PayPal Reviews

Would give them negative stars if possible. Ordered something online using my PayPal since I thought they helped with fraud when it occurred. Well lo and behold, the clock I ordered was completely different from what was advertised and did not even function. When I tried to dispute this complete fraud with Paypal I was told to ship the product back to China for the cost of my refund and received no further help. Will never use PayPal again in the future.

I started a donation campaign in honor of my youngest brother who is fighting for his life against Metastatic Prostate Cancer through GoFundMe and for some reason... PayPal said that I needed to set up a business account even though it's a donation campaign?? They are holding $404.00 that has already been donated and have been holding it hostage for 6 and a half weeks now and said it could take up to 180 days before they decide to release it to me! And I just received another email today from them stating the exact same thing and it could take up to 120 days?? The other campaign company I'm using now sends me the money within 72 hrs with no issues but PayPal can hold our money for hostage until they feel like releasing it.... That isn't right!!

They closed my seller account because the tracking server was not responding! Somehow that is my fault. The item has already been delivered, and can be tracked on other websites. All the money in the account is stuck, and they need 180 days to release it. Talk about being touchy!

Absolutely Awful. My bank that I have been using on PayPal for over 10 years suddenly stopped working, and I had to call PayPal to figure out what was wrong and resolve it because I was unable to fix it by resetting the connection to the bank myself. They told me it had become "unverified" and had to be verified by them with me calling in. They could not explain to me why it became unverified suddenly, and could not answer if it would happen again. They just kept dodging questions and talking in circles and it drove me NUTS. Just wasted my time and acted like I was crazy for being upset. I asked to talk to a manager and GOT HUNG UP ON.

Paypal did not like some of the items I was selling on ebay as they were military related. EBay and Paypal had an agreement and any items that ebay allows me to sell should be able to be processed through paypal. Paypal canceled my account and held all of my money for 6 months just to punish me for selling what they don't approve of. Paypal is also anti 1st Amendment and anti 2nd Amendment. In my opinion, anyone who believes in the US Constitution should NOT use paypal. We have to give up some conveniences in life so certain entities can not use our money for purposes that are against our values.

PayPal notified me by email that there was suspicious activity on my account. I logged in and found that a credit card was added to my account which didn’t belong to me, and moments after the cc was added, a transaction was processed from my linked checking account to an individual in Europe. I immediately reported the transactions as fraudulent only to have PayPal respond that it was not an unusual transaction and that I should request a refund from the seller. My account was hacked and they’d do nothing whatsoever to help and I’m out $200+ dollars…SMH.

I contacted PayPal on the 9th concerning fraudulent tracking number to dispute payment was told I would have to wait till the 17th before they would even escalate to a dispute and then have to wait an additional 7-10 days for resolution. I provided PayPal with documentation showing an invalid fake tracking number. Their response was that agreement has changed and that this was the new time frame that they work on. PayPal no longer puts purchaser protection as a priority. Shame on PayPal. They have constantly gone down hill on consumer protection.

PayPal will not protect you! I received an email from PayPal about a transaction I never authorized. I Immediately checked my account and there was no trace of the transaction. So I checked my bank account and sure enough the money was gone. I called my bank and had my card cancelled and a new one issued. I called the customer service at PayPal and talk with someone who informed me that according to the transaction number in the email they sent me, someone had my credit card information and used my PayPal account as a guest so it doesn’t show up as a transaction on my account at all to send money to another account. I started a dispute against the transaction and PayPal completely dismissed it as an authorized transaction. I tried 4 times to dispute it to no avail. I have removed my credit card information from my PayPal account. I will never trust PayPal to keep my account safe again!

PayPal has doubled down on their obnoxious service. They refuse to give you a customer's payment until you upload photos and personal private info, then charge 35.00 on a 1000.00 payment, and then hold funds for a month because your transactions with them are not high enough. How do they get away with this?

Purchased a pair of sneakers from DSW, an online shoe retailer, paying with PayPal. A few hours later I received an email from PayPal informing me that I have been charged a second time for the same purchase. PayPal charged my account without my authorization! Called DSW, they admitted the error and promised to remove the second charge. That didn’t happen. Opened a dispute through PayPal and PayPal denied my case! Unbelievable!!! First, charged my account without my authorization and later denied the obvious error done by retailer and didn’t resolve the case!! Stay AWAY from PayPal!! NOT SAFE TO USE! NO PROTECTION AT ALL!!!

On Aug. 20th, a series of fraudulent charges appeared in my Paypal account. My account had been hacked and the hackers took out not one, but three Paypal Debit cards and used them to make about a dozen fraudulent purchases. To keep the fraudulent charges from draining my bank account which was connected to Paypal account, I emptied the account and notified the bank NOT to pay Paypal withdrawals. I reported all the fraudulent charges to Paypal THREE times. I reported these many times online, talked to at least 3 Paypal employees including a supervisor, and STILL, over 14 days after the incident, they are STILL trying to charge me for the fraudulent charges which they are liable for. Their customer service is horrible, inefficient, and frustrating. Do not do business with Paypal.

I don’t know what has happened to PP but whatever it was, is not good. It took me a week to find out WHY my refund was never received. After being transferred to tons of people who absolutely had no clue how to get to the bottom of it…I got someone via chat, who explained the situation. Prior to this, I spoke to people who, have me arbitrary, incorrect, misleading, and just plain indifference with their number one objective to…just get off the call. The ONLY WAY to get through to them is BBB, period. Starting today, I’m finished with them. They don’t deserve the customers who have been with them from the beginning.

Someone broke into my account and use the money to get games through PlayStation. Just to make it short PlayStation ended up reimbursing PayPal but PayPal wouldn't reimburse me. They just gave me the runaround like you wouldn't believe. It was terrible. Very unprofessional.

I got an email from PayPal that someone was trying to access my account. This never happens. When I use PayPal I immediately get an order confirmation and the transaction shows up on my account. At this point, I had not used PayPal for four months and I have NEVER used PayPal for a transaction of more than $500. I filed a dispute and called PayPal where a rep assured me I had nothing to worry about. This morning at 2:40 AM I got an email stating they approved the theft l, saying that the transaction was “consistent with my PayPal payment history," which is a lie. I have been trying to call them but they are not open during the hours listed. Do NOT use PayPal. They assist and legitimize scammers.

Wow PayPal supposedly is the safest way to pay for an item. Truly False false. I ordered a electric scooter 4 months ago and I still have not received my money back. Do not use it. Total Scam. Wow. Get your act together. Tricks are for kids.

I'm a business owner 20+ years so please pay attention. Listen to all the other reviews, they are accurate and save yourself a ton of money and hassle and just walk away. Yeah, it sounds like a great deal and it's really is too good to be true. Without telling you my take, look at all the other negative reviews. It's true, all of it. Look, as a small business owner I totally get it and I was duped too. DON'T, just don't. It's a massive liability and it hurt me so bad it took a year to recover. Please do yourself and your company a favor and DON'T use these guys. They are famous, sure, but at the cost of you.

I made a purchase from beachcurvy.com. The site leads you to believe they are in CA when in fact the shipment came from China. Well, they would not answer my emails so I could return the clothes. Instead they offered to refund me 1/5 of what I paid and said to not send them to address on package, it was not a valid address, yet package stated it was. Reached out to Paypal for help. Sent them numerous emails sent from another clothing site, hfashionltd, showing their return policy and the bribe. This was not enough information for them to determine the scam. It was right there in the emails I sent so they requested more information and sent me a link to use for attaching the new information and said I had 7 days to provide or case would be closed. I went and got all the information but I couldn't attach to the link they sent.

Worst customer service ever. They do not return phone calls nor respond on chat. They take money in seconds but refuse to refund you for weeks. PAYPAL is now A complete FAILURE! Used them for years with my business.

I have had an account for a long period and have always felt confident in using Paypal for my online purchases. On the rare occasion, when a seller has taken advantage in the past, Paypal has always taken care of any dispute honorably. Although I am reading less and less favorable comments regarding this process, I have enjoyed using my account promptly and efficiently with confidence.

I was defrauded out of $108. Instead of helping, Paypal made it worse with their automated non-responses that made it clear they had no desire to help. After being jerked around for 3 months I'm cancelling my Paypal account.

I made 1 payment for my pay in 12 and seconds later I was charged the entire amount of the agreement. PayPal claims it's my fault and won't cancel the transaction. Completely rude and dismissive. They suggested I contact the seller and ask them for a refund PayPal and then they'd refund my money. Then she congratulated me on paying off the agreement so fast, as if to further mock the situation. I know for a fact I would not put through a payment that large. There are better paylaters to use other than Paypal.

PayPal is a horrible company and they will allow people to take money from your account. My bank account was compromised and my cell phone was also hacked. This company does not protect its customers. 1 out of 10, I do not recommend.

Recently I ordered a package on eBay and received an email that it was delivered. I received no such package and searched around for it. I filed a case with USPS, who insisted it was delivered and they wouldn't reimburse me because it was sent "Media Mail". I contacted the seller and explained; she wouldn't give me my money back and didn't want me to file a case against her. I did anyway, first with eBay. She sent them a notification that it was delivered, so they promptly found in her favor and closed my case. I then tried with PayPal, and she did the same thing with them; they also immediately refused. This isn't the first time I've been refused by PayPal, even though I had a bad seller. I suspect eBay or the seller pulled something on me. I have now unlinked my PayPal to eBay, and will eventually close my PayPal account. They always find in favor of a bad seller anymore. They used to be great, now they're horrible to deal with.

I bought a Groupon for service using PayPal. The salon refuses to honor the $272 Groupon, Groupon would not refund my money and just KEPT IT, and PayPal denied my claim because they said I received the Groupon regardless of whether it can be used!!!

Paypal used to protect buyers from sellers that are out to get our money without offering us the services they claim to offer. But today is the first time I saw Paypal not even really consider a buyer who got taken advantage of by an offer ad... an offer to give a trial which can be refunded if not satisfied. I canceled the service, was billed anyway and Paypal allowed the company to take money out of my account without my authorization or consent. They said my only recourse is to talk to the seller myself. And as this stands I will no longer trust them with money anymore. I will go to my bank and see if they may be willing to help me but may end up closing all my accounts, never to return to PayPal again or online purchases because without buyer protection it is no longer safe to do business online. In my opinion.

I Sent money using PayPal. I do not use this feature often. I have been with PayPal a long time. I was charged a 20 dollar fee that I had no idea was happening until it was too late. I now have spent over 5 hours of my time trying to get this resolved. Wait, wait, wait. When someone does try an help they are not American speaking and it is difficult to understand them. Then they say they need a supervisor but that person is not available or busy. I want nothing more with PayPal. Constant waiting and still no resolution. They charge your account immediately for a problem whether it's their fault or not. You can spend days trying to get their mistakes resolved. Criminal what they put you through just to get what is rightfully yours. Done.

I prepaid for a rental car with Avis using PayPal. Avis told me they cannot accept paypal as a payment method because there is no card number to check the last 4 digits on. So the day of vacation avis charged me the full rental amount, plus deposit. After I had already paid in full and should have had a $300 hold on my credit card. So now I have an authorization and have already paid a total of $1,049. This is day 1 of my vacation. I ask for my money back from avis and paypal. Neither company will look at it or try to resolve anything in anyway. I am quite upset at this point. But hey everyone going on vacation with a family of 4 has multiple extra thousands of dollars available to go with right? I end the vacation 1 day early. Lose the money paid for prepayment on the days activites. $260 gone. Come back home and return the car 1 day early. So a total of 6 days.

I've been using PayPal since 2009 and never had any problems until recently. I was overcharged for an item purchased online and was unable to resolve the issue directly with the merchant. I submitted a dispute for the transaction and provided documentation for the correct amount. The dispute was denied and case closed with seemingly no effort from PayPal to actually look into the issue. Note, this was the only dispute I've ever filed with PayPal. I filed another dispute for the same transaction with my bank and it was approved. I no longer trust PayPal and will be removing them from my payment accounts and all future transactions.

Seven days after posting this review, Paypal reversed their decision on my claim and said they'd refund the stolen amount to my credit card. I don't have a credit card through Paypal, nor do I want one, but I see them trying and if they meant they'll put it back in my debit account, great, four stars. They're not getting five after three months of this and only getting a resolution - without explanation - when their reputation is threatened, but maybe someday they can get there again. I don't often give second chances with something this egregious, but twenty-six years has gotta count for somethin'.

Updated on 07/17/2023: I recorded the customer service team acknowledging I should have my funds released and said they would put in a ticket with their back-end team to release the money from my paid invoices. Online it shows no open cases on my behalf and it’s impossible for me to open a case if my issue has to do with held funds.

I have been fighting since December of 2022 to have PayPal to close my account. They are refusing to close the account so therefore it is causing issues on my end. Buti instead they have put a stupid limited restriction on my account instead of closing it. So now I see why people say don't use PayPal for anything like account or business because they will not do what the customer ask them to do.

I have been using PayPal as my billing, payment, and invoicing system as well as my debit card for 9+ years. Money is always sent and received instantly. Invoicing is a breeze. Only ever had one issue with them and their customer service worked with me to fix it as soon as possible. Their fees are very worth the convenience and reliability they provide, as well as the lack of headaches.

Venmo has held my money for over a month!! I had two transactions from the same company I disputed through Venmo. Somehow, they have decided to freeze my account and not give back my money. I have verified over 6 ways of who I am! Passport, driver license, bank card, food stamp card, medical marijuana, government ID, Social Security card, a picture of the number on my house, which matches my account, a selfie, etc. They are the worst when trying to get anything resolved. When speaking with management, they won’t get off their ass and do ANYTHING for you.

Very poor if any customer service... not recommended for doing business with them. If you want headaches then use them, otherwise search for something better. I'd say seek another company that is better than Paypal.

As I said I've been with them for years. We don't use our bank card for online purchases. We use Paypal. And at Christmas we use Paypal. I like to online Gamble. I have two account. Most of my sites I play on I use the same email. But one site I used the other Paypal. So when I won I would send the money to the casino Paypal. I don't know why but I got up on the 8th of July and they had closed my account, said that I wasn't holding up to their standards. I don't know why and Paypal didn't explain why.

You only have 24 hrs to receive refund at same exchange rate you bought the item for. After 24 hrs you pay excessive fees for PayPal using 3rd party USA bank. On recent purchase it cost $430 refund difference. Beware. Use a credit card.

Joined Paypal to offer clients the option to pay online, what they don't tell you when they very enthusiastically enroll you is that as a new client they will hold the money that clients pay you for 21 days. Complete false advertising, your relationship with your clients is yours not theirs to manage - crooks. Do not use their services. False advertising.

I had to buy a large item and the seller wanted PayPal. My Bank released the funds but Paypal only took part. I lost the bid and now Paypal won't return funds unless I pay them or wait 3 days. STAY AWAY. That's $4000 there holding and now I can't buy another Item costing $2000 more. I have been jumping through hoops most of the day. Then I was told I HAD to link my Bank Account. My Bank won't link with them. Now I see why. Tomorrow is day 3 of trying to get funds returned with help from my Bank. Paypal reasons are from "We're working on it" to "Security rules". No wonder stocks are falling.

Absolutely the WORST company. I've had a PayPal account for YEARS and never had an issue. Now I'm locked out of my account because for something that happened LAST YEAR.... I was NEVER NOTIFIED on any of this... I've even made transactions since then. But last week I tried to log into my account and couldn't. I called and they tell me I'm locked out.... What a joke! Save yourself a headache, don't bother. Their so called "customer service" is a bloody nightmare. I even offered to rectify through them but they said I had to deal with an outside third party company....

I recently had an experience where I send $500 USD to someone and it showed that I was paying $0 fees. However, when the person received the money, they were charged $25 USD for fees. PayPal is a scam. Why do they not make it clear that there will be a fee? I ended up having to pay another $25 to the person and ended up losing this money. PayPal should've been transparent about this money. This is absolutely unacceptable and can't believe they would blatantly lie about it. Never doing business with PayPal again.

I been with PayPal for some years or so. So I went to order a purse through Michael Kors and now PayPal is telling me some mess something is wrong with my card. It’s something wrong with there there ** cause am about to end PayPal now.

After 23 years as a user of Paypal services, I am deleting my account. For the first time I was facing fraud. It is hard to find a phone number for Paypal and their phone AI kept saying "I'm sorry I don't understand" no matter how calm I was and different methods I tried. I was trying to tell them there were 3 transactions in my account that were not mine, only one of which I could cancel. Each time they sent me a note with no phone number saying that the transactions "matched my patterns" (more idiotic AI). I had never sent money to hotmail accounts. There are other products out there. AI is a child needing training.

I received an open unsealed package from France that was obviously fraud. Photos prove the package self sealing tab was unused nor was any sealing tape evident. I spent hours corresponding with PayPal’s AI customer service and uninterested service people who do nothing and don’t care. Future purchases will not be with PayPal.

Paypal decided to start holding funds for 21 days on items I've sold. I've been in business 8 years with them and now this out of nowhere. If I sell an item and the shipping price is on the invoice how am I supposed to buy freight shipping if the funds are on hold for 21 days??? Or, if the customer is picking up then I can't possibly have a shipping number to upload to get the funds faster. I'll be looking to get a different payment processor after this **.

I did everything by the book, and by their rules. I bought a guitar online for $4,000 by having the seller send me a paypal invoice. Paypal terms say that I am protected if the seller sends me a counterfeit item and there is a Paypal invoice for the transaction (there is). The seller sent me a counterfeit guitar. Paypal told me to get documented proof from a guitar repair person and to send the guitar back with signature proof of delivery. Paypal told me to upload both documents to Paypal. I did both. Multiple representatives told me that I did what was asked and that I'd be refunded in a few days, but they have no power because the mysterious "back office" is handling this claim due to it being over 1,000 dollars. Back office has no emails and no phones accessible apparently. After talking to 10 people and calling for 4 weeks, Paypal denied my claim. Each person I spoke to said a different ** reason

After being with Paypal for two years, they all of a sudden decided to start holding the vast majority of my payments back for up to 21 days, and their reason....."just in case". Mind you, I've never had a complaint or problem from a single customer and the "product" I'm selling is a service! There's no shipping or damaged goods involved. They have zero reason based on our track record to hold anything back, they hadn't until today! Goodbye Paypal, you've made my accounting life more difficult instead of easier and you still want to charge me a percentage to do it!!! I'll give my 3.5% to another service who actually cares.

I've had my PayPal account for 22 years. It's a personal account. A friend just transferred a large-ish sum of money to me. I get an email from PayPal saying they've held 85% of the funds for this "purchase" until I ship the "item" to the "customer", and they've kept $347.00 US as a "service fee". When I called PayPal, their customer service supervisor, Mark, was incredibly rude to me. He basically told me I'm out the $347, they can't tell me when my account was changed to business account, and he was incredibly rude about it. So this account I've had for 22 years is suddenly a business account, but they can't tell me how. They can't FIX the problem. They can't give me the $347 back.

For almost 2 months I have been trying to get an issue resolved with my account. I was told multiple times it was escalated and will have an answer within 3 days. That has occurred about 3 or 4 times now. No resolution, no answers, no communication. Not only can I not use my account, I can not access my money that is being held in the account. They can not even tell me what is wrong, I have also been informed that the paperwork they need has been received. I just want access to my money and will never use PayPal again for my business. I have even asked for a way to place a formal complaint and no response to that either.

After over a year with them and doing sales over 25k to 45k a month they decided to let me go with a lame excuse, I dont have problems with my customers in the past two years I had 4 disputes and all of them were attended, I asked them to verify that, so I am finding out that I need it to increase my projected sales, which it doesn't make sense because they know what I do, my money is in hold for 180 days now, a gentlemen called me today from 402 952 assuring me that he was working on my account and that he was realizing my hold, he was very nice and polite with me, he said just keep an eye on your email for the next 20 minutes or so, by that time I did another charge thinking that everything was going to be ok but my surprise was that they were terminating my services and my money was going to be on hold for 180 days?

It seems that PayPal is no longer secure. It makes automatic deductions from my bank account to PayPal that I never initiated, and I do not receive much assistance from customer service. They are very polite, but do not know what to do other than transfer to another department. I spoke with them for 2 hours without any assistance.

Gift card fraud…Last Sunday my wife and I were at Lowe’s and we happened to pick up a 100 dollar Visa gift card. The type is called Visa Sparkle. We got home within about 10 minutes to use it online and it said insufficient funds. We went online to the card's website and a charge for 98.00 was made in San Jose California by an Ambur ** on PayPal. We called PayPal and notified them. They looked at my account and someone had changed it from a personal consumer account to a limited liability corporation (LLC). They also could not see the charge in my account. I gave them the gift card number and they found it in an account of another person name Karl… I wrote it down.

Paypal blocked me from their site where I can't use it no more. I cannot use Paypal none for life. I don't get it. I guess they don't want anyone to use it or they just like that or well lucky me. I hope I can find another one like this to use that likes people.

I purchased Pretty Lights tix via “Veritix” aka AXS shell company. Their user (bot) violated Ticketmaster OG Policy and my ticket gets cancelled. PayPal gets the chargeback decision from Visa AND My Financial institution. They decide to stand around finger popping each other’s ** holes instead of doing good business. Shame on everyone.

I haven’t had a good experience with this company yet and this was the last straw, I’m in end stage heart failure, I rely on my medication. My girlfriend sent me money for meds and they put a 72 hour hold which put me in the hospital. I will cancel my account when I get my money.

Definitely don’t use them. They charge horrible fees and are rude and unhelpful after you wait for hours to speak to a support person. I am an individual with a brain disability. This is hurtful and I feel disrespected and no help was given to me. This is not a disabled person’s place to do business. I am going to tell every agency I can that this company does not help disabled persons.

I want to thank Adam M. in PayPal Business Litigation. He was fantastic in understanding the issue and resolving the matter. As a 23 year customer of PayPal, I understand issues can arise, and having someone like him step in, is sometimes needed, and appreciated.

I ordered from a merchant who only allowed me to use PayPal. I put in my address on the merchant's website and I made sure that my PayPal primary address and billing address were my current address. Somehow PayPal pulled up and sent to the merchant address that II ordered from a merchant who only allowed me to use PayPal. I put in my address on the merchant's website and I made sure that my PayPal primary address and billing address were my current address. Somehow PayPal pulled up and sent to the merchant address that I have not used for six months. The item was shipped to the wrong address. The merchant went to help me because they insisted they use the address that PayPal gave them.

On March 19th my son sent me the gift of $150 through PayPal. Unfortunately, I wasn’t able to login to Paypal because they had an issue with send me security code. I tried several times without any success. Then later I called customer service of paypal with this issue. The representative simply deleted my second security login - use of security code.

They've closed me off my PayPal account and won't let me get into my account unless I verify with a phone code, which I can't obtain as I have no working phone. My money can't see nor use in/out of PayPal (**). I will be forwarding this to fraud agencies if PayPal doesn't cooperate and allow me back into my account without phone use. I will not be giving you much longer to resolve encumbrance you have caused me.

I received a payment from one of my customers who is a California-licensed realtor. PayPal accepted the payment on 4/4/23 at 2:30 pm. They sent a receipt of payment to me & my customer. PayPal did not post the payment to my account as they usually do. I contacted PayPal to inquire about the payment. I was informed that the payment was under a compliance audit & the payment wouldn't be posted for 72 hrs. I called back on the morning of day 3 & was told to call back in 2 hrs because it hadn't been a full 72 hrs. I called back exactly at the 72hr. mark.

PayPal responded positively to my concerns.

On March 20, 2023 I ordered 2 items from a website using my PayPal World Mastercard. A few days later, I had logged in to my PayPal account to make a payment and saw an unfamiliar charge. Looking further, the purchase amount on my receipt did not match the amount I was being charged. I contacted PayPal, spoke with 2 representatives (1 a Supervisor), both stating I would not be liable for the $14.49 added to my charge and then also informing me it was "Chinese Tax". Nowhere on the website is there a note about additional charges of any kind. I filed a claim, PayPal denied the claim. If I want to know "why" they denied it, I have to spend more and send a certified letter. Why have a major credit card that you cannot trust?! I guess now that PayPal Holding Inc has become the first foreign operator with 100% control of a payment platform in China, they get to play by their own rules.

Our charity had to stop using PayPal last year. Last year they froze our account and stated we had to provide personal "information about you and users listed on your account". As the only user of the account, I provided my requested information. The issue is I was the only user listed on the account. The other person they wanted information about was/is not a user listed on the account. I tried to get them to understand this but they just kept repeating the same response. Absolutely unreasonable and horrific customer service. The account remains locked today with them withholding over $1300 worth of charitable donations. Because I cannot withdraw the donated funds they will not even let me close the account. As the only user of the account, I consider their actions nothing short of theft from a charity! Totally untrustworthy. Avoid at all cost.

I stopped using PayPal years ago because they wouldn't refund $300 to me from a fraudulent charge no matter what. eBay took my side but PayPal did not. I heard that eBay doesn't do business with them anymore. Anyway years later I had to open a new account with them in order to send money overseas to my daughter that moved to another country. Just a couple months into having a new PayPal account someone sent money to themselves with a reoccurring "subscription" to keep getting that money.

PayPal has blocked me from removing my personal information and also, closing my account. I have had several hacks and told the company I do not feel safe or protected. I am not able to reach anyone by phone and only get auto-generated bot options. It's been over 6 months and I am still waiting for my account to be closed. This does not seem legal for consumers! In their community site, I see many have had this ongoing issue... As a publically traded company, this must boost their numbers but how misrepresented the information is when they FORCE their clients to use this service with not exist, or notice about this occurring upon signing up!

Ran into a shipping scam where they send you a different shipping price (in my case $600) than what was on the invoice ($30). AFTER I already paid for it, and if I didn't pay the $600 they won't ship the item. Obviously, I didn't pay that and after the seller stopped responding to me I went through PayPal's resolution center and opened up a claim to get the money I paid refunded and sent them the evidence of the scam. Took them 2 weeks to side with the scammers and tell me there was no billing issue and my claim was closed. PayPal is great until it's not.

After earning $17, I discovered the only access was through PayPal so I opened an account. They wanted me to attach a debit or credit card to the account, even though I had no intention of spending more than earned through Honey. Then, with no reason, they said they had closed my account and I have no access to my money for 180 days and could only say it was based on my "use." I can only guess it is because I have anti-tracking devices on my computer. I am a retired disabled senior citizen so cannot be due to any "activity." So, after all of the "dollar here and there" of earning, Paypal/Honey took the money back and will require more invasive requests for documentation if I want the $17. Lesson learned. I will never use Honey or PayPal again. Enjoy your $17, stolen from a poor old person.

I recently noticed unauthorized transactions in my PayPal account pertaining to PayPal digital gifts. I called PayPal and asked them for a refund. The customer service rep put me on hold for few mins and came back and said that those transactions were in line with my PayPal history and won't be refunded. Inspite of me telling them several times that my account has been compromised and someone else has made those transactions in my account, they refused to act upon it. I am closing my PayPal account. The worst experience I have had with any payment company.

Transaction date 03/12/2023- I received a payment through PayPal friends and family, the amount 812.00 dollars. I added a new debit card with a new bank to the account. When I attempted to transfer the money Paypal informed me that they will hold my transaction up to 72hrs due to needing to "REVIEW" it. At the same time while in the app it told me I could expedite the transaction by taking a picture of of ID and also a selfie, which I did. The transaction was STILL place on hold.

How can such a huge "business entity" be so customer unfriendly? PayPal is one of the worst ever companies that provide any form of intelligent informed or easily accessed customer service! Their computerized phone system makes it pretty much impossible to get anyone to help. The customer service employees reply with answers that are pretty much as inaccurate as the computerized phone and online help assistant. I have fought unsuccessfully with PayPal for about a month and still my problems were never fixed, never correctly or intelligently addressed, always blamed to be something other than PayPals glitch, which it is; Paypal ignored my preferred payment choices and choose their own without informing me or allowing me to approve or deny. They have cost me endless amount of time, anger, stress and financial loses in various transactions.

Had a payment from Ebay denied, called credit card company, they said no issues with the card, but they did have a fraud alert saying the item was entered 4 times. I only clicked the button once, so maybe Paypal submitted it multiple times, who knows? I had just bought something using the card minutes before this with no problem. After hours on the phone with card Co., verifying everything, finally got off there and tried again... same issue. Then bought that same item from same Ebay seller using my card directly and it was fine.

Whenever I have to transfer money using PayPal, my heart sinks. Even as a guest, because "Payment via PayPal" as a guest never, ever works, after processing the payment I always just receive some random error. So, okay, though this is what I've been dreading, I guess I'll try to log in. Oh but no, despite the fact that I use a password manager with the most up-to-date password there (and have this problem with zero other sites), the password is "incorrect" and I have to get it reset. Fine, what did I expect?

Out of nowhere, they decided to permanently limit my account based on their “reviews”. No reasons given whatsoever, I had called to inquiry with no luck. And now, they are holding my money for another 180 days before they would release it back to me! Such a thief….

I am a CPA so am familiar with financial applications. I procured an acct with a Discover card. Card was hacked and got a new card (I had never been hacked for the the last 27 years of using a credit card). Used an entirely different credit card from another company and it was hacked. Canceled with that company and then my identity was hacked. My conclusion is that this company does not have secure controls. Shortly after my identity was stolen. I still have money with Paypal and cannot gain access to it. I have spent an hour with a service rep. We tried on the computer and on my I phone. I also tried using it to send a gift card and donate to a charity. Stay away from this company.

My company received $7,500 from client. PayPal wanted to withhold the money for 21 days but they took their large sum commission immediately. I cancelled the payment to be refunded to back to client. Customer service in India & Philippines can hardly speak English. Paypal NEVER DEPOSITED THE AMOUNT but ferociously tried on multiple occasions to withdraw it from my account! Bank alerted... How can funds which are on hold in paypal account and not deposited and released to my Bank be available for Paypal to withdraw such amount without my authorization! This same internal scam is well being done by Best Buy online purchases as well. I had to close my bank account, cancel paypal and file a police report... STAY AWAY FROM PAYPAL as they deceptively put the blame on scammers and hacker when in factually it's PAYPAL RUNNING THE SCAM... PRICELESS... FBI Needs to be notified..

Recently made a purchase through PayPal. My preferred funding method is my credit card, yet PayPal paid for the transaction with my bank account info. Contacted PayPal via messaging, and got the "run-around". Received instead the instructions on how to make a payment method preferred..., although my preferred payment method was ALREADY my credit card. When I pointed out the mistake, my concern was ignored. IMO, PayPal is not reliable.

PayPal is terrible and unethical company I have ever went through, maybe it’s good for seller or business people but it’s not worth it for buyers. There is no security or trustworthy for buyers who do payment through PayPal because if buyer cancel order or get refund from seller they charged person who receiving refunds and hold the funds as well, and you they don’t even bother to resolve the issue, if these funds are refunded by seller as goods and services, not even take a step to communicate with seller why buyer will get charged or reverse the seller transaction and request seller to pay refund properly.

I made an online purchase with Paypal (a ONE time purchase). The company I purchased from tried to charge me for a subscription (3 months later) and I disputed it. Paypal denied my dispute. Because this is linked to my bank account, I have no recourse. Also, Paypal put the burden of proof ON ME? They did not put it on the company to prove why they are stealing my money. Paypal is terrible.

Haven't used PayPal in years, but that was the quickest way to receive my reimbursement from SWA, from their holiday meltdown. I went on vacation using just the funds in my PayPal balance. I didn't have a PayPal debit card, but my gf did, so I just transferred money to her, as we needed it. But first day of vacation, PayPal randomly denied a transfer of $180. (Money needed to drive up to South Lake Tahoe). There was no explanation, only denied. And no way to fix it, because their phone lines are not operational past a certain time, till 6 am.

I tried to log into my PayPal account, only to be met with a demand for my cell phone number. Problem is, I don't have one, and I don't intend to get one. PayPal no longer values my 20+ years with them.

Paypal is a company that kept my money, I bought a shirt in word soccer shop. I used paypal to pay 4 parts, I received the delivery confirmation, I realized that the address was wrong, I sent you an e-mail at this follow word soccer, he told me that I sent it, I called paypal, I made the complaint, tell me that they ask for payment, paypal sent me an email that Ivan Verified with the company, paypal sent me another email requesting me, because the delivery has already been delivered! But in the wrong direction! I sent the proof to the wrong address. He communicated with word soccer, they told me that he sent me money to the card that he used (paypal). Paypal kept the refund money, and charged my credit card. This was all December 2022,

Mar 18, 2022 I paid a total of $368.20 to what apparently was scam company They chose to refund me $140.65. I made numerous calls was told it was escalated and I would be called. It is Jan 2023 and I still have not received my money or a call back. Last mo my debit card was lost and my payment was rejected as I always do auto pay. As soon as I saw what had happened I called made full payment. Added new card. No I get a bill that say I have a 2 dollar credit but below says this is attempt to collect a debt.

I used PayPal to transact a transaction with a business. I was selling Solar Appointments, and because I did not know the buyer very well, I made sure to have him send it as "Family and Friends" so it could not be disputed at a later date (that option says it right on the Paypal app when you choose that method of payment). The other person disputed it months later, Paypal called and asked me what happened, so I told them exactly what happened. They took my statement, asked me if I wanted to refund the buyer, I told them I did not, the transaction was non-refundable and completed. PayPal then debited my account $1500, and refunded back to the buyer. I called PayPal back and asked why they did that, their response was "he disputed it directly with his bank, if he had disputed that with us, we would have denied it, but since it was through his bank, we have no control over what happens." Although Paypal may not be able to stop a dispute directly with a bank, but they did have the control to:

Got letter from Synchrony Bank, in Fl. That my loan was denied? I didn't apply for a loan in Fl. or Synchrony bank. Looked into it further, and Synchrony bank IS Paypal!! My SSN was hacked, many loans and credit were applied for,, I had to freeze my credit files. Of course they deny all of it. Had to close my Paypal account.

DON'T TRUST PAYPAL WITH YOUR MONEY. THEY HAVE WAY TOO MUCH CONTROL OVER IT, AND WILL TAKE IT WHENEVER IT SUITS THEM. In March of 2021, I sold a watch off my website and the transaction was processed via PayPal. PayPal sent me an email saying "You can ship items now" and "Seller protection eligible."

My granddaughter wanted $, texted me a photo of her PayPal QR code. I dropped the photo into my computer then scanned the QR code back to my iPhone. Using PayPal's app I sent her the $. Immediately in my PayPal acct, activity, I get a payment request from Rosalind for $1499. The message had a link under her name to a screen to call this # if you don't know "Rosalind". I call that number, go through a tel tree, then 10 min hold before I hang up. I go back and figure out (info found on internet, not via PayPal help) that I need to cancel Rosalind's PayPal request. Do this. I don't use PayPal much, weird that Rosalind's request for $1499 came right after sent granddaughter $ via her alleged PayPal QR code.

I have had two different disputes with PayPal over the last couple of years, which both ended in the seller's getting to keep my money. I don't use them very much - and I won't use them again in the future if I don't have to. I have an email from the seller stating "I will refund you as soon as possible" and PayPal considers this to be too vague to use in my defense. I was told if I had an actual date of refund process or some other confirmation number, then they could force the refund, Otherwise, it doesn't matter that I have emails asking for my refund from the seller.

Webpage can keep you in a loop of failure. I was trying to send money to my daughter but they won't let me use my three linked bank accounts. Spent almost an hour on phone with three agents and in the end they blamed my bank for stopping the transaction. The bank accounts are listed as available. No errors were given by the webpage. Horrible software. I have been a customer for 20 years and now cannot use them? Maybe Musk should take them over.

It's been downright painful to use PayPal these few months. For the past few payments that I've made, paypal have mysteriously decided to hold my payments to the parties that I've been trying to pay. It's not a big sum (just a few hundred bucks), and I'm not doing anything funny (like paying for gambling or anything like that). I have been burnt by paypal last year (because they decided to verify my bank account again, even though they have verified it once, and then my payment didn't go through). I will run away from them as fast as my legs can carry.

So I paid a guy with a small business that installs stereos in vehicles $470 to do an install in my car that is particularly complicated and he came in lower than anyone else. I made 3 payments towards it and had it scheduled for October 3. He didn't show and would not return messages. A week of no answer and I disputed it with PayPal but had to do each payment as a separate dispute so I provided all the evidence I had to each one. PayPal refunded me two payments but made the 3rd one in the seller's favor. I went to their message center and started trying to figure out why they would decide two of three in my favor when all are for the same single service they could see crystal clear that I didn't receive. This is where it has gotten extremely frustrating.

The lady, Eva, really helped me and listened to every word I said. She took care of my problem almost immediately. PayPal is refunding my money since I had cancelled the order but it did not show so the funds were removed from my account. I should receive my refund in a few days! Really favorable experience!

The outsourcing of agents to foreign countries is frustrating. Communication is difficult as the agents are difficult to understand and their comprehension of a problem is limited. I spent over an hour with PayPal customer service and the agent filed a case that was completely inaccurate. Further, PayPal has an idiotic policy that if a vendor refund is received by them in two increments and one amount is in excessive of the original payment, they retain that excess for future use. Appalling and frustrating. I am finished with PayPal because of the above and personal reasons.

Dear PayPal Customer Service, I am writing to express my frustration with the service I have received from PayPal. I have been trying to transfer funds using the "transfer in 1-3 days without fee" option, but the transaction has failed to go through on multiple occasions. This has caused significant delays and added stress to an already difficult situation. I have followed all of the necessary steps to complete the transfer, including double-checking that all of the information was entered correctly and that the payment method I am using is valid and has sufficient funds.

I explained it arrived late, can't use this item, hence why In opened a dispute. PayPal offered me a credit but it appears PayPal condones this practice and won't enforce buyers protection for late arrivals.

I have been going through a financial hardship and needed assistance from family to pay my rent. On November 24th my friend wired me 1000 to my PayPal account. PayPal accepted my money and placed it on hold. I advised my apartment that the money was on hold, and would give them it when PayPal released it. PayPal released the funds on December 12, 2022. I paid the 15 dollars to have it immediately transferred 956.53 to my bank account. A bank I have been working with for over 14 years without any issues. I received a confirmation email from PayPal app giving me a confirmation number. I called my bank thinking they may have put the money in a hold. The bank stated that they had not received any deposits for me and to check back.

I have been using PayPal for many years. I made a purchase from a company on FB, & when I received it, it was not what was advertised or expected. PayPal advised to contact co., & I jumped thru their hoops to no avail. I spent over an hour trying to do a dispute resolution online, but kept getting kicked out. I sent an email asking that a live human being call me, but got a chat room instead. So, my advise to anyone considering this co. to look elsewhere. They are fine until there's a problem, then you're on your own!!!! If I could give no stars, I would!°°

I would not trust Paypal to do anymore large transactions from this point forward. I purchased an oxygen machine through Paypal so that I knew that I would be protected if the company I was buying from was to try to scam me. They did in fact scam me and sent me a broken machine for almost $500 - the whole time promising me in several emails that they were not overseas - they specifically told me they were in Arizona. When I tried to return the package they made me jump through ridiculous hoops (had to send several videos of the machine not working to PayPal and Varon) only to hand over the money to the oxygen machine scammers (Varon) in the end.

I found out someone made an account with my email, a false name & some strange phone number that isn't mine. I secured the account after a phone call. Then later on I tried actually using it for the 1st time but got scammed through PayPal losing about ~$100 because I used PayPal while drunk (I self medicate because I was ** in the military) the 2nd time I made a donation to the March of Dimes since my twin brother was the 1st baby in the world to have fetal surgery, they're my go to organization for donating funds since they covered my mother's entire hospital bill & my twin brother's surgeries.

Blatant thievery with no excuses or reasons. Paypal now has turned into a criminal organisation. I have to contact my bank now and pay a fee to block PayPal from randomly stealing my money. People should be in prison for this. Absolutely disgusting.

Totally authoritarian organisation, customer has no control over PayPal's high fees, no chance to close the account on web, in app, NO way to contact the customer service. They pretend I have $25 in my wallet, why I can't close the account. See screenshot. Easy to use only for people who has no other choices and don't mind the high fees.

Paypal, in my opinion, is a criminal organization. They will withhold your money at any time they choose. You have no control over your money whatsoever when PayPal holds it. I cannot understand how a company like this is allowed to exist. The only difference between PayPal and the mafia is the mafia dresses and acts much better.

Paypal is THE WORST COMPANY EVER!!! I am a victim of IDENTITY THEFT and someone stole my personal information, which compromised my credit reports. I then had to freeze my credit reports with all (3) reporting agencies, place fraud alerts on all (3) credit reporting agencies and file several police reports. I also filed a case with (FCC) and Social Security, etc. Even though Paypal KNEW who stole my money ($195.06) and told me the person’s name, launched an open investigation and ruled in my favor for my money to be refunded…they took FOREVER to refund me my money and I am STILL WAITING for them to issue a refund.

Your credit card usually provides excellent protection against fraud and other consumer issues. Paypal Balance DOES NOT. I recently made a purchase with paypal and never received what was ordered. First of all very difficult to communicate with paypal- no customer service. Then they never refunded the amount paid. I really don't ever want to deal with paypal again.

Member since 2003 without any issues. One bank account issue and my entire account is completely put on hold. For $3.26 as some type of USD-CAD chargeback. Phoned customer service several times and could not rectify. Paypal "customer service" (and I use that term lightly) screwed me around and kept me on hold for literal hours, just to be disconnected and no one to phone or email me back. Each time you need to start at step one and explain to the Skynet computer program that is the gate-keeper. Once you get by that piece of garbage, another piece of garbage answers the phone without a care for your time or any efforts to help solve your issues.

For a week I have been trying to close my account online. It is difficult! You are offered to send an email or call 1-866... Good luck. In addition, do not apply for a PayPal credit card. There is no benefits offered with this card. I have closed the credit and the account. For many reasons, do not join this big tech's bank or credit.

Paypal supports fraud and I've got all the receipts. I am a paypal consumer and seller. This experience is from a Seller's perspective who pays fees for the protection Paypal alleges it offers. On October 5th a customer placed an order and received her file. I have download records showing she downloaded the file. Four hours after she purchased, she filed a dispute stating she didn't receive the file. I provided proof she did, but also attached the file to my response with Paypal. So Paypal literally saw the file given to her. I also reached out to her, resent her original email and link as well as attached the physical file itself again. The fraudster didn't respond when she realized she was caught.

I received a email from PayPal on 8th September 2022, "You authorized a transaction. Money won't leave your account until the beneficiary company processes your order." Also a message "Instructions to merchant" "You haven't entered any instructions". I immediately called Paypal on the 8th September and asked them to STOP payment for the renewal, I was told by the gentleman that unless I authorize Paypal, money won't leave my account and that he will take care of it. But on September 13th Paypal took money out of my Bank of America Account to pay the subscription that I wanted to stop payment on.

I applied for credit card (already have a credit account just wanted physical card for everyday purchases). They approved me for an amount much lower than my already open credit account so I asked PayPal to raise limit or close. They would not raise limit so I asked them to close the recent opened account and they CLOSED my credit account that I already had for years with the higher limit. Would not re open and would not even just transfer limit to the new account when it was THE COMPANY'S FAULT FOR CLOSING WRONG ACCOUNT. Terrible customer service. Asked to speak to supervisor and was told they would not speak to me, seriously?!?! Will be closing all accounts at this point, not worth giving them my business.

As a buyer, despite the promises made, when you complain about an item and request a refund, the case is always dismissed, or is found in favour of the seller. As a seller the fees are extortionate, and when items are sold via eBay, a massive chunk of the money is swallowed up by their combined fees. Customer Services is almost non existent, and in my experience, is never able to address the issues. When you find no authorized transactions, they never investigate, and demand evidence you are unable to supply, so refuse to refund or investigate.

After 20 years, I have now closed my Paypal account, because they had, quite unbelievably, let the scammers into my account then denied all responsibility. $200 lighter, I am absolutely horrified that such a lawless and autocratic operation is still allowed, in this day and age. Luckily, there are so many other ways of conducting my business nowadays, which is exactly what I intend to do.

Someone broke into my PayPal account recently, put his name as well as his debit card last four in my list of banks, and stole $210 from my USAA checking account. When I saw the violation and contacted PP, everything went downhill fast. They are horrible when it comes to trying to retrieve my money and get the thief and his card out of my account. I am finished with them.

I have been a business Paypal customer since 2002. I recently tried to change my user name from my closed business to my real name. They froze my account saying my information didn't match their records. They have my email, banking info, address, billing and shipping info and my SS number. Still not good enough. Said they don't have my name on anything. How is that possible with all the info they have on me. My account is frozen. Can't send or receive money, can't close the account and can't use my banking info to open a new account. After 20 years as a customer, I'm left in limbo. VERY, very unhappy.

I placed an online order for merchandise on 8/26/22 at theplayah.com site. It asked for PayPal payment only. After I submitted the order through PayPal, PayPal sent my money in cash directly to a scam person without my knowledge. I received no confirmation email for my order from the website nor any merchandise from them later. Apparently, it is a scam site yet PayPal helped them to process my payment without telling me the payment in cash was directly sent to a scam person. When I called PayPal immediately that day, PayPal didn't help to stop the payment but said my Discover card would dispute it. Then Discover refused to dispute!

I've used PayPal since they were a small company, well before the eBay purchase. Had some good, mostly bad experiences. The most recent and last transaction was everything bad you've ever heard about them. On August 4 I received a charge against my account for $59.96. I tried to dispute it while it was in the pending stage, but PayPal wouldn't allow that. Anyway, on 8/6/22 I filed a dispute stating I was unaware of any transaction with this merchant or this amount. My claim sat UNTOUCHED for over 3 weeks, at which point they requested more information about the item in question - somewhat difficult since I had no idea what the charge was for. Over a series of days, I went through the PayPal House Of Mirrors - phone tree - disconnections - delays - unfulfilled promises, something I see many others experienced. It is a system devised to frustrate the injured party to the point of giving up.

I received a USD transfer in and it seems to be impossible to get it out without extortionate fees. To any other currency or bank account about 3% of the balance. It’s a large amount so this fee is several hundred dollars pretty much for nothing. It seems they have even introduced a 3% fee for a USD domestic transfer to another USD account. Even with traditional banks, such transfers are usually free, not taking 3% of the balance or forcing conversions for another 3%. The company is engaging in dishonest and monopolistic behaviour.

On August 16th I purchased from Sephora.com using PayPal. On August 21st I returned 2 products using Sephora's prepaid mailing label. On August 24th I received confirmation that Sephora received my return and the email stated "Your refund will occur within 10 business days." Normally after I receive this email it is followed by a "you have been issued a refund" email from PayPal which was never received. It has now been 13 business days and after opening a case with Paypal they felt I didn't have enough evidence for my refund and closed my case.

I’m a long-time customer but no more. Basically since the day they started. I’ve never had one incident where I’ve been disappointed with PayPal until recently. I purchase a pair of smart glasses through PayPal by a company called Mercari, bad mistake. Because I seen a young man at the gym wearing a pair of these, and he showed me how they work, must admit I’m a tech nerd and just had to have a pair.

Paypal takes and returns the money that was transferred to you back, at the request of the scammers. And they call it the protection of the buyer or the seller, it does not matter to them. The main thing is to steal your money from you. Accompany it with their ridiculous, standard messages devoid of logic.

We have used PayPal as a payment Option for our small business customers for 8 years. We've literally had millions go thru PayPal with never a problem nor a complaint. We recently advised our customers that we prefer another payment option. Yesterday we found out that PayPal is holding our funds in which we paid them 2.99%. After being on hold for 35 minutes we finally got a live person. We inquired why were funds we usually received in minutes was on hold for 21 business days. We were shocked when we learned that PayPal decided since we were using another preferred payment option for our customers that our company was now considered at risk.

I have an exchange student living with me and Paypal has restricted his account with no reasoning. We have called for 8 days straight and spoke to many people who could not help, every person keeps telling us something different. The worst was tonight. A manager at Paypal Rebecca #**, spoke to me in the worst customer experience of my life. She even said to me, "You sound educated, I don't understand why you are not getting this." This is unacceptable and Paypal should be ashamed having someone like this work for them in customer service.

A fraudulent charge of > $500 was on my PayPal account. The scammer even admitted to the fraud in a private message in the PayPal app. Not only does PayPal refuse to look at this admission, but they continue to allow this scammer to create fraudulent charges against other innocent PayPal users around the world. PayPal doesn’t care that I spent the last five months in hospitals and medical offices trying to survive. They seemingly only care about facilitating scammers. Remember, behind a company name is a Board of Directors who facilitate thievery to help support the company stock. Don’t become a victim — stay far away from this fraud-supporting company!

It's kind of ironic that PayPal will take their portion of a transaction (over $200) yet put your money on hold for up 21 days. I've called customer service and have been on hold for over an hour. Tried to use the resolution center and get a message that says to try back later because "something went wrong on our end". When you try to clear the monies I get a message that says "we're experiencing technical difficulties". This whole system sounds like they collect money, sit on it for several weeks (maybe collect interest on it?). Not a bad deal for them but makes it hard to depend on reliable income for goods or services that you've already provided. They claim that it's because we're a new account even though it's been in business since 1985. While "new" to PayPal I'm not sure that we'd be around that long if we were doing shady things.

I had an unauthorized charge recently. Immediately filed a report. Changed my password. Did all they required. I have repeatedly emailed and called and all I get is responses that have nothing to do with my issue. The call center, in whatever foreign company, does not know what they are doing. So now I decided to close my account. When you FINALLY get through you get more delay tactics. Waited 5+ mins. for someone saying they couldn't close my account and had to pass me on to someone else. So more waiting on hold. I truly believe all these delays are intentional!!! I will never use PayPal again.

That's what happens when you outsource, no one cares about good customer service, I was transferred 3 times until I reach a manager, he couldn't help me either and decided to hung up on me, never received a call back, never got my issue resolved... Paypal customer service stinks... PERIOD.

I bought a clothing item using PayPal. It shipped from Canada. It was not as described so requested a return. The company said would only give 30% refund so I raised issue with PayPal. PayPal said send, "We negotiated full refund if you return item to them." I sent it back which was spendy due to international shipping. Then once company received item PayPal stated they denied my claim and issued 0$ refund. So I paid for item, paid for shipping and have no item. Total scam… don’t use or believe anything ShopHelp or PayPal say!! Buyer beware! They must have shady deals with shady international companies!!

They are all about the cash. If you receive damaged items from a seller they make it very difficult to make things right. If they do the right thing it means less money for them. You can provide all the photos you have and it's not enough.

banking information.

I came on hard times from being out of work due to Covid and injury. I had to sell some personal computer equipment and the only money sending option for me and the purchaser was PayPal so after the purchaser received the equipment they paid me $12,000 friends and family option. Paypal froze my money. They say for 180 days. I called them until I was informed that there is no specific explanation why and that there's nothing else to say that they won't release my money until the end of the 180 days. Due to them my last chance to save my business, my vehicle, my home and my family was destroyed.

Vera high fees when using Paypal. They can just suspend an account without giving a reason, even if there is money in the account. You will not see the money immediately. Communicating with Paypal is really impossible.

PayPal has closed my account without bothering to ask why certain things appeared suspect in my account. Had they bothered asking or reading my messages they would have learned I am a victim of Identity Theft. It's been difficult to try to get my life back after such an invasion. I would have thought that as a long time customer in good standing they would have at least returned my messages. I tried to close my account and it wouldn't even do that. They said I could look at my account whenever I wanted but I couldn't send or receive money! I believe that is the point of PayPal. There are plenty of apps I can use and they will be glad to have my business. PayPal does not appreciate my business nor do they reward a person for loyalty. Not the kind of people I care to do business with. No transparency. No open communication. They deserve a minus 1 star.

Paypal HAS NO Buyer Protection!! Paypal is a scammer's friend.!!! I ordered a processor at EBAY that costs a total of 3500 USD. Thinking that Paypal has a buyer's protection they have been advertising throughout the years. The scammer (from China) sent the items to different addresses (I tracked it via Fedex) to make it appear that the item was delivered. I filed a complaint to Paypal 9 times and my request to get the refund was denied twice by the Paypal customer service and managers.

I hope everybody sees this. Do not use PayPal. Go to cash app, PayPal has been giving me the run around for two weeks after I turned in what information they wanted. Now they have my money locked and I can't get it. Cash app has never given me one problem. And they will take care of a problem in less than an hour. My bf was charged extra from a store, guess what cash app had his money back within the hour. If you don't want to jump through hoops or don't have time to sit and explain every transaction you best go to anywhere but PayPal.

Somehow someone logged into my account and attempted to purchase. I was alerted by my credit card company, but they were not able to stop the purchases totaling $649.50. It was impossible to speak with an agent. I was hung up on and put on hold for an hour. I was finally able to speak with a supervisor who told me nothing could be done and hung up. DO NOT OPEN AN PAYPAL/VENMO ACCOUNT. I now forced to bring legal action in court in order to have my money returned.

I paid for an item via a debit card tied to my PayPal acct. The scammer withdrew the money directly from my checking acct as if it was an e-check pmt bypassing the debit card and protection plan. PayPal allowed them to do this knowing it would relieve them of any buyer protection. Neat little loophole they’ve created to rip off buyers. Do not trust PayPal. They are not secure and happy to work with scammers.

As a company whose primary business is managing money, security should be their top concern. Their website claims that it is. However, it is not possible to get in contact with a live person at PayPal to report identity theft outside of the 6 am - 6 pm PST timeframe. My son received a notification that his PayPal account had been hacked. He tried to access his account, and also change his password - but no luck. Since it was 10 pm CST, no one was available on the customer service line. He and I both looked for over an hour for a way to contact PayPal in emergency situations (i.e. someone draining your bank account through PayPal), but found nothing.

I was scammed by a PayPal fraud (hacked into an Amazon website) and immediately went to Paypal to correct the payment. They said it was a valid charge and could not help. I then went to Wells Fargo (as it came out of my bank acct) and they also validated the charge and would not reimburse. There is no guarantee with this type of system, so if you do not know the person on the other end, DO NOT use this service.

I called customer service for help logging into my account and received none. When I click forgot password on the link to send one to my email it says. "Sorry something happened on our end," so I called customer service. They say the only way to get into my account is to give them my old card number which I no longer have. I think it's a poor setup and I won't be using again it doesn't look like.

Used PP for a while with no problems. On June 5, 2022 they withdrew on two transactions, a total of $400. I did not authorize or do these transactions. I asked PP for help to fix this and they refused. Money transfer was to my son but I did not send it. They stonewalled the issue. My son got the money unfrozen and returned it to me. Bad experience. Cancelled PP and Venmo accounts. Would have given them zero stars if that was a choice.

I feel fortunate that I never had to contact PayPal customer support many times. I fell prey to an online fraud seller who sold me a digital subscription for 6 months. The subscription ended within days. The seller never responded to my messages. I reported fraud to PayPal with all supporting details, including proof of purchase, item description and non-responsive messages. Thanks to PayPal's robotic service, PayPal asked me to return the item and send the shipping tracking ID. It was clear to me there was no human interaction up to that point.

People who do not have a mobile phone can no longer log into their PayPal accounts. PayPal uses ones mobile phone for security and cannot be bothered to offer an alternative. As a result, I have cancelled my PayPal account.

Despite being a customer for close to 20 years without a single issue. When I recently went to sell something I was hit with "Your money is pending". First they kept my money for 21 days, and then they kept my money for 5 days to transfer to my bank account. They kept MY MONEY for 26 days and drew INTEREST off of it despite charging me steep fees! When I called to complain they tried to claim it's for "Buyer protection". No, the buyer actually has 180 days to file a dispute. And my PayPal would go negative and I would have to pay it back before using it again. So why hold onto MY MONEY for 26 days? Because they are making money off the interest by acting in bad faith with the consumer. I am currently looking into alternatives to PayPal as I am completely disgusted by them.

I order and pay through PayPal. But the seller scammer, I try to contact but can not because contact info was not correct. I ask to dispute the payment to Paypal. Paypal does not trust me. Paypal did not do anything for me, just ask more evidence. Worst experience with Paypal. I do not use anymore.

I have had an account since it was known at Bill me Later. Of late, I have been blocked from my account by a text only option of verification. I have called customer service to tell them I do not own a cellphone, so text is not an option. I was told there was no other way, so I am locked out of my own account now until who knows when. I would not recommend this company if you do not have a cell phone by choice.

DO NOT sign up for PayPal Business! We needed a way to accept credit cards for our business and had a PayPal account, they boasted all these great things you can do with a PayPal business account so we signed up. We had a large sale and sent an invoice to the customer who paid via company credit card using the link PayPal sent. It's coming up on 2 weeks and the payment is still on hold. We provided tracking that shows it was delivered and accepted and did everything PayPal said we needed to do to release the payment and it's still "Pending".

This used to be a good online banking option but these days the customer service is poor. I recently lost my son and had to close his PayPal account and sent them all the requested paperwork that I had, and it has been almost 2 months with no results. I'm waiting for help again and have been waiting for ten minutes. The customer service is poor. I am writing the correct authorities to report them.

My teenage son had opened an account but never used it! I receive all his emails. The other day I see an unauthorized charge for money sent to someone outside this country. I called right away and they wouldn't stop the transaction. They let it go through even though it was fraudulent. I filed a dispute and they denied it. They kept telling me to file a dispute with my bank. My teenager has a debit card with Greenlight for kids. They denied my dispute. I don't understand how paypal does not do a KYC verification as the account should have never existed since my son is a minor

Today, I had difficulty logging into my PayPal account. This was because, after I entered my email and password, I was directed to a screen stating that a security screening was necessary. There were only two (2) options for this screening: call or text. Either would be to a phone number I used in a different province, that has been out of service for approximately five (5) years. Therefore, I was unable to log into my account.

Awful company. Good platform for scammers. Abysmal customer service by phone. Keep you on hold hours and then disconnect. Eventually you might speak with an untrained associate. Sneaky schemes that hold your money. Sneaky fees for transfers. Stupidly long transfer times. App just sends you in circles. Any rating with five stars is an inside-job. Avoid PP if at all possible.

Do not trust this company :) They have Call Centers in India and South America. They don't have Mangaer or Supervisors to solve YOUR problem. I have a small business and PayPal made me a charge back without my authorization. I want to make a dispute and it is impossible. I've had about 20 calls and they didn't solve anything. I DO NOT RECOMMEND THIS SYSTEM - PAYPAL- FOR BUSINESS. DON'T DO IT.

I called PayPal when a company that makes mobile phone cases (CaseBus.com) sent my package to the wrong address (I caught their mistake immediately after they sent the receipt) and refused to help me with the issue after 24+ contacts from me by calls, texts, emails all within 12 hours of purchase. PayPal Customer Service Rep "Grant" wasted my time with a quick response of "can't help you". Seriously? Paypal partners with CaseBus as you can see on their website and could easily have resolved this with a call to the company but refused. I suggest you read All the reviews on PayPal prior to using them. There are lots of high quality competitors out there.

I have been in business for fourteen years; I have an A+ rating from the Better Business Bureau despite not subscribing to their service; I am a leader in my industry. We're not the largest company in our industry, but we're far from the smallest, and we process a lot of transactions in a year's time. For several years now, I have used Paypal to process credit card transactions for my customers when they purchased items that we don't sell through our website, such as live fish.

I bought a bra from one of these scammers in China and paid with my PayPal. I contacted Paypal for a refund since the seller was not responding and Paypal is not helping either. I will never use Paypal again.

Avoid using Paypal and boycott them. If you are a seller I won't recommend anyone to create a Paypal account. Especially small/medium businesses stay away from Paypal. You will end up getting your Paypal account banned for no reason. They will provide foolish reasons when contacted (contacting them is very difficult if you get banned, you will be blocked and your message won't get reply once you get banned) and will hold up all your money for 6 months and will end up eating your hard earned money at the end. Even if you have hold on $1 or $1 million, all your money will be transferred to Paypal before 6 months ends up. They are thiefs. Screw them.

I had switched my primary bank account funding source on May 2, 2022. I did this because I opened up a new bank account and was closing the old one. By doing this it had made, in theory, the new account listed as the primary defaulted funding source, and the old account as a back up funding source. On May 3, 2022 to May 6, 2022 I had made some charges through by debit Mastercard with them. A total of 5 charges in which they now refuse to collect the amounts on the proper primary defaulted account that I listed with them. Instead they continue to try and charge my old bank account which I have since deleted from the platform. This has caused me to incur a large amount of insufficient bank fees and the account will not close now as a result of their poor actions.

I order cat litter off of an online pet store that everyone has heard of, I have it auto shipped to my house every 8 weeks, the amount is always the same, 57 dollars and some change. The other day I noticed a charge for 137 on my card that I did not place, tried to go on the pet store's website, but it kept saying my password was wrong and that my email was not correct. Called the pet stores customer service and they asked me a bunch of security questions and we finally came to realize someone accessed my account and changed the email and password and then placed an auto payment using the PayPal account I had set up for my own normal auto payments.

Online vendor had the Generator I desired! I had a debit card called DIRECT EXPRESS. PayPal was banned from paying for things by this card company! However the transaction went through no problem. I chose another Item but the card denied that purchase. Turned out it was good thing???? The company was in the UK, the site said they were slow because of Covid-19 and help was hard put to get things done. However they took my money and sent an email saying they had received my payment.

If you are a business owner receiving money this Corp. Blows. It seems like the more business you do with them the harder it is to receive your money. With no explanation, they will hold your money for weeks. If you believe that, that money is just sitting there and not being invested, you are naive. Their excuse is the computer system dictates how long to hold your money. No rep I spoke to via text or phone call was ever allowed to override the system no matter what documentation was provided.

I have used Paypal for years, mostly in connection with eBay, but I recently purchased a product using Paypal that turned out not be as advertised and merchant was not honoring its return/refund guaranties. The merchant advertised product was “Made in America” but it was shipped from China. They advertised 100% money back guarantee and free shipping and returns. When I contacted merchant, they only offered a 15% discount and pointed out that shipping to China would cost over $20 (50% of the cost of the product).

I spend more time on phone with Paypal than employment. They have the worst services and they change dates and have it so that there aren't any fast remedies for any issue. I am leaving them ASAP. No more.

I received notice of the following via email: "You can no longer do business with PayPal. After a review of your account activity, we've determined that you're in violation of PayPal's Acceptable Use Policy. Specifically, the sale of sexually oriented materials or services. As a result, your account has been permanently limited and you won't be able to conduct any further business using PayPal. This is permitted under the PayPal User Agreement sections Restricted Activities and Actions We May Take. You must remove all references to PayPal from your website(s) and/or auction(s), including removing PayPal as a payment option, the PayPal logo, and the PayPal shopping cart."

Tried to use my debit card today and it was declined. Searched online acc't. and discovered $500 sent to PayPal. I have used PP twice in past two years. Hacker was able to infiltrate my account and change phone # and address to different state. Any email notice was sent to either my spam or came in Spanish and I assumed was spam as I don't speak or read Spanish. 3 workers from PP, Tressa (Philippines), Katie and Ian (Supervisor) managed to "accidentally" disconnect me AFTER I requested they please call me back should that happen as I've been in call queue for hours. They didn't. Be smarter than me ~ use Cash App, Venmo or Zelle. PayPal is the worst and they simply don't care. Do better or shut it down!

I have never used PayPal before so I set up a account and used it to to join social clubs. What a mistake as I never knew that these companies were allowed to take money out of my linked bank account. PayPal tells me they want proof of cancellation but I'd they actually knew the process to these things they would find out what they asked me for was a pathetic attempt to help get my money back. Nevertheless they would see I deleted the account there for I paid 6 months for a service I never got. Thanks PayPal. You showed me that you support these companies that just take our money just because they have access. I thought PayPal valued their clients and not the companies. Even to get the correct help it's insane. I would rather not use this service ever again. Don't be surprised if this happens to you. If it happened to me trust me it will happen to you in this case. I can't say losing 197 pounds was worth it. Hard lesson learned **.

Paypal charges me whatever they want! I was paying a merchant in USD, but Paypal charged my card in GBP and then converted that to USD, although my card had USD in it. The conversion fee at paypal is drastically unfair, thus I was charged much more than I was supposed to. I reached out to paypal’s customer service, and they were not able to help. The supervisor created an escalation case, which was supposed to be resolved in 24-72 hrs, but I haven’t heard anything for 3 weeks. Then I contacted paypal again, to follow up with my escalation case. I was able to get a partial refund back, but still left with some outstanding refund, that according to an agent is “due to currency conversion rate paypal is using”. To sum up: after around 2 months of communications with paypal, I got 80% refund for the loss that happened due to paypal’s awful policy - non-transparent system of charging different currencies to a bank card.

I bought an item from Dunlaptop.shop and paid through PayPal on April 4th, 2022. However, the seller never delivered anything but he still got a tracking number saying that the item was delivered to a place with the same Zip code as mine on April 5th, 2022. I disputed the case but PayPal says in favor of the seller. Ironically, the tracking number says the shipping label was created on April 2nd, 2022 (two days before my purchase). Well, it's really a poor way of resolving dispute by PayPal, all they do is just have a quick look at whatever each side provide and jump to the conclusion, protecting the scammer in this case.

I have been a loyal customer of PayPal for about three years so, I was surprised when I got an email saying I will no longer have access to my account due to too many disputes. I then called and got transferred to PayPal's account review and asked what was going on and that I wanted to dispute the case, the guy I talked to said my account had too many disputes and charge backs. I told him that I only had 5 within 3 years, he didn't seem to care.

I bought a pair of waterproof boots from a seller and the boots leaked from day 1 - I opened a dispute with Paypal and after 2 weeks, they sent me an email saying they have denied my dispute. The seller completely misrepresented the product and PayPal agree with them that they should not refund my purchase price. What is wrong with these people?

I recently ordered a windmill from an online source. It eventually came from China and turned out to be an overpriced piece of junk that was poorly constructed and didn't work! It came with a small card that said " Complaint-Suggestion& Refund, Paypal and credit card takes time. Contact us: service@replygres.com Saving you time and offer you VIP service. " Turns out this site was marked as a spam site! (go figure!!). I pulled up my PayPal account and literally in less than 5 minutes had my $59.95 refunded to my credit card. Paypal's site was easy to use and certainly worthy of me taking the time to honor them with a 5 star rating!

I have now twice have been scammed on PayPal and they say they cannot help me. I try to send money to a friend I have sent money before. When I want to send money again, I type the name of the friend in to send and my friend's name would come up and I will send him the money. My friend would then inform me they did not receive the money. I then find out that although it was the name of my friend the money went to a different email address and account. PayPal says they cannot help me as I have sent money to friends and family.

I was in the process of searching items in BISSELL website. If you use PayPal, it will not give you the chance to review the order and will automatically process the purchase as stated. BISSELL did not send any email with the transaction. I contacted them within 30 minutes through their web texting service asking for cancellation. They canceled but did not refund me. Contacted them again, said it will take two weeks to process my claim. I contacted PayPal. They have a bizarre claim form in which you have to enter each item information separately, does not account for taxes. Cumbersome, but at the end total amount matched the purchase.

Sorry for the typos and grammar below. But keep reading. You will be amused. I have used PayPal since 2003 to conduct my business (mostly as a buyer) in honest ways and never run into disputes or cases until yesterday. So, I can't say much about PayPal customer service until I really need it now. And here you go my story of haggling with PayPal CS for 8 hours today. In a word, it is shameful, frustrating and utterly unacceptable. I feel I talked to a bunch of robots and treated like a criminal. Buyer's Guilty until proven innocent.

I received a payment from a design job I've done, which was the second time from the same client. PayPal decided to hold the funds now for more than a month. When I tried to accelerate the process, their services aren't working properly saying it has technical problems. I contacted them, and they told me it was on my end. Being a developer, I could point out exactly where the error was coming from with the developer tools, as I have to debug applications when they aren't working properly myself: error("Can't perform a React state update on an unmounted component. This " + 'is a no-op, but it indicates a memory leak in your application. To ' + 'fix, cancel all subscriptions and asynchronous tasks in %s.', tag === ClassComponent ? 'the componentWillUnmount method' : 'a useEffect cleanup function');

The worst site I've ever used. Not a single one of my transactions went smoothly. Either they couldn't complete my request and I had to wait like an hour or so and try again, wait a whole week while my payments are pending, send it to a different email or pay insane fees just for the recipients to receive less than I actually sent. (The conversion shouldn't have to be my problem, it's literally your entire job?) I'm currently waiting on an agent to answer me (second time I've had to contact them this week), just to be able to transfer MY money from the PayPal wallet to my bank account (why are they withholding my very own funds?) and I only have a few hours to do so since my rent is due. Now I'm going to be stressing all the way up until midnight (and let's face it, they still won't have done anything by then because the employees are absolutely powerless). Deleting my account as soon as they resolve my issue. Waste of time and energy.

We are a small business and sell online, as well, through Shopify. Paypal says our items include "PayPal Seller Protection". We are a Faja company and as 90% of the world knows, these items are final sell because of hygiene, especially if you had surgery. Customer purchases a faja and a pair of Jeans. Customer claims she didn't receive one of the items. Customer said her neighbor accepted the package and then given to her at a later time. So, there's proof of delivery from UPS. Why are we held responsible what a neighbor did with the package? PayPal says that customer will ship items back. Customer was not even claiming the jeans. We receive only the USED jeans back. No faja. PayPal awards all funds back to customer.

I filed the dispute on February 19. They told me if the seller is not responded in the next ten days, they would refund my money. That means on February 29, they will refund, But until March 31, they send me the seller's address and tell me to send it back. Also, I have to pay for the shipping. I will never use the services again.

MINUS STARS -- Sold a product online 2/26/22. Customer paid. PayPal requested I enter a tracking number which would trigger my money being released in 24 hours after delivery. (THEIR RULES). Product was delivered on March 2. As of this writing, many chats with no-nothing / promise you anything agents, emails to the CEO, ridiculous funding rules, me being a royal pain in the A**, and executive escalation agents involved that are begrudgingly forced to help you, on March 30, 2022 I finally close my account after receiving a check of the amount owed to me less their cut, which again is ridiculous. Look real close on the internet and other Trust Pilot and Google reviews for PayPal before getting an account and if you have one dump it and my advice --- look for other ways to get and send money and there are plenty.

2. paypal charges for service fee (5 to 10%) for making transaction (already above fee is charged).

I noticed that there was a purchase through PayPal from my bank card of $74. When I contacted PayPal, via email of course, they said it would go through the resolution enter and to be patient. Later that night I noticed they had made a decision via email. When I opened it, it said that they do not see any fraud and will not remove the charge. The recipient's email is not even valid and I do not have any idea who this person is and how she got into my account. I wrote another email to the claim appeals and have not heard back yet but in the meantime I have removed my card from PayPal, which before this I used quite often. There is other apps to use so PayPal has lost my business and I hope others reconsider using them, especially if they like their money.

I have been using PayPal in Calif for purchases in the world for 19 years. I spend a lot of time in Brazil, But I am a US citizen and my accounts are in the US. I was sending a large amount of money from an inheritance to my Daughter and Son-in-law and PayPal stopped the transaction, closed my account and are holding the money for 180 days. It has been 15 days since they did this and I have no explanation from them yet. As far as I am concerned this is fraud.

PayPal unjustly holds onto sellers' funds without cause. I have had a PayPal account for 8 years. No issues, extremely high value items sold. No chargebacks.. No issues whatsoever, however every time that I have used PayPal my funds are placed on hold.... I have PayPal credit card, linked bank accounts, credit card on file yet still receive horrible service and hijacked funds continue. PayPal collects interest daily on these held funds. Supervisor Tony (ID #**) was unwilling to assist me with my claim yet again today. I was advised that this would be released LAST week. It still has not. The buyer has changed the delivery date/time twice, yet I'm still penalized.

I made a purchase from a vendor 1/18/22. The vendor sent the wrong product and wasn't responding so I called Paypal instead of my credit card to resolve. Big mistake. At first it seemed good. They said "You've been a great member all these years so we don't want you to have to wait for a reply and refund from the vendor. Just keep the product and we will give you a special offer of the $92.37 you paid to make other purchases through paypal." So on Feb 5, 2022 I made an online purchase in the amount of $93.35 using the $92.37 special offer and putting the remaining 98 cents on my credit card. Then Home depot called me saying they didn't have one of the products worth $31.24 so would credit back that. So .98 cents was credited back to my credit card by Home Depot and the paypal account showed and still shows $30.26 to special offer but it never appeared at checkout to be used.

Paypal has locked me out of my account DESPITE being of age. As everyone knows, PayPal has rules and regulations you have to follow to use its services. And if they think something is wrong, they'll just limit your account without warning. I have had my PayPal account permanently limited due to being "underage." But the thing is I am a legal adult. All of my information was entered in correctly, I've proved my age by providing my license and birthday, and I've even made sure before creating the account in the first place.

I had moved 4500$ to my Paypal account and then was told they can not release it to me for they have not gotten the money even tho it had clear my bank account. I'm on the 5th day going into the 6 days I haven't the money now to feed my kids and or pets. I'm suing them for 17 count of animal cruelty, 2 count of child endangerment and child neglect and grand larceny.

This just happened to me after 9 years of successfully using PayPal for my small business. A customer paid me by credit card for services my crew did on his home today. PayPal, on their own and without notice to me, the customer held half of my revenue from the job successfully completed as agreed. Then, to add insult to injury, they also decided I could only have a $2,000 limit each month. None of this was known to me by any previous notices from PayPal. DO NOT USE THIS COMPANY! They will keep your money.

I capped up my card via direct withdraw from my bank. Has cleared my bank but held for 10 days before they apply it to my account. As a safety measure...they have a backup source for my sales, holding it hostage and earning interest and cred on how big their own bank acct is. If I had not called the hold could be 30 days! SMH.

I have proof of how Paypal won't help you if you are scammed! This is a serious problem! People with thief identity offering services are tricking people into sending money as friend, if you fall into doing that PAYPAL will DO NOTHING! They allowed this scammers to keep going instead of saying, "Ok we can't give you the money but we will freeze the account of this person," or "We are going to follow up about this email," NOTHING! Complete horrible customer service.

There is no way for me to give 0 stars. Otherwise it deserves it. I paid for some service through Paypal and the money was taken from my account in two days. The funds were not released to the merchant. I get mails indicating that I log into account and release the funds. I couldn't find that option on my account. The status on the transaction shows complete. I could get the customer service after several tries. Customer service claimed that have the option to release funds if I follow the steps sent by their email. I couldn't find the option on my account. After 30 mins of back and forth he confirmed that I don't see the option. Paypal is going to release funds to merchant after 21 days. Paypal is going to hold the funds for 21 days and release to the merchant. Paypal is benefiting at the expense of merchant for 21 days (6000 + $).

I ordered from an international vendor with PayPal but received nothing. I can only complained to PayPal but they handled the case extremely slowly and never show any care towards their customers. In the end, I cannot continue with my case as they ask me for some ridiculous documents! I cancelled my PayPal account and will never use them!

I have a credit of $166.54, so I called and asked them to send me a check. They verified who I was and then stated they needed to do one more verification. Text me. I told them I have a flip phone. So she said we can use a landline. In their records it states I have only one phone. I was told they could Not send me my money, because they didn't believe I was me. I asked to speak to a manager and after 6:37 the manager came on the phone giggling. She told me the same thing. They trust it is me when they send the bills and accept my money, so why don't they trust who I am when it's time for a refund? The manager which I am sorry I didn't ask for her name was Very Unprofessional. I have been a customer for years, but in the manner I was treated and kept telling me I was lying as to who I am. I will no longer be using Paypal.

I bought a boat off an ad that popped up on social media for 79.xx. I never do this but thought I had some safety if I paid through PayPal instead of a credit card. I received cheap earrings from China instead of a boat. The package said value $10!! I contacted PayPal and asked what to do. They asked for information, I gave them information. I sent the pictures of the package and earrings front and back, the screenshot of the transaction showing how much I paid and a picture of what I thought I was buying. Then I get a message that they have ruled in the seller's favor because I didn't give them the information they asked for!!!! They just helped the scammers scam me. I no longer trust PayPal and I hope you won't either!!! I do not consent to getting marketing information sent to me.

I was a PayPal customer since 2003 and had good experiences with them. Lately their Resolution Center has gone downhill. In the last twelve months I've had two disputes with Chinese companies. In the first dispute the product wasn't as advertised. The product was supposed to be wool and it was a cheap felt. When I disputed the purchase the company waited till the last minute to make a counter offer and when I declined and made a counter offer my dispute just totally disappeared. I couldn't find it anywhere and I was stuck with a lousy product.

I have used PayPal since 2001. I have never had a single problem with them. I am writing this review to let people know that you CANNOT use an Overlay Blocker on your computer when you want to add money from your bank account to your PayPal account. The Overlay Blocker blocks the page you need to use to add money. It took a while to finally figure that one out. That was not the fault of PayPal. I will continue to use it for my online purchases.

I filed two (2) separate claims with Pay Pal, on the same date, regarding 2 separate transactions, valuing $159.43 and $49.47. I, like millions of others, get a ton of emails a day and important emails that wrongly get sent to SPAM. Important emails can be missed because of this. So, why would PayPal only allow EMAIL as their only method of reaching out to claimants (NO SMS option)? On top of that, they only send (1) email notice that you MUST take an additional step if you want PayPal to move forward with your claim, and then they close it only 3 days later!

I have been using PayPal for quite a while. They advertise a 'PayPal Buyer Protection Plan' to allegedly protect their customers from fraudulent sellers. DON'T BELIEVE IT. Just take the time to read the 'one star' reviews like this one. They all true. I purchased two items from what turned out to be a fraudulent seller using the copied LL Bean site. I attempted to cancel the transaction and of course, never heard from the seller. I then filed a claim with PayPal. The purchase was not a significant amount ($49), but after a week of 'investigating,' PayPal came back and claimed the seller offered me $1 (yes one dollar) to drop the claim. Honestly, I was far more disturbed with PayPal than the fraudulent seller. That's their Buyer Protection Plan! So think twice about using PayPal. I'm still deciding if they are more of a fraud than the Chinese fraud!

I used this service to pay to my Ecuadorian friend for Spanish lessons. She only received money from me. Later she tried to get cash out - there was a middle man who fooled her. She complained that she was robbed to PayPal service and they blocked her for fraudulent activity. This is really interesting - the person loses her money and PayPal blocks her instead of a scammer. That is why the chances are there are people in PayPal who support scammers and block their victims.

I used PayPal to pay for a purchase from PHOR4. The order was cancelled and never shipped. PayPal did not pay the vendor nor refunded me. I disputed the charges with my credit card, used to fund PayPal but it was denied based on PayPal's answer. They said it was delivered. I use the UPS tracking and it says a label was printed but never used. I lost $58.90 and still fighting to get it back.

I recently purchased 2 knives from an advertisement online for the Huusk brand through PAYPAL. I purchased these knives based on claims it was hand made using highest quality stainless steel and super sharp. "Each Huusk knife is carefully crafted using a 138-step design and goes through rigorous testing before every shipment" (quote from their website). What I received was totally not what was advertised and I immediately contacted the company and after 2 emails went unanswered I reached out to PAYPAL and had a dispute file opened.

PayPal is the worst company in the financial market with the most fraudulent transactions. PayPal's claim process is 100% biased towards the sellers in the transaction even if they are known to be fraudulent-sellers, they do not vet their sellers as being valid especially when dealing with China /international, have poor customer service. Buyer beware when using PayPal, I will never use them again and have closed my account.

PayPal is the worst company in the financial market with the most fraudulent transactions. PayPal's claim process is 100% biased towards the buyers in the transaction even if they are known to be fraudulent buyers. Good luck getting any of the idiots that work for PayPal's customer service department to even understand what your issue is with a claim. As a merchant, you are much better off accepting any form of payment from customers other than PayPal. All the credit card banks have a real claims process that will objectively review the situation. PayPal does not care about merchants and will always find in favor of the buyers.