PayPal Reviews

I have been a member of PayPal since the 90s when I had my own business on EBay. Now as a consumer I have had several run-ins with items never sent to me that I paid for through Paypal. I have their buyers protection, and I was just on the phone with their customer service for 5 minutes max, and they're going to refund my money because I have that protection through them, and the more I buy through PayPal the more I know it's such a good deal. They have your back! The phone customer service is courteous and informative and gets the job done! Also, they have the pay four plan with no interest at all. Just divides your larger payment into four smaller ones. 100%!

I love Paypal. I have been a member for many years over 20. They have helped me through many cases. I advise anyone who shop online to always pay through paypal please 🙏. Because there are too many fake websites out there that can’t be trusted. And for any reason you don’t receive your items or you don’t get what you purchased you can go through paypal and they will argue your case and contact them for you and issue you a refund. So please when ordering item go through paypal to purchase. They also have it to where you can pay later. The only down fall is when returning items you have to pay for your own shipment to send back. But you will get most of all your money back. Love this company to pieces. They have got me out of many disputes. Thank you PayPal for saving me.

PayPal is actually one the most intuitive and well designed suite of financial services that I have ever seen or utilized. The issue many face is they do not give themselves the presence and time to realize how thoughtfully designed it is to be able to manage literally ALL of your money from dozens of revenue streams, if not more, from all across the globe. It's pretty awesome actually. Just take some time to clock on everything and read and it will all make sense.

I am reviewing the current customer service I received via phone. I was on the phone with Paypal customer service as a guest because I was unable to access my account that I had not used for a while. I had outdated information on my account making it impossible to access (retrieve password). I was unable to verify my account by all the ways presented. I talked with two very nice customer service people who tried to help me gain access to my account. (I give Elizabeth and John 5 stars.) I was listened to thoughtfully, questions were asked for clarification, several attempt were made to help me gain access and when nothing was working I was given an option I could live with. I am satisfied with my experience in that there was a resolution to my problem even if not the one that I sought after.

Thank you PayPal. I ordered two beach robes that looked amazing in an ad shown on a legitimate and well known ideas pinboard site. The beach robe website appeared legit. Around 3 weeks later when nothing had arrived, I researched the beach robe company, and found many warnings to avoid it at all costs. I first wrote to the company and didn't receive a clear answer, so then wrote to PayPal with my concerns and adding links to websites warning consumers that the company was a scam. PayPal checked it out, and within 48 hours I received a refund! Thank you, excellent service!

I haven't gotten to the final decision on yet another bait and switch company fraudulently selling items far less than the item as advertised. I keep getting duped rather than being suspicious why I am tricked into processing payments through PayPal because other payment choices don't work. This puts PayPal as an accessory to this illegal practice. I should have learned from the past but sometimes it was convenient to use PayPal. Never again.

Paypal canceled my debit card because of possible fraud which was good on December 28. Today's date 01/20/26. Still have not received my replacement. Called on the 15th of January. They said it should be in the mail today No Card. Called again on the 17th of January. Then sent a replacement card through FedEx I said great finally. When I opened the FedEx envelope addressed to me it had some other. Customers name on it. Called again. And the representative said it been mailed out on the 17th and hung up. Now I have to wait again because they emailed it.. It will be over a month for a replacement card. Crazy.

I contacted PayPal about them not using my designated preferred card. After having issues before and as an occupational habit, I documented everything and took screenshots. They basically kept bouncing it back to me like it was my fault. I repeatedly told them I had proof that I already had a preferred card set and I do not need instructions on how to do it. I was then basically accused of lying, never once being asked for my screenshots. They are very rude and unprofessional on top of the fact they did zero to resolve my issue and took no accountability. Furthermore, their choosing a card at random could've inadvertently overdrawn one of my accounts. I've used their app for years without issue and was sincerely reaching out to resolve this. We have now removed all of our accounts and will use another payment app going forward. Ridiculous!

Be careful with PayPal when you need to request a refund from a fraudulent company. PayPal makes you fill out a series of forms, asking for all the transaction details, including the amount of money you want refunded. In the end, PayPal only refunds the shipping cost, ignoring the total amount requested. They don't even bother to verify the information you provide! If you have a claim, it's better to call them directly and not use their online system; it's a complete joke. Oh, and if the case is closed, they won't reopen it. PayPal doesn't care about continuing to work with fraudulent companies, and ultimately, the customer is the one who loses.

Full of Scams and scammers. I noticed they put the good reviews at the top and let the truth about how horrible their service not be shown unless you scroll down. There are more people who disagree with PayPal than agree.