PayPal Reviews

On 1/19/2018 my friend had paid me through PayPal in the amount of $500 for musical entertainment services that I provided for his company banquet. The following day I tried to transfer the money into my personal bank account. The day I tried to transfer fell on a Saturday so I waited until Tuesday of the following week given that PayPal states that it takes one business day to be transferred to bank account. I checked on that Tuesday and it did not appear in my bank account. I waited a few more days and the money still did not appear. I tried the transfer process all over again.

I doubt that.

Had a customer who wanted the car. I had to fax copies of my divorce to prove it was mine. Customer paid PayPal. They took out $150 fee immediately, this was on Feb 28. I had to verify my checking acct. they were given checking account #, routing #, debit card #, social security #, address, phone number. The shipping company had to be verified, it was not in their “System”. Customer had to verify he received the car. They needed a transact # from the shipping co. , then “hold was placed on it because the “System” would not release it. They said it would be released March 10, it was released but then the “System put a hold on it for another 24-48 hours. PayPal cannot explain why the “System” put a hold on it. There is nothing they can do about it. PayPal has my $5000 and will not give it to me because of the “System”. It is March 10 and I still cannot have my money.

I logged into my account & tried to get my refund shipping cost for returning an item. You have to upload a copy of the receipt. Well I`m a senior citizen & don`t have a smartphone to be able to do that. So I was directed to Telus international who is the company that gives the refund. I went to their website & then quit. All the rigamarole you had to go through was not worth the effort. I have always had a good experience with PayPal, but their advertising for refund on return shipping cost is very misleading.

Tried to reset an old account but PayPal need 2 verifications - email and phone number. The phone number they have is an old number and I could not remember the 2 questions or upload fresh info - as there was no way to change to my new phone number I was unable to reset the account. Cannot use PayPal as a result. I did call the helpline but they couldn't help. Should be very simple. I guess they don't need new/fresh accounts.

We discovered that from 02/09/18 at 19:28:46 to 02/13/18 at 19:27:44 there is been a clever withdrawal in our account totaling $8,304.29. At a first look our account appears to be good, including the monthly report, transactions report, sales report, but on a closer examination one can determine there is an obvious issue. The first transaction listing a problem is of a processed payment which results with a balance less than what it should. From there on, what continues to happen is that the amount of the prior payment in relation to each occurring payment gets deducted therefore resulting in a lower balance. See attached files.

I returned an item that was not what I wanted. The seller returned my money to PayPal and they just sit on it. When I contacted them they claimed they could not put it back on credit card. They said they would review it, but I still did not get my money (156.00) back.

We used PayPal for almost three years and it has never been a pleasant experience, nor beneficial, but it was tolerable for my business. Last year, they decided to change my address and now they sent me a tax form for the state of NJ which was my last residence over 4 years ago. Apparently it cannot be changed, so they suggested I close the account and open a new one. Unfortunately, everyone you talk to is completely incompetent and has no decision-making power. The people on the phone simply regurgitate the script, reassure that issues will be resolved but nothing happens. We are a small business and discovered that PayPal is not business-friendly. Be sure to review their “gag rules” before you sign up. We are finally rid of them, so they can say goodbye to my approx $4000 yearly fee.

My boss had issues with her bank so sent my paycheck to my PayPal. They took it hostage. Could not transfer to my bank or my husband's PayPal. Made 2 Walmart transactions then cut me off from that. I've had account since 2015 so not new account. Went through security questions with rep. Still gave me no access to my money. Now I have late fees for bills and can't buy food for my kids. I worked for my pay and they hold it hostage. Spent 3 days and about 5 hrs with reps. Won't fix. Don't use. Try to keep your money to make interest off of. I need my paycheck and trusted PayPal transaction to get quicker. Now can't get at all. When you live paycheck to paycheck it's big deal when you can't pay bills or buy food.

I had the horrible experience of having almost a $300.00 charge back from a transaction that occurred 9 months prior. I had absolutely no recourse with PayPal. They took my money and had the gall to charge me a $20.00 processing fee. I no longer use PayPal and if you're a small business you'll find you're very vulnerable to having PayPal holding your money or debiting your account without your permission. I urge you to stay away from PayPal as a seller. Find some other vendor to process your credit card or debit card payments!!!

PayPal has gotten to the point where anytime they owe you money back from a transaction such as a refund, even small amounts, they find an excuse to put a hold on it from several days up to a week or more. If you contact them about it, they will make up some reason, but I'm sure they are drawing interest off your money during that time. I'm going to stop using them anytime there's an alternative.

I called the number associated with my checking account; IF THIS ISNT A SECURITY BREACH I DONT KNOW WHAT IS?? 01/24/2018 ATM Point of Sale Signature PAYPAL *HEALTHMATTE ** CA 95131. It was PAYPAL and they said they never took any money and your PAYPAL account hasn't been used since 2012... We cannot find that transaction.

This is BY FAR the most criminal way of making money over business owners. My customer wanted to pay only via PayPal. So after some work, a PayPal account was set up. And customer's money was transferred into this account. The result: unforeseen SUPER HIGH charges and no release by PayPal of moneys when needed. Thus PayPal used MY money to get the interest and then charged over the received $ 2500 a fee of $75!!! THEY have lost my business for good. I will no longer work via or with PayPal. I will no longer work with customers who want to pay through PayPal. I am done!

I sold an item on PayPal only to find out the money was put on hold for 21 days. I had to pay the shipping to get the item out to my buyer. When I called PayPal to ask what was going on they told me because I haven't sold anything in a while it was put on hold for safety reasons. I told the lady I never had any problems when I sold or bought anything before that this seems more along the lines of discrimination. They didn't waste any time taking their fees out of it. I don't think I will sell anything anymore if this is what I have to do to get my money.

I want to review PayPal customer service. I can't be any happier with how fast they will reply to a question from a tech illiterate. PayPal answers your question completely. They personalized by using my name and their name in the response.

PayPal doesn’t tell you about planned payments until after it’s processed. More times than not the seller doesn’t take you off PayPal’s active list and you get charged for subscriptions you thought were canceled. Then to get someone on the phone is ridiculous. Wait for hours. And by chance if you do they are unhelpful to say the least. After a decade of using PayPal I will no longer be a customer as I feel they take major advantage of their customers. Horrible horrible service!

I live in New Zealand but have a prepaid MasterCard loaded with USD and AUD. I recently made a purchase on eBay USA and paid $185.43 in USD. The items were shipped to my brother, who lives in Florida. I selected payment by credit card but when I checked my Cash Passport account I found that PayPal had taken over the transaction, converted the purchase to NZD and then removed the funds from my AUD wallet. All the while extorting fees for the currency conversions. Cash Passport refused to refund the fees, stating it was a PayPal issue. I have just spoken with PayPal, who refuse to refund the fees and answer all my questions by repetitive script reading. Just went around in circles, they are a disgraceful company and obviously make a lot of money by this fraudulent extortion.

It makes me question why eBay only works through PayPal to deal with all finances and billing. Anytime I absolutely have to contact PayPal for a mistake made on their part, they consistently double talk and play the blame game on eBay. Once contacting eBay it's the same runaround and they're playing a game of hot potato blaming it on each other when they are completely partnered in business. Sad and worthless is what their customer service is.

I went to pay my PayPal bill online. When I went to the PayPal website pay my bill got a screen that the site did not exist. Called PayPal customer service as was told that they could not take a payment for I was listed as being Bankrupt. I informed them that I was not bankrupt, never had been, nor ever filed for bankruptcy. Was put on hold and sent to the investigation department. Was informed that they would research and get back to me or call them back in 10 days. Called back, still in investigation. I owe them a bill and I want to pay, was informed I was in litigation, account frozen, could not take a payment nor discuss the account.

I've been a member of PayPal for 10 years (back when they were "Bill Me Later") and my financial institution sent a large payment on my behalf (thinking the payment would get applied in a timely fashion and tracking payment would be easier - WRONG). Anyway, after 3 weeks of PayPal not cashing my bank's check, my bank put a stop payment on the check (in my bank's opinion it should have been cashed). I then sent PayPal the "large" payment online. The PayPal payment was then processed immediately. However, 15 days later PayPal decides to cash my bank's check (it has already been over 30 days since my bank's check was issued) even though I had been sending emails to PayPal telling them my bank was issuing a check.

I paid for an item that was not as described and the cost was $4,700.00. It was for a contract I needed in order to do business to create revenue for my company. I hired a professional company that draws up contracts. I had taken the contract to a lawyer to get it certified and the lawyer said it's incomplete so I contact the company who I bought the contract from and they refused to complete my contract so I put in a claim in with PayPal and gave them all necessary documents that were asked of me. I continued to reach out to the company that had drawn up my contract, a couple of weeks had passed by and I received an email PayPal stating that my account would be limited and I didn't understand why so I contacted the customer support team.

Worst customer service I have ever experienced in my life! They hold your funds without reason and the customer service reps are rude, and incompetent. NEVER USE THEM FOR ANYTHING!! If I could give a negative score I would.

I have been an eBayer for over 10 years selling and buying with my PayPal account. When I purchase items PayPal will take my money within seconds but now when I sell something they not only charge me a huge fee immediately but then hold my money for 7-21 days. I went through this when I first started selling (years ago) but now there is no reason at all for them to hold my money! I have been on the phone with them for over 2 hours today and talked with 3 different people including a manager who all told me 3 different reasons they are holding my funds for a long period. They refuse to release my funds now! I have 100% good feedback and have sold HUNDREDS of items over the years! I am being reprimanded or punished for no reason at all! No one is willing to help me! They are a huge corporation so they really do not care at all if they lose one customer. I am so furious right now!

My poor experience with PayPal is as much my fault as it is theirs. I created a PayPal account in order to give customers an alternate form of purchasing products from my website. Unfortunately, using PayPal as an additional payment provider cost me a lot of money and resulted in poor customer service on my part. I am a distributor. I do not have a mom and pop shop selling cheap odds and ends. I have to pay for the products that I distribute to my customers... and they are not cheap. It turns out that PayPal holds all new sales (over $100) for 21 days from purchase. Then once the funds are released, the bank transfer takes an additional 5-7 business days.

Had a discrepancy with a credit card that was associated with my PayPal account. PayPal has been holding $120 since 1/29/18 and will not release it. The credit card issue has been resolved. Cannot get anyone to answer the phone or personally respond to my emails.

Never had issues before but as of late it has just been awful. I am not sure that they have a customer service department cause I can never get past the automated system. Currently been on hold for going on 2 hours and emails are responded to in weeks, not days. They are just awful, if I could give -4 stars, I would.

Loved PayPal for a couple of years. I bought stuff and since I always used Amazon or eBay and only 95% or higher with high use sellers. I never once had any problems never. Never even a late arrival even from China. So I get this line of credit and a debit card. No watch out! In one week I sent money to a friend in need. He waited a week. Made me look a fool and didn't need the money anymore. Got a bit of respect back when he received it but the damage of reputation is apparent.

If I could choose 0 stars I would! Worst experience ever! We sold a set of high-end wheels and tires on eBay for $4,250 and had 5% deduction off the top to PayPal. Which to us is excessive, and basically negated the money required for shipping, that we were already going to be taking a hit on. That alone soured our experience losing almost $200 to them. We then read after the fact we would have to wait up to 21 days to get our money from our sale, but could be sooner once receipt was verified by the buyer. The 21 days seemed seriously excessive- but we figured we're shipping the stuff quickly- so we'll get paid once tracking indicated the package was received.

I'm not going to go into in depth detail of my PayPal dispute, just know it was clearly a scam. You could just look at the claim and anyone would know. Broken English, stating I sold him an item 6 months ago and it never arrived when I had never sold anything to this person. My only options to provide evidence against the claim was to either refund, or provide tracking information. I promptly contacted PayPal explaining all of this and they sent me a canned response stating in order to prove I sent the item I must provide tracking information, completely ignoring everything I had said. Once PayPal had decided I never shipped the item that never existed for a payment 6 months ago, they promptly set my balance negative. I should note that this person didn't need to provide any information like what product they bought from me, where, when, or any information other than one sentence that was barely readable (2 separate claims same sentence).

Made a purchase in the sum of $201.00 in December, 2017. After more than a month, I filed a complaint with PayPal. After waiting for PayPal to respond, filed another complaint and PayPal canceled my complaint. Finally contacted PayPal by phone and they said there was nothing they could do and I should contact the credit card company to dispute my claim.

I purchased a dress around Rs 3000 from Brazilian site after confirming twice about the dress availability with the seller in the message centre & email. The dress I received was sooo cheap & entirely different from the dress I ordered costing only Rs 200 displayed on package & that too sent from China (not Brazil). When I contacted PayPal, after certain time limit completion period the case was declared in my favour as being eligible for refund provided I return the dress bearing my own shipping charges which was again around Rs 3000 i.e. can say at par with the dress price.

Purchased item online using PayPal, believing it was a secure transaction. When I received item, it was not item I bought plus item received was broken. PayPal was NO HELP!! In making it right. After filing claim, numerous calls, I was given the run around by them with no resolution!! They suck!! Do not use them.

Reason for using PayPal was to avoid being taken advantage of by scammers. Made a purchase in early December from "Loosely Support" for a small handbag and a pricier knitted blanket. After many email request the small handbag was delivered early February but no blanket. Established a dispute with PayPal only to be told the company provided proof of delivery with a tracking #. Yes, there was a delivery and a tracking # for the handbag but no blanket. Paypal wants proof I did not receive the blanket...how exactly do I prove I did not receive something? Very slick of Loosely Support to provide tracking # and delivery for cheap item and say it was full order. So, there is NO fraud protection by using PayPal. More disappointed in PayPal than fraudulent company and will no longer be using their "services".

After two emails and one telephone call to PayPal regarding a transaction I decided to make a complaint online which takes a considerable amount of time. However at the end of the complaint procedure PayPal asks for your details (name/email etc.) but also asks for a SIGNATURE which I can't do online. A complete waste of time to gather the facts and compose my complaint only to be told at the end that I need to add a signature. I'm already with DocuSign, but PayPal's place for the signature doesn't respond to the mouse so I'm unable to add my DocuSign signature and send my complaint. A great way for Paypal to ensure that online users are unable to lodge their complaints!

I had an unauthorized subscription $147.88 for 1 year made through PayPal. I realized it on the second day I contacted to merchant (Lucky Block software) through email and PayPal I opened an dispute with them the same day subscription made. I received an phone message from someone (later learned it was PayPal). Only symbols and not authorized. 3 times at the same day. Because I wasn't able to read the message I couldn't contact to PayPal at the same day and refused the payment. I called PayPal he said my dispute is denied. I said, "Why?" because it's been made my computer. I said ok. I did not do the purchase. Let's say my little one did it. Even we did it my mistake. This is a service. We still do not use it and in the merchant website agreement if the subscription is been canceled within 3 days they will pay me back which I did. I canceled it in 3 days but I can't reach the merchant and PayPal doesn't protect from me.

PayPal has billed me for $184.32, for a pre-authorized payment to SITEBUILDER.COM, which I never heard of before thru business' WZ (UK), and Sitelio. I have filled disputes, and a fraud claim with PayPal, and PayPal found in favor of SiteBuilder.com. I have never done business with them, nor ever received any service or product from SiteBuilder.com, I have tried to explain all of this to PayPal, to no avail. PayPal is threatening me with their credit collection department if I don't pay them the $184.32. I am very disturbed with PayPal's refusal to even consider my truthfulness in this matter.

Since there already are so many complaints against this company, I will add one more experience with them that probably matches many others. After buying an item on Ebay and finding out that it was a fraudulent seller as sent to me by Ebay mail, I discovered that my account with PayPal, which was linked to a credit card, was bypassed and instead they withdrew an unauthorized payment from my personal savings account. This after many other transactions using the credit card they had on file.

This company supposedly has "seller protection" but never abides by it. Any buyer can buy your item, wait 30 days or more and then just go to their bank and say that it is a fraudulent charge and they get their money and item without having to return it! I sold a brand new item on Ebay with a full description and proof of purchase. The buyer waits for 60 days and files a complaint with Paypal that the item is " significantly not as described" and so I sent proof of pictures and descriptions.

Arbitrarily holds funds on sales. Top rated, 100% FB. No negatives. They give canned responses and when asked where the interest is... (my items range between $300-$5000) they say they can't answer. Truth be told PayPal makes a lot of money on the interest. You should be entitled to that interest but they removed money market accounts so the pigs get fatter... ON YOUR HARD WORK! If they aren't part of eBay anymore why do you need to wait for positive feedback before they release your money? Sorry but I already have a mommy. PayPal you suck!

I purchased item on eBay thru PayPal. Item was bad and returned, cost me $104. Been over a year, keep getting the runaround, still no money back, I will never use again, and recommend the same to others...

PayPal more than willing to charge my account the day I purchased. Still had not received pkg in a month. The only email they gave me for Liligal Company just sent me to their website. Website does not have a contact number. PayPal unwilling to help with reimbursement. I will never use PayPal again!

I've had a PayPal account for over 5 years. I have my bank account linked sank sank everything they require. I went to transfer a payment to my bank account so I could withdraw the money with no fees! (PayPal charge you $4 to withdraw the money from a ATM out of your own account that they already charged a fee!!) I have already successfully used the $0.25 charge from PayPal to get the money into your bank account within 30 minutes more than once. Well on February 4th I went to transfer $85 to my bank account. Well they decided to review that transaction. Nothing different than the eBay purchases or any other purchases I have used PayPal for so I call. I get the same like they caught with a don't say anything. You understand what I'm talking about?

I've been using PayPal since 2003. As long as there is no dispute about a transaction, things are fine, except for the charges. But in a dispute situation, where the seller has very precise documentation about a buyer's fraudulent activity, PayPal does the most cursory examination, does not look at the seller's documentation and simply goes by what the buyer tells them. The buyer's denial counts more than the actual facts. I am so glad eBay is now switching to Adyen for processing payments.

I have filed a lawsuit against PayPal for charging up my checking account debit card, account which had a zero balance and was to be closed, incurring several overdraft fees! They had my new checking account information and had been using it! Then they fraudulently charged the new account several times again incurring overdraft fees and leaving me with no money for most of January as this is my direct deposit of my very little SSDI! I receive EBT and MassHealth too; consequently, I have financial hardship. The new account is in the negative $174! I can't afford that! The court date isn't for 2 months! PayPal is threatening collections as they state I owe them money! I strongly advise against ever using them again and that you all file lawsuits against them or bring a class action lawsuit against them.

Paypal is quick to take money out of your accounts, both your PayPal balance and your personal checking accounts, but they will HOLD these funds for as long as they want. Their customer service people are awful! They use the same lines over and over, “Sorry but we can’t help you at this time. Feel free to call us back in a few days.” The only reason PayPal even has a 1 star rating, is because there is no option to put a NEGATIVE rating! Yes! That actually happens. This of course, is after waiting on hold for up to 2 hours, at a minimum. I’m not telling you to walk away from PayPal, I’m telling you to RUN, RUN, RUN!

I have used PayPal for about two or three years. Everything went fine until I made a small mistake. And PayPal punish their customer by holding their money for six months and ban me forever from using. It really suck. What an American company is! Why don't they help to find out the truth and help their customer to get back their service. If you was not careful and do something they think you are suspicious, they will right away jump to conclusion you are scam and ban you. How about your money? They will hold for six months. What could you do? They may ask you to provide some personal information but they don't try to verify them.

Transferring funds from PayPal to bank account - I am new to PayPal. The first time I used it my transaction went under a 24 hr review. They explained this normal for first time users. Which I understood. But here I am using it again with another 24 hr review. Nothing on my PayPal has changed. Name, telephone #, email, bank acct, all still the same, so now I am confused as to what they are reviewing (the same thing they reviewed the first time). Do not use this if there is an emergency and need your money right away.

Takes 5 business days to transfer 2$ from my PayPal to my bank. Ridiculous worse app ever. They have millions of ways to take your money immediately but make you wait really long for your money when it’s time for you to receive. I recommend the Cash App over PayPal.

It has been almost 3 weeks since PayPal is yet to transfer the money they took to my debit account. I was going to do the normal transfer to my bank account, but they said that if I did the debit transfer it would take around 30 mins vs using my checking account which would take about 1 day. It DID NOT TAKE 30 mins, at first, they said it would take 72 hours for verification purposes, not one person thought to follow up with me, I had to call and email multiple times to get a simple update.

PayPal is a scam. They can take your money but take every step not to return them. I was taken my funds out and putting them on my debit card they screw up. Don't do it. I was charged for it and now they say 72 hours. What a joke. This place should be shut down.

I ordered an item from Modlilly which is a dishonest vendor. The item I received wasn’t even remotely similar to the picture in the ad. I sent a screenshot of the ad and a photo of what I actually got (after having the required contact with Modlilly, with no success —- they offered only a portion of my money back). PayPal wanted me to send the item back at my expense to CHINA! It would have cost me the same as what I had paid for the item. This is ludicrous. PayPal uses no common sense. They protected a dishonest vendor instead of their client. It is so frustrating to work with PayPal. They do not protect their clients, they wear you down with automated replies hoping you will give up. I do not trust them.

I purchased an item from Actyvv, LLC on Jan 4th 2018, I did not receive the item; on Jan 27th, I contacted the vendor and PayPal and was told the item had delivered on the 18th; I filed a dispute with PayPal and they sent me an email today "they decided not in my favor". Basically they are favoring with the vendor, it is my responsibility to ensure the item I purchased is delivered to my home even though I have nothing to do with the shipping process. I have since closed my PayPal account as they have proven they do not protect we consumers.

Hello. I set up a PayPal account today and it turned out pretty good. That is until I was totally misled. I was told by the first cs guy which name was Mark that by me setting up and being able to verify my checking and debit and credit card account the 1000 limit was lifted so I had a bigger limit. I asked him, "So I'm able to use this 1000?" He told me yes at least 4 times during our conversation. Told him how grateful I was because it was my daughter birthday Saturday. Well this came at a good time then and of course he said once I was able to use it anywhere. I was told by three of their cs that I was able to use this money. The one cs which named was Debbie even had the nerves to help me transfer money from that 1000 to my PayPal account and once again I tried to use it at DD but of course it didn't go through.

I ordered 7 paint by number kits for $93, I received 3 of the wrong items. The seller told me they would send the correct items and they said not to return the wrong items. The seller never sent the items I ordered. I opened a resolution claim with PayPal. PayPal required me to return the wrong items. It cost me an additional $24. The post office gave me a customs number to track the shipment because to get a delivery tracking number would have cost almost $90. PayPal said that because they can’t verify the tracking number they are denying my refund. They won’t refund any of my money. Not even a partial refund. Nothing.

I am an avid seller online and for years have held a PayPal account. Most recently I sold some nail wraps to a woman who lives one town away from me. She paid me through PayPal, did not cover the fee like I asked her to because paying by Goods and Services the seller gets hit with a fee. I got hit with the fee and she did not pay it, nor did she pay for shipping, so I lost out on a lot. I tried and tried to get in contact with her about delivery, the only thing I had from her was her mailing address. I uploaded photo proof of everything being sent to her. I tried multiple times to see if she received the wraps I sent her. She "claims" they never arrived and opens a dispute to get a full refund.

I open case to return damaged scarf. The seller close his store next day after I made purchase. I contact to him. He didn't answer. PayPal told me to send damaged item to China and pay for the shipping. Why me? So PayPal doesn't help. I HATE shopping on eBay, Just hate it. Once in couple of years to shop there. And always problems.

PayPal is an absolute disgraced. I want to transfer my current balance to my Visa card and close my account. The system is showing that the correct Visa information is entered, however, it will not allow the transfer. I spoke with customer service and they are the absolute worst, incompetent idiots I have ever dealt with. They keep telling me nothing is wrong but obviously there is since the transaction will not go through. Just disgusted with this terrible company.

Product never worked. Seller in China, would not provide return shipping label. PayPal inflexible to understand problem, repetitive messaging to remind to return item. Return cost was more than value of item. PayPal closed complaint. Lesson: buy from reputable American sellers, do not use PayPal. eBay also not helpful. Terrible business practices.

Horrible customer service. Do not make the mistake using them. They are a rip off and will not release your money for weeks. I have used PayPal for years and in good standing. Now they want to hold money after delivery of goods or service. Then buyers can get money back without sellers being notified for any reason. They cater to scammers and rip off artists. Shut them down by not using them.

New account. I purchased some items online using PayPal and had no issues. Then I wanted to send money to a friend and I couldn't do it. Called and they wouldn't give me a answer why I couldn't send money. I tried several more times and no luck. I called several more time and still no answer to why I couldn't send. So I tried another family member and still couldn't send money. I called PP and they still couldn't tell me why I couldn't send money. After several chats with customer service I asked to chat with a supervisor and was on hold for 6 HOURS. (Truth). Run around. Run around. What a awful company to deal with. My goal now is to inform others and hope they don't make the same mistake as I did. Awful people to deal with.

Clients sent payments to PayPal to use our classes. PayPal refuses to forward funds to us as they claim our email address is unconfirmed. We have confirmed our address, yet they still are holding funds. I called their help desk and waited 41 minutes for an answer. The service rep had no interest in helping and said she would transfer me to a superior. I then waited 92 minutes before I hung up. They have no interest in resolving this issue.

I am sick about this... I verified there were available funds in my bank account prior to purchasing some items via PayPal. Somehow they delayed processing them for some days (I thought the funds had already been withdrawn since I wasn't using Pay After Delivery) and I had made another purchase during that time, as I was still showing a positive balance on my bank app. When their withdrawals hit my account, it caused a negative balance. Annoying and embarrassing, but not anything fatal.

On October 20, 2016 I made a donation, of $1,000.00 to my own no-profit organization to help the company build up a line of credit. The page, for donation gave the option of use my credit card or PayPal. So I choose to pay with my credit Amex credit card. But even though, PayPal got into and made the transaction. Months passed by and the money wasn't credit on the organization account. So I did a little investigation, only to find out that it was on my PayPal account and they had made a deduction of $49.30. I called them to complain, we had many arguments, So I called my credit card to canceled the transaction, period! Now, PayPal is harassing me and send me to a collector for a service that I didn't requested. I want they stop with this.

I ordered some merchandise from a wig website (www.bestinwigs.com) and paid via PayPal. I had no idea that it was a Chinese company or website, and it took over a month for all the items to arrive, and they looked nothing like the photos on the website. I returned 2 of the items at my own expense, and was never reimbursed by Bestinwigs. I opened a dispute with PayPal and they made me go through a lot of hoops, including the filing of a police report, and in the end they never reimbursed me a dime. I have wasted hours of my time, am out $214 (the cost of the 2 wigs plus the $40 to return them to China), and don't even have the wigs. Paypal's customer service was awful and they do business with shady companies. Buyer beware!!!!

I hired a Paralegal to write a Petition, after I paid through PayPal, I received a copy of the petition. It appeared that the person lied about her education and the petition she prepared is wrong on many issues. I then filed a claim with PayPal, then PayPal has decided in her favor very quickly, without asking me to submit my version of the claim. This is very bad people to deal with and then I have to file a small claims against them. Here is its protection when you paid through PayPal: "Protection you can count on. If you don't receive the item that you ordered, or it shows up significantly different from its description, you may qualify for Purchase Protection, and we'll reimburse you for the full purchase price plus any original shipping costs, subject to terms and limitations."

I received an email from PayPal claiming my account had been accessed. This was an obvious fraudulent act. At three in the morning I received a call from PayPal and the caller immediately hung up. I have tried numerous times and ways to reach PayPal but they only operate during the week. Email attempts were not successful. I cannot trust a company that will permit fraudulent activity to go unchecked while they enjoy their weekend. In my opinion PayPal is not a customer focused company.

Yesterday, I noticed a charge for almost $3,000 on my credit card that listed "PayPal" as the source of the transaction. My credit card company immediately cancelled my card and started an investigation. When they tried to contact PayPal, there was a two-hour wait -- a wait which the credit card representative was not willing to make. So, this morning, I called the number associated with the charge on my credit card. The first issue I ran into was the automated system which insists that I give them my PayPal account number or bank number associated with the account. I do not nor do I ever want to have a PayPal account. After going around in circles with the automated system, I finally was put on hold to talk to an "associate."

After using the PayPal services for several years using my email on December 26th of 2017, I received U$33,000 payment for the sale of one of my websites. The buyer sent me the money using PayPal; PayPal limited my account and placed my funds on hold for security purposes; after waiting for many days, talking with many representatives and having my account reviewed and cleared, my funds were available for withdrawal and my account was restored and activated. I tried to withdraw my funds (U$26,000 after making some payment with my PayPal balance) to my bank account but it was not possible to do it. PayPal alleged that the bank information was invalid, even when they have made plenty of withdrawals to the same bank account with the same bank account information before.

We had a dispute with a merchant that used PayPal. It is almost impossible to contact PayPal. Their website is not user friendly, their instructions are useless. I advise everyone to avoid any purchase that involves PayPal.

After over 14 hours trying to resolve a payment issue (most of it on hold). My payment was withheld for almost a month. I began asking for employee #s for everyone I spoke with, (some refused to give it) and recorded those with notes. The information I received was conflicting and did not help resolve the issue. PayPal blamed it on my bank. I spoke to a manager in the U.S. that acknowledged I had an additional claim against PayPal for issues incurred while they tried to resolve the problem and was given an escalation # for their IT dept. The IT dept. contacted me and again stated it was an issue with my bank. I contacted my bank again and was put through to a mgr. that uses PayPal who assured me PayPal was wrong and instructed me how to set my account up so the payment would go through.

This company does not respect the paying customer. They believe that it is normal business practice to place customers on hold anywhere from 2 to 4 hours. If they say they will call you back, THEY DO NOT! They hold funds unnecessarily. It does not matter if the product $500 or $5 dollars. The bank refunds you anywhere from 7 to 10 business days. Paypal at their discrepancy can hold your funds for up to a month not counting the weekends. I rarely use them because whenever I do it is usually a poor experience. The company needs better business practices because their standards are pretty low.

Statement closed on 12/2/17. I got email telling me statement was ready. Went to website which showed how much was owed ($67.00) and due date if 12/27/17. I paid $70.00 on 12-2-17. I ordered from Petco on 12/4/17. Checked account online to make sure Petco order went through. It had as had payment and there was not payment due on bill at that time. Now I get the 1-2-18 statement and it says I'm late and was charged a late fee of $27.00. Called customer service on 1/4/18. They agreed to waive the late fee and that will post on the February 2018 statement but will not post the 12/2/17 payment of $70.00 to the December billing statement even though the website listed the payment due.

Paypal - doesn't respect your fraudulent transaction. According to PayPal, I did make a $200 dollar donation but when I check with the organization, they don't know anything about it. Furthermore, when I googled the name that appeared on the transaction - there were a list of people saying - "I never made this transaction!!" I am in the process of closing my account. I recommend the same for everyone else.

PayPal, when it works it is GREAT! When it doesn't and you reach out to customer service in any way (over the phone, email, etc.) it SUCKS! I have numerous charity donations set up to come out of my checking account first. I have purchases come out of my same checking account unless I choose otherwise in a case by case basis. Two things happened that has led to my latest PayPal nightmare: refund from one merchant which was paid from my checking account via PayPal did NOT credit to my checking account via PayPal. Where did it go?

I started a new account, specified the bank account I wished to send money from, and verification transactions were sent to that account. Then, after the verification transactions were sent, they tried to take money from a different account, which did not have adequate funds. So, I got a fee from my bank, and my son did not get the money I sent. When I called customer service, the representative was completely unhelpful and refused to connect me with a supervisor.

Never received merchandise. Credit card paid PayPal. Admittedly I had scarce information through PayPal secure message. I sent 6 messages. Every one was answered with a canned, form response. This went on for 10 days. Finally received PP response: "An update about your case. We've completed our review of your unauthorized activity case, and we’ve determined there was no unauthorized use." Online business WAS paid, I never received merchandise, hard copy info showed PP payment via my credit card. I canceled PP account & will NEVER employ their services again. Credit card, however, refunded my money. This wasn't a large amount of money, but the fact remains PayPal bombed. Consumers beware!

I purchased an item from a merchant in Dec 2017. I paid via PP $375. The buyer never sent the item. I filed a claim with PP. Fraud seller stated he sent a refund. PP closed the claim as resolved. "Refund was via bogus account with no funds so no funds were ever sent." Tried multiple times to email PP as I can't do another claim/dispute and every email comes back with a canned response. To date, I still don't have my funds (PP Credit) returned since nothing was sent, nothing to send back. Fraud all the way. I am forced now to contact the FTC and file a complaint against PP for not honoring buyer protection and with the FBI for internet wire fraud against this merchant. I know I will never see that money back in my hands. Sad thing is, every PP rep I manage to actually reach has no interest in doing the right thing, has lied continually ("My manager promises the funds will be in your account tomorrow, look for a PP email." NOTHING), etc.

Long (many weeks) story short. We purchased a set of lights online and used Paypal to handle the transaction. The amount was over $1700. The product arrived in 5 boxes from China (we didn't know we were purchasing items from China) with many broken pieces. The light fixtures were encased in a very low grade of styrofoam that had disintegrated en route from China. We immediately contacted the seller requesting a return authorization. After many attempts, the seller then called back to tell us that they wanted to send other product as returning would be "uneconomic." We "escalated" our case with Paypal and their only recourse was to tell us to return the items at our cost and then they would refund our payment. The cost to ship it back to China is $1800!!! Paypal said they cannot do anything else to help us after many conversations with them on the phone. Paypal does not protect its customers.

Had 4000 Dollars taken from my account by Chumba Casino through PayPal. When I addressed it with them they said, "Too bad." This is an offshore casino that Paypal has partnered with and Paypal is their enforcer.

It surprises me that a company worth as much as Paypal is run the way it is. Customer service, in my experience, is the worst of any U.S.-based company I have dealt with, and that includes Verizon and Comcast. I've used PayPal for nearly two decades, and I simply hope I don't run into an experience where I need them to handle anything. The convenience of using them to send and receive money is tremendous, but thankfully there are finally competitors in the market.

I had to deposit $ in my PayPal account to pay a supplier who only accepts PayPal for payment overseas... Anyways, requested the money be taken from the confirmed bank account on Jan. 6. On Jan 8th the money was withdrawn and as of today Jan 12, the money is still not deposited in my PayPal account. Tried to reach customer service... The only way I could without having to hold on for hours on the phone... Was to post a comment on the FB page... To which they replied the next day!!! Telling me it may take up to 7 business days!!!

I do not know why people are giving bad review to the services of PayPal, it is one of the best service I have ever used. I think 5 out of 5 review do not do justice to the excellent service provider. I had filed like 12 disputes through PayPal and they were thoroughly dealt with. Therefore I am requesting everyone here to be realistic to the service provided by PayPal. I will be forever grateful and a customer of this great business.

I tried to send a payment and it was put on hold. Cancelled it and tried to send again and it was also put on hold. Cancelled that one as well. My account was then limited and it charged me both of my canceled transactions.

I purchased a product using PayPal. In the beginning I reported the product not being delivered, but eventually the product arrived and was not what I was expecting. When I called PayPal back to report that I had received the product, but it was not as advertised, they took my case and assured me that they had consumer protection and would reach out to the merchant. Today I received an e-mail that stated that the merchant had delivery confirmation and closed the case (which I had already told them I had received the product). When I called to inquire about my dispute, they did not have a record of my previous 15 minute call. So I have now reopened a case to dispute the product received, and just checked the website; they reopened a case stating that I did not receive my product - ugh!!

A client wanted a chargeback reversed since I pressed charges with the police and PayPal won't reverse it even when she admitted to the wrongdoing and I have it in writing. Do not accept payments through this. They will scam any seller. You can buy anything from eBay and just charge it off your card by declaring fraud and they don't care enough to investigate it. When you call to follow up they put you on hold for 3 hours - 3 hours!! And don't answer. I mean what can they say? They get their fees and don't care about anyone getting screwed over.

This is the most inept organization I have ever seen, a solid 20 minute wait on phone. Gave up yesterday, today 20 minute wait. He then takes 10 minutes to figure out who to switch me to, another 20 minute wait then it was wrong dept then 20 minutes later I finally give up. Another hour wasted. Don't even think about PayPal credit. They are even worst. Once saying a $1521 payment wasn't good when it was and adding it back to my balance. Constantly allocating my payments to wrong seller then making me wait 16 days to rectify it, they are terrible. I wouldn't recommend them to my dog!!!

PayPal does not stand by their purchase protection. I ordered an item on Ebay. I never received the item (in fact I was provided with a fake tracking number). The seller removed the item from Ebay (after taking my money and not delivering the product). I attempted to file a claim but it was denied within 2 minutes by PayPal. The seller has removed himself from Ebay so there is no way to contact. So, he has my money, I have no product, and PayPal won't refund my money!

Copy of my last email to them. "None of your options above are related. I just called and got some stupid message you are having difficulties and call back. I'm sorry you have to work for such an unorganized company. Can you imagine a bank having a notice that their phones don't work. So here's the issue. On Dec 22nd I cancelled a $400 payment to Saksauto. You told me it would be redeposited in my bank account which has not happened. So what are you doing with my money. Your disclaimer says you will get back in me in 24 hours. That has never happened and I guess it won't happen this time either.

I have used PayPal for many many years without issue. I made a $75.00 purchase, and as I always did I used PayPal to make that online purchase. The purchase was for a product that filled the gap between the seat and console in the car. The purchase was made from BUYLOR. When the product arrived I put it in my car and it did not fit, it had cup holders that when a bottle of water was placed into it the product would fall forward and then onto the floor under your feet. The product could not be slid all the way back on the seat as it then covered the seatbelt latch. The seats in my 2017 Hyundai Sonata as I found out are not flat so this product did not sit flat.

I have used PayPal as many of us have done for years, it is easy and convenient, I sell on eBay, as that really is the only option. As a seller, I find that any dispute is always in the buyer's favour, even if you know you are being ripped off, there is not much you can do. So I was amazed to find when I opened my own dispute as a buyer it went in the seller's favour, unfortunately I purchased, without realising, from a known scammer to both eBay and PayPal. Here is my story, if you manage to stay awake and get to the bottom of it, I shall let you know what my next step has been.

I have used PayPal for years thinking it was safe for online transactions. On December 16 I ordered an item from Grab-Tee in amount of $41.85 and paid thru PayPal. The merchant sent the wrong item and will not respond to my request for a return or a refund. I filed a dispute with PayPal in their resolution center, but PayPal has sided with the merchant, and I am out $41.85 and have an ugly hoodie that I did not order. I will not be using PayPal in the future, credit cards offer much more protection.

When you receive a damaged item from a seller because seller didn't take care of proper packaging and you paid for the item via PayPal - you are screwed!!! Thank to stupid nonsense PayPal policy which they call a "PayPal Purchase Protection". You're responsible to ship back your damaged order and pay for a shipping from your pocket!!! We paid $160 for the item and $200 for shipping, received damaged item and in order to receive $360 back, we have to spend $200 for shipping back to seller. This is nonsense! PayPal Purchase Protection is a joke, we'll never use PayPal again!

I am writing this review to share my experience with PayPal. I bought hair products using PayPal because this company swears security and rights for consumers and their transactions. PayPal was in favor of the merchant rights than both parties rights — buyer and merchant. I have made two transactions and filed disputes with PayPal to help get my product or refund from the merchants. PayPal was fixed on tracking numbers than physical evidence like receipts, email conversations, and photos. I was not protected from the merchants taking my money, whether through PayPal or PayPal pay after delivery method. I spent 236 in total to have no products or refunds.

I was charged by Angie's list on PayPal on some automatic scam as I'm sure most people have. I have never used this service and certainly would not be interested in any prepayment arrangement. I sent in a complaint to PayPal (very difficult, no phone number). They sent back a short statement to say the charge was correct and they would honor the charge and give no credit back. Obviously PayPal values the sellers over the buyers since they don't call, there's no service number, no questions asked of me, nothing, just basically too bad. I will now cancel my account and use a credit card which at least will defend me against this action in the future and other should consider canceling as well.

I was selling a 200 page ebook on my website using the PayPal button for people to purchase it. This button redirects that back to my website to a link to download the ebook in PDF form. A person purchased the book. Two weeks later she filed a claim with PayPal. NEVER tried to contact me at all. So wants her money back. Claims she never received the ebook. This is two weeks later. Not once did she ever email me and ask for the link or tell me she had a problem with it. So she filed a claim. I called PayPal and spoke to them about it and how this works. They kept saying I needed to provide a tracking number or some sort of proof she received the book. WELL DUH. How the heck do I do that.? IT'S ELECTRONIC!!! What part of that do they not understand. I explained this to 4 people at PayPal. Only one understood completely and felt I had a good case to why it should be in my favor.

The entire way you use PayPal is just garbage, you can't update your address if it's already linked to a card, so you have to delete then readd your card for a simple address change. If you want to change your name, go ahead and send all of your personal documents over to them to set all that crap up, even though they don't ask for any of this the first time around (who's to say I didn't lie the first time but now all the sudden I am?) when you sign up. Some things you are forced to do on the app, other things you are forced to do on a computer, like deleting an old address, can't do it on your phone if you have it set to your primary.

On December 19th, 2017 I made a purchase for a playpen. The next day eBay emailed me stating that the order was cancelled due to a problem with the seller. I immediately called in to ask for a refund. The eBay representative said because the sellers account was closed due to invalid PayPal account that PayPal would have to assist me and then transferred me to PayPal. After remaining on hold for 27 minutes I hung up to take a business call. I call back and held for another 25 minutes before taking another business call. When I called back I got an option to receive a call back within 45 minutes. I then proceeded to file a complaint/dispute for a refund. I checked my email and it showed a delivery date of 12-27-2017 and decided to wait until the end of the day on the 27th to see if it arrived. However, not only did the item not show up but I received a email from PayPal stating the dispute was not found in my favor.

Aug 17 2017 - I sold a laptop $899- commission charged by PayPal $39.86. Nov 29 2017 - unfair chargeback to me (separate complaint about that as eBay GSP was involved). The charge back to me was for 899 + 20 = $919. $39.86 commission on original transaction was kept by Paypal. I can’t even dispute the charge on the website, no option available to dispute. When I call they blame me or eBay & do not record a case for the dispute.

I was disputing a purchase of 3 pairs of shoes (one order/same seller). I had to call in 3 times to talk to their truly AWFUL customer service reps who told me they would escalate the case as well as change the disputed amount to reflect all 3 pairs of shoes being disputed. One rep told me that I agreed to only dispute one pair. Not true. After talking to the fourth rep, I asked for a supervisor and I've been on hold over an hour! I know PayPal can afford better customer service than this. The lesson I learned is this: NEVER dispute an eBay purchase through PayPal (if possible). I ordered 2 other shoes from this seller (before I received the first 3 and realized they are knock-offs). I disputed these in eBay (who doesn't allow a dispute to be filed by PayPal at the same time). I was refunded in 2 days by eBay. PayPal, it's been 2 weeks and I'm still getting the runaround. NEVER AGAIN!

PayPal sent my dad a check for $200 right before he died. He never had a chance to cash it. Check voided after 180 days. My mother (widow and executrix of his estate) called to have another identical check issued so we can deposit it into his estate account. The woman she spoke with demanded that (along with the usual proof) we also send her a copy of his will. This is unacceptable and illegal. We only legally have to provide a death certificate and the Letters Testamentary from the court. Either way, we only asked for a duplicate check, with his name on it, for his estate account. After arguing with this stupid woman who really just wanted to see his entire will, we asked to speak to her supervisor. She placed the grieving and disabled widow on hold, and left her there for over an hour. Feeling abused, victimized and violated, she finally had to hang up.

I made a Microsoft purchase through PayPal for about $100. PayPal charged it four times and then put pending 3 refunds completely tying up all my funds in my checking account. When I called them they refused to fix it promptly and said there will be no compensation for any overdrafts or any other fees which I got charged by my bank for their mess up. What a horrible atrocious company and horrible policies to not take care of their customers!

How much longer do these ignorant companies think we are going to tolerate their brain-dead, ignorant third world employees?! Just like other reviewers have stated, I too say PayPal's outsourced third world "customer service" reps are dumb and unbearable! I am so sick and tired of this third world crap! I am constantly having to log into my PayPal account to change my billing address for the card. For some reason (illegal reason too), PayPal is constantly changing my address without my authorization. The moment I change my address to what it should be, purchases might be okay for a day or two, then get declined again because PayPal decided to modify and change my address without my authorization! I've tried talking to what PayPal calls their "customer service". It's anything but customer service.

Let's start with a bit of history. From 2000 to 2009 I was an active seller on Ebay with literally hundreds of transactions with a near 100% positive rating. In 2008, I designed poker chip sets and had them manufactured in China and sold them on Ebay. By 2009 I had sold 65 sets. My unit cost was $65 (including ebay & paypal fees). My sale price was $100 + shipping of $45 (the sets weighed 40 lbs boxed… That was UPS fees not mine). I had a paypal account (verified via my checking account - you know, we've all done it - paypal deposited $0.02 in it and asked me to verify the deposit amount, etc) and a paypal debit card to go along with it. And as we all know after Ebay purchased Paypal, all Ebay transactions were required to be processed through Paypal for "security reasons".

To say there is any "customer service" is a farce. Terrible automated helpline. No callbacks. My account was charged several times for fraudulent transactions via my PayPal debit card. No way to stop payments online, nor terminate the card or report it stolen. Calling is useless. For a multi-billion dollar company this is inexcusable. Can't believe they're allowed to continue doing business with such horrid service/support.

This is my message to PayPal. Your customer service, as has been the norm for a while now, is totally useless. I called today to find out how I could access, see and resolve an apparent claim and while it is normal for the first person you call to be useless and not trained well at all, I then asked for a manager, Eric, and he was equally unable to be of any help. He, and everyone else at Paypal loves to blame Chrome. Grow up. Chrome has been around long enough and you have enough money to have learned how to play nice with the other browsers. Your blaming Chrome is getting tiresome. Anyway, following their advice I opened Explorer and still can't access the claim. So when the customer contacts me I will just blame you for not having a single solitary solution except to point fingers at chrome. Horrible customer service from start to finish.

I recently opened a personal account with PayPal (after having a business account I never used for 7 years) anyway. My keypad on my laptop dropped one letter in my last name. I won't able to fix online, even though there's a way supposedly to do this, I called Customer Service and they were absolutely no help, now I have to fax them a copy of my ID and a statement. I don't have faxing capabilities. I could scan and submit but it has to be a fax that will now cost me time and money to do and it could take up to 9 business days. This is right before Christmas and I just had money transferred to my account from someone who bought a piece of used equipment I no longer need. So, the funds I was hoping to use for Christmas won't be available and I will never use PayPal again. This is beyond ridiculous.

I do direct sales. I did separate transactions yesterday and because my total amount of sales was over $500 PayPal put a hold on my money. I called them because the card used was my own card that is linked to the PayPal - I called and explained to them - it's Christmas. I had no clue that if I earn over $500 a week, my money would be placed on hold for 30 days. What I sell, I have to order online because my clients pre-order. So what am I supposed to do, not strive to make my business flourish and sell nothing so me and my kids can die of hunger. Now they are making me wait 30 days for my money. Ridiculous. I will no longer be using them.

I could not send money via PayPal from abroad, even though I was using the same laptop I use in Canada. Paypal keeps asking for security questions and codes sent to my office phone mailbox. The Customer Service number does not work and there is no email or chat to contact them as I cannot even log in with the right password. I am switching to their rival company. Enough is enough. Time is crucial when you need to send money to a relative and Paypal has made me waste a lot of time and peace of mind today.

I received a message from eBay saying a recent transaction was cancelled by eBay because the merchant was fraudulent. I was told that the amount paid would be refunded in 3-5 business days, but if I spoke to PayPal, they would refund me immediately. So they transferred me to PayPal and the horror show began. First, their automated voice response system refused to pass me to an agent without taking me around in circles for 5 mins. The voice response system was so bad it couldn't even understand the difference between yes and no! It was so clear that it was automatically designed to frustrate callers into hanging up, which I refused to do.

I could fill two Internets worth of hate-filled venting about PayPal. Every experience with them is frought with mind-boggling unethical business practices and customer frustration; from customer service representatives who know absolutely nothing, and can provide ZERO help, problem resolution, or information, rules that change with every new person you speak to, promises of "I will escalate this to my supervisor" - which I have now realized is code for "I'm putting you on hold and NEVER coming back," and my new favorite- "we will remove money from your account in 1/billionth of a second from the time you click Buy It Now, but if you are trying to get it back??? MOOHOOHAHAHA. That will take at least a month!"

PayPal will not release funds because item was shipped to unverified address which was requested by the customer. The Ebay customer purchased an item and wanted it shipped to his vacation address. Delivered to that address. PayPal holds the money after taking their fees right away and the balance held for 21 days. I have an eBay account since 2002 and a PayPal account since 2008 with no disputes or refunds. Horrific service and no customer service with problem solving abilities. Customer service has the receiver's information and can verify delivery yet they choose to not take the extra step and verify. It is more convenient to hold the money.

I order some items from Gardner's Women's Store for Christmas gifts for family members. I did not receive the items but Gardner's provided PayPal with a tracking number that stated that the items were delivered. The item was supposedly delivered during my work hours to my home. I did not get any box at my home. PayPal refused to return my 157.65 dollars because the Store showed that the item was delivered. No delivered to me but delivered to the address given. I will never used PayPal again.

PayPal experience has been disappointing lately. Transfers out seem to take days to complete, yet monies due to PayPal, are processed immediately. E-mail or Customer Service are no help, as the response seems to be just "from the manual" or very "general". Not any attempt to check on a specific issue. Unfortunately they seem to be "joined at the hip" with eBay, so not many options when selling on eBay. Sad, but what an opportunity for competition.

I do not recommend using PayPal services to anyone who is looking to actually receive their money for selling an item. First off, when you have a problem customer service sends a general email that does not even address the problem you report. Secondly, I do not have time to remain on the phone with a representative who does not solve my problem. If you wish to wait forever and not receive your payment in a timely manner, this is the company for you. This is ridiculous!!

I am really sorry to let PayPal go, because payment was very convenient and there was the promise of consumer protection. Unfortunately when you need the protection they will not protect you and reward businesses with click and bite business techniques. I was also shocked to learn how many negative reviews are there on PayPal. I guess I should have read them before I started to use them. Oh well.

I have been trying to challenge a company that withdrew my money. PayPal doesn't respond to emails or phone calls. Kept me on hold for 3 hrs tonight and never call back all day today. I am at my wit's end.

I called and was told by a computer generated reply that I could receive a callback from 1 hr to 1 hr and 15 minutes... 3 hrs later no callback! I tried calling again and was told I could hold or wait 19 minutes... 45 minutes later no answer. I tried to send an email but THEY give you the reasons for the email, which mine was not listed. I tried their Q & A and again my reason was not there. I will NEVER use PayPal again!! I learned my lesson the hard way.

PayPal keeps sending ghost charges to my old bank account. After three months, PayPal will still not delete the bank account or explain where these charges are coming from. I've even tried to close my PayPal account, but they won't let me do that either. This seems criminal, or at least criminal by extreme negligence.

I received 2 phone calls in 2017 stating my payment was late. Each time I said they had incorrect information. Each time they put me on hold and "found" my payment. One of these calls was at 6:00 am on a Sunday morning. After the customer service rep told me he found my payment I mentioned that it was rude to call anyone on a Sunday at 6:00am. Could he please make note on my account to call me anytime after 9:00 am. I am a mother of 7 children, 3 with disabilities and the quiet time was much needed.

Wanted to send some money to my friend in California, it would have been cheaper on both my time and money to send her cash in the mail. When I sent her money they decided to use an old bank account without verifying with me first. I added a new bank account and tried to change which account the transaction used, but the website wouldn't let me. Instead of canceling the payment when my bank denied the funds, they decided to pay her and then try my bank account again without telling me, resulting in a 2nd overdraft fee. I called customer service, was on the phone for 90 minutes (on hold for 1 hour 10mins) for them to tell me that there was NO way to cancel the transaction, NO way to change the bank account and basically to ** off. I ended up getting 2 overdraft fees from the old bank even though I never authorized them to use that bank.

My PayPal account was hacked, For the fraud payment, Paypal refused to cover. It’s about $9,000 balance currently. All fraud activities were computerized and all same names. PayPal immediately sent emails to me all fraud activities that said on hold and investigate. There were no way to see them as normal transactions. Someone add a totally strange address in different state, etc. The collect section people are calling every day for the negative balance. Please help.

Terrible decision making - A buyer disputed a case that was hardly looked into, they decided for me to return money wrongfully to the buyer and now I'm getting back the damaged goods. I will delete PayPal and never use again.

I sent in two payments to my friend under friends and family option and each time my friend got charged a fee. In spite of constant calls, was told that I made a mistake and did not choose friends and family option. This is ridiculous. I have had to make another payment for the fees incurred by my friend. I have decided to cancel my account and not use PayPal again. They refused to refund the fees charged, just kept blaming me.

Disputed a previously authorized monthly payment for a subscription that was cancelled six weeks ago. Cancelled subscription company. Advised PayPal of cancellation within 24 hours of my complaint. Today, three days later, PayPal debited my account anyway despite my having filed the dispute and the subscription company verifying that no payment was due. I am now advised that it is PayPal's "policy" to hang onto my money for 7 days before refunding it.

I conducted a private car sale through Paypal in the State of Connecticut. CT State Law states that the buyer assumes all responsibility for the car once title passes. The buyer used his credit card to purchase the car and then proceeded to request a charge back stating the item was not as described which is not true and I have documentation to prove it, although completely irrelevant according to CT State Law. Taking it upon themselves to supersede CT State Law, they gave the money back to the credit card company. The buyer still has the car and title, I have a negative account, I have 8 hours into trying to talk to someone in Paypal that is handling the case and still have not, I've had to retain an attorney, I cannot shop online during the holiday season using Paypal as the account is frozen, and I've had to deal with the stress of this injustice.

I've had Paypal for over 4 years, never have I reached out to them to resolve a problem with a merchant. To make a long story short, the day I do, they not only take the merchant side saying it is buyer's remorse but they declined my ability to appeal the case. I have several screenshots showing that this was a security issue as it seems like an online scam and they didn't even bother to ask for the evidence, they just closed it arbitrarily. The Purchase protection program is a SCAM. I strongly suggest using other payment methods directly with your credit card provider like Visa or Mastercard... Paypal will NOT protect you from online threats.

A customer filed a dispute from Aug. PayPal sent me an email in Nov, the very next day they took the funds without offering me a chance to counter the dispute. I log on to my account to figure out what was going on and the web page I know realize is worse than the customer service. I tried to transfer funds into the Paypal account from my linked card to cover the held funds and that money was put on hold for 3 - 5 business days. Contacted PayPal CS which is the absolute worst and based out of the Philippines. If PayPal had done their research they would have noticed that I issued a refund VIA PAYPAL THE VERY SAME DAY in Aug! There was no need to even withhold money from my account.

I received wrong amount from a buyer and I refunded the money to the sender but Paypal did not warned me of a .30cent fee. So every time I refund the buyer for sending the wrong amount Paypal charging me hidden fee .30cent. This is crazy and I’m pissed-off. I called Paypal they refused to refund my account for the hidden fees. Does anyone knows I could bring legal case against Paypal?

I was a customer for nearly 20 years. In all that time, I’ve used PayPal for thousands of transactions and spent a great deal of money with them. I have NEVER complained about anything. When one company literally stole $100 in a scam, I contacted PayPal. Shouldn’t be an issue, right? Loyal customer, clear violation on the part of this company, dispute for $100. No one would be this upset over $100 if they were looking for an easy scam, and after all this time, it would be clear to any reputable or ethical company that I’m not the kind of customer who demands refunds all the time or files false complaints. And yet... They didn’t even read my complaint and closed in favor of the seller in less than a day, without giving me a chance to contact them or appeal.

PayPal talks about your purchases are protected. Your money is protected. Don't be fooled. It is not. I lost money purchasing an item on eBay. I called PayPal and was treated quite horribly by the customer service representative. Save yourself some pain when you need them. They won't be there. I lost my money. The person stole my merchandise. Nothing was done. In the past PayPal had a good system. Now just plain bad. Do not trust them. You have been warned. When I close my account no one called to ask why... I had an account there for many years. I even purchased a car through PayPal. When I close my account it was like I was never there. They don't honor good customers. You'd be better off just getting a good credit card and not dealing with eBay or PayPal.

I just made a payment for my rent of $1000 to my housemate yesterday (12/01/2017). My account was somehow charged four times (that's 4 payments of $1000, for a total of $4000), but my friend never received anything. Thus, $4,000 of my money has been lost in transition (I have documentation to prove this in my bank statements and those of my housemate). I've called customer service over 30 times and I'm starting to get really upset that I can't get through to anyone. This is the worst!

I have been a PayPal member for over ten years. At first, they were doing a good job. Lately, they have become completely incompetent and treat their members like sheep. They apparently have a new phone service which obviously is farmed out overseas and the connections and the people answering the phones are intolerable. When you have a simple problem they can't or won't fix it but spend an inordinate amount of time trying to wiggle out of it with endless transfers to other people.

Opened PayPal Here account and then was told I didn't qualify for business card reader. After calling customer service and being transferred several times I was told there was no reason why. Unfortunately I just didn't qualify? Giving no reason I asked for supervisor. Never transferred. Asked for corporate and was told there wasn't a corporate number. I feel like this was an act of direct discrimination and not being able to give me a reason for denial bad customer service.

First off if I sell an item to someone and that someone has the item I sold them for a least 5 days now, shouldn't I have my funds by now??? PayPal and eBay are both in it together. I don't know about the rest of the world but here in America when you sell something to someone and that someone has the item you sold him you should have your money but not the way PayPal and eBay think. Oh no. They're going to hold it for 21 days and they won't tell you why for security reasons and then when you go to eBay to tell them that PayPal said to call you guys cuz you're holding my money but then you turn around and say it's PayPal. It's a bunch of ** not to mention that whenever you call PayPal you'll get some Foreigner that'll be like, "Hello sir my name is Brian **. How may I help you," knowing damn well their name is Brian **. I mean it's a joke seriously.

I am in China and I tried to use my PayPal account in America to pay a bill. Because I recently logged into HongKong via VPN service, they flagged my account. The only way to clear it was receiving a text message or a phone call. No e-mail. Since I am in China no phone number or text messaging can help me retrieve a verification code.

I’ve used PayPal for a while with no issues, so when I had an issue I expected a quick resolution. Instead I’ve gotten the runaround. One iTunes payment has been sent to the wrong account twice so far. On my billing agreement and on my PayPal account this is NOT my preferred payment method. I called and emailed and was told that despite my preferred payment method being marked on my account and billing agreement, PayPal used the other account because it was older, which makes no sense. I’ve had several iTunes transactions go through using the correct account. Yet PayPal will not acknowledge this is a mistake on their part.

I have never dealt with as many issues as I did with this company. Over the course of less than a week, I have spent about six hours on hold and talking to them. There are a few good reps that they have but two of them tried talking to me like I was stupid, especially the last one. I have available credit but I can't use it. I had to sit on hold just for my first purchase to go through.

I had someone send me money through PayPal in an emergency because PayPal offers money transfers in minutes; PayPal charged me for the wire transfer, then charged me to transfer money to my bank, then had the nerve to HOLD the balance of my money for review for 72 hours. Electronic transfers of money are guaranteed funds; there is no reason for you to hold someone's money, especially when you are already profiting off of the transaction on both ends. I will obviously NEVER use this system again. CROOKS!

Open an account to sell on eBay. Items sold. Buyers paid. I shipped and uploaded tracking info. Items delivered, positive feedback received and then when my money is to be released to me...they froze my acct and tell me I need to give them my SS number, add a bank and a credit card. If I do that it will "assist them in unfreezing" my $500+. eBay owns PayPal, and under this scam, they get you to sell your stuff, and they keep the money for 180 days. Lawsuit time... they ARE NOT A BANK.

We are really disappointed the services from PayPal. You didnt check our mail and just forwarding your mail to us. We didn’t attach anything in email and you still saying, we don’t accept files that are sent as email attachments??? We can’t understand that. We already contacted one of your customer services person Mr Jaafar and he gave the directions and link to us. We uploaded all documents (ID, trade license and authorization letter) in this link. You can check for our account.

I don't normally order things online. I am an old fashioned shopper. But I made a mistake of ordering something from a website and paid via PayPal. Never received my items. Contacted seller and they claim items were shipped. They sent it via DHL. I call DHL. They claim they left it at my door. I live in a gated community in a big apartment complex. I never had issues with packages being stolen. Asked around neighbors and they never had an issue. We also have drop off boxes for packages like this and mailman/DHL can easily leave the item in there. But DHL claim they just left the item at my door. I tried the nice way and contacted seller but they didnt care. I tried disputing it with PayPal and they told me I am wrong. So I never received my items and didnt get money back. Website was shein.com and they are also known for being shady. I wish I had done my research beforehand. Very disappointed with PayPal.

They won't let me even use my "available" funds on my account which is not even limited! I even provided them with my ID. They ask me to confirm my bank account and mobile phone number, but they are not sending me any confirmation codes to do that after I request them. They don't want me to verify my bank account or mobile number and are not letting me verify. And since I am not verified enough, they won't let me use my $960 on my account. They don't have an iota of integrity. Be warned! Stay away.

I am not a seller. I have been getting paid through PayPal for several years now (via the music teacher's website which hosts my site). I have never had funds held, and I receive tuition each month from 9 to 10 of my students, and on November 16th, I received payments from 4 students. Two were processed, and two were held without explanation. Here's where it gets interesting. I got notification that funds were being held and was told I should ship the items and provide a tracking number in order to speed up payment. Unfortunately, I am not selling anything! There was nothing to ship! Then I was told to mark the item as processed, and so I did, but then I called because this made no sense to me. I was told it would be over an hour before my call would be returned.

I have been doing business with Paypal and eBay for almost 20 years now and I have seen the trend developing for a while now but I've stayed quiet because it didn't really impact my business until now. These companies have both gone out of their way to make the services easy to use for buyers, at the expense of their sellers.

There were unauthorized transactions from my account of over 5 grand. It's been around a month and I am still trying to fix this with them. It's funny, every time I call them, it seems I start the process from scratch and it ends with them saying, "We will take care of this." But the next time I call again, they act like this is first time I am registering a complaint. In the last one month, I have explained the same problem to them almost 40 times!!! Please, don't use PayPal! There are lots of other better services.

Ridiculous. I will no longer be selling on eBay. £20 PayPal fee for selling an item. Then they put my funds on hold for over two weeks as they say I do not have a good enough eBay rating to pay me straight away despite the fact the buyer paid straight away. I have been an eBay member for over 8 years with 200 transaction at selling and buying with a full 100% rating. This is just another way for them to fleece us. I am now waiting on eBay telling me I owe them £20 as well for my most recent sale. Greed like this will only drive people to other more user friendly sites! PLUS - I had a PayPal credit account for a short period of time. I cleared the account as I wanted to close it. The hassle I had to go through to close it is also ridiculous. I reckon they hope you will give up. There is no clear online way of doing this. You have to call them, after a lengthy wait on the phone I was integrated as to why I did not want to keep it open.

I ordered and paid for an Ebay auction. Several days later, Ebay emailed me to let me know that the auction was fraudulent and the seller had been hacked. I disputed the payment with PayPal, which I've never done before. I chose "Unauthorized Payment" because they didn't have a category for fraudulent auction. After about a week, PayPal refused my dispute. I called them and was on the phone over an hour, being passed from one representative to another and then after an hour, they hung up on me. Ebay cannot help me because I started my dispute with PayPal first. I have emailed PayPal over and over sending them all the emails and proof from Ebay that the auction was fraudulent, but PayPal just sends me automated responses saying to take it up with Ebay.

They give instructions on how to start a dispute... but never really outline how to escalate to a case. The whole interface is designed to confuse and frustrate people... so they will not dispute or cancel the claim. They basically hide the link to escalate. very very small text that gives a different description than is really there. Sleazy really and should not be allowed to do it. Also if you do not respond via email within 10 days the other party wins. I was left with a real feeling of it being shady. I do not want them to have my account numbers etc if that is the way they operate... Who knows what they would do with it. I do not trust them. Looking for an alternative. Closed Account today.

My wife made a small error by paying for an item using an old bank account information that she forget to delete, this resulted in PayPal paying for the item and placing her account into a -$300 state with account limitations so she cannot send/receive money until this limitation is resolved, after talking to Facebook staff and saying this needs to be resolved over the phone. I've tried to contact many times and they simply never answer the phone... period. So this account is pretty much in limbo with a negative account balance all because they refuse to have a proper customer service to help resolve the situation.

I used to PayPal to sell a very expensive hyperbaric chamber that belong to my father before he passed away. I got an approval beforehand or I would have completed this transaction elsewhere. After the payment had been processed, it was complete chaos. I made phone call after phone call trying to have my money released and the purchaser of the chamber did as well. I was referred to department after department having to pay an at fault account that belonged to someone with the same last name before they would even discuss the matter. They decided to keep a hold on my money for 4 months releasing it to me in July, however when I tried to pay for an item I purchased from eBay yesterday a hold was still active on my account.

Sold an item listed for on eBay and payment is issued through PayPal. Payment received, item shipped same day, entered tracking information, item delivered on schedule, customer submits positive feedback and funds are released from pending status. I attempt to withdraw the funds from PayPal to my debit card linked to my PayPal account. Initiate a small test transfer in the amount of 5.00 dollars. The transfer is canceled and the 5.00 dollars refunded back to PayPal account within a matter of a few minutes (within the 30 minute time frame). Initiate a second withdrawal for the same amount. I receive a message stating under review "Pending" however, the history account information is void any debit card information and the .25 cent fee has not been charged against my PayPal balance.

I have used PayPal for a couple of years now and recently I have started to notice some major discrepancies in my account. I have been billed for services that I never signed up for and have never been credited back for refunds. The latest and final straw was being told by PayPal that even though I returned an item, the $599.99 that I paid for it has not been returned and is still pending after 30+ days. I plan on contacting my states Attorney General on Monday and asking if I would be able to file a fraud complaint. I will never do business with PayPal again and after this issue is resolved, I will be closing both my personal and my company's accounts with PayPal and taking any and all legal steps that I can in order to stop this kind of fraudulent activity.

In our opinion and experience PayPal (MAFIA-Crooks) seems to believe that they are knowledgeable in all fields and they make decisions and its rulings based solely on the big 3 Credit card companies behalf. Our account went into the red due to a American Express customer saying they were not satisfied with their order. This was a custom made order which the customer sole supervised the entire process and this was documented. We sent PayPal all the information required to disproves this groundless accusation and even with all of our documentation in disproving this claim it was awarded to them?

No business should be forced to have to use a debit card to get funds transferred. Likewise, no business should be charged by PayPal to obtain its funds in a check due to PayPal’s issues. An ACH transfer costs nothing. Wtf. Square is definitely now the only way to go for small business. Beware consumers as you are being forced to do something that costs PayPal nothing.

PayPal has hit an all time low. I've been using them for 16 years now, and had a lot of ups and downs with this company, but this one takes the cake. I received a payment from a customer yesterday for a little over $100 for a custom made doll. PayPal put that payment into a pending status for 21 days, stating I can get my money faster if I send the merchandise now and send a tracking number to PayPal to prove it was delivered. Any business person with any common sense at all knows you don't send out merchandise without a cleared payment. That is ridiculous. I, myself, would never ever expect a company to send me merchandise before they have received my payment.

I tried to use my debit card to send money and PayPal rejected it. I called customer service and was told that although there is nothing wrong with my card, they needed me to put all my bank information into their system. According to them, this was for my protection. Really, I am just trying to send $35. I felt as if I was being scammed, and hated that I had already entered my card information into my system (It was my first experience with PayPal). I removed my card information from their site, and pray that they don't pull anything out of my account. Will NEVER use this company. I don't trust them...

I sold my car via eBay and the buyer paid through PayPal. At 1st PayPal told me I would have my money released in 7 days after buyer received. So 7 days later I call PayPal and they said I have to wait another 9 days. So in 9 days I call and they said I have to wait another 3 days so you can imagine my frustration in having that PayPal has stolen my money and refuses to give it to me. Now I have received an email from PayPal saying they won't let me have my money unless I send a photo of my license then I have to wait for another 5 days till they can receive it, not to mention they took $170 fee from me. They stolen my money. At this stage I can't see me getting it anytime soon. I highly recommend not using PayPal. It's really not a safe choice. I'm now going to contact crime commission to receive some help in this area as I need help with receiving what's mine.

They hold your money, keeping it hostage, until THEY CLAIM IT IS SAFE for all parties for them to release those funds. This time-frame is totally at their discretion. I think they are keeping the money to earn interest on it. When they FINALLY release YOUR money, they charge you a fee for using their "service". I'm totally, completely done with PayPal. I will use a different service or drive and pick up a paycheck or wait on snail-mail. YOU HAVE NOW WARNED. PROCEED AT YOUR OWN DISCRETION.

I've just sat for over one hour trying to get money received on eBay sales transferred to my account... This is the second time for such an occurrence, and each time after one hour I have been hung up on without a return call. This company is a racket, in that it holds your money for 21-30 days after a sale on eBay for 'security reasons' even though a customer was completely satisfied with the purchase. I wish eBay would find another way to transact payments. In conclusion, I recommend to people to never sign up with PayPal when selling anything or plan to wait a long time to receive your money.

PayPal having keeping my money for months. I have been in contact. They wanted proof of address that I gave them various. Then they say it has to match word for word and to change it in my account. I am doing all they ask and every time I contact them I get the same answer from a different agent saying it will take 24 to 72 hours. Well it has been longer and every time I write I get the same regenerated email from someone saying they are a different agent. This is crap. The customer service is a disgrace and they should not be allowed to operate with the customer service they have. I have all their emails.

Took money from my account 3 times and never paid the seller while leaving the payment pending and refusing to refund until pending period over with. Each time they told me it never happened and had to spend a total of 22 hours on the phone.

I had purchased a quilt on eBay. I have dealt with eBay and Paypal for at least twenty years and have spent a great deal of money and purchased at least daily from eBay. Payment was always deducted from my checking account. I did purchase about half a dozen items using a credit card. On November 8th, 2017 I paid for my purchase online thru my Paypal account which always deducted any eBay purchases from my checking account. I checked my balance the next day and discovered Paypal without my authorization had placed the charge for the quilt on my credit card!!! This led to a double payment. I had a credit from a seller and planned to use my credit towards the purchase of the quilt. Paypal always deducted the credit from the total purchase of items would bill the checking account if there was money still owed for the balance.

I was told I could switch my account to my business partner. All I had to do was fax over paperwork. So I faxed over the paperwork and they said they would e-mail in a week. A week went by and I didn't get an e-mail from them. I called again and now they told me they didn't get my fax, that I would have to resend the paperwork and I could send it through PayPal so they could get it faster. So I sent it through PayPal and they said they will e-mail me in a week. Still didn't hear anything. I e-mailed them thinking I might hear from them and I got a generic email back that had neither to do with my problem. So I called again, now they tell me the letter I wrote has to be typed and needs to have a business letterhead. So I type it up and send that...

I place my order from Groupon. The order came to a 3rd party. I received an email stating that it will be additional delay due to the fire California. I did get in contact with Groupon and the 3rd dealership. They said it's Been deliver. I have not received my items still as of today. No one had any idea. Where my item is that I paid for is at! I however do need that computer deal or my money back refunded back to me. They're telling me they're not able to do so. Not fair to me. Horrible customer service and it's paid for. I Don't have money to throw away, cause I don't have it to do it! I need help! Under PayPal really!

I used to be able to pick to pay in a different currency from the Paypal payment menu. Now they got rid of that option. They make it look like you're paying in the currency shown on the screen, but when you get the credit card bill, you'll notice that that it was charged in your home currency. I have a credit card that charges 0% fee for foreign currency payments. Paypal charges 2.5% so now I'm losing 2.5% whenever I use them.

Being an eBay seller you are forced to use PayPal to receive funds from your sales. If you experience a problem and it usually will be with the PayPal end you are dead in the water. I have been a PayPal customer since 2013 without having any problems with my customers or my products being sold. I have 673 positive feedbacks. I recently changed my email address with PayPal and that has become an absurd comedy of reactions. PayPal is now holding my money for 21 days. I have been on the phone with customer service only to go around in circles. PayPal is not able to connect the dots, I have not changed my business on eBay, I have not started selling new merchandise and I have not started receiving negative feedback or changed any of my contact information, all the reasons they state for holding your money.

It certainly doesn't simplify buying online in fact quite the opposite has been my experience, and if you ever need help from them Good Luck. I think it's impossible to actually talk to a person. I have a refund coming because I returned an item purchased on eBay, unfortunately I made the purchase using PayPal so the refund is due from them. Now comes the tough part of trying to find out how to get my refund. Their website is absolutely no help and I gave up trying to talk to someone. I will just call this experience and move on, my future plans do not include PayPal.

I have been selling and purchasing through eBay and using PayPal for several years. Until now I have had no problems. I recently had a person purchase a figurine from me then say they did not authorize the purchase. Then they requested a chargeback through their credit card company. They said they did not have a PayPal account. PayPal told me to refund the customer or if I did not they would refund them out of my account in so many days. Then PayPal charged me a $20.00 chargeback fee. This whole situation has made me disgusted to use either company. What a scam the whole situation was. Buyer and Sellers beware!!!

A company called IP Vanish setup an ongoing subscription without my knowledge. The day they tried to charge my account, I put in a dispute. Your company tried to debit my account for a transaction I did not approve which bounced our account. I called and spoke to a supervisor who explained what happened. He said that the company reversed the charges and that I would have to take up the bounced charge with them even though it was an unauthorized charge. I explained that I would handle that but do not touch my account again for this transaction.

My dad sent me money from his bank (cash). They took it out of his account the minute he pressed enter. It's been a week, and I still don't have my money. I called, and they made up an excuse about his account being new (true). This doesn't jive with me, because the money is obviously there. They have it in their account collecting interest. There is no excuse for this.

PayPal Stole my money and will not release it! My sister deposited $1000.00 into my PayPal account 2 days ago to help my wife and I with emergent medical costs and prescriptions. PayPal offed the ability to transfer my money into my bank account using my debit card on file. A process that they boasted would only take a few minutes. They took the money from my Pay Pal account and then put a hold on the transfer. After writing 5 letters and calling customer service 3 times, and being disconnected after an hour on hold and in the middle of a conversation, Pay Pal has still not given me a reason for the hold or how this hold can be resolved. I'm sure that this practice is not legal. The only responses I get back are automated answers that do not address my issue.

First time using PayPal transfer service from PayPal to my checking account, transfer got flagged. They can't tell me why. They have now told me instead of 1 business day as indicated in the email they sent me it could take up to 9 days. I had used the service to avoid a check being mailed, that would have been faster with no hassle. Tried customer service twice. Could hardly understand the people who answered the phone including a supervisor. Back to the USPS, they were not helpful or polite.

They will not cover digital content if disputed. After 7 years of using them as my payment portal - I canceled my acct. because their customer service would tell me stories, then change them - then their collections dept hounded me for the negative balance created by a PROVEN transaction. I will never EVER use them again.

I been selling items through eBay for 3 years now, 100% positive feedback and quick shipping, PayPal suddenly decided to put holds on my funds after years of not doing so. I call eBay and they said it's not them, my account is past the threshold. I call PayPal and they refuse to tell me exactly why they're holding my funds, their explanations go from buyers' ratings, items being risky to price changing. This company is shady and it should be illegal to hold funds for services rendered, also it seems like they have a monopoly on this which is illegal. I honestly wished you could use merchant accounts on eBay and get rid of this annoyance.

I HATE PAYPAL! Any interaction I have had with this company has been nothing but a headache!! Trying to transfer money out of account and kept attaching an old card. When I called cs I got treated like I was stupid because their system wasn't giving me the right information!! If I didn't HAVE TO use this site I would never use it again!!

I sold a TV part on eBay Aus to a buyer in the USA. The buyer claimed faulty part as didn't fix his TV. Turned out he has bought the wrong part so naturally his TV didn't work. Buyer claimed faulty part and escalated dispute to a claim. PayPal dismissed the claim and closed the case in my favour. This was the correct decision as per Paypal policy.

There is money sitting in my account that has been there for weeks but for some reason PayPal will not let me move. So I tried calling customer service - they said the wait would be over an hour and they would call me back. They never called back (I have my cell phone with me at all times). I called a second time and told my wait would be 1 1/2 hours and they would call me back.

I did have money sent to me, to PayPal account. I only use one bank account for that purpose. On October 4th, I did withdraw the money. For two weeks no answer was right where my money went. Today, I got email OCTOBER 25th that my money was deposited on 19th of October to my account. What is PayPal doing with my money for two weeks? Telling me that it was deposited and the bank is holding it? I would like to charge the late payment fee of 45.00 dollars! Or take down promise of dealing with transaction in 5 days! Who has right to misrepresent what they promise! It should be fine for that. I am not sitting on pile of money to use another money from other account, and if it is in my account it should have been transferred where it belongs.

We use PayPal as one of two payment processors (the other is Stripe). Our business is growing very (very) quickly, so PayPal has put a limiter on our ability to collect the monies. This has been ongoing for months now. It's not a one month aberration, it's a multimonth trend. We're growing, good for us. OK, fine... When we tried to introduce ourselves, they offered us a loan -- yes, we are not legitimate enough to collect our monies, but we are legitimate enough to get a loan. So, we can pay them interest to get our money but we cannot collect it directly. Then, they blocked refunds (we like to refund and subscribers that aren't happy, even if they don't request it). When asked why we could not refund, they said as long as our monies were on hold, we couldn't send them back to the customer.

PayPal Customer Service has been completely useless. My account had fraud on it two months ago and still it has not been dealt with. They are non-responsive to my emails attempting to reconcile my account and I still do not have access to the legitimate balance I had in my PayPal account. I am not willing to wait 45 mins or longer (usually much longer) on hold to get through to someone just to not get any satisfaction. I've done that to no avail. PayPal is not worth doing business with.

I received a refund through PayPal but it was not given back to my credit card. I tried to get it through online help but could not. I tried to contact them through email but was in a loop that only took me to the FAQ page. Next I attempted to call but after 40 minutes of listening to PayPal commercials with no customer service I was forced to give up as I pay by the minute for my phone time. So since they will not provide an email, won't issue my refund and won't answer their phone I have lost my money to a dishonest system. They will take your money immediately but will not be available when they owe you money. Poorer and sorry I ever got involved with PayPal.

I had a charge on my credit card last week that was a fraud charge. I contacted PayPal to dispute the charge. I then contacted the bank and the merchant. The merchant refunded my payment the same day. Then I got an email from PayPal saying it was a valid charge and today they took the money out of my checking account. I contacted PayPal again today and I was told that until they receive the money back from the merchant they are keeping my money. I contacted the merchant again today to verify they had returned the money and I was told it had been returned the same day that I had called last week. PAYPAL is nothing more than a SCAM COMPANY. I was also told that I cannot cancel Paypal until they get their money back.

I haven't used my Paypal account in years. When I try to log on, I don't remember my password and request that a temporary one be sent. When I submit the request, I get an error message. When I try to open a new account, Paypal says I already have one and I go through the whole process again without success. So I try calling Paypal and am told it is a 35-48 minute hold time, but I can schedule a callback. I do so and walk away from my phone for 20 minutes. I come back to find that Paypal's automated service has called me back already. Not 35-48 minutes later! WTH! So I try to whole thing again.

Buyer does not ship product. PayPal asked me to submit evidence of my case by filing a police complaint and reverting to PayPal via FAX or Uploading document. I reverted to same mail on 17/10/17 with the scanned evidence of my police complaint. There was no FAX number provided and no upload facility given on the 17/10/17 as it was already in the "Being reviewed by PayPal" stage. PayPal declined my claim on 18/10/17 saying I have not given information while I have.

PayPal allows fraud account holders to make purchases using the account and eBay listings, and not doing due diligence on fraud transactions. They simply refund the buyer account holder and charges fees to the seller. So the seller gets hits by them. They do not do anything to stop the fraud transactions or prevent them by recurring.

They make it confusing to send $ where you or someone unfamiliar can easily choose the wrong option and have fees taken out erroneously. Then you sit on hold for an hour and they won't even do a one-time grace fee waive. I'm definitely going to try to find another payment option!!

11 weeks ago, we sold our truck for 18,000; the buyer insisted we use PayPal. I had never used PayPal before therefore dutifully created an account and issued an invoice to the Buyer. Below is a summary of the transaction and its escalation from 18,000 to 62,978.94 (no this is not a typo). PayPal requested us to pay the shipper cash (via Western Union) 4,300. Upon payment the total funds of 18,000 + 4,300 would be released to our account. Note: We had agreed to transaction when we agreed to sell the vehicle. Cash duly sent to Shipper.

I sold an item on eBay, the money went to PayPal. The money was never available to me. One excuse after the other one, it's always pending, fees are added, eBay adding more fees. I tempted to transfer money to the bank I had no luck the money went pending and there is more fees at it until there's nothing left. Never put a dime in PayPal. Stay away, take my word, don't give them your bank card. Use your own credit card not PayPal, common thieves, no respect for customer. They got your money now you got to figure out how you can get it. Good luck.

Stay away from this hellsite. The customer service is a joke. When I tried to explain to them that the merchandise they refunded was not returned to me and now my account is in the negatives and I do not have the merchandise. PayPal is a bunch of scammers and I am going to have to file a police report now because they are so unhelpful, I am never using PayPal again.

They wouldn't close my account. I called because it wouldn't close online. They bounced me around to 4 different people for 45 minutes until finally they kept me on perpetual hold. I was treated with zero care and still never got to close my account. I was told they "weren't able" to close it despite nothing being in the way of the closure. This a shady practice and a frustrating way to treat customers. Now, my personal information is out there and I can't remove it.

I used PayPal to receive Money from my Clients. It's Horrible you can use PayPal if you are doing Business they will refund your Money even if it's your and it's not your Fault. Horrible service. Please take my advice and stay from it. They Charge you for all the Fees and will suck all the money from your account.

I've been dealing with the same return for 2 months. Originally the claim was supposed to be open in August 2017. I found out 2 weeks later it was not. They tried to apologize for the mistake and expedite the claim only to make me wait until October 16 be it's settled. When I went to send the item off I found that PayPal had opened the claim to the wrong item. So today which is October 20 2017. I call PayPal only to find out that I have to go through the process all over again. The individual that I spoke with name is John… ID ** was not trying to help but only trying to justify why he couldn't help speed up the process. "Really" it's only been 2 months. Wow!! It really seems that PayPal is not and does not want to hold themselves accountable when they make a mistake and that's horrible business practice. Apologies are ok and I've already accepted several but that's not taking care of the problem.

FREEDOMPOP: I can't understand HOW I can be getting all these charges below for a FREE service. I sure am being charged 2 - 3 - 4 times a month, I have been telling people about your service and haven’t said anything bad... But I want REFUNDS for the charges. It's costing me MORE for a FREE phone than it would if I was to get a phone service from another carrier. I see a charge for voice mail...

I purchased a software from Wondershare from Hong Kong, with a "guarantee" from them to refund. Well the software would not even install. When I asked for my money back, Wondershare would not even respond. I went to PayPal IMMEDIATELY and complained of a bad product not as described, and a phony money back guarantee, and a total failure of communication and customer service by Wondershare. I asked for my money back. Instead, Pay pal forced me into a fruitless period of working by contacting my seller. Well no response to me, through PayPal, or by repeated emails by me. PayPal would not allow me to escalate it to a dispute till time passed and for sure, Wondershare had my money from PayPal, well over 30 days. This is total bull. Do not trust PayPal. They are not even as good as a bank or credit card company. They help vendors take advantage and cheat you for sure.

I have been informed by PayPal manager Drew (badge #**) that he is unwilling to escalate or solve my ongoing attempts to transfer my available PayPal funds totaling $922.15 to my bank account. He gave me this address. Timeline: Mid-week of 10/09/2017 I signed onto my PayPal account and attempted to transfer the available funds ($922.15) to my Valley National Bank account. I was subjected to a security test. I answered the questions correctly, although I found it curious at the time that PayPal focused several of the questions on my supposed relationship with someone named "Edward **". I was informed that I had failed PayPal's security test and that I would be locked out from the process for 48 hours.

Sold my Big Tex trailer through eBay. Big Tex sucks by the way. 2015 22gn 40foot trailer. It sucks. So sold it. Sold it on October 3rd 2017. It's October 17 already still has my money on hold. If I knew it was going to take this long I would of never done this. I can understand 7days or less. But it's been over that. 14days exact and still on hold. And they have the nerve to charge me 178 fee for their services. Never again. Garbage straight up. If I knew it would take 21 days. I would of never done it. The best part is calling them and it take 2hr or more to get a customer representative. So enjoy their crappy services.

I am surprised to see that PayPal has put my payment on hold even I confirmed my bank account, provided all the identity proof, my account is in good standing and no clients have filed a complaint against me, this is not obvious as my friend suggested to me about PayPal. I need a normal PayPal account, as per your terms you said that your PayPal balance will be automatically withdrawn to your bank account on daily basis. You should have told that we will put your payment into pending state for 21 or 7 days.

An individual used PayPal and fraudulently used my debit card. People can easily use PayPal to get money from you fraudulently, all they have to do is key your information in and they pay people. No questions ask!!! If you call and report it, they don't give a darn... They will tell you real quick that they are not responsible although they should not allow people to do this that don't have accounts with them. Not very responsible company. Not as safe as you think!!! Customer service sucks... they treated me like the criminal when one of their clients stole my information and would not give me any help or information.

I had a customer write a note saying they had not heard from me. Their payment went to spam. I got a hold of the client and everything was fine. PayPal held that payment and created a divisive environment between my client and myself. They charge money for every payment you get. They are not there to do anything but find ways to steal money from us - the people who use their service. I hate them - If you need a payment service do not use this one! You will pay through the nose and get nothing but trouble. I would give no stars but they made me give at least one. They don't deserve anything but a kick in the **.

I have called twice. The first time I took a grand ole' hour to not get a resolution. All I wanted to do was transfer money out of my account. It is damn near impossible, it is a scammer's Fort Knox. You cannot do it over the phone. They say it is due to security... But isn't that what they all say. I had an outdated app that would not let me move it to my bank. Then the attendant told me to call a # and just ask for a debit card from PayPal. She said I could immediately get my card mailed to me and then get my money. Lo and behold when I made that call they told me in order to get a card I would have to supply a social security card, photo ID and proof of address.