Shoes.com Reviews

Contacted this useless company and told them I did not get my slippers. UPS said they delivered them, yes but to where? They said they would get back to me, never did. Escalated problem with PayPal, they sided with Shoes.com. I had other deliveries that week, so no one took them off the stoop like Shoes.com is saying. I lost money because the UPS guy delivered them to wrong house! No big deal now, Shoes.com is off of my list of online stores. I will shop at OnlineShoes.com now and many other places. Congrats Shoes.com, you lost another customer.

I placed an order on Dec. 16 with a 3 day shipping fee. Received a confirmation email on December 19 stating it was on its way. I did not receive my product until Dec 26. Spoke with a rep who was very curt and rude. She hung up on me while I was waiting for a supervisor. I called back again and got hung up on again. I will never use this company again and will spread the word for others not to use them as well.

We bought a pair of $150 Uggs for my daughter for Christmas; the size turned out to be too small, but the box had been discarded with other items. They would not even consider allowing an exchange, even if I bought the second pair outright and returned the first in the new box. So we have a brand new, completely useless pair of Uggs. All they would say is "I understand this is frustrating for you, but this is our policy." I can't recall running into this kind of inflexibility with any other vendors.

I ordered shoes for a Christmas gift on December 17 and selected UPS Select 3 day shipping, they were shipped out the same day. I got notified that the shoes will be delivered on December 27! They responded that it was UPS's fault.

Placed an order on 12/16/2017. This is supposed to be a Christmas gift for my son. I was promised free expedited shipping. Just found out my order won't be arriving until 12/27. That's 11 days. Their customer service is rude and unhelpful. Their Facebook page is all complaints. I can't seem to find not one happy customer. I just hope and pray nothing is wrong with my order because it doesn't seem like they respond to email or can provide a return shipping labels.

Charged and never received the item. I bought the shoes on Dec 9th. Was told they shipped on Dec 14th and told it was not in stock on Dec 20th 5 days before Xmas. This has been such a letdown. Never been treated like this before. I was lied to on 5 separate phone calls. How does a company do this?

I bought shoes online. After receiving them I tried to exchange for a different size. On their website they had no record of my buying the shoes or the order number. Then I tried calling their service department. I was put on hold for a long time until I finally hung up.

On November 29th I ordered two pairs of shoes. I received confirmation that they had shipped and a UPS tracking number on Dec 2. My account was charged on the 3rd. Nearly 2 weeks later the shoes still have not shipped, and customer service tells me that they will refund my money after the shoes are returned to their warehouse. How can shoes that have not been shipped be RETURNED? It's time that the Federal Trade Commission looked into this pattern of violations of their rules for online sales.

Sent back 2 pair of ankle boot, 1 was an exchange and the other a refund. Since they were 2 different types of returns I couldn’t send them back in original box. Sent them back in the shoe boxes with appropriate labels, but they stated they were damaged and refused refund. When I called them and spoke to a rude customer service rep. and then her ruder supervisor I was told that because the shoe boxes were “damaged” they couldn’t accept them for a refund and exchange. The damage must have been the labels and tape and some UPS dirt on them. The supervisor said even though the boots were okay that people expect “pristine” shoe boxes. Huh? Who cares about the shoeboxes if the shoes are fine? I filed a dispute with my credit card company.

I ordered a pair of Sketchers Sneakers, never a good idea to order new shoe brands online. They arrived. No return label. I tried them on right away. They didn’t fit. I called Shoes.com. They said they no longer add the return label in the box with the shoes and they have to email or send you the label. I asked them to mail me the label (no printer). It’s been a month. I called them back to say I haven’t received my label. Then some smart mouth girl says they have sent it, but they will send it again! Please! There are too many places to buy shoes now and most stores have great sales. I'm sticking to buying things at stores where I can return things If I have to and try things on. The last thing any of us need to do is spend our money to support terrible business practices.

On November 27th I purchased a pair of BearPaw Abigail Boots for my niece as a Christmas gift. I received an order confirmation that day, however after over a week, I never received a notification that my order had shipped. So I logged on to Shoes.com only to discover that it said my order was cancelled. I sent an email to the company and received a response the next day stating that they were out of that particular boot. Okay, well that's all fine. But why did I not receive an email or someone contact me to let me know? I then had to search elsewhere to find a pair of these boots. Poor customer service!

I ordered a pair of shoes on 11.27.17 and on Dec 11 still hadn't received a shipping confirmation. Called Shoes.com and they stated my order was cancelled on 11.29 due to the product being sold out. They still billed my card and never let me know that the order was cancelled. I'm now having to dispute the charge in order to get my money back for a cancelled order. WTF!

Went with Shoes.com to purchase Timberlands for my daughter. Great price overall but had I known I would run into issues with the company, I would have paid the extra $70 to get it somewhere else. I placed an order the weekend of Dec 5th. My card was declined due to the bank flagging as possible fraudulent charge. But the money comes out anyways. I called the company to see if I was still getting the shoes I ordered. They said that they had nothing showing that they received any money from me and I should call my bank.

This company needs to be put out of business. We ordered a pair of slippers. They advertise "free shipping." Not really. We sent the slippers back to exchange for another size. They deduct 6.95 from the return as a "restocking fee." Disgrace. We got the new slippers, they were defective and still didn't fit right. My husband tried them on, stood up, took a few steps, then we sent them back. THEY SENT THEM BACK TO US SAYING THEY WERE WORN and couldn't be sold as new. The label on the sole slipped a little. I saw a tiny piece of fuzz stuck to the label. THAT IS IT. STAY AWAY. I will do a chargeback on AMEX and hope for the best.

I ordered a pair of shoes and they were too large so when I called them back to order a different size they said they would not be getting that in. They said they would refund my money only for the shoes but charge a restocking fee of $6.95 which was not documented on my order if I had to return them. Don't buy anything from this company.

I placed an order on Wednesday December 6th with Shoes.com. I paid an extra $5 for 3 day shipping because I needed the item by a specific date. With three day shipping I expected my package on Saturday December 9th. I received a shipping notice with a tracking number and when I checked it it said the package was not due for delivery until Monday December 11th. I called Shoes.com and the associate explained to me that three day shipping does not mean that I will receive the package in 3 days; she said that by their terms, it means that they have 3 days to actually deliver the package to the shipping agency. This is very deceptive and they refused to refund my $5 expedited shipping fee. I will never do business with this company again. I will also be filing a complaint through PayPal.

I don't know what happened to this company. When it was Shoebuy I had no problems. Fast shipping, great customer service and excellent shoes. Well that's all gone to hell. I placed an order on 11/28 for 2 pair of Propet shoes. I was charged immediately. I waited 6 BUSINESS days for an email about shipping and when I didn't get one, looked my order up and saw it was still "in process". Called the company. First one hung up on me. Second one disconnected me. Third one told me I could not cancel my order, even though it hadn't even been received by the warehouse yet.

Re-activated an old account. Received a flyer with a promotional code for a 30% discount in the mail. Flyer advertised certain brands. Carefully shopped, selected 2 pairs of boots, entered promotional code which was supposed to be applied at checkout. Checked out, code was not applied. Would never have considered purchasing these boots without a discount.

I placed an order on 11/27 17 for 3 Kangol hats, up to date I cannot get a response on my order. I called customer service once and was told my order was in the last leg of processing. Today is December 5th and still no order.

I ordered a Pair of Boots this Morning 12/4/17... I called 30 min later and cancel the order... About 2 hours later I get a Tracking #... These Crooks Sent the Boots after they agreed to cancel the Order. Let's get the word out and put these lowlifes out of Business.

The boots I ordered do not look like the ones pictured, and were impossibly narrow for a medium width. A restocking fee is absolutely ridiculous. What if I don’t know the peculiarities of that boot? What if they don’t fit and I’ve always been true to size before? How do you keep customers? I’m through. Zappos it is.

I am ABOVE AND BEYOND DISAPPOINTED in this Company! The "Manager" is unprofessional and does not look for the customers best interest! I ordered 3 pairs of kids shoes and my total was $85.00. I had a discount that made my total about $59 and some change. I paid for the order in full then I was charged separately for each item that was shipped which is ridiculous and nowhere did I read that I would could charged 4 different times! Nobody attempted to assist me but simply proceed to tell me I'd still have to pay for everything therefore I WILL NO LONGER SHOP WITH THIS COMPANY AND I WANT ALL MY MONEY BACK IN MY ACCOUNT. Y'ALL CAN KEEP THE SHOES!!!! If I could give 0 Stars I would!!!

I placed an order and waited ELEVEN days for it. I was of course charged immediately. UPS delivered somewhere... But not to me. Shoes.com is making me wait another three weeks (THREE WEEKS!!) for an investigation. And then what? Wait for them to fool around and send me a second order? So the order I placed could end up taking close to two months – if I get it at all. I could go hunting, shoot the cow, tan the hide, dye the leather, and make my own boots in that amount of time. I am sitting here empty-handed – minus what I paid this no-good business.

The shoes I purchased did not fit well my feet. I walked it for twenty minutes but it hurt. There is no worn at all. This shoes can be displayed as brand new without any customer ever know they were tried. No damage, not even a scratch. Yet the return department put a picture of minor white sock fuzz left from my wool socks. This is so microscopic that I believe, because of the holidays and possible large number of returns, the business try to outsmart its customers with unreasonable reasons. I have never had any problems like that with any other online business. I keep all photos with me and would like this business to stop doing wrong to customers.

I ordered a few pairs of boots to try out as I have plantar fasciitis and need to get good shoes. Most pairs cost at least $150 so it isn't an easy purchase. I ordered two pairs from Shoes.com, two different styles. I liked one style better, kept that, but noticed it looked a little scuffed and the box was not the original. I decided to suck it up and keep them because I had a hard time finding them on Teva's and Zappos' websites. Zappos is usually my go to. The other pair I didn't like after wearing them around the house for a bit. I didn't notice anything on them that stuck out.

I ordered shoes from Shoes.com. When I paid for the shoes I had a shipping charge of 25.00 which I thought was excessive for a 100 dollar pair. I placed the order anyhow. When I received the shoes I had a COD charge of $24.20 from UPS. I called shoes.com and got a lame made up that minute excuse because I was in Canada there are extra costs associated. The problem with that is my shipping costs were calculated based on my location. So I ended up paying 50 bucks shipping on 100 dollar pair of shoes.

I ordered Ryka Lifestyle shoes and wore them for two days. By third day the shoes hurt my feet so bad I could not walk. I tried to return but Shoes.com would not take them back. How are you suppose to know a shoe does not work unless you wear them. I will recommend to all do not buy from Shoes.com, they do not stand behind their product.

I purchased online a pair of running shoes Oasis Item 120888257-1:ASICS GEL-Kayano 23 Running Shoe (Women's), the cost was over $99.00. I tried the shoes and went running by my street and realized they were uncomfortable and tight. The shoe was a size too small so I called them and requested an exchange for a bigger size. I sent them back (paid the shipping cost) and later to realize that they sent back the same shoes claiming that the shoes were wore. I called customer services and they were very nasty, very unprofessional, and with little help, basically I lost my money they refused to change my shoes and I am stuck with a pair of shoes that I cant wear because they are too small. This company is a fraud and they take advantage of people. Be aware when buying shoes online.

I personally wear primarily Merrell shoes. Most people who wear them know that the convenience of their availability in a variety of styles is very limited due to the fact that many stores don't carry the brand. I assume the lack of carrying the shoes has to do with the cost of them. Regardless Shoes.com has been wonderful to deal with. Both prompt to receive the shoes and easily accept returned items. I buy frequently from them and would recommend that everyone give them a try. 100% SATISFIED. :)

Shoes.com offers a lot of discounts. There is a great selection. I received my shoes quickly. I like the return policy. I've been happy with my purchases.

I had ordered 3 pairs of shoes not thinking that there would be a $6.95 restocking fee for each shoes. When this company was shoebuy.com there was never a restocking fee. This company better realize that consumers have a choice of where they place their order and not everyone would be as careless and naive as me. :(

This was in the fine print of ordering, and I did miss it, but be aware sending back any shoe is $6.95 per pair as well as pay the shipping. I did miss that but have not had that charge with other online sites so And unless you were buying a shoe that you know is a sure fit, might not be worth your while.

DO NOT PURCHASE FROM SHOES.COM!!!! I wish I had read reviews on this company... But like most others, we trust where we are buying. I purchased a pair of Lucky boots from Shoes.com and they sent me worn and damaged boots. After opening the box and seeing these boots, I called the company ASAP to tell them I was very unhappy with my purchase. They told me I would have to pay $6.95 to send them back. After receiving my return label via email I sent them back at a local UPS store 3-4 days after receiving the boots.

Really feel a dire need to share this review. Buyer beware. Dealing with the most horrible online purchase in my life. Ordered a pair of cowboy boots. Had to follow up with several calls just to confirm my order was being processed and what the status was. Each call rep would then send me an email with info I was looking for. Received an email from company that order had shipped and was delivered. Followed prompts for tracking which took me to UPS website, and showed order delivered in Hermitage PA. I live about 8 hours from that town with a car ride. Nothing delivered to my address.

I bought a pair of shoes from Shoes.com. When they arrive they looked good. I tried them on, they fit well. There seemed to be no problem. After wearing the shoes 4 times one shoe changed color and looked obviously lighter than the other shoe. The shoes had not been worn in the rain and nor had there been anything sprayed on them or anything like that. I sent the shoes back to shoes.com and ordered a replacement pair of shoes. The replacement pair came in the mail. They did not change color. Everything seemed great. Then a week later the shoes that changed color, that I originally sent back to exchange, came back to me in the mail saying they would not reimburse me for them as the shoes had obvious wear.

Bought a pair of Frye boots and took a chance based on terrible reviews. They were cheaper than normal. Sure enough they were delivered defective. It was like they were used and they tried to repair the spot. This is the first and last time I will buy from this company. They are a big RIP OFF. Pay a bit more for better service.

I bought what I thought was a genuine pair of Harley Davidson boots. But the second time I wore them the wedge pulled away from the boots and now the rubber from the bottom is coming off! $135 later and I think these are fakes. Customer service told me to send them to Massachusetts (on my dime) and they would then look at them and decide if they are defective. Whatever! They are not the real boots! Harley makes a better product than that???

I had to prepare for an out of country business trip that I was taking October 20, 2017, on October 15, 2017, I purchased a pair of Men's Steve Madden Jabber boots from Shoes.com. I paid for two day shipping, hoping they would get to me before the week ended; surprisingly on October 16, 2017, I received an email saying the shoes had shipped. Upon looking at the tracking information, I noticed that the shipping option that was selected was Ground and not Two-day. I then contacted Shoes.com via email and phone, and asked them why (although I paid for two day shipping) my package was being shipped ground. Their response was:

Shoes.com really doesn't care about customer experience. They shipped the wrong item, my husband called them back to return. He had the worst experience with the agent who didn't speak much of English. The agent said that she would send a paid return label and instead we just received the address to return it to. I have paid over $70 for all shipping costs there and back as well duties. But the company decided not to refund me for these fees!!! At the end of the day it is not the item I ordered. Why do I have to pay this much money from my pocket? Never buy anything from them. Surprised they are still on business.

I ordered Converse from Shoes.com, they came and I ended up with men's size 7.5 instead of women's 7.5. Took one look at the box and drove straight to UPS for a return. I just received confirmation that they received the return but there would be a $6.95 restocking fee!!! Unbelievable!!! I will never buy from there ever again! I will make sure everyone I know that they are horrible!

I bought a pair of Frye boots, which were too tight. I returned them and they returned them back to me saying they refused my return because the boots had been worn. All I did was try them on and wouldn't have had time to wear them even if they did fit. It was still in the 90’s where I live. I have gone back and forth with them and I am stuck with boots that don't fit. I believe that this is a huge scam. These boots are from several seasons ago and were apparently returned by someone else. Whatever you do, DON'T BUY FROM SHOES.COM.

Ordered shoes here and they sent the wrong shoes along with the wrong receipt. Called them and they denied it. They then finally admitted, after I shared the receipt, that my shoes were shipped to someone else. They then proceeded to tell me they would not refund my order or ship the correct shoes until I returned the wrong shoes. I shipped them via UPS and waited until I could confirm they had been delivered. I called again due to no refund showing up in my PayPal. The agent denied they had received them. Once I shared the tracking info and by whom they had been received at Shoes.com they acknowledged they had received them and asked that I wait 3-5 days for the refund to process. After 5 days, no refund (and by the way, no shoes) so I called back a 3rd time.

Received my shoes on a Friday afternoon. Wore them around the house and in the garage (cement floor). Returned the shoes via UPS the following Tuesday. Received the shoes back today with a note saying the shoes were dirty and unable to resell. I'm looking at the shoes now and do not see any dirt. I called customer service and they said if the warehouse sent them back, I'm stuck with a pair of shoes I can't use. Should have stuck with Zappos.

They send you the wrong size and then charge you a 7 dollar restock fee. Judging by how many times this happens on these reviews and all the different excuses they come up with, this must be a scam. I truly believe they are sending the wrong thing on purpose. The manager told us that we would get 30% off what we paid originally and when we called they put us through the ringer and said that it would only be 10 because we got 20 before. Their customer service is disorganized, disloyal and time wasting.

I placed an order for a gift 5 weeks ago. After learning that it was never received, I inquired about status. I received an email that it was taking longer than usual. A day later I received an email that the order was cancelled. A very disappointing first time shopping experience.

Have bought many shoes over the past few years for the family from shoes.com, and had never had to make a return or exchange. Well, finally got a shoe that just did not work for me - had them send me another size to see if that worked, and it did not. So when I tried to send back for refund, the shoes were sent back to me saying they had been worn. They sent photos to me online, when I said they had not been used at all.

I received my shoes. The left shoe was defective. I returned the shoes and was assessed 6.95. I even put a sticky note pointing out the shoe was sewn wrong. Shoes.com would not even remotely work with me. I do not recommend this company.

I ordered 6 pairs of shoes. Took over 10 days to get them all by mail. One of the pairs was shipped with the incorrect color. When I initiated a return, they wanted to charge me a $6.95 restocking fee to ship back the shoes that they sent to me in the wrong color! In addition, they wouldn't ship me back the correct color shoes, I had to first ship them back their shoes that were sent incorrectly with the wrong color, resulting in further delays. When I asked why this was, I was told it was to verify that I was telling the truth in getting the wrong color shoes shipped to me... What??? I had ordered 6 pairs of shoes!!! Their customer service frankly stinks as does their return policy - especially when they are the ones that make the mistake! I will not deviate from Zappos or other online shoe retailers again, what a joke!

After exchanging an item, I was charged a restocking fee by mistake. I called Shoes.com to remind them of the exchange order I'd already placed and paid for, which should have waived the restocking fee. The Shoes.com representative kept saying my exchange order "didn't go through" and I needed to contact PayPal, since that was my form of payment.

I couldn't find a specific dress shoe and had no luck until I found it here for a great price! I ordered the shoes and then looked at reviews the next day and was horrified with what I found. I figured I would wait the 3 days and make my own decision and they showed up today as promised. On time, right size, right color everything was as agreed. Thanks Shoes.com. I will be buying again soon.

I buy hiking boots when they are on sale so I have the pair I'm currently wearing and another pair ready. I bought my backup pair in February. Never been out of the box. My feet have gotten bigger so I chatted with them to see if I can exchange them. They said no. No. No. I usually buy from them when I can and have referred many friends there. I will no longer shop with them.

I ordered my items on a Tues. Received shipment confirmation via UPS on Wed morning. It's Sun and still no package. I called customer service, and they were horrible. Apparently they serve the right to 5 days before your added payment for the 2 Days. So 7 days. I've worked logistics. If an item is scanned in to UPS system, it should leave the facility THAT day by end of business when the trucks pick up. My order was in Received status on Wed. So the fact I still haven't gotten it means they didn't ship it priority. They tried to tell me business days are only Mon - Fri. If UPS had it, with Priority 2 Day shipping, UPS DOES in fact work the weekends! HORRIBLE SCAM ON THEIR SHIPPING!

I bought a pair of Eagles sneakers in a Men's size 12 and they sent me a Men's 5. I let them know that they sent the wrong size and I never heard back from them and I sent a email 3x and got no respond until the last time and they told me to look at my invoice and see that they only do refunds or exchanges. I didn't even get an invoice or receipt. What did they think I wanted. I wanted the right size shoes. A very rude response to my email and I still have these little shoes. I gave the shoes to my granddaughter. If I wanted to buy her some shoes I would have, but I will never order from these people again. It was their fault they sent the wrong size. Never apologized and asked to send those back for the right size.

I'd like to preface this review by saying I do about 75% of my shopping and purchasing online and have done so for at least the past five years, so I am an experienced virtual shopper. This particular buying experience was awkward infuriating from the very beginning. To start, the Shoes.com site touted a "site-wide sale" that lured me in. Unfortunately, the sale immediately excluded all but one of the items I wanted to purchase. I ordered that pair of shoes in two different sizes since I tend to run between sizes and would rather try them both on and send the one that doesn't fit back to the store. What should have been a twenty second checkout process took several minutes. The cart sent me through Paypal twice before there was anywhere I could review and submit the order. I did not click any buttons or try to interrupt the process--it made me log back into Paypal after it accepted my shipping address to make me confirm the billing address.

They used to have really good customer service skills before, now is a new company and the customer service skills went down to zero. I ordered shoes 2 weeks ago and they haven't send an email saying they are out of stock or tracking number. I just called and they don't even know when they are sending the shoes. I spoke to the manager and the manager same rude attitude as the representative that first took the call.

I ordered the shoes for my son, it did not fit well, so had to return it. I exchanged it for another pair of shoes and send the original pair in the same box. They just rejected the return saying: "Original shoe box used as a shipping box, box damaged unable to resell". No store has ever given me this kind excuse to not take the return. Don't take the return because of label on the shoes box, Ridiculous. Btw, the shoes box is perfectly fine, when I took out the label, there was not a single scratch on the box, I am attaching the photos. Customer service refused to do anything about it. Just said they will return it if I send the shoes again after taking out the shipping label.

Terrible business practices... Firstly, no order # on packing list, in fact "customer order#" is listed as my city and zip code... Secondly, $6.95 restocking fee PER item returned, even if only one mailing label required for the shipment... Lots of choices these days for on-line shopping... Will not shop here again.

I am an 18-year-old male who's been 6'5 since I was 12. The years have not been kind to my feet. I was told that I was flat footed at 14, and that from that point forward I would have to go to an orthopedist if I needed shoes. My insurance ran out, and I needed a new pair desperately. I jumped on the idea of shoes being affordable, and bought the cheapest ones that could fit. (I currently wear a size 17, extra wide.) I immediately regretted my impulse purchase upon reading the reviews. Naturally I worried that my shoes would arrive and be the wrong size or poorly made. This was not the case. Do not refrain from buying from this website. I ordered my shoes on a Saturday, and they came on Wednesday. I am very pleased with this company.

Unlike Zappos which sends return labels with shoes with free return labels, this place is ridiculous. The shoes didn't fit at all so I called them. They promised to send me a return label in the mail. 2 weeks goes by. No label. I call again. It will "take 7 days to send label." REALLY? WHY 7 Days? To maybe hang onto my money longer? ALSO, there will be a $6.95 "restocking fee." DUMB. For shoes??? Shoes are very tricky to buy online. Probably half won't fit properly. How do they plan to compete with Zappos which sends the return label with the shoes and doesn't charge a restocking fee. I hope these duds go out of business. They deserve to. Stick with Zappos. AVOID this company like the plague. Now I just have to see if the label arrives...

I ordered a pair of shoes from Shoes.com on June 13th, 2017. They arrived on June 19th, 2017. The shoes were too narrow for me (They were a size wide, but apparently I need a wider size for this type of shoe). At any rate, I decided to return the shoes... But time slipped away. When I went online (June 15th) to get the return label printed the web-site wouldn't let me do it. So I wrote customer service. I knew their return policy was 60 days... And it was June 15th - before the 60 days... But it turns out it is 60 days from the order - not from receiving the shoes. This seems pretty unfair to me and I certainly won't be ordering from them again. Customer service would not make an exception.

I ordered matching evening bag and shoes for an event. The shoes were shipped on time and I received them within a week. However the bag was shipped 10 days after my order and I still did not receive it. It was too late. I have inquired about it several times by email and each time the customer service wrote back that I will receive an email when it ships. By the time it was shipped I had purchased a different bag and matching shoes from elsewhere. So not only Shoes.com items were useless as the bag was shipped ridiculously late but returning things costs the customer $6.95 per item. Overall dealing with this company was a total pain.

I ordered 6 pairs of shoes. Returned 5. Received credit for only 4. Interestingly enough, the pair that cost the most (114.95) was the pair I didn't receive a credit for. After 3 phone calls James decided I would be reimbursed $65 for that pair. Solution for me: Never order from this company again.

I purchased a pair of women's New Balance Running shoes from shoes.com for about $85. I really liked the shoes and I was planning on keeping them so I threw away the box they came in. After a month and a half of wearing them 3 days a week for an hour, the pink part of the sole was completely worn away, while the rest of the sole was unworn. Being dissatisfied, I returned the shoes with an explanation that they were defective. I kept checking shoes.com for the status of my return and when the return status was no longer visible on the website, I called to find out the status.

On July 13 I ordered a pair of slippers for my wife's birthday. While I was 30 miles away and no one home, the tracking information indicated the package was delivered. Get home and no package. I call customer service and they tell me a claim has to be put in with UPS and then I will get a credit. All I want are the slippers. The claim was put in and eventually the UPS driver even came to my house to ask questions. He told me he was off the day of delivery and it looks like his substitute tossed the box near my door per GPS and the box was stolen. According to the response on PayPal, Shoes.com UPS alleges I personally received the package, then they had a second response and apparently it was received by someone I never heard of. Will never buy from the again. Learned my lesson.

I ordered a pair of shoes for a child on the 1st of August with a 20 dollar extra fee for next day air. I contacted them the next day to find out when the shoes would be here and they were like next week sometime. So I asked to speak to a manager and the man asked me "why" because he needs a reason to get a manager, I said because I don't want to talk to you any longer and he said that's not a reason. So they charged me for next day air knowing that because of the way they process things that it wasn't going to be possible that it wasn't going to be there in a couple of days. Total bad business to treat your customers this way. Not trying to be hard but one would think if you pay next day air on a Tuesday you ought to at least get it on that Friday but not the next week.

Have not received order from Shoe Buy which I placed April 18, 2017. Order was for sandals. Have not heard a word from this company. Also, I am on Social Security, and wanted a pair of sandals for the summer. No way to run a business. Would not recommend this site to anyone. Horrible.

Deceptive advertising with a 25% off the site, that did not apply to my shoes. That should have been my first "red flag." Received the shoes, way too small, discovered that there is a restocking fee. The shoes I ordered are not available in the size that I need, so not possible to make an exchange. I would not recommend this site for shoes, there are many other sites with better customer service.

Ordered a pair of shoes from Shoes.com. After reading the description of the shoes decided to try them because they were described as having good support and a patent pending design for good support. I have problems with my feet. I received the shoes with no problem, but I wore the shoes for about 1/2 day inside my house with socks on - the shoes did not have near the support advertised so I knew I wouldn't be able to wear them.

I rarely take time to pass along valuable information to consumers, but I feel compelled to do so now. I had never ordered from this company before, and failing to research their ratings, I made the mistake of ordering some shoes from them. (I have ordered from 6pm.com countless times, so I figured that Shoes.com was a reputable company as well. MY bad!!) The shoes I ordered were name brand shoes, known for their comfort in helping those of us with feet issues. The price seemed good, so I ordered 2 pair of shoes. When I received them, I determined that the shoes were clearly defective/not true to size. (With labels like this, I immediately thought they were NOT genuine name brand products, as these 2 companies have a reputation to uphold.)

I wish I had read the reviews prior to ordering. Because I had given these shoes as a gift to someone else and the box was inadvertently thrown away, the shoes could not be returned. The shoes were the wrong size and so could not be worn. We had all the other tags and info though. I know what company will never get any of my business again.

You have to use this company's customer service department to open a gone-missing delivery. THEY contact UPS and UPS calls customer and IF you miss the phone call, it is assumed you don't want to open the case and you start all over again with the process. WHAT kind of service is that? I wish I had read this site and the reviews before I ordered. Bad service, bad all the way around. Their delivery time is just disgusting along with an attitude from customer service.

Received 5 pairs ordered, as requested. Son did not like 3, so called in, while on computer, doing exchange. Had 1st person on Phone and this is how it went: Wanted to exchange to avoid the $7 dollar 'restock' charge. Total credit / exchange for $237.94. First Call: On phone with lady, I can see my order, with option to exchange on website - but I'm on phone to make sure correct exchange. She did something on her end while on phone, and I could not process the exchange on line. She says, "You have to pay for new order to exchange!” I say, "What?! You just locked me out of my own exchange. No, I will not pay again, when I am exchanging." She says, “Oh, OK, I will take the new order, when we receive all 3 pairs, we will ship out exchange."

It is unfortunate as a first time user/customer of shoes.com that I would have to write a very dissatisfied review. I purchased a pair of Dansko Helen Sneakers for my mom as a gift on June 13, 2017. I expected the shoes to take longer than 5 business days, and possibly 10-14, but not anything more than that. After 10 days, June 23, 2017, I called 844-200-8414 and the representative provided me with the disclaimer that since the package is getting shipped to a P.O. Box that it would take a little longer than 5 days.

Yesterday I ordered a pair of Skechers shoes from Shoes.com. I read the info about how it could take up to a week to receive my order unless I chose express delivery. So I paid $20 extra for express delivery which is supposed to get here today. I was curious to find out what time today I was scheduled to receive my shoes so I called Shoes.com. When I called I was instructed to press 0 for a representative. So I did. A man who couldn't speak English very well answered. When I asked him when I could expect my order today he hung up on me. So I called back.

I have never written a negative review on the internet -- I don't like negativity -- but I feel compelled to this time because I was just treated so badly by the Shoes.com customer service department. Paid an extra $20 for 1-day shipping, but shoes are slated to take at least 4 days to get to me -- and customer service rudely told me that shoes take a few days to "process," so even if I ordered 1-day shipping, I was unreasonable to expect them to get to me in 1 or 2 days. Didn't I read the website, explaining processing time, they told me condescendingly... When I asked for refund on $20 shipping fee, they were real **. I have never been treated so badly by a shoe customer service department! Stupid on their part to lose a customer over $20. They could have just apologized and refunded that shipping fee. Instead they put me on hold, cut me off, said that no manager was available to speak to me about it, etc. This is no way to run a business.

My wife and I bought 3 pairs of flip flops from Shoes.com and all three were wrong! We tried to call customer service, which reps were all rude and disrespectful. They were unwilling to waive the 6.99 restocking fee for EACH ITEM as per policy. So we had to find another product online to exchange for the product. We finally found a Patagonia jacket to make an exchange for to avoid the ridiculous restocking fee; however, when we finally received a call from the manager the following day, all Patagonia products were temporarily removed (HOW CONVENIENT).

Since the change from shoebuy.com to Shoes.com now they charge $6.95 for a restocking fee when it used to be free shipping and returns. I bought A LOT of my shoes at shoebuy.com because I'm a different shoe size depending on how the shoe is made. I'd buy the shoes in two different sizes and return the one that didn't fit. Looks like it's back to the bricks and mortar stores where I can actually try the shoes on. IMO, it's bad business practice to not post on the main web page that they now charge a restocking fee, but I guess like most companies shoes.com is greedy for gain and screw the customers. Won't be buying from them again, nor would I recommend them. Sad because I used to always give Shoebuy.com the highest rating.

The sight advertises free shipping and free returns but doesn't tell you upfront that you will be charged a $6.95 restocking fee! Yes it's there if you go to read the return policy, but who thinks to do that when it says free returns! So after getting stung once I will not be buying shoes from them again!

I ordered and paid $75 for a pair of size 13 Rockport shoes but Shoes.com sent me size 12. When I tried to return them Shoes.com said I was 1 day late and they would not accept them, even if THEY sent me the wrong size! So I donated that pair to the Salvation Army and bought a new pair at the Rockport store for only $60! They beat me for $75 plus my $12 shipping to return them. They are a bad business.

I was literally ten second away from clicking the "place order" tab. I opted to look up and read the reviews. This said, I completely changed my mind. I do not have time to deal with issues on 300+ dollar order and frankly I am unwilling to risk my hard earned money especially after reading some of what is written. I typically order from another on-line vendor and have never had bad luck however; they have been out stock on the dress shoes I order about every 3 months! Once again, thank you all for making consumers aware of the issues you have had to deal with. Perhaps one day the retailers will get it, Bad Reviews actually do count and impact your sales! something.

I ordered four pairs of shoes from Shoebuy. They initially charged me for all the shoes I had ordered as one lump sum. Then I noticed individual charges for the same shoes. One by one as they would ship I would see these additional amounts debited from my bank account. So in essence I was charged twice for the same shoes. It took about 5 days before the hold on my account for the "lump sum" amount was removed. I called them up and asked why they would do that? The answer was that's how they do business. In the meantime I did not have access to my money for five days. Either they bill for the whole amount on a multiple item order or they bill for the individual items as they ship (like Amazon), but they should not be able to do both.

Don't waste your time here. They are scammers. I paid for next day delivery but shoes arrived 3 days later. No longer needed the boots, so I called for a full refund. Arguing with them for an hour to get my shipping charges back. They said it was shipped the next day but it was supposed to be shipped the same day to arrive the next day. Made order before cutoff time. They finally said ok on return shipping. Now, I know there was a restocking fee but the whole mistake of me no longer needing these shoes was on them. So, why should I pay a restocking fee?

I placed an order on 5/10, and the UPS showed that they were delivered on 5/15, while I did not received the shoes at all. I called the customer service right away, and they said the investigation is going to take 10-15 business days. I then called UPS and filed the claim, UPS said that they will contact the seller to open the claim. And one week after that, I called Shoes.com again and they asked me to wait and then I asked to talk to a supervisor, after waiting for long minutes, they dropped me and when I called again, they said they will have someone call me. And I waited for another week, they did not call and today 6/8, when I call them, they told me to wait!!

BEWARE! Shoebuy DOES NOT offer free returns. Received a pair of shoes and they were too small, went online to get a return label and that's when I noticed the company charges a $6.95 restocking fee for a return. When clicking on the website, in bold letters you will see FREE SHIPPING + Free Exchanges. That's the catch, it is only when you exchange an item that you do not have to pay a restocking fee. What's frustrating about the way they advertise is, unless you open the return policy page and scroll down is when you will see that ONLY an exchange is free of charge. At the very least, there should be an asterisk by the free exchanges which outlines the difference between an exchange and a return. The company must have hired an attorney to help them with this deception.

I bought 2 pairs of Vaneli heels, one light gold, the other white, both with contrasting vinyl trim on the toe and heel. I have worn the white pair only once in the summer. Today I took the white pair out of the box and discovered the toe of the right shoe had turned yellow! They are a complete loss as the shoes now do not match. I have had them a year so I can't return them, but I have never had a shoe do this. They must be seconds as Vaneli obviously didn't use the same material on the toe of both shoes. I have a narrow foot and am very hard to fit, so this is a complete disappointment. I would have returned the shoes within the return period but didn't need to as they matched when I got them. I will never trust Shoebuy again as I might get defective shoes again and find out too late to return them.

I just called to inquire if I could find out the delivery date since it was not listed on confirmation. Customer service stated 10 days. I said I would like to cancel the order unless I could express them. I was told express was not available for my order. He stated that he could not cancel my order because it was processing. I said, "What has not processed? You said it was processing." He stated he would have to contact the distributor tomorrow and I would hear something back in 3 days. WTF.

I returned 3 pairs of briefs that were too small. Shoes.com didn't have a large. I returned them and was charged a restocking charge of $6.95 per pair. I have never been charged a restocking fee from an online retailer!!! They have lost my business!!!

I have purchased shoes from Shoebuy for many years, I recently bought 1 pair of men's shoes that we ugly is the only word I can use. They had a composite safety toe that made the shoe look really industrial. So, I immediately returned the shoes. At that time I was informed that Shoebuy was sold to Walmart or Jet? And was no longer the same company. I found that they now charge a restocking fee for all/any returns, of $6.95. When I found this I complained that this was very misleading and had I known this I would never have bought any more shoes there because since you cannot try on the shoes when you buy online you must be able to return without being charged. Please do not be deceived, this is not the old Shoebuy which gave NO RESTOCKING CHARGE. Save yourself the grief, go to Zappos/Amazon, Amazon has much better customer service, better prices and more selection.

I placed an order for some boots on Shoes.com this morning and realized I accidentally ordered the wrong ones. I called them not even 5 minutes after I placed the order to cancel because on their website it says you can cancel by calling them. The woman I talked to said I could not cancel my order and that I just have to receive the boots and then PAY A FEE TO RETURN THEM. Why waste so much time and resources to send them when they can just cancel my order and not send them at all? Very very poor customer service!!!

I place an order Friday, I paid extra for expedited shipping 3 days later still in process. I started calling on Sunday "where are the shoes and why haven't they been shipped." They told me still in process... why did I pay for the expedited for... ask to cancel my order, they told me wasn't a guarantee that they can cancel my order. I should have stuck with Amazon... I am leaving out of town... by Monday of next week and still may not get my shoes on time... I'm not happy... Believe me when I tell you... Order from Amazon... Stick with Amazon. I tried saving a little extra cash... Sometimes it's just best to pay. At least you know Amazon keeps their delivery promises. Stay Far away from this company...

Shoebuy has the worst return policy, Buyer Beware!! A $16.95 slip-on shower shoe has a $6.95 restocking fee to return because the item was not "True to Size". I will never do business with them again.

NEVER, NEVER, NEVER order from here. I purchased 2 pairs of sneaker for my mother for Mother's Day. I paid for expedited two day shipping. The sneakers came 7 days later... Well past Mother's Day. Since they didn't arrive, I had to go out and buy two more pairs. I called Shoes.com to return them when I was told that I would be charged a $6.95 per item to return them but if I were to exchange them, I wouldn't be charged the fee. I told them to exchange them for a different size.

I ordered a pair of shoes in a size based on their recommendations even though the size was too large. When I received them, I tried them on, walked around my house and decided I wanted a smaller size. So I went online to process the exchange, ordered another pair in the smaller size and actually decided to order a second pair along with that spending over $200 (which they charged my account for immediately even before I had been credited for the exchange). The same day I delivered the shoes to be exchange to UPS. I received the 2 other pairs and they fit fine.

Ordered a few pair of shoes for myself and hubby. One of the pairs for hubby was a bit big, so I called customer service they suggested I order a half size smaller and when I returned the larger pair I would get a full refund with no restocking charge. Well received the smaller size and they were too small, hubby said he would keep the first pair. I called for a return label and was told because I was returning the smaller size that was ordered after the original order I would have to pay a restocking charge. I asked to speak to supervisor, someone called me back said her name was ToniAnn, who knows who I was really speaking to? I was told "No", you must pay restocking charge. I said I have been a customer since 2013 it didn't make a difference. They are an ok company as long as you DO NOT RETURN ANYTHING! I'm sending the shoes back, but I'll order from a company that offers free shipping and returns. Very disappointed in the company!

I bought 2 pairs of size 10 shoes April 2017. Arrived at different times. One was fine, the other were brand new, very cute shoes but they had sent me the wrong size. Instead of a 10 they sent me a 6. I called the same day they arrived to request an exchange for sending me the wrong size. They explained that the size 6 is the only size they have in stock so I could just return it. I had to argue with them and speak to a supervisor to get them to agree not to charge the $6.95 restocking fee since it was their mistake. I was emailed a UPS return label that I printed & boxed back up the shoes all in the same day they arrived. UPS picked them up from me 3 days later. Thought everything was fine UNTIL about a week later I received the shoes back from Shoebuy with a note saying the shoes had been worn so they couldn't give me a refund.

UPS delivered my shoes.com order when I was not home. The shoes were stolen from the front porch before I returned. Customer Service at shoes.com informed me they will not refund my money and will not send a replacement because the shoes were delivered. (A Land's End order was also stolen that day but Land's End immediately resent the order at no charge to me. Clearly, the policy at shoes.com is not the industry standard.) I do not recommend shopping at shoes.com unless you have a secure way to take delivery. Otherwise, you will be robbed twice like I was - once by a thief and again by shoes.com.

Placed order on website 7:30 am on a Monday. Website says when placing order before 9 am EST, will ship same day. 36 hrs later receive email saying no changes can be made and will soon be shipping. No one contacted me about delay, if they had I probably would have cancelled. Called customer service, (in another country) requesting explanation. Apparently shoe companies have delays in shipping, but no one bothers to tell you. A little leary after reading reviews here, what may happen if they do not fit. I have purchased from them a few years ago with no problem... this seems like a totally different company.

I purchased a pair of Stacy Adams shoes - size 11 Wide from Shoebuy.com on 4/14/2017. When the shoe arrived the box was correctly marked "11 Wide" but the shoes were quite narrow; someone had placed a pair 11 Medium shoes in the box marked 11 Wide. Additionally with a ballpoint pen someone had marked a "W" over the "M" on the embossed size label inside the shoe. I called Shoebuy and informed them of this issue and I sent the shoes back for a full refund. Now this return was through no fault of my own but yet they wanted to charge me a restocking fee of $6.95. After finally agreeing not to charge the fee they credited my account and charged the fee anyway. Their word is not their bond; I have purchased many pair of shoes from Shoebuy.com over the years - but never again. I used to talk highly of Shoebuy, now I talk lowly. Honesty and integrity still have a place in this world - just not at Shoebuy.com

NEVER EVER shop Shoes.com. They have the worst customer service I have ever dealt with. I am a pretty calm person, but they have unleashed this consumer's anger. They will not return a pair of shoes my husband bought ($163) because the box was damaged. NOT THE SHOES. The manager was so rude blaming me the customer, because I didn't tell them the box came damaged so they won't return them. I DIDN'T DAMAGE IT! I received it that way. They are rude, not customer focused and I hope NO one does business with Shoes.com. I told them I was going to let others know what a terrible company and she didn't care. So here I go.

Spoke with two different ladies about returning my shoes and neither would let me take it up with a supervisor. First one put me on hold for 20 minutes so then I called back and the next person wouldn't let me talk with a supervisor. I had order a size 7 shoe and got a size 8. Just didn't feel it was fair for me to be charged 6.95 to get another pair shipped. Will not be buying from people like that again. If it had been my fault I would have been glad to pay. But I order a 7 and received a 8.

THEIR SUPPLIER- true story!! In short, involved PayPal in effort to recover my $$ even though the confirmation email from Shoebuy stated that $ would be received by them when item was shipped. Shipping has yet to occur and this is Day 6. STAY AWAY!! Do NOT use this "company."

I ordered a pair of shoes (tassels) on April 5. They were delivered to me April 10. I wore them part of the first day (April 11) only to watch the upper stitching break and come completely unraveled on one side. I requested and received a return label via internet and shipped them back in their original box, all materials included, April 12. They were tracked and received on Monday morning, April 17.

I ordered a pair of shoes that did not fit. I put the return label in the shoebox and shipped back UPS ground. The company states they did not get the return and when they tracked it that it went to a warehouse of theirs. The rep on the phone Leona was very rude and said they would contact me once they located the shoes. I asked to speak to a supervisor and she would not allow me to. I opened an appeal through my PayPal account. Shoebuy has not responded to any emails. Today I will escalate the case and keep going. If you can find your shoes elsewhere, I would do it. This company is unethical, rude, and should be shut down.

I ordered 3 pairs of shoes 4/17/17 and cancelled the order on 4/18/17. The company said that it would try to cancel, but even though its website said "in process" all of 4/17 and 4/18, on 4/19 the shoes were shipped. I have to go through the return hassle.

I bought a pair of Sketchers on Amazon. They were too tight and I need to get another size. I contacted the seller with no response. I then called the 888 customer service number, and their rep was horribly nasty to me and said no exchanges. There is nothing on the amazon site that says I cannot exchange AND it says you can do so, as long as it is in the required time frame. I have been buying on amazon for years with no problems. I do not recommend using amazon to purchase from Shoebuy. I just don't understand how they can expect people to get the right size all the time when you can't try it on first? Very poor customer service and I did not appreciate the nasty tone of the rep either.

I wish I had read reviews before ordering. The shoes did not fit, so I called to ask how to do an exchange. I followed the instructions exactly to avoid a restocking charge. I was charged anyway, so I called to inquire. I was treated very rudely by the man who took my call, who lectured me about the procedure even though I had just explained that I'd followed it. He then accused me of being rude and ended up hanging up on me. I also tried for two days to get through to an operator instead of going through the various options. I was put on hold and cut off four times before I finally got through. Won't bother with this company again.

I ordered 2 pairs of Keen boots for my husband for work knowing that keen is a reputable brand and since he has been wearing keens for years. Unfortunately one pair was defective. I contacted Shoebuy and was told to return the boots. I asked how long it would take to get a replacement and was told that as soon as they (shoebuy) received confirmation from UPS that they were shipped and new order would be placed and the boots would be on their way. They did state that the boots would be coming directly from the manufacturer so shipping time would be up to keen. I mailed the boots back on 4/11/17. On 4/17/17 when I had no boots and had not heard anything from shoebuy I contacted them.

I have ordered from Shoebuy on several occasions without any problems but not so this time. I ordered 2 pair of shoes on 3/4/17 and received one pair right away. The second pair didn't arrive until a week later. I had already returned the first pair as they were too large and received a credit (minus shipping fee) immediately. Not so lucky with the second return. Returned via UPS on 3/16/17, tracking indicated the package was received by Ferris at the dock of Shoebuy 3/21/17, I sent an email to customer service concerning credit (or lack thereof) to my account on 3/29/17. Sent 2nd email to customer service concerning credit on 4/5/17, still no response.

I am advising! I ordered shoes on the day of 23 March. I paid the order, money appeared at the seller in an account in a flash, I got the mail certifying the transaction and receiving the payment. On the site after logging on in the status of the order was seen ''processing''. I wrote from 4 mails for the service and I got only one answer, that within 5 days of the order I would get a message with the number of the bill of lading under which I will be able to follow the letter. I got a message from the address: service01@webmicroestore.com. I am advising against the shopping on this site. I there only on that account bought shoes, that at us in Poland I hadn't found such a model.

I had to jump through hoops to finally obtain a return authorization for some very poor quality shoes. They charged me a restocking fee for returning the cheap shoes. The problem is, they never disclosed there was a restocking fee, nor did I agree to pay a restocking fee. They simply charged my credit card. I would not recommend using this company - they are very unreliable.

I wish I'd read reviews before ordering from this company! They gave me "insurance" without asking or informing me and made it impossible to unsubscribe or cancel. Now their company has my information permanently. The "insurance" company said I couldn't unsubscribe because I have their insurance and they may need to contact me in the future. Not a chance! When I followed up by cancelling my order with Shoebuy, they ignored my cancellation and did not respond to my e-mail. NOT a good company!

Have been calling for weeks to obtain a return label for a pair of shoes that are too big. I've been told they'd email the label and still waiting. I'm sure It'll be outside of the window to return if and when I receive any customer service.

I ordered a pair of boots from Shoebuy.com, after I ordered them I went to read the reviews on the website... which are horrible! But I got my shoes, they were exactly what I ordered but we're too tight on the calf so I returned them, and they let me know as soon as they received them (Still waiting to be refunded but it's only been a day since they received them back). I also ordered another pair of boots that fit perfectly and are exactly what I ordered. My experience has been great. Don't knock it till you try it.

I ordered a pair of walking shoes that were too small. I had them on my feet for about 60 seconds. I returned them for a refund. Today UPS delivered them back to me with a message that the soles were dirty, the shoes had been worn so they can't resell them. Not sure what they were looking at. I spent some time on the phone with customer service and they are sending me a picture of the shoes. I just sent them an email with a picture of the shoes they returned to me. I would love to post the picture of the bottom of the shoes on this review.

I had ordered a pair of Propet shoes from Shoebuy through Amazon. They sent me two of the same pair when I only ordered one pair, and now I have to pay their $6.95 restocking fee for something that isn't even my fault. Plus I can't even print out a return label to send them back because the link doesn't work. This company is dirty rotten to the core!!!

They return service policy is absolutely ridiculous. I thought I read everything to exchange or return something, but I guess I was wrong. This was regarding an exchange I did, and I wanted to pay 10 extra dollars to second day air the correct size shoes I needed. I check my account and they charge me $129 plus The $119 they already charge me for the shoes. Apparently they charged me for a second pair shoes until they receive the original product (2 to 5 business days). Usually when you return something and I get scanned by UPS or FedEx the charges are returned. They obviously are not up to date on technology, and their customer service is exhausting. They must get a lot of complaints for me to be on hold for 10 minutes figuring it a solution for my issues. Will not be buying from Shoebuy again.

They sent me the wrong width shoe. I was told it could be exchanged but I had to send back the shoes first. I did that received an email stating I received a refund minus restocking fee. When I called I was told that the warehouse said it sent the correct size shoe so they gave me a refund minus the restocking fee. And hung up on me twice! Don't buy from them!

Please save yourself from purchasing shoes from here. I have had to deal with so much stress and very unprofessional customer service staff. Shoebuy made the mistake of sending me two different size shoes. Clearly I cannot wear two different sizes. When I contacted them to voice my frustrations the lady was very rude and not helpful. She didn't care about my frustration. I was told I would receive a shipping label. I am now dealing with that. No shipping label still. The last guy I spoke to hung up on me. I am on day two with several phone calls and still can't get them to properly handle their mistake. If I could give them no stars I would. Worst place to deal with. Please save yourself the headache and disappointment you will get with this company. I have told all my friends and family not to purchase from them. I never write reviews but I definitely wanted to let others know how this company is.

Twice my SO ordered a pair of running shoes in a particular color, and TWICE he was sent the wrong color! Both times he called and spoke with a customer service representative about returning the items wrongly sent to him, and both times the rep wanted to charge him a restocking fee! He had to argue with two different reps that it was his fault that they (Shoebuy) sent the wrong shoes so why should he have to pay a restocking fee? Each rep told him they had to speak with a supervisor in order to not charge the restocking fees so then he had to insist that the reps speak with a supervisor in order to get the restocking fee waived. The first time the wrong item was sent; he did as instructed, printed a return label, and since my SO works 60 hours /week, I was inconvenienced having to drive to UPS in order to return the wrongly sent item.

I ordered 2 pairs of shoes, when they arrived one was defective, by that I mean that the sole was uneven, and wobbly, and the other was too big. So after a very lengthy wait for an operator, I was notified that I needed to send them back and they would see "if they were defective", the other pair I wanted to return for a smaller size. She then tried to explain their charge and credit system, which did not make a whole lot of sense, but I did what I was told, printed out a return label and wrote down the problem and mailed back. 10 days later I received a notice that they received ONE pair and was sending another one... Now I called, waited again for an operator, and was told that yes indeed they had received both pair, and they were sending me one back, they "did not find it defective".

Very poor customer service. They don't care at all. Order a shoes at 9.5 they send me 6.5, when I call they want to charge me for shipping return of $6.99 for their own mistake. When you want to do exchange they charge you twice and then you have to wait 5 to 7 business days for your $ back. I will never ever order anything from them again. Shoebuy is the worst place that you can buy shoes. If I can give them 0 stars I will because that is what they deserve. Poor, poor process. I hate them.

Purchased shoes from Shoebuy.com. They advised that I could get a magazine subscription or twenty dollars rebate on a current promotion. I completed the rebate requirements and submitted my application. I never received my rebate. After several attempts to phone Shoebuy they finally answered the phone. Shoebuy told me that I had to contact the rebate company. The rebate application gave only an address, no name or contact information. When I asked for the rebate company name and contact number. Shoebuy hung up on me. I suspect that no promotion existed. Now I know why they have poor reviews and why to never buy from Shoebuy again.

Ordered pair of cowboy boots. Ordered size 12. Received size 8 and not the same style even. Could be issue with Dan ** who fulfilled order. However, since placed order with Shoebuy expected better service when called to explain issue. Have option of refund (ok) or order return boots for another attempt at getting order correct. No explanation why original order was so incorrect.

When my order had not shipped in three weeks, I cancelled it. They still shipped the shoes and are now giving me trouble about returning them. After being on hold twice for twenty minutes each time, I am still not being given any meaningful help. As a side note, the music played while you are on hold seems to be intentionally irritating. It is full of static which gets worse the longer you wait. As a person with some background in sound, I can tell you that having listened to this twice, the "static" is built into the recording to irritate the listener. Living in a remote area we do almost all of our shopping online. Shoebuy has been my worst experience ever and I will never buy from them again! This is a crooked company, please stay away from them. I will also be looking for other locations to give these folk negative reviews.

Wow I tell you I hate spending my money at places that don't care about their customers. I bought 7 pair of shoes and 3 of them were too small so I called and spoke directly to an agent to get an exchange (not refund). I wanted to make sure that the shoes I wanted were in my size. The agent verified that the size was in stock and I was good to go. The agent sent me a label for my package and off they went. Well to my disbelief I get an email stating that the shoes I ordered on the phone with an agent were out of stock now so they politely changed my order from a exchange to a refund and then charged me a 6.95 return fee!!! **. I asked them why was I being charged for a refund when it was clear I wanted an exchange? All they kept saying (rudely mind you) was that they have a restock fee on returns and since my shoe was out of stock it became an return.

I ordered 2 pairs of Sporthill Men's XC Pants, black, Medium Long. They were too long. The sizing chart was incorrect. I processed the return thru Amazon who said Shoebuy would send me return instructions within 2 days. That was two weeks ago. No response. So if you are not absolutely sure what you order from Shoebuy will fit... DON'T ORDER FROM THEM.

I purchased a pair of shoes from ShoeBuy because they were the cheapest price. First, it took three weeks to receive my order. In 2017, what company takes three weeks to ship a product? You can order from Amazon and get it the same day - with free shipping. When I finally got my shoes, I wasn't sure if I was happy with them. The fit was a little off and they were very stiff and uncomfortable. Shoes are something you need to actually wear to determine how the fit will be. Sometimes, they just need broken in.

Customer service wonderful, I called Shoebuy.com. Customer service rep was absolutely phenomenal. He was kind. He was very helpful. His name is Johnny **. I bought a pair of Naot shoes. They were too small. I talked to Johnny. He sending me a return label and he was kind enough to put an order in for a different size and was even able to find a discount. I appreciate his time. He has great customer service. Thank you Shoebuy.com.

After I cancelled my order they shipped the item anyway. I returned to sender immediately. More than 2 months later and they will not acknowledge the refund I am entitled to. Many emails to attempt to correspond with them go unanswered.

I'm a first time buyer from Shoebuy. I order 4 pair of shoes Sunday and I receive today (Thursday). Only 4 days. That's great service. I was very hesitant due to all the negative reviews. But all shoes fit and they all are the right color. This was a great experience for me. I will continue to be a customer until further notice. Thanks Shoebuy for your great service. I'm very satisfied.

This was definitely the worst online shoe buying experience we've ever had. It took a long time to receive the shoes. We had to call customer service, waited for 30 minutes, then the agent ("Marwick") was rude and unhelpful. We responded with kindness, but he appeared to not want to be at work that day. We will never buy shoes from this business again. There is a reason there are hundreds of negative reviews for this company.

I bought these boots from Shoebuy for my girlfriend for Christmas. They were defective and the zipper didn't work. They have me the runaround for 3 months and then had the nerve to tell me I'd have to pay for the shipping to send them back. Customer service was rude and I never received my money back nor did I receive any email to send them back. I would not recommend Shoebuy to anyone. ** products. ** service. And the kicker? They don't even care.

I ordered and received a pair of shoes specifically for diabetic charcot feet. Paid for and received item which with a simple look at would not fit my feet. Returned the item untouched. Was charged a $6.95 restocking fee. Any company I have ever ordered items that are required to fit have never charge a fee for unused items returned. I paid an upcharge for expedited shipment and I am not requesting anything back on that because that was a decision I made. The $6.95 however was never authorized by me and Shoebuy does not have my authority to keep my money without due process. I followed every step and every letter of the policy in my return and yet the predatory practices of Shoebuy.com led them to remove money from my PayPal account without my authorization or permission.

Ordered a pair of shoes at 25% off. One shoe came in with two different color leathers (very close in color). Called customer service – had to wait over 20 minutes to reach an agent. I wanted an even exchange – no such thing. Would have to have them examine the shoes to ensure that my complaint was correct and then I would get a refund and I would have to place another order – of course it would not be at 25% off even thought they said that. I don't know how they would do that online. I cancelled the order since they can't do an even exchange in an expedient manner. In addition the agent was very rude. Bought from them before but they have changed. Never again.

After years of buying from Shoebuy, I'm DONE. The company used to be like Zappos - free shipping and free returns. No more. $6.95 restocking fee even if an associate tells you "You won't be charged restocking fee!" They flat out lie and charge this ridiculous fee. And, I get emails saying 20% or 30% off which used to be GREAT. USED TO BE. More and more brands are not honoring these discounts. The company has become a joke. And they don't give a damn about their customers. They are ALWAYS right even when they're wrong! Stay away! Don't buy anything from them. I predict they're going to disappear soon anyway. No company in 2017 can treat customers this poorly.

Put my order in, waited patiently for it to arrive. It did in 3 separate packages and on different days. Ok no problem. But my ordered skirt was not included. They sent a camisole instead. They had one number on tag on camisole and another number on bag. Trying to get my order corrected, they no longer have the skirt in my size and want to charge $6.95 restocking fee for me to return camisole??! For their mistake. Trying to get help on the phone was ludicrous. I sent 2 emails and have heard nothing back so disputed with my CC. Waiting for CC to rule in my favor. Their 'free shipping and free returns' is pretty much a lie. There's always a $6.95 restocking fee per item per return. I will never ever do business with them again.

I ordered a pair of women's boots of size 6. I got a size 8. I emailed them twice. Never a reply. I called. They put me on hold for half a hour. I gave up and paid $7 return fee to send the boots back. It took several weeks to get a refund. Avoid this company!

I ordered a pair of shoes from Shoe Buy. They were shipped to an overseas address, no problem with the shipping. When I received them, they were too small. Instead of waiting the company to send a return label 3-4 weeks and shipping them back another 3-4 weeks, I brought them home with me. I called the company to request a return shipping label. The person that I spoke with said that it was not possible to send a label to a different address and that I would have to pay the return postage as well as the restocking fee. There was no way to have them pay the return postage. I contacted customer service, via e-mail, and never got a response. NEVER AGAIN, WISH I HAD READ THE REVIEWS BEFORE ORDERING FROM THIS COMPANY.

In the middle of returning shoes for a refund to onlineshoes.com, they were bought out by Shoebuy.com. However, there was no acknowledgment of this buyout by shoebuy.com, all of the returns to onlineshoes.com during the transition just magically disappeared. What a convenient scam. I've been charged for shoes that shoebuy.com is now re-selling to someone else!

I called four times to obtain a return label that was valid. Quite possibly the most incompetent people I've dealt with. Terrible customer services. It takes 10 days to receive product. Very poorly managed company and customer service.

I ordered a size 38 regular in the Dansko Professional clogs, they sent me a size 38 wide. While I can understand the confusion, I emailed to get some clarification on how to return properly. I never received a response. I then called and was on hold for over 45 minutes. I was okay with them sending me the correct pair, but of course they had to charge me first... which is outrageous. However, I complied just to get the shoes I desperately need for work.

I ordered 2 pairs of shoes from this company. The first pair took a week to receive though it was only the next state over. They ended up being too small and had to return them. The refund took two weeks and numerous phone calls to get. The 2nd pair ended up fitting thankfully. The slow shipping and the return fees are a joke. This company is a absolute joke. Please avoid at all cost. Spend more money at other places and have a easier process.

FAKE, FAKE, FAKE. I received an enticing ad via email and placed an order for 2 pairs of shoes on January 27, 2017. After a week, nothing came. I went to check the status of my order, website is gone. Customer service # just rings. I don't care about the shoes but now some entity has enough info for identity theft. I have American Express on alert but I will likely have to replace that card.

Purchased a pair of shoes that did not fit. Followed instructions on website to return by emailing for an RA authorization. After waiting for 3 days with no response I called asking for an RA. Shoes were returned and I paid for shipping. What is really outrageous here is their 20% 'restocking charge'. Seriously? Shoes were never worn and returned as quickly as I could. The shoes I never wore cost me $28 plus shipping. This company is a total rip off.

This place is horrible. I ordered two pairs of shoes, which I did not receive yet, but after charging me for the two pairs they also charged me for another pair that I did not order and I cannot get anyone on the phone after six calls. Just on hold forever and I sent two e-mails with no reply at all. I will never order from Shoebuy again. How can they run a business like this? I don't want to give them any stars. Now I have to call my bank and dispute the charge.

I purchased a pair of shoes but the size was wrong, and I wanted to exchange it for the correct one. Shoebuy did not have it so I returned in accordance with their highly advertised FREE RETURNS. They did NOT refund the full purchase amount, but instead withheld $6.95 as a "restocking fee." This was NOT DISCLOSED, and is in direct violation of their FREE RETURNS advertisement. I have contacted them and they refuse to honor their contract with me. I want to warn others about this false advertisement.

DO NOT ORDER FROM THIS COMPANY, TERRIBLE CUSTOMER SERVICE!!! I purchased two sets of shoes from this company online, one brown pair and one black, I returned the black pair within the week that I received them, unknowingly, I returned the black shoes in the "brown shoe box". I was never contacted or received any confirmation in my email so I called after 2 1/2 weeks to inquire about my refund, after two days of getting the runaround they finally informed me they had received my return and already restocked the black shoes but would not refund my money until I returned the shoe box that the black shoes came in. I was never notified of the mix up but they did offer to send me a return label so I could return the empty box. I had to filed a dispute with my credit card company to get my money back.

I don't know what happened to this company. I had never experienced such poor customer service like this in this company or any other in the past. Placed a order for sneakers and as soon as I hit the send button I realized I had the wrong shipping address. Immediately sent Shoes.com a email informing to cancel my order. Within a few hours my order was being shipped! Called the next morning. Answering machine said I was third in line. On hold for a hour. Finally left my number for them to call me back when my turn came up. Never a call back! Try to get on their website and I get an error page. Keep trying to call and the number is not in service. Many, many attempts to contact Shoes.com to no avail. Put a dispute with my credit card company.

I returned a pair of shoes 3 weeks ago. Still no refund and for two days their website has been down. I sent a return to the UK the same day and received my credit a week ago (different company). I will give it one more week and will then submit it to my bank. They will credit my account if the company doesn't respond and if they do respond it will likely cue the company to credit my account. This is not a typical experience with online shopping. Very disappointed (and a little nervous their website is down).

Because of your blatant anti-Trump hatred, we will no longer be shopping at Shoes.com. Your claim that dropping Ivanka Trump's line was strictly a business decision is transparently ludicrous. Trying to harm children of a President in any way simply because you hate their parent demonstrates your total lack of fair play and also demonstrates the total hypocrisy of your claims to be inclusive.