Shoes.com Reviews

I order a pair of snow boots for my Fiancé for Christmas and received in a timely manner. She tried them on for Christmas and fit well. The next day one of the bootstraps pulled off as she was putting on her new boots. Customer service wanted me to buy a new pair of boots at the guaranteed same price which was five dollars more than the current sale price! The boots are defective and they will not warranty now. They will not stand by him anyway whatsoever because she put them on to see if they fit therefore they say she wore them and cannot be returned. They also want to charge a restocking fee. No free returns and no Warranties. Do not buy from Shoes.com unless you are eager for disappointment and unnecessary aggravation. Thank God the boots only cost $35.00. Paid tuition to learn about a deceptive business. I can only hope that they go out of business before ripping off any more of the public!

I got a notice that item shipped on the 31st. Today is Jan 4th and UPS still shows only label created. Contacted customer service and after insisting it had been shipped, discovered that facility shipping shoes is closed until January 13th and they are unable to cancel the order and issue a refund until after that. I even spoke to a supervisor who is unwilling to help. The website states will receive in 1 to 5 business days... Well, they are talking at least 3 weeks if it doesn't ship until the 13th or 14th. That is unacceptable and I feel like they have stolen my money.

I bought two identical pairs of Clarks shoes from Shoes.com. I felt confident about ordering them online because of their "free returns." Only when I went to return them did I learn of their $6.95 re-stocking fee, per item. So, it COST ME $14.00 to try on 2 pairs of shoes. In the past, I've bought Clarks directly from Clarks and also from Amazon, where "free returns" really are free. This is false advertising. Shoes.com is a disreputable company that engages in sleazy business practices. IF ONLY I had looked up reviews on them before ordering!

Shoes.com is by far the worst company I've ever had the displeasure of dealing with. I bought my wife a pair of shoes for Christmas and the shoes were too big, so 3 attempts were made to exchange the shoes through their website using their exchange policy. Shoes.com's garbage website returned an order cannot be completed pop-up 3 times, yet you still processed 3 withdrawals of $168.01 CDN from my bank account.

So I had been searching around different sites for a specific pair of shoes I wanted for an event. The prices were the same on each site I visited, but I purchased through Shoes.com because there was a notice on the listing for my shoes that if ordered by 4 pm, they would be shipped the same day. I ordered at 3 pm. I’m shop mostly on Amazon and I am used to super speedy shipping through Prime, so I just assumed shoes.com would be able to get them out within the hour, especially since their site expressly notes they would go out if ordered by 4 pm. Silly me for expecting Amazon level service. They didn’t go out the evening. Or the next day, or the next day. So finally I contacted customer service and the woman I spoke to said “it takes 1-5 days to process and order.” ??? I told her what it said on the site and she just said, “yes I see that it says that, but unfortunately it takes 1-5 days to process.”

Purchased shoes from them. They arrived and one was definitely used when I took them out of the box shortly after they arrived. Not only that, but it looked like someone had attempted to clean one on the rubber and the suede, plus there was a long hair inside of one of the shoes. So gross and unsanitary, not to mention a total rip off because I didn’t buy used shoes. Contacted them immediately and sent pictures, I received a emailed response from Jamika telling me to send them back for a return and they will investigate whether they are defective or not and charge me $6.95 if they aren’t deemed defective. I was just thinking before this that a mistake had been made and I would exchange them for a unused pair. But now I was mad. So I called them and spoke with Jonathan and requested to speak with a supervisor and while I was pulling my order number up he hung up on me.

I'm so glad I have just read all these reviews, because I now realize that all of this horrible customer service and shady dealings are just part of their horrifying customer service model. In dealing with Manager Steve, I believe somewhere in Massachusetts, I actually felt like my sanity was at stake...as if I were being "gaslighted," being told I had absolutely done something I hadn't. He is mean, condescending and gives a sickening meaning to the word customer care. Purchased a pair of boots which after trying on, decided to return. They were fine...just didn't work as well as I had hoped. That is the beauty of being able to purchase from an online company with "free returns." I packaged them up and sent them back, after being given a free shipping label. Like so many others, these shoes were sent right back with a note saying they had been worn, which they had not. Only tried on in my bedroom.

I ordered a pair of shoes (Timberland Wheat boots) for my husband for Christmas. When my husband opened the box he noticed the shoes had a long black scuff mark and had various other smaller marks to give the appearance of a worn shoe. I contacted shoes.com about the looks of the shoe and the rep refused to let me speak with a manager in regard to receiving a partial credit or really just anything for the defective shoe.

The site clearly stated that if you ordered by a certain date and time, holiday shipping was guaranteed. When my order hadn't even been shipped 2 days before the holiday, I called the helpline. I was politely blamed for my own inadequacies at putting the correct code in the correct box. The code I had clipped directly from their website was only for a percentage off and not the same percentage plus expedited shipping???

I decided to purchase Converse off their website. I completed my order and submitted for process. It kicked back a message that my card could not be processed/payment declined, please retry. I checked my account and everything was fine so I resubmitted one order. And I got the same message again. So, I decided not to proceed. I called my bank and was told I was charged 2x by them and my card was ran for the same amount 7x more by them. My order was never processed nor did I receive a confirmation number. Yet they were able to charge me numerous times. I called Shoe.com to fix this issue but they insisted I call my bank because the problem was with them.

Return policy requires the original shipping box—not just the shoebox. Mine was damaged when I received it, so I sent the shoebox back on its own. I received no notification from the company that this was going to happen, but I got a notification from UPS (the day I left town for three weeks, naturally) that I was receiving a package tomorrow. Imagine my surprise when it turned out to be the package from Shoes.com that I had sent back last week.

I ordered a pair of shoes from Shoes.com on October 29. They were supposed to be delivered November 1 but I never received the shoes. I filed a complaint with Shoes.com and it has taken over a month and a half to resolve. They have not contacted me at all. I have contacted them six times and each time they’ve gotten more rude. I still have not gotten my money back for a pair of shoes that was lost. Last contact I had with them was last week and they said it would take 3 to 5 business days once the complaint was resolved, we are on day six.

I ordered a pair of boots on 11/24. I contacted customer service on 12/5 because I hadn't received. They said they were opening an investigation with UPS to find package. I called on 12/10 to follow up and was told they had not opened the investigation after all because they were busy but would open it right away. I called today on 12/17 and was told it is a 10 business day process (Christmas Eve in this case) before they'd know anything despite being told it would be 48 hours way back on the 5th. I asked for any alternatives and the supervisor told me they could cancel order and give me 30% off on reorder.

I purchased a pair of shoes. I took the shoes out of the box, put them on my feet, walked 20 feet (on concrete), turned around, came right back from where I started, took them off, and put them in the box. I printed out a return label, sent them back because they did not fit. SHOES.com then sent the package back to me with a note saying the shoes had been worn. I asked for proof that they has been worn so they sent me pictures, and to their credit there was some dirt on the bottom where I stepped on the ground, however, after simply wiping my hands over the sole, they looked like new.

Returned a bought pair of shoes for a size exchange. Shoes.com was very quiet - no email or anything. I used their online form (worthless!) to contact them 3 times about why I hadn't heard anything or hadn't received the replacement pair - never a response. So, I took time out from my busy schedule to call, and I found out the original pair I wanted to exchange was being shipped back to me. They claimed the shoes were dirty and had been worn. Not at all true! Those shoes were immaculate and I had only tried them on inside the house. That's what your customers need to do, shoes.com - try them on to see if they are right. These unfriendly folks have no idea how to get satisfied customers. Read all their bad reviews. I HIGHLY RECOMMEND TO BUY ELSEWHERE!!

I just ordered a pair of 130 dollars boots but they seemed a bit bigger. After trying and walking at home few steps I wanted to exchange them first. Then ordered the new smaller size ones. Later, I read all the reviews here and how they were rejecting the returns, I didn’t want to end up with two pair of boots so I wanted to cancel my order within 30 minutes. Chris the idiot customer service apparently wanted to put my request in a request but there is guaranty for it, he said. I told him it is in their return and cancellation policy that I can cancel not shipped orders but apparently no. So after having discussions and he getting rude to me, I told him I’m canceling the payment through my bank account and please go ahead and ship the boot to me :)), let’s see if I get them after that???

I ordered a pair of boots from Shoes.com. Once received I tried them on. They did not fit. I repackaged them exactly the way they came to me and paid to return them. 2 weeks later I got the boots back with a note saying they could not be returned because the boots were worn, scuffed and soiled. That is completely a lie. I returned these boots 15 minutes after taking them out of the box as I received them with the tags attached. This company scams customers and now I have read review after review that says as much. Lesson learned is check out the company before ordering online or stick to Amazon. I am disputing the CC charge and I hope that I can get my money back. This company needs to be shut down as they keep defrauding customer!

Many people only come to these sites to complain. I on the other hand have had nothing but positive experiences with this company. Great prices, great selection, great fit, fast shipping, tons of discounts and I promise you will have a hard time beating the prices. Most of the complaints I read were about returning shoes. These are probably the same people that drink a half gallon of milk then decide to return it for their money back. If you do your homework research the type of shoe, know your shoe size, you shouldn’t have a problem at all. I hope those helps, overall a great company to buy from.

I ordered a pair of Dr. Martens from this website before reading the reviews, and after I read them I was TERRIFIED. Fortunately, my shoes arrived in the mail in a timely manner in the right size, style, and perfect condition. I am perfectly satisfied with my purchase, and I got a HUGE discount. Most of the negative reviews I have seen deal with returns gone wrong or wrong sizing which may be due to the fact that the website asks for your UK shoe size which is two sizes smaller. Moral of the story, if you want a good discount and are confident that you won't want to return the shoes you order you should totally order from this website. Just pay very close attention to what shoe size it's asking for and don't try to return anything lol.

I ordered a $140 shoe from this place, will never do that again. Please be aware that if you try on a shoe they may not accept it even if it was in the same condition that you bought it for. I am very disappointed with this company, I thought they were reputable. Companies such as this one is the reason people shop at Amazon exclusively. They returned to me the shoe I bought citing that they will be unable to resell the shoe. The shoe I returned is unblemished and thinking that there would be a refund coming to my account, I bought the same one with the right size.

I have been a returning customer with this company but never again! If I could give zero stars I would. Please do yourself a favor and do not buy from Shoes.com. Read the Better Business Bureau complaints if the bad reviews here aren’t enough to scare you! I purchased a $55 pair of boots as a Birthday gift for my daughter. When the boots didn’t fit and I attempted to return the brand new, in the box boots, I was refused a refund. Speaking to Steve ** in management was no help at all. He stated a 60 day return policy during the time of my purchase yet they are currently offering 90 days on returns due to the holidays.

Do not order from shoes.com. I ordered a pair of shoes and got a completely wrong pair in the mail. When I called to talk to a manager that I wanted the correct pair mailed he told me they were out of stock and did not want to offer me another pair for the same price I paid in another color even though it was their fault! When I asked again about having the same price he told me no and that he wouldn’t offer me anything. Total crooks. I’ll never order from them again.

WORST SERVICE EVER! I ordered a pair of shoes to be sent as a gift to be shipped to an address other than mine. I filled out the "bill to" and "ship to" addresses properly on the website. A day or so later I received an email stating the order has been shipped. However, it was shipped to the wrong address. I called the company, gave them the correct shipping address. After a few days I tracked the order online and it was STILL going to the wrong address. I called UPS, they said there was nothing they could do that it was up to the seller. I called them again. Gave them the correct shipping address... again... It's still going to the wrong address. NEVER AGAIN... DON'T BUY FROM THIS SELLER!!!

I ordered a pair of shoes 2 weeks ago and the site has been telling me since then the order is "in process". After 1 week of waiting I requested to cancel my order. They told me they were not sure if this would be possible because the order might already be filled. Well, it is now 5 days (3 full business days) and my request to cancel is still in limbo. I emailed them again and they told me it takes 24 to 48 hours in business days to cancel an order. I replied that it has been more than that and am waiting for a response. This whole deal just seems shady to me, so I contacted PayPal and hopefully they will resolve it.

I purchase on average - $10,000-$18,000 a year from Amazon. I decided to stray from Amazon for shoes and go with Shoes.com for the first time on a rather large $500 shoe order. Little did I know they were loaded up with restrictions. Restocking fees. God help you if you throw away ANY part of the box, even the inside tissue, they'll reject the return. Also, ANY WEAR over trying on shoes while sitting will reject the return. That includes walking around your home for an hour, or walking to the mailbox - REJECTED. Amazon usually costs more, but it's worth it because Amazon will always back you up and send things back to the manufacturer. Shoes.com will NEVER side with you and will only cause you headaches. First AND last order with this firm completed!

Free and easy returns is an out right lie. You MUST, I repeat - MUST have the original shoe box and packaging or they will not accept the return. I recycle shoe boxes and did it expect to have to make a return. However, when I tried on the next day - shoes didn't fit. The customer "service" tells me there is NOTHING they can do without the original shoe box. Are you kidding me?!! No return, no exchange, no partial refund - NOTHING. Customer service was extremely rude as well. ***EVEN THOUGH I READ THE FINE PRINT- which states "returns SHOULD be in the same packaging" I saw no issue. It does NOT say anywhere that it MUST and if not, they won't accept. BUYER BEWARE!!!

They had the shoes I wanted and a better price than anywhere else. I noticed that had not only a selection that no store could afford to have in stock but, also every size and width shoe possible. I liked them before Walmart owned them as shoebuy.com and still do as shoes.com. Know your size and brand and get what you want.

As a contractor I am on my feet for the majority of the day. My boots are what supports my body and allows me to continue working. I returned the boots that I purchased, through Shoes.com. I did not get refunded the money and the boots were delivered back to my address. I returned the boots, meaning I was not satisfied, but they were shipped right back to me. The exact same pair... I am unhappy with the service I was provided with by Shoes.com.

North Face Jacket - I placed an order on 11/9/2018 and unfortunately I did not read the reviews for this company like I normally do. My BEST advice is NEVER ORDER FROM THEM. I noticed all of the bad reviews online and because of the reviews I called their customer service to try and cancel my order. The reviews stated that their products were of bad quality and if you returned any of their products they would charge you a return fee. They were quick to take the money out of my bank account but then tell me that they cannot cancel my order, but they can put a request in to cancel it but it would not be definite whether or not it will be cancelled. As someone who works for a distribution company this is complete and utter nonsense. The representative I spoke to was very rude and spoke to me as if I was incompetent. Long story short -- do not, I repeat DO NOT buy anything from this website. I am not sure why they are still an existing "company".

I ordered a very expensive pair of Dr. Martens Boots. Website said wouldn't ship to Canada so went through a shipping company to import them to Canada. Paid an extra $106 CAD to do so. Boots arrived and some idiot in your warehouse sent me a left size 5 and a right size 6. Called customer care. Explained my situation and was told that I would have to ship them back (another $106) to the shipping company, go-between and from there they would ship them back for free so they could send out a pair both of the same size to the shipping company and I could pay another $106 to have them shipped to Canada. A corporation has insurance to cover loss and damages. It should be their loss, not my loss to cover their worker's error and throw 1 boot in the mail to me right away to that I have a pair the same size! Terrible service. Do not shop here. Buyer Beware!!!

I absolutely love this site! I found out about it from the Ibotta app, and the combo of getting money back in that app, and the great deals from this website are great! I’ve bought about 5 pair of shoes from there so far and couldn’t say better things about them! The shipping takes a little longer since it’s ground, but I don’t have an issue with that!

I have purchased several pairs of shoes per year for myself and various family members at Shoes.com (formerly ShoeBuy.com) for many years and never had a problem before, presumably because I was ordering shoes that I was familiar with and knew exactly what size to get, and I ordered the same brands and styles repeatedly, so I never had to worry about returns or dealing with customer service. Recently, however, I ordered some very expensive orthotic shoes for both myself and my mother, and it was a nightmare. I did a lot of research before deciding which brand and style to order, and my decision was ultimately based on the information provided by Shoes.com as well as the glowing 4- and 5-star reviews.

The website would not let me finalize my order. After about 7 attempts to access the website I called customer service to place the order. I gave all the information to the agent and he said it back to me. This be name, address etc., etc. Needless to say I received an email confirming the order and the shipping address and billing address were both wrong. I called to have it changed and the agent changed it and I then asked for the agent to repeat it back to double check. Again they repeated back the wrong address. So I canceled the order and checked my credit card and there is a charge for the purchase but the guarantee it will come off of the card in 3 to 5 days. Asked for an email to confirm the cancellations and was told there will not be one and, "Not to worry. You will be refunded." WHAT. You have got to be kidding me. I’ll wait and see. They are fast to take your money but slow to refund it. I’ve used them twice FIRST AND LAST.

I have such a very bad experience customer service with Shoes.com!!! So, I bought shoes for my boyfriend, but unfortunately, my boyfriend couldn’t wear it because the shoes were too small for him. I knew that it had been 3 months after I purchased these shoes. The thing is that I bought his shoes when he was in the army’s training which takes about 3-4months. When he came out and tried. They couldn’t fit him and I was trying to give his shoes to my dad or brother, but no one could not wear them. So I called the customer service at Shoes.com if it possible to exchange the shoes to the size that my boyfriend could wear, but they refused to exchange them for me.

Recently purchased a $100+ pair of shoes advertised as wide width. Width was more medium. Tried on shoes and walked around in them for a few minutes and determined they would not work out for me. Requested label to return for refund less ‘restocking fee’. Shoes were returned to me without notice indicating that they had been worn and soles were scuffed and therefore unsellable. Pretty shady and sketchy. If you don’t try them on you won’t know if they fit. If you try them on and they don’t fit you have now ‘worn’ them and they won’t accept returns. Wish I had seen these reviews/complaints before buying. Seems that it is a no win situation for the consumer. I will never buy from them again and strongly recommend not buying from these shysters.

DO NOT PAY FOR NEXT DAY SERVICE. I ordered the Steve Madden Sinclair Mules on Oct 25,18 and paid an extra $20.00 for next day service. It is now Oct 28, 2018 and the shoe has not arrived. I called Shoes.com customer service and spoke to Camilo a phone representative and I spoke to Daniel a supervisor both representatives of Shoes.com refused to refund me for the next day delivery service. Instead they directed me to their extremely hard to find shipping policies on Shoes.com's website and said per their policy I am receiving next day delivery service.

Today I called the customer service line regarding my recent purchase to request an exchange. The shoes were worn for two hours and were not dirty. I stated I was a new customer, and I inadvertently ordered the wrong size. I stated I read their return policy but it appeared subject to approval and hoping they would accept my request. During my phone conversation, the customer service representative, repeatedly laughed, interrupted and frequently stated the return policy. Their return policy states "Items should be unworn" not "CANNOT be worn."

I received a coupon in the mail this week for Family And Friends sale less 30%. It states on the front of coupon the following brands. Ugg, Skechers, Clark’s, Rockport, Ecco and some other well known brands. There is a coupon code on the coupon. I tried to buy a pair of Uggs online and I couldn’t use the coupon code. I called customer service and was told Ugg brand wasn’t included in this sale. I asked why the flyer includes Uggs. I couldn’t get an answer. I was told I could get 10% off. I said, "No I want what is advertised. 30%." I asked to speak to a supervisor and after waiting on the phone the same person came on to offer me 20%. I told them that this wasn’t right. How can you send me an offer that states the brand Ugg and not stand by it. So I am telling the world that Shoes.com doesn’t stand by what they offer. I will no longer be buying from this company.

Still waiting for order to ship, only respond to emails with a form letter. Zero customer service. Emailed to cancel the order. They can’t because order has been sent to “warehouse” but there it sits still processing. If I send it back, if it ever shows up the free returns will cost $7. Not a company I’ll ever do business with again.

Horrible to deal with - difficult to even understand and cannot print out a return label and then have to wait for a snail mail label and by then too late for them to accept the return! Do not order from them. Buyer beware!

I tried Shoes.com because I mistakenly believed they had free shipping and free return shipping, like they claim on their site, and no hassles, like Zappos. WRONG. I ordered two pairs of Dr. Martens that did not fit well, never worn, returned them and waited over 3 weeks. Emailed them several times asking the status of my returns. Received 2 replies saying, "Sorry for the wait, our warehouse is backed up... we'll email you when your refund is issued." Another week goes by and my shoes are back on my doorstep, not returnable because one original box and original tags missing. Just ridiculous and will never use their site again!!! Zappos only, why did I stray? :-)

I order 2 pairs of shoes and because of their (I thought) great return policy I thought I'd have no problem returning them. BIG mistake. First there is a $6.95 restocking fee. Second if you don't have the original box that is the shoe box, they will not accept the returns. Sadly enough I did not save that box (would you?) and therefore they will not accept the shoes if they are returned. I talked to Javier, the man that answered the phone, Alex, the supervisor and Steve the manager. All I got was "that's the policy" and they would offer no exceptions. I've never dealt with any other company that demands returns be in the "original" box and all other things that were in the package and in the shoe box. I noticed that overall this company did not receive many positive reviews. I should have looked here first.

I really wish I had read their reviews before spending a DIME with them!! I bought a pair of shoes that was too big so I called to exchange them for a half size smaller. That's all fine. However, they fail to tell you that they charge you for the pair that will be sent to exchange the ones you've already bought!! So, after going through the whole process, 20 minutes later I changed my mind and called them back to cancel the exchange. Spoke to the first moron that said I only had 5 minutes to change my mind on the order. I turn I asked for a supervisor named "Ryan" (no ID or badge number). Went through the whole process with him. He told me that he had sent an email to the warehouse. This was on Thursday Sept 27th and that I hadn't seen the cancellation of order by email by Tuesday that I should call back.

In the large print it says free returns and exchanges. So I ordered 2 pair of shoes. Silly me. In the small print it says $6.95 restocking fee if you return! I love paying $14 for absolutely nothing! Will never use them again if I can hopefully remember this.

It has been weeks and I still haven’t recieved my package, a valid tracking number, or a phone number to contact them at, but the money I paid was taken out of my account almost immediately. Hoping to get a refund.

Called to do an exchange as got the wrong color. First part I had to enter my order number on the phone tree. Once I got to a human the first thing he said was, "Can I get your order number." I asked what was the point of entering the order number first? The person could barely speak English. Frustrated with trying to explain my simple problem I asked to speak to someone else. He hung up on me. Will never order again from this company.

This was the most ridiculous experience I've ever had. I ordered a pair of boots, they were delivered to FL, I live in TN. It took 14 days to "Research" the delivery, then said my money would be refunded. Well, that will apparently take another 2 weeks... 6 weeks later, I'd be better off making my own boots out of 2 liters and duct tape.

I ordered a size 7 pair of women's snow shoes. When I checked the order 2 hours later I saw size 11 had been ordered. I immediately got on the chat line and asked for the size to be changed. I was told the order had already been processed and all they could do was attempt to cancel the order. I received notification that the item had been dispatched. I then had to return the item at my own cost and my refund is $35 less than what I paid for the shoes. Do not buy anything from this company.

My husband loves Dockers shoes. I could not find them in our local stores so I ordered 2 different styles on Shoes.com - both 11 M the size he has worn for over 40 years. One of the pair fit him OK, but the other pair was so wide he could not keep them on his feet. I returned them with a note stating they were labeled the wrong size but was charged a $6.95 restocking fee anyway. Do NOT trust this company to send you first quality merchandise. The pair I returned were not 11 M - probably extra wide width. Since I was charged $6.95 for a restocking charge on a mislabeled pair of shoes, I will never purchase anything again from Shoes.com. This was my first and LAST purchase from Shoes.com.

After a month, these plastic sandals showed up. For the price I paid, I could have done better at Walmart. Since I would have to pay for shipping to return them and they came from China, I decided to take the loss and threw them away. I tried to wear them but the materials is the same as rubber bands and it felt weird. The sole was a hard plastic and the sandal was flexible like a stretchy hair rubber band. Couldn’t do it.

After 5 days and no emails about the status of an order, called to cancel as I needed the shoes for a trip. Cannot do online so had to call customer service. Told they would "try" to cancel the order even though the shoes had not even shipped nor could tell me when they would ship. Said sometimes it works and sometimes it does not. I requested that I get a copy of the request to cancel and they refused to provide. Said against company policy. What a scam. 48 hours later I get the shipped email even though I requested the cancellation and now I will have to pay the restocking fee of $6.95 when I return the merchandise that I longer want because I purchased elsewhere and already received the goods. Total scam to get 7 bucks, which will be disputed on my credit card. Also, note that I purchased luggage through this site a few years ago that fell apart after ONE trip. Refused to make good for that also! This site is horrible and a total consumer rip off!

Was looking at chacos at REI and decided to shop around for the same shoes I tried on in the store. Saw Shoes.com had a coupon code and so the price would be $30 less than at REI. Bought the shoes. Then I got curious, because I’d never heard of Shoes.com, so I looked them up on Google. The reviews had me all kinds of worried. The shipping was slow, but ultimately the right pair of shoes arrived, no damage to the box and no issues with the shoes. Would definitely recommend trying on a pair of shoes in a physical store before buying them from an online store that doesn’t do 100% free returns. Shoes.com does not do free returns since you have to pay a “restocking fee”. So we got lucky.

International customer (shipping from the USA to Canada). I purchased two pairs of shoes, both size 6.5, 4E width, one steel toe and one Skechers running shoe. Upon receiving them, I immediately realized that there was an issue, as the steel toes were 2 inches longer than the other shoe (despite being labeled as the same size). Contacted their customer service department and was informed that, as an international customer, even though the item was mislabeled and therefore not my fault, I was still responsible for return shipping. The Skechers with the memory foam insoles also went back. All in all, spent $50 in shipping to receive shoes that didn't work, $20 in customs fees to get them over the border, and another $50 to ship them back. THAT IS $120 NOW PAID FOR SHOES I DIDN'T EVEN KEEP. WOULD NEVER RECOMMEND THIS SITE FOR INTERNATIONAL CUSTOMERS.

I ordered a pair of shoes for my daughter for school. It took forever for them to ship and when I finally received them, they were not the size I ordered! They made me send pictures to prove their mistake. They are not going to send the correct size, and they want to make me return the shoes so they can refund my money. It was their mistake, just send me the right size. I don't want to wait to process a return and then reorder... annoying!

I ordered two pairs of shoes from Shoes.com. One half hour later I realized I had ordered the wrong pair and I called to change the order. Kashida said that this could not be done and that I would have to call back in two days to cancel. (Makes no sense). Finally, after several calls with the final call being to Toniann she said they would see if she could cancel the order. Two days later the order was cancelled. Three days later I called my credit card company to see if Shoes.com hold of $ 111.49 against my credit card was removed. It had not. When I called and spoke with George he said that the hold had not been removed by shoes.com and that he would see that it was removed but that it would take another three to five days to come off my credit card. My only question is it total incompetence or is it scamming people? AVOID THIS COMPANY. Is saving $20.00 worth 3 hours of your time?

This company used to be a good one to order from when they were "Shoebuy.com". The change of name has taken a direct hit on their service after the sale. My recent order sat for a week before it moved from "In Process" and, since I paid using PayPal, that meant my money was in their pockets 6 days before the order was shipped out. Each time I called customer service to inquire about the order, I got an agent who I couldn't understand due to their Indian accent and, the email I sent was never answered. The order was finally shipped 5 days ago and tracking has not progressed since "Departure Scan". All in all, a terrible purchase experience and I'll never order from them again.

Do not order from this company! It's a scam! Their email address for customer service is not real either & their customer service is the worst I've ever experienced! I just tried to send an email about my experience it came back as nonexistent, and if you call them telling them this they'll tell you to use another one that is also a fraud! Luckily I purchased with PAYPAL, so this company will be reported & hopefully I'll be fully refunded. Shoebuy.com was the best & now it's become Shoes.com! Don't ever purchase from this company.

I ordered a pair of dress shoes for work from Shoes.com. I was encouraged by their bragging about their "easy returns." Out of the box, they seemed to fit OK. I made the huge mistake of wearing them to work: from my house to my car in the driveway, then from my car in the parking lot at work to my office (maybe around 300 feet). Walking in the shoes I realized they really didn't fit. They were practically chewing up the backs of my heals and my big toe.

Shoes.com delivers shoes labeled XW as extra wide. Nowhere on their website do they indicate XW correlates with a specific range of sizes and would not send a larger size two days after their so called return policy even though I was out of state for those days. This company sells basic styles online all year long and could have resold them as new to someone with a smaller foot; there is no reason why couldn't exchange them. This company does not deserve customers; they are the worst kind of distributor.

I ordered $500 of clothes and shoes from Shoes.com. The clothing is all made by Toad&Co. I washed all of the clothes as directed on the labels. One item (a double thickness tee, came out of the washer all wrinkled. It said to dry flat of hang dry, neither of which could remove the wrinkles. It is impossible to iron because of the double thickness of soft knit fabric. I called and asked to return it, but the supervisor, and her manager refused to refund or exchange it. It will go into the trash, or I will wear it while I am painting as a junk smock. Also, regular returns are a nightmare with this company. Each item has to be returned separately with a different shipping label. Humongous hassle. Took me hours at the computer printing each one out and keeping it separate. Explain this to me? NEVER AGAIN!!

I ordered a pair of Skechers boots size 6ww. I had gotten a 20% discount with a coupon. 9 days later I received the boots, a SIZE 8 wide. I called them to complain about this. They told me to ship the boots back and after they check that IT WAS THEIR MISTAKE they would issue a full refund. I then asked them to give me an exchange for the CORRECT SIZE. They told me that I would have to REORDER THE SHOES and that I would NOT RECEIVE THE DISCOUNT EVEN THOUGH IT WAS THEIR FAULT. I got the wrong shoes in the first place. Sounds like a scam to me, not wanting to honor the discount. It will be the last time I order from an incompetent and shady business practice company.

I purchased a pair of Western Riding Boots. I wore them for 1 hour and they gave me blisters. I returned them after cleaning them THOROUGHLY (with a toothbrush). They sent them back to me saying they could not return them because I wore them. There was no wear and tear on the boots since I wore them for 1 HOUR ONLY. They will not take them back and will not refund me!!! DO NOT ORDER FROM THIS COMPANY!

No wonder they have 1 star on Consumer Affairs. Ordered a product on May 10 this year. No email confirmation received. Product received with no information on the or inside the box regarding where it came from. There was no phone number on or inside the package. I needed to research through the shipping company where it came from so that I could contact them. When I did, I was told that it took me too long to get a return, so I could only get an exchange.

I ordered a pair of sneakers from Shoes.com online on 7/9/18 and I still haven't received my purchase yet. Every time I check the tracking on UPS it's saying severe weather delay. It's said that since 7/9/18. I've called Shoes.com three times concerning my order. Two times which a representative got on the phone and barely speaks English. Very difficult for me to understand saying that my package will be delivered but can't provide me any more information than that. So I asked for a refund. The Lady said on the phone that she can't give me a refund and that I have to first wait until I receive my package. It's now 7/19/18 and I still haven't received my package and when I check UPS with my tracking number it's still saying severe weather delay with no further information as to where my package is or when it will be delivered to me. Steer clear of this site and run for the hills. It's bad business.

I have been waiting 8 days and not received my order. Now they are saying 72 more hours because my shoes are lost. Nobody ever emails me or calls me back. I have to do all the calling. This is a 2 bit company.

I bought some shoes for my grandfather. They were $59.99 on Merrell.com and $89.95 on Shoes.com. Shoes.com had a 25% off coupon. I contacted them and verified that the price match was off the original price and not the discounted price with the coupon. Was told it was BEFORE any promotions. Well, they lied... I bought the shoes, gave them as a gift, and then they didn't do the correct price match. They only price matched down from the discounted price and did NOT refund the correct taxes. There was no point in buying with them in the first place then except for this hassle! Do NOT do it!

Sent the following email to shoes.com customer service after calling to request a return of flip flops…have never heard a response back! "Regarding Order #: **. I was unable to return these flip-flops because I wore them, and am now told I have to email you instead of being able to put a review like a regular sites do (i.e. Amazon). These flip-flops are the poorest quality I have had so far. They are the same quality I would expect from a place like Target for 1/4 the cost. The size is correct but the heels point inward while walking. I would like to know where I can put my review so that others are alerted to this." PS – the customer service representative needs a lesson in patience. I would also like that noted on my review.

I ordered my daughter a pair of Birkenstocks for her birthday. Once they arrived my daughter tried them on and they were too small so that same day I contacted Shoes.com to exchange them for a larger size. I had to purchase a new pair and send the first pair back. Once they received the first pair they would refund the second charge. I sent the sandals back the same day then. Three weeks went by and still no refund.

Ordered 2 different pairs of sandals on 2 separate orders, same brand, same size I've worn for years. Have had to return both - one pair was too small and one was too large. I think they sell manufacturer's "seconds." Worse though, was dealing with customer service. The service rep's English was so bad I kept having to ask him to repeat & repeat & repeat; finally I politely asked to speak to someone in U.S.; the phone call was disconnected. Called back and asked to speak to someone in the U.S. Called back a 3rd time and got someone I could barely understand. He refused to transfer me to U.S. insisting he could help me so I struggled through. First order was placed April 30. Today is June 30 and I don't have either pair of sandals yet. Never again!

The ONE TIME I didn't do a background review of a company and it's now become my daily burden to bear. I ordered a pair of Saucony running shoes with Shoes.com because Saucony provides them with exclusive colors. As has been written by others, upon ordering you are told that you will get a follow up email in 1-5 business days to tell you when they will ship. But, if you try to cancel the order after a few days that only compounds the problem since then it takes 1-2 business days to tell you if they can even do that since the order still "in process" after a week. Saucony, to their embarrassment, will take no responsibility for their role in distributing exclusive product through this retailer. Never use this company, you've been warned.

Totally incompetent - I ordered a women's shoe, size 7 in blush. 10 days later I receive a men's size 11 in black, totally different style. I called, waited and then spoke to Sebastian who was like a robot. Just return shoes. Me: "Could you have UPS pick up shoes as I do not live near UPS." Sebastian: "No, you get them there." They are very pleasant when you are placing an order, but a return? Not my problem.

Went to buy 5 items ($500+) and their free shipping is 10 days, super below other competitors. Tried to pay for expedited and it is $5 per item, out of 5 = $25. What if you buy 10? Horrible business ideology. How are they not out of business? Contacted CS and explained other sites had the same price and faster shipping and did not even care to retain my business. I offered to escalate to their company so they can review this policies and CS agent said... "Unfortunately we can not escalate comments to anyone." What kind of a company is this? I'm sure they will be out of business soon.

On the face of their site, they elude to the fact that if you buy shoes, place an order by this time, you'll get your shoes in 3 days. Lies. I noticed no shipping activity on an order, called, and was told that the shipping time is "within 10 days." I also tried to cancel before the order was shipped, I was told that I couldn't, and that they couldn't guarantee a cancelation. Customer service is awful, as is the user experience on their website. I knew that I could just dispute the charge, so I went to Amazon, bought the same shoes, same price, guaranteed delivery date, and have already received my order confirmation from Amazon. Think before doing business with shoes.com.

Be sure to call and confirm if your order has additional processing time. I paid extra for 3 day processing only to find out that there's additional processing time. When I called to inquire about my delayed order they showed me on the website where orders can be delayed due to processing times. It was buried in another section on the website... nowhere near my actual order page. Not right. Do better and be more transparent before you take our money for quick expedition of orders.

After being overcharged on sales tax, I called their customer service dept and was told there is nothing they can do about it. I was charge $5.60 on a $46 purchase which computes to 12.4%. The sales tax where I live is 8.25%. Is that extra money going to my home state or is it simply a scam by Shoes.com to collect 4% more in revenue on every purchase?

I have been a customer for years but now I plain refuse to do business with Shoes.com. My last two orders were both disasters. First one never shipped and I got a postal mail(!) postcard saying the shoes were out of stock weeks after I ordered. On the second men's shoe order for some reason they shipped it to an address I had not lived at in 4 years, that was not my default address. They pretty much said tough luck on the last order. Not help at all.

I ordered $130 nurses' style shoes for work. I got the shoes in wet box! Shoes didn’t fit, hard, uncomfortable and far from “wide“ size. I sent the shoes back in hoping for refund. Week later I got the shoes back. Someone determined that the merchandise has been worn/used!!! I have never experienced such a insult on a customer, I couldn’t even slide my foot in the right shoe!!! How could I ever walk or stand for 10 hours! Never again!

I purchased 2 pair of shoes from this company. Apparently, as we age, our feet change size/shape, so I ordered a size that was too small. According to the website, there was a free exchange/return policy. It's free for them-I was told I would have to repurchase the different size shoes and they would refund me once they received the original order from me. Basically they are holding my money twice even though the returns are in the mail already. I decided not to exchange because they want to charge twice... so now I pay 7.00 a pair to return the shoes. This is poor business practice in my opinion and the customer service person I spoke with... actually hung up on me. Is there any reason I would keep a pair of shoes that don't fit? STUPID! So now they are holding 170.00 and I have nothing. DO NOT BUY FROM HERE!!!! How are they still in business?

I bought 2 pairs of shoes. I used their own guidelines to choose the size I ordered. When the shoes arrived, they were over a full inch too big. When I contacted customer service to arrange for a "fast free exchange" as they advertise, I was told I would have to BUY the correct size, then return the wrong size then they would refund my money for the 1st 2 pairs.

Very slow delivery. The $140 shoes were too big but tried to return them in a different box since someone in my house threw out the original box. So weeks later my shoes were returned to me, refusing the return or exchange. Many calls later, and on hold a lot, still no help. Still have $140 shoes they refuse to return. They won't return my calls. Horrible, horrible.

The shoes I bought fit well. Great price and arrived quickly. Helps if you pay for them right away. My son's pair was a pair of Nike's. I buy him Nike's because, he has no arch in his feet. And his feet are very narrow AAAA. Like a pair of skis. I paid $55 or $50 for his. Mine are New Balance running shoes style W840v3. I have a fallen arch in one foot. I ordered a 11 1/2 wide in Women's. I got the mint green with navy color makes a difference in price on a number of sites. Instead, of paying $160 at the New Balance store. These were $60. And my foot doctor said they were really good shoes. I am not being paid to write this review. I just don't understand all the complaints. I ordered my son's on about 12/28/2017 and I bought mine on April 20, 2018.

4 phone calls and 1 email later (with no response), 12 days later and shoes have not even been shipped out yet. No one knows what is going on, every time I call, the employee says the shoes are not being shipped from "here" so we will have to allow 48 hours to get a response from the warehouse. I have called 4 times, NO COMMUNICATION back on their part when they say they will follow-up. They don't know where the shoes are. I could have walked to the warehouse wherever it is and grabbed them myself quicker than this. I don't recommend SHOES.COM and will never use again!

I used to order shoes from Shoebuy.com which is now Shoes.com. Never had a problem. Service was great. Now under Shoes.com, I bought a pair of expensive running shoes. My first problem arose when I never received a receipt/invoice for the shoes prompting me to contact customer service for a invoice so I could have verification that the shoes were indeed ordered. I sent two requests and never received the invoices. The shoes however were delivered the following day. So at least I got the shoes. The second problem arose when I decided the shoes were too large prompting me to request a return/exchange. What a royal hassle!

This is the worst company I have ever interacted with. I ordered a pair of Fitflop Gogh Pro clogs in March 2018. I received them in a timely manner, but I did not like them. I tried them on in my living room and never removed the tags or stickers on the bottom. Inside the box were instructions to return the shoes to Nordstrom so I did that. A pre-paid label was enclosed. I heard nothing back for weeks so I contacted Shoes.com. They told me I should have returned the shoes to them. I waited for Nordstrom to send them back and then proceeded to send them to Shoes.com. They received the shoes on April 11, 2018 but I heard nothing. So I called on April 21 or 22. I was told they would check the status and call me later. On April 23, I get an email from UPS that I was getting an order from Shoes.com. I called again asking what was up and was informed that they denied the return because the shoes were worn.

I have placed order for my first order. They came in the right size and in good condition. Seen from some reviews of unauthorised transaction, and I monitored the transaction on my card. There was no unauthorised transaction. Now I have placed order for another 2 pairs. Arrived in good condition and right size. Will consider to get more pairs from them. Cons: I find that their shipping is a little on the ex side.

Customer service was awful. All I wanted to do was exchange a brand new size 9 for 8.5. They would not do it because it was 80 days later which is past the 60 days warranty period. I had saved this pair until it the weather was warm. i.e. Why I didn't realize it was running bid, I didn't have any problems with the remaining 7 pairs. I kept saying I bought 8 pairs and to exchange the one as a courtesy will go a long way because I buy shoes from you all the time. His reply was you can just buy another shoes that is 8.5. Clearly, I don't need permission to buy another shoes from Shoes.com. Will never buy from them again. 6PM has fantastic customer service.

If I can give a 0 I would. Let me start off with I bought some gym shoes. They were not cheap. I purchased a wide instead of regular. I realized it when I wore it to work 1 day, not 2, not 3, just 1 day. When I got home I took them off to see why it was so comfortable and realize it was wide so I had these returned and to expedite my replacement which were the exact one's. Same size but regular. I purchased them and waited for my return refund. They are refusing to return except it because I wore the shoes one day.

I’ve never sought out a website like this before to leave a review for a company, but I am so furious I felt it was necessary. I almost always order from Amazon, and should’ve known better, but I was trying to find the “best deal”. So I found a pair of UGGs on shoes.com for less expensive than what I could find on Amazon. I ordered down a size like I normally do, but apparently because they were a different style they ran more true to size and ended up being too small. Calling to exchange is out of the question because the price changes. So my only option was to return them and get a bigger size at the higher price if I still wanted them because they wouldn’t honor the lower price that I originally paid.

When reading other reviews about the site I was concerned that the Chuck Taylor sneakers I received via UPS would be a crap shoot as to what I actually received. From other reviewers I was seeing errors regarding styles, sizes, and colours ordered. I've read several reviews saying people received 2 different shoe styles or even 2 shoes for the same foot! I was quite concerned and kicked myself for ordering a pair of shoes before reading reviews.

Charged me 15 times from my debit account (which takes the money out of the account) and when I asked them why this happened they told me this was MY FAULT. Never once apologized and I am still waiting for my money. Customer services reps are so rude and do not call you back and put you on hold without asking and just cutting you off. Terrible business! Do not shop here unless you want them to steal your money!!!

I signed up for offers and receive daily emails with discounts from Shoes.com, but when I tried to use one, it wasn't honored. I emailed customer service immediately, then called when I received no reply. I asked to cancel my order and was told I could make that request, but they couldn't confirm my order was cancelled for 5-8 days. I understand if they don't cancel my order, and I have to return it, I will have to pay shipping and a restocking fee to them.

Ordered 2 pair of shoes in my standard 9. Way too small. Called & asked for exchange, was told they do not do that. Ok. Liked shoes, so reordered 2 more pair in 9 1/2. Now being charged $6.95 per pair RESTOCKING FEE. Best of all website states "exchanges" are available. Total ripoff.

I ordered a pair of Bobs. Waited 2 weeks only to get the wrong width. Of course Shoes.com wants to blame others then say, "We"ll send you a return label. " Well how thoughtful. I have to use my gas, my time to go out of my way to take back to UPS store. BAD BUSINESS.

Really? I do know better! I should have looked up this company's reviews BEFORE I bought 2 pairs of shoes. I tried to "upgrade shipping" and was told that cannot be done with the shoe I wanted. I said I want to cancel my order and I think the agent said "you cannot cancel' So, I asked again. Anyway, so I figure I just lost over $200.00 by not following my own rules. DUH. They have more #1 star ratings than the devil would have.

Placed order online. Shoes arrived but were stretched out. Called to get an exchange, printed my return label and then I was told they have to charge me a second time for the "free exchange". Spoke to a supervisor who was rude, told me, "Yes. We must charge twice and then later you will be refunded." Could not give me a time frame of what "later" meant nor tell me why I am being charged twice. Order # **. Details: ITEM 123638215-1: Skechers Relaxed Fit Easy Going Repute Clog Sneaker (Women's).

First time experience with this company: was ordering two of the same pair of shoe, went through all of the steps, including giving my debit card information, pressed the final order button and received a message to the effect of, some unspecified thing has gone wrong, try again. Which I did, to no avail. Called them to place my order over the phone and found out there was only one pair of the shoes in stock, so I did the order over the phone for that one pair. Decided to check my bank account and found NINE authorizations in addition to the order that was officially placed. Over $1000 gone from my account, just in time for my rent payment to come out.

Never again and their customer service is the worst!!! I canceled the first order within one hour and they sent them anyway! Haha cause they do not care whatsoever!

Placed order for shoes but didn't receive a confirmation number even though funds were taken from my account. Sent company an email asking for tracking info, they emailed me with my order number and told me there was an issue with duplicate orders and they would take a few days to remove the hold on the order. After not hearing anything more I tried to enter the order number for tracking and it was non existent. I called cs and asked about order, she said there wasn't an order that I made a mistake when I placed the order and it was canceled. I told her I didn't make a mistake and read her the previous cs rep email, and she insisted it was my fault. I then told her I was disappointed and would be making a bad review and she said that is fine. So sad they seem to have no customer care. I used them a few years ago and had a great experience, but from other reviews it looks like company is going downhill.

They shipped to the wrong address, even though they had the right address in my account records. They say it is the customer's responsibility to review the shipping confirmation to make sure that the company got it right. They should have a notice on their website: "We tend to louse up delivery addresses, so carefully read any order confirmations we might send you to make sure that we've got it right." I've NEVER had this trouble with any of the hundreds of orders I've had from Amazon, and I'm kicking myself (NOT with my missing Shoes.com shoes) for not buying from Amazon.

I was sent the order for another customer and was assured that the correct ones would be shipped immediately, as were the correct one for the other customer. I was told that a return shipping label would be mailed to me. It has been one week. No return label, no shipping confirmation, arrogant associates who feel compelled to tell me all of the reasons why this occurred, and, when I asked to speak to a supervisor, was told that one would call back quickly. Over two hours later, I called back, asked for a supervisor, and was left on hold for over 15 minutes. There is no longer any bargain worth purchasing from this company again!

After placing an order Dec.1st for a Christmas present for my mother-in-law I was a little ticked to find out she still had not gotten the order until after Christmas. I ordered a size 9 and keep in mind she lives in Texas and we live in Illinois. She received a 6! So she sent them back and I called the company. Oh they were so sorry but she was going to have to ship them back. So she did. I then ordered her another pair of size 9 shoes. She got them on Feb 11th and they were a size 6 AGAIN! I told her to wait until she came to visit in March and I would deal with it. Guess what? I'm past the allowed amount of time to get a refund or an exchange. OF COURSE! When I actually opened up the box, it was not even the pair of shoes I ordered! Now I'm stuck with size 6 and the ugliest shoe I have ever seen for $75! And when I called the second time they couldn't even locate my first purchase! NEVER AGAIN.

Over the past month I tried to purchase an item and no Shoes.com coupon codes worked. I have been sent many coupon codes directly from Shoes.com. So I put randomly 50 items into my cart. Not one unexpired coupon worked for any single item. So I called to use their price matching policy. They refused to price match. They insisted I had to order the item, then receive it, then try to price match and see if they decided to honor the price match. After the item elsewhere would probably not even be at that price anymore. Why would anyone ever use such an unscrupulous company? Clearly they send out fraudulent coupon codes to induce people to purchase from them and have a fake "price matching" policy with no willingness to price match. I will never order from them. Originally, the item we wanted was on sale but when I put it in my cart the item would not check out. Again, when I called they refused to help. Horrible customer service.

Placed an order for shoes on February 23. After waiting 2 weeks contacted customer service for status. Was told they would need to check with shipping and call back. Not a word... After almost a month called again and was told the order has been cancelled because they were out of stock. No calls, no emails, nothing... Avoid this company.

Customer Service is all about sorry. After one week, customer service has NO idea when order is shipping, for three days I have heard that it is in last stage of shipping. Rhea today in a live chat said my order shipped and provided me with a UPS tracking number, it was actually for someone in IL, I live in NJ. Then Rhea proceeded with the Shoes.com will let me know asap when order is shipping. I ordered one pair of sneakers for my Mom who will be 90 years old next week. Now I have to scramble for another idea. I placed my order on the 8th. Clearly Shoes.com customer service has representatives who are not trained to resolve issues. I asked on several occasions, different days and different reps where item is shipping from, no one knew. NOT ONE. So frustrating that Shoes.com has taken a huge hit with the people they hire. I tried calling their corporate office, a recorded message loops you back to the clueless hotline. I will stick with Shoemall.

I ordered shoes from this company over a week ago and they still are in processing. Called today and they stated they will not ship for several more days though they are in stock. They stated they cannot ship to a P.O. Box. However, there was nothing on the webpage that informed me of the problem when I ordered online. If that is a problem there is always the option of sending to a physical address. Both FedEx and UPS deliver SUREPOST to P.O. Boxes. There really should be no problem here.

I am just flabbergasted that Shoes.com has denied my return of a pair of boots. I tried them on in my kitchen for a few minutes, they did not fit and I paid their fee to return them. I got them back 2 days later, very perplexed. They said the boots were scuffed and worn. I took pics and sent to them. They said they had their own pics are were sending for review. They denied my return. You can see my pics taken after they were sent back. Unbelievable! Never again Shoes.com!

I ordered a pair of Chelsea vegan docs (Doc Martens) for my daughter on Cyber Monday, $40 off sale, I was so excited to get her just what she wanted for a good price. She opens them up on Christmas morning and we realized they sent the wrong size. Not a huge deal, we understand how busy the Christmas season is, so I call and am told the return exchange procedure requires me to pay for a replacement pair of shoes prior to sending the wrong pair back, I personally can’t afford to do that, and shouldn’t have to, this was not my mistake. I’m told the only other option is to sent the shoes back in the original box with a return label attached, I am then responsible for a $6.95 restocking fee, then when they have processed my exchange I have 10 days to reorder the shoes at the same sale price.

I ordered two pairs of shoes, and waited 7 days to get them, only to find that I received two pairs of shoes that I didn't order. I called customer service to find no one really cared that they sent me the wrong shoes. They were more than happen to provide me a return label to take the shoes to UPS, my time, my gas to get there, but their incompetence that caused me to make the trip. They will take my order again if I want to place one; they will not expedite the shipping (because I received the shoes in a perfectly reasonable amount of time, and I will get the next shipment in the same amount of time). Oh, and I cannot use PayPal to place this order because they only take PayPal on internet orders. I wish I had checked reviews before using this site. Never again!

Updated on 04/21/2019: I sought to exchange one size shoe for a larger one. The message from the email bot stated that an even exchange was in process. I sent the original shoes back. In a few days, I received the larger size. Great. There was no additional charge... Until a few days after I received the larger shoes. Not only was I out for the original shoe purchase, but was charged again for the same shoes in the larger size.

Horrible horrible customer service. I did not receive any confirmation emails about my package so I could not track it. When I called the next day, they told me they had no information regarding my package. It ended up never showing up, so I called. I was put on hold several times, once was hung up on, and it took them 15 minutes to even track down my package. They told me they would not give me a refund until they opened an investigation with UPS. I will never order from them again.

Like everyone else on here, I have found what a horrible company this is to deal with. I order a pair of Black Dockers shoes and got a pair of Tan Dockers shoes. Exchanging would require me to pay for a 2nd pair before I get refunded for the 1st and that's not going to happen. I think I'll just contest the charge on my credit card statement and see how they like that. Twice promised call backs from supervisors, never happened. One of the worst companies I've dealt with, stay far away.

I purchased shoes for my daughter who is currently across the country as her husband is in the Navy. I ordered her a pair of shoes, seemed like the order went well. She got them, they were too small. So did a return, had to pay ahead for 2nd pair, which was returned when other pair was returned. Still okay, THEN!!! When received exchanged pair, they were not even the correct shoes that were ordered.

I've ordered from Shoes.com for years and years, mainly when they were Shoebuy.com. NEVER again! If I ever had to make a return to Shoebuy.com I would get an email literally the next day or two that the return was received. Mind you, I am NOT in the habit of returning shoes. This pair of UGGS was a Christmas present for my 9 year old son. He tried them on in the house and did not care for them. I returned them on 1/5 and they received them on 1/12. I never heard a single word from Shoes.com. Anxiously awaiting my $80 refund, I finally contacted them at the end of January and they said the return was under review (standard procedure they said). I contacted them AGAIN a week later and was told the same thing.

I returned a pair of shoes and ordered them in a larger size. They sent the shoes back to me telling me that the soles were dirty, they had scuff marks and the box was damaged and that no refund would be given. I tried the shoes on 2 times in my house. Box was sent back in original packaging, not damaged. I filed a dispute with PayPal and got my money back, however, upon reading the reviews, a ton of people seem to be having the same issue. I wish I would have known that before I ordered. I will never give this company my money again.

I bought two items totaling around $60. They took out that amount or as they put it they put a hold on it. They said both purses separately so then they took out for the one purse and now they are going to take up for the second person that they ship separately and that is going to overdraw my account. When I called customer service the guy said absolutely nothing in response. He just sat there while I got to listen to a bunch of people in the background carrying on with each other. It sounded like a frat house. He had nothing to say to me and didn’t even offer me a chance to talk to a supervisor. Horrible customer service and horrible business practice of putting people's bank accounts in jeopardy. Now the money I saved with the coupons I used is going to be deducted from my deposit on Friday because I’m going to be overdrawn with the second payment that they take out. Never buy from these crooks.

I have been using this site for a few years. Started out great but my latest experience leaves me sure that I will never recommend this site to anyone. I ordered a pair of boots before Christmas, the package tracked that it would not deliver until the 27th which was good as I would be traveling. Went out of town and they delivered on Christmas Eve and then they sat on the porch for 3 days as I was out of town.

I had already placed two separate orders before I read these reviews and I began to panic, but both orders came without complications and both shoes are great. I bought a pair of women’s wide Sketchers and a pair of leather sandals. They arrived by UPS in a timely manner and in good condition. I can recommend this company and will order from them again.

First off I would like to say Do NOT trust the expected delivery date with this company. Although the drop-down box under shipping gives you the expected delivery date, those dates are wrong. Their system generates Saturday delivery dates although, this company uses a UPS method of shipping that does not provide for Saturday delivery. So if you get an expected delivery date for a Saturday it is wrong. They will NOT refund you for the item arriving late and if you chose not to keep the item they will charge you $6.95 restocking fee. So what once was a good deal on shoes becomes a pricey mess. CUSTOMER SERVICE IS NOT IN THE U.S. so the representatives will not understand ANYTHING you're trying to tell them and you will have no clue what they are saying. It's better to buy from a better-known company and pay the few extra bucks.

I called today to cancel an order that hasn't been shipped yet. I placed the order on 2-1-18 And today being 2-5-18 the shoes haven't been shipped yet. They clearly state that if the order hasn't been shipped yet that you can cancel. Well, that is a lie. The customer service rep said she couldn't cancel my order and that it was in the final stages of processing. I haven't received a shipping confirmation yet, so I should be able to cancel. Otherwise, don't post this option on your site. She said she could put in a request to cancel but can't make any promise on if or when it could happen. I do know where to not order from next time.

Received boots that were not what I ordered. Contacted seller by phone and was told I had to pay shipping and restocking fee. I contacted eBay and PayPal and complained about this. I also made a complaint with my credit card. I quickly got a free shipping label from Shoes.com. They received the boots in two days, I was then told they would not refund my payment until I closed my claims. This would be really stupid. As it stands now, eBay has said they will refund my payment if this company doesn't. I don't know why eBay allows this company on their site. Also beware, this company uses many other names.

I returned a pair of sneakers and because I used the shoe box it came in to ship them back they refused to refund me because they said the box was damaged due the shipping label and they could not resell the shoes. There was absolutely nothing wrong with the shoes or the box. I will never order from them again. I have never heard that a company can't resell shoes because of the box. You don't have another shoe box available at Shoes.com?

I ORDERED a pair of Ugg boots from there thinking I got a great price... only to be sent a pair of worn down scuffed up Ugg boots. I was shocked any store would even mail them out... I sent them back fast only to still be waiting almost a month later to get my money. This is a horrible store... I will never ever order from there again and NEITHER should you.

This company is obviously smaller than it appears online. The customer service is terrible. I attempted to place my order for some shoes. The money was taken or as they say in ”processing” from my account even when the website said there was a billing problem and order could not be completed. Then why would you take the money out of my account? They claim it's a preauthorization and it will take 5 days to drop. Oh how inconvenient for me. Now I’m out $140 for 5 days with no order and no money to buy the shoes somewhere else at lesser. I spoke to the supervisor named Jordona and she had a condescending tone and attitude and was of no help and refuse to accommodate me in any way.

Be aware if you give someone a gift from shoes.com. They cannot exchange it for anything. They can only credit the money back to the original purchaser. In my case I now have a pair of $100 heels I have to donate to charity. They will not issue a gift card or anything. Even an exchange goes back to the gift giver.

Shoes.com is an on-line only mail order business. My first order, I received the wrong pair of shoes--wrong brand (Earth not Kalso), wrong size (size 5 not size 10) wrong color (black not white). I shipped the wrong shoes back and still have not received my refund (almost 2 weeks later). In the meantime, I placed a second order for the same pair of shoes and paid again. Today, I received my second order--wrong brand (Earth not Kalso), wrong size (size 5 not size 10), wrong color (black not white). I have to ship them back and hope I get the refund on both my first order and my second order.

I ordered a pair of Ugg bedroom slippers and they were sent to an address I had over 4 years ago in another state but they got the billing address correct. Very rude and curt customer service rep who wasn't any help at all and told me I should have checked the confirmation which I did and the billing address was correct so I assumed the shipping was too. This is the second time this happened. She told me I had to have entered my old address. Nope that was the one they had on file which I have changed 3 times. Hopefully my bank will put my money back for I do not have the strength to deal with this company any longer!!! DO NOT BUY FROM SHOES.COM.

Returned wrong size shoe, did not get a refund or email notice. Called and spoke to an operative in India that I couldn't understand and was given a bogus 800 number to call to explain problem. Wish I had had reviews before doing business with Shoes.com.

I have been a customer for a few years. This last purchase is my last. I purchased shoes, wore around house for 15 minutes. I knew then the shoes were not right size. I repackaged in all original packing. I was doing an exchange and to do this I had to repay for exchange. Well they would not accept shoes back. I was never refunded. Do not shop here. You're better off going to brick and mortar than here.

I purchased a pair of shoes for work - didn't fit - returned them, and now the company will not refund my money because I didn't have the right box, even though I sent a copy of my receipt and shipping label back with the shoes! Such a rip off. They offer no customer service whatsoever. Now I am stuck with a pair of shoes that don't fit. Any company that values its customers would want to keep them. I will not promote this company, nor will I ever purchase anything from them. Even their parent company, WalMart, treats their customers better.

Terrible customer service and do not expect to get a refund quick with this company. It’s been almost two weeks since they received the shoes back (unworn, new) and I’ve called 5 times and they still have yet to issue my refund for my returned shoes. There is no excuse, they received the shoes and could have resold them by now and still no refund!

2 PAIRS OF SLIPPERS SIZE 9 - Shoes.com is a bogus company that sends defective merchandise to consumers. This company refuses to accept a return on the item, when they promised to notify me when the same item was available in a larger size, they did not notify me and refuse to take a return. I now have defective product with a sharp object protruding inside the slipper that scratch the side of my foot with no return option available. BUYER BEWARE. STAY AWAY FROM SHADY COMPANIES LIKE THIS. There seems to be no recourse against online companies such as this. They are disgusting.

The site is very carefully detailed and extremely easy to use. I like the division of the shoe manufacturers and the type of shoe you are looking for. Receipt and return of an item is easy and quick. No charge for shipping.

We had originally planned to order my husband's shoes for work from Amazon. His are falling apart (literally there is a hole in the sole, and we are in the middle of the most bitterly cold weeks of winter thus far), and the shoes are available for Prime shipping. Except, the shipping was listed for nearly eight days! Honestly, what do I pay the Prime subscription for?

I placed an order on December 16 with guaranteed delivery by Christmas. The following day I received a "shipping confirmation". The confirmation had a link to purportedly track the shipment. The link had no tracking number and the only information provided was that "a shipping label was created." A week later I had not received the order and there was no indication that the item had ever been handed over to a shipper. I emailed customer service on December 21 and received no response. I ultimately called customer service, got a representative with a heavy foreign accent and never received a satisfactory explanation as to what happened with my order.

Initially, they said they had no order. When I checked online. I researched their company online, and saw multiple allegations of fraud and poor customer service. Though they never acknowledged an order, I told them to be sure not to send anything. 6 days later, after I'd done this, they send, "Yay, your order has shipped." It was still there, per online tracking, so again I told them I did not have an order with them and that I'd instructed my bank not to pay for anything from them... Despite that, they shipped it. I called UPS to not continue bringing it. They said they couldn't do anything, and for me to contact the company to intercept it. I did. They didn't.

I ordered on Dec 15th a pair of Timber; and boots for my son. I paid for 3 day shipping as they were to be a Christmas gift. They did not come in time for Christmas, nor have they come at all. Tracking says they were received on 12/26 but they did not. I have called and emailed this company 3 times, 3 emails, 3 calls and no one answers and there are no responses to my emails. DO NOT BUY from this company!

Don’t shop here. Go to another website like Zappos. I received shoes for Christmas which arrived in a damaged box. I was giving these shoes as a Christmas present and it was the most embarrassing thing. I contacted customer service and she told me to file a claim with United States Post Office. I said, "I am the customer. You were the person who sent them to me. You should be doing it." She said, "Send us an email and will look into it. " The email say the same thing she did. Please contact the United States Post Office to file a claim. I called them back again and they said, "Oh well nothing we can do." I send them pictures of the box. I sent the pictures of the shoes that were torn and they do not care! Stay away from SHOES.COM.

Ordered a pair of shoes from Shoes.com. Their website states Free shipping & Free Returns. The shoes didn't fit and when I called to return them I was told that there is a $6.50 re-stocking fee, and shipping charges on the replacement. Wanted to speak to a manager and after being left on hold forever I hung up. This company is HORRIBLE!!! What a nightmare experience.

Contacted this useless company and told them I did not get my slippers. UPS said they delivered them, yes but to where? They said they would get back to me, never did. Escalated problem with PayPal, they sided with Shoes.com. I had other deliveries that week, so no one took them off the stoop like Shoes.com is saying. I lost money because the UPS guy delivered them to wrong house! No big deal now, Shoes.com is off of my list of online stores. I will shop at OnlineShoes.com now and many other places. Congrats Shoes.com, you lost another customer.

I placed an order on Dec. 16 with a 3 day shipping fee. Received a confirmation email on December 19 stating it was on its way. I did not receive my product until Dec 26. Spoke with a rep who was very curt and rude. She hung up on me while I was waiting for a supervisor. I called back again and got hung up on again. I will never use this company again and will spread the word for others not to use them as well.

We bought a pair of $150 Uggs for my daughter for Christmas; the size turned out to be too small, but the box had been discarded with other items. They would not even consider allowing an exchange, even if I bought the second pair outright and returned the first in the new box. So we have a brand new, completely useless pair of Uggs. All they would say is "I understand this is frustrating for you, but this is our policy." I can't recall running into this kind of inflexibility with any other vendors.

I ordered shoes for a Christmas gift on December 17 and selected UPS Select 3 day shipping, they were shipped out the same day. I got notified that the shoes will be delivered on December 27! They responded that it was UPS's fault.

Placed an order on 12/16/2017. This is supposed to be a Christmas gift for my son. I was promised free expedited shipping. Just found out my order won't be arriving until 12/27. That's 11 days. Their customer service is rude and unhelpful. Their Facebook page is all complaints. I can't seem to find not one happy customer. I just hope and pray nothing is wrong with my order because it doesn't seem like they respond to email or can provide a return shipping labels.

Charged and never received the item. I bought the shoes on Dec 9th. Was told they shipped on Dec 14th and told it was not in stock on Dec 20th 5 days before Xmas. This has been such a letdown. Never been treated like this before. I was lied to on 5 separate phone calls. How does a company do this?

I bought shoes online. After receiving them I tried to exchange for a different size. On their website they had no record of my buying the shoes or the order number. Then I tried calling their service department. I was put on hold for a long time until I finally hung up.

On November 29th I ordered two pairs of shoes. I received confirmation that they had shipped and a UPS tracking number on Dec 2. My account was charged on the 3rd. Nearly 2 weeks later the shoes still have not shipped, and customer service tells me that they will refund my money after the shoes are returned to their warehouse. How can shoes that have not been shipped be RETURNED? It's time that the Federal Trade Commission looked into this pattern of violations of their rules for online sales.

Sent back 2 pair of ankle boot, 1 was an exchange and the other a refund. Since they were 2 different types of returns I couldn’t send them back in original box. Sent them back in the shoe boxes with appropriate labels, but they stated they were damaged and refused refund. When I called them and spoke to a rude customer service rep. and then her ruder supervisor I was told that because the shoe boxes were “damaged” they couldn’t accept them for a refund and exchange. The damage must have been the labels and tape and some UPS dirt on them. The supervisor said even though the boots were okay that people expect “pristine” shoe boxes. Huh? Who cares about the shoeboxes if the shoes are fine? I filed a dispute with my credit card company.

I ordered a pair of Sketchers Sneakers, never a good idea to order new shoe brands online. They arrived. No return label. I tried them on right away. They didn’t fit. I called Shoes.com. They said they no longer add the return label in the box with the shoes and they have to email or send you the label. I asked them to mail me the label (no printer). It’s been a month. I called them back to say I haven’t received my label. Then some smart mouth girl says they have sent it, but they will send it again! Please! There are too many places to buy shoes now and most stores have great sales. I'm sticking to buying things at stores where I can return things If I have to and try things on. The last thing any of us need to do is spend our money to support terrible business practices.

On November 27th I purchased a pair of BearPaw Abigail Boots for my niece as a Christmas gift. I received an order confirmation that day, however after over a week, I never received a notification that my order had shipped. So I logged on to Shoes.com only to discover that it said my order was cancelled. I sent an email to the company and received a response the next day stating that they were out of that particular boot. Okay, well that's all fine. But why did I not receive an email or someone contact me to let me know? I then had to search elsewhere to find a pair of these boots. Poor customer service!

I ordered a pair of shoes on 11.27.17 and on Dec 11 still hadn't received a shipping confirmation. Called Shoes.com and they stated my order was cancelled on 11.29 due to the product being sold out. They still billed my card and never let me know that the order was cancelled. I'm now having to dispute the charge in order to get my money back for a cancelled order. WTF!

Went with Shoes.com to purchase Timberlands for my daughter. Great price overall but had I known I would run into issues with the company, I would have paid the extra $70 to get it somewhere else. I placed an order the weekend of Dec 5th. My card was declined due to the bank flagging as possible fraudulent charge. But the money comes out anyways. I called the company to see if I was still getting the shoes I ordered. They said that they had nothing showing that they received any money from me and I should call my bank.

This company needs to be put out of business. We ordered a pair of slippers. They advertise "free shipping." Not really. We sent the slippers back to exchange for another size. They deduct 6.95 from the return as a "restocking fee." Disgrace. We got the new slippers, they were defective and still didn't fit right. My husband tried them on, stood up, took a few steps, then we sent them back. THEY SENT THEM BACK TO US SAYING THEY WERE WORN and couldn't be sold as new. The label on the sole slipped a little. I saw a tiny piece of fuzz stuck to the label. THAT IS IT. STAY AWAY. I will do a chargeback on AMEX and hope for the best.

I ordered a pair of shoes and they were too large so when I called them back to order a different size they said they would not be getting that in. They said they would refund my money only for the shoes but charge a restocking fee of $6.95 which was not documented on my order if I had to return them. Don't buy anything from this company.

I placed an order on Wednesday December 6th with Shoes.com. I paid an extra $5 for 3 day shipping because I needed the item by a specific date. With three day shipping I expected my package on Saturday December 9th. I received a shipping notice with a tracking number and when I checked it it said the package was not due for delivery until Monday December 11th. I called Shoes.com and the associate explained to me that three day shipping does not mean that I will receive the package in 3 days; she said that by their terms, it means that they have 3 days to actually deliver the package to the shipping agency. This is very deceptive and they refused to refund my $5 expedited shipping fee. I will never do business with this company again. I will also be filing a complaint through PayPal.

I don't know what happened to this company. When it was Shoebuy I had no problems. Fast shipping, great customer service and excellent shoes. Well that's all gone to hell. I placed an order on 11/28 for 2 pair of Propet shoes. I was charged immediately. I waited 6 BUSINESS days for an email about shipping and when I didn't get one, looked my order up and saw it was still "in process". Called the company. First one hung up on me. Second one disconnected me. Third one told me I could not cancel my order, even though it hadn't even been received by the warehouse yet.

Re-activated an old account. Received a flyer with a promotional code for a 30% discount in the mail. Flyer advertised certain brands. Carefully shopped, selected 2 pairs of boots, entered promotional code which was supposed to be applied at checkout. Checked out, code was not applied. Would never have considered purchasing these boots without a discount.

I placed an order on 11/27 17 for 3 Kangol hats, up to date I cannot get a response on my order. I called customer service once and was told my order was in the last leg of processing. Today is December 5th and still no order.

I ordered a Pair of Boots this Morning 12/4/17... I called 30 min later and cancel the order... About 2 hours later I get a Tracking #... These Crooks Sent the Boots after they agreed to cancel the Order. Let's get the word out and put these lowlifes out of Business.

The boots I ordered do not look like the ones pictured, and were impossibly narrow for a medium width. A restocking fee is absolutely ridiculous. What if I don’t know the peculiarities of that boot? What if they don’t fit and I’ve always been true to size before? How do you keep customers? I’m through. Zappos it is.

I am ABOVE AND BEYOND DISAPPOINTED in this Company! The "Manager" is unprofessional and does not look for the customers best interest! I ordered 3 pairs of kids shoes and my total was $85.00. I had a discount that made my total about $59 and some change. I paid for the order in full then I was charged separately for each item that was shipped which is ridiculous and nowhere did I read that I would could charged 4 different times! Nobody attempted to assist me but simply proceed to tell me I'd still have to pay for everything therefore I WILL NO LONGER SHOP WITH THIS COMPANY AND I WANT ALL MY MONEY BACK IN MY ACCOUNT. Y'ALL CAN KEEP THE SHOES!!!! If I could give 0 Stars I would!!!

I placed an order and waited ELEVEN days for it. I was of course charged immediately. UPS delivered somewhere... But not to me. Shoes.com is making me wait another three weeks (THREE WEEKS!!) for an investigation. And then what? Wait for them to fool around and send me a second order? So the order I placed could end up taking close to two months – if I get it at all. I could go hunting, shoot the cow, tan the hide, dye the leather, and make my own boots in that amount of time. I am sitting here empty-handed – minus what I paid this no-good business.

The shoes I purchased did not fit well my feet. I walked it for twenty minutes but it hurt. There is no worn at all. This shoes can be displayed as brand new without any customer ever know they were tried. No damage, not even a scratch. Yet the return department put a picture of minor white sock fuzz left from my wool socks. This is so microscopic that I believe, because of the holidays and possible large number of returns, the business try to outsmart its customers with unreasonable reasons. I have never had any problems like that with any other online business. I keep all photos with me and would like this business to stop doing wrong to customers.

I ordered a few pairs of boots to try out as I have plantar fasciitis and need to get good shoes. Most pairs cost at least $150 so it isn't an easy purchase. I ordered two pairs from Shoes.com, two different styles. I liked one style better, kept that, but noticed it looked a little scuffed and the box was not the original. I decided to suck it up and keep them because I had a hard time finding them on Teva's and Zappos' websites. Zappos is usually my go to. The other pair I didn't like after wearing them around the house for a bit. I didn't notice anything on them that stuck out.

I ordered shoes from Shoes.com. When I paid for the shoes I had a shipping charge of 25.00 which I thought was excessive for a 100 dollar pair. I placed the order anyhow. When I received the shoes I had a COD charge of $24.20 from UPS. I called shoes.com and got a lame made up that minute excuse because I was in Canada there are extra costs associated. The problem with that is my shipping costs were calculated based on my location. So I ended up paying 50 bucks shipping on 100 dollar pair of shoes.

I ordered Ryka Lifestyle shoes and wore them for two days. By third day the shoes hurt my feet so bad I could not walk. I tried to return but Shoes.com would not take them back. How are you suppose to know a shoe does not work unless you wear them. I will recommend to all do not buy from Shoes.com, they do not stand behind their product.

I purchased online a pair of running shoes Oasis Item 120888257-1:ASICS GEL-Kayano 23 Running Shoe (Women's), the cost was over $99.00. I tried the shoes and went running by my street and realized they were uncomfortable and tight. The shoe was a size too small so I called them and requested an exchange for a bigger size. I sent them back (paid the shipping cost) and later to realize that they sent back the same shoes claiming that the shoes were wore. I called customer services and they were very nasty, very unprofessional, and with little help, basically I lost my money they refused to change my shoes and I am stuck with a pair of shoes that I cant wear because they are too small. This company is a fraud and they take advantage of people. Be aware when buying shoes online.

I personally wear primarily Merrell shoes. Most people who wear them know that the convenience of their availability in a variety of styles is very limited due to the fact that many stores don't carry the brand. I assume the lack of carrying the shoes has to do with the cost of them. Regardless Shoes.com has been wonderful to deal with. Both prompt to receive the shoes and easily accept returned items. I buy frequently from them and would recommend that everyone give them a try. 100% SATISFIED. :)

Shoes.com offers a lot of discounts. There is a great selection. I received my shoes quickly. I like the return policy. I've been happy with my purchases.

I had ordered 3 pairs of shoes not thinking that there would be a $6.95 restocking fee for each shoes. When this company was shoebuy.com there was never a restocking fee. This company better realize that consumers have a choice of where they place their order and not everyone would be as careless and naive as me. :(

This was in the fine print of ordering, and I did miss it, but be aware sending back any shoe is $6.95 per pair as well as pay the shipping. I did miss that but have not had that charge with other online sites so And unless you were buying a shoe that you know is a sure fit, might not be worth your while.

DO NOT PURCHASE FROM SHOES.COM!!!! I wish I had read reviews on this company... But like most others, we trust where we are buying. I purchased a pair of Lucky boots from Shoes.com and they sent me worn and damaged boots. After opening the box and seeing these boots, I called the company ASAP to tell them I was very unhappy with my purchase. They told me I would have to pay $6.95 to send them back. After receiving my return label via email I sent them back at a local UPS store 3-4 days after receiving the boots.

Really feel a dire need to share this review. Buyer beware. Dealing with the most horrible online purchase in my life. Ordered a pair of cowboy boots. Had to follow up with several calls just to confirm my order was being processed and what the status was. Each call rep would then send me an email with info I was looking for. Received an email from company that order had shipped and was delivered. Followed prompts for tracking which took me to UPS website, and showed order delivered in Hermitage PA. I live about 8 hours from that town with a car ride. Nothing delivered to my address.

I bought a pair of shoes from Shoes.com. When they arrive they looked good. I tried them on, they fit well. There seemed to be no problem. After wearing the shoes 4 times one shoe changed color and looked obviously lighter than the other shoe. The shoes had not been worn in the rain and nor had there been anything sprayed on them or anything like that. I sent the shoes back to shoes.com and ordered a replacement pair of shoes. The replacement pair came in the mail. They did not change color. Everything seemed great. Then a week later the shoes that changed color, that I originally sent back to exchange, came back to me in the mail saying they would not reimburse me for them as the shoes had obvious wear.

Bought a pair of Frye boots and took a chance based on terrible reviews. They were cheaper than normal. Sure enough they were delivered defective. It was like they were used and they tried to repair the spot. This is the first and last time I will buy from this company. They are a big RIP OFF. Pay a bit more for better service.

I bought what I thought was a genuine pair of Harley Davidson boots. But the second time I wore them the wedge pulled away from the boots and now the rubber from the bottom is coming off! $135 later and I think these are fakes. Customer service told me to send them to Massachusetts (on my dime) and they would then look at them and decide if they are defective. Whatever! They are not the real boots! Harley makes a better product than that???

I had to prepare for an out of country business trip that I was taking October 20, 2017, on October 15, 2017, I purchased a pair of Men's Steve Madden Jabber boots from Shoes.com. I paid for two day shipping, hoping they would get to me before the week ended; surprisingly on October 16, 2017, I received an email saying the shoes had shipped. Upon looking at the tracking information, I noticed that the shipping option that was selected was Ground and not Two-day. I then contacted Shoes.com via email and phone, and asked them why (although I paid for two day shipping) my package was being shipped ground. Their response was:

Shoes.com really doesn't care about customer experience. They shipped the wrong item, my husband called them back to return. He had the worst experience with the agent who didn't speak much of English. The agent said that she would send a paid return label and instead we just received the address to return it to. I have paid over $70 for all shipping costs there and back as well duties. But the company decided not to refund me for these fees!!! At the end of the day it is not the item I ordered. Why do I have to pay this much money from my pocket? Never buy anything from them. Surprised they are still on business.

I ordered Converse from Shoes.com, they came and I ended up with men's size 7.5 instead of women's 7.5. Took one look at the box and drove straight to UPS for a return. I just received confirmation that they received the return but there would be a $6.95 restocking fee!!! Unbelievable!!! I will never buy from there ever again! I will make sure everyone I know that they are horrible!

I bought a pair of Frye boots, which were too tight. I returned them and they returned them back to me saying they refused my return because the boots had been worn. All I did was try them on and wouldn't have had time to wear them even if they did fit. It was still in the 90’s where I live. I have gone back and forth with them and I am stuck with boots that don't fit. I believe that this is a huge scam. These boots are from several seasons ago and were apparently returned by someone else. Whatever you do, DON'T BUY FROM SHOES.COM.

Ordered shoes here and they sent the wrong shoes along with the wrong receipt. Called them and they denied it. They then finally admitted, after I shared the receipt, that my shoes were shipped to someone else. They then proceeded to tell me they would not refund my order or ship the correct shoes until I returned the wrong shoes. I shipped them via UPS and waited until I could confirm they had been delivered. I called again due to no refund showing up in my PayPal. The agent denied they had received them. Once I shared the tracking info and by whom they had been received at Shoes.com they acknowledged they had received them and asked that I wait 3-5 days for the refund to process. After 5 days, no refund (and by the way, no shoes) so I called back a 3rd time.

Received my shoes on a Friday afternoon. Wore them around the house and in the garage (cement floor). Returned the shoes via UPS the following Tuesday. Received the shoes back today with a note saying the shoes were dirty and unable to resell. I'm looking at the shoes now and do not see any dirt. I called customer service and they said if the warehouse sent them back, I'm stuck with a pair of shoes I can't use. Should have stuck with Zappos.

They send you the wrong size and then charge you a 7 dollar restock fee. Judging by how many times this happens on these reviews and all the different excuses they come up with, this must be a scam. I truly believe they are sending the wrong thing on purpose. The manager told us that we would get 30% off what we paid originally and when we called they put us through the ringer and said that it would only be 10 because we got 20 before. Their customer service is disorganized, disloyal and time wasting.

I placed an order for a gift 5 weeks ago. After learning that it was never received, I inquired about status. I received an email that it was taking longer than usual. A day later I received an email that the order was cancelled. A very disappointing first time shopping experience.

Have bought many shoes over the past few years for the family from shoes.com, and had never had to make a return or exchange. Well, finally got a shoe that just did not work for me - had them send me another size to see if that worked, and it did not. So when I tried to send back for refund, the shoes were sent back to me saying they had been worn. They sent photos to me online, when I said they had not been used at all.

I received my shoes. The left shoe was defective. I returned the shoes and was assessed 6.95. I even put a sticky note pointing out the shoe was sewn wrong. Shoes.com would not even remotely work with me. I do not recommend this company.

I ordered 6 pairs of shoes. Took over 10 days to get them all by mail. One of the pairs was shipped with the incorrect color. When I initiated a return, they wanted to charge me a $6.95 restocking fee to ship back the shoes that they sent to me in the wrong color! In addition, they wouldn't ship me back the correct color shoes, I had to first ship them back their shoes that were sent incorrectly with the wrong color, resulting in further delays. When I asked why this was, I was told it was to verify that I was telling the truth in getting the wrong color shoes shipped to me... What??? I had ordered 6 pairs of shoes!!! Their customer service frankly stinks as does their return policy - especially when they are the ones that make the mistake! I will not deviate from Zappos or other online shoe retailers again, what a joke!

After exchanging an item, I was charged a restocking fee by mistake. I called Shoes.com to remind them of the exchange order I'd already placed and paid for, which should have waived the restocking fee. The Shoes.com representative kept saying my exchange order "didn't go through" and I needed to contact PayPal, since that was my form of payment.

I couldn't find a specific dress shoe and had no luck until I found it here for a great price! I ordered the shoes and then looked at reviews the next day and was horrified with what I found. I figured I would wait the 3 days and make my own decision and they showed up today as promised. On time, right size, right color everything was as agreed. Thanks Shoes.com. I will be buying again soon.

I buy hiking boots when they are on sale so I have the pair I'm currently wearing and another pair ready. I bought my backup pair in February. Never been out of the box. My feet have gotten bigger so I chatted with them to see if I can exchange them. They said no. No. No. I usually buy from them when I can and have referred many friends there. I will no longer shop with them.

I ordered my items on a Tues. Received shipment confirmation via UPS on Wed morning. It's Sun and still no package. I called customer service, and they were horrible. Apparently they serve the right to 5 days before your added payment for the 2 Days. So 7 days. I've worked logistics. If an item is scanned in to UPS system, it should leave the facility THAT day by end of business when the trucks pick up. My order was in Received status on Wed. So the fact I still haven't gotten it means they didn't ship it priority. They tried to tell me business days are only Mon - Fri. If UPS had it, with Priority 2 Day shipping, UPS DOES in fact work the weekends! HORRIBLE SCAM ON THEIR SHIPPING!

I bought a pair of Eagles sneakers in a Men's size 12 and they sent me a Men's 5. I let them know that they sent the wrong size and I never heard back from them and I sent a email 3x and got no respond until the last time and they told me to look at my invoice and see that they only do refunds or exchanges. I didn't even get an invoice or receipt. What did they think I wanted. I wanted the right size shoes. A very rude response to my email and I still have these little shoes. I gave the shoes to my granddaughter. If I wanted to buy her some shoes I would have, but I will never order from these people again. It was their fault they sent the wrong size. Never apologized and asked to send those back for the right size.

I'd like to preface this review by saying I do about 75% of my shopping and purchasing online and have done so for at least the past five years, so I am an experienced virtual shopper. This particular buying experience was awkward infuriating from the very beginning. To start, the Shoes.com site touted a "site-wide sale" that lured me in. Unfortunately, the sale immediately excluded all but one of the items I wanted to purchase. I ordered that pair of shoes in two different sizes since I tend to run between sizes and would rather try them both on and send the one that doesn't fit back to the store. What should have been a twenty second checkout process took several minutes. The cart sent me through Paypal twice before there was anywhere I could review and submit the order. I did not click any buttons or try to interrupt the process--it made me log back into Paypal after it accepted my shipping address to make me confirm the billing address.

They used to have really good customer service skills before, now is a new company and the customer service skills went down to zero. I ordered shoes 2 weeks ago and they haven't send an email saying they are out of stock or tracking number. I just called and they don't even know when they are sending the shoes. I spoke to the manager and the manager same rude attitude as the representative that first took the call.

I ordered the shoes for my son, it did not fit well, so had to return it. I exchanged it for another pair of shoes and send the original pair in the same box. They just rejected the return saying: "Original shoe box used as a shipping box, box damaged unable to resell". No store has ever given me this kind excuse to not take the return. Don't take the return because of label on the shoes box, Ridiculous. Btw, the shoes box is perfectly fine, when I took out the label, there was not a single scratch on the box, I am attaching the photos. Customer service refused to do anything about it. Just said they will return it if I send the shoes again after taking out the shipping label.

Terrible business practices... Firstly, no order # on packing list, in fact "customer order#" is listed as my city and zip code... Secondly, $6.95 restocking fee PER item returned, even if only one mailing label required for the shipment... Lots of choices these days for on-line shopping... Will not shop here again.

I am an 18-year-old male who's been 6'5 since I was 12. The years have not been kind to my feet. I was told that I was flat footed at 14, and that from that point forward I would have to go to an orthopedist if I needed shoes. My insurance ran out, and I needed a new pair desperately. I jumped on the idea of shoes being affordable, and bought the cheapest ones that could fit. (I currently wear a size 17, extra wide.) I immediately regretted my impulse purchase upon reading the reviews. Naturally I worried that my shoes would arrive and be the wrong size or poorly made. This was not the case. Do not refrain from buying from this website. I ordered my shoes on a Saturday, and they came on Wednesday. I am very pleased with this company.

Unlike Zappos which sends return labels with shoes with free return labels, this place is ridiculous. The shoes didn't fit at all so I called them. They promised to send me a return label in the mail. 2 weeks goes by. No label. I call again. It will "take 7 days to send label." REALLY? WHY 7 Days? To maybe hang onto my money longer? ALSO, there will be a $6.95 "restocking fee." DUMB. For shoes??? Shoes are very tricky to buy online. Probably half won't fit properly. How do they plan to compete with Zappos which sends the return label with the shoes and doesn't charge a restocking fee. I hope these duds go out of business. They deserve to. Stick with Zappos. AVOID this company like the plague. Now I just have to see if the label arrives...

I ordered a pair of shoes from Shoes.com on June 13th, 2017. They arrived on June 19th, 2017. The shoes were too narrow for me (They were a size wide, but apparently I need a wider size for this type of shoe). At any rate, I decided to return the shoes... But time slipped away. When I went online (June 15th) to get the return label printed the web-site wouldn't let me do it. So I wrote customer service. I knew their return policy was 60 days... And it was June 15th - before the 60 days... But it turns out it is 60 days from the order - not from receiving the shoes. This seems pretty unfair to me and I certainly won't be ordering from them again. Customer service would not make an exception.

I ordered matching evening bag and shoes for an event. The shoes were shipped on time and I received them within a week. However the bag was shipped 10 days after my order and I still did not receive it. It was too late. I have inquired about it several times by email and each time the customer service wrote back that I will receive an email when it ships. By the time it was shipped I had purchased a different bag and matching shoes from elsewhere. So not only Shoes.com items were useless as the bag was shipped ridiculously late but returning things costs the customer $6.95 per item. Overall dealing with this company was a total pain.

I ordered 6 pairs of shoes. Returned 5. Received credit for only 4. Interestingly enough, the pair that cost the most (114.95) was the pair I didn't receive a credit for. After 3 phone calls James decided I would be reimbursed $65 for that pair. Solution for me: Never order from this company again.