Shoes.com Reviews

Returned a pair of shoes and still haven't gotten a credit for them. Contacted their customer service by mail twice and got nonsensical form letters back. Tried calling several times only to wait on hold for a few minutes before being disconnected each time. Don't trust this company at all. At this point I will file a claim for the credit with VISA.

I have been shopping at this site for years, but lately their customer service has been deplorable. I am missing a pair of shoes from a shipment ordered a month ago, and despite multiple attempts to reach customer service via both email and telephone, I have received no response to my inquiries. When I am able to get through to the customer service number, I wait for many minutes on hold, only to be summarily disconnected. I will not be shopping at Shoes.com until the customer service issues are resolved.

I ordered my item on May 28th. Spent over $100 on a pair of shoes and there is zero tracking information whatsoever! I reached out to customer service and they girl replied once but then never again. She said I need to go online and track through their website. We'll I did that and there is no tracking information available. It's been almost a month and I have yet to receive anything.

Shoes.com initially appealed to me because of the price, as there was a Memorial Day sale. I have the shoes in a different color so I ordered them with relative confidence that the size would be right. However, I was wrong and I tried to get in touch with them by telephone. I called at least 50 times and got an answering machine saying to hold on that they are very busy, only to be disconnected. It seems like the only communication they have is through email and while I requested them to call me through email they continued to answer me and tell me to call their 800 number. Additionally I needed to return the shoes and couldn’t access their return label. Overall the customer service at Shoes.com is the worst online experience I have ever had. I will never shop there again and my two words for any new customers are “buyer beware”.

Hello. Don't buy any more shoes from this company. Since it has changed hands. Sent wrong shoes, not sure where from, not even the right shoe. Tried and tried to call, their phone disconnects. Not done professionally. Recording is hallow in background, this company is scamming you. Sent letters and several calls. This was a great company, until this year. There is just something off.

I wanted to return (or exchange) the shoes I bought because they didn't fit. I followed the instructions for a return label, and the message reads they are having technical difficulties, please try back. This has been for a month. When customer care was messaged, automated directions for returns (same as on website) were sent back. An attempt to call them got only a message to use their website due to high volume, then clicked off, without opportunity to leave a message. You can buy a pair of shoes but the ability to return or exchange is a total scam!! STAY AWAY!!!!

I'm done with Shoes.com. I have purchased a pair of shoes/boots from them every couple of months for years. Since they have come under new ownership/management (?) in the new year, this company has gone downhill. They have no phone number to call to get help with problems with orders, just an email that you send messages to and never hear back from ever. Terrible. Online commerce requires good customer assistance. Bottom line.

With all the sites online I had the misfortune in stumbling on shoes.com. Upon trying on the 3 pairs I ordered, none fit correctly. I searched the box, no return labels. Found it odd since buying shoes online is always an arduous task until the correct fit is found. Only to go online to print them, where you find a message saying they are having problems processing returns. They request you call, they DO NOT answer the phone. Send an email still no labels. Do what I did....call your bank, let them dispute it with this company for you. My money was refunded by my bank. If these W3 boxes aren’t out of my home soon, I will be donating them. This company is obviously having $ problems but they’re not mine!

Shoes.com will not respond to my emails except to by a rote, useless response. They automatically hang up on on my phone calls. Their website will not let me request a return label. Guess I am stuck with a pair of shoes that are too big. “EasyReturns”??? No way.

I ordered shoe exactly 3 weeks ago. They told it will be shipped within 4-9 days. But it seems even in 3 weeks they can't ship it to me. Customer service is really poor. Tried to contact 10+ times. They don't even care to share the order status or refund. How I should file complaint against this fraud action?

I really wanted to like this site, I was enticed by the coupons and the selection, found something in my size, purchased it right away.. And I have nothing to show for it but so much annoyance that I bothered signing up for THIS site just to warn others not to make the mistake I did in trusting this scam company. If the deal looks too good to be true? It is.

I ordered some slippers from Shoes.com this month and received them in a timely manner. They were too narrow so I went on their site to print a label to return for a wider size. They said they were having some technical problems so I tried again in a couple of days. Same message. I called customer service and got a recording say to send them an email which I did, but I am reading other customer reviews and it looks like they are not responding to emails either. I have dealt with them before, but never had this problem. I will be contacting the Attorney General's office in Massachusetts about this company.

On March 8th I purchased 4 pairs of shoes from site. 2 out of the 4 pairs were the wrong shoes. On March 15th, I called their customer service number and it was a recording prompting me to email them through their website. I sent an email on March 15th and received a generic response from the company on March 17th advising me of their return policy. The email included a link to visit for the required return label and return slip, however when I click on the link I keep getting an error message: "Sorry! For technical reasons, your request could not be handled properly at this time. We apologize for any inconvenience." This has been a problem since March 17th. I would NOT have been returning the shoes had I received the correct pairs....They are falsely advertising that their returns are easy when in fact they are not. Buyers beware!

I purchased two pairs of boots, both were $74.95 each. I returned them because they weren’t wide enough. I was refunded for one pair of boots. If I don’t get my money back, I won’t buy from them again.

I made a purchase on Shoes.com March 27. It was a Saturday so like many companies I expected for the shoes to ship out on a designated business day. Since the shoes did not ship out the following Monday, March 29 I decided to call just to know if they would ship out possibly this week. To my surprise when you call shoes.com you are agreed it with an automatic message saying due to the pandemic they are no longer receiving phone calls and asked that you contact them via email. So I did just that. I have not heard from them as of yet. But yet my credit card has been charged for the shoes. It’s not even pending unlike other merchants that do not charge until the shoes are shipped out.

Buyer beware! I am not sure what is going on with Shoes.com. I have done business with them in the past and have had no issues. Until now. The shoes I ordered do not fit and I called their customer service for a return label, as there was not one in the box. I called several times, hoping to speak to someone. Instead, I reached a recording and was told to email my concerns to service@shoes.com. I did receive a response asking me to provide my email address, name, dated of purchase, and any email I received verifying shipment. I forwarded all the information. I've not received the return label. I'm thinking that they may be going out of business and I will be stuck with these shoes.

Tried to get return label on website but kept giving an error. Called service to no avail. Sent 2 emails so far. Still no help. Could return on my own but not sure if they will credit my account without their normal return rules- 60 days. Hopefully they will remedy this error soon!

I have a very narrow foot so finding shoes that fit is tough. I ordered from Shoes.com in the past and didn't have any problem with returning anything. I ordered 2 pair of shoes and neither fit so I put in the return and found out I was being charged $7.95 to return each pair. They lied.. They do not have free returns. Basically I paid $15.90 to try on shoes. Won't be ordering from them again.

I ordered sandals on 2/14/21 by mistake. I called the customer service number 12 hours later to cancel, and was holding for 20 minutes. Sent an email. Called again and got a rep. I explained my story and he said he'd escalate the return. Found out my order shipped. So much for the customer service rep. REALLY? When I told this rep that I was on hold for a long time, he said that they are short staffed because people are out with Covid 19. I gave these jerks one more chance. They were horrible when they were Shoebuy.com, and now even worse since they were bought by Walmart???? Zappos is SO MUCH better.

Shoes.com is the worst! No reply to emails (plural). Customer service gets a zero, waited 30 minutes on hold to be told most orders take 5 days to process and 5 days to ship, so figure 2 full weeks for delivery. I will know in 48 hours if they will cancel the order, I’m really baffled that they manage to stay in business. Giving them 1 star seems generous.

I ordered three pair of shoes beginning of January, 1 pair of shoes showed up with no problem. The second and third pairs UPS said they delivered which they didn’t or they did to the wrong house. Ever since then it’s been a nightmare. The company shoes.com replace the second pair but would not replace the third pair that they say were delivered but were not. I will never ever order from this company again. They have robbed me. They have lied to me on the phone multiple times. Say you’re talking to supervisors when you’re really not. Do not use them.

I ordered a pair of winter boots from Shoes.com and immediately after I placed my order, I saw their $7.95 restocking fee in the fine print. I immediately called them to cancel my order and they said that it could not be canceled. I was told to just return the item and they would not charge me the $7.95 fee. When the ordered arrived at my home, I refused shipment so that it would be sent directly back to shoes.com.

I’ve bought several Easy Spirit slip on shoes from this site. They do have limited widths that I need. Twice I’ve received wrong width. But just now I tried to order four pair of Traveltime shoes. I’m told they cannot ship to THIS country???? (USA) I tried four different times to order and was given the same message.

They sent me a defective product. They make it impossible to make exchanges on their website. You are forced to call and endure irksome music on long wait periods, then deal with unintelligible rude staff that hang up on you and do not listen. The supervisors do not care to respond and they don't want to make it right. Avoid dealing with this company, completely unprofessional.

I have purchased a few times from Shoes.com and was pretty happy. However I recently ordered something and was sent the wrong size. They were out of stock on correct size & color so I need to return the incorrect item. They actually charged me a restocking fee for their error. Will no longer be using shoes.com since they do not take accountability for their errors.

They say they have free returns. First of all they charge a “restocking fee” it is not free. Second, I bought 3 pairs of shoes and needed to return. I contacted them at least 25 times! Could not get a response to get shipping labels to ship them back. When someone did finally get back with me they said it was too late and I would have to pay to send back. I explained I had been trying for 2 months to return them. They said there was nothing they could do. I had to pay shipping back and a restocking fee per pair of shoes. Do not buy from this company! Customer service is terrible!!

I purchased a size 6.5 Sorel boot in leather and felt. I received a size 10.5 mens Timberland work boot. I called to find out how to return these useless boots, and I sat on hold for 30 minutes before a sales rep picked up. I was told I had to return them and wait for a refund before they'd ship out the shoes I wanted, or I could buy the shoes I had originally ordered right then. The sales rep, named John, ORDERED THE WRONG SHOES! When I got the order confirmation two minutes after I hung up I immediately emailed back saying cancel the order. I was told I couldn't, and I have to receive the shoes and ask for a refund minus the $7.95 restocking fee. I HAVE TO PAY TO RESTOCK SHOES I NEVER ORDERED! I will be disputing their charges on my credit card and I will never order from this company again. I would advise anyone reading this to never order from them again. I should've gone with my gut and ordered from Zappos.

Very disappointed, I bought a pair of sneakers to my son, it didn’t fit, to return I had to call them, go through all questioning process to have them send me a returning label. My surprise was that they’d charge me a 7.95 restocking fee, but since I was ordering another size, they wouldn’t do it. Guess what? They did charge me, even with the agent promising me that they wouldn’t and so far I haven’t received the refund. The other size I’ve order didn’t fit as well, the sneakers had bad fitting. I had to return it again and go through all the process and be charged once more for the restocking fee. Never buying from them again! It’s a shame, if they’re offering selling services online, they shouldn’t charge for restocking fee, especially when the product are shoes. We all know that it has to fit nicely. They’re stealers!!!

I ordered Men’s Dr. Martens boots and when I opened the box they shipped me women’s Clarke wedge shoes. When I called to let them know about the mixup they said there is nothing they can do except give me a refund. I will have to ship back the shoes they sent and wait for a refund. If I still want the shoes I was supposed to receive I would have to repurchase them. Ha!! Fat chance I will ever purchase anything from them again.

Returned my shoes as they ran large and didn't fit. Still waiting for a refund after 4 phone calls. Got disconnected 3 times. Even if you know the extension you want, you have to listen to their whole message each time you call. Very frustrating! Won't buy from them every again!

Excellent quality merchandise. Great customer service if needed to speak to someone. However, returns are expensive for the customer.

Shoes.com has all the latest styles at affordable prices. They have running shoes, sneakers and so much more. A large selection of kid's shoes as well as all the shoes a woman could ever want.

Every style you can imagine is on offer. Prices are sometimes "unbeatable," but other times, not. I check them for the "odd shoe" someone in the family needs.

Shoes.com has some really great deals at great prices! Shipping is fast, and the quality is great. Vast selection on name brand shoes and awesome discounts.

I've ordered from this company numerous times with no issue and this is the first time I've had to encounter their customer service dept. My package never arrived- instead of offering a refund or replacement, Shoes.com has now placed me in the middle of an investigation of the "delivered" product with their hired shipping company. This investigation could take up to 10 business days, during which I'll get 1-3 calls from said shipping company and if the phone goes unanswered for any reason, I have to report the issue to shoes.com again and restart the investigation process. I've never heard of such foolishness and no matter the result of the investigation or the resolution, they've lost a customer.

Good prices and selection of shoes. Much better than having to go to the store, find a parking spot, put on your face mask and risk exposure to Covid-19.

The selection is large and varied with every different type, style and brand of shoes you could want. The prices are very reasonable with good customer service and fast shipping. I highly recommend.

Sold shoes New Balance 1540 v3 size 15 to me for total w/ sales tax $187.37. Could not tie. Shoes' laces were too short for shoes. Shoes.com would not send new shoe laces. New Balance store to purchase $2.99.

Shoes.com is a reliable online retail shoe shop you can trust. For many years people have said well about them. They are wonderful in fast delivery and customer care. Enjoy their offer and be happy.

Shoes.com is an excellent way to shop for shoes without leaving my house. The variety of shoes is varied and offers a lot of options. I also like the price of the shoes as well as the quality.