PayPal Reviews

If I provide photo evidence that I have not received an item, how do you come to the conclusion that I did in fact receive the item and it’s not with me? Absolutely horrible company. They clearly can’t do an investigation properly.

I am very disappointed in the process of activation of a Paypal prepaid Mastercard, no staff member gave any help let alone was not helpful or truthful. All they wanted was to transfer and then disconnect. Professional was not followed or trained and I am still 5 months with my Paypal. Now I am not able to speak with anyone for support nor my questions still are not resolved.

They are thieves, I was having account trouble for months and they kept closing my account with my money still in there and when I asked why they couldn't tell me, they said they have no reason as to why it kept happening and that they would fix it but they never did. Then I noticed that they were taking money out of the account and I asked about it. They said it was an refund from a customer and that I should handle it with them but it wasn't. They were stealing the money from me and my clients. Bad app. Cash apple and apple pay would have never stolen any money from anyone, don't use this app. They'll close your account and take your hard earned money. Deserves 0 stars if I could.

They scam you out of $100 and then when you try to fight it every which way they say, "Oh well you have no proof." So it's my word against the company and they should side with their customers but clearly not. What happened to the customer is always right? This is bogus. A whole week's worth of groceries just gone because some company advertised a price then did a bait and switch and took my money.

PayPal works with scammers to deny refunds. Even if a website is lying about what it's charging you using misleading multiple prices, they don't care. Their consumer protection is a lie. Don't trust them ever.

I purchased a double stroller from Rebel Stork and multiple parts were missing for over $300. Rebel would not take item back. I contacted PayPal and filed a dispute. PayPal said item had to returned to Rebel Stork. The cost was $207 to return. Tracking showed item made it to Rebel Stork but PayPal said tracked did not prove delivery and ruled in favor of Rebel Stork. PayPal cost me $207 for following instructions and $385 for a double stroller that I no longer have. PayPal and Rebel stole my money. Beware any idea that PayPal is supporting customers. I am out $592.00 and nothing to show for it.

PayPal is unable to protect my accounts. I have authorized PayPal to access a debit account and credit card for payments. When an APP developer charged for unordered & unused services, PayPal immediately paid the overcharges and authorized subscriptions that would have resulted in over $240 in charges in 28 days. Challenges to these charges were met with blind refusals to act to protect my assets. Goodbye PayPal!

This company is all about in favor of the sellers, they do not care about customers, I didn't received couple of items from a Chinese company, that company shows a fake tracking number showing the items were delivered, but do not told who made the deliver, I never received it, so I request PayPal an investigation, and they closed it in favor of the Chinese company only because they showed the tracking page that the item was delivered, a page that doesn't exist in Puerto Rico, PayPal asked me to do my own investigation, how the hell I would do that without the information of who supposedly delivered the items, PayPal, is all about protecting the companies that scammed people, no more with this piece of shit of company.

Once upon a time eBay required sellers to use PayPal. But when my PayPal account was hacked, I cancelled it. That was such a relief since PayPal's goal in life had become, like most other frankencompanies, to continually add new ways to suck the life out of their seller base. I now use Zelle to transfer funds and love it because Zelle doesn't charge me fees and the money goes directly from bank to bank. However, I just had a transaction with a buyer that enrolled in Zelle after making a purchase from me, and for some reason it was going to take several days before the funds were going to be transferred. Since she was enrolled in PayPal, I opened an account to have access to an immediate transfer. So imagine my surprise when her money arrived in my PayPal account but with notification that it was on hold for up to 21 days! What the f???

I ordered a limited edition/499 Rory McIlroy whiskey glass decanter from a company that advertised as Maker’s Mark. The picture was not even close to what I received. It was a scam from China. PayPal is requiring me to incur the cost sending to CHINA IN ORDER FOR REFUND. I would never ordered if I knew China. They spelled Rory’s name wrong, it was plastic and closed top. I will be closing my PayPal account after 20+ years!

I purchased tickets through PayPal, I was given the option to pay in 4, which I choose, they took all of it in one lump payment out of the bank! Don't offer pay in 4 if you are not going to let people pay in 4! I will tell all my friends not to believe or trust the pay in 4!!!

PayPal use to be good. They claimed I had $102 past due. On July 19th I paid $184 which was the total balance. I got 3 phone calls after the payment saying I still had $102 past due today on July the 29th. I sent them $204 today and am done with them. I had been a paypal customer since 2002. When I talked on the phone with their associate she kept asking for my account number which I gave her. She wanted my bank account number so I hung up and closed my account. My bank account number is not going to given to a stranger over the phone. Adios PayPal.

My problem has been resolved.

I have been with PayPal for years. Never had any major problems. I had someone fraudulently make a purchase on my PayPal account via Poshmark. I reported it immediately and requested the payment be cancelled. Got an email saying that it wasn’t deemed as fraudulent and they proceeded to remove 7200.00 from my account. Here it is 8 days later and no one seems to know where my money is even though it shows it was refunded. Only because they ignored my request to cancel a fraudulent payment.

Identify thieves criminals, robbers, crooks, they need to be imprisoned! Along with the criminals from Western Security Bank, their accomplices. They transferred me to Jason **, the head of Western Security Bank, and they conspired to steal my bank accounts, I am an old man and will NEVER recover, may they all burn in hell.

I order. From two different website and they did not no tracking number and or, make up number from overseas.. I email them on response.. I order from another website that sell lawn mower parts. I email for a update. As 07-28 -2025 no answer. PayPal. Close. You account if you ask for a refund.

For the second time, I am going through a dispute with PayPal. The first time was for a queen sized bed. Seller claimed they had delivered it to my mailbox! Really? PayPal sided with the seller. This one started in April 2025 for an outfit of clothes. It's now the end of July 2025. No product received. Asked for refund. Seller claims PayPal has it, PayPal claims Seller has it. Neither are willing to give me money back. On top of which, PayPal refuses to close my account! Customer Service is a joke. When I call/chat online, I have to start all over from the beginning and provide my proofs. Now when I call, they hang up on me!

PayPal Buyer Protection is a joke! I bought two rain jackets at Columbia.com paying with PayPal and NEVER received the package. Columbia basically told me to take it with their logistics company OnTrac. When trying to contact their logistics company, there was no option to email, chat or call them - it was just a useless bot! OnTrac's tracking status just stated "Delivered" on 05/27/2025 at 07:13PM to "New York, NY" (no address included) and under Signature "Diego Doorman". There's NO ONE under that name in our building and the only doorman we have is Kevin and he leaves at 6PM.

PayPal at one time was GREAT!! They protected the buyer of fraud and incorrect information on purchases. Well....THAT HAS CHANGED!!! I have put in three disputes for items that were purchased and NEVER received on the SAME order. EVERYTIME this has been denied because the seller in China provided shipping information that was INCORRECT and I could prove it was INCORRECT. One it stated it was sent to the sorting center in my town. THERE IS NO SORTING CENTER IN MY TOWN!! I live in a town of population of 81. ALL our mail gets sorted in Memphis.

I was one of the original customers of Paypal. I signed up in 2002 and used them until 2024 when they abruptly froze my account. No reason was provided, other than a link to their policy page. There was nothing on that page that I did to cause this to happen. After using their horrible phone menu and being passed around in circles, I was able to talk to somebody who said the reason was that the upload of my DL was unreadable. I immediately uploaded a new image, and the service rep confirmed receipt and told me it would be a week to ten days before they could activate my account.

PayPal does NOT have good security because of their Guest Checkout process, and scam sites can exploit this to process charges against your credit card. You can then end up caught in the middle of dispute denials by your credit card company and PayPal. I followed a link to what I thought was a store I had worked with, not noticing the URL had one character changed and the site was near pixel perfect match to the legitimate store. When checking out, it defaulted to PayPal. I declined to use PayPal and instead chose to use my credit card. I had an old PayPal account which I had requested be deleted over a year ago. I had kept getting periodic mails Money Request emails from PayPal and dismissed those as scams, believing my account was deleted.

I have a PayPal account and applied for a savings and Mastercard. I've been denied twice because my dad and I have the same first and last name. We have different cell numbers, different middle names, but they deny my application because of the same address. It took 30 minutes to finally talk to an agent who switched us to another department. She said to apply again, which will be useless.

I have used PayPal since 1999 when it was called Xoom. Upon receiving a payment from a party I have received payments from before I receive a email from PayPal stating that before they can deposit the funds I need to provide more information about your account or recent transactions. Upon logging in they display a account alert stating it looks someone else tried to setup a new PayPal account in your name. The account is temporary restricted from paying, receiving and other features. When I called in the phone message also stated someone tried to set up an new account in my name and the account was restricted. PayPal wants me to resolve the matter by uploading a copy of my i.d., which is not going to happen as it can be used for identity theft.

PayPal is not secure. They allow hackers to steal from their customers. I had a hacker steal my PayPal savings, my bit coin and my checking account through PayPal. They originally gave me a refund. I told them a fraudulent card was added to my account. They removed it then allowed the hacker to put it back on my account and they stole more money. Then PayPal wouldn't take responsibility for the theft. PayPal is not worth losing your money. I will never do business with them again.

A year after I had cancelled a subscription with a “cyber security” company, they charged my PayPal account for a renewal. I immediately called PayPal customer service and my bank to reverse the transaction. My bank investigated - found my proof of subscription cancellation - and refunded the payment to my bank account, however PayPal would not do the same. My PayPal account became negative 195.00 and would have been closed immediately had I not deposited the money so the scam company could be paid. To this day PayPal owes me 195.00.

I filed a dispute and every time I communicated with the dispute group it would take 3 to 4 days for a response and this went on for 23 days and they closed the case in favor of the seller citing because I did not escalate the dispute. Now keep in mind I had been in touch via email and phone and not one time was I advise to escalate the dispute. Further they but you in contact with a Customer service representative who is based outside the US and when ask for a name they give you a generic pseudo name, read off of a script and provide no assistance whatsoever. I would never use or recommend anyone to use PAYPAL!!!!

Lost several hundred dollars thanks to PayPal. Your money can be stolen and their dispute process is nonexistent. I discovered some unauthorized charges on my PayPal account and filed a disputes on these charges. They promptly denied the disputes and closed them, with NO investigation, never requesting any additional info, and there is NO way to request further review or escalate the claim. I used to recommend PayPal highly but I've lost confidence in them now.

Paypal is not who they used to be. A lot of shady stuff is going on. You can't get an answer for a transaction. Transactions are being made without authorization and get your credit card information and have a field day with it. Do not trust. Do not waste your time with PayPal. Go somewhere else. I will never use them again. Like I said before I'll say again - PayPal suck and somebody is stealing money.

The customer service is absolutely horrible, nobody understands what they're doing, I have called 5 different times for 5 different reasons and never received help. Just keep telling me I need to have money to spend money like no duh. That's not even why I'm calling.

I used PayPal to purchase a product, however come to find out that the company I purchased a item from used PayPal to receive their money. I waited 6 days to get my tracking number for the item I purchased, but never received it. Tried to check status with company with my purchase order, but website no longer existed and their contact email was a fake. Filed dispute with PayPal and I sent message through them to company, but the message I received was from a individual saying her PayPal was hacked and used for fraud. "Hello Dale, my name is Velvet, there's been some problem with my paypal, I guess it's been hacked or maybe used for make some fraud, I'm so sorry but I don't know how to fix it!" now I have to pay for al the money that I don't really have!! So according to PayPal I have to get my money from someone who says I did not purchase it from her? If PayPal does not fix this issue then I will post reviews on YouTube and TikTok about this.

PayPal is not a reliable, trustworthy business. They actually facilitated a scam perpetrated on me by not helping get my money back. In other words, PayPal is as guilty as scammers. They are impossible to speak with. Their site is more aggravating than helpful. I am out $1,000.00 due to their support of criminals over hard-working people who Work to EARN their money! DO NOT DO Business with PayPal!

Paypal did not protect buy as they said. I lost money twice due to the item I did not received and sellers provided fake tracking number. I opened the dispute and PayPal gave the favor to seller as they provided PayPal fake tracking number.

They are requiring me to identify myself when they prevent me from verifying my identity, yet I'm allowed substantial access to my account, therefore confirming my identity. The scheme for them to deny me access to my funds & the BBB is doing nothing to help. My next move is to involve an attorney.

Was ripped off by Noxiny with their “Amazon Mystery Box" scam and after a drawn out month of irritating conversations and negotiations I was told by Paypal that there was no misrepresentation of the product I purchased.

I been using PayPal for years never had and issue until the other day when I returned an item and the seller delay the refund I open up a dispute with paypal and they denied the dispute even after the refund was made by the seller. They told me they denied the claim because I review them. The customers service sucks and they have foreigners from other countries handling your personal information. You want proof check the screen shot I uploaded.

This is a total scam. I got ripped off with a PayPal vendor and PayPal was not helpful at all. They avoided my attempts to resolve the matter. I'm cancelling my account. Stay away from PayPal. Not an honorable company.

I have been using my PayPal Business Debit card for daily deposits from two different clients. They’ve been labeling these deposits as “refunds”. So my account shows ZERO sales when in fact I’ve made thousands. This affects my ability to potentially get an income based loan or line of credit. I reached out to support but of course there was nothing they could do. I do NOT recommend using PayPal for your business account.

Talked to supervisor who claimed to have fixed the problem. She promised to call me back to make sure problem was fixed. Of course it was not fixed and she never called me back. Horrible customer no service.

Refused to return deposit made by me which was 5 days before the booking date deadline of 72-hour no refund policy. They tried to throw a partition of the contract that was cut off to PayPal and frauded themselves in doing so. These people are thieves, they stole my money.

PayPal's customer service is abysmal. I tried for months to cancel and refund a recurring, unauthorized charge. The website only directs you to the chat. I had to search on Google to find a phone number. The machine operator's microphone was so sensitive, it kept stopping and restarting, when the only noises around me are the air conditioner. When I finally got to talk to someone, the verification process was ridiculous. I'm sitting there looking at my account info and being told my address isn't right, my card number isn't right, etc.

Transferring money has turned to be a pain in the neck. I transferred money to my son for a medical emergency and today is the fourth day after sending the money and he still has not received the money. I called several times to customer service and they have no answers, lots of apologies but I have just to wait because sometimes they need to review the transfers “for security” reasons. What the hell? It was $150 and to my son’s name and email. I asked to be transferred to a supervisor and they cannot do that, they called you within a day or so. I’m still waiting that somebody calls me! It’s not acceptable!! I’m dealing with PayPal not with a mom and pop grocery store!!! I'm absolutely speechless with this situation! It was a medical emergency!!!!

PayPal would not take care of a fraudulent vendor…. Tried to cancel my pending order which had just been placed then through a fraudulent site representing a company I order through routinely. They would not let me cancel my account because of the pending order or remove my payment information…. They said to call the company to cancel the order…. They aren’t listening this is not a company, it is a scam outfit…. Through China…. There is no one to call…. After this is over with I will be cancelling my paypal account. Stopping all payments to them through my bank only resolution.

Ordered a couple of products through Facebook and it ended up been a scam. Put 2 claims in for the different products that never arrived, seller just sent empty package with no product to scam by tracking, on one item and the other they added a tracking number with no tracking history and PayPal still gave the case in favor of the seller. Took almost a month for them to make a decision and still no one took the time to review tracking history, weight of package or size. I do not recommend PayPal for any buying transactions because their supposed protection plan only covers the seller and doesn't protect the buyer.

I've used PayPal for years...back when eBay was just starting out. Had pretty good experiences until recently. They seem to have really went downhill. It seems China must own them now??? A lot of other options available nowadays. If you are smart and value your time and money, I'd steer clear and choose one of the more modern options.

I have used PayPal services for over a decade now. I used to think that they were a decent organization. In the last years, I have had time after time of odd things happening. Things that had never happened before, until now. I will find some random charge that doesn't have an explanation that is relevant to me as to what it is for. There will be some weird explanation for what the charge is for. I don't recognize the charges, I tell PayPal all of this and they don't tell me what it's for either. Then PayPal has just sided with the people who I didn't buy anything from and that was that.... One case, after I told PayPal that I didn't recognize the charge. A case was opened and Paypal gave me a refund. After the refund was issued, it didn't take long for the entity to charge me AGAIN! I contacted PayPal and the case is still open as of now.

Major supporter of China companies. I bought a tool from I tool Max that didn’t last for 30 days. They sent me another one that also did not work and it was used and dirty. PayPal will not give me my refund because they are supporters of this China company. PayPal does not protect the consumer like I thought they did.

I would not recommend anybody use PayPal for business at all. I use my account or I was going to use my account for a business invoicing on a contractor and right out of the gate. They want to hold my money for 21 days for no reason. I did everything they want me to do, my Customer was totally fine with the job or she wouldn’t have paid the invoice. The customer service agent have no power to fix anything. It’s just a waste of time to even call them, nor do they care to help.

I wish I could give no stars. I am late on my rent because PayPal won't provide a provisional credit for a fraudulent transaction. Thanks for being so useless. Imagine a company that actually assists customers. Paypal is useless.

A very obvious hack was made on my PayPal account when I purchased a product online. The hacker made an exact duplicate of my order for a Scribd.com of which I’m not subscribed to nor did I authorize the subscription. The hacker set up 4 payments, exactly like my legitimate order made on 6/19/25. Eleven days later on July 1, the illegal transaction hit my account. The first rep I spoke to said yes, I see you didn’t authorize the transaction, then she transferred me to the next and he was extremely rude stating that it was a hack, but was have to do a special thing because you had a subscription. I continued to tell him I had no subscription and the app wasn’t even activated which I used back in 2023 for $11.00. This transaction from scribd.com was $18.39 for 4 payments.

I made a purchase using PayPal instead of my credit card and wanted to share my experience. When the vendor sent the wrong item and didn’t resolve the issue, I contacted PayPal for help around the 31st day—but they didn’t offer any protection. Had I used my credit card, I likely would have had up to 90 days to dispute the charge.

Despite an hour with customer support on call, they are unable to assist in removing a business username. HORRIBLE SUPPORT... I sold a business and discussed thoroughly not looking to change anything except business username.

I ordered an item that I did not realize was a scam when I wrote in telling them that I wanted them to stop the purchase. They would not stop it. The other party said that there were not a scam and that it was real. I ended up not getting anything and still got charged. $50, you people stink.

I'm based in Canada - I recently had one of my friends send Euro to me and I needed to transfer Euro to my Euro Canadian account. I used Paypal for the last 10 years occasionally and minimally. I linked my EUR account in Canada and tried withdrawing EUR but surprise, it forced me to pay $50 in exchange fees double conversion from cad to eur and eur to cad. I called customer support and they said there is no way and during this phone conversation my account got blocked. I now have to wait 3 days to get my ID verified and my money is stuck. I work in Fintech and I can see their UI is deliberately ripping people off. They are dying a slow painful death as a platform. Please do yourself a favor and never use Paypal ever again and unlink all your accounts for your safety. They are dead to me.

Thank you PayPal. I ordered two beach robes that looked amazing in an ad shown on a legitimate and well known ideas pinboard site. The beach robe website appeared legit. Around 3 weeks later when nothing had arrived, I researched the beach robe company, and found many warnings to avoid it at all costs. I first wrote to the company and didn't receive a clear answer, so then wrote to PayPal with my concerns and adding links to websites warning consumers that the company was a scam. PayPal checked it out, and within 48 hours I received a refund! Thank you, excellent service!

Paypal is the worst place to deal with when it comes to money. My ID, ss card or birth certificate are not good enough to get into my account. Yesterday I called they told me to call back in 24 hours. I call back still nothing and they tell me to keep calling back. I sit on hold for 30 min every time I call.

PayPal is usually good with incorrect or fraudulent charges until NOW. Used my PayPal to purchase a week hotel stay, when we arrived, the hotel is closed down and has been for over a year, I had to pay more as a last minute reservation at another hotel. Filed fraud claim, gave receipts, proof of closed hotel, and keep getting pushed out, “under review” for 4 months now. First they are refunding, then they want another copy of the same document again, then back to “review” again. No more PayPal for me! Closed my accounts.

Have tried for 4 months to get a physical card but the first time they sent it to their own address and then when I called they said no such card was requested and then $182 was spent from my account from that same address. They stole my card and spent my money and when I tried to request a replacement card for the card I never received, they deactivated my account with the remaining balance of $437.84. Paypal will be hearing from my lawyer. And now they are telling me they have no record of my account and that if I want I can activate a new account but the balance won't transfer. They deserve less than 1 star rating because they also employ illegal immigrants that still can't speak English.

Trying to simply close PayPal for my sister who passed away. Customer service reps refuse to help. They simply forward you an email requesting unobtainable information. IRS documents?? Please. Shame, shame, shame. Potential customers BEWARE.

I have 29 unauthorized transactions from an unknown person, and PayPal refuses to help me get my money back! I am out $150 now, and I'm unemployed!! They keep trying to say that the charges are authorized when they are not!

Today I received a "red flag" from Wells Fargo about a transaction attempt on my bank account by a seller named *Robinson ** on PayPal. Upon investigating my bank account status I found 3 other consecutive money transfers through PayPal that were debited from my checking account by the same seller! I disputed all 4 transactions and made a claim report and am waiting on resolution by my bank. I will have to wait for a new card to be issued before I can withdraw money or make bill payments now. I googled the name of "Robinson **" and found she was a deceased public figure. Please beware of using Paypal because of my negative experience today (06/21/2025).

Paypal used to be a good service, although occasionally things went wrong. Now it seems that occasionally they don't go wrong. Yesterday I noticed that a payment to Chewy had been processed through Paypal to my checking account (should have been my Citi card) -- this was a one-time payment to Chewy although years ago I had a monthly subscription with them. I checked, and Paypal had changed my preferred method of payment to my checking account. I changed it back to my charge card and called them. I got what felt like a "pre-recorded script" from the live human being I was speaking to who said that Chewy had treated it as a subscription purchase, and my "agreement" with the subscription was that it go through my checking account. Nope--even when I had the subscription it went through my charge card.

Do not use PayPal for any online purchases!!! They support fraudulent companies and they take far too long to rectify disputes, they don’t reimburse interest charges that the customer endures while waiting patiently for PayPal to come up with a way to deny or delay the reimbursement process!!! The customer service team is absolutely terrible, rude and unprofessional!!! They constantly talk over you and treat you like you’re the criminals instead of the fraudulent sellers they protect!!! I’ve been a PayPal user for 10+ years and after this fiasco I will be closing my account with PayPal and never use their scamming fraudulent service again!!! Heed my warning, DON’T get scammed by PayPal, use any other service like Apple Pay or something like that, just stay far away from PayPal!!!!

I would give StubHub a zero star if possible. This is one of the absolute worst experiences ever. I purchased baseball tickets for 5 people while out of town at 9:30 am. At 4:20 pm I had not received the tickets, I called StubHub and spoke to a person that I could barely understand and was of no help. Finally telling me around 5:00 that the tickets would be received within 30 minutes. I told her we were an hour away to cancel the order. The game started at 6:40, we made other plans. StubHub, aka shady company, sent the tickets minutes 6:30 pm prior to the game via email. I had not seen them because it was my understanding the transaction was cancelled.

I tried to buy a product online. Put in debit information and submitted. I then got a confirmation from PayPal. I immediately contacted them within minutes. I gave them all the info to cancel. Next I got a confirmation confirming paypal. The exact opposite of what I requested. Next they told me I had to pay them dollar to talk to one of their experts. This is a scam. Horrible experience. Still not settled. Any suggestions?

My PayPal account was hacked due to a lack of security on PayPal. The hacker stole virtually all the money from my bank accounts. PayPal is claiming I authorized the transfers despite the evidence. I have sent them all sort of evidence over and over, yet they keep closing the case within hours with no investigation. I am out over $5,000 due to PayPal's lack of security, including allowing a transfer of over $2,000 to the fraudster's account even after I reported to PayPal the pending transfer was fraudulent. PayPal is claiming the hacker is a "seller" but refuses to give me the name of this "seller", what they are supposedly selling, what they supposedly sold to me, or proof that I received anything for the money despite being asked multiple times.

I have been using Paypal for many years as a buyer without issue until I tried to dispute a charge by a booking company that refused to honor their advertised cancellation policy. Paypal does not have your back. They have a seller protection program that creates a conflict of interest. They will let you waste your time using their remediation and appeal process, and then tell you they don't cover cancellations. So they actually help their sellers defraud buyers. I'm dropping them. A good credit card company is all you need.

Used to be my trusted site, anytime I was buying something online. I bought a service for someone to go get me a duplicate title. When I purchased the service needing a photo ID passport was not disclosed as needed as soon as I paid my $200, they sent me an email stating they wanted more than what I could provide. I immediately canceled, even though I emailed this company three times in three days, plus return text messages as they text you every 15 minutes. I never got a reply, immediately canceled with Paypal. Also, they did nothing for me. Apparently, they took the merchant side, even though the merchant did nothing whatsoever as they did not have the information they needed. I got the refund. Paypal basically told me tough shit after being with them for 30 years and recommending them to numerous friends, never again will I do business with them. In fact, the next thing I’m doing is selling the stock I have in Paypal.

I was a loyal customer for over a decade and my account was reviewed and "permanently limited" in just one day. Which basically means I was permanently deleted and cannot use any of my information to create an account again. Or review my case with someone as no one will talk to me or give me a single reason as to why this happened. I've never done anything suspicious or unreasonable, and probably had 30 different services linked to my PayPal. I've never been treated this poorly by a company in my entire life. I will spend the rest of my life bad mouthing this company and I hope they go under in the meantime. Fyi, this is probably 1 of 3 bad reviews I've ever written in my life. Absolutely atrocious customer service.

Is it a known fact that if you give PayPal any IP address they will pay you any amount of money you ask for without proof of service or items rendered. I clearly won $50 but they took $50 fraudulent transaction.

I have money in my account and I came to pay for my cell phone bill and was denied. I called customer service to take whatever restrictions you have on my account off IMMEDIATELY!!! I work with my cell phone and If my phone is turned off and I lose money because of you all....I will sue you!!! This is my livelihood!! I am doing this review and currently on hold with these idiots and been on hold for 45 minutes listening to this same terrible instrumental song they have playing in my ear!! I'm so pissed off right now. I hate PayPal!!!

I gave Paypal a 1 because there isn't a zero. Paypal has held the payment from my customer for more than a month. The customer has marked the sale complete. I would not recommend using PayPal for any type of business transaction. They come up with excuse after excuse as to why they are holding your money. My customer marked the sale complete and received over a month ago. Really sketchy business practices. I assume I will not be getting interest for my monies being held!

I recently had 5 $40 charges made to my PayPal account that I had not made which ironically were identified to have come from the address for headquarters of PayPal in California. When I disputed the case, it was closed in the seller's favor and customer service denied an appeal because they believed the charges were legitimate. I would encourage anyone to consider a different payment service to avoid having money removed from their accounts also. This is not a secure service and there may be internal issues with staff having illegitimate access to customer accounts.

I have an order from a very shady website that I think is a scam. This scam has been announced to PayPal and PayPal will not help me at all. PayPal will not acknowledge my request for refund and they have just referred me to seller who gives broken answers to simple questions. Please do not use PayPal. It has gone to garbage for customer service, they don’t care about protecting customers.

Your resolution team is ABSOLUTELY GARBAGE! I have been a Paypal account holder since your first year as Paypal (2000), and closed my account today. As a seller, I have had numerous disputes closed in the buyers favor, but file one myself and the ignorance of your dispute team ruled in a BS company from Tictoc/Asia. This is prime display of how thorough your protection is now, for buyers/US buyers.

Order a gazebo from Mingli that was paid thru PayPal. Never received item. Called PayPal to file a complaint. Vendor said it shipped to my home at 1:46 am. However my Ring cameras showed nothing. Now PayPal said that my complaint was dismissed because the vendor said it was delivered. PayPal SUCKS AND I WILL NEVER USE THEM AGAIN. ANGRY CUSTOMER. 😠 😡

Wanna lose your money? Don't wanna give it back? PayPal is for you. You get scammed...Until you realize it ... PayPal will say ..." Sorry the other side (scammers) are right". What a great service! Or no no...let's say "You lose and we are happy to help you with that!"

Without warning or review my account was cancelled and my access to my money in my account was taken away. Customer service reps were berating the company as well. "We can't help. We don't have access to your account." They basically pay us to tell you we can't help because they want people to believe they actually have a customer service department. What a learning experience this has been.

I made a purchase online using my PayPal account to make the payment. The order never arrived even though post office shows a delivery scan. As we all know that doesn’t always mean they delivered to the correct address. Merchant suggested I check the neighborhood and under the bushes and the post office to try to locate the package. No luck. I turned to PayPal to file a claim and was ultimately declined because there was proof of delivery by the post office.

PayPal is one of the worst companies out there. The customer service for PayPal, PayPal credit, Synchrony Bank and PayPal technical support is a joke. No one ever can help as it seems they all read from a script to sweep issues under a rug. You take people's money and offer no support whatsoever. Do not even bother utilizing them for any credit or credit cards. Go elsewhere! I definitely learned a good lesson here myself attempting to utilize an account I was approved for and was never given the option or the access to it. Liars!!!

Shortly after the order, I became suspicious and did some research. I found numerous reports from other customers confirming that ** sells fake and counterfeit merchandise. When the sneakers arrived, my suspicions were confirmed—they were clearly fake.

It’s really sad the poor customer service PayPal has to offer. Very cold and heartless. They allow scammers to take your money and move like a snail to recover it. Worst customer service support I’ve endured! I was told there’s no supervisor to escalate the issues to or anyone else I could speak with. I’ll cancel this account and move to a more compassionate and secure company.

Take my advice and stay away from PayPal. They in fact are allowing eBay commerce which is not the real ebay posing as ebay to begin with to charge people for items they ordered before but not the second time. They in fact are allowing these companies to steal from your bank. Here's your warning!!!!

I use PayPal a lot for a lot of transactions but I've contacted them recently a couple of times and I've starting to really hate them with a passion now. Their customer service has really went downhill. It sucks. It's terrible. Makes me not want to use the platform anymore. My whole reason for using PayPal is the money back guarantee so when the scams and other things happen that you didn't see where is the money back guarantee. You going in circles and circles and then they just hold up your money for weeks to months 🤦🏾‍♂️. Huge headache.

They are thieves. They stole our money. I close the account and never have my money back. They made me wait for a month to return my money but at the end they just took my money. Be careful!! They are thieves.

PayPal's customer service leaves much to be desired. To say that it is poor would be an understatement. They owed me a refund check of $12 and some change, said twice that they would send it and never did. I would think twice before doing business with them. Their customer service seems to be outsourced to Asia. I was cut off 3 times during one telephone conversation with them. What does that tell you? You should think twice before doing business with them. You will only be left frustrated!

My PayPal account was hacked on March 7, 2025. Shortly after, several unauthorized transactions occurred that were clearly inconsistent with my normal activity. I’ve been a PayPal customer for nearly 20 years, and I’ve never experienced anything like this before. When I reported the incident, I spoke with two PayPal representatives who both reviewed the account and confirmed that the activity was unusual and did not match my transaction history. Both assured me that PayPal would reverse the charges and refund the stolen funds.

The only reason I am giving them 2 stars is because customer service is friendly. Otherwise they are terrible when it comes to purchase protections. They used to be good and for the customer. Now they deny everything because they want the fee. I just recently had a product not received from a seller for grass seeds and they kept denying it. This has happened multiple times with them. Just a messed up situation. They are strictly for businesses and say screw the buyer. I will be looking for someone else. Maybe see how Venmo works.

PayPal is an absolute nightmare. If someone sends you money accidentally as a service instead of as friend to friend, PayPal will not correct it. They say they cannot. They then file taxes to the government on that money and you get a tax form and have to pay 24% taxes on it because it listed out as a service and yet you do not have a tax ID UD since you actually are NOT a business. This is tax fraud. How are they allowed to do this??? I spend hours on multiple phone calls with them. We couldn't even resolve it with a dispute to negate it. Absolute PITA to deal with.

I used my card to hold a hotel room. The hotel put 2 holds on my card. 1 for $50 and 1 for $60. This was back on May 27 and May 28th. Today is June 4th. Paypal told me they hold the funds for 21 days unless I get a letter from the hotel so yesterday June 3rd I called PayPal with a corporate representative and the hotel representative from Marriott. We asked what we needed to have the funds released soon. Mind you they have no fax # and service@paypal.com which is where they tell you to e-mail the release letter doesn't except e-mail. So I had them send me the letter on a marriott letter head and attached to message through the message center. They have confirmed they received it and still will not release my funds.

I tried to cancel my order but the prompt function of PayPal phone functions does not work at all. I called PayPal to cancel a phone, put me on hold for more than an hour. Awful services. So frustrating.

I've used PayPal in the past thinking it was an added protection along with my credit card company against merchant fraud. I now realize how mistaken I was! First red flag, when I went to contact PayPal with a complaint/dispute I was having with a merchant, there was no way to contact a human. Second red flag, when I went to fill out an on-line complaint/dispute, one of the products in my order was given for free. It showed up in PayPal's pre-filled out form as $0.00. After filling out the rest of the form, I then went to progress to the next page.

I ordered two orders of feed for my chickens, paid for the feed with PayPal because PayPal use to back up their customers if they get ripped off!! Come to find out from a company in China, they claim they shipped the products to me through some fly-by-night shipping company called OnTrac. Almost a month goes by for shipping, then the tracking, which was totally shady says delivered at 3:38am on a Sunday morning. I have never heard of a delivery at 3:30am on a Sunday????

I had a dispute with a company due to their way of processing orders. My bank did all of the work and got the issue TOTALLY resolved, including a chargeback for the return process. PayPal has this amount on my account demanding that I pay it, even though my bank has notified me AND them that it was resolved in my favor - meaning I don't owe anything. PayPal, however, has decided that I do owe that and will not remove the amount until I pay it. If my bank says I don't owe it, why does PP say I do? These are people who prey on someone by bullying.

PayPal credit card, not credit line for online, DOES NOT give confirmation number or give you acknowledgment of payment received after making your monthly payment. So naturally you will make another payment thinking that it didn't go through. I can't tell you how many times I've done this. Then when you call them they send you on a wild goose chase from one person to the next Department and you end up back with the original Department and they tell you that they can't take that payment off. This is their way of getting you to make double payments every month. I imagine some people make 3 payments and they probably don't even realize what has happened.

I canceled a subscription last month, and I uninstalled their services and gave them my reasons. When I began their service I had a different bank card and they tried to use it. I had a new bank card and PayPal decides to use my new bank card without my permission and charged it (FRAUD) Then I was told by the customer service rep that this was apart of of their policy to just use an unauthorized card and make sure the merchant is satisfied! Then I gotta wait 3 to 5 days to get my money back( if it's approved) TF. I'm telling all social media's about this sorry company!

YOU were warned!! PayPal is a SCAM! I spent my life as a hard working Career Infantry Soldier. I have been repeatedly lied to by Paypal. Clearly Paypal had a predetermined list of excuses as to why Paypal was going to continue to hold my money, and NOT going to return it to me. AFTER a month of Paypal changing their reasons for keeping my money, I filed a dispute with the associated credit card company directly. Paypal is a SCAM.

PayPal is a horrible company/platform. They offer no buyer protection. They offer seller protection. I had 2 charges that were fraudulently made to my PayPal account for $15,000. I filled several disputes about these charges. I showed that the other recipient was a Computer hacker/scammer. They still supported paying the Hacker. They want to hold me responsible for charges that I did not make. DO NOT USE PAYPAL.

Was having trouble with the security of my account and I called customer service to remedy the issue and they asked me a series of security questions in which I answered 100% correct and they told me I failed. I cannot log in or close my account leaving my information vulnerable and at risk. I repeated asked to have my account closed and they give me no options at all to do so and just hang up on me.

First, they have one app for PayPal debit, cash back & credit. When you have a problem with anyone of their cards they pass the buck to the other. A transaction came through to debit, it wasn't an authorized payment. Instead of putting it through my bank account on file, they tried to put it through a bank account that was closed 2 years ago & wasn't even on my pay pal account for the 2 years. I started getting emails about owning my PP debit this large amount of money because they paid the transaction. I called PP & got told they would use my PP credit account to clear up the debit transaction. Ok...

I had 88,000 rewards points disappear from my account. I called the support number a couple of times with me resolution. I called the PayPal Mastercard support and found that all of my points are still in their system. This lady told me to wait several days to see if the points came back into the PayPal account. I waiting a week and the points were still at zero. I called PayPal support again and she told me to email PayPal rewards support. I did that and after a few emails back and forth I was told that they can not help me. So, if you have rewards points built up in your PayPal account, use them or PayPal will delete them even though you still have points with Mastercard and no one at PayPal is willing to help you recover them.

PayPal knows where the money comes from - the sellers not the buyers. I have had problems in the past and all they did was refer me back to the seller. Now I have cancelled my PayPal account and deal directly with my credit card companies. Several scams were caught before money changed hands. If it had been through PayPal I doubt if I would have ever gotten my money back. Good riddance - 'Pal' indeed. A pal to whom?

PayPal got hacked, sham investigation. My PayPal got hacked. Several hundred dollars were taken. All the money that came out of my bank account happened in the state of Texas. I live in Ohio. I called to report it, but even on the phone they were blaming other accounts attached to my PayPal and said the fraud must to come through that. BUT ALL THE CHARGES CAME OUT OF PAYPAL. I COULD SEE IT ON BOTH MY PAYPAL ACCOUNT AND BANK ACCOUNT. It was a sham investigation. They refunded me all $96.00 out of several hundred. I also did an FBI Cyber theft report. I described the actions of PayPal on the report.

I was offered a $50 discount if I get a PayPal Rewards Credit Card. However, once I was approved, the offer disappeared, and I never got it. I'm wondering, is PayPal a scam? Now, I have a third-party credit card, and my data was released to someone I didn't want.

BEWARE!! I’ve been a customer for 20 years! I’ve never made a complaint with a sell! But this time I was scammed by a Facebook company from China and of course PayPal took the sellers side!! I never received the item, but the seller told them it was delivered! I closed by account! Shame on them for not taking care of Americans!!

I order from two separate clothing companies represented, by one main company, using PayPal. Both turned out to be fraudulent. I sent everything required to prove to PayPal about being scammed by. They sided with scam company and gave me the run-around.

I ordered a product from TECHEN NETWORK TECHNOLOGY LIMITED for my cat. I waited a very long time to get this product. It worked only once and failed to recharge. I reached out to the company which I paid almost $35 for and they asked me to send them a video which I could not reduce to the 20mb limit. Even before that, their company said that there was nothing wrong with it and first offered me $2 then $5 for a resolution. I disputed this with PayPal and PayPal agreed with the company without viewing my video of the defective product and said that I was basically out of luck and the money that I paid for my cat's toy.

There's nothing better than PayPal for buying online without exposing your credit card numbers, etc. However, I HATE the fact that they allow vendors to add unspecified charges AFTER I have agreed to pay. I will never buy anything advertised on social media again, because their ads are crawling with shady ** companies who lie and say they are from some other place, and after you've agreed to pay you find out - surprise! - 35% "sales tax". This has happened to me FOUR TIMES. PayPal has no business allowing vendors to tack on surprise charges after the agreement has been made. Unless they fix this, I will never use PayPal again.

They're holding few thousand dollars on first transaction received. They said that I need to wait 120 days for it. DO NOT USE!! I used Zelle, Cash App, Venmo and never had a problem. Crooks. DO NOT USE!!

A company called IQBrain fraudulently charged my PayPal account without my knowledge. It was for a subscription I never signed up for nor did I receive anything. I filed claim with PayPal and submitted thorough evidence. PayPal sided with the fraudulent company. I appealed with further information and still PayPal sided with the company. They indicated that IQBrain provided evidence against my claim. I asked for a copy of said evidence but PayPal has refused to provide it.

I will never use PayPal again nor recommend it. I just had someone send me 250 which isn't even my money. It belongs to my friend who doesn't have PayPal and they shut my account down for no reason and said it would be 180 before the funds are released. Whatever you do do not use PayPal!!!

This has to be the absolute worst company I have ever had to do business with. Holding funds for unsupported reasons. And the time frame is outrageous. Why would you hold my funds for 180 days, claiming I am a new customer when in reality I have been using its services for over three years. Constantly asking for me to activate a card I have activated on multiple occasions. And customer support is a joke.

Zero stars would be applicable if allowed. They are keeping my money that was in my PayPal account hostage for 180 days without giving me a reason. I have emailed every executive and customer service email with zero response. This seems illegal. My account shows the money there and I receive an error message when I try to transfer stating they will release my money to me in October 2025!!

Filed a claim against a defective Breadwinner item. The item wouldn't connect to Android Bluetooth, the problem was addressed not in the sales site but at bottom of instructions after item bought, emailed seller twice to ask for where item could be returned with no answer, then submitted claim to PayPal. After over a month of delays asking the same question and a call to Customer Service who assured me the matter would be resolved to our satisfaction, received email that claim was denied because item was similar to other items (???). No wonder Amazon doesn't sell Breadwinner and reviews online are totally negative. Immediately closed the Paypal account for myself and family. Never again and I'm thinking about not using their parent, eBay, if this is how they treat their buyers. Beware and you've been warned! Goodbye and good riddance.

They claim to cover damaged shipments. If you receive a damaged item it's a very complicated process. A seller barely wrapped a wrought iron antique and it was received damaged. Seller insisted they didn't want the item back and I had sent PayPal the messages clearly stating that, but the seller and PayPal challenged me after the item was trash and wasn't shipped back at my expense. Never received coverage. Closed my account and never will trust PayPal again. If my identity was stolen, they'd never protect me if they can't protect a damaged shipped item.

Don't open account with them. PayPal customer service it sucks. They don't protect the customers. I got scam with 45 and 67 cents. When I try to reach customer service nowhere to be founded. You go around around so in the end they don't do nothing but let you down. I got scam for the song guy under the name Gregory ** which is his scammers. I find out that too late. I'm glad I was only 45 bucks and 67 cents. I lived in my lesson the hard way but once again PayPal they let him get away this guy with this transaction a fake transaction. Don't fall for them. Okay?👎👎👎

You can't trust PayPal anymore. I'm sure everyone has seen the ads on FB that offer some product that is WAY too cheap to be legit from some company you've never heard of. Well recently, I decided to take a chance on one because they accepted payment through PayPal. Even though shipping progress was posted and even showed the product as "delivered", the product never arrived. I decided to view their site reviews (as I should have done in the beginning) and saw that every review said the same thing, that the product never arrived, that the seller was a scam.

Paypal allows crooked companies overseas to rip you off! I should not have to spend $50 on a shipping label to get my $100 back??? Paypal is as crooked as the Chinese company is, just disguised. Don't trust paypal.

I used PayPal 200 times in 2024 for my events and business. In early 2025 a customer of mine disputed my charge even though I have a contract in place for cancelations. Unfortunately PayPal sided with the customer even though I have it in writing and the screenshots to show it that I do not give back payments. As a business owner it looks as though I have no protection from my customers canceling and then PayPal giving my money back. Will be using another payment system from now on. Shame on you for breaking a business contract.

Banked with Paypal for years. Never had an issue. Never had a claim. I had one company that scammed me and lied to me and illegally charged my debit card for $38 when they were not supposed to. File the claim with Paypal. Went through so much trouble back-and-forth. Sent them all the documents. Proved that my debit card was charge legally. After all the time on the phone, all the emails, all the submitted documents. Paypal's response was we're not gonna ensure your money we're not gonna get it back for you. You're not gonna be refunded. The company that scam me as a call center in Philippines. Paypal's call center is also Philippines. I don't trust them. I cannot believe after all these years of banking with this company they thought I was such a petty person to sit here for hours and hours sending emails like $38 was really worth my time.

Trash. Don’t use PayPal. They are horrible. Consumer service is not helpful at all. They take forever to distribute the funds. I used PayPal mainly to pay my rent money, they took the funds. Money was already taken out and then they returned the funds. Claimed that they didn’t and said that I still owed the money. Ridiculous!

Scam company. Knowingly keeps vendor status with red flagged scam sellers. Customer service is pathetic and just reads a computer screen. When you get scammed, they won't help you get your refund. They are legal scammers and NEED TO BE SHUT DOWN!

I have really enjoyed the overall process of deposit and transfer in seconds. We have the benefits of earning cash back on purchases each month. The only downside is friends' referral. These rewards are not honored. I referred twice with no rewards given. As for referring friends, save yourself the trouble, this is the only reason for the lower review. Great service so far.

I recently made a purchase through Soutfits and was scammed out of $100. I used PayPal like I usually do to make sure my purchase is secure. I purchased it on March 23, 2025 and it took almost a month to make it to the states. After this it claimed to keep going from one destination to another. The tracking number never changed from the one from china to a new one for here in the US like it usually does. The last update was April 25th saying it was going to the next destination and this was on May 5, 2025. I finally notified PayPal and they told me that I needed to notify the seller first, so I did. All the seller said was to be patient that it will arrive soon. The next day the new update said it was delivered on April 25 in or by a mailbox at just my zip code, didn't even state my address. Then it said on April 26 that it was headed to the next destination. Well.... if it was already delivered, why would it be headed to another destination?!?

I was a customer for over 25 years but closed my account recently because PayPal has changed over the last few years. They used to provide good fraud protection but that is no longer the case. They side now with the scammers and fraudulent companies, and their good customer service policies have disappeared. There simply no benefits to keeping an account open with PayPal any longer or opening a new account for with a reputable bank credit card, Visa, Mastercard, etc. you can get fraud protection, convenience of online usage to Amazon, eBay and other online retailers. DO NOT OPEN A ACCOUNT WITH THEM. Avoid frustration and headaches for they have became GARBAGE.

WARNING DO NOT OPEN A ACCOUNT WITH THEM. I have been a customer for over 30 years. PayPal has changed over the last few years to the bottom of the barrel regarding customer service. I called Paypal because they said I owe them money. A lady tells me I am in collections. To find out that none of this is true! Then she blamed it on my American Express Credit card. When I ask this customer service person a question. She doesn't answer the question. She goes off on a different tangent! Then she tells me her manager or some else will call in the next week regarding the matter. What?

Paypal knowingly profits by taking transaction fees on sales by ** scammers. In my case, I purchased a model engine for $60. It was a gift for my granddaughter. The ad showed detailed parts to be assembled into a working model. What arrived was a solid block of plastic crudely representing an engine. I disputed the charge and spent 2 months going back and forth. The seller told me, now that the piece of trash was here, they would only give me a refund if I returned it, and it would cost more than $60 to return it. In the end, PayPal told me the dispute was settled, I would get my refund after returning it. The cost to return it was over $200, so I'm now the owner of a $2 piece of trash. This is a known scam, widely discussed on the internet. Paypal has to know they are enabling scammers and profiting from it. I expect better of an American financial company. I'm done with PayPal.

I had a business account with PayPal and the other party could not access their account to get the money out of their account nor could they issue back a refund to me. We both called PayPal several times. They were NO HELP. I was told I sent the money the incorrect way and the only way I could dispute it was to have my credit card company do it. I had to pay these people a different way because they did not get paid through paypal. I lost the dispute through paypal. The other party did not get the money either. PayPal is keeping it for themself. $540.00 plus all the fees they charged. I for one am turning this matter over to the BBB and the Attorney General Office of my state. Paypal says I did something against their policy. I have no idea what they are saying I did.

Paypal does NOT have a buyer's back, siding with the Seller! Ikea shipped me defective furniture and when I couldn't reach Ikea I was forced to have to file claims thru Paypal (2 separate ones because of Ikea charging me separate for the same 2 defective items). I spent 2 weeks with back and forth emails to paypal because NO ONE THERE was BOTHERING TO READ what I wrote them! The issue with Ikea was that to return defective product (ordered online and I live 2 hrs away from any store and don't drive).

This is the second time I complained to PayPal. Both times PayPal denied my complains. The First one - I bought a couple pairs of jeans from Dudlle (https://dudlle.com/). Upon receiving it, quality is so bad, I returned right away based on the shipping address because of 30-days return policy. They refused refunding me because I had to return the to China, an oversea address they provided after I returned them. The second one - booking a hotel room using Super.com a couple of month ago. Now they charged my $15/month. I noticed a charged place on me for the month May, I also noticed they illegally charged for April as well. In both cases, PayPal sided with sellers. This is it for me. Not more PayPal!!!

I made a payment through PayPal to a company that was committing fraud. I reported to pay pal and they never responded back. I also never received my merchandise or refund. Do not use pay pal. They help rip people off.

I found out today that PayPal is not as secure as I thought. I was scammed by a company through PayPal and as it turns out, I'm among many others scammed by the same seller. I do have a dispute filed and will amend my review up or down based on results of that dispute. I attached a photo showing delivery of my product. However, I have security cameras AND the time indicated was several hours too soon (maybe they have a time machine?).

After using PayPal in good standing for years, tolerating their inept support, inept customer service, ridiculous policies I celebrate and support their competitors. BEWARE BEWARE BEWARE. Paypal arbitrarily TERMINATED my account, gave no explanation other than a "violation of terms" and HOLDS YOUR MONEY FOR 180 DAYS. NO REASONS, NO SENSE, NO SERVICE. This is beyond unacceptable, it is DEPLORABLE. Thank you and best of luck to those here. LOOK AT THE SHEER NUMBER OF 1 star reviews. I wish I had known.

I was told by PayPal that I owed $500. They said it was adjusted when I pushed back, and I owe them $255. I asked for a specific breakdown of the name, amount, and date of transactions that did not go through. I asked for this information at least four times, and all they sent me was the total amount and no breakdown. They hounded me with a collection agency. I told the collection agency I wanted a breakdown of the items. When I checked my account, some of the items went through, and others were disputed by my bank. Paypal does not care.

PayPal is holding my money hostage. They say I'm new and, thus, the hold. I am not a vendor. They were quick to extract their fee, now they're getting interest on the balance they're holding on to. My bank account is linked. It should be easy, like venmo. PayPal is not the money conduit they claim to be. Once my payment is freed up, PayPal is out and I will never use it again.

Paypal no longer protects buyers. Their buyer protection is a joke. Never received item. They told me I had to go through my bank and do a charge back to get my money. I sent them proof the seller didn't deliver to my address and they still denied my claim saying there was nothing they could so. To go through my bank and do a chargeback. What's the point in using them if they offer no protection.

I used my Paypal account to purchase from Starcraft Network and not only was there missing items, they also sent me a necklace that was not as described. I spoke with the seller about this and they want me to return it to them in CHINA at my expense to receive a refund. I spoke with PayPal about it and they sided with the seller and want me to return it at my expense to receive a refund. I provided them with pictures of what I received and a screenshot of my email confirming my purchased that clearly shows what I was supposed to get and PayPal close my dispute. This is the second time that this has happened to me using PayPal. I am considering closing my account that I've had with them since the early 2000's.

I find it sad that PayPal represents fraudulent companies that are dishonest and false advertised selling merchandise that is not that of what one purchases. For example I bought two SuperBox S5 Max set top boxes for TV. I was sent two ITV set top boxes which are far different and the price difference is Major. I attempted to get a hold of the companies I purchased from that PayPal took payment for and they failed to respond. It took 2 months to receive merchandise that wasn't as advertised and PayPal does not honor refunds. Nor will they try to get your money back. So more or less it is your loss.

I had PayPal for many years, I ended up with a scam and they stole all my money out of my account, I reported it to PayPal, they reassured me everything would be fine, within 30 seconds they said there was no foul play. They checked out nothing! Don't waste your time with paypal!

I placed an order For 'Realistic bunnies' Online. Within minutes of placing my order, I read about what a scam this company is, and I contacted PayPal to cancel my order. They would not do so. That very same day (April 11) I received an email stating that my order had been shipped. Since when does it really happen that fast? I told them I didn't want the order and they said it had already been shipped. There was nothing they could do about it. Sure enough when I received the order, The items were cheap stuffed animals that I could've bought here for five dollars apiece. They were not at all what was portrayed In the ads (I had bought four of them for a total of $79.97.... So basically, $20 apiece).

PayPal is the worst ever. They block your account with no explanation right when you trying to pay bills or add money. You have passwords that you have set up and they are still blocking your account. It's just crazy. Do not use PayPal.

Promised that my $500 refund would be deposited April 2nd 2025. Here it is May 3rd and no refund in my bank account. Have called customer service probably 15 times. All I get is give your card issuer this 25 digit reference number and they will find your refund. Card issuer has no idea what this number means. Have provided PayPal with bank statements showing no refund, have had them on the phone with my bank. And all customer service says is give the bank this 25 digit number. Refund is not in my bank account. Wonder who is enjoying my $500. Customer and their service SUCKS.

I have had mostly good experience with PayPal. They send me an email receipt for every purchase I make and I get an email for every refund sent. Now they have a rewards cash back program and I have been earning with my purchases. They also let you select a purchase category to earn higher rewards. Anyway no business is perfect so I'm sharing my two bad experiences. My debit card is expiring soon but was supposed to be usable for another month. I was surprised to be declined twice trying to pay postage to mail a package at the post office where I have used my card before. Fortunately I had some cash on hand. I tried unsuccessfully to get an answer to that through chat since they were already closed.

Had an unauthorized transaction. I flagged it as fraud and the response from PayPal was, “It was authorized by you. So claim dismissed”. I did not authorize the transaction. After some juvenile back and forth “You did”, “No I didn’t”, “Yes you did”. I realized I wasn’t getting anywhere. The claim that I’m joking about not authorizing a transaction is wild to me. They have a subpoena on their way for unauthorized releases of my information. The only response they gave is, “You approved it. Case closed”. Crazy.

I opened my account in 2003 and have used it for various domestic and foreign transactions over the years. In Jan-Feb I purchased goods from a seller located in China but stated her company was based in the US. No, she was not Chinese. After the goods were received, it was discovered only the first shipment was authentic, every item after the initial shipment was counterfeit. I followed the rules and entered a dispute. The seller responded with false allegations. The seller also began to reach out to people to people who knew me and began to discredit me. I informed PayPal I was no longer comfortable trying to resolve the issue with the seller and escalated the disputes to claims. I attached evidence to each claim.

This kind of 3rd party transaction places are just enabling scammers. If you use it to receive money, you will probably give 5 stars. I don't. I occasionally used it for Etsy, and to pay my overseas music tutor. So I linked my bank account, and then if the scam company like (Zenfy.ac) charges you, PayPal does not even send a confirmation warning, and the transaction just goes through in a second, with no cancellation, nothing. If you have to use PayPal, may be best to use it with PayPal balance.

They have ripped me off for more than 500. Dollars. Please forgive your own well being. Stay away from PayPal. They can tie up your money. And say there was no transactions. No one to talk with! Just a robot ! So sad they stole my money is needed it.

FIRST OFF: don't be confused by the different names on the receipts. Tracing all the bogus names of the company involved is difficult, and my correspondence from them on things being in transit has been entertaining because it's all different names. WHAT HAPPENED: I ordered water float valves through an ad on Instagram. The screen showed a total of $63 AND NO SALES TAX, and before I tapped the "complete order" button, I took a screenshot. I went to print out my receipt that they sent to my email and they'd tacked on 30% sales tax. No state in the U.S. has 30% sales tax. I immediately cancelled my order. They took the money from my card. I immediately requested a refund through PayPal. THE CROOKED SELLER disputed it saying the extra charge was due to exchange rates, cancellation fees, restocking charges or extra fees.

I ordered 3 t-shirts 74.21 from Scotioncolt. Paid with PayPal. Opened a ticket. Explained I had not received my shirts. They closed my ticket stating I had received the shirts. I have not received the shirts. I explained to them I had not received the shirts. They said they called the vendor and he stated to return the items for a full refund. This info was from Paypal. I HAVE NOT RECEIVED THE SHIRTS!! The tracking does not show I have the items. I'm tired of the run around. I thought paypal was for the customer, all they have to do is look at tracking which I explained to them. No reply! Not satisfied with them.

Oh my God, the level of ineptitude at this company is absolutely amazing. My teenager wanted a certain piece of exercise equipment, she found it online and sent me the link yesterday. The website had a major retailer's logo all over it and looked like their site. I checked out with PayPal and then realized that I didn't get a confirmation email from the company so looked at the website again and noticed the URL wasn't right. It was a scam. I called PayPal immediately but was told I have to wait for the transaction to go through. It went through this morning and the scammer changed the amount I paid from $42 to $46 (how is that even possible without my authorization???).

Very happy with PayPal today. I use my PayPal acct to make online purchases. Today I was ordering hiking boots from a website representing itself as Vasque Boots. PayPal refused the transaction. After some poking around in the internet, I discovered that the site I was ordering from had been identified as a possible scam. Thanks, PayPal.

I would never use them. They are the WORST!!! Terrible service all the way around. Very poor service. I can’t express enough. Do not use this company. You will have many regrets. They are terrible with disputes.

PayPal is horrible. Just today I spent 3 hours trying to resolve an issue!!!! That's in addition to the other 2 hrs on this issue!! Absolutely horrible. Every damn foreign person that answers a call tells you something different!!!! Talking g to a "supervisor" is nearly impossible!!! I am reporting this so called company to the Better Business Bureau!!!! They are worthless!!! I tried to call their corporate office but of course they do NOT have a phone number!! Does that tell you anything!?!?

I have just experienced the best customer service from De'An employee code **. I had an issue that required a lot of effort and she took the time to solve it with patient and very knowledgeable with company procedures. I just hope that her manager recognize that she is an exceptional employee.

I was charged by ROKU.COM through PayPal. I did not authorize payment and when I disputed the payment through PayPal I was denied without any evidence presented to me. I canceled my account and will never use them again!

Ordered a product and have the customer charged me an extra $4 saying it was taxed in Illinois. The tax is less than 10%, the item was $9.95 and that overcharge does not fit their description of doing anything wrong. When I received the item it was more or less bait and switch. I got a pair of glasses not worth a dollar but do not darken up or focus and they make it almost totally impossible to file against the outfit that basically stole from me. In the last two or three years PayPal has got nothing but worse and worse.

With the love one incarcerated trying to get him money the fastest easiest way we can I began to use PayPal to put money on his account. For some reason it showed on the app for the commissary error so I called them and was told it'll be your bank, give it 3 to 5 days and they'll release your money so I immediately called PayPal. Unfortunately I still two days later have been unable to have human contact or the humans that I have been able to contact will give me a short reply of something probably preset and then disconnect the conversation. I will never use PayPal again! I will retrieve the rest of my money and they will never receive any business or recommendations from me. I was told that there was a way to make the process of obtaining your money faster yet when I go to the app and look for this button or link I can find it. It's very frustrating because when you need your money you need it.

I purchased an item on advertising on IG using My PayPal. The total I paid was 24 dollars thru PayPal . Somehow PayPal charge me $31. They told me to reach out to the company..And I was told they would refund me the difference in a few days.. That never happened .. I opened up a case they told me it didn’t me their criteria for a refund of the difference.. Even with copies of the receipts.. Moving forward the sketchy tracking info says, "Your shipment is in transit thanks for waiting.."

I purchased some bras of Shapermint for 134.36 on 3/26 through Paypal (**). Received an email from Shapermint on 3/12 they couldn't refill my order. After a week went by with no refund, I entered a dispute with Paypal and my bank. On March 26 my dispute was settled per email from Paypal but as of today I have no money. Paypal is say they have nothing to do with the chargeback as they were the middle man.

I wrote at least 3 bad reviews right now. It wasn’t posted, so I'm going to write in every website about PayPal! They prevent me from deleting my account, they don’t tell me why, they tell me to go on a computer which I don’t have and I haven’t in over 10 years! I want answers! My information is on PayPal and I have a RIGHT TO KNOW WHY I CAN'T DELETE MY ACCOUNT!

Paypal is not good. There is no customer value. I was loyal customer for a long time but I just ran into an issue and I had to call Paypal to dispute an issue but Paypal doesn't really care about their customer because they are giving them false information. I didn't have a good experience and I didn't fell value as a customer. If that is the case then I wouldn't be using it anymore. I would rather use another service that value their customer. If you are going to use Paypal think carefully and do your research first. Don't fall for it like me.

In February 2025 I received an email from my Discover Card account to join PayPal, which I did. I made several purchases from Temu.com in March & April, when I received several emails from PayPal stating there were "unusual" and "suspicious" activities with my account. Despite the fact there were NO such activities with either my PayPal or Discover Card accounts, PayPal informed me I could no longer use PayPal. I repeatedly asked for specific details, but was never given any. What a hell of a way to run a business! I'm 64 years of age and never used PayPal or Venmo nor any other payment than my credit and debit cards. I will never use or recommend PayPal.

PayPal is not to be trusted to "have your back". In the last month I have been screwed out of the monies for 3 different purchases, which I didn't receive. Even with proof of non delivery. I'm quitting.

I like many others have endured negative experiences and dissatisfaction with staffers and service as it seems that they were ill informed or lack of knowledge in understanding their customers and the importance of transparency! I encountered a huge fee on my account and have made numerous calls only to be met with long wait time, call disconnected, had to call again, and non-supportive customer service. Called in advance to enquire about fees and was told that it will be corrected and it hasn’t…

Title: Frustrating Experience with PayPal. I recently had a very disappointing experience with PayPal that left me feeling frustrated and unsatisfied. After using their service for several years, I encountered a problem with a transaction that seemed to spiral out of control. First, their customer service was unhelpful and difficult to reach. I spent hours trying to get in touch with someone who could assist me, only to be met with long wait times and representatives who seemed uninformed about my issue. It felt like I was talking to a wall, and my concerns were brushed aside.

Pathetic service. Without any reason they made my account access limited and I can't send or receive money and my funds that were in PayPal stuck there for about 4 months and still it doesn't let me remove my bank cards, bank account or close my account which is insane

I love how you do a fraud investigation, promise me my refund, because A HACKER TOOK MONEY OUT OF MY ACCOUNT THROUGH YOU and now deny me my $500 dollar refund KNOWING it was a fraud charge. You people are horrible, and I would never recommend you to anyone.

PayPal's customer service and dispute resolution process is the worst I’ve ever experienced. Despite proving that I never received the services I paid for (over $250), PayPal unfairly closed the case in the seller’s favor. Whenever I called for help, agents either hung up on me, disconnected the call, or pretended not to hear me, forcing me to repeat my issue to multiple representatives with no resolution. The lack of accountability and refusal to investigate properly is unacceptable. PayPal sides with sellers regardless of proof, leaving buyers unprotected. Never trusting them again.

I always thought PayPal had my back if something went wrong in a transaction. I ordered 3 items from a company I had never used before. Paid with PayPal. I received 2 of the items and went on there. Inquired about the third item, they told me that it was already shipped. When I told him it wasn't, they wanted to see a pitcher of what I got. So I sent a picture then they said, you never ordered it. I said yes, I did order it. Then they wanted to know the order number which I had already given them, but I gave it to them again. Then they said, it's in transit. And I asked, why didn't you tell me that when I first emailed you? Where's the tracking info? I finally opened a dispute with paypal. I gave them copies of all the email exchanges. I gave them my side of the story. They said it would be like 10 days. In the cella could respond, the seller responded with. It's in transit.

$600 was stolen from my bank account and transferred to Paypal. However, on the PayPal account, there was only $300 and no trace of the other $600. Pay pal said they would investigate it. Then I got an email saying it was an authorized charge. So, I called again and now they said the case was still open and under investigation. I was told I should get an answer by April 3rd. It is now April 11th, and I still have heard nothing. They now have, had me on hold for 15 minutes and I'm not expecting them to help.

An unauthorized individual gained access to my account (computer hacked). And transferred money to themselves. I immediately contacted customer service, but my case was not properly addressed, and the transaction was not reversed. Despite multiple attempts, there was no help. My identity was compromised and this is part of a larger identity theft problem, and I’ve filed reports with the FTC etc. PayPal will not help at all. They claim that it the fake person uses your IP address from hacking your computer, you have no recourse. Very bad business practice.

I’m a long time user of PayPal, but not a happy customer. My positive experiences are that I can use PayPal online in multiple places to pay and it fills in my shipping address as I pay saving me time. But lately I’ve had to dispute an action by a vendor and PayPal told me to contact them myself. Which I already did, but why have a 3rd party if they’re not going to back my purchases. Due to their dispute form selections I couldn’t tell them what the real problem was so their response was not correct for the issue. I will be dropping my account because they’re making my situation more complicated not easier.

After days & many hours on the phone with people who can barely speak English, with excessively loud background noise, being transferred over & over again. Each agent if you can call them that, telling me things that completely contradicts the person before, I have had no help. They locked my account. All the money I have to my name. I am disabled so I will make a Federal complaint.

Paypal does not care about the person spending money. They only care about the sellers they can get a piece of the selling price from. They do not have customer service. You can not speak to anyone who understands. They make promises to call you about your complaint and do not. I am recommending to any client or business owner to stop paying contractors via Paypal.

We received a notice that this person was being sent $3000 out of our checking account. We had no time to stop the payment from either PayPal or our bank. Meanwhile after filing a complaint we found out that we were either too late or that she said or did something to gain access to the funds!! DO NOT CONNECT PAYPAL TO YOUR CHECKING ACCOUNT!

I had the worse experience for weeks with PayPal, I got sick with one supplement I bought online and wanted to return it. The vendor refused to give me credit and refused to give me the address where I can sent the products. The product is showing for $3.99 in Walmart and they charged $60 for it. They never let me returned the product even though one of them was unopened. The vendor was lying about the product and being deceitful and Paypal agree with them. DON'T DEAL WITH PAYPAL. THEY WILL NOT HONOR THE GUARANTEE.

In December I did an impulse buy for a product I saw advertised on Facebook. I used PayPal expecting some protection, but PayPal will side with the Seller who provides fraudulent tracking data. The case was closed within 24 hours stating the Seller provided tracking data showing delivery on 12/28/24. The tracking data provided to PayPal is not the same as they've been sending me which last update shows the product still in transit on 1/15/25 in Jackson MS. It's obvious they sent me tracking to keep me waiting, and sent PayPal tracking to confirm delivery and have the case closed.

Very bad customer service from both Venmo and PayPal. When we called in for help we got CSRs who were almost impossible to understand, the connection to India or wherever were very bad. In the end we just gave up. We'll stop using both of these platforms.

Don't use thinking that they will help you in any way. I had charges that was not authorized and PayPal refused to refund my money. Telling me it was authorized. How can you tell me I authorized a payment when I didn't. Of course they are going to always stick with the company. But when you have no customers then your business will fail.

Awful outsourced call center. May work great for generalized questions like Google can be. But absolutely awful for resolving issues. I opened an account to purchase crypto and other online items. I gave PayPal direct access to bank. Having heard they are very trustworthy. After a few attempts transactions failed. I contact PayPal. They suggested adding another payment source. A debit card from same bank. Didn't make sense. But I did it.

I bought some items off Instagram. Makes to pay with a credit card, total was $51.97. Next day check credit card online see PayPal charge for $64.96. I never authorized to pay thru PayPal, so I contacted them and disputed charge. They sent me an email the next day saying they had credited me with $.01 and closed the dispute. I called them again and now they cannot do anything, told me to call my bank. They can charge you without authorization, but cannot credit you?? Amazing!! Seems like a scam or a scummy way to do business to me.

I been a customer for 4 years now. They decided to block my account and ask me to prove I'm a real person. I hope they lose all their customers by the end of the year. This was unfair. Every one go to Chime.

I have been using PayPal for my purchases for years now. All of a sudden, PayPal sent me an email stating I can never use PayPal again and then they took $50 from my account - both of which the PayPal Customer Service person could not tell me why. This is unacceptable. I also cannot disconnect my debit card from PayPal because they won't let me. Now I have to file a dispute with my bank stopping all future withdrawals from PayPal.

Purchased something with PayPal that proved to be a fraudulent scam and PayPal refused the claim, I guess they don't care about their long time customers. You're better off using a credit card, they will protect your purchases unlike PayPal.

I have used PayPal for years and always trusted it for secure transactions—until now. On February 17, 2025, I purchased merchandise from a candle company, Paradise Supply, in Paradise, PA, expecting it to ship within 3–5 days, as stated on their website. After weeks with no updates and no response to multiple emails, I contacted PayPal for help. They reached out to the vendor and later informed me that my order would arrive on March 25, 2025. So, I waited. The 25th came and went—no package. When I followed up with PayPal, expecting a refund, I was shocked to learn that my case had already been closed in favor of the vendor on March 22—three days before the supposed delivery date! The PayPal agent told me nothing could be done.

I’ve used PayPal for online purchases periodically over the years because it was easy and have never had issues. A friend reimbursed me for an upcoming trip so assumed it would also be simple. They will not credit to the CC associated with your account for whatever reason. I do not want to provide my bank account info for e-transfers of funds due to potential of hacking and fraud. A hard check sent to your address on file, which is also the same billing address on the card linked to the account, should be straightforward.

I received money from my daughter that she sent as a business transaction by mistake. I called customer service and they said I should just cancel it and there would be no fee, as a family money transfer. However, with the refund I was charged a 3% fee. I called multiple times and never for the callback they promised. Finally today they told there is nothing they could do. What a scam!

I have been a long time customer without issues until recently. I made a purchase through them for some body parts from a company called Ford Parts Giant. After ordering the part FPG wanted additional shipping which I thought was odd but went ahead and paid the additional charge. When I received the part it was nothing close to what I had ordered. I tried to work out with FPG but couldn't so filed a buyers claim with Pay Pal. I had all the documentation showing what I had ordered, photos of what I got, photos of everything possible but they wanted me to send this wrong part back on my dime.

A card was used to pay with PayPal that was not in my name was only used to pay a client purchase. PayPal used it immediately to pay a subscription that was not authorized by me, are in the cardholder name and a contract never signed by the cardholder. Not only that. It was then used on another purchase not by me. PayPal is not something to use if you have a business. The customer service knowing it is not in cardholder names continue to say you had a subscription and they were taking money out in large amounts on one of my cards as well. Now their bank legal team have to get involve due to PayPal lack of verifying first the cardholder's name. I had read bad reviews but always think not me. Until now it’s me.

compliancetransactions@paypal.com and reference 10 digits transaction number.

PayPal is a dishonest business that preys on veterans and seniors. They use codes and numbers for transactions to hide the actual vendor to confuse and delay users from solving a problem, they turn ON subscription plans without your permission and make it impossible to easily find access to turn this off or contact PayPal to stop it. PayPal uses UNVETTED staff to handle issues with your private financial data, which then can be used for fraud and stealing money from your account.

I wish there was a place that I could share this so everybody could see. I am a 32-year-old single father of two boys. I work about 60 hours a week just to provide for them and still have trouble making ends meet. I use apps like PayPal and Venmo, Cash App, etc. sometimes for payments at work. However I found out about PayPal's crypto option the other day and decided to deposit some money and check it out. Although I wasn't so impressed as I have been with other applications it was fairly simple and straightforward. I tried to transfer the money to another crypto wallet of mine and had trouble so I contacted customer service. That's when it all started, nobody had a good answer for me. My money was basically stuck on PayPal. After doing a little research and calling customer service multiple times I found out that I probably just needed to wait a day or two.

Pay Pal was “okay” however multiple times I tried to cancel it & have had nothing but issues! #1 issue is the customer service do not speak English well and extremely difficult to understand them AND supervisors! I've continued to try and cancel my PayPal account because my information had been compromised and there are not enough identification protections in place for me to continue using! And still to this day I’m still trying to get my account closed and information deleted…. Just today another “attempt” came through from Australia and I’m in USA...aurgh!!!!

I only put a star because I had to. This company is horrible. Their customer service is the worst. They will never give you a refund if needed. They won't even give you an explanation. Please please don't ever use them.

After having PayPal for 20 years I had 0 issues with them, until I did. Had a fraud case and everything to prove it. They told me that I needed to talk to the police to resolve it, and the police said it was a PayPal issue. Neither one wanted to help, dealing with PayPal's terrible customer service and just trying to get an actual person on the phone was it for me. They kept the scammer's account open even though I gave them proof from multiple people that they ripped off, I'm out my money and they are out 1 measly little customer....

As a business owner, I despise Paypal. As a consumer, I am canceling my credit card because I hate them so much. They are impossible to reach and reason with, and withhold a very substantial amount of our cash, which they collect interest upon. They are hopelessly out of with our seasonal business.

Companies have been contracting with Paypal for fund distributions and I think they should think twice. PayPal has an absolute no other option policy that requires you provide them with a mobile phone number and sign an agreement that you give them permission for PayPal and other advertisers to send text messages to your phone. I received a class action award notice from the Federal Trade Commission that I had been awarded funds recovered and I needed to click on the link to Paypal to set up to receive them. I had closed an account with Paypal many years ago after multiple problems with the company.

They reinstated me so all good now.

They deserve 0 stars. Been a loyal PayPal customer for a couple years now and I signed in yesterday or attempted to I should say, and I cannot access my acct. Called PayPal and was told my account was locked due to me owing $4. Now here is my issue, I can’t access my account to see where this charge is coming from, I get monthly statements that state nothing, and I was never contacted. This agent could not tell me anything about the charges just kept saying to pay the $4 and it would be unlocked. I don’t care if it is $0.04, I will not pay ANYTHING until I can see where it went. Never have I been so dissatisfied and disrespected in my whole life.

Paypal sucks! I didn't have this account for 1 week and they closed my account and still have my money with no reason why? All I did was receive money. They put on hold then decide to shut it down for what? Don't use paypal. They suck!

I used PayPal a couple of times with no problem. The last time I used them, it turned out to be a scam. I don't blame PayPal for the scam, I blame them for how it went down. I made a purchase off of a Facebook ad. The prices were too good to be true and they were. The next day I received an email supposedly from the manufacture of the product which increased the amount I paid. It wasn't a lot more but this is where I blame PayPal. How do they increase the amount without my approval? This made me suspicious so I called my credit card company.