Avas Flowers Reviews

The site automatically filled in the city and state with San Diego, CA. There is no Cleveland Clinic Akron General Hospital in San Diego. It is in Akron, Ohio. They charged me over $100 for flowers that were never received and no one texted or emailed to clarify the delivery location. I would continue with the charge if they were delivered to the correct address but now my bank will need to contest the charge. Customer service horrible, there is no way to speak with anyone.

What a Scam! Unfortunately, this site does not provide for photos being shared. The picture on the Avas website shows a very large and beautiful bouquet. The flowers actually delivered thing is a third-world disgrace of a small mix of stuff- yes, a couple roses, more tiny carnations, and mostly green filler. The balloons, of which I ordered three, were also a scam- again, the Avas website show large Mylar balloons. What was delivered was one single 3" (three-inch) diameter balloon on a stick in the flower and plant arrangement. $7.00 for the one cracker-sized balloon. The other two were not included.

Worst company ever - I ordered my grandmother flowers balloon and a birthday card .... There was less then 10 flowers in the vase - no card - no balloon. Horrible! You cant talk to anyone at avas, the order was to be delivered Friday 9/18 pushed to 9/22 because they over promised and under delivered.

Had I looked at reviews for this business I would never have ordered from them! I ordered a bouquet, based on the website picture, and the flowers sent were not the same. This is especially bad b/c the salesperson agreed to include sunflowers, roses, golden rod, daisies and larkspur. I specifically said no carnations! The person who received the flowers sent a picture...front and center were the carnations! The bouquet did not include larkspur, which were especially important to add the color purple to the arrangement and there were mums instead of daisies. I was of course charged for the more expensive flowers. What a bust!

I searched specifically for a local florist because I wanted to do something special for my girlfriend's birthday. Avas Flowers came up in that search, so I placed an order on September 17, 2026, for delivery to her workplace on her birthday, September 18. This wasn't a random flower delivery where arriving eventually was good enough. These were birthday roses meant to surprise her while she was at work. I even paid extra for rush delivery because the timing mattered. At 1:41 PM on the scheduled delivery date, my order was still showing nothing more than “BEING PREPARED.”

Absolutely terrible company; hard to believe they are still in business. Ordered flowers for a sick neighbor in the hospital. Never delivered. Don't even try to call customer service to talk to a real person. Not going to happen! Never again!

This company is the worst. Do NOT use them. I was supposed to have a basket sent for someone who passed away to the house and they never delivered it. So they assured they would deliver it the next day by 12 but they did not deliver it then either. They are horrible.

I found these folks to show an invoice of $69.99 and then added a service fee of $25.44. If that scam was not enough, the CC used was scammed by them or their agents, as it was never used before and a fraudulent charge hit my CC account. NEVER EVER USE THESE AGAIN.

Bad customer service if you try to get issued resolved. First Photo is what was ordered and second photo is ** what was received.

I would give zero stars if I could. I ordered an arrangement for my mother in laws funeral. I received an email from them “canceled due to supply issues,” the day after the arrangement should have been delivered to the church. The email came at 6:00 am the morning of the funeral. You would think they would at least call me or offer an alternative. I hope I get my money back. Don’t shop here.

This was the worst florist experience of my lifetime. Ordered flowers for my aunt the day before her birthday. They did not arrive on her birthday, though Avas Flowers website said they were delivered. I had to call multiple times for a resolution only to not be given any kind of clear answer on how they would rectify the solution. The flowers were delivered two days after her birthday and the arrangement looked NOTHING like the website photo. Instead, it was like something a child would have thrown together with about 1/4 of the flowers shown on the site. Avoid this business at all costs.

Do NOT give these people your money. My invoice said $67. I realized that I had the delivery address wrong so I submitted a request to update it. The request was denied. I called the customer service number, which you cannot speak to someone, you have to request a call back. I went online and requested to cancel the order altogether. They denied my request and said it was already "in progress" even though I had JUST placed the order for delivery the next day. When they called me back, I explained the situation. They updated the address and sent me a confirmation email. The email stated that I paid $100, despite my invoice stating $67. This place is a scam and should be shut down.

Worst company, ordered a bouquet to deliver 8/12. They sent a text with a picture of the flowers delivered, totally wrong, not what was ordered, called customer service and was put on hold and they hung up twice, took 5 calls and they promised would deliver the next day on 8/13/26 and I would be notified when delivered, never delivered or contacted, called again took 5 calls again and was promised delivery on 8/14/26 with the right product and again will be notified when delivered, never notified and never delivered, Customer service is located in the Philippines, so what does that tell you, don't give them your business.

Horrible, Horrible, Horrible. My boyfriend’s grandfather was in the hospital and I had flowers sent over to the hospital. They made no attempted to find my boyfriend and give him and his family the flowers. Then tried to make up for not giving him the flowers and told me they would make a trip for FREE for this mistake. They were still never delivered. Would never use them again and I warn everyone who thinks about using them. Sorry flower company.

DO NOT give them your credit card. This place is a scam. They are NOT in Tampa and they’ve got someone who barely speaks English answering phones who will string you along so you think they’re making it “right”, but they’re not. They send dying, tiny flowers and will keep telling you your “new” ones are on the way….. Don’t trust this company!!

I ordered a plant to be delivered. I am from out of state. Had I known I was not dealing with a real person, I would not have ordered a plant from Avas. They did not send the correct plant. It did not have the bow and ribbon that I paid for. The plant they sent was half the cost of what I ordered. Communicating with this company is almost impossible. When you do get a real person, they hang up on you.

Ordered a 64.99 arrangement for anniversary, instead of calling me or texting me, they sent an email that the arrangement needed changed at 9:10 at night which went into my junk folder. No Delivery by 5 pm, so I checked and found email, it did not give me options for new arrangements, instead told me to call customer Service. Customer service offered me a dozen red roses (59.99) or Sunflowers (49.99). Those were the only options and worth less than what I paid for. Although, they did offer to throw in a box of chocolate covered strawberries. Was on the phone for 45 minutes just trying to get my money back.

This is one of the biggest scams I have ever encountered. They will tell you whatever you want to hear, call you 20 times, text you 20 times and email you 20 times in five hours and drive you crazy. They will say they are delivered but they are not. They finally said they were delivered, but it was a day before I even ordered them! Whatever town you are searching for they say they are there but they are a call center out of Delaware. They were never delivered and I’m filing a dispute. They say to call you them back. But they never answer. The most confusing thing I have ever been a part of.

Just ordered flowers and card with bear, the flowers were a beautiful purple orchid planter. They were $99.99. The card was 4.99 and the bear was about $17.00. Total I paid was $171.00. The card and bear was delivered but no flowers.

I would give them a negative star but one star was the lowest rating available. Placed a funeral order, they sent an email saying I needed to call them which I did and spent 30 minutes on hold. Confirmed the address and the time of service and they confirmed it would be delivered on time. Long story short, flowers were never delivered. Called for a refund and they told me the colors we selected was not available and asked us to choose a new color. Would not cancel the order without having to call back twice and be on hold extended times both times only to have them offer discounts ten times before finally agreeing to refund. We will see if they actually process this refund or not. You aren’t dealing with a local florist, it is some global online broker that is super painful to deal with. Highly recommend not using these people and buy local.

This was the worst delivery experience I have ever had. The arrangement was supposed to arrive a full day earlier and was specifically ordered for a birthday, so the delay completely missed the occasion. After the order was delayed, I spent the entire day trying to reach customer service with no resolution. Every time they attempted to call my cell phone, the call went directly to voicemail without ringing. I tried providing other phone numbers as well, but experienced the same issue. I repeatedly explained to their sales team that I do not have a call blocker, yet they continued to tell me to turn one off.

You all should be ranked top LOWEST floral shop in the nation. Your tactic of free delivery and surprise 30.00 service charge is offensive, disrespectful, and downright a SCAM!! Even your review scale is a scam! In what part of the nation does 1/5 review scale rank "Fair"? Maybe inside your little world but the rest of the nation knows what you are full of. You took a moment away from me to be supportive to friend for your own personal gain to scam!! I opted for same day delivery. Was told the item wasn't in stock but it could be delivered the next day to find out you are CLOSED on Sundays!!!!

Called today at 8:49 a.m. to order flowers and chocolate. First thing first they charge $27.99 for processing fee which I never heard of also in the invoice. Second it's 4:19 p.m. and we never received the order. Please if you want to make your loved ones happy stay away as far as you can from this company. Their customer service never called me back. They promised they will call me at 1:30 p.m. As I said it's already 4:20 and nobody called me. Shame on you for conducting business like this. Shame on you for taking people's most beautiful moments and crashing them, embarrassing them and just not fulfilling anything that you have promised.

Absolutely the worst company in the USA by far. Deceptive pricing, non delivery on days stated. In fact, was supposed to be delivered next day, took 5 days and 3 complaints before delivered. Will never use again! Buyer beware!

I ordered a funeral arrangement to be sent on the day of the funeral service. The order was placed several days before the funeral. They contacted me after services had started to tell me they did not have a driver in the area to deliver the arrangement. This is not a reputable company. After speaking to customer service they wanted me to save the arrangement for a later date. How crazy is this, plus they offered a 40% discount on my next order. I should have looked at reviews beforehand. I only used this florist because they were supposed to be based in the same city as the funeral home and deliver was free. I now know why they offer free delivery. If I could give a zero rating I would.

They are getting away with highway robbery. Ordered a same-day deliver bouquet. $39.99. They had a code for free delivery. Total prior to entering my billing information was $42 and some change. Entered my information and confirmed my order. And suddenly a $27.89 service charge is on my receipt that I received. And you cannot cancel same day delivery orders.

If I could leave a 0 I would. My wife ordered flower from this shop because the claim to be a local business in Hummelstown, PA. She wanted flowers delivered to Hershey Hospital they told my wife that they couldn't be delivered because they dont allow live flowers on that floor. So we said forget about the order. They said they couldn't do that because the arrangement was already made up. There was nothing special about the arrangement. It looks the same as what could pull out of the cooler at a local flower shop. So they ended up delivering them to York, PA. Offered free delivery but tacked on $30 in fees for who knows what? The customer service contacted my wife to call them and the customer service is located in Delaware. When the flowers showed up the white roses had brown tips and there was a flower broken off the arrangement. Don't ever use this place. Wish Stephensons Flowers was still in business.

Do not rely on this company to follow your delivery instructions. The bouquet was sent to a shut-in person who is also hard of hearing and often does not hear the doorbell. Despite my clear instructions to leave the bouquet with a neighbor across the street or next door at a specific address if there was no answer at the door, they irresponsibly left them on the steps in extremely humid 92 degree weather. Luckily, the recipient looked out at some point and saw the flowers on the step. When I received a picture of the flowers on the step, I began trying to contact Ava's Flowers-GOOD LUCK WITH THAT! The recipient called (someone) and had them bring the bouquet inside.

Do not, I repeat do not use this flower delivery service. I ordered $100 bouquet of flowers for my wife for Mother’s Day. I received a text message saying they had been delivered. Along with a picture of the bouquet as well as someone else’s bouquet setting on a porch. Guess what? NOT MY PORCH! Imagine the disappointment. So I called the “customer support“ repeatedly. Guess what? NO answer! Just a recording promising since my call was so important to them they would call me back.

I ordered flowers for a co workers last day at 10am to be delivered that same day to our work. Received a message that the order was being prepared for delivery at 12pm. By 7pm the flowers had still not been delivered. I called the customer service number to get a message that the office was closed. Contacted support the next day for a refund (this was 2 days ago) and have still not heard back from support OR received a refund. So now I am out $50. Prices were about the same as any other flower shop I have dealt with but the customer service and communication....or lack thereof...was unbelievable. Will NEVER use them again and will tell everyone I know to not bother using them. Ended up going leaving work and going to a store to buy her some flowers.

Absolutely terrible experiences! First time, I chalked it up to human error-- it happens- they delivered to the wrong address and then promptly refunded me. The second time-- HORRIBLE. I ordered a bouquet on 6/9 and paid for delivery for the next day. I received an email saying they didn't have the exact order but can provide a similar arrangement. Ok, fine, deliver something else. However, the issue is, they NEVER actually delivered the flowers. When I called again (I'm not even going to go into the absurdity of the call-back system routing me to a call center abroad...) the woman assured me that the flowers would be delivered the following Monday and she would reimburse me 25% for my troubles.

It’s been two days after my delivery date and I still haven’t received my flowers when they said they were out for delivery 2 days ago. I just want to make sure my flowers get to my GF soon or get my money back and order new ones cause this is ridiculous!

I placed an order for a dozen roses for my wife for our wedding anniversary. By way of background, I had previously ordered a dozen roses each for my wife and mother-in-law for Valentine's Day, and we were pleased with everything. Not so on this occasion. Early anniversary afternoon I got an email notice that my order had been delivered to our home. It was not. Thus began the nightmare that lasted WAAAY too many hours.

I ordered flowers to be delivered to my friends home on a specific date. I found out that she was not going to be released and tried to change the delivery date. YOU CANNOT TALK TO A REAL PERSON!!! The online program to change an order indicated that the change has been made and accepted. Three hours later (on the date I was trying to change) I received a text advising me that delivery had been made. And no one was home and it was 92 degrees. Terrible customer service! Will NOT use this company again!! Believe the terrible reviews!

Very disappointed in this service. Marketed as "family-owned" business, which I thought meant somewhat local. Had all kinds of trouble with the website and had to call for assistance just to place my sympathy order in time for the funeral services. 24 hours later, I received a text that there's a problem. Call customer service again, they have no peace Lilly plants, had to settle for a vase of roses. Also, the delivery is backed up now by a whole day. Now the flowers won't arrive at the home until the day the entire family will be at the services. If I didn't have a broken arm, I would have gone and bought a Lilly at the store and brought it myself. They then offered me a 25% discount on any future orders for my inconvenience. I declined, as I will not use this company again.

What a horrible website if you have a problem. The address was wrong. They put my city for the delivery. I couldn't change it, the chat takes you round and round, you click cancel order and it goes back to something else. A phone number with a recording. Any company that does not have a way to communicate with them should not be in business. Not to mention the price they quoted and the price they charged me was different - higher. Their website pops up when you are trying to find a local florist. That's what I thought. I will be reporting fraud to my credit card company. The flowers were never delivered because they were in the wrong state.

I sent flowers and TWO stuffed animals to a home as they had endured a very tragic death. I wanted 2 bears so each child in the home had one. Of course only one arrived. When I called it was difficult to even get to an agent. I had to call several times before the call went through. Once I did I was put on hold at least 4 times. They finally came back that they would not deliver the missing bear, but would offer me 30% off a future order. No way! I insisted on either a refund or deliver the bear I paid for. I finally was told they would give me a refund. The agent was always kind and apologized, but I will never use them again.

I ordered a chosen from their website bouquet, they added $40.00 of hidden fees on top of it with “free shipping”. They promised the order would be delivered the same day. It wasn’t! I called the next day and they did deliver that day. The flowers received looked NOTHING like they promised! About a third of the size bouquet I paid for, with sub par flowers! They stole my money, and they will steal yours to if you buy from this business! The promised bouquet was the “Harmony” bouquet. This is what my friend received… Nothing even close, with way less flowers!

Worst experience of my life! Will never use them again. Did not receive what I ordered. Customer service was horrible.

They did not deliver on agreed upon date. Do not answer phone. They call me and leave me on hold then hang up on me. DO not order from here.