QVC Reviews

I placed an order for Crossbody Dooney and Bourke purse. I received not only wrong color, but I received something that is total Imitation. It has no gold hardware for the emblem. It has a square for the emblem Yes, but it's just a square... No Dooney and Bourke mark anywhere on the purse. The package didn't arrive with a receipt either. No transaction proof of anything.

My husband and I order from QVC for years. He has his own account and only buys electronics at Christmas. This year he ordered two laptops for our teen grandchildren for Christmas. We look on their site and says delivered, but we did not get it. Customer service tells us we have to wait 7 days before they can refund or replace. We wait 7 more days and reach out to customer service. We tell them we need a refund as we cannot get by Christmas. They tell us they will process. Next thing we know my husband entire account is removed and we cannot access any of his orders and we get an email stating items were delivered and report it to credit card. We never received these items and now we cannot even access account and husband with QVC card that he cannot use.

This company is a SCAM! They advertise items that they don’t have period. Then, when you return the item they never have a replacement available. They then want you to buy something else (that you never need)! This has happened many times to me and many people I know. I returned 2 items on 12/19 and was expecting to receive replacements by Christmas. They NEVER contacted me at all. I had to call them and was told one replacement will arrive 1/5. The other item they did not even have a replacement for, yet when I initially ordered they had it. These were Christmas gifts and their display of apathy was pathetic! SCAM ALERT. ***SCAM ALERT.

I recently attempted to purchase a PS5 for my son for Christmas. I wanted to do the pay in 4, upon selecting that option. They drafted from my account first, then made a decision afterwards. I wasn’t approved for the buy now pay later, and have been waiting since Friday 12/16 to receive my funds back. I will never shop at QVC AGAIN. The company is terrible. I spoke w/ a Jennifer, Diana, even a supervisor named Shantel. Services were all horrible, they didn’t show any empathy whatsoever. Let alone it’s Christmas and I need that money back so that it can be placed elsewhere. Before making a purchase with them definitely consider ALL of your other options FIRST!! As I know the other companies will provide more of a superior service than this trash company has!!

Ordered 3 PS5s. Paid the initial payment of 550. They accepted it and then 3 days later say they flagged my account for fraud and cancelled my purchase and held my 550 so I couldn't use it to purchase the gifts for my children. I won't get funds back until after Christmas. Everyone was rude that I spoke with. They blamed me for the problem even though they told me it was flagged. Won't use again.

I’ve always watched QVC as a kid and was intrigued by the items they sold. Well fast forward many years later, I ordered an Xbox X series for my son as a Christmas gift. Order placed Nov 30, 2022. They ran my debit card for $146 that night so I figured all was well. 9 days later they run my card again for $146, but since the funds aren’t there they reimbursed me the initial $146. I was completely dumbfounded because they clearly stated I wouldn’t be charged until my item shipped.

I had been a QVC customer for over 12 years. I use them to purchase items as it is easy for me due to visual disability. I ordered an item the other day and it was in process. All the sudden my order is canceled. I call customer service and get all kinds of responses that make no sense and are different. They now have blocked my account so I can no longer order. When I call they give me no reasons and will not let me speak to anyone. WHAT A AWFUL COMPANY! I have opened a BBB case and will continue. Not that I want to order from them EVER but will make sure nobody else has this happen to them.

Several years ago I ordered a nice blender from another home shopping organization (not QVC). Love it, so when I saw it on QVC I figured I would buy another as a gift. I ordered it and chose the easy pay option (5 payments no interest) since they kept **FLASHING** it all over the place acting like it was so great..? It appeared to me as if everything was fine, made the first payment, gave me the confirmation order number and email. Ten minutes later I got another email stating the order was canceled.

Qvc offers Easy Pay on purchases... This is a great benefit.... Your purchases are paid by using your credit card... It took me a while to figure this out.... My account got closed a couple of months ago. I was upset and didn't know why.... I called and got documentation that the account was paid.... The qvc card was not the issue.... My q card was in good standing.. It was the Easy Pays that had to be paid.... I figured well my purchases were put on my q card and my q card is paid off.... Not if you still have Easy Pay orders left to pay. You have 2 options.... Q card and Easy Pays both are for financing.... So if you pay off 1 great.. Remember Easy Pays need to be paid as well... As mentioned above when my account got closed I had Easy Pays to pay....which I did.... So even though my account was closed. Hope this is helpful.

Ordered coffee maker on 10/02/22 as a color specific gift as soon as QVC host offered it. Estimated Delivery date posted as 10/13. Called six times after 10/13 and per agents, varied info of not shipped yet although no change in website order status state 'in process'. With already past, still posted 10/13 estimated del., 10/17 and 10/19 agents sent a 'demand ship' request to warehouse, 10/21 said status was updated to delayed, 10/31 said item to ship within 2-3 days & to call if not received end of week, 11/05 both agents said item color on backorder and warehouse has none. Asked why 10/13 not corrected as est received date and 'in process' displayed on website. Informed 'in process' can include that none are in the warehouse. No answer as to why estimated ship date still 10/13. Agents have no idea or means to find out any other info, re: estimate manufacturer will fill and/or ship to warehouse timeframe.

I wanted to purchase 10 lipglosses from QVC with each lipgloss weighing 0.1oz, meaning the total weight would be 1oz. My shipping cost was $30. I was informed that this is because QVC charges a shipping charge of $3.50 PER ITEM even though all items will be shipped together and the shipping charge even with packaging will be significantly under 1lb. This is pure theft and misrepresentation of actual prices. By inflating the shipping prices, the price of each item is actually significantly more than what is advertised. This is unethical and illegal.

Last year, 2021 I purchased some Christmas presents from QVC using the Easy Pay option. After Christmas I paid off all of the easy pay items. I had not purchased from QVC since I paid them off. I was watching QVC 2 weeks ago, went to process an order and was stopped and told I could not order because I had Easy Pay items that were not paid. On Friday, October 14, 2022 I went on QVC chat and told the girl I had indeed paid off all of the easy pays I had in 1 payment. The total amount was $18.00. Instead of doing battle, I said I would just pay it off. Processed a payment with the girl on chat. Last night, October 19th, I tried to order something and was told the same thing, I could not order because I have easy pay item that has not been paid for. Same item! So, now they are trying to figure out in the billing department and I still cannot order anything. Unbelievable. I may never order anything else from them.

Purchased an Apple Laptop. A few weeks after receiving the computer it stopped working. I called QVC Customer Support more than a handful of times along with emails to them, But, to no avail. No one has ever responded. Here I have a product that cost more than $1,600.00, QVC refused to respond and replace my computer or give me my monies back. This company should NOT be able to operate in the USA.

I bought an item in December 2021 then the day or so after, I got recurring charges for items they say I bought. The charges kept going until May 2022. I didn't catch it until May 2022. I called my bank then I looked up on my QVC account. It had nothing on it in my orders except the real purchase I made in December 2021. I called them 2 times and they didn't know what was going on. They didn't show any more charges. Plus I have always paid each item I really bought in a 1-time payment form, not in 5 easy payments. The worst thing is my bank said I purchased from QVC before so they won't pay me back. Bank of America. I even highlighted all the fraudulent charges with an explanation and still nothing. 2 companies I can't stand.

I cancelled an order with QVC and received a cancellation confirmation from the QVC Webmaster on Thurs 15 Sep at 8:20 a.m. Two days later [Sept. 17] at 4:31 p.m. I got an email saying the item shipped, and my PayPal was charged for it. I contacted Customer Support [Chat line] and was told I have to return the item before a refund will be issued. That seemed wrong and according to the FTC, it is wrong since I cancelled and QVC confirmed that it was cancelled. This is NOT the first time this has happened to me, although the other time, they issued an immediate full refund and told me to just keep the item or dispose of it. I am NO LONGER shopping with QVC because I just do not trust them anymore.

Bought an Xbox series X and set it up for "3 easy payments." Went to confirm my order and check the delivery date. Saw that you could change the delivery date, only after the order and first payment were made. I thought that was weird and stupid, but I thought sure change the delivery date to a more convenient date and might have to pay a little more. No I paid about 800+ dollars. They charged me in full every time I changed the date. And I only changed the date 3 times because I couldn't tell if it had actually changed. There was nothing showing me the day had changed. You'd think they would only charge for the change in the delivery fees. Since it's an option they made available only after you've placed the order, not when your making it. Nowhere does it say you'll be charged in full every time you change the date.

I have tried repeatedly to buy the same pair of boots. First they process the payment then they cancel the order. I called customer service and I was told they closed my account. So I asked them what I was supposed to do and they had no answer. You would think they would want the business especially since I'm paying with my debit card. Stupid is as stupid does.

QVC is such a pain! Sometimes they have return labels included and other times they don't and make it impossible to get. Exchanges never seem to so they just charge a return and never exchange. Qualify terrible. Customer service can't do anything. So many other platforms with free returns, better quality and easier use!

I have tried to log into my account for weeks and I am not able. I’ve called several times they claim it’s being taken care of. No it isn’t!!!! It’s been like this for at least 2months if not longer. I called in an order and haven’t heard a word about it. Called to check on the order they said it was hung up! They would send it out. This place has really gone downhill. I want to cancel my whole account but can not sign in.

A Bose radio was on sale for 339.00. Reg 499.00. My credit card was approved. 3 days later they canceled my order. The price of the radio wasn't at my discount. They told me my credit card did not work. They're crooked.

I never received refunds for items returned. I was making large payments but the easy pays were still coming through and I couldn't view the account to verify any information. They had closed my account.

Purchased blender. Next day was billed and received an email item was shipped. After waiting 12 days checked tracking. Tracking said label created, but no item received. Called QVC, said item was not received from vendor and none are available. Bottom line, they took my money and never let me know item was not available. Seems illegal to me. To bill and say was shipped when item not even available. How long would have gone by if I did not realize I did not receive the item. When ordered, QVC even said they would not bill until item is shipped. They lie. Will never order from QVC again.

I recently ordered a product from QVC and received substandard customer service in fixing the issue. I tried to rectify a card issue several times when I received a new bank card and when the problem first appeared. Mind you I had used this card and it was ever a problem but when the issue first arose, I called and was assured the issue was fixed, this was in February 2022. Recently I made an order but encountered the same problem and when I called, (it took 4 calls to get the card issue fixed), it was supposed to be fixed, I ordered the AILA for my grandchild on the "Easy Plan Plan", which is their touted program.

I ordered a dress. When I received it, it didn't look like the picture. The colors were very dingy and even looked dirty. I wanted to return it. Their return process online was not working. I called them. The lady said they are trying to fix it but it has been down for a while now. It gets fixed, then it doesn't work again. She said she can send me a return label and it would take 7-10 business days. I asked can't you send it to my email. She said no, only through the mail or I can drop it off at the post office and she told me the info I needed. I went to the post office. It cost me almost $10 to ship back. About a week later I get an email saying I got a refund for $1.55, then a separate email saying I was charged $6.95. I did the 5 payment plan with my order so I only paid the first payment which was $5.06.

I ordered a bathing suit from QVC, never received it. When I called Customer Service, they said they would send another one out. 2 weeks passed and nothing was received. I called again and was told they would send another one out at which point I explained that I already went thru this process. Representative said they are having technical issues but recommended that I wait yet another 2 weeks to see if the replacement went through. I obviously never received any of the bathing suits. I was told that there was no record of me calling in and reordering two times. Here is an idea QVC - how about caring enough about your customers to notify them that the computers are down and my efforts to reorder never went thru. I have been waiting another 4 weeks for my refund to post with no follow-up from QVC. They are quick to take your money, not so quick to issue a refund.

On 9Apr22, I purchased a Serta mattress set from QVC. This has been my experience. 1. Rather than the “white glove” service included with the purchase, the delivery guy would not take the old set away without a $25 cash payment. 2. Discovered the mattress was dirty and had water stains. Obviously NOT a new mattress set. 3. Called QVC to get a replacement. QVC agent was very rude, so I just asked for a refund. 4. Agent never put in my refund request. 5. Had to call back to get return process started. Was told someone would contact me to schedule the pickup. This agent was very nice and talked me into getting a replacement. I really wanted this mattress because it was one that could be flipped over and used on the other side, so I agreed.

So, QVC has quite the scam going. One day they charge you shipping then the next day shipping is free on those same items but they refuse to give a refund even though your order is still "being processed". And they will not let you cancel the order but you have to receive it then return it and pay shipping costs both ways. Buyer beware.

Trying to get a recalled Serta mattress picked up, with no results..Serta is refusing to pickup and I called QVC to get results and have had no results..Meanwhile, I'm getting charged for a mattress that is inferior quality and I don't want...All I want is my money back and get this mattress out of my house!..I'm getting ready to file a complaint with BBB if no results. QVC, give me my refund and get this mattress gone...

I had a small collection balance, approximately $34, that I paid via the collection agency a few years ago. I tried to purchase something from QVC last year and my order was canceled. I was told it was due to their never being notified that I paid the balance owed. I sent proof of the payment and they still wouldn't allow me to make the purchase. I let it go as I purchased the item elsewhere. This year I attempted to purchase a Dutch oven and, again, my order was cancelled for the same reason. Again I was told it was because of this balance.

I am a victim of iD theft. Next, my EZ Pays. No problem their card. Great credit! I received a letter stating I owed 160$ (cannot remember exact amount). Nothing mentioned what order, item. Nothing. All my EZ Pays were paid off. Called their credit card. They actually helped! They spoke to QVC. Told QVC I had zero due on my card. Was the order credit send it to them (credit customer service informed me this happened to other customers). My bank checked all EZ Pays paid.

QVC has started a new practice where they are no longer putting in return form with information on the item that you purchased. I believe they’re doing this to save money on printing. This is completely inconvenient and does not stand for the quality convenience and value that the customer was long based on. It is totally inconvenient for me to go to my computer and print the return item. That is not convenient! Also, what about senior citizens who do not have a smartphone, access to a computer, don’t even know how to operate a computer, let alone on a printer.

March 04/22, I ordered an aqua joe 360 degree tripod sprinkler for $58.50 and received 3/14/22. It came with no telescoper. Only legs. And not original box. It looks like had being get from trash and selling to me. I contacted the QVC and they said, it is the only one they had. I returning it. And today is April 13, 2022 and still have not received the reimburses. I contacted them 3 times. And it is the second time they sent bad or wrong items but is also the last time I will order from them. After all I noted they have non good reviews. Enclosed is copy of the receive from qvc and the post office.

Ordered a Le Creuset dutch oven with easy pay. It has been a week and I have not had an email with tracking or any communication from QVC, other than a ridiculous amount of ads for other items. I have texted every day wanting a tracking number or some information as to the status of my order. All I get is 'sorry for the inconvenience, but there is no status update, but your order will arrive by April 2.' What? The money is still pending in my account. Why not just email or call and let someone know if they don't qualify for easy pay? There are plenty of companies that want my business. Seriously. Not a good experience, I should have read reviews first. Don't waste your time dealing with this joke of a company.

I’ve been a regular, frequent customer of QVC since 1984 and have never before done a review on them. Recently my Discover card has been denied several times for no reason. Right after a HP desktop computer became TSV the evening of 20 February 2022 (9:00 PM PST). I ordered it in black. Just before I went to bed I got an email that my easy pay was denied. I called the next morning (21 February) and spoke to a far less than helpful customer service person who only said their credit service said easy pay couldn’t be used on this card, odd since I am just making the last easy pay on a Christmas tree. That was the only item I had on easy pay.

About 4 yrs ago my acct was blocked and I couldn't shop on QVC all of a sudden. I called, they said I owed from something 3 yrs before that. I paid it off in 2 payments. I was back on. Happened twice since! Now I'm just done with their idiocy! Banks don't keep receipts from 2013 so I can't prove anything. They claim if I find the fax and receipt they will reinstate me for something I already paid off in 2013 or so! That's not gonna happen. Goodbye QVC

Qvc has had 13 of my packages for three weeks. I can see they were returned almost 2 weeks ago and they’re sitting in a warehouse in South Carolina. Qvc cannot be trusted as a supervisor went online and charged my account without my permission. That is my reason for my returns. I have had many items returned but not put back on my account. I have had to call numerous times to find out where my package was only to find here, “oh, it’s been sitting in the warehouse, I’m so sorry for any inconvenience.” If I hadn’t checked on my returns, I would have lost my money. I have been a customer with QVC for 33 years and they have gone downhill tremendously. No customer service and a rip off for their products.

I was applying. Took my money. Denied me. Why? They say I'm new. Well 3 other retailers don't think so with higher credit offer than this so now I'm begging for refund. It's been over 3 working days. They canceled me no reason and holding my money so watch out for easy pay.

My son gave me a QVC gift card for Christmas, 2021. $500. I bought a watch, love the watch. Since then I have seen the EXACT watch all over the web for about $400 dollars. BEWARE. QVC will rip you off.

I have been QVC for decades. Account is seriously messed up by representatives, I believe this happened when Qvc joined with the 2 other shopping networks. The problems we see were common with these 2 companies. Now QVC has adapted their own problems and their rude, incompliance, unethical practices, such as credit checks for easy pay, rude refusing to allow returns, high S&H charges.

In early January, I saw a deal come across for a Total Gym. It was so good of a price/deal, I decided to splurge. I've been wanting to get one and the price was too good to be true. So I did what I thought was a simple process of buying the product online using my credit card. I received an email that the order was successful and all was good...

I placed an order for a laptop last night. I tried to cancel the order this morning - The next day and I was told it couldn't be canceled. I told the CSR that I am a businesswoman and I DO NOT believe that. They are liars! I asked to speak with someone higher than she was and she said there wasn't anyone. Which is another lie. I requested a phone call back. I'll be waiting.

I ordered A plastic gift card for QVC to give to a friend. A week or so later I received email saying they didn't know it when or if they could send a plastic card so I might consider E-card or a refund. I chose a refund because I knew the recipient did not like E cards. I responded to their email and never heard back.. Then I called a few days later and they said said the account number is not correct even though it's the same one that they sent me. After at least 1 and a 1/2 hours and being passed around to several people they said they would refund me the $100 but not the $12 shipping. I told them that didn't seem right because they weren't able to ship anything. They said they would put it in a review and see if they could get it for me..

On 12/12/21 I placed my 1st order with QVC which was supposed to be a Christmas gift for my daughter. I received an email stating that my order would be here on the 20th, After about a week had past I realized that no tracking # was sent so I reached out to customer service and he said that my order had shipped and would be here on the 24th instead. Today is the 27th and still no package nor tracking info so I called once again only to find out that my item never shipped in the first place! That's 15 days without a tracking # and being led on to believe that my order was on the way, How ridiculous is that! Please do your research before ordering from this company, I had no idea how poor their communication & customer service skills were and I am extremely disappointed. This is my 1st and Last order from them and I will warn anyone about ordering from them.

I ordered the halo ultra pack charger Nov 29, 2021 after seeing it as a Guarantee shipping on December 6, 2021. Every time I call I get lied to about a shipping date. Then they just started to tell me I would have it delivered on Christmas eve. Qvc is nothing but a lying company. I will never order anything from them again.

QVC advertised a Playstation 5 in stock in November 2021, so I order for one. They billed my card but as of December 21st 2021 I have not received it and QVC can't tell me when it will ship so I cancelled the order. QVC should not say that something is available if it is not in stock.

I have shopped here for decades and they are going down and down as time goes on. From over selling products so you don't get what you ordered to sending items not properly packaged to prevent damage to sending used items as new ones. The quality factor is just not there anymore. I'm shopping less and less with them as time goes on but don't need this kind of stress.

buying from them, debit your bank account, then cancel your order. Without prior authorization from the customer, they perform a "soft pull" of your credit file, on a freaking flexpay purchase! What's the point of flexpays then? If they check your credit, then you might as well apply for their credit card! It's an outrageous and disgusting business practice!

Really shameful business practice! I've shopped with them for DECADES! Always pay my easy pays as agreed or early. Have purchased $1k+ gaming systems. Today, I ordered a ps5 out of desperation. Qvc took every penny I had and placed the order. Great! At least my 13 year old will get his Christmas gift. Two minutes later, they canceled. No explanation. As I've used easy pay a million times. Now they won't release my funds so I can buy the ps5 somewhere else and they won't honor the order either. SHAMEFUL before Christmas!!!! Now my son won't get the ps5 by Christmas. I am emailing the board of directors, the BBB and anyone else who I can. I am absolutely disgusted. Thank you QVC. For nothing. Twenty years as a customer. Never again. DO NOT SHOP HERE. I still cannot believe they did this.

I have always loved QVC & have spent close to $50k in past 2 years alone. Around 9/2021, I noticed charges coming out of my account for Easy Pay I did not recognize. Went to QVC site to Manage Easy Pay & got an error message. Completely unable to see what is coming out of my Visa & what to budget for in future. Called 6 times for help & was continually assured that an email would be sent to reset my password. Never once did I get said email. Again, called "customer service" to inform that I could still not access my account. Meantime, they found an old collection account for $255 so they closed my account that I have spent close to $40,000 on this year without a single missed payment. Assured me that if I took care of the old debt, they would reopen my account.

9-27-21 I ordered 2 pair of tennis shoes. Took about a month to arrive. They reeked. Didn't try on because of strong chemical smell, and, they were stiff (no way would they be comfortable.) Wanted to return them. Nothing came with the packaging indicating where to send returns. Went online and chose the most logical QVC address--for "apparel." Plunked out $15 of my own money to mail back. Enclosed with return package a letter giving details requested by QVC (except for the customer and order numbers because they didn't come in the packaging!!!) QVC got the shoes.

On December 9, 2021, at 12:17 pm I placed an order in which the payment of $124.81 was immediately taken. At 12:21 pm, I get an email stating my order was canceled. It took them four minutes to cancel my order, but, it's taking them up to seven days to refund my down payment? It's ridiculous and the lengthy refund policy is archaic at best. I have worked in many fields during my lifetime and I have never seen anything this asinine. The same team that saw fit to cancel my order can't release the hold on my payment?!

I am extremely disappointed and Qvc and Valerie and her jingle bell Christmas wreaths. I have a colonial home and I've been ordering the wreaths for close to 10 years, last year my shipment never came in. I chalked it up to Covid, I ordered the wreaths again this year and my shipment never came in. I gave her an extra week and I called Qvc. They said it was a delayed but I would get my shipment the following week. I called again a week later and they said my shipment has been canceled, they were sold out of the wreaths!! But yet I was billed! This company has no credibility and it's totally unreliable.

I ordered some items off of QVC website order number ** to find out you charged me and canceled my orders. Called, talked to Jennifer, told her QVC was stealing by taking my money and canceling my order. She responded, "Yes that is exactly what we are doing." I have this call recorded. I am going to send this to a lawyer and the Better Business Bureau and have appoint with the news on the 10th of December so nobody else will get treated like this by QVC. This company is very unprofessional.

I placed an order for a reindeer candle pillar with an LED candle on 7/27/21. I just received it today 11/30/21. I had called when this item missed its target date of delivery. I did not receive one e-mail or phone call as to why it was not shipped. I called the customer service person said it was due to ship out in a couple of weeks. Those weeks came and went I called again and I was given the excuse that shipping was delayed due to the issue with cargo ships sitting of the coast and not being able to come into the docks. Why is this company selling products that are not in their possession. The QVC salespeople make you full aware of how many they have to sell. The product was a disappointment as well. The paint job on it must have been done by a 3 year old. To be perfectly honest Big Lots or Walmart would have been a better option. I won't be purchasing anything from QVC in the future.

Always have fixed a problem asap for me...never have had a bad experience. Customer service are very polite and tries to fix the problem as they are on chat or phone. I continue to shop there and will often.

They have no clue what the words customer service mean. I placed an order on Monday evening, it is now noon on Friday and my item is still sitting in Preparing order status and no one can tell me when it will ship. When I tried to cancel the order they claim they couldn't. I asked to a talk to a Supervisor and I was told that a supervisor would return my call within 4 hours. When that didn't happen I called them back. Again I was told that I couldn't speak with a Supervisor...that I was on the list and someone would call me back within 4 hours. I explain to her it has been over 4 hours. What do I get the same canned answer. When a Supervisor can't get back you within 4 hours it tells you that they're one screwed company with a lot customer service issues!!! If I was you I would think twice before making a purchase. I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN.

I ordered a $100 gift card for my mother. She received the gift card and it did not work. After 10+ phone calls and hours on the phone, this issue has not been resolved. Cash Star insisted they could not help and referred me to QVC. QVC insisted they could not help and referred me to Cash Star. That's it. No one helped. This issue was 'escalated' to the finance department on Oct 27th and again on Nov 11th. I have not heard back. I continue to call but no one at QVC will follow up with this. For anyone experiencing a similar situation: FILE A CLAIM WITH YOUR BANK AND GET YOUR MONEY BACK. I'm furious. #SCAMMERS #CRIMINALS

Very disappointed, my dad sent a gift he was real excited about and it never came. Took weeks to get a hold of customer service who only said it was returned by the post office. No refund or additional info. Terrible. QVC loves money and seems to like ruining holidays.

I don't use QVC very often but at times I see a product that I'd like to purchase. I bought a shirt in June 2021. They originally didn't have the color I wanted but then saw that the color was back in stock. I returned it for the color I wanted. What was sent to me was someone's mascara. I returned it and they sent the color I requested. The size wasn't right so I returned it for a new size. Now they have counted that as three returns (even though the mascara was not my fault). Apparently after 3 returns they won't do a return but no one calls to tell you that.

Please be careful if you buy something from this company. If you have to return something they will charge you for shipping and the return label. Try Overstock instead. They let you return items for free.

In April I made a first-time purchase, 1 item from QVC. I received a discount for being a first-time purchaser on their QVC card. Unfortunately, I did not take a screenshot of the discount. I paid what I thought I owed. Then I get a letter from a collection agency saying I owed QVC more $. I called QVC and they had no record of the discount. I then called the QVC Card (Synchrony) & was told to talk to QVC customer service. I did not have the time or the mental energy to deal with this, so I paid the $ owed to the collection agency. I closed the QVC card and the acct with QVC and will never do business with them again!

I have been ordering from QVC since the early '90s. They historically do not like you to return items. It seems recently they have put a sticker on the back of your receipt that it cannot be returned. I guess if you return too many items, in their opinion, they are going to make you keep it whether you have problems or not. This is a company that does not value long time customers. Their quality control is not there. The sizes in the various clothing varies from item to item, (too small, too large) but apparently they do not care now. Just know that QVC was sold a few years ago to new owners. These owners also own HSN, Zulily and I don’t know who else.

I ordered new sneakers for my daughter for school. After 2 weeks of not hearing anything, I contacted customer service. They said said the "item was backordered" (yet it did not say this when purchasing). They said they have no way of knowing if an item is backordered or in stock when I place the order. She also said she had no way of knowing if when or if it would ever be in stock. I just had to "wait and see". Umm.. what?! Then after over a month of NOTHING I contacted customer service again. They said the order was canceled. And no, they don't send emails when an order is canceled. Again...WHAT?! Am I supposed to be psychic? Really bizarre and a complete waste of time. NEVER AGAIN.

First of let’s talk about how rude they're ** customer service is. I ain’t know nothing about QVC until my bank notified me of a fraudulent charge from them. They are holding my funds & won't release them. I have reached out several of times. Have been hung up on and even spoke to a supervisor. Let her tell it she will release the hold of the funds that someone attempted to order a ps5 which was a big fraud. I have two PS5 I preordered before they even came out for my son and husband. Someone used my card. The order was canceled but QVC will not release my funds. I have been waiting on the fraud team to notify me yet no one has contacted me back.

I have been shopping on QVC since early this year, when suddenly without notice or warning all my orders were canceled and account was closed! I called customer service to ask what happened. Long story short, around the year 2005 QVC closed my account because they didn't like the number of returns I was sending back. THEIR POLICY (NOT MY POLICY) IS YOU CAN RETURN ITEMS UP TO 30 DAYS FROM PURCHASE NO QUESTIONS ASKED! I guess that didn't apply to me. So since then they have carried their grudge and refuse to allow me to shop. I also just read reviews of other people shopping on QVC and couldn't agree with them more! QVC has lowered their standards and raised their prices!

I have been a QVC customer for over 30 years and they were a good company about 10 years ago. These last several years their customer service has gone downhill. There are people on Facebook complaining about their packages receiving either broken or they never receive them at all. Their prices has gone up substantially and the quality control is zero when it comes to sending out your packages.

I was instantly approved for a QVC credit card over the Memorial Day weekend. The offer was a $50 statement credit on first purchase. Never got it. I called their number @ least 20 times over 2 months. I got 20 different excuses, still no credit. I wrote 2 letters to corporate, no response, still no credit. Finally, 3 months later I got a lousy $20 credit! This company treats their customers terribly. I only made 2 small purchases and I am paying off the card and cutting it up. My advice, don't believe ANYTHING they say and take your business elsewhere.

I placed 2 orders and they canceled both of them within hours of me ordering them and still put a hold on my bank account for them and even has 2 holds for the first one and I have called 5 times and keep being told different things every time.

QVC is a rip off. Still charging me with fraud done on my account and I am in the hole for over 600 dollars extra put on my account. I will not pay it and am reporting them to consumer affairs. I will never ever or my friends shop QVC Again.

I called QVC 3 different times concerning my refund. The first and second call promised me a refund of $20.00 plus tax. Each time customer service promised me the refund would be taken care of right away. On the third call, I was informed my refund would be a generous $12.00. I was a loyal customer for more than 25 years, but will not be making any further purchases. I am shredding my QVC credit card.

Almost every piece of clothing I order arrives in poor condition, need so much ironing. I even recently returned an item I knew I couldn't iron. The bags are dirty. Sometimes they lie in my very scorching hot mailbox (I live in the desert) stuffed in between my mail. Today I got 2 bags literally thrown over my gate, although a sign in plain view asks deliverer to put items in a specific location. The items almost never get delivered when estimated any more. Sometimes I have to wait a month for something. Sadly, it's just not the same business anymore.

I have ordered several items from QVC over the past 5 or so years. I have never had any issues with any of my orders. Merchandise ranging from mugs, throw blankets, food, Christmas décor and a vacuum. My ordering experience has always been simple through the mobile site or app. Items are easily trackable and have been dispatched in a timely fashion. All items have been packed well and exactly as described. I did an advance order on an item which a few hours later I changed my mind. Cancelation was simple and easy. The Easy Pay has always been effective for me and when I want to just pay off the remaining balance it is simple. Although this does not change my individual customer experience, it is a shame QVC sells so many products made in China. And of course much of what is said on-air by program hosts are exaggerations. But I get it....they want to sell stuff.

First time customer of QVC which I purchased the XBOX SERIES FIRST in February and just purchased PLAYSTATION 5 (A MONTH AGO). I AGREED BOTH BUNDLES ARE OVERPRICED!! But tell me what company has both in stock and ship to you 3 to 5 days! Not Gamestop, Target, Bestbuy, or Walmart. You know where consoles are coming from and tracking number! Delivered right to your doorstep with no scam or weird transaction.

I had 2 accounts, each with a separate email. Suddenly I was unable to log into the second account. Customer service told me it was closed by QVC. No explanation. I was unable to view my orders or returns. I contacted Customer service again who shut down the other account instead of reactivating the closed one. She kept sending links to reset the passwords but I couldn't because she had closed both accounts. Now I can't access either account, I can't see my order summary, I can't track my returns. Then, I asked to speak to a supervisor and she disconnected me. She was rude, incompetent, and totally unhelpful.

I returned a pair of pants that did not fit, they took almost 10 days to register my return, then refunded me 88 cents. That's right, 88 cents on a 50 dollar pair of pants. Not to mention, I had to pay for return shipping. This business is a thief, and I will never give them a cent of my money again.

Don't do business with QVC. I ordered cactus roses from QVC beginning of 4-1-21 and got a big run around when I tried to find when they would ship the order. Finally fed up with them and cancelled the order. Meanwhile I ordered same type from website robertasuniquegardens. I get billed by American Express for $45 and Robertas doesn't show I ordered item. When I call robertasuniquegardens at 800-428-9726, this is the same phone number of QVC. QVC has no follow up and anyone doing business with them BEWARE. This company is using Roberta's website for their own use. I would rate QVC a huge ZERO.

My wife place and order for a PS5 bundle on QVC website. Her order was confirmed 3 payments of 362 and change. QVC took the first payment out. Told that the order was processed on 5/19/21. Said it was to arrive on 5/21/21. Gave her a tracking number. Today is 5/25/21 and no package. Go on Ups tracking page. Put number. Said label was made but has not been picked up. Wife called QVC to find out why it hasn't shipped yet. She was told that the package was listed in transit. Here's the funny thing. Doesn't a package ship before it can become listed in transit???. They told my wife that they would refund her money. Don't do business with QVC. Unprofessional. Incompetent.

Lack of customer customer response regarding very slow delivery while charging ridiculous shipping fees. This used to be a first rate company, but is now one of the worst! QVC SUCKS! Very disappointed customer!

I waiting on hold for 55 min trying to find out where my order is! I was online chatting at the same time and that took 10 min to connect with chat person. Only to find out my order is still in transit after 9 days of placing my order! If customer service hold time is this long why not hire lord help!! Poor service waiting this long!

Our experience with QVC has been nothing but negative. We bought the PlayStation 5 bundle at the extremely inflated price of over $800, not even including the insurance for it. The company then refused to give us any concrete answers as to what was included in the bundle, even their own employees did not have any answers as to what the vouchers they were offering actually were. However, the most concrete answer we got was that they were vouchers that would enable us to purchase games from the PlayStation store.

I am so upset about the mattress I brought from QVC the Scott living!! I brought it last February it was great in the beginning for a few months!! After that it lost its shape! It’s uncomfortable!! I have to buy a new mattress! So disappointed! It has a 10 year warranty! I would like to return it but it’s over 1 year old!!

Someone suggested to me that I should try QVC to order my son a new oculus 2 for my son's birthday so I purchased this and a new vacuum cleaner and paid for next day shipping on the order. A month later when I still had not received the order and no communication from QVC I reached back out to them over the next two weeks multiple times to receive responses ranging from it’s on its way, to the order has been processed, to we don’t know where it is. Their almost immediate response after they are not able to placate you with some soft lie is "would you like us to refund you the money back." You’d think there might be some real effort on their part to fix the initial issue but instead it’s "well if you don’t like the business then go somewhere else." Well you know what QVC? Message heard!

Got approved for a QVC credit card.... So I used it to buy men's cologne. Selected the five pay option ... Billed x amount each month. Payment...Goes thru. Get charged again. I'm disabled and I have severe hearing loss.... So very difficult to use the phone. Sent two emails... Asking for help.. Never got response... So I have made four monthly payments... And just paid a lump sum amount. For three months.... Showing I didn't pay. Don't know how these companies stay in business.. Ooohhh. Wait. Yes I do... Because there is corrupt pieces of poop deeply rooted in we the people's rights and freedoms.

I can't get them to send me my orders status or bill for many orders!!! I called many times. Don't return calls!! Customer service some were nice but they know how give you a line to shut you up!! I refuse to pay them any money with no order status or bill!! I had a problem last year. Should learned my lesson!!! Stopping payment on my credit card till they send me a bill! Easy is a joke products. Way too high priced!!

As some of the other reviews, it seem that QVC adds "hidden" or "ghost" charges, they appear out of the blue in your account. Since then, I deleted my account, change credit card, etc. Be careful with those charges.

I called the customer service 3 times and we kept getting cut off. When I explained my situation with my recent order and how my android crashed and if they could waive shipping...a simple apologetic NO would have been fine but their tone was rude and they need to learn how to speak to a customer who is buying from them!!!

Place an order as I did 23 payments ago and week later see part of my order was canceled. My account closed. Could no longer see order history. I called for 4 weeks to speak to supervisor. Operators must be told to lie to customer then return last item get double charged shipping. Then they charge my PayPal act unauthorized. Will not give me access to see my old orders to review. Don't give any bank act or PayPal they will keep taking unauthorized money out.

I received an email that I had ordered 3 things (which I didn't). I go into my account and cancel the items and chat online with Kim who assures me that yes they were canceled. I told her I changed my password and was there anything else I needed to do to secure my account? She said no. Changing the password was enough. Then I received an email that someone had created a pin number to purchase over the phone (which I never have) so I call and they state that there is now a freeze on my QVC account (which I'm fine with). My issue is that they allowed the person to put it on my PayPal installments. The only question they ask when you call in is your email address or phone number. So anyone with that info can charge on your account. Horrible security, definitely not looking out for the customer's security and they should be liable for not properly securing our accounts.

This company is a joke. QVC takes your money and then immediately cancels your order as soon as they have your money, I have called at least 15 times concerning this matter. QVC took right at $500 dollars out of my bank account over 9 days ago. Every so called representative that I speak to literally tells me that I'll have it back in my account in 2-3 days. Well, that was 9 days ago. I never received the merchandise but yet they still took my money. They keep blaming it on my bank and saying there's nothing they can do.

I purchased a Christmas ornament in late November 2020. When my order arrived, it was a box of lipsticks. I immediately got on chat with QVC support and was told by the CSR that 1) the original item I had ordered was no longer available and 2) I would need to pay to return the incorrect item that was shipped to me. I stated that I was not willing to pay for their shipping mistake and I wanted them to email me a return label, as the one that came with the incorrect order had been damaged. The CSR stated that a return label would be emailed to me within 12 days and she confirmed my email address correctly. I never received a return label.

QVC has horrible customer service. I cancelled an order in the beginning of February and never received my refund. It's now February 25th. I called over 5 times to get information as to why and when I would receive my refund of almost $400 and the manager that was supposed to call me back lied and noted my voicemail was full. While on hold with QVC, another manager called and left a message (funny it's no longer "full") but didn't give a direct call back number. So I'm on hold again with the general customer service number the manager left on the voicemail... You know the one that was "full". I will never order from QVC again, EVER!

Ordered the Pasta Maker 12/3/20 for an Xmas gift & 1/18/21 received an email saying they canceled my order. It was available elsewhere for the same $ then, but now is only available for almost 2x the $. I only now have learned how often this happens with them. It is absolutely the worst customer service and a completely unreliable company. I have no idea how they still have a strong business. It seems like they cancel a very large % of orders. This type of repeat behavior needs to be addressed. It seems like a scam/fraud. Failing to fulfill contract. Someone should file a class action suit. They sent no apology, or compensation for failing to fulfill my order. In the 6 wks since I ordered I never heard from them. For now I am reporting them to the BBB & FTC and strongly encourage you do the same if you have had a negative experience with them. If you are looking them up because you are considering buying from them, don't.

I order candle impressions set of two either 5” or 7”. They sent me one candle and then changed item description to only one candle. When I explained I have a screenshot that I could show. They obviously did not want to see it. Sorry they just lost a long time customer. Very disappointed not only in the Bait and Switch but most importantly the Denial!

I made a purchase on one card and QVC TOOK THE ITEMS and then charged them to a new acct. They then charged 3 items to the new card which was without permission. Be aware that they take money any way they can.

I was looking for a last minute gift for my wife for Christmas, and a Google search turned up exactly what I was looking for on QVC, for $10 cheaper than Amazon! Not a whole lot, but hey... ten bucks is ten bucks. So, I bought the gift! (Boots.) The problem is, the correct sized boots (5) were WAY too small. So, I used the return label to send back the perfect, unworn boots. Two weeks later, I get a $20 charge for the return.... what!? So now I actually paid MORE than I would've if I had gone with Amazon in the first place. But Amazon gives free returns, and it's MUCH faster. I could've exchanged the boots four times by now, and I STILL don't have the exchange/replacement from QVC. The only reason this gets two stars instead of one is that the original price was lower, which means if you know exactly what you want you MIGHT find it for less. (But don't let that fool you, most of what they sell is above retail cost.)

I’ve been a loyal QVC customer for over eight years. They advertise on TV you can return items within 30 days. Problem is they keep track of your returns. Due to the number of returns they closed out my account! It’s ridiculous. I have numerous items from QVC and paid for all shipping costs to be sent back but still I was penalized. Stop saying no hassle returns!! Buyer beware if you return too much they screw you over. Instead of saying you have a limit each month for number of returns they say nothing! Terrible customer service and I’m spreading the word to everyone not to shop with them!!

In November, I ordered 2 sets (service for 4 each) of Lenox flatware plus the entertainment pieces. This morning (12/31), the same set was presented for $20 less for each flatware set. I called to get a return label (all pieces came in one box), and was told I can use one label to return the entire shipment as was shipped to me. Another rep told me I had to ship separately. I'm returning all items in one box with one return label, at one price. I am also going to file a complaint against QVC as a whole. Ripping people off IS THEIR BUSINESS. I understand the convenience of monthly payments for many people, but customer service, customer respect, and customer satisfaction should be at the top of their list. I am done with QVC/HSN with no regrets!

This is the last year I'll buy from QVC. I have sent back items MONTHS AGO and they still keep charging. Are all returns getting lost? Don't think so. Cannot get them on phone. If you want to chat you are #47 or more waiting. Can't even send an email anymore. Scam artists now. Used to be good company.*

BEWARE!!! Outdated bad communication and will be like a dinosaur like Sears and others in my opinion!! Bought MS Prindables apples in Oct for Dec deliver. still never got but hey a insulting $20 for the price of my great grandkids never getting their treat on Christmas! Goodbye QVC forever and take your $20 credit for basically ruining Christmas and called MS Prindables personally and they told me QVC oversold???? QVC is greedy and outdated corporate and will learn as they lose jobs later IMO????

I order a Christmas gift for my grandson on Dec 2 and and was told that it would be here around Dec 19th. So I called QVC to get tracking details on my order and was told it was cancelled. Ask why. Could not give me no details. I ensured them was a gift and if it was cancelled why was I not notified. The Rep said, "We will credit back your money," and hung up. Rude customer service representative. Do not order from QVC.

I ordered a holiday gifts in mid November 2019, waited till mid December, made several calls for the gift I order, 2 days before Christmas I had received a letter telling me it’s a back order, a great disappointment for family not to have a gift they requested two month before, end of December I was told QVC ran out of product and unable to ship that item any more. I sent a letter to Lori (president) of company for my complaint, never received an answer back. Never shop again on this website.

QVC is so fraudulent and I can see how they pull this on and take advantage of older people. Not me! I ordered an item and within 3min we decided we didn't want the item and tried to cancel. Was an option but said the order was already in process and can't cancel. So called customer service 5min after placing the order. They said they couldn't cancel as it was being prepared for shipment.

I ordered a gift card Nov 28th. QVC sent email saying it was mailed Dec 2. It is now Dec 16th and no card. The worst part is I have complained 3 times and have not received an answer other than a stock email saying they would look into it. Basically no response. Can't get through on the phone. Since this was a Christmas gift this is so disappointing. Are they basically a ripoff company? After reading some reviews, I would never trust them again.

I've never had a problem with QVC until now. Ordered 2 very important items for Christmas. They began a shipping label however, USPS said they have not received the item. Mind you, these items were ordered 12/1, leaving plenty of time to ship and receive before Christmas. When I called QVC, the items ARE NO LONGER AVAILABLE, so they can't be replaced. Will NEVER BUY FROM THEM AGAIN!!!

I've been shopping with QVC since the early 90s. Have always been more than satisfied with products & services. Come 2019, 2020 robbery return changes! We have to pay $6.95 to return, exchange, refund items regardless of issues. Never have I had to pay $6.95 for exchanges & refunds (I understand it's hard to differentiate honest from crook buyers). And in this day and age with the whole world watching & ordering from QVC it's absolutely absurd. Perhaps more customer service from home reps to help in reducing the waste. But come on.

I've been with QVC since the beginning of 2020 and Ive ordered numerous of items on EasyPay which comes in handy if you cant afford to pay all at once. Ive never had one problem with merchandise or getting my products on time. I returned one item and was refunded as stated. Majority of all my gifts Im giving will be coming from QVC for Christmas. 1 because it's affordable. 2 because they have some nice items. 3 the Christmas sales you can't beat and 4. I can afford to pay monthly for what I want and need. So Thanks QVC for allowing so many of us on strict fundings to be able to purchase, receive and pay monthly. 5plus stars from me and my review is not for any promotion.

I will never order from QVC again. I have not received my order. Suppose to be here on the December 3 and then I order it two weeks ago and they charged my card again. It's not even time then it was the wrong amount..Every time you call can't talk to a supervisor. They have to send email..

I started shopping on QVC several months ago. From the very first purchase up until yesterday 12/2/2020 I've ordered every single purchase using their easy pay service. I've never missed a payment and never been late on a payment. I ordered a sofa sleeper on 12/1/20 like I normally would. They took the money and later when I went back to check to see if the shipment was done I saw a notation on my order history that the purchase was cancelled. I called only to find out they implemented a new policy that does some kind of credit check without filling out a credit application. I find it illegal or an invasion of my privacy that whatever system they're using to peep into my life and develop a determination of what I'm eligible to purchase base on a stupid system that cannot accurately report squat!

QVC has acknowledged receiving the funds for which I am waiting a refund. QVC cannot manage to sending me the refund. 8 phone calls and a total of 3 hours and 21 minutes on hold. Never a return phone call or email. I will as of this week, file a claim with my states Attorney General's office just to see if someone with QVC can manage to do their job when that requires something other than sales and collecting payments. Jeffery **.

I ordered a Christmas tree that was posted on the QVC website with a post that said the item was available. My order was placed on November 20, 2020, and I received a QVC order confirmation stating the delivery date would be November 30, 2020. I called QVC for an update as I did not receive the standard shipping confirmation email. The customer service agent told me that since the order was coming from a vendor and not the QVC warehouse she had no way to give me an answer. I asked that the order be canceled and was told that the order couldn't be canceled because it had gone too far in the vendor's system.

So I contacted customer service, the agent read but apparently did not comprehend my message because they started asking me irrelevant questions (like if I wanted to reset my password... ugh)...

I applied for a Q Card and would be a first time purchaser of QVC, their website offered apply for QCard and receive $50 off first order in addition to $10 first time customer credit on first purchase. QVC prompted me to apply for Q Card online, which did not process. I had to apply by phone with Synchrony Bank and was told it would be 7 to 10 business days and a letter of approval or denial would be mailed to my house. This was Saturday prior to Thanksgiving. I wanted to buy a early Black Friday sale priced laptop and printer. The initial issue was timing, I did not want to lose the black friday prices. Weird. I called qvc back and they told me this is what Synchrony Bank does.

I recently placed an order but it somehow ended up at my aunt’s house. They claimed that the online orders will sometimes automatically generate addresses. UM WHY IS IT ALTERING WHAT I FILLED OUT AS MY ADDRESS?! They took no responsibility for it and had no desire to apologize to me for the inconvenience. Never shopping there again.

They are such a rip off. They will still take all your money and only credit a couple of dollars on a returned item. Their customer service is horrible as is their website. You can't navigate properly or get a hold of anyone.

QVC charged me extra postage and did not deliver on time for my brother's birthday. No good to him now he is back in Alaska. They just steal your money. I have been screwed by QVC before. Sold me a ring that was junk.

I purchased a Christmas tree by Valerie. I opened the box and glitter was everything, literally everywhere. I am allergic to glitter, started breaking out in hives after I touched it. I was so upset, I thought maybe I missed something in the description. Sure enough, I didn't. The item description and the video do not mention a thing about glitter on this tree. I signed up for the QCard to receive the promotional $50 credit. Now that I need to return to the item given the fact it was misrepresented and gave me hives, they will not give me the $50 credit towards another item. That makes no sense. They didn't care about what their product did to me and did not care that they make no mention of the glitter anywhere. And when I say glitter, it mean it is completely covered, loose glitter everything. I will be cancelling my card and not purchasing with this company anymore.

As a returning customer, I called to purchase a grill. I was told that I could do the easy pay of 6 payments, I was fine with that. 15 minutes later I received an email stating that the order was canceled. I called and was told that it was declined for unsatisfactory credit check. This was after I purchased numerous items thru QVC with NO ISSUES. I have bought a weight bench, a fountain, a Google router, and a Nest doorbell, on time, not a second late and now declined for a medical bankruptcy over 4 years ago. I will never recommend QVC to anyone again. I will put a negative review about QVC anywhere I can. AVOID QVC! No integrity whatsoever....

I am so disgusted with QVC. On their webpage they claim that they don't charge interest rates whether it be on Auto Pay Plans or monthly pays. They have since removed the statement because it is a fraudulent statement. I hate this company for the deceitfulness and I will never buy another item from them. They don't charge interest but their holder of the card is Synchrony Bank and they charge over 25%. They are ripping off consumers. Beware.

I’m a longtime customer of QVC, especially Harry Slatkin’s Homeworx candle line. Last week I was lucky enough to score Sticky Bread Pudding As-is. Today I received the box but inside is a stinky Roasted Chestnuts candle and a Snow Candle I don’t care much for. Customer service was very unsympathetic to the fact that while I was so excited to have purchased the Bread Pudding set, I received gross alternatives. I was told to repackage and ship back but my Bread Pudding was now gone. Too bad. I have read a lot of complaints from customers who do not receive their refunds or correct refund amounts so now I get the added burden of stressing about that!

I have been a customer of QVC for years. I have recently purchased items on Easy Pay and made every payment. I went into my account to check order status and found my account deactivated without notice. They continue to take out my easy pay payments however, I do not have access to review the orders or any status. I called Customer Service and they advised me the account was deactivated and I could not access anything. Back in 2015 I fell behind a a couple of payments and have paid them in full, however, because of the late payments they no longer want me as a customer. They do not work with you and do not forgive errors from years ago. The customer service rep said I was finished with QVC.

I purchased a laptop on using the easy pay. However, I received an email stating that additional information was needed and to call the provided 800 number. Turns out that my address could not be verified. I have been banking with the same bank for over ten years. I call my bank and they have my correct address. I call QVC back and left another message. They call me back the next day and employee says that the order will be canceled because they still cannot verify my address. And I have a QVC credit card and they still can't verify my address. These people are nuts or just don't want my business. I will definitely go to HSN or just purchase the laptop somewhere else. Do yourself a favor and shop somewhere else.

I have been shopping on QVC for over 20 years. The convenience and quality is the reason I continue to do so. The fit is consistent most of the time and there is always variety of styles.

I went to purchase a laptop from QVC because I was on a deadline. The order was placed. I talked to the chat line. I spoke with the lady in customer service and somehow more than one computer was ordered. I noticed on my credit card statement when I had called to have it corrected I found that the QVC had canceled my order all together for my laptop saying that I would receive a letter within some days. I'll explain in, "Why. My credit card was perfectly good." It was a major United States credit card. There's nothing wrong with my credit whatsoever. I really needed this laptop and QVC has done great damage.. They didn't even call me to let me know that they had canceled it. They just did it. This is a company that to me offers false advertisement and lies and is very misleading and I'm very disappointed and I'm sorry that I ever called this company or even looked into it. It's very very misleading propaganda all the way!!!

The company finally contacted me the next afternoon and after speaking with 2 representatives, they credited my credit card for the full purchase price. Though they could not stop the order from being processed, they said they would notify the warehouse to try to stop it from actually shipping. Though I am satisfied with the final resolution, I could not give 5 stars because of the ridiculous run-around and exorbitant amount of time it took me to resolve an issue that arose from a technical glitch with QVC's online ordering system. Moreover, I had to wait 20 hours for a supervisor to finally call me back. That is ridiculous.

Think twice and watch closely when purchasing. The sales tactics they use are very tricky and their products are "mediocre". I've shopped with them for a while and have noticed several little tricks they use to see their products. (For instance. Chopper they sell for cheap. They hand chop then put the rest in the chopper! Why not just finish chopping with your hands.. 30 more seconds!! - How ridiculous) Then they are selling two. You can only work with one at a time!) Why buy meats that are shipped from across states when you should be shopping at your local farmer's market and supporting our local farmers/sellers.

I have experienced so much anxiety anymore with ordering from QVC...I have been a customer for decades...But...anytime I order now....I get an email weeks later telling me that what I ordered is no longer available......When I purchase..I send in a check right away...I don't like to use that Q card because they charge interest.. Over the last months..if I have to return an item for an exchange..I always put in the box a big note telling them I am doing an exchange...But..it doesn't matter....They either don't pay attention to the exchange info or they do not have the item anymore. Why do they take my order...and my check....Then weeks later, they cannot fulfill it...I have read so many reviews from customers who have experienced the same problem. When this problem occurs...I have to call customer service and explain to them what happened...They NEVER apologize...NEVER.....

I think that QVC has laid off too many people during COVID-19. I expected my package to arrive by 9/5, which it was 4 days late. So fine, it is probably the delivery service. But when I opened the package instead of what I ordered from LocknLock, it is some Christmas quilt. The two item numbers are not even close, and I was wondering what employee was asleep at the wheel when it was packed. I tried calling later because QVC used to be 24/7, but no longer! What a poor way to run a business!

So I ordered a Dyson hairdryer, and my order was cancelled and my account was closed. I called CS, and the lady was nice but said that corporate has no phone number. I have to mail a letter. A letter?

QVC has the most dysfunctional and disorganized Customer Service I’ve ever experienced. They are polite and apologize constantly but do nothing to credit me for returned items two to three months ago. Waiting time on the phone can be up to 90 minutes for a Senior agent, then we are told to wait hours for a returned call. Nothing gets resolved or recorded.

The products are not my issue. I placed an order recently, which QVC canceled on me, so I placed it again. QVC canceled the order twice. I called and was told there were delinquent accounts connected to this address, I asked to give me more information or please send written notification to this address of the delinquent accounts. They told me they cannot do this. Well, then I can't get to the bottom of this without any notifications, it could be fraud for all I know. No help at all.

I'm very concerned with my QVC charge card. In July they lowered my credit limit. Probably because my credit has taken a hit during Covid. As a result of credit decrease, my outstanding easy payments due put me over the new limit. I was charged overlimit fee. Then three easy pays were considered late as a result of the reduced limit. My interest rate also increased. But worst of all, my outstanding balance is around $400, but my account is showing balance of $1,600. Couldn't get an answer when I called them, person I spoke to kept talking in circles. I'm reviewing all my statements, and suspect these charges are related to interest rate and late fees. I'm not buying from them again, and regret I got hooked on shopping from them. I fell into the QVC easy pay trap. In midst of Covid, instead of helping customers, this is what happened. Be very cautious!

I ordered a hooded wrap. After waiting 2 weeks, excited for its arrival, it finally arrived. I found its packaging odd. It was mini Christmas wreaths. They did a refund, but my wrap was out of stock by then. ???? Not happy QVC!!!

I made a purchase from QVC months ago. QVC enrolled me in auto pay without my request or consent. I received the first bill of $63.00 and immediately called them and told them I had not requested "auto pay" and at that time I paid the account off in full with my debit card. Months later I received notice I still owed $63.00 and turned me over for collection. I called QVC again and during a three way conversation with Syncrony bank and QVC Rep this account was paid off and verified. They are still harassing me for $63.00 I DO NOT OWE. I closed the QVC account and I will NEVER shop with that company again. In the past they were dependable but it is obvious that with their contract with Syncrony Bank one hand doesn't know or acknowledge what the other hand is doing. My statement would be "do not buy from QVC unless you pay cash and get a receipt in the mail. I will be turning this complaint also to the BBB.

Bought Slatkin candles. QVC TOTALLY screwed up address. Lady who got them by mistake, sent them back. QVC manager told me they would be sent to a wait list order. WTF??? Done with these incompetent **.

I took off from work to be here all day and just received an update from UPS that I wasn't home for delivery...Well I've been home, have a loud bell on my door and storm glass door open...No one from ups was here...I called QVC customer service and was told nothing they could do about it...and the representative disconnected the call...UPS never tried to deliver to my home...Representative would not contact UPS...and told me to...but since I didn't receive a notice of none delivery with an id # they can't do anything about looking it up...and QVC was not the least helpful...Horrible horrible customer rep and service QVC...Will never order from them again...Horrible horrible service...

I would like to know why is it that loyal customers who spend quite a bit of money on QVC never get perks. Why do new customers get money when they first open a account. We who spend would like an incentive like the new accounts people. Secondly, what happened to your hosts -- we are left with those that are almost dead. No personality. Very flat and unsure on delivery. What happened to Antonella?? We need entertainment as well as information and these hosts fail in both areas.

QVC website ordering has got to be the worst I have ever run across. I am trying to place an order on there and it keeps getting cancelled time after time after time and not sending me an email, not calling me and no communication except when I go to check the order status it's been canceled over and over again. This is the third time that my order has been cancelled with no reason. I have been ordering from QVC with no issues for the last 3 years. Not sure why this year is so different!

Receiving items from QVC is not quick, even during normal times. It usually takes 10-20 days to receive an order. Returning items and getting credits takes even longer, per QVC's automated message, 17 days from delivery to shipper. This is unacceptable. Other online businesses ship products and they are received the next day, with free shipping. Return credits are given immediately after delivery to return shipper. QVC needs to establish better delivery and returns for their customers.

I ordered a few items from QVC that total 400. I paid with easy 4. The finance team canceled my order. I called left my name, number for and explanation for the cancellation. No one replied. Don't shop here. If this is how they treat people, they are not worth your time or money.

I ordered a Apple laptop for my business on 07/14. Trying to save a lil money I set up 3 installment payments. I paid the installment. Ordered went through. Great. I received confirmation email. Everything was good. I checked my email a couple days later because I did not receive the item was shipped yet. So I log on the QVC website and they CANCELLED my order!! I didn't receive a phone call, email or anything regarding this. So I call customer service and they state they don't know why my order was cancelled. I call corporate and leave a message on the president vm. Two hours later I receive a call from corporate customer service and the lady is very rude and nasty. She tells me they don't ship to new customers who never purchased anything from them. I ask her why they charge my card and she states, "We didn't charge your card anything. Take it up with the bank." DON'T BUY ANYTHING. COMPANY IS **. RUDE AND DISRESPECTFUL.

I placed many orders with QVC over the years. I have kept the majority of purchases. YET, when I needed to make a return, I did so within 30 days. Policy states they are happy to accept ALL returns...no questions asked. Not the case. My account was shut down due to returns despite multiple purchases I kept and used. That was 11 years ago. Really? I find better deals going directly to manufacturers or secondary sites like Amazon. If they think they run the online/cable home shopping world; guess again. This dinosaur is extinct.

I've purchased from QVC intermittently over the last 20 years. I've found in the last year that the quality of their products, mainly fashion products, has decrease greatly. Prices have increased. Quality control is abhorrent. They charge flat per item s&h, ripping off those who order multiple items because the ship the items packaged together. They charge return shipping. Their shipping and refund times are awful. Refunds are inaccurate - I've taken to using big black marker highlighted in yellow to make it clear that I've paid my return shipping because otherwise they charge for it. I miss the time when QVC actually did stand for Quality Value and Convenience now it's more like Questionable Variety of Clutter.

QVC says that they accept returns within 30 days if you're not happy with the purchase for any reason. Today I received a letter from QVC stating due to the amount of returns I have made they have canceled my QVC account! What the hell QVC. If most of your product wasn’t junk I would not have returned them.

I placed my last order with QVC on, 6/21. Today is 7/8 and it still hasn't shipped. I've chatted with customer service 2 times about cancelling the order and they claim they can't cancel it because it's "In Process". It's been "In Process" for 3 weeks! Both reps told me to just send it back when I receive it.? It's ridiculous. Not sure why their shipping is so slow. They claim it's because of Covid 19, but Amazon doesn't have a problem getting items shipped and at your door in 2 days!

I have been a frequent shopper on QVC for many years. In the past they have provided good products and great customer service. This is no longer the case. Three times this year, I have ordered products that show available on the website and when they process the order, it is no longer available. They are overselling the merchandise. I have two pending charges on my AMEX for items that were ordered but customer service says there is no stock available for shipment. QVC is still selling the product online and does not say that it is unavailable! They are tying up my funds! Live chat with customer service was of no help. They were polite but offered no plausible explanation or satisfactory outcome. If QVC continues to operate like this, they will continue to lose customers. I am taking my business elsewhere.

I used to purchase almost everything besides food at QVC and spend at least $4000.00 a year through the Q. However I am cancelling my account with them because of their ineptitude and rude customer service representatives. The last straw was when I purchased a tee and it took almost 5 weeks to receive tee. It was not listed on back order but was listed as " in the process of shipping", and so I could not cancel. So in order to return an item which I no longer needed because by now I had found another tee, I had to.

I ordered from QVC for the first time last week and was unpleasantly surprised that the item I received seemed cheaply made and lacked luster so I sent it back to find out I was charged 9.00 for the return. I then cancelled an order within 24 hours of another ring and was told I Could not cancel so I would need to send it back and pay another 9.00. I will NEVER EVER USE QVC AGAIN EVER.

I’ve been a customer with QVC for a few years now. I’ve placed orders and received some and some I didn’t received. I call customer service letting them know the issue I was having and they did nothing. QVC wanted me to pay for those items I did not ordered. The other problem is I had Identity theft backing it up with a police report. QVC totally ignored the report and what I explain to them. Then I received a letter saying my QVC account was closed.

I have ordered from QVC many times and have always loved everything I bought. Also, loved the fact I could pay for it over time. However, recently during my shopping experiences I have noticed a very limited selection on many things. I was looking for a computer, where there used to be HUNDREDS of options, I was looking for a new Blender where I bought the Ninja before, now hardly any options. They have cut their inventory to a minimum. Also, used to be a lot of item spread out over 5-6 payments, now most everything is only 3. I will still shop here but very disappointed with the site recently. Horrible inventory selection and payment options.

I have heard NOTHING from QVC about the gift bag I was to receive with purchase. I received the item I purchased but not the gift or an explanation. This is extremely poor customer service. I have no idea if my purchase helped or if it wasn't recorded, got lost in the mail, etc. I've been a customer for many years. If I don't hear from someone I will cancel my acct and be sure to post how unprofessional QVC is and warn others about the abysmal customer service in this company.

Clothes. The last two items that I purchased from QVC has been on backorder. One in being in process for over two weeks and then finally was told it is on backorder. Just checked another item and it now states it is on backorder. It looks like to me that they are overselling items that are not available. Before they would tell you in the beginning if the item was on backorder. STOP OVERSELLING ITEMS THAT YOU CANNOT SUPPLY.

I ordered a computer MSI. It was 1299. I found it for 999 on other sites. It doesn't have the features it showed on QVC. Ok fine I got over charged. OK... but I had it on ezpay. I wanted to update it to another card. I had issues with my bank card and my bank issued me another one. I at no time ever gave this new card to QVC. So before I could update it online boom they took the payment. How? I never went in and entered this. So I called customer service and they tell me I called on 6/10 and gave it them. THIS IS EXTREMELY CONCERNING. They said I called at 12:01pm, couldn't give me the number and the rep was so rude. I asked for it to be reversed. 5 days to hear from the business office. I want to know how did they get this number from my new card when I live alone and I never gave them this number, This is scary beyond belief. Stay away from QVC.

I ordered 3 pc Cottage Farms Artist's Veronica Collection on May 7. Said EDD May 19. Did not receive then got an email May 27 saying my order had been changed (??) and new delivery date June 6. Still have not received. Tried canceling online. Get an oops can’t do that error message and to call their number, tried calling the number about 5 times can’t get a person so tried live chat. That doesn’t work either so finally sent 2 emails now and got a no reply email back finally that just says due to covid19 it will take several days to respond to your email. Seriously!!!! I have had no issues ordering and receiving products from anywhere else including their sister company HSN. Totally done with QVC!!! They should take lessons from HSN customer service!!!!

If you purchase a product from them and have an issue, it's next to impossible to contact them. They do not have a contact us form and don't have a phone number on their website. When I Google their number and called it, they don't allow you to talk to anyone, rather they put your through a serious of automated options that don't take you anywhere. Hence it's all a game that the play with you as to evade their duties as a seller to handle any issue. Literally the only way you can resolve something is to file a dispute with your credit card company which is what anyone should do. In a nutshell, this seller is truly a bad apple in my opinion, I would stay as far away as you can from them.

My mom purchased a 2013 Apple laptop from QVC for $1,200. When I found out it was 2013 and actually costs around $250. It was too late. Once you open your computer, it's final sale and QVC doesn't accept returns. DON'T BUY COMPUTERS FROM QVC. Go to real dealers like Apple, Walmart, Staples, Office Depot. Don't get ripped off like I did. My computer is so old it won't even update plus no HDMI port. For the money my mom spent, she could've bought a 2020 Apple computer.

I have ordered 4 bracelets at the end of April, understanding there may be a shipping delay due to Covid. I have received an order confirmation with no further communication for over a month. I tried to call to no avail, the online access to my order wasn’t available. Only in early days of June I was able to get through on the phone. I was told by several agents that my account, base on my phone number was closed. I explained that I never opened an account, never closed one and simply ordered online as a guest. At first they reference year 2007, when I didn’t even have this phone number. Then, referred me to some collection agency, which didn’t have my record, of course. Several agents had no desire to even explain what the closed account means and who closed it. Only the 6th person checked the actual shipment status and told me when to expect the package. Who are these people answering phones? Are they outsourced prisoners???

Tried to cancel 2 days after order. Was told could not cancel, as order is in process of shipping. Called again week+ after for tracking, was told not shipped (with no eta) and that order was locked (could not be canceled). I did receive product and now being asked to pay for return label and shipping. Makes me wonder how much money QVC is making by trapping consumers into paying for what is advertised as 'free returns'. BTW, $$ will be taken out of refund (they don't say how much). IS THIS LEGAL?

I usually make smaller less expensive purchases from this company. Like I use Tracfone and get them from QVC. I haven't had a problem with that yet. So I decided to try something more. I ordered a TV. The TV was delivered absolutely destroyed. It looked as if it had been speared by a forklift. I called them up to get another 1 sent. They told me I needed to send that 1 back first. Fine I sent it back to them. By this time 3 weeks have passed since I placed the order and the tracking info says they have had it for just under a week. I called them to get the tracking info on the TV expecting it has already been sent. Of course it hasn't been sent. They haven't received the TV is what they say, "Just give it a few more days and it will be sent." Fine I wait another week. Call them back. Same thing again. They haven't received it. I say I'm done. They have it. I give them the tracker and demand a refund.

I've been buying from QVC for a couple of years without any problems until recently. Ordered 2 items. One on 4/28 and one on 5/10. The first is still "in process" as of 5/25. It was not a waitlisted item at purchase. The second one is shown as "shipped on 5/17" with an expected delivery date of 5 /20 (5 days ago!) Tried calling Customer Service but cannot reach a "live" person. Automated message states no one is available. I understand that Covid 19 may have an impact on shipping but I don't have the same problem with HSN, Bealls or Amazon. Unlikely I'll purchase from QVC again. Not worth the frustration.

Placed an order on May 6, 2020, which I never received. Called and was told there is a delay and would receive by May 20. Well, still not received as of May 22. Called again and now there is another delay. How can an in-stock item be available for purchase and take this long to receive. I cannot even cancel the order, either. They should have not offered this for sale. Should have better customer service practices. Done with them for good. Buyer beware.

I first purchased the Isle Of Paradise tanning oil in February and was unaware it would not be "shipped" until MAY. I was then charged twice for the same item. Once I got the charges taken off my account, I was charged the wrong amount for the lotion. I tried calling everyday for a week, and emailed the company's customer service with NO RESPONSE. A week after the item was supposed to have been shipped I finally got ahold of a customer service rep who told me it was being shipped and I would receive it in a few days and she would make a note about the wrongful charge. Called back three days after I was told it should have arrived and was then told it had not even been shipped yet.

Entire experience was a joke... to the point customer service told me "YOU should have paid attention". OK... my fault and it will not happen again. And I was so looking forward to seeing that bug zapper on the porch of my double wide...

QVC has a credit pending on two of my credit cards for prison have not received. They have not credited my cards and it’s been over a week. I have tried and tried to call. They will not answer any calls. I did the online chat and they said they couldn’t help me.

My order was set to arrive 2 weeks ago and hasn't moved from a shipping location across the country for 2 weeks. I've tried calling and they say they're too busy to have a person talk to me so it's all automated. I can't cancel an already shipped order online and they've never responded to my emailed inquiries. At this point I think the company is possibly a scam and ripped me off hundreds of dollars. I know shipments can be delayed a little bit due to covid19, but the lack of communication isn't something I've experienced with any other vendors.

Was placing a order in November. Popped up that I could save $40 on my first purchase. Applied for the card. Said my application had to be reviewed. So the card came later. The time to get the discount passed and there was something I wanted to purchase on QVC so I called and ask if I activated the card and made a purchase I would get the discount. They said yes no problem!! So I did. Got my bill. No discount. So I called and ask and they said, "No. It’s your second purchase." They are putting a note on my account.

Buyers Beware! QVC # **. On Friday, 4/24/20 checked my Discover credit card statement to see a pending charge from QVC for a canceled order on a computer that had been delayed over a month from the time of order (an HP laptop). Called QVC and spoke with Sydney regarding my canceled order for computer which I canceled on the 15th of April. Told her I called three times prior to QVC to find out the delay in the computer being sent and finally canceled my order on 4/15/20 with LaWanda at QVC at 4:35. She said the order was only "partially canceled" and not canceled with the vendor so they are charging my credit card and sending out the computer and it is my responsibility to return it. I said it is not my responsibility to return a computer that I have canceled after so much trouble with customer service.

I made a purchase for a tv from QVC. The order was processed fine until 3 days later I get an email saying to call them to verify personal information or the order will be cancelled. Keep in mind they have billed and shipped a prior item to me with no issues using the same payment method. They inform me that my bank is saying that my billing zip code isn’t correct so they have to cancel the order. It makes no sense how all of a sudden the zip code doesn’t match when it matched on the previous order just fine.

My purchases from QVC are only occasional now, yet I have noticed that the quality of merch has declined, QVC C.S. has also rapidly declined over the last couple years. Most recently, I ordered a casual shoe in 2 sizes. They arrived in separate thin plastic bags at different times. NEITHER show fits. In order to return them I have to incur a shipping expense twice. (They cannot be placed together in one of the original plastic bags.) Most dissatisfied. A minimum of $14.00 to ship back, deducted from my credit due. Racket.

I've always loved QVC and never had a problem until now. I purchased a Macbook on 4/15/20 due to working from home and online school. After I placed the order, my mac died so I went back and updated my shipping to overnight. They authorized my card twice! It's been pending $736 since Wednesday when it was only supposed to be $372. Since then, I have been back and forth calling both my bank and QVC. My bank is stating QVC is holding the funds and QVC is stating it's my bank.

Let me first say, that after waiting on the line for 45 mins, the absolute LAST kind of person I wanted to take care of my issue was just absolutely RUDE and with a MAJOR ATTITUDE. This was my SECOND time attempting to purchase a MacBook Air. The first time they said my order was canceled by them because my husband used his account under his name with my credit card. So, okay that's fine. Then, my husband makes an account for me and puts a down payment on the same product but this time with my name on the account and my name on the card. Everything matched! I get an email saying, that my order hasn't shipped due to additional info they need. (GRANITE, I paid for express shipping). I call, waited and waited. Finally, this RUDE lady answers the phone with an attitude in the tone of her voice.

First, the customer service is the worst I have ever dealt with. I ordered two pairs of Bed Stu sandals in size 7. I received a size 11 and a size 8. I was furious considering they were 180 per pair. I contacted Bed Stu company myself because QVC is never any help. You pay more to return an item than you actually pay for The item itself. They are a joke.

QVC decided they don’t want my business. I placed an order for an iPad this morning and I went to check the status of it and they cancelled my order, I didn’t get an email and I didn’t cancel it, I called them and they said cancelled my order and closed my QVC account claiming I had no phone or email address, how was there no email if I received an email Confirmation of my order? I did have a phone and email on the account and they charged my debit card and said the charge will be returned in 3 to 7 days. I asked why they didn’t just email and they claim they don’t do that. The product some negative reviews so maybe it’s a sign. I am going to wait a bit and when my birthday gets closer order from Amazon, Best Buy or Apple itself.

I have been very satisfied with the items I have purchased from QVC but I have a complaint, during Covid-19 I found out that they are shipping items out of their NJ warehouse!! NJ is a hot spot for the virus! Wipe down anything you get from them! Not good QVC!!!

Customer service is awful. Lied multiple times. Double charged for monthly payments and was told there’s nothing they can do. God forbid you want to speak to a supervisor. Worst company I’ve dealt with.

QVC's customer service was amazing. They were really quick and happy to resolve my problem and I left very satisfied. I couldn't recommend them more. I am a very happy customer and will continue to purchase from them due to my experience. :)

I purchased many many items before the holidays, several thousands. Got sick, did not do holidays so with their return policy "send it back for any reason" I did. I asked for an extension and got it. I had to hire help to get the many items returned as I could not do it. Well they sent it all back to me. So I called them on March 2nd. (Thank God I recorded the conversation.) She promised me that once I got all of the merchandise back that I then could return it, that it was a mixup in the warehouse.

After paying my monthly QVC bill I tried to go shopping. When I checked my account QVC had taken the $146 in bills & then hit me for $444.64 for no items ordered. After speaking with them I was told they were sorry & would send a form to the bank telling them to release the funds back to my account. This has gone on for 3 days now and they keep lying about releasing my money. The bank said as of Friday no release had been received. QVC lies just keep adding up. They also said they would pay any overdraft fees. $140 worth would also be reimbursed. Total money out of my account due to QVC shady practices $584.64.

I decided to purchased two item from QVC. I was sucked in that if you open a credit card with QVC AND make a purchase, you would receive a $40.00 credit off your bill. I opened the card, made a purchase. I ended up returning one of the items, but kept the other item. I have not, and apparently will not ever receive the credit, EVEN though I have an email from QVC stating “Because you only returned one of the two items on the order I have sent a request in to refund the $40.00 so it can be used on a future order. Please allow 5 working days for a response to this request”.

I purchase Two denim jackets from QVC on March 1st. I was waiting for the confirmation of my receipt. I immediately called them. Customer service lie to me. I called again to cancel on March 6th. They only canceled one jacket and they indicated to me that it was late to cancel. Second jacket it was en route. I called back March 6th. They lied. they only canceled one jacket on March 6th and it did not cancel the second jacket it's en route March 11.

Qvc is a joke. My wife and I moved one year ago and have ordered several things. They all get to the old address one thousand miles away. After several calls to customer service items still go to wrong address. Very pissed off at qvc. It is not worth all the aggravation.

I ordered a Samsung Cell Phone with the 1500/1500/1500 package. The order was placed on Money February 10, 2010. I sent the Postal Money Order Via Priority Mail ** within an hour to their POB 1900 in West Chester PA. QVC received the Priority Mail and full payment in the form of the Postal Money Order on Thursday February 13, 2020. Check the tracking number. QVC never sent a email confirmation for the receipt of payment nor did QVC sent the email confirmation of the shipping notice.

I purchased a laptop From QVC for my wife for Christmas. She complain to me that the power supply cord gets extremely hot which it does. I called QVC to get a replacement cord. It is now February 14 and I do not have it. They had no problem taking my money or taking my easy paid payments and yet I still have no cord and when I called customer service all they can tell me is that they are still waiting to hear from the manufacturer. This is a joke. I have waited for this cord for weeks now. It’s a simple fix. It’s a no brainer. Their customer service reps can’t even give you the correct answer or take the time to do any research. I will never ever again purchase from QVC.

I purchased a box of Cheryl's Valentines Cookies as a gift. Via my order details, I was told that my cookies would not be delivered until February 11th which would be perfect. WELL... THE COOKIES WERE DELIVERED TODAY, FEB 4TH. which is too early. I WOULD HAVE NEVER NEVER NEVER ordered them as a gift if they had been truthful and said my cookies would be delivered on the 4th instead of the 11th. This company never fails to disappoint me. I should know by now not to believe anything that they say.

Like so many other reviews and reviewers, my recent experience with QVC and their selling partners, leaves a lot to be desired! I ordered pies to come to Northern Ireland as I have done multiple times in the past. 4 weeks passed and no sign of my delivery. I checked their site and it stated these had been sent and delivered. I contacted QVC, who stated they'd get a replacement sent. No notification from QVC, however their website stated it had been posted. Again, I gave it 2-3 weeks, but no delivery. I contacted QVC, who told me that the company don't post to Northern Ireland!!

I ordered two pod rocking chairs on 11/30/19. They finally arrived a few days before Christmas so I wrapped them and gave them as a Christmas present. Imagine my chagrin when they turned out to be red when I ordered seafoam. I called QVC on Jan. 6th to find out how to return them. They sent me an email saying a Q label was attached. There was no attachment. The link in the email only took me to a form to enclose with the return, but no label. I called back and they said they would mail me the labels.

Christmas is coming. It’s December 4. And my wife and I are excited about a new knife set we just ordered. Will be perfect for the holidays. Expected Delivery date is 12/12 Guess what? December 12th and nothing. December 30th and nothing. January 30th nothing. Like WTF????? Can’t cancel the order because it’s from a different vendor. Went out and bought a $3K knife set somewhere else. Tracking check today. Scheduled for 2/2. Guess what’s getting refused the the UPS man comes. NEVER AGAIN. EVER!!!

They try to rip you off every chance they get. They never delivered my order, did of course charge me for it, a few weeks later they send me a bill for the 6.95 return label!! I never even received the order. I will never buy from them again!

I ordered 3 sheet sets from QVC as Christmas gifts. I decided to use their 5 payment plan and received the sheets. One person thought the sheets were too thick so I requested a return and refund. I immediately returned the sheets, and was charged more for the return than I was charged for the original shipping. QVC emailed that they received the return. Then, before I was refunded, I was billed the 2nd payment for the sheets that were returned.

I ordered my daughter a mattress off QVC. I placed the order on 12/14. Now I expect some time to deliver but 30 days later and still no mattress delivered. They use XPO and I wonder how many customers they lose because of this delivery company. The guy comes out but it's raining and he claims he can't into the drive way without hitting another car across the street. So I'm like okay but instead of putting me on schedule for the next day I wait week. Okay the new delivery date is set. I get the confirmation call but the delivery time comes and goes, no mattress. XPO talking about I was scheduled but never assigned a driver and it will be another 2 weeks before they are in my area again!! I ended up just canceling my order. Ridiculous.

This 14k gold adjustable 22" chain was a birthday gift to me from my mom. I have now had to replace it 3 times and it just broke again! It is way too thin and QVC will not help me. I have had the chain since 2016 and during that time again, it has broke now a total of 4 times and has been replaced 3 times. I called QVC and they will not return the product and keep pushing me on Eternagold.

I ordered a Juniors Cheesecake from QVC on December 14, 2019 for $49.98 and REQUESTED EASY PAY when I ordered it online. The first Easy Pay amount of $8.33 was made. Then when I received my credit card statement I noticed that I was charged another $8.33 FIVE times on the same day, hence, charging me the rest in full. I called customer service with little help from the young man that I spoke with. He simply explained that it was paid on EASY PAY on January 2, 2020 in 5 payments on that same day. So much for Easy Pay! I've read other reviews stating that they've been charged full price too and not on Easy Pay as requested.

12/10 I placed an order from Qvc. I purchased a treadmill and elliptical. Qvc gave me an estimated delivery time 1/6. Now it’s 01/15 and I’m getting nowhere. I still don’t have my items, I’ve been transferred to gazillion departments... Been told CEVA Home Delivery called me numerous times and I didn’t answer, that items going to be delivered.. next week and then week after, that someone would call me... basically all BS. Ceva home delivery doesn’t even have any info on elliptical. It is super frustrating!!!! I wouldn’t order from qvc again if they pay me. I would give negative stars if I could.

I ordered a 100.00 QVC gift card, which I do every year. The recipient went to order and it was declined saying 0 balance!!!! I’ve called qvc and gift card company and have gotten NOWHERE. I left a message on the president's number Saturday and if I do not get a call back Monday and money returned I will file a class action lawsuit.

QVC ignoring emails about a refund of returned item. Once QVC have your money they are no longer interested in you as a customer, their customer service/customer care is appalling. I have emailed them numerous times, received the odd email requesting further information, once I provide the information I am ignored yet again. I have also provided proof of return, yet no response again. Why do QVC not care about their customers?

I never thought I would go through this with QVC. I received a package Jan. 2 and needed to pay postage. When I called QVC the representative said I had an over due balance. I found out majority of my time were on easy pay. When I started purchasing from QVC I have always paid the full total on all of my items with my debit/credit card, because I have other bills to pay. I never wanted to owe QVC or any other. I found out I owe QVC easy pay approximately $400.00. I'm on a fixed income but to get rid of that bill i pulled out my purse and paid them off. I feel like QVC has a scam going on. If you look at their demographics it's all older working class retire people. QVC will never scam me again.

I have never had a really nice Christmas tree so when I saw the 7.5 Starry Light Christmas tree on QVC I fell in love and decided to make the (VERY expensive) investment. I bought it in November, by Christmas 2 of the sections (3 sections total) lights quit working. I called QVC and they told me I had to call the manufacturer. I called Santa's Best and they replaced the sections in January. The 2 new sections did not quite match the original base section but I was going to just live with it. Now this season 1 of the new sections lights are starting to flicker in random spots.

On Christmas eve I decided to order a product for the first time ever. When the site processed the payment, it took the money twice. I thought it was a glitch, but I saw I had an order for one, checked my account and the money came out twice. I emailed QVC because I knew for the next two days no one would reply. They never responded to my email. I tried online chat, but no one replied. I called and the customer service person said it would be immediately put back on my card. Three days later, it has not been refunded. I called to cancel my order because I'm annoyed and now want all of my money back. The customer service person flat out lies to me and said it's already been shipped. I went into my account again, and it says the status is still "in process." They owe me $354.60. I just want my money, and will never make the mistake of ordering from them again. And will warn anyone and everyone to stay away from them.

David **. If he would explain the features and benefits of the item instead of telling how many green are sold or how many orange are left I might start watching that repeating crap again. Can he sell anything?

The lady on the phone made NO sense saying she needed a new email address to reset my password. I believe she was trying to tell me she was sending me an email so I could reset my password. She sent the email, then hung up on me. I called back, explained the situation, got transferred, explained the situation again, and in the meantime was able to access my account again. My item was no longer in my cart. As I was looking for the item again the "customer service" rep hung up on me again. Horrible Horrible HORRIBLE.