Avas Flowers Reviews

I ordered flowers for a co workers last day at 10am to be delivered that same day to our work. Received a message that the order was being prepared for delivery at 12pm. By 7pm the flowers had still not been delivered. I called the customer service number to get a message that the office was closed. Contacted support the next day for a refund (this was 2 days ago) and have still not heard back from support OR received a refund. So now I am out $50. Prices were about the same as any other flower shop I have dealt with but the customer service and communication....or lack thereof...was unbelievable. Will NEVER use them again and will tell everyone I know to not bother using them. Ended up going leaving work and going to a store to buy her some flowers.

Absolutely terrible experiences! First time, I chalked it up to human error-- it happens- they delivered to the wrong address and then promptly refunded me. The second time-- HORRIBLE. I ordered a bouquet on 6/9 and paid for delivery for the next day. I received an email saying they didn't have the exact order but can provide a similar arrangement. Ok, fine, deliver something else. However, the issue is, they NEVER actually delivered the flowers. When I called again (I'm not even going to go into the absurdity of the call-back system routing me to a call center abroad...) the woman assured me that the flowers would be delivered the following Monday and she would reimburse me 25% for my troubles.

It’s been two days after my delivery date and I still haven’t received my flowers when they said they were out for delivery 2 days ago. I just want to make sure my flowers get to my GF soon or get my money back and order new ones cause this is ridiculous!

I placed an order for a dozen roses for my wife for our wedding anniversary. By way of background, I had previously ordered a dozen roses each for my wife and mother-in-law for Valentine's Day, and we were pleased with everything. Not so on this occasion. Early anniversary afternoon I got an email notice that my order had been delivered to our home. It was not. Thus began the nightmare that lasted WAAAY too many hours.

I ordered flowers to be delivered to my friends home on a specific date. I found out that she was not going to be released and tried to change the delivery date. YOU CANNOT TALK TO A REAL PERSON!!! The online program to change an order indicated that the change has been made and accepted. Three hours later (on the date I was trying to change) I received a text advising me that delivery had been made. And no one was home and it was 92 degrees. Terrible customer service! Will NOT use this company again!! Believe the terrible reviews!

Very disappointed in this service. Marketed as "family-owned" business, which I thought meant somewhat local. Had all kinds of trouble with the website and had to call for assistance just to place my sympathy order in time for the funeral services. 24 hours later, I received a text that there's a problem. Call customer service again, they have no peace Lilly plants, had to settle for a vase of roses. Also, the delivery is backed up now by a whole day. Now the flowers won't arrive at the home until the day the entire family will be at the services. If I didn't have a broken arm, I would have gone and bought a Lilly at the store and brought it myself. They then offered me a 25% discount on any future orders for my inconvenience. I declined, as I will not use this company again.

What a horrible website if you have a problem. The address was wrong. They put my city for the delivery. I couldn't change it, the chat takes you round and round, you click cancel order and it goes back to something else. A phone number with a recording. Any company that does not have a way to communicate with them should not be in business. Not to mention the price they quoted and the price they charged me was different - higher. Their website pops up when you are trying to find a local florist. That's what I thought. I will be reporting fraud to my credit card company. The flowers were never delivered because they were in the wrong state.

I sent flowers and TWO stuffed animals to a home as they had endured a very tragic death. I wanted 2 bears so each child in the home had one. Of course only one arrived. When I called it was difficult to even get to an agent. I had to call several times before the call went through. Once I did I was put on hold at least 4 times. They finally came back that they would not deliver the missing bear, but would offer me 30% off a future order. No way! I insisted on either a refund or deliver the bear I paid for. I finally was told they would give me a refund. The agent was always kind and apologized, but I will never use them again.

I ordered a chosen from their website bouquet, they added $40.00 of hidden fees on top of it with “free shipping”. They promised the order would be delivered the same day. It wasn’t! I called the next day and they did deliver that day. The flowers received looked NOTHING like they promised! About a third of the size bouquet I paid for, with sub par flowers! They stole my money, and they will steal yours to if you buy from this business! The promised bouquet was the “Harmony” bouquet. This is what my friend received… Nothing even close, with way less flowers!

Worst experience of my life! Will never use them again. Did not receive what I ordered. Customer service was horrible.