PayPal Reviews

It was extremely difficult to close my Paypal account and Paypal Credit account even after I experienced fraud. Someone was charging the credit card connected to the Paypal account. Even though Paypal notified me of fraudulent activities, I got the run around when I requested to close both accounts. I still gave Paypal a high rating because I previous had no problems using the service. Users should be careful connecting their credit or debit card and Paypal should make it a simple process to close an account.

The one star is for ease of paying. I haven't experienced any issues with vendors when paying with PayPal until recently. After purchasing a product, I noticed there was an additional charge to my PayPal account that was not on my receipt. I disputed the extra charge with PayPal and supplied them with my receipt. A few days later, PayPal notified me that my claim was denied. They said they contacted the vendor and the vendor said the extra charge is legitimate.

Have been a customer for many years but just had my first dispute which the seller agreed not to contest. Paypal set a date of 30 days for resolution. But, I then learned I must also file a "claim" which adds 30 more days. Paypal customer support is 100% offshore and not close to being competent in English. It turns out, they don't have to comprehend English as they have a script they must follow. Even with documentation from the seller that they agree to a refund, the claim was denied. Then I had to file an appeal, also denied. The card issuer, Chase, approved and applied the refund on the spot. literally less than 2 minutes.

Had a terrible experience trying to close my PayPal account after receiving a scam email that appeared legitimate. PayPal gave me the runaround for weeks preventing me from closing my account. First they claimed to be investigating. Then they insisted I refund one cent to the scammer. Next they insisted they were refunding the one cent to me and I must put my bank information back in (after having removed it for my own safety). They only closed my account after I contacted the BBB. I took over a month to close my account and was extremely frustrating. I recommend removing your bank information before trying to close your account. Keeping yourself safe is the priority. And Reach out to BBB as soon as they give you trouble.

PayPal has changed over the years and will no longer protect consumers from fraud charges. Classmates.com fraudulently charged my PayPal account and PayPal ruled against me and allowed someone that’s been with them since 1999 to get ripped off by a scammer like Classmates. Classmates never replied to emails from me!

I ordered 2 NFL sets. I received fake product and not even the right teams. The shop offered me a refund of 25% of my purchase which I declined and Paypal said I needed to return them to the shop at my expense and blocked me from making from communicating with them anymore.

Been waiting at least 7 months for them to release 485.00. Been on the phone for hours at a time with no success. Even though they sent an email saying it could be released months ago they still won't release it. I wish I could give them 0 stars or less… Much less. Probably at least negative 5 stars.

PayPal has absolutely made my life miserable. My tablet was not charged one day and I used my husband's tablet to check my PayPal. Well, I screwed up and accidentally typed my password incorrectly by one letter and only one time and they locked my account from suspicious activity. Ok, no suspicious activity ever. I never overused my account or had money sent to it very often, but I did have a settlement I was getting ready to receive and I filed to have my settlement payments go to my PayPal because it was supposedly the easiest way to receive my payments.

Paypal is stealing from me and my customer. My customer sent a payment to me, which I refunded. So I never recieved the $. They held the $ over 30 days. They haven't refunded the $ back to the customers account plus now they're trying charge me for the $200. They can talk to my attorney.

PayPal should not be allowed to continue to operate. Complaints need to be made to the FTC, Attorney General, Consumer Affairs and BBB. Maybe with enough complaints this company can cease to do business. I received a call claiming they were a Chase Bank representative, but what they were asking me to do seemed suspicious. I called Chase directly and was informed that the call was a scam even though they called from a number that was from a branch in NYC. I then also noticed a fraudulent charge on my PayPal account. I immediately disputed the charge and informed PayPal that the charge was fraudulent and not to allow the transaction to go through. Without even contacting me PayPal decided the charge was legit and released my funds. PayPal needs to be investigated and should have much more protection for its customers not make it easy for scammer.

Trying to get Competent Help from PayPal customer service has become nearly impossible. The people they have employed are in the **, **, etc. I have encountered people WHO CAN'T EVEN SPELL Correctly in English, and cannot Speak fluent English either. They don't know how the PayPal system works either, I know more about the PayPal system than most of the people I have spoke with in the Help center. It's become an utter Joke...

Every time I make a purchase a single purchase, they will take out three or four amounts from my checking and hold them for excessively long time said in five days, but they did not come out like in 14 days. They have done this to me, but this is the fourth time I buy one item I get charged four times and they say I can’t do anything about it because they’re only pending, but they’re pending for two weeks and my taken out of my account. Try to go to customer service no, they don’t do anything.

PayPal customer service does not speak English in a way that is understandable. PayPal has an automated phone service that will tell you your debt and then if you can get a person on the line they will also tell you your debt. To get a letter stating your account is closed is impossible because the one they email is in an unreadable format. To try and do anything with PayPal besides paying you bill the customer service does not know how to handle anything other than payments. This is the worst place and one of the most expensive to get a loan.

I will never use them again. Customer service is horrible. I ordered an item through PayPal and the shipping address was an address I had 20 years ago. This address had been removed. They were no help. This is not the first time. I am done with PayPal.

I actually give them zero stars. Do not get their credit card or their PayPal Credit. I understand I have made mistakes and they had their reasons the first time but I paid my debts off and haven’t used it in months. I use my credit for a vacation rental. Haven't even made my first payment yet and they drop my credit limit making it where I’ve used a lot of my credit utilization and it dropped my credit score. So thank you PayPal. You should have dropped that credit limit after I paid everything off like you did with the credit card instead of after I used it. I will pay you off next month because that was my plain and I will be getting rid of my PayPal credit because now I have to build my credit back up to where it was in the mid mid to Low 700’s and now I’m in the Mid to Low 600’s. That’s how drastic the drop was. So again thank you again PayPal. Smh.

PayPal sent my payout to the wrong bank account even though I never verified that account. When I disputed they of course sided in their own favor. Their customer service awful. For your own sake never use PayPal.

⭐️ 1-Star Review for PayPal. I’m extremely disappointed with PayPal. They limited my account, yet they continue tracking every purchase, including transactions that aren’t even mine—like gifts or items other people bought. I tried calling customer service several times, but all they do is repeat the same scripted lines. They keep saying that “if someone uses PayPal, we just send you tracking information,” which makes absolutely no sense, because I keep receiving notifications about purchases I never made. What makes it worse is how they deny tracking anything while literally sending me tracking notifications. They can’t explain it, can’t fix it, and don’t seem to care. Honestly, this has been one of the most frustrating customer service experiences I’ve had. Avoid PayPal if you value privacy, clarity, or actual support.

As far as paying, and receiving funds – so far I’ve had a good experience with Paypal - over the past nearly 2 decades. However, one of their “features“ the “buyer protection“ for purchases made from fraudulent sellers seems to be lacking in authenticity. I made a purchase for $78.27 from a company posing as Overstock.com, however it was a fraudulent business out of Hong Kong. Needless to say, the item purchased was never sent – and obviously not received, so I opened a case with Paypal.

Not that it will do any good as I'm just echoing the frustration, irritation, and overall disgust felt by SOOOOOOOOOOOOOO many others and their experiences with "Customer Support" from PayPal. I wanted some help with refunds, specifically the time frame for processing and ultimately receiving. I spoke with 4 different reps on 2 separate calls and got 4 DIFFERENT EXPLANATIONS. NONE of them made sense and when pressed to show me how they applied in the real world they just tripped all over themselves. Unfortunately PayPal is more of a pain in the a** than they are a benefit.

Paypal has sent me well over a dozen useless, irrelevant, unsolicited emails in just the last 7 days! No matter how many times I tell them, they will not stop! I consider this to be harassment, do you? I made the mistake of asking a simple question a week ago which Paypal could answer. I solved the problem myself with zero assistance from Paypal, and now they will not stop pounding me with pointless emails.

I reached out to PayPal as my package wasn't delivered despite tracking saying it had been. I was told to contact the seller, who ignored me. Then I was told to contact the courier who ignored me. Then PayPal sent me a photo of my delivery claiming it had been left at my front door. The photo clearly showed it had been left out on the grass near the road 80 metres from my house. I never found the package. They refused to help further as this was considered to have been delivered.

PayPal and their sorry customer support service is terrible. Very disappointed and will not use them ever again. I've been waiting for my money that was refunded on 11/2 and it has now been almost 3 weeks and PayPal has not put back into my account and the customer support agents keep repeating their responses like I'm a ** person and when I correct them on their responses they didn't listen to what I was telling them and just repeated over and over and that just escalated the problem. And then they tell you lies saying they are going to help you but do the total opposite and leaves you hanging and not even call back to even check on the status of your call or problem you called about in the first place.. Their fees are stupid and if you people want to go through the frustrations and bullshit with this business then have fun being angry, frustrated and outrage in anger because of their service.

Greed! Manomano Paypal wants $6.00 + fee to donate to God's Love We Deliver. I was donating thru Paypal and they want to charge a fee. So much for Paypal's humanity. Paypal should be ashamed. Really $6 dollars to click a key. And donating at that. Come on Paypal. You suck. Horrible.

Awful....Paypal sent my cards late, and when they finally sent it someone took my card out of my mail box. I was at home.. so I decided to close my account because it may be compromised. It's been over 10 days and I still haven't been able to close my account.. My advice to anyone who wishes to use paypal... Run the other way and don't look back...

Reached out to Paypal about device not working within 30 days. Was told to reach out to seller first and that I had until 4/26 if I could not come to an agreement. Seller never responded to my emails, so I reached back to PayPal as directed. PayPal then stated it is more than 30 days and they can't help me. Talked to customer service who just said the same thing even though clearly stated to reach out to seller first and I had till 4/26 to get help from paypal.

I have been using PayPal for 20 plus years and am going to cancel my account. I recently purchased an item outside the US and when I received it the item was not what they advertised. So I seeked a refund but after many weeks I asked PayPal to get involved and they refused saying the purchase was greater then 30 days old. That was not true as it took almost 30days to get out of customs. Anyway the claim was denied because of that. The very reason they're in business is to protect the buyer and they completely failed. Do not trust this company!!!

In addition to very high fees and total morons in the help center, I reported a scam supplier using PayPal and they block MY account instead of their scammer supplier. PayPal allows scam suppliers to operate but block innocent consumer accounts. Check out Trustpilot. It's common PayPal practice to allow scammers to operate, but block people who report the thieves. They are more interested in the fees they earn

Warning! I have been a PayPal customer for 12+ years. It used to be a safe way to shop online with confidence, knowing that you could easily dispute a charge. THIS IS NO LONGER THE CASE. They make it very difficult to file a claim and force you to jump through hoops with documentation. The final straw for me is the fact that they converted my paypal credit account into a credit card (unauthorized). Started charging my subscriptions to the card, so they do not show up in my paypal balance. Then charged me 32 dollars late fee on a 29 dollar missed payment. I AM DONE! CANCELLING PAYPAL! BTW, 1 1/2 hours on customer service calls, hung up on twice.

Horrible service with PayPal. Received an item that was not as described and is unusable. Tried to work out with the Hong Kong Vendor, but did not work. Contacted PayPal, which provided an address for return at MY expense. I did so and provided tracking. They responded that it was invalid, but it was not! I eventually got the envelope back, only to find they had moved which was stamped on the envelope. I provided that info to PayPal, but they still refused to issue a refund. So I lost both the product cost and the shipping—shame on PayPal. A vendor and PayPal scammed me.

Totally agree with every negative review. I was being charged for a monthly "styling" service. Whatever! I disputed the charge with PayPal and the company, and got nothing but scripted answers, no real interaction. Frustrating! I get a refund for one of the charges, but not the other 4. Why? Again, the runaround. Ask for a supervisor, the supervisor just happens to be in a "meeting". I ask for a return phone call. That was 4 days ago! The bogus company charging me has THE WORST reviews as scammers. Copy and pasted the reviews in my dispute. Still nothing! Basically, PayPal does not support their customers and their "Buyer Protection" means nothing as evidenced by my disputes and the obvious siding with the scammers! I used PayPal for purchases because I thought I was protected. Very disappointed! Closing my account!

No delivery of an item but PayPal won’t back me as scammer site had “tracking” to show “delivery”. It’s all part of ** scam. Multiple emails back and forth with seller is a black hole of run around excuses. And PayPal is no help.

Looks like Paypal is completely siding with fraudulent Chinese scammers. What a complete disaster and sham they are now, pandering to China. They no longer say they are for "BUYER PROTECTION", literally just was told that by a high ranking non english speaking manager and told to get my funds through my credit card company. They are asking for paperwork they know I don't have. GET THE HELL AWAY FROM PAYPAL IMMEDIATELY.

I do not understand how this company stays in business. I used it about a month for a short period and got locked down because I changed bank accounts. 18 days later, no exaggeration, I got back on and did one transaction and nothing else. I was so upset at them I just stopped using it. Fast forward to yesterday, no activity for two weeks and I opened it to use it again and it was locked down again wanting ID verification, my driver's license photo, which I uploaded 3 weeks ago and because I got a new credit card, not associated with PayPal, just a standard card they blocked until I verify that card. No ** way. So I decided to just close it. Well you can’t close it if you have lock down issues. There is no way o will ever do business with them again and I suggest you don't either.

They just straight up stole my money and permabanned my account. It was the first transaction I had used Paypal for in years. I sold some tractor parts. They essentially told me to go f* myself, and I was never, ever getting my money or account back.

I have been using PayPal for more than 7 years now. My account email (**). I mainly use it to receive funds from a Chinese based Freelance Company that does payments bi-weekly. I have incidents where my PayPal account was limited as some of the transactions were flagged to be fraudulent. However after providing the evidence to these payments and the company's details my account was reinstated and PayPal executives apologized for the inconvenience. After some time, the same thing happened again and I contacted PayPal and they were able to reinstate my account again. Early this month, I received an email from PayPal stating that my account has been put on hold and that I needed to provide more details on some specific transactions. I went ahead and provided the details, my account statement, and National ID so that the hold could be lifted and my account be allowed to transact.

This company is being used by scammers, their security is shitty to say the least. Some one used my Paypal account and spent $244. I am pissed and that's is an understatement. How do you have such shitty security when you need our business. Then the hold time is ridiculous. They have no customer service whatsoever. You call and you're on the phone for over one hour. What frogging business is this. Close it.

Be extremely careful when using PayPal anymore. The way the company is run now is completely different than it was years ago. I recently had a dispute over these auto charges that PayPal allows. They decided with the company and against me. I tried to do an appeal and was blocked from the appeal that I'm allowed to do within 10 days of their decision. I've been a customer for 20 years. I've also been a business customer of PayPal. The company that they sided with has over 1700 reviews and 56% of them are all about this auto withdrawal that PayPal allows. It seems like in most of the reviews. PayPal has always sided against the PayPal account owner and sided with this business based in Lithuania. Be extremely cautious when using PayPal anymore.

Terrible payment provider and completely untrustworthy. I have been receiving payments for my business via Paypal for years. I've received thousands of dollars and many, many payments over the years. However, Paypal has begun withholding payment. According to them, it only happens when you don't have a long record of use. I do. They say you need to have had at least 10 transactions. I have. They say you need to have received at least $300. I've received thousands.

Twice in all my years of using PayPal I disputed charges because I never received the product. Each time I provided sufficient evidence with emails and screenshots of non delivered items. Both times PayPal took the side of the vendor with no real feedback. If you use PayPal and need to dispute a charge don’t bother. They have little concern about the customer and more concern about the vendor.

If I could leave a review that had negative Stars I would I have been at sea!! Calling and writing emails to PayPal about fraud on my card and every day there is anywhere between 7:00 to 15 charges for $0.20.79 and has ran up over $180 in charges and I have contacted PayPal for two weeks straight and nobody can respond nor can a human respond everything is done by AI. They have no problem taking your money but make absolutely no effort to help you when it comes to fraud. This is the worst customer service I have ever experienced in my entire life and I am 53 years old. I am so disappointed and this is the first time I have ever left a review. this is absolute BS!!!🤬🤬🤬🤬🤬🤬🤬🤬🤬

Holding money 21 days after delivery of item. I can understand 24 hours after purchase to protect the buyer. I had confirmation of delivery and messages from the buyer stating all was good and they say no were holding your money 21 days. Boycott PayPal. 0 stars.

I normally use Venmo. I have used PayPal when a recipient requested it. In my last send to a friend (a donation), I mistyped an email and sent the money. Several mistakes here: I tried using PayPal after not using for some time; I used the app on the phone (where everything is harder to see); I was sending to someone I had never sent money to before, and mistyped one letter in the email. However, I did immediately verify with the recipient, and so I discovered the error and canceled the transaction, all within 10 minutes. All fine with that. But another wrinkle: I had thought I needed to put the money into PayPal first; and so I waited the entire 6 days (5 business days plus a holiday!) to get it, and once I had the money in PayPal, I sent it. Or thought I did…

I wish I could give it a half of a star. The first time I had a 500 $ charge. The second time just the other day it was a 110,00. Charge. I would NEVER suggest anyone to use it! I want it BLOCKED NOW AND THE PERSON THAT SENT IT AS WELL!

Liked Paypal until I got banned for no apparent reason. Tried to resolve but was not told why. Escalated to execs who are nonresponsive. Open a BBB complaint and lots of back and forth but they never told me why which gives you no way to explain. Awful company with no leadership.

I purchased my dream guitar by making an offer on a popular website. You probably have witnessed this, but when an offer is made, the payment info is locked in prior to the offer and, if accepted, the transaction happens immediately. I did just that with PayPal as my payment method. PayPal sent all my personal info to the seller for them to package/ship the item. They sent it to the wrong address!! They sent the guitar 1000 miles away.

I have had my account for over 15+ years and had someone steal money from my account for the first time ever. I reported it to them, trying to get my money back. They declined and said I made the purchase. It was a company I have never heard of and when I tried to look them up, Google said the page could not be found. I have been fighting with them for over a month and they keep turning me down for a refund and are still saying I made the purchase. I will not be using this account anymore and have moved the money I had left on there to another account. If this is how they choose to treat their longtime customers, then this is a company I don’t care to do business with. I just wanted everyone to know that if you happen to have someone hack your account and steal money, they will not give you your money back.

I suffered identity theft and subsequent fraud that involved my email/a PayPal account and the customer service reps could not have been less helpful if they tried. First of all, when you call, they have no authority to do anything about anything more serious than login/web use issues and so they just send you away with an email address to email. Then you email the email address and the people are so actively unhelpful it would actually be kind of funny if you weren't scared that someone was in the process of taking all of your money. It takes hours to get in touch with someone about fraud (someone could be causing serious damage in this time; it wouldn't matter).

We have a business and PayPal is horrible for protection of your sales, it lowers scammers to take advantage and pull money back from your account. We sold flooring to a customer and they picked up the flooring then put it as a fraudulent charge and we had proof of purchase and PayPal still gave them the money back.

I purchased Aerosmith tickets through PayPal. The concert was cancelled. PayPal is nothing short of criminal. I spent an unbelievable amount of time trying to get reimbursed. At first they gave me impossible instructions to follow in order to provide information they already had. After hours of complete frustration they finally said flat out they would not reimburse my $750.00. Period. That was it. My wife told me to contact Visa. I did and Visa reimbursed me. I would love to see PayPal go bankrupt. They are a miserable company with a ruthless customer service department. I hate them.

I am very upset with our company, I have called more than once, both your company and the company I am having problems with that had had no problems taking my money, but I never received my food or my money back. I'll call Customer service today and I had problems with the person working, your company and the other company have no problems taking money off my card so fast yet I have filed a dispute and all and I have not received my refund or am I getting anywhere with it at all.

PAYPAL= DANGEROUS. Let my child bill APPLE services to my account, Refused to retract the charge because APPLE is a trusted business. Cancelled ASAP after the customer service rep sounded like he was part of some scammer HQ from Indonesia.

PayPal has worked reasonably well over the 26 years I've been using them. They used to have an excellent shipping service for making discounted mailing labels - until about three years ago. Then they discontinued their in-house service and farmed it out to Ship Station. Domestic packages went through smoothly but international packages were routed through a New Jersey. I took my shipping business to Pirate Ship, a much better alternative. More recently PayPal is back to shipping in-house But retained their NJ handler which is completely unacceptable, and they do not offer an option to go directly through the USPS as they do with domestic mail. And trying to communicate this to them is impossible. Their customer service is moronic. I can't use PayPal Shipping for international mailing. And that truly SUCKS.

Went against their own policy and helped a foreign scammer scam me. Seller sent me one of two items from Chicago Illinois. A cheap replica of what I ordered and missing one item. So I open a case. Somehow the foreign company makes it so I have to return the item to China which would cost two times the item amount. Even though it came from Illinois. A clear violation of their policy. So i called them and they basically said "oh well, spend the money to send it back or we will close the case in their favor".

I was using my PayPal account I’ve had since 2017 to receive money from a friend I’ve known awhile for some work I did for him. He send me one payment for $88, which cleared the same day, and another on November 1 for $1,012 that took 7 days to clear, which it finally did on 11/7/25. And the funds, $1,012, were showing as available in my PayPal account. I attempted to withdraw my newly-available PayPal funds to a linked bank account like I’d done before but was unable to.

Horrible! Blocked my account. Why? They are not allowed to tell me. Some activity they did not like. All I did was transfer money. Now I have 400 dollars they won't give me for 120 days! 4 months! That's bills that I can't pay on time. That's food for my little girls I can't buy. I called support and they said there is nothing can be done. I used my Chime account to transfer the money out if PayPal, and that must be the reason they blocked my account. Because that's the ONLY activity I did. It's so messed up and I want to use profanity to make that point but I won't. Paypal is bad and sucks!

I have been using this app for 6-7 years now and haven't had any major issues until the other day. I did a Pay in 4 and was approved and the application even stated the amount that was being taken at that moment (never have been declined) and they took the full amount from me! I reached out to customer service about this & their attitudes were pretty much "Oh well, deal with it. Our system is automated & the computer does the determinations so we can't do anything for you. Wish we could help" DEFINITELY have trust issues with using their system now! Very disappointing!!

PayPal allows companies to steal from your account! They side with the company that is taking money from your account without authorization! Poor poor service! How does PayPal let this company (Finelo) get away with taking money from your own account and does nothing about it!

This has happened twice now and I get banned for using my debit card in the town I live in, so if you use it twice in 10 minutes, they will shut you down and keep what's on your card. This, like I said, has happened twice and the first time they kept over 100 and the second around 15 Dollars.

I purchased an item online and turned out to be a scam. Filed a claim and PayPal denied my claim. Seller sent package using fake tracking numbers and didn't pay postage. Post office said package was undeliverable because of shipping charges. They said this was a new scam that sellers are currently doing. When I called PayPal after they denied my claim, they said I needed to provide a tracking number. The tracking number is fake; they still denied my claim.

PayPal calls an attempt of a refund, not being proof of giving a refund! It allows companies to just take your money and does not provide you with the documents of proof of their action when asked for it.

They have very poor transaction verification checks in place. I accidentally sent money to someone by the same name as my intended recipient, expecting that PayPal would have a secondary check of a phone or email, but they did not. Their customer support was very poor. It's all automated, and the people you speak to if you finally get to a human are not helpful. I will stop giving PayPal any business. I recommend others to check out more secure sending platforms.

Paypal allows fraudulent charges for unwanted online "subscriptions" initiated by deceptive online practices. I signed up for a free trial and was charged for a subscription I did not request and was unable to cancel as the website said my account was "inactive." I sent the screenshot to PP verifying that their site WOULD NOT LET ME CANCEL. Paypal did not respond to my complaints and underhandedly allowed the charges with no response to my complaint and no email or notice of their decisions. JUST USE YOUR credit card instead. VISA provides protection and reverses charges of these types of deceptive subscriptions. PAYPAL wasted $60 of mine, and I will never use it again... DELETE your PayPal account, as they do not care about fraud and are just concerned about protecting their sellers.

Sold lots of stuff on eBay, most of the time the transactions went well, but when I sold an item that was in perfect condition, PayPal had a hold on the funds for payment, the buyer recieved the item, claimed it was bad, PayPal refunded their money, I never got the item back.... Never used them again.... so ** to PayPal. AVOID THEM AT ALL COSTS>>>!!!!

Customer service is difficult to contact. The app is hard to use to the point it is deceptive. They don’t care if someone has fraud on you. They will not help to resolve issues. Once a mistake is made it can’t be resolved.

Be careful if you have limited funds. Paypal has been keeping my money if the transaction fails. It's failing more and more, because their website is outdated. They hold the money and don't give it back. I now have to go to my back and open a case when this happens.

PayPal is actually one the most intuitive and well designed suite of financial services that I have ever seen or utilized. The issue many face is they do not give themselves the presence and time to realize how thoughtfully designed it is to be able to manage literally ALL of your money from dozens of revenue streams, if not more, from all across the globe. It's pretty awesome actually. Just take some time to clock on everything and read and it will all make sense.

I thought using a third-party company when I wasn’t sure about a seller was added protection. I was wrong; I purchased something from Ferlagimo I didn’t get, filed a dispute, which was denied because the seller had a bogus tracking number that said it was delivered. Even though it said it was delivered at 2:40am in the morning when there is no couriers open at time. I finally was able to get the seller to admit the package was lost via email. Forward the information to PayPal, they still denied my claim. Doing my own investigation, I found out PayPal knew the seller and its fraudulent tactics.

For years I was very happy with PayPal. But recently I tried a 7 day trial online which I paid from paypal for protection. I cancelled the subscription the next day, paypal is honoring their request for 199.00. I received nothing.

If I could give less than one star, I would. The shoes looked great. Ordered them, watched the tracking until they said they were delivered on October 6th - they weren't. I thought I'd give it a day or 2 because sometimes I get notice of delivery before it actually goes in my mailbox. By the 8th, I went to Paypal to file a claim because I had not received the two pair of shoes - they messaged me to "please wait" that they could make it right. I waited a few more days and when I didn't hear from them, filed with Paypal.

October 16, 2025, 9:27:10 AM PDT. I placed an order through PayPal for this vendor 广东文创科学研究院有限公司. I opened a dispute with PayPal because this vendor, 广东文创科学研究院有限公司, does not have a working website or an email address. This is a fake vendor. The vendor does not exist. I have not received the product after 4 weeks, and I have informed PayPal that it has not been received. To my surprise, PayPal closed my dispute in the vendor's favor after some crazy 20-day rule. I informed PayPal that they need to do a better job of vetting their vendors, and I have closed my PayPal account. Stay away from PayPal.

PayPal’s dispute resolution is amateurish at best. They provide no protection at all if you are dealing with a dishonest seller. After being a user for many, many years I am now terminating my relationship.

Paypal sucks. The process you have to go through just to use Paypal they want all your personal information to use their app and account. What a pain in my ASS!! I DO NOT RECOMMEND USING THEIR SERVICES!! I WOULD USE A BETTER PLATFORM.

Every time I order something through PayPal I get overcharged for taxes and fees. I always have to email them to bring this matter up and they apologize then return the taxes. This should not be happening. I feel like they do this on purpose thinking no one will notice. I shouldn't have to do this every time. This makes me not want to order from them anymore. I have very little time in my busy schedule to have to deal with this nonsense. PayPal makes it difficult to even contact them to take care of this..

It is clear that PayPal is pro-seller. I have learned to NEVER purchase anything using PayPal. Use a credit card that does not process through PayPal. Also, don’t waste your time on seeking PayPal assistance to resolve. I even submitted detailed proof of dishonestly. If I had used my DISCOVER without PayPal, I would have gotten my dishonest vendor purchases refunded in my favor. A purchase I made from a company claiming “Made in Texas” was shipped from China AFTER I cancelled the order within 5 minutes after the company added a $15 surcharge.

I used PayPal to purchase items because I thought they would have my back if something went wrong. Turns out I was wrong. Placing a claim is close to impossible because they have only certain reasons that can be checked and don’t allow for anything that doesn’t fit their criteria. I thought they were a trusted service but they aren’t. I’ve used them for the last time. Thanks for absolutely nothing.

Been using PayPal for a few months. It was smooth and interest is really until these days, I found out that they charging me more $280 for the interest surecharge, it was never like like those before and my balance was only more than a thousand, so scammeeerr. I am really disappointed and will never use PayPal again.

Four weeks in a row, I have had an issue transferring funds from PayPal to my bank. This week, customer support still can't fix the issue. To make matters worse, the support supervisor was exceedingly rude and tried to blame me for the issue. I've had PayPal for years, but will probably close my account altogether shortly after the issue is resolved.

While trying to pay my bill my statement customer service and the automated gave me different amounts. I guess it changed because they sign me up for a debit card that I didn't want. So I had to unwantedly cancel my account. They told me I could no longer opt out of the debit card because I didn't respond to the email they sent. I never pay attention to offers that I haven't signed up for. I would never use PayPal again in my life! You can't just sign people up for stuff and then tell them they can't opt out of it.

DO NOT USE PAYPAL. 0 STAR RATING. Opened a case against a seller for an E Bay purchase (non-delivery with concrete evidence) and for 2 months Pay Pal has been changing the reason behind my case, then denying my case, hanging up, promising to call back and never calling back, etc. Essentially they won't provide a refund, even though I have proven my claim. I don't understand how this company is allowed in Canada. It's a completely fraudulent company, especially when their user agreement has clauses that absolve them of any responsibility for providing a refund within 180 days of purchase at their discretion. The government of Canada should either regulate or not allow companies like this to exist in our marketplace.

PayPal is, in my experience, one of the most unreliable financial platforms available, and I urge users to find an alternative. ​My own recent experience illustrates their unacceptable operational procedures and lack of customer accountability. While I don't mind the standard verification process, what followed was a complete failure of service:

I have contacted PayPal over a dozen times, wasted countless hours speaking with representatives to no avail. I have tried closing my PayPal account, but they have refused to allow me to do so. They have been unable to provide me with legitimate reasons for keeping my account open. I have asked to speak with supervisors and they refused to provide me with the opportunity to speak with one. I can’t imagine that it’s legal for a company to prevent a customer for closing their account.

PayPal isn't Really doing a good job. Their Business isn't getting a 5 Star Rating from me because there doesn't seem to be who They say They are But they are gonna have to pay for What they are doing!

PayPal is NOT on your side when you need help with the seller! I was going to buy masks from zen aura. I didn't like their disclaimer at the end, so I left their website, even before it showed shipping costs. I got charged by PayPal right away, it showed a charge from fitody limited. I complained to PayPal, saying I didn't complete the transaction, but PayPal disagree. After going back and forth, 2 weeks later, PayPal said the seller sent the merchandise. I never received, so after 30 days, I complained again to PayPal. PayPal said the seller claims I received the merchandise. I saw no proof, no picture of the package at the front door or anything. PayPal CLOSED THE DISPUTE IN THE FAVOR OF THE SELLER!!! What a joke! I'm done with PayPal. Horrible company!

Piece of shit PayPal has yet to let me log in. It's been way over 3 hrs. This is too much BS to be going through. There's no way I would ever say it's worth it. Run people run. Then they close early. What kind of trash is this.

Wanted to buy a new TracFone with PayPal 4 payment. Credit always went through before this time. They had to verified with my bank. 2 days later nothing changed. Still verging I had almost $400.00 in paypal debt card balance. Going to close acct when I get all my money.

A customer paid us through PayPal. I received notification that I needed to supply their invoice, proof of purchase from my vendor, my photo ID, proof of fulfillment, etc. And they were putting a 21 day hold on the money. Now after 21 days, they are asking again to submit my proof of purchase through my supplier. My customer tried to cancel their payment within the hour of submitting it but wasn't allowed to due to the hold on my end of receiving the funds. I WOULD ADVISE ALL BUSINESSES TO USE OTHER PAYMENT OPTIONS/COMPANIES. PayPal is horrible!!

I was charged by a well-known supplier despite having no active subscriptions or recent purchases with them. I reached out to the supplier twice, and both times they confirmed they had not billed me for any products or services. I disputed the charge with PayPal, expecting a thorough investigation. Instead, they focused solely on verifying my IP address and confirming that autopay was enabled for the supplier. They never verified whether the charge actually originated from the supplier or a fraudulent source. I even provided PayPal with an email from the supplier explicitly stating they had not charged me—but PayPal continued to scrutinize me rather than investigate the legitimacy of the charge.

They have blocked my account for a month because a card in my account through Uber Eats and Door Dash that has not been active for two years. They continue to ask for proof that it is no longer active despite my repeated explanation that I cannot provide proof because I no longer have access as a dasher or Uber Eats delivery driver. I have been a loyal customer for years and I am highly disappointed and aggravated.

Very disappointed in this company. I’ve been with PayPal for 10 years and they can’t even ensure I get my money the same day from transfers if a card is connected already there shouldn’t be any issues. People working here have no knowledge of the difference between a business or personal account. Illiterate! You don’t give your personal name for a business account you go by the name on the account. It’s called “not getting scammed”. Don’t trust this company and ask too many personal questions. I was scammed by one of their employees and my information was in a database linked.

The first call I placed lasted 27 minutes. After being transferred twice and the third supervisor, I was transferred to the phone just made a constant beeping sound and then disconnected. The second time I called, they said that all the supervisors were busy and they would call me back. I’m not gonna hold my breath. The first supervisor couldn’t even tell me if I had a PayPal account. The second person couldn’t tell me my last transaction date. I wouldn’t suggest ever using PayPal.

High interest, don't show your percentage upwards 39% on purchases. Shows 0 balance but behind pay later app shows a balance. Never let you know about balance then goes late. Turns you into collections on zero balance then have to pay collections. I was a customer. Had no issues for 10 years now. Almost had everything paid off and this ridiculous thing happened. Never gonna be a customer again. All foreigners too, beware!!!

I used PayPal to receive rent from my tenant, and the transfer from their bank to my PayPal account has taken far too long. There were no clear updates or explanations for the delay. My tenant initiated the transaction on October 3rd, and PayPal is now saying the funds will be deposited into my account only on October 20th. For a platform that’s supposed to make money transfers easy and fast, this is really disappointing. I expected better reliability and transparency from PayPal.

I am reviewing the current customer service I received via phone. I was on the phone with Paypal customer service as a guest because I was unable to access my account that I had not used for a while. I had outdated information on my account making it impossible to access (retrieve password). I was unable to verify my account by all the ways presented. I talked with two very nice customer service people who tried to help me gain access to my account. (I give Elizabeth and John 5 stars.) I was listened to thoughtfully, questions were asked for clarification, several attempt were made to help me gain access and when nothing was working I was given an option I could live with. I am satisfied with my experience in that there was a resolution to my problem even if not the one that I sought after.

How to PayPal account. Sometime ago Started making purchases For parts of a truck, I was restore. After just a short time of using the PayPal account, they canceled it on me. They said I was making suspicious purchases. Truck parts. Yeah there's something suspicious about that. Today I find out my insurance company sent my bill to the wrong address. And I need to pay for my insurance by tomorrow so I go to the drugstore and I get a PayPal debit card. The guy at the store suggested it. Little did I know I had to go through all kinds of flaming hoops to get this thing activated. Which I couldn't get to work when I called customer service.

PayPal has had our account blocked for 30 days. We can't access our money. Their "resolve" buttons do not work and a red error message appears. We have messaged with their dumb bot for weeks. We have messaged with real people. We had a phone call with a very rude woman who had no intention of helping. If they no longer want our business after almost a decade fine, but help us close the account and return our money.

I used a PDF program and paid for the PDF I used. I never saw anything when I was up for a service. I never even got an email from PDFsimpli (so not use them) and after I paid them $1.99. And .99 for the PDF I bought, I was charged the next month for 49.95. I tried sending an email to them with the address PayPal had on the charge, but it was returned as undeliverable. What a rip off. Of course, PayPal wouldn't stand by me and refund my money. So I lost 49.95 and have nothing to show for it. You have to be careful with PayPal and watch your charges, or there will be some you never authorized like what happened to me.

PayPal used to be a company I used and recommended. Please don't use PayPal. They don't help you fight fraudulent companies like BeenVerified. I used paypal to pay a trial. They charged me for a service. I requested a refund because I didn't authorize it. They declined my request. I requested a real person and they don't have anyone, it has to be an email. I needed to tell them that there's no response or way to contact that fraudulent company. But PayPal is favoring fraudsters.

I give two stars because the 1st time I used PayPal for my business, it ran smooth for over a year. However, fees went up and before researching a dispute fully, they resolved an issue without consulting me (it was not in my favor either), although I had proof for the refund. I closed my account but decided some time later to try again. Within a week's time of handling my transactions, they are holding over $400 of my earned monies because they think I am fraud. Meanwhile, the client got my product, and I sent them my business license # to prove I was legit. Once this is all over, I will never use PayPal for my business again. I can't even send out new invoices for the orders I have currently.

For 2 different online purchases [Shein and Wayfair], the PayPal system bypassed my preferred method of payment (a credit card) and pulled money from both my PayPal debit account and a bank account on file. I removed my checking account and took all my money out of my savings to another bank.

PayPal is awful. They authorize illegal transactions at 3 am from merchants I never shop with. There's an Apple charge of $335 coming out of my account and I don't own any Apple devices. They are refusing to refund this unauthorized transaction.

I have used PayPal off and on for almost 12 years. I always end up leaving because they find some idiotic reason to hold my money. It's always at inconvenient times that end up costing me money! I like the fact they don't have as many fees as other payment processing services but this holding MY money without notice or good reason is crap! Time to move on again!

PayPal is convenient to use but heaven forbid you encounter fraud on your account! The customer service is horrendous! I felt like I was not being heard and I was given a "I don't care " attitude. I have closed my PayPal accounts and will NEVER use them again!!

I have a hearing loss so I have to wear hearing aids. The agent kept saying she will hang up on me 'cause I was talking too loud. She kept on saying am being incorruptive. They closed my account for no reason.

I'd give zero if I could. I was sent money and my account says "received pending". They have altered the available date 4 times on the account and twice verbally. Second call to customer service and after 39 minutes of reading their script, he tried to tell me it went straight to my bank and would be released back to PP then they will release payment. I asked for a manager. I was told there wasn't one, they'll say the same thing and then they put me on hold and hung up on me. The money was received per PP but not by me, which means PP is holding. It cleared the payor's acct a week ago.

Paypal. You let me down. Do not use Paypal unless you check the reviews of the seller you’re dealing with. I lost 585 dollar because of a lying company. Times are bad when you have proof of the seller shipping product back to themselves and Paypal can’t help you.

I had a customer that wanted to use PayPal to pay me for service rendered by my pilot car company. I don't really use PayPal by try to make the customer happy is the goal of good customer service and I didn't think it would be a big deal. Unfortunately I was wrong. After I sent the link requesting payment my customer tried to pay me but got a warning potential scammer message. Of course they ask me why I told them I had no idea and they proceeded to pay me. Now my money has a hold on it for up to 21 days. OMG what a mess I wouldn't recommend PayPal for receiving payments to anyone. I have been in business for over a year and have had 0 dissatisfied customers I do good work. I might be new but I have never scammed anyone in my life ever. Sending a warning scammer message to my customer and the hold on my money is unacceptable.

It is not what it should do, they are fake and fake merchants still can easily scam you. One of the merchants scammed me and I file a case with all proofs that I had, the emails, the transaction and merchants email saying they lost my product and they will refund me but did not, I filed a case and Paypal closed my case in scammed seller favor, when I called them they told me that if I received the refund then they will closed the case in my favor!!! Like WTF... If I receive my refund why should I even case on merchant???? I called paypal to discuss, the representative on call told me that, "Yes we know the buyer won't refund you and you won't get the product as well but we can't do anything, try to case on them with your bank account."

I have crypto currency on Paypal and I have been trying for weeks to transfer it out, but it just keeps blocking the transaction. I have sent crypto out before and it wasn't an issue, but now it just won't let me and says "Try again later". When I call customer support, they say that there is a "security flag" regarding my logged in session that is preventing it from sending my funds, but they are unable to fix it or unable to provide any information on when it will be resolved. They said to just wait for an indeterminate amount of time for it to start working again. Are you kidding me? How would anyone feel safe keeping their money on Paypal when they don't have the ability to move it and customer service is completely unable to help. Unbelievable...

Horrible, poor customer service. Stop outsourcing, these agents have poor communication skills, no resolution training. They hang up on people. The worst experience ever! Hope a different company starts providing a service like PayPal used to have.

Stick with Cash App- I added money to my account today and then went on the app and realized that my old phone number was on there- so I updated it and they locked my account. I sat on hold for 30 mins - got hung up on, then called again and they told me that locking your account is normal and it would clear eventually. I said "eventually?" She said yes eventually. What kind of joke is this? I just wanted my card info after they asked me a million security questions they were zero help. I am just dumbfounded about this. I put $ on my account for a reason... Now I'll eventually get it. Wtf

Paypal makes you wait forever to get your money. When the bank cleared the money, they still make me wait several days and held my money indefinitely. I would not recommend this business. Then they blamed the bank for the delay.

Worse company ever, they suspended your account with no reason, and if you have money, need to wait 180 days, they are scam, I sent the documents, my ID and they don't care, just send you the advice your account are permanently suspended.

I purchased running board for my 4 runner for eBay and paid through PayPal. The product doesn’t fit on my SUV and I returned back to seller. When I claimed for refund that was not issued and both parties denied. I work as a nurse that was my hard-earned money. I am canceling both accounts and advising other people be careful from these scammers.

Paypal actually allowed Medical Score to commit fraudulent charges TWICE on me! My bank investigated, determined MEDICAL SCORE WAS FRAUDULENT and my BANK reimbursed me. Now I have a negative balance on my PayPal account because they want me to REIMBURSE THEM for the fraudulent charge!!! LUDICROUS!!! Drop all accounts having anything to do with PayPal immediately before you end up in the same mess!!!

Ahhhhh! I'm so mad! I ordered something and clicked PayPal credit on 2 occasions. I have screenshot that they were paid by PayPal credit. But they used my bank account instead that caused 2 overdraws. I was never informed that they took it from my bank account instead. I feel like they should pay for my overdraft fees. But they refuse. I'm cancelling my paypal account. I was shoved l over the place trying to get it resolved. Taking over half the day. And they don't care. I'm done. You are not making more money off of me.

Struggling to process even something simple as a twitch sub. I pass subscriptions, payments, scale tickets thru here daily. Yet they freeze up on everything without notice an the response is to not use the account for 2-3 days. I literally use the platform daily in both my work an personal expenses, with an account separate just for them to catch all the static, an the response is to simply stop using them? Pathetic. Soon as I find another platform I can use to replace them, I'll have no problem not using them for 2-3 days.

First off very poor customer service. I deal in Google Reviews in my business and if there was such a thing as a ZERO PayPal would receive it from me. I gave them an address to send funds to. They sent it to a completely different address but because the names are the same they will not refund my money. It is their fault but they are considering this a family/friends transaction and therefore their policy does not assist me in getting my funds back.

The absolute worst. My PayPal account was hacked twice. When I called to cancel my PayPal account. They acted like I was at fault for PayPal, allowing my credit card to be hacked and then needed that credit card that was canceled and replaced to cancel their mistake. Use any other service. Venmo has the best customer service.

This is the company that never help the consumer with their transaction dispute. It happens, at least twice, when there is a charge posted to my account. All I got was "you sign the agreement with seller" which I never have, I filed complaint with BBB. Beware of PayPal attach the auto pay to your account. I contact customer service to close my account, they let me know that there are 14 auto pay to sellers (that I never heard of) to cancel. It is very difficult to close the account; I am still awaiting to see when I will be able to do that. I stop using the website and monitor my account and will follow up with BBB if it still not close.

I am writing to express my profound dissatisfaction with PayPal company's handling of my case, which was denied. This decision has resulted in a direct financial loss of over $500. Furthermore, the customer service representative I interacted with refused to engage logically or demonstrate understanding regarding the specifics of my situation. This has been a very negative and unresolved experience.

WORST CUSTOMER SERVICE, I opened a dispute because my refund was not posted. I provided the refund receipt from the seller and an email from the seller that showed the amount I was refunded, the customer service representative closed the case 3 times in seller favor. After being on the phone several times in 2 months period the PayPal supervisor in Philippines promised me a voucher but did not write any notes. Now case is open again and supposedly they will listen to the call and let me know if she had promised the voucher. This has been the worst experience of my life. I have been using PayPal for over 20 years and they are HORRIBLE. My credit card company would have solved it in one day. You have to talk to an AI first and it’s so hard to get a human, then when you finally get a human it’s worse than the AI, someone in India or Philippines. I HATE PAYPAL.

Ripped off for fraudulent transactions twice in a long time apart. They would try to take as much as they can of course. Drastic transactions tried for far away places in unusual ways to resell tickets or vacation.. Whatever. Years of using PayPal so transactions like this are pretty suspect. But filing a claim on paypal they just give the generic "nothing unusual", "it's you" copy and paste. So it's either unsafe using pay pal from inside the company or not and they don't care. They don't care. Don't give them your information, it's unsafe in their hands. Save money by not trusting paypal.

Big time scammers and fraud organization. Do not store any of your card details with them. You will have transactions from their hand in glove associates stealing your money . Also your account details are sold and you will have transactions using your cards from various parts of the world. (I had stored 2 card details on their site trusting them, I had 2 transactions from UK using both my cards and on thinking back I recollected this was the only site I had stored my card details.) Also I made a purchase from a site for a one time payment. I was shocked to see 6 transactions done every month for the past 6 months. (Unfortunately certain sites only have them as a gateway.) Do not store your card details or create an account. You can use them by paying by your card without storing details. If you make a mistake like me by creating an account or storing card details you will get to be a victim of money stolen. And you will not any support from Paypal.

Despite providing all the necessary documentation, PayPal handled my case in an inefficient and superficial manner. The review process lacked depth and seriousness, which led to an unsatisfactory outcome. It felt as though the evidence submitted was barely considered. This experience was deeply disappointing and has made me lose trust in the platform. I do not recommend using PayPal for any situation that requires reliable customer support or dispute resolution.

Some site from China was selling a product but turned out to be a scammer. Which required a payment of $99 via PayPal. They just mailed me empty envelope with a tracking number. After contacting PayPal and explaining the whole scam with the images, they classified it as a wrong item sent and still asked me to ship back the wrong item to the seller at my expense with the tracking number. Which I figured it would be more loss than what's already incurred. $100 scam is not going to kill me but I walked away with the feeling that PayPal is a scammer friendly rather than a fair solution in a dispute like this.

They let sellers scam customers out of their money left and right. I was sent a fraudulent item and PayPal did nothing. They advertise purchase protection but they cared less about my $350. I will never ever use them again. I have deleted my account and will stay away. You are better protected with your bank.

PayPal provides a useful pay in 4 options but has no actual customer service for solutions regarding the program. Not one customer service representative has any information on how the program works. I currently have 3 active PI4 accounts but then when trying the option for a purchase for far less than my available loan option amount I reason a denial reason of “Application information tied to unusual activity” but I can get no details of what the unusual activity actually is.

Done with PayPal. I would use PayPal when I thought the vendor I purchased from might be a little sketchy. I made a purchase, and unfortunately, it was from a Chinese company. About a week later, I get a tracking number. Tracking is done through "All-in-One Tracking." If you get a tracking number going through this company, you can bet you will never see your purchase. So I made a complaint through PayPal. They decided that my package was delivered. I have a Ring Doorbell. I checked my video; never delivered. Done with PayPal.

I had an absolutely horrible experience with PayPal. I run a handyman company and sometimes accept payments through invoices connected to PayPal. A customer paid me, and three months later PayPal suddenly took $500 back, claiming the customer disputed the transaction. I provided every proof and screenshot showing the customer paid, was happy with our work, and that this was a clear scam. PayPal’s response? They don’t care. “The customer is always right.” This is absurd. We did the job, we purchased the materials, and got scammed — and PayPal sided with the scammer. I’ve deleted this awful service. PayPal is a horrible organization.

PayPal sucks. Been on hold for more than ten mins. because my card is was locked yesterday because the guy didn't know what he was doing. All I wanted to do is add my card to my new phone. Now today I try to add it again and here I am on hold forever. Choose something else. I know I will after today.

I was an 18 year PayPal user, and fortunately I have never had to file a dispute until recently. Upon filing a claim, I provided PayPal with information they requested, screenshots, seller information and more. Despite an overwhelming amount of evidence, PayPal chose to side with the seller. If I had to guess, they had AI scan my documents, and reject the claim instantly. I will never be doing business with them again, and no longer trust this company.

PayPal is the worse. My girlfriend can't even send me 4 bucks and 9 bucks and they gonna put it on hold for 2 stinking weeks. PayPal sucks. Absolutely the worse app I've ever used on my entire life. I'll never use it again.

PAYPAL has gone into the toilet on several fronts. Their customer service is very difficult to navigate. Disputes are not handled in a timely manner. Today they informed me I am PERMANENTLY BANNED for abusing Paypal. What? I was the victim of someone hacking my page and something to do with Crypto Currency. I am the one who reported it. YET, I am treated like a criminal. They seized my savings account and canceled my credit card. They say they have the right to withhold my money for 180 days. I will consult an attorney to see if this is the case. I have done nothing wrong. Do NOT use paypal if you value your money.

I ordered a PTZ camera from Vikery Club. The first one I ordered was through Amazon. No problem. I needed a second and a second camera was only available directly from the manufacturer, Shenzhen Weikerui Video Technology Co, LTD., using PayPal. When no camera was available I requested a refund. After waiting months, I receive an email from intl.paypal.com - note, that is PayPal, not the customer - in Chinese characters. Google translate indicted I press the button to receive my refund. I do.

Been trying for 4 days to pay on my account that I got scammed out of $400 that Paypal won't stand behind me on, and I've gotten NOTHING but a runaround and put on hold for almost 30 minutes at a shot. Can't close my account until the negative balance is paid, but there's no way to pay it without holding for hours on end. After 23 years of being a paypal customer I am done.

Another company that outsourced to the third world and has zero understanding of how retailers work in North America. Don't bother. My evidence was extensive including photos and false advertising they understood nothing.

I've been a customer of PayPal for over 20 years. I purchased an item using PayPal in June 2025, product did not show up. Contacted PayPal and opened a dispute providing email documentation of purchase and seller's promise of delivery. Over the course of 3 months PayPal did nothing to support or advocate for me as the consumer and PayPal customer. After ~3 months PayPal sided with the seller and declined my dispute. Rather than PayPal requiring the seller to provide evidence of USPS delivery they accepted the sellers tracking number from an oversees shipping company that does not deliver domestically in the United States.

I carefully set preference for which account to pay several Alabama power bills out of..and despite me setting one account they took the money out of a different bank. Setting preferences is difficult to start with..never a listed option. After 2 tries got call back from Joy in CS..said the individual business was set to come out of the other account..but changing that not an option. Couldn't remove business from my set accounts list. Had to remove all linked cards. Won't use PayPal to pay bills any more.

PayPal is a con. They find who got money, lock their account and draw interest on my money while I do with our. they lock my account up for suspicious activity and there was only one transaction made on account

PayPal is garbage. Does not cover scams at all. Clearly ordered an item and was sent a low quality item that is nothing like what I ordered. They refuse to refund under buyer protection. After 12 years with PayPal I cancelled my account.

We placed an order online for a $4 pdf. Within a short time, the merchant made 8 more charges totaling almost $20,000, maxing out credit cards and moving on to others on our PayPal account. American Express immediately canceled their charges but our other card hasn’t totally yet. They are trying so won’t add their name. PayPal, on the other hand, was notified and almost immediately sided with the seller and did not notify me as to when or why they made the decision. I appealed, but they will not connect me to an agent. The AI on the phone tells me they need more info, but the resolution center has nowhere to do the upload.

They are the worst service in this area I have seen. Use any others if possible such as WISE or Western Union, just never PayPal since it might not even work and you lose the money. I sent money to a friend whose account was then blocked immediately so they wouldn't unlock their account but then also not return my money as it was sent as friends/family so I guess paypal just keeps it? On top of the terrible service their fees are huge and it is the most expensive of all the service providers with the most mistakes and nearly no customer service. They overly rely on automated services and if you go through the process to talk to a person by phone they can't actually do anything anyway.

PayPal is a bad place to have account with. They don't take care of the customers. Person tried send me money that I don't know and then try later trying to say they want the money back and PayPal is not want to take care of everything and take the negativity off my account. The customer service is bad. They don't listen to the customers. They don't care about their customers.

I have a Paypal account for years and loved it but things have changed. I purchase for my patio table and 2 chairs which no table came. Reached out to where I ordered from. Was told they would credit me $30 when I'm out $248 so I reached out to Paypal to sm if they could help. This has been going for over 2 months with no luck.... Very sad. I was a good customer! So I paid $1400 and will be closing my account due to the way this matter has been handled.

PayPal makes unfair dispute decisions. I filed two dispute cases because I didn't receive the services. All necessary documents were submitted to prove the missing items. All cases have been granted in favor of the sellers, and I lost my money. Very disappointed.

I've been a loyal customer of Paypal since 2001. Never had a problem. I recently ordered an item that I never received and when the seller refused to reimburse me, claiming it had been delivered, I submitted a dispute. Paypal sided with the seller. I DID NOT RECEIVE THE ITEM. Why would a loyal customer with no previous problems suddenly lie over $23? The seller told me to "look in the bushes". I'm done with you, Paypal.

PayPal's customer service is horrible. Good luck getting past its 'AI' bot. After using PayPal for 10 years, without issue, we were suddenly informed that they wanted to review our account. Now we can't transfer funds out of Paypal that are being deposited there from customer payments. Paypal will accept the funds, but it won't give us access to them. We've provided the information asked for, but PayPal's review of it is in a black hole. There isn't a way to check on it. Very frustrating.

DOCUSIGN system interrupted on middle of signing documents and forced to complete payment, which I did via PayPal. Today they charge third time because declined PayPal payments, as soon as visa card added, they charged me again for the same amount. Case on PayPal and DocuSign created, they contact me today via phone, pointed that I updated subscription, which I never requested.

This is scam company. My friend sent me money, I was trying to receive it. They blocked my account permanently and kept money for 180 days. I told them ask the sender, if I am legit or not. They refused to ask. Instead decided to hold my money. That means once you give them money, they will just keep it.

I’ve been a PayPal customer for 10+ years. In July 2025 I told multiple agents I am a person with a disability and asked for basic accommodations (permission to record calls for memory support and escalation to a supervisor). Calls were abruptly disconnected or left on silent hold, and escalation was refused. When I requested my data in an ADA-accessible format, I received an unstructured “data dump” with no explanation. Follow-ups to Legal and DSR returned auto-replies that the inboxes were “unmonitored,” and the Executive Office later said another team would handle it and it could take up to 30 days—without committing to the formats I specifically requested.

Paypal is crooked. They allowed a crook to open an a credit card account in my name. And then they paid it with my money. Then after I finally got their attention and got the card deleted, they refused to give me my money back. They claimed they can't take proof over the email and they want me to snail mail them the proof. Then they claim they never received it. They are another of Elon Musk crooked company!

Just horrible! They can block your account without any availability to get your money back. Unbelievable this kind of company actually exists! My account was restricted and money frozen. Tried to contact customer service many times, no one answer my questions.

I do not know from what part of Indian PayPal hired their new agents, but they are not trained. I have weird situation where is my case under review and every time its date of resolution date is changes and I have to wait more. I faced situation when agent ate during our conversation and for my last 3 phone calls with request to transfer me to the manager, response was: "Oh, manager is busy," another 2 times I put on never ending waiting. From top notch PayPal become nothing to me. Transferred all my money from saving account to the different bank. Can't trust them no more.

It's a black hole of chatbots. There is no I in their AI. The staff, if there is a staff are automata. They ruled against me in a charge that I never got the service. I have documents showing there is no account yet the company billed Paypal and paypal paid. They won't give me the time of day and say things like sorry, or call your bank. WOW. Done with PP.

My son passed away from an aneurysm. He has a podcast channel with PATREON. PATREON then sent the money to PayPal. Notifications were left in his account showing that a large amount of money was sitting in his account. I sent all the necessary documents to PayPal. The Royal Bank of Canada set up a deceased account. Proof of death, proof showing me as the sole liquidator as well as numerous documents were sent to PayPal. It has been over six months and I still haven’t gotten anywhere. My experience with PayPal has been absolutely dreadful. I have kept all of the correspondence. Now I am going public.

On July 24, 2025, PayPal permanently limited my account without warning or explanation after 25+ years of good standing. Despite multiple requests, PayPal refuses to either explain their decision or close my account to remove my personal information. Timeline of Events: April 21, 2000: Created PayPal account in good standing. July 24, 2025: Account permanently limited via email with vague "high risk" explanation. July 25-August 2025: Multiple customer service contacts requesting explanation - denied. August 2025: Filed complaint with Illinois Attorney General. August 25, 2025: PayPal responded to AG with boilerplate letter refusing all requests

PayPal has stolen off me on several occasions. I have sent them more identification than I should have sent anyone. They have lied to me time and time again. I hope they get shut down. That's what they deserve. Anybody that is affiliated with PayPal in the future? I recommend you do not use. These ** are taken us for everything. We got don't let him get you too.

This is a joke. They won't return my money after they promised me. They are stealing. Don't recommend to no one. Cash app is way better. I've waited a year after they promised me my money back. This is not fair.

Terrible customer service!! Tried to make me double pay for an ebay transaction that had cleared my bank and Paypal never updated their site and my account was in the negative. Called and the representative was rude beyond words, tried to mute the call but failed and I can hear her ridiculing me to the people sitting next to her and laughing. I demanded to speak to a supervisor and she put me on hold for over 30 minutes and at 40 minutes I gave up and called back. Spoke to someone with a brain and he verified that it was cleared and their system doesn't work properly. The way I was treated is nothing short of despicable. I am cancelling my Paypal account after 25 years.

Be VERY careful when disputing a purchase. First they want you to try to settle with the seller,. You can try all month long to do that, but watch out, after about a month Paypal only gives you a three day window to escalate the dispute by contacting them. Miss that window and it's all over for you. You will lose your time and your case. They promise reimbursement, but you must first jump through hoops to get it.

PayPal holding my money hostage for the second day with vague responses of technical issues. Infuriating and I suspect illegal. Customer service just reads the same sentence from script and will not help in any way to resolve.

PayPal is the most difficult online service I have ever dealt with. I made a mistake and made two payment (Total Amount) on a purchase. When trying to get a refund the made me wait two days and then call back and as again for a refund. But here is the catch, they can transfer monies out of you bank account but will not transfer the overpayment back to your bank account. It's all a plan to hold your money. But they will send a check for the refund that takes 7 to 14 days to receive.... Just more Paypal BS. After I get my money back I will totally close this mastercard and never use paypal again. Buyer Beware!

I tried to cancel money I sent to someone and wasn’t able to. PayPal told me I would need to dispute with my bank. I did. My bank gave a temporary credit that they took back. PayPal said I was given a duplicate refund and took 50 from my account to make it negative 50. I sent my bank statements for 5 months period like they asked twice and never heard back. They stole 50 from me and won’t even give an explanation. The last call they said “your bank took the 50 when you disputed it but only gave back 40”. Meanwhile my Bank statement says $50. Anyways I closed my account because of never getting anyone helpful on the phone for a year I am done. Just warning others of this. Don’t dispute with your bank or you will pay the same amount twice.

PayPal was great for about 10 years. Now they are pitiful with the worst customer service I've ever seen in any industry! I spent 15-20 hours on the phone with them last week!. For 8 days I had $1,200 in my PayPal account and it would not let me transfer it to my checking account! Money in PayPal is not federally insured! I spoke to 8-10 reps and got a different answer from every one of them and none of them understood what my problem was. Usually they told me to check again in 24 hours or else they said they would have somebody call me back in an hour and they never would. NEVER USE PAYPAL!

When opening a PayPal account, please keep in mind the potential challenges you may face. I had a troubling experience with them; several transactions were disputed automatically, even after my financial institution canceled the disputes about two months ago. I am still waiting to receive my money back from PayPal, and it seems there is nothing I can do. Therefore, I advise you to be cautious and consider other companies with better customer service than PayPal.

Stay away from PayPal! Their poor rate aside they have put my payments on hold for more than a month and I have followed up several times without answer! They didn’t bother to explain why it has happened! To me they are after their own profit without supporting their clients,

I've given PayPal two chances to prove that they are a reliable and secure company. Disputes with them are not investigated timely, properly and thoroughly. Uploaded evidence is ignored. I disputed a transaction because I never received the product. There response after 30 days was the transaction was processed correctly. I never said the transaction wasn't process correctly, I said it wasn't fulfilled. I never received the product. What kind of investigating are you doing, if you don't read the evidence supplied.

PayPal allows crooks to rip you off with no recourse. There are countless corrupt sellers who have a PP logo on their website which makes you think that they are legitimate but they are not. Beware of purchasing anything off of Facebook that encourage you to use PP. PayPal facilitates the sale of counterfeit gold and silver US coins which are a felony to own or sell. They should be held accountable.

The customer service is extraordinarily awful. You verify Who You Are last four of your Social your name your email yet they won't give you your account number. I'm closing this account. They are the worst company to ever deal with. Don't use PayPal.

Do NOT get PayPal Credit through Synchrony Bank. They stopped sending statements and force you into using email or app to track your account. It's also kept separate from your normal PayPal account so it can be a bit confusing when trying to review information or figure out the payment plans with deferred interest (like the amount you need to pay to meet the requirements). I decided to pay it all off to avoid the issues and payment was received on a Monday (due date was on a Sunday) and they then charged a late fee and interest. I called to ask them to remove it, and they refused. I therefore closed the account without paying the $50+ amount they wanted. They have since hammered my credit rating so you should definitely avoid this offering from Synchrony Bank.

I do not recommend PayPal. Hold funds for way too long. Processes take forever, and interests are too high. When you have an issue and try to chat with a live agent, they have you waiting forever and then suddenly they hang up on you. This is why I closed this account, because I’ve had enough. Top it off, they charged my an additional $45 for interests fee, when I had already paid the full amount! Anyways, $45 is a small prize to pay, no more headaches, bad customer service, and definitely not ripping me off anymore! I DO NOT RECOMMEND PAYPAL TO ANYONE!!!!

My mother passed away and I have been trying to close her account for over 30 days now. They keep telling me to send an email and I have 4 times now with no response. They say they cannot communicate with other departments. Terrible service. I won't ever be using PayPal again.

In an attempt to pay down my balance I paid a four hundred dollar payment when only a 65.00 dollar payment was due last month. As a reward PayPal lowered my account limit to UNDER my total owed so now I will be charged overage fees. Thanks pay pal! Cutting this card up!

Paypal would not help when I was frauded. I filed a complaint right after I hit pay...I did dispute online and called. I spoke with Greg and even advised him I was recording. He said paypal would hold charges and wouldn't let them go thru. They did not hold it and now I'm having all kinds of problems with my checking account. If they weren't going to hold, I could have gone thru bank and that route. By the PayPal rep lying, things are now a mess.

On 3/18/2025, PayPal took it upon themselves to withdraw $1,000 from my husband's PNC bank account for what they termed as an 'automatic reload'. 1- I am the only owner and user of MY PayPal account. 2- My husband has never used or even has access to MY account. 3- PayPal somehow acquired my husband's bank account number and STOLE the $1,000. 4- My husband doesn't even know what PayPal is and/or uses PP, Venmo, Zelle, etc. EVER. 5- PayPal even admitted in an email that the money was an unauthorized withdrawal. 6- They did refund my money MINUS a $15.00 service fee! 7- PayPal has sent me over 25 emails requesting their money to be paid back to my account. 8- They sent my 'debt' to a collection agency. 9- I even wrote a well documented letter to the CEO of PP in San Jose, Ca. NO RESPONSE. 10- I have been attempting to rectify this issue until today. I cannot tell you all what a NIGHTMARE THIS HAS BEEN. I am closing my PP account ASAP.. PLEASE BE BEWARE OF THIS FRAUDULENT COMPANY. PS: I have all the documentation to prove this disaster. dD

I tried to set up a PayPal Business Account, and the experience has been extremely disappointing. While setting up my account, PayPal temporarily blocked it and asked me to verify my identity. I had no issue logging in, but their verification system would not work properly. I called customer service for help, and the representative I spoke with was yelling at me, even though I explained I could hear him and just needed help with the verification process. After some effort, I was finally able to figure out their system on my own, took the required photo of myself and my ID, and continued the setup. However, before I could even finish, PayPal permanently deactivated my business account.

PayPal has had my money since August 10th 2025. I have been lied to. I have been called a liar. I have been hung up on. I've been smirked at. I've never felt so humiliated or frustrated in my life. I've never seen such unprofessionalism in my life. I find it hard to believe that they allow their employees to lie to their customers. Long-term customers. Been with them over 3 years. I sent my aunt $700 for whatever reason PayPal would not allow her to have it $190 of it. I sent it from my PayPal to her PayPal. PayPal was trying to refund me $700 she didn't have $700 in her account because they let her have $190 of it. One of the lies was if she put $190 in her account that I would get my money back immediately the next day 24 hours after she makes the deposit. Didn't happen. I was told once that she got the money and she must have spent it. Not true.

Paid for product through PayPal to protect my purchase. Product never arrived. PayPal won't refund. Worst thing they ruled in favor of evidently their scam partners. I would never recommend anyone to use PayPal. Worthless.

PayPal doesn’t disclose interest fees on statements like other creditors. They might have before but stopped. No customer service, nothing has changed. Ai bots don't understand. They do this for obvious reasons but it’s breaking fair credit laws. Won’t fix this. Even due dates are missing statements are hidden but the worst is non disclosure of interest fees like other creditors show in statements Abd o4 activity.

PayPal is an absolute joke. I used them to buy an item on AliExpress. The product was garbage, so I tried to return it. AliExpress flat out refused, even though they advertise “fast and easy returns.” Total lie. So I turned to PayPal, thinking their so-called “buyer protection” would have my back. Guess what? They denied my claim without lifting a finger. What exactly am I paying fees for? Their protection is nothing but smoke and mirrors. If I had just gone through my credit card directly, this would’ve been resolved instantly in my favor. Instead, PayPal sided with the scam seller and left me stuck. Bottom line: PayPal does not protect buyers. They’re a fraud, a waste of time, and a company I will never trust again. Stay far away. #PayScam

Simply sucks. When I used my credit cards to pay directly and disputed charges, the credit companies had my back. PayPal did nothing. I never understood what the benefits were when using PayPal vs using credit cards directly. Now I'm thinking they're indeed even worse than using CCs. RIP PayPal!!

PayPal in my opinion couldn't care less if a seller is a scammer or not. I was frauded and filed a complaint with PayPal. They listed the seller as a certified trusted seller of PayPal. Come to find out the seller was using rotating web addresses and not sending their product out. PayPal ruled in the sellers favor even though no product was ever delivered. Don't think you are safe using PayPal you definitely are not in anyway protected from corrupt vendors. Just cancelled my account with them!

PayPal has been horrible to work with. Twice in the last month I have had issues with refunds. The first time it took almost a month to get a refund and now they show they refunded a transaction but it never went to my bank account and they want me to again wait weeks to get answers and such. Their complaint process is a joke and they can not get their act together. I am thinking a news story may get their attention.

False advertising about $50 rewards you get for using PayPal to pay for subscriptions! This is a SCAM. We have paid for Hulu, HBO MAX and Sony Playstation and they refuse to honor or give us the rewards!

Tried using this app to purchase concert tickets from Tickpick for a secure payment method and they said there was a problem on their end. Try again. After a few attempts my Money in my Bank accounts and Credit Cards was put on hold and pending and I still don't have the concert tickets. Both them and Tickpick have no record of the transactions but 4 days later my money is still in pending status at my bank. They are a fraudulent business.

Poor support. Paid for a product with PayPal to protect my purchase. Product arrived without all the parts. Company offered $5 but would not send the missing parts. Contacted PayPal with photos & emails from the company. PayPal talked to the company & will give me a full refund if I pay to ship the item back, which will cost almost as much as the item. What kind of service is that? No service at all. Use another payment company, I certainly will.

I got withheld 427 USD without a chance to withdrawal the money neither return it to the sender. It was just sent money for a stay at my house. And now they got the money for themselves for 180 days. They treat users like sh$t.

PayPal refused to refund my money for an item that was never delivered to me. They made me jump through all kinds of hoops to prove this. I had to get letters on letter head from the post master and the mail carrier. I provided every single piece of proof they ask for and they still refused. I even proved that the Chinese company used a fake tracking number. PayPal does not protect its consumers against scammers. I will never use PayPal again and I would advise others not to.

The app is very unreliable. I try to add my savings account through my bank and it kept saying error so my only option was to do the one to two or the 2 to 3 business day option and I did that on a Thursday. It is now been a week and five days. The app claims that the money has been transferred to my bank, but I called my bank and they cannot see the transfer. Now I have to wait for PayPal to open in an hour and 20 minutes For for them to figure out their issue because they also told me they would send me a transfer number for me to track where the money is through my bank, but that would take 24 to 48 hours to get sent to my email and it was never sent.

This is the absolute worst business available to consumers. When I called to speak to customer service, these people lied and only told me what I wanted to hear to avoid my dispute. Then directed to a manager, she was rude and disrespectful. People do not feel and think you’re secure using PayPal. Please avoid the trap I am in with PayPal.

PayPal went downhill badly! I needed to send my son money from Canada from a US bank account in Canada but I could only send Canadian funds that PP converted. The transaction cost me nearly $40 even though I already had US. I appealed to PP but they don't care about my loss. Worse than that try calling their customer service? They have automated service that is impossible to communicate with with to resolve issues. My advice is change to Google pay instead. I'm done with PayPal!!

I want to file a dispute. I have NEVER had such a difficult time navigating a simple affair!! Customer is already frustrated by a FRAUD that occurred.... then Pay pal ADDS a complexity to the issue!!!! Once this is finally resolved.... positive OR NEGATIVE, I will NEVER buy any goods that require a paypal payment!!! NEVER!

Paypal is a joke. Never send money through Paypal. I had someone send me money 2 different times for a job I had did. Well the first time went through great cause I owed them 65 bucks and that way they could get their money. (Whole 'nother story 'bout why I owed them) Ok the second time I thought it would be just as quick as first transaction. Nope. Boy was I wrong. Customer service has no clue where they even are in this world and sound like they stoned. Useless to say they was no help. I even wrote them, called them several times to get a well idk answer from all them. So long story short I lost my worker 'cause he wanted his money and I still can't pay him cause Paypal has my money... DO NOT USE PAYPAL!

PayPal has continued to double charge. Customer service was short, not attentive, made it clear she wasn't going to help me with charges or look through my account to provide answers to many charges fraud. I removed every account from them so that should put an end to that. The app is hard to navigate. Very confusing. I have a PayPal credit card and I spoke with 6 people about an issue and nobody knew what was going on. I am breaking all ties with this inhumane Company. I have made payments to my CC but it doesn't show up leading you to believe the steps were not finalized. Then make another payment just to find out the first one went through ok. I'm done.

Well they are protecting the people whom are scammers. It's crazy. Just tired of the same old thing. I have deposit with them but gonna drop soon. I am just tired of the same thing. Nothing but bull well why should I use all these letters. For what. No money back but stuck with scammers like you protecting them.

Horrible, horrible, horrible and most terrible horrifying experience from PayPal. One person took 425 dollars from us and failed to provide service, we disputed the claim and provided all the evidence but paypal refused to give us back our money. This person (Jeremiah **, owner of Takeoverlandscaping) is a convict and criminal and was arrested more than twice. We provided proof of all the people he has defrauded and still paypal did not review any documents, the people in Philippines were lazy to read through any of that and they just closed the claim. I had to be on the call for several hours to talk to a representative. Paypal service is terrible. We filed the claim in May and it took them 3 months to give an answer, there was no phone number to contact. The people in Philippines did not talk english and it was hard to understand them and they provided terrible service

Long ago, PayPal was a safe way to pay for online items. Not anymore. Now, PayPal takes the sides of offshore con artists and leaves you high and dry. I bought something online, and when I didn’t receive it in a timely manner, I opened a case against the charge. The crooks said it delivered…. that’s fine. Tell me when, by what carrier and where (my address) and I’ll deal with it. No support information. Nothing, except they sided with the seller (crook) and the case was closed. And this isn’t the first time…. but it’s certainly the last. I canceled my PayPal account and will never use it again.

Was charge $100 for an unauthorized subscription. I call PayPal and explain the situation and that I wanted a full refund, they submitted my case and in less than an hour I received a response stating that my refund was denied because I receive the product (go figured). Never had this problem when I do transactions through the bank, but since is PayPal, I'm screw. PayPal does not care about their customers. My recommendation is; if you want to used PayPal, make sure your transaction is not more than $20, in case something goes wrong, you had only loss a small amount.

Probably THE worst ever!! Customer service will never come to your rescue. No one here will help you. No one even understands the concept of help. They read answers off of a piece of paper and can’t figure out anything other than what is written down right in front of them! I ended up having to pay them two times because no one understands English or basic math. It was $87, so it wasn’t worth the aggravation on my credit, which is the only reason why I paid it!! Horrible, horrible, horrible!!

If I provide photo evidence that I have not received an item, how do you come to the conclusion that I did in fact receive the item and it’s not with me? Absolutely horrible company. They clearly can’t do an investigation properly.