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Following the death of my mother on Jan. 7, 2023, her account was closed and several products returned. The refund didn’t go through to her account and QVC put a credit on the closed account. We have to be given the refund in a check, even after multiple calls and a BBB complaint. The family hasn’t even been provided an explanation of the refunds. The whole corporation is fraudulent and preys on the elderly.
Advertise free gift of over $175 products for buying products from Beauty with Benefits event May 16, 2023, to help those with cancer. I bought several products but when I called about the free gift I was told QVC had "run out" of the free bags and wouldn’t be able to send any more. I read that that was the case for other customers as well.
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I have been disappointed with QVC products lately but hold no grudges. Still watch on occasion. Then I saw the Regine Laser cut nail set. My husband has
problematic callouses. I have been having trouble with my nails as well with burrs I couldn't remove. Well, this item worked like a charm. It is genius. I got two sets and could not be happier. Thank You!
They oversell their products/seats. I have been a long-time customer of QVC. Most of my experiences have been good. Customer service has worked well for me too. My issue is that the trend with QVC to oversell the products they offer on a TSV. I recently ordered a grill and solar lights well within the time of availability. My initial form of payment was a mail-in check that was quickly converted to a credit card. They do not ship until the check has been received but your order and purchase price is secure...allegedly. QVC oversells the product and fills the orders on what can be shipped out first. The promise to fulfill your order is a lie and deceptive business practices. This has happened to me more than once but I am finally fed up!! I spoke to Customer Service but they are of zero help on the issue. At least the airlines offer some form of compensation when they oversell their flights. Not QVC.
Worst experience with returning shoes that did not fit at all. Poor quality and at the end of the return, I was charged almost $20 to return the shoes on using my money with no shoes to show for it. They also took over one month to process the return. Never, ever again will I buy from QVC! What a joke of a company!
Worst ever experience. They lost my order and made me continue to call in to check to see if they found it. Then it was delivered damaged and in a box that looked like it was from 2014. $300 grill dented up on cover and base so the metal cover won’t sit flush. Then said I had to keep calling back to see when a UPS pickup order has been complete. Why would they not be able to take some accountability and reach out to me instead of going through all their prompts and explaining my long story again to a new person. Don’t buy here.
Extremely dissatisfied with the customer service and shipping process... They play with the customers showing dates for shipping and didn't arrive and then they cancel orders without any care of the customers...Two times my order was canceled just one day before the shipping due date... You call customer service and they don't help at all, just said, "Call after the day of your shipping due date" and then they just cancel orders... It happened to me twice and it is completely verify.
After using QVC for many years with my debit card, I saw that there was a promotion where you will receive a $60 statement credit upon opening a QVC Credit Card, and making a purchase by 3/31/23. I applied for the card, and had to provide a photo ID and a video of my face to verify my identity with the bank. I was immediately approved, I have stellar credit. I placed an order for a digital camera, totaling almost $600 right after that. Everything went through, I received an email confirmation for the order saying it was confirmed.
I woke up the following morning, seeing that at 2 in the morning I received an email from QVC with the header "Additional Verification Required", however the email itself says that the order was cancelled, "The QVC Order Verification Team recently reviewed your account and is unable to verify the payment details. Because of this your recent order ** has been canceled."
There is a phone number listed, to get assistance... When you call that number, you are forced to leave a voicemail for them, and hope that they return your call! What floors me, is that I have made many orders with the information on my account, but then they claimed my information was wrong after I opened a credit card with them!
I contacted customer service using their Chat option, and spoke to "Jackie". I told her what happened, and for some reason the billing address for the order was an address I used over 7 years ago. My shipping address was the correct address. After straightening that all out, I was told I would still have to place a new order. I told "Jackie" that the only reason that I opened their credit card in the first place was to receive the $60 statement credit promotion, which ended 3/31.
QVC cancelled my order on 4/1, at 2 in the morning. "Jackie" then insisted that the 3/31 didn't matter because it was valid for 6-8 weeks after opening the credit card... Wrong, the promotion terms specifically said that a card must be opened, and an order placed to receive a future statement credit of $60 by 3/31. It must be done during the promotional period. On 4/1 it was a completely different promotion that I still couldn't use, because the card had to be opened starting that day!
Then "Jackie" said that they would make a note in my account to honor the statement credit. After this behavior, does QVC really think I am just going to take their word for it and then argue with a future representative that "Jackie" said I would get the credit? Obviously not. It was baton passing, period. In an ideal world that cared about customer service, the order would have been reactivated, or something to fix the issue. There was no solution other than me missing out on the promotion.
Later on I received a call from the number I left the voicemail for that morning. The representative told me why the order was cancelled, while again, I have made many orders with no issue and I have no clue why an old billing address was used for my brand new QVC credit card, which required that I prove my identity to receive. The representative told me that customer service would be able to apply the promotion to a new order, and basically just said what anyone would want to hear to get them off the phone. I told her that I already contacted customer service and there was nothing they could do, and I doubt notating my account would result in the bank issuing a statement credit.
More baton passing, talk to this person and so on. I'm not doing that. I also said that it was insane that they didn't even try to verify my information in any way, or contact me in any way, they just outright cancelled my order after the promotion ended, at TWO in the morning! She said she would make a note of that for future use... Yeah, okay. They don't care. So now I have a hard inquiry on my credit report, and a credit card that I doubt I will use. Plus hours of being lied to, and dismissed. What a sad world we live in.
I signed up to get the coupon for my order. The email never came. So when I called to place the order because I couldn’t get the online order to go through, and I asked specifically about the coupon. I was then sent to customer service where I spoke to a girl. The girl I spoke with, started mouthing off, was rude, and very unhelpful. When I asked to speak to her supervisor, she talked to told me her supervisor would tell me the same thing. She did not want me to speak with her supervisor. She then went on to say that it would be up to five hours before the supervisor could call me back. I told her that was unacceptable. Then she starts mouthing off some more really irritating me and really pissed me off. They have gone downhill since they bought out their competitor. It’s a shame. I still haven’t got my coupon, but I went ahead and place the order because it was low inventory. I’m very unlikely to use QVC again.
First time QVC buyer. Have been waiting over a month for purchase. QVC cannot advise me of status, will not allow me to cancel order since they are only a clearing house for 3rd party sellers. Save yourself some heartburn and shop somewhere else. I know I will.
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