Shoes.com Reviews

I bought a pair of boots, tried them on in the house after removing the tags- too small. Sent them back. Received them back 1 week later as they refused to accept them because they were allegedly "worn, dirty." I called to complain about this and I was told that the warehouse took pictures of the boots, and that they would send me the pictures via email on x numbers of hours. Yeah, pretty much calling me a liar. I bought the boots via PayPal, so I'm going to see if I can open up a case against them. Oh, they are SO gonna hear from me!

RIPPED OFF? I have been trying to return an expensive pair of shoes ordered 1/21/17 for 2 weeks. There is no more SHOES.COM or ONLINESHOES.COM website, there is no more "Customer Service" phone access. No response to emails. Someone needs to investigate this company immediately.

I have yet to receive the order I placed in 1/26/17. I have attempted numerous times to contact customer service but the phone number is no longer valid and website comes back as internal error. I am afraid I am out the money they have already taken from my account. These boots were for my husband's birthday celebration this weekend, what a bummer.

I ordered 4 pairs of shoes from Shoes.com on 1/24/17. They arrived around 1/30. 2 pairs didn't fit. I tried to call the 888-233-6743 and 778-372-3388 to get return label. I was told I was #26 on the list, and they would call me back. They never did. I also tried to download a return label from site. No luck. I attempted again two more times the last being 2/1/17. Is there anything I can do? Thank you.

These people don't deserve even one star. I ordered and tried to cancel so I can order the correct size less than an hour later and they said they couldn't cancel it. Needless to say I will never order from them again. Worse customer service ever.

I had purchased a pair of boots as a Christmas gift. Unfortunately, they did not fit. I contacted ShoeBuy to find out how I can exchange them. I was informed I can exchange them and be charged for the boots and they will credit my account once the original boot is returned. My other option is to return the boot and re-purchase the boot, I would also be charged a re-stocking fee. Originally, when I ordered the shoe, the charge was not posted when the transaction was completed, rather weeks later! I do not trust this company to complete their end of a transaction timely, or trust them to return my money timely. I am returning the boot and will be looking into another company to purchase said boot.

I have placed 4 orders in the past two months. I returned the 1st order (2 pairs) and did not get a refund for a couple of weeks after the return. I ordered 2 more pairs of shoes, and did not get the re-stocking fee and had to call about this and it took a couple of weeks for this to be posted. I sent one of the 2 pairs back with the enclosed USPS mailing label and waited for the refund to post (the shoes came from and were sent back to Nordstrom). I called to follow up on this as it never posted and they said they have no paper trail and cannot help if there isn't a tracking #. Well I sent those off at a mailing center and they just placed the box on their pile of USPS to be picked up in an hour. So, they are saying that I will not get a refund unless I find the number. Just received another order and the L shoe is defective. I love shoes and thought I found a great place to shop. OH Boy, I should have done research. The shoes that I returned were Vionic sneakers.

I purchased a pair of Hi-8 Vans for my daughter for Christmas. They did not fit so I contacted them about a return. Simple process, printed label and sent back. HOWEVER several weeks later instead of a refund I received the same pair of shoes back. Assuming it was an error I contacted them hoping to receive a new shipping label. I was informed that my return would not be accepted and I would not be getting a refund because I taped the shipping label directly to the shoe box and now it was considered "damaged". The shoes are never worn, tags still on and the only damage to the box is a small amount of tape residue and now I am stuck with a $60 pair of shoes that don't fit. I spoke to 2 separate people and neither was helpful. And, for the record they charge a $6.95 restocking fee which I find ridiculous. Very disappointed. I won't be back.

In Oct 2016, I purchased a pair of Trotters shoes from ShoeBuy; they did not fit well. I contacted Shoebuy Customer Service in Nov 2016 to request a return label. The label was sent via email however I could not print the label. I contacted Shoebuy again in Nov, told customer service rep about inability to print label. Rep stated because the shoes came from another source, cannot print label "look for it in the mail".

Shoebuy incorrectly shipped a product I ordered to an old address on file, even though the confirmation email had my current correct address on it. I only discovered the error after I tracked my shipment when it didn't arrive promptly. I have called Shoebuy 4 times to remedy the problem and, although they admit fault, they have yet to fix the problem. They told me they would not re-route the package. Rather, they would issue a full refund. They did not issue the full refund within 3-5 business days as promised. Instead, they issued a refund less a restocking fee (!) when the new owners of the residence happened to kindly return the shoes.

I ordered a pair of shoes a few weeks ago from Shoes.com. I received the correct item. I received the correct size. I received the correct color and was charged the correct price. The item was scheduled to ship to the address I had on file from. The problem was NO (literally) customer service. I realized as soon as I received my order confirm that the shipping address was my former residence. I swear I typed in my business address as my shipping address because I knew better in December to have my order shipped to my home. Thieves were stealing shipped packages right off the porches of city residents for Christmas gifts. I found the Shoes.com customer care email address and immediately sent an email asking that they change the shipping address from the residential address on record to my work address (which I provided in the email) because I moved 6 months before. No response.

I bought my daughters Vans for Christmas from ShoeBuy. Biggest mistake. I returned a pair in the box I got them from. Called. They got them. Said I would get my refund once Paypal did their part. Little did I know that was a lie. So Paypal started a case against them (love PayPal). Any way got home Monday and the shoes I returned were back here at my house. They said they couldn't resell because of damaged box.

Took days sending any email confirming a sale happened. I investigated company's history. After being on hold for 45 minutes with no answer and didn't like what I read decided to cancel order. Was on hold for 1 hr when I finally got a hold of someone to cancel order on Dec 29. Jan 3rd they sent shoes anyway and charged me for cancelled order. I returned 4th and they received 6th. No refund to PayPal here on 9th.

I sent back two pair of boots back to ShoeBuy, received at ShoeBuy on Dec 29th at 10:38am. Still waiting on a refund of over 300.00. I have made numerous calls, spoke to a supervisor and all they give are excuses. Also tried to call the corporate office in Boston and the line is constantly busy. Do not purchase from ShoeBuy. They are full of excuses. I will never purchase another thing from ShoeBuy.

I placed an order on 12/07/16 for a pair of boots that was on sale. There were many sizes to choose from at the time. I received an emailed confirmation with a link to my order status. I checked the status regularly because they never sent me an email to tell me that the boots were shipped. When January came I found out that my order had been canceled. I went to Shoes.com and found out that there were only a few sizes left but that mine was sold out. In addition, the price of the boots had increased. I tried to call their CSR number and heard an automatic voice saying that I was #15 on the waiting list. I waited more than one hour without being able to get hold of someone I finally had to give up because I had to go somewhere. This company is very unprofessional.

I purchased a watch from shoebuy on the black Friday promotion sale. I received the wrong watch. I have emailed them just about every day since the 14th of December when the watch was delivered. I do not like the watch and wanted to send it back. I haven't had any response to my emails and now I'm out of pocket with something that I didn't purchase.

As other customers stated, Shoebuy quietly added "restocking fee" for the returns. I also found it out only after returning one of the two sizes I ordered. But the reason for today's review is above and beyond that. I ordered a pair of boots 8 days ago and have been waiting. When I checked my tracking number today, it showed that it was finally delivered today but to another town! Shoebuy customer service told me that it is the fault of UPS and I have to wait for 10 business days for UPS to investigate the case. If UPS finds my boots, they will reroute them to me, and if they don't, UPS will refund my account. Then I can order the same item again, and receive them probably another 8 - 10 days later.

I really don't think that SB employees care about whether customers will return to the website. Twice I have called regarding a boot purchase. Twice I explained that the pull on the boot is defective. Cripes, I didn't even use the pull with the replacement boot and the pull STILL came off. But, I can live without the pull. I really need the boots for traction, not pulls. That said, I do not think I should be charged the total amount of the sale for a defective boot. I was told I have received the max discount for an order which was 30%. To which I responded... "Ok, if the boots were not broken I would be fine with this... Considering the boots were sold in new condition (not say "as is") and are still defective on both orders, I don't see how your company would not offered a partial refund?"

I ordered some awesome Hunter boots a while ago, unfortunately they did not fit. Not even slightly. Since then, I have tried calling 3 times to get the refund shipping label but to no avail - the length of hold was so long (literally hours!!!) that I had to finally hang up because I had client appointments. I tried their "keep your position in queue and get a callback" and gee - no callback. Today I have been on hold for over 2 freaking hours so far... I am MORE than disappointed in this company. Not to mention seriously angry. Do they not value our time? WTH? Oh - and like others I tried to get the return labels online and they never came. I tried multiple times.

I have been ordering from Shoebuy.com for many years and thought that it was the best deal going. I bought a pair of shoes gift for my daughter for Christmas. The back was too high and pushed against her achilles tendon. AFTER I completed the preliminary process for returning the shoes, I was advised by Shoebuy that I could be refunded the cost of the shoes LESS a $6.95 restocking fee. I pushed back and was informed that it was a new policy - no exceptions. Sneaky, Shoebuy, and not acceptable for long-time customers who had no idea of your new "policy."

First off let's start by stating you are not going to get nothing in less than 10 days!!! Expect 15 to 30 days!!! There is no cancellation button not even if you order by accident... like most websites... I was going to order a pair of boots for my nephew who just got out of the military for the holidays and is returning the 1st of Jan. I found what he wanted and seen 3-5 days (which is not the case)!!! I found the same boots in a store down the street from my house for the same price online. I had all my info in the site and ready to purchase but changed my mind accidentally hitting the order or purchase button at 8:30 pm at night. So called them the very next morning to cancel and they said you are not allowed to cancel an order only return with a restocking fee?!? This company sucks and I will never ever buy anything there and will post it everywhere I can imagine to get the word out!

I made a purchase from Shoe Buy through eBay about 2 weeks before Christmas. They sent the wrong color. I triple checked my order, to make sure it wasn't my mistake. I sent photos & received no response from the company in 3 days so contacted eBay for a phone number for the company. I was told by the Shoe Buy company representative that I would have to pay to return the wrong color, so I terminated the phone call. I initiated a return through eBay so am unable to leave negative feedback for the seller. 2 weeks after my first eBay message to the seller/Shoe Buy, I finally received a reply. So, I spent nearly $70 on a pair of shoes NOT the color I ordered and Shoe Buy doesn't care. I don't have a printer to create the return label and I ordered the shoes because I needed to wear them for an event, so they will no longer take them back.

Shoebuy.com used to have a free return policy. They changed it quietly and now they charge $6 to restock a brand new box!!! I ordered two pairs and it seems the brand was one size too small. I wanted to return one and exchange the other only to discover they will charge me to return the item! I told her I am keeping one! Isn't that enough to make sure I am a satisfied customer? She said that it is out of her hands??? That the warehouse "guys" will make a decision about my money? I said, "You know what? Take them both back, I'll pay the 'fine' and you guys will never have me spend my money with you EVER again!!!" I bought from them for over $600 in 2013-14.

I ordered a pair of shoes, and after 10 days it still hadn't shipped. I called customer service. They gave me excuses and couldn't tell me when it would ship. 13 days after I placed the order it still had not shipped so I asked to cancel the order. They would not cancel it even though it was past the shipping time they state. The other problem was we were flying overseas and I needed the shoes before we left. 16 days after the order was placed, 3 days after I asked to cancel the order the shoes shipped. We got them the day before we left. Meanwhile I found the same shoes for 2 dollars more on Amazon and they shipped and were received 2 days later. The worst part was I called customer service 7 times, never could get a supervisor, never was actually helped. I even wrote an email which was never responded to. Steer clear of this horrible company, if you do a little searching can find their same shoes at comparable prices elsewhere!

I strongly recommend that you do not give any business to this company. They mislead their customers with online banners stating 3-5 business day delivery. I ordered a pair of boots and had them shipped out-of-state for Christmas delivery. In fact, the boots were ordered on 12/13 and they did not arrive on time. When I called, the supervisor, was extremely rude. He kept on saying "Prove it! After Christmas is acceptable!" He stated that they get additional time for processing so arriving after Christmas was still within the time frame. I was shocked to learn a company feels it is acceptable to place a MISLEADING DELIVERY banner to trick customers about timelines!!

I ordered three pairs of slippers on December 16th, 2016 for Christmas presents for my wife and two daughters. I noted that each of their sizes were in stock (not all sizes were) and subsequently ordered the shoes that day and awaited a shipping notification to ensure that they would be delivered before Christmas. I waited for notification of shipping until December 21st, 2016 and decided to call as I had not received a follow-up email. I made contact with a company phone representative who assured me that they would be shipped out that day and I would then receive delivery information.

Bought a hat off of eBay from them. Order never asked size info. I immediately emailed them size requirement of Large. Next day I get an order confirmation for a size XL. I called and they said I have to wait until I receive and then request return. Well they want me to pay return and restocking. The customer service was so bad I have taken the time to actually write a bad review which is something I never do. They seem to have a decent line of products. Too bad about the customer service.

When I found this website online I thought I had scored big. My daughter has been wanting twinkle toes for Christmas so I find this website and order her shoes. I ordered these shoes on Dec 11th which should give plenty enough time for the shoes to have arrived but from the time I put the order in I had not received any emails. I called numerous amount of times and was told the same thing by all the reps, they will ship in 1 to 5 days... they finally shipped this past Thursday Dec 15th but have not moved at all from where they are since receiving notice that they shipped.

I had ordered Clarks shoes from Shoebuy.com but because of not able to have a proper fit I returned to them. I understand that refund comes within 3-5 business days after the product has reached to the seller but even after 10 days my refund was not issued and when I called them they are like we are putting an investigation and it will take at least 1-10 business days and you will get your refund after the investigation is complete. And also they charge you shipping charges. Common, how come someone is sure that shoes are going to fit them properly or not. Same is the case with skullcandy.com. Don't buy from these companies instead, go with amazon.com which gives you a complete 100% customer satisfaction.

I ordered a backpack through Walmart.com and Shoebuy was the "seller". When I took the backpack out of the box, the zipper for the main compartment was broken. I immediately tried to return it through Walmart.com and they forwarded me to Shoebuy.com. I emailed Shoebuy asking for a refund as per instructions on the Walmart site but received no answer after several days. I called Shoebuy customer service and they said they would email me a return shipping label. However, when I printed out the email with instructions, I noticed they deduct $6.95 from the refund amount for a "restocking fee". This amount is about 25% of the total cost of the backpack. I could see a restocking fee if I returned item for no cause, but they shipped me a damaged backpack. Ridiculous. Awful seller, awful customer service. It's unconscionable a reputable retailer like Walmart allows Shoebuy to sell on their site.

I won't go in to my bad experience with this company but I will say that their shipping and handling process is the worst in the business!!! And I can't say that any stronger than I am!!! It took them 10 days to ship out a pair of mens Dr. Martens. I am not one to let this kind of crap slide so I was on them daily after about 5 days after I ordered wondering what was going on. Same excuses from every CSR, so I'd escalate to a supervisor and they'd try the same thing. They kept wanting me to cancel my order so I'd get out of their hair but I wasn't going to let them off that easy and I told them just that!!! They have good coupon sales but it's really not with it, they completely don't give a ** about the consumer after the money has changed hands. Do yourself a favor and go to Zappos or Amazon. You may pay a little more but you won't deal with the incompetency that is SHOEBUY!!!

Ordered a pair of shoes for a college student out of state. They were too big so we attempted to exchange them. Terrible customer service means we now are stuck with an expensive pair of unwearable shoes! Use other online shoe stores, not Shoebuy!!

Nov 25th I ordered boots for my daughter for Christmas. 2 weeks later & the order's still "processing". I just called Shoebuy & was told they're backed up with Black Friday orders & I need to give them another 72 hours to process it! That's 17 days from ordering until shipping! I was told if it's not shipped by then, to call back. I asked how long it'll take to get here after it's shipped. I was told 7 to 10 days. No more waiting! Next, I searched for the same boots online & found them on Zappos with guaranteed shipping within 24 hours & 3 to 5 days to reach destination... So I called Shoebuy back to cancel my order & was told NO. They don't take the payment off the buyer's card until they ship & I used a Green Dot card, so I just took my money off my card so they can't take it! What a horrible company!!!

I am an AVID review reader when it comes to a new purchase. WHY I didn't read these reviews first is beyond me. I guess I just wanted the hubby to get the boots he wanted for Christmas. I placed my order on 11/22. I read the 5 day processing but thought I have plenty of time to still have them in by Christmas. I got ONE confirmation email from them shortly after my order was placed. I've heard NOTHING since. I called them on 11/30 for an update and she told me it should ship by the next day.... NOTHING.

I bought a pair of very expensive Ecco shoes and try them on in the house, walked around and found the toe box too small. I promptly called to Shoebuy to get help with return. Today I received the shoe box back and an explanation that they were worn and couldn't be returned. I called Shoebuy and talked with someone in customer service and she gave me the runaround. I hung up very angry and I swore I would never buy shoes from this company again!!! They are obnoxious and don't want business. STAY AWAY from Shoebuy!!!

I purchased 3 pair of Yoga pants from Amazon.com. Upon receiving the pants, I did not like the fit. I called Shoebuy customer service and asked them if I can ship back the pants in another bag for returns. They said No, I need to ship in the exact Shoebuy box that they were sent in. I did use their same box. I packed up everything with tags and returned the pants unworn to Shoebuy. I also included my Amazon receipt with all info. I checked my credit card for returns and was only credited back for one pair of yoga pants. I called relentlessly and spoke to various customer service reps and managers. I also emailed regularly asking for my refund. I asked Amazon to help and they said they would. In-between I continued to call and speak to customer service reps and managers who continued to say that I had been credited back for all 3 pair of pants.

Ordered a pair of boots, to my surprise I received the box but it was empty. I called the company spoke to 3 different people. Last one was a guy by the name of James **. He wouldn't give me his last name. I asked for a refund. They told me I would have to wait 5 days for UPS to come to my home and inspect my box which is freaking empty, what are they going to find in an empty box. They also place my order again and charged my CC again. Now I'm out of $300.00 dollars and an empty box. Never order from this company again. They are a bunch of rip offs. I wish I had read all these reviews.

Let's just say they do not offer the same customer service as Zappos. I have purchased more than $1000 worth of shoes over the last few years and they DID NOT BUDGE with their 60 day return policy. I missed the deadline by 2 weeks. I asked to send back a pair of boots that I purchased for my daughter who lives out of town. The boots are still in season. I stated in my request I would be happy accepting store credit. They would not make any accommodations. I am stuck. I will never purchase from them again.

My husband ordered a pair of pants and 2 tops on Oct 27th. The 2 tops arrived in 1 week. The pants still had not been delivered after 3 weeks. We called and were told they would look into it and get back to us. A week later no return call. The pants have still not shipped. They refuse to give us a refund. Don't order from these people. Also, today I came home from work to find a box with 2 pairs of boots from this company. The shoes were meant for someone in another state. I am being told I have to print out a return slip that they will email me and drop the package off at UPS!!! They clearly do not have their act together!!

Their customer service has definitely taken a nose dive down the drain. I have never been rejected for a refund for some shoes I do not want. They claim I wore it... Well hell yes I tried it on. How does a person decide whether a shoe is for them or not without trying them on? I found out they were very uncomfortable, returned them and this sham of a company stated that it can't be returned because they were used. WTH!! If I tried on a shoe at the store to make sure they were ok I wouldn't be charged. Think twice before you deal with an online company especially this one. FAIL AND NEVER WILL SHOP there again. Whatever you buy you are stuck with. I rather pay them the $7 than keep these awful $100 shoes I don't want.

These brainless losers sent me the wrong shoe and want to argue about it. They also want to charge me a restocking fee. Would hate to live in whatever miserable lowlife city, these uneducated bums live. They will rip you off!!! Try Zappos, a company that will not screw you over, then harass you over their mistake!!! Shoebuy bum employees love to deny any mistakes they made!!! Because they are losers, they will call you a liar for their retarded amusement!!! Ghetto run company. Do not support them.

I ordered boots as a birthday gift for my daughter and was assured they would arrive in time. When 4 days had passed and they still were being processed, I called and canceled the order. 3 days later it still showed the order as being processed. I called to make sure the order really had canceled. It had not. Even though it still is being processed a week later, I was told I now cannot cancel it and when they arrive I will be charged $6.95 return postage to ship item back. Very poor service!

I ordered two pairs of shoes in Oct. I wore the above pair three times. The shoe split on the side on the third wear. I called on 11/11 and spoke to Gabriel. She said the shoe was out of stock, but she would replace it with a black pair of the other shoe ordered at no charge. At no time did she say I would be charged until I returned the defective pair. I checked my account only to see a pending charge of $84.93.

I was planning to buy a pair of shoes for my mother's birthday. I purchased on Shoebuy.com three weeks ahead of time. After about two weeks, the shoes arrived but the shoes were defective. I immediately called the customer service about my situation, and after talking with three very rude agents, they asked me to order another new pair and use expedite shipping, just for making my deadline. The agent clearly said the expedite shipping can arrive in three days.

Order shoes & within an 1/2 hr really less time than that. I called cust service and spoke with Crystal to change the size I had originally ordered. She confirmed that my change was done while I was on the phone with her. I had also sent an email to cust. ser. And it took 3 days for a response but was confirmed that the situation was taken care of. Yesterday 11/2/16 lo and behold I rec'd the incorrect size shoe that was confirmed that it was changed. Called C/S this morning and notes in the order say that it was too late to change it so that is why. Long story short I asked for expedited shipping. No they can't–something about a bandwidth (supervisor Mrs **) oh yeah no first name with her... so I'm told takes 5 days to process orders but they couldn't & didn't change my order. So basically Mrs ** said "Well I will work with billing dept to get the same price." Really? Can't expedite because it take 5 days to process and they come from Florida to Woburn, MA.

Let me be clear. I have used Shoebuy.com in the past for large orders with great satisfaction, however my most recent experience with them has turned me away forever. I love Zappos and their customer service, but Shoebuy would email me some great coupons. I was aware of their return/exchange policies and restocking fees, but I did not know that I had to worry about them scamming me. Recently I ordered a pair of white-soled running shoes. I tried them on in my home two or three times trying to decide if the fit was appropriate. I decided they ran small and were too short so I decided to exchange them. I contacted customer service for my exchange, which meant that I would not have to pay the restocking fee, and I would not pay for the shipping expense. It all makes sense, right? I thought so. I received the new pair in a timely manner and returned the other pair back to Shoebuy.com. Nothing to it... then... I received the original shoes back from Shoebuy.

I feel scammed. I purchased shoes and did not realize it was in men's sizing so I submitted an exchange request. I was charged for my new shoes and sent the old ones back. They recently resent the original shoes to me and will not process the refund because the box has damage. Now I am stuck having paid for 2 pairs of shoes which I cannot afford. Customer service is refusing to help. Very disappointed.

This company, Shoebuy, advertises on Amazon has having free returns. The only problem is that is not true. They charge you for the return! I do not know why Amazon, which I consider to be a great company, would allow this scandalous company to post lies on their website. But they do. I have first hand experience. Shame on Shoebuy for their deceptive practices. Disgusting.

I spoke to customer service last night to lodge a complaint. I had to return 3 pairs of shoes and it was only when I went to the return page that I saw the $6.95 per pair restocking fee! I asked to speak with a supervisor but the woman I spoke with either did not understand enough English or would not transfer the call. I explained that their homepage said nothing about the restocking fee and it was, in my opinion, unethical to claim free shipping and exchanges but not mention their policy on returns until one went to make the return.

We have been loyal Shoebuy customers for over 6 years and there has never been restocking fees! I called customer service to see if she would waive it once since we have been customers so long and were not aware of the policy change, and she said NO-flat out! 6 years! Who pays 7 dollars (a pair) to see if shoes fit. We have found another online retailer that is similar that offers free returns with NO RESTOCKING fees. BYE, BYE SHOEBUY. Zappos is very similar, and they do not have the fee, and free VIP membership with next day shipping!

Overall this has BAD CUSTOMER SERVICE. I ordered a pair of shoes and paid extra for faster shipping. What they don't tell you (or it's in itsy-bitsy print) is that it takes 3-5 days just to PROCESS the order. (Hello? It's 2016. Do you not have computers?) Then it's another 3-5 days for shipping, but shipping can't be processed or happen on weekends. Um?? Really? So I asked to cancel the order. The person on the phone said he didn't know if he could cancel my order. What? Didn't know if he can cancel my order?? So he said, "I'd get an email if I could cancel, and if I can't cancel, I have to send them back."

Consumer beware!!!! I ordered Dr Martens boots size 8. I called Shoebuy only to have the rudest customer care specialist ever. He didn't give his name but this is the conversation. I stated that I needed to return the boots I ordered size 8 and they had mistakenly sent size 10. He said "NO you are the one that made the mistake. All Dr Martens come in *UK* sizes. It's on the website. You should have read it. We sent you what you ordered." As I was getting ready to say I need to return them, he had already hung up the phone. I called back and got a different customer service specialist, she emailed me a return label. Hopefully all goes well. I will keep you updated but again buyer beware. You only get one time to make the 1st impression!!

Well paid the money but the shoe never arrive. They said the UPS drop off the front door. I don't see it. Been with the for over 3 week and no shoe. They got my 55.00 and I got nothing. How is that fair. The customer service don't send you email to let you know what going on. This is poor service. I want my money back and buy the shoe somewhere else. The second pair got there but not the first one. I am on my feet 12 hour a days. Do need shoes. Was going to buy more but now I don't know.

1st off let me say, if I can give less then 1 star for this site I would. This site does not even deserve 1 star. Their service is the most horrible and unprofessional I've ever dealt with. I ordered a pair of sneakers at a good price believing there will not be a problem (Too good to be true). The 1st time I ordered a size 7.5 and when it arrived I realized I needed a size bigger so I called customer service to exchange for size 8. When the order was completed the sales rep went over the whole order with me including the size, sent me the return slip for the size 7.5 and charged my credit card a 2nd time.

I make shoes, so I know how to size a shoe or two. Shoebuy does not. I called this co. before I ordered a pair of boots to see if they were in mens or womens size and was told they were a womens size! The next day I called and ordered the boots, and they sent me... wait for it... mens size 10 when advertised as a womens!!! WTF!!! I will NEVER recommend this co. to anyone, EVER!! The manufacture size states these are a mens size product, but Shoebuy didn't get the memo. Do yourself a favor and click the hell off Shoebuy as fast as your finger can hit the ** mouse!!! There are PLENTY of other sites out there to do your shopping. RUN as fast as you can from Shoebuy.com!!! Very bad business.

The only reason that I bought 3 pairs of shoes from Shoebuy.com is because it is pasted all over their website that shipping is free, easy return. Well they charge a $6.95 restocking fee for each pair of shoes you return. Their sizes are not accurate. I asked them to waive the fee and they said no. Well they hide the restocking fee under HELP! I will never ever purchase shoes from this company again.

I requested return labels several times. The company failed to send them each time and when I emailed customer service they advised it was past the date allowed for returns and exchanges (even though my first and second requests were not). They suggested I ship the items back at my own cost and they would consider issuing a refund minus restocking fees. Don't buy from this company unless you're certain you won't have to return or exchange. If not for their poor customer service, they'd be a good choice for all my shoe purchases. I think I'll just donate the shoes.

Bad Customer Servicing: I spend from $120 - $170 on shoes. I spent $130 on a pair of the OrthoFeet Shoes in Oct. 2015. The sole on my left shoe is now flapping off after only 11 months. So after mailing the shoes back to the company I asked them if the could re-sole the left shoe. They sent back my shoes in 4 days saying: "We are unable to accept the merchandise back for credit ..." They obviously couldn't read my letter and I have Payless shoes which are years older than 11 months. Bad Customer Servicing Shoebuy.

Have always had a great interaction with Shoebuy. This is the only place I ever get shoes from. I just placed an order for two new pairs of running shoes. I accidentally forgot to apply their 20% code. So, I called customer service right away and the guy said the code didn't apply to the shoes I had ordered, but gave me 15% off anyway. The only thing everyone on here seems to complain about is returns for $7, which to me, online is pretty standard. Their website doesn't say "free RETURNS", it says "free EXCHANGES". Love Shoebuy.

PLEASE do not waste your time or money shopping from this company. I ordered dansko shoes on september 9, 2016 and paid the $20 extra for next day shipping. I never received an email stating my order had went out. I called and a lady was nice and told me that although you pay for next day shipping. It may take 1 to 5 day for the order to even process. I asked, "If that was the case could I cancel my order, being that I needed these shoes by next Monday on the 19th for my nursing program." She told me that she couldn't cancel the order. She said that she could look and see where the shoes was coming from, supposedly they were coming from Pennsylvania. Others had ordered around the same time that I ordered and their orders had been shipped already, so she assured me I would get the shoes in plenty of time.

While the "Free Shipping\Free Returns, No Worries" are plastered all over every page of their site, what they really mean is, "Unless you read the fine details, in which case, if we don't have the shoes that you ordered in your size, we'll charge you $7 if you return them to us". Significantly different from what their ads suggest. And don't bother calling to ask them to honor their ads. Yet another agency that'll do anything to get your order except for honoring their ads.

I bought a pair of Clark's sandals through Amazon. They were defective. I had surgery and was out of commission for 2 months, so when I went to wear the shoes, shoes.com wouldn't stand behind them and give me a return or even an exchange. I wore the shoes twice and noticed the right one squeaks when you walk. It is irresponsible and unreasonable to NOT stand behind your products, even if it's past 30 days. What a con this company is, and I will never order from them again. I intend to post online everywhere to let people know that they are not reputable.

I ordered a pair of shoes from Shoes.com. It was the worst online experience that I've ever had. This company could single handedly kill online shopping. After waiting five weeks for the shoes that were never sent I started calling the contact telephone number. The email that I received from Shoes.com said that the order status was IN PROCESS. It took six calls and a couple of hours on hold to finally talk to someone at Shoes.com. I canceled the order and told the representative that I would never do business with Shoes.com again.

I ordered a pair of Red Wing Beckmans from this website during a sale along with an extra code for an extra 20% off. When I received my boots, I noticed there was a defect in the stitching on the vamp of the boot. I decided to call and ask for an exchange. They said they were out of my size in the color I had ordered but said there was a lighter color available, so I said that that was fine. I just wanted something without defects. The customer service rep then told me that the new price was around $80 more expensive than it was when I first bought it and I would have to pay that difference. The website explicitly states that you pay the same price on exchanges. Absolutely disgusting business practice. They sell you defective products cheap then make you pay extra to get something without defects. Definition of bait and switch, should be illegal. Do not buy from this site.

I bought shoes from Shoebuy.com in the past a few times and returns and exchanges were all free. Decided to buy shoes from them recently and when I called about returning them, I'm just now informed of a $7.00 restocking fee! I've returned shoes in the past and ordered these on the phone but there was no mention by the rep that took my order or anywhere I saw on the site that mentions a restocking fee. This is a change only in effect a year but they hide the fact of this change from the customer. Bait and switch. Their sizing is also defective: 9.5 too small, 10 too big... I will tell everyone I know DO NOT BUY ANYTHING from SHOEBUY.COM!

This company is absolutely terrible. They never sent a Christmas gift and didn't let me know until too late. Now I just had an AWFUL customer service issue in regards to their $7 restocking fee!! The "supervisor" is snide and rude and how they get away with this service is beyond me. Don't waste your time. Use Zappos or any other reputable company.

Make sure when you try to order an item and have it shipped next day air (which is a charge of $20) that you check with them before ordering. As they say, some items can be shipped next day air and some CAN NOT. They do not tell you that on the website as you are ordering your item. I also called after placing order and was told it would be shipped out that day. THAT WAS A LIE. Called back next business day and next customer service rep said no, the shoes I ordered can not be expedited. These were $149.00 shoes. So after the website makes you believe that it can and a call to customer service told me it would be. It is a lie. So please be aware.

I just want to share the horrible experience I have had with ShoeBuy.com, so other people don't make the same mistake I did. They sent shoes that I ordered to my old address (despite the fact that my current address is in my account and it was correct when I placed the order). They have refused to help me at all. They insist that it was my error. When I make a mistake, I will admit it, and take steps to fix it, and this time, I did not make a mistake. Shoebuy.com did. And they will not fix it. I will never buy from them again and I am warning all of my friends here not to buy from them either. It's been a horrible experience.

First time user of Shoes.com and my experience was fantastic! I ordered 6 items total: two pairs of boots, a tee-shirt, pair of socks, running shorts and a running jacket. My order was completed in a very timely manner and almost everything came in on time as well - actually came early! Prior to my order being shipped, I had received an email stating that one of my items was canceled due to this item being out of stock and unavailable from their vendor. To make amends, they gave me a $10 off coupon (of course full refund for that item as well) which was fine by me and very satisfactory. Granted I was bummed (they were SUPER cute boots) but nonetheless, satisfied with how they handled it.

I purchased shoes through Amazon.com from the seller Shoebuy.com. Not only did the delivery process take two weeks, the item never arrived and was returned to Shoebuy.com. When I questioned the delivery of my order they told me it was returned to their warehouse and would refund my purchase less a $7 restocking fee. Are you serious? Charging me a restocking fee for a purchase I never received? The shipping address was correct as I received the other items I ordered from Amazon.com to the same address just fine. I have never been so disappointed with a company. DO NOT BUY FROM THIS COMPANY!!!

Bought a couple pair of shoes in my usual size. They didn't fit. When I went to print the return labels, discovered the $ 6.95 "restocking fee" for each pair. Dug down deep in the fine print (not easy to find) for this disclosure. It is very deceptive as their banner blazes "free ship & free exchanges". I called to complain because they didn't even have a different size I could exchange for. Customer service tried to get me to purchase something else. After keeping me on hold a long time while they checked with a supervisor, was told they would just charge 1 restocking fee and sent shipping labels. Of course when I got my return statement I see they did not do this. More deception I think just to get customer off the phone. I will never use this company again/despise Shoebuy. Oh well, consider it a cheap lesson. I hope this review helps someone else avoid a rip off experience.

I was a little apprehensive buying from shoebuy.com after reading all the negative reviews over here. However, I was still attracted to the huge discount I would get if I use the $30 off coupon code on my $89 pair of Keen. That's a whopping 33% discount and I couldn't find anything cheaper than that. Besides, most of the negative reviews were about the restocking fees which wouldn't affect me since I already know my correct size. Foot Locker has restocking fees too, I already learned my lesson from them. Anyway, I wanted to buy three pairs of Keens but since it was my first time buying from Shoebuy, I decided to buy one pair first and see if they were selling authentic shoes. I read somewhere in here that Shoebuy sometimes screws up orders and give the wrong color etc, hence my apprehension.

Terrible customer service. HORRIBLE COMPANY! I ordered my daughter a backpack 10 days ago and they say it will process within 1-5 business days. At the 7th business day I called in and they said they would look into it and get back to me. It is now the 9th business day and they have never gotten back to me. I am really sick of calling in and getting the least knowledgeable people on the phone. They have no idea what they are talking about or how to handle your issues. Now they say they can't answer my questions and will have to find a supervisor to help. Here is the kicker. They don't offer refunds even if the order doesn't ship. Order cancellations can only be made within 30 minutes of your order being made. WHAT A SCAM! DON'T BUY FROM SHOEBUY!

No. No. No. Don't be lured in by initial low prices. Do not buy from this company. I bought a pair of running shoes, and they didn't fit right. Called the company and heard about the $6.95 restocking fee for a return, which I later found in the small print. If I exchanged them for another item, there would be no restocking fee. So I ordered a pair of running shoes for my husband. I later got an email from Shoebuy, saying they had received my return and were crediting my account, less the restocking fee. "We were unable to process the exchange you requested for Shoebuy order #** because you have requested an item that is out of stock." Out of stock? The replacement shoe was still showing as for sale on the website. I talked with a customer service rep and then with a supervisor. They would not budge. So I simply called the credit card company, they looked into it and upheld my complaint. Just don't ever buy from them.

I have read several negative reviews of this company; I want to add a STELLAR review. I have never had an issue; right shoes, right sizes all the time. Yes, they now have a restocking fee, I am sure because people took advantage - buy a shoe for an event, wear them, and return them as 'not fitting', 'not quite right' - but hey, lots of places have a restocking fee.

Placed a purchase at ShoeBuy with after reading their return policy, which stated they would pay for shipping -- did not realize they had a $7 restocking fee per item. My $140 return was nearly slashed in half to $76. Will never buy from them again and will advise others against shopping with them in the future.

First of all, I had not used this website for a while, and then I realized they charge $7.00 if you make a return. If you make a exchange, the return is free. Second, I made a return and they emailed me a return label [you can't print it from the website]. When I clicked on it, I got an error message. It took three calls and seven emails back and forth to finally get the right return label. I had nice experiences in the past with Shoebuy, but their return policy and their customer service have decreased its quality.

It's the first time I've shopped on Shoebuy and it is literally a terrible experience. One of my shoes were shipped out and then shipped back to their warehouse (excuse me???). I called them about it and they asked me if I wanted to replace an order. I told them that I would order again if they could ship it faster because I need it for my mother's birthday. The agent "guaranteed" me that they would use UPS 3-day shipping.

After the moment I prematurely placed my order I retracted it at the Norton Shipping address and also sent an email to Shoebuy headed Stop my order. And seeking verification of the sliding scale for their shoe sizing. At the time I also wanted to place a second order for some runners and wanted them on the same order in the hope of saving on postage. My sizing is 8-8.5 so and ordered a 9. The shoes arrived in a matter of days. They are too small and they have heel slippage. Which could be a trend of the shoe because there are 2 types of extra inserts provided. They instruct to insert if shoe is too big or has heel slippage. The price of the shoes and postage once converted, at their and/or Pay Pals determined currency rate, have amounted to $217 ASD. They were advertised at $119 USD.

They sent me the right box with the wrong pair of shoes. Called to let them know. Took half an hour to place a report. Returned shoes with note. Still charged restocking fee for their mistake. Took 45 minutes and three people on the phone to get a promise of a "one time credit." Totally rude and incompetent service. Will never order from them again.

I received my package yesterday and these are no way what I expected. These shoes have only the NAME and have NO support. I want to return them and get a refund. So disappointed. No arch support, light weight and CHEAP. :-( SO ANGRY - time wasted anticipatory of a good shoe. Instead I got a pair of cheap flip flops!!! Disgrace to the reputation of Dr. Scholl's Shoes. They are being returned. Hope my reimbursement doesn't take over a week. I'd like to buy better quality shoes. I will report if it dies.

UNBELIEVABLE!!! You don't wanna know what happened to me! I bought a pair of Nike shoes. After 5 days they arrived a different pair of shoes and even with different colour. I ordered Nike 5.0 black and white and arrived to me another pair of shoes of different brand who I don't know and pink and grey colour. Pink and grey colour! And again pink and grey colour! I am a man!!! So ok no problem. I send an email and I ask to give them back. After 4 days nobody answer me then finally some did. The answers were different. Every email had a beautiful story for fantasy movie, I should forward the message to Steven Spielberg. One of this was... It doesn't make sense. "You send the shoes back you will spend lots of money and time." What? I have to spend what??? You gave me the wrong shoes with the wrong colour and I have to what?

We're told 60-day returns. I never even accepted the order because they were charging £20. I let Shoebuy know that I returned it. The message I got was they could not accept and UK would destroy if not claimed so I had no choice but to call UPS to return it only to be told I would now need to pay £28. This is the worst place I've ever ordered. Never again. Trust me. Do not order or you will regret.

I returned shoes that were too small and they will not allow me to receive another shoe but instead they are sending the same shoe back because the box was damaged. I will never make another purchase from this company. After calling twice this issue was still not rectified, I was not allowed to be transferred to any higher-ups within the company. This is poor customer service.

I purchased shoes on 4/30, received them on 5/4. The policy states that you have 60 days to return your purchase. I tried to return them on 7/1 (61 days from purchase; 57 days from receipt) and was told I was too late. I was late because I was in the hospital and called the day I returned home. They didn't want to hear it. I can only recommend that people use any of the other hundreds of sites available for purchasing their shoes. This site is should be shut down.

I brought what I thought were flats, but ended up with two inch heels. When I tried to return them, I was told that there was a "restocking fee" of $6.95. When I purchased them, the website claims it is so easy to return with free shipping, but you have to dig a few levels down to where they finally tell you that they charge you a "restocking fee" of $6.95. So, free return shipping really is not free. I spoke to customer service and told them that this was a deceptive practice and asked them to waive the fee. Customer service could not care less, they just kept saying they "were not able to" waive the fee, but of course they could have. They also did not address that the product was not a displayed on the website. I will never use this company again!

I've purchased from Shoebuy for a few years and never had any issues. I received 2 pair of shoes today and one has OBVIOUSLY been WORN, STRETCHED OUT SHAPE on the TOP of the right shoe and the 2nd pair hurts my feet. I can't believe they sent me a worn shoe for any amount but these were $128. And I have to pay a restocking fee to return them! I have never had to pay a restocking fee before. I will never buy here again and I will write a poor review every chance I get. BE WARNED. THIS IS NOT A REPUTABLE COMPANY!

I have been a long time customer of Shoebuy.com, and they have always had free returns. I ordered 5 pairs of shoes and only one pair fit. When I went to do the returns I find that there is a $6.95 restocking fee on each return. They never once informed me that there was a change in the return policy and it's printed free shipping and free exchanges, which to returning customers looks the same as it always did. I will never order from them again and I encourage everyone to think twice before ordering.

Their response was, if I refused the delivery, they will not refund me and UPS will declare the shoes as abandon.

I ordered knee stabilizers and I was sent elbow stabilizers. The customer service representative who assisted me in rectifying the situation placed an additional charge on my account without my knowledge or approval. When I called back I was informed that the transaction was run as an exchange and the additional charge should be removed once they receive the elbow stabilizers that they sent me, that I didn't order.

In the process of trying to buy new shoes, I ended up ordering 7 pairs total including the exchanges. Three of the seven pairs were defective. One (Merrell) had no cushion on the inside and you could feel the bumps of the bottom of the shoes. One (Merrell) had a defective left shoe that was too tight and felt a size too small. The last pair (Merrell) had a bump around the arch that was not like the right shoe. I believe they either sell defective or seconds especially in Merrell products. Also, when I bought the first two pair of shoes, they had a banner across the page that said Free Shipping & Free Returns but it was a lie. I spent $21 on returning the crap they sell. I bet they make a million on hidden return fees each year. Don't buy their defective/seconds merchandise!!!

I am completely dumbfounded by the fact that this website has so many bad reviews. From reading most of them, the main problem seems to be issues with sizing - and people ordering the wrong size. If the customer service is as bad as everyone says it was in terms of returns, sizing issues, etc. make sure to actually go to a retailer which carries the shoes you ordering if you are not 100% sure what your size is. Before I ordered my Uggs I went and tried them on at some random shoe store to make sure I had no issues. The next day I ordered them, and they came fast, and they were perfect! Fit like a glove. The best thing about this was that I got 30% off of the Uggs - meaning I saved $45, when I used one of their promo codes. This is now my go-to site for ordering shoes now, and it's great if you want good deals.

I purchased a pair of shoes from Shoebuy on April 30 using PayPal. They arrived on May 9 and didn't look good on, so I was going to return them. As others here have noted, Shoebuy has a hidden "restocking fee" of $6.95 per item on returns (more about that below). Free return shipping is only for exchanges. Rather than pay the fee, I exchanged them for a different pair, using the company's online exchange process. In their online process, they won’t e-mail you a free-return shipping label unless you place a new order at the same time.

My wife recently experienced a trial with breast cancer. I am trying to clear up some extra items that have accumulated during the ordeal. One item was a pair of shoes from Shoebuy.com that were bought 74 days prior. I was told by the representative and her supervisor that there were no exceptions. Not even for people dealing with terminal illness. If you want to support those dealing with breast cancer, or any kind of disabling illness, PLEASE DO NOT SHOP AT SHOEBUY.COM. Anyone can wear a pink ribbon. Putting Shoebuy.com out of business really shows that you stand with breast cancer survivors.

Shoes.com refunded the $5.99 s&h charge. I'm pleasantly surprised, and will happily do business with them again.

As an experienced online shopper, was happy to place my first order for 9 items with shoebuy.com. Unfortunately none of the items fit and I opted to return, not exchange them. Discovered there was a $6.95 PER ITEM restocking fee so the return cost me a whopping $62.55. Neither shoebuy.com's homepage or the order confirmation I received mentioned the restocking fee. It's in the fine print under Returns link at the bottom of their site. As a business owner myself, I understand the intent of restocking fees. However I think this is excessive and misleading. Unfortunate for their customer service employees...guessing they talk with lots of unhappy first time customers.

I wanted to order a particular shoe that wasn't made of leather, as I am an ethical vegan and do not wear leather. After looking at the website, I found one that listed the material as PU leather. At the time, I did not know this was "bicast leather," which is leather mixed with polyurethane. I called to ask a customer service rep what the material was and was told that he couldn't tell from their website, but that he would check Amazon's website to see if there was more information there (really?) He didn't know and assured me that I could return the shoe without a $6.95 restocking fee if it did in fact contain leather because their site had inadequate information. When the shoe arrived, I noticed the universal symbol for leather on the inside of the shoe.

Joined the long list of deceived customers who thought they were getting free shipping and returns from this duplicitous company. Despite advertising "free exchanges" on their website, they charge you a $6.95 restocking fee when you return shoes. Wrote to the President and CEO of the company and never received a response.

I just wanted you to know that I did have a problem with my purchase from Shoebuy. I returned the shoes after receiving them because they were too tight. I only tried them on, walked across my living room, and put them back into the box. I sent them back. A week or so later they shipped them back to me and told me they were dirty and creased and they could not accept them. I called, they told me to take pictures and they would review the case. I sent them the pictures on April 19. They told me it would take 3-5 business days to get back with me.

I made an online purchase with Shoebuy on Apr 13th. After 2 weeks or so I found it strange that I had not received the package. When I checked my acct and the tracking, I realized it was being shipped to the wrong destination. I called the customer service and was informed that it will be investigated. On May 10th, I was checking my emails and in my SPAM, I saw an email notifying me that "they was sorry. I was unhappy with my purchase" and they have received the item that "I returned" (an item I never received) and they will refund my money minus the restocking fee of $6.95.

I ordered a pair of shoes from Shoebuy via Amazon. Shoebuy sent the wrong shoe color and stated that was what I had ordered. However, I screenshot my order the moment I paid for it. They would not believe me or have me email said screenshot to them. I am only able to return after paying a stocking fee. Very unfair and misleading. The customer service rep, Monique, said after listening to my request for a full refund, "Well, that's not going to happen". DO NOT EVER PURCHASE ANYTHING FROM THIS COMPANY.

Do not buy from this company. They make you think that you can return shoes at no cost but they have a restocking fee which of course is in the fine print. I even bought two pairs of the same shoes thinking that I would return one. Neither fit and now to pay two restocking fees! Buyer beware!!! Stick with Zappos for your shoes!!!

As with just about every review, here on Consumer Affairs and elsewhere, I absolutely agree that Shoebuy is the worst company I have ever dealt with. Had I read the reviews, I would never have bought anything from them. The worst customer service! Send them an email? They ignore it. Call them? They put you on hold and no one ever comes to the phone. Stay away from Shoebuy!

After purchasing shoe through AMAZON which ended up being sold by SHOEBUY.com I returned them. They sent them back and just said "excessive wear". These were Skechers Walk-on shoes. Poor design by Skechers. The round circles came loose and some fell out. You can see all the original groves on the bottom. So now I am out shipping back to them. They said go talk to Skechers. Additionally, could not understand the service rep when I called them after they returned the shoes. Good news is I took the issue up with AMAZON, they gave me a refund for the shoes. Thank you AMAZON. Shame on SHOEBUY.COM.

Called in for an exchange of an item. The Rep I spoke to confirmed the availability of the goods and said I was lucky that the correct size is available for exchange. An email was triggered when they received the goods I wanted to exchange - Email explained that they are processing the exchange. After a week of waiting, I called the customer service to know that the product was not available and all they can do is just refund the amount. I did not get any communication from their side until I called them. The site says FREE EXCHANGES. When you try to do the exchange yourself they will sneak in some amount in the tax part to cover the expenses. I called in for incorrect taxes and Rep confirmed that they do that purposely.

Their 110% price match is horrible. I sent a screenshot to price match a pair of shoes at another site. It clearly shows that the shoes are available in the same size and color desired from Shoes.com. They won't match and just keep sending me a generic email back of the rules of the 100% price match guarantee. I don't know how else to show them it is available on another site other than sending a screenshot of the actual pair of shoes in my cart. It is time and date stamped to prove it's currently available. Why make it so difficult? They lost a customer for life.

Change in policy is hidden in the fine print. The words FREE RETURN continue to be displayed prominently across the top of the site. Hidden in the fine print though, you will now find a restocking fee. I must try on shoes to know if they run large or small. If I'm going to pay a fee each time I order, I'll shop elsewhere. You should too! SHAME ON YOU Shoebuy!!!

Worse place ever! I placed an order on Converse on April 5, 2016. UPS made the delivery on April 7 1:48 PM at front door. I work 9:00 am to 5:00 PM. At the time I got home, no shoes or proof of the delivery. I claimed to PayPal, horrible support, they sent me to claim UPS, when I didn't deal with them, that is not my problem. I opened a case, that they closed later against me cause they track shows been delivered! This is like a joke, why I have to deal with UPS when I didn't contracted them? There is no proof of using, no money and no shoes for me, but Paypal closed the case as nothing!!! Showbuy.com wash they hands as payPal well. DO NOT BUY ANYTHING FROM THIS COMPANY, IT IS THE WORSE PLACE EVER AND SCAM PEOPLE AS NOTHING!

As a past customer of ShoeBuy.com, I ordered two pair of shoes without reading the "fine print". They had always had a free shipping and return policy. It has been a pleasant shopping experience in the past, but NO MORE! I have hard to fit feet, so the luxury of online buying at no risk is appealing. Plus, I am not embarrassed in the store when they can't fit me for shoes. Now ShoeBuy has a new policy... $6.95 restocking fee per shoe! Outrageous! And a phone call to "customer service" was equally infuriating. Be forewarned, they will not waive the restocking fee. $14.00 out the window! Lousy service. I will never do business with ShoeBuy again and hope you don't either. Shop at Zappos at no risk!!! To ShoeBuy: was it worth $14.00 to you to get this bad PR. Ex-customer.

DO NOT BUY FROM SHOEBUY.COM! I purchased a pair of shoes that were too big. I tried them on and immediately put them back in the box. I sent them back and got them returned to me a couple weeks later. Shoebuy said they were returned because they were worn. I said I just tried them on and put them back in the box. After a review they said they would do nothing. If you buy from them you take a chance if the shoes don't fit. Buyer beware.

I ordered a pair of Crocs Patricia II Espresso/Mushroom women's size 7 from Shoebuy.com on April 20, 2016. I made the color selection and size based on what Shoebuy.com showed they had in their inventory. I made the purchase through my PayPal account which they took out of my account immediately. They state that it takes 1-5 business days to ship the shoes. On the 5th day (April 26, 2016) when the shoes were to be shipped I get a cancellation of the order from Shoebuy.com and a refund of the purchase amount. The explanation was that they did not have the shoes in stock. When I called their customer service I found that they do not even have any inventory of shoes but instead have the order drop shipped from the manufacturer. They even admitted they don't even know what the manufacturer has in its inventory.

Correction of a previous review - there is no return charge if you exchange for something else, only if you want a refund. They do pay for return postage though. My problem is they don't stock. Everything is shipped from the manufacturer so you wait about a week for your purchase. Other than that, OK if you're willing to wait that long.

Didn't read the return policy because I have been a long time customer, though I haven't placed an order in a while. To my shock and surprise, there is now a $6.95 restocking fee for all returns. Shame on them. Will no longer be purchasing anything from them, ever.

I ordered a pair of Doc Martin work boots. Accidentally orders wrong size. Trashed shopping box that shoes came in. Mailed back unworn boots back in Doc Martin shoe box. Called to find out status of return, was told shoes would be mailed back to me and that they were not returnable because the shoes were not shipped in the shipping box even though shoes were still in new, unused condition. So now I have $100.00 boots that I can't wear. Thank you shoebuy.com. Will never buy from you again and will tell everyone I know not to purchase from you.

When a company won't return money they had no right to withhold, the correct word is "Thieves." No more, no less. I received a pair of shoes that were stained. I returned them as "defective". Never is a customer asked to pay a return fee when the product is dirty, stained, or defective. Yet they withheld $7 claiming their "review" of my returned shoes showed no problem with them. They can say 2+2=5. Doesn't make it true. I encourage others to report them to Better Business (I did), and I will not stop until they are out of business, fined, something to make this right. Can't add receipt.

I purchased a pair of Asics running shoes during one of Shoebuy's private event sales. I received an order confirmation and it stated that my Discover card would be charged and gave the purchase amount. I awaited shipping confirmation, which Shoebuy stated would take 1-5 days. It has now been 9 days and I have heard absolutely nothing. I sent an email inquiry to their customer service email and have had no response. A similar situation happened to a few months ago, again during a private event sale, but that time I received an email stating that the product was sold out and they could not fulfill my order. I was annoyed and sent them a letter of complaint. I got absolutely no response - not even "we're sorry we screwed up" response. I have been a good customer of this company for several years and apparently they just don't care. I will no longer waste my time placing orders with Shoebuy.

I used Shoebuy because they offered free shipping free returns. I ordered two pair of shoes, one was much too big, so I tried to return it. Although I had received a shipping confirmation to my email address, every time I tried to log into my account, I got an error message that my email address wasn't in the system. I called the toll free number and got someone who didn't speak English, and didn't know how to process a return. He said call back later. I called back later, got someone whose English was slightly better, who said I had to pay a restocking fee. I said there was nothing about a restocking fee on the website, just free shipping free returns. He said free returns meant free shipping return, but there was a restocking fee. After clicking through several pages and reading through the fine print I did see notice of a restocking fee. So not only false advertising but zero customer service. This company borders on fraud.

Since I wrote this review, I have been in contact with the company and they have resolved this issue and are refunding the restocking fee. Therefore, I am changing my rating. I would purchase from them again as their discounts are good. The only reason not to give 5 stars is that makes it easier for the customer if the return label is enclosed with the shipping purchase.

I ordered a pair of quality sandals as well as two other shoes for my children. (Those were true to size.) I have been a loyal customer since 2010. The sandals were a little tight around the toe and I was afraid I would get a blister so I called and said I would like to exchange the shoes for a larger size. I ordered through Paypal so I would receive the 6 months delay in paying. The website was acting up and when I called they said it was vendor's site not Paypal that was not allowing me to complete the exchange.

I have ordered many times for my entire family from Shoebuy.com. I had not ordered in the past few months. When I order I always buy for my children in 2 sizes, keep the 1 that fits and return the other for free. I do not wait to make an exchange because the other size can be sold out. They always have free shipping and returns. Bought 2 styles of shoes, in 2 sizes, went to return the 2 that didn't fit, was shocked to see a $6.95 restocking fee per item! Called customer service, was told it's a recent policy change. Talked to a supervisor, was told if I order 2 other items they will count it as an exchange. Refused to waive the fees or even make it 1 fee per order.

I ordered shoes from Shoebuy. When they arrived, they did not fit. I called the 888 number to discuss this problem, as there is apparently a TIME LIMIT within which merchandise must be returned. The second person I spoke with was abusive, condescending and nasty when discussing my order. He claimed he couldn't look up my order no. because "there were too many orders" under my name & email (There were no other orders listed.) I explained that I am 74 years old, which only made him worse. I will NEVER ORDER from Shoebuy again!! Skip these people.

They sent me someone else's order. I called. They sent me an air bill to return the shoes and 5 days later I still cannot get a status on my order. When you call you go to a phone bank in India and a supervisor is never available. Never again I will stay with Zappos.

I was initially drawn to Shoebuy because of their great discounts. However, my most recent purchase charged my bank account the total amount of my purchase. The next day, I see that there is an additional charge of an amount that is the price of one of the items in my purchase (I purchased 2 items in total). I called customer service and told them that there was an extra charge on my account -- they said that that is "how their system is." They said that the charges are there to make sure that there is enough money in my account -- and that it is charged once the items are shipped.

This is the absolute worst online company I have ever dealt with. I buy almost all of mine and my daughter's shoes online. This is the only company I have dealt with that will charge for expedited shipping and then take 5 extra days for processing. Do yourself a favor and order from Zappos, 6pm, OnlineShoes, anyone but ShoeBuy. You will thank yourself when you do!

I have dealt with Shoebuy.com in the past and never had an issue with them. Something sure has changed in the way this company does business. I ordered a shoe for my husband in a style and brand he has worn before and really likes. When the shoes arrived, they had a Velcro closure, not a lace up shoe that we wanted. I phoned the customer service department and after investigating the agent told me the shoes are out of stock in the lace up style. Instead of contacting me, they just substituted the Velcro shoes. I was sent a return label via email, but I was also told my refund would be minus a $6.95 restocking fee.

According to their advertisement, free shipping and free returns were promised. However, after returning a shoe that didn't fit, they are charging a $6.95 restocking fee. If returns are free, no restocking fee should apply. They sent a pair of shoes back claiming they couldn't be resold must have been in some small print somewhere. Now that got me going since I've bought 5 pair of shoes from them that did work. As soon as I have a problem they drop the ball. Feeling burned for my hard earned dollar.

I ordered a pair of shoes and when I had gone through all the payment and shipping info, I pressed "submit". I received an error message. I waited a few minutes and checked my email for a confirmation in spite of the error message. When I did not see a confirmation, I reordered. I then received two confirmations. I went onto the website and filled in an email message stating the issue. No answer. I did the same thing 24 hours later. No answer. I called, waited on hold an hour and was finally told I could leave the product outside the door, UPS would pick it up and I would have to pay $10, which would be refunded.

I made my first purchase yesterday, and I don't get any e-mail about confirmation order so I get worried because they charged my card $75 ASAP. So today I get in my computer and go to google and check the reviews about SHOEBUY... Yeah!!! My mistake (OR NOT), I READ ALL BAD REVIEWS... Omg! Everything is so bad, so I get more worried and I call customer service - so nervous. So I talked to Mike. Is great, help me with everything. If you read all those bad reviews and you need to call them, please asking for Mike, because everybody here say the same thing, bad customer service... So probably they don't get Mike. So I hope I get my email for my order soon and I can't wait for my sandals!!

I ordered 2 pairs of shoes. They advertised free shipping and returns, similar to Zappos. The shoes are plastic, cheap and look like they would fall apart after wearing once. When you call to return, they tell you there is a $6.95 (per pair of shoes) restocking fee, and my comment to them was they should not advertise "free" shipping both ways, because you pay $7 a pair to return these plastic shoes. So on a $30 pair of cheap, fall-apart shoes, paying $7 to return is ridiculous. I will never order from them again.

Ordered 1 pair of shoes, computer glitch sent and charged return. The company filed the order, but return was made. Received and now they tell me a 3rd party vendor supplies the shoes. Until they get an email of recipient, no refund!

I have been a customer of Shoebuy for over 10 years. NOT anymore. I have not purchased anything since July 2015. Needed a pair of shoes for a wedding in May 2016. Looked and found a pair that said it was a $80 boot on sale for half price. When the boots arrived, very cheaply made. Soles are all plastic. Thinking that no problem, I will just return them. Then at the end of filling out the form there is a $6.95 restocking fee. Called in, got customer service, was on hold for 10 minutes. Was told by customer service and then asked for a supervisor. Had to wait for her to call me back. That its on their website. I said "its should of been a notice at checkout". Would not refund the restocking fee.

I went through all the channels at Shoebuy when I received someone else's order (they sent men's shoes). I found out the corporate owner of Shoebuy is IAC so I looked up VP Jason ** for help. His assistant called me back (a week later). She was very rude and obnoxious. Kept saying things like, "Isn't there a customer service number for Shoebuy?" (Tried that, didn't work), "This is IAC, I can't do anything." (really?? IAC OWNS Shoebuy. Pretty sure you can do something). And the best one when I said I would post a poor review "Ok you do that!" (and hung up on me.) She didn't think it through because I called her back and said "I WILL DO THAT." Maybe if Mr. ** assistant gets enough calls she will change her mind and do something (LIKE GETTING MR. ** TO FIND OUT WHY THERE ARE SO MANY MISTAKES AT SHOEBUY).

According to their advertisement, free shipping and free returns were promised. However, after returning a shoe that didn't fit, they are charging a $6.95 restocking fee. If returns are free, no restocking fee should apply. I found that some of their agents are rude and unprofessional. In speaking with a supervisor today, I was informed that the fee is explained on their website. It's not on the advertising piece they sent in my order.

I ordered a pair of size 10 walking shoes in early January. I have wide feet so finding shoes that fit properly has been difficult. I have dealt with Shoebuy before with no major issues until now. When the package arrived I opened the box to find size 14 EEE bedroom slippers. I live in Canada so I phoned Customer Service at Shoebuy for clarification on how to return the slippers and get my refund. The first person I spoke to I could barely understand on the phone. So I phoned again. I asked about being sent shipping labels. I was to create my own on my computer. Both people I talked to said to take photos of the shoes AND the UPS shipping receipt and email them to shoebuy. I followed these instructions.

When I first ordered a pair of shoes it was said I would receive a confirmation email with my order number. I never received that. Thankfully, I liked those shoes. I decided to order another pair of shoes. WHAT A NIGHTMARE! They sent me the wrong style shoe and the wrong size. I sent them an email and they said they would send me a UPS label within the hour and I would be charged a restock charge of 6.95! I argued "NO it was not my fault you sent me the wrong shoe". Also, they never sent me the UPS label until I contacted the BBB. After several emails and reporting to the Better Business Bureau they agreed to give me a full refund. Well, today I noticed instead of a refund they charged my account with another 59.95! I told them if they don't take that charge off and change it to a credit I was going to contact the BBB again.

I have been a long time customer of Shoebuy. Always knew they had free returns. I am my husband's caretaker so I have to shop online. I needed a pair of comfortable shoes so I ordered 7 pairs in the hope something would fit. I received one pair and they were too narrow so I went to print the return label. That is when I noticed they had changed their policy and added a $6.95 restocking fee. Realizing that at this point if none of the seven pairs fit right, I would be out almost $49 I called and tried to cancel the other 6 pairs. They refused. Ok, I asked for a one time exception since I had been a customer for years and had no reason to go digging around looking for fine print of a change in policy. They refused, so I told them I would be refusing the other shoes and was told I would still be charged.

For a gift, I ordered 2 pairs of boots that I had to return. I went through the steps (so I thought) to return the boots. When I went to the UPS store, I explained to the clerk that I no longer had the original shipping box, but they said it wasn't necessary. Please note that I didn't see on your website (farther down on the page) that your company requests that the items were to be returned in the shipping boxes (that info should be in BOLD PRINT AT THE TOP). Time passes and I receive emails from your company and Paypal letting me know that I did receive credit for 1 pair of the boots (the pair that was cheaper, interestingly enough?) I assumed that things were just taking a bit for for the other pair to get processed and didn't think much more about it.

I called to receive a UPS shipping label. I was told it would be in my email. It was never received. I called the second day to confirm my email address and assured that I would receive a UPS label again. It was not received again. I am sorry I ever shopped with Shoebuy.com.

I used to shop at Shoebuy.com all of the time. They went from free returns to free exchanges/returns cost $6.95. I still continued to shop there, but now to my surprise they changed their policy to include a $6.95 restocking fee for each ITEM you return. Sneaky-- but my fault for not reading through all the fine print. Guess you figure when you've shopped with a company for years, you don't need to reread the return policy. My mistake. I bought multiple sizes on one order, none worked and I'm out $30 just for shopping shoebuy.com. Not worth the risk. They're shoes for heaven sake! 1/2 the time they are not going to work out-- why on earth with so many other places to choose from would I choose to shop at one who charges a restocking fee for each shoe. Ridiculous.

I ordered 2 belts (same belt, different colors) that were one size fits all. The belts were too small so I wanted to return them. I was able to make the return for a restocking fee of $6.95 PER BELT. It cost me $14 to return $66 worth of belts for which no additional size was available. The restocking fee could have been waived if I ordered something else, but I will not be black-mailed into supporting a retailer. The restocking fee is their policy if you make a return without a new purchase, however, this is buried mid-page on the "returns" page. Also, it is not stated anywhere on the order confirmation receipt. I will NEVER, EVER support Shoebuy with my business again.

I am a customer from France. I ordered Men Eastland Barron boots for a total amount of 78,95 USD with the 30% discount. I agreed to pay the fees for the international shipping with UPS. At my great surprise, my credit card was deducted for an amount of 96,95 USD. I called their customer service and I was told that it was a mistake from their side and 10 USD would be credited back to my account. They STOLE 18 USD from me and want to pay back only 10 USD. WHAT IS THIS? WHAT WORLD ARE THEY LIVING IN? I do not recommend this company. They are simply pathetic crooks. What a pity!!!

I ordered a pair of shoes from Shoebuy and paid $5 extra to have expedited 3 day shipping since I needed them in a week. They arrived 11 days later. I called to register the reason for return. Two weeks later, I received an email saying that they would credit my account less a $6.95 restocking fee. As I told them, I would never have ordered the shoes had I known it would take 11 days to get them, and I will never again order from a company that charges $7 for restocking returned shoes.

I ordered a hat and called to exchange it (FREE RETURNS). They were going to send me a mailing label. They did not send me a label that had a link to click. I called again, because the link didn't work. I called again, spoke with a supervisor (Katherine, she SAID her name was) who was completely unhelpful. She said she would send me a label by post, for which I have to wait 10 days. She refused to guarantee me any of this. I cancelled the exchange. I also now need to cancel the charge with my credit card company as I have no confidence that any of this will be done. Of course, I know that getting basic service anywhere is impossible, but this complete lack of accountability is beyond the pale and I'm tired of it. DO NOT EVER BUY FROM THIS COMPANY!

I've ordered several pair of shoes from this company since November 2015. Returns are a NIGHTMARE!!! If you email them the response time is several days if at all. Calling is ridiculous because you will be on hold for nearly an hour. I purchased a pair of Uggs that I had to return twice for size issues. The first time they refunded my money, but without the discount I had originally used. Upon calling (several times) I revived a credit in the amount. The second return of the same uggs DIFFERENT size was unbelievable. I waited for weeks for my refund even after I received an email stating I would receive refund in 3-5 business days.

I had ordered a pair of boots that did not fit well. Living in Florida I did not have a reason to wear boots until two weeks ago, so they were never worn. They returned them to me saying there were scuff marks on soles and heel and therefore could not resell them. Hmm, I returned a pair of boots that were never worn and were returned to them in the same condition as I received them, so why did they sell them to me in the first place. I never looked at the bottoms since I only cared about how they fit (according to their rep - it was my fault and I should have noted that on the return). We noticed some weird goo in the crevices of the heel and wiped it off, that is the only thing I can think they saw, but again that is how they arrived.

After a horrible experience in an attempt to return a pair of shoes to Shoebuy.com, I decided to research consumer reviews. Upon reading the first review, I realized that my experience was almost exactly the same. I have never purchased anything from a company and had an issue with a return if done properly. At Shoebuy.com it was very different.

I ordered a pair of Shoes for my wife from Shoebuy on 12/14/15 for Christmas. My wife had three new pairs of shoes this month so I assumed one was the pair I ordered for her. On 12/27 she said "Hey, what happened to those shoes you ordered for me?" I contacted Shoebuy that day and they said they were delivered on my porch on 12/18/15. I told them I never got them. They told me they had to open an investigation and it would take 10 business days. What is being investigated? Today, 01/11/2016, I contacted them for the third time and they told me it would be another day because New Year’s Eve and New Year’s Day are both Holidays and they had not heard from UPS yet. I don't care about UPS! I am dealing with ShoeBuy. It is not my job to get money back from them, it is theirs. If I wanted to track or dispute the delivery I would have called UPS. The customer shouldn't be penalized because ShoeBuy wants to insure their bottom line.

DO NOT DO BUSINESS WITH THESE JERKS. HORRIBLE SERVICE AND DOUBLE TALK IS ALL YOU WILL GET. I bought a $250 pair of dress, shoes on sale for $200. The most I have ever paid for a pair of shoes. I wore them for two hours and did not like the fit but love the shoe and just needed a new size. I called to get a return slip and I was told that if I wanted the new pair at the sale price I would have to buy them that day and send the others back for credit which is what I did. Then they DENIED the return and stuck me with the shoes!!!

This is my first purchase from Shoebuy.com. I placed the order for one pair of shoes on December 29, 2015. I waited patiently for some sort of email with an update on my order, or a shipping notification with tracking. 7 days passed. I emailed their customer service trying to find out some information about my order, 3 days passed, I received no response. I emailed them again, another day passed, no response. I tried going to the website, going to "my order history", and "track order". Put in my order number, and it said, "no recent orders". I also paid using Paypal. Under seller notes, it said that my total amount to be paid would be withdrawn upon shipping. Well my money was taken out of my account immediately upon ordering, even though I know they weren't shipped right at that moment.

I've been a long-time customer of Shoebuy. I ordered a pair of boots for a Christmas gift. They didn't fit and I was going to exchange them for a wide width. I found they didn't come in wide, so I opted to return them. I was then informed there is now a $6.95 restocking fee. I was very upset about this new fee. I will never shop at Shoebuy again or recommend them to anyone.