QVC Reviews

QVC will CLOSE your ACCOUNT unless you keep around 75% of what you ORDER! I just had a call from QVC telling me I return close to 50% of what I order. That's because I order a lot of jewelry and clothes, and naturally sometimes they don't suit or fit me. The customer care lady said they like people to be keeping around 75% of what they order. I asked if I kept on as I am, would they close my account - answer, yes. So QVC isn't happy to take my money. Presumably I'm supposed to keep items that don't fit or suit me. I told them I would stop watching as I would hate to get "sacked." I probably will sometimes still watch, but I will be afraid to order anything in case I get a call like that again. I told the lady I wouldn't treat a customer or client of mine that way.

I have never experienced such horrible service and basic bad business practices. It's borderline illegal in regards to basic consumer rights. I ordered a pocket book that was sent to the wrong address -- by QVC error. As a result, I was forced to spend several hours on the phone resolving this -- with many times on hold for 20 plus minutes, one time 75 minutes, and 6 plus hours for a call back. QVC supervisors, on a few occasions, made promises they could not keep as far as project available and delivery time.

Excited about placing my first order with QVC, I called to check the status of my order which was to be delivered the following day only to find out that my order was cancelled because my 26-year-old daughter has an account with QVC & there was a problem with her account. Due to an old inactive payment method associated with her account, QVC recently closed her account. There is a more current card that she added to the account, but QVC continued to try to charge the old account.

I have family and friends who love to shop on QVC, so I decided to give it a try. I ordered a HP Purple Laptop and software bundle on March 6, 2016. I decided to have it shipped to my place of employment for safety. I had a phone message on March 9, 2016 stating a representative from QVC needed to speak with me regarding my order since the shipping and billing addresses were not the same. I returned the call and left a message explaining why the order was going to a different address. On March 21st I sent an email requesting the status of my order (which stated EDD 3/17/16 and a note about customer service). I received a response on 3/22/16 stating they need to speak to me, so I called again. This time I was told QVC had to be the one to initiate the call. As of 3/24 I had not heard from them so I called again and was told I should hear from them by today.

QVC permanently flagged my account. I ordered some Easter candy, I went to check if the items shipped and I could not log into my acct. I called customer service and I was told my acct was flagged by the corporate office for "not proving to be a profitable customer" because I had 4 returns. Really!? Why have a Love it or Return it guarantee if you are going to penalize customers for using it. Maybe make sure you're sending what you are advertising or maybe tell your vendors to make sure they are not shipping stale food items.

It seems like the clothing Lori Goldstein (LOGO) has on her fashion shows, is inferior and really not very well made. I have shopped with QVC for over 20 years and the quality of their products has significantly decreased. I like Lori's designs but every time I order something, it arrives wrinkled, smells bad or just plain ugly. And the prices are so high, I just send it back, sometimes I get credit and sometimes not. I quit QVC.

I ordered two jackets, they didn't reveal the postage and I was smart enough to double check, so the jackets came in the XL mail envelope. I was charged $13.46 per jacket! The return label is prepaid at $6.95?!! When I questioned how much was the real postage they would not answer me! I sent it back, will eat poop and NEVER ORDER FROM THEM AGAIN. Order number ** and I have copies of both prices!

My mother has always been a big QVC fan so when I found a bag I loved at a local Marshall's but not the color I wanted I searched online and the only place I could find that sold it was QVC for 30x the price. At Marshall's it was $30 and it was full price (almost $300) and then there was shipping charges and tax. It was my birthday and I thought for $12 just to ship it, it would get here 2-3 days the most. Two weeks later my package arrived! I opened it up and it was the wrong bag! I was so mad.

I ordered a Serta bed and frame from QVC. I was told the frame would be set up and it would be delivered with the bed and since it was an item that didn't require tools to set up, it would be set up by the delivery personnel. I asked about the frame because I was concerned the bed would be delivered before the frame and if the frame was delivered first, I would have an empty frame sitting in my small home. They also told me "don't let them tell you they can't set it up, because they can." We found the frame against the porch today. We are senior citizens not capable of handling something that heavy. It was one struggle to bring it inside.

Ok so I'm really annoyed and not sure what to do. I suffer with depression. I purchased a very expensive item of QVC. First instalment was 400 pounds. This was over 18 months ago. I never received the item but still they harassed me demanding payment. Finally they serve me with a ccj. I gave proof from my doctor. Spoke to many people at QVC with no luck. They said they would drop the entire case if I paid a thousand pounds upfront for the item I didn't receive. They have driven me crazy and made my mental state worse. I hope they go out of business so they can stop harassing people like this. They have had an impact on my credit score for no reason and my life so don't buy from these people. They are overpriced and only care about money.

I have been a QVC customer for over 5 years and ordered many items. I had problems with a couple deliveries around Christmas time and actually never received some of the items. Because I called to inform them that I never received the item, they canceled my account. They still charged my credit card for the amount, but canceled my account. Customer Service was so rude when I called to ask about it that I thanked them and hung up. I will NEVER order anything from these idiots again. It wasn't my fault that I didn't receive the item, I am not UPS!

I purchased a Serta mattress from QVC in October. It was one of the most expensive mattress they had at almost $1100. It's now February so I will have had the mattress 4 months exactly on the 20th. This is the worst purchase of my life and QVC may be the most awful company I have ever dealt with. I've complained and complained. According to Serta website it authorizes its distributors to warranty its products. Well my $1100 mattress is falling apart. It sags so bad on one side I roll off the bed if I get within 8" of the side. QVC has offered to come pick up the mattress. Which they will only do on Thursdays while I'm at work meaning I have to take off work and they wouldn't even be bringing a replacement. The only way they will replace it is if I buy a new one. Then when they get the old one back they will give me my money back? What crap!!

I have been a long time shopper of QVC. My mom also got started with QVC a long while back because I told her about it. Now 20 some years later, I will say that in general, QVC is overpriced. Look no further than Amazon.com to compare same material and style for comparison shopping. QVC is 2 to 3 times the price when it comes to most of their fashion items. Yes it is easy and convenient, but you have to be a discriminating shopper to avoid overspending. I still watch and I like some of the hosts, but I do not buy unless I can compare and cannot find it for less. That's the message, buyer beware. My other beef is that they give items that are high markup, like women's shoes, way too much TV time. Enough with the shoes already.

As a long term QVC customer I never realize how much it cost to return something. They explain in a way that I never realize the cost. It's a shame that their target customer are seniors. No wonder when they say "Try it. If you don't like it return it" cause they making so much money on it. Their sizing is all over the place so a lot of time you have to return them. I don't think people realize how much it is costing them. It all adds up and not fair to people who maybe can't go out to the stores and think they are getting a bargain. What a scam. I am so done with QVC...

My children are ages 47 & 45, respectively. I started watching QVC, as well as what was then Value Vision, & HSN back when I was a single mom waiting up for my kids to get home from dates - and I first ordered from QVC during that time period. You do the math! I cannot count the # of people I convinced to become customers of QVC! In 1999, because I called in when Tony Robbins was a guest on QVC, I received a chance to attend his UPW Weekend in SF in June that year. I met another woman there who was a QVC customer. We compared notes: I was the one who had nearly 100% of my jewelry and clothing from QVC. A very long term Customer! In Fall, 2007, my mother becomes extremely ill. I was one of her caregivers. A Very stressful time for me! I relied heavily on QVC for my Christmas gift purchases for my grandchildren, as well as other Christmas gifts.

I'd give them no stars if I could. I am a longtime customer of QVC since 1999, easily spending tens of thousands of dollars on jewelry and assorted products. I recently returned an item purchased for Christmas at the same time another gift from Home Shopping Network and others from Amazon. HSN credited my account promptly. Heck! Amazon credited my account sight unseen as soon as the item was scanned in from the label at UPS! I call QVC to confirm receipt and they do, but tell me *10 days!* before the money is back on my debit card! And RUDE on the phone to boot! LAST time I order from them. Not the QVC they once were.

So, I have been a QVC customer for years. Was always satisfied with the merchandise I purchased until the past 2 years. Within that time, I bought 9 new handbags but 5 of them were used customer returns. QVC offer these returns as "AS IS" at a discount because they may be damaged or missing parts. You make your purchase with the distinct understanding of this before buying. Sometimes you get lucky and get a good, like new product.

I purchased this netbook on 8-27-2015 and received it a few days later. It came with an ASUS extended 2 year warranty, 1 year accidental damage protection, 24 hour/day tech support, and free ground shipping both ways if repair is needed. The display went out on right side on Dec. 27, 2015 and I called ASUS and received a RMA with instructions to ship it back. However, they would not pay shipping either way and I received a notice that if it was determined that it was damaged they would contact me to pay for it and if I refused it would be sent back to me. I called ASUS and told them I had the papers from ASUS with the ASUS trademark on them extending the 1 year warranty to 2 years with the other freebies as advertised by QVC. ASUS told me they had never authorized any warranty extension or additional ADP or any of the things my letter stated and they refused to honor the paperwork I received with the computer.

My mother bought a set of wool socks as a Christmas present. After a few wears, 2 pairs have huge holes in them. I also have a pair of Muk Luks from last year that shed everywhere and also got holes. Any present I have received is not good quality. So I contacted them and had to push to get the return shipping fee waived. They credited it back to her account so I contacted them again. I wanted a gift card. Of course whenever I buy something else, I will have to pay their ridiculous shipping fee. I told the lady that is bad service and they should put a note on my account to wave the next fee.

I called because they have more than doubled the shipping on every item to the VI. I have been a customer for more than 20 years and find it insulting. They are rude.

This is the worst experience I have ever had with any online purchase. I order a ring on the 12/23/15 and right now it's 01/01/2016 and still haven't receive my ring. It was suppose to be a gift for my wife before I go back to overseas. Every time I call no one can help me. This will be the last time I ever use them. I will recommend them to anyone.

I recently purchased an IPOD touch from QVC on 12-06-2015. I received the IPOD but the 7 accessories were not shipped with the IPOD. I have called QVC at least 4 times. I have E-mailed them 5 times. Every time I talk to customer service it is the vendor's fault and they will send a request to the vendor to ship the items in 7-10 days. Well it is 14 business days now. Today I called and I got the same answer. The vendor will ship it. I asked if they have received any information on the missing items. The answer I get is "I am sorry for the inconvenience but the vendor is at fault." They refuse to give me the phone number to the vendor. I am on edge of sending the iPod back, but it was a gift for Christmas. Customer service is worthless. They will not even try to get any follow up.

Do not trust QVC. If it say you will get it by a set date, you're better off going on another website. It's been a week and a half and I have still not got my package. It was ordered on 22 December and it has not came yet. How long does it take to verify? Been too long.

I made my first QVC purchase two weeks before Christmas buying "Today's Special Value" - a Snow Joe Snow Broom and Ice Scraper. Based on the demonstration and prompting "we've already sold over 200,000 of these", I was suckered in. I bought FOUR of them - one shipped to my elderly father and the other three to my sister-in-law where we were going to be spending Christmas. The sales pitch guaranteed delivery by 12/24. Well the one to my dad did arrive but not the other three came after Christmas.

Ordered a toy drone (-$100) three weeks before Christmas. At time of order they stated "item was scheduled to be delivered Dec 24th". The item was not delivered as of today the 28th, but they say they printed the shipping label in house and shipped on the 18th. The UPS tracking says it never came into their facility. QVC couldn't have cared less that they were bold face lying. They issued a refund only because I called. They could have called early with a no shipping notice and tried to locate a similar item. I am suspicious that perhaps no one received this order. Never another order to these people. There are other vendors with a integrity.

An order was placed for Christmas 2015 on 12/18 for delivery for 12/23. Item to date has never arrived and I was refunded for item. I received an email that order was delivered on porch on 12/23 and never did, then I receive another email that it is all over the US and Michigan which made no sense since I live in same state as QVC. No one offered to issue a refund and send the gift at no charge or even 50% for that matter. A few years ago, I order something on easy pay of 5 payments over a 5 month period of time. So I get all payments out of my account at once for the same amount 5 times. That screwed up my account and it took 4 days for them to fix. The customer service and quality control has gone way down. I will shop HSN instead. HSN offers so much more in free shipping as well.

My wife ordered a Dell Computer package with printer and backpack from QVC about two weeks prior to Christmas. It was selling for $700.00 + Tax. The shipping was supposed to be free. We were promised we would have it in time for Christmas as it was being purchased as a gift. The promised date was December 24th. The 24th came and went and is now the day after Christmas and no computer. We called QVC to find out what happened and was told we had not ordered it or must have been another company???

Received brand new box with nothing in it. Imagine my dismay when my daughter opened her present on Christmas day, only to have the package it was "supposed" to be in. It was terrible. Will never, ever order from them again.

So my order was canceled, they already took money out of my account, it's been 5 days and still no refund. I called and all I get is rude customer service. They don't care about you. All they care about is over charging for products anyway! I was only willing to go with QVC because they offer payment plans, we'll never again will I!!

On 12/18/15, I ordered an Xbox One bundle for my son for Christmas. On 12/23/15, I received from QVC a 22 piece knife set instead of the Xbox bundle. The manager that I spoke to was rude and showed little empathy for the mistake that was made. I was told by a female manager that "I will refund your money" and have a "good night". When I told my son about this, he cried because this was his Christmas and birthday gift. Thanks QVC for being the "Grinch" that stole Christmas from my son.

I'm new to QVC - I've only ordered one other item. Loved it, so my second item was a gift card to give to a die hard QVC friend for Christmas. I ordered online in the early morning hours on 12/17, and paid over $16 for FedEx Priority Overnight Delivery. By 12/19 I had not received the card, although I had received two emails from QVC confirming the order and there was a charge on my credit card from QVC for the order. In line with instructions on QVC's confirming emails I called customer service when they opened at 8:00 A.M. and was on the phone for a solid hour - transferred to four different people - trying to track my gift card. Nobody could or would help me. I was finally advised that the supervisor was "unavailable", was asked if I would like a call back and I said yes. Never got a call.

I have been a customer with QVC since day one. Although I still order quite frequently, before I decide to order anything from them, I always check online to see if I can get that particular item cheaper elsewhere. This is what I have found...almost all of the cookbooks can be purchased from Amazon, at a much cheaper price. Plus if you are a prime member shipping is free. Today I called QVC in regards to an order that I returned. What I found out is that if you return something because you just didn't like it, you not only have to pay return shipping, but also have to pay for the original s&h. So, it cost me $12 (shipping both ways) and nothing to show for it. Very disappointed...

Ordered 2 android tablets, order showed it was to arrive 12/7/15...on 12/8/15 it was cancelled. I call customer service, they say the didn't receive payment. If there was a problem, call me or email me. How can it be shipped and cancelled after the day it was supposed to arrive? If I could give no stars, I would.

QVC has been the worst buying experience I have ever had. I ordered a Dooney and Bourke handbag and wallet, I ordered both on easy pay. My order confirmation email has the easy pay amounts on it 59.84 for the handbag and 27.12 for the wallet. This amount was taken out of my checking account as it was supposed to be. I placed the order on Wednesday Dec. 3rd and on the 4th of December. Qvc had charged me the initial amount of the easy pay which was 86.96 for both items as well as 434.43 which was the total of my entire order in full!

I had received a gift from someone through QVC. We did not need/want the item so we called QVC to ask how we can return it. They told us what to do, told us that we would get a QVC for the full price of the credit, and promised that the buyer would not be able to know that we returned. Instead, we got no credit and they stopped the charge from the original purchaser. So now we are short the money from the gift and feel incredibly awkward because we do not know if our friend noticed that the charge was stopped and if they know that we returned the gift. This was a terrible experience. And to top it off, the customer service rep seemed to not understand our frustration at all. Will never ever consider anything again from QVC.

I have had a long and positive relationship with QVC. I have ordered a number of items from them and used their Easy Pay option every time. I've always paid it in full and never had any issues. Well that changed two weeks ago when I ordered a Christmas tree. I should say that I have a home in GA and one in FL and currently use my parents' home address as my "official" billing address since my bank accounts were opened years ago when I was still living at home and I've never changed it. Well on the day I was expecting the tree, I tracked the shipment and saw that the send had "recalled" the shipment.

Of all the companies that have ** me over, QVC is the most disgusting, evil, wretched "company" I've ever had the displeasure of dealing with. And I say this after buying only one item from them, so you know it must have been good. I ordered a chromebook on easypay because being able to make payments is nice, and I was willing to pay almost $200 more than anywhere else for this convenience. This was my first mistake. When I received the computer I was ecstatic - until I opened it up and tried to log in only to find that THE COMPUTER WAS USED AND RETURNED.

On November 29, 2015 I purchased an expensive "TSV" from QVC. I did not listen closely to the presentation so I relied on the rep I called to explain the difference between placing the purchase on my MCharge or their credit card. She told me it was more advantageous to use my MCharge which I did. Later in the day I heard the full presentation and found that if you used the Q card you would receive a $30.00 gift certificate from the company. I called customer service next day and asked them to switch credit cards for me so I could receive the gift card. They said I would no longer receive the gift card because it was next day.

I ordered a HP Stream 13 Intel Laptop in June with payments for 6 months. I did not receive any return instructions. I assumed since I will have payments for 6 months I have 6 months to return the item. When I called QVC today I was informed I only had 30 days to return item. I am not satisfied with this item or the return policy stated to me today. In the box with the computer there was not any return instructions. I assumed if I have 6 months to I had 6 months to return the item. This is is not of the quality of computers I am familiar with. This is a waste of my money. Your return policy should been in the box with computer. In my opinion QVC ripped me off because I have a item I can't use. In my opinion you are robbing me and I am very unsatisfied with this company. How was I suppose to know your return policy? Social media needs to know how you treat your customers.

I've shopped with QVC for many years. Well I had some hard times and had to file bankruptcy. I owed the Q about a thousand which to dismay I had to include. Well in the 15 yrs. I figured I spent a good $20 grand from computers to jewelry and everything in between. So I decided I'd use my customers card to buy something. BOY DID I GET A WAKE-UP real quick. QVC had me erased totally. No account at all.

They advertise "love it or return it" but they let you know if you return too many items. Hate QVC and will never shop with them again. Never ever! They don't stand behind their representations. They have no class and they have gone downhill. Hate QVC. Do not shop with them.

I've shopped with QVC on and off for nearly 30 years. I recently started shopping after a few years away and I'm so very surprised. For me, it's a serious problem with their quality control (the Q in QVC). I've spent thousands of dollars over the years purchasing many different items. The quality checks on clothing, bedding, etc. never let me down. If you ordered a medium, you got a medium. If you ordered Ryka shoes in a 6.5 wide, you got 6.5 wide. No longer, and I'm not only complaining about Ryka. The old QVC would never have let such inconsistencies into their inventory.

Bought a tv from them 2 weeks ago. It finally shows up and it broke. They tell me I have to send this one back before they will send me a new one and they will have to inspect it! I will never buy or recommend anything from them and they didn't have a supervisor for me to talk to either. Go figure! I don't even give them one star. Absolutely the worst experience with any company I have ever dealt with.

I ordered a set of beauty cream from QVC, but never received them. No refund was made and I had to get my money back through the credit card. This is when QVC started to harass me. They set a debt collector onto me, leaving no choice but to take legal action against them. They are a very 'dodgy company'. Hope they go bust.

I recently purchased WEN hair set from QVC. While away on vacation I left hair products behind. I googled WEN looking for someone who sold it locally. To my WEN Products causing baldness/extreme hair loss. I called QVC and spoke to customer service to ask them if they were aware of this including if they were aware of the Class Action Lawsuit filed??? They WERE. I then asked them why would they promote a product that could possibly be harmful to their customers? They told me that until WEN has it's right in court to prove it wrong they were not taking sides. I told them to me it wasn't about "taking sides", it was about pulling the product JUST IN CASE IT HARMS PEOPLE.

QVC has changed. I had a couple items on easy pay, I entered my new cc information and submitted so anything open would transfer over to the new card. I had just made a small purchase and days later they closed my account. Three CS Reps didn't even see it closed. The last rep gave me a phone number which requires you to enter an extension or it hangs up. Absolutely ridiculous! I had been a QVC customer since the 90s. Now I will shop HSN instead and I've shopped with them for a few years. They have better vendors and I've always used them more than QVC anyway. I will never ever ever purchase from QVC again.

I do most of my shopping on QVC. I have had nothing but POSITIVE experiences with them. Their customer service agents go above and beyond with every purchase I make. They employ such friendly, helpful, patient people! Another reason I shop with QVC is that they have experienced, WHOLESOME people on the air who explain every detail of every product so there is no guessing... Every product I order, I order in confidence knowing all about the product. The people on the air are a joy to watch and listen to and are very honest and pleasant, also.

Ordered Serta Mattress Set. Received the set. Decided after a week to order a different one. Courier service that picks up old one only zooms thru my town on Tues & Thurs for 2 hr span. You don't know the time till day before. Work both days. Cannot stay out of work. Had problems arranging pick up, meanwhile a second Easy Pay is about to come out on mattress I'm returning. Get nowhere. Speak with Annette **, a supervisor on Fri 10/09 at 10:30. She states, "here's what I'm going to do. Prolong your pickup time so you can arrange to be home. Hold the one you have on check, hold until another week to give you time to return old one. Thirdly" she states, "I'm going to delete the second Easy Pay so you won't have to worry about that". I thank her. By end of Fri night Easy Pay comes out of my Checking acct. I contact 14 people including 5 supervisors over the next 4 days.

Ordered a laptop from QVC, but cancelled within mere hours after order after discovering similar item for less elsewhere. QVC claimed could not cancel as was too far in delivery process (this was a Sunday, mind you, and the order was only a few hours old, so I'm callin' BS on that one), but immediately cancelled complementary software bundle and subscription to tech support services.

I purchased an ASUS Chrome tablet #E227946 on August 20th 2015, I received it on August 28th with a 30-day return policy for a full refund minus shipping BOTH WAYS! (I like it better than the H.P. Pavilion Windows laptop my ex wife has.) On October 1st, 2015 received an email about their ONE (1) day sale on an ASUS. Chrome laptop premiering October 3rd on T.V. for $279.00 WITH FREE SHIPPING!

Purchased a gold bracelet for 289.00. My checking account was authorized twice totaling 640.90. Called to cancel, was told several days to release hold. Amazing they can authorize instantly, but it takes DAYS to process a release of funds.

I made purchases on my Q card and about a month later made other purchases on my debit card. On 9/8/15 I went into their system to pay off my debit card purchases. When I checked my banking account three days later QVC had used my debit card to make $378.00 in payments to my Q card without my authorization. I keep calling them however they refuse to admit their error. They said I must have "hit a button to roll over the payments to my debit card". They said they could "see my online movements" and claim that I "made the payments myself". I did not make those payments. They are liars. DO NOT BUY FROM QVC.

I bought a Christmas tree from QVC in 2013. We did not use it that year but In 2014 I went to put up the tree the day before Thanksgiving and the whole bottom piece would not light. Customer service was closed for Bethlehem lights after being told to contact them by QVC. Mind you this tree has a 5 year warranty. Today, I finally got the paperwork ready to send the tree back and now I have to pay a $70.00 fee to ship it and I will be charged $24.00 hourly if it is not broken. Seriously, next time I will use Home Depot or Wal-Mart. Shame on QVC and shame on Bethlehem lights!!!

I ordered an exercise bike off QVC on 8/27/15. Per the email I received it was shipping on 9/1/15. I have been emailing them since 9/5/15 asking for their help in tracking the package. The tracking number ends at the North Carolina UPS station. They have not been helpful at all, telling me over and over it is on the way. Today was my 5th call in to them, and the rude person on the other end said, "No more bikes. You will not get one. Get over it. WE WILL REFUND YOUR MONEY WHEN WE ARE READY TO." This is very uncalled for and I have now had to call the upper office of the president. Don't think I will be getting anywhere with them. Do not buy from this company.

I am very disappointed that I have to use a Q CARD for monthly payments. I don't want another credit card payment. Maybe I should look elsewhere. I would miss David.

I have purchase something from QVC for two things. One I paid for and the other thing was supposed to be taken out of my account 1 time every month for 5 months. Well they were taking it out twice a month and then when it was paid off they're still taking money out of my account. Now overdraft on my credit card and my credit card company won't do nothing until they give QVC the money first. I did not give permission for QVC to be keep taking money out of my account. When I paid over the amount the product was worth once again they have taken $60 out of my account today. I want my money back when I used a different card to pay for the stuff that had on file.

I have been a loyal customer for several years and spend several thousand dollars with this company. I have bought with my credit card and also utilized their easy pay option several times as well as now and then I mail in a check for larger items. I currently have three open easy pay items and ALL of my payments are current and have gone through as laid out. No problems at all to my knowledge. I have only returned one item in the past twelve months and it was a lamp that arrived broken. So... why have they closed my account? I logged on to do some shopping and get their check address because I intended to buy a mattress set and decided to submit a check for the full amount, but I forgot the address. When I did this I discovered my account had been closed and that I had to call a customer service number. This shocked me and I did it.

I placed an order using 5 easy pays. My card would be change $12 and some change. Well QVC charged the full amount. I ended up cancelling the order and I complained to the customer service department and they blew me off with "Oh it is just a hold. We didn't charge you, so it will be returned." The fact is you put the wrong amount PERIOD. No apology whatsoever for their error.

I just ordered three bras from QVC. The product isn't in question. They are charging me three different shipping charges because I want them in three different colors. (The three bras are exactly the same with the same order number.) I just wanted them in three different colors. I thought it was a mistake so I called them and they said they are charging me three shipping charges because the items are all being shipped separately. That is ridiculous!! I will never do business with them again. I haven't received the items yet but how ridiculous to send three exact items with different colors in three different packages.

I have made numerous returns to QVC, however, they are dunning me about my returns (which I believe is illegal). They have a "love it or return it" policy but they have their rules about how many returns you can make. They send out used handbags, hair tools (Calista) that burn your head and pull your hair out and when you return the product. They conveniently lose it so they don't have to be liable. They make everything sound so wonderful but it you notice, there are hardly any 5 star products anymore. Their shipping costs are also horrendous. Shop anywhere else and you will get free shipping over a certain amount of spending. They charge you both ways now. I hope they receive a rude awakening soon. People must be STUPID!!!

Placed order on 3 items. I received a 15.00 credit. 55.00, 32.86, and 35.86. I returned 2 items (55.00 & 35.86). QVC decided to take away the 15.00 credit provide a partial refund minus the 15.00. I Informed a DREMA to apply fifteen dollar credit to the item I kept. QVC refused to do so. Refused to provide a manager. QVC will do anything to rip off and take away any credit. What's the purpose of giving credit if you can't use it on a particular item. As long as they can get over it's okay. They lost my business. Too many issues too many times.

I filed bankruptcy with an account with QVC. Tried to place an order with my checking account. Was told that I could never order from them again.

I received the glitter candle as a gift. A perfect gift. Being that I have two young grandchildren, I do not want real candles. This is very special, cannot find anything like this out in the market. I am ahead the of the Christmas crazies.

A few mo's ago I called QVC for my total bal due to pay off my card. I asked her for the total amt for all my easy pay and I pd the total amount. For a couple mo's my bill showed a zero bal and I rec'd a cr check back and a zero bal due in July. Then I got another bill, same mo. with an amount due! They tried to say it was not quoted to me right. I still showed a cr Amt the same I was billed for. Wonder how many have same problem.

I received Temptations bowl set broken. Did not even unpack as stoneware pieces fell out of the box. Price was $28 +$5 shipping. Return cost was $11, giving a refund of $20. Wrote negative feedback 3 times saying poor packaging shipping costs should be covered by manufacturer. There was no packaging between bowls. QVC not posting negative comments.

Received a letter ez pay wasn't going through for 21.39. I called to reconcile the situation and it was due to a non-active card. I was told there were other payments not processed and I okayed processing them and found at it was 160.00+ in payments that did not go through. Why didn't they contact me sooner? I would have corrected the mistake. I also was not given the option to pay them one at a time until my 2nd phone call, which by then was too late.

I returned an item to QVC and used their return label. I was surprised it was 250% (8.99) more than the original shipping (2.99); I could have shipped the item using the same method (USPS) for less than 5.00. Also the 2.99 was also deducted from my refund. Therefore out of 18.92, I received a refund of 7.98. I was told it was not a mistake.

Bought two recliners from QVC - very pretty to look at but cause so much pain. I'm ready to give them away. We have had La-Z-Boys for many years, recliners, couch, etc. We bought these thinking they would be as comfortable as the ones they replaced. No way!!! Horrid design!!! The hump at the top of the chair pitches your head forward causing a great deal of neck/shoulder/arm pain. Both of us have the same problem so it has to be the lousy design. They should make them like they used to - La-Z-Boy was the best - now it's the worst!!!

My mother was happy to show me that she purchased some charm bracelets from QVC called Extraordinary Life charms. Well, she was told it was a "special value" and paid $120.00 for a set of three. They looked cheap and the engraving awful, so I looked up the company who made them, and they are sold for a retail of $19.95 at Kohl's. What Highway Robbery!!! They swear they are selling you "Quality Fashion Jewelry", when in fact it is nothing but costume garbage that you can buy at Kohl's or Boscov's for 1/10 the price. Stop buying junk jewelry people!!!! These are going back right now!

I really don't order much from QVC. Shoppers needs to be really certain of the products they order, since they have to pay return shipping regardless of circumstances. The QVC webmaster emailed me they charge it when "applicable." Their two biggest competitors (I assume) Amazon & HSN don't. Just another hidden price gouge.

I ordered a mini iPad which I tried to cancel within 30 minutes after placing the order because I discovered Apple had stopped selling them. I did not want an obsolete tablet that QVC was selling as the greatest! They refused to cancel, claiming the order had already been sent to the vendor. Really? I had a similar experience recently with another order too. I have shopped with them for over 18 years and have seen a steady decline in everything they are supposed to represent.

I bought a product in QVC and it was poor value for money. Sent it back but wrote a review about products being sample size, and not worth the money. I have noticed they only allow either good reviews or just ok reviews. They won't allow 100% truth reviews about products. Take a look and see.

I returned an item which happened to be a gift card purchase. Of course, no refund, rather my gift card is sitting somewhere in QVC, which I can't even see it on my account as a balance credit. When contacted the customer service, they said, “We have it here. When you are ready to order your item, give us a call we will give you the gift card credit.” which means, I can't even do any online purchasing! I tried to look for any items just to get over with my gift card credit. When you compare QVC price with other company prices, QVC prices are the most expensive! On top of that, they charge outrageous S&H. So beware customers, QVC is not for "Quality, Value, Convenience".

Have been trying to activate my Tracfone for two days when I call the 888 number provided must give QVC order number and my zip code. They will not accept the information. When I do get forwarded no pin number is provided and I get disconnected. When I directly to Tracfone to get assistance they ask for the pin number which I cannot obtain. I really wanted the phone but am infuriated with the nightmare trying to activate.

I have done business with this company since 1993. I have spent well over 30,000. I have never had a problem with them. They never had a problem with me or my payments ever. My husband bought my daughter a bed. He put it on FlexPay. He used a new credit card separate from my credit card on file. Somehow they did not have the proper information. They had trouble with the other 4 FlexPays. They never called, wrote or reached us. They put my account in Collections, wiped out my account from access on QVC website. I called several times to customer service corporate and tried to reach Mr. George. ** said that will never happen. He is too busy to speak to customers that is why she takes the calls. I insisted I wanted her to email him to give him a message my phone number something. She absolutely refused.

On 5/31 I ordered the Special Value of the Day - a Canon Digital Camera bundle that was supposed to come with at least $150 in software and vouchers for photo printing. The on-air salesperson described them all, and they are clearly visible in the video replay. None of that software or other vouchers arrived in the box (which was packaged very poorly BTW). I immediately notified QVC. Got a rep who was clueless who first tried to tell me that those items were only available for download, but had no idea where or how. Then she said that she would check to see if they might still be available. Next I emailed Customer Service with my order info and was told that they "might" be able to find the missing components - which do show as a separate item on my order - and send them - or maybe not! Both said it would take 7-10 days to see if they could find the missing parts, then another 7-10 days to possibly ship them.

Have been trying to log into my account at least 4 times in the past few months. Each time, I got an error message. After calling customer service each of those times I was advised to reset my password. After this didn't not work I basically gave up and ordered via the phone. While attempting to check on easy pay orders on my account today I got the same message, so once again called customer service and again reset my password with no results. Called customer service and asked to speak with a supervisor. Was informed that due to owing them $38.00 they had closed my account. Apparently due to a credit card issue the easy pay got rejected once. I was never informed of this. According to the supervisor I was sent a letter in December and January.

Be warned. There are either grade-schoolers running the customer service, or the company is running aground.

What a bad company! Wow! I ordered a computer 3 times, they never sent me but thought it was okay to take money out of my account and never said they canceled my order. I will never order from them. I am so upset with this company. I will never say anything good about this company. Don't buy anything, they are so bad!!!

Susan Graver fashions - I'm tired of tunics, and all her fashions are long. Why not give us petite ladies a choice? I would buy, often, but they're done for tall models in heels, basically - not suitable for 5ft 3" me. And I long for the end of spandex in everything.

Housewives beware!!! They will charge your card, say the item is being shipped then reverse the shipment with no phone call or email. You call them, they transfer you to a loop of emails. They are shipping empty boxes to make you think your item is on the way, place a hold on your credit card. They are cooking their books to make investors seem revenue is way up. Buyers beware.

QVC is not what it used to be. They have received too much power. Their customer service has gone downhill. You cannot find out any information anymore about order status and you do not receive your orders for a very long time, and some of the products are not what they claim. Since then I am like other customers, I have gone to HSN. They are very good.

I have been a QVC customer for many years now. One thing I would like for QVC to change is the Shipping cost for each item. When I shop @ Amazon, the ground shipping normally cost $3.00. And as a prime member, I do not even pay for shipping. It is costly to purchase an item @ QVC with shipping cost at least $5.99 and sometimes more than an item. In addition, I have to pay for the tax. I think as big as the company QVC, ground shipping should be included. They charge a lot for shipping and tax. Not sure why they charge taxes when the company is not located in California.

I purchased a Susan Graver polyester sleeveless top at QVC a couple weeks ago and it already cost a little over $40 but then I was charged over $9 for FedEx basic shipping and a little over $3 for tax to get it shipped to me. I received it and tried it on and it was too large & straps didn't cover my bra straps. I had to return & indicated on return slip did not fit & why. Well, I got a return for only $36. I was alarmed & thought a mistake had been made so called QVC customer svs. They told me they charged me again that over $9 Federal Express shipping and $6.95 for the return label both. Well, all I can say to that is no more shopping at QVC from now on. That just seemed crooked to me. How can they even legally get away with that. My husband took it to the US Post Office not FedEx. So if you want to get ripped off and be over charged keep shopping with QVC. If you cannot afford all these new charges stop shopping at QVC.

I made my very first QVC purchase of a tablet with keyboard. The CSR portrayed herself as friendly and helpful. At the close of the transaction, I asked her what would be the amount charged on my credit card. She claimed, "$28.19". I then asked, "OK, so I will not be seeing any other charges for this transaction? I will only be charged $28.19?" She replied, "Yes, ma'am. Only $28.19". Not 10 min. Later, I checked my acct and saw 2 transactions, one for $95.00 & the other for $85.00!! I immediately called and was told that the keyboard is sold separately for $95.00. The other charge was unknown. Needless to say, I canceled the order but I should "expect a refund in maybe 3 business days". Absolutely horrendous experience and will never purchase from QVC. Shame on them for ripping people off!!!

I recently ordered a Dyson vacuum from QVC. This was my first time ordering through them. I love my Dyson but QVC quoted me a different (lower) amount due and subsequent billing payments than what they actually debited from my account. Be very careful when ordering and make sure there are no hidden fees and make sure you get the names of the employees you talk to in case you have to call back with complaints or discrepancies.

I never received anything ordered so fast after it was canceled. Yes, I ordered on Apr 26 at 1 AM and canceled later that day, after realizing the challenge of Windows 8.1. Too many bad reviews for Windows 8, not to mention the quality of Dell Computers. After canceling, customer service told me it would take 2 days to show up as canceled. Well the order was shipped within that 2 days, Apr 28, regardless of the cancellation. The EDD was suppose to be May 6th and got delivered Apr 29th. How is that for speed for an item that was canceled and should have never been shipped? I refused the order and waiting for my credit to my account, the first flex pay. QVC blamed the vendor Dell for shipping, saying they never received the cancellation in time but they never saw something ship so fast.

I recently purchased the Lenovo tablet on QVC, when it was advertised it was with a 16gb SD card. It arrived without the SD card. When we contacted QVC we were sent a letter saying that they had made an error and they were not going to supply the SD card and that I can send it back if I was dissatisfied. This is not the only product that this has happened with and I was under the impression that if a product was advertised as an item it should be sold as such. I thought this a legal requirement, this is what happens in a supermarket. We have been a customer for a long time and feel very sad to be treated this way.

Yeah, the rep was raising her voice! Like she was just talking to a kid and not to a customer. Instead of answering back, I decided to end the call and then phoned them again. It was the same agent who answered the phone and when I informed her about my concern she said "I'll be transferring you to the office of the president." While waiting I only hear voice mail saying that operating hours is until 4:30pm EST only. And I was like WTF! Why I was transferred when in the first place there'll be no one to assist me?! VERY, VERY, VERY BAD CUSTOMER SERVICE!!!

My husband ordered the Hair Perfector for me as a gift through QVC. IMMEDIATELY the product broke her pulling it or of packaging. The top of the Perfector doesn't stay attached causing all of the comb pieces to slide out and tangle in my hair. I have the warranty booklet but that still states that you have to pay $20 order to send the defected item back. I tried contacting QVC and received poor customer service and nothing has been fixed. I've tried to fix the product but it's clear that the ONE screw that holds it together won't screw in, it just slides in and out. OVER $100 WASTED ON THE HAIR PERFECTOR FROM QVC!!!

I have been a customer for about six years and customer service has deteriorated. If something is not to quality you are "welcome" to return. Well, my money is worth something and if QVC is going to sell sub par merchandise I will take them up on their return policy. I have given up on them because I seem to be on the verge of blackball by the attitude I received from a CSR. QVC needs to give up. If it weren't for the flex pay and the money they make on your return postage they might be filing bankruptcy. Also the exit of Lisa Robertson didn't help. She was the best thing going for QVC. If you are considering HSN I defected to them. So far I am really happy with the way they do things.

I bought a air fryer, it has not worked since I got it delivered. I phoned to return item, I have been told the same thing for three weeks that they would send a courier to collect item but no one had to collect this item. I phoned. They say someone will be out to collect. I am now at the last day of the three weeks, still not collected. I have stayed at home for the whole three weeks, I have cancelled doctor's appointment. I am a disabled lady, this is no way to treat people.

I have had nothing but problems with QVC. They suddenly closed my account years ago and they would never tell me why. I was told it was a business decision. They always got their money. It wasn't my fault that things got lost in the mail. And if they have a 30-day unconditional bottom of the container return policy then they should honor that. Today they suddenly closed a new account I opened. I never had one issue or return and they still closed my account. I find it unfair and appalling they would do this to a good customer who always paid them!! It is a horrible way to do business. They have no problem charging my credit cards but cannot even give an explanation. Do not do business with them. HSN is sooo much better and very helpful. And forget about getting the right person on the phone - all they say is they don't know and write to the corporate office.

QVC closed 3 accounts without telling me why. They also cancelled my daughters, my sister-in-laws once they somehow connected them to me. After not being able to order for over a year, I received a letter today saying I owe for a Easy Pay and did not say what it is for. I am filing a complaint with the BBB. I don't understand how they get away with this. When they close your account they do not tell you why and when you ask they just say they sent you a letter, which of course they did not. Maybe they should get a big lawsuit. It is not true either that you can return items with no questions asked, but if they feel like, they just cancel your account. Terrible company.

I have a q-card for my orders and bought another item that would put me over the limit so I used my bankcard for the first payment. I set the remainder payments to my q-card. I also paid off a couple of remaining balances with my bankcard while paying down my q-card to allow some buffer. ALL future payments were set to my Q-card PERIOD, in fact my bankcard was no longer visible to me online. They took out a payment from my bankcard I did not count on now I'm going to be in the hole (timing) and I'm pissed.

I have an account & so did my ex boyfriend. After I kicked him out of my house for lying, he called QVC & told then that his acct belonged to me. THEY actually believed him & put my name on his acct. Now I am getting harassed by a debt collector. I called QVC, told them it WAS NOT my acct but they would not take my name off. BUYER BEWARE - anyone can call & have their acct changed to someone else!!!

M43202 Plow & Hearth Grand Finale Fireworks Garden Spinner - $64.77 for something that the bottom part will not fit on the pole and bad paint, made in China. Hope it is not lead paint. VERY UNHAPPY.

I had bought an Emjoi Epilators from QVC because I needed a new razor. When I received it, it was pulling and grabbing on my skin very tight. I thought, the first time it happened, maybe I was doing it wrong. I tried again and it stayed attached to my arm for two minutes and it hurt real bad. I went for shaving under my chin and this time, this was by far the worst. It was pulling on my skin and the razor was difficult to get off me. It was stuck on my face for a whole five minutes and my daughter was the one that had to come and get it off my face.

Please read and don't be fooled by this company. First of all my wife and I been trying to place a couple of orders with this company since 02/13/2015. First we tried to get a washer and dryer and refrigerator. They took they payments out of our business checking account and we received an email confirmation and maybe 5 days later our order status was reading processing still.

I received a letter from a collection agency today for $26.82 for a QVC charge from October 2014. But wait, that makes no sense. I have a credit score over 800, no credit card debt, and pay my bills on time. My credit card company changed my account number three times over the past 12 months because of "potential fraud exposure", but I have updated my card number with QVC. In fact in February I spent close to $200 on three pairs of shoes with no problems, so I know they have my current account number. Surely if there was a balance on my account, they would have told me then? I called QVC "customer service" and they said their records show they had made "several automated calls" to my phone with no response. But wait that makes no sense either since they have never called me.

I learning from my bank someone tried to hack my account. They stopped my card & reissued new one. When I contacted people I did business with I had no problems straightening things out with them. However, when I contacted QVC, I spent over 2 hours on the phone, had run arounds, was transferred, asked to call other phone numbers, and there was much confusion about which accounts had a problem. Finally, while on the phone with a number QVC told me to call, I was told that I was talking to a collection agency because QVC had turned me over to a collection agency. After calling QVC and the collection agency I was told that if I paid an amount that day, I'd have access to my accounts and be able to switch things over to the new account. I did this.

Easy pay is not easy at all. It's a nightmare and when you call - no one answers and if you happen to get someone on the phone - they won't give you any information, they'll just transfer you to answering machine. I wouldn't recommend at all. If you have time to waste and love headaches - this is the place for you.

I was a QVC customer for many years and spent thousands of dollars there. Therefore, to receive a tacky letter from them, telling me that I have returned too many items and my membership has been suspended came as quite a shock. In suspending my account they essentially ignore the volume that I do purchase and keep, and take the nature of the medium that drives most of their sales in vain. It is a fact that not all of their products are of the great quality that they claim they are (just take a look at the reviews).

I ordered a PlayStation4 for my husband for Christmas with payments of $103 monthly. This month I called and asked could I pay on the 25th of the month instead of the 17th? The representative went on to tell me that, "Yes that was fine." They drafted the money anyway. Now I have to pay overdrafts because their reps aren't on the same page. And of course there is nothing they can do about it. If you have a choice please don't go with QVC.

Made a payment on February 3rd, 2015 and not credited to the account. Called, so far, 4 times and have been told the finance department sees this but would not be credited until February 13th because that is the due date = checked my account this morning the 14th and still not there = I BETTER NOT GET CHARGED ANYTHING FURTHER BECAUSE THIS HAS NOT BEEN TAKEN OUT - THIS SYSTEM SUCKS.

I put two Affinity diamond rings on easy pay which were over $2600.00. I was given Christmas money early for these. I bought the rings in August. I have called QVC to tell them, one of the rings is missing a diamond on the shank of the ring. On the shank of the other ring, the diamonds barely shine. I did read one review, which told about a missing diamond on another Affinity ring. I have asked three or four times to return them. I was told they were bought over 30 days ago; they could not be returned. I told representatives, the rings were bought within the Christmas return period. I was refused again.

I bought a laptop computer from QVC. After using it for a week I discovered that no sound was installed on it. I contacted Dell at first and informed them about the problem which they tried to fix online. When that didn't work they suggested that I take to a recommended shop for repair. It is a brand new computer so I decided to send it back to QVC. I now have to wait until they receive it before they can replace it. I am losing out for something that is not my fault. I find this absolutely ridiculous and would never shop with QVC again.

Bought my parents a $100 gift certificate for Christmas because my mom loves QVC; well, she used to. She was told by QVC that she is not allowed to use it and to return it to the person that gave it to her. WHY? You might ask. After 27 years of being a loyal QVC customer my father was seriously injured on the job which resulted in their financial hardship. After 4 years, my mom was able to re-open an account with QVC and they warmly welcomed her back. She purchased several items over this time and paid for everything in a timely manner. Her account was in excellent standing.

Ordered a 20 pack of Lobster Tails with automatic delivery along with several items which were all shipped on Jan 27. Received everything except the Lobster Tails. Called on Jan 31 twice. The first time was told that they canceled that order and a new order would be shipped Feb 5. Then received an email that the order was canceled. Called again and was told that a replacement can't be shipped until the original package is delivered or until Feb 9. So I'm going to pay over $200 for an item I never received or can't eat because of spoilage.

I have an account at QVC and a credit line with them through their Q-Card which is underwritten by GE Capital. I have a perfect payment history with them, never been late, over limit, often paid more than the minimum. I recently returned an item under their no questions asked return policy. Immediately I ran into problems with them. In hindsight appear to step from very poor communications by QVC, and misleading information on their website when it comes to what is show per customer transactions. I complained to them because it appeared to me I was not getting the credit promised.

I received an invitation via email from QVC to make an easy-pay purchase for any item $50 or over. I did so, but QVC made an error and debited the full amount from my checking account caused overdrafts. The offered to reimburse me for overdrafts, but my electric and phone cut off because I paid all my monthly bills before doing the QVC transaction. QVC refused to send money back to my checking account. I was told I will have to wait for the transaction to bill when the item ships 5 - 7 business days from now. I spent several hours on the phone trying to straighten the mess out. This is THEIR mistake and it is screwing up my ENTIRE LIFE!!!! After being a loyal QVC customer for years, this is the best they can do to correct their own mistake????? I am beyond furious!!!!!!!!

I will start off by saying that I will admit that I had fallen behind 3 months on my payments of a Canon camera I purchased back in Aug. This was due to the fact I had become unexpectedly unemployed. I recently had the funds to make a 1-month payment on my account. I was well aware that I had two other months to account for but I just don't have the means to pay the complete balance with all the other fires I had to put out, thanks to not having an income for months. This however apparently didn’t matter to QVC.

I purchased a table from QVC in November as a gift and called QVC to get an invoice for that purchase. I called three times and each time I was told I would be receiving an email with the invoice attached. I was also told I could get the invoice off the website. I told the person I tried that but the invoice was not there. They checked into it and told me it was because I had two accounts and that they would remove one of the accounts. I was told that information two times by two different people and I'm pretty sure I still have two accounts. I also set up a pin number with one of the customer service people but that didn't work either.

My husband and I have been shopping on QVC for about 10 years now and have purchased many expensive items using their Easy Pay program over the years. This year, we utilized QVC for a lot of our holiday shopping and once again used Easy Pay. We have a payment that is due tomorrow for one of our items. Unfortunately, this morning we found out that our bank account had fraudulent activity on it and nearly wiped us out. We will get our money back and we were already issued new debit cards and had the old ones canceled; however, it will take a couple of days for the money to be put back in our account. I contacted QVC's customer service and explained the situation and asked if they could reschedule the payment for just a few days later to allow time for our bank to get our stolen money back in our account.

My husband and I are victims of identity theft/credit fraud and have placed flags on our credit reports since our car was broken into. I don't, nor have I ever purchased anything from QVC. I just received a collection letter for $1282.00 from a third party collector for QVC. Supposedly QVC regularly runs credit checks, so they either didn't on this particular occasion or whoever ran my credit for this particular order completely disregarded the flag and processed the order (that was not placed by me) anyway. I'm furious and I will absolutely never purchase anything from them or recommend them to anyone.

I have bought items from QVC a handful of times and have always been happy with everything. This year, I bought two high-priced items for my kids for Christmas. First, I purchased an iPod Touch and after I picked out the color and paid for it, I looked the next day and it said on back order.... So they sold me something they didn't have and it came two days after the EDD with parts of the bundle missing. So I called and after talking to a few different people, they couldn't send the parts that were missing because they didn't have them. They gave me a credit of $30, which afterwards I did some research and found out that the items that were missing were gonna cost more than that. I let it go though.... Then I ordered on the 17th a 3DS for my son. I figured 8 days would be more than enough to have it in time for Christmas (they didn't give the option for expedited shipping). What a nightmare.... They processed my order for 2 days before they sent the info to Nintendo, Nintendo took their 2 days to process and it finally got shipped today. They changed the EDD on me after I already purchased the item. So even though I purchased the item on the 17th, the now EDD is January 2nd!!!

So I get this email from QVC saying they guarantee Christmas Delivery. I bought a laptop through them a couple months back and decided to get my kid one for Christmas. I placed the order for 5 payments and it charged my card about a week ago. I called yesterday and they said it is guaranteed delivery by Christmas eve. Today I can't login to my account so I call customer service and they tell me my account was CLOSED! For some reason someone in the finance department made a connection between myself and my ex-wife and decided to cancel my order and close my account. Now I have to run out and get a laptop at the last minute and they still have not refunded the 120 bucks that was charged to my account roughly a week ago. That lady on Shark Tank needs to learn how to do business the right way.

I ordered online 2 items (order # ** and order # **) that I needed delivered before Christmas. The estimated date or arrival for both was for the first week of December (Dec 5th and December 10 respectively). Since I never received the items, I called to ask for the reason. I got a surly customer representative telling me with no courtesy whatsoever that these have been canceled because no 'check' had been received for the payment (I had used my credit card to order the items). Obviously, there must have been an online mistake in the order process. How? No idea. I received no email notification that the order had been made by check as the woman said. It is more likely that these items were not available and they decided to change the order to a 'check' since I did enter my credit card info when I ordered both items. But the worst part is that I received no notification in the mail letting me know these items had been canceled!!!

I placed an order on November 30 for two QVC items. I begin gathering the gifts for shipment to outside our state this morning and discovered that I did not have either of the items. I checked the order and law that there was a "CANCELLED" on both of the items without an explanation. I called and was told that I had checked the payment option "check". I have placed many orders with QVC and have always used my credit card and would have never have checked that box. The customer service woman said it was my order and when they did not receive my check, they cancel the order. Seriously. My error??? My response is to take my business elsewhere and delete QVC "my favorites" on our FIOS TV!

I ordered two Christmas gifts on December 6 with estimated delivery time of December 12. On December 14, after getting a message that there was no information on the tracking number QVC provided me, I called their customer service department. I was initially told they could do nothing on their end until December 22. I said this was not satisfactory, that December 22 would be too late as one of the gifts must be mailed by me to another state. I was then told to call back today, December 15, if I did not receive it in the mail. I've just contacted them and get the same story that nothing can be done until December 22 and if I don't have it then, my money will be refunded. Again I said this was not unsatisfactory as that was too late to try to find another gift and mail it to arrive 1100 miles away in two days. They didn't offer to do anything. Not my idea of customer service.

I had the worst experience ever shopping with Serta/QVC. Two beds within two days the pillow tops on both bunched, shifted and pillow top was ruined - after two days. It was like rolled up towels under the pillow top. This is super uncomfortable. I returned the first pillow top to learn QVC claims I never returned it even after providing the return slip from the third party shipper. The second pillow top did the exact same thing after two days. I decided not to deal with QVC as they are incompetent and I even dealt with ** who is the corporate office. I called Serta and they told me that they would help and sent me the paperwork to have the bed looked at and replaced if need be. Lo and behold, I get the Serta paperwork and it says to include a picture of the ‘do not remove by law’ tag, which was cut off my mattress.

I like and enjoy using QVC and order a lot, but I am boycotting QVC until they change their policy of hacking into my "Wish List." I saved items in my cart that I am interested in ordering, but need to review further due to my busy schedule, etc., but the items disappear within hours. I thought by saving my items on my "Wish List" they would remain there until "I" removed them. Not So! My items had not been there very long and when I went to my "Wish List" all my items had disappeared! I felt violated that my QVC website account requires a p/w and u/n, but QVC has the power to remove my saved items on my "Wish List." If the items are no longer available chances are that I will choose another similar item, but it should show item sold out and not be totally removed by QVC. So vendors, please encourage QVC - to cease and desist - from this intrusive practice of removing items from our personal secured account "Wish List," that can't be too secure if QVC is removing items from our accounts. When QVC leaves my "Wish List" items alone then I will resume shopping with QVC. No one else does this except QVC.

Ordered a T5 from QVC. It was defective. Contacted them and was sent a return label. Was told there were no more T5s available so I ordered a more expensive SL1. Then QVC ships me a T5 that appears out of nowhere and proceeds to double bill me for 2 cameras. I had to wait for the 2nd T5 to arrive and return it and then wait for QVC to receive it and process it. Then after all that they take the $308 I paid in and apply it back to my Q card instead of applying it to the balance of the SL1 or refunding it to me. Problem with that is I already paid for those payments on my Q card through my checking account. Now QVC is billing me in full for the SL 1 and keeping my $308 paid in. On top of that they refuse to answer anymore emails to clarify this and when I called and offered proof they tell me it all was on the Q Card and no payments were made. Not I am out $308 and stuck with a fully billed $750 camera. Avoid QVC at all costs. Hopefully someone somewhere does something to this legalized pyramid scheme.

I ordered my husband a Bose digital music sound dock from QVC Dec 8th 2014 and paid the expedited shipping fee so that I could receive it Dec 11th as the website showed. Well today is Dec 11th and I have not received a package so I called QVC to see what was going on only to find out the product is "back ordered" and that I MAY not receive until 1 or 2 weeks from now which is passed Christmas. I went through QVC because I my husband and I share bank accounts and I didn't want to make it too obvious that I was buying him or anyone a $300 gift so I chose the easy pay because a $60 transaction is easier to play off. Later he'd find out what it's for but that's ok.

Ordered the new PS4 gaming system for my son for Christmas. Order processed and shipping date confirmed. Got a call 2 days later saying my order couldn't be shipped because my debit card I used is a re-loadable card. The card I've used for years which is drawn on my checking account is considered re-loadable by QVC. No other company has ever declined this card for use on large purchases. My retirement and SS are deposited here and I'm not irresponsible with my funds. I want everyone to know how disappointed I am with their business practices and that I've let all my family and friends know that they shouldn't use their services or products.

I am told billing happens once a Month on your Q-Card. Billing happens when items are shipped out and will bill again on the same date after 30 days. On the 28 of November 2014, my order shipped with two easy pays due, one being PAST DUE. That's called DOUBLE BILLING. This remained on my profile for a while even though numerous complaints were emailed to customer service and corporate. The reps will tell you they are taking care of it but actually you have to keep contacting them and complaining or your concerns do go unresolved. The reason for errors is always "The System Generated It". The second easy pay is actually Due 12-28-14, not on November 28th 2014 with the First easy pay, which was paid.

I placed an order for four halo, charge it 3000. Each charger was supposed to come with two chargers, one a standard USB cable and the second a standard USB 8 pin cable. All four phones came with only new charger which does not fit in the halo device. Three of these devices are gifts! I spoke with Celia in customer service who repeatedly did not understand what I was saying. She offered that I return them as defective or she could write to corporate asking for 8 cables. Unless I return four, the company will have no idea which one to send me unless of course this was intentional and they know exactly which one they did not have. I am so frustrated and I do not want the holiday ruined. Please help.

I recently ordered an item on 6 payments. Three days later the financial department called me to tell me because I used an Amex prepaid card, I had to pay the entire amount $500.00 plus. I use this card for online purchases ONLY to prevent Identity theft on my card. I received NO information about the acceptance of a PREPAID card at time of purchase from QVC rep/order agent at all. There is nothing stated on the TV show anytime. I purchased this item, because of the deal, the low price and what I thought, was the quality and reputation of QVC. I thought wrong. NO CHRISTMAS PRESENT NOW!!!

As a seasoned IT Professional, I simply say BUY NO TABLET, COMPUTER or PRINTER (nor software) HERE. On other items - cleaning, linens, gifts, etc. - I say shop around. They do have a liberal return policy if you play it right. Our household holds several patents on computer and electronic equipment and I can tell you, NONE of what they offer is worthwhile in the technology/electronics area. But the occasional household item might be worthwhile buying because you can use it and return it for a small expense if it doesn't suit your needs. (Many of these companies can be hard to deal with, so the QVC policy makes it easier and cheaper to try than other alternatives).

I purchased a Dell Computer from QVC on 11/1/14. On 11/10/14 my credit card was billed and I received a UPS tracking number. When the package didn't arrive as expected I check tracking and it showed it was delivered across the country. I contacted QVC and was told that there was an error made and that in fact my package was not shipped and I was given an incorrect tracking number. Depending on who you talk to at QVC I get different answers of if/when my computer has actually shipped. Customer service is a total joke. You would also think that if this happened to thousands of orders that they would have been proactive and sent out an e-mail notice stating that there was an error instead of making me contact them first. I highly recommend never shopping with QVC. Another issue with QVC - since I joined 15 days ago I have received over 42 e-mails advertising products they are selling. I have opted out but they still keep coming... 4 received so far today.

In 2013, my daughter ordered the Ninja for her two kids, then 2 and 12 yrs old. When the order was received, I immediately knew it was the wrong thing by the shape of the box (which was flat). Sure enough, QVC had mailed the large George Foreman grill instead of the Ninja which my daughter paid the full amount of $185 for. She charged her bank account the full amount instead of the 5-payment plan. We sent the item back and requested the Ninja, which she expected and paid for. In March 2014, my daughter (only child) passed away of a rare cancer. She was only 42 years old. After services and back and forth to Court to gain guardianship of the children, once again I contacted QVC about the item. A very smart alecky woman on the phone said they sent the money back to my daughter's account. I said that's impossible because the bank closed out my daughter's account in May. I immediately went to the bank to get the printouts to show when the account was closed, and to prove the funds were never sent back.

I ordered 5 of one item for the first time then 1later that day. Waited for items then finally checked online, only to find orders cancelled. When I called, a VERY snob of woman informed me that I had clicked I would send a check. I never would do that, and what are the odds it would happen on two separate orders by mistake! I think they sold more than they had and cancelled orders themselves. WOW, THE GREAT QVC.

When purchased a HP laptop on 1-25-13 from QVC and as of the end of Oct 2014... the laptop does nothing. We called the PC support (we received a pamphlet with the laptop) and it says subscription term: life of the PC. We called the number and they will not help unless we pay $60+, they won't even give advice on what to do unless you pay first. We understand the warranty is up, but the QVC advertisement for this laptop was that you could get help/support anytime if you needed it... Nothing was said about having to pay just to speak to someone that even speak English. Very disappointed with HP and with QVC. My in-laws purchased a laptop from HSN and HSN has always been very helpful with the treadmill and the laptop they purchased. We should have gone with HSN. We will not be purchasing anything from QVC or HP again. The laptop was $812.50, it should have lasted more than 1 year and 9 months.

QVC took £254 of my money for something they didn't have in stock, sent me something worth about £10 and are denying receipt of the return I sent with proof of postage over two weeks ago.

I've been shopping with QVC since 1988 and have experienced excellent customer service. I had one problem with a product in 26 years. They credited my account. For everyone's information, it's the banks that drag their feet in processing credits - not the merchants! QVC is excellent - their service, their products! 5 stars all the way!!

Typically, I'm an internet shopping maven and enjoy taking to many sites, most of all Amazon and eBay. We don't do credit in our home, so I thought QVC would be a great place to purchase a Vitamix and Omega juicer. Checkout was easy (as it usually is), and though I realized I was being charged $15 dollars of shipping for one item and $0 for the other, I proceeded anyway without question. I wish I had read the return policy prior, but of course I did not. It took the items about two weeks to arrive (definitely not like Amazon or eBay), and they came by two different carriers (UPS and USPS). The items were fine and in good shape, but I realized the total for both items was not worth the easy pay, and so I decided to return. Ugh---

Well, I have ordered 2 bars and when I got my order the bars was not in there so called QVC and the representative really messed up my order. They sent me browse that was very small and I had to send them back. Now I have to wait even longer for their mess up. I used to love to QVC but now I'm getting a little disgusted. Navigon all take credit cards, well I mean debit cards unless you're paying for the order in full and I think that sucks a lot. Dallas day have something on a good easy day, I now cannot get it and I don't think that's fair. I think that is discrimination telling QVC bring back the easy day for those that have debit cards. You are not fair you discriminating.

If all of you write your complaints to the NYS Attorney General about these experiences, it's possible they will go after QVC. GE Capital is as dirty of a company as they get. Stay away from them and their so called credit at ALL COSTS. I was recently disabled by a back injury and began shopping at QVC out of convenience but you pay 10X greater shipping costs than any other company who will give you far better return policies. Many shoes give 365 days now as long as you don't wear them. I had problems with receiving items within the 30 days and learned that they were shipped to my PO Box and not the house address as I had listed. I didn't accept the items and then called to speak to a manager and was told that they certainly would not have charged me for shipping items not received as ordered, and that I could have accepted them.

My first experience buying from there was supposed to get a computer for $350 and pay $74 a month for 5 months. A woman called me the next day to say that they can't use my card that I had to use another type credit card and I asked her if they took the money out or charged me for the full amount and she said no... Come to find out they took out $557!!! the woman who took the order tried to overcharge me in the beginning until I told her that there is an online special. not only did they take out all that money it screwed up my mastercard putting a restriction on it and made it difficult getting money out when I tried to pay bills. NOT cool! 5 days later I got my money back but left feeling very disgusted for this fraudulent transaction from this high profile company. I will be reporting this to the media/bbb and chamber of commerce.

I just tried to warn everyone on QVC today about their Bose Solo system they are selling by writing a review. Since I gave it a poor rating "Due to overwhelming response we can not submit your review for up to 5 days." HaHa. They don't want anyone to know what Consumer Reports thinks of their Bose system. I did my research. Bose solo scored 44 out of 100 in their review of this system. It is not a recommended buy. The $160.00 dollar Visio sound bar scored 63 and it blows away the Bose Solo. You are right. You can do their easy pay if you can't afford something from them. That is what QVC has going for them. Anything else is a waste of your time. They make it look so good on TV. They ARE the masters of deception. Stay away. I have bought items from QVC in the past. Check out Amazon.com if you want something at a good price and great free two day delivery. Plus they don't use Federal Express very often......but that is another nightmare, I mean story.

I have purchased $5000 worth of merchandise over a 15 year period and have followed their guideline of 30 day unconditional return on any product. I have returned many things and have kept far more to the tune of $5000! They have the incredible nerve to send me a letter of reprimand regarding my returns, they state it is costing QVC too much and are not charging a restocking fee! Of course I would never purchase from them or anywhere a restocking fee is assessed!!! I expect an apology and a letter of thanks for my loyal customer appreciation for 15 years!!

I purchased a kindle fire HDX on Sept. 26, 2014. By Oct. 11, 2014, I still had not received my tablet. In all this time, they had not called me or informed me that the the shipping co., USPS, had lost the tablet. Neither Had USPS bothered to call or email me about the delay. Despite numerous calls, no one helped me in any way. When I asked to speak to a supervisor at QVC, they assured me that my call would be answered from a supervisor. Needless to say, no one did! I am waiting to call them on Monday to cancel the order.

QVC is generally very overpriced. For example a $700 item might be $400 elsewhere. But they are kind of like Fingerhut, and since they do "Easy pay", that means they might never see the next payments, and have to jack up the price to cover loss. To make a long story short, I was assigned as the photographer for an event Saturday. I'm usually very good at taking photos, but my current camera was a cheap little $100 point and shoot. QVC had a special on a Canon DSLR, in fact, cheaper than other retailers. Since I have a credit card, I don't need "easy pay", so I just bought the item outright, and paid nearly $40 for overnight shipping. It said it would be here Friday, 10/10.

I started shopping with QVC in 1994 when I was a busy single mother working 50 hours a week. It was convenient. Shipping prices were ridiculous. Item costs were higher than if purchased retail, but I was hooked. For the next 18 years, I purchased their stuff until I went bankrupt...literally. I purchased. I returned. Never ending. My son grew up and moved away. I was seriously depressed, but I was hooked. I didn't need their stuff, but I "needed" their "friendship" and "concern". I am a well-educated woman and knew what was happening, but I was hooked. I never smoked, drank, or did drugs, but I did QVC.

I Received my computer & It was Defected so I Used the Pre-Paid Label. The Post Office Picked it up on the 7th of Sept. & I received e-mails and text from QVC Saying that they received it and would Credit My Account with the Money. They Did but took the money back out saying that they did not receive it. I track the item and called QVC & Also called the HQ For QVC. Still no Credit And It Seems that QVC Won't Track it nor do anything about It. I Been with QVC a Long time and this is the 1st time I'm having trouble And QVC Don't seem that they want to help.

I ordered rocking lawn chairs. They only shipped 1 and told me second to be shipped out. Later after 1-2 month I called back and the tracking number still showing shipping but it was never received by the shipper and they did run out of the item. So they start to ** at me for not contacting them and I did contact them and they check the notes and say, "OH, So why did you not call back again?" I was told it might take 3-6 weeks and after 8 weeks I called and now you blame me for not calling. They also did charge me for both items so in reality it's fraud when you charge for an item but never ship.

Let me start off by saying if you are a 1st time buyer of QVC do not choose easy pay as an option. Not only will they waste your time and take your money but you will be out of the money for 8 days or more. This company false advertises.

I truly do not understand these negative reviews. I've been a customer for about 14 years and have never had a problem. They are great to deal with.. have great products and I love shopping there. I've returned scads of items due to fit or color and the 30 days begins on the day that I receive it not when I order it. That is crazy. If something does not work as they say it will.. if it's defective, I return it at their expense, not mine. It costs me nothing. I do my ordering online and I'm able to see my account simply. Everything is good with QVC. The only bad thing I can say is that they have too many great things. I wrote a favorable review before but it was never posted.

Firstly, to B of New York who thinks QVC attracts low income shoppers, this is so far from the truth. I think QVC attracts bargain shoppers. QVC generally offers merchandise that cannot be found at my beloved Nordstrom. With that said, I have been a QVC customer for decades. I purchased mostly casual weekend wear. Lately, I've noticed that the quality of the merchandise have decreased, while the price has increased. I've purchased around $500 worth of merchandise over the past few weeks. All, but a few items are being returned due to quality and fit.

Long hours of online shopping, I thought I found a good deal on a bundle pkg for an iPod b-day gift for my daughter. I ordered it on the easy pay 5 installment plan. They took the first payment w/ 4 more to go. My daughter was very excited. They called me back to tell me that my order was cancelled because I have no prior history with them and I would have to pay for in full. Hello, I'm a new customer, and my Visa card is legit. In the past year alone, I have spent thousands of $$ online i.e., eBay, Amazon, Apple store, etc. Still waiting for my refund. My money is not good enough for QVC. I will spend it elsewhere. Never will I shop QVC again!!