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PayPal Reviews

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    How do I know I can trust these reviews about PayPal?
    • 4,590,016 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5

    Reviewed Dec. 20, 2024

    My wife uses PayPal very often. She ordered a specific pet carrier as her service dog is about to be spayed… She made the vet appointment (not many to be had), she called PETCO THREE times and was assured it was on the way. It was scheduled to arrive today. When it didn’t, my wife called…only to be told it was out of stock. To add insult to injury instead of giving an immediate refund they “open a ticket.” Thank G-d for PayPal as without their immediate refund it would have been an even bigger mess potentially. Thank you, PayPal!

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    Customer ServiceSales & MarketingOnline & App

    Reviewed Oct. 24, 2024

    I was a cheapskate and bought a $200 2 burner Coleman Stove at the cheapest place on the web I could find (1/2 off) and got scammed. Paid with PayPal and after no communication with the seller and no replies to email. I googled the seller and found them to be a scam... Even to the point that the website is now no longer online. I sent PayPal my sad story and they immediately refunded 100% of my money and they (PayPal) ate the loss. THANK YOU PAYPAL!

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      Customer Service

      Reviewed June 12, 2024

      Had to send $100 odd to my brother in the UK, to reply a small debt. Had a MOST unfortunately instead experience with one of Xoom's competitors, who shall remain nameless. On the contrary, PayPal and its subsidiary Xoom handled the transaction as.if there was nothing to it. -Very impressive. It was also an advantage already to have an account with PayPal; gave me the confidence of knowing a dialog could be established if anything went wrong. Nothing did. Well done, y'all.

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      Reviewed May 29, 2024

      Very surprising to see Paypal at a 1 star, this is the most reliable payment platform I've ever used and it's been well over a decade since I've used them consistently. This is a great, dependable site that will absolutely help you. Never had an issue, but I've also never broken their rules... it's easy to color within the lines when you know your money is safe.

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      Reviewed April 14, 2024

      Had to write this review. I gave 5 Stars. If I could give 6 I would because PayPal as your back. The process is a Little longer but if you're in the right it's worth it. Walmart obviously set my package to a different address Just sent a picture of my door and the picture that they had of where they dropped off my merchandise well I went through with Walmart was terrible but PayPal had my back. I've never lost a dispute because when you're in the right you're in the right and that PayPal by your side is comforting. Thank you PayPal.

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      Customer ServiceStaff

      Reviewed Jan. 13, 2025

      I own two businesses, with physical locations, and an e-commerce store. One of the shops has been in business for 55 years, the other for going on 40. They are both Christmas stores that sell ornaments, nutcrackers, etc. We moved our e-commerce to Shopify, which allowed us to accept PayPal. We had customers use PayPal right away. I filled out all the necessary paperwork for PayPal and within 3 seconds of hitting Submit, PayPal suspended my account and froze my money that was in there. No reason given.

      I called and after a massive runaround, got a live person on the phone. She confirmed the account was suspended, but wouldn't say why. We have 6 figures in our bank account, have never had a single issue with any vendor, bank, etc. PayPal allows a computer system to suspend an account, freeze it and then give zero reason why. They said it would take up to 5 days to have a real live human review the case. Going on 10 days and nothing. They are an awful organization. Take my advice and do NOT use this company. If they can steal the money of a business, they will steal your as well.

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      Customer Service

      Reviewed Jan. 13, 2025

      I tried to pay for eBay purchase only 6 dollars. PP rejected the payment. Should have been easy on my credit card. I tried working with the hapless AI. What a joke. Tried calling PP. Got someone in the **. I guess no help. Asked for supervisor. Put on hold for over an hour. Got no one. Closed account. Won’t ever use PP again.

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      Reviewed Jan. 12, 2025

      I am having a horrendous time in paying a new international service provider for my Africa safari. Do not use PayPal as I am still stuck with PayPal paying the supplier and will not refund me either. They put a 21 day hold on payment to the supplier and my hotel bookings are at risk because of PayPal. Use bank transfer or remitly for international payments else you will end up in same situation I am in right now.

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      Customer ServiceStaff

      Reviewed Jan. 11, 2025

      VERY POOR customer service. They hang up in your face. So PayPal decided to shut my account and REFUSES to give me a reason WHY! The only thing I've ever used the account for was my dad to send money and then I withdraw it off. They told me it's PERMANENTLY locked and they don't have to give me a reason WHY! They told me go use someone else. Their agents are hard to understand very broken English. If I didn't have to use paypal for certain things I wouldn't use them at all.

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      Customer ServiceSales & Marketing

      Reviewed Jan. 11, 2025

      I do not recommend this company at all. I got scammed by a fake seller on Facebook and reported this to PayPal and they denied my evidence. I literally gave them photos of the scammers actual account and the tracking order and they still denied me and closed the cased. I ended up paying the bill in full because I got tired of payments being withdrawn. So I bit the bullet, now I've decided to never deal with PayPal customer service never again. Horrible and I can't believe physical evidence got denied. What a joke.

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      PayPal author review by Tammy Burns

      PayPal was founded in 1998, and eBay acquired it in 2002. The company now has nearly 200 million active customers, and in 2015 the company hosted approximately 4.9 billion transactions. Customers in more than 200 countries can use the company’s services and hold money in their accounts in 25 different currencies. Consumers can use the service to transfer money to other individuals, pay bills, make online purchases, make donations and obtain financing.

      • Online payments: Consumers can use PayPal to check out on millions of websites. Those who are uncomfortable putting their credit card information on lots of different sites can pay with PayPal, ensuring their information is stored with a single company.

      • Credit: PayPal Credit is the company’s financing option, which lets customers have flexible payment options. It can be used online, in stores and even to send money to someone else. Availability is subject to credit approval.

      • App: Using the PayPal app, customers can make purchases in brick-and-mortar stores with their PayPal account, send money from their mobile device and check out with PayPal when shopping on their device. The app is available for Apple, Android and Microsoft devices.

      • Recurring payments: Consumers can use their PayPal account to set up recurring payments for subscriptions for a variety of services, including Spotify, Netflix, Angie’s List, match.com, ancestry.com and more.

      • Fees: Customers do not pay fees when they make a purchase with their PayPal account. When consumers send money to another individual’s PayPal account and use money already in their PayPal account or in a bank account linked to their PayPal account, there is no fee.

      by Tammy Burns Deputy Editor, Personal Finance

      A former finance phobe, Tammy now devotes her career to ensuring that people don’t make the same money mistakes she once did. Her work has appeared in Fortune, the Toronto Star, Advisor’s Edge, Greedy Rates, and Money Under 30. She joined ConsumerAffairs in 2023. Tammy studied magazine publishing at Toronto Metropolitan University and has a BA in psychology from York University, and her earlier journalism took her from editing law books to writing restaurant reviews to reporting live from the Eyjafjallajökull eruption in Iceland. A part-time digital nomad, Tammy calls Toronto home but has also lived in Chiang Mai, Prague, Glasgow and rural Crete.

      PayPal Company Information

      Company Name:
      PayPal
      Website:
      www.paypal.com