PayPal Reviews

Not the most efficient online payment system. They ended up taking way more money out for payments. Zero out of five stars. Then they also have the money for three days. Had a client that I worked on a project on and got paid and it took way too long to get the money plus the fees were so incredibly high, but it really just turned me off, and I expected more out of such a brand of PayPal. I really hope that they can change an update that later for the every day person to feel better about transferring money online and being part of the digital ecosystem.

I client of mine filed a claim to get a refund back on his deposit which was stated NON-REFUNDABLE but Paypal found in his favor despite this fact.... The client terminated my web design services because he "didn't like my attitude" which is not a viable claim to make for a refund. This client terminated my services, but still made the deposit to me with full knowledge that it was NON-REFUNDABLE as stated in the invoice I sent him. I am now attempting to give Paypal the opportunity to reverse this decision based on facts and merits of this frivolous claim or pursue them in court I will. This is insane that they found in favor of someone who submitted a deposit that was clearly stated NON-REFUNDABLE.

Bought a phone and the seller sent me a money request which PayPal declined to let me pay. Then I tried paying the full amount separate from the money request and they denied that too. Then I was able to send a partial payment but after that they denied me finishing the payment and put a hold on the first partial payment. We agreed to just use Venmo which went great but it was a nightmare getting the first partial payment refunded and they refused to explain why any of the payments were denied and their customer service sucked and when they finally refunded the money they kept the damn goods and services fee to ice the cake. Would not recommend.

ANYTIME I go to make a payment, I cannot be verified. Happened 4 months now. Customer service is nil, since they only have reps that interrupt you. Therefore, after being a LOYAL customer for 7 years, I called it quits. Have to verify myself to pay a bill? Shut up!

I was recently scam by Paypal. I had bought a streaming device on Instagram and used Paypal as the payment center thinking that Paypal will protect my purchase if something goes wrong with it. And, something did go wrong when I received the device 3 months later. I contacted paypal and paypal told me to contact the seller to resolve my issue. The seller told me not to launch my complaint with paypal and they will refund me. I went back to paypal asking paypal if that is what I should do. Paypal told me not to follow what the seller had suggested but, instead to file the complaint.

I have used PayPal for years, but as of lately they have become complete trash that doesn’t protect their buyers. I filed a claim because I was charged the wrong amount for an item. I provided screenshots of what I agreed to pay and it was clearly different than what they charged me. PayPal didn’t care and sided with the seller. I won’t be doing any more business with this fraudulent company. They support scammers. Additionally, it’s coming up on 3 weeks and I haven’t received my purchase. Total scam.

Paypal is difficult to navigate. The site often does not contain links that are needed to process your payments. Customer service is difficult to reach. I have a problem 50% of the time I use Paypal. I wish they would improve their site and offer customer service.

I have no credit card with PayPal. I just linked my Amex credit card to my PayPal account. Hence, the process is — when I purchase something online and choose PayPal as my payment mode, they charge my Amex credit card with said amount. If there’s a refund, they place it back to my Amex credit card. One day, I made 2 transactions with the same merchant using PayPal. PayPal consequently charged my Amex account. However, merchant cancelled and did not send the ordered items. I disputed the 2 charges in my Amex card and so I was given the temporary credit for both. During the dispute, the merchant gave a refund for both trxns which were sent to my Amex card via PayPal. And so, Amex reversed the initial credits.

I got four different responses from four different Representatives that my case was won.. However they couldn't understand why I didn't get my refund. First they said it would take 3 days, I will get an email within 15 minutes that never happened so I got my bank involved. I told them that also. I will never ever use this company again.

Used PayPal for home insurance and tried to cancel the renewal by one call insurance but nobody answered phones on separate occasions... and surprisingly they took a cancellation fee through PayPal of £149 without my authorization! And put a case against them and PayPal took the company's side after being a loyal customer for 10 years plus! Disappointed by PayPal.

Had to send $100 odd to my brother in the UK, to reply a small debt. Had a MOST unfortunately instead experience with one of Xoom's competitors, who shall remain nameless. On the contrary, PayPal and its subsidiary Xoom handled the transaction as.if there was nothing to it. -Very impressive. It was also an advantage already to have an account with PayPal; gave me the confidence of knowing a dialog could be established if anything went wrong. Nothing did. Well done, y'all.

I'm reading the reviews and seems as I have never seen a place with so many 1 stars (since -1 is not possible). Have been with Paypal for centuries but the last 2 months statements are just weird. I was lucky to get somebody in the line after 4 times authentication, but I was not lucky enough to understand him,..not to understand the answer and math at all. He was rude enough to tell me, "madame you do not let me explain, you keep interrupting me and do not let me finish"! While explaining things that I did ask for and were not relevant to my call. I raised my voice as well to remind him that if he can not take the hit working as customer service representative he was in the wrong place, he yelled at me as he was doing me a favor! Horrible.

If there was any possibility I would have given minus ratings. Sudden transactions from Paypal appear on the activity. To raise questions on any billing disputes on billing activity is very difficult. The answers provided by paypal are very inadequate. For some reason paypal always rules in favor of corporate companies. There is no genuine effort to perform any investigation. IMHO PP has some sort of shady understanding with certain companies and charge the customers. As usual you will 100's of legal pages with incoherent language where PP denies any responsibility. Please stay away from PP. Please don't assume your CC details are safe with PP and not exposed.

I have never in my life worked with a worst company than PayPal Business. I switched from Square and in a matter of a month they have limited my access to my funds, held payments over and over. And now locked my account fully even after I have called them daily and provided all they ask for! It’s one excuse after another. I have absolutely no access to my business funds now for another 5 days. Absolutely absurd and unacceptable! The second the lock comes off I am closing the account and I highly recommend NEVER EVER trusting your business with PayPal!

My PayPal account was hacked. They acknowledged the breach but will not refund my money. Said I should dispute through my credit card company. They said they didn’t see a problem with my claim and they would remove the fraudulent email address and devices but they didn’t. Will never use again. Want to give a zero but apparently not allowed.

To say there is no customer service is an understatement. They locked me out of my account and the only way they would let me back in was either to take a picture of my photo ID or put my credit card NUMBER in. The APP would not send a text to the mobile number that PayPal’s system recognized when I called. The same phone number I have had for decades. The same phone number I’ve always used for dual authentication with PayPal. I was told that’s normal and there was no manager to talk to. I called three times for the same answer and when I said I was going to file a BBB complaint somehow miraculously my password worked and no need for dual authentication. So sketch. Venmo here I come.

I had to leave at least 1 star to WARN people. I sent money to my son but didn’t receive confirmation. I contacted PayPal and was connected with their outsourced representative in India. He requested remote access to my phone and Apple Wallet to diagnose the issue. Reluctantly, I agreed, hoping for a quick resolution as I was leaving to fly out of the country.

What the heck is going on with PayPal? I kept adding credit and debit cards to my PayPal wallet, and none of them worked to have one single successful transaction for hundred attempts! I called them several times, they confirm the cards are good, my account is good, but they wanted to prompt me to add a bank account instead of credit cards! REALLY? When I ask why? They say for your security, what do you mean my security? No explanation. No one was able to figure out why the transactions don't go through, and why they want to impose to me adding a bank account without any explanation? Isn't this weird and unsecure?

PayPal took from May 5 till today June 7 on a claim of a product that doesn’t work, I paid $499 to buy Onepunch boxing machine, it didn’t work and my arm got hurt from punching so bad at the machine because I thought maybe hitting it harder will work, it didn’t. Contacted PayPal. They said they will contact the seller, it took a while so I contacted the seller as well. The seller responded and said they will accept the refund and I have to ship it to China, I received a product from USA. Why do I ship it to China, then they provided me with Texas address and then California address which was on the box, Paypal said they will not refund me unless I ship it to China, I told them I have an email from the vendor. They said, "We don’t care. Only the address on file." I called in a manager prior to that and she said she will provide me with the shipping cost.

I have never had too big of an issue with PayPal... Until now. Last week I went to use my card and it didn't work. I tried a few more times and nothing. I called and they said PayPal canceled the card I was using and sent another card for no reason and no warning. I finally got the new card today and activated it on my account it said I'm ready to spend... Finally.

I changed my phone number and Paypal customer service asked me for my entire credit card number in order to identify me after identifying myself with my last 4 of my social security number. Very shady practice.

PayPal had me add statement to my invoices to protect me. Did work for a client, the client signed and paid invoice. Before they paid we told them there was an additional issue with their ac. They understand, still paid and signed off on work that was done. They then decided to complain to PayPal not even disputing actual work that was done. PayPal refused to talk to me with a live person and just automatically sent my $859 back to customer. Based off I didn't do the work, yet the customer wasn’t disputing the work I did. They thought I should do the extra work for free, which it also stated on my invoice if there extra work there would be extra charges. PayPal will just take your money and do whatever they please and mark down a lie why they did it. Stay away and know they also own Venmo.

Beware of sending money by PayPal. I tried to send 350 to a friend. They for no apparent reason. Took the money because it didn't meet their transfer policy. I've since learned this is a common practice. No wonder their company is failing. Do not risk any money transfers with this company. They will be good for a few transfers, then take your money with no warning.

PayPal is a joke! In January 2024 I was attempting to buy “overstocked original Disney” branded hats from a website that has now changed their name and address. When I went to check out for the just under $80.00 charge, it went to PayPal and automatically signed me up for a daily subscription fee of $80.00. I did not catch this and out of nowhere the order placed again with another $80.00 subscription fee. I stopped the auto renewal immediately and disputed the charges with PayPal. PayPal decided that it was okay that I was scammed out of $160 as their “seller” still has time to ship the product. I got another person at PayPal on the phone and she started the dispute process for me.

I bought a shipping label through them, where they stated was a 3 day delivery, the transaction ended up cancelled because the Item wasn't going to be delivered on time. They make it awfully difficult to reach out to customer service, and then they say the transaction was done through a third party company, that they never made clear at the sale point, after losing hours waiting and talking with support, they just said make the claim with this other company.

PAYPAL AND DIRECTFREEZERS.COM BOTH ARE FRAUD. Had made a purchase from fraud website url **, I was suppose to get product on April 2 2024, didn't receive the product. So I tried calling, emailing, chatting with Direct Freezer, I didn't got any response. So I had file a charge back with PayPal on May 5th. After waiting for month and numerous phone call to paypal at the end on May 30 paypal sent me an email saying "Item was delivered" and close the case on paypal. Finally I had to call my credit card bank (Chase) and explain the situation and they had refund my money instantly on same day. I had ended up taking all my card off from paypal and closing paypal account. Worst experience and never using or recommending anyone.

I set up an account years ago. Never used it.. In December apparently someone hacked it, changed the password phone number and name on the account.. They sold something, received payments and bought something with the money that was then in the account. Whoever paid them disputed their charge since they clearly never received what they bought. In turn it made the account negative along with 2 $30 dollar fees.. In march I received a letter from a collection agency for the $160 something dollars owed.

I tried to send a friend 350.00. They took it. Would not release it. I tried everything. Do not trust this app or corporation with your money. User beware. They will only say it does meet their transfer requirements. You'll never reach anyone there to get your money back. I can't believe they are pushing to raise their stock. They must be in financial trouble. Stealing customer transfers.

Paypal allowed Jordi ** to hack into my account and siphon off $7k. She stole under $100 a day between 11 PM and 1 AM so I would not notice. I have filed police reports in 2 states, FBI, and all govt agencies. Paypal refuses to even look further into the hundreds of transactions that Jordi ** has done on my account. She has 12 aliases and 3 fake Facebook accounts. She actually used a fake address to buy jewelry and "met" the UPS driver to get her package. Bank Of America found her to be fraudulent yet Paypal refused to even look into the situation. I am now SUING them in court! DON'T USE PAYPAL. They are THEIVES.

Very surprising to see Paypal at a 1 star, this is the most reliable payment platform I've ever used and it's been well over a decade since I've used them consistently. This is a great, dependable site that will absolutely help you. Never had an issue, but I've also never broken their rules... it's easy to color within the lines when you know your money is safe.

I made a purchase and it was deducted from my bank account and then PayPal billed me and also wanted me to pay and did not give me my money back which is fraud because I was double billed. I will never use PayPal again and I would not recommend it for anyone.

I have been with PayPal 22 years. I had a charge that was supposed to be $7.25 and came through as $7115.00. The company that I made the purchase through refunded me within the hour of the incorrect charge. PayPal sent through the $7115 charge and my bank account went negative even though they already had the credit. I contacted them so many times but no one will call you back. My bank rejected the charge eventually but I was without money for 4 days. Then PayPal sends the $7115 payment through again even though I called and emailed multiple times that there’s a credit sitting in my PayPal account. So my bank account goes negative again for 4 more days.

Hello. We are a small business in USA and offering our customers PayPal payment gateway for multiple years and generated lot of money for PayPal. There have been significant increase in chargeback frauds by customers these days. One of the customer received the item and raised a chargeback with PayPal saying item not received. However tracking number clearly showed item delivered to customer location. PayPal proactively changed the claim later to 'Item not as described' instead of 'Item not received'. There is no seller protection for 'Item not as described'. When we asked why did you change the claim to 'Item not as described' they don't have proper explanation and closed the case siding with customer and PayPal did not pay us seller protection.

After 17 years PayPal decided to close my account without explaining why and I can’t transfer my balance to my other accounts for the next half year. I am sure that I did nothing wrong so I will never open an account with them.

I went on a website interested in making a purchase. I noticed that the vendor accepted PayPal. I clicked on PayPal to review the payment options and that is it! Later, I noticed a pending transaction of 580.35 that I didn't authorize. I called PayPal about the unauthorize transaction and they stated that the authorization didn't show up on their end and the funds should be released since it's a preauthorization. I called my bank and they stated that it may take a few days to release. My bank gave me the option to have PayPal fax over statement to release the funds the same day. I called PayPal back and they refused to fax over the request! The supervisor was somewhat rude and sarcastic when trying to explain I needed my funds released and I all needed was for them to fax the request. The issue was not resolved.

I tried several times to get an issue taken care of. I did not receive the merchandise. Paypal wanted me to do the legwork, post office, neighbors, documents etc. I did it and they wanted more. I contacted the company 16 times and no help. Just said, "I'm sorry!!"

I made a purchase May 1st through vivid seats, which I will NEVER DO again. I definitely won't be using PAYPAL for any other purchase and will be closing my account. After I purchased concert tickets. I found out I won't be getting the tickets until 4 days before my event. I called PAYPAL to start a dispute, then was informed that I was eligible for buyers protection. I was told call back in a few days to do turn the case into a claim. I was given an estimated date for the case to be reviewed.

This website is fraudulent. It comes up after you click on a valid website and then get redirected to ** so be very wary about clicking on a google search for something and then assuming you will be going to the .com you saw in the search. When this comes up it shows merchandise in a similar format to normal online shopping (see photo) but forces you to a PayPal transaction that does not reveal anything about who is receiving the money. Once you complete your PayPal transaction you get a split second notification that ** received payment. That's when you know something is wrong. Then on my receipt I saw Xeileu ** received payment.

I purchased items using PayPal that were charged and never received. Complained to PayPal who forwarded my complaint to seller who offered me a 30% refund on the bill for items I never received. The seller's site had no good phone number and no address for me to contact. PayPal could care less even though they approved this seller to use PayPal. After a month of going back and forth with PayPal and seller PayPal response was I should contact a government agency with my complaint. American Express would have immediately refunded the money and proceeded with their own investigation. PayPal has no protection for the buyer using their service, they are a joke, will never use them again.

MONEY STOLEN FROM MY BANK ACCOUNT USING PAYPAL! For months I was getting unauthorized transactions send from my bank to PayPal! I only used PayPal to receive money never to pay or send money! I been getting hard time from PayPal to pay a debt that was unauthorized by me! The customer service people are unprofessional and have no idea what they are doing! Called multiple times, they reported fraud on the website 3x kept getting denied by PayPal. I had to remove my bank account information from PayPal as soon as I noticed unauthorized transactions and change my bank account number! The worst part is that when a transaction is pending you are not allowed to cancel!!! So PayPal takes the money out of your bank account without being able to stop it. Once it’s transferred the money is taking out immediately from your account! No one is able to help. They pass you on and on to different people and everyone is lost and has no idea how to help.

2nd time I used PayPal. First time I bought a $3000 lawn mower and after 2 months of tracking they sent me 1 sock. This time they charged me twice for the same purchase 1 day apart, the seller hasn't even acknowledged the order and my money will be tied up for 15 days while they evaluate the fraud. From my experience PayPal suppliers are crooks.

I have never been robbed for so much money in my life. 2 phone numbers and a address that was used by someone to buy a TV and laptop just a few weeks ago. As soon as I seen the Unauthorized purchases I called Paypal. I found a dispute and only an hour later. They said they weren't going to give me back. My money because it looked like I did it because it came from my account again. 2 different phone numbers and address. And I've never used in my life or even heard up. Now let's go back to February. The same people took over nine hundred out of my account through xoom. Again I secured my account. I changed my password. I did everything to ask me for them to come back a couple weeks later and tell me I'm not get my money back. I authorized the transactions again. 2 different phone numbers, a different address.

I am deeply disappointed with my recent experience with PayPal regarding an unauthorized transaction. I was scammed out of $400, and despite reporting the incident immediately, the resolution process has been extremely frustrating. When I first reported the unauthorized transaction, I spent nearly an hour on the phone with PayPal’s customer service. They assured me that an investigation would be conducted and that I would receive a refund within 5 to 10 days. However, shortly after, I received an email stating that my case was denied and the transaction was completed. I called PayPal again and was asked to provide additional documentation, including my ID, credit card, and bank statements. I complied with all their requests, but after two days, my appeal was denied, and my account was subsequently blocked.

I had ordered an item off of Facebook. Silk Boston Ferns and after watching the video of the item I decided to order. The video states that the item is made in the USA and the size is 48”. I received a hard plastic item 13” in height and the item was shipped from Hong Kong. Totally misrepresented. I contacted the company and they said not to ship it back as it too expensive and offered us $4.00 USD for something we paid $52.00 USD. We asked for them to send us by email a shipping label and then we would gladly popped the item in the mail. No luck.

The beginning of May I started working for Prolific who does on-line surveys. They pay through PayPal which has frozen my account for 120 days. I called on May 15th to be told that this was policy. Don't know why.

*PLEASE stay away from PayPal. They leak your information or steal the funds themselves. Everyone I've spoken to on the phone has no idea what I'm talking about and gives me the run around. On my bank statement it would say "paypal*transfer 50290" with random routing numbers. I told the lady it had obviously been hacked. She didn't seem to care. Called my bank. They are still looking for more fraudulent charges from them but the total they have gotten to so far its around 2,000 and counting. This company need to be held accountable.

I have two disputes for over 5 months, they will not help me! They said items delivered when I was out of town for my father's Funeral! They will not help. I am NOT happy. Everyone has been rude and hangs up on me, they just close out Dispute. They should be making claims with shipper if they say they delivered it, TOTAL SCAM!

18 years with Paypal. Lately they take their time on transactions in which I lose control of them. This last transaction they never returned my refund... issued on May 8, 2024, to the current date May 14, 2024. They have even removed the Pay in 4 option on my account in order to keep my refund. If you call they never see the current transactions. Paypal, what is wrong with you?

I have used PayPal for many years, there is never any employee in USA to answer you and respond, their policies have changed, so many things are so unfair now, I bought an item, seller doesn’t have it, PayPal has to wait two weeks for seller respond! If the seller doesn’t respond, why me as a buyer have to wait two weeks, they shouldn’t give seller two weeks when they don’t have the merchandise. Tracking number or anything to prove… So ridiculous.

I hadn't used PayPal for a long time until last week when PayPal emailed me receipts for what I believed were 2 separate unauthorized charges made on the same day. My attempt to log in using known credentials failed and I had to pass the 2-step verification to change the password. According to PayPal, the unauthorized purchases were initiated from an unknown device. It's obvious my account was hacked and not sure where PayPal sent the identity verification notification. Paypal doesn't allow me to remove the mode of payment. Go figure!

I purchased a $76 pair of boots and paid by PayPal back in early February. The boots never arrived. I tried to contact the seller unsuccessfully. I then submitted a claim through PayPal. PayPal managed to reach the seller who provided them with delivery receipt and photos of the delivery and the tracking number. The photos were not of our home and did not reflect the size of the item I ordered. I contacted the delivery company who told me that the tracking number provided to PayPal was not delivered to my name/address. I have contacted PayPal 3 times regarding this scam. Every time I get the run around. It is now May 8th and still nothing. Having read all now these other one star reviews, it does seem that PayPal would rather go with the scammers than guarantee the payment for honest buyers like myself. LEARN grasshoppers! PayPal has not been fair. Don't waste your money!

I paid a contractor through an invoice app that utilizes PayPal. The funds were accepted by PayPal and deducted from my account but PayPal did not transfer funds to the contractor's account instead they closed their account as fraudulent and kept the funds. A month later the funds have not been returned to my account or given to the contractor. Basically, PayPal took my money and I had to pay the contractor again to keep them working.

PayPal now blocks you from being able to dispute a charge with your credit card company after you get scammed AND they REFUSE to do anything about the scam charges. They now appear to be working with the scammers to steal your money.

Every time I try to remove my debit card, it reads no internet connection. I'm just reading all the reviews from consumers affairs and starting to worry and wonder. I'm going to try custom services at 6am see if they can help and remove the app.

Honestly I’ve never been so disappointed in a company in my life. I am starting to think PayPal is a scam. I have used PayPal for years- using it to spend thousands of dollars between work and personal because I thought it was safer than just using my bank. But boy was I wrong! I have never had anyone hack into my bank, but I did have someone hack into my PayPal. They added their own address and phone number into my account as if it was a new business - changing my account from personal to business and then sent $41 to Kenya. I saw the transaction hours after it was placed and immediately called PayPal. I already changed my password. They said they saw the fake business and took that off and said I would be refunded the $41 in a month or two. Then a month or two passes and nothing gets resolved.

It is too bad that 0 stars isn't an option. Back in December I purchased tickets from StubHub that were fraudulently listed. Opened a dispute with my bank of which PayPal then reached out to me as they were the platform the purchase was made from. I contacted PayPal to confirm what needs to be done; should I close the case with the bank and open with them or carry on as I was already doing. They said keep it open with the bank and when the case is ruled upon, they will be notified of which they will then take action.

I would rate zero if I. I have been using PayPal as my financial institution for over 10 years now. Recently someone was able to hack into my account and make numerous purchases totaling over $10,0000. I did not use my acceptance pin (PayPal's security feature) to allow for these purchases. After finding out, I immediately called PayPal to only be told they will not refund the money! I would strongly suggest not using this company for any of your banking needs.

Someone made a $76 fraudulent charge to my Paypal. I did everything I could to stop it but Paypal made sure the charge successfully cleared. Their solution to the problem was to allow the payment to go through and then try to find the fraudster myself to get my money back. I've tried to close my Paypal but it won't allow me to shut it down. I've tried to remove my debit card from PayPal but they won't allow me to remove it. I went to my bank yesterday and had my debit card number changed.

I ordered item a item from Lovelivingchic. I ordered a license plate cover that supposedly came with wires & a remote to control the change. Instead, they sent me 2 plain clear plate covers that cost maybe $5.00 a piece. I contacted seller and PayPal about this. Seller told me I was late that it's a 10 day refund procedure, mind you this stuff came over 2 months later. I thought it wasn't coming at all, to be honest. I didn't get a good feel for company since I had the second in my cart and never made the order, I guess somehow company took my money anyway. I contacted PayPal about that and they said that I made the order even after I told them I didn't.

Absolutely without a doubt disgusted with PayPal. If I could give zero stars. I would. They make it so easy for cyber criminals to take advantage of others through fraudulent websites using fake merchant names. "Michael **" is the scammer. I hope the company disappears for good.

I made an online purchase through PayPal, but I never received my package. This was due to the seller's negligence, which resulted in an incorrect address on the shipping label (despite providing the correct address when placing my order online). This error led to a false delivery status, as confirmed by a USPS investigation. I disputed the transaction multiple times through PayPal, providing well-supported documents each time. However, after an unreasonable two-month wait, PayPal simply closed my dispute without even reviewing the evidence I provided. This left me with ZERO customer protection throughout the entire process.

I purchased a Christmas product back in November from Walmart.com. It was a 3 piece mini mouse art set, in return I received an air fryer. I called Walmart immediately when I received and told them, I let them know I wanted a refund and they said I would receive a refund once I returned the product, they emailed me a shipping label. I returned the air fryer, weeks go by and no refund. I called Walmart and they said they received the air fryer and that it could take Paypal up to 120 days to issue a refund.

They claim to have buyer protection. But make sure you read the fine print. Then when you reach out for help. You get well you should have read the user agreement. Just read their sheet over and over. Then a "supervisor" calls and says I’m gonna try and help and 2 minutes later in the chat. "Read the agreement". Just under 20 years of using PayPal. And their customer service is really no service.

I joined as a business merchant to accept credit card payment for my professional services. As a new merchant PayPal holds your receivables for Up To 21 days. They did hold my receivable, but approved payment after 4 business days, took their 3-1/2% fee and let my money sit for an additional 22 days before qualifying a transfer of funds. Here is the kicker - If I want the funds "instantly" they want another 1-1/2% fee or at NO FEE, I will need to wait another 1-3 business days to approve MY money transfer. Closing account after one transaction.

Paypal and Stubhub share the blame for this one. I thought I was purchasing four concert tickets for a total (after fees) of $417. When I hit submit on Paypal, the number jumped to $1666. I missed the 'each' on stubhub, apparently. So what? I immediately tried to cancel the transaction, but because of the way paypal works, no dice. What financial seller, service or bank doesn't show you how much you are paying in total before you hit the 'ok' switch? They have, of course, denied all requests for refund/cancellation of transaction. This despite the fact that stubhub never sent the tickets, which they no doubt are not in possession of.

I made a small purchase online for hair products and once I made the purchase I realized it was a fraudulent site. I never received confirmation email or a tracking number. I immediately called Paypal to let them know. They said they couldn't do anything because I had just ordered the products. Then I received an email stating they were denying my claim. I called my bank and cancelled the transaction and amazingly Paypal said they would allow the credit back to my account. Then they locked my account, I verified my account, now they are denying payment to my streaming services and say my bank is denying the transactions again a lie. Worst platform ever!!!!

I paid someone $150 for a craft booth rental. After they received the money, she stated that it wasn't received and asked for more and more money. I ended up paying her $228 after she said she would pay back the difference. After she started asking for more money and decided this was a scam and asked for a refund. She said there was no refund. So I filled a refund through PayPal. I explained everything and they were looking into it. I received an email asking for more information and I had 3 days to respond. I didn't see what information was so I emailed them back. I didn't receive a response. They closed the complaint favoring the other person. I called and and told them I emailed and was waiting for a response from them and he said there is nothing he could do as it was already resolved. I closed my account and will never use PayPal again.

I placed an order with Temu using my PayPal account. The order was around $240.00. Once I processed the order Temu showed a few other items and I decided to order about $30.00 in additional items. I placed the order and Temu added the first order and charged the additional $30 to it for a second charge of $275.00. When the orders arrived I received 2 of everything in the first order along with the additional items in the second package. I spoke with PayPal and returned everything except a few items totaling $122.00. Temu gave me about $80.00 in return credits from the first returned package, but did not give any refunds for the returned items in the second package. So they cheated me out of about $175 on the unintended second order. They kept making excuses as to why they hadn’t processed the second package.

This has to be the worst way to send finances in this country. I don't know if it's management or lots of bugs in the system. But, I have lost more money than I've successfully sent to someone. I am completely appalled at this app/company, whatever you want to call it. I even tried to cancel a transaction and the receiver attempted to refund it back to me and PayPal wouldn't refund my money. I assume they just kept it. It is amazing. Thank God our banks don't operate this way.

Absolutely and without a doubt, the WORST financial institution there is. They started out fine 20 years ago when I joined. Now, "customer service" is outsourced and worthless. Heavy thick accents that are completely unintelligible. I had money stolen out of my account from a person who's name, address and phone and workplace were all known. Police report filed, PayPal would NOT refund the money she stole. Told me to go to my bank even though it was their error that caused this mess. Corporate? We had to data mine to find their phone number and when we called, it jumped right back to overseas "customer service". DO NOT give this company any financial information. You WILL lose money!

I didn't realize PayPal was so unsecure until my I got an unauthorized charge and they wouldn't help me because it 'looked like my normal spending pattern.' I'll go back to using more secure methods like my bank and credit cards. Hate PayPal.

I recently purchased a 1200 and 1000 CT sheet set from Alive Pixels Online Services LLP. They are nothing but spam. They claim that they sell high-end Egyptian cotton sheet. The product I received was nothing but cheap, fake product. I disputed the charge and told them I wanted my money back. I after so many times of back and forth with the international shipping cost, with a hope that Paypal could do as they promised to their customer that they would provided extra protection, I escalated to paypal.

I purchased a ST205/75D15 tire with a Rim 5 Lug 4.5” centers. I received a 6 lug rim and a St255/75R15. This tire is too large and will rub the finders inside. PAY PAL wants me to pay to ship it back. Because the seller won’t reply back. I am closing my account!! They were a reputable company a while back but not anymore. THEY SUCK!!!! DON'T USE THEM!!!

The website increased my charge by 15% the next day. I issued a claim because I didn't agree to pay more and shipping was free. Then the website company never sent the product. PayPal said because I won my claim and got the extra 15% they charged me back that I couldn't get the rest of my money back even though they never sent me the merchandise. They told me I had to go through my credit card company. They wouldn't honor their money back guarantee if you don't receive merchandise.

PayPal does not honor their own purchase protection policy if you are scammed. Better to use Zelle or a credit card because you can dispute scam charges and your bank will reverse them per their policy. There are almost 5000 ratings of a 1 on this site, and the BBB complaints are about the same.

TERRIBLE RESULTS SO FAR. Re: Not Allowed To Transfer MY Bitcoin. PLEASE READ THIS ENTIRE MESSAGE FOR YOUR SAFETY. As of Friday, April 5, 2024, I have purchased a large amount of Bitcoin, paid my appropriate fees, etc. Everything has been correct. As of Monday, April 8, 2024, I have been able to transfer a small amount of my Bitcoin to my eWallet. Below is my Transfer details and Results:

PayPal is awful!!! Back in the day they were great. Now they make excuses for everything! I was scammed and they knew it. I communicated constantly and they lied that they were working on it. A service rep told me they were doing nothing about it, and I lost over $100. I ordered something recently, and again it never came. I communicated with them through the app, did due diligence through email, and they have done nothing to get me my money. But, they closed my case and told me to get my money back from the seller! Uh, PayPal that is the point of your service. I’m canceling my 20-year account with them!!!

Paypal paid for a purchase with my checking account instead of my credit card, even though my credit card was definitively marked as my preferred method of payment. This overdrew my account and bounced payments for my mortgage, my child's tuition, and various other things. Spent three hours on the phone and spoke with three supervisors, only to be told that they do not know how it happened and nothing can be done. The last supervisor, Malik, explained the situation with the explanation that this could happen at any time, to anyone. I will be closing my account as soon as PayPal can tell me why I have to wait another 12 days to do so. Antiquated company.

I ordered 1 pillow and 1 pillowcase. The brand was Derila. After I chose PayPal Credit, 2 purchase orders showed 4 pillows and 4 pillowcases! I called PayPal and told it would be disputed. I called the seller and was told the warehouse would stop shipping. The next day, I received an email that it was shipped. I called the seller, again, and was offered a 50% discount. I said NO, I would return the order as refused. Then, he offered to "allow" me to keep the order with a full refund. I said NO again. I wanted no part of their scam. When the order arrived, I immediately took it to the post office. The clerk wrote REFUSED on it. I was given a credit by the sender of $71.00 to settle this 168.00 scam.

When sending me a statement, they never included an envelope so I had to hand-write one which delayed prompt payment. I informed them of the situation.. My next bill was $88. I was charged $44 for a late fee.

Had to write this review. I gave 5 Stars. If I could give 6 I would because PayPal as your back. The process is a Little longer but if you're in the right it's worth it. Walmart obviously set my package to a different address Just sent a picture of my door and the picture that they had of where they dropped off my merchandise well I went through with Walmart was terrible but PayPal had my back. I've never lost a dispute because when you're in the right you're in the right and that PayPal by your side is comforting. Thank you PayPal.

I purchased an item using Pay-Pal because it is supposed to be secure and guaranteed. I went to the Post office to inquire about a message I received. Pay Pal showed on their website postage was counterfeit and the item was confiscated by the USPS. It is over a month and Pay Pal says they are investigating still. Pay Pal knows I won't receive the package and yet won't refund my money. I told them I no longer want the package. Terrible customer service!

Paypal *used to* be GREAT. I would not make any transaction without them. Now they are unreliable when it comes to refunds and TODAY they froze my account after declining a charge for no reason. My band said Paypal never attempted to charge the funds, they just declined my perfectly good debit card. Do yourself a favor & use ANYONE but Paypal.

I have been trying for 8 months now to get my refunds from a vendor to reflect under my promotional purchases balance under my PayPal Credit account. Under my transactions in my account, it was showing that the vendor refund PayPal for the chairs I return back to them. I only had to pay the $33.18 return shipping fee which was no problem. However the vendor refunded the chairs as three separate transactions, but it still showed that under my transactions that PayPal received the refunds. However, the refunds did not reflect under my promotional balance.

This site is full of liars, scammers, fakes when it comes from sending money from one account to another you got to get multiple Apple gift cards. When they say just one more card. Nope. You got to get another and another. They don't deserve one star more like negative stars. Nothing. Just a joke.

I've had 19 trouble-free years with PayPal. Used the to send money to friends, Purchase things and pay some bills like Netflix. I received a notice from Netflix that my payment was not processed and when I opened PayPal I saw the limited my account indefinitely. After countless calls, messages and emails. PayPal never gave a reason. Never gave me notice. They will not make any effort to explain. They only say it's limited and it's forever. No violation on my part. Never a late payment for 19 year. No notice from them. I only learned of this from Netflix... Use another money app. PayPal is not ethical at all...

My experience with PayPal was terrible, I bought eyeglasses from Aliexpress seller Oto Glasses for my Son in Italy. When we received the Complete glasses, there was a problem with the lenses and the seller agreed for a full refund of both the frame and the lenses. We shipped the items back to the seller who gave us a Tracking sticker for return. The tracking process was not progressing on Aliexpress website although when I searched through the Italian Posts tracking, I found out that the package was delivered to their warehouse. After trying to contact the Seller trying to explain the issue, the seller maintained its position, claiming that they had not received the return.

Boycott PayPal. They are not for the first amendment. Left wingers who undermine American freedoms. They do not care about you and did not release money a business that were selling American flags. The money that was rightfully made by the seller was held up by communist PayPal.

I paid for items through PayPal and they would not refund my money. I sent them all the information they requested and still no refund so I removed all my money from them and canceled my card and told everyone I know not to use PayPal.

Paypal has multiple website pages that promise a full refund, including original shipping. But caveat emptor!!! One of the caveats, hidden deep in the bowels of their legalhub is quote "if you’re filing a Significantly Not as Described claim. PayPal may require you, at your expense, to ship the item back to the seller, to PayPal or to a third party (which will be specified by PayPal) and to provide proof of delivery." WHAT THAT MEANS TO YOU IS "if the merchant makes a mistake and sends the wrong thing, the consumer is responsible for covering the costs of that mistake."

I have been on PayPal for several years. But I currently have had fraudulent activity. PayPal has been zero help. It is impossible to talk to a person. I am closing my account. They were fine until there is a problem. At that point they quickly demonstrate they want no part of it. Wash their hands and zero help.

I have a claim against G2A for allowing unvetted sellers market fraudulent products on their website. I unfortunately purchased something on this website. The seller refuses to refund the money paid and PayPal is just dragging the process out and my guess with close the claim and I will be out the money. Unfortunately upon review of this company's complaints on the internet this is a common theme with using PayPal on their website i.e. fraudulent selling of software with key codes that have already been used and using PayPal who refuses to do anything. The website should be flagged by PayPal and payments held.

Just horrible, PayPal is a company that is basically hiding in the shadows, playing around with your account and money. No responsibility at all, they can randomly lock you out of your account without any explanation. Customer service is just sad, they cannot fix anything. Don't ever let PayPal handle your money, it is the most frustrating experience ever.

I have never had a good experience with PayPal. Early this month I purchase item from a seller called LEDsupermall. There was no way for me to know that my Credit Card charge was going to go through PayPal. I only found that out almost 10 days later when I reached out to American Express to dispute the charge because I had not yet received my item nor had received any response from the seller. To my surprise Amex said I will need to contact PayPal (no happy at all with Amex in this case - which is another bad taste in my mouth).

I just had horrible experience with PayPal. All in short I got paid today for a freelance job from a company, that also pays other freelancers the same way through PayPal, I'm not the only one. But PayPal's system robots only targeted me, and that payment made by that company froze my account. After writing to PayPal executives, I was told that: I (the business) am a threat to the consumers (the comapny). That's according to PayPal. Makes NO SENSE.

PayPal doesn't tell you how to avoid their fees, they just charge you. I sell my own personal items, NOT A BUSINESS, and get charged their fee because the buyer didn't flag the purchase as "friends & family" instead they used the "goods & services" because they bought a "good"! Why would they think it's a friend and family purchase? It's slick on PayPal part to get fees from you without you knowing. Doesn't it seem the SELLER would designate what kind of sale it is? BEWARE. Tell anyone using PP how to purchase from you! FRIENDS & FAMILY = NO FEES! Shame on you Paypal!

After being an active member for 4 years. PayPal freezes my account and requires me to upload a photo of my id and face to verify my account. Just to transfer money to my bank account. Customer service wouldn't respond. Messaged them on (X formerly twitter) they wouldn't respond. They robo called me twice to let me know my account was locked. Just a horrible experience. With no explanation.

Too bad there isn't a 0 star rating. I had someone hack my PayPal account, making 5 purchases in an hour from a company that I had only purchased from a few times over 5 years. I caught it when the transactions were still pending per my PayPal acount, and reported the transactions as the fraud that it was. Not only did they put the transactions through, but stated "we’ve determined there was no unauthorized use." 24 years with PayPal, even a low grade moron could see these transactions were odd (EA Gamecards from Gamestop), notification of fraud before payment had finalized and they screw a customer of 24 years. PayPal account will be closed, reviews will be left to warn people. I hope they go bankrupt at this point. It's almost as if they WANT to screw their loyal customers.

After finding a $50.00 dollar charge on my PP account for "payment", I contacted PP to notify them of the matter and ask for their help in determing what had happened. I received a rather curt response telling me that the charge was determined to be legitimate and that my dispute would be closed out without further corrective action being taken. In contacting my bank regarding this matter, they conducted an investigation of the charge issued by the "company" and found it to be a clear act of fraud. My bank immediated issued a dispute with PP and froze my account until the security problems with the PP account were address.

I misplace my iPAD in January. I found it in February, Well when I didn't have my iPad someone was using my iPad and using PayPal to pay games. They spent over to 200.00 so when I went to call PayPal and make a claim almost two months later they sent me an email saying my claimed were denied. So I called PayPal to close my account. They told me I couldn't, because I have 5 open cases. So I CAN'T CLOSE MY ACCOUNT. I WILL NEVER USE PayPal again.

There's no way to describe the aggravation PayPal has caused ranging from erroneous charges that I spent hours correcting to difficulties logging in. Customer Service is downright terrible and that's if you can figure out how to talk to a real live person in the Philippines (nothing against the Philippines; I'm married to a Filipino). I DETEST PAYPAL.

Paypal business Mastercard in not recommended under any circumstances! I have had the worst experience ever trying to get satisfaction for double charges to my credit card account. I rarely have to dispute charges, but in the past when I have had to do so - the card company is really helpful. Not PayPal!! No one can help you when you finally get a person on the line. They really don't mean to be useless, but they are. Phone lines are open VERY limited hours. Horrible company! Do not bother getting this card. We have a small business and wanted to use it for our business charges. No Way! Would leave zero stars if I could.

The PayPal resolution process is a complete waste of time. Back in February I went to the MS office online store to simply purchase a download for the Windows 10 Operating System (OS). At the threshold the buyer must provide all the information to pay and process the download. I expected an easy procedure to accomplish the purchase, As I began, I discovered I needed the assistance of a "chat" representative. The response was prompt but largely unhelpful. After some time had passed the rep decided I needed to delete data to provide space for the download on my HP Athlon silver laptop.

Don't bother to have PayPal resolve a complaint, they will completely ignore you and then when you attempt to check the status of the resolution, they inform you the case was closed because you didn't respond to something, when they didn't ask you anything. Scammers! They are bad people to do business with, nothing like your bank or credit card holder.

I ordered Christmas sweatshirt from a company but received after Christmas. I had many issues getting responses from the company to return them so I escalated a dispute claim. I tried to change the type of claim but to no avail as I did received them but received too late to use them. I finally received a denied verdict 2 months later as they kept pushing the date later and later. All I wanted to do is return them and get my money back. The dispute/claim experience was not a good one at all. I will think twice from now on using Paypal.

I purchased tickets through StubHub using PayPal. The tickets were fraudulent. When I arrived I was not admitted entry and was sent to the box office. When I went to the box office the teller explained that the tickets were fake and pointed out they actually had someone else's name on it that I did not notice because I had just pulled them up on site. He explained StubHub are not their authorized seller and that this happened to several other customers that evening. I filed a complaint through my bank and they refunded me the money. However, PayPal said I needed to repay to them and dispute through them, I did and they said that it was an accurate transaction and closed the dispute finding in StubHub's favor. I continued to dispute and they said to dispute through StubHub, however StubHub has also been giving me the runaround saying PayPal has an active chargeback and has found in their favor so they have not refunded.

I purchased an item at the end of January. A few days later I noticed 3 charges for the same amount as the item I had originally purchased. Sure enough PayPal had setup a recurring charge when I had paid for a single item. I have spent the past month going back and forth with them and it has been a nightmare. First they denied any of my claims and said all the charges were authorized and closed my case making all further communication much more difficult as I could not simply utilize their resolution methods as each time I tried I hit a wall because the case was closed.

I recently purchased an item on FB Marketplace using PayPal and the item I received was not what was advertised. I contacted the seller and asked for a refund (no reply) and then contacted PayPal online and initiated a complaint asking for a refund for the "old bait and switch game". I received an automated reply that it would take 1-2 weeks, which was extended several times. I finally contacted my CC Co, which PayPal took offense to and after almost 4 weeks, they claimed they could no longer investigate because my CC Co became involved. If they had done their job in the first place it would not have come to that. They are not looking out for their customers and are no longer a trusted company.

PayPal thieves. Scheme of deception: they issue you a PayPal credit card, the only option for using cashback is to transfer it to your PayPal account. Then they block your account and your cashback disappears. PayPal stole more than $300 from me.

I usually use Venmo, but someone transferred money to one of my personal email addresses using PayPal. I didn't even have a PayPal account but I had to create one. My IP address was in France, so PayPal automatically created a French account even though I used the US site. I can't add a US phone number, bank account, and I can't do anything at all with the money in a French PayPal account. I talked to 2 agents. Both told me completely contradictory things. The only solution I have to is transfer the money to someone else in the US with a paypal account, lose the money from the conversion fees and the transaction, and have the person retransfer the money to me via Venmo. You're welcome, PayPal, for the free handout and the giant waste of time on my part! There is NO reason to use PayPal. It's a dinosaur.

PayPal used to be a company I was confident in using. No more! In trying to get a dispute resolved, either the automated service would disconnect me or when I was finally able to reach a live human being, I'd get disconnected as well. I kept my calm, but barely. I made 4 calls yesterday and 9 calls to PayPal today. I will never purchase anything through PayPal EVER AGAIN. Unprofessional, unhelpful, and I have not been refunded the full amount of my purchase. They wanted to offer me a voucher for another purchase, but I am holding firm. PayPal needs to be held accountable.

I'm utterly disappointed and frankly infuriated by PayPal's abysmal handling of my recent dispute. It's not just a matter of poor customer service; it's a glaring example of how PayPal chooses to side with shady third-party companies over its loyal customers. Recently, I fell victim to a deceitful company that promised the moon but delivered nothing but disappointment and frustration. Despite following all the necessary steps and providing concrete evidence of the scam, PayPal shockingly decided to favor the fraudulent company. What's even more frustrating is PayPal's so-called "helpdesk" and "dispute team." It's like talking to a brick wall – unresponsive, unhelpful, and utterly useless. They seem to have mastered the art of deflecting responsibility and turning a blind eye to customer grievances.

A fraudulent website connected to my PayPal account and took money from me. After contacting PayPal through the claims department, they credited back the fraudulent charges only to reverse them later. Trying to connect or talk to anyone who can or is willing to help is impossible. In today’s cyber environment, PayPal does not provide any protection and they are no help at trying to resolve an issue. Once I paid the negative amount (3 times due to their math error and exchange rates - one 2 cent payment and another 65 cent payment) I finally was able to close my account. Ridiculous. Will never go back.

PayPal has unethically and illegally withheld $5,400 of my money without justification. In October of 2023, I mistakenly reported a $5,400 charge to my credit card through PayPal as fraudulent. While I was still on the phone with my credit card company, I realized my error and informed them that the charge was, in fact, legitimate. However, they insisted that the fraud charge must be investigated which could take up to 90 days. In the meantime, I paid the merchant, Gwinnett Refrigeration, the $5,400 cash from my checking account, also through PayPal. When the credit card company informed me of what I already knew and had informed them, which was that the charge was legitimate, they reinstated the $5,400 to my credit card account. I disputed it based on the fact that the merchant had been paid.

PayPal's customer service.... Well, there isn't any. These days, it doesn't matter if you contact them through the online resolution center, or by phone; nothing gets resolved. They either don't understand what you're talking about, or you get hung up on. So, today I called them about a double billing on a pay in 4 transaction. And, after fighting with the automated line, so I could actually get a live representative, I was transferred by the first rep to another one. And, after informing her of the issue, I was placed on hold for 8 minutes, and then I was hung up on.

If there is an issue with your transaction, forget about a timely review and resolution. My past experiences have proven that and my most recent case is expected to be concluded in 2 months. Customer service is almost nonexistent! I am done with them.

I've been chasing the customer service for more than 2 months, to close a case that was generated in January 10th 2024. The story started by an authorized purchase that went through by visiting one of the sellers, and the purchase duplicated in a couple of minutes, Cut the long story short, The item arrived in my location and when I opened it I find out they shipped a totally different item, total amount charged was over $100 US dollars, And the items got shipped it worth not more than $5. I've been calling the customer service speak with many supervisors, And I provide them with many pictures, but unfortunately they didn't do anything, they keep giving a fake hopes so you can wait more and more, without doing anything. I don't recommend this company at all, since they cannot fulfill their promises to any of the clients. Really disappointed, And I I will move on to put it an all over the source of the media.

After Sending My Fiancé an Emergency 600 dollars PayPal informed her she would not be able to access the funds for 1-6 months, This is a clear breach of contract law and I will be filing suit if not addressed.

In the past, I use PayPal for personal use so I thought I would use them for business use. I registered with a business account, jumped through all the hoops that they wanted, gave them all the information they wanted. Had my face scanned to confirm my identity to be able to gain access to funds that have been put into my account to not be told I can’t have the money for another 21 days. If you're wanting to use for business use you won’t get paid for at least an additional month so use Venmo or Zelle.

These reviews seem to say it all --- yet PayPal continues to have the right to rob people, apparently because consumers want what they believe to be convenience. What PayPal NEEDS is competition that serves the consumers who keep them in business.

On two occasions I have turned to PayPal for support with getting refunded for purchases made on eBay. It doesn't appear that I will ever see my money back. PayPal does NOT protect their customers, and they are impossible to get ahold of when you have a problem...just like eBay. I'm finished with both companies.

I've been with PayPal for almost 7 years. But after what happened today I'll be closing my account! It's not about the $1.00, it's about how/why they withhold money. I purchased $9.00 in gas and PayPal Not the gas station withheld $10.00. Usually, in the past, when my transaction is completed, I'll get back my $1.00 in minutes. Well today I was informed that PayPal will hold that $1.00 for 7 days. Now, I only put $9.00 of gas in my car & when I put more gas in it, they will hold another $1.00. Those dollars add up & I'm currently on disability with cancer. So those dollars add up & they Never give you enough money on disability, so I'm fighting to keep every dollar if I can!

I made a purchase that became out of stock and the seller was having problems with PayPal but acknowledged canceled order and Paypal was taking too long to return my funds while I was instantly able to get a refund from my bank. They are now saying they paid my bank twice and are holding firm after a call from executive office by ** girl for 2,038$ in collections. They removed my PayPal account and didn't respond from executive office when I sent my bank statements showing only 1 credit to discontinue the harassment.

Wish I had read the reviews prior to accepting payment from someone thru Paypal. This is a rigged system where they charge you and use your money for their personal investments while you have to wait for them to decide when to release a portion of your funds back to you. If I have to pay to use your service, then why am I waiting to receive my funds. Then they have you talk to an idiot bot which is smarter than the customer service reps they use who seem to be collecting your personal information with every single person you speak to. I do not trust that my information is private with this company. Once I finally get the money I should've gotten 3 weeks ago, this app will be deleted. I will never accept another paypal payment and will list on all social media the reasons why I don't use their service. Horrible phone call just made me more angry. sorry for venting but AAARRRGGGHHH!! Why do we pay for this kind of crap is dumbfounding!!

As a tourist, I was in Florida, USA. I had my bag stolen. I bought a PayPal debit card from Family Dollar to use it temporarily. I deposited the last money I had left in my pocket into the card. Turns out the card was not active! My first question; How to load money to an inactive card? Shouldn't it be active as soon as it is loaded? Then I had to call customer service to get it activated. And for this, you need to know good English. I didn't have enough English! After calling customer service, we saw that. You need to register with SSN for the card to be active!

Since all these companies are moving to chatbot that can't answer most questions, it is a mess. I saw some money sitting in my account. It is impossible to determine where the money came from. It is not in recent activity. The bot does not know what I am talking about. I cannot talk to a live person. Such a shame for a big company like that.

I like PayPal so much. It's super convenient for my online shopping. I don't have to keep entering my credit card details every time I make a purchase and also Almost everywhere I shop online accepts PayPal. It's like a universal way for me to pay for things.

They have sided with the buyer though they themselves admitted on here that they got their service and are charging me $18~ so I GOT SCAMMED and PayPal's charging ME a fee for it! Yeah, GOODBYE. NEVER USING THEM AGAIN. CASHAPP ONLY.

I just canceled my account with PayPal. At 5am I received an emailed receipt that I had purchased a gun. I didn't buy a gun. I tried calling their customer service number and got a person who I had a hard time understanding - who started taking me though this long process on my computer to cancel the purchase on my account. At one point I started feeling uncomfortable doing this process (WAS THIS A HACK?) So I hung up after this person yelling at me this was the only way to correct my issue. Instead I canceled my account. I thought this was one of the safest way to buy over the internet... guess not.

Well, after something like 20+ years I've finally given up on PayPal. PayPal has become the preferred method of receiving money by criminal scammers the world over. My account was never hacked, PayPal has just become a mismanaged joke of a payment processor that seems to be happy with profiting from, and thereby conspiring with, criminals. I've been victimized by multiple scam sellers who PayPal seems perfectly content enabling. It is relatively easy to implement controls to prevent consumers from being robbed. However, it is clear that PayPal values the money they glean from the criminals more than protecting their honest customers.

I had an issue with a retailer who did not deliver my goods on time (delayed by several weeks), rendering them unusable. If I had paid simply using my credit card (Amex or Visa), I would have been able to file a claim and the retailer would have had to work to defend their service. PayPal's claim system works in favor of the retailer rather than the consumer. My resolution of my case went back to the retailer, who was completely at fault. I have learned my lesson and will no longer use PayPal as a payment option with retailers. You are NOT protected on your purchases with PayPal.

I’ve had my account hacked in the past, and the people from an entirely different part of the country stole my debit card info, so there’s no security. Also whenever a seller scams someone PayPal sides with the seller 100% of the time. There have been times when I refunded things on eBay, but I never received the refund from PayPal, so I had to submit a fraud report to my bank. Whenever I sell things on eBay I get a 13% fee from eBay THEN ANOTHER 4.5% fee from PayPal on whatever I sold. Both of which take money out of the shipping cost as well.

Paypal is the worst card company I've ever dealt with. Cash App is the way to go!! Paypal deactivated My acct for no reason at all. In fact they couldn't even give me a reason. They're holding 700 dollars from me and will not release it. My water got shut off and I have rent to pay and they don't care. They have no sympathy for their customers, will not work with them and they don't care bout customer needs. Customer service sucks. I just want my money and not to ever have to deal with this company ever again. They hold our money hostage for no reason at all. I'd use cashapp over paypal any day!!

I purchased an item through PayPal, the company I purchased the item through has consistently provided bunk tracking numbers. PayPal won’t do anything about it. It’s unbelievable that they won’t stand up for the customer.

I, admittedly stupidly, ordered something from Facebook ad in Nov 2023. By 12/15/23 no package, nothing. Contacted PayPal Resolution Center. No response. Escalated on 12/17/23. 12/28/23 received seller's info. That’s the ABSOLUTE LAST THING PayPal said. I have tried at least 14 times to contact PayPal regarding my refund and ZERO RESPONSE!!!! PayPal is supporting the scam artist!! Which was QiZho Trading Co., LTD which DOES NOT EXIST ANYMORE! Avoid PayPal!!!! Of 2 requests for refunds, they finally settled 1 but to this day refuse to settle other! Now having to report PayPal to Fraud Department to my bank.

My account was being used by multiple "businesses" that in fact weren't even a business. SO when I call to get help from PayPal they say I have to contact the business but there is none because it's fraud and shell companies. So long story short they do not help at all. Skip the PayPal scam and just use a credit card. Credit cards are secure and get your money back to you asap. PayPal makes it such a hassle and DOES NOT PROTECT THEIR CUSTOMERS. They are just a third party that's not secure making money off your transaction. Never will my family use them again!

I return item using return label provided by Neiman Marcus. Item was delivered by UPS, but Neiman Marcus wasn’t refunding payment. Every time I called they were saying it’s in process. So, I opened the dispute with PayPal. PayPal didn’t do anything either. So I emailed to Neiman Marcus and received email confirming that they received the item and they are going to refund the money. I went and closed the dispute. After months when I realized Neiman Marcus is not refunding my money, I went and asked PayPal to reopen my dispute. PayPal was keep asking me the same questions, and proof of delivery. I had to provide the same information over and over with no results. They would just close the case even without sending me notice! I spent 3 months trying to get my money back then I just closed PayPal account. And now I’m going to spread the message about Pay Pal and Neiman Marcus how bad they are!!!!

I recently moved and changed all my addresses on the Paypal website. It seemed to be working properly, as I then ordered from two different places and the transactions both reflected my new address. Yesterday I ordered some winter boots online. When I received a confirmation e-mail from the company, I noticed that it showed my old address as both the shipping and billing addresses. I called Paypal. The rep kept trying to tell me that I must have entered the address myself. Totally false. I only clicked on the Paypal button, as I usually do, and they then fill in all the pertinent information. I'm trusting them to do this for me.

Someone hacked my account and despite me alerting Paypal, disconnecting bank accounts and opening cases, Paypal keeps letting them run transactions. They are keeping bank information on file even after 'removed.' They do not care. Don't even set up an account, they have no security and even less empathy.

I bought an item from eBay and paid via PayPal. Scheduled delivery was December 16-18. 2023. On the 19th with no shipping information I contacted the seller no answer. On the 20 I contacted them again and they responded 7 hours later with tracking info showing item wasn't even dropped at UPS. I left out of town. I contacted eBay who said, "We can't do anything since there is tracking info, escalate to PayPal." I escalated to PayPal who prompted used the same excuse and closed the case.

I did some yard work for a gentleman. Got paid upon completion. Had a contracts and text messages stating I completed all the work he put services. Never received file. The complaint they took all the money out of my account and gave it to him so basically anybody can file a complaint and just get their money back when under customer review. They took all my money for Christmas and left me broke. Terrible. PayPal is all about fraud. They'll take your money. Don't give you a fair review. Had all of the text messages and contract and they said it wasn't good enough. They said the text messages I could have wrote them with his name and number on them. PayPal is the biggest scam. They left me broke on Christmas. Took all my family's money. Had to wait 2 weeks for my next paycheck. Broke the whole way through. Customer service was very rude.

I had money sitting in this account that I earned through Microsoft. When I tried to get it, they caused me so much frustration. First, they don't respond to ANY emails. When you call, they pretend like they can't hear you. Then when I put in the system that I wanted a check because they wouldn't verify my bank account, there is no date as to when I will receive the check. All it says is the request was made on the date that I put it in. When I called you have to go through all kinds of changes only to speak to a customer service agent that literally changed the time frame to receive the check 3 TIMES. Microsoft and Ebay need to stop using this poorly function, ridiculous company. They are HORRIBLE!

Put in complaint and heard nothing from PayPal until one day before Christmas. Never had a chance to escalate to claim. Closed 2 hours before I returned their email. Sided with seller and never even heard back from seller.

It's taking very long to resolve a limitation on the account and poor communication to notify that there is a problem with the documents. Also very difficult to reach out to live agent thru chat. It's more than 5 business days to resolve my account as they say it's up to 5 business days.

There was a fraudulent charge to my account. I disputed the charge-filling out all of the needed information. A PayPal (PP) representative wrote back that PP that I had “made a purchase agreement with the merchant” therefore the charge was “consistent with my purchase history.” Their notice cited some kind of documentation to support the decision. I again informed PP I had never heard of the merchant and had not made a purchase. I requested the “documentation” used in their determination three separate times. It was never provided.

Someone hacked my account and stole $1800. PayPal claims that because it was done through a transfer, I am not covered despite that the charges being blatantly fraudulent. It is impossible to get a hold of someone and then they tried to recharge my account for the fraud charges. Absolute garbage of a company, stay as far a way as possible.

I made the foolish decision to use PayPal 4x4 on an online purchase. The item took over a month to be shipped after many times requesting the seller to send it or refund me. The item finally arrived and it was damaged. Looked nothing like what was advertised on the seller's site. I disputed this with PayPal over a month ago. I provided so many photos to PayPal of the damaged item, what was advertised, & communication with the seller telling me that I'll be refunded. ANOTHER month goes by and I still don't have my money. PayPal said they will only refund me if I ship back the damaged item with my own money. I did and provided proof of delivery. They were supposed to give the seller 5 days to reply after delivery, but it's been over 2 weeks now since the item was delivered back to them, and PayPal told me they never heard back from the seller.

I received a notification about a charge made to my Paypal account. When I checked it I immediately called paypal. I notified them this 450$ transaction. I did not make these transactions. Along with several more charges. I told them about this while the charges were in pending. Then the payments went to Hold. I thought great. Paypal caught this and stopped the transaction. I was wrong, they allowed the payments to complete and now trying to charge me the money and refuses to pay back what is owed. Paypal keeps asking for my business account info or asking about how much stock I own. I OWN NEITHER. I've never bought nor sold one thing thru paypal and have been accused of it all but called a liar and thief. This has been for 35 days now. I've almost lost my car because of this.

A charge appeared on my debit card bill, contacted Pay Pal unable to reach any human at Pay Pal. Written complaint-no response from Pay Pal. Charge from a company that Pay Pal knows this company is a scam company! I did not contact this company! I don’t use Pay Pal!

I had been with PayPal for a very long time and had transacted a lot of business with them, made them a ton of money. A client issued a dispute which was the first one I had ever had in 8+ years. The client claimed I had not provided the promised documents to her. PayPal initially sided with me then changed their decision. I provided copies of the agreement, texts, emails and all other correspondence showing I had provided all necessary docs (same docs I provide every client & never had a problem). PayPal supervisors I spoke with agreed with me.