PayPal Reviews

When you order something from a site and click on PayPal it sends you to PayPal to authorize the payment. You need to use your PayPal credentials. So someone buys something and they use my credentials without my permission, it begs the question. How diid they get them. Not from me. Has to be PayPal. And when I dispute a purchase the day of the purchase then they should man up and do something. They did nothing. Didn't stop the payment at my bank. They didn't do anything to help the customer which is me. Been using PayPal for over 10 years. First time a problem. They responded that the problem was solved but nothing was done to solve it. Basically said if the seller pays back the money they will forward it. Gee, I wonder if that will happen? I have a couple legit charges, and when they go though, I"m done with PayPal.

I used PayPal for years. It was secure and I didn't get ripped off. Until last week. I tried to contact customer service, but got their useless AI. I was unable to anyone to contact me about my issue, so after a few days, I read in other reviews how other customers were dealt with for a very similar situation. PayPal did not help at all. I no longer use PayPal. Their customer service is not good.

PayPal is unwilling to help me with a simple problem. They have not refused nor have they attempted to communicate with me about my account. Placed on hold. I just want an explanation.

I have been trying to get my money back for an UNAUTHORIZED TRANSACTION for almost 3 months now. Paypal likes to give my money away. April 7, I was charged $218.99 by an unknown company with a transaction description OTHERS. I've been talking with the customer supports and they are giving different information. The resolution center said it was RESOLVED IN MY FAVOR, so I am waiting for my REFUND. WHEN WILL I GET MY REFUND? PAYPAL WAKE UP, YOUR CUSTOMER SUPPORT NEEDS MORE TRAINING.

Paypal can longer be trusted with your financial transactions or information. Clear signs of fraud are ignored by Paypal and they support sellers who continue over and over again to defraud customers. I completed an order through Paypal and the seller added additional items and over a hundred dollars worth of unauthorized merchandise. What was supposed to be a $50 transaction ended up being $200. I complained to Paypal but since they said the purchase was made through a trusted device, they would not consider it unauthorized. I had to go through my bank to reverse the charges. Do not trust Paypal anymore. They are knowingly letting companies scam you. I bet they receive some financial compensation for the scams they knowing let happen as well.

I never approved PayPal. Paypal joined with Mississippi Linen Cotton which was fake and lie company created by ** to scam on people. I paid in credit card and the scam ** switched it into Paypal who protected scammers by said it was not from Paypal while scammers could not be reached. It was big factor that paypal added big fee on the charge too. Paypal was part of scammer and truly assisting or shielding ** scammers from my credit disputes.

I've been using PayPal for years successfully however I saw changes in 2025. First a lot of unauthorized charges and charges I tried to make wouldn't go through. Today all that came to a head. Once again I received an unauthorized charge which I immediately reported but I also requested my account closed. They refused. So now I need to contact the FTC about it and get it closed.

I've had PayPal for many many years. I've never had problems like I'm having right now because me not having a business sold an item to an actual company a one-time type of deal. They're now hijacking my funds and keeping me from getting access to it to pay my bills. You know they definitely didn't have any problem taking out their $22.43 fee for the transaction but yet I'm on stall now for day four waiting to get access to my account.

PayPal is a joke now and I hate it with a passion. Never had a issue with Paypal until now. Whole thing needs to be shut down asap!

After 10 years of being a customer I am appalled at the way PayPal handles their disputes. I have 3 charges on my account that I am 100 percent certain I did not make and told this to there yet they come back basically with, "Sorry, we find nothing was done wrong." I did not make these charges; that was the first thing they should have found wrong when I told them about the issue. They have extremely declined in their customer service standards. There are a lot of options out there of places one can use similar to PayPal. Be sure to do your homework and choose another company rather than PayPal.

Scam, favor vendors that intentionally know PayPal will side with them... Purchased using Amex, vendor never sent Purchased items. So, I reached out to vendor without success, then Amex. I was left with a 350$ bill and no products. Amex ruled in favor of vendor, who did not provide any service.

I have no idea what is going on with a PayPal these days! Ordered a nonworking product, shipped it back. But no support - as paypal said if the product is similar as described then they can refuse the case! Outrageous, unacceptable, basically they are supporting scammers now! - 280Euros, no product no money x3 returns!

Failed a payment I used to make and it used to work. Company says they cannot do anyhthing about it. Would not recommend to anybody

Buyer Protection?!? Ya right! I purchased a product from a scam company. It arrived on March 25. I did what PayPal stated which is to attempt to work it out with the seller first. I sent an email and received a response asking me to send pictures of what I received. I did. No further response from the seller. On April 24 (the 30th day), I opened a claim with PayPal. They stated that because it was "beyond 30 days since delivery" (which it was not), they would side with the seller.

Have used PayPal cards online three times. Have always received very sub standard merchandise, or never received it. PayPal response is if it looks similar your received it. Like saying if I ordered a blimp, and received a blow up balloon. PayPal is ok with that! Done with PayPal! Hat is s least three sizes too large, ordered a George strait straw hat. It was crushed, and shoved in an envelope. Said hongpin on hat band. Had nothing to do with George strait. Last year ordered life size yard ornaments of flying birds. Received six inch tall toys. That didn’t even look real. PayPal doesn’t support their customers!

PayPal is working with scammers and that will lets the scammers to take money out of your account.

I have used PayPal for several years and have had no reason to doubt their reliability . . . until now. Since it is primarily controlled by Ebay, I have always used my PayPal acct. to pay vendors on Ebay. However, I just had an experience that brought the word "extortion" to my mind. I ordered a box of finish nails that cost a little over $7, but the shipping on that little box was $40. PayPal pops up with an offer to reduce the cost by $40 if I will apply for their credit card. I needed the nails that I couldn't find anywhere else so I applied and was approved almost instantly (not a surprise). Now, though, I'm suspicious of a company I have always trusted. My son reminded me of a 1930's movie we saw involving a gangster who "sold" protection to shop owners to protect them from him. Sounds similar . . . to this thinly-veiled scheme . . . by my trusted PayPal.

Total scam artist! They steal your money from your bank accounts causing multiple overdraft fees on top of the original theft of your money. Overseas scammers and you don't have any recourse!

I bought through a website where PayPal was an option. After not receiving any response from the vendor and the fact that the vendor had charged my CC I reached out to PayPal to seek help. After about a month they did refund my money. I didn’t ask who had to cough up ie whether it was the vendor or PayPal but then the slobs closed my future access. Why they retaliated against me I haven’t a clue. I was the one who would’ve been potentially harmed AND the only reason I thought it might be worth purchasing through them. Honestly my CC provider likely is a much more reliable source of protection from fraudulent vendors than PayPal I have no idea why anyone uses them. I gave them one star but honestly they don’t deserve even one.

A few years back I dealt with a French motorbike company located in Normandy and we exchanged funds for goods and services a few times. Lately I contacted the (as I know now) former owner, asked him to purchase bike parts from a third party for 300 euros. Not knowing that he had sold his business, I sent the funds to the old email address. The shop (Attack Moto in France) since then had folded and the new owner has no access to his PayPal account. This was an honest mistake, I've been arguing with them for over a month now and they refuse to tell me where the funds are.

I have been trying to get my money back for an unfamiliar charge for almost 2 months. Paypal likes to give my money away. April 7, I was charged 11.95 by a company called NaturesBalance. I don't know who they are, don't care. So, I got my money back. On April 10th, once again, the same stinkin' company charged my account $76.33. I called over and over again. Where is my refund? Today I discovered they closed the case in favor of NatureBalance. I am seething. Now, what the hell am I gonna do? I WANT MY MONEY BACK. I am 70 yrs old and l live on a limited income. And these inbred cockroaches have ruined my life. I told them to block these thieves so they cannot access my account. Yeah, sure, no problem, done. LIARS, THIEVES.

Major thieves/scammed. I'm getting lots of unauthorized charges on my account. It's pretty much impossible to get your stolen money back after an unauthorized charge. I spent 4 or 5 hours trying to get 20$ back and PayPal ruled against me. Your money is not at all safe in a PayPal account. It's subject to random theft. Coming service is absolutely satanic. Decided to boycott for life. I don't do business with thieves.

I am very appalled with PayPal that I cancelled my account. I purchased an umbrella with a merchant and it was not as specified. Therefore they were going to issue me a credit. Unfortunately PayPal decided to intervene and disputed the credit in the merchants favor. What gives them the right to to that. I’m so dissatisfied with them. They lost me as a customer.

My partner's account was deemed fraudulent, and then promptly deactivated with zero ability to appeal it due to their faulty AI scam detection system. Initially there were holds placed on the account until my partner completed the numerous verification steps and then immediately after that they deactivated the account and claimed it was fraudulent. They are not only holding the money owed to my partner in the account, but they are refusing to refund the customers who purchased the product, and then have the unbelievable audacity to charge "high volume dispute fees". When my partner was finally able to speak with a human via chat, they deactivated the chat mid conversation and said that my partner would receive their money in 180 days. Absolutely insane. I always knew PayPal wasn't great but I never knew it was this bad. If 0/5 was a rating option, that's what I would have chosen. A corrupt company relying on an inaccurate AI system.

I bought an item on eBay thinking PayPal would protect me. The seller sent me 2 emails it was back ordered and it was shipped on the same day. I get a message the package was delivered when it wasn't. eBay denied my claim instantly, PayPal denied my claim instantly. Then I contacted the post office. My package was not shipped to my address by the fraudster. Finally 1 woman helped me from PayPal but don't trust them. eBay and PayPal treated me like crap while they are supposed to protect me from their own scammers.

If you are a business owner or independent contractor relying on PayPal for liquidity, look elsewhere. This platform utilizes automated algorithms to freeze legitimate funds, provides verifiably false information through front-line customer service, and ignores full compliance verification. On May 23, 2026, I authorized a $6,256.00 USD payment via my American Express card to an independent contractor for physical construction services that were already completed. American Express cleared and released the funds instantly with zero fraud flags. PayPal immediately slapped an arbitrary 21-day automated hold on the funds, locking them until June 13. The bureaucratic breakdown that followed is entirely unacceptable:

I had a very frustrating experience with PayPal. A transaction involving my funds was delayed and I was not given a clear explanation for why the hold was placed or how long it would take to resolve. I contacted customer support multiple times, but the responses I received were generic and did not help me understand the status of my money. The lack of transparency made it difficult for me to plan my finances and caused unnecessary stress. What disappointed me most was the difficulty in getting accurate information from customer service. Based on my experience, PayPal did not provide the level of communication and support I expected from a company handling financial transactions.

I had a card on my PayPal account that I had marked primary. When the time came to charge my Airbnb, they charged it to the other card not the primary card. The other card was a debit card and they took out $1500 that I had earmarked for bills. When I called to try and straighten it out, they said well. The other card had been on there longer so it was the more trustworthy card. I don’t understand it because I switched banks and the credit card I’ve had for years when I asked them to reverse the charges, they said the only way to do it was to cancel my Airbnbs.

They believe a scam company that stole over $4,000 from me rather than a loyal customer of 18 years. I will never do business with them again and I will do everything in my power to keep anyone from using them. They absolutely are corrupt on every level.

This is not a trustworthy service. If someone illegally uses your account they will not provide details of the transaction. Why is that legal? They do not protect their customers by using good fraud prevention by noting lots of new transactions in an account that is never used. FTC and FBI should investigate. And better banking rules need to be written to protect consumers because Paypal does very little because if they have to go after fraud, it would cost money.

Worse experience ever, they froze my account when larger transactions came through, I sent them all the proof of fulfillment and after one week of processing they said they will hold the money for up to 120 days. These company has a scammer foundation. I would not suggest anyone to use them.

Well over two decades used PayPal. Account got hacked. Turned into business. Sent out fake invoices. One got paid. Never touched the money. Apparently that started dispute that goods never received. PayPal after review bloody permanently limited my account. So pretty much useless having it. Even when agents told me that they see things don’t add up. Apparently back team manually reviewed my case and still ruled against me. What a freaking joke. You get hacked and then PayPal screws you over. Never trust this company. Never ever ever trust them with your money. They protect hackers and scammers now. Be warned.

1 Star. Absolutely useless. The app won’t process payments, the website won’t link bank accounts correctly, and customer service is no help whatsoever. Their solution is to tell customers they can’t take payments over the phone. So if the app doesn’t work, the website doesn’t work, and support won’t process a payment, how exactly is anyone supposed to pay? For a company whose entire business is moving money, PayPal seems incapable of handling the most basic financial transactions. Endless technical issues, zero accountability, and a complete waste of customers’ time. Avoid if you value reliability.

I purchased a model engine kit and paid through PayPal, expecting the added security of Buyer Protection. What arrived was completely different from the item I ordered. When I filed a claim, PayPal seemed far more interested in finding reasons to deny or delay the refund than in protecting the customer who had been misled. My experience exposed what many consumers have been reporting in recent years: PayPal's Buyer Protection often falls short when customers need it most. The dispute process can be slow, frustrating, and heavily weighted in favor of merchants, even when the evidence clearly shows the wrong item was delivered.

Nothing but 1 star reviews for this company. STAY AWAY. NON-Existent customer service. Impossible to talk to a human. They tell you to call Synchrony. Blind leading the blind here. Lord help you if you want to get anything resolved, they send you to a foreign country to "chat" with someone who responds once every 10 minutes to a chat. Can take 4 hours to resolve anything, IF you can even get to anyone!

I was scammed by a person who said they sent me money for services and I don't even own a business nor do I provide any services... They sent me money which never hit my acct only stated it was pending... My balance never increased....it was the same amount I had for two days, I even had to add money to my acct to buy something at a store. Had $6 remaining the next morning, woke up and my account was overdrawn $60.

They deserve 0 stars! I made a purchase through PayPal with a merchant on 5/4/2026, but changed my mind about the purchase and attempted to canceled on 5/5/2026 in less than 24 hrs. The seller would not approve my cancelation multiple times so I filed the dispute with paypal on 5/6/2026. This ultimately froze the order, but the merchant still created a shipping label on 5/7/2026 under someone else name, but with my address in order to still ship the item to me on 5/8/2026. I immediately contacted FedEx to have the item picked up and returned to shipper on 5/9/2026. The shipper received the item back on 5/12/2026.

If I could give a negative star I would. This company is the worst. Today, they denied a claim that I have concrete proof that the seller was not a good company. They allow criminals to steal from consumers and ALWAYS side with them when you complain. See all my reviews, they were all done through PayPal, or they were criminals taking advantage of consumers.

I just tried to contact PayPal to dispute an online transaction from over 6 weeks ago that never sent the product or information on shipping. The PayPal customer service person I tried to speak with after getting through the AI interface said she could not hear me. I was in a room with no external noise. There was so much background talking noise from the PayPal side that it was difficult to hear her but I could still make out her words. I tried everything, from talking louder, trying to adjust my speaker volume and even attempted to yell into the phone, but she still said she could not hear anything from me.

Froze account without any reasons. When asked no explanation was given.

Once Paypal was trusted and now my guess it is is owned by a Chinese company. Items coming from China seem to be the real issue, most are scams and we the consumers are not protected here in the United States. I paid $47.23 and am offered $3.00 then $9.00. Seriously I contacted the shipper immediately. Scams and PayPal is simply protecting them. Best not to use PayPal and use trusted cards that will protect you.

I am disappointed with PayPal. I requested a refund because I did not receive an item, and PayPal initially refunded the amount. However, the retailer requested payment again and PayPal paid it. The retailer indicated the item had been delivered but the postal service returned it to sender due to insufficient address and I have never received the item. After requesting a refund again from PayPal it was denied. This has happened twice to me. So PayPal is no safer than using a credit card. Scammers can scam PayPal obviously.

Warning - DO NOT USE PAYPAL. I had a cash balance in my PayPal account and noticed 2 payments on the same day that I knew nothing about. The first was for $11.28 and the second transaction for 500 euros. I immediately raised a case for each of these transactions which was subsequently declined by PayPal, as they stated that the transactions had been authorised. I confirmed that both of the transactions had indeed not been authorised by me and I was the only person that had legitimate access to my account, which was also protected by a Passkey. Despite this, and after appealing the decision to decline the claim on several occasions, they have refused to refund the payments. In addition, PayPal are unable or unwilling to provide any information or evidence in support of their decision to decline the appeals.

Don’t fall for PayPal Credit card. No Interest if paid in full in 6 months on purchases of $149 or more is ONLY applicable when checking out online with PayPal. The advertising is completely misleading. One assumes the PayPal credit card sent in the mail without an application offers convenience and operates the a same as PayPal credit. It does not. When I called PayPal to understand why I had been charged interest, three people gave me three different answers that made no sense — “you purchased before the promotion” (no, I didn’t), “you did not purchase online” (yes, I did), and “you did not select an interest-only payment” (because there wasn’t that option). I have lost all respect for PayPal through this experience and recommend others to cancel their PayPal credit card like I did - it’s nothing but a misleading sham.

Paypal is not good at customer service - no return calls or emails. -Been trying 4 days to get my issues resolved with them. -Cannot charge credit cards on the virtual website. Terrible service. Mike --seyco

Be aware that PayPal does NOT offer a secure payment system. Scammers can use the service easily and readily! I have read that they set up an account and dump it once they get money.

I would not recommend using PayPal. I made a lot of transactions and I didn’t realize I was being scammed and frauded I until it was too late. I filed a dispute had a police report showing it was theft by deception and sent a email explaining everything and they denied me. They said it was my own fault I got scammed. And they denied my claim twice. I was told by Dora who was supposed to be a supervisor that the back office team makes the decisions on if the disputes are ok or denied. I ask who this back office team was and I never got an answer. It was almost like she was reading from a script. I couldn’t even get a phone call from someone hired up in management. I don’t believe anything was investigated. They just didn’t want pay my claim like they advertise. People should find another company to use. These people are not trustworthy and should be investigated by the Feds.

PayPal got me paying for a negative balance so they claim when I sent money on more than one occasion to the same place all of a sudden now I don't have money in my bank account to cover about 2 payments when I been sending money the same way for almost a year and I know for absolutely sure I had the money in my bank account because I sent the funds the same day I get paid every week. So where did my money go to is what I want to know.

Upon opening business account with PayPal for my side gig decided to give it a test run to learn how process is going to work before I directed customers how to pay me. So asked a family member to pay for small invoice I created and sent link to their email. As soon as money was received this scam predatory company Pay-pal closes my account not only business but personal as well without sufficient explanation and aggressive statements that they are not releasing my fund for 120 days and will charge me $30 for High volume dispute fee...which is used to charge customers if they do too many transactions per month. This was my first and only transactions..

I am completely unsatisfied. I been using PayPal for years but now I will start highly recommend you don't use PayPal. I sent 70 to my friend and she didn't want to set up a PayPal which that's her right but they won't give me my money back. I'm so upset. I work really hard for my money, and it's just not right at all. Unless they make this right, I will continue to let everyone know and seek lawyer so I'll be back to update you guys and hopefully change the rating. I just want my money back.

PayPal likes to hold your money hostage, no matter how small the amount. It's ridiculous and a way for them to gain interest on your money.

Worst experience of my LIFE, the CSR are so stupid and not helpful. Will USE WISE instead of this stupid PAYPAL!

I have had multiple issues with them recently and their customer service is not great. They make promises they can't keep and customer service is abhorrent.

Really painful and horrible customer non-service. The chat bot is of course completely stupid but the supposedly live person is not much better. I might have to rethink dealing with PayPal.

I had a customer send me a mere 150€ and PayPal held the money for days, closed my account without explanation and nearly ten days later, have not returned the funds to the sender. I think that PayPal is discriminatory and predatory and should be avoided because apparently, they are allowed to seize funds without explanation. I find it quite telling about the evil and corrupt world that we live in that, though a growing number of Israeli settlers are having their assets frozen by American/European financial institutions, but PayPal is still transferring funds out of its Jerusalem office without goyim wait-times!

I have used PayPal for over 15 years. They use to protect their patrons from any kind of fraud. But now they don't protect you in any way. They make it difficult to file a dispute and It's impossible to speak to a human being either online or by phone. They hold onto your funds for months with no resolve and when they finally do give you a determination they will never provide you with a refund. They do not investigate the fraud or they simply excuse it so that they are no longer responsible. It has become very clear that they are not interested in running an honest business. As a result I will no longer be doing business with them.

I am a long‑time professional who trusted PayPal to handle my direct deposits from a legitimate employer, and they failed me in the most damaging way possible. For over a year and a half, PayPal accepted my deposits without any issue, never once requesting identification or suggesting that anything was wrong. Then, out of nowhere, they froze access to my own money and claimed they suddenly needed ID verification—something they never asked for at the beginning. This abrupt and unexplained change has caused severe financial harm, and it makes no sense that a company handling people’s livelihoods can operate with such inconsistency and disregard.

After 10 years of using PayPal for my business, they decided to DEACTIVATE my PayPal for business account! They couldn't even give me a reason, and I was hung up on twice. Then I was told if I wanted my account issue resolved, I would need to send them a photo of my ID. After 10 years!!! I am disgusted with this company, and want nothing to do with them ever again!!!

I filed a dispute and told them my account was hacked, and someone came in and paid themselves. They told me they take care of me and not leave me hanging, and I get my money back. But I didn't; they sided with the thief. I even sent them a picture of how they got into my account. I found a link they used. In the end, they still closed the case in their favor and then came back and said, I did something wrong and closed my account like I was the criminal. I wasn't buying anything. They made it look like I sent them money and authorized it. But I didn't, that's why I mean they paid themselves. I told PayPal several times that I didn't even know the person I was at work when this happened.

They suck, closed both my accounts, just because my friend tried to send me money from their account.

PayPal have messed me up. Stole my money twice, logged me out for no reason. I've been using Elizabeth ** for a long time and they just now blocking me, trying to say that I'm not the person. I gave him my social security ** unless social and still they won't let me have my money, now I think this is sad and I'm getting ready to delete this. PayPal is it's no good, it's not going to be stealing my money anymore, so I'll give you one so I'll give you one star.

I reported potential fraud scam of my paypal account to PayPal. What I got in return was not a resolution to the problem. I was blocked/ limited from my account without notification. I complied to resolve problem with providing information they requested. Their answer was to take the funds I had in PayPal and permanently ban me from use of PayPal. Because I reported a compromise of my account. I get banned and funds taken by PayPal themselves. Funds I needed to purchase medicine and other things needed. Upon asking why. The only answer was their decision by other departments was to indefinitely suspend my use of PayPal because I was compromised by unauthorized users.

I had a very disappointing experience with PayPal. What should have been a simple and reliable payment platform turned into a frustrating process filled with unnecessary complications. First, their account limitation system is extremely aggressive. My account was suddenly restricted without any clear explanation, and accessing my own funds became a struggle. Even after submitting all the required documents, the review process took far longer than expected, with little to no communication from their support team.

Worst services to get is PayPal. They can charge you whatever money they want, without any prior notice and curtesy call. Customer service is the worst, so rude and talk like they are entitled and own the company. They really don’t care about their customers!!! Stay away from PayPal, there are better services out there, Google pay, Apple Pay.

Terrible customer service and arrogant people on the phone calls. I had two instances of fraudulent activities and they did nothing. I now have a permanently closed account. They need government investigation on their business practices.

You have zero protection when you use PayPal. The only loyalty they have is to the overseas supplier.

The company sent me an order that I hadn't placed, and PayPal paid for it without my authorization. Filed a claim and just got the blow-off from them. All they wanted to do is force me to change my password.

Would not give me a refund on money that was taken out of my account.

I had a very frustrating experience with PayPal that I feel others should be aware of. I have been using the platform for transactions, expecting reliability, but my recent experience completely changed my perception. A payment I received was suddenly placed on hold without any clear or specific explanation. There was no prior warning, and the notification I received did not clearly state what triggered the hold or what exact steps I needed to take to resolve it. This created immediate inconvenience, especially since the funds were important for my work.

I have been appointed as Personal Rep on an estate. I have been trying to get access on the deceased person's account. It has been TWO YEARS and PayPal still will not work with me on getting access to the accounts without verifying the deceased person's email and phone number which have both been shut off for almost 2 years. They tell me the only option is to reopen his cell phone account and reopen the email account - and that is not possible! He is deceased!

Go somewhere else. Filed a claim and just Got the blow off from them. All they wanted to do is force me to change my password. They are refusing to look at a transaction I didn't make. They have lost all credibility and respect.

Does anyone else see a problem with the tax PayPal charges on some purchases? A recent example is an item I purchased for $29.99. The confirmation I received from the vendor reflected a total price of $36.58, which included $.60 shipping insurance and $5.99 shipping. The confirmation I received from PayPal included "sales tax" of $10.97, for a total of $47.55. When I addressed this with PayPal, they claim that's the tax charged by the vendor; however, it's NOT on the confirmation I received from the vendor. This isn't a singular instance. When I try to use a different credit card so that I don't have this issue, my purchase won't go through. Something is definitely fishy here.

I have been using PayPal for a few years now because of the buyer protection service, but the first time I had a legitimate scam purchase, PayPal sided with the seller after they provided clearly false shipping information. I doubt that I will ever trust PayPal for protection ever again. At least if I were to use any other credit card I could have filed a chargeback to dispute the scam.

I have had a credit with Paypal for months. Every time I make a purchase I try to use the credit and it reverts back to my bank account. I set up my wallet using the credit as my preferred payment method and it still takes payment out of my bank account. I tried contacting them to no avail.

I purchased 3 pairs of earrings which I never received, and PayPal didn't care at all and gave me the run around. Don't be tricked by their "Purchase Protection" statement because they do NOT refund you if/when seller supposedly shows proof they sent it.

Do not use PayPal to buy item online/in case item was not received you will lose money.

WOW. All I wanted to do was sell a phone on a third party website. Unfortunately, they use PayPal. I sold the phone, no problem. Pay Pal & the website took their cut of the sale. That was not enough. Pay Pal HELD MY FUNDS FOR OVER THREE MONTHS. I didn't get a decent reason why this happened. I called Pay Pal and of course was given the run around, I think their automated system is designed to disregard customers and discourage them from calling again. I advise you: don't buy or sell anything on any website that uses PayPal. WHY DO PEOPLE ACCEPT THIS POOR SERVICE?

PayPal received money on April 11 2026. They tell me waiting on payment to process. I got with person that sent it cleared the bank and PayPal account. Person called PayPal with me. I was listening. The supervisor said it released on April 11 into the account. They aren’t the company they once were. 1 star only. Don’t have a 0 star.

PayPal permanently closed my account based on one single response I made when sending money to a friend and family! Their customer service is somewhere in India, and they barely speak English! They are holding hostage $2,241.02 of my funds for 180 days before they will release them back to me! Use this app at your own risk, or you may be burned by a simple mistake that I did! They are not a trustworthy organization! I found out the hard way! P.s., I’d give PayPal -100 ⭐️s if it were possible. I don’t recommend this app to anyone!

Horrible service - customer is always wrong. PayPal Customer Service reps were making up issues that were not true.

I’m speaking about PayPal. I’ve been with them for a long time. My problem is that it was some fraudulent activity in my car and all of a sudden, they blocked me. I can’t use it anymore, and they didn’t resolve the matter of returning the money, so what can I say? They’re not good at all. I have proof of that.

PayPal is convenient for sending and receiving payments, but my experience hasn’t been great overall. Transactions usually go through, but the fees can be quite high, especially for international payments. I also faced issues with account limitations, and resolving them took longer than expected. Customer support responses felt slow and not very helpful. It works when it works, but the lack of transparency and support makes it frustrating at times.

I made a purchase on eBay. The charge was supposed to go through a "preferred" credit card listed on the account. Paypal sent the charge directly to my checking account; the account I removed from their app before purchase to prevent this from happening. Paypal does this to avoid paying credit card fees. Paypal attemped to use my checking account without authorization.

Everyone this is a bad situation with PayPal. I was scammed on paypal a few days ago. I even had proof that the person on there scammed me out of $200 that was sent from one of my friends and PayPal went along with the scammer. I sent it to the resolution center and I couldn't even believe they cited with the scammer and they are allowing. I even told them that that certain person was working with two other people that's who logged into my account and move the money over to the scammer on PayPal but they won't listen to me. PayPal is a joke. People be careful. I'm closing my account. I'm done with PayPal. I don't trust it. I think they're all scammers. I think they're scammers as much as a real scammers are that are scamming people. I don't trust anybody on there. Customer service is just a joke. They're a freaking joke so I just wanted to leave this review to let people know.

I have been using PayPal for over 10 years. All of a sudden fraudulent transactions occurred on my account. I called to report it. A 10 day review was ordered. I called back after the 10 days and the account was frozen. I asked why and there wasn't a logical explanation involved. The five stars you see other people posting since 2025 must've received payment for the review. I personally have been paid $5 a review and the people who pay send the posts details and ratings. Don't use PayPal. Use Chime, Venmo or the others but PayPal is dead.

Most UnProfessional, Useless Company on Earth! I have no trust for and feel insecure depending on. Customer service don't understand the problems, scams going in their backyard. Most of the call centers in other countries, poorly speaking reps.! Non Working Corporate office contact number, nobody care, Nobody gives a crap about people! This is the story with PayPal Scams!!!

Most of merchant you’re dealing with are ** dishonest—and your customer service are not supportive at all to customers At this point, I would never use PayPal again, nor would I ever recommend it.

Horrible experience. Money my mother sent me for personal support was used for subscriptions, even though I believed those payments were supposed to come from my linked checking account. When I contacted PayPal for help, I got vague answers, inconsistent information, a promised callback that never happened, and then my account was permanently deactivated without any clear explanation. Customer service was frustrating, dismissive, and completely unhelpful and my money is frozen for 120 days with no explanation

I have had to dispute numerous purchases after it becomes apparent they are ** cons! PayPal most every time supports the cons and denies my dispute! I have closed my account!

PayPal will not honour your rights even when you receive shoddy good, not fit for purpose under consumer rights. There is no point in using them and would never use them again. Don't learn the hard way like we did. It is meant to give you "Buyer protection" guarantee.

It seems it’s hard to navigate their systems at all now. And if you have a question about trying to respond to a dispute about a seller they limit your response or offer no response from you at all. If you can even start a complaint with out hours of searching on their sight. And now after starting my complaint I find that if you have to pay for return shipping to get a full refund it will coast as much as the refund so is it really a refund then? And they don’t really seem to care. As long as they don’t have to pay because they will say you didn’t do what they wanted you to do and found a loop hole to avoid paying you back.

I’m disappointed with the service quality. It hasn’t met my expectations, and I would not recommend it to others.

I've been with PayPal 15 years. Never had a problem...Paypal the best app to purchase products!!! Never worry when you buy with PayPal.

My credit card was charged for a purchase I did not make. PayPal refused to support me even though I contacted them immediately. Now I’m stuck with going through a return process for a product I did not order and may not get a refund for. Horrible customer service. Be careful with PayPal. They do not value their customers and will not support you. BTW, I immediately canceled my credit card and I advise everyone to do the same.

Stop supporting companies that are literally scamming people. The company PayPal was in favor of, delivered my package to the wrong address. Their photo helped me locate my package at the wrong address. I retrieved it only to find that the company sent me the wrong product. They begged for me to let them fix it by sending the correct product. They failed to notify me when they delivered for the second time. I found out 10 days later after randomly tracking the package that it was delivered, but they misdelivered it again and to an unsecured location. It should've been delivered to my front door like all of the other deliveries I receive regularly.

If I could get PayPal as zero, I would. I filed a complaint with PayPal, letting them know that I didn’t receive an item. I even shared with them the company that did not send my item forged a fake shipping company. I demonstrated proof. I gave them phone numbers. I gave them a fake website that was given. I even called them- Meaning PayPal and while on the line, the customer service agent was able to verify everything I said was true and told me no problem, wrote down the notes and there was no way I would not get my money back. Guess what? PayPal appeal department came back saying, "Oh it was shipped. The the seller showed us a shipping receipt," like I said from a fake website that was not verifiable.

I had a company try to make an unauthorized charge to my Paypal account. Paypal would not help with this fraudulent charge. So I had to change my Visa card and contest the charge. And because of the way Paypal allowed this to happen, I requested they close my Paypal account several times. However, they are refusing to comply. And giving me a runaround. Saying they wouldn't close my account until I change my password? Which makes no sense to change my user name and the password on a account I want to close.

A man hacked my account. He sent himself $10 then $100 then $1000. Obvious fraud. PayPal told me they don’t cover “personal payments”. I feel like they’re complicit in this theft if there’s no protection from scammers!! I’ll NEVER use PayPal again. My bank suggested I block them from my account and that’s exactly what I did. DO NOT TRUST THEM!!!! If I could I’d give them zero stars.

In Q4 2025, PayPal had a promo wherein they were offering 20% back in points for all purchases. I made four(4) purchases and received the cash back for the first two. I never received the $60 I was owed for the last two (2) orders. PayPal kept telling me to wait and assured me I would receive the funds, but I never did. I filed a CFPB complaint and PayPal, after over a month of waiting, finally responded that they had changed the terms so I was ineligible for the rewards on the last two (2) orders. I did not get any notice that the terms changed. Nothing was stated when I checked out, and I had all the screenshots showing I was owed the cash back. This is straight-up fraud.

I was told I would get a 12 passenger van. Enough room for 11 people, including a car seat and a wheelchair. What we had, a 9 passenger van with no space for a wheelchair. I was told; "You will have a 9 passenger van until the other one is done in the shop." Then I was told; "... You can wait (3 hrs) for it to get fixed or use this one." I was not given an option for a refund. The option was wait or take this 9 passenger van. I then told Bahtours since we can not fit the two other people and the wheelchair, they are not going. I made that decision because I was not putting my 90-year-old mother, and her wheelchair in a 15-year-old van with bad suspension (most seat belts were not able to work as well). There was no room for the two other people. That is why they did not go.

PayPal LITERALLY STOLE MY MONEY. The customer service are all ** that don’t speak proper English. There NEVER A SUPERVISOR. They're AI ROBOTS Who tries to convince you that there is no error when they see the error on their screens. PAYPAL IS A SCAM & I’m SHUTTING DOWN MY ACCOUNT IMMEDIATELY.

I have had a negative $5000 balance on my Paypal account which is now locked. For some reason, Paypal approved sending $5000 to India for service on my laptop computer which is worth almost $700. This is what happens when you use AI. A human being might have said, "Hey that doesn't make any sense. Let's contact the person who owns the account." Of course, that was never done. My Paypal account was checked and it's now -$5300. Using Paypal is a license for crooks to just steal. I want my name cleared; my balance at zero. And I plan on never using Paypal again.

Absolute trash of a company! They only care about the sellers and will willingly screw over buyers. Even when the sellers are in the wrong. They don't care if you got a bad product or got screwed over. They will never help you.

PayPal has been one of the most frustrating companies I’ve ever dealt with. My account was suddenly limited with no clear explanation, and my funds are now being withheld for months despite me complying fully with their processes and providing all requested evidence. Customer support has been unhelpful and dismissive, and even basic requests — including a Subject Access Request — have been ignored multiple times. There is a complete lack of transparency and accountability. For a company that handles people’s money, this level of service is unacceptable. I will be escalating this further.

I have had a Paypal account for a while now because they refuse to close my account without uploading my driver's license. I had to sign up for an account for one of our wedding vendors and I have had nothing but fraudulent charges on my account since. I get about 40 emails a day with spam saying my account has been hacked and I have had 17 fraudulent charges on my bank account because of this. When I try canceling my account I am told there's a dollar in my funds and I need to transfer it, but my account is locked so I can't. I do not care about the dollar, but when they told me I have to upload my driver's license with a license number, a photo, and my address I decided not to proceed. Now I'm getting more fraud from them, and I won't be giving my license to a company who I'm getting all these fraudulent charges and emails from.

DO NOT USE PayPal!!!! The worst customer service ever. Representatives DO NOT know their role. They did not make the dispute number after I asked for one. Now, no Number is available. As a result of an unprofessional customer service representative, I need to pay PayPal again. Finally, I had to pay for the item, which I never received. DO NOT USE PAY PAL.

I trusted this company because it is everywhere! When I actually looked into my account, I noticed a charge that was not authorized. Further digging they have allowed $$$ in purchases from same company. After more digging they also charged me for purchases made on different CC. I'M into hundreds$

Pay pal is no longer a good company. They are outdated. I selected to make payments and they took the whole amount. Good luck trying to get your money back. Just use any of the other companies. Now I am out of $700 dollars when I could have chosen the other companies and would have been making payments. They said I selected pay pal credit that’s why they took the full amount. Attention, PayPal the reason why customers come to you is to make payments. If that happens, cancel the transaction. Why would you do something like that and take the full amount? Cancel the transaction. Why would you take the full amount of a purchase knowing people select PayPal to make payment on a full purchase monthly. PayPal has existed for years and they still can’t get this right. Sad.

Paypal wants me to upload some kind of proof of ID just to close my account. Horrible! I'm not doing that. I have blocked all e-mails from this company. I will Never do business with Paypal! Only thing that I like about PayPal is Will Ferrell TV commercials.

What a rotten company. I am getting voted by text and emails that makes me think this whole thing is a fraud and a scam. Don’t sign up for him. I’m contacting a Federal Trade Commission. I’m gonna try and put them out of business.

Horrible business service & terms. Overcharge on fees to the seller. Then double hit the seller with a lousy exchange rate. On top want to charge seller for moving funds from PayPal to bank account. This is only the beginning of unethical business behavior.

After being a customer for years since the early 2000s, PayPal customer service severely let me down and I’m furious with my experience. My account information was hacked and I’ve gone a month fighting back-and-forth without any resolution or updates from the dispute after catching it and trying to resolve it. My account was limited and was not accessible has taken five months of fighting just to fix it out of my time and disputing them the ridiculous amount of my personal time and frustration is not worth being a customer or dealing with this company anymore. It’s severely gone downhill and not trustworthy as a consumer. I can’t speak enough about how poorly the company has become the terrible customer service to resolve any issues.

Pay-Pal use to be fantastic. I have had an account with them for close to 15 years!!!! NOT ANYMORE!!!! I had a bunch of Fraudulent transactions a week ago (4-5). I not only can't get a human being that speaks english well enough to understand, I cannot use the online service. So I had $3500.00 stolen out of my account and I cannot even send or receive any info. In my 65 years on this earth I have !! NEVER !!!! Had support this Horrible!! They are even worse than "ATT"!! Attached pic is what I got 3 times trying to log into my account!!!!

I transferred money to PayPal from my bank. Started it one day, my bank processed the payment the next day. PayPal kept my money and hasn't released it yet. I called their customer service. A woman I could barely understand answered and tried to tell me that the bank had not sent the money yet, so they couldn't release it to my account because they haven't received it yet. I know, when my credit union removes money from my account they transmit it immediately. So, I'm pretty sure she lied to me. I will be waiting for my transfer to complete, pulling that money out, then closing my PayPal account.

For many years I have used PayPal as a protection from scams. I just had another scam and of course PayPal went in the scammer's favor. No longer will I be doing business with PayPal and I advise everyone else to do the same. They are not what they used to be. You thought you were protected using PayPal. Guess again because you are not.

Pay froze my mostly unused account. I cannot get a why it is frozen and want to close the whole account Containing then just gets me into a AI auto response circle. They promise to contact in a business day and that has not happen.

They stole $2500 from me. They tried to bribe me with $100 to drop my complaint. I currently have a lawsuit against them. Don’t fall for it. I can them 10 of thousands a year in fees and you treat me like this.

PayPal allowed some stranger (**) to steal $180 from me. I sent them a statement telling them I had no idea who this person was and I did not authorize the pay out and that I had not purchased anything from them. They gave me a case number and said they would investigate. Their investigation showed that nothing unauthorized happened and let it go. Now I'm out $180 and I'm disputing with my bank but, PayPal is off my list for good. This was my first time signing up with them and now I wish I never did.

Aborted a process to buy products from a website when items appeared on the final purchase total that I did not select. That company then processed the order with all the equipment they added into the items I wanted to buy. IMMEDIATELY after I aborted the purchase process, I notified Paypal and my bank not to process the payment. Paypal 'chat hell' took days to identify and speak to a human. Very caring (sounding) and thought it was dealt with. Next I was told to file all sorts of complaints (via AI chat)- every part number that was added to my purchase list needed its own complaint process, its own review with Paypal, its own remediation process number etc. Advised by human agent to document process and provide evidence of following sellers process to return. I shipped the unopened products back (when they arrived 3 weeks later) through UPS with a tracking signature.

Used to use this for protection but it’s absolutely useless anymore. Customer service sucks. I feel like I’m talking to a retard. Totally worthless, 100% worthless. Why would I have this protection if it’s 100% worthless

I used to like PayPal and had been with them for over 20 years, but I don’t know what has happened, but I feel as though they have had extreme changes in staff that have led to poor service in many areas, including refunds and refund policies. I literally had companies that were putting me on phony, subscriptions and taking money out of my account and it was obviously were doing it, and Paypal did nothing about it. Unbelievable!

Paypal needs new leadership and management.... They have 88000 complaints weekly in the US alone... I made a simple credit card merchant transaction with a customer l... Paypal immediately placed a limitation on my account with no explanation and after 6 years doing business with paypal they made me explained what my landscaping company do for a living.. We have been in business for over 24 years...then they kept my hard working money that helps me pay employees and bills and say they will release my funds 120 days later... Basically they have scammed me for my own earnings for interest for paypal...

PayPal doesn’t protect small businesses from fraudulent chargebacks. They process the transactions but it’s the small businesses pays the price and holds all the risk. On top of that they charge an additional $20 fee for processing the charge back. Unbelievable!!!

This is the worst company to work with when you have been mislead by a product. And are requesting a refund. They don't investigate and the side with the seller no matter the proof of bad business practice, I will be closing my account and working with another 3rd party company who protects their clients.

To start with I ordered from a company called BM trade supposedly keeps giving me I can't remember if it's a Washington or an Oregon address. I speak with somebody named Olivia. Now initially I contacted PayPal because I started receiving emails from this damn trade claiming that my item had been delivered which it had not. I put in a dispute to find out what was going on. PayPal told me these people had almost like a month to respond shortly after BM trade goes online sends me an email says, "Hey so we're acknowledging your issue. Can you take the bad review down?" No of course I can because I still don't have a the product so at this time I have to go and purchase this product from a company in the UK. Now I immediately get the product from them in about a week and a half and they sent it Royal Mail. It should have been my mailbox..

For these past two weeks I have been dealing with PayPal with that Google Play scamming mess. I told them they took the money off my account when I went on Cash App, because my card wasn't locked. These idiots favored the scammer anyway. So since I have seen many people are saying the samething. I think paypal are working with the scammers. That would be the only logical explanation, because why would you favor the scammer over the customer's own earn money? Yeah and the way that lady talk to me, telling me to talk to Google the ones who scammed me as if they would give me my money back is insane. Then tells me they don't know when they will give me my money back. Never again will I be using them.

PayPal does not seem to care about the buyer once a problem arises. When you report an issue, the response is always the same: “I understand your concern, we will get back to you.” Unfortunately, nothing meaningful happens afterward. In my case, I filed a dispute because the product I received was falsely advertised. Despite providing the details, PayPal closed the case without resolving the issue. It appears that their main focus is collecting transaction fees rather than protecting their customers. My recommendation: Do not rely on PayPal for buyer protection.

I ordered 200 stamps for $27.97 and then they mailed me $279.33 in stamps that I did not want. It is fraud. I did not authorize it and they had my credit card #. I cannot cancel my credit card because I have other companies that I have set up for auto pay. I do not have charge on my credit card statement until 3-25-26.

After reporting fraudulent activity on my account, I am told by PayPal that the transactions were 'NOT unauthorized' ABSOLUTELY UNSAFE UNSECURED AND DANGEROUS PLATFORM. STAY AWAY!! I am still in the middle of the dispute, but will close my account and remove all my information from PayPal. I was lucky this was just someone trying to buy $230 worth of canned tuna, twinkies and macaroni salad from Walmart. The loss of money could have been much greater!! I will file a complaint to the proper channels, but my advice to you is STAY AWAY FROM PAYPAL. IT'S NOT SECURE.

Paypal is run by people from India and other likewise countries. A customer service supervisor (!) scammed me, then she closed my case. I already spent over 8 hrs. on the phone in the past 3 months with this case and finally I'm decided to cancel my account, whatever this case will be solved or not. Paypal It Is A TOTAL DISGRACE!

I have used PayPal for 20 years. Paypal has a send page. On that page your common people show up for quick options to send money to. Now I have been scammed twice. People somehow add their scamming email address with the name of the person who we send to, but the email is a scammer. Before you did not not have to check. You just trusted if they were there they were the true people. I even sent $3700 to my husband when I saw his initials. Of course to friends and family. But it was a fake address. Paypal will do nothing because I did not send goods and service. They scam you by ignoring scams unless you pay for protection when it is not for goods and services.

Their method of flagging a legitimate purchase resulted in cancellation of an order of items I need for my business. Now I don't know if they'll ever be in stock again. It's great when it works, but wholly frustrating when it doesn't.

I have been using PayPal from the beginning but will no longer use them since they decided to favor my dispute in favor of the scammers, even after I did their research and proved that I was scammed. I reported my problem to PP before the product was pulled from the shelf on January 7. In March the scammers fraudulently reported the item delivered so PP took their word for it without doing any research. I did the footwork, found out how scammers will manually enter information and use the names of reputable shipping companies. They even provided pp and me with different tracking numbers. I pulled information on both tracking numbers with information that said neither shipping company had any information on the shipment. I sent documentation to pp. They denied my claim TWICE in favor of criminals. This clearly shows to me that whoever reviews these claims does not read the information nor do they care about the customer.

PayPal is by far one of the worst companies I’ve ever seen. Withholding payments and asking for bank statements in order for you to receive payment. Blocking your account until you provide them with certain information, this should be against the law. I will never use PayPal again, and I’ll be sure to warn people about them. If I could give zero stars I would!!!

I have been a PayPal user since 2013, but I can now confirm that its security is no longer reliable. My account was compromised, and when I contacted PayPal’s hotline, they were unable to provide proper support. This is a legitimate review, backed by full evidence of unauthorized debits from both my PayPal account and my linked bank account. Based on my experience, I strongly advise staying away from PayPal—the trust built over years can be lost in seconds.

PayPal favors companies and not individuals. They refused to credit for merchandise I never received. I just closed my account and will suggest to all friends and family not to do business with PayPal.

Horrible, horrible service. I can’t even close my account. They stole money from my checking account and gave it to a fraud who hacked into my account and made it look like me and it was not and then PayPal was trying to tell me I owe them money. No that’s not ever going to happen. Ridiculous! I was a customer for 20 years and I will use them again. They have sided with the fraud company and telling me, "They have proof. You don’t have proof." I have proof with my bank reimbursed that the money was stolen out off. And your customer service don’t even let you talk, just remember KARMA!

It seems as old PayPal stands up for the rights of people that sell counterfeit coins and will not return the payments made after they have been found to be counterfeit and have been turned over to the Secret Service as prescribed by law. I like a fool, went and found a buy on silver Eagles on Google and purchase them using PayPal credit. Within 15 minutes, I realized that I had been scammed and tried to stop the sale, but PayPal Resolution Center went ahead and had them shipped me to fake coins. I then took them to a legitimate coin shop that had the gun to see what content was in the supposedly 99.9 silver eagles and turned out the only thing they had into them was copper and zinc. I have been trying to get my money return but they keep insisting that I return the product to China, where these coins came from, even though I have turned them over to the Secret Service.

PayPal are a dishonest corrupt company. My friend sent me money and they charged a fee lying that he sent it as goods and services. He didn't. Do not use this company. They steal your money for their own benefit.

Paypal cares more about companies thann their consumers especially disabled American veterans. Screwed me over in favor of a corporation and stole money from me. Can't believe that's how they treat a 20 year customer.

Something has changed at PayPal! I have been with them for over 8 years. In the past, customer service was polite and professional in helping with anything! Now when I call to speak to them, the representative tells me, "We do not have any supervisors for you to speak with." Two recent interactions have made me NO LONGER do business with them. I sent a friend some money. I sent it to his 'old' account. He could not get the money from that account. I sent the money to his new account. When I spoke with Customer Service and followed up with a dispute, PP said he would have to call PP to request they refund it. He called. They wanted the bank account number he stopped using 3 years ago. They told him they could not refund it, that I would have to call them back. I called them back, they said he must call. After over 10 phone calls, PayPal still has the money! THEY will keep it.

I have been a PayPal member for 10 years. I recently purchased from a store in New York maniere de voir. I returned the item over a month and half ago because the two item were too big on me and I had to dispute with PayPal which took more than a week. They ruled in favor of the merchant. I have tracking information that shows the return was literally done the day after I received the item and that the merchant clearly received the items, but never chose to return my money. I was under the misconception that PayPal was a level of protection. I’m now had to appeal the denial. Why do I have to fight for my money? There is no protection for the person. Please save yourself the headache and stay far away from PayPal.

PayPal DOES NOT protect its buyers. Customer service is horrible too. I was with them over 20 years.. NOT anymore. How about actually backing your buyers when they are screwed over PayPal? I was ripped off by a seller, paid with friends and family should have been covered but PAYPAL did NOTHING.

I have been waiting since early December. First through Cashapp and now through Paypal. I have spent over $100,000 in fees trying to get my money.. Cashapp was crazy, but paypal is worse every day. Yesterday I sent $1650 to them. Today they want an additional $11,000, apparently because the timing of part of that payment wasn't to their liking. How much in fees should I have to pay to get $50,000 transferred?

This has happened two times to me. But I have had deposits into my account that PayPal said has gone through but never showed up in my end. I'll call and explain and all they do is argue and never listen. I'm so tired that I closed my account. They rather lose a long time customer than fix their problem.

Looking at an item for possible purchase. Decided to not purchase as I was in PAYPAL'S {PP} system. I did NOT complete the purchase. I did NOT select the - pay now - type of option. A couple weeks later I received the item. Contacted PP, they email confirmation as listed above. Yet - “contact the seller“ is their never ending reply. It is not a seller problem. It is a PP problem. PP released payment despite the fact that I did not authorize the payment. Hours on the phone, email, AI, supervisors etc… results in PP saying it’s not their problem and “contact the seller“. So, they are happy to spend your money - even when you decide not to.

I have fraudulent PayPal transactions and PayPal is doing nothing. I have filed police reports, FBI IC3, Consumer Financial Protection Bureau and Attorney General reports. I now have to hire an attorney to try to get my lonely back.

Highly recommend Michael of Paypal. After two months of to-ing and fro-ing, Michael was the only one who could finally help. Thank you Michael. You are the superstar! Paypal should be so lucky to have you as their employee.

My wife has had a PayPal account for many years. This week she tried to order some parts I need for an electronics project. The purchase was blocked by PayPal. Five calls to PayPal customer service with three assurances that her account had been restored and was working has resulted in the account STILL not working. Trying to talk to the reps on the phone is extremely difficult due to poor to marginal English usage by the reps. The customer service is absolutely worthless. I don't have any receipts since purchases are blocked. The credit card and PayPal account are in good standing per PayPal and the credit card company. I do NOT recommend PayPal to anyone under this customer service situation.