QVC Reviews

QVC's shipping and return is a killer ---- around 10 dollars for the smallest item. If you buy two items no matter how light they are and they are in the same package, you pay shipping and return on both, which means you just spend 20 dollars trying something that you do not like. Almost 100% callers on their show are senior females, you can tell some are not quite with it ---- some lady would say she has bought 17 items in the same day and they would be told by the host how smart they are and so on. The hosts are all very good in a dishonest way in using hyperbole to lure people buying their stuff. Watch out folks.

Avoid getting the QVC card, first of all, at all costs!!! I had the QVC card, and paid -- ahead of time -- for my purchases I made on QVC card through my QVC web page account... Apparently that was the wrong thing to do, as QVC card is owned by Third party, Synchrony Bank, not QVC... QVC just hawks it, non-stop, on the air. Anyway I received notice from Synchrony Bank that I was overdue in purchase payments. I explained I paid bill directly on QVC web page account. I was told that was not the correct way to pay. Well, to make story short, I called QVC...THEY WERE OF NO HELP, and could care less.

QVC has employees who obviously cannot add and or subtract. 5 of 5 means 5 payments out of 5 were paid. QVC took 6 payments over $52 each and I was on the EZ pay 5 of 5 payment plan. I contacted them. Was told they don't have supervisors. That customers have to wait 1 - 4 hour block for a call back only for them to say they returned the call when in all honesty they failed to return a call or leave message showing they called back. QVC's operation is theft by overbilling the customers. QVC is a deceptive business and they seem to think customers cant sue them and hold them accountable. They took the final payment 02/28/18 from CREDIT CARD stating 5 of 5 then on 03/01/18 they STOLE $53.00 from my bank acct. Trying to say it was #4. Sorry to say but February comes before March.

I have been a long time customer of QVC. However, I will not shop with them again. I have had three errors made by them since December that took way too long to resolve. The first and most current involves them charging my account twice for two items causing my bank account to be overdrawn and overdrafts charges to be assessed. Their customer service representative claimed that their first authorization was denied, causing them to put the charges through a second time. From what my bank and I see there was no reason for the payments to be denied. It's classified as a merchant error. However, while this is being sorted out, I don't have access to the money in my account because of the overdrafts charged from excess QVC authorizations. Banks can't remove overdrafts until the authorizations roll off. So far it's been 5 days. The bank says the authorizations will either roll off or go through tomorrow.

Shopper for 18 years- not anymore. The last order I placed was for shoes. I especially wait for the ‘free shipping’ options for shoes because there’s chance of fit. Long story short, they charged me shipping- $9.94 for one order (contained 2 pairs) and again, $9.94 for the other order (also 2 pairs). Believe me, if it had been a mistake on my part I would’ve been the first to say that I was wrong. But my invoice/statement was right there in front of me showing FREE shipping in capital red letters. When I called, the customer service rep acknowledged the issue, but had no idea why it happened. She says she looked back to, the date that the items were aired and that there was no free shipping- but I’m looking at it with my own 2 eyes! Right there on the invoice.

As of March 12th - After 10 calls to QVC within the last 33 days to the QVC customer service department. I have been given several different reasons from each QVC Customer Service phone rep as to why they have not given my money back for a returned item from January 24th 2017. They said they credited my bank account. THIS ACCOUNT has been closed as of Oct. 2017. EACH (9 times) time I spoke to a CSR at QVC they each gave me a different answer, as to why I haven't received my refund payment. On several occasions they stated they were mailing me a check, then they said QVC can't refund me until Wells Fargo returns the funds back to QVC. Then QVC said they have to wait until the bank (A CLOSED ACCOUNT) returns the money to them. FYI IF AN ACCOUNT IS CLOSED THE CREDIT HAS NOWHERE TO GO! AND KICKS IT BACK TO THE CREDITOR.

17 phones call, 7 weeks later... they still owe me money. Shannon, at the office of the VP called me after BBB complain finally filed (fighting this since 2/2/18). She calls, leaves message and then doesn't return call for hours or days even when you call back IMMEDIATELY. She refused to let me give her the dates, transactions and amounts of the withdrawals they took. She only want to give me what QVC shows. That is the point Shannon. Your records do not match what my bank gave you. She talked over me so you had to start raising your voice and then she threatens me when you raise your voice. I'm glad it is all recorded so her boss, the "VP", can hear her talking over me, not asking but telling. They found $ they already had to refund. I get no apology, no "you are right and I'm sorry it took you more than 10 calls and 20 hours to correct OUR mistake."

Ordered a pair of Sketchers. Paid 47.99. QVC refunded 13.48. They said it was for shipping and easy pay I only paid 1 time. Because the shoes were too small so I returned them. Never made a 2nd payment. They kept most of my money. I will be ordering from Amazon from now on.

Serta Perfect Sleeper Dual Pillowtop Mattress - Do you ever wonder what happens to those mattresses that go to someone's home for a 30 day trial and then they return it. Well, it seems QVC sells them again as new. (I thought this kind of misrepresentation was illegal.) The mattress I got had a dip so big, it seems it was made by a 300lbs. person. I called to return it almost two weeks ago after only having it for 10 days. No one has called me yet.

I am a first time buyer with QVC. I was told clearly that new customers would receive a $5.00 discount on their first order by typing in a code during the checkout process. However, during checkout, there was no opportunity for me to get that discount. I admit that five dollars is not a lot of money, but if something is promised to me by a dealer (especially a well known one like QVC), I expect that promise to be kept.

First of all, I would like to express my feelings about the excessive amount that QVC charges for shipping and handling. AND, If you purchase multiple of the same item, they charge you full amount for each and every item you order. They very much over-charge their customers on this. Also, returns to QVC are also ridiculous. The only time you get free returns is if you have the item sent back to you in a different size or color. Lots of times you do not like the item after you receive it, so this costs you double the amount of freight to get it back to QVC. Both of these are totally unfair to us customers.

I have ordered from QVC for years. Well now I tried to order a MacBook. They charged my account twice. It was an easy pay order. I called and got them to credit the additional charge. They told me the order would arrive by the 26th. I got no tracking info or email saying it had shipped. I called twice and they said it was on schedule to deliver.

I will never order from QVC again. They canceled my MacBook Air order and closed my account without even telling me. I was beyond confused because I tried to log into my account this morning to check the order status of the MacBook Air 11" that was on sale Monday (02/19/18) and I could not log into my account. I honestly was going to let it go, thinking that my phone was being stupid or something; however, my twin sister (WHO ALSO BROUGHT THE MACBOOK AIR) could not log into her account either. I then decided to call customer service. I talked to THREE different people and all THREE weren’t helpful at all. The first person transferred me to the wrong extension, the second person hung up on me AFTER BEING EXTREMELY RUDE, and the third person said that corporate takes care of canceling the orders, I don't.

I've been doing business with QVC for at least 14 years and I give them an A+! QVC products are great. Their customer service is wonderful. If an item does not work as they say it will or it's defective, returns are totally free. If it's my fault that I ordered the item and didn't like it, I pay for the return and the shipping costs are very fair. If they had charged shipping, I pay that but that is not 'their' fault. There is no better place to buy things... and I buy a lot because I'm disabled. QVC rates A+ with me and always has.

I buy EVERYTHING from QVC and Amazon. QVC charges WAY TOO MUCH for their returns. If the item is on Easy Pay I spend more for the item than I was charged in the first place. Their new policy of charging $3.00 for the initial shipping charge on EACH item of clothing is better but I still pay $12.00 for 4 tee shirts that weigh almost nothing! And again, when I return an item it costs me $7.00 for EACH item I return if I return one item! I understand they need to charge for restocking but I usually send them back unopened especially when I have ordered the same item in different colors or sizes. I eat the cost myself for most items I have opened! When the item is larger or weighs more than the shipping and returns are exorbitant!

Ordered an item online, didn't receive it or any notification until I couldn't wait any longer and called. A customer representative, Tina (may be a fake name) with last name she would not disclose, who claimed herself as the senior representative and the only sales representative I could speak to, told me that: My order got cancelled. Unknown verification reason from the corporate. They are very sorry but there is no information they were told regarding the order cancellation. There is nothing she could do to help me (seems re-order will not be an option in any way). The item is a high value item ($345) so once they feel anything wrong they would cancel the order. Her name is personal, can't be disclosed, and she can't send email, explanation for any tracking record.

I have purchased a lot from QVC. I'd like to say that they make you pay for shipping when you return an item and since my orders were on Easy Pay by the time they received my order back I've already paid for the item. Example- I ordered 2 pair lodging sets for around the house or running an errand. The material was so thin. I called first to make sure I wouldn't be charged twice for shipping since they came in one bag. They told me NO just once. Well I was charged 4 times for shipping- the reason I called first was it wouldn't be worth it for me to send back- I could of kept and used for painting my house... All the clothing I had ordered in the past went back. Nothing was it looked like on TV. I will no longer order from QVC and Laurie clothing line is one of the worse and she a TV Shark Alright!!!

Purchased as a birthday gift for my son, this product (Batwing Drone) was not opened and used for a few months after purchase. After used once two occasions, two propellers were broken - by my husband... not even my son. After trying unsuccessfully for months to find propellers online and through the manufacturer's website I reached out to QVC for help. At that time, a customer service representative said I would receive an email containing a return label. No email came and I waited until after the holidays to reach back out to QVC to try to determine where the email was. The first customer service rep told me to go back to my account and print out the label on my own. I was unsuccessful.

I submitted an order yesterday and thought everything went okay, but when I woke up this morning my account had been cancelled. I then made another account and looked for my order, but couldn’t find it anywhere. I emailed customer service, and their response did not make any sense whatsoever. I then called to ask why my account had been cancelled and they couldn’t tell me why exactly. They did say my information didn’t check out or something, which doesn’t make sense. I asked what information it was and got no answer, then hung up on by the representative. I then received an email that my order had been cancelled as well as my new account they were setting up for me.

I tried to place an order on my account, which I had opened about 6 months ago and had placed about 3 prior orders on and received with no issues. Today, I try to log in to place a repeat order and it says my account cannot be found. So I do a chat and I am told my account is CLOSED because the information on the account is associated with someone else who caused QVC to lose money. What??? I ask, what information? O, we can't tell you that...

The only good thing is they send a replacement if your package is lost or stolen, no? Asked. But they DO NOT listen when placing an order! Because of this, I've been charged in full when it was an EZ pay!

I ordered a Dooney purse from QVC for $168, it went on sale for $99, within 30 days of my purchase. I did not know you had to ask for the sale price within 30 days of my purchase, I would have called and asked for the sale price. When I did call, I was told I was too late, it had been 3 days since I placed my order, that the day it was processed and delivered. I called on the 30th day. The customer rep's company is cheating their customers, because you should be told about this policy, when you make a purchase, this practice is deceitful, and unethical. I asked the customer rep., if they informed customers of this policy, she said, “No, I only work here and follow instructions.” I told her that I wanted this purse discounted, and asked for a supervisor, she said there was not a supervisor present. I want to either return this purse to them or the discount, because I have been cheated. Other customers should be made aware of their hidden policy of deceit.

You can send anything back if you don't like it. I wait for sales and midnight shows, best deals then and no shipping charges. But you do have to pay ship charge if you send it back.

Usually I have decent experience with them but I recently ordered Nutrisystem dinner entrees and they arrived cold but nowhere on the website or on the boxes or the invoice told you if you need to refrigerate them or what? I called the customer service and they were IMPOSSIBLE to get hold of! Really QVC? Also their APP is a disaster! HSN is much better in these areas so go with HSN. Disappointed QVC.

I have shopped with QVC for many years. They have easy returns, very good customer service and good selection of products. I like their in-house items too.

Purchased a Samsung 33" Smart Tv from QVC for our daughter for Christmas. When opened, we found it was NOT a smart tv. I had sent a snapshot from my phone of the original listing that indeed said 32" LCD Smart Tv. Checked website, TV was no longer listed as a smart tv. No problem, they have a great return policy and we can fix this. No! Took a day off from work. After scheduling a USPS pick up and no one showed. Called QVC at 8pm to find out why and they said that I never ordered a pick up. I told them I had an email confirming the pickup request including a confirmation number. Then I offered to forward it to them if he could tell me where to send it. He responded that wouldn't do any good and all he could do was put in another request for pick up and hope they show this time?!! Seriously?

Never had any problems with QVC and been dealing with them for years. Great customer service, great products, merchandise also great value pay options. Easy returns if need be. I really enjoy shopping with them and I highly recommend this company.

Arrogant, poorly trained and demanding. My husband give the name of his oldest cousin as the answer to a security question they CLAIM we chose. WRONG! My husband is nearly 70 years old and he has no older cousins left at this point. Thanks, QVC, for pointing out that we have no family at Christmas. Just what we needed to get us into the Christmas spirit. Spend some cash and get some decent people.

I am so done with QVC! Have been a long time customer. I was on their website looking at Gifts baskets, order was placed in error and charged my card - I went to my account and cancelled it right away and even called QVC to let them know there was something wrong with the website, I did not hit the order button. Customer service Rep said they would inform the IT department about this issue and I would receive refund in 3 days. No refund in 3 days- I called again and spoke to a supervisor and she sent an email she says to the Corporate office to get released within 24 hours. She told me the first person I spoke to did not do the paperwork needed to get refund and still no refund! QVC, I seen other reviews with the same issue - How can you do this to your customers? I called today and there are no supervisor available to talk with. I will not be using QVC ever again.

WORST EXPERIENCE EVER!!!! I am a single mom of 2 and on a very tight budget, but of course I still wanted my children to have a great Christmas, no thanks to QVC though. I placed an order for my children's christmas gifts only to have QVC cancel it with no notification or anything, I had to find out by logging in and seeing cancelled next to the items I was so sure would be here in time for Christmas, when I tried to contact the office they kept transferring me to some President's office where they keep you on hold for 10 minutes then ask you to leave a voicemail, which I have left 4 and NEVER received a phone call back.

I rarely shop on QVC but a link on Google looking for certain items brought me there. I was surprised to see some pretty good prices so I purchased 2 pairs of sterling earrings and 2 pairs of Sherpa lined socks. The shipping and handling was $3 for each item. I don't understand that when multiple items are bought (4 in this case), they don't discount shipping. Today is 12/16 and I've ordered from multiple sites today and nobody charged me a shipping premium to guarantee arrival by Christmas, but QVC did! They charged me an extra $3 per item, bringing my total shipping to $24 for 2 pairs of earrings and 2 lined socks! I could have fit all 4 items in a USPS flat rate, priority mail box to arrive in 3 days for less than $7 but they charged $24!

I place my order nearly a month ago for Je Ne Sais Quoi IT cosmetics. First of all I had to go through an address correction. Then the product was damaged in transit and I was told that I would be sent another one. Then I was given the tracking number from a QVC representative which was bogus. Call and call with UPS and they delivered the package with that tracking number. It was a gold necklace from Zales Jewelers from someone else in another city. I contacted you yet as to come retrieve it so that that person would get their Christmas gift.

I am very disappointed in QVC. I had never ordered from them before but decided I wanted to get my son an iPad as his big present for Christmas. I looked on QVC and found a bundle deal that came with an iPad, keyboard, charger and carrying case. I thought it was a good deal. As a single mom of two I am usually a little tight on money and around the holidays it can be even more stressful and money is a little tighter than usual, so because of this I placed my order on the website using Easy Pay. Two days later I get an email that my order has been cancelled. I called customer service, concerned it might be some kind of fraud and they inform corporate closed my account. I was shocked and asked why or how they could since I have never ordered before and my first payment went through on my account.

Within the past month I have placed six orders with QVC. All was well until this morning; I placed an order for a laptop last night, and even paid to have expedited shipping. This morning the status of the order says canceled and, when I attempt to view my other orders, orders that I have already received, I am taken to the login page, where my email address is not recognized and I am treated as a new customer. I cannot even view my orders to see my upcoming Easy Pay installments. This is just ridiculous. This has happened twice in the past and am always told that this is due to past due Easy Pay installments. Though I KNOW that I have never had past due installments, I have now paid the same charges twice (three times if the original payment is counted.)

Ordered a computer "HP" and it's being shipped from overseas… No one said a word nor is it stated anywhere on item description. Horrible that my name and address has yet been given to someone other than QVC without my consent!! And now possibly enemies of our country have my actual physical address and name to go with all the rest of the data that's been stolen. I contacted QVC with my concern and was told I was not normal because I'm a disabled veteran nobody is concern with that. Obviously they think the US population is dumb and won't mind because it was a good deal I guess... But I was misled by QVC in thinking they actually had the computers already here in USA in a warehouse. It wasnt until after a delay in delivery they changed my delivery date two days before it supposed to arrive. Thats when I found out they were selling direct from the factory in China sending them a big list of address and names as shipping labels.

I ordered an item that has been "In Process" for a week now. The free item that came with my order has been shipped but not the item that I purchased. When I call customer service they tell me the same exact thing I see on the website. They are no help. I been reading other forums and I am not the only person that has dealt with this problem. They need to have a better system in place for tracking or hire people that will do the job, the correct way. The customer service agents should be able to have access to more information to help to solve this problem.

Received an item different from what I ordered, I sent it back after having to pay 22 dollars to ship it back, to this day they have not refunded me and it has been over one and a half months. This "business" is not accredited by the Better Business Bureau or any equivalent agency. Advice that nobody purchase anything with them. Any buyer will regret having ordered thru them.

Beware! Item ordered, which was on sale, from QVC & charged my credit card. Tracking via UPS shows item shipped but I have not received order. I complained to QVC Corporate office after a week of no receipt. QVC said they were not responsible because item was shipped by a vendor but they could not provide me with name of vendor. I'm left with QVC unable to help me locate item.

I called regarding the amount of a recent return. I was told that 6.95 was deducted for shipping and 5.50 for the label. My return was 7.48. QVC exchanges items and any returns incur these exorbitant fees. The hosts: hostesses make a big feL of “if you don’t like it just return it.” They omit the pricey details unless the transaction is return only. More explanation is certainly needed. I choose to cease doing business with this shady company after 12 yrs.

In December 1, 2017 I had ordered an Xbox One X for my husband for Christmas. I was excited to see that they withdrew the money from my bank account and I would hopefully be getting my Xbox within the next week or so, so they withdrew the money from my bank and then just too soon as they did that they canceled my order. When I contacted a service representative they told me that I had a delinquent account which I have never has brought to my attention. When I asked the representative how I can fix and pay for the delinquent account she refused to answer me. So here it is December 6 and I still don't have any refund or an Xbox One X.

QVC is selling false hope to people. They are saying things like if your child's car dies in the middle of nowhere that there will be no problem because they have this device. QVC is aware that this product is not reliable. In my opinion this product should be recalled. I purchased the HALO car charger for my spouse as a gift last Christmas. He took care of it with pride. He would bring it in when it got cold or hot outside. He would also charge it according to instructions. He loved his gift... Till he tried to use it.

We received a Christmas tree that was defective. We called QVC who offered to exchange it, but there was no way we would receive it before Christmas. This was November 24th. They suggested we return the tree and order a new one. They said money would be going back onto our card as soon as the tree was picked up. It wasn't. We ordered a new tree that evening, then read more reviews on the tree. All negative. We tried to cancel the tree, since it wouldn't be shipped until four to five days. They refused to issue a refund and cancel the tree, citing that it was "too late," even though they were still in possession of the tree in their warehouse.

I place an order with them on the 17 and it was going to get her on the 21. I called today to see where my order was. They didn’t ship and I paid for the extra shipping to get it on time and they just took that money.

I ordered an HP computer that came with Platinum support and about 8 programs. Two programs loaded and the others said page was no longer available. The Platinum page said my account was deleted and I hadn't even put it on yet. Very disappointed in getting programs that were promised and when trying to put them on computer they won't bring them up to load them.

Butterball XXL Deep Fryer - Ordered from QVC. Order was processed. Money taken out of my account. Called for a tracking number. Was told it was never sent out and it was now out of stock. The only thing they could do was to refund my money. Now scrambling to find one before Thanksgiving.

I purchased a mattress that came damaged. They then told me all they can do have me reorder wait another 7 days to schedule another delivery. After I had been told they don't remove the old mattress. I scheduled removal of my old mattress through another company. I am now without a mattress and the icing on the cake is they charged me after it had been cancelled on top of it all. They could care less.

I started using Easy Pay at QVC, something they are always pushing. I had no idea that Easy Pays were not automatically taken out of your QVC card account. Consequently I got behind in paying these. They sent me a letter stating how much I owed and I started paying them incrementally. They obviously were not happy with that arrangement so they closed my account and turned it over to a collection agency. The collection agency doubled the amount I owed. I told them to verify the purchases and Easy Pays and they’ve never gotten back to me. That was two months ago.

I ordered a HP Laptop HP Touch Laptop w/ Office 365 and Platinum Essentials for PC Download Oct. 10, 2017. I have yet to receive the Platinum Essentials for PC Download. I called customer service Oct. 16th because it read on my QVC account to call customer service. The CS person said. I should have it in a three days. Oct. 26th I still haven't received it -- I called CS again the CS person said I should have it within 3 days. Nov. 2nd looking at my QVC account it read Platinum Essentials for PC Download is SOLD OUT and I still have not received Platinum Essentials for PC Download. Called QVC customer service after being on hold 11 minutes. The customer service said it will need to be reordered. BUT it says on the QVC website it is SOLD OUT. Did anyone else NOT receive their Platinum Essentials for PC Download 10/7?

My husband and I made an account and placed an order with easy pay option. I was waiting for item to ship when I checked the next day I couldn't log in to my account and so I contacted customer service because it just said error and I hadn't got anything from them not a call or email or text so I assumed it was a technical problem.

I recently bought an item from QVC on Easy Pay using the same card had had used in the past two weeks to buy a couple other items on Easy Pay. I was awaiting the item in UPS. When it did show up I went and checked online to see what was going on. There was a note saying contact CS. I sent an email and asked what was going on. I got a note back saying my CC was denied. So, I went to my CC site and there was the authorized amount for this purchase. I email QVC back that the payment was approved and I have a screenshot proving it. They emailed me back saying that they could not help me, I would have to call.

I have been a faithful and loving customer of QVC and its product lines... But am very upset today! I was expecting more orders I paid for by way of my debit card direct for items purchased as I have for over 2 decades and I was informed that the rest of my orders that were paid for already by cash process thru my checking account was denied and my QVC account was CLOSED by QVC Corporate office!!! Because I had filed Bankruptcy over 5 years ago and therefore any customer with this in their past was not allowed to purchase anything from QVC by way of prepaid card or checking account or credit card if I had one... Which I don't due to past Bankruptcy... I deal in Cash is KING!! NOW and am now being penalized due to this!!!

My wife had been a customer for 27 years! In short, I called about my account that my wife uses (I don't order from QVC LOL). I created her an account in my name because they shut her account down for an item she returned that they have failed to give her credit for, which I might add is over 3 years old. So I called customer service, and yes I am a type A personality and the president of a company I built but never the less the CS proceeds to tell me that the account is blocked because of a balance on my wife's account that they associated with mine. I told him that this was due to a return she never received credit for and that not only that, you cannot hold my account liable (ie blocking it) for a balance from another even if she is my wife, I mean this is an open account not implied contract theory gees.

have not heard back. So from what I understood is that you pay on your QVC card and EasyPay orders.

I purchase 85% of my clothing and other household items online. This is the first time I've shopped at QVC. Their return policy is insane. When you return an item it will take 60 days to ever see your money and by the time you do half will be missing for their incurred expenses. Not credible. Seriously, stay away.

I recently purchased items from QVC with their QVC card, under the impression that my payment was being taken care of by QVC. Now I find out even though I have paid my items off, I now have a synchrony bank hassling me for a payment on the same account. I have complained to customer service as well as the president of QVC which a staff of his by the name of Janice express that there was nothing that could or can be done. (Frustrated.) Refused to be charged twice for my items.

On Friday afternoon, I placed an order with QVC for two 27-inch HP computer monitors, one for myself and one for my husband, utilizing the easy pay option. This was my very first time placing an order with QVC. Last night when I checked my order status, everything looked perfectly fine and normal and they both said they were processing and showed an estimated delivery date. Well, this morning when I tried to log in to check the order status, it made me create a whole new account as if it was my very first time on their website. So, I created a new account once again using the same information that I had used on Friday to create an account. When I logged in after doing that, both of my orders were gone. They had totally disappeared! I tried searching for the order numbers and nothing was found.

I have been with QVC for over 20 years and their policies have changed a lot. The host(s) try very hard to sell you items that you could buy at Bed Bath and Beyond and other department stores which I will be going to from now on. The only exclusive item in QVC is just the color. When you return an item(s) and you use their postage not only are you NOT REFUND that amount but the shipping and handling that they charged you in the first place to send the item(s) out to you and they say it is legal.

Purchased 2 laptops on 6 easy pays. Second payment comes around and QVC has double payments pending on my card. Called C.S. They said not to worry it will be taken care of. Yeah, you took care of it, Following day, double payments get charged to my card and I now have 7 easy pays instead of the 6. This sums it up. Theft, you stole payments from my account you were not authorized for. Fraud, you added an easy pay to my bill that is charging me an extra payment of almost $200. The false advertisement you advertised 6 easy pays and charged me 7 easy pays. Needless to say, I won't be shopping at QVC anymore. Tomorrow I will be calling my lawyer.

I had an Easy Pay account with QVC and had several Easy Pays due. I ran behind and they closed my account in the Spring of 2016. I understand that. In April 2016, they began taking the Easy Pays out of my bank account again, they took a total of $500 from April, 2016, until August, 2017 at which time I was able to reopen my account with them. Since I was able to shop again, it appeared to me that everything was paid off. Not so. They sent the Easy Pays to a collection agency, despite the fact that they continued to take money from my bank account. A total of $550 to be exact. The collections agency refuses to accept the copy of my bank statement as proof (Since they closed my account, the payments do not show up on QVC anywhere). When I call QVC and ask for collections, I am told that I cannot talk to a human and to write to them in PA.

I ordered a Keurig bundle on the Sept 25th. I got a confirmation that it was shipping by UPS on the 27th and I should have it by Oct 2nd. It got as far as Florence, SC on the 28th and there it sits--still trying to figure out where the nearest UPS terminal is. I contacted UPS and they confirmed it has not arrived to them. I contacted QVC Customer Service and all they can tell me is if I don't have it by the 10th of Oct, they will express ship me a replacement. He agreed it was probably still sitting on their dock but he could not tell me that for sure. He did not make any effort to try to find it, or calm my ruffled feathers in any way. I will NEVER use QVC again.

After being a customer for nearly 20 years I was paying for an item on Easy Pay. I was issued a new credit card with the chip technology. I was unaware that QVC was not getting paid. No one ever called or emailed just cancelled the account. I would have gladly updated the card but was not given the chance. Very disappointing.

I have been a loyal customer of QVC. I need to move my last payment by 2 days later and they refused. They would rather have the payment be NSF and they try to collect it at another time. Why would they want to make negative experience for a customer? At this point I don't have faith or trust in QVC. They claim to be too customer service oriented.

9/14 I placed an order for one pan from QVC on Easy Pay on QVC's website and got an error message they were having issues with their website. I figured, ok, if I get it, fine... If not, no big deal. That was Wednesday. Thursday I got an order confirmation but my bank account was charged the full amount. Was about to call them when I got a second order confirmation email. I called them and told them I did NOT order 2. I only ordered 1 and it was supposed to be on Easy Pay. They said they cancelled the second. Then I got two more order confirmation. So I called them again.

I opened my account and was approved for a Q Card. I moved last month and on my new block there is a person with the same last name ** and they owe them money I guess. QVC never told me this and I tried to log in and it said they couldnt find my account so I kept trying several times because I had sent something back and was trying to track it. I finally called and they said they closed my account because same last name as someone on my block. No one ever sent me a letter or called or explained this so I literally tried to log into my account about 50 times. I asked that a supervisor call me and never received a call back so I actually register mailed my old and new lease thinking that would solve the issue but no. Still no response. Very disappointed customer!

I have been a loyal customer when QVC was CVN. This is the final time QVC will close my account. I have for the past five months, sent Q Card/Sym-phoney ** Bank checks each month totaling $700 plus dollars. QVC apparently sent me to some grimey ** collection where the employees can't speak English and definitely don't have the correct information. They didn't even have my name spelled correctly on the letter they sent me and when they had the audacity to call my house, they mispronounced my name and didn't have the correct address which I was not going to correct.

I've had really good luck with almost all of my purchases and I really like that some of the items have easy pay plan with 3 to 6 payments.

QVC guarantees all of their products. When I purchase any product, they always have the top of the line. They are also easy to place an order with.

I've purchased several things from QVC and been very pleased with the quality and the value. Plus, customer service was great. They answered any questions and were very friendly.

Upon preparing for my most recent move to my most recent apartment 7 months ago, As I had nothing in storage or at a friends house to acquire and I was in a VA housing facility in the great state of Massachusetts and ever since my honorable discharge in 1996 I made a simple phone call and was able to order all of my needed items from a laptop/printer to simple linens for a brand new furnished apartment. I needed appliances for my kitchen set up and was able to get this all at QVC located in Pennsylvania. Upon moving day all that I had ordered in the previous 2 months was right there waiting for me inside delivered and boxed up to unpack.

I used to adore watching QVC even if I didn't always buy anything. I have been a customer of theirs for more than 14 years. They always make a point of saying how honest they are - unfortunately not true. Their main selling comment is "If you aren't happy you can always send it back." I now know why. Recently I bought a pair of earrings which I have no problem with. The postal charge was £3.95. I actually sell quite a lot on e-Bay and I know that a parcel which can weigh up to 2kg and be in a box 45cm long costs £2.90 second class. The earrings arrived in a flimsy little plastic bag - no box, no wrapping, second class, unsigned for. I was so annoyed I returned the earrings (weighing 30 grams) in exactly the same packaging. The cost £0.76p!!!

I've been shopping at QVC for awhile and I liked most everything I purchased. I like that they have 3 easy payments, which helps a lot but I don't like that mostly everything you buy is $4.99 shipping and if you return anything it cost you more to send it back.

I order a mattress from QVC, it was too high for my bed. I returned the mattress with the trucking company that they sent and I still have not gotten credit and it have almost a year.

Everyone at QVC is very professional. And it's easy to order on phone. Product come on time and wrapped well. Have ordered about 4 household items and very please with them all.

We purchased two TracFones from QVC with 1350 minutes airtime, text and data which were advertised to triple the airtime, text and data when buying more of airtime, text and data. When purchasing more minutes, etc., nothing was tripled. I have argued with both QVC and TracFone and they each refer me to the other company. I was told by TracFone that I was not getting triple minutes, etc. I have talked with several representatives and still have not received triple minutes. This additional minutes transaction was done online on the TracFone site. AFTER I purchased the 500 minutes plan, I was told it was "already tripled" and I would not get additional minutes according to my QVC purchase. I am sending the two phones back to QVC for a full refund and will find another cell phone provider that keeps its word. I will not be buying two more cell phones from QVC either!

I have an account with QVC - Qcard with Synchrony Bank. I received an email yesterday from QVC telling me my account was delinquent. I opened my most recent statement from Synchrony Bank and discovered it was not delinquent. I contacted QVC and was told that my Qcard would not accept easy payments on some items, so they, QVC, opened another account, without my knowledge. I have never received a statement for that account and when I called QVC on 8/1/17, I was told someone would return my call within 4 hours.

I had been a loyal customer of QVC and spent 10's of 1000's of dollars over the years on many items including their fine jewelry, as well as household items and things for my children. I was one of their most valued customers and received many promotions because of that. When the economy took a dump, my husband lost his job and we were forced to file Chapter 13 five years ago. Our bankruptcy is about to be discharged within the next few months. I applied for and was approved for a new Q card. When I made a purchase through QVC's website it initially went through. I checked the status the following morning and couldn't find the order anywhere in my order history.

I ordered a sweeper. They took money out of my account... I called QVC because it was supposed to be delivered today. QVC said it would be delivered today. I checked Fedex. It showed it had already been delivered. I called Fedex. QVC had it sent back to them because supposedly my account was closed. How does this happen??? No one called me. No reason at all for it… They said they called to confirm my order and no one answered. THEY NEVER CALLED!!! IF THEY CALLED AND NO ONE ANSWERED WHY DID THEY TAKE MONEY OUT OF MY ACCOUNT!!! Sounds like a BBB complaint is going to happen…

Trying to understand how I can order something and then it's put on Backorder and they won't take the necessary steps to have my monies released to me immediately. I was told that they don't email or call the banks and I have to wait 3-5 days but yet this is not my fault. However Customer Service cannot help me. I have ordered thousands of dollars of merchandise from QVC and will no longer.

Placed order for 2 game console bundles on 6/9. Went to check status tonight and my account has been closed and order has been cancelled. This is the 4th time that they have done this to me in a 2 year period. I am livid. I currently have 2 Easy Pay orders with them that are up to date. I now cannot see those orders and I am out of the 2 consoles that I bought for birthday presents. THIS IS HORRIBLE CUSTOMER SERVICE. They also have a hold on my credit card for 160.00. Total bull.

I have just gotten off the phone with Synchrony Bank... only to find out that since you closed my account and sent the remaining easy pays to collections... I now have 2 bills to pay instead of one... so you just COMPOUNDED THE ISSUE!!!! I have no more CASH at the moment so they will also have to wait and I cannot pay it all at once, since now I have to send the minimum payment to the QCard and then another payment to the GC Services of which QVC will only get a portion. You will lose money as a result of being impatient! After over 17 years of doing business with you... I am sorely disappointed that you would treat a loyal and trustworthy customer in this manner. Thank you for nothing!!!!

Thirteen days ago, on a Friday night, I ordered 7 items totaling $206 and then 9 hours later decided to cancel. I immediately received a "cancelled" response from QVC so I thought we were done. I know a hold would be placed on my card and then expire in about 5 days. QVC is real quick to use email to market and to notify you about shipping, but I wasn't expecting to receive the CANCELLED items so I didn't worry about not receiving the notifications. The following Saturday I went to the grocery store and had my card declined. I was mortified and disturbed as to what was going on. I drove back to my house and got 3 apology letters from QVC stating that my cancelled order had shipped anyway.

I bought two Apple iWatches Series 2. They were 200.00 each more than buying them from Apple because they came with bands and 2 years support. When I asked who gives the support they told me the manufacturer which I assumed was Apple. It turns out it is garbage support by a no name company and the only support they provide is how to set up the watch. If the watch doesn't turn on or any other support with the watch having any problem working is not covered. The bands and holder they gave me as the package are being sold on eBay for 15.00 for the set so basically they ripped me off for 400.00. When I called and complained to a supervisor I was told QVC doesn't have price protection nor do they match the manufacturer price. Buyer beware.

Shipping is exorbitant, service is lackluster. It seems that they are growing, a new channel has now been added - QVC2 - and what used to be the best retailer online has now become someone that I no longer want to do business with. They clearly are worried about how much profit they can make as opposed to worrying about their customer. "Oh, we lost your order? Too bad. Oh, and we can't replace it. It is out of stock and not coming back." Gosh, that's a bummer. Shipping? It can range from $3.00 to $25.00 - and oh yes, Amazon can get me the same product tomorrow. QVC? Hmm... hope it comes in the next week or so! I'm just so underwhelmed. And I was truly a QVC fan, bought a lot of merchandise from them, and now look other places. Love their hosts. Hate what has happened to them in terms of service. I'm not sure if they have new people at the top, but if they do, bad idea!

QVC says that they accept returns within 30 days if you're not happy with the purchase for any reason. This has been the appeal since purchasing without seeing an item is difficult. They have just suspended my account which I was told by a company rep and no email or other correspondence and the rep stated that they feel I have returned too many things. How am I to know how it fits, smells, works or feels without trying it on? I don't think they should say they accept returns and do this.

I ordered goods valued at £133 5 x weeks ago, and despite emailing QVC four times, they have not yet replied to me. I am about to contact my bank to see whether they can reimburse me the out of pocket expenses. If anyone can advise me I'd really appreciate your advice.

I order 3 pairs of shoes from them. All I had to return. They charged me $11.95 on each pair returned. Their policy clearly states the top return amount is $10.95. Shoes do not weight 10 pounds or more especially when they are sandals. So they originally charge 5.00 shipping and handling and then $11.95 to return. Cost $16.95 to try on a pair of shoes. Wow... Such a rip off. The other thing I noticed is the sales people will say anything to hype up a product and clearly the reviews are horrible on the product. I no longer shop there... Shop locally is better!!

Took almost 2 weeks for the return to get to them... **. By the time it was "received" it was too late for return so being charged for something I don't have. Been a customer for awhile and get no satisfaction from customer service. NEVER AGAIN.

I thought companies were held responsible for being fair and having nondeceptive and fraudulent trade practices. When I pay $127.00 for something and when I return it after taking away my shipping and handling I am left with a credit of $89.14 meaning I paid $37.86 for nothing. And this is only one example of many... I have spent thousands and thousands of dollars at QVC and it wasn't until I had to pay everything off. I realized what a nightmare this company was. I couldn't even get them to pay off my Easy Pays correctly. I spent months with rude nasty customer service representatives, at many times leaving me in panic attacks on the phone with their hang ups and manipulating behavior.

I filed for Chapter 13 last year and I had a Q Card that was part of the bankruptcy. And now they refuse to sell to me, even though I am paying with my debit card, same as cash. No risk to them. I can still order from other places where I had their credit card and still purchase. I think it's terrible to discriminate. Besides with Chapter 13 they are being repaid.

I have been a loyal customer of QVC for years until March 2017. I ordered a birthday gift for my husband. I wait for weeks with no updates from qvc. I finally chat with customer service and they give me a number to contact another company to schedule shipping. After that, I take off work to sit home and wait on my item to be delivered and qvc decides to cancel my order. So now, no bday gift for my husband, I missed work, and all qvc has to say is sorry. Never ordering from them again.

Appalling customer service. I placed my yearly order of Lawn Magic with QVC. They emailed me to say there was a problem with my order but that was it. All my attempts to contact them have gone unanswered. Well they've lost a previously very loyal customer. I sent a final email to close my account and that too has gone unanswered.

I placed an order on 3/12. They IMMEDIATELY charged my card but never shipped the product. The website said I would receive by 3/17. Never happened and never shipped. FINALLY, 10 days later, I get a shipping confirmation - BUT NO ONE CAN TELL ME WHEN I AM TO RECEIVE. The website and a live rep tell me 3/17... since we are already several days past that, clearly it is not accurate and there is no attempt to help! If you want to take your time, then don't take my $! I will not be ordering again anytime soon!

I love the Mally lipstick. It is a nice shade, not too bright, not too dull in color, I think the argan oil is great but I am in love with Bye Bye Under Eye. It also came with Farmacy Sleep Tight Night Balm and I love that too. I could not get into Julep. It has no rich, thick coat to it and the Peter Thomas Roth Irish Moor Mud I have not tried yet so cool. I think I am in the market for Bye Bye Under Eye for sure and argan oil is a hit with me.

I ordered on March 5, 2017 a pair of Sketchers. Gave my card number. I was given a estimate delivery date of March 14, 2017. As of March 15, 2017, it still had not been shipping. It was not out of stock and the color was not out. Customer Service could not tell me why it had not shipped out. So I canceled it. Again I ordered underwear. Estimate delivery date was March 17, 2017. It's sitting in New Jersey for the past two days. I order some shampoo from Amazon on Tuesday. It's coming from New Jersey. It's at my post office, out for delivery. QVC shipping process is the worst I have seen. I have ordered during Christmas from Macy's and Amazon and QVC. QVC is by far the worst shipping. I'm disgusted.

I was lied by a QVC representative that the return shipping would be free of charge to me. The shipping label states that the amount will be deducted from my return, I was very upset. I didn't like the air fryer which is basically a really bad toaster oven in the shape of a futuristic egg with a compartment, totally sucked. NEVER buying from QVC again!! That whole try it at home for free is a HUGE SCAM!! DON'T BUY FROM THEM!!

After reading other reviews, seems like the issue I am dealing with, is a common problem. I have been ordering with QVC for almost 10 years or so. I recently ordered a power washer because the price was $50 less than in stores. I frequently use easy pay or pay in full for items, just depends. Never missed a payment. I logged in today to check the tracking of my recent purchase and my account info was WIPED out completely! They have no explanation other than my new address is the same as a customer who owes them money. And is no relation to me. I am a renter and just moved in February.

I have been a happy QVC customer for over 20 years. Unfortunately I will no longer be a customer. The customer service has gone downhill. In speaking with different agents in 2016 I experienced incompetence and rudeness. I consider myself a patient and fair person. In trying to resolve an issue, one agent would say one thing and the next something completely different. They sometimes seem to be flying by the seat of their pants! After 4 months my issue was never resolved and the last supervisor I spoke with TELLING me to be "patient" in a very stern voice. Hanging up on me when I told her how frustrated I was. Over the years I have purchased thousands of dollars; furniture, rugs, appliances, jewelry, clothes, skin care products, pet supplies, makeup, food, plants, and more. I am taking my money elsewhere.

Purchased the 11" Hudson Lantern with flameless candle and remote from QVC. Less than six months later, the candle no longer worked. Called QVC and they could not help... QVC sells the remotes if you need to replace them, however, they do not sell replacement candles for the lantern... So you then have a lantern without a candle... QVC stated to call Luminara... I did... Left messages, emailed them and NO response... I was and am willing to buy a replacement, but can't get anyone to respond. Will not purchase another lantern and I have three.

Ordered a hurricane spin broom knockoff on QVC.com on 2/22/17. As of today, March 1st, status has not changed. Emailed customer service on 2/27 and after not receiving a response, called the customer service number. Was told nothing other than a ticket would be forwarded to review the issue with the order and that it would take 4-5 days to receive a response! They're kidding right? It's already taken over a week to process a simple, single item order. No communication from QVC. Is it back-ordered? Out of stock? An issue with the PayPal acct they forced me to open (rather than allowing me to use my existing? No idea because they TELL ME NOTHING!!! NEVER AGAIN WILL I DEAL WITH THIS SHAM COMPANY! I hope they go bankrupt soon!

I just found out today, after shopping with them for over 20 years, when you return something you are not only charged the return shipping label, usually $6.95, you are also charged the original $3 shipping charge AGAIN. So, when they say "Love it or return in 30 days, no questions asked" they mean "return it and we'll just charge you a minimum of $9.95". I have bought many items trying to see what color I like or what style I like, not realizing that when I buy 5 of something and return 4 of them, I'm being charged over $20 to return them. I must've lost thousands of dollars by now. Wow, not cool. I will not be doing business with QVC ever again.

I also had some easy pays QVC provides, been with the company over 30 years, a very good customer. I recently changed by bank card because it was lost. I knew I was behind on a few easy pays, so I go online to take care of them, and I am blocked from my account, my husband is blocked and my daughter. I call them, they sent to collections, so I set up my payment arrangements thinking ok that it all I owe on the EZ pays. NO. I go to look at my bank account and see 10 charges from QVC.

I ordered a large fireplace 2 months ago. It was defective. It had 2 right planks instead of a left and right which exposed all hardware on left side. I contacted QVC as this package weighs over 150 lbs and came in 500 pieces. I was unable to repack it. Originally, I was told they would contact manufacturer and have the right piece sent so I discarded packaging. I trusted them. 2 weeks later after no word, I contacted them and they had no record of the original call. Shocked and disgusted as this fireplace was over $500. I asked for a supervisor to call me because the 2nd rep told me the piece could not be replaced. Now let's remember that it has a 30 return policy and I have wasted over 2 weeks.

I needed to update my credit card for an upcoming purchase on October 5, 2016. So, I called back to give QVC my new credit card number. 'Rod' answered and took the new credit card information. He said, "It's not going through." He tried a few times, and then said, "It's not working." I said, "Please repeat the card number." He said he couldn't, but he could write it down. So, I gave it to him again. This time he asked for the security code on the back, which he had not asked for before. So, now he had my credit card number written down and the security code. He then put me on hold for a very long time.

We ordered a Bethlehem Lights Christmas tree from QVC and paid close to 490.00 with shipping in November 2012. The tree has a five year warranty and neither Bethlehem Lights or QVC would not even do a partial refund. QVC told me that for their warranty I had until January 31, 2013 (three months) to get any kind of refund and Bethlehem Lights said they would put lights on it but we had to pay shipping there and back on the tree. Let's be honest. Who is going to ship a 7 1/2 foot tree two ways only to add to the extraordinary cost already? I ask to speak to a supervisor at QVC and she was on the line with a customer and my wait time would be quite a while. The lady I spoke with said the supervisor would call me back but of course I received no call. Disappointed in both companies and neither one will ever get my business again. So long QVC and I spread the word on your products and your customer service!

QVC encourages easy payments, and I took advantage of them. My debit card was replaced with a chip card by the bank and after 2 phone calls to the service representatives, feeling good about the second phone call since the first rep had not updated my card, I find neither did their job! This many, many thousand dollar, QVC loving customer was sent to collections. I call customer service upon finding this out, and it's "oh well, your account is closed. Pay the collections people!" Nothing! So many years! So much money! Nothing! I'm going to pay collections, then I cannot trust QVC to update easy payment cards as they do expire, no one can! I have to pay more money because they did not do their job. I cannot physically change the information myself, and took their word that they would do so.

I ordered 3 Seahawks blankets from QVC. What they sent me was 3 Steelers blankets. When I sent them back all it costs me $116. All I got back was 6.72. They goof and I get screwed. It's not fair. Never doing business with them again. Item# H290098.

After months of dealing with incompetent agents and QVC not standing behind their statements of "if you don't like it return it" constantly closing my account after ordering & notifying me a confirmation of shipment. Then cancelling my account cancelling my order. They could have contacted me day or night. After all they have e-mail addresses, phone numbers and home address. They cannot bother to contact me at all.

I am hoping to validate the problems so many have here, as I am having, as told to me by two reps. They are having terrible problems from redoing their website, all manner of technical issues, wrong orders, no orders, duplicates, carts, orders disappearing, along with the rudest representatives ever encountered anywhere, who now wrote, refuse to let you speak to a supervisor, none are ever available! I am most grateful to the great young women who tried to, and did, help me to a degree, who informed me of these problems going on for many months, naturally magnified during xmas ordering! As it seems they have blamed others here for their errors. My God sending out a king sized bed V. A twin to store, denying any responsibility, likewise for their not recording payments, or charging for items not sent.

I placed an order in later November and asked a lot of questions about when to expect the package and when my due date for payment. Told payment would be on the 29th for two items. I checked my account and called several weeks later as a follow-up. I was told then one item billed on the 22nd and other item 23rd. It was never disclosed that if you have a problem with the product, you have to contact the manufacturer whom never returns your call. The Atari Flashback 7 is junk and did not even get to play one game on it as it went dead and never came back up after putting batteries in the joysticks. Researched the product on QVC's site as well as others that sell this unit, and just a bad product.

Have bought from this company since before it was QVC. In 2014 due to death of spouse I had to file bankruptcy due to large medical bills. QVC was listed as a creditor. I was never late with payments till I had to file and spent a great deal of money with them BEFORE the bankruptcy. I have continued to buy from them with my debit card which basically means cash till Dec. 5th of 2016. Now they say they will not sell to me anymore even with a debit card. They had rather lose business than continue with a long time customer. Find it hard to believe that huge companies like Walt Disney, GM etc. can file and continue to buy from vendors who still need and want business. QVC customer service is horrible. I will be ok because I can shop other places but they have been a HUGE disappointment.

I ordered a QVC gift card for my wife on 12-12-2016. I have not received it and QVC will not issue a refund until after 7-10 days. This gift card was to have been delivered via USPS and thus it can't be tracked. I have to order a E-Card before I can get a refund. Would not recommend QVC to anyone for a gift card.

I placed an order with QVC on 11-27-2016 for an HP laptop that I thought was a really great deal at the time I watched the QVC presentation, BUT after reading numerous negative reviews about the computer, and the false advertising about services that were not LIFETIME, but advertised by QVC as BEING LIFETIME, I decided to cancel my order on 12-01-2016. QVC placed the item as CANCEL PENDING on my account, and QVC had the laptop drop shipped to me from China anyway, totally ignoring my order cancellation request. QVC then expected me to ACCEPT DELIVERY of the laptop when UPS arrived to deliver it, and then print off one of their prepaid shipping labels that they would deduct from MY refund amount, to ship it back to them at MY EXPENSE, when it was THEIR FAULT IN THE FIRST PLACE!!!

I been shopping online for many years and QVC by far is the worst experience. I placed an order on a December 2nd and by December 20th they haven't solve my problem. Place an order for a laptop as a Christmas present and no one try to reach us to let us know anything. After few attempts the lady very polite said "sorry but we don't have that product and your credit card is already been charged and will take few days to see the credit in your side." Waste of the time, money and I will not use ever again QVC.

I am getting sick and tired of having to change passwords, this is wrong that is wrong... changed so many times they could circle the EARTH!! And recently sent a defective item back... only last a few months. I don't have these issue with ANY of my other credit cards. It should only take a few minutes to log in... is a freaking MAJOR AFFAIR EVERY SINGLE TIME!!! Tried to log in today... chatted... why the hell can't these people check you account for you. People don't have all day!!! Worst I have ever seen!!! Now my day is STARTING OFF THIS MEGA AGGRAVATION. Get things fixed or you will lose a lot of people!!!

QVC has turned into a joke. I bought some items from them a while back and they put a hold on my bank account for the amount of the items. Next thing I know the hold expires and they did not take any money after I was waiting for over a week. I contacted them and found out they canceled my entire order that I paid in full for because of a EasyPay that got missed because my credit card had expired and I was unaware of it. Now I understand not allowing the customer to do EasyPay any more, but to not them order from you at all? The order that was canceled I had paid in full for, now how much sense does that make? I have been a good customer and ordered several items from them in the past. Their policy is just dumb and a good way to lose good customers. HSN is way better, never had an issue with them.

After placing an order for 2 hoverboards requesting easy pay my account was fully charged for the items $889.99 when I was inky supposed to be charged $74.14 apiece. I receive a email that my items were shipped with a tracking number. I've tried several times to track my package. I've been on the phone for hours between qvc and ups and there is no sign of the tracking number. I was provided no information whatsoever. The representative that took my call was beyond rude. I will never order from qvc again. Neither will I recommend them to anyone. On a scale of 0 to 10 I rate my experience several 0's.

I ordered a blue laptop for my grandson and received a purple one. I started off in a chat session with Britt and he disconnected me. Called customer service to get correct laptop. They told me correct one would ship and arrive 12/28. Told them that was unacceptable since this was their mistake. They had a supervisor call (Ashley **) and she lied and told me she expedited order and I would receive 12/15. I didn't get today and called again. I was told order was not shipped and would arrive 12/28. I requested they cancel the order and refund my money (I shipped incorrect one back on 12/8/16). Said they would "try" but couldn't guarantee the cancellation would go through and I couldn't get a refund until return is received. Problem is, with their return labels I can't track it to see when they get it back.

I purchased a new Dell laptop in November. I plugged the adapter in to the computer and kept getting error messages about an incompatibility issue with the hardware. But, it still powers up. I had to Google forums how to overcome it. But nothing. I used the computer on my lap in bed as I often do (I am a writer). I fell asleep and awoke about 2 hours later with a burning sensation on my thigh. I burned my leg (2nd degree burn) from the adapter while wearing shorts. I am lucky the house didn't burn. The adapter was red hot to the touch. I called Customer Service. I was advised to call Dell. After 2 days back and forth with Dell, they instructed me that there is no recall but to contact QVC again.

I ordered 3 items Nov 25 and 27. When they went to run order through, some numbers on my credit card were transposed. No one at QVC contacted me about the issue by phone or by email. They just put a hold on the items. I just happened to log on to see how the orders were coming along and saw a notation to contact their Customer Service. I did so. I contacted them 3 times and all 3 times was told they will fix the issue and send out items. NOW I go back in and see an item not processing really and another CANCELED. I did not cancel the order. Also...if they cancelled it...no one contacted me AGAIN. I just went back in because I had a feeling I could not trust them. BEWARE. Stay away from QVC. I had a QVC credit card that was new. I cancelled the card.

I recently ordered and returned a pair of shoes, using their automatic return shipping feature. This allows you to just drop off the package at the Post Office and QVC automatically deducts $6.95 from the credit that you are owed. I've used this on more than one occasion. After returning the shoes, I noticed on my credit card statement that in addition to the $6.95 return shipping charge, another $5 was deducted. When I called to find out why, I was told that when I returned the shoes, I "lost" the original shipping charge, meaning I had to pay for it again. When I asked for the justification for the charge, the rep just kept repeating that it was policy.

I ordered a Cabbage Patch doll several in August 2016 for my daughter for Christmas. We simply decided to purchase her something else that we found and so I called QVC and asked to return the item. At this point they had already taken two payments from our debit card. The customer service rep told me that she would email me a return label which never happened. After waiting for days I finally called them back and ask them to send me a return label since they obviously were too incompetent enough to actually email me the return label and it took forever to receive it by mail. By forever I mean almost 2 weeks it took them to send me a return label through the mail.

If I could give this company a negative number review, I would. I had been a QVC customer for over twenty years until last month. I ordered a computer on Easy Pay and checked its progress the next day. Seemed fine, as it was still processing. Then I checked it again late the next day and my order was totally gone. I immediately called their customer service and talked to a person named "Monae" who very rudely informed me my account had been closed due to unpaid easy payments. I asked from when, and when she told me what it was about I told her this had already been straightened out twice. I have the canceled check to prove it. She told me she couldn't help me, so I asked for a supervisor. She refused to let me speak to one.

I ordered a Sleep Number TWIN bed for almost $2,000. When it arrived it was a king size which we cannot use. I contacted QVC and they said I had to contact the seller to return it. Twice the seller said they would pick up the bed and we waited day after day but they never did. Eventually I offered to take it to UPS myself but they said I couldn't do that. So, I have had to store all the pieces and boxes in my house, which is really inconvenient, while I tried to work out some return policy. I have dealt with QVC for almost 25 years and have bought many thousands of dollars of merchandise from them. I used to be impressed by their service but they insist there is nothing they can do to help. They did not contact me about the problem and I continued to wait, holding on to the pieces of the bed and the boxes but instead QVC closed my account and turned me over to collections.

Order # ** received the shipment. Was too light, so I sent it back. It was on a easy payment. My account was charge $16.85. The credit I received back was for only $6.91. Was inform that since this was not damaged that I was only receiving the credit for the shipping and handling. This information I did not know. I order boots and they was too small. Just sent those back this week. I probably will not received a credit for this since the product was not damaged. Is there a small print somewhere that QVC shoppers know this?

I no longer will order from QVC. They appear on TV to be this reputable company w/ quality items and boast customer service, when that is false. I used their flex pay and had a final balance of $7.37 on Nov. 2, 2016. I called and asked to pay this balance only. The service rep took out an additional $19.98 from my account which I was unauthorized. When I brought their error to QVC's attention, they gave me the run around and hung up on me several times. Today is Nov. 10 and I am still fighting w/them to get my money refunded back to my account. Their service reps are so unprofessional and rude. They don't know how to handle disputes at all. Once this money is returned I will close out any charge account w/ them and only order from HSN. I've never had a problem w/HSN. It's a much better customer friendly organization. QVC gives poor service and is a low class company to deal with.

Ordered 2 Amazon fire tablets...online...not over phone. Site said that order was placed successfully but that confirmation email would come later as they were experiencing technical issues. Went to check next day and no order placed. Really disappointed as I was so excited to get 2 tablets for under 100.00. Received a call the next day (message left) that the colors I chose were not in stock and to call to clarify which colors I would like. Called QVC and they said no order had ever been received... Very disappointed. I will shop elsewhere.

Ordered a ring and the order went through. I got ebates for it. Then they cancelled the order and took away my ebates. I was waitlisted and backordered different times. Finally they called and said it was ready. (Gave me a delivery date - which was wrong!) I tried to open a Q card and it was just slightly under the amount needed for the ring. I was told that the whole thing had to go on the Q card - or none of it. So, I called the bank to get the increase. QVC said they would fix it and put it all on the QVC card. Well they didn't.

I've purchase a vacuum cleaner, rug shampooer and other items with no problems. The people in customer service are always friendly and helpful. Shopping experience thus far has been great no hassles on returns, repairs and refunds. I have been ordering from QVC for approximately 10 years with no problems. If I'm not happy with an item and return it the refund is done within few days. My only concern is that I've been using Wen Shampoo for a few years. Once I realized I was losing my hair and my scalp was itching a little too much. Once I stopped using Wen all the symptoms stopped. I was surprise, I was not the only one! I stopped my auto delivery of Wen shampoo. I'm very surprise that QVC continues to sell this product with the lawsuit that is going on.

I purchased clothing, jewelry, and home goods from qvc.com. I have found that the delivery time is slow, and often that the merchandise is overprice for the quality. I don't think they have very good deals. They process my online order without a problem. They send an email confirmation. The ordering is not a problem. They will ship part of an order and then notify me that the balance of the order will be delivered later. I have been disappointed in the quality of their jewelry items. I also ordered clothing and household items that were poorly made or the fabric was not good quality. In recent months I have not ordered from QVC because I have been disappointed in the past. It is a pain to package the items back up and send them back.

Order from QVC every once in a while. On very rare occasions they have a product Amazon does carry at a great price. Most of those will be QVC private brands. Customer Service is very helpful the rare times I have spoke with them. It is very simple provided one has done their research and know what they want. Ordering by phone or online is very easy. QVC is a great place to keep up with new product lines and the demonstrations provided. The problem is that most of those items can be had at Amazon for a lower price. For example, I have saved as much as ten dollars on cookbooks by ordering them from Amazon. This is because of QVC shipping charges. Another minus is the ten-day delivery.

Terrible Customer Service!!! I ordered a king Serta mattress and after they called me that the mattress will ship soon. After almost a month and no mattress I check my account and there were no items, so I called and they state the item had been canceled, I ask by who they say they don't know, Really! Unbelievable. They tell me we will reorder it. Today, I sign in to my account, nothing there. OH LORD. So I called and they say there is nothing in the account, no orders! It was canceled again, I ask by whom, she states by corporate, because apparently now they are out of stock.

Years dealing with QVC. Some items are great and good quality: Shark vacuum, Kuhn Rikon can opener, Berkshire fluffy throws, dust cloths from Italy. On the other hand, other items are pure JUNK! Definitely don't trust QVC's host/hostess/sales people, and especially don't trust the TV demos. The sales people are nothing but snake oil salesmen whose sole objective is getting the $$$. Examples: my small pet hair vacuum overheats. No mention in the demo. The $300 Dooney & Bourke handbag doesn't close properly because the clasp is poorly designed. No mention in the demo. The Rowenta iron, in the demo, was repeatedly squirted to demonstrate its "steamer" usage capability. As soon as I received it and read the manual, WARNING after WARNING about potential injuries due to high heat, and, most importantly, that five minutes must elapse between squirts. No mention in the demo.

I finally ordered what I wanted and found out they charge shipping for each item!! Even if you buy 2 of the same item they charge you double for shipping!!! This is very stupid. No one else does that! I canceled my order before I sent it thru.

I ordered 2 post lights and 2 solar string lights for the ground. Received post lights. NEVER received ground lights. Been billed for both. I paid the post lights in full. I am being charged for the lights not received and late charges are building along with interest and I have tried to explain that these lights were NEVER received. Been called a liar by the bank and QVC knows nothing!!!

I am beyond livid right now. I had never shopped with QVC before until this summer. Back in July (2 months ago), I placed my very first "easy pay" order with them to purchase a Hoover steam cleaner after our nearly 10-year-old Rug Doctor finally died. Like I said, I chose the easy pay option with 4 monthly installment payments. I have made the first 2 payments and only had 2 payments let to go, with the next one being due in a little under 2 weeks, which would have been billed to my Visa card automatically. Yesterday, my wife and I decided to purchase a new 32" Samsung smart TV for our guest bedroom. We also chose the easy pay option for this item, also with 4 monthly installments.

Someone I don't know used my email account as part of their customer identification process for the purchase of an $800 coffee maker. I've tried by phone, email and chat function over three days to get someone at QVC to look into this but they seem only interested in selling things whether the transaction is fraudulent or not. I will never do business with these people.

My first bad experience with QVC. I set out to purchase (2) Serta Mattresses and Box Springs. My order was being shipped from the Warehouse in Baltimore Washington DC. The Dispatcher in charge of the distribution from the Warehouse name is Eric. Eric informed me that my items would arrive between 1:00-3:00 which they did. However, when my items arrived. My husband and son were home to retrieved them. The driver's name was (Jose **) and his assistance name unknown. Jose was able to remove the old mattress and bring downstairs but struggle to bring down the box springs due to the design of my staircase. My husband called me to inform me that they couldn't bring down the box spring. I suggested that Jose and his assistance bring it through the window located above the balcony door they came in just lower it down and do the same to get the box springs upstairs take it through the window.

I have been with QVC at least 20 years. Always ordering and paying bill when it was received. I did not realize that full pay and easy pay were two different ways of paying. I always just paid the bill when it came. Now, I have been sent to collections for a $24.00 payment on a purchase made months ago. I am really confused by this billing practice. They do not explain the difference to you. Also, they use a collection agency with a very bad reputation and not even a member of BBB. Their customer service, which used to be superb is really in the toilet. I, too will be using HSN and I deeply regret that I have given so much business to QVC over the years. Very questionable business practices.

I ordered an item on QVC that was $39.96. Plus $5.00 shipping & handling, $3.15 tax for a total of $48.11. As usual, the host announced repeatedly that if this item didn't work for me, all I needed to do was return it. It was on "easy pay" which allows the customer to receive the item and pay for it in monthly installments. My easy pay was two payments at $24.05. I received the item. It did NOT work for me. I used their return shipping label. Now my bank statement tells me that I received a credit of $12.10. Here's how it works at QVC these days: You get to pay shipping charges to have an item mailed to your home. Then you get to pay that same amount to return it. On top of that you get to pay a $6.95 charge for the shipping label which is not really a shipping label (as was just explained to me by a customer service rep.) but an "insurance and handling" charge. BUT THEY DON'T TELL YOU THAT PART.

I cannot understand what has happened with QVC. They used to be the most fantastic company. Any more the products are cheap and the customer service leaves a lot to be desired. Yes, I owed them a couple hundred in past due easy pays, but I have been purchasing from QVC for the past ten years, but that is about to come to a screeching halt. The credit card that I got from them has also been a real source of pain. They do not indicate when something is not going on the credit card. I had no idea I had the past due easy pays in the first place due to this problem. The company claims no responsibility. Very disappointed and very dissatisfied. A very hard lesson learned.

Was shocked to open the mailbox the other day and a nasty letter from QVC stating that I owed on past due Easy Pays. All is true, threatening to close the account and send balance of Easy Pays to collections. What has happened to this company? A lot of the merchandise is crappy and not as advertised. I am surprised they haven't closed the account due large number of returns. As far as I'm concerned they can do me a favor and close the account. When I get these Easy Pays brought to date I'm finished.

I have a credit card with them. When I recently ordered some items that was on Easy Pay and put on my credit card with them they did not explain that the Easy Pay items and the credit card items were not the same. I ordered some items within the last month on another credit card and tried to order an item on another card and found out my account has been closed. They turned the Easy Pay items over to a collection company. I have to pay this company plus my credit card with QVC. I don't understand why they don't explain about the Easy Pay and why not put it on the bill. I pay my credit cards every month on time. I about to stop shopping with them. I can't order anything until the Easy Pay is paid off and not sure about my credit card. I'm treated this way with HSN. I wasn't going to charge anything on my credit card until I pay it down. This is a good way to lose long time customers.

Ordered a laptop on 7/21/16 and indicated I wanted it shipped to my sister's address for safety reasons. The laptop was due on 8/1/16 and I went only to check the status on 7/21/16. No order was found. I called customer service to find out what happened to the computer. The representative said my account was closed due to my sister's account being in collections. What?? My order has nothing to do with my sister's account, I asked why did they cancel my order again. Someone how my account was linked to my sister's because of her address.

I returned a damaged laptop and requested an replacement. The customer service are really friendly however each person will give you different information about the status of your return. I requested to talk to the supervisor and she was nasty and very sharp with her response. I will stick with HSN in the future. This will be my last time ordering from QVC! Their customer service is not like it use to be. If QVC is taking out easy payments before I receive my purchase then I need to receive better communication about my order.

I have shopped at QVC for many years. They recently cancelled my account due to too many returns. Well, when you sell clothing over the TV, one would expect a higher return percentage than if I was ordering household products. They encourage customers to try items and if you are not satisfied, return them with no questions asked. However, they never say they will close your account and prevent you from ordering if you do this too often. What's too often when ordering clothing or shoes? I feel this is false advertising.

I ordered a PS4 (Playstation 4) for my son's birthday. I opted for the four easy payments due to the cost. Everything went through and my bank account showed an immediate deduction for the first payment. I received a confirmation email with my order number. The following day, I received a shipment confirmation along with a tracking number. I continued following the progress of my item and noticed that the sender (QVC) requested to have the item returned to them. I contacted the customer service and was told that my account was closed. I questioned that because if I had a closed account, how were they able to debit my bank account and further, how did my order process to begin with.

I have purchase a few items from QVC with no issues until now. I purchased a hoverboard from QVC that was recalled after their 30 day return policy. I contacted the manufacturer as directed by QVC. The manufacturer is offering 2 options neither of these is a refund which is what I want. Subsequently I contacted QVC again and asked that they refund my money as I had purchased it from them. They advised me that they can't (won't) do this. They could care less. Had I purchased this item from BJ's Wholesale, Costco or Amazon they would have taken it back without question even if it were a year later. The item has never been used, and remains in the original packaging. Lessons learned.

Because of financial difficulties a few years ago my husband lost his QCard acct. I had signed up and just used my bank card for quite a while with no problems. Now after many purchases QVC cancelled my last order and closed the account. I just don't understand why I can't purchase items on a guest acct when I have funds to pay for items? I have bought from other shopping channels with no problems. I guess QVC can afford to throw away paying customers.

I called and placed order for three products about two was ago and changed address to new place of residence. I've ordered a product about a yr ago at last place of residence, never at new address. All products still went to old address even though I changed address before ordering. Waited on products and checked shipping dates and nevertheless had to reorder products again. After reorder I got two of products and not the three product. It was shipped to old address again! I don't understand how this could happen.

QVC was advertising this product DELL LAPTOP Inspiron M731R with a LIFETIME ANTI-VIRUS and SUPPORT from DELL. Someone from DELL said they never offer this. This is a LIE. They did offer this deal. Now they won't honor this. Why do you allow them to do this. This is a rip off to consumers.

My wife has been a long customer of QVC. She had purchased a ZTE Quartz TracFone phone for me on 8/22/2015. Within warranty period for TracFone, out of warranty for QVC. The phone turns on and off frequently, therefore battery loses charge. Call TracFone, do not think customer service is in country, on the phone for two hours with them. They wanted me to send my phone back and wait two weeks for a replacement. Call QVC talk to customer service to see if they could help, since being a long-standing customer. Sorry can't do anything nothing. My wife cut her Q Card up.

My complaint is that I can no longer access my payment balances. If there is a problem with payment that I am unaware of I will not be able to reconcile. This could seriously affect my credit rating. There seems to be no mechanism to close your account and still keep your present account payment status online. I find this most distressing. Customer service told me to write a letter of complaint, leaving me with no status of my account.

I have shopped with them since 1989 and they in the last 2 years have turned very far away from what the very name stands for quality value and convenience. They have shipped me products in the wrong sizes, defective and when I return them and track them I can watch them sit at the post office for up to 20 days as they now use a shipping partner, and finally being told two weeks ago that after 12 days I had the right to force a refund. But in the 3 years I had been complaining I was never told that and I was wasting precious prepaid cell minutes explaining my case over and over again, and requesting a call from upper management which has never come so evidently they do not value me as they once did. The me a disabled woman shopping online. I am so sick of online vendors getting my money and then making me wait for up to 45 days to get my money returned while I live on disability.

Order pair of shoes 5/27/16 price 69.96, S&H 4.98 with 3 easy payments totaling $74.94. I returned shoes knowing that 6.95 would be deducted from my refund. $74.94.95 divided by 3 equal $24.98 monthly payment. 24.98 minus 6.95 equal $18.03, which should have been the amount of my refund. I received email that my refund was $13.05. I called QVC 6/25/16 and spoke with Rhonda. After not understanding or agreeing with Rhonda, I was informed that new policy with QVC is customer pay shipping fee, customer pay return fee and customer pay shipping and handling fee a second time. INSANE!!! Why would I pay $16.95 for a 24.98 item? I don't know what is going on with QVC, but surely QVC is not thinking of customers.

I ordered a Sleep Number Bed as a TSV on 6/5/16. I contacted QVC on 6/16 asking why the bed had not been shipped and was advised that because it was a drop-ship from the manufacturer it would take an additional 8 days added on to the 7-10 business days for a 'normal' shipment. Really? This was not a waitlist or advance order. Nothing was said about this during the on-air presentations. I received a partial shipment of three boxes on 6/20. They are so large they fill my entire front entry.

I echo the same experience that others have had with QVC. I have paid my bill monthly with some late payments, but mostly on time and even paid off the balance on two occasions over the years. I had the same problem recently of placing orders and having them cancelled without notice and any explanation. Something has happened to QVC recently. They do not explain the Easy Pay well enough and somehow while I paid my bill, they tell me that I am behind in my Easy Pay payments so my account is closed. I cannot even order products paying with a bank card - essentially paying cash for an item! I guess they only want Q Card buyers who pay off their card each month - good luck! They should be investigated by a State Attorney General.

I purchased Dell 17" Laptop Windows 10 12GB RAM 2TB HD w/ Li product # E229114 and a PC Treasures Windows 10 Bundle w/ product # E227801 on 3/11/2016. I finally received the laptop, but not the bundle. I actually thought the bundle was preloaded on the system but learned today it's not and was shipped separately. I spoke to several supervisors about the issue of not receiving my product back after sending the damaged product back to QVC. I was told that "Once the system detects receipt through USPS that we have the damaged product in route back to you then we will notify you through email and text message confirming it's in our system then we require for you to call us back and then we will ship out the replacement item."

Ordered Sleep Number bed on 6-5-16 and cancelled on 6-06-16, 8 hours later. Item was shipped 6-9-16 without any notification from UPS (I have UPS MY Choice) and to my surprise, received 5 very large boxes on 6-10-16. Called QVC same day (6-10-16) express my disappointment, however the representative issued an UPS pick-up and sent via email shipping labels. The shipping labels emailed were for USPS!

They weren't the quality I expected as seen on TV. The standup grill was like a cheap skinny flimsy toaster. I didn't bother to use it. It looked dangerous. I also ordered the mesh basket and skewers to compliment it. Needless to say, I didn't bother to unpack it. I immediately repacked everything and sent it back. Upon receiving the items, I received 2 separate emails charging me a total of $17.90 for something that was misrepresented, cheap, flimsy and unusable for my family. I instructed QVC to immediately close my account and to never send me another email!!! This company sells a lot of stuff to hardworking people like me that have to put items desired on Easy Pay. Yes, they prey on us, sucker us in and then when we return their cheap stuff, they charge us!!! BEWARE OF QVC.

I recently viewed an item on QVC that I wished to purchase; the item was available that day with an easy pay option, which I desired to exercise. I immediately logged in to my QVC account to place the order. Several times I was redirected and got a message advising me to try later. I then had to go to work and did not have the opportunity to call customer service, so I tried placing the order online again and was unsuccessful. I placed the item in the save-for-later tab.

Ordered rug. When received it was poor quality and too big. I returned the item and paid 36.00 to return a 56.00 item. QVC said too bad. This is a scam. UPS said they were having a lot of problems with returned items to QVC. I can understand why.

What was appealing about QVC for many years was the low cost of returning an item with which I was dissatisfied for whatever reason. No more. Just cost me $12 to return a pair of shoes which were uncomfortable. It's one thing to pay for shipping them back, but you also have to pay QVC for the original shipping cost. That didn't used to be the case. I'll go to a store where I can try on a pair of shoes - or a piece of clothing - for free. Big mistake to lose long-time customers, but I guess it's of no concern.

I was recommended to QVC by my sister. My first product the only delivery option was door delivery, which was the first frown, I was willing to pay for overnighting. It said I should receive my product by 6/02. I signed in a few times to check for updates and there never was any. It's now 6/02 and still no delivery! My first call I was told my order was canceled by the "credit card" department and without reason. I was furious! She said she could have them mail me an explanation and I just had to hang up. The second time I was given different info. That with it being my first purchase the product I purchased was a large amount, but she also told me it was to make sure I placed the order, to prevent fraud - WHAT IS IT? She said they tried calling me, but they were hung up on. That was not the case! Even if it was, why wasn't I called back or mailed anything? Are they really concerned? Anyways, that costed them a customer.

I paid my bill online. I got a confirmation no. This morning I receive a "personal" phone call from QVC questioning my "Bill Pay". I gave her my confirmation number. She indicated that, that didn't mean anything. I said "if it doesn't mean anything then why did you ask for it". I pay my bill in full every month. She had no answer. I've also learned that QVC offers Postal Returns. Not so. The PO will not handle returns per QVC. It is outsourced to a third party that picks up packages "when it's convenient" from the post office. This company receives money from QVC through the PO.

I ordered a pair of shoes, they didn't fit at all, then returned them right away. I used their label. What I didn't know was that the label cost $6.95 and did not include shipping. So to try on a pair of average shoes I got charged $9.12 to ship to me and $6.95+5.00, over $20! I never saw anything about the return costs being $11.95 or I would not have placed the order. I had to call customer service for an explanation. It is the last time I order anything from this group of bandits. After reading other reviews, I am relieved to have learned a lesson for so little.

I have been a longtime frequent QVC customer. I have spent 1000s of dollars on food and products for over a decade. I had ordered 2 TSVs on easy pay 1 1/2 weeks ago. When I checked to see when it was going to be delivered, my order was cancelled. Called customer service, they closed the account because I owed 18.00 on an easy pay item and the credit card had not been updated. Meanwhile the current order was not even using that card. I paid the 18.00 immediately with the a card already on file. Problem easily solved. I lost out on the TSV I wanted. I was so disappointed in a company that I had a good relationship with. No phone call, no email, nothing. I can't even sign into my account to check on any of my previous orders, easy pay payments, nothing. Customer Service didn't even care. Shameful.

QVC at Synergy Bank is a complete disaster. They are incompetent especially when they tell you to use the QVC card for extra flex pays. They bill you incorrectly - you have to get on the phone and they charge you interest for their mistakes. I would never use QVC again and especially the products on IN THE \KITCHEN WITH DAVID ON SUNDAYS. Half of the products are pure garbage made in china - not worth the money. Also to ship back you have to pay the freight. Go to BED AND BEYOND AND YOU WILL SAVE YOURSELF A BUNDLE OF MONEY. QVC is a rip off to the public. BE SMART - don't buy their products. David is their pawn to sell products and nothing else.

I never realized the QVC had so many complaints, until I experienced their lack of customer service. My account was closed without my knowledge on allegation I owed three payments, but QVC would not provide any details on my account as it was closed and matter sent to collection. (On contacting the collection agency they had no knowledge.) They expected me to make payment without my account details. They claimed it wasn't available due to the closing of my account. I also wish to state I got the runaround, my calls were handled rudely, supervisor were not immediately available, wasted hours trying to resolve only receiving frustration and no support and basically pay up. I am making this complaint to warn others of QVC not to make purchases. They are a fly-by-night outfit and you will like me and so many others end up being abused.

QVC is really silly. They want you to pay them but they close your account if you are just a few days overdue on easy pay payments. My account has been closed since May 8th! I have one payment left on a silly pair of shoes; my easy payment was due on May 4th! I was not trying to avoid paying them. Wow. Really? I owe like $16.11 a few days late and that is a cause for closing my account? I will not be suckered in any more. If I want shoes I will go to the store and buy them from now on! NO MORE QVC for me!!! How do they expect folks to pay them if they close the account? OH and they did not give me a heads up that they were about to close the account either. No warning. That would have been better as I would have just supplied another card for them. Good grief.

I purchased a television thru my husband's account and made the first payment in December. I did not realize that they did not have my updated card and my husband did receive a message about updating account information but he thought that his information was up to date. I looked at my account in April and saw that on the 3rd and 4th my account was debited and when I called I was told that when I agreed to payments they could go in my account at any time. My problem is in one month without updating any information with them 3 payments were taken out. I have been a long time customer of QVC and I am wondering what has happen to their customer service. I am never purchasing anything from them again.

I placed two orders for computers, my credit card was authorized and I received two email confirmations of my orders with projected delivery dates 3 weeks out. Three days before expected delivery I checked status online (QVC) and to my dismay, both orders had been cancelled two weeks earlier -- no notification via email, mail or phone. One of these was supposed to be a graduation gift. When I phoned to ask why the cancellation, I was told it was done by corporate because they could not verify the order somehow so it was cancelled. I cannot see any reason why they could not verify the order as my name is the name on the credit card and the billing address and delivery address are the same. The credit card is active.

I went into my account this morning and found it had been closed out. They had told me to update my cards because one of them expired. I had updated the card that had expired and was trying to pay the easy pay off when they closed out my account. I had written emails to them that I had updated my account and that they could go into any account and get it paid as it was linked into my main money account. They sent me letters, and I sent emails. They never told me it was going to be closed out. I even live-chatted with them and they told me they had closed it out for nonpayment. I said in big letters how do they expect me to pay for an account that is closed and I don't have access to it? I said it didn't make sense and I was very disgusted and I think I will never do business with them again. How dumb can people be? How can you pay off your account if you can't get to it?

I try to return a plant that I purchased from them for a refund cause it arrived at my door dead. And rude customer service said that cannot refund my card, I have to call Cottage Farms for a replacement. So I told them I still have 8 days before my 30 days return policy is up, she said she cannot help me, I need to call Cottage Farms. After 35 years with them I am closing my accounts.

Had made small QVC purchases over the years and decided to "take the plunge" when I saw a Tempur-pedic bed on QVC at a good price. I placed the order on 04/04 and was told estimated delivery date would be 04/26 and to expect a phone call from the deliverer a week beforehand. As of 04/20, I heard nothing further about my order. So I called back QVC and customer service rep told me the deliverer had been trying unsuccessfully to contact me --- which I knew was not correct. So I called the deliverer myself and was told they had NOT tried to contact me because QVC had not sent them the bed yet, so there was nothing for them to call me about delivering.

QVC put me in collections instead of notifying me that my credit card expired. I paid the collection agency and then 5 days later ordered two pairs of shoes. Received order number credit card billed and an email saying thank you for my order. Called QVC to see when I will received the shoes, was told I never placed an order. Spoke with customer service, told (very rude) my account is closed. Spoke to a supervisor, was told accounts were closed. (Now she said I have three accounts.) End result I have been a QVC customer for 20 years. They have went downhill with their customer service. I WILL NEVER ORDER FROM THEM AGAIN.

I purchased a Serta mattress from QVC around 3 to 4 years ago. The purchase was for my son. I noticed my son was sleeping on the left of the mattress not in the middle. I laid down on the mattress and whoa, a big gaping sag right in the middle, and within 30 days after I had bought it. REPEAT, it sagged within 30 days. I tried to return it within 30 to 60 days they give you to return it. They said I had waited until one day after the allowed time to return it and they would not take it back. The customer service person was rude and cold. I will never buy another mattress from QVC, or over the internet, or from tv. I went to a brick and mortar to buy my son another mattress. I'm making this review now, a couple of years later because I was flipping through channels and saw them, QVC, selling Serta mattresses again, so I felt compelled to tell my experience.

QVC will CLOSE your ACCOUNT unless you keep around 75% of what you ORDER! I just had a call from QVC telling me I return close to 50% of what I order. That's because I order a lot of jewelry and clothes, and naturally sometimes they don't suit or fit me. The customer care lady said they like people to be keeping around 75% of what they order. I asked if I kept on as I am, would they close my account - answer, yes. So QVC isn't happy to take my money. Presumably I'm supposed to keep items that don't fit or suit me. I told them I would stop watching as I would hate to get "sacked." I probably will sometimes still watch, but I will be afraid to order anything in case I get a call like that again. I told the lady I wouldn't treat a customer or client of mine that way.

I have never experienced such horrible service and basic bad business practices. It's borderline illegal in regards to basic consumer rights. I ordered a pocket book that was sent to the wrong address -- by QVC error. As a result, I was forced to spend several hours on the phone resolving this -- with many times on hold for 20 plus minutes, one time 75 minutes, and 6 plus hours for a call back. QVC supervisors, on a few occasions, made promises they could not keep as far as project available and delivery time.

Excited about placing my first order with QVC, I called to check the status of my order which was to be delivered the following day only to find out that my order was cancelled because my 26-year-old daughter has an account with QVC & there was a problem with her account. Due to an old inactive payment method associated with her account, QVC recently closed her account. There is a more current card that she added to the account, but QVC continued to try to charge the old account.

I have family and friends who love to shop on QVC, so I decided to give it a try. I ordered a HP Purple Laptop and software bundle on March 6, 2016. I decided to have it shipped to my place of employment for safety. I had a phone message on March 9, 2016 stating a representative from QVC needed to speak with me regarding my order since the shipping and billing addresses were not the same. I returned the call and left a message explaining why the order was going to a different address. On March 21st I sent an email requesting the status of my order (which stated EDD 3/17/16 and a note about customer service). I received a response on 3/22/16 stating they need to speak to me, so I called again. This time I was told QVC had to be the one to initiate the call. As of 3/24 I had not heard from them so I called again and was told I should hear from them by today.

QVC permanently flagged my account. I ordered some Easter candy, I went to check if the items shipped and I could not log into my acct. I called customer service and I was told my acct was flagged by the corporate office for "not proving to be a profitable customer" because I had 4 returns. Really!? Why have a Love it or Return it guarantee if you are going to penalize customers for using it. Maybe make sure you're sending what you are advertising or maybe tell your vendors to make sure they are not shipping stale food items.

It seems like the clothing Lori Goldstein (LOGO) has on her fashion shows, is inferior and really not very well made. I have shopped with QVC for over 20 years and the quality of their products has significantly decreased. I like Lori's designs but every time I order something, it arrives wrinkled, smells bad or just plain ugly. And the prices are so high, I just send it back, sometimes I get credit and sometimes not. I quit QVC.

I ordered two jackets, they didn't reveal the postage and I was smart enough to double check, so the jackets came in the XL mail envelope. I was charged $13.46 per jacket! The return label is prepaid at $6.95?!! When I questioned how much was the real postage they would not answer me! I sent it back, will eat poop and NEVER ORDER FROM THEM AGAIN. Order number ** and I have copies of both prices!

My mother has always been a big QVC fan so when I found a bag I loved at a local Marshall's but not the color I wanted I searched online and the only place I could find that sold it was QVC for 30x the price. At Marshall's it was $30 and it was full price (almost $300) and then there was shipping charges and tax. It was my birthday and I thought for $12 just to ship it, it would get here 2-3 days the most. Two weeks later my package arrived! I opened it up and it was the wrong bag! I was so mad.

I ordered a Serta bed and frame from QVC. I was told the frame would be set up and it would be delivered with the bed and since it was an item that didn't require tools to set up, it would be set up by the delivery personnel. I asked about the frame because I was concerned the bed would be delivered before the frame and if the frame was delivered first, I would have an empty frame sitting in my small home. They also told me "don't let them tell you they can't set it up, because they can." We found the frame against the porch today. We are senior citizens not capable of handling something that heavy. It was one struggle to bring it inside.

Ok so I'm really annoyed and not sure what to do. I suffer with depression. I purchased a very expensive item of QVC. First instalment was 400 pounds. This was over 18 months ago. I never received the item but still they harassed me demanding payment. Finally they serve me with a ccj. I gave proof from my doctor. Spoke to many people at QVC with no luck. They said they would drop the entire case if I paid a thousand pounds upfront for the item I didn't receive. They have driven me crazy and made my mental state worse. I hope they go out of business so they can stop harassing people like this. They have had an impact on my credit score for no reason and my life so don't buy from these people. They are overpriced and only care about money.

I have been a QVC customer for over 5 years and ordered many items. I had problems with a couple deliveries around Christmas time and actually never received some of the items. Because I called to inform them that I never received the item, they canceled my account. They still charged my credit card for the amount, but canceled my account. Customer Service was so rude when I called to ask about it that I thanked them and hung up. I will NEVER order anything from these idiots again. It wasn't my fault that I didn't receive the item, I am not UPS!

I purchased a Serta mattress from QVC in October. It was one of the most expensive mattress they had at almost $1100. It's now February so I will have had the mattress 4 months exactly on the 20th. This is the worst purchase of my life and QVC may be the most awful company I have ever dealt with. I've complained and complained. According to Serta website it authorizes its distributors to warranty its products. Well my $1100 mattress is falling apart. It sags so bad on one side I roll off the bed if I get within 8" of the side. QVC has offered to come pick up the mattress. Which they will only do on Thursdays while I'm at work meaning I have to take off work and they wouldn't even be bringing a replacement. The only way they will replace it is if I buy a new one. Then when they get the old one back they will give me my money back? What crap!!

I have been a long time shopper of QVC. My mom also got started with QVC a long while back because I told her about it. Now 20 some years later, I will say that in general, QVC is overpriced. Look no further than Amazon.com to compare same material and style for comparison shopping. QVC is 2 to 3 times the price when it comes to most of their fashion items. Yes it is easy and convenient, but you have to be a discriminating shopper to avoid overspending. I still watch and I like some of the hosts, but I do not buy unless I can compare and cannot find it for less. That's the message, buyer beware. My other beef is that they give items that are high markup, like women's shoes, way too much TV time. Enough with the shoes already.

As a long term QVC customer I never realize how much it cost to return something. They explain in a way that I never realize the cost. It's a shame that their target customer are seniors. No wonder when they say "Try it. If you don't like it return it" cause they making so much money on it. Their sizing is all over the place so a lot of time you have to return them. I don't think people realize how much it is costing them. It all adds up and not fair to people who maybe can't go out to the stores and think they are getting a bargain. What a scam. I am so done with QVC...

My children are ages 47 & 45, respectively. I started watching QVC, as well as what was then Value Vision, & HSN back when I was a single mom waiting up for my kids to get home from dates - and I first ordered from QVC during that time period. You do the math! I cannot count the # of people I convinced to become customers of QVC! In 1999, because I called in when Tony Robbins was a guest on QVC, I received a chance to attend his UPW Weekend in SF in June that year. I met another woman there who was a QVC customer. We compared notes: I was the one who had nearly 100% of my jewelry and clothing from QVC. A very long term Customer! In Fall, 2007, my mother becomes extremely ill. I was one of her caregivers. A Very stressful time for me! I relied heavily on QVC for my Christmas gift purchases for my grandchildren, as well as other Christmas gifts.

I'd give them no stars if I could. I am a longtime customer of QVC since 1999, easily spending tens of thousands of dollars on jewelry and assorted products. I recently returned an item purchased for Christmas at the same time another gift from Home Shopping Network and others from Amazon. HSN credited my account promptly. Heck! Amazon credited my account sight unseen as soon as the item was scanned in from the label at UPS! I call QVC to confirm receipt and they do, but tell me *10 days!* before the money is back on my debit card! And RUDE on the phone to boot! LAST time I order from them. Not the QVC they once were.

So, I have been a QVC customer for years. Was always satisfied with the merchandise I purchased until the past 2 years. Within that time, I bought 9 new handbags but 5 of them were used customer returns. QVC offer these returns as "AS IS" at a discount because they may be damaged or missing parts. You make your purchase with the distinct understanding of this before buying. Sometimes you get lucky and get a good, like new product.

I purchased this netbook on 8-27-2015 and received it a few days later. It came with an ASUS extended 2 year warranty, 1 year accidental damage protection, 24 hour/day tech support, and free ground shipping both ways if repair is needed. The display went out on right side on Dec. 27, 2015 and I called ASUS and received a RMA with instructions to ship it back. However, they would not pay shipping either way and I received a notice that if it was determined that it was damaged they would contact me to pay for it and if I refused it would be sent back to me. I called ASUS and told them I had the papers from ASUS with the ASUS trademark on them extending the 1 year warranty to 2 years with the other freebies as advertised by QVC. ASUS told me they had never authorized any warranty extension or additional ADP or any of the things my letter stated and they refused to honor the paperwork I received with the computer.

My mother bought a set of wool socks as a Christmas present. After a few wears, 2 pairs have huge holes in them. I also have a pair of Muk Luks from last year that shed everywhere and also got holes. Any present I have received is not good quality. So I contacted them and had to push to get the return shipping fee waived. They credited it back to her account so I contacted them again. I wanted a gift card. Of course whenever I buy something else, I will have to pay their ridiculous shipping fee. I told the lady that is bad service and they should put a note on my account to wave the next fee.

I called because they have more than doubled the shipping on every item to the VI. I have been a customer for more than 20 years and find it insulting. They are rude.

This is the worst experience I have ever had with any online purchase. I order a ring on the 12/23/15 and right now it's 01/01/2016 and still haven't receive my ring. It was suppose to be a gift for my wife before I go back to overseas. Every time I call no one can help me. This will be the last time I ever use them. I will recommend them to anyone.

I recently purchased an IPOD touch from QVC on 12-06-2015. I received the IPOD but the 7 accessories were not shipped with the IPOD. I have called QVC at least 4 times. I have E-mailed them 5 times. Every time I talk to customer service it is the vendor's fault and they will send a request to the vendor to ship the items in 7-10 days. Well it is 14 business days now. Today I called and I got the same answer. The vendor will ship it. I asked if they have received any information on the missing items. The answer I get is "I am sorry for the inconvenience but the vendor is at fault." They refuse to give me the phone number to the vendor. I am on edge of sending the iPod back, but it was a gift for Christmas. Customer service is worthless. They will not even try to get any follow up.

Do not trust QVC. If it say you will get it by a set date, you're better off going on another website. It's been a week and a half and I have still not got my package. It was ordered on 22 December and it has not came yet. How long does it take to verify? Been too long.

I made my first QVC purchase two weeks before Christmas buying "Today's Special Value" - a Snow Joe Snow Broom and Ice Scraper. Based on the demonstration and prompting "we've already sold over 200,000 of these", I was suckered in. I bought FOUR of them - one shipped to my elderly father and the other three to my sister-in-law where we were going to be spending Christmas. The sales pitch guaranteed delivery by 12/24. Well the one to my dad did arrive but not the other three came after Christmas.