Shoes.com Reviews

I purchased a pair of women's New Balance Running shoes from shoes.com for about $85. I really liked the shoes and I was planning on keeping them so I threw away the box they came in. After a month and a half of wearing them 3 days a week for an hour, the pink part of the sole was completely worn away, while the rest of the sole was unworn. Being dissatisfied, I returned the shoes with an explanation that they were defective. I kept checking shoes.com for the status of my return and when the return status was no longer visible on the website, I called to find out the status.

On July 13 I ordered a pair of slippers for my wife's birthday. While I was 30 miles away and no one home, the tracking information indicated the package was delivered. Get home and no package. I call customer service and they tell me a claim has to be put in with UPS and then I will get a credit. All I want are the slippers. The claim was put in and eventually the UPS driver even came to my house to ask questions. He told me he was off the day of delivery and it looks like his substitute tossed the box near my door per GPS and the box was stolen. According to the response on PayPal, Shoes.com UPS alleges I personally received the package, then they had a second response and apparently it was received by someone I never heard of. Will never buy from the again. Learned my lesson.

I ordered a pair of shoes for a child on the 1st of August with a 20 dollar extra fee for next day air. I contacted them the next day to find out when the shoes would be here and they were like next week sometime. So I asked to speak to a manager and the man asked me "why" because he needs a reason to get a manager, I said because I don't want to talk to you any longer and he said that's not a reason. So they charged me for next day air knowing that because of the way they process things that it wasn't going to be possible that it wasn't going to be there in a couple of days. Total bad business to treat your customers this way. Not trying to be hard but one would think if you pay next day air on a Tuesday you ought to at least get it on that Friday but not the next week.

Have not received order from Shoe Buy which I placed April 18, 2017. Order was for sandals. Have not heard a word from this company. Also, I am on Social Security, and wanted a pair of sandals for the summer. No way to run a business. Would not recommend this site to anyone. Horrible.

Deceptive advertising with a 25% off the site, that did not apply to my shoes. That should have been my first "red flag." Received the shoes, way too small, discovered that there is a restocking fee. The shoes I ordered are not available in the size that I need, so not possible to make an exchange. I would not recommend this site for shoes, there are many other sites with better customer service.

Ordered a pair of shoes from Shoes.com. After reading the description of the shoes decided to try them because they were described as having good support and a patent pending design for good support. I have problems with my feet. I received the shoes with no problem, but I wore the shoes for about 1/2 day inside my house with socks on - the shoes did not have near the support advertised so I knew I wouldn't be able to wear them.

I rarely take time to pass along valuable information to consumers, but I feel compelled to do so now. I had never ordered from this company before, and failing to research their ratings, I made the mistake of ordering some shoes from them. (I have ordered from 6pm.com countless times, so I figured that Shoes.com was a reputable company as well. MY bad!!) The shoes I ordered were name brand shoes, known for their comfort in helping those of us with feet issues. The price seemed good, so I ordered 2 pair of shoes. When I received them, I determined that the shoes were clearly defective/not true to size. (With labels like this, I immediately thought they were NOT genuine name brand products, as these 2 companies have a reputation to uphold.)

I wish I had read the reviews prior to ordering. Because I had given these shoes as a gift to someone else and the box was inadvertently thrown away, the shoes could not be returned. The shoes were the wrong size and so could not be worn. We had all the other tags and info though. I know what company will never get any of my business again.

You have to use this company's customer service department to open a gone-missing delivery. THEY contact UPS and UPS calls customer and IF you miss the phone call, it is assumed you don't want to open the case and you start all over again with the process. WHAT kind of service is that? I wish I had read this site and the reviews before I ordered. Bad service, bad all the way around. Their delivery time is just disgusting along with an attitude from customer service.

Received 5 pairs ordered, as requested. Son did not like 3, so called in, while on computer, doing exchange. Had 1st person on Phone and this is how it went: Wanted to exchange to avoid the $7 dollar 'restock' charge. Total credit / exchange for $237.94. First Call: On phone with lady, I can see my order, with option to exchange on website - but I'm on phone to make sure correct exchange. She did something on her end while on phone, and I could not process the exchange on line. She says, "You have to pay for new order to exchange!” I say, "What?! You just locked me out of my own exchange. No, I will not pay again, when I am exchanging." She says, “Oh, OK, I will take the new order, when we receive all 3 pairs, we will ship out exchange."

It is unfortunate as a first time user/customer of shoes.com that I would have to write a very dissatisfied review. I purchased a pair of Dansko Helen Sneakers for my mom as a gift on June 13, 2017. I expected the shoes to take longer than 5 business days, and possibly 10-14, but not anything more than that. After 10 days, June 23, 2017, I called 844-200-8414 and the representative provided me with the disclaimer that since the package is getting shipped to a P.O. Box that it would take a little longer than 5 days.

Yesterday I ordered a pair of Skechers shoes from Shoes.com. I read the info about how it could take up to a week to receive my order unless I chose express delivery. So I paid $20 extra for express delivery which is supposed to get here today. I was curious to find out what time today I was scheduled to receive my shoes so I called Shoes.com. When I called I was instructed to press 0 for a representative. So I did. A man who couldn't speak English very well answered. When I asked him when I could expect my order today he hung up on me. So I called back.

I have never written a negative review on the internet -- I don't like negativity -- but I feel compelled to this time because I was just treated so badly by the Shoes.com customer service department. Paid an extra $20 for 1-day shipping, but shoes are slated to take at least 4 days to get to me -- and customer service rudely told me that shoes take a few days to "process," so even if I ordered 1-day shipping, I was unreasonable to expect them to get to me in 1 or 2 days. Didn't I read the website, explaining processing time, they told me condescendingly... When I asked for refund on $20 shipping fee, they were real **. I have never been treated so badly by a shoe customer service department! Stupid on their part to lose a customer over $20. They could have just apologized and refunded that shipping fee. Instead they put me on hold, cut me off, said that no manager was available to speak to me about it, etc. This is no way to run a business.

My wife and I bought 3 pairs of flip flops from Shoes.com and all three were wrong! We tried to call customer service, which reps were all rude and disrespectful. They were unwilling to waive the 6.99 restocking fee for EACH ITEM as per policy. So we had to find another product online to exchange for the product. We finally found a Patagonia jacket to make an exchange for to avoid the ridiculous restocking fee; however, when we finally received a call from the manager the following day, all Patagonia products were temporarily removed (HOW CONVENIENT).

Since the change from shoebuy.com to Shoes.com now they charge $6.95 for a restocking fee when it used to be free shipping and returns. I bought A LOT of my shoes at shoebuy.com because I'm a different shoe size depending on how the shoe is made. I'd buy the shoes in two different sizes and return the one that didn't fit. Looks like it's back to the bricks and mortar stores where I can actually try the shoes on. IMO, it's bad business practice to not post on the main web page that they now charge a restocking fee, but I guess like most companies shoes.com is greedy for gain and screw the customers. Won't be buying from them again, nor would I recommend them. Sad because I used to always give Shoebuy.com the highest rating.

The sight advertises free shipping and free returns but doesn't tell you upfront that you will be charged a $6.95 restocking fee! Yes it's there if you go to read the return policy, but who thinks to do that when it says free returns! So after getting stung once I will not be buying shoes from them again!

I ordered and paid $75 for a pair of size 13 Rockport shoes but Shoes.com sent me size 12. When I tried to return them Shoes.com said I was 1 day late and they would not accept them, even if THEY sent me the wrong size! So I donated that pair to the Salvation Army and bought a new pair at the Rockport store for only $60! They beat me for $75 plus my $12 shipping to return them. They are a bad business.

I was literally ten second away from clicking the "place order" tab. I opted to look up and read the reviews. This said, I completely changed my mind. I do not have time to deal with issues on 300+ dollar order and frankly I am unwilling to risk my hard earned money especially after reading some of what is written. I typically order from another on-line vendor and have never had bad luck however; they have been out stock on the dress shoes I order about every 3 months! Once again, thank you all for making consumers aware of the issues you have had to deal with. Perhaps one day the retailers will get it, Bad Reviews actually do count and impact your sales! something.

I ordered four pairs of shoes from Shoebuy. They initially charged me for all the shoes I had ordered as one lump sum. Then I noticed individual charges for the same shoes. One by one as they would ship I would see these additional amounts debited from my bank account. So in essence I was charged twice for the same shoes. It took about 5 days before the hold on my account for the "lump sum" amount was removed. I called them up and asked why they would do that? The answer was that's how they do business. In the meantime I did not have access to my money for five days. Either they bill for the whole amount on a multiple item order or they bill for the individual items as they ship (like Amazon), but they should not be able to do both.

Don't waste your time here. They are scammers. I paid for next day delivery but shoes arrived 3 days later. No longer needed the boots, so I called for a full refund. Arguing with them for an hour to get my shipping charges back. They said it was shipped the next day but it was supposed to be shipped the same day to arrive the next day. Made order before cutoff time. They finally said ok on return shipping. Now, I know there was a restocking fee but the whole mistake of me no longer needing these shoes was on them. So, why should I pay a restocking fee?

I placed an order on 5/10, and the UPS showed that they were delivered on 5/15, while I did not received the shoes at all. I called the customer service right away, and they said the investigation is going to take 10-15 business days. I then called UPS and filed the claim, UPS said that they will contact the seller to open the claim. And one week after that, I called Shoes.com again and they asked me to wait and then I asked to talk to a supervisor, after waiting for long minutes, they dropped me and when I called again, they said they will have someone call me. And I waited for another week, they did not call and today 6/8, when I call them, they told me to wait!!

BEWARE! Shoebuy DOES NOT offer free returns. Received a pair of shoes and they were too small, went online to get a return label and that's when I noticed the company charges a $6.95 restocking fee for a return. When clicking on the website, in bold letters you will see FREE SHIPPING + Free Exchanges. That's the catch, it is only when you exchange an item that you do not have to pay a restocking fee. What's frustrating about the way they advertise is, unless you open the return policy page and scroll down is when you will see that ONLY an exchange is free of charge. At the very least, there should be an asterisk by the free exchanges which outlines the difference between an exchange and a return. The company must have hired an attorney to help them with this deception.

I bought 2 pairs of Vaneli heels, one light gold, the other white, both with contrasting vinyl trim on the toe and heel. I have worn the white pair only once in the summer. Today I took the white pair out of the box and discovered the toe of the right shoe had turned yellow! They are a complete loss as the shoes now do not match. I have had them a year so I can't return them, but I have never had a shoe do this. They must be seconds as Vaneli obviously didn't use the same material on the toe of both shoes. I have a narrow foot and am very hard to fit, so this is a complete disappointment. I would have returned the shoes within the return period but didn't need to as they matched when I got them. I will never trust Shoebuy again as I might get defective shoes again and find out too late to return them.

I just called to inquire if I could find out the delivery date since it was not listed on confirmation. Customer service stated 10 days. I said I would like to cancel the order unless I could express them. I was told express was not available for my order. He stated that he could not cancel my order because it was processing. I said, "What has not processed? You said it was processing." He stated he would have to contact the distributor tomorrow and I would hear something back in 3 days. WTF.

I returned 3 pairs of briefs that were too small. Shoes.com didn't have a large. I returned them and was charged a restocking charge of $6.95 per pair. I have never been charged a restocking fee from an online retailer!!! They have lost my business!!!

I have purchased shoes from Shoebuy for many years, I recently bought 1 pair of men's shoes that we ugly is the only word I can use. They had a composite safety toe that made the shoe look really industrial. So, I immediately returned the shoes. At that time I was informed that Shoebuy was sold to Walmart or Jet? And was no longer the same company. I found that they now charge a restocking fee for all/any returns, of $6.95. When I found this I complained that this was very misleading and had I known this I would never have bought any more shoes there because since you cannot try on the shoes when you buy online you must be able to return without being charged. Please do not be deceived, this is not the old Shoebuy which gave NO RESTOCKING CHARGE. Save yourself the grief, go to Zappos/Amazon, Amazon has much better customer service, better prices and more selection.

I placed an order for some boots on Shoes.com this morning and realized I accidentally ordered the wrong ones. I called them not even 5 minutes after I placed the order to cancel because on their website it says you can cancel by calling them. The woman I talked to said I could not cancel my order and that I just have to receive the boots and then PAY A FEE TO RETURN THEM. Why waste so much time and resources to send them when they can just cancel my order and not send them at all? Very very poor customer service!!!

I place an order Friday, I paid extra for expedited shipping 3 days later still in process. I started calling on Sunday "where are the shoes and why haven't they been shipped." They told me still in process... why did I pay for the expedited for... ask to cancel my order, they told me wasn't a guarantee that they can cancel my order. I should have stuck with Amazon... I am leaving out of town... by Monday of next week and still may not get my shoes on time... I'm not happy... Believe me when I tell you... Order from Amazon... Stick with Amazon. I tried saving a little extra cash... Sometimes it's just best to pay. At least you know Amazon keeps their delivery promises. Stay Far away from this company...

Shoebuy has the worst return policy, Buyer Beware!! A $16.95 slip-on shower shoe has a $6.95 restocking fee to return because the item was not "True to Size". I will never do business with them again.

NEVER, NEVER, NEVER order from here. I purchased 2 pairs of sneaker for my mother for Mother's Day. I paid for expedited two day shipping. The sneakers came 7 days later... Well past Mother's Day. Since they didn't arrive, I had to go out and buy two more pairs. I called Shoes.com to return them when I was told that I would be charged a $6.95 per item to return them but if I were to exchange them, I wouldn't be charged the fee. I told them to exchange them for a different size.

I ordered a pair of shoes in a size based on their recommendations even though the size was too large. When I received them, I tried them on, walked around my house and decided I wanted a smaller size. So I went online to process the exchange, ordered another pair in the smaller size and actually decided to order a second pair along with that spending over $200 (which they charged my account for immediately even before I had been credited for the exchange). The same day I delivered the shoes to be exchange to UPS. I received the 2 other pairs and they fit fine.

Ordered a few pair of shoes for myself and hubby. One of the pairs for hubby was a bit big, so I called customer service they suggested I order a half size smaller and when I returned the larger pair I would get a full refund with no restocking charge. Well received the smaller size and they were too small, hubby said he would keep the first pair. I called for a return label and was told because I was returning the smaller size that was ordered after the original order I would have to pay a restocking charge. I asked to speak to supervisor, someone called me back said her name was ToniAnn, who knows who I was really speaking to? I was told "No", you must pay restocking charge. I said I have been a customer since 2013 it didn't make a difference. They are an ok company as long as you DO NOT RETURN ANYTHING! I'm sending the shoes back, but I'll order from a company that offers free shipping and returns. Very disappointed in the company!

I bought 2 pairs of size 10 shoes April 2017. Arrived at different times. One was fine, the other were brand new, very cute shoes but they had sent me the wrong size. Instead of a 10 they sent me a 6. I called the same day they arrived to request an exchange for sending me the wrong size. They explained that the size 6 is the only size they have in stock so I could just return it. I had to argue with them and speak to a supervisor to get them to agree not to charge the $6.95 restocking fee since it was their mistake. I was emailed a UPS return label that I printed & boxed back up the shoes all in the same day they arrived. UPS picked them up from me 3 days later. Thought everything was fine UNTIL about a week later I received the shoes back from Shoebuy with a note saying the shoes had been worn so they couldn't give me a refund.

UPS delivered my shoes.com order when I was not home. The shoes were stolen from the front porch before I returned. Customer Service at shoes.com informed me they will not refund my money and will not send a replacement because the shoes were delivered. (A Land's End order was also stolen that day but Land's End immediately resent the order at no charge to me. Clearly, the policy at shoes.com is not the industry standard.) I do not recommend shopping at shoes.com unless you have a secure way to take delivery. Otherwise, you will be robbed twice like I was - once by a thief and again by shoes.com.

Placed order on website 7:30 am on a Monday. Website says when placing order before 9 am EST, will ship same day. 36 hrs later receive email saying no changes can be made and will soon be shipping. No one contacted me about delay, if they had I probably would have cancelled. Called customer service, (in another country) requesting explanation. Apparently shoe companies have delays in shipping, but no one bothers to tell you. A little leary after reading reviews here, what may happen if they do not fit. I have purchased from them a few years ago with no problem... this seems like a totally different company.

I purchased a pair of Stacy Adams shoes - size 11 Wide from Shoebuy.com on 4/14/2017. When the shoe arrived the box was correctly marked "11 Wide" but the shoes were quite narrow; someone had placed a pair 11 Medium shoes in the box marked 11 Wide. Additionally with a ballpoint pen someone had marked a "W" over the "M" on the embossed size label inside the shoe. I called Shoebuy and informed them of this issue and I sent the shoes back for a full refund. Now this return was through no fault of my own but yet they wanted to charge me a restocking fee of $6.95. After finally agreeing not to charge the fee they credited my account and charged the fee anyway. Their word is not their bond; I have purchased many pair of shoes from Shoebuy.com over the years - but never again. I used to talk highly of Shoebuy, now I talk lowly. Honesty and integrity still have a place in this world - just not at Shoebuy.com

NEVER EVER shop Shoes.com. They have the worst customer service I have ever dealt with. I am a pretty calm person, but they have unleashed this consumer's anger. They will not return a pair of shoes my husband bought ($163) because the box was damaged. NOT THE SHOES. The manager was so rude blaming me the customer, because I didn't tell them the box came damaged so they won't return them. I DIDN'T DAMAGE IT! I received it that way. They are rude, not customer focused and I hope NO one does business with Shoes.com. I told them I was going to let others know what a terrible company and she didn't care. So here I go.

Spoke with two different ladies about returning my shoes and neither would let me take it up with a supervisor. First one put me on hold for 20 minutes so then I called back and the next person wouldn't let me talk with a supervisor. I had order a size 7 shoe and got a size 8. Just didn't feel it was fair for me to be charged 6.95 to get another pair shipped. Will not be buying from people like that again. If it had been my fault I would have been glad to pay. But I order a 7 and received a 8.

THEIR SUPPLIER- true story!! In short, involved PayPal in effort to recover my $$ even though the confirmation email from Shoebuy stated that $ would be received by them when item was shipped. Shipping has yet to occur and this is Day 6. STAY AWAY!! Do NOT use this "company."

I ordered a pair of shoes (tassels) on April 5. They were delivered to me April 10. I wore them part of the first day (April 11) only to watch the upper stitching break and come completely unraveled on one side. I requested and received a return label via internet and shipped them back in their original box, all materials included, April 12. They were tracked and received on Monday morning, April 17.

I ordered a pair of shoes that did not fit. I put the return label in the shoebox and shipped back UPS ground. The company states they did not get the return and when they tracked it that it went to a warehouse of theirs. The rep on the phone Leona was very rude and said they would contact me once they located the shoes. I asked to speak to a supervisor and she would not allow me to. I opened an appeal through my PayPal account. Shoebuy has not responded to any emails. Today I will escalate the case and keep going. If you can find your shoes elsewhere, I would do it. This company is unethical, rude, and should be shut down.

I ordered 3 pairs of shoes 4/17/17 and cancelled the order on 4/18/17. The company said that it would try to cancel, but even though its website said "in process" all of 4/17 and 4/18, on 4/19 the shoes were shipped. I have to go through the return hassle.

I bought a pair of Sketchers on Amazon. They were too tight and I need to get another size. I contacted the seller with no response. I then called the 888 customer service number, and their rep was horribly nasty to me and said no exchanges. There is nothing on the amazon site that says I cannot exchange AND it says you can do so, as long as it is in the required time frame. I have been buying on amazon for years with no problems. I do not recommend using amazon to purchase from Shoebuy. I just don't understand how they can expect people to get the right size all the time when you can't try it on first? Very poor customer service and I did not appreciate the nasty tone of the rep either.

I wish I had read reviews before ordering. The shoes did not fit, so I called to ask how to do an exchange. I followed the instructions exactly to avoid a restocking charge. I was charged anyway, so I called to inquire. I was treated very rudely by the man who took my call, who lectured me about the procedure even though I had just explained that I'd followed it. He then accused me of being rude and ended up hanging up on me. I also tried for two days to get through to an operator instead of going through the various options. I was put on hold and cut off four times before I finally got through. Won't bother with this company again.

I ordered 2 pairs of Keen boots for my husband for work knowing that keen is a reputable brand and since he has been wearing keens for years. Unfortunately one pair was defective. I contacted Shoebuy and was told to return the boots. I asked how long it would take to get a replacement and was told that as soon as they (shoebuy) received confirmation from UPS that they were shipped and new order would be placed and the boots would be on their way. They did state that the boots would be coming directly from the manufacturer so shipping time would be up to keen. I mailed the boots back on 4/11/17. On 4/17/17 when I had no boots and had not heard anything from shoebuy I contacted them.

I have ordered from Shoebuy on several occasions without any problems but not so this time. I ordered 2 pair of shoes on 3/4/17 and received one pair right away. The second pair didn't arrive until a week later. I had already returned the first pair as they were too large and received a credit (minus shipping fee) immediately. Not so lucky with the second return. Returned via UPS on 3/16/17, tracking indicated the package was received by Ferris at the dock of Shoebuy 3/21/17, I sent an email to customer service concerning credit (or lack thereof) to my account on 3/29/17. Sent 2nd email to customer service concerning credit on 4/5/17, still no response.

I am advising! I ordered shoes on the day of 23 March. I paid the order, money appeared at the seller in an account in a flash, I got the mail certifying the transaction and receiving the payment. On the site after logging on in the status of the order was seen ''processing''. I wrote from 4 mails for the service and I got only one answer, that within 5 days of the order I would get a message with the number of the bill of lading under which I will be able to follow the letter. I got a message from the address: service01@webmicroestore.com. I am advising against the shopping on this site. I there only on that account bought shoes, that at us in Poland I hadn't found such a model.

I had to jump through hoops to finally obtain a return authorization for some very poor quality shoes. They charged me a restocking fee for returning the cheap shoes. The problem is, they never disclosed there was a restocking fee, nor did I agree to pay a restocking fee. They simply charged my credit card. I would not recommend using this company - they are very unreliable.

I wish I'd read reviews before ordering from this company! They gave me "insurance" without asking or informing me and made it impossible to unsubscribe or cancel. Now their company has my information permanently. The "insurance" company said I couldn't unsubscribe because I have their insurance and they may need to contact me in the future. Not a chance! When I followed up by cancelling my order with Shoebuy, they ignored my cancellation and did not respond to my e-mail. NOT a good company!

Have been calling for weeks to obtain a return label for a pair of shoes that are too big. I've been told they'd email the label and still waiting. I'm sure It'll be outside of the window to return if and when I receive any customer service.

I ordered a pair of boots from Shoebuy.com, after I ordered them I went to read the reviews on the website... which are horrible! But I got my shoes, they were exactly what I ordered but we're too tight on the calf so I returned them, and they let me know as soon as they received them (Still waiting to be refunded but it's only been a day since they received them back). I also ordered another pair of boots that fit perfectly and are exactly what I ordered. My experience has been great. Don't knock it till you try it.

I ordered a pair of walking shoes that were too small. I had them on my feet for about 60 seconds. I returned them for a refund. Today UPS delivered them back to me with a message that the soles were dirty, the shoes had been worn so they can't resell them. Not sure what they were looking at. I spent some time on the phone with customer service and they are sending me a picture of the shoes. I just sent them an email with a picture of the shoes they returned to me. I would love to post the picture of the bottom of the shoes on this review.

I had ordered a pair of Propet shoes from Shoebuy through Amazon. They sent me two of the same pair when I only ordered one pair, and now I have to pay their $6.95 restocking fee for something that isn't even my fault. Plus I can't even print out a return label to send them back because the link doesn't work. This company is dirty rotten to the core!!!

They return service policy is absolutely ridiculous. I thought I read everything to exchange or return something, but I guess I was wrong. This was regarding an exchange I did, and I wanted to pay 10 extra dollars to second day air the correct size shoes I needed. I check my account and they charge me $129 plus The $119 they already charge me for the shoes. Apparently they charged me for a second pair shoes until they receive the original product (2 to 5 business days). Usually when you return something and I get scanned by UPS or FedEx the charges are returned. They obviously are not up to date on technology, and their customer service is exhausting. They must get a lot of complaints for me to be on hold for 10 minutes figuring it a solution for my issues. Will not be buying from Shoebuy again.

They sent me the wrong width shoe. I was told it could be exchanged but I had to send back the shoes first. I did that received an email stating I received a refund minus restocking fee. When I called I was told that the warehouse said it sent the correct size shoe so they gave me a refund minus the restocking fee. And hung up on me twice! Don't buy from them!

Please save yourself from purchasing shoes from here. I have had to deal with so much stress and very unprofessional customer service staff. Shoebuy made the mistake of sending me two different size shoes. Clearly I cannot wear two different sizes. When I contacted them to voice my frustrations the lady was very rude and not helpful. She didn't care about my frustration. I was told I would receive a shipping label. I am now dealing with that. No shipping label still. The last guy I spoke to hung up on me. I am on day two with several phone calls and still can't get them to properly handle their mistake. If I could give them no stars I would. Worst place to deal with. Please save yourself the headache and disappointment you will get with this company. I have told all my friends and family not to purchase from them. I never write reviews but I definitely wanted to let others know how this company is.

Twice my SO ordered a pair of running shoes in a particular color, and TWICE he was sent the wrong color! Both times he called and spoke with a customer service representative about returning the items wrongly sent to him, and both times the rep wanted to charge him a restocking fee! He had to argue with two different reps that it was his fault that they (Shoebuy) sent the wrong shoes so why should he have to pay a restocking fee? Each rep told him they had to speak with a supervisor in order to not charge the restocking fees so then he had to insist that the reps speak with a supervisor in order to get the restocking fee waived. The first time the wrong item was sent; he did as instructed, printed a return label, and since my SO works 60 hours /week, I was inconvenienced having to drive to UPS in order to return the wrongly sent item.

I ordered 2 pairs of shoes, when they arrived one was defective, by that I mean that the sole was uneven, and wobbly, and the other was too big. So after a very lengthy wait for an operator, I was notified that I needed to send them back and they would see "if they were defective", the other pair I wanted to return for a smaller size. She then tried to explain their charge and credit system, which did not make a whole lot of sense, but I did what I was told, printed out a return label and wrote down the problem and mailed back. 10 days later I received a notice that they received ONE pair and was sending another one... Now I called, waited again for an operator, and was told that yes indeed they had received both pair, and they were sending me one back, they "did not find it defective".

Very poor customer service. They don't care at all. Order a shoes at 9.5 they send me 6.5, when I call they want to charge me for shipping return of $6.99 for their own mistake. When you want to do exchange they charge you twice and then you have to wait 5 to 7 business days for your $ back. I will never ever order anything from them again. Shoebuy is the worst place that you can buy shoes. If I can give them 0 stars I will because that is what they deserve. Poor, poor process. I hate them.

Purchased shoes from Shoebuy.com. They advised that I could get a magazine subscription or twenty dollars rebate on a current promotion. I completed the rebate requirements and submitted my application. I never received my rebate. After several attempts to phone Shoebuy they finally answered the phone. Shoebuy told me that I had to contact the rebate company. The rebate application gave only an address, no name or contact information. When I asked for the rebate company name and contact number. Shoebuy hung up on me. I suspect that no promotion existed. Now I know why they have poor reviews and why to never buy from Shoebuy again.

Ordered pair of cowboy boots. Ordered size 12. Received size 8 and not the same style even. Could be issue with Dan ** who fulfilled order. However, since placed order with Shoebuy expected better service when called to explain issue. Have option of refund (ok) or order return boots for another attempt at getting order correct. No explanation why original order was so incorrect.

When my order had not shipped in three weeks, I cancelled it. They still shipped the shoes and are now giving me trouble about returning them. After being on hold twice for twenty minutes each time, I am still not being given any meaningful help. As a side note, the music played while you are on hold seems to be intentionally irritating. It is full of static which gets worse the longer you wait. As a person with some background in sound, I can tell you that having listened to this twice, the "static" is built into the recording to irritate the listener. Living in a remote area we do almost all of our shopping online. Shoebuy has been my worst experience ever and I will never buy from them again! This is a crooked company, please stay away from them. I will also be looking for other locations to give these folk negative reviews.

Wow I tell you I hate spending my money at places that don't care about their customers. I bought 7 pair of shoes and 3 of them were too small so I called and spoke directly to an agent to get an exchange (not refund). I wanted to make sure that the shoes I wanted were in my size. The agent verified that the size was in stock and I was good to go. The agent sent me a label for my package and off they went. Well to my disbelief I get an email stating that the shoes I ordered on the phone with an agent were out of stock now so they politely changed my order from a exchange to a refund and then charged me a 6.95 return fee!!! **. I asked them why was I being charged for a refund when it was clear I wanted an exchange? All they kept saying (rudely mind you) was that they have a restock fee on returns and since my shoe was out of stock it became an return.

I ordered 2 pairs of Sporthill Men's XC Pants, black, Medium Long. They were too long. The sizing chart was incorrect. I processed the return thru Amazon who said Shoebuy would send me return instructions within 2 days. That was two weeks ago. No response. So if you are not absolutely sure what you order from Shoebuy will fit... DON'T ORDER FROM THEM.

I purchased a pair of shoes from ShoeBuy because they were the cheapest price. First, it took three weeks to receive my order. In 2017, what company takes three weeks to ship a product? You can order from Amazon and get it the same day - with free shipping. When I finally got my shoes, I wasn't sure if I was happy with them. The fit was a little off and they were very stiff and uncomfortable. Shoes are something you need to actually wear to determine how the fit will be. Sometimes, they just need broken in.

Customer service wonderful, I called Shoebuy.com. Customer service rep was absolutely phenomenal. He was kind. He was very helpful. His name is Johnny **. I bought a pair of Naot shoes. They were too small. I talked to Johnny. He sending me a return label and he was kind enough to put an order in for a different size and was even able to find a discount. I appreciate his time. He has great customer service. Thank you Shoebuy.com.

After I cancelled my order they shipped the item anyway. I returned to sender immediately. More than 2 months later and they will not acknowledge the refund I am entitled to. Many emails to attempt to correspond with them go unanswered.

I'm a first time buyer from Shoebuy. I order 4 pair of shoes Sunday and I receive today (Thursday). Only 4 days. That's great service. I was very hesitant due to all the negative reviews. But all shoes fit and they all are the right color. This was a great experience for me. I will continue to be a customer until further notice. Thanks Shoebuy for your great service. I'm very satisfied.

This was definitely the worst online shoe buying experience we've ever had. It took a long time to receive the shoes. We had to call customer service, waited for 30 minutes, then the agent ("Marwick") was rude and unhelpful. We responded with kindness, but he appeared to not want to be at work that day. We will never buy shoes from this business again. There is a reason there are hundreds of negative reviews for this company.

I bought these boots from Shoebuy for my girlfriend for Christmas. They were defective and the zipper didn't work. They have me the runaround for 3 months and then had the nerve to tell me I'd have to pay for the shipping to send them back. Customer service was rude and I never received my money back nor did I receive any email to send them back. I would not recommend Shoebuy to anyone. ** products. ** service. And the kicker? They don't even care.

I ordered and received a pair of shoes specifically for diabetic charcot feet. Paid for and received item which with a simple look at would not fit my feet. Returned the item untouched. Was charged a $6.95 restocking fee. Any company I have ever ordered items that are required to fit have never charge a fee for unused items returned. I paid an upcharge for expedited shipment and I am not requesting anything back on that because that was a decision I made. The $6.95 however was never authorized by me and Shoebuy does not have my authority to keep my money without due process. I followed every step and every letter of the policy in my return and yet the predatory practices of Shoebuy.com led them to remove money from my PayPal account without my authorization or permission.

Ordered a pair of shoes at 25% off. One shoe came in with two different color leathers (very close in color). Called customer service – had to wait over 20 minutes to reach an agent. I wanted an even exchange – no such thing. Would have to have them examine the shoes to ensure that my complaint was correct and then I would get a refund and I would have to place another order – of course it would not be at 25% off even thought they said that. I don't know how they would do that online. I cancelled the order since they can't do an even exchange in an expedient manner. In addition the agent was very rude. Bought from them before but they have changed. Never again.

After years of buying from Shoebuy, I'm DONE. The company used to be like Zappos - free shipping and free returns. No more. $6.95 restocking fee even if an associate tells you "You won't be charged restocking fee!" They flat out lie and charge this ridiculous fee. And, I get emails saying 20% or 30% off which used to be GREAT. USED TO BE. More and more brands are not honoring these discounts. The company has become a joke. And they don't give a damn about their customers. They are ALWAYS right even when they're wrong! Stay away! Don't buy anything from them. I predict they're going to disappear soon anyway. No company in 2017 can treat customers this poorly.

Put my order in, waited patiently for it to arrive. It did in 3 separate packages and on different days. Ok no problem. But my ordered skirt was not included. They sent a camisole instead. They had one number on tag on camisole and another number on bag. Trying to get my order corrected, they no longer have the skirt in my size and want to charge $6.95 restocking fee for me to return camisole??! For their mistake. Trying to get help on the phone was ludicrous. I sent 2 emails and have heard nothing back so disputed with my CC. Waiting for CC to rule in my favor. Their 'free shipping and free returns' is pretty much a lie. There's always a $6.95 restocking fee per item per return. I will never ever do business with them again.

I ordered a pair of women's boots of size 6. I got a size 8. I emailed them twice. Never a reply. I called. They put me on hold for half a hour. I gave up and paid $7 return fee to send the boots back. It took several weeks to get a refund. Avoid this company!

I ordered a pair of shoes from Shoe Buy. They were shipped to an overseas address, no problem with the shipping. When I received them, they were too small. Instead of waiting the company to send a return label 3-4 weeks and shipping them back another 3-4 weeks, I brought them home with me. I called the company to request a return shipping label. The person that I spoke with said that it was not possible to send a label to a different address and that I would have to pay the return postage as well as the restocking fee. There was no way to have them pay the return postage. I contacted customer service, via e-mail, and never got a response. NEVER AGAIN, WISH I HAD READ THE REVIEWS BEFORE ORDERING FROM THIS COMPANY.

In the middle of returning shoes for a refund to onlineshoes.com, they were bought out by Shoebuy.com. However, there was no acknowledgment of this buyout by shoebuy.com, all of the returns to onlineshoes.com during the transition just magically disappeared. What a convenient scam. I've been charged for shoes that shoebuy.com is now re-selling to someone else!

I called four times to obtain a return label that was valid. Quite possibly the most incompetent people I've dealt with. Terrible customer services. It takes 10 days to receive product. Very poorly managed company and customer service.

I ordered a size 38 regular in the Dansko Professional clogs, they sent me a size 38 wide. While I can understand the confusion, I emailed to get some clarification on how to return properly. I never received a response. I then called and was on hold for over 45 minutes. I was okay with them sending me the correct pair, but of course they had to charge me first... which is outrageous. However, I complied just to get the shoes I desperately need for work.

I ordered 2 pairs of shoes from this company. The first pair took a week to receive though it was only the next state over. They ended up being too small and had to return them. The refund took two weeks and numerous phone calls to get. The 2nd pair ended up fitting thankfully. The slow shipping and the return fees are a joke. This company is a absolute joke. Please avoid at all cost. Spend more money at other places and have a easier process.

FAKE, FAKE, FAKE. I received an enticing ad via email and placed an order for 2 pairs of shoes on January 27, 2017. After a week, nothing came. I went to check the status of my order, website is gone. Customer service # just rings. I don't care about the shoes but now some entity has enough info for identity theft. I have American Express on alert but I will likely have to replace that card.

Purchased a pair of shoes that did not fit. Followed instructions on website to return by emailing for an RA authorization. After waiting for 3 days with no response I called asking for an RA. Shoes were returned and I paid for shipping. What is really outrageous here is their 20% 'restocking charge'. Seriously? Shoes were never worn and returned as quickly as I could. The shoes I never wore cost me $28 plus shipping. This company is a total rip off.

This place is horrible. I ordered two pairs of shoes, which I did not receive yet, but after charging me for the two pairs they also charged me for another pair that I did not order and I cannot get anyone on the phone after six calls. Just on hold forever and I sent two e-mails with no reply at all. I will never order from Shoebuy again. How can they run a business like this? I don't want to give them any stars. Now I have to call my bank and dispute the charge.

I purchased a pair of shoes but the size was wrong, and I wanted to exchange it for the correct one. Shoebuy did not have it so I returned in accordance with their highly advertised FREE RETURNS. They did NOT refund the full purchase amount, but instead withheld $6.95 as a "restocking fee." This was NOT DISCLOSED, and is in direct violation of their FREE RETURNS advertisement. I have contacted them and they refuse to honor their contract with me. I want to warn others about this false advertisement.

DO NOT ORDER FROM THIS COMPANY, TERRIBLE CUSTOMER SERVICE!!! I purchased two sets of shoes from this company online, one brown pair and one black, I returned the black pair within the week that I received them, unknowingly, I returned the black shoes in the "brown shoe box". I was never contacted or received any confirmation in my email so I called after 2 1/2 weeks to inquire about my refund, after two days of getting the runaround they finally informed me they had received my return and already restocked the black shoes but would not refund my money until I returned the shoe box that the black shoes came in. I was never notified of the mix up but they did offer to send me a return label so I could return the empty box. I had to filed a dispute with my credit card company to get my money back.

I don't know what happened to this company. I had never experienced such poor customer service like this in this company or any other in the past. Placed a order for sneakers and as soon as I hit the send button I realized I had the wrong shipping address. Immediately sent Shoes.com a email informing to cancel my order. Within a few hours my order was being shipped! Called the next morning. Answering machine said I was third in line. On hold for a hour. Finally left my number for them to call me back when my turn came up. Never a call back! Try to get on their website and I get an error page. Keep trying to call and the number is not in service. Many, many attempts to contact Shoes.com to no avail. Put a dispute with my credit card company.

I returned a pair of shoes 3 weeks ago. Still no refund and for two days their website has been down. I sent a return to the UK the same day and received my credit a week ago (different company). I will give it one more week and will then submit it to my bank. They will credit my account if the company doesn't respond and if they do respond it will likely cue the company to credit my account. This is not a typical experience with online shopping. Very disappointed (and a little nervous their website is down).

Because of your blatant anti-Trump hatred, we will no longer be shopping at Shoes.com. Your claim that dropping Ivanka Trump's line was strictly a business decision is transparently ludicrous. Trying to harm children of a President in any way simply because you hate their parent demonstrates your total lack of fair play and also demonstrates the total hypocrisy of your claims to be inclusive.

I bought a pair of boots, tried them on in the house after removing the tags- too small. Sent them back. Received them back 1 week later as they refused to accept them because they were allegedly "worn, dirty." I called to complain about this and I was told that the warehouse took pictures of the boots, and that they would send me the pictures via email on x numbers of hours. Yeah, pretty much calling me a liar. I bought the boots via PayPal, so I'm going to see if I can open up a case against them. Oh, they are SO gonna hear from me!

RIPPED OFF? I have been trying to return an expensive pair of shoes ordered 1/21/17 for 2 weeks. There is no more SHOES.COM or ONLINESHOES.COM website, there is no more "Customer Service" phone access. No response to emails. Someone needs to investigate this company immediately.

I have yet to receive the order I placed in 1/26/17. I have attempted numerous times to contact customer service but the phone number is no longer valid and website comes back as internal error. I am afraid I am out the money they have already taken from my account. These boots were for my husband's birthday celebration this weekend, what a bummer.

I ordered 4 pairs of shoes from Shoes.com on 1/24/17. They arrived around 1/30. 2 pairs didn't fit. I tried to call the 888-233-6743 and 778-372-3388 to get return label. I was told I was #26 on the list, and they would call me back. They never did. I also tried to download a return label from site. No luck. I attempted again two more times the last being 2/1/17. Is there anything I can do? Thank you.

These people don't deserve even one star. I ordered and tried to cancel so I can order the correct size less than an hour later and they said they couldn't cancel it. Needless to say I will never order from them again. Worse customer service ever.

I had purchased a pair of boots as a Christmas gift. Unfortunately, they did not fit. I contacted ShoeBuy to find out how I can exchange them. I was informed I can exchange them and be charged for the boots and they will credit my account once the original boot is returned. My other option is to return the boot and re-purchase the boot, I would also be charged a re-stocking fee. Originally, when I ordered the shoe, the charge was not posted when the transaction was completed, rather weeks later! I do not trust this company to complete their end of a transaction timely, or trust them to return my money timely. I am returning the boot and will be looking into another company to purchase said boot.

I have placed 4 orders in the past two months. I returned the 1st order (2 pairs) and did not get a refund for a couple of weeks after the return. I ordered 2 more pairs of shoes, and did not get the re-stocking fee and had to call about this and it took a couple of weeks for this to be posted. I sent one of the 2 pairs back with the enclosed USPS mailing label and waited for the refund to post (the shoes came from and were sent back to Nordstrom). I called to follow up on this as it never posted and they said they have no paper trail and cannot help if there isn't a tracking #. Well I sent those off at a mailing center and they just placed the box on their pile of USPS to be picked up in an hour. So, they are saying that I will not get a refund unless I find the number. Just received another order and the L shoe is defective. I love shoes and thought I found a great place to shop. OH Boy, I should have done research. The shoes that I returned were Vionic sneakers.

I purchased a pair of Hi-8 Vans for my daughter for Christmas. They did not fit so I contacted them about a return. Simple process, printed label and sent back. HOWEVER several weeks later instead of a refund I received the same pair of shoes back. Assuming it was an error I contacted them hoping to receive a new shipping label. I was informed that my return would not be accepted and I would not be getting a refund because I taped the shipping label directly to the shoe box and now it was considered "damaged". The shoes are never worn, tags still on and the only damage to the box is a small amount of tape residue and now I am stuck with a $60 pair of shoes that don't fit. I spoke to 2 separate people and neither was helpful. And, for the record they charge a $6.95 restocking fee which I find ridiculous. Very disappointed. I won't be back.

In Oct 2016, I purchased a pair of Trotters shoes from ShoeBuy; they did not fit well. I contacted Shoebuy Customer Service in Nov 2016 to request a return label. The label was sent via email however I could not print the label. I contacted Shoebuy again in Nov, told customer service rep about inability to print label. Rep stated because the shoes came from another source, cannot print label "look for it in the mail".

Shoebuy incorrectly shipped a product I ordered to an old address on file, even though the confirmation email had my current correct address on it. I only discovered the error after I tracked my shipment when it didn't arrive promptly. I have called Shoebuy 4 times to remedy the problem and, although they admit fault, they have yet to fix the problem. They told me they would not re-route the package. Rather, they would issue a full refund. They did not issue the full refund within 3-5 business days as promised. Instead, they issued a refund less a restocking fee (!) when the new owners of the residence happened to kindly return the shoes.

I ordered a pair of shoes a few weeks ago from Shoes.com. I received the correct item. I received the correct size. I received the correct color and was charged the correct price. The item was scheduled to ship to the address I had on file from. The problem was NO (literally) customer service. I realized as soon as I received my order confirm that the shipping address was my former residence. I swear I typed in my business address as my shipping address because I knew better in December to have my order shipped to my home. Thieves were stealing shipped packages right off the porches of city residents for Christmas gifts. I found the Shoes.com customer care email address and immediately sent an email asking that they change the shipping address from the residential address on record to my work address (which I provided in the email) because I moved 6 months before. No response.

I bought my daughters Vans for Christmas from ShoeBuy. Biggest mistake. I returned a pair in the box I got them from. Called. They got them. Said I would get my refund once Paypal did their part. Little did I know that was a lie. So Paypal started a case against them (love PayPal). Any way got home Monday and the shoes I returned were back here at my house. They said they couldn't resell because of damaged box.

Took days sending any email confirming a sale happened. I investigated company's history. After being on hold for 45 minutes with no answer and didn't like what I read decided to cancel order. Was on hold for 1 hr when I finally got a hold of someone to cancel order on Dec 29. Jan 3rd they sent shoes anyway and charged me for cancelled order. I returned 4th and they received 6th. No refund to PayPal here on 9th.

I sent back two pair of boots back to ShoeBuy, received at ShoeBuy on Dec 29th at 10:38am. Still waiting on a refund of over 300.00. I have made numerous calls, spoke to a supervisor and all they give are excuses. Also tried to call the corporate office in Boston and the line is constantly busy. Do not purchase from ShoeBuy. They are full of excuses. I will never purchase another thing from ShoeBuy.

I placed an order on 12/07/16 for a pair of boots that was on sale. There were many sizes to choose from at the time. I received an emailed confirmation with a link to my order status. I checked the status regularly because they never sent me an email to tell me that the boots were shipped. When January came I found out that my order had been canceled. I went to Shoes.com and found out that there were only a few sizes left but that mine was sold out. In addition, the price of the boots had increased. I tried to call their CSR number and heard an automatic voice saying that I was #15 on the waiting list. I waited more than one hour without being able to get hold of someone I finally had to give up because I had to go somewhere. This company is very unprofessional.

I purchased a watch from shoebuy on the black Friday promotion sale. I received the wrong watch. I have emailed them just about every day since the 14th of December when the watch was delivered. I do not like the watch and wanted to send it back. I haven't had any response to my emails and now I'm out of pocket with something that I didn't purchase.

As other customers stated, Shoebuy quietly added "restocking fee" for the returns. I also found it out only after returning one of the two sizes I ordered. But the reason for today's review is above and beyond that. I ordered a pair of boots 8 days ago and have been waiting. When I checked my tracking number today, it showed that it was finally delivered today but to another town! Shoebuy customer service told me that it is the fault of UPS and I have to wait for 10 business days for UPS to investigate the case. If UPS finds my boots, they will reroute them to me, and if they don't, UPS will refund my account. Then I can order the same item again, and receive them probably another 8 - 10 days later.

I really don't think that SB employees care about whether customers will return to the website. Twice I have called regarding a boot purchase. Twice I explained that the pull on the boot is defective. Cripes, I didn't even use the pull with the replacement boot and the pull STILL came off. But, I can live without the pull. I really need the boots for traction, not pulls. That said, I do not think I should be charged the total amount of the sale for a defective boot. I was told I have received the max discount for an order which was 30%. To which I responded... "Ok, if the boots were not broken I would be fine with this... Considering the boots were sold in new condition (not say "as is") and are still defective on both orders, I don't see how your company would not offered a partial refund?"

I ordered some awesome Hunter boots a while ago, unfortunately they did not fit. Not even slightly. Since then, I have tried calling 3 times to get the refund shipping label but to no avail - the length of hold was so long (literally hours!!!) that I had to finally hang up because I had client appointments. I tried their "keep your position in queue and get a callback" and gee - no callback. Today I have been on hold for over 2 freaking hours so far... I am MORE than disappointed in this company. Not to mention seriously angry. Do they not value our time? WTH? Oh - and like others I tried to get the return labels online and they never came. I tried multiple times.

I have been ordering from Shoebuy.com for many years and thought that it was the best deal going. I bought a pair of shoes gift for my daughter for Christmas. The back was too high and pushed against her achilles tendon. AFTER I completed the preliminary process for returning the shoes, I was advised by Shoebuy that I could be refunded the cost of the shoes LESS a $6.95 restocking fee. I pushed back and was informed that it was a new policy - no exceptions. Sneaky, Shoebuy, and not acceptable for long-time customers who had no idea of your new "policy."

First off let's start by stating you are not going to get nothing in less than 10 days!!! Expect 15 to 30 days!!! There is no cancellation button not even if you order by accident... like most websites... I was going to order a pair of boots for my nephew who just got out of the military for the holidays and is returning the 1st of Jan. I found what he wanted and seen 3-5 days (which is not the case)!!! I found the same boots in a store down the street from my house for the same price online. I had all my info in the site and ready to purchase but changed my mind accidentally hitting the order or purchase button at 8:30 pm at night. So called them the very next morning to cancel and they said you are not allowed to cancel an order only return with a restocking fee?!? This company sucks and I will never ever buy anything there and will post it everywhere I can imagine to get the word out!

I made a purchase from Shoe Buy through eBay about 2 weeks before Christmas. They sent the wrong color. I triple checked my order, to make sure it wasn't my mistake. I sent photos & received no response from the company in 3 days so contacted eBay for a phone number for the company. I was told by the Shoe Buy company representative that I would have to pay to return the wrong color, so I terminated the phone call. I initiated a return through eBay so am unable to leave negative feedback for the seller. 2 weeks after my first eBay message to the seller/Shoe Buy, I finally received a reply. So, I spent nearly $70 on a pair of shoes NOT the color I ordered and Shoe Buy doesn't care. I don't have a printer to create the return label and I ordered the shoes because I needed to wear them for an event, so they will no longer take them back.

Shoebuy.com used to have a free return policy. They changed it quietly and now they charge $6 to restock a brand new box!!! I ordered two pairs and it seems the brand was one size too small. I wanted to return one and exchange the other only to discover they will charge me to return the item! I told her I am keeping one! Isn't that enough to make sure I am a satisfied customer? She said that it is out of her hands??? That the warehouse "guys" will make a decision about my money? I said, "You know what? Take them both back, I'll pay the 'fine' and you guys will never have me spend my money with you EVER again!!!" I bought from them for over $600 in 2013-14.

I ordered a pair of shoes, and after 10 days it still hadn't shipped. I called customer service. They gave me excuses and couldn't tell me when it would ship. 13 days after I placed the order it still had not shipped so I asked to cancel the order. They would not cancel it even though it was past the shipping time they state. The other problem was we were flying overseas and I needed the shoes before we left. 16 days after the order was placed, 3 days after I asked to cancel the order the shoes shipped. We got them the day before we left. Meanwhile I found the same shoes for 2 dollars more on Amazon and they shipped and were received 2 days later. The worst part was I called customer service 7 times, never could get a supervisor, never was actually helped. I even wrote an email which was never responded to. Steer clear of this horrible company, if you do a little searching can find their same shoes at comparable prices elsewhere!

I strongly recommend that you do not give any business to this company. They mislead their customers with online banners stating 3-5 business day delivery. I ordered a pair of boots and had them shipped out-of-state for Christmas delivery. In fact, the boots were ordered on 12/13 and they did not arrive on time. When I called, the supervisor, was extremely rude. He kept on saying "Prove it! After Christmas is acceptable!" He stated that they get additional time for processing so arriving after Christmas was still within the time frame. I was shocked to learn a company feels it is acceptable to place a MISLEADING DELIVERY banner to trick customers about timelines!!

I ordered three pairs of slippers on December 16th, 2016 for Christmas presents for my wife and two daughters. I noted that each of their sizes were in stock (not all sizes were) and subsequently ordered the shoes that day and awaited a shipping notification to ensure that they would be delivered before Christmas. I waited for notification of shipping until December 21st, 2016 and decided to call as I had not received a follow-up email. I made contact with a company phone representative who assured me that they would be shipped out that day and I would then receive delivery information.

Bought a hat off of eBay from them. Order never asked size info. I immediately emailed them size requirement of Large. Next day I get an order confirmation for a size XL. I called and they said I have to wait until I receive and then request return. Well they want me to pay return and restocking. The customer service was so bad I have taken the time to actually write a bad review which is something I never do. They seem to have a decent line of products. Too bad about the customer service.

When I found this website online I thought I had scored big. My daughter has been wanting twinkle toes for Christmas so I find this website and order her shoes. I ordered these shoes on Dec 11th which should give plenty enough time for the shoes to have arrived but from the time I put the order in I had not received any emails. I called numerous amount of times and was told the same thing by all the reps, they will ship in 1 to 5 days... they finally shipped this past Thursday Dec 15th but have not moved at all from where they are since receiving notice that they shipped.

I had ordered Clarks shoes from Shoebuy.com but because of not able to have a proper fit I returned to them. I understand that refund comes within 3-5 business days after the product has reached to the seller but even after 10 days my refund was not issued and when I called them they are like we are putting an investigation and it will take at least 1-10 business days and you will get your refund after the investigation is complete. And also they charge you shipping charges. Common, how come someone is sure that shoes are going to fit them properly or not. Same is the case with skullcandy.com. Don't buy from these companies instead, go with amazon.com which gives you a complete 100% customer satisfaction.

I ordered a backpack through Walmart.com and Shoebuy was the "seller". When I took the backpack out of the box, the zipper for the main compartment was broken. I immediately tried to return it through Walmart.com and they forwarded me to Shoebuy.com. I emailed Shoebuy asking for a refund as per instructions on the Walmart site but received no answer after several days. I called Shoebuy customer service and they said they would email me a return shipping label. However, when I printed out the email with instructions, I noticed they deduct $6.95 from the refund amount for a "restocking fee". This amount is about 25% of the total cost of the backpack. I could see a restocking fee if I returned item for no cause, but they shipped me a damaged backpack. Ridiculous. Awful seller, awful customer service. It's unconscionable a reputable retailer like Walmart allows Shoebuy to sell on their site.

I won't go in to my bad experience with this company but I will say that their shipping and handling process is the worst in the business!!! And I can't say that any stronger than I am!!! It took them 10 days to ship out a pair of mens Dr. Martens. I am not one to let this kind of crap slide so I was on them daily after about 5 days after I ordered wondering what was going on. Same excuses from every CSR, so I'd escalate to a supervisor and they'd try the same thing. They kept wanting me to cancel my order so I'd get out of their hair but I wasn't going to let them off that easy and I told them just that!!! They have good coupon sales but it's really not with it, they completely don't give a ** about the consumer after the money has changed hands. Do yourself a favor and go to Zappos or Amazon. You may pay a little more but you won't deal with the incompetency that is SHOEBUY!!!

Ordered a pair of shoes for a college student out of state. They were too big so we attempted to exchange them. Terrible customer service means we now are stuck with an expensive pair of unwearable shoes! Use other online shoe stores, not Shoebuy!!

Nov 25th I ordered boots for my daughter for Christmas. 2 weeks later & the order's still "processing". I just called Shoebuy & was told they're backed up with Black Friday orders & I need to give them another 72 hours to process it! That's 17 days from ordering until shipping! I was told if it's not shipped by then, to call back. I asked how long it'll take to get here after it's shipped. I was told 7 to 10 days. No more waiting! Next, I searched for the same boots online & found them on Zappos with guaranteed shipping within 24 hours & 3 to 5 days to reach destination... So I called Shoebuy back to cancel my order & was told NO. They don't take the payment off the buyer's card until they ship & I used a Green Dot card, so I just took my money off my card so they can't take it! What a horrible company!!!

I am an AVID review reader when it comes to a new purchase. WHY I didn't read these reviews first is beyond me. I guess I just wanted the hubby to get the boots he wanted for Christmas. I placed my order on 11/22. I read the 5 day processing but thought I have plenty of time to still have them in by Christmas. I got ONE confirmation email from them shortly after my order was placed. I've heard NOTHING since. I called them on 11/30 for an update and she told me it should ship by the next day.... NOTHING.

I bought a pair of very expensive Ecco shoes and try them on in the house, walked around and found the toe box too small. I promptly called to Shoebuy to get help with return. Today I received the shoe box back and an explanation that they were worn and couldn't be returned. I called Shoebuy and talked with someone in customer service and she gave me the runaround. I hung up very angry and I swore I would never buy shoes from this company again!!! They are obnoxious and don't want business. STAY AWAY from Shoebuy!!!

I purchased 3 pair of Yoga pants from Amazon.com. Upon receiving the pants, I did not like the fit. I called Shoebuy customer service and asked them if I can ship back the pants in another bag for returns. They said No, I need to ship in the exact Shoebuy box that they were sent in. I did use their same box. I packed up everything with tags and returned the pants unworn to Shoebuy. I also included my Amazon receipt with all info. I checked my credit card for returns and was only credited back for one pair of yoga pants. I called relentlessly and spoke to various customer service reps and managers. I also emailed regularly asking for my refund. I asked Amazon to help and they said they would. In-between I continued to call and speak to customer service reps and managers who continued to say that I had been credited back for all 3 pair of pants.

Ordered a pair of boots, to my surprise I received the box but it was empty. I called the company spoke to 3 different people. Last one was a guy by the name of James **. He wouldn't give me his last name. I asked for a refund. They told me I would have to wait 5 days for UPS to come to my home and inspect my box which is freaking empty, what are they going to find in an empty box. They also place my order again and charged my CC again. Now I'm out of $300.00 dollars and an empty box. Never order from this company again. They are a bunch of rip offs. I wish I had read all these reviews.

Let's just say they do not offer the same customer service as Zappos. I have purchased more than $1000 worth of shoes over the last few years and they DID NOT BUDGE with their 60 day return policy. I missed the deadline by 2 weeks. I asked to send back a pair of boots that I purchased for my daughter who lives out of town. The boots are still in season. I stated in my request I would be happy accepting store credit. They would not make any accommodations. I am stuck. I will never purchase from them again.

My husband ordered a pair of pants and 2 tops on Oct 27th. The 2 tops arrived in 1 week. The pants still had not been delivered after 3 weeks. We called and were told they would look into it and get back to us. A week later no return call. The pants have still not shipped. They refuse to give us a refund. Don't order from these people. Also, today I came home from work to find a box with 2 pairs of boots from this company. The shoes were meant for someone in another state. I am being told I have to print out a return slip that they will email me and drop the package off at UPS!!! They clearly do not have their act together!!

Their customer service has definitely taken a nose dive down the drain. I have never been rejected for a refund for some shoes I do not want. They claim I wore it... Well hell yes I tried it on. How does a person decide whether a shoe is for them or not without trying them on? I found out they were very uncomfortable, returned them and this sham of a company stated that it can't be returned because they were used. WTH!! If I tried on a shoe at the store to make sure they were ok I wouldn't be charged. Think twice before you deal with an online company especially this one. FAIL AND NEVER WILL SHOP there again. Whatever you buy you are stuck with. I rather pay them the $7 than keep these awful $100 shoes I don't want.

These brainless losers sent me the wrong shoe and want to argue about it. They also want to charge me a restocking fee. Would hate to live in whatever miserable lowlife city, these uneducated bums live. They will rip you off!!! Try Zappos, a company that will not screw you over, then harass you over their mistake!!! Shoebuy bum employees love to deny any mistakes they made!!! Because they are losers, they will call you a liar for their retarded amusement!!! Ghetto run company. Do not support them.

I ordered boots as a birthday gift for my daughter and was assured they would arrive in time. When 4 days had passed and they still were being processed, I called and canceled the order. 3 days later it still showed the order as being processed. I called to make sure the order really had canceled. It had not. Even though it still is being processed a week later, I was told I now cannot cancel it and when they arrive I will be charged $6.95 return postage to ship item back. Very poor service!

I ordered two pairs of shoes in Oct. I wore the above pair three times. The shoe split on the side on the third wear. I called on 11/11 and spoke to Gabriel. She said the shoe was out of stock, but she would replace it with a black pair of the other shoe ordered at no charge. At no time did she say I would be charged until I returned the defective pair. I checked my account only to see a pending charge of $84.93.

I was planning to buy a pair of shoes for my mother's birthday. I purchased on Shoebuy.com three weeks ahead of time. After about two weeks, the shoes arrived but the shoes were defective. I immediately called the customer service about my situation, and after talking with three very rude agents, they asked me to order another new pair and use expedite shipping, just for making my deadline. The agent clearly said the expedite shipping can arrive in three days.

Order shoes & within an 1/2 hr really less time than that. I called cust service and spoke with Crystal to change the size I had originally ordered. She confirmed that my change was done while I was on the phone with her. I had also sent an email to cust. ser. And it took 3 days for a response but was confirmed that the situation was taken care of. Yesterday 11/2/16 lo and behold I rec'd the incorrect size shoe that was confirmed that it was changed. Called C/S this morning and notes in the order say that it was too late to change it so that is why. Long story short I asked for expedited shipping. No they can't–something about a bandwidth (supervisor Mrs **) oh yeah no first name with her... so I'm told takes 5 days to process orders but they couldn't & didn't change my order. So basically Mrs ** said "Well I will work with billing dept to get the same price." Really? Can't expedite because it take 5 days to process and they come from Florida to Woburn, MA.

Let me be clear. I have used Shoebuy.com in the past for large orders with great satisfaction, however my most recent experience with them has turned me away forever. I love Zappos and their customer service, but Shoebuy would email me some great coupons. I was aware of their return/exchange policies and restocking fees, but I did not know that I had to worry about them scamming me. Recently I ordered a pair of white-soled running shoes. I tried them on in my home two or three times trying to decide if the fit was appropriate. I decided they ran small and were too short so I decided to exchange them. I contacted customer service for my exchange, which meant that I would not have to pay the restocking fee, and I would not pay for the shipping expense. It all makes sense, right? I thought so. I received the new pair in a timely manner and returned the other pair back to Shoebuy.com. Nothing to it... then... I received the original shoes back from Shoebuy.

I feel scammed. I purchased shoes and did not realize it was in men's sizing so I submitted an exchange request. I was charged for my new shoes and sent the old ones back. They recently resent the original shoes to me and will not process the refund because the box has damage. Now I am stuck having paid for 2 pairs of shoes which I cannot afford. Customer service is refusing to help. Very disappointed.

This company, Shoebuy, advertises on Amazon has having free returns. The only problem is that is not true. They charge you for the return! I do not know why Amazon, which I consider to be a great company, would allow this scandalous company to post lies on their website. But they do. I have first hand experience. Shame on Shoebuy for their deceptive practices. Disgusting.

I spoke to customer service last night to lodge a complaint. I had to return 3 pairs of shoes and it was only when I went to the return page that I saw the $6.95 per pair restocking fee! I asked to speak with a supervisor but the woman I spoke with either did not understand enough English or would not transfer the call. I explained that their homepage said nothing about the restocking fee and it was, in my opinion, unethical to claim free shipping and exchanges but not mention their policy on returns until one went to make the return.

We have been loyal Shoebuy customers for over 6 years and there has never been restocking fees! I called customer service to see if she would waive it once since we have been customers so long and were not aware of the policy change, and she said NO-flat out! 6 years! Who pays 7 dollars (a pair) to see if shoes fit. We have found another online retailer that is similar that offers free returns with NO RESTOCKING fees. BYE, BYE SHOEBUY. Zappos is very similar, and they do not have the fee, and free VIP membership with next day shipping!

Overall this has BAD CUSTOMER SERVICE. I ordered a pair of shoes and paid extra for faster shipping. What they don't tell you (or it's in itsy-bitsy print) is that it takes 3-5 days just to PROCESS the order. (Hello? It's 2016. Do you not have computers?) Then it's another 3-5 days for shipping, but shipping can't be processed or happen on weekends. Um?? Really? So I asked to cancel the order. The person on the phone said he didn't know if he could cancel my order. What? Didn't know if he can cancel my order?? So he said, "I'd get an email if I could cancel, and if I can't cancel, I have to send them back."

Consumer beware!!!! I ordered Dr Martens boots size 8. I called Shoebuy only to have the rudest customer care specialist ever. He didn't give his name but this is the conversation. I stated that I needed to return the boots I ordered size 8 and they had mistakenly sent size 10. He said "NO you are the one that made the mistake. All Dr Martens come in *UK* sizes. It's on the website. You should have read it. We sent you what you ordered." As I was getting ready to say I need to return them, he had already hung up the phone. I called back and got a different customer service specialist, she emailed me a return label. Hopefully all goes well. I will keep you updated but again buyer beware. You only get one time to make the 1st impression!!

Well paid the money but the shoe never arrive. They said the UPS drop off the front door. I don't see it. Been with the for over 3 week and no shoe. They got my 55.00 and I got nothing. How is that fair. The customer service don't send you email to let you know what going on. This is poor service. I want my money back and buy the shoe somewhere else. The second pair got there but not the first one. I am on my feet 12 hour a days. Do need shoes. Was going to buy more but now I don't know.

1st off let me say, if I can give less then 1 star for this site I would. This site does not even deserve 1 star. Their service is the most horrible and unprofessional I've ever dealt with. I ordered a pair of sneakers at a good price believing there will not be a problem (Too good to be true). The 1st time I ordered a size 7.5 and when it arrived I realized I needed a size bigger so I called customer service to exchange for size 8. When the order was completed the sales rep went over the whole order with me including the size, sent me the return slip for the size 7.5 and charged my credit card a 2nd time.

I make shoes, so I know how to size a shoe or two. Shoebuy does not. I called this co. before I ordered a pair of boots to see if they were in mens or womens size and was told they were a womens size! The next day I called and ordered the boots, and they sent me... wait for it... mens size 10 when advertised as a womens!!! WTF!!! I will NEVER recommend this co. to anyone, EVER!! The manufacture size states these are a mens size product, but Shoebuy didn't get the memo. Do yourself a favor and click the hell off Shoebuy as fast as your finger can hit the ** mouse!!! There are PLENTY of other sites out there to do your shopping. RUN as fast as you can from Shoebuy.com!!! Very bad business.

The only reason that I bought 3 pairs of shoes from Shoebuy.com is because it is pasted all over their website that shipping is free, easy return. Well they charge a $6.95 restocking fee for each pair of shoes you return. Their sizes are not accurate. I asked them to waive the fee and they said no. Well they hide the restocking fee under HELP! I will never ever purchase shoes from this company again.

I requested return labels several times. The company failed to send them each time and when I emailed customer service they advised it was past the date allowed for returns and exchanges (even though my first and second requests were not). They suggested I ship the items back at my own cost and they would consider issuing a refund minus restocking fees. Don't buy from this company unless you're certain you won't have to return or exchange. If not for their poor customer service, they'd be a good choice for all my shoe purchases. I think I'll just donate the shoes.

Bad Customer Servicing: I spend from $120 - $170 on shoes. I spent $130 on a pair of the OrthoFeet Shoes in Oct. 2015. The sole on my left shoe is now flapping off after only 11 months. So after mailing the shoes back to the company I asked them if the could re-sole the left shoe. They sent back my shoes in 4 days saying: "We are unable to accept the merchandise back for credit ..." They obviously couldn't read my letter and I have Payless shoes which are years older than 11 months. Bad Customer Servicing Shoebuy.

Have always had a great interaction with Shoebuy. This is the only place I ever get shoes from. I just placed an order for two new pairs of running shoes. I accidentally forgot to apply their 20% code. So, I called customer service right away and the guy said the code didn't apply to the shoes I had ordered, but gave me 15% off anyway. The only thing everyone on here seems to complain about is returns for $7, which to me, online is pretty standard. Their website doesn't say "free RETURNS", it says "free EXCHANGES". Love Shoebuy.

PLEASE do not waste your time or money shopping from this company. I ordered dansko shoes on september 9, 2016 and paid the $20 extra for next day shipping. I never received an email stating my order had went out. I called and a lady was nice and told me that although you pay for next day shipping. It may take 1 to 5 day for the order to even process. I asked, "If that was the case could I cancel my order, being that I needed these shoes by next Monday on the 19th for my nursing program." She told me that she couldn't cancel the order. She said that she could look and see where the shoes was coming from, supposedly they were coming from Pennsylvania. Others had ordered around the same time that I ordered and their orders had been shipped already, so she assured me I would get the shoes in plenty of time.

While the "Free Shipping\Free Returns, No Worries" are plastered all over every page of their site, what they really mean is, "Unless you read the fine details, in which case, if we don't have the shoes that you ordered in your size, we'll charge you $7 if you return them to us". Significantly different from what their ads suggest. And don't bother calling to ask them to honor their ads. Yet another agency that'll do anything to get your order except for honoring their ads.

I bought a pair of Clark's sandals through Amazon. They were defective. I had surgery and was out of commission for 2 months, so when I went to wear the shoes, shoes.com wouldn't stand behind them and give me a return or even an exchange. I wore the shoes twice and noticed the right one squeaks when you walk. It is irresponsible and unreasonable to NOT stand behind your products, even if it's past 30 days. What a con this company is, and I will never order from them again. I intend to post online everywhere to let people know that they are not reputable.

I ordered a pair of shoes from Shoes.com. It was the worst online experience that I've ever had. This company could single handedly kill online shopping. After waiting five weeks for the shoes that were never sent I started calling the contact telephone number. The email that I received from Shoes.com said that the order status was IN PROCESS. It took six calls and a couple of hours on hold to finally talk to someone at Shoes.com. I canceled the order and told the representative that I would never do business with Shoes.com again.

I ordered a pair of Red Wing Beckmans from this website during a sale along with an extra code for an extra 20% off. When I received my boots, I noticed there was a defect in the stitching on the vamp of the boot. I decided to call and ask for an exchange. They said they were out of my size in the color I had ordered but said there was a lighter color available, so I said that that was fine. I just wanted something without defects. The customer service rep then told me that the new price was around $80 more expensive than it was when I first bought it and I would have to pay that difference. The website explicitly states that you pay the same price on exchanges. Absolutely disgusting business practice. They sell you defective products cheap then make you pay extra to get something without defects. Definition of bait and switch, should be illegal. Do not buy from this site.

I bought shoes from Shoebuy.com in the past a few times and returns and exchanges were all free. Decided to buy shoes from them recently and when I called about returning them, I'm just now informed of a $7.00 restocking fee! I've returned shoes in the past and ordered these on the phone but there was no mention by the rep that took my order or anywhere I saw on the site that mentions a restocking fee. This is a change only in effect a year but they hide the fact of this change from the customer. Bait and switch. Their sizing is also defective: 9.5 too small, 10 too big... I will tell everyone I know DO NOT BUY ANYTHING from SHOEBUY.COM!

This company is absolutely terrible. They never sent a Christmas gift and didn't let me know until too late. Now I just had an AWFUL customer service issue in regards to their $7 restocking fee!! The "supervisor" is snide and rude and how they get away with this service is beyond me. Don't waste your time. Use Zappos or any other reputable company.

Make sure when you try to order an item and have it shipped next day air (which is a charge of $20) that you check with them before ordering. As they say, some items can be shipped next day air and some CAN NOT. They do not tell you that on the website as you are ordering your item. I also called after placing order and was told it would be shipped out that day. THAT WAS A LIE. Called back next business day and next customer service rep said no, the shoes I ordered can not be expedited. These were $149.00 shoes. So after the website makes you believe that it can and a call to customer service told me it would be. It is a lie. So please be aware.

I just want to share the horrible experience I have had with ShoeBuy.com, so other people don't make the same mistake I did. They sent shoes that I ordered to my old address (despite the fact that my current address is in my account and it was correct when I placed the order). They have refused to help me at all. They insist that it was my error. When I make a mistake, I will admit it, and take steps to fix it, and this time, I did not make a mistake. Shoebuy.com did. And they will not fix it. I will never buy from them again and I am warning all of my friends here not to buy from them either. It's been a horrible experience.

First time user of Shoes.com and my experience was fantastic! I ordered 6 items total: two pairs of boots, a tee-shirt, pair of socks, running shorts and a running jacket. My order was completed in a very timely manner and almost everything came in on time as well - actually came early! Prior to my order being shipped, I had received an email stating that one of my items was canceled due to this item being out of stock and unavailable from their vendor. To make amends, they gave me a $10 off coupon (of course full refund for that item as well) which was fine by me and very satisfactory. Granted I was bummed (they were SUPER cute boots) but nonetheless, satisfied with how they handled it.

I purchased shoes through Amazon.com from the seller Shoebuy.com. Not only did the delivery process take two weeks, the item never arrived and was returned to Shoebuy.com. When I questioned the delivery of my order they told me it was returned to their warehouse and would refund my purchase less a $7 restocking fee. Are you serious? Charging me a restocking fee for a purchase I never received? The shipping address was correct as I received the other items I ordered from Amazon.com to the same address just fine. I have never been so disappointed with a company. DO NOT BUY FROM THIS COMPANY!!!

Bought a couple pair of shoes in my usual size. They didn't fit. When I went to print the return labels, discovered the $ 6.95 "restocking fee" for each pair. Dug down deep in the fine print (not easy to find) for this disclosure. It is very deceptive as their banner blazes "free ship & free exchanges". I called to complain because they didn't even have a different size I could exchange for. Customer service tried to get me to purchase something else. After keeping me on hold a long time while they checked with a supervisor, was told they would just charge 1 restocking fee and sent shipping labels. Of course when I got my return statement I see they did not do this. More deception I think just to get customer off the phone. I will never use this company again/despise Shoebuy. Oh well, consider it a cheap lesson. I hope this review helps someone else avoid a rip off experience.

I was a little apprehensive buying from shoebuy.com after reading all the negative reviews over here. However, I was still attracted to the huge discount I would get if I use the $30 off coupon code on my $89 pair of Keen. That's a whopping 33% discount and I couldn't find anything cheaper than that. Besides, most of the negative reviews were about the restocking fees which wouldn't affect me since I already know my correct size. Foot Locker has restocking fees too, I already learned my lesson from them. Anyway, I wanted to buy three pairs of Keens but since it was my first time buying from Shoebuy, I decided to buy one pair first and see if they were selling authentic shoes. I read somewhere in here that Shoebuy sometimes screws up orders and give the wrong color etc, hence my apprehension.

Terrible customer service. HORRIBLE COMPANY! I ordered my daughter a backpack 10 days ago and they say it will process within 1-5 business days. At the 7th business day I called in and they said they would look into it and get back to me. It is now the 9th business day and they have never gotten back to me. I am really sick of calling in and getting the least knowledgeable people on the phone. They have no idea what they are talking about or how to handle your issues. Now they say they can't answer my questions and will have to find a supervisor to help. Here is the kicker. They don't offer refunds even if the order doesn't ship. Order cancellations can only be made within 30 minutes of your order being made. WHAT A SCAM! DON'T BUY FROM SHOEBUY!

No. No. No. Don't be lured in by initial low prices. Do not buy from this company. I bought a pair of running shoes, and they didn't fit right. Called the company and heard about the $6.95 restocking fee for a return, which I later found in the small print. If I exchanged them for another item, there would be no restocking fee. So I ordered a pair of running shoes for my husband. I later got an email from Shoebuy, saying they had received my return and were crediting my account, less the restocking fee. "We were unable to process the exchange you requested for Shoebuy order #** because you have requested an item that is out of stock." Out of stock? The replacement shoe was still showing as for sale on the website. I talked with a customer service rep and then with a supervisor. They would not budge. So I simply called the credit card company, they looked into it and upheld my complaint. Just don't ever buy from them.

I have read several negative reviews of this company; I want to add a STELLAR review. I have never had an issue; right shoes, right sizes all the time. Yes, they now have a restocking fee, I am sure because people took advantage - buy a shoe for an event, wear them, and return them as 'not fitting', 'not quite right' - but hey, lots of places have a restocking fee.

Placed a purchase at ShoeBuy with after reading their return policy, which stated they would pay for shipping -- did not realize they had a $7 restocking fee per item. My $140 return was nearly slashed in half to $76. Will never buy from them again and will advise others against shopping with them in the future.

First of all, I had not used this website for a while, and then I realized they charge $7.00 if you make a return. If you make a exchange, the return is free. Second, I made a return and they emailed me a return label [you can't print it from the website]. When I clicked on it, I got an error message. It took three calls and seven emails back and forth to finally get the right return label. I had nice experiences in the past with Shoebuy, but their return policy and their customer service have decreased its quality.

It's the first time I've shopped on Shoebuy and it is literally a terrible experience. One of my shoes were shipped out and then shipped back to their warehouse (excuse me???). I called them about it and they asked me if I wanted to replace an order. I told them that I would order again if they could ship it faster because I need it for my mother's birthday. The agent "guaranteed" me that they would use UPS 3-day shipping.

After the moment I prematurely placed my order I retracted it at the Norton Shipping address and also sent an email to Shoebuy headed Stop my order. And seeking verification of the sliding scale for their shoe sizing. At the time I also wanted to place a second order for some runners and wanted them on the same order in the hope of saving on postage. My sizing is 8-8.5 so and ordered a 9. The shoes arrived in a matter of days. They are too small and they have heel slippage. Which could be a trend of the shoe because there are 2 types of extra inserts provided. They instruct to insert if shoe is too big or has heel slippage. The price of the shoes and postage once converted, at their and/or Pay Pals determined currency rate, have amounted to $217 ASD. They were advertised at $119 USD.

They sent me the right box with the wrong pair of shoes. Called to let them know. Took half an hour to place a report. Returned shoes with note. Still charged restocking fee for their mistake. Took 45 minutes and three people on the phone to get a promise of a "one time credit." Totally rude and incompetent service. Will never order from them again.

I received my package yesterday and these are no way what I expected. These shoes have only the NAME and have NO support. I want to return them and get a refund. So disappointed. No arch support, light weight and CHEAP. :-( SO ANGRY - time wasted anticipatory of a good shoe. Instead I got a pair of cheap flip flops!!! Disgrace to the reputation of Dr. Scholl's Shoes. They are being returned. Hope my reimbursement doesn't take over a week. I'd like to buy better quality shoes. I will report if it dies.

UNBELIEVABLE!!! You don't wanna know what happened to me! I bought a pair of Nike shoes. After 5 days they arrived a different pair of shoes and even with different colour. I ordered Nike 5.0 black and white and arrived to me another pair of shoes of different brand who I don't know and pink and grey colour. Pink and grey colour! And again pink and grey colour! I am a man!!! So ok no problem. I send an email and I ask to give them back. After 4 days nobody answer me then finally some did. The answers were different. Every email had a beautiful story for fantasy movie, I should forward the message to Steven Spielberg. One of this was... It doesn't make sense. "You send the shoes back you will spend lots of money and time." What? I have to spend what??? You gave me the wrong shoes with the wrong colour and I have to what?

We're told 60-day returns. I never even accepted the order because they were charging £20. I let Shoebuy know that I returned it. The message I got was they could not accept and UK would destroy if not claimed so I had no choice but to call UPS to return it only to be told I would now need to pay £28. This is the worst place I've ever ordered. Never again. Trust me. Do not order or you will regret.

I returned shoes that were too small and they will not allow me to receive another shoe but instead they are sending the same shoe back because the box was damaged. I will never make another purchase from this company. After calling twice this issue was still not rectified, I was not allowed to be transferred to any higher-ups within the company. This is poor customer service.

I purchased shoes on 4/30, received them on 5/4. The policy states that you have 60 days to return your purchase. I tried to return them on 7/1 (61 days from purchase; 57 days from receipt) and was told I was too late. I was late because I was in the hospital and called the day I returned home. They didn't want to hear it. I can only recommend that people use any of the other hundreds of sites available for purchasing their shoes. This site is should be shut down.

I brought what I thought were flats, but ended up with two inch heels. When I tried to return them, I was told that there was a "restocking fee" of $6.95. When I purchased them, the website claims it is so easy to return with free shipping, but you have to dig a few levels down to where they finally tell you that they charge you a "restocking fee" of $6.95. So, free return shipping really is not free. I spoke to customer service and told them that this was a deceptive practice and asked them to waive the fee. Customer service could not care less, they just kept saying they "were not able to" waive the fee, but of course they could have. They also did not address that the product was not a displayed on the website. I will never use this company again!

I've purchased from Shoebuy for a few years and never had any issues. I received 2 pair of shoes today and one has OBVIOUSLY been WORN, STRETCHED OUT SHAPE on the TOP of the right shoe and the 2nd pair hurts my feet. I can't believe they sent me a worn shoe for any amount but these were $128. And I have to pay a restocking fee to return them! I have never had to pay a restocking fee before. I will never buy here again and I will write a poor review every chance I get. BE WARNED. THIS IS NOT A REPUTABLE COMPANY!

I have been a long time customer of Shoebuy.com, and they have always had free returns. I ordered 5 pairs of shoes and only one pair fit. When I went to do the returns I find that there is a $6.95 restocking fee on each return. They never once informed me that there was a change in the return policy and it's printed free shipping and free exchanges, which to returning customers looks the same as it always did. I will never order from them again and I encourage everyone to think twice before ordering.

Their response was, if I refused the delivery, they will not refund me and UPS will declare the shoes as abandon.

I ordered knee stabilizers and I was sent elbow stabilizers. The customer service representative who assisted me in rectifying the situation placed an additional charge on my account without my knowledge or approval. When I called back I was informed that the transaction was run as an exchange and the additional charge should be removed once they receive the elbow stabilizers that they sent me, that I didn't order.

In the process of trying to buy new shoes, I ended up ordering 7 pairs total including the exchanges. Three of the seven pairs were defective. One (Merrell) had no cushion on the inside and you could feel the bumps of the bottom of the shoes. One (Merrell) had a defective left shoe that was too tight and felt a size too small. The last pair (Merrell) had a bump around the arch that was not like the right shoe. I believe they either sell defective or seconds especially in Merrell products. Also, when I bought the first two pair of shoes, they had a banner across the page that said Free Shipping & Free Returns but it was a lie. I spent $21 on returning the crap they sell. I bet they make a million on hidden return fees each year. Don't buy their defective/seconds merchandise!!!

I am completely dumbfounded by the fact that this website has so many bad reviews. From reading most of them, the main problem seems to be issues with sizing - and people ordering the wrong size. If the customer service is as bad as everyone says it was in terms of returns, sizing issues, etc. make sure to actually go to a retailer which carries the shoes you ordering if you are not 100% sure what your size is. Before I ordered my Uggs I went and tried them on at some random shoe store to make sure I had no issues. The next day I ordered them, and they came fast, and they were perfect! Fit like a glove. The best thing about this was that I got 30% off of the Uggs - meaning I saved $45, when I used one of their promo codes. This is now my go-to site for ordering shoes now, and it's great if you want good deals.

I purchased a pair of shoes from Shoebuy on April 30 using PayPal. They arrived on May 9 and didn't look good on, so I was going to return them. As others here have noted, Shoebuy has a hidden "restocking fee" of $6.95 per item on returns (more about that below). Free return shipping is only for exchanges. Rather than pay the fee, I exchanged them for a different pair, using the company's online exchange process. In their online process, they won’t e-mail you a free-return shipping label unless you place a new order at the same time.

My wife recently experienced a trial with breast cancer. I am trying to clear up some extra items that have accumulated during the ordeal. One item was a pair of shoes from Shoebuy.com that were bought 74 days prior. I was told by the representative and her supervisor that there were no exceptions. Not even for people dealing with terminal illness. If you want to support those dealing with breast cancer, or any kind of disabling illness, PLEASE DO NOT SHOP AT SHOEBUY.COM. Anyone can wear a pink ribbon. Putting Shoebuy.com out of business really shows that you stand with breast cancer survivors.

Shoes.com refunded the $5.99 s&h charge. I'm pleasantly surprised, and will happily do business with them again.

As an experienced online shopper, was happy to place my first order for 9 items with shoebuy.com. Unfortunately none of the items fit and I opted to return, not exchange them. Discovered there was a $6.95 PER ITEM restocking fee so the return cost me a whopping $62.55. Neither shoebuy.com's homepage or the order confirmation I received mentioned the restocking fee. It's in the fine print under Returns link at the bottom of their site. As a business owner myself, I understand the intent of restocking fees. However I think this is excessive and misleading. Unfortunate for their customer service employees...guessing they talk with lots of unhappy first time customers.

I wanted to order a particular shoe that wasn't made of leather, as I am an ethical vegan and do not wear leather. After looking at the website, I found one that listed the material as PU leather. At the time, I did not know this was "bicast leather," which is leather mixed with polyurethane. I called to ask a customer service rep what the material was and was told that he couldn't tell from their website, but that he would check Amazon's website to see if there was more information there (really?) He didn't know and assured me that I could return the shoe without a $6.95 restocking fee if it did in fact contain leather because their site had inadequate information. When the shoe arrived, I noticed the universal symbol for leather on the inside of the shoe.

Joined the long list of deceived customers who thought they were getting free shipping and returns from this duplicitous company. Despite advertising "free exchanges" on their website, they charge you a $6.95 restocking fee when you return shoes. Wrote to the President and CEO of the company and never received a response.

I just wanted you to know that I did have a problem with my purchase from Shoebuy. I returned the shoes after receiving them because they were too tight. I only tried them on, walked across my living room, and put them back into the box. I sent them back. A week or so later they shipped them back to me and told me they were dirty and creased and they could not accept them. I called, they told me to take pictures and they would review the case. I sent them the pictures on April 19. They told me it would take 3-5 business days to get back with me.

I made an online purchase with Shoebuy on Apr 13th. After 2 weeks or so I found it strange that I had not received the package. When I checked my acct and the tracking, I realized it was being shipped to the wrong destination. I called the customer service and was informed that it will be investigated. On May 10th, I was checking my emails and in my SPAM, I saw an email notifying me that "they was sorry. I was unhappy with my purchase" and they have received the item that "I returned" (an item I never received) and they will refund my money minus the restocking fee of $6.95.

I ordered a pair of shoes from Shoebuy via Amazon. Shoebuy sent the wrong shoe color and stated that was what I had ordered. However, I screenshot my order the moment I paid for it. They would not believe me or have me email said screenshot to them. I am only able to return after paying a stocking fee. Very unfair and misleading. The customer service rep, Monique, said after listening to my request for a full refund, "Well, that's not going to happen". DO NOT EVER PURCHASE ANYTHING FROM THIS COMPANY.

Do not buy from this company. They make you think that you can return shoes at no cost but they have a restocking fee which of course is in the fine print. I even bought two pairs of the same shoes thinking that I would return one. Neither fit and now to pay two restocking fees! Buyer beware!!! Stick with Zappos for your shoes!!!

As with just about every review, here on Consumer Affairs and elsewhere, I absolutely agree that Shoebuy is the worst company I have ever dealt with. Had I read the reviews, I would never have bought anything from them. The worst customer service! Send them an email? They ignore it. Call them? They put you on hold and no one ever comes to the phone. Stay away from Shoebuy!

After purchasing shoe through AMAZON which ended up being sold by SHOEBUY.com I returned them. They sent them back and just said "excessive wear". These were Skechers Walk-on shoes. Poor design by Skechers. The round circles came loose and some fell out. You can see all the original groves on the bottom. So now I am out shipping back to them. They said go talk to Skechers. Additionally, could not understand the service rep when I called them after they returned the shoes. Good news is I took the issue up with AMAZON, they gave me a refund for the shoes. Thank you AMAZON. Shame on SHOEBUY.COM.

Called in for an exchange of an item. The Rep I spoke to confirmed the availability of the goods and said I was lucky that the correct size is available for exchange. An email was triggered when they received the goods I wanted to exchange - Email explained that they are processing the exchange. After a week of waiting, I called the customer service to know that the product was not available and all they can do is just refund the amount. I did not get any communication from their side until I called them. The site says FREE EXCHANGES. When you try to do the exchange yourself they will sneak in some amount in the tax part to cover the expenses. I called in for incorrect taxes and Rep confirmed that they do that purposely.

Their 110% price match is horrible. I sent a screenshot to price match a pair of shoes at another site. It clearly shows that the shoes are available in the same size and color desired from Shoes.com. They won't match and just keep sending me a generic email back of the rules of the 100% price match guarantee. I don't know how else to show them it is available on another site other than sending a screenshot of the actual pair of shoes in my cart. It is time and date stamped to prove it's currently available. Why make it so difficult? They lost a customer for life.

Change in policy is hidden in the fine print. The words FREE RETURN continue to be displayed prominently across the top of the site. Hidden in the fine print though, you will now find a restocking fee. I must try on shoes to know if they run large or small. If I'm going to pay a fee each time I order, I'll shop elsewhere. You should too! SHAME ON YOU Shoebuy!!!

Worse place ever! I placed an order on Converse on April 5, 2016. UPS made the delivery on April 7 1:48 PM at front door. I work 9:00 am to 5:00 PM. At the time I got home, no shoes or proof of the delivery. I claimed to PayPal, horrible support, they sent me to claim UPS, when I didn't deal with them, that is not my problem. I opened a case, that they closed later against me cause they track shows been delivered! This is like a joke, why I have to deal with UPS when I didn't contracted them? There is no proof of using, no money and no shoes for me, but Paypal closed the case as nothing!!! Showbuy.com wash they hands as payPal well. DO NOT BUY ANYTHING FROM THIS COMPANY, IT IS THE WORSE PLACE EVER AND SCAM PEOPLE AS NOTHING!

As a past customer of ShoeBuy.com, I ordered two pair of shoes without reading the "fine print". They had always had a free shipping and return policy. It has been a pleasant shopping experience in the past, but NO MORE! I have hard to fit feet, so the luxury of online buying at no risk is appealing. Plus, I am not embarrassed in the store when they can't fit me for shoes. Now ShoeBuy has a new policy... $6.95 restocking fee per shoe! Outrageous! And a phone call to "customer service" was equally infuriating. Be forewarned, they will not waive the restocking fee. $14.00 out the window! Lousy service. I will never do business with ShoeBuy again and hope you don't either. Shop at Zappos at no risk!!! To ShoeBuy: was it worth $14.00 to you to get this bad PR. Ex-customer.

DO NOT BUY FROM SHOEBUY.COM! I purchased a pair of shoes that were too big. I tried them on and immediately put them back in the box. I sent them back and got them returned to me a couple weeks later. Shoebuy said they were returned because they were worn. I said I just tried them on and put them back in the box. After a review they said they would do nothing. If you buy from them you take a chance if the shoes don't fit. Buyer beware.

I ordered a pair of Crocs Patricia II Espresso/Mushroom women's size 7 from Shoebuy.com on April 20, 2016. I made the color selection and size based on what Shoebuy.com showed they had in their inventory. I made the purchase through my PayPal account which they took out of my account immediately. They state that it takes 1-5 business days to ship the shoes. On the 5th day (April 26, 2016) when the shoes were to be shipped I get a cancellation of the order from Shoebuy.com and a refund of the purchase amount. The explanation was that they did not have the shoes in stock. When I called their customer service I found that they do not even have any inventory of shoes but instead have the order drop shipped from the manufacturer. They even admitted they don't even know what the manufacturer has in its inventory.

Correction of a previous review - there is no return charge if you exchange for something else, only if you want a refund. They do pay for return postage though. My problem is they don't stock. Everything is shipped from the manufacturer so you wait about a week for your purchase. Other than that, OK if you're willing to wait that long.