PayPal Reviews

Most UnProfessional, Useless Company on Earth! I have no trust for and feel insecure depending on. Customer service don't understand the problems, scams going in their backyard. Most of the call centers in other countries, poorly speaking reps.! Non Working Corporate office contact number, nobody care, Nobody gives a crap about people! This is the story with PayPal Scams!!!

Most of merchant you’re dealing with are ** dishonest—and your customer service are not supportive at all to customers At this point, I would never use PayPal again, nor would I ever recommend it.

Horrible experience. Money my mother sent me for personal support was used for subscriptions, even though I believed those payments were supposed to come from my linked checking account. When I contacted PayPal for help, I got vague answers, inconsistent information, a promised callback that never happened, and then my account was permanently deactivated without any clear explanation. Customer service was frustrating, dismissive, and completely unhelpful and my money is frozen for 120 days with no explanation

I have had to dispute numerous purchases after it becomes apparent they are ** cons! PayPal most every time supports the cons and denies my dispute! I have closed my account!

PayPal will not honour your rights even when you receive shoddy good, not fit for purpose under consumer rights. There is no point in using them and would never use them again. Don't learn the hard way like we did. It is meant to give you "Buyer protection" guarantee.

It seems it’s hard to navigate their systems at all now. And if you have a question about trying to respond to a dispute about a seller they limit your response or offer no response from you at all. If you can even start a complaint with out hours of searching on their sight. And now after starting my complaint I find that if you have to pay for return shipping to get a full refund it will coast as much as the refund so is it really a refund then? And they don’t really seem to care. As long as they don’t have to pay because they will say you didn’t do what they wanted you to do and found a loop hole to avoid paying you back.

I’m disappointed with the service quality. It hasn’t met my expectations, and I would not recommend it to others.

I've been with PayPal 15 years. Never had a problem...Paypal the best app to purchase products!!! Never worry when you buy with PayPal.

My credit card was charged for a purchase I did not make. PayPal refused to support me even though I contacted them immediately. Now I’m stuck with going through a return process for a product I did not order and may not get a refund for. Horrible customer service. Be careful with PayPal. They do not value their customers and will not support you. BTW, I immediately canceled my credit card and I advise everyone to do the same.

Stop supporting companies that are literally scamming people. The company PayPal was in favor of, delivered my package to the wrong address. Their photo helped me locate my package at the wrong address. I retrieved it only to find that the company sent me the wrong product. They begged for me to let them fix it by sending the correct product. They failed to notify me when they delivered for the second time. I found out 10 days later after randomly tracking the package that it was delivered, but they misdelivered it again and to an unsecured location. It should've been delivered to my front door like all of the other deliveries I receive regularly.

If I could get PayPal as zero, I would. I filed a complaint with PayPal, letting them know that I didn’t receive an item. I even shared with them the company that did not send my item forged a fake shipping company. I demonstrated proof. I gave them phone numbers. I gave them a fake website that was given. I even called them- Meaning PayPal and while on the line, the customer service agent was able to verify everything I said was true and told me no problem, wrote down the notes and there was no way I would not get my money back. Guess what? PayPal appeal department came back saying, "Oh it was shipped. The the seller showed us a shipping receipt," like I said from a fake website that was not verifiable.

I had a company try to make an unauthorized charge to my Paypal account. Paypal would not help with this fraudulent charge. So I had to change my Visa card and contest the charge. And because of the way Paypal allowed this to happen, I requested they close my Paypal account several times. However, they are refusing to comply. And giving me a runaround. Saying they wouldn't close my account until I change my password? Which makes no sense to change my user name and the password on a account I want to close.

A man hacked my account. He sent himself $10 then $100 then $1000. Obvious fraud. PayPal told me they don’t cover “personal payments”. I feel like they’re complicit in this theft if there’s no protection from scammers!! I’ll NEVER use PayPal again. My bank suggested I block them from my account and that’s exactly what I did. DO NOT TRUST THEM!!!! If I could I’d give them zero stars.

In Q4 2025, PayPal had a promo wherein they were offering 20% back in points for all purchases. I made four(4) purchases and received the cash back for the first two. I never received the $60 I was owed for the last two (2) orders. PayPal kept telling me to wait and assured me I would receive the funds, but I never did. I filed a CFPB complaint and PayPal, after over a month of waiting, finally responded that they had changed the terms so I was ineligible for the rewards on the last two (2) orders. I did not get any notice that the terms changed. Nothing was stated when I checked out, and I had all the screenshots showing I was owed the cash back. This is straight-up fraud.

I was told I would get a 12 passenger van. Enough room for 11 people, including a car seat and a wheelchair. What we had, a 9 passenger van with no space for a wheelchair. I was told; "You will have a 9 passenger van until the other one is done in the shop." Then I was told; "... You can wait (3 hrs) for it to get fixed or use this one." I was not given an option for a refund. The option was wait or take this 9 passenger van. I then told Bahtours since we can not fit the two other people and the wheelchair, they are not going. I made that decision because I was not putting my 90-year-old mother, and her wheelchair in a 15-year-old van with bad suspension (most seat belts were not able to work as well). There was no room for the two other people. That is why they did not go.

PayPal LITERALLY STOLE MY MONEY. The customer service are all ** that don’t speak proper English. There NEVER A SUPERVISOR. They're AI ROBOTS Who tries to convince you that there is no error when they see the error on their screens. PAYPAL IS A SCAM & I’m SHUTTING DOWN MY ACCOUNT IMMEDIATELY.

I have had a negative $5000 balance on my Paypal account which is now locked. For some reason, Paypal approved sending $5000 to India for service on my laptop computer which is worth almost $700. This is what happens when you use AI. A human being might have said, "Hey that doesn't make any sense. Let's contact the person who owns the account." Of course, that was never done. My Paypal account was checked and it's now -$5300. Using Paypal is a license for crooks to just steal. I want my name cleared; my balance at zero. And I plan on never using Paypal again.

Absolute trash of a company! They only care about the sellers and will willingly screw over buyers. Even when the sellers are in the wrong. They don't care if you got a bad product or got screwed over. They will never help you.

PayPal has been one of the most frustrating companies I’ve ever dealt with. My account was suddenly limited with no clear explanation, and my funds are now being withheld for months despite me complying fully with their processes and providing all requested evidence. Customer support has been unhelpful and dismissive, and even basic requests — including a Subject Access Request — have been ignored multiple times. There is a complete lack of transparency and accountability. For a company that handles people’s money, this level of service is unacceptable. I will be escalating this further.

I have had a Paypal account for a while now because they refuse to close my account without uploading my driver's license. I had to sign up for an account for one of our wedding vendors and I have had nothing but fraudulent charges on my account since. I get about 40 emails a day with spam saying my account has been hacked and I have had 17 fraudulent charges on my bank account because of this. When I try canceling my account I am told there's a dollar in my funds and I need to transfer it, but my account is locked so I can't. I do not care about the dollar, but when they told me I have to upload my driver's license with a license number, a photo, and my address I decided not to proceed. Now I'm getting more fraud from them, and I won't be giving my license to a company who I'm getting all these fraudulent charges and emails from.

DO NOT USE PayPal!!!! The worst customer service ever. Representatives DO NOT know their role. They did not make the dispute number after I asked for one. Now, no Number is available. As a result of an unprofessional customer service representative, I need to pay PayPal again. Finally, I had to pay for the item, which I never received. DO NOT USE PAY PAL.

I trusted this company because it is everywhere! When I actually looked into my account, I noticed a charge that was not authorized. Further digging they have allowed $$$ in purchases from same company. After more digging they also charged me for purchases made on different CC. I'M into hundreds$

Pay pal is no longer a good company. They are outdated. I selected to make payments and they took the whole amount. Good luck trying to get your money back. Just use any of the other companies. Now I am out of $700 dollars when I could have chosen the other companies and would have been making payments. They said I selected pay pal credit that’s why they took the full amount. Attention, PayPal the reason why customers come to you is to make payments. If that happens, cancel the transaction. Why would you do something like that and take the full amount? Cancel the transaction. Why would you take the full amount of a purchase knowing people select PayPal to make payment on a full purchase monthly. PayPal has existed for years and they still can’t get this right. Sad.

Paypal wants me to upload some kind of proof of ID just to close my account. Horrible! I'm not doing that. I have blocked all e-mails from this company. I will Never do business with Paypal! Only thing that I like about PayPal is Will Ferrell TV commercials.

What a rotten company. I am getting voted by text and emails that makes me think this whole thing is a fraud and a scam. Don’t sign up for him. I’m contacting a Federal Trade Commission. I’m gonna try and put them out of business.

Horrible business service & terms. Overcharge on fees to the seller. Then double hit the seller with a lousy exchange rate. On top want to charge seller for moving funds from PayPal to bank account. This is only the beginning of unethical business behavior.

After being a customer for years since the early 2000s, PayPal customer service severely let me down and I’m furious with my experience. My account information was hacked and I’ve gone a month fighting back-and-forth without any resolution or updates from the dispute after catching it and trying to resolve it. My account was limited and was not accessible has taken five months of fighting just to fix it out of my time and disputing them the ridiculous amount of my personal time and frustration is not worth being a customer or dealing with this company anymore. It’s severely gone downhill and not trustworthy as a consumer. I can’t speak enough about how poorly the company has become the terrible customer service to resolve any issues.

Pay-Pal use to be fantastic. I have had an account with them for close to 15 years!!!! NOT ANYMORE!!!! I had a bunch of Fraudulent transactions a week ago (4-5). I not only can't get a human being that speaks english well enough to understand, I cannot use the online service. So I had $3500.00 stolen out of my account and I cannot even send or receive any info. In my 65 years on this earth I have !! NEVER !!!! Had support this Horrible!! They are even worse than "ATT"!! Attached pic is what I got 3 times trying to log into my account!!!!

I transferred money to PayPal from my bank. Started it one day, my bank processed the payment the next day. PayPal kept my money and hasn't released it yet. I called their customer service. A woman I could barely understand answered and tried to tell me that the bank had not sent the money yet, so they couldn't release it to my account because they haven't received it yet. I know, when my credit union removes money from my account they transmit it immediately. So, I'm pretty sure she lied to me. I will be waiting for my transfer to complete, pulling that money out, then closing my PayPal account.

For many years I have used PayPal as a protection from scams. I just had another scam and of course PayPal went in the scammer's favor. No longer will I be doing business with PayPal and I advise everyone else to do the same. They are not what they used to be. You thought you were protected using PayPal. Guess again because you are not.

Pay froze my mostly unused account. I cannot get a why it is frozen and want to close the whole account Containing then just gets me into a AI auto response circle. They promise to contact in a business day and that has not happen.

They stole $2500 from me. They tried to bribe me with $100 to drop my complaint. I currently have a lawsuit against them. Don’t fall for it. I can them 10 of thousands a year in fees and you treat me like this.

PayPal allowed some stranger (**) to steal $180 from me. I sent them a statement telling them I had no idea who this person was and I did not authorize the pay out and that I had not purchased anything from them. They gave me a case number and said they would investigate. Their investigation showed that nothing unauthorized happened and let it go. Now I'm out $180 and I'm disputing with my bank but, PayPal is off my list for good. This was my first time signing up with them and now I wish I never did.

Aborted a process to buy products from a website when items appeared on the final purchase total that I did not select. That company then processed the order with all the equipment they added into the items I wanted to buy. IMMEDIATELY after I aborted the purchase process, I notified Paypal and my bank not to process the payment. Paypal 'chat hell' took days to identify and speak to a human. Very caring (sounding) and thought it was dealt with. Next I was told to file all sorts of complaints (via AI chat)- every part number that was added to my purchase list needed its own complaint process, its own review with Paypal, its own remediation process number etc. Advised by human agent to document process and provide evidence of following sellers process to return. I shipped the unopened products back (when they arrived 3 weeks later) through UPS with a tracking signature.

Used to use this for protection but it’s absolutely useless anymore. Customer service sucks. I feel like I’m talking to a retard. Totally worthless, 100% worthless. Why would I have this protection if it’s 100% worthless

I used to like PayPal and had been with them for over 20 years, but I don’t know what has happened, but I feel as though they have had extreme changes in staff that have led to poor service in many areas, including refunds and refund policies. I literally had companies that were putting me on phony, subscriptions and taking money out of my account and it was obviously were doing it, and Paypal did nothing about it. Unbelievable!

Paypal needs new leadership and management.... They have 88000 complaints weekly in the US alone... I made a simple credit card merchant transaction with a customer l... Paypal immediately placed a limitation on my account with no explanation and after 6 years doing business with paypal they made me explained what my landscaping company do for a living.. We have been in business for over 24 years...then they kept my hard working money that helps me pay employees and bills and say they will release my funds 120 days later... Basically they have scammed me for my own earnings for interest for paypal...

PayPal doesn’t protect small businesses from fraudulent chargebacks. They process the transactions but it’s the small businesses pays the price and holds all the risk. On top of that they charge an additional $20 fee for processing the charge back. Unbelievable!!!

This is the worst company to work with when you have been mislead by a product. And are requesting a refund. They don't investigate and the side with the seller no matter the proof of bad business practice, I will be closing my account and working with another 3rd party company who protects their clients.

To start with I ordered from a company called BM trade supposedly keeps giving me I can't remember if it's a Washington or an Oregon address. I speak with somebody named Olivia. Now initially I contacted PayPal because I started receiving emails from this damn trade claiming that my item had been delivered which it had not. I put in a dispute to find out what was going on. PayPal told me these people had almost like a month to respond shortly after BM trade goes online sends me an email says, "Hey so we're acknowledging your issue. Can you take the bad review down?" No of course I can because I still don't have a the product so at this time I have to go and purchase this product from a company in the UK. Now I immediately get the product from them in about a week and a half and they sent it Royal Mail. It should have been my mailbox..

For these past two weeks I have been dealing with PayPal with that Google Play scamming mess. I told them they took the money off my account when I went on Cash App, because my card wasn't locked. These idiots favored the scammer anyway. So since I have seen many people are saying the samething. I think paypal are working with the scammers. That would be the only logical explanation, because why would you favor the scammer over the customer's own earn money? Yeah and the way that lady talk to me, telling me to talk to Google the ones who scammed me as if they would give me my money back is insane. Then tells me they don't know when they will give me my money back. Never again will I be using them.

PayPal does not seem to care about the buyer once a problem arises. When you report an issue, the response is always the same: “I understand your concern, we will get back to you.” Unfortunately, nothing meaningful happens afterward. In my case, I filed a dispute because the product I received was falsely advertised. Despite providing the details, PayPal closed the case without resolving the issue. It appears that their main focus is collecting transaction fees rather than protecting their customers. My recommendation: Do not rely on PayPal for buyer protection.

I ordered 200 stamps for $27.97 and then they mailed me $279.33 in stamps that I did not want. It is fraud. I did not authorize it and they had my credit card #. I cannot cancel my credit card because I have other companies that I have set up for auto pay. I do not have charge on my credit card statement until 3-25-26.

After reporting fraudulent activity on my account, I am told by PayPal that the transactions were 'NOT unauthorized' ABSOLUTELY UNSAFE UNSECURED AND DANGEROUS PLATFORM. STAY AWAY!! I am still in the middle of the dispute, but will close my account and remove all my information from PayPal. I was lucky this was just someone trying to buy $230 worth of canned tuna, twinkies and macaroni salad from Walmart. The loss of money could have been much greater!! I will file a complaint to the proper channels, but my advice to you is STAY AWAY FROM PAYPAL. IT'S NOT SECURE.

I have used PayPal for 20 years. Paypal has a send page. On that page your common people show up for quick options to send money to. Now I have been scammed twice. People somehow add their scamming email address with the name of the person who we send to, but the email is a scammer. Before you did not not have to check. You just trusted if they were there they were the true people. I even sent $3700 to my husband when I saw his initials. Of course to friends and family. But it was a fake address. Paypal will do nothing because I did not send goods and service. They scam you by ignoring scams unless you pay for protection when it is not for goods and services.

Their method of flagging a legitimate purchase resulted in cancellation of an order of items I need for my business. Now I don't know if they'll ever be in stock again. It's great when it works, but wholly frustrating when it doesn't.

I have been using PayPal from the beginning but will no longer use them since they decided to favor my dispute in favor of the scammers, even after I did their research and proved that I was scammed. I reported my problem to PP before the product was pulled from the shelf on January 7. In March the scammers fraudulently reported the item delivered so PP took their word for it without doing any research. I did the footwork, found out how scammers will manually enter information and use the names of reputable shipping companies. They even provided pp and me with different tracking numbers. I pulled information on both tracking numbers with information that said neither shipping company had any information on the shipment. I sent documentation to pp. They denied my claim TWICE in favor of criminals. This clearly shows to me that whoever reviews these claims does not read the information nor do they care about the customer.

PayPal is by far one of the worst companies I’ve ever seen. Withholding payments and asking for bank statements in order for you to receive payment. Blocking your account until you provide them with certain information, this should be against the law. I will never use PayPal again, and I’ll be sure to warn people about them. If I could give zero stars I would!!!

I have been a PayPal user since 2013, but I can now confirm that its security is no longer reliable. My account was compromised, and when I contacted PayPal’s hotline, they were unable to provide proper support. This is a legitimate review, backed by full evidence of unauthorized debits from both my PayPal account and my linked bank account. Based on my experience, I strongly advise staying away from PayPal—the trust built over years can be lost in seconds.

PayPal favors companies and not individuals. They refused to credit for merchandise I never received. I just closed my account and will suggest to all friends and family not to do business with PayPal.

Horrible, horrible service. I can’t even close my account. They stole money from my checking account and gave it to a fraud who hacked into my account and made it look like me and it was not and then PayPal was trying to tell me I owe them money. No that’s not ever going to happen. Ridiculous! I was a customer for 20 years and I will use them again. They have sided with the fraud company and telling me, "They have proof. You don’t have proof." I have proof with my bank reimbursed that the money was stolen out off. And your customer service don’t even let you talk, just remember KARMA!

It seems as old PayPal stands up for the rights of people that sell counterfeit coins and will not return the payments made after they have been found to be counterfeit and have been turned over to the Secret Service as prescribed by law. I like a fool, went and found a buy on silver Eagles on Google and purchase them using PayPal credit. Within 15 minutes, I realized that I had been scammed and tried to stop the sale, but PayPal Resolution Center went ahead and had them shipped me to fake coins. I then took them to a legitimate coin shop that had the gun to see what content was in the supposedly 99.9 silver eagles and turned out the only thing they had into them was copper and zinc. I have been trying to get my money return but they keep insisting that I return the product to China, where these coins came from, even though I have turned them over to the Secret Service.

PayPal are a dishonest corrupt company. My friend sent me money and they charged a fee lying that he sent it as goods and services. He didn't. Do not use this company. They steal your money for their own benefit.

Paypal cares more about companies thann their consumers especially disabled American veterans. Screwed me over in favor of a corporation and stole money from me. Can't believe that's how they treat a 20 year customer.

Something has changed at PayPal! I have been with them for over 8 years. In the past, customer service was polite and professional in helping with anything! Now when I call to speak to them, the representative tells me, "We do not have any supervisors for you to speak with." Two recent interactions have made me NO LONGER do business with them. I sent a friend some money. I sent it to his 'old' account. He could not get the money from that account. I sent the money to his new account. When I spoke with Customer Service and followed up with a dispute, PP said he would have to call PP to request they refund it. He called. They wanted the bank account number he stopped using 3 years ago. They told him they could not refund it, that I would have to call them back. I called them back, they said he must call. After over 10 phone calls, PayPal still has the money! THEY will keep it.

I have been a PayPal member for 10 years. I recently purchased from a store in New York maniere de voir. I returned the item over a month and half ago because the two item were too big on me and I had to dispute with PayPal which took more than a week. They ruled in favor of the merchant. I have tracking information that shows the return was literally done the day after I received the item and that the merchant clearly received the items, but never chose to return my money. I was under the misconception that PayPal was a level of protection. I’m now had to appeal the denial. Why do I have to fight for my money? There is no protection for the person. Please save yourself the headache and stay far away from PayPal.

PayPal DOES NOT protect its buyers. Customer service is horrible too. I was with them over 20 years.. NOT anymore. How about actually backing your buyers when they are screwed over PayPal? I was ripped off by a seller, paid with friends and family should have been covered but PAYPAL did NOTHING.

I have been waiting since early December. First through Cashapp and now through Paypal. I have spent over $100,000 in fees trying to get my money.. Cashapp was crazy, but paypal is worse every day. Yesterday I sent $1650 to them. Today they want an additional $11,000, apparently because the timing of part of that payment wasn't to their liking. How much in fees should I have to pay to get $50,000 transferred?

This has happened two times to me. But I have had deposits into my account that PayPal said has gone through but never showed up in my end. I'll call and explain and all they do is argue and never listen. I'm so tired that I closed my account. They rather lose a long time customer than fix their problem.

Looking at an item for possible purchase. Decided to not purchase as I was in PAYPAL'S {PP} system. I did NOT complete the purchase. I did NOT select the - pay now - type of option. A couple weeks later I received the item. Contacted PP, they email confirmation as listed above. Yet - “contact the seller“ is their never ending reply. It is not a seller problem. It is a PP problem. PP released payment despite the fact that I did not authorize the payment. Hours on the phone, email, AI, supervisors etc… results in PP saying it’s not their problem and “contact the seller“. So, they are happy to spend your money - even when you decide not to.

I have fraudulent PayPal transactions and PayPal is doing nothing. I have filed police reports, FBI IC3, Consumer Financial Protection Bureau and Attorney General reports. I now have to hire an attorney to try to get my lonely back.

Highly recommend Michael of Paypal. After two months of to-ing and fro-ing, Michael was the only one who could finally help. Thank you Michael. You are the superstar! Paypal should be so lucky to have you as their employee.

My wife has had a PayPal account for many years. This week she tried to order some parts I need for an electronics project. The purchase was blocked by PayPal. Five calls to PayPal customer service with three assurances that her account had been restored and was working has resulted in the account STILL not working. Trying to talk to the reps on the phone is extremely difficult due to poor to marginal English usage by the reps. The customer service is absolutely worthless. I don't have any receipts since purchases are blocked. The credit card and PayPal account are in good standing per PayPal and the credit card company. I do NOT recommend PayPal to anyone under this customer service situation.

Terrible custom protection. We purchased a mini washer that clearly stated brand new just open box. Washer arrived. To my horror it was in a box that was though a tornado so much old packing tape. Open it up. The machine was filthy and gross, full of mold dirt etc. I filed with the seller and after I discovered the model number did not match the order I became suspicious and open with eBay. No luck. Just dragging feet. Not understanding that the washing machine is a biohazard and could not be shipped by courier. Should not have been shipped to anyone in the first place. After numerous tries and no one on eBay understanding the situation we tried PayPal. PayPal assured us after getting all the photos documentation the condition of the machine that this situation would be corrected and the fact that we were open and being exposed to seller fraud because of the mismatched model numbers so we were very leery on sending this machine back.

I ordered a T-shirt and a sweatshirt from a company. I did not receive payment confirmation, but instead got emails from them saying there were items still in my cart. So, I we ordered it and didn't get confirmation again. This happened four times. On the fourth time I got a confirmation. I received all four orders at separate times and only wanted one. When I tried to return the 3 unwanted items with the seller they would not take it back even though they had a 30-day refund policy. I called PayPal and they told me that I should file a dispute and that they felt that that was wrong and that I should get a refund. I filed a dispute and the seller was going to just pay me 65% of the order after many communications with them. I got to the point I was going to accept that but then read reviews of their company and they weren't good reviews.

I have used PayPal for years. I have always confidently used PayPal for fraud protection when recently I made a purchase from a scam site. After all submitted multiple different screen shots of tracking info that didn’t match one another. PayPal sided against me so I lost $80 dollars and I’ll not be using PayPal anymore. I’m glad I never had issues on larger purchases.

I've used PayPal for years without issues—just small purchases here and there. That changed last November when I discovered a fraudulent $1,200 charge from a hotel in Amsterdam on my bank statement. PayPal normally emails me about every transaction, but not this one. When I called PayPal, they claimed it was set up as a recurring charge, which is why I didn't receive a notification. I explained that I was in the US, not Amsterdam, and clearly hadn't made this purchase. They promised to investigate and instructed me to change my password, which I did immediately.

I purchased a Dash Camera thru an add on Facebook. I agreed to a $48.00 charge, company billed $63.00 thru PayPal. I protested, sending screen shot of receipt from company. PayPal informed me that they had contacted the seller and the $63.00 amount was correct. I appealed and have yet to have a response (3 weeks!!!).

I am very disappointed with PayPal. I purchased shoes with PayPal and they weren't as described. I reached out to the seller and had no luck with the refund. I contacted paypal and they DENIED MY REFUND. Basically stuck up for the seller which is NOT THE PURPOSE OF USING PAYPAL. PayPal is thought was for the paying customer and help them get their refund when the seller lies about their product. BOY WAS I WRONG!! BE AWARE!! I even sent a photo of the seller's contradiction email and that didn't matter evidently.

I purchased items from a merchant through PayPal and received the wrong items. I immediately filed a dispute with PayPal for a refund and agreed to return the incorrect items to the merchant. I received a message from PayPal stating that the merchant agreed to refund my order in the full amount once I returned the items for which the merchant would not provide a return shipping label. I explained to the PayPal rep that it should not be the responsibility of the customer to pay for return shipping when I was sent the wrong items. The customer service rep just continually repeated that I needed to pay to ship the items back to the merchant to receive a refund. When I asked to speak to a supervisor the customer service rep refused to transfer me to one stating that he had already answered all of my questions and that the supervisor would tell me the same thing he did. I asked several more times to speak with a supervisor and he refused.

I would give a zero star rating if I could. I had a company fraudulently charged my card 49.99. For a monthly subscription. My personal bank contacted me to ask if this was me, when I told them no, they told me to go through Pay Pal for a refund. In the last month I have spoke with 5 people, including a supervisor. Everyone of them assured me if I just went through the process, my account would be refunded. The case was appealed 3 times, every time it was sent back they sent it back for a different reason. Never the fact that I did not authorize the transaction, or want the subscription. The final decision was in favor of the fraudulent charge. Please be careful what you purchase through pay pal. No one knows what they are doing, nor do they care. The last time the charge was reviewed, it was a supervisor who I spoke with, before we hung the phone up I received an email, stating it was denied again!

Customer service and system are worst, PayPal is worst thing, all time they're saying 1 thing and they're not doing it. As business owner I know if I saying something to my customers I'm meaning it. If I don't know how do it I'm telling them I don't know how do it. PayPal just taking their time and not doing what need to do!!! Worse system and worse customer service!!!!!

Paypal has created a claim against a charge I made without notifying me. I returned one of the items on the charge. As a result of PP's claim, I have not been able to receive the refunded money (over $300). PP is unable to explain why they made the claim. Initially they were unsure of which charge I was referencing, they then blamed my credit card company (I have this in writing) and they ultimately blamed the seller. The have mislead me in terms of the time in which this issue will be resolve. Their overall accounting is concerning. I no longer trust PayPal as a service.

Family sent me $800 using PayPal to my PayPal and they put a hold on it for 72 hours. I can not use the funds for ANYTHING. Not to shop with or to pay bills. PayPal will not let me even expect the funds nor will they allow me to transfer it to my cards. I have done ALL the security checks and even called them and done more security checks over the phone and they continue to steal my money. I'd they do not release my funds I am going to put a class action Lawsuit on them for several different accounts of theft and fraud.

I placed an order and after doing so the merchant added postage handling insurance and taxes without my consent. I cancelled order not expecting to pay handling and insurance. Now PayPal tells me they will only refund the purchase amount disputed. They would not let me dispute charges the merchant added. I shall cancel my account because I can no longer depend on honesty placing orders. No help from PayPal. Will not listen to customers. The merchant took my $39.15. No orders, no merchandise and PayPal went along with this!

Worst customer policies ever. Had a negative balance because used to buy Crypto. The only way to pay balance is to authorize them to withdraw from bank account. Instead allowing wiring they only use ACH which takes FIVE TO TEN BUSINESS DAYS. In the meantime, your account is frozen. Then when the balance is restored, you STILL have to call them to remove the block on the account.

1/6/26- Paypal received doc from email thread about lulu-comify.Com (lulu tea) that I never received my package. They sided with the company, I will never use paypal again. LULU has Deceptive ways on ordering. I made a address change less than 10 mins. They claim item already shipped. I never received my tea. SCAMMERS.

It used to be a good company, but now it's something completely incomprehensible! I made a stupid mistake and paid for the purchase through PayPal to a COMPRESSIONSALE/com company. I don't know how they do it, but they billed me for another back belt, plus they put me on automatic payment for purchases through PayPal and PayPal supported this fraud. I DID NOT receive my purchase, and after requesting a refund, I received endless correspondence with the company, with PayPal acting as the intermediary.

PayPal is expensive and it take a whole week to transfer money to PayPal. All while they have some kind of Monopoly on their terrible service. I wish we could all boycott this terrible company.

Just canceled our PayPal account following our attempt to resolve an issue they were not about to touch. We sent a payment to an artist we have worked with for many years, but she never received the payment. When contacted, PayPal informed us that while the payment seemed to have gone to a different person, they (PayPal) did everything right. They suggested we contact the party who received the money (in error) and convince them to return it. Really? We don't consider that either a solution or a resolution, but more of a "we can't be bothered". Fortunately for us, it was not a large amount of money so we finally threw in the towel and walked away. But we will never use PayPal again and we appear to have a lot of company.

Deactivated my account with no explanation. No customer support. No recourse. Now I can't even delete the old account because that function is disabled and I'm blocked on all of PayPal's affiliates as well. Save your money, sanity, time and small business; don't use PayPal.

PayPal is holding my money even though the transaction is complete and the customer already has the item. I sold my computer, delivered it, and got paid — yet PayPal decided to put a hold on my funds anyway. So now I’m out my computer AND my money, while PayPal sits on funds I legitimately earned from property that was mine. There is zero justification for this. The buyer has the product, the transaction is done, and I’ve upheld my end 100%. Apparently PayPal feels it’s okay to freeze money that doesn’t belong to them, with no real explanation and no urgency to fix it. This kind of behavior is unacceptable and honestly feels like theft disguised as “policy.” If you need access to your money in a timely manner, do not rely on PayPal.

I went through my PayPal account to get payment to a company called LUMI. It is not the deodorant company! LUMI has deceiving business practices and they immediately charged me $29.95 for looking into their service and then charge me an additional $17.50! I was livid because I checked the site. It was absolutely nothing that I could wear. Or would buy for $170 for one piece. So I asked LUMI to cancel my account. They said they do not cancel anything and they would not refund me any of the money. So I placed a dispute with PayPal.

PayPal sent a payment from me to the wrong recipient and they refused my claim - twice. They said I had to collect it from the person it went to - the wrong recipient. There are several other payment services that are much easier to use. I would strongly suggest not using PayPal.

Where to I begin...first off, I've had a Paypal account for 26 years. I opened it years ago when it was the easiest way to pay for things on Ebay. I would use them frequently over the years because it was easy and they had all my account information and I falsely believed that my accounts were secure and that I had buyer protection. Boy was I wrong! I recently noticed two charges from a video game company (same exact charge, same day "Codashop") for items I did not purchase. I opened three claims with Paypal in which they denied all claiming that I indeed made the purchase though they wouldn't show me any proof or how they came to that conclusion. So much for buyer protection and customer loyalty!

I placed an order with a company and used PayPal to pay. I ordered the wrong item. I contacted the company immediately to cancel the order. They said it had shipped already, but I could get a full refund by returning the item when I received it. But when I received it, they wouldn't tell me how to do the return. So I filed a claim with PayPal. They put down the wrong reason for me filing the claim. I talked to 3 separate people who said they fixed the information on the claim, but each time they hadn't. One outright told me the transaction was covered and they would just refund me the money within a day. I did not receive that refund, and the claim was still incorrect. So PayPal found in favor of the other company. When I contacted them a 4th time about this, they told me they couldn't help me because the claim information was incorrect.

Hands down the worst customer service ever! I have a whopping $9.99 charge I have no idea what it is for and certainly wasn't authorized. I have been with PayPal for 21 years. Filed a request to investigate and recover the charge. They replied and said it's an approved charge. I called and after an hour reached a human. Explained what happened and was told all sorts of promising things, value your business, blah, blah, blah and that they filed an appeal for me. Just received an email stating the charge is authorized and they are done helping me. This is after a 1+0 minute conversation and two online requests. I now have 2.5 hours into a $9.99 charge. Pathetic. I am done with PayPal.

Stopped using PayPal 6 years ago, because they kept trying to pull thousands of dollars out of my checking account for a cancelled order, kept contacting them to get them to stop and they wouldn’t and they locked me out of my account, paid off all valid charges on the account and stopped using them, they charged my account 40.00 a month in late charges plus interest on all of the late charges for at least a year that I know of then closed the account and sold it to a collection agency that’s as big of a piece of shit as PayPal is. DO NOT USE PAYPAL!!!

I will never use Paypal again. I did not make 2 charged purchases and was denied reimbursement and the fact that it has been allowed reveals a lack of security in the Paypal system. I have removed all payment sources from the site. The business that fraudulently charged me is Amoapps Harnafit. I did not purchase anything from this company but was charged on Paypal anyway.

I have been with PayPal for 16 years, and they were very good back then. In the last few years they have become unusable with no real way to talk to a person in the USA. This is my advice to all DO NOT use this service, I have had Apps that I never used charge me, and when you try to get your money back, PayPal asks for more information. If you never requested the service and are charged. What type of information can you provide. When you eventually get someone on the phone. They can’t do nothing for you, and when you try to remove your own information. They make it nearly impossibly. Although I only lost $149 to some App call Hint. They have lost me and all my family members as customer. I am closing my account. I am done with this highway robbery.

PayPal is becoming increasing difficult to deal with. I've been with them for about 13 years now and I've never before experienced having to give a deposit for a purchase that I made with a Pay in 4 plan. When I make a purchase I usually use the Pay in 4 option where you pay over time. Now they are putting a hold on my account for a certain amount and then debiting my account for the payment plan amount. This is ridiculous! PayPal you have to do better for customers who have been with you as long as I have.

Worst customer support ever, or better say no customer support, only AI assistant, many many hidden fees and dispute fees, never use this as payment method. Worst option for sellers. Such a shame for this company! Everywhere they have one star reviews.

If I could give ZERO STARS, I would! I have been a Paypal customer for years! I ordered merchandise from Shein, $517 and some change in June 2025. There was a few items I never received! Multiple emails to Shein, they kept saying they were delivered! I put a complaint into Paypal! In the meantime, I sent back $332. and some change back to Shein with merchandise that didn't fit! I sent Paypal every piece of documentation to support my returns MULTIPLE TIMES!! Paypal keeps saying they don't have enough documentation from me or Shein! Paypal has refused to reimbursement over this! I am turning this over to the Attorney General, FTC, State Representative, and local news to make consumers aware and to get my money back!! Shein and Paypal is a scam!!!

Been a customer on PayPal 14 years now when I got scammed out of $84.00. Bought a Dewalt drill kit from Ebay. Tracking number was sent by the seller. And item said delivered on the 1/05/25. I called UPS and they asked me the tracking number. I gave it to them. UPS said the item was a Amazon item bought from that site and was not my item, UPS said it was not no Dewalt drill kit that they did not delivered, I was told someone somehow got that tracking number and was able to put it on my eBay item. I have been unable to get my refund from Paypal and they will not contact UPS to confirm it was not my item that was in the package. The weight that UPS said on the package that they delivered was 48.8 pounds. My item would have been less then 5 pounds...I fought with them for 30 days on this and the seller never contacted Paypal just Ebay..I'm out all my Money. Wish I had someone to help me...

I want to tell the PayPal community how incredible PayPal's assistant is, in simpler terms, it is the most efficient, most comprehensive automated chat I have ever had the pleasure of using. We've all tried dealing with our account issues using 24 hour chats and let's have it they're usually extremely frustrating and one ends up leaving them hanging after finally giving up. I'm my job, I am awake and taking care of business during graveyard hours then sitting all day so I have most of my business interaction at night when customer service has closed.

Ordered an item online using my PayPal account thinking I would have protection on my purchase should something go wrong. NEVER received my package. Opened a dispute with Paypal. Paypal received false tracking information from the seller saying that the package was delivered, but it never was. Paypal ruled in favor of the seller and denied my request for a refund. This was for a large TV! It was NEVER delivered! The seller listed fraudulent tracking information that changed daily (I know because I kept checking it ever day). When I made the claim on December 31, the package said it was still going through customs. When the seller gave the tracking information to Paypal in the middle of January, the same tracking information said it was delivered on December 20.

They are not to be trusted. They hold your money longer than they say. You can’t talk to a real person. You can’t cancel a transaction. STAY AWAY UNLESS YOU WANT YOUR PASSWORD LEAKED. They have completely screwed my entire week up. After my experience, I will be closing my account and NEVER TRUST PAYPAL AGAIN.

PayPal is horrible! They don't fight for you if you are wrongly charged for something. I was scammed from something on Facebook. I clicked for a 3-day subscription. The app charged me for All 3 of their subscription options. I contacted PayPal to let them know what happened. Now common sense would say, something is wrong here. Why would anyone pick 3 options for subscriptions and be charged 3 times to use the same app, but No, they took my money and sided with the people that stole my money. I couldn’t even use my 3 days on the app because there was no way to even use the service. I told them that, and they still sided with the people who stole my money. Use a bank that fights for you!

I purchased 2 pairs of shoes from Temu from their local warehouse in the US which is where I live too. The selling page showed they offered refunds. The second day after I received them I asked for a refund because they did not fit properly. I was told by Temu's customer service that I would only get back over $18 and not the over $60 I paid for them and to keep the shoes. Their page mentions nothing about this return/refund option. Apparently they do not offer FULL refunds.

Someone wrote a message about "being on the phone with their customer service". If I could interact with an actual human I wouldn't still be spending time every day back and forth with an AI bot trying to explain why their answer has nothing to do with my question. It has been weeks literally to try to resolve a scam. They tried to "rule in the favor of the vendor"?? I asked what could they have possibly said that would make them believe the vendor over a 30 year customer? I seriously doubt the vendor even replied....Either way, as with all my questions, the bot didn't understand and sent some totally unrelated reply. I had no idea how frustrating this could become and now know better than to opt to pay with PayPal.

Don't recommend. They hold your payments for 21 days like I understand but when you have bills and employees to pay and they hold your payments for services provided to a customer that paid you.. Like it seems they hold your money so they can get paid for holding your money for 21 days. Who goes on here and says I want to be paid but only after 21 days. Get real. Will not be using this anymore. I would rather wait a couple days for a check in the mail...

I don't want to give PayPal any stars. They locked my account. For no reason I turned in all the stuff they were asking for. And the lady Pat goes, "Oh our mistake." It's been 2 months. I called and told them why is it still blocked. The lady said, "Oh the other representative forgot to send your ID to recovery department." I told them just close my account and send me a check of what's left on my account. She said no. So I told her, "What. Do you go and steal my money," She said basically yes. They were being so rude and mocking me. They didn't care that I had to pay for chemotherapy. The lady said, "Well you shouldn't have put all your money on this account then." Someone else got out the phone and said it will be unlocked on 3 to 5 days .. And hung up on me..This is not a good bank. .. Please people don't sign up with this bank. Please this is not a good bank.

I haven't gotten to the final decision on yet another bait and switch company fraudulently selling items far less than the item as advertised. I keep getting duped rather than being suspicious why I am tricked into processing payments through PayPal because other payment choices don't work. This puts PayPal as an accessory to this illegal practice. I should have learned from the past but sometimes it was convenient to use PayPal. Never again.

Paypal canceled my debit card because of possible fraud which was good on December 28. Today's date 01/20/26. Still have not received my replacement. Called on the 15th of January. They said it should be in the mail today No Card. Called again on the 17th of January. Then sent a replacement card through FedEx I said great finally. When I opened the FedEx envelope addressed to me it had some other. Customers name on it. Called again. And the representative said it been mailed out on the 17th and hung up. Now I have to wait again because they emailed it.. It will be over a month for a replacement card. Crazy.

I contacted PayPal about them not using my designated preferred card. After having issues before and as an occupational habit, I documented everything and took screenshots. They basically kept bouncing it back to me like it was my fault. I repeatedly told them I had proof that I already had a preferred card set and I do not need instructions on how to do it. I was then basically accused of lying, never once being asked for my screenshots. They are very rude and unprofessional on top of the fact they did zero to resolve my issue and took no accountability. Furthermore, their choosing a card at random could've inadvertently overdrawn one of my accounts. I've used their app for years without issue and was sincerely reaching out to resolve this. We have now removed all of our accounts and will use another payment app going forward. Ridiculous!

Be careful with PayPal when you need to request a refund from a fraudulent company. PayPal makes you fill out a series of forms, asking for all the transaction details, including the amount of money you want refunded. In the end, PayPal only refunds the shipping cost, ignoring the total amount requested. They don't even bother to verify the information you provide! If you have a claim, it's better to call them directly and not use their online system; it's a complete joke. Oh, and if the case is closed, they won't reopen it. PayPal doesn't care about continuing to work with fraudulent companies, and ultimately, the customer is the one who loses.

Full of Scams and scammers. I noticed they put the good reviews at the top and let the truth about how horrible their service not be shown unless you scroll down. There are more people who disagree with PayPal than agree.

Paypal allows companies to charge hidden fees, then sides with the seller! I ordered something online, and had the official invoice that showed the total as $25.98 USD....then I was charged $33.74 instead. I tried to dispute it for the $7ish that I was overcharged, but Paypal denied me and sided with the crooked company! Beware.

Absolute worst resolution system for unauthorized payments. As soon as I get a few fixed I'm dumping this app/company. Just a complete "Chitt show" trying to get money back from Chinese companies that charge you and never deliver any product or attempt to return items that are junk.

PayPal allowed scammers to open an a PayPal debit card in my name. Scammers charged $1,400 on a debit card I never saw or had. PayPal has refused to fix the negative balance this caused. They closed the case in 3 days and are harassing me to pay the negative balance!

Resolution center believes Elk Grove Illinois is the same location as New Castle Indiana! The package in IL is not in indiana you idiots. The center says they called the company's number, but the number isn't active! Refund my money!

I used PayPal sometimes. Felt it has good reputation. One day I got an email from PayPal’s line of credit saying my payment would be due. I DID NOT SIGN UP FOR A LINE OF CREDIT. I looked to see who put charged and it was NEBULA. I googled Nebula and PayPal and an AI response says MANY complaints about Nebula and PayPal. Never signed up with it. No refunds etc. I contacted PayPal and wrote in the victim of identity theft and to close the line and refund the money if taken. Mind you, the amount was like 50 dollars. PayPal responded that I did on fact open the line and I did in fact sign up with Nebula. You’d think PayPal is aware of the thousands of complaints about Nebula. You’d think they would sever ties. No. They keep Nebula. I found who does the PayPal line of credit and it’s a bank. I filed a fraud complaint with them and I filed a fraud complaint with CPB. PayPal posted a response they are right. I am wrong.

PayPal Cancelled My account after being a customer for over 14 years with no reason given or an appeal offered. I was on the phone for over 30 mins with them and they just couldn't answer the question why I was cancelled.

On December 31st. There was a scam site that took out $49.99 from my PayPal account called Yolo Brothers inc. But who they actually are is AskNubula. So I filed a dispute with paypal and had to wait and wait and wait...Only to hear paypal decided to side with them!!! So I filed another dispute just for the SAME THING to happen!!! So I called them to file another dispute...lot of luck that did! SO now I am telling anybody who will listen..Just how shitty paypal is!!! This is not the first time either...10 years back paypal decided to lock me out and I had no access to my money! Cause of scammers (so once again the scammers Won!?!) I was finally able to open a new account 8 years ago only to have a $150.00 taking out by a scam site...and guess what?? I saw no money because just like ALWAYS paypal sides with the scammers! That really got me wondering what kind of kickback does paypal get from helping out Scammers?!?!

PayPal decides to force a credit card down your throat and places charges on it even though it was never activated. Credit card fraud at its finest!!!! They are rude and place you on hold and never return to the call when you dispute a purchase you never agreed to do on a credit card

Absolutely do not make any mistakes. If you do, you are absolutely screwed. Customer Service is about as weak as it gets. I would recommend not using Paypal. Took forever to get Customer Service and when I did, they were very unhelpful.

They are thieves. You put money in there then they freeze your account saying it needed verify when it was verified then you ask them to mail you the check of your funds cause they don't link up to the bank. I have now & I was moving so I gave them the new address to send the check to before the holidays. Could not reach no one during the holidays. My account was so I could not get in till after the holidays. Now that I got in the money is not there. It's gone. They took the money. Second time they done this & then act like there was never no money in that account so don't do business with them. They are thieves. Big time thieves.

I have been used PayPal since 2014 and I used to love it. You cover and everything was good but 3 to 2 years ago is been terrible. They don't fair for you. They trying to have more business and offer more service but I really have bad experience with them, personal and my business too. I don't recommend them, I just report a product I haven't received and they give the money to the seller because they provide a fake tracking number so I paid and never received the product.

I have been using PayPal since 2007 and never had an issue until recently. They permanently put a limit on my account and will no longer let me use paypal to make purchases as I've done for years. They said it was due to unusual activity. I only make retail purchases from well known retailers as I've done years prior. They would not elaborate on the reasons so what's the point of me having the account open then? They won't even let me close the account down. This is ridiculous and their customer service is awful and not helpful at all.

PayPal out of the blue permanently blocked my account, don't waste your time getting an account with them. They don't care if they leave you penniless. They would not tell me why they did it. They said it couldn't be appealed.

Updated on 01/12/2026: Well, today’s January 2026 the 11th. I filed the dispute and was denied three times in a row. The seller sent me the wrong part. Would not fit my truck and they keep on saying he described that it wouldn’t fit my truck. How stupid can you be? You say whatever you wanna say about a part. If I don’t fit in my truck, it don’t fit in my truck. What the hell is wrong with Paypal? I’ve been with him for 26 years and left the seller steal my money $139. Paypal can kiss my **. I’m done with them. Now they won’t send me the code so this could be posted.

I ordered a shirt and used PayPal to process the payment. The retailer charged me for 2 shirts in 2 transactions. I went through the PayPal dispute process, and not only was it no help but it was insulting. Their customer service is atrocious and no better than every other greedy financial institution.

I’ve been a PayPal merchant for 26 years—practically since they started. Over those two decades, I’ve done more than $5,000,000 in volume, and my current business brings in about $2M a year. Last week, they just pulled the plug. They permanently deactivated my account with zero warning and no specific reason other than "security."

For the past few days, my PayPal account balance was showing $171.63. Today, January 9, 2026, I received a current statement and the balance was higher and my January 1st payment was not showing on the statement. I called PayPal to find out why the balance was higher and why did it not show my January payment. I spoke to 4 different customer service reps and they are trying to tell me I was looking at a different account; well, I only have 1 PayPal account so that's BULLSHIT! TO KEEP FROM HAVING PAYPAL RIP ME OFF... I paid off the account. I no longer have to deal with their incompetent customer service reps ever again!!! I will no longer be a PayPal customer!!!! They try to make you feel like you are stupid!!!

I have been a member of PayPal since the 90s when I had my own business on EBay. Now as a consumer I have had several run-ins with items never sent to me that I paid for through Paypal. I have their buyers protection, and I was just on the phone with their customer service for 5 minutes max, and they're going to refund my money because I have that protection through them, and the more I buy through PayPal the more I know it's such a good deal. They have your back! The phone customer service is courteous and informative and gets the job done! Also, they have the pay four plan with no interest at all. Just divides your larger payment into four smaller ones. 100%!

Paypal has very limited reasons for return or dispute. Therefore you have to choose something in order to continue. We chose "Item received not as described" instead it should have been, item received not purchased. We purchase the Free Trump coin which should have only included a $7.95 shipping charge. Click Wu LLC decided to add on another set of coins that we did not purchase. You don't see it until after you get the receipt. We called and they tried to get you to agree to a $5 refund. Which we denied.

I have been a client of Paypal for 20 years. I made a purchase thru Paypal with a company that ended up being scammers that promised a nice popular item, but delivers something different that is worth less than 10% of the original item and then shuts down the website. I filed a dispute with Paypal supplying concise documentation showing what I ordered, as compared to what I actually received, info that the website no longer existed, along with info demonstrating the company clearly overcharged me by 35%, emails where they admit they didn't send me the correct item and correspondence showing how the seller tried to bribe me into closing the case. Paypal closed the case, ruling against me stating that I didn't supply them with any documentation...apparently without looking at all the evidence I supplied! So I am now out $89. DO NOT TRUST Paypal!

PayPal I have been a customer for over 15 years and I recently spoke with a family member who was a Vice President with the company. She, decided to give notice due to their lack of professional customer care. I withdrew my funds today and will not resume a relationship with this company.

Even one star is too many. I have had a PayPal account for over ten years and I use it to receive a small portion of my freelance income and to pay for innocuous online purchases. A few weeks ago they unilaterally decided to permanently disable my account with no explanation or forewarning given. No matter who I contact (customer support email, online chat bot, frustrating AI phone agent, an actual customer service human), I keep getting the same unenlightening script: "Your account has been extensively reviewed and we have decided to disable it, but we cannot share any information about why we did so." The human agent also shared the very helpful information that I can't open another PayPal account. Zero support, zero explanation, zero accountability for their actions. It's extremely frustrating and makes zero sense to me.

⭐ PayPal permanently limited my account and held my funds for 180 days despite me owing them nothing. No clear reason, no real appeal. The process feels deceptive and unethical for a financial company.

PayPal helps scammers who steal from customer funds. When a dispute is reported, PayPal accuses the customer. I believe that PayPal profits from the scams. I had a very long financial relationship with PayPal before reporting a scam. A scammer took funds from my account via a gift card purchase. I reported the pending transaction to PayPal. The rep assured me the issue would be reported. Instead, PayPal accused the customer. I no longer have faith in PayPal. I hope others read this and use a different financial platform.

Have been with PayPal for over 15 years, and enjoyed the convenience of paying with one click when ordering something online. I recently ordered an undergarment. Paid with PayPal, and the vendor sent me a receipt by email showing a charge of $27.00. Then received a notice from PayPal of a charge from a vendor I had never heard of for over $41.00. I immediately contacted them and opened a dispute, thinking it was a scam. PayPal did research and informed me that it was a legitimate charge. I explained I had a receipt from the vendor for $27.00, and sent them screenshots to prove my point. Two days later, PayPal said they were closing my case as the charge was legitimate. I am closing my PayPal account, after more than 15 years. They were no help to me and I believe this may have been an inside job, and I will pursue further investigation into this matter.

They suddenly blocked my account, no reason stated, no interaction possible. I don't know what this is about. All I know is that they made an arbitrary decision and then wouldn't communicate with me about it.

Everyone should know PayPal is a scam. They keep your refunds, and do not release them back into the account, despite a trusted supplier confirming they have issued the refund. Almost four months and three disputes, and PayPal keeps closing the dispute even though written correspondence and confirmed return is provided as evidence.

PayPal closed my account after my child support direct deposits. Now me and my children are losing our home because paypal wants to make sure my child support direct deposits don't bounce for 6 months!!! Thanks paypal. DO NOT TRUST YOUR MONEY HERE!!! PP-L=**.

They are horrible. They will not help the buyer even when you have all the correct information. Not to mensch their customer service reps don't understand what you're saying let alone don't speak or understand English,. You have to keep repeating yourself over and over. So if you buy anything using PayPal and never received the items don't think they will get your money back because that won't happen. They have the shipping label that shows the wrong address and even proof from the USPS. I would stay far away if you don't have to use them. (If I could give a zero I would.)

I've been a customer for over 20 years. This is the first time I've been given the run around and lied to by PayPal. I purchased an item online via PayPal Fastlane on Dec. 5th and just after making it, I realised I made a mistake as it was not the usual transaction one would make with Paypal. Never got a confirmation or updates on shipments. So I immediately contacted them and made a dispute. After several calls, I was told it would take about 8-10 days to find out what the results would be.

So I tried PayPal for 7 years. Had nothing but issues. When you buy something you expect buyer's protection. PayPal supports the sellers. You buy a China large, they send a 3**. Don't use the service.

I paid for an item with PayPal from a company that I didn’t realize, at the time had an F rating on BBB. I paid for the item and then I was charged for a subscription to that company which I did not sign up for. I asked PayPal to cancel that because I hadn’t wanted a subscription and they repeatedly found in the vendor's favor. I managed to cancel the subscription immediately, but PayPal would not refund the money, $49 for the first year.

PayPal is completely useless, if not dangerous! Even where a seller has promised, then reneged, a refund, and all of the proof was sent to PayPal (several times), they still refused to support their customer. I have blocked all payments to PayPal and will never use them again, even though they send constant, annoying, dunning notices.

I love Paypal. I have been a member for many years over 20. They have helped me through many cases. I advise anyone who shop online to always pay through paypal please 🙏. Because there are too many fake websites out there that can’t be trusted. And for any reason you don’t receive your items or you don’t get what you purchased you can go through paypal and they will argue your case and contact them for you and issue you a refund. So please when ordering item go through paypal to purchase. They also have it to where you can pay later. The only down fall is when returning items you have to pay for your own shipment to send back. But you will get most of all your money back. Love this company to pieces. They have got me out of many disputes. Thank you PayPal for saving me.

Disputed an item (flower delivery). What was delivered looked like weeds piled from a ditch. Sent pics of what ordered versus what was delivered. PayPal says it was similar. So much for using PayPal for “easier” dispute issues..

DO NOT USE PAYPAL!!! FRAUDULENT PRACTICES!!! I purchased and returned item 10/13/25 and PayPal have denied my claim 5x's even though I sent the receipt. My claim keep going into review coming back each time denial. I want to expose their FRAUDULENT PRACTICES so no one else go through the stress I have been going through.

No one works there to resolve customers' problems. They will put customers' accounts on limitations for no reasons and we had to wait really long time (more than 72 hours of business days) to get nothing resolved.

Today 12-26-2025 I talk to PayPal because on Wednesday they said that the money that I sent to my kids was going to clear at 12 on Wednesday 12-24-2025 today the money still pending and the money was taken from my account on 12-19-2025 the same day that I send it. I very frustrated and upset because my kids they didn’t get the money to buy food and emergency medicine. This should be illegal to hold money. Today 12-26-2025 still pending. I talk to them and they said maybe today. Again the same story. 😡

My account was hacked, my wallet only contained a credit card. I reported the fraud to PayPal and my credit card. My fraud insurance covered, but PayPal (after being a customer of good standing for 27 years) would not believe me. They are still harassing me and won't let me close the account unless I add financial info (I have new CC number now) which I refuse to do. The hacker was in a completely different area of the country and was trying to send things to an address in their state. I am so disgusted by the way I was treated (CS like a bunch of high school bullies) that I will never use them again. The disrespect after being a customer in good standing for close to 30 years was unbelievable.

This is most unfortunate, I refuse delivery due to damaged merchandise, two unprofessional casual labor delivery people who can't speak English leave with the merchandise, I file file a claim of damaged merchandise and the vendor has no recourse because the delivery company can be dishonest and claim we delivered, does anyone have a signature proving delivery? Nope, most unfortunate, this is what wrong with business today, companies only are interested in their own agenda and not customer service or doing what's right, no integrity, and I feel the same way about PayPal, a scam, no integrity. Sorry you have to lose a customer this way, I won't Paypal or any other Paypal company or associate.

I have used PayPal for years and I have only needed them just recently when I got scammed from a Facebook ad buying a shirt. They sided with the buyer and I'm not even sure they reviewed all the screenshots I sent them. Anyway, if you get scammed they will not refund you so why bother using them?

Returned merchandise, merchant issued a full refund to Paypal, only refunded partial payment to me. Unable to resolve by phone dispute letter for documentation in dispute unanswered. I provided all documents for my proof. None given by PayPal. Deceptive practice on pay in 4 and phone help.

If you have a PayPal account, be cautious and check it often, or close your account. Paypal service is the worst. I've had PayPal for years, but after this situation, I'm closing my PayPal and never using them again. My PayPal account was hacked and changed to a business account. While it was hacked, I haven’t used my PayPal since last year. Someone was putting money in my account and other people were taking money out.

Not reliable to workout disputes in your favor. PayPal took the easy way out and closed the case with the vendor’s favor without even calling them. I asked for the reason and they game me some lame excuse.

Delivery very late. Promise fast delivery, what they do not tell you most items are in China. Vendors do not respond to complaints. Also PP does not respond as well. PP has the worst service and thousands of complaints. You have to wonder, how does our govt allow PP to operate?

I made a single purchase from a company for a week's worth of dietary plans. It was not a trial and it was not something that would indicate follow up charges would occur. A week later, the company charged my Paypal account for a much larger amount. I disputed the charge with paypal who informed me that any business or company could charge my account once they were linked to my account. The veracity of the charge did not matter to paypal. They put no effort into ensuring the claims made by this company. They simply sent the company one email for the company to validate that I made a charge. The fact is that hundreds had also complained about the same fraudulent charges emanating from this company.

I have been scammed by PayPal and they were very nasty to me when I filed a complaint. 1 was a bad product, never worked but pp ruled against me. Now 3 items I never received even though they claim they were delivered. I was a client for over 25 yrs and am 81yrs old. CS screamed at me because I couldn't understand her.

Experienced vendor fraud. Paypal sided with the vendor despite evidence to the contrary. They stated that because vendor submitted tracking info, they were correct and the consumer was not to be believed.

Keep away!!!! If NO stars were an option I would have selected that! They sell your email info to 3rd party hackers who will tap into every account you keep on your phone and trick you into thinking they're "helping" with issues. DO NOT USE PayPal!!!!!

Noticed my Paypal was being used by someone other than me and when I tried to delete my account it took me in circles and there were no really helpful methods of fixing my issues. I would never refer PayPal to anyone.

The truth about PayPal. PayPal doesn't want you to know what I'm about to tell you I hope this reaches a lot of people and hopefully it will do some good. PayPal has been locking down people's accounts, freezing them and doing illegal suspensions, allowing a hold to be put on people's incomes with PayPal. Most of these people in fact rely on PayPal as a source of income and they are constantly accusing their customers of committing fraud, but I’m here to tell you the truth. PayPal is claiming that they have AI, which is Artificial Intelligence, that is running their computer system. They are blaming everything that has been occurring with people's lockout freezes and holds on their accounts on AI. But I'm here to tell you this is not true. What is really going on is PayPal and their employees are committing fraud and conspiracy to commit more fraud and then blaming it on their AI system so that people do not simply know the difference.

Very bad. As a freelancer, I am very disappointed with PayPal. My account was permanently banned unilaterally, and all the money I earned from Fiverr cannot be used. I filed an appeal, but it was rejected for unreasonable reasons.

Had a purchase which was not as described, PayPal did nothing to help. Closed my account immediately. Don't trust them! The company I was dealing with sent my item from California, but when I wanted to return items they wanted it sent to Vietnam. PayPal found in their favor.

Never using PayPal again because they're withholding money for $12 days for my mother and when I say it's for my sick mother I just get the same reply. I will be taking legal action if my mother passes away

PayPal is a joke. They forget my Gmail. I can't send any money because my personal information is wrong. They are idiots. Don't waste your time. This was bound to happen with everything being online. The workers on these sites are way too lazy to work out the bugs and glitches. Screw PayPal!

My pay in 4 wasnt fully refunded to me and when I tried to contact support, their AI bot kept running me in circles and then cut me off and said "bye for now"....are you joking? You are a banking app! If I have a concern I want to speak to someone or at least have the option to email somebody about my concern. I do not always have time to sit and wait on the phone while I am working. When I attempt to contact customer care, I do not want to speak to AI about you not refunding my money to me. This is the worst customer service experience I have ever had and if I could rate PayPal a 0 I would.

Every time I have to log in so difficult! New password. What’s your identification. Mother maiden name. Ss#. Too difficult just to access my account!!!!! Constantly changing username and password just to log in!

There was a lot of fraud on my account. I called to lock my account yet they continued to take my funds. I don't appreciate being lied to from the worse customer service I ever had to deal with.. If you have funds in PayPal I strongly suggest taking out your money and putting it elsewhere. They say contact the seller but no phone number, only emails that never got answered..

I am a business owner in Belgium. I am writing this to warn other EU consumers that PayPal's "Buyer Protection" is inconsistent and arguably violates EU consumer protection standards (Directive 2011/83/EU). The Situation: I paid a US vendor (Trademarkia) for services they never delivered. The vendor admitted in writing: "Applications unsigned and have since expired." I opened disputes for two separate transactions related to this same failed service.

I had to split the difference when writing this review. I would give zero stars for the outcome of a denied $45.95 dispute involving a company called MadMuscle, which uses what I consider to be a wildly deceptive billing process. A quick search will show that many customers have had the exact same experience. I’d give 5 stars to Dianna with PayPal credit/Synchrony Bank for submitting my dispute a 2nd time. Like others, I believed I was making a one-time purchase of a Tai Chi walking program for 3 months at $18.99 total. During checkout, the company attempts to upsell additional products, which is common—but unlike most companies, there is no clear “decline,” “review cart,” or “checkout” option, only a “continue” button.

I have been waiting 30 days for a refund from PayPal. The merchant has only responded once in the last 3 weeks and that was to provide a fake tracking number, which I responded immediately to PayPal that it was fake. Now 2 more weeks have gone by and I still haven't been issued a refund. Now they are telling me because the merchant never had an issue they are giving them another 7 days to provide an answer. But when I asked how long they have dealt with this merchant they couldn't tell me so for all I know this is the first time they have ever dealt with them. All I keep getting is a runaround. If it were the other way around they would have pulled the money out of my account within days.

I had someone pay me for a consultation under good services which PayPal interpreted as me shipping them a package? But it was an online consultation. The client took advantage of that saying they didn't receive a package even though they were in Oman and I am in the United States. I had proof of the conversation where it was clear. There was no package being shipped yet. They refunded him all of his money. Because apparently, resolutions are decided by non humans. No matter what proof you show, you cannot speak to a human. In order to clear up the actual facts. Paypal is good for honest people though. Just double check before rendering services.

I have said numerous times that an account was not mine and they keep saying it is and trying to make me pay the balance to get the records when it is not mine. Now I am having my lawyer subpoena the records because I will not be complicit with fraud. I also gave them my police report case number for the fraud and it was dismissed. I have texts from my ex saying the email used was his email but still doesn't matter.

My password was stolen and fraudulent charges were made. My bank refunded them and now PayPal says since I didn't open a dispute first with them I owe them this money because I didn't choose buyer protection on these charges I didn't make. There is no fraud protection, because my password was used they are saying I'm lying about not making these purchases.

It would be a 0 Star rating if it was available. I again had PayPal side with an Asian company that fraudulently increased my invoice after the transaction was completed by $12.41. On the PayPal Website they state that they protect against fraudulent activity. This is completely false. I will no longer use PayPal and recommend that others don't also.

I was a loyal customer of PayPal for many years and bought many items from eBay. Last week, someone in Coral Springs, FL. went on the PayPal site and got my credit card information, and charged a computer at Best Buy online. I'm located in Michigan and have never been to Florida. Best Buy and PayPal allowed this to happen, not knowing who picked up the computer with a copy of a picture ID. I've since removed all my credit information from PayPal and closed the account.

Worst payment system ever!! Nothing but problems ever since I attached my checking account to these crooks!! Stay away. Absolute nightmare!!!! 1st 3 transactions have been awful. Overcharged, unauthorized charges, and waiting 7 days for refunds that took them 7 seconds to extract from my checking account!!!

I used PayPal to send my fiancé money while she was in Australia. Everything was fine until they just decided to stop my transfers. No reasoning whatsoever why. I tried to talk to them and they were like a computer. Same answer every time. Never fixed the problem.

They will absolutely never decide to refund you if you’ve gotten scammed, are the victim of fraud, or do not receive merchandise you’ve ordered. I’ve opened numerous cases for these reasons and have been denied a refund on all counts. They do not have your back. So much so that I’ve decided to close my PayPal account, and be safer by using credit cards. Super disappointed, been a loyal customer for 10+ years. PayPal these days cannot be counted on.

Ordered a watch from China thinking PayPal had me covered. Watch never came. Told PayPal seller sent a fake tracking with 17 track. Watch was never delivered. Paypal never checked. Lost my case and $230. Called my creditcard and got my money back. Thanks for nothing paypal. Now I can't close my account with them because they say my case is still pending. Lol. Case is closed lost with paypal won with my credit card company. But pay pal is saying case is still pending after it's been closed for over a month. Don't use paypal if you don't want to be scammed. No help no refund and more problems trying to close my account with these. Scammers.

I have been a customer of PayPal for over 12 years. I used their 4 pmt plan to purchase a product form eBay that was never received. I got from the USPS a receipt of the Tracking # provided by eBay and it does not match the actual purchase. Weight and size are not considered "mail piece" that fits in a mailbox. I reached out to PayPal and they sided with the seller with the only explanation that the seller has provided a "tracking number" even thought the tracking number does not match the purchase. I have been unable to get them to refund me the money as they have sided with the seller. Their money back guarantee means nothing.

I've been using PayPal for well over 10 years without any issues, until last month. My credit card was exposed in AT&T breach so I needed to get new cards. No problem. I removed old card from PayPal and put in new card like I HAVE done before, checked to make sure all information updated and closed PayPal. What a surprise when my next charge is withdrawn from my checking and not charged to my credit card. Sent a chat to PP. They said it's because I need to follow some convoluted 10 steps to make sure my subscriptions are set to charge to CC, even though my CC is set as my preferred payment! Two days later PP did the same thing! Now I've removed my banking info! If I wanted to use a debit card I would use one, and not hassle with PP to have a direct withdrawal from my checking account! Especially how everything is set up correctly as proved by the fact it work for years and the email from PP said it was set up correctly as well!

I ordered over $900 from china, it came and some items were broken and not as described. I opened a claim, the seller AGREED to a refund if I ship the items back. I paid $75 to ship them back, once they cleared customs they sat at the port unclaimed by the seller and because of THAT my claim was denied. Ridiculous! I did my part! I appealed it 2x and was denied. Filed a letter of dispute to PayPal’s legal department and got ignored! Next I’m filing a small claims case. I deserve this refund.

I ordered a t-shirt and hat from a advertised American company, when items arrived 3 months later from China the hat was smashed and un wearable and the shirt I couldn't even fit on my body even though I had ordered my size! I won the dispute however it would have cost me the same to ship the items back to China as I would have gotten refunded... so looks like a have expensive shop rags I can use! PayPal used to fight for what is right... no so much anymore!

It's really obnoxious that I can't use my card while on vacation because a flawed security system that I've been told by representatives they can't do anything about. Highly recommend going to cash app or anywhere but PayPal.

Not only does PayPal seem to allow dishonest Sellers, but they make it next to impossible to recover your money. The customer service agents work out of call centers and have zero skills on how to be respectful or understanding. They read from a script and make threats that you are "being recorded" to ensure you don't elicit or express your upset. What a joke. If you want to get ripped off and have zero help, go ahead and make purchases using PayPal. They need to be thoroughly investigated.

We made a greenhouse purchase in March 2025 and by June 23 had received nothing. We contacted our credit card Capital one who immediately gave us a refund. PayPal sent one information that was false and refused to redact it. They said the purchase was under “friends and family“ and that eligible under consumer protection. Because of their error and their refusal to redact the message, we have not gotten a refund.

I bought a large tank for $1200 using PayPal credit. I never received my item and the place I bought it from went out of business, due to selling tanks and people not receiving them. PayPal still charged me for the tank saying there was nothing they could do. So it's my problem? I never got my product! PayPal is a giant company and have insurance for things like this. I am living paycheck to paycheck and struggling like everyone else right now. This is really ridiculous and unfair to me. I will NEVER use PayPal again.

They took the 6 months free interest, why customer enjoy using their service. NOT ANYMORE! They will lose consumers. I’m using it less and with low amounts to paid off quick. No one is paying 29% interest rate. Low rates 0 star for PayPal.

Purchased an item through PayPal. Was charged twice and received one order. Attempted to use the 30 day money back guarantee which I was told did not apply as a vendor had sent the item so too bad. Their vendor was an AI machine with a 4 response loop. PayPal forged documents after the fact to attempt to keep the funds from a second order no one can tell me what it was. No customer service and major stonewalling.

PayPal is on the side of scammers and do not protect their customers. I'm closing my account and I'm telling my friends about my experience. I bought an item and did not receive it, I proved with all the conversation I had with the seller that nothing was received, they closed the case without the possibility to appeal and did not refund my money, even though the seller said he did not ship my product because he used all the money and did not have money for shipping.

It was extremely difficult to close my Paypal account and Paypal Credit account even after I experienced fraud. Someone was charging the credit card connected to the Paypal account. Even though Paypal notified me of fraudulent activities, I got the run around when I requested to close both accounts. I still gave Paypal a high rating because I previous had no problems using the service. Users should be careful connecting their credit or debit card and Paypal should make it a simple process to close an account.

The one star is for ease of paying. I haven't experienced any issues with vendors when paying with PayPal until recently. After purchasing a product, I noticed there was an additional charge to my PayPal account that was not on my receipt. I disputed the extra charge with PayPal and supplied them with my receipt. A few days later, PayPal notified me that my claim was denied. They said they contacted the vendor and the vendor said the extra charge is legitimate.

Have been a customer for many years but just had my first dispute which the seller agreed not to contest. Paypal set a date of 30 days for resolution. But, I then learned I must also file a "claim" which adds 30 more days. Paypal customer support is 100% offshore and not close to being competent in English. It turns out, they don't have to comprehend English as they have a script they must follow. Even with documentation from the seller that they agree to a refund, the claim was denied. Then I had to file an appeal, also denied. The card issuer, Chase, approved and applied the refund on the spot. literally less than 2 minutes.

Had a terrible experience trying to close my PayPal account after receiving a scam email that appeared legitimate. PayPal gave me the runaround for weeks preventing me from closing my account. First they claimed to be investigating. Then they insisted I refund one cent to the scammer. Next they insisted they were refunding the one cent to me and I must put my bank information back in (after having removed it for my own safety). They only closed my account after I contacted the BBB. I took over a month to close my account and was extremely frustrating. I recommend removing your bank information before trying to close your account. Keeping yourself safe is the priority. And Reach out to BBB as soon as they give you trouble.

PayPal has changed over the years and will no longer protect consumers from fraud charges. Classmates.com fraudulently charged my PayPal account and PayPal ruled against me and allowed someone that’s been with them since 1999 to get ripped off by a scammer like Classmates. Classmates never replied to emails from me!

I ordered 2 NFL sets. I received fake product and not even the right teams. The shop offered me a refund of 25% of my purchase which I declined and Paypal said I needed to return them to the shop at my expense and blocked me from making from communicating with them anymore.

Been waiting at least 7 months for them to release 485.00. Been on the phone for hours at a time with no success. Even though they sent an email saying it could be released months ago they still won't release it. I wish I could give them 0 stars or less… Much less. Probably at least negative 5 stars.

PayPal has absolutely made my life miserable. My tablet was not charged one day and I used my husband's tablet to check my PayPal. Well, I screwed up and accidentally typed my password incorrectly by one letter and only one time and they locked my account from suspicious activity. Ok, no suspicious activity ever. I never overused my account or had money sent to it very often, but I did have a settlement I was getting ready to receive and I filed to have my settlement payments go to my PayPal because it was supposedly the easiest way to receive my payments.

Paypal is stealing from me and my customer. My customer sent a payment to me, which I refunded. So I never recieved the $. They held the $ over 30 days. They haven't refunded the $ back to the customers account plus now they're trying charge me for the $200. They can talk to my attorney.

PayPal should not be allowed to continue to operate. Complaints need to be made to the FTC, Attorney General, Consumer Affairs and BBB. Maybe with enough complaints this company can cease to do business. I received a call claiming they were a Chase Bank representative, but what they were asking me to do seemed suspicious. I called Chase directly and was informed that the call was a scam even though they called from a number that was from a branch in NYC. I then also noticed a fraudulent charge on my PayPal account. I immediately disputed the charge and informed PayPal that the charge was fraudulent and not to allow the transaction to go through. Without even contacting me PayPal decided the charge was legit and released my funds. PayPal needs to be investigated and should have much more protection for its customers not make it easy for scammer.

Trying to get Competent Help from PayPal customer service has become nearly impossible. The people they have employed are in the **, **, etc. I have encountered people WHO CAN'T EVEN SPELL Correctly in English, and cannot Speak fluent English either. They don't know how the PayPal system works either, I know more about the PayPal system than most of the people I have spoke with in the Help center. It's become an utter Joke...