QVC Reviews

I've ordered a few items from QVC. In each case, the quality of the products is marginal. If a product is on sales, definitely beware of the quality. Case in point, I ordered an item and it just stopped working after about 3 months. I clearly indicated that the product stopped working when I returned it. They shipped the item back and stated that if you want to return something it has to be returned within 30 days. I messaged customer service and they simply stated, "You returned the item in 4 months at this point you have to contact the manufacturer" and then disconnected the chat. I've heard they're not doing well financially. I give them 3-6 months at best.

The customer service for QVC is bad. After several products arrived incomplete or damaged they stated they could not make the order right and my only option was to return it. They no longer had the product in stock or it was something I had to deal with the manufacture about. They are clearly a third party broker and provide no support to the consumer.

This complaint is concerning QVC customer service and the quality of their products!!!! I purchased items on April 28. Items were returned on May 4 because I had to wait for QVC to mail and email me a return label, which now QVC charges $6.95. This Label used to come with your items, now you have to pay for it. I was told refund would be processed as soon as I called with tracking number. I'm writing this complaint on May 16 and I still don't have my full refund. I have called 7/8 times regarding how long it was taking!! Every customer service agent told me something different and lied to me!! They tried to charge $3.50 per item restocking fee. Then said no they they don't have that charge.

I will never purchase from QVC ever again. I bought Clark's Cloudstepper sandals from QVC. I have to have this brand because they're made for people that have problem feet. I ordered them in black. It took them two weeks to actually ship my package. I was so excited to get my sandals. Upon opening the box, they were not black, they were beige, they were not even the same style, and they were a completely different brand. So basically, they didn't have my sandals that I ordered, so they decided to just send me some random. A pair of sandals that are not even the same brand, style, or color that I ordered. If that isn't bad enough, when I called customer service, they couldn't be more flat. No apologies, no excuses, no attempts to replace. They told me they send me a shipping label to send them back. So now, I have to figure out how to print a shipping label, which I don't have a printer.

Terrible customer service response. First, there is no email or address to send a complaint. Next, the hold time is up to 45 minutes; four reps later and I'm still being charged for merchandise not received. I have no way to dispute this. NEVER AGAIN!!!!!

It is becoming impossible to watch QVC on Friday night. Mally is the most awful cohost they’ve ever had on this show in the evenings. She is the most annoying person next to Shawn, who is also so annoying. They refund and return policy is disgusting and I have been a long time customer and have spent a lot of money at QVC. Those days are coming to an end.

Billing is a scam! Easy pay doesn't tell you that after all payments are done, you'll still owe big interest to the bank, Synchrony, just for using their account, & it adds up fast, beware!!

Very deceiving sales tactics! Just bought westmore body coverage cream and they don't tell you on tv how much product you are going to have to apply, it's a lot!! And this stuff is very expensive! Then I find out they want $6.95 just to return it! Only cost me $3.50 to get it mailed! I ordered many things in the past and some of them were just crap! Done with QVC and their stupid customer service people! Give people their ** money back if they're not happy!!! Also done with hsn, sticking with Wal-Mart and amazon, never had a problem with them! Buh- bye!

When my order showed up in their system, part of the address was left off--which meant that the order wouldn't arrive at my correct address. When I called about that, and the order address was corrected, they charged me again for the purchase! So I had to call about the double charge. They wouldn't credit me the charge with the discount I was owed, but only the larger amount (said they would fix that later, which they did).

Wife recently purchased shoes on QVC. After trying them for two weeks, it was clear she was going to break an ankle if she continued wearing them. QVC REFUSED to take them back - they said there were not eligible for returns - EVEN IF THEY DON'T FIT! Nowhere in the original purchase order did it say they were unreturnable. BEWARE OF QVC fine-print (or no-print!) policies! I haven't even gotten the bill for these shoes yet and they are UNUSABLE! Thanks for nothing, QVC!