QVC

In November 2018, I was enticed to open a QCard with a promotion to receive $40 "statement credit," that's what the hosts keep saying til this day, when you make a first purchase. I received a temporary number and preceded to order an item. When no credit appeared on my statement after 6 weeks I called Synchrony Bank. They said it could take 8 weeks. I waited until 10 weeks had passed and called again. I needed to talk to QVC customer service to check the status and they have nothing to do with it and the promo would not appear on my statement. QVC said they would send an email to "corporate" to find out what was going on. I received no correspondence for a week. I called again. Representative told me that a "shopping credit" was on the account and I could use it. Today 3/23/19 I tried to place an order. There is no way of knowing how to apply this credit on the payment page and not indication that I have a credit!

I just want to know why she does not make any of her clothes for tall people. 34” inseam for pants and longer tops. I like her clothes but cannot buy because she only caters to regular or petite sizes.

After being approved for the Qcard I ordered an Apple Mac Book. I placed order on 3/16/19 and paid for shipping to receive product on 3-19-19. On 3/20/19 I still have not received my product. I called QVC. They told me that Synchrony bank had never authorized the payment. So I call the bank and they tell me they authorized the payment on the 16th same day order was made. Called QVC back several times only to get the run around and told a supervisor was not available and would take up to 4 hours to hear from one. So I got ahold of the bank again. They conference in QVC only to tell me my order needed to be canceled out. I would have to call back after 3 days to reorder and have to wait almost 2 weeks to receive my product and they couldn't guarantee the issue wouldn't happen again.

QVC has been a nightmare for the past 6 months of ordering and being approved for the Q card. I order items and don't receive the product and when I call to inform them they resend the product as well as charge my card a second time at a different (higher price) for the same item. Not only do they charge my Q card, they also take funds from my bank account on 4 separate occasions where I now have overdraft fees. I tried calling customer service and I was transferred 8 times, two hang-ups, 1 hour and 7 minutes hold time for one call and then being sent to a voicemail box. Their products are garbage and so is the customer service, I wouldn't recommend them to anyone. I regret ever dealing with QVC and I would really think twice before doing any business with them, please trust the reviews here, they are not lying.

I opened a QVC credit card when offered a $40.00 credit on purchases. 3 months later being told different reasons why it hadn’t appeared such as I had to wait a billing cycle. It’s been 3 now and today I was told that Synchrony bank offers promotions and I had to make purchase within several days to get the $ which was not told to me when I applied for card. When I attempted to make purchase card was not active yet! QVC offered me a $20.00 membership card! as a consolation. Am canceling card. No longer a QVC shopper. WHAT A SCAM!!

I have purchased a lot of goods from QVC over many years. Most of the products I received earlier on were fine. After a while, I found I was receiving items that were sized incorrectly (not even close to the detailed dressmaker size charts given), the fabrics were grossly misrepresented, and jewelry was often sub-par (clasps on expensive pieces are not tight, stones are bad quality, incorrect products shipped, handbags were shipped as new but were used or customer returns, wrong items shipped, etc). I sent a pair of Franco Sarto boots for a size exchange and they took two payments, started to process the exchange, canceled it and never refunded my money.

Paid $310.66 through the QVC website which links you to Synchrony. On 2/21/2019 received a text saying they never received my payment. So I called and told them I paid online. They said nothing there. Ok so somehow I thought I made a mistake so I gave a check by phone. They lowered my limit because of this. I did check the website. There were no pending payments. Which was so weird to me. So I just contacted my bank today didn’t receive my monthly statement and asked my balance and was given a -$58.00. I was in shock.

I've shopped with QVC since discovering it 24 years ago while I was home with a newborn. Over the years I have recommended QVC to many friends and family members and have also made many purchases and numerous returns and/or exchanges owe their "Love it or return it" policy the on-air hosts tout and promote routinely. Up until recently when I received a shockingly rude account cancellation warning letter from QVC's Lisa Holden, I routinely watched QVC on my $800 JVC 46" television I purchased from the Q.

I have been shopping on QVC for over 20 years. At this point, I am so sick and tired of this company. I bought a lot of Valerie Parr Hill products and I have to say they are made very poorly. All her products are made in China, "NOT IN THE USA." I am just sick and tired of buying her junk of products she makes. I had so much in my home that I had to donate all of her stuff I bought on QVC. What a waste of money. I have learned my lesson. I will NEVER buy from QVC again. I have noticed that all QVC products are just junk and all of them are made in China. Sad. :( I hate to see how all the host lives? Their homes must be so cluttered with stuff you can't even move. I think all QVC hosts are hoarders for sure. LOL.

Ordered a laptop computer on the 15th, received notice that it was shipped on the 20th. with a tracking number. On the 22nd, I received another notice stating that there is problems with the orders and shipping will be delayed. WHAT, they said it was shipped. I checked the tracking number and USPS stated that a package was never shipped. No information. Sent request about the shipping notice I had received and the tracking number. I also stated that I wanted information as to why I was told that it was shipped when it was not. I bluntly ask If they LIED TO ME. Their REPLY WAS THAT IT WOULD BE SHIPPED BY THE FIRST OF NEXT MONTH.

Final blow today with QVC customer service. Received a make up item I did not order. Upon looking at slip, it was to go to someone else half way across country. NO similarities between this customer and me. Called, asked to speak w/customer Disservice. On phone repeating all info on mailing slip, product, several times. Rep was soooo rude! Very unhelpful and either had hearing problem, illiterate, or just hates her job. Never was given her name. Had decided after problems over the past 2 years to stop shopping QVC. Returns of wrong size (by them) charged, then I am charged to trying to return obviously used electronics/kitchenware. I've been sent greasy pans, auto vacs with full dirt chambers, shoes with dirty soles.

I was a loyal and paying customer for 20+ years. Today I tried to purchase an item but could not log on. Customer Service told me that "Corporate" cancelled my account. There were numerous noted in my account info. The last indicated that I was returning too many items. I had ordered a number of shoes for my new job. I needed comfortable shoes that I could stand in for 6 hours. I am 70 years old and have numerous foot problems to consider.

We purchased 2 fire 10s at Christmas. After 1 day 1 fire 10 stopped working. We returned the item on 12/18/18. Still no return of our money spent or replacement 10. Very disappointed with QVC. Don't make the mistake of ordering from this firm.

QVC is very inconsiderate and doesn’t value their customer. It's like you're begging to them even if you don’t deserve it. I ordered this Judith Ripka ring for three times already and they keep on canceling it. Even if I did sent back a number of items already more than the price of what I’m trying to order. I wish I never encounter this site.

I attempted to order 2 items for myself & not only did they cancel my order, but they ridiculed me & kept referring to me as ma’am when I am a man & not a woman. They then asked me for extra identification & once I faxed over my ID & answered all their identity questions correctly they still insisted that I wasn’t myself. There was even a lady I spoke to named Tiana or Tiara that had a disgusting attitude with me and hung up. I’m letting all my friends & family know about how disgusting QVC treats potential customers to save them time from having to go through the humiliation they put me through.

I have shopped here 20 years and spent a lot of money. I had late easy pays (not even a month old) and had gotten a letter on Saturday and Sunday they shut down my account. I had just gotten a check in to pay these on Saturday and paid on my charge cards. Then on Monday I thought I better just pay by debit card since none of the credit card payments had posted. They took all of the payments, and all of the payments went through MY BANK, but 4 items on one order show pending on idiot QVC's side and show paid on my side and they won't unlock my account. I no longer will shop at this antiquated place who doesn't value customers and has to look for new ones all the time because they screw over the old ones.

I was given polar fleece sheets for Christmas. I sleep warm, so wanted to exchange them for a set of 1000 TC sheets. Read the instructions thoroughly and even called to verify I could exchange them without the giver knowing so as not to hurt her feelings. After 3 weeks I called and was told they could see I mailed them. When they received them I would be sent a QVC gift card to use for another purchase. A month later, I still haven’t received it so called again. They informed me the credit went to the giver and they would never have done it any other way. I filled in the return form that it was a gift. CHECKED THE BOX IT WAS A GIFT TO ME. Requested a supervisor. Was told they would call me in 4 hours. NO CALL. Called again. Again told 4 hours. They lie, they don’t train their employees. They don’t try to make a wrong right. DO NOT BUY FROM THEM. THEIR BUSINESS PRACTICES NEED INVESTIGATED!

Ordered a $30 tape measurer. Came with the screen cracked. Exchanged for a new one. After waiting 2 weeks I logged on to find out where it was. I was “refunded” my money instead and never told. Then I called and they said they can’t tell me why a new one wasn’t sent, they didn’t have that information. Then took over another week for my money to appear. Item was still in stock. Never again. HSN was a way better experience.

I went to return some items I ordered all together at one time and QVC charges $6.95 per item to restock. Don't waste your money! I have never encountered such highway robbery before and I have to say there are plenty of better places to shop.

I had to let you know what a disappointment QVC has been to my family. I ordered Amazon Fire 10" 32GB HD 2-Pack Tablets in November for my two 9 year old boys. One being autistic and only wanting the tablet (please keep in mind these were to be from Santa). As a single Mom on a budget I thought this was a great deal. By the end of Dec. they had not arrived. I have dozens of emails from multiple individuals assuring me they would make it by Christmas. I was not able to get my boys anything but the tablets, and began to worry. The tablets never arrived.

Ordered and was denied flexpay because I’m associated with someone who use to live at house I’m at before me, ridiculous but whatever. Well that was last Monday. My authorization hold is still pending.

Contacted QVC about someone using my account to order and pay for products. Have been a QVC customer for a long time. This experience was so disheartening that I told them to just close my account! Gave QVC seemingly unconcerned customer service girl the name and address of scammer and the next day the condescending representative that just kept saying they would just close my account. Be careful using this company and any fraud happens, you will be out of money and products.

I ordered a 65" TV on December 9 2018. I cancelled the order on December 12, 2018. I received an email that the order was in the process of cancelling. So PayPal takes the money out anyways. It took over a week to get PayPal to release the money back to my account. All good. I just happened to look at my order status today and it said the TV was shipped January 9 2018??! After I cancelled a month ago and PayPal took all my funds out of my account again this morning!! They said they have to contact the distributor to cancel a high end item. I understand that but that was over 3 weeks ago and nothing was done. So now I have a TV on the way I do not want and have no money until probably 2 weeks from now. What a nightmare... Use at your own risk!!!

For Christmas, I ordered a silver necklace for my daughter from QVC. My daughter liked the necklace, but it was too heavy to wear. I promptly returned the necklace. Today it has been three weeks since I returned it. I called QVC to get a status on my return and my credit, $260. They have the necklace, but they didn't issue a credit. It will take another 10 days for me to receive the $260 credit. QVC are crooks! I think they hope most people won't notice that they haven't received credit for their returns. This was my first time ordering from QVC and it's my last. I'll stick with AMAZON!

QVC customer service is good, in my opinion. However, customer credit card financing is through Synchrony Bank and I believe there are a couple things consumers should know before committing to QVC (Synchrony Bank) Special Financing (no interest for a fixed term). In order to make a payment dedicated to a “promotional purchase balance” (separate from a regular minimum monthly QVC credit card payment) you must first make a payment and then PROMPTLY call a QVC credit card account customer service and state how much of that payment you wish to be applied to the promotional purchase/special financing balance.

Please share this so maybe I can get QVC’s attention! I’ve had it... So beyond upset, flustered and downright ready to blow at QVC. On 11/25 I placed an order through PayPal to QVC... PayPal used the incorrect card to process the order so they told me to call QVC and give them the card I wanted it on and have them issue a refund to PayPal.

This is the worst company ever and we will never buy from them again. We had purchased quite a bit in the last 2 years and have nothing to show for it. Things break, they tell you to send it back and get a refund; then you don't get the refund and they have the product. Never again. And as others have said, call 10 times, you will get 10 different answers.

I bought a pair of boots that didn't fit. I wanted to exchange them but they didn't have the next size available so I opted for a refund. They charged me a restocking fee! Be careful. It's hidden in some small print - almost no other online retailer does this so buyer beware!!! Also their customer service is near impossible to get a hold of and when you do they are curt and not helpful.

First off why would I want to exchange something that was defective the first time to only take a chance of it happening again. The woman over the phone said they would waive the return fee, nope never did. Deducted the fee off my refund. AGAIN A DEFECTIVE PRODUCT!!! Wasn't like I changed my mind. I will never buy anything off QVC again. Their tracking system online is horrible and slow and not user friendly. So from now on for products like this I will go to Target or Walmart and pay a little more. Now I am out money because the product didn't work. Not right at all!!!

On 11/08/18, I placed an order on QVC.com for a Christmas gift for my father. The color was on a waitlist to be shipped out on 12/03/18. On 12/07/18, I received a tracking number via email that the order was shipped. I waited and watched the tracking for weeks. UPS showed that the label was created but the package was never received by UPS. I called QVC on 12/21/18 and the very nice representative apologized for what had happened and told me that she is sending a message to the corporate office. I told her that I expected a call on Monday (24th) and an email regarding our conversation on what happened with my order. I received neither.