QVC

In the past, I have ordered a few items, including a skin product that does not do what QVC claimed it will do. Therefore, I am not sure I will ever order from QVC again. I do not think the quality is worth the price. The customer has to pay shipping cost on each individual item ordered and then pays the same shipping cost to return it -- in other words, the customer gets charged double shipping if the item(s) has to be returned. I should have considered this carefully before ordering. If return shipping is charged for each individual item, the customer will, no doubt, lose money on the deal. In my case, total shipping costs came to $54.00!!!

I do not know how QVC stays in business. I order online from Macy's, Sears, JCP, Palais Royal and Zappos and never have to pay shipping. Items from the department stores can be returned at local stores with no return shipping costs. Zappos does not charge for shipping either way. As to household items, mattresses, TV's, computers, appliances, etc., I recommend that customers compare prices on other store sites and look at comparable items in local department stores before purchasing from QVC.

That way you can determine if that's really what you want. Seeing it in person is better than seeing a picture of it on computer or TV. I've gotten cheated several times when ordering online. The most common problem is that parts or pieces are missing, and it costs more to ship back than its worth. Also, it is a long process to return items to QVC. It takes a couple of weeks for QVC to acknowledge your returned item(s) and then another 2 or more weeks to get it refunded on your credit card. Consider this, ARE YOU REALLY SAVING OR JUST CREATING MORE PROBLEMS TO DEAL WITH?

She then put me on hold. When she came back on the phone and proceeded to tell me that the company turned my account over to collections. I was appalled! I said, "Ok. Who do I contact to get this taken care of?" She said a collection company will contact me. Well nobody contacted me and I reopened an account and continued shopping with QVC, Paying my bill over required min payment and many times paying off every month. Finally after 1 1/2 yrs later a collection company calls me about my Q account. I said yes I will pay that off. As I did. The following week I went on my account to order a few things and could not order.

I called QVC to see what was wrong and was informed that I can no longer be a customer ever again. I asked why and they explained due to my account being over the limit back 2016. I said, "You're kidding?" "No ma’am you will never be allowed to be a customer again." I said, "Wow, I’ve spent thousands of dollars and now I’m not allowed to be a customer?" I’ve never heard of such a thing. I made a mistake and went over my credit limit, my account gets closed, turned over to collections, I pay my bill, and now I’m not allowed to be a customer! Very interesting! Bad business!!

FINALLY, 6 weeks after placing order, was able to assemble bed. Adjustable base BROKE after first night's use. We are NOT heavy. After MUCH research, discovered that Leggett & Platt, who makes some of best adjustable bases on market, had been contracted by QVC to provide base for this "deal". We paid $1,600 for base upgrade for equivalent of L&P $400 base. The Sleep Number mattress was not any better. We have an older Sleep Number set that is in guest room that is 15 years old that has better foam. No corner braces provided for mattress, and side foam pieces were thin and did not provide support.

After several nights of use, mattress showed lean to one side. Had to keep mattress chambers inflated to higher numbers for ANY comfort. Complete WASTE of money. Have sent back. Used AMEX, so was completely protected from shipping. Buyer beware. Buy a bed elsewhere that provides "white glove" service that will deliver and assemble. We had to disassemble the entire base and attempt to repackage. Disaster.

Seeing as I was going to be out of town, I made arrangements to have someone at my house on Friday to accept my order for me ensuring it would not be left on the porch. Nothing comes Friday and I receive no refund for faster shipping. I try calling QVC but get left on hold. Monday (while I am still out of town) the product is supposedly delivered. Left at my doorstep at 10:00 am. No signature required on a $1700 purchase. When I finally return home late Monday evening, there is no computer, no delivery notice, nothing.

Tuesday, June 12th, I call QVC and tell them that I never received the package and explained to the man I talked to that I was out of town and that I had informed everyone I spoke to prior to him of that, to which he replies "I am so sorry to hear of this confusion. I can issue you a refund right now. It should post back to your debit card within 3-5 business days". I thank him and we hang up. The following morning, someone from QVC's finance department leaves me a short voicemail with no call back number and she says "we are sorry to inform you, but we are not refunding you. Call your bank". I call and speak with yet another person who says "I apologize, I will get this pushed through and process your refund." AGAIN, Thursday morning, another message from QVC's finance department about not giving me a refund.

On Friday, I post a review to QVC's page about the poor customer service and I immediately get a phone call suggesting my account has been hacked due to the review that was left to which I explain, "no ma'am, I left the review." She tells me she will do what she can to make sure this is resolved because a signature was in fact required and will follow up with me Monday. We get off the phone and I immediately call UPS and UPS states "no, a signature was not required and that was QVC's choice. They also restricted us from being able to open our own investigation on this shipment." (not even sure what that means). This brings me to today, 2 weeks from my original order, she calls me back to tell me that she spoke to UPS and is sending UPS out to check the place where he dropped off my order but that they will still not be issuing me a refund and I need to dispute it with my bank.

Two things here: 1) It is not mine or my bank's responsibility to replace a product or money for a product that QVC failed to deliver in a timely manner resulting in either theft or non delivery and 2) I truly hope no one else orders from them and if you do, make sure you have weeks to wait for your product and make sure you are home because they do not require a signature for delivery of products regardless of the amount!

She said they could not cancel it until after the delivery date. Then they would cancel as a "item not received". I did not want 2 charges on my account. She said that was the only thing they could do. She said she would have her supervisor call me right back. 24 hours later a gentleman called me to say my Dyson is on schedule and I should get it tomorrow!!! I told him, no I won't get it because the address is wrong. He said, "Oh no problem, I'll order a new one and credit your account for the original order." I will have my Dyson on the 20th. Awesome. Thirty minutes later I get a call back from the representative I spoke to last night. She says she can order me a new Dyson and cancel the original order. I would get the new Dyson by the 22nd.

I tell her about the call from the guy 30 minutes earlier. She informs me he DID NOT reorder the Dyson and she would have to. Really??? And she has no idea who I spoke to. So I say fine, I really want this deal, but I do not want to find 2 charges on my account. She promises me I won't. However they only have the iron left, fine it's a color, I'll deal with it. I just want my Dyson. THEN she tells me there are no more docking stations! That is a $150 item that is part of the deal I ordered. So I am supposed to pay $508 for the Dyson minus the docking station? Are they crazy. That was part of the deal that I ordered. The way this was handled from the beginning is so unacceptable and so unprofessional. Shame on QVC. And after all that, I don't get my Dyson.

Many items I received are not as represented, sizes are way off or quality is just not there. That is not my fault. Poor quality garments are things I return often. A Lisa Rinna item wrinkled and terrible material, you bet it's going back. I'm not paying $75 for a terrible blouse of dress. Unfortunately you can feel or see the quality of the items prior to purchasing. It's sad that I've had to take time and the expense out of my day to return poor quality items. The thing is, STOP SELLING JUNK! I was a customer for over 20 years, quality has gone downhill. I cannot trust this company or the Sales representatives on air. They LOVE everything lol. I am so done!

On one occasion I was told the computers were delayed in customs??? Bottom line is I finally received the laptop a month later. I used it a couple of days and so far not very impressed. As soon as I boot it up, it becomes very warm to the touch and the fan is loud and running continuously. Also, the laptop is randomly shutting down and rebooting. This laptop is on the verge on being packed up and shipped back. I haven't ordered much from QVC the past couple of years, and the couple of things I did order there were issues with it. I think I am pretty much done with QVC. I don't trust them any more to provide quality products. What a disappointment. SMH!

The next time this happened was June. I called to confirm the payments and the representative Tanya. Decided to pay all of the easy payments on my accounts. I also, brought Wen. The Dyson had four payments of 44.16 and the Wen had two payments of 15.37 left on my account and all of them were processed at one time. I asked Tanya how much was the payment and she stated it was 206. I asked why was it that much for my monthly easy payment and that’s when Tanya said that she processed all of my easy payments. This was first done on June 3rd and QVC has not given me my money back yet and it is June 9th. I have spoken to multiple supervisors and nothing, but a $65 credit on my QVC account. I just want my money back!

Updated 06/10/2018: In addition to Tanya the representative processing four easy payments of $44.16 and two payments of $15.34 on June 3rd, additional payments of $176.64 & 30.74 were deducted on June 4th. I have called multiple times to receive a refund and as of June 10, no refund for the $176.64 or 30.74. Please refund my money because QVC has had my money for almost a week now and they are being paid interest on it.

He called customer service and they told him corporate had closed his account because, he had the same billing address as his mother and she had an outstanding balance. My husband and I then went to the bank and had his card address changed to our current residence and we tried again to create an account and reorder the product thinking everything was fixed and this would be okay. The exact same thing happened, even with his address changed. This made both my husband and I both furious! How can a company judge someone based on them living in the same household as someone else? Just because he used to live with his parents he could order from QVC because, his mother has an outstanding balanced. This seems very wrong!

I submitted a complaint through QVC and checked the box that said I would like an email back and never received one within the week. He called the customer service again the second time his account was closed and was told she had passed a note along to corporate and he would be receiving a call on Tuesday and never received a call. I submitted another complaint with QVC hoping maybe to hear something back the second time. The complaints I submitted to QVC were from my account because, when you go to send the complaint they make you sign in and seeing how he doesn't have an account because it was closed he couldn't send the complaint.

The next morning after sending the second complaint I received this email: "Thank you for emailing QVC Ms. **. Unfortunately, your QVC customer account has been closed because QVC hasn’t received payment or has experienced business loss from another QVC customer account associated with your information (such as name, address, phone number or credit card information). To prevent further business loss, all QVC customer accounts associated with this information were closed. I do apologize for any disappointment or inconvenience this may cause. It has been a pleasure assisting you. Thank you for shopping with QVC!"

We have read several complaints about QVC and them closing accounts right after receiving a complaint about them. It seems to us that QVC is a judgemental company, judging people based on other's actions or where they live (and in my case apparently by name because I never lived in the household they are referring to). They seem to not care about their customers or want to even try to resolve a problem their customers have.

So I chased again with another rep, this time she said, "This is an error. The item shows paid off. This 6th payment will be deleted." Today I check again and it's still there, so I get on the chat again and explain everything to a new rep. Now he answer is that the previous rep misinformed me and that they refunded the 5th payment and that the extra payment that shows up in my back account they didn't collect it... So now an item that I've paid off I will have to pay an extra $42.00 just for the hell of it... I will never buy anything from QVC.

They have the watch, REFUND ME! This is a $600.00 item. I waited a few more days before I called CS to follow up again. I spoke with a rep and requested they return the Watch. I had one more easy pay payment, so just return the Watch. “Unfortunately, we cannot do they. We will refund you.” I was informed. I’ve become so frustrated with this. Monday 5/14/18 I called QVC again. I spoke with one of the nicest Representative thus far. She listened and she didn’t give me attitude like the other reps did. The purpose of my call this time was to get the address of the President of QVC. I was tired of speaking to these non professional Call Center reps. I needed to resolve this and I wanted to share my concerns with the higher ups.

Long story short. I was given the address and then she asked if there was something she could help me with. I was skeptical about saying anything for every rep I’ve spoken with previously lie to me. I had convince myself that there was an alert on my account informing the telephone reps NOT to give me any information. I gave in and shared my dilemma with her. She was so sympathetic and apologetic, if made me feel comforting. She reviewed the notes on my account and sadly informed me that she couldn’t find where it stated the Watch was returned in March. (That’s what the rep told me on May 5th. All of a sudden that information is not available on my account. I was told there wasn’t a tracking number, however there was one found but when you go to USPS’s website, no information is given.

I believe either someone in their warehouse got sticky fingers and pocket it or when the data entry clerk entered the return an error was made. Whatever the issue. I know I returned the watch and I want to be refunded. I cannot afford to GIVE QVC $549.00. I have read so many post from dissatisfied consumers and it saddens me. I enjoyed shopping on QVC and to discover how unconcerned they are with various issues makes me wonder, what type of business was I dealing with. If it weren’t for the consumers, they wouldn’t have a job. I will keep fighting for my money. I returned it, they received it (so I was told) and I deserve a refund.