PayPal Reviews

I've been a loyal PayPal Verified Customer for years now and I've been following rules and regulations! My girlfriend got restricted and they linked me to her just because I gave her access to my internet. Least that's what I know for now! I called customer service and I told them I have the right to give internet access to my family/friends! Whatever they do whether it's social media or PayPal or shopping is NOT my responsibility! As long as they're NOT doing anything illegal using my internet then I'm fine with them using it! PayPal headquarters got involved and said that I'm restricted for security issues and for the linking of accounts and that it won't be lifted. I told them I've done NOTHING wrong and I deserve to know why this is being done to me because I only have TWO accounts and my accounts always has my SSN and Bank information as those 2 are personal and confidential info that no one knows but me!

I recently opened up a PayPal account last week, linked to my new eBay store. I sold 4 things within 24 hrs and paypal limited my account for no reason. I called to get the limitation off and the nice rep lifted the limitation, after all I didn't even have access to the money and I still don't. I shipped the product the next day after purchase. The item was delivered on Friday June 2 and I made sure to get signature confirmation from buyer in case he says he didn't receive it. The following day they limited my account, again for no reason. I called today and they said, "You're a new seller so there are risks involved", but I am only selling stuff from my college dorm, I'm not becoming a full time seller. He said that the limitation is final!!! WTF... You just went from 0 to 100 really quick. I also feel discriminated upon. I hate this company!

Limited my account for no valid reason and they refuse to give one. Appeals refused and also no reason given. They refuse to take into account my good customer reviews or anything. Be careful using these as at anytime they will just limited your account and hold funds. I would suggest other card processors.

Well, after not doing business, with eBay, because a conflict of interest, owning PayPal. I have been burn more times than I want to say. I came back thinking is better??? Not! I sold item. I entered the tracking number, and still after 10 days, I still not receiving my money back. Please don't sell, anything on eBay, and request for PayPal, to be off, not allowed to do business with eBay. Otherwise, say goodbye to your item and money. You, will lose all!!!

Another disgusting scam by a company that you would think you could trust. The purchase protection plan guarantees all purchases; wherein the order doesn't match the description, PayPal will reimburse the full cost of the purchase plus shipping. We purchased two wrought iron doors from another scam operator titled West Iron Manufacturers out of Van Nuys, California. After several months of lies in addition to having PayPal talk us out of canceling the purchase initially "because this seller is not a person to be worried about" we were sent one iron door that won't close and didn't include the glass panels. The other door was an entirely different iron door that doesn't match the other door in any fashion. The crook in California actually had the nerve to simply say "fight it out with PayPal" instead of trying to remediate the errors.

Someone opened an account with PayPal using my email address. I contacted PayPal by phone. After waiting 5 minutes I talked to someone who took my info, examined the account, and passed me on to another department. After waiting 15 minutes I had to give this person the same information I gave the last person. After talking to this person he wanted to tell me what I could do on PayPal's website to fix the problem. I don't have a PayPal account. This is a PayPal problem. They need to fix it. I don't work for them. They don't pay me to fix their problems. And this account has been active for at least 15 - 20 years. They are obviously not interested in Security.

PayPal recklessly keeps electronically debiting my bank account for $15.36. I don't know where the charge came from but they won't stop. The bank can't help me because it's electronic transfer... I'm helpless. The only response I received from PayPal was they were updating their systems and it was a mistake. They will not take responsibility or even tell me what this charge is for. I have money in my PayPal account and my preferred payment method but they just keep costing me nag fees. I'm having health issues now and pretty much giving up. If you want to support a company who runs their business this way keep using them. It's just a matter of time before you're affected by their incompetence.

Item of 'Back Brace' made through PayPal. Item never even shipped. Not able to get any refund. CASE ID: ** with PayPal. Transaction ID: ** PayPal. I am writing this letter because I could not get any link for continuation of my claim for refund. I received a communication from the seller on 24th May 2017 quoting a shipping ID No: **. I tried to track this item for the last two days with negative message from 17Track All-In-One Package Tracking stating that Item not found at this moment, if necessary verify with the package sender and check back later.

I purchased on eBay in item in UK on my eBay account. After receiving a confirmation price converted to Australian dollars of $2340.80, I confirmed the purchase. Upon checking my visa card the amount of $1448.67 was deducted from my bank the difference being $107.87. I called PayPal in US and they informed me that they charge different rates from bank and that it was an extra 4%. That's okay. If had know this charge I would not have purchased this item using this process.

I am experiencing extreme frustration with PayPal. I have made purchases through eBay, and PayPal is refusing to pay the sellers for items I have won via auctions when they have deducted the monies from my bank account. PayPal is stating that I have had a high usage of my account and are now DEMANDING a copy of my driver's license, utility bill, bank account statements and my credit card statements. This is after having an account since 2006, the items are being sent to my home address and I have called them from my cellphone, the phone number they have on record since 2006 and they have my social security number which all makes my account verifiable.

I'm so exhausted at this point. But what I do know having pics of damaged product received, emails from the seller stating they would refund the money as well as 4 month long wait with PayPal credit, I am still out my money. Then every time I wait up to an hour or more to talk to a rep they tell you a different story. Once you hit a supervisor it is like a bad timeshare scam. He beats you up with words to make you feel worthless. What is going on and how are they not shut down?

I like others complaining here have the same problem. I am a small business owner and sell through eBay and everyone pays through PayPal. They have to my count frozen for no apparent reason over 20,000 in each account. I have satisfied all and any complaints, and I am owed money from customers not the other way around but they say they can do what they want with my money no matter what. Is there way that we can all get together and have a class action lawsuit.

If you sell. Never use PayPal. Never accept it. PayPal debited my account over items delivered and even signed for by the buyer. Almost $4,000 altogether. The buyers always get to keep the item. It doesn't matter what evidence you offer. They will even go so far as to say the evidence you offered can't be recognized because it's possible to doctor documents. Well what's the point of requesting the evidence then? Your account will go negative and they will refuse to help you and act dumb until you give up. Then they will send collection agencies after you.

Purchased 2 PayPal My Cash Cards May 15th 2017 to add fund to account to pay bills online. Purchase went through fine. Went home, entered PIN numbers, kept coming up ERROR; would not allow. Contacted PayPal; only to be transferred a numerous times; with no resolution; only then being told these cards were discontinued May 8th/9th; that I needed to make copies of cards purchased, my ID, utility bill, along with purchase receipt. I suggested as it was on PayPal not informing stores or customers the discontinued cards, I should be able to return them for my refund. PayPal only said "yes, go try, if the store will allow." I did just that; store was very willing to refund; the problem was they could not at the register, PayPal had deactivated, and rejected for refund. Phoned PayPal directly from the store; store person also spoke with them; as the store was NEVER notified of the discontinuance either.

I've been using PayPal for almost a year now. Just recently I filed a dispute claim. The seller was supposed to sell me some vintage watches (as stated on the PayPal invoice). Instead I received a controlled substance (medicine that is not allowed to be shipped, like narcotics). I informed PayPal and wanted my money back. They then informed me to ship it back to the seller. I have 2 issues with this. I have to pay to ship the wrong product back, and it's illegal for me to send them back! I sent them proof after proof and they still were not happy. They told me that I had to contact a government agency to make the complaint. So I made a complaint with the US Postal Inspection Service and that was not good enough. Then I filed a complaint with the US Department of Justice Drug Enforcement Service and that STILL was not good enough.

I bought a storage rack on eBay and found the package at my door, badly damaged. I immediately took pictures and sent them to the seller. Opened a complaint with eBay the next morning. I was made responsible for pick up cost which I did not feel responsible for. Item was posted as new not, new ¨other¨. No pictures of the damaged box. eBay and seller were taking their time so I called PayPal informing them about the problem, was asking for advice. They said to talk with eBay and connected me with eBay resolution center. PayPal never informed me that by talking to them they automatically take over. What that means... Different policies than eBay. No buyer protection. They don't care about damaged packages, I now need to pay full shipping and pick up fee, which is about $100.

Without complaining about their ridiculous fees that have been tacked on to every eBay sale, I can say, with confidence, that I will never use PayPal again. Not only is my email address signed up for another user and apparently this is okay (even though my friends could easily make the mistake of typing my email address in for payment), but the email I created specifically to use PayPal was locked for NO REASON (confirmed by PayPal's garbage customer service after a ridiculous hold time).

It is very horrible service I DO NOT Recommend PayPal to anybody. First I sell one item by eBay then the item arrive and I also add the tracking number by the website, after the other person receive the item they make me wait til 10 days to get the money available on my account so they hold my money. After that I request to transfer my money to my bank account. They make me wait 5 days and I receive an email that said "your money cannot by transfer." That's horrible.

I've have used PayPal for year on eBay and in North America with no problems and no need to use the policy. On online store in Hong Kong accepting PayPal advertised a(n) 100% refund on return shipping cost in "perfect PayPal policy." Returning the defective product resulted in a total loss of the cost of the item as well as the shipping. The process cuts the customer out and dictates the terms, which I followed. However, they were not communicative or interested in store misrepresenting their brand. My credit card itself has a better buyer protection against store selling the same defective products repeatedly. I view PayPal fee structure to be kickbacks. I will not use this service anymore.

I sell pond liner and have for many years. I have had a PayPal account since they opened up many years ago. I sold pond liner to a customer who has purchased other liner from me before. When he received the new custom liner he called and said, "I think it has a hole in it." It either does, or does not! I told him to take a photo of the liner and send it, then I would look at the problem he could not seem to describe. I will also say there is a language difference here so all of this conversation was done via text, he in CA and me in WA. I asked for the photo 3 times and also explained that if there was a hole in it he would need to return it to the manufacturer and we would refund his money if they determined it was a factory defect. Somehow, I got the feeling he was scamming me but I thought I had handled this very professionally. I don't get complaints, nor have I had one in 17 years.

I paid for a Samsung Gear 2 watch March 23, 2017 thru PayPal. I sent the watch back April 6, 2017 and it was received April 10, 2017. I put in a dispute more than once trying to get my money back. Needless to say I haven't received my money. PayPal need to retrain their staff. I paid 295.60 for the watch. PayPal suck.

Sold a puppy to Ruthie. She sign my contract. Give her 3 days to take to veterinary see if he was sick. He was playing, eating, nothing wrong with him. She never call me or showed me a veterinary report. She broke the contract. 4 week later call say he was sick. She must have done something to him. Now PayPal give her all my money back and I don't have the puppy. Don't ever sell anything thru PayPal. They will steal your money.

PayPal will hold your money, even when they acknowledge it is in your account, then blame you for checking your account so many times to see what the hold-up is. Repeated attempts to withdraw or transfer your PayPal money, they will say, looks like fraud, they say. Even you enter your info 100 percent correctly, you might get an error message. Then, when you wait a while and try again, they can then say "multiple attempts" and deny you access. PayPal is definitely NOT dependable. You might find yourself in big trouble if you go off on vacation and find yourself in this situation. I wish the FTC would further investigate this and start a Class Action Lawsuit. PayPal is making money off of your withheld money and then blaming you on top of that!

My business brings in over $150,000 yr. Just recently I had a customer purchase over $767.00 from me, then decided to do a chargeback after they received the goods. I ship out with my PayPal merchant account, so automatically the tracking number is attached to every single transaction. PayPal took all my money from my account within two days! And a ghostly charge of $33.45 and 5 $20.00 charge back fees for the one customer! I tried to call them (PayPal) to speak to the chargeback dept only to be on hold for hours! They will not answer my call, then disconnect me. I called back again, to just get a business rep to have them tell me, "Oh well sorry".

After 3 days of trying to reach customer service to help me and not having success, I tried something different: on the menu I asked for closing the account, I didn't have to wait long to have someone helping me about it. Then I closed it.

I have been using PayPal for 3 months to transfer funds to my landlord for my rent. In April 2017 I transferred money from my bank account to Paypal on April 1, 2017, in which my money was deducted that same day, April 1, 2017 and by April 5, 2017 it was still not showing on my PayPal account. Meaning that my money was sitting in their bank collecting interest along with the millions of other suckers' money making about 1.5% interest. I work in finance and I do know how these transactions work. I called and advised them that my money for my rent needed to be either deposited instantly on my PayPal account or I was calling my attorney.

I recently complained about eBay and PayPal. Now they gave me a poor seller rating and freeze my money. I have forty positives, no negatives and no neutral. All the customers love me. Shipped on time. After I wrote prior review about them, they gave me eBay's opinion on my performance. It doesn't reflect the facts. This is bizarre. And they freeze my money even though all customers have product and happy. My monthly review of them is F. They wouldn't do this face to face, the sleazy, no life workers they are. And if President of company has a problem you can contact me too. Theft by deception. I tell as it is. You're the puppet. No puppet here.

Their buyer protection is unfair to the seller. Even if you provide emails proving you sold the item regardless if it is "tangible" or not, they always favor in the buyer's cardholder and will put your account into the negative. I sold an online account for a game to someone and have all records of our conversation right down to our goodbyes.

I recently had an extremely horrible experience with Paypal. I have made a purchase on eBay with an item worth almost $400. The tracking information from USPS showed that the package was delivered "at front porch" at 5 pm on a Saturday evening. We have never received the package though. We then contacted the local post office and two days after was informed that the package was permanently lost. Together with other proofs, we forwarded the email to Paypal to dispute the charge since the order had never arrived at us, we were treated very rudely by the customer representative and his supervisor with a British accent. We were told that although the front porch is a public area, the package is considered to be delivered to us and no refund is granted. We would have to suffer the loss all by ourselves and there was nothing they could do about it.

PAYPAL IS LIKE A BIGTIME SWINDLER - Calling the attention of the PAYPAL MANAGEMENT. For the past few months (almost a year) we've been waiting for you to uplift the threshold - you ask so many requirements and everything is perfect but until now you still keep holding our money worth almost $3000 USD. As you can see they are always saying that they will come back to you within 2 to 3 days but it took almost a year already but still it's the same.

I ordered a product and selected Paypal for payment. The money was supposed to come from my debit card as it has for years and years. It just so happened that I had a cash balance at Paypal. An option appeared to take it from the cash balance. I opted NOT to have it withdrawn. Today I see that they took the money from that balance. The customer service rep confirmed that I opted NOT to have the $$ withdrawn. He said that's the policy regardless. Further I read that if I cancel my order I have to wait 30 days to get my cash back. Come on!! This is fraudulent behavior on Paypal's side.

My sole income is selling on eBay and funds are held in my PayPal account. I have been selling for at least two years and never had a problem with eBay or PayPal until February 2017. All of a sudden PayPal started holding funds for items that were purchased from me and paid through PayPal. I need these funds to support myself and to pay for eBay fees and shipping cost - I offer free shipping. They have done this 4x in the last 2 months. This is a huge hardship especially when they tell me I have to ship the item out and then wait 3 days after the buyer has received items before funds are released.

It seems that money goes into PayPal pretty damn easy. Getting money out another story. Always a holdup, always stalling. Bank information matches perfectly still had to wait a week for a bank transfer. Thanks a lot, PayPal. Can't wait till a better service comes and puts them out of business.

Worse business ever. I mean there's no way to get a balance off your PayPal unless an old card. My card had expired. When doing a dispute they believe the seller but If the seller don't respond then the dispute in your favor.

I sold iTunes gift cards worth of 300 dollars on eBay. The buyer told me to send iTunes codes through message since he needed the codes asap so I did. After the buyer thanked me for sending the codes, the buyer disputed an unauthorized charge on PayPal. I shipped the physical gift cards to the buyer so I could provide tracking number as a proof. Nothing helped me to get back my money from the buyer. PayPal decided to side the fraudster.

I purchase at Abercrombie & Fitch. Was 472.81$ 12 pieces (February 23, 2017). I return 2 pieces for the value 85.39$ and the second 41.73$ (March 03, 2017). When I trying to return the 9 pieces remaining, the screen display of the store deceived that PayPal did not accept the return (March 04, 2017). I travel to Europe, march 5. I return to Miami march 20, 2017. I ship the 9 pieces remaining by mail. Abercrombie & Fitch returns the 345.69 march 29/2017. Paypal affirms that they returned me the money on February 23, 2017. This is not true. That day I make the purchase. I have proof. I have proof of all this. Credit card statement, Abercrombie & Fitch purchase history. Everything. Samantha from Abercrombie & fitch only answers email after 2 days. And that they cannot do anything. Paypal do not know and do not want to know. Citibank every day I send you 1 email. Nobody answers me. Where are my $345.69?

It appears that for the past 6 months, it has been more and more difficult to deal with PayPal. I'm very dissatisfied with the experience I have been having lately. They already destroyed one of my other accounts by refunding someone for returning an item they had for over 4 months. Buyer sent me back a water damaged phone but they got a full refund and I got screwed. After many escalations... Nothing... No consideration that I have been with PayPal for a very long time.

I allowed a counseling client to use a credit card to pay me through PayPal. Not only did PayPal charge ME over $50 for this transaction, they also are also withholding almost $500 because of a $1000 limit, an arbitrary rule (which I never recall seeing in their TOS). I was then offered the chance to get the balance ONLY if I give my social security number--no way! I suppose I will have to wait 30 days to get the money that was paid to me. As soon as that happens, I will be canceling my association with Paypal and even perhaps, seeking an attorney. Doing business with them has cost ME a lot of money.

I have used eBay and PayPal for years but never again. PayPal have held my money received from a sale of $975 for a month for no good reason at all. The buyer came to my residence picked up the merchandise (furniture) wood church pews. Like the pews, loaded them in his trailer, and submit payment immediately. I contact PayPal a week later as to the reason why my Funds are on Hold and they tell me to protect the buyer's interest. I said, "Protect the buyer interest?" There is no place on earth that sell used merchandise and give the buyer a month to change their mind and return the merchandise.

PayPal suddenly essentially blocked "permanently" my account because I listed for sale an over the counter vitamin (folic acid) on eBay! I am a loyal customer, very respectful to the regulations since 2006. They could have warned me if something they think is not according to the rules. But permanent banning of a customer, essentially blocking him out of eBay too with no warning? This is good business practice? Does anyone have experience over this and can help? I am issuing complaints in any organization I can find and share this on Facebook, Twitter and all the relevant forums. I still can't believe PayPal's practice of sudden death with no warning whatsoever and no previous problems of any sort.

I've been a user of PayPal for years. Until today, when I found out firsthand what happens if you link your bank account. I had a small balance owing for PayPal, under $10, and as I was waiting to get paid I knew I might get an NSF fee if they tried to take out the money before payday but instead of taking the balance out in one transaction they did it in FOUR different transactions of $1.39 each, and two of $6.99, all in the same day! I was hit with SIX NSF FEES IN ONE DAY, all for the same PayPal account. It has cost me almost $300 in overdraft fees!!! Do NOT use PayPal. They're a bunch of crooks that will completely screw you over. I am never, ever, ever using them again.

I am finding PayPal impossible to contact! I'm afraid that my account has been breached and PayPal will not respond. An online vendor may have my PayPal account info and PayPal will not confirm or deny my inquiries.

So my boss recently got cancer and had surgery and could not deliver my check to me because he was unable to travel so I told him he could just deposit the money onto my frequently used PayPal debit card. And just as PayPal decided to update their system and it ** one of my accounts up making me unable to withdraw or even transfer my money which was 2 week of pay to save my boss the hassle of trying to get next week's check to me as well. Well that was 2 and a half weeks ago. The first 4 to 5 days they just kept telling me that it's a issue with their system and they are working on it and to just keep trying. Day six they told me that the issue is fixed and it was not. And refused to do anything, wouldn't transfer it to a bank account or my girlfriend's PayPal.

I recently opened a new eBay account and PayPal account. My brother needed to pay some guys that did some work for his company out of town and asked that I take care of it for him since it was just outside of Nashville and I was here in the City. He sent $650 to me to pass on to them. It got hung up in my account after I received notices I needed to "validate" my account information. I uploaded my Tennessee State DL along with utility bills in my name and I was told they could not validate my Tennessee DL. I spoke with Teresa (employee #**) telling her I was shocked. I have had that license for 25 years and asked her what was their methodology for validating? She replied, "It's proprietary." Obviously, was very unhappy and quite frankly upset.

Bought my card in October and attempted to activate it. They never sent me the actual card after several months so I called to find out where it was. They finally sent it out. Meanwhile, they depleted all of the funds I had put on the card with monthly service fees since October. How can they charge you a service fee when the card isn't even activated yet? I finally got my card in April and now there are no funds available when I put funds on it to begin with. This is total BS. Beware of buying these STUPID PAYPAL DEBIT CARDS! It's all a sham!!! They wait months to give you your card and drain it of funds before you ever receive it or get a chance to spend the money you put on it.

I've been a PayPal user since 1999. A couple months ago, I purchased a set of earrings from Guess online by using a credit card through PayPal. The earrings arrived damaged. I went through the usual Guess return procedure, got a label from them, returned the earrings, and then a month went by without a refund. When I called Guess they were unhelpful and their email replies always said "we haven't received the return yet", though the USPS tracking number showed they had been received 24 days earlier. Tired of getting the runaround, I went through PayPal's buyer protection forms and explained the situation, and gave them the tracking number showing the return was received. Guess responded back saying they hadn't gotten it yet. Neither Guess nor I requested the complaint be closed, but PayPal immediately CLOSED my complaint and told me I couldn't reopen it.

I first called PayPal on March 27 2017 to ask for my 2012 statements for September through December. I have now called them 8 times, I have spoken to 5 managers *Cait, Ariel, Lynn, Chris, Amber, Robert* When I first called for my statements, they said they would have them right over to me. The woman actually downloaded my statements to her computer and sent them out that very day. Well, there was nothing attached to the email. So, I called back. They said they would send it out again, could take up to 48 hours because it was a big download. They sent out a second email with nothing attached.

Purchased a "Magnetic Phone Cable" from a company and they required using PayPal to make payment. Little did I know this was a Canadian based company. The "item" arrived almost 2 months later (40+ days late). It was nothing like described and the packaging was destroyed. I requested a refund directly and got no response from the seller. I created a dispute with PayPal and after a very long wait was instructed to ship the item back to the seller at MY cost. Returning an item to Canada costs over $40 using standard shipping methods from either FedEx or USPS. PayPal provides no protection against scammers like this and they provide no resolution support. You cannot contact them directly or have issues escalated beyond automated drone support.

I booked an airport taxi and paid through PayPal. The taxi did not turn up and I contacted the service provider through PayPal. I got an abusive reply accusing me of fraud. It was all a bit weird and I emailed and spoke multiple times to PayPal to arrange a refund as the service provider did not even acknowledge the transaction. They were not at all interested in finding out what happened or resolving the issue. The emails advised me to escalate the claim, but the website would not allow it. The customer service would just transfer me between claims and fraud departments and steadfastly refuse even to listen to me. It was an absolute waste of my time. I had to contact my credit card provider who promptly refunded me. DO NOT USE PAYPAL AS THEY WOULD NOT PROTECT YOU AGAINST FRAUD. Use credit cards instead.

My son sold a MAC computer using PayPal. It was in excellent condition and we sent in the original box. He answered all the buyer's questions. The buyer purchased the laptop. That was in December. In February the money was withdrawn from his checking account because the buyer decided they did not want it or was what they thought it would be, even after my son and I answered all their questions. Finally after talking with several people the account was in review status and the money went back into his account.

PayPal is not run by any set of geniuses, they are just common crooks. They do not employ any folk whom are super intelligent. They are only crooks doing typical business, within the United States Of America. Please, look around, and take note.

After being put on hold for 22 minutes or so you get someone that speaks proper English from the 1800s in Bangladesh. They read off a script and you accomplish nothing. They then put you on hold for someone else another 15-20 minutes. They pick up and still can't understand them, they are in Phillipines. You still can't get an answer to your question. This goes on for days and days and days...

There is a reason that some companies only accept PayPal. It is because PayPal will help them steal your money. I ordered items online and used PayPal to pay the merchant. The items were never delivered and PayPal accepts the merchant's word that they were. PayPal refuses to provide me with delivery date or tracking information so I am out my purchase price. DON'T USE PAYPAL!!!

Customer (buyer) files a non delivered case with eBay. PayPal immediately holds my funds for up to one month. Zero interest is paid on MY HELD MONEY. PayPal has access to the funds that belong either to me or to my buyer. WHERE is the interest money going? Small amount, granted, but, over the course of a month with thousands of individuals having their funds "held," PayPal makes a tidy sum... I would like to see justice on this evil, unscrupulous empire...

PayPal is an ok company to use if you do a lot of online shopping. You can deposit money into your online PayPal account and then use it, so your bank card information remains secure. Now for using PayPal for business (accepting payments from clients), I don't like them at all. They will hold the funds for 24-48 hours for no reason at all. They did it to me and said it was a "random audit", random my **! They put a hold on the funds, so I couldn't decide whether to provide the service to the client or not, because I couldn't get my payment.

PayPal is a good tool to use when paying online purchases but the customer service suck! Replied back to PayPal. “Then your process is does not benefit your client. Closing the claim without additional note from either party is not acceptable. Claims should not be closed unless either parties agreed and accepted.” Now you tell me what the purpose of opening a claim if PayPal does not even try to get the root cause of the issue. Again this type of service is not acceptable and this will go viral.

PayPal held funds from a client for weeks without telling me the next steps I needed to take to get the funds released. When I called, they told me the next steps which will take days to implement. I can't believe they're taking a huge cut of my hard earned money to withhold my funds. I'm deleting my account as soon as they finally pay me. Poorly done!

I was paying off PayPal and clicked the wrong bank. Unable to stop a wrong click. This happened once before in 2009. My bank can not cancel it. PayPal can not cancel the electronic payment. PayPal has asked what improvements can be made in their phone answering service. They are more concerned about their phone numbers to push than having clicked the correct bank. Total failure on PayPal to not have clarity on what bank is being used. They should have a 3 step process to utilizing any monies from an account. Since there are at least that many buttons to push on the phone to reach someone to talk to.

For 3 months PayPal has refused to changed the name on my account. I have uploaded the documents required by the website and by the PayPal reps I corresponded with. I have explained over and over again the circumstances surrounding the request. They have not once let me speak to a manager. They have not even bothered to assign anyone to follow-up with this case. Over 20 different reps have responded to me, usually with the same boilerplate answer as to which documents I need to upload - ignoring that I have already uploaded them. They have ignored that they are withholding my salary and that I have had to borrow to make ends meet.

I am using PayPal, well... since it exists. It was basically OK until now. But suddenly, when really getting problems, I realize how bad it has become, because it seems there is no user service at all. Some weeks ago, PayPal made me confirm my credit card again, which was already confirmed months ago! They took 3$ from my bank account for that, but the code which appeared on the bill did not work, I had to do it again. The second time worked, but the money from the first time I never got back. To my complaint via form from the PayPal website. I never got an answer.

I love the card readers linked to my iPhone by Bluetooth. That is the ONLY thing I love about PayPal. PayPal were happy for me to set up a business account but they suddenly blocked it and I had £900 in the account. After 50+ emails and phone calls it is still not resolved. I have been waiting 4 weeks with a lot of wrong information and automated emails which has caused a great deal of stress. If it weren't for the card reader and easy way to do transactions, I would tell them where to stick they PayPal Account.

As a small business, we have used PayPal for years on our website, and I use it personally a lot as well. This pertains specifically to the PayPal Here app - the swipe-enabled processing, like Square. They lured me in with slightly lower rates than Square, so I thought it would be good for a backup. Only after using the swiper for a few days of sales, did I become aware that PayPal Here will hold funds for 30 days. So, I sold $4500 worth of product over the weekend, and sent it out the door with customers. I processed these funds on a swiped, with card present processing platform.

Since Dec 24th, I have spent countless hours with PayPal customer service to get the situation resolved. After several hour long phone calls, tickets, escalations, I still have no visibility when I will get my $300 refund. Recently, I have escalated this to the CEO. I need help to fix this issue by increasing the urgency in customer service organization. This is with respect to transaction # **. Net/Net - My buyer has been refunded directly by eBay because PayPal didn't process the refund even after charging my bank account on Dec 24th. It's been 3 months, PayPal still has my money. I still have not seen my refund.

I have only been a customer for a short time. Originally in 2014 and then re-connected in 11/2016. I am a stamp collector and the best place to buy stamps is eBay. And if you shop or sell on eBay you must use PayPal. First off I think that is against the law to have that requirement when both companies are owned by the same person, but that is for another day.

We have used PayPal on our website along with a credit card processor. Paypal decides how much of your money they are going to release rather than releasing your money to you so you can run your business. I went through the process of lifting the limit which they declined and decided they will hold our money for 21 days. When I called to speak with someone about this I was told there is no one who can speak with me because the audit department does not have a customer service department.

Don't pay with PayPal and use credit card instead. Don't pay attention PayPal saying "we got you covered." It's bold lie! You are not covered, I was not covered. I bought the item on eBay, checked out with PayPal and PayPal refused to issue me a refund even though the item was defective! The item was still in return time period, PayPal comes with every excuse to protect its profits, don't checkout with PayPal if you pay more than $15-20. It's too much to lose. Will never use PayPal again!

If you going to call PayPal and ask to speak with a supervisor for an issue sit down relax eat dinner go out and comeback you still going to be on hold. I have been in the retail management for 30 years and never seen anything like PayPal. DO NOT CALL A PAYPAL SUPERVISOR AFTER 8 PM UNLESS YOU WANT TO WAIT AT LEAST 1 HOUR. I ask John one of their employee for a supervisor. I'm still waiting on the phone 3/28/17 at 9:17 PM. WORST CUSTOMER SERVICE EVER!

PayPal doesn't care whether you have a limitation, a family to feed, a home that you need to pay for or your kids. All they care about is using and abusing you whenever they can. When I got limited by them, I tried to call them up and even email them like they insisted, but they denied every chance of communication on their part. Did they help me with my limitation when I needed it? Nope, they refused to. Not only that, they turned my appeal into a permanent no. Now I cannot sell nor have a way to pay the bills.

I ordered the stacking heart bowls but only got one so I wrote the people who make them and told them about the other 2 missing bowls but now PayPal wants to charge me for something I never received! I have called them many times about this matter and transferred 3 times to very rude people! I told them I am not paying for something I never received! I got a email today saying my account past due but the automated call said I have zero balance? I will NEVER do any other business with this sad company!

I am really not happy the way Paypal has replied to my call against my dispute with Tidestore a China company. Paypal customer care manager simply said they cannot help me. They know very well that Tidestore is doing big fraud with so many people every day but still they allow their transactions. Don't believe Paypal they are helping wrong people. Don't use paypal again... Paypal case no: **

I recently attempted to make a payment to a client but made a mistake in specifying the client's PayPal account. As a result the transaction was marked Cancelled on PayPal. A few minutes later, I made the payment to the correct client account. However, both the canceled payment and the actual payment were made to my account on the same day. The resulting double payment in my account resulted in an overdraft NSF charge to my account.

I recently wanted to sell on eBay. eBay requires PayPal to process its payments. PayPal wanted my bank account login/password. When I would not provide that information, it wanted copies of my credit card statement and my bank statement. I tried to delete the bank account and credit card info, but could not. Responses are automated. I have filed complaints at https://www.ftc.gov/ and at http://consumerfinance.gov. The more complaints, the more chances of correcting the situation. File complaints everybody.

While I have not experienced any big problems with Paypal, I must agree that their customer service is lacking and their staff is not always professional. I also have experienced some shadiness, but as the result what else do we have on the same level as a platform to quickly pay and quickly receive payments? When there is a serious competitor to Paypal we will go ahead and use both services. Quite recently I abandoned my FirstData merchant account due to server problems with overcharging and shady activity with the notorious "PCI compliance". My suggestion: swallow your pride and pay via Paypal until serious competitor of Paypal appears on the horizon. While Paypal is a semi-monopoly, they act like one. That's natural. Yet I must note that I never keep more than $500 to $1000 (for more than a month) in my Paypal account and even then I always withdraw the money into my bank account as soon as I accumulate $1000 or less in it.

I paid for an overseas transaction using PayPal thinking it was safe. The website took me to the PayPal screen which asked me what account would I like to charge. I selected my corporate card and clicked submit. It charge my personal bank account instead. I did not have the funds to cover it, so I started incurring fees. I called PayPal and received nothing but condescending attitudes, stating I was the problem, not them. I tried expressing to them that I selected my card and not my bank account but they refused to believe me. I asked them what I could do to stop this, they said to contact the company I purchased from and cancel the transaction. I did and paid with my card. I was told by PayPal that my bank would not be charged.

Using PayPal is a joke if you think they will protect you if something goes wrong. Bought 24 Russian piping tips from a scam website called LightInTheBox (sorry I didn't do more research into the company) and when I received only 1/2 the merchandise, I tried contacting the company but could not because there is no phone number or email. They kept telling me to use my order to resolve but as luck would have it, they have no record of me buying anything and I have no way to contact them at all. I then escalated it to PayPal and lo and behold, they want me to send the merchandise back! It's to CHINA! It will cost more to send back than it was worth! Why should I have to do that? Plus, I can see a LOAD of problems doing that. Even with a tracking number, they can say they never received it and then I would be out MORE money. So I am stuck and will NEVER use PayPal or buy online again.

To set the table I have purchased approx 400 figurines from eBay in the last year and many have broken due to poor packaging. Most problems were resolved at the seller contact level but the remaining issues resulted in probably 300 calls to eBay necessitated by the eBay business model of staffing all levels with offshore CRs who are incapable of doing their jobs and pass on inaccurate information 90% of the time. I reached US CRs three times out of 300 contacts. This set up has been put into place to frustrate callers to the point of making them stop calling. Thus good service is a negative, bad service is the new world order. Recently PayPal has modeled itself on eBay with offshore reps who do not know the fundamentals of their job.

I have been a member on eBay since 2001 and signed up for PayPal at the exact same time I opened my account on eBay 16 years ago. Recently I had an issue with PayPal's transaction processing procedures. I had 2 items in my eBay cart that were from different sellers -- a set of tires from one seller and a set of valve stems from another seller. I clicked on the "Proceed to checkout" button just like I have done many times in the past, I did absolutely everything the same way I have done many times before under the same situation. Funds in my PayPal account would be used first, and then the remainder would be taken from my bank account.

I was shocked at a $25.00 late fee on a $33.00 purchase when I had a $50.00 credit in my account. Worse was the inattentive and rude customer service. I waited on hold through four phone calls adding up to 90 minutes. They would not answer my questions and kept connecting me back to the automated machine. I ended up paying the late fee just to close my account. I cannot believe they want you to give them your bank login and password to add credits to your account. I do not trust this company at all. I have closed my account and recommend that this company is investigated for unfair practices and fees.

Because I did not go thru PayPal to file a dispute, but instead thru my credit card company, PayPal will not accept the refund from the seller. This is totally unacceptable. They are the crooked people I have ever dealt with. I will NEVER pay for anything using PayPal again. This company is nothing but a SCAM. Be careful. Just when you think they are good to use, they screw over you.

Just spent two hours on phone with Paypal - they are holding my money illegally and fraudulently. They say once the tracking shows the products arrive they will release funds in 3 days. They don't. I've had to manually go through 200 items at the cost of countless hours of my time to get my funds released. Have multiple hours of bad customer service recorded and am working on a media story about this. On top of that, they released my account hold 12 days ago and now have placed it back on my account. This is just wrong. The customer service SUPERVISOR told me this morning that he could assure me the hold was ONLY for the one larger transaction and that all of my other TRANSACTIONS would process okay.

I was operating my business just fine, when in October 2016, Paypal had me on the phone and said to me "Mr **, Paypal has made the conscientious decision to ban you from our organization for the rest of your life, you are risky and very dangerous". Before they could hang up I said that what I do is not illegal (I'm stamp dealer). Paypal stated "No Mr. ** it's not illegal, it's immoral." Paypal said in all the years they been open they have never seen anybody do business the way I do. Paypal said that I have this small group of men that give me money, then I take the money and spend it all over the world buying stamps and causing problems. Paypal stated "You moved $185,000 between January 2016 and October 1st 2016 and we don't like the way you did it."

PAYPAL is one of the worst companies in the world to do business with!!! They are even just plain cold and heartless!!! Without going into specific details... I am the VICTIM OF IDENTITY THEFT... I had my identity stolen over 20 years ago by a family member who used that information to open various accounts in my name... to purchase all types of merchandise and even pornographic materials! He hacked into our home cable system and my computer too and used my personal information to order these materials WHILE I WAS AT WORK (DOCUMENTED)! As a result. In 2006, PAYPAL restricted my account for "violating their acceptable use policy... with ABSOLUTELY EXPLANATION OR DOCUMENTATION PROVIDED...

My experience with PayPal was the worst. I had an issue when I did a cashback transaction, so I called PayPal and they told me at first that my money will be refunded, for the double charge. Then they said that they don't do disputes on cashback and I can't get my money back. Now I'm out of $100.50. Wow is that how you conduct business. A lesson learned. People don't ever do business with them.

I've been using PayPal for over 10 years. Now I hate them for so many reasons. Been with PayPal because of selling on eBay. If I had it to do over again I definitely would not choose PayPal. Switching to another processor and closing my PayPal account right now. Been facing many problems but I am gonna explain here my very obvious and recent problem. I ordered 1000 pcs from China but long story short I lose my confident because of couple of reasons then had to cancel order... and the seller didn't responded to refund for sample cost 75$ then I filed dispute on Paypal but I just received email that my case is denied.

I realize many people are selling fake gold bars on eBay. With that said, I have a receipt from the real and legitimate company I purchased my gold bars from. One buyer on ebay "windmatic" purchased two gold bars from me. He left positive feedback and was happy with his purchases. A month and a half later he asks for his money back and says the bars are fake? Ebay denied his claim so he runs and cries to paypal. PayPal refunded his money even though he never had the bars tested to see if they were real or not. Second he admitted to buying several gold bars from other sellers. So what does he do, he sends back two fake gold bars, keeps the real ones I sold him and now he gets double his money back. Paypal are a bunch of crooks. I send them a picture of the receipt and everything but they did not care. Do not use paypal for anything, if you do be prepared to lose all your money.

PayPal are now placing funds on hold retroactively. Meaning that monies you have already received and in my instance, shipment delivered 24 hours earlier, and the buyer has not filed a return request nor disputed the transaction, PayPal are placing a HOLD on the funds, effectively, causing your account to go into the negative. What this means is that when they do release funds they have previously held, often from a different sale, when they release these funds, PayPal STEAL them back based on the false negative. I have no idea how we are supposed to check what PayPal are telling us? How do we prove that they are telling us the truth, since there NEVER was a hold until 2-4 weeks after the fact, and the buyer has already received their order?

It has been over nine days since an amount of monies was sent via a refund back to my PayPal account. It has sat in the pending stage since. I have contacted PayPal on four occasions inquiring as to why the monies have not entered my account. Each time I am told they are aware of the problem, admit that the monies are pending but say that an issue has arisen at their end and are looking into it. Payment has been promised but when!!? Most certainly I feel I am being given the runaround. I have been told that my details have been added to the list!? (WHAT LIST?) Regarding this particular issue they are trying to resolve at their end. I have been assured that I will receive my refund but again when?!

I've been a seller on eBay since 2014, therefore I've had to deal with PayPal. Recently PayPal took shipping costs that had previously been paid. $25 dollars worth of shipping that had been paid, processed and used two weeks prior. I contacted PayPal via phone. After telling my story to three separate PayPal reps, I was transferred to eBay as PayPal Resolution Center rep explained that it was eBay's error. However, after close examination by eBay, it was found that they played no part in the error. So I was referred back to PayPal, where the nightmare only became more intense.

PayPal destroyed my sales opportunity by their holds & reserves - I have had a PayPal account for several years, have maintained the account very well. I also am an eBay seller, have several hundred 100% positive reviews. Recently after a lot of effort I booked a sales for $7600. Happy and ecstatic. This was a much needed order and business after several months of erratic ordering. I visited my PayPal account, and they had put a 21 days hold on the funds. I called PayPal and asked them to release a partial so we can prepay for shipping and labor to prepare the item. Well not only did they not release a partial, but rather they limited the entire account. Which meant that even when we get other orders we don't have access to our funds for those orders either.

Previously I had written very negatively about PayPal. I created a PayPal account and within a week of creation I was trying to receive an upwards of $500+ via bank transfer to my PayPal. It took PayPal a little over 30 days to release my funds to me. I understand that they probably got freaked out because the transaction was coming from outside the country along with it being a new transaction, but, there needs to be a system in place for these transactions. Upon further investigation into PayPal I realized that they do have a lot of cool things that are pretty helpful to the user. For example, you can apply and almost instantly get a debit card from PayPal. This is a debit card that takes the funds directly off your PayPal account and you can use it basically anywhere. It is almost like Amazon's credit card but it's a debit card.

I sold something on eBay that the buyer wanted to return. I had a no return policy and her reasoning for the return was essentially that she didn't like the item. A complaint was filed with eBay and they resolved it in my favor. The buyer then went to PayPal to dispute the purchase. PayPal sent emails to a rarely used email requesting my side of the story. They only gave me a week and I did not see the emails until I noticed that I had a negative balance on my PayPal account. Yes, they reimbursed her money for the item. I contacted Paypal to appeal the decision and I was told that because I did not respond in the time that they requested, they would not review it again.

I originally ordered one of these jackets for my brother for his birthday. When it did not arrive in several weeks I checked with PayPal, told me there was no order received for product. So, I ordered another jacket. Two jackets arrived the same day! Now I need to return one of them, however no directions on how to return and the jackets came from China!!! How to heck do I return to China??? Ripoff! I will NEVER order from anything related to PayPal again!!! Done!

PayPal automatically refunded a buyer of a crystal candle holder set, Simon Pearce, signed, very valuable, to claim shipping damage after they kept the item for 70 days. This is unspeakable, and so unethical. How do you allow someone to claim shipping damage after keeping the item over 70 days? Don't you report shipping damage immediately? Not to mention, of course, the items comes back totally busted to pieces and worthless now. Too late to file a claim with post office for damage. Who in the world allows this, other than PayPal?

I have been calling for days. I get put on hold for 30-50 minutes only for the call to be disconnected. Then I have to call back and start all over again. I purchased a product and after 30 days I hadn't received it. I canceled my order then all of a sudden the seller provides a tracking number. I was told to "refuse" the package and then my money would be refunded. I then get an email saying that my case was closed and I would not be receiving a refund. I am now on hold AGAIN for the 6th time in 2 days!!! They are the WORST!!! DO NOT USE THEM!!!

I have been on PayPal for a few months, one day I was notified that my account status is limited because I was buying and selling bitcoins. I have never had any chargebacks or complaints with any transactions. They determined my transactions to be "risky" but did not violate any terms or the acceptable use agreement. So they have closed my account, and hold my funds for 180 days. I just made a complaint with the California Dept of Business in which they said it is illegal to hold funds for that long without any violations. PayPal claims they do this to prevent chargebacks.

PayPal had a glitch in their system they said, and could not release the money sent to me by a client. They gave me a temporary payment then took it back, creating a negative balance on our account. After 6 months of calling and emailing PayPal to resolve this issue, they have now sent my negative balance to a Collection Agency.

I signed up for PayPal because I figured it was a fast, easy, secure way to quickly pay for things purchased online. I like to shop online, so not having to fill out forms every time was enticing. After a couple years, Paypal offered me a line of credit. I accepted, even though I really don't shop with credit. I figured I'd just keep using my debit card as my payment option anyway, not the line of credit. But then somehow I accidentally made a purchase with the credit, and so I got a bill. I called and asked why and they said I'd made purchases with the credit. I said I did not want it, I really just wanted to use my debit card - and they helped me edit my payment preferences.

PayPal is the most selfish and untrustworthy bank. I am very unsatisfied by the services of PayPal. I wanted to buy a mobile phone online, but I paid it twice by mistake because the website was very unstructured. I contacted the seller and the "police" of this website to refund me one of the items, but they barely replied me. On the meantime, I tried to block the payment on PayPal of one of the items. After about 2 weeks, I haven't received the refund and nor the items. I have contacted the website but the problem is the website don't have contact numbers so I had to deal everything by e-mail (yeah I realized the website is unworthy). I took appointment with my bank and they tried to help me to resolve the case. But then PayPal called me to say that my PayPal balance account is negative and I need to add money to make it positive.

I followed all the steps required of me to return an item to a merchant. They never refunded my money after a month of having received the items. I opened up a dispute with PayPal to help me get my refund. They said that they could not grant my refund since I sent it to wrong location. However, the location that paypal thought items should be returned to isn't even a place the business is located. After letting them know these facts, they still refused to help and told me to contact their legal department. A joke especially when I followed all the steps I was told to by both parties involved. Here is transcripts of email communications:

I have had several bad transactions recently when purchasing items on Ebay and directly through PayPal. Three sellers sold me software without the installation "key". Fortunately, those seller finally agreed to accept returns. More recently, I had three phony transactions. On two of them through PayPal, I received no help from PayPal in getting my money. One Ebay seller sold me a used laser printer. It had a bad ink cartridge, so I bought a new one and replaced it. It would then print a test page, but there was no driver for the printer. I sent it back and contacted the seller, but he would not give me a refund. I had to pay postage both ways.

They don't tell you -- if you purchase "Software" or a "Service", you have NO PURCHASE PROTECTION... Even if that software or "service" DESTROYS your property! If you send your computer in for a "tune-up" and the seller slams it with a sledge hammer, paypal considers that "Service Rendered", and will not issue a refund to protect the buyer from fraudulent sellers! Even when presented with proof from multiple professionals, proving that our property was destroyed by that seller! DESTRUCTION IS A 'SERVICE'! We were burned twice! Burned by the seller who destroyed our property, then burned by Paypal. So unfair, and they don't care. "PURCHASE PROTECTION" IS A MYTH. BUYER BEWARE!!

I purchased a gift for one of my kids and paid with my debit card. I thought everything was fine but it turned out that it was not. The money was never withdrawn from my checking account. My bad for not double checking. Evidently, I clicked on pay with PayPal in error. I never once received an emailed account statement, a phone call or a paper account statement so I had no idea this was going on. I received a paper statement that I owed buckets of money (nearly three times the amount of the gift) to paypal but no mention of what was charged.

This letter is in regards to the Chargeback Case that was denied for my account under my email address which is **. I lost my backpack which had all my information in it with my Paypal card, my Paypal device, TaxID Information and Passwords, Pin Numbers in a log book in which I would use to take payments. The last time I used my card was at an ATM here in Little Rock, Arkansas called Arkansas Federal Credit union.

I've been using PayPal for an extremely long time. I have used them since about 2014. Every time I purchased something online, they would automatically take from my PayPal balance first, then take from any attached payment method. That's not the case anymore. They still have the saying that they will take from your balance first, but that is simply false advertising. This has happened to me for the past few months when purchasing with PayPal. My most recent one was a payment for $10.00 even.

I won an item on eBay for the amount of $234.00. I proceeded to check out, selected the use PayPal available funds and thought all was good. The next morning I get an alert from my bank stating that I had overdrafts on my account in the amount of $37.50??? I contacted PayPal to resolve the problem. Apparently PayPal has modified their software and it has a BUG in it.

Please be aware that this is not a secure or safe payment method. This is what happened to me... My account got hacked. They made two purchases and then closed my account. I called PayPal customer services, started an "investigation" that took 2 hours and then they determined that no one had hacked my account so they would not respond!!! BE SAFE. They dont guarantee NOTHING!

I had some questions and issues with my personal and business Paypal account and I called customer services few times, every time I called they were rude and helpless. I am leaving a review here because the last time I called, I was calling to require about PayPal pro services (to buy it) and how in a sales conversation, the person can still be very rude and helpless??? It is unbelievable?! I decided to go and close a business account with its competitor. Now, if someone can be very rude and unprofessional in a sales call, imagine when you become a customer of it?! You cannot expect too much.

Paypal does not adhere to their purchase protection policies. They will try to find any way not to issue you a refund when you provide a tracking number. I purchased hair from Echelon Hair from Raj and returned all good to this seller due to poor quality. One bunch was even brand new and unused.

I wired money to purchase a puppy. I began to feel this might be a fraud so I stopped payment at my bank believing she would not get the money. PayPal is demanding payment - as I explained I did not get a puppy for this money. I did pay cash for the puppy; as she said she did not get money from PayPal. I now realize that I did not understand how PayPal wiring money works. The bottom line is I did not get anything for the money. PayPal denied the claim - I filed a claim to have it researched. Again the claim was rejected with no explanation. I will never use PayPal for anything again. I plan to file a claim in small claims court against the lady I sent the money to. What a hassle - so much for feeling secure to wire money!!!

I organized an event and got $26,197.74 USD of revenue. This money has been put on hold by PayPal since last December for no any good reason. Also, I have to refund a couple of customers but because PayPal was holding the money, these refunds were taken directly from my bank account for another total of $4,775.44!!! So in total, I am $30,970 under because of PayPal. My rent is 3 month behind and I had to get a hard loan of $15,000 at 20% interest to keep my business at float! I will NEVER use PayPal again and you guys are killing my business.

I was treated so rudely with disrespect and yelling; you could not even answer the questions. These were guys in the fraud, resolution, and claims depts. If you tried to say anything goes you would be told you're not to interrupt them. I stated to them calmly & politely that I didn't work for them, that they work us customers since we pay the fees & etc... they gave a woman from Costa Rico whom was so rude to United Airlines, USDA, my vet staff, the lady whom owned faxing & printing business. She was screaming profanities to how she hated the USA and more.

Constantly being scammed by buyers on eBay/Paypal. It's automatic that eBay/Paypal will rule in favor of the buyer in a dispute with the seller. eBay/Paypal only care about maximizing the profits. They must have some kind of formula to maximize profits and they act according. I don't think any kind of investigation is taking place. It's enough for a buyer to just say any kind of excuse to get the money. It's almost impossible to have a profitable business on eBay for the seller. Between the outrageous fees, they're bias toward sellers. WE NEED ALTERNATIVE AND/OR COMPETITION TO EBAY.

I sold Dreamweaver on eBay and the buyer wanted to return. In the auction, I stated no returns, since it could be copied and returned, which would be unfair. The customer complained to Paypal, and Paypal reversed the charges before verifying that I the received the product. I never received the product and Paypal said that the buyer was not obligated to return the product. Paypal is a thief. The customer kept the product and also received the money back. Paypal owes me $198, which they will not pay. They refunded only the fee of $20.

I had my first experience with the PayPal Protection Plan - and it was not good. Purchased an refurbished iPod on eBay from China based upon the seller's excellent ratings and the PayPal Protection Plan guarantee. The iPod had a problem with the battery, which, after troubleshooting with the seller's help, turned out to be defective. The seller said to return it for a refund. Which I did - only no refund. Turns out that eBay ratings are rigged and PayPal Protection Plan a myth.

Have used Paypal for years. No real issues until NOW. Ordered wire shelving. 2 of them. Paypal gave wrong outdated shipping information to seller. All of my shipping info had been updated 6 months earlier. I even went into account and checked. Everything showed updated info. Well I have called Paypal twice and have been on hold TWICE. IN EXCESS OF 35 MINUTES BOTH TIMES. Looking at previous complaints, it shows exact same thing (holding for 'resolution' center). Happened to someone else.

Robert (ID#: **), a supervisor at the Chandler, AZ PayPal branch, failed to authorize access to my pending PayPal balance after explaining that I'm a service-connected disabled veteran experiencing financial hardship. I sold my laptop to a customer on eBay so I could afford to eat and get to work for the remainder of the month. I clearly explained to Robert that my financial burden would be greatly improved if I could access a small portion of my pending available balance. He replied with a chuckle, "Sorry! I can't do anything. Hope you find something to eat."

I have been using PayPal for years. I have bought several things from eBay, Amazon and so on. I purchased an item on eBay for $19.49 and on the same day seller refunded due to not in stock. I had it transferred to my bank as I always do and to make a very long and frustrating story short I am negative 200.00 in my bank and PayPal is saying I am negative with them too. They kept trying to deduct the money from my bank account instead of depositing it back into my account. I sent messages and they kept saying that it takes time and they can send a letter to my bank explaining the process. I am still negative and this has been going on a month now. I try to call and it is always busy and no one speaks English or they simply do not understand me at all!!! Very annoying.

In the last three months, ordered items from PayPal endorsed companies. Modlily and Babygirl. First item arrived 7 weeks after order. Size and garment not as advertised. PayPal ignored disputes. Second item has never arrived two months after order. Tracking was falsified by seller. Two disputes ignored by PayPal. Unbelievable! DO NOT TRUST PAYPAL!!!

The buyer had buyer's remorse when they saw the same item I sold them on clearance somewhere else. They put in a "not as described" claim to PayPal weeks later. The item was exactly as described, working 100%, not returns. I showed PayPal the discussion between myself and the buyer which showed them to be very hostile and their ratings which showed that they have scammed people before; however, PayPal still allowed them to send it back to me for a refund. This item does not have a large market and it will take another 3 months to sell. It does not seem fair that the buyer had possession for a few weeks and now can return even though it said "no returns" and I know 100% it worked as I tested it right before mailing, and even forgot to take the $50 battery out which they now have for free, unless of course they broke it after using it for a couple weeks. It does not seem fair at all.

On December 2012 I sold an item through eBay and the funds for the item were send to my PayPal. I sold a phone for about $400. At the time on PayPal it said the funds had been send so I went ahead and mailed the item. The person then proceeded to cancel the funds. A few weeks later, after the holidays, I contacted PayPal and eBay. But nothing happened. It blows my mind that neither of the companies were able to provide me with any info on the buyer or do anything. I was never able to file a police report because I was not provided with enough info of the person because it was private.

I wish PayPal could just because there was some claims just over 4 years ago. I can not sell or buy anything on eBay. Loads of things I want to sell but I can not because of the limited account. I have tried opening other account, but it does not take long before it happens again. I have opened them on different computers because of the IP address. But does not take long before the account is limited. I have tried Catawiki but unfortunately they did not accept my items. They said it was not quite right. So I did not get anywhere that, it takes about a week for them to decide on your Lot. If it is not good enough it will not get listed. But the good thing is there is no PayPal.

I disputed an unauthorized charge of $100 on my PayPal account on 12/9/16. The same day, I had paid $152.84 to DirecTV. On 12/16/16 my DirecTV service was disconnected. After several calls, I was told it was because I had disputed the payment I just made to them the week before. THAT WAS NOT TRUE. I argued, I sent them proof, I had PayPal call them... No luck with anything. I finally had to dispute the payment I made to find out where the money went. THREE different times, I asked PayPal if they had possibly disputed the wrong charge and was quickly told "no, that wasn't possible".

I purchased a pair of bicycle shorts from a vendor "TradeInn" in Spain, from a website in which only XXL size shorts were available. They sent two S small sized shorts and gave me the runaround in trying to return it. They would not pay for the return shipping which could run up to 1/3rd the cost of the purchase. After a complaint with PayPal was registered, PayPal judged that I should pay for the cost of shipping, even though it was the fault of the company in Spain.

I have never been so disgusted with PayPal. I was an active seller on eBay with online gift cards, right? I verify everything. I even use my own gift cards I buy and guess what? Let me tell you those two companies alone make me want to scream and pull every hair out of my head. When I say each and every purchase I completed was considered 'unauthorized' after I submitted factual evidence and kept each message of every transaction. They still ALWAYS ruled in favor of the buyer. I have lost over close to a $100. When they yanked my money out of my account, they still expected me to put something back in it. All I wanted to do was buy a gift of some UGGS for my year and a half old niece and I ended up losing every dime instead. Though, it is okay. I will never sell anything again with either of them.

Customer claimed that I did not send them package. I've provided all material they have asked - and am treated poorly. Been put on hold for over an hour, and transferred to departments that have nothing to do with dispute resolution. The same claim was filed on eBay and they sided in my favor. I even have provided personal letters for the head post masters at the post offices that were utilized in the transaction. I've been on the phone over 3 hours. And had customer service accuse me of sending an empty box.

PayPal refused to refund the money for the item I never received. They claimed that the delivery company had a confirmation of delivery. When I spoke to the delivery company, they told me to go ask my neighbors if they received it by mistake. What does this confirmation worth?! PayPal never contacted me with any questions, they just closed my claim and sent me this: "We're happy we were able to help you resolve this issue". Really?! I am closing my account with them now. I was on the phone for 30 minutes and they asked me to call back next day. Payment convenience is not worth the price.

It took me 3 years to realize what type of scumbags I was dealing with. These people are the worse, the eBay buyer can do no wrong. The buyer opens the brand new items I shipped him and swaps them with the old stuff that he has. Only to find out that eBay and PayPal are siding with him. Remind you, my rating as a customer was 5 stars and no negative feedback. Until this bum came outta nowhere and decided to screw me over. I'll figure out a different alternative to these two because they're just not worth the time. The representatives always say the buyer is more important. I always wonder how is that even factual because us sellers provide the merchandise and give eBay and PayPal a cut of the money. There's no loyalty with these people, it's time to find a new home...

My PayPal account was put on limitations because I put in disputes to one company. It was resolved by the seller and myself. But PayPal went and put a limitation on my PayPal account. I am expecting payments and I have made payments in the meantime therefore I am going to lose a lot of funds because of this. I have had this account for 12 years and never had this problem before. I was told this would be fixed and then I was told this account was closed. It is still open but I cannot use it. I don't understand why they don't close it then. I have been trying to get this resolved all weekend but no help from PayPal. They do not care at all about their customers. Horrible company. They should not be in business.

December 16th, I purchased an item off eBay for $221.99, of which was listed as in stock and more than 10 available. On Dec. 9th, company emails me stating he doesn't have that item because they were "backordered" (the item is a discontinued product and is completely unavailable anymore). I offer to compromise and accept any of 3 other items listed, seller doesn't have any of them either, so we agreed to me getting a refund. Week later, seller claims he was unable to return my money. I file complaint with eBay for fraudulent listing and PayPal claim (after several hold times over an hour, getting hung up on 3 times after waiting on hold for 45 minutes, etc.) just to get my money. They tell me "If we don't get it from seller by 31st, we [PayPal] will refund the money directly" to me.

As Treasurer for our nonprofit, I've been managing the bank account and PayPal account for years. When I took over, they told me that in order to change the primary contact we would have to close the account and set up another one! So we just left it as is. Now that the former Treas. is no longer in the organization, I followed PayPal's idiotic instructions to the letter to become the primary contact (copy of Social Security card, photo ID, bank statement, letter from the nonprofit with instructions, weekly bowel habits [kidding there]). Never heard from anyone.

I recently got my account limitation due to transactions that I call to return or cancel. They said that I am a scammer but I deeply explained to them that I bought a lot of things online especially on Ebay and they said they're doing this to block me from using PayPal. Luckily I have all of my money transferred to my bank if not they may holding my money without my permission. Also, I told them I want them to remove my personal info as I am not their customer but they refuse. I also said that I will file a lawsuit and they intimidated me that "you think just only you can win PayPal." He also said that I don't understand what personal right is. Also prevent me from other users. I feel like sellers sold me bad item, I got my money back, I paid for shipping, but I am now a scammer.

2 months ago, I've ordered 5 items from Modlily.com and checked out with Paypal. Modlily has not sent me any confirming email or shipment notification, so I opened up dispute with Paypal who already took my money. Within 2 weeks I have received a shipment from Modlily. That did not contain any documentation, was short of 1 item and 1 item was defective. Modlily advertised free return within 30 days, so I contacted them through PayPal. They've told me there are no free returns.

On December 15 I won a auction on eBay for an iPad Pro 128 GB 9.7 inch screen brand new in box. I won the item for $511. I promptly paid and waited for four days. I then emailed the seller six separate times and asked him for a tracking number and when the item will ship since it was a Christmas present And the seller never responded. Since he never responded to any of my emails I contacted eBay which stated they cannot open a case because payment was still pending and to notify PayPal even though I had paid with 350.00 in gift cards that now have no balance and my checking account was withdrawn the remaining 161.00. I contacted PayPal and they said that the seller had received payment. PayPal then asked the seller to provide them with the tracking number. He provided them a tracking number which stated the city that it got delivered to but not the address and it's at a lightweight package.

Through EBAY I sent my IPADs to be repaired. The merchant repaired the screen but in the process, damaged the charging dock. I can no longer use the charging dock. Ebay said the service wasn't covered and to go to PayPal. PayPal did nothing. They said that as long as they sent it back, the item wasn't covered. Imagine that. You ask for an item to be repaired and as long as they send it back to you, it doesn't matter that they return it broken. Don't use PayPal. Charge only to your credit card. At least credit card companies are reputable.

If PayPal knows this is a real thing, why don't they find a way to fix it??? This is one of the reasons I quit using PayPal, they did not take care of their customers! I began talking to a Breeder, Shanna ** in Patterson, GA, Dec, 24, 2016, about purchasing a 100% European Great Dane puppy. In the ad photo I noticed the tail was kinked or appeared odd and I specifically asked her if the tail had been docked (Danes tails should be long). Shanna stated "It just appears that way in the photo." (I have a screenshot of our complete and entire conversation, and photos.) I believed her at the time, because why would I have a reason not to. I believed nothing was wrong with the tail and passed it off as the tail being folded over by the owners arm.

I was sending money to a friend of $400 and used the wrong number to send it to. That person instantly accepted my money and there was no way to cancel it. I opened a dispute but PayPal dismissed and erased my notes, and closed the case. Tried calling using the phone number and all it did was redirect me to the website. Is there anyone I can speak to?

Took money for goods that were not delivered to my address but to another address in another county but because tracking shows it was delivered there is no refund and no way to appeal. Paypal's money back guarantee is worth very little.

Paypal has immense problems processing cross border transactions. They have failed 11 of 14 transactions. Average resolution of first 10 issues; was 6 days and 5.5 hours on the phone. The last problem they created has snowballed to 18 transaction issues. Paypal has admitted their negligence and have 'stolen' over $10,000.00 from myself and two suppliers. They froze all of our accounts and have refused all requests to resolve. To date over 95 hours on the phone since the first unresolved issue going back to Sept. 13th, 2016.

I have a 100% perfect rating with eBay, spent a lot of money in past 2 years and a Seller screwed up the transaction and then used Amazon to fulfill the order costing more, etc. eBay was a total joke and sided with the Seller who already has a bunch of similar complaints for the past 30 days! I contacted PayPal regarding a $10.15 return label charge for a $26 book order that the seller messed up on resulting in 2 book orders canceled, etc. eBay did not explain or inform me I would be paying this outrageous return fee on top of all the BS with the Seller! USE Amazon, they are very fair with their customers, always resolve the issue and don't RIP off their customer!! PAYPAL resolution's investigation of my unauthorized charge was a complete JOKE and obviously they support eBay over YOU!

I've done my 90 days and they're still holding my money. They treat you like you're a thief. I always get positive feedback and every time a customer pays, they hold my funds. PayPal sucks! They treat you like a thief but they're really the crooks. I hope somebody comes out with something that trumps PayPal. I hate PayPal!

Need to leave South Africa go to Scotland for good. Qualified trades can't get work in South Africa. Got Visa. My account with GoGetFunding and PayPal 30 days no money. Tried adds. 9 million don't have work in South Africa. China has flooded South Africa with their goods.

I have a friend who received a statement last May from PayPal in the amount of $39.00, but with no explanation of what the charge was for. He tried to contact PayPal via their website and also by phone in hopes of getting an answer concerning this charge. No such luck. Meanwhile, late fees are accruing on this account, which was closed at his request. His last statement on November 3, 2016 was $158.00 with the threat of outside collections action. Why is PayPal unable (or unwilling) to provide itemized statements? After witnessing the frustration my friend is going through, I finally wrote them a very nasty, demanding letter telling them to research his account thoroughly and find where the original charge came from. We are not holding our breath.

I have now spent about 25 minutes (and waiting) to make a donation. Their website does not work. It keeps asking me to verify my account. I do what it says and nothing happens. I called. Put on hold. Talked to one rep. Sent to another. Put on hold again. This is MORE TROUBLE THAN ITS WORTH!

I've been a Paypal member for a long time. My account is in good standing as both a buyer and a seller. Last month, I placed an order with a company I have done business with before. However, there was a problem with my order so I canceled it with the intention of placing the correct order afterward. Paypal is supposed to hold refunds for 3-5 days. Mine Sat for over two weeks before I lost patience and contacted them.

I have been a PayPal user for more than a decade and after this time faced what I found an inadmissible behavior. One year ago I paid for a host provider service, which actually turned out to be useless in a matter that I wouldn't renew it in any way. Last week PayPal informed me that I had authorized a periodic payment. Anyway, I know we ought to be the first carers of our self, but I just wonder if it wouldn't be much more honest from PayPal instead of giving me notice of something already done to give me notice of something to happen? I actually disregarded somehow to whom I was trusting my credit card. Upon call PayPal turned out that most conveniently they only had six month of history of my account. How weird is that? In the end it seems we can I have a billing agreement (whatever this means) for a service we neither get or which for, just because we trust PayPal our credit card info and nothing else matters. Watch out.

PayPal is the worst and I am initiating a class action lawsuit. The resolution center is a joke and has no bearing on justice. Please save yourself the aggravation and time of even trying to respond to a claim as it simply DOES NOT WORK regardless of what kind of strong evidence you may have.

For days now their withdrawal has been broken - telling me "Sorry, we're not able to process your request. Please try again later." So I waited days and I am still getting "Sorry, we're not able to process your request. Please try again later." when I try to withdraw. And what is this certification? Consumer Affairs forced me to check that "I have no personal or business relationship with this organization" in order to post this review but that is false. It's PayPal... of course I have a relationship with them (all account owners do). This is notice to Consumer Affairs that I do have a relationship with PayPal so ignore the ridiculous forced certification that I was forced to check.

If you want to be scammed, use PayPal. This is the company which keep supporting the online fraud and scam. Whenever the buyer send money via PayPal and claim the charge back, you will lose the case and money. The PayPal will charge another $20 charge back fee from the sellers. The PayPal will try its best to lose the case for the seller, since there is another $20 profit for the company! The company says they are verifying the credit card and bank account, but this is **. Please tell me how come there is unauthorized transaction after the credit card has been verified. Stop using this ripoff company. You will end up losing money!!!

PayPal advertised that they are a safety deposit box etc! They are by far the Worst!!! My Bank charge me 2 insufficient funds fee because of them!!! Spoke to a "supervisor", she was absolutely no help!!! The worst customer experience I have ever experienced. I will make it an effort to let everyone know how unprofessional these people are!!! Extremely frustrated and they can not help anyone!!! By far the worst customer service ever!!!

I found what was supposed to be a good (I found this was a lie) security software for my computer. I also found out later, after I paid, this company is based in Bosnia. The advertisement claimed I would receive the software immediately upon receiving payment VIA PayPal, this was also a lie. Five days later, I receive an email from the software company with my links to the download for my computer security software, and it was labeled "gaming software". I did not order gaming software. I ordered Firewall, Anti- Malware, Adware Blocking, Virus blocking/removal, etc. To top it off, none of the links (click here) buttons would respond to my attempts to download. I contact PayPal concerning my negative experience with the software I purchased from the Bosnian shyster company that sends email links that do not function as I was led to believe they would function.

I'm so disgusted with PayPal. PayPal policies, rules and regulations are completely and utterly set up one-sided for buyers and buyers only. I've dealt with PayPal since last year till now. I sell collectible toys on eBay, once you start as a seller PayPal have this policy to protect the buyer from the start. Once you sell an item you are not allowed access to your funds. Instead they're put in a pending balance which will clear your money within 21 days of the purchase or if the item has a tracking number and can show delivery you might get that withheld money released. In other words when you sell an item the buyer received the item can have the item for awhile but yet you who sold the item are not allowed to have your money until PayPal feels like releasing your money.

Started getting spam email from them, tried to unsubscribe and didn't work. Called them to get it stopped and they wanted more personal info, and told me I had an account. Said the only way to get rid of it was to give them info about the account, which I don't have. Not giving them MORE info... No way. They really suck.

I purchased what I thought was a turnkey website on 12/5/2016 from ABC Design Studio. After I purchased it they asked me for my GoDaddy password. That made me uncomfortable. I visited the site and the links were not working. The website was not complete. I made a complaint and was told that I would not be granted a full refund. I will be escalating this on all levels that are available to me. Even to the point of making a claim in court if it goes that far. This is ridiculous! Where is the protection for the buyer.

I'm not even gonna explain the whole scenario, because it's the same one as everyone else's, they decided to wait until I had quite a bit of money in my PayPal account, to finally inform me that it was frozen for the next 6 months. How it is allowed to continue, I will never know. But I'm not gonna complain anymore.

I have tried to make a large payment through Paypal. As expected they blocked it. Unfortunately instead of explaining why they just asked to call them. I called and had to wait 3+ hours to finally talk to someone, who told me that my payment was larger than usual. My payment is indeed larger than usual, so I asked if the restriction could be lifted. My interlocutor was clearly clueless about how to resolve the problem, and gave me a solution that had no chance to work before hanging up. I called again, had to wait 30 minutes on the line before talking to someone who tried several "adjustment to my account" with no further explanations, and finally told me that he made one last "adjustment" but I had to wait a few hours (was it a way to get rid of me?).

So I called PayPal and asked them if I could create a new account when I was 18. They replied yes and so I did. Within 2-3 days of me having the account it was limited again. PayPal PERMANENTLY limited my account so I phoned them. I asked them why and they could not explain why my account was limited in the first place. I asked to speak to the complaints team over the phone and they said that because I wasn't a PayPal customer anymore I couldn't speak to the complaints team. Absolutely shocking experience.

PayPal withdrew an amount from me twice, which has led my account to have a negative balance. When I called they have acknowledge that they have done so. To make matters worse, they have limited my account claiming that it's linked to another account with a negative balance! Almost 1 month later, no one has called to follow up on this issue, nor have they refunded MY money! They are CROOKS!

I am in US as a visitor. I don't work nor have a Social Security Number. Only after I have decided on selling a product on eBay and ship the product, PayPal created a limitation on my account and is holding my funds. It asks for a copy of my SSN. I have already send my visa and all the other documents, but they still hasn't lift my limitation. PayPal shouldn't have approved the transaction if it was not sure I was able to receive the payment. Now the product is sold and delivered and I cannot access my payment. Need a solution. I cannot provide a SSN nor I can have the product I sold back. Does it makes PP a robber, stealing my property? Hope to have it sorted soon!

THIEVES!!! FRAUD!!! KOCONUT DESIGNS AKA Sandra **. I purchased Tory Burch flats from a seller (koconuthead) & rubber soles were severely worn down. Of course the seller "Koconut designs" aka Sandra ** DID NOT depict pictures of how badly worn down rubber soles were. I contacted seller and her response, "I'm sorry that you are dissatisfied with your purchase, however I listed the correct details on this item as well as posting pictures of the soles of the shoes for your inspection and approval. When the shoes left my possession the sole weren't worn or damaged. The shoes were not new, but in great condition."

** service ever. They stolen my money of 139 USD... First they hold my money since 45 and still I'm getting money. They are just fooling around me. They never release my payment until date. Never do business with them. They are ** and they are all scammers...

PayPal nearly forced my business to go under the moment they placed a limitation without justified reasoning and denied my appeals. Been with PayPal for over 5 years, yet that doesn't seem to be a good reason for being kicked to the curb by them. I resolved all customer complaints, handled disputes and chargebacks according to their policies, but apparently that wasn't enough. Not only did my business go under, they cost me my clients, my home and many of my assets I built up. I had to start from the bottom up again and it wasn't easy. This is why I enlisted the help of Auction Assistance to assist me in getting back on PayPal to start all over again. Don't make the same mistake and be naive like I was. PayPal can and will limit your account at some point or another. Be prepared or risk losing your business.

For some reason I was billed twice on PayPal for a payment to Canada Post for postage. The standard "resolution center" stated that postal disputes were not their mandate. This appeared in a box which directed me to use the "Contact us" to get to the Help Center and select the topic as "Seller Tools". then select "Online Shipping". Of course, an hour of searching never did reveal these boxes. I tried the phone number but only got an automated voice which refused to understand my voiced replies of "yes" or "no"? Pretty simple words, even for a computerized answering machine eh? So here I am out a double payment to Canada Post and no way to get any response or speak to someone at PayPal. Very frustrating! I see I'm not the first with this problem, and I'm sure I won't be the last.

I am writing this "complaint" review mainly as a last resort to in hope a conscientious employee at PayPal will read it and hopefully help resolve my problem. My issue is that I bid on an eBay item and won. I received an email that I had won and immediately released my payment via PayPal on 11-16-2016. Two days later I sent an email to the seller asking him when he was going to ship the item I purchased. No response. The next day, 11-19-2016 I emailed the seller another email stating that if he was not going to ship my purchase to please give me a "refund". I received an email from PayPal that the seller had given me a refund. I again wrote the seller asking him if he would please inquire with his bank what the problem was with his refund to me. Again, I was ignored by the eBay seller.

They think they are God. They hold people's money as long as they can when it shouldn't be legal. My sell has positive feedback from the buyer. What more is possible? Company needs government intervention and to be taken down about 5000 not.

Purchased an iPhone 6s Dec 2015 on eBay. 10 min. later saw the seller had the same phone different color $30 cheaper. Asked seller if I could cancel first purchase and buy the other. Seller says no problem just cancel through eBay first. Did as he said then purchased the other. Two months later I'm still trying to retrieve my first purchase of $609.00. Seller has said he notified PayPal so I dispute on my credit card.

The return shipping refund is a scam. They don't want to refund you your shipping fee. Be careful. And PayPal will not help assist with any refund issues with Telus International. The program is a scam and backed by PayPal. Unbelievable customer service from both parties.

On November 15th, 2016 I made a purchase on eBay from Red Dot Liquidators. This merchant was selling a product that they did not have in stock so they refunded my money on the 16th. Those funds have been pended ever since. I have emailed PayPal twice with no response and called three times. The third time I called, after being kept on hold for 20 minutes, I was transferred to a supervisor, Jerry - emp # **. I explained to him that my emails were never responded to and that the customer service reps I spoke to said they were placing tracers on the pend but in fact did nothing.

I accidentally made a double payment via PayPal for some software. I worked for over an hour trying to figure out how to rectify this (get one payment back). It was totally impossible to send the company an email! I finally contacted a woman whom I could not understand. I’ve been told that PayPal, being an extremely cheap company, has employees in foreign companies to handle calls. They must also be using cheap phone lines, which makes understanding anyone even more difficult. After much trying I got it across that I wanted to speak to a supervisor. My contact left the line, finally came back and said she "was unable to find anyone"! That was the end of that!

It happens that I bought a phone from eBay (so silly idea) and I paid with my PayPal account. After a month and a half my phone stop working (no service). I found out that the seller reported the phone as stolen so the provider blocked the phone. Ebay didn't take care of it telling me it is pass 30 days so offering me contact PayPal. HUH GOOD LUCK. They said they will take care asking me to upload information of dispute center. I did, no answer from PayPal. Call them 10 times, same thing, asking for more information. Long story short I was back and forth for about one month. Eventually they send me email that I will not get refund cause seller describe that this phone is stolen. HUH, are you serious?

Recently I had my Paypal account hacked. Within the space of 1/2 an hour a fraudulent transaction occurred. I received email confirmation of that transaction, email of account details being changed, password changed and finally email informing me my account had been closed. I emailed them immediately to inform them. Received generic response blah, blah, after four emails 4 generic responses no action. I am still to receive any communication from them. Between emails I attempted to contact them multiple times by phone, of course, no one answers the phone. Paypal is a corrupt organization. I believe they are probably getting a slice of the action from the scammers. If I could rate them -5 stars I would. The guidelines prevent me from recording my real feelings. ;)

I sold an item through eBay in August. Payment was made through PayPal. The buyer collected the item to his complete satisfaction. In October, the buyer "forgot" he had made such a purchase when checking his bank account, and reported the transaction to his bank and Paypal as "Transaction Not Recognised", leaving me with a negative credit, a dispute to resolve with Paypal's inept Customer Service Department, and a lot of time, effort and anxiety spent trying to explain that I was the victim in this case.

We placed an order on 11/19 and used PayPal as a payment method. For some reason the address on PayPal has an old apartment number so we contacted someone (her name was Joanne) within 5 minutes and asked her to correct but she said that she can't do that so we asked to cancel the order and re-submit. She said no and insisted to use a wrong apartment number. We received an email after 5 calls to their terrible customer service and someone (her name is Julia) sent us the following tracking number UPS Tracking ** and we thought it has been solved but UPS said on their web that the sender asked to return the shipment back. We contacted Paypal and filed a claim and PayPal sent an email to the seller and never replied back. They took the money and never shipped. Contacted customer service and they are horrible. How people like that are doing business in the United States. It's shame!

Can I give no stars? Well I bought the smartphone eBay that Seller does not offer refunds which is fine with me; the issue is that the phone is locked and associated to the prior owner. Seller of course not the original owner. Cannot be used on AT&T nor unlocked. PayPal closed the case in sellers favor saying that I want use the phone in Europe. First, I live in US and use AT&T services so forget the Europe that I will travel to next year- I cannot use this phone in US.

Jazman's Mobile Auto Repair duped me by replacing my old fuel pump with another old one leaving the vehicle with the same problem of lack of acceleration. To the point of leaving me stranded on a dark road the very next night after he worked on the car. He gave me a written 30 Day/1000 Mile Money Back Guarantee of his work. When I was stranded with the identical problem, by text he called me a liar and refused to back his work. I paid $520.53 for this service through PayPal. I sent in a dispute including the receipt that has the warranty, the text that proved that he refused to honor his written Money Back Guarantee, and a sidebar fact that he stole my old fuel pump to refurbish and pass off as new. PayPal GRAVELY disappointed me.

I have an EBay account but do not want a PayPal account. The purchase on Ebay states that you are not required to have a PayPal account in order to purchase. Ebay offers 3 options, one being without having a PayPal account. Despite my contacting EBay with my credit card on the 3-way call, they could not let the transaction ($85.00) go through as PayPal blocks it. When I called PayPal, they demanded personal information even though it was a cash transaction verified by the credit card company. Something is very fishy about the way PayPal is trying to extract personal information on a standard sale and holding it hostage if you do not supply personal information and blocking you. It should be illegal. They also outsource the calls to God knows where. Amazon is SO much better!

PayPal is a scam. Everyone I know complains about PayPal because they hold your money. I took a chance and gave PayPal the opportunity to have my business and just like everyone else said they are terrible. Worst money service I've ever dealt with. If someone sends you $1 be very suspicious. It is a scam what they do is charge you $1 then say they want it back and PayPal charges you $20. So PayPal makes $20 and you lose $20 just because somebody sent you $1. Not to mention the customer service department is terrible. Everyone I spoke to gave me the runaround and nothing was solved. I still don't have my money. If you use PayPal you are a fool. It is not convenient. You're better off just using your bank with a real merchant account.

So at the time PayPal attempted to debit my account I unfortunately had a couple dollars short and the payments bounced. The very next day I realized and they had sent me an email advising me the debit had been unsuccessful and that I need to log-on and top-up my account. So as their email instructed me to I went online and added the amount owing onto the account. PayPal then decided to re-attempt to debit those charges out of my account. Over $900 was now being taken from my bank for PayPal. I realized and rang up to try and get it fixed, asked them to refund my money. I was told by a girl in customer service that I would have to go to my bank and ask them to stop the payment.

HI, PLS DO NOT USE PAYPAL PAYMENT GATEWAY... WORST CUSTOMER SERVICE AND DO NOT RELEASE PAYMENT ON TIMELY BASIS. I am a merchant with PayPal. I received a payment from one of my customer Mohammed ** on 28th October 2016 with a status as pending. Next day when I checked the status, it still showed as Pending and description from PAYPAL "We've put this payment on hold while we make sure it is in accordance with our Acceptable Use Policy. We'll contact you about this in 24-72 hours." So I waited for someone from PayPal to connect with us as per mentioned by them on their website. NOTE - It states that the payment has been held up by PayPal while they are reviewing it.

Simply AU$67 transaction 2nd Nov. They take their fees. I still ship goods within 48 hours received by 8th, yet I have to wait until 17th to get my money then wait another 3-5 business days to get it from the bank. Are you kidding, that's best part of 3 weeks. What am I in the A/R business? Really in contract law a bilateral contract requires an offer and acceptance. Well surely acceptance in this case constitutes payment, not for me to have to wait when the goods have been received accepted and met with the obligations and representation of the standard of that good.

Someone sent me money through PayPal and I linked my bank. They made two small deposits that I was unaware of and caused my account to go into overdraft. Now the money that was sent is missing and I can't find it. The bank doesn't have a clue and all I can think is for a business that's supposed to help with convenience is a total headache. I will never use this service again.

I have sold an item for $368.14 on eBay and PayPal is holding my money. Buyer picked up the item on November 9, 2016. Called PayPal. Said my money will only be in 3 days. Today when I called again talked to the Manager (who is very rude). Told me my money will be on November 23. I asked him "why." The buyer has the item and is happy with their purchase why keep my money?

Online purchase - I purchased an item (s) from a merchant in China. A month passed and I did not received the Item. Since I used Paypal to pay I contacted them get in touch with the merchant. The Paypal agent said it has been delivered successfully, but if I did not receive the package I can ask my neighbours if a package was accidentally delivered to them. I did not know this is what they call buyer protection.

This scammer "Huy **" randomly sent me a $1, yes, one dollar, payment using our website. Being suspicious, we contacted Paypal. Nothing happened, so we ignored the payment. After a month, Huy ** initiated the charge back. We told Paypal that we didn't know this guy, and he sent us $1. If he wants the money back, just give him back the money.

I have been a member of Paypal for some years and always assumed that they would cover me if transactions went wrong. In the last few weeks I have been thoroughly disillusioned with them and their service. Firstly they made two payments for the same transaction and put the onus on me to retrieve the money. The supplier paid the money back to Paypal but I have to wait for over a week to get my money back. It was their fault that this extra payment was made but they tried to blame me.

PayPal is dangerous service. I receive above than $20. PayPal can stop sending. Every time sending error. PayPal is very fraud, and crime website. PayPal yearly billion of dollars make for people's freeze accounts and block accounts, and many big companies is destroyed for PayPal freeze funds day by day. Big companies stops using PayPal. Bitcoin is very reliable and trusted online payments platform. My advice stop using PayPal.

I just had a very displeasing bank attack. I got charged $143.08 on my debit card that I did not authorize. I was even more displeased when I saw it was only charged to my bank, and not my PayPal account to I could claim to get refunded that way. But after a few calls to my bank to shut down further purchases to my card, and a call to PayPal, everything *seems* to be resolved at the moment, we'll just have to wait and see. Paypal, you need to protect your user's information better, otherwise you will just keep on losing people that are willing to deal with this kind of ** and unfair seller/buyer claims.

It's sad that I cannot spend $500 of my money without complications. I made an error when buying something on eBay by not choosing the credit card that I wanted to use. Unfortunately they debited my bank account. When I spoke to more than 4 supervisors there is no way to credit that account and debit the credit card I want to use to begin with. Sure, I made a mistake. We can put a man on the moon but this company cannot correct this? Any moron knows that they can. They would rather spend the time provoking the situation than fix it. Checks will bounce tomorrow and I'll be face with that because PayPal IS NOT MY PAL!!!

I was given a refund and instead of putting the money back on my card they sent me a check that I have to pay a fee to receive. My whole experience with PayPal has been a total nightmare. First they told me they couldn't help me with my refund to contact the other company and they are the one who took the money off my card and was no help in me receiving the refund they owed me. I would not recommend this lazy poor customer service, no care for their customer's company to anyone.

I buy stuff w/ Paypal credit all the time but now I'm very, very wary. I recently made a large order from different buyers with paypal credit, but one one of them mysteriously was charged thru my bank account, but not the other orders... causing me overdraft fees because I had no money in that account. I actually came here and read all the comments first, taking one person's advice to not have any money in your bank when using paypal credit so you wouldn't get charged "accidentally" and get fees... nope! Paypal STILL went into my empty account and made me get fees w/out my authorization!

On Monday, 11/1/16 I placed an order with a merchant who only uses PayPal. Within 30 mins. I had buyer's remorse and immediately called PayPal to cancel the transaction. They informed me they would contact the merchant on my behalf and that I should hear back within 24-48 hours. It's been 5 days and my funds are still be "verified" which means this money is being held and is unavailable to me. I called again this morning only to be told again that the transaction was basically in the hands of the merchant, so the funds could be held indefinitely. It's only $102 but it's like $102k to me. I am working poor and this situation causes a hardship.

I had a $100 balance with PayPal on 09/27/2016. I attempted to get the account linked to my bank for weeks with and without the aid of customer support. I eventually got the funds on 11/2/2016. On-line, PayPal promises the fund to be available within one day. So... how is it that my funds were not available for five weeks?

Beware!!! I am a business owner of many years. I currently use credit card processing companies. I unfortunately tried PayPal in the field. I was a brand new customer of PayPal swipe. First 2 days using I processed 1700.00 in cards. PayPal is holding 1200.00 of it for thirty days. No reason given, just said it was company policy. I spent 2 days trying to resolve this with no success. I have removed them from my website as a payment option for my customers. And will have to wait until November 29 to receive my 1200.00. No credit card processing I know of does this. I have used Square and Intuit for years, never has this happened. Again beware!!!

I am a slow learner, I'm sorry to say. A couple of years ago, my bank account was debited by PayPal for $700 or so. I contacted them for an explanation. They said, and I quote "We will credit your account." I received NO EXPLANATION WHATSOEVER as to why the money was stolen from my bank account (which I foolishly linked to my PayPal account). Approximately TWO WEEKS later the money showed up in my account. At no time was I given any explanation whatsoever as to why this happened, and the $100 or so in overdraft fees I paid were not addressed. Once again, this time fortunately for only $15.00 charged to me by Jonathan **, I have nothing to show for my payment. I cannot believe PayPal is still permitted to exist.

We purchased a roundtrip airline ticket for a prospective employee. PayPal showed a transaction number and a statement saying the funds had been transferred to the airline. At airport check-in the ticket holder was told by the airline that the payment had been rejected. After 2 1/2 hours on the telephone with our credit card company, PayPal, and the airline, the PayPal rep admitted that they had received an email from the airline wanting to confirm our address, and PayPal just never bothered to respond, never sent an email to us, nothing. The flight was long gone by the time we figured out how PayPal messed up. We requested reimbursement from PayPal for the hotel and car rental that had already been paid for--no response, again. Unbelievable. We will never use PayPal again.

Now that it's possible to fake eBay seller ratings, dishonest dealers like the one I dealt with are no longer detectable. I bought a phone from this scammer and only an empty box was delivered. I refused to take delivery and the seller had me fill in and sign a missing item report. This is so he can claim it on his insurance, but he refused to pass on the claimed refund to me. This means he has been paid twice for the same item, and then if the item was not in the box that left his premises he also gets to sell it again.

I can't believe this company is allowed to operate. I ordered an item on eBay. When it came to payment I was informed the transaction had not gone through. So like anyone would I tried again, and again it did not go through. I considered there was a problem with the seller so changed seller. This time the transaction went through. Or so I thought. I then noticed I have 3 emails. They tell me that all 3 of those transactions are now pending! OK, so I think just cancel two of them and let the third go through. BZzzzt. No chance. Nothing on the emails to say I can do that, just inviting me to log into my PayPal account. BZzzzt. I don't have a PayPal account. I'm a guest account. Nothing to log into.

I will never do business with PayPal again! Upon trying to make a purchase they cancelled it saying that there was a security breach somewhere but couldn't tell me anything about my own account or how to fix it. They "dinked" around to try to find a solution. I have verified my identity numerous times in a variety of ways to suit them and still the problem was not fixed. The customer service is horrible and very unhelpful. I'm cutting ties with them completely. In my opinion, they don't even deserve 1 star.

I paid these people to protect my money. I filed a dispute which they closed arbitrarily and any and all attempts to find out why go unanswered. If you call customer service you get a machine which eventually gets you back to the original main menu. You will NEVER talk to a person. All emails are replied to with a standard form letter which gets you absolutely nowhere. I might as well have given my money to a complete stranger and ask him to deliver it. Now that I think about it, that's what I did. They are completely worthless.

Paypal is illegally holding funds they pulled from our bank account. We want our money refunded back to our Wells Fargo bank account ending in ** for the funds withdrawn in the amount of $1852.82 USD. We also want the amount refunded to our customer that was charged to their credit card in the amount of 1910.50 USD. I want the account limitations removed so I can close my PayPal account.

PayPal is the worst company that I worked with. I was a customer for a long time and they didn't appreciate myself as a customer. They support scams and they don't protect the sellers. They refund the money to a scam person without verifying any shipping deliverers or anything. Horrible company!! Don't do businesses with PayPal if you don't want to lose money!!!