Teleflora Reviews

The delivery was horrible! 3 days later than original date requested. Several calls were made to attempt to coordinate delivery. Went from a surprise congratulations to a hassle to get them! When I asked for a credit for the delivery fee I was charged, $16, I was given $7.20...definitely not enough to cover the hassle and mistakes on their behalf.

One is suppose to order online, but I had to have a live chat. It took sooooo long. I ended paying double the price of what I wanted. They ended the chat before I could write down the confirmation number. What should have taken 5 minutes took 1 hour. I will never use them again. I think they are scammers.

I wanted to surprise an old friend of mine with flowers on her birthday. I ordered online from Teleflora.com and ordered the Spring Favorites arrangement which included Pink Roses, Red Tulips, Yellow Irises, Purple Hyacinth, White Monte Cassino Asters and Green Button Mums are arranged with Oregonia and Spanish moss in a shallow terra-cotta planter. What I got was Tulips in bloom, what looked like Hyacinth (but no bloom), and that's about it, in a basket type container. I was embarrassed to say the least. I spent $78 on an arrangement that had 3 plants in it. I wrote the company, and they offered me a 40% discount on another order. There is no way I will order from this company again.

My wife did not receive her flowers, It is awful embarrassing when all the other women in the office get flowers except for your wife, especially when you pay extra to make sure they are there by 1:00 p.m. No one even had the common courtesy to call and let me know that they would not make it or that there was an issue. There is no contact info... The flowers ended up arriving the next afternoon, apparently the driver kept them in his car overnight, needless to say, they were far from fresh and already beginning to wilt.

The experience was overwhelming: based on the image of the product I placed an order. What came is a very different product, which has nothing to do with one we bought. If I could do zero stars, this would be my response.

I ordered flowers for my wife's birthday, to be delivered to her work. I paid $29 (outrageous services charges brought the total to over $50.) I notified them that she left the office by 4:30 pm. At 3 pm, the flowers had not arrived. I called and they assured me that the delivery was on its way. 1.5 hours later, she left the office with no birthday flowers. They called at 5 pm to say the flowers arrived. Too little, too late. I will NEVER use Teleflora again!

Ordered flowers for same day delivery at 10 am. At 2 pm notified they didn't have requested arrangement. Was told they would deliver a florist substitute by 5 pm. Nothing showed. Called at 7:30 pm and spent 15 mins. on hold. Told I would get a refund in a couple of days. (I fully expect to have to chase the refund.)

As so many others before me I paid over $90 but got $40 worth of flowers? Pissed off, oh yeah, After many phone calls, emails I got the "runaround" an offer of a discount, then a $19 refund, some story they made up --- lies. I would not spend a penny with these dishonest thieves... If you read the reviews you will see so many of us with the same complaint... Really bad!!!

I ordered a basket of flowers for my sister's FUNERAL. What was delivered was a 7" basket of cheap ivy! The arrangement was supposed to be 4 times that big. The florist refused to give me a refund, so I am stuck with a bill for a cheap arrangement!!!

I spent an hour reviewing floral arrangements for my aunt's funeral. They had measurements online. I ordered flowers that measured 17 inches wide and approx. 15 inches high. When I arrived at the out of state funeral, The flowers didn't reach 12 inches high or wide! It was so embarrassing! I could have made my own beautiful arrangement and brought it with me. I ordered a deluxe and got a teeny weeny. They did refund 30% but that did not help with the flower arrangement that arrived for the family! Buyer beware!!!

1st experience - birthday bouquet arrived at 8:30 pm - AFTER the party and the birthday girl had already left. A waste. 2nd (and last) experience - granddaughter at a volleyball tourney in Colorado. I ordered flowers to be sent to her hotel. I paid the additional $15 for delivery before 1 pm. Not only were they not delivered before 1 pm - they were NOT DELIVERED AT ALL! So in essence, Teleflora is a felonious and fraudulent company. Liars and thieves. $105 and NO FLOWERS!

Ordered the Premium bouquet for a funeral. They delivered the standard arrangement instead. They did reimburse the difference but I was very disappointed and should have gotten a full refund. Will NOT use again!

They contract with florists but almost all of the time the florist does not have the flowers available so they keep changing your delivery date. Then you call customer service. Was honestly the craziest experience I’ve ever had. The people talk like they don’t even work there, me asking “so what’s the issue with my order“ was like unfathomable to them??? It was bizarre I kept hanging up and trying to get a more competent one, but it kept getting worse and worse. My flowers were to be delivered Monday and it’s Thursday and still nothing! This company should be shut down!

SHUT THIS COMPANY DOWN! What a scam. I ordered flowers for my grandmother funeral, and they were never delivered to funeral home. I paid over $80.00 and got NOTHING. I contacted the customer service department and got nowhere. They put you on hold, and never come back on the line probably hoping you will hang up. Im beyond disappointed with this company, like how are they still operating & taking people's money. Never ever ever will I order from these clowns again. For future customers, please do your research before spending any money.

If I could give a negative I would. I ordered flowers and when they hadn't been delivered I did the live chat and tried to cancel my order. They told me they had been delivered 3-5 minutes ago. I asked for the florist number so I could confirm. I was told they can't see who the florist is. (??? OK) So I called them this time and ask to check on the status of my order. Immediately the person in the phone said "your order hasn't been processed, let me call the florist" and I was put on hold for 15min. I was determined not to hang up (I had read the reviews by now) so finally he came back and said that the flowers had been delivered. No flowers had been delivered cause I have the person they are for on the other line. I am fuming at this point and I wasn't getting anywhere and we got disconnected. I kid you not. Literally 2 minutes after this I get an email saying my flowers had been hand delivered (Shocking). DO NOT ORDER FROM THESE PEOPLE!

I ordered the "Towering Ficus" described as 60" high and 37" wide. The picture showed a Ficus Tree with three trunks braided together and a nice leafy ball at the top. Ordered this for my son and daughter in law's new home. They wanted a tree. What they got was a small bush about two feet tall. I was so disappointed! I could have just taken that myself, but they wanted a tree. First their response to my complaint was to offer 40% off my next purchase. When I complained again, they said they couldn't find my order! When I sent them a copy of my order, they just refunded 20% back to my PayPal account. I will never do business with this company again. I don't trust them at all.

I wish I read the reviews before using this poor excuse of a company to deliver flowers to a funeral home by 1PM (extra service charge of $18.00). I placed my order 2 days in advance so I wouldn't have to worry about it. WRONG!! I could not get through to customer service, and the automated system hung up on me. Aren't I the one who should do the hanging up? The funeral director finally got through and the flowers (some wilted) were delivered between 2 and 3 o'clock. I've sent numerous emails to their "service@teleflora.com", like the website tells you to do. Why did I even bother? They must trash their complaints because I am still waiting for a response.

They never delivered the bouquet and what's worse is that they never acknowledged it. They let me go on thinking that my wife was going to get flowers on Valentines day and then deliver nothing! I had to go to the store and buy her flowers even though I had already paid for these flowers which I had ordered 2 weeks in advance. When I called customer service they said "We cancelled the order because it looked suspicious". But they never emailed me to say it was cancelled or even called and of course they didn't refund my money. They "cancelled" the order on Jan. 31 but here on Mar. 2 I am still out over $40.

I spent nearly $60 for a premium arrangement to be delivered the next day. I received an email the next morning stating that they didn’t have all the flowers that were needed but they could replace them with the equal amount or more. I agreed and made sure that they would still be delivered that day. I call after 4:30 PM because they still hadn’t been delivered and they stated they had busy and would be delivered within 30 minutes. The flowers arrived past the 30 minutes and they were nothing compared to what was shown online.

Ordered $200 worth of valentine flowers. Did not deliver until two days after valentine’s day. On Valentine's day called in four times, each time had to wait for OVER AN HOUR. Each time they said that flowers already delivered, ACTUALLY NOT DELIVERED. When flowers delivered they were the cheapest looking flowers. A few flowers in a cheap small clay pot. I went to Kroger today to get some food, I saw the same flowers there, they were selling for $24.99 per clay pot. Dear BBB, ban this MTF.

Ordered flowers for delivery 02/21/18. Special handling fee 15.00 additional for delivery before 1 pm same day. Florist handling order did not bother to call or update me about a room number or patient not found in hospital directory. Contacted hospital. Advised patient in recovery, room yet to be assigned. After research on my own, contacted customer service desk later with patient information. Teleflora advised this morning, delivery made at 649 pm. Patient did not receive order. Reason, driver left with front desk. It's now day 2. Patient released from hospital without ever receiving order. As of now, no idea where order is. I need a full refund immediately. This is the 2nd incident in 6 months. Rather not use Teleflora services ever. They do not communicate status.

I ordered a bouquet of flowers to be delivered to a friend as encouragement. They were delivered, but nothing like the photo. I ordered the deluxe, but didn't even receive the standard bouquet. It was mostly green filler in a vase. The three roses in the arrangement were beautiful, but nothing like what I had paid to receive. Disappointed and when I contacted the company was offered 40% off my next order. Like I want to do further business with them if this is the result. No thanks.

This was the first and LAST time I will ever use this company. Flowers ordered on Feb. 12th for a Feb. 15th delivery. They never arrived. I started calling on the 15th around 3 pm and was put on hold. Finally put in a queue for a call back that as of today, the 21st, I have yet to receive. Have emailed twice and have gotten two customer service reps. Both sent same cut and paste reply but signed with different names, telling me they have asked for delivery confirmation from local florist. There won’t be any, no delivery. After a week of their games I just filed a charge back. Buyer beware!

I ordered an arrangement of flowers for a client in the hospital. Because it was Valentine's Day, I had to pay extra (which is completely understandable). When I didn't hear from my client, I started to become concerned as I knew this person would reach out when receiving the flowers. She did not receive them. I called Teleflora, and was connected to an overseas customer support. The connection was horrible with a clicking noise the entire conversation. I was informed that they tried to reach the florist who made the delivery (while I was on the phone, on hold) and they were not opened.

I had ordered a Premium bouquet for my mother to be delivered on Valentine's Day. Although it did arrive on that day, it was substandard to what was advertised on the website. When I finally went to visit my mother and saw the bouquet it had the arrangement and number of flowers of a standard bouquet: not even any substitutions for the lack of roses. Needless to say, I was embarrassed as I have promised to up my ante each year for my mother in terms of how many flowers she gets since I got my first job over 20 years ago. I have managed to keep up the trend... until this year, where my mother was presented with a lacking bouquet.

We placed online orders for two Valentine's Day bouquet deliveries using Carney Flowers and Gifts website, www.carneyflowers.com. We've used them in the past. Their website is hosted by eFlorist by Teleflora. We received confirmation emails for both orders. On Valentine's Day, we received two stock emails from the Webmaster hosting service, eFlorist by Teleflora. The emails read, "We regret to inform you that due to a website system issue, Carney Flowers will be unable to fulfill your floral order today. We apologize for the inconvenience this may cause you. Please call the shop at ** to arrange a later delivery date. Again, we apologize about this inconvenience and it has no reflection on Carney Flowers **."

I made an order for $99+ two weeks prior to Valentine's Day. The flower had never been delivered. I tried twice to get to their customer service by sitting on a phone for 40 and 90 minutes respectively. The only answer I got is that they would look a the issue. Then I got email that my flowers were delivered successfully. I were wondering where they delivered them. It was just an awful lie. The last drop was two days later when offer me $29.91 for "inconvenience". What a joke! Fortunately, my Chase Visa was very attentive and understood my problem right away. I will never ever use Teleflora again.

The short story is, only use Teleflora if you like being defrauded. I used Teleflora this Valentine's day for flowers for my mother and girlfriend. My girlfriend's flowers never showed up to her business. They tried to say that they delivered them at 6pm and her office was closed, but she works at a finance company and everyone is still at the office at 6pm. So they lied to my face about delivery of my girlfriend's flowers.

I ordered 2 of the same bouquets for a friend and family member for Valentine's Day - what they received vs what I ordered weren't even close. They even received 2 totally different bouquets. I emailed the company to complain and they offered me a 40% discount on my next order - really??! I sent pictures of what was supposed to have arrived vs what arrived and they only offered to take $9.98 off of my order. I normally use a different flower service, so I guess I should have stuck with them after ready all the negative reviews for this company.

This company pretty much as I am reading the reviews has stolen everyone's money. They haven't sent me my refund for my order and also sent me an email saying it had been delivered to the recipient. This company needs to be shut down. They knew everyone would be ordering for the holiday and decided to take hardworking or fixed income individuals' money and ruin that day for their loved ones. Makes the other person feel like they didn't care but they did. I have never experienced this before and I will never use them again.

So I ordered what I thought was a large bouquet of flowers for my wife for Valentine's Day. At 8pm, the flowers had not arrived and I called. I waited 75 minutes on the phone until they answered. Then, they told me the flowers were en route. I went to bed at 11:30pm without any flowers for my wife (trouble!!). The flowers show up the next afternoon And they were TINY...about $35 worth of flowers. I paid $125!! AWFUL service. They LIED. They misrepresent and they SUCK!

I purchased flowers for my dearly beloved one for her Valentine's Day surprise at her job. When she got off work I waited to see or hear jumping for joy. This never happened. I finally asked her if she received any flowers deliver at her work and she said "No." Naturally I was very pissed, but luckily I had bought some for her at home also. She finally got it the next day and I had asked her to take a picture and the damn thing was so puny, not even worth the price that I paid for. This flower arrangement was suppose to be 20% off. I will never do business with this company ever again. I wish I would have read other people's review before doing business with this company.

Like all the others, wish I’d seen these reviews before spending $85 on an arrangement that looked NOTHING like the picture in their site. Not even close. I’ve emailed them twice and no response. I ordered the Spring Favorites Deluxe for my mom that was supposed to have an assortment of spring flowers. What arrived was a potted plant with two roses and a bow. It was like a completely different order arrived. They also added a box of chocolates to my order and charged me for it when I didn’t even order it! How is that even possible? How is this company still in business? DO NOT ORDER FROM THIS COMPANY. Total ripoff. Spent $85 on something I could’ve bought at the grocery store flower section for $9.99.

I sent my wife flowers to a hotel. When the gift didn't arrive I checked in with both the hotel staff and the concierge. They informed me on no less than 5 occasions in 24 hours that nothing had arrived. Then when I called Teleflora helpline (had to wait no less than 36 minutes on hold) I was informed that the flowers had been delivered, only they weren't (I checked again with the hotel). Then an email came through to me saying they had been delivered but that was a lie too. The phone help couldn't even get the local florist on the phone so could offer no help.

I ordered a bouquet, premium size as a gift to be delivered and they actually were delivered when they were supposed to. However, the recipient sent me a picture of them and they looked nothing like what I ordered. Different flowers and barely 1/3 the size as ordered. I could have done better at the grocery store for $7. They were supposed to credit my account 30% but never did, then had the balls to send me a survey. Guess what guys... Here's your survey... YOU SUCK and I will never use you again!!! So now I am disputing the whole amount with the c/c.

Like so many others who were ripped off this week, my husband ordered flowers for me and paid extra to have them delivered. They were late, ugly, and dying. They wouldn't refund his money. Gave him a coupon. I emailed the florist who delivered this pathetic arrangement to no avail. DO NOT ORDER FROM THIS COMPANY!!!

I wish I saw these reviews before ordering. Valentine’s Day (Wednesday). No delivery, no contact from company, no response to calls or emails. Thursday, I get an email confirmation of “hand delivery.” Late but at least she got it. I call her – turns out nothing has been delivered. I can’t reach the company by their phone or email. Finally, I email them and say I’m contacting my credit to dispute the charge and they can sort it out.

I ordered the hugs and kisses bouquet for my girlfriend on Valentine’s Day and it looked absolutely nothing like the picture. It didn’t have a bow on the vase and the vase was clear. The flowers were also wrong as well. Please please please do not use this company. If they mess up your order they won’t give you your money back. Instead they’ll give you a discount for them to mess up again.

I ordered a really nice bouquet of flowers for my wife to be delivered on Valentine's Day. At about 7:00 pm I sent a customer service request on their system inquiring about my flowers. I never got any response. The only thing they sent was my order confirmation for delivery 2/14/2018. I finally got around to calling them today and a very nice young lady informed me my order had been cancelled because it was a holiday. She couldn't explain why they took the order, why they sent a confirmation yet told me absolutely nothing about any cancellation. Never, ever use this company.

This horrible company charged me more than $70, guaranteeing me delivery before 1pm on Valentine's Day. Not only was nothing delivered, they're refusing to refund me for it, saying they'll give me a discount next time. HA. I will have my vengeance.

Bought flowers for the family on Valentine's Day. Bought the arrangement based on a picture. Even bought the premium version. The delivered product looked nothing like the elegant arrangement we ordered. The arrangement we received looked like a hodgepodge of flowers thrown together to meet the amount of money spent. We would have never accepted the arrangement had we viewed it before delivery. Waste of money!

My fiance ordered flowers and chocolate for me a few months back. Never received the chocolate. A girl offered to have it delivered. I reluctantly agreed to have her deliver it. Never received it. Totally ruined the lovely gesture from start, to finish, to reset, and finish again... :/ Fast forward, fiance orders flowers for Valentine's Day. Not only have they not arrived. But I haven't even gotten a delivery today on 2/15/18. My fiance is super nice 'cause I would order from Home Depot before ordering from Teleflora. Going to advise the hunny to dispute the transaction. The gesture has once again been ruined. TELEFLORA YOU ARE THE WORST AT GIVING LOVING EXPERIENCES. :( TOTALLY UNPROFESSIONAL. P.S. Fiance should have never trusted you twice! #SHAMEONHIM.

I selected the date for the wrong day. So I immediately called to cancel the order, and no answer. I stayed on hold for two hours the first day, then stayed on hold for another two hours the second day. So then I tried to email... no response. HORRIBLE customer service and the flowers were delivered to the wrong address.

I ordered flowers for my mother for Valentine's Day. She did not receive the delivery. I have tried calling the customer service number on three occasions and have not yet had the situation resolved as the call wait time has exceeded 45 minutes. One time I finally received a call back from a customer care representative by requesting to be put in the queue. I explained that we have not received the flowers and now the holiday is over and I want a refund. She offered me a 30% discount on my order. I said, "I want a full refund because I have never received the flowers I ordered." She said, "I don't have permission to give more than a 30% refund." I said, "Get your manager". At that point, she hung up on me. I want my money back and I would NEVER do business with this company again. How many times do I have to say, I NEVER got the flowers and I never received a refund.

I had the worse experience with Teleflora. I ordered flowers on February 13th, they assured me they would be delivered on Valentine’s Day the 14th. That was the case, not only did they not deliver the flowers they didn’t have the decency to call and let me know. I contacted the recipient and asked her how did she like flowers – she stated no flowers came and she was upset, rightfully so. I contacted Teleflora and they said the order was canceled. I asked, what was the reason she said they couldn't fulfill the order?

So I ordered flowers on 13th of Feb to be delivered to my girlfriend on Valentine's Day. Sadly we are already on 15th but my girlfriend is yet to receive her flowers. I do understand that Valentine's can be hectic but obviously this company does not know how to work under pressure. Very disappointed and it's a shame I had to ask my gf to call them as I am currently in abroad. I was hoping to surprise her but our excitement turned into frustration. I emailed the customer service many times but I got no reply, when my gf called them she was put on hold for 1 hr. So... what kind of business do you manage that you take money but give awful service? Just give my money back.

I placed an order to be delivered and paid extra 15 dollars for it to be delivered before 1pm. By 2pm nothing had been delivered. So I decided to call them. Was on hold for 1 hour finally somebody answer. Put on hold again because they were contacting the florist. After 10 minutes was told they could not get in contact with the florist that they would not answer the phone. So they said, "We will refund you the 15 dollars since you paid. Oh and your order is on the way." I said, "How do you know since you couldn't reach the florist." Was told, "Oh it's going to Los Angeles. There's traffic. They deliver from 10am to 7pm. It's on its way." I told the person my wife leaves work at 5pm. Again was told, "It's on the way you get 15 dollars back." So now it's the next day and I get an email at 3am that the flowers were hand delivered to who or where I have no Idea.

I made an order for Valentine's day on 02/13/2018. On 02/14/2018, no flowers were delivered and I didn't receive any notification from Telefora. I called customer service on 02/15/2018, after waiting 40 minutes I was notified that my order was cancelled because the local florists were booked up. This is a very unprofessional company. Do not waste your time or money ordering from them.

They were supposed to deliver my order on the Valentine's Day. Not only they did not deliver it (after charging $24 service fee), they even canceled my order for some absurd reason. They were saying another agent cancelled it without me even being asked! Also when they pulled up my order the representative kept telling me I ordered the "deluxe" service which was not true and I had the email proof that I ordered the "standard" option. They didn't even place the right order in the first place!

I ordered flowers for my fiance which were guaranteed for delivery by close of business on the 2/14/17. It is now the end of the day on the 15th. The customer service is a joke and do not allow you to speak to a client specialist. You are required to send an email (which I did twice) and they never responded. I will never use this service again. The Better Business Bureau needs to look into this sham of a company. Unreal!!! DO NOT USE THIS COMPANY EVER!!!

I have called on three separate occasions and after being on hold for over 30 minutes I hung up. When I placed my order, they guaranteed delivery on Valentine's Day. The flowers were never delivered and now I am having a very hard time getting through to someone to get a refund. Granted, I ordered last minute, they confirmed the delivery would be made. Other florists, who work with integrity, turned down the order as they knew they could not fulfill it. I will never use Teleflora again, and I will be sure to continue sharing the obnoxious experience.

Wrong day confirmation. Horrible customer service. Almost impossible to get hold of anyone through email or Phone. Will not be using this company again.

Under no circumstances should you attempt to do business with Teleflora. I ordered a flower arrangement to be delivered to my girlfriend's apartment on Valentine's Day at a cost of $92.94, including a $15 charge to guarantee delivery by 1 pm. The flowers never arrived by 1 pm, nor in fact at any point. They still haven't arrived. I have received no contact from Teleflora, other than an email voucher for 25% off my next order, with no explanation as to why. It's impossible to get anybody on the phone. Nobody is available for IM chat. They have failed to respond to multiple emails. They have stolen almost $100 from me and ruined Valentine's Day. This disgusting company should not be allowed to do business. Do not give them your money.

I ordered flowers for a women in my life days before Valentine's Day. One day before Valentine's Day I received a call saying they no longer had the flowers I requested in stock. I told them they could substitute the flowers for something of the same color and quality as I was trying to be accommodating. THEY DID NOT AND HAVE NOT DELIVERED THE FLOWERS! Literally the sole function of this company has not been met. I feel as if I have been duped into a scam. I tried calling and I get no response. I email, no response. SHAME. TERRIBLE. CHEATED. To me this is like McDonald's not having hamburgers but taking your money anyways and saying "Come back in a few days for the burger." They should be ashamed. Truly disgusting. No concern for the impact it will have on my relationship. PATHETIC.

Would never recommend this company. My boyfriend ordered flowers and an ecard a week ago to be delivered on Valentine's Day. Didn't get the ecard until 7 pm last night, opens in the middle of Teleflora advertising (tacky). Never got my flowers. Teleflora offered him 60% off his next order. Like either of us will ever use this company again.

DO NOT ORDER FROM HERE!!! Ordered flowers with priority delivery which means they should have been delivered before 1 pm yesterday. This morning they sent an email saying that the flowers were hand delivered. Lie. Never received... Still no flowers. Trying to get a refund, but so far not cooperative.

My husband ordered flowers for me on Valentines and they were not delivered on Wednesday 14th Feb at all - till Thursday 15th 11:30 pm the flowers were not delivered - Called multiple times and was put on hold for 1 hour, and had to hang up, finally when got hold of them on Thursday they had so many excuses and it took me more than hour and half to get my refund back. He also paid extra to have them delivered before 1:00 pm. Discounts and future considerations mean nothing as the special moments have gone. I will think twice to do business with them. This is second time they have messed up our order. They are not cheap either. Other floral places are must better in service and cheaper.

I ordered and paid for priority service and the flowers were NEVER DELIVERED. I've called numerous times and have been on hold for over an hour EVERY time. What was supposed to be an awesome day turned out to be one from hell. Not only did I spend most of my day explaining that I never forgot about Valentines Day, I spent most of the afternoon and night and this morning staying on hold with Teleflora not being able to get a representative. Worst experience ever. I will NEVER use this company again and I would hope No one EVER DOES.

I ordered beautiful flowers, chocolate and bear for valentines day and they never arrived. They certainly charged my card within 2 seconds. No one returns your call. You are on hold over an hour and half. For 2 days I been trying to reach out to them and you can't get a human being. I will be disputing the charges today. Over 70.00 and nothing. The absolute worst.

My husband ordered these flowers for our daughter before noon the day before Valentine's Day. According to their website, all orders placed before noon were guaranteed to be delivered by 4:00 pm Valentine's Day. Guess what? Didn't happen! Flowers were delivered the next morning. They were supposed to come with a small box of chocolates. Guess what? NO CHOCOLATES! The flowers were horrible. Looked like some that were purchased at Walmart three days ago and stuck in a vase. Water was murky as though it had been sitting there for a while. I realize Teleflora picks a local florist to do the arrangements but they really need to vet the folks they do business with a little better. I will not be using their service again. Very displeased.

Like everyone else’s here they never deliver my flowers on Valentine’s Day. Tried to call them they put you on hold for an hour and nobody answers. Sent them an email and ask for my money back. I doubt if they will reply. Need to call my bank and dispute the charges. Such a bad company. They ruined people’s Valentine’s Day.

I ordered Valentine's Day flowers to be delivered 2/14/18. Nothing arrived. I could not get through to customer service on the phone. The chat contact window on their website didn't work. My emails bounced back. To add insult to injury, I got a delivery confirmation email last night. Nothing was delivered! Do they not understand what confirmation means? When I got through to a human being today, they refused to give me a refund. I'm getting 30% back. I'm pretty sure this isn't a company, just a scam website.

I have ordered a bouquet to be delivered on Valentine's Day and nothing was delivered. There was no notification about possible delay or anything else. In addition, it is impossible to get to customer service. Trying to talk to them for a second day now, but on hold. Don't fall, for "We call back without you losing your place in line". They did call back, one ring and done. So they disconnect before you can pick up. It's a scam. I placed 4 orders in the past 8 months and 2 of them were messed up, so you have 50/50 chance. I can't believe American Express is promoting them through their relationship. Would expect better due diligence from Amex with regards to the vendor partners.

I placed a single order with Teleflora around January 20th for a delivery on Valentine's. This single order had three recipients, my wife and two daughters. My wife's flowers, chocolates, and balloons (though not properly inflated) were delivered but only about 5:30 pm which was a bit aggravating because it was during the Valentine's dinner I had planned. So they left everything at our door on an extremely windy day. I guess that's not Teleflora's fault but very annoying. My daughters, however, received nothing. I called Teleflora and sat on hold for more than 1 hour with no response. The automated system said the expected wait time was 30 minutes. I sent two emails to customer service with zero response. Valentine's came and went with no surprise for my daughters.

My partner ordered me a flowers from TELEFLORA as I was out of town. I waited all day, as I was very excited & decided to stay at place I am staying where the flower is coming from. I even cancelled all my errands making sure I don't miss it. After 6 PM started to worry so I called TELEFLORA. Was on hold for an hour or so. Put it on speaker phone, and when someone answer I was told that the order was cancelled as they backed up or something. I told them why did my partner did not get a call or email that his order were cancelled. This is terrible practice, I see we are not the only one had this problem yesterday. I don't recommend or will use this company anymore.

They did not deliver on time after paying rush charges to have them delivered before 1 pm. The delivery came at 6:45 pm and it was not the right flowers. In fact the arrangement looked like no effort when into making them look nice. I ordered red roses and they sent different colored ones mixed in with other flowers. It’s impossible to get a representative on the phone and they do not respond to emails either.

This is the second time I’m using this company. I used them last year to send flowers to my mother, and the flowers she received looked nothing like the bouquet I ordered. So Teleflora’s way to "soothe my mind" was to offer me 40% off another bouquet. I ordered my mother Valentine’s Day flowers which were delivered to her yesterday. Again, the flowers are hideous and look nothing like what I paid for. Instead of a refund, I’m offered another 40% off coupon. Terrible company. Attached is a photo of what the flowers were supposed to look like, along with a picture of the flowers my mother actually received. I’m sure you can see the difference...

Valentine Flowers - Ordered flowers but they were never delivered. Called to let them know and they said they would deliver them the next day early. Flowers never came the second day. Called again. They told me all they could do was give me 50% off, and a 50% coupon to use next time. Well, there will NEVER be a next time. I was on hold all morning waiting to talk to someone. Waited an hour and asked to talk to a manager and was sent to a voicemail to leave a message. Calling again tomorrow and probably will be on hold for an hour until I reach someone to tell them to please cancel the order that never arrived after TWO days. WORST COMPANY EVER!!!

It is just before 8:00 PM on Valentine's Day. I ordered the Young at Heart Valentine's Day flower arrangement, the deluxe size. In the section regarding directions for delivery I asked that the flowers be delivered after 4 P.m. as it was to a residence. Nothing has been delivered so far. Not many more hours in this day. I've been on hold (still am) for about 90 minutes now. I also sent an email inquiry. Nothing. I will write a negative review on every single forum I possibly can. I order flowers (from a competitor) regularly and will never again use this service and advise anyone else to do the same. It's one thing for things to be crazy busy, this late. It's an entirely different level of dis-service to completely ignore customer inquiries. Teleflora gets an F for service. Who knows what the flowers will look like, if they ever arrive.

I ordered flowers for my fiancee for Valentine's Day. I paid a lot of money and some service fee for the holiday. By the end of the day 7pm... No flowers, no email updates, no phone call from the florist or the company to let me know the order would not arrive, nothing. This is not what I expect from a national company. This doesn't appear to be a professional operation. I called customer service and it's all recorded messages. I left an email with them.. Regardless, they had one job, and they failed at it. I likely won't use this business again.

This is the first Valentine's Day in 30 years that my wife and I could not be together. Unfortunately, this is also the first Valentine's Day in 30 years that my wife did not receive a gift from me since Teleflora failed to deliver as promised. You call for a delivery confirmation and you get an automated message stating, "Rest assured your order is in good hands..." which was untrue. When I called and selected to talk with a representative, I stayed on hold for one hour and forty five minutes with nobody taking the call. I perfectly understand that this is a very demanding day. That being said, if you have booked your capacity to deliver, stop taking new orders. I had alternatives yesterday. Today, I do not. Discounts and future considerations mean nothing. Valentine's Day is not a week long celebration. If Teleflora refuses to refund my money, I will simply dispute my credit card charge and we can go that route. I am certain that I will never use this company again.

Ordered flowers and balloons a few days ago for Valentine’s Day and they still haven’t been delivered and it’s 740 pm Central. Didn’t provide a tracking number or no info on the floral company delivering them. Would never ever order from this overpriced company again and I sure hope they provide me a full return and no credit. Good customer service but jeez y’all should be top notch for these prices. Would give 0 stars if I could.

I ordered flowers for Valentine's Day delivery. Title of arrangement on website: "Always Yours Bouquet" deluxe Item #T67-2B total: $82.19. Instead what was delivered was some lilies that were brown and split with 4 whittling roses. HORRIBLE and CRIMINAL to send this and charge $82.00 dollars. I have sent the receipt and pictures of both arrangements. Abandale Florist is located in Tucson Arizona on Ajo Way. They do not answer their phones. (520) 573-9300.

I called them today (2/14/2018) five different times and each time was put on hold for more than 30 minutes. The flowers were supposed to be delivered today, on Valentine's Day for my daughter on her business address, between 9:00 am to 4:00 pm. It is past 3:00 pm today and her office will be closed by 4:00 pm. She still has not gotten her flowers. I should have known NOT to order anything from Teleflora, based on all the reviews on internet. There have to be more than 1000 unsatisfied customers out there that were not satisfied and all of them gave 0 star. I will dispute this charge with my credit card company.

Ordered a bouquet to be delivered to my wife on Valentine's Day. What was delivered looked nothing like what I ordered. Complained to Teleflora and was only offered 30 percent off future order. Told them no because I will never order from them again. Filed complaint with BBB and disputing charge of 120.00 with bank.

Ordered flowers and paid the additional $15 for deliver before 1 pm. 3:30 and still no delivery. I called and sat on hold for 45 minutes only to be told they canceled my order. I received no notification. They charged my card and I won't receive a refund for 3-5 business days. Asked for a supervisor and was sent to a voicemail. Left a message with my number and never received a call back.

I went to their Website yesterday 2-13-2018, and it said, "Plenty of time to order for Valentine's delivery." I selected the flowers, and selected Feb 14 as the delivery date. Then today in mid-afternoon, I contacted them to ask when the flowers would be delivered. The reply by text msg. and a phone call was: cannot deliver today because of "issues". There was NO issue with accepting my money! Now I am demanding a cancellation and refund. Be smart: just call a local florist.

Absolutely awful!!! I spent a half our this morning confirming my order was being fulfilled for Valentine's Delivery, they said everything was fine. Just called at 3 pm and being on hold for an hour to find out they canceled my delivery and never had the decency to call me or send me an email. ROTTEN BUSINESS!!! ROTTEN BUSINESS!!! ROTTEN BUSINESS!!!

I ordered flowers to be sent on Valentine's day to my daughter who lives in Roxbury Ma. I put in the zip code as I was ordering, all went ok... The next day I got a message saying the flowers that I ordered is not available in that area. I called and asked them to replace it with some other flowers, they assured me it's all set! Got another message saying that the flowers not available again. I called. They once again assured me they replace it with something else I am all set!!!! The day of Valentine's day, at 1 pm I received another message saying not available ONCE AGAIN... When I called they basically told me, "SORRY NO FLOWERS, OHHH NO WORRY WE WON'T CHARGE YOU!!!" TOTALLY UNACCEPTABLE, I WILL NEVER EVER USE THEM AGAIN... If only they informed me that they do not service the area, it would have been just fine... It is very upsetting...

I ordered flowers for my fiancée on Valentines Day. Paid extra to get them delivered by 1 PM. Got a text saying they were delivered at noon. At 1 PM got a text saying they couldn't deliver them, to call a 1-800 number for questions. I called. They wanted to reschedule for the 15th for 20% off or the 17th for 30% off. I told them to cancel the order, I want 100% off. The lady told me (exact quote) "We can't afford to give you a 100% refund". I explained I wasn't asking for free flowers, she said she still couldn't give me my money back. After some choice words I asked to speak to a manager. A few minutes on hold and suddenly they can refund me 100%.

I order purple tulips costing 60 and my sister received pink dead looking carnation flowers. I called and they only tried offering money off my future order. When I kept refusing they offered 20% off my current. Those flowers were worth maybe $20 total. I'm so disappointed???

They delivered the completely wrong product (item WAY under my order amount) then would refuse to refund my product or have the correct product on site for Valentine's day. Very unprofessional. As a business owner I believe in customer satisfaction along with quality products and customer loyalty. This is far from that.

On 2/12, I ordered the "True Romance Bouquet - Premium" (see images), for $129.95. The image of the bouquet is magnificent, with full flowers and many roses visible. On 2/13, I received what can only be described as a lazy attempt at the pictured bouquet (see images). For the price, I expected to receive what was pictured. Understandably, Teleflora works through local florists -- however, the quality of the delivered product rests upon Teleflora. Extremely insulted and angry that I spent $130+ for a blatant rip-off of the advertised product, I wrote to Teleflora customer service, who simply offered a canned apology, and a discount on a future order. Why would I ever order from Teleflora again? What guarantee does Teleflora offer that they would use a different florist, or guarantee a better product? This is terrible business, and I advise against doing business with this pathetic company.

I ordered an arrangement of flowers for my wife to be delivered on 02-13 because she was going to be out of town on business on 02-14. The order was for 40.00 dollars. With the extra fees it was 56.00. The 13th came and went without them delivered or a call or email from Teleflora. Once I contacted them they stated that the order was too small and it would be 5 more dollars to have them sent to my wife. I asked why they did not contact me in regards to the order too small or why did it accept my purchase to start with. The person I spoke to could not explain. This company does not have guidelines in place so this does not happen????

A friend was travelling 14 hours on Valentine's Day and I'd arranged with Teleflora to deliver flowers to her hotel room. Then, 5 hours after confirming my order, they said that they couldn't deliver on 2/14, "How about the 15 - 17?" I said NFW, and they asked if a 30% discount would make me happy. What the **! This is a flower delivery company! How do they not get that Valentine's Day is ONLY ONE ** DAY!!! Cancelled my order and arranged delivery through Instacart.com from Whole Foods. ** Teleflora! Hope you go bankrupt and all your employees quit over your lies! #teleflorasux

I ordered a sympathy bouquet for my daughter in law. Boy was I embarrassed! Not nearly the arrangement shown. Bright pink roses not pastel at all, and half the flowers. The roses seemed very few full in flowers. I would not recommend Teleflora to anyone.

This service was convenient, efficient and competitively priced. Their selection was extensive and easy to review and make a determination what one wants to send or purchase. The delivery was right on time, as promised and was exactly what advertised and what we expected.

I ordered flowers for my mother for Valentine's day and they were suppose to be soft pink flowers roses, etc, what arrived was mix of daisies and junky carnations in random colors. I could get a better bouquet at the grocery store and spend 10 dollars not 45! Going with ProFlowers for now on, they give you a tally of every flower to be included in the bouquet and have never been disappointed.

I echo what Paul ** wrote. I ordered a sympathy arrangement for a co-worker who had lost a family member. The specifications were for a deluxe bouquet that measured 15" x 15". The arrangement arrived and it was 8" x 11". It contained only half of the flowers shown in the photo. What was supposed to be a nice gesture from the company appeared rather paltry. I contacted customer service and requested at least a 50% partial refund. I was told that, for our disappointment, we would receive 40% off the next purchase?! Extending a discount on the next purchase only benefits Teleflora. (And, given my experience, why would I order from the company again?)

Do not use this company. Ordered a very common flower arrangement from Minnesota 5 days before my daughter's birthday to deliver in Texas. They called the day of her birthday and said they could not deliver and they were out of flowers. They said a refund would be given back in 10 days. No apologies. No substitute arrangement. No discount. Nothing! They wanted us to pay an extra $50 to expedite a same day delivery on some other arrangement. My wife and I were so mad, we couldn't even put forth the effort to argue or gripe them out without being obscene. We did call the next day after cooling down. They had the nerve to give us a discount on our next order. The only reason they got 1 star is because they don't give you an option to give 0 stars. Don't use this company!

I have found the flowers ordered to be quite expensive but according to those who were the recipients, they were beautiful and fresh when arriving. I find ordering the flowers via the internet and having the ability to see them is far more expedient than to order directly through a florist. I do, however, like to order local flower deliveries, through a good local florist.

I ordered flowers for a friend's birthday and when they arrived they were half the size of the photo and in fact didn't look anything like what I ordered. They then refused me a full refund. They only refunded me 75% of my charge so please do whatever you can to avoid using TELEFLORA. They obviously have gone downhill and really suck now. The top image is what I ordered... The bottom image is what they sent... AGAIN STAY AWAY FROM TELEFLORA IF YOU DON'T WANT TO GET SCREWED!!!

The company entices the buyer with amazing looking floral displays, then deliver an arrangement with a fraction of the flowers expected. Standard bait & switch operation. I paid $100.00 for these flowers, as pictured in the below photo and received a quarter of the expected flowers. Very disappointing. Avoid this website like the plague, else face getting ripped off by a criminal retailer.

On Wednesday morning, January 31, 2018, I placed an order for funeral flowers through the Teleflora website. The flowers were for my Aunt's viewing on Thursday, February 1, 2018. I added in the comments section the flowers needed to be delivered BEFORE 3 PM on Thursday, February 1, 2018. I also asked a ribbon with "Aunt" be added to the arrangement and provided my cell phone number in the comments for any questions. On Thursday afternoon, February 1, 2018, I arrived at the funeral home and looked for my flowers. They were not there. After inquiries with the funeral home staff, who checked all possible locations for flowers, the flowers were not located. I went outside to my car and contact Teleflora through the 800 number to ask where my flowers were and when they would be delivered.

I ordered flowers for my mother-in-law. Ordered premium but what I got was a grocery store bouquet. Here is the description: A mix of fresh flowers such as spray roses, daisy and button spray chrysanthemums, Monte Cassino asters and limonium, in shades of white, pink, green, purple and lavender. What I got: 2 roses, daisies, and carnations in white and pinks only. NO green (other than stems), purple, or lavender. I WILL NEVER order from this company again and wish I had read these reviews prior to ordering. The bouquet was supposed to be delivered prior to 3 PM and was not received. They left a message at 8 PM stating it was on the porch. HORRIBLE.

I used their online service and was a little confusing but the flowers were delivered on time and were very close to what was pictured. I'm sort of a flower snob so I might be more critical than others.

I like the professional looking display and the care given to packaging the flowers. Also their record keeping of historical address data makes it easy to remember to order through them.

I was a ProFlowers client for a few years and they provide a good service and quality. I needed a more specific color request for a VIP's birthday and Teleflora had a larger variety, quick specific date delivery and at a decent price. The VIP recipient was overly impressed. Highly recommend.

I ordered Full Of Love Bouquet (Premium) $59.95 and 2 mylar balloons on Thursday 1/25/18 to be delivered on 1/28/18 at my mom's house for her birthday. Once I placed my order and it was processed the website said it would be delivered between 8am-1pm. I told my mom that I had bought her a surprise and it would be delivered to her house so she stayed home to wait for her package. Around 1:32pm I received a confirmation email stating that my mom had been “hand” delivered her flowers and she received them. I was excited and made my way to my mom's house and of course as it turns out she has NOT RECEIVED THE FLOWERS.

I placed an order for a birthday banquet my sister's birthday for the 27th of January. I have the flu and bronchitis and couldn't make it to share her day with her. The order was confirmed instantly withdrawing my money from my bank account. Perfect... or so I thought. I received an email 4 hours later that the flowers could not be delivered on the 27th and I needed to change the delivery date! My sister's birthday is on the 27th! So I called them and had to change the date for the 28th. Yes, I understand that it is the day after her birthday but what else can they do?

I placed an order for delivery today but when I hadn't heard about it arriving, I called to check the status. They told me that my order was suspicious so they charged my card but then said they're refunding it but it will take up to 10 business days. My credit card company is perfect about alerting me to fraudulent charges. I spoke to the credit card company and there is nothing suspicious. It makes no sense that the company wouldn't say the card has been declined or the order was canceled. I waited patiently at home ALL DAY for the delivery. They wasted my time and now my money as I wait for a refund. I believe they didn't have the item in stock or maybe the charges help to fund the business. I really don't like being lied to on top of it all.

DO NOT ORDER FROM TELEFLORA! I would give zero stars if I could. We ordered two bouquets from Teleflora for my mother in law's visitation and funeral. One was from our family as a whole, and a second was from my 7 year old son, with a card stating "I love you Gramcracker (his nickname for his beloved Grandma)." Online ordering was simple, and I placed the order with zero issues, even paying the extra $15 per bouquet to ensure they arrived prior to the visitation. The day of the visitation the bouquet from our family was there, but my son's had not arrived. I gave them the benefit of the doubt and was hoping they would show up by the funeral the next day.

I purchased flower arrangements for my father’s funeral. HUGE mistake. They charged each item as a separate order, even though they were all ordered at the same time. So I ordered six flowers and they charged my credit card six separate times. As a result some the charges were immediately declined by my credit card company because it appeared fraudulent. Three hours later, and after speaking to four different agents, we got that “resolved.” They’d mistakenly ordered eight flowers instead of six. The day before the funeral the flowers had not been delivered as requested. We were assured they would be and they were not. They then guaranteed the flowers would be there in the morning. SURPRISE! The morning of the funeral the mortuary called and said the flowers still had not been delivered. I proceeded to spend the next four hours on the phone with Teleflora as they tried to find my flowers.

Ordered an expensive arrangement (that included the Thomas Kinkade 'house' for 2017) delivered to our son and daughter-in-law in British Columbia. Requested that it be delivered on certain date prior to Christmas. It was delivered an entire week too early - so of course the flowers were past their prime by Christmas. When I complained - they offered to pick the arrangement up and re-deliver it on the proper date (any idiot would know it would be the exact same arrangement!). LAST year (2016) I ordered the same arrangement to be sent to the same place and when it was received they used the house from the year previous (2015) and not the correct year's version.

I ordered a plant around 9:30 AM from their website that guaranteed same day delivery. At 4:00 PM I called to check my order status. The plant was not going to be delivered because the florist they called didn't have it in stock. I was angry that they didn't call other florists, and didn't call me to offer other options. They guaranteed that it would be delivered first thing the next morning. At 1:30 PM the following day I called again because it was not delivered in the morning as promised. They couldn't find the plant I ordered so rather than calling me they took it upon themselves to send her a tiny crappy flower arrangement. I ordered a plant so it wouldn't die in 3 days. I wanted a full refund, but they refused. The representatives were rude and not helpful at all.

I ordered flowers for my uncle's wake on behalf of family in Ecuador. The total order was $86.95. These flowers were so cheap, and not at all what I expected to represent my family with. I was so embarrassed. When my family in Ecuador saw pictures what was delivered they ordered more flowers on their own. When I contacted Teleflora, they said they could only give me 50% back. I requested a full refund because I felt taken advantage of. They said the only way I could get a full refund is if the florist went back to pick up the flowers, giving them an opportunity to resell the flowers! I would look like even more of a fool taking these flowers back - from a wake! Get your act together Teleflora. You lack in customer service, and lost a customer. I hope people think twice before using your poor services.

Teleflora BECKLYS FLORIST - I ordered flowers online today at 8 a.m. for my daughter's birthday and paid $10.99 for them to be delivered. I called to check on the delivery at 4:30 pm and was told the delivery driver was out making deliveries. I called again close to 6 pm and was told they had a lot of deliveries. My daughter never received the flowers. I'm disappointed that they can claim to be a TELEFLORA florist and not meet basic standards of service and delivery.

I ordered an arrangement online in a specific zip code for my friend’s birthday. The company didn’t email me until after 11 pm of her birthday that they canceled the order. My order was canceled without adequate explanation and without an option to replace. When I called the company, the agent was rude and unhelpful.

I ordered a premium basket (top level) and in the picture there were 12 roses, when delivered there were only 5. The lilies were closed when delivered (open in the online photo) and wouldn't have been that big of an issue but they never even opened. So less than half the roses, the lilies never opened, and the other little decorative flowers were all different than in the online photo. So it looked kinda correct but the lack of roses was extremely disappointing; those are the most expensive part of that arrangement and wasn't fulfilled per the description.

I ordered the "Sentiments of Sympathy" funeral arrangement online and was embarrassed and disgusted when I arrived at the Funeral Home, as were my family. The "spray" that was received was nothing more than a BUNCH of flowers CRAMMED together, looking like a bridal bouquet that was made by a child. The flowers looked ridiculous placed on A STAND as they were, which made the sad mess even more pathetic. The card attached may well have read "From the SCHMUCK FAMILY". If YOU want to be a schmuck, shop with Teleflora. Otherwise, spend your money wisely, which is to say, elsewhere.

I placed a flower delivery order through Teleflora on 1/10/18 for a next day before 1pm delivery. The online order form did not take my request for a before 1pm delivery, so I emailed Teleflora to make this request. Teleflora customer service emailed me back confirming my request had been received. The flower delivery occurred after 5pm, though Teleflora insists it was before 5pm. However, before 5pm is moot, as the request was for a before 1pm delivery.

If I could give 0 stars I would. I ordered a standing spray arrangement for my husband's grandmother's funeral (Across the country in Washington state. We are from Florida and unable to attend the funeral) from Teleflora over the phone. I placed the order over a week prior to the funeral. The whole order was a problem from the beginning.

Ordered flowers day of Birthday for my friend. Called Teleflora and they assured me the flowers would be loved. Flowers weren’t delivered. They told me to wait till 8 pm. Waited then called back after I have already called three times and was told they spoke with florist who said the flowers were out for delivery. Even received an email saying the flowers were “hand delivered”. I would NEVER order from here again. And the rep had the nerve to give me an attitude because I requested a refund.

To say I am extremely disappointment is an understatement. With many options to chose from, I chose this company Teleflora. Your wide range of unique flowers and arrangements caught my attention. However today I was highly embarrassed when the Premium Radiant Reflections Bouquet I ordered, was delivered to the recipient and it was that of a small flimsy bouquet. Nothing like in the picture.

For our family's Christmas Eve celebration in California, I ordered a centerpiece to be delivered to my brother's home on the 23rd of December. I received an email confirming the delivery on the 23; however the flowers were not, in fact, delivered. They were not delivered until the 26th. More importantly, the flowers delivered were NOT what I ordered. I ordered the Premier version of the Winter Blooms Centerpiece. As you can see from the attached images, the arrangement ordered was of deep red roses, holiday greenery and pinecones. The other image shows what was actually delivered... red and white carnations. Although I realize flower substitutions are sometimes necessary, substituting carnations for roses is NOT an equitable adjustment.

Placed anniversary flower order with Teleflora at 8:55 AM 28 Dec 2017 for delivery on 30 Dec 2017 at hotel where we would be staying. Paid extra ($15) for early delivery @ 1 PM latest. Checked in at the hotel at 3 PM and no delivery - began checking with Teleflora and was told order was with florist and eventually told it was on truck. Requested the name of the handling florist and initially they refused to provide but through persuasion they provided the florist. Called the florist and was told they had cancelled the order on 29 Dec 2017 without explanation - otherwise there wouldn't be any flowers being delivered.

Ordered a funeral bouquet for my friends funeral. And what was sent was nothing close to what I ordered. And when I contacted them about it all they did was refund 26.08 back to my account. The flowers that was sent looked like it cost 26.08 from a grocery store. Never been so embarrassed in my life.

I ordered flowers for my daughter and they were supposed to be delivered to my daughter on Christmas eve, but never did. My daughter didnt receive her flowers till about 3 or 4 days after Christmas and she had to go pick them up. When my daughter sent me a picture. I was more disappointed because it was not what I ordered and totally different flowers.

Ordered flowers to be delivered to out of town friends and the arrangement looked nothing like the photo representation. I even paid extra for the fuller bouquet. Very disappointed with the quality of the flowers and the arrangement. The only resolution I was offered was 50% off my next order. Thanks. I can send crappy flowers twice.

Ordered flowers for my mom for Christmas! Flowers arrived wilted and actually rotting! Call placed and scheduled for up of dead flowers sent! Delivery driver rude! Customer service willing to give 50% refund plus 50% off next order!! Replacement flowers will not be available until after the holiday!! Very upsetting! The 27th call placed for same day reorder of flowers!! Could not use coupon given! Website having difficulties so I called and reordered flowers to be delivered same day! Customer service indicated flowers will arrive same day!

If I could rate this company with less than a one, I would do so. I ordered online and promised a delivery date of December 24th. Received a call on the 24th saying delivery could not be made until 26, 27 or 28th. I said this was not acceptable as the order was a Christmas centerpiece. I was put on hold for many minutes. When the person returned to the phone the question was the same: what LATE date did I want delivery. The day it was supposed to be delivered (at 2:20 p.m.), I received another call asking permission to substitute a different arrangement. I originally ordered a premium Christmas centerpiece and my sister received a vase with cut flowers! BTW, while on hold I checked the website which was still offering Christmas arrangements to be delivered on time. Will NEVER do business with Teleflora again!!

I ordered flowers to be delivered on 12-26-2017 (because there was the option for same-day delivery). Practically immediately I received confirmation of delivery; the flowers, however have not yet been delivered. The several times I contacted Customer Service they didn't help me at all. They kept saying vague things about the local florist, etc. The latest time I called (earlier today, 12-28-2017) to cancel my order, they told me it was not possible because "flowers were already in the truck". It is about 09:30 PM EST, and they haven't been delivered.

Ordered flowers to be delivered on 12/23/2017 and received written confirmation that they would be. Flowers never received and the message below is what I received when I sent an email that they were not delivered. They should not promise what they cannot deliver. They were not concerned about my "loved one" when they took the order. So, my 89 year old mother did not receive her flowers and no, I didn't want to wait until 2018 for my "loved one" to receive their flowers. Terrible practice.

I placed an order with Teleflora on December 22, 2017, to be delivered the next day (on December 23, 2017.) I live in South Carolina, and was sending a Christmas centerpiece to family in Florida to have for Christmas. I received an email confirmation of my order at 11:35 am on December 22. When I did not hear from my family on December 23, I contacted them on December 24. I found that my order had never been delivered. I called Teleflora's Customer Service. What I found was that this department is offshore, and I could get no information about my order that was accurate. After waiting on hold for close to half an hour, the customer service person tells me that "they ran out of time" and could not make delivery on December 23, but that it would be delivered on December 24. By 4:00 pm on that date, being Sunday, I was skeptical, but agreed that I would accept a delivery on that day.

I ordered an arrangement to be delivered to my boyfriend's mom and we were planning to go over her house the day of delivery. I was curious to see how they looked. I paid extra to have them delivered by noon. We get to her house by 11:30, no delivery. I end up calling Teleflora by 3:30 PM to find out what happened. They just said they will look into it and if they aren't delivered by 7 PM to call back. So I went home, called boyfriend's mom to see if she ever got them and she didn't. I let Teleflora know I want a refund, they say they are still investigating. Here is it the 27th, she never got the flowers, they claim the florist delivered them but if they did it was to the wrong house. Idiots, I want my refund, still no refund... I will NEVER use them again.

My sister had a traumatic experience occur just a couple of days before Christmas. It was something no woman wants to experience. As her sister, and best friend, I decided to send her a Christmas tree floral arrangement from Teleflora. I ordered to mid grade version of the arrangement. It was absolutely stunning and I knew it would help lift her spirits at least a little bit after what she had been through. I asked her to send me a photo once she felt better, and she did. I was shocked. It looked like a $20 display at a grocery store.

A week prior to Christmas Day I ordered a special arrangement for close friends. The day the delivery was to made no word came to confirm it had been delivered. It ended up coming a day later... Once I received the confirmation I contacted the recipients to verify they had gotten the arrangement and it was nice. Well I found out they NEVER got it. I called Teleflora to hold for over 30 mins. and then spoke to someone who obviously did not care one way or the other. In any case I told a strange name had signed for the flowers...someone I have never heard of and is not known by the recipients. I was offered a discount on my next order and then I lost it. What a insult and embarrassment!! The day after Christmas I was informed an arrangement had been delivered this time. Please see pics below. One depicts what I ordered and the other what was received. What a JOKE!

Ordered flowers 6 days before Christmas. Two days later told that the ordered arrangement would not be available but other equivalents were. available. Two days later received an email that they would not be able to deliver on the 22 as ordered. I called and was told the order would be delivered on the 23rd. No delivery on the 23rd, 24th or 25th. No word from Teleflora. Called on the 26th to make sure the order was cancelled. Was told that it could take as long as 10 days to receive credit on my charge card. What a way to run a business!!!

Why order flowers to have them deliver on a specific day only to have them not send it at all. I have been on hold waiting for them to answer a call for over 25 minutes. I ordered a Christmas centerpiece for my mother only to get a text about my order on the 23rd at 4 pm that there was an issue. I called in and they said they could not deliver it at all, but they could deliver them after Christmas. What is the use if it is after Christmas. The whole idea of this arrangement was a Christmas table centerpiece.

Teleflora is the worst customer service and experience that I have had for a very long time. They show these beautiful arrangements that you can upgrade to Deluxe or Premium. I upgraded two arrangements this year for my family and friends. Neither arrangements were as advertised. One was not great but the other one was unacceptable. The container was not even close, the flowers were 1/4th of what was shown online. When I contacted them to have the arrangement redelivered they said that they would and they did not redeliver. When contacted again, and being on hold for 48 minutes, they offered to redeliver 2 days after Christmas. Really? Sort of a mute point on the 27th of December. If I could give 0 stars that would be my rating for this company. They have no business having a flower delivery service. I will never order from them again. Pathetic.

My mom is 90 now and I send her flowers 3-4 times a year. While nothing ever really measures up to the online picture, this is just ridiculous. (BTW, if the lowest rating was 0 instead of 1, the review average would be much lower than 1.2.) I ordered the $60 “Premium” version of this 2017 Christmas bouquet, the Holiday Shine Bouquet. Here are the pictures of what I ordered and what was delivered. When I complained via email, I received a litany of meaningless platitudes that never acknowledged the problem or what they were going to do about it, and a 40% off coupon for my next order. Never again, Teleflora. Problem is, FTD is no better.

Ordered a Christmas arrangement. Received an email that it had been delivered, it had not! I called and was connected to an overseas support center who did not help at all, they continually put me on hold to "speak with the shop", this is of course not the case. They continually asked me to repeat details about my order and as if they were taking multiple calls at the same time, the people reason they put you on hold is so they can answer other complaint calls... DO NOT USE THIS COMPANY!

I received an order from a friend on 12/18 and it was in very poor shape. I watered the flowers and called Conroy's Flowers in Simi Valley that prepared the arrangement and was told they were sorry and would send another. Two more phone calls and was told it was on the truck for delivery. Another call and was told that they were too busy with current orders to send another. I told them to credit the person who sent them and I would notify Teleflora as well. Not a big deal to Conroy's. I would not recommend either Conroy's or Teleflora as they use them.

I ordered a premium flower arrangement for my mother on her birthday and it came looking nothing like the picture or description. It didn’t even look like the smallest size. I could have easily done it myself with $20. When I called them, they offered a 40% off discount on my next order because they couldn’t arrange a pickup and redelivery. When I told them it was not acceptable because that would be the first and last time I ordered from them they then had the audacity to offer me a 20% refund. Take my advice and do not order from them. You’re better off going to your local grocery store and spend an extra $10 for a much better product.

We ordered flowers for a very ill family member to be sent to the hospital. We supplied the exact address. It has been 5 days and no flowers were ever delivered. Do not use this company! So disappointed!

Look at the pictures! First one what they sent!! The second one what I ordered!! Not even close!!

I ordered a "Christmas Treasure", I got "Ugly Crap." I ordered the deluxe version; not even close. It was supposed to have been delivered on 12/15/2017; was not delivered until 12/19/2017 after numerous calls and no apologies offered. I am in the process of getting a refund from them; I have a feeling I just basically could have thrown my money into a fire and would have been more satisfied. Literally, DO NOT ORDER FROM THIS COMPANY, EVER!

Spend $60 on flowers that were half the size of what was listed on website, had to call them twice because they were not delivered on day promised (keep in mind that it's for a birthday). So they were supposed to be delivered next day, received text about noon saying delivery cannot be made, so called them again to be on hold for 17 minutes, finally get delivery set up for that day to be totally disappointed when my cousin sent me a picture of them and they are half the size of the "deluxe" version that was listed on website and for what I paid for! I should have listened to the reviews about this site when I read them so please take my advice and do not to use this website. It's nothing but a hassle and major disappointment! Fromyouflowers.com is the way to go!!!

It’s very upsetting not to be able to received your order for your love one. I didn’t get a cancellation call. I was waiting at home. I almost didn’t make it to my aunt viewing. If I didn’t call them I would been there still waiting at home. I’m so upset I would never order from them again.

Two years in a row I have ordered flowers only to have them substituted (there is no substitution for Thomas Kinkade) or canceled. They charge your account immediately and 2 weeks later notify you that they cannot deliver. DON'T order flowers from this company. They have no problem taking your money right away but then you have to wait days to see the refund. I don't appreciate ordering flowers a couple weeks in advance and then at the eleventh hour being notified they can't deliver. I am SURE they gave up my preference to someone else. Terrible business.

So far... Not good. I ordered a violet plant to be delivered for my aunt's birthday. I even especially picked the florist just 10 blocks away from her to deliver it. Delivery day=no flowers. Next day= no flowers. 2 phone calls and an email=no flowers. They didn't call me or email me to let me know. The only reason I used them was because of a 20% off coupon made it cheaper than going through the florist's site. Big mistake. I've learned my lesson. I'll support the small florist business directly next time. I asked for a refund. Let's see if they come through.

I ordered a Christmas arrangement for my Dad And stepMom. The arrangement of what I ordered and they received was not remotely the same. I called Teleflora And after arguing with them they finally agreed to fix the problem. They sent another arrangement (which still didn’t resemble what I ordered but it was a little closer). The flower shop took the mistake away and delivered the proper arrangement. Lesson learned. The arrangement cost me 80 dollars and it was worth probably 25 dollars. Terrible customer service. I’ll never use them again and I’ll tell all my friends and family not to use them.

I ordered flowers for my daughter in law who has just graduated with her Doctorate. Don't you think she deserves beautiful flowers? What she got is just plain ugly. Looks like an amateur pulled a bunch of flowers out of a pile and stuffed them in a vase, not even a pretty vase!

Ordered a beautiful (online) Christmas tabletop tree from Teleflora called the "Teleflora's Golden Pines Tree" and what I got was a Charlie Brown Tree! It was crooked... Had barely no shape nor flowers in it. It looked like something a child would of done! Horrible and so ugly! I am crying now and Teleflora DID not even care! It looked NOTHING like the photo! I was so embarrassed when I saw the pic of what she was sent! DO NOT GO THROUGH TELEFLORA! Call your local hometown florist and order directly! I spent $99.99 on this to get the picture I provided. AWFUL!

Absolutely horrendous service. I ordered these flowers for the birthday of a business associate and they didn't get there on the date they were supposed to. I found out that they hadn't arrived when I got a call THE DAY AFTER they were supposed to arrive. When asked if it was an error on my end with the address and their response was "they just didn't get delivered". Absolute inexcusable and pathetic. I WILL NEVER use this company for my flowers.

Teleflora sucks. I ordered a simple arrangement for my 5 year anniversary and they ruined my experience. I paid for the deluxe and I got 8 flowers. Not only that, they couldn't issue me a refund unless they pick it up. Even more embarrassing. If you're planning on sending special flowers, DO NOT USE THIS COMPANY. THEY WILL RIP YOU OFF. Trust me.

STAY AWAY!!! On several occasions my family has ordered flowers from Teleflora and it's always been a very bad experience! Ordered premium and deliver basic-like flowers!!! Totally wrong arrangement, wrong balloon, and would not give a 100% refund. Bottom line - STAY AWAY FROM TELEFLORA!!!

On 2/28, I ordered $244 funeral arrangements for the funeral of an immediate family member from HyVee in Raytown, Mo to be delivered by 2 p.m. on 12/2. The funeral was in Wichita Kansas. Upon arriving at the funeral parlor, I saw our flowers were not delivered. I called Teleflora -- they CLAIMED they didn't get the order – no record. I then called HyVee. They not only confirmed the order, they said they had the confirmation from Teleflora and the BEARDS FLORAL DESIGN firm in Wichita. (Already filed a complaint with the KS BBB on them). I have a copy of the confirmation but if anyone is thinking of using Teleflora, BEWARE -- seriously consider using Google, check BBB and contact a florist out of state directly.

I placed an order for a sympathy flower arrangement in August for a friend whose mother had passed away. They were multiple states away, and I was unfortunately unable to attend. I expressly requested that the flowers be delivered next day. The arrangement was never delivered. The total for the order was $98.93. I emailed them the day after they were supposed to be delivered, and they indicated they would have to investigate. I emailed them 9 days after the incident and they said they were still investigating. I did not email them again until today. It has now been three months plus, and they have not responded. I don't want the flowers delivered at this point, I just want my money back. I'm thoroughly disappointed, and thought they were a professional company, but I will never request flowers online again.

I ordered 4 of the same wrist corsages from Teleflora to be delivered one week from the date of order. I received 4 email confirmations and an email from PayPal with the total paid. Today when the delivery arrived, there were only 2 corsages, I called Teleflora and was told the orders went to different local florist and I would still receive my order.