PayPal Reviews

I ordered a desktop computer from a website (SLI auctions), upon arrival screen was cracked. Website would not refund money, only offered instore credit. Stated I would be responsible for shipping costs for computer that was sent damaged. Filed a complaint with PayPal. Paypal sided with the business because I wouldn't send back computer for store credit. I had no issue sending back computer and I stated that. But to be responsible for shipping when none of this was my fault. What a joke. I've used pay pal for close to 20 years. Not anymore. Buyer beware, at one time paypal cared. Now just another company looking out for themself along with the business they cater to.

Well, grimy service. I was approved for $6000 credit card less than a year ago. My daughter was having financial problems so I allowed her to use my card and it got up to $5, 750. I paid them $5000 and how did they reward me? They decreased my credit limit and wouldn't process my payment of my $5000 until the end of the month. Which reported to my credit that I got a decrease in my credit limit as if I was a bad creditor. I was punished for paying my card almost off and have been making timely payments of over the amount required.

If there is a zero rating I won't hesitate. My account has been permanently restricted without a clear rationale. Upon inquiring about the underlying issues, the response indicated that my account is classified as high risk; however, they declined to disclose specific reasons or the transactions in question. Moreover, they are currently withholding my refund for a pair of shoes that I purchased. This situation raises serious concerns about the integrity of their practices SCAMMERS.

Ordered pair of shoes online using my credit card. PayPal acknowledged order and receipt of payment. Immediately afterwards, PayPal sent me an email canceling my account with no specific explanation why. The seller never replied to acknowledge my order. I received no communication from seller—and never received the shoes. PayPal customer service refused to help me because they had closed my account and refused to say specifically why. Thankfully, since I used my credit card, my bank will investigate this fraud.

PayPal limited my account meaning I could do nothing for unknown reasons. Customer service is unhelpful and trained in talking over you. They refuse to close my account or remove my personal and private information so I have had to contact the BBB to resolve this piracy.

This place is a disaster! Called for customer service help, customer service didn’t seem to know what they were doing, asked for a supervisor, and they said they didn’t have one. That tells you everything you need to know.

Very bad service and I didn't received my items and the PayPal was in seller's side, was no use using PayPal and don't recommend anyone to do so. The seller told me that PayPal has changed back so ask them for refund and when I ask PayPal they tell me to ask my financial institution for the refund, so someone is lying (Seller or PayPal), I even send pictures to PayPal what the sell has said.

Paypal is definitely protecting scammers. I had two transactions recently that I sought a refund on. Both times the seller turned out to be a Chinese scammer. I submitted all the evidence to Paypal, including pre-existing reports to Scamwatch and police. They ignored this and didn't refund. I pushed things further, providing more evidence not just of how I'd been scammed, but also how this particularly seller was operating dozens of fraudulent businesses in Australia. Paypal ignored that too. They've also refused refunds on faulty goods, goods that were nothing like what I ordered, and goods that never arrived.

I had a debit card as my preferred payment option. Then when I made a purchase it went through my checking account in which there wasn't enough funds to cover purchase. I call customer support but I might as well been talking to a wall. The customer service rep kept saying call the merchant because there is nothing they could do. Huh!

I got ripped off by a company selling insoles, PayPal refused to protect my purchase, I ordered something said it was delivered and they refuse to protect me from being scammed. I feel they are all part of the scamming, will not do any business thru a company with shady business practices, buyer beware who you trust to. PayPal is not a good company. There are better out there.

I was a cheapskate and bought a $200 2 burner Coleman Stove at the cheapest place on the web I could find (1/2 off) and got scammed. Paid with PayPal and after no communication with the seller and no replies to email. I googled the seller and found them to be a scam... Even to the point that the website is now no longer online. I sent PayPal my sad story and they immediately refunded 100% of my money and they (PayPal) ate the loss. THANK YOU PAYPAL!

This is a very disappointing situation. First an ad said buy from Amazon Warehouse. $29.00 for “2 gigantic boxes”. Then I get a receipt with a letterhead of Amazon on it. Then I get billed for $111.00 dollars. Then I get a small envelope with a phone charging cord and a watch that doesn’t work. And PayPal is ok with this.

I had a terrible experience with PayPal and I urge you not to do business with them! Their customer service is horrible; they rarely answer or return calls, and when they do, you often end up speaking with representatives in the Philippines who seem untrained and unhelpful. I purchased a pair of sandals in a women's size 8. When I called Farfetch's customer service, they assured me that size 38 in that brand was equivalent to a US size 8, which turned out to be a lie, as the sandals were actually 1.5 sizes too big.

Worst financial platform ever. I was sent money via Paypal and was unable to retrieve it. I called customer service, waited 1 hour and when she finally got on the phone she could not help me. I still have not accessed my money. Horrible. Do not use it.

I have been a member of PayPal since 2009. Their app failed me when I tried to enter the currency I wanted to use and it cost me money the last time I used them. Their customer service will not compensate me for their app failure claiming there was no error. I no longer trust them.

These guys are NOT to be trusted. I submitted a dispute over $80 I paid to someone for artwork of a character of mine and I got SCAMMED. I got nothing in return for my money. I submitted photos of the conversation as proof of the scam. I got a SINGLE response from the seller claiming they were hacked, which of course is false. So convenient to be hacked when I pay you. PAYPAL sided with the seller regardless of my submission of proof and the seller's lack of submission of proof.

Paypal has gotten worse over the years. They canceled my account because of a bank error from my bank. I corrected that and then two months later they randomly closed my account again. This is a major problem when transactions are being processed through this account. I am now looking for an alternative.

I accumulated money and now it's gone. I called customer service and I got hung up on and the other call was with someone that wanted to access my phone on open desk. I have been taken before and now cash app and PayPal are not honest. Be careful to use the services.

I've been a Paypal Customer for 23 years, nearly since their inception. They've made accounts so difficult to access, that they are simply not a usable or viable service anymore. Whether a Small Business or Consumer, Paypal is NO LONGER a trusted place to either put financial information and most assuredly not a company to trust with funds.

Never received the item I ordered. Say delivered at 7 pm by post office. I have cameras outside. I watched the camera. There was nobody at my mailbox at the time it said delivered and PayPal took their side so I’m out $89.

I have been with them over 15 years, never had a problem, whomever bought them reduced my limit by $8k because during a family health situation I used my other cards for 2 months. "increase in other accounts over 2 months." I have $34k in the bank, own 2 cars and make 6 figures, always make double payments and this is what we get for being responsible.

The folks at PayPal seem to not give a damn if their products work, or not. I run a small nonprofit, and am not illiterate when it comes to web design, but trying to add a donate button took 2 hours, and I was never successful. The instructions are poor. The feedback button on their site doesn't work (tried in two different browsers). The "add for service fee" is defaulted to "$0" without any clear way how to edit it. Seems that if they want folks to donate through PayPal, they'd make it feasible to do so. I'll never use PayPal for anything I do. They're too big, and just don't care. Save yourself frustration and choose a product that actually works. This behemoth only serves itself, and deserves to disappear.

My granddaughter needed money for school where she is attending in Rome Italy. I have used PayPal for many years in my business and sent her money 10/15/2024. She has now called and stated that the funds are on hold until November 5th, 2024. I can't get in touch with PayPal as they are on the left coast and their virtual assistant is useless. On my end, the money is showing sent. What a mess for a company that prides itself as sending money fast and easy! I am done wth PayPal, I am now looking for another way to send money.

Called customer service. There a 2 accounts in my name, I didn't establish 1 of them. They will not remove the false account. The 1 I tried to create, I can't cancel because I can't remember one number. But they are willing to create another account for me!!?? Useless!!!!

I’m the owner of an online business that has been using PayPal as a payment processor for 20 years. The problems with scams keep increasing and so do the PayPal fees. The people answering the phone used to be helpful. The people who answer the phones now have no idea what they’re talking about, are often rude and don’t seem to be very bright. I called yesterday to try to find out why PayPal appears to randomly be adding $7 to some of my customer’s orders. The person who answered had never heard of Word Press. His solution was to make a new website.

You expect that using PayPal for a purchase offers you protection against fraud, scams, etc. NOT SO. PayPal will not protect you, and will not protect your money from scams. Use a credit card or Amex. Absolutely DO NOT RECOMMEND PayPal, just like so many before me. I'll be closing my account.

My experience continues to be horrible. I purchased a lawnmower from Aliexpress. I paid $308.19. I never received the item and tried to work it out with them. After weeks of getting the run around I submitted a dispute with Paypal. It was turned down 3 time. Now I feel like the claim was done using AI and not a real person. The information disappeared I that submitted to paypal. No one considered my side even having proof from Fedex who have a picture of a 1 pound package at a different address. If you can't tell the difference between a 1 pound package and a 71 pound lawnmower, I'll never get justice.

DO NOT USE PAYPAL! They offer NO protection and are in favor of the scammers! I immediately called Paypal and had them on the phone as soon as I realized I was scammed by a scammer. They told me it was NOT a scam and proceeded to pay them. I was able to shut down my bank account. However, without any warning they sent me to collections stating I owed them $500. I have been trying to dispute this and of they tell me a supervisor will call me and of course this never happens. I do not trust them at all and not feeling very hopeful this will be resolved in a manner that actually protects people. Once someone is notified that a particular account is a scammer they should jump into action. I don't believe Paypal have trained and knowledgeable people working for them. I don't trust them having any of my information. I will never use them again and make sure people are warned.

PayPal is nothing but scum that work for scammers, I ordered a rebuilt phone from a company, paid with PayPal. Was assured my payment was secure, I thought they meant me, but actually they meant the scammer scum, cause they themselves are scammer scum.

I have used PayPal for several years, and have used the Pay in 4 for more than 5 yrs. I have not had a credit card with PayPal. But now my Pay in 4 gets declined due to my credit score dropped. I don't understand how my credit score has anything to do with the Pay in 4. I still have the same bank account that I have used for years. And the 4 payments are automatically taken out. I'm very discouraged with PayPal. Probably will close my account all together.

I’m a first time user of PayPal Pay and I’ve had a very disappointing experience. My first purchase was at CVS counter purchase and was very pleased. The second was at CVS self checkout with no hand scanner so was unable to use PayPal Pay. Other purchase attempts, WalMart, Aldi’s, Publix where complete failures with none of those merchants ever knowing about PayPal Pay and not accepted. So, the PayPay pay anywhere commercial of pay anywhere is just wrong.

I’m still waiting for my funds to go back into my account that were taken out before the order could submit on the merchant end 9/29/24. It was said that it would go back into my account within 72 hours. I also called. They guaranteed Monday 10/1/24. Money still not in my account so I called again and now I’m being told it will be within several minutes to 24 hours. If not 24 hours then anywhere between 5-7 days. Well fast forward to today 10/2/24 and it’s still hasn’t been deposited back so I’m assuming it’s going to take longer but I’m almost certain I will have to call back for further assistance and a possible appeal.

So they claim these payment were sent to State Farm yet I have had state farm agents on 3 way calls several times and told Paypal they do not have those payments but they still refuse to give me my money back.

Don’t use PayPal! They don't stand up for you. I bought an item and when I received it, it was the wrong item. The seller would not respond, so I filed a complaint and PayPal said that I had to send it back at my cost. So unfair. I lose money for something a seller did. PayPal is losing customers because of this. The seller is a scammer and know this, so they just sit there until PayPal gives them your money, for something you didn’t order. Don’t use PayPal!!

They don't allow friends and family payments if you have a business account, and they hold your money randomly. Their fine print says they can fine you for "misinformation" and take it straight from your bank account! What does it mean? That they are spying on users? Is this even legal?

Paypal refused to cancel a pending payment when informed that the business was fraudulently imitating an authentic business. I called them within 10 minutes of making the transaction. They are beholden to merchants. Policies are unfriendly to consumers.

PayPal is an IMPOSSIBLE company to deal with. If you have spent a large sum on something, do not receive the product, and open a dispute for the charges, you'll will be gravely disappointed. No humans work at PayPal. Trying to use their phone service is futile because no one will answer. The AI-based "assistant" is utterly useless, and any mistake that is made in the PayPal system cannot be corrected. This is probably THE WORST company we have ever had to deal with. If a product is not available on Amazon, we're simply not ever going to purchase again. Amazon customer service is 1000% better, and it is possible there to eventually speak with a real human. PayPal is full of egregious errors and glitches. Absolutely horrible.

They held payment to me for no reason. When I tried to connect them, they sending a link to communicate which did not work. They do not have 24 hour customer service. Very difficult to get a live person to talk.

I am a content creator and Twitch streamer. I utilized PayPal through Streamlabs to accept tips during my live streams. $700+ dollars was accept but "on hold" for 21 days unless I accepted the payment (which wasn't noted anywhere on the website. Had to do my own research) so after accepting the payment it then said I can have MY MONEY in 7-14 days. Which is complete **. They take their fees and I have to wait for my money. Their lame and irrelevant excuses of "new account" "we need more info about your business" in order to get your money is pathetic. It's 2024. There's so many other money services better than this. I reached out to an agent and they were lifeless and short. No intention to help or resolve to keep a customer. Find another money provider.

I have been a customer for over 20 years. They are horrible and continue to get worse. Never back you up anymore and are very rude and short. Shouldn’t be in business anymore. You call them and they have an excuse for everything and continue to lie to you.

I am here to share my recent experience with PayPpal. After several disputes on this transaction, Paypal closed my case "in favor of the seller" because I missed the window to "escalate my case" by a couple of hours. I have used Paypal for many, many years without problem. I no longer will use this service as they continue to do business with noncredible agencies. My incident:

Earlier this month our card was compromised...although I received a refund - and PayPal issued me another card. When my card did not come they informed me that because they were doing updates that the data was lost and they had to issue me another card. Because of this I have not been able to access my money. Because of this my phone has been shut off. I am unable to purchase pet food and I am unable to buy groceries nor am I unable to contact my ride service to pick up medical scripts. They keep giving me the runaround. They don't care about their clients. They do as little as possible to help their clients. They just don't seem to give a damn. I offered to pay overnight delivery of our new card. They refuse stating that they are sent out in batches. I regret EVER signing up with PayPal!

I requested a refund from PayPal because the merchant did not deliver my merchandise. I also purchased the insurance. My camera proves that no one came by the day they claimed to have delivered the package. PayPal denied my refund. Whenever I spoke to an actual person I couldn't understand what they were saying. Also they provided me with a number to contact the courier myself. The number doesn't allow you to call them.

Don't use with trying to pay with UPS. If your payment doesn't go through with PayPal, UPS still creates a charge with PayPal and neither company will release the funds. They blame each other. The authorization will have to stay on for at least 30 days. Really poor service and you'd think both PayPal and UPS could work together to fix the issue, but no. The left hand doesn't talk to the right hand.

Purchased a toy from an online purveyor. All seemed normal. They even sent me a “tracking number“. The toy never shipped. Never was able to get through to them again. Reported this to PayPal and they refused a refund because ”I got a tracking number“. Never mind the fact the company didn’t exist (yet they do business with it). I’ll never use PayPal again.

Do not use this company, I repeat do not especially if you have a small business they will not give you the same reason twice for holding your money, instead of just saying "Idk" or because "We don’t care about you or your customer," then you ask for a supervisor and they can’t transfer so they ask that they will call you back, don’t count on it until you call for the third time and by the way now your 24hr hold has changed to a 21 day hold.

So none of my issues get resolved by PayPal agents, they treat you like you haven't done everything you can on your end and only give options that you can do on your end, but only reason I contact them cause I can't solve it on my own. I deleted a old account and they say my Paypal me username link to it still so I can't use it on a deleted account! So I can't reclaim it on my new account and they won't do anything about it. they have no tech support department is what the specialist agent said over the phone and she sounded like a broken record trying to change the conversation to the one resolve she keeps giving, was to choose a different name, same thing on other issues, you won't get help. They only give you resolves that you could do on their website on your own. Anything that goes beyond that you're out of luck.

This platform is ok for low-end payments. Unfortunately, it is also used by scammers. Paypal's "Review Process" is not legit though. When I prepaid for a $1600 contract service using the email Paypal address and was then ghosted by the contractor, I filed my complaint. I continued to email via PayPal to the seller with no response from the seller. I escalated the complaint. Paypal response was if the buyer and seller could not resolve the complaint, Paypal will mark the complaint as resolved. So no resolution equals Paypal marking the complaint as "resolved", when in fact, it is NOT resolved! Paypal supports scammers!! Do Not Recommend!!

Purchased a product. Paid with Paypal. Product never arrived. Vendor claims it was delivered, but it never was delivered. My delivery address is a secure location - a UPS store which hasn't lost any of my deliveries for the 23 years I've used them. At first vendor said "your neighbor must have it" then they said "call USPS 1-800 number" but could not provide a USPS tracking number so USPS could not help. Paypal refused to investigate and trusts the vendors word over mine. After using Paypal for over 20 years, this was the first time I had a problem receiving my item and Paypal failed to protect my interests. Fortunately the lesson to not trust Paypal only cost me $32. I have closed my Paypal account and warn others to be careful if you ever expect Paypal to help you resolve issues with a vendor as they failed. Their automated system to raise issues was extremely rigid and would not let me provide any proof that package was not received.

I ordered a product and was send it to the wrong address. I called PayPal to correct it. I explained to the representative what happened and she asked he if I had reached out to the seller and I explained that I had not. I didn’t know to do that and the representative stated she would help. The next thing I know is my account was locked so I called to see what happened and the representative put in the report things I never said. I tried to explain this to the person I was talking to but I guess they didn’t believe me and my account stayed locked. They explained it would take 60 days before I could close my account and get my money back. So after the time was up I called back. Now they said it’s going to take 6 months to close this account, that with it being locked it’s like it’s closed. Nothing about refunding my money.

Having a PayPal account was an awful experience. I opened the account because I believed it to be a convenient way to pay for online purchases. This was not the case at all. Every time I attempted to make a purchase PayPal declined the charge and I'd end up paying with another card just to find days or weeks later they also charge my account with them.

PayPal is a damn joke. A unauthorized charge to my account that I disputed but PayPal wrote back and denied to pay it back because they said I approved that purchase. Ok show me that I’m the one who did this purchase? But go around the question. No one can answer that. So I told them to close the account… These damn people said they can’t close it for 11 days. WHAT? So the people using my stuff can keep asking purchases from my bank and you guys won’t do anything about it. But just keep telling me your account can’t be closed. This has to be illegal. This is ridiculous. PLEASE IF YOU'RE LOOKING INTO GETTING A PAYPAL ACCOUNT DON'T DO IT!!!! I regret getting one my damn self.

They allowed a merchant, from Israel even admitting that the items didn't arrive but the bogus fake tracking information they created said it did but it never did. PayPal took my cash with zero investigation. I'm done paying this account off. I'm gone from PayPal.

When it comes to things they want customers to do (check out with PayPal, getting you to link your bank account, etc.) it's so easy and for a while, they were the only option, but now Apple, Google and others have caught up and surpassed them. Where PayPal is really awful is getting funds out of them, I cannot imagine how much money they make "riding the float" on customer funds. I requested a check for the $900+ in my account, they said it would take up to 14 days. After 25 days the check hadn't arrived so I reached out which means online texting because nobody answers the phone at PayPal, and it's the usual nonsense, they won't issue a new check but "a concerned member of our team will contact you in 24-72 hours to resolve this issue" which of course never happened. I then filed a complaint to them which is already several days old with no follow-up or resolution. It's now been a full month and I have no idea where my money is.

I am extremely upset with PayPal. A so called friend sent me money WILLINGLY and then all of sudden he disputed it saying that he never received his item! I sent PayPal the proof of messages between this person and I and it clearly stated that he sent the money to help me with my 2yr old son's medical needs! And they still took his side stating my proof wasn’t enough! I’m a single mom and can’t afford to have my account NEGATIVE NOW! It’s unreal that even after the proof they still took his side! I’m not even a seller and never have been! I hardly use PayPal and won’t ever again! I left a complaint on the BBB and if they don’t resolve this I will use a lawyer. I feel so deceived, helpless and hopeless. PayPal is a joke. I HIGHLY SUGGEST NO ONE USE THIS APP. They’re unfair. And don’t do business correctly.

I ordered sneaks on Facebook for $36. The total stated $47. I clicked pay and was charged $57. I canceled the order immediately and the seller refused to return my money. I opened a dispute and PayPal allowed the seller to keep my money. The seller shipped the items 6 days later and l received it on the 13th! PayPal closed the case. I told PayPal it is illegal to double the taxes on an item. They closed my case after l received the canceled item even though l was overcharged. Shoes were $36. Seller charged $11 in taxes! $8 for shipping and refused to cancel my order. I sent the shoes back and it cost me $30! PayPal gave me a $30 credit. I don’t want anything to do with PayPal! Now l have to wait for the seller to confirm they received the item to get my $57 back! Scammers use PayPal to rip us off because they know PayPal allows it! Never using them again!

Updated on 09/25/2024: I report them for fraud, AI took over $305 and they keep putting obstacles in the way and they know what they are doing. They are just played lame because they already know what the problems are but they refused to help. $125.14 on September 22, 2024, by STANLEY A PMI is a robot with no tracking information. They keep locking my card every time I report it

PayPal will not give me my money. Someone sent me a little over $700. 190 is available and $537 has been on hold for several weeks. I've done everything that they ask but they are still holding my money. At this point I feel like they have stolen it from me.

I got a PayPal credit card and line of credit. I have had them for several years. I have the minimum withdrawal monthly for my account. Last month August 19, 2024. I paid 2,400.00 on my account leaving a balance of 239.00. So this month I was about to make a payment before the automatic withdrawal. So I checked my account and I had availability only 10.00. I called and they said I been only making the minimum payment for the past three months. I said yes but they were on time because it was automatically withdrawal from my account. That was ALL they had to say. So I paid that 239.00 that was left to pay on my account and I plan on never using the card again. By them lowering your credit limit that will put a hurt on your credit score if it over 30% spending so watch out for PayPal. I don't know why they are doing that to customer who pay their bill on time and been with them for several years.

I have a PayPal line of credit, a paypal credit card, and a Zettle account for my business. I've been with them for over a year. Never once on anything have I missed a payment, or even been remotely late. In fact, I'm ALWAYS early! I recently made a $1000.00 payment to my line of credit account, and a week later my credit limit was DECREASED by $1000.00. Coincidence? I don't think so! No warning. Nothing. So the better you keep your account, the more you will be penalized and punished for it! Very bad business dealings.

Got scammed ordering with PayPal on a website and PayPal used every Excuse in the book so they didn't feel they had to refund me. PayPal itself is a scam if you ask me.. They promised if I used PayPal and anything went wrong they would refund my money and they didn't.

PAYPAL DOES NOT Have your BACK!! YOU Have to FIGHT For your MONEY---BABYSIT---CALL ---REPEATEDLY----DAILY----ONLY To be told to WAIT--WAIT--WAIT--- I've been a Client for Decades----Disappointed and DONE---What good is Paypal when other Avenues are Greatly more Competent?

I received a transfer of $2000 to my PayPal account from a friend in China who was reimbursing me for some money I laid out for her. I am not a seller. I use PayPal for friends and family on occasion. PayPal took out the 4% fee and when I called they said only my friend can reverse the transaction because she didn't send it. Friends and family, she sent it goods and services. She tried to reverse it and found out China only has a goods and services option. They said only the US PayPal could reverse the transaction. I called customer service 2 more times, and I said I would forfeit the fee. Both times the representative told me they would mark the transaction completed and the money would be released in a few days. The deadline for releasing the money keeps passing and they do not release the money. They simply have stolen it as far as I'm concerned. Horrible company. Don't use it. I am going to have to file a complaint.

PayPal doesn’t back their customers, they back the companies that are scamming people. Even though there was no proof the package was actually delivered and the company I ordered from would not respond to any of my request. PayPal still backed them! They no longer are a reliable company, use any other credit card that actually will work for you not the scammers.

PayPal does not support their individual customers. They typically favor big business clients in disputes for unethical practices. The credit card companies, on the other hand, support their cardholders. I’ve had two instances where PayPal would not help or denied my claim, but my credit card holder had my back. So, why does PayPal exist? Their online platforms are atrocious and difficult to use, and their offshore call center has little command of English or ability to articulate and convey issues. Basically a worthless company, and not the least bit surprising they’re in decline with a struggling stock price. No value proposition whatsoever, and a vacuous business model.

PayPal completely screwed me and my husband's and my credit, to where we've been denied credit and had our current limits reduced over a PAYPAL ERROR. It took well over a year and a half to get this resolved. Their customer service is a joke. I'm so unbelievably angry with them. They said they'd fix my credit and they have not!

After year of using PayPal and trusting them to cover my purchase, I've found that in recent years that PayPal is not what the used to be. I've had 2 circumstances over the past couple of years where I had to file a claim against sellers and PayPal did not stand behind me. In the most recent claim, I ordered a fair expensive Gemstone Tester for China. Long story short, I never received the item. I don't doubt the seller sent the item, but I never got it. Fedex apparently delivered it to a different address than mine. They took a picture of a room I didn't recognize and the picture only showed a bunch of very large boxes. The item I purchased would have been in a small box.

I can shop with comfort with PayPal. I usually do a better job picking places to purchase from but it is nice to know when I do not Pay Pal has my back with a smooth resolution process. Pay Pal to the rescue! Thank you for being a company I can trust.

Paypal has been holding my verified funds. They will not transfer it to my bank. First they say Wait an hour, then wait 24 hours, then 72. They keep saying the glitch is fixed but it is not. They have really put me in a bad position.

I got scammed using PayPal and received no support from their customer service. No response to my claim, no refund, zero accountability on their part to vet suppliers. Buyer beware, you will not be supported or have recourse with PayPal transaction. Will never use PayPal again.

I used PayPal to purchase an item off of AliExpress. I've used them for years and if I had an issue they've always been good about getting it taken care of. A seller of AliExpress admits on Aliexpress my package got lost in mail. The Seller has a tracking number that is assigned to someone else name and number assigned to my package. I called FedEx who shipped the package to check my package tracking number and they verified that tracking number was a different seller and buyer number and was delivered and signed for by someone in a different city from where I live. PayPal closed my case even though I provided them messages from the Seller telling me my package was lost in the mail and sending them messages from Aliexpress showing they were refunding my money.

I was scammed on eBay by a seller who sent me a fake Apple Watch Ultra 2. I paid $475 plus $20 to ship it back, as instructed by a PayPal rep, to get my refund. Despite spending over 60 hours and speaking with 7 reps, including 3 supervisors who confirmed I submitted all required paperwork, my refund was denied because PayPal claims I didn't send the paperwork—this is completely false. The seller is a scammer, and PayPal is making it worse by refusing to acknowledge the documentation I provided, including photos and return receipts. A supervisor named Kia promised to review the calls and messages proving I was instructed to return the watch but never followed up. This has been an incredibly stressful experience, and PayPal has failed to protect me as a customer. If I don't get my refund, I will file a case with the BBB and consider legal action. PayPal, please do better.

One of the worst customer experiences that I have had. In fact, it was so bad that this is the first time that I have ever written a review. Paypal had a concern about a basic health supplement that we sell. We resolved the issue. It has taken over a month with no one in the "Back Office" willing to speak to us to confirm the resolution. In the mean time, they have kept many thousands of dollars in sales from customers that used Paypal, and they have made it so customers can't use Paypal on our site. Not having Paypal would be fine, but they won't even let me cancel my service so that it doesn't appear on my website. They make you go through AI customer service, which doesn't understand anything but simple items, and they make it incredibly difficult to talk to anyone. The person you finally do get can only relay messages to the "Back Office".

Paypal gets you coming and going. In addition, they hold on to money that people have paid for your goods and in the interim they are making money on your money. You finally get the payout but long after PP has ripped you off. In addition, the fees that are charged equates to usury. This is pure legal theft.

I've been a long time member of PayPal and it has always been the best until now. I purchased an item from a seller. The seller never shipped the item. When I reached out to PayPal they reach out to the company then they have 20 DAYS TO RESPOND! Then after that you can file a claim which takes another week or so. All this just to possibly get a refund for something you never received! I'm not sure what happened to PayPal but they are no longer consumer friendly!!

I am very upset. I keep getting scam invoices from Paypal and they refuse to close my account when requested. I have been trying for over a year now to get them to close my account and they refuse to do that. I am taking this to court.

Beware of the PayPal Cashback World MasterCard. Despite years of my impeccable payment record, PayPal routinely holds payments on the card for three weeks! This happens nearly every time I pay off the card before the end of the month — thousands of dollars are withheld from my available credit for weeks. Calling PayPal is a nightmare, dragging you through a voice menu from hell and an AI-driven idiot, and it took me forever to reach a human who told me this shouldn’t be happening. But then, the PayPal employee passes the buck, saying the card is serviced by Synchrony Bank. You get transferred to their phone line, where you face yet another voice menu from hell, only to reach an arrogant bureaucrat who smugly informs you that the “up to 15 days” posting time is buried in the fine print of the terms and conditions.

My reply to PayPal Customer Support: What kind of Investigation did you do? PayPal sucks! I will close my account I was scammed out of a $900 fee for a puppy as your representatives initially told me. I will close my account with my $10,000 PayPal savings and start using Zelle or another service... Watch for your PayPal reviews from me.

PayPal has shown itself to be dishonest! Not only did they allow Airbnb steal over a $1000 from my account, but they never closed my account in November 2023 as requested. I have never stayed in an Airbnb. I had originally been told that I needed to speak with someone in another department to remove my credit card. The man was in the Philippines whom I spoke with. He said the card from removed from my account. He lied. It wasn't. I finally got someone this month (end of August) who did actually close my account and sent me an email verifying he did it. I have written a letter to the DOJ about this.

Very disappointed in PayPal. I had ordered something from an ad on Instagram from some company in Asia and paid through PayPal, but I never received it. I contacted the company and they replied that they had proof that it was delivered, so I was responsible for it. I contacted PayPal, they said they were starting an investigation, went through the steps to report item not received, and received a temporary refund. But then soon after I got an email from PayPal that said, the company provided proof that it was delivered, so I was responsible. I submitted a complaint that regardless of whether or not they delivered it, I never received it, and I shouldn’t have to pay for it. How do I prove that I didn't receive an item? No one ever responded.

They don't protect you from fraud and won't refund you if something unexpected happens. Also it's impossible to contact customers support. They don't have any. Very disappointed with PayPal and planning on canceling my account.

PayPal said I received credit twice and debited my account. I’m currently struggling to feed myself so I’m telling you that I want my account closed. I don’t wanna do business with them and I hope they burn in hell. I’m that petty.

I had a bad experience with payment processing. PayPal can't handle refunds issued by the seller; it collects refunds and does not transfer them back to the buyer. It's not an acceptable payment processing system. I wish FTC and SEC look into it.

I started using PayPal about 4 years ago because someone I gave my debit card number to online tried taking out a large amount of money from my bank account. Whenever there is a problem there is always a friendly member of staff to help correct it.

Requested a check from PayPal August 9, 2024 for US $8,400+. Have not received up to Aug 27. They say 5-10 days to issue a check and 14 days to deliver, barring holidays, etc. That makes 19-24 days yet they tell me I have to wait 45 days to request a stop pay and reissue from date of check. Firstly I do not know date of issue as I have not received it. And why do they need a further 21 days to reissue???? CS Rep appears to have been given a script too as they keep repeating they are sorry and wait 45 days. I asked them twice to discuss with a higher authority at PayPal and I get the same scripted response. There is obviously no Customer service and No recourse to problems. It makes me nervous that they are handling my money!!

Paypal has no care about the people that use this service, and as others have already mentioned below they need to change the way they treat their customers. I am working on closing my account also after no support with an unauthorized payment. I have never disputed a payment before, and have felt so unsupported and unprotected. All Paypal cares about is their cut of the profit and have zero care or concern for their purchasers. Even when they are being scammed by fraudulent entities.

I've been battling a dispute since May where it was found in my favor to close my account. First I hear three days and I hear five and I hear 10. Then I hear 30. Then I hear 60. Now I hear 90. No matter what I cannot close this account it says to "resolve account limitations". What limitations? I told my bank to block PayPal both incoming and outgoing although I doubt they'll be any outgoing. I've had this account since 2008 didn't even know I had it until this scam came along where it charged my account for something I did not receive. If this does not get resolved by Thursday I am taking this to the highest powers I can. I'm going to file with a Better Business Bureau and any other entity I can find to go against PayPal. Personally I'd love to sue their butts.

Save yourself a lot of headaches, time and grief and go to a different online payment service. Their customer service is completely gone, and they suck. I started with Paypal when they first began over a decade ago, and drove over 100k through their program. I sent hundreds of clients to them; and now they are one of the worst run companies out there.

I got scammed on PayPal and called them immediately and said they can't do anything but put in a dispute. So I did but didn't hear anything back from PayPal. I called them and they said there is no dispute filed. Went on and on but they don't want to do anything! They told me to call my credit card company. Canceled my PayPal account and filed a BBB report on them. Hope it was worth getting a BBB report filed on them than refunding the money! Now I know why their stock dropped 60%. Consumeraffairs please contact me!

Paypal contacted me & gave me a full refund.

PayPal informed me today that there was apparently unauthorized access to my account so they "Limited" the account permanently. As it was explained to me today that because someone tried to access the account and could not, I no longer have access to use of the platform for payments, receipt of funds, etc. This is extremely frustrating and the ONLY financial institution I have come across that cannot restore - or even CLOSE - my account so that I might be able to move forward. More than disappointing, as I'll have to close all my accounts with them and change my other platform subscriptions and memberships to reflect such.

Paypal SUCKS! They're supposed to protect money, accounts, and purchases, but someone hacked my Paypal account and ordered merchandise from Columbia sports. Ordered from an address in Florida, delivered to an address in Florida, and not ordered from any of my devices!! Paypal has denied my claim 2x!! I don't know how they do investigations, but they really suck! All kinds of red flags.... Not my address, not my device, and I don't make purchases with Paypal, only transfer money with it. PAYPAL YOU DROPPED THE BALL!! AND YOU SUCK!

This is the first time I've used PayPal for my business, and it has been an absolute nightmare. They put my account on hold for no apparent reason, citing "unfulfilled policies" that they refuse to explain or identify. I'm now being told I have to wait 180 days to access MY money, which is completely unacceptable. To make matters worse, the customer service representative I spoke with, Sebastian, was incredibly rude and unprofessional. Instead of helping me resolve the issue, he was dismissive and unhelpful. I am beyond frustrated and will never use PayPal for my business again. I strongly advise others to avoid PayPal at all costs if you value your time, money, and sanity. Absolutely awful experience!

Worst company ever. My credit card expired. My payment got delinquent. When I called I was told by the person that I could not pay with a credit card and I had to give my bank account info OVER THE PHONE. I refused. I asked for a statement to be mailed to me and they refused to send me a statement then I asked for a supervisor and again the person refused. Said one was not available. I went online and was able to pay my bill with a credit card. Closing my account after 14 years.

Paypal claims I owe them $13.93 from an account they closed in 2013 (not my primary Paypal account). Never once notified me of the overdraft or closure of the account. They tell me they can't access the transaction history to prove I owe them. Literally said I have to pay them to be able to see the transaction history or I cannot use my email. And apparently the Managers (per PayPal policy, stated by Supervisor Mike) do not talk to customers. The highest you can talk to is the Supervisor, who is as useless as the call center representatives and is basically just a title

Attempted to book a cruise on Princess July23. My Citi card was charged roughly $6,200 but no cruise. I am unable to talk to anyone and get stuck with automated response. It's close to a month with no refund. I would love to speak with a human.

PayPal is absolutely horrible and doesn’t care about their users at all. I will never use them again nor my husband. I’ll stick to Venmo, Cash App and Zelle. They take their charge and then hold your money. No thanks. None of these other apps do such crap.

PayPal is nothing but a scam. It claims to cover your purchase but it doesn't tell you upfront there is limits to the coverage. Let me give you what happen to me. A couple years ago I purchased an item from a fake online store front. The seller provided an Amazon UPS tracking number going to my hometown but not my address. I even got a letter from UPS stating that the package was not mine or delivered to my address but PayPal refused my claim and I had to get my state's attorney general's office and my bank involved. PayPal's solution was to give me a one time goodwill refund of my purchase they refused to admit they were wrong.

PayPal is horrible and illegal! Because of a dispute with my bank, they locked my account and then asked me for personal bank information in order to unlock it. They refused to back down. I will never deal with them again!!!

This has been a really bad day because of Paypal! I had trouble with this app left and right! Finally got money sent, but couldn't move it anywhere!! They "PayPal" wanted to know where it was going? What it was for! All these stupid questions that was NONE of their business and still couldn't move my money! They denied my cards! I do NOT suggest using PayPal, They Suck!!!

***BEWARE PAYPAL SUPPORTS THIEVES and SCAMMERS**** We opened a case in PayPal regarding a scam website (isneakeroutlets.com) which we paid $95.98 through PayPal to buy two pairs of sneakers. We never received our shoes, and seller constantly provided false information (first time they email us with fake tracking number which said our package was delivered to local post office, we went to our post office and were told that the tracking number is invalid, we tried to call customer service number on the scam website, they hanged up as soon as we told them it is regarding our order.) We opened a case in PayPal then seller provided a different tracking number saying that our package was delivered by UPS, we Called UPS and provided the tracking number, UPS representative told us that the tracking number belongs to a package from Amazon and shipment address is not our address.

Their chargeback policy is embarrassing. Someone bought something from me online, and they paid for it ($100) using PayPal. The same PayPal account that paid me later charged me back on the accusation of having never made the transaction. Ok cool whatever, right. That sucks, down $100. NO. They add a $15 fee and I'm down on cash. Their policy punished the scammed and serves to benefit the scammers.

When logging into my account to receive money sent to me, the login verification process goes beyond absurdity. Identify the objects in the pictures, over and over, before you can complete your login. No other company requires me to jump through so many ridiculous hoops. A username and password is sufficient for all others I deal with.

Paypal protects the thieves and not the customers. My cards were compromised. I called them to stop payment. They say they can't stop until the merchant takes the money. Ridiculous then it's too late. They don't care. I would like to open a class action suit against PayPal.

I’ve had to deal with their unprofessional services several times from customers filing disputes and doing friendly fraud, also filing unauthorized claims against the sellers And PayPal taking the buyer's side all of the time. Even after the case was closed. Absolutely ridiculous. Definitely on the verge of not using PayPal anymore and going elsewhere... On top of that, their fees have gone outrageous!

I have always had a good experience with PayPal until I didn’t. I paid for a dress with Blooroy that did not fit and tried to return. After doing the email game I sent it to PayPal. They denied the claim. All I wanted was to send the item back and get a refund but instead PayPal denied the claim twice.

PayPal support cam company who stole money from customer. Their buyer protection is not support buyer but scam seller. I am not happy with paypal support scam company. I don’t even want to give 1 star. Sooooo disappointed.

I made a purchased using my PayPal for Aliiexpress. I got a dressed that wasn't as it description and PayPal allowed them to keep my money. I dispute it with paypal. Paypal allowed them to keep my fund

I've been a PayPal customer for 20 yrs. And been very happy with their service until I tried using the Crypto currency Hub. It's been a NIGHTMARE to buy, send, and use my Crypto currency as I need to. Their customer service is inefficient and useless to say the least. Their system is VERY SLOW and extremely antiquated. It was and still not available to use my balance of Crypto currency as I want to. Please Don't BUY ETH Crypto currency from PayPal because it's IMPOSSIBLE to transfer to an external wallet. My Crypto currency is being held Hostage and not allowed to transfer to my other wallet outside PayPal. Their customer service recommendations is "If you are NOT happy with us, sell and go somewhere else," and I will!!! I recommend to stay away from PAYPAL Crypto currency Hub!!! It's a TRUE NIGHTMARE!!!!

I have used PayPal for years! And have loved it, but dealing with them recently has been an absolute nightmare! I used PayPal buy now and pay later, the item I ended up purchasing was a scam. So trying to get my money back has been a terrible experience. I even opened up a police report and they still sided with the seller! They do not care at all and I've spend months trying to get this resolved... To this day I am still trying to get my money back. DO NOT TRUST PAYPAL.

It took over 15 hours with customer service, 8 phone calls, 5 emails, and countless uploaded documents / photos to still not resolve the case of a fraudulent merchant who lied to them and me. Isn't the entire point of Paypal to have protection against situations like this? Preferably without having to escalate to small claims court for resolution. I will personally never use paypal willingly again unless I have nothing better to do with 20 hrs of my life.

Fair warning, anyone you pay can actually request a payment from you for almost any amount, and if you decline the payment the money is still deducted from your bank or credit card, not just pending. It clears, they just took the money.. It’s crazy.

Please do not make the mistake of using Paypal as a business owner! We had been using Paypal for years, and it has always been a horrible experience: no support, no communication, monthly "Prove your business checks" etc. But this is the now the final straw. We worked on a custom project for one of our customers; an $8000+ order that has costed us $6000 so far.

The worst, absolutely the worst. After having used PP for years, suddenly, three days ago when I tried to send a payment, I got a red banner on PP saying my card had been declined. Over the last three days of this never-resolved ordeal, I have been advised to close my account and open a new one, which has not worked. I have been advised to call my bank and ask why my card is on hold--the person at my bank said, "Your card's fine. I see no problems. We never put a hold on it." I have three times had my phone calls to PP cut off in the middle of trying to resolve this, and have had to call back (getting a different person each time, necessitating my starting all over from square one.

PayPal is more about procedures and does not care about you. I got scammed by someone I thought was a trusted friend. When I sent payment the scammer's real name came up, I immediately contacted PayPal to tell them what happened to stop payment and report the person that has an account with them who took my money. They refused to help me and said I could do nothing but pay them back. I highly advise to never use PayPal for your transactions. They do not stop illegal activity.

Avoid PayPal. Me and my brother had an Airbnb booked in Europe so we split the cost so he send me request for 900 $ on Paypal so I sent him the money however it seems someone intercepted the payment and he never got it. I have reported the problem to paypal and they have done absolutely nothing about it. This has been going on for 4 month now with e mails. They don't seem to care at all.

If I can give it a zero then I would. I'm not a buyer or seller just a regular use PayPal once in a while. A few days ago my friend sent me some money and I went on my paypal. It said limitation on my account like for what now. I haven't did anything for paypal to do that so I call. Talk to customer service to see what's the the person told me, "Oh don't worry. I will take you off limitation and you can withdraw your money."

I had many fraudulent charges on my Disputed the charges from my PayPal account from gizmart, whomever they are. I opened a fraud dispute. All that was done by paypal was that they store me an email saying that there was no unauthorized use. Prove it Paypal. I did not authorize these charges.

Been with them for fifteen years. Ordered a new debit card and spent five days trying to Activate the card. Every time you call the number to get help it tells to to call the same number. After two times it hangs up on you. I'm taking my money out and getting rid of this nightmare. They don't respond to your needs at all. The our government should look into this scam company.

I’ve been with PayPal for several years. I am not a business nor do I sell things on PayPal. I play games online that advertise you need to use PayPal. I am 74 and after I started using PayPal for a short while they blocked my account! I never had a negative balance ever. I have asked several times why and they refuse to tell me. I don’t care if I never can use PayPal but they should be able to tell a person why! I find this is unacceptable and any company that works this way is disreputable. Be careful if you sign up with them!

The scammers are two to three steps ahead of the company right now. Many cloned accounts and scammers can even clone PayPal, emails, payment confirmations, etc. using Paypal's email address. The scammers are plentiful and laughing all the way to the bank.

The worst of the worst! If they can find an excuse to keep your money for a couple of weeks and collect the interest on it, they will! Pretty ironic, getting ripped off in the name of security! "Oh we're just protecting your account from fraud" and collecting interest on millions of customers balances. I've heard they make thousands of dollars a day by causing us to be late on rent and go without lifesaving meds. I may go to the hospital but I swore I'd never go back after they decided it's a crime to seek relief from pain. So I'll probably just give up on it all! I'm sick of this!

Do not use Paypal. I mean this very seriously. Paypal will not refund my purchase even though it was a scam and fraudulent, I have proceeded to attempt to recoup my losses through filing a dispute through my bank because Paypal ruled in favor of a fraudulent online seller twice. Also Paypal allows sellers to increase the original price of your purchase of up to $75.00 without your permission. Steer clear of Paypal at all costs.

If billing and shipping addresses are different, this app/website is absolutely useless. Nothing works regardless of what card you use. PayPal makes purchasing online items treacherous. Support is just a bunch of automated trash messages. 0 stars.

It seems like a lot of people are being scammed this year. I’m just extremely disappointed by the response I got. I disputed 2 charges sent to the same Bank of America account by a hacker that completely drained all my money and their response was it was consistent with my PayPal history. My history is 2 transactions to my own personal bank account. Not consistent at all nor did it address my complaint.

I've had the worse experience with PAYPAL and the resolution team and backend department really don't care about truth and who is right and who is wrong. I filed 2 claims with paypal in which 2 separate charges were made for the same issue of a service not being completed by the seller involved in which the seller failed to pay the worker to complete the service. Once I was able to get in contact with the worker he advise me that the seller only paid him $29.91 out of the $160 that I sent for the services to be completed. He also sent a email discontinuing his services due to her failure of payment.

24 year customer. No issues until this year when I ordered a tablet from a merchant and received one with specs different than advertised. Engaged PayPal under their Buyer Protection and they were not willing to refund me unless per the seller I shipped the item to a foreign country (not the one I purchased it in) at MY expense and refused to force the seller to provide a mailing label even though that was in the seller's return policy. And all this took so long that I'm now outside the time period to file a dispute with the credit card company. And despite numerous inquiries, they have yet to provide me with the mailing address of their legal department.

WARNING. My experience was Awful, I have used PayPal for over 20 years and this week I got scammed and canceled all of my credit card because PayPal wouldn’t protect me fro a scam. I will never use them again. There’s Venmo, Zelle, cash app and Apple Pay who have safer security against scams. I was robbed of $265 dollars that they didn’t help me cancel and get my money back. Apparently PayPal was ok with it

Customer service is unusable automated trash, no assistance with the ID system that can't manage to read my face, and after it failed a couple times it redirected me back to the AI that can't accomplish anything useful.

I had my money taking out of my account and there was no notification that advised me that if my money was being authorized. Really fishy and just won't help you. Said that they favored the merchant and that was final. It was a ** merchant that I don't recognize and put a dispute. So basically, they denied my request and said I need to speak to my bank about it. I will never put money with PayPal ever again. This to me is a scam.

I have used PayPal for 10 years and we have a history. However, on the evening of July 4th, 2024, PayPal paid Wix $756.00 out of my account. Previously, I had been making auto payments in the amount of $4.95. They did this on a holiday in the dead of night. The money in my account was supposed to go to buy tickets for me to attend my father's funeral on August 3rd. The payment was devastating, as I am a disabled woman. Apparently, Wix had a renewal for a website that I made. The price of the website had tripled in cost to the $756.00 and was up for "renewal" after 3 years. I had no idea the bill was coming and I was not invoiced.

If I could give PayPal a negative review I would because instead of them Explaining my situation better to me. They assumed and just hung up on me. They took money out of my bank account, which my bank account then gave me a credit for and since it was unauthorized, disputed it, yet they still charged my account again to where it was in the negative. So you best believe that I won't be using PayPal anymore and my account is going to be deleted from my phone. Don't expect money from me PayPal.

Avoid this failing piece of trash company, they are just selling their ** to overseas scammers these days, who ship damaged or broken stuff and then award dispute cases to these sellers because in order to return a buyer would have pay hundreds or $1000+ to ship to the address that the scammers will agree to receive the return at. Help end this obsolete garbage app's suffering. Move on to a decent fintech services provider, thankfully plenty of them now.

Paid for a pair of Cargo Shorts on May 30th. They said it was delivered on June 28th. Problem is, I never got it as it was delivered to the wrong address. PayPal refuses to refund my money. Stay away from LightInTheBox and PayPal.

I have been trying to close my PayPal account since February. I had the account for over 20 years. My money has been stolen multiple times. I have spoken to customer service multiple times, have emailed them via their website, and have clicked on Close My Account on my profile multiple times. They will not close my account. At first they said there were pending transactions and yesterday they said that I must wait 180 days. I have had money stolen through that account and want it closed.

Paypal is not a good company to deal with! Purchased a 3500 AC machine that came damaged from shipper. Paypal still sided on the company's favor even with pictures to show damage, now I'm out 3500 with a machine that doesn't work!

Do Not Trust PayPal. I sent payment to a person that didn't have a Paypal account. Instead of Paypal contacting me because of lack of verified information they sent the payment to a person I do not know. None of the information matches. The name was incorrect, the cell number was incorrect, the email address was incorrect and the bank account was not correct. How does Paypal verify their information. I called them to inform them the customer didn't have a Paypal account and the rep. insisted they did. I am very suspicious about this transaction. If the person doesn't have an account with Paypal, who is receiving the funds. Could this be a kickback for Paypal? What does it benefit them to send funds to the wrong person? I have contacted them several times and they will not support my truths. I will delete my info and account and I wouldn't recommend you use this unsecure platform.

DO NOT BUY ANYTHING EXPENSIVE ON PAYPAL AND EXPECT PURCHASE PROTECTION TO COVER YOU! I made a large purchase and the item was damaged prior to shipping. The seller purposely ship the item without any protection to incur more damage so they can blame it on UPS. I filed a case with PayPal and I was the only one providing details from communication to photos of item from seller even showing the damage. Seller didn’t provide anything. ** at PayPal and their India office keep closing my case in favor of the seller even though I provide tons of documents, estimates. 100 photos, screenshot of conversation. PayPal is useless. The people working there are useless. Do not count on them to do anything more than processing a payment for you.

I've been a Satisfied Paypal customer for several years, I've even encouraged my Kid and Grandkids to become a member for the ease of sending them money for different occasions feeling confident that it was safe and secure!! Never no real problem until this year, I made a bad mistake trying to transfer $1190.00 from my PayPal account to my personal checking account with Regions Bank, I typed in my name and hit send, Very expensive mistake, the money is laying in an "Inactive Account" because the guy is in a Nursing Home, They know this is an Honest Mistake, They Know The Exact Amount is still sitting there and I Absolutely have no way of contacting his family to try to get this reversed, even offering a Generous Reward to recoup my money!!

I have been a PayPay user for decades. In addition to shopping payouts, I have been receiving my payouts from AirBnB through PayPal. About a month ago I got an email from PayPal that said, “YOU CAN NO LONGER USE PAYPAL”. It said they had reviewed my activity and there was some potential risk, so my account is “PERMANENTLY LIMITED”.

My card was fraudulently used to send funds to a scammer. PAYPAL states their investigation showed no illegal activity and there for the scammer will get their funds and so will Paypal. I did contact my bank and they will do what they can. I have heard bad reviews of PayPal for a few months, now I know why.

I purchased a hat from MTWOEN Co.Ltd −$29.98 May 26. Payment - PayPal Credit. Delivered Jun 23. Little did I know this company has received many complaints of non delivery of paid items. I should have done more reading because paypal has known that this company has issues with many customers for non delivery. I have a Security camera in my window that shows no one made any deliveries the week they stated it was delivered. This company provided paypal with a paper that says it was delivered and that is all it took to deny my claim. Think twice before using paypal as a trusted company

I have always been pleased with PayPal but now am pissed. There are holding almost 12k in funds from my customer for their room addition and want to micro mange me and my business and that is not going to fly. Bye bye PayPal...

Purchased an item that was never delivered. Supposed Amgo Technology the seller can never be reached and goes under different names. Claimed item was delivered but didn’t even give a specific address, just the city and zip code yet PayPal denied my dispute and decided in favor of a company that has so many negative reviews and complaints about fraudulent products.

I I have been a PayPal customer for years and I have had some really horrible experiences. For the length of time, I’ve been a customer, I should be treated better than this. I have had a credit account that I have been using and paying off whenever I use it. Recently, I just noticed that the account credit limit dropped by 70%.. I called them up to discuss and they said that they reviewed my account and that’s what happened. I’ve been a customer for 15 years and I have paid off everything and I’ve never been late. I hate PayPal. They have zero customer service.. I’m done.

This is my first time using PayPal for a sale on a particular item. DO NOT USE PAYPAL!!! They will keep your money for an unspecified amount of time stating that they are researching the purchase and other excuses that they can come up with. While I have already sold the item 2 weeks ago, PayPal still will not release my money even though I received an email stating that my account is clear. But I still DO NOT HAVE MY MONEY. DO NOT USE PAYPAL for anything!

PayPal does not stand behind their product and allows fraudsters to take money from its customers, knowing that the error is in PayPal’s software and system, but refuses to assist the customer. We had a customer who used the link SUPPLIED BAY PAYPAL to pay us. The link took them to WHAT APPEARED to be our account. The customer made the payment, but the payment was diverted to a fraudster, and we were never notified of the payment. Three weeks later, when we discovered that no payment was made to US, we investigated and found that the payment was diverted to the unknown third-party fraudster. We complained to PayPal, our customer complained to PayPal. PayPal has refused to make this right, and, so far as we know, has not investigated the fraudster, or even contacted the fraudster, even though we notified PayPal of the PayPal “ID” email. PayPal is unreliable and does not support its customers.

I have had so many issues trying to use my PayPal account and a PayPal gift card. Trying to link the 2 accounts caused me to get locked out for too many password attempts. Finally I gave up. I will just never get my money. This must be their strategy. From trying to use PayPal and needing a two-step verification process in which your phone number is wrong but there is no easy way to fix it because you can't log in! Their customer service automated system will have you running in circles to only end up back at the main menu. After you have finally reached a live operator they would like to verify your identity via text message in which you have to upload pics of your Driver's license. This process requires disconnecting from the customer service rep.

PayPal is not a good or safe service. It has horrible safety features and leaves you open to fraud. Someone opened an account in my name and stole money from my account. PayPal was NO help at all. They were horrible to deal with and did nothing about it?? I called numerous times and they did nothing. Thank heavens for my bank's ability to help me. Please be aware PayPal is NOT a safe place for your money and the customer service and fraud protection are horrible.

If I could give you a zero I would!!! People use Klarna! I had used PayPal for past 4 years. I found klarna to be easier and I don't have constant emails saying someone is trying to steal my information!

Not the most efficient online payment system. They ended up taking way more money out for payments. Zero out of five stars. Then they also have the money for three days. Had a client that I worked on a project on and got paid and it took way too long to get the money plus the fees were so incredibly high, but it really just turned me off, and I expected more out of such a brand of PayPal. I really hope that they can change an update that later for the every day person to feel better about transferring money online and being part of the digital ecosystem.

I client of mine filed a claim to get a refund back on his deposit which was stated NON-REFUNDABLE but Paypal found in his favor despite this fact.... The client terminated my web design services because he "didn't like my attitude" which is not a viable claim to make for a refund. This client terminated my services, but still made the deposit to me with full knowledge that it was NON-REFUNDABLE as stated in the invoice I sent him. I am now attempting to give Paypal the opportunity to reverse this decision based on facts and merits of this frivolous claim or pursue them in court I will. This is insane that they found in favor of someone who submitted a deposit that was clearly stated NON-REFUNDABLE.

Bought a phone and the seller sent me a money request which PayPal declined to let me pay. Then I tried paying the full amount separate from the money request and they denied that too. Then I was able to send a partial payment but after that they denied me finishing the payment and put a hold on the first partial payment. We agreed to just use Venmo which went great but it was a nightmare getting the first partial payment refunded and they refused to explain why any of the payments were denied and their customer service sucked and when they finally refunded the money they kept the damn goods and services fee to ice the cake. Would not recommend.

ANYTIME I go to make a payment, I cannot be verified. Happened 4 months now. Customer service is nil, since they only have reps that interrupt you. Therefore, after being a LOYAL customer for 7 years, I called it quits. Have to verify myself to pay a bill? Shut up!

I was recently scam by Paypal. I had bought a streaming device on Instagram and used Paypal as the payment center thinking that Paypal will protect my purchase if something goes wrong with it. And, something did go wrong when I received the device 3 months later. I contacted paypal and paypal told me to contact the seller to resolve my issue. The seller told me not to launch my complaint with paypal and they will refund me. I went back to paypal asking paypal if that is what I should do. Paypal told me not to follow what the seller had suggested but, instead to file the complaint.

I have used PayPal for years, but as of lately they have become complete trash that doesn’t protect their buyers. I filed a claim because I was charged the wrong amount for an item. I provided screenshots of what I agreed to pay and it was clearly different than what they charged me. PayPal didn’t care and sided with the seller. I won’t be doing any more business with this fraudulent company. They support scammers. Additionally, it’s coming up on 3 weeks and I haven’t received my purchase. Total scam.

Paypal is difficult to navigate. The site often does not contain links that are needed to process your payments. Customer service is difficult to reach. I have a problem 50% of the time I use Paypal. I wish they would improve their site and offer customer service.

I have no credit card with PayPal. I just linked my Amex credit card to my PayPal account. Hence, the process is — when I purchase something online and choose PayPal as my payment mode, they charge my Amex credit card with said amount. If there’s a refund, they place it back to my Amex credit card. One day, I made 2 transactions with the same merchant using PayPal. PayPal consequently charged my Amex account. However, merchant cancelled and did not send the ordered items. I disputed the 2 charges in my Amex card and so I was given the temporary credit for both. During the dispute, the merchant gave a refund for both trxns which were sent to my Amex card via PayPal. And so, Amex reversed the initial credits.

I got four different responses from four different Representatives that my case was won.. However they couldn't understand why I didn't get my refund. First they said it would take 3 days, I will get an email within 15 minutes that never happened so I got my bank involved. I told them that also. I will never ever use this company again.

Used PayPal for home insurance and tried to cancel the renewal by one call insurance but nobody answered phones on separate occasions... and surprisingly they took a cancellation fee through PayPal of £149 without my authorization! And put a case against them and PayPal took the company's side after being a loyal customer for 10 years plus! Disappointed by PayPal.

Had to send $100 odd to my brother in the UK, to reply a small debt. Had a MOST unfortunately instead experience with one of Xoom's competitors, who shall remain nameless. On the contrary, PayPal and its subsidiary Xoom handled the transaction as.if there was nothing to it. -Very impressive. It was also an advantage already to have an account with PayPal; gave me the confidence of knowing a dialog could be established if anything went wrong. Nothing did. Well done, y'all.

I'm reading the reviews and seems as I have never seen a place with so many 1 stars (since -1 is not possible). Have been with Paypal for centuries but the last 2 months statements are just weird. I was lucky to get somebody in the line after 4 times authentication, but I was not lucky enough to understand him,..not to understand the answer and math at all. He was rude enough to tell me, "madame you do not let me explain, you keep interrupting me and do not let me finish"! While explaining things that I did ask for and were not relevant to my call. I raised my voice as well to remind him that if he can not take the hit working as customer service representative he was in the wrong place, he yelled at me as he was doing me a favor! Horrible.

If there was any possibility I would have given minus ratings. Sudden transactions from Paypal appear on the activity. To raise questions on any billing disputes on billing activity is very difficult. The answers provided by paypal are very inadequate. For some reason paypal always rules in favor of corporate companies. There is no genuine effort to perform any investigation. IMHO PP has some sort of shady understanding with certain companies and charge the customers. As usual you will 100's of legal pages with incoherent language where PP denies any responsibility. Please stay away from PP. Please don't assume your CC details are safe with PP and not exposed.

I have never in my life worked with a worst company than PayPal Business. I switched from Square and in a matter of a month they have limited my access to my funds, held payments over and over. And now locked my account fully even after I have called them daily and provided all they ask for! It’s one excuse after another. I have absolutely no access to my business funds now for another 5 days. Absolutely absurd and unacceptable! The second the lock comes off I am closing the account and I highly recommend NEVER EVER trusting your business with PayPal!

My PayPal account was hacked. They acknowledged the breach but will not refund my money. Said I should dispute through my credit card company. They said they didn’t see a problem with my claim and they would remove the fraudulent email address and devices but they didn’t. Will never use again. Want to give a zero but apparently not allowed.

To say there is no customer service is an understatement. They locked me out of my account and the only way they would let me back in was either to take a picture of my photo ID or put my credit card NUMBER in. The APP would not send a text to the mobile number that PayPal’s system recognized when I called. The same phone number I have had for decades. The same phone number I’ve always used for dual authentication with PayPal. I was told that’s normal and there was no manager to talk to. I called three times for the same answer and when I said I was going to file a BBB complaint somehow miraculously my password worked and no need for dual authentication. So sketch. Venmo here I come.

I had to leave at least 1 star to WARN people. I sent money to my son but didn’t receive confirmation. I contacted PayPal and was connected with their outsourced representative in India. He requested remote access to my phone and Apple Wallet to diagnose the issue. Reluctantly, I agreed, hoping for a quick resolution as I was leaving to fly out of the country.

What the heck is going on with PayPal? I kept adding credit and debit cards to my PayPal wallet, and none of them worked to have one single successful transaction for hundred attempts! I called them several times, they confirm the cards are good, my account is good, but they wanted to prompt me to add a bank account instead of credit cards! REALLY? When I ask why? They say for your security, what do you mean my security? No explanation. No one was able to figure out why the transactions don't go through, and why they want to impose to me adding a bank account without any explanation? Isn't this weird and unsecure?

PayPal took from May 5 till today June 7 on a claim of a product that doesn’t work, I paid $499 to buy Onepunch boxing machine, it didn’t work and my arm got hurt from punching so bad at the machine because I thought maybe hitting it harder will work, it didn’t. Contacted PayPal. They said they will contact the seller, it took a while so I contacted the seller as well. The seller responded and said they will accept the refund and I have to ship it to China, I received a product from USA. Why do I ship it to China, then they provided me with Texas address and then California address which was on the box, Paypal said they will not refund me unless I ship it to China, I told them I have an email from the vendor. They said, "We don’t care. Only the address on file." I called in a manager prior to that and she said she will provide me with the shipping cost.

I have never had too big of an issue with PayPal... Until now. Last week I went to use my card and it didn't work. I tried a few more times and nothing. I called and they said PayPal canceled the card I was using and sent another card for no reason and no warning. I finally got the new card today and activated it on my account it said I'm ready to spend... Finally.

I changed my phone number and Paypal customer service asked me for my entire credit card number in order to identify me after identifying myself with my last 4 of my social security number. Very shady practice.

PayPal had me add statement to my invoices to protect me. Did work for a client, the client signed and paid invoice. Before they paid we told them there was an additional issue with their ac. They understand, still paid and signed off on work that was done. They then decided to complain to PayPal not even disputing actual work that was done. PayPal refused to talk to me with a live person and just automatically sent my $859 back to customer. Based off I didn't do the work, yet the customer wasn’t disputing the work I did. They thought I should do the extra work for free, which it also stated on my invoice if there extra work there would be extra charges. PayPal will just take your money and do whatever they please and mark down a lie why they did it. Stay away and know they also own Venmo.

Beware of sending money by PayPal. I tried to send 350 to a friend. They for no apparent reason. Took the money because it didn't meet their transfer policy. I've since learned this is a common practice. No wonder their company is failing. Do not risk any money transfers with this company. They will be good for a few transfers, then take your money with no warning.

PayPal is a joke! In January 2024 I was attempting to buy “overstocked original Disney” branded hats from a website that has now changed their name and address. When I went to check out for the just under $80.00 charge, it went to PayPal and automatically signed me up for a daily subscription fee of $80.00. I did not catch this and out of nowhere the order placed again with another $80.00 subscription fee. I stopped the auto renewal immediately and disputed the charges with PayPal. PayPal decided that it was okay that I was scammed out of $160 as their “seller” still has time to ship the product. I got another person at PayPal on the phone and she started the dispute process for me.

I bought a shipping label through them, where they stated was a 3 day delivery, the transaction ended up cancelled because the Item wasn't going to be delivered on time. They make it awfully difficult to reach out to customer service, and then they say the transaction was done through a third party company, that they never made clear at the sale point, after losing hours waiting and talking with support, they just said make the claim with this other company.

PAYPAL AND DIRECTFREEZERS.COM BOTH ARE FRAUD. Had made a purchase from fraud website url **, I was suppose to get product on April 2 2024, didn't receive the product. So I tried calling, emailing, chatting with Direct Freezer, I didn't got any response. So I had file a charge back with PayPal on May 5th. After waiting for month and numerous phone call to paypal at the end on May 30 paypal sent me an email saying "Item was delivered" and close the case on paypal. Finally I had to call my credit card bank (Chase) and explain the situation and they had refund my money instantly on same day. I had ended up taking all my card off from paypal and closing paypal account. Worst experience and never using or recommending anyone.

I set up an account years ago. Never used it.. In December apparently someone hacked it, changed the password phone number and name on the account.. They sold something, received payments and bought something with the money that was then in the account. Whoever paid them disputed their charge since they clearly never received what they bought. In turn it made the account negative along with 2 $30 dollar fees.. In march I received a letter from a collection agency for the $160 something dollars owed.

I tried to send a friend 350.00. They took it. Would not release it. I tried everything. Do not trust this app or corporation with your money. User beware. They will only say it does meet their transfer requirements. You'll never reach anyone there to get your money back. I can't believe they are pushing to raise their stock. They must be in financial trouble. Stealing customer transfers.

Paypal allowed Jordi ** to hack into my account and siphon off $7k. She stole under $100 a day between 11 PM and 1 AM so I would not notice. I have filed police reports in 2 states, FBI, and all govt agencies. Paypal refuses to even look further into the hundreds of transactions that Jordi ** has done on my account. She has 12 aliases and 3 fake Facebook accounts. She actually used a fake address to buy jewelry and "met" the UPS driver to get her package. Bank Of America found her to be fraudulent yet Paypal refused to even look into the situation. I am now SUING them in court! DON'T USE PAYPAL. They are THEIVES.

Very surprising to see Paypal at a 1 star, this is the most reliable payment platform I've ever used and it's been well over a decade since I've used them consistently. This is a great, dependable site that will absolutely help you. Never had an issue, but I've also never broken their rules... it's easy to color within the lines when you know your money is safe.

I made a purchase and it was deducted from my bank account and then PayPal billed me and also wanted me to pay and did not give me my money back which is fraud because I was double billed. I will never use PayPal again and I would not recommend it for anyone.

I have been with PayPal 22 years. I had a charge that was supposed to be $7.25 and came through as $7115.00. The company that I made the purchase through refunded me within the hour of the incorrect charge. PayPal sent through the $7115 charge and my bank account went negative even though they already had the credit. I contacted them so many times but no one will call you back. My bank rejected the charge eventually but I was without money for 4 days. Then PayPal sends the $7115 payment through again even though I called and emailed multiple times that there’s a credit sitting in my PayPal account. So my bank account goes negative again for 4 more days.

Hello. We are a small business in USA and offering our customers PayPal payment gateway for multiple years and generated lot of money for PayPal. There have been significant increase in chargeback frauds by customers these days. One of the customer received the item and raised a chargeback with PayPal saying item not received. However tracking number clearly showed item delivered to customer location. PayPal proactively changed the claim later to 'Item not as described' instead of 'Item not received'. There is no seller protection for 'Item not as described'. When we asked why did you change the claim to 'Item not as described' they don't have proper explanation and closed the case siding with customer and PayPal did not pay us seller protection.

After 17 years PayPal decided to close my account without explaining why and I can’t transfer my balance to my other accounts for the next half year. I am sure that I did nothing wrong so I will never open an account with them.

I went on a website interested in making a purchase. I noticed that the vendor accepted PayPal. I clicked on PayPal to review the payment options and that is it! Later, I noticed a pending transaction of 580.35 that I didn't authorize. I called PayPal about the unauthorize transaction and they stated that the authorization didn't show up on their end and the funds should be released since it's a preauthorization. I called my bank and they stated that it may take a few days to release. My bank gave me the option to have PayPal fax over statement to release the funds the same day. I called PayPal back and they refused to fax over the request! The supervisor was somewhat rude and sarcastic when trying to explain I needed my funds released and I all needed was for them to fax the request. The issue was not resolved.

I tried several times to get an issue taken care of. I did not receive the merchandise. Paypal wanted me to do the legwork, post office, neighbors, documents etc. I did it and they wanted more. I contacted the company 16 times and no help. Just said, "I'm sorry!!"

I made a purchase May 1st through vivid seats, which I will NEVER DO again. I definitely won't be using PAYPAL for any other purchase and will be closing my account. After I purchased concert tickets. I found out I won't be getting the tickets until 4 days before my event. I called PAYPAL to start a dispute, then was informed that I was eligible for buyers protection. I was told call back in a few days to do turn the case into a claim. I was given an estimated date for the case to be reviewed.

This website is fraudulent. It comes up after you click on a valid website and then get redirected to ** so be very wary about clicking on a google search for something and then assuming you will be going to the .com you saw in the search. When this comes up it shows merchandise in a similar format to normal online shopping (see photo) but forces you to a PayPal transaction that does not reveal anything about who is receiving the money. Once you complete your PayPal transaction you get a split second notification that ** received payment. That's when you know something is wrong. Then on my receipt I saw Xeileu ** received payment.

I purchased items using PayPal that were charged and never received. Complained to PayPal who forwarded my complaint to seller who offered me a 30% refund on the bill for items I never received. The seller's site had no good phone number and no address for me to contact. PayPal could care less even though they approved this seller to use PayPal. After a month of going back and forth with PayPal and seller PayPal response was I should contact a government agency with my complaint. American Express would have immediately refunded the money and proceeded with their own investigation. PayPal has no protection for the buyer using their service, they are a joke, will never use them again.

MONEY STOLEN FROM MY BANK ACCOUNT USING PAYPAL! For months I was getting unauthorized transactions send from my bank to PayPal! I only used PayPal to receive money never to pay or send money! I been getting hard time from PayPal to pay a debt that was unauthorized by me! The customer service people are unprofessional and have no idea what they are doing! Called multiple times, they reported fraud on the website 3x kept getting denied by PayPal. I had to remove my bank account information from PayPal as soon as I noticed unauthorized transactions and change my bank account number! The worst part is that when a transaction is pending you are not allowed to cancel!!! So PayPal takes the money out of your bank account without being able to stop it. Once it’s transferred the money is taking out immediately from your account! No one is able to help. They pass you on and on to different people and everyone is lost and has no idea how to help.

2nd time I used PayPal. First time I bought a $3000 lawn mower and after 2 months of tracking they sent me 1 sock. This time they charged me twice for the same purchase 1 day apart, the seller hasn't even acknowledged the order and my money will be tied up for 15 days while they evaluate the fraud. From my experience PayPal suppliers are crooks.

I have never been robbed for so much money in my life. 2 phone numbers and a address that was used by someone to buy a TV and laptop just a few weeks ago. As soon as I seen the Unauthorized purchases I called Paypal. I found a dispute and only an hour later. They said they weren't going to give me back. My money because it looked like I did it because it came from my account again. 2 different phone numbers and address. And I've never used in my life or even heard up. Now let's go back to February. The same people took over nine hundred out of my account through xoom. Again I secured my account. I changed my password. I did everything to ask me for them to come back a couple weeks later and tell me I'm not get my money back. I authorized the transactions again. 2 different phone numbers, a different address.

I am deeply disappointed with my recent experience with PayPal regarding an unauthorized transaction. I was scammed out of $400, and despite reporting the incident immediately, the resolution process has been extremely frustrating. When I first reported the unauthorized transaction, I spent nearly an hour on the phone with PayPal’s customer service. They assured me that an investigation would be conducted and that I would receive a refund within 5 to 10 days. However, shortly after, I received an email stating that my case was denied and the transaction was completed. I called PayPal again and was asked to provide additional documentation, including my ID, credit card, and bank statements. I complied with all their requests, but after two days, my appeal was denied, and my account was subsequently blocked.

I had ordered an item off of Facebook. Silk Boston Ferns and after watching the video of the item I decided to order. The video states that the item is made in the USA and the size is 48”. I received a hard plastic item 13” in height and the item was shipped from Hong Kong. Totally misrepresented. I contacted the company and they said not to ship it back as it too expensive and offered us $4.00 USD for something we paid $52.00 USD. We asked for them to send us by email a shipping label and then we would gladly popped the item in the mail. No luck.

The beginning of May I started working for Prolific who does on-line surveys. They pay through PayPal which has frozen my account for 120 days. I called on May 15th to be told that this was policy. Don't know why.

*PLEASE stay away from PayPal. They leak your information or steal the funds themselves. Everyone I've spoken to on the phone has no idea what I'm talking about and gives me the run around. On my bank statement it would say "paypal*transfer 50290" with random routing numbers. I told the lady it had obviously been hacked. She didn't seem to care. Called my bank. They are still looking for more fraudulent charges from them but the total they have gotten to so far its around 2,000 and counting. This company need to be held accountable.

I have two disputes for over 5 months, they will not help me! They said items delivered when I was out of town for my father's Funeral! They will not help. I am NOT happy. Everyone has been rude and hangs up on me, they just close out Dispute. They should be making claims with shipper if they say they delivered it, TOTAL SCAM!

18 years with Paypal. Lately they take their time on transactions in which I lose control of them. This last transaction they never returned my refund... issued on May 8, 2024, to the current date May 14, 2024. They have even removed the Pay in 4 option on my account in order to keep my refund. If you call they never see the current transactions. Paypal, what is wrong with you?

I have used PayPal for many years, there is never any employee in USA to answer you and respond, their policies have changed, so many things are so unfair now, I bought an item, seller doesn’t have it, PayPal has to wait two weeks for seller respond! If the seller doesn’t respond, why me as a buyer have to wait two weeks, they shouldn’t give seller two weeks when they don’t have the merchandise. Tracking number or anything to prove… So ridiculous.

I hadn't used PayPal for a long time until last week when PayPal emailed me receipts for what I believed were 2 separate unauthorized charges made on the same day. My attempt to log in using known credentials failed and I had to pass the 2-step verification to change the password. According to PayPal, the unauthorized purchases were initiated from an unknown device. It's obvious my account was hacked and not sure where PayPal sent the identity verification notification. Paypal doesn't allow me to remove the mode of payment. Go figure!