Avas Flowers Reviews

Ordered a 64.99 arrangement for anniversary, instead of calling me or texting me, they sent an email that the arrangement needed changed at 9:10 at night which went into my junk folder. No Delivery by 5 pm, so I checked and found email, it did not give me options for new arrangements, instead told me to call customer Service. Customer service offered me a dozen red roses (59.99) or Sunflowers (49.99). Those were the only options and worth less than what I paid for. Although, they did offer to throw in a box of chocolate covered strawberries. Was on the phone for 45 minutes just trying to get my money back.

This is one of the biggest scams I have ever encountered. They will tell you whatever you want to hear, call you 20 times, text you 20 times and email you 20 times in five hours and drive you crazy. They will say they are delivered but they are not. They finally said they were delivered, but it was a day before I even ordered them! Whatever town you are searching for they say they are there but they are a call center out of Delaware. They were never delivered and I’m filing a dispute. They say to call you them back. But they never answer. The most confusing thing I have ever been a part of.

Just ordered flowers and card with bear, the flowers were a beautiful purple orchid planter. They were $99.99. The card was 4.99 and the bear was about $17.00. Total I paid was $171.00. The card and bear was delivered but no flowers.

I would give them a negative star but one star was the lowest rating available. Placed a funeral order, they sent an email saying I needed to call them which I did and spent 30 minutes on hold. Confirmed the address and the time of service and they confirmed it would be delivered on time. Long story short, flowers were never delivered. Called for a refund and they told me the colors we selected was not available and asked us to choose a new color. Would not cancel the order without having to call back twice and be on hold extended times both times only to have them offer discounts ten times before finally agreeing to refund. We will see if they actually process this refund or not. You aren’t dealing with a local florist, it is some global online broker that is super painful to deal with. Highly recommend not using these people and buy local.

This was the worst delivery experience I have ever had. The arrangement was supposed to arrive a full day earlier and was specifically ordered for a birthday, so the delay completely missed the occasion. After the order was delayed, I spent the entire day trying to reach customer service with no resolution. Every time they attempted to call my cell phone, the call went directly to voicemail without ringing. I tried providing other phone numbers as well, but experienced the same issue. I repeatedly explained to their sales team that I do not have a call blocker, yet they continued to tell me to turn one off.

You all should be ranked top LOWEST floral shop in the nation. Your tactic of free delivery and surprise 30.00 service charge is offensive, disrespectful, and downright a SCAM!! Even your review scale is a scam! In what part of the nation does 1/5 review scale rank "Fair"? Maybe inside your little world but the rest of the nation knows what you are full of. You took a moment away from me to be supportive to friend for your own personal gain to scam!! I opted for same day delivery. Was told the item wasn't in stock but it could be delivered the next day to find out you are CLOSED on Sundays!!!!

Called today at 8:49 a.m. to order flowers and chocolate. First thing first they charge $27.99 for processing fee which I never heard of also in the invoice. Second it's 4:19 p.m. and we never received the order. Please if you want to make your loved ones happy stay away as far as you can from this company. Their customer service never called me back. They promised they will call me at 1:30 p.m. As I said it's already 4:20 and nobody called me. Shame on you for conducting business like this. Shame on you for taking people's most beautiful moments and crashing them, embarrassing them and just not fulfilling anything that you have promised.

Absolutely the worst company in the USA by far. Deceptive pricing, non delivery on days stated. In fact, was supposed to be delivered next day, took 5 days and 3 complaints before delivered. Will never use again! Buyer beware!

I ordered a funeral arrangement to be sent on the day of the funeral service. The order was placed several days before the funeral. They contacted me after services had started to tell me they did not have a driver in the area to deliver the arrangement. This is not a reputable company. After speaking to customer service they wanted me to save the arrangement for a later date. How crazy is this, plus they offered a 40% discount on my next order. I should have looked at reviews beforehand. I only used this florist because they were supposed to be based in the same city as the funeral home and deliver was free. I now know why they offer free delivery. If I could give a zero rating I would.

They are getting away with highway robbery. Ordered a same-day deliver bouquet. $39.99. They had a code for free delivery. Total prior to entering my billing information was $42 and some change. Entered my information and confirmed my order. And suddenly a $27.89 service charge is on my receipt that I received. And you cannot cancel same day delivery orders.

If I could leave a 0 I would. My wife ordered flower from this shop because the claim to be a local business in Hummelstown, PA. She wanted flowers delivered to Hershey Hospital they told my wife that they couldn't be delivered because they dont allow live flowers on that floor. So we said forget about the order. They said they couldn't do that because the arrangement was already made up. There was nothing special about the arrangement. It looks the same as what could pull out of the cooler at a local flower shop. So they ended up delivering them to York, PA. Offered free delivery but tacked on $30 in fees for who knows what? The customer service contacted my wife to call them and the customer service is located in Delaware. When the flowers showed up the white roses had brown tips and there was a flower broken off the arrangement. Don't ever use this place. Wish Stephensons Flowers was still in business.

Do not rely on this company to follow your delivery instructions. The bouquet was sent to a shut-in person who is also hard of hearing and often does not hear the doorbell. Despite my clear instructions to leave the bouquet with a neighbor across the street or next door at a specific address if there was no answer at the door, they irresponsibly left them on the steps in extremely humid 92 degree weather. Luckily, the recipient looked out at some point and saw the flowers on the step. When I received a picture of the flowers on the step, I began trying to contact Ava's Flowers-GOOD LUCK WITH THAT! The recipient called (someone) and had them bring the bouquet inside.

Do not, I repeat do not use this flower delivery service. I ordered $100 bouquet of flowers for my wife for Mother’s Day. I received a text message saying they had been delivered. Along with a picture of the bouquet as well as someone else’s bouquet setting on a porch. Guess what? NOT MY PORCH! Imagine the disappointment. So I called the “customer support“ repeatedly. Guess what? NO answer! Just a recording promising since my call was so important to them they would call me back.

I ordered flowers for a co workers last day at 10am to be delivered that same day to our work. Received a message that the order was being prepared for delivery at 12pm. By 7pm the flowers had still not been delivered. I called the customer service number to get a message that the office was closed. Contacted support the next day for a refund (this was 2 days ago) and have still not heard back from support OR received a refund. So now I am out $50. Prices were about the same as any other flower shop I have dealt with but the customer service and communication....or lack thereof...was unbelievable. Will NEVER use them again and will tell everyone I know to not bother using them. Ended up going leaving work and going to a store to buy her some flowers.

Absolutely terrible experiences! First time, I chalked it up to human error-- it happens- they delivered to the wrong address and then promptly refunded me. The second time-- HORRIBLE. I ordered a bouquet on 6/9 and paid for delivery for the next day. I received an email saying they didn't have the exact order but can provide a similar arrangement. Ok, fine, deliver something else. However, the issue is, they NEVER actually delivered the flowers. When I called again (I'm not even going to go into the absurdity of the call-back system routing me to a call center abroad...) the woman assured me that the flowers would be delivered the following Monday and she would reimburse me 25% for my troubles.

It’s been two days after my delivery date and I still haven’t received my flowers when they said they were out for delivery 2 days ago. I just want to make sure my flowers get to my GF soon or get my money back and order new ones cause this is ridiculous!

I placed an order for a dozen roses for my wife for our wedding anniversary. By way of background, I had previously ordered a dozen roses each for my wife and mother-in-law for Valentine's Day, and we were pleased with everything. Not so on this occasion. Early anniversary afternoon I got an email notice that my order had been delivered to our home. It was not. Thus began the nightmare that lasted WAAAY too many hours.

I ordered flowers to be delivered to my friends home on a specific date. I found out that she was not going to be released and tried to change the delivery date. YOU CANNOT TALK TO A REAL PERSON!!! The online program to change an order indicated that the change has been made and accepted. Three hours later (on the date I was trying to change) I received a text advising me that delivery had been made. And no one was home and it was 92 degrees. Terrible customer service! Will NOT use this company again!! Believe the terrible reviews!

Very disappointed in this service. Marketed as "family-owned" business, which I thought meant somewhat local. Had all kinds of trouble with the website and had to call for assistance just to place my sympathy order in time for the funeral services. 24 hours later, I received a text that there's a problem. Call customer service again, they have no peace Lilly plants, had to settle for a vase of roses. Also, the delivery is backed up now by a whole day. Now the flowers won't arrive at the home until the day the entire family will be at the services. If I didn't have a broken arm, I would have gone and bought a Lilly at the store and brought it myself. They then offered me a 25% discount on any future orders for my inconvenience. I declined, as I will not use this company again.

What a horrible website if you have a problem. The address was wrong. They put my city for the delivery. I couldn't change it, the chat takes you round and round, you click cancel order and it goes back to something else. A phone number with a recording. Any company that does not have a way to communicate with them should not be in business. Not to mention the price they quoted and the price they charged me was different - higher. Their website pops up when you are trying to find a local florist. That's what I thought. I will be reporting fraud to my credit card company. The flowers were never delivered because they were in the wrong state.

I sent flowers and TWO stuffed animals to a home as they had endured a very tragic death. I wanted 2 bears so each child in the home had one. Of course only one arrived. When I called it was difficult to even get to an agent. I had to call several times before the call went through. Once I did I was put on hold at least 4 times. They finally came back that they would not deliver the missing bear, but would offer me 30% off a future order. No way! I insisted on either a refund or deliver the bear I paid for. I finally was told they would give me a refund. The agent was always kind and apologized, but I will never use them again.

I ordered a chosen from their website bouquet, they added $40.00 of hidden fees on top of it with “free shipping”. They promised the order would be delivered the same day. It wasn’t! I called the next day and they did deliver that day. The flowers received looked NOTHING like they promised! About a third of the size bouquet I paid for, with sub par flowers! They stole my money, and they will steal yours to if you buy from this business! The promised bouquet was the “Harmony” bouquet. This is what my friend received… Nothing even close, with way less flowers!

Worst experience of my life! Will never use them again. Did not receive what I ordered. Customer service was horrible.

They did not deliver on agreed upon date. Do not answer phone. They call me and leave me on hold then hang up on me. DO not order from here.

I wish I could give Avas Flowers zero stars. This was one of the most frustrating customer service experiences I’ve ever had. I ordered flowers for my wife at 7:00 AM as a surprise “just because” gift, expecting them to be delivered the same day as promised. The flowers were never delivered. What makes this even worse is the complete lack of customer service. I couldn’t get a straight answer about my order, couldn’t get anyone to provide a meaningful update, and felt like once they had my money, they no longer cared about fulfilling the order or helping me resolve the issue.

I would not use Avas Flowers. I ordered a floral arrangement for a very close family friend whose father passed away. I started to order the arrangement over the phone, but I told the lady I wanted to add a card message and since it was a rather personal message I would just do it all online. She was very pushy to get me to order over the phone which should have been a red flag honestly. She told me she would email me and I could reply to her email with the message and she'd add it to my order.

Will not use this Florist again. Absolutely horrible service. Changed date 3 times. Never received my order.

Shown one product, received a poor representation of what was received.

What a horrible experience. I ordered a spray of sympathy flowers to be delivered to a funeral home before 11 o’clock the next morning. They said no problem and would even email me a picture of the arrangement before it was sent out. When I never got correspondence of the picture, I became nervous and I started calling. You can never get through to a live person. By 5 o’clock that same day., well after the funeral service was over. I finally was able to speak someone and they told me that they substituted it for a different arrangement and they can deliver it to the family members home since it wasn’t delivered to the funeral home. I told them no, I wanted a refund. They did not want to refund the money to me. It took nine different phone calls and a lot of angry words to get them to refund the money to me. These are horrible unethical people who are just ripping people off with absolutely no sense of decency.

If I could give a 0 review I would! I definitely should have looked into them more before I made my order. I'm not even sure how these people are still in business. I placed an order 4 days before the delivery date. On the date of delivery I received an email saying it couldn't be delivered because it was a same day order. Trying to get a real person on the customer service number was a nightmare. I was hung up on several times after being placed on hold. Then sent to a survey, which I absolutely did. They couldn't tell me the flowers were even being delivered. The flowers were finally delivered, but they didn't put the card in there!!! When I finally spoke to them they tried to tell me I was in the wrong and didn't put a card. This place is a joke! Don't waste your money with these people and use a local flower shop!

I ordered a bouquet from the website called Sweetest Surprise. Immediately got a text saying to contact them because what I ordered was not available. I contacted them and was placed on hold for 45 minutes. They explained they had a more expensive bouquet in the same colors they would send. It wasn’t even close. The replacement was a dozen roses in yellow, red, and orange. Was supposed to be pastels in pink, lavender, and white. I called customer service and was told I approved the change. I said only for another arrangement in the same colors.

These are the worst of the Online suppliers. Their flowers appear beautiful on the website, but when you order, they call you back and indicate that a substitution is required then they minimize the substituted product for as base a product as they can deliver and they will not give refunds. We paid for a beautiful fresh cut flower arrangement and they sent 12 sunflowers as the full arrangement. This is ridiculous. They are dishonest, and I would never ever use them again.

I used Avas Flowers for the first time to have flowers delivered to my mother on Mother's Day. I ordered an arrangement of 30 mixed red roses and carnations, but what my mother received was nothing like the picture shown on the website. The arrangement only had 21 roses and carnations and looked a fraction of the size shown when I selected the item. I will not be using these company again.

Sending flowers to someone is a heartfelt expression of love. So when want to send flowers, I advise you to not go through Ava’s. It is the poorest customer service and false advertising I have ever experienced. Check out the pics. I ordered the flowers on the Left. My daughter got the flowers on the right, not in a vase (that one is hers). I paid $37.99 and about that much for shipping handling- $78 for a handful of flowers!

These people are horrible, SCAMMING people out of money. They stole $100 dollars from me after the flowers I ordered were not delivered! Horrible business and ethics! Do not use these people! Oh and there's no one to call lol, nope, it's an automated service that takes you in circles.

This week I ordered flowers for a funeral. They were to arrive on Thursday 5/21/26 before 7 pm. I tracked the order all day and even contacted the company for help which was a major waste of time. They are impossible to reach. I found out this morning that the flowers were delivered at midnight! In addition, the flowers I chose from the website were not remotely like the arrangement that was delivered. They were tired, dropping and old looking. You can compare the one I bought, with the one's delivered in the photos. Sadly, because I was in a hurry, I only did a shallow dive into Ava's reviews. The first one I came across gave it glowing remarks. It was only after the shipment was unaccounted for that I did more digging and was horrified to see that this company has some of the worst reviews I've ever read.

This website is a complete scam! I placed an order that was shown as delivered. It was never received! I tried to reach the someone about the problem and there is no way to get through to customer service. Says they will return your call however they did not. Also the chat option is no help either, keeps asking questions that are completely irrelevant and gets you nowhere! TOTAL FRAUD.

THEY NEVER SENT MY MOTHER'S DAY FLOWERS, CLAIMED THEY HAD DELIVERED THEM, AND MADE IT NEAR IMPOSSIBLE TO GET A REFUND. $27 Service Fee! Call Log Screenshot Below shows part of my experience.

Ordered flowers for 93 yr old mom in nursing home. On Mother's Day was emailed that they couldn't deliver. Emailed me that I was refunded 5/12 but I have not received my refund. When I call customer service they register my call to be called and and when I get a call back it disconnects. (I have called 17 times). When I submit a ticket online with customer service I get an error message to try again later. $89 is not a fortune, it's the integrity issue with this company that bothers me. THIS COMPANY IS A TOTAL SCAM.

If I could I would give a zero point value. What a joke of a company. You purchase the flowers only for them to take 3 hours. Then we it states it out for delivery they postpone the flowers for tomorrow. When they state they delivier up to 7pm. Why are you postponing it at 3pm then. Why take my order if you knew that there was supposedly a lot of orders needing delivery. You have got to be kidding me. A bunch of scam artists. They also don't tell you when you purchase the flowers that if you cancel the order they still get the payment. To which you only find out when you are cancelling the order I should have looked at the reviews prior to the purchase because they seem to scam a lot of others as well.