Teleflora Reviews

Will never buy flowers from them again. $100 premium for a subpar flower arrangement that doesn’t even look like what I ordered. If I wanted red roses I would have ordered red roses. See what I got vs what I was expecting.

I bought an arrangement for a friend whose father passed away recently. The cost was $59.99. After purchasing and all the fees they charge in their email receipt, the line item charges were Arrangement: $59.99, Service fee: $19.99, Handling fee: $4.99, Taxes: $7.75. This totals $92.72 but they charged me $107.72. I emailed their customer service requesting for an explanation and refund and they said the service fee was $34.99 and this brings the total to $99.97. This is still not the total charged to my card of $107.72. I requested for an explanation and refund but neither was given. They just stole money from their customer. It makes you think how many others get swindled! Don't use Teleflora!!!

Photos of what I ordered, and what was delivered to my friend in hospital. NO way this is the same bouquet or worth anywhere near $76.54! I will NEVER use Teleflora again, nor recommend it to anyone! TOTAL RIP-OFF!!!!

I ordered flowers a full week in advance to be delivered to my mom three days before Mother’s Day—plenty of time, or so I thought. Not only did the flowers never arrive, but when I followed up the day after the missed delivery, I was told, "We'll check with the florist and get back to you." Spoiler alert: no one ever got back to me. Instead, I received an email—not even a phone call—saying my order had been canceled. No explanation. No apology. Just canceled. When I called again to ask why, I was told I could re-order (as if this were somehow my fault), but now it would cost even more to get the flowers delivered on Mother’s Day, even though they had already failed to deliver them as scheduled.

Very very disappointed. Complete rip-off. I ordered an $80 Premium bouquet that is pictured full of roses and carnations but I received a very low-end bouquet with 5 roses and a few carnations. When I called to request a refund all I was offered was 25% back. Big deal! I still paid $60 for 5 roses and a few carnations! I will never use Teleflora again and I will tell everyone I know not to use them! Very deceptive, a complete rip-off!

I ordered an adorable arrangement for my grandson after he had surgery. It was a little truck with succulents. It was supposed to be delivered Saturday. When I inquired when it would be delivered, I was informed the order could not be fulfilled by a local florist and delivery would be delayed until Monday. Needless to say, I was not pleased and let them know. They refunded 25% of my order. So finally, at 6:15 pm on Monday, the flowers were received. No truck, no succulents but a thrown together cut flower arrangement in a clear unattractive vase. WAS NOT WHAT I ORDERED. Very disappointed and will not use this website again.

Horrible service!!! Customers, be aware!!! I ordered a birthday bouquet for my daughter, but unfortunately, the delivery experience completely ruined it. Despite providing detailed instructions—including her apartment number, building number, the cell phone number —the company ignored all of it. My lovely baby never received the flowers from her mom!!! This was supposed to be a sweet, thoughtful moment—completely wasted due to your poor service. By the way, this bouquet cost me more than $70. I was so disappointed! I also spent about 40 min on the phone contacting a representative to schedule a refund. The funniest final part was an email from Teleflora that the refund possessed to me due to MY ORDER CANCELATION!!! Customers read all the reviews before placing the orders!!!

Absolutely the WORST company I’ve ever dealt with! I truly believe this is a scam operation. I dealt with them over two days and paid extra for delivery by 1 PM. I called when the delivery didn't show up and was told, “Sorry, the florist won’t answer our calls. We’ll update you soon, but your order should be delivered before 7 PM.” I tracked the order online — it falsely showed it was “out for delivery.” Nothing came. The next day, they cancelled my order without my consent and said I’d receive a refund in 10 business days.

I ordered a 'Premium' Enchanted Cottage bouquet with a base price of $74.99. Although the bouquet was pretty, it was certainly NOT the Premium. I wouldn't even consider it the 'Standard' bouquet for $54.99! Very substandard!!! But don't take it from me; look at my pics. One from the Teleflora web-site and the other the actual bouquet that was sent!

Their website is a scam. They offered same day delivery on a Saturday. They accepted my payment without confirming any florists were delivering same day. They rescheduled my delivery to the next day, a supervisor "guaranteed" that they would be delivered the next day. Clearly, they were not delivered and when contacting customer service, they simply say sorry, do you want a refund? Their online delivery calendar is a scam; they deliver flowers whenever they want to. I still haven't received my flowers, I assume I never will.

I order flowers $,81, and they were supposed to be delivered that day on my daughter In-law's birthday, they failed to deliver them and then wanted me to let them deliver them the next day. So I canceled it. It's been over a week and I still don't have my money back. Do not recommend these people.

The absolute worst company ever!! I paid extra for delivery before noon and then when it still wasn't delivered by 1pm I called and they said, "Sorry the florist won't answer so it will come before 7pm now" and that's it. 0/10 customer service.

I ordered the Prettiest purple bouquet in premium version and the recipient received something completely different and below expectations. See the pictures for yourself and you will understand. When I sent an email with photos to complain they gave me a refund so that I paid for the basic version of the bouquet and they offered a future discount of 25%. I was unsatisfied with this response because even the basic version still set me back $89 with delivery costs and this bouquet looked like something I could’ve made myself or picked up in a grocery store. Next time I will call a local florist in the area. Buyer beware!!!!

I ordered a blue truck, which clearly stated on their website for a new baby boy. I ordered the most expensive arrangement of flowers and I added three balloons to the display. The blue truck was really cute, the flowers were OK, but the balloons were pink. I’m not sure why someone would put pink balloons on a blue truck that is clearly for a baby boy. I have asked Teleflora to fix this and have three boy balloons delivered but, it’s a runaround. If those three balloons are not delivered, I’m going to ask for a full refund. I’m not sure how somebody could just ruin flowers for such a wonderful occasion, but nevertheless, they did. I will not be using Teleflora ever again. In the photo you can see the blue truck, and three pink balloons. I want the three balloons that are blue delivered as soon as possible. If this can’t be done, I want a full refund because the display is ruined and not according to the website.

The arrangement received was extremely embarrassing. It was supposed to be the standard Make a Wish and my sick friend received 3 yellow daisies and a couple of carnations. NOT EVEN CLOSE to what was pictured and described on the Teleflora website. I have asked customer service for a full refund so we will see how that goes.

I ordered a plant/flower on a Thursday last week to be delivered on the next Day Friday which the application let me do. I then got an email on Friday saying it couldn't be delivered on Friday but could on Saturday which was fine. Then on Monday I got a call saying it hadn't been delivered yet and would I like it delivered on Monday which again I said yes. I just found out today, a week later it was never delivered and they canceled the order. No email or call. I just called and they said that they didn't have anyone to deliver in the area, which isn't a small town. Very unhappy with them and will never use them again. I did get the credit but what I wanted was to get this sympathy plant sent to someone special on time.

I am disappointed in this company. I ordered my husband flowers for his birthday/Father's Day. They were supposed to come in an antique pick up truck container. It came in a blue vase instead. My surprise is ruined.

I ordered a funeral spray and in spite of getting an email saying it was delivered it was not. Had I not attended the funeral I would have never know it was not delivered. I also verified with the funeral home that they did not receive it. I wonder how many people think things are being delivered when they are not.

I sent a sympathy delivery and Teleflora did not include the note. That sentiment I was trying to deliver to my friends loss of her mother was omitted. I feel that since I didn't purchase their card, they just didn't take my note serious enough to include...WORRIED ABOUT BIG BUSINESS AND NOT THE CUSTOMER.

I recently placed an order for an arrangement to be delivered late next day for a funeral viewing. I received an email 2 hrs before the viewing stating my order was canceled due to them not having a florist available in their network. I will never use Teleflora again.

I will never use their services again. I ordered flowers for a funeral, and they promised delivery on Sunday. I even paid extra to have them delivered before a certain time. They first contacted me, telling me that no one had plants. I find that hard to believe in a larger metropolitan area, but I allowed them to change things. Then, 30 minutes before the funeral starts, I get a message saying they can't deliver anything. They should have known that the day before NOT 30 minutes before the service. A service like this should do whatever possible to make sure customers get what they ordered. I understand smaller towns can be hard, but this was a larger place. And timely communication is everything. Funerals are not something that people can be flexible with. Do better Teleflora!

So disappointed!! I’ve used FTD.com so I know what good flower delivery services are like. Teleflora is terrible. I paid $15 for early delivery and the flowers didn’t arrive until 5:30pm! At 4:30 I received a notification that the flowers were delivered. I called the customer service in a panic explaining that the flowers never arrived. They said the store told them the flowers were delivered. And when I insisted it was not. They said they will refund and cancel the order. I said I NEED the flowers. Not a refund. The flowers were finally delivered at 5:30 and were not what I ordered. Online they show a beautiful arrangement and I received a bouquet in a short glass vase. Nothing close to what I paid $190 for!!

I ordered a sympathy arrangement, and they delivered something that looked like it was for a party. Totally inappropriate! They get away because they say they send something of the same “value” but not the same expression. I ordered the lilies, the other is what they sent.

I am extremely disappointed with my experience with Teleflora. I ordered two different floral arrangements to be delivered the next day, paying extra to ensure one arrived by 1 PM at a funeral home. However, at 9 AM on the day of delivery, I was informed that one arrangement couldn’t be delivered and they requested the home address instead. Given the circumstances, this was unacceptable, so I canceled this order, leaving me short one arrangement.

I will not be purchasing from Teleflora ever again. I use PayPal for protection with my purchases and they have the option to pay with it on their website. I completed the entire order and not even 10 minutes later I received a message that said they canceled my order. They wanted me to give them a call and give them my card number over the phone. I said no thanks. I ordered from 1-800-Flowers and will be sticking with them from here on.

First time ordering flowers from anyone for my 45th anniversary and what a disappointment when they showed up. I ordered the premium flower arrangement and what was delivered couldn’t even be considered their standard arrangement. It looked like a child put it together. The message I wrote online to be delivered was written on a thank you card. What a joke. I asked for a full refund or another arrangement and all they gave me was half off. I didn’t even want them. I was embarrassed to give them to my wife. I have purchased better flowers at the grocery store.

Teleflora was a disaster for me. I had a very special occasion yesterday and ordered flowers from them for delivery. They were an abysmal failure with deplorable customer service. Flowers were never delivered yesterday and they did not have the decency to contact me to express regret or tell me how they would make amends for what they did. I had to contact them today to find out why they failed. Never use them; instead opt for a local florist in the future.

My husband ordered flowers for me for our Anniversary and the florist that they subcontract left the flowers at the wrong home across the street. I went twice to knock on their door and no one was home. I called customer service and they told me there was nothing they could do. So no flowers and just lost 80 dollars. We will never use this company again. Save yourself the heartache and don't order from this company.

They are the worst flower company. I don’t recommend them for anyone. If you cancel your order they tell you that it will take 2-10 business days for you to get your money back. I will not be buying anything from them again.

Very upsetting! First time and probably the last time I’m using this. I placed my order at 7 am expecting the promise of being delivered on the same day would be kept but that didn’t happen. My order was never delivered. On my mom’s birthday. I couldn’t be there with her so I wanted to send a nice arrangement because she loves flowers but frustration. The customer service was very polite and tried to help but they couldn’t reach the store, couldn’t tell me an eta, nothing…I waited the whole day and nothing. Very disappointed because I read the reviews before but my experience was very different from what I read. It’s unacceptable because the service fee was rather expensive and the service didn’t meet the minimum. Very upsetting, very disappointing, poor service and quality. They don’t track the order. Never seen a delivery service working this way. Awful.

Call 📞 the Chapel and show pictures of delivery, that never happened!! This people are absolutely 💯 unprofessional, Why, how they are in business I will never know. They tell me that my flowers 🌹 were delivered when in fact never did. I provided a phone number for them to call 📞. The least they can do is rectified the mistak. To make worst matters you can’t even click thumbs down 👎.

Absolutely disappointing! Contacted my person to see if the plant that I paid for had been delivered on Mother's day and the answer was no. I contact Teleflora inquiring about my order which Teleflora never sent me a confirmation that it wasn't delivered The reply was, "The florist they selected never delivered". Therefore. She said, "I can give you 25% off and refund your money back." Like it's not a big deal. No ma'am. I should've of gotten that plant free. This was Mother's day and Teleflora never contacted myself that it wasn't delivered nor sent me a confirmation. I reordered the plant and took the 25% off because she was elder and I wanted her to get it asap. I Will NEVER ORDER FROM TELEFLORA AGAIN!

What I ordered online direct from the Teleflora website and what was delivered to my daughter for her graduate school graduation was not even close! There were a third of the flowers shown, and was nothing more than greenery with approximately 8-10 flowers. A complete embarrassment! When I contacted Teleflora customer service, they provided an $18 refund on a $90 purchase. As I complained further hoping for a replacement order, they no longer replied. DO NOT ORDER FROM THIS COMPANY, COMPLETE RIP OFF.

I'm so sorry that I even have to leave an absolutely horrible review...Honestly Teleflora.com was amazing. They really tried to resolve both delivery issues, This should have never ever happened, I totally blame the florist that Teleflora.com used, This florist didn't not care one freiken bit on the product that they delivered, or for that matter how it was delivered....It's extremely frustrating when you pay 120.00 for a beautiful arrangement that your expecting your 2nd mom to receive for mother's day...Boy was I soooo wrong, First of all I sent my mom last year this same gorgeous table piece with different summer flowers (NOT IN A VASE). This arrangement was spread out, but not too big (See pictures below).

Ordered a tulip plant for my mom for Mother's Day and paid extra to have it delivered on Saturday, May 10th. Didn't arrive until May 12th. This was after I received an email stating it would be delivered no later than Sunday, May 11th at COB. Not only was it late, but the plant was half-dead when delivered. My mom said it looked like it had been sitting out without water. I'm hoping that it perks up in her care. I asked for a refund as the product was not of good quality and late. They agreed to refund the extra I paid for weekend delivery as it was late. But the quality was not addressed. Their response was basically, "sorry, we were short staffed and sorry about the poor quality." This is the first time I've used them and definitely the last.

Had a terrible experience. I ordered flowers for Mother's Day and they did not arrive. We waited all day to see if they would come and nothing. Today I went to my confirmation email and clicked "track my package" and the order status was cancelled, with no explanation. I had to fill out a customer contact form to find out what happened, and they told me that my order was cancelled because it "did not meet the minimum". I did not know there was a minimum as that was nowhere to be found on the website and did not state that in the cart or anywhere in the checkout process. Also, what a bad platform that allows you to complete an order and I received a CONFIRMATION email telling me it was done, and then they cancel it and do NOT EVEN NOTIFY you. I still don't know what the "minimum amount" is. Ridiculous. Way to ruin my Mom's special day. Thanks for nothing.

The absolute WORST service ever!! I ordered an arrangement to be delivered on a specific date. I followed up on the delivery status on that date and noticed the flowers had not been delivered. I call TELEFLORA to be told my order has been cancelled as the local florist could not fulfill my order. I received no notice. If I had not checked on my order, I would not have been told my order did not take place. I was not offered any compensation except for a refund and no explanation was provided. TELEFLORA should be banned from doing business!

I placed an order for Mother's Day flowers on May 5, with expected delivery on May 10th. On May 10 at 8:02 am CDT, an email stated that delivery was on schedule. Then at 9:14 am, I was notified that the order cannot be fulfilled and was cancelled. This extremely late cancellation is totally unacceptable, since no alternate arrangement was possible. Teleflora did not honor its commitment, and did not notify me of their inability to deliver in a timely manner. I am extremely disappointed and will never place any future orders with Teleflora.

Extremely disappointed with the quality of the arrangement delivered to my mother for Mother's Day this year. Not only did it not have flowers which were supposed to be in the arrangement. It also was very much smaller than it was supposed to be her their websites description. I would think for the money I spent that a little more effort would have been made to create a flower arrangement that more closely resembled the arrangement that I chose.

Avoid at all costs — This company is a complete disaster. I placed three orders well in advance for Mother’s Day. What did I get? Two orders canceled at the last minute with zero explanation, and the third one is still floating in delivery limbo a full day after Mother’s Day. Their excuse? The florist’s vehicle has been “having issues” for over 24 hours. Seriously? They promised delivery before noon—That didn’t happen. I called again and told them to use another florist. Now they’re saying “maybe by 5 pm”. I paid extra for guaranteed Mother’s Day delivery, and they’re flat-out refusing to refund the service fee. What kind of company screws up three separate orders and offers no accountability or resolution? Customer service is a joke—Unhelpful, apathetic, and full of nothing but excuses and delays. They take your money, fail to deliver (literally), and refuse to make it right. Never again. This company is unreliable, dishonest, and utterly unprofessional.

The first picture is what was delivered. The other pic is what I ordered. I’m really disappointed and upset about this plant! It’s an ugly ass plant. I called Teleflora, and chatted with them on their website, and all they said they could do is 25% off, and 25% off my next purchase. There will absolutely NOT be a next purchase. And they couldn’t even give me the florist that delivered it so I could return it, and get something pretty. STUPID PLANT, STUPID FLORIST! I too, wish I would have read the reviews

Ordered for Mothers Day for my Mom. They changed the delivery date (not ideal but ok) then just before Mothers Day weekend they cancelled my order stating no florists were open. Why take orders you can’t fill to then cancel last minute so you can’t reach out to more reputable florists. They ruined Mothers Day and I’m still fighting for a complete full refund. I had no problems with 800-florist or FTD. Don’t use TELEFLORA you will regret it.

If only I could give negative stars. Just like literally all of their customers, I ordered flowers for my mom for Mother's Day. Surprise. They were never delivered. They made ZERO attempt to contact me and inform me. The only email I received from them stated that my delivery was on track. It was only AFTER I spoke to my crying mom the next day that I found out they didn't deliver anything. No communication. No apology. 100% a scam. This woman and her daughters should be ashamed of themselves.

I sent out emails to communicate Teleflora to give them a chance to make it right. They chose not to. So I am giving you the review. I purchased the Purple AND Hot Pink Rose bouquet with Hot Pink Gerber daisies for my aunt who is obsessed with purple. She is dying and 87 and I moved 800 miles away. I paid 75 for the premium flowers with a giant purple vase. I wanted to upload the picture of what I thought I was purchasing so you could see what was supposed to be delivered but I did upload what WAS delivered. I reached out and they didn't care and said "Here is an $18 credit for your next purchase." DISGRACEFUL!

I paid for 2-day service to ensure my wife received flowers for Mother’s Day. Not only did they fail to deliver—there was no notice, no update, and no apology. This wasn’t a late delivery—it was a complete no-show on a day that mattered deeply. You failed us and ruined a meaningful moment. Shameful. I will never use Teleflora again and will make sure others know not to trust you either.

I ordered flowers for my mom who lives in Florida and I’m in Chicago for Mother’s Day. The arrangement I ordered was $140 which I felt was expensive but the photo of the arrangement was nice. The flowers were to be delivered on a Friday. I woke up Saturday and received an email confirmation saying my arrangement was successfully hand delivered. My mom never received the flowers. When I call customer service the lady was very quick to say they would cancel my order and refund me. These were a gift and now it’s 2pm the day before Mother’s Day. I should have read the terrible reviews because this seems to happen often. They offered my 50% off my next order. Why would I place another order when they couldn’t deliver the first? I will never order through them again.

The worst experience ever. I placed an order for flower delivery specifically for a set date, not selecting the flexible delivery option with a discount, to ensure the flowers would arrive the day before Mother’s Day. On the morning of May 10, I received an email stating the flowers were being prepared and were now with the florist, scheduled for delivery that same day. That was the last and only update I received. I had customized the message on the card to reflect the sentiment of the flowers being delivered early to my elderly mother—who lives in another state—for Mother’s Day. Not only were the flowers never delivered on May 10, but I also received no further communication or update.

Placed 3 different orders for my 3 daughters and only 1 received an arrangement, which looked nothing like what I ordered. I filled out the online form about the other 2 that were missing and it gave me the option to have them delivered as soon as possible and yet they canceled my orders. Now I have 2 daughters without gifts. I then called and the "supervisor" was so rude and said they don't have an option to deliver online. Pretty much calling me a liar.

Ordered same day delivery for Mother's Day this year. It was set for that Friday. It was the only option I was given on their website, so I assumed that was all that was available. Placed my order & paid, received a confirmation by email with my confirmed delivery date. I never receive a delivery notification, so I follow up the next day. Now it says my order will be delivered on MONDAY, missing Mother's Day entirely. I call them & I am told they sent my order to a shop that was CLOSED on Friday, so there was no possibility for my order to have ever ever been delivered on time. And now that they're open & overwhelmed with orders there's nothing they can do. It's Monday or nothing. Nothing but incompetence & clownery. This is the 2nd order they have messed up for me in a matter of months. Why pay top dollar for flower delivery to people that could care less about customer service or delivering what you paid a premium for? Never, ever again.

Never again! They charge the money but don’t fulfil the order!!!! How disappointing! Basically got robbed on Mother's Day.👍 I ordered a week before Mother's Day to ensure she would get her flowers. Never happened.

This is the most disorganized outfit you could imagine. I had a Mother’s Day arrangement, that I paid over $120 for, to be delivered early Sunday morning. I paid extra to have it delivered early. Around 9:00 that morning, an ** call center calls me and says that the order is undeliverable because they don’t have a name. They have a correct address, but no name. It’s my home! You wait until Mother’s Day morning to call with a problem? What the hell? Give me my money back!!!

The day (read: hour) my Mother's Day floral delivery was supposed to happen, Teleflora canceled without reason... Simply offering a refund in 2-5 business days. There is no phone #. The email just hit me with the "sorry folks, park's closed" bit and offered nothing. Shame on Teleflora. Shame on Vanessa's Flowers or Scarr's Flowers in Plymouth, Michigan who could so carelessly cancel an order placed DAYS beforehand with zero humanity or accountability. I will never use again, and would go out of my way to prevent others from the anger and frustration of being left helpless. Hard pass.

Ordered flowers for Mother’s Day a week in advance. Paid nearly $125 and they were never delivered. The only recourse was a refund and spend 2x as much for same-day delivery on Mother’s Day. Horrible, horrible company that I would avoid at all costs.

I would not recommend this company to anyone. I ordered flowers for my mother on Mother's Day. Spent over $100 and this is what was sent. When I called customer service they said there was nothing I could do. $100 wasted. I now have to buy more flowers. DO NOT USE THIS COMPANY!

Teleflora has disappointed me in ways I cannot express. I ordered flowers for my mom 2 weeks ago to be delivered today. I got a confirmation email this morning at 10am saying they would be delivered on time, and then at 10:30 I got an email saying that the order was cancelled. Customer service offered no solution or tangible explanation- saying only that they were unable to source a florist to fulfill my order. I will state again that my order was placed 2 weeks ago. They offered no resolution, nor did they communicate with me ahead of time to say that there was a problem to give me time to find an alternate solution. Instead they waited until the last second to tell me that they would refund my money in 2-10 business days. I understand that Mother's Day is a busy time for florists, hence why I placed my order well ahead of time. I also understand that things happen sometimes, but to not have any communication whatsoever before today is inexcusable.

We ordered flowers weeks ago for Mother’s Day. Today (the day before Mother’s Day) we checked the tracking and the flowers weren’t delivered. We called them and they didn’t know what happened. They told us that the florist they contracted with had gone out of business. They didn’t even know!!!! …And they refused to fix the problem, refused to send other flowers, different flowers, any flowers, even a day late, or do ANYTHING at all (other than a refund since they have no choice). They had NO SOLUTION. And the day before Mother’s Day we cannot get flowers delivered without paying an exorbitant amount. FAIL. This company is the worst. They were disrespectful and obviously have no understanding of operational management.

I am very disappointed in your services! I placed an order online to be delivered a day before 2 days before Mother's day. I received an email today saying the order could not be processed and my refund was to be issued within a few weeks. I was so excited for my mom to receive her flowers. Your services are terrible. I know I've had issues with you guys before, but thought I would give you guys another opportunity. Never again!

1 star is a lot! Ordered flowers for Mother’s Day, they delivered wrong flowers. I ordered a plant arrangement and paid a premium. They delivered flowers in a case which could have done myself. Contacted customer service - The representative didn’t show any concern and asked to buy another arrangement with 25% off. And she put me on long hold. No accountability and have spoiled my mum's Mother’s Day arrangement!!! They don’t deserve a star at all.

What I ordered is not what was delivered - especially since this is supposed to be the premium. Delivery was smaller, not the correct color, vase or ribbon. Never again. In the future will call a local florist.

The worst customer service ever. Go somewhere else. I ordered flowers to be delivered not related to Mother’s Day. 24 hours later I received a call my order would not be delivered until the next day. 3 hours later my order was canceled, no reason given. Called customer service and they could not advise why the order was canceled, just that it was canceled. Find another florist company.

Paid for an order of same day flowers at 8 am, waited till 5:45 pm to contact them as the ordered was still not delivered. Without any explanation at all they canceled the order. Huge disappointment. DO NOT ORDER FROM THIS COMPANY!!!

Unforgivable experience. I ordered a special floral arrangement for my father’s funeral—something I took time to pick out, thinking it would be a small but meaningful tribute. The flowers were never delivered. I called multiple times, and each time I was told they would be re-shipped and delivered in time. They never were. Several different people gave me different stories, and in the end, not one of them told the truth. This wasn’t for a birthday or a casual event—this was for my dad’s funeral. A once-in-a-lifetime moment that can’t be redone. Their complete lack of follow-through, accountability, and compassion added stress to an already heartbreaking day. I wouldn’t recommend this company to anyone. Ever.

My wife was unable to attend her grandfather’s funeral due to illness and desperately wanted to send something to show that she was there in spirit. Since their daily delivery deadline was after visitation would be over, she scheduled delivery for the day before. They took it upon themselves to reschedule for the day of the service because “the shop wants to deliver fresh flowers,” insisting it would be there before visitation started. Then the start of visitation came and went, and they canceled the order because they were unable to deliver it on time. She was disconnected (or hung up on?) twice while trying to sort this out with them. I can’t begin to describe how upsetting this was for her at an already difficult time.

Very bad service. Never buy from this website. I ordered orchids and they didn’t send me what I ordered. I send 115 dollars on something I could’ve got for 20 dollars and better service anywhere else. Please don’t ever buy from this websites ever again. It's a scam. I don’t recommend.

Ordered Mother's Day floral arrangement on April 26, to be delivered on May 9th, and paid for it. On Friday the 11 of May I received an email stating my order was canceled due to Teleflora not finding any available florists to fill the order. Buying Mother's Day flowers a day and a half before Mother's Day is nearly impossible. Too many reputable flower companies to ever take a chance on these clowns.

I ordered flowers from Teleflora on April 24th to be delivered on May 2nd by 8:00 am for a funeral service. I called at 8:00 am on May 2nd to find out, that the flower shop doesn't open until 9:00 am and they reassured me that it was going to be delivered by 10:00 am, which was the time the service was going to start. Unfortunately, I received an email by 9:30 am, that the third-party florist could not deliver the flowers and requested a new delivery date. This was impossible since the funeral service was about to start. I immediately contacted Teleflora to cancel the order and requested a full refund. They kept me on the phone for 20 minutes. I received the refund 6 days later. This experience was extremely upsetting, especially given the circumstances. Teleflora's failure to deliver the flowers on time caused additional stress during an already difficult time. I hope Teleflora improves their service and communication to prevent such issues in the future.

Ordered Mother’s Day flowers. Paid for early delivery (1:00) to go to my daughter's work. They close at 3:30 (reason for early delivery) order not here @1 rep tells me since it's a business has to be delivered by 3. 3:00 no delivery 5:00 no delivery. There goes her Mother’s Day surprise. Say they can’t call the driver, can’t give me a time for delivery, 5:00 no delivery. Worst customer service. Daughter won’t get them now till after Mother’s Day. Customer service absolutely no help. They don’t care. It’s not like there $25 or $40 flowers I paid a lot to basically deliver them to myself cause now I’m at her work that’s closed wiring on flowers that I ordered. DON'T WASTE YOUR TIME OR MONEY. BETTER OFF GOING TO KROGER. THIS PLACE SUCKS!! Never again will I order or suggest anyone else to order from Teleflora.

I ordered flowers from Teleflora on April 25th to be delivered on May 1st for a funeral service. Unfortunately, late in the afternoon on May 1st, I received a notice that the third-party florist could not deliver the flowers and requested a new delivery date. This was impossible since the funeral service was on that day. I immediately contacted Teleflora to cancel the order and requested a refund. They assured me that I would receive the refund within 2-10 business days. As of now, I have not received the refund. This experience was extremely upsetting, especially given the circumstances. Teleflora's failure to deliver the flowers on time and their delayed refund process have caused additional stress during an already difficult time. I hope Teleflora improves their service and communication to prevent such issues in the future.

So, not a good choice if you want a nice arrangement that looks like what you think you are ordering from their marketing pics. Instead of it being a medium sized arrangement that, after delivery fee and taxes came to $90+, we got an arrangement that was TINY and smaller than the small one offered. Plus, it wasn’t even remotely close to the representation of what I thought I was ordering, plus they guaranteed we would be pleased even if they substituted flowers…we were NOT please! After complaining they refunded the delivery fee + tax so about $22. Oh, and we could get a discount on our next order…AS IF! Never again. Fool me once, that’s it. Go with someone reputable like FTD. Lesson learned.

Normally, I have a good experience but this time not so much. I paid extra for same day delivery which was a Friday (the day of my aunt's 79th birthday) they didn't deliver, we rescheduled for the next day, no delivery. They canceled my order. I had to reorder for the following Monday and the order was absolutely NOT what I ordered. I was extremely disappointed. I complained and they did refund me 25%.

I ordered an expensive floral arrangement for a memorial service 4 days in advance. I was informed by Teleflora that this would be taken care of. Three hours before the service I received an email from Teleflora stating that they would not be able to deliver the flowers. This is an absolutely terrible thing to do to someone and with such short notice. The Teleflora customer service representative also showed absolutely no concern for this issue and was unwilling to try to resolve it. I immediately called a local florist that stepped up to the plate and saved the day for us. In the future I will always call a local florist directly and never use Teleflora again. I would advise anyone reading this to also do the same. A rating of 0 stars was not an option and even if it was it would be too high a rating for this company.

I ordered from Teleflora about two years ago and never received the flowers. Fast forward to April 16, 2025. I decided to give them a second chance. This is what I ordered vs what I received. Two days later the flowers are dead, kind of like the customer service.

I ordered flowers for a friend in the hospital. Flowers to be delivered to a hospital on a Saturday and received an email stating they couldn't deliver due to no one was available to deliver. Then set it to be delivered on Monday. My friend was discharged and called customer service to have it delivered to her home. Then I get an email stating order cancelled and said they would refund my money. So disappointed and can't understand why they cancelled. I kept in close contact with them.

Absolute worst experience with customer service. I accidentally placed two identical orders and I contacted Teleflora and they informed me they would cancel the first order (which included the two identical orders). I placed another order because I received an email confirmation that the first order containing two of the exact floral arrangements was canceled. I only received a refund for one of the two orders on the same order number. Despite having the confirmation email of being refunded they would not refund me because the order was already delivered.

If I could give a zero, I would. Ordered Easter flowers on 4/5/25 for delivery 4/18/25. Flowers never arrived and no explanation was given - just that they couldn't be delivered on that day. Flowers did not arrive on 4/19 either. I am sharing this to warn you that if you want to get flowers to people you love (like my elderly parents), as a happy surprise or treat, don't expect that Teleflora will get it to them or even communicate with you! NEVER USE TELEFLORA!

Worst service ever! You get forced to order through them and after paying a ridiculous price for a poorly made arrangement they can not even help fixing a typo in the order. Rude, helpless and careless customer service.

I ordered an arrangement for a friend that was having a difficult time. I received an email that it was delivered, however, it was not. After a few phone calls to customer service, I received a refund. I’m disappointed and will not order again from this company.

I wish I could give this review less than 1 star. I ordered a sympathy arrangement for a funeral, and what was delivered was truly disappointing. It looked nothing like the photo—sparse, wilted flowers, poorly put together, and lacking the elegance and care expected for such a sensitive occasion. It was an embarrassment and reflected poorly on both the florist and the funeral home. At a time when every detail matters, this was a letdown I wouldn’t want anyone else to experience.

I put in an order for two of the SAME vases of roses. What arrived… was not what was pictured & was not even close to looking like the same order. I was very upset & first I emailed them where they offered me $37 of the $270 I spent. I said no. I told them to get someone to pick up the flowers & give me a full refund. I finally got on the phone & was offered a full refund back & was told to keep the flowers. These flowers are for my grandmother's mass, tomorrow. So I took it upon myself to buy more flowers & fix it up myself. I will attached photos. The photos of the flowers on the table is what I received, the screenshot is what I ordered & the ones of the flowers on the floor is after I fixed them.

I purchased flowers for a Saturday delivery. They quote one price throughout the purchasing experience and the very last, final order review page, they slip in an extra $21 "service fee" that is not mentioned at all through the entirety of the rest of the experience. I was promised a Saturday delivery. By Wednesday, when the flowers were still not delivered, I canceled my order.

I'd give minus if I could. Ordered flowers from the US to have delivered in the UK for UK Mother's Day, I ordered on Feb 21st. 20205 and received confirmation within a few minutes to deliver March. I got called 3 days after said delivery date stating they could not fulfil my order at that time (3 days after del. date) and I arranged for them to be delivered March 28th, I got called again to confirm new delivery date. March 28th came and went, NO DELIVERY!!!

I ordered a floral arrangement on Tuesday for a funeral on Sunday. Nothing about the order led me to believe it would not be fulfilled. Received a call on Saturday, one day before the funeral, and was told they could not fulfill my order. Do not order flowers from this company. They are not reliable.

It is very unfortunate that the order selected is not what gets delivered. Lady year, I ordered two flower arrangements to be delivered for Mother’s Day. Both deliveries were of a much less expensive arrangement. I should have known better but I gave this company another shot. Once again, it was not the one I selected. I am getting a $20 refund for a $80 delivery. Never again ordering from TELEFLORA. Is another florist!

I ordered a picture with 12 roses and other flowers. I got 4 roses and a few other flowers. When I called they offered me a 30% discount!! UGH I would not use them in the future. Then I was put on hold forever to even get me refund. NOT great service either way.

Our order was cancelled by Teleflora more than 48 hours after we placed it, and 24 hours before the flowers were due to be delivered. This was the reason provided: "We are usually able to provide great coverage, but regretfully we are unable to fulfill your order within our network of florists. At this time, we have cancelled your order." We will never use this business again.

Ordered flower arrangement and received a twig with 2 carnations. Company won’t tell you who filled the order and won’t refund the mess they have made. I was never so embarrassed with what was delivered.

Sympathy flowers were ordered days in advance to be delivered within a specific window of time. They were never delivered. The "customer support" (which was just an answering service) said they "couldn't get in touch with the florist" and refused to state who the florist was. NEVER use this company.

As I see with others, they did not deliver at the requested date. I specifically requested a follow up call when I placed the order to ensure there were no issues, that never happened. Rather, when the delivery window was expired, they sent me a text with an "apology". I cancelled since it was time sensitive. Plus, this was promoted by American Express, so be cautious of who they promote as well. A complete disappointment since I could have chosen anyone to fulfill the order.

I ordered flowers and accessories to be delivered to my daughter on her birthday. She lives in a small town in Illinois and I was relieved that they would deliver to her house. I placed the $117 order on Monday for Thursday delivery. On Thursday the $117 was refunded to my account and a text from them indicated they don't deliver to her zip code. Thanks a lot, Teleflora, for making me scramble to find another florist that does same-day delivery. You seriously disappointed me!

Horrible Experience – DO NOT USE TELEFLORA! I ordered a birthday flower delivery for my little niece’s 5th birthday—her first time receiving flowers, and she was beyond excited. Teleflora completely ruined that special moment by never delivering the flowers. No apology, and no compensation. Just a total failure on their part.

I ordered flowers to send to a woman who is like my mother after breast cancer lumpectomy. Ordered 3AM Thursday for delivery Thursday after 3 pm in Pittsburgh suburb. They called me Thursday to say delayed to Friday. Disappointed but ok. No contact at all Friday. No call text or email. I called to find they canceled my order. Could not cover that area. I was crushed. Did what I should have and found a local florist. Will never use again. About $100

Extremely disappointed and my embarrassment at the Funeral Home is weighing heavily on me. I ordered 13.5" X 13.5" Lucious White Lilies premium sympathy bouquet to be delivered. When I arrived to offer my condolences and saw what was delivered on my family's behalf, I was extremely embarrassed. I did contact Teleflora and received a full refund, but THE DAMAGE IS DONE. See photos of what was ordered and what was delivered. Never Again.

I got these as a last minute present for my sister, for it to be delivered to her job. I got the "Your Special Day" bouquet with balloons, a note and a medium box of chocolates. Flowers - $85 - I got premium - it was cute solid 8/10. Balloons - $15 - 3 balloons, looked tacky as hell, it was for a birthday and one of the balloons said "congratulations" and it was black while I thought they'd have it on theme colors (purple/white). The balloons were not coordinated, looks sloppy and bought at the Dollar Store tbh 2/10. Chocolates - $20 - I got the medium box, it was literally a small bag of GODIVVA CHOCOLATE, in a red bag. All tacky. I paid like $130 and got a $10 refund. Y'all just go to a flower shop, they're good at responding fast though.

Ordered a special arrangement to be delivered to local hospital. The first call I got was to say the patient was no longer in the hospital. That was not true as I work there and was able to see he was just admitted. They stated they would go back the next day. I recieved an email that it was delivered. The next day I recieved a call it was not delivered and that arrangement was no longer available. Very frustrating. Customer service poor as well. I'll never go there again.

I wished I had done some homework checking reviews before I made a purchase. Will never ever use again. Nothing but overpriced disappointment. I ordered and paid for premium set for Valentine's Day. Received just a basic package. I called that morning to try and get it right. All this turned out to be was a "switch and bait". They offered to knock 20-25% off. But that didn't happen either.

Paid $100 for a funeral arrangement-Divine Peace Bouquet- Premium. The size was 18 inches by 16 inches. The flowers were a mix of roses and other types, but all white in a beautiful display. I told the family about the size and they said it would be perfect to place on the table with the guest book. When I arrived I was devastated to see what was delivered. The size was around 12 x 10. There were purple flowers that looked more like weeds in the back, along with 2 white roses that appeared to be rescued from the trash. There were other white flowers but not even close to being fresh. I have never been so embarrassed in my 68 years. What a mistake I made and at a time when flowers mean so much.

I ordered something that was supposed to be delivered three days later. They contacted me the day of and said they couldn't deliver it. That I either had to cancel or have it delivered the next day. I choose the next day. The next day I got a confirmation that it would be delivered that day. At 2:30PM I received an e-mail saying they couldn't fulfill the order, and it was cancelled. Now I'm scrambling to send something FROM ANOTHER COMPANY that will end up being four days late.

My son ordered flowers for his girlfriend on Valentine's Day. He never received any communication from Teleflora about order confirmation, delivery times, etc. I had to go online and chat with someone to get any information. The flowers were finally delivered at 11:00pm and they weren't even the right flowers! I ended up getting a refund but still - please don't ever order from this company. It's the most ridiculous company I've ever ordered from in my life. I will never order from Teleflora again.

Order was not delivered. 3 cameras on the home and no sign of a delivery even though email confirming delivery was made. Cannot get answer from customer service. Will not use again. Never had this issue before.

Placed an order on Feb12 to be delivered to my wife in Texas for Valentines Day. I paid extra $ even to be there for this special day. On the 14th order was never delivered in was never contacted. Finally at 9 pm I got through to their customer service...no explanation for not delivering? I did get a refund but I will never recommend or use their service again. Unprofessional!!!

Placed an order a week in advance for delivery to a place of business for our mom’s last day of work. Paid extra for delivery before 1pm. Spent all afternoon chatting with TELEFLORA because the arrangement didn’t arrive by 1pm. Was assured it was out for delivery. Flowers never arrived. Will never use teleflora again.

Very disappointed, I ordered a "Bee Well Soon" floral arrangement with a cute little bee to send to my grandmother in the hospital. Instead she received roses which was nothing like I ordered. I spent extra, so it was disappointing that she didn't receive the item that I thought I was sending to her.

Placed an order for my wife to celebrate Valentine's Day. The item I ordered had a beautiful picture on the website, what she received looked like something you pickup at the front door at Walmart. The difference is Walmart charges like $25; Teleflora charged me $135.59 all in. See the pictures below to see the difference in what they "sell you" vs. what they "deliver you". I didn't mind the price, but seeing the arrangement when my wife brought it home was embarrassing. I will not be using this company again and I'm writing this review to hopefully help other make informed decisions.

These bouquets are false advertising. I ordered a premium bouquet that should have been overflowing with flowers and yet what I got was a pathetic assemble of what I would expect to see at a supermarket for twenty dollars. Not at all what was advertised. Save your money, try a different service.

Outrageously overpriced with unheard of service fees. Placed a $175.00 order, flowers were only 75.00 to be delivered on Valentine’s Day by 3:00 to a business in Green Bay. The order was delivered around 4:30! Customer service leaves a great deal to be desired as well. Use a locally owned florist.

I paid for an arrangement and was not delivered. I track the process during the day and every time I called they lied to me.. They told me that the arraignment will be delivered another day because every day is a special day… Really?? Next time I’ll look for a local and responsible floral shop.

Ordered Valentine's day flowers, they waited until 5:30 PM to inform me that they could not complete my order. I called them and they kept trying to have me get flowers delivered at a later date which is completely useless. I had to fight for them to give me a refund and had to go scrounge up flowers last minute. In the end all they sent me was a measly 30% off coupon which I can go online a find a same value coupon online so that was useless. First and Last time using this company.

I ordered flowers for my daughter for Valentine's Day and was so angry when they arrived that I needed to sit right down to write this review. I paid $139.00 for a premium package of tulips that were supposed to have an average of 30 buds in the vase. They were just delivered and they are half dead and only 12 buds. Not to mention the cheap bow that was on the vase.

I ordered a fruit basket with a plant for my elderly coworker (male) after he had surgery. To my complete surprise, with no communication whatsoever, he received a floral arrangement. A cheap glass vase, with a cheap variety of flowers. I was a florist before- daisy mums and carnations are quite inexpensive. It was pink, purple, and yellow, with a huge yellow bow that looked like an Easter arrangement. I paid 85.00. He is old fashioned- I would have NEVER sent him flowers. If I got an email or phone call about the substitute, I would have cancelled the order. To please a customer, one could have run to the store and bought some fruit. Customer satisfaction is obviously not important. I emailed my complaint, and no reply. I will never use this company again.

They acknowledged the issue and a full refund will be issued

4 times late and roses look always days old. Different color. Ordering in advance doesn't make a difference. Why. Because it will still be late delivery. Valentine's Day roses. Pretty on photos on Fingerhut. But when Teleflora deliver. Roses are not red. Old roses. Days old with blackish color. 4 times this happens. I don't recommend teleflora to no one. Delivery dates are false. False. ..... Get your date delivery in order. Y'all giving Fingerhut a bad reputation.

For $50 plus a $20 service fee, they delivered a 6" x 6" micro Valentine's Day arrangement. There were 6 tiny roses, 3 other unidentifiable purple flowers and a few sprigs of greenery. COMPLETE RIPOFF! DO NOT ORDER FROM TELEFLORA.

The flowers were pretty, however the roses were almost fully opened, the pitcher that was ordered ended up being a very cheap tall, chalky white vase. I would not have known the flowers had arrived if my dog hadn’t started barking. The arrangements was just left at the front door on the doorstep. It was rather warm outside too. I called Flowers N Fancy, which was the florist that fulfilled the order. I was told that she would talk to the delivery person. When asked about the ugly vase, her response was it said that she had the right to use something similar to what was ordered. She didn’t have anything like a pitcher. What was sent was no way similar to the Bee Pitcher or any kind of pitcher. This is no way to get business especially when told by the person at the florist too bad the order is completed. Not even an apology for how the flowers were delivered. If this arrangement was being sent to someone, I would be extremely embarrassed.

We have used Teleflora for a very long time. They never disappoint. Recently we ordered flowers for a relative that passed. They were gorgeous. Had so many that complimented on them. We would definitely recommend this florist. They go above and beyond to please.

I ordered a beautiful arrangement for my friend's Birthday, when the flowers arrived, it looked nothing like the flowers I picked out. I asked them to deliver at 8:00a.m they assured me it would arrive on time. 8hrs later finally they are here, I would not recommend Teleflora to anyone they are overpriced and unprofessional. I took a chance with them and never again. The only thing that makes me mad, it wasn't even the arrangement I picked😡😭

Ordered flowers to be delivered to my niece in hospital in Lakeway, TX for 1/11/25.I live in CA. Email flowers "hand delivered." Texted husband at bedside, nope, no flowers. He and nurses looked everywhere, no flowers. Cancelled with Teleflora. Called yesterday, 1/14/15 for delivery to home today 1/15/25 as she went home yesterday. Email this morning to be delivered today. Fortunately I opened email, said order cancelled. They wouldn't deliver 10 miles away. Called a florist direct, beautiful arrangement made and ready in 2 hours, friends in town picked up and delivered. I WILL NEVER USE TELEFLORA AGAIN!! The joke is, I could driven the 1200 miles from CA and delivered them faster myself.🤨

I had horrible experience with Teleflora. They failed us completely. We've ordered through them flowers for the new baby event. The initial delivery date was Saturday 01/04. They didn't deliver, and promised to deliver on Monday 01/06, they didn't deliver again, promised to do so on 01/07. On 01/07 they just canceled the order without even talking to us. Absolutely unacceptable service. Horrible company.

Save money and get more for your money, order from a LOCAL PROFESSIONAL FLORIST. Teleflora is an order taker only, they charge you a service charge for taking your order then they send it out to a local florist to arrange and deliver.

I placed an order for a funeral, 30 minutes later I received an email letting me know the arrangement I requested was not available. I searched the the available arrangements, called and spoke with a representative to reorder as per their request. The afternoon of the funeral I received an email saying my order was NOT delivered. Customer service claimed the driver had an issue, then they claimed they called the day prior to let me know they could not find a florist that was open to take the order (no missed calls on my phone, no VM). AVOID this business.

I will NEVER use them again! I ordered online. I’ll call a florist near recipient instead & give my speciations. Their shady pricing stages regarding size of flowers is a farce. You don’t get larger if you pay for the upgrade. I contacted them with photos of each of my purchases to compare to their online photos and looked nothing like what I saw when ordering. They gave me a credit I believe of 25% off what I paid. Wasn’t enough satisfaction for me because I wanted my bouquets large and beautiful like “premium” shows. I don’t believe the actual florists they contact specify size/amount. So I’m done with them. Can’t speak with them, only can email. No one got back with me. 👎🏼

Ordered a floral spray online from Toronto to be delivered to a funeral home in Quebec. It arrived on time and was apparently big and beautiful but I was mistakenly informed a few days later that it didn't arrive. I contacted Teleflora and they handled the whole misunderstanding very well. The phone representatives I spoke with were all professional and pleased to assist me. I'm very pleased with my experience.

We received two beautiful arrangements on December 24, 2024 from two different florists in Mission Viejo California. Neither one of them included a card stating who had sent them. I called each of the florists and they said that the order was placed through Teleflora and they should have included a card with someone’s name and neither one of them got a name. I contacted Teleflora about both orders and they would not give me any information they would not tell me who had ordered them. I will never use that company and I hope other people read this and realize what’s going on. They’re making money from these florists, but then the florist gets a bad name for not including all information in the order. It is the worst company I have ever encountered speaking to their hired employees did not help anything. I would like to thank the senders, but I am unable to.

I ordered flowers for my family in Florida through Teleflora, trusting their service to deliver a heartfelt gesture on time. What I received instead was an infuriating experience marked by incompetence, lack of accountability, and what feels like outright dishonesty. The flowers were supposedly delivered by Unique Flowers and Wedding (located at 1714 W Flagler Street, Miami), but my family never received them. I’ve made countless attempts to contact both Teleflora and this third-party florist to resolve the issue, but the responses—or lack thereof—have been appalling. Despite providing my confirmation number, email, and phone number, Teleflora claims they do not have my order. As for Unique Flowers, they have ignored every call and email I’ve sent, leaving me completely in the dark.

Placed an order back in November for Christmas flowers for My Mom To Be Delivered on Monday December 23, 2024. Received an email at 6:20 pm Arizona time saying that they were not able to deliver My Mom's flowers today and they gave me the Option of December 26, 27, 28, 29 or anytime after that.... So basically they would not be able to deliver them for Christmas as ordered!!! WHAT THE HECK IS THIS KIND OF SERVICE??? Teleflora will never get my business again. They charge your credit card then tell you they can't deliver on the day you ordered them. Basically they are floating your money!!!!

Received an email from Teleflora confirming my order was hand delivered on 12/22. It was not! Called customer service and got a complete runaround! Now I truly understand how busy the Christmas season is but to promise to deliver when you can’t is just not good business. Furthermore, emailing me and confirming delivery absolutely insults my intelligence! Were they hoping I would not have confirmed with recipient and they would be able to cheat me?! This is definitely a fraudulent practice on their part! Shame on them! My conclusion… if you want to send flowers out of state find a florist near your recipient and call them directly! Don’t trust these shady companies! 000 stars for you even though I can’t submit this with at least a 1.

We ordered a christmas arrangement for ourselves. It was delivered on time, but looked nothing like the photo-- supposed to be all red carnations but got mostly white mums and a few red carnations. The delivering florist acknowledged the difference and said to call Teleflora. They offered a discount and reordered from another florist. Surprise--nearly identical wrong flowers. After, contacting that florist, they said they could substitute if needed, but they had the red carnations--they could not explain that (the mums are a cheaper flower). The scam for Teleflora florists is they think the recipient is not the same as the sender and will not complain as they don't know what was ordered. The florist was surprised we had ordered it for ourselves and was caught red-faced. Teleflora gave us a full refund.

We ordered a trio of African violets to be delivered 12/23. The actual delivery was a Christmas cactus on 12/21. At least she received something, though it was left by the garage in 11 degree weather. Poor performance all around!

I wish I could rate less than one star. The first time I used Teleflora was for my brother's memorial spray. It showed up late, the greenery was dead, was much smaller than pictured and was just plain unattractive. It only looked vaguely like what I had ordered. I just tried teleflora again. I ordered my sister-in-law a nice Christmas centerpiece. What was delivered didn't even remotely resemble what was ordered. Not only is it greatly disappointing, and a lot of expense, but also very embarrassing that she received something so completely unacceptable. I requested a full refund. I usually do not write reviews but I feel very strongly that others need to be warned.

Not even close to what I ordered by a long shot. The recipient didn't even get the Congratulations balloon that I ordered. I'm more than disappointed. Flowers were different. Greenery and vase were different. Not even close.This was for my stepdaughter's engagement. I'm retired and really couldn't afford it.

I ordered a $110.00 Christmas arrangement with a picture showing a dozen roses and multiple other red flowers and a vase. What I received was a plastic base with four roses and no other flowers and spray painted evergreens. They gave me a 30 percent refund. I will never use or recommend Teleflora.

I placed an order for an expensive centerpiece for Christmas. I placed it on 12/6 to be delivered on 12/16. I got a email on 12/14 that they couldn’t fulfill the order and I would need to wait 10 business days for a refund. I have waited & called repeatedly and still no refund! When I call they are all reading from a script even their supervisors! You won’t get an apology and you’re lucky you get your refund. They are following fraudulent practices that are against the law by not refunding the money. I’m now faced with opening a fraud case to get my refund for an order that they couldn’t fulfill. I strongly suggest that no one uses them!!!!

This is the worse example of false advertising I have ever experienced. My aunt ordered this floral arrangement as a Christmas present. I received it yesterday and sent her the picture of the arrangement. She sent me back a picture of what she ordered and they look nothing alike. I am so disappointed and sad that such a sweet gift was ruined due to dishonest business practices.

This company is the worst. All they do is lie!!!! Never received order by agreement date and time. They are scammers. Use any other company instead of them. Called them 4 times about the order and kept getting the same explanation.

I would give zero stars if I could. I have spent more than 4 hours on the phone with them over the last week trying to get a resolution to an order that was never delivered. They promised 4 times to redeliver (which I had to fight for) and each time it didn't happen with no communication - they would just cancel the order. When I would follow up they said their local florists "couldn't fulfill the order" even after I agreed to let it be "florist's choice." You're telling me no florist has a plant they can send over the course of a week?? The customer service is ABYSMAL even at the management levels - they just don't care and want to rush you off the phone. I WOULD NEVER ORDER FROM THEM.

I had an extremely disappointing experience with Teleflora. I ordered flowers to arrive on 12/14 for an important occasion, but they never showed up. After confirming via email that the delivery would happen on 12/15, the date was pushed back again to 12/16, and now they’re saying they won’t deliver until 12/17! This repeated delay is completely unacceptable, especially for time-sensitive orders. I won’t be ordering from Teleflora again and strongly advise others to consider a more reliable service.

Ordered flowers for spouse birthday on Wednesday evening for Thursday delivery. Thursday got a call saying flower shop can't deliver and doesn't answer their phone. On Thursday Teleflora sent to order to another shop for delivery. Then called to say the new flower shop couldn't deliver on Thursday so set it for Friday delivery. Friday Teleflora called to say they were unable to deliver on Friday because one day ahead of time is not enough time. Chose a different shop for delivery on Saturday. Teleflora called on Saturday and said the shop can't deliver on Saturday. I told Teleflora to cancel my order. Absolutely the worst flower ordering experience I've ever had, and I've been ordering flowers for decades. STAY AWAY.

I will NEVER use this service ever again. Failure to deliver my flowers for my Aunt’s Funeral - unacceptable. I missed time with my family tracking this order down to be handed failure by this organization. Full refund doesn’t make up for time I spent chasing this down and not being with my family.

I ordered the highest quality and the lowest was delivered and was even missing a candle. Never again will I ordered from this site. Sent an email and spent 90 dollars and they want reimbursed 27 dollars.

Unbelievable bad customer service; nothing but excuses, would not cancel order even though flowers had not yet gone out. Chatted several times with CSRs and was given the same scripted answers every time. Asked if I could have the name of the florist fulfilling the order and they told me it was not allowed, so basically you never know who is going to be supplying your flowers.

12/05/24. I am extremely dissatisfied with my experience with Teleflora (ORDER NUMBER: **). I ordered flowers for next-day delivery, but from the start, the service was a complete failure. First, I was told the delivery couldn’t be completed because the address couldn’t be found. When I asked if the recipient had been contacted, as I specifically requested, I was informed that information wasn’t even included in the delivery details. After some back and forth, I was promised delivery the next day, but that never happened. I called again and was told the flowers would arrive on Monday, well past the original delivery date. When I expressed my frustration, I was then told delivery would occur two days later, turning what was supposed to be a "next-day delivery" into a week-long wait. This is completely unacceptable.

I purchased a premium bouquet for a funeral service...And a standard (small) bouquet was delivered....I called customer service and was told I would receive an $28.00 refund and was told to wait 7 business days....Well after those 7 business days passed I called customer service back and was told that I would receive the full amount of 88.04 refunded due to how unhappy I was with my flowers...As of today I still have not received a dime from them...DON'T BUY FROM THESE PEOPLE...THEY LIE AND PACIFY THEIR CUSTOMERS...OVER AND OVER...PLEASE PURCHASE LOCALLY.

First time ordering through Teleflora. I should have visited this page beforehand. I purchased a small succulent arrangement as shown in the picture below which was specified to measure 10.5"L by 9"H. My daughter received a 6"L by 3"H arrangement in a fake log instead of a bamboo box. We got less than 20% of the overall size displayed (6×3)÷(10.5×9)=19.4%.

I ordered a Christmas wreath to be delivered. While the delivery was on time, the wreath was not at all up to par of what I ordered. I ordered a PREMIUM rustic holiday wreath. See photos for what was delivered versus what is on the website. I understand that substitutions may be made, but this had parts missing entirely -- the leaves, the red berries, the pinecones, the birds. Disappointing and embarrassing -- especially when given as a gift. Will not use Teleflora again. I have reached out to them but have not yet heard back.

At noon yesterday, I ordered flowers and had same-day delivery as an option, so I chose it. This morning at 6:50, I received a text saying there was a problem with the order and to reply yes if I wanted to learn more. Did they reply in a text, noooo. They sent an email, and I had to pick another day, and today was an option, which I chose. We will see if they deliver (literally and figuratively). They already had the location of the delivery, so the computer program should not have given same-day as an option, if the local florist was too busy? Why did it take almost 13 hours for them to contact me to resolve the issue? Why do I think they would have happily kept my money and never delivered the flowers?

This is the WORST company I have ever dealt with. I ordered flowers for my sister's birthday. And said florist closed on Saturday and promised they would be delivered the following Monday. Well they canceled my order all together and said they are at their teleflorist limit on orders. It was her 75th. And your company dropped the ball. Said I would receive a refund. Do not use this company if you don't want to be disappointed. Their customer service could care less. My family of 10 siblings and their families will never order from this company again.

Very bad experience. Ordered a Thanksgiving table centerpiece with candles two full weeks in advance for delivery 11-27. What was delivered was nothing remotely like what I ordered: tiny tin bucket with a few sad flowers, no candles, not a centerpiece, just useless.

I ordered same-day delivery flowers for my friend's birthday the next day. I had a very strict budget and the website showed my total to be a few dollars over what I had planned. I was okay with that until I checked my bank statement the day of the delivery only to see they charged me a little over $25 what I expected to pay. I called customer service to figure out why I was overcharged only for them to tell me that they are a US-based company so the subtotal I saw on the website was in USD (I live in Canada and made the order to a friend in Canada). There is nowhere on the site that indicates the prices are in USD and it is extremely misleading not to make it clear what currency customers are paying in. I never would have made a purchase if I knew the price would be way beyond my plan. On top of everything, when the flowers arrived at my friend's house they did not look as fresh as I thought they should either.

I ordered birthday flowers and my credit card was charged immediately. The recipient never got the bouquet. I never got any information of non-delivery. I only found out it wasn’t delivered when I talked to the recipient and followed up by calling customer service. They claimed they tried contacting me about not having any florist in the area after the delivery date. This is inaccurate and unacceptable. They should have never taken money before knowing if they could make the delivery. Worldwide delivery is clearly false advertising and I will never order from them again. Date of experience: November 25, 2024.

This was the worst flower arrangement I have ever seen. The picture tells the entire story. I think they went to Kroger and bought an arrangement for 5 bucks. I would suggest you pass on this company.

I am only giving 2 stars because we were able to get a 75% refund. My husband and I made a last minute order for a spray called “Lavender Reflections”. The viewing was the next day but on the website they were advertising same day & next day deliveries so we weren’t too worried. To be safe we also paid an extra $15 for the arrangement to be delivered to our home before 1 pm. Were we wrong! Not only was the arrangement delivered two hours late, it definitely did not look how we were expecting. We understood that the arrangement would not have looked exactly like what was posted online but the arrangement was clearly rushed, lots of “bald spots”, a lot less flowers & was way smaller than what was posted online. The spray was supposed to measure 29.5 inches wide but when received, it only measured 19 inches. What we ordered was a standing spray which would’ve included an easel but that was not delivered with the flowers.