Avas Flowers Reviews
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I ordered a large floral arrangement on stand for a baby who had only lived four days. Everyone was devastated obviously. The family was important to us so we contacted Avas because of false positive ratings. The order went through. The next day, Saturday afternoon, they contacted me and said they could not deliver on time for the Sunday 3:00pm funeral. They offered to send flowers later in the week to the family's home. I refused so they cancelled the order which left me high and dry since by now all florists were closed for the weekend. I will never forgive this company. They promised same day delivery, but couldn't even deliver two day delivery for a very important event.
They itemize a list of charges totaling $69.00 then after they get my card info they add $24.99 for a service fee plus taxes so now $112.00, if they take even ten cents I will own their business. Now to the BBB.
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Bouquet of flowers was order and delivered but the flowers were replaced with inferior flowers, also card stated 17 stem floral bouquet but was was delivered was 12 wilted stems. You can get better quality flowers at grocery store. Don't waste your money with this business.
Flowers arrived, burned and wilted and beyond reproach. They appeared like they were at a gravesite for a week before they were delivered. Will never buy again and recommend you stick with 1800flowers.
My husband and I live in Little Rock, AR, and wanted to make sure to support a local business in Las Vegas, NV where our daughter and her fiance' live. Sending her Mother's Day flowers after a miscarriage of twins helps to bring a little bit of light into her life each year. The arrangement that we chose to send to our daughter was the "My Sun, Moon, and Stars" for $69.99 (we did not skimp!!!). Our TOTAL charge was $97.00!!! What our daughter received AFTER 7:00 PM on Mother's Day, as they were walking out of the door to go to dinner, where they had reservations, is when the delivery person finally showed up. She called me and thanked her dad and me for the bouquet of flowers and I asked her to take pictures for me.
We fully understand that there is a "substitution policy". However, I don't think that this policy is inclusive of lesser quality or even a lesser amount of flowers!! This floral bouquet that was "substituted" looked like it had been thrown together from the garbage bin in a half attempt to fulfill an order and NOW we can't even talk to a HUMAN on the phone because everything is done online, even for their screw-ups! And, the arrangement that was "substituted" was HALF the size of what we had ordered!!!
Will we support local businesses in Las Vegas like this again, unless we are there in person? Absolutely NOT!!! And especially NOT AVAS Flowers!!!!!!!!!! I am going through the rigmarole of trying to get a FULL if not PARTIAL refund for the services that were rendered and that were unacceptable at this time.
This entire experience with AVAS Flowers has taught us a very expensive lesson and that is always to go to our own local Florist, here in Little Rock, AR and order through them and they will transmit our orders to a florist that actually provides services that are accurate and delivered in a timely manner. Or, we will use FTD for our floral deliveries because THEY have NEVER done us wrong!!! Even when "substitutions" need to be made.
We are SICKENED and so disappointed in AVAS Flowers!! Our suggestion for flower arrangements, no matter the reason or event, is to go ANYWHERE BUT to AVAS Flowers!!
**Their response to me in an email:
We take all customer concerns seriously and are taking every opportunity to examine the matter at hand. We apologize for any inconvenience and confusion regarding your order. As stated in our Customer Service Policies: Holiday Floral Delivery, published on our website:
We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day. To maximize the likelihood of delivery on one of these busy floral holidays, please place your order more than four days in advance. Orders placed within 4 days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES. Neither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday, and subsequently delivered within 4 days after the respective holiday. Orders placed during Flex Delivery will be delivered may be delivered in the days prior to, during, or after the holiday.
For more details on all Service Policies as well as Delivery Policies, please visit https://www.avasflowers.net/customer-service-policies.
Purchased flowers for a Mother's Day delivery. They provided a Flex-date delivery of 5/11 thru 5/14. The flowers were never delivered. Paid a "service fee" they add on at check of $24.95. Contacted via email, and they send me a "policy" that they cannot guarantee delivery on holidays such as Mother's Day! Didn't say that at checkout and on the website where it said "place your Mother's Day order".. Avoid this business. Look at BBB ratings, like I should have...
I ordered two dozen roses a couple of days before Mother's Day for my 84-year-old mom and Avas Flowers never delivered. I received an email on the same day of the order (Friday) that the flowers were delivered FEDEX even though I requested Sunday delivery and paid extra for premium delivery. I called Avas on Mother's Day to tell them the flowers were not delivered and asked when they would be delivered. They indicated they could now not deliver on Mother's Day and wanted to deliver on Monday the day after with a $15 credit. When I said unacceptable and no, they gave me a "final" offer of a $20 credit and day after Mother's Day delivery. I once again said no and asked for a cancelation. After 40 minutes of my life sitting on hold, I received a text message indicating the order was canceled but the human I was speaking with never picked the phone up again and just left me on hold for forever.
Flowers that I ordered for Mother's Day were canceled ON MOTHER'S DAY. Notified in afternoon on the day, too late to make alternative plans. I would highly recommend not using this flower company for any important event or day.
We ordered flowers for Mother's Day several days in advance. NO delivery. NO call to forewarn us. Sent a text to us the morning of Mother's Day that they cancelled our spring bouquet order. Not a credible company.
Ordered Mother's Day flowers and selected the date range. Was charged their $29 service fee + flower cost. I get an email ON MOTHER'S DAY, that the delivery cannot be made. But hey - they will deliver them 2 days late. Couldn't have told me beforehand so I could make other arrangements? I blame myself for not heeding the other 1-star reviews. Will NEVER use them again.
Avas Flowers author review by ConsumerAffairs Research Team
Avas Flowers started with a single brick-and-mortar location in New Jersey over 30 years ago. Today it is an affiliated partner of FTD Florist, Teleflora, 800Flowers and others, providing fresh and fun floral arrangements.
Same-day delivery: Same-day delivery is available on many items. Orders must be placed before 2 p.m. Eastern Time on weekdays and noon on Saturday and Sunday.
Discount arrangements: There is always a sale going on at Avas Flowers, so be sure to look at the Hot Deals section.
Fresh flowers: As a wholesale distributor of flowers, Avas Flowers brings blooms directly from the farm to your table.
Guarantee: Avas Flowers works with customers who are unsatisfied with their flower delivery. They offer refunds, replacements or store credit when notified of a problem within 24 hours. Restock fees may apply.
Custom orders: If you need something special, designed specifically for an event or that special someone, Avas Flowers can help.
Avas Flowers Company Information
- Company Name:
- Avas Flowers
- Year Founded:
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