PayPal

PayPal Reviews

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Pros
  • User-friendly interface
  • Strong security measures
Cons
  • Funds held for extended periods
  • High fees for transactions

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PayPal Reviews

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    How do I know I can trust these reviews about PayPal?
    • 4,625,379 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5

    Reviewed Dec. 20, 2024

    My wife uses PayPal very often. She ordered a specific pet carrier as her service dog is about to be spayed… She made the vet appointment (not many to be had), she called PETCO THREE times and was assured it was on the way. It was scheduled to arrive today. When it didn’t, my wife called…only to be told it was out of stock. To add insult to injury instead of giving an immediate refund they “open a ticket.” Thank G-d for PayPal as without their immediate refund it would have been an even bigger mess potentially. Thank you, PayPal!

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    Customer ServiceSales & MarketingOnline & App

    Reviewed Oct. 24, 2024

    I was a cheapskate and bought a $200 2 burner Coleman Stove at the cheapest place on the web I could find (1/2 off) and got scammed. Paid with PayPal and after no communication with the seller and no replies to email. I googled the seller and found them to be a scam... Even to the point that the website is now no longer online. I sent PayPal my sad story and they immediately refunded 100% of my money and they (PayPal) ate the loss. THANK YOU PAYPAL!

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      Customer Service

      Reviewed June 12, 2024

      Had to send $100 odd to my brother in the UK, to reply a small debt. Had a MOST unfortunately instead experience with one of Xoom's competitors, who shall remain nameless. On the contrary, PayPal and its subsidiary Xoom handled the transaction as.if there was nothing to it. -Very impressive. It was also an advantage already to have an account with PayPal; gave me the confidence of knowing a dialog could be established if anything went wrong. Nothing did. Well done, y'all.

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      Reviewed May 29, 2024

      Very surprising to see Paypal at a 1 star, this is the most reliable payment platform I've ever used and it's been well over a decade since I've used them consistently. This is a great, dependable site that will absolutely help you. Never had an issue, but I've also never broken their rules... it's easy to color within the lines when you know your money is safe.

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      Process

      Reviewed April 14, 2024

      Had to write this review. I gave 5 Stars. If I could give 6 I would because PayPal as your back. The process is a Little longer but if you're in the right it's worth it. Walmart obviously set my package to a different address Just sent a picture of my door and the picture that they had of where they dropped off my merchandise well I went through with Walmart was terrible but PayPal had my back. I've never lost a dispute because when you're in the right you're in the right and that PayPal by your side is comforting. Thank you PayPal.

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      Price

      Reviewed March 18, 2025

      As a business owner, I despise Paypal. As a consumer, I am canceling my credit card because I hate them so much. They are impossible to reach and reason with, and withhold a very substantial amount of our cash, which they collect interest upon. They are hopelessly out of with our seasonal business.

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      Customer ServiceStaff

      Reviewed March 17, 2025

      Companies have been contracting with Paypal for fund distributions and I think they should think twice. PayPal has an absolute no other option policy that requires you provide them with a mobile phone number and sign an agreement that you give them permission for PayPal and other advertisers to send text messages to your phone. I received a class action award notice from the Federal Trade Commission that I had been awarded funds recovered and I needed to click on the link to Paypal to set up to receive them. I had closed an account with Paypal many years ago after multiple problems with the company.

      I called Paypal and explained the problem. I was told she could set up the account without the mobile phone but if I wanted to use it I would need a mobile phone number. I then said, "What you are saying is that I need to go back to the FTC and tell them you have my funds, but you will not give me them until I buy a mobile phone with texting." He replied basically, yes. A few months ago I was awarded a very small amount and gave up on opening an account after encountering the mobile phone issue. I think the FTC itself should be investigating ebay and find out if they are keeping all this money they are given to distribute and then make it difficult for people to collect.

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      Customer Service

      Reviewed March 17, 2025

      I was blocked on PayPal because apparently I had something suspicious on my account? Anyway they holding my money 61 $ for 120 days. And they act like it's OK to hold my money for so long? It is not ok. Customer service blows me off too every time I try to talk to them. Stay away!

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      Staff

      Reviewed March 17, 2025

      They deserve 0 stars. Been a loyal PayPal customer for a couple years now and I signed in yesterday or attempted to I should say, and I cannot access my acct. Called PayPal and was told my account was locked due to me owing $4. Now here is my issue, I can’t access my account to see where this charge is coming from, I get monthly statements that state nothing, and I was never contacted. This agent could not tell me anything about the charges just kept saying to pay the $4 and it would be unlocked. I don’t care if it is $0.04, I will not pay ANYTHING until I can see where it went. Never have I been so dissatisfied and disrespected in my whole life.

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      Reviewed March 17, 2025

      Paypal sucks! I didn't have this account for 1 week and they closed my account and still have my money with no reason why? All I did was receive money. They put on hold then decide to shut it down for what? Don't use paypal. They suck!

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      PayPal author review by Tammy Burns

      PayPal was founded in 1998, and eBay acquired it in 2002. The company now has nearly 200 million active customers, and in 2015 the company hosted approximately 4.9 billion transactions. Customers in more than 200 countries can use the company’s services and hold money in their accounts in 25 different currencies. Consumers can use the service to transfer money to other individuals, pay bills, make online purchases, make donations and obtain financing.

      • Online payments: Consumers can use PayPal to check out on millions of websites. Those who are uncomfortable putting their credit card information on lots of different sites can pay with PayPal, ensuring their information is stored with a single company.

      • Credit: PayPal Credit is the company’s financing option, which lets customers have flexible payment options. It can be used online, in stores and even to send money to someone else. Availability is subject to credit approval.

      • App: Using the PayPal app, customers can make purchases in brick-and-mortar stores with their PayPal account, send money from their mobile device and check out with PayPal when shopping on their device. The app is available for Apple, Android and Microsoft devices.

      • Recurring payments: Consumers can use their PayPal account to set up recurring payments for subscriptions for a variety of services, including Spotify, Netflix, Angie’s List, match.com, ancestry.com and more.

      • Fees: Customers do not pay fees when they make a purchase with their PayPal account. When consumers send money to another individual’s PayPal account and use money already in their PayPal account or in a bank account linked to their PayPal account, there is no fee.

      by Tammy Burns Deputy Editor, Personal Finance

      A former finance phobe, Tammy now devotes her career to ensuring that people don’t make the same money mistakes she once did. Her work has appeared in Fortune, the Toronto Star, Advisor’s Edge, Greedy Rates, and Money Under 30. She joined ConsumerAffairs in 2023. Tammy studied magazine publishing at Toronto Metropolitan University and has a BA in psychology from York University, and her earlier journalism took her from editing law books to writing restaurant reviews to reporting live from the Eyjafjallajökull eruption in Iceland. A part-time digital nomad, Tammy calls Toronto home but has also lived in Chiang Mai, Prague, Glasgow and rural Crete.

      PayPal Company Information

      Company Name:
      PayPal
      Website:
      www.paypal.com