Teleflora Reviews

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Overall Rating1.7 out of 5
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About Teleflora Reviews

Teleflora Reviews

ConsumerAffairs has collected 1,348 reviews and 1,694 ratings.

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Page 1 Reviews 0 - 10
Customer Service

Reviewed Sept. 24, 2023

Ordered sympathy flowers on 9/19/23. Flowers were suppose to be delivered by 9/21. Flowers were never delivered and we were not notified of a delay. When I called to find out the status of my order they said the florist needed more time and the flowers would be delivered the next day on 9/22. 9/22 came and went and no flowers. 9/23 website shows flowers delivered but NOTHING was received by the recipient. What an incredibly horrible and infuriating experience. DO NOT USE OR RECOMMEND THIS COMPANY EVER!

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Reviewed Sept. 13, 2023

I ordered a spray of flowers for a funeral. The picture that was posted on the menu of options was filled with a dense and beautiful assortment of flowers. I ordered it and it was well over $200 plus all kinds of fees. It arrived with a few sad-looking carnations and lots of filler greens. It looked so cheap. I am very disappointed. I will never use Teleflora again. They do disclose that local florists will do their best. Their best was super cheap and poorly designed and not worth the money. Choose another company.

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    PricePunctuality & Speed

    Reviewed Sept. 5, 2023

    I had ordered a beautiful orchid plant with succulents and bamboo in a beautiful vase to be delivered Aug 31st. Received a confirmation of delivery on Sept. 1st. It was never delivered until Sept. 5!!! What they delivered was cut orchids (not the plant) and 6 flowers in a vase! Not even a plant! This wasn't worth $20.00 let alone the $100.00 it cost me!!! DO NOT USE TELEFLORA!!! They are a giant ripoff!

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    Punctuality & Speed

    Reviewed Aug. 31, 2023

    My mom's birthday is on Sept 7th. She has terminal cancer. Decided to use this bull crap floral service to deliver her flowers. In Lauren’s county Greenville. They literally emailed me back 2 hours later stating they canceled my order because they don’t deliver to her address. What a joke. Don’t order from here.

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    Reviewed Aug. 28, 2023

    The only reason I even gave 1 star is because I had to. I used Teleflora because it is a recognized brand and I thought I could trust them. I took a lot of time picking out 3 perfect arrangements which would have special meaning to the families for my nephew’s funeral. I was so upset when I got to the funeral home and found that none of the 3 arrangements were what I ordered, they were not even similar! I will not use this company again. They should not show specific arrangements and allow people to order them if they can’t deliver the product. I was not even made aware of the substitutions so when I arrived at the viewing it was too late to do anything about it.

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    Customer Service

    Reviewed Aug. 18, 2023

    Poor service due to local provider, product not delivered as ordered. Had to call 3/4 times to customer service, some were helpful, others couldn’t understand, asked for English speaking operator & was hung up on! I canceled the entire order and asked for full refund. I asked for "local" florist name but was denied, either way, I’ll NEVER order through Teleflora again.

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    Reviewed Aug. 13, 2023

    I ordered flowers for Mother's Day, order was delayed. After days, the wrong product was sent (inferior) and charged the price I saw online. Bad Customer Svce. personnel. The company should have been out of business. Now I am left with the disputes with my card.

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    Refunds & Payouts

    Reviewed Aug. 6, 2023

    On 7/28 I ordered a flowers for an 8/5 out of state family funeral. Ten minutes prior to start of service, I received a text. Couldn’t deliver due to lack of resources; Did I want flowers sent elsewhere, no apology/no offer for refund. I did get full refund after my demand.

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    Customer ServiceRefunds & Payouts

    Reviewed Aug. 5, 2023

    I ordered the "Yellow Fellow" arrangement for my sister on her birthday, as her favorite color is yellow. The total cost was close to $100. What she received was half the size of the picture and not a single yellow flower in the arrangement ... needless to say, what she received was not what I paid for. When I contacted customer service, the best they could offer me was $25 credit (not refund), I have to spend more with them in order to receive compensation for their mistake. Teleflora used to be an industry leader, obviously from the reviews and my personal experience, Teleflora needs to close the doors!

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    Reviewed July 14, 2023

    I should've read other reviews of this company before trying to use them. My same-day order was delayed, and then it was cancelled so fast; "same-day" delivery is not good marketing. Very unhappy with the service received, or not received rather.

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    Teleflora author review by ConsumerAffairs Research Team

    In business more than 78 years, Teleflora is an experienced flower delivery service. The company offers same-day delivery on many flowers, but also allows consumers to schedule their orders up to three months in advance.

    • Intuitive website: A clean and easy-to-read website makes shopping online a pleasant experience.

    • Shop by occasion: Find a flower arrangement for any occasion, from birthdays to weddings, using Teleflora's tools to search by occasion.

    • Images: The Teleflora website shows images of what different sizes of the same bouquet will look like, and it shows estimated measurements too. This information can help consumers select the best size for their recipient.

    • Unique arrangements: Teleflora's holiday and seasonal displays use non-traditional foliage like colorful maple leaves and sheaves of wheat to provide unique holiday looks.

    • Leave it to the experts: If you are unsure about what to pick, you can always go with the Deal of the Day. Florists put together an arrangement just for you, at the price point you specify.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Teleflora Company Information

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