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Shoes dot com states that they have free exchanges which they do. However, if you don't want to exchange for a different size or a different style, and you simply want a refund, the site offers free return shipping label; however, they deduct $7.50 from your refund. I returned a pair of shoes for a refund and I paid for my own return shipping (I did not use their label). They deducted $7.50 from my return regardless. I was unable to get the site to return the $7.50 even though I did not use their free label. I never bought another pair of shoes from them again. I was probably their best customer.
I order 4 pairs of shoes from Shoes.com in 14. I've order same brand before in same size fit ok. This time they are too big. Been trying to return for over a 2 week. Each time they say they are having issues with certain return customers emails and can't process returns at this time. I'm not eating 330.00 in shoes. When they finally st their site up because it will be last its return date for that money is hire someone to exact my money in harm. I won't back down. Don't buy from this rip off site.
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They have the worst customer service I've ever experienced in retail. I purchased a pair of boots which were too big in November. I received them 3 weeks later. I returned them in December for a smaller size or a refund. I have sent numerous emails trying to get a status on either with zero response. It's going on 3 months now with zero refund or acknowledgement of the status of my order. I feel cheated and question their business ethics. I will be contacting the BBB and I hope no one makes the mistake of doing business with this company if they expect any type of customer service. If I can give a negative star I would.
They made some promotion to collect the customers information, after that they cancel the order, keep the information, then sold to other company. It is the worst company in the United States. The worst worst company!!!!
If I can rate my experience negative star, I would. I purchased first time from Shoes.com and this will be my last time for sure. I received defective pair and wanted to make an even exchange. Customer service phone numbers doesn’t work, it says wait for first available and hangs up. I contacted thru email, 3 days later they sent me auto populated text that is not helpful. The exchange is impossible. In order to exchange, they require you to purchase same pair of shoes and provide purchase number with your return. However, when I went to buy same pair, the price was already higher. So, basically in order to exchange, you need to pay for the second pair,,, and in my case it would be more expensive pair. Then, how do I get the price difference when there is no one to help to answer my questions?
I end up sending back the original defective pair and included my request for even exchange. I got refund minus restocking fee and no one bothered actually to make an even exchange. I didn’t even want to email them again and ask why they charged me restocking fee for sending me the defective pair in the first place. I sent them emails 3 times and every time robo message came 3 days later, not even answering my questions. This place sucks to no end, I would highly recommend to stay away from it. They charged me a restocking fee for their mistake. This place is nothing, but pain.
Bought sandals & received only 1 sandal but at least my account was credited. I donated the 1 sandal to an organization serving people with one leg. Later on, I tried to use my $50 in rewards to place an order, paying full price plus shipping per rules. Order went through ok but then a few days later I received an 'order cancelled' email. No reason given for cancellation & no rewards credited back to my account. Customer service telephone number directs you to send email. I did several times and only received the standard, automatic reply. I think everyone at Shoes.com is in quarantine, hibernating or hiding!!
Unfortunately, this website merged years ago with Shoebuy, which WAS a decent company that offered FREE returns and FREE exchanges, then a Canadian company that owned Shoes.com came and merged with Shoebuy. The company went belly up in 2017, then Walmart purchased it and now its owned by a private equity firm called Critical Point. When you stop working on customer service and just selling shoes, but open your yap about politics and some societal propaganda to divide people it's no wonder your company goes down the toilet.
Terrible return process - Bought a pair of shoes. They arrived timely. They are too big. Went to Shoes.com website, filled out all the information in order to return the shoes. Downloaded the return label, only to find that it is blank. Called their customer service line and the recording indicated I should send them an email. First, for a company as large as shoes.com to have a recording on their customer service line telling the customers to email them because they are very busy is not good customer service. Secondly, you can call anytime of the day or night and you will get the same message. They probably have one customer service person. I’m being facetious. In any event, I am unable to return the shoes because I have a blank return label and I cannot get a response from shoes.com. I have been buying from them for years but I’m done. Anybody want to buy 7.5 Danskos? So far, it looks like I’m stuck with them.
I bought Brooks athletic shoes. They were defective. The last two holes on both shoes ripped and made one big hole. They were 1 month old. They never answered my letter with photos. Do not shop there!
I purchased some rare Dr. Martens through their website and they state 10 days maximum for delivery, they took my money and never shipped the shoes, the customer service email seems like a bot, vet generic unhelpful replies. SCAM.
Shoes.com author review by ConsumerAffairs Research Team
Shoes.com is an online retailer that sells men and women’s clothing in addition to shoes for adults and children.
Price guarantee: If a customer finds the same item for a lower price on different site within 10 days of making their purchase, Shoes.com will refund 110 percent of the price difference. Consumers should review the Shoes.com website for specific terms and conditions.
Searching: Shoes.com’s search features can help consumers expand their search results by having broader categories to prevent unintentionally narrowing results. The site also had quick links for popular categories like flats, pumps and boots.
Selection: The site has an extensive selection of brands and styles. Customers who wear hard-to-find sizes can search for extended sizes on Shoes.com. Women’s sizes range from 4 to 14.5, and women’s widths are available from 2x narrow to 3x wide.
Returns: Unsatisfied customers have 60 days to return merchandise. Return shipping is free for those in the contiguous United States who wish to make an exchange.
Shoes.com Company Information
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