QVC

My QVC account was locked! Beware. Make sure EZ Pays are on debit or bank card not credit. I had accidentally checked credit. Went through orders changed payment. However I had enough credit on my QCard. It had to be a credit card purchase. However QVC did not or would not transfer or it was an order from one of the criminals using my identity. Their credit card customer service. Wonderful. Next several occasions received wrong size. The package was right. However the garment wrong size QVC did exchange. I was not supposed to pay for return postage or replacement Called QVC, they credit my account.

Lock ones account. Mystery bill. No order # or item. Thanks QCard. I do not miss QVC at all. Or other shopping channels. Selling junk. Used to get great deals and great customer service!

If you call them to have them send you the return label, it takes three weeks. That is not cost-effective for the customer who has to wait six weeks to get the return label and refund on an item that they don’t want. In the meantime QVC makes money off of that part of the deal meaning i.e. no mailing charges, they get to keep the interest on the item that they charged you, easy pay, etc. I would give them zero stars if I could!

Ever since they got rid of their quality experienced representatives in 2020, to cut corners with inexperienced reps who do not know the product and when they bought HSN, Company has gone down so many levels. When you order from them you don’t get your item for two weeks? Why would anyone shopped there when Amazon has your item within 24 to 48 hours? The shipping fees are outrageous, if you have Amazon prime everything ships free for $11 a month! Seriously QVC, I’m done with you!

The customer service person told me I would have to reorder on a different credit card, and the black I wanted was no longer available. I asked to speak to a supervisor and was told would have to leave a message to speak to a supervisor. I have done that once months ago and still waiting on that supervisor call. So I called Discover. Not only had they not denied a charge, there was a charge of $164.59 made this morning (21 February). Exact amount of the first easy pay.

My credit limit on the card is over $14,000 and it not only never gets near that, I pay the full balance every month. So I called QVC back. First I was told the order was canceled because it was sold out. I had ordered very shortly after it became TSV. And it was still being listed as TSV. At least this person tried to help. But he first said no longer available. I had to give him the number of the item. Then he was ordering the one without the Windows program. This became almost impossible to get done. I think he finally got the right one ordered, in the black that was supposedly no longer available, and mysteriously it went through my Discover card with no problem.

After the initial email for the order and welcome to QVC email, I heard nothing. So I created an online account to track my order status. I cannot remember how many days it was (only a handful) I logged in and found my order had been cancelled! I was dumbfounded. So I took the next logical step and called customer service. They were little help and had no idea why the order was cancelled. The lady transferred me to I believe the Finance Dept. No one was there as it was after hours so I left a message to be called back.

Next day I heard nothing (i.e. no call back) so I took charge and called in. The initial person I spoke to was nice enough but she could not help and again transferred me to the finance dept. I wish I got the woman's name but I did not. She was terrible. NO help whatsoever. My credit card is fine with a very large credit limit, the address I entered matched and I've never had this issue before so I'm trying to find out what I needed to do to buy the product. I ask, "Can I simply provide the credit card over the phone." "Nope," she said! And then, in the middle of me explaining my situation and trying to get some information about why my order was cancelled and what options I have, the woman hung up the phone on me! This is horrible customer service and I was incensed!

No way I'm going to leave it here so I call back to the main number and tell them what just transpired and that I want to speak to a manager. The lady who took this call was very nice and she was not happy that I got hung up on and expressed concern. She in turn sent my concerns to management and it was a few hours after I got a call back from a manager. She was cordial and "understanding" of my situation, but again could offer me NO real help and I still could not buy the product!!! Told me she has no idea why the finance dept denied me. Great...

The call ended and I figured I'd try another perfectly valid credit card which I use all the time. SAME thing happened. Order accepted, I get an email telling me of my order details, I get a notification on my phone that the transaction hit my credit card and so I'm thinking all is good. Well, it was NOT and after another couple of days my order is mysteriously cancelled again in the system with me receiving NO email notification. I only found out by logging in online. Oh, I forgot to mention that I think it was the first time I ordered, maybe the second (it's all a blur), but my online account was also automatically closed!!!

I think I foolishly tried a third time w/ a credit card and the same thing happened. Me being persistent and not wanting the deal to slip away, figured, okay, I'll send a check. A hassle for me and should not be necessary, but I figured it will be no problem as I have a good amount of money in the account. Mail the check the day after I re-order and select pay by check. Should take no more than a week for the check to be received.

I wait over two weeks with the system telling me my check has until 2/2 to be received. On 1/27 I again login to check the status and guess what? You got it, order cancelled! This time I'm close to being livid. I call again and explain the situation and the woman tells me I'll get a call back as she'll forward my case to headquarters. Of course I NEVER got a call back!

Waiting and never receiving a call back, I call in to QVC the next day on 1/28 again explaining the situation. The gentleman who took my call told me my check was not received within 14 days. I simply do not believe that as I mailed it on 1/12 and no more than 5 days should it have taken. But he offered no more help and told me I'll get a call back in four hours. Four hours pass...and of course NO call back.

I'm done. I am so angry as this is the WORST "buying" experience I have ever had and the customer service, if you can call it that, at QVC was horrendous. Yes, a few of the first people I spoke to were nice and I realize they have no power to change things. But even going up the "food chain" offered me NO resolution and now I cannot get the product as the date has passed. I will order one from E-bay instead as they like my money.

QVC - Take note. You just lost what could have been a high wage earner customer who would have been loyal and more than likely a repeat customer. I also would have told others about you and the great deal I got. But this did not and will not happen because I neither got a good deal, nor did I get a resolution which should have been your management's focus. I will not only NOT recommend you, but I will do all to dissuade others from considering you.