Teleflora

Teleflora Reviews

About Teleflora

Pros
  • Fresh flower arrangements
  • User-friendly online ordering process
Cons
  • Delivery issues and delays reported
  • Inconsistent product quality received

Teleflora Reviews

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    Page 2 Reviews 5 - 35
    Price

    Reviewed Jan. 7, 2025

    Save money and get more for your money, order from a LOCAL PROFESSIONAL FLORIST. Teleflora is an order taker only, they charge you a service charge for taking your order then they send it out to a local florist to arrange and deliver.

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    Customer ServiceContract & TermsStaff

    Reviewed Jan. 3, 2025

    I placed an order for a funeral, 30 minutes later I received an email letting me know the arrangement I requested was not available. I searched the the available arrangements, called and spoke with a representative to reorder as per their request. The afternoon of the funeral I received an email saying my order was NOT delivered. Customer service claimed the driver had an issue, then they claimed they called the day prior to let me know they could not find a florist that was open to take the order (no missed calls on my phone, no VM). AVOID this business.

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    Customer ServicePrice

    Reviewed Jan. 3, 2025

    I will NEVER use them again! I ordered online. I’ll call a florist near recipient instead & give my speciations. Their shady pricing stages regarding size of flowers is a farce. You don’t get larger if you pay for the upgrade. I contacted them with photos of each of my purchases to compare to their online photos and looked nothing like what I saw when ordering. They gave me a credit I believe of 25% off what I paid. Wasn’t enough satisfaction for me because I wanted my bouquets large and beautiful like “premium” shows. I don’t believe the actual florists they contact specify size/amount. So I’m done with them. Can’t speak with them, only can email. No one got back with me. 👎🏼

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    Customer ServiceStaff

    Reviewed Dec. 28, 2024

    We received two beautiful arrangements on December 24, 2024 from two different florists in Mission Viejo California. Neither one of them included a card stating who had sent them. I called each of the florists and they said that the order was placed through Teleflora and they should have included a card with someone’s name and neither one of them got a name. I contacted Teleflora about both orders and they would not give me any information they would not tell me who had ordered them. I will never use that company and I hope other people read this and realize what’s going on. They’re making money from these florists, but then the florist gets a bad name for not including all information in the order. It is the worst company I have ever encountered speaking to their hired employees did not help anything. I would like to thank the senders, but I am unable to.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Dec. 26, 2024

    I ordered flowers for my family in Florida through Teleflora, trusting their service to deliver a heartfelt gesture on time. What I received instead was an infuriating experience marked by incompetence, lack of accountability, and what feels like outright dishonesty. The flowers were supposedly delivered by Unique Flowers and Wedding (located at 1714 W Flagler Street, Miami), but my family never received them. I’ve made countless attempts to contact both Teleflora and this third-party florist to resolve the issue, but the responses—or lack thereof—have been appalling. Despite providing my confirmation number, email, and phone number, Teleflora claims they do not have my order. As for Unique Flowers, they have ignored every call and email I’ve sent, leaving me completely in the dark.

    This entire experience has been beyond disappointing; it feels like a scam. Teleflora’s failure to manage their third-party florists and provide basic customer service is unacceptable, and Unique Flowers’ lack of response shows a complete disregard for professionalism and customer satisfaction. To anyone considering using Teleflora or Unique Flowers: Don’t. Trust is critical in these services, and neither company has shown they deserve it. I regret ever choosing them and urge others to avoid this nightmare.

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    Customer ServicePrice

    Reviewed Dec. 24, 2024

    Placed an order back in November for Christmas flowers for My Mom To Be Delivered on Monday December 23, 2024. Received an email at 6:20 pm Arizona time saying that they were not able to deliver My Mom's flowers today and they gave me the Option of December 26, 27, 28, 29 or anytime after that.... So basically they would not be able to deliver them for Christmas as ordered!!! WHAT THE HECK IS THIS KIND OF SERVICE??? Teleflora will never get my business again. They charge your credit card then tell you they can't deliver on the day you ordered them. Basically they are floating your money!!!!

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    Customer Service

    Reviewed Dec. 23, 2024

    Received an email from Teleflora confirming my order was hand delivered on 12/22. It was not! Called customer service and got a complete runaround! Now I truly understand how busy the Christmas season is but to promise to deliver when you can’t is just not good business. Furthermore, emailing me and confirming delivery absolutely insults my intelligence! Were they hoping I would not have confirmed with recipient and they would be able to cheat me?! This is definitely a fraudulent practice on their part! Shame on them! My conclusion… if you want to send flowers out of state find a florist near your recipient and call them directly! Don’t trust these shady companies! 000 stars for you even though I can’t submit this with at least a 1.

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    Sales & MarketingPunctuality & SpeedRefunds & Payouts

    Reviewed Dec. 23, 2024

    We ordered a christmas arrangement for ourselves. It was delivered on time, but looked nothing like the photo-- supposed to be all red carnations but got mostly white mums and a few red carnations. The delivering florist acknowledged the difference and said to call Teleflora. They offered a discount and reordered from another florist. Surprise--nearly identical wrong flowers. After, contacting that florist, they said they could substitute if needed, but they had the red carnations--they could not explain that (the mums are a cheaper flower). The scam for Teleflora florists is they think the recipient is not the same as the sender and will not complain as they don't know what was ordered. The florist was surprised we had ordered it for ourselves and was caught red-faced. Teleflora gave us a full refund.

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    Reviewed Dec. 23, 2024

    We ordered a trio of African violets to be delivered 12/23. The actual delivery was a Christmas cactus on 12/21. At least she received something, though it was left by the garage in 11 degree weather. Poor performance all around!

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    Punctuality & SpeedStaff

    Reviewed Dec. 22, 2024

    I wish I could rate less than one star. The first time I used Teleflora was for my brother's memorial spray. It showed up late, the greenery was dead, was much smaller than pictured and was just plain unattractive. It only looked vaguely like what I had ordered. I just tried teleflora again. I ordered my sister-in-law a nice Christmas centerpiece. What was delivered didn't even remotely resemble what was ordered. Not only is it greatly disappointing, and a lot of expense, but also very embarrassing that she received something so completely unacceptable. I requested a full refund. I usually do not write reviews but I feel very strongly that others need to be warned.

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    Verified purchase

    Reviewed Dec. 21, 2024

    Not even close to what I ordered by a long shot. The recipient didn't even get the Congratulations balloon that I ordered. I'm more than disappointed. Flowers were different. Greenery and vase were different. Not even close.This was for my stepdaughter's engagement. I'm retired and really couldn't afford it.

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    Verified purchase
    Refunds & Payouts

    Reviewed Dec. 21, 2024

    I ordered a $110.00 Christmas arrangement with a picture showing a dozen roses and multiple other red flowers and a vase. What I received was a plastic base with four roses and no other flowers and spray painted evergreens. They gave me a 30 percent refund. I will never use or recommend Teleflora.

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    Customer ServiceRefunds & Payouts

    Reviewed Dec. 20, 2024

    I placed an order for an expensive centerpiece for Christmas. I placed it on 12/6 to be delivered on 12/16. I got a email on 12/14 that they couldn’t fulfill the order and I would need to wait 10 business days for a refund. I have waited & called repeatedly and still no refund! When I call they are all reading from a script even their supervisors! You won’t get an apology and you’re lucky you get your refund. They are following fraudulent practices that are against the law by not refunding the money. I’m now faced with opening a fraud case to get my refund for an order that they couldn’t fulfill. I strongly suggest that no one uses them!!!!

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    Sales & Marketing

    Reviewed Dec. 20, 2024

    This is the worse example of false advertising I have ever experienced. My aunt ordered this floral arrangement as a Christmas present. I received it yesterday and sent her the picture of the arrangement. She sent me back a picture of what she ordered and they look nothing alike. I am so disappointed and sad that such a sweet gift was ruined due to dishonest business practices.

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    Customer ServiceContract & TermsPunctuality & Speed

    Reviewed Dec. 18, 2024

    This company is the worst. All they do is lie!!!! Never received order by agreement date and time. They are scammers. Use any other company instead of them. Called them 4 times about the order and kept getting the same explanation.

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    Customer ServiceStaff

    Reviewed Dec. 16, 2024

    I would give zero stars if I could. I have spent more than 4 hours on the phone with them over the last week trying to get a resolution to an order that was never delivered. They promised 4 times to redeliver (which I had to fight for) and each time it didn't happen with no communication - they would just cancel the order. When I would follow up they said their local florists "couldn't fulfill the order" even after I agreed to let it be "florist's choice." You're telling me no florist has a plant they can send over the course of a week?? The customer service is ABYSMAL even at the management levels - they just don't care and want to rush you off the phone. I WOULD NEVER ORDER FROM THEM.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 16, 2024

    I had an extremely disappointing experience with Teleflora. I ordered flowers to arrive on 12/14 for an important occasion, but they never showed up. After confirming via email that the delivery would happen on 12/15, the date was pushed back again to 12/16, and now they’re saying they won’t deliver until 12/17! This repeated delay is completely unacceptable, especially for time-sensitive orders. I won’t be ordering from Teleflora again and strongly advise others to consider a more reliable service.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 14, 2024

    Ordered flowers for spouse birthday on Wednesday evening for Thursday delivery. Thursday got a call saying flower shop can't deliver and doesn't answer their phone. On Thursday Teleflora sent to order to another shop for delivery. Then called to say the new flower shop couldn't deliver on Thursday so set it for Friday delivery. Friday Teleflora called to say they were unable to deliver on Friday because one day ahead of time is not enough time. Chose a different shop for delivery on Saturday. Teleflora called on Saturday and said the shop can't deliver on Saturday. I told Teleflora to cancel my order. Absolutely the worst flower ordering experience I've ever had, and I've been ordering flowers for decades. STAY AWAY.

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    Refunds & Payouts

    Reviewed Dec. 13, 2024

    I will NEVER use this service ever again. Failure to deliver my flowers for my Aunt’s Funeral - unacceptable. I missed time with my family tracking this order down to be handed failure by this organization. Full refund doesn’t make up for time I spent chasing this down and not being with my family.

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    Reviewed Dec. 12, 2024

    I ordered the highest quality and the lowest was delivered and was even missing a candle. Never again will I ordered from this site. Sent an email and spent 90 dollars and they want reimbursed 27 dollars.

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    Staff

    Reviewed Dec. 11, 2024

    Unbelievable bad customer service; nothing but excuses, would not cancel order even though flowers had not yet gone out. Chatted several times with CSRs and was given the same scripted answers every time. Asked if I could have the name of the florist fulfilling the order and they told me it was not allowed, so basically you never know who is going to be supplying your flowers.

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    Customer ServiceSales & MarketingPunctuality & SpeedRefunds & Payouts

    Reviewed Dec. 11, 2024

    12/05/24. I am extremely dissatisfied with my experience with Teleflora (ORDER NUMBER: **). I ordered flowers for next-day delivery, but from the start, the service was a complete failure. First, I was told the delivery couldn’t be completed because the address couldn’t be found. When I asked if the recipient had been contacted, as I specifically requested, I was informed that information wasn’t even included in the delivery details. After some back and forth, I was promised delivery the next day, but that never happened. I called again and was told the flowers would arrive on Monday, well past the original delivery date. When I expressed my frustration, I was then told delivery would occur two days later, turning what was supposed to be a "next-day delivery" into a week-long wait. This is completely unacceptable.

    While I was offered a refund and an apology, the delay completely undermined the purpose of sending the flowers on a specific date. The lack of communication, transparency, and repeated broken promises show that Teleflora does not stand behind its advertised service. This experience has completely shattered my trust in Teleflora. I would not recommend this company to anyone. What should have been a simple and timely delivery turned into a total mess.

    Update 12/11/24: The flowers were never delivered, despite repeated promises from Teleflora's customer service. Every time I called, I was reassured that the flowers would be delivered, but they never were. I called multiple times, each time receiving the same empty promises. After days of waiting, they finally told me they couldn’t deliver the flowers at all. Teleflora broke their promises over and over, leaving me without the product I paid for. This company is dishonest and unreliable. I will never trust them again, and I strongly advise others to avoid using Teleflora.

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    Customer ServiceRefunds & Payouts

    Reviewed Dec. 10, 2024

    I purchased a premium bouquet for a funeral service...And a standard (small) bouquet was delivered....I called customer service and was told I would receive an $28.00 refund and was told to wait 7 business days....Well after those 7 business days passed I called customer service back and was told that I would receive the full amount of 88.04 refunded due to how unhappy I was with my flowers...As of today I still have not received a dime from them...DON'T BUY FROM THESE PEOPLE...THEY LIE AND PACIFY THEIR CUSTOMERS...OVER AND OVER...PLEASE PURCHASE LOCALLY.

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    Verified purchase
    Online & AppRefunds & Payouts

    Reviewed Dec. 6, 2024

    First time ordering through Teleflora. I should have visited this page beforehand. I purchased a small succulent arrangement as shown in the picture below which was specified to measure 10.5"L by 9"H. My daughter received a 6"L by 3"H arrangement in a fake log instead of a bamboo box. We got less than 20% of the overall size displayed (6×3)÷(10.5×9)=19.4%.

    I called customer service. And they did give me a 30% refund. But the overall impression of Teleflora is that it is a fraud. What's concerning to me is that the local florist they used is a reputable company. While they do have a substitution statement on their website, the size should at least be copied accurately. The service fee added on to the order is ridiculous, though a portion of the service fee was refunded. I should have asked for 75% refund rather than just 30%, as I didn't know the height was only 3" until after the request. Lesson learned...in the end, it's better to deal direct with a local florist.

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 4, 2024

    I ordered a Christmas wreath to be delivered. While the delivery was on time, the wreath was not at all up to par of what I ordered. I ordered a PREMIUM rustic holiday wreath. See photos for what was delivered versus what is on the website. I understand that substitutions may be made, but this had parts missing entirely -- the leaves, the red berries, the pinecones, the birds. Disappointing and embarrassing -- especially when given as a gift. Will not use Teleflora again. I have reached out to them but have not yet heard back.

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    Customer Service

    Reviewed Dec. 4, 2024

    At noon yesterday, I ordered flowers and had same-day delivery as an option, so I chose it. This morning at 6:50, I received a text saying there was a problem with the order and to reply yes if I wanted to learn more. Did they reply in a text, noooo. They sent an email, and I had to pick another day, and today was an option, which I chose. We will see if they deliver (literally and figuratively). They already had the location of the delivery, so the computer program should not have given same-day as an option, if the local florist was too busy? Why did it take almost 13 hours for them to contact me to resolve the issue? Why do I think they would have happily kept my money and never delivered the flowers?

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    Customer Service

    Reviewed Dec. 2, 2024

    This is the WORST company I have ever dealt with. I ordered flowers for my sister's birthday. And said florist closed on Saturday and promised they would be delivered the following Monday. Well they canceled my order all together and said they are at their teleflorist limit on orders. It was her 75th. And your company dropped the ball. Said I would receive a refund. Do not use this company if you don't want to be disappointed. Their customer service could care less. My family of 10 siblings and their families will never order from this company again.

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    Reviewed Nov. 28, 2024

    Very bad experience. Ordered a Thanksgiving table centerpiece with candles two full weeks in advance for delivery 11-27. What was delivered was nothing remotely like what I ordered: tiny tin bucket with a few sad flowers, no candles, not a centerpiece, just useless.

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    Verified purchase
    Customer ServicePriceOnline & App

    Reviewed Nov. 28, 2024

    I ordered same-day delivery flowers for my friend's birthday the next day. I had a very strict budget and the website showed my total to be a few dollars over what I had planned. I was okay with that until I checked my bank statement the day of the delivery only to see they charged me a little over $25 what I expected to pay. I called customer service to figure out why I was overcharged only for them to tell me that they are a US-based company so the subtotal I saw on the website was in USD (I live in Canada and made the order to a friend in Canada). There is nowhere on the site that indicates the prices are in USD and it is extremely misleading not to make it clear what currency customers are paying in. I never would have made a purchase if I knew the price would be way beyond my plan. On top of everything, when the flowers arrived at my friend's house they did not look as fresh as I thought they should either.

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    Customer ServiceSales & Marketing

    Reviewed Nov. 27, 2024

    I ordered birthday flowers and my credit card was charged immediately. The recipient never got the bouquet. I never got any information of non-delivery. I only found out it wasn’t delivered when I talked to the recipient and followed up by calling customer service. They claimed they tried contacting me about not having any florist in the area after the delivery date. This is inaccurate and unacceptable. They should have never taken money before knowing if they could make the delivery. Worldwide delivery is clearly false advertising and I will never order from them again. Date of experience: November 25, 2024.

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    Teleflora Company Information

    Company Name:
    Teleflora
    Year Founded:
    1934
    Website:
    www.teleflora.com