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PayPal Reviews
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I stopped using PayPal years ago because they wouldn't refund $300 to me from a fraudulent charge no matter what. eBay took my side but PayPal did not. I heard that eBay doesn't do business with them anymore. Anyway years later I had to open a new account with them in order to send money overseas to my daughter that moved to another country. Just a couple months into having a new PayPal account someone sent money to themselves with a reoccurring "subscription" to keep getting that money.
I reported it numerous times through phone calls and through the resolution center and through messaging. Each time they said that it wasn't fraudulent and that they would not do anything about it! Anyway I closed that bank account down so this person couldn't steal my money and now PayPal is putting my account in the negative. It feels like history repeating itself. Never again. I will keep fighting this but I don't think it'll get me anywhere. They basically tell you that you're a liar and will do nothing to fix it. It's extremely bizarre business practices.
Ran into a shipping scam where they send you a different shipping price (in my case $600) than what was on the invoice ($30). AFTER I already paid for it, and if I didn't pay the $600 they won't ship the item. Obviously, I didn't pay that and after the seller stopped responding to me I went through PayPal's resolution center and opened up a claim to get the money I paid refunded and sent them the evidence of the scam. Took them 2 weeks to side with the scammers and tell me there was no billing issue and my claim was closed. PayPal is great until it's not.
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After earning $17, I discovered the only access was through PayPal so I opened an account. They wanted me to attach a debit or credit card to the account, even though I had no intention of spending more than earned through Honey. Then, with no reason, they said they had closed my account and I have no access to my money for 180 days and could only say it was based on my "use." I can only guess it is because I have anti-tracking devices on my computer. I am a retired disabled senior citizen so cannot be due to any "activity." So, after all of the "dollar here and there" of earning, Paypal/Honey took the money back and will require more invasive requests for documentation if I want the $17. Lesson learned. I will never use Honey or PayPal again. Enjoy your $17, stolen from a poor old person.

I recently noticed unauthorized transactions in my PayPal account pertaining to PayPal digital gifts. I called PayPal and asked them for a refund. The customer service rep put me on hold for few mins and came back and said that those transactions were in line with my PayPal history and won't be refunded. Inspite of me telling them several times that my account has been compromised and someone else has made those transactions in my account, they refused to act upon it. I am closing my PayPal account. The worst experience I have had with any payment company.
Transaction date 03/12/2023- I received a payment through PayPal friends and family, the amount 812.00 dollars. I added a new debit card with a new bank to the account. When I attempted to transfer the money Paypal informed me that they will hold my transaction up to 72hrs due to needing to "REVIEW" it. At the same time while in the app it told me I could expedite the transaction by taking a picture of of ID and also a selfie, which I did. The transaction was STILL place on hold.
My issue with paypal is they NEVER hold up SENDING MONEY, they always hold MY MONEY from transferring. I suspect that it's about FLOATING monies for profit. The support center told me it was about insuring my safety, #1 I logged into my account, #2 I sent my ID, #3 I sent a selfie, #4 I have been with Paypal for 20yrs, #5 there is NO way they would refund me on a Friends and Family transaction if I made a mistake.... And lastly WHY would I be depositing funds into my OWN account????
PayPal has one of the worst customer service experiences I have ever had to contend with. I tried purchasing items from one of their merchant's websites and loaded my account with the appropriate funds. Upon clicking on the checkout button, the transaction failed and I was asked to verify my account with the national ID photo. Upon doing so, my account was permanently banned without reason. Getting in touch with customer care to ascertain the reasons why has been a pain and when I finally got a response, this is the reason they gave "Internal Security Reasons". How can such an organization treat customers like this?
How can such a huge "business entity" be so customer unfriendly? PayPal is one of the worst ever companies that provide any form of intelligent informed or easily accessed customer service! Their computerized phone system makes it pretty much impossible to get anyone to help. The customer service employees reply with answers that are pretty much as inaccurate as the computerized phone and online help assistant. I have fought unsuccessfully with PayPal for about a month and still my problems were never fixed, never correctly or intelligently addressed, always blamed to be something other than PayPals glitch, which it is; Paypal ignored my preferred payment choices and choose their own without informing me or allowing me to approve or deny. They have cost me endless amount of time, anger, stress and financial loses in various transactions.
Without my permission they have sent a charge to my $0 balance bank account. I have a late rent payment out there floating around with extra late fees now because they did not allow a usual and often long time performed transfer of funds this month saying what I was requesting was a security risk which I fought unsuccessfully. It was to my son with the same last name even. They ended up doing the pymt as a check after a few denials but never told me they were doing a check, never gave me the option to cancel and deny and if they did I could have gotten the cash and paid it right away!
They won't remove a very old Mastercard from my acct. They won't link & allow me to use a new mastercard which I've set as my preferred pymt method. They ignore it and choose on their own without notification a different way to charge my purchases. I'm losing 1% cashback due to their errors & I can't get it fixed with them. Their wallet and my wallet are two different things; they should be the same. I say my issues are A-B-C: they ignore those issues and give me answers D-E-F! They are awful! Use other payment sources! Venmo or Zelle? NOT PAYPAL!
Had a payment from Ebay denied, called credit card company, they said no issues with the card, but they did have a fraud alert saying the item was entered 4 times. I only clicked the button once, so maybe Paypal submitted it multiple times, who knows? I had just bought something using the card minutes before this with no problem. After hours on the phone with card Co., verifying everything, finally got off there and tried again... same issue. Then bought that same item from same Ebay seller using my card directly and it was fine.
Called Paypal, told the man I was not happy and nothing I said was directed at him.I did not berate him, curse, or say anything offensive but he hung up on me while I was explaining. So called again, started explaining to the lady who insisted it was the credit card, and again she hung up on me. How can any institution that handles financial transactions be allowed to continue in this way? Done with this SCAM of a company.
Whenever I have to transfer money using PayPal, my heart sinks. Even as a guest, because "Payment via PayPal" as a guest never, ever works, after processing the payment I always just receive some random error. So, okay, though this is what I've been dreading, I guess I'll try to log in. Oh but no, despite the fact that I use a password manager with the most up-to-date password there (and have this problem with zero other sites), the password is "incorrect" and I have to get it reset. Fine, what did I expect?
After waiting upwards of ten minutes for PayPal to send the verification code, I finally manage to log in and discover that all of my most up-to-date banking information is missing, as if it was never there (though it WAS!) and all that remains is a bank account that hasn't been open since 2006. What gives? Okay, well, anyway, I'll re-add the valid banking information. Oh, I can't? What's the problem, "click here to find out" I see, uh huh, okay, better click there then... Wait, you've just taken me back to my dashboard. This tells me nothing. Well, let's get rid of this 2006 bank account at least. Oh I can't? I need to send pictures of my ID etc. etc. etc ...
After a while, I check the clock and realize an hour has passed, I am just messing about with a glitchy service that seems dedicated to raising my blood pressure, accomplishing nothing because there is always a new obstacle. The end result of all this aggravation will be me continuing to not be able to use my PayPal account, and not being able to make the transaction that I started with, which should have taken five minutes total. After all, that's the time it takes me with every other payment method I've used on the internet.
Conclusion: There is a reason I greet being required to pay for something using PayPal with dread, and it's because I've been to this rodeo before and I know it won't work out, or if it does, it will do so only after eating up a disproportionate number of daylight hours. Somehow, someway, the "service" will find a way to turn this into an all-day festival of frustration.
PayPal sounds like your friend who helps you pay. In practice, it's more like Pay Bully who steals your lunch money--though, to be fair, instead of stealing your money, it "merely" steals your time. In this case, I've decided not to complete the transaction that started this whole mess, because it was optional. However, I live in terror of the fact that someday again I will find myself being forced to try to process a transaction through PayPal. Maybe next time it will be something necessary, and I'll have to cancel everything else I wanted to do with that day merely so that I can unwillingly cosplay in an episode of Black Mirror. May that day be far away. May it never come. Let us pray.
Out of nowhere, they decided to permanently limit my account based on their “reviews”. No reasons given whatsoever, I had called to inquiry with no luck. And now, they are holding my money for another 180 days before they would release it back to me! Such a thief….
PayPal author review by ConsumerAffairs Research Team
PayPal was founded in 1998, and eBay acquired it in 2002. The company now has nearly 200 million active customers, and in 2015 the company hosted approximately 4.9 billion transactions. Customers in more than 200 countries can use the company’s services and hold money in their accounts in 25 different currencies. Consumers can use the service to transfer money to other individuals, pay bills, make online purchases, make donations and obtain financing.
Online payments: Consumers can use PayPal to check out on millions of websites. Those who are uncomfortable putting their credit card information on lots of different sites can pay with PayPal, ensuring their information is stored with a single company.
Credit: PayPal Credit is the company’s financing option, which lets customers have flexible payment options. It can be used online, in stores and even to send money to someone else. Availability is subject to credit approval.
App: Using the PayPal app, customers can make purchases in brick-and-mortar stores with their PayPal account, send money from their mobile device and check out with PayPal when shopping on their device. The app is available for Apple, Android and Microsoft devices.
Recurring payments: Consumers can use their PayPal account to set up recurring payments for subscriptions for a variety of services, including Spotify, Netflix, Angie’s List, match.com, ancestry.com and more.
Fees: Customers do not pay fees when they make a purchase with their PayPal account. When consumers send money to another individual’s PayPal account and use money already in their PayPal account or in a bank account linked to their PayPal account, there is no fee.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
PayPal Company Information
- Company Name:
- PayPal
- Website:
- www.paypal.com
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