PayPal Reviews

I’m a first time user of PayPal Pay and I’ve had a very disappointing experience. My first purchase was at CVS counter purchase and was very pleased. The second was at CVS self checkout with no hand scanner so was unable to use PayPal Pay. Other purchase attempts, WalMart, Aldi’s, Publix where complete failures with none of those merchants ever knowing about PayPal Pay and not accepted. So, the PayPay pay anywhere commercial of pay anywhere is just wrong.

I’m still waiting for my funds to go back into my account that were taken out before the order could submit on the merchant end 9/29/24. It was said that it would go back into my account within 72 hours. I also called. They guaranteed Monday 10/1/24. Money still not in my account so I called again and now I’m being told it will be within several minutes to 24 hours. If not 24 hours then anywhere between 5-7 days. Well fast forward to today 10/2/24 and it’s still hasn’t been deposited back so I’m assuming it’s going to take longer but I’m almost certain I will have to call back for further assistance and a possible appeal.

So they claim these payment were sent to State Farm yet I have had state farm agents on 3 way calls several times and told Paypal they do not have those payments but they still refuse to give me my money back.

Don’t use PayPal! They don't stand up for you. I bought an item and when I received it, it was the wrong item. The seller would not respond, so I filed a complaint and PayPal said that I had to send it back at my cost. So unfair. I lose money for something a seller did. PayPal is losing customers because of this. The seller is a scammer and know this, so they just sit there until PayPal gives them your money, for something you didn’t order. Don’t use PayPal!!

They don't allow friends and family payments if you have a business account, and they hold your money randomly. Their fine print says they can fine you for "misinformation" and take it straight from your bank account! What does it mean? That they are spying on users? Is this even legal?

Paypal refused to cancel a pending payment when informed that the business was fraudulently imitating an authentic business. I called them within 10 minutes of making the transaction. They are beholden to merchants. Policies are unfriendly to consumers.

PayPal is an IMPOSSIBLE company to deal with. If you have spent a large sum on something, do not receive the product, and open a dispute for the charges, you'll will be gravely disappointed. No humans work at PayPal. Trying to use their phone service is futile because no one will answer. The AI-based "assistant" is utterly useless, and any mistake that is made in the PayPal system cannot be corrected. This is probably THE WORST company we have ever had to deal with. If a product is not available on Amazon, we're simply not ever going to purchase again. Amazon customer service is 1000% better, and it is possible there to eventually speak with a real human. PayPal is full of egregious errors and glitches. Absolutely horrible.

They held payment to me for no reason. When I tried to connect them, they sending a link to communicate which did not work. They do not have 24 hour customer service. Very difficult to get a live person to talk.

I am a content creator and Twitch streamer. I utilized PayPal through Streamlabs to accept tips during my live streams. $700+ dollars was accept but "on hold" for 21 days unless I accepted the payment (which wasn't noted anywhere on the website. Had to do my own research) so after accepting the payment it then said I can have MY MONEY in 7-14 days. Which is complete **. They take their fees and I have to wait for my money. Their lame and irrelevant excuses of "new account" "we need more info about your business" in order to get your money is pathetic. It's 2024. There's so many other money services better than this. I reached out to an agent and they were lifeless and short. No intention to help or resolve to keep a customer. Find another money provider.

I have been a customer for over 20 years. They are horrible and continue to get worse. Never back you up anymore and are very rude and short. Shouldn’t be in business anymore. You call them and they have an excuse for everything and continue to lie to you.

I am here to share my recent experience with PayPpal. After several disputes on this transaction, Paypal closed my case "in favor of the seller" because I missed the window to "escalate my case" by a couple of hours. I have used Paypal for many, many years without problem. I no longer will use this service as they continue to do business with noncredible agencies. My incident:

Earlier this month our card was compromised...although I received a refund - and PayPal issued me another card. When my card did not come they informed me that because they were doing updates that the data was lost and they had to issue me another card. Because of this I have not been able to access my money. Because of this my phone has been shut off. I am unable to purchase pet food and I am unable to buy groceries nor am I unable to contact my ride service to pick up medical scripts. They keep giving me the runaround. They don't care about their clients. They do as little as possible to help their clients. They just don't seem to give a damn. I offered to pay overnight delivery of our new card. They refuse stating that they are sent out in batches. I regret EVER signing up with PayPal!

I requested a refund from PayPal because the merchant did not deliver my merchandise. I also purchased the insurance. My camera proves that no one came by the day they claimed to have delivered the package. PayPal denied my refund. Whenever I spoke to an actual person I couldn't understand what they were saying. Also they provided me with a number to contact the courier myself. The number doesn't allow you to call them.

Don't use with trying to pay with UPS. If your payment doesn't go through with PayPal, UPS still creates a charge with PayPal and neither company will release the funds. They blame each other. The authorization will have to stay on for at least 30 days. Really poor service and you'd think both PayPal and UPS could work together to fix the issue, but no. The left hand doesn't talk to the right hand.

Purchased a toy from an online purveyor. All seemed normal. They even sent me a “tracking number“. The toy never shipped. Never was able to get through to them again. Reported this to PayPal and they refused a refund because ”I got a tracking number“. Never mind the fact the company didn’t exist (yet they do business with it). I’ll never use PayPal again.

Do not use this company, I repeat do not especially if you have a small business they will not give you the same reason twice for holding your money, instead of just saying "Idk" or because "We don’t care about you or your customer," then you ask for a supervisor and they can’t transfer so they ask that they will call you back, don’t count on it until you call for the third time and by the way now your 24hr hold has changed to a 21 day hold.

So none of my issues get resolved by PayPal agents, they treat you like you haven't done everything you can on your end and only give options that you can do on your end, but only reason I contact them cause I can't solve it on my own. I deleted a old account and they say my Paypal me username link to it still so I can't use it on a deleted account! So I can't reclaim it on my new account and they won't do anything about it. they have no tech support department is what the specialist agent said over the phone and she sounded like a broken record trying to change the conversation to the one resolve she keeps giving, was to choose a different name, same thing on other issues, you won't get help. They only give you resolves that you could do on their website on your own. Anything that goes beyond that you're out of luck.

This platform is ok for low-end payments. Unfortunately, it is also used by scammers. Paypal's "Review Process" is not legit though. When I prepaid for a $1600 contract service using the email Paypal address and was then ghosted by the contractor, I filed my complaint. I continued to email via PayPal to the seller with no response from the seller. I escalated the complaint. Paypal response was if the buyer and seller could not resolve the complaint, Paypal will mark the complaint as resolved. So no resolution equals Paypal marking the complaint as "resolved", when in fact, it is NOT resolved! Paypal supports scammers!! Do Not Recommend!!

Purchased a product. Paid with Paypal. Product never arrived. Vendor claims it was delivered, but it never was delivered. My delivery address is a secure location - a UPS store which hasn't lost any of my deliveries for the 23 years I've used them. At first vendor said "your neighbor must have it" then they said "call USPS 1-800 number" but could not provide a USPS tracking number so USPS could not help. Paypal refused to investigate and trusts the vendors word over mine. After using Paypal for over 20 years, this was the first time I had a problem receiving my item and Paypal failed to protect my interests. Fortunately the lesson to not trust Paypal only cost me $32. I have closed my Paypal account and warn others to be careful if you ever expect Paypal to help you resolve issues with a vendor as they failed. Their automated system to raise issues was extremely rigid and would not let me provide any proof that package was not received.

I ordered a product and was send it to the wrong address. I called PayPal to correct it. I explained to the representative what happened and she asked he if I had reached out to the seller and I explained that I had not. I didn’t know to do that and the representative stated she would help. The next thing I know is my account was locked so I called to see what happened and the representative put in the report things I never said. I tried to explain this to the person I was talking to but I guess they didn’t believe me and my account stayed locked. They explained it would take 60 days before I could close my account and get my money back. So after the time was up I called back. Now they said it’s going to take 6 months to close this account, that with it being locked it’s like it’s closed. Nothing about refunding my money.

Having a PayPal account was an awful experience. I opened the account because I believed it to be a convenient way to pay for online purchases. This was not the case at all. Every time I attempted to make a purchase PayPal declined the charge and I'd end up paying with another card just to find days or weeks later they also charge my account with them.

PayPal is a damn joke. A unauthorized charge to my account that I disputed but PayPal wrote back and denied to pay it back because they said I approved that purchase. Ok show me that I’m the one who did this purchase? But go around the question. No one can answer that. So I told them to close the account… These damn people said they can’t close it for 11 days. WHAT? So the people using my stuff can keep asking purchases from my bank and you guys won’t do anything about it. But just keep telling me your account can’t be closed. This has to be illegal. This is ridiculous. PLEASE IF YOU'RE LOOKING INTO GETTING A PAYPAL ACCOUNT DON'T DO IT!!!! I regret getting one my damn self.

They allowed a merchant, from Israel even admitting that the items didn't arrive but the bogus fake tracking information they created said it did but it never did. PayPal took my cash with zero investigation. I'm done paying this account off. I'm gone from PayPal.

When it comes to things they want customers to do (check out with PayPal, getting you to link your bank account, etc.) it's so easy and for a while, they were the only option, but now Apple, Google and others have caught up and surpassed them. Where PayPal is really awful is getting funds out of them, I cannot imagine how much money they make "riding the float" on customer funds. I requested a check for the $900+ in my account, they said it would take up to 14 days. After 25 days the check hadn't arrived so I reached out which means online texting because nobody answers the phone at PayPal, and it's the usual nonsense, they won't issue a new check but "a concerned member of our team will contact you in 24-72 hours to resolve this issue" which of course never happened. I then filed a complaint to them which is already several days old with no follow-up or resolution. It's now been a full month and I have no idea where my money is.

I am extremely upset with PayPal. A so called friend sent me money WILLINGLY and then all of sudden he disputed it saying that he never received his item! I sent PayPal the proof of messages between this person and I and it clearly stated that he sent the money to help me with my 2yr old son's medical needs! And they still took his side stating my proof wasn’t enough! I’m a single mom and can’t afford to have my account NEGATIVE NOW! It’s unreal that even after the proof they still took his side! I’m not even a seller and never have been! I hardly use PayPal and won’t ever again! I left a complaint on the BBB and if they don’t resolve this I will use a lawyer. I feel so deceived, helpless and hopeless. PayPal is a joke. I HIGHLY SUGGEST NO ONE USE THIS APP. They’re unfair. And don’t do business correctly.

I ordered sneaks on Facebook for $36. The total stated $47. I clicked pay and was charged $57. I canceled the order immediately and the seller refused to return my money. I opened a dispute and PayPal allowed the seller to keep my money. The seller shipped the items 6 days later and l received it on the 13th! PayPal closed the case. I told PayPal it is illegal to double the taxes on an item. They closed my case after l received the canceled item even though l was overcharged. Shoes were $36. Seller charged $11 in taxes! $8 for shipping and refused to cancel my order. I sent the shoes back and it cost me $30! PayPal gave me a $30 credit. I don’t want anything to do with PayPal! Now l have to wait for the seller to confirm they received the item to get my $57 back! Scammers use PayPal to rip us off because they know PayPal allows it! Never using them again!

Updated on 09/25/2024: I report them for fraud, AI took over $305 and they keep putting obstacles in the way and they know what they are doing. They are just played lame because they already know what the problems are but they refused to help. $125.14 on September 22, 2024, by STANLEY A PMI is a robot with no tracking information. They keep locking my card every time I report it

PayPal will not give me my money. Someone sent me a little over $700. 190 is available and $537 has been on hold for several weeks. I've done everything that they ask but they are still holding my money. At this point I feel like they have stolen it from me.

I got a PayPal credit card and line of credit. I have had them for several years. I have the minimum withdrawal monthly for my account. Last month August 19, 2024. I paid 2,400.00 on my account leaving a balance of 239.00. So this month I was about to make a payment before the automatic withdrawal. So I checked my account and I had availability only 10.00. I called and they said I been only making the minimum payment for the past three months. I said yes but they were on time because it was automatically withdrawal from my account. That was ALL they had to say. So I paid that 239.00 that was left to pay on my account and I plan on never using the card again. By them lowering your credit limit that will put a hurt on your credit score if it over 30% spending so watch out for PayPal. I don't know why they are doing that to customer who pay their bill on time and been with them for several years.

I have a PayPal line of credit, a paypal credit card, and a Zettle account for my business. I've been with them for over a year. Never once on anything have I missed a payment, or even been remotely late. In fact, I'm ALWAYS early! I recently made a $1000.00 payment to my line of credit account, and a week later my credit limit was DECREASED by $1000.00. Coincidence? I don't think so! No warning. Nothing. So the better you keep your account, the more you will be penalized and punished for it! Very bad business dealings.