Teleflora Reviews

Paid extra for flowers to be delivered before 1PM for my mom's birthday. Not only did the flowers not get there before 1PM, they never came at all. Never followed up or notified me, so I had to call an hour before they opened and informed me "They cannot get ahold of the florist." Waste of money.

My brother-in-law's brother died in a car accident. I wanted to send flowers to the calling hours. I googled florists near the location and found a place that had beautiful arrangements. Picked one out. Placed the order. Within an hour, I got an email that they couldn’t make my order or deliver it, so I’d be refunded. So then I just went on the Telaflora site since they are a bigger company, I thought they’d be more reliable. Again searched for an appropriate arrangement for this heartbreaking occasion. Found something appropriate and ordered it. I just assumed it was delivered, but when my sister didn’t mention seeing them, I checked my email and it was confusing because although the order was confirmed and was in the hands of the florist, the delivery date was never reached.

Unreliable and disappointing. I was notified on the scheduled delivery day that the flowers I ordered a full week in advance would not be delivered because they were “at capacity” for Mother’s Day. The entire reason I ordered early was to avoid exactly this situation. What makes this even worse is that this is the second time in the past year that this has happened with Teleflora — and I rarely order flowers to begin with. A company that specializes in delivery should be able to manage holiday demand or stop accepting orders they cannot fulfill. They offered 25% discount on future order. I already gave them a second chance, why bother with a third! If your floral delivery is important, do not use Teleflora. They have proven to be unreliable when it matters most.

This was the worst floral service I have ever had in my life! I had ordered flowers for my mother. She never received them. They allegedly gave me a refund, which I have yet to see posted. Then I had ordered another bouquet for my mother-in-law and instead of her receiving the deluxe flower arrangement that I paid for which was well over $100 she got what looked to be a $20 flower arrangement for a graduate and they would not give me a full refund. I even had pictures to prove to them what she got, and they only refunded me $28, which is nowhere near what I paid for! This is the biggest scam and I just don’t understand why we can’t do something about this?!

Order # 1160180792. Around Mother’s Day weekend, I placed an order with Teleflora for a deluxe flower arrangement to be delivered on Saturday, May 9. The flowers were intended as a Mother’s Day gift and were time-sensitive. The order was not delivered as scheduled. I contacted Teleflora customer service to ask for an update and to request that the flowers be delivered as soon as possible. Instead of resolving the missed delivery, Teleflora cancelled the order and issued a refund. I did not request that the order be cancelled, and I specifically told Teleflora that I did not want a refund as the only resolution. I wanted the order fulfilled.

Horrible! Will never use again. Ordered a Mother's Day gift and it never arrived.

I placed an order, through Teleflora, for a small arrangement (12 x 12) for $59.99 US. Teleflora was supposed to give me a discount which equated to me paying the same in Canadian dollars. I ordered and specified I would be picking up the next day at the end of day at a local florist. Little did I know, a cancellation of said order was sent to my junk mail the following morning.

What arrived to my mother and MIL had little to no resemblance to what I ordered. This is beyond reasonable substitution. Cheaper flowers were sent with even cheaper fillers (fern and baby's breath) in lieu of succulents. They offered me a 20% credit for each arrangement which doesn't feel proportional to this feedback from my MIL on Mother's Day:

Ordered a very nice arrangement for approximately $90 and was delivered a pathetic looking arrangement. They offered me 25% refund and insisted on 50%. If you look at the pictures, you can see exactly what I ordered to the left and exactly what they gave me. There were less than 50% the number of actual flowers on the arrangement that was delivered. I would exert tremendous caution in using this company in the future because it is truly Russian relative to what you were even though you are a very specific arrangement. Basically a total disaster.

Worst florist in the world and will never use them again. Ordered flowers for Mother's Day a month early and these grifters never delivered the order. Horrible customer service. Go out of business. You suck!!

Terrible company. They are not a florist but a phone middleman. Promised but didn't deliver flowers for Mother's Day.

I got a call out of the blue from my mom and they delivered the flowers. It was a little late but I appreciated the effort and my mom was excited and happy to receive the flowers.

DO NOT BUY - WILL NOT SEND ACTUAL ARRANGEMENT YOU PURCHASE. For Mother's Day I could not attend in person, so opted to send flowers instead. I upgraded the arrangement to 'Premium' and paid $196 ensure it would look nice. To my horror when I get a text that they delivered, I see a drug store flower arrangement with some partially dead flowers that look nothing like what I paid for. In calling Teleflora to either rectify this or get a refund for these junk flowers - I was offered a '25 % refund'. I escalated to the manager, as the flowers sent weren't even worth the same value with that refund. Absolutely absurd and terrible mother's day experience. Will just request the refund through my credit card instead.

Wow! Horrible experience! I ordered a week ahead for Mother's Day and they didn't dismiss l deliver at all! When I asked for delivery the next day they said no and only offered me a refund. Nothing else. They are horrible! Avoid at all costs!

I will NEVER order from this scam of a company. I ordered the Violets and Butterflies Plant for my daughter for Mother's Day 2026. When the order was delivered it was absolutely NOT what I ordered and NOT even close to what I ordered. It looked cheap, cheesy and my 5 year old granddaughter could have done a better job. The cheap bow didn't even match this alleged "arrangement" if that's what you even want to call it. NEVER AGAIN!!! STAY AWAY FROM THIS SCAM OF A COMPANY. There wasn't even one darn purple flower. Oh but they put a shifty purple ribbon on the white basket that didn't even match the red and white ground flowers. Pathetic! I gave 1 star because I had to rate my experience. But ZERO stars is a better fit.

Zero....Placed an online order May 5th for my 86 y.o. mother in Florida for Sunday Mother's Day. No problem ordering..Ssmooth.. My mother never received any flowers on Sunday .. Thinking it may have been delivered to another Mobile Home address I went to check the status..Guess what ..The ordered was CANCELLED! I never got notified of this cancellation (email or phone call). I called CS and the associate said my order total didn't meet the minimum order status for that area!!!! OKAY, well, why didn't get notified at the time of the order???? Or have someone contact me??? I believe Teleflora's actions were conducting business in bad faith, so that I wouldn't take my business elsewhere. Note: zero stars - NOT ONE.

I am very disappointed in the arrangement my mother got. I bought the deluxe which is supposed to be over 29 flowers and it looks like she got about half of that. Also, I bought this particular arrangement (How sweet it is) because she likes the color orange. I only see one orange flower.

I’ll never order through Teleflora again. They cancelled my Mother’s Day order without letting me know and I called and all I got was “sorry.” They never informed me. Had I known in advance I would have made other arrangements for Mother’s Day.

This company is a scam. We paid over $100 for a bouquet for Mother’s Day and said it would be here. Late ? Ok I can work with that. But no, this company said DELIVERED to our address, and it was NOT. There was no proof photo or anything showing they actually delivered our flowers. This is so scummy and I hope these people learn their lesson. They will be hearing from our business legal team soon. Shame on Teleflora and may they rot!

I have ordered several times now. The 19.99 delivery is a good price. The pictures they advertise and what actually gets sent is potluck. I have to wonder if ordering the more expensive deluxe option really matters when the florist is making these arrangements. I am always shocked the picture of what I ordered versus the actual fulfillment. They are not even the same type of flowers! Also, one recipient yesterday in Albuquerque wasn't even alerted to the delivery. The flowers sat for four hours in a hidden location!! That really irritates me. I'm not bothering reaching out. In the past I paid for a more expensive butterfly vase to be sent and a plain one was used instead. When I notified Teleflora they just gave me a discount code to use the next time.

I ordered a sympathy bouquet for the passing of a friend’s father that was all white. I also specifically picked one with hydrangea in it, and selected the most expensive “premium” version for an order grand total of $112 with a discount code. She received a brightly colored bouquet that bore absolutely no resemblance to the original and looked like a $20 drugstore bouquet. There were two stems of roses, two stems of lilies, and a bunch of filler flowers. They offered me a $28 refund plus a coupon for a future order. Even after being supplied with images, they would not offer any further compensation “since the order was delivered.” Absolutely terrible experience.

I would give zero stars if I could. Do not trust Teleflora with your special occasions. I will never use this company again, and I strongly recommend everyone else steer clear. I am beyond disgusted with the "service" I received. I did the responsible thing and placed my Mother's Day order two weeks in advance to avoid any issues. I received a cancellation email the day before Mother’s Day. The excuse? They "couldn't find a florist" in their network to fulfill the order. We are talking about the 6th largest metro area in the United States. If a national floral brand cannot find a partner in a massive metropolitan hub with fourteen days of lead time, they have no business being in the delivery industry.

Don't do it! I placed an order Wed per their website calendar delivery open window showing today Friday May 8th, but got an email at 9:53 am this morning stating that they 'were unable to place... my order on the requested day.' I asked the supervisor why don't they pay Instacart or Uber to grab a tulip from a grocery store and get it done, they wanted to push for next Tue or Wed with a 50% discount -- but I said absolutely not. So of course, I cancelled and after doing business with Teleflora for years for the same Mother's Day recipient in Ocala, Florida - now I have to wait 6-10 to see my refund.

This company should not exist. Terrible is an understatement!

Placed an order in April for deliver for Mother's day. The day of delivery they state they can't deliver until Tuesday...they suck.

Don’t even glance at this trash website. It’s like dropping 300 on a beautiful bouquet only to get a Temu. Not even color accurate delivery to your house.

DO NOT TRUST THEM WITH YOUR ORDER! I placed an order for Mother's Day Flowers only to find out MANY DAYS later, on Thursday before Mother's Day, that they could not fill my order due to lack of local florists. HOW THE HECK CAN YOU CANCEL AN ORDER 3 days before a major special event. Now I am forced to pay even more with another florist thanks to my new last minute order. If you have a special order delivery I would not trust that they can fill it. Terrible customer service!

Do not use Teleflora unless you don't care what is sent. I was trying to send an arrangement of all sunflowers because that is the person's favorite flower. Plus it was suppose to be a pick me up as to finish the school year strong. They got some arrangement that was half the size of the one I ordered so not even worth the $112 I spent on the original arrangement. There was not even 1 single sunflower in the arrangement and some of the flowers where already wilted. I did call to see what they would do and I got a tiny refund that did not even cover the tax and delivery fee. Go elsewhere.

Paid $160 for flowers to be delivered to my mother’s funeral. Received a small cheap looking basket that looked NOTHING like what I ordered. Refused refund. Worst florist experience ever. Will NEVER use this service again. Do NOT recommend.

The floral arrangement sent to my brother's memorial service was completely different than what I ordered. When I contacted customer service I was offered a 30% discount on my next order. I was eventually given a 30% refund. I ordered a standing spray cross, I received a floral basket.

Do not order from this company, I ordered flowers for a funeral, requesting delivery the day prior. They delivered same day and the arrangement was not what was posted, paid way too much for a 4-day-old arrangement for a funeral! Absolute trash company to work with!

I placed an order for anniversary flowers to be delivered. My order was processed and I was charged only to receive an email stating that my order questionable and if I wanted to place an order to call the hotline. When I called the representative offered little to no help and simply stated my order will not be honored for being “questionable” Teleflora does not deserve to call themselves a business when they don’t fulfill the simple task of a transaction and delivery.

Absolutely terrible.. I have never been so disappointed. Will NEVER use the company again. Don’t purchase from them.

DON'T USE TELEFLORA. THEY DO NOT DELIVER. THE JUST TAKE YOUR MONEY. THEY ARE A SCAM!!!! They do not deserve any flowers but I can't leave this review to warn other people without giving them one. They are the worst!!!

If I could give Zero Stars I would. Our funeral flower arrangement that we ordered weeks in advance did not get delivered for the service despite opting to pay extra for early delivery. When speaking to Kay (Teleflora Supervisor) she stated they knew the arrangement was not going to be delivered on time and attempted to resource other local florists. We, the customer, were never notified of this change or we would have found another way of sending flowers or a gift to the deceased's family. Terrible service. They did not offer to send the flower to a home address after a full refund was requested. Egregious.

I will never order from this company again. I ordered flowers for my daughter's 30th bday on 4/22 to be delivered to her job on 4/27. I just happened to notice today, April 26, that the money was refunded to my credit card. When I checked the tracking it said order cancelled. I called customer service and was told there were no florists in that area. Nothing they can do about. I was never notified.

I am so mad right now that I could cry and if I could rate them 0, I would have done it. My daughter is turning 18 and is attending a college in Cambridge, Massachusetts. My family and I live on the west coast, so she will be spending her 18th birthday without her family. To make her day special and remind her that her family is thinking about her on her birthday, I have placed an order of flower bouquet 3 days before her actual birthday after thoughtful research and consideration (after all, it is the 18th birthday). Arranged the delivery date to be one day before the actual birthday, so the flower gets delivered near the mail center closing time, she has an extra day to receive her present.

Ordered for admin day. Specifically selected premium option to get the biggest arrangement.. what was delivered had a quarter of the flowers. They refunded $24 but just wanted what we ordered and paid for to be delivered. Lesson learned- never again!

All of the complaints are correct with my experience using Teleflora. Order was nothing close to what was paid for and ordered.

I ordered a flower for my significant other's funeral. They never delivered the flower. I call, they said they canceled the order, never text or call me. He had no flower from my family, which meant a lot to me. I could have went to a florist and ordered one if I had known that couldn't deliver. Before she took the order, she checked availability and said it was available. This is poor service, never use them again or Youflower. I ordered on the 2nd of April, service was on the 4th of April.