PayPal Reviews

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About PayPal

Pros
  • User-friendly interface
  • Strong security measures
Cons
  • Funds held for extended periods
  • High fees for transactions

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PayPal Reviews

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    How do I know I can trust these reviews about PayPal?
    • 4,681,718 reviews on ConsumerAffairs are verified.
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    Page 1 Reviews 0 - 5

    Reviewed April 26, 2025

    Very happy with PayPal today. I use my PayPal acct to make online purchases. Today I was ordering hiking boots from a website representing itself as Vasque Boots. PayPal refused the transaction. After some poking around in the internet, I discovered that the site I was ordering from had been identified as a possible scam. Thanks, PayPal.

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    Customer ServiceStaff

    Reviewed April 25, 2025

    I have just experienced the best customer service from De'An employee code **. I had an issue that required a lot of effort and she took the time to solve it with patient and very knowledgeable with company procedures. I just hope that her manager recognize that she is an exceptional employee.

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      Reviewed Dec. 20, 2024

      My wife uses PayPal very often. She ordered a specific pet carrier as her service dog is about to be spayed… She made the vet appointment (not many to be had), she called PETCO THREE times and was assured it was on the way. It was scheduled to arrive today. When it didn’t, my wife called…only to be told it was out of stock. To add insult to injury instead of giving an immediate refund they “open a ticket.” Thank G-d for PayPal as without their immediate refund it would have been an even bigger mess potentially. Thank you, PayPal!

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      Reviewed Dec. 6, 2024

      I've been using PayPal for years, and have had zero issues. It has always been a secure way to make a payment, without adding credit/debit card info for each transaction. A couple of times, I had sleazy sellers that sold me goods that were misrepresented, and Paypal took care of me. I wish I could pay for everything using it.

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      Customer ServiceSales & MarketingOnline & App

      Reviewed Oct. 24, 2024

      I was a cheapskate and bought a $200 2 burner Coleman Stove at the cheapest place on the web I could find (1/2 off) and got scammed. Paid with PayPal and after no communication with the seller and no replies to email. I googled the seller and found them to be a scam... Even to the point that the website is now no longer online. I sent PayPal my sad story and they immediately refunded 100% of my money and they (PayPal) ate the loss. THANK YOU PAYPAL!

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      Reviewed June 22, 2025

      I have 29 unauthorized transactions from an unknown person, and PayPal refuses to help me get my money back! I am out $150 now, and I'm unemployed!! They keep trying to say that the charges are authorized when they are not!

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      Reviewed June 22, 2025

      Today I received a "red flag" from Wells Fargo about a transaction attempt on my bank account by a seller named *Robinson ** on PayPal. Upon investigating my bank account status I found 3 other consecutive money transfers through PayPal that were debited from my checking account by the same seller! I disputed all 4 transactions and made a claim report and am waiting on resolution by my bank. I will have to wait for a new card to be issued before I can withdraw money or make bill payments now. I googled the name of "Robinson **" and found she was a deceased public figure. Please beware of using Paypal because of my negative experience today (06/21/2025).

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      Customer ServiceSales & MarketingStaff

      Reviewed June 21, 2025

      Do not use PayPal for any online purchases!!! They support fraudulent companies and they take far too long to rectify disputes, they don’t reimburse interest charges that the customer endures while waiting patiently for PayPal to come up with a way to deny or delay the reimbursement process!!! The customer service team is absolutely terrible, rude and unprofessional!!! They constantly talk over you and treat you like you’re the criminals instead of the fraudulent sellers they protect!!! I’ve been a PayPal user for 10+ years and after this fiasco I will be closing my account with PayPal and never use their scamming fraudulent service again!!! Heed my warning, DON’T get scammed by PayPal, use any other service like Apple Pay or something like that, just stay far away from PayPal!!!!

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      Customer Service

      Reviewed June 21, 2025

      I would give StubHub a zero star if possible. This is one of the absolute worst experiences ever. I purchased baseball tickets for 5 people while out of town at 9:30 am. At 4:20 pm I had not received the tickets, I called StubHub and spoke to a person that I could barely understand and was of no help. Finally telling me around 5:00 that the tickets would be received within 30 minutes. I told her we were an hour away to cancel the order. The game started at 6:40, we made other plans. StubHub, aka shady company, sent the tickets minutes 6:30 pm prior to the game via email. I had not seen them because it was my understanding the transaction was cancelled.

      I purchased through PayPal and they just sent me a denial to my complaint because the tickets were sent. Wanted to add this for anyone using their company, if they would have done their research the result should not have been a denial. We are out $150 including parking and do not plan to use either company again in the future. Hope this prevents others from having the same experience!

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      Sales & Marketing

      Reviewed June 20, 2025

      I tried to buy a product online. Put in debit information and submitted. I then got a confirmation from PayPal. I immediately contacted them within minutes. I gave them all the info to cancel. Next I got a confirmation confirming paypal. The exact opposite of what I requested. Next they told me I had to pay them dollar to talk to one of their experts. This is a scam. Horrible experience. Still not settled. Any suggestions?

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      PayPal author review by Tammy Burns

      PayPal was founded in 1998, and eBay acquired it in 2002. The company now has nearly 200 million active customers, and in 2015 the company hosted approximately 4.9 billion transactions. Customers in more than 200 countries can use the company’s services and hold money in their accounts in 25 different currencies. Consumers can use the service to transfer money to other individuals, pay bills, make online purchases, make donations and obtain financing.

      • Online payments: Consumers can use PayPal to check out on millions of websites. Those who are uncomfortable putting their credit card information on lots of different sites can pay with PayPal, ensuring their information is stored with a single company.

      • Credit: PayPal Credit is the company’s financing option, which lets customers have flexible payment options. It can be used online, in stores and even to send money to someone else. Availability is subject to credit approval.

      • App: Using the PayPal app, customers can make purchases in brick-and-mortar stores with their PayPal account, send money from their mobile device and check out with PayPal when shopping on their device. The app is available for Apple, Android and Microsoft devices.

      • Recurring payments: Consumers can use their PayPal account to set up recurring payments for subscriptions for a variety of services, including Spotify, Netflix, Angie’s List, match.com, ancestry.com and more.

      • Fees: Customers do not pay fees when they make a purchase with their PayPal account. When consumers send money to another individual’s PayPal account and use money already in their PayPal account or in a bank account linked to their PayPal account, there is no fee.

      by Tammy Burns Deputy Editor, Personal Finance

      A former finance phobe, Tammy now devotes her career to ensuring that people don’t make the same money mistakes she once did. Her work has appeared in Fortune, the Toronto Star, Advisor’s Edge, Greedy Rates, and Money Under 30. She joined ConsumerAffairs in 2023. Tammy studied magazine publishing at Toronto Metropolitan University and has a BA in psychology from York University, and her earlier journalism took her from editing law books to writing restaurant reviews to reporting live from the Eyjafjallajökull eruption in Iceland. A part-time digital nomad, Tammy calls Toronto home but has also lived in Chiang Mai, Prague, Glasgow and rural Crete.

      PayPal Company Information

      Company Name:
      PayPal
      Website:
      www.paypal.com