PayPal Reviews

I opened my account in 2003 and have used it for various domestic and foreign transactions over the years. In Jan-Feb I purchased goods from a seller located in China but stated her company was based in the US. No, she was not Chinese. After the goods were received, it was discovered only the first shipment was authentic, every item after the initial shipment was counterfeit. I followed the rules and entered a dispute. The seller responded with false allegations. The seller also began to reach out to people to people who knew me and began to discredit me. I informed PayPal I was no longer comfortable trying to resolve the issue with the seller and escalated the disputes to claims. I attached evidence to each claim.

This kind of 3rd party transaction places are just enabling scammers. If you use it to receive money, you will probably give 5 stars. I don't. I occasionally used it for Etsy, and to pay my overseas music tutor. So I linked my bank account, and then if the scam company like (Zenfy.ac) charges you, PayPal does not even send a confirmation warning, and the transaction just goes through in a second, with no cancellation, nothing. If you have to use PayPal, may be best to use it with PayPal balance.

They have ripped me off for more than 500. Dollars. Please forgive your own well being. Stay away from PayPal. They can tie up your money. And say there was no transactions. No one to talk with! Just a robot ! So sad they stole my money is needed it.

FIRST OFF: don't be confused by the different names on the receipts. Tracing all the bogus names of the company involved is difficult, and my correspondence from them on things being in transit has been entertaining because it's all different names. WHAT HAPPENED: I ordered water float valves through an ad on Instagram. The screen showed a total of $63 AND NO SALES TAX, and before I tapped the "complete order" button, I took a screenshot. I went to print out my receipt that they sent to my email and they'd tacked on 30% sales tax. No state in the U.S. has 30% sales tax. I immediately cancelled my order. They took the money from my card. I immediately requested a refund through PayPal. THE CROOKED SELLER disputed it saying the extra charge was due to exchange rates, cancellation fees, restocking charges or extra fees.

I ordered 3 t-shirts 74.21 from Scotioncolt. Paid with PayPal. Opened a ticket. Explained I had not received my shirts. They closed my ticket stating I had received the shirts. I have not received the shirts. I explained to them I had not received the shirts. They said they called the vendor and he stated to return the items for a full refund. This info was from Paypal. I HAVE NOT RECEIVED THE SHIRTS!! The tracking does not show I have the items. I'm tired of the run around. I thought paypal was for the customer, all they have to do is look at tracking which I explained to them. No reply! Not satisfied with them.

Oh my God, the level of ineptitude at this company is absolutely amazing. My teenager wanted a certain piece of exercise equipment, she found it online and sent me the link yesterday. The website had a major retailer's logo all over it and looked like their site. I checked out with PayPal and then realized that I didn't get a confirmation email from the company so looked at the website again and noticed the URL wasn't right. It was a scam. I called PayPal immediately but was told I have to wait for the transaction to go through. It went through this morning and the scammer changed the amount I paid from $42 to $46 (how is that even possible without my authorization???).

Very happy with PayPal today. I use my PayPal acct to make online purchases. Today I was ordering hiking boots from a website representing itself as Vasque Boots. PayPal refused the transaction. After some poking around in the internet, I discovered that the site I was ordering from had been identified as a possible scam. Thanks, PayPal.

I would never use them. They are the WORST!!! Terrible service all the way around. Very poor service. I can’t express enough. Do not use this company. You will have many regrets. They are terrible with disputes.

PayPal is horrible. Just today I spent 3 hours trying to resolve an issue!!!! That's in addition to the other 2 hrs on this issue!! Absolutely horrible. Every damn foreign person that answers a call tells you something different!!!! Talking g to a "supervisor" is nearly impossible!!! I am reporting this so called company to the Better Business Bureau!!!! They are worthless!!! I tried to call their corporate office but of course they do NOT have a phone number!! Does that tell you anything!?!?

I have just experienced the best customer service from De'An employee code **. I had an issue that required a lot of effort and she took the time to solve it with patient and very knowledgeable with company procedures. I just hope that her manager recognize that she is an exceptional employee.

I was charged by ROKU.COM through PayPal. I did not authorize payment and when I disputed the payment through PayPal I was denied without any evidence presented to me. I canceled my account and will never use them again!

Ordered a product and have the customer charged me an extra $4 saying it was taxed in Illinois. The tax is less than 10%, the item was $9.95 and that overcharge does not fit their description of doing anything wrong. When I received the item it was more or less bait and switch. I got a pair of glasses not worth a dollar but do not darken up or focus and they make it almost totally impossible to file against the outfit that basically stole from me. In the last two or three years PayPal has got nothing but worse and worse.

With the love one incarcerated trying to get him money the fastest easiest way we can I began to use PayPal to put money on his account. For some reason it showed on the app for the commissary error so I called them and was told it'll be your bank, give it 3 to 5 days and they'll release your money so I immediately called PayPal. Unfortunately I still two days later have been unable to have human contact or the humans that I have been able to contact will give me a short reply of something probably preset and then disconnect the conversation. I will never use PayPal again! I will retrieve the rest of my money and they will never receive any business or recommendations from me. I was told that there was a way to make the process of obtaining your money faster yet when I go to the app and look for this button or link I can find it. It's very frustrating because when you need your money you need it.

I purchased an item on advertising on IG using My PayPal. The total I paid was 24 dollars thru PayPal . Somehow PayPal charge me $31. They told me to reach out to the company..And I was told they would refund me the difference in a few days.. That never happened .. I opened up a case they told me it didn’t me their criteria for a refund of the difference.. Even with copies of the receipts.. Moving forward the sketchy tracking info says, "Your shipment is in transit thanks for waiting.."

I purchased some bras of Shapermint for 134.36 on 3/26 through Paypal (**). Received an email from Shapermint on 3/12 they couldn't refill my order. After a week went by with no refund, I entered a dispute with Paypal and my bank. On March 26 my dispute was settled per email from Paypal but as of today I have no money. Paypal is say they have nothing to do with the chargeback as they were the middle man.

I wrote at least 3 bad reviews right now. It wasn’t posted, so I'm going to write in every website about PayPal! They prevent me from deleting my account, they don’t tell me why, they tell me to go on a computer which I don’t have and I haven’t in over 10 years! I want answers! My information is on PayPal and I have a RIGHT TO KNOW WHY I CAN'T DELETE MY ACCOUNT!

Paypal is not good. There is no customer value. I was loyal customer for a long time but I just ran into an issue and I had to call Paypal to dispute an issue but Paypal doesn't really care about their customer because they are giving them false information. I didn't have a good experience and I didn't fell value as a customer. If that is the case then I wouldn't be using it anymore. I would rather use another service that value their customer. If you are going to use Paypal think carefully and do your research first. Don't fall for it like me.

In February 2025 I received an email from my Discover Card account to join PayPal, which I did. I made several purchases from Temu.com in March & April, when I received several emails from PayPal stating there were "unusual" and "suspicious" activities with my account. Despite the fact there were NO such activities with either my PayPal or Discover Card accounts, PayPal informed me I could no longer use PayPal. I repeatedly asked for specific details, but was never given any. What a hell of a way to run a business! I'm 64 years of age and never used PayPal or Venmo nor any other payment than my credit and debit cards. I will never use or recommend PayPal.

PayPal is not to be trusted to "have your back". In the last month I have been screwed out of the monies for 3 different purchases, which I didn't receive. Even with proof of non delivery. I'm quitting.

I like many others have endured negative experiences and dissatisfaction with staffers and service as it seems that they were ill informed or lack of knowledge in understanding their customers and the importance of transparency! I encountered a huge fee on my account and have made numerous calls only to be met with long wait time, call disconnected, had to call again, and non-supportive customer service. Called in advance to enquire about fees and was told that it will be corrected and it hasn’t…

Title: Frustrating Experience with PayPal. I recently had a very disappointing experience with PayPal that left me feeling frustrated and unsatisfied. After using their service for several years, I encountered a problem with a transaction that seemed to spiral out of control. First, their customer service was unhelpful and difficult to reach. I spent hours trying to get in touch with someone who could assist me, only to be met with long wait times and representatives who seemed uninformed about my issue. It felt like I was talking to a wall, and my concerns were brushed aside.

Pathetic service. Without any reason they made my account access limited and I can't send or receive money and my funds that were in PayPal stuck there for about 4 months and still it doesn't let me remove my bank cards, bank account or close my account which is insane

I love how you do a fraud investigation, promise me my refund, because A HACKER TOOK MONEY OUT OF MY ACCOUNT THROUGH YOU and now deny me my $500 dollar refund KNOWING it was a fraud charge. You people are horrible, and I would never recommend you to anyone.

PayPal's customer service and dispute resolution process is the worst I’ve ever experienced. Despite proving that I never received the services I paid for (over $250), PayPal unfairly closed the case in the seller’s favor. Whenever I called for help, agents either hung up on me, disconnected the call, or pretended not to hear me, forcing me to repeat my issue to multiple representatives with no resolution. The lack of accountability and refusal to investigate properly is unacceptable. PayPal sides with sellers regardless of proof, leaving buyers unprotected. Never trusting them again.

I always thought PayPal had my back if something went wrong in a transaction. I ordered 3 items from a company I had never used before. Paid with PayPal. I received 2 of the items and went on there. Inquired about the third item, they told me that it was already shipped. When I told him it wasn't, they wanted to see a pitcher of what I got. So I sent a picture then they said, you never ordered it. I said yes, I did order it. Then they wanted to know the order number which I had already given them, but I gave it to them again. Then they said, it's in transit. And I asked, why didn't you tell me that when I first emailed you? Where's the tracking info? I finally opened a dispute with paypal. I gave them copies of all the email exchanges. I gave them my side of the story. They said it would be like 10 days. In the cella could respond, the seller responded with. It's in transit.

$600 was stolen from my bank account and transferred to Paypal. However, on the PayPal account, there was only $300 and no trace of the other $600. Pay pal said they would investigate it. Then I got an email saying it was an authorized charge. So, I called again and now they said the case was still open and under investigation. I was told I should get an answer by April 3rd. It is now April 11th, and I still have heard nothing. They now have, had me on hold for 15 minutes and I'm not expecting them to help.

An unauthorized individual gained access to my account (computer hacked). And transferred money to themselves. I immediately contacted customer service, but my case was not properly addressed, and the transaction was not reversed. Despite multiple attempts, there was no help. My identity was compromised and this is part of a larger identity theft problem, and I’ve filed reports with the FTC etc. PayPal will not help at all. They claim that it the fake person uses your IP address from hacking your computer, you have no recourse. Very bad business practice.

I’m a long time user of PayPal, but not a happy customer. My positive experiences are that I can use PayPal online in multiple places to pay and it fills in my shipping address as I pay saving me time. But lately I’ve had to dispute an action by a vendor and PayPal told me to contact them myself. Which I already did, but why have a 3rd party if they’re not going to back my purchases. Due to their dispute form selections I couldn’t tell them what the real problem was so their response was not correct for the issue. I will be dropping my account because they’re making my situation more complicated not easier.

After days & many hours on the phone with people who can barely speak English, with excessively loud background noise, being transferred over & over again. Each agent if you can call them that, telling me things that completely contradicts the person before, I have had no help. They locked my account. All the money I have to my name. I am disabled so I will make a Federal complaint.

Paypal does not care about the person spending money. They only care about the sellers they can get a piece of the selling price from. They do not have customer service. You can not speak to anyone who understands. They make promises to call you about your complaint and do not. I am recommending to any client or business owner to stop paying contractors via Paypal.

We received a notice that this person was being sent $3000 out of our checking account. We had no time to stop the payment from either PayPal or our bank. Meanwhile after filing a complaint we found out that we were either too late or that she said or did something to gain access to the funds!! DO NOT CONNECT PAYPAL TO YOUR CHECKING ACCOUNT!

I had the worse experience for weeks with PayPal, I got sick with one supplement I bought online and wanted to return it. The vendor refused to give me credit and refused to give me the address where I can sent the products. The product is showing for $3.99 in Walmart and they charged $60 for it. They never let me returned the product even though one of them was unopened. The vendor was lying about the product and being deceitful and Paypal agree with them. DON'T DEAL WITH PAYPAL. THEY WILL NOT HONOR THE GUARANTEE.

In December I did an impulse buy for a product I saw advertised on Facebook. I used PayPal expecting some protection, but PayPal will side with the Seller who provides fraudulent tracking data. The case was closed within 24 hours stating the Seller provided tracking data showing delivery on 12/28/24. The tracking data provided to PayPal is not the same as they've been sending me which last update shows the product still in transit on 1/15/25 in Jackson MS. It's obvious they sent me tracking to keep me waiting, and sent PayPal tracking to confirm delivery and have the case closed.

Very bad customer service from both Venmo and PayPal. When we called in for help we got CSRs who were almost impossible to understand, the connection to India or wherever were very bad. In the end we just gave up. We'll stop using both of these platforms.

Don't use thinking that they will help you in any way. I had charges that was not authorized and PayPal refused to refund my money. Telling me it was authorized. How can you tell me I authorized a payment when I didn't. Of course they are going to always stick with the company. But when you have no customers then your business will fail.

Awful outsourced call center. May work great for generalized questions like Google can be. But absolutely awful for resolving issues. I opened an account to purchase crypto and other online items. I gave PayPal direct access to bank. Having heard they are very trustworthy. After a few attempts transactions failed. I contact PayPal. They suggested adding another payment source. A debit card from same bank. Didn't make sense. But I did it.

I bought some items off Instagram. Makes to pay with a credit card, total was $51.97. Next day check credit card online see PayPal charge for $64.96. I never authorized to pay thru PayPal, so I contacted them and disputed charge. They sent me an email the next day saying they had credited me with $.01 and closed the dispute. I called them again and now they cannot do anything, told me to call my bank. They can charge you without authorization, but cannot credit you?? Amazing!! Seems like a scam or a scummy way to do business to me.

I been a customer for 4 years now. They decided to block my account and ask me to prove I'm a real person. I hope they lose all their customers by the end of the year. This was unfair. Every one go to Chime.

I have been using PayPal for my purchases for years now. All of a sudden, PayPal sent me an email stating I can never use PayPal again and then they took $50 from my account - both of which the PayPal Customer Service person could not tell me why. This is unacceptable. I also cannot disconnect my debit card from PayPal because they won't let me. Now I have to file a dispute with my bank stopping all future withdrawals from PayPal.

Purchased something with PayPal that proved to be a fraudulent scam and PayPal refused the claim, I guess they don't care about their long time customers. You're better off using a credit card, they will protect your purchases unlike PayPal.

I have used PayPal for years and always trusted it for secure transactions—until now. On February 17, 2025, I purchased merchandise from a candle company, Paradise Supply, in Paradise, PA, expecting it to ship within 3–5 days, as stated on their website. After weeks with no updates and no response to multiple emails, I contacted PayPal for help. They reached out to the vendor and later informed me that my order would arrive on March 25, 2025. So, I waited. The 25th came and went—no package. When I followed up with PayPal, expecting a refund, I was shocked to learn that my case had already been closed in favor of the vendor on March 22—three days before the supposed delivery date! The PayPal agent told me nothing could be done.

I’ve used PayPal for online purchases periodically over the years because it was easy and have never had issues. A friend reimbursed me for an upcoming trip so assumed it would also be simple. They will not credit to the CC associated with your account for whatever reason. I do not want to provide my bank account info for e-transfers of funds due to potential of hacking and fraud. A hard check sent to your address on file, which is also the same billing address on the card linked to the account, should be straightforward.

I received money from my daughter that she sent as a business transaction by mistake. I called customer service and they said I should just cancel it and there would be no fee, as a family money transfer. However, with the refund I was charged a 3% fee. I called multiple times and never for the callback they promised. Finally today they told there is nothing they could do. What a scam!

I have been a long time customer without issues until recently. I made a purchase through them for some body parts from a company called Ford Parts Giant. After ordering the part FPG wanted additional shipping which I thought was odd but went ahead and paid the additional charge. When I received the part it was nothing close to what I had ordered. I tried to work out with FPG but couldn't so filed a buyers claim with Pay Pal. I had all the documentation showing what I had ordered, photos of what I got, photos of everything possible but they wanted me to send this wrong part back on my dime.

A card was used to pay with PayPal that was not in my name was only used to pay a client purchase. PayPal used it immediately to pay a subscription that was not authorized by me, are in the cardholder name and a contract never signed by the cardholder. Not only that. It was then used on another purchase not by me. PayPal is not something to use if you have a business. The customer service knowing it is not in cardholder names continue to say you had a subscription and they were taking money out in large amounts on one of my cards as well. Now their bank legal team have to get involve due to PayPal lack of verifying first the cardholder's name. I had read bad reviews but always think not me. Until now it’s me.

compliancetransactions@paypal.com and reference 10 digits transaction number.

PayPal is a dishonest business that preys on veterans and seniors. They use codes and numbers for transactions to hide the actual vendor to confuse and delay users from solving a problem, they turn ON subscription plans without your permission and make it impossible to easily find access to turn this off or contact PayPal to stop it. PayPal uses UNVETTED staff to handle issues with your private financial data, which then can be used for fraud and stealing money from your account.

I wish there was a place that I could share this so everybody could see. I am a 32-year-old single father of two boys. I work about 60 hours a week just to provide for them and still have trouble making ends meet. I use apps like PayPal and Venmo, Cash App, etc. sometimes for payments at work. However I found out about PayPal's crypto option the other day and decided to deposit some money and check it out. Although I wasn't so impressed as I have been with other applications it was fairly simple and straightforward. I tried to transfer the money to another crypto wallet of mine and had trouble so I contacted customer service. That's when it all started, nobody had a good answer for me. My money was basically stuck on PayPal. After doing a little research and calling customer service multiple times I found out that I probably just needed to wait a day or two.

Pay Pal was “okay” however multiple times I tried to cancel it & have had nothing but issues! #1 issue is the customer service do not speak English well and extremely difficult to understand them AND supervisors! I've continued to try and cancel my PayPal account because my information had been compromised and there are not enough identification protections in place for me to continue using! And still to this day I’m still trying to get my account closed and information deleted…. Just today another “attempt” came through from Australia and I’m in USA...aurgh!!!!

I only put a star because I had to. This company is horrible. Their customer service is the worst. They will never give you a refund if needed. They won't even give you an explanation. Please please don't ever use them.

After having PayPal for 20 years I had 0 issues with them, until I did. Had a fraud case and everything to prove it. They told me that I needed to talk to the police to resolve it, and the police said it was a PayPal issue. Neither one wanted to help, dealing with PayPal's terrible customer service and just trying to get an actual person on the phone was it for me. They kept the scammer's account open even though I gave them proof from multiple people that they ripped off, I'm out my money and they are out 1 measly little customer....

As a business owner, I despise Paypal. As a consumer, I am canceling my credit card because I hate them so much. They are impossible to reach and reason with, and withhold a very substantial amount of our cash, which they collect interest upon. They are hopelessly out of with our seasonal business.

Companies have been contracting with Paypal for fund distributions and I think they should think twice. PayPal has an absolute no other option policy that requires you provide them with a mobile phone number and sign an agreement that you give them permission for PayPal and other advertisers to send text messages to your phone. I received a class action award notice from the Federal Trade Commission that I had been awarded funds recovered and I needed to click on the link to Paypal to set up to receive them. I had closed an account with Paypal many years ago after multiple problems with the company.

They reinstated me so all good now.

They deserve 0 stars. Been a loyal PayPal customer for a couple years now and I signed in yesterday or attempted to I should say, and I cannot access my acct. Called PayPal and was told my account was locked due to me owing $4. Now here is my issue, I can’t access my account to see where this charge is coming from, I get monthly statements that state nothing, and I was never contacted. This agent could not tell me anything about the charges just kept saying to pay the $4 and it would be unlocked. I don’t care if it is $0.04, I will not pay ANYTHING until I can see where it went. Never have I been so dissatisfied and disrespected in my whole life.

Paypal sucks! I didn't have this account for 1 week and they closed my account and still have my money with no reason why? All I did was receive money. They put on hold then decide to shut it down for what? Don't use paypal. They suck!

I used PayPal a couple of times with no problem. The last time I used them, it turned out to be a scam. I don't blame PayPal for the scam, I blame them for how it went down. I made a purchase off of a Facebook ad. The prices were too good to be true and they were. The next day I received an email supposedly from the manufacture of the product which increased the amount I paid. It wasn't a lot more but this is where I blame PayPal. How do they increase the amount without my approval? This made me suspicious so I called my credit card company.

In DECEMBER, I returned 4 items to a company, everything in brand new condition and only returned due to it running small, but never got a refund for 2 of the items. I was sure to triple check everything was within their return guidelines. It is now March: my case with PayPal was denied, and the scammer’s customer service still refuses to respond to me. I believe they got away with this by only refunding me for 2 of the 4 items to fool paypal. that refund took over a month to arrive so really my only mistake was not making a claim sooner.

I used PayPal a lot, but I am no longer a fan. I had fraudulent activity on my account and they sided with the fraudsters after multiple notifications from me regarding the fraud. When everything was done I ended up being $-2350, and then wanted me to pay for it. Then a few months later I get a notification that my account has been reversed and ready for use again. I was grateful. I started using it again and all I did was buy crypto currency and paid bills. Now all of a sudden my account is "limited" which means closed. Have no idea what I did wrong, they won't give explanation besides it came from higher ups. Now I have money that I cannot access. This soooo frustrating. If you can't buy and transfer crypto, then don't give the options.

I usually can trust PayPal. Well, not this time. I attempted to make a purchase 4 times.. Each time PayPal said declined…then next day took the money. Remind you purchases were declined for whatever reason, then withdrawn out of my account. Then I’m told to wait on an investigation to receive my refund. I thought PayPal was the most honest when purchasing online.

I made shoes purchase, company from china and is been 6 weeks and not merchandise. PayPal is not help me to get my money back. I called many times. They said the claim was wrong file. They said got I wait to respond from the merchant.

Upon speaking with Paypal and expressing my concerns on a recorded line and on another occasion, sellers in my case, are offered no protection as for a buyer. Here are a few points to consider -  

PayPal let a seller cheat me with a piece of junk couch. They promised me a full refund so I threw the couch out and they said I had to return it. Now I'm screwed, I tried everything to do the right thing but they would not. They sided with the crooked seller. I'm sorry I thought PayPal was better than that.

They do not back the consumer in purchase discrepancies. I had one claim in the several years I had an account with them and it was denied because I chose the item is significantly different option based on the information and advice given to me by their phone customer service representative. So I will close this account and would rather use Chime or even Cash App.

My friend mistakenly selected the transferring option for "goods/services." Because of this, PayPal deducted $1.50 from the money I had received. I reached out to a representative and explained the situation; however, they refused to help me recover the funds in any way. I asked if the keeping the $1.50 was worth more than keeping an active customer and he said it was. I canceled my account today. Terrible experience and terrible customer service!

I have been fighting with PayPal for 2 months on something that I had ordered from China. I had sent a cancellation of order right after I purchased it and never heard from seller of cancellation. I did the 4 pay and because the seller did not cancel the order of $97.93 and never sent a tracking number until 7 weeks later which is a fake tracking number, PayPal is not wanting to credit my money back. They keep telling me that my claim is under investigation, which is what they have been telling me for weeks. They have the buyer protection and are not honoring it. They keep telling me to go to my bank and dispute the transaction. Knowing that the bank will send me right back to PayPal.

I used to use PayPal for almost all of my online purchases and I paid a lot of my bills that way too. Then all of a sudden they would no longer pull the balances from my checking account, now I had to transfer money to use PayPal to pay bills. It became an inconvenience so I stopped using PayPal for that. In the past they had protected me from scammers but that stopped. Twice I was scammed and I opened a dispute. They drug it out for weeks making me constantly submit information and contact the BBB and in the end I just got screwed. I no longer use PayPal at all. I don’t trust them.

I was best out of $82.00 by manly shirts in January. Was informed that a refund was processed multiple times but never received one. Contacted PayPal and filed a claim providing them with documentation confirming Manly shirts claims that a refund was processed. Unfortunately for some inexplicable reason Pay-Pal denied my claim. Do not use PayPal if you’re looking for a payment platform who protects you from fraudulent and dishonest sellers.

Paypal won’t refund our money!!! On 12/31/24 my husband used Paypal's pay in 4 to purchase an item for 41.97 but we never received on 2/5/25. We dispute it on Paypal & took it to Paypal on 2/6/25. Paypal claimed they will investigate once the seller give them info. But Paypal close our case on 2/13 because the seller, a scammer, just provide them tracking number & claimed it was delivered by USPS from China Post. The seller didn't provide no proof that we have it & didn’t provide the shipped receipt to Paypal. Paypal did not investigate & believe the seller. Paypal is on the seller side & won’t believe us.

PayPal can transfer "test" deposits to my account, but not my balance. After 3 days they want me to try a different bank. Not sure if this is fraud, or they're just incompetent. My bank has record of the .05¢ and .19¢ but the "transaction ID" from PayPal appears to be fictional.

PayPal is probably one of the worst companies to try to get some help from. If you’re not arguing back-and-forth with their virtual bot when you get someone on the line they don’t speak English. They don’t know what they’re doing. I never wanna have to deal with PayPal ever again, they are horrible service. They make a mistake. Blame someone else, never ever again. Completely done with PayPal, will pay off my outstanding balance and closed that damn account.

I was being put on hold over the phone for over ten minutes for 3 times now, it was so frustrated for Paypal customer services. I was told by their customer service staff that I can sell my crypto hold by PayPal in 90 days (from the date of 10/24/24). Now it is over 90 days, still can't sell it, and the worst part is that no real person answer the phone. No real people to answer the phone?

I had difficulties filing a claim. Hour and a half later, I naively was given a debit card from PayPal. Somehow he got 1600.00 to put balance on card. I found out I was getting one by email. When it came, the 1600.00 was already gone. They said I spent it right away to some PO box in Queens, New York. They will not help me get money back. They told me to call the police and my bank at the supervisor level. After talking to 3 people for about 2 hours. Their employee, but it's my fault.

If there were an option for 0 stars, that is what PayPal would get. They offered little or no support when they froze my account with NO explanation. I had to wait months to transfer my money to my bank. Went to Stripe the next day and never looked back!

PayPal's service was great 10-20 years ago, but now it feels like garbage, and they employ some of the most incompetent customer service representatives! I purchased an item on a website called Zasuwa that was completely different from the photos on their websites. I opened a dispute in PayPal with the seller because the seller refused to refund me after receiving the item. They are using this method to defraud many customers. In the end, PayPal actually said, "If the item you received is somewhat similar to the photos, we don’t consider it 'not as described." What do you mean by similar? Are you color blind? The one I ordered was NAVY blue, the one I received is SKY BLUE and the seller refused to return or exchange for me. Maybe they are all considered blue color paypal????

Absolutely worthless. Got taken by a company and PayPal was beyond useless because they actually wasted more time and got ZERO results, so I couldn't even reopen the case because it was "too long". DO NOT TRUST THEM TO HELP YOU.

I reported an unauthorized charge as soon as I saw it. After trying to contact seller multiple times, per PayPal, I was sent an email to give it until July. Last week I received a notice that I did not respond in time; case closed. They are not responding to further requests.

Company is a 0. Horrible. PayPal has continually allow fraudulent companies to take money. PayPal does not secure anything on your acct. PayPal allows phishing. Pay pal customer service will argue, interrupt, hang up, threaten, and will not do any asked of them. You can't file complaints because no one will do it. And you will wait over 6 hours for emails.. Five reps four don't speak English.

I was scammed on a purchase through PayPal and discovered it while still pending, so I called PayPal. They said they can't cancel a pending fraudulent transaction; I had to wait 72 hours or until it went through. The scammer increased the transaction amount and PayPal allowed that even after knowing it was a fraudulent transaction. When the transaction went through I contested the transaction through their resolution center and they immediately sided with the scammer and closed my case. When I try to close my account they won't allow it for 10 days even though the transaction is complete and case is closed. Very unhappy with PayPal!!!

PayPal has the worst customer service. I have disputed a transaction that was pretty much scammer/hacker situation where $930 was removed from my account and Cryptocurrency was purchased from my account and sent God knows where. Upon seeing this transaction I contacted PayPal immediately and PayPal determined that the transaction history is consistent and keeps denying my claim when I clearly told them I did not make that payment but pretty much PayPal Is calling me a liar. UNEXPECTED.

I purchased a radio from a company through PayPal relying on their fraud protection. The seller will not respond and fraudulently posted a FedEx tracking number and a photo of envelopes on someone else’s porch. I sent PayPal a picture of my home, challenge them to Google the home and they refused and will not refund my money. Today I went to FedEx and they launched an investigation after realizing that the tracking number is actually fraudulent and for another person at another address.

We had purchased online a washer from a big retailer in 2021. It was not in store and unfortunately we use PayPal to pay. The washer was returned in about 5 days. The invoice showing the return was submitted to PayPal to proceed the refund. They denied it without any way to appeal. $660 was the value lost in this transaction. :)

PayPal is getting in the habit of not doing good background checks on vendors and when a case is open they don't do a good case review and 9 out of 10 times side with vendor over customer. Case point vendor from overseas had a delivery slip but with a overseas tracker number it never change over to USPS for delivery and number not recognized by USPS. So how did the item get delivered. Do make sure if items coming from Asia area and you don't receive PayPal will side with them and this has happened more than you would think. Buyer beware!!!

Would give zero stars if I could. 7 days trying to get payment issues resolved, and they keep telling me it's the bank or vendor's fault. I have gone in circles 3 times. It is not the bank, and has been blocked with multiple vendors. All you get is wait "x" hours and try again/pay outside of PayPal. So far in a week I have waited 72 hours, 48 hours, and currently on 24 hours before they will "escalate" it to someone to fix it. Scripted repetitive answers and restarted chats daily. 👎

Paypal is a complete scam never ever, ever, ever, ever, ever, ever, ever, ever use Paypal. The experience I had is so unreal. Ordered a product from another scamming website. I got careless that's on me. Product came. Wasn't what was advertised or what I wanted. Try to inform company, they denied it wasn't correct. So I contacted Paypal, wow, wow, wow they acted as if they was going to help. Told us to send product back and send them tracking. We did this, paid 20 to send incorrect items back. Which is wild to being with.

I have finally had it with PayPal. They allow their sellers to totally scam the buyer. I can't tell you how many times I was charged for a subscription I absolutely did not sign up for. Then try to get PayPal to help - a total joke. They send you forms with questions that don't even apply and then make you jump through a million hoops and still don't do anything to resolve the issue. I will be canceling my PayPal account ASAP!

Was wrongly charged for an item by a vendor using my PayPal account. I informed PayPal that the charge was not authorized. They opened an investigation. The vendor sent PayPal bogus shipping information alleging I had received certain items, which I had not. PayPal accepted the vendor's representations and basically called me a liar. Amex would never have done this. Won't be using the PayPal service any further. It is rife with fraud and poorly policed. Use at your peril.

We have had several examples of unauthorized payment requests. While some have been resolved by PayPal, others have not. The cost has been significant, and PayPal has been unwilling to assist. We don't use it - ever. And we still have examples of fraudulent payment that PayPal refused to address.

Don't use PayPal if you want to keep your money. Stay away from them. RUN. They lock up your money if pass gas during a transaction. None of there customer service people speak good English. I guess if your in the Middle East you'll be able to understand what they are saying... the whole company is a joke. They got me thinking they are in on all the scams the way they help out crooks. Look, there is a reason scammers use PayPal all the time. Every time I hear someone selling something but only take paypal payments I already know it's a scam. Every time. Facts!

I placed an order and was ripped off by the seller. PayPal allowed them to charge me double for the item. Appealed to PayPal and was denied. When I received the item it was not what I ordered. Appealed again to PayPal and was denied again. Don’t trust them.

I had PayPal forever. I questioned why I was getting charged twice by the same company. After investigating, I had numerous subscriptions I didn’t recognized on here. Cancelled an account and tried again. Waiting 21 days to receive my money when tracking has already been submitted. Why? I’d rather Venmo. I’ve had less problems so far and haven’t waited forever to get my money when the product I sold has already been verified shipped with tracking proof.

I placed an order. Spent 3weeks waiting with no seller response and finally received tracking information and waited t. Finally said out for delivery. Never got it even though it said delivered. Reached out to customer support at PayPal. Did a claim. Said if no response by 2/11925 I would get refund. On the date claim denied said seller sent proof of shipping. That doesn't mean I got it. I contacted customer support immediately after it said delivered and we didn't get it. Nobody can give me the carrier they say postal service. My post office says tracking number isn't one they use. Nobody seems to care that I have no product or refund. Will never Use PayPal highly disappointed. To avoid this issue is the reason I paid with PayPal.

There really is no reason to continue to use PayPal for anything. Just about all of the banks offer better fraud protection and are easier to work with. PayPal policies mean they will actively participate in aiding and abetting in wire fraud by allowing obviously fraudulent transactions to go through before putting the buying through the ringer to wait months for a refund on a transaction that should have never been allowed. Their customer services is abysmal, with agents dropping you during transfers and outright lying to you about what the will and can do. In situations where you might want to insulate your charge card other vendors seem to offer better protection than what PayPal offers.

I am very disappointed in PayPal. I ordered an antivirus for my IPad and paid through PayPal. 1st the antivirus I purchased was $23.00 for 1st year. When I loaded it the process was not user friendly. It was not a user friendly app. It kept freezing when I was trying to install it. Then I got a confirmation from PayPal confirming 3 purchases from company. The 23.00 then 38.95, then 23.80. This is not what I agreed to. Only the 23.00. I immediately tried to cancel the subscription but had no luck. There was no contact info.

I've been using PayPal since 2008, but I now got an email saying that there are too many disputes for me to continue using their services. Last night, I accidentally placed an online order, which I canceled and received a refund for. Additionally, I returned some items a few days ago and received a refund. Are you unable to cancel orders or return items if you use PayPal? This is ridiculous! No wonder why you got so poor reviews!

Worst customer service skills I have ever seen at any company. Outsourcing jobs to India and Mexico is the result of this. Their level of common sense is zero and they never help you get a refund, they never investigate anything, you get scammed from a seller and you get scammed from Paypal, as they will not help you get a refund at all.

Got a scam buyer who claims item received is darker than in image. I took my with a light box and they upload images with no flash in the dark and PayPal sided with them. Seriously??? Putting my account in the negative to please any buyer who file a case? This is my first and only case in 25 years! Glad I rarely use them!

PayPal services were getting very bad. Customer representative Alex has put me on hold for a long long time and never got back to me after I requested to speak with his supervisor to dispute a transaction due to the seller was unable to complete my order after three weeks waiting.

So I was trying to get help with canceling a payment that I scheduled since there was a little money left in my bank and I didn’t want to go in negative. And I called this customer care number, I got a guy who answered the call. His accent was ** and I asked him to guide me to the process of canceling a payment that I just scheduled a while ago. He told me, "Ma’am you can cancel it yourself through online. There is an option for credit and you can go there and cancel it," and I said, "There’s no such option for credit and I am in my activities on the app." Then he asked me if he can put me on hold and I was like yeah sure and it was a long, long, long hold.

PayPal take my refund? I made purchase from eBay and it was cancelled so the refund it shows in PayPal is complete, but I never get it. After contact customer service they told me the bank holding the refund and it has to be authorization from the bank, contact the bank and they told me there is no any hold, so I opened dispute in the bank. Shows all the emails I got from PayPal to my bank, I get called from my bank that PayPal refused to release the refund and I have to contact them, in the end for the story I end up in circle doesn't end and I lost $111.96.

They can afford to pay Will Ferrell to do commercials but they won’t refund a teacher who got scammed out of $65. I never received my package and they said I need to contact shipper. Shipper won’t respond to emails so now I’m out $65. PayPal does not have your back.

Paypal will never be trusted to have access to my checking account again! Paypal allowed a fraudulent credit card to be opened in my name. After much screaming, I finally got them to look into it and deleted it. But not before PayPal allowed the fraudulent to drain my PayPal account and take even more money from my checking account. Now after snail mailing them the proof to their fraud dept (Because they only accept faxes!!!), they still will not return my money! I guess Elon Musk needs the money more than I do! Date of experience: December 11, 2024.

I used to use this service a lot, but PayPal's dispute resolution is terrible. They only listen to the seller and not the consumer. There is no recourse if they close your case, and once you escalate to them, they no longer respond to you. So if the reason they deny you is inaccurate, because once you escalate they only speak to the seller, not you, you have no way of conveying that. They close your case and steal your money. I don't recommend using them if buying from a seller you don't know, or from a seller out of state.

PayPal does nothing to protect the purchaser. They allow delays after delays, then when you do finally receive the item over 2 months later, the quality of the product you purchased has been falsely advertised and Paypal does absolutely nothing. Don't bother wasting your time feeling as though your purchase is protected because it's not. Paypal is terrible!

I ordered 2 items from 2 different… I ordered 2 items from 2 different supposed American companies for Christmas only to be notified that they were actually from China. Both items were still not delivered in mid January. Both companies lied and said they were hiring more workers and or things were stuck at the border. When I complained immediately and wanted to cancel my order both companies lied. One saying within an hour of saying the item wasn’t made yet… that oh no they had already shipped it..

I don't understand how they stay in business. They're not as convenient as so many of the other apps. They make everything so hard. They seem desperate to have your accounts linked to them but if you do, you may suddenly be charging an account you didn't mean to by using them. Not impressed.

PayPal is the worse organization when it comes to purchasing. You will get double billed. Will go through hell to resolve and they will scam you anyhow. The customer service sucks and the credit card company Synchrony Bank is just as bad.

PayPal seems to be an active participant in fraudulent business practices. PayPal intentionally allows nefarious businesses to sell through their service. PayPal benefits either way. They get fees from sellers of products that never appear and run interference for said fraudulent businesses by preventing consumers from getting refunds or charging them to get said refund. All of this is not without a small amount of time and effort on the part of the injured party, the consumer.

I trust this company. I find this company very helpful and successful. I use PayPal to add money to my account to purchase items. I love the fact the whole process was quick and easy, with no problems. I highly recommend this company to everyone.

PayPal has gone to **. They are actually aiding and abetting nefarious complex online scammers now to part you from your money. Customer service is non existent and the most you can hoop for is a lengthy frustrating chat with a computer somewhere. Recently made a purchase from a company that was supposedly in California only to get shipping info in Chinese script and it was all faked using the PayPal app. At one point it showed item had arrived in Hillsborough at a distribution facility which was my first yellow flag. THERE ARE NO BUSINESSES IN HILLSBOROUGH NOR DISTRIBUTION FACILITIES! It is a wealthy residential only community.

Sure the rate sounds good. I already have relationship with PayPal so I thought it would be easy to open a savings account too! NOT EASY! Yes it was easy to open but could not fund. I spent hours trying. I asked for help and was given links to read.. None of them helped. I tried calling and was on hold for over 2 hours with no answer. The chat feature was a complete waste of time as they never actually answer any ?'s.

This app makes it easier for scammers to steal your information don’t trust this app, never again I will trust them with my information so they could let others take your money, PayPal do better take care of your customers!

PayPal is going to get sued again by me. I sued them once and ill do it again. THEY ARE GRIMY. Every time I do a crypto transaction Paypal lies about the amount I have and I verify before every time. For example, I just had transferred $1,082 in litecoin. When going to sell it Paypal states I had $1,071 in crypto which is false on top of wanting to take $18 just to sell it so now they took $28 plus want another $14 just to transfer it to my bank. So let me get this straight, Paypal has a market for buying and selling crypto but steals crypto and overcharges users to buy and sell. No more. Paypal is 100% ran by so dude from a 3rd world country making bank by stealing people's funds. Like I said, I've already won 1 lawsuit against them for stealing crypto and locking funds and now I'm going to sue them again for stealing funds again. Thanks Paypal.

PayPal doesn't care about customers. None of the customer service agent speaks English that could be understood. I honestly think decisions are made on cases with Google translate. You guys need new management.

Paypal used to protect its customers and in recent years they have refused to do so. They allow companies that are scamming people to change their names in the middle of transactions so any reviews against said company don't stick. Companies state they are shipping from the US, then ship from China, taking almost 2 months to deliver, not even close to what you order then when you go to ship back the item it's to a Chinese address that costs more than what you paid. If they are claiming to ship from a US location, they better have a US address to return to. I even called and escalated to a supervisor. Nothing they can do is what I was told. This is my very last time using PayPal. I'm closing my account as of today. Their customer service is horrible.

Absolutely worst company who lies about their purchase protection program. Even based on facts, they don't want to protect the buyers. They have lost me as a customer forever. Will stick to credit cards.

I have been a very active PayPal user for over 20 years (AND I'm a stockholder.) Recently a fraudulent purchase was made using my account. I asked PayPal to investigate. They very quickly decided in favor of the seller that received the payment for the purchase. I had always believed that PayPal would be a safer and more convenient way to pay for online purchases. I no longer trust them. They have no interest in helping their loyal customers. I will no longer be a loyal customer and probably will be selling by shares in PayPal. I am severely disappointed in PayPal and cannot recommend them as I previously had.

I'm THROUGH with Paypal-forever. I'm THROUGH with Paypal-forever. I had a buyer on Marketplace who was a 'treasure hunter/picker' who bought an item for $32 and wanted it shipped (which I normally do NOT do. I explained (through messenger) that the item was heavy and would cost more to ship than the $30. The 'buyer' insisted he'd pay the charge. Well? I used PayPal for the transaction.

I don't know what happens with PayPal if they are not locking up my account. They letting people charge to my account or people trying to defraud you. I haven't use my account for years. I try to reopen it and wouldn't let me. So I open a new one, accepted my forms of payment and the very next day they lock my account. At the place where they ask for your information is not only confusing it doesn't work properly. So I try to close the account and it doesn't let me and adding insult to injury they charge my credit card to get a code that I never got. This is a nightmare.

Every time I use Paypal to process some type of payment to an organization that I know is legit, (with no other option) I mysteriously end up getting phishing emails later from random scammers (which I report). I avoid using PayPal unless it is my only option.

Do not bank with PayPal! I opened a debit card account with them and was having trouble trying to transfer money from this account to another bank. The transfer would not go through after trying for a few days so I gave up and just requested a check be sent to me. I waited ten days because on the transfer it said that the check would be processed within 5-10 business days (fair enough).

On January 16th I was moving $140 from my PayPal to my Cash App card. This card was linked to my PayPal account. Somehow PayPal sent it to the wrong email account, one that I never heard of and I never entered it. So PayPal sent it to the wrong account, when I disputed it, PayPal said there was nothing they would do to correct their (PayPal) mistake. They did write the person they sent it to, of course the person never responded. Does anyone know what I can do to get my money back?

It should not be a surprise that there are 94% of 1-star ratings. I suspect most will be 0 or negative stars if that is available. Much like PP's helpline, they offer few options relevant to the users' complaints so the users can't proceed further for answers. Then their chat lines have a small number of agents responding to multiple chats simultaneously so there is hardly any quick response and they are never there to answer questions, however mundane, to address the users' inquiries.

PayPal has the worst customer service. They do not mind hanging up on you when they are no longer interested in your concern. I spoke to 3 different supervisors and each hung up on me. Recently, I started using PayPal for my business for customers who requested it. Once paid, I was told that PayPal has the right to hold all payments for 21 days. Rest assured, they collected their fee instantly! I was told to make TEN MORE TRANSACTIONS to let them see trust and they would release the payments on hold to my company.

PayPal. I tried to send my brother Paul ** $1000.00 for his rent five times. He lives in Los Angeles, where fires interrupted his daily life. I didn’t want him to worry about his rent, so we sent it to him via PayPal. PayPal wouldn’t push the $1000.00 through to him as PayPal stated it was a ‘scam,” and they would not forward the money we sent him. I made one final and last-ditch effort to help myself and my brother obtain the funding I sent him so he could pay rent and get any products or services he needed. This resulted in PayPal keeping my $1000 and never sending it back to me or my brother in Los Angeles. It's my money, and I cannot get it back!

I have had a terrible experience with my PayPal account! The beginning of November 2024, I had fraud on my debit card through PayPal. My identity was compromised and someone got money out of my account and continues trying to. PayPal refuses to close my account and they have me in collections over the fraud. I have tried many times and they refuse to close my account. They want me to pay the fraud from another country First, I would not recommend PayPal to anyone.

I had a fraudulent charge on my PayPal. I reported it & about 30-45 SECONDS later they, informed me it was not fraudulent. Only it was... & then, just to get them to leave me alone, I tried to pay it, can't access my account. No worries. I'll never use it again 👋

Will be deleting my PayPal account. I used Paypal for online purchases that I worried were not legit because I thought it would be safer - Be mistake. I ordered from a small company and it was a complete scam//fraudulent and Paypal sided with the company despite proof of the scam/fraudulent activity and will not issue the intiial refund until I spend more money to have the order shipped back at my expense. I was happy to mail the package back but should have been a pre-printed label from the company since it was their scam/fraud and not me simply not wanting an item. I provided pictures of the website descriptions and pictures of the item I received and the AI bot running the resolution center was useless. This was my first experience dealing with this situation with Paypal and it was a huge disappointment.

Please do not use PayPal. They made an error with a transaction and will not work to help you get it rectified. The customer service agents are clueless and will put you on hold to wait until you give up. $2230 missing from PayPal, now it’s a legal matter for our lawyer. Do not do banking with these thieves.

PayPal is the worst company to do business with. They are not worth using. If you have an issue do not bother, go to your bank directly. They do not prevent you from getting scammed and they do nothing about it when you have been.

I will cancel Paypal. The app and customer service are from 1999. I have called 4 times because a return to Ikea never was credited to my credit card through Paypal, even though it claims it was via the Paypal website. I can prove that it never went back to my credit card. Credit Card statements are facts! I've called paypal customer service FOUR times and they keep saying "we'll send you an email in 24 hours" and I've NEVER received the email OR the credit. What a horrible company. They are so outdated.

I will close my account with PayPal soon. I have 4 payment methods with them, but only one preferred. They just use all 4 whenever they want leaving charges I didn't authorize. I have one bank account I use just to pay Paypal Credit whenever I use it. They use this account whenever they want leaving it short to pay the mortgage and other things. I complained about this but it fell on deaf ears. I'm done with PayPal.

PayPal did not back me up when the merchant (Mercari) delivered size mismatched shoes (size 10 right and size 11 left). After a couple of months of trying, with multiple emails and pictures sent PayPal finally agreed to a refund. But I had to pay for the return. I refused, as the merchant was clearly at fault and I shouldn't have to pay to correct their error. So, PayPal closed the dispute and refused a refund and would no longer respond to my emails. I used PayPay assuming that they would back me up against an at fault merchant. They did not. I will no longer use this service.

PayPal does nothing to stop vendors related to China from charging your account multiple times or setting up monthly "subscriptions" for items you didn't order. Their customer service doesn't care and they side with the vendor regardless of fraudulent use of your account. Don't even think about closing an account as they make it the most difficult thing in the world. As in my case, they claim outstanding charges have to be paid before closing. I paid all charges, including the fraudulent ones, by EFT and they were paid instantly. But, they still refuse to close my account. I can use a credit card or Zelle much easier.

PayPal stopped a payment from coming out my account saying that my routing and account was enable and it was they payment tried to come out it got reverse and gave me a late fee for the reverse payment which they last said it was ok to go through and wasn’t no reimbursement is giving. They didn’t help me nothing saying they don’t know why it was stop but it said issue stopped it. PayPal is a scam. Never heard of enable an account for money to come out. They don’t know what they're doing. They repeat same stuff, don’t look into notes, don’t recommend, never. If I can give 0 star I would

I have been a member of PayPal for many years and a scammer tricked me into sending $50. I took a screenshot of him making fun of me saying that he took my money, presenting that to PayPal they claim that there was nothing they can do at all. I believe that to be a lie because I know another person that this has happened to and they didn't hesitate to give her a refund. I hate the way PayPal picks and chooses what's important to them. I wrote a review on the Better Business Bureau and of course they refuse to give me my money there too.

Today, I wanted to ask PayPal why they were transferring $300 from my checking account to their company at least twice a week? Further, why was I being charged a fee each time I retrieved my own money? It took me about 30 minutes to finally find an actual customer service number after spending considerable time dealing with PayPal's AI several times that could provide me zero help. In my experience locating the actual Customer Service number for PayPal is similar to finding a live dinosaur. Nearly impossible. It seems, at least to me, that PayPal intentionally has limited interest in providing live customer assistance.

I wanted to send a specific amount to another customer abroad. the system told me the total amount they would receive, however, they received less, I had to call to realize that Paypal charges commission to the receiver so as payers we need to figure out the commission because the website has endless rate lists for us to calculate and could not be accurate, instead of, like in many other pay platforms, while we are typing the amount to send, their platform says "This is the net amount they will receive after commissions and fees, so we as payers can know how much more we need to add so our receiver will get their money complete.

I was double charged on 4 transactions for a total of $100 and it put my account in negative $100. They denied my disputes. They were no help at all, the signs of the double charge were apparent at 2am, the merchant isn't even open at 2am. They didn't call the vendor, bank or anything to try and resolve the issue. Luckily the merchant got it taken care of. Paypal doesn't care about their clients. I get over $1,000 in invoice payments a week and they take about $100 each time. They are incompetent.

I needed to use PayPal to be able to move money between my own accounts. They were horrible and I wasn't even able to use the service. They cancelled my transaction first off. After that they told me they lifted the restrictions and I could try again. They hadn't lifted my restrictions and again started saying the verification department needed to approve me. This is three contacts with them in. Then they emailed as if I had never spoken to them and the whole process was brand new again saying the same thing. They finally agreed to process the transfer but instead of the 30 mins they boasted on the site it would be 8 days to move $10 between MY OWN ACCOUNTS. COMPLETE AND UTTER INCOMPETENCE.

I opened a PayPal account to send money to family and friends when needed. I sent 50 to a friend and he said he couldn't get into that account, he had a new one, so I sent him another 50 to his current account. I tried to call PayPal with no luck. I then tried the dispute the transaction and they told me that it was correct. I proceeded to call my bank and have them dispute it for me. My bank issued me the 50 and then I get a notice from Paypal saying I'm negative 50 dollars to add money to resolve my account. NEVER USE PAYPAL TO SEND MONEY TO PEOPLE.

I own two businesses, with physical locations, and an e-commerce store. One of the shops has been in business for 55 years, the other for going on 40. They are both Christmas stores that sell ornaments, nutcrackers, etc. We moved our e-commerce to Shopify, which allowed us to accept PayPal. We had customers use PayPal right away. I filled out all the necessary paperwork for PayPal and within 3 seconds of hitting Submit, PayPal suspended my account and froze my money that was in there. No reason given.

I tried to pay for eBay purchase only 6 dollars. PP rejected the payment. Should have been easy on my credit card. I tried working with the hapless AI. What a joke. Tried calling PP. Got someone in the **. I guess no help. Asked for supervisor. Put on hold for over an hour. Got no one. Closed account. Won’t ever use PP again.

I am having a horrendous time in paying a new international service provider for my Africa safari. Do not use PayPal as I am still stuck with PayPal paying the supplier and will not refund me either. They put a 21 day hold on payment to the supplier and my hotel bookings are at risk because of PayPal. Use bank transfer or remitly for international payments else you will end up in same situation I am in right now.

VERY POOR customer service. They hang up in your face. So PayPal decided to shut my account and REFUSES to give me a reason WHY! The only thing I've ever used the account for was my dad to send money and then I withdraw it off. They told me it's PERMANENTLY locked and they don't have to give me a reason WHY! They told me go use someone else. Their agents are hard to understand very broken English. If I didn't have to use paypal for certain things I wouldn't use them at all.

I do not recommend this company at all. I got scammed by a fake seller on Facebook and reported this to PayPal and they denied my evidence. I literally gave them photos of the scammers actual account and the tracking order and they still denied me and closed the cased. I ended up paying the bill in full because I got tired of payments being withdrawn. So I bit the bullet, now I've decided to never deal with PayPal customer service never again. Horrible and I can't believe physical evidence got denied. What a joke.

I used to use PayPal a lot. I will no longer use them. They don't back the customer. I purchased an item Christmas gift bags. I paid extra to be delivered well before Christmas. I ordered on Nov 30 and was told it would be delivered by December 15; I never got them until Jan 8. I emailed the company numerous times and they kept telling it was en route. I didn't know it was being shipped from China. I asked for a full refund. The company first offered 7 dollars for a 99.82 purchase Then they offered 15. If I wanted a full refund I had to ship it back to them and pay for shipping. The cost to send back was in their words more than the cost. I refused their offer. Contacted PayPal and the horror continued. First to get to a live person is ridiculous. I filed a claim and within a few hours they said the same thing. I had to return the items to get full refund and I had to pay for shipping. It is ridiculous.

Ordered from ad on facebook marketplace. Paid through PayPal. Items were not even close to what was described. Paypal is more than aware of the scams because hundreds of others were scammed. They use paypal to give a sense of legitimacy to their scam while paypal collects a fee from these scams. Buyer beware! I will never use paypay again. I got off easy with a 120 dollar loss. Paypal loses our merchant service contracts worth many times this amount monthly for our food business and I will tell this story to anyone who will listen. Profiting from your customers getting scammed not smart paypal.

Advise against using this company period. Was a victim of fraud and within hours. I alerted PayPal, my bank, changed passwords basically all I could do once I realized my account was hacked. Paypal says that the transaction was consistent with other transactions I've made. Wrong! First, my account was hacked by an individual and I've never transacted with an individual. Only businesses. 2nd - the amount was 30 times more than what I have ever transacted on PayPal. I should have received a fraud alert via text. My account is now locked and there is a negative balance they say I owe. If not paid, they will report to collections. Anyone else go through this? Will gather all supporting docs and deal with collections as I've tried multiple times to remedy with PayPal. Absolutely horrible!!!

Very bad experience, I received I product bad condition, I sent pictures, but I knew the consumer always lost, I thought they were serious and safe, but isn’t, be careful. Don’t trust just because you, I know the consumer always.