Teleflora Reviews

Wow! Horrible experience! I ordered a week ahead for Mother's Day and they didn't dismiss l deliver at all! When I asked for delivery the next day they said no and only offered me a refund. Nothing else. They are horrible! Avoid at all costs!

I will NEVER order from this scam of a company. I ordered the Violets and Butterflies Plant for my daughter for Mother's Day 2026. When the order was delivered it was absolutely NOT what I ordered and NOT even close to what I ordered. It looked cheap, cheesy and my 5 year old granddaughter could have done a better job. The cheap bow didn't even match this alleged "arrangement" if that's what you even want to call it. NEVER AGAIN!!! STAY AWAY FROM THIS SCAM OF A COMPANY. There wasn't even one darn purple flower. Oh but they put a shifty purple ribbon on the white basket that didn't even match the red and white ground flowers. Pathetic! I gave 1 star because I had to rate my experience. But ZERO stars is a better fit.

Zero....Placed an online order May 5th for my 86 y.o. mother in Florida for Sunday Mother's Day. No problem ordering..Ssmooth.. My mother never received any flowers on Sunday .. Thinking it may have been delivered to another Mobile Home address I went to check the status..Guess what ..The ordered was CANCELLED! I never got notified of this cancellation (email or phone call). I called CS and the associate said my order total didn't meet the minimum order status for that area!!!! OKAY, well, why didn't get notified at the time of the order???? Or have someone contact me??? I believe Teleflora's actions were conducting business in bad faith, so that I wouldn't take my business elsewhere. Note: zero stars - NOT ONE.

I am very disappointed in the arrangement my mother got. I bought the deluxe which is supposed to be over 29 flowers and it looks like she got about half of that. Also, I bought this particular arrangement (How sweet it is) because she likes the color orange. I only see one orange flower.

I’ll never order through Teleflora again. They cancelled my Mother’s Day order without letting me know and I called and all I got was “sorry.” They never informed me. Had I known in advance I would have made other arrangements for Mother’s Day.

This company is a scam. We paid over $100 for a bouquet for Mother’s Day and said it would be here. Late ? Ok I can work with that. But no, this company said DELIVERED to our address, and it was NOT. There was no proof photo or anything showing they actually delivered our flowers. This is so scummy and I hope these people learn their lesson. They will be hearing from our business legal team soon. Shame on Teleflora and may they rot!

I have ordered several times now. The 19.99 delivery is a good price. The pictures they advertise and what actually gets sent is potluck. I have to wonder if ordering the more expensive deluxe option really matters when the florist is making these arrangements. I am always shocked the picture of what I ordered versus the actual fulfillment. They are not even the same type of flowers! Also, one recipient yesterday in Albuquerque wasn't even alerted to the delivery. The flowers sat for four hours in a hidden location!! That really irritates me. I'm not bothering reaching out. In the past I paid for a more expensive butterfly vase to be sent and a plain one was used instead. When I notified Teleflora they just gave me a discount code to use the next time.

I ordered a sympathy bouquet for the passing of a friend’s father that was all white. I also specifically picked one with hydrangea in it, and selected the most expensive “premium” version for an order grand total of $112 with a discount code. She received a brightly colored bouquet that bore absolutely no resemblance to the original and looked like a $20 drugstore bouquet. There were two stems of roses, two stems of lilies, and a bunch of filler flowers. They offered me a $28 refund plus a coupon for a future order. Even after being supplied with images, they would not offer any further compensation “since the order was delivered.” Absolutely terrible experience.

I would give zero stars if I could. Do not trust Teleflora with your special occasions. I will never use this company again, and I strongly recommend everyone else steer clear. I am beyond disgusted with the "service" I received. I did the responsible thing and placed my Mother's Day order two weeks in advance to avoid any issues. I received a cancellation email the day before Mother’s Day. The excuse? They "couldn't find a florist" in their network to fulfill the order. We are talking about the 6th largest metro area in the United States. If a national floral brand cannot find a partner in a massive metropolitan hub with fourteen days of lead time, they have no business being in the delivery industry.

Don't do it! I placed an order Wed per their website calendar delivery open window showing today Friday May 8th, but got an email at 9:53 am this morning stating that they 'were unable to place... my order on the requested day.' I asked the supervisor why don't they pay Instacart or Uber to grab a tulip from a grocery store and get it done, they wanted to push for next Tue or Wed with a 50% discount -- but I said absolutely not. So of course, I cancelled and after doing business with Teleflora for years for the same Mother's Day recipient in Ocala, Florida - now I have to wait 6-10 to see my refund.

This company should not exist. Terrible is an understatement!

Placed an order in April for deliver for Mother's day. The day of delivery they state they can't deliver until Tuesday...they suck.

Don’t even glance at this trash website. It’s like dropping 300 on a beautiful bouquet only to get a Temu. Not even color accurate delivery to your house.

DO NOT TRUST THEM WITH YOUR ORDER! I placed an order for Mother's Day Flowers only to find out MANY DAYS later, on Thursday before Mother's Day, that they could not fill my order due to lack of local florists. HOW THE HECK CAN YOU CANCEL AN ORDER 3 days before a major special event. Now I am forced to pay even more with another florist thanks to my new last minute order. If you have a special order delivery I would not trust that they can fill it. Terrible customer service!

Do not use Teleflora unless you don't care what is sent. I was trying to send an arrangement of all sunflowers because that is the person's favorite flower. Plus it was suppose to be a pick me up as to finish the school year strong. They got some arrangement that was half the size of the one I ordered so not even worth the $112 I spent on the original arrangement. There was not even 1 single sunflower in the arrangement and some of the flowers where already wilted. I did call to see what they would do and I got a tiny refund that did not even cover the tax and delivery fee. Go elsewhere.

Paid $160 for flowers to be delivered to my mother’s funeral. Received a small cheap looking basket that looked NOTHING like what I ordered. Refused refund. Worst florist experience ever. Will NEVER use this service again. Do NOT recommend.

The floral arrangement sent to my brother's memorial service was completely different than what I ordered. When I contacted customer service I was offered a 30% discount on my next order. I was eventually given a 30% refund. I ordered a standing spray cross, I received a floral basket.

Do not order from this company, I ordered flowers for a funeral, requesting delivery the day prior. They delivered same day and the arrangement was not what was posted, paid way too much for a 4-day-old arrangement for a funeral! Absolute trash company to work with!

I placed an order for anniversary flowers to be delivered. My order was processed and I was charged only to receive an email stating that my order questionable and if I wanted to place an order to call the hotline. When I called the representative offered little to no help and simply stated my order will not be honored for being “questionable” Teleflora does not deserve to call themselves a business when they don’t fulfill the simple task of a transaction and delivery.

Absolutely terrible.. I have never been so disappointed. Will NEVER use the company again. Don’t purchase from them.

DON'T USE TELEFLORA. THEY DO NOT DELIVER. THE JUST TAKE YOUR MONEY. THEY ARE A SCAM!!!! They do not deserve any flowers but I can't leave this review to warn other people without giving them one. They are the worst!!!

If I could give Zero Stars I would. Our funeral flower arrangement that we ordered weeks in advance did not get delivered for the service despite opting to pay extra for early delivery. When speaking to Kay (Teleflora Supervisor) she stated they knew the arrangement was not going to be delivered on time and attempted to resource other local florists. We, the customer, were never notified of this change or we would have found another way of sending flowers or a gift to the deceased's family. Terrible service. They did not offer to send the flower to a home address after a full refund was requested. Egregious.

I will never order from this company again. I ordered flowers for my daughter's 30th bday on 4/22 to be delivered to her job on 4/27. I just happened to notice today, April 26, that the money was refunded to my credit card. When I checked the tracking it said order cancelled. I called customer service and was told there were no florists in that area. Nothing they can do about. I was never notified.

I am so mad right now that I could cry and if I could rate them 0, I would have done it. My daughter is turning 18 and is attending a college in Cambridge, Massachusetts. My family and I live on the west coast, so she will be spending her 18th birthday without her family. To make her day special and remind her that her family is thinking about her on her birthday, I have placed an order of flower bouquet 3 days before her actual birthday after thoughtful research and consideration (after all, it is the 18th birthday). Arranged the delivery date to be one day before the actual birthday, so the flower gets delivered near the mail center closing time, she has an extra day to receive her present.

Ordered for admin day. Specifically selected premium option to get the biggest arrangement.. what was delivered had a quarter of the flowers. They refunded $24 but just wanted what we ordered and paid for to be delivered. Lesson learned- never again!

All of the complaints are correct with my experience using Teleflora. Order was nothing close to what was paid for and ordered.

I ordered a flower for my significant other's funeral. They never delivered the flower. I call, they said they canceled the order, never text or call me. He had no flower from my family, which meant a lot to me. I could have went to a florist and ordered one if I had known that couldn't deliver. Before she took the order, she checked availability and said it was available. This is poor service, never use them again or Youflower. I ordered on the 2nd of April, service was on the 4th of April.

I purchased Colors Of The Rainbow Bouquet (Premium) priced at $124.99 + tax + shipping for my mom. I was expecting big bouquet measuring approximately 28 1/2 inches tall by 23 1/2 inches wide as described on the Teleflora website. When it got dropped off on my porch, its looked tiny. I never measured flowers before but this was insulting, so I got out my tape measure. It measured 17 inches wide. Seriously! Teleflora should have florist take pictures of what they're delivering to ensure this doesn't happen.

Ordered flowers on a Thursday to be delivered on a Friday for a birthday. Friday came and the flowers were never delivered. Was never contacted advising me they were getting delivered Called customer service and they said they would be delivered on the next day. Saturday came and flowers still not delivered. Called customer service again, was advised the florist couldn’t fulfill the order. Don’t waste your time. Don’t do business with this company.

This first photo is of the flowers I ordered for our daughter for her birthday. Pink pastels are her favorite color. The second photo is what she received. Red and orange roses, daisies and babies breath. None of these flowers are in the bouquet I had hoped for. The only pastel rose was white and as you can see, it is dead. I sent and email and chatted with a rep and the best they could offer was a 25% refund and 25% discount on my next purchase. Why not a full refund or send the right flowers? This is why I always ask for a photo of the flowers received because you never know when the florist they are using is picking up a bouquet at Trader Joe's, putting them in a vase and calling them 'premium'.

I ordered a medium sized bouquet called Island Dreams - black glass cube vase, described like this: "Folded, deep red ti leaves form a decorative collar around yellow cymbidium orchids, red ginger, red roses and yellow roses. Lily grass lends a fresh touch of green." There was also green bamboo. What was delivered was a couple large red roses, like six WHITE roses, GREEN ti leaves and dead tan bamboo. I see nary a cymbidium orchid. Not comparable, no matter what season. At least stick to the color scheme as advertised. The extra star is because my friend seemed to like it. I don't.

I would not recommend this company. As someone who worked for a florist for over 10 years, this was the most unprofessional flower service I’ve ever experienced. I ordered flowers for a funeral, and they contacted me about service times—which, in hindsight, should have been a red flag. The arrangement was scheduled to be delivered the day before the service, so timing should not have been an issue. Instead, I received a call one hour after the service had already ended, while I was at the repast, asking where they could deliver the flowers because they had been unable to complete the delivery beforehand.

I would not recommend anyone to do business with Teleflora. I placed two separate orders for two separate towns for Get Well flowers. I was scheduled for next day delivery and on the morning of the day of delivery, I get an email from Telaflora stating delivery can’t be made on scheduled day. I call customer service and they can’t provide any explanation as to why. They just kept saying the florist can’t deliver today. He tells me if they can deliver it on Sunday and as I’m talking to him on the phone, another email Arrives stating the same thing for my second order. He looks it up and again with no real explanation, says that order can’t be delivered for another 3 days. I canceled both immediately. Not sure what criteria they use to subcontract local florists, but Telaflora is unreliable. They contact you by email hoping to avoid serving the customer about their failures. Stay away, save your money and spread the word. Telaflora is not the company to call to trust your floral needs.

Took 3 times on live chat delivery that I asked for as priority for yesterday. Still not there. Promised yesterday by rep it would be there early today. Today told florist has no idea when it will be there and can’t cancel and they can’t contact the driver. I just have to wait. Waste of money and time. Who wants their birthday flowers a day later. They took off the priority fee and 25 percent from the bill. This is still unacceptable and frustrating. Do not use. Call florist direct.

I ordered flowers for a certain day and they still haven’t arrived. The guy on the phone says he can’t find anyone to deliver to Sarasota Florida. Bad service!! I will never order from there again and I will tell family and friends to not use this company.

I ordered flowers to be delivered to someone on the day of their surgery. I got an email they were on the way. A day later they didn't arrive so I contacted them. They cancelled the order and will provide a refund in 10 days. No notice that they couldn't find a florist to deliver them. Second time they didn't deliver. I won't be using them again.

We used Teleflora for two flower deliveries, all within two weeks. We received confirmation that both were delivered when they never were. This causes me to wonder how many other customers has this happened and they have no clue their money went to waste. Customer service was easy to get in contact with and issued full refund, which was nice, but I would stay away if you are wanting to guarantee that your flowers are delivered. Both were employees, one was for sympathy the other congratulations and it was disappointing that they did not receive to brighten their day. I honestly wouldn't think too much of it, but it's a little concerning that this is the second time in two weeks. I'll definitely be going with the local options from here on out, even if they can't do same day.

I should have read the reviews before ordering. The only reason I trusted Teleflora in the first place was because they were promoted through a Bank of America offer. I figured if a major bank was partnering with them, the service had to be somewhat reliable. That assumption turned out to be completely wrong. I ordered a sympathy bouquet Saturday night to be delivered Monday to a small business owned by a close friend. Her mother is going through another round of cancer and has been having a particularly difficult time lately. The flowers were meant to lift her spirits even if just for a moment. When placing the order, I clearly stated that the delivery location is a business that operates 10 AM – 5 PM.

I ordered from Teleflora for my mom's cancer free anniversary. I saw an arrangement with her favorite color and it was perfect. As you can see what I ordered and what arrived was vastly different. What they sent looked like a bunch of left over random flowers over stuffed in a random vase. There was nothing classic or beautiful about what they sent to mark this occasion. When I called to complain after paying over 104.00 they offered a 26.00 return to my card and a 25.00 credit. I told them I wanted the correct flowers resent and they said they do not do that. So basically they wanted to pay an additional 50.00 plus and hope my mom got the right arrangement. I have sent my mom flowers from all over the world and no matter where I have been stationed I have NEVER seen such a poorly arranged bouquet in my life. DO NOT BUY FROM TELEFLORA!!

I am extremely disappointed in the arrangement that was delivered to my loved one’s funeral this past Saturday. I know that SOME substitutions may need to be made, however, it was NOTHING like what was advertised. Not even close. The picture showed a beautiful arrangement of PINK roses, lilies, etc in a pretty white vase. I chose this arrangement because of the colors and flowers shown. They were her favorite. Well it definitely wasn’t pink or even the flowers/vase shown. What it looks like is that they chose the cheapest vase and flowers they had and threw in a couple of slightly pink roses for good measure. If I had known that was the product that was going to be delivered, I wouldn’t have even bothered.