like a forgetful father who didn’t care about his daughter’s birthday. They ruined my daughter’s birthday and made me look Iike a fool. I had to order from another company and spend $60 more for this order a day late. I can’t make up for what Teleflora took away from me. It now makes me look like I don’t care and I am a bad father who can’t remember his daughter’s birthday.

Never use this service. My elderly mother ordered my flowers while in the hospital, and not only didn't they come, but they do not want to refund her the 151.00 that she spent. I never got the flowers. I'm in the hospital, and they are now refusing to give her the money back. This service isn't trustworthy; they will take your money and not deliver. I would never use this service. She ordered 2 different arrangements, and one came, and the other one never came. They wanted to say they have a window of delivery time, EXCEPT she paid 15.00 extra to get them here before 1 pm. It's now 3 p.m and I am being discharged. It's bad business on their part. Don't order through them; it's smarter to use Instacart.

Absolutely unacceptable service. I ordered a sympathy arrangement to be delivered to a funeral home on the day of the service. This was a time-sensitive order that could not be delayed. Instead of delivering the flowers as promised, Teleflora failed to deliver them at all. To make matters worse, they simply canceled my order and refunded my money. A refund does not make up for the fact that my family and I were unable to express our condolences during an important funeral service. You don't get a second chance to send flowers to a funeral. The opportunity was gone forever because Teleflora failed to fulfill the one thing they promised to do. If your order is for a funeral, memorial service, or any event where timing is critical, I would strongly recommend using a local florist directly instead of Teleflora. Reliability matters most during life's hardest moments, and unfortunately, Teleflora let us down completely.

Am extremely disappointed with Teleflora and will never use them again. I ordered a Father's Day bouquet for my husband and paid an additional fee for expedited delivery. The flowers never arrived. Not only did Teleflora fail to deliver the order, they failed on the one day that mattered most. A Father's Day gift delivered after Father's Day is meaningless.

Very disappointed with the arrangement! The recipient just turned 80 yrs old. The balloon I ordered was for a little girl. The carnations were few and the arrangement looked sick. The vase color was incorrect. It didn't even go with the arrangement. VERY DISAPPOINTED AND 😔 SAD, 😠 😡 👿 😤 🤬 WILL NEVER USE THEM AGAIN! I'M FEELING VIOLATED WITH THE PRICE I PAID.

I am extremely disappointed with my experience using Teleflora for funeral flower arrangements. We chose Teleflora because we liked the selection of arrangements available on their website. We placed our order well in advance and received confirmation that everything was set. Several days later, I called customer service simply to verify that the flowers would be delivered before the funeral service. To my shock, the representative informed me that the orders could not be fulfilled and stated that if I had not called, we likely would never have been notified.

I ordered flowers to be sent to my aunt's funeral today (June 8) and 4 hours before the funeral Teleflora called me to say they were unable to deliver the flowers. Needless to say I'll never use this totally undependable service again, and now I have to explain to my family why my flowers won't be there.

What I ordered vs what I saw was delivered? Nothing like their online photo. I ordered a mixed bouquet including roses in a very specific Bee mug. What was delivered was a small, sad looking bunch of daisies in a different small jar. $75 for a bunch of flowers that looked like they were picked from a junkyard? NEVER AGAIN. Don't use them. IF I could give them a negative star, I would! For Shame!!

Ordered the Pops of Pink arrangement for my daughter. While it was delivered as scheduled, the arrangement (by Kremp Florist) was NOTHING like the picture. This arrangement features white roses, light pink alstroemeria, miniature pink carnations, white button spray chrysanthemums, pink limonium, huckleberry, and pitta negra. What came was a bunch of carnations that I probably could have purchased at Trader Joe's for 8.99. Definitely bait and switch! Stay away from Teleflora and Kremp florist!

Don't use this company! I ordered long stem red roses and a medium box of chocolates for my wife as part of a celebration for our 37th anniversary. The delivery was to be an AM. When I checked Teleflora's website around 5PM, the indication was that the flowers had been signed for at 10AM. I called customer service to explain that no such delivery had occurred. That call was a waste of time. Later while we were at dinner, I got a call that the flowers had been delivered. When we got home, instead of the premium long stem roses and a medium box of chocolates we received a hodge podge of flowers, half of which my wife is allergic too, so we had to throw them out. The box of chocolates turned out to be several Hersey bars. WHAT A WASTE OF $169.12!!!!!

Teleflora completely ruined my wife’s special day. I ordered roses ahead of time specifically so everything would arrive on schedule, and they still failed to deliver them on time. Instead of enjoying the day with my wife, I wasted my entire day waiting around for flowers that never showed up when they were supposed to. The worst part is their customer service could not care less. Their only solution was, “Here’s your refund.” A refund does not give me back the time I lost, the stress they caused, or the ruined surprise for my wife. They acted like missing an important occasion was no big deal. If you’re planning flowers for someone you actually care about, do NOT trust Teleflora. They are unreliable, unprofessional, and completely unwilling to take responsibility when they mess up.

WHATEVER YOU DO DO NOT ORDER FROM TELEFLORA!!!! Talk about a complete disaster. Ordered a $200+ floral arrangement to send to my estranged grandfather's funeral to try to mend bridges with the family. Found out only an hour before the funeral that Teleflora lost the order. Claims they had no record of it even though a confirmation email was sent. Feel terrible and shed so many tears about it. I live out of state and can't do anything to get flowers there in time. Called Teleflora and they refuse to take any responsibility or do anything to rectify the situation. The customer service lady even hung up on me!

Holy heck - what I ordered is on the left (neutral colors, wooden cube vase, premium upgrade) and what was delivered is on the right (random mismatched colors and a small glass vase). Paid over $100 and they offered me a refund of $23 and a 25% off coupon for my next order. Never again.

Worst experience buying flowers of my life! I feel like they used bait and switch. What I ordered doesn't look anything like what was sent to my wife. Further, they are not fast at delivery and there is nothing you can do. I would never use them again.

I ordered the pictured zen garden. My daughter received for her birthday a pitiful handful of mismatched flowers, not even an arrangement. Company would not resend and offered a 50 percent discount discounts. Never again

I ordered a beautiful bouquet of Daisies and yellow roses in a cute yellow pitcher. I added a large stuffed animal to the order. I chose this group because I could add on the stuffed animal the flowers were bright and happy looking and they had next day delivery. The day after placing the order, I received an email asking me to choose a different delivery date. They were originally supposed to be delivered Saturday and my soonest available choice was Monday.

I ordered memorial tree planting for my friend who passed more than a week ago. I was promised a certificate would be emailed in a few days. I’ve inquired 2-3 times when the certificate would be mailed. I provided the correct email and any other method they could use to get this certificate to the widow. I have only been told “in a very short while”. (So will our war with Iran end…) How hard is it to digitally print a certificate? My next communication will be with PayPal for a refund.