Teleflora Reviews

I ordered the Teleflora Sunny Day Pitcher of Sunflowers (Deluxe) for my daughter-in-law's birthday. I specified in the Special Instructions that if they didn't have sunflowers to call me - if they did I would have canceled the order. The flowers were supposed to be delivered on 5/10. I received an email at 6:45PM that they were delivered. When I spoke to my son he said they were not. I called Teleflora first thing 9:00AM on 5/11 to let them know that they were not delivered. The person said someone would call me back. I spoke with my son about an hour later and he said the flowers had arrived at 9:13AM today and he sent me the ring footage to prove it. Imagine my surprise when he showed me the flowers and even though they were all yellow there was NOT one Sunflower in the bunch and it came in a vase not the pitcher.

Placed an order online, just to be notified the next day, that they don't have coverage with florists for the delivery area. That should be simply solved by verifying the delivery address/ZIP code when placing the order online (even on busy days prior to a certain holiday, i.e. Mother's Day).

I ordered flowers for my mother who lives out of state. The website changed the City and State to match mine. The Customer Service informed me the flowers were delivered and signed for even though no one at my mother's home was there to receive them and there is no such address in our city. They are a SCAM!!! Buyer beware!

I had my flowers to be delivered to my aunt at an out state address but somehow it had my city and state but her address and they going to tell me it got delivered. First of all, her address is not in my state. Even if you used Google to locate the address it doesn't exist and you won't give my flowers or money? Teleflora is a Rip Off!

I ordered the deluxe Together At Twilight Bouquet. Pictures shows 8 lavender roses, lavender stock, lavender chrysanthemums, etc. Delivered in a purple glass vase. I got a pink bouquet with 7 deep pink roses, 14 pale pink daisies, 3 pink stock, 1 purple statice, some greenery & a clear vase.

I paid $163.99 for the red basket… look at the yellow basket… is it look the same or even close. Dissatisfied and disappointed…. I feel sorry that I ordered from this company. It is not about the price. It’s about my reputation. This looks like something that cost $30.

Placed order online, everything seemed fine. Long story short, the wrong addresses were used. They called me. Very hard to speak with representative due to language barrier. Put on hold multiple times, no guarantee delivery on time, etc. NEVER AGAIN TELEFLORA.

I ordered a very beautiful bouquet of purple roses for a friend's funeral, what was delivered was almost embarrassing. It looked like something my 2 year old granddaughter would have put together- never again.

This so-called company is a total scam! I receive reminders over and over and over again to order flowers for my Mother who has passed away many years ago. I repeatedly tell them to remove my name from their database. And they repeatedly tell me my info has been removed, but yet AGAIN I received another email reminder about ordering flowers for my deceased mother for Mother’s Day! This scam operation doesn’t even deserve one star!!!!

Awful awful AWFUL experience! I placed a same-day order on Saturday morning, never got delivered, called customer service 5 times between Saturday night and Sunday night, still no flowers. The customer service is the absolute worst!! Every time I called they gave me the runaround, put me on hold then said they will call me back. They never did, finally called Monday morning to cancel. It seems to me customer service reps here are trained to get you off the phone rather than help you. DO NOT ORDER FROM THEM!!

I wanted to get my 84 year old mother flowers for mother's day. They called and emailed every single day about changing the delivery date. Wanted to deliver them two days or 3 days after mother's day. My final email was that my order was canceled because they couldn't deliver them before mother's day. The refund will come in 2 to 10 days. I live on a budget, so now I have no way to get flowers to my mother before mother's Day. Thanks a lot Teleflora. You have ruined mother's Day for me and my mother. I will never ever use you again!!! Please don't use this company!!!!

I do understand that customers call me here to check out reviews before they purchase which is why I feel the desperate need to make sure that people know the service sucks. They overcharge. They send you discounts of 20% off the I already had a $15 credit. I ordered arrangement that was $39.99. Zero artistry. I simply asked if instead of the plain colored flowers that were added if they could change it out for brighter color crazy daisies want to no balloons, no chocolate, nothing, I wanted the message to simply say just because I love you. It was an arrangement for one of my clients who just happens to be my daughter who went on a cruise and had a very bad experience. No rhyme or reason and I didn't need to be questioned five times of what I wanted the card to say. That is all I wanted to say.

Save your money!! Sent my daughter flowers for her birthday, what I ordered and what was delivered were not even close to the same thing!! The only similarity was that they were both yellow. The flowers that arrived were decent quality, but there was less than half of what I ordered. I should have read the reviews before I purchased!

Absolutely awful quality. I wish I had looked up reviews before I ordered from them. The arrangement I ordered vs. the one that was delivered was completely different. As the arrangement was a gift, it was completely embarrassing. Cheap flowers, cheap greens. I could have bought a $12 grocery store arrangement of better quality.

SCAMMERS! AVOID ordering from them or you'll regret it! Support a local florist instead. Teleflora is running a MASSIVE scam! Call your credit card company and dispute your charges instead of calling for a refund. Save your stress level. That is what your bank can provide free to you! I placed an order for flowers for my aunt's funeral, but they were never delivered. Despite receiving a confirmation that morning claiming they were delivered, my cousin confirmed they never arrived. Upon calling, I was informed they couldn’t refund until they contacted the local florist they sent order to, who allegedly never responded - so only then could they could issue a refund. Wow!

If I could give a ZERO I would. Tried sending flowers for a funeral. The service was at a different location/funeral than where the person was initially taken. I had to send to where the death announcement came from. Received word that funeral home refused my order. So I asked Teleflora if it would be possible to send to the funeral home where the service would be held and it arrive before the service. The person I spoke with said yes. An hour before the service I received another call from Teleflora stating that they could not fulfill my order because the florist they needed to use was closed? What were they checking on when they put me on hold to check my initial request?? I was very specific about the delivery and situation. Had they checked appropriately, I would have had plenty of time to call a florist in the town and had something sent. Now there is no time. Poor customer service and they need some training.

Extremely disappointed with this company and will not order from them again. I ordered the premium arrangement of pink peonies, which are my daughter-in-law's favorite flowers, for her college graduation and was sent this. ** This is what I ordered. **

Worst service ever! Do not order from them. I ordered 2 bouquets for my Dear friend. They forgot to put the note I asked to? The flowers I ordered were premium but the one they delivered looked nothing like they show on the website and then the other bouquet was delivered the next day that too cause I called them to fund out!! Unreal.

BEWARE--- DO NOT USE THIS COMPANY! This is a short version of what happened after numerous calls and mistakes made by this company. I ordered a wreath to be delivered to a church in Germany one day before a funeral and I was told it could be done. On the day of the funeral, I received an email stating that they could not be delivered. I called and they apologized and said the local flower shop could not deliver to that area. If I was informed of that earlier, I would have ordered from another company. They said they could send an order be to be delivered to a home address two days later to compensate for what happened and the same thing happened again.

Avoid Teleflora. I would call a local florist in a town directly. Teleflora is useless and sent me a $35 refund on my $96 order. The Tracking on confirmation for my order didn't update. I kept checking. Then in the evening I get an email the flowers were unable to be delivered to the service and they would deliver to a family member's home. I called the customer service number and told the representative that was unacceptable. I expected the flowers for a funeral. None of us live in that town and who wants a funeral spray sitting in their home? Families are going through enough stress already. Teleflora has one job and they need to take accountability when the florist they choose drops the ball. This whole situation has been ridiculous and embarrassing. I still don't know if the flowers arrived. I keep getting canned messages from Teleflora. I will never order through them again. Lesson learned.

What I ordered for a very special birthday was not even close to what was delivered. Thankfully recipient sent photo of what was delivered. I contacted Teleflora with their error and they offered a $35 refund on a $100 order. Contacted the florist that made the order. They stated they had informed Teleflora they could not make that particular design. Teleflora then told florist to do a Designer special. I was Never informed the design I ordered was not available and a substitution was ordered by Teleflora. I have photos and paperwork to prove. To my disappointment and embarrassment, this is a Total Failure on Teleflora's part. The recipient stated, "Well, they got the note right". This is a Total Failure on Teleflora's part.

The Absolute worst service ever, I will not ever be shopping here and will make sure to never recommend this website to anyone. How is it possible to be lied to and told the package was delivered when it never got to its destination. You also have no way to proof the package was received. Admins should really step back and look at this CRUCIAL issues.

While the arrangement was beautiful, and delivered on time for the service, it was much smaller than the detail had provided. The detail stated the arrangement would be 35hx31w, the actual arrangement was at most 24x24. I also paid an extra $8.99 for a “hand written” note. The actual note was typed and not handwritten. While I understand flowers may have had to been substituted, what was delivered was a disappointment for the price paid.

I order an arrangement to be delivered for a relative on her birthday. An INCORRECT arrangement (cheaper than what I ordered!) was delivered a day BEFORE the requested delivery day. On top of these two mistakes, on the day it was supposed to be delivered I received an email saying that the order is being prepared then another email saying it was delivered while in fact the delivery was made the day before. I tried to get a refund and they told me they will credit my account but I don't have an account with them so I cannot actually use it. The bottom line - if you want to get what you pay for on the date you want - DO NOT ORDER FROM THEM!

Disheartening Experience: Teleflora's Subpar Service Leaves Much to Be Desired. As an individual who values the essence of celebration and the artistry of floral arrangements, my recent encounter with Teleflora was nothing short of disheartening. In anticipation of my daughter's monumental college graduation, I entrusted Teleflora to deliver a premium arrangement, specifically the captivating Desert Sunrise Bouquet, as a poignant symbol of pride and achievement. Regrettably, the reality bore little resemblance to the envisioned splendor. Instead of the promised masterpiece, what arrived was a pale imitation, devoid of the vibrancy and sophistication befitting such a momentous occasion. The discrepancy between expectation and reality was stark, as the bouquet presented itself as a mere shadow of what was advertised.

I ordered a premium arrangement and what was delivered was absolutely NOT what I ordered. The "arrangement" that was delivered appears to be old flowers that were just thrown into a cheap vase. The picture arrangement showed at least 8-12 roses and the arrangement that was received had three. I contacted customer service and their solution was to give me a $30 refund which is unacceptable.

I ordered a premium peony arrangement as a thank you to friends. All levels of this flower arrangement were lush with the standard level showing nine - ten full-bodied peonies. These are a favorite spring flower so were chosen specifically for this gift. I was sent a thank you text from recipients with a photo of the shipment and was stunned. At most there were 5 flowers and a lot of filler. Did not come close to even the standard level for this arrangement. Spoke with Teleflora who offered profuse apologies and a 30 % discount refund. I insisted that they resend the order as I placed it and after a long on-hold wait (and some pretty bad music) I was told a shipment would be made but would not be peonies.

I live in Texas & ordered online flowers for my sister’s funeral in Miami, FL from Teleflora. I ordered Premium because it displayed the most flowers. Must to my disappointment when I actually saw what they sent they should have been embarrassed because it was nowhere near what was advertised. Very few flowers, the vase wasn’t even full. Shameful display especially since this was for a funeral. I expressed my disappointment & received a response with no acknowledgment for charging for a standard arrangement. I will never use Teleflora again & warn everyone to be aware of their false advertising.

I ordered a plant to be sent to the funeral home. The funeral was postponed because of Covid. I called them right away and told them the situation and was told they would put my order on hold until I contacted them again. Instead they went ahead and delivered it. When I called to reschedule the delivery I was told it was delivered already for the first date and they couldn’t help me. I called the funeral home and was told they hadn’t received the plant. I’m out over $100 because of these incompetent crooks.

Ordered a bouquet to be delivered to my friend on her birthday. Was not a same day delivery request. Flowers were not delivered on the day requested. Customer service called me to tell me flowers would be delivered following day. Two days later, flowers were still not delivered so I canceled order.

This company is really ZERO STARS!!! The funeral home I selected for my Dad's services gave an option to send flowers on his obituary page. Unfortunately when you select that option it goes through Teleflora. The flowers were never delivered for my dad’s services. When I tried to check on the delivery, they told me they couldn’t help me since I wasn’t the one who placed the order. I explained it was sent by an elderly family member who lives out of state. I had the order information and they still refused to help. These nasty people refused to help until I broke down and asked why they would make things so hard on families when they just lost a loved one. All they would say is that it was showing delivered. This order was never found. These people are the worst. Funeral homes and other companies should not use the Teleflora company as an option to send flowers. They should not be in business..PERIOD.

My sister lives 8 hours away, she has two strokes and is in the hospital. I placed my order at 7am, they it latest delivery would be 6pm, that never happened! It's very embarrassing and disappointing.

AVOID AT ALL COST!!! There are 1409 reviews, 85% are one star. We ordered a floral from their website the day prior and paid $81 to have the flowers delivered the next day. We found out the flowers are being delivered from the same town we wanted them delivered to. It is now 5 PM and the flowers were not delivered. They said delivery is from 11AM to 7PM. This is bogus and wrong. Worst place to buy flowers from. When we called to express our disgust all we got was "we can refund you." They should put on their webpage, "We don't just sell flowers, we can refund as well as we don't deliver on time."

I don't want to give ANY stars. Do not fall victim to their pretty pictures. False "delivery was made". Emails are automated. Reps unable to help at all. Alarmingly bad and scam like business practices! Teleflora sent one email indicating the order was delivered, when I called and told the rep it was the WRONG day, I found it was not delivered and it would be delivered as requested the following day (the RIGHT day on my receipt) and at the designated time I asked for delivery (paid extra for that). Arrived at the venue and found it was not there. I had made multiple phone calls with no information disclosed but was promised a refund. I have since found out factual information on florists not willing/will deny an order from Teleflora leaving the customer in limbo. I have also read multiple review sites indicating horrific experiences and products that did arrive were very substandard. NEVER again would I chance this.

Terrible, awful, stressful experience with Teleflora. I ordered flowers for my husband's funeral and paid an extra charge for them to be delivered to my sister in law's home at 1pm. The flowers never arrived. At 1:30pm I called Teleflora and was asked to give the address of where the funeral service would be so flowers could be delivered there at 2:30pm. The flowers did not arrive. I called back again and was told they would be there by 3:30pm as the funeral would start then. The flowers never arrived. This ordeal was totally unacceptable. I called Teleflora tonight and was told that the address I gave was incorrect thus blaming me for their failure. Both addresses were verified with myself and Teleflora. I was told a full refund would be issued in 3-10 days, however, that will remain to be seen.

I ordered the Deluxe Full of Love bouquet for my sister in Chicago who had major back surgery the week before Easter and would be homebound for the holiday. The flowers were delivered timely, but with about 1/4 of the flowers that were shown online, and it looked like a 6-year-old had just thrown them in a vase and the vase was way too big for the number of flowers. I called and was given a 30% refund, and 30% off on a future purchase. I also insisted on redelivery. I was assured that would be done on Monday by a different florist.

The arrangement delivered was NOTHING like the photo. Also the vase was replaced with a cheap and ugly selection. I will not be using your services again. This was an important gift and I wanted something special. IT WAS NOT.

This experience was BRUTAL! Tried to send sympathy flowers to my family, submitted the order for same-day delivery, the order went through, and then I got an email and a phone call a couple hours later that they would not be delivered because there were no florists available because they have a cut-off time. I'm sorry, why was their "cut-off time" not listed on the website? Why did my order go through if most florists stop taking orders by 2pm? Cancelled and going with a different company because I was too mad and don't trust that anything will actually get delivered.

I placed an order middle of this week and next morning get an email it’s been canceled due to not having a florist. Placed the order again, trying something different. Got an email saying my order is delayed. Called to see what’s going on and was assured they have a long list of florists to contact and they WILL deliver flowers next day. Not an hour after that conversation I got an email saying order was cancelled. I live in the largest city in my state and this was utterly ridiculous!!!! So went with 1800 Flowers and they did an amazing job!! Will never use Teleflora again.

Do not use TELEFLORA … Never get what you order and never contacted to say they don’t have what you ordered. The container is awful and not what I ordered and the flowers were just STUFFED IN, NOT ARRANGED - THEY'RE TERRIBLY UGLY FOR $100+.

I urgently needed a beautiful bouquet to wish a happy birthday to my best friend, these guys became my heroes! Thanks a lot!!! Their attention to aesthetics and bouquet design truly deserves praise. Each bouquet is not just a composition of flowers, but a real work of art that conveys my feelings and intentions to clients at the highest level.

I ordered flowers to be delivered to the funeral home, the service started at 2. I called 2x to get a status and was just told that they were put for delivery. Flowers were finally delivered at 3:40 pm, to top it off they did not hang up my flowers properly and left them on the counter, no sympathy card was delivered, the flowers were completely wrong. I had to rearrange them to make them look nice. Worst day to halfway do things, for the amount I spent on the flowers better service should have been delivered. Would not recommend. I'd advice to order from 1800 flowers instead.

I ordered the Wish is Granted flowers that were fake design. They sent a vase of flowers I could've gotten from Walmart. NOT ACCEPTABLE! SHAME ON THEM FOR CHANGING IT TO FLORIST'S CHOICE WITHOUT NOTICE.

Teleflora did not deliver on the order delivery date, nor did they deliver on the next day after assuring a makeup delivery. The outsourced customer service is terrible. I would not recommend this flower delivery service, they have no regard for your delivery date. The sentiments behind your desire to send flowers will be ruined.

Ordered a large beautiful red standup spray for a funeral for the sum of 190.00 dollars. What I got was a small spray with wilted, and damaged flowers. I live in NC, ordered for AL funeral, never again. Stay away.

After hours of searching for the perfect arrangement I ordered my sister a beautiful premium arrangement for her birthday. We live states away so that the best I could do to celebrate. I was so happy with what I picked and spent over 100$ on it. Boy I was I surprised and disappointed when she sent me a picture of what she got. It was a pathetic substitution. When I contacted Teleflora they did give me partial credit but unfortunately that’s not what it’s about and unfortunately from the reviews I have now read the company doesn’t understand that or they would do better and it doesn’t appear that they are. I’d give anything for my sister to have gotten what I wanted her to get and would rather have that than any money they would give me. Please Teleflora read your reviews and do better. Highly disappointed. Tried to insert pictures of what I ordered and what she received unfortunately I couldn’t figure out how. Wish I had read reviews before I ordered.

Do not use if you care about getting the delivery on the right day. If I could give zero stars I would. I ordered flowers for my mom's birthday (Sunday 2/25). I used Teleflora because I was able to schedule the delivery for Sunday on their website. I got the confirmation with the correct date. I received a call on the day of the delivery at 10am (Eastern) telling me that they would not be able to deliver my order and offering a 30% discount to have it delivered the next day. They ruined a birthday surprise for my mom and did not give enough notice to try to order something else. If they knew they couldn't fulfill the order they could have called the day before to at least give me time to cancel and order from somewhere else. Horrible service and an obvious bait and switch.

Ordered the day before Valentine's day and asked for a delivery to where she works before 4h00pm. Teleflora acknowledged it but the delivery was made at 5h00pm. That kind of defeats the purpose of receiving flowers on Valentine's Day.

I sent my boss what was shown to be a zen garden arrangement. An assortment of plants were delivered. Nothing like the picture. It became a replanting project for her 8 year old child. The customer service was the worst. Never again… I’ll stick to my local florist.

Along with an obit I received an electronic form to order flowers for the Memorial and Funeral Services. Since this was the dad of a long-time business partner, I placed the order. When presented for payment, there were multiple charges not mentioned but I OK'd them and placed the order 4 or 5 days before the services. On the morning of the services, 45 mins after the first service, someone who could not speak understandable English called and at my request transferred me to someone else who did not know why they were calling. Eventually, I was told that when they tried to place the order on the morning of the service, they couldn't find a florist. There was nothing they could do. This is not a reliable service and I will NEVER use them again.

My daughter ordered an absolutely full bouquet of beautiful red and pink roses for me in a beautiful red vase. Teleflora messed up the order and delivered a clear vase of only 6 pink roses. They even messed up the wording. Do not order from Teleflora, you can tell by the 80% 1 star reviews that they have gone downhill and don't care anymore. I'm posting pictures of the full vase of red and pink roses she ordered and the measley 6 pink roses that they delivered.

I went to the funeral home website. Ordered flowers from Telaflora for the funeral on Feb 11th. Today February 15th they tried to deliver the flowers to the funeral home. Then call me and want a different address for the delivery???? I ordered the flowers on the 8th? This was a family member's funeral. I was so embarrassed. DO NOT USE THIS COMAPANY.

I ordered a $230 sympathy flower spray with the dimensions of 53"x29". What was delivered was 1/2 of this. The spray size was much smaller than what is pictured and didn't have near that many flowers. The size and quality of the spray was disappointing. What we received looked to be more like a $60 spray. The flowers were delivered on time and to the correct location.

My daughter-in-law received flowers for Valentine's Day from us. They were in a "It's a Girl" vase. This was very hurtful and distasteful. Teleflora refunded $30.00 and gave us a coupon good for 6 months. The coupon we will not use, and the $30.00 is less than half that we spent.

Nightmere the representative was forcing me to get different item and she said was going to refund and nothing. She was extremely forcing me and I call again to talk to a supervisor and answer again to the same person. She was horrible attitude.

I purchased the premium flowers for my aunt 80th BD.. The pictures showed a nice full bouquet. When I went by to visit her about her flowers that were delivered. I was embarrassed and disappointed that they delivered such a small amount and scrawny bunch of flowers.. The vase was also not what was promised in the display they showed online.. This was a special occasion for my aunt turning 80. They offered a small credit but I felt I needed a full refund to go buy more flowers from a more reliable company.. Never again will I trust this company.

I will NEVER order flowers from Teleflora again! The website offers same-day delivery, however, offers NO cut-off date with which the order must go in. I placed an order that HAD to be delivered on January 24, 2024, and then received a call from Teleflora stating that the florist asked if it could be delivered the following day of January 25, 2024. I stated that I need the flowers delivered on the 24th and my answer was NO. I paid over $100 for this arrangement! The Rep stated that she would contact another florist to fill the order. The order was NEVER filled!

Put simply, Teleflora is a disreputable company that engages in deceptive practices &/or outright theft. Their own Facebook page is swamped with horror stories. Save yourself some anguish & avoid them at all costs. Order from a local florist instead. I found one through Yelp who has gone above & beyond to provide the arrangement I wanted. (Contrary to the Consumer Affairs description of the company, they are not a flower delivery service; they are not florists; they are what the industry refers to as order gatherers & they charge the florists they partner with horrendous fees which probably explains the poor quality product reported in many of these reviews.) My whole story follows, but that’s the gist.

I made a floral order for my sis' Memorial 1/20/24 and they never provided me a picture, the sympathy card or the actual costs, which they so earnestly promised to do. My calls about this remained unanswered but $107 was taken from account the very day after I ordered 1/18/24!! All I received was a short email saying that the flowers were delivered to the given address of Funeral Home. The card was never received by them or proof of anything to me. Money-grubbing and poor service were the 'only' impressions they left! I will 'never' use them or recommend them to anyone in the future!

This company is such a joke, and this is the worst floral arrangement I have ever ordered. I wanted sunflowers which are my friend's favorite flower, carnations which are the January birth flower, and the blue Chevy truck vase, just like the one her husband drives, as a keepsake for the arrival of my friend's son. What I received was a green hot rod with roses, dandelions on steroids, and a few sprigs of dill. When I called the florist who fulfilled the order, she said that she originally refused it but Teleflora called and told her to fill it "to the best of her ability" despite having nothing of the like. She said that had I not written "beep beep!" on the note to the recipient, they would have just put it in a plain, clear glass vase. You guys are such scammers and I have learned my lesson -- I will never be using an online company again, but instead supporting small businesses and ordering from them directly. Shame on you. 1.6 stars is extremely generous when you should be bankrupt.

Do not order from Teleflora. Zero customer service. I ordered an arrangement for a funeral, and received confirmation that it would be delivered, and paid a premium to ensure that it would be on time. I got a call stating that they couldn't deliver the day I requested, but it would be delivered in time for the visitation. AFTER the visitation had started I received an email stating that it was not going to be delivered in time, but that it would be delivered in time for the funeral. Later that day I received an email stating they couldn't deliver the arrangement I had selected, and to call to confirm a substitution, which I did. I got a confirmation stating that it would be there in time for the funeral. Thirty minutes before the funeral I was informed the substitute arrangement would not be delivered.

I have ordered flowers twice through this company. The first time I ordered a premium arrangement and the one delivered did not even have the number of flowers that the standard arrangement had. They gave me a partial refund. Six months later, I thought I'd give them another try because their arrangements pictured are quite beautiful. And, also, they would be delivered to another area. Hence, a different florist. This time, although Teleflora states they will deliver by 6:00pm, the flowers were delivered at 9:30pm. Their email confirmation said 7:00pm which was a lie. Again, I was given a partial discount and a discount on a future order, but I'm done with this company.

I used this company once and had decent results (the arrangement did not look like the advertisement - but was fairly nice). Huge mistake to use them again. It was important for the flowers to get there on time. I called late in the day and talked to a person and he assured me it would be there by the delivery deadline of 7pm. It did not happen. They then said it would be delivered the next day. It wasn’t. When I stressed that this put me in a very bad position, they again said they would get it delivered, they didn’t. They are now telling me, almost a week later, that they don’t have anyone in the area so they can’t do a delivery. If this is not just another lie, they should have told me that the day of the order, or the next day, or the next day. There are many flower shops in the immediate delivery area so claiming they did not have a vendor makes no sense, my guess is that they just suck to work with and the shops want no part of it. Do yourself a favor and avoid this company!

Sent a sweet baby block arrangement for our first grandchild. Paid extra money to be delivered that day. Was not delivered until the next day and a grandma arrangement arrived in a clear vase and not the baby arrangement. I was embarrassed. Call the company and they offered a 30% refund and 30% off on new order. Sounds like this is the token response after looking through reviews. Will never order from them again.

My husbands step father passed away. I ordered a beautiful arraignment to be delivered to the funeral parlor. Once we arrived we did not see the flowers there. I spoke with the manger there and she explained no flowers were delivered by Teleflora. I had to contact Teleflora. The flowers were left with a door man. There is no door man at the funeral parlor! Then I was told I will only receive a very small refund, nowhere near what we paid. I will never use this company again! Use 1-800-flowers.com!!

I ordered a flower delivery for a relative in the hospital in Tulsa, OK. I scheduled next day delivery and paid an extra charge to have the delivery before 1PM that day (today). They called me at 12:30 PM to say they would have to deliver tomorrow. When I cancelled the order they said it would be up to 10 days before I got the refund. SO THEY KEEP MY $111 FOR 10 DAYS!!! Horrible company. I would give 0 stars if possible.

I ordered flowers with special meaning for someone and what they got was nothing like it. The company did issue a refund but I am still wondering why they chose to send something different without even letting me know!

I am extremely disappointed with Teleflora. I ordered a Christmas Cactus to be sent to my sister in Pittsburgh to be delivered on Monday December 18. I was charged $49.80 through my Paypal account. I received an email on Monday that it was "hand delivered" to my sister. I asked my sister. She did not receive it. I called the 800 number on Tuesday. The man I talked to called the Florist who supposedly "delivered" it. They said it was "out on delivery". I gave him both my sister's home and cell phone numbers so they could contact her directly.

Ordered and paid $100+ for premium sympathy arrangement but what I saw in the funeral was less than the cheapest version of it. I took picture and texted them the big difference from what they are showing in their website. I was refunded less than a fourth ??? of what I paid and was told it'll be in the CC in 2-10 business days. This isn't the first time they disappointed me..I thought I'd give them another chance but never again! If you’re not in the funeral you guys will never know what the sympathy flowers will look like. I was so embarrassed to have given a very cheap looking flowers. I could have just plucked some flowers from the garden.

I ordered flowers on Monday 12/11/23 to be delivered on Thursday 12/14/23 before 1 pm for my birthday. I paid an extra $15.00 to have flowers delivered before 1 pm. The flowers were supposed to be delivered to my job. On my birthday the flowers were not there at 1 pm. I called Teleflora and they said the florist could not handle my order and that the flowers would be delivered at 5 pm. I told Teleflora to refund me my $15.00 because my flowers did not show up before 1 pm and I paid extra for that. Teleflora agreed to refund me my $15.00 but said it would take up to 10 days to be fully refunded.

I ordered it and paid over $100. What I ordered was not what she got. I called and sent pictures. They resent a new one. Again not what I ordered and it was dead and diseased. DO NOT ORDER FROM THEM!!!! They do not quality check and their promise is not kept.

I ordered an arrangement on a Friday to go to my wife at the hospital where she was admitted. The order should have been delivered on Monday...No flowers, they said it would be Tuesday...Still no flowers. Teleflora called the local florist and they say the flowers were delivered. I asked where they were delivered in the hospital and they said at the nurse's station. I asked which one since there are over 100+ nurses stations. Never heard back so I cancelled the order. I placed an order the following week on Friday for the same item for my wife at a different hospital with again a Monday delivery...Nada, they actual called to let me know it would be Tuesday. After the delivery was to be made and still no flowers I called and the automated bot said the order was cancelled, which I didn't cancel. I called and finally he said they couldn't find a local florist to handle the order. Never again with Teleflora!!

I ordered flowers from Teleflora on a Fri and asked for them to be delivered on Sat to a hospital. On Sat I received both an email and a phone call stating they were unable to deliver on a Sat. I said, "Fine, could you deliver them first thing on Mon." They affirmed yes. I told the person’s husband that I was sending them so he could let me know they were delivered. They were not delivered on Mon as promised and I was never informed one way or the other. Tues came and I did receive a phone call. I told the customer service rep that I was promised the flowers would be delivered on Mon & I never received any word regarding if they had or not. I was told they could not deliver on Mon because they were out of flower sources for the florists that handle Teleflora. I then asked when did they think my order could be delivered and was told “probably“ on Wed (no guarantee).

We purchased what was advertised as a beautiful spray of flowers for my Aunt’s wake and funeral. I placed the order on Friday 12/8 to be delivered before 3 pm on Monday 12/11. Monday came, 3 pm, no flowers. I called and was told that they are on their way and will be delivered 15-30 minutes before the viewing at 4 pm. I explained the viewing started and 3 pm. They apologized but said we’d get them between 3:30-3:45. It’s 4 pm and no flowers. Called again and was told the florist said the obituary said public viewing was at 5 pm so the flowers would be there before 5 pm. So a totally different story now.

I ordered a flower arrangement for my sister's birthday. I ordered the premium size. It came to about $100. My sister received an arrangement that looked more like the $12 bouquet you can buy at Publix. There were only a fraction of the amount of flowers shown in the Teleflora picture. Teleflora credited back some money but that was not what I needed. I needed my sister to have an arrangement that showed how much I care. What she got was embarrassing. She sends me beautiful flowers on my birthday. I wanted to do the same for her. Instead it looks like I was a cheapskate. Embarrassing!

I ordered a flower arrangement from Teleflora on 11/25/23. To be delivered to a funeral parlor for my son’s viewing. I requested a banner to be added with the saying to Joe ** from Dad, it was suppose to be a message to my son that he understand my not being there. It was to be delivered on 11/28/23. They were delivered on that date but without the banner. They do not know the hurt that caused me. They had 3 days to let me know it was not available. I would have gone somewhere else or Teleflora if they did not want to lose my business should have offered to go to another local florist that could fulfill my request. They have one job. Send out flowers and they don’t do it. I have read these bad reviews. Why are they still in business...?

I ordered an arrangement for a funeral. When I arrived at the wake, our arrangement was not there. We felt awful. I emailed Teleflora, and they got back quickly stating the delivery was scheduled for the next day. I told them no, it was confirmed, so cancel the delivery for the next day (obvious reason). Another fast response was "sorry for the confusion. They were delivered, we will send confirmation" Again, I told them no, they were not there, please confirm that you won't charge me. Finally an email saying the canceled due to not enough information. They had the name of the person, the name of the FUNERAL parlor, and the address. What else could they need?? We felt terrible. They are so unreliable.

I ordered a "It's a boy" arrangement with a little red wagon, for my daughter. It was just under $100. I thought it would be really nice and cute. BUT there was no wagon, didn't get the "premium" flowers. VERY DISAPPOINTED! I wish I could leave pictures.

I ordered this spray for my aunt's funeral. I didn't expect it to arrive looking exactly like the image or that the dimensions would be the same. The arrangement was unrecognizable at 1/4 the size. Why include the flower arrangement size if it will not be honored/tried to be honored? There was also no card to let us know which local florist made the arrangement or to advertise that the arrangement came through Teleflora, which I find suspicious. Why would Teleflora or a local florist not want to advertise on a card? In comparison, the arrangements through 1800flowers and other online places that arrived for the same funeral were clearly identified as through 1800flowers or the local florist used. I sent an email to Teleflora's customer service believing they may want to know about my disappointment with the mystery local florist they used to fulfill my order request. I received an email right away stating that they're refunding me $50 of the $160 I spent on this flower arrangement.

Read before you place an order... We ordered a spray via "Send flowers" link on a funeral home's website & we were very disappointed. Not only that we feel disrespectful as a customer, we also think we were scammed by Teleflora. First, they did not accommodate our request as for color of the flowers. Second, they couldn't get the message & signature right on the card. Last & more importantly, the actual spray was much smaller & much less flowers compare to the design on their website when we placed the order. We definitely will not order flowers from this company in the future & we hope this review helps someone who's considering placing order from Teleflora.

I ordered flowers for my daughter's birthday. Placed order 11/15, upgraded to the larger arrangement. Order was suppose to be delivered 11/17. It wasn’t, when checked said it was at florist. Checked and wasn’t delivered 11/18. Tried to use website and they couldn’t find order. Called, was told they couldn’t get ahold of florist and they could get another florist to deliver on Monday! Couldn’t get a reason as to why it wasn’t delivered. I told the rep I was disappointed and quite annoyed. No apology by the company rep. In fact she became dismissive. I’ve left feedback everywhere I could, seems this is a common issues with Teleflora.

These people are crooks. On phone with customer service which sounds like they're in the Philippines. Can barely understand them. I ordered Teleflora's Hello Autumn Bouquet and what showed up was a clear glass vase and the crappiest arrangement I've ever seen. There was also no card with them. They said we will give you 30% off. I said don't even go there. It's crap what showed up.

I ordered a bouquet of flowers to be delivery on 11/13/2023, I check and they said will be there before 7:00pm, I asked two more times and they said it was delivered already around 6:00pm, the person never received them and now I am trying to have a signed receipt or ask for my money refund, there is no phone to call and the customer service is through chat, that is useless as well... first and last time to order form them.

Ordered casket spray well ahead of the funeral. On the night before funeral, received a notice from Teleflora that they can not deliver. This put us in big trouble. They are truly crooks, and never buy from them!!

I ordered flowers for my friend's funeral, 2 days later they said that they cannot fulfill it. How horrible is this service???? Do you not understand that some things you cannot postpone or redo or replace????

On behalf of the company, we ordered two sets of the same flower arrangement for the same delivery date but for two different people. All three elements in this ordeal went wrong. They came as drastically different arrangements. They were delivered on different dates. They delivered to one employee twice, another employee did not receive the flower we ordered for him. The entire experience from online ordering to surprise at the delivery dates, surprise at the flower arrangements to surprise at the recipient's name was so unpleasant and messy. Had I seen their online reviews beforehand, I definitely would not have ordered from them. Now I am not surprised at their overall low rating.

I ordered flowers for my boss's bday 3 days before they were to be delivered. What was delivered was NOT what was pictured! They take your money & deliver whatever they want! I will NEVER order from them again! I had to call them not once but twice because I paid an extra $15 to make sure they were delivered before 1pm. They didn't arrive & they had to reimburse me. Then I called them again because they didn't arrive by 2 and my boss leaves at 3 & it was a Friday! When they finally arrived (at 3...she was just about to leave but she got them) and I saw them I almost lost it! I picked the arrangement I did mostly because of the vase. The vase in the picture was NOT used and the flowers were not nearly as vibrant as the picture.

I ordered a flower arrangement for a funeral scheduled on 9/30 at 10:30 am. The “send flowers” section from the funeral home website connected to Teleflora. I made sure it could delivered on time to the funeral. The delivery address clearly spelled out the funeral home name, recipient name and address. I even ordered a sympathy card to go with it. But they didn’t show up. What’s more, the customer service team would provide ridiculous excuses, like the funeral home didn’t pick up the call when florist tried to call or the florist thought it was an office building to deliver to (come on, office building delivery on a Saturday?!). The truth was the local shop got the order but never bothered to make the flower arrangement at all! After a number of horrible phone calls, Teleflora delivered the flowers at 4:30 p.m. and agreed to a partial refund. What a scam and disrespectful to people (dead and alive)!

I ordered a flower arrangement for my coworker’s birthday. I received two confirmation that the flowers were delivered. It was 6:00 pm and the flowers were never delivered. No phone call! No one ranged the doorbell!! I was scammed. My coworker never received her arrangement for her special day and I am out of $86.

I ordered a premium arrangement for my Son's best friend's funeral, a very unexpected event. The gentleman was part of our family for 30 yrs and I wanted a nice arrangement from our family for his wife and daughter's family. I live out of state and couldn't attend. Instead what was received was a very poor arrangement and not what I expected, I sent a picture to my son of the arrangement purchased and the picture he sent me of what we received was very sad. Arrangement could have been put together by a toddler, mostly foliage and very few flowers. I will never order from this company again, they tacked on multiple fess & for the cost the arrangement should have been at best close to what was pictured and purchased from their website. This is a poor way to treat customers for any occasion & unfortunately I did not read any review before purchase as I normally do. Never again.

I’ve ordered from Teleflora for a few yrs now and I have always assumed that what would be delivered would be as close to what I ordered as possible. However, that’s apparently not the case because I recently purchased a flower arrangement for my cousin who had just lost her mother (my aunt). She wasn’t home at the time of delivery so the person who delivered it took a pic of it to ensure that I was aware it had been delivered. I’ve never been so regretful of a purchase in my life as I was when I saw that picture. I will never again order from Teleflora.

I ordered flowers for my best coworker's birthday. I ordered a premium birthday arrangement with 2 balloons from the website for over $100 after all the taxes and fees. What I got was a drug store bouquet.

Ordered sympathy flowers on 9/19/23. Flowers were suppose to be delivered by 9/21. Flowers were never delivered and we were not notified of a delay. When I called to find out the status of my order they said the florist needed more time and the flowers would be delivered the next day on 9/22. 9/22 came and went and no flowers. 9/23 website shows flowers delivered but NOTHING was received by the recipient. What an incredibly horrible and infuriating experience. DO NOT USE OR RECOMMEND THIS COMPANY EVER!

I ordered a spray of flowers for a funeral. The picture that was posted on the menu of options was filled with a dense and beautiful assortment of flowers. I ordered it and it was well over $200 plus all kinds of fees. It arrived with a few sad-looking carnations and lots of filler greens. It looked so cheap. I am very disappointed. I will never use Teleflora again. They do disclose that local florists will do their best. Their best was super cheap and poorly designed and not worth the money. Choose another company.

I had ordered a beautiful orchid plant with succulents and bamboo in a beautiful vase to be delivered Aug 31st. Received a confirmation of delivery on Sept. 1st. It was never delivered until Sept. 5!!! What they delivered was cut orchids (not the plant) and 6 flowers in a vase! Not even a plant! This wasn't worth $20.00 let alone the $100.00 it cost me!!! DO NOT USE TELEFLORA!!! They are a giant ripoff!

My mom's birthday is on Sept 7th. She has terminal cancer. Decided to use this bull crap floral service to deliver her flowers. In Lauren’s county Greenville. They literally emailed me back 2 hours later stating they canceled my order because they don’t deliver to her address. What a joke. Don’t order from here.

The only reason I even gave 1 star is because I had to. I used Teleflora because it is a recognized brand and I thought I could trust them. I took a lot of time picking out 3 perfect arrangements which would have special meaning to the families for my nephew’s funeral. I was so upset when I got to the funeral home and found that none of the 3 arrangements were what I ordered, they were not even similar! I will not use this company again. They should not show specific arrangements and allow people to order them if they can’t deliver the product. I was not even made aware of the substitutions so when I arrived at the viewing it was too late to do anything about it.

Poor service due to local provider, product not delivered as ordered. Had to call 3/4 times to customer service, some were helpful, others couldn’t understand, asked for English speaking operator & was hung up on! I canceled the entire order and asked for full refund. I asked for "local" florist name but was denied, either way, I’ll NEVER order through Teleflora again.

I ordered flowers for Mother's Day, order was delayed. After days, the wrong product was sent (inferior) and charged the price I saw online. Bad Customer Svce. personnel. The company should have been out of business. Now I am left with the disputes with my card.

On 7/28 I ordered a flowers for an 8/5 out of state family funeral. Ten minutes prior to start of service, I received a text. Couldn’t deliver due to lack of resources; Did I want flowers sent elsewhere, no apology/no offer for refund. I did get full refund after my demand.

I ordered the "Yellow Fellow" arrangement for my sister on her birthday, as her favorite color is yellow. The total cost was close to $100. What she received was half the size of the picture and not a single yellow flower in the arrangement ... needless to say, what she received was not what I paid for. When I contacted customer service, the best they could offer me was $25 credit (not refund), I have to spend more with them in order to receive compensation for their mistake. Teleflora used to be an industry leader, obviously from the reviews and my personal experience, Teleflora needs to close the doors!

I should've read other reviews of this company before trying to use them. My same-day order was delayed, and then it was cancelled so fast; "same-day" delivery is not good marketing. Very unhappy with the service received, or not received rather.

My husband is deployed with the US Navy. For my birthday he placed an order with Teleflora. On the Monday before they spoke with him about the balloon he had ordered. They would not be able to send the balloon. Then the order arrived and when I did get to speak with him the day they arrived, he said he really liked the idea of a flower cake. I told him that was not what I got. I got a small basket of 4 lilies and 5 roses. I was able to get into his email address with his permission and see what the order was supposed to be. I called Teleflora.

Ordered flowers for Mother's Day. Asked for delivery the day/night before. They confirmed. They then notified delivery was complete. They lied. No delivery was made. Complained, they finally delivered after Mother's Day. Promised refund of holiday delivery upcharge (26.00). Never got a refund. Filed dispute with PayPal. They never answered. Buyer beware. This Company is horrible, significantly inflates costs, is dishonest and deceiving. Once they have your money, it's gone, and you are rolling the dice.

Ordered early Sat am for Sunday pm delivery. First email ok will do. Then second email can't. Then phone call, asking for clarification of delivery date- ok no problem we will get it done. Then Sunday, call sorry can't. Why they didn't call Saturday pm to let us know so we could make other arrangements. VERY hard to understand them as English is not first language. Call your local florist instead of finding yourself hours from funeral with no flowers.

I placed my order on Wednesday May 10, 2023 for a Saturday May 13th delivery. Granted I used to work in the floral industry and I know how busy it is around Mother’s Day but people can't control when they pass away. With that being said I got a call from Teleflora on Saturday afternoon that my arrangement wasn’t able to be delivered but assured me it would be there first thing Monday morning the day of the service.

This service sucks!!! I ordered flowers and paid extra to get them there before Noon. Received a call the day of funeral saying they could not fulfill the order and would take 2-10 days to receive my refund. This company sucks!!!!

My mother recently tried to get a plant delivered to my wife after losing her father. They claim no one answered the door. We have a video door bell/camera. No one ever showed up or knocked or rang the doorbell. Two more days and my mother gave up and called the company (this is difficult for her) and was told the plant was delivered. Still no plant. I'd like to give a ZERO-star review but that isn't an option.

My daughter placed on order on May 11 for a floral arrangement to send to her mother in law on Mother's Day and even paid extra for it to arrange on Mother's Day. When 5:00 p.m. rolled around on Mother's Day and the flowers still had not arrived, she contacted Teleflora and was told they had until 7:00 p.m. to deliver. At 6:00 p.m. she received notification that the flowers had been delivered, which was untrue. She contacted Teleflora again and was told they would call the local florist. She was advised that nobody in the flower shop had responded to them. Initially, a $23 credit was offered, which she promptly refused and demanded a full refund. She was promised a full refund although currently, that credit is not reflected on bank records. Hopefully within the next few days it will appear.

I ordered Mother’s Day flowers almost two weeks in advance. Selected for delivery between Friday and Sunday, I called customer service at 4:00 pm on Sunday and they assured me that the flowers would be delivered by 7:00 pm. At 7:30 I called customer service again and was told they were filing a complaint with the florist and that they would be delivered first thing in the morning. Monday goes by and I called them at 2:00 pm, the customer service agent said they would now be delivered on Tuesday, I told her that was unacceptable so she was trying to contact the florist and find my mother's flowers. She told me once she found them she would call me back, she never did. Called again at 7pm and told the agent to cancel my order.

My sister and I picked and purchased an arrangement for our mother for Mother's Day. We Ordered in advance and requested the flowers to be delivered Friday before Mother's Day weekend. My sister received an email confirming they were delivered, but not to my mom's house. After calling to let them know we did not receive it, they stated they would arrange another and have it delivered on Sunday, Mother's Day.

I made an online purchase with Teleflora 4 days prior to Mother's day and received a confirmation the flowers would be delivered on 5-13-23 and that didn't happen. I received an email the following morning stating the flowers would be delivered on 5-14-23 between 11:00am and 1:00pm and once again that didn't happen. At approximately 4:00pm, I received another email stating that Teleflora is unable to deliver the aforementioned flowers and would refund my credit card charges. Pretty pathetic...

Please save yourselves and stay away from this horrendous company and its mentally disturbing customer service. Flowers arrangements are the worst quality you can find. They ruined the shipment date and got me the worst flowers when I had ordered for someone's funeral. I have to cancel the order ultimately and it took forever to recover my money.

This company is the worst company ever. The flowers that they send are cheap, dead and skimpy looking. Definitely not worth the price they are charging. Then they call the day of delivery to cancel the order. When my order was placed 2 weeks prior to delivery.

The type of flower arrangement I order is the biggest and most expensive or what they called premium. The flower arrangements that came was so small and the arrangement was so poor looks like they just put all the flowers in the vase and deliver it. Teleflora only care about money it’s not about the customers.

Order was not delivered on time. Waiting to see if it was delivered at all. They did lie and said the order was delivered and signed for but it never was. Do not use this service. I called customer service and they did give me a discount on the flowers that were not delivered - I paid 30% less for nothing!

A week ago, I ordered a bouquet for delivery yesterday for Mother’s Day (tomorrow), for early delivery to my Mom’s house, and it was never done. We were at home the whole day and by 6 pm, I called and Teleflora told me they tried calling the local florist with no answer, then they told me to call back because delivery hours were until 7.

I ordered a corsage for my daughter for Prom a week ahead of time through Teleflora’s website. The day of delivery was 5/12/23. It did not come by 6 PM so I called the 800#. I was told the florist was closed but they had deliveries until 7 PM. After 7 PM and no flowers I called back and they created a ‘complaint’ to the florist. I get a voicemail at about 10 AM with excuses about the florist claiming they didn’t get the order, can’t fill the order and that Teleflora had ‘exhausted’ all their resources and were canceling the order and an apology. There is no way I can get one locally last minute with Mother’s Day tomorrow and Prom tonight. Do yourselves a favor, save the disappointment and stress and don’t use this company—they are unreliable, unhelpful and have no interest in making it right.

The flowers I ordered were not even close to the flowers delivered. My mother-in-law sent me a thank you text with a picture of what she received and I was shocked. The best they could do after a few emails and a phone call with a transfer to the supervisor was 30% partial refund and then a 20% partial refund. I paid half the price for an arrangement I would not choose to buy. Completely taken advantage of and they have my money. I'm going to be buying my mother's day flowers from a better company. Lesson learned. Hope this helps someone else.

I ordered a beautiful bouquet of flowers for my mother's 84th birthday May 6th. I paid extra to have the arrangement delivered same day before 1 pm. Here it is the day after, she still has not received. I spent over 121.00 to make her day special, as I live 1900 miles away I could not be there to celebrate this milestone with her. I would/will NEVER use this service again. Talk about lousy service and OVER PRICE/OVERRATED!.

My sister died in a car accident last month, she and my stepmom shared a birthday, which was two days ago. I had flower that I ordered to be delivered for my stepmom a few weeks ago because I knew this birthday was going to be extra hard on her. Losing my sister is extremely hard on her and especially with the two of them having the same birthday. Well, on the day of her birthday, Teleflora reached out and said they were canceling my order, and refunded my money. No explanation, no nothing. I live 13 hours away from my Stepmom, and I did not have a backup plan in place. It would have been nice to have a few days so I could have made other arrangements with a different company. I will never buy from this company and never recommend them to anyone. Beware of last-minute cancellations. Very disappointed in this!

The floral arrangement that I ordered looked NOTHING like the photo. I understand some variations are going to happen but I paid close to $150 for an arrangement I could have picked up at a grocery store for $20, tops. When I contacted customer service they said they had no record of my order. I took a screenshot (good thing because I never got an email from them) and sent it to them. They never got back with me, never replied, nothing. I will not use this company again. There is no quality control. There is no customer service. There is no accountability.

I received a email saying the flowers were delivered only to find out they were never received. Called customer service and was lied to. I just want my money back and got the runaround. Don’t use them. Terrible.

I placed a phone order with specific requests with Teleflora. I wanted fragrant flowers to be used like stargazer lilies, gardenias, freesia, star jasmine…I wanted to be able to smell the bouquet when I walked into the room there were displayed. I also wanted them to use a taller vase do a premium bouquet using white, light pink & lavender for my color pallet. I placed order on a Tuesday morning. Gave them until Friday to deliver. 1st bouquet delivered was not a premium as I had more filler greens than I did flowers. Absolutely no fragrant flowers used. I was given Asiatic lilies that do not have a fragrance at all. They did use the correct colors requested & the taller vase. I called the florist assigned to my order directly. I let her know that I was very unhappy with the bouquet for all the reasons explained above. She was very apologetic & offered a redo bouquet but due to the time it would have to be delivered on Saturday.

I ordered a very simple arrangement with her favorite flower, an orchid, which was in the photo of the arrangement I ordered. They didn't deliver what I ordered. When I contacted them I was told that they gave me a $15.52 credit at Teleflora. When I explained to them I would not be ordering anything else from them to please credit my card with the refund, they refused. Teleflora delivered an arrangement that didn't look anything at all like what I ordered and they will NOT do anything about it. Only order from them if you don't care what they will deliver. It will not be the arrangement you purchased. The florist will not even see the picture of what you ordered.

They offer points for every order, however, when you try to redeem them you can't! Talked one half hour with a foreign little girl that was hard to understand to get nowhere! She did try to help, however, I think gaining rewards points is a scam! They also do not allow you to use your Groupon online!

I sent flowers to me mother. She was in a car wreck and had a bad day. I wanted to brighten up her day. The flowers did arrive on time, but looked like a 9 year old threw them in a vase and NOT NEARLY what the photo looked like or NOT NEARLY worth what I paid for them. I dealt with 2 reps on the online chat. Mary gave me the wrong email address to send photos for comparison and then the wrong phone number to customer service. I got the right phone number and I was given a 50% discount. Adequate for what was received. Although the flowers sent, were not what I ordered, I do feel I was compensated appropriately for the issue.

They emailed me at 6pm on the day of delivery to say they could not deliver the flowers I had ordered. That left me no time to arrange an alternative gift. Then they refused to refund the full amount because the person who took the order made an error, and their records did not reflect the amount they charged my card. I'm having to go through the claims process on VISA to try and get my money back. Terrible company--unreliable, incompetent and dishonest.

SHAME SHAME SHAME on Teleflora for cancelling my Order to my 83 year old Mother with no notice to me. St Patrick’s Day is very important to her and I could not be there so I sent flowers through Teleflora (or at least I thought I did). When I was growing up Teleflora was who you could trust. NOT ANYMORE! Never entrust this company with any order for anyone you care about! Customer service just said, "Sorry but we can ship tomorrow." The day after the event DOES NOT COUNT!!! And they did not practice any of their policies! FOR SHAME!

I ordered a birthday arrangement from Teleflora since they offered same day delivery. It never arrived. After 2 days, I finally checked online and discovered the order had been cancelled. I ended up calling and learned that there was no florist in the area that would deliver the arrangement. This was 10 miles from Harrisburg, Pa. in a suburban area! My number was on the order form, but they never called. Instead I had to call to discover the reason. I will not be ordering from Teleflora again!

Ordered a very nice floral arrangement for our anniversary. Probably the most I have ever paid for flowers. Paid extra to have it delivered before 1:00 as I knew we would not home between 1:00 and 6:00. The flowers were delivered at 4:00 and left on the porch in the rain and wind. The arrangement was maybe 20% as large and nice as the photo on the website. At least 50% of the "flowers" were just closed buds. The only good thing I can say about this experience was they refunded 60% of the total price with just a phone call. Apparently this is their business model. Provide a junk product and then refund part of the cost if someone complains. Lesson learned, never purchase from them again.

Why does Teleflora even put pictures on the site if they can't guarantee you'll get something even remotely similar? Per their substitution policy: "If this is the case with the gift you've selected, our experienced florists will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value."

We are a local florist serving different cities around the valley and Los Angeles county as part of Teleflora. We are committed to quality, and professional service. They Charge $24.99 service fee and offer multiple discounts for their customer and the receiving florist never see any money for delivery expenses, besides our shop only receive 70% from where we have to deduct flowers, delivery and labor. PLEASE BUY DIRECTLY FROM LOCAL FLORIST and do not give away your money. PLEASE SUPPORT LOCAL SHOPS. CALL DIRECT.

I ordered birthday cake arrangement(mini dyed flowers) - local florist was unable to fill -Teleflora offered queens court arrangement(roses). Arrangement delivered consisted of 10 purple mums and greenery in a vase.

I originally made an order on 2/22 to be delivered same day and paid extra for early delivery before 1pm. 1pm came along and my flowers were not delivered. I called in and received a refund for that. They ensured it would be delivered by 5pm. 5:40pm comes around and again no flowers were delivered. When I called customer service they said they were going to contact the flower shop, after the guy got back on the line he said he was unable to contact the shop because it was closed. How was it closed if my flowers were not delivered? I agreed to having them delivered today 2/23. I received a confirmation email and was told that they would be delivered today by 7pm.

I understand that the Teleflora website states that there may be "substitutions"...you expect that might be one type of flower for another...but not something TOTALLY different from what was ordered. I ordered a dish garden, and they delivered a cheesy bouquet stuffed into a Ball preserves jar! As others have stated here, I wish I had read the review before ordering. I used this site because it was supported by my Union. Notified them of my disappointment. No response.Never again.

Wish I had looked at previous reviews before making a purchase. Created one order which included two arrangements - was intended for birth of twins. The girl arrangement was delivered, but the boy arrangement was never delivered. Sent an email and was told that no one at the florist was answering the phone. Called the 800 number and was told the first time that deliveries are made up to 5 o’clock. Waited to 5:30. Called back - was told delivery could still be made up to 8:00 and there are two separate delivery trucks. 8:30 no delivery so called again and was told if not delivered by 9:00 someone would call me back. 9:30 I Called Them! Was told it would go out tomorrow - and so sorry for the misinformation. Well tomorrow is not his birthday. And the customer service center is located somewhere in China. Tried to cancel the order and was told I couldn’t. Never never will use this company again!

Ordered flowers for my sister for Valentine's Day. Flowers were never delivered. No phone number to call Teleflora. Only way to contact them is via Live Chat. They wouldn't issue the refund. Finally, the Live Chat gave me an 800 number. Called the number and got an international call center. On phone long time to finally get a refund. Refund was issued 3 days later. Checked my credit card company and saw the refund. Guess WHAT? The refund was canceled and never issued. I contacted Teleflora AGAIN through their Live Chat and got nowhere. Called my credit card company and now disputing the charge. I WILL NEVER ORDER FROM THEM AGAIN!!!

My flowers were never delivered to my aunt in the hospital. I contacted my aunt, front desk and nurses station. Email from Teleflora stated they were personally delivered. They had to go to someone else. Numerous emails back and forth to Customer Service always say the same thing (robotic responses) with "your flowers were delivered" and "...or call customer service at ----" When you call the number you NEVER can get a human and the message just always ends with "your flowers were delivered." They MUST realized mistakes happens (I accept that), but they must have avenues of dispute resolution such as at least a credit. I'll never order from them again and only from FTD who have a great customer service department in my experience.

I ordered a bouquet of flower for my wife on our anniversary. The delivery of the flower was too late in the day and the quality of the flower was not worth the price that I paid. In fact, the quality was worst than the bouquet of flower at a Target store that cost significantly less.

Super irritated right now. Ordered the zen garden and, other than having succulents in the pot, doesn't match the picture at all! If I could provide pics, I would. Junk. Sure showed very professional garden. What arrived was an over-crowded pot with no zen or zen decorations. This was for a sympathy gift.

I ordered flowers from Teleflora for my wife for Valentines Day. My wife was traveling so I ordered to be delivered to the hotel she was staying at and contacted the hotel to have brought to her room when they arrived. I ordered her purple tulips as both her favorite color and flower. What they delivered was both not purple or tulips. A complete whiff. When I contacted the company and provided photos they apologized and gave me a $20 credit. No explanation of why or how they determined the amount of credit. They should not be selling on their site what they can't deliver, and if they do need to substitute at all, do a far better job or contact us to allow us to cancel. I wish I could add pictures to show what they sent vs. what was ordered.

You've been warned, do NOT USE THIS COMPANY! You will not get what they advertise if you get anything. Tried them twice after someone else used them. Despite paying $130 for an arrangement, I never got anything I ordered. It never came! DO NOT USE THIS COMPANY! It's horrible!!!

I ordered a Deluxe bouquet they gave me a small bouquet of flowers that was dead So the experience was very poor I couldn't believe it how bad the flowers looked. I paid a $180 for a Deluxe bouquet, a large Teddy bear and 3 balloons and it was so poor.

I ordered my mom flowers 1/25/23 to have flowers delivered for her 70th birthday today 1/30/23. It's 7:30 pm and still no delivery. The flower shop is now closed, and no one can tell me when the flowers are going to be delivered at this time. I can only assume they will be delivered sometime tomorrow which will be a day late. Two points to be made, one my mother has cancer, and this very well could be her last Birthday. Two the flowers are extremely expensive, and one would expect them to be delivered on the date chosen. A very pissed off customer who will never order from this company again.

I placed an order for a corsage for my aunt's 95th birthday party. I specified the delivery date to be the day before the party and I placed the order on the 15th for delivery on the 27th. I received confirmation that my order had been accepted. Then the evening of the day of the scheduled delivery I am advised that they don't have florists in the area and they were canceling my order. If the order was delivering to some out of the way location I could understand but this was Dallas, TX - not some backwater burg. So they had ample time to fill the order, knew the delivery location, and didn't notify me until it was too late for me to make other arrangements. Pitiful operations control and pitiful service. Order at your own risk.

We ordered same-day flowers for a friend’s birthday at 9:00 am. At 3:30 pm the flowers hadn’t arrived. I called Teleflora multiple times, and the automated system said that our flowers were “en route” or had “recently been delivered.” The recipient still hadn’t received them at nearly 4 o’clock so I finally got someone on the phone and was told they couldn’t deliver them today and they were deliver them tomorrow. I would never have known this if I hadn’t reached out multiple times. I canceled the order because quite frankly, I’m afraid of what they would look like based on all of the other terrible reviews never will. I try to use this service again.

I ordered my mother a beautiful bouquet for $90 for mother's day. I'm attaching picture. Need I say more? I called the very next day after the flowers were delivered to my mom's work and Teleflora failed big time. I'm still fighting for a refund 6 months later.

DO yourself and whoever you are sending these arrangements to a favor, and DON'T USE THIS SERVICE!!! Not ONCE but TWICE. My fiancé bought me the premier (largest one they make) basket. It had 5 leaves on bottom, 4 next level, 7 next level with a big bud in the middle that will produce more HUGE Poinsettias, White Cyclamen, Green Pothos, Variegated Dieffenbachia. Gorgeous basket with plaid bow. What I received the FIRST TIME was 4 DEAD poinsettia leaves, 3 pieces are alive now after watering. I should have taken the picture the day I got it 12/24/22, some weird looking plant,small amt. Of the pothos plant, some other long leafed green plant in a small ceramic (supposed to be huge thick wicker basket. I'll post what was ordered and what was received).

I just couldn't believe what was sent to my fiancé's auntie. She sent me a picture & I thought it was from her yard & placed in a glass jar, I texted her & asked, "No Auntie. The ones I sent you." OMG I was so embarrassed. The cheapest looking arrangement for the price & their delivery.

Why is Teleflora advertising floral arrangements that they do NOT know how to create? The pictures on their website show beautiful, vibrant, well-designed flower arrangements while what they deliver looks like they’re practicing. I was extremely disappointed and dissatisfied with the quality of their service.

Absolutely the worst arrangement I've ever received. Rude customer service would not tell me when the flowers were arriving. Then when they did arrive, the quality was awful. I don't have the heart to tell the person that spent $90 we would be better off going to a grocery store.

Ordered flowers for a funeral from Teleflora. The flowers came late (got a deliver confirmation at 3:15 PM saying the flowers were hand delivered and the flowers showed up around 5 PM). What we got was an embarrassing comparing with what we ordered. Not even remotely closed. They did send a refund (about 25% of the order value) after I contacted customer service and complained. Save the embarrassment and order from a local florist.

Tried to order flowers for my wife's birthday. The order came a day earlier, a leftover bouquet from a day or two before, whatever they can get in a local shop, I guess. I've got in touch with customer service, they say they issued a refund (for about a third of the original amount - I guess, this is what they actually paid in a local flower shop). BUT, instead of a refund, they actually place an additional charge for that amount. This was resolved, although, by all means, PLEASE TAKE YOUR BUSINESS ELSEWHERE.

I was sending a unique orchid and succulent arrangement to a dear friend. What she got was a grocery store roses and carnations worth about 29.99$. I paid 130$$. I spoke directly to flower shop. They said they told Teleflora, "We don't have anything like what the customer wants. They said that, "Fine just send "designers choice"!!!", which I get substitutions but this is gross and ridiculous. I have photos!! You won't believe!

Ordered flowers twice: Before Thanksgiving and after. The recent one, I ordered, I had come to my house so I could deliver the bouquet in person. I got an email that said the flowers were hand delivered to me, but they never came. I went to the event empty handed. Next morning, the flowers were on my doorstep. They were NOT the bouquet I ordered. So I called the recipient of the first flowers I sent through Teleflora and asked her to send me a picture of what was received. SAME THING! I spent 100 on each bouquet and what was received was far below the quality of what was shown on their site- See pics! Customer service was good- Easy to talk to people live but let's see if they actually credit my account!

I purchased an arrangement from Teleflora. I saw the arrangement the same day it arrived at the funeral home, it wasn't anything like the arrangement I purchased. It was wilted, Wasn't even half full. It was already a hard time losing a love one and for them to send a arrangement looking like that was a kick in the face.

Ordered flowers for my wife and has them delivered. Paid extra for upgrade package. More greens than flowers and roses only had 3. Was supposed to be 12. Not fresh. Spent 115 and only refunded me 32 bucks. Stay away as customer service is horrible.

Ordered a small and medium sized matching centerpieces for our large and small Thanksgiving tables. The small one arrived early morning the day before TG. I intentionally put both under the same order number so they would match, but be different sizes. Someone at Teleflora (they don't know why) SPLIT the displays into two different order numbers and sent the orders to two different florists. The larger piece never arrived and Teleflora said they were not answering their phone. Irresponsible company employees who protect their own.

If I could give this review no stars I would. I ordered flowers for my son and my daughter in law for Thanksgiving. This was the first time that they were hosting and they live out of town from us. I ordered these flowers 2 weeks ahead. I planned from them to be delivered Monday before the holiday. I received an email that they were hand delivered. Called my son the next day and they never received them. Called the company and they agreed to resend the flowers. Since it was their screw up you would think that they would make sure that they were delivered. Received a phone call Wednesday that the shop was closed and that they could deliver them on Monday. You would think with a city as large as Boston that they could find an open florist. I cancelled the order. Also the music on hold was awful. The number that they gave to call for problems was a medical device number and I could hang up my phone from it I ended up turning my phone off. Never again

I placed two new orders simultaneously, one to wife, one to very senior mother, at different addresses, both about 4 days from delivery. I received an email stating a substitute of red roses going to wife. I specifically did not want this, so I left email to send others and cancel the first order AFTER receiving a call to contact them. Amazingly, I received an email later in the day that this was in effect…in a summary sort of way, not specifically. I now sit here in limbo waiting to see if their good communications translates into 2 good, on-time deliveries with the pictured products. Yes, unless you see an update to this review.

Just awful. Ordered a money tree plant in a modern tabletop planter and what was delivered was completely different, totally inappropriate. No phone call, email, nothing to let me know they were out of stock. Why list the item if it's out of stock?? I understanding substituting carnations for daisies in a cut flower bouquet...but an entirely different item? There should be a notification prior to this kind of change. Really abysmal service.

Don't buy from these frauds. I ordered the Premium Lovely Leaves Bouquet with a pretty vase and roses and really full. What I got wasn't even close - nothing! Customer service rep Mary wouldn't even try and help, just a "Oh well, oops here's $27" and a discount on my next order (that will never happen). This was for my mother on my dad's birthday after the love of her life died this past year.

On Oct 12, I placed an order for a birthday bouquet to be delivered today (Oct 24) to a friend who lives in Hilo, HI. Because of another seller issue, I was checking my credit card statement and noticed a refund from Teleflora for the order amount on Oct 16. I checked my emails (spam too) to see if I received a cancellation email. I never did. Because I was never notified, I am not able to provide a birthday gift to my friend who is in a nursing home and not doing well. This could be his last birthday. I am very upset and disappointed with Teleflora.

I ordered Zen Artistry, which is a beautiful purple orchid curling around three bamboo shoots with cabbage roses at the bottom, like feet. My sister-in-law received a concoction that didn't look remotely like what I ordered, but rather had 2 Birds of Paradise, lilies and white flowers. No resemblance whatsoever. After I complained, they reduced the bill by $20.00 (it was $70.00). Nevertheless, I would never have ordered what was sent.

I wasted my money and I got deeply embarrassed. They said it was handed-delivered while the flower was not delivered. After 24 hours of calling and sending emails, the flower was totally different from what I had ordered!

Don't waste your money!!!! After many hours of searching for the perfect arrangement, I thought I had found it. The image on the site pictures a big, lush, and beautiful arrangement. I wanted to surprise my sister with a beautiful arrangement of flowers. What she ended up receiving is nothing close to what was pictured. The arrangement looks a third of the size of what it's supposed to be, several flowers are already wilted. I am beyond embarrassed to have paid over $200 for an arrangement and for it to look so small and wilted.

I ordered a nice, cheerful bouquet of daisies for someone going thru chemo. I even spent the extra money for the premium version. All together, my purchase was $90. What I ordered and what I received were 2 completely different arrangements. What was delivered was a mishmash of random, cheap flowers that appeared like they could of been picked by a child alongside a road in an open field. I contacted customer service and the best they had to offer was a $27 credit. Shame on them. It is THEIR mistake, they are responsible and they need to be held accountable. Obviously they take no pride in their service & reputation. I am the one that ends up paying for THEIR mistake & poor product quality. I want a full refund and I will NEVER use Teleflora again nor will I ever recommend it to anyone. There needs to be a zero star option.

This company is fraudulent.. I was trying to send flowers to a funeral I'm Wales UK.. They took $85 out of my bank account.. They accepted the address but now this morning they are coming up with a story that no one can deliver!! Disgrace.. It will take 10 days for me to get my money back but I doubt I will ever see it.. Don't be fooled by these Thieves.. and everything is in French.. Red Flag!

I ordered an arrangement for my aunt's funeral. The arrangement that was sent looked as if a child had thrown it together. I was mortified. And to add insult to injury, they would not give me a full refund.

My father passed away 8/11/22 and I order an arrangement for his casket from this site Tuesday 8/16/22 prior to his Sat am funeral. Requested a Friday 8/19/22 delivery to ensure they would be there in time. Received confirmation Tues afternoon, then Friday afternoon at 12:54 p.m. the day of delivery I received an email stating they were unable to fulfill my order. I can not tell you how livid I was and customer service was useless. They had ample time to inform me they could not fulfill my order so I was able to order from elsewhere but that late in the afternoon with the funeral the next am no one was able to help last min.

My order was clearly marked as for a birthday and was clearly marked to be delivered on her birthday, instead they delivered the flowers 8 days early, which means 8 days before any of her other gifts showed up. When you are away from home trying to show your wife how you feel, DO NOT USE Teleflora.

On a Sunday morning at 9 am, I received an email from Teleflora that the funeral arrangement I ordered for my aunt's service would not be delivered. The funeral was that day -- Sunday -- so I had no backup options. They did offer to send flowers to a family member's home. Whom should I choose of all the cousins whose mother died? I know local florists may have been short on blooms, but Teleflora could have notified me before the Sunday morning of the funeral. Rest assured, I shall never again be in this situation - no more Teleflora for me!

Very disappointed with arrangement that was delivered. Online photo shows at least half a dozen white roses while the actual arrangement that was delivered had ONLY ONE ROSE and was half the size of what was pictured. I feel ripped off. Never again will I order from Teleflora.

Spent $350 on three arrangements for my mother's birthday. Two of the arrangements were similar to the item described on the website. The third one on the other hand looked as if they scraped up some flowers left over from the end of the day and threw them in a vase! Not even a hint of what was described on the website! I’ll never use Teleflora again! I really feel they owe me a refund!

I ordered flowers for a family member's funeral service on Friday to be delivered for the service on Sunday. I ordered the full "premium" two dozen red long-stemmed roses with beautiful greens...This was intended to be used for the burial later so each family member could place a rose on the casket. I know sometimes florists substitute flowers so I thought that ordering only roses would prevent that. The flowers were supposed to be delivered on Saturday to the funeral home. When I arrived at the funeral home, the flowers were not there. I called and was told they left a message with the florist and it was likely the flowers were on their way. A half hour later, still no flowers, I called again. They left another message for the florist.

I ordered an arrangement from my children for my father’s viewing/funeral with delivery scheduled for the day before to ensure the arrangement would be on time for the services. I saw delivery status online and also received a confirmation of delivery email. After arriving to the viewing, no flowers from his grandsons! This was the last thing I should have had to worry about while mourning the loss of my father. My husband called customer service because I was in no shape to do so and was told they would be delivered that afternoon but no time and the public viewing was starting in 30 minutes.

Ordered a $100 bouquet for wife's birthday. It didn't get to the house, although they said it did. Finally, a wilted bouquet arrived 3 days after her birthday, and Teleflora said there was a traffic problem - no joke, that's what they said. They gave me my $ back and sent a 50% off coupon. Hard to imagine ever ordering from them again.

Ordered an arrangement yesterday for a funeral that’s tomorrow. Order went through without a problem. Got my first email from them this morning saying they couldn’t get my exact arrangement, but would substitute it for a “beautiful sympathy arrangement”. I thought well ok, things happen. I guess as long as it looked nice it would be fine. About 3 hours later I get another email saying they couldn’t fulfill my order so they cancelled it. Keep in mind that it’s after 1pm and the funeral is tomorrow morning at 10am. I was able to find a local florist who could do the exact same arrangement and have it there in time. Never again will I attempt to use them. They are NOT reliable. Save yourself some trouble and order locally. It will cost you more, but least you’ll get it.

My sister and I placed an order for an arrangement to be sent to the FUNERAL HOME for our Great Aunt's FUNERAL! We paid extra for EXPEDITED delivery BEFORE 1PM! Teleflora happily took my money and assured it would arrive before 1PM the next day. The arrangement NEVER left the florist (although after doing research, it is quite possible the Teleflora never sent out the order to a Florist). I call the horrific customer service and was led in a circle of lies that didn't even make sense. I ask to speak to a supervisor who led me in another round of lies. Haven't received a refund for the full amount as promised and no resolution has been provided! Please do not use Teleflora for Funeral arrangements as they are heartless liars who steal your money and lie NONSTOP!

I ordered a bouquet for Mother's day. I paid the premium delivery charges to arrive on Mother's day. On that day the tracking on the website showed "it is being delivered". We waited and waited to check every 30 minutes. Until at 7 PM the tracking changed to "Delivered". Nobody rang the bell or knocked on the door. I went out and checked, nothing in front of the house. I called customer service (it is in the Philippines). They insisted that I could go back out and check again. I did. They insisted I should go and ask the neighbors!!?? Against my better judgment, I did. I finally demanded a refund. They said they processed it and gave me a reference number. It has been two weeks now, and there is no sign of a refund. Each time I call asking about my refund, a lady from the Philippines tells me to wait a few more days! Teleflora runs a very dishonest operation!!! PLEASE STAY AWAY!!!

Ordered corsage and boutonniere ahead of time. On May 13 for an email that they can’t fulfill and pick a next day delivery. I chose the Sat next day upon despair. Starting early morning I called five times and each agent said something different. The last agent contacted the shop and assured me the flowers are in the truck to be delivered by 2 pm. It never arrived!!! Called again and demanded to speak with supervisor which told me my order has been cancelled and they can offer me a 30 percent discount upon future orders. I will never again work with this website. All they have trained their agent to say is: here upon checking!!!! Horrible and unprofessional website that over charges you to go through your local florist in hope of delivery. I went on a hurry to a neighborhood pavilions and they made us a gorgeous set. Please stay away from this scam website!!!!

I ordered the Whimsical Dragonfly bouquet that came in a pretty dragonfly pitcher style vase. I realize they claim they can substitute arrangements if necessary but it looks nothing like the original.

I ordered a Mother's Day flower arrangement from Teleflora for my daughter. The flowers were delivered on time, but they were in horrible condition. As my daughter put it, "they looked like they had been microwaved". I contacted Teleflora and they offered to refund less than a third of my cost and offered me a discount on my next order! As if I'll ever use this service again.

We order sprays and casket flowers to be delivered to the cemetery for my dad on 5/5/2022. Nothing was delivered. However, the next day I got a message where do I want my flowers to be delivered. If it would be for the birthday or any other happy occasion, I would understand. But this was the last time I would see my dad. I wanted this last time to be very special. This company not only ruined it but also insulted me with the next day message. Not me, not my family, not my friends will ever order any flowers from this company. Shame on you Teleflora. I wish you would experience and sorrow that I went through. 0 stars. However it forces me to put at least one star. This company does not deserve any stars.

I ordered flowers for my mother on my Father’s behalf. My dad was really looking forward to surprising my mother. It happens to be my mother’s birthday as well. It was hard to find a flower delivery service that could promise delivery by Mother’s Day (5/8). But Teleflora was promoting this as an option in exchange for paying extra and you could receive it between 5/6 - 5/8. We paid the extra cost on top of the cost for the flower bouquet we chose.

I had ordered flowers a week in advance for Mother's Day on May 10th. Fast forward to that day, I had anxiously waited for the flowers to arrive and, lo and behold, they never arrived on that day. The flowers that I had purchased arrived the next day, the day after the supposed delivery date. Although the flowers that I ordered were exactly how I ordered it online and my mother was still happy to receive them, be wary of them arriving late or not at all.

I placed an order for flowers on May 4 to be delivered May 5. On the evening of May 6, they still had not been delivered. I called and was told the florist the order was sent to couldn't fulfill the order. No one had contacted me. I called again May 7, and found that the issue was with the recipient's name. Her first name was one I was not familiar with. I found this out from the hospital. (Mom never liked her legal first name, I found out, after 60 plus years). I called Teleflora, got the name straightened out, and was promised they'd be delivered the very same day. I also received a call from the florist directly, confirming the name and promising me that my 86 year old mother would receive flowers that day. No flowers were delivered that day, as Teleflora called and asked me if it was ok to send them the next day. I said ok, as that was Mother's Day. Mind you, I asked for delivery May 5 to be sure they were there before Mother's Day.

I found out my friend's mother passed away while I was out of the country (United States). I placed an order for flowers online and verified my Credit Card was charged. 2 weeks later I find out that my friend never received them. I called Teleflora to see what happened. They cancelled my order and never notified me. I asked them to send the flowers out now several weeks late and I was willing to pay 50% still. They refused and said while they were "extremely sorry" They couldn't give me the discount because they had to charge fees to cover their costs and took no responsibility for their issue and the problems they caused. I'll never do business with Teleflora again and neither should you.

Telefrauda is more like it. Need an integer scale for this one. One star only because it is required. I purchased a Mother's Day Bouquet on May 5 at 3:26 pm for delivery on May 7-- (Dressed To Impress Bouquet (Premium)). The flowers had to be delivered on the 7th as my wife and I were heading out of town to be with my mother-in-law on the 8th.

They never delivered the flowers today even after I called twice well before the 7 PM cutoff. They stated they couldn’t get ahold of the florist to cancel so they’ll try back tomorrow. They apparently have to wait 24 hours until they can cancel on their side which is ridiculous. I will never use their service again.

My mother never received her flowers for Mother's Day. Was charged extra for this delivery date. Contacted Teleflora. They said they cannot get a hold of the florist. Will not provide name or number of said florist. I demanded cancel order and full refund. Told they cannot do that until they get a hold of this florist. I am disappointed my mother did not get her flowers. Teleflora tracking does not show delivery but when you call it says en route or flowers already delivered. Does not confirm if they have been delivered. I called where my mother lives and they did not receive flowers for her. Will not use Teleflora again.

Here it is at the end of Mother's Day and my 96 year old mom still has not received my 104 dollar flower arrangement that I ordered 5 days early. I have spent hours of my time trying to straighten this out and have received several emails saying how sorry they are but they still have not resolved the problem. Buyer beware. Do not order from this company unless you want lip service and frustration. This experience was a total waste of my time and money. I am very angry and I plan on contacting my attorney and sue them for my time and mental anguish.

I ordered Mother’s Day flowers and even checked the box allowing early delivery. They were never delivered as of the 7pm cut off and online tracking had no information - it indicated that the order was “with florist” since I ordered several days ago, No one told me the order would be late or wasn’t coming. I contacted customer service and no one could contact the florist, but they somehow felt comfortable assuring me that the order was out for delivery. How would they know if they can’t contact the florist?! I cancelled the order and hope I get my money back. If they could not contact the florist to inquire about the order, how do they plan to cancel while it’s “out for delivery.” They are liars. This company is a sham.

My ten-year-old asked to spend his money on Mother’s Day flowers. We ordered well in advance of the holiday. Teleflora did not deliver the $100+ bouquet, and they did not communicate that our gift would not be delivered until AFTER I canceled the order.

The Mother's Day flowers were not fresh. Died in one Day, were not as I ordered, the arrangement of flowers were horrendous. My 10 year old granddaughter could have done a better job putting the flowers together. I expected a professional job and received a flower arrangement from a child. I was totally devastated when I saw the picture of flowers my mom sent me.

I ordered a flower arrangement for Mother's Day, The color, vase, number of flowers, and quality of flowers was completely different and they did not even include my message or a card. Terrible experience, don't order from them!!! Save yourself the worst experience ever.

I ordered a corsage for my Daughters Prom on 5/3/22. Once I paid what I thought was only $25.55, they add a $22.00 fee. then was told after paying that the corsage may not look or be exactly what I ordered, I sent an email stating if that was the case to cancel my order. Within 5 minutes got an email confirming it would be the same as the picture on their website and would be able to meet my need for delivery on 5-6-22. On the morning of the date of the supposed delivery, I emailed Customer Service at 8:30A.M to ensure my order would be on time. I got a response email at 9:00 A.M, no worries my order is on its way and would be at my home by 7:30 P.M at the latest.

I ordered a $65 birthday cake flower arrangement, 1 $6 balloon and $20 medium chocolate for my daughter. Plus $18.99 "service fee" + tax. She received flowers in a vase, a congratulations?! balloon and a few bags of chocolate. I was appalled the floral shop didn't at least have a birthday balloon. Never again.

I ordered a corsage for prom. I went with this company and paid the ridiculous $22 “service fee” because they said they would deliver by 6 pm the next day. They did not meet the deadline, said the florist was closed, and only offered a 30% refund. They told me it could be there the next day. Prom was over, the next day does me no good. Very, very frustrating experience. I will never use this company again. Such a scam.