Teleflora Reviews

I ordered a flower for my significant other's funeral. They never delivered the flower. I call, they said they canceled the order, never text or call me. He had no flower from my family, which meant a lot to me. I could have went to a florist and ordered one if I had known that couldn't deliver. Before she took the order, she checked availability and said it was available. This is poor service, never use them again or Youflower. I ordered on the 2nd of April, service was on the 4th of April.

I purchased Colors Of The Rainbow Bouquet (Premium) priced at $124.99 + tax + shipping for my mom. I was expecting big bouquet measuring approximately 28 1/2 inches tall by 23 1/2 inches wide as described on the Teleflora website. When it got dropped off on my porch, its looked tiny. I never measured flowers before but this was insulting, so I got out my tape measure. It measured 17 inches wide. Seriously! Teleflora should have florist take pictures of what they're delivering to ensure this doesn't happen.

Ordered flowers on a Thursday to be delivered on a Friday for a birthday. Friday came and the flowers were never delivered. Was never contacted advising me they were getting delivered Called customer service and they said they would be delivered on the next day. Saturday came and flowers still not delivered. Called customer service again, was advised the florist couldn’t fulfill the order. Don’t waste your time. Don’t do business with this company.

This first photo is of the flowers I ordered for our daughter for her birthday. Pink pastels are her favorite color. The second photo is what she received. Red and orange roses, daisies and babies breath. None of these flowers are in the bouquet I had hoped for. The only pastel rose was white and as you can see, it is dead. I sent and email and chatted with a rep and the best they could offer was a 25% refund and 25% discount on my next purchase. Why not a full refund or send the right flowers? This is why I always ask for a photo of the flowers received because you never know when the florist they are using is picking up a bouquet at Trader Joe's, putting them in a vase and calling them 'premium'.

I ordered a medium sized bouquet called Island Dreams - black glass cube vase, described like this: "Folded, deep red ti leaves form a decorative collar around yellow cymbidium orchids, red ginger, red roses and yellow roses. Lily grass lends a fresh touch of green." There was also green bamboo. What was delivered was a couple large red roses, like six WHITE roses, GREEN ti leaves and dead tan bamboo. I see nary a cymbidium orchid. Not comparable, no matter what season. At least stick to the color scheme as advertised. The extra star is because my friend seemed to like it. I don't.

I would not recommend this company. As someone who worked for a florist for over 10 years, this was the most unprofessional flower service I’ve ever experienced. I ordered flowers for a funeral, and they contacted me about service times—which, in hindsight, should have been a red flag. The arrangement was scheduled to be delivered the day before the service, so timing should not have been an issue. Instead, I received a call one hour after the service had already ended, while I was at the repast, asking where they could deliver the flowers because they had been unable to complete the delivery beforehand.

I would not recommend anyone to do business with Teleflora. I placed two separate orders for two separate towns for Get Well flowers. I was scheduled for next day delivery and on the morning of the day of delivery, I get an email from Telaflora stating delivery can’t be made on scheduled day. I call customer service and they can’t provide any explanation as to why. They just kept saying the florist can’t deliver today. He tells me if they can deliver it on Sunday and as I’m talking to him on the phone, another email Arrives stating the same thing for my second order. He looks it up and again with no real explanation, says that order can’t be delivered for another 3 days. I canceled both immediately. Not sure what criteria they use to subcontract local florists, but Telaflora is unreliable. They contact you by email hoping to avoid serving the customer about their failures. Stay away, save your money and spread the word. Telaflora is not the company to call to trust your floral needs.

Took 3 times on live chat delivery that I asked for as priority for yesterday. Still not there. Promised yesterday by rep it would be there early today. Today told florist has no idea when it will be there and can’t cancel and they can’t contact the driver. I just have to wait. Waste of money and time. Who wants their birthday flowers a day later. They took off the priority fee and 25 percent from the bill. This is still unacceptable and frustrating. Do not use. Call florist direct.

I ordered flowers for a certain day and they still haven’t arrived. The guy on the phone says he can’t find anyone to deliver to Sarasota Florida. Bad service!! I will never order from there again and I will tell family and friends to not use this company.

I ordered flowers to be delivered to someone on the day of their surgery. I got an email they were on the way. A day later they didn't arrive so I contacted them. They cancelled the order and will provide a refund in 10 days. No notice that they couldn't find a florist to deliver them. Second time they didn't deliver. I won't be using them again.

We used Teleflora for two flower deliveries, all within two weeks. We received confirmation that both were delivered when they never were. This causes me to wonder how many other customers has this happened and they have no clue their money went to waste. Customer service was easy to get in contact with and issued full refund, which was nice, but I would stay away if you are wanting to guarantee that your flowers are delivered. Both were employees, one was for sympathy the other congratulations and it was disappointing that they did not receive to brighten their day. I honestly wouldn't think too much of it, but it's a little concerning that this is the second time in two weeks. I'll definitely be going with the local options from here on out, even if they can't do same day.

I should have read the reviews before ordering. The only reason I trusted Teleflora in the first place was because they were promoted through a Bank of America offer. I figured if a major bank was partnering with them, the service had to be somewhat reliable. That assumption turned out to be completely wrong. I ordered a sympathy bouquet Saturday night to be delivered Monday to a small business owned by a close friend. Her mother is going through another round of cancer and has been having a particularly difficult time lately. The flowers were meant to lift her spirits even if just for a moment. When placing the order, I clearly stated that the delivery location is a business that operates 10 AM – 5 PM.

I ordered from Teleflora for my mom's cancer free anniversary. I saw an arrangement with her favorite color and it was perfect. As you can see what I ordered and what arrived was vastly different. What they sent looked like a bunch of left over random flowers over stuffed in a random vase. There was nothing classic or beautiful about what they sent to mark this occasion. When I called to complain after paying over 104.00 they offered a 26.00 return to my card and a 25.00 credit. I told them I wanted the correct flowers resent and they said they do not do that. So basically they wanted to pay an additional 50.00 plus and hope my mom got the right arrangement. I have sent my mom flowers from all over the world and no matter where I have been stationed I have NEVER seen such a poorly arranged bouquet in my life. DO NOT BUY FROM TELEFLORA!!

I am extremely disappointed in the arrangement that was delivered to my loved one’s funeral this past Saturday. I know that SOME substitutions may need to be made, however, it was NOTHING like what was advertised. Not even close. The picture showed a beautiful arrangement of PINK roses, lilies, etc in a pretty white vase. I chose this arrangement because of the colors and flowers shown. They were her favorite. Well it definitely wasn’t pink or even the flowers/vase shown. What it looks like is that they chose the cheapest vase and flowers they had and threw in a couple of slightly pink roses for good measure. If I had known that was the product that was going to be delivered, I wouldn’t have even bothered.

I feel scammed. Teleflora seems to be a bait and switch operation. The arrangement delivered looked nothing like the deluxe version I paid for on the website. I ordered it specifically for the vase, daisies and bees. It arrived in a purple glass vase with completely different flowers instead of the one pictured. It wasn't even close. When I contacted customer service to resolve this, they first offered a measly 25% and then upped it to 50% credit instead of a full refund. I should have been contacted if they couldn't fulfill my order and been given the option to make a change. It felt like they didn't care about the quality of the product delivered. They refused to make it right and I'm very disappointed. It was an absolute waste of money and I will never use them again. My suggestion is to search for a local florist instead of using the Teleflora middleman with a deceptive advertising.

I ordered a purple and pink arrangement because my daughter loves the colors. The flowers and roses also came with a purple vase, a stuffed animal and 2 balloons. A totally different order came in a plain clear vase. Not a single rose and the flowers were not a single color of what I asked. The flowers looked very plain and was not the height or depth I ordered. The order was also incomplete. It came with one balloon and no stuffed to animal. From the looks of my receipt I was taken advantage of. Not only were they not able to honor their same day delivery policy they tried to credit me basically my tip money and delivery fee. I sill paid what I paid for the merchandise. You all dropped the ball and I will never use this service again.

I placed an order. I gave my correct address, phone number and entered my payment information. I later received an email that my order was cancelled because it was flagged as suspicious. I responded to the email asking what made my order suspicious and what criteria were used to cancel my order. I received a response, but I was given no reason for the action. I was told that their system flagged my order. This is unacceptable. They wouldn't tell me how/why my order was flagged. I will never use them again.

Prices change as you proceed to checkout. Representative gave false information re need to. Enter promo code when there was not one on first page. They are counting that It is easier to proceed than follow up on false advertising. When I called to inquire they hung up.

Rip Off! Company shows you two dozen roses in their arrangements and sends skimpy carnations. When you complain, they offer you 25% refund. I will never buy from anyone other than FTD again.

Ordered flowers for Valentines Day on February 9th, 2026, and gave a delivery date of Feb. 13th or 14th. Never delivered the flowers and now trying to get refund. They used the excuse that the local florist could not deliver because of snow, except the snow was February 23rd not February 13th or 14th. Customer service was very rude and did not care, Neil was condescending and put me on hold for 24 minutes, I am sure just to frustrate me even more. DO NOT ORDER FROM THEM!!! They do not care if the flowers get there or not, the most that will happen to them is that they may have to give you your money back if you have the patience to wait on hold for a lengthy amount of time.

I will never use or recommend this company again. Teleflora failed to deliver my order as agreed. The flowers were not delivered on the promised delivery date, the arrangement delivered was not what I paid for, and the personal message I provided was not included. My experience with customer service was equally unacceptable. Rather than issuing a refund for a service that was not properly delivered, I was offered store credit. Offering credit instead of a refund under these circumstances is inappropriate. Because Teleflora did not meet the basic terms of the purchase, I am requesting a full refund. I have also reached out to the Better Business Bureau regarding this matter.

I ordered a Valentine Day delivery of yellow roses in a yellow vase to be delivered to a friend on February 14, 2026. I chose roses rather than a bouquet because she has cats and most of the bouquets contained flowers which are toxic to cats. I ordered yellow roses because they were her mother’s favorite. I ordered it for Saturday because that’s when Valentine’s Day was and because she works and wouldn’t be home during the week. I didn’t tell her it was coming because I wanted it to be a surprise.

Ordered flowers for my one girlfriend as she was unexpectedly admitted to the hospital. I took a lot of time to find just the right arrangement to order. Wanted a large arrangement, so I paid over $100 for this. My friend loves orange, so I selected an large arrangement w/ 8 orange roses w/ orange carnations all in a beautiful orange vase. But when she received it, the arrangement had half the roses that I had expected & instead had a lot of greenery all in a bright pink vase. And I was like "what"? Called Teleflora & complained. They said they would give me a discount on my next order, so I thought, "Ok, let's try this again." I selected another large arrangement with orange roses, bright pink flowers in a beautiful violet vase. I even included a note in requesting all orange roses & orange carnations. But she instead received red roses with yellow flowers in a clear vase, SO NOT EVEN CLOSE TO WHAT I HAD SELECTED.

Unprofessional, slow, poor customer service. This company is actually horrible. Not only do the services they offer for order basically go to "the highest bidder" They don't fill your order. Lie on your tracker, mark a non-delivered package as delivered. Requested for communication to be had as I was trying to surprise my wife at work, there was no communication. AT ALL. Then when you contact them with an issue they transfer you 10000 times, to someone who literally cannot help you with you anything. What a lack of competence and professionalism. Shame to whatever owner has these guys under their umbrella, (Looking at you Wonderful Company.) This company has got to be by far, the lowest of the low when it comes to service. I wouldn't recommend this site even if I hated someone for a lifetime. Teleflora is garbage.

I ordered flowers for a funeral the day before. A simple vase arrangement, but of course they were late for the viewing. The viewing was only one day. Almost $100. I check my statement and there is a charge for 30 something dollars and I speak to the chat bot. The tell me they are refunding it, I screen shot it. Nope, refunded 7 dollars and change. Some way to do business. NOT. Don't use them.

I ordered a pink hydrangea for my daughter-in-law. She got an orchid. I understand substitutions have to be made but not that drastic. She does not like orchids. She does not care to take care of an orchid. I was ok with substituting for another color but to change to a different plant entirely is unacceptable. I should have been notified before the delivery went out of the store.

Ordered roses for my daughter as she is allergic to lilies. She received a completely different arrangement than pictured, which included little lilies. $72 for a subpar arrangement.

Definitely would avoid using this company for your floral needs. We bought flower for a friend who lost a close relative. We ordered for a delivery on Friday by 5pm. It didn’t arrive by the time the recipient’s office closed. They originally only wanted to give me a 25% refund and 25% off my next order. They refused to redeliver or even let someone pick it up. I demanded a full refund and agreed I would use their to use the discount. So I replaced the same order but to have it delivered to her house and just left on her doorstep. She notified today of her delivered gift and sent a picture. It looked nothing remotely close to what we ordered. I feel cheated and what they delivered looks like it was worth a third of what we paid and thought we were buying. I have attached pictures…. What we ordered vs what we got!

I paid extra almost 2 weeks before Valentine’s Day for flowers to be delivered. I got an email saying they were delivered on Friday, February 13 for this day. I still do not have the flowers. I just read the same type of review by someone else so I would suggest not hiring this company.

I bought the Teleflora Membership, so that you don't have to and let Teleflora ruin several flower deliveries before I stopped using them. Hopefully you can learn from my mistake and choose another service or go direct to a local florist. After they failed on half of the flower deliveries in one way or another, they were incapable of ever truly assisting or refunding the membership that had never offered any service-add. Every order I placed, was done at least 2 weeks in advance and they still managed to leave a negative mark on multiple holidays.

Placed an order on 2/13/26 for flowers to be delivered on 2/14/26 by 7:30 pm. The flowers showed out for delivery for 5 hours, but never made it. When calling customer service, all they could do was offer a refund and apology.

Ordered flowers for same day delivery on Friday morning, they sent me an email Saturday morning they canceled my order. Almost 24 hours later they inform you that they canceled your same day delivery. Just a refund and an email. Bait and switch. ZERO STARS.

I placed an order with Teleflora for flower delivery to Wichita, Kansas for Friday before Valentine’s Day (order number **). I received an email stating that the flowers had already been delivered — but they were not. When I checked the order status again the next day, it still showed as “delivered” or “in the process of being delivered,” despite the fact that nothing had arrived. This was extremely frustrating and confusing.

If I could give them a zero, I would. I sure wish I had read the reviews. Just awful. I paid $66 for an order after several discounts...was supposed to be a $50 deal of the day and a $6 Get Well balloon. This is what my mother-in-law received for $66. It's not even fresh, but a few carnations, daisies, and a Happy Birthday balloon instead of a Get Well balloon. How embarrassing. When I called for a refund, they offered me a 25% refund. I asked to speak to a manager. They didn't warn me that I'd go into a queue when they transferred me. I had to wait on hold while 4 people were in the queue in front of me...about 15-20 minutes. Then, the "most he could do" was a 50% refund and a 50% discount for the next order. What incentive do I have to use Teleflora again. What a horrible experience. Just call a local florist with great reviews and order directly. This company is a scam.

Do not use Teleflora!!!! My husband did for Valentines day 2026 and here at 3pm they cancelled his order for me. He spent almost $100 for me some flowers and now he doesn't have time to get me anything for valentine's day delivered!!!! Do not use them!!!!

This is one of the most unprofessional companies I've ever worked with. Please do not order from them. They engage in sham practices. Do not provide receipts, tracking or any reassurances. They change delivery dates without consent. Drop parts of your order and still charge full price.

Flowers never delivered! Do not use this company. I was sent an email saying the flowers were delivered, they weren't. Spent over 30 minutes on the phone with customer service. Refund in 10 days. Still no flowers! If this was the only flower website that existed I just wouldn't give my wife flowers. What a joke of a company. I wish I read the reviews before I used them.

I placed the order a week in advance, but it did not deliver. I asked for it to be delivered the following day. It still did not deliver. I called TELEFLORA, but they were not able to get in touch with the local florist (Charleston, SC florist) both days. The order had to be canceled and a refund is supposed to be issued. Such a disappointment!

Never again will I use Teleflora! Please if you are ordering flowers for Valentine's day go elsewhere. What I ordered and what was received were so far apart. I called and spoke to them and they refused to resend. I was offered a 25% discount. Not what I wanted at all! Lesson learned. Read reviews prior to using service!

Terrible and traumatic experience ordering a casket spray from this company. I ordered it to arrive the day before just to make sure that it would get there in time and it did not arrive the day it was supposed to nor did it arrive the next day. One of the most important times in your life to have flowers is for a funeral. Therefore, I had to scramble and find a local florists who luckily came through for me and did a casket spray within 30 minutes so that we could still have some sort of flowers for our father‘s funeral. I received a false email delivery confirmation saying it was hand delivered at 6:48 PM on a Sunday. There was no photo, no signature and no timestamp so that was clearly a false email. When I reached out to the company, they basically had nothing to say, and said they could not reach out to the local force that they worked with for this order. It was such a disgrace working with them, and I will tell everyone I know never to use Teleflora ever.

Absolutely terrible. The picture is nothing like the arrangement that you actually get. I chose them because of how cute the arrangement looked. It looks nothing like that plus after that I paid for premium and they were so small. I spent $300 on three arrangements for one person to brighten her room at the hospital and I got three dinky arrangements. Customer service said oh sorry and then they gave me a promo code for the next order. We’ll never use this company again. Don’t waste your money. You will be.

I just received a text from Teleflora at 2:42pm that there is an issue with my delivery. I called and they stated that they could no longer be delivered today as the cutoff time was 2pm. I ordered yesterday. This is for a birthday today! They can get something delivered on Monday! WTF! They then said the florist’s companies won’t deliver. I asked for names of the florists and they refused to give to me. I asked for a manager and the agent stated it was 1 florist and they are not allowed to give me a name. I asked for the name of the city as I would call all of the florists to see if they were even contacted. She said she couldn’t. States the earliest delivery date is Monday!

I ordered a sympathy plant and paid extra to have a guarantee delivery for a funeral. Well that day came and went. My card was charged, NOTHING was delivered. You could only imagine the embarrassment I felt showing up empty handed. I called the next day and they could not give me a straight answer as to why it was never delivered. No apologies, no offer of discount to salvage the order. DO NOT EVER GIVE THEM YOUR BUSINESS - THEY WILL DISAPPOINT YOU.

If I could give 0 stars I would, my order was cancelled due to my order not reaching a high enough dollar amount for it to be made and delivered. How can a flower delivery service not deliver flowers if the dollar amount doesn't reach what they need it to be to deliver. I paid a delivery fee, should that not make the arrangement deliverable?

This was delivered but tracking never updated information, thus I thought it had not been delivered. Recipient confirmed it was delivered. I was unable to reach. the florist to confirm because I learned, there was an ice storm and businesses closed early. Teleflora customer service reached out to apologize. It was a bad set of circumstances.

I will never do business with this company again. It is a total scam. They take your money and do not fulfill the orders. Their customer no service is no help. Run!!! Do not do business with them!!!!

80th birthday bouquet ordered for a good friend. She lives in a suburb of Chicago. The morning of the delivery date, they sent an email that they couldn't find a florist to follow through on the order. I don't check personal email mid morning, and never saw it. How embarrassing when I called my friend to see how she liked the flowers! Customer service could say nothing but sorry about that. We will refund you. I'm sorry I didn't see all these reviews before I got suckered into the discounts.

What a horrible experience. I used the funeral home link and ordered flowers to be delivered the next day so they would be at the visitation. The confirmation was received and I thought all was fine until I received an email they could not deliver the flowers. When I contacted customer service, they gave me very scripted responses and had no empathy for the situation. Naturally I asked to speak with a supervisor who was unwilling to help or try to find another alternative for the situation. This was so disappointing because we wanted the family to know at the visitation we were thinking of them. They wouldn't even attempt to deliver to the funeral home. Come to find out, they didn't have a partnership with a local florist which is why they "couldn't" deliver.

I ordered at 11:54 am, was supposed to be same day delivery, hours later told me it would not be delivered until the next day. The flowers I ordered were completely different upon arrival. I would not recommend this company!

Had I read the numerous bad reviews, I would have never ordered from Teleflora. I opted for a link in the online funeral home site for the arrangements of someone who passed away 3 days prior to the funeral. The confirmation was to deliver in time for the service. You would think that they would verify arrangements to be prepared to deliver on time. Since the funeral ended up being an hour away from the funeral home, they would not deliver. Why didn't they make arrangements to order locally for me?!! I have to find out 2 days later and then deal with the embarassment of not sending flowers to the family. While I am pleased to have received a refund and apology, I would have rather had my order successfully fulfilled. What a waste of time and energy. It would have been better to have ordered locally.

Horrible, I ordered flowers for my mother in law last year and she sent me a pic of them and they were pathetic. Nothing at all what was advertised or the premium which I paid for. A year later fast forward, I’m out of town and had to use this service again to send my mom flowers for her birthday and they never got delivered. This service is terrible and I’ll never ever order again from them.

I ordered flowers for my niece 2 days in advance, it was a special one for her so of course me as an aunt wanted to make it special, I ordered on Thursday morning for a Friday delivery. I waited until 5pm to call on Friday because I had not received an email that they had been delivered yet. They stated that they had until 7pm to deliver the flowers. I finally received an email at 6:30 stating they had been hand delivered to the recipient. They were never received by my niece, she checked her cameras and there was never a delivery person at her door. Very disappointing.

Absolutely horrible company, do not waste your money as you will not receive what you ordered and the people who work there don’t care about their service! When the delivery driver dropped my flowers off it wasn’t anything like I ordered and the driver was speaking to the florist and she floated out said she wouldn’t speak to me and if I wanted a refund I could hand the flowers back over to her.

I placed this order for a dear friend celebrating a successful 3 years in their restaurant. I ordered an arrangement to be delivered 1/11/25 and ordered it on 1/10/15 for delivery to her restaurant. It never arrived yet my card was charged. How horrible is this service? It indicative of the common mindset of bad service but charge the customer and don't even consider the feelings of the recipient. Entered this transaction with you and excitement and left with overwhelming disappointment. You should be ashamed of yourselves and your general service is horrible, not to mention you customer service is an atrocity,

Extremely disappointing experience with Teleflora. I placed an order for a birthday arrangement five days in advance, yet it was delivered at 7:30 PM, which is unreasonably late for a scheduled delivery. The arrangement did not resemble the product advertised online, and unfortunately the flowers were dead within one day of delivery. This was a case of false advertising and poor service. I would not recommend ordering from Teleflora.

I ordered a beautiful flower arrangement and what was delivered wasn’t even close to what I purchased. Not the same arrangement, not the same color, not the same size, nothing was the same. I ordered the most beautiful full body of different colors of flowers, orange especially, very full, very pretty and then I received this arrangement with about four pink roses and then several carnations. Very very unhappy.

I ordered an arrangement for a friend. It looked nothing like the photo online! I then went back and forth with customer service for several hours. Finally, I got my money back!! 1st photo is what I ordered…2nd photo is what was delivered! DO NOT ORDER FROM THEM!!

Whatever you do, do NOT waste your money with Teleflora! I ordered a funeral spray for my grandmother in a timely manner that they did NOT deliver. I was so upset and disappointed. I called customer service on 01/02/26, which is when the funeral spray was supposed to initially be delivered to the funeral home, but I was told that same day that they couldn't find anyone to deliver them. I was promised that the flowers would be delivered the next day on 01/03/26 in time for her service. So, I called again on 01/03/26 to follow up and confirm that the flowers would be delivered on time only to be told that unfortunately, they would not be delivered. I had to simultaneously grieve the loss of my grandmother while being angry with Teleflora's horrible service. I will NEVER use this service again and I highly DO NOT recommend that others use them.

This was my second time using Teleflora. The delivery was okay, they should not advertise what they cannot deliver. I understand they may have to substitute some flowers. It it should at least be similar. The quality of both arrangements was terrible!! The one today looked like a kid went to the grocery store bought a few half dead flowers on clearance and stuck them in a vase from Salvation Army. I was so embarrassed when my friend sent me a picture. It was $70 with a coupon. I am disgusted!!

The problem with Teleflora is that arrangements are cheap and what they give to florists to fill their arrangements is like 20% of the value, as a florists we reject most of their orders, orders come in after hours and even if we deliver next day they don't pay us..very awful company..

My floral order was not delivered. I contacted customer service twice and was guaranteed that the birthday flowers I ordered were being delivered. The flowers were not delivered and after the day ended I had to request a refund. The worst!

I purchased two arrangements from Teleflora as Christmas gifts. When I received them the flowers were wilted and not quite the arrangements I thought I was getting. I was very disappointed and I would not order from them again. P.

Awful service! They do not follow directions! One delivery was claimed to have been hand-delivered. Impossible, because no one was home. Hence, the clear instructions where to leave them! Never was able to track them down 😡. The recipient has a ring camera and the flowers was never received. The second arrangement was to be delivered 12/26. This arrangement was for a 10th birthday gift. I received an email confirming delivery, I checked with the recipient and they hadn't received them.

I purchased a flower arrangement online from Teleflora website and after this person received this flower arrangement, it doesn’t look the same as the online. I purchased Teleflora's Hummingbird Surprise Bouquet. The flower vase isn’t hummingbird on it and flower arrangement isn’t that great.

If I could give them a zero I would! This is the second time they said they “hand delivered” my order and my parents had NOTHING delivered. They even checked their cameras to see if it got delivered accidentally to a neighbor’s house and not one single car had gone by when said flowers were delivered!! So here we are, my mom without a Christmas present because when I called their resolution is to just cancel the order! Said they would refund me my money. Looked at my transactions and see the amount of $0.00 being refunded. Going to have to call again to fight with them! Called and they will NOT send a replacement. Said not their policy! RUN…don’t walk away from ordering from this awful place!!! NEVER again!

This ordeal started when trying to place an online order. The app went down and my order got screwed up. So I called and finally got it taken care of. Then on Christmas Eve I checked the website and it showed 1 order was cancelled. When I called a 2nd time for an online order the woman was very rude and told me they sent me an email that no one could deliver to that address. Now I have received at least 50 emails from them and an order confirmation and not 1 said it was cancelled. Now on Christmas Eve I have to scramble to find a gift. This whole ordeal has been completely negative. I will never use them again. If you want an easy and reliable order do not use this company.

I ordered a holiday centerpiece for family in New York to be delivered on December 23 because no delivery date was available on December 24. On December 22, they received roses wrapped in tissue laying on their front doorstep with no identifying information from the florist that delivered them. When I contacted customer service to complain, I received a $20 refund and a discount code for my next purchase. This is unacceptable. I paid over $100 for a centerpiece and my family received roses that I could’ve picked up at the grocery store. Do not trust this company.

Funeral Flowers Never Delivered. I am sick about it. They just said, "Sorry about the inconvenience, and we will refund your money." That does not make up for the fact that there were no flowers laid. What a joke.

I ordered flowers for Hanukkah from Teleflora as they advertised same day delivery. About 2 hours later, I received notice that they couldn't deliver same day and updated delivery to next day. That next day, I received email stating that the flowers were out for delivery - so I thought the order was good. Today I received an email stating that the order was cancelled, and I would be receiving a full refund. I called their 1-800 customer support number and all I was told was that they didn't have the resources to take care of the order and so I was receiving a full refund. Do not count on them to complete an order. At least they said we were getting a full refund.

Never Again! I ordered a premium holiday wreath and didn't get anything like the picture! I spent a premium price on the wreath + delivery + tip. When I sent them a picture of what I received, I asked for the proper product be delivered and I was offered under $13 credit to purchase something else. Look at the two pics!!! Very insulting! Zero stars would be my rating. No customer service.

The flowers delivered were not even close to what was ordered. I have asked for a 100% refund, and I will go locally and order. First time ordering will be my last. The flowers delivered looked cheap.

I have used Teleflora in the past and never had a problem, but this year I had the worst experience ever from any vendor I have ever thrown my hard-earned money. I ordered a $115.00 fresh flower arrangement to be sent to my mother in Italy, and she received a fake flower arrangement! I have never been so upset in all of my life! My mother is elderly and I have never sent her fake flowers!!!!! Teleflora, you be ashamed of yourselves!!!! NEVER use this company!!!! They didn’t even offer a full refund until I spoke to a Manager for a half hour! Shame on you! You ruined my Christmas!!!!!

Terrible. I got their info from SAG and thought I couldn’t go wrong. Well, I was wrong! I will never use them again. They couldn’t deliver on the date I wanted, so I gave them another date. They called and said they couldn’t deliver on that date. So I settled for another date. I called them and got their message telling me the hold time was 1-2 minutes, then 2-3 minutes, then 4-5 minutes. Never got them on the phone. Tried the automated, it said flower delivery had been delivered or was en route. Huh? Delivery wasn’t suppose to be until tomorrow. Do not use them if you want a delivery on time.

I wouldn't even give Teleflora 1 star. Their website allows orders in areas in which they have no florist. I had an order cancelled then ordered another arrangement to the same community and realized the first was probably cancelled because there was no florist serving Teleflora in that community. So, I reached out to customer support and was told that they DID have a florist and the order had been received. Guess what... the next day THAT order was also cancelled. The website also allows orders for everything on their site, whether or not the local florist they use has that inventory. Previous to this blunder, I ordered a Christmas cactus. Instead of the Christmas cactus, the recipient received a small ivy in a yellow clay pot. Because, you know, that's equivalent. And also very Christmassy.

Do not buy from this company. They are a complete scam. I paid for a 24 roses arrangement. It came late and was only 8 roses. It is missing 16. Also it looks like it was just thrown together at the last minute. Keep away. They are a complete scam.

I ordered a large Poinsettia plant with a box of chocolates from Teleflora.com on a Saturday for a next day delivery to a very dear friend of my family for her birthday. I was trying to maintain the tradition of giving her Poinsettias started by my now deceased parents because she loved them. Instead, Teleflora delivered a bouquet of fresh cut flowers, which I thought were unattractive, that can be bought at Walmart for $10-20 versus the $61 I paid. I contacted Teleflora via their website, as they don't provide the opportunity to speak live with a customer representative, to tell them what happened.

Worst company!! This is a the second time they have taken an order and then cancelled. Once in 2024 and today in 2025. Yet they didn't refund the shipping account. Why take an order when you can't fill it.

Do not order from Teleflora! They should not be allowed to continue to stay in business and deceive the public with the poor quality and arrangements of bouquets they present on their website. They look nothing like they falsely show on their website. I was embarrassed by the bouquet that was delivered to my sister and brother-in-law for their 60th wedding anniversary.

I ordered flowers for a funeral, they never arrived. Order was cancelled the day they were to be delivered, claimed no one could fill order. Deliver to home next day. Three days ago, ordered a casket spray for my mother's funeral, which takes place tomorrow, today at 4:30 Teleflora sends an email that the order has been cancelled because no shops can fill the order and I can expect to receive refund in 2-10 days, leaving me with no spray for my mother's casket tomorrow and no money to purchase another one. DO NOT, I REPEAT DO NOT ORDER FROM THIS COMPANY, unless you like stress. Their customer service doesn’t care, either the whole company is unprofessional. They should be closed up!!

They don’t tell you on their website that delivery is from 9a-8p, so when they are delivered at 8p the recipient misses the value of their special day. Sure you can pay more for a morning delivery, but if you do not know about late deliveries your out of luck. Very dissatisfied, never again.

Teleflora accepted my order. The night before the flowers were to be delivered to another part of the country, they sent me an email at 4:45pm saying my order was cancelled because they had no florist in that state to fill it. I spent another 30 minutes on the phone waiting to speak to a manager. They offered nothing. Kept telling me a refund was processed.

I ordered roses, I paid extra for Saturday delivery, 9.99. Teleflora list it as delivered, it was not, the customer service person said it's on a FEDEX truck??? Teleflora site is a lie, It should have said it is on a truck, I was told to contact customer service, I did send a email, no person to talk to. NOT GIVEN A REFUND OF 9.99 FOR THE SATURDAY NOV, 29 DELIVERY, DO NOT SHOP HERE.... Lousy service, Help desk can't help....

If I could give 0 stars I would. My mom birthday is 11/29 and I ordered her personalized flowers 2 weeks ago. When I got my check they said they called me and emailed me with no reply. I never received neither. I would not recommend! Never again.

We were notified that our order was unable to be delivered less than one hour away from the promised time which was a at a celebration of life event. I will never use this company again even though they offered a 50% discount on a future order.

My friend sent me a plant assortment and a box of chocolate. A local florist delivered both. I was not home, so they were left by my front door. The plants were not wrapped (despite the fact it was quite chilly) and the box of chocolate was sitting on the ground, next to the plants. The plants were damaged and squirrels were attempting to open the box of chocolates. I contacted the flower shop, who directed me to Teleflora. That was a waste of time. I got the “we truly apologize, but there is nothing we can do” response several times. I asked for a supervisor and got the same response. They will only correct the matter if the original person who ordered the arrangement calls. I didn’t want to upset her, so I didn’t tell her. The local florist who delivered the plants and chocolate could not do anything unless instructed by Teleflora. These people are a ripoff.

I rarely write negative reviews, but my recent experience with Teleflora was extremely disappointing, the product clearly did not match what I paid for. (see the photos) I contacted customer service, they offer me refund in the amount of $17.18. Total Order was: $68.73. My friend's birthday present was a big disappointment.

I placed my order 5 days in advance, I called at 6:30 p.m. The night my delivery was suppose to happen. It had not arrived. At 7 p.m. I got a text saying it had been delivered but it had not!!. Extremely poor customer service.

BUYER BEWARE! Do not purchase from Teleflora! I called in a flower order five days before the wake. Never received the flowers after six phone calls and promise after promise that flowers are on their way. Horrible company. My family member’s wake was for one day for three hours and when there was two hours and fifty minutes left to the wake they were still promising that the driver was on his way. Horrible experience!! Someone needs to sue this place!

Ordered flowers for a funeral service. They were late even though I paid extra to have them arrive on a timely manner. They also weren’t as described. A lot smaller and completely different than the ones picked. Very disappointed.

I recently used Teleflora to send birthday flowers. While I understand that the flowers would be arranged by a local florist and they may not have the exact flowers advertised, the bouquet which was delivered was nothing at all like what was advertised. I paid extra for a special vase, and the arrangement was just sent in a regular, clear glass vase. Though the arrangement of flowers was beautiful (I can't fault the florist), I was very disappointed with having paid extra for a larger spray of flowers and vase which were not delivered.

Teleflora created a beautiful arrangement for my Aunt's funeral. My mother sent me a photo and it was perfect. I even changed my message on the card at the last moment and they responded quickly and were able to include the new message. I couldn't be there myself to say goodbye, so I really appreciate the obvious care and attention they showed in creating a loving memory for me and her family.

I'm disappointed with the flower arrangement from Teleflora. I made a bad impression on the recipient. It was different from what I selected online; it had variations in both size and the number of flowers it was advertised to have. I ordered the Deluxe option, which was larger and had more flowers. I do not recommend Teleflora. They start with one price and then keep raising it, adding extra charges for tips, delivery, and even more money if you want it delivered earlier.

Do not buy from Teleflora! They are totally unreliable. I ordered a funeral spray five days before the service and paid extra for morning delivery. The service started at 2pm and the spray had not been delivered. At 4pm I got an email that Teleflora was unable to fulfill the order. Unbelievable!!! Stay away from Teleflora.

I am very disappointed with Teleflora. I ordered flowers for international delivery. Not only it was not delivered I kept getting emails that they were following up with the international team. I requested to just cancel my order since it was never delivered. They told me my request was placed on queue. It's not a small amount, it's $150 that I have not been refunded. Don’t use them anymore for future orders.

The worst company I have dealt with in a long time! Phone call wait is long. Customer service agents are slow and hard to communicate with and provide inconsistent information. Delivery lost and zero assistance from this company to locate. I had to open a ticket with Fedex. Will NEVER use this company again!

Ordered from here because I could get the delivery date I needed. Contacted customer service 3x because the flowers weren’t showing up. They continued to tell me that they would arrive. Flowers never arrived. A total waste.

I ordered the "How Sweet It Is" birthday bouquet for my aunt in Canada for her birthday. What she received it is not even close to what was advertised on the website. What a disappointment. I could of put together some flowers myself better than what she received. What an embarrassment. And the worst part is that I sent the picture of what she received to customer service and Luke offered a $16.49 refund and not the whole purchase which it would of have been appropriate. Not buying from Teleflora again!!

I ordered one plant and received something completely different. On top of that, the quality is unacceptable—the plant is clearly unhealthy, leaning to one side with brown, damaged leaves. To make matters worse, when I reached out to report the issue, I was told I’d receive a refund of just $28, despite having paid $114 for the plant. That response is not only inadequate, it’s insulting. This experience has been extremely disappointing. I expected better quality and customer service, and I sincerely hope the company takes steps to improve. At this point, I would not recommend them to anyone.

The arrangements I ordered is not what was received. They were delivered by different florists and one of the delivery people was super rude. The quality of the arrangement received was poor and definitely not fresh. When I called customer service service they offered me a coupon on my next purchase. Definitely not helpful.

I placed an order for funeral flowers five days in advance, and the provider contacted me only two hours before the visitation to say the order would not be delivered. This was extremely disappointing and stressful, especially given the occasion. Poor communication and lack of reliability—would not recommend for important events.

DO NOT RECOMMEND!!!! Ordered casket flowers for my mother in law well in advance. Between working, life, and planning funeral I hadn’t checked email. Got to the funeral home and there was no floral arrangement. Called and found out it was cancelled. No call or text which was more than warranted. Customer service didn’t care and even hung up on me. Later found out I had 3 other family members that ordered and got email cancellations.

I ordered a Heart's Companion Bouquet, a tropical floral bouquet from their website for a graveside service two weeks prior. The morning of service was a voicemail message saying the flowers were not available and required swapping. They couldn't let me know at the time of the order so I can re select instead of them sending some plant in lieu of a bouquet that had 3 flowers opposed to my colorful floral bouquet choice. So disappointed that my heartfelt condolences were not fully conveyed and nothing will remedy that. Below the website picture of what I chose and the photo at the graveside of what the family received. One star for customer service who listened and tried to remedy my purchase small percentage credit don't cut it. Damage done.

Terrible experience. Ordered what I wanted on a next day delivery, paid extra for early delivery before 1PM, added generous gratuity. Order was progressing as needed and showed "with a florist". Then started checking back as it got later and bang on 1PM got an email with some excuse that they couldn't fulfill the order that day. Exactly how did it go from "with a florist" to "none available"? And why not cancel earlier? Or you know CALL THE PHONE NUMBER that was given if there was a problem substituting something.

I will NOT be using Teleflora again! Not only were my flowers NOT delivered, but Teleflora customer service was UNABLE to contact the florist, and REFUSED to give me the name of the florist. I explicitly asked, on TWO SEPARATE CALLS, for my flowers to be delivered as soon as possible, no matter what day that would be, and the representative instead CANCELLED MY ORDER, against my wishes. This was the WORST possible customer service EVER!

This “company“ should be shut down and ordered to pay double to every customer!! How are they still in business?!?! It’s 2025, I’ve ordered flowers for over 20 years now without any issues, (well, not using this company obviously). DO NOT!! DO NOT!! DO NOT!! Buy or even attempt to buy from this company.. You buy, you pay, you get the confirmation, you think it’s all good.. Only to find out that your order was cancelled .. They do that to EVERY SINGLE ORDER, EVERY CUSTOMER. THE BIGGEST SCAM!!! I’m filing a class action lawsuit!!!! 10 days to refund my money???? Really?? I’m out of money and out of the product!! How very convenient for you!!!! Making interest on money you steal from people! Even after you spend 40 minutes talking to “customer service scammers“. You think it’s all good, only to get another email informing you of “problem with your order“. SCAMMERS!!!!

Teleflora all cancelled my order after I paid extra for next day delivery because most florists were closed the day of my anniversary (Sunday). I got no phone call or notification to stop the cancel and just a non descript email. They claimed my phone number didn’t work, but the one I provided was the one they have and it had been working for other phone calls. I also could get no reason for why the flowers were cancelled and they could not be replaced in time. They also could not provide a rationale for why it was cancelled. Also, I was told I was refunded because it was cancelled, but there is still a pending charge on my card. What a load of bull crap.

I ordered flowers for my mother's birthday in advance and was told they would be delivered on that date. Fast forward to 4:15pm on the day of her birthday when I receive notification that they will not be delivered until the next day. I called customer service and they agreed to give me a partial refund but assured me the flowers would arrive the next day with a note from the company explaining that it was their error. I think it's all worked out and log into a meeting.

We ordered a very specific Teleflora funeral arrangement for a very important person. What arrived looked nothing like the photo or description: a different design, different flowers, a different color palette, and an overall cheap, hastily assembled look. For a final tribute, this was unacceptable and devastating. I understand minor substitutions, but this went far beyond any “equivalent substitution.” It felt like a bait-and-switch. We paid for a specific arrangement and did not receive it. A refund can’t undo the damage here—the moment is gone, and the harm is beyond refund.

Ordered flowers for a friend who just had surgery. The day they were supposed to be delivered and actually I ordered a week in advance I get this call in the middle of the day to tell me they can't fill the order. They offered roses as a replacement. Roses was not what I ordered. If they could find a florist for roses why can't they have them do something besides roses. Very disappointed. So you wait till the day of delivery.

I would have given it a zero if that's an option. I ordered a casket spray of white and green flowers for my mother's graveside ceremony. When it arrived, it was a small bouquet of pink, blue, purple, and white flowers in a glass vase -- Most cemeteries don't even allow glass containers. You can see what I ordered and what I got in the photos uploaded here. This is not "similar". These are vastly different. It arrived on Saturday in the late afternoon, leaving me in a panic state because most of the floral shops stop doing same-day delivery by then. Teleflora offered a full refund --- but what could it do for my mom's funeral? Nothing. Nothing but devastation. If it were not for a local floral shop, I would be haunted by the fact that I messed up my mom's farewell ceremony for the rest of my life. Teleflora is the worst online shopping experience I've ever had.

Zero stars!! Promised to deliver for my mother's 85 birthday. Contacted several times to be sure. Never delivered, then cancelled. Customer service was no help and condescending. Offered 25% off my next purchase. Next purchase??? Really?? Will never use this service again. Disgusting.

I placed an order with Teleflora on October 1st for delivery on October 2nd. On the scheduled day, I received an email around noon confirming that the flowers had been delivered. When I checked with the intended recipient, however, no delivery had been made. I contacted customer service and was told that the flowers were left on the porch and signed for by someone named "Ely." Unfortunately, there is no one by that name at the delivery address—and there is no porch. I was advised to call back after 7 p.m., which I did. The representative stated they would investigate.

I ordered flowers from Teleflora on October 1, 2025 at 1:30 pm, to be delivered to a funeral home in Toronto, Canada, after 2pm the next day. The name and address of the Funeral home were on order as well as the phone number. Also in the order was the deceased person's name. I called their customer service at 5pm on October 2nd to confirm that the delivery was completed. However, to my surprise, the lady who answered the phone said it was not and after talking to the assigned florist in the area, she came back to tell me the flowers were not delivered because there was a second service the next day and florist will deliver by 10 am the next day on October 3rd, 2023. The service on October 3rd was only for 1 hour funeral between 1:30 and 12:30 pm. I had no choice but to accept.

Rethink dealing with these people, they specialize in ruining moments! Heavy on the “Heck No” don’t do business with Teleflora, I placed the order yesterday that was supposed to be delivered today. They waited all day to tell me they can’t deliver it until tomorrow. I canceled my order and cannot get my money back right away. Very disappointing. Don’t do business with this company. The customer service sucks.

20 year anniversary. Ordered a month ahead of deliver (setup and paid for early delivery). Researched flowers based on the 20yr flower (Aster). Which is why I chose their bouquet. For $113 (Smile & Shine Deluxe), the delivery was late (guaranteed morning delivery. Made it by 3pm) and my Wife had to wait around (in front of her team and colleagues). When the flowers were delivered it looked like someone flung a bunch of items in a vase, didn't arrange anything and it wasn't even close to the picture and/or expectations. I have never been so disappointed. They did give me a full refund but would not redeliver without charging me again.

I received my flowers with missing decor, mismatch flower coloring, and they smell just awful; like a smelly warehouse worker. I am very disappointed in this product. Also, I don’t believe it was a premium, due to the minimum amount of flowers. Oh, and check out the decor they subbed out. I had to laugh! Teleflora'sHauntedGardenBouquetPM.jpeg

I ordered Peonies and they delivered roses ugh. I paid a lot of money for these flowers and ordered days ahead to make sure it would be peonies! They didn’t contact me to see if I would rather to have a substitute or something, very unprofessional! I could buy better looking roses at Costco. Also, it was for a birthday and they put anniversary balloons.

They promise same-day service. I saw that the flowers had not been delivered by late in the afternoon. When I asked customer service why, they said the florist “asked” if the flowers could be delivered the next day. They didn’t contact or ask me if that would be OK. They only “asked” after I contacted Teleflora. Don’t promised something that doesn’t exist. It seems to be an arbitrary decision by the florist that is chosen. When I find out who the florist is, I will tell them the same thing.

This site just takes your money for a beautiful arrangement but what you received looks nothing like the item you ordered. Mine should have been a medium sized arrangement with lots of flowers tall and wide. We ended up with something I could have made with grocery store flowers for under $30. These were for a viewing and I couldn't believe that this is what I bought!

Stay away from this company! False advertising and they won't give you your money back! I ordered premium roses and look at the crap that was sent. I'm beyond livid that they conned me. If you order something specific, they will send you whatever they feel like and not refund you. They offered to refund me 25% and 25% on a future order. Why would anyone order again after this bs??! I see why their reviews are in the toilet. Believe them and stay away! I understand that a local florist may not be able to get it exactly right, but this is ridiculous as you can see by the pics. It's supposed to be all premium roses. I'm filing a claim on BBB as well. Completely unacceptable.

Very disappointed in Teleflora! Do NOT use this company! I ordered flowers for a specific day and they didn’t get delivered! Teleflora customer service sucks! My order had to be cancelled then reordered! I canceled and ordered from Flowers 1-800..

Ordered a “premium” arrangement for a funeral. It was the size of a houseplant. Like $110 for about $8 worth of flowers in a chintzy vase. They looked embarrassing and pathetic. Never. Again. Save your money, not worth it.

I think this operation/company is a total SCAM!!!! I paid extra for early delivery and that didn’t happen so I spent 40 mins on the phone trying to get that refund. Then they delivered the item without knocking on the door so my recipient didn’t see it until the next morning, it was outside their door all night. And finally, they sent the WRONG item!!!! I paid a LOT of MONEY for a succulent garden but they sent flowers instead!!! I would NEVER pay for flowers because they DIE!!!! I would only send plants of me succulents. I had to spend another hour of my life contacting your company to get a refund. This experience was the WORST!!!! I feel as if I just did business with a FRAUDULENT COMPANY!!!! You never called me to tell me you were delivering late or sending flowers instead of succulents!!!! I had to figure it out for myself. It's the same as stealing money from people!!!

The flowers we received for our memorial were significantly smaller than the picture indicated they would be. The arrangement was not as full of flowers as shown online, and there were only two large lilies, rather than the four pictured. A wide ribbon was used online, but a puny one was what we received. Additionally, this is the only time I can remember being asked to tip on a florist site; this is not appropriate, especially since they already charge a $22 fee. We paid nearly $200 for an arrangement that looked like it should be under $100. What an embarrassment at the memorial!! We are EXTREMELY dissatisfied and will never use this company again. We suggest that everyone forgo this site!

I recently tried ordering the Hummingbird Surprise Bouquet standard package for my aunt's birthday, normal price $49.99 with an initial $10 discount as quoted on the homepage of the website. "Get $10 off today!" When I got to checkout, the discount "disappeared" and it was back up to the original price of $49.99 and it kept toggling back to the "premium" package, so I had to adjust it before moving forward. Upon clicking payment, it once again returned without my discount applied. I called customer service, and they could not help me online. So, I was instructed to do an online chat. Once again to no avail, I was unable to get them to apply the original discount to my order, they quoted me a final price of $75.81 for something that should have been $59.81. I had to eventually start over with another floral service. And I was really disappointed because my Aunt would have really loved the Hummingbird vase in this particular selection.​

Lee **

I purchased flowers to be delivered today for a death in the family. They cancelled on the day of delivery stating unable to fulfill order in their network. I went back to 1800flowers. They have been reliable.

I placed an order for my bonus mom's 80th Birthday to be delivered today. She received the delivery & it was absolutely NOT what I ordered!!! I ordered a dozen pink roses in a vase & what she received was embarrassing!!!!! I'll attach a picture of what she received below this post. I called customer service & all they would do was give a 50% refund with a 50% off coupon for a future order. That's a joke, as I will NEVER order from Teleflora again.

The flowers were ordered 3 days in advance birthday flowers. Customer service States they exhausted the resources in the area, what a load of crap. Thinking the flowers will be there today tonight. When they knew they didn't have any they could have emailed or called and I would have made other arrangements so now no birthday flowers. This company is horrible in my eyes. Like most people say if I could give one star I would. Well if I can give minus 10 I would. I'm serious. her birthday was today, not tomorrow, not next week, you bunch of clowns

We ordered a spray and two preliminary flowers in vases for my Father's funeral service many days ahead of time. We asked that a flowers be delivered to the local church by 10 AM and even paid extra to be sure they were. Teleflora split the order with the spray local and the flowers in vases assigned to a shop 45 minutes away. The spray was delivered on time, but the other two were not and were not delivered to the church as promised. When I asked for a refund, it was denied. Do not use Teleflora. They do not deliver as promised.

I ordered seven teacup flower arrangements for my daughter’s bridal shower. I ordered them three weeks in advance to be delivered the day before. They only delivered one. Couldn’t help me nor give me the number of the florist that did the one arrangement. Customer service said they “might” deliver the rest the next day. I asked for them to find another florist to do them because it was already 4 pm and the shower was the next morning early. They said they couldn’t help me. That they would refund six of the seven to original form of payment. I explained that the card I used to pay had been cancelled due to fraudulent use and that I didn’t think they would be able to refund it. They didn’t care. I luckily was able to find a local florist myself that saved the day and delivered seven arrangements for me in the morning. I will never use Teleflora again. Horrible experience. Not to mention I am out over three hundred dollars.

I was extremely sad and disappointed. Sent flowers to my treasured friend’s funeral and paid extra for a handwritten message to her family. Attended the funeral, but no card was attached. There were 3 other arrangements that had arrived without cards as well. What a terrible thing to do during such a difficult time. People spent good money to show their love and support.

Ordered a premium bouquet for delivery to a friend. She sent me photo when it arrived. What she received was only about 20% of the bouquet I ordered! I complained online, sent photos, followed with phone call. Was offered 25% refund. I insisted on full refund and, to their credit, they said they would do so...but the confirmation email I received only offers discount on my next purchase (as if!) And says nothing about a refund! I will follow up on that, but shouldn't need to! See photos of what I ordered v. What was sent.

I sent a floral arrangement to my granddaughter who lives in Alabama back in April of '25. I was sooo disappointed when my daughter sent me a picture of the flowers. It wasn't even close to what I've ordered. I order the yellow smiley face mug bouquet and I even paid more to upgraded the size. What my granddaughter got was a bouquet with very little flowers and a clear vase. Enclosed is the picture of what I ordered and what she got. This is not what I order and I will never order from Teleflora ever again.

Read all these reviews. They took the money, knew the address and failed to deliver the product. At the end of the day, I received an email stating that they were unable to fulfill the order. Not only did they wait until the end of the business day, they failed to offer any other solution and cancelled the order all together. There has to be a way for them to track what inventory is available. If NOT, they need to clean house from the top on down.

I ordered a week ago to be delivered on Friday. Had to keep calling to make sure it was delivered in time for the funeral which was today Saturday. I'm not really sure if it was delivered on time. I will never use this company again

What crappy people! I ordered flowers for my aunt who lives near Birmingham, AL when her husband of 60 years passed away. They took my money, texted later in the day stating it was too late for delivery that day even though I paid extra for that service. Then after 4 pm the following day, I got an email that the order was cancelled because they do not have a Teleflora florist in Birmingham. Seriously?! I had to scramble to locate and call a local florist and cannot get flowers sent until after the weekend.

If I could give it zero stars, I would. We ordered an arrangement for my mother in-law's birthday, flowers were never delivered. They told me they were sorry... First few months in an assisted living, trying to make her day special since we live far away. Thanks a lot Teleflora, never again. The refund and discount on a future purchase. It doesn't help, the day was ruined.

Teleflora is a complete scam. I paid extra for “early” delivery and the flowers never arrived. This isn’t the first time they’ve ruined an important occasion. They cover their failures with fake “discounts,” but nothing ever changes. Do not trust them with your money or your memories.

Paid for flowers to be delivered to recovering loved one. First received notice that delivery needed to be delayed, I was understanding about this. A few hours later, I was notified via email that the order was canceled because there weren’t any florists available to fulfill it. What in the world? When you place an order, you are asked the zip code for the recipient to ensure fulfillment of the order, so how does this happen? Still waiting on a refund AND left scrambling to find a replacement. Never again, Teleflora!

I regrettably sent flowers from Teleflora to a very special coworker battling cancer and retiring from her job. I specifically picked the arrangement in photo 2 because of the colors that are in it matches her style. The vase is very beautiful and the arrangement enticed me to plunk down $90. Money gone, flowers delivered.

Yesterday was my husband 64th birthday. Two days before I went to Teleflora's website to order some nice flowers because he loves them an always complain that I have not sent him any. I chose the Blue Daydream Bouquet. I was sure he was going to love it. On his birthday I literary sat by the door the whole afternoon waiting for the flowers to show up. At 3pm I started to feel nervous so I called Teleflora and they reassure me that the flowers were coming. At 5pm did the same and they told me that the florists had until 7pm to deliver. At 6:46pm I called again and no result. Even Teleflora could not reach the local florist so no flowers for me. I was so disappointed to say the least. What it was suppose to be a wonderful surprise turn out to be a pain for me. You cannot trust Teleflora,!

If I could make my review go beyond negative stars I would, purchased a large bouquet of sympathy roses for a beloved friend who passed, as a gift to his parents, it's the least someone can do, here we are almost a week to his passing, order has not been fulfilled on top of they just cancelled my order saying there is no florist available to deliver, after customer service said it would happen today. Teleflora has given the biggest run around. This is an embarrassment of a company especially one to be dealing with emotional heartfelt occasions.

This was my first time ordering at the experience was horrible! I ordered a money tree for my husband's milestone birthday because I was away and not with him and he called me and informed me he had received flowers. Something I would have never ever order for him. I contacted them and their offer to rectify it will never replace the moments of this disappointment because it was just a one day celebration. Please see the picture that I ordered and what I received. There’s no similarity whatsoever. I will never ever order from them or refer.

They should have a negative star. Ok, I placed an order for Tulips "Radiantly Red Tulips" $128.11 order, I emailed the company after ordering as they said they could use different flowers if the Tulips were not available, and I told them, if they cannot fill that order I needed to know asap and I would find a different route. They said that they had let them know and that they would get back to me if they could not. Heard nothing! I ordered these for my wife, for her birthday, but also that she had just completed 19 weeks of chemo for breast cancer. Tulips are her absolute favorite!

I was sent a bereavement bouquet for a pet death. Not only did they ruin the bouquet by slapping stickers all over the bereavement message, and leaving it out in the hot sun without bothering to ring the bell (I have a video doorbell and they made no attempt to notify), but they ALSO ruined the replacement the sender ordered sent out. They rang the bell the second time, but out of spite, they only included 10 roses instead of the dozen, and cut the heads off of two of them and just put stems in. So there were technically only eight roses, somehow and even worse shape than the first bouquet. They did this out of childishness and spite. If you don't want complaints, then perhaps deliver what was paid for. There's a reason a class action is starting against this company.

I purchased from the Teleflora website. I live in Virginia and my friend lives in Alabama hence the reason I used a online florist instead of in person. I made the purchase late in the evening. The next morning they took the money out of my checking account because I had used my debit card. After they took the money out I went to check the status of the order and it said it had been canceled.

I ordered a bouquet for my aunt's birthday, they first said they need to substitute. Then, my aunt never received anything. They just sent pre-written automatic responses to my follow-ups. SCAM business.

I made an order the day before the funeral to send a standing spray to the funeral home. The company tells a tall tale they they had tried to reach out to me. A long story short they downgraded me to an arrangement and told me they were going to make substitutions. I personally did think they would change from a standing spray order to a vase. The fact that they took a colorful arrangement to funeral is a bliss to me. I’m so dissatisfied with the company. They didn’t even do my ribbon with my message that I ordered. The message they put on it I could’ve done it. It truly didn’t match the occasion. Then, after they did that mess up, I gave them another chance to have it delivered to the funeral and they didn’t even deliver it to the funeral as promised.

FALSE ADVERTISING! I ordered a sympathy planter, the $80+ planter was shown in a dish base with some plants with color. What was delivered was a basket of green plants, not even remotely as pictured.

Teleflora completely screwed up my sister's birthday gift! I ordered a plant for her garden a week early, and they promised delivery on her birthday. The evening of her birthday, they called to say it wouldn't be delivered until the next day. Bummer, but OK. The following evening, they sent me an email canceling the order. (No phone call, no alternative product offered, no alternative delivery date offered.) So not only did my sister not get a gift on her birthday, now it'll be another week until I can get a similar plant delivered to her house from an alternative vendor.

I ordered a funeral rosary for my sister. Because there was no comment section on-line, I called to ensure that the order specified that it needed to be delivered by noon per the funeral home's instructions. By 5 pm, the order had not arrived. Calling Telaflora Customer Service, I was told that they left a message for the florist to find the order. Calling again, I was told there was still no response, so they offered to cancel the order. I declined and asked them to ensure the flowers were delivered regardless. We called again the next morning. Teleflora still had not reached the florist. I received an email from Teleflora stating that I cancelled the order, which I had NOT. If you care that your loved one receives your flowers, do not use Teleflora.

Updated on 07/31/2025: DON'T USE TELEFLORA. You'll pay for same day service but you will not get it. And it's difficult to reach them. I ordered a truck with succulents to be genovese same day (didn't happen). My dad got flowers in a small vase which cost me $73.00. Not even close to what I ordered but same day service. I gave a 20% tip in advance. BIG MISTAKE!!!! Teleflora's service and products are subpar by a long shot.

I would give zero stars if it was an option. I spent a lot of money buying the goddess and light bouquet premium package. What was sent was such an embarrassment of flowers that looked something that came from a grocery store. The lady who received these orders has just lost her husband suddenly. What an embarrassment of flowers. And all customer service wants to do is give you 20% back they don’t wanna make it better. They’re not going to make it right. Terrible customer service terrible flowers. DO NOT BUY FROM TELAFLORA. You are better off contacting a local florist in the area where you want them delivered. This company is a joke.

I ordered a Get Well bouquet to be delivered to a friend and colleague in the UK. They never contacted me to let me know that the order didn’t go through, and a different bouquet would be delivered at a later date. Needless to say, I canceled the order.

This review is going to sound like many of the other ones on this site. I ordered flowers several days in advance of a funeral service to be delivered to a church. The flowers were never delivered. When I called Teleflora and finally was able to get to an agent versus a computer answering service I was told that the flowers were delivered. However, I was at the church and no flowers were delivered. Just to be sure I checked with all of the administrative staff at the church and they confirmed with certainty that no flowers were delivered. This is a truly a train wreck of a company and I recommend that you avoid them at all cost.

If I could give zero stars, I would. I trusted this florist with something deeply important, funeral flowers for a dear friend who just lost her father. I confirmed the delivery time in advance, called the morning of the funeral, and was told by Loretta on a recorded line that she was “99.9% sure” the flowers had been delivered because, in her words, “funerals are top priority.” I even received an email stating they were! That assurance gave me relief in the middle of an incredibly emotional moment. But guess what? I received a phone call 35 mins later… They never delivered them. Let that sink in: A florist that claims to specialize in sympathy arrangements failed to deliver funeral flowers and only admitted the truth after being pressed further. No transparency. Just false reassurance followed by betrayal.

Never trust Teleflora if you need a timely bouquet. Two memorial bouquet orders were never delivered - one was cancelled the day of delivery, and was done so too late to make other arrangements. The other order was cancelled without my being informed - I only found out because I grew concerned about the lack of a tracking update. Guaranteed the same thing in happening to other orders, and the customer simply assumes the delivery was successful. They are awful.

Date of Transaction- 7/17 for delivery on 7/20 (Her Birthday). Flowers needed to be delivered on a special date for a special occasion. Flowers never arrived on 7/20. I was not notified that the order was not completed by Teleflora. I only heard about it the following day when I asked the recipient if she had received her flowers. I asked if the flowers could be delivered as soon as possible but they said they could not accommodate that and instead refunded my money.

I relied on Teleflora to deliver flowers to my boss on her son's first Angel Anniversary. I gave them 5 days advance notice. On the afternoon of the delivery day I received a cancelation notice from them. I was given no time to make other arrangements. This is extremely disappointing on a very important occasion for a women going through an extremely difficult time. Teleflora should be ashamed of themselves for showing no compassion or empathy. They were well aware of the reason for the flowers. Never trust this company!!!!

I ordered birthday flowers on 7/13/2025 to be delivered 7/17/2025. Got a confirmation and they charged my credit card $63.99. Did not deliver. Called the company and they said they could not fulfill the order, for whatever reason, so they canceled it without notifying me. Will never use or recommend them again. Have since found out Amazon delivers “forever flowers” for a much better price and are beautiful. Teleflora is totally unreliable.

I’m beyond disappointed with my experience. I relied on Teleflora to deliver flowers for a very important occasion my last day at work. I wanted to do something special for my supervisor, who has meant so much to me. This wasn’t just a casual order it was deeply meaningful. I placed the order in advance and waited all morning for it to arrive. I even called Teleflora six times throughout the day, and each time, they told me they couldn’t get a hold of the local flower shop. That’s incredibly unprofessional and shows a complete lack of coordination.

Teleflora is horrible!! I spent close to $100 on a bouquet for my mom’s birthday, spent so much time picking out the perfect arrangement and was shocked with what was delivered. They sent a completely different bouquet that was tiny, with totally different colors and design. Then, they ignored my request to send an accurate bouquet, instead refunding my money. It’s bait and switch, pure and simple.

I am highly disappointed with the service I received. The plant, container, and card were all incorrect. I submitted a customer service complaint to the company and they refunded $19.60 on my $80 order. I guess some is better than nothing but that’s pretty ridiculous. I would not use this service again.

Will never buy flowers from them again. $100 premium for a subpar flower arrangement that doesn’t even look like what I ordered. If I wanted red roses I would have ordered red roses. See what I got vs what I was expecting.

I bought an arrangement for a friend whose father passed away recently. The cost was $59.99. After purchasing and all the fees they charge in their email receipt, the line item charges were Arrangement: $59.99, Service fee: $19.99, Handling fee: $4.99, Taxes: $7.75. This totals $92.72 but they charged me $107.72. I emailed their customer service requesting for an explanation and refund and they said the service fee was $34.99 and this brings the total to $99.97. This is still not the total charged to my card of $107.72. I requested for an explanation and refund but neither was given. They just stole money from their customer. It makes you think how many others get swindled! Don't use Teleflora!!!

Photos of what I ordered, and what was delivered to my friend in hospital. NO way this is the same bouquet or worth anywhere near $76.54! I will NEVER use Teleflora again, nor recommend it to anyone! TOTAL RIP-OFF!!!!

I ordered flowers a full week in advance to be delivered to my mom three days before Mother’s Day—plenty of time, or so I thought. Not only did the flowers never arrive, but when I followed up the day after the missed delivery, I was told, "We'll check with the florist and get back to you." Spoiler alert: no one ever got back to me. Instead, I received an email—not even a phone call—saying my order had been canceled. No explanation. No apology. Just canceled. When I called again to ask why, I was told I could re-order (as if this were somehow my fault), but now it would cost even more to get the flowers delivered on Mother’s Day, even though they had already failed to deliver them as scheduled.

Very very disappointed. Complete rip-off. I ordered an $80 Premium bouquet that is pictured full of roses and carnations but I received a very low-end bouquet with 5 roses and a few carnations. When I called to request a refund all I was offered was 25% back. Big deal! I still paid $60 for 5 roses and a few carnations! I will never use Teleflora again and I will tell everyone I know not to use them! Very deceptive, a complete rip-off!

I ordered an adorable arrangement for my grandson after he had surgery. It was a little truck with succulents. It was supposed to be delivered Saturday. When I inquired when it would be delivered, I was informed the order could not be fulfilled by a local florist and delivery would be delayed until Monday. Needless to say, I was not pleased and let them know. They refunded 25% of my order. So finally, at 6:15 pm on Monday, the flowers were received. No truck, no succulents but a thrown together cut flower arrangement in a clear unattractive vase. WAS NOT WHAT I ORDERED. Very disappointed and will not use this website again.

Horrible service!!! Customers, be aware!!! I ordered a birthday bouquet for my daughter, but unfortunately, the delivery experience completely ruined it. Despite providing detailed instructions—including her apartment number, building number, the cell phone number —the company ignored all of it. My lovely baby never received the flowers from her mom!!! This was supposed to be a sweet, thoughtful moment—completely wasted due to your poor service. By the way, this bouquet cost me more than $70. I was so disappointed! I also spent about 40 min on the phone contacting a representative to schedule a refund. The funniest final part was an email from Teleflora that the refund possessed to me due to MY ORDER CANCELATION!!! Customers read all the reviews before placing the orders!!!

Absolutely the WORST company I’ve ever dealt with! I truly believe this is a scam operation. I dealt with them over two days and paid extra for delivery by 1 PM. I called when the delivery didn't show up and was told, “Sorry, the florist won’t answer our calls. We’ll update you soon, but your order should be delivered before 7 PM.” I tracked the order online — it falsely showed it was “out for delivery.” Nothing came. The next day, they cancelled my order without my consent and said I’d receive a refund in 10 business days.

I ordered a 'Premium' Enchanted Cottage bouquet with a base price of $74.99. Although the bouquet was pretty, it was certainly NOT the Premium. I wouldn't even consider it the 'Standard' bouquet for $54.99! Very substandard!!! But don't take it from me; look at my pics. One from the Teleflora web-site and the other the actual bouquet that was sent!

Their website is a scam. They offered same day delivery on a Saturday. They accepted my payment without confirming any florists were delivering same day. They rescheduled my delivery to the next day, a supervisor "guaranteed" that they would be delivered the next day. Clearly, they were not delivered and when contacting customer service, they simply say sorry, do you want a refund? Their online delivery calendar is a scam; they deliver flowers whenever they want to. I still haven't received my flowers, I assume I never will.

I order flowers $,81, and they were supposed to be delivered that day on my daughter In-law's birthday, they failed to deliver them and then wanted me to let them deliver them the next day. So I canceled it. It's been over a week and I still don't have my money back. Do not recommend these people.

The absolute worst company ever!! I paid extra for delivery before noon and then when it still wasn't delivered by 1pm I called and they said, "Sorry the florist won't answer so it will come before 7pm now" and that's it. 0/10 customer service.

I ordered the Prettiest purple bouquet in premium version and the recipient received something completely different and below expectations. See the pictures for yourself and you will understand. When I sent an email with photos to complain they gave me a refund so that I paid for the basic version of the bouquet and they offered a future discount of 25%. I was unsatisfied with this response because even the basic version still set me back $89 with delivery costs and this bouquet looked like something I could’ve made myself or picked up in a grocery store. Next time I will call a local florist in the area. Buyer beware!!!!

I ordered a blue truck, which clearly stated on their website for a new baby boy. I ordered the most expensive arrangement of flowers and I added three balloons to the display. The blue truck was really cute, the flowers were OK, but the balloons were pink. I’m not sure why someone would put pink balloons on a blue truck that is clearly for a baby boy. I have asked Teleflora to fix this and have three boy balloons delivered but, it’s a runaround. If those three balloons are not delivered, I’m going to ask for a full refund. I’m not sure how somebody could just ruin flowers for such a wonderful occasion, but nevertheless, they did. I will not be using Teleflora ever again. In the photo you can see the blue truck, and three pink balloons. I want the three balloons that are blue delivered as soon as possible. If this can’t be done, I want a full refund because the display is ruined and not according to the website.

The arrangement received was extremely embarrassing. It was supposed to be the standard Make a Wish and my sick friend received 3 yellow daisies and a couple of carnations. NOT EVEN CLOSE to what was pictured and described on the Teleflora website. I have asked customer service for a full refund so we will see how that goes.

I ordered a plant/flower on a Thursday last week to be delivered on the next Day Friday which the application let me do. I then got an email on Friday saying it couldn't be delivered on Friday but could on Saturday which was fine. Then on Monday I got a call saying it hadn't been delivered yet and would I like it delivered on Monday which again I said yes. I just found out today, a week later it was never delivered and they canceled the order. No email or call. I just called and they said that they didn't have anyone to deliver in the area, which isn't a small town. Very unhappy with them and will never use them again. I did get the credit but what I wanted was to get this sympathy plant sent to someone special on time.

I am disappointed in this company. I ordered my husband flowers for his birthday/Father's Day. They were supposed to come in an antique pick up truck container. It came in a blue vase instead. My surprise is ruined.

I ordered a funeral spray and in spite of getting an email saying it was delivered it was not. Had I not attended the funeral I would have never know it was not delivered. I also verified with the funeral home that they did not receive it. I wonder how many people think things are being delivered when they are not.

I sent a sympathy delivery and Teleflora did not include the note. That sentiment I was trying to deliver to my friends loss of her mother was omitted. I feel that since I didn't purchase their card, they just didn't take my note serious enough to include...WORRIED ABOUT BIG BUSINESS AND NOT THE CUSTOMER.

I recently placed an order for an arrangement to be delivered late next day for a funeral viewing. I received an email 2 hrs before the viewing stating my order was canceled due to them not having a florist available in their network. I will never use Teleflora again.

I will never use their services again. I ordered flowers for a funeral, and they promised delivery on Sunday. I even paid extra to have them delivered before a certain time. They first contacted me, telling me that no one had plants. I find that hard to believe in a larger metropolitan area, but I allowed them to change things. Then, 30 minutes before the funeral starts, I get a message saying they can't deliver anything. They should have known that the day before NOT 30 minutes before the service. A service like this should do whatever possible to make sure customers get what they ordered. I understand smaller towns can be hard, but this was a larger place. And timely communication is everything. Funerals are not something that people can be flexible with. Do better Teleflora!

So disappointed!! I’ve used FTD.com so I know what good flower delivery services are like. Teleflora is terrible. I paid $15 for early delivery and the flowers didn’t arrive until 5:30pm! At 4:30 I received a notification that the flowers were delivered. I called the customer service in a panic explaining that the flowers never arrived. They said the store told them the flowers were delivered. And when I insisted it was not. They said they will refund and cancel the order. I said I NEED the flowers. Not a refund. The flowers were finally delivered at 5:30 and were not what I ordered. Online they show a beautiful arrangement and I received a bouquet in a short glass vase. Nothing close to what I paid $190 for!!

I ordered a sympathy arrangement, and they delivered something that looked like it was for a party. Totally inappropriate! They get away because they say they send something of the same “value” but not the same expression. I ordered the lilies, the other is what they sent.

I am extremely disappointed with my experience with Teleflora. I ordered two different floral arrangements to be delivered the next day, paying extra to ensure one arrived by 1 PM at a funeral home. However, at 9 AM on the day of delivery, I was informed that one arrangement couldn’t be delivered and they requested the home address instead. Given the circumstances, this was unacceptable, so I canceled this order, leaving me short one arrangement.

I will not be purchasing from Teleflora ever again. I use PayPal for protection with my purchases and they have the option to pay with it on their website. I completed the entire order and not even 10 minutes later I received a message that said they canceled my order. They wanted me to give them a call and give them my card number over the phone. I said no thanks. I ordered from 1-800-Flowers and will be sticking with them from here on.

First time ordering flowers from anyone for my 45th anniversary and what a disappointment when they showed up. I ordered the premium flower arrangement and what was delivered couldn’t even be considered their standard arrangement. It looked like a child put it together. The message I wrote online to be delivered was written on a thank you card. What a joke. I asked for a full refund or another arrangement and all they gave me was half off. I didn’t even want them. I was embarrassed to give them to my wife. I have purchased better flowers at the grocery store.

Teleflora was a disaster for me. I had a very special occasion yesterday and ordered flowers from them for delivery. They were an abysmal failure with deplorable customer service. Flowers were never delivered yesterday and they did not have the decency to contact me to express regret or tell me how they would make amends for what they did. I had to contact them today to find out why they failed. Never use them; instead opt for a local florist in the future.

My husband ordered flowers for me for our Anniversary and the florist that they subcontract left the flowers at the wrong home across the street. I went twice to knock on their door and no one was home. I called customer service and they told me there was nothing they could do. So no flowers and just lost 80 dollars. We will never use this company again. Save yourself the heartache and don't order from this company.

They are the worst flower company. I don’t recommend them for anyone. If you cancel your order they tell you that it will take 2-10 business days for you to get your money back. I will not be buying anything from them again.

Very upsetting! First time and probably the last time I’m using this. I placed my order at 7 am expecting the promise of being delivered on the same day would be kept but that didn’t happen. My order was never delivered. On my mom’s birthday. I couldn’t be there with her so I wanted to send a nice arrangement because she loves flowers but frustration. The customer service was very polite and tried to help but they couldn’t reach the store, couldn’t tell me an eta, nothing…I waited the whole day and nothing. Very disappointed because I read the reviews before but my experience was very different from what I read. It’s unacceptable because the service fee was rather expensive and the service didn’t meet the minimum. Very upsetting, very disappointing, poor service and quality. They don’t track the order. Never seen a delivery service working this way. Awful.

Call 📞 the Chapel and show pictures of delivery, that never happened!! This people are absolutely 💯 unprofessional, Why, how they are in business I will never know. They tell me that my flowers 🌹 were delivered when in fact never did. I provided a phone number for them to call 📞. The least they can do is rectified the mistak. To make worst matters you can’t even click thumbs down 👎.

Absolutely disappointing! Contacted my person to see if the plant that I paid for had been delivered on Mother's day and the answer was no. I contact Teleflora inquiring about my order which Teleflora never sent me a confirmation that it wasn't delivered The reply was, "The florist they selected never delivered". Therefore. She said, "I can give you 25% off and refund your money back." Like it's not a big deal. No ma'am. I should've of gotten that plant free. This was Mother's day and Teleflora never contacted myself that it wasn't delivered nor sent me a confirmation. I reordered the plant and took the 25% off because she was elder and I wanted her to get it asap. I Will NEVER ORDER FROM TELEFLORA AGAIN!

What I ordered online direct from the Teleflora website and what was delivered to my daughter for her graduate school graduation was not even close! There were a third of the flowers shown, and was nothing more than greenery with approximately 8-10 flowers. A complete embarrassment! When I contacted Teleflora customer service, they provided an $18 refund on a $90 purchase. As I complained further hoping for a replacement order, they no longer replied. DO NOT ORDER FROM THIS COMPANY, COMPLETE RIP OFF.

I'm so sorry that I even have to leave an absolutely horrible review...Honestly Teleflora.com was amazing. They really tried to resolve both delivery issues, This should have never ever happened, I totally blame the florist that Teleflora.com used, This florist didn't not care one freiken bit on the product that they delivered, or for that matter how it was delivered....It's extremely frustrating when you pay 120.00 for a beautiful arrangement that your expecting your 2nd mom to receive for mother's day...Boy was I soooo wrong, First of all I sent my mom last year this same gorgeous table piece with different summer flowers (NOT IN A VASE). This arrangement was spread out, but not too big (See pictures below).

Ordered a tulip plant for my mom for Mother's Day and paid extra to have it delivered on Saturday, May 10th. Didn't arrive until May 12th. This was after I received an email stating it would be delivered no later than Sunday, May 11th at COB. Not only was it late, but the plant was half-dead when delivered. My mom said it looked like it had been sitting out without water. I'm hoping that it perks up in her care. I asked for a refund as the product was not of good quality and late. They agreed to refund the extra I paid for weekend delivery as it was late. But the quality was not addressed. Their response was basically, "sorry, we were short staffed and sorry about the poor quality." This is the first time I've used them and definitely the last.

Had a terrible experience. I ordered flowers for Mother's Day and they did not arrive. We waited all day to see if they would come and nothing. Today I went to my confirmation email and clicked "track my package" and the order status was cancelled, with no explanation. I had to fill out a customer contact form to find out what happened, and they told me that my order was cancelled because it "did not meet the minimum". I did not know there was a minimum as that was nowhere to be found on the website and did not state that in the cart or anywhere in the checkout process. Also, what a bad platform that allows you to complete an order and I received a CONFIRMATION email telling me it was done, and then they cancel it and do NOT EVEN NOTIFY you. I still don't know what the "minimum amount" is. Ridiculous. Way to ruin my Mom's special day. Thanks for nothing.