QVC Reviews

I immediately contacted QVC and spoke to a representative named Loni. She told me that she is going to contact headquarters, that they would fix the issue and that someone from QVC would contact me regarding the issue being resolved. Now it's two weeks later. The date of my purchase has met its year and nobody from QVC has contacted me. I am really upset and I won't ever purchase anything from QVC again because I feel that they don't stand behind the quality and warranty issue of their products. I will continue to complain to them until there is a resolution. Nobody has contacted me back for a resolution and now the time has expired for me to add additional warranty.

Do not believe QVC because they aren't the cheapest. It was a $38 lesson but after this fiasco, I cancelled my QVC account and told them that I will tell anyone and everyone what rip off artists they are. Their reply was, "Sorry to see you go" instead of "Let us cover the shipping costs." That would have been good customer service. What a bunch of crooks.

Unfortunately, there isn't the SLES 70% inside those drums; it is 93% water and 5% salt. There's NaCL and 2% of unknown detergent in the residue of the dry test. This content isn't a SLES of 70% concentration, which we have ordered from Tianjin Maker Chemical Industry Co, Ltd. It is a complete fact of cheating from the side of the Chinese supplier.

This event has made the blemish on the names of all Chinese potential suppliers of SLES 70% and some other chemical materials, which we would want to buy from the Chinese Republic. We have negative information about a number of the same cases in the chemical consignments from Chinese Republic. We are waiting for your opinion and comments concerning these facts.

On March 5, 2012, I received a letter from my bank (Bethpage Federal Credit Union) telling me that if I do not contact them, they will consider the case closed. Additional paperwork was sent with the letter. Within the paperwork was the same UPS delivery signature (which is not my signature), was given to my bank as proof of delivery. I sent an additional statement to my bank requesting they pull my signature card to match signatures, and to show that the delivery was not made to me. I was on vacation at the time of delivery, and no one was at my address to sign. Today, March 8th, 2012, I called Bethpage Federal Credit Union for a status on my dispute, and was told they are putting dispute into appeal. The manager said that if QVC does not authorize them to refund my money, I will have to take it to a small claims court.

This is not acceptable to me. I am their customer, whose money was given to QVC in error. At the time I disputed the charge, there were 2 payments deducted and given to QVC, with each payment amounting to $162.25. I requested on my dispute form to not allow any further payments to QVC, until this issue was resolved. Consequently, QVC has charged my account an additional 2 times in the same amount of $162.25, which put my account in negative standing, and cost me many overdraft fees totaling $650.00, which I needed to pay Bethpage Federal Credit Union to keep my account in good standing.

I am upset that I was told by my bank that QVC needs to call the shots, as to whether I will receive my money back. Currently, I am awaiting a letter from BFCU regarding the appeal, and I still have not received any money back. To date, I am charged $649.00 from QVC for the item I did not receive, and $650.00 in bank fees over this situation. My bank also said they do not have any way to stop QVC from getting the other 2 payments related to this dilemma. I need help to recoup my money, and clear this matter.

I usually use HSN, but their payments were better with the flex pay for this television, that I tried them, and then I get the run around for 6 days. They should be shut down from all that I have read.

I tried calling GE and the call stated they were not open and would return the call the next business day. It's Saturday and their voicemail says they are open Saturday 9am to 4pm. I called around 2 pm. I sent an e-mail to QVC's Customer Service stating the problem and how upset I was. I am a long standing customer that has mostly paid my account in full every time but this did not raise a red flag evidently. I called into Customer Service and got a rep who confirmed my account was frozen for lack of payment. They had the correct address and phone number.

I have not received any invoices since February or March of this year; their records say they sent them. I asked why I had not been called, they stated GE should have called. This did not happen. I have just authorized my bank to cut a check for December 21, 2011 to pay this account in full. I want my QVC account closed and will give all my business to their competitor. I should have been contacted, especially since a review of my account would show something is clearly amiss. I lived overseas for 3 years and kept up with my account, now living back in the States they can't handle it. I have an impeccable credit rating that they now have ruined.

She could not give me a time frame when this would take place. I phoned QVC corporate office and was told the matter had been turned over to their legal department and she could not give me a time frame on a decision would be made on what they were going to do. Even on their own website there are over 70 complaints about this same issue.

Anyway, 3 months later, I had a deposit on that credit card I never use, and went to use it and my funds were gone. QVC put some sort of hold on my card so that the minute I received a deposit, they took my money. I had over $500 taken, which was beyond the amount I was past due. I now will have to cancel that card and get a new one. They will not have access to my money or know when I have money. I don't even know how this is legal being that I had no holds or any pending transactions on my statement. Morale of the story is, never give them a good card. If you do any business with them, buy the item outright, which to me defeats the point of shopping there, or forget about. I may file fraud only because I did not authorize 5 charges to hit my account at once.

It’s sad after they promote the product and it is defective with over hundreds of complaints that they still sell this product. And those that paid good money for the item, gets ignored. I don’t see how they can be in business still on this item, Montel Williams HealthMaster blender for almost $200.

This accounting person said that I had used a prepaid Visa, which it wasn't. I told her that it did not make any difference what type of plastic was used, they had taken my money and not delivered the merchandise! After faxing numerous documents from my bank and several conversations with different corporate office workers, they did see that they were in the wrong. This took five days to get my money back.

Needless to say, I stopped all business with this company and I purchased elsewhere so I won't have to listen to the annoying hosts anymore. Maintain records when dealing with this company because if they can, they will cheat you out of your merchandise and money.

Three years ago I opened another QVC account. As I indicated above, I realized last Friday the account had been closed without any formal notification to me from the company. On October 10, I contacted QVC's Corporate office and was advised the account was closed as I owed them money, this inspite of the fact that the debt had been settled and 1099 issued. They further indicated this is company policy.

It seems to me their action was illegal. Their representative, I believe, once again, was GE, accepted the settlement and provided government notification. QVC doesn't care what the bank, their representative, did or what government filings they made. They decided I still owed them money even though the debt was settled. The have no grounds to legally pursue a settled debt. I don't believe you can disguise illegal practices as company policy. I would appreciate your assistance in this matter. Thank you.

As of today, October 7th, my order is still in limbo. I called back to check the status and was asked to call the corporate office. I spoke with the corporate office, who told me that I needed to call customer finance. Customer finance said that they are researching to see what happened. All I want is the merchandise that I ordered.

I'm very frustrated with this company. The customer service representative said that it looks like the person who lived at the address before me had been ordering and then not paying. Why am I being penalized for what he did? It makes no sense to me how a company can operate like this.

The first payment for $155.38 of the five easy pays is already deducted from my account.

My husband and I had no knowledge of this problem until the 3rd month (September) when I saw 2 payments being withdrawn and were told of another one going to come out later this month. My husband and I are on disability, so at least one of us are home all day long even though QVC "said" they called and left a message on July 31st, 2001.

The phone never rang from them. Due to the fact that we receive our checks only once a month, we are on limited income so this posed a hardship. Tracy from management didn't care and was flippant to me, so I was flippant to her. This would have been handled immediately if they had reached us in July. It just seems to be an excess of tries and they didn't follow up after they've never had a problem with us for over 25 + years.

It seems they have cheapened the product! Thank You!

The bank offered me a settlement, I took it and paid the settlement offer. QVC still did not open my customer account so I created a new one and I've used it for two years. This week, they closed it even though I've paid for everything I've purchased and I do not have a Qcard any longer. I called today to see why they tell me it was due to the Qcard account I had and even though the bank accepts the settlement they don't because they still lost money. This makes no sense, the bank would have lost the money not QVC.

Do they have the legal right to make me pay money that was agreed to be dropped due to a settlement?

The pressure cooker burnt out my heating element on my microwave. I immediately contacted QVC by phone and email and was told to wait for the company to contact me. They refused to give a contact name or phone number of Prepology. It has been over three weeks and no results.

Last night, when I went to log into my QVC account to see if it had shipped yet, I got a message that said "Sorry, this account has been suspended. Please contact our Customer Service Department at 1-888-345-5788 for further assistance." I got right on the phone and called that number to find out what in the heck was going on and why I was being given a message saying that my account was suspended.

I was then told that someone at my address had easy pay orders that had not been paid. Neither my husband or I have ever ordered from QVC before, and we have only owned our house for a couple of years, so it must have been whoever lived here before us. I explained to the CS rep that no one who currently lives here has ever ordered from QVC before. The rep was kind of rude and said that there was nothing she could do and that I would have to write a letter to the corporate office. I then said, "So, you're telling me that just because someone other than my self who used to live at this address owes QVC money, I can't place an order?" She said, "That is correct."

What?! How does that even make any sense? I have nothing to do with whoever lived here before us and didn't make their payments. I don't even know them! Why in the world should that prevent me from ordering? I'm a completely different person! This is by far the most ridiculous thing I have ever heard! It's just like saying that I can't get a car loan, because the last people who lived at my address had a car loan through the same bank and defaulted on their payments.

What a joke! This makes no sense whatsoever! I just went over to HSN and ordered an even better laptop, which was immediately shipped. So ** you, QVC!

Again, QVC refused my payment, they hired a dangerous collection agency and now they will end up paying me more money than I ever "owed" them. I also contacted the FTC and gave them all the info.

I am on medication for HB and this going on for months nonsense has made it dangerously high.

Flex payment plan yet QVC accelerated all five payments causing financial burden. I just want others that are relying on flex pay payment options to be aware of what could happen.

Four days later, I had not received any refund so I called again. The rep said that it should have been done and that she would note the account as such and give it another day or two. I waited another 3 days to call them again. This went on for 3 weeks and about 6 reps. I finally got my refund right before Christmas (23rd) and I thought finally it's over! It's not! QVC then charged me for another payment! I called immediately (27th) to let them know. The rep told me that whoever set up the refund forgot to cancel the easy pay payments. I informed them that I do not have $200.00 to just sit out in limbo until they get their act together. The rep apologized and said that it should be fixed in a day or so. This was on a Monday.

I called back on Thursday to let them know that it wasn't taken care of and that I couldn't take my wife out for New Year's because of this mix up. This rep then told me that it should be done by that following Tuesday. Because of the holiday, he could not make it happen any faster. Two more calls and I finally got my refund on January 9th. Hopefully this is over and they don't charge me another payment!

QVC offered 2nd day shipping for an extra charge with a delivery date of 12/6/10. However, when I called on 12/4/10, I was told by 3 different representatives that this was not something you should have offered because it ships directly from the manufacturer. This is a problem. That would have been fine to deal with if someone at QVC could have given me an expected delivery date. But again, 3 of the agents told me there was no way to contact Bose and find out when the items were shipped, unless of course there was a problem with the order. (they failed to see this is the problem).

I attempted to cancel the order with a supervisor who was quite argumentative and indifferent if not just plain rude. She said I couldn't cancel it until I receive it. But, in the meantime I had emailed QVC regarding my order and was emailed back confirming my order would be cancelled. The supervisor refused to give me the number to corporate or any of her superiors in order to try to resolve my issue, but after I insisted that the other agents I had spoken did tell me there was a number to corporate, she finally conceded. Someone called me back regarding this supervisor's attitude and apologized etc.

So my order is cancelled but then I receive a charge from QVC for the Squaretrade warranty plan. Why? Why am I being charged for a product that's been cancelled? I called and was told it would be 2-3 billing cycles before I see that credit show up! It's a debit card! I don't have the money for QVC to hold on to it for 2-3 months!

You guessed it! Another charge from QVC, this time $104 for my Bose headphones, the order which was cancelled a week ago. seriously, now I have over $150 out to you at Christmas time which I didn't have to spend in the first place! Guess what? The order was actually delivered 2nd day UPS. It wasn't the promised (estimated) delivery date of 12/6, but it arrived on 12/8. After all of that, after 2 agents and one supervisor and an email all stating that it would be sent regular mail and would be anywhere from 7-10 business days, it arrived only two days after the promised delivery date. What is going on over there? Why couldn't anyone have made a phone call? Why doesn't anyone seem to know how the ordering process works?

They were fraudulently holding money for a purchase I did not make. My bank said all they needed was a fax from QVC, so they could release the hold but QVC would not do it even though it was fraudulent. I believe it is against the law to hold money for something I did not purchase. I thought QVC was a reputable business but I was mistaken.

I contacted QVC, was told to file a police report and fax it in, which was what I did. I talked to someone at QVC later and was told that I needed to go back to the bank and that QVC can't do anything if the bank doesn't do something first. For months this went on back and forth and neither QVC nor the bank did anything. Finally I filed a complaint with the BBB and QVC's response was that a fireplace was purchased from them, and dropped off to my home address during the middle of the day with no signature for receipt. I do not have possession of any such merchandise, I did not receive or sign for anything, yet they have taken $750 out of my account for this merchandise.

I also filed a complaint with the BBB against my bank and their response was, because I have made a purchase from QVC in past years at a different address, then they cannot issue QVC a charge back for my money. I explained to both the merchant and the bank that I don't have their fireplace, never received it and didn't sign for it, and I can prove that I was at work all day when they claim they dropped it off. But they are still refusing to give me my money back.

For whatever the reason, I guess because I'm not a big bank or a big company, that I'm just supposed to sit back and let them steal from me and do nothing. The amount that QVC was taking out is almost identical to my car insurance payment so I really just didn't pay attention. Besides, my father was fighting cancer and I just didn't realize that QVC was taking my money. I did everything they asked of me, and still no one wants to give me back my money. QVC has no proof that the merchandise was even dropped off. How do I know that the delivery person did put it in the back and just write that he dropped it off on my door? Whose responsibility is it if they drop off $750 of merchandise with no signature for receipt?

This is now stealing at this point. They cannot prove that I took possession of it yet I still have to be responsible to pay for it because I noticed the charge late? I was not under contract with them, I was not aware of their time frame to report something like this. Why am I being held responsible for their mistake because they sent something out and didn't confirm if it was received by someone or not?

The answer I received from them was in direct contradiction to all others. I even checked with the DC Division of Tax and revenue and the other companies are correct. I all have to do with internet shopping laws. Yet QVC is sticking to its guns. To the person in NJ who complained about being charged tax on clothing when NJ does not charge on clothing (I am from NJ), you need to escalate this. I plan on doing so with the DC Government. I find it hard to believe that all the other companies I spoke with are wrong and QVC is right.

If I want a credit line increase, I can request one and it happens. Lord and Taylor has raised my line of credit two fold in 6 months (GE Money Bank is the provider), because I speak to a real person and they look at my credit score and history and payments. With QCard it is all automated, so no person can assess the entire picture. When you contact QVC, they say it is GE. They transfer you to GE and they say it is QVC. I actually spoke to a management person at GE last evening who told me there is not one person assigned to QVC, because that is the way the QVC contract is set up.

Even if she wanted to increase my line of credit, she could not because they way it is set up is all automated and no one at GE can intervene. What is really sad, is I escalated this to the CEO's office and they stated they could not do anything about. So Lord and Taylor, Amazon, Shop NBC all raise my lines of credit, because I can speak to a credit analyst, yet QVC, who is also issued by the same bank as those mentioned, can not because it is a computer making all the decisions. And QVC has washed it hands off the entire credit situation. This is not what I would call service.

Hello, that is my money they are playing with! I had a vacuum that did not work. I told QVC I was sending it back and would not pay the last ezpay. I was told okay, just send it back. The Q card bank charged me for the vacuum I did not have and they charged me a late fee. I talked to an Elizabeth and Bob at the Q card bank when QVC finally gave me their number. Bob was very rude, and he in other words laughed at my complaint! QVC needs to handle their Q card themselves, not a third party bank. Or, let a bank handle it that you can talk to, not one that is unavailable to the public to communicate with!

When I later checked my account, I saw both gift cards listed. When I clicked on the one for the electronic gift card, I got a message that the order was cancelled and no action could be taken.

Two days later, I checked my online bank account, and found that I had been charged for the electronic gift card, even though it had supposedly been cancelled. I later got an email that my order for the electronic card had been "shipped" even though there was nothing in my email Inbox.

Even though my 81-year old mother loves QVC, I have found them to be so frustrating that I would never want to buy anything from them personally.

Confident of my purchase with QVC, given I have ordered for a number of years, I contacted them upon my return from vacation. I initially received the typical form response, "Sorry, cannot do anything without the bracelet. " In my second correspondence to QVC, I requested that my concern be forwarded to a supervisor. I never heard back from anyone and wrote another email, to which this time I received a call from customer service apologizing, but stating that nothing could be done without the bracelet.

I obviously cannot do anything with the bracelet because it is gone. I have tried a number of times to read reviews about the item, but funny enough the item isn't even available online and can only be ordered via phone. I mentioned to the customer service rep that it would be in the best interests of other consumers to communicate the fact that the clasp is faulty so others who are thinking about purchasing the product are informed. Customer service claimed she would submit a comment about my experience. QVC is a multi-million dollar corporation and absolutely nothing could be done to compensate my loss. That is so very sad.

I waited a week, I waited two weeks. At my doorstep another box from QVC that oddly looks like the exact same box they sent me the first time. Oh, right because it was. Once again they sent me the wrong item. (Headboard count is now 2.) Following another disgruntled phone call from me to the representative, she promised to contact corporate to get a reply from them as this was unacceptable. But I would need to wait a week to hear from them. (Not kidding.)

So I called a couple days later because this is just ridiculous and I spoke to another representative, rehashed the entire tale and asked what the status is on corporate but she knows nothing because nothing is in the notes about that. (Awesome.) So she talks to her supervisor and tells me that they are manually, mind you, having someone verify my shipping before it gets sent out and make sure everything is sent to me correctly and that I should wait 7-10 days for the products arrival. It is the 18th day and still nothing. I contacted QVC and asked for my money back, which they agreed to but I have to box up the headboard. Problem being since the first rep said that more parts were coming, crazy me, actually opened the box because I believed she had her facts straight.

So now I had to piece together this Picasso-like box made of various pieces of cardboard in order to wrap the headboard and I now await the UPS truck who will presumably reject the sloppy package. Or better, he will probably never arrive. I was told they would be at my house within three days. It's the third day, no guy in brown in sight.

I called and was told by customer service that my account was cancelled because someone at my residence had an outstanding past due bill with Qcard and unpaid merchandise. That person was my mother who used to live with me. I do remember she had huge problems with QCard when she became ill and could not make payments. She had insurance but could never get GE Capital/QCard to help her. I had an account of my own with no QCard using my check card for payment and have ordered many things since that time over the past two years, over $2000 in fact. My account has nothing to do with my mom's past business with QVC.

I am an adult, have a separate account with my own method of payment, phone number. But because it is the same address they had on file for her, my account was closed. They even discussed her past due status and changed my password to the one she had set up. I know their thinking, this is really my mom ordering more stuff and so we will cut her off.

I offered proof of my identity, that i was not her, and they declined. In fact, from customer service through the top of their corporate ladder, there was rudeness, complete lack of concern or care in the least that I had spent so much money over the past two years to be canceled out. I am so surprised at their lack of customer service and care that conflict with the service I have had when ordering and the attitude of the hosts. There are vitamins that I order that are exclusive to QVC called Nature's Code that I can no longer order.

I have congestive heart failure and these vitamins really helped me with nutrients, etc.overall better feeling with my prescription meds. QVC didn't care that I ordered an HD TV at the time because they took my first installment and authorized the entire amount which three days later has still not been removed or corrected.

I should not of even have been sold the product. I am just glad the unit quit working because I bought it for health reasons and it seem to be quite the opposite. This Ionic Breeze is in my workout room to give me clean air as I rebuild myself after heart surgery, was this a good thing during a hard workout? I am just glad it quit working.

I spent about $70+ for these two bulb shipments. That's a lot of money for nothing!

This resulted in my having to pay $217.02 in one month when the payment should have been $108.56 for third installment and the same amount for the following month. I opted to pay in full rather than incur interest charges. I have also closed my account with QVC.

I have the local authorities on it as well as the FBI in Florida and West Chester, PA on it. I have written to Oprah and Good morning America about this, still have not heard back, but will keep writing them anyway. The cops want the end user. I want QVC to be held responsible. If we can make these companies be liable from the originating point versus the end user, I think we can all put a stop on a lot of this in-house fraud with QVC. Mike George, the president, I guess has no idea that this is happening and if so then he needs to be held liable. I would appreciate if someone at QVC who reads this to pass it on to Mr. George. Feel free to contact me. I want to sue QVC but can't seem to find any attorneys that have the balls to go after them but I know one will take this on and we will win!

Prepology finally called me three weeks later to tell me that they needed pictures of the grill and asked what was the year of the microwave I had. However, they neglected to tell me where to send the pictures. It is clear that QVC does not stand behind their customers nor do they expect their vendors to stand behind their products and make good on items that are defective. There are numerous complaints about this product on QVC and yet when I called about this particular problem, they act as if this is a new complaint.

I would think twice before I purchase anything from QVC. They do not stand behind their products. This item is a fire hazard and both QVC and Prepology know it! I had to replace my microwave that was only two years old for $127 and cost for the grill is $30.

They never said there is a limit to how many returns. Also, I had a dispute with them 6 months ago with my Discover Card, QVC said that they did not get one of my returns, but the post office said they did because it was insured, so I called QVC again, and again, they said they did not receive it. So, I then called Discover Card and they said they would resolve it. Now, I do spend a lot of money on QVC, but it it's my choice, also, I have items that are on auto delivery, like my vitamins and now, I am really upset, I can't get them. I hope you can help me.

On November 16th, 2009, QVC did take out the $96.89 out of my account after Customer Service representatives said they cannot do that. My account went over and I had to pay for QVC's actions. QVC said I would be getting refunded back for that but they returned the money to my mother's credit card; I would try to talk to my mother but now she's not reachable and phone number is changed.

QVC will not return my money to the right account even when QVC stopped the money going to my mother. Dan ** thinks it did went into my account but QVC has spoken to my bank about this matter and the bank is saying the same thing and the account QVC returned it to was wrong ,the bank said. I lost two $96.89, $70.00, and $48.36 by QVC and Dan **. Thank you and I will never shop at QVC.

I immediately called them back they told me the case had to be investigated and someone from their fraud department would get back and get in touch with me. I have called several times and the customer service keeps telling me that the fraud department will get in touch with me.

I called on 03/04/2010 at 10:30 am and spoke with Stacy. She told me they (Fraud Department) didn't have a contact number so they could not reach me. I told her that was a lie because when I called in the past I had to update my contact information. She then told me they would contact me. It is now 03/09/2010 and my credit has been billed for this purchased that I never made and QVC has not done anything to fix this problem. I was charged $69.05 and spent a lot of time on the phone and got stressed.

So I did get this product only one time and I was charged $84.67 twice. I did call the company and I did talk to manager. I explained to her what happened and that her worker told me that today, they have better deal and lesser money. For a three month product, I will pay only $119.00 and this product will be sent to me in three months. Her answer was that she doesn't know what this worker promised me, but they send me only one time product for three months. I ask her to pull out the record to make sure that I didn't lie. Her answer was that I must pay price, otherwise they will put me on collection. I was really mad that I closed my credit card.

Few weeks later, they send me a bill for another stuff that I never got. Now, they want another $120.55. I called again to the company and told them that I didn't get anything from them. I didn't know what they are talking about. Again, their representative agrees to send me new stuff for free to replace the lost one. But I don't want anything from them and I don't understand why they sent me the product the second time (if this was sent at all) if I fought for the first one. Where is the logic? Please, help me solve this problem. I try doing this on my own, but because they have more power than me, this company put me on collection. Thank you.

I was told by the representative that I had to speak to the Customer Service Department and transferred me. When I was switched to Customer Service, I was told that the action could not be undone. However, she told me that she would send a notice to the credit department and request that my credit not be run and the action canceled. I was not satisfied and asked to speak to a supervisor. At first I was told no, but I insisted and was transferred to a supervisor. The supervisor told me I was already approved and put me on hold. When she came back, she told me that I would receive the application in the mail - just as the original representative did. I told her that I did not want the card and that I was thoroughly misled by their original representative. I also told her that the customer service representative attempted to send an email and cancel the action.

The supervisor told me that it was impossible to reverse and she was sorry for any confusion. I then asked her for GE Money Bank's direct number, hoping that I could settle the matter with them directly. The supervisor gave me the number and our call ended. I proceeded to call the number she gave me. Unfortunately, it was a mortgage company. After several phone calls, I got the correct number to GE Money Bank's QCard department, but due to the Thanksgiving holiday, they were closed. At this time I have no recourse. My credit will be run again, an action that I desperately wanted to avoid. If cancel the card, it would cause a negative effect on my credit score. The original information given to me by QVC was 100% false, and in my opinion, totally fraudulent. If necessary, I will take further legal action. Thank you for your consideration on this matter.

I've shopped with HSN and Shop NBC in the past without incident. In a few weeks, QVC has shown me that this is a scam on their part to make interest off holding our money for weeks on end without delivering a product. It's wrong. I could have used that money elsewhere but now I have to wait 30 days for a refund or try to get my bank to reverse the charges. My mission right now is to warn as many people as I can on as many sites as I can. Maybe by making them lose business, they will stop screwing people.

It's the same old story.... The company claims bankrupt and then opens up under another name. Why do you think The Sharper Image is advertising: Something bigger and better is coming. THERE OUGHT TO BE A LAW TO PROTECT THE CONSUMER.

Since I had just received my items and haven't had a chance to use them for cooking yet, I decided to go online at QVC.com and post a review of this product based on my visual findings (& not its intended cooking purpose since they havent been used yet). In my review I stated that I had gotten 2 pans that were made in China and NOT made in France, as they had shown in their description online, and also alerting people upfront to that fact before they purchased this item, and for the buyer to beware that quite possibly they would be getting a product NOT made in France. I also stated that I wanted people to know that QVC was misrepresenting this item in clearly stating that this item is 'Made in France' when in fact, it is not. After submitting my review online, I was told that my submission must meet the QVC Community Standards and that it would take up to 5 days for my submission to be viewed online.

Two days after my submission of my review, I receive an email regarding my submission, regretting that they CANNOT use my submission because all or part of it does not meet our Product Rating & Review guidelines.....We are unable to provide the specific reasons why your ...submission could not be used... They then proceeded to tell me how much they value my input and that my feedback is important to us and if I have any other customer service issues to use the Contact Us link.

If I am such a valued customer, why is QVC only allowing and approving the submission of good or nice reviews about a product, and not include the bad ones as well? Are they afraid that someone will find out that they are mailing people substandard products, while clearly misrepresenting the product online by saying that it's made in France? Did they purchase these pans from China months ago, and are now trying to sell them off as quickly as possible and saying they are made in France so people would buy them? I don't know. But this doesn't sound right to me.

If a legitimate company tells you that a certain product of theirs that is for sale is made in a certain country, I expect to receive that very object from that country, and not another! (unless told otherwise). QVC is deliberately misleading people into thinking they are getting something made in France when they clearly know that the product isn't made there, but in China, and it seems that they are trying to quash anyone who wants to have a say-so on that matter by deliberately exposing them publicly, such as in an innocent review! What kind of racket is QVC trying to pull?

I want justice in this case. I wont rest until this is satisfactorily resolved. I believe that people have a RIGHT to know, both positive and negative comments, about the items QVC is selling online. If I have to, I will seek legal counsel against QVC for willful discrimination & bias, selective choosing, misrepresentation of product(s), and criminal fraud in trying to cover it up and persistence in their unlawful ways.

Then I discovered QVC had reported me to the credit bureau for being 30 days late, which is ruining my chances for a mortgage. Calls to QVC and to G E Money Bank have been unsuccessful. I want the ding on my credit rating removed and credit for the check they cashed. I have copies of the check, but I can get no one to listen to me.

I wish I had never heard of QVC

I have also submitted a complaint to the Better Business Bureau and recently received a reply that I must be having problems with the Tova since I am now older it is my own fault that Tova doesn't smell the same on me. I am not the only person who is complaining about this. There are at least 50 other women on the QVC message board and numerous purchasers of Tova products have left bad reviews for the Tova perfume on the QVC web site. We cannot all be wrong.

QVC, since buying the Tova line, has tried to change the ingredients to cheaper ones and change the formulation of the perfume and pass it off as the original Tova Signature. QVC has lied to all of us and is deceiving new customers in presenting the Tova Signature as being the same as the original. It is not. In fact, the older bottles of Tova Signature had only 3 ingredients. The new Tova since QVC bought it has around 20 ingredients.

I have twice written to Tova Borgnine. As of today I have not gotten a response from her. I have also written to the President/CEO of QVC, Mike George. I did not directly hear back from him, but a Pat Kaplan from QVCs Presidents Office conversed with me via telephone saying the same boilerplate response of: the ingredients are up to quality standards, they did an independent study and I hope this will assist you.? I also wrote to Allen Burke, QVCs Beauty Merchandising Director and got that boilerplate response as I mentioned previously.

Many QVC customers have filed a complaint with the Better Business Bureau. We are just now getting some response back, but QVCs answer has now changed. The letter says that QVC is, and has been, aware of the issue. Last year QVC took steps to correct the problem and believe it has been rectified. For a relatively short period of time, the formulator of the Tova fragrance had slightly altered the fragrance formula. Once QVC became aware of the problem, QVC took extraordinary steps to correct the problem and contacted QVC customers to notify them of the anomaly.

To the best of QVC's knowledge, the proprietary formula for Tova has been returned to its original composition.? QVC never notified me of any problem and the fragrance is not back to the original formula/scent/or long-lasting quality. The letter goes on to state, and this is what I feel insults my intelligence, is that my age, diet and medication has something to do with my olfactory experience of this fragrance. Again this statement is another boilerplate response because other women that filed a complaint with the BBB got the same letter insulting our intelligence saying our experience with this fragrance has something to do with our age, diet and/or medication we take.

QVC is defrauding its customers by selling the fragrance they now label as Tova Signature Eau de Parfum? and this fraudulent business practice should be stopped.

I am sitting here with a multi cooker that I cannot use and just cannot get a new cord to see if that is the problem. With the model number you would think that someone would find me a way to order me another cord.

However, there really has been only a couple of the dinners and candy that tasted funny. I think they tasted unique because it was not prepared the way I would here at home but that was the reason for buying into this program, right? You would have most of your meal prepared for you with a minimal amount of prep time??? The way I figure it, the sodium content of their product may seem high but when you don't add any more to other food items in your meals it generally balances out to approximately 1600-1700mg sodium per day....which sadly enough is LESS than I was probably eating before I started the program! I have figured out that most of the program foods are soy-based, which may not be the type of foods that others are accustomed to eating; which may affect their changes in digestion, etc.

True, there is life after this program and I am sure that after approximately 1-3 more months I will cancel and through a re-adjustment in my mental images of what a reasonable portion of foods look I hope to be able to be on my own two feet as I then begin to follow the Weight Watchers diet, which is very similar to the Heart Assn's diet. I do like the soy products and would like to buy them without the added salt so that I can add what I am allowed. I am diabetic and have chosen to NOT get on the diabetic version since my blood sugars have stabilized on this group of foods.

This was a happy discovery with this diet since maintaining somewhat even blood sugar readings are important to a diabetic. I feel like this is due to the low carb content and the soy products, however, I may be wrong. I have been attempting to add soy/tofu products to my diet so this has work out well for me. I hope that as I come to the end of this program that I do not have any problems with cancelling as others have and I am hoping that since QVC is outstanding with their customer service that they will prevent this company from ruining their reputation through deceptive practices.

Satury, 7-14-07, the computer crashed and will not boot. After a fruitless 3 hour call with a brainless son of a ***** from India, they finaly had me to take the cover off and undoing boards on the mother board. The bottom line was that the system never would re-boot.

The Indian idiot then had me hold forever, after which I was told the problem would upgraded to a higher level incident and that I'd receive a call Sunday AM to discuss. The call was never received.

I called QVC Monday again to find how to reach Dell, and totally got the run around. I called Dell in India three more times Monday, and again was promised that a higher level tech would call my 8:00 PM CST. They never called.

When I called the Dell service line, I now get a messaage that the phone extention is disconnected and I get re-routed to yet another recording.

Never, ever buy a Dell or Never, Ever shop QVC for any item everf!! Hell will freeze over before Dell provides customer service.

Nowhere does the manual say how to prevent this. Qvc is also going to send me a letter (from their legal department) stating that their price banners are allegedly transmitted below the signal level that would cause image burn in.I do not have any image burn in on a larger,older tv set which is normally tuned to the same programming as the set in question. As qvc has apparently circled their wagons in regard to this matter (pointing out obsure paragrahs to their customer service personnel and legal department letters regarding specific transmission levels)they have probably received many complaints from their customers about the same matter with the same product purchased from them.

Can they do this??? I believe I have a good to excellet credit rating with them. I make substantial payments on the mechandise I do keep.

I have written to the FTC also about this specific matter. Thank you.

On 10/28/05 with no delivery yet, I called QVC and got the tracking number. I called UPS and was told that they never received any such package for shipment! I called QVC back and told them that UPS did not have it and they said UPS is crazy - they picked it up on 10/21/05! Talk about the run-around. I told QVC that this entire auto-delivery program was to be canceled and that I wanted a credit made to my credit card account. I was told that I could do nothing until 10/31/05 - then days after the shipment was supposedly picked up.

I emailed and called again on 10/31/05 and was told that they could not do anything until the package was actually delivered. I called UPS and was told that UPS picked it up at QVC on the morning of 10/31/05 - after I explicity told them not to ship it anymore! UPS refused to stop delivery of the package because it "is in transit". Now I have a supposed new delivery date of 11/02/05 and cannot get my money back until UPS delivers it and I make them return it to QVC!

Beware - there is a horrible catch-22 going on here with QVC and UPS. Neither one will take responsibility for what is happening. A box can sit on QVC's shipping dock and never get picked up by UPS but as far as QVC is concerned, it is shipped and therefore no longer their problem. They would not even look on their dock to see if the package was still sitting there - they just do not care!

Household acknowledged having my QVC account but refused to close it or purge it from their system unless I sent them a copy of my credit report. I said I couldn't possibly do that-hence the standoff. It's almost three months since my first call to QVC. The ONLY thing they acknowledge is Household Finance holding QVC Accounts-they don't know about any other companies. I told them that I was never told that my account, active or inactive, was sold to a finance company who then sold it to Levitz who then sold it to Household. They said they don't sell account information.

I then told them that my credit reports are excellent, but I need help/information about these other companies to get my info purged. They refuse to help. I asked them if their customers knew what happens to information given when applying for a Q Card. Things went further downhill, and that's where it stands. The latest info on the credit report shows Gemb/QVC as holding my account but their phone number is no longer in service.

QVC said they don't know anything about it. Please, can someone find out if QVC is allowed to transfer account information, and then later if there is a problem, deny any involvement? It's MY information out there floating around from company to company, all because of QVC. Thank you so much.

Finally I was so fustrated, I agreed to cancel the order. Now mind you, UPS has yet to show up with the order and this is 15 days since I ordered the product. I reordered the Boflex machine on 12/2/03, and even paid extra for the shipping. Two days later UPS shows up at my door to "collect the order for return" to QVC. I have experienced the same problem with this order (with QVC and UPS). I still do not have the order, and no one can tell me where it is.

QVC takes no responsibility (all they can ask is if I want a refund) and UPS says contact QVC. I have experienced poor customer service in the past, but this is the most appa1ling, given the status of our economy and the rough times business' are facing. You would think both QVC and UPS would offer to track down my order, especially when I tell them I am willing to work with their company. Again, all I get is "do you want to cancel your order and contact QVC".

What is more upsetting is the money, time and effort I have put into trying to buy a product and support the economy, which means nothing. As a consumer and customer of QVC and UPS I feel they do not care about service, it's just what you can sell, take the money and get away with. This is not the end to this saga, as I still am trying to work with QVC and UPS to get my second order filled. I've only had to contact them six times on the second order.

she has her own member # and pin #. when you call to order you have to punch in your memb# and pin#. we would be at each others home from time to time and would order. in order for things of hers to be put on my account it would have to be my memb#. and my pin #. they are telling me that if it was someone else's number they would reimburse me, but since it was a relative they will not. i told them it was there system that made this error and i want to be reimbursed and for the finance charges they charged me. they are saying it looks like they will not do that. i need some help to resolve this.

when i got my account several years ago i asked if anyone else could put charges on my account and they said no as you have to put in your memb# and pin # for your protection. this is an error in their system and now they do not want to take responsibility for their error. i have told them i will file a lawsuit if necessary, but would rather not have to resort to this if i can prevent it.

i would appreciate any help you can give me. a few months ago i received a package that was addressed to me but was empty and had another memb

# and info. on a order sheet in the box and when i called them they could not tell me how this happened. this shows that they have a problem with their system. her memb # was on the slip.

I returned it, and the shipping cost was $0.90. Several items from the same order did not arrive - the wrong address had been applied to some items, but not others. I had no way to remedy the situation, the items were returned to the company via post, and I was told that I would show a refund on my credit card in ONE to TWO billing cycles.