PayPal Reviews

I don't know what happens with PayPal if they are not locking up my account. They letting people charge to my account or people trying to defraud you. I haven't use my account for years. I try to reopen it and wouldn't let me. So I open a new one, accepted my forms of payment and the very next day they lock my account. At the place where they ask for your information is not only confusing it doesn't work properly. So I try to close the account and it doesn't let me and adding insult to injury they charge my credit card to get a code that I never got. This is a nightmare.

Every time I use Paypal to process some type of payment to an organization that I know is legit, (with no other option) I mysteriously end up getting phishing emails later from random scammers (which I report). I avoid using PayPal unless it is my only option.

Do not bank with PayPal! I opened a debit card account with them and was having trouble trying to transfer money from this account to another bank. The transfer would not go through after trying for a few days so I gave up and just requested a check be sent to me. I waited ten days because on the transfer it said that the check would be processed within 5-10 business days (fair enough).

On January 16th I was moving $140 from my PayPal to my Cash App card. This card was linked to my PayPal account. Somehow PayPal sent it to the wrong email account, one that I never heard of and I never entered it. So PayPal sent it to the wrong account, when I disputed it, PayPal said there was nothing they would do to correct their (PayPal) mistake. They did write the person they sent it to, of course the person never responded. Does anyone know what I can do to get my money back?

It should not be a surprise that there are 94% of 1-star ratings. I suspect most will be 0 or negative stars if that is available. Much like PP's helpline, they offer few options relevant to the users' complaints so the users can't proceed further for answers. Then their chat lines have a small number of agents responding to multiple chats simultaneously so there is hardly any quick response and they are never there to answer questions, however mundane, to address the users' inquiries.

PayPal has the worst customer service. They do not mind hanging up on you when they are no longer interested in your concern. I spoke to 3 different supervisors and each hung up on me. Recently, I started using PayPal for my business for customers who requested it. Once paid, I was told that PayPal has the right to hold all payments for 21 days. Rest assured, they collected their fee instantly! I was told to make TEN MORE TRANSACTIONS to let them see trust and they would release the payments on hold to my company.

PayPal. I tried to send my brother Paul ** $1000.00 for his rent five times. He lives in Los Angeles, where fires interrupted his daily life. I didn’t want him to worry about his rent, so we sent it to him via PayPal. PayPal wouldn’t push the $1000.00 through to him as PayPal stated it was a ‘scam,” and they would not forward the money we sent him. I made one final and last-ditch effort to help myself and my brother obtain the funding I sent him so he could pay rent and get any products or services he needed. This resulted in PayPal keeping my $1000 and never sending it back to me or my brother in Los Angeles. It's my money, and I cannot get it back!

I have had a terrible experience with my PayPal account! The beginning of November 2024, I had fraud on my debit card through PayPal. My identity was compromised and someone got money out of my account and continues trying to. PayPal refuses to close my account and they have me in collections over the fraud. I have tried many times and they refuse to close my account. They want me to pay the fraud from another country First, I would not recommend PayPal to anyone.

I had a fraudulent charge on my PayPal. I reported it & about 30-45 SECONDS later they, informed me it was not fraudulent. Only it was... & then, just to get them to leave me alone, I tried to pay it, can't access my account. No worries. I'll never use it again 👋

Will be deleting my PayPal account. I used Paypal for online purchases that I worried were not legit because I thought it would be safer - Be mistake. I ordered from a small company and it was a complete scam//fraudulent and Paypal sided with the company despite proof of the scam/fraudulent activity and will not issue the intiial refund until I spend more money to have the order shipped back at my expense. I was happy to mail the package back but should have been a pre-printed label from the company since it was their scam/fraud and not me simply not wanting an item. I provided pictures of the website descriptions and pictures of the item I received and the AI bot running the resolution center was useless. This was my first experience dealing with this situation with Paypal and it was a huge disappointment.

Please do not use PayPal. They made an error with a transaction and will not work to help you get it rectified. The customer service agents are clueless and will put you on hold to wait until you give up. $2230 missing from PayPal, now it’s a legal matter for our lawyer. Do not do banking with these thieves.

PayPal is the worst company to do business with. They are not worth using. If you have an issue do not bother, go to your bank directly. They do not prevent you from getting scammed and they do nothing about it when you have been.

I will cancel Paypal. The app and customer service are from 1999. I have called 4 times because a return to Ikea never was credited to my credit card through Paypal, even though it claims it was via the Paypal website. I can prove that it never went back to my credit card. Credit Card statements are facts! I've called paypal customer service FOUR times and they keep saying "we'll send you an email in 24 hours" and I've NEVER received the email OR the credit. What a horrible company. They are so outdated.

I will close my account with PayPal soon. I have 4 payment methods with them, but only one preferred. They just use all 4 whenever they want leaving charges I didn't authorize. I have one bank account I use just to pay Paypal Credit whenever I use it. They use this account whenever they want leaving it short to pay the mortgage and other things. I complained about this but it fell on deaf ears. I'm done with PayPal.

PayPal did not back me up when the merchant (Mercari) delivered size mismatched shoes (size 10 right and size 11 left). After a couple of months of trying, with multiple emails and pictures sent PayPal finally agreed to a refund. But I had to pay for the return. I refused, as the merchant was clearly at fault and I shouldn't have to pay to correct their error. So, PayPal closed the dispute and refused a refund and would no longer respond to my emails. I used PayPay assuming that they would back me up against an at fault merchant. They did not. I will no longer use this service.

PayPal does nothing to stop vendors related to China from charging your account multiple times or setting up monthly "subscriptions" for items you didn't order. Their customer service doesn't care and they side with the vendor regardless of fraudulent use of your account. Don't even think about closing an account as they make it the most difficult thing in the world. As in my case, they claim outstanding charges have to be paid before closing. I paid all charges, including the fraudulent ones, by EFT and they were paid instantly. But, they still refuse to close my account. I can use a credit card or Zelle much easier.

PayPal stopped a payment from coming out my account saying that my routing and account was enable and it was they payment tried to come out it got reverse and gave me a late fee for the reverse payment which they last said it was ok to go through and wasn’t no reimbursement is giving. They didn’t help me nothing saying they don’t know why it was stop but it said issue stopped it. PayPal is a scam. Never heard of enable an account for money to come out. They don’t know what they're doing. They repeat same stuff, don’t look into notes, don’t recommend, never. If I can give 0 star I would

I have been a member of PayPal for many years and a scammer tricked me into sending $50. I took a screenshot of him making fun of me saying that he took my money, presenting that to PayPal they claim that there was nothing they can do at all. I believe that to be a lie because I know another person that this has happened to and they didn't hesitate to give her a refund. I hate the way PayPal picks and chooses what's important to them. I wrote a review on the Better Business Bureau and of course they refuse to give me my money there too.

Today, I wanted to ask PayPal why they were transferring $300 from my checking account to their company at least twice a week? Further, why was I being charged a fee each time I retrieved my own money? It took me about 30 minutes to finally find an actual customer service number after spending considerable time dealing with PayPal's AI several times that could provide me zero help. In my experience locating the actual Customer Service number for PayPal is similar to finding a live dinosaur. Nearly impossible. It seems, at least to me, that PayPal intentionally has limited interest in providing live customer assistance.

I wanted to send a specific amount to another customer abroad. the system told me the total amount they would receive, however, they received less, I had to call to realize that Paypal charges commission to the receiver so as payers we need to figure out the commission because the website has endless rate lists for us to calculate and could not be accurate, instead of, like in many other pay platforms, while we are typing the amount to send, their platform says "This is the net amount they will receive after commissions and fees, so we as payers can know how much more we need to add so our receiver will get their money complete.

I was double charged on 4 transactions for a total of $100 and it put my account in negative $100. They denied my disputes. They were no help at all, the signs of the double charge were apparent at 2am, the merchant isn't even open at 2am. They didn't call the vendor, bank or anything to try and resolve the issue. Luckily the merchant got it taken care of. Paypal doesn't care about their clients. I get over $1,000 in invoice payments a week and they take about $100 each time. They are incompetent.

I needed to use PayPal to be able to move money between my own accounts. They were horrible and I wasn't even able to use the service. They cancelled my transaction first off. After that they told me they lifted the restrictions and I could try again. They hadn't lifted my restrictions and again started saying the verification department needed to approve me. This is three contacts with them in. Then they emailed as if I had never spoken to them and the whole process was brand new again saying the same thing. They finally agreed to process the transfer but instead of the 30 mins they boasted on the site it would be 8 days to move $10 between MY OWN ACCOUNTS. COMPLETE AND UTTER INCOMPETENCE.

I opened a PayPal account to send money to family and friends when needed. I sent 50 to a friend and he said he couldn't get into that account, he had a new one, so I sent him another 50 to his current account. I tried to call PayPal with no luck. I then tried the dispute the transaction and they told me that it was correct. I proceeded to call my bank and have them dispute it for me. My bank issued me the 50 and then I get a notice from Paypal saying I'm negative 50 dollars to add money to resolve my account. NEVER USE PAYPAL TO SEND MONEY TO PEOPLE.

I own two businesses, with physical locations, and an e-commerce store. One of the shops has been in business for 55 years, the other for going on 40. They are both Christmas stores that sell ornaments, nutcrackers, etc. We moved our e-commerce to Shopify, which allowed us to accept PayPal. We had customers use PayPal right away. I filled out all the necessary paperwork for PayPal and within 3 seconds of hitting Submit, PayPal suspended my account and froze my money that was in there. No reason given.

I tried to pay for eBay purchase only 6 dollars. PP rejected the payment. Should have been easy on my credit card. I tried working with the hapless AI. What a joke. Tried calling PP. Got someone in the **. I guess no help. Asked for supervisor. Put on hold for over an hour. Got no one. Closed account. Won’t ever use PP again.

I am having a horrendous time in paying a new international service provider for my Africa safari. Do not use PayPal as I am still stuck with PayPal paying the supplier and will not refund me either. They put a 21 day hold on payment to the supplier and my hotel bookings are at risk because of PayPal. Use bank transfer or remitly for international payments else you will end up in same situation I am in right now.

VERY POOR customer service. They hang up in your face. So PayPal decided to shut my account and REFUSES to give me a reason WHY! The only thing I've ever used the account for was my dad to send money and then I withdraw it off. They told me it's PERMANENTLY locked and they don't have to give me a reason WHY! They told me go use someone else. Their agents are hard to understand very broken English. If I didn't have to use paypal for certain things I wouldn't use them at all.

I do not recommend this company at all. I got scammed by a fake seller on Facebook and reported this to PayPal and they denied my evidence. I literally gave them photos of the scammers actual account and the tracking order and they still denied me and closed the cased. I ended up paying the bill in full because I got tired of payments being withdrawn. So I bit the bullet, now I've decided to never deal with PayPal customer service never again. Horrible and I can't believe physical evidence got denied. What a joke.

I used to use PayPal a lot. I will no longer use them. They don't back the customer. I purchased an item Christmas gift bags. I paid extra to be delivered well before Christmas. I ordered on Nov 30 and was told it would be delivered by December 15; I never got them until Jan 8. I emailed the company numerous times and they kept telling it was en route. I didn't know it was being shipped from China. I asked for a full refund. The company first offered 7 dollars for a 99.82 purchase Then they offered 15. If I wanted a full refund I had to ship it back to them and pay for shipping. The cost to send back was in their words more than the cost. I refused their offer. Contacted PayPal and the horror continued. First to get to a live person is ridiculous. I filed a claim and within a few hours they said the same thing. I had to return the items to get full refund and I had to pay for shipping. It is ridiculous.

Ordered from ad on facebook marketplace. Paid through PayPal. Items were not even close to what was described. Paypal is more than aware of the scams because hundreds of others were scammed. They use paypal to give a sense of legitimacy to their scam while paypal collects a fee from these scams. Buyer beware! I will never use paypay again. I got off easy with a 120 dollar loss. Paypal loses our merchant service contracts worth many times this amount monthly for our food business and I will tell this story to anyone who will listen. Profiting from your customers getting scammed not smart paypal.

Advise against using this company period. Was a victim of fraud and within hours. I alerted PayPal, my bank, changed passwords basically all I could do once I realized my account was hacked. Paypal says that the transaction was consistent with other transactions I've made. Wrong! First, my account was hacked by an individual and I've never transacted with an individual. Only businesses. 2nd - the amount was 30 times more than what I have ever transacted on PayPal. I should have received a fraud alert via text. My account is now locked and there is a negative balance they say I owe. If not paid, they will report to collections. Anyone else go through this? Will gather all supporting docs and deal with collections as I've tried multiple times to remedy with PayPal. Absolutely horrible!!!

Very bad experience, I received I product bad condition, I sent pictures, but I knew the consumer always lost, I thought they were serious and safe, but isn’t, be careful. Don’t trust just because you, I know the consumer always.

Poor customer service, poor in everything. I have made some mistakes in life, one of the worst is using PayPal. Completely a joke. A payment between me and my sister took several days of calls and messages to be settled at the end. We missed the purpose why the money was sent in the first place. PayPal, will charge for a service they will not render accordingly with a horrible exchange rate.

Was just on the phone with a Representative requesting to update my information. She then tries to send a code to the number I no longer have and trying to update, therefore she sends me back to the main menu. Smh why is it the ones with the out of country accents that gets frustrated the quickest.

I used PayPal to make a purchase on Sephora because I thought it would be a safe purchasing alternative. Unfortunately I had to return the product because I was having an allergic reaction. Sephora told me that I could only get a store credit since I used PayPal for the purchase. PayPal was not able to help me and stated the store credit policy was up to Sephora's discretion, so I would need to take it up with the retailer. Nowhere is there a warning that if you used PayPal on Sephora you are only entitled to store credit. Poor experience by both companies.

I believe what PayPal is doing here is illegal or at the very least unethical. I made a purchase on eBay and used PayPal in 4. Payment was set up with a valid credit card with plenty of room to make the payment. Paypal then puts the transaction in "Authorization" and it goes to "PENDING" on my credit card. The eBay seller has no indication of the purchase so the transaction is not initiated. Meanwhile ,Paypal holds my money in hostage while it sits in Authorization for weeks. When they finally get around to releasing it I then have to wait several more days before my credit card removes the PENDING charge. Of course, Paypal is of no help and says to contact the merchant - but the merchant (eBay) has no record of it since Paypal never proceeded with the transaction. There are no emails indicating any of the above from PayPal. This is ridiculous.

They ripped me off with hidden fee that was in direct contradiction to confirmatory email. Email states how much vendor would receive. But vendor got 3% less. Called them and all they said was vendor could refund the money - but this small business had spent some within hours. Paypal is a dishonest business trying to sneak in hidden fee.

I purchased a product which took six weeks to arrive. The order was incomplete. I’ve been going back-and-forth with the vendor and PayPal for weeks and the company said I could return the product for a full refund. The cost was $22.93. It was going to cost me $19.56 to send the product back. PayPal does absolutely nothing to protect your purchases. My advice is to get an AMEX or any legitimate credit card so you can dispute it through a legitimate process. I always thought PayPal was protecting my purchase. This is a fraud and a scam. PayPal shouldn’t even be in business. They do nothing to protect you. Fortunately, this wasn’t a large purchase. I learned a valuable lesson for $22.93. If I were you, I would cancel the PayPal service immediately. PayPal is a fraud.

I purchased what I thought was a beautiful nutcracker tree skirt quilt through a US company Alpha Quilt (which turned out to really be "Ruggering Company Limited" from Hong Kong). Order # **.The actual quilt was not at all the quality that is advertised. The nutcracker fabric was like a fuzzy photograph on fabric with no quiltying around the nutcrackers, very thin and poor quality. I would be pay $1 for it, not $45. I disputed through Paypal - the resolution was a refund of half and full refund only after I mailed the product back...to Hong Kong! There is not further dispute with Paypal like a credit card. I will NOT BE purchasing anything else using PAYPAL.

PayPal offers better rates than when you actually click to send the money, They charged me an additional 6 Euros on top of the $5. service fee. Let's see if the money gets there tomorrow as they state. It's a crock of dung.

I've used PayPal for years, and have had some problems with it recently. I use PayPal to purchase items, on occasion, which normally works fine. My daughter and I also send each other money through PayPal once in a while which also usually worked pretty well until recently. My daughter sent me money for Christmas this year, and it's been 2 weeks since she sent it through PayPal. I still haven't received the money she sent. It left her bank account on 12/24/2024, and today is 1/7/2025. There is no estimated date that I will receive the money when I look online or in the app.

Had an issue with a company with which I had paid using PayPal. In my opinion, PayPal failed to provide good customer service. I did not receive what I ordered & the company would not issue a refund. I opened a case with PayPal & they also denied the refund. PayPal is not customer friendly. They are greatly lacking in customer service. I have been using PayPal for several years but after this experience, I will never use the service ever again. My advice, find another service!

I used PayPal for a long time but quit the site a few months ago when I experienced fraud through them with no help to resolve. I called paypal after I noticed that eharmony was going to charge me for a subscription renewal that I thought that I had cancelled. They told me that they could not help me because I had to deal with it with eharmony. The eharmony website did not have a phone number to call. I tried to block payment at my bank which they did not do. I called paypal back and they gave me a phone number to call. The phone number which I had thought I had even confirmed on the internet turned out to be fraudulent. I ended up paying even more than the subscription to the fraudster because paypal would not stop the original transaction and they gave me the phone number to the fraudster.

I have been with PayPal since 2017 and up until today actually last week I was OK with them. Well now I have a big issue where somebody was logged into my account from a computer not with my IP address on it and stole almost $3000. PayPal refuses to help me get the money back as they said it doesn’t go against anything that I’ve done in the past which is untrue because never once have I ever sent anybody anything more than $50.

They are crooks, holding my money and they took there's np, 8 days I gotta wait, go elsewhere I'm telling you. Save yourself the stress of being broke, they'll steal your money.... you'll thank me trust me...

I advertised a bicycle saddle which was NOS (new old stock) I purchased a few years ago. I posted an accurate description with unretouched photos on FB Marketplace. The buyer paid for the item via PayPal with no questions asked. I sent the item and the buyer acknowledged delivery. Several days after receiving the item, the buyer messaged me saying he found similar saddles online for a cheaper price. He demanded a refund based on this information. I replied that I sold the saddle at a fair price similar, but less than what I paid, in good faith, and of the same quality as the day I purchased it. I am not a business owner. I am a widowed retired teacher on a fixed income who is moving. I simply needed to sell some items I can no longer store. I am an honest person. I am being further victimized by Paypal seeking reimbursement for this scam by the buyer.

The customer service is awful and at this point harming. I just got off the phone with customer service after going through 2 agents who couldn’t give me direct answers regarding cashback purchases. I put in a complaint previously about a deposit I waited 8 days to be transferred. My complaint was to the Better Business Bureau. I highly suggest everyone having problems to report the issues elsewhere like the BBB. 'Cause to me it’s either customer service is incompetent or they are aware of everything and basically make their own rules. When you can’t give me a direct answer to a question on cash back or transfers then I’m gonna call you out. Oh using one’s credit history can’t be used for every question brought up.

Sold items in the past and got money right away, i.e., into my PP Wallet. Now they want my checking account number, I said no OK, they said they would charge my CC $1.75 with a four digit code that I would then go on my PP site, use the code to verify my account, whatever that means. Bottom line, if I get my money, one thing is for sure, I'm done with PP.

Paypal has CLEARLY gone to the dogs and deserves ZERO stars. I've been a PP customer for about 25 years, and they have always been supportive if there was ever any problem. I am in the midst of a dispute over a recent transaction where a seller sent me an item that was not as described and in poor condition and I contacted the seller immediately and asked for a refund, in accordance with their stated refund policy. The seller immediately blocked me without any reply or discussion. I had already opened a case with Paypal because of the seller's questionable behavior early on in the transaction and changed the claim when the item I received was not in the condition described. I provided all the evidence I had to paypal, and they continued to make the same requests over and over.

I had a payment refunded that shouldn't have been returned if you guys would have actually thoroughly investigated the situation. After this week I will not be using your services. Very disappointed, I brag about you guys and for that to happen is very upsetting. I'm glad the transaction wasn't higher because I can't imagine getting paid $1000 and you just refund because someone lies about getting what they paid for. I won't let it happen. This the last time I will ever deal with your services.

I am definitely closing my account! Fraudulent merchant sent me a product that has nothing to do with what I have purchased, I then opened a dispute with PayPal, unfortunately they backed up the fraudulent seller, they wanted me to pay for the shipping cost to China to receive a refund while it was the seller's fault. I will never use paypal again and advise everyone to be careful.

User beware, Paypal does not protect you from scam companies, they allow fake companies to use their site to collect money from consumers with no intention of providing the product, they continuously side with these fraudulent sellers and close the complaint making it impossible to get your money back or the product.

I purchased a play kitchen set from ***** on November 23. The order arrival date was within the first week of December. I did not receive my order so I called PayPal to advise them of this. The young lady advised me to check with the vendor as I did and saw that my order was frozen due to fraudulent activity. I called PayPal back and advised them of this and asked for a refund. The rep placed a case and advised me that the seller would have 10 days to respond to the case. Over 10 days past and I called PayPal again for an update I was continuously told that they have not received communication from the seller. I then provided proof that the order was not fulfilled by the vendor and that my order was labeled frozen. I did receive a message that my claim has been denied due to me not providing proof which I did.

PayPal sucks. Totally useless to help consumers. Vendor protection oriented Was oriented. Vendor sent totally wrong item. PayPal sucks to be you we. We got our money. You lost yours now don’t bother us anymore. Vendor want me to pay return cost and will not provide phone number for Customs tracking. Vendor wants me to pay full costs for their mistake which will probably be more than item. Pay pal sucks to be you.

Well, apparently if you change your phone number, and don't update it right away, they restrict access to your account, and you must give them everything including but not limited to your first born child to get access again. So, sorry to say but I'm done with PayPal over this stupid flaw in their system. Been a customer for a very long time, too bad you guys had to make things so difficult for a long term customer to stay with them.

UNEDUCATED, UNPROFESSIONAL ** Imbeciles who fail to do their jobs wasting customers' time. Paypal steals money by not providing valid refunds to customers. We are fully prepared to File Class Action Lawsuits AGAINST this sorry company Paypal.

I ordered from Temu. I sent three items back. Instead of Temu putting the money back on my card. Paypal rules in the seller favor and let them keep my $28.77 for their online credit. I contacted BBB. (They're not no good no more). Then I contacted Paypal again. The first person I talked to had it wrong of $62.05. I told her $28.77. I had to clock on them. I apologized to the young man I was talking to. I became ugly and used bad language. I had to send them documents. Paypal isn't nothing like it used to be. I'm quite sure they too have experienced customer problems. They actually ruled with the seller to keep my money for Temu online purchase only when I asked that it be returned to my account. If I'm not returned my money. I'm cutting Paypal off! And seek a prepaid card thru my bank.

I've been using PayPal since day one (1998). Use any other options except for PayPal for any purchases, you'll thank me later. Their "buyer protection" is really protecting themselves, not you. I opened a case because an online retailer was avoiding my return within their return policy. Yes they voted in my favor, but expecting me to ship it back at my own expense which is about $200. On top of that, it took two guys to deliver the item and I don't have a truck.

It next to impossible to close an account. They have many steps to divert you to make it extremely difficult to close. Before I can continue I have to close Xoom account. Not sure how I got that account. Scam company.

Temu sent my 163.00 refund to PayPal on Dec 14th. Still hasn't shown up in my account. They give me the same answer 3 - 5 business days. It's been well over that. They refuse to give me my money. I've used them for over 15 years never again.

I ordered 2 shirts for my wife in September of this year from a company called starcraft, they were to be a gift for her that was around halloween time, so I had almost 2 months to allow delivery, after 6 weeks I contacted the seller & asked, "When will I receive the items I paid you for" & got this response, "We so sorry about that. We will expedite my package immediately", keep in mind they sent me a tracking# when I ordered the shirts, so that was their 1st lie.

They suck. They won't let me verify my identity. I've scanned my ID multiple times for it to deny my verification. I have over 200 dollars of money. I need to survive. Waiting to get put in my account. I think it's a scam.

First thing I have been with PayPal for more than 15 years, I used PayPal whenever possible rather than using my credit cards. I received a non-working item from TikTok shop. I reached out to PayPal because that’s what I used to pay. I advised them of my complaint and that there was no email or website for the TikTok shop on PayPal’s website nor did I receive any type of invoice with the non-working item. I sent PayPal pictures & everything that was in my power. After back and forth for over a month, PayPal denied the claim because I didn’t provide info on returning the item. Where was I to return it when no address was provided. Please be careful that is becoming the norm with these websites, no invoices with the purchased item.

I use my account for receiving money only. All of the sudden I had a direct debit from my bank account to a Tiktok shop. I placed a dispute as required and they came back immediately and said nope it's authorized based on our research. So I called and talked to a person her name was Rona first she said nope it's authorized and I explained to her that I've never used my account for any debits and she told me she would refund the charge and it was all settled. I didn't get an email right away and then it was Christmas and I chatted again today asking about my refund. I was told she never put it in the computer that I was getting a refund and that is still posted as an authorized charge.

I will never use Paypal again, there is not one that can help me with my account. They froze my account for not reason. I have tried several times to request why my account is frozen, no one can give me a reason or how to solve it. I put in a claim about 2 months ago no response, they also froze my account where I can't take out my money and they are putting it on hold for 180 day again with no reason as to why. No one seems to know how to fix this issue or why it has been frozen. THIS IS RIDICULOUS!!!! I WILL NEVER EVER USE PAYPAL AGAIN ONCE I GET MY MONEY. I will be contacting my attorney on this because no one seems to be able to help and know what to do to fix the problem. YOU CAN'T JUST HOLD SOMEONE'S MONEY AND NOT EXPLAIN WHY!!!!

RIPOFF!! Rogers Audio & Video Sales and Service no longer has a retail shop. He operates out of a shack on his property at home, in the country. I brought a vintage (40 year old) Micro-Seiki turntable that would not rotate at 33rpm. I also asked that he replace the ground and patch cords. He had it for 3 weeks and determined the feet on 7-8 transistors had "black foot" corrosion that made its way into the transistors requiring replacement. Quoted $300.00. I can buy a new turntable for that price! Prearranged to pick it up today, but he was on his way out despite our arrangements. Charged me $75.00 to look at it. He could have at least soldered on the new cable for that $75.00, but insisted on payment in full although nothing was done. He ONLY accepts cash! I would never recommend this shop to anyone!

Predatory, stealing money from users. Look at the Honey Extension scam. Google it. It's PayPal. They are stealing money. Fraud. Stay away. The news came out today. And after reading the other reviews, PayPal seem to be stealing money from people in many ways. Don't trust.

I think PayPal is working with Merchants to steal our money. Specifically, Temu. I have never in my life had such a hard time getting my money back after being scammed. They keep denying my refund and siding with the seller after I keep telling them I GOT SCAMMED. I no longer trust PayPal! I will not be using them anymore!

Paypal has really gone downhill. I placed an order Nov 17 and still have not received my order on Dec 20. I asked for a refund and put in a claim and 24 hrs later was told it was closed because the seller said it was delivered. When you track it, it says in transit. Then when you ask to talk to a supervisor, you get the same person but they are whispering to you on the phone so you don't know. They lie about reopening the case and blame the person you talked to prior.

I have chosen one of my credit cards as the preferred method of payment but PP keeps using my bank account and other cards for payments. The customer service didn't understand what the issue was and said the purchases look normal and didn't help with the issue. I'm going to stop using PP until they fix this problem.

Scale does not go low enough. As far as I am concerned, PayPal should be listed as a terrorist organization. I have NEVER had a problem with my banks and EVERY scam out there uses PayPal. Not some.. ALL the scams / scammers use PayPal, every single one, because it is a scam itself and a haven for scammers. Legitimate businesses do NOT use PayPal. Every "business" I have had to use PayPal on has been a scam. Those 5 star reviews are either bots or crooks who work for PayPal! 1.1 RATING says it all!!! If we could put zero how low would it be then?!?! Do NOT use PayPal for ANY reason and if the "company" forces you to use them then you know it's a scam company and you should go elsewhere...FAST!!

I’ve cash checks with PayPal before with absolutely no issue except for maybe once or twice and customer service at that time was quick to fix the situation. I called about a month ago because there was charges on my account that I did not make or authorize. The money was supposed to have been returned to me so far has not been and that was per the customer service representative. Deactivated my PayPal debit card and was supposed to send me a new card tonight only one week till Christmas. I get my paycheck, try to cash it through the PayPal app like normal. It says cannot cash checks at this time. I call customer service. The lady transfers me to someone else. This guy gives me the wrong phone number to a third-party company that I’ve never even heard of when I call the number. It tells me that the number I called is out of service so I call PayPal back and I speak to another representative.

I have only been on PayPal for five days and I’m already having major problems with the website. For one reason they’ve held up my payment for five days, it’s still pending and so the entity that I bought from using PayPal refuses to acknowledge my purchase because PayPal still has it in the pending process. I’m fed up with PayPal and I’ve already deleted my account. I have never done business with such a lousy outfit in my life and they’re lucky I gave him one stars.

My wife uses PayPal very often. She ordered a specific pet carrier as her service dog is about to be spayed… She made the vet appointment (not many to be had), she called PETCO THREE times and was assured it was on the way. It was scheduled to arrive today. When it didn’t, my wife called…only to be told it was out of stock. To add insult to injury instead of giving an immediate refund they “open a ticket.” Thank G-d for PayPal as without their immediate refund it would have been an even bigger mess potentially. Thank you, PayPal!

I am a business owner. I provided PayPal all the information they requested for my business account. PayPal suddenly locked my account and froze my funds without any explanation. When I called their customer service I was given the runaround. I was never given an explanation for their actions. My recommendation to any business DO NOT use PayPal unless you have money to just give away.

A complicated purchase didn’t go through as PayPal reverted to a year's old address and phone number for my billing address. I was unable to log into my account, my password didn't work. This all felt fraudulent to me and customer service was no help at all. They could not tell me why this happened. I am now not comfortable with this company having my credit card information. Beware.

A vendor sent a partial order and I paid using PayPal. I submitted a dispute w/ confirmation of 3 items ordered but only 2 items shipped. PP said if the seller doesn’t respond, we will refund you. After a month+ PP closes the dispute in favor of the seller because PP doesn’t do partial payments! Horrible business ethics. Cutting ties. Don’t use them!

I pay an item with PayPal and the scammers sent the item to another state and even after contacting them and even FEDEX the item was delivered to some else in Florida, I put a claim and they decided with the seller. Did an appeal and sent the emails and still they decided with the seller. Not the first time, my balance is small so I'll be cancelling PayPal this month. Do not use this company. They say something and do something totally different. Use a credit card and a cheaper % of fees, do not trust what they say.

I never received the product ordered. I spent a week with company's support team. They finally sent the USPS tracking information, which showed that the product was sent to another address. Paypal sided with the seller. Paypal serves no purpose.

I pay my purchases through PayPal, I was thinking that I would have some sense of security. I ordered a product paid through PayPal. The thing that I ordered was the wrong size. The seller is refusing to accept my return, I have sent pictures of the tag showing the wrong size, and still PayPal is refusing my dispute siding with the seller. I know in the future. That PayPal is not the source to pay through. I proved the pants were incorrect and why the seller will not accept the return is beyond me! 76.00 is nothing to just accept as oh well! That's a lot of money. I won't be paying thru PayPal again.

PayPal denied my case after I called them and told them I had solved the issue with the seller. FedEx delivered my package back to the seller in error. PayPal sent me an email with the seller's attached rebuttal stating they had found in the sellers favor, case closed. Had they read their own email they would have seen the product was sent back to the sellers warehouse the same day it was shipped. What a joke? After I told them it was resolved and if they would close the dispute the seller would re-ship my product. The answer I got from PayPal was it is our policy not to close the case for ten (10) days. Then we close the case and seller can ship your product. This was a Christmas gift. Seller can release December 24. This is the second (back to back) case PayPal denied in sellers favor to the time of $500.00. I solved both cases. I will be looking for a better source of protection immediately. What a joke!

Paypal is readily allowing scammers to take your money. Don't assume PayPal is safe and will have your back, they won't. I have been scammed 2 times and had a fraudulent charge on my paypal account and paypal denied all 3 cases and conveniently limited my account so I can't dispute the charges any further. I was able to show the charges were a scam and fraudulent but now that they limited my account, they said there is nothing they can do. You have a better chance with your credit card and bank. DON'T USE PAYPAL anymore.

PayPal is suppose to be a secured site for our money. But I have an extremely bad experience with PayPal and dispute handing and struggling to get my money back from the client organization. In short, I recommend to use your bank debit or credit cards directly without using PayPal site as interim site, that way in case if we face any disputes on the cards used online the banks can directly address. This PayPal and their customer care is thoroughly useless and not worthy to spend time with them. They keep extending the dispute due date and they will never close the dispute on the victims favor. It’s just adds mental trauma to the dispute raiser and PayPal is waste of time.

This company is a joke. They claim to protect you from scammers but this is not my case. I ordered an item from USA and was scammed. It was a bait and switch and the company wasn’t really in the USA. It was a scam from China. They would only refund my money if I sent the item to China even though I ordered from USA. They required me to pay $125 to ship it to China in order to get a refund of $80 😂 I believe they are in on China scams.

This company is horrific. I needed assistance from them on a transaction where |I was scammed from the merchant! Paypal was able to retrieve my money but I was unable to not only able to retrieve my refund that PayPal issued me after a battle, they banned me for life because I was unhappy with their performance, and I voiced it to them and they refused to let me remove my credit card information from their company online. I told him, "You're banning me. You're not letting me use this for life. I want to be able to remove. "

I've been using PayPal for auto payments to subscriptions for Apps needed for my business. I chose to use PayPal because they are supposed to be great in dealing with scams and hacks - THEY ARE NOT. I have 2 subscriptions with a company that total about $80/month. Yesterday I received a notification that a payment of $420 was made to that company. I have never purchased anything for that sum of money to be taken out at one time. Since payments have been going thru PayPal for this company, PayPal automatically decided that all transactions with that company are "authorized".

Absolute worst credit card company with zero effective communication! Setting up auto payment off of my Samsung 21+ was a disaster and impossible to do! Customer service claims they are aware of the situation and transfer me to "tech support" who never pick up. Wasted 2 of my days off trying to rectify their errors and got nowhere. Never using it again. Good Ole Zelle or get the afterpay credit card. PayPal is a joke.

Paypal double charged me. When I accidentally overdrew my account, they took the money out of my bank account and ALSO out of my paypal account. They claim they transferred money INTO my paypal account to cover it, but can't explain why there is no credit to paypal, just a debit from the bank and another from paypal. (BTW, the reason for the overdraft was that it took over a week for them to transfer money from my bank to paypal.) So far I have had to call paypal TWICE; each time they said they would send me a chronological accounting of the relevant time period so I could see a daily tally. (The way they provide the customer their account history does not permit the customer to check the math.)

If I could give PayPal negative a million as a rating, I would do it. Customer service is absolutely TERRIBLE! I have had PayPal for many years. Due to their security measures getting compromised, my account was hacked. They refused to pay me back a simple $50 balance that was taken from my PayPal (the PayPal balance) and every single representative has a different explanation for me. I wasted countless many hours on the phone with these incompetent people. HORRIBLE HORRIBLE HORRIBLE. Would NEVER recommend PayPal to anyone!

PayPal is the worst company ever, their customer service is horrible and they can barely speak English and they're very rude and get mad if you ask a question or make a complaint, they will hang up on you and pretend like they can't hear you, they will say you owe them money. If you don't and provide proof, you tell them to delete your account they will say it's deleted but it is not, I will never use this company again. They are thieves and liars.

Customer service doesn't have a clue. I try transferring large amount money on my debit card. I keep calling customer service 4 time and they still got no clue on how to help transfer large sums of money. Don't do cash app. Try to send large amounts. They close your account for no reason and customer service is a joke. There is no service specially to customer. Customer support don't have a clue and try talk with a boss. I have wait for an email and don't ever do cash app. When people send you money through cash app it gets rejected all the time and you can't do anything just except rejection. They reject everything you send money deposit money. It gets all rejected. This is a worst bank to have an account for. They reject everything at cash app. They even close my account. Customer service at cash app there is no customer service as cash app. These guys need close down.

I have not done a single transaction in 10 years that wasn't difficult and made me angry. I used them because back then they were the only payment method sometimes in an evolving web payment frontier.

11/12/24. I placed an order for ornaments. Ad stated ornaments were handmade in the US and shipped out of Florida. No, they didn’t ship out of Florida. They shipped from China, they were thin pieces of plastic with a picture on them. Total package of 14 ornaments only weighed 8 ounces and were pathetic as ornaments, Nothing like advertised, or promoted. 24 seven Customer Service with a phone number that went nowhere so I emailed immediately to cancel when I saw extra charges go onto my bank card. Charges that were not listed in my cart prior to check out, insurance was added without prompting, and taxes were way more the than Florida sales Taxes. I was able to send all of these discrepancies to PayPal, initially my first case was closed. It wasn’t important that they have had harvested my bank account for money that wasn’t due them..Still sitting here 71.00 later with 8 oz. of plastic disc that are as ugly as they are useless!

Very disappointed with Paypal, I ordered something from a company that on their website says that they shipping from UTAH. I end up waiting more than a month, I never received my order. I open a dispute with PayPal and the shipping company and they went on shipper favor, because they said that my package was delivered. No more paypal. Company name VANICE TECHNOLOGY.

The customer service is terrible. I had a dispute with a seller. I never received my product. I have a video of the postman not delivering my package. The seller gave me three difference tracking #s. I got in touch with the post office. They did an investigation. There is no such tracking # in their system. I offered to send the seller and Paypal the video with date and time stamp. They never asked for it. The post office looked at it and agree with me seeing the package was not delivered. After many emails going back and forth for days paypal denied my claim. Paypal was suppose to get back to me. Never did. Just sided with the seller without listen to my side. Bye paypal. Will never use them again. Thank god my credit card company understood and refunded my money.

Worst customer service I've ever experienced. They somehow allowed someone to transfer money from my bank account into Paypal, overdraft my bank account and then transfer it into a bank account I didn't recognize. I had to use a workaround just to open the claim because there was no option to "dispute this type of transaction". When they finally realized I opened a claim with my own bank as well, they took back the refunded money by transferring it into my old bank account (which is now closed due to this dispute) and then asked me to pay it back by putting my account balance at -$3000.

PayPal only exist for their own interest, they are not there for to protect consumer; buyer; I am the victim of **, item received not as describe! Filing a dispute with PayPal, get nowhere a about 2 months!!!

Paypal got so big they lost sight of their strength and began adversely impacting themselves with both personal and company accounts. For example, people use PP less because they can direct reduce their hard cost by using competitors like Zelle, ACH and other payment options that cost less than PP. When PP sees less "volume" they reduce the working capital loan limits believing the account holder's business is experiencing reduced revenues instead of acknowledging they are simply losing market share to less expensive payment processors. Every business has the obligation to reduce costs but Paypal doesn't see it. Too big. Clearly there exists little data sharing between PP and its affiliates like Synchrony.

PayPal has very poor customer service. They offer little or no assistance when you need to resolve an open dispute, or worse when you request to close one. I have been bounced back and forth between PayPal and PayPal Credit services in trying to close a dispute. Neither one has assisted me in closing the dispute that has been sitting in PayPal resolution center for the past 4 months.

It's around Christmas time and I wanted to buy my boyfriend some expensive pair of shoes that he wanted while also shopping for other family members. I selected PAYPAL PAY LATER as my payment method but ended up getting charged the FULL amount instead of a partial initial payment. I filed a dispute online first because this was obviously a mistake on THEIR part. Long story short I ended up calling to get the dispute expedited because once again it's around Christmas and I still needed to get other family member's gifts. I needed MY MONEY BACK ASAP but the representative denied my request to give me my money back and blamed me for this. I am highly disappointed and DISGUSTED with this company and will NEVER recommend them to ANYONE NOR use their weak-** services again!!

Just a word to the wise. Up until recently I put total faith in PayPal, not any more!!!! I unfortunately made a purchase using PayPal from a Vendor in China and when product arrived and it was not at all what I thought so I confidently contacted PayPal for a return and guess what… No help whatsoever, nada, zip, zilch. They were of no help whatsoever! So don’t believe what their marketing people are peddling, you’re on your own. Sorry for just stating the facts.

I received a email from Paypal saying they blocked unusual activity. They didn’t block anything. Their security is worthless. I have 2 factor authentication on my account and this scam artist still drained my bank account. Message from PayPal: "Our fraud monitoring system detected someone trying to add your card ending in **** to their own wallet. Please make sure your PayPal app is up to date, and see your next steps." Closed my account. Will never do business with PayPal again.

Trash company. Can't do anything right. When I have a problem, it's hard to reach their live people and they fantasize their stupid and useless AI to handle everything for them. When I have a dispute, they almost always lose. When they send me an ad to promote a new card, they make it very difficult for me to apply for one. When they approve the card, they make it impossible for me to activate it online as they promised. When they promise a deadline for getting the card, they make sure it's a false promise. The only good thing they are good at is charging from you, regardless if you are a seller or a buyer. Avoid this trash like a plague!

All PAYPAL cares about is the 2.99% plus $0.49 per item they make on each transaction. They are not there for the consumer anymore. Did business with a fraudulent company that I thought was the US company. Paid $58 for something that wasn't worth 50 cents. In the end I submitted all of my evidence which made my case. PayPal rule against me unless I returned the item. I asked for a prepaid label they wouldn't give me one. Returning the item was $30.

Has to be one of the worst customer service places, if not the worst. Long story short if you have an issue don’t waste your time trying to call and get it resolved. Once you finally get through to a live person you will find out that they are not able to do anything to help, and only make a bad situation worse.

My PayPal account was hacked and they failed to resolve the issue. So afterwards I tried to close my account and what should just be a click to close account has become a long tedious task. That in which I am still dealing with in trying to close my account. It shouldn't be this difficult to close an account.

If I could give PayPal 0 stars, I would. I used them to purchase an item online, thinking it would be safer than using my credit card, but PayPal charged my Master Card multiple times for the same item. Master Card called to make sure the multiple charges weren’t fraudulent. They warned me that they have frequent complaints about PayPal, and advised me to cancel my PayPal account. They asked me if I had any other credit cards linked to PayPal, and recommended I also check for charges on that card.

I've been using PayPal for years, and have had zero issues. It has always been a secure way to make a payment, without adding credit/debit card info for each transaction. A couple of times, I had sleazy sellers that sold me goods that were misrepresented, and Paypal took care of me. I wish I could pay for everything using it.

Purchased items from a company I thought was based in the U.S. My bad, once I paid via Paypal discovered that the company is based out of Singapore. Attempted to contact the company through PayPal - click the link to contact seller and no information is displayed. Filed complaint with PayPal. PayPal appeared to be understanding and submitted a claim as items not delivered. Seller provided a tracking number but the shipper name only said "manual". Internet search finally showed that the shipper was ZYYM out of China.

I recently purchased a product online and paid for it through PayPal. I have been a PayPal customer for almost 25 years, and have a variety of different types of PayPal accounts (savings, credit, etc.). The product I received was totally misrepresented, both on the listing site, and through questions answered online by the company itself. The company's response was for me to return the item, TO POLAND...AT MY EXPENSE. I created a dispute case through PayPal, and after escalating it to a case, the company's response was the same...ship it back TO POLAND AT MY EXPENSE. After contacting PayPal customer support, I was told they could do NOTHING to solve this issue "since they are not a bank". This will be the last time I purchase anything through PayPal. ANY credit card would see that the issue was resolved correctly, rather than saying there is nothing they can do.

I ordered a new card, received it and activated it and was using it. All of a sudden I can’t get my balance, so I call customer service and they tell me that they can’t open my account without my old card. Really? Now I have money that I can’t use! I’m glad I didn’t use PayPal for my paychecks, I would have been screwed! Way to go guys! Smh

I am leaving Paypal immediately. I just learned, from experience, that after payment to a merchant, the merchant can request up to 115% more, and paypal immediately PAYS IT! Then I have to spend my time with a dispute, and wait weeks for a decision? No thanks.

I called in for an unauthorized transaction on two payments that I did not do. I do not know who these two people is. I understand that these two people these two payments were sent as to personal payments. On September 13th and September 19th. I was not aware of the $120 that was in my PayPal balance. And $85 were coming from my debit card that was linked onto your onto PayPal account. I have lost my phone and did not know the transaction went through. And I spoke to multiple supervisors and they have stated to me that there was multiple attempts to log into the account. So you still will have to return my money.

Do not use this company for buying or purchasing crypto. They will lock your account randomly after you have already purchased crypto and then won't allow to send it out "Due to security reasons." Why was I able to purchase crypto in the first place? PayPal scammed me out of more money due to purchasing crypto. They took their purchase fee and then a fee for selling. I will take my business elsewhere.

I was a victim of a scam. My bank stopped payment, but PayPal came after me for what they sent to the fraudsters. I have talked to so many of their representatives and no one will help. They just give you the run around and repeat the same things over and over again. To make matters worse they lied about opening an investigation and haven't closed the scammer's account. PayPal is helping the fraudsters and themselves. FYI PayPal owns Venmo now, so I wouldn't work with either company. They will not help you get your money back.

I would give zero stars if I could. How dare PayPal return a dispute of a non legitimate charge after the customer states they did not authorize this in less than 24 hours as resolved and the charge is legitimate. Really? They did not even do any checking. Now 4 weeks later, Babbel told me they refunded me, but PayPal insists they did not get this and they will check into it but it will take 10 days!! That is almost 6 weeks from my initial dispute. How come they did not take the 10 days in the beginning to do their due diligence? It’s stealing. It was not just a 20.00 deal. They would not even take the reference number from me that Babbel gave me for the refund. I tried through chat, 3 phone calls and even the supervisor. They outsource and there is no way to talk to anyone in the US.

So many obstacles and fees just to make a simple transaction. Sold an item for $1,700 and PayPal immediately takes a $50 "transaction fee" for no reason. It's also keeping my funds on hold for over 20 days. App is terrible. Website is terrible. Customer service is terrible. Never using Paypal again.

I would prefer to give zero stars. Unbelievable that this company does not stand behind buyer’s purchases. I had proof in multiple forms that was submitted in support of a payment for goods not received from “seller.” Dragging me through a long and arduous dispute, despite my proof, they decided in seller’s favor. I’m done. Deleting my account. RUN NOW and as far away from PayPal as you can get.

I was scammed by a company and proved they scammed me and Paypal didn't protect me. PayPal is another scam company and has interest in some of the scams out there. Don't believe they will protect you. I'll never use them again.

My experience with PayPal has been deeply frustrating, and I am shocked by the company’s policies, which border on outright theft. Their platform’s flawed design and poor customer service turn what should be simple transactions into unresolvable chaos. After purchasing a defective product, the merchant insisted on using PayPal to process my refund. I reluctantly agreed. Initially, my old PayPal account allowed me to send payment requests, but the merchant claimed they never received them. I contacted PayPal’s 1-800 number, where I was advised to delete my account and create a new one. That advice led to even bigger problems.

Paypal received money from the sender and money from me and both of these accounts are personal accounts. This should be illegal almost 200 dollars for one transaction because the person has no way to put business or personal. This company just keeps on making up rules it seems according to what the situation is. Now family from another country send me money to help me out because the home I lived in got damaged so me and my kids are in a hotel. Do you think they care? No. They took 94 from the sender and still took 89 and some change from me. I want my money from this transaction be put back and the other transaction that they took money.

Don’t trust PayPal. They do not stand behind buyers' purchases. Poor customer service. I did not receive what I ordered. I had photos of small envelope with shipping label and I ordered a large item. I deleted my account, and will never use their service again. If you want to waste your money use PayPal. They will help you!!!

I recently purchased item through Ali Express, seller provided tracking number for that ordered turned out that package was delivered to totally different address and zip code. I contacted shipping carrier customer servive to get proof document and submit to PayPal and I get denied for my claim stated that Item was delivered according to seller tracking number. PayPal won't reviews or read through all document you provide to them. I am cancel all my PayPal accounts and rather using credit card instead your bank will more favor to buyer.

Trash crypto services - will put your crypto on up to 72 hour hold for no justifiable reason except for "security reasons" and only resolution is wait X amount of time and try again. Which has not been working. Customer service is only able to parrot that same auto responses with no real path forward for customer resolution. Do not buy crypto through Paypal unless you don't mind it sitting in Paypal only.

Made a purchase. Item didn't work. In emails seller told me they'd refund me the return shipping first and then a full product refund. They refunded me shipping and then only refunded me the balance of the purchase price not the return shipping amount. They stopped returning my emails. Opened up a case with PayPal and they basically told me too bad! Horrible consumer protection by them. Terrible customer service!!

People use Paypal because they are led to believe that they are there to help protect the user. They are not. They WILL NOT issue refunds. Do not buy on-line and then use Paypal as a source. Even if the company flat out doesn't send you anything and tells you they are keeping your money, Paypal would rather side with them than issue you a refund. Better to screw you over than themselves.

I have been a PayPal client for 20 years. I had never had an issue up until Nov 16th, 2024 when I found that someone had hacked my account, added an email address and when my pay was transferred to my PayPal account over $8000 was transferred to a bank account I didn't add. I contacted support who continually told me there wasn't any fraudulent activity. I went through their questionnaire where one question asked if I had added the fraud email, I responded no. When asked if I removed it I said yes (And changed my password).

I wish I could give them a zero but that’s not possible. Bank transfer is taking me 2 weeks for 100 bucks. I’m waiting on a debit card and figured this would be easy. They proved that to be wrong. Wouldn’t recommend them to my enemy.

I would never ever use PayPal again. PayPal allowed a company to sell me A FAKE, KNOCK OFF ITEM, REPLICA, and won't do anything. "O, it's just insignificant" difference between replica and brand name. Shame on you. You hired an idiots who work there. Bad bad bad experience. I will use another credit cards for my purchases. Never ever again.

This company sucks for customer service, I use my card to travel all my cards....nightmare. Every time I travel to use this card call verification. Give pass code. Next video and another video next time, this is stupid. Then when they keep you on the phone for 45 minutes then you say a curse word they hang up on you...but I got to listen to screaming brats In background or lady yelling at her kids.... You people suck with your management skills. Replace your home workers.... Get a freaking office place of business not a freaking day care.

I made a purchase for a spa pump from Trinity Blazer for $82. I received no email tracking information and contacted PP for assistance. I then received an email from PP with tracking info and email contact for seller. Tracking for USPS indicated the item was delivered. I did not receive it and emailed the seller with a return of no address found. I then contacted the post office and they told me a fraudulent dummy package was sent to a different address other than mine. They also told me this was a common scam using PP. I relayed this information with a copy of the USPS email with their findirngs and research to PP. PP closed the case citing a tracking number was provided and refused my reimbursement. No way to contact them to dispute. Obvious fraud supported by USPS.

I used PayPal for couple of decades but the service got so miserable that any credit card company is doing better job. When they can not hire English speaking American to handle customer service they don't deserve my business anymore

This is a very untruthful and untrustworthy company I have ever experienced. PayPal should be avoided at all cost. They are very corrupt and dirty. DO NOT USE PAYPAL if you care about your money and privacy.

Willingness to ignore a fraudulent website. I made a purchase at Husky Hand Tools website for 2 rechargeable flashlights. I never received an order confirmation nor did I ever receive the items ordered and 16 days have passed. PayPal stated the payment was made to an individual and not to Husky Hand Tools. Since I never directly made a payment to an individual I immediately notified PayPal of the possible fraud.

I have pay in 4 account with PayPal for a wig wig Adorable Lessons which turned out to be bogus. Made the purchase on 10/17/2024, which I was supposed to receive in 2-3 days. It never came after over a week. Because we live in the same state, that time frame sound correct. The owner goes by Alfonso **. I Made a dispute and he sent a tracking number from USPS and thought that would be the end of it. Again I emailed PayPal and ask for my money to be refunded, but nothing. I checked with the post office and found out he only generate the ticket and they was still waiting on the package.

If I could give PayPal zero or negative stars I would. I did work for a lady. Lawn care and such. I completed the work and the lady was pleased. We used PayPal for payment. A month or two later the lady was going through bank statements and forgot she paid me to do work and used pay pal. She reported the transaction as fraud. So pay pal charged my account 300. I got ahold of pay pal and they said all I can do is file a report or whatever and contact the lady. I contacted her and she contacted PayPal and told them she accidentally reported is as fraud. I sent pay pal screenshots and proof I did work for her and she was satisfied. I have talked to pay pal multiple times and each time they promised to get it taken care of in a week or two. It’s been months and the issue has still not been resolved. I had my hard earned money taken from me from another job I did for another customer because they say I owe 300.

If I could give PayPal 0 stars I would. As a long time PayPal user, I believed I had buyer protection. It has drastically declined! I bought an item falsely advertised as gold in color. Gold listed in the item description, specific item details, my PayPal email confirmation and PayPal item purchased being disputed. When the seller shipped silver and insisted Gold reflected in writing EVERYWHERE was only a keyword. PayPal’s resolution was for me to pay the international return shipping of $300 to return an item less than $150 in value. After 2 calls with customer service saying that I they were requesting a return label but no change in system status for me to return, the third call told me to call my financial institution. I asked for a supervisor and after 30 mints on hold they hung up on me. When trying to escalate to customer support, they told me to file in small claims court. I will no longer be using PayPal.

PayPal "WAS" the perfect service when it was the only and it first started. I signed up and any time there was a question or an issue I just called, obtained the information needed or corrected an error and went about business. NOW, it is so awful and I feel like a person that keeps getting kicked in the face and I get up and ask for more. But, this is where we are - there is no alternative. So, I guess this is why they do it and can do it. So, the reason I write the review is to hopefully tell you to not get involved and find a better way of paying online and/or receiving payments. Thanks for listening, I'll stay hopeful that PayPal goes back to being a good company.

I started using Paypal for my personal transfers, auto payment of my ongoing google subscriptions and in person small purchases. But for online shopping I had to learn the hard way. First of all it is relatively very easy to make payment because all information is already set for you and appears almost in every market as the first choice of payment with just one click. Some flashy add apps like temu have make me and other people I know complete payments without realizing it.

Worst experience I have ever had with Paypal. Got hacked in Ebay and 2 computers were sent to an unknown address to me of ** through my Paypal account. Paypal reimbursed me for one computer but won't on the other even though both transactions are identical for $3529.98. I have talked with at least 15 agents at Paypal and 3 supervisors totaling about 4 hours. Now collections is after me for $1529.99. Don't trust Paypal if you've been hacked. Paypal still won't get my money back!

PayPal was a good site to transfer funds between family. But here recently in Oct they limited/ closed my account. And the justification I get is my information is being used somewhere else. No other details. Which is trash. Beyond frustrating cause I can account for all transactions. And now I can't touch those funds for 4 months. Thanks for nothing. And the customer service said they put in another review for the case to be looked at again. No response, no follow up email, nothing.

I use to love PayPal, never had to worry if a site was a scam, just got hosed for the first time. Seller actually replied and now I have to send a fraudulent package back to China on my own dime when the package from America. Will definitely change how I buy online. Lost my business so now buyer beware not seller beware like it use to be..what I received was not even close to what was ordered but still on me to ship anywhere in the world they want.

Recently Paypal out of nowhere, put a rolling reserved on my account. Did we bring in thousands of dollars a month? We own Landscape company that we need the money to buy materials And I’ve called several times and a computer runs the rolling reserve department. There is no higher-ups that can overturn it. Had a good account with them. This is the most awful platform when it comes to financial institution I have ever dealt with. I do not recommend Paypal. Their staff is rude awful.

I have been with Paypal since opening my eBay business. Around 23 years. There was a time I would never buy anything online unless they took PayPal. But they have gotten way too big for their own good. No more good, personal customer service. In fact, no customer service at all. It is impossible to work the app anymore. Worst internet payment service ever! Do not join PayPal! You will regret it!

I wish I could give minus zero stars to this scam that masquerades as a “helpful business” who cares about you. PayPal is nothing but a scam to steal people’s transaction funds/money. I sold some tickets that I couldn’t use and they made an excuse to hold my money for 21 days and it was a lousy $89.00. I added my bank account, my debit/VISA card, my phone and my SSN. I will never do business with these mouth breathing morons ever again. I have paid other people over a thousand dollars that are my “friends and family” through their site and yet they don’t care one iota about keeping my business. PayPal will use every excuse in the book to steal your money and keep it for nearly a month and then on top of that they keep 2.9% in their pocket plus another additional fee. So you are paying THEM for the privilege of being paid by someone else.

Recently I was scammed on a transaction, but I thought "Hey, no worries! I paid through PayPal, I'm safe." To my GREAT disappointment after all these years of using this service, I was proven wrong. It is absolutely obvious that PayPal does not read nor look at records that you provide in your dispute case that you have been scammed REGARDLESS of how much evidence you provide.

PayPal will not refund money on a product that does not work as intended. I have submitted several requests for a refund, and they keep denying it. Tried to contact seller and they offered a 10% refund or to get a full refund I would need to mail the product back to China. The package the product came from was mailed from NJ.

I initiated my dispute in September regarding a transaction I made in April for the purchase of a puppy. Despite multiple requests for a refund from the original merchant, I have yet to receive the product or a resolution. I have provided ample documentation to both Capital One and PayPal, clearly demonstrating that the puppy was not delivered as promised. Additionally, the merchant has repeatedly changed their story, further complicating the matter. Unfortunately, both Capital One and PayPal have been unwilling to issue a refund despite this evidence. Given the lack of progress, I am requesting immediate action to resolve this issue. If my refund is not processed promptly, I will be forced to pursue legal action against both the merchant and the payment processors involved. I trust this matter will be taken seriously and look forward to a swift resolution.

Most HORRIBLE service ever!!!! I opened a Paypal account and never had a chance to use it and wanted to shut it down but, I'm still getting random emails saying that people are purchasing merchandise from me and they haven't received it! Just recently I've been getting emails saying my password has changed? Also another person still trying to use my old paypal account connected to my email address. Sooo sick of these hackers messing with people's accounts and paypal can't fix it! So ridiculous, if you don't want to ruin your personal information stay clearly away from paypal!

Scammers are free to access all credit cards you have input into PayPal, and PayPal won't allow you to fix the order, nor will they protect you from the scammers. Protect yourself and use something else.