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Ordered early Sat am for Sunday pm delivery. First email ok will do. Then second email can't. Then phone call, asking for clarification of delivery date- ok no problem we will get it done. Then Sunday, call sorry can't. Why they didn't call Saturday pm to let us know so we could make other arrangements. VERY hard to understand them as English is not first language. Call your local florist instead of finding yourself hours from funeral with no flowers.
I placed my order on Wednesday May 10, 2023 for a Saturday May 13th delivery. Granted I used to work in the floral industry and I know how busy it is around Mother’s Day but people can't control when they pass away. With that being said I got a call from Teleflora on Saturday afternoon that my arrangement wasn’t able to be delivered but assured me it would be there first thing Monday morning the day of the service.
When I got to the funeral home on Monday May 15th one hour before the service my arrangement had not yet arrived. I was there for 1 hour and and half before it came just prior to the family going out to the graveside service. My arrangement was a basket for the family to take home with them and was never meant just to be left at the graveside. I am very unhappy with the circumstances of this transaction. I won’t be using the discount you’re offering g me on another delivery.
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This service sucks!!! I ordered flowers and paid extra to get them there before Noon. Received a call the day of funeral saying they could not fulfill the order and would take 2-10 days to receive my refund. This company sucks!!!!
My mother recently tried to get a plant delivered to my wife after losing her father. They claim no one answered the door. We have a video door bell/camera. No one ever showed up or knocked or rang the doorbell. Two more days and my mother gave up and called the company (this is difficult for her) and was told the plant was delivered. Still no plant. I'd like to give a ZERO-star review but that isn't an option.
My daughter placed on order on May 11 for a floral arrangement to send to her mother in law on Mother's Day and even paid extra for it to arrange on Mother's Day. When 5:00 p.m. rolled around on Mother's Day and the flowers still had not arrived, she contacted Teleflora and was told they had until 7:00 p.m. to deliver. At 6:00 p.m. she received notification that the flowers had been delivered, which was untrue. She contacted Teleflora again and was told they would call the local florist. She was advised that nobody in the flower shop had responded to them. Initially, a $23 credit was offered, which she promptly refused and demanded a full refund. She was promised a full refund although currently, that credit is not reflected on bank records. Hopefully within the next few days it will appear.
I contacted several local florists in the recipient's area to ask if they had received this order from Teleflora and not one flower shop had received the order. I contacted Teleflora to find out, if in fact, the order was actually placed with the florist and I was assured it was. When I asked for the name of the florist, I was advised that it's against company policy for them to divulge that information. I firmly believe that Teleflora is full of cr** and never sent the order to a local florist. Even though the money will be refunded (supposedly), her mother in law still received NOTHING from her on her special day. Not cool at all, Teleflora!
I ordered Mother’s Day flowers almost two weeks in advance. Selected for delivery between Friday and Sunday, I called customer service at 4:00 pm on Sunday and they assured me that the flowers would be delivered by 7:00 pm. At 7:30 I called customer service again and was told they were filing a complaint with the florist and that they would be delivered first thing in the morning. Monday goes by and I called them at 2:00 pm, the customer service agent said they would now be delivered on Tuesday, I told her that was unacceptable so she was trying to contact the florist and find my mother's flowers. She told me once she found them she would call me back, she never did. Called again at 7pm and told the agent to cancel my order.
My sister and I picked and purchased an arrangement for our mother for Mother's Day. We Ordered in advance and requested the flowers to be delivered Friday before Mother's Day weekend. My sister received an email confirming they were delivered, but not to my mom's house. After calling to let them know we did not receive it, they stated they would arrange another and have it delivered on Sunday, Mother's Day.
Once received, big disappointment. The arrangement I requested for my mother was nothing like what I ordered. Some of the flowers came with the stems broken, and the pot with the little rose heads in them is missing, instead, they just stuck a stem with three roses on it. As a customer, I felt they didn't care about the order and arranging the flowers. The arrangement looked sickly, like they ran out of flowers to finish the arrangement. This was my first and last experience with Teleflora. I will not refer this company to anybody.
I made an online purchase with Teleflora 4 days prior to Mother's day and received a confirmation the flowers would be delivered on 5-13-23 and that didn't happen. I received an email the following morning stating the flowers would be delivered on 5-14-23 between 11:00am and 1:00pm and once again that didn't happen. At approximately 4:00pm, I received another email stating that Teleflora is unable to deliver the aforementioned flowers and would refund my credit card charges. Pretty pathetic...
Please save yourselves and stay away from this horrendous company and its mentally disturbing customer service. Flowers arrangements are the worst quality you can find. They ruined the shipment date and got me the worst flowers when I had ordered for someone's funeral. I have to cancel the order ultimately and it took forever to recover my money.
This company is the worst company ever. The flowers that they send are cheap, dead and skimpy looking. Definitely not worth the price they are charging. Then they call the day of delivery to cancel the order. When my order was placed 2 weeks prior to delivery.
Teleflora author review by ConsumerAffairs Research Team
In business more than 78 years, Teleflora is an experienced flower delivery service. The company offers same-day delivery on many flowers, but also allows consumers to schedule their orders up to three months in advance.
Intuitive website: A clean and easy-to-read website makes shopping online a pleasant experience.
Shop by occasion: Find a flower arrangement for any occasion, from birthdays to weddings, using Teleflora's tools to search by occasion.
Images: The Teleflora website shows images of what different sizes of the same bouquet will look like, and it shows estimated measurements too. This information can help consumers select the best size for their recipient.
Unique arrangements: Teleflora's holiday and seasonal displays use non-traditional foliage like colorful maple leaves and sheaves of wheat to provide unique holiday looks.
Leave it to the experts: If you are unsure about what to pick, you can always go with the Deal of the Day. Florists put together an arrangement just for you, at the price point you specify.
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