QVC Reviews

Purchased Peter Thomas Roth face cream based on presentation involving Stacey Stauffer, a QVC expert. Product was overpriced and ineffective. Attempted to return product but QVC claiming refund ineligible due to return arrived after 30 day, even though I mailed certified return receipt at 20 days, with postmark. Stacey Stauffer is a charlatan, as well as the QVC.

Received (2) gift cards valued at $50/each from relative for Xmas. Recently went online to order product valued at $132 and wanted to put the $100 from the (2) gift cards towards the purchase w/ the remainder on a charge card. While checking out, one of the gift cards, triggered an error message and we were instructed to call customer service. After a long wait, finally got through and was told gift card was obtained from an outside vendor named Cashstar.com and that customer service could not help and would need to contact Cashstar. So, dutifully followed these instructions and upon calling Cashstar, was told no one available and to leave message w/ phone number so someone could get back to me. 5 days later and no callback, shock of shocks!

I returned two bras and they show on my account as returned, however they continue to take off the easy pay. When I called to get it corrected, I was assured that it was. Now, they billed me again for the same return item!!! In addition, they are still taking off the initial easy pay. I am paying $75 (the cost of 2 bras) for bras I already returned!! The last thing I bought from QVC, is THE LAST THING I BOUGHT FROM QVC!!!!

I have spinal stenosis, I thought my fairly new mattress was the bomb. Nowadays I have terrible back pain at and I think it's caused by my mattress and I need a new one to relieve my back pain. I plan to contact QVC.

I always pay for my purchases in full and never use flex pay. I received a collections letter for $14.52, yet as a consumer, I had never been notified of this alleged amount due! I tried to get into my account for information, they "temporarily suspended" my access because of the situation! That's o.k. with me... I will never deal with them again.

I actually spent time typing a detailed email, that was sent to 4 executives, and then finally someone who is supposed to be a Call Center Manager contact me, and still nothing. They are not even responsive to my bank card, who is also trying to assist me in my dispute with them. My credit card company allowed me to pick a category where I can get 3% cash back for my purchases, rather than the standard 1 or 2%. So I picked online shopping. Well every SINGLE retailer is coding me, as an online purchase, but QVC.

I returned two dresses I had ordered and returned them due to a size issue. The total order amount was $63.24, which included $3.48 for shipping and handling, $3.30 for tax, and $56.46 for the items. I spent $6.50 to send the dresses back in the original packaging. I chose the flex pay option ($10.54) when I placed the order, and this amount was charged to my credit card. Once they processed my order return, all I received in returning those two items was eleven cents!!! So I lost over $16.00 in this transaction!!! This should not be!!!! This company needs to be accountable and taken off the television airways!!!! They used to be reputable back in the day, and I don't know what happened, but judging from the other complaints, I wasn't the only one screwed! I have learned a hard lesson and will never ever order anything from them again. The Better Business Bureau needs to go after them for their unethical practices!!

I made quite a few purchases with QVC. Some of the items needed to be returned due to sizing. All returned items were sent back in one package and they showed them all as being returned yet they keep charging me for one of the items. I have called numerous times to try and get this straightened out and of course a supervisor is never available. Their response is the warehouse states that the item wasn't returned but yet it shows on their website that it was returned. I am very frustrated and will never purchase anything from QVC again.

I have been a QVC customer for over 15 years. Since Synchrony Bank took over their credit collections and billing, I have been dissatisfied with same. Around the time they took over, my granddaughter gave me two QVC gift cards for my birthday. A short while later, I attempted to purchase an item and when I attempted to use the two gift cards, was informed they had already been used! Impossible, because the cards were encased in a stiff cardboard and only the bar code was visible. I literally had to cut (very carefully) the cardboard away in order to read the numbers underneath. Of course I had done this; so I called Customer Service and got the same results others complaining here have documented.

Trash company. Order two items on the payment plans with two day delivery and I come to find out they take up to 10 BUSINESS DAYS to review orders and then tell me that they probably can only send 1 item. So I tell them to cancel it and now my money is held until it's released. Scam artists.

I recently returned an item to QVC because the item was very poor quality, QVC decided that I had to pay $10.45 for something that I don’t have. I don’t understand their return policy. They charge the customer whatever they feel like when returning an item. I’m planning NEVER to buy a thing from them.

They had an offer a QVC credit card so I took the offer and out $40 on it. The bill came in for a minimal payment of $34 dollars and we wrote a check and sent it in. Apparently it got there a day late and they applied a late fee for the same amount as the payment. The lady said that was in the contract. Whatever you owe becomes the late fee if you are one minute late. I see class action lawsuit written all over this policy. I closed the card and will not shop there anymore.

In November 2018, I was enticed to open a QCard with a promotion to receive $40 "statement credit," that's what the hosts keep saying til this day, when you make a first purchase. I received a temporary number and preceded to order an item. When no credit appeared on my statement after 6 weeks I called Synchrony Bank. They said it could take 8 weeks. I waited until 10 weeks had passed and called again. I needed to talk to QVC customer service to check the status and they have nothing to do with it and the promo would not appear on my statement. QVC said they would send an email to "corporate" to find out what was going on. I received no correspondence for a week. I called again. Representative told me that a "shopping credit" was on the account and I could use it. Today 3/23/19 I tried to place an order. There is no way of knowing how to apply this credit on the payment page and not indication that I have a credit!

I just want to know why she does not make any of her clothes for tall people. 34” inseam for pants and longer tops. I like her clothes but cannot buy because she only caters to regular or petite sizes.

After being approved for the Qcard I ordered an Apple Mac Book. I placed order on 3/16/19 and paid for shipping to receive product on 3-19-19. On 3/20/19 I still have not received my product. I called QVC. They told me that Synchrony bank had never authorized the payment. So I call the bank and they tell me they authorized the payment on the 16th same day order was made. Called QVC back several times only to get the run around and told a supervisor was not available and would take up to 4 hours to hear from one. So I got ahold of the bank again. They conference in QVC only to tell me my order needed to be canceled out. I would have to call back after 3 days to reorder and have to wait almost 2 weeks to receive my product and they couldn't guarantee the issue wouldn't happen again.

QVC has been a nightmare for the past 6 months of ordering and being approved for the Q card. I order items and don't receive the product and when I call to inform them they resend the product as well as charge my card a second time at a different (higher price) for the same item. Not only do they charge my Q card, they also take funds from my bank account on 4 separate occasions where I now have overdraft fees. I tried calling customer service and I was transferred 8 times, two hang-ups, 1 hour and 7 minutes hold time for one call and then being sent to a voicemail box. Their products are garbage and so is the customer service, I wouldn't recommend them to anyone. I regret ever dealing with QVC and I would really think twice before doing any business with them, please trust the reviews here, they are not lying.

I opened a QVC credit card when offered a $40.00 credit on purchases. 3 months later being told different reasons why it hadn’t appeared such as I had to wait a billing cycle. It’s been 3 now and today I was told that Synchrony bank offers promotions and I had to make purchase within several days to get the $ which was not told to me when I applied for card. When I attempted to make purchase card was not active yet! QVC offered me a $20.00 membership card! as a consolation. Am canceling card. No longer a QVC shopper. WHAT A SCAM!!

I have purchased a lot of goods from QVC over many years. Most of the products I received earlier on were fine. After a while, I found I was receiving items that were sized incorrectly (not even close to the detailed dressmaker size charts given), the fabrics were grossly misrepresented, and jewelry was often sub-par (clasps on expensive pieces are not tight, stones are bad quality, incorrect products shipped, handbags were shipped as new but were used or customer returns, wrong items shipped, etc). I sent a pair of Franco Sarto boots for a size exchange and they took two payments, started to process the exchange, canceled it and never refunded my money.

Paid $310.66 through the QVC website which links you to Synchrony. On 2/21/2019 received a text saying they never received my payment. So I called and told them I paid online. They said nothing there. Ok so somehow I thought I made a mistake so I gave a check by phone. They lowered my limit because of this. I did check the website. There were no pending payments. Which was so weird to me. So I just contacted my bank today didn’t receive my monthly statement and asked my balance and was given a -$58.00. I was in shock.

I've shopped with QVC since discovering it 24 years ago while I was home with a newborn. Over the years I have recommended QVC to many friends and family members and have also made many purchases and numerous returns and/or exchanges owe their "Love it or return it" policy the on-air hosts tout and promote routinely. Up until recently when I received a shockingly rude account cancellation warning letter from QVC's Lisa Holden, I routinely watched QVC on my $800 JVC 46" television I purchased from the Q.

I have been shopping on QVC for over 20 years. At this point, I am so sick and tired of this company. I bought a lot of Valerie Parr Hill products and I have to say they are made very poorly. All her products are made in China, "NOT IN THE USA." I am just sick and tired of buying her junk of products she makes. I had so much in my home that I had to donate all of her stuff I bought on QVC. What a waste of money. I have learned my lesson. I will NEVER buy from QVC again. I have noticed that all QVC products are just junk and all of them are made in China. Sad. :( I hate to see how all the host lives? Their homes must be so cluttered with stuff you can't even move. I think all QVC hosts are hoarders for sure. LOL.

Ordered a laptop computer on the 15th, received notice that it was shipped on the 20th. with a tracking number. On the 22nd, I received another notice stating that there is problems with the orders and shipping will be delayed. WHAT, they said it was shipped. I checked the tracking number and USPS stated that a package was never shipped. No information. Sent request about the shipping notice I had received and the tracking number. I also stated that I wanted information as to why I was told that it was shipped when it was not. I bluntly ask If they LIED TO ME. Their REPLY WAS THAT IT WOULD BE SHIPPED BY THE FIRST OF NEXT MONTH.

Final blow today with QVC customer service. Received a make up item I did not order. Upon looking at slip, it was to go to someone else half way across country. NO similarities between this customer and me. Called, asked to speak w/customer Disservice. On phone repeating all info on mailing slip, product, several times. Rep was soooo rude! Very unhelpful and either had hearing problem, illiterate, or just hates her job. Never was given her name. Had decided after problems over the past 2 years to stop shopping QVC. Returns of wrong size (by them) charged, then I am charged to trying to return obviously used electronics/kitchenware. I've been sent greasy pans, auto vacs with full dirt chambers, shoes with dirty soles.

I was a loyal and paying customer for 20+ years. Today I tried to purchase an item but could not log on. Customer Service told me that "Corporate" cancelled my account. There were numerous noted in my account info. The last indicated that I was returning too many items. I had ordered a number of shoes for my new job. I needed comfortable shoes that I could stand in for 6 hours. I am 70 years old and have numerous foot problems to consider.

We purchased 2 fire 10s at Christmas. After 1 day 1 fire 10 stopped working. We returned the item on 12/18/18. Still no return of our money spent or replacement 10. Very disappointed with QVC. Don't make the mistake of ordering from this firm.

QVC is very inconsiderate and doesn’t value their customer. It's like you're begging to them even if you don’t deserve it. I ordered this Judith Ripka ring for three times already and they keep on canceling it. Even if I did sent back a number of items already more than the price of what I’m trying to order. I wish I never encounter this site.

DO NOT purchase any items from QVC unless you are 100% sure you are not going to need to return the item. Their returns process is the worst I've ever encountered and most of the customer service reps just don't care. Their warehouse gets so full of returns that the post office literally cannot deliver packages until they make room!!! The post office has to hold all the returns until QVC can catch up and then deliver them.

My bank was sold to another bank, FIVE TIMES I called QVC BEFORE the transition and updated them! FIVE TIMES, they continued to attempt to place all my easy pays through the card that did not exist anymore! FIVE times they told me it was "cared for" and FIVE times they told me. Supervisor would call me back! Once I received a supervisor call back and that was my last call to them. Walmart has better and more professional customer service!

I attempted to order 2 items for myself & not only did they cancel my order, but they ridiculed me & kept referring to me as ma’am when I am a man & not a woman. They then asked me for extra identification & once I faxed over my ID & answered all their identity questions correctly they still insisted that I wasn’t myself. There was even a lady I spoke to named Tiana or Tiara that had a disgusting attitude with me and hung up. I’m letting all my friends & family know about how disgusting QVC treats potential customers to save them time from having to go through the humiliation they put me through.

I have shopped here 20 years and spent a lot of money. I had late easy pays (not even a month old) and had gotten a letter on Saturday and Sunday they shut down my account. I had just gotten a check in to pay these on Saturday and paid on my charge cards. Then on Monday I thought I better just pay by debit card since none of the credit card payments had posted. They took all of the payments, and all of the payments went through MY BANK, but 4 items on one order show pending on idiot QVC's side and show paid on my side and they won't unlock my account. I no longer will shop at this antiquated place who doesn't value customers and has to look for new ones all the time because they screw over the old ones.

I was given polar fleece sheets for Christmas. I sleep warm, so wanted to exchange them for a set of 1000 TC sheets. Read the instructions thoroughly and even called to verify I could exchange them without the giver knowing so as not to hurt her feelings. After 3 weeks I called and was told they could see I mailed them. When they received them I would be sent a QVC gift card to use for another purchase. A month later, I still haven’t received it so called again. They informed me the credit went to the giver and they would never have done it any other way. I filled in the return form that it was a gift. CHECKED THE BOX IT WAS A GIFT TO ME. Requested a supervisor. Was told they would call me in 4 hours. NO CALL. Called again. Again told 4 hours. They lie, they don’t train their employees. They don’t try to make a wrong right. DO NOT BUY FROM THEM. THEIR BUSINESS PRACTICES NEED INVESTIGATED!

Ordered a $30 tape measurer. Came with the screen cracked. Exchanged for a new one. After waiting 2 weeks I logged on to find out where it was. I was “refunded” my money instead and never told. Then I called and they said they can’t tell me why a new one wasn’t sent, they didn’t have that information. Then took over another week for my money to appear. Item was still in stock. Never again. HSN was a way better experience.

I went to return some items I ordered all together at one time and QVC charges $6.95 per item to restock. Don't waste your money! I have never encountered such highway robbery before and I have to say there are plenty of better places to shop.

I had to let you know what a disappointment QVC has been to my family. I ordered Amazon Fire 10" 32GB HD 2-Pack Tablets in November for my two 9 year old boys. One being autistic and only wanting the tablet (please keep in mind these were to be from Santa). As a single Mom on a budget I thought this was a great deal. By the end of Dec. they had not arrived. I have dozens of emails from multiple individuals assuring me they would make it by Christmas. I was not able to get my boys anything but the tablets, and began to worry. The tablets never arrived.

Ordered and was denied flexpay because I’m associated with someone who use to live at house I’m at before me, ridiculous but whatever. Well that was last Monday. My authorization hold is still pending.

Contacted QVC about someone using my account to order and pay for products. Have been a QVC customer for a long time. This experience was so disheartening that I told them to just close my account! Gave QVC seemingly unconcerned customer service girl the name and address of scammer and the next day the condescending representative that just kept saying they would just close my account. Be careful using this company and any fraud happens, you will be out of money and products.

I ordered a 65" TV on December 9 2018. I cancelled the order on December 12, 2018. I received an email that the order was in the process of cancelling. So PayPal takes the money out anyways. It took over a week to get PayPal to release the money back to my account. All good. I just happened to look at my order status today and it said the TV was shipped January 9 2018??! After I cancelled a month ago and PayPal took all my funds out of my account again this morning!! They said they have to contact the distributor to cancel a high end item. I understand that but that was over 3 weeks ago and nothing was done. So now I have a TV on the way I do not want and have no money until probably 2 weeks from now. What a nightmare... Use at your own risk!!!

For Christmas, I ordered a silver necklace for my daughter from QVC. My daughter liked the necklace, but it was too heavy to wear. I promptly returned the necklace. Today it has been three weeks since I returned it. I called QVC to get a status on my return and my credit, $260. They have the necklace, but they didn't issue a credit. It will take another 10 days for me to receive the $260 credit. QVC are crooks! I think they hope most people won't notice that they haven't received credit for their returns. This was my first time ordering from QVC and it's my last. I'll stick with AMAZON!

QVC customer service is good, in my opinion. However, customer credit card financing is through Synchrony Bank and I believe there are a couple things consumers should know before committing to QVC (Synchrony Bank) Special Financing (no interest for a fixed term). In order to make a payment dedicated to a “promotional purchase balance” (separate from a regular minimum monthly QVC credit card payment) you must first make a payment and then PROMPTLY call a QVC credit card account customer service and state how much of that payment you wish to be applied to the promotional purchase/special financing balance.

Please share this so maybe I can get QVC’s attention! I’ve had it... So beyond upset, flustered and downright ready to blow at QVC. On 11/25 I placed an order through PayPal to QVC... PayPal used the incorrect card to process the order so they told me to call QVC and give them the card I wanted it on and have them issue a refund to PayPal.

This is the worst company ever and we will never buy from them again. We had purchased quite a bit in the last 2 years and have nothing to show for it. Things break, they tell you to send it back and get a refund; then you don't get the refund and they have the product. Never again. And as others have said, call 10 times, you will get 10 different answers.

I bought a pair of boots that didn't fit. I wanted to exchange them but they didn't have the next size available so I opted for a refund. They charged me a restocking fee! Be careful. It's hidden in some small print - almost no other online retailer does this so buyer beware!!! Also their customer service is near impossible to get a hold of and when you do they are curt and not helpful.

First off why would I want to exchange something that was defective the first time to only take a chance of it happening again. The woman over the phone said they would waive the return fee, nope never did. Deducted the fee off my refund. AGAIN A DEFECTIVE PRODUCT!!! Wasn't like I changed my mind. I will never buy anything off QVC again. Their tracking system online is horrible and slow and not user friendly. So from now on for products like this I will go to Target or Walmart and pay a little more. Now I am out money because the product didn't work. Not right at all!!!

Easy Pay so easy to buy items that I would not be able to buy, not using a credit card. Purchased lawnmower, hedge trimmer, blower, vacuum, KitchenAid, yard umbrellas, Duraflame heaters, boots, many Christmas presents, all bought over years, all on Easy Pay small payment over 5 or less months no interest. People get in trouble using many credit cards. Use debit cards and Easy Pay.

On 11/08/18, I placed an order on QVC.com for a Christmas gift for my father. The color was on a waitlist to be shipped out on 12/03/18. On 12/07/18, I received a tracking number via email that the order was shipped. I waited and watched the tracking for weeks. UPS showed that the label was created but the package was never received by UPS. I called QVC on 12/21/18 and the very nice representative apologized for what had happened and told me that she is sending a message to the corporate office. I told her that I expected a call on Monday (24th) and an email regarding our conversation on what happened with my order. I received neither.

My account was hacked. They ordered 2 items and used my debit card QVC had on file, then went into my account and changed the address to have the items shipped to PA, I live in FLA. I caught the fraudulent transaction and called QVC to stop the last item being shipped and not to charge my card. I got the runaround...the items were shipped, my card was charged! I was told QVC would have someone from their fraud dept contact me in 4 days...nothing! They did close my account down though, and I had to cancel my bank card right before Christmas! I am still waiting for my refund. Please do not leave any type of card on file with QVC. They will do nothing to help you if you get hacked...awful!

After over 30 years of buying from QVC and watching the product quality & customer service DECLINE to the lowest degree possible, I’m finally done. A while ago, I received a letter telling me that I had too many returns and not enough recent purchases. My returns are BECAUSE of the poor quality. I order less because of the non-refundable return shipping charges. I paid my Q Card off every mo. so was never charged a cent of interest. All my other CC’s used to make purchases over the 30+ yrs. were never over the limit, so QVC always got their money every time. But they closed my Q Card account & even my QVC account. The other places we shop always treat us with respect. Would like to give QVC minus 10 stars.

I attempted to purchase Bose headphones over a month before Christmas. I received a call nearly 3 weeks later that the order was on hold. When I called, they could not tell me why it was held, but it was already cancelled. So I created a new order on the phone and verified that all the information was correct, the payment was verified, and that I would receive the headphones on December 20. I didn't get any other confirmation email or any way to track it. On December 23, as the order still hadn't arrived and I received no information about any problem, I called to get an update. The agent told me that my account had been closed "by corporate due to a risk" and was not able to provide any meaningful information or transfer me to a supervisor. He said that there was no way that I could receive the item by Christmas.

If I could give QVC a zero stars I would. I have had a QVC account for my Fitbit Versa and everything went well until two weeks ago. I get a message my address has been changed then I got a message two Apple iWatches had been purchased for a little over $1400.00. They wiped my bank account completely clean. Not a penny left. I spent my whole afternoon filing fraud complaints with QVC, my bank, my county's police department and the police in the county of the new address on my account was from. It took almost two weeks for my money to be refunded. This left us in a snowstorm in Western Carolina with no food or no drinks or anything. Thanks QVC.

About a month ago I ordered three sets of QVC Harry London Nutcracker Tins which were supposed to be filled with Harry London candies. I liked the idea so much, I ordered three sets of 5 and intended to use them as Christmas gifts. I was told that I could have it shipped at the time of my order of have the order shipped the week of December 10th. I chose the latter. My order was to arrive on December 17th. I check the morning of December 17th and QVC automated system said my order was to be delivered by December 17th. On December 17, around 4:52 p.m., I received an email stating that the vendor was out of stock and my order would not be filled. Their consolation was a $10.00 credit on my account and some Harry London candies.

Returned three items of about 30 dollars worth of goods and in return for 5.88 cents back. What a joke. Free returns? What a fraud. Never again. I couldn't understand because I thought returns were free until I saw another review about the shipping label charge.

Ordered a gaming laptop which was shipped by UPS. Item stated delivered but we never received it. QVC would not resolve this issue with either a refund or another item. QVC sucks and I would never order from them again!

I ordered a product from QVC on 11/15 and was charged the same day. A few days later, I got an email that my order had shipped and would arrive 11/26. I subsequently tried to track it numerous times, and it showed as "in transit" to UPS. By 12/3, I still had not received it and the item remained untrackable. I called UPS, who never received the item from QVC. I emailed customer service, who could not explain what happened and then did not respond to my follow up email. Three days later, when I still hadn't heard back or gotten a refund, I called customer service and requested a call from a manager. They never called back. Finally just contested the charge with my credit card company, who can deal with this headache. How do you charge someone for something that you never sent? Well, I learned my lesson: Never order from QVC.

On 22nd of November I ordered a pretend shopping cart for my granddaughter. QVC confirmed the order and I was supposed to get the item latest on the 3rd of December. I checked the order online and it went from several days of "in Process" to "back order." One day, after that it went back to "in process." On the 3rd it said "back order" again. I called the customer service and asked what this was all about and he just told me because they are out of those carts and nobody knows if and when they would get the cart again. I asked why they confirmed the order in the first place when they didn't have the cart and why nobody emailed me that there was a problem. That guy didn't have an answer for that. I canceled and I will never order from QVC again.

I ordered a Dell computer 6 months ago. The computer worked fine until last month. I sent it back to Dell and when I received it back, it was damaged. I could not use the computer, period. I spoke to someone at QVC and was told that I would be refunded my money without any problems due to a defective computer. I returned the computer to them as instructed and am waiting on a refund. I have called several times regarding my refund and was told by different people in customer service that my funds have been released and I should call my bank.

I received a present that I could not use. I contacted QVC to see if I could return it. I followed QVC's instructions to receive credit on my account. The gift amount was returned to my friend. I just learned that the credit cannot be applied to my account. Now I cannot shop for a more appropriate gift AND MY FRIEND IS ANGRY. Thank you for following the instruction QVC gave me.

I have been wanting to buy a new TV, and I ordered an OLED TV yesterday from QVC's website, 12/01/2018. It was a 6 Easy Pay order of $318.00 for 6 payments. I never received any emails that I ordered anything, but last night my order was processing up until past midnight when I went to sleep. I found it odd because any other company I order from sends me an email right away if I order something and is a good way to combat if your account was hacked into and ordered without your permission. I checked my bank account, and sure enough $318.00 was taken from my account.

I ordered Comfort Food, In the Kitchen with David cookbook on Oct. 21, 2018. The EDD was Nov. 4th. I received an email on Nov. 27th that my order had shipped and a tracking number. I started to try and track my order but every time I clicked on the tracking number, I received a message that QVC.com was unavailable. Finally today, I went to the USPS website, put in the tracking number to find a shipping label was created but the item was actually not shipped. I might add that my credit card was charged on Nov. 27th for the cookbook.

Ordered two bottles of Nest perfume on 11/21/18, EDD was for 11/28/18. Bottles shipped separately, the second one didn't ship until 11/25/18 from distribution center in NC. Called QVC customer service on 11/28 because second bottle of perfume hasn't arrived and according to USPS website (shipped via UPS Mail Innovations which adds DAYS more delivery time) no movement of package since 11/25. CS rep told me the package is in New Jersey - I live in Virginia, so what sense does it make for the package to go from NC to NJ? Rep also said they don't know when package will be delivered to me and they can't do anything about it until Mon. 12/3.

were intended as gifts) and closed my account without notifying me. It seems someone in another state with the same last name as me owes QVC money. What does that have to do with me? The insanity makes sense to QVC, and its representatives have even called me a "scammer." I am no longer interested in doing business with QVC, but I will not allow it to libel me. I have met with a lawyer, possibly for a class action suit.

Four years ago, during the summer, I purchased from QVC, 4 of your battery multicolored garland, 2 battery multicolored sprays, and 4 3' trees - 2 battery multicolored and 2 battery white lighted. They were beautiful. After Christmas, the batteries were removed and they were put away. The battery packs were wet, even though I put them in plastic bags to protect them from the weather. When I put them up last year, only 1/2 of everything was working - the spring in 1/2 of the battery packs had rusted off. The 3rd year none of them were lighted, and the springs are rusted away. I tried to contact your company after the first year when the battery packs weren't dry and you told me to pack them back in the original boxes - which would have been impossible - besides they were gone.

By QVC own admission they delivered my coffee maker to an office in Las Vegas Nevada. I also paid extra for expedited shipping. I live in New Port Richey Florida. I informed QVC customer service that I no longer wanted or needed the item as it was for my husband's birthday and there was no way to get one to me before his birthday. I asked to cancel the order completely. I then received a second coffee machine even though I said NO. I immediately called QVC. I once again explained the entire situation. Arrangements were made for USPS to pick up the machine the next day, which USPS did. This all started on May 21, 2018. I have had several frustrating phone calls with no results. I am still being harassed for money for a product I do not have and QVC admits it. PLEASE HELP.

They gave me a estimated shipping date. When that day came and I hadn't received my package I called in, they gave me a whole other shipping date. By that date I called - was given ANOTHER date, ask to speak with a supervisor who had the nerve to ask me if I wanted a 25 dollar credit for my next order!?!? Who in their right mind at this point would wanna order from here when you can't even get a order out in time.

After allowing my account to be hacked by some internet thief, they closed my account and canceled all my orders for Christmas presents, etc. They do not resolve problems. AVOID SHOPPING WITH QVC. You are just asking for trouble, sooner or later.

Thursday I online ordered 3 items - 2 were the special value (lowest price for the yr), & a matching dog bed. Had been on w/ CS because of multiple questions re: dog bed, but had 2 blankets (with 2 different sizes, 2 different colors for 2 different people) in the cart as I was trying to figure out what size dog bed to buy - only gave dimensions, had large, round "bumpers" around 3/4s of the bed, so the dimensions inside were not listed, neither was if the centerpiece was separate, could you use fabric softener on it (found out you couldn't on the blankets by accident), etc.

I placed an order a week ago. The item cost more than on other sites, plus a shipping charge. I ordered because the color I wanted was in stock. QVC took my money, then canceled my order, and now refuses to refund my money. I have sent several emails. They say once order is returned they will issue a refund. I have told them multiple times I never received it as THEY canceled it, yet they will not refund my money. Never will I shop there again.

I have read several reviews on the site regarding Lennar Homes. The overwhelming majority were negative so I wanted to document my journey so far. My experience hasn’t been perfect but it also has been far from a nightmare. I may have a slight advantage as I am a licensed Realtor although I do not work in the field full time. My initial interaction with Lennar was very pleasant and not as pushy or dismissing as some new home consultants can be. I typically wear sweats and comfortable shoes such as Crocs when I went out to view homes for myself and I think some new home consultants at other communities used that to gauge whether I could afford one of their homes or not.

I’m done with QVC. My return experience has been awful. VERY slow to credit my account, even once returns have been received. I was told this evening that “the warehouse is very busy,” and it could take 7-10 days for my received return to be credited. WHAT? This is simply a way for QVC to hold onto my money. Once my two recent returns are credited, when QVC finds the time, I’m done. Bye bye QVC. Good riddance.

I have bought food items, clothing and footwear. Anything that was wrong was rectified to my satisfaction. I have been a buyer for over 10 years. If you don't tell any business there is a problem then it can't be fixed. When placing an order, sometimes I ask the person if they have tried the product. They are very honest and helpful. I feel QVC has made vast improvements over the years. Please, never stop your excellent service, thank you. No, I am not related to anyone from QVC nor will I be compensated. I feel the future customers should be able to know they will get very good service. QVC wants their customers happy!

Before buying these shoes and reading all the reviews about QVC, I was nervous to place my order. There were few good ones but many bad ones. I decided I’m gonna try it anyway since I want the shoes and QVC gets a lot of business. My shoes came within 4 days, it was all perfect. I’m happy and satisfied with my service. Tracking my order was on point and easy, received my confirmation emails. I had a great experience ordering from QVC.

I purchased a mattress set online in Sept. this year because I recently had back surgery and have mobility issues after. So I called the first week of October to get an update and was told that it was sent back for a defect and another was ordered but it had not been received. They told me I had to cancel and reorder again in order to get my mattress. So I did and again the same thing happened, the delivery company had it sent back and reordered for a defect! When I called QVC to see why this kept happening they had no insight and was not trying to even accommodate me in any way! Now today I look online to check my order and see they have canceled it!! With no reason why or call to tell me anything!! I will never order from them again and I hope I get my money back ASAP! They have turned into a scam!!

I rarely post reviews, but I feel compelled to share my recent experiences in dealing with QVC customer service representatives regarding an order placed one month ago. Originally the order contained 3 items, however none were received. When I called to inquire about this order, I was told it “looked like it was sent back to sender”. 2 of the items were no longer available, but the remaining item would be re-ordered for me, and expedited, due to my inconvenience. Well again, when not received (although tracking stated it was delivered), this order was supposedly re-sent yet AGAIN, and expedited.

Ordered a pair of shoes for my narrow feet. I ordered and it took them 4 days to ship it, with the slowest delivery service ever! Sure there was a tracking number, however it didn’t show the details...then they certainly were not ‘true to size‘. I won’t order anything from them again!

I called over the weekend of 10/6/18 to get an invoice/receipt e-mailed to me, customer service representative stated that it would be 48 to arrive, I waited and waited, I called QVC again to request the same information, asked if it were sent over the weekend she said she didn't see anything from the weekend! Lying, deceitful person!!!

I ordered 9 lady's tops from QVC. The prices seemed somewhat high, but they were tops by a designer who sells her clothing on QVC. The tops looked so cute on the models on TV and in photos online. There was a $3.00 shipping cost for each top, making a total shipping cost of $27.00 added to the cost of the items. When I received the tops and tried them on, I did not like any of them, so I returned all 9 of the tops in ONE box. First of all, after seeing them, I realized they were way overpriced. The quality was not worth the price. Secondly, according to QVC's return policy, I would be charged $3.00 return shipping for each top returned, making a total of $27.00 to return 9 lightweight, summer ladies tops by USPS Parcel Post. I ultimately got C/S to refund half of my return shipping, as I am certain it did not cost $27.00 to send a 2 or 3 pound box by USPS Parcel (by ground, the slowest, cheapest way).

My wife was an avid QVC shopper for a decade, spending tens of thousands. When she did last month on the Sept. 15th, I called on the 17th to cancel her account as I was canceling her credit cards. The customer support person told me the account would be canceled and any flex payments would be waived as a favor to a longtime good customer. Well that was not the case, on the 24 of Sept. they billed the last payment to her card, now I will have to clear up any issue with the card having been canceled. What a considerate way for this money grubbing company to handle a dead customer!

Got approval for credit. Started to use my account. Then I was going to make an order and it got turned down, so I called QVC and they said they made a mistake and they cut my credit down. They never called me or email. What make this funny is I was bad as hell. I called HSN and got credit with no problem with more credit line. I will not buy from QVC and I will make a comment on my Facebook about this.

The Velour top and pants fit beautifully. The jacket looked a tad shorter on television but it is perfect! I ordered the navy blue and would like to find a lime green tank to go with it. There is a lime green seaming detail on the inside. Susan and Kirsten were fun to talk to. I mentioned my knee replacement so I have not yet ordered the pilates chair but it looks like a winner. I did mention that I love QVC so much. I jokingly call myself a QVC **. Maybe I should have said addict. Anyway, it's a fun channel. Helps me a lot w/ my gift shopping, as well. Hope to see more of Susan ** in the near future! Susan asked me to let her know how I liked my outfit. I LOVE it! Susan, you don't know it but we've been friends since 1970! :)

I have been shopping with QVC over 15 years. It's just been this last year I have sent back more than I kept. 1 year out of 15. They closed my account. Doing that makes it so difficult to stay on top of existing easy pay. They give no rules on the 30 day return. They do say however, shop with confidence. You can return your item within 30 days. And by the way, the reason for so many returns...half empty products. Quality. It was the finance department that closed my account.

I can say that their customer service is not very helpful. If you call 10 different times you will receive 10 different answers. No one knows what they are doing. Managed very poorly. This company is undertrained. Management never call you back.

They sent me the wrong item and charged me for the replacement and the original. Claim they issued me a full refund. NOT TRUE. Customer service is terrible and she argued with me that I was wrong while looking at the charges (with no credits) on my actual card statement. Thankfully, my credit card has good customer service and they refunded me. Just sucks that QVC can't get their accounting in order and my card company has to eat the charge. I am beyond disgusted with QVC.

BEWARE. This company has changed. I have been a very loyal customer for nearly 30 years and am in the process of closing my account. These people are NOT careful when they have your credit card and the reps are incompetent. If you removed a credit card they continue to charge it. They do not know their products or how to handle accounts and/or customers. THEY DO NOT CARE ANYMORE.

I have been a extremely great customer with QVC for 25 plus years. In 2016 I applied for the Q card. Close to Christmas I went over my limit accidentally. Realized it once I received my statement. So I made a large payment above the minimum required. I later went on QVC.com to look at my account. My order status was empty and thought maybe it was a computer glitch. So I waited a day or so and tried again. The same thing. I decided to call QVC. I was informed that my account was closed by the company. I asked, "Why?" The customer service employee said, "Because you went over your credit limit." I said yes and I made a large payment and was never late on my payments. She looked at my history on payments and said, "Yes I see that and I don’t understand why they did this."

would make nice 60th birthday gift for middle of July birthday. Order place 1st of June, not received until 3 weeks later, box with base received opened and missing parts. All boxes labeled 1 of 5, but only 4 boxes received. Turns out only 4 shipped. Called 800 # to report problem, was told would receive call back from supervisor. Never received callback. Called back on Saturday (next day) was lied to and told that NO supervisors worked on weekends. Posted bad review on QVC Twitter page - got response back in hour. Figures. Initially told that replacement base would take 2 weeks to receive, but manager escalated. Received replacement, but THAT was missing pieces, and had NO instructions. Had to wait for replacement parts from manufacturer.

Apparently if you have the same name as someone who has had issues with QVC or your parents closed their account, QVC will not let you have an account, no matter that you are approved for one of their Q Cards. And then they wonder why their business is dropping. This type of company has no place in the free market place.

I have been an active customer for 20 years. QVC has now “out done themselves” with to/from shipping charges. Sometime, recently, they started NOT refunding the original shipping as they used to do, but they ALSO charge back a return label cost of $6.95! I just received notice of a $1.15 return credit on a $65 item! DOUBLE SHIPPING. Corporate greed? WATCH YOUR RETURN CREDITS PEOPLE. MY Last QVC purchase. PERIOD.

They tell you that you have 30 days to return an item. Then they close your account without warning or notice on account of excessive returns. If they are going to punish consumers for returning items then they should have a zero return policy or at least warn consumers that they can only return a certain amount of items.

They take various payments from my bank account but have cancelled my accounts claiming loss of business? Whatever that means, maybe because I returned things as they say you can do if dissatisfied. I have no idea what they are taking payments for as I can't log in to see. I have been a customer for years and this is how they treat me. Also I ordered Junior's Cheesecake and UPS tossed the heavy box on my patio. It said perishable and keep right side up but of course they put it upside down and it was a mess. The representative was nice but next thing I know is I don't have an account anymore, so when they say you can return things, beware.

I am happy with the kindness the reps show towards the customer and I am very pleased with the deals they offer with the easy payments. Also, the products that QVC offers are outstanding.

I purchased an LG Flat screen from QVC for over 1,200,00 dollars, had it professionally installed on my wall. A week after the warranty expired, screen went black. Looked it up on YouTube, lots of people had this same problem with this T.V. Has anyone experienced this from this T.V. purchased at QVC?

If I could give less than one star, I would. On June 5th, I ordered a MacBook Pro laptop from QVC and paid roughly $33 for premium 2-day shipping as I was going out of town on June 7th and needed to make sure I was home so it was not just left on my front porch. On June 6th, I had not received any up to date shipping info, so I called QVC. I was told that unfortunately they had experienced a power outage and no orders had been shipped but that I would be refunded my $33 fee and my ordered would arrive on Friday, the 8th.

On June 10th I called and ordered this special deal. I called in the order because I moved to Denver, CO and wanted to make sure the address was correct. I reviewed my address 3 times. Good to go, I'll have my Dyson cyclone V10 with docking station on 6/15. On 6/13 I received an email that my Dyson docking station was shipped to St. Petersburg FL.! I immediately called. Spoke to representative. Apparently the Dyson was shipped to my Denver street address, but to St. Petersburg FL city and state!!! She said I would have to reorder the item and call back on the 15th to "cancel" the original order.

Today I received a letter from QVC saying I returned 72% of the items I ordered. That would be correct. I also shop with Amazon, where I have zero returns and Overstock, where I also have zero returns. Hmmm what's wrong with this picture. QVC only recently allows you to return for the same item different size etc.. That being said the items QVC sells in my opinion is marginal and does not do what they claim it does. They remind you regularly if you watch their show, don't worry you have 30 days to love it or return it, they don't say anything about how many times you can do this.

I ordered the TSV HP gold laptop computer on 5-6-18. Even though I ordered early in the day nothing was ever said about the gold laptop being sold out. I was then notified several times via voicemail that because of high demand for the color, there would be a delay in shipment. Obviously, QVC was well aware this color was sold out and continued to take orders the entire day anyway without notifying customers. I received no less than 4 different ship dates.

In the month of March I ordered the Dyson vacuum. The initial payment was taken out of my daughter's bank account that was on file. When I noticed it, I called QVC for the card information to be changed to my bank account and I was told by the representative that it was. The representative never said that they were charging my account. That was two payments in one month for the same item.

I placed an order for air fryer accessories. It did not ship right away. I called and emailed to cancel my order. They said once order is processed they can not cancel but don't worry they have no hassle return. Two days later item ships. I return it. They only refund half my money.

My husband and I recently tried to order a Nintendo Switch bundle through QVC for my sister's 16th birthday. My husband made an account with QVC using his card to make a purchase (I have my own account with QVC but, it is linked to my bank account). A day or 2 after the order was placed he received a call from the financial department needing him to verify some information. He called them back and verified that it was him making the purchase and asked for his address, he verified it was him and stated his address and they told him everything was okay and good to go. The money came out of his account. We went on later that evening to see if there was a change in the status of the purchase and he could not log on. He tried to do a password recovery and it said his email was not recognized.

I made a purchase on QVC website and when I did so I enrolled into easy payment. I received my items and I had no complaints with that but when it came time to make 2 payment I realized I needed a few more extra days to make the payment. So I called QVC and explained my situation to the rep for her to tell me that "Corporate makes up the payment days for easy payments and because corporate makes up the billing days we are unable to give you an extension on the payment". But if you go on the website and read about the easy payment plan it states that if the day you are scheduled to make a payment is not workable for you you can call and set up a different date... VERY UPSET AND THIS IS MY FIRST AND LAST TIME SHOPPING WITH QVC.

I purchased an item with the easy payment (5 payments) they have (awesome I thought). I wanted to pay it off early and made the last two payments ahead of time, 3 days later they collected an extra payment. I chatted with one rep and she said this was an error that I was going to get refunded. 2 days later I got refunded for that extra payment (awesome I thought) but when I checked the item again they had added a 6th payment to the item I just paid off.

I too was a long time customer of QVC, and spent thousands. In the last two years I have experienced a lot of "dissatisfaction". I experienced rude and unhelpful customer service staff. I have received numerous "damaged" merchandise which I had to return myself making this an "inconvenience". I have received items that was more bait and switch, than what was advertised. I am disappointed in how low QVC has gone and how the "quality" of a lot of their items have deteriorated. This is my last month with QVC. I find the aggravations and disappointment, and lack of empathy with Customer service staff is not worth the stress.

I purchased an Apple Watch in December. Decided not to keep it and returned it December 27th. I discovered on May 5 that they claimed the watch wasn’t received in their warehouse until March and that they were going to return it. The representative I spoke with confirmed that the tracking number WAS scanned on December 27. I waited a few days and called back to follow up and was told they DIDN'T receive the watch. I used QVC’s return label, so why am I responsible for their warehouse employee's mistakes. I asked the rep for the tracking number and she lied to me, telling me that she didn’t have one. I waited several days before I called back again to follow up and was told they were investigating the return. They needed to know exactly when the Watch was returned. What difference does it make when it was returned.

Amazon must be destroying you. I ordered the exact same item from both QVC and Amazon on Monday, April 30. I initially purchased on QVC, but found a different color on Amazon. Buying both as I can use both. On May 2, I received my Amazon package, two days after purchase. It is now Monday, May 7 and my QVC package is still sitting in the destination since May 4. Tracking is great as you can see every step. Tell me, QVC, how can you be so slow in shipping when your competition is so fast? I will never order from you again. Honestly, you cannot continue this slow service in light of the competition that is out there.

My experience with QVC has pretty much been very good. The items purchased I have been very happy with. I have only had to return something only a few times and it was only because the size was not right.

Service is fast and efficient and phone reps are courteous and helpful. Online reviews make good guidelines in determining whether or not to make a purchase.

I purchased Nick Chavez Soft Hair Flocker after watching him demonstrate this product on three women. I purchased product for a friend's mother. Product did nothing for friend's mother, for my hair and three other friends who tried it. I was charged $6.95 to return product for Shipping and handling. Will not make any other purchases from QVC.

I have purchased several items online from QVC and each purchase has been great. The products are just as they are described or look in the picture and they were delivered when promised with updates along the way. I get e-mails asking for confirmation of delivery and if the product meets my expectations. I love that they offer flex pay or regular pay.

The online site is really simple to use. But I like to call the 800 just to make sure the item I want is in stock and that the transaction goes smoothly (all on their servers, it helps minimize possible hacking from outside sources). The phone reps are really helpful, there is an extra $5.00 off if you're a first time shopper but, when I called there was an extra $10.00 off, I wouldn't have got that if I just went online. They let you know when the package is shipped and delivery date. They just send you an e-mail. Easy.

I ordered a piece of clothing from QVC and total cost was 38.41. Shipping was $3.00 and they refunded me 26.78!!! I am not sure this is even legal being as they do not let you know ahead of time that they will keep 25% restocking fee... or whatever it is!!! This is only the second time I have ordered from QVC and I will NEVER order from them again!!! BUYER BEWARE!!!

Website shows a clear description of item and reviews most of time. Displays in color of your choice. Easy pay and free shipping are available on today's special value as well as regularly stocked items. Also, shipping is fast and reliable.

I do purchase some skin care and makeup. The cost as compared to purchasing in a store is much less. The shipping costs aren't bad and the customer service has always been very helpful. Returns are easy and I've never had a problem with refunds.

I enjoy QVC, very relaxing, easy to make comparison, sometimes shipping is a little costly especially when it's more than the items purchase, will cause a no sale. Even though I haven't had to return anything bought, return information was always included. Well pleased.

I hadn't been a QVC shopper before. Channel surfing I saw a daily deal on a product I use. The price was well below Amazon's and the 4 payment option made paying a little less painful. Also, the delivery was swift. Now I will definitely include QVC when comparison shopping.

QVC is the first site I’ve used where I haven’t had to complain to customer service. I’ve been ordering from there around 6 months or more to buy my favorite cosmetics brands. With the 3 to 6 month easy pay program they offer, it makes buying my favorite pricey cosmetics more affordable and no interest is charged. I think I’m a lifetime shopper on the Q!

Do not order now since prices have gone out of sight and not too happy with quality. When you started selling jeans for over 100.00 dollars you lost me and my friends. 300 400 dollar handbags what's with that. Now on to Logo, they are horrible, on young and skinny and on size 14 models. Look like baboons. Who are the jhers now, you are .ksi g a ,kt ov customers. People that have families and work and retired cannot afford you anymore. Sad you were once very good and reasonable.

I ordered microfiber sheets. Amazing and very user friendly with easy pay options which helps a lot. I loved every item I have ordered from QVC. I returned the two that I didn't and they credited me. That took a while but it's fine.

I ordered the NUFACE body tonic and The QVC gave me in incredible run around which included mandatory personal and private questions to be answered based off "public record” to verify. They held back my order for one month because they insisted they get these private information that included my relatives' full names and phone numbers, all my addresses I’ve lived before, my birthdate, my maiden name, my close friends... OMG. What the hell? I so regret I gave them these info. I began to suspect they may be linked with fraudulent companies who can inject themselves into my private personal info! I have NEVER been subjected to such interrogation from ordering a simple product. Now that they’ve had the info and wanted additional info from “supervisors who will contact you," I became so alarmed that at that point // I said forget it! I’m canceling and WILL NEVER order from QVC again!!! Please be aware of this.

I have bought many things from QVC and HSN. They always treated me fairly with returns and/or problems. Have shopped with HSN for over 30 years and QVC for about 16.

I have found that you can always find a last minute gift at QVC. They have a great collection of merchandise at various price ranges. Merchandise is well packaged and delivered promptly. Flex pay, when offered, is always a bonus.

QVC has nice products but they are overpriced. Love Amazon. If there is ever an issue with an item they will replace it or refund your money. Also, shipping in 2 days is great.

1st time customer. I ordered some Josie Products that were irritating to my skin. Sent 3 of 4 items back in a week. Total bill $231. Got a refund of 64. I would never ever order another product from QVC. In my opinion they are Scam Artists.

Push, Push, Push! Most of their clothes are overpriced, poor quality, ridiculous return policy and lean more towards senior ladies who live in places where shopping is at a minimum and traveling is difficult or these poor senior women believe the hosts. Take LOGO. What is that about? Foolish looking whether a woman is young or senior. I consider myself lucky having all department stores and small boutique stores within 20 miles from my home. Please, if your mom is in debt, help her get unhooked and cut her QVC card. Don’t let your mother make purchases that she doesn’t need. Talk to her.

QVC competing with Amazon, REALLY? QVC takes 10 days to 14 days to receive order??? Order in "processing" for 5 days. Then UPS gives to post office adds another 2 to 3 days. Items shown on TV presentation are not what you receive, some look nothing like what was presented, ex: Valerie Parr Hill items. Valerie uses mfr. samples that are nicer than what is shipped to customers. I have returned so many poor quality items back to QVC that they should pay me for all the work, hassle and gas to post office, tape, misrepresentation etc.

I received a gift certificate for Christmas for $100. When trying to redeem it online for an order, I received an error code. I called Cashstar and they confirmed that there was $100 on the card. I called QVC to place the order and they said yes, there was $100 on the gift card but their computer was not allowing them to apply it. They told me that they have been having problems for a while. They said within 5 business days I would have an answer. I was patient and called both Cashstar and QVC 6 days later. Cashstar said the problem had been rectified, but when I called QVC to place my order, which has been on hold, they said that there was no problem with the gift card but they could not apply it. I ask to speak to someone else, but she said that there was no one else she could forward me to. Now she says that maybe sometime after Friday, maybe it will be rectified. I keep getting the runaround.

I'm reading a lot of the reviews and I have to actually admit I'm very satisfied with their service. My mother and sister had ordered from them for years. Now I am hooked. Never had any problems with them. Received items in a timely manner. Normally will have the items before the promised delivery date. The only thing I hate is the return shipping charges that you have to pay when returning things. Also someone had mentioned about the 30-day price difference. The price dropped on the television I purchased. I received the difference in my bank account within two days. One very happy customer will continue to do business with you. Great customer service. Love your flex pays and accepting the debit card whereas everyone does not have a credit card. Keep up the good work. My sister will be ordering from you on my recommendation.

QVC's shipping and return is a killer ---- around 10 dollars for the smallest item. If you buy two items no matter how light they are and they are in the same package, you pay shipping and return on both, which means you just spend 20 dollars trying something that you do not like. Almost 100% callers on their show are senior females, you can tell some are not quite with it ---- some lady would say she has bought 17 items in the same day and they would be told by the host how smart they are and so on. The hosts are all very good in a dishonest way in using hyperbole to lure people buying their stuff. Watch out folks.

Avoid getting the QVC card, first of all, at all costs!!! I had the QVC card, and paid -- ahead of time -- for my purchases I made on QVC card through my QVC web page account... Apparently that was the wrong thing to do, as QVC card is owned by Third party, Synchrony Bank, not QVC... QVC just hawks it, non-stop, on the air. Anyway I received notice from Synchrony Bank that I was overdue in purchase payments. I explained I paid bill directly on QVC web page account. I was told that was not the correct way to pay. Well, to make story short, I called QVC...THEY WERE OF NO HELP, and could care less.

QVC has employees who obviously cannot add and or subtract. 5 of 5 means 5 payments out of 5 were paid. QVC took 6 payments over $52 each and I was on the EZ pay 5 of 5 payment plan. I contacted them. Was told they don't have supervisors. That customers have to wait 1 - 4 hour block for a call back only for them to say they returned the call when in all honesty they failed to return a call or leave message showing they called back. QVC's operation is theft by overbilling the customers. QVC is a deceptive business and they seem to think customers cant sue them and hold them accountable. They took the final payment 02/28/18 from CREDIT CARD stating 5 of 5 then on 03/01/18 they STOLE $53.00 from my bank acct. Trying to say it was #4. Sorry to say but February comes before March.

I have been a long time customer of QVC. However, I will not shop with them again. I have had three errors made by them since December that took way too long to resolve. The first and most current involves them charging my account twice for two items causing my bank account to be overdrawn and overdrafts charges to be assessed. Their customer service representative claimed that their first authorization was denied, causing them to put the charges through a second time. From what my bank and I see there was no reason for the payments to be denied. It's classified as a merchant error. However, while this is being sorted out, I don't have access to the money in my account because of the overdrafts charged from excess QVC authorizations. Banks can't remove overdrafts until the authorizations roll off. So far it's been 5 days. The bank says the authorizations will either roll off or go through tomorrow.

Shopper for 18 years- not anymore. The last order I placed was for shoes. I especially wait for the ‘free shipping’ options for shoes because there’s chance of fit. Long story short, they charged me shipping- $9.94 for one order (contained 2 pairs) and again, $9.94 for the other order (also 2 pairs). Believe me, if it had been a mistake on my part I would’ve been the first to say that I was wrong. But my invoice/statement was right there in front of me showing FREE shipping in capital red letters. When I called, the customer service rep acknowledged the issue, but had no idea why it happened. She says she looked back to, the date that the items were aired and that there was no free shipping- but I’m looking at it with my own 2 eyes! Right there on the invoice.

As of March 12th - After 10 calls to QVC within the last 33 days to the QVC customer service department. I have been given several different reasons from each QVC Customer Service phone rep as to why they have not given my money back for a returned item from January 24th 2017. They said they credited my bank account. THIS ACCOUNT has been closed as of Oct. 2017. EACH (9 times) time I spoke to a CSR at QVC they each gave me a different answer, as to why I haven't received my refund payment. On several occasions they stated they were mailing me a check, then they said QVC can't refund me until Wells Fargo returns the funds back to QVC. Then QVC said they have to wait until the bank (A CLOSED ACCOUNT) returns the money to them. FYI IF AN ACCOUNT IS CLOSED THE CREDIT HAS NOWHERE TO GO! AND KICKS IT BACK TO THE CREDITOR.

17 phones call, 7 weeks later... they still owe me money. Shannon, at the office of the VP called me after BBB complain finally filed (fighting this since 2/2/18). She calls, leaves message and then doesn't return call for hours or days even when you call back IMMEDIATELY. She refused to let me give her the dates, transactions and amounts of the withdrawals they took. She only want to give me what QVC shows. That is the point Shannon. Your records do not match what my bank gave you. She talked over me so you had to start raising your voice and then she threatens me when you raise your voice. I'm glad it is all recorded so her boss, the "VP", can hear her talking over me, not asking but telling. They found $ they already had to refund. I get no apology, no "you are right and I'm sorry it took you more than 10 calls and 20 hours to correct OUR mistake."

Ordered a pair of Sketchers. Paid 47.99. QVC refunded 13.48. They said it was for shipping and easy pay I only paid 1 time. Because the shoes were too small so I returned them. Never made a 2nd payment. They kept most of my money. I will be ordering from Amazon from now on.

Serta Perfect Sleeper Dual Pillowtop Mattress - Do you ever wonder what happens to those mattresses that go to someone's home for a 30 day trial and then they return it. Well, it seems QVC sells them again as new. (I thought this kind of misrepresentation was illegal.) The mattress I got had a dip so big, it seems it was made by a 300lbs. person. I called to return it almost two weeks ago after only having it for 10 days. No one has called me yet.

I am a first time buyer with QVC. I was told clearly that new customers would receive a $5.00 discount on their first order by typing in a code during the checkout process. However, during checkout, there was no opportunity for me to get that discount. I admit that five dollars is not a lot of money, but if something is promised to me by a dealer (especially a well known one like QVC), I expect that promise to be kept.

First of all, I would like to express my feelings about the excessive amount that QVC charges for shipping and handling. AND, If you purchase multiple of the same item, they charge you full amount for each and every item you order. They very much over-charge their customers on this. Also, returns to QVC are also ridiculous. The only time you get free returns is if you have the item sent back to you in a different size or color. Lots of times you do not like the item after you receive it, so this costs you double the amount of freight to get it back to QVC. Both of these are totally unfair to us customers.

I have ordered from QVC for years. Well now I tried to order a MacBook. They charged my account twice. It was an easy pay order. I called and got them to credit the additional charge. They told me the order would arrive by the 26th. I got no tracking info or email saying it had shipped. I called twice and they said it was on schedule to deliver.

I will never order from QVC again. They canceled my MacBook Air order and closed my account without even telling me. I was beyond confused because I tried to log into my account this morning to check the order status of the MacBook Air 11" that was on sale Monday (02/19/18) and I could not log into my account. I honestly was going to let it go, thinking that my phone was being stupid or something; however, my twin sister (WHO ALSO BROUGHT THE MACBOOK AIR) could not log into her account either. I then decided to call customer service. I talked to THREE different people and all THREE weren’t helpful at all. The first person transferred me to the wrong extension, the second person hung up on me AFTER BEING EXTREMELY RUDE, and the third person said that corporate takes care of canceling the orders, I don't.

I've been doing business with QVC for at least 14 years and I give them an A+! QVC products are great. Their customer service is wonderful. If an item does not work as they say it will or it's defective, returns are totally free. If it's my fault that I ordered the item and didn't like it, I pay for the return and the shipping costs are very fair. If they had charged shipping, I pay that but that is not 'their' fault. There is no better place to buy things... and I buy a lot because I'm disabled. QVC rates A+ with me and always has.

I buy EVERYTHING from QVC and Amazon. QVC charges WAY TOO MUCH for their returns. If the item is on Easy Pay I spend more for the item than I was charged in the first place. Their new policy of charging $3.00 for the initial shipping charge on EACH item of clothing is better but I still pay $12.00 for 4 tee shirts that weigh almost nothing! And again, when I return an item it costs me $7.00 for EACH item I return if I return one item! I understand they need to charge for restocking but I usually send them back unopened especially when I have ordered the same item in different colors or sizes. I eat the cost myself for most items I have opened! When the item is larger or weighs more than the shipping and returns are exorbitant!

Ordered an item online, didn't receive it or any notification until I couldn't wait any longer and called. A customer representative, Tina (may be a fake name) with last name she would not disclose, who claimed herself as the senior representative and the only sales representative I could speak to, told me that: My order got cancelled. Unknown verification reason from the corporate. They are very sorry but there is no information they were told regarding the order cancellation. There is nothing she could do to help me (seems re-order will not be an option in any way). The item is a high value item ($345) so once they feel anything wrong they would cancel the order. Her name is personal, can't be disclosed, and she can't send email, explanation for any tracking record.

I have purchased a lot from QVC. I'd like to say that they make you pay for shipping when you return an item and since my orders were on Easy Pay by the time they received my order back I've already paid for the item. Example- I ordered 2 pair lodging sets for around the house or running an errand. The material was so thin. I called first to make sure I wouldn't be charged twice for shipping since they came in one bag. They told me NO just once. Well I was charged 4 times for shipping- the reason I called first was it wouldn't be worth it for me to send back- I could of kept and used for painting my house... All the clothing I had ordered in the past went back. Nothing was it looked like on TV. I will no longer order from QVC and Laurie clothing line is one of the worse and she a TV Shark Alright!!!

Purchased as a birthday gift for my son, this product (Batwing Drone) was not opened and used for a few months after purchase. After used once two occasions, two propellers were broken - by my husband... not even my son. After trying unsuccessfully for months to find propellers online and through the manufacturer's website I reached out to QVC for help. At that time, a customer service representative said I would receive an email containing a return label. No email came and I waited until after the holidays to reach back out to QVC to try to determine where the email was. The first customer service rep told me to go back to my account and print out the label on my own. I was unsuccessful.

I submitted an order yesterday and thought everything went okay, but when I woke up this morning my account had been cancelled. I then made another account and looked for my order, but couldn’t find it anywhere. I emailed customer service, and their response did not make any sense whatsoever. I then called to ask why my account had been cancelled and they couldn’t tell me why exactly. They did say my information didn’t check out or something, which doesn’t make sense. I asked what information it was and got no answer, then hung up on by the representative. I then received an email that my order had been cancelled as well as my new account they were setting up for me.

I tried to place an order on my account, which I had opened about 6 months ago and had placed about 3 prior orders on and received with no issues. Today, I try to log in to place a repeat order and it says my account cannot be found. So I do a chat and I am told my account is CLOSED because the information on the account is associated with someone else who caused QVC to lose money. What??? I ask, what information? O, we can't tell you that...

The only good thing is they send a replacement if your package is lost or stolen, no? Asked. But they DO NOT listen when placing an order! Because of this, I've been charged in full when it was an EZ pay!

I ordered a Dooney purse from QVC for $168, it went on sale for $99, within 30 days of my purchase. I did not know you had to ask for the sale price within 30 days of my purchase, I would have called and asked for the sale price. When I did call, I was told I was too late, it had been 3 days since I placed my order, that the day it was processed and delivered. I called on the 30th day. The customer rep's company is cheating their customers, because you should be told about this policy, when you make a purchase, this practice is deceitful, and unethical. I asked the customer rep., if they informed customers of this policy, she said, “No, I only work here and follow instructions.” I told her that I wanted this purse discounted, and asked for a supervisor, she said there was not a supervisor present. I want to either return this purse to them or the discount, because I have been cheated. Other customers should be made aware of their hidden policy of deceit.

You can send anything back if you don't like it. I wait for sales and midnight shows, best deals then and no shipping charges. But you do have to pay ship charge if you send it back.

Usually I have decent experience with them but I recently ordered Nutrisystem dinner entrees and they arrived cold but nowhere on the website or on the boxes or the invoice told you if you need to refrigerate them or what? I called the customer service and they were IMPOSSIBLE to get hold of! Really QVC? Also their APP is a disaster! HSN is much better in these areas so go with HSN. Disappointed QVC.

I have shopped with QVC for many years. They have easy returns, very good customer service and good selection of products. I like their in-house items too.

Purchased a Samsung 33" Smart Tv from QVC for our daughter for Christmas. When opened, we found it was NOT a smart tv. I had sent a snapshot from my phone of the original listing that indeed said 32" LCD Smart Tv. Checked website, TV was no longer listed as a smart tv. No problem, they have a great return policy and we can fix this. No! Took a day off from work. After scheduling a USPS pick up and no one showed. Called QVC at 8pm to find out why and they said that I never ordered a pick up. I told them I had an email confirming the pickup request including a confirmation number. Then I offered to forward it to them if he could tell me where to send it. He responded that wouldn't do any good and all he could do was put in another request for pick up and hope they show this time?!! Seriously?