Teleflora Reviews

I ordered a beautiful arrangement and even paid for premium, unfortunately what they sent was totally different from what I ordered!! They received cheap looking arrangement!!! It’s so embarrassing! Don’t trust this company. They will rip You off!! BEWARE!!! Will never order from them again. Don’t be deceived by them. In fairness, they delivered them to the right place at the right time, but wrong flowers! If you will look the the pictures. They’re 2 different arrangements! I picked the hummingbird arrangement, and what I got was that one next to it. I’m so pissed!!!

I will never order from you again! You made me look like a fool at the funeral that was supposed to have my order there tomorrow before 1:00 after I added the $15.00 to do that. But it never showed up at all!!! Shame on you for scamming people like this that put their hard working money towards this and never get anything in return!

Updated on 11/20/2024: After Teleflora failed to deliver the ordered birthday bouquet, they falsified the order record and started to lie, claiming that they delivered the order! Quote: "I was able to review the order, and as per checking, the florist was able to deliver the arrangement to the address on file." (Jovito I.). After multiple requests and providing proof of their late delivery to the wrong address and non-delivery to the correct one, they reluctantly issued a refund. They did not even apologize!

I recently used Teleflora for my baby sister's 60th Birthday floral arrangement. The arrangement wasn't what I had ordered for her. I chatted with customer service and they fixed the problem without hesitation. I would definitely use them again and again. Thank you, Teleflora. My Sister was very pleased.

Ordered for my wife for our anniversary. Anniversary was 11/10. Selected 11/09 as delivery date. Nothing arrived the 9th. Nothing the 10th. Contacted them and a $33.29 credit issued. Purchase price was $110.96. Bouquet arrived today, 11/13. Not even remotely close to what I ordered. I realize substitutions may be made, but this is totally not what I ordered. Bait and switch. It’s tiny too. I ordered the premium bouquet. One red rose in what came versus numerous white roses that should've come. Very disappointed. Would not recommend whatsoever. Horrible!

Stay away from their "service". My employer offered to send flowers to my sister at her funeral service and the order was made a week in advance. Nothing showed up and no notice was sent to anyone. Then when my employer followed up they offered to send the flowers to my house the day after the funeral! Horrible experience and I'm not the only one. I checked another site (Trustpilot) to see other reviews, 91% gave them 1 star. It is not ordering takeout food. All orders are for special and important occasions that no one wants any bad surprise. I guess they really should not be in business as they are totally unreliable. I'm glad my employer was able to cancel the order.

They never delivered the flowers. They offered to try again the following day and the flowers were still never delivered. They gave me a refund but it sure was embarrassing to tell someone they should get flowers that day and then shoot okay it’s late so the next day and still never did.

I placed an order and completed payment, only to have them send an order cancellation email after the delivery date/time. It took days for the refund to be processed. I did not create an account at the time of the order, but they had my email and sent me advertising. I can't unsubscribe, and there are no responses to my requests to stop soliciting me. I wish I wasn't constantly reminded of the poor service, and the emails would stop.

Cost of my order was $166.98 Canadian $ and confirmed by email. When my credit card statement arrived it showed that this price was switched to US $ and my new cost was $238.72. This is a classic bait-and-switch tactic with online suppliers and it is illegal. If you are resident in Canada and ordering for delivery in Canada, look for the Canadian flower delivery services and avoid Teleflora. Cannot recommend!

It’s very bad. Don’t order from them. The flower that have been received not related to what I ordered. The first picture shows what they offer online, second picture what received! And it’s too expensive. Don’t buy from them.

I placed an order more than a day in advance to recognize an individual's one year sober anniversary. They have very little family support so I wanted to ensure they knew someone was thinking of them. I received an email the morning of the requested delivery date confirming the delivery would be sent. A few hours later an email was sent stating they were unable to fulfill the order "through their network of florists" so it was cancelled and my money was being refunded. It is their job to ensure a delivery is made even if they have to reach outside of their network. There's nothing I can do the day of to ensure this individual's special day is recognized. I will never use this company again. I hope that others utilize other options to avoid letting their loved ones down.

I ordered for a funeral Three days before viewing. Day of viewing received call stating flowers would be delivered the next day. If you order keep checking the order. I am suppose to get refund a but that is not the point.

HORRIBLE customer service. Paid $100 for chocolate covered strawberries. Was never provided with a tracking number via UPS. So, I am unable to track this order to find out when it will be delivered. This is an order that is perishable and due to it being delivered to a PO Box, I need to know exactly when it’s delivered so that I am able to pick it up. When I called Teleflora to find out what the tracking code is, they flat out refused to remedy the issue at hand. They did not provide me with a tracking order, blamed me for not seeing it in my emails (I never received an email with a tracking number), etc. I just got ripped off for $100 chocolate covered strawberries that will likely be melted and spoiled by the time I get my hands on them. Pathetic. I’ll be reporting Teleflora to the Better Business Bureau. Unacceptable and absolutely not worth $100. Take your money elsewhere.

How do I leave no stars? What a piece of crap company! My wife and daughter in Orlando for a birthday trip, which I could not attend due to work. So I order flowers to their hotel. Website clearly stated delivery available. So I happily order and wait and wait and wait and nothing! So I finally get on site to check status. Says it’s out for delivery. But spoke with customer service and they're like, "Oh no we can’t deliver today. We are closed. Will deliver them the next day." Well they are checking out of hotel early morning and is not an option. So this wonderful company ruined wife’s birthday surprise for us. Representative I spoke with not apologetic. Just asked, "How would you to resolve it." Highly recommend using any other of the 100s of florist out there for your next order.

I ordered these flowers & asked them to be delivered a day before the services since the services were on a Saturday and at 9:30 am. I received an email of their arrival and they are as I ordered. Since I was unable to attend, someone sent me a pic of the flowers and I am very pleased. Great job! Funeral flowers are expensive but they were even more expensive if I were to have ordered them directly from the funeral home. Go figure.

I ordered flowers 15 days ago for my friend's birthday. They were not delivered yesterday as I ordered. I texted Teleflora today, they had no clue why and said they called the shop, no answer, which does not surprise me since it is 6 in the morning there. They are refunding my money, and as a bonus, gave me a whopping 30% off my next order. As if I would order from them again. Now I have no gift for my friend who lives clear across the country. Stay away from this place and call a florist directly in the town where you want flowers sent. That is what I should have done in the first place. No stars and you have lost my business forever.

I placed an order for anniversary flowers to be sent to my wife's work and placed the order online with Teleflora and paid for it online as well. The order was to be delivered the next day and for an extra $15. They stated it could be delivered by 1 PM to the business. When the flowers had not been delivered by 3 PM I called customer service and was told that business deliveries can only be done by 5 PM. I then requested the $15 early delivery fee be refunded, which it was, or is pending refund. As it turns out, the flowers were never delivered, though I did get a delivery confirmation??? Now, a day later, still no delivery, still no refund but they say this refund could take 10 days. Very disappointing!

I am furious. I ordered a beautiful arrangement for my sister. She posted a picture of it on social media. I was so angry at the lack of quality and it was absolutely NOT what was advertised at all. This can not be legal.

These guys are entirely wrong in just about everything they advertise vs deliver. I've tried to order with them twice now, and not only are the deliveries always late, the arrangement(s) are never what I actually ordered.

Failed to deliver to church. I easily found on Google maps. Offered no refund. Let family down at funeral. 91% one star rating with nearly 1500 reviews. This place is a scam with an Indian call center that's useless.

The worst experience ever. I ordered two flower arrangements for my cousin’s funeral, paid for them, and received confirmation that they would be delivered by 11:00 AM the next day. Just an hour before the scheduled delivery, I received a call saying they couldn’t fulfill the order as promised. They offered to deliver a smaller arrangement instead. With no other choice, I agreed.

I am very disappointed the way they handle my order which end it up cancelled. When it comes to delivering flowers for deceased people at funeral homes I cannot believe the process. I ordered Sunday, for flowers to be deliver on Monday at a Funeral Home. Mid-day Monday, I get a text from the company that, they cannot delivered because the contact florist is away until the 12th of the month. We are talking about a deceased member that is going to be buried on the 8th. I had to cancelled the order and unable to proceed with another florist because time frame was too short. Very dissatisfied and frustrated. Never got to send flowers to my friend's mom.

I sent my sister a sympathy bouquet yesterday after she just had to put her precious pup down last weekend and they turned out BEAUTIFUL!!! So much better than the online picture. Your NYC shops took so much pride into putting that together for her and it looks like it took beautiful effort. Thank you thank you thank you! I wanted To somehow cheer her up as she’s been so sad and I unfortunately live hours away from her. I’m so thankful for this company for not disappointing me and making my first purchase experience wonderful! Thank you for delivering beautiful flowers to her! I hope She can find some peace and comfort with them until her other gifts I ordered For her come in. Thanks again! This is the bouquet online and I was Aware they may substitute some flowers due to availability and honestly I LOVE how they put this together for her. Just BEAUTIFUL!

They do not deliver! They suck! I ordered online. They took my payment. Said it’ll be delivered, very next day we get an email. Tell me they can’t deliver. This is For a funeral! Last minute, I had to find somebody else and thankfully I did.

I ordered flowers to be delivered to my daughter who works at a school. Her husband was out of town on her birthday, and I wanted to be sure she got special attention that day. I choose a beautiful bouquet, mostly for the pretty mosaic vase, and paid $15 extra for delivery before 12:00, since she works at a school and I wasn't sure when she would go home. I didn't hear from her until the next morning, when she arrived to work and found the flowers which had been delivered after 3:30 on her birthday!! I was so upset. Then she sent me a picture of the flowers, which were nice enough but not the same bouquet, and they were in a dollar-store glass vase, not the mosaic vase promised on the site! I had spent a lot of time searching for the perfect bouquet on the site, and I wanted that particular vase for her. I was so, so angry, and I still am.

The pictures show what I ordered versus what was delivered. I was embarrassed by the arrangement. It was NOTHING like what I ordered!!! I got a small credit, which does nothing to fix the situation!!!

Horrible service. I ordered flowers to be delivered Sunday to a couple who just got married. I requested an update Sunday… nothing! Then Monday early afternoon I called the customer service number. The agent informed me that the selected florist FORGOT to reject the order therefore nothing had been sent! After refunding some money, she then forwarded the order to another florist in the recipient's area. Hours later, I am still waiting for the flowers to be delivered! Not only did they spoil the surprise but the flowers are LATE! Shame on me. I had issues with them years ago after they delivered a recipient's flowers to ME! After years of not using them, I decided to give them another chance. NEVER AGAIN!

Absolutely horrible service. Ordered several days in advance and paid for Sunday delivery for a funeral. The morning of they call and cancel. They asked if we could just schedule a different day. They are funeral flowers, NO, the funeral doesn’t change days because you can’t honor your commitment. Canceling last minute and on a Sunday where I had no other options is horrible. Way to add insult to an already awful day. Never again!

They accept orders knowing they can only fill a fraction of them, then refund your money on all the ones that don't make it. Don't use them if you care about the flowers actually being delivered. Also the actual price will be double the initial price after all the fees and charges.

I order the flower on 09/21/2024 for funeral to be deliver at funeral home. They called order can't deliver until Monday. I called them to make sure deliver by Monday at 10am. -11.. The service is at 12noon. The flower was not deliver at all. Too much for sending me email, if I haven't check the order I probably assumed it was deliver. Terrible service. Then I had to wait 10 days refund. For their mistake. Never order at this company.

I ordered a Bon Vivant Gourmet Basket and I received ugly basket with peanut butter and crackers.... That was a gift for my school principal, now we are ashamed.... We ordered for Tuesday, and received just on Friday. I was calling the company every day. Customer service had a different excuse every day. Friday morning I canceled a reservation, but they delivered a basket after 3 pm. I am providing two pictures, what I ordered and what I get.

I recently placed an important order for flowers intended for a colleague's last day at the office. Understanding the significance of the occasion, I paid extra for early delivery and emphasized its importance in the accompanying note. Unfortunately, the flowers were never delivered, and I only found out when I checked in with the recipient. The following day, I reached out to customer service for clarification. To my dismay, they had no answers. After providing the recipient's home address, I was reassured that the flowers would arrive either that day or the next.

I order a birthday gift to send to my husband's job. I paid extra to have it delivered before a specific time. I also left specific instructions on where to leave the gift. I was tracking it all day, it was hours past the time I wanted it delivered then I received a confirmation email saying it was delivered but it was never delivered. This company is trash then I asked for a full refund and they said they had to send it to the cancellation dept to decide what to do... what the hell. I will never order from them ever again.

Extremely disappointed with Teleflora and would strongly recommend NOT using. Ordered the one on the left and received the one on the right. This was for my dying mother that loves hummingbirds and roses. What I received was a bunch of weeds in a junkyard vase. Paid for a premium package and have no idea what I received. I called and complained and they gave me a $29 credit. PLEASE STAY AWAY FROM THIS COMPANY. THEY SHOULD BE IN JAIL.

Very good experience ordering sympathy flowers from US for Aust. Timely delivery, thoughtful and beautiful choice of flowers. Attached is photo of standard order on website and inset is actual bouquet.

Order a very expensive floral arrangement for a small home wedding which Teleflora had come in a very pretty mercury vase. Received the arrangement in a two tone glass vase that personal l thought was not attractive at all. I also paid for the largest size arrangement but it appeared smallish compared to the pictures. According to the florist who made the arrangement Teleflora okayed the substituting of a different vase and they use exactly the amounts of flowers Teleflora allowed. I understand flowers not in season but a vase? Also this wasn’t last minute order. Teleflora had time to find another florist that had the correct vase. I am sure the vase l received isn’t equal in price to the mercury vase. Also vase slightly taller which changed the look of the arrangement.

Teleflora is incompetent and uncaring about customers. They did not deliver the flowers which we already paid for to a FUNERAL, not Valentine’s Day, not a Birthday, a Funeral. Don’t use them!!! They said they would reimburse us but how do you make up for the emotional pain they caused by their incompetence? They said the local florist said they had computer issues, this tells me they don’t even check with their local suppliers to ensure quality, what a ripoff outfit!!!! I can’t attach receipt because it was an email.

I ordered flowers for a family member’s passing. I am on the other side of the country and could not attend. My order was $100. My sister sent me a picture of the flowers at the wake and I almost vomited when I saw them!!! Horrible!!! There are only 2 roses and the edges are already dying!!! The rest are cheap filler flowers. It’s $30 worth of flowers at best! I was mortified to have my name on those. I have ordered many flowers for funerals before and this is the worst thing I have ever seen!!! The company would only give me 30% back, but I asked them why I should pay for horrible dead flowers that were sent to a funeral, and then they gave me 50% back. They should have given me 100% back so I could then donate it to the deceased charity. Horrible company. The internet is full of this same thing happening to others. I wish I had looked them up before using them. I will be calling the funeral home to advise them to find another florist to link to their website.

Do not use this company!!! I have a friend who is very ill. This was more than an inconvenience. They didn’t bother to reach out. I had to send a service request. This was lousy service. Very upset and disappointed. I sure hope I won’t have to initiate contact to get the refund. It was Not a pleasure on my end. Awful company.

Completely lied and sent email that flowers were delivered. Five large funeral arrangements were not delivered even though everyone got confirmation that the flowers were delivered. We were assured they would be the next day for the funeral and then after being on the phone for 20 minutes and talking to a supervisor they admitted that the florist could not fill the order. This after receiving a second confirmation that the flowers had been delivered.

I ordered flowers and chocolates for my wife. It's our 40th anniversary, today, 29-Aug-2024. I sadly had to be away for a project. This would have made her day. I got a note from Teleflora this morning telling me the flowers would be delivered. Some hours later I guess, they sent an email canceling the order, and so far, only a partial refund... I'm still short $35 according to the email. I will investigate that. Anyway, lesson learned: never use this company for anything that matters. I know I will never use them again for anything.

If you plan on buying "plant a memorial tree" for a deceased friend/relative, don't. A great idea for a living memorial but...I purchased 20 trees for my friend's deceased wife and on the day of the funeral service I discovered that the only person notified of the "memorial trees" is the purchaser (me). It's not like you bought flowers with a card attached (that's funny because I filled out a section as if it was a card that goes with flowers). That means I am responsible for notifying my friend of the loving gesture...how tacky is that!

I ordered an arrangement online for a friend that had lost her father. When I saw the arrangement at the funeral it was not what I ordered. It was supposed to have a angel but instead they replaced the angel with a cross. That is not what I wanted!!. I ordered the premium size but the arrangement was so small for the money I paid for it. Won't order from this company again.

This is a HORRIBLE company. I spent a lot of my valuable time deciding on 2 separate Sympathy arrangements. They charged my credit card and sent me e-mail confirmations that the arrangement would be delivered the next day. But, the next day I received e-mails stating the orders were cancelled and I would be refunded. I called and was told that there were NO florists in the area and, therefore, the order could not be filled. Absolutely ridiculous!!!! I also had corresponded the day I purchased the arrangement and the agent was completely incompetent and had no clue how to communicate!

I went online and ordered a spray for my dear cousin's funeral in Puerto Rico. I stated the delivery date and funeral address which was accepted. They did not arrive so I called Teleflora. They told me they deem Puerto Rico to be International so the delivery would take another 2 additional days. Yet in their list of International countries Puerto Rico does not appear. Puerto Rico is a commonwealth of the USA-not an international country. They had all my information yet never contacted me to let me know. I felt flowers was the least I could do since I could not travel to the funeral. Teleflora is incompetent and inept. It doesn't take people's emotions or feelings into consideration. My cousin is gone and I will never be able to honor her again.

Do not order from this company. The first photo is what I ordered and the second is what was delivered. As you can see they were definitely not the same. They did give me some money back when I complained.

I order flowers for Mother's Day and wanted them delivered on the Holiday (a week in advance). Teleflora sent me a message asking if I could be more flexible and push my delivery date to the day before. Only for them to reach out to me saying they would not be able to deliver them AT ALL, and would have to refund my money. Which meant my Mother got no flowers for Mother's Day. Whatever you do, DO NOT use Teleflora!!!

Very unfortunate that I didn't read these reviews before ordering from Teleflora myself. I ordered same day delivery and my order was canceled. Please do NOT offer this service if you consistently cannot fulfill it.

I called at 9am sharp for same day delivery flowers for 2pm. It was for a friend's funeral that I wouldn’t be able to make it to. I check my email around 2:15 pm to make sure it was delivered when at 2:10pm I received a message saying my order was cancelled. This is absolutely terrible. There was 5 hours in between that time to tell me it was canceled or if there was a problem with it so I could handle it or find another flower shop. They made no attempt to notify me before 2pm which is the start of the funeral. If I pay for you to provide a service and you can’t adhere to the time of it, customers need to be notified before the time of delivery. Not a trustworthy company and will never be ordering from here again!!!!

This company is TERRIBLE. I ordered flowers to be delivered to my mom post surgery. While the site said same day delivery was available, it was not. However, it was available the following day. Fine. They were a bit more expensive than the competition, but they were faster. I made the order. The day of scheduled delivery, I got an email that service was not available. So I called them and they apologized, set up delivery for another day out, and after I asked, gave me a 25% discount. Then... guess what? They canceled my order via email. I didn't even find out they had canceled until the day after the flowers were supposed to be delivered. Highly dishonest, and a HUGE disappointment. Order from ANYWHERE ELSE - this company is terrible.

I used Teleflora for 2 different deliveries! I absolutely LOVE the fact that I could order the arrangements the day before and they were arranged and delivered by local florists in a timely fashion! I also LOVE the fact that I was able to use my Fingerhut Fetti account to pay for them! I wasn't sure if the recipients would be home and since they were both surprised AND in different states if they would leave them on the doorstep or if they would send them back; so I absolutely LOVED that they left them on the doorstep! Both arrangements were beautiful and the choices of things they can do is amazing! I WILL be using Teleflora and Fingerhut Fetti again!

I will NEVER EVER order from Teleflora again!!! I ordered flowers for a dear friend to be delivered to the funeral home only to text me the day after to let me know that they were never delivered! They had the times, address, names, times of service to the deceased. Make sure that if you want flowers for your loved one at a funeral to call the funeral home and ask them who the best place to use. Don’t go through these people or you could have the same happen to you. I wouldn’t have even given them a one star because they did absolutely nothing to make it right!!!

This service screwed me over twice, once Mother's Day 2024 and on June 26 2024 My arrangement for my mother inlaw's Birthday was never delivered. Plus I paid the $15 fee for delivery before 1pm and they did not even honor that and so I canceled the order. Now I have to wait 2-10 business Days to get my $114.00 dollars back. This service stinks..

Delivered in a timely manner. Arrangement was small and sparse. It was embarrassing for an item that cost over $100 with tax and delivery. I won’t use them again. I plan to inform the funeral home since their website uses Teleflora.

Hey! Need a special floral arrangement for that special occasion? Need what you picked out on Wick's website delivered by Wick's strategic partners not remotely close to what was pictured on Wick's website and selected by you? Need a finger pointed trilogy of non responsibility between Wick's, Teleflora, and DGB Flowers of Boynton Beach Florida? Then place your important order here.

We had placed an order from Teleflora for funeral services and were guaranteed delivery. However, I was shocked when I got to the funeral home and realized no flowers had arrived. I quickly called Teleflora and the representative told me no local florist could fulfill my order. I was devastated and fuming at this point. Teleflora never contacted me to tell me the order was not going to be delivered and left us powerless on such a sensitive day. Please don't order from these terrible people that don't know how to professionally run a business, especially when it involves sensitive occasions such as funeral services.

I ordered a flower arrangement to be delivered to a business on a Friday. As of 4:55pm that day, the flowers were not delivered. I called customer service, which says they have a window between 11a-5p. They called the florist, who did not respond. I demanded that the flowers be delivered on Monday. The supervisor assured me that the flowers would be hand-delivered to a person on Monday. This was not the case. They were left outside the business on Monday, and someone happened to see them. Would NOT recommend or ever use again.

I ordered flowers from the website to send to my friend and her mom in Germany and well there’s sometimes limitations to what flowers are due to the season etc for the amount of money I was charged. It’s nowhere close to what the pictures looks like when you pay for a dozen or more roses and it’s four roses and some local flowers. It’s definitely not worth it. I would recommend seeking out more localized Flower shop to where you want to send flowers. I know for me I won’t use them again. I spent $150 for flowers that I could’ve bought from the local grocery store for 30 bucks.

Needed to send my wife flowers on our anniversary day. I was at work and wanted to surprise her. I googled this site and it says same day delivery. I ordered at 9:30 am. I left work around 4:30p and the flowers were still not there. I spoke to someone and she told me they can’t control when deliveries are made. I think for the outrageously uncharged they do on flowers, the least they can do is make a commitment to deliver within 2 or 3 hours.

I will NEVER do business with Teleflora again. This is the second time I have tried to order flowers for a funeral and they have not been able to deliver either time. With regards to the order#** dated 6/11/2024: I placed an order & provided the exact address of the Funeral home in the Fort Worth, TX area. The website specifically states that orders placed by 2:00pm will be delivered same day. I placed my order shortly before 2pm in the same time zone, I also listed what time the funeral was scheduled for the next morning (10am) and that flowers were to be delivered before funeral service. Thinking as long as they arrive before service I am happy.

We were unable to attend my uncle's funeral due to distance; used Teleflora to send to funeral sprays. The Teleflora customer service was excellent with follow through to confirm they would be delivered on time. My aunt just sent pictures of all flowers sent to the chapel for the funeral services, and we were very disappointed in both the quality and arrangement of both sprays. See pics below of what was order and what got delivered.

They will ruin a Birthday surprise and don't care. The flowers, balloon, and chocolates I ordered to be delivered to my best friend on her birthday were not delivered. I don't care that they were sent to the wrong address. They would not resend the flowers either "That's not our policy." They offered a refund and then asked me to rate their service. Honey, a refund will NOT make up for you ruining the birthday surprise. A refund is REQUIRED and is not good customer service. We must stop congratulating companies for not doing what they're paid to do. Do not bother with them, find a local florist and call them directly instead.

The bouquet promised "pink roses, ivory alstroemeria, miniature pink carnations, pink sinuata statice, dusty miller, and lemon leaf with a large green echeveria succulent". The photo showed five roses at the minimum. The bouquet that was delivered contained exactly 2 pink roses, pink alstroemeria, 2 miniature pink carnations, a large green chrysanthemum, and basic greens - no succulents, no statice, no dusty miller, no lemon leaf. The bouquet was also 2/3 the size it showed in the photo. Teleflora offered a 50% refund and a discount on a future purchase, which I told them they can keep, as there won't be any future purchases through them. Total rip-off!

I ordered a casket spray on Tuesday 5/28/24 for a funeral scheduled for that Saturday 6/01/24. The representative took the order and ensured delivery for Saturday morning for freshness. I told him that I preferred that the spray be delivered to the funeral home on Friday since the services were 1hr earlier than originally planned to ease our minds. I took it a step further and called everyday to track the status of delivery and the automated response was "your order is out for delivery or had been delivered."

I ordered an arrangement from Teleflora online on Tuesday to be delivered the next day. It was not delivered. I called Wednesday and was told it would be delivered the next day and it was not. Same thing the following day. I called on Saturday and learned the order had been cancelled. They said they could not find a local florist to satisfy my order. They did not notify me about the cancellation. Over this period I spent in excess of three hours calling, being put on hold, responding to their emails, pursuing their web connections. Teleflora is a joke and I will never use them again. In the future I will contact a local florist and conduct my business with them directly. Live and learn.

I paid $164.00 for a deluxe arrangement with rush delivery. The flowers were never delivered and customer service didn’t seem to care when I contacted them! I will never give them my business ever again. And they said that it will take 10 business days to issue my refund! Not acceptable.

Big mistake!! Thought I would give them a second chance after they failed to deliver an arrangement a year, or so ago. They did not deliver on the date requested, and when they did deliver, the arrangement was not even close to what I ordered. Fast forward to Mother's Day 2024. Scheduled a delivery for the Friday (05/10/2024) before Mother's Day to avoid the rush and guarantee delivery. As of today (05/17/2024) No delivery confirmation or delivery of "Mother's Day" floral arrangement! Never again!!

Followers for funeral NEVER arrived! Ordered on the 9th of May, and supposed to have arrived on the 13th of May! They still haven’t arrived! They are a scam business from California who takes your money and never deliver!

I ordered flowers for my mom, the delivery was made to her neighbor's house and she received something completely different than what I ordered on the website. I understand it will similar not exactly the same. I have included pictures. First picture is what I ordered and second and third what she received. I called their customer service and they said, "you will get 30% off, bye!" That was it! I do not recommend this service or company to anyone even if it was free… I will never ever use their services. I hope this will help everyone out there not to make any purchase from Teleflora.

I would have given them a zero if I could! I had ordered flowers to be delivered on a specific date, but they never arrived. When I called to track the order, I found out that the ordered! No email or text or phone call to notify me! Nothing! How disappointing! I strongly advise anyone not to give this company any business.

How often does Mother's Day come a year? How long has Mother's Day existed. What is the number one item sent to Mothers on Mother's Day? One would like to believe that considering the above anyone in the flower business are prepared for one of the biggest money making event for their business. As a customer there is a lot of trust involved to believe that what was ordered and paid for in advance would be taken care of. I normally do not go the flower route and try to go outside if the box in showing my soulmate how much I love and adore her for the love she shows me daily. Unfortunately this year I was not behind the eight ball due to health and other issues which found myself ordering flowers, chocolate and a card. It never arrived, this company had the nerve to send me a letter attached to my email stating it was delivered.

Ordered flowers for mother's day. Money was taken from my account successfully. No flowers came. I contacted them to find out what happened, they cancelled it. No email or notice. No gift for my wife on mother's day. Avoid.

I am extremely disappointed by Teleflora. I place an order for 3 bouquets and the day of delivery (Friday) 1 was delivered and it was beautiful, the second was so subbed of parts it wasn't anything like I ordered and the 3rd I was told they couldn't deliver on their promise of that day. So I got a partial refund for the second subbed one and the 3rd one was rescheduled to deliver the next day (Saturday). At the end of the next day (Sunday) the 3rd bouquet was never delivered and I was never contacted by Teleflora, I had to call and ask where is it.

I ordered flowers for my Mom on Mother's Day from Teleflora. What a mistake!! Their website claimed that they were delivered on the Friday before but when I contacted my Mom - they were not. I contacted Teleflora each day until Mother's Day and they kept indicating that the delivery window included 3 days. The day after Mother's Day when they still had not arrived - I contacted Teleflora for a refund. They issued a partial refund of $24.09 on a $80.29 order. When I questioned it they hung up on me. Never, ever order from this hideous company. Order direct from the local florist.

If I could give them a zero I would. I ordered the flowers for my sisters for Mother’s Day. What arrived was not even 1/10 or what the picture showed. The expectation vs reality is completely different. I would recommend to order from a local florist not from the scam sites. What a HUGE disappointment.

I had a very dissatisfied experience with Teleflora and will not be using their services in the future. I placed an order on May 5th for flowers to arrive a day before Mother's Day (May 11th). I contacted customer service several times to ensure that the followers would arrive on the 11th and I was reassured they would. On the day of the 11th, I got a confirmation that the flowers arrived, and when I called my Mother to verify, she said they never came. However, the flowers were supposed to be signed for, so I was confused.

TERRIBLE!!! I ordered flowers and chocolates for Mother's Day. The didn't deliver the chocolates and the flowers were not as described. Trying to get in contact with a human takes hours and they don't refund the taxes or associated fees they charged for the undelivered product.

I’ve ordered flowers from Teleflora before with no issues - flowers arrived fresh and were delivered when promised - granted it wasn’t around Mother’s Day, but it was around Easter. This year I placed an order on Monday afternoon, 5/6/24 for a Mother’s Day plant, to be delivered on Friday 5/10/24. The website never stated that there were possible delays and continued to send me email advertisements throughout the week stating that plants and flowers were still available to be ordered and delivered by Mother’s Day. I checked their site after placing my order to ensure the order had been received; the site showed that the order had been placed and that it was now with the florist and showed my selected delivery date as 5/10/24.

I ordered a large bouquet of flowers to be delivered to my sister on Mother’s Day. The flowers were never delivered. I received a delivery confirmation email and it stated “hand delivered”. My sister never received the flowers. I called and the woman I spoke with said she left a message for the delivery driver and that they would reach out to me. No one called or emailed. She said to call back if they were not delivered by 8pm. Guess what? No flowers. Now I’m on hold, they tried to offer me a 30% refund.. ARE YOU KIDDING ME. NEVER EVER will I order flowers or anything from this company again. Completely untrustworthy.

Ordered a fruit basket with flowers for Mother’s Day. I ordered 5 days before Mother’s Day. Accepted flexible delivery between may 10th and 12th for a $10 discount. Total I paid $70. On may 11th I got email saying it was delivered. I was out of town so I checked with mom to make sure she got it. It was not delivered. Several emails back and forth with company and was told the local florist didn’t have fruit and we’re just gonna deliver some flowers on the 12th. I told them I wanted my money back and it was too late to order anywhere else. I had to cut my trip short, come home and make the basket myself. They really put me in a bind and almost ruined Mother’s Day completely and they didn’t even inform me. In fact they tried to say it was delivered like I wouldn’t notice.

The crappiest of crap service!!! Placed the order on May 6th for delivery on May 11th (the day before mother’s day). I did this because we were traveling and I knew I wouldn't have time as the date got closer. On 5/10 at 4:52pm I got an EMAIL telling me they could not fulfill my delivery. So, not only did I have stress of finding a new florist on vacation but if I would not have checked my email while on vacation, my MIL would have had NO flowers at all!!!! Crap service and communication!!!!

I placed 3 orders to be delivered today. Two of the orders were placed on April 25th. One of those were delivered a day early and the arrangement was not close to what I paid for. The second order was cancelled by Teleflora today. Still waiting to see if the third arrangement actually gets delivered. I will not be using this service in the future.

This is the worst floral company!! After a phone call that confirmed my flowers will be delivered to my mother in law for Mother’s Day a day early, my order was canceled without any notice!!! When called customer service, they said I received an email of cancellation and my account credited. On top of that, that said they told me the bouquet was florist choice!! Total lies!!! Never received an email. They did nothing for me!!!

I ordered some flowers for my Mom which were marked as delivered but never arrived, so I contacted customer service and they gave me a partial refund, a discount on my next order, and had the flowers re-delivered the next morning. They also called to confirm it had been received. 10/10 in my book!

Ordered a small plant for delivery for my niece's birthday...They substituted a peace lily (which is poisonous to dogs and cats which she has). I called and was told by a supervisor that they would order the plant from a different florist to be delivered the following day. The next day she received some fresh flowers (the roses were already past their bloom). I called back about the plant, and a supervisor said they were never going to try to resend the plant, they only send a complimentary fresh flower (ha) arrangement as a "sorry for the trouble". They refunded 75% of my order....I kept trying to tell them that I wished that they would let me know they have to substitute, and I'd pick something else - but their picking for me does not work!

Spent just shy of $100 for flowers for my mother for mother's day and got a call from delivery agent asking what time the UPS annex closes. We notified them twice it is 6 pm, and lo and behold they deliver it at 6:45 pm.....at a closed mall UPS annex office... Which is exactly what we told them NOT to do since 1. It's a business 2. It's a public mall where ANYONE will come along and say "Wow, $100 of flowers, during mother's day? How lucky am I" and take them.... of course we call and get bounced from agent to management with lame excuses.

I ordered the Teleflora Sunny Day Pitcher of Sunflowers (Deluxe) for my daughter-in-law's birthday. I specified in the Special Instructions that if they didn't have sunflowers to call me - if they did I would have canceled the order. The flowers were supposed to be delivered on 5/10. I received an email at 6:45PM that they were delivered. When I spoke to my son he said they were not. I called Teleflora first thing 9:00AM on 5/11 to let them know that they were not delivered. The person said someone would call me back. I spoke with my son about an hour later and he said the flowers had arrived at 9:13AM today and he sent me the ring footage to prove it. Imagine my surprise when he showed me the flowers and even though they were all yellow there was NOT one Sunflower in the bunch and it came in a vase not the pitcher.

Placed an order online, just to be notified the next day, that they don't have coverage with florists for the delivery area. That should be simply solved by verifying the delivery address/ZIP code when placing the order online (even on busy days prior to a certain holiday, i.e. Mother's Day).

I ordered flowers for my mother who lives out of state. The website changed the City and State to match mine. The Customer Service informed me the flowers were delivered and signed for even though no one at my mother's home was there to receive them and there is no such address in our city. They are a SCAM!!! Buyer beware!

I had my flowers to be delivered to my aunt at an out state address but somehow it had my city and state but her address and they going to tell me it got delivered. First of all, her address is not in my state. Even if you used Google to locate the address it doesn't exist and you won't give my flowers or money? Teleflora is a Rip Off!

I ordered the deluxe Together At Twilight Bouquet. Pictures shows 8 lavender roses, lavender stock, lavender chrysanthemums, etc. Delivered in a purple glass vase. I got a pink bouquet with 7 deep pink roses, 14 pale pink daisies, 3 pink stock, 1 purple statice, some greenery & a clear vase.

I paid $163.99 for the red basket… look at the yellow basket… is it look the same or even close. Dissatisfied and disappointed…. I feel sorry that I ordered from this company. It is not about the price. It’s about my reputation. This looks like something that cost $30.

Placed order online, everything seemed fine. Long story short, the wrong addresses were used. They called me. Very hard to speak with representative due to language barrier. Put on hold multiple times, no guarantee delivery on time, etc. NEVER AGAIN TELEFLORA.

I ordered a very beautiful bouquet of purple roses for a friend's funeral, what was delivered was almost embarrassing. It looked like something my 2 year old granddaughter would have put together- never again.

This so-called company is a total scam! I receive reminders over and over and over again to order flowers for my Mother who has passed away many years ago. I repeatedly tell them to remove my name from their database. And they repeatedly tell me my info has been removed, but yet AGAIN I received another email reminder about ordering flowers for my deceased mother for Mother’s Day! This scam operation doesn’t even deserve one star!!!!

Awful awful AWFUL experience! I placed a same-day order on Saturday morning, never got delivered, called customer service 5 times between Saturday night and Sunday night, still no flowers. The customer service is the absolute worst!! Every time I called they gave me the runaround, put me on hold then said they will call me back. They never did, finally called Monday morning to cancel. It seems to me customer service reps here are trained to get you off the phone rather than help you. DO NOT ORDER FROM THEM!!

I wanted to get my 84 year old mother flowers for mother's day. They called and emailed every single day about changing the delivery date. Wanted to deliver them two days or 3 days after mother's day. My final email was that my order was canceled because they couldn't deliver them before mother's day. The refund will come in 2 to 10 days. I live on a budget, so now I have no way to get flowers to my mother before mother's Day. Thanks a lot Teleflora. You have ruined mother's Day for me and my mother. I will never ever use you again!!! Please don't use this company!!!!

I do understand that customers call me here to check out reviews before they purchase which is why I feel the desperate need to make sure that people know the service sucks. They overcharge. They send you discounts of 20% off the I already had a $15 credit. I ordered arrangement that was $39.99. Zero artistry. I simply asked if instead of the plain colored flowers that were added if they could change it out for brighter color crazy daisies want to no balloons, no chocolate, nothing, I wanted the message to simply say just because I love you. It was an arrangement for one of my clients who just happens to be my daughter who went on a cruise and had a very bad experience. No rhyme or reason and I didn't need to be questioned five times of what I wanted the card to say. That is all I wanted to say.

Save your money!! Sent my daughter flowers for her birthday, what I ordered and what was delivered were not even close to the same thing!! The only similarity was that they were both yellow. The flowers that arrived were decent quality, but there was less than half of what I ordered. I should have read the reviews before I purchased!

Absolutely awful quality. I wish I had looked up reviews before I ordered from them. The arrangement I ordered vs. the one that was delivered was completely different. As the arrangement was a gift, it was completely embarrassing. Cheap flowers, cheap greens. I could have bought a $12 grocery store arrangement of better quality.

SCAMMERS! AVOID ordering from them or you'll regret it! Support a local florist instead. Teleflora is running a MASSIVE scam! Call your credit card company and dispute your charges instead of calling for a refund. Save your stress level. That is what your bank can provide free to you! I placed an order for flowers for my aunt's funeral, but they were never delivered. Despite receiving a confirmation that morning claiming they were delivered, my cousin confirmed they never arrived. Upon calling, I was informed they couldn’t refund until they contacted the local florist they sent order to, who allegedly never responded - so only then could they could issue a refund. Wow!

If I could give a ZERO I would. Tried sending flowers for a funeral. The service was at a different location/funeral than where the person was initially taken. I had to send to where the death announcement came from. Received word that funeral home refused my order. So I asked Teleflora if it would be possible to send to the funeral home where the service would be held and it arrive before the service. The person I spoke with said yes. An hour before the service I received another call from Teleflora stating that they could not fulfill my order because the florist they needed to use was closed? What were they checking on when they put me on hold to check my initial request?? I was very specific about the delivery and situation. Had they checked appropriately, I would have had plenty of time to call a florist in the town and had something sent. Now there is no time. Poor customer service and they need some training.

Extremely disappointed with this company and will not order from them again. I ordered the premium arrangement of pink peonies, which are my daughter-in-law's favorite flowers, for her college graduation and was sent this. ** This is what I ordered. **

Worst service ever! Do not order from them. I ordered 2 bouquets for my Dear friend. They forgot to put the note I asked to? The flowers I ordered were premium but the one they delivered looked nothing like they show on the website and then the other bouquet was delivered the next day that too cause I called them to fund out!! Unreal.

BEWARE--- DO NOT USE THIS COMPANY! This is a short version of what happened after numerous calls and mistakes made by this company. I ordered a wreath to be delivered to a church in Germany one day before a funeral and I was told it could be done. On the day of the funeral, I received an email stating that they could not be delivered. I called and they apologized and said the local flower shop could not deliver to that area. If I was informed of that earlier, I would have ordered from another company. They said they could send an order be to be delivered to a home address two days later to compensate for what happened and the same thing happened again.

Avoid Teleflora. I would call a local florist in a town directly. Teleflora is useless and sent me a $35 refund on my $96 order. The Tracking on confirmation for my order didn't update. I kept checking. Then in the evening I get an email the flowers were unable to be delivered to the service and they would deliver to a family member's home. I called the customer service number and told the representative that was unacceptable. I expected the flowers for a funeral. None of us live in that town and who wants a funeral spray sitting in their home? Families are going through enough stress already. Teleflora has one job and they need to take accountability when the florist they choose drops the ball. This whole situation has been ridiculous and embarrassing. I still don't know if the flowers arrived. I keep getting canned messages from Teleflora. I will never order through them again. Lesson learned.

What I ordered for a very special birthday was not even close to what was delivered. Thankfully recipient sent photo of what was delivered. I contacted Teleflora with their error and they offered a $35 refund on a $100 order. Contacted the florist that made the order. They stated they had informed Teleflora they could not make that particular design. Teleflora then told florist to do a Designer special. I was Never informed the design I ordered was not available and a substitution was ordered by Teleflora. I have photos and paperwork to prove. To my disappointment and embarrassment, this is a Total Failure on Teleflora's part. The recipient stated, "Well, they got the note right". This is a Total Failure on Teleflora's part.

The Absolute worst service ever, I will not ever be shopping here and will make sure to never recommend this website to anyone. How is it possible to be lied to and told the package was delivered when it never got to its destination. You also have no way to proof the package was received. Admins should really step back and look at this CRUCIAL issues.

While the arrangement was beautiful, and delivered on time for the service, it was much smaller than the detail had provided. The detail stated the arrangement would be 35hx31w, the actual arrangement was at most 24x24. I also paid an extra $8.99 for a “hand written” note. The actual note was typed and not handwritten. While I understand flowers may have had to been substituted, what was delivered was a disappointment for the price paid.

I order an arrangement to be delivered for a relative on her birthday. An INCORRECT arrangement (cheaper than what I ordered!) was delivered a day BEFORE the requested delivery day. On top of these two mistakes, on the day it was supposed to be delivered I received an email saying that the order is being prepared then another email saying it was delivered while in fact the delivery was made the day before. I tried to get a refund and they told me they will credit my account but I don't have an account with them so I cannot actually use it. The bottom line - if you want to get what you pay for on the date you want - DO NOT ORDER FROM THEM!

Disheartening Experience: Teleflora's Subpar Service Leaves Much to Be Desired. As an individual who values the essence of celebration and the artistry of floral arrangements, my recent encounter with Teleflora was nothing short of disheartening. In anticipation of my daughter's monumental college graduation, I entrusted Teleflora to deliver a premium arrangement, specifically the captivating Desert Sunrise Bouquet, as a poignant symbol of pride and achievement. Regrettably, the reality bore little resemblance to the envisioned splendor. Instead of the promised masterpiece, what arrived was a pale imitation, devoid of the vibrancy and sophistication befitting such a momentous occasion. The discrepancy between expectation and reality was stark, as the bouquet presented itself as a mere shadow of what was advertised.

I ordered a premium arrangement and what was delivered was absolutely NOT what I ordered. The "arrangement" that was delivered appears to be old flowers that were just thrown into a cheap vase. The picture arrangement showed at least 8-12 roses and the arrangement that was received had three. I contacted customer service and their solution was to give me a $30 refund which is unacceptable.

I ordered a premium peony arrangement as a thank you to friends. All levels of this flower arrangement were lush with the standard level showing nine - ten full-bodied peonies. These are a favorite spring flower so were chosen specifically for this gift. I was sent a thank you text from recipients with a photo of the shipment and was stunned. At most there were 5 flowers and a lot of filler. Did not come close to even the standard level for this arrangement. Spoke with Teleflora who offered profuse apologies and a 30 % discount refund. I insisted that they resend the order as I placed it and after a long on-hold wait (and some pretty bad music) I was told a shipment would be made but would not be peonies.

I live in Texas & ordered online flowers for my sister’s funeral in Miami, FL from Teleflora. I ordered Premium because it displayed the most flowers. Must to my disappointment when I actually saw what they sent they should have been embarrassed because it was nowhere near what was advertised. Very few flowers, the vase wasn’t even full. Shameful display especially since this was for a funeral. I expressed my disappointment & received a response with no acknowledgment for charging for a standard arrangement. I will never use Teleflora again & warn everyone to be aware of their false advertising.

I ordered a plant to be sent to the funeral home. The funeral was postponed because of Covid. I called them right away and told them the situation and was told they would put my order on hold until I contacted them again. Instead they went ahead and delivered it. When I called to reschedule the delivery I was told it was delivered already for the first date and they couldn’t help me. I called the funeral home and was told they hadn’t received the plant. I’m out over $100 because of these incompetent crooks.

Ordered a bouquet to be delivered to my friend on her birthday. Was not a same day delivery request. Flowers were not delivered on the day requested. Customer service called me to tell me flowers would be delivered following day. Two days later, flowers were still not delivered so I canceled order.

This company is really ZERO STARS!!! The funeral home I selected for my Dad's services gave an option to send flowers on his obituary page. Unfortunately when you select that option it goes through Teleflora. The flowers were never delivered for my dad’s services. When I tried to check on the delivery, they told me they couldn’t help me since I wasn’t the one who placed the order. I explained it was sent by an elderly family member who lives out of state. I had the order information and they still refused to help. These nasty people refused to help until I broke down and asked why they would make things so hard on families when they just lost a loved one. All they would say is that it was showing delivered. This order was never found. These people are the worst. Funeral homes and other companies should not use the Teleflora company as an option to send flowers. They should not be in business..PERIOD.

My sister lives 8 hours away, she has two strokes and is in the hospital. I placed my order at 7am, they it latest delivery would be 6pm, that never happened! It's very embarrassing and disappointing.

AVOID AT ALL COST!!! There are 1409 reviews, 85% are one star. We ordered a floral from their website the day prior and paid $81 to have the flowers delivered the next day. We found out the flowers are being delivered from the same town we wanted them delivered to. It is now 5 PM and the flowers were not delivered. They said delivery is from 11AM to 7PM. This is bogus and wrong. Worst place to buy flowers from. When we called to express our disgust all we got was "we can refund you." They should put on their webpage, "We don't just sell flowers, we can refund as well as we don't deliver on time."

I don't want to give ANY stars. Do not fall victim to their pretty pictures. False "delivery was made". Emails are automated. Reps unable to help at all. Alarmingly bad and scam like business practices! Teleflora sent one email indicating the order was delivered, when I called and told the rep it was the WRONG day, I found it was not delivered and it would be delivered as requested the following day (the RIGHT day on my receipt) and at the designated time I asked for delivery (paid extra for that). Arrived at the venue and found it was not there. I had made multiple phone calls with no information disclosed but was promised a refund. I have since found out factual information on florists not willing/will deny an order from Teleflora leaving the customer in limbo. I have also read multiple review sites indicating horrific experiences and products that did arrive were very substandard. NEVER again would I chance this.

Terrible, awful, stressful experience with Teleflora. I ordered flowers for my husband's funeral and paid an extra charge for them to be delivered to my sister in law's home at 1pm. The flowers never arrived. At 1:30pm I called Teleflora and was asked to give the address of where the funeral service would be so flowers could be delivered there at 2:30pm. The flowers did not arrive. I called back again and was told they would be there by 3:30pm as the funeral would start then. The flowers never arrived. This ordeal was totally unacceptable. I called Teleflora tonight and was told that the address I gave was incorrect thus blaming me for their failure. Both addresses were verified with myself and Teleflora. I was told a full refund would be issued in 3-10 days, however, that will remain to be seen.

I ordered the Deluxe Full of Love bouquet for my sister in Chicago who had major back surgery the week before Easter and would be homebound for the holiday. The flowers were delivered timely, but with about 1/4 of the flowers that were shown online, and it looked like a 6-year-old had just thrown them in a vase and the vase was way too big for the number of flowers. I called and was given a 30% refund, and 30% off on a future purchase. I also insisted on redelivery. I was assured that would be done on Monday by a different florist.

The arrangement delivered was NOTHING like the photo. Also the vase was replaced with a cheap and ugly selection. I will not be using your services again. This was an important gift and I wanted something special. IT WAS NOT.

This experience was BRUTAL! Tried to send sympathy flowers to my family, submitted the order for same-day delivery, the order went through, and then I got an email and a phone call a couple hours later that they would not be delivered because there were no florists available because they have a cut-off time. I'm sorry, why was their "cut-off time" not listed on the website? Why did my order go through if most florists stop taking orders by 2pm? Cancelled and going with a different company because I was too mad and don't trust that anything will actually get delivered.

I placed an order middle of this week and next morning get an email it’s been canceled due to not having a florist. Placed the order again, trying something different. Got an email saying my order is delayed. Called to see what’s going on and was assured they have a long list of florists to contact and they WILL deliver flowers next day. Not an hour after that conversation I got an email saying order was cancelled. I live in the largest city in my state and this was utterly ridiculous!!!! So went with 1800 Flowers and they did an amazing job!! Will never use Teleflora again.

Do not use TELEFLORA … Never get what you order and never contacted to say they don’t have what you ordered. The container is awful and not what I ordered and the flowers were just STUFFED IN, NOT ARRANGED - THEY'RE TERRIBLY UGLY FOR $100+.

I urgently needed a beautiful bouquet to wish a happy birthday to my best friend, these guys became my heroes! Thanks a lot!!! Their attention to aesthetics and bouquet design truly deserves praise. Each bouquet is not just a composition of flowers, but a real work of art that conveys my feelings and intentions to clients at the highest level.

I ordered flowers to be delivered to the funeral home, the service started at 2. I called 2x to get a status and was just told that they were put for delivery. Flowers were finally delivered at 3:40 pm, to top it off they did not hang up my flowers properly and left them on the counter, no sympathy card was delivered, the flowers were completely wrong. I had to rearrange them to make them look nice. Worst day to halfway do things, for the amount I spent on the flowers better service should have been delivered. Would not recommend. I'd advice to order from 1800 flowers instead.

I ordered the Wish is Granted flowers that were fake design. They sent a vase of flowers I could've gotten from Walmart. NOT ACCEPTABLE! SHAME ON THEM FOR CHANGING IT TO FLORIST'S CHOICE WITHOUT NOTICE.

Teleflora did not deliver on the order delivery date, nor did they deliver on the next day after assuring a makeup delivery. The outsourced customer service is terrible. I would not recommend this flower delivery service, they have no regard for your delivery date. The sentiments behind your desire to send flowers will be ruined.

Ordered a large beautiful red standup spray for a funeral for the sum of 190.00 dollars. What I got was a small spray with wilted, and damaged flowers. I live in NC, ordered for AL funeral, never again. Stay away.

After hours of searching for the perfect arrangement I ordered my sister a beautiful premium arrangement for her birthday. We live states away so that the best I could do to celebrate. I was so happy with what I picked and spent over 100$ on it. Boy I was I surprised and disappointed when she sent me a picture of what she got. It was a pathetic substitution. When I contacted Teleflora they did give me partial credit but unfortunately that’s not what it’s about and unfortunately from the reviews I have now read the company doesn’t understand that or they would do better and it doesn’t appear that they are. I’d give anything for my sister to have gotten what I wanted her to get and would rather have that than any money they would give me. Please Teleflora read your reviews and do better. Highly disappointed. Tried to insert pictures of what I ordered and what she received unfortunately I couldn’t figure out how. Wish I had read reviews before I ordered.

Do not use if you care about getting the delivery on the right day. If I could give zero stars I would. I ordered flowers for my mom's birthday (Sunday 2/25). I used Teleflora because I was able to schedule the delivery for Sunday on their website. I got the confirmation with the correct date. I received a call on the day of the delivery at 10am (Eastern) telling me that they would not be able to deliver my order and offering a 30% discount to have it delivered the next day. They ruined a birthday surprise for my mom and did not give enough notice to try to order something else. If they knew they couldn't fulfill the order they could have called the day before to at least give me time to cancel and order from somewhere else. Horrible service and an obvious bait and switch.

Ordered the day before Valentine's day and asked for a delivery to where she works before 4h00pm. Teleflora acknowledged it but the delivery was made at 5h00pm. That kind of defeats the purpose of receiving flowers on Valentine's Day.

I sent my boss what was shown to be a zen garden arrangement. An assortment of plants were delivered. Nothing like the picture. It became a replanting project for her 8 year old child. The customer service was the worst. Never again… I’ll stick to my local florist.

Along with an obit I received an electronic form to order flowers for the Memorial and Funeral Services. Since this was the dad of a long-time business partner, I placed the order. When presented for payment, there were multiple charges not mentioned but I OK'd them and placed the order 4 or 5 days before the services. On the morning of the services, 45 mins after the first service, someone who could not speak understandable English called and at my request transferred me to someone else who did not know why they were calling. Eventually, I was told that when they tried to place the order on the morning of the service, they couldn't find a florist. There was nothing they could do. This is not a reliable service and I will NEVER use them again.

My daughter ordered an absolutely full bouquet of beautiful red and pink roses for me in a beautiful red vase. Teleflora messed up the order and delivered a clear vase of only 6 pink roses. They even messed up the wording. Do not order from Teleflora, you can tell by the 80% 1 star reviews that they have gone downhill and don't care anymore. I'm posting pictures of the full vase of red and pink roses she ordered and the measley 6 pink roses that they delivered.

I went to the funeral home website. Ordered flowers from Telaflora for the funeral on Feb 11th. Today February 15th they tried to deliver the flowers to the funeral home. Then call me and want a different address for the delivery???? I ordered the flowers on the 8th? This was a family member's funeral. I was so embarrassed. DO NOT USE THIS COMAPANY.

I ordered a $230 sympathy flower spray with the dimensions of 53"x29". What was delivered was 1/2 of this. The spray size was much smaller than what is pictured and didn't have near that many flowers. The size and quality of the spray was disappointing. What we received looked to be more like a $60 spray. The flowers were delivered on time and to the correct location.

My daughter-in-law received flowers for Valentine's Day from us. They were in a "It's a Girl" vase. This was very hurtful and distasteful. Teleflora refunded $30.00 and gave us a coupon good for 6 months. The coupon we will not use, and the $30.00 is less than half that we spent.

Nightmere the representative was forcing me to get different item and she said was going to refund and nothing. She was extremely forcing me and I call again to talk to a supervisor and answer again to the same person. She was horrible attitude.

I purchased the premium flowers for my aunt 80th BD.. The pictures showed a nice full bouquet. When I went by to visit her about her flowers that were delivered. I was embarrassed and disappointed that they delivered such a small amount and scrawny bunch of flowers.. The vase was also not what was promised in the display they showed online.. This was a special occasion for my aunt turning 80. They offered a small credit but I felt I needed a full refund to go buy more flowers from a more reliable company.. Never again will I trust this company.

I will NEVER order flowers from Teleflora again! The website offers same-day delivery, however, offers NO cut-off date with which the order must go in. I placed an order that HAD to be delivered on January 24, 2024, and then received a call from Teleflora stating that the florist asked if it could be delivered the following day of January 25, 2024. I stated that I need the flowers delivered on the 24th and my answer was NO. I paid over $100 for this arrangement! The Rep stated that she would contact another florist to fill the order. The order was NEVER filled!

Put simply, Teleflora is a disreputable company that engages in deceptive practices &/or outright theft. Their own Facebook page is swamped with horror stories. Save yourself some anguish & avoid them at all costs. Order from a local florist instead. I found one through Yelp who has gone above & beyond to provide the arrangement I wanted. (Contrary to the Consumer Affairs description of the company, they are not a flower delivery service; they are not florists; they are what the industry refers to as order gatherers & they charge the florists they partner with horrendous fees which probably explains the poor quality product reported in many of these reviews.) My whole story follows, but that’s the gist.

I made a floral order for my sis' Memorial 1/20/24 and they never provided me a picture, the sympathy card or the actual costs, which they so earnestly promised to do. My calls about this remained unanswered but $107 was taken from account the very day after I ordered 1/18/24!! All I received was a short email saying that the flowers were delivered to the given address of Funeral Home. The card was never received by them or proof of anything to me. Money-grubbing and poor service were the 'only' impressions they left! I will 'never' use them or recommend them to anyone in the future!

This company is such a joke, and this is the worst floral arrangement I have ever ordered. I wanted sunflowers which are my friend's favorite flower, carnations which are the January birth flower, and the blue Chevy truck vase, just like the one her husband drives, as a keepsake for the arrival of my friend's son. What I received was a green hot rod with roses, dandelions on steroids, and a few sprigs of dill. When I called the florist who fulfilled the order, she said that she originally refused it but Teleflora called and told her to fill it "to the best of her ability" despite having nothing of the like. She said that had I not written "beep beep!" on the note to the recipient, they would have just put it in a plain, clear glass vase. You guys are such scammers and I have learned my lesson -- I will never be using an online company again, but instead supporting small businesses and ordering from them directly. Shame on you. 1.6 stars is extremely generous when you should be bankrupt.

Do not order from Teleflora. Zero customer service. I ordered an arrangement for a funeral, and received confirmation that it would be delivered, and paid a premium to ensure that it would be on time. I got a call stating that they couldn't deliver the day I requested, but it would be delivered in time for the visitation. AFTER the visitation had started I received an email stating that it was not going to be delivered in time, but that it would be delivered in time for the funeral. Later that day I received an email stating they couldn't deliver the arrangement I had selected, and to call to confirm a substitution, which I did. I got a confirmation stating that it would be there in time for the funeral. Thirty minutes before the funeral I was informed the substitute arrangement would not be delivered.

I have ordered flowers twice through this company. The first time I ordered a premium arrangement and the one delivered did not even have the number of flowers that the standard arrangement had. They gave me a partial refund. Six months later, I thought I'd give them another try because their arrangements pictured are quite beautiful. And, also, they would be delivered to another area. Hence, a different florist. This time, although Teleflora states they will deliver by 6:00pm, the flowers were delivered at 9:30pm. Their email confirmation said 7:00pm which was a lie. Again, I was given a partial discount and a discount on a future order, but I'm done with this company.

I used this company once and had decent results (the arrangement did not look like the advertisement - but was fairly nice). Huge mistake to use them again. It was important for the flowers to get there on time. I called late in the day and talked to a person and he assured me it would be there by the delivery deadline of 7pm. It did not happen. They then said it would be delivered the next day. It wasn’t. When I stressed that this put me in a very bad position, they again said they would get it delivered, they didn’t. They are now telling me, almost a week later, that they don’t have anyone in the area so they can’t do a delivery. If this is not just another lie, they should have told me that the day of the order, or the next day, or the next day. There are many flower shops in the immediate delivery area so claiming they did not have a vendor makes no sense, my guess is that they just suck to work with and the shops want no part of it. Do yourself a favor and avoid this company!

Sent a sweet baby block arrangement for our first grandchild. Paid extra money to be delivered that day. Was not delivered until the next day and a grandma arrangement arrived in a clear vase and not the baby arrangement. I was embarrassed. Call the company and they offered a 30% refund and 30% off on new order. Sounds like this is the token response after looking through reviews. Will never order from them again.