PayPal Reviews

I recently moved and changed all my addresses on the Paypal website. It seemed to be working properly, as I then ordered from two different places and the transactions both reflected my new address. Yesterday I ordered some winter boots online. When I received a confirmation e-mail from the company, I noticed that it showed my old address as both the shipping and billing addresses. I called Paypal. The rep kept trying to tell me that I must have entered the address myself. Totally false. I only clicked on the Paypal button, as I usually do, and they then fill in all the pertinent information. I'm trusting them to do this for me.

Someone hacked my account and despite me alerting Paypal, disconnecting bank accounts and opening cases, Paypal keeps letting them run transactions. They are keeping bank information on file even after 'removed.' They do not care. Don't even set up an account, they have no security and even less empathy.

I bought an item from eBay and paid via PayPal. Scheduled delivery was December 16-18. 2023. On the 19th with no shipping information I contacted the seller no answer. On the 20 I contacted them again and they responded 7 hours later with tracking info showing item wasn't even dropped at UPS. I left out of town. I contacted eBay who said, "We can't do anything since there is tracking info, escalate to PayPal." I escalated to PayPal who prompted used the same excuse and closed the case.

I did some yard work for a gentleman. Got paid upon completion. Had a contracts and text messages stating I completed all the work he put services. Never received file. The complaint they took all the money out of my account and gave it to him so basically anybody can file a complaint and just get their money back when under customer review. They took all my money for Christmas and left me broke. Terrible. PayPal is all about fraud. They'll take your money. Don't give you a fair review. Had all of the text messages and contract and they said it wasn't good enough. They said the text messages I could have wrote them with his name and number on them. PayPal is the biggest scam. They left me broke on Christmas. Took all my family's money. Had to wait 2 weeks for my next paycheck. Broke the whole way through. Customer service was very rude.

I had money sitting in this account that I earned through Microsoft. When I tried to get it, they caused me so much frustration. First, they don't respond to ANY emails. When you call, they pretend like they can't hear you. Then when I put in the system that I wanted a check because they wouldn't verify my bank account, there is no date as to when I will receive the check. All it says is the request was made on the date that I put it in. When I called you have to go through all kinds of changes only to speak to a customer service agent that literally changed the time frame to receive the check 3 TIMES. Microsoft and Ebay need to stop using this poorly function, ridiculous company. They are HORRIBLE!

Put in complaint and heard nothing from PayPal until one day before Christmas. Never had a chance to escalate to claim. Closed 2 hours before I returned their email. Sided with seller and never even heard back from seller.

It's taking very long to resolve a limitation on the account and poor communication to notify that there is a problem with the documents. Also very difficult to reach out to live agent thru chat. It's more than 5 business days to resolve my account as they say it's up to 5 business days.

There was a fraudulent charge to my account. I disputed the charge-filling out all of the needed information. A PayPal (PP) representative wrote back that PP that I had “made a purchase agreement with the merchant” therefore the charge was “consistent with my purchase history.” Their notice cited some kind of documentation to support the decision. I again informed PP I had never heard of the merchant and had not made a purchase. I requested the “documentation” used in their determination three separate times. It was never provided.

Someone hacked my account and stole $1800. PayPal claims that because it was done through a transfer, I am not covered despite that the charges being blatantly fraudulent. It is impossible to get a hold of someone and then they tried to recharge my account for the fraud charges. Absolute garbage of a company, stay as far a way as possible.

I made the foolish decision to use PayPal 4x4 on an online purchase. The item took over a month to be shipped after many times requesting the seller to send it or refund me. The item finally arrived and it was damaged. Looked nothing like what was advertised on the seller's site. I disputed this with PayPal over a month ago. I provided so many photos to PayPal of the damaged item, what was advertised, & communication with the seller telling me that I'll be refunded. ANOTHER month goes by and I still don't have my money. PayPal said they will only refund me if I ship back the damaged item with my own money. I did and provided proof of delivery. They were supposed to give the seller 5 days to reply after delivery, but it's been over 2 weeks now since the item was delivered back to them, and PayPal told me they never heard back from the seller.