Shoes.com Reviews

Admittedly I should have noticed the following: Order by 11:00 am Central Mon. - Fri. to receive your shipment by Second Business Day or Next Business Day. What kind of customer service is it that. Where I live on the West Coast, if I don't place my order before 9:00 am, it won't be processed until the next day? Other than that I have ordered several shoes in the past & always satisfied with the product, shipping & return procedures.

Ordered a pair of shoes and was sent the wrong size. Sent back, called them to verify they had my size, said they had one pair left. Not sure if it will still be there when order is placed. If not, they will send me an email saying they are no longer available and not charge my account. So now they have money to play with and I have nothing.

Stay away from Shoes.com. I ordered a pair of shoes and when they arrived, they were worn, damaged and two different colors! After SIX phone calls to the "call center", I finally received a return label to send back the shoes. I will contact my credit card company to be sure that I receive the credit because I have no idea how long or if I will ever get a refund from this company. You will notice that I said "call center" rather than customer service. This is what their own managers call their department, because they do not provide any customer service. Whatever shoes you think you want to order, DON'T. Just keep looking for another vendor or another pair of shoes.

Total garbage of a sneaker! Didn't even last a couple weeks and literally falling apart. I like shoes.com but Rocket Dog Shoes are a waste of money. Unbelievable, $40.00 a pair and the soles are coming off. The stitching coming undone, cheap thin fabric, already has a hole in them. Totally disappointed!

I tried to return the shoes that were delivered and I was told I had to have the box for a return, but I was away when shoes were delivered and family member threw away the box, BUT BEFORE I BOUGHT THE SHOES, I CHECKED FOR THEIR RETURN POLICY AND IT APPEARS ON THEIR SITE WEB PAGE WITH A SHOESBUY'S POLICIES RE: FREE SHIPPING/FREE RETURNS/NO SALES TAX CHARGE - NOTHING IN THE SECTION, RE: FREE RETURN, NOTED BOX HAS TO BE RETAINED. I proceeded to order the item and noted that I was charged sales tax, but it was not much and I couldn't find the item in a store so I placed the order.

4//27, I ordered 4 pairs of shoes for my aging mom who lives in MS. I live in south TX. After driving 9 hours, I delivered to her for Mother's Day. All fit except for one pair that was a half size too large. Brought that pair home; called customer service; told them I was returning the size that did not fit and needed a different size and a different shipping address. They sent me return label. I printed label; affixed to box; found ups site and dropped off. Today, 5/30, the shoes are at MY door not my mom's door in MS.

Shoebuy.com let me shop, add to cart, but not complete order. I called customer service who offered to take my order by phone, but would not apply the ShopAtHome 7% discount! I refused. My items are in my ShoeBuy.com cart and I reported it to ShopAtHome. These companies have agreements with ShopAtHome.com. Why isn't Shoebuy fulfilling their commitment?

There is no service from Shoebuy at all. After I ordered, I kindly asked them to review my order. I ordered from the Netherlands and I can't buy anything elegant in a WW. I gave them the length of my feet. They didn't do anything and shipped the order. When I received the shoes, it was obvious that 3 of them were much larger. A small service by measuring would have helped me with the right shoes. Now I'm stuck with them and it cost me a lot of money. I mailed them again and there is no response.

I ordered two pairs of shoes from them; both horrible!... One pair was already falling apart when I received them. The beads were all hanging. Yet silly me, I ordered another pair which they sent me... I got them rather quickly because I used my ShopRunner... and I open the box very excited only to be disgusted. The shoes were used and worn... I will post pictures on here for you to see the actual shoe box it came in and the condition of these shoes. The straps were all worn and holes were worn where you place the little piece in to close the strap. The soles were worn and washed out. Absolutely gross... Will never order from them again... Fool me once, shame on you... Fool me twice, shame on me! I have disputed the charges & have returned both items...

I ordered a pair of shoes on January 23. It is now 8 days later with no shoes. I called customer service which says they will put a trace on them and it will take up to 8 days to trace. I told them if it takes 16 days to get a pair of shoes I do not want them. They said I could order another pair and return the first pair when it showed up. I said how long will it take. They said 8 days again. I asked them to ship the replacement pair overnight and they would not unless I paid for it. So I have to wait but I will never buy from them again. They spend a lot of money to attract customers but lose a customer for a few dollars in shipping. Penny wise and pound foolish company.

I placed an order for two items: a pair of pricey clogs for work, and a relatively inexpensive pair of insoles. Shoebuy sent them to me separately. The shoes they sent me were the wrong item. They told me I was unable to exchange them for the correct item because I had paid with PayPal. My only option was to return them, which I did, and was refunded my money. UPS says the insoles were delivered but I never saw them on my porch. It turns out they were shipped to the wrong city. UPS says they can't do anything until Shoebuy starts an investigation and Shoebuy does not care to do so despite having been called more than once. I will not be shopping at Shoebuy again.

I ordered slippers on 12/10. 10 days later, and 4 days before Christmas, I received an email that shoebuy.com cancelled my order. They did not offer suggestions to replace the item, no apologies, no prior communication. When I called customer service, they were not helpful in selecting a replacement, I had to find a new item. When I asked for free shipping as compensation for the late cancellation, they declined. Then I was told the item would take 2 weeks to ship. At that point our transaction ended.

I bought a pair of shoes from Shoebuy for my son as a Xmas gift. Very expensive shoes. Have not received them 4 weeks later. I've called Shoebuy 25 times, emailed them 10 times. Their responses are, "we are investigating the problem." They never call me back. They are rude on the phone, especially the main supervisor there Matt. If you want to have a nightmare experience and you do not. Don't shop there. I've asked to be refunded my money so I can buy the shoes somewhere else. You guessed it, they won't.

After the transaction is complete all customer concerns are eliminated. The policy of Shoebuy is to sell their product, get their money, and that is it. They do not want, nor do they provide a way for the customer to contact them. For example, if there is a delivery problem or a question about the Choice Privileges Shopping Mall to verify if points are being given, They do not respond to emails and the 800 phone number provided on website prompts customer to enter 4 if a customer service person is needed, but that takes you back to recorded message. Email appears to be bogus as well as phone number. All of their enticements about free shipping, free returns, no tax, etc. are nothing more than a way to get the customer to shop Shoebuy and not anywhere else.

We ordered our son Nike Lebron 11 for his birthday. He was so excited. The shoes came. Already from the box it was clear...Fakes!!! Our son was devastated. We have sent an email to this company, still need to hear back. Do NOT buy with this company. Crooks.

Never again will we order from this company. On 12/6/2013, my wife ordered one pair of children's shoes for $33.71. The next day, our bank called with fraud suspicion as ShoeBuy had charged us $33.71 - NINE TIMES. When we called to rectify, the obnoxious call center agent told us that it was likely our fault since we probably typed the credit card number wrong that many times. He said he saw two credit card authorization failure attempts which go through as "payment holds" which would get rectified in 7 days or so. Then he said we had to wait a week and call back since there was nothing he thought they should do about the rest of them.

As anyone who reads Consumer Affairs will remember my story about shoes that my stepmother had bought in August for my father as a Christmas present. My stepmother unexpectedly died before she could give him the shoes. My father was so distraught he could not bear the thought of keeping the shoes. I called customer service at Shoebuy where I told my story of unworn shoes that needed to be returned. I was told that it was past the allowed time to return the shoes and nothing could be done.

My stepmother apparently bought shoes to give my father for Christmas a few months ago and 2 weeks ago, she passed away unexpectedly. We found the shoes in a closet last week unopened and unworn. My father said it was too painful to wear the shoes now that she was no longer here so I called Shoebuy where she had bought the shoes and gave them the PO # from the box. I was told that it had been longer than 60 days and the shoes could not be returned. I could understand if the shoes had been worn but this is a terrible disgrace. I pray no one else would have to experience this situation. I will never purchase another thing from Shoebuy.

I purchased shoes from Shoebuy.com. Expecting a $20 to $30 charge on duty and taxes. I refused shipment. The company will not accept the return unless you pay for the duty ($67) and shipping ($90) for an item that cost $149? I offered to pay for the return if Shoebuy provided commercial shipping account number, which I think is fair. They are not flexible and the customer service is really poor.

Shoes.com is a complete rip-off site. I placed an order several weeks ago for a pair of shoes. I kept expecting them to show up but they didn't, which was frustrating. Finally I called, after nearly a month, only to find out that there had been a mistake and they didn't have the shoes I wanted in stock when I placed the order. They'd never advised me of that, so I had waited and waited rather than ordering them from somewhere else. They told me they learned of this error the day after I placed my order and that some sort of glitch had kept me from getting the email to advise me.

I love Stride Rite shoes and I wish this site would get their act together. I have ordered these shoes twice and every time I ordered them, they are out of stock, but it says they are still available online. They don't tell me this until they have been ordered and supposedly shipped out, so like a week later. I am not a happy customer and I will NEVER order from this company again. I tried to contact them and they just ignored me... Great customer service, guys.

On 11/10/2011 I sent a payment of $199.95 USD to Shoebuy.com, Inc for the order # ** Men's Timberland Classic 6" Premium Boot, Item #:34163 via PAYPAL. Some weeks later, I had a call from DHL agency in Athens informing me about my obligation to pay 100 Euros for the taxes plus 90+ Euros as their fee for the clearance procedure. When I denied, asking from them to ship the parcel back, the man on the phone was heard to happy to accept it and, as he said, to let the shipper know. Ever since, I had no news about, feeling grateful for both DHL and Shoebuy.com. As anyone can imagine someone except me is wearing this pair that I paid for.

This company has the most horrible customer service I have ever encountered. I had made two purchases from this company last month. When the first pair of shoes didn't arrive as scheduled to my home, I tracked down the package using the UPS tracking number provided and showed that it was delivered. When I spoke with UPS they said that it was delivered to the address provided on the shipping label. When I asked to what address it was delivered I found out that Shoebuy.com has left off the second digit of my home's unit number. The confirmation email I received from the company shows that I had given them the right address and even when I spoke with one of the representatives for the first time to state my complaint, he himself saw on their records that I had put the correct address and said that the last number on my home's unit number must have gotten cut off when they printed the shipping label.

BEWARE!!! I wish I could give them a rating of a NEGATIVE 10 stars! They advertise free shipping and free returns, but if you ever return an item and try to order from them again, WATCH OUT! I ordered some shoes, but then received an email stating they could not process my order until I contacted them. I called them, and I was told that because I had returned previous orders, they would not process my order unless I agreed that anything I ordered could NOT be returned (not even if I paid the shipping fee)!

I've ordered a pair of shoes 1 week ago and all I see so far on their site is that my order still "in process". When I tried to contact them, there came an automated response with links to their policies pages instead of the explanation. This site appears to be a scam. I hope my credit card number is not going to get stolen.

I was really happy to find the exact pair of shoes online at Shoebuy.com for 25 dollars less than my regular shoe store. After placing my order, I waited and waited and waited for my shoes to arrive. When I was finally able to track the package, it had been sent to the wrong post office. I live in Kalama, WA and the shoes went to Kelso, WA. I'm not exactly sure why. Upon contacting customer support, I was told that they could not resend the shoes to the same address (which they never sent to the right address to begin with)! The order has been cancelled and I am waiting for my checking account to be credited. They did however give me a promo code so I could receive the same discount, no extra credit for my troubles. I think I am going to stick with my regular shoe store. At least I know I am getting what I paid for there.

If you're accustomed to placing orders on the internet and receiving your goods within days, do not expect this kind of delivery from Shoebuy.com. I purchased shoes they were featuring in a call-out box on Sunday, April 7, citing a 3-10 business day delivery. 6 days (5 business days) later, my shoes haven't even shipped yet! If they ship on Monday, they could take up to 5 business days to arrive by Friday with their UPS ground free shipping offer, which is the day of my event. I thought I was being proactive placing an order 2 weeks ahead of when I needed them by, but I guess I've been a little spoiled by internet mail order companies who try to impress you by consistently beating their deadlines.

Buyer beware of any ShoeBuy gift certificates. I do online surveys and instead of cash, I decided to get a ShoeBuy gift certificate because there were a pair of shoes I wanted. I also ordered another ShoeBuy gift certificate from another online survey company so I could purchase the shoes. When I tried to order, there is a place to fill in a second gift certificate code, but they wouldn't take it. I called customer service and was told I can only use one. He didn't know why they had a place for a second certificate. ShoeBuy will only allow one gift certificate per order because they consider their gift certificates to be a promotional incentive.

I bought a small item from shoebuy.com and it was lost. I tracked it and called both shoebuy and the shipping company right away. Although I called again 2 days later for an update for the investigation and was told it was under way, I find out 10 days later that the investigation started 1 week after I called. No one in shoebuy.com could update me or help me and they kept on telling me to call the shipping company. I called multiple times without any information. I ended up calling the manufacturer instead and they were of more help. If "zero" stars were an option, I would have picked that. I order online from various stores and I have never had such lack of help/information on the other end of the line.

I ordered a pair of expensive shoes from Shoebuy.com on Feb. 16 and cancelled the order via email on the same day. I then called at 8 am the next morning, Feb.17 to tell again to cancel even though they got the email. I told them the shipping address was wrong, though I gave explicit instructions as to the name on it when I ordered. I also no longer wanted the shoes upon obtaining additional information about the shoes. They have refused to cancel the order, saying it had shipped. On their website, it says you can cancel an order so long as it is within 24 to 48 hours. I was still within the 24 hours. They said they wanted the correct address so they could trace and reroute the order. I said, "If you can do that, you can reroute it back to yourself." They are out to extract whatever they can from people regardless, evidently, of what it says on their website, in my opinion. Beware of this company.

I purchased a pair of slippers online for my father’s Christmas present. When they were not delivered, I contacted Shoebuy who provided me with a tracking number. The tracking number indicated that the package was in Dublin. A few days later, the package was moved to England and abandoned. The courier is waiting for further instruction from the sender Shoebuy before they can do anything further. Shoebuy has told me that they will not have the package delivered or refund my money. I have basically paid over $100 and received nothing. Do not order from this company.

I ordered a coat from Shoebuy Events, which is their clearance site. I carefully read the return policy (items marked "final sale" are not returnable, and it says to read the product description carefully) and carefully checked the item to make sure it was returnable. There is a restocking fee, and you have to pay return shipping, but I was fine with that risk. The coat did not fit, so I tried to return it. The online return system said it was not returnable. So, I emailed customer service. There was no response. I emailed again a week later with no response. I called and eventually talked to someone. She said it was not returnable because it was a final sale.

I ordered the shoes on 12/27; I received them on 1/10; I returned them on 1/15; and they received the shoes on 1/23. The shoes did not get processed through exchanges until 1/29. They then sent me back the exact same size I had initially returned, which is supposed to come on 2/7. Then I will have to return those, which will take another week. I talked to the customer service representative and he said the only way to get the size I originally wanted was to buy the shoes again. I recommend going to Zappos!

I recently made my first Shoebuy purchase, which were boots for my daughter. For whatever reason, I was "flagged" as a possible fraud and told to call a number. The woman I spoke to at the number treated me as though I was a criminal, and said she wouldn't put me through to a manager until I gave her my credit card information. Worried that I was the subject of fraud, I called back twice and demanded to speak to a manager. After being put on endless hold, "Jason" finally came on the line and told me that Shoebuy doesn't ship orders for 3 to 10 days, and that my order had been cancelled, the implication being I was a suspicious character. The happy ending is that I ordered the same boots on Amazon for $20 less, and got guaranteed delivery in 2 days. Do not buy from Shoebuy! Their service is horrible! Amazon is 100% more professional!

I ordered two pair of shoes on 12/18/2012 and received one pair on 12/12/2012. As of today, 1/22/2013, it's still not refunded back to my card. The shoe was never available yet they want to try and trace through UPS or call New Balance to find them. I eventually hung up and just called my credit card company for item never received. Do not ever use this company. I am even calling the Army Exchange to complain since they are listed through their website as a specialty store. Stay away. I've never heard of any company this bad!

I ordered a pair of Nevados Cumberland 11.5 M in Tyre Grey. When they came, I tried one on and it was at least a size and a half too small. I returned them per their instructions immediately and was told they would ship a larger pair in exchange and would notify me of shipment. Several days passed after they received the shoes via UPS, and there is no word from them. They ignore my emails and hang up on my calls. Do not do business with them. They are fraudulent and their guarantee means nothing. I finally got through by phone to them and they claimed they shipped them back to me but had no tracking # or proof of shipment, They also claimed the shoes had been worn which is a lie. One shoe was tried on and didn't fit. I returned them unworn immediately.

I placed an order on Shoebuy.com at the beginning of October. I got a confirmation email that the 3 items were shipping separately. One of the UPS tracking numbers was invalid. I received the first item and discovered it was not what I needed so I set up a return. That was fairly smooth process. I never received the other two shipments. One of the UPS tracking numbers said it had been delivered to my door the same day as the first shipment. I only got 1 package with 1 item that day. I contacted Shoebuy to let them know I was missing part of my order. They said they would need to open up an investigation with the shipper.

I ordered a pair of bridal shoes from shoes.com. They never sent me a tracking number, they charged my account and to date, no shoes. I am disputing the charges with the bank and filing a Consumer Affairs and BBB complaint. Buyer beware, do not shop from them.

Shoes.com selling defective shoes - Long story short, I bought a pair of shoes that are literally falling apart after a few weeks. I sent pictures; their customer service couldn't care less about their customers. I will never shop there again.

I ordered a pair of shoes which ran too small. They refused an exchange because they claimed it was "special pricing", even though they still had the shoe for sale online (for full price). If I want to return the shoe, however, they'll impose a restocking fee. The claim is that their "special events" website is totally different from their "regular" website. It's nothing but semantic BS, and they know it. I've ordered several things from them in the past, but this is the first time I'd ever had to deal with their customer "service". I wish I had seen this site before I ordered. Stay far, far away!

Company wanted us to send back one shoe of one pair that was defective and they would review the shoe and determine if it was defective. I ordered the products from Shoebuy.com with the understanding that they were a reputable company and sent them monies before they would ship the products. I expect the same from them. One shoe of a pair was bad. Total cost of the pair was $32. They want to make a federal case requiring shipping, time and after it's all said and done, it would cost me more than the product was worth new. I will not deal with this company again and will advise all those I come in contact with to also not use Shoebuy.com or any other of their DBAs.

I ordered a pair of Naturalizer Women's Jane shoes and received a very large floor cushion cover! Shoes.com insists that I have received the shoes. I have sent a photo of the delivery parcel with the cushion cover, copies of the invoices inside the parcel (the documentation is for shoes), and copies of the documentation on the outside of the delivery parcel. I am very angry and frustrated at being told that I did receive the shoes. OMG, do I not know the difference between shoes and a floor cushion cover? Anyone out there in cyberland, have you received my jungle orchid, silk shoes? Not likely to use Shoes.com again.

I will never order anything from Shoebuy again. I ordered some shoes my daughter wanted for her birthday on June 21. Her birthday is July 3. They kept showing that my order will be shipped soon and that I will receive them by July 2 at the latest. I was not able to do any action until after the promised ship date came and went. Once I inquired about the shoes after the promised ship date, their response was that they were having problems with the manufacturer and they would send me an email when they know when this would be resolved. That response told me nothing. I still haven't received any information about this order, and still, there's no shoes. A customer service's response should give you a resolve to your problem, not an "I don't know where your shoes are. I will let you know when I know." Then days later, still, there's no further response. This is so especially when it was your company that assured me I would get them by July 2. I'm very dissatisfied.

Buy shoes anywhere online but not from Shoebuy! I had to return a pair of shoes (Propet Walking Shoes) that were not true to size (ran small) and was charged a hidden $6.95 restocking fee. They wouldn't even do an exchange. So, with shipping $3.99 + restock fee $6.95, it cost $10.94 to try on a pair of shoes. To top it all off, they sent an email stating they had received the returned item and had sent a refund to PayPal for the $34.98 original purchase amount. Stick to the sites that clearly state their policy - there are many out there that don't even charge for shipping and a restocking fee is pure robbery.

I ordered two pairs of shoes from Shoes.com and they sent me the wrong shoes. They are shoes for a 9-year old. What is more ironic is this ridiculous store instead of giving their customers solutions, deliver problems to them. I wanted to give back the wrong shoes and reorder but they said they don't have the shoes I ordered anymore. Now, I am going to give back the shoes and wait for at least 15 days for them to give back my money. How can I trust a business to give back my money if they are so irresponsible with their customers? I will try, but I am not sure if they will give back my money. I will never buy anything from Shoes.com anymore and I will complain about them in all websites available. Shame on you, Shoes.com.

I purchased shoes from these people for my granddaughter for Christmas, only to be told I would not receive it by Christmas and that I could not cancel the order. Then I ordered shoes for my husband from Amazon, only to find out they were coming from Shoebuy! The shipping address was wrong. I sent them an email the very next day. I never received a response from them. This company could care less about the people who buy from them. I say we all band together and shut them down!

I ordered shoes for my Mom. They were sent in an old beat up box. The shoes did not fit my Mom, so I called Shoebuy.com. The shoes came with no paperwork. Their customer service told me to return the shoes. When they were returned, they sent them back, charged me for shipping, and told me that was not the original package. I called customer service again, and the rep was extremely rude. She said my brother could have tampered with the box, since he returned them. How rude! The shoes were in perfect condition, and it is not as if they couldn't resell them. I contacted the BBB and the State Attorney General's office for MA. I urge anyone with a problem with Shoebuy.com to do this, to stop their deceptive practices.

I ordered Reebok for my grandson’s Christmas gift. He received them on or about 12/27/11. In January, the shoes began to come apart. The shoes cost about $100.00 with tax. I have tried to contact Shoebuy by email as listed on the website. I was unable to do so. I would not purchase any product from them.

I purchased 7 shoes from Shoebuy.com last week. Then, they cancelled all my orders with any information and reasonable explanation. I tried to contact their customer service mailbox to complain and make all things clear, but they did not feedback my email. Don't purchase any products from this site--they are fake.

Refuse to Accept Return: I placed an order on January 25th. My order was delivered on January 31st. I tried to return it on February 28th; it was refused. I am very, very angry and will never purchase from Shoebuy again. They should try to do business like Zappos. Zappos is always friendly and happy to accept a return. Shoebuy is not good. Shoebuy does not stand behind their guarantee. The site says they offer 60-day return, not telling you that on the Shoebuy special events that their guarantee is not really a guarantee.

I will never make a purchase from shoebuy.com as they fail to honor price match or pick up the phone. I ordered 2 pairs of shoes, only to find out that a local store advertised the same shoe for $50 less. I sent all my supports to Shoebuy along with a copy of the ad and never received a credit or acknowledgement from them. I spoke to a live person (rude female for the East Coast) and she said someone would call. Coming up on 3 months, no call or credit to my card. Stay away from this company. Buy local, even if it's a little more.

I ordered a pair of hiking boots off Amazon. I did not realize it was really from Shoebuy. I usually order from Zappos directly or other shoe retailers. I tried them on. They seemed to fit. I went outside for a quick walk and realized my foot just slipped around too much. I dusted them off and sent them back. They were returned about three weeks later, saying they were worn. I sent them back within two days of receiving them. Shoebuy's policy is that you can walk around on the carpet in your house and that is it. I would never buy another pair of shoes from this company and I have a lot of online buying experience. First, Amazon should not be using them. I never got a big warning from Amazon about this company's return policy. Shoebuy simply doesn't care. They really are not a reputable online business at all and should never be selling athletic or outdoor gear.

Rating Shoebuy.com a 1 star is really giving them credit as a business. I ordered a hat for my Dad for Christmas on 12/17/11 and realized that it had no expedited shipping. I called the company and was told that it usually shipped in 3-5 days anyway. Christmas came and went, no hat! Every time I called, I spent 30+ minutes on hold and they really couldn't tell me anything. I sent numerous e-mails and finally got any answer that they were researching it. They couldn't understand why it had not shipped because it was in the warehouse and typically shipped in 1-2 days.

Four times I've ordered from Shoes.com. Three times they let me check out, charged my card, told me it was shipping, then sent me an email a week later telling me it was out of stock. Why would their website let you go through the whole process if they didn't have anything you ordered in stock? Shame on me for letting it happen 3 times. I should've known the lowest price wasn't real. "I'm sorry ma’am, I don't know why it let you check out and told you it shipped." Great customer service. My dad doesn't get to wear his new boots that I thought I bought him for Christmas.

I tried to return a pair of shoes. I did it online, I got a message to call. I spent over 1 hour on hold, and then was told it was more than 60 days. They have the no credit, no return policy. I received emails asking to rate the experience, and there was no return policy or link on the email. Do not buy from Shoebuy.

I ordered a pair of shoes from this company through Amazon.com on December 3, 2001. The company link claimed that there were three pairs of shoes still in stock. Two weeks later, December 16, 2001, after three attempts to get an updated status on shoes that were supposed to have been delivered by Dec. 13, I received a cancellation notice that they were out of stock. With the technology available today, there is no excuse for it taking two weeks for them to figure out that they did not have these shoes in stock. It should also never take three attempts to get an answer out of them. If giving them no stars was an option, I would do it!. I shop on-line a lot and this is the worst outfit I have dealt with!

I had always been a satisfied Shoebuy customer until I ordered a pair of boots from Shoebuy "Private Events. " I ordered boots from Shoebuy Private Events on November 23, 2011. The confirmation email said "Shoebuy.com Events ships orders within 1-5 business days. General delivery time is 3-14 business days for receipt within the continental United States." I called Customer Service on December 5 because I hadn't received a shipping notice, much less my actual order. I was told by the customer service representative that shipping within 1-5 business days doesn't really happen, it only says that. The following day I received the shipping notice and a few days later, the boots arrived.

I ordered a pair of shoes and then returned them. But I have never received a refund. No shoes, no refund, they won't return mail and they don't call back. I don't have my $50.00.

I ordered a pair of pants from Amazon, through shoebuy. They do not list a shipping policy on Amazon, other than what Amazon has, and shows the item was in stock and would ship in 2 days or less. The order did not ship, so I called Shoe buy and was told I should have gone to the Shoe Buy website, and read their shipping policy.

My overall experience was very positive until I tried to return a pair of shoes past the 60 day policy. I bought shoes in July to go with the dress for my son's wedding in November. My fitting was on October 17. The color was so off that I realized I had to return them. I called to get a return label and was told it was past the 60 days.

I wanted a return label sent in mail to me. I called them the first day I got purse, talked to man, said he would send it ASAP. He didn't get until three weeks later. During waiting time, I called at least five times, was put on hold for 1/2 hour before I hung up.

Shoebuy falsely indicates on their website "free return shipping" and denies it if you order more than one pair of shoes per order! They lie and say it's on their return policy on some other page, but it's not indicated! They will leave you on hold for 10 minutes hoping you will hang up. Scam!

I just want to report and enlighten others to Shoebuy's fraudulent return/exchange practices. I ordered 2 items from them (a pair of boots and a pair of shoes). These items were shipped separately. Neither of them fit. Their website states the following, "We will provide you with one pre-paid UPS shipping label to return your order to us. Because we provide you with only one pre-paid shipping label per order, we suggest you wait for receipt of all items on your order before beginning the return/exchange process. After receiving all items on your order, please place all return items into one shipping box (any type of shipping box) to take advantage of the free return postage."

I ordered a pair of size 12 EW Dan Post western boots and received a child's pair of western boots, size 2.5. They sent me a return ups label. I have since cancelled my order as I felt that if they were not competent enough to get it right the first time, then why wait two weeks for a return to see if they get it right then?

I purchased six pairs of sports shoes from them and had to return two pairs because they had sent me the wrong size. Firstly, the return shipping cost me a fortune because they had to go back to the U.S. Secondly, 14 weeks later, I got two pairs of shoes back and they still got it wrong! I asked for a wide shoe like the other four pairs but I got shoes one size bigger instead. Needless to say, they didn't fit comfortably (felt like they were wanting to slip off the heel all the time). I wasn't going to spend another $22.00USD ($26.00NZD) to send them back which is why I'm here.

On Friday, 6/2/11, I called for a pick-up and delivery as I am disabled. The driver came to pick up the package but didn't wait for me. I was charged for non-service. On Monday, 6/19/11, I called to reschedule a pick-up and was told that I would be charged again. I spoke with several different people and got different information--different people each giving me a different story. Mary said I'd be charged and the others wouldn't. No one told me that my package would be picked up at the office; otherwise, I would have left it there. I talked to everyone, and it was several calls, especially to Mary at the main office.

I ordered two pair of boots from shoes.com on Friday at 2:00 and I'm cancelling the order at 6:00 on Monday. The company's position is to wait for a one month (from previous experience) for the package to get here and then proceed with the return policy, where handling, duty and so on fees, as well as the return shipping are not returned.

I ordered shoes, received them, tried them on and sent them back as they were too small. **** sent the shoes back to me saying that it is their policy to not accept worn items for a return. I have contacted them several times via email and their response is always "we do not accept worn items". They have obviously never actually read my email and I am so frustrated I will probably just give up. Lesson learned is, I will take my business back to Zappo's who I have never had any problems with. Shame on you ****.

I purchased a pair of boots on line from Shoebuy.com for $163.58. They did not fit and I returned them in the exact condition they were received. Shoebuy denied return claiming, they were not sent back in their original box. The product was received by me, the purchaser, in a brown shipping box and each boot wrapped in bubble wrap. The boots were not delivered in a designer box as Shoebuy is claiming.

I am telling this story to everyone that I can. I ordered $500 of shoes at Shoes.com on 11/29. It is 12/14 and still have not shipped them. They have told me that they have had a computer issue in which they have no visibility of orders between 11/25 and 11/29 (yet I received another order that I placed on 11/25 okay, albeit, a bit late). They charged me way before I actually received the product (which is inappropriate) and now when I asked for a refund of the money, they refused. They have lied to me on more than one occasion telling me that the product has been shipped, then that is hasn't (so clearly they are not sure).

My sister ordered me a pair of $270.00 Frye boots. The boots arrived in the evening and I waited to try them in the next day. They were too tight. I sent them back the following morning. I received the boots back in the mail two weeks later with a note saying that because I had worn them, they would not return my money. I called the company back explaining that I had only worn them in my home and had immediately sent them back.

I spent $175 on a pair of Joan and David shoes. The shoes I got had raised stitching on the heels and gave me a raging case of blisters after ten minutes of wear, even though I had socks on. I returned the shoes and was told that they were fine, even though I enclosed pictures of my blisters. The stitching at the heel was abrasive to the touch. The shoes were obviously defective. Now I'm stuck with a $175 pair of shoes that I cannot wear. Had I purchased the shoes at a reputable department store, I would have had my money refunded without question. I will never buy shoes from this organization again.

I purchased a pair of shoes from Shoebuy.com via internet. The shoes were very competitive in price although the post and packaging costs were high. I was giving a tracking number and attempted to trace the shipment. The goods supposedly arrived in Lyon, some 350kms from my home but no attempt was made to deliver them. I complained to PayPal who reimbursed me immediately for the costs of the purchase but not for the transport. It seems to me that I was victim of a scam organized by Shoebuy, PayPal and DHL with the aim of selling goods at a loss but making money out of the non-delivery of goods. PayPal for their part obviously took the side of one of their largest customers against a vulnerable one-off purchaser. loss of $27. Thank you for your interest.

I ordered a pair of shoes and paid for them. They were lost in shipping. **** will not honor the order and the shipper states that they cannot help me as I am not the shipping party.

I purchased what I thought was three pairs of Rockport shoes size 10 with a wide fitting. Having paid a further 30.86 pound tax on the shoes, I took them home from the distributor. Upon arrival at home, I inspected my purchase and discovered that only two pairs of shoes were the size I requested and the other was a narrower width fitting which meant that I cannot put the shoes on. If I return the shoes, it will cost me the cost of shipping back to Shoebuy in the US. This effectively puts me at a financial loss. I will never use Shoebuy.com again.

My order was canceled without notice, and they don’t respond to emails.

We bought a pair of shoes, wore them on carpet for 30 seconds and returned them as it was too large. They falsely claimed that they were worn and refused to accept the return. They are liars.

I was finally able to get in touch with their Customer Service Department and it now seems that they may correct the situation which is causing me concern.

Yesterday, I tried buying a pair of shoes from shoes.com from their website and although I used a prepaid visa card with ample funds to make the purchase, their payment approval page showed the charge as having been declined. However, today, my bank informed me that shoes.com has charged slightly over 110 Euros to my card and is requesting payment in the normal manner.

I think ShoeBuy lacks integrity. It is a shame because the purchasing/return policy has worked for me. However, they advertise "refer a friend and receive $15". Since I was happy with my experience with ShoeBuy to that point, I provided the emails of a number of friends. I received nothing in return from ShoeBuy. I wrote their customer service 3 times to which I received no response. Finally, I called and got the runaround there too. And my friends? Well, they are not very happy with me because they have been deluged not only with emails from ShoeBuy but from a bazillion other companies who now have their email address. ShoeBuy must sell the email addresses!

I go to the web site and pick out shoes. I am so excited in hopes of getting a pair of shoes. They take your order and don't have the shoes in stock. This happened 3 times in two days? I give you my card number and you cancel the order. This is very unprofessional. Don't worry about me ever doing business with you again.

They sell China-made knock offs. Do not buy from this company! I ordered a pair of Brumby Australia Sheepskin Moccasins from shoebuy.com. When I received them they came in a bag with Chinese translated "Engrish" stating that they are eco-friendly and Brumby uses man-made material. Real Brumby's are made of real sheepskin! The tag states "made in China" and they were very poor quality Chinese knock offs. No where on the website did it indicate that these were not authentic. I returned them immediately and hopefully I will receive a refund, but by the looks of it this company is ripping people off left and right so I guess we'll see. I will be out $40 bucks if they do not issue a refund.

Beware of the "return policy" at Shoebuy.com. I bought a pair of shoes, tried them on, walked down a hallway twice and decided they were too tight. I sent them back. ShoeBuy told me that the shoes were too used (from 60-90 seconds of use) to be accepted as a return. Give me a break.

I had ordered a pair of boots in brown. When they had arrived, they were black. I phoned them and found out that they were out of stock of the brown and it was just a picking error. I was to send back the boots and they were going to refund me the original bill and the shipping costs. I had sent them the bill of the shipping. It was $74.00 as that was the only traceable way to send. I had e-mailed them a copy and have not heard a single reply.

I returned a pair of boots because they were not true to size and the color was horrible. I tried the boots on but did not actually wear them. When I tried to return them, they claimed they had scuff marks on them and returned them to me. Well all one had to do was look at the soles to see they have never been worn. Horrible IGNORANT customer service people. I then returned the boots again, along with a delivery confirmation which I have verified. I have not received a refund or any other correspondence from the company.

I purchased this pair of shoes last week, tried them on, and they seemed extremely narrow. Upon further inspection of the shoe, it quickly became evident that this was actually a size 7 Narrow. You can clearly see that the M is actually an N with an additional line drawn on the side to try to make it appear as it is an M. I'm not sure what kind of business they are trying to run, but I don't appreciate receiving merchandise that has been intentionally altered in such a manner. I previously purchased a pair of shoes from their site, and was not happy with them as they were very uncomfortable. (The leather was very rigid.) I was asked to review the shoes and of course, wrote my opinion, and though not very surprised, saw that they never posted my review. I never attempted to return them though, because I unfortunately wore them for a complete day of work.

Ordered shoes. UPS tracking showed they were delivered to Sunset LA instead of my CA address. I asked for a refund or new shoes and they said they couldn't do that unless they got the shoes back. I called and emailed and called again. All they cared about were the getting the shoes back and wouldn't refund my money. I have to dispute it through my Visa account.

The following text is straight from my BBB complaint: Copied from first email to customer service (7/30/2008): 'Hi, I am still missing one of my Aetrex casual posted/supported orthotic sets. I checked the tracking on all three and even though the order seems to be coming in three different boxes, all three have the same delivery date and time, which is not the case. I received the dress orthotics first, presumably on the 25th of July, and then one set of casual orthotics a few days later. I am still waiting for the other set of casual orthotics.'

I ordered shoes from website,Shoebuy.com. After confirming order a window pops up asking that I click on it to receive a coupon for either a $20 or 20% discount on next order. The next screen welcomed me to having joined Greatfunsite.com. In small print I was told the first month membership was free, and thereafter, the credit card I used for my purchase from Shoebuy would be charged $11.95 each month. After some effort, I was able to contact someone by phone to disavow my desire to join their club. I sure many people leave the site without realizing they have been scammed.

I returned 2 pairs of shoes 2 months ago and the company only gave me back credit for one pair of shoes, but is refusing to give me back credit for the other pair. When I talked to them about it their response was that when the shoes are delivered back to the warehouse the workers just scan the return label code on the outside of the box, the workers do not open the box to check to see what's in it. So I said I can put anything in the box and keep the companies goods and still get credit back to my card. I don't but this does not sound 100% correct to me. Shouldn't the company check to see that the merchandise is still in good condition before they give full credit back to a customer? I just want my money back !!!!

I submitted an order for purchase of Shoes on the 19th of MArch. It is now the 11th of April, and my order has still not left their international center n or have I received a traking number. I have sent four reminders to them but have not received an response other than your shoes are in transit to our international center.

I have to drive fifteen miles to a UPS outlet to return the shoes mistakenly sent. I cannot have the shoes I ordered for two weeks. There is a charge on my credit card for shoes I do not have.