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I called over the weekend of 10/6/18 to get an invoice/receipt e-mailed to me, customer service representative stated that it would be 48 to arrive, I waited and waited, I called QVC again to request the same information, asked if it were sent over the weekend she said she didn't see anything from the weekend! Lying, deceitful person!!!
I ordered 9 lady's tops from QVC. The prices seemed somewhat high, but they were tops by a designer who sells her clothing on QVC. The tops looked so cute on the models on TV and in photos online. There was a $3.00 shipping cost for each top, making a total shipping cost of $27.00 added to the cost of the items. When I received the tops and tried them on, I did not like any of them, so I returned all 9 of the tops in ONE box. First of all, after seeing them, I realized they were way overpriced. The quality was not worth the price. Secondly, according to QVC's return policy, I would be charged $3.00 return shipping for each top returned, making a total of $27.00 to return 9 lightweight, summer ladies tops by USPS Parcel Post. I ultimately got C/S to refund half of my return shipping, as I am certain it did not cost $27.00 to send a 2 or 3 pound box by USPS Parcel (by ground, the slowest, cheapest way).
In the past, I have ordered a few items, including a skin product that does not do what QVC claimed it will do. Therefore, I am not sure I will ever order from QVC again. I do not think the quality is worth the price. The customer has to pay shipping cost on each individual item ordered and then pays the same shipping cost to return it -- in other words, the customer gets charged double shipping if the item(s) has to be returned. I should have considered this carefully before ordering. If return shipping is charged for each individual item, the customer will, no doubt, lose money on the deal. In my case, total shipping costs came to $54.00!!!
I do not know how QVC stays in business. I order online from Macy's, Sears, JCP, Palais Royal and Zappos and never have to pay shipping. Items from the department stores can be returned at local stores with no return shipping costs. Zappos does not charge for shipping either way. As to household items, mattresses, TV's, computers, appliances, etc., I recommend that customers compare prices on other store sites and look at comparable items in local department stores before purchasing from QVC.
That way you can determine if that's really what you want. Seeing it in person is better than seeing a picture of it on computer or TV. I've gotten cheated several times when ordering online. The most common problem is that parts or pieces are missing, and it costs more to ship back than its worth. Also, it is a long process to return items to QVC. It takes a couple of weeks for QVC to acknowledge your returned item(s) and then another 2 or more weeks to get it refunded on your credit card. Consider this, ARE YOU REALLY SAVING OR JUST CREATING MORE PROBLEMS TO DEAL WITH?
My wife was an avid QVC shopper for a decade, spending tens of thousands. When she did last month on the Sept. 15th, I called on the 17th to cancel her account as I was canceling her credit cards. The customer support person told me the account would be canceled and any flex payments would be waived as a favor to a longtime good customer. Well that was not the case, on the 24 of Sept. they billed the last payment to her card, now I will have to clear up any issue with the card having been canceled. What a considerate way for this money grubbing company to handle a dead customer!
Got approval for credit. Started to use my account. Then I was going to make an order and it got turned down, so I called QVC and they said they made a mistake and they cut my credit down. They never called me or email. What make this funny is I was bad as hell. I called HSN and got credit with no problem with more credit line. I will not buy from QVC and I will make a comment on my Facebook about this.
The Velour top and pants fit beautifully. The jacket looked a tad shorter on television but it is perfect! I ordered the navy blue and would like to find a lime green tank to go with it. There is a lime green seaming detail on the inside. Susan and Kirsten were fun to talk to. I mentioned my knee replacement so I have not yet ordered the pilates chair but it looks like a winner. I did mention that I love QVC so much. I jokingly call myself a QVC **. Maybe I should have said addict. Anyway, it's a fun channel. Helps me a lot w/ my gift shopping, as well. Hope to see more of Susan ** in the near future! Susan asked me to let her know how I liked my outfit. I LOVE it! Susan, you don't know it but we've been friends since 1970! :)
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I have been shopping with QVC over 15 years. It's just been this last year I have sent back more than I kept. 1 year out of 15. They closed my account. Doing that makes it so difficult to stay on top of existing easy pay. They give no rules on the 30 day return. They do say however, shop with confidence. You can return your item within 30 days. And by the way, the reason for so many returns...half empty products. Quality. It was the finance department that closed my account.
I can say that their customer service is not very helpful. If you call 10 different times you will receive 10 different answers. No one knows what they are doing. Managed very poorly. This company is undertrained. Management never call you back.
They sent me the wrong item and charged me for the replacement and the original. Claim they issued me a full refund. NOT TRUE. Customer service is terrible and she argued with me that I was wrong while looking at the charges (with no credits) on my actual card statement. Thankfully, my credit card has good customer service and they refunded me. Just sucks that QVC can't get their accounting in order and my card company has to eat the charge. I am beyond disgusted with QVC.
BEWARE. This company has changed. I have been a very loyal customer for nearly 30 years and am in the process of closing my account. These people are NOT careful when they have your credit card and the reps are incompetent. If you removed a credit card they continue to charge it. They do not know their products or how to handle accounts and/or customers. THEY DO NOT CARE ANYMORE.
I have been a extremely great customer with QVC for 25 plus years. In 2016 I applied for the Q card. Close to Christmas I went over my limit accidentally. Realized it once I received my statement. So I made a large payment above the minimum required. I later went on QVC.com to look at my account. My order status was empty and thought maybe it was a computer glitch. So I waited a day or so and tried again. The same thing. I decided to call QVC. I was informed that my account was closed by the company. I asked, "Why?" The customer service employee said, "Because you went over your credit limit." I said yes and I made a large payment and was never late on my payments. She looked at my history on payments and said, "Yes I see that and I don’t understand why they did this."
She then put me on hold. When she came back on the phone and proceeded to tell me that the company turned my account over to collections. I was appalled! I said, "Ok. Who do I contact to get this taken care of?" She said a collection company will contact me. Well nobody contacted me and I reopened an account and continued shopping with QVC, Paying my bill over required min payment and many times paying off every month. Finally after 1 1/2 yrs later a collection company calls me about my Q account. I said yes I will pay that off. As I did. The following week I went on my account to order a few things and could not order.
I called QVC to see what was wrong and was informed that I can no longer be a customer ever again. I asked why and they explained due to my account being over the limit back 2016. I said, "You're kidding?" "No ma’am you will never be allowed to be a customer again." I said, "Wow, I’ve spent thousands of dollars and now I’m not allowed to be a customer?" I’ve never heard of such a thing. I made a mistake and went over my credit limit, my account gets closed, turned over to collections, I pay my bill, and now I’m not allowed to be a customer! Very interesting! Bad business!!
This purchase was one of the worst I have ever made. My wife had been wanting a Sleep Number bed for a while, and QVC had a special at Labor Day; thought
would make nice 60th birthday gift for middle of July birthday. Order place 1st of June, not received until 3 weeks later, box with base received opened and missing parts. All boxes labeled 1 of 5, but only 4 boxes received. Turns out only 4 shipped. Called 800 # to report problem, was told would receive call back from supervisor. Never received callback. Called back on Saturday (next day) was lied to and told that NO supervisors worked on weekends. Posted bad review on QVC Twitter page - got response back in hour. Figures. Initially told that replacement base would take 2 weeks to receive, but manager escalated. Received replacement, but THAT was missing pieces, and had NO instructions. Had to wait for replacement parts from manufacturer.
FINALLY, 6 weeks after placing order, was able to assemble bed. Adjustable base BROKE after first night's use. We are NOT heavy. After MUCH research, discovered that Leggett & Platt, who makes some of best adjustable bases on market, had been contracted by QVC to provide base for this "deal". We paid $1,600 for base upgrade for equivalent of L&P $400 base. The Sleep Number mattress was not any better. We have an older Sleep Number set that is in guest room that is 15 years old that has better foam. No corner braces provided for mattress, and side foam pieces were thin and did not provide support.
After several nights of use, mattress showed lean to one side. Had to keep mattress chambers inflated to higher numbers for ANY comfort. Complete WASTE of money. Have sent back. Used AMEX, so was completely protected from shipping. Buyer beware. Buy a bed elsewhere that provides "white glove" service that will deliver and assemble. We had to disassemble the entire base and attempt to repackage. Disaster.
Apparently if you have the same name as someone who has had issues with QVC or your parents closed their account, QVC will not let you have an account, no matter that you are approved for one of their Q Cards. And then they wonder why their business is dropping. This type of company has no place in the free market place.
I have been an active customer for 20 years. QVC has now “out done themselves” with to/from shipping charges. Sometime, recently, they started NOT refunding the original shipping as they used to do, but they ALSO charge back a return label cost of $6.95! I just received notice of a $1.15 return credit on a $65 item! DOUBLE SHIPPING. Corporate greed? WATCH YOUR RETURN CREDITS PEOPLE. MY Last QVC purchase. PERIOD.
They tell you that you have 30 days to return an item. Then they close your account without warning or notice on account of excessive returns. If they are going to punish consumers for returning items then they should have a zero return policy or at least warn consumers that they can only return a certain amount of items.
They take various payments from my bank account but have cancelled my accounts claiming loss of business? Whatever that means, maybe because I returned things as they say you can do if dissatisfied. I have no idea what they are taking payments for as I can't log in to see. I have been a customer for years and this is how they treat me. Also I ordered Junior's Cheesecake and UPS tossed the heavy box on my patio. It said perishable and keep right side up but of course they put it upside down and it was a mess. The representative was nice but next thing I know is I don't have an account anymore, so when they say you can return things, beware.
I am happy with the kindness the reps show towards the customer and I am very pleased with the deals they offer with the easy payments. Also, the products that QVC offers are outstanding.
I purchased an LG Flat screen from QVC for over 1,200,00 dollars, had it professionally installed on my wall. A week after the warranty expired, screen went black. Looked it up on YouTube, lots of people had this same problem with this T.V. Has anyone experienced this from this T.V. purchased at QVC?
If I could give less than one star, I would. On June 5th, I ordered a MacBook Pro laptop from QVC and paid roughly $33 for premium 2-day shipping as I was going out of town on June 7th and needed to make sure I was home so it was not just left on my front porch. On June 6th, I had not received any up to date shipping info, so I called QVC. I was told that unfortunately they had experienced a power outage and no orders had been shipped but that I would be refunded my $33 fee and my ordered would arrive on Friday, the 8th.
Seeing as I was going to be out of town, I made arrangements to have someone at my house on Friday to accept my order for me ensuring it would not be left on the porch. Nothing comes Friday and I receive no refund for faster shipping. I try calling QVC but get left on hold. Monday (while I am still out of town) the product is supposedly delivered. Left at my doorstep at 10:00 am. No signature required on a $1700 purchase. When I finally return home late Monday evening, there is no computer, no delivery notice, nothing.
Tuesday, June 12th, I call QVC and tell them that I never received the package and explained to the man I talked to that I was out of town and that I had informed everyone I spoke to prior to him of that, to which he replies "I am so sorry to hear of this confusion. I can issue you a refund right now. It should post back to your debit card within 3-5 business days". I thank him and we hang up. The following morning, someone from QVC's finance department leaves me a short voicemail with no call back number and she says "we are sorry to inform you, but we are not refunding you. Call your bank". I call and speak with yet another person who says "I apologize, I will get this pushed through and process your refund." AGAIN, Thursday morning, another message from QVC's finance department about not giving me a refund.
On Friday, I post a review to QVC's page about the poor customer service and I immediately get a phone call suggesting my account has been hacked due to the review that was left to which I explain, "no ma'am, I left the review." She tells me she will do what she can to make sure this is resolved because a signature was in fact required and will follow up with me Monday. We get off the phone and I immediately call UPS and UPS states "no, a signature was not required and that was QVC's choice. They also restricted us from being able to open our own investigation on this shipment." (not even sure what that means). This brings me to today, 2 weeks from my original order, she calls me back to tell me that she spoke to UPS and is sending UPS out to check the place where he dropped off my order but that they will still not be issuing me a refund and I need to dispute it with my bank.
Two things here: 1) It is not mine or my bank's responsibility to replace a product or money for a product that QVC failed to deliver in a timely manner resulting in either theft or non delivery and 2) I truly hope no one else orders from them and if you do, make sure you have weeks to wait for your product and make sure you are home because they do not require a signature for delivery of products regardless of the amount!
On June 10th I called and ordered this special deal. I called in the order because I moved to Denver, CO and wanted to make sure the address was correct. I reviewed my address 3 times. Good to go, I'll have my Dyson cyclone V10 with docking station on 6/15. On 6/13 I received an email that my Dyson docking station was shipped to St. Petersburg FL.! I immediately called. Spoke to representative. Apparently the Dyson was shipped to my Denver street address, but to St. Petersburg FL city and state!!! She said I would have to reorder the item and call back on the 15th to "cancel" the original order.
She said they could not cancel it until after the delivery date. Then they would cancel as a "item not received". I did not want 2 charges on my account. She said that was the only thing they could do. She said she would have her supervisor call me right back. 24 hours later a gentleman called me to say my Dyson is on schedule and I should get it tomorrow!!! I told him, no I won't get it because the address is wrong. He said, "Oh no problem, I'll order a new one and credit your account for the original order." I will have my Dyson on the 20th. Awesome. Thirty minutes later I get a call back from the representative I spoke to last night. She says she can order me a new Dyson and cancel the original order. I would get the new Dyson by the 22nd.
I tell her about the call from the guy 30 minutes earlier. She informs me he DID NOT reorder the Dyson and she would have to. Really??? And she has no idea who I spoke to. So I say fine, I really want this deal, but I do not want to find 2 charges on my account. She promises me I won't. However they only have the iron left, fine it's a color, I'll deal with it. I just want my Dyson. THEN she tells me there are no more docking stations! That is a $150 item that is part of the deal I ordered. So I am supposed to pay $508 for the Dyson minus the docking station? Are they crazy. That was part of the deal that I ordered. The way this was handled from the beginning is so unacceptable and so unprofessional. Shame on QVC. And after all that, I don't get my Dyson.
Today I received a letter from QVC saying I returned 72% of the items I ordered. That would be correct. I also shop with Amazon, where I have zero returns and Overstock, where I also have zero returns. Hmmm what's wrong with this picture. QVC only recently allows you to return for the same item different size etc.. That being said the items QVC sells in my opinion is marginal and does not do what they claim it does. They remind you regularly if you watch their show, don't worry you have 30 days to love it or return it, they don't say anything about how many times you can do this.
Many items I received are not as represented, sizes are way off or quality is just not there. That is not my fault. Poor quality garments are things I return often. A Lisa Rinna item wrinkled and terrible material, you bet it's going back. I'm not paying $75 for a terrible blouse of dress. Unfortunately you can feel or see the quality of the items prior to purchasing. It's sad that I've had to take time and the expense out of my day to return poor quality items. The thing is, STOP SELLING JUNK! I was a customer for over 20 years, quality has gone downhill. I cannot trust this company or the Sales representatives on air. They LOVE everything lol. I am so done!
I ordered the TSV HP gold laptop computer on 5-6-18. Even though I ordered early in the day nothing was ever said about the gold laptop being sold out. I was then notified several times via voicemail that because of high demand for the color, there would be a delay in shipment. Obviously, QVC was well aware this color was sold out and continued to take orders the entire day anyway without notifying customers. I received no less than 4 different ship dates.
On one occasion I was told the computers were delayed in customs??? Bottom line is I finally received the laptop a month later. I used it a couple of days and so far not very impressed. As soon as I boot it up, it becomes very warm to the touch and the fan is loud and running continuously. Also, the laptop is randomly shutting down and rebooting. This laptop is on the verge on being packed up and shipped back. I haven't ordered much from QVC the past couple of years, and the couple of things I did order there were issues with it. I think I am pretty much done with QVC. I don't trust them any more to provide quality products. What a disappointment. SMH!
In the month of March I ordered the Dyson vacuum. The initial payment was taken out of my daughter's bank account that was on file. When I noticed it, I called QVC for the card information to be changed to my bank account and I was told by the representative that it was. The representative never said that they were charging my account. That was two payments in one month for the same item.
The next time this happened was June. I called to confirm the payments and the representative Tanya. Decided to pay all of the easy payments on my accounts. I also, brought Wen. The Dyson had four payments of 44.16 and the Wen had two payments of 15.37 left on my account and all of them were processed at one time. I asked Tanya how much was the payment and she stated it was 206. I asked why was it that much for my monthly easy payment and that’s when Tanya said that she processed all of my easy payments. This was first done on June 3rd and QVC has not given me my money back yet and it is June 9th. I have spoken to multiple supervisors and nothing, but a $65 credit on my QVC account. I just want my money back!
Updated 06/10/2018: In addition to Tanya the representative processing four easy payments of $44.16 and two payments of $15.34 on June 3rd, additional payments of $176.64 & 30.74 were deducted on June 4th. I have called multiple times to receive a refund and as of June 10, no refund for the $176.64 or 30.74. Please refund my money because QVC has had my money for almost a week now and they are being paid interest on it.
I placed an order for air fryer accessories. It did not ship right away. I called and emailed to cancel my order. They said once order is processed they can not cancel but don't worry they have no hassle return. Two days later item ships. I return it. They only refund half my money.
My husband and I recently tried to order a Nintendo Switch bundle through QVC for my sister's 16th birthday. My husband made an account with QVC using his card to make a purchase (I have my own account with QVC but, it is linked to my bank account). A day or 2 after the order was placed he received a call from the financial department needing him to verify some information. He called them back and verified that it was him making the purchase and asked for his address, he verified it was him and stated his address and they told him everything was okay and good to go. The money came out of his account. We went on later that evening to see if there was a change in the status of the purchase and he could not log on. He tried to do a password recovery and it said his email was not recognized.
He called customer service and they told him corporate had closed his account because, he had the same billing address as his mother and she had an outstanding balance. My husband and I then went to the bank and had his card address changed to our current residence and we tried again to create an account and reorder the product thinking everything was fixed and this would be okay. The exact same thing happened, even with his address changed. This made both my husband and I both furious! How can a company judge someone based on them living in the same household as someone else? Just because he used to live with his parents he could order from QVC because, his mother has an outstanding balanced. This seems very wrong!
I submitted a complaint through QVC and checked the box that said I would like an email back and never received one within the week. He called the customer service again the second time his account was closed and was told she had passed a note along to corporate and he would be receiving a call on Tuesday and never received a call. I submitted another complaint with QVC hoping maybe to hear something back the second time. The complaints I submitted to QVC were from my account because, when you go to send the complaint they make you sign in and seeing how he doesn't have an account because it was closed he couldn't send the complaint.
The next morning after sending the second complaint I received this email: "Thank you for emailing QVC Ms. **. Unfortunately, your QVC customer account has been closed because QVC hasn’t received payment or has experienced business loss from another QVC customer account associated with your information (such as name, address, phone number or credit card information). To prevent further business loss, all QVC customer accounts associated with this information were closed. I do apologize for any disappointment or inconvenience this may cause. It has been a pleasure assisting you. Thank you for shopping with QVC!"
We have read several complaints about QVC and them closing accounts right after receiving a complaint about them. It seems to us that QVC is a judgemental company, judging people based on other's actions or where they live (and in my case apparently by name because I never lived in the household they are referring to). They seem to not care about their customers or want to even try to resolve a problem their customers have.
I made a purchase on QVC website and when I did so I enrolled into easy payment. I received my items and I had no complaints with that but when it came time to make 2 payment I realized I needed a few more extra days to make the payment. So I called QVC and explained my situation to the rep for her to tell me that "Corporate makes up the payment days for easy payments and because corporate makes up the billing days we are unable to give you an extension on the payment". But if you go on the website and read about the easy payment plan it states that if the day you are scheduled to make a payment is not workable for you you can call and set up a different date... VERY UPSET AND THIS IS MY FIRST AND LAST TIME SHOPPING WITH QVC.
I purchased an item with the easy payment (5 payments) they have (awesome I thought). I wanted to pay it off early and made the last two payments ahead of time, 3 days later they collected an extra payment. I chatted with one rep and she said this was an error that I was going to get refunded. 2 days later I got refunded for that extra payment (awesome I thought) but when I checked the item again they had added a 6th payment to the item I just paid off.
So I chased again with another rep, this time she said, "This is an error. The item shows paid off. This 6th payment will be deleted." Today I check again and it's still there, so I get on the chat again and explain everything to a new rep. Now he answer is that the previous rep misinformed me and that they refunded the 5th payment and that the extra payment that shows up in my back account they didn't collect it... So now an item that I've paid off I will have to pay an extra $42.00 just for the hell of it... I will never buy anything from QVC.
I too was a long time customer of QVC, and spent thousands. In the last two years I have experienced a lot of "dissatisfaction". I experienced rude and unhelpful customer service staff. I have received numerous "damaged" merchandise which I had to return myself making this an "inconvenience". I have received items that was more bait and switch, than what was advertised. I am disappointed in how low QVC has gone and how the "quality" of a lot of their items have deteriorated. This is my last month with QVC. I find the aggravations and disappointment, and lack of empathy with Customer service staff is not worth the stress.
I purchased an Apple Watch in December. Decided not to keep it and returned it December 27th. I discovered on May 5 that they claimed the watch wasn’t received in their warehouse until March and that they were going to return it. The representative I spoke with confirmed that the tracking number WAS scanned on December 27. I waited a few days and called back to follow up and was told they DIDN'T receive the watch. I used QVC’s return label, so why am I responsible for their warehouse employee's mistakes. I asked the rep for the tracking number and she lied to me, telling me that she didn’t have one. I waited several days before I called back again to follow up and was told they were investigating the return. They needed to know exactly when the Watch was returned. What difference does it make when it was returned.
They have the watch, REFUND ME! This is a $600.00 item. I waited a few more days before I called CS to follow up again. I spoke with a rep and requested they return the Watch. I had one more easy pay payment, so just return the Watch. “Unfortunately, we cannot do they. We will refund you.” I was informed. I’ve become so frustrated with this. Monday 5/14/18 I called QVC again. I spoke with one of the nicest Representative thus far. She listened and she didn’t give me attitude like the other reps did. The purpose of my call this time was to get the address of the President of QVC. I was tired of speaking to these non professional Call Center reps. I needed to resolve this and I wanted to share my concerns with the higher ups.
Long story short. I was given the address and then she asked if there was something she could help me with. I was skeptical about saying anything for every rep I’ve spoken with previously lie to me. I had convince myself that there was an alert on my account informing the telephone reps NOT to give me any information. I gave in and shared my dilemma with her. She was so sympathetic and apologetic, if made me feel comforting. She reviewed the notes on my account and sadly informed me that she couldn’t find where it stated the Watch was returned in March. (That’s what the rep told me on May 5th. All of a sudden that information is not available on my account. I was told there wasn’t a tracking number, however there was one found but when you go to USPS’s website, no information is given.
I believe either someone in their warehouse got sticky fingers and pocket it or when the data entry clerk entered the return an error was made. Whatever the issue. I know I returned the watch and I want to be refunded. I cannot afford to GIVE QVC $549.00. I have read so many post from dissatisfied consumers and it saddens me. I enjoyed shopping on QVC and to discover how unconcerned they are with various issues makes me wonder, what type of business was I dealing with. If it weren’t for the consumers, they wouldn’t have a job. I will keep fighting for my money. I returned it, they received it (so I was told) and I deserve a refund.
Amazon must be destroying you. I ordered the exact same item from both QVC and Amazon on Monday, April 30. I initially purchased on QVC, but found a different color on Amazon. Buying both as I can use both. On May 2, I received my Amazon package, two days after purchase. It is now Monday, May 7 and my QVC package is still sitting in the destination since May 4. Tracking is great as you can see every step. Tell me, QVC, how can you be so slow in shipping when your competition is so fast? I will never order from you again. Honestly, you cannot continue this slow service in light of the competition that is out there.
My experience with QVC has pretty much been very good. The items purchased I have been very happy with. I have only had to return something only a few times and it was only because the size was not right.
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