PayPal Reviews

One recent problem I have had is that PayPal has some given one of my main email addresses to someone other than myself. I have been trying to get them to fix this for over 2 years! I am now on hold with PayPal and have been for over 15 minutes. I was disconnected and had to call all over again. I have been escalated 3 times and not one of the customer service people can fix my simple problem. I only have PayPal for eBay. If I could sell on eBay w/o PayPal I would ditch them in a heart beat. Now I have to wait 24 hours before they can fix this. PayPal will just hold a payment from eBay for no reason even after the buyer states the item was better than expected. They will give a veiled threat that they can hold your money for 20 days. This is a bad company with a horrible reputation. Also none of their employees are American. So you never know if you will be able to understand them. Stay away!

I am seller on eBay and using Paypal for years. This is the most awful company ever. Today I had to call paypal about a customers return which never arrived to us and tracking is showing some 5 miles away from our address. Paypal said that is good enough for them to issue refund to buyer. The item is over £300 worth, so I told them there is no card left by Parcelforce and they will not hand over the product as we don’t have missed delivery card. And paypal’s answer is simply they don’t care. What the ** man??? Is that how a business should operate? I understand since the news is broke off that ebay will leave them they are favoring buyers more than sellers but if they don’t be careful. There won’t be any seller using them, certainly not me.

I submitted a claim to PayPal when I didn't receive my order from CHICV aka Voguetaps. There were two items that I ordered. In the meantime, I received one item of my order but it was not the correct item. I escalated my claim with PayPal and my case was almost immediately denied and I still haven't received the second item of my order which was included in my claim. This is very poor customer service. I will be advocating for people who have been scammed and who will be scammed in the future. I was scammed by PAYPAL AND CHICV AKA VOGUETAPS. https:**www.paypal-community.com*t**Disputes-and-Limitations*Don-t-buy-from-CHICV-INTERNATIONAL-HOLDING-LIMITED*m-p1506498#M31403

PayPal, unlike other money transferring platforms charges fees for certain transactions and never charges more than $10 per transaction. But, in my case, I needed to transfer the money received to my bank and therefore, the fee was applied twice. PayPal received $20 total and deducted from my paycheck. Apple Pay, Google Pay, Venmo, and Android Pay are all better ways to transfer or transact money. In summary, do not use PayPal; I would rather deliver money by hand across the nation.

I filed a claim with PayPal resolution center for $64 because I purchased an item through PayPal. The item was being sold and shipped from China. The item received was only partial. The seller never once replied to either myself or PayPal resolution center. I mailed the item back to the seller’s address and PayPal denied my claim because I did not mail it to the specific address PayPal wanted me to. The fact is the seller defrauded me, did not return correspondence. PayPal later said I can contact my bank to ask them to file a claim, but by the time PayPal closed their case my 60 day window with my bank was closed. They left me with no option and out $64 and out the partial product I had to send back!

Was scammed out of money for items purchased and PayPal Resolution Center would not help me despite attaching email from company offering partial refund. Very unhelpful, almost like prerecorded answers without any consideration for the circumstances. Very dissatisfied with their lack of customer service and their willingness to back questionable business instead.

Okay...So, I never use the PayPal App and now I know exactly why! I was trying to send $75 to someone and it shows pending for days on end. Taken from my account 3 days AFTER I sent it and he tried to accept it. That's not it - then when he calls they say MY BANK declined it?! Noooo! It came out of my account! Now the money sits in "processing" is all so-called customer service can tell us and that there is NO SUPERVISOR to speak with?! Really, then who pays them to be there? I am beyond angry that my money is in limbo as I now have to figure out where it went. PAYPAL that's where!

Apparently it is very common to get scammed through PayPal according to conversations regarding scamming after the fact of my own. There are plenty of people who easily create fake accounts and phish and steal money. I got my laptop stolen from me after being told from a legit website and email that in order for the funds, which had allegedly already been withdrawn from his account, to leave a general holding through PayPal I had to enter my package tracking number. I read reports of this where people sent their stuff to Nigeria and that would be an obvious red flag however I sent mine to Newport, CA. I have tried EFFORTLESSLY to connect with PayPal or get any kind of customer service and have gotten nothing at all over the last week and approximately 20 emails reaching out and hours of wait time. Use Venmo or another website, and don't steal from people.

If I could give a lower than one star I would. I made a Buy It Now purchase on eBay. If you are a Canadian PayPal converts you to USD - ok with that. What I am not ok with is when you make a return they convert that USD to Canadian instead of just leaving the US in your PayPal account. e.g., My Buy It Now was 19.99. They charged me $27 in exchange. I did not get the item so I put it to resolution to get a refund and they gave me $18 back. Do the math.

PayPal stop getting between others business. Holding money for service between 2 people. There are so many ways now to send and receive payments. I can't wait for the day PayPal goes under. Cash App, Venmo, bank transfers all free. OH AND THAT'S RIGHT NO HOLDS.

I opened my first account with PayPal and that account got hacked, for me to just be able to contact them I had to create a second account and after so they say they need phone verification. They call me when I’m put to account security team (Case Number **). I always speak to them for about 15 minutes on the phone and they always verify that there was abnormal activity. But once I ask for reimbursement for the funds in the previous account they always cut off the phone and when I follow up I have to restart again explaining what happened. This happened for over 4 times now and I am tired of trying to retrieve my old account and funds that were in the account during the time of the hack. I would not advise for use of PayPal because if your funds were to go missing you wouldn’t be able to get them back.

PayPal has been making my life a living hell for the past week! They refuse to let me access my funds, customer service representatives are horrible and don't give a damn about anything but receiving a paycheck, which ironically they are withholding my livelihood! It has been a week since I have had no access to my account! I highly recommend people to try other resources, after being treated like I don't matter, nor my children's needs.. I have been borrowing money just to get by day by day! As soon as the rest of this is handled, I will definitely no longer be a part of PayPal! Never again!!

I purchased windows software on eBay with PayPal. The CD would not load so I requested a return and eBay sent me a label. I returned the item and eBay put the message in my account “merchant received item”. I never got the refund into my PayPal. After disputing the charge and then appealing PayPal decision... the dispute was refused because merchant merely said he did not receive the item. What a joke... Do NOT use PayPal. They do not support their members.

PayPal has been a platform I've used for years. My experience was always great up until whomever new bought it. It has been the worst experience of my life. I can't transfer money to my account and they said they can't help. I can't get them on the phone. I've lost countless amounts of money due to fraudulent disputes. I've had to wait for money for a service that was completed. I thought PayPal was instant? Never in my life have I had so much complications, and lost so much money in fees. It's insane. I've worked with many business and even they are adapting Cash App. Please do yourself a favor and go somewhere else.

I am a 10+ yr cust in good standing. Bought from a disreputable co selling fraudulent clothing not as pictured out of China, not made known. PayPal insisted I pay return shipping when I am the one defrauded. The cost is prohibitive & the clothes shipped fr CA. Beware. I bought primarily because I trusted PP. KNEW I was covered, was not. They are supporting the disreputable co. Pics of clothing attached.

PayPal is a platform for cyberscam whether or not you have proof of a goods transaction. If you hit send friends and family you will have NO recourse. You have been scammed and PayPal will not offer any help!! Yet no red flag warning!!! Even with proof it was a goods transaction PayPal is unwilling to investigate and will protect the person committing this cyberscam!

Do not rely on PayPal to address an issue with the vendor/merchant. In my most recent experience with PayPal, I asked for their help due to a vendor shorting my order (paid for 4 but only received 2 of them). When the vendor would not respond or acknowledge my issue, I contacted PayPal for some resolution. PayPal did not resolve the issue after having me wait over a month. Then, they just denied the claim with no assistance. I appealed the decision and wrote a couple of letters to explain the issue, but they denied the appeal after a couple of weeks. My advice is to use your credit card company (I have always had good results) and do not use PayPal. They will not protect the buyers as they advertise.

I had a bad experience with PayPal when I complaint in regards to not receiving my item I paid. I file for complaint and stated that I did not received the item I have paid for but instead of solving my problem they close my case and replied that I file for a non authorized purchase and that they have investigate it and find it otherwise. I was puzzle and angry. I even wrote back again and again saying that I am complaining that my issue here is not receiving item that I purchase.... until I notice that it is just a computer with auto reply system I am writing to. The phone number that they gave is not in use and I cannot call anyone to reach out. Useless department....

I ordered a free sample of something through with my PayPal debit card and never received anything free. A few weeks later I was charged $175.71 for the full item (this was in March). I understandably was upset and turned in a dispute for an unauthorized charge. PayPal did an investigation with this mystery company and said I did authorize the charges. I told them I never agreed to them. They then did another investigation on terms and conditions saying I did agree to these charges.

I have been using PayPal for the past 11 years when I first created my eBay account. I never had problem until a couple of months ago, I purchased a product on eBay and it never got delivered to me. The eBay tracking and UPS tracking shows it's delivered but in fact it was delivered to a wrong address. I called eBay as as always eBay dropped the ball in PayPal court. Meanwhile I contact UPS and they apologized and asked their driver to come see me at the home. The driver came and apologized that he mistakenly dropped the parcel at a different address and he also mentioned he has no way of retrieving it, so open a case with UPS so they can refund you.

I had an issue with a product I purchased and I used PayPal to pay for it. They were very quick to get in touch with the seller and resolved the problem for me. I highly recommend PayPal. I am a very loyal customer and will remain one.

I had a problem with my password and could not log in. Security questions would not work and they had a very old phone number I had years ago on file even though I updated mailing address and phone number less than a year ago. So I cannot log on this, after waiting over 30 minutes on the phone for customer service I was told that they cannot help me and to try and reset password using security questions that did not work. So my account will set for a determined amount of time with no activity and all my funds will go to the state. I can open another account using another email address but my old account will be awarded to the state etc. So please be aware of this PayPal fault which they cannot fix. I recommend to all eBay customers to switch to another payment method.

Tried to make a purchase on a website and use PayPal as the form of payment. The purchase was declined by PayPal. I called PayPal to authenticate myself. Representative stated I should use a major cc instead of using PayPal because they were going to continue denying the purchase because they don’t trust the website. I stated I should be allowed to my own money in whatever way I desire and that if my money was lost that’s on me. I asked to speak to a supervisor and she said that there wasn’t one handy and she would have to go look for one. She kept placing me on hold and saying that the supervisor was busy assisting other customers. After about 45 minutes of waiting I hung up the call. I’ve never heard of a company saying they aren’t willing to look for a solution and to essentially recommend not using their service for the transaction.

I was not able to transfer money to my bank about and was given no explanation as to WHY or WHEN I would be able to. I will NEVER use PayPal again. The worst service I've experience in a very long time. Stick with TransferWise people. They are incredible and fees are much more reasonable as well. Paypal gouges you. I'm not one to write reviews but this time I just had to in hope to help others avoid the stress I've gone through as a result. I would NEVER recommend PayPal to ANYONE!

My son transferred deposit money to rent an apartment from someone using her (the landlady's) phone number in Canada. Because he had already negotiated the price, he used the "friends and family" type to send the deposit, so the landlady would not be charged a fee. Bad mistake. She did not receive the deposit, but another person, who had her same phone number did receive the funds in their account! Paypal said there is no recourse, because he used friends and family, except he may track that person down and if they are honest enough they may return the funds!! We must wait 30 days to register a dispute Paypal says. This transaction isn't covered and we are not covered in this loss.

Always avoid using PayPal when you’re on eBay. eBay will release your money as soon as you show them that the product was received or picked up. PayPal will hold your money after that for up to 21 days. Avoid this major hassle. This is a game. I will never use PayPal for any of my transactions again. Much easier to use a linked credit card. Horrible business practice. Avoid any cost.

They claim to offer protection. They do not. They make it as difficult as possible. Really as possible. And then deny your well-documented claim. They will not explain why. You will be out all the wasted effort and time, as well as the money. This is not a reputable company.

I sold my iphone 7 on ebay. And she paid to PayPal. PayPal charged $11.89 for transaction. The buyer from Ukraine asked me to ship First class mail via USPS on July 2nd. I shipped the item to the buyer on July 3rd via First class mail via USPS, and I got recipe from USPS. The buyer issue refund because she didn't received the item until June 20, and PayPal hold the money. I checked tracking number, and it is in transit. I provided the copy of proof of shipping, and the package images that I packed the item.

PayPal's direct deposit service takes 7 hours longer than through traditional financial institutions and banks. Do not believe their statement that you will get your money up to 2 days faster through them. In addition, their customer service is horrible when you contact them frustrated because you haven't received your direct deposit and all of your co-workers received it 7 hours earlier. I went and bothered my payroll department to make sure the problem was not on their end. Needless to say I embarrassed myself, wasted their time, and lost my credibility. It is fraudulent for PayPal to make false advertisements to lure customers to switch their direct deposit to them. I am reporting them to all of the consumer protection agencies I possibly can. My advice to you is enroll in direct deposit through a traditional financial institution or bank.

After fighting on and off with PayPal, getting friends to sign up, never receiving the credit that I was supposed to get after months of trying to send out money, my mortgage payment taxes things like that never ever worked. If I did send money to my bank card I got charged for it and then half the time it wouldn't even go through. Was never able to send money to people or out unless it was to my bank. Was never able to send money through Facebook or any of those. When I did try they put a hold on my account. 17 times I called customer service only need to be hung up on. Talk to multiple supervisors only to be a hung up on. Problems never review never solved. I finally transferred all my money out of there and let them know that I would be putting on a review for every site that I could. If I was to tell anybody to go anywhere it would not be to PayPal!

I sold a product. PayPal kept the money because I didn’t respond quick enough. Then I bought a product and it was damaged and the seller gave me a 75.00 credit and PayPal kept that too.... Now I have to fight them to try and get my refund. They're crooks!!!

I get direct deposit every Friday but for some reason money have not hit my account. I was told that money can hit account anytime during the business hours. However, I have a problem with that because if my payday is Friday I should get money Friday at least that morning not at 4 or 3 pm. What if I needed gas or anything else. I’m changing account. I need something more stable for as every morning to expect fund in account not the afternoon when I’m not getting paid day early. I would recommend direct deposit just only to pay bills or send money to others. I have been using Cash App it has been working fine.

I’m trying to transfer money to a friend but the system is denying the transaction. I called them to verify what’s happening resulting in a hold for “security reasons” and nobody can sort out a solution.

I clicked on a trick Google clickbait. Ad stated a free report. After what I thought to be a browse, Google attached to PayPal and charged for service that it did not give. I reported to Paypal and they insist I got what I asked for and refuse to remove my bank account from their control. I have tried for over a week. They refuse and have allowed Google to take monthly amounts from my bank authority my permission. I am trying to get my bank off of this unsafe app. How does anyone win with Google or PayPal? Beware. Your money is no longer yours if you use either.

Had someone transferring me a good amount of money through PayPal for a vehicle they purchased from me. He had Android and I have Apple, which he didn’t have Apple Pay so I created a PayPal account. First time user!! I paid for an automatic transfer to what had been made out to be $11.90. So I called PayPal and spoke to customer service and she had told me that the $11 was for the transfer fee and that since it had been well over 30 minutes and I had no sign of my money still that it would be refunded and I would get my whole amount of money in my account within one business day. So I waited till it went into my bank account finally and called back once I realized I had been charged for the fee that I had been guaranteed to be refunded for by the lady on the phone.

I just recently sold a product for 235.00 + 7.85 for shipping. PayPal claims they charge 2.9% + 0.30 for fees. My total charges where according to them 242.85 - 10.99 fees. When it suppose to be 242.85 - 7.34 fees. Mind you they charge includes the shipping charge. Watch your money. This is why I never wanted to use PayPal. Sad very sad. Because of eBay we have no choice. Trap market.. I also called PayPal, the gentleman try over talk me to keep that 3. + dollars. Now I have to dispute the charge.

PayPal steal 2500. I sell a item eBay. They keep my 2500 dollars from my customer. I call eBay. They don’t care. PayPal is crook company. They most for Hispanic people. They your own money to do business. Don’t trust this company.

I purchased some clothing online and the clothes were of terrible quality and poorly made. I contacted the seller, as instructed and they tried to get me to accept 25% refund or I could return the items to China. 25% was was unacceptable. The company gave me a return address in California. I sent the items back with tracking, at my expense. It was received by a person, according to USPS tracking but no refund. I contacted PayPal and I sent them my proof, but needed to add the price of an additional item that never came to the disputed total. I expected PayPal to step in and get the company to send a refund.

Make a transaction of £102 and £5 and PayPal decided to put my money on hold (part of it over £50). Customer service told me there is a £400 limit for taking payments without using a pin number (typing card number). Their explanation is that it could be because a charge back from bank due to not using a pin for card payment. When I explained that it was my own credit card (needed money and is cheap to withdraw that way) they didn't care. Now if I take payment from a customer without pin (and that happens often) all money will be put on hold for a month. How on earth I can run my taxi business. PayPal told me nothing can be done and I have to wait for a month despite it's my money I can't access it. Will be closing account as soon as possible. Not business friendly whatsoever.

I bought a wig that came from China. Say no more. PayPal promised to get my refund. It cost 180.00 and they offered $50.oo back. I refused the offer but PayPal said I had accepted the 50.00, I asked for their proof because I never did. They did NOTHING. I WILL NEVER USE PAYPAL AGAIN.

Stay away from PayPal. They are fake. I have problem with my purchase. I pay over PayPal. I provided all information and still they don't do anything. Just wasting time. Anyway I finished my problem with my bank. I don't recommend PayPal for no one. If I can leave 0 stars I will.

Only positive: it's over. Huge PayPal CONSIDERS US account numbers, NOT PEOPLE. We get scammed? DO NOT WASTE PP'S time, THEY ARE TOO BUSY TO CARE. No resolution after following directions? Tough. THEY DO NOT CARE! Bogus company? Pay to return the junk anyway; they will reimburse the ADDED LOSS. Nope. Fail there too. The only relief realized is letting go of being scammed. PayPal will. Happy to detail with documents... Apparently TMI. Sorry. Personal insult? Will this be published? Probably not anyway. Simply a matter of additional wasted time. If anyone should read this.... The Chinese company called Luvyle, for what it's worth, is a complete scam. My husband bought five "jackets" for me from them. That's how it started. PayPal finished it with "Oh well. Get lost. Get over it. Too bad. So sad."

I ordered $395 worth of women''s clothing through an online brand called Julymart - the manufacturer is actually named Muhai. The order was placed in March and I waited until May to BEGIN to receive fragmented and poorly packaged shipments, that came in bags/envelopes direct from a Chinese manufacturer. The packages contained no documents of correspondence or copies of the receipt or return instructions. When I tried on the clothing items, I would liken then to Barbie clothes - terrible fabrics, poor fit, poorly sewn. The shoes I ordered are literally made with fabric straps that are not reinforced and there are obvious glue lines, bubbles and raw cut marks with seams that show on the heels. It is truly UNBELIEVABLE.

I'm new to PayPal, opened my account in December 2018. On June 4th, 2019 I transferred $200.00 from my bank account into my PayPal to make purchases with. Once PayPal received the funds, its shows I have $200.00 but will not permit me to transfer it to my PayPal Cash account or back to my Bank! I contacted PayPal concerning this issue and they told me it was a temporary problem and their people are working on fixing it. Here is it June 11th, 7 days later and the problem still is not corrected!

Don't ever use PayPal to pay a freelancer or a company that is to provide you a digital product. This coming weekend I'm going to be getting rid of all my PayPal accounts. They allowed a digital criminal to use fake delivery confirmation emails for a digital product, how in the world can the seller prove to PayPal that I received a digital product? I wish I did more due diligence as the the website WP Calcuators and the owner have a near non existent digital foot print compared to me and PayPal sided with a person/business that seriously begs the question->Are they even a legitimate business?

I originally got it in 2005 to help make online purchases a lot easier as well as cheaper; some online vendors do offer discount for using PayPal and similar options. Now I typically use Amazon Prime for my online shopping and so I tried to cancel my PayPal account online; I cannot do that without uploading things such as my drivers license, and other sensitive info just to do so... I tried deleting my info and same thing, you must upload. I think that it's my right to make deletions my account if I am capable of verifying who I am without the use of uploading other info that I do not wish to share with PayPal.

Paypal is the worst company. After jumping through hoops have 2 banks verified, 2 cards verified. Talk to them several times and the 300 dollars that my dad has sent they won’t transfer to my bank account or cards. They say, “Sorry we can’t help you.” I am like what the hell. You can’t help me? The money is for my car to get out of the garage for repairs - the money I need to pay for the repairs and they won’t let me have my money that my dad sent me. The worst company ever. Hate this company. I pray after I get my money I don’t ever have to use them again.

PAYPAL is one of the WORST methods you can use for your GIG unless you have the buyer SIGN something upon arrival. The Buyer can DISPUTE the service and you will have to bend over BACKWARDS to prove you provided the services. Emails, Text Messages, etc. doesn't matter. BE WARNED... The money the BUYER paid will be REFUNDED to them.

I have been a PayPal user since 2017, and two days ago I got an email saying that my account got permanently limited. I started panicking, and tried calling, but since it was a Sunday, I'd have to wait until Monday. Monday, I called and after being on hold for 45 minutes, finally someone tried helping me out. They said they couldn't tell me what the reason of the limitation was, and I'd have to wait 180 days to get my money. That's all the money I have. 2.7K euros.

I used to be a loyal PayPal customer until I realized they did things they should not, like accept transactions without backing (i.e., letting payments go through even though the money was not in my checking account). I was dealing with online casinos which by default are shady themselves. Well, I closed my PayPal account because their casino security was not tight. Fast forward a few months and I won some money at the HardRock casino (Online, NJ). They asked me to verify my checking account (no problem) and my PayPal account (problem). I told them my PayPal acct was closed and they said that PayPal keeps records for 7 years to just call them. Well I've been trying to contact PayPal for almost a week now. First two reps told me to wait between 24 to 48 hours (second rep said 72 hours!), to RECEIVE last statement. NOTHING!

Opened a merchant account with them for my business solely for the purpose of taking credit card payments. After jumping through numerous hoops just to set it up, found out that they hold 65% of your transaction for a 1 month period. I am a new business and need the funds I collect to continue to purchase supplies. This has effectively halted my business from being able to continue. I am told the money is held for 30 days and accrues no interest on my part nor theirs. This was not laid out to me prior to opening the account and in my opinion is poor business practice.

I use PayPal to receive money from my English teaching job. I immediately send the money to my bank account once I know it is there. I have PayPal sending to someone whom I've never come into contact with (Vivan **) $125 off my credit card. Their response? You normally do this. I have asked for them to show me that I normally send money to anyone other than my account and also to this person to which they have no response. Currently fighting to get that money back. I've also had to contact my bank over this too.

I had PayPal for years till I just closed my account with Paypal just recently. I lost my trust in PayPal dealing with www.pinnacleluxuries.com scams. I called PayPal SO MANY TIMES for help. All representatives tell or advise me different things. One representative advised me to ship my items back to the same address where sender sent me. My dispute case was closed for second time because one was not enough of evidence. I have plenty of evidence by photos and forwarded emails. 2nd time dispute case was closed because the shipping address I sent back was different than seller's address. I keep telling PayPal that sellers scam people by using fake addresses so they can't be caught. Pinnacle Luxuries said in CA is their hardware and said I was suppose to ship returning items to NJ. I told Pinnacle Luxuries and Paypal same thing. Why can't their owned hardware ship my items back to NJ?

Several months ago (I still don't know how it happened) PayPal paid $8.66 to Netflix on my behalf, like overdraft insurance? Anyway, they Emailed me the details. At the time I was getting several "Scammers" trying to get my info by sending fake emails claiming to be PayPal. I probably just deleted the real ones along with the fakes. Now the fun starts.

My PayPal account has been hacked, money has been taken out of my bank account without my authorization. When I call PayPal, after hours on hold, they tell me they cannot do anything about it. Those hackers have so much power, they leave notes on my PayPal account on behalf of the company. When I call customer service, they don't see the notes that I see on the account. Seems like the hackers have taken over PayPal, and PayPal provides zero customer protection. I will never do business with them.

Up until today, I had been a customer of PayPal since 2008. "6/7/19 today." I called to inquire about resolution of an issue opening a line of credit for a substantial purchase and got the runaround for near 3 hours. After being transferred from one call center to another, in America after hearing northern accents, to a foreigner, to a southern accent, back to India, and then back to the south. I finally after 2 hours and 45 minutes got the most ridiculous answer as the service agent told me that all I had to do was mail a letter. I lost it after being placed on hold for an hour or more in total and at which point the local bank was closed so I was and still am quite livid!!!!

Customer service is the worst. Security is so easily breached. Impossible to speak or chat to a real human being. Even the volunteer moderators on their forums are saying stay away from PayPal. Too many scams, too many instances of people getting locked out of their accounts, and not be able to resolve with a real human being. We need other formats and companies need to stop relying on them, they will just be an AI controlled entity. Revolution must be enacted.

I just closed my PayPal account and dispute with them because they lied, kicked me off of their Facebook page when I called them out for lying, would not refund my money. Do not do business with PayPal. They stole $77.00 from me.

I have tried 4 of 6 times to set up my bank account with PayPal in the last month and each time I am told to "Try again later". I called the second time it had done it and asked if they would be able to help over the phone, thinking it would be a smoother process. The lady was absolutely rude but nevertheless claimed to have it set and ready to go. The next time I went on it was all gone, I assumed not saved right on her end (?) since I wasn't the one to set it up. I brushed it off having no time and would proceed to try again later. I did, and the same thing happened so I called again. This time a new lady proceeds to tell me it's my browser (Google Chrome) and that my bank won't work and I'll have to sign up with a new bank...all to receive money they owe me.

The beginning of January 2019 I sold a product, The product was delivered to the seller one day after the expected arrival date and by then the seller had already contacted her bank and been refunded in full. It is now six months later and I have still not received my money for the product. I am out the product and have a negative balance on my account due to PayPal not having any seller protection. PayPal informed me that they have to wait to hear from the bank, in the meantime my account is suspended because I refuse to pay the negative balance. No product, not paid for it, and now they want me to pay for my own product that The buyer received. What a complete joke. PayPal DOES NOT PROTECT SELLERS! Never again.

PayPal brands itself as a secure payment that protects the client. In reality, this is just to mask a non-working, useless, out-dated and retarded security algorithm. If you want fast transactions, stay away from this garbage. Paypal Security Algorithm will in fact make your life miserable. It will be hell on earth just to receive your hard-earned own money. Paypal Security Algorithm will do everything to delay your transaction. STAY AWAY from this piece of garbage of code.

Just trying to get in touch with Paypal is a nightmare. I have called 4 times now and waited 20 minutes each time so far. Still no answer. Is there just 1 person answering phones? I've also tried using their messaging system and they for some reason cannot answer over messaging. Obviously it's not a secure system.

My accounts was hacked on 5/26/19, so I called PayPal to recover. Instead of helping me getting back the money, they actually threw me away like a piece of trash. I'm literally a piece of trash to them. The last rep that was on the phone with me on 6/5/19 was so terrible. She just simply said "nope" for everything I asked. They blocked my account, and I cannot use PayPal anymore (thanks God, I do appreciate this). The bank was able to recover my money so easily because it was not me that made the transaction. There are many similar companies offer the same kind of service like PayPal but with much better customer services and guideline (i.e. Zelle, Apple Pay, Samsung Pay, Venmo, Affirm, etc.). Please don't wait till you be a victim like me. Stop and block the account and do some research to choose the company that you should go with.

I had five charges on my credit card for a total of more than $631 which were not authorized by me. Nor, did they appear on my PayPal statement. PayPal said, "Sorry for your inconvenience, but we can not help." I'm now placing those fraudulent charges into dispute with my credit card company. I've completely lost faith in PayPal's ability to protect me from fraud. Therefore, I'm closing both of my PayPal accounts.

I've literally just wasted an entire day dealing with eBay and PayPal trying to make a simple purchase. I thought the issue initially was with my credit cards so I called them. Then called eBay and they said it was a PayPal issue. I tried to pay for my auction that I had won, which I'm now stuck with, in every possible way except sending them a check or money order. I tried my credit cards, which all go through PayPal anyways, and they all keep saying not a valid form of payment.

Last year I had someone pay me for a business transaction through PayPal business and the money was there and my name already verified, someone stole my money and then deleted my name and all my transactions. I went to look and just 2018 transactions were there and a return was done on McAfee Antivirus. They took the money back out without my knowledge, lost 2 time and corporate said there is nothing they can do. I emailed the Attorney General's office, the Federal Trade Commission and Ic3 Gov. One year later and a number of complaints finally the Federal Trade Commission sent me what I need. Maybe I'll get justice.

My PayPal account was hacked and my bank info stolen and acct overdrawn. I had issues with customer service telling me that my bank never paid this money even though it all said PayPal instant transfer and my acct was overdrawn. I have since closed the bank acct and refuse to put my new info on their site. Now I have an available balance and have been trying to get a check from them. I get an error trying to request a check online so I confirmed that customer service can cut me a check. I’ve called multiple times. Originally, she asked me to try online one more time, then my acct was blocked so she couldn’t cut the check. I requested to talk to managers, etc and got nowhere because “no one can override the system”.

I have seen some people rant and rave that certain information was needed to resolve their case. It's typically proof of delivery and things like that. I don't blame PayPal for requiring I prove an item never arrived when tracking says otherwise. As someone who runs a company and deals with the same situation, I'd say it's fair practice. Once I contacted UPS and received their delivery information and presented it to PayPal, boom! I got my refund. Keep in mind, tracking is NOT proof, request GPS location of scan, label information (could be address wrong), etc. If they made it too easy, it would be taken advantage of and buyer protection would likely no longer exist.

Yet another review about how much Paypal sucks. Despite successfully linking my bank to PayPal it will not transfer the funds, at all, anywhere - not to another user, not to the bank I put on file, nothing. NetSpend does NOT WORK AT ALL on their platform yet both companies advertise the eases with which money can indeed be transferred. After 3 hours on the phone with PayPal the rep informed me that MetaBank - the bank behind NetSpend - shows up in their system as 'Routing Number blocked', despite having verified their deposits. Can't even authenticate me via text message because 'the system refuses'. Paypal claims there is no department to escalate this to. What the hell? Either way my only option is to send this back as a refund, TO the person who sent me the funds. Absolute scam.

2 weeks after signing up for PayPal I received a text receipt for purchases made (not by me) at a Motel in my hometown. This was a major concern to me. The representative's unprofessional thickly accented reply was basically "Sir, I'm showing that amount hasn't been withdrawn so no don't worry. There's no security issue." Fast forward a few months and they are demanding my SSN because of their activity metrics. I enter it THREE times on their site only to have it say "Things don't appear to be working at the moment.." Again another serious security issue. If this company is going to be in control of so much and charge for their services, their security NEEDS to be far above this. Lastly I read up on their political and social agendas and actions...very disturbing in a free country. I am currently looking for alternatives.

I purchased a used iphone on eBay that was grossly misrepresented. The phone had some cracks on the back, but was listed as "Working perfect. No problems at all". After paying $410.50, I received the phone and it was definitely not working perfectly. The phone would Facetime in the middle of every call. So I set up a claim through Paypal and they denied the claim.

Since 2006, I've been sending monthly donations to local horse rescue through PayPal, amounting to $5500 or so. Found out approximately 2 wks ago, she hasn't received a "dime" of it. I've been told that a rep would call me when I called PayPal. No one has called. I have reported to FBI. This is grand theft.

I own a business and unfortunately have to use PayPal as most of my customer prefer to pay using it. They required documents from me and suspended my account. I uploaded the documents and 2 weeks later they still have not approved or removed restrictions. I have called 3 times and all they say is it will be reviewed within the next 24 hours. Still nothing. No customer service at all when it comes to actually resolve things and considering the astonishing amount you pay in fees to use their service!!

I called PayPal to find out why the money for a purchase was refunded back to me. I requested a call back in 40 minutes because the automated system said all representatives were busy at the time. That time passed and I still didn’t receive a call. I called PayPal back and the automated system said I would have another 40 minute wait. Which I waited another 40 minutes and I’m still waiting for someone to come to the phone. It has been an hour since I was put on hold. PayPal received one star because the wait time is too long. Plus when PayPal said they would call me back they didn’t. This is frustrating when you are seeking answers to questions that only a representative can answer.

PayPal staff seem to be totally incompetent. I have been waiting for a refund and they keep asking me for information I've already provided. Then they tell me the matter's resolved when it isn't. Their system doesn't work properly and I have wasted so much time on this matter it's a joke. Impossible to speak to anyone and they delete negative comments on their Facebook page. I used to be a fan but will be using AfterPay in the future. Customer Service non existent. PayPal just wants your money.

EVERY TIME I use PayPal...and I mean Every time I never received my money on time. It's Allllways something. I call before, during and after all my transactions and no one gives me the same answer that suppose to be the rules. I paid PayPal for a professional service and I never get it. DO NOT USE PAYPAL.

I purchased a merchandise online on a website MOPROH. Because I used PayPal I thought it should be fine, I will be secured. After 2 weeks nothing arrived. I contacted PayPal and opened a case to follow up where my order is. The merchant uploaded a UPS shipping information only showing they shipped something to my town but the signer of the package wasn't me or my family members. Long story short the uploaded fraudulent shipping information and purchase was perfectly fine for PayPal and I am sitting here without my money or the pair of shoes that I ordered. PayPal assisted to the fraudulent activity of the seller and they are not willing to do anything to protect me as their long time customer.

I purchased an item from a vendor in China which I have used several times before but this time the item I ordered was not the same, in fact it was horrible. I started a dispute with the seller and they wanted to only give me back 20% literally only $20 when I paid over $100 so I said no. I asked for a return address and no response. I then escalated the issue to PayPal to make a decision and they went in favor of the seller saying the item is not significantly different than described. How can they say that when they did not see the item and the quality. Nor did they get me the address so I could return it. Totally unfair and I will be closing my account over this issue. Be aware of PayPal because they are not for the buyer even though you are spending your money the same as the seller.

When you use PayPal you provide them with your credit card. Your credit card company gives great service on fraudulent charges and refunds. PayPay does NOT. I have had 3 experiences where they will not assist with a fraudulent charge and instruct me to contact my credit card company. Also, with a refund, I have experienced poor customer service and a similar response to contact the merchant directly. PayPal does not provide any service. Just use your credit card.

I bought clothing at an online company called StyleWe using PayPal. The company's website said returns would be "easy." I tried to return the merchandise only to find out it was NOT easy because returns had to go to China. The package was returned to me because the Post Office couldn't deliver it to the address given, and the StyleWe would not refund my money. I complained to Paypal and a representative opened a dispute for me. All of the details of the dispute were wrong and even the sentences made no sense because the person who took my information was not an accomplished English speaker. The dispute was denied because Paypal said StyleWe hadn't received their unreturnable merchandise.

If you're a business I would never recommend working with PayPal. I opened up a store, had £800 in the PayPal account from purchases and out of nowhere PayPal lock my account and tell me I can't touch my money for 180 days... Also spoke to the lady over the phone and she was very rude.

I made a purchase on eBay. 3 hours later the seller was kicked off the eBay site. I called eBay and informed them that the seller was taken off the site and I called eBay Mastercard and filed a complaint. eBay told me to cancel the complaint and let PayPal handle it so I did. They gave the seller 10 days to respond. The seller waited till the last day to dispute the case blaming eBay. PayPal told me, "Don't worry. We will handle your case. Don't call or respond to any emails." Well shortly after they sent a email to me giving me 3 days to respond. Since I didn't respond they closed my case. So then I reopened my case giving the seller 10 more days to respond. Once again the resolutions team informed me again, "Don't worry. This time we are going to handle it. No emails will be sent again."

I've been on hold for over 3 hours!!! Yes 3 hours waiting to speak to a specialist about unlocking my account so I can get my money out!! Every time I call I'm sent to a specialist and put on hold until they connect the call to a specialist but I'm placed on hold for forever and no one answers.. Get more employees if that's the issue. I want my money!

PLEASE LEARN FROM MY MISTAKES AND DO NOT USE PAYPAL. I have been a PayPal member for over 5+ years, exclusively used them for my online store, and never had a problem with the company or any buyer/seller within the company. In fact I recommended it to my peers and friends when do online shopping or selling. THAT SAID, in the last two weeks, PayPal has managed to create a huge inconvenience in my life, and have only made matters worse in how they handle it. Recently I came across a large sum of money from one specific buyer. After these transactions occurred, their algorithm triggered a flag and I had to go through a process to restore my account by verifying my identity, this is reasonable.

I have a PayPal credit account and I shop a lot on eBay. They gave me a limit however I unknowingly went over the limit. They immediately took over 100.00 from my debit card to pay for some of the eBay items without giving me any notice. I am a senior and trying to live on a small check. PayPal took that money without notifying me in advance. I was getting ready to go to the grocery store to buy some food so I wanted to see what I was able to spend. Oops. Good thing I checked first before going out shopping as PayPal took out over 100.00 from my checking account without notifying me. Good thing I checked as it could have been pretty embarrassing at the register trying to pay for my food.

After making a purchase online using my PayPal account, I quickly realized that the merchant was fraudulent. I immediately involved PayPal in the concern but was given faulty information and inadequate responses to the dispute process. PLEASE KNOW that PayPal DOES NOT protect a consumer from illegal merchants on their system. I have been working to resolve my case for months to no avail. They have consistently ignored the facts of my transaction and have not shown any effort to rectify and stop these types of transactions from occurring. Do not place your trust in this service.

Notification of my sister's death in mid March 2019, all documentation and required paperwork (death certificate, will, executor letter, instructions on how to return funds, DL copy of Executor, etc.) forwarded to PayPal Compliance Department March 30, 2019, yet the Estate has been unable to get any information on remaining funds held in her Cash Plus account, or to have these funds returned to the Estate per their directions. Multiple letters, emails, and customer service emails have been sent without anyone getting back to the Estate, or crediting her checking account as they indicated would happen.

Paypal has gone down in the last year. Train your people better.

Despite the perceived convenience of PayPal to a small business, I would never recommend them as a business partner. I used them for online purchases through my website. A customer placed a non-refundable deposit then changed her mind about the purchase, PayPal chose to refund her even though it clearly stated that payments for this service are non-refundable and since it clearly states in their own User Agreement and Seller Protection policy that changing your mind about an item is not a sufficient grounds for refunds. Every time I called them I was misled and lied to about the information they received from me and from the buyer. The buyer also sent "proof" that I promised a refund, which is false because no document was ever sent to the buyer.

Back on April 8th, my eBay account was hijacked. The account username, password, address, etc. were all changed and items were purchased using my linked PayPal account. PayPal charged the items to my Capital One credit card, who immediately notified me of the charges. In less than an hour, I had contacted all three companies, all charges reversed, credit card changed, eBay account re-established, etc. All seemed well until a month later, one of the charges came back on my credit card.

PayPal is totally rip off, they took their charge and now they have hold my money by saying, "Your account is limited," without telling me any reason why they limited my account. I have not even a single dispute still they held my 7 thousand dollars.... This PayPal is a complete ripoff.

Terrible dispute solutions and resolutions. We bought items (shipped from CA) & received items not ordered. Both the seller and PayPal expect return of the items to China - an expensive return. It was a real hassle trying to get to talk or chat with anyone at PayPal. The issue would have been better resolved if the items were merely charged on a charge card than dealing with PayPal. I fail to understand why when we did not receive what was ordered we need to go to the expense of returning them - PayPal did note they MIGHT reimburse return shipping - not that they will reimburse it. BUY WITH A CHARGE CARD - DON'T USE PAYPAL. PayPal is way too difficult to obtain results.

So I as a Canadian have all kinds of issues with PayPal. The length of time it takes for them to process a payment (3+ days) and their requirement and process of validating my id is a pain. Ex: I wanted to send money but they needed me to validate my address. I send the required ID. It takes 6 business days (this is the internet in the 21st century business days should be all days, but they don't include weekends at PayPal). This in itself is ridiculous. After waiting the 6 weekdays they tell me my id is not good enough for them and I need something issued in the past 12 months. First of all it has an issue date of 2 months ago, 2nd of all nothing about a 12 month issue date was mentioned beforehand. If sending money as a Canadian I would advise the 1000's of other options online to transfer money (E-transfer, Western Union, Bitcoin, Goldmoney, etc.) over Paypal.

I was OK with PayPal up until I Invoiced a customer through them. A VERY long story short, I was fed false information, I was told a different story every time I called them and they lied to me about contacting the customer. They said they sent emails to them when in fact they did not. All in all they held my money for almost a month and when asked about who gets the interest made off of that money while it is sitting in their bank, the replied "what interest?" I strongly suggest you DO NOT use PayPal to send an invoice. Call your bank and find another way... PayPal is a total ripoff.

Trying to get funds out of PayPal account is absurdly frustrating. To compound the issue their Help staff cannot answer any questions or provide any specific reason why their “system” will not issue your funds. After multiple calls over the last month I have tried to get my money all the reps response have been pure speculation to why the “system” will not comply to my request. Each speculative steps they offer I respond “tried that already”. Since I have become an expert with the number of hours attempting to get my money. The same conclusion by PayPal Help rep is the same “just have to wait and try again later”. Seriously?

I put in a claim for refund from a globally-infamous Chinese company, JustFashionNow (that changes its name frequently) and provided tracking numbers to a London UK address which proved to be bogus, non-existent. My claim was denied as I allegedly did not Provide tracking information. Huh?! I am appealing, of course, as scammers should not get away with it. I provide the link to the website with umpteen posts about this scam company too. What is PayPal doing providing cover to scams?!

They are keeping my money from me because they allowed a transaction I had called and asked them to not allow! Twice!!!! Now they've locked my account I am highly upset! I'm a mother of two special needs children and I need diapers and food!!!!

I transferred money from my Paypal account to my bank account on the 24th of April 2019. As of writing, it’s still not posted in my bank account for more than a month now. Here’s what they did: 1. Paypal customer service trace the money and they can't trace it. 2. I called my bank and was told that since Paypal is the app used to transfer money and it’s not posted in my bank, the problem is in their end. 3. Asked a question in one of their Facebook post and was told to message them privately. 4. They blocked me to their Facebook page because it gives them bad publicity that their UI cannot be trusted with our finances. 5. Contacted customer service through Facebook chat and was told that they cannot help me and I should call them. What is your response now, Paypal? I have all the screenshots to prove all of the above.

I bought three items from a Chinese seller and the tracking numbers said the items were delivered at my house; they were not and PayPal and also eBay refuse to give me any refund. To back up my claim I told PayPal at least a dozen other buyers who bought similar items at the same time, have said the same thing about the tracking being fake. I told eBay to look at the seller's recent negative feedback as proof of my claims but still no refund. Because of the many scammed buyers PayPal and eBay would have to pay many thousands of dollars in refunds, that is why they refuse to.

I purchased a product from a customer that indicated my product was sent. I asked for tracking number. They said I would receive it. I never received the tracking number and after a month, I emailed and asked where my product was. The company told me they took my money and couldn’t fill the order so I requested a refund through PayPal and put in a dispute and claim. This was all in February. It’s now June and PayPal has been giving me the run around asking for information I have already sent them numerous times. I have called them numerous times also asking why my refund hasn’t been dealt with? I have all the correspondence from the seller showing their lies and admitting they took my money knowing they could fill the order but PayPal will not help me.

I've use PayPal for years without an issue, but I recently used it to pay for two purchases from the same vendor, which their system incorrectly marked as "Money Transfers" and caused the credit card funding the transaction to process the purchases as cash advances. This cause those 2 transactions to both be accompanied by a cash advance fee and immediate begin incurring interest charges.

At some point PayPay tightened the restrictions on identity verifications for Canadian customers. My issues started when I switched to a cell phone from a landline. I added the cell phone. Verified it with a code. Then I removed the landline. Suddenly, the website wants to verify my identity - but CANNOT, through no methods - not my cell phone, not my email address (which I've had since I signed up).

They're looting us!!! I recently opened an account with them in India. The total charges comes to about 10%. That's not all; PayPal will keep the money with them for about a week before transferring it to your bank account.

If only I had an option to give negative rating to them. The whole reason of opening an account with PayPal was to receive money from my clients. All of a sudden they placed my account under limited access and have been in that status ever since. When I called the team they said that they need some more documents. I provided them immediately but it has been 1 and a half week. They haven't done anything about it. I have been following up and all I hear is excuses. They don't even connect the call to supervisor or manager. My money is stuck. I don't know what to do. My issue is still not resolved. I don't know who else to contact.

We have an account with PayPal and tried to add a 2nd bank account so we could accept donations for a fundraising campaign. 3 weeks later, hours and hours of wasted time on hold, numerous phone calls and emails we are still not able to confirm the new account. Each time we have been told something different. Even dealing with a supervisor has not helped. We also tried to confirm an additional person as a contact on the account and have not been able to confirm them. Everyone has a different answer which not helped at all. So here we are 3 weeks later and still not further ahead. They send canned emails that don’t speak to the issue and although their agents are apologetic it isn’t sincere. We are extremely disappointed with PayPal’s support.

This is the WORST service I have ever had in my life, for over a week now I'm waiting for my own damn money and nobody knows what they are doing while I'm constantly lied to and all y'all have to offer is sorry after sorry with NO resolution. But y'all are just that, SORRY! I'm truly disappointed and beyond annoyed, reading all of the cool stuff PayPal has going on I truly was looking forward to using these services. NEVER AGAIN!

I am writing this review because I am just so displeased with PayPal. They have tried ROB me of $600. I sold an iPhone x on eBay about 7 months ago, 6 months into the purchase the buyer tried to get a refund saying they had broken the phone. I told them, "Sorry it had been too long for me to accept the refund." They went to eBay for a refund. The case was found in my favor, they went to PayPal and the case was found in my favor so I won twice already. Then they went to their credit card company about it and PayPal just out right took $600 from my account to give them this refund after I already won the case with PayPal! Then without notifying me or anything of their decision to just take $600 from me on a case that was already ruled in my favor they just took $600 from me and sent my account straight to collections without a word! So now I'm out an iPhone X plus I'm in collections for $600.

I spend a total of 5 HOURS on the phone with all departments to get a payment I was COMMITTED to pay to process. They did nothing, were cold and rude and still kept my private info hostage and would not give legal verification that when I closed my account, they no longer would have all of my credit/debit card or checking account numbers in their system. To me, that’s identity fraud by an entire corporation. If this information helps at least one person decide NOT TO use PayPal, I will have done my part. I hope this horrible, greedy company goes up in flames, just as it deserves to.

Customer service reps aren't polite, escalate uncomfortable situations, speak over, chastise rather than answer questions. I think I spoke with someone named Marco, who refused to let me speak with anyone else and gave me a PO box to write my complaints to. My advice is keep track of every purchase made, every refund, and as soon as something doesn't look right cut the cord 'cause you won't get your money back, and the reps certainly aren't going to help.

Never trust PayPal for business purpose. They will suddenly block your account even if you are doing business genuinely and hold your payment for 200 days and release after so many calls. They will make you suffer always by asking so many documents again and again. Even after that they will limit your account. They are doing frauds only good for USA based people. Other countries stay away from their business.

There was a website that I paid for in February, but unknown to me was a subscription fee that automatically gets charged every 3 months. I woke up yesterday, checked my email, and there was a PayPal charge. I immediately canceled the subscription on the website, and contacted them to not bill me. The services were of no benefit. They responded by sending me their terms of service. That was of no help. They said they could not refund me. Now any reputable company would issue a refund and stop the subscription. Not this one.

I ordered through PayPal a pair of Costa sunglasses. Turns out the company was a sham and sent fake glasses. I had to jump through a bunch of hoops before that offered free return shipping. I told them that I should not have to pay to drive to the UPS Store to send this off, because after all I did nothing wrong. That said they wanted to keep customers and sellers happy and so this was their decision and it was final. At least that's what I heard in the broken English offered by the script bound "customer service" crony.

Have spent over 2 hours trying to get PayPal to send me a check for the money in my account. They say I need to give them my social security number of debit card number - no way.... This is MY money - not PayPal's money.

I am a seller on eBay, a buyer bought a electric flash from me on eBay and later asked to return it. eBay approved its return, and then eBay dismissed the case since the buyer never returned the flash. Buyer opened a dispute on PayPal after 2 months, and PayPal approved return, and this time buyer returned the flash, but it did not work after I received it, and PayPal does not care about it.

I've used PayPal for years and still have had such limits on my account. Fine, we've dealt with it and just tried to work with PayPal. Recently, a prompt was coming up every time we logged in to add our phone number and 2 step verification 'for safety'. So finally, I added that step *(mostly to get rid of the prompt) but thought 'ok, this is safe'. WELL happened to change my number late Saturday night 2 weeks ago and didn't think 'HEY maybe I should turn off 2 step verification first on my PayPal account' before I did this. 3 days later, I went to update all my accounts with the new phone number and was unable to log into PayPal. I've called 3 times now trying to unlock whatever it was they have on it and they are UNABLE to access my account with this 2 step verification on. DO NOT TURN THIS ON AT ALL NO MATTER HOW SAFE THEY SAY IT IS!!!!!

I cleared my Funds from MOBROG to PayPal. PayPal notified me that I have received a payment then a few minutes later I get another email from PayPal stating that PayPal cancelled my payment and the money just vanished and untraceable. When I sent a complaint email I got an automated response... My experience with PayPal is very bad.

I have written several emails to Paypal for resolution on a payment issue that left a negative record on my credit report. I am unhappy because the response from customer service are largely automated. They have not taken time to read the emails sent and to prepare a proper response. This assumption is bad. I have forfeited funds in the past because of this. A transaction was cancelled on eBay due to their system errors. This was charged on Paypal. I was not able to get my refund. I sent several emails and kept getting automated response with no answer addressing the issue. This is not acceptable.

PayPal is a huge scam and I advise everyone to stay clear of it! Someone sent me funds for a car I was selling. First red flag: anyone that has your email address can send you money! No approval needed!!!! Fraud!!!! Then, PayPal asked me to send a bunch of fees. It was added to my total payment for the car, but they needed me, THE SELLER, to send $2,000 worth of payments!!! FRAUD! Furthermore, they asked me to send to random countries via Western Union, which was flagged and cancelled. Then they asked me to send Amazon gift cards, which was flagged and cancelled as well.

I wanted to order meds online and thought if PayPal accepted vendors they were legit. WRONG. The meds had no numbers on them so they could not be the real medication. This is not about the money, it is about fraud on part of PayPal for allowing pharmacies to dispense without requiring a prescription, which I had but was never asked for by vendor. Is this not a felony? And federal offense? How does PayPal not get busted? Not to mention the vendors!

PayPal would not allow me to transfer my money to my bank account. It would not state why? It just kept saying system failure. When I called customer service they had no answers as to why and just told me keep trying. I call back again and was told no problems in their end so keep trying. Finally I get a supervisor and she says security flagged my transfer of my money to my own personal bank account. She said I can maybe get my money in 24 hours but could be 21 days. If I didn't hold for hours to get a supervisor I still would have no idea why. The customer service reps have no idea as to why. This is the worst company and holds people's incomes hostage for no reason. I have seen hundreds of customer complaints.

Bought from a Chinese company through PayPal. The item was not as advertised. Followed PayPal instructions exactly for return of item for refund. PayPal made the process extremely difficult. After 4 or 5 phone calls to them, they denied the $34 claim stating that they did not receive enough information re the item tracking back to China. I had assured them that once they received the postal receipt, they would refund in full. Didn't happen. I have closed my PayPal acct as they were worthless in helping me in any way.

Worst customer service experience from this company. Rude and passive aggressive agents. Additionally I had my account hacked into which is scary. I have since closed my account and want nothing to do with this company.

Purchased concert tickets from an individual using PayPal. I sent payment and received notification from seller that they had received the funds. I was told to wait a couple minutes while they sent the Tickets electronically. When I had enough time waiting I asked for my tickets and was immediately blocked and my wife was as well. Person vacated her ad for tickets on the concert site as well. Contacted PayPal immediately and was run around from one claim person to another. Then they denied my claim for it being filed under a “wrong” subcategory despite the agent telling me exactly what to do. Contacted PayPal again today and have gotten nowhere. Basically now it’s up to my bank to help me out. I’ll never use PayPal again.

My husband accidentally sent money to my dad account that he can’t get into. PayPal lied to him saying that if he confirmed they would send it back. Not even 2 minutes later they changed their story and wouldn’t do it. Wouldn’t help us in anyway! Now me and 2 kids are fixing to be homeless 'cause they won’t refund the money!

PayPal will not release money back to me ($5400) because of a “system algorithm.” No one can explain why or what that means. They’ve confirmed the money is actually there and my own account is in good standing. I have spent hours on the phone four different times and still no luck. It’s been two weeks. I’ve used PayPal for years to purchase things but never had an instance to have money sent to me through them. I wish I had been aware of these issues! When I google PayPal issues and complaints there are so many stories like my own. How are they getting away with this practice? No idea how to get my money back.

If a buyer pays as a guest with no PayPal account the seller must wait 21 days to receive funds released from hold. You cannot refund to the buyer until it has been released, and there is no way for the buyer to confirm the transaction to release funds. When contacting their support, they say nothing but policy and that they have been restricted from releasing holds. I wonder how much interest they are gaining? Bottom line is now the buyer is upset, and I am furious as the buyer and after the 21 days will be deleting my business account. GREAT job Paypal, wait to provide excellent customer experience and support.

Paypal has permanently limited my account. Hello, My account was limited permanently after accusations of the amount of claims on my account. I have contacted Paypal numerous times to have this settled and was never given the chance to appeal. My funds of 1,240.62 is locked for 180 days which is totally unacceptable. Paypal has my identification, my address, my SSN, my bank and debit card to properly identify myself. There are acts of fraud on this platform to which enables buyers to scam people by claiming payments were unauthorized from their bank institution which fines Paypal and causes many grievances.

I purchased Microsoft Office from a UK company called Fast Software that turned out to only be compatible with a PC and was useless for my Mac. The seller's Web site makes it look as though they accept refunds or exchanges but they ignored me when I contacted them immediately within an hour asking for an exchange. Nothing in the product description indicated that the software would not be compatible with a Mac, and as I am accustomed to software that gives me the option to download either one, I was not aware there would be a problem. PayPal initially credited $81 back to my account when I filed a dispute after purchasing a Mac version elsewhere.

We tried to make a one-time payment using Paypal to pay another person. Paypal immediately took our money from our account, but failed to give it to the payee. They call it a "hold". After two weeks, we received an email that we needed to "confirm" the payment, but did not say why. I called and was on the phone with them for TWO HOURS trying to confirm the payment. They told me the transaction was flagged, but wouldn't tell my why. Then they told me I would need to provide bank statements and a photo ID???? So while I was on the phone with them, I got onto their online chat help, and verified the payment within just a few minutes. What a scam!!! They held our money hostage, made money off the interest, and took two hours of my time just to make one simple payment. Never again.

$339.00 was deducted from my checking account by Paypal and sent to an eBay seller without my consent or knowledge (fraud!). This seller claims he/she sent the item (a Lego mindstorm set) to an address I'm unfamiliar with. I did not purchase the Lego set and have never been to the address nor do I know anyone who lives at the address to receive the Legos. Complete fraud! I wasn't even browsing for a Lego set on eBay! Someone at that address must have received the set (or the seller is in on it). I don't share this Paypal account with anyone, so if I didn't order it, it's fraud.

This is pretty lengthy so sit back and enjoy. I play mobile games, a lot actually. I make small purchases through them from time to time using PayPal so that my card info isn't given to these mobile apps. Well, one week came where I made a few purchases. When selecting PayPal this time, I selected to have the money pulled from another account instead of the usual due to less money in that account. PayPal doesn't even pull the money right away either, they wait two days. So I waited the two days, during the timeframe, I went and grabbed some needed groceries from the store and put some money in my main account after a paycheck came in.

1. The first problem was trying to use my business credit account to pay invoices. Their system will only allow a business to pay one invoice at a time for every 72 hours. 2. The customer service staff are all foreigners who cannot understand basic English. I told the lady via phone to get a supervisor on the line and it took her 3 hours to final get someone else to try to resolve the problems. The amount of fees that is tied into this company is simply not worth the headache. When I am done with this last problem, I will never return to doing business through paypal again.

I needed something quickly so I sought out a company in the USA to purchase it from. 3 weeks later I cancelled the order because it had yet to ship. Company did not cancel my order but went ahead and shipped it. I got the product 1 month after ordering it. I use PayPal because I believed I was protected from unscrupulous sellers. Evidently not! The seller lied about being in the USA and they ordered my product to be shipped to them from China when I ordered it. So it had to be sent to them from China and then sent to me, hence, a month to get it. My claim was denied because I received it regardless of the fact that I sent PayPal proof that I cancelled it at 3 weeks missing. Now PayPal wants me to pay to return it with no guarantee of a refund. They just lost a long and loyal customer.

I purchased and returned merchandise from Rockler Woodworking using US dollars via PayPal. I spent $40 to ship the stuff back to Rockler and then they charged me 25% restocking fee. The refund was given in British sterling and pence, and PayPal charged me a refund fee and then a conversion fee! Both companies state that the other company was at fault for returning the money in British currency! After calling each company more than 6 times in an attempt to resolve this matter and asking for a supervisor, my call was disconnected from Paypal. Those wishing a refund beware! Horrible how the big companies treat their customers.

I am extremely disappointed with a recent experience with PayPal. I filed a dispute against Groupon for doing some shady business and PayPal decided to refund me, before even making a decision on the dispute. Then, they decided against the dispute and I received an email saying they were taking the money back. Instead of just taking it from my credit card, the same way I paid through PayPal in the first place, they decided to send me directly to a collections agency! Not once did they try to contact me themselves for the money and my credit card is even linked on the account. I cannot believe they would go that route with their customers without so much as a call or even an email, especially when this was something they did on their own in the first place! There was no reason to hit my credit in this way and I will never be using PayPal again.

This app is in the stone age. With today's technology for sending money via app this one is the worst. There are far superior apps out there, Zelle, Cash app anything other than PayPal. They cost you the most, they hold your money the longest and they have the absolute worst customer service. I tried to talk to several and was given answers like, "You were all sent a reminder back in November." I didn't use PayPal in November. "Didn't you fully read the terms and conditions?" This is not customer service, this is insulting.

So thanks for nothing resolution center. I'm out $113 for a pile of hair that is of no use to me.

When you are paying for a service through PayPal you just can have ask for a refund without any proof. "The experts" will any way choose the side of the buyer without even looking at the proof of the seller... Great seller's life.

I opened a dispute for an item returned by myself but never refunded by the company. Apparently, per PayPal I received an email stating I had 10 days to respond after opening the dispute. I NEVER received such email. I checked junk/spam and all my mail and no such email exists. Furthermore, the representative that opened the dispute NEVER mentioned I would be getting any emails that I needed to respond to a specific amount of time. Because I never received their email, my case status changed from accepted to denied. Shame on pay pal for not backing up up your customers due to your own mistake!

On 1/18/19 I ordered and paid for, using PayPal, a small electronic item. An email was sent that the item was shipped with a tracking number. When checked, the tracking number was not in the system, but generated by seller. In response to a February inquiry about delivery, I was told that delivery was “slowed because of the Chinese New Year.” Still checking the tracking number, the item was not in the system. On March 14, 2019, with a few queries to the seller and no responses, I opened a case with PayPal. I included a copy of notice of cancellation of the order. The tracking number was still not in the system.

If you plan on selling anything do not use PayPal. They allow buyers to fraudulently file disputes against you. Waiting unitl you have sent what they have paid for and then asking for a refund. PayPal always refunds the money, there is nothing you can do about it. Also if you create digital content you are opening yourself up to have your account permanently "Limited" which is to say you get kicked off their platform. They will refuse to give you a direct answer as to why you were removed. If you contact support you will simply receive the same email over and over again saying "You've been limited" but they will never tell you why you have been limited. Once they ban you the thieves hold your money for 6 months! If you don't want to do bussiness with me fine, but what gives you the right to without my money from me. You need to get your stuff together because you guys screw over the merchants who use your platform.

PayPal is fraud now. Do not use PayPal anymore. PayPal has new regulation that make online shop like me become bankrupt. Many cheating buyers know the trick by order online and pay using PayPal. After the buyer receive the goods, the buyer dispute saying the supplier never send the goods. I already showed the proof of delivery and tracking received by buyer. However, PayPal always return the money to buyer and close the case on buyer favor. PayPal make me bankrupt!!

They froze my money, 203$, asking me to send SSN, what I don’t have!!! I called yesterday to ask how I can get my money, they said I can’t without SSN!!! Are you kidding!? They just got my money forever, because I’m student and don’t have SSN!!! If you don’t wanna lose your money, don’t use that app!

A customer who bought an electronic device from me filed a fraudulent chargeback through PayPal. Please keep in mind I've never had an issue with my account or with the activity on it prior to this instance. PayPal proceeded to open an investigation into my account and asked me to submit documents to verify my identity and business. I submitted the information, yet PayPal decided to fully and permanently suspend my account and charge me for the amount of the initial transaction as well as an extra $20 fee. Not only did the transaction meet all the requirements for their seller protection policy, throughout the process, PayPal itself sent me emails stating the transaction was covered under their seller protection policy, but, in the end, without doing their due diligence, decided the fraudulent chargeback and the associated costs were my responsibility.

When a buyer received an item as described and says it wasn't and returns them damaged guess who gets screwed. YOU. PAYPAL is a ripoff. I've closed my acct and they can rot in hell. Just look at all the people that they have screwed. You will get the same treatment. This 10 year perfect customer is gone. coke_kid

I only used to hear complaints about PayPal limiting users account and freezing their funds, but now that I am drinking from the same cup I know how it feels. I just had my account permanently limited. I feel that holding my funds for 180 days for a non fraudulent violation of PayPal's Acceptable Use policy is excessive and perhaps a punitive use of power. I respectfully requested that they allow me to access my funds without necessarily uplifting the ban but I was denied. I am not willing to wait for that long so as to lay my hands on my hard earned money because it is possible to wait and still be denied. PayPal is a scam. They tap and steal money occasionally here and there from users. It's a high time they close down their fraudulent activities and pave way for legit companies that don't have such issues.

Did everything required by website and was given the runaround. Talked to many agents and got a different answer from each one. Try to transfer my money to my bank account. Was told 24 hours. That came and went then I was told there was a problem with their system and then was told it would be 72 hours. Do not trust this website. They want to hold onto your money to make their money. Use a different website. Trust me. Only gave one star because I had to so I could submit this review.

PayPal is definitely convenient, but what a nightmare if you have to dispute a charge. Poor communication, poor customer service, no accountability. Returned my items to the seller in CA as they requested via email directly to me, but the seller gave PayPal a different address for the return, so they denied my refund because I returned the items to CA instead of China and they refuse to acknowledge the return. Can't get anyone by email or phone to investigate, just told me too bad because I didn't pay the added expense to return to China. Closed my account and will never use PayPal again, nor allow my customers on my website to use them for payment either.

I am out $125 due to their awful customer service and issues on their app. They are not a safe way to buy although this is what I believed until I had this unfortunate run in. I purchased through them and received broken items. I was told to send back broken items but I insisted on a shipping and handling label to be sent to me as items were broken. They didn't do anything! I ended up sending items back and meanwhile, they closed case in the seller's favor even though I asked them to give give me a few days extension to get items to the mail. I will no longer be using PayPal as they do not protect the consumer.

I'm so sick of PayPal and the new rules they come up with every month. I sell an item on eBay and my funds are not released. After this I will discontinue my business with your company. I NEED MY MONEY NOW!!