PayPal Reviews

My account was blocked for no reason. I can't transfer to myself or others. Support is useless as always. They don't know what they're doing. I wish I never used them and only used Stripe. GIVE ME BACK MY MONEY YOU SCAMMERS!

Would give them 0 stars if I could. I have had 2 customers pay recently and Paypal keeps holding. This is a years old account. I stopped using them years ago for similar reasons. What's worse is that this order is for a customer who has purchased 10x. Because this is a custom order, it's important to process payment fast. And fast shipment. My business also deserves to be paid quickly as well. Account will be canceled as soon as this payment clears.

Ordered a bike 9/28 from **. The day it was set to arrive, 10/6 I took off work to wait. At 1:46 pm I received notification that the item was delivered. No one came to my door. I looked outside. Nothing. I immediately contacted the seller and FedEx. I opened missing package cases with eBay and FedEx. After a week I opened a case with PayPal. Today 10/21 I received notification that PayPal sided with the seller. I did everything I was supposed to do. Ordered, paid, waited, reported, updated and nothing. The bike obviously went somewhere but not to me. I’m sickened. Long history of using PayPal and eBay with zero issues yet no one believes me. I’m 53, single father, small business owner. I ordered a bike to commute to my restaurant. I did nothing wrong but I’m out a lot of money with nothing to show for it. Should I hire a lawyer? I don’t want to just lie down since I’m not in the wrong. Any suggestions at all are appreciated.

I'd expect nothing less from an idiot like Elon Musk. PayPal is a useless product that is a pain in the **. I wanted to buy a simple comic book from Warrant Publishing and PayPal sends you codes, texts all types of ** instead of just making the payment option streamlined and easy.

All my funds were frozen for over 3 months and I had to shut down my ecommerce shop for the whole of that time as I had over 300 orders to fulfill and little or no money left over to do so. So, in a nutshell, you're more likely to go bankrupt if you sell online and rely heavily on PayPal to receive payments. Avoid at all costs!

Months after moving to a new address, I had ordered a couple of items and used to Paypal to purchase. The items were shipped to the wrong address....My old address, even after prior purchases were shipped to the new address. I spoke with 3 supervisors at PayPal who agreed they had a glitch in the system but they refuse to refund my money. Their purchase guarantee sucks!

Do not use PayPal if you value your money. My payment was sent to the wrong person and I notified PayPal immediately that the transfer needed to be cancelled. They informed me that there was no way to cancel the transfer. I find this ludicrous. It has been three days and still no resolution.

I am a functional medicine physician. I provide both primary care and adjunctive care in my clinic. This includes nutraceutical IV therapy, hyperbaric therapy, supplements, ozone therapy etc. We focus on chronic fatigue, environmental medicine, and tickborne illness. My patient population is fragile. Every 30 to 45 days Paypal locks up my account and wants me to "prove" that I am not engaged in fraudulent activity. I have sent them copies of my medical license, my DEA license, paid invoices, and my driver's license. They claim that the trigger for these lockdowns are the Health Savings Account Cards which have to be manually entered into their Zettle platform as Zettle does not offer magnetic strip readers only chip readers. Every time they unlock my account they apologize and inform me that they will do all in their power to stop this from happening. They claim they are accelerating it to management - blah blah blah. It is all lies.

IMO - The Worst On-line Payment Service. They always get their 3% fees for transactions and they seem to make up their rules as they go. They do not treat customers fairly or in a logical and explainable way. Seems like many of their actions are automated computer code decisions as opposed to someone actually reading and understanding the nuances of the case.

PayPal took over $1,200 from me, seized the money without warning. And banned me from using paypal. They are a huge scam. Please do not engage with them. I even provided proof the money was supposed to be sent to me and they still took it. They are scammers. Please do not use paypal. They can seize your money at any time with little to no excuse whatsoever.

I had a friend send me some money 2 days in a row. The 1st day, the money went through with no problems. Today's payment was put on hold for no reason. When I reached out to get the hold remove they refused. They forced me to do a refund and then took at their fees twice. This was the worst experience I have ever encountered.

I was permanently banned from PayPal in 2021 and have spent a lot of time trying to figure out why as they refused to tell me. While reading through their response to my latest CFPB complaint, I saw that they alleged that I had sent them a fraudulent passport image with an "inconsistent" date of birth. Given that this is the exact same passport I've used to cross borders a dozen times, that's complete nonsense. Apparently, they reached this conclusion because they found someone else with a similar name on a people search engine. If what they said is true, then this was remarkably unprofessional. They have caused me no end of harm because of their unwillingness to follow through.

Hi, I had someone who got into my account and created a subscription. On October 3, 2023 this scammer was able to take $220 from my account, and I reported the problem right away to PayPal. While I was on the phone talking the customer service and being convinced that PayPal guarantees your money and investigates cases, we got disconnected. I called right away, but I was told that customer service is closed for the day. Five minutes after this happened, I received three emails that my case is closed and they think that the transaction was in good standing.

Do not use Paypal to send money to friends or family. I attempted to send a small amount of money to someone who was not in the system, but I did have her phone number. I was worried about the transaction, so I checked the phone number at least three times prior to sending it. Despite my precautions, I received notice that I sent money to someone I did not even know. There is no way to stop the transfer at that point. Paypal could easily ask for a confirmation about to whom the money is being sent but does not. It allows for the perfect crime. If someone at Paypal is directly money to their friends and family, you have no recourse. They will not even investigate what may have gone wrong. Thus, do not use this company. Who knows what other dishonesty is going on with this company? I am done using them for any transaction. I am sticking to Zelle for cash transfers and using my credit card directly for payments from now on.

My family have used PayPal to send money back and forth for years. All of a sudden I’m getting messages that there was a dispute for 2 transactions sent to me from my mother. I contacted PayPal and was told that the other party has a dispute going and that if the other party does not respond in 21 days this will close. I contacted my mother right away. My mother told me that she has not made any disputes and immediately contacted the credit union she uses. There she was told that there are no disputes on her account for this year 2023 and as far as 1 year ago. None. My contacted PayPal and on speaker phone the rep is telling us that she has a dispute going and until this is cancelled it will stay. My mother went in person to her credit union to have them check again, to find there were no disputes going.

I no longer support PayPal, Inc. Worst experience ever with a money transmitter/financial institution, and the worst and least human customer service experienced. Not interested in doing business with a company that works in such shady ways and in violation of state, federal, and international laws, where withholding legitimate funds for an unreasonable amount of time and doing blanket blocks/restrictions/limitations without any regards to the real human customer and real small businesses when deciding on this is common practice of PayPal...

Trying to transfer money to my bank to pay bills. I had several thousand dollars in the account and was limited to$ 2999 transfer to my bank account. Could not "upgrade" my account without a passport which neither my wife or I possess. Spent 1&1/2 hours just trying to get that amount transferred. Will continue transferring until ALL money is removed and will stop accepting PayPal payments. Will NEVER use them again. Additional complaint: the agents for PayPal are very difficult to understand when they speak.

I did not receive a package, the seller chose to ship via UPS ShipStation which is a subpar service that gives the package to the USPS (post office) for the final leg of the delivery. Package was delivered to a house that is obviously not mine as shown in the “proof of delivery” photo on the UPS tracking website. I submitted screenshots of the home where the package was delivered, as well as a photo of my home and it’s night and day - not the same house.

PayPal continues to honor an illegitimate website and withdrawing money from my checking account when I no longer participate with this particular website. The website is illegitimate because you cannot log in to an account nor can you cancel. I signed on to this one morning in error....and now they are charging me every 3 months. I have to get a new debit card in order to make sure there are no more charges. And....PayPal will not allow me to cancel my account with them because they show a resolved case as open on their website....Total garbage! Manipulation and control of my money....

I placed an order for an item and felt I was safe as I was able to pay with PayPal, turns out I was wrong. The item was not as described and I requested a refund. I provided the following information; a copy of the receipt, a picture of the item in comparison to another item to show it was not as described, and the information for the real item that the seller copied/imitated. This was not good enough and PayPal denied my request for a refund three times because they could not find the original listing for the item as the seller pulled it down when I filed the dispute. On top of this, the last person I spoke with from PayPal customer support was extremely rude and unhelpful. Apparently on top of the information I already provided I needed the listing of the item too. This is a MASSIVE flaw in Paypal's system that this seller was aware of and took advantage of. Until PayPal fixes this I highly recommend using a different payment company.

Fur Babies Rescue is a very small domestic animal rescue in Hickory, NC. 100% of all funds received into the rescue are used to make the lives of domestic animals better. This is an organization run by volunteers. No one takes a salary or receives any financial compensation. All of our volunteers are local professionals working together to make our community better.

Would give them negative stars if possible. Ordered something online using my PayPal since I thought they helped with fraud when it occurred. Well lo and behold, the clock I ordered was completely different from what was advertised and did not even function. When I tried to dispute this complete fraud with Paypal I was told to ship the product back to China for the cost of my refund and received no further help. Will never use PayPal again in the future.

I started a donation campaign in honor of my youngest brother who is fighting for his life against Metastatic Prostate Cancer through GoFundMe and for some reason... PayPal said that I needed to set up a business account even though it's a donation campaign?? They are holding $404.00 that has already been donated and have been holding it hostage for 6 and a half weeks now and said it could take up to 180 days before they decide to release it to me! And I just received another email today from them stating the exact same thing and it could take up to 120 days?? The other campaign company I'm using now sends me the money within 72 hrs with no issues but PayPal can hold our money for hostage until they feel like releasing it.... That isn't right!!

They closed my seller account because the tracking server was not responding! Somehow that is my fault. The item has already been delivered, and can be tracked on other websites. All the money in the account is stuck, and they need 180 days to release it. Talk about being touchy!

Absolutely Awful. My bank that I have been using on PayPal for over 10 years suddenly stopped working, and I had to call PayPal to figure out what was wrong and resolve it because I was unable to fix it by resetting the connection to the bank myself. They told me it had become "unverified" and had to be verified by them with me calling in. They could not explain to me why it became unverified suddenly, and could not answer if it would happen again. They just kept dodging questions and talking in circles and it drove me NUTS. Just wasted my time and acted like I was crazy for being upset. I asked to talk to a manager and GOT HUNG UP ON.

Paypal did not like some of the items I was selling on ebay as they were military related. EBay and Paypal had an agreement and any items that ebay allows me to sell should be able to be processed through paypal. Paypal canceled my account and held all of my money for 6 months just to punish me for selling what they don't approve of. Paypal is also anti 1st Amendment and anti 2nd Amendment. In my opinion, anyone who believes in the US Constitution should NOT use paypal. We have to give up some conveniences in life so certain entities can not use our money for purposes that are against our values.

PayPal notified me by email that there was suspicious activity on my account. I logged in and found that a credit card was added to my account which didn’t belong to me, and moments after the cc was added, a transaction was processed from my linked checking account to an individual in Europe. I immediately reported the transactions as fraudulent only to have PayPal respond that it was not an unusual transaction and that I should request a refund from the seller. My account was hacked and they’d do nothing whatsoever to help and I’m out $200+ dollars…SMH.

I contacted PayPal on the 9th concerning fraudulent tracking number to dispute payment was told I would have to wait till the 17th before they would even escalate to a dispute and then have to wait an additional 7-10 days for resolution. I provided PayPal with documentation showing an invalid fake tracking number. Their response was that agreement has changed and that this was the new time frame that they work on. PayPal no longer puts purchaser protection as a priority. Shame on PayPal. They have constantly gone down hill on consumer protection.

PayPal will not protect you! I received an email from PayPal about a transaction I never authorized. I Immediately checked my account and there was no trace of the transaction. So I checked my bank account and sure enough the money was gone. I called my bank and had my card cancelled and a new one issued. I called the customer service at PayPal and talk with someone who informed me that according to the transaction number in the email they sent me, someone had my credit card information and used my PayPal account as a guest so it doesn’t show up as a transaction on my account at all to send money to another account. I started a dispute against the transaction and PayPal completely dismissed it as an authorized transaction. I tried 4 times to dispute it to no avail. I have removed my credit card information from my PayPal account. I will never trust PayPal to keep my account safe again!

PayPal has doubled down on their obnoxious service. They refuse to give you a customer's payment until you upload photos and personal private info, then charge 35.00 on a 1000.00 payment, and then hold funds for a month because your transactions with them are not high enough. How do they get away with this?

Purchased a pair of sneakers from DSW, an online shoe retailer, paying with PayPal. A few hours later I received an email from PayPal informing me that I have been charged a second time for the same purchase. PayPal charged my account without my authorization! Called DSW, they admitted the error and promised to remove the second charge. That didn’t happen. Opened a dispute through PayPal and PayPal denied my case! Unbelievable!!! First, charged my account without my authorization and later denied the obvious error done by retailer and didn’t resolve the case!! Stay AWAY from PayPal!! NOT SAFE TO USE! NO PROTECTION AT ALL!!!

On Aug. 20th, a series of fraudulent charges appeared in my Paypal account. My account had been hacked and the hackers took out not one, but three Paypal Debit cards and used them to make about a dozen fraudulent purchases. To keep the fraudulent charges from draining my bank account which was connected to Paypal account, I emptied the account and notified the bank NOT to pay Paypal withdrawals. I reported all the fraudulent charges to Paypal THREE times. I reported these many times online, talked to at least 3 Paypal employees including a supervisor, and STILL, over 14 days after the incident, they are STILL trying to charge me for the fraudulent charges which they are liable for. Their customer service is horrible, inefficient, and frustrating. Do not do business with Paypal.

I don’t know what has happened to PP but whatever it was, is not good. It took me a week to find out WHY my refund was never received. After being transferred to tons of people who absolutely had no clue how to get to the bottom of it…I got someone via chat, who explained the situation. Prior to this, I spoke to people who, have me arbitrary, incorrect, misleading, and just plain indifference with their number one objective to…just get off the call. The ONLY WAY to get through to them is BBB, period. Starting today, I’m finished with them. They don’t deserve the customers who have been with them from the beginning.

Someone broke into my account and use the money to get games through PlayStation. Just to make it short PlayStation ended up reimbursing PayPal but PayPal wouldn't reimburse me. They just gave me the runaround like you wouldn't believe. It was terrible. Very unprofessional.

I got an email from PayPal that someone was trying to access my account. This never happens. When I use PayPal I immediately get an order confirmation and the transaction shows up on my account. At this point, I had not used PayPal for four months and I have NEVER used PayPal for a transaction of more than $500. I filed a dispute and called PayPal where a rep assured me I had nothing to worry about. This morning at 2:40 AM I got an email stating they approved the theft l, saying that the transaction was “consistent with my PayPal payment history," which is a lie. I have been trying to call them but they are not open during the hours listed. Do NOT use PayPal. They assist and legitimize scammers.

Wow PayPal supposedly is the safest way to pay for an item. Truly False false. I ordered a electric scooter 4 months ago and I still have not received my money back. Do not use it. Total Scam. Wow. Get your act together. Tricks are for kids.

I'm a business owner 20+ years so please pay attention. Listen to all the other reviews, they are accurate and save yourself a ton of money and hassle and just walk away. Yeah, it sounds like a great deal and it's really is too good to be true. Without telling you my take, look at all the other negative reviews. It's true, all of it. Look, as a small business owner I totally get it and I was duped too. DON'T, just don't. It's a massive liability and it hurt me so bad it took a year to recover. Please do yourself and your company a favor and DON'T use these guys. They are famous, sure, but at the cost of you.

I made a purchase from beachcurvy.com. The site leads you to believe they are in CA when in fact the shipment came from China. Well, they would not answer my emails so I could return the clothes. Instead they offered to refund me 1/5 of what I paid and said to not send them to address on package, it was not a valid address, yet package stated it was. Reached out to Paypal for help. Sent them numerous emails sent from another clothing site, hfashionltd, showing their return policy and the bribe. This was not enough information for them to determine the scam. It was right there in the emails I sent so they requested more information and sent me a link to use for attaching the new information and said I had 7 days to provide or case would be closed. I went and got all the information but I couldn't attach to the link they sent.

Worst customer service ever. They do not return phone calls nor respond on chat. They take money in seconds but refuse to refund you for weeks. PAYPAL is now A complete FAILURE! Used them for years with my business.

I have had an account for a long period and have always felt confident in using Paypal for my online purchases. On the rare occasion, when a seller has taken advantage in the past, Paypal has always taken care of any dispute honorably. Although I am reading less and less favorable comments regarding this process, I have enjoyed using my account promptly and efficiently with confidence.

I was defrauded out of $108. Instead of helping, Paypal made it worse with their automated non-responses that made it clear they had no desire to help. After being jerked around for 3 months I'm cancelling my Paypal account.

I made 1 payment for my pay in 12 and seconds later I was charged the entire amount of the agreement. PayPal claims it's my fault and won't cancel the transaction. Completely rude and dismissive. They suggested I contact the seller and ask them for a refund PayPal and then they'd refund my money. Then she congratulated me on paying off the agreement so fast, as if to further mock the situation. I know for a fact I would not put through a payment that large. There are better paylaters to use other than Paypal.

PayPal is a horrible company and they will allow people to take money from your account. My bank account was compromised and my cell phone was also hacked. This company does not protect its customers. 1 out of 10, I do not recommend.

Recently I ordered a package on eBay and received an email that it was delivered. I received no such package and searched around for it. I filed a case with USPS, who insisted it was delivered and they wouldn't reimburse me because it was sent "Media Mail". I contacted the seller and explained; she wouldn't give me my money back and didn't want me to file a case against her. I did anyway, first with eBay. She sent them a notification that it was delivered, so they promptly found in her favor and closed my case. I then tried with PayPal, and she did the same thing with them; they also immediately refused. This isn't the first time I've been refused by PayPal, even though I had a bad seller. I suspect eBay or the seller pulled something on me. I have now unlinked my PayPal to eBay, and will eventually close my PayPal account. They always find in favor of a bad seller anymore. They used to be great, now they're horrible to deal with.

I bought a Groupon for service using PayPal. The salon refuses to honor the $272 Groupon, Groupon would not refund my money and just KEPT IT, and PayPal denied my claim because they said I received the Groupon regardless of whether it can be used!!!

Paypal used to protect buyers from sellers that are out to get our money without offering us the services they claim to offer. But today is the first time I saw Paypal not even really consider a buyer who got taken advantage of by an offer ad... an offer to give a trial which can be refunded if not satisfied. I canceled the service, was billed anyway and Paypal allowed the company to take money out of my account without my authorization or consent. They said my only recourse is to talk to the seller myself. And as this stands I will no longer trust them with money anymore. I will go to my bank and see if they may be willing to help me but may end up closing all my accounts, never to return to PayPal again or online purchases because without buyer protection it is no longer safe to do business online. In my opinion.

I Sent money using PayPal. I do not use this feature often. I have been with PayPal a long time. I was charged a 20 dollar fee that I had no idea was happening until it was too late. I now have spent over 5 hours of my time trying to get this resolved. Wait, wait, wait. When someone does try an help they are not American speaking and it is difficult to understand them. Then they say they need a supervisor but that person is not available or busy. I want nothing more with PayPal. Constant waiting and still no resolution. They charge your account immediately for a problem whether it's their fault or not. You can spend days trying to get their mistakes resolved. Criminal what they put you through just to get what is rightfully yours. Done.

I prepaid for a rental car with Avis using PayPal. Avis told me they cannot accept paypal as a payment method because there is no card number to check the last 4 digits on. So the day of vacation avis charged me the full rental amount, plus deposit. After I had already paid in full and should have had a $300 hold on my credit card. So now I have an authorization and have already paid a total of $1,049. This is day 1 of my vacation. I ask for my money back from avis and paypal. Neither company will look at it or try to resolve anything in anyway. I am quite upset at this point. But hey everyone going on vacation with a family of 4 has multiple extra thousands of dollars available to go with right? I end the vacation 1 day early. Lose the money paid for prepayment on the days activites. $260 gone. Come back home and return the car 1 day early. So a total of 6 days.

I've been using PayPal since 2009 and never had any problems until recently. I was overcharged for an item purchased online and was unable to resolve the issue directly with the merchant. I submitted a dispute for the transaction and provided documentation for the correct amount. The dispute was denied and case closed with seemingly no effort from PayPal to actually look into the issue. Note, this was the only dispute I've ever filed with PayPal. I filed another dispute for the same transaction with my bank and it was approved. I no longer trust PayPal and will be removing them from my payment accounts and all future transactions.

Seven days after posting this review, Paypal reversed their decision on my claim and said they'd refund the stolen amount to my credit card. I don't have a credit card through Paypal, nor do I want one, but I see them trying and if they meant they'll put it back in my debit account, great, four stars. They're not getting five after three months of this and only getting a resolution - without explanation - when their reputation is threatened, but maybe someday they can get there again. I don't often give second chances with something this egregious, but twenty-six years has gotta count for somethin'.

Updated on 07/17/2023: I recorded the customer service team acknowledging I should have my funds released and said they would put in a ticket with their back-end team to release the money from my paid invoices. Online it shows no open cases on my behalf and it’s impossible for me to open a case if my issue has to do with held funds.

I have been fighting since December of 2022 to have PayPal to close my account. They are refusing to close the account so therefore it is causing issues on my end. Buti instead they have put a stupid limited restriction on my account instead of closing it. So now I see why people say don't use PayPal for anything like account or business because they will not do what the customer ask them to do.

I have been using PayPal as my billing, payment, and invoicing system as well as my debit card for 9+ years. Money is always sent and received instantly. Invoicing is a breeze. Only ever had one issue with them and their customer service worked with me to fix it as soon as possible. Their fees are very worth the convenience and reliability they provide, as well as the lack of headaches.

Venmo has held my money for over a month!! I had two transactions from the same company I disputed through Venmo. Somehow, they have decided to freeze my account and not give back my money. I have verified over 6 ways of who I am! Passport, driver license, bank card, food stamp card, medical marijuana, government ID, Social Security card, a picture of the number on my house, which matches my account, a selfie, etc. They are the worst when trying to get anything resolved. When speaking with management, they won’t get off their ass and do ANYTHING for you.

Very poor if any customer service... not recommended for doing business with them. If you want headaches then use them, otherwise search for something better. I'd say seek another company that is better than Paypal.

As I said I've been with them for years. We don't use our bank card for online purchases. We use Paypal. And at Christmas we use Paypal. I like to online Gamble. I have two account. Most of my sites I play on I use the same email. But one site I used the other Paypal. So when I won I would send the money to the casino Paypal. I don't know why but I got up on the 8th of July and they had closed my account, said that I wasn't holding up to their standards. I don't know why and Paypal didn't explain why.

You only have 24 hrs to receive refund at same exchange rate you bought the item for. After 24 hrs you pay excessive fees for PayPal using 3rd party USA bank. On recent purchase it cost $430 refund difference. Beware. Use a credit card.

Joined Paypal to offer clients the option to pay online, what they don't tell you when they very enthusiastically enroll you is that as a new client they will hold the money that clients pay you for 21 days. Complete false advertising, your relationship with your clients is yours not theirs to manage - crooks. Do not use their services. False advertising.

I had to buy a large item and the seller wanted PayPal. My Bank released the funds but Paypal only took part. I lost the bid and now Paypal won't return funds unless I pay them or wait 3 days. STAY AWAY. That's $4000 there holding and now I can't buy another Item costing $2000 more. I have been jumping through hoops most of the day. Then I was told I HAD to link my Bank Account. My Bank won't link with them. Now I see why. Tomorrow is day 3 of trying to get funds returned with help from my Bank. Paypal reasons are from "We're working on it" to "Security rules". No wonder stocks are falling.

Absolutely the WORST company. I've had a PayPal account for YEARS and never had an issue. Now I'm locked out of my account because for something that happened LAST YEAR.... I was NEVER NOTIFIED on any of this... I've even made transactions since then. But last week I tried to log into my account and couldn't. I called and they tell me I'm locked out.... What a joke! Save yourself a headache, don't bother. Their so called "customer service" is a bloody nightmare. I even offered to rectify through them but they said I had to deal with an outside third party company....

I recently had an experience where I send $500 USD to someone and it showed that I was paying $0 fees. However, when the person received the money, they were charged $25 USD for fees. PayPal is a scam. Why do they not make it clear that there will be a fee? I ended up having to pay another $25 to the person and ended up losing this money. PayPal should've been transparent about this money. This is absolutely unacceptable and can't believe they would blatantly lie about it. Never doing business with PayPal again.

I been with PayPal for some years or so. So I went to order a purse through Michael Kors and now PayPal is telling me some mess something is wrong with my card. It’s something wrong with there there ** cause am about to end PayPal now.

After 23 years as a user of Paypal services, I am deleting my account. For the first time I was facing fraud. It is hard to find a phone number for Paypal and their phone AI kept saying "I'm sorry I don't understand" no matter how calm I was and different methods I tried. I was trying to tell them there were 3 transactions in my account that were not mine, only one of which I could cancel. Each time they sent me a note with no phone number saying that the transactions "matched my patterns" (more idiotic AI). I had never sent money to hotmail accounts. There are other products out there. AI is a child needing training.

I received an open unsealed package from France that was obviously fraud. Photos prove the package self sealing tab was unused nor was any sealing tape evident. I spent hours corresponding with PayPal’s AI customer service and uninterested service people who do nothing and don’t care. Future purchases will not be with PayPal.

Paypal decided to start holding funds for 21 days on items I've sold. I've been in business 8 years with them and now this out of nowhere. If I sell an item and the shipping price is on the invoice how am I supposed to buy freight shipping if the funds are on hold for 21 days??? Or, if the customer is picking up then I can't possibly have a shipping number to upload to get the funds faster. I'll be looking to get a different payment processor after this **.

I did everything by the book, and by their rules. I bought a guitar online for $4,000 by having the seller send me a paypal invoice. Paypal terms say that I am protected if the seller sends me a counterfeit item and there is a Paypal invoice for the transaction (there is). The seller sent me a counterfeit guitar. Paypal told me to get documented proof from a guitar repair person and to send the guitar back with signature proof of delivery. Paypal told me to upload both documents to Paypal. I did both. Multiple representatives told me that I did what was asked and that I'd be refunded in a few days, but they have no power because the mysterious "back office" is handling this claim due to it being over 1,000 dollars. Back office has no emails and no phones accessible apparently. After talking to 10 people and calling for 4 weeks, Paypal denied my claim. Each person I spoke to said a different ** reason

After being with Paypal for two years, they all of a sudden decided to start holding the vast majority of my payments back for up to 21 days, and their reason....."just in case". Mind you, I've never had a complaint or problem from a single customer and the "product" I'm selling is a service! There's no shipping or damaged goods involved. They have zero reason based on our track record to hold anything back, they hadn't until today! Goodbye Paypal, you've made my accounting life more difficult instead of easier and you still want to charge me a percentage to do it!!! I'll give my 3.5% to another service who actually cares.

I've had my PayPal account for 22 years. It's a personal account. A friend just transferred a large-ish sum of money to me. I get an email from PayPal saying they've held 85% of the funds for this "purchase" until I ship the "item" to the "customer", and they've kept $347.00 US as a "service fee". When I called PayPal, their customer service supervisor, Mark, was incredibly rude to me. He basically told me I'm out the $347, they can't tell me when my account was changed to business account, and he was incredibly rude about it. So this account I've had for 22 years is suddenly a business account, but they can't tell me how. They can't FIX the problem. They can't give me the $347 back.

For almost 2 months I have been trying to get an issue resolved with my account. I was told multiple times it was escalated and will have an answer within 3 days. That has occurred about 3 or 4 times now. No resolution, no answers, no communication. Not only can I not use my account, I can not access my money that is being held in the account. They can not even tell me what is wrong, I have also been informed that the paperwork they need has been received. I just want access to my money and will never use PayPal again for my business. I have even asked for a way to place a formal complaint and no response to that either.

After over a year with them and doing sales over 25k to 45k a month they decided to let me go with a lame excuse, I dont have problems with my customers in the past two years I had 4 disputes and all of them were attended, I asked them to verify that, so I am finding out that I need it to increase my projected sales, which it doesn't make sense because they know what I do, my money is in hold for 180 days now, a gentlemen called me today from 402 952 assuring me that he was working on my account and that he was realizing my hold, he was very nice and polite with me, he said just keep an eye on your email for the next 20 minutes or so, by that time I did another charge thinking that everything was going to be ok but my surprise was that they were terminating my services and my money was going to be on hold for 180 days?

It seems that PayPal is no longer secure. It makes automatic deductions from my bank account to PayPal that I never initiated, and I do not receive much assistance from customer service. They are very polite, but do not know what to do other than transfer to another department. I spoke with them for 2 hours without any assistance.

Gift card fraud…Last Sunday my wife and I were at Lowe’s and we happened to pick up a 100 dollar Visa gift card. The type is called Visa Sparkle. We got home within about 10 minutes to use it online and it said insufficient funds. We went online to the card's website and a charge for 98.00 was made in San Jose California by an Ambur ** on PayPal. We called PayPal and notified them. They looked at my account and someone had changed it from a personal consumer account to a limited liability corporation (LLC). They also could not see the charge in my account. I gave them the gift card number and they found it in an account of another person name Karl… I wrote it down.

Paypal blocked me from their site where I can't use it no more. I cannot use Paypal none for life. I don't get it. I guess they don't want anyone to use it or they just like that or well lucky me. I hope I can find another one like this to use that likes people.

I purchased Pretty Lights tix via “Veritix” aka AXS shell company. Their user (bot) violated Ticketmaster OG Policy and my ticket gets cancelled. PayPal gets the chargeback decision from Visa AND My Financial institution. They decide to stand around finger popping each other’s ** holes instead of doing good business. Shame on everyone.

I haven’t had a good experience with this company yet and this was the last straw, I’m in end stage heart failure, I rely on my medication. My girlfriend sent me money for meds and they put a 72 hour hold which put me in the hospital. I will cancel my account when I get my money.

Definitely don’t use them. They charge horrible fees and are rude and unhelpful after you wait for hours to speak to a support person. I am an individual with a brain disability. This is hurtful and I feel disrespected and no help was given to me. This is not a disabled person’s place to do business. I am going to tell every agency I can that this company does not help disabled persons.

I want to thank Adam M. in PayPal Business Litigation. He was fantastic in understanding the issue and resolving the matter. As a 23 year customer of PayPal, I understand issues can arise, and having someone like him step in, is sometimes needed, and appreciated.

I ordered from a merchant who only allowed me to use PayPal. I put in my address on the merchant's website and I made sure that my PayPal primary address and billing address were my current address. Somehow PayPal pulled up and sent to the merchant address that II ordered from a merchant who only allowed me to use PayPal. I put in my address on the merchant's website and I made sure that my PayPal primary address and billing address were my current address. Somehow PayPal pulled up and sent to the merchant address that I have not used for six months. The item was shipped to the wrong address. The merchant went to help me because they insisted they use the address that PayPal gave them.

On March 19th my son sent me the gift of $150 through PayPal. Unfortunately, I wasn’t able to login to Paypal because they had an issue with send me security code. I tried several times without any success. Then later I called customer service of paypal with this issue. The representative simply deleted my second security login - use of security code.

They've closed me off my PayPal account and won't let me get into my account unless I verify with a phone code, which I can't obtain as I have no working phone. My money can't see nor use in/out of PayPal (**). I will be forwarding this to fraud agencies if PayPal doesn't cooperate and allow me back into my account without phone use. I will not be giving you much longer to resolve encumbrance you have caused me.

I received a payment from one of my customers who is a California-licensed realtor. PayPal accepted the payment on 4/4/23 at 2:30 pm. They sent a receipt of payment to me & my customer. PayPal did not post the payment to my account as they usually do. I contacted PayPal to inquire about the payment. I was informed that the payment was under a compliance audit & the payment wouldn't be posted for 72 hrs. I called back on the morning of day 3 & was told to call back in 2 hrs because it hadn't been a full 72 hrs. I called back exactly at the 72hr. mark.

PayPal responded positively to my concerns.

On March 20, 2023 I ordered 2 items from a website using my PayPal World Mastercard. A few days later, I had logged in to my PayPal account to make a payment and saw an unfamiliar charge. Looking further, the purchase amount on my receipt did not match the amount I was being charged. I contacted PayPal, spoke with 2 representatives (1 a Supervisor), both stating I would not be liable for the $14.49 added to my charge and then also informing me it was "Chinese Tax". Nowhere on the website is there a note about additional charges of any kind. I filed a claim, PayPal denied the claim. If I want to know "why" they denied it, I have to spend more and send a certified letter. Why have a major credit card that you cannot trust?! I guess now that PayPal Holding Inc has become the first foreign operator with 100% control of a payment platform in China, they get to play by their own rules.

Our charity had to stop using PayPal last year. Last year they froze our account and stated we had to provide personal "information about you and users listed on your account". As the only user of the account, I provided my requested information. The issue is I was the only user listed on the account. The other person they wanted information about was/is not a user listed on the account. I tried to get them to understand this but they just kept repeating the same response. Absolutely unreasonable and horrific customer service. The account remains locked today with them withholding over $1300 worth of charitable donations. Because I cannot withdraw the donated funds they will not even let me close the account. As the only user of the account, I consider their actions nothing short of theft from a charity! Totally untrustworthy. Avoid at all cost.

I stopped using PayPal years ago because they wouldn't refund $300 to me from a fraudulent charge no matter what. eBay took my side but PayPal did not. I heard that eBay doesn't do business with them anymore. Anyway years later I had to open a new account with them in order to send money overseas to my daughter that moved to another country. Just a couple months into having a new PayPal account someone sent money to themselves with a reoccurring "subscription" to keep getting that money.

PayPal has blocked me from removing my personal information and also, closing my account. I have had several hacks and told the company I do not feel safe or protected. I am not able to reach anyone by phone and only get auto-generated bot options. It's been over 6 months and I am still waiting for my account to be closed. This does not seem legal for consumers! In their community site, I see many have had this ongoing issue... As a publically traded company, this must boost their numbers but how misrepresented the information is when they FORCE their clients to use this service with not exist, or notice about this occurring upon signing up!

Ran into a shipping scam where they send you a different shipping price (in my case $600) than what was on the invoice ($30). AFTER I already paid for it, and if I didn't pay the $600 they won't ship the item. Obviously, I didn't pay that and after the seller stopped responding to me I went through PayPal's resolution center and opened up a claim to get the money I paid refunded and sent them the evidence of the scam. Took them 2 weeks to side with the scammers and tell me there was no billing issue and my claim was closed. PayPal is great until it's not.

After earning $17, I discovered the only access was through PayPal so I opened an account. They wanted me to attach a debit or credit card to the account, even though I had no intention of spending more than earned through Honey. Then, with no reason, they said they had closed my account and I have no access to my money for 180 days and could only say it was based on my "use." I can only guess it is because I have anti-tracking devices on my computer. I am a retired disabled senior citizen so cannot be due to any "activity." So, after all of the "dollar here and there" of earning, Paypal/Honey took the money back and will require more invasive requests for documentation if I want the $17. Lesson learned. I will never use Honey or PayPal again. Enjoy your $17, stolen from a poor old person.

I recently noticed unauthorized transactions in my PayPal account pertaining to PayPal digital gifts. I called PayPal and asked them for a refund. The customer service rep put me on hold for few mins and came back and said that those transactions were in line with my PayPal history and won't be refunded. Inspite of me telling them several times that my account has been compromised and someone else has made those transactions in my account, they refused to act upon it. I am closing my PayPal account. The worst experience I have had with any payment company.

Transaction date 03/12/2023- I received a payment through PayPal friends and family, the amount 812.00 dollars. I added a new debit card with a new bank to the account. When I attempted to transfer the money Paypal informed me that they will hold my transaction up to 72hrs due to needing to "REVIEW" it. At the same time while in the app it told me I could expedite the transaction by taking a picture of of ID and also a selfie, which I did. The transaction was STILL place on hold.

How can such a huge "business entity" be so customer unfriendly? PayPal is one of the worst ever companies that provide any form of intelligent informed or easily accessed customer service! Their computerized phone system makes it pretty much impossible to get anyone to help. The customer service employees reply with answers that are pretty much as inaccurate as the computerized phone and online help assistant. I have fought unsuccessfully with PayPal for about a month and still my problems were never fixed, never correctly or intelligently addressed, always blamed to be something other than PayPals glitch, which it is; Paypal ignored my preferred payment choices and choose their own without informing me or allowing me to approve or deny. They have cost me endless amount of time, anger, stress and financial loses in various transactions.

Had a payment from Ebay denied, called credit card company, they said no issues with the card, but they did have a fraud alert saying the item was entered 4 times. I only clicked the button once, so maybe Paypal submitted it multiple times, who knows? I had just bought something using the card minutes before this with no problem. After hours on the phone with card Co., verifying everything, finally got off there and tried again... same issue. Then bought that same item from same Ebay seller using my card directly and it was fine.

Whenever I have to transfer money using PayPal, my heart sinks. Even as a guest, because "Payment via PayPal" as a guest never, ever works, after processing the payment I always just receive some random error. So, okay, though this is what I've been dreading, I guess I'll try to log in. Oh but no, despite the fact that I use a password manager with the most up-to-date password there (and have this problem with zero other sites), the password is "incorrect" and I have to get it reset. Fine, what did I expect?

Out of nowhere, they decided to permanently limit my account based on their “reviews”. No reasons given whatsoever, I had called to inquiry with no luck. And now, they are holding my money for another 180 days before they would release it back to me! Such a thief….

I am a CPA so am familiar with financial applications. I procured an acct with a Discover card. Card was hacked and got a new card (I had never been hacked for the the last 27 years of using a credit card). Used an entirely different credit card from another company and it was hacked. Canceled with that company and then my identity was hacked. My conclusion is that this company does not have secure controls. Shortly after my identity was stolen. I still have money with Paypal and cannot gain access to it. I have spent an hour with a service rep. We tried on the computer and on my I phone. I also tried using it to send a gift card and donate to a charity. Stay away from this company.

My company received $7,500 from client. PayPal wanted to withhold the money for 21 days but they took their large sum commission immediately. I cancelled the payment to be refunded to back to client. Customer service in India & Philippines can hardly speak English. Paypal NEVER DEPOSITED THE AMOUNT but ferociously tried on multiple occasions to withdraw it from my account! Bank alerted... How can funds which are on hold in paypal account and not deposited and released to my Bank be available for Paypal to withdraw such amount without my authorization! This same internal scam is well being done by Best Buy online purchases as well. I had to close my bank account, cancel paypal and file a police report... STAY AWAY FROM PAYPAL as they deceptively put the blame on scammers and hacker when in factually it's PAYPAL RUNNING THE SCAM... PRICELESS... FBI Needs to be notified..

Recently made a purchase through PayPal. My preferred funding method is my credit card, yet PayPal paid for the transaction with my bank account info. Contacted PayPal via messaging, and got the "run-around". Received instead the instructions on how to make a payment method preferred..., although my preferred payment method was ALREADY my credit card. When I pointed out the mistake, my concern was ignored. IMO, PayPal is not reliable.

PayPal is terrible and unethical company I have ever went through, maybe it’s good for seller or business people but it’s not worth it for buyers. There is no security or trustworthy for buyers who do payment through PayPal because if buyer cancel order or get refund from seller they charged person who receiving refunds and hold the funds as well, and you they don’t even bother to resolve the issue, if these funds are refunded by seller as goods and services, not even take a step to communicate with seller why buyer will get charged or reverse the seller transaction and request seller to pay refund properly.

I made an online purchase with Paypal (a ONE time purchase). The company I purchased from tried to charge me for a subscription (3 months later) and I disputed it. Paypal denied my dispute. Because this is linked to my bank account, I have no recourse. Also, Paypal put the burden of proof ON ME? They did not put it on the company to prove why they are stealing my money. Paypal is terrible.

Haven't used PayPal in years, but that was the quickest way to receive my reimbursement from SWA, from their holiday meltdown. I went on vacation using just the funds in my PayPal balance. I didn't have a PayPal debit card, but my gf did, so I just transferred money to her, as we needed it. But first day of vacation, PayPal randomly denied a transfer of $180. (Money needed to drive up to South Lake Tahoe). There was no explanation, only denied. And no way to fix it, because their phone lines are not operational past a certain time, till 6 am.

I tried to log into my PayPal account, only to be met with a demand for my cell phone number. Problem is, I don't have one, and I don't intend to get one. PayPal no longer values my 20+ years with them.

Paypal is a company that kept my money, I bought a shirt in word soccer shop. I used paypal to pay 4 parts, I received the delivery confirmation, I realized that the address was wrong, I sent you an e-mail at this follow word soccer, he told me that I sent it, I called paypal, I made the complaint, tell me that they ask for payment, paypal sent me an email that Ivan Verified with the company, paypal sent me another email requesting me, because the delivery has already been delivered! But in the wrong direction! I sent the proof to the wrong address. He communicated with word soccer, they told me that he sent me money to the card that he used (paypal). Paypal kept the refund money, and charged my credit card. This was all December 2022,

Mar 18, 2022 I paid a total of $368.20 to what apparently was scam company They chose to refund me $140.65. I made numerous calls was told it was escalated and I would be called. It is Jan 2023 and I still have not received my money or a call back. Last mo my debit card was lost and my payment was rejected as I always do auto pay. As soon as I saw what had happened I called made full payment. Added new card. No I get a bill that say I have a 2 dollar credit but below says this is attempt to collect a debt.

I used PayPal to transact a transaction with a business. I was selling Solar Appointments, and because I did not know the buyer very well, I made sure to have him send it as "Family and Friends" so it could not be disputed at a later date (that option says it right on the Paypal app when you choose that method of payment). The other person disputed it months later, Paypal called and asked me what happened, so I told them exactly what happened. They took my statement, asked me if I wanted to refund the buyer, I told them I did not, the transaction was non-refundable and completed. PayPal then debited my account $1500, and refunded back to the buyer. I called PayPal back and asked why they did that, their response was "he disputed it directly with his bank, if he had disputed that with us, we would have denied it, but since it was through his bank, we have no control over what happens." Although Paypal may not be able to stop a dispute directly with a bank, but they did have the control to:

Got letter from Synchrony Bank, in Fl. That my loan was denied? I didn't apply for a loan in Fl. or Synchrony bank. Looked into it further, and Synchrony bank IS Paypal!! My SSN was hacked, many loans and credit were applied for,, I had to freeze my credit files. Of course they deny all of it. Had to close my Paypal account.

DON'T TRUST PAYPAL WITH YOUR MONEY. THEY HAVE WAY TOO MUCH CONTROL OVER IT, AND WILL TAKE IT WHENEVER IT SUITS THEM. In March of 2021, I sold a watch off my website and the transaction was processed via PayPal. PayPal sent me an email saying "You can ship items now" and "Seller protection eligible."

My granddaughter wanted $, texted me a photo of her PayPal QR code. I dropped the photo into my computer then scanned the QR code back to my iPhone. Using PayPal's app I sent her the $. Immediately in my PayPal acct, activity, I get a payment request from Rosalind for $1499. The message had a link under her name to a screen to call this # if you don't know "Rosalind". I call that number, go through a tel tree, then 10 min hold before I hang up. I go back and figure out (info found on internet, not via PayPal help) that I need to cancel Rosalind's PayPal request. Do this. I don't use PayPal much, weird that Rosalind's request for $1499 came right after sent granddaughter $ via her alleged PayPal QR code.

I have had two different disputes with PayPal over the last couple of years, which both ended in the seller's getting to keep my money. I don't use them very much - and I won't use them again in the future if I don't have to. I have an email from the seller stating "I will refund you as soon as possible" and PayPal considers this to be too vague to use in my defense. I was told if I had an actual date of refund process or some other confirmation number, then they could force the refund, Otherwise, it doesn't matter that I have emails asking for my refund from the seller.

Webpage can keep you in a loop of failure. I was trying to send money to my daughter but they won't let me use my three linked bank accounts. Spent almost an hour on phone with three agents and in the end they blamed my bank for stopping the transaction. The bank accounts are listed as available. No errors were given by the webpage. Horrible software. I have been a customer for 20 years and now cannot use them? Maybe Musk should take them over.

It's been downright painful to use PayPal these few months. For the past few payments that I've made, paypal have mysteriously decided to hold my payments to the parties that I've been trying to pay. It's not a big sum (just a few hundred bucks), and I'm not doing anything funny (like paying for gambling or anything like that). I have been burnt by paypal last year (because they decided to verify my bank account again, even though they have verified it once, and then my payment didn't go through). I will run away from them as fast as my legs can carry.

So I paid a guy with a small business that installs stereos in vehicles $470 to do an install in my car that is particularly complicated and he came in lower than anyone else. I made 3 payments towards it and had it scheduled for October 3. He didn't show and would not return messages. A week of no answer and I disputed it with PayPal but had to do each payment as a separate dispute so I provided all the evidence I had to each one. PayPal refunded me two payments but made the 3rd one in the seller's favor. I went to their message center and started trying to figure out why they would decide two of three in my favor when all are for the same single service they could see crystal clear that I didn't receive. This is where it has gotten extremely frustrating.

The lady, Eva, really helped me and listened to every word I said. She took care of my problem almost immediately. PayPal is refunding my money since I had cancelled the order but it did not show so the funds were removed from my account. I should receive my refund in a few days! Really favorable experience!

The outsourcing of agents to foreign countries is frustrating. Communication is difficult as the agents are difficult to understand and their comprehension of a problem is limited. I spent over an hour with PayPal customer service and the agent filed a case that was completely inaccurate. Further, PayPal has an idiotic policy that if a vendor refund is received by them in two increments and one amount is in excessive of the original payment, they retain that excess for future use. Appalling and frustrating. I am finished with PayPal because of the above and personal reasons.

Dear PayPal Customer Service, I am writing to express my frustration with the service I have received from PayPal. I have been trying to transfer funds using the "transfer in 1-3 days without fee" option, but the transaction has failed to go through on multiple occasions. This has caused significant delays and added stress to an already difficult situation. I have followed all of the necessary steps to complete the transfer, including double-checking that all of the information was entered correctly and that the payment method I am using is valid and has sufficient funds.

I explained it arrived late, can't use this item, hence why In opened a dispute. PayPal offered me a credit but it appears PayPal condones this practice and won't enforce buyers protection for late arrivals.

I have been going through a financial hardship and needed assistance from family to pay my rent. On November 24th my friend wired me 1000 to my PayPal account. PayPal accepted my money and placed it on hold. I advised my apartment that the money was on hold, and would give them it when PayPal released it. PayPal released the funds on December 12, 2022. I paid the 15 dollars to have it immediately transferred 956.53 to my bank account. A bank I have been working with for over 14 years without any issues. I received a confirmation email from PayPal app giving me a confirmation number. I called my bank thinking they may have put the money in a hold. The bank stated that they had not received any deposits for me and to check back.

I have been using PayPal for many years. I made a purchase from a company on FB, & when I received it, it was not what was advertised or expected. PayPal advised to contact co., & I jumped thru their hoops to no avail. I spent over an hour trying to do a dispute resolution online, but kept getting kicked out. I sent an email asking that a live human being call me, but got a chat room instead. So, my advise to anyone considering this co. to look elsewhere. They are fine until there's a problem, then you're on your own!!!! If I could give no stars, I would!°°

I would not trust Paypal to do anymore large transactions from this point forward. I purchased an oxygen machine through Paypal so that I knew that I would be protected if the company I was buying from was to try to scam me. They did in fact scam me and sent me a broken machine for almost $500 - the whole time promising me in several emails that they were not overseas - they specifically told me they were in Arizona. When I tried to return the package they made me jump through ridiculous hoops (had to send several videos of the machine not working to PayPal and Varon) only to hand over the money to the oxygen machine scammers (Varon) in the end.

I found out someone made an account with my email, a false name & some strange phone number that isn't mine. I secured the account after a phone call. Then later on I tried actually using it for the 1st time but got scammed through PayPal losing about ~$100 because I used PayPal while drunk (I self medicate because I was ** in the military) the 2nd time I made a donation to the March of Dimes since my twin brother was the 1st baby in the world to have fetal surgery, they're my go to organization for donating funds since they covered my mother's entire hospital bill & my twin brother's surgeries.

Blatant thievery with no excuses or reasons. Paypal now has turned into a criminal organisation. I have to contact my bank now and pay a fee to block PayPal from randomly stealing my money. People should be in prison for this. Absolutely disgusting.

Totally authoritarian organisation, customer has no control over PayPal's high fees, no chance to close the account on web, in app, NO way to contact the customer service. They pretend I have $25 in my wallet, why I can't close the account. See screenshot. Easy to use only for people who has no other choices and don't mind the high fees.

Paypal, in my opinion, is a criminal organization. They will withhold your money at any time they choose. You have no control over your money whatsoever when PayPal holds it. I cannot understand how a company like this is allowed to exist. The only difference between PayPal and the mafia is the mafia dresses and acts much better.

Paypal is THE WORST COMPANY EVER!!! I am a victim of IDENTITY THEFT and someone stole my personal information, which compromised my credit reports. I then had to freeze my credit reports with all (3) reporting agencies, place fraud alerts on all (3) credit reporting agencies and file several police reports. I also filed a case with (FCC) and Social Security, etc. Even though Paypal KNEW who stole my money ($195.06) and told me the person’s name, launched an open investigation and ruled in my favor for my money to be refunded…they took FOREVER to refund me my money and I am STILL WAITING for them to issue a refund.

Your credit card usually provides excellent protection against fraud and other consumer issues. Paypal Balance DOES NOT. I recently made a purchase with paypal and never received what was ordered. First of all very difficult to communicate with paypal- no customer service. Then they never refunded the amount paid. I really don't ever want to deal with paypal again.

Member since 2003 without any issues. One bank account issue and my entire account is completely put on hold. For $3.26 as some type of USD-CAD chargeback. Phoned customer service several times and could not rectify. Paypal "customer service" (and I use that term lightly) screwed me around and kept me on hold for literal hours, just to be disconnected and no one to phone or email me back. Each time you need to start at step one and explain to the Skynet computer program that is the gate-keeper. Once you get by that piece of garbage, another piece of garbage answers the phone without a care for your time or any efforts to help solve your issues.

For a week I have been trying to close my account online. It is difficult! You are offered to send an email or call 1-866... Good luck. In addition, do not apply for a PayPal credit card. There is no benefits offered with this card. I have closed the credit and the account. For many reasons, do not join this big tech's bank or credit.

Paypal supports fraud and I've got all the receipts. I am a paypal consumer and seller. This experience is from a Seller's perspective who pays fees for the protection Paypal alleges it offers. On October 5th a customer placed an order and received her file. I have download records showing she downloaded the file. Four hours after she purchased, she filed a dispute stating she didn't receive the file. I provided proof she did, but also attached the file to my response with Paypal. So Paypal literally saw the file given to her. I also reached out to her, resent her original email and link as well as attached the physical file itself again. The fraudster didn't respond when she realized she was caught.

I received a email from PayPal on 8th September 2022, "You authorized a transaction. Money won't leave your account until the beneficiary company processes your order." Also a message "Instructions to merchant" "You haven't entered any instructions". I immediately called Paypal on the 8th September and asked them to STOP payment for the renewal, I was told by the gentleman that unless I authorize Paypal, money won't leave my account and that he will take care of it. But on September 13th Paypal took money out of my Bank of America Account to pay the subscription that I wanted to stop payment on.

I applied for credit card (already have a credit account just wanted physical card for everyday purchases). They approved me for an amount much lower than my already open credit account so I asked PayPal to raise limit or close. They would not raise limit so I asked them to close the recent opened account and they CLOSED my credit account that I already had for years with the higher limit. Would not re open and would not even just transfer limit to the new account when it was THE COMPANY'S FAULT FOR CLOSING WRONG ACCOUNT. Terrible customer service. Asked to speak to supervisor and was told they would not speak to me, seriously?!?! Will be closing all accounts at this point, not worth giving them my business.

As a buyer, despite the promises made, when you complain about an item and request a refund, the case is always dismissed, or is found in favour of the seller. As a seller the fees are extortionate, and when items are sold via eBay, a massive chunk of the money is swallowed up by their combined fees. Customer Services is almost non existent, and in my experience, is never able to address the issues. When you find no authorized transactions, they never investigate, and demand evidence you are unable to supply, so refuse to refund or investigate.

After 20 years, I have now closed my Paypal account, because they had, quite unbelievably, let the scammers into my account then denied all responsibility. $200 lighter, I am absolutely horrified that such a lawless and autocratic operation is still allowed, in this day and age. Luckily, there are so many other ways of conducting my business nowadays, which is exactly what I intend to do.

Someone broke into my PayPal account recently, put his name as well as his debit card last four in my list of banks, and stole $210 from my USAA checking account. When I saw the violation and contacted PP, everything went downhill fast. They are horrible when it comes to trying to retrieve my money and get the thief and his card out of my account. I am finished with them.

I have been a business Paypal customer since 2002. I recently tried to change my user name from my closed business to my real name. They froze my account saying my information didn't match their records. They have my email, banking info, address, billing and shipping info and my SS number. Still not good enough. Said they don't have my name on anything. How is that possible with all the info they have on me. My account is frozen. Can't send or receive money, can't close the account and can't use my banking info to open a new account. After 20 years as a customer, I'm left in limbo. VERY, very unhappy.

I placed an online order for merchandise on 8/26/22 at theplayah.com site. It asked for PayPal payment only. After I submitted the order through PayPal, PayPal sent my money in cash directly to a scam person without my knowledge. I received no confirmation email for my order from the website nor any merchandise from them later. Apparently, it is a scam site yet PayPal helped them to process my payment without telling me the payment in cash was directly sent to a scam person. When I called PayPal immediately that day, PayPal didn't help to stop the payment but said my Discover card would dispute it. Then Discover refused to dispute!

I've used PayPal since they were a small company, well before the eBay purchase. Had some good, mostly bad experiences. The most recent and last transaction was everything bad you've ever heard about them. On August 4 I received a charge against my account for $59.96. I tried to dispute it while it was in the pending stage, but PayPal wouldn't allow that. Anyway, on 8/6/22 I filed a dispute stating I was unaware of any transaction with this merchant or this amount. My claim sat UNTOUCHED for over 3 weeks, at which point they requested more information about the item in question - somewhat difficult since I had no idea what the charge was for. Over a series of days, I went through the PayPal House Of Mirrors - phone tree - disconnections - delays - unfulfilled promises, something I see many others experienced. It is a system devised to frustrate the injured party to the point of giving up.

I received a USD transfer in and it seems to be impossible to get it out without extortionate fees. To any other currency or bank account about 3% of the balance. It’s a large amount so this fee is several hundred dollars pretty much for nothing. It seems they have even introduced a 3% fee for a USD domestic transfer to another USD account. Even with traditional banks, such transfers are usually free, not taking 3% of the balance or forcing conversions for another 3%. The company is engaging in dishonest and monopolistic behaviour.

On August 16th I purchased from Sephora.com using PayPal. On August 21st I returned 2 products using Sephora's prepaid mailing label. On August 24th I received confirmation that Sephora received my return and the email stated "Your refund will occur within 10 business days." Normally after I receive this email it is followed by a "you have been issued a refund" email from PayPal which was never received. It has now been 13 business days and after opening a case with Paypal they felt I didn't have enough evidence for my refund and closed my case.

I’m a long-time customer but no more. Basically since the day they started. I’ve never had one incident where I’ve been disappointed with PayPal until recently. I purchase a pair of smart glasses through PayPal by a company called Mercari, bad mistake. Because I seen a young man at the gym wearing a pair of these, and he showed me how they work, must admit I’m a tech nerd and just had to have a pair.

Paypal takes and returns the money that was transferred to you back, at the request of the scammers. And they call it the protection of the buyer or the seller, it does not matter to them. The main thing is to steal your money from you. Accompany it with their ridiculous, standard messages devoid of logic.

We have used PayPal as a payment Option for our small business customers for 8 years. We've literally had millions go thru PayPal with never a problem nor a complaint. We recently advised our customers that we prefer another payment option. Yesterday we found out that PayPal is holding our funds in which we paid them 2.99%. After being on hold for 35 minutes we finally got a live person. We inquired why were funds we usually received in minutes was on hold for 21 business days. We were shocked when we learned that PayPal decided since we were using another preferred payment option for our customers that our company was now considered at risk.

I have an exchange student living with me and Paypal has restricted his account with no reasoning. We have called for 8 days straight and spoke to many people who could not help, every person keeps telling us something different. The worst was tonight. A manager at Paypal Rebecca #**, spoke to me in the worst customer experience of my life. She even said to me, "You sound educated, I don't understand why you are not getting this." This is unacceptable and Paypal should be ashamed having someone like this work for them in customer service.

A fraudulent charge of > $500 was on my PayPal account. The scammer even admitted to the fraud in a private message in the PayPal app. Not only does PayPal refuse to look at this admission, but they continue to allow this scammer to create fraudulent charges against other innocent PayPal users around the world. PayPal doesn’t care that I spent the last five months in hospitals and medical offices trying to survive. They seemingly only care about facilitating scammers. Remember, behind a company name is a Board of Directors who facilitate thievery to help support the company stock. Don’t become a victim — stay far away from this fraud-supporting company!

It's kind of ironic that PayPal will take their portion of a transaction (over $200) yet put your money on hold for up 21 days. I've called customer service and have been on hold for over an hour. Tried to use the resolution center and get a message that says to try back later because "something went wrong on our end". When you try to clear the monies I get a message that says "we're experiencing technical difficulties". This whole system sounds like they collect money, sit on it for several weeks (maybe collect interest on it?). Not a bad deal for them but makes it hard to depend on reliable income for goods or services that you've already provided. They claim that it's because we're a new account even though it's been in business since 1985. While "new" to PayPal I'm not sure that we'd be around that long if we were doing shady things.

I had an unauthorized charge recently. Immediately filed a report. Changed my password. Did all they required. I have repeatedly emailed and called and all I get is responses that have nothing to do with my issue. The call center, in whatever foreign company, does not know what they are doing. So now I decided to close my account. When you FINALLY get through you get more delay tactics. Waited 5+ mins. for someone saying they couldn't close my account and had to pass me on to someone else. So more waiting on hold. I truly believe all these delays are intentional!!! I will never use PayPal again.

That's what happens when you outsource, no one cares about good customer service, I was transferred 3 times until I reach a manager, he couldn't help me either and decided to hung up on me, never received a call back, never got my issue resolved... Paypal customer service stinks... PERIOD.

I bought a clothing item using PayPal. It shipped from Canada. It was not as described so requested a return. The company said would only give 30% refund so I raised issue with PayPal. PayPal said send, "We negotiated full refund if you return item to them." I sent it back which was spendy due to international shipping. Then once company received item PayPal stated they denied my claim and issued 0$ refund. So I paid for item, paid for shipping and have no item. Total scam… don’t use or believe anything ShopHelp or PayPal say!! Buyer beware! They must have shady deals with shady international companies!!

They are all about the cash. If you receive damaged items from a seller they make it very difficult to make things right. If they do the right thing it means less money for them. You can provide all the photos you have and it's not enough.

banking information.

I came on hard times from being out of work due to Covid and injury. I had to sell some personal computer equipment and the only money sending option for me and the purchaser was PayPal so after the purchaser received the equipment they paid me $12,000 friends and family option. Paypal froze my money. They say for 180 days. I called them until I was informed that there is no specific explanation why and that there's nothing else to say that they won't release my money until the end of the 180 days. Due to them my last chance to save my business, my vehicle, my home and my family was destroyed.