PayPal Reviews

Had an account with them a long time ago, tried to re-establish log in, they sent codes, I entered, they kept asking more questions, nothing worked. As someone who has 30+ years in software I have never been more frustrated with the complete lack of organization and poorly thought out software. I would be ashamed to offer this as a product. Then you try to contact support via email and guess what - it ask you to log in, which is what I am trying to do. Just poor example from start to finish. I was caught in their earlier data breaches and swore I would never use again, but needed something from a company that doesn't offer any other payments. So that company is never getting my business again.

Recently after many years of being a customer of PayPal that will no longer be the case for myself as of today. Yes like many of the reviews I too have no success with their robot answering. I then recently tried this instead of waiting on the complete list of automated choices. I just start saying AGENT over and over until it detects somehow and I have been lucky enough to get a real person!! Of course once again today to yet another of their unbelievable decisions, they decided against me once again and basically called me a liar. Period. After sending them pictures, documentation and everything they ask for at PayPal telling me they would solve this in my favor. To drop the claim with eBay and they would take care of this for me at PayPal.

My account with PayPal has been put on ice, because they are requesting a confirmation of my bank account in the Philippines. When trying to submit the document, stating my name as account holder it shows that PayPal is not able to check my sent documents. In addition, due to these circumstances my PayPal account in Germany put my account on hold. If PayPal is not capable to solve this issue then I requested to have my funds withdrawn and my account deleted. This is not an option either. In the beginning, about 4 weeks ago, they stated that the proof of documents usually takes 2 days but the time of weeks has passed already and they are holding MY funds.

My tax return states deposited on the 5th of April. I live of monthly fixed income so a small deposit doesn't seem like much but it meant getting caught up. But I am showing a negative balance and anytime I get someone with customer service they tell me, "Sorry can't help." Now I have past due bills and I can't catch up. How do I get my return from these people.

First PayPal won't let me send some money for emergency cases. Or pay bills. I had some money on my PayPal. I had try more than one week to send money thru PayPal but it always locked me. And now they put me limited account asking a lot of documents which is I don't have. I'm using my hubby PayPal and he was gone. I don't have his document. And now I had to pay bills and everything but this stupid PayPal lock my account. I cannot use it. I cannot even send money or pay bill. They really bad for their customers. I email them and called them. They don't even help. PayPal why we work for this money but I cannot use it because of you stupid lock it.

Charging fees and wouldn't explain why, nonexistent support... transfers might work one day... might not another. When you do get to talk to someone they are rude. Not caring and absolutely garbage as far as support goes.

I bought some motorcycle parts from hyosungspares.co.uk who claim on their website to stock all parts. I paid almost £600 through PayPal for the parts and shipping to me in Portugal was free. Turns out this company is WOOCHANG in South Korea so I was landed with an unexpected 156 Euros import duty and vat because the parts were shipped from outside the European Union and not the UK as I expected since they claimed to stock all parts.

They make you wait for 21 days before receiving a cleared payment then just a few minutes before it clears they shove a limitation on your account and force you to verify who you are even though you've already done that ten times in the past and have to wait another 2-3 business days for them to respond to your verification. Some of the things that they ask for as verification I don't have so now I'll probably have to wait even longer for money that was needed weeks ago. Something should be done. PayPal are nothing but shamsters and need to be properly regulated.

Sold items using PayPal, been a customer for years, they put over $1000 on hold for 21 days, buyers all got items in 2 days, put all tracking numbers on each transaction and now they all show delivered on PayPal website yet received 4 emails from PayPal telling me all 4 tracking number are invalid yet they are all 100% correct and show delivered on their own site, can't contact or email customer service either, email contact not working. I'm DONE with PayPal.

I placed an order 3/2/18. Didn’t get 75% of my order. Now Paypal says I have to return the items I did receive to get my money back for the items I didn’t receive at MY expense!!! The items I did receive were gifts and given but I have to get them back to get my money back. I filed a police report and Paypal won’t take any of the information! They are a scam!! Don’t use them.

Paypal offers a "purchase guarantee" where if a seller sends you defective/misrepresented merchandise, you will be given a refund. You just need to try to settle this with the seller, then if you are not successful, file a complaint with Paypal within 180 days of the purchase. I had proof via emails and exchanges through eBay that the seller sent faulty merchandise, did not send a replacement despite promising to, and did not give a refund despite their promise to do so and several follow-ups over a couple months.

I shipped $870 worth of iPhone to a customer. They told me to ship it to a specific address, I did so, they started a case and got their money back, I was not covered even though I was suspicious and spoke to PayPal about it and was assured that I could not be scammed. I spent weeks begging them but to no avail. I got screwed!

My account was frozen due to pieces of returned mail. I was never notified and discovered the problem when trying to use the credit for professional equipment purchases when starting a new job for work in a week. Never asked me about any issues. Never told me about it. When I contacted them they couldn’t care less and required proof of who I am that I didn’t have to give to open the account initially. They are the only game in town for internet commerce so I have to use them otherwise I would sever our connection with prejudice.

I bought a $50 PayPal gift and got send an INVALID link without voucher code, just a customer service phone number and a PayPal logo! I called several times and the last time I asked for a supervisor. As I kept calmly insisting to him that the link was ALWAYS invalid and without any code HE JUST HUNG UP ON ME! How unprofessional of PayPal to treat their customers like that, they are a DISGRACE! THEY STOLE MY $50 with foul excuses!

The Resolution Department at PAYPAL is useless. Wind up with a problem with a purchase and you must immediately go to your credit card company and a get a charge back for the purchase price. Paypal will do nothing to assist the buyers. They care only about sellers. Caution -- if you file a charge back against PAYPAL for the purchase of the disputed merchandise do not agree to pay for Return Shipping Charges. PAYPAL will tell you they will reimburse you for these charges and then ignore your requests for reimbursement. This is how they get even with you for filing the charge back.

PayPal is great as long as you don't have a problem. But I asked a seller for a refund because the item was not as described, but the seller only offered me 15% of the cost as a refund along with offering me to keep the merchandise. This was not an acceptable solution for me so I turned to PP Resolution Center. Long story short I did everything the Resolution Center asked. EVERYTHING including tracking number, pictures of my mailing label and a picture of the package itself. They not only denied my refund after a very long time to "consider it", they lied and said it was denied because I did not provide enough tracking information to find out why the seller had not received my package! WHAT??? Is that not what tracking numbers are for?

I've been with PayPal for YEARS. First started out as personal but switched to business once I started my company in 2013. Since then I've had someone hack my account which they took no responsibility for only stated "their company doesn't get hacked". Then my account has always been in good standing with them until I had one transaction return and that was a error from my client and they refused to let me use my debit card to purchase from my vendor even after the transaction cleared. They stated I needed to "add money" on my PayPal balance in order to use it which I refused to do because of getting hacked before. Mind you I have 4 other transactions that cleared find after the mishap, also screw the fact I have always had all my transactions go through with no problem.

On March 22, I signed up for Adobe's product and used PayPal to pay. It was supposed to be $14.99. But they charged me $14.99 two times. Why? I have emailed severally and spoken with live persons on this, their customer services in that department is so poor that they would just reply your message without looking up your account. Many times I had to start explaining all over again.

As a disabled veteran I lost $300 on purchase on defective laptop by missing the return period limit due to being hospitalized for chemotherapy. PayPal would not consider circumstances in refusing to refund.

My PayPal account was hacked and I was unable to sign in because this person changed my password. Finally, after numerous attempts, I was able to peak into my account and saw a transaction between a Russian individual and an electronics company using my account. I have the guy's name and exact address and couldn't do anything about it. I printed out the details and tried to get a hold of PayPal without success. I was on the phone for a whole day. PayPal does not want to talk to you if your account is hacked. I started a dispute online but it didn't even give me an option for a hacked account.

On the 18th of Feb I sold Bitcoin in two stages on Localbitcoins.com in good faith (100% user feedback). After the 2nd transaction I was suspicious as the seller used a different account and I phoned PayPal to report a scam. The operator repeatedly reassured me that I would be protected, even though it was Bitcoin and even though they were family and friends transactions. There should be a recording of the call.

They do not tell you that it will take a week or more to send money the first time. They say it's free to send money through your bank account. You enter all of the info, then and not until then they say it needs to be verified. It has an instantly verify option which does not work. Next, they say they will send a small deposit and then withdraw it to complete verification. This will take 24 to 48 hours. After 3 days, I send a message. The response is an auto response telling me to do what I already did. I send another message and wait. The next day I send another message. The next day, I get a phone number to call. I call and after several more steps with customer support, I finally get verified.

I am in the US. I attempted to pay an invoice from Belgium using Euros. When I called up the appropriate screen and entered 552 Euros, the screen gave me the option of using PayPal to convert the currency from US Dollars to Euros (total of $702), it gave me the option to have my Credit Card company do the conversion. I elected the Credit Card company to do the conversion because their rate to do the conversion would have been about $20 less. The transaction was rejected and I was notified via message that my Credit Card company had rejected the transaction.

I purchased an online product from Walmart and paid with PayPal. The product came damaged. Walmart couldn't refund my money because the transaction was made with PayPal but instead gave me a store credit. I contacted PayPal and they refused to refund my money even after I provided them with all the proof. I now have a store credit because I purchased via PayPal. Pls save yourself and use your debit or credit cards. PayPal offers no protection. I'm deleting my account with PayPal. Worst experience ever.

I’m a PayPal merchant. I offered a service to my clients and agreed to installment payments. The first payment was due on February 26, 2018. PayPal did not process it. On March 1, 2018 I logged into my account and see all the pending payments not processed and I had already offered the services. I manually processed the payment. On March 24th I logged in again to see if the payment for March had been processed but it was not. I called PayPal and no one amongst the employees I talked to had an idea of why the payment was not processed. I asked for supervisor. The supervisor Jeff, assured me that the automatic payment would go through on March 26, 2018. Today March 28, 2018, I have logged in again to my account and no payments are processed. I picked the phone and called. The first employee has no idea.

I became a victim of a faked company which sold a watch to me online. I fell for them because they were linked to PayPal. As I did not receive the watch, I went to PayPal to open a complaint, however, I figure out there was no way to that and there was no way to contact them. I only got bunch of automatic emails giving instructions for opening a complaint while there was no way to do that.

My brother deposit me $4000 for an emergency on 3/23/18. Now 144 hrs later they still have a hold on it and they said they can't manually remove it that I have to wait until the system decides is safe to transfer. I have been w Paypal for over 15 yrs. What security? Computers control these bunch of morons that can't tell you what is really going on and the supervisors can't override anything because computers will eat them!!! I want my money. Does anyone knows what I can do? They did send me a notice that my money was in on the 23rd. I have been speaking w them since. Contact me if you need my account information.

I had my PayPal since I was in college. When I signed up it was still in my maiden name. But when I moved to a different country and gotten married I hadn't opened PayPal for nearly a decade until recently. I work from home and my pay goes to my PayPal account. I had to reactivate my account since I hadn't opened it in almost a decade and my boss put some money in there without asking me first. So I was trying to change my maiden name to married name and the CSR was telling me that it'll take about 5-7 business days to change my last name to be updated. But now it's already on its 8th day going 9 and they didn't change my name.

The company is not willing to a small portion of their revenues to protect consumers. Therefore, I will no longer be one. I ordered a product from eBay, using PayPal. I received damaged, unusable product, which I purchased from GOPLUS CORP (Ebay username: sportstorms). The company keeps offering me $25 and $20, after I spent $83.98. The company obviously knows Paypal will do little, because they continue to refuse to refund, and previously refused to replace the items as promised on their profile page. Paypal has no system in place to protect the consumer, and handle cases with the sellers. They continue to force the consumers to deal directly with the consumers while they mediate (I.E. Creating a platform which allows the sellers to keep making low offers). I am planning to no longer use Paypal for any services. Not for purchases, transferring money, receiving it through my business, or otherwise.

I found a charge for 299.50 USD, from BF*BRANDOUTLET.CO, Mar 11, 2018... I had no Idea who it was so I filed a dispute. I got an answer but it sounds like it is going to be ignored... This is what I was sent. The merchant's response was: "Item/Service Ordered - Mackinaw Field Green Watch. Bill/Ship-To Address - Muhamad ** Depok, JawBarat 16452. Delivered and signed for on 04/15/16." I Have no Idea what this is and all I get is a runaround... Never even heard of that place and I would NEVER send anything to anyone outside the US. So afraid it's going to terrorists!!! I will be contacting a lawyer and filing charges as soon as I can. CLOSING my PayPal account.

I have a PERFECT rating on eBay and over 1000 positive comments. I have used PayPal for 17 years. I have perfect business credit and can accept AmEx, Disc, MC and Visa directly with my bank. I used to take PayPal until they started holding customer money for 21 days for no reason. I have customers waiting for custom product that I can't build until I am paid yet PayPal won't release their monies.

When will the government do something? This is the second time PayPal have ripped me off and I advise people to steer clear of them under any circumstances, they are criminals. A recent event shows what they are like. I had a smartphone purchase and under their policy I opened a dispute because the goods I received were not the goods ordered. I sent the phone back, but the company refused me a refund.

Paypal had no problem taking my money when I used it for a deposit on a rental. Two months later landlord kindly credited my deposit back into my account. I've been trying to get said $100 credited to my credit card for four months now with no success. Can't get them to put it back on my credit card, Can't reach a live service rep, can't get them to do anything on the site but repeatedly ask me for my debit account info, bank routing number or mailing address to which they would send me a check. Hell no would I send them any of that! It should be said that the only time my credit card had been hacked and used was through PayPal in the past. THIRD TIME BURNED BY PAYPAL, now I've learned.

I was paid through PayPal and tried to transfer to my debit card which has been on my account for 5 years. It was supposed to take no longer than 30 minutes. It's been 24 hours now and customer service says all they can do is credit me the .25 I paid to transfer it. They have held my funds ransom for a whole day and have no explanation why. I could have used Western Union faster than this! I will never accept payment through them again!!!

A seller sold me a service to build a website at an annual recurring charge of $499. I paid them $499 through PayPal but no website ever got built. I did not even bother claim the amount paid. The second year they again charged me $499. I requested PayPal to refund the amount as no service was ever provided. The seller provided the address of their own website. PayPal did not provide me with an opportunity to respond and decided in favor of the seller within minutes of receiving the response from the seller. YES WITHIN MINUTES WITHOUT EVEN SEEKING MY RESPONSE. I got cheated of $998 and PayPal is a party to this fraud. If you pay through a credit card you have a chance of getting your money back if product or services are not provided. Not through PayPal.

I purchased an item listed on eBay for $60.41 with a coupon code to take off $15.00 for a total of $45.41. eBay confirmed the purchase total of $45.41 in their email to me and on eBay it shows that under my purchase details. However, PayPal charged me the full price of $60.41. I contacted the seller and they refuse to honor their coupon. I filed a complaint with PayPal with screenshots clearly showing the overcharge. PayPal refused my complaint. I appealed. PayPal denied my appeal. I filed a complaint with eBay who said they could not follow up because PayPal denied my complaint. I am still owed the $15.00 and PayPal has not explained why they are denying a clearly-shown discrepancy and I have no recourse at this point.

So I had an insufficient money charge on my bank account. The problem is, I sent 4 emails requesting a bank change to withdraw the money from a different bank as my paychecks were now being deposited into another bank which was registered with PayPal. So I paid the amount owing with my credit card and PayPal balance and my account showed no negative balances. Yet they tried to take another payment out of the bank when the amount was already paid 4 days ago. I get hit with NSF charges again.

The time it takes them to refund money that they have already deducted from your checking account is totally utterly ridiculous. Their Customer Service sucks IF you are able to reach somebody because they make it as difficult as possible. They also fail to respond to emails and acknowledge receipt. It should not take 5 or more days to reimburse your account when they get their money immediately or at least within 48 hours. PayPal sucks! Use Cash Out, Zelle, or even Venmo instead (in that order)!

I sold an item to a buyer and for three days after she received it she raved about how perfect it was and how much she was in love with the purchase. She sent me pictures after pictures of her using the bag. After five days she said the bag was damaged and wanted a full refund. She put in a claim and even after I showed PayPal the pictures and the invoice stating no returns they put the money on hold and let her return it. I spoke to supervisor after supervisor but nothing was being done. The buyer sent the bag after using it for 15 days and PayPal is telling me that I can't appeal it because the reason I'm appealing it is the same reason she's returning the item.

Been selling on eBay for years. Have had thousands of great transactions with no problems, for the last two months eBay's been withholding customer payments, putting my eBay business in a bad bind, can't ship if you can't access your money, very shady business practices. Called their customer support and the only reason they can give is the computer is doing it and they have zero control, avoid using these guys for your credit card processing if at all possible!

I have used PayPal for purchasing items online for several years. I have only used one debit card that has been linked to my account since the day I opened it. I have never had any issues whatsoever paying for items that I’ve purchased. I once had PayPal credit account and never had any negative issues on my part but did pay the balance off and close the account since I’m not one who likes having those types of credit lines. In short, I have been a model PayPal customer. With that being said, why is it the first time I receive money into my account is it being held from posting to my debit card? Again, it’s the same card I’ve used to make payments hundreds of times without one single issue. They claim it’s to reduce fraud. I say they are the fraud! I’ve literally read about 100 complaints today, with thousands more that I didn’t read, where people are having similar issues.

My experience with PayPal has been horrible. First the seller was hostile. Drag their feet to refund my money. Only refunded when I promise to leave a terrible customer review. Then PayPal is going to hold the money possibly for another 30 days even though my financial institution says there's no reason for longer than three to five. Assured that my money will be refunded by PayPal and we will see and I will never use them again. What a scam. Somebody needs to do something about all this small fine print that don't that doesn't get revealed to you until after you make your purchase and ask for refund. Terrible service.

I paid an extra fee to get MY money "within seconds". I waited a few seconds and then got a message that the transfer had to be reviewed and that would take up to 1 hour. I waited over an hour and MY money was still not there. I called customer service and he said it takes up to 24 hours to review!!! Whaaatttt!! I am VERY UPSET! They falsely advertise how you can get YOUR money!! How is it legal to HOLD and REVIEW MY MONEY! The whole point of me paying the extra fee was because I needed MY MONEY NOW!! Not in 24 hours!!?? My acct. info is easily verifiable!! Terrible service!

As the title says Paypal holds any money for about 2 weeks after you sold an item on eBay. Not only do you have to pay 25$ fees to PayPal but you also don't have any access to your own money. Customer service gives false information. I had so many problems with PayPal in the past. They promise you always so many things on the phone but in the end nothing happens. I will never use Paypal ever again!

I recently purchased an item and was immediately told by the seller that it was no longer available. The transaction was canceled within 15 minutes and PayPal took the money out of my account a day later. Upon contacting them I was told I would have to wait 3-5 business days before the refund would post to my PayPal account and then another 3-5 business days before it would transfer back to my bank account. It's amazing that any brick and mortar retailer can immediately refund your money but PayPal needs to hang on to it for more than a week. They are obviously using this money for something in that time period and I would encourage everyone to use any other company for transactions.

I bought tickets online for $200 but the seller never sent them to me. I wrote a complaint that night and when I checked it the next day it said I had no resolution on file. I have tried every day to make a resolution but I get in this loop that never opens up. I called and was on hold first for 20 minutes to speak to someone and then the woman who listened to my complaint said she was getting a supervisor so I waited another 35 minutes and gave up. My 15 emails say I need to go to the resolution center and round and round we go!

On 1/19/2018 my friend had paid me through PayPal in the amount of $500 for musical entertainment services that I provided for his company banquet. The following day I tried to transfer the money into my personal bank account. The day I tried to transfer fell on a Saturday so I waited until Tuesday of the following week given that PayPal states that it takes one business day to be transferred to bank account. I checked on that Tuesday and it did not appear in my bank account. I waited a few more days and the money still did not appear. I tried the transfer process all over again.

I doubt that.

Had a customer who wanted the car. I had to fax copies of my divorce to prove it was mine. Customer paid PayPal. They took out $150 fee immediately, this was on Feb 28. I had to verify my checking acct. they were given checking account #, routing #, debit card #, social security #, address, phone number. The shipping company had to be verified, it was not in their “System”. Customer had to verify he received the car. They needed a transact # from the shipping co. , then “hold was placed on it because the “System” would not release it. They said it would be released March 10, it was released but then the “System put a hold on it for another 24-48 hours. PayPal cannot explain why the “System” put a hold on it. There is nothing they can do about it. PayPal has my $5000 and will not give it to me because of the “System”. It is March 10 and I still cannot have my money.

I logged into my account & tried to get my refund shipping cost for returning an item. You have to upload a copy of the receipt. Well I`m a senior citizen & don`t have a smartphone to be able to do that. So I was directed to Telus international who is the company that gives the refund. I went to their website & then quit. All the rigamarole you had to go through was not worth the effort. I have always had a good experience with PayPal, but their advertising for refund on return shipping cost is very misleading.

Tried to reset an old account but PayPal need 2 verifications - email and phone number. The phone number they have is an old number and I could not remember the 2 questions or upload fresh info - as there was no way to change to my new phone number I was unable to reset the account. Cannot use PayPal as a result. I did call the helpline but they couldn't help. Should be very simple. I guess they don't need new/fresh accounts.

We discovered that from 02/09/18 at 19:28:46 to 02/13/18 at 19:27:44 there is been a clever withdrawal in our account totaling $8,304.29. At a first look our account appears to be good, including the monthly report, transactions report, sales report, but on a closer examination one can determine there is an obvious issue. The first transaction listing a problem is of a processed payment which results with a balance less than what it should. From there on, what continues to happen is that the amount of the prior payment in relation to each occurring payment gets deducted therefore resulting in a lower balance. See attached files.

I returned an item that was not what I wanted. The seller returned my money to PayPal and they just sit on it. When I contacted them they claimed they could not put it back on credit card. They said they would review it, but I still did not get my money (156.00) back.

We used PayPal for almost three years and it has never been a pleasant experience, nor beneficial, but it was tolerable for my business. Last year, they decided to change my address and now they sent me a tax form for the state of NJ which was my last residence over 4 years ago. Apparently it cannot be changed, so they suggested I close the account and open a new one. Unfortunately, everyone you talk to is completely incompetent and has no decision-making power. The people on the phone simply regurgitate the script, reassure that issues will be resolved but nothing happens. We are a small business and discovered that PayPal is not business-friendly. Be sure to review their “gag rules” before you sign up. We are finally rid of them, so they can say goodbye to my approx $4000 yearly fee.

My boss had issues with her bank so sent my paycheck to my PayPal. They took it hostage. Could not transfer to my bank or my husband's PayPal. Made 2 Walmart transactions then cut me off from that. I've had account since 2015 so not new account. Went through security questions with rep. Still gave me no access to my money. Now I have late fees for bills and can't buy food for my kids. I worked for my pay and they hold it hostage. Spent 3 days and about 5 hrs with reps. Won't fix. Don't use. Try to keep your money to make interest off of. I need my paycheck and trusted PayPal transaction to get quicker. Now can't get at all. When you live paycheck to paycheck it's big deal when you can't pay bills or buy food.

I had the horrible experience of having almost a $300.00 charge back from a transaction that occurred 9 months prior. I had absolutely no recourse with PayPal. They took my money and had the gall to charge me a $20.00 processing fee. I no longer use PayPal and if you're a small business you'll find you're very vulnerable to having PayPal holding your money or debiting your account without your permission. I urge you to stay away from PayPal as a seller. Find some other vendor to process your credit card or debit card payments!!!

PayPal has gotten to the point where anytime they owe you money back from a transaction such as a refund, even small amounts, they find an excuse to put a hold on it from several days up to a week or more. If you contact them about it, they will make up some reason, but I'm sure they are drawing interest off your money during that time. I'm going to stop using them anytime there's an alternative.

I called the number associated with my checking account; IF THIS ISNT A SECURITY BREACH I DONT KNOW WHAT IS?? 01/24/2018 ATM Point of Sale Signature PAYPAL *HEALTHMATTE ** CA 95131. It was PAYPAL and they said they never took any money and your PAYPAL account hasn't been used since 2012... We cannot find that transaction.

This is BY FAR the most criminal way of making money over business owners. My customer wanted to pay only via PayPal. So after some work, a PayPal account was set up. And customer's money was transferred into this account. The result: unforeseen SUPER HIGH charges and no release by PayPal of moneys when needed. Thus PayPal used MY money to get the interest and then charged over the received $ 2500 a fee of $75!!! THEY have lost my business for good. I will no longer work via or with PayPal. I will no longer work with customers who want to pay through PayPal. I am done!

I sold an item on PayPal only to find out the money was put on hold for 21 days. I had to pay the shipping to get the item out to my buyer. When I called PayPal to ask what was going on they told me because I haven't sold anything in a while it was put on hold for safety reasons. I told the lady I never had any problems when I sold or bought anything before that this seems more along the lines of discrimination. They didn't waste any time taking their fees out of it. I don't think I will sell anything anymore if this is what I have to do to get my money.

I want to review PayPal customer service. I can't be any happier with how fast they will reply to a question from a tech illiterate. PayPal answers your question completely. They personalized by using my name and their name in the response.

PayPal doesn’t tell you about planned payments until after it’s processed. More times than not the seller doesn’t take you off PayPal’s active list and you get charged for subscriptions you thought were canceled. Then to get someone on the phone is ridiculous. Wait for hours. And by chance if you do they are unhelpful to say the least. After a decade of using PayPal I will no longer be a customer as I feel they take major advantage of their customers. Horrible horrible service!

I live in New Zealand but have a prepaid MasterCard loaded with USD and AUD. I recently made a purchase on eBay USA and paid $185.43 in USD. The items were shipped to my brother, who lives in Florida. I selected payment by credit card but when I checked my Cash Passport account I found that PayPal had taken over the transaction, converted the purchase to NZD and then removed the funds from my AUD wallet. All the while extorting fees for the currency conversions. Cash Passport refused to refund the fees, stating it was a PayPal issue. I have just spoken with PayPal, who refuse to refund the fees and answer all my questions by repetitive script reading. Just went around in circles, they are a disgraceful company and obviously make a lot of money by this fraudulent extortion.

It makes me question why eBay only works through PayPal to deal with all finances and billing. Anytime I absolutely have to contact PayPal for a mistake made on their part, they consistently double talk and play the blame game on eBay. Once contacting eBay it's the same runaround and they're playing a game of hot potato blaming it on each other when they are completely partnered in business. Sad and worthless is what their customer service is.

I went to pay my PayPal bill online. When I went to the PayPal website pay my bill got a screen that the site did not exist. Called PayPal customer service as was told that they could not take a payment for I was listed as being Bankrupt. I informed them that I was not bankrupt, never had been, nor ever filed for bankruptcy. Was put on hold and sent to the investigation department. Was informed that they would research and get back to me or call them back in 10 days. Called back, still in investigation. I owe them a bill and I want to pay, was informed I was in litigation, account frozen, could not take a payment nor discuss the account.

I've been a member of PayPal for 10 years (back when they were "Bill Me Later") and my financial institution sent a large payment on my behalf (thinking the payment would get applied in a timely fashion and tracking payment would be easier - WRONG). Anyway, after 3 weeks of PayPal not cashing my bank's check, my bank put a stop payment on the check (in my bank's opinion it should have been cashed). I then sent PayPal the "large" payment online. The PayPal payment was then processed immediately. However, 15 days later PayPal decides to cash my bank's check (it has already been over 30 days since my bank's check was issued) even though I had been sending emails to PayPal telling them my bank was issuing a check.

I paid for an item that was not as described and the cost was $4,700.00. It was for a contract I needed in order to do business to create revenue for my company. I hired a professional company that draws up contracts. I had taken the contract to a lawyer to get it certified and the lawyer said it's incomplete so I contact the company who I bought the contract from and they refused to complete my contract so I put in a claim in with PayPal and gave them all necessary documents that were asked of me. I continued to reach out to the company that had drawn up my contract, a couple of weeks had passed by and I received an email PayPal stating that my account would be limited and I didn't understand why so I contacted the customer support team.

Worst customer service I have ever experienced in my life! They hold your funds without reason and the customer service reps are rude, and incompetent. NEVER USE THEM FOR ANYTHING!! If I could give a negative score I would.

I have been an eBayer for over 10 years selling and buying with my PayPal account. When I purchase items PayPal will take my money within seconds but now when I sell something they not only charge me a huge fee immediately but then hold my money for 7-21 days. I went through this when I first started selling (years ago) but now there is no reason at all for them to hold my money! I have been on the phone with them for over 2 hours today and talked with 3 different people including a manager who all told me 3 different reasons they are holding my funds for a long period. They refuse to release my funds now! I have 100% good feedback and have sold HUNDREDS of items over the years! I am being reprimanded or punished for no reason at all! No one is willing to help me! They are a huge corporation so they really do not care at all if they lose one customer. I am so furious right now!

My poor experience with PayPal is as much my fault as it is theirs. I created a PayPal account in order to give customers an alternate form of purchasing products from my website. Unfortunately, using PayPal as an additional payment provider cost me a lot of money and resulted in poor customer service on my part. I am a distributor. I do not have a mom and pop shop selling cheap odds and ends. I have to pay for the products that I distribute to my customers... and they are not cheap. It turns out that PayPal holds all new sales (over $100) for 21 days from purchase. Then once the funds are released, the bank transfer takes an additional 5-7 business days.

Had a discrepancy with a credit card that was associated with my PayPal account. PayPal has been holding $120 since 1/29/18 and will not release it. The credit card issue has been resolved. Cannot get anyone to answer the phone or personally respond to my emails.

Never had issues before but as of late it has just been awful. I am not sure that they have a customer service department cause I can never get past the automated system. Currently been on hold for going on 2 hours and emails are responded to in weeks, not days. They are just awful, if I could give -4 stars, I would.

Loved PayPal for a couple of years. I bought stuff and since I always used Amazon or eBay and only 95% or higher with high use sellers. I never once had any problems never. Never even a late arrival even from China. So I get this line of credit and a debit card. No watch out! In one week I sent money to a friend in need. He waited a week. Made me look a fool and didn't need the money anymore. Got a bit of respect back when he received it but the damage of reputation is apparent.

If I could choose 0 stars I would! Worst experience ever! We sold a set of high-end wheels and tires on eBay for $4,250 and had 5% deduction off the top to PayPal. Which to us is excessive, and basically negated the money required for shipping, that we were already going to be taking a hit on. That alone soured our experience losing almost $200 to them. We then read after the fact we would have to wait up to 21 days to get our money from our sale, but could be sooner once receipt was verified by the buyer. The 21 days seemed seriously excessive- but we figured we're shipping the stuff quickly- so we'll get paid once tracking indicated the package was received.

I'm not going to go into in depth detail of my PayPal dispute, just know it was clearly a scam. You could just look at the claim and anyone would know. Broken English, stating I sold him an item 6 months ago and it never arrived when I had never sold anything to this person. My only options to provide evidence against the claim was to either refund, or provide tracking information. I promptly contacted PayPal explaining all of this and they sent me a canned response stating in order to prove I sent the item I must provide tracking information, completely ignoring everything I had said. Once PayPal had decided I never shipped the item that never existed for a payment 6 months ago, they promptly set my balance negative. I should note that this person didn't need to provide any information like what product they bought from me, where, when, or any information other than one sentence that was barely readable (2 separate claims same sentence).

Made a purchase in the sum of $201.00 in December, 2017. After more than a month, I filed a complaint with PayPal. After waiting for PayPal to respond, filed another complaint and PayPal canceled my complaint. Finally contacted PayPal by phone and they said there was nothing they could do and I should contact the credit card company to dispute my claim.

I purchased a dress around Rs 3000 from Brazilian site after confirming twice about the dress availability with the seller in the message centre & email. The dress I received was sooo cheap & entirely different from the dress I ordered costing only Rs 200 displayed on package & that too sent from China (not Brazil). When I contacted PayPal, after certain time limit completion period the case was declared in my favour as being eligible for refund provided I return the dress bearing my own shipping charges which was again around Rs 3000 i.e. can say at par with the dress price.

Purchased item online using PayPal, believing it was a secure transaction. When I received item, it was not item I bought plus item received was broken. PayPal was NO HELP!! In making it right. After filing claim, numerous calls, I was given the run around by them with no resolution!! They suck!! Do not use them.

Reason for using PayPal was to avoid being taken advantage of by scammers. Made a purchase in early December from "Loosely Support" for a small handbag and a pricier knitted blanket. After many email request the small handbag was delivered early February but no blanket. Established a dispute with PayPal only to be told the company provided proof of delivery with a tracking #. Yes, there was a delivery and a tracking # for the handbag but no blanket. Paypal wants proof I did not receive the blanket...how exactly do I prove I did not receive something? Very slick of Loosely Support to provide tracking # and delivery for cheap item and say it was full order. So, there is NO fraud protection by using PayPal. More disappointed in PayPal than fraudulent company and will no longer be using their "services".

After two emails and one telephone call to PayPal regarding a transaction I decided to make a complaint online which takes a considerable amount of time. However at the end of the complaint procedure PayPal asks for your details (name/email etc.) but also asks for a SIGNATURE which I can't do online. A complete waste of time to gather the facts and compose my complaint only to be told at the end that I need to add a signature. I'm already with DocuSign, but PayPal's place for the signature doesn't respond to the mouse so I'm unable to add my DocuSign signature and send my complaint. A great way for Paypal to ensure that online users are unable to lodge their complaints!

I had an unauthorized subscription $147.88 for 1 year made through PayPal. I realized it on the second day I contacted to merchant (Lucky Block software) through email and PayPal I opened an dispute with them the same day subscription made. I received an phone message from someone (later learned it was PayPal). Only symbols and not authorized. 3 times at the same day. Because I wasn't able to read the message I couldn't contact to PayPal at the same day and refused the payment. I called PayPal he said my dispute is denied. I said, "Why?" because it's been made my computer. I said ok. I did not do the purchase. Let's say my little one did it. Even we did it my mistake. This is a service. We still do not use it and in the merchant website agreement if the subscription is been canceled within 3 days they will pay me back which I did. I canceled it in 3 days but I can't reach the merchant and PayPal doesn't protect from me.

PayPal has billed me for $184.32, for a pre-authorized payment to SITEBUILDER.COM, which I never heard of before thru business' WZ (UK), and Sitelio. I have filled disputes, and a fraud claim with PayPal, and PayPal found in favor of SiteBuilder.com. I have never done business with them, nor ever received any service or product from SiteBuilder.com, I have tried to explain all of this to PayPal, to no avail. PayPal is threatening me with their credit collection department if I don't pay them the $184.32. I am very disturbed with PayPal's refusal to even consider my truthfulness in this matter.

Since there already are so many complaints against this company, I will add one more experience with them that probably matches many others. After buying an item on Ebay and finding out that it was a fraudulent seller as sent to me by Ebay mail, I discovered that my account with PayPal, which was linked to a credit card, was bypassed and instead they withdrew an unauthorized payment from my personal savings account. This after many other transactions using the credit card they had on file.

This company supposedly has "seller protection" but never abides by it. Any buyer can buy your item, wait 30 days or more and then just go to their bank and say that it is a fraudulent charge and they get their money and item without having to return it! I sold a brand new item on Ebay with a full description and proof of purchase. The buyer waits for 60 days and files a complaint with Paypal that the item is " significantly not as described" and so I sent proof of pictures and descriptions.

Arbitrarily holds funds on sales. Top rated, 100% FB. No negatives. They give canned responses and when asked where the interest is... (my items range between $300-$5000) they say they can't answer. Truth be told PayPal makes a lot of money on the interest. You should be entitled to that interest but they removed money market accounts so the pigs get fatter... ON YOUR HARD WORK! If they aren't part of eBay anymore why do you need to wait for positive feedback before they release your money? Sorry but I already have a mommy. PayPal you suck!

I purchased item on eBay thru PayPal. Item was bad and returned, cost me $104. Been over a year, keep getting the runaround, still no money back, I will never use again, and recommend the same to others...

PayPal more than willing to charge my account the day I purchased. Still had not received pkg in a month. The only email they gave me for Liligal Company just sent me to their website. Website does not have a contact number. PayPal unwilling to help with reimbursement. I will never use PayPal again!

I've had a PayPal account for over 5 years. I have my bank account linked sank sank everything they require. I went to transfer a payment to my bank account so I could withdraw the money with no fees! (PayPal charge you $4 to withdraw the money from a ATM out of your own account that they already charged a fee!!) I have already successfully used the $0.25 charge from PayPal to get the money into your bank account within 30 minutes more than once. Well on February 4th I went to transfer $85 to my bank account. Well they decided to review that transaction. Nothing different than the eBay purchases or any other purchases I have used PayPal for so I call. I get the same like they caught with a don't say anything. You understand what I'm talking about?

I've been using PayPal since 2003. As long as there is no dispute about a transaction, things are fine, except for the charges. But in a dispute situation, where the seller has very precise documentation about a buyer's fraudulent activity, PayPal does the most cursory examination, does not look at the seller's documentation and simply goes by what the buyer tells them. The buyer's denial counts more than the actual facts. I am so glad eBay is now switching to Adyen for processing payments.

I have filed a lawsuit against PayPal for charging up my checking account debit card, account which had a zero balance and was to be closed, incurring several overdraft fees! They had my new checking account information and had been using it! Then they fraudulently charged the new account several times again incurring overdraft fees and leaving me with no money for most of January as this is my direct deposit of my very little SSDI! I receive EBT and MassHealth too; consequently, I have financial hardship. The new account is in the negative $174! I can't afford that! The court date isn't for 2 months! PayPal is threatening collections as they state I owe them money! I strongly advise against ever using them again and that you all file lawsuits against them or bring a class action lawsuit against them.

Paypal is quick to take money out of your accounts, both your PayPal balance and your personal checking accounts, but they will HOLD these funds for as long as they want. Their customer service people are awful! They use the same lines over and over, “Sorry but we can’t help you at this time. Feel free to call us back in a few days.” The only reason PayPal even has a 1 star rating, is because there is no option to put a NEGATIVE rating! Yes! That actually happens. This of course, is after waiting on hold for up to 2 hours, at a minimum. I’m not telling you to walk away from PayPal, I’m telling you to RUN, RUN, RUN!

I have used PayPal for about two or three years. Everything went fine until I made a small mistake. And PayPal punish their customer by holding their money for six months and ban me forever from using. It really suck. What an American company is! Why don't they help to find out the truth and help their customer to get back their service. If you was not careful and do something they think you are suspicious, they will right away jump to conclusion you are scam and ban you. How about your money? They will hold for six months. What could you do? They may ask you to provide some personal information but they don't try to verify them.

Transferring funds from PayPal to bank account - I am new to PayPal. The first time I used it my transaction went under a 24 hr review. They explained this normal for first time users. Which I understood. But here I am using it again with another 24 hr review. Nothing on my PayPal has changed. Name, telephone #, email, bank acct, all still the same, so now I am confused as to what they are reviewing (the same thing they reviewed the first time). Do not use this if there is an emergency and need your money right away.

Takes 5 business days to transfer 2$ from my PayPal to my bank. Ridiculous worse app ever. They have millions of ways to take your money immediately but make you wait really long for your money when it’s time for you to receive. I recommend the Cash App over PayPal.

It has been almost 3 weeks since PayPal is yet to transfer the money they took to my debit account. I was going to do the normal transfer to my bank account, but they said that if I did the debit transfer it would take around 30 mins vs using my checking account which would take about 1 day. It DID NOT TAKE 30 mins, at first, they said it would take 72 hours for verification purposes, not one person thought to follow up with me, I had to call and email multiple times to get a simple update.

PayPal is a scam. They can take your money but take every step not to return them. I was taken my funds out and putting them on my debit card they screw up. Don't do it. I was charged for it and now they say 72 hours. What a joke. This place should be shut down.

I ordered an item from Modlilly which is a dishonest vendor. The item I received wasn’t even remotely similar to the picture in the ad. I sent a screenshot of the ad and a photo of what I actually got (after having the required contact with Modlilly, with no success —- they offered only a portion of my money back). PayPal wanted me to send the item back at my expense to CHINA! It would have cost me the same as what I had paid for the item. This is ludicrous. PayPal uses no common sense. They protected a dishonest vendor instead of their client. It is so frustrating to work with PayPal. They do not protect their clients, they wear you down with automated replies hoping you will give up. I do not trust them.

I purchased an item from Actyvv, LLC on Jan 4th 2018, I did not receive the item; on Jan 27th, I contacted the vendor and PayPal and was told the item had delivered on the 18th; I filed a dispute with PayPal and they sent me an email today "they decided not in my favor". Basically they are favoring with the vendor, it is my responsibility to ensure the item I purchased is delivered to my home even though I have nothing to do with the shipping process. I have since closed my PayPal account as they have proven they do not protect we consumers.

Hello. I set up a PayPal account today and it turned out pretty good. That is until I was totally misled. I was told by the first cs guy which name was Mark that by me setting up and being able to verify my checking and debit and credit card account the 1000 limit was lifted so I had a bigger limit. I asked him, "So I'm able to use this 1000?" He told me yes at least 4 times during our conversation. Told him how grateful I was because it was my daughter birthday Saturday. Well this came at a good time then and of course he said once I was able to use it anywhere. I was told by three of their cs that I was able to use this money. The one cs which named was Debbie even had the nerves to help me transfer money from that 1000 to my PayPal account and once again I tried to use it at DD but of course it didn't go through.

I ordered 7 paint by number kits for $93, I received 3 of the wrong items. The seller told me they would send the correct items and they said not to return the wrong items. The seller never sent the items I ordered. I opened a resolution claim with PayPal. PayPal required me to return the wrong items. It cost me an additional $24. The post office gave me a customs number to track the shipment because to get a delivery tracking number would have cost almost $90. PayPal said that because they can’t verify the tracking number they are denying my refund. They won’t refund any of my money. Not even a partial refund. Nothing.

I am an avid seller online and for years have held a PayPal account. Most recently I sold some nail wraps to a woman who lives one town away from me. She paid me through PayPal, did not cover the fee like I asked her to because paying by Goods and Services the seller gets hit with a fee. I got hit with the fee and she did not pay it, nor did she pay for shipping, so I lost out on a lot. I tried and tried to get in contact with her about delivery, the only thing I had from her was her mailing address. I uploaded photo proof of everything being sent to her. I tried multiple times to see if she received the wraps I sent her. She "claims" they never arrived and opens a dispute to get a full refund.

I open case to return damaged scarf. The seller close his store next day after I made purchase. I contact to him. He didn't answer. PayPal told me to send damaged item to China and pay for the shipping. Why me? So PayPal doesn't help. I HATE shopping on eBay, Just hate it. Once in couple of years to shop there. And always problems.

PayPal is an absolute disgraced. I want to transfer my current balance to my Visa card and close my account. The system is showing that the correct Visa information is entered, however, it will not allow the transfer. I spoke with customer service and they are the absolute worst, incompetent idiots I have ever dealt with. They keep telling me nothing is wrong but obviously there is since the transaction will not go through. Just disgusted with this terrible company.

Product never worked. Seller in China, would not provide return shipping label. PayPal inflexible to understand problem, repetitive messaging to remind to return item. Return cost was more than value of item. PayPal closed complaint. Lesson: buy from reputable American sellers, do not use PayPal. eBay also not helpful. Terrible business practices.

Horrible customer service. Do not make the mistake using them. They are a rip off and will not release your money for weeks. I have used PayPal for years and in good standing. Now they want to hold money after delivery of goods or service. Then buyers can get money back without sellers being notified for any reason. They cater to scammers and rip off artists. Shut them down by not using them.

New account. I purchased some items online using PayPal and had no issues. Then I wanted to send money to a friend and I couldn't do it. Called and they wouldn't give me a answer why I couldn't send money. I tried several more times and no luck. I called several more time and still no answer to why I couldn't send. So I tried another family member and still couldn't send money. I called PP and they still couldn't tell me why I couldn't send money. After several chats with customer service I asked to chat with a supervisor and was on hold for 6 HOURS. (Truth). Run around. Run around. What a awful company to deal with. My goal now is to inform others and hope they don't make the same mistake as I did. Awful people to deal with.

Clients sent payments to PayPal to use our classes. PayPal refuses to forward funds to us as they claim our email address is unconfirmed. We have confirmed our address, yet they still are holding funds. I called their help desk and waited 41 minutes for an answer. The service rep had no interest in helping and said she would transfer me to a superior. I then waited 92 minutes before I hung up. They have no interest in resolving this issue.

I am sick about this... I verified there were available funds in my bank account prior to purchasing some items via PayPal. Somehow they delayed processing them for some days (I thought the funds had already been withdrawn since I wasn't using Pay After Delivery) and I had made another purchase during that time, as I was still showing a positive balance on my bank app. When their withdrawals hit my account, it caused a negative balance. Annoying and embarrassing, but not anything fatal.

On October 20, 2016 I made a donation, of $1,000.00 to my own no-profit organization to help the company build up a line of credit. The page, for donation gave the option of use my credit card or PayPal. So I choose to pay with my credit Amex credit card. But even though, PayPal got into and made the transaction. Months passed by and the money wasn't credit on the organization account. So I did a little investigation, only to find out that it was on my PayPal account and they had made a deduction of $49.30. I called them to complain, we had many arguments, So I called my credit card to canceled the transaction, period! Now, PayPal is harassing me and send me to a collector for a service that I didn't requested. I want they stop with this.

I ordered some merchandise from a wig website (www.bestinwigs.com) and paid via PayPal. I had no idea that it was a Chinese company or website, and it took over a month for all the items to arrive, and they looked nothing like the photos on the website. I returned 2 of the items at my own expense, and was never reimbursed by Bestinwigs. I opened a dispute with PayPal and they made me go through a lot of hoops, including the filing of a police report, and in the end they never reimbursed me a dime. I have wasted hours of my time, am out $214 (the cost of the 2 wigs plus the $40 to return them to China), and don't even have the wigs. Paypal's customer service was awful and they do business with shady companies. Buyer beware!!!!

I hired a Paralegal to write a Petition, after I paid through PayPal, I received a copy of the petition. It appeared that the person lied about her education and the petition she prepared is wrong on many issues. I then filed a claim with PayPal, then PayPal has decided in her favor very quickly, without asking me to submit my version of the claim. This is very bad people to deal with and then I have to file a small claims against them. Here is its protection when you paid through PayPal: "Protection you can count on. If you don't receive the item that you ordered, or it shows up significantly different from its description, you may qualify for Purchase Protection, and we'll reimburse you for the full purchase price plus any original shipping costs, subject to terms and limitations."

I received an email from PayPal claiming my account had been accessed. This was an obvious fraudulent act. At three in the morning I received a call from PayPal and the caller immediately hung up. I have tried numerous times and ways to reach PayPal but they only operate during the week. Email attempts were not successful. I cannot trust a company that will permit fraudulent activity to go unchecked while they enjoy their weekend. In my opinion PayPal is not a customer focused company.

Yesterday, I noticed a charge for almost $3,000 on my credit card that listed "PayPal" as the source of the transaction. My credit card company immediately cancelled my card and started an investigation. When they tried to contact PayPal, there was a two-hour wait -- a wait which the credit card representative was not willing to make. So, this morning, I called the number associated with the charge on my credit card. The first issue I ran into was the automated system which insists that I give them my PayPal account number or bank number associated with the account. I do not nor do I ever want to have a PayPal account. After going around in circles with the automated system, I finally was put on hold to talk to an "associate."

After using the PayPal services for several years using my email on December 26th of 2017, I received U$33,000 payment for the sale of one of my websites. The buyer sent me the money using PayPal; PayPal limited my account and placed my funds on hold for security purposes; after waiting for many days, talking with many representatives and having my account reviewed and cleared, my funds were available for withdrawal and my account was restored and activated. I tried to withdraw my funds (U$26,000 after making some payment with my PayPal balance) to my bank account but it was not possible to do it. PayPal alleged that the bank information was invalid, even when they have made plenty of withdrawals to the same bank account with the same bank account information before.

We had a dispute with a merchant that used PayPal. It is almost impossible to contact PayPal. Their website is not user friendly, their instructions are useless. I advise everyone to avoid any purchase that involves PayPal.

After over 14 hours trying to resolve a payment issue (most of it on hold). My payment was withheld for almost a month. I began asking for employee #s for everyone I spoke with, (some refused to give it) and recorded those with notes. The information I received was conflicting and did not help resolve the issue. PayPal blamed it on my bank. I spoke to a manager in the U.S. that acknowledged I had an additional claim against PayPal for issues incurred while they tried to resolve the problem and was given an escalation # for their IT dept. The IT dept. contacted me and again stated it was an issue with my bank. I contacted my bank again and was put through to a mgr. that uses PayPal who assured me PayPal was wrong and instructed me how to set my account up so the payment would go through.

This company does not respect the paying customer. They believe that it is normal business practice to place customers on hold anywhere from 2 to 4 hours. If they say they will call you back, THEY DO NOT! They hold funds unnecessarily. It does not matter if the product $500 or $5 dollars. The bank refunds you anywhere from 7 to 10 business days. Paypal at their discrepancy can hold your funds for up to a month not counting the weekends. I rarely use them because whenever I do it is usually a poor experience. The company needs better business practices because their standards are pretty low.

Statement closed on 12/2/17. I got email telling me statement was ready. Went to website which showed how much was owed ($67.00) and due date if 12/27/17. I paid $70.00 on 12-2-17. I ordered from Petco on 12/4/17. Checked account online to make sure Petco order went through. It had as had payment and there was not payment due on bill at that time. Now I get the 1-2-18 statement and it says I'm late and was charged a late fee of $27.00. Called customer service on 1/4/18. They agreed to waive the late fee and that will post on the February 2018 statement but will not post the 12/2/17 payment of $70.00 to the December billing statement even though the website listed the payment due.

Paypal - doesn't respect your fraudulent transaction. According to PayPal, I did make a $200 dollar donation but when I check with the organization, they don't know anything about it. Furthermore, when I googled the name that appeared on the transaction - there were a list of people saying - "I never made this transaction!!" I am in the process of closing my account. I recommend the same for everyone else.

PayPal, when it works it is GREAT! When it doesn't and you reach out to customer service in any way (over the phone, email, etc.) it SUCKS! I have numerous charity donations set up to come out of my checking account first. I have purchases come out of my same checking account unless I choose otherwise in a case by case basis. Two things happened that has led to my latest PayPal nightmare: refund from one merchant which was paid from my checking account via PayPal did NOT credit to my checking account via PayPal. Where did it go?

I started a new account, specified the bank account I wished to send money from, and verification transactions were sent to that account. Then, after the verification transactions were sent, they tried to take money from a different account, which did not have adequate funds. So, I got a fee from my bank, and my son did not get the money I sent. When I called customer service, the representative was completely unhelpful and refused to connect me with a supervisor.

Never received merchandise. Credit card paid PayPal. Admittedly I had scarce information through PayPal secure message. I sent 6 messages. Every one was answered with a canned, form response. This went on for 10 days. Finally received PP response: "An update about your case. We've completed our review of your unauthorized activity case, and we’ve determined there was no unauthorized use." Online business WAS paid, I never received merchandise, hard copy info showed PP payment via my credit card. I canceled PP account & will NEVER employ their services again. Credit card, however, refunded my money. This wasn't a large amount of money, but the fact remains PayPal bombed. Consumers beware!

I purchased an item from a merchant in Dec 2017. I paid via PP $375. The buyer never sent the item. I filed a claim with PP. Fraud seller stated he sent a refund. PP closed the claim as resolved. "Refund was via bogus account with no funds so no funds were ever sent." Tried multiple times to email PP as I can't do another claim/dispute and every email comes back with a canned response. To date, I still don't have my funds (PP Credit) returned since nothing was sent, nothing to send back. Fraud all the way. I am forced now to contact the FTC and file a complaint against PP for not honoring buyer protection and with the FBI for internet wire fraud against this merchant. I know I will never see that money back in my hands. Sad thing is, every PP rep I manage to actually reach has no interest in doing the right thing, has lied continually ("My manager promises the funds will be in your account tomorrow, look for a PP email." NOTHING), etc.

Long (many weeks) story short. We purchased a set of lights online and used Paypal to handle the transaction. The amount was over $1700. The product arrived in 5 boxes from China (we didn't know we were purchasing items from China) with many broken pieces. The light fixtures were encased in a very low grade of styrofoam that had disintegrated en route from China. We immediately contacted the seller requesting a return authorization. After many attempts, the seller then called back to tell us that they wanted to send other product as returning would be "uneconomic." We "escalated" our case with Paypal and their only recourse was to tell us to return the items at our cost and then they would refund our payment. The cost to ship it back to China is $1800!!! Paypal said they cannot do anything else to help us after many conversations with them on the phone. Paypal does not protect its customers.

Had 4000 Dollars taken from my account by Chumba Casino through PayPal. When I addressed it with them they said, "Too bad." This is an offshore casino that Paypal has partnered with and Paypal is their enforcer.

It surprises me that a company worth as much as Paypal is run the way it is. Customer service, in my experience, is the worst of any U.S.-based company I have dealt with, and that includes Verizon and Comcast. I've used PayPal for nearly two decades, and I simply hope I don't run into an experience where I need them to handle anything. The convenience of using them to send and receive money is tremendous, but thankfully there are finally competitors in the market.

I had to deposit $ in my PayPal account to pay a supplier who only accepts PayPal for payment overseas... Anyways, requested the money be taken from the confirmed bank account on Jan. 6. On Jan 8th the money was withdrawn and as of today Jan 12, the money is still not deposited in my PayPal account. Tried to reach customer service... The only way I could without having to hold on for hours on the phone... Was to post a comment on the FB page... To which they replied the next day!!! Telling me it may take up to 7 business days!!!

I do not know why people are giving bad review to the services of PayPal, it is one of the best service I have ever used. I think 5 out of 5 review do not do justice to the excellent service provider. I had filed like 12 disputes through PayPal and they were thoroughly dealt with. Therefore I am requesting everyone here to be realistic to the service provided by PayPal. I will be forever grateful and a customer of this great business.

I tried to send a payment and it was put on hold. Cancelled it and tried to send again and it was also put on hold. Cancelled that one as well. My account was then limited and it charged me both of my canceled transactions.

I purchased a product using PayPal. In the beginning I reported the product not being delivered, but eventually the product arrived and was not what I was expecting. When I called PayPal back to report that I had received the product, but it was not as advertised, they took my case and assured me that they had consumer protection and would reach out to the merchant. Today I received an e-mail that stated that the merchant had delivery confirmation and closed the case (which I had already told them I had received the product). When I called to inquire about my dispute, they did not have a record of my previous 15 minute call. So I have now reopened a case to dispute the product received, and just checked the website; they reopened a case stating that I did not receive my product - ugh!!

A client wanted a chargeback reversed since I pressed charges with the police and PayPal won't reverse it even when she admitted to the wrongdoing and I have it in writing. Do not accept payments through this. They will scam any seller. You can buy anything from eBay and just charge it off your card by declaring fraud and they don't care enough to investigate it. When you call to follow up they put you on hold for 3 hours - 3 hours!! And don't answer. I mean what can they say? They get their fees and don't care about anyone getting screwed over.

This is the most inept organization I have ever seen, a solid 20 minute wait on phone. Gave up yesterday, today 20 minute wait. He then takes 10 minutes to figure out who to switch me to, another 20 minute wait then it was wrong dept then 20 minutes later I finally give up. Another hour wasted. Don't even think about PayPal credit. They are even worst. Once saying a $1521 payment wasn't good when it was and adding it back to my balance. Constantly allocating my payments to wrong seller then making me wait 16 days to rectify it, they are terrible. I wouldn't recommend them to my dog!!!

PayPal does not stand by their purchase protection. I ordered an item on Ebay. I never received the item (in fact I was provided with a fake tracking number). The seller removed the item from Ebay (after taking my money and not delivering the product). I attempted to file a claim but it was denied within 2 minutes by PayPal. The seller has removed himself from Ebay so there is no way to contact. So, he has my money, I have no product, and PayPal won't refund my money!

Copy of my last email to them. "None of your options above are related. I just called and got some stupid message you are having difficulties and call back. I'm sorry you have to work for such an unorganized company. Can you imagine a bank having a notice that their phones don't work. So here's the issue. On Dec 22nd I cancelled a $400 payment to Saksauto. You told me it would be redeposited in my bank account which has not happened. So what are you doing with my money. Your disclaimer says you will get back in me in 24 hours. That has never happened and I guess it won't happen this time either.

I have used PayPal for many many years without issue. I made a $75.00 purchase, and as I always did I used PayPal to make that online purchase. The purchase was for a product that filled the gap between the seat and console in the car. The purchase was made from BUYLOR. When the product arrived I put it in my car and it did not fit, it had cup holders that when a bottle of water was placed into it the product would fall forward and then onto the floor under your feet. The product could not be slid all the way back on the seat as it then covered the seatbelt latch. The seats in my 2017 Hyundai Sonata as I found out are not flat so this product did not sit flat.

I have used PayPal as many of us have done for years, it is easy and convenient, I sell on eBay, as that really is the only option. As a seller, I find that any dispute is always in the buyer's favour, even if you know you are being ripped off, there is not much you can do. So I was amazed to find when I opened my own dispute as a buyer it went in the seller's favour, unfortunately I purchased, without realising, from a known scammer to both eBay and PayPal. Here is my story, if you manage to stay awake and get to the bottom of it, I shall let you know what my next step has been.

I have used PayPal for years thinking it was safe for online transactions. On December 16 I ordered an item from Grab-Tee in amount of $41.85 and paid thru PayPal. The merchant sent the wrong item and will not respond to my request for a return or a refund. I filed a dispute with PayPal in their resolution center, but PayPal has sided with the merchant, and I am out $41.85 and have an ugly hoodie that I did not order. I will not be using PayPal in the future, credit cards offer much more protection.

When you receive a damaged item from a seller because seller didn't take care of proper packaging and you paid for the item via PayPal - you are screwed!!! Thank to stupid nonsense PayPal policy which they call a "PayPal Purchase Protection". You're responsible to ship back your damaged order and pay for a shipping from your pocket!!! We paid $160 for the item and $200 for shipping, received damaged item and in order to receive $360 back, we have to spend $200 for shipping back to seller. This is nonsense! PayPal Purchase Protection is a joke, we'll never use PayPal again!

I am writing this review to share my experience with PayPal. I bought hair products using PayPal because this company swears security and rights for consumers and their transactions. PayPal was in favor of the merchant rights than both parties rights — buyer and merchant. I have made two transactions and filed disputes with PayPal to help get my product or refund from the merchants. PayPal was fixed on tracking numbers than physical evidence like receipts, email conversations, and photos. I was not protected from the merchants taking my money, whether through PayPal or PayPal pay after delivery method. I spent 236 in total to have no products or refunds.

I was charged by Angie's list on PayPal on some automatic scam as I'm sure most people have. I have never used this service and certainly would not be interested in any prepayment arrangement. I sent in a complaint to PayPal (very difficult, no phone number). They sent back a short statement to say the charge was correct and they would honor the charge and give no credit back. Obviously PayPal values the sellers over the buyers since they don't call, there's no service number, no questions asked of me, nothing, just basically too bad. I will now cancel my account and use a credit card which at least will defend me against this action in the future and other should consider canceling as well.

I was selling a 200 page ebook on my website using the PayPal button for people to purchase it. This button redirects that back to my website to a link to download the ebook in PDF form. A person purchased the book. Two weeks later she filed a claim with PayPal. NEVER tried to contact me at all. So wants her money back. Claims she never received the ebook. This is two weeks later. Not once did she ever email me and ask for the link or tell me she had a problem with it. So she filed a claim. I called PayPal and spoke to them about it and how this works. They kept saying I needed to provide a tracking number or some sort of proof she received the book. WELL DUH. How the heck do I do that.? IT'S ELECTRONIC!!! What part of that do they not understand. I explained this to 4 people at PayPal. Only one understood completely and felt I had a good case to why it should be in my favor.

The entire way you use PayPal is just garbage, you can't update your address if it's already linked to a card, so you have to delete then readd your card for a simple address change. If you want to change your name, go ahead and send all of your personal documents over to them to set all that crap up, even though they don't ask for any of this the first time around (who's to say I didn't lie the first time but now all the sudden I am?) when you sign up. Some things you are forced to do on the app, other things you are forced to do on a computer, like deleting an old address, can't do it on your phone if you have it set to your primary.

On December 19th, 2017 I made a purchase for a playpen. The next day eBay emailed me stating that the order was cancelled due to a problem with the seller. I immediately called in to ask for a refund. The eBay representative said because the sellers account was closed due to invalid PayPal account that PayPal would have to assist me and then transferred me to PayPal. After remaining on hold for 27 minutes I hung up to take a business call. I call back and held for another 25 minutes before taking another business call. When I called back I got an option to receive a call back within 45 minutes. I then proceeded to file a complaint/dispute for a refund. I checked my email and it showed a delivery date of 12-27-2017 and decided to wait until the end of the day on the 27th to see if it arrived. However, not only did the item not show up but I received a email from PayPal stating the dispute was not found in my favor.

Aug 17 2017 - I sold a laptop $899- commission charged by PayPal $39.86. Nov 29 2017 - unfair chargeback to me (separate complaint about that as eBay GSP was involved). The charge back to me was for 899 + 20 = $919. $39.86 commission on original transaction was kept by Paypal. I can’t even dispute the charge on the website, no option available to dispute. When I call they blame me or eBay & do not record a case for the dispute.

I was disputing a purchase of 3 pairs of shoes (one order/same seller). I had to call in 3 times to talk to their truly AWFUL customer service reps who told me they would escalate the case as well as change the disputed amount to reflect all 3 pairs of shoes being disputed. One rep told me that I agreed to only dispute one pair. Not true. After talking to the fourth rep, I asked for a supervisor and I've been on hold over an hour! I know PayPal can afford better customer service than this. The lesson I learned is this: NEVER dispute an eBay purchase through PayPal (if possible). I ordered 2 other shoes from this seller (before I received the first 3 and realized they are knock-offs). I disputed these in eBay (who doesn't allow a dispute to be filed by PayPal at the same time). I was refunded in 2 days by eBay. PayPal, it's been 2 weeks and I'm still getting the runaround. NEVER AGAIN!

PayPal sent my dad a check for $200 right before he died. He never had a chance to cash it. Check voided after 180 days. My mother (widow and executrix of his estate) called to have another identical check issued so we can deposit it into his estate account. The woman she spoke with demanded that (along with the usual proof) we also send her a copy of his will. This is unacceptable and illegal. We only legally have to provide a death certificate and the Letters Testamentary from the court. Either way, we only asked for a duplicate check, with his name on it, for his estate account. After arguing with this stupid woman who really just wanted to see his entire will, we asked to speak to her supervisor. She placed the grieving and disabled widow on hold, and left her there for over an hour. Feeling abused, victimized and violated, she finally had to hang up.

I made a Microsoft purchase through PayPal for about $100. PayPal charged it four times and then put pending 3 refunds completely tying up all my funds in my checking account. When I called them they refused to fix it promptly and said there will be no compensation for any overdrafts or any other fees which I got charged by my bank for their mess up. What a horrible atrocious company and horrible policies to not take care of their customers!

How much longer do these ignorant companies think we are going to tolerate their brain-dead, ignorant third world employees?! Just like other reviewers have stated, I too say PayPal's outsourced third world "customer service" reps are dumb and unbearable! I am so sick and tired of this third world crap! I am constantly having to log into my PayPal account to change my billing address for the card. For some reason (illegal reason too), PayPal is constantly changing my address without my authorization. The moment I change my address to what it should be, purchases might be okay for a day or two, then get declined again because PayPal decided to modify and change my address without my authorization! I've tried talking to what PayPal calls their "customer service". It's anything but customer service.

Let's start with a bit of history. From 2000 to 2009 I was an active seller on Ebay with literally hundreds of transactions with a near 100% positive rating. In 2008, I designed poker chip sets and had them manufactured in China and sold them on Ebay. By 2009 I had sold 65 sets. My unit cost was $65 (including ebay & paypal fees). My sale price was $100 + shipping of $45 (the sets weighed 40 lbs boxed… That was UPS fees not mine). I had a paypal account (verified via my checking account - you know, we've all done it - paypal deposited $0.02 in it and asked me to verify the deposit amount, etc) and a paypal debit card to go along with it. And as we all know after Ebay purchased Paypal, all Ebay transactions were required to be processed through Paypal for "security reasons".

To say there is any "customer service" is a farce. Terrible automated helpline. No callbacks. My account was charged several times for fraudulent transactions via my PayPal debit card. No way to stop payments online, nor terminate the card or report it stolen. Calling is useless. For a multi-billion dollar company this is inexcusable. Can't believe they're allowed to continue doing business with such horrid service/support.

This is my message to PayPal. Your customer service, as has been the norm for a while now, is totally useless. I called today to find out how I could access, see and resolve an apparent claim and while it is normal for the first person you call to be useless and not trained well at all, I then asked for a manager, Eric, and he was equally unable to be of any help. He, and everyone else at Paypal loves to blame Chrome. Grow up. Chrome has been around long enough and you have enough money to have learned how to play nice with the other browsers. Your blaming Chrome is getting tiresome. Anyway, following their advice I opened Explorer and still can't access the claim. So when the customer contacts me I will just blame you for not having a single solitary solution except to point fingers at chrome. Horrible customer service from start to finish.

I recently opened a personal account with PayPal (after having a business account I never used for 7 years) anyway. My keypad on my laptop dropped one letter in my last name. I won't able to fix online, even though there's a way supposedly to do this, I called Customer Service and they were absolutely no help, now I have to fax them a copy of my ID and a statement. I don't have faxing capabilities. I could scan and submit but it has to be a fax that will now cost me time and money to do and it could take up to 9 business days. This is right before Christmas and I just had money transferred to my account from someone who bought a piece of used equipment I no longer need. So, the funds I was hoping to use for Christmas won't be available and I will never use PayPal again. This is beyond ridiculous.

I do direct sales. I did separate transactions yesterday and because my total amount of sales was over $500 PayPal put a hold on my money. I called them because the card used was my own card that is linked to the PayPal - I called and explained to them - it's Christmas. I had no clue that if I earn over $500 a week, my money would be placed on hold for 30 days. What I sell, I have to order online because my clients pre-order. So what am I supposed to do, not strive to make my business flourish and sell nothing so me and my kids can die of hunger. Now they are making me wait 30 days for my money. Ridiculous. I will no longer be using them.

I could not send money via PayPal from abroad, even though I was using the same laptop I use in Canada. Paypal keeps asking for security questions and codes sent to my office phone mailbox. The Customer Service number does not work and there is no email or chat to contact them as I cannot even log in with the right password. I am switching to their rival company. Enough is enough. Time is crucial when you need to send money to a relative and Paypal has made me waste a lot of time and peace of mind today.

I received a message from eBay saying a recent transaction was cancelled by eBay because the merchant was fraudulent. I was told that the amount paid would be refunded in 3-5 business days, but if I spoke to PayPal, they would refund me immediately. So they transferred me to PayPal and the horror show began. First, their automated voice response system refused to pass me to an agent without taking me around in circles for 5 mins. The voice response system was so bad it couldn't even understand the difference between yes and no! It was so clear that it was automatically designed to frustrate callers into hanging up, which I refused to do.

I could fill two Internets worth of hate-filled venting about PayPal. Every experience with them is frought with mind-boggling unethical business practices and customer frustration; from customer service representatives who know absolutely nothing, and can provide ZERO help, problem resolution, or information, rules that change with every new person you speak to, promises of "I will escalate this to my supervisor" - which I have now realized is code for "I'm putting you on hold and NEVER coming back," and my new favorite- "we will remove money from your account in 1/billionth of a second from the time you click Buy It Now, but if you are trying to get it back??? MOOHOOHAHAHA. That will take at least a month!"

PayPal will not release funds because item was shipped to unverified address which was requested by the customer. The Ebay customer purchased an item and wanted it shipped to his vacation address. Delivered to that address. PayPal holds the money after taking their fees right away and the balance held for 21 days. I have an eBay account since 2002 and a PayPal account since 2008 with no disputes or refunds. Horrific service and no customer service with problem solving abilities. Customer service has the receiver's information and can verify delivery yet they choose to not take the extra step and verify. It is more convenient to hold the money.

I order some items from Gardner's Women's Store for Christmas gifts for family members. I did not receive the items but Gardner's provided PayPal with a tracking number that stated that the items were delivered. The item was supposedly delivered during my work hours to my home. I did not get any box at my home. PayPal refused to return my 157.65 dollars because the Store showed that the item was delivered. No delivered to me but delivered to the address given. I will never used PayPal again.

PayPal experience has been disappointing lately. Transfers out seem to take days to complete, yet monies due to PayPal, are processed immediately. E-mail or Customer Service are no help, as the response seems to be just "from the manual" or very "general". Not any attempt to check on a specific issue. Unfortunately they seem to be "joined at the hip" with eBay, so not many options when selling on eBay. Sad, but what an opportunity for competition.

I do not recommend using PayPal services to anyone who is looking to actually receive their money for selling an item. First off, when you have a problem customer service sends a general email that does not even address the problem you report. Secondly, I do not have time to remain on the phone with a representative who does not solve my problem. If you wish to wait forever and not receive your payment in a timely manner, this is the company for you. This is ridiculous!!

I am really sorry to let PayPal go, because payment was very convenient and there was the promise of consumer protection. Unfortunately when you need the protection they will not protect you and reward businesses with click and bite business techniques. I was also shocked to learn how many negative reviews are there on PayPal. I guess I should have read them before I started to use them. Oh well.

I have been trying to challenge a company that withdrew my money. PayPal doesn't respond to emails or phone calls. Kept me on hold for 3 hrs tonight and never call back all day today. I am at my wit's end.

I called and was told by a computer generated reply that I could receive a callback from 1 hr to 1 hr and 15 minutes... 3 hrs later no callback! I tried calling again and was told I could hold or wait 19 minutes... 45 minutes later no answer. I tried to send an email but THEY give you the reasons for the email, which mine was not listed. I tried their Q & A and again my reason was not there. I will NEVER use PayPal again!! I learned my lesson the hard way.

PayPal keeps sending ghost charges to my old bank account. After three months, PayPal will still not delete the bank account or explain where these charges are coming from. I've even tried to close my PayPal account, but they won't let me do that either. This seems criminal, or at least criminal by extreme negligence.

I received 2 phone calls in 2017 stating my payment was late. Each time I said they had incorrect information. Each time they put me on hold and "found" my payment. One of these calls was at 6:00 am on a Sunday morning. After the customer service rep told me he found my payment I mentioned that it was rude to call anyone on a Sunday at 6:00am. Could he please make note on my account to call me anytime after 9:00 am. I am a mother of 7 children, 3 with disabilities and the quiet time was much needed.

Wanted to send some money to my friend in California, it would have been cheaper on both my time and money to send her cash in the mail. When I sent her money they decided to use an old bank account without verifying with me first. I added a new bank account and tried to change which account the transaction used, but the website wouldn't let me. Instead of canceling the payment when my bank denied the funds, they decided to pay her and then try my bank account again without telling me, resulting in a 2nd overdraft fee. I called customer service, was on the phone for 90 minutes (on hold for 1 hour 10mins) for them to tell me that there was NO way to cancel the transaction, NO way to change the bank account and basically to ** off. I ended up getting 2 overdraft fees from the old bank even though I never authorized them to use that bank.

My PayPal account was hacked, For the fraud payment, Paypal refused to cover. It’s about $9,000 balance currently. All fraud activities were computerized and all same names. PayPal immediately sent emails to me all fraud activities that said on hold and investigate. There were no way to see them as normal transactions. Someone add a totally strange address in different state, etc. The collect section people are calling every day for the negative balance. Please help.

Terrible decision making - A buyer disputed a case that was hardly looked into, they decided for me to return money wrongfully to the buyer and now I'm getting back the damaged goods. I will delete PayPal and never use again.

I sent in two payments to my friend under friends and family option and each time my friend got charged a fee. In spite of constant calls, was told that I made a mistake and did not choose friends and family option. This is ridiculous. I have had to make another payment for the fees incurred by my friend. I have decided to cancel my account and not use PayPal again. They refused to refund the fees charged, just kept blaming me.

Disputed a previously authorized monthly payment for a subscription that was cancelled six weeks ago. Cancelled subscription company. Advised PayPal of cancellation within 24 hours of my complaint. Today, three days later, PayPal debited my account anyway despite my having filed the dispute and the subscription company verifying that no payment was due. I am now advised that it is PayPal's "policy" to hang onto my money for 7 days before refunding it.

I conducted a private car sale through Paypal in the State of Connecticut. CT State Law states that the buyer assumes all responsibility for the car once title passes. The buyer used his credit card to purchase the car and then proceeded to request a charge back stating the item was not as described which is not true and I have documentation to prove it, although completely irrelevant according to CT State Law. Taking it upon themselves to supersede CT State Law, they gave the money back to the credit card company. The buyer still has the car and title, I have a negative account, I have 8 hours into trying to talk to someone in Paypal that is handling the case and still have not, I've had to retain an attorney, I cannot shop online during the holiday season using Paypal as the account is frozen, and I've had to deal with the stress of this injustice.

I've had Paypal for over 4 years, never have I reached out to them to resolve a problem with a merchant. To make a long story short, the day I do, they not only take the merchant side saying it is buyer's remorse but they declined my ability to appeal the case. I have several screenshots showing that this was a security issue as it seems like an online scam and they didn't even bother to ask for the evidence, they just closed it arbitrarily. The Purchase protection program is a SCAM. I strongly suggest using other payment methods directly with your credit card provider like Visa or Mastercard... Paypal will NOT protect you from online threats.

A customer filed a dispute from Aug. PayPal sent me an email in Nov, the very next day they took the funds without offering me a chance to counter the dispute. I log on to my account to figure out what was going on and the web page I know realize is worse than the customer service. I tried to transfer funds into the Paypal account from my linked card to cover the held funds and that money was put on hold for 3 - 5 business days. Contacted PayPal CS which is the absolute worst and based out of the Philippines. If PayPal had done their research they would have noticed that I issued a refund VIA PAYPAL THE VERY SAME DAY in Aug! There was no need to even withhold money from my account.

I received wrong amount from a buyer and I refunded the money to the sender but Paypal did not warned me of a .30cent fee. So every time I refund the buyer for sending the wrong amount Paypal charging me hidden fee .30cent. This is crazy and I’m pissed-off. I called Paypal they refused to refund my account for the hidden fees. Does anyone knows I could bring legal case against Paypal?

I was a customer for nearly 20 years. In all that time, I’ve used PayPal for thousands of transactions and spent a great deal of money with them. I have NEVER complained about anything. When one company literally stole $100 in a scam, I contacted PayPal. Shouldn’t be an issue, right? Loyal customer, clear violation on the part of this company, dispute for $100. No one would be this upset over $100 if they were looking for an easy scam, and after all this time, it would be clear to any reputable or ethical company that I’m not the kind of customer who demands refunds all the time or files false complaints. And yet... They didn’t even read my complaint and closed in favor of the seller in less than a day, without giving me a chance to contact them or appeal.

PayPal talks about your purchases are protected. Your money is protected. Don't be fooled. It is not. I lost money purchasing an item on eBay. I called PayPal and was treated quite horribly by the customer service representative. Save yourself some pain when you need them. They won't be there. I lost my money. The person stole my merchandise. Nothing was done. In the past PayPal had a good system. Now just plain bad. Do not trust them. You have been warned. When I close my account no one called to ask why... I had an account there for many years. I even purchased a car through PayPal. When I close my account it was like I was never there. They don't honor good customers. You'd be better off just getting a good credit card and not dealing with eBay or PayPal.

I just made a payment for my rent of $1000 to my housemate yesterday (12/01/2017). My account was somehow charged four times (that's 4 payments of $1000, for a total of $4000), but my friend never received anything. Thus, $4,000 of my money has been lost in transition (I have documentation to prove this in my bank statements and those of my housemate). I've called customer service over 30 times and I'm starting to get really upset that I can't get through to anyone. This is the worst!

I have been a PayPal member for over ten years. At first, they were doing a good job. Lately, they have become completely incompetent and treat their members like sheep. They apparently have a new phone service which obviously is farmed out overseas and the connections and the people answering the phones are intolerable. When you have a simple problem they can't or won't fix it but spend an inordinate amount of time trying to wiggle out of it with endless transfers to other people.

Opened PayPal Here account and then was told I didn't qualify for business card reader. After calling customer service and being transferred several times I was told there was no reason why. Unfortunately I just didn't qualify? Giving no reason I asked for supervisor. Never transferred. Asked for corporate and was told there wasn't a corporate number. I feel like this was an act of direct discrimination and not being able to give me a reason for denial bad customer service.

First off if I sell an item to someone and that someone has the item I sold them for a least 5 days now, shouldn't I have my funds by now??? PayPal and eBay are both in it together. I don't know about the rest of the world but here in America when you sell something to someone and that someone has the item you sold him you should have your money but not the way PayPal and eBay think. Oh no. They're going to hold it for 21 days and they won't tell you why for security reasons and then when you go to eBay to tell them that PayPal said to call you guys cuz you're holding my money but then you turn around and say it's PayPal. It's a bunch of ** not to mention that whenever you call PayPal you'll get some Foreigner that'll be like, "Hello sir my name is Brian **. How may I help you," knowing damn well their name is Brian **. I mean it's a joke seriously.

I am in China and I tried to use my PayPal account in America to pay a bill. Because I recently logged into HongKong via VPN service, they flagged my account. The only way to clear it was receiving a text message or a phone call. No e-mail. Since I am in China no phone number or text messaging can help me retrieve a verification code.

I’ve used PayPal for a while with no issues, so when I had an issue I expected a quick resolution. Instead I’ve gotten the runaround. One iTunes payment has been sent to the wrong account twice so far. On my billing agreement and on my PayPal account this is NOT my preferred payment method. I called and emailed and was told that despite my preferred payment method being marked on my account and billing agreement, PayPal used the other account because it was older, which makes no sense. I’ve had several iTunes transactions go through using the correct account. Yet PayPal will not acknowledge this is a mistake on their part.

I have never dealt with as many issues as I did with this company. Over the course of less than a week, I have spent about six hours on hold and talking to them. There are a few good reps that they have but two of them tried talking to me like I was stupid, especially the last one. I have available credit but I can't use it. I had to sit on hold just for my first purchase to go through.

I had someone send me money through PayPal in an emergency because PayPal offers money transfers in minutes; PayPal charged me for the wire transfer, then charged me to transfer money to my bank, then had the nerve to HOLD the balance of my money for review for 72 hours. Electronic transfers of money are guaranteed funds; there is no reason for you to hold someone's money, especially when you are already profiting off of the transaction on both ends. I will obviously NEVER use this system again. CROOKS!

Open an account to sell on eBay. Items sold. Buyers paid. I shipped and uploaded tracking info. Items delivered, positive feedback received and then when my money is to be released to me...they froze my acct and tell me I need to give them my SS number, add a bank and a credit card. If I do that it will "assist them in unfreezing" my $500+. eBay owns PayPal, and under this scam, they get you to sell your stuff, and they keep the money for 180 days. Lawsuit time... they ARE NOT A BANK.

We are really disappointed the services from PayPal. You didnt check our mail and just forwarding your mail to us. We didn’t attach anything in email and you still saying, we don’t accept files that are sent as email attachments??? We can’t understand that. We already contacted one of your customer services person Mr Jaafar and he gave the directions and link to us. We uploaded all documents (ID, trade license and authorization letter) in this link. You can check for our account.

I don't normally order things online. I am an old fashioned shopper. But I made a mistake of ordering something from a website and paid via PayPal. Never received my items. Contacted seller and they claim items were shipped. They sent it via DHL. I call DHL. They claim they left it at my door. I live in a gated community in a big apartment complex. I never had issues with packages being stolen. Asked around neighbors and they never had an issue. We also have drop off boxes for packages like this and mailman/DHL can easily leave the item in there. But DHL claim they just left the item at my door. I tried the nice way and contacted seller but they didnt care. I tried disputing it with PayPal and they told me I am wrong. So I never received my items and didnt get money back. Website was shein.com and they are also known for being shady. I wish I had done my research beforehand. Very disappointed with PayPal.

They won't let me even use my "available" funds on my account which is not even limited! I even provided them with my ID. They ask me to confirm my bank account and mobile phone number, but they are not sending me any confirmation codes to do that after I request them. They don't want me to verify my bank account or mobile number and are not letting me verify. And since I am not verified enough, they won't let me use my $960 on my account. They don't have an iota of integrity. Be warned! Stay away.

I am not a seller. I have been getting paid through PayPal for several years now (via the music teacher's website which hosts my site). I have never had funds held, and I receive tuition each month from 9 to 10 of my students, and on November 16th, I received payments from 4 students. Two were processed, and two were held without explanation. Here's where it gets interesting. I got notification that funds were being held and was told I should ship the items and provide a tracking number in order to speed up payment. Unfortunately, I am not selling anything! There was nothing to ship! Then I was told to mark the item as processed, and so I did, but then I called because this made no sense to me. I was told it would be over an hour before my call would be returned.

I have been doing business with Paypal and eBay for almost 20 years now and I have seen the trend developing for a while now but I've stayed quiet because it didn't really impact my business until now. These companies have both gone out of their way to make the services easy to use for buyers, at the expense of their sellers.

There were unauthorized transactions from my account of over 5 grand. It's been around a month and I am still trying to fix this with them. It's funny, every time I call them, it seems I start the process from scratch and it ends with them saying, "We will take care of this." But the next time I call again, they act like this is first time I am registering a complaint. In the last one month, I have explained the same problem to them almost 40 times!!! Please, don't use PayPal! There are lots of other better services.

Ridiculous. I will no longer be selling on eBay. £20 PayPal fee for selling an item. Then they put my funds on hold for over two weeks as they say I do not have a good enough eBay rating to pay me straight away despite the fact the buyer paid straight away. I have been an eBay member for over 8 years with 200 transaction at selling and buying with a full 100% rating. This is just another way for them to fleece us. I am now waiting on eBay telling me I owe them £20 as well for my most recent sale. Greed like this will only drive people to other more user friendly sites! PLUS - I had a PayPal credit account for a short period of time. I cleared the account as I wanted to close it. The hassle I had to go through to close it is also ridiculous. I reckon they hope you will give up. There is no clear online way of doing this. You have to call them, after a lengthy wait on the phone I was integrated as to why I did not want to keep it open.

I ordered and paid for an Ebay auction. Several days later, Ebay emailed me to let me know that the auction was fraudulent and the seller had been hacked. I disputed the payment with PayPal, which I've never done before. I chose "Unauthorized Payment" because they didn't have a category for fraudulent auction. After about a week, PayPal refused my dispute. I called them and was on the phone over an hour, being passed from one representative to another and then after an hour, they hung up on me. Ebay cannot help me because I started my dispute with PayPal first. I have emailed PayPal over and over sending them all the emails and proof from Ebay that the auction was fraudulent, but PayPal just sends me automated responses saying to take it up with Ebay.

They give instructions on how to start a dispute... but never really outline how to escalate to a case. The whole interface is designed to confuse and frustrate people... so they will not dispute or cancel the claim. They basically hide the link to escalate. very very small text that gives a different description than is really there. Sleazy really and should not be allowed to do it. Also if you do not respond via email within 10 days the other party wins. I was left with a real feeling of it being shady. I do not want them to have my account numbers etc if that is the way they operate... Who knows what they would do with it. I do not trust them. Looking for an alternative. Closed Account today.

My wife made a small error by paying for an item using an old bank account information that she forget to delete, this resulted in PayPal paying for the item and placing her account into a -$300 state with account limitations so she cannot send/receive money until this limitation is resolved, after talking to Facebook staff and saying this needs to be resolved over the phone. I've tried to contact many times and they simply never answer the phone... period. So this account is pretty much in limbo with a negative account balance all because they refuse to have a proper customer service to help resolve the situation.

I used to PayPal to sell a very expensive hyperbaric chamber that belong to my father before he passed away. I got an approval beforehand or I would have completed this transaction elsewhere. After the payment had been processed, it was complete chaos. I made phone call after phone call trying to have my money released and the purchaser of the chamber did as well. I was referred to department after department having to pay an at fault account that belonged to someone with the same last name before they would even discuss the matter. They decided to keep a hold on my money for 4 months releasing it to me in July, however when I tried to pay for an item I purchased from eBay yesterday a hold was still active on my account.

Sold an item listed for on eBay and payment is issued through PayPal. Payment received, item shipped same day, entered tracking information, item delivered on schedule, customer submits positive feedback and funds are released from pending status. I attempt to withdraw the funds from PayPal to my debit card linked to my PayPal account. Initiate a small test transfer in the amount of 5.00 dollars. The transfer is canceled and the 5.00 dollars refunded back to PayPal account within a matter of a few minutes (within the 30 minute time frame). Initiate a second withdrawal for the same amount. I receive a message stating under review "Pending" however, the history account information is void any debit card information and the .25 cent fee has not been charged against my PayPal balance.

I have used PayPal for a couple of years now and recently I have started to notice some major discrepancies in my account. I have been billed for services that I never signed up for and have never been credited back for refunds. The latest and final straw was being told by PayPal that even though I returned an item, the $599.99 that I paid for it has not been returned and is still pending after 30+ days. I plan on contacting my states Attorney General on Monday and asking if I would be able to file a fraud complaint. I will never do business with PayPal again and after this issue is resolved, I will be closing both my personal and my company's accounts with PayPal and taking any and all legal steps that I can in order to stop this kind of fraudulent activity.

In our opinion and experience PayPal (MAFIA-Crooks) seems to believe that they are knowledgeable in all fields and they make decisions and its rulings based solely on the big 3 Credit card companies behalf. Our account went into the red due to a American Express customer saying they were not satisfied with their order. This was a custom made order which the customer sole supervised the entire process and this was documented. We sent PayPal all the information required to disproves this groundless accusation and even with all of our documentation in disproving this claim it was awarded to them?

No business should be forced to have to use a debit card to get funds transferred. Likewise, no business should be charged by PayPal to obtain its funds in a check due to PayPal’s issues. An ACH transfer costs nothing. Wtf. Square is definitely now the only way to go for small business. Beware consumers as you are being forced to do something that costs PayPal nothing.