Teleflora Reviews

I spent over $100 on a vase filled with varied flowers. $18 of that was to get it delivered BY NOON. Heck the flowers were only $60-something and the rest was for service close to V-Day, delivery, etc. At 1:00 PM, the flowers were still not there. I called and after a 1/2-hour wait spoke to an agent with a thick Asian accent who could hardly speak English. They could tell me nothing about the status and give me no assurance that I would receive a refund or that the flowers would be delivered at all. At 1:30 with still no flowers received, I went to a local florist to cover myself and spent $60 on sub-par flowers, whatever was there at last minute on V-Day.

I recently purchased flowers for Valentine's day for my significant other from Teleflora. When she received the flowers, she sent me a photo of them and thanked me. The problem was that what she received was a skimpy, bare spotted arrangement. I upgraded to the deluxe option of the flower arrangement and I swear the flowers she received had even less flowers in it than the cheapest version they had available. Teleflora - Very smart, got another consumer with the bait and switch move. Never buy from this site. You be the judge with the pictures below.

I ordered a Teleflora "Rose Remembrance" $100+ arrangement to be sent to a coworker's father's wake and funeral. When I arrived at the wake, I tried to spot the flowers I had sent, but didn't recognize them. My coworker's husband pointed them out and I was shocked! It was supposed to be 22 1/4" x 22 3/4". It was much smaller, with only a couple of roses, lots of empty spaces and flowers hanging half out of the arrangement. It had a few carnations in it as well. I was so embarrassed! I did not want to trouble my coworker with my concerns. She had enough to deal with. I decided to report the situation to Teleflora the next day.

I ordered a sympathy flower arrangement to be delivered to the funeral home for the service for my sister-in-law. The day before the burial a Teleflora representative called and said that the funeral service was "on hold". I said that I was not aware of any delay for the funeral/burial. The Teleflora representative said that they wanted permission to change the delivery date. I told the Teleflora representative that I would need to contact the funeral home to determine the reason for the delay. Upon contacting the funeral director at the funeral home, he told me that was a total lie.

Ordered some flowers for my goddaughter's 30th birthday. I paid extra to have them delivered on the day that I wanted. Delivery never happened. I emailed and called them about 5 times and got the runaround. I demanded to speak with a manager after an employee was trying to give me a credit for my displeasure. I told them HELL NO. Never again. I demanded a FULL refund for their lack of service. I am soooo disappointed in the service. Will never use them again for anything!!! Total garbage.

Not happy about my experience. The arrangement was not delivered on the agreed upon date. They never got my order right, would not call me to explain the problem, let me just cancel the order, or provide full refund. When I called them about the wrong arrangement that was delivered, the customer service representative (who spoke with a prominent foreign accent) told me they would use a different flower shop and get the order fixed, promised me that I would be called if they couldn't get the correct item, none of which ever happened.

I ordered an upgraded birthday bouquet $49 plus delivery and tax so basically $70 plus. The recipient sent a photo, I could tell when she called that she was wondering why I would choose such a shoddy bouquet. Imagine my surprise when I see approximately 4 faded looking flowers in a vase as compared to the Teleflora photo of lovely flowers, more than a dozen. Sorry I didn't see all the one star reviews on this website before deviating from my usual floral company. The miles were not worth it. I contacted customer service, no response yet.

Ordered the flowers on Tues, 12/29/15 to be delivered 1/2/16. By the afternoon pm. 1/2/16 the flowers were still not delivered. This was my aunts 90th birthday. No excuse. Called from 3 pm on 1/2/16 until 7 pm then spoke w/ supervisor, who said that she would have to check w/ the florist on MONDAY, 1/4/16 to see why they could not deliver. The flowers should have been delivered, as the weather was good. And it's near Nashville, TN. No excuse. She had to check w/ the florist 1st to see why. What about me, the consumer? Seems the florist comes first.

This is the second time I ordered online with Teleflora. Originally I chose this business because they delivery flowers in a vase and not in a box. The first time I ordered I was unsatisfied that when I saw the flowers, they did not look like what I had originally bought. I thought they made a mistake and just accepted it. However it happened again. I ordered 18 long stem pink roses and paid a lot for it, and when my gf came home I see 8 red roses in a vase. Though the flowers were still nice, they are not what I wanted nor what I paid for. I called to complain and at first they only offered a 20% refund. After I was still unhappy, 50% is as high as they'd go. I accepted and felt it was a fair refund. But I am still upset the roses I originally wanted did not get delivered. I won't be using this service anymore.

It was very important to me to have flowers delivered to my mom who lives in a small town in Utah. It was the first anniversary of her son's death. I couldn't be there, so I wanted her to know I was thinking of her and what she was going through. It was so important that she get a beautiful arraignment, that I didn't want to take a chance with a small flower shop in a small town, so I figured I could rely on a large company like Teleflora.

For the first time, I chose to order flowers through Teleflora today and made the biggest mistake ever. I will not recommend them AT ALL. I ordered in the morning and selected same day delivery. I received an email around 3:54 pm that my flowers have been "hand delivered". I called my wife around 5 pm to check if she got them, but she had not. I called their customer service and after 20 minutes someone came on the line to help: and mentioned that the delivery truck sends the email once he is on his way, so I should receive it and if I don't then I should contact them again. I came home at 9:30 pm and did not see any flowers. I called them again. After waiting for couple hours, I gave up and decided to share my experience with others so no one else makes the same mistake. I lost my $78 and will order from 1-800 Flowers in the future.

I received 2 arrangements from Teleflora yesterday. Both were such a disappointment. My boyfriend ordered the deluxe option on both arrangements. They were small, pathetic. One of the arrangements was supposed to be for Christmas. The flowers they used were orange and white? What? Quality was poor. Very disappointed to say the least. I didn't want to disappoint my boyfriend, so I contacted Teleflora directly. They are supposed to have 2 new arrangements delivered today or tomorrow. I'm not expecting much! Will never ever use this company for my floral needs!

Notice that all the ratings are 1 star. If I could give Teleflora -1 star, I would. Their business is a fraud. They should be banned from doing business. They are way overpriced. Example: I ordered a pot of Xmas Poinsettias for $35.00 after advertised for 25% discount. I ended up Paying $55.00 total, after service fees, tax and shipping. I guess it must have been shipped from Los Angeles by train to Houston. The plant was wilted and cinchy. I bought the same size pot at Home Depot for $5.00, and the plant was fuller, crispier and fresher. I understand making a profit, but 500-700% is way overboard and a scam. You will notice that most of the reviews on all the websites are 1 star. I would advise anybody buying flowers or plants from Teleflora to check the reviews first. I will never deal with this scam vendor again.

Ordered Christmas Cactus for Grandma. They delivered an Amarillos. They state that they reserve the right to do this if they run out of a product. The catch is that when you read reviews online is that they do this ALL THE TIME. So basically, many people order and pay for one thing and Teleflora just sends over what they have in stock. I urge everyone to read the reviews of this company BEFORE they order. They are all horrible. It also took them 5 days to post the charge, so we were worried that our order was not processed, requiring several phone calls. They customer service is poor at best.

Online I ordered 4 floral arrangement for the holidays, 2015. The recipient of one sent me a picture with a thank you. OM obviously, she had no idea of the centerpiece I ordered that was to have 3 candles, holiday ribbon, pine cones and greenery. Her picture had this small group of flowers probably stuck into a piece of foam. I purchased the Royal Christmas Centerpiece and paid the premium. I called customer service and after a 28 minute talk and hold, they confirmed with the florist, that they would pick up the original and redeliver the centerpiece I ordered. Don't bother ordering. What was wrong with getting it right the first time? Think of all the people that never get a picture of what was truly received. Teleflora, shame on you for allowing this to happen.

I ordered the Teleflora's Sparkling Winter Wonderland (Premium) to be delivered to my sister for her birthday. What was delivered wasn't even at the level of their "Standard" size. I am currently on the phone with one of their customer service reps and her first offer to make this right is to give 40% discount on a future order? When I said no, that I wanted the arrangement I ordered delivered to my sister. She then made a second attempt and offers me a 20% discount on this order! I told her once again, "no, I want the arrangement I ordered delivered to my sister TODAY." Then she puts me on hold to check with the local florist to see if they can make up a replacement. Seriously? This was the local florists mistake!!!

Terrible. The flower arrangements that were delivered did not look like the photos online. I can understand that there might need to be substitutions made, but the arrangements delivered were MUCH smaller than those in the pictures. I had a 25% off coupon and spent $250 for three fairly modest flower arrangements. I definitely will not use Teleflora again.

Ordered the Snoopy Cookie jar arrangement ($60) thru Seasons Florist who said they could duplicate it and promised same day delivery. Finished product was cheaply and quickly assembled, nor did delivery occur as promised (per my follow up with family who searched thru staff and reception to locate it, taking away their valuable time to visit their new grandbaby. Flowers were NOT fresh, poorly thrown together, and finally showed up at 7:15 the following am). Teleflora needs to get their third party florists to commit to copy exactly the pics they advertise! I will not continue to waste money again on flowers until this industry is set right for the consumer!

Teleflora sent me an email offering $15 off any order. The offer was specifically stated to be good through the end of December 9. On the a.m. of Dec. 9, I accessed the website, spent a while selecting a Christmas bouquet for $39.99 plus $15.99 delivery, entered the delivery address and wrote the message. After approving the order details, the "last step" was payment. I was asked to enter my credit card info and any promo code. However, could not get the site to accept the promo code stated in the email.

Teleflora was unable to process a payment that was electronically sent. They did not contact me until next day when flowers should have been delivered. Took them over an hour to try and do another card transaction and kept saying there was an error. Only error was they are untrained. Bottom line was I had to cancel the order, call a local florist who processed the order and got the flowers out for a funeral.

Teleflora florist in Hawaii did a terrible job. From now on I will go online and deal with florist directly/personally. The flowers were not delivered on day requested, even though I got a confirmation email to the contrary. The arrangement looked awful. Instead of Fall flowers for Thanksgiving in a ceramic pumpkin vase they just threw in a few pink roses and greenery... VERY disappointed, look nothing like picture on website. With an $83 price tag customer service has a lot to be desired.

I ordered an arrangement of flowers to be delivered the next day in another town. The next morning I realized I had given my address as the recipient. I contacted by e-mail and was advised very promptly that the change was made and the arrangement would be delivered to the corrected recipient. Tonight the arrangement came here at 6:15. I said to the deliverer that they were suppose to go to a town 300 miles away. He said he wasn't told that. My husband signed. I called TELEFLORA and the office was closed. They also said that if you received the order they cannot change it. I will take it up tomorrow. And for the price it was a very small arrangement. I wish I had read the reviews before.

This is the first and the last time I order from this company. I ordered next day flowers from this company and the pictures were amazing. The flowers that arrived were cheap and looked nothing like the pictures, wrong colors, and totally different flowers!!! It was like paying for lobster and eating McDonald's! The company told me they would deliver the flowers again but we would have to give the cheap flowers back. NO THANKS! Should have used 800 flowers, they have been great! Don't use this company, it is a crap shoot!

Okay I admit I did wait until the last minute to send a friend of mine a flower arrangement however the website says SAME DAY DELIVERY if orders before 3 pm. I placed the order at 12. I get a phone call at 4 pm saying the florist can't deliver the bouquet today because they only send drivers out once a day and the driver had already left the area. Okay understandable but don't advertise it on your website and have me pay extra for same day delivery if it won't come same day! Even after I ordered 3 hours before your cut off time. And then offer me 25% off my next order. Yeah won't be ordering from you again. I would have used my local florist directly instead if I knew this was the case. So frustrating and I definitely feel like I have been scammed. We will see if the "premium" arrangement actually arrives like the pictures. I have my doubts after reading the other reviews.

Ordered a corsage for my son's date for Homecoming. Scheduled delivery for the day before homecoming just in case anything happened. FIRST COMPLAINT: I used a coupon code that waived the $15.99 delivery fee so it showed my total with the $15.99 discount. When I clicked submit to complete the order, it only took $10.00 off. I emailed the company and they told me I used a different code. Fortunately, I screenshot each step of the order process and was able to prove what code and discount I used. After multiple emails, they agreed to refund me the extra $5.99 that had been charged to my card. I got the credit to my card within a couple of days.

Ok, I admit that I was last minute trying to send flowers for my mom's birthday. What a relief when I found a florist that offered same day delivery. What I ended up getting was a lot of changes and finally, they outright cancelled my order. Two hours after placing my order, I get an email stating that the specific arrangement was not available and they wouldn't be able to deliver until the next day (same as the other florists I'd passed over). So I agree to a different arrangement.

Don't use Teleflora, everybody. Last year, I ordered flowers to my family for her graduation and added an option "Congrats Balloon." Of course I paid extra for it. But they delivered her "Happy Birthday Balloon." Also they had a lot of misspellings on message card. What a disappointing gift... This year Teleflora sent me an email "25% off coupon" and I ordered flowers my family's birthday. I confirmed the price had been discounted when I ordered and also checked out and it showed the price correctly. BUT the receipt which they send me after I checked out showed the original price.

I am in the hospital recovering from major surgery. My brother ordered flowers from Teleflora on 9/30. Teleflora sent him a confirmation of delivery but when no flowers came, they said it says on their website that the confirmation may be meaningless which it was. They kept him jumping through hoops providing info which he did, and still no flower. Just empty promises. If you want flowers do not use this deceptive company. They misrepresent and take $$ without performing. I am still suffering in my drab hospital room with no flowers. SO BUMMED BY THIS EXPERIENCE.

What a horrible experience! We ordered a plant to be delivered as a birthday gift. The plant arrived with several of the leaves discolored (tips were brown). Within days, the leaves dropped off - the plant was dead within the week. Paid for a dying plant - atrocious. If I could give "zero" stars I would.

Our friend's mother passed away on Sunday early morning and funeral was scheduled for Monday noon. I have placed an order online around 3 pm and paid extra $15 for delivery before 1 pm with request to let me know if it can't be delivered by 11 am. Got email 3 minutes before 11 asking if arrangement should be delivered somewhere else... I do understand that I placed an order late, but I would much rather be notified right away so that I could look for different options.

Do not use Teleflora for flower arrangements. I was to receive an arrangement of two-dozen long-stem red roses upgraded to premium, but instead received the worst arrangement I have ever seen. There was really not much arrangement to it. The roses were cut in odd lengths and they looked like they were shoved into a vase with a little greenery. Seriously. It looked like someone ran to Walmart, grabbed some roses, then practiced making an arrangement for the first time. The total spent through Teleflora was $200. Teleflora was phoned and they only offered 30% return, but wanted the arrangement back. The final agreement was for the arrangement to be picked up and a new arrangement delivered in its place. Their promises are empty.

My wife never received flowers on our anniversary. How can you be a flower delivery service and not deliver flowers on time? Took me 15 minutes on 2 occasions to get through to customer service. They were clueless.

DIDN'T DELIVER A $200 SPREAD TO A FUNERAL. I am beyond disappointed. I even paid $15 to have it delivered before 1pm. I received an email 4 days later that the order wasn't delivered.

I ordered a beautiful floral arrangement for my mother for Mother's Day 2015. The ones she received were totally different. The pretty pink vase was not given. Instead they substituted for a plain clear glass vase. I send an email to Teleflora and they reimbursed me 15% of the money spent. I took a second chance and ordered once again for my mom's birthday 8/24/15. The bouquet she received was a miniature copy of the arrangements I saw online. Horrible. Unbelievable. I complain to this company once again.

There is no way to fully express the full extent of the incompetence of this company. They ruined my Mother's Day gift plans this year. The floral arrangements arrived on different days, late, and we're left with people I didn't authorize. On Mother's Day I received an email saying my flower delivery would be delayed 1-2 business days. On Mother's Day, for arrangements I had ordered weeks in advance. They are working with local florist so if you have an issue all they do is email the shop, but won't tell you where they are so you can call or drop by about your arrangement. Ordered two arrangements, never saw either one and had to stop at a grocery store at 6 pm on Mother's Day and buy two sloppy bouquets last minute instead of the beautiful arrangements I had ordered weeks in advance. Horrible.

My impression of Consumer Affairs website has been very favorable, as I had always believed it to be an honest venue for sharing opinions on goods and services in a kind and fair manner. Now, however, it seems like the website has just become a shill for other businesses.

I placed an order without using my union discount code. I emailed about a retroactive application of the discount and was refused. I am a member in good standing of the local 802 AFM, and teleflora advertises a union discount for all members. After asking customer service, I was refused the discount.

I have had 2 horrible experiences with this company and refuse to make a third attempt. The first instance was on Valentine's Day of 2015. I had requested delivery on the Friday before Valentine's Day weekend for the simple fact that I was going away and didn't want to worry about delivery while I was gone. Order was placed for same day delivery, as promised on their site if order submitted before 3 pm, so I thought I was all set. Hours later, I received an email stating that they were unable to deliver on that day and asked for an alternative delivery day. I emailed back stating that I would obviously want it done ASAP, even being the next day. That was confirmed all set. I then received an email the following day (day of "delivery") asking to select an alternative arrangement because the one I had selected wasn't available. Whatever. I chose another one and they were delivered.

Ordered a premium bouquet online with Teleflora for my daughter's Mothers Day surprise. She received less than standard bouquet instead.

I tried to purchase a basket of flowers to send as a get-well gift through the Teleflora website, and expected that traffic through the site might be heavy, given that this is Mother's Day weekend. When I reached the main page of their site today, I was thrilled to see a message that said, "It's not too late to send" flowers for Mother's Day. Upon reading further, I was equally thrilled to find on another page of the site that same day delivery is available if you place the online order before 3 p.m. Given that fact that it was still before 10 a.m. local time where the arrangement would be delivered, I thought, "Great! I can send a beautiful Get Well surprise today!" WRONG!

Co. failed to honor my cancellation after their mistakes and lack of contact May 7th & 10th placed two mothers day orders to two separate people. On the eve of delivery date (5pm) Teleflora emailed me stating the florist handling my order had run out and could not fill the order but that they, Teleflora, had chosen a replacement. They failed to notify me of which order. I emailed them back asking which order and to state that no, I do not want them to choose the replacement with my money without my approval. They never emailed back. I called customer service 2 times to cancel order. Received a recording they were closed. No option to leave message. I did not feel confident at this point either order was going to be correct or sent at all. I sent an email cancelling both orders but they sent them anyway. Then they sent me a message saying they had made an error in sending me the email in the first place and the florist was able to deliver the requested order.

I contacted teleflora on May 10, 2006 to have flowers delivered to my mother's work on 05/12/2006 before 5:00PM. At 4:30 I got nervous and called the company and was advised that the flowers would be delivered. At 5:00 when no flowers had been delivered I called once again and was advised that their "investigative team" would inquire about the order and call me back. I never received a call back as of today 05/15/06. I advised the gentleman on the phone (who would not state his name as apparently it is against policy) that the flowers could be delivered up to 5:30PM. He stated it would be done. At 5:30PM still no flowers. I called once again and spoke to an individual who said her name was Faith (after much prompting from me). I advised that I was very disappointed however if they could guarantee to me that the flowers would be delivered the next day (Sat) between 8:00AM & 11:00AM I would keep the order active. She guaranteed me on three separate occasions that this would happen.