PayPal Reviews

PayPal is the worst. They have no real customer service agents to help you. They simply read a script to resolve your issues but that does nothing. I received a payment through PayPal, tried to make an instant transfer to my prepaid account to use my PayPal card and was denied repeatedly without any reason why. PayPal pretends to be a convenient way to manage your money but they are a total ripoff. I will be terminating my business with them. Unsatisfied customer.

I had been using PayPal for over a year to received payments for my secondary revenue stream, mainly selling t-shirts on Redbubble.com and doing some side jobs on Fiverr for two regular clients. Out of the blue, I received an email informing that my account had been "permanently limited" and that my only "choice" was to wait for 180 days to retire the funds available. I tried to clear the situation by providing all the invoice and client information necessary, but their reply was that their decision was final (without any argumentation) and then give me the PayPal legal department info in case I wanted to take things further. Don't trust PayPal with your work and your money, they just don't care about you and aren't going to think twice to screw you over.

PayPal has to be shut down or re-organized! They 'allowed' a hacker to hack into my account, the hackers changed my e-mail address and then they stole £1,200 from my bank account. I constantly e-mailed PayPal with my concerns about my e-mail address but they never answered or done anything about it. I eventually managed to retrieve my money but that not without stress and sheer hard work on my part. Unfortunately, because I still wanted to use eBay, I had to have a PayPal account, so I opened another one, and now through no fault of my own, any cash transactions that are used through my account on put on hold for 21 days, oh and I also have to pay for the privilege!!! I sold an item and received payment on 27th August 2018, today 17th September 2018, the payment is still on hold!!! It is a terrible terrible service and I am not sure why it is still being allowed to run.

Our competitor submit a infringe report falsely and PayPal just limited our account without verify anything!!! We have to hire a lawyer to engage in this issue! If we do not have the money to have a lawyer, this will never been resolved! PayPal claimed to be friendly to small company which is complete **!

I was never told of the new increased interest rate. I was told by another friend to call and check it out. This was after I charged over $100.00. The PayPal agent was rude and let me know how I can see the terms and conditions (with several steps). Now who is going to check into the terms with all these steps each time they use PayPal. What I am trying to say is these people are crooks. I will never use PayPal again. This action is unacceptable to me. They didn't even send me an email or letter to let me know!

PayPal is the worse company to do business with. The reps all tell a different story. No one is on the same page and the reps are rude asf. This is the 3rd time they have limited my account. They wanted me to send all these documents only to hold my funds for 180 days but can’t tell me why? Like why are you holding my funds. Then all the reps says is the back office has to make the decision. I say, "Transfer me to the back office," and all of sudden there is no number. "Oh that department doesn’t have a number." But they work for PayPal as well. Sounds like a fake office to me. I never in my life will do business with PayPal again.

Seriously! Never again! Nothing but issues and when you call and try to fix them they are either closed or you have to wait forever! Worst part, they tell you they can't discuss the details of your account with YOU! Then they hang up on you when you ask a question they don't want to answer. Worst customer service I think I've ever encountered! Absolute joke!

I'm never using this service again. They froze the funds on my dad's PayPal account for no reason, and as a result, I got an unpaid item in my eBay account records. I am pissed off, dad is pissed off, and the seller is pissed off. Now I know why Amazon doesn't accept PayPal. We rang PayPal customer service, and they told us to wait 48 hrs. That time has now passed long ago, and the funds are still frozen. This is not just bad customer service, it is criminal.

When you sell a product on eBay using Paypal, be prepared to have your money put on hold for up to 21 days. Be prepared to call their number and get put on hold and redirected to another person that has no knowledge of your account at all. Be prepared to talk to a supervisor named Andrew or something, that talks to you like a robot with no compassion or tone and that tells you there is nothing he can do. And all this will happen after your product has been shipped, delivered and rated outstanding by the buyer. If you can deal with that, if you can deal with seeing your money in your account with "on hold" written by it, then eBay and PayPal are the way to go. If not, you better find an alternative. :). lol ~truth~. Repost. Benjammin was nice. He should be managing the whole PayPal. If you don't overhaul your company soon you will be going under too many bad comments and that is a sign of the end.

They accepted refund money from eBay on a purchase I made with my MasterCard from my personal Bank. I did not authorize the refund from eBay to go to PayPal. I did not engage PayPal to authorize them to accept the funds. They would not return my funds unless I paid a check fee or gave them my banking information. I then attempted to find a product to purchase that would be to the penny of what was in the PayPal account that would include tax and shipping and then close the account, saving as much of my funds as possible.

I wouldn't recommend to anyone. I've used PayPal without trouble for years and I've faced two problems. At first, when I created the account it wouldn't receive nor send any money and when I asked them about it, their answer had absolutely nothing to do with my problem. I let it go and a few months later, the account was working just fine and I've used it for years to receive money for my freelance work and make simple purchases online. I had a credit card and a bank account linked and then suddenly they're asking for proof of identity and proof of address and not accepting anything I sent nor letting me withdraw or transfer my money.

I had no internet access at an event. I had to manually key in the orders. Not only did they take more money from each sale, PayPal is holding all the money for 30 days. No credit card holds money for that long. This is a travesty of customer service for someone who has run years of sales with no issues. I want my money!

I called PayPal to dispute one of transaction as I couldn't see transaction in my account. "I logged in with same email and password" during call, agent stated my account got duplicated with wrong phone number, when I asked how she only responded that she is fixing and deleting my second account, even talking to manager. She suggested to send mail to San Jose legal office for more investigation. She kept blaming on email provider that didn't send out verification email or so. The question is how seller got my info from purchase that I did and how new account got created with same credential and wrong personal information. I talked to very careless manager and rude. That's ridiculous that finance company like PayPal does not have clear answer or willing to investigate more to secure customers.

I use PayPal without problems during some years more or less 7 years, and in this year I get limited my account, without explanations about the issue. I need send some documents, but for this stupids, it's the same, frozen my account and the next lock my account with 1700 dollars inside. Ridiculous, because never sell in eBay and only I works as freelance for received money about my jobs and nothing more. This by one side, and by other side use for payments about my job and buy servers, etc, and pay the commissions of money pay me in each case.

I opened a line of credit with PayPal Credit for $2,650.00. I successfully purchased a laptop using this PayPal Credit line on September 4, 2018. I have the email confirmation from the merchant to prove it was approved. I had to cancel the transaction because of delivery issues. I have since tried to use the PayPal Credit line multiple times and have been denied every time even though my entire credit limit is available. I called PayPal and the supervisor I spoke to (Daniel) on 9/7/2018 advised me that I was being denied use of my PayPal Credit line because I was a new customer and I needed to establish history (this was a theoretical reason as the supervisor could not confirm that precise reason).

I've had an account with them for over 6 years. Today they cancelled my cards and screwed me out of financial obligations. A little over 6 years ago I opened me a business debit card and today when I called them they said no it was a personal account, even though I have 6+ years of bill statements that say business account. Then say oh well they aren't responsible for any financial obligations or damages due to their new policies. So now I'm stuck with a few hundred dollars in late payment fees. Absolutely **!

This is an unreliable company. Shoddy services. Supports scammers. There was one Ruth ** supposedly an Executive but with a bird brain. She couldn't even spell correctly and lacked common sense. They favour dishonest thugs operating on internet and DO NOT protect buyers. Buyers are thereby exposed to fraudsters. Please DO NOT use PAYPAL! They shouldn't even mention the money back guarantee. What they should clearly state is 'Money stealing GUARANTEED - We proudly survive on companies involved in unfair and fraudulent practices'. Money back guarantee - My left foot! It is more like - "Hello Criminals, We are your pals - that's why we are PayPal! Let's rip off customers, yes we shall!"

I would have left zero stars if I could. About a month ago I was shopping on eBay. The item I was looking at popped up an advertisement for PayPal credit- which is essentially a credit line through PayPal to pay for you purchases. I was looking at a moderately expensive item so I decided to give it a go. I was immediately approved with a credit limit that was about 40% higher than the item I was looking at. Once I was approved I made An offer on the item and after a series of counter offers I committed to buy it.

I ordered an electronic handpan from an ad on Facebook. It was shown at $159.95. What was shipped as a completely different jicky little electronic roll up drum kit. I tried contacting the seller to no avail, so I opened a PayPal dispute resolution. PayPal gave me notice that if it wasn't resolved "on or before Sept 5, 2018" I would need to escalate the dispute. The seller sent me a message on PayPal, but I was never notified about it. That message was dated August 19th. When I saw it on September 4th I responded as quickly as I could, and was waiting until the 5th to give them time to respond. I expected to have until the end of the day, but around 10:00 AM I was notified by PayPal that the dispute had been closed and could not be reopened. I am angry that, in order to try to give the seller time to get me an address to return the item, I have lost the ability to escalate the dispute. The seller has not responded to my request, and I am out my $159.95.

I have been selling/buying on Paypal since January, 2015 with a high customer satisfaction and flawless account history with PayPal, Inc. On January 31st PayPal decided to 'Permanently limited' my long time Paypal Businesses account for selling two counterfeit items on my eBay account. Both of the items were a set of Supreme chopsticks and a Supreme winter face mask that were both originally purchased from a eBay seller, with positive feedback ratings. These sellers technically broke eBay's and Paypal's terms & conditions plus user agreements for selling me counterfeit items thru eBay and using PayPal to accepts payments. I sold both of these items on my eBay account with assuming both item were indeed 100% authentic Supreme product since sellers both described items as they were authentic Supreme products.

I was on hold for 2 hours. They must have a lot of complaints. I set up my account to pay a friend for no fees and still got hit with $9.00 fee. They said the only thing I could do to get my fees back was to ask my friend to send the money back and then resend it. But hearing from everyone I was afraid I was going to get hit with more fees. I paid the fees which I didn't really have a choice then canceled my account. Venmo is the way to go!

I have $600 dollars waiting to be paid to me sent from a friend. The friend sent the money by Facebook Messenger. PayPal requires me to verify a bank account in order to receive this money. I submitted my bank routing number and account number. PayPal made two small deposits less than .20 cents. All I was supposed to do was verify the amounts and the date of the deposits and then I get my money. Well the day after they deposited it, I got an email saying my account was closed and they were retracting the deposits.

I purchased concert tickets last month and due to technical error on my end, I had to refund the first purchase. I repurchased the same concert tickets on a parents card and noticed that my fees from the first purchase was not credited to my account. The seller did not have the option to refund the full amount and PayPal tells me they are unable to refund me my $5.52. I don't think PayPal should be allowed to keep both fees for the same purchase. Would like my money credited back to me.

PayPal shouldn't accept a card if you can't load money on it... Plus you can't get gift cards with your money!!! You have to request a check which they take a fee for and then it's two weeks before you get your check. Just use MoneyGram or Western Union. It will save you time and money!!!

I have a problem that I need to resolve with PP. I called yesterday and waited on hold for over 90 minutes. Today... The next day. I am now holding for almost 2 1/2 hours. Right now I am at 2 hours and 24 minutes. Listening over and over again to the same recording. This is the worst kind of customer service. Hire more people if you cannot handle the load. Omg. I wish I could resolve this on my own but I can't. I need to take my time. Over 3 1/2 hours now... Just to speak with someone maybe?! Will anyone answer? At this point... I really don't know?

I was defrauded by an online streaming service, Tennis Channel, owned by Cleeng TV. I thought I was protected by using PayPal to make the purchase, so I open a dispute. Turns out, all that a vendor has to say to PayPal to make their case is: Nuh-uh. PayPal makes their money more from sellers than buyers, so if you are a seller, they will protect you. Buyer, well you are out of luck. I appealed with PayPal and finally called them. They said that I could dispute it with my form of payment, my credit card. I told them I would do that and did the same day. Before they even gave that process time to happen, they turned my "debt" over to a collection agency.

The only reason to use this is the buyer protection "Käuferschutz" (their number 1 reason to use the service!) and when I needed it because a dodgy Chinese seller did not send the goods to me Paypal decided that they believe the seller instead of me although even the shipping tracking ended with something that Google Translator translated to "delivered to Shanghai". Very bad and due to this of no use, not recommended to use.

I sat on hold for half an hour, finally got a customer service person, who said my account was "limited" whatever that means. It's never been limited before, and it's a business account. I was trying to link my bank account to my PayPal account, and it wouldn't let me, although it recognized my bank. Told me "Sorry, try again later." So the CSR escalated the call to a supervisor. After waiting for another half an hour, I decided to have them call me back in 47 minutes to an hour and ten minutes (which they never did). They've got quite a racket going. When you get disgusted with trying to link your bank account and sitting interminably on hold with their customer service, your only other option to have them mail you a check, for which they charged $1.50, after charge a percentage for each transaction.

I'm a big computer person so I like upgrading my computer when I get the chance. I recently bought a 1080 Ti GPU for my PC and decided to sell my old one on eBay. The buyer and I settled on a price and he sent the money to my PayPal within minutes. The money is in my PayPal but it should be in my bank account by now, it is set to be sent to my bank account. Yes, I've checked. The buyer has received his product in a timely fashion, but I'm still sitting here wondering when my money will be transferred to my account??? PayPal says it could take up to a month, that's ridiculous. They claim it's for the safety of both the buyer and the seller, but guess what? The buyer wasn't conned, he got the product, with no complaints, I completed my end of the bargain, and now I want my money PayPal, not a month from now, today.

We use our PayPal every week to transfer funds to our family member for a combined bill pay. It is accurate, quick, safe and easy. They get the alert immediately. No fee, when transfer from bank account. Have done this for years now and never had any problems. Works great.

PayPal takes your money and doesn't want to release it. I did a funds transfer to a family member. PayPal has my money & won't release it to the family member or return it to me. They make one excuse after another as to why they can't or are not able to release it. Getting ahold of them is next to impossible via phone. Online is just as bad. If they don't like what you're saying they threaten to block you. My advice is, don't use PayPal.

MY PayPal NIGHTMARE: In April, on the 9th to be exact, I took The New Yorker magazine up on a special offer. 12 weeks for 12 bucks. Now at that time, their terms said they wouldn't re-up a customer's subscription unless that customer returned a card that the magazine would mail them that they could send back confirming they wanted the magazine at the new price. $120.99 for the year. They've since changed their terms.

I purchased work shoes from CHANCE CRAFT and it turns out they are in China. The shoes came damaged and didn't even fit. I tried to return them and opened a dispute/claim with PayPal. I shipped the $99.95 shoes back costing me $58 in shipping so I'm up to $158 now. PayPal decided to not rule in my favor because they couldn't get in touch with the seller or get a final tracking on the shipment in China. I am closing my PayPal account and never using them.

You probably won't have any issues with PayPal if your account currency matches the country of issue. However, if your card is in dollars while the local currency of your country is different, the system will automatically assign local currency to your account. As a result, you lose on double currency conversion. I think a business specializing in financial matters should know these things. In addition, if you contact customer service about it, they will change the currency of your account, but will NOT refund you the losses that happened due to their buggy system. The worst customer service I've ever seen.

I am starting an online business. In doing so I am researching ways for customers to process transactions that may help them feel more comfortable. I am a seller, but am also a shopper. I understand that side of the business very well and want my customers to trust and feel at ease knowing that their accounts are safe when they shop on my website. PayPal revolutionized the money transfer market first. Needless to say, others have followed. So PayPal is no longer the only choice for businesses and private citizens alike to send/receive/transfer money.

Stopped using PayPal months ago, took almost a month to settle about 6 transactions and get my funds though all documentation had been submitted, now they won't take me off email list, better options out there.

I have 2 debit cards on my account. One of them is the "preferred" card which they should use first for all purchases. I had a subscription renewal charge and I was expecting the charge on my preferred and just realized they chose the other credit card which did not have the sufficient funds resulting in an overdraft fee from my bank. When I called I had to wait 45 minutes for customer service and when spoke to them, they don't care about my problem and they don't offer any solution to my problem. Horrible experience every time I have to deal with Paypal. I'm changing my payment method on my subscription and I am closing this account for good. I'm not using Paypal ever again.

Back in December of last year, I sold 2 items for $745 each on eBay and accepted the payment via PayPal. PayPal limited my account and requested an insane amount of documents immediately after receiving the money. Which were provided and I was later told that because they were unable to verify some of the documents and also due to "risk factors" my funds would be held for 180 days. Decision final. No appeals possible, was just told it's a done deal. Fast forward over 9 months later I STILL can't withdraw the money. I'm locked out of my account for some reason. I made multiple calls to PayPal each with 2+ hour hold times and in the end just kept getting told the system wasn't allowing them to fix the issue. I submitted a BBB complaint against PayPal and was told they want an insane amount of documents (again) before releasing the money.

Called PayPal to have my old credit card removed off the account and the guy verifies me by name, email address, and last four of the credit card. As he is speaking sounded like he was in a not give a heck about anything mood, says, "Let me check. I'm put you on hold and I check on this," in a grueling tone. About 15-30 seconds the phone hangs up. This call initiated right at 7:49 pm Tuesday August 28. Total phone time = 1 hour 36 minutes and 19 seconds.

Called PayPal to have my old credit card removed off the account and the guy verifies me by name, email address, and last four of the credit card. As he is speaking sounded like he was in a not give a heck about anything mood. Says, "Let me you on hold and I check on this," in a grueling tone. About 15-30 seconds the phone hangs up. This call initiated right at 7:49 pm Tuesday August 28. Total phone time = 1 hour 36 minutes and 19 seconds.

Recently sold items on eBay. I've had my eBay and PayPal accounts for years. The money is in my PayPal account, but every time I try to transfer it to my own bank, I get a "you can't do this right now, check back later." And when I check back later, same thing happens. Spend hours waiting to talk to PayPal help, only to have them tell me they can't fix the problem. This company is one huge joke. Once I get my money from them, I'm closing out my account and never going back. They should be investigated by the FTC.

PayPal froze my account for 180 days without any explanation, I called them 5 times trying to get an answer. They never told me which rule I broke, they told me I was banned. I'm 100% sure I haven't done anything shady nor illegal. Although they aren't a bank, they give credits in the USA and other countries, therefore it makes a lot of sense to hold money from people who might find it difficult to sue them. I had 5000 USD, which I might not be able to use until February 2019.

I have been using PayPal for years and have had very few problems with them putting holds on transactions. Recently I have experienced nothing but ridiculously long fund holds and constant account verifications. After they put a 25 day hold on money from my most frequent customer and then charged me $75.00 to refund the transaction. I have closed my PayPal account and I'm going back to good old fashioned checks. There is nothing convenient about PayPal anymore!

"customer service" agent to figure out and fix the issue. I ask if the problem is fixed and they say "yes," only to have the same problem again the next time I go to transfer money.

Sign up process doesn't disclose hold processes. There is a 72 hour hold on the buyers side and again on seller's side. They are collecting interest the whole time. That is six days not including weekends. Even when you answer public records information to verify yourself, they have no way to override the hold. What a SCAM. DO NOT USE PAYPAL.

Longtime seller on eBay with perfect record. PayPal notification that eBay requests 21-day fund hold. eBay refutes PayPal’s claim. On 3-way phone call PayPal representative overbearing & contradictory w/ request for eBay to leave the call. Currently holding $1,500 & stating I owe $10 for shipping charges. Multiple misrepresentations & unusual comment from PayPal representative stating PayPal is not on Sellers side & that the buyer has precedence.

I used an old eBay account and paid through PayPal to order something for the first time in a few years. Unwittingly, I used the PayPal Credit account as it was somehow set as my default account. A few months later I receive a small $7 bill from PayPal, and I’m confused. I check my PayPal app to see my balance and it states $0 balance. I figure this bill must be mistaken, but I continue to check the app for updates. After seeing no changes on the app, I assume I have autopay on and it was paid off in this manner. Later, I receive a second bill with this one stating that I am past-due and now owe $14. A $5 late fee and $2 minimum interest. This time I decided to call PayPal and sort it out.

They randomly sent me an email saying that my money was frozen for 6 months and my account was terminated. I called them trying to solve the issue, their answer: "We cannot disclose why your account was closed, you will have access to your fund in 180 days, and there is nothing you can do about it. If you want to take legal action, send your letter to this address in California." BTW. I had 5000 USD in my account, 5 years working with them, never had a complaint and it was a personal account with very few movements.

I've been using PayPal via eBay since 2001. In 2018 I decided to try their promotion of 6 months no payments and no interest if paid in full. I've called 3 months before the due date and set up a special payment to completely pay off the purchase. I'm a very conscientious consumer with a high FICO score. Lo and behold PayPal took my extra payment and applied it to the other purchases I had, claiming that it's in their Customer Agreement to allocate payments as they see fit. Of course, applying my extra payment to other purchases made my original purchase pass the 6-month deadline for no interest and PayPal immediately tacked interest for ALL 6 months as it is common in these promotional no-payment, no-interest promos. STAY AWAY FROM PAYPAL, THEY ARE VERY GOOD AT SEPARATING YOU FROM YOUR HARD EARNED MONEY.

This company is beyond ridiculous. They lock you out of your account and do not answer calls for 2-4 hours. I've had fraudulent transactions and truly regret linking my bank account. The other company refunded the unauthorized transactions and the Paypal account shows refund completed. However, PayPal takes 2 to 3 weeks to actually refund you the money. So, now I cannot unlink my bank account for another 2 to 3 weeks because PayPal show the transaction as still pending. I would strongly suggest never linking your bank account or providing them with any personal information whatsoever. This is a poor company for businesses.

I had a subscription with HelloFresh which delivers meals to your home but you can skip weeks when it's not convenient etc. I forgot to skip the week right at the end of the month, I opened my email to find I had charges of 139.99$ from Hello Fresh to my PayPal account. PayPal hadn't taken it from my account yet and being a single mother I certainly did not have the funds for this at the end of the month.

I have been a loyal and excellent PayPal customer for 15 years. I have never filed a dispute. Two weeks ago, I filed a dispute after I was charged by a seller for a 7 day free trial. I cancelled the trial less than 24 hrs after I set it up and the seller refused to give me my money back. PayPal decided to file the claim under item not as described and they ruled in favor of the seller. When I called in they said they filed it under the wrong reason. They changed the reason to item not received and assured me I would be given a refund. Once again, they found in favor of the seller. When I called in again, they said that unless the seller could prove I downloaded their software I would definitely get my money back. I never even attempted to download the software so I felt confident that I would finally get a refund.

I have attempted to send numerous amounts of money several times this week and each and every time I got an error message from PayPal that they could not complete the transaction. Not to mention the grueling process of achieving a "verified" status. Does that even mean anything? I've been verified for years. They have everything short of a blood sample from me yet I am not able to send $1 to a colleague. The same dollar that was sitting in my PayPal balance all by his lonesome. Is that even legal? PayPal has my money sitting in outer cyberspace somewhere but I can't transfer it to a friend. Come on guys, wasn't my ssn, address, bank account info, passport number, and birthdate enough for you to know that it's me. Your security system is worse than Fort Knox.

I remember the old PayPal when they were always open and always available so when something goes wrong with a eBay transaction for example, they were always there to correct it. Now what is what this limited hours of operation? Online business does not sleep the same time we sleep. So now our transactions are going to be at risk, because they are open on limited hours now like some store in my local area.

I have usually had a great experience with PayPal who have been in the past quick to resolve and recover funds from hackers/fraud. It's like PayPal just didn't want to this time and I am at an absolute loss and no one cares or delivers on promises to call back or help you. I now have to seek help from my bank. I will never recommend PayPal or use them after this experience. So disappointed.

Our PayPal website was displaying an error every time we went to view invoice details for our customers. After over FOUR HOURS on HOLD with customer service, and being transferred to three different people, they send me to a department that is now closed. An automated voice said to call back during business hours and promptly hung up.

PayPal assumes all my transactions are suspicious; immediately flags my account. I can't even add money to my account. I have to provide a bank statement each time. Blocks account. Poor customer service.

Dear PayPal, you can be more concerned for buyers when buyers are being scammed by a vendor. Don't make the buyer pay for return fees, and not make the seller who is engaged in a fraudulent selling scheme pay those fees. Make the seller pay for the return item by having that settled before you consider the case closed. For example, in my case, it cost $2.00 less than what the item cost to purchase, to ship. If the buyer is required to pay that, how is that fair? My item cost $69.00 to purchase, and because they sent something that I didn't order, you PayPal have asked me to return it to the seller; the cost to return the package is; $67.50; the cheapest way. Why would I have to pay that for something that they clearly fraudulently sent.

Made my payment. Always on time. In fact always weeks early!! Paid it off again which they say can take up to 8 days to be credited to my account. It's been almost two weeks and bank showing it paid. PayPal showing it's paid but will not credit my account. If I try to contact them? I get the same automated answer. Going to cancel this account! Don't bother with PayPal if you make your payments like you should.

I signed up for PayPal and entered all my bank information, assuming it is a safe way to pay online... wrong! They got me to enter all my bank information, said they would take the money out of my bank as I used it online, then sent me a letter, which I have, stating I don't have to pay any interest or late fees for 6 months. I thought this was fantastic! I received the letter Aug 8th, 2018, short time ago, then I got a letter stating I am late and they charged me $38.00.

I am a service business. I do wedding services and recently had a client cancel two day before the service was scheduled. The client agreed to our refund policy upon reserving the date. However she went through PayPal and reported item not received. Because I cannot provide a tracking number, PayPal sided with buyer. There are no options to disputes without providing tracking. I have called three times and still cannot get this resolved. They don’t even offer the option to explain this is a service and not an item to be shipped. If you are using PayPal for your service business... do yourself a favor and find a different option.

I have purchased an item online using my PayPal's balance and was thinking that my back is covered by purchase protection of PayPal but I was wrong. Package delivered was left "at front door", but I never received; I do not know if someone passed by and took it or FedEx delivered to the wrong address. Shipper (who sold me the item online) told me to contact FedEx. FedEx gave me a case number, then told me to contact Shipper. 2 weeks later... Called FedEx; told me that they cannot give me the claim's info because I am not the shipper. Called Shipper, told me that the claim was denied by FedEx because the package was delivered to the right address. Called FedEx to see if there is anything I can do to get my money back; they told me to contact Shipper, and also said that Shipper allows FedEx to leave the package at the front door.

I just obtain a job where I have to pay $399.00 a year for use of a system. I paid $199.00 last month, but this month I did not have the funds to pay for this month. The only card that was inside my PayPal account were mine, because I had remove it (the other card I deleted were my friend). Well PayPal put the card back into my account and charge it for $199.00. Now my friend account is overdraft and they denied me to put the money back, my friend is a elder man I known over 30 years who is on disability.

I recently started Airbnb business and set up account with PayPal, as a quicker way to get my money paid by Airbnb. I was so wrong. The first payment from Airbnb came to PayPal July 15, then July 20, and 22. Today is August 10. Still can't get my money. It shows zero on my PayPal account. I tried everything, and Customer Service calls as well. Customer Service is useless. Thanks God I changed the payment method straight to my personal account and it works well and stress free, but that amount about $900 PayPal keeps and not paying to me. I am pretty sure they play with customers money making interest on them, and it's ridiculous. Writing this review to warn people not to deal with PayPal. PayPal is SCAM. Try to find a different way for your transactions, or you will be stuck with not getting your money, and no matter who you call to solve the problem, they don't hear you and do Nothing to help, because they do it on purpose.

I opened a claim with Paypal against SamsBeauty. I ordered 5 items from SamsBeauty, but only received 4 of the 5 items. The item that was missing was $14.99. I wrote to Paypal and went into full detail about my claim. All that they asked for (from SamsBeauty) was the tracking number. Of course the package was delivered, I already stated that! So once Paypal saw that the package was indeed delivered, they closed the claim. Seriously? Did they even look into the claim or read what I described to them? All they asked for was the tracking number, and that is how they made their decision? Absolutely ridiculous! I have been a Paypal user for years, but now I'll be looking for a different service.

Used PayPal as thought it would be quicker to receive money from a friend rather than a cheque, terrible service, took 8 days for PayPal to do all their checks and transfer the funds to my current account, a high street bank would be quicker too. The most infuriating thing is it doesn’t tell you that everything will take days, the screen says two hours to transfer funds then an email arrives to say 72 hours (it was a bit longer than that). Plus if you email customer service you get an email reply to say phone them so they might as well take the email option off. Not worth using.

I made a purchase through PayPal with my Discover card for almost 2k. Two months later my purchase had not arrived, their website had issues and when I clicked through FB my account was gone. I opened a dispute with PayPal who said, "Deal with Discover." I called Discover. The next day PayPal had put limits on my account claiming unauthorized user. I called PayPal three times. The first times they never returned the call.

I purchased a tent from Molyes store on 6/29/18 for $69.99. The item I purchased was a 3-4 person, hydraulic opening tent. The payment was processed through PayPal. A month later, I received a completely different, cheap tent that fit one person and was a pop up. I complained to the seller and they said I needed to send the item back to China, pay for the shipping myself, and that they might give a refund when they receive it. I did some research and saw numerous complaints about this seller and the fact that they were fraudulent and how some people had paid $50 for shipping it back to China and they weren't even given their refund. I escalated the complaint to PayPal, (who I learned was also aware of the fraudulent seller, but they continue to process payments for them as more consumers continue to get ripped off).

As a business that accepted PayPal, I am very displeased with the customer service when addressing a problem that occurred recently. My business will not be accepting PayPal anymore as a result. I think their fees are high considering their lack of knowledge to give reasons for their actions.

Every time I'm using the site I get a 'noticed suspicious activity on your account' they want me to verify given a menu of options, none of which actually work. Answer some questions? Blank page. CC verify? Same blank page. Also they cannot seem to figure out or retain an actual phone number into their database. This level of gross incompetency just illustrates a very scary service scenario right now... one that cannot perform or function as advertised. Obviously something bad is happening behind the scenes and we're all having to suffer as a result of it. Customer support is non existent. They route you to a vicious cycle of robotic hell that just annoys you more than you were before you started the call.

I ordered a product off of an advertisement that I saw on Facebook. The product that I received was nothing like what was displayed in the ad! I contacted PayPal to have them help me get a refund. PayPal opened a case for me and said they would be in contact in a few days. Several days later I received an email that they had decided an outcome on my case and it was not in my favor that the seller had accurately described my product. I immediately called PayPal again to find out what could be done. The lady on the phone told me to get some screen captures of the product that I was promised and then you take a picture of what I received. I did this and sent them to the email address that she had given me a link to.

In the last few days, 3 attempts to use PayPal to pay 3 different vendors have failed with no reason given. In the first case, I used a PayPal.me link from I vendor I have made payments to that way numerous times. I got an error message that said my payment could not be processed at this time and instructed me to try again later. I did try several more times with same result. I called Customer Service and used the option of having them call me back in a designated time period. They did but the Customer Service representative was unable to talk to me because the account is in my husband's name and he wasn't available at the time.

I sold a phone on eBay. Buyer bought in Feb 18. In June 18 they filed a " not authorized" chargeback claim against the purchase. PayPal takes the money from my account. I get it back since I have the tracking number and was protected by PayPal seller protection. The scam buyer files another chargeback. This after the post office no longer keeps the tracking info online. I lost the case due to this, even though the case should have been closed the 1st time I won. PayPal has not worked on my behalf to get my phone back. The scam artist has kept my phone and got all their money back. Even PayPal will simply say it's legal and they do not have to send it back. What a terrible business practice. Do not use PayPal for selling, they will not protect you.

Opened new account and verified everything needed to use for business and was assured that there would be no delays in funds since I confirmed all accounts but here we are after very first transaction and my funds have been delayed. I am sure my money and your money altogether make for some nice interest in their bank. If you have never used PayPal DON'T. It has been a miserable experience and just as soon as I can get these CROOKS to pay up the money that they owe me I will cancel my account and become a thorn in their ** for years to come so nobody else has to go through this!!! PAYPAL IS NOT THE ANSWER, TRY SOMETHING ELSE AND DO NOT GIVE THESE CRIMINALS YOUR MONEY AS IT WILL COST YOU IN THE END!!!

On July 20th I had $3,210 sent to me via Paypal. There was a link stating that I could transfer my money which I tried for days. Every time I hit the transfer button I got a message stating Paypal could not process the request right now and to try back later. I e-mailed customer service. After 2 exchanges I still could not transfer my funds as I kept getting the same error message. Now 10 days later I have requested for Paypal to send me the funds via ACH or via overnight check as the issue is with their software but they have not yet done so. Still waiting for their software to work. I am wondering if Paypal intentionally does this to faciliate interest on the money sent? If their software is botched shouldn't they be helping their customers get the money and not just telling them to clear their browser and try again? Also, why is there no phone number to call a rep at Paypal to get things resolved? A total scam. Will NEVER use Paypal again... Ever.

If you think you're always safe using PayPal for transactions, think again! I made a booking on Airbnb for a longer period and therefore, a large deposit amount in Euro. Although I had nominated my Euro-denominated credit card for this purchase, the debit went automatically to my A$ bank account, which was not funded for this purchase. After about a week, PayPal debited the credit card with an amount that was 10% greater than the purchase amount. Upon contacting PayPal, the supervisor claimed that this was a currency conversion charge that I had to pay as the amount had been converted from Euro to A$ and back to Euro. The fact that PayPal system made the conversions without regard to my preferred payment method, made no difference. I no longer trust PayPal and have closed my account.

Last October I had opened an account so my husband and grandson could pay for a fishing trip. The head of the fishing company would not accept anything from PayPal so he paid cash. This Jan. I started receiving email from PayPal saying I owed them money. The end of Jan. we had a tragedy in our family and I became very ill. All of the sudden in June I get this notice from PayPal saying I owe all this money for ridiculous things. I kept emailing and telling them I did not purchase these. I kept trying to deal with them. I finally did make a payment for The New York Times which I had not ordered and two other things but with the tragedy I went ahead and sent money with a letter saying I had never ordered anything regarding this newspaper.

PLEASE BE ADVISED!!! PayPal is charging customers a significant service fee because they claim: "Our app doesn't allow for a free payment (friends, family, etc.) at this time. We are working on the problem and have received many complaints, but in the meantime, just tell people (who only call in to complain because they are on top of their bank accounts) to log on to 'paypal.com' and they can send you payments without the fee".

Difficulty withdrawing balance and transferring to bank. Customer Service at PayPal is not open except during the week. For a company this size, you should be open 7 days a week or you shouldn't be in business. Paypal also tries to charge for transfers and sent me a canned email that they would charge a percent of the transfer. When I spoke with them the last time, they lie and say they don't charge a fee, but they definitely try. Don't let them.

Waited over an hour on hold for customer service to pick up. I have security concerns. Finally gave up and am just going to cancel my account. I have a business account with them as well which I will be cancelling.

My account was used in some type of scam, where multiple payments were sent to users. PayPal has given me excuses after excuses on not refunding me this money. They asked me to fax documents, then mail letters, and then to contact my bank. This who process has been horrible and PayPal needs to stop doing this to their customers. File complaints with your representatives regarding PayPal.

It seems I am not alone when it comes to trying to deal with PayPal, they live up to their horrendous reputation of “legally” obtaining your money and somehow they hold your money for an undisclosed amount of time with zero accountability. On one occasion I sent money to a friend and it went into ‘unconfirmed’ status which happens when the email address is not linked to an account (I.e no account exists with that email address). This should be no issue and one should receive an instant refund yet the story PayPal come up with as to why it will take up to a month for you to receive your money back, is that it has left your bank account but PayPal haven’t received your money, it is in cyberspace with the flying pigs I might add!

So, I recently realized that PayPal and eBay have teamed up to fool their customers. WORST PAYPAL & EBAY CUSTOMER SERVICE!!!! Worst MANAGERS in PayPal!!! They just don't care about their long term clients! I ordered a Galaxy Note 8 from eBay few days back and they had a promotion going on that day, that along with any $119 purchase you get a free Google Mini Home. I successfully redeemed the promo code for that along with my phone. I even received the confirmation email for the same! But, only after 2 days when I check my PayPal I come to know that they have charged me $54 for the Google Mini which was apparently free of cost. And upon checking my eBay account I see that my phone order has been canceled and they already shipped my Google Mini and wrongly charged me for that.

I used PayPal to give my roommate a deposit to rent a house. PayPal clearly had withdrawn the money from my bank account. The money did not transfer to my roommate's account. It was stuck in pending status. Days later, when we called PayPal to get an estimate on when the money would clear we were frustrated to realize that we wouldn't be talking to a customer service representative. The message we got was a looped robotic message that was zero help. Please save yourself the trouble and do not use PayPal.

Venmo users beware, PayPal has the most ridiculous lack of customer service of any company I've ever encountered. All I wanted to do was add a second bank account to an existing PayPal account. Without any explanation, I was sent a "We cannot process your request at this time" error message. It was only after I emailed customer service that I discovered I needed to re-verify my ten year-old account in order to add the new bank account. Fine. I called the customer service line.

A few years ago I purchased a pair of Marshall 1972 Super Pa 100w amplifiers and recently decided to let them go. I approached Mr. **, a collector of these amplifiers, who then purchased them from me. Mr. ** suggested that I open up a PayPal account as that was his preferred method of payment. I explained to Mr. ** that I was not familiar with PayPal and he assured me that it was a simple and safe way of doing business with international clients. I agreed in opening up the PayPal account and on the 22nd June 2018 I received payment for the amplifiers which also included the shipping cost.

I filed several complaints against unscrupulous sellers on WISH.COM and EBAY.COM, whose products did not match their description. PayPal suspended my account for returning faulty merchandise and is now illegally keeping my financial data on file without my consent or authorization to use in case a claim against me arises. This is known as criminal conversion. I have sent PayPal Inc., many emails requesting and even demanding that PayPal remove my financial data from their database and they are refusing to remove it. PayPal's excuse is that I may owe someone money and they intend to "use my financial information to pay that" illegal because they do not have my consent and because I do not own anyone any money.

I've contacted PayPal customer support a half dozen times before and they are about the worst customer service people EVER! The operators that I had could barely speak English and they kept giving me vague or incorrect answers. They would also direct me to contact eBay even though the issue was with a PayPal account. I would suggest saving yourself 30 minutes and your sanity and don't even bother reaching out to PayPal.

PayPal let a 13 yr old steal over $600 from me so the kid and his father of a middle and the age and PayPal sternly refuse to look at the evidence because obviously they would be in the wrong because on the website under their rules you must be 18 years or older to go and do business on PayPal. Anyways make a long story short I never got back to money but now after all these years of purchasing on eBay using eBay gift cards they made up a story that my account was hacked which it never was so my eBay gift cards they were taken from me. I have all the proof they were mine I bought at the store. I pay for them in cash which I have the receipts for.

PayPal is absolutely awful. I can't believe that they are still in business as pathetic as their business practices and terms are. They put a restriction on my account out of nowhere saying they needed proof of my identity. Even though I don't know why they did it, I do understand the practice. It's easy to have fraud online. But then, I uploaded pictures of my state issued driver's license and social security card. I didn't get any response for several days, so I called them.

I purchased some items from eBay in late June but never received them. I paid through PayPal. I contacted eBay and was told I was eligible for PayPal money back guarantee. I contacted PayPal and was told that my primary address was not my real address. That being caused by back in the later part of last year they and eBay got hacked. My primary address was fraudulent and no fault of mine. I was told that because I click pay now it was my fault. They told me it could take up to two weeks to get a judgment on my claim. I got an email it less than five minutes later saying it was denied. The seller refunded my money today even though he did not have too. As for PayPal they have to be one of the most crooked companies on the Internet.

I have recently opened an account with PayPal and have been selling reasonably high priced items through eBay. Due to my new account status I’m told that my money is held for 21 days. What I have so far experienced is that the 21 day period comes and goes but my money is still kept on hold? I have rung repeatedly their helpline and sent numerous messages to which I’m told there is a technical hitch with my account. Eventually after hours of calls SOME of the money has been released but still I’m waiting for WEEKS after the event for the rest of the money to be released and still no resolution.

I recently received money through Paypal for an item I sold online. While I don't run a full-time Ebay store, like most I sell items I no longer want. I've been an Ebay/Paypal member since 2003 so when I inquired about a recent hold on funds received, I was bounced back & forth from both companies. My last call to Paypal was very uneventful & the agent was very rude. She mocked my frustrations with my situation & when I asked to speak with a superior, she hung up. I'm not the first person to have issues getting matters resolved with Paypal.

Absolutely the laziest and worst customer service I’ve ever experienced in my life! I opened an old account and needed to do a name change so I submitted all the documents and they changed it to the wrong name. I emailed them in frustration and told them to read the rest of my driver's license so they could actually change it to my correct name. I then got an email saying I would need to call them and make the change. So, I called them to make the change and they told me they couldn’t do it unless I submitted another request for a name change. I said, "You want me to submit all of the same documents that you are looking at right now so that you can change my name to the correct name?" He said yes and apologized for the inconvenience.

First, I served as a judge for the State of Florida Department of Business, and Professional Regulation. It's the judicial arm of the Florida Secretary of State, and regulates all businesses foreign, and domestic, doing business in the State of Florida. That includes PayPal, and eBay. That being said, it is my experience any merchant using PayPal as a means of payment is foolish. One of the businesses I own has an eBay account which is "Top Rated Seller Plus", "Power Seller", and has 100% feedback. It has been doing business on eBay for 10 years. eBay, has been great, and has always supported us 100%. They have always been fair, professional, and helpful.

I am a teacher who lives in China and am visiting Europe for the summer. As my Chinese credit card does not work out the country. I had an old friend send my money through PayPal. (I sent the money to her account from mine INSTANTLY through a Chinese banking app called Alipay which is much better.) She sent $1700 on July 10th and we followed every instruction given on the website. As there was no purchase made we qualified for instant/express payment. Everything we did was denied or was not supported by the website such as confirming my identity to sending confirmation emails and keeping money on hold after the date assigned. With every email and phone call the directions have gotten worse and more incompetent while I am still currently stuck in Europe with no enough cash to even buy a hostel.

I purchased a product through what I now know is a fraudulent company (never replied to a dozen emails, no phone number, website no longer active a month later). I never received the product although seller states it was delivered and PayPal will not give me a refund. I have repeatedly asked for a refund or the product and they deny the dispute. I will never use PayPal again and suggest the same for others. PayPal works great as long as you never have a problem. Never use PayPal if you are unsure where you are sending/receiving money.

I sold two items on eBay recently. I have not received the payment in my PayPal account so I contacted the buyers. I was messaged back by one buyer who said she sent the payment earlier in the week. So I contacted eBay and they said the money had been sent and gave me the transaction numbers and told me to contact PayPal. I called PayPal and after getting through the automated service was told the wait time for a agent was 1.5-2.5 hours, so I left my number and waited for call. 3 hours went by and no call, so I tried calling back around 9 pm (EST), this time I was told the wait time was anywhere from 2.5-4 hours. At that point I hung up and tried sending a email to customer service for help. I was sent a email a few minutes later that was the generic email about possible issues, which did not help me.

I sold concert tickets through eBay. I received the payment and transferred the tickets. Hours later I get a message saying the buyer was hacked. We both appealed through PayPal and I got to keep the payment. Weeks later she goes to her credit card company to appeal to find out who hacked her. The case goes back to PayPal and they determined that I was not covered under the seller protection and I’m out $420. $400 for the tickets and $20 as a chargeback fee.

Let's start by saying we have had a PayPal account since 2012. We recently started using them for payments from other dealers. Being in the jewelry business we make larger transactions on the norm. The first transaction of $800 went smoothly. BUT THE SECOND has been a complete nightmare. A buyer that I personally know issued me a payment of $2000 for a diamond. I sent the item to his business address. He has since received the item and the tracking confirms delivered. He marked the transaction as completed and my funds were released. I opted for the debit card transfer which was supposedly going to take 30 minutes. Here I am waiting 24 hours later with no sign of the funds. Every time we spoke with customer service (over 10 times) each representative has conflicting information. Not to mention the US phone number never gets you in contact with someone in the US! PayPal is a complete nightmare. SELLER BEWARE!!!

PayPal is withholding funds for no apparent reason. We recently charged a customer $2000.00 USD for services rendered using PayPal Here software and card swiping hardware. Upon logging in to PayPal business account to transfer money to the connected business banking account, we discovered that all but $500.00 USD of the funds were being held for a period of 30 days. This protocol was never explained when we registered for a PayPal business account. We received an error message that indicated a "limit" had been set on this account. No explanation was offered as to why this limit was set.

On Sunday, July 8 2018 we purchased an AC unit from a seller on eBay and had to pay through PayPal. We've had a PP account for years and up to now have never had an issue. Due to the amount of the purchase, we wanted to use our credit card, so when I went to "checkout" I was sure to mark my CC and made it my "preferred payment option". After reviewing the amount, I clicked continue which in the past has taken me to another page to confirm amount, payment source and note any special delivery instructions. This was not what happened this time. I immediately got the congratulations notice that payment had been made.

Awful. I had requested a sum of money to be transferred from my Bank to my PayPal Account. The Bank cleared and transferred the funds almost immediately. A few days later the money is still not in my PayPal Account to access. Stating it could take a few more days. As they hold on to it. Really? What a racket.

I had created an account to send my brother some money. In that same day, I attempted to send him money and got locked out of my account because it wouldn't verify my phone number. Even though my correct phone number was linked into my account. So I got locked out. I called the customer service number and they are horrible. They asked me questions, I answered them correctly. And they flag my account? With no further assistance in resolving to the issue. Horrible. Just horrible. I deleted my account and will gladly stick to Western Union like I usually do.

I ordered some items from a clothing store and returned items worth $548.47. It seemed that I had to use PayPal even though I would prefer not to. So PayPal was to refund this amount to my Amex card. This occurred in early May but I never got the refund. I contact PayPal and they said they sent it on May 16, 2018 but Amex doesn't have it. PayPal said they would put a tracer on the money but I cannot get an answer from them, although they say a tracer only takes a few days. I've spoken to them, written many emails, etc. etc, and simply CANNOT get this resolved. I am beginning to think they are trying to keep the money themselves because this situation makes no sense. This amount of money doesn't simply disappear. When I look at all of the complaints on this site, I wonder why Consumer Affairs hasn't taken any action against this company. It does seem to be a scam.

My account was Limited by PayPal for a lack of identity proof. I gave them the necessary documents and never heard back from them. I called PayPal customer service and they proceeded to tell me that my account was under investigation. I ask what is wrong was with my account they said they can’t discuss that with you call back in a week. So when I called back a week later they informed me that PayPal no longer needed my service and was told that they cancel my account and whatever money I had with them. I had to wait 180 days to receive it.

At what point does the government look at PayPal as a monopoly? They have ZERO legitimate competition and they do whatever they want. They are FAR beyond their legal bounds of their daily operations. They held over $20K from me unlawfully for over 220 days. All of their call centers are just huge circles where nothing gets done and you wait on hold for hours at a time. This is a prime example of a company that grew so fast that they left customer care and service in the past. One day it will catch up with them. They DESTROYED my business by slowly siphoning the entirety of my cash flow until they had over 50% of my cashflow AND a "Standard" $20K hold. Are you kidding me? PayPal is a scam and needs to be looked at more carefully.

My account has been locked because of an I quote my husband put into his bank. I called to figure out what I needed to do and this Padraig from Australia answered me. First of all it had kind of hard to understand what he was saying, he made me wait for so long on the phone. I got very frustrated and did curse, which I get wasn’t great. But he was condescending, and absolutely horrible at trying to help me. He kept talking over me and mansplaining things to me like I was an idiot. He refused to give me actual guidance and was incredibly rude. This whole experience has tainted my respect for this company.

We started to sell legal ** and PayPal notified us that they do not want to process those sales. I was not happy about this but fair enough so we took those products down that day, completed a re-review of their terms and conditions which was verified using a link they provided, and we called to discuss ** and if this was something they would change stance on... in other words we immediately took care of taking the products down. Fast forward to the morning of July 4th (about 8 days later) and we start receiving emails from eBay buyers stating they cannot check out... I drop everything I'm doing and get to a computer to see what's up and lo and behold PayPal has put my account on suspension and is holding my funds!

After 10 years of being a loyal customer and promoter of PayPal as a web designer, having used it on over 100 websites and promoting PayPal to thousands of others... PayPal has decided to close my account without warning or logical reason. Please let me explain this ridiculousness. I have been using PayPal for a very long time. Never have I ever violated their terms or done anything wrong. I have in fact promoted PayPal's use and have used it on over 100 websites. My account gets abruptly blocked without any logic or reasoning. Here is what happened:

I have been a PayPal user since 2008 and never had a claim or any issues. I have purchased a lot of products throughout the years using PayPal and sold a few too. May 23rd, I purchased Gabriela Sabatini EDT on the Bonanza website. The seller displayed a 4.5-star rating. I paid for the item immediately and requested shipping confirmation. Three days later no response. I contacted the seller several times. No answer, no perfume. After three weeks I contacted PayPal to file a claim. After PayPal contacted the seller, they finally shipped the item on June 21st from NY, and it arrived June 25th in CO. When I opened the package, I noticed the perfume had been opened before, and it didn’t smell like the EDT. It smelled of alcohol, but not perfume.

I am the owner of the company, Inferno Kickz, where I sell footwear to consumers. I opened this account a few months and my business has taken off. I used PayPal as I assumed they had a good reputation, but just recently my encounter with this company is negative. They are holding my money requesting more information. I gave the requested information and then contacted them after 2 days as the notification said they would, but didn't. The representative asked all these questions about my business and demanded all this information regarding my products and receipts. The end of the day, you are not the bank and I gave all information requested now you want to request more information for holding my money.

I sold a brand new iPhone; sealed package from Apple; mailed it certified and insured. The recipient claimed he never received the item or that is was defective (again, new phone). The buyer claimed all the money back and is keeping my device. Paypal sent my account to collections and reversed the payment. So the scammer got the money back and is keeping my device. Paypal is not responding to my emails. I called and the representative basically said "file a police report and deal with it." Paypal will not help me at least recover my device while expecting me to pay. The days Paypal was a good option are over. Please find another payment option. Scammers information: Buyer's name: Juan **. Buyer's email: **. Transaction date: April 8, 2018. Transaction amount: $657.25 USD. Disputed amount: $657.25 USD.

PayPal is the worst, I can’t even get an email reply from them. I paid my balance off on 6/29/2018 and at 2:30 a.m. this morning 7/3/2018 I happen to be on my bank's app and ding dong PayPal just took another balance payment in the same amount. From my checking. Double dipping is what they did. In the past No matter who I emailed or spoke to has a clue in customer service, 4 different times I’ve had to call customer service for this problem, each time a different person all with different answers.

My account was Limited by PayPal for a lack of identity proof. I gave them the necessary documents and never heard back from them. Called PayPal customer service and was told that they never got the document so I had to re-upload them, I did so while on the line with the customer service rep. Told me it was all good and to wait a few days for a response about my case. Few days later I did, asking me to provide the same document I had already provide to the rep. Still trying to resolve this. It has been months now. This is all wrong. Very wrong and nothing is being done about it.

For the past 2+ weeks, I have been trying to get a refund for a purchase I made through PayPal and was inspired to write a review based on several other ConsumerAffairs reviews posted within the last few days, as those experiences were very similar to mine. Long story short, on the same day a few weeks ago, I made two t-shirt purchases from two different vendors through Bonanza's website. For one order, I received a confirmation email through Bonanza with the shipping information. For the other order, I didn't. I wasn't really worried, as the order wasn't urgent, but the second order never arrived. Then, I received an email from Bonanza letting me know that BOTH vendors had been permanently removed from their website ad instructed me to dispute charges for any undelivered merchandise with Paypal. So I did.

I have been using PayPal since 2012 for my business. They Started off with good customer service but they lost their way. I have been sitting on hold with them for the last 22 min and yes this is motivating me to write a buyer beware review. I had customer buy from website twice, all of their info was the same for both purchase. They filed a charge back saying they didn't recognize me. I wrote them but did not hear back.

Some people complain that it's impossible to close an account with PayPal. My case is just the opposite. I was using this company for 6 years as a way to make payments for digital goods - no more no less. Never did money transfers, never sold anything or bought any physical items. And only payments were ever done are in small amount ($1 - $50) to just 3 companies that I use regularly - all 3 big and trusted digital resellers. Over time had maybe a couple of minor issues when my payment wouldn't get through right away but usually all it took a couple of hours and a chat with a CS person to get it resolved.

I used Paypal as merchant for my business when I started it, provided all the information required, they sent 1 - 3 payments to my bank account. But then they started holding money without any reason. I called on customer support many times but they don't have exact answer for it and only making excuse without any reason. Every time you call them to fix it they will send you an email to upload more document. Their requirement for documents never end. They are thieves, they will hold your money without any reason and start making excuses every time you call. I would like to suggest people to find other merchant sites rather choosing Paypal because I know you will regret as I am regretting right now.

I joined PayPal in January 2018, from day one had nothing but problems. I changed cell phones and promptly updated my information. However any time I tried buying something they blocked me stating my phone number is incorrect. I called between 15-18 times updating this information. Two supervisors even manually put it in my file and to this day it's still not updated. They had me on a 90 day probation and I waited 21 days to receive funds . After the 90 days were up I STILL have to wait 21 days!

Horrible experience. Purchased an item overseas using eBay and PayPal for $70 and seller sent me the wrong item worth half the price I paid and refused to send me a prepaid shipping label. I called PayPal and explained the situation and they said I have to pay to ship the item back with my own money and I "may" get my postage refunded if it's under $30. I don't trust this method and called eBay. eBay said that the seller is responsible for shipping costs and opened a case. They put the case on hold for 5 days to give the seller time to send me a prepaid shipping label. I called eBay 5 days later and the agent said she's refunding me because the seller ignored their request for a prepaid shipping label. She told me to throw the item in the garbage or give it away. A couple of hours later I received an email from eBay saying my case was closed because I have an open dispute with PayPal with this same case.

I ordered a product from a company, which turned out to be an overseas fraud! Their email was/is invalid, the name of the company changed twice since order!!! I filed/escalated the claim and provided adequate information - PayPal tells me to wait until product arrived and return it! Product arrived today, totally crushed, with ONE PIECE of tape to secure the box!!! Post Office explained that it was pre-paid and left at the post office so they could not contact that vendor (invalid email/address of vendor). The package, in addition to being totally crushed, appeared to have been opened!! PayPal does not care about the reputation of its vendors nor the problems encounters by unknowing customers!!! They are just as inadequate as "their" shady vendors! To date, no resolution of problem, have notified credit card direct. NO FURTHER BUSINESS WITH PayPal - CLOSING ACCOUNT!!! DON'T GET STUCK BY PAYPAL!!!

I made the mistake of buying a vintage purse on eBay through PayPal and after I received it the description clearly was not the correct purse that they sent me versus what they had on eBay's website. After contacting eBay was told by the customer service department that I would have to go through PayPal who guarantee that I will get my money back to return this item they would reach out to the seller. They did reach out to the seller. They did request a refund because it is a fake Louis Vuitton purse however the seller is in a another country in Japan so I'm required to send this purse back and get a tracking number in order for me to get a refund for this fake Louis Vuitton purse.

I tried contacting them about removing one of my accounts because I moved but kept getting error messages. Tried to contact customer support about this issue and the first response was mainly an automated response that didn't help me. I responded and they flat out told me if I was having a problem it was on my end. Seriously? Did not even to bother to ask me the details of my issue. I have no problem just deleting my account after this. CAN'T WAIT till a better service comes along.

They want you to use PayPal like a financial institution for all your financial things. GoDaddy refunded and reversed a charge that they could see shouldn't have gone thru. My bank issued me a credit for it. All in one phone call and within minutes. Paypal had RUDE uncaring agents that can't speak English and didn't care. They were the only ones that didn't do their job. They had the accidental transaction as completed. They will carry on that basically they paid it and they were waiting for the money from the bank. The bank has already debited and credited my account for it - so the bank has done 2 transactions with it. Paypal hasn't even "completed" one.

I have been with PayPal since the year 2009 and haven't really had THAT many issues with PayPal, BUT I feel that this company can do a lot better with how they run this business than what how they are running it at this time. For future reference, PLEASE MAKE SURE THAT THE ADDRESS THAT YOU, PAYPAL, PROVIDE, IS THE CORRECT!!! Address that the seller provides you with!!! I do NOT like my money or prefer my time to be wasted!

I have a complaint about PayPal not giving me my refund as promised. I have had a claim with PayPal and won my case. After over a month trying to get my refund with PayPal and still have not received my refund and keep getting a runaround by PayPal. I just want my refund as I was told. I have won my claim against the merchant that sold me the bad product. It's my money so give it back to me as promised. Never use PayPal. They are scammers.

I sold items on PayPal for $2400. Customer put in a dispute for the items as "not delivered" (tracking number was provided and proven that item did in fact arrive.) Customer then went to their financial institution and had them take the money back. PayPal is now making me pay the bill, even though I was told by PayPal "yup, you got swindled." WARNING to EVERYONE. PayPal is no longer safe place to do business with. Buyers can demand to have their money refunded even when they have your money and your items. PayPal is no longer the "safest place to transfer money for services" even though they say they are.

Apparently PayPal had a system glitch where all their pending charges were dropped and never processed. The money was withdrawn and then put back into our accounts. I would take $300 out from an ATM, and the following day they would put it back in. This glitch reportedly took place over span of a few weeks. So almost three months later, PayPal decides to collect on their mistake, by retro charging all the charges that occurring during that time period, on one day, in a span of 2 minutes. I had nearly $300 in my account and then I was in the hole by $2,5K.

I ordered an item from a company, who ended up being Chinese, and received absolutely zero support from PayFail (yes, that's the right spelling). Given the runaround for months and these ** didn't do ** for me as the consumer. ** these **. And drop the video game you ignorant **!!! #corporategreed

I filed a dispute for two items that I did not receive from the seller as part of my huge $2766 order. 49 days and 37 lengthy phone calls later PayPal dispute team asks me to ship back the item to receive a refund and to respond in 15 days with the tracking number. I responded to them within in an hour asking how did they expect me to return an item that I never received and the reason I filed the dispute in the first place. The next day they had denied my claim and closed the case with a reason that I did not return the item back to the seller. This must be a joke.

It took me 4 days and 24 customer service representatives and 8.5 hours on the phone to get PayPal to close an account. They absolutely do the utmost to not let you leave their system. In the end we had to close eBay account and cancel credit card and change banks to get away from their system. It was a total nightmare. PayPal has the worst customer service I have dealt with anywhere. I was misled, lied to, stalled, then lied to some more. Told the same old lies from so many reps it was unbelievable.. I was told I had to wait anywhere from 8 hours to 6 months to close the account by so may reps that it was hard to keep track. In the end I had to defund them by disconnecting funding sources to even get them to formally contact me. That got their attention. I feel sorry for anyone dealing with their customer service reps. They don`t know diddly.

Paypal is not your pal. If a company can be judged by how it supports you when you are into trouble, and not when everything goes smoothly, then Paypal gets a big Fail. I used Paypal for almost ten years to collect payments for online sales of my photographs on reputed sites. I was based in UAE at this time, and everything was fine as long as all my transactions were from same country. But things went south when I moved back home (India) permanently and wanted to withdraw money from my account. The PayPal customer service informed me that I should open a new Paypal account in India, and transfer funds from my UAE account.

I purchased an item on eBay. I was later informed the eBay seller's account was compromised and eBay asked me to contact PayPal to get a refund. I contacted PayPal and I was told the I would be refunded in 5 working days. After 5 working days I noticed I have not been refunded the money and contacted PayPal again. I was told by the PayPal agent that the money could not be paid back to my credit card and the only option was to credit my PayPal account which I did not want to do on the first place. If something goes wrong with any transaction do not accept PayPal to be helpful or do what they suppose to do. They are a terrible company.

My funds as a new customer were held 21 days the email stated but if I mark the sold item (it was a service) as processed it would only (!) take 7 days. I could not mark the service to processed. SooOn 6/12/2018 I called PayPal service and after endless loops finally reached a customer representative. He seemed helpful after he heard my issue and said he would mark the item as processed and as soon as the buyer confirms this, the funds would be released. I was happy, texted my customer who was more than willing to help.

I received a refund from my seller (friend / family), and was notified by e-mail that "Money is waiting for you." So far, so good. I click on it and there is some message about "claim your refund" within 30 days or lose it. Lose it? Claim where? I got confused. In brief, I clicked through and ended up mistakenly SENDING THE REFUND BACK TO THE SELLER!!! WHAT??!! I'm sorry, but that is very poor user-interface design. It should be very obvious to customers what they are doing--say, like having clearer language and maybe a warning: "By continuing, you are sending this money BACK TO THE SELLER." I checked with the seller, and they claim that no money was sent back to them. Thus, as far as I am concerned, PayPal ripped me off $270.00. I used it for five years, but no more.

After 5 year using PayPal service, suddenly they blocked account and we can not withdrawal or use money anymore. We provide all documents to unblock account, but all of them was reject. So at the registration time all these docs was approve, but after 5 years what happen? Account was blocked for a year and there is no way to get money out.

Every time I send money to my mom. It’s always an issue. They delay everything. I send money so she can use it immediately and every time I try and give them a chance. I always have to end up cussing them out! PayPal is a JOKE and I recommend that you try another way of sending money line like Cash App or even Facebook Messenger. What PayPal puts people through is ridiculous... If I could put 0 stars!! I would!

After speaking with a customer service rep I asked to speak to his manager and was told he is only there for administration issues not customer service. Well then is he the Admin manager or the Customer Service manager. The person on the phone talked down to me and continued to talk over me. I will be taking my business somewhere that appreciates their customers and the money they make from us.

According to PayPal, funds from an individual's PERSONAL account must be returned to friends or family from your personal account when requested thru bank. A friend sent money for a hotel that I prepaid (for a trip later in the year) via PayPal. Two months later she changed her mind and requested a refund from me via PayPal. I didn't accept her refund request. She disputed the request with PayPal and it was denied. Then she reported the transaction to her bank as fraudulent activity and PayPal refunded the money. PayPal would not let me dispute the transaction online or over the phone. They said I do not have seller's protection, so there is nothing I can do. I said, "I am not a seller, only a friend. It was not a business transaction." Now I have a substantial NEGATIVE PayPal balance. DON'T USE PAYPAL for sending money to friends/family/business use a cash app/credit card.

I enjoy using PayPal and never had a problem until now. PayPal's Dispute Department is crazy and may be possibly taking money. I had a client who had taken out 4 different cases on me in less than 5 minutes. One of the cases he lied and said I went into his account. I never take card info. The clients are sent invoices or links. The guy obviously lied and I provided over 17 documents detailing my work and that this client was scamming everyone. The client and I clashed when he wanted us to pursue an arbitration company for an award letter in which he was never given. The client then made threats to lie to PayPal among other things, because in our research on his case, we discovered with the same arbitration company he had several cases all bogus cases where he did not provide documentation. He has taken out 8 cases against other financial institutions to get money.

Representatives are foreign and very hard to understand. I have had several negative experiences with them over transactions where PayPal was used. Seems like no one there cares about customer service.

This crazy company limited 180 days my account without clear reason. That is a ** that it is for security reason, if it is for security, it should fix when client prove their identity, but the idiot PayPal always bubbling it is not valid. I think this is about: You make customer money as an investment to your company. Security without conclusion is **. You do not make customers feel safe with it. Everyone is always afraid of making mistakes because your crazy rule. PayPal is ** idiot, criminal and too many monopolies.

My account read that I made a purchase at Swimoutlet.com for 549.99 on February 12, 2018. I reported I did not make that purchase. I was told Swimoutlet.com refunded the money to PayPal but it is still on my statement accruing interest. I called and was on hold for 2 hours and transferred to 4 different people and then I was disconnected! I have called numerous times only to be transferred back and forth with no help except one person who said she knew exactly what was going on because she had dealt with it before. Her name was Yolanda and she escalated my situation. I since then have been emailing them and still no help!! You can not call and ask for anyone specific so I can't get a hold of Yolanda! I have no idea what else to do! Not one other person knows what they are doing! Below is a copy of my current statement.

Four years ago I got married and tried to change my name on my PayPal account. I have sent all the required paperwork which they have said is not valid so my name is not changed. When calling customer service they become disrespectful and rude and then tell you to just close the account and start a new one because PayPal is free. I see that is, "We are lazy and don't want to help the customers." Maybe everyone should find other companies to work with so PayPal has no one?

I have an account needed to be deleted from PayPal and the app said I cannot do it. So I called their customer services. Paypal hired people who doesn't speak good English. The girl Arena tried to help me and she cannot even understand my question is and cannot help me at all. I wasted tons of time talking to her on the phone and get nothing done. I won't use PayPal again. I've just deleted this app from my phone. This company has poor customer services.

I stupidly ordered a Google Home Max from this scam site, 50flashsale.com, which says I received my product 4 days ago, but apparently the Google Home Max weighs 36 pounds and was delivered to a dock somewhere even though I live in a house. I reported his info to PayPal. PayPal took all of 10 minutes to reject a claim for a Product I never received. They are not safe! They support scam sites!

I tried calling about an overcharge from PayPal. Got the Phillippines. Person on the phone would not proceed without my social security number or my bank account number. VERY creepy. Of course, I did not provide either. So just be careful. This company has no service - or morals.

The worst possible customer service imaginable. Have been waiting for these idiots to release my money for the past week. Called and spoke with one PayPal idiot yesterday, and they claim the reason is because my auction stated I mailed it UPS. I said no, it said USPS. Just look at the auction. They say they don't do that, they just go by what the screen in front of them says. They obviously can't even think past what their screen says. I had to ask to speak with 2 different supervisors before I got one with some sense.

I had dispute with 3 merchant that I order from and I didn’t received the items that I order. I contacted the merchant first they was no help and they said to dispute it with PayPal. So I dispute the transaction with PayPal and they said that the merchant sent them tracking information and it shows it was delivered and I kept telling them that I don’t have the items. I also returned some items and gave the tracking information and they still sided with the merchant. They never asked me if I wanted the merchant resend the items or what they said the merchant showed them the tracking information and it was delivered. Why would I file a dispute if I had the item and they was left on the porch. I was not at home when the items came and they want me to pay for something I DON’T HAVE. I see they are not for their customer they are for the seller. Shame on PayPal. I won’t be using them ever again.

PayPal works in old style - making a mess with your money. It happens very often. You can call them and hear that your balance is ZERO, you need to talk with any useless polite to find out about your money. They don't transfer your money very often - you made a payment but it wasn't received but withdrawn from Paypal account and they don't inform you about this. They just took it and keep. And again you need to spend 2-3 hours, speaking with these impudent, silly, useless people from PayPal, until someone will suddenly realise what is going on in their BIG MESS!! When all this ** system will be replaced AI and all this useless will be kicked out, on a street, at last. WHEN?!! I become mad until it happens... Surviving in this silly reality.

First off. ** PayPal!!! This is the worst experience I have ever had to deal with. As far as retail. Etc is concerned. They have been giving me the runaround for the past 4 days. I have a balance on my PayPal. But apparently I can not use it. I have contacted customer service several times over the past few days. I call them now only to curse them out. Something happened, and they have somehow frozen my account. I was spending money, and then it just stopped. Now I cannot do anything. I cannot transfer money to anyone. I cannot even buy a gift card from PAYPAL GIFTS!!! I cannot make any purchases using my PayPal... Anywhere. They have somehow frozen my account. And no one can fix it or even tell me that it's frozen. All they keep doing is telling me to contact my card issuer.

How PayPal just blocked and deleted my posts from the PayPal page when I reported them about the fraud company they are supporting. My post to PayPal requesting help: "We paid more than 30k USD to one overseas development company (Weblink India Pvt Ltd, India) via PayPal. The company who had failed to deliver our various projects which we settled with them in last six years. The company has breached every single contract (failed to deliver). This company is a complete fraud company in today’s online world and must be blacklisted".

Have been a long time user of PayPal, back when Elon Musk started it and have been very happy, have had multiple claims from fraudulent sellers but no major issues till just now, ordered a deep blend hoodie from a seller, it was presented as a warm garment for winter, when it arrived I was shocked to find the item was made of fabric thinner than my t-shirts for summer. I contacted the seller but no response until I filed a dispute in PayPal. He offered me a 25 dollar refund or told me to send the item back for a full refund. I sent it back and advised PayPal of the situation, they said they would conduct a full investigation and get back to me.

Awful experience. I been working with them for over 3 months and I had the worst experience of my life. This company makes it impossible to get your money. They have one job, collect and dispense your funds, butttt NO! They pretty much make you have to beg them to issue you their money. They have no unification in the company. You call customer service and if someone in Indian answer, you call back someone in TX answer, call back someone in Atlanta answer. And, all of them act like, "We will determine when WE feel like we will give you your money. We may manually release or we will decide if we don’t want to." It completely a mess! Please go to another processing company, I left and I am working with Stripe and Square now. Please don’t do it to yourself. Also, they randomly suspended my account, and their excuse was, "You processing a lot of transaction…" Isn’t that what I'm suppose to do!!! They make no sense!!!

This was my first experience using PayPal to bill. I sent a money request for on May 16th for $900.00. Today is the 25th of May and I still have not received any money. It was withdrawn immediately from the other parties account. The funds went into limbo until May 22nd. Pay Pal notified me the funds had been released. I had already done this but I checked the box that I wanted the funds to go to my bank accounts ATM card, which is only supposed to take a couple of minute. It did not appear in my account.

This company operates on delays. There is legal lines they cross with lies and bad business practices. I’ve been trying for days to have access to my own money to no avail. Their website keeps showing errors and the customer support gives me the runaround. All I wanted to know is where my money is. Simple question that 10 calls, 7 hours and 3 days later and still no answer. They make money off of delays so the worse they are the more money they make. I can’t wait to get somebody I don’t like with PayPal by sending them a little money and watch how much stress it takes them to access their funds.

My check was mailed to PayPal (Synchrony Bank) P.O.Box 965003 Orlando, FL 32896-5003 on 1 May, 2018 and I did not get bank notice as of the 9th that check cleared my bank. I called 1866-300-6432 and was told they never received my check. I ETF money to them and they said they would not deposit my paper check. On 19 May 2018 they sent my check to my bank and the bank paid it. PayPal lied about not having the check. I have had problems with them for the last 6 months, where they say the never got check or the don't send me a statement until I only have 5 to 7 days to get check to them before due date. This is the worst company to do business with. The Federal Banking Commission should Investigate them for the problems they cause for consumers. I only live 100 miles from Orlando, FL and Pony Train could get there before that time.

PayPal's very inefficient and dishonest system has cost me almost $500 this year in NSF charges because of the way they take payments. I did all of the transactions on the same day, when the account had in money, they were all confirmed as being paid yet 5 payments out of 20 did not make attempts to pull the money directly from my account until the 22nd which was NOT agreed to by me. I thought the PayPal balance would show a negative balance, like the last time I used it and I would just use my credit card to pay off the negative PayPal balance since I had removed the link between my bank account and PayPal, which was one of three removals I did, the other two went through with no issue though, since Feb 1 2018 as a direct result of this same event happening the last time.

I've been dealing with PayPal for over a decade. One day they decided to limit my account with prior notice. It's impossible to get a hold of them over the phone, I waited for an hour on two separate calls before giving up. They request absurd documents and disqualify them without explaining. All correspondence is done via automatic messages. I hope I can get the limit lifted soon, withdraw my funds and use credit cards in the future. I will never do business again with PayPal.

I have no idea what the PayPal service rep was referring to regarding closing my account so I could not receive my 170 credit. I now must wait until October. Hmmm that is 180 days from now. The funds were deposited in January. 10 X 30 is 300 days. He was rude and gave no rationale for account closure. Obviously rehearsed responses and part of a scheme to commit fraud against the little person.

While waiting for my funds to be available, PayPal has put a freeze on my account. Stating that I didn't ship an item, that had been shipped earlier that week. (Last week). The association informed me that eBay only wishes to conduct business with more reputable companies. I did inform the representative that I have had a 100% standing with eBay for four months, and there isn't anything unethical about my business. He told me that they don't pay attention to customer reviews, or go by what eBay says about a seller. They only want a specific kind of customer. Now I'm on hold for 1:43: 06! This is completely unacceptable. I should close my account, but the rep who just answered seems really nice, and patient. We'll see how this goes.

It took me at least 7 calls to figure out what happened to my balance. I lost track of my money and I got lost and I needed help to find out what actually happened. Whenever I call, they told me that eBay didn't do what they were supposed to do, so I panicked and I called eBay and they were telling me to call back PayPal because they actually did what they were supposed to do. I was back and forth and I lost all my morning trying to understand what happened, without any success.

I initially called to inquire about a recent transaction and a new hold on my account. I asked if my buyer's item is available for pickup (as of Wednesday the 16th at their P.O. box), then why were my funds still being held? I've messaged this buyer twice (I didn't want to annoy them, just get some kind, ANY, kind of response) informing them of their item's location and availability, only to be summarily ignored. I told the customer service rep this and asked if they could remove the hold, was then asked to hold on while she searched for an answer, waited for nearly five minutes and then was told that nothing could be done. I immediately asked to speak with a manager to see if some kind of compromise or solution could be offered. I waited another 5-8 minutes to be connected, heard some breathing and then was hung up on.

PayPal confirmed shipping address and verified identity of eBay buyer in Russia without doing simple due diligence and caused me to send an expensive item to a PO Box in Russia. There have been many red flags that PayPal ignores. Subsequently, PayPal refunded the buyer and let him/her have the item also.

On April 27, 2018 a person I sold a dress to through PayPal, opened a case stating that the dress was severely flawed and unwearable due to a defective zipper. The dress had been in her possession for a week, before she opened a case. I escalated the case to PayPal immediately and explained how those statements she made were completely false, because I disclosed the minor stain that she mentioned before she agreed to purchase the dress.

180 day account limitation... with complete hold funds. Everything was going fine until I sold only 2 items back to back. They freaked out one for $42 and another 2 items together. SAME CUSTOMER $127 and limited my account, again no contact no emails no calling back. "We cannot help you we are sorry that department has no phones please email them aup@paypal.com". That email response was simple and did not answer my question or concern. I refused their answers so now I have refunded all transactions I can that would lessen the available balance. I rather the people get the money than have PayPal keep it for 180 days for no reason. I have no business relation because they do not conduct business with me no longer.

I sold some vintage items on eBay, with tons of pictures, "as-is, as shown in pics, and no returns." The scammer told PayPal that the items were not as described. PayPal stole money out of my account and gave it to the scammer and told him to go ahead and return the items to me. It is obvious that no one at PayPal even looked at my eBay listing before giving the scammer, Darrell ** of Austin, TX, money out of my account.

I just spent 30 min holding & then another 15 min with a representative that would not transfer me to someone else because they did not understand what I was telling them. When I thought they finally got it, they DID NOT. The email they sent me has nothing to do with the matter I called about. Now I am holding again to get assistance. This is absolutely ridiculous. PayPal really should assess their customer service representatives. Reading from a script does not help the customer, nor does repeating everything back to the customer!

I purchased a refurbished Kitchenaid mixer for a decent price from an Ebay ad. I wasn't looking for one, but it was a "recommendation" ad. Whoo Hoo. This was on March 29th. On April 2 I received an email stating that my "transaction may be from a compromised account." I contacted Paypal because I saw that they had paid the seller. (I was under the--obviously--false impression that they don't pay until the item ships.) On April 4th they "determined there was no unauthorized use" and therefore basically said, "Too bad, too sad." Please explain why I would use PayPal... ever again? BTW, Ebay said that since Paypal already investigated they closed their file. I have used Paypal for quite a number of years in the belief that my purchases were more secure... nope, I guess not. And Ebay? I don't need anything that bad. I'll stick with Amazon, at least they're reputable.

I just received money and PayPal out of nowhere places a 21 day hold on it. My transaction history is 100% and have never had 1 complaint about my business. They want me to ship the product out and pay $50 out of pocket for shipping and the person keeps $300 product while I sit and wait for the money that is mine for 21 days. Yeah right NEVER using them again and will go on a crusade to make sure they get closed down eventually. They take their cut of money immediately and make the seller with 100% transaction history wait for their money... NO WAY!

Holds payments. Very rude service, if you can call it service. Tell me payment held till item delivered. Delivered two days ago. Still won’t release it. Last transaction was supposed to be smooth and easy and via online sales it was. Payment wasn’t. Seems like any time PayPal is involved you need to be prepared to wait and or get screwed over. Took over two weeks to get paid and get the money into my account. They blamed bank. Bank said they never received anything. Turned out they entered wrong info that flagged the transfer. So took 16 business days to take $86 from PayPal to my bank. They suggested I send it to a debit card. That’s how it was set up to begin with. Didn’t help much.

I recently accessed my PayPal statement after being paid from a client and noticed fraudulent activity on my account of around $700. I immediately contacted PayPal about the problem. Their customer service and inability to listen to my problem was absurd. They essentially kept trying to get me to admit fault on the fraudulent transactions. I've called them back three times now and still they just run in circles trying to evade answering any questions, as if they were reading from a list of things to say when fraudulent activity happens on one’s account. The fraudulent transactions are obvious and not ambiguous, but PayPal plays dumb and keeps repeating the same thing about how they don't know how it occurred, and the numbers don't add up.

Company says you can take credit cards then after you run card they hold your money to verify who you are. I received an email from them stating our company can take AMEX. So I did - ran a deal through and then the circus I mean an absolute circus of calling being put on hold at least 20 calls - minutes and minutes on hold speaking to people from Ireland California etc - some rude some nice - BUT NOT ONE knowing why my money was being held or what to do. This company should be shut down but they probably pay off too many politicians. Submit complaints to business oversight state of California - http://www.dbo.ca.gov/. Contact your state business oversight. Contact attorney general state of california - https://oag.ca.gov/contact and your state.

I would like to share with you my disastrous experience to open a business account with PayPal. And I apologize in advance for my broken English, I'm French. Some time ago, I opened my online store and I was planning to use PayPal as a payment platform. At the same time, I wanted to upgrade my Premier account in business account, since I have an individual company. Bad idea. To begin, a law was passed this year that requires PayPal to claim many informations to get a business account. After a lot of steps, I almost met their requirements, but to achieve this, I received no help: automated system when I asked questions, customer service who never answered by email and gave bad informations on the phone: many documents which were supposed to be "required", in the end, were found to be not appropriate, and I have taken all sorts of steps for nothing.

I sold a product on eBay that was in its original packing, never opened in Nov. The guy tried to get me to disclose info and pay to ship it to Japan. 4 months later he emailed to say he had an issue with it. On eBay I made it clear that if he needed help to contact the company who made it. He then, without me knowing convinced PayPal to take $615 from me and pay him. He got the money and the product! PayPal will not assist me because they say they contacted me. They did not!!

I literally sent hundreds of messages for an error on PayPal side, and kept receiving Automated responses. People asking me for information that I had just given. People giving me wrong recommendations and asking me unnecessary questions. Needless to say that after the third message I had already given all the required details to find and solve the problem.

There are too many other options in the market to suffer through the idiocy of this company. Find an alternative solution like Venmo. My account was hijacked and the process I went through to solve the problem made me decide to close my account.

I tried to call the Canadian support around 8 pm PST these few days. Horrible. Never get thru just kept holding! The system not like eBay have a call back feature or at least state the wait time. I called on Friday night and wait until 9 pm after still holding. Same thing tonight, I was calling in around 7:50 pm but kept holding until 9:05 pm, not able to talk to a real person. Just wasted my time to hold, getting very frustrated with PayPal now.

I tried to send $350 from my bank to PayPal account, starting April 22. Really needed it done asap. Still ‘pending’ Mon afternoon, called the bank and PayPal many times, each claiming the other is responsible. Last call Tues, a PayPal man told me I’d get the money in two days. Nothing. Last call on Fri I finally was told you can’t use your debit card to do it. My PayPal debit card # ONLY is used when I look at my account. Why didn’t all the agents I talked to earlier tell me that?!? Very frustrating and unprofessional. Worst of all, it cost $72 in bank fees. I live on disability and can’t afford that. Train employees on this matter.

I am disputing a credit charge from PayPal in the amount of $5,248.81 CAD, which is included on my statement dated. On August 10, 2017, I ordered a Website company from a seller paypal@kbmwebdesign.com; I received an email the same day that confirmed my order in the amount above. I was also told that I would receive the merchandise within two to four weeks. However, I never received the merchandise. Within that time period and to this date December 4, 2017. I have never received anything as per my purchase. I contacted Mark via email and phone, and was told that my the PayPal funds were not accessible for 6 months and therefore could not refund back to the buyer the original amount of $5,248.81 CAD. I actually was allowed through Teamviewer to access the account attempt to refund and found the seller was telling the truth based on PayPal freezing the funds and not able to refund the payment back to the buyer.

I am writing this to let you know the disappointing and how unprofessional PayPal Dispute team is. After calling them over 20 - 30 times in 2 weeks. I feel like they are playing tricks on me and being completely ridiculous. I am shocked at how unprofessional they were at treating customers. They say they would call but never did, take things out of context, made an uninformed judgment, and refused to correct their initial uninformed judgment after all the hard evidence I've provided. At first they took the word "quality" in my dispute submission out of context, proceed to use it as a way to dodge my case, told me they can't help me because it's a quality issue although its clearly not, then they told me that my evidence is not strong enough because it's not black and white, after I provided the black and white evidence, they're saying they can't help me because it’s a personalized service and they don't cover that.

They now have these ridiculously long waiting periods for your payments to clear and become available on their system, 21 days. Not to mention any subsequent delays to transfer your available funds to your bank account. They are making money off of our money and they are not making a secret of it. I have had a PayPal account for at least a decade. I opened up two more for other businesses enterprises that I have. As it was explained to me, the newness of this account is the reason for the hold on my funds. I will not be using them again, because any benefit I hoped to obtain is negated by the lag in receiving my funds.

Yes PayPal used to be a good to deal with, but now I guess the got ready or going down as many of "empires". Here are many people who just don't like to be scammed, same as I am. So there is a new payment system coming soon. It will be www.paygama.com. This system will bypass all PayPal's and other money processors' scam and dishonesty.

Paypal is the most inconvenient way to make a transaction, either purchase or sell. Their customer service is always busy and put you on hold for at least 30 min. After a long hold, you will be very frustrated talking to uneducated agents. This company must be evaluated by Business Bureau institution.

I am an end user customer. I made a purchase which arrived defective and put a chargeback on my AX card on 4/8. The vendor, Plaza Watches and I finally got on the same page and they agreed to fix the product. They said I needed to remove the chargeback in order for them to mail the repaired product back to me. I removed the chargeback and closed the case with AMEX. This was done on 4/15. On 4/18 AX put the monies back into PayPal's account. It has been 7 days now, and numerous calls. PayPal has the money and refuses to forward to vendor. Their customer service does nothing but give me the runaround. They are ripping off the vendor, by not forwarding the money, and I don't get my product.

I had three transaction by scammer and I found out the scammer and stopped third transaction, and report to police for two other transaction having issue, not getting any support from Paypal, only gave me restriction to my account and stop me to doing business. Paypal ruin my business, what should I have to do. Please advise. Thank You.

I purchased item on Etsy paying via PayPal to be protected from fraud. But now since the seller did not send me what I paid for, PayPal is refusing to refund the monies paid for the item that I sent back. I have been going back and forth with them and the seller. The seller told me that he refuses the package because he refusing to pay for customs telling me that I should have shipped it back via FedEx or DHL to avoid paying for customs. Shipping with those companies would have cost me 3 times more than it cost to ship Via USPS. Now I have contacted PayPal on numerous occasions, telling them what the seller have said but they are refusing to help me. They said because USPS website still shows that it is in transit they will not refund all of the monies paid.

This may seem petty but it's just one in a long line of issues I have with PayPal. I sold an item for just £150 more than 2 weeks ago. Buyer paid and collected the item almost immediately but PayPal, in their 'wisdom' decide to withhold the funds for 3 weeks. In the meantime they take their £6 plus fees and eBay also invoice me for the selling activity which needs paying before my funds are released. £150 x many thousands of customers x 3 weeks adds up to an awful lot of bank interest they are gaining (even in these times of low interest rates) by withholding funds under various guises. Frankly, I am disgusted with their attitude towards customers, their poor customer service and how difficult they make it to contact them. If there was an alternative when using eBay (suggestions please), I would surely take it.

They are very good at giving no response for the issues. I don't understand why people use and trust PayPal at all? It is taking very long time to resolve things that goes wrong, which is totally wrong.

I had a transaction on a "guest account" I did not make. Reported in Am to bank, eBay and PayPal to stop when I saw it in the middle of the night. Package came 3 days later and was sent secure not open to merchant within an hour and insured by UPS in a separate box. eBay giving tracking. Vendor has and can't close transaction because PayPal says it customer is bank. Also security both PayPal and eBay have confirm hack for initial transaction. Bank was told by PayPal a package came going it's unopened, returned not bought by me. Have vendor electronic communications of him asking to recharge as he has product and again he is told they are fighting recharge and cannot pay him. I called and said I am charged the money with PayPal so let's resolve and told their customer is Chase and I have not claim. Chase with all the information does nothing. We can.

PayPal let someone as a “guest account” buy some items with my Chase CC. Of course after an investigation concluded that is was nothing to reverse in my favor because Paypal let that transaction go through. So called PP again and no one take the time to let me know who did it and how? So PP screwed me???

Wallace Distributing LLC purchased a product from Alibaba.com. The Alibaba seller requested I pay for the product via PayPal. Upon receiving the product the product was broken and defective. I submitted a dispute with PayPal. I provided pictures and proof of the defective product. PayPal closed the case and did not refund my money. I want my money back. Item not as described Apr 15, 2018 $1,850.00.

Please help to solve problem with dispute refund/return item 14k yellow gold citrine ring size 8 5.9g total weight. Cost total $144.99. Reason for return I sent to the seller on the March 26, 2018. Request was declined at the same day. "I am so sorry, need to return the ring. It is too... Loose for my finger. Fall down from finger also, it looks much bigger stones than on the pictures and also stones looks rough like made in garage and ugly... Thank you for your time." The seller declined the return request.

Filed a claim with PayPal against a seller that was practicing blatantly fraudulent and irresponsible business practices. Seller wouldn’t accept a return and PayPal said claim could take 30 days to investigate. Two weeks later I get an PayPal email that claim was “closed due to lack of response from me”. Apparently PayPal had sent emails that I could return the item but went to my spam folder (which is very strange as I get ALL PayPal emails) but could not re-open the claim. Their “policy” does not allow a claim to be reopened so I’m stuck with no refund. PayPal Support rep hung up on me! Feel this was mishandled and a very punitive and unfair policy by PayPal. I never received the emails asking for me to return the item!! But of course I DO get the email that says they’re closing my claim in my inbox. VERY FRUSTRATING. PayPal rep even admitted they have this happen all the time.

About 2 years ago Paypal decided to limit my account, I tried to resolve the issue with no success. About a year ago they decided to close my account and they will send me an email with directions to refund my balance within 180 days, which didn't happen. N.B. The closer of my account was probably due to my country "Egypt". My balance is about $35 (which is not a big deal), however I hate to be cheated. The only transaction I made using PayPal was a deposit of that amount.

I recently attempted to complete an online order with a merchant who uses PayPal. I experienced a glitch between their site and my own. Next, after an hour of wasted time, I decided to change my primary bank account. Then I was met with an account shut off. PayPal already has several of my credit cards verified. They were requiring proof of a picture ID. Seriously? This company is scum. They cannot be contacted by any normal means, even with email. Pure junk.

I recently sold a vehicle on eBay and the purchaser sent me a hefty deposit as down payment as required on eBay. I went to remove the funds. Was on hold so PayPal told me eBay had to lift the restrictions and they did but PayPal won’t give me my money now. When I called them, they said I have to wait even longer now. Are they that broke they have to hold my money? Purchaser already has had the car for over two weeks and left me great feedback and I’m still waiting on my money that is owed to me!!!

PayPal could get away with murder. I can't seem to get a straight answer out of anyone. No names to talk to. Just departments and artificial responses. We were scammed. It involved other people's credit cards who were also scammed. They will not talk to us, they drop calls, give me several options which put me back to square one. I think the government should get involved in having PayPal be more responsible for the scams that occur. We have spent months and months trying to get a straight answer out of them. What a cowardly company.

PayPal has my bank account and my credit card information, but they won't let me withdraw more than $1000 per month. They want my social security #, which I will not give them and they want 2 to 3 days to verify my American Express which they have had for weeks. Bottom line they have my money and won't let me withdraw it, they're using it for several more days, when I could be earning interest and invest it. Boils down to a very poor policy that is intended to create barriers to get your money. They could charge my credit card a thousand dollars and then credit it back in seconds, instead they have this extremely poor and one-sided policy to hold your funds longer, so they can make use of it. With enough customers or rather suckers, this adds up to huge amounts of money that PayPal can use at our expense.