Teleflora Reviews

Ordered a floral spray online from Toronto to be delivered to a funeral home in Quebec. It arrived on time and was apparently big and beautiful but I was mistakenly informed a few days later that it didn't arrive. I contacted Teleflora and they handled the whole misunderstanding very well. The phone representatives I spoke with were all professional and pleased to assist me. I'm very pleased with my experience.

I ordered these flowers & asked them to be delivered a day before the services since the services were on a Saturday and at 9:30 am. I received an email of their arrival and they are as I ordered. Since I was unable to attend, someone sent me a pic of the flowers and I am very pleased. Great job! Funeral flowers are expensive but they were even more expensive if I were to have ordered them directly from the funeral home. Go figure.

I sent my sister a sympathy bouquet yesterday after she just had to put her precious pup down last weekend and they turned out BEAUTIFUL!!! So much better than the online picture. Your NYC shops took so much pride into putting that together for her and it looks like it took beautiful effort. Thank you thank you thank you! I wanted To somehow cheer her up as she’s been so sad and I unfortunately live hours away from her. I’m so thankful for this company for not disappointing me and making my first purchase experience wonderful! Thank you for delivering beautiful flowers to her! I hope She can find some peace and comfort with them until her other gifts I ordered For her come in. Thanks again! This is the bouquet online and I was Aware they may substitute some flowers due to availability and honestly I LOVE how they put this together for her. Just BEAUTIFUL!

I used Teleflora for 2 different deliveries! I absolutely LOVE the fact that I could order the arrangements the day before and they were arranged and delivered by local florists in a timely fashion! I also LOVE the fact that I was able to use my Fingerhut Fetti account to pay for them! I wasn't sure if the recipients would be home and since they were both surprised AND in different states if they would leave them on the doorstep or if they would send them back; so I absolutely LOVED that they left them on the doorstep! Both arrangements were beautiful and the choices of things they can do is amazing! I WILL be using Teleflora and Fingerhut Fetti again!

I ordered some flowers for my Mom which were marked as delivered but never arrived, so I contacted customer service and they gave me a partial refund, a discount on my next order, and had the flowers re-delivered the next morning. They also called to confirm it had been received. 10/10 in my book!

Absolute worst experience with customer service. I accidentally placed two identical orders and I contacted Teleflora and they informed me they would cancel the first order (which included the two identical orders). I placed another order because I received an email confirmation that the first order containing two of the exact floral arrangements was canceled. I only received a refund for one of the two orders on the same order number. Despite having the confirmation email of being refunded they would not refund me because the order was already delivered.

If I could give a zero, I would. Ordered Easter flowers on 4/5/25 for delivery 4/18/25. Flowers never arrived and no explanation was given - just that they couldn't be delivered on that day. Flowers did not arrive on 4/19 either. I am sharing this to warn you that if you want to get flowers to people you love (like my elderly parents), as a happy surprise or treat, don't expect that Teleflora will get it to them or even communicate with you! NEVER USE TELEFLORA!

Worst service ever! You get forced to order through them and after paying a ridiculous price for a poorly made arrangement they can not even help fixing a typo in the order. Rude, helpless and careless customer service.

I ordered an arrangement for a friend that was having a difficult time. I received an email that it was delivered, however, it was not. After a few phone calls to customer service, I received a refund. I’m disappointed and will not order again from this company.

I wish I could give this review less than 1 star. I ordered a sympathy arrangement for a funeral, and what was delivered was truly disappointing. It looked nothing like the photo—sparse, wilted flowers, poorly put together, and lacking the elegance and care expected for such a sensitive occasion. It was an embarrassment and reflected poorly on both the florist and the funeral home. At a time when every detail matters, this was a letdown I wouldn’t want anyone else to experience.