QVC Reviews

I ordered an item online that was on-air. When I received my confirmation email I noticed that the picture was different than the item I ordered. I called to correct or cancel the order and they said that I had to call back at 7 AM. When I called back at 7:05 they said that it was too late to cancel. This is being sent to an elderly lady in California. They told me that she would have to mail the item back to get my credit. So I have to pay return shipping for an item that was free shipping. I am done with QVC. I closed my account today.

On November 22, 2025, I placed an order for 3 different items with QVC. A payment authorization for $251.54 was placed on my PayPal account. On November 25, QVC cancelled 2 of the orders but shipped 1. QVC later completed only $25.79 of the charge (for a small shipped item), leaving $225.75 in pending authorization status. This authorization was supposed to be automatically released once the cancellation was processed. It has now been over two weeks, and QVC has still not released the authorization hold.

I purchased a Kitchen aid mixer stand, 7 quart. I purchased on December 2nd and they sent me an email stating my transaction was canceled on December 8th. I've called QVC asking about why they canceled my order. Then I'm switched to another 1 800 number. Basically I've been getting the runaround with QVC. I will not buy from QVC again.

.I am writing regarding Evenflo REO Revolve 360 car seat purchased December 8, 2025 (Order # **) -28 days have passed with no delivery, no tracking details, and car seat. I placed an order with QVC back on November 08 for a green Evenflo 360 car eat. I have yet to receive the correct car seat. On two separate occasions I was sent PINK car seats. TWICE -which QVC admitted was their error. I have since returned both PINK car seats. I had been told the green car seat was being expedited and should ship in 48 hours.

These effin jerks charged my card for almost $200 when I placed my order and then canceled the order almost immediately without refunding my money!!!! Do not charge your customers until you approve the order!!!!! Never purchasing from them again!!!!!

I ordered online on the 30th. My item didn’t ship for THREE DAYS! They apparently ship using donkeys or something because my item won’t be at my house until the 9th. I ordered because I got a favorable recommendation about a specific item from a friend, but there’s no way I’ll be ordering anything again. My contacts, when I order regular shipping instead of ‘lightning fast’ arrive at my rural address in three days. I ordered wool insulation for my whole house and the two massive pallets shipped from Utah to rural Vermont in less than a week. This is just lazy business practice. There’s no excuse for not shipping the day an order is placed.

I was ordering my son a Nintendo Switch 2 bundle for Christmas for the very first time. I had it set up to come off my Discover credit card monthly. They cancelled my order because this was my first time. I called them 3 days later because they had not released the charges of the following:

Called cust service in item (a trifold mirror) and they had the nerve not to give me a the sale price of 19.98. Their cust service rep and manager has the audacity to say they couldn’t give me the same price bc that was an old show. I said that a network issue not my issue. I canceled the order, and WILL NOT ever again. A billion dollar company and they nicked dime me $6.00. Pitiful! Attached is the photo 19.98

I bought an item from Peter Thomas Roth back in summer. They had it on easy pay. I don't like easy pay because every time they bill you, they charge a service charge. I called to pay the whole thing off with another card. After several months, I got a bill yesterday and a late charge! Who is running this company?

DO NOT BUY JEWELRY FROM QVC!!! It took years for me to discover I had been swindled. Read on to see why... During August of 2009 (yes, 16 years ago) my wife saw a 14k gold necklace on QVC that caught her eye. I love my wife and like to buy her gifts that I know she will enjoy. What I don't like is to be RIPPED OFF. I bought the necklace which cost me $332 plus $9.22 s&h plus $28.15 tax for a total of $369.37. Photo of it is below.

What nightmare I've experienced with QVC! I've been an active customer for decades and never experienced such incompetence and indifference with recent errors on their part! I returned an item and instead of getting my requested refund, then sent me another of the same item weeks later. So here I am properly packaging and driving 10 miles to the post office to return it, hoping for my refund! Then, out of the blue, a second item I had returned - also for a refund - was suddenly on its way to me as well! It happened AGAIN!!!??

The Lock & Lock set of 4 large mugs need some improving. Perhaps I missed the sales pitch with David Venable raving about the uses when he mentioned that tomato stains the inside. I know plastic from "yesteryear" stained, but figured Lock & Lock had that figured out and these would be stain-proof. Set of 4 were touted and packaged for gift-giving, but afraid not. Have to jump through hoops to remove the stain after each use? Not convenient in my kitchen. Would return them, but the outside box has already gone to recycle. Cannot give as gifts with a clear conscience, and household of 2 senior citizens cannot use 4 mugs. Very disappointed with QVC sales and Lock & Lock quality. Cannot recommend them!

Item from QVC never received, but my CC was charged. Customer Service stated it was delivered, but although I requested several times, they could not produce a proof of delivery. Then they just stopped responding.

Customer over 20 years and I am done! I returned some napkins that I didn't like. They were not refunded so I called customer service and they were refunded. They had been returned with another item and the other item was refunded. Today, I was recharged for the napkins so I called customer service. I was told to figure out what the other item was and call back. When I was able to figure it out based on the review I wrote, I called back and was told they had to speak to my husband (first time for that) because the name on the account was his name. It has always been in Mrs and they have been asked repeatedly to put Mrs in the account name. It's my card and I am the user. I am so DONE with QVC!

I received an email on October 26 about a purchase I made. I didn’t make the purchase. Someone got into my QVC account and ordered a phone. The cost of 2 charges is over 800.00. I immediately contacted QVC to make them aware it was not me. They said they would cancel the delivery and told me the charge should not of gotten my account until the item shipped. Well, it did but they said the charge would drop off my card in 7 to 10 business days. I then contacted my card company, and they deleted the card and sent a new one. It’s been 15 days I’ve yet to see my money back on my card. I have talked with 6 different employees there and I get different a different answer each time.

I put in the promo code for a coat, but it wouldn’t let me apply it for no reason whatsoever. It fit all the guidelines, I checked several times, so there shouldn’t have been a problem. I called QVC customer service and was kept on the phone for 40 minutes as the rep tried to figure out why the website wasn’t allowing me to apply the promo code which would take off $38. She said there was no reason I should not have been able to use the code for a discount. She finally said she would do it manually and after reading the info of my card, my address, and the order number to her at least THREE different times, she told me she could not give me the discount but could not tell me why.

Very, very disappointed. If there was a "0" star I would have selected it. I have called several times to get a return label for a damaged item. I was told by several QVC employees that I would not have to pay that the $10.95 shipping would not be deducted from my refund. WRONG! I got a third person and he said that this is the charge no matter if the item is damaged or not. I WILL NEVER NEVER PURCHASE FROM QVC AGAIN!!!! Terrible customer service!

I had made two purchases and had to return them the card that I had put the purchases on. Had been hacked but they had my new card on file. Was supposed to apply it back to my Visa card that was on file. They told me they would. A week went by. Call them again. They told me they could not do that. It had to be applied to the original card which is a bunch of bull. So now I am having to wait probably 2 weeks for them to decide to send me a check in the mail. This is ridiculous. Poor business management. If you have a card on file they should use what is on file. Life happens. Things change. Get it together QVC. If I could give you a zero I would.

I purchased a Keurig dual coffee machine. I used it for 3 days and the K Cup part stopped working. I called customer service. They informed me that I could return to QVC for a refund or call Keurig for a replacement. When purchasing a product I, as a customer expect the product to work, not work after 3 days. I wanted to give QVC a second chance after an initial terrible experience. I will never purchase from QVC again. QVC, you should do right by your customers. Never, ever shopping here again.

NO package was delivered to my house. No one verified delivery by knocking on my door. I have provided a google map of where my house is. I have also included pictures of my front door and the front of my house, the address on the front of my house as well. Somehow I doubt this was shared with the delivery service. The delivery service you use have no idea where they delivered my shelves. There is nothing timely about this at all. Give your delivery services < 1 star. I'm so dissatisfied with your services. I require a full refund since you cannot deliver my ordered shelves. Elevate this to your supervisor please!

Fraud. Company sent to collections. Called me many times with autodialers. Emailed me countless times. Put things to collections despite me confirming with them many times that this was fraudulent. Clearly a scammy fraud.

QVC is awful. I give zero stars. First purchase and last. I will never again. I ordered oil control Clinique for my husband. They kept sending incorrect item and quantity. They do nothing to satisfy and keep a customer. The customer service is awful, they just don’t care. Beware never order anything from this company. Hoping I get my refund and they don’t keep my money.

I purchased a HP laptop in July 2025, just had a chance to take it out the box to use, upon trying to use it the laptop kept shutting down, I called QVC and was told that 30 days had passed and I can’t return, wth, I’m still making payments on something I never had a chance to use. The worse customer service. Will not be purchasing anything else from them. Horrible experience without any resolution. Please don’t purchase electronics from them.

8-18-25 I got an email saying I placed an order, which I did NOT! I figured it was a scam email, so I ignored it. On 8-28-25 I got a call from QVC 1-800-367-9444 requesting I call them back regarding activity on my account. Then I was at work on 8-30-25 at my business, and logged into my PayPal account and saw I had a charge from QVC. So I called QVC from my office phone at 1-800-345-1212, and had them call me back as such a long hold time. They did, and I explained that I did NOT make this purchase, asked what I should do to get this corrected as I thought it was scam. They said that was why my account was flagged and their customer service called me a few days ago. THEY told me to go into my PayPal account and dispute the charge. They would close my account so this wouldn't happen again.

For those who complain about the prices - do the work and compare prices before you buy. Thank goodness for easy pay-helps balance the cost of higher purchases and avoids excessive credit card debt. Use QVC wisely and it will pay off for you. Helped me afford my Vitamixer, Kitchen aide blender, high end make-up products and Barefoot Dreams. Again - do some research and add a little common sense…QVC can become a valuable and fun resource for you! And for the record- I know of several young folks who watch- it’s not just for the elderly!

QVC lies to their customers just to sell them their products. They try not to correct their mistakes. I don't recommend anyone to shop here, they send wrong sizes when you specifically ask for a specific size.

Terrible customer service and cheap shit, not worth a damn dime, never again. Y’all are trash. Long hold time, just not worth your time or money. They put stuff in your package and charge you for it, shit you didn’t order

Ordered 2 things at the same time on QVC. One of the items I received an update when it shipped, then that I should expect it two days ago. Two days ago I got an update it should be here tomorrow. Delivery 12 days after the order was placed when their website says 7- 10 days. I've ordered from them a lot so I know they don't get things delivered when they say. The other thing I ordered is still showing up as a pending order so I called to find out what was going on. Customer service told me she's been seeing that orders are shipping out on the day we are being told they will be delivered. She said if I don't see that the second item has been shipped by the time I get the first one (12 days after the order was placed) to call them back and they will re-issue the item. SO I can wait another 12 days? I asked to cancel the second item but was told they can't because it's too far in the process. It looks like it hasn't processed AT ALL. This will be my last qvc order.

I use to be a big fan, I would have a package arrive daily from QVC…now the absolute worst. I placed an order more than 2 weeks ago, tracking information shows it was supposed to be here today (Friday) but you can see on the tracker that it hasn’t moved from the facility since Monday. On top of that I waited over an hour and a half for customer service to then tell me I had to give it a couple more days.

I bought a pair of Spring step slide sandals. When I went to wear them, they gave me blisters. I returned them and they sent them back to me, indicating they this was over 30 days. I explained to them I got them before summer, and I was not going to wear sandals in the winter, and it was only 60 days since I had got them. They refuse to take them back and I am out 100.75 for shoes I will never wear. I have been a long-time customer and have spent a lot of money throughout the years and for them to tell me they could not take the shoes back over 100.00. I don't need to do business with these people. I am very disappointed but I cannot do business that could not take them back after I explained I got blisters. QVC, you lost a customer.

DO NOT ORDER FROM QVC. You won’t get your product. In my case dog gates. When you try to fix the problem you have to down load a tracking app. It doesn’t track. QVC acts like they don’t know any of your info when you send it. How are they still in business. This was my first and last order. I just want my money back and they won’t honor their agreement. STAY AWAY FROM QVC.

Customer service is unreachable! They say they will call back but don't! A recent order was to be delivered today but UPS says the receiver declined it. I wasn't even home at that time! Why would I refuse it? Very disappointing!

I am really upset with QVC. I ordered the American Leather Handbag on 8/22/2025, order number **. Tonight I went to check the order status and saw a note on the order that said call customer service. After waiting 25 minutes I was connected to a customer service representative who said there was a computer “glitch” with my order and that she would have to contact corporate to see if the order could be sent. I have never experienced this type of situation before. My main complaint is that I should have been notified by email or phone to be made aware of the situation.

On May 11, I ordered a Sun Joe weed trimmer. Received it on the 15th. Set it up. Used it one time. At the end of May ended up having surgery. Had to have a lawn service do it. Used it a second time at the end of July. Went to use it yesterday and it no longer works. Call them and they don't guarantee anything that you buy from them so they said I couldn't do anything and if that's the kind of Customer Service they're gonna have them done ordering from QVC. I've ordered plenty of stuff in the last few months, but I'm done.

Be careful buying from QVC and their sister company HSN because they use trick photography. Camera work angles and production techniques make the products look larger, vibrant, and of better quality. I only watch when there's nothing else on TV but I become angry when I notice the camera work deceivement.

My wife ordered a heated blanket off their site. Confirmed the shipping address and even took a screenshot of the correct shipping address. They sent it to the old address she used to live at. I tried to call for her as she works night shift at the hospital. The rep couldn't help me after waiting on the phone 25 minutes because I didn't have her security word. That's fine, so I got the password and called back. Took 50 minutes to get to a representative only to tell me my wife had to call in and I couldn't do anything. My wife orders a second time the same item and confirms the correct address again and it still ships to the wrong address again! The shipping address is correct on the site but still goes to the old address. My wife is on the phone with a rep now after waiting 40 minutes to get a refund. Never buy from here ever!

Customer service is horrible. They took my money, cancel my order 10 minutes later, then said I had to wait 7-10 days to get it back. Make that make sense. You never should have taken the money if you wasn't going to process my order.

I always order Diamonique Rings from QVC. They used to be good quality. Now, the last 3 I've ordered lost stones after a couple weeks. Totally unacceptable! I spend over 100 bucks each on these rings and the quality is horrible!!

For the last several months it’s impossible to get through to QVC’s customer service line. The recording states there is a 5 minute wait time and if you want a call back someone will call back in 1-2 minutes but I have left numerous request to call back I have yet to receive a call back. I only call when it’s something that can’t be handled through their website. Because of this I have called over and over and hold waiting for someone in C/S to speak to. I generally hold for 25-30 minutes before I give up.

QVC does not tell you their channels are prerecorded. And prices are not what they advertise. They however advertise something for say $100. Then it's $120 when you go to buy it. They brag at how many thousands they sold that day. Say 2000. X 20 extra $. That's a large amount from false advertisement isn't it?