Teleflora Reviews

I ordered a blue truck, which clearly stated on their website for a new baby boy. I ordered the most expensive arrangement of flowers and I added three balloons to the display. The blue truck was really cute, the flowers were OK, but the balloons were pink. I’m not sure why someone would put pink balloons on a blue truck that is clearly for a baby boy. I have asked Teleflora to fix this and have three boy balloons delivered but, it’s a runaround. If those three balloons are not delivered, I’m going to ask for a full refund. I’m not sure how somebody could just ruin flowers for such a wonderful occasion, but nevertheless, they did. I will not be using Teleflora ever again. In the photo you can see the blue truck, and three pink balloons. I want the three balloons that are blue delivered as soon as possible. If this can’t be done, I want a full refund because the display is ruined and not according to the website.

The arrangement received was extremely embarrassing. It was supposed to be the standard Make a Wish and my sick friend received 3 yellow daisies and a couple of carnations. NOT EVEN CLOSE to what was pictured and described on the Teleflora website. I have asked customer service for a full refund so we will see how that goes.

I ordered a plant/flower on a Thursday last week to be delivered on the next Day Friday which the application let me do. I then got an email on Friday saying it couldn't be delivered on Friday but could on Saturday which was fine. Then on Monday I got a call saying it hadn't been delivered yet and would I like it delivered on Monday which again I said yes. I just found out today, a week later it was never delivered and they canceled the order. No email or call. I just called and they said that they didn't have anyone to deliver in the area, which isn't a small town. Very unhappy with them and will never use them again. I did get the credit but what I wanted was to get this sympathy plant sent to someone special on time.

I am disappointed in this company. I ordered my husband flowers for his birthday/Father's Day. They were supposed to come in an antique pick up truck container. It came in a blue vase instead. My surprise is ruined.

I ordered a funeral spray and in spite of getting an email saying it was delivered it was not. Had I not attended the funeral I would have never know it was not delivered. I also verified with the funeral home that they did not receive it. I wonder how many people think things are being delivered when they are not.

I sent a sympathy delivery and Teleflora did not include the note. That sentiment I was trying to deliver to my friends loss of her mother was omitted. I feel that since I didn't purchase their card, they just didn't take my note serious enough to include...WORRIED ABOUT BIG BUSINESS AND NOT THE CUSTOMER.

I recently placed an order for an arrangement to be delivered late next day for a funeral viewing. I received an email 2 hrs before the viewing stating my order was canceled due to them not having a florist available in their network. I will never use Teleflora again.

I will never use their services again. I ordered flowers for a funeral, and they promised delivery on Sunday. I even paid extra to have them delivered before a certain time. They first contacted me, telling me that no one had plants. I find that hard to believe in a larger metropolitan area, but I allowed them to change things. Then, 30 minutes before the funeral starts, I get a message saying they can't deliver anything. They should have known that the day before NOT 30 minutes before the service. A service like this should do whatever possible to make sure customers get what they ordered. I understand smaller towns can be hard, but this was a larger place. And timely communication is everything. Funerals are not something that people can be flexible with. Do better Teleflora!

So disappointed!! I’ve used FTD.com so I know what good flower delivery services are like. Teleflora is terrible. I paid $15 for early delivery and the flowers didn’t arrive until 5:30pm! At 4:30 I received a notification that the flowers were delivered. I called the customer service in a panic explaining that the flowers never arrived. They said the store told them the flowers were delivered. And when I insisted it was not. They said they will refund and cancel the order. I said I NEED the flowers. Not a refund. The flowers were finally delivered at 5:30 and were not what I ordered. Online they show a beautiful arrangement and I received a bouquet in a short glass vase. Nothing close to what I paid $190 for!!

I ordered a sympathy arrangement, and they delivered something that looked like it was for a party. Totally inappropriate! They get away because they say they send something of the same “value” but not the same expression. I ordered the lilies, the other is what they sent.

I am extremely disappointed with my experience with Teleflora. I ordered two different floral arrangements to be delivered the next day, paying extra to ensure one arrived by 1 PM at a funeral home. However, at 9 AM on the day of delivery, I was informed that one arrangement couldn’t be delivered and they requested the home address instead. Given the circumstances, this was unacceptable, so I canceled this order, leaving me short one arrangement.

I will not be purchasing from Teleflora ever again. I use PayPal for protection with my purchases and they have the option to pay with it on their website. I completed the entire order and not even 10 minutes later I received a message that said they canceled my order. They wanted me to give them a call and give them my card number over the phone. I said no thanks. I ordered from 1-800-Flowers and will be sticking with them from here on.

First time ordering flowers from anyone for my 45th anniversary and what a disappointment when they showed up. I ordered the premium flower arrangement and what was delivered couldn’t even be considered their standard arrangement. It looked like a child put it together. The message I wrote online to be delivered was written on a thank you card. What a joke. I asked for a full refund or another arrangement and all they gave me was half off. I didn’t even want them. I was embarrassed to give them to my wife. I have purchased better flowers at the grocery store.

Teleflora was a disaster for me. I had a very special occasion yesterday and ordered flowers from them for delivery. They were an abysmal failure with deplorable customer service. Flowers were never delivered yesterday and they did not have the decency to contact me to express regret or tell me how they would make amends for what they did. I had to contact them today to find out why they failed. Never use them; instead opt for a local florist in the future.

My husband ordered flowers for me for our Anniversary and the florist that they subcontract left the flowers at the wrong home across the street. I went twice to knock on their door and no one was home. I called customer service and they told me there was nothing they could do. So no flowers and just lost 80 dollars. We will never use this company again. Save yourself the heartache and don't order from this company.

They are the worst flower company. I don’t recommend them for anyone. If you cancel your order they tell you that it will take 2-10 business days for you to get your money back. I will not be buying anything from them again.

Very upsetting! First time and probably the last time I’m using this. I placed my order at 7 am expecting the promise of being delivered on the same day would be kept but that didn’t happen. My order was never delivered. On my mom’s birthday. I couldn’t be there with her so I wanted to send a nice arrangement because she loves flowers but frustration. The customer service was very polite and tried to help but they couldn’t reach the store, couldn’t tell me an eta, nothing…I waited the whole day and nothing. Very disappointed because I read the reviews before but my experience was very different from what I read. It’s unacceptable because the service fee was rather expensive and the service didn’t meet the minimum. Very upsetting, very disappointing, poor service and quality. They don’t track the order. Never seen a delivery service working this way. Awful.

Call 📞 the Chapel and show pictures of delivery, that never happened!! This people are absolutely 💯 unprofessional, Why, how they are in business I will never know. They tell me that my flowers 🌹 were delivered when in fact never did. I provided a phone number for them to call 📞. The least they can do is rectified the mistak. To make worst matters you can’t even click thumbs down 👎.

Absolutely disappointing! Contacted my person to see if the plant that I paid for had been delivered on Mother's day and the answer was no. I contact Teleflora inquiring about my order which Teleflora never sent me a confirmation that it wasn't delivered The reply was, "The florist they selected never delivered". Therefore. She said, "I can give you 25% off and refund your money back." Like it's not a big deal. No ma'am. I should've of gotten that plant free. This was Mother's day and Teleflora never contacted myself that it wasn't delivered nor sent me a confirmation. I reordered the plant and took the 25% off because she was elder and I wanted her to get it asap. I Will NEVER ORDER FROM TELEFLORA AGAIN!

What I ordered online direct from the Teleflora website and what was delivered to my daughter for her graduate school graduation was not even close! There were a third of the flowers shown, and was nothing more than greenery with approximately 8-10 flowers. A complete embarrassment! When I contacted Teleflora customer service, they provided an $18 refund on a $90 purchase. As I complained further hoping for a replacement order, they no longer replied. DO NOT ORDER FROM THIS COMPANY, COMPLETE RIP OFF.

I'm so sorry that I even have to leave an absolutely horrible review...Honestly Teleflora.com was amazing. They really tried to resolve both delivery issues, This should have never ever happened, I totally blame the florist that Teleflora.com used, This florist didn't not care one freiken bit on the product that they delivered, or for that matter how it was delivered....It's extremely frustrating when you pay 120.00 for a beautiful arrangement that your expecting your 2nd mom to receive for mother's day...Boy was I soooo wrong, First of all I sent my mom last year this same gorgeous table piece with different summer flowers (NOT IN A VASE). This arrangement was spread out, but not too big (See pictures below).

Ordered a tulip plant for my mom for Mother's Day and paid extra to have it delivered on Saturday, May 10th. Didn't arrive until May 12th. This was after I received an email stating it would be delivered no later than Sunday, May 11th at COB. Not only was it late, but the plant was half-dead when delivered. My mom said it looked like it had been sitting out without water. I'm hoping that it perks up in her care. I asked for a refund as the product was not of good quality and late. They agreed to refund the extra I paid for weekend delivery as it was late. But the quality was not addressed. Their response was basically, "sorry, we were short staffed and sorry about the poor quality." This is the first time I've used them and definitely the last.

Had a terrible experience. I ordered flowers for Mother's Day and they did not arrive. We waited all day to see if they would come and nothing. Today I went to my confirmation email and clicked "track my package" and the order status was cancelled, with no explanation. I had to fill out a customer contact form to find out what happened, and they told me that my order was cancelled because it "did not meet the minimum". I did not know there was a minimum as that was nowhere to be found on the website and did not state that in the cart or anywhere in the checkout process. Also, what a bad platform that allows you to complete an order and I received a CONFIRMATION email telling me it was done, and then they cancel it and do NOT EVEN NOTIFY you. I still don't know what the "minimum amount" is. Ridiculous. Way to ruin my Mom's special day. Thanks for nothing.

The absolute WORST service ever!! I ordered an arrangement to be delivered on a specific date. I followed up on the delivery status on that date and noticed the flowers had not been delivered. I call TELEFLORA to be told my order has been cancelled as the local florist could not fulfill my order. I received no notice. If I had not checked on my order, I would not have been told my order did not take place. I was not offered any compensation except for a refund and no explanation was provided. TELEFLORA should be banned from doing business!

I placed an order for Mother's Day flowers on May 5, with expected delivery on May 10th. On May 10 at 8:02 am CDT, an email stated that delivery was on schedule. Then at 9:14 am, I was notified that the order cannot be fulfilled and was cancelled. This extremely late cancellation is totally unacceptable, since no alternate arrangement was possible. Teleflora did not honor its commitment, and did not notify me of their inability to deliver in a timely manner. I am extremely disappointed and will never place any future orders with Teleflora.

Extremely disappointed with the quality of the arrangement delivered to my mother for Mother's Day this year. Not only did it not have flowers which were supposed to be in the arrangement. It also was very much smaller than it was supposed to be her their websites description. I would think for the money I spent that a little more effort would have been made to create a flower arrangement that more closely resembled the arrangement that I chose.

Avoid at all costs — This company is a complete disaster. I placed three orders well in advance for Mother’s Day. What did I get? Two orders canceled at the last minute with zero explanation, and the third one is still floating in delivery limbo a full day after Mother’s Day. Their excuse? The florist’s vehicle has been “having issues” for over 24 hours. Seriously? They promised delivery before noon—That didn’t happen. I called again and told them to use another florist. Now they’re saying “maybe by 5 pm”. I paid extra for guaranteed Mother’s Day delivery, and they’re flat-out refusing to refund the service fee. What kind of company screws up three separate orders and offers no accountability or resolution? Customer service is a joke—Unhelpful, apathetic, and full of nothing but excuses and delays. They take your money, fail to deliver (literally), and refuse to make it right. Never again. This company is unreliable, dishonest, and utterly unprofessional.

The first picture is what was delivered. The other pic is what I ordered. I’m really disappointed and upset about this plant! It’s an ugly ass plant. I called Teleflora, and chatted with them on their website, and all they said they could do is 25% off, and 25% off my next purchase. There will absolutely NOT be a next purchase. And they couldn’t even give me the florist that delivered it so I could return it, and get something pretty. STUPID PLANT, STUPID FLORIST! I too, wish I would have read the reviews

Ordered for Mothers Day for my Mom. They changed the delivery date (not ideal but ok) then just before Mothers Day weekend they cancelled my order stating no florists were open. Why take orders you can’t fill to then cancel last minute so you can’t reach out to more reputable florists. They ruined Mothers Day and I’m still fighting for a complete full refund. I had no problems with 800-florist or FTD. Don’t use TELEFLORA you will regret it.

If only I could give negative stars. Just like literally all of their customers, I ordered flowers for my mom for Mother's Day. Surprise. They were never delivered. They made ZERO attempt to contact me and inform me. The only email I received from them stated that my delivery was on track. It was only AFTER I spoke to my crying mom the next day that I found out they didn't deliver anything. No communication. No apology. 100% a scam. This woman and her daughters should be ashamed of themselves.