Teleflora Reviews

This is the worst floral company ever. I ordered flowers for my grandfather's funeral and they had the audacity to call me TWO HOURS after the funeral to tell me they could not deliver the flowers. They claimed they could not find a florist in Houston, TX and then had the audacity to ask if there is anything they could do. I told them how can you fix flowers not arriving on my behalf of my family. We are grieving and this was how we were able to try to pay respect at his funeral. They did not even have the respect to contact me ahead of time so I could try to order flowers from somewhere else! I am disgusted. I am in grief and had taken solace that this company was sending flowers on behalf and they failed. I will never use this company and I advise anyone else to never do so either. SHAME ON YOU!!!

Never again! Don't know why but Teleflora, 1-800 Flowers, Flowers For You, all of them cannot seem to deliver what you order. They show beautiful arrangements, charge big prices and then deliver grocery store level flowers. I ordered a beautiful blue and white arrangement, they delivered sunflowers, what a joke!

I placed an order through Teleflora website using a florist that Teleflora listed as a participating partner. When I contacted the florist to arrange pickup, I was informed that they ended their affiliation with Teleflora quite some time ago and never received my order. Teleflora canceled my order within approximately six hours, yet my credit card was still charged even though no flowers or order was ever processed.

Ordered flowers, chocolates and a balloon for my mother’s 95th birthday. They were delivered late evening and I did not receive any notification. No chocolates or balloon. So I asked my mom to send me a picture. I cannot believe what they gave her. I paid for the premium bouquet. Words cannot describe how mad I am. Called them and the agent said they could refund 50%. I don’t think so. I told her they needed to refund all of it. We’ll see in a few days if I get anything back. I’m now wondering what they sent my mom for Mother’s Day. Never again.

I ordered two bouquets. I have two sisters and wanted to surprise them both for their accomplishments. Both of the bouquets were not delivered as ordered. I was told I can only get a 25% refund of my money even though it was Teleflora's mistake not mine. I will not ever do business with this company again.

With a recent passing of a close friend, I wanted to send a floral arrangement that was my remembrance of them as a couple. I ordered the Tropical arrangement with birds of paradise, and referenced that in my note attached to the arrangement. What I ordered and what was delivered was nothing even remotely close! I was in daily contact with the customer service department, who insured that my delivery would be delivered as pictured. As I said the arrangement was nothing close. They did refund my money, but I was so disappointed I sent a letter to Mr. Bennett, the CEO with documentation and explaining my displeasure. I received a call from Lois today, apologizing for the event and they would like to send a complimentary floral arrangement to either myself or my girlfriend. They didn’t get it, the moment passed, it was no longer within a time frame, nor did or would it express my feelings.

ABSOLUTELY, will never use again. We paid extra $15 for same day delivery, which was placed before 1 pm the previous day. As of 1:30 have not received and get this, have been told by "customer service" that that is NOT a guarantee, even when paid for that very service. AVOID at all costs.

Flowers stated delivered. They weren't. Called was told enroute and will be delivered by 7pm. Called again at 8pm was told they couldn't reach the florist so gave a refund. Had no empathy that the flowers were needed to be delivered today for a lost loved one. This is what happens when you hire people to answer customer service calls that are outside the USA. Read the reviews. Do not order from here.

I am extremely disappointed with the bouquet that was delivered for my mother’s birthday. I specifically ordered the arrangement shown on your website because of its beautiful colors, fullness, and overall presentation. Unfortunately, the bouquet that was delivered looks nothing like what I purchased. The flowers received were sparse, contained different flowers and colors, and lacked the quality and design that were advertised. This was a very special gift for my mother’s birthday, and it was embarrassing to have something so different from what was promised delivered to her. I understand that slight substitutions may be necessary at times, but this arrangement is not a reasonable representation of what was ordered. They offered a 25% refund, but I don’t feel that a 25% refund and a discount on a future order fairly resolve the issue. They gave me a number to call, but the number does not work.

Completely wrong bouquet was delivered. Do not use Teleflora.

This company ruined my daughter’s 17th birthday because they chose to cancel a valid order because of “questionable reasons.” This was supposed to be sent to my ex’s house for my daughter’s birthday. It was canceled because Teleflora didn’t honor their contract. They simply canceled the order without ANY explanation. It made me look like a forgetful father who didn’t care about his daughter’s birthday. They ruined my daughter’s birthday and made me look Iike a fool. I had to order from another company and spend $60 more for this order a day late. I can’t make up for what Teleflora took away from me. It now makes me look like I don’t care and I am a bad father who can’t remember his daughter’s birthday.

Never use this service. My elderly mother ordered my flowers while in the hospital, and not only didn't they come, but they do not want to refund her the 151.00 that she spent. I never got the flowers. I'm in the hospital, and they are now refusing to give her the money back. This service isn't trustworthy; they will take your money and not deliver. I would never use this service. She ordered 2 different arrangements, and one came, and the other one never came. They wanted to say they have a window of delivery time, EXCEPT she paid 15.00 extra to get them here before 1 pm. It's now 3 p.m and I am being discharged. It's bad business on their part. Don't order through them; it's smarter to use Instacart.

Absolutely unacceptable service. I ordered a sympathy arrangement to be delivered to a funeral home on the day of the service. This was a time-sensitive order that could not be delayed. Instead of delivering the flowers as promised, Teleflora failed to deliver them at all. To make matters worse, they simply canceled my order and refunded my money. A refund does not make up for the fact that my family and I were unable to express our condolences during an important funeral service. You don't get a second chance to send flowers to a funeral. The opportunity was gone forever because Teleflora failed to fulfill the one thing they promised to do. If your order is for a funeral, memorial service, or any event where timing is critical, I would strongly recommend using a local florist directly instead of Teleflora. Reliability matters most during life's hardest moments, and unfortunately, Teleflora let us down completely.

Am extremely disappointed with Teleflora and will never use them again. I ordered a Father's Day bouquet for my husband and paid an additional fee for expedited delivery. The flowers never arrived. Not only did Teleflora fail to deliver the order, they failed on the one day that mattered most. A Father's Day gift delivered after Father's Day is meaningless.

Very disappointed with the arrangement! The recipient just turned 80 yrs old. The balloon I ordered was for a little girl. The carnations were few and the arrangement looked sick. The vase color was incorrect. It didn't even go with the arrangement. VERY DISAPPOINTED AND 😔 SAD, 😠 😡 👿 😤 🤬 WILL NEVER USE THEM AGAIN! I'M FEELING VIOLATED WITH THE PRICE I PAID.

I am extremely disappointed with my experience using Teleflora for funeral flower arrangements. We chose Teleflora because we liked the selection of arrangements available on their website. We placed our order well in advance and received confirmation that everything was set. Several days later, I called customer service simply to verify that the flowers would be delivered before the funeral service. To my shock, the representative informed me that the orders could not be fulfilled and stated that if I had not called, we likely would never have been notified.

I ordered flowers to be sent to my aunt's funeral today (June 8) and 4 hours before the funeral Teleflora called me to say they were unable to deliver the flowers. Needless to say I'll never use this totally undependable service again, and now I have to explain to my family why my flowers won't be there.

What I ordered vs what I saw was delivered? Nothing like their online photo. I ordered a mixed bouquet including roses in a very specific Bee mug. What was delivered was a small, sad looking bunch of daisies in a different small jar. $75 for a bunch of flowers that looked like they were picked from a junkyard? NEVER AGAIN. Don't use them. IF I could give them a negative star, I would! For Shame!!

Ordered the Pops of Pink arrangement for my daughter. While it was delivered as scheduled, the arrangement (by Kremp Florist) was NOTHING like the picture. This arrangement features white roses, light pink alstroemeria, miniature pink carnations, white button spray chrysanthemums, pink limonium, huckleberry, and pitta negra. What came was a bunch of carnations that I probably could have purchased at Trader Joe's for 8.99. Definitely bait and switch! Stay away from Teleflora and Kremp florist!

Don't use this company! I ordered long stem red roses and a medium box of chocolates for my wife as part of a celebration for our 37th anniversary. The delivery was to be an AM. When I checked Teleflora's website around 5PM, the indication was that the flowers had been signed for at 10AM. I called customer service to explain that no such delivery had occurred. That call was a waste of time. Later while we were at dinner, I got a call that the flowers had been delivered. When we got home, instead of the premium long stem roses and a medium box of chocolates we received a hodge podge of flowers, half of which my wife is allergic too, so we had to throw them out. The box of chocolates turned out to be several Hersey bars. WHAT A WASTE OF $169.12!!!!!

Teleflora completely ruined my wife’s special day. I ordered roses ahead of time specifically so everything would arrive on schedule, and they still failed to deliver them on time. Instead of enjoying the day with my wife, I wasted my entire day waiting around for flowers that never showed up when they were supposed to. The worst part is their customer service could not care less. Their only solution was, “Here’s your refund.” A refund does not give me back the time I lost, the stress they caused, or the ruined surprise for my wife. They acted like missing an important occasion was no big deal. If you’re planning flowers for someone you actually care about, do NOT trust Teleflora. They are unreliable, unprofessional, and completely unwilling to take responsibility when they mess up.

WHATEVER YOU DO DO NOT ORDER FROM TELEFLORA!!!! Talk about a complete disaster. Ordered a $200+ floral arrangement to send to my estranged grandfather's funeral to try to mend bridges with the family. Found out only an hour before the funeral that Teleflora lost the order. Claims they had no record of it even though a confirmation email was sent. Feel terrible and shed so many tears about it. I live out of state and can't do anything to get flowers there in time. Called Teleflora and they refuse to take any responsibility or do anything to rectify the situation. The customer service lady even hung up on me!

Holy heck - what I ordered is on the left (neutral colors, wooden cube vase, premium upgrade) and what was delivered is on the right (random mismatched colors and a small glass vase). Paid over $100 and they offered me a refund of $23 and a 25% off coupon for my next order. Never again.

Worst experience buying flowers of my life! I feel like they used bait and switch. What I ordered doesn't look anything like what was sent to my wife. Further, they are not fast at delivery and there is nothing you can do. I would never use them again.

I ordered the pictured zen garden. My daughter received for her birthday a pitiful handful of mismatched flowers, not even an arrangement. Company would not resend and offered a 50 percent discount discounts. Never again

I ordered a beautiful bouquet of Daisies and yellow roses in a cute yellow pitcher. I added a large stuffed animal to the order. I chose this group because I could add on the stuffed animal the flowers were bright and happy looking and they had next day delivery. The day after placing the order, I received an email asking me to choose a different delivery date. They were originally supposed to be delivered Saturday and my soonest available choice was Monday.

I ordered memorial tree planting for my friend who passed more than a week ago. I was promised a certificate would be emailed in a few days. I’ve inquired 2-3 times when the certificate would be mailed. I provided the correct email and any other method they could use to get this certificate to the widow. I have only been told “in a very short while”. (So will our war with Iran end…) How hard is it to digitally print a certificate? My next communication will be with PayPal for a refund.

Paid extra for flowers to be delivered before 1PM for my mom's birthday. Not only did the flowers not get there before 1PM, they never came at all. Never followed up or notified me, so I had to call an hour before they opened and informed me "They cannot get ahold of the florist." Waste of money.

My brother-in-law's brother died in a car accident. I wanted to send flowers to the calling hours. I googled florists near the location and found a place that had beautiful arrangements. Picked one out. Placed the order. Within an hour, I got an email that they couldn’t make my order or deliver it, so I’d be refunded. So then I just went on the Telaflora site since they are a bigger company, I thought they’d be more reliable. Again searched for an appropriate arrangement for this heartbreaking occasion. Found something appropriate and ordered it. I just assumed it was delivered, but when my sister didn’t mention seeing them, I checked my email and it was confusing because although the order was confirmed and was in the hands of the florist, the delivery date was never reached.

Unreliable and disappointing. I was notified on the scheduled delivery day that the flowers I ordered a full week in advance would not be delivered because they were “at capacity” for Mother’s Day. The entire reason I ordered early was to avoid exactly this situation. What makes this even worse is that this is the second time in the past year that this has happened with Teleflora — and I rarely order flowers to begin with. A company that specializes in delivery should be able to manage holiday demand or stop accepting orders they cannot fulfill. They offered 25% discount on future order. I already gave them a second chance, why bother with a third! If your floral delivery is important, do not use Teleflora. They have proven to be unreliable when it matters most.

This was the worst floral service I have ever had in my life! I had ordered flowers for my mother. She never received them. They allegedly gave me a refund, which I have yet to see posted. Then I had ordered another bouquet for my mother-in-law and instead of her receiving the deluxe flower arrangement that I paid for which was well over $100 she got what looked to be a $20 flower arrangement for a graduate and they would not give me a full refund. I even had pictures to prove to them what she got, and they only refunded me $28, which is nowhere near what I paid for! This is the biggest scam and I just don’t understand why we can’t do something about this?!

Order # 1160180792. Around Mother’s Day weekend, I placed an order with Teleflora for a deluxe flower arrangement to be delivered on Saturday, May 9. The flowers were intended as a Mother’s Day gift and were time-sensitive. The order was not delivered as scheduled. I contacted Teleflora customer service to ask for an update and to request that the flowers be delivered as soon as possible. Instead of resolving the missed delivery, Teleflora cancelled the order and issued a refund. I did not request that the order be cancelled, and I specifically told Teleflora that I did not want a refund as the only resolution. I wanted the order fulfilled.

Horrible! Will never use again. Ordered a Mother's Day gift and it never arrived.

I placed an order, through Teleflora, for a small arrangement (12 x 12) for $59.99 US. Teleflora was supposed to give me a discount which equated to me paying the same in Canadian dollars. I ordered and specified I would be picking up the next day at the end of day at a local florist. Little did I know, a cancellation of said order was sent to my junk mail the following morning.

What arrived to my mother and MIL had little to no resemblance to what I ordered. This is beyond reasonable substitution. Cheaper flowers were sent with even cheaper fillers (fern and baby's breath) in lieu of succulents. They offered me a 20% credit for each arrangement which doesn't feel proportional to this feedback from my MIL on Mother's Day:

Ordered a very nice arrangement for approximately $90 and was delivered a pathetic looking arrangement. They offered me 25% refund and insisted on 50%. If you look at the pictures, you can see exactly what I ordered to the left and exactly what they gave me. There were less than 50% the number of actual flowers on the arrangement that was delivered. I would exert tremendous caution in using this company in the future because it is truly Russian relative to what you were even though you are a very specific arrangement. Basically a total disaster.

Worst florist in the world and will never use them again. Ordered flowers for Mother's Day a month early and these grifters never delivered the order. Horrible customer service. Go out of business. You suck!!

Terrible company. They are not a florist but a phone middleman. Promised but didn't deliver flowers for Mother's Day.

I got a call out of the blue from my mom and they delivered the flowers. It was a little late but I appreciated the effort and my mom was excited and happy to receive the flowers.

DO NOT BUY - WILL NOT SEND ACTUAL ARRANGEMENT YOU PURCHASE. For Mother's Day I could not attend in person, so opted to send flowers instead. I upgraded the arrangement to 'Premium' and paid $196 ensure it would look nice. To my horror when I get a text that they delivered, I see a drug store flower arrangement with some partially dead flowers that look nothing like what I paid for. In calling Teleflora to either rectify this or get a refund for these junk flowers - I was offered a '25 % refund'. I escalated to the manager, as the flowers sent weren't even worth the same value with that refund. Absolutely absurd and terrible mother's day experience. Will just request the refund through my credit card instead.