PayPal Reviews

First off if a company is not doing right business they should not receive any stars. STOP trying to appease and let the truth rule out.. PayPal is running buck wild with other people's money that we have earned.. And the little piddlings that they hand out doesn't match what they steal from consumers.. It's considered Fraud or embezzlement... And they don't transfer any funds before you've received those tiny deposits to confirm your bank account. And that is the case with me.. Thank goodness it wasn't a large amount. The only thing they have going is their size and the underpaid foreign staff handling all the grunt work.. I'm DONE with their crap... Peace out.

I've been using PayPal for close to 10 years now. I get denied refund because seller proves to PayPal that we received the item. It always happens with the same tracking companies it seems. 17? Couple others. PayPal doesn't show me the proof. I use to tell everybody PayPal is the best because they back up the buyers. I'm not a liar or a cheat. I've had more than one seller not sending me my items Irrigation system, Projector for kids room. PROOF OF MY DELIVERIES. I could send photos of EMPTY space I didn't get what I ordered. What really sucks is PAYPAL is letting the overseas buddies cheat us.

I recently found two fraudulent charges on my PayPal account. The charges are $39 and $288 from a company called MEMOWRITE but the charge in PayPal is listed as Innodiets. I filed fraudulent charges with PayPal. Within hours I receive a denial from PayPal saying there was no evidence the charges are fraudulent. I called PayPal and the rep said he was resubmitting it as Item not received. He said although these are fraudulent charges, refiling as item not received is a work around they have found to get it refunded. He also informed me the $39 charge is for a monthly subscription and he was canceling it. Today I received another PayPal denial "there is no evidence the item was misrepresented." Now I have filed a fraudulent charges claim with my credit card company. As soon as this is resolved, my 26 year history with PayPal is OVER!!!!

PayPal sent an old address. 4th time they have done this. Tried opening a case against paypal and they said was my fault or shippers fault neither of which is true. The blame falls firmly on their shoulders and in trying to contact them you have to work your way through their AI system only to get a condescending member of society. Fix your systems Paypal.

PREDATORY INSTITUTIONAL FRAUD: PayPal Betrayed My 7-Year Loyalty and Hijacked My Personal Funds After I Spent Hundreds of Thousands of Dollars on Their Platform! While every person ultimately decides what they choose to do with their own finances, I am sharing my direct, harrowing experience to warn this community about the reality of dealing with PayPal, Inc. Do not trust this company with a single penny of your money.

I won't even want to give One Star if I could. I had credit of $112.02 in my account and I haven't used my account for three years. When I logged into my account recently, I found out that Paypal took all available money that I left in my account. A female rep told me that they emailed me a notice saying that if I don't access the account in three months, they will send the money to state treasurer. For over 25 years of being a Paypal customer, I never aware of this policy. Also, why Paypal never mail me a written letter to let me know my account credit will be taken if I don't access to it. I will never use Paypal again in my life as their customer service was terrible!!!!

Horrible company, horrible service. First - if you have outstanding credit with them , they make it impossible to pay it off unless you pay it lump sum. They tweak their APR to trap you into ending pay pay pay. Second - customer service sucks. I was being charged by the merchant out of the blue for the account I had nothing to do with. I provided proof, and they sided with the merchant! Just giving money away to keep you in the endless loop of paying for internet, which is as high as 30 percent!!

I am extremely disappointed by PayPal's handling of this matter. Yesterday, my partner, Candy, authorized a transfer of approximately **$25** from her PNC Bank account to her PayPal account. Instead of processing the amount she authorized, PayPal transferred **$75**. Today, the exact same issue occurred again. She authorized a transfer of $10, yet $50 was transferred. I was physically present during both transactions from beginning to end. I personally witnessed the amounts that were entered, confirmed, and authorized. The amounts that were actually transferred did not match the amounts that were approved.

Absolutely INSANE to see SO MUCH dissatisfaction across EVERY review platform about PayPal, and it seems like they couldn't care less. I'm just as annoyed with them as I am with all the people who do not boycott their service. I will make it a point to NEVER use this platform again. So.... A client of mine made a transfer to my account. First transfer I ever had on this account btw. PayPal thought it was a great idea to suspend my account (probably because I'm currently out of my home country.... Is it not PRECISELY the role of an online payment platform to handle transfers across borders smoothly????)

Absolutely horrible!! I had a recurring payment on a service I only agreed to use once. Despite me contacting them, Pay Pal kept refunding me than paying the merchant again and again. After I had canceled the service. Then put the onus on me to give them more and more information. I attempted to cancel my account SIX months at least after the issue and they still had to 'escalate it to their back office' and asked me to keep checking my email. On top of that, they sent me a credit cared I never wanted nor asked for. I canceled it last September 2025, It is now August 2026 and I found an email in my junk folder that it was still active! IDK where this company went wrong. I used them for years and years confidently. I am a nurse so please trust I am not in the business of a 'revenge' review. DO NOT USE THEM. If I can save anyone from going through an exhausting, unnecessary experience as I have, I will.

On July 13, 2026 I opened an invitation in my gmail account from my sister that turned out to be phishing. The one resulting problem I encountered was significant – my PayPal account was compromised and someone ordered thousands of dollars of cell phones from a store and charged my bank account. Unfortunately, my first call was to PayPal. I had assumed that as a technology company PayPal would provide great support for its platform. I had no idea how mistaken I would be. PayPal would not hold or stop the transactions and someone in another state received the telephones. Within several weeks, not only had PayPal taken an unacceptable amount of time to review the transactions, they would not say that the transactions were fraudulent.

Horrible. My account was permanently discontinued due to problems with the account. I have called, written, at least 3 times. Once talked to someone in CS who promised to get back to me but never did. I still have NO IDEA what the problem is. What a NIGHTMARE THIS COMPANY IS. Absolutely horrible & non-responsive to my legitimate customer needs.

I recently tried to re-activate my PayPal account - Hadn't used it in several years but decided I might use it again. I found my account PERMANENTLY DISABLED. Their chatbot told me to close the account, then re-open it. Tried to close it, told I'm not allowed to even close the stupid thing! Talked to a live person who merely restated I can't use the account and I can't close the account. Apparently because it had been dormant. Great way to do business...

I can't say enough negative things about Paypal. I was living abroad in Portugal and was directed to the Paypal site to pay a shipping company for a move back to the United States. The vendor was paid "twice" in Euros which was the appropriate currency but clearly an error in making a double payment. Apparently, they can make an "advance" without the consumer's knowledge or in association with any of my credit or debit cards. I was unaware of this advance, which was equal to the payment I made, several months later I received notification that I had a debit balance in dollars due to the second payment.

WARNING - DO NOT USE PAYPAL - PayPal allowed a company to steal money from me. After a charge came through (from a company I had done business with) that was not authorized, I contacted that company and didn't receive a response to I contacted PayPal. I never expected they would allow this theft. After my dispute was moved around to different departments, I finally received notice the dispute was denied, and I need to WRITE A LETTER to request documentation for the reason they denied the dispute. (Ridiculous - but it's part of the cover-up, PayPal can say they didn't receive the letter, or whatever documentation they have - which is nothing - was lost when they mailed it back to me.) This is theft, and PayPal will do nothing about it. WARNING - USE OTHER FORMS OF PAYMENT. YOU HAVE NO RECOURSE WHEN A FRAUDULENT CHARGE SHOWS UP.

I have just started collecting through PayPal. The first few times, I was able to use my money for purchases. Now I can't find my money that I recently received. So they did something without me knowing, and now I can't find my money. Get a grip, PayPal. So now I have to find my money before I close the account. More trouble than it's worth. Three payments lost.

PayPal will not refund money to me even though the company has assets seized by the FBI due to fraud. At this point, PayPal is now an accessory to a Federal crime.

I hate absolutely hate PayPal. I could have sworn that I closed the account the last time I received money and had to go through hell to receive my funds. I have verified with my driver's license and face ID, I still cannot link my account to retrieve my funds, this happens every single time. Not to mention there’s more protection for the customer than the account holder. I’m the one that’s paying you. It’s one thing to protect us from fraud, however, this is ridiculous. It should not be this hard for me to retrieve “my” money.

Do not use PayPal if you are using it for consumer protection from fraudulent companies. PayPal always sides with the scam company without really even looking into what happened. They appear to be getting money from these fraudulent companies, because they sure won't do anything to shut them down, even while knowing they are fraudulent. Then they side with said companies and make appealing the decision so difficult you can't file an appeal. I live in an apartment complex. The company said they delivered my package to or around my garage. I have no garage. PayPal won't even take that into consideration.

I quickly canceled a payment of $69.99 when I realized that the offer was a scam. PayPal paid it out anyway. I never received said product which PayPal paid out for the canceled order. Trying to open a claim case and receive resolution over the past year has been impossible. I thought PayPal is supposed to protect consumer purchases. Seems not. Naturally, I can't use PayPal now as my account is in a deficit, and I can't close the account, and I can't get rid of PayPal. Hucksters.

PayPal’s customer service has been extremely frustrating. I have been unable to link either my bank account or card, which means I cannot make payments online. The process feels unnecessarily difficult, and getting support has not resolved the issue. When I contact customer service, I am passed from one department to another, each saying, “We don’t handle that here.” No one takes ownership of the problem or provides a clear solution. Because of this experience, I will not be using PayPal again.

I’ve been a PayPal customer for over 20 years, and my dispute (Case ID:**) has been completely mishandled from start to finish. I’ve been given conflicting and inaccurate information by multiple representatives. One told me the seller never responded. Another told me the seller did respond and that the dispute would be resolved on July 18. Most recently, the last person I spoke to on the phone told me the seller still hadn’t responded to the follow‑up and that I would be receiving my refund. I have been told this several times, yet I still have no refund and no update.

If you are a merchant looking for CC processing. RUN. They prevented me from making any withdrawals before I collected a single payment, after I had spent thousands on API and webhook integrations. They didn't even give me the opportunity to do anything wrong. Yet, I was still able to collect payment. It seems like merchant sales and any support is trained to waste your time, they will lie about being able to help and then disappear. It's very strange.

I have been a customer of PayPal since 2009 and have never had any issues with them. Whenever I made a purchase through the ‘buy now, pay later’ method I honored my obligation and made timely payments until the item as paid in full. If the item was returned within the seller’s specified period, the payments were either refunded to me or the transaction was a ‘wash’ because the seller was honest to report to PayPal the item was returned.

Bought a black T-shirt with biker art from an online company called Shein. It took forever to ship and all of a sudden a FedEx Tracking number showed it was in Oklahoma, and showed it was delivered. It was delivered to a completely different zip code, which should have been enough. The picture on the FedEx website was not my porch. PayPal sided with an obvious scam. I will keep PayPal to use between family members, but use a credit card for online purchases.

Been a long time, Customer with PayPal only second to my credit cards as I can dispute those transactions. Up until recently there wasn’t an issue with PayPal while I’ve only disputed one and that was years ago, but hey. Paid for merchandise through PayPal that was shipped through from China. The only tracking number I got was a Chinese tracking number. The vendor states that it was transferred to the United States Postal Service. Anybody with half a brain knows that packages do not travel through the United States Postal Service without a United States Postal Service tracking number. When I informed PayPal that it had not been received, they refunded half and then declined the second half which I still don’t understand because both items were supposed to be in the same box.

They deactivated my account because "They said" my Id wasn't full. Yet they have 2 mails for me and I didn't receive the request to fix it. Now I can't delete any information.

Had an item I purchased on EBay and product has wrong description! Asked PayPal resolution dept to step in and it’s still not resolved 2 weeks later. Even though I returned the product to seller and provided all the info to PayPal. I had to pay for return label ! Their live chat and process is horrendous seems like the operation is in some 3rd world country! Disappointed.

I had ordered several t-shirts from a company that is in another country. Up until recently, when I filed a complaint, it was fast and exhaustive. The PayPal experience was horrible. PayPal kept the communications between that company and PayPal, and since I had no idea what the company had said, there was no way I could find out what their problem happened to be at the time. I ordered a hoodie and 6 T-shirts. Since my shoulder size is larger than the average male, I needed the shirts in size 3XL. What I got was shirts that could fit maybe a 6th. I took pictures with my normal 3XL t-shirt, and I was told that there was nothing wrong. Sending the wrong size is definitely the wrong item that should have been sent. If I paid for a wrong-sized clothing item, I could either get a refund or get the correct size. Neither happened in this case.

I was cheated out of my money and PayPal allowed it to happen. I paid for a service but never used it and when I asked for a refund- they said everything was processed correctly and never refunded it.

PayPal has been ignoring me. I am trying to close my deceased brother's account and move whatever money he may have in there. I submitted death certificate, my court documents as executor over and over. They are holding up closing probate. Next step: I will close my account.

Worked fine for a few weeks. Then suddenly I wasn't allowed to use my account. They won't give me a specific, clear reason why and only use vague general explanations. They refuse to let me appeal and aren't interested in hearing a valid reason for the thing they wont tell me I did. And they are making me wait to withdraw my funds.

Updated on 07/26/2026: Hi, Back on July 12th 2026 I wrote a terrible review regarding PayPal not caring about their American customers and taking care of issues properly. PLEASE READ IT! It has to do with how Paypal is stealing people's money and are having people in the Philippines, who do not speak English well and AI make all of our financial money decisions when it comes to disputes when they need to be escalated to Paypal, supervisors in the United States to talk to the customer and come up with a fair and right resolution.

I had never even heard of YOLO Brothers until I noticed recurring charges of $49.99 per month on my PayPal account. I never knowingly signed up for a subscription with this company, and I have absolutely no interest in astrology guidance or apps, which is the service they claim to provide. Discovering these charges was both confusing and frustrating. I spent hours trying to resolve the issue through PayPal, hoping they would help me stop the unauthorized recurring payments. Unfortunately, my experience with PayPal was just as disappointing. I was told that I was responsible for how the company obtained my payment information, and PayPal ultimately decided the dispute in the merchant's favor.

I have never been so frustrated with a company as I am with PayPal. Their customer service is slow to answer questions and they seem to not have enough knowledge to resolve issue of refunding money that belongs to you. All I wanted was the $55.95 that was issued to me by a company that was paying me for my services and Paypal would not release it. Chatted with assistance and they were no help and did not resolve the issue and then just logged off the chat line from me.

I've had a business account for 16 years and all of a sudden my autopay stopped working. Thus Cancelling my account with Google and I can't use PayPal anymore. I have money in it but can't access it and I have spent 6 hours on the phone with you and no one can correct the problem or escalate it to someone who can. Shame that 16 years history with a company ends like this. Bye bye!

I purchased a Tai Chi workout from a seller in the Internet. At first I received Tracking from Pampalona, Spain. After not receiving the book, the seller send me a tracking number that I received it. I went to the post office and they told me the tracking number was bogus. I informed the seller and the sent me a new tracking number. I went back to the post office and they gave me a paper that showed a shipment from Ohio to Illinois. I confronted the seller and they said the package was lost. I asked for a replacement and they sent a tracking number that was the same as the original. After giving up, I escalated the complaint to PayPal. Believe it or not, they decided for the seller. In spite of the seller admitting that I never received it. Have robots taken over the complaint departments for PayPal? Poor customer service or non existence.

I have never dealt with a company that made such a simple problem so unbelievably difficult to resolve. My nightmare started when I reported fraudulent charges on my account. What should have been a straightforward fraud investigation turned into over a month and a half of phone calls, chats, emails, and hours wasted trying to get PayPal to do the right thing. I was transferred between departments, given conflicting information by different representatives, forced to repeat my story over and over, and constantly told to wait while nothing actually happened.

I purchased 2 dolls that were advertised as being handmade dolls and I thought were made in the USA. When I received them, they were nothing as advertised and I wanted to return them. The packaging I received showed they were mailed from Texas. When I tried returning them, I was told they would need to be mailed to China. The cost to ship them to China would cost more than what I paid for them.

I have had PayPal for years. They sent me a letter saying I was approved for their cashback card, and it seemed like a good credit card. Within the first month, I was unfortunately scammed. I thought, no big deal, credit card companies deal with this all the time. I sent in the dispute and was denied. Appealed and was denied again. Their customer service and complaint team are BOTTOM TIER. I cancelled it immediately and will stick with Chase.