QVC Reviews

Since I had just received my items and haven't had a chance to use them for cooking yet, I decided to go online at QVC.com and post a review of this product based on my visual findings (& not its intended cooking purpose since they havent been used yet). In my review I stated that I had gotten 2 pans that were made in China and NOT made in France, as they had shown in their description online, and also alerting people upfront to that fact before they purchased this item, and for the buyer to beware that quite possibly they would be getting a product NOT made in France. I also stated that I wanted people to know that QVC was misrepresenting this item in clearly stating that this item is 'Made in France' when in fact, it is not. After submitting my review online, I was told that my submission must meet the QVC Community Standards and that it would take up to 5 days for my submission to be viewed online.

Two days after my submission of my review, I receive an email regarding my submission, regretting that they CANNOT use my submission because all or part of it does not meet our Product Rating & Review guidelines.....We are unable to provide the specific reasons why your ...submission could not be used... They then proceeded to tell me how much they value my input and that my feedback is important to us and if I have any other customer service issues to use the Contact Us link.

If I am such a valued customer, why is QVC only allowing and approving the submission of good or nice reviews about a product, and not include the bad ones as well? Are they afraid that someone will find out that they are mailing people substandard products, while clearly misrepresenting the product online by saying that it's made in France? Did they purchase these pans from China months ago, and are now trying to sell them off as quickly as possible and saying they are made in France so people would buy them? I don't know. But this doesn't sound right to me.

If a legitimate company tells you that a certain product of theirs that is for sale is made in a certain country, I expect to receive that very object from that country, and not another! (unless told otherwise). QVC is deliberately misleading people into thinking they are getting something made in France when they clearly know that the product isn't made there, but in China, and it seems that they are trying to quash anyone who wants to have a say-so on that matter by deliberately exposing them publicly, such as in an innocent review! What kind of racket is QVC trying to pull?

I want justice in this case. I wont rest until this is satisfactorily resolved. I believe that people have a RIGHT to know, both positive and negative comments, about the items QVC is selling online. If I have to, I will seek legal counsel against QVC for willful discrimination & bias, selective choosing, misrepresentation of product(s), and criminal fraud in trying to cover it up and persistence in their unlawful ways.

Then I discovered QVC had reported me to the credit bureau for being 30 days late, which is ruining my chances for a mortgage. Calls to QVC and to G E Money Bank have been unsuccessful. I want the ding on my credit rating removed and credit for the check they cashed. I have copies of the check, but I can get no one to listen to me.

I wish I had never heard of QVC

I have also submitted a complaint to the Better Business Bureau and recently received a reply that I must be having problems with the Tova since I am now older it is my own fault that Tova doesn't smell the same on me. I am not the only person who is complaining about this. There are at least 50 other women on the QVC message board and numerous purchasers of Tova products have left bad reviews for the Tova perfume on the QVC web site. We cannot all be wrong.

QVC, since buying the Tova line, has tried to change the ingredients to cheaper ones and change the formulation of the perfume and pass it off as the original Tova Signature. QVC has lied to all of us and is deceiving new customers in presenting the Tova Signature as being the same as the original. It is not. In fact, the older bottles of Tova Signature had only 3 ingredients. The new Tova since QVC bought it has around 20 ingredients.

I have twice written to Tova Borgnine. As of today I have not gotten a response from her. I have also written to the President/CEO of QVC, Mike George. I did not directly hear back from him, but a Pat Kaplan from QVCs Presidents Office conversed with me via telephone saying the same boilerplate response of: the ingredients are up to quality standards, they did an independent study and I hope this will assist you.? I also wrote to Allen Burke, QVCs Beauty Merchandising Director and got that boilerplate response as I mentioned previously.

Many QVC customers have filed a complaint with the Better Business Bureau. We are just now getting some response back, but QVCs answer has now changed. The letter says that QVC is, and has been, aware of the issue. Last year QVC took steps to correct the problem and believe it has been rectified. For a relatively short period of time, the formulator of the Tova fragrance had slightly altered the fragrance formula. Once QVC became aware of the problem, QVC took extraordinary steps to correct the problem and contacted QVC customers to notify them of the anomaly.

To the best of QVC's knowledge, the proprietary formula for Tova has been returned to its original composition.? QVC never notified me of any problem and the fragrance is not back to the original formula/scent/or long-lasting quality. The letter goes on to state, and this is what I feel insults my intelligence, is that my age, diet and medication has something to do with my olfactory experience of this fragrance. Again this statement is another boilerplate response because other women that filed a complaint with the BBB got the same letter insulting our intelligence saying our experience with this fragrance has something to do with our age, diet and/or medication we take.

QVC is defrauding its customers by selling the fragrance they now label as Tova Signature Eau de Parfum? and this fraudulent business practice should be stopped.

I am sitting here with a multi cooker that I cannot use and just cannot get a new cord to see if that is the problem. With the model number you would think that someone would find me a way to order me another cord.

However, there really has been only a couple of the dinners and candy that tasted funny. I think they tasted unique because it was not prepared the way I would here at home but that was the reason for buying into this program, right? You would have most of your meal prepared for you with a minimal amount of prep time??? The way I figure it, the sodium content of their product may seem high but when you don't add any more to other food items in your meals it generally balances out to approximately 1600-1700mg sodium per day....which sadly enough is LESS than I was probably eating before I started the program! I have figured out that most of the program foods are soy-based, which may not be the type of foods that others are accustomed to eating; which may affect their changes in digestion, etc.

True, there is life after this program and I am sure that after approximately 1-3 more months I will cancel and through a re-adjustment in my mental images of what a reasonable portion of foods look I hope to be able to be on my own two feet as I then begin to follow the Weight Watchers diet, which is very similar to the Heart Assn's diet. I do like the soy products and would like to buy them without the added salt so that I can add what I am allowed. I am diabetic and have chosen to NOT get on the diabetic version since my blood sugars have stabilized on this group of foods.

This was a happy discovery with this diet since maintaining somewhat even blood sugar readings are important to a diabetic. I feel like this is due to the low carb content and the soy products, however, I may be wrong. I have been attempting to add soy/tofu products to my diet so this has work out well for me. I hope that as I come to the end of this program that I do not have any problems with cancelling as others have and I am hoping that since QVC is outstanding with their customer service that they will prevent this company from ruining their reputation through deceptive practices.

Satury, 7-14-07, the computer crashed and will not boot. After a fruitless 3 hour call with a brainless son of a ***** from India, they finaly had me to take the cover off and undoing boards on the mother board. The bottom line was that the system never would re-boot.

The Indian idiot then had me hold forever, after which I was told the problem would upgraded to a higher level incident and that I'd receive a call Sunday AM to discuss. The call was never received.

I called QVC Monday again to find how to reach Dell, and totally got the run around. I called Dell in India three more times Monday, and again was promised that a higher level tech would call my 8:00 PM CST. They never called.

When I called the Dell service line, I now get a messaage that the phone extention is disconnected and I get re-routed to yet another recording.

Never, ever buy a Dell or Never, Ever shop QVC for any item everf!! Hell will freeze over before Dell provides customer service.

Nowhere does the manual say how to prevent this. Qvc is also going to send me a letter (from their legal department) stating that their price banners are allegedly transmitted below the signal level that would cause image burn in.I do not have any image burn in on a larger,older tv set which is normally tuned to the same programming as the set in question. As qvc has apparently circled their wagons in regard to this matter (pointing out obsure paragrahs to their customer service personnel and legal department letters regarding specific transmission levels)they have probably received many complaints from their customers about the same matter with the same product purchased from them.

Can they do this??? I believe I have a good to excellet credit rating with them. I make substantial payments on the mechandise I do keep.

I have written to the FTC also about this specific matter. Thank you.

On 10/28/05 with no delivery yet, I called QVC and got the tracking number. I called UPS and was told that they never received any such package for shipment! I called QVC back and told them that UPS did not have it and they said UPS is crazy - they picked it up on 10/21/05! Talk about the run-around. I told QVC that this entire auto-delivery program was to be canceled and that I wanted a credit made to my credit card account. I was told that I could do nothing until 10/31/05 - then days after the shipment was supposedly picked up.

I emailed and called again on 10/31/05 and was told that they could not do anything until the package was actually delivered. I called UPS and was told that UPS picked it up at QVC on the morning of 10/31/05 - after I explicity told them not to ship it anymore! UPS refused to stop delivery of the package because it "is in transit". Now I have a supposed new delivery date of 11/02/05 and cannot get my money back until UPS delivers it and I make them return it to QVC!

Beware - there is a horrible catch-22 going on here with QVC and UPS. Neither one will take responsibility for what is happening. A box can sit on QVC's shipping dock and never get picked up by UPS but as far as QVC is concerned, it is shipped and therefore no longer their problem. They would not even look on their dock to see if the package was still sitting there - they just do not care!

Household acknowledged having my QVC account but refused to close it or purge it from their system unless I sent them a copy of my credit report. I said I couldn't possibly do that-hence the standoff. It's almost three months since my first call to QVC. The ONLY thing they acknowledge is Household Finance holding QVC Accounts-they don't know about any other companies. I told them that I was never told that my account, active or inactive, was sold to a finance company who then sold it to Levitz who then sold it to Household. They said they don't sell account information.

I then told them that my credit reports are excellent, but I need help/information about these other companies to get my info purged. They refuse to help. I asked them if their customers knew what happens to information given when applying for a Q Card. Things went further downhill, and that's where it stands. The latest info on the credit report shows Gemb/QVC as holding my account but their phone number is no longer in service.

QVC said they don't know anything about it. Please, can someone find out if QVC is allowed to transfer account information, and then later if there is a problem, deny any involvement? It's MY information out there floating around from company to company, all because of QVC. Thank you so much.

Finally I was so fustrated, I agreed to cancel the order. Now mind you, UPS has yet to show up with the order and this is 15 days since I ordered the product. I reordered the Boflex machine on 12/2/03, and even paid extra for the shipping. Two days later UPS shows up at my door to "collect the order for return" to QVC. I have experienced the same problem with this order (with QVC and UPS). I still do not have the order, and no one can tell me where it is.

QVC takes no responsibility (all they can ask is if I want a refund) and UPS says contact QVC. I have experienced poor customer service in the past, but this is the most appa1ling, given the status of our economy and the rough times business' are facing. You would think both QVC and UPS would offer to track down my order, especially when I tell them I am willing to work with their company. Again, all I get is "do you want to cancel your order and contact QVC".

What is more upsetting is the money, time and effort I have put into trying to buy a product and support the economy, which means nothing. As a consumer and customer of QVC and UPS I feel they do not care about service, it's just what you can sell, take the money and get away with. This is not the end to this saga, as I still am trying to work with QVC and UPS to get my second order filled. I've only had to contact them six times on the second order.

she has her own member # and pin #. when you call to order you have to punch in your memb# and pin#. we would be at each others home from time to time and would order. in order for things of hers to be put on my account it would have to be my memb#. and my pin #. they are telling me that if it was someone else's number they would reimburse me, but since it was a relative they will not. i told them it was there system that made this error and i want to be reimbursed and for the finance charges they charged me. they are saying it looks like they will not do that. i need some help to resolve this.

when i got my account several years ago i asked if anyone else could put charges on my account and they said no as you have to put in your memb# and pin # for your protection. this is an error in their system and now they do not want to take responsibility for their error. i have told them i will file a lawsuit if necessary, but would rather not have to resort to this if i can prevent it.

i would appreciate any help you can give me. a few months ago i received a package that was addressed to me but was empty and had another memb

# and info. on a order sheet in the box and when i called them they could not tell me how this happened. this shows that they have a problem with their system. her memb # was on the slip.

I returned it, and the shipping cost was $0.90. Several items from the same order did not arrive - the wrong address had been applied to some items, but not others. I had no way to remedy the situation, the items were returned to the company via post, and I was told that I would show a refund on my credit card in ONE to TWO billing cycles.