PayPal Reviews

Received an email invoice from PayPal for movie tickets I did not buy, for a theater in a state I do not live in (the theater was solidly East Coast; I live on the West Coast). Called to report within 3 hours that it was an unauthorized charge to their automated line. Not human, but whatever, I guess it was fine. Followed the transaction trail back to the movie ticket vendor based on charge information; guess my account at the merchant got hacked and someone used it to buy tickets for themselves and a date for an East Coast movie theater. Started a message with the vendor to see what I could do about the charge; they will either credit my account for the amount, or refund less a cancellation fee.

Paypal is a company which always sides with customers and never with companies or vendors! Clients can be lying and completely dishonest but they will still side with them! If you are a business owner, do yourself a favor and DO NOT ACCEPT PAYPAL PAYMENTS. Your sales will not decrease because of that! We have 4 websites and we removed Paypal about 6 months ago now and we ended the year with a 31% increase without ever feeling an issue with that or getting an email from a client asking for Paypal!

I just spoke to PayPal today about my credit account which shows a credit line of $2069.00 with a balance of $254 and change. Which I just made a payment of $100 today. However my available credit is showing $0. When I called PayPal I was told my account has been closed since 2017 without any notice to me or whatsoever. Meanwhile I have had access to the account all this while up to date. I asked to speak to a supervisor and stood on the line for 40 minutes without being attended to. I hanged up and called again only to be told by the second agent that it's going to be a long hold to talk to a supervisor and that the best they can do is to send me an account closure letter since the previous bank before Synchrony Bank didn't send me one. If you have a credit account with PayPal be forewarned. Even a company operating in the jungle will not treat a customer like this. This company has no respect for its customers.

I have used PayPal only three times and will never use it again. Lost package and no assist from the PayPal company. Ordered a item for my husband and three weeks later, no item and can't seem to have my monies returned. No assist to contact company. Be aware.

I have been a PayPal customer for 7 years, starting when I was an active seller/buyer on eBay. However, over the last couple of years, I moved to use the service regularly once a month, for a parking garage, and randomly purchased items on eBay. Two months ago I sold an item through Facebook Marketplace. I met the buyer, exchanged the item and she paid through PayPal. One month later I received notice from PayPal that the buyer disputed the transaction and had not authorized it. PayPal then removed the funds from my account and said I had no recourse because this was not covered under seller protection. I'm furious with PayPal and the buyer for complete fraud. I cancelled my account and opened a new one with Zelle, through my bank. I expect and hope PayPal is squeezed out by this form of payment back by Chase Bank. Completely dishonest from all points of view.

PayPal can not be trusted. I purchased through PayPal October and received my item about four weeks later from China. The item sent was not the item ordered. I immediately reported it to PayPal knowing it was complete deception from the company. I was given information from PayPal on how to return item. I took pictures of package tracking numbers as instructed by PayPal. PayPal had me jump through so many hoops and pay for return postage. I sent the tracking numbers to PayPal. Initially PayPal denied the claim claiming tracking numbers didn’t track. When I received an email from the company that I purchased the item from verifying receiving item and only offered half of my money back, I sent that to PayPal. PayPal then changed the denial reason to no proof item was not as described. I will no longer use PayPal starting 2020 after all these years thinking it was safe, it isn’t.

I recently had my 60th birthday and a friend sent me $700 for my birthday through Paypal on 12/20/2019. I didn't realize until 2 or 3 days later that the funds were classified as a good sales/transfer and that PayPal had taken fees out of the $700. I contacted PayPal to get these funds classified properly as a friends/family transfer, but the customer service representative said they couldn't reclassified the sale or return fees. That my only option would be to return the full $700 transfer and have my friend resend it. But also, in doing this it would still show an additional $700 added to my transaction balance for tax purposes and the original transfer would still remain on my Paypal account as a good/sales transfer.

I ordered an item online and was sent two additional items I did not order and was charged for them. Paypal was so unhelpful with trying to return the items and be reimbursed. They were actually so frustrating I wanted to scream. The phone reps are not experienced and have no customer service skills whatsoever. I might as well have been talking to a robot. Won't use paypal ever again.

I was interested in a product online, then proceed to purchase utilizing PayPal for my Payment. When I entered the Paypal Screen, the Price $$$ didn't match with the Seller's Website; therefore, I backed out of the Transaction. $245 pulled from my Account without AUTHORIZATION! You do the math = your choice in purchase/payment decisions of your own; however, I've made up my mind for future purchase payments. PAYPAL CLOSED THIS DISPUTE CASE WITHOUT CREDITING MY ACCOUNT.

This site is not to be trusted, it is not 100% sure the items is Authentic. I purchased a pair of Yeezy's from this site. I was told they were Authentic and I would be protected by Paypal if there were a problem, after I bought a pair of Yeezy's I took them and had them Authenticated. The shoe came back fake I reported back to Kixify as well as the seller. The seller immediately stop responding. Kixify asked me to send them proof the shoes were fake. I did so, after there investigation they removed the seller from the site. This is the down fall. this happened 11/19/19 as of today I have not received any of my money back from Paypal. I have had to contact Paypal at lease four times, the last two times I was told they would send me an email with the return address in order for me to return the shoes back to the seller, both times I never received an email.

Sold items on eBay. Not only does ebay take a percentage of the item's selling price and the shipping that you pay to send the item, then PayPal holds your cash. When you try to link your bank (I tried 3 of them) to withdraw this money, it tells you paypal ran into an internal error and the link failed, try again later. When this link never occurs, they charge you to send you a paper check through the mail. THIS TAKES ABOUT 2 WEEKS TO RECEIVE. Another scam.

I paid for services that I was unhappy about and requested a partial refund, I was denied by PayPal, Be careful purchasing with paypal. They seem legit but they're really **. I provided information and had evidence that the service I paid for was trash but they never asked for proof. Paypal is raggedy and very unfair. Always inconveniencing people.The worse experience. Dont USE PAYPAL. They suck!

I’m an entrepreneur who just started a new venture about a week before July 3rd, 2019. I was successful pretty quickly, with donations from friends, and a few sales, totaling a little over $550 in my PayPal within a week's time. I didn’t remove or transfer any of my money out after making it because I was working on saving for a car and I trusted PayPal to take care of my earnings, which turned out to be a huge mistake on my part. On July 3rd, 2019, I went to my PayPal to transfer a part of my earnings to my bank account and was greeted with a notification telling me that my money was on hold, and my account was limited. I immediately contacted PayPal customer service and was told my account was limited due to a misuse of the terms of service I’d agreed to when opening the account, and that they were authorized to hold my money for 180 days to protect them against any disputes or chargebacks.

I purchased a stainless steel shelf. I received a cheap plastic bin. In order to get refund I have to ship item back to China with tracking. Very expensive. PayPal knows this company intentionally scammed but won’t stand up to them and make them send a return shipping label. I have spoken to other friends and they have had issues receiving refunds also. No more PayPal. Get better protection from credit card company.

I have an Airbnb I listed PayPal as my payout method for my Airbnb. Airbnb sent me a deposit of $1552 and PayPal received it and confirmed that they received it. They are claiming that they cannot verify my information yet they verified my bank and put $.11 in there and 9 cents in my bank account. They did not send the $1552. so I had them to reverse the money back to Airbnb. They They claim that they sent the money back to Airbnb on December 27. Airbnb does not have the money from them and they are giving me the runaround. They are giving me the runaround and still have not paid me my money. Every time that I’ve deposit they hold my money and don’t want to release it to me.

I don’t understand how an organized company like Paypal allows scammers such as Zarawn.com to use your service to rip off people. This company is a blatant fraud. And it seems Paypal is working on behalf of them instead protecting the consumer. I was naïve when I ordered from this company Zarawn, who was supposed to be a company in the United States, given that their address if 3347 Sugarfoot Lane in Lafayette, Indiana. How in the hell am I dealing with Guangbo ** from China?? I basically paid $52.39 for a set of tools instead I wait a month and am sent a pair of counterfeit sunglasses made of cheap plastic. Customer service at PayPal seems to be working for this fraudster. I am not happy that I have to deal with a Chinese thief. Then want us to send the counterfeit crap back which will cost more money. This guy is a damn thief. And Zarawn.com still has the Paypal as a method of payment {method to rip off}.

Ended up buying a phone case from www.casesproof.com. After a month a small package came in from China... After opening the package, there was no iPhone 11 case, only a FIDGET SPINNER! Ended up being a scam website with fake email, customer support, and phone number. I immediately told PayPal and asked to get my money back. They then told me they can only give back $25 instead of my $54.59! I told them that isn’t right. Their response was that I can get a full refund if I send back the iPhone case to the seller. Which is IMPOSSIBLE because the seller sent me the wrong product. Along with that, the address the seller gave was now in Sweden (a fake address). PayPal is a terrible company that doesn’t uphold to their return policy.

Hello everyone. Before thinking of using PayPal to sell one of your items (even worse if it is a digital product, like art) you MUST know that they will HOLD your money even after you delivered product and confirmed its delivery (some complain about holding their money for more than 21 days!!!). This could also help SCAMMERS (you delivered the product - being a virtual item, so you won't be able to make "proof of delivery"). In the meantime, the buyer (scammer) will ask for a refund to Paypal, you will LOSE your money and your SOLD product!!! I will never use this company again. AVOID THEM IF POSSIBLE!

It has been a nightmare trying to transfer funds to my bank account. I have been a member of PayPal since 2010. I have only needed to use the account for paying transactions for products purchased. 2 weeks ago I received $6200 from a vendor for services rendered which was verified and confirmed as being available in my account. On trying to transfer it to my bank it took 2 days to verify my account. Then I was told I couldn't transfer more than a $1000 per month!! I was then told that I needed to open a wallet and or PP plus and provide a social security number for verification purposes which I did.

Bad experience overall. I was scammed by one of their merchants. PayPal denied my case twice. I spent countless hours trying to get my refund. I'm still trying to appeal my case. They have very bad customer service. Stay away....

I was sent money via PayPal. I was notified via email to log into my account in order to collect the funds. I logged into my account, and was informed that my password was not working. I don't know why I received this, I never changed it. It was changed unbeknownst to me sometime in the past. I requested a new password via entering my email address. It was accepted, and I was sent a security code with which I could receive a verification code. I entered the verification code. I was then requested to do another verification via text message or credit card number.

I paid $499 to a trademark company through PayPal. The trademark company says it takes a year to receive the certification but PayPal’s refund policy is 180 days. It’s been over a year and I never received the trademark. The trademark company since then has removed their website and changed numbers. Not will return my emails. PayPal helped this company SCAM me and refused to refund me and 3 different representatives refused to transfer me to a manager. I closed my PayPal account and recommend you do the same!

PayPal is absolutely horrible!! I have received refunds through PayPal. $190.00 worth of refunds. PayPal put MY money on hold. I messaged them and they said old me I had to wait 21 days. I called PayPal and they refused to help me receive my money. This was days before Christmas and I explained how critical it was for me to get MY MONEY!!! Paypal did not care and wouldn’t help me. Use Venmo!! Don’t use PayPal!!!

Until recently, I have had no issues with PayPal, but on two occasions where a seller never sent the item(s) purchased and provided invalid tracking, I was told that they are backing the seller. I even provided the information from UPS showing that the item was not delivered to me and that the package wasn’t in my name. I also sent the e-mails where I attempted to contact the seller to provide valid tracking or send the item. In the end, the bank returned the funds for both purchases, but what a hassle from PayPal. As far as I’m concerned, PayPal is the perfect place for people to get scammed.

My monthly bill of $50 is due on the every 27th of the month. To ensure paying on time, I set auto payment of $60 on every 2nd of the month. However, they still charge me $38 for late fee, which is unprofessional and illegal. They are trying to steal money from customers. Please look carefully the monthly statement for any odd activity that they may cause.

For so long I always trust and using Paypal. Just a years lately I got complicated from paypal. I did provide all document they ask for disputed with so long time to handle the case. I believe they should know the patterns if the seller is receiving a lots of disputes and complain. They should know this company is scammer and protect the customers. I believe paypal is don't sent the money to the seller and don't want return the money to the buyer. They corruption the money. From now on I will not trust any paypal anymore. I will fight this money to dead and I will report in American Businesses Bureau and laws enforcement. This is not big money but how they corruption is so nasty. I bought smart watch headset and phone mobile and they sent me plastics clip. I Don't trust paypal anymore.

Honestly, I'm so sick of Paypal at this point. All I wanted was to withdraw some money for Christmas, but of course--it wouldn't work. So yeah, that's fine, having issues with withdrawing--what irks me is the help center. I went to seek help for this issue, as I needed the money, and I needed it fast. First, the bot. Fine. I message the bot, I patiently go through its stupid steps, and then what? Gives me some article that "could" help--which it didn't--and then it just asks if I have any more question, not "Hey! Let me know if that helped or not! If not, I will contact and ACTUAL BEING".

I transferred money via PayPal for some mobile tickets. I did not receive the tickets. PayPal will not allow for the dispute of the transaction. Scammers use PayPal effectively and PayPal allows it. I would like to see PayPal to do more for circumstances when fraud is committed using their service.

PayPal is not nearly as secure as they would like you to believe. Because sites can have cookies, places can actually watch you type in your username and password, giving them access to whatever accounts you have linked to PayPal. This is what happened to me in December 2019. If my credit card hadn’t contacted me I would not have known anything was wrong. But hundreds of dollars were fraudulently charged and when I made a claim, PayPal simply denied them for the reason that they had already posted to my accounts. Luckily my credit card was able to cancel the charges where PayPal refused to act. Now I have had to get new credit card and checking account numbers. My strong recommendation is that you do not trust an organization that doesn’t want to honor their promise for security for such a reason as the money was already charged.

This company does not really protect their customers. I used paypal to purchase a wig from howigs.com. First of all when the company website went down in the middle of the transaction. It said it did not go through. Then I see the 357.00 come out of my account. Okay, I contact Paypal. They said it was an authorized transaction. Contacted the company. They kept offering me deals. I continuously said no. I requested a refund within the first 24hrs. They refused to give me my money. I filed through paypal. Okay so after almost two months the company sends me an offer and bu now I am tired of the back and forth.

Paypal has below standard customer service and holds your money for ransom and will not let you have access to it until they decide to release it, on their time frames. One day they say it will be available in 24-72 calendar days and then two days later tell me it's working days. Worst company I have ever dealt with. Their customer service line just reads their responses from a script rather than actually have the ability to problem solve. When I try to talk with a supervisor, the phone is disconnected.

Hi there friends, have a question. IF I order a car from X... and X elects to ship five tires with no car... and REFUSES to ship the car while charging the full price... and I produce, for PayPal, the written order reading car with tires... Should I be held responsible for the time effort and cash outlay to return those tires BEFORE a refund will be issued? PayPal thinks so... and demands this BEFORE issuing a refund. Caveat Emptor? DON'T TRUST PayPal? BOTH? I ordered a "saw" w/ extra blades... THEY SHIPPED blades.

I purchased the advertised motorcycle helmet. I received a tin can push bike helmet from China. I filed a complaint. Paypal instructed me to return the item. They gave me an address written in Chinese characters, without translation. Australia Post would not accept the address. There was no way of contacting Paypal to get a proper address in English without providing a tracking code. Paypal cancelled my dispute because I did not provide a tracking code. There is no avenue for review. The vendor makes fraudulent claims worldwide, knows that the system is flawed, knows how to avoid the process, and Paypal support this fraudulent activity through complacency.

I highly recommend not using PayPal after a terrible experience. I sent my sister money through her phone number to help her pay her rent and the money was sent to someone that was not herself. I contacted her by email and the money was not sent back. I filed a dispute through PayPal and it was rejected. I also filed a dispute through my bank and it was rejected, so now we are having to file fraud. This has been an extreme inconvenience and I have closed my PayPal account. I recommend Zelle as an alternative to PayPal because it is automatic and safe. Don't make PayPal payments using someone's phone number, only their actual email because this could happen to you.

Paypal confused my account with my daughter's, and I have No idea how. They can't take my name off her account. They said they'd send an email, and she'd just have to send a copy of her ID. However when she got the email it said she also needed to send proof of her Name Change! SHE DIDN'T CHANGE HER NAME!!! She just wants my name off of her account! I'm so tired of dealing with people who don't understand ANYTHING! Ugh!

I paid off my entire Paypal CC balance on 11/23/19 and have not used their card since then. To my chagrin and bewilderment in reviewing my credit score, I found out that I have a balance with them - they proceeded to charge me for the interest that would have been due that billing cycle had it not been paid off! I tried calling, but just kept getting recordings. So, I just closed the card. Not worth the hassle. And their interest rate is shameless.

I purchased an iPad using the Paypal and had to cancel the order because the pickup location was wrong. I was expecting the refund to be issued back to Paypal, but the store couldn't refund it back to Paypal so they issued the store gift card to me. And this morning I ordered the pizza from the Domino's. I was trying to use a gift card that I had and pay the difference using the paypal. After I applied the gift card and paid the difference with the Paypal, but Paypal paid out the full amount. Using Paypal, it's like opening a box of chocolate. Some stores know how to handle Paypal, but a lot of stores still don't handle the Paypal very well.

I ordered an item from a Chinese seller's website. The item the seller sent me was not the item I ordered. I went to the seller's website and found it was no longer active. They were obviously running a scam. I contacted PayPal for a refund. PayPal wanted me to send the item I received back to the seller at my own cost. The cost would have been nearly what I paid for the item so I refused. PayPal denied my refund. Thank you for supporting scammers PayPal!!! Horrible service.

I log into my email to see a purchase from Subway. I think to myself, I haven't been to Subway in a couple years! I check into it, realize I've been charged $17 CAD. That was my red flag. Canada? I'm in USA. So I immediately dispute the transaction. I thought it would be an open and shut case, seeing as it's not my usual currency. They rejected it saying it wasn't unauthorized and I can't appeal it. Trying to go to my bank to see what they will do, since that $17 has now pushed my bank account -$35. I really hope they get their act together in the future.

I ordered 2 blankets from justblanket.com for a total of 119.00. They sent me blankets that had multiple words spelled wrong. I reached out to the company - no response. Then I reached out to PayPal. I have spoken to 8 different representatives 3 being managers and I am told something different every time I call. I am out the money. PayPal will not help me. I am so disappointed. I also offered to send PayPal multiple accounts from purchasers for this comps and they have no interest in reviewing. It’s a shame that the company knowingly sent me damaged goods and PayPal won’t help me or even stop it from happening to other people.

The other reviews are correct...

Do not use this service. They are crooks. They take your money and will not communicate. They make you go in circles around their website with no contact to someone to find out why they are holding your money. They show you how they don't care about you by making you wait on hold for more than an hour on the phone then the person answering can't speak English and won't help you. USE YOUR LOCAL BANK, THEY HAVE THIS SERVICE AND WILL COMMUNICATE WITH YOU.

A long term Paypal user as I once believed that as a buyer you are protected; not so, as I was fraudulently taken advantage of by a seller. I stated my case to Paypal who found in favor of the seller. Do not use Paypal as a financial mediator and do not trust them.

I've used PayPal for many years, done millions in transactions on there; but their new no fee refund policy alone drops them from a 4 star to 1 star. Normally if I sell something using PayPal, either directly or through a service like eBay, I'm charged a 2.9-5% commission fee; but if the transaction is refunded they no longer refund the commission fees like they're supposed to, since no transaction ultimately occurred.

Bought perfume advertised as a duplicate of a discontinued scent. Smelled AWFUL! After the company told me I was "out of luck", I turned to PayPal. They told me that because the item was "materially the same" as what I was promised, they were siding with the seller. Well, I wouldn't put baby oil in a salad just because it's "materially the same" as olive oil.

Suck PayPal customer service have no manner to a customer like me. After I share my struggle to get what I deserve which is money after I sold and ship my stuff on eBay. The representative name is Chris. He is one of the supervisor able to make decision. His employee number is **. Shame on PayPal making him one of a supervisor. He doesn't do his job and he need to get fired because of. he dont have any respect to customer and since he's supervisor perhaps he think he's a PayPal owner. Just an alert to other user. If you called and they send you to supervisor by the name Chris ** ask to talk to someone else. He won't do his job right. Dont be a customer service if you dont know what is customer service meant. I will make sure others media know about you. You like to ruin other people life. Karma will goes around. Trust me.

I applied for a line of credit after paying off my last line of credit in full and was denied additional credit. I received a letter from Paypal explaining why I was denied. I am very frustrated by the letter because everything is false and I feel paypal is discriminating against by using a automated loan system to deny my credit with false information. Below is a breakdown the reason for deny and why they are false.

They did not allow changing the reason for the dispute in the account from Kazakhstan and closed the dispute in favor of the seller on eBay. There is no support. Stolen 31,000 tenge or $80.14. I do not recommend.

Purchase protection is a JOKE!!! I was asked to return a product back to China that was defective when I received it. They told me I had to send the product back with tracking to deliver. It was going to cost $40 and yes I did shop around for shipping and that was the lowest. The product cost $37.96. You do the math...who is going to do that?? Finally got ahold of customer service. They told me I had to mail it to get a refund. I asked for a manager. Said the manager would have to call me. Guess what, no call. Will be closing my Paypal account and will never recommend them!!

Stay away from PayPal. Stick with your credit card company who has your back. I will NEVER use PayPal again. This is my first ever complaint in any business. I purchased merchandise from a vendor who is located in China. Of course no mention on their site ChicMe.. stay away from Chic me. Took 2 months to get 4 of my 6 items. They lied to PayPal and said they sent my items when they didn’t. PayPal would not help me and wanted me to return items I did not receive to get my refund!!!

My PayPal credit was charged by someone overseas and PayPal closed my account. I haven't used PayPal credit for years. After jumping through their hoops it was reinstated. A month later they closed my account again for a reason I'm not sure why. I canceled an automatic renewal for a security app and PayPal told me I would have to talk to my bank before they could reopen my account since I reported it to them. That is totally untrue. I have no idea how they came up with that. When you call them the wait is very long to talk to a real person and when you do you can't understand them. I've had it with them and will never use them again.

We recently purchased an item online and then lost all contact with the seller. We did some additional research and informed PayPal of the issue and filed a dispute to get our funds returned. PayPal sided with the SCAMMER even though they are aware of what's going on. Why? Because we authorized the transaction. Of course we authorized the transaction. That how you discover that you've been scammed. It the laziest excuse I can think of and I will never use PayPal again.

Purchased 3 sets of Dewalt tools weighing around 30 to 40 pounds and paid through PayPal and never received them. Paypal said I did receive them, so I went to my local post master and got her to run the tracking including the weight which showed 1 pound & 1 OZ and it cost the Seller $2.85 to ship it. That shipped to the correct zip code but not my address. I sent this to PayPal and they closed the dispute! They are not for the consumers and for the sellers which they get paid from! A class action lawsuit should be started!!!

Bought a product online 50.00, product was not as advertised, went thru the resolution center to get a refund, they want me to ship it back to seller, cost to ship it back to seller 76.00, ridiculous, numerous time spent on this issue. Absolutely will never use PayPal again, they do not fight for you, they only fill their pockets by protecting scams and thieves.

So bad service. I use this service to help my family in Ukraine. But last month they closed my account without giving any explanation. They tell me, if I open new account they close this same. I did not break any rules for all the time that I used their service. And I don't understand why they close my account.

Tried to apply for credit product, denied / credit is good and a couple of survey sites Survey Junkie, branded surveys, Avondale research. Got scammed. Was lead on to do all these surveys then they tell me, "You're not verified." I completely did everything right. Scammed .$ 5.00/ 10.00/$11.00 and exploited social security # on PayPal.

Made a purchase from Fbshocks. Money was taken from my account. A tracking number was given to me for the purchase. The tracking number showed no shipping record for 10 days. Fbshocks assured me that the merchandise was shipped. I checked tracking number for 10 days with numerous emails to fbshocks that were not responded to. Contacted PayPal. They refused to issue a refund from fbshocks and I was told that it would take 10 days for the seller to respond then an additional 5 to 7 business days for the money to be put back into my account. I spoke with five different people, in one phone call, asking for a refund to be initiated that day and was told the same thing... 15 to 17 days before it would reach my account. Paypal is not accredited and is not a wise means of paying or receiving money. Beware!!!

I have used Paypal faithfully for nearly 11 years now. When others abandoned the service for political reasons, I stayed with it. As an American living abroad without a US phone number, there were periodic challenges in the login verification process. However, Paypal found solutions for me. First, they sent me a key card to generate a temporary code. And when they discontinued that service, they allowed me to answer security questions. But now Paypal has suddenly decided to completely abandon its American users who are based abroad. There is no alternative to having a US phone number, which defies comprehension in the year 2019 when so many other financial services are able to securely conduct transactions across borders. I cannot help but feel shocked and deeply betrayed after having relied on their services for so long. Time to make the abandonment mutual.

Bought an item online. Seller shipped something completely different than advertised. PAYPAL agreed with me but wanted me to pay return shipping. Return shipping was $60.00. PayPal said they would pay 30.00, but I would still be losing money because the seller was scamming me.

I placed an order with overseas vendor; vendor canceled part of order and kept my funds; filed dispute with PayPal; paypal denied my dispute; filed another dispute with paypal and provided all documentation to support my case; paypal denied a second time; filed complaint with CA State Atty General, paypal lied in response to complaint; outcome? Paypal allowed vendor to keep my money and vendor (in China) never sent my order. How is that possible? Even the BBB in San Diego tried to get my funds returned. Paypal refused to review my case and return my funds for items not received. Wow...Just wow.

I disputed charges for shipping services, that were not completed. PayPal decided how to proceed. They made my dispute for not as described, not for services not received, which was my complaint. They continued to ask for information that was unrelated to my purchase. I purchased a Shipping service not an item so there was never anything to return. Repeatedly they asked if I had contacted the merchant to arrange for return of merchandise that I never purchased. I sent them 10 copies of emails to this company, 3 photos of the damage to my property. 12 photos of the item as it appeared on eBay and three pictures of the item secured to a pallet for pickup. Three pictures of the item still on the delivery truck with multiple missing parts and damage beyond repair.

Bought an item online that turned out to be scam. Waited a month before contacting PayPal "resolution" center. They opened investigation. Upon contacting the "seller", the "seller" sent PayPal a tracking number that was generated the day PayPal contacted them (a month after the order date). The tracking number was somehow obtained from the USPS and used to verify shipping. The tracking number was for a 4oz piece of first class mail (insurance book) while my purchase would weigh over 100 pounds.

I ordered A Pulsar 2003 6.0 Power Stroke Turbo Rebuild Kit (car parts) and what I got was a keychain, literally a tiny Barbie doll size stock-pot spoon on a keychain. Someone said, "Oh you got it through PayPal. They are great at getting you your money back. Just contact them and open a claim." I disputed this with PayPal and at first they denied the claim stating I’d received my package. I responded to it by sending pictures of what I ordered and what I got. They reopened the case, investigated and returned with less than half of what I paid for. I didn’t even receive half the parts, so I declined.

I have had a verified PayPal account for at least 10 years. Recently, I had two large transactions cancelled by Best Buy within one hour of my placing the online orders because they did not have the merchandise. PayPal debited the amounts from my account without issue. Upon the cancellations, PayPal represented on my statement that both amounts had been credited back. In fact, they had not been. I continued to use my account and only learned of the insufficient funds when my card came back declined by another merchant! When I contacted PayPal, they then told me it would take 3-5 business days to complete the refund and gave no other explanation. One representative even stated that it would take up to two weeks--all of this in the weeks leading up to Christmas.

So I had identity fraud committed on my PayPal account in the amount of $167.12 and Paypal even notified me that my account was accessed in Florida, I live in Arizona. I disputed the claim and it was immediately closed, within a day, as a false dispute because it was “similar to other charges.” I tried calling customer service and they told me there was nothing they could do and that was the “back office final review”. I asked to speak with a supervisor, waited on hold for over 2 hours and was “disconnected”. I will never use PayPal again!! Worst customer service ever!! Not to mention the first time I called the girl told me there was no case opened or closed and the second time the girl said it was opened and denied. Seriously, the worst!!!

A friend made a mistake (because the drop down is hidden) of sending payment as a regular merchant transaction versus a friend transaction. I was charged a large fee for this transaction. Within minutes we refunded this transaction realizing the mistake and the finding that only the .30 cent fee will be charged. The full 2.9% fee was not refunded back. I talked to a customer service rep and they ensured me it was.

Had to phone Paypal after twice receiving no help from the email customer service about the limitation they put on my account and I got nowhere at all with the phone representative, in fact she was rude, would not let me speak and talked about a totally irrelevant thing that had nothing to do with why my account was limited. In the end I can not fix the issue with my account, I can not even close the account so it's there forever and will not be able to be used. Poor form PayPal, if you employed people to listen to your customers instead of employees that dribble on with things they know nothing about you might go a long way to having a positive review from people like me.

Bought a dress from SeetheDress for $40. It was nothing like the picture; cheap and poorly made. Wanted to return it but couldn't get any response from the company. Filed a claim with Paypal; denied.

After notifying our customers of a necessary price increase (from $10 to $15), I went to the recurring payments dashboard to update our auto renewals to $15 -- then received an error message that said I could only increase by 20%. PayPal should not be able to control what businesses do with their pricing. I called PayPal and was told that I would have to cancel HUNDREDS of subscribers and tell them to resubscribe in order to charge them the new pricing of $15. This is a horrible practice. I plan on changing payment processes immediately.

Was trying to add a foreign bank account. The reply from customer service kept saying "you can do this in the add bank account screen", not true for the UK. Eventually someone said, "You can do this only over the phone". Turns out Paypal are restricting this so you cannot get past their horrible conversion fee. Avoid if you can.

I am writing this to tell everyone that PayPal never take the ownership of any concern. They just do blaming on other merchant to keep himself safe. All support executives are behave like parrot who spoke just speech. Doesn't matter whether it is relevant to your concern or not. I made the payment of my Vodafone postpaid bill on 8th Oct. Because of some misunderstanding vodafone provided refund on 16th Oct and that refund amount got credited in my paypal account just after one month i.e. on 15th Nov from Niki side.

This complaint is against PayPal.com. On November 6th of 2019, I bought a bunk bed from Sale Club LLC online. It was $164. I don't usually buy online unless they have the option to pay with PayPal. I always felt safe with knowing that PayPal had the buyer protection policy. A week or so went by, past the delivery date, and my son had still not received the bed. I checked PayPal to view the invoice. It looked correct with my son's shipping address on it. I then went to the UPS site and ran the tracking number. Shockingly, I saw that the status of my shipment was "delivered" at "the dock", and signed for by "Hoopman"! I don't know who this Hoopman is, and why was it delivered at a dock? It sounded commercial to me. Not a residence at all.

I was having issues verifying my PayPal account to my eBay. So after waiting 35 minutes I got on a call, she couldn't help me then asked for my bank card numbers to verify the account. Then proceeds to tell me repeatedly that my checking account is not a checking account and to contact my bank. As I'm explaining to her that I have multiple accounts and I'm looking on my TD app and it says the card number she just read out is a checking account... She hangs up, 50 minutes wasted. Thanks PayPal!

PayPal are nothing but thieves. I was double-checked at a local grocery store. I had my paypal card linked to my bank. My online bank was having blackout issues, and denied my card, so I tried my paypal debit card in Hopes of paying for groceries. It was denied also. After I left the store, paypal approved a second unauthorized transaction, and put my account $60 in the negative. When I contacted them they said I was wrong and I owe them $60 to settle my account. I refused to pay it because they didn't even investigate my claim. Now 5 months later, since I'm unable to work due to a recent cancer diagnosis, someone sends me $100 to paypal and I get $40 to feed my 2 small children with. PayPal is disgusting.

This has happened to me three times with PayPal. After this last incident I will describe, I decided to criticize them wherever I can. I just purchased via paypal a Christmas gift for a relative. The price was enticing to the point that should have warned me. I spent about 60.00 USD. When I completed the transaction I got a page that only gave me an order number and nothing else. I felt this was suspicious and looked on the site for customer contact info, they had none! I then googled the website and found numerous comments about the website being rip off and not shipping any products. Further, I found the company is in China, but an email addy listed with paypal is a Russian email addy. Also, the payor name on eBay was not the website, company or email name, all were totally different.

Paypal is the worst! They do not deserve one star. The site goes in to a continuous loop when trying to add a bank for example, yet never states what the issue is. When you call customer service it is usually a 30 min plus wait, or you do a callback which can take an hour! Customer service is not helpful!! They read from a script and English is not their first language. Worst experience I have had with a company!!

I have one claim against me in 20 years. I won the case. Then they banned me for life, unlawfully for no reason. Utter disgraceful and so disconnected, I cannot fathom how this company runs. There are so many disjointed departments that do not communicate with each other. I would never use this service again. Blockchain and Fintech companies will crush this entity, in the near future.

Explained to the reason for the problem and resolved the issue.

You would think that with all of the ways to transfer money, PayPal would take greater care in taking care of their customers! I was due money back from an associate, so she sent it via PayPal. They subsequently charged Me a fee, due to her not sending the money correctly! I called her to advise that the amount that I received from her was short. I sent her the money back that she’d sent me.

I bought items online and paid via PayPal thinking it was safe. Boy I could not be more wrong. The seller shipped to a different address somewhere across town. I sent this information repeatedly to paypal claims area but since the zip code matches they close my case over and over again. Apparently 20 miles away is close enough for paypal to consider the item as delivered to me. I couldn't make this stuff up if I tried.

I have ask for my account to be credited back for 103.76. I have sent all documents available. I have to continue to wait. I should I have already had that in my account. It’s **. How do you question my money and account. Yes I heard your jargon but I absolutely loved! when the rep told me he couldn’t do anything. Paypal you truly suck.

I’ve made many payments they PayPal and they arrived in 24 hours max. 11/30 I sent my daughter 50. Now I’m told it won’t clear they to her account before 12/9. Vague answers referring to the federal government are the only answers I get. Never again!!!! From now on I’ll use FB money or a wire transfer.

I have never had such terrible customer service until now! After receiving payment from a buyer, I proceeded to do the instant withdrawal method which I had done a few times before without issue. This time, it asked for a phone code. My phone carrier, SaskTel, said they received multiple complaints from their customers that they can't receive PayPal text messages and that the Crown Corporation has been unable to resolve this issue with PayPal. The PayPal system locked out any attempts to withdraw the money and I called their customer service. They said I need to wait 24-48 hours to try again and that they couldn't override it.

I had a client use PayPal to pay me and wanted this money sent from PayPal to me by check. My online account kept saying there was a problem, so after trying the frustrating online messaging process where I could never talk with a human, I called. It took about 20 minutes with an agent who finally said "we can send you your money, it will take 3 weeks and we are going to close your account." The reason? I don't want to link my bank account to them. I asked for a supervisor which was a 30 minute wait. PayPal has my money, they made me go through over an hour on the phone, and are closing my account I have had PayPal over 15 years, plus have a PayPal credit card. When people call PayPal thieves, I cannot disagree. Why would anyone do business with PayPal?

On Black Friday night I had a charge come through on my credit card through PayPal in a entire different language at 3am my time. Someone has used my card to purchase something in Russian or another language. I disputed the charge with PayPal and they were super helpful at first. I woke up a few days later that they have denied my dispute because it has a tracking number... Whether or not it has a tracking number this was not authorized by me. I was told by PayPal that they will not approve my claim because of the tracking number that they couldn’t help me and maybe I could give the item as a Christmas gift... What!! I have now disputed the charge on my credit card.

My customer sent 1,400 for materials on a job scheduled for 2 days later. They tried taking 40.90 and holding the whole amount while saying they could for up to 21 days. I don’t recommend using these crooks.

Please do not use PayPal, they are crooks and should not be trusted. They will do everything in their power to exploit you for as much money as possible. Please also be aware PayPal owns: Braintree, Venmo, Paydiant, Xoom, Modest, TIO Networks, iZettle and Hyperwallet. They overcharged me so no big deal, call the seller they agree give me a receipt and a email stating correct charges, the seller did not receive any extra money. I have appealed the extra charges twice and been denied, even though the seller themselves agrees and sent proof they still deny me. I have filed with the BBB and my CC company. Please don't be me and lose money to these crooks!

There was very little if any forewarnings that my money would be HELD without explanation for up to 21 days!!! This is unacceptable and now I am at your mercy waiting. I have done the work for my client and now won’t be paid for 21 business days or some outrageous amount of time! I could have used a number of other options, even a check in the mail is faster! What a setback your company has caused me financially. Not everyone is made of money and can just wait 21 days!

I have purchased a t-shirt using PayPal cash, but the shirt didn't fit properly, so I returned it. The cash got returned to PayPal, but Paypal is refusing to let me use this money because it was returned after the expiry date. I had returned the t-shirt as soon as I got it, but the return was credited after the expiry date. How am I supposed to use it before it got returned to my account? The vendor stated that the full amount would be refunded. It was not mentioned on vendor t&c on Paypal site or vendor site, that I would not get my money back. At least 1 week grace period should be given to customer to use that amount, if not full amount. This is like duping customers.

Paypal charged me for receiving a refund when everything is documented as a refund. Their listed number for the country I live in is out of service. I gave up and filed a complaint against them. I'm deleting my account.

PayPal does not protect the consumer. I had a very bad experience with a seller which I paid using PayPal. I filed a claim with PayPal because it was taking forever to ship what I ordered. PayPal closed the case before I received the items and when I finally received them the order was incomplete. The seller only shipped 2 instead of 10. Now PayPal does not want to do anything about it. Poor service.

Purchased tv stand from Mongotees located overseas, probably China. It came damaged. I sent pictures to Paypal, but they told me I have "return it to China" to get my refund. How does one return a large piece of furniture to China and bear the cost of it?? This is ridiculous. I received damaged merchandise and must "PAY" to ship it back to China in order to get a refund. The return shipping would have cost more than the item. Paypal "BUyer Protection" is not a real thing. They don't help at all. And the customer service is awful. Never using paypal again! Beware!

I paid for an Ebay item that I never received. I paid for the item using Paypal. I never got the item and asked eBay for a refund. Ebay honored my request but Paypal did NOT give me a full refund. My refund amount was less than the original transaction amount. I asked Paypal to correct the error. They refused. They said that since the seller took payment in Canadian money and the Exchange rate was different at the time of the refund, I could not get a full refund. I explained that it was the seller's fault that I needed a refund since they never mailed my purchase and the seller should pay the difference for his neglect, not I. Paypal could care less and refuses to give a full refund. I do not recommend Paypal.

I sent money to a friend in February 2019. Then I sent money again on November 25 via PayPal for another transaction same exact way I sent the first transaction. The first time I sent the money I added the person in my file. When I went to send money again to that same person PayPal charged him 2.9% for the transaction which is fine, then they also charged him 1.5% for the business fee. I called them and spoke to two supervisors over one hour each to resolve this matter and was basically shooed away. The first person said he would ask for the refund. I didn’t get the refund so I called again today and was told the refund was refused. Then I was told it was up to the other person to dispute the extra charges and not me! So I asked this supervisor to contact him via phone or email, he refused.

I have now spent almost 3 hours and 9 phone calls to Paypal about a problem they are admittedly experiencing not to mention I am "out" $160.00. Synopsis: 1. I send payment to 'friend'. 2. I wait and wait to either get an email confirmation or to see Paypal's Activity Summary update; so as to reflect this payment. 3. An hour goes by: neither email nor Paypal Activity summary reflect this payment. 4. Naturally I think it must be operator error meaning I didn't press the second-tier confirmation for payment to send (Paypal has kind of a "double confirmation" before $$ are sent). 5. I re-send payment. 6. Two confirmation emails arrive (unique trans #s) hence I have now made the payment twice. By the way, Paypal activity summary still does not reflect either of the payments.

I purchased 2 jerseys from FOR FAN STORE. I was pleased to see Paypal for the payment since I could not find any reviews of the company. But paypal guarantees the merchants.... or so I thought. I got the 2 jerseys in 3x but they were Vietnam 3x which is really a large. So they did not fit at all. I emailed the company to no avail. So I immediately contacted paypal. The paypal support could not understand me and the report was denied after a week. PayPal told me to pay to return the items to Vietnam and I may be reimbursed for about half of the purchase minus the $48 cost to send back. I was very surprised to find paypal did not help at all and backed a merchant that used bad size charts. Be aware. I no longer use paypal since the guarantee is worth nothing. Don't use paypal if the company is not within your country. FOR FAN stores claims to be an American company but is in Vietnam.

Untrustworthy. Horrible company to deal with. Was on the phone with them for hours and just got the runaround. I sure do Wish I had known this before using them. I lost my money using them and they did nothing to help get my money bacK. Don’t use them!!!

Paypal refuses to help their users and will repeatedly send you copy and paste responses when you email them that have nothing to do with your question and if you ask to speak to a supervisor they will send you an email back saying that paypal employees will not endure harassment and they will ignore you... It’s absolutely horrifying that such an accredited company has such horrible service!

I am trying to pay my negative PayPal balance, buy having problems. I called customer service many times, they could not fix it. Every time they transfer me to somewhere else. The LAst lady, I talked hanged up phone on me. The negative balance is still on my account, and I am tired of trying. I wasted a lot of time on this.

Buying something and using PayPal can be OK. But when you let them know a SELLER never gave you the buy you want your money back. It has been 4 weeks. I have NOT seen my refund. NO communication from seller or PayPal. I have ask both to let me know what is going on. NOTHING.

This is the second time I've had problems with PayPal and how the handle purchases. In this case I was reporting a scam seller AnnieCloth of which took my money through PayPal and turned out to be a scam. PayPal elected to do nothing. I did not receive 2 items out of 3 and the 3rd was not even close to what I ordered. But if you have a problem with PayPal they make it so difficult to get into touch with them you cannot do anything about it. They do not protect you from fraud. They are becoming part of the fraud...

Sold a product on eBay, used Paypal as payment method, buyer requested package to be sent to different address as a gift and not to include packing info in the box, buyer then decides they no longer want the product, package had books and returned 2 weeks later damaged in broken box had books that warped due to weather. Buyer requested refund for shipping which was done then files claim with paypal. Paypal does not review evidence attached to claim and decides in buyer's favor not caring for shipping that was refunded and on top of that shipping charges I'm left with for returned and damaged product packaging. Will no longer be using paypal...terrible service and response and not willing to work to help at least dispute some of the costs..buyer's mistake and costs seller. :(

I got approved for my PayPal Master credit card August 14, and here it is November 26. I am having to call to check on this. I am attempting to refinance my home and cannot provide an explanation for this inquiry because this sorry company never sent out the card. I called in September and October to figure this out and I was told this had been escalated; now this stupid card is on my credit report and not even in my wallet. I am so disappointed in the company. I am going to tell everyone on all my platforms and following to not invest in another company and not this trash!!!! Customer Service agents hung up on me twice and this one Indian Lady "Sandra **" who is fictitious I'm sure acted as if it is all my fault!!!

I expected PayPal to honor buyer protection. I would only purchase items if paypal was a source of payment thinking they would only work with reputable companies. When I purchased a pair of shoes that had the words ARCH SUPPORT in the title of the shoe and got a pair that had absolutely no support at all I believed Paypal would honor buyer protection. HOW DISAPPOINTING! They refused to honor their protection saying I had buyers remorse. I appealed twice to them with pictures. I have lost my expectation of Paypal in protecting their customers!

PayPal allows China drop shipping scams! I was scammed by a China drop shipper. Didn’t say that on website. I canceled my order provided evidence. PayPal reps refuse to look an MY EVIDENCE just took merchant's evidence and denied my claim. I had it reopened several times and every time they refused to look at evidence and continued to deny. I asked for a manager several times and they refused to escalate or give me a manager. I will be reporting to BBB and calling their corporate office.

Sold my first item on eBay. The money I received from my sale went into my PayPal account and eBay out a 1 ddy holding funds well, then PayPal put a hold on my account "limitation" as if the eBay hold for 21 days was not enough? PayPal does this and they make it so you can never end up getting your money. They end up keeping it.

PayPal pays out immediately without any hope of recovering your money even if you are scammed. I tried to cancel only moments after realizing I was scammed and they refused to do anything and completed the transaction.

I received money from customer for service. They held my money for 21 days. I can't see the money no more in my account. I haven't received the money. The sender didn't cancel the payment so where my money go? I have been contacting them for the past 3 weeks and they are no help. Don't be my in my shoe. Don't use PayPal. They are holding money interest-free.

I received a Bluetooth receiver from China. It cost 4 dollars and had to pay 16 in shipping. The item I received wasn’t even close to the item ordered so I filed a dispute with PayPal. They sent an email days later stating I had won dispute. All I had to do was pay for shipping and return item to China by Dec 2. Today was Nov 23. So to get a refund I would have to shell out more money in hopes of getting back my measly 19. So much for PayPal’s guarantee of satisfaction. Oh but don’t forget... I won the dispute (bah)!!

Received wrong items from shop that was in China! Didn’t mention it online when purchasing but had to go through PayPal... After speaking with paypal, I did all the requirements to include returning wrong items back to China and gave them tracking number and they declined my refund!!! If website only lets you use paypal, NEVER purchase items through them!!! They’re only concerned about merchants and NOT BUYER!! Very poor service and no recourse after paypal closes it!!!!

PayPal can't longer be trusted, stay away! Unable to resolve my login issues for over 3 months and representatives are heard laughing in the background. In addition, PayPal limits the option when trying to appeal a claim.

I had used PayPal for eBay purchases without a problem. So when I ordered something from a website I hadn’t used before I used them for added security. BIG MISTAKE! I received the item but it looked nothing like the website picture. Also, the clothing item did not fit. I contacted PayPal and followed their instructions. Only after PayPal was contacted was I able to get through to the company. The company finally gave me an address in the US to return the item; PayPal insisted I return the item to China — at considerable expense. I did that. PayPal subsequently denied my claim. So not only am I out the purchase price but also $35 to mail it back to China. Beware!

I tried to call them twice to help access my account but the guy just kept saying he understands and can't do anything to help me. It's not my fault that PayPal is not sending me messages so I can access my account. I told him I didn't have access to the card linked to my account but I provided him with the last 4 digits and everything else on the account but he said I would have to wait 48 hours to access MY account. The second option was just shutting down my account which would be no help at all since I need to buy something immediately. It is so unbelievable that they don't take responsibility for anything, I even told him other people were having the same issue as me but he just kept saying my name and "I understand". Like what is you understanding my concern and not helping me going to do for me?? Like just ** fix!!!! This has been an issue for me for about 3 months now!!!!

I purchased a piano through PayPal. When it arrived it did not work. I spoke to your customer service. They said I did not have to provide tracking details. Because the item I purchased was from China, and the shipping to return it was more than I paid for the item. When I made the purchase it looked like they were located in the United States. When I went to send it back It turned out they wanted it shipped back to China. So PayPal Instead they asked for a letter from a professional stating that it did not work. So I went through the trouble of bringing it in to a music shop to have it looked at. They gave me a statement saying it did not work. I submitted it to PayPal and they still denied my case. I lost all my money.

I purchased an Apache 64 r/c helicopter off a Facebook seller for $48.56 from China. What they sent was a cheap skeleton helicopter. I immediately tried emailing them. One email was sent back saying it didn’t exist so opened up resolution with PayPal. After about one week heard nothing so escalated it for a total refund, PayPal came back saying seller would offer a refund of about $22. I refused telling them it was no good. It wasn’t what I’d ordered. PayPal came back. Said they will refund but only if I sent the helicopter back they’d sent at my cost. There was no response button to allow myself to contact PayPal so I had to post this thing which has cost myself £15. I looked up the cost of these cheap skeleton helicopters which were on eBay for £8.99 post free from Uk seller. I’m totally disillusioned with PayPal and am considering cancelling my PayPal account which I have had for over 15 yrs.

Have had my account for over 5 years no problems then it won't let me log in. Says call support. So I do and they have me reset my password 5 times locking me out even more. So finally talked to supervisor and she tells me I have to fax or mail in all my info to get my money off account even though I have given them all my info and the problem started on their end so now I get no response from PayPal but emails saying I have a message which I cannot get because I cannot log in. I get no reply to calls or emails.

I've been using PayPal for 10 years. No issues. Today I received $10 from my girlfriend who has a paypal account (she uses paypal as her bank account and was sending me money to go get some food). About ten minutes later I got an email saying my account has been permanently limited for no reason. Her account was also permanently limited as well. HER WHOLE PAYCHECK JUST GOT PUT INTO HER ACCOUNT AND NOW WE CANT PAY BILLS! I don't know what happened.

The online portal for PayPal would not transfer my money to my bank account and or any of my credit cards. After spending three hours on the phone with my bank and PayPal there were still no answers from PayPal. Customer service hung up on me three out of the nine calls. And after a three-way call they still continued to say they had no idea where my money was. Or why it would not transfer to the bank. They kept blaming my bank and my bank was saying they Never received the transfer. So even after all this time my Money is still missing and PayPal.

PayPal has been holding 500 dollars hostage for over a month. Apparently I put my mom's name on the account when I was a caregiver in Maine. I never really used it. I moved to Florida and sold a coat that the customer loves. In order to get paid I had to send documentation and get my 95 year old deaf mom on the phone. In ** real. I verified my account and explained the change. Still waiting since October 16th. It is November 20. Provided driver's license, SSN card, transaction ID, verified bank account, wrote a letter explaining. Do not use PayPal. There are much better ways to send and receive money. PayPal is bizarre at best. You never know if they will keep your money. God forbid you need to change the name on the account. Never use again.

I Was PayPal member for over 19 years until last week when I closed my account. Purchased an electronic component and used Paypal to pay for it (Utilized Paypal because I assumed that I could get my money back if defrauded). I ordered a computer component for a computer at work. The part never arrived at my door. The merchant said that it was delivered to my front door on a specific date. Looked at FedEx Tracking and the package was delivered to the wrong address. My order was delivered to a town some 11 hours away from my home address.

Incompetent, Unprofessional, dishonest, lazy are the words best used to describe the Dispute experience. I've spent nearly 20 hours calling in. They continue to CLOSE my case over and over and over. I've provided proof. Picture evidence. Tracking numbers and it goes on and on. They keep telling me it will rule in my favor, but then closes the case. PayPal's system is built to just drag it out until the consumer gives up and they keep the money for themselves. Paypal is a SCAM.

Make sure you understand that every time you link a card they will charge you 1.90 American. So if your bank charges conversion fees and such you will be charged for this!!!! I was told I would get a 4 digit code on my statement but never did...so still can’t use my account. Best of all was when I called their customer service line. I dialed a 1-877 number but was told I would receive a call back. They did, but from an American number, so I was charged for a 10 minute incoming international call. In the end, I have now paid over 20.00 American and I do not have an account I can use.

Disputed a transaction with a merchant and PayPal. Merchant wants to refund me but PayPal is preventing the transaction because the "dispute is open". They say it will take 75 DAYS!!! They say the delay is due to "Federal Law" which is a bold-faced lie. It it VERY difficult to communicate with PayPal because of long hold times and then the language barrier with the foreign representatives.

I bought a phone from China seller who has Pay Pal account. They provided USPS tacking number thru Pay Pal. When I checked delivery status with post office they said package was delivered. I could not find it so I went back to post office in Lindenhurst NY to check it. I gave the post master tracking number and my driver license to check were the shipment is, and turn out that my name and address isn't associated with the tracking number. The only correct was town ( Lindenhurst). I called Pay Pal and told them that I want to dispute this matter. Eventually their customer service rep. said that the package was delivered and they cannot do anything about it. I told them that it was delivered to someone else but they said I have to prove it. The post office is not going to release any information about the package due to privacy policy ( tracking number not associated by my name and address).

I initiated instant money transfer to my bank account on 11/8 of $558 but it never transferred to my bank nor fund isn’t available in PayPal as well. I called PayPal and they said that it will be resolved within 24-48 hours but today is 11/17 and my money is still missing. Same time I don’t have any updates from PayPal yet. Reason people pays extra fees to use the instant transfer is because they urgently need fund available to them. It’s been a 8 days since the transfer and I would not trust Paypal as a reliable financial institution.

My first choice would have been to give PayPal ZERO stars. Unfortunately, that is not an option. I was ripped off by PayPal!!! I provided so much information to PayPal in support of my claim, to the Resolution Centre, and in the end my claim was denied by them as they ruled in favour of the criminal seller, from China, that they are allowing to do business with them. I purchased two items from “Surpriz” ads that I saw on Instagram. Their sizing was way off!! I then emailed the seller and asked them to provide return/refund procedures. They replied by telling me to give the items to friends or family and then repurchase them for myself. They stated that despite them offering different sizes in their ad, that the size I order would “make no difference”. I have never heard such stupidity in my life!!

I couldn't link my bank because their website keeps giving the following error messages:

I have recently noticed since eBay has started to collect sales taxes for certain states (done in the background and deducted from my Paypal account) that I am being charge an additional amount in PayPal Fees for the sales tax that Ebay is collecting. Ebay tacks on the sales tax to the buyer when they make payment and withdraw it out of paypal as they do the shipping, etc. The only problem I have is this sales tax is not a sales item and not something I am charging the customer directly.

When your account gets hacked and someone purchases stuff with YOUR money PayPal won’t help. Put in dispute after changing all my info (passwords) and they tried to say I made the purchase, mind you it’s a part to a product I do not own and it’s to some fake company I’ve seen multiple posts about. DO NOT use PayPal Cause they won’t help you get your money back when this happens. ALL of their people will tell you, “sorry, it says it was your account who purchased.” NO DUH. If you also look I had to change my passwords idiots. Please save yourself the headache and find a better company to go through for payments. They don’t help their customers, they are just rude and hateful if they have to deal with you.

I am a PayPal seller. I followed PayPal instructions to refund a payment to a customer. Instead of doing the refund the way the screen said it would be done, PayPal issued an echeck for the full refund against my attached bank account. This resulted is bank chargers, my PayPal account being frozen so I cannot recover my money from the PayPal balance which is now my money because PayPal paid the refund directly from my bank account without telling me first. Customer service is out of country where English is not the 1st language and the accent is so bad their English is barely understandable. Have spent more than 3 hours trying to get this issue resolved. Will likely have to file an attorney general complaint to get it fixed. A simple refund is never simple with PayPal. I DO NOT RECOMMEND PAYPAL AS A SELLER OR A CUSTOMER ANY MORE.

To be honest I was really expecting PayPal to be there for the consumer but the reality is they're not. "Buyer protection" is non-existent and on top of that, they gave the seller my number and they THREATENED me. Yes, you read that right, 2019 and sellers are still able to threat customers for asking a legitimate refund... and to thought, I held PayPal to the most upper standards.

Received money in Euros, would not let me convert, accept or transfer from app. Could NOT understand customer service rep after waiting on hold for 15 mins. I wound up hanging up because the language barrier was too much. The 'Help' section of the app is no use, even when you utilize the 'message us' feature. They copy and paste the exact same crap I read on Google, which they don't tell you WON'T work from the app. I had to figure it out for myself I had to go online. Bottom line it took me 4 hours to receive $14.95 THEN GOOGLE WOULDN'T LET ME SELECT THE FREE OPTION, so I had to pay to move my money after it taking 4 hours to even get to where I could accept it. Horrid experience will not be using again.

Tried various means to reach out for resolution to PayPal and still ended up at the same spot, dissatisfied. The funds taken from my account were placed on hold to the fraudster account yet PayPal would do nothing about reversing the transaction. I have filed the appropriate IC3 forms. It seems the people working the "customer service" are robotic at best.

Sellers on PayPal have zero protection against fraud. Zero. My buyer on eBay was refunded by me/eBay via PayPal for a lost item and then refunded a second time via a credit card chargeback via PayPal. Paypal spent less than 12 hours before siding with the chargeback. During this 12 hours while I was sleeping, I was unable to support my case showing that my buyer had already been refunded. Because I can't dispute a claim with my buyer's financial institute (obviously) and PayPal won't do so on my behalf I am out hundreds of dollars.

I sold a cell phone on ebay, for $200. My personal phone, which I had purchased on ebay in Sept (2019) but decided on an iphone instead. So rather than the nice Samsung collecting dust, I sold it. OMG. I got the hold placed on my account (now $190 after fees). They acted like I was some international criminal, I swear. I had to "prove" who I am, and then they made me also submit a copy of my license through their chat. Any other company would always caution never to send personal info over chat. But, if I did not, they refused to take the hold off my account, and even said that if I didn't submit it, they'd restrict my account even further by Dec. 24. Not sure how much worse it can get?

We sold 2 individual boots on eBay that were the same price. When their client received both boots, they called Visa and canceled their visa saying they received 1 pair. Paypal does not protect the seller! They let THIEFS not pay for the payments that were paid on Ebay. Ebay is not with them anymore and they are starting a copy in a few months like PayPal. PAYPAL doesn't help their clients, they are known to let the dishonest people steal. Ebay said this customer stole, and Paypal did not acknowledge their client was a thief.

I've been a client of PayPal for at least a dozen years or more. I had a large transaction through my new website. They put a hold on the funds. I uploaded all their requirements i.e. driver's license, etc. When I called they said the transaction was "out of the ordinary" so they needed at least 3 days to release the funds. Or hold part of the funds for "security". A few hours later I tried to buy something - a small item for $12 - and PayPal denied the transaction. They completely froze my account. I'm being treated like a criminal for doing business on my website. From their response you would think I was laundering money for a Colombian drug cartel!

I called for the 3rd time to discuss a dispute that PayPal has failed to resolve. (The 2nd call resulted in my being put on hold by the representative for nearly 20 minutes before they hung up on me). I requested to speak with a supervisor or manager no less than 20 times during the call. The rep flat out refused, and instead chose to grill me, asking me to recite PayPal’s terms and conditions, and to define the word “dispute” for him. I’m disgusted. I’ve now called 3 times for the same issue, and nobody has successfully escalated my call.

I am so sorry that I was stupid enough to use PayPal for my purchase. I purchased a dog, but received the wrong one and finally got my refund from the Rescue Group. The money is sitting on my PayPal account, but couldn't transfer it back to my linked credit card, which I used for the payment. After several hours, I finally called customer service and I got transferred (after 10 minute of try) to somewhere in India. I explained everything, several times, but the PayPal employee tried talking me into keeping MY MONEY with PayPal. I kept telling him, I want it back on my credit card, as I have to pay for it soon, but their system wouldn't allow me to do it.

I purchased some item from Berrylook online company(worth about$115). I bought 4 items but I received 3 of them. One of them (about $25) was not in stock while it was advertised and I got informed 18 days after main order. Quality was junk and all sizes and designed were different than Berrylook site. I asked for returned and refund. The sending address on parcel was from Canada with no tracking number. Company never answered me directly except through PayPal. They suggest About $70 and forgot everything or send the parcel back to China with tracking number (which would cost me a bout$160). I took it to the PayPal resolution center but they were stand with the seller and asked me to send the item to China. Also they didn't return the my money back for the 4Th item that I never received it.

I purchased a software through Paypal from a China-based vendor (named Wondershare or Wonbo Technologies)), that I found out shortly after was a fraud (based on the numerous complaints I have read in several customer review platforms). The vendor sent a different item that was 5 times the price of the item I ordered. The vendor did not respond to my emails so I raised a dispute in the PayPal Resolution web page. After describing my problem in detail, PayPal denied my case stating that I ordered an item that was similar to what was delivered so my complaint of "item received is not as described in my order" did not meet the criteria of "not as described" since the items are similar.

PayPal has become one of the worst services available due to their extraneous charges for payment of Monies. Any other company out there will be less money and more user-friendly than PayPal. Use Venmo, Zelle pay, or even a credit card! We had a recent very bad experience being charged 4%. When we called PayPal, they refused to change it even though their guarantee is 2.5% or less.

I was using PayPal because I thought it gave me protection from fraud or online transaction disputes as well as thinking PayPal vetted the businesses that they allowed the consumer to do business with. I found out through my own experience that PayPal will not easily honor your complaint with an online seller if you get ripped off. In fact they are terrible at investigating an issue even when you send them proof of wrongdoing. Also seems like PayPal does not vet the sellers they allow you to do business with at all. Very minor situations will sometimes be corrected.

Seller places tracking info for a package that went somewhere else. UPS confirmed that the tracking number isn't to my address. I raised an issue with Paypal. Paypal sided with the seller and closed the case. REALLY?!!!

I had a Paypal account several years ago and ended up locked out and could get no customer service to help me. I had recently decided to reopen a new account with a new email and try again. So I did. I have linked my debit card and made several purchases with no problems. Then I sold some items on FB Marketplace and was asked if I would sell and ship an item. So I figured ok no problem. My item and shipping was $25.00. The purchaser paid my invoice to paypal for $25 the next morning. So I promptly shipped the item that day. So I log into paypal and it tells me the payment is pending.

As a seller Paypal has very shady practices like keeping their fees even when you refund a buyer, they claim this is "common" practice but no credit card merchant does this... not one. As a buyer their support is horrible, which is to be expected as they outsource it to India or wherever. When I call with an issue the response is typically, "We can't do anything on our end", "The system won't let us", "We don't have access", etc. Ultimately I end up having to solve the issue on my own or live with the issue. Just a garbage company all around.

Purchased an Game key from a cjs-cdkeys. Tried the key and it was invalid. Cjs refused to replace it or refund it. So raised a claim with paypal explaining the situation. Waited 3 weeks and the claim was closed in their favour. Contacted paypal asking why! They said cjs had provided evidence they had sent me the key. I never said they didn't, asked them to re-open the case so I could provide evidence the key was invalid. Paypal refused! Stating the case was resolved, as far as they were concerned. Don't use paypal or cjs-cdkeys ever! You've been warned!

Paypal sided with scammers who scammed our son on our PayPal account. They talked him into using send money using send to friends and family and they would send him software. He used without our consent and per their policy copied from their site: You're Protected If: 1. You were charged for something you didn't purchase. This may mean someone has used your PayPal account without your knowledge or approval. Report it within 60 days and PayPal will investigate. You will be covered by our $0 Liability for Eligible Unauthorized Transactions program.

PayPal has changed their application to default the payee type to “Goods and Services” vs. “Friends and Family” even if you sent money to the same user in the past. At the same time, they changed their terms of use, and they are not refunding any errors. You are screwed if you make a mistake. I have been using PayPal for many years. I have been sending the same amounts to my friends and family, to help with expenses.

I made a purchase from china and the item was not what was advertised. I paid over $150 for 2 items that were suppose to be metal and had lights in them. They were sabers from Star Wars. What I received was 2 cheap sabers that were plastic which I found in the dollar store. When I complained to Paypal they refused my refund stating That I received the item. I never said I didn't. I said the item was a cheap phony. They sided with the company that ripped me off and several others also. After that I really lost faith in PayPal.