PayPal Reviews

I have sold digital products on eBay using PayPal. 6 buyers sent the money and send me messages to confirm where to send the digital product. Few days go by and all 6 buyers report to PayPal that someone used their account to buy the product. After calling PayPal I was told those account have been hacked so the rightful owner are requesting their money back. I listed my product as NON-REFUNDABLE as with any digital product, once it is sent, you cannot un-send it. PayPal closed all the claims against me. So as of right now, I have lost more than 1000+ worth of product, and now PayPal has put my account in negative balance (and threatening to send collections).

I have been using PayPal as part of my eBay business and personal usage. I haven't had any problems (except the high fees charged for monies from sales that they have nothing to do with but collect monies) with them till now. My bank had a computer failure and sent out that all accounts were frozen during the time they did repairs. So I had four transactions that needed to go thru the bank and they were returned. Now PayPal has shut down my account. I call six times and spoke with CSR and SUP and never was able to get a straight answer about how to fix this as it wasn't my fault and all they kept stating it was. Like I cause the computer at my bank to melt down. Really!!! So after spending ten hours on the phone for a week I have come to the conclusion that I can't wait for eBay to allow other companies to accept payments and for what I have hear that will be soon. So PayPal will be out of business within a few months... YEA!!!

I'd like to make a little extra money and I see opportunities to make a few $$ here and there being paid with PayPal, so I thought I'd open an account. Their site doesn't have any real information, only marketing. It says I have to link a credit or debit card to my account. What??? I don't want to do that! This is just one of a few questions I have about how an account would work. I also gather they charge for moving it into my bank account, which I didn't expect.

PayPal is such a fraud! I tried to pay something using my PayPal account and it prompted me to apply for a credit card. I did not select to apply for the CC nor had any interest. It asked me to update my information so I did and later I received an email that I apparently applied for a CC. I spoke to them and they told me to send a letter. They respond to my letter that they are unable to remove the inquiry. I called them and the respond I got was that unless it's a fraudulent activity they will not remove an inquiry, even when it's a total fraud on their end, tricking people into applying for CC. I've been a PayPal user for over 10 years and now they not only lost me as a customer but my entire family and friends.

I mailed in my August payment twelve days prior to the due date. Paypal said it was never received. I made an online payment and per their agent's advice stopped payment on the original check mailed. The agent read me back detailed notes advising check was lost in mail, stop payment placed, return to customer and do not deposit. Then they received the check and deposited it anyway. It did not clear since I stopped payment so they charged me a 27.00 fee. They refuse to refund me the fee stating it is not their policy to do so. Again in September they are claiming not to have received a check, again mailed well in advance of the due date. Since all other bills paid same time frame had no issues, the problem clearly lies on Paypal's end. In spite of speaking to representative and supervisor the fee cannot be refunded. Definitely time to complain in other forums.

What a NIGHTMARE! I signed up with PayPal to process credit card payments for my business. They sent me a swipe reader that attaches to my iPhone. I sell cars so credit cards aren't used often. I processed a transaction for 2,786.00 and PayPal put all but 500.00 on hold for 30 days because I didn't use a chip reader (They had not told me I had to have one for immediate payment) - I was told that I needed to verify my business so I sent them phone bills, and all of the government documentation showing I am a registered business in order to get verified. I did this under the assumption that they would then release the money. NO - All of that information was sent to them and they still kept the money for 30 days after sending me an email saying I was verified.

If I could give them a -0 star rating I would!!! Worse people to deal with!!! They will steal your money whichever way they can!!! I got scammed from a company in India and filed a claim with PayPal. I did all that they asked me to show the product I received was complete garbage. I even returned the product as per their instruction. After waiting 3 whole months and them telling me they will help me whichever way they can ended up stealing USD $840 from me. The scammer walks free with my money and after being with PayPal for 15 plus years, guess who gets the rotten end of the stick!!! Yah me!!! Awful scamming company themselves, it's no wonder they sided with another scammer. Two peas in a pod!!!

I've had nothing but the runaround while dealing with PayPal for small businesses. When I have called (which I've had to do numerous times since my PayPal account had identity theft committed through my PayPal business debit card), I've spoken to some of the most dismissive, derisive, disrespectful folks imaginable. I've been punished for making more than a certain amount of money, for using the same cards (I'm sorry, do businesses usually not have return customers??), for working with clients around the world rather than all in person clients and I've had services sold to me that were then denied to me after I paid for them.

I raised a dispute to a seller who promised me refund but never gave it to and said time over for refund but in reality he never gave any timeframe for refund and just told me "if it don't work out then just send it back and we refund you." When I contacted him for refund he told it was for 7 days only. How can that be right to decide after I file for claim for refund? Also product I bought was just pure BS and crap only and was for no use. I felt scammed and cheated and file dispute and now PayPal decide not get me refund. I fell like PayPal is a scammer company and helping scammers to make most out of it. They even didn't asked any proof from me.

I have been using your service for almost 10 years and have NEVER disputed anything. I did not authorize a payment and tried to dispute it. They did a "review" and denied my claim but did not give me any reason. Very unethical. I am so disappointed but I guess they feel that $74 is more important than having myself as a customer. I am cancelling my account and will be telling all of my friends and family of this disservice. This is very POOR customer service and I will be filing a formal complaint. I am truly astonished. Please review all the complaints before signing up. I wish I had.

I contacted PayPal regarding sending an emergency money transfer to a relative in Italy who needed medical attention immediately. I was told that if I paid the higher fee of almost $44.00 and had the money debited from my debit card, the money would be received in a matter of minutes. I was told that the money could be accessed immediately. The supervisor I spoke to, her name was Jean, was somewhat rude and outright LIED to me!! They debited my account immediately, the money was sent, but my relative CANNOT access the money immediately and must wait up to 3 days!!! They need medical attention immediately, and are at risk for their health!

DON'T EVER USE PAYPAL! SCAMMERS!!! I just used PayPal for the first time last week. I linked PayPal to my Apple iTunes account as the payment method. On the PayPal website under credit increases, you make your purchase and if PayPal approves your purchase even if it's over your credit limit that is how they give you an increase. But you won't know until time of purchase. So on Friday of this past week I tried to make a payment to PayPal. I linked my banking account info to PayPal to make the payment. I paid $25.00. Today I noticed I had a charge on my bank account from PayPal and it wasn't just for the $25.00. Instead it was for around $200 more. It was the same amount as the purchases I made this weekend on iTunes.

PayPal ripped me off. I sold a stereo $150. They charged me $4.65 plus charge me again to move the money into my bank account and I had to call in because they wanted to hold my money for 21 days. After getting that straightened out had to wait a whole another day to get money transferred into my account. Prices are outrageous and takes too long to get my money. I'm going to stick with money in hand.

We have just started to use PayPal for processing some business credit card transactions, via Intuit QuickBooks Online Paypal Portal, however have had serious issues with the service. So serious that it could potentially affect our own reputation and image of our own company, potentially resulting in loss of client. Issues: 1. Day 1, Our client wanted to pay for the Invoice using a credit card, since we connected our intuit account to PAYPAL for credit card payments, that would be PAYPAL QUICK BOOKS ONLINE PORTAL via the PAY NOW button on the Invoice.

I'm not surprised to see so many one star reviews. Every other company I have ever dealt with has responded to me within 48 hours. It's been over that and I haven't heard a word from them. Which really doesn't make me happy since they are dealing with my money. I have always had problems with them (being charged twice from my bank account, that the bank very kindly cleared up for me instead) and for some reason I thought it would be okay to do business with them again. That was obviously a stupid decision. This company is far too shady to trust with any amount of money.

I have been informed by PayPal that they will not honour my claim for a refund for three future flight tickets which will not happen as Monarch have gone into receivership. They say they will not pay as my claim is more than 180 days since I made the booking! I am one very disgruntled PayPal user. So much for Customer support. I don't think I will be using them in the future.

Last week I sent $100 to my mother in New Jersey. I made a mistake of putting a note saying, "Mom this money is for Cuba." Now PayPal is holding my money as pending for review asking me what is the money for, who I'm sending the money to. This is crazy. My wife worked for a financial institute for almost 15 years. The only reason your account go for review is if you send too much money in a short period of time or the person who receive the money accumulate too much in a short period. But not Paypal. They are holding my money for a note I wrote, that's "insane". Only 100 dollars the first time I ever send money to my mom through PayPal. I just make her open that account that way was easier to send money to her when I need it. Huge error from my part. We are going to be closing our accounts after this nightmare is over.

Pissed off. PayPal is pretty much a scam itself because if you buy a product they can help you get your money. Now if you make a mistake and send to a friend, they can't help you get your money. It's bull crap.

Today, I canceled my PayPal account after being with them since 2001. I had a charge on my account from Norton in August 2017 for an auto-renew with the subscription beginning Sept 18, 2017 which was approx 20 days prior to the renewal. I did not want to renew the subscription so I canceled it immediately. I do not normally dispute charges but since I had multiple internet security packages from Norton and others to monitor personal and business laptops and computers, I needed to find out what I had so I did not have redundant protection. So I disputed the charge since it was PRIOR to the subscription beginning. Norton sent me an email saying they would refund it or would add a another year to the end which I thought was a very nice thing for them to do. I like Norton products but needed to make sure that I did not have redundant products.

Just like an earlier commenter (Sept. 13th, LA) I had received an emergency loan of $100 from a friend. She even paid the fee to send it from a credit card ($3.90 or something like that.) A week later I had the money to send her back, and directed PayPal to send her $100, which they could draw from my bank. Instead of the money showing up in her account instantly, as it has done in times past, I got a notice that the payment was being "reviewed" and that could take up to 72 hours. I called PayPal. The rep I spoke to said it was just a routine flag, they do it all the time, 72 hours was the "window" for the hold and it should go through in a day. It did not.

Ordered beard oil using PayPal. Never received order. Emailed and phone company no joy. Emailed PayPal. They failed to get my money back. They said I had received order but could not show me any proof of it being delivered to my house. I think it's a scam between PayPal and company I ordered item from. Robbing **. Don't use PayPal.

Empty parcel from returned good for refund. Such a dishonest site. I now have to prove I got nothing back? How is that possible? Empty post bag with tracking? Such a dishonest site. Absolutely disgusted by the disgrace lying customer service $800 out of pocket. The thief has all my Australian banknotes and this scum company ignores it. Ebay does nothing. Same useless customer service that continues to lie and ignore. So dishonest. Cannot trust PayPal.

Called PayPal for a refund, they said the system will call back in 28 mins, cool. Waited for a call, got the call and someone from US answered. Pulled up my account details and everything. Then said give me one sec... Some Filipino comes on the line and says, "How can I help you?", asked for the previous guy. She said I got transferred over. Asked for all my details again, gave info. It took me literally 7 times to answer one of her question because she did not understand me. Finally, she said they can't help me. Screw PayPal.

The dreaded 180 day holds. I have contacted Paypal. No one return phone call or emails. I open a case with BBB and PayPal did not even respond. I was surprised that they did not respond. You would think a legit company would like to clear their name. (Nope). BBB contacted them again and gave them until Oct 6 to reply back. I going to contact Attorney General and Consumer Affairs after OCT 6 if PayPal does not respond. I don't understand how PayPal can keep your money after the transaction has been completed and buyers has their item and satisfied.

This has been by far the worst company I have ever dealt with in my life. I have been in the hospital for 2 months now, and have missed a couple of payments on my PPC. Well flashback to now, the harassing calls they leave are nonstop. They call at 7 am, and every hour after, 5 times a day nonstop. They dont leave messages, there is no real number to contact. Anyway, in the hospital, I found out that they were contacting my relatives about the money I owed them, I have no idea how they even got this information, but I was furious. So not only was I sick and unable to do most things on my own, but aggravated that they had the nerve to pry into my personal information and call numbers of relatives to tell them about what I owe. This is against the law! I threatened to sue them.

I have been a PayPal customer for over 10 years, using the service for small, medium and large transactions. Until recently, I have never been more frustrated and I believe PayPal is committing fraud! This is an open case, and one that I have not been able to resolve even after calling PayPal 2X. First call I was told that my Bank Account was not verified even though it was and it clearly states this on their website. The 2nd call I was told that the transaction went through 6 days prior. So I called my bank and was advised that it is illegal for the bank to NOT post the funds immediately.

I was told to link a bank acct or a debit card in which I did immediately. Soon after 25.00 from a friend was added to my acct. After I received the 25.00 I transferred the money to my debit card only to find out that I have to wait up to 24hrs for my money to made available for use!!! They don't have that part on the website!!! I hate PayPal and go back to using my Square account!! To hell with you PayPal!!!

** PayPal limited my account. I called into the customer service department of the PayPal Canada customer service line at 7 pm pst on Sep 22, 2017. I spoke with a "Laura" and she was extremely rude to me. I had called in to ask for assistance on what I can do to lift the limit off of my account. After being put on hold by her so she can go see what they want me to submit, and her coming back to tell me that they need me to submit a file, I asked "Is my account going to be on hold for 180 days," (as I have heard from a billion PayPal horror stories widely available on the net) and she completely ignores my question and fires back with "THAT IS NOT WHAT I SAID!!!"

Does anybody know of a legal government body which is honest and not corrupt with the power to do a thorough investigation into the activities of Paypal? The challenge is tough because it has become obvious that bankers are behind this online money transfer scam.

I have had my PayPal account for 15 years, I have had no defaults on any of my payments, yet their security systems flags my account at least twice a year. The first level customer service agents cannot help as 2nd level the same - I have to spend 2 hours on the phone trying to get this issue resolved. After I request for it to be an escalated claim, they tell me there was no reason for this to be happening, and blame on their security system. Horrible customer service, long waits on the phone, inept customer service and expensive, not to mention the manipulation of eBay - unfortunately a necessary evil.

I have asked customer service to remove me from their automated system and to stop emailing me, I no longer have a account with PayPal but still receiving emails telling me that I need to send documents in order to avoid suspension of my account. I have closed my account over a year ago! I have contacted customer service to tell them to remove my information, but apparently they are habitual liars when they say that I'm removed. I don't know what else to do, I feel like I'm being bullied and want to be left alone! Who should I contact to send a complaint that can handle this issue?

PayPal sided with international buyer whom requested international shipping which can takes 4 weeks to deliver. It has been 2 weeks since item has shipped. Buyer now has his money back and in two weeks he will have a brand new pair of headphones. PayPal won't even take time to speak to USPS to confirm the information.

I had dispute a charge that used my AMEX from 2 CC numbers and 2 years ago with no notification of upcoming renewal. Bottom line AMEX did not reverse which is another story but PayPal was notified on 8/29/2017. Today I tried to close the account and they said the dispute was still open and it could take 75 days to hear from financial institution. Again AMEX sent them notification on 8/29. It is obvious. All they are doing is stopping me from cancelling my account.

PayPal does not care about eBay sellers or consumers, I have had a very terrible and costly experience with PayPal, the call representative are very deniable and rude over the phone being very unhelpful and blames everything on the seller, they have withheld my only income on eBay at home business then when I transferred funds to my bank they reversed the transfer and then when a customer needed a refund PayPal they tried to pull money out of my bank every day for a customer refund which the customer forced PayPal to refund my bank automatically, I have even messaged the customer that they will receive a refund, PayPal does not even give me a chance to put money into my account, causes me multiple overdraft charges on bank account!

A charge from PayPal appeared on my American Express account with no information about the charge other than date and amount. I had not used my PayPal account in months, so I went to the PayPal Resolution Center and entered all of the information asked for. I specifically asked for more information on the charge as to what the charge was for. A response from PayPal assigned a case number and indicated I would receive a response from the Resolution Center in 9 days or less.

I have been a member of PayPal for 16 years and I have paid the hundreds in fees. I recently had a dispute with a buyer on a eBay transactions and eBay agreed with me. The buyer wanted a refund but should not have been given one. This buyer then filed a dispute with PayPal suddenly claiming that my item description was not accurate.

A guest rented my home for 34 days and they used PayPal for half of the payment. After their stay the guests did a chargeback with their credit card. I sent tons of documentation to PayPal and even contacted American Express who agreed to talk to PayPal and reopen the case. The guests lied and said they never received the product! PayPal refused to advocate on my behalf. I'm out $2,500.

I honestly don't understand how PayPal is still in business. They have $675 of mine on hold for 180 days for no reason why. & when I try to transfer money from my friend to my bank account it tells me denied due to risk, this has been happening for over a week now & when I call in all they can tell me is that it's a security measure & I should try again in 24 hours.

As of this review (9-13-2017, 5:57 am Eastern), I am going into a 3rd day waiting for my money! I needed emergency cash for a problem Monday evening. A family member sent the needed money via PayPal. When I transferred the money to my debit card, I was informed the transaction had to be "reviewed" and could take up to 72 hours! The problem at hand needed to be solved Monday evening. So now I have bigger problems due to their "up to 72 hour review period". I am trying my best to use profanity to describe this type of customer service but this BS could impact my job! MY LIVING!!! I cannot even use the other company that I was advised to try (Cash App). I was told it would be instant without any stupid "review". NEXT TIME I WILL USE CASH APP!!! THANK YOU PAYPAL, YOU ARE A CLASS ACT THAT I WILL NEVER USE AGAIN. I'm still waiting for this 72 hour review. I hope this goes viral!!!

You disputed an item that are unusable, worthless and useless and they instead favored a scam merchant who's been getting tremendous bad reviews for selling fake items and simply being a scam merchant! Unbelievable! Why are they still in business if there are tons of people complaining about the service they provide? Maybe Ebay needs to accept form of payment directly with a credit card so people don't need to use PayPal! They are all useless anyway! They do not do their own research and the actual facts have been explained and still these people working at their dispute department are all idiots who can't differentiate a scam from real one!

Logged in online to create a tn dispute, encountered an endless loop of ID verifications that verified me, made me change my PW and then failed to acknowledge me without reverting to the verification loop again. Tried calling CS and robot informed that wait time was just under an hour. No callback option offered. This was during business hours. Give me Bulgaria or the Philippines any day of the week as opposed to these morons. This is by far the most ** cs experience I have ever encountered. I am so pissed that this billion $$ company has the temerity to operate in this fashion, another customer centric Equifax clone that deserves to implode and make their fat cat execs penniless and humble. Idiots that create technology walls to avert client interaction and servicing. To boot, they claim that all conversations will be recorded for training and CS purposes. Their ops execs should choke on those statements. Exile them all to North Korea for readjustment!

Disputed a 2 dollar duplicate charge at a taco stand and they won't help me. The first dispute I put took over 20 days and they denied it even when I showed them the charge was exactly 1 second behind the other charge. I mailed them 14 days ago with another dispute and am still waiting on a reply. Only a complete moron would put any money into this place because you apparently hand over your whole debit account to be drained when making any purchase and might not get help for months!!!

DO NOT USE PAYPAL! They do not sufficiently guard your card information.

I have been trying to transfer money from my PayPal to my personal checking account and they said it would take about 30 min to be completed. It's been almost 2 weeks now and nothing. I've been contacting them every single day and each representative comes up with a different story. I'm so disappointed in their service, that I would give them no star at all as a review if I could. This is my worse online experience and once I get my money back, I'm done with this company. This is so unprofessional for such a big company.

I cannot remember EVER being happy with PayPal, but because it is a virtual requirement with eBay, I've found it a necessary EVIL, and I repeat E V I L. They TAKE immediately, and any complaint that involves getting money back, forget it. It's a virtual impossibility. Example: If I pay someone via PayPal, it can take weeks to get a refund if I make a fraud or other complaint about an erroneous removal of funds. So, they TAKE the money from the vendor, AND take weeks to resolve the case. BOTH parties are held up while PayPal uses the money to further its income.

I had a credit that went to an old account, It was impossible to get my money back. The agents were mean, unhelpful, they keep transferring the call from one person to the other person. They even advised that my money could go to charity!! They advised that I needed to create a new account or they would not send me my money. I created the new account as advised and still was unable to get my money. I was on hold for a while and the agent hung up the phone, and I had to call again. I was on the phone for 4 hours!!! They will send you to the call centers out of USA and when asked to be transfer to USA they say they Cannot do it.

I owe $1300 and change on my PayPal and while waiting my paycheck I made a payment of $50 and $100 to my PayPal account. And when my husband check the account and saw that I owe money he paid in full amount of $1300 and change without telling me. I contacted PayPal couple of times about my over paid of $150. Until now I did not get my money. We have the PayPal for long time. And my husband finally decided to cut it off. This is not the first time happen to us. They screw me over. They only care about paying them back if you owe money but they not care about them owe money to their customers. It happen in August and it's September now.

PayPal clearly has very professional CSRs when reaching them, if needed. They are speaking very clear in English, and they logically try to help you out like being their relative.

I have had to close my Personal and Business Checking Accounts due to multiple fraud from PayPal accounts. From this point forward, I have decided to stop using both my Personal and Business PayPal accounts.

I have thousands sitting there in PayPal and I tried everything to transfer the money. They are withholding my funds saying it for my protection. You aren't protecting anything you're basically stealing from me. I spoke with supervisor and they claim it will take more time. It's been 4 days now for a 30 min transfer. Never have I seen such unorganized illegal in your face I can do what I want business in my life. I'm looking to file a lawsuit cause this is totally wrong.

EBay notified about a purchase that I made was from a fraudulent seller. I notified Paypal who advised it was their practice to allow these pending purchases to process before action could be taken. It took 3 weeks for the fraudulent seller to accept payment. Once I filed with eBay and received refund into Paypal, they actually charged to transfer back to my bank account the money they pulled from my bank account. They held my money earning interest over a month and then charged me to return the money back to my bank. I have another pending refund in Paypal. If they pull the funds from my bank account, they should return the refund to my bank account. They have earned interest holding the refund already for 3 days.

I've used PayPal many times, without a problem, before this outrageous incident. I transferred a little over $1,000 on August 1st from my PayPal account to my personal chequing account. I noticed I hadn't received the funds in my bank account after nearly 2 weeks of waiting patiently. I contacted them and they said they'll put a 'trace' on the money since they have no idea where it is (WTF!?). I was told I'd get a call back in 48 hours. I wait patiently and didn't get a call as promised, so call back again, only to be told to hold and they never put a trace. I asked them to put a trace again and they do, again telling me they'll get back to me in 3 business days. 4 business days later, no response.

Call in with an issue. So far sent to 4 different people to help. Which is fine, but every single time having to explain everything all of over again is not. Can't they add notes into their customer's accounts or get a hold of the person they're transferring them to and tell them so their customers don't have to keep explaining over and over again?

Paypal does not care about you. And it shows by the persons who are supposed to help you resolve security issues on your account. They are so concerned about their service that when you ask to speak with a supervisor they will say that he will say the same thing. In this way they want to control you. So when I asked to speak to a U. S I was told that there are no U.S representatives. The reps there are controlling us and the company. The supervisor I'm referring to is Nell.

Paypal has no use for the buyer. They are completely seller oriented because it's the sellers who have the lobby. I was screwed out of a $108.00 after the seller canceled my order and then agreed to refund my money but never did. I called Paypal at least 6 times, hung up on twice, on hold for an hour and no supervisor to take my call and let alone no employee who spoke English. I have emails to confirm all my complaints. I plan on fighting this injustice. Paypal is too stupid to realize why the seller canceled my order so I couldn't return the item. Like I said, scam!!!

I have been a PayPal customer for 12 years. For the past year or two my card is constantly declined even though there is plenty of money (and it is also linked to my bank acct.) They tell me it is for my protection against bad people and fraud. This is my business account! It has caused embarrassment at least 20 times for myself and my husband. I had to use my personal account several times and then transfer money back. Transfer should take one day and the last one took 3! I also am supposed to get 1% back when I use my card but my card won't go through so I lose money there as well. I used my phone to transfer money after my card would not go through at Target and it offered to transfer within 30 minutes for a 25 cent charge.

I have been with PayPal since 2002 and am in the process of canceling my account. It has been hacked into multiple times over the last week and no matter what measures have been taken to secure the account, they can't seem to prevent the breach. I get an email to call. Then am on hold no less than 30 minutes every single time I call, only to be placed on another hold to speak with someone else. PayPal is archaic and there are plenty of other more up-to-date and secure ways to pay now. I am beyond irritated with their lack of concern and security. Take your money elsewhere because they don't care.

I won't even go into the terrible hours-consuming experience I had with switching email accounts that was mandatory because I moved to a different country, them asking for my home address in the original country which I didn't have anymore because I moved... Anyway... I released a few video courses and got paid several hundreds of dollars. Paypal thought this was "unusual" and blocked me out of my account. When I verified my identity, it didn't accept my new passwords. Then I had to call them. After going through 10 minutes of robot phone, I talked to a snobbish lady who wanted my bank account (no other identity confirmation), so I had to search through my stuff to find that. Once I confirmed, she put me on hold for over 30 minutes! Are you kidding me!!! I wish there was something better out there. When is the outdated USA finally going to switch to bank transfers like they did in Europe, where they charge no fee and have everything secure?

Consumer buyer protection my **. Part of my order never turned up and I was only offered $10 refund for an item which cost more. I refused and wanted the full amount of the item. PayPal then decided in favor of the seller and I received nothing, so I am now out of pocket for an item I never received and money. Buyer protection does not exist.

I have used PayPal for a while as a 3rd party processing for my merchants, however; my account went recently in the Negative, and which I was happy to resolve. I had set an agreement on how to make the payments, and the company didn't want to hear it after my account had been twice double charged from one of my merchants. The first time I filed a claim they refunded me the money, however; because of the negative balance, the funds got refunded to my Negative Balance, and their statement was there was nothing they could do, the system could not be overridden.

Paypal is full of garbage. They were supposed to refund us back $10.36. All we got back was .63. They are full of **! Their phone protectors are crappy! Both our phones started bubbling up on the right side. And that's why we got a refund which we didn't get the cheapskates!

I purchased a mattress topper on eBay of Aug 2017. The company sent me the complete wrong size. I told eBay I wanted my money back and return it. eBay had me wait a week, they said before they could help me, when they started to help eBay said the company Costway in China did something illegal so they said they'd make sure PayPal would refund me my 80$ and 65 Cents. I told eBay I don't have the credit card anymore that I purchased the topper so could PayPal refund me on my new different credit card. eBay said most definitely PayPal will do it. I fought with PayPal for 2 hours and I must say after reading some of the horror stories of so many hard working and elderly people of the SCAMS that PayPal has committed, I think in my opinion PayPal CEO Dan "Schulman" is going to end up in jail or on the front page of a newspaper. I mean how is this company even in business, I can't get my money back in any way.

Not user friendly. Money goes into account. PayPal dictates if and how you can use your own funds; if they let you. PayPal held my funds for years; finally refused to renew the PayPal card continuing to hold my funds. Finally threatened them with Gov Agency and legal action. Advised them to transfer the funds to my bank account of record with them. PayPal would not pay me my own money. PayPal is outrageous, egregious in dealing with customers; actionable. Be careful who you do business with and allow access to your personal information, bank account, and money. It can take a long time to get it back; years.

These guys are disgusting. A $300 lego train was lost (Hunter couriers kept this!). It never turned up, however when we organised a resend of a new lego, no word about anything from PayPal or eBay. We just basically left it for a few months hoping to hear something. I contacted the train seller two months later who never received a refund, hence didn't send the new lego. So it has been 7 months now, no word from PayPal. When I logging PayPal, there's no disputes! Pieces of ** kept my money! Left both its clients out of pocket! Scum bags, worst company ever, I stay clear where I can now!!!

I bought 3 gowns from a company called TBDress.com. When I went to enter Visa card #, TBDress denied my card x3 stating that the credit card company had declined the purchase but that I could open up a PayPal account. Mistake #1. When I called my very reputable credit card issuer, they reported to me that no charges had ever been attempted by said company or anyone else on that day. So TBDress lied. I wonder if PayPal is "in" on fraudulent denials so they can get new accounts. Based on my experience it would not surprise me. The dresses took quite awhile to arrive. I had them delivered to my friend's address in MN because I am living in Canada this summer. When we opened them they were cheap looking, did not fit, and were not the color described.

PayPal has decided to freeze my account. That was my "welcome wagon" email to my first month of selling on eBay. They claim I broke their user agreement. I have tried to contact customer service and I was 53 minutes away from a call back on my first attempt. They never called back. I then decided to wait on the phone. I was disconnected after about 15 to 20 minutes. They are holding onto $560 of my money and they will give it back in 180 days (no mention of interest accrued), so goes their email response to my phone call.

I made an online purchase for a software program and I made sure it was for a corporation tax. When I downloaded the program it was only for individual tax. I tried to contact PayPal immediately (within the hour) and they told me I had to contact the seller. I hardly ever use PayPal and now I won't ever use them again since there is no point to use them anyway. They are supposed to help in disputes... the person who I chatted with from PayPal at first didn't even tell me about their dispute resolution option in their website. I had to cancel my credit card. Thanks for nothing PayPal!

Really no stars. Transferred moneys from PayPal to Bank. PayPal says that it'll be next day. Next day - no moneys. Waited another day - no moneys in the bank nor in PayPal. I can see that its transaction has been recorded on PayPal. Called PayPal. Wait time over an hour. Ended in outsourced call center in South East Asia that is Philippines. Waiting more than hour and ending in Philippines where you know you will have to ask to get someone in US where they most likely advise you to hang up and try again... maybe if you lucky get someone in US. They cannot explain intelligently why the transfer is not processed.

I'm a single mom in the middle of an emergency. My father wired me money thru PayPal. Paypal instantly took the money out of his account. So I went on to PayPal to transfer the money to my bank account so I could get it the next day. It said it can take up to 24hrs. So the next morning the money is not there. I called customer service and ask if they could speed the process up because I'm in the middle of an emergency with my children. The lady told me she couldn't speed it up but I could call back and cancel the transaction. Also that it could take up to 5 days for the transaction to process. So I figured out a way to do what I needed thru PayPal. I called back and they told me they could not cancel the transfer.

PayPal are crooks. On their website they have posted that it will take one business day to clear your money when you transfer it unless something is wrong with your account. But there is nothing wrong with my account and they still are taking more than one day. Then when you speak to someone in person they tell you that it take 3 to 5 days to transfer with them. Knowing this they still have not changed. It's on their site. They are actually false advertising their company knowing that it takes 3 to 5 days. They will not post that, they will just tell you in person but they'll have it on their website saying that it takes one. I have been calling them for 3 days now to have my money released. I have come to notice it will not be released until they're ready to release it within 3 to 5 business days. They are false advertising and it is not right to customers.

In Feb they have limited my account. According to them after 180 days I can withdraw my money. Now it's 200 days and I can't still withdraw it. I have called them 10 times and each time they are just giving me runarounds. Every other rep. blaming on each other. They are calling one another a liar just to save their own reputation. I have received emails regarding the money withdrawal and the amazing part is I can't even withdraw it. I am feeling soo helpless and I seriously don't know what to do now.

If you are ever the unlucky buyer who has no choice but to ask for a refund then watch out because if you're unlucky enough to have 33% of your purchases, have to go back with good reason like I have. Then you get banned from using PayPal. What the hell. You might say. Well I had the unfortunate misfortune to be just the person who had 4 not as described. 1 electronic item delivered soaking wet. And 1 item delivered by the courier who dropped it on my doorstep and smashed it. 3 items were counterfeit and struck off of eBay by eBay themselves. And I was hacked by someone at PayPal too. Now I have had my PayPal restricted forever and I can't buy stuff or sell stuff to support my family. So we won't have enough food to eat now. As this was my source of income to help do exactly that.

PayPal canceled my husband's account because he received money from someone who owed PayPal money. When we called they said that it was "suspicious" that they had transactions between each other for different amounts (all under 200) several times a month. When we explain why and provided proof we were disrespected, and completely ignored. They sent us to talk to a supervisor. He too was rude and told me and I quote, "You need to handle the account that owes us money". I said, "So you're punishing us because someone who sent us money owes you money so we can't have our money until they give you your money".

Members of my family have used PayPal since day one on eBay. They have all had major issues with PayPal over the years... Most of them have moved on to other payment companies due to Paypal's bullying, extremely unfair business practices etc... In my case they limited my acct with no reason given, they try to hold funds for 6 months when this happens. I had 100% Positive feedback, no complaints, no chargebacks (these items have very little chance of chargebacks, or returns also), all customer items received, many have left Positive feedback, many of those are glowing reviews. PayPal asks for a lot of extra information, I'm not legally required to comply to have them release my funds. I believe this is a delay tactic & big brother collecting info as they often wont release funds no matter how well you comply (see MANY testimonials online).

PayPal is a joke. They have access to my bank account. I have emailed DOZENS of times to have my account closed because I can't do it from the site. I keep getting an error message. I want to close PayPal because I have a charge they won't refund, even though I disputed it and they REFUSE to tell me what the charge is for. I want to DELETE MY ACCOUNT NOW.

I've been a member of PayPal for almost 6 years. All of my online purchases, which are hundreds a year, are ALL through them. Recently, a seller on Etsy.com sold me fake Swarovski bead products. I had to prove that they were fake, and I presented it to them. However they did not grant me my refund. They allowed of the scam artist seller to deny giving me a refund. What kind of protection is that? They had the proof that it was fake. All they offered me was a measly $30 when I spent $100 on fake items. I expected them to protect me better than that, especially when I have the proof & messages with Swarovski claiming they are not genuine. 0 stars if I could!

A few months back PayPal froze my account and wanted me to prove where I lived. I was a little confused as I have been using paypal and eBay for more than 13 years and never had any problems and thought after all this time they are checking on me!!. They have access to two of my bank accounts and a credit card and yet wanted me to prove where I lived and who I was. You would think since my bank accounts and credit card is hooked to my address would be good enough. I phoned and explained that I have moved once in the last 20 years and I do own my home. I did send them a copy of my driver's license and a copy of my home tax bill which was paid up for the year.

I can't believe they still operating because their services to their customers is a total disgrace to the core and I had my account limited because of what happen back in 2012. That was a mistake when I created 2 account instead of 1. BUT WAS 2012 and the problem is that their policy is so strict, wrong move and they ban you in a instant without warning you to delete your second or block one of your accounts to prevent a ban or they could give a bit suspension but nope they are disgusting **. I now just have to wait for eBay to find alternative company and use alternative methods for payment and also for those who also having the same experience to replace their stupidity. Also they been working with known companies, I hope the companies cancel their contract with them because someone needs to tell them that do not pay or feed PayPal because of their totally poor experience.

3 times I have spoken with Paypal Customer Service and they are never helpful. It is either I don't know or I can't. Today I am extremely upset because I have Paypal set to use their credit and not my checking. I spent the weekend out of town and paid for Ubers through Paypal just to see everything charged to my checking account today unexpectedly. When I called they said 'oh yes, Uber doesn't accept PayPal credit'. Ok, well nowhere does it say that and their response well put it on Feedback and maybe it can be added. In the meantime my checking is empty and I have a 2 year old. Awesome.

A friend sent a personal payment to me via PayPal. She had some technical difficulties that she was trying to work out with PayPal. My payment was supposed to go through on her bank account but because of those technical difficulties it went through on her card and I got charged a large merchant fee - she was not given an option to choose which way she wanted to pay. When trying to contact customer service to explain what happened and get my fee back, their first reply was a cut and paste that did not address the issue.

I bought something off of someone and was misinformed on what it was. Within 15 minutes of me sending my money I called PayPal to have It reversed. They told me I would have to talk to the buyer because there's nothing they could do. Which isn't right because it was not electronically taken out of my account. It was not electronically put into their account they were just being stubborn. Finally I talked to the buyer who stopped the transaction. PayPal still took the money out of my account and is now holding it. It was in digital space. There's no reason why they should not be able to stop it and there is no reason for them to pull my money. It was reversed before the end of the day. Even though the transaction had been cancelled they still pulled my money out of my account and is now sitting in digital space for 2 to 3 days.

PayPal received payment for an item I sold on eBay. I was informed that my funds became available for use, and I was directed to transfer the money from PayPal to my personal bank. I was told that it could take up to 1 Business day to complete this transfer. As Of 2 business days, my transfer status is still "pending." I spoke to customer service after the 1st business day and was told that I should be getting my money by the following day. The following day arrived and still NO MONEY! I spoke with another customer service person who gave me an entirely different reason.

PayPal didn't bother to help me when I needed them the most. My account was limited for unknown reasons. Provided all the requested information, yet they denied the appeal and held my money for over 180 days. I have a business to run and no way of accepting payments now. How can I pay employees? How can I expand the business let alone pay our own bills? You can't because PayPal doesn't care about you period... Then again, why should they? They can take your money and kick you in your throat and toss you on the side of the road.

When we sent our friend money to pay for a car rental during our vacation we misspelled his name and IMMEDIATELY called PayPal to tell them that the money was going to the wrong person. We asked that they stop the payment but they said they could not and that we needed to call our bank to stop payment. So we stopped payment and PayPal continued to send the wrong person the money even though we told them NOT to. Now they say we have a negative amount in our PayPal account which they plan on taking out of our account at the bank. PAYPAL TOLD US TO DISPUTE IT WITH THE BANK... Why did they send the money to the wrong person after we told them not to??? You can't talk to anyone who understands you! HOURS on the phone with PayPal and the bank and now we most likely will never be able to use the PayPal account because of this.

I've been using PayPal for more than 2 years now. At first, it was such a hassle trying to encash payment to my bank account because they have a 21 days wait time for security purposes before an account can encash funds and I had to bear with that. I trusted PayPal because of that. I thought it wont be easy for anyone to make fraudulent accounts on PayPal since they have this security feature for new accounts and most scammers create new accounts all the time so that they wont be traced. So I kept on using PayPal until this time. Here's what happened, since I'm outside the US, I'm in the Philippines, it normally takes 2 - 5 business days for the funds to be deposited to my bank account. I needed the funds for an emergency so I transacted with a third party to encash my PayPal funds immediately in exchange for a 2% charge.

Called customer service 4 times now to resolve empty promises that my account would be credited back to zero balance, yet they were unable to explain the reason for the existing negative balance. Today when I call, I'm immediately & automatically transferred to a collection company who doesn't have weekend hours! Also when attempting to send an email through their conflict resolution portal, I get an error msg and cannot send the email. Disgusting. Will NOT recommend using PayPal to anyone.

HORRIBLE experience. My PayPal account had negative $1,400 balance because money was deducted from bank account and then paid out to another account holder. Then, PayPal transferred $1,400 BACK to my bank account creating a negative PayPal balance (this was the first mistake). I immediately contacted PayPal. I was told that I had to manually transfer the money back to PayPal again. When I transferred $1,400 back to cover negative balance, I included an addition 1,500 to make another transaction from PayPal. So, I transferred $2,900 to PayPal to cover a $1,400 balance. But PayPal never posted $2,900 to my account (this was second mistake). My account remains at a negative $1,400 balance. Then, PayPal automatically deducted another $1,400 from my account to collect on erroneous negative balance (this was third mistake).

PayPal has the most convoluted eCommerce store integration I've ever experience. I've set up many online retail sites using a half dozen other online payment processors and PayPal has BY FAR been the worst. They're constantly changing how their online payments processing integrates with websites, it is the most overly complicated integration process I've ever come across, and they are the least supported by most content management systems. Stick with Stripe, Authorize.net or one of the many other large and well-known online processors. Oh yeah, and the owner of the website I set up with PayPal keeps getting locked out of his own merchant services account and it takes an act of Congress to get it un-suspended.

I have used Pay Pal for years and have never had any issues until today. I made two refunds to my friends a week ago and as of today they still did not receive their refunds. I called Pay Pal (and waited on hold for 30 minutes to talk to someone) and they had NO reason why the refund did not go through. They said the recipients of the refund would need to call Pay Pal in order to receive their refund. And sit on hold for 30 minutes as well?! Or I could cancel the refund and send it to their email. Why wouldn't it work the right way the first time? I got no answer and a rude customer service agent. Also, I was not notified that the refund had not been sent. Why has Pay Pal changed and why are we as consumers not notified when things are not working properly?

PayPal is a platform open to scammers! Beware. Your money is not protected. On the 25th July I suddenly had PayPal take $40 from my credit card by Babbel! Because there was apparently an auto renewal on my purchase 1 YEAR AGO! I asked PayPal to reverse this and cancel this renewal ON THE SAME DAY and PayPal response was that the transaction was valid!!!! Is this reasonable? Surely if I was unaware of the auto renewal, then I have a right to cancel the renewal on the 1st day seeing as I have not received any benefit out of the new period? How many other purchases have I made where the small print says they can take the same amount in a year's time? No, no PayPal! I am out of here you scammers!!!

I received a pre-paid $25 Paypal card but was having trouble activating so I contacted cust srv & was instructed to email my SS card, pic ID & a piece of mail. I immediately provided docs as requested. After waiting two days I received their response advising me that my Paypal acct was locked and I was banned from ever using Paypal or Ebay due to my using a deceased SS#. They said I used a deceased SS# to defraud their company.

I ordered a item on June 15 for a Father's day present and it was 50.88. I later got a notification from my bank that I have 2 overdraft fees for the 50.88 that was charged to my account 2 WKS LATER. I have been a PayPal customer for over 10 years and the more I think of this, the more I am highly upset. I authorize a charge of 50 on the 15th WHEN I HAD THE MONEY not two weeks later. I called the seller and he didn't even know what was going on. I called and spoke with a representative who said I need to call my bank, then my bank says I need to call PayPal. I am just being a ping pong ball in the back and forth and when it all boils down to the fact that my bank would have never given me the fees had not the money was withdrawn, when I requested it. I am a month out and I still am trying to recover from the fees associated with this charge, and nobody really cares.

They will do anything to hold your money and steal it, how has this company not been taken down? I spoke to customer service and they told me bare faced lies as my funds were still on hold after 10 days despite items having being posted to my own expense and shown as delivered. I contacted the customer service which is based in Ireland, spoke to some loser on minimum wage who clearly admired the power he had in speaking to me, a paying customer like crap. When I called him out on his lies he limited my account there and then for no reason. Just as a simple act of revenge.

I have been a PayPal user since 2009, I joined PayPal because I buy and sell on eBay and Poshmark. One of the perks I enjoyed for years is the Pay Later feature. Then it stopped letting use it, I called was given 3 different reasons I was told "I see your account is in perfect order" "I see you have never had a problem with not paying" However there is nothing I can do about it. My last call to customer service I was told it was a "Promotion offer". A promotion offer? A promotion that has lasted for years?

I have been with ebay and paypal for 10+ years. I have always paid my paypal account on time. Today I tried to make a purchase on ebay and the transaction wouldn't go through. When I checked my paypal smart connect account it said my account was closed by Synchrony bank. Now, I have to reapply like a new account which they declined. How else do I pay for my ebay purchases? BAD WAY TO TREAT YOUR LONG TERM CUSTOMERS PAYPAL.

Well on July 27th my son who is 11 and autistic figured out my PayPal login. He then bought several things without my authority. PayPal refuses to give me a refund until my bank pays them. My bank is got the payments on hold as it has put my account into overdraft and charging my account $105 overdraft fees. PayPal says it's not their problem contact my bank. My bank is saying they cannot do anything because the payments have not cleared are still pending. This is nuts that PayPal is refusing to give me my refund when it was unauthorized. Not happy at all. Being jerked around caught in the middle. The lady on July 28th at PayPal was very rude to me and refused to even address my concern or explain anything even throwing it in my face my son did it. She even refused several times to give me a supervisor. Her name was Mary. Not happy at all stressed out big time.

I have had many problems with Paypal holding funds on larger confirmed shipped, delivered and confirmed purchases. This is not right. They make up several excuses to hold your funds for long periods of time and promise to release funds with proper tracking number which was supplied and verified. Broken promises and lots of delays claiming to follow eBay policy when all tracking information is posted and uploaded to eBay. This is probably one of the worst ways to be paid if sending larger items and I do not recommend using this service. I think there will be a class action lawsuit filed some day or at least the attorney general needs to get involved as this practice has to be borderline criminal.

I have been a customer of PayPal for 9 years, have a lot of experience with customer service, and I have never hung up on someone before today! Randy, from PayPal, was very defensive, condescending and irritating. She didn't allow me to fully explain my situation, and then rather than being sympathetic to my confusion, she kept telling me that the information was emailed to me last October 2016, in a very condescending manner. I understand that PayPal's policy is not in Randy's control but I do feel that her delivery of this information could have been given with more patience and understanding. I was not given the opportunity to provide feedback to this interaction, so I hope this gets back to Randy to not treat everyone as an escalated call, some just want some clarification.

Beyond amazing customer service from supervisor Dylan. Dylan was so generous, understanding and helpful today with an issue most workers would say is out of their control or other similar verbiage. He made my month, seriously. I've had huge problems with prior merchant service companies and never thought Paypal would treat me the best, but they have! Thank you.

PayPal has limited my account and froze my money for 180 days for no reason. I Provided all required information and sent over 12 emails which have gone unanswered. PayPal emailed me stating my account was limited due to customer complaint and charge back which I have never had. I had a steady income from eBay and suddenly PayPal froze my account and access to my funds pending ID, Address verification, tracking information and customer invoices which I provide ALL the same day. PayPal has not responded to any of my emails requesting status of my documents and when I call them I get placed on hold for about 25 mins, or get hung up on. I call back and either get placed on another 25 minute hold or hung up on.

I was trying to send funds to Family/Friend. A yellow ! kept coming up and would not let me, so I was forced to send it as Buzz/Services which they have a 10.00+ fee for. When I called (4th time calling) I was told: "It is a glitch on our end, have them contact us and we will fix it." They contacted them and were told "she must call us" by the rep they spoke to. I have sent 3 emails to Cust Service with no response. Been a customer since 2010, going to TransferWise.com where the fees are less and they care a bit more about their customers!

A friend sent me money, a large sum of 650.00 to help me get into my own home. I was literally living in my van. PayPal wouldn't let me access my money at all. I got excuse after excuse, involving security issues. I have a pre-paid phone from AT&T, have had it for over 5 years, they never had a problem with that before, but they say that's how they identify people is by their phones and how they are registered. My phone is registered to me. So in order to get my money they said I would have to CLOSE my account and they would send my money to my bank then.

I am absolutely livid! My husband to be purchased a wedding band for himself in October of last year through eBay and paid for it via Paypal. The seller assured it would arrive in time for our late November wedding. It did not. Oh, well it wasnt the end of the world. When it did arrive 3 weeks after we were married, it was the wrong size and the stone was hideous. So he contacted the seller who after hemming and hawing for several weeks finally sent a return authorization. We shipped it back to India with insurance and a tracking number. Never heard a word from the seller.

I had several disputes and the feeling is that PayPal's decision was fair in the past. Recent I had a dispute with a seller who tricked me (totally another dress, colour, model and cheap material). On returning the package with DHL courier, the seller did not want to pick it up, due to the fact that it was supposed to pay customs taxes. PayPal decision was in favor of seller due to the fact that the seller did not receive the package back. My feeling is that PayPal now is lifting the buyer's protection and effective is acting for and on behalf of seller. My advice, do not trust PayPal, buyer's protection is only pr.

PayPal continued to fail to transfer the money from my Paypal account to my bank account. Called their customer service repeatedly but was told it would be over an hour before I could speak with a real person. Never using this service again.

I have had PayPal since 2003. All of a sudden, they are holding funds for 21 days. I have called them several times and complained. I keep getting excuses. I go through the process that they tell me to and still does not resolve the issue. There is no excuse to hold payments for 21 days.

I have rarely used PayPal. Three transactions in all. One was a small transfer to attend a conference. That went smoothly. Over Memorial weekend, I found a buyer for the motor home I was selling on Craig's list. This buyer lived out of state, but was traveling through my town and decided to buy the motor home. We both decided to use PayPal for the transaction instead of waiting until Tues. for the banks to open, which would have delayed his trip home. He was a business owner & used PayPal quite frequently. We transferred funds from his PayPal acct. to my PayPal account. I saw it on my screen and he saw the transfer go out of his acct. on his screen. We had our laptops side by side. I let him drive off with the motor home, since I could see the funds in my account.

This company is just as horrible as the next Bank. They charge you fees for their lovely service of holding your money for 2 weeks after the buyer has already received their item. Then after ensuring you that your money will be available in a certain time frame they inform you that there is unexpected delays over and over. Your money is unusable and nowhere to be found when it is in limbo through the federal bank reserve. They hold your money as long as they possibly can and do not show any compassion that you have given an item to someone with no payment available to you. Do not ever do business with this company

My son is currently in the hospital out of state receiving chemotherapy. I was low on money, so 2 friends sent me money via PayPal. I tried numerous times to transfer the money to my card. They all failed. I contacted customer service. I was told my account was flagged and to wait 24 hours. I asked what am I supposed to eat for 24 hours while waiting on my funds to be released. I'll advise anyone to not use PayPal at all. I am very upset right now. And they are the least bit concerned nor could they tell me why they flagged my account. I will never use PayPal or any of their services again!

I had ordered a product and made a mistake by ordering it. Called PayPal to cancel the transaction and got myself into a horrible situation with the PayPal and the company I placed the order with. I have been trying for weeks to get a refund back from the transaction and have got nowhere. PayPal chooses not to give me my money back and chooses to send me on a rollercoaster about the situation. Just know this that PayPal is a fraudulent company who steal from their clients and refuse to give them their money back. Do not do business with this company! Beware that they are crooks and will make your situation into a nightmare! I didn't get my refund back but I do want to prevent others from going through this same message with this company! If you have an account with this company close it immediately!

Wow, what an horrific experience I had with these two! You know, there are really great people on PayPal who help you get your business to continue to run... Then there’s Ashley and Jon. Ashley: Unknowledgeable + Rude + Impatient + Unhelpful + Snobby (cut me off on the phone to direct to the manager because she couldn't figure out the problem) Jon: Really was not as unhelpful as Ashley, but he sure put a stamp on the fact that PayPal had put me into quite a b.s. situation and there was nothing I could do about it. BUT WAIT! I run a business, who can wait 7 or 21 days for a payment. This is supposed to be PAYPAL not WAITPAL.

I have been a PayPal client since 2009 with an impeccable record, growing in my business then to have them hold a very high amount from a particular client even though there had been no charge backs ever from my client/buyer's history over a year. Reason: "because they can" was basically the response from PayPal representatives that I had spoken with. Each individual having an attitude with it. Obviously none of them ever experienced a significant amount that can hinder a business and cause so many other personal situations from a non-notification and immediate hold. It's been over 8 weeks and still are not returning calls or even looking into the matter after a callback is placed.

First of all Paypal customer service is for crap. All calls go to Manila. You can't understand what they are saying. I called and asked to speak to a supervisor and the clerk put me on hold for 2 hours and no one ever came back on the phone. I called again the next day and was placed on hold for over a hour and again no one ever came back on the line. Called again the next day and was hung up on after being on hold for 45 minutes. Called back finally got one that got me a manager in the USA... Here is the best. He tells me he can't help me because he doesn't handle the claims, but he could transfer me back into a hold Queue, and he couldn't guarantee I would get someone in the USA. That is ridiculous that they can't transfer you to the right department's manager. You can file any complaint unless you send it by mail.

We are a non-profit animal rescue in the US and opened an account with PayPal. We turned all the proper paperwork in (state license, non-profit status from the IRS...) First we were on a 7 day review. After that on a 50 day review. In the meantime we started to collect donations from Germany, England, Switzerland, Canada and US. (We have members of our rescue that are originally from Europe) Well today we got an email stating our account is closed due to "excessive risk". We never got an explanation. Nothing...

I recently purchased a product that was clearly misleadingly advertised online. The product does not fit for the purpose. When I complained, PayPal decided in Seller's favour - substituting their Buyer's protection clause "product is not as described" by "buyer's remorse".

After 15+ years with PayPal, always good - In June 2017 they stopped paying for items purchased using them for payment. Emailed asking why and they would NEVER say. Then June 30 they said they reinstated my account. Still won't tell me why they would not accept my purchases. Just closed my account with them and they told me I can NEVER open an account with them again. How can I join a "Class Action Lawsuit" against? They are too powerful and need to be taken down.

I bid on and received a very damaged laptop from an eBay seller. It came with a damaged cracked screen which had a heavy dark screen protector to cover the damage. eBay had me go to a Microsoft Tech for an evaluation which I did, but they informed me they could not contact the tech and that I would need another evaluation. Well, I called PayPal for assistance and they assured me I had done the right thing in calling them and that they would take over the case. Well in the meantime eBay was able to contact the Microsoft tech and was in the middle of issuing a return slip when PayPal took over the case. Now 12 days later Paypal just told me they ruled against me as I did not offer enough proof... What, an official Microsoft Technician's report on how badly damaged and how it was attempted to be covered up not enough? Not to mention we included a photo from the seller that when blown up actually shows the crack!

I purchased a window air conditioner from Build.com. a company with hundreds of internet complaints against them. (I found the complaints after I had placed my order.) The product was never delivered to me. When I inquired, Build gave me meaningless tracking information. When pressed, they referred me to "OnTrac" their freight service company. OnTrac first claimed that the AC had been delivered, then said that it had been mis-delivered, then promised to locate it and deliver it to me. They could not produce any proof of delivery, and of course, never delivered the air conditioner.

Why does PayPal hold money for days with many different titles or explanations for each hold? BECAUSE THEY CAN! They, just like most banks, will do everything they possibly can to make as much money as possible from your money. Think of how much money is in PayPal in a 24 hour period. Its got to be billions! Now, wouldn't you try to hold those billions in your account if you had an arrangement with a large bank to give you say, even just .02 % interest per day. That's probably enough money to pay all of their entry level employees salary alone without the regular 2.9 % and 3.9 % for international which they take from us.

Ok since I open my account with PayPal been having problems but nothing too serious until I turned my account in a nonprofit business account to receive money for charity events. I am a pro streamer and donate every month to a different charity every month. Well hell went down since then. I can't do purchases thru PayPal. Every transaction goes into review and then after 3 days withholding my money then they say the merchant is no good example of merchants. I have bought from Steam.com / Scuf.com / gamestop.com/. Each one of those companies are huge top of the chain merchants yet PayPal decide to do not pay them.

Entered into a dispute with Wigsbuy.com when the two wigs I purchased from them arrived and were not what I ordered. Paypal escalated the dispute as requested by me, because the seller was totally irrational in their offers and anyway I did not want their goods as they were not what I ordered. Spoke to Paypal on the phone for about 30 mins. Thought everything sorted. Went to post office. I sent the goods back registered post. Paypal asked me for recommendation and as I thought they had sorted the matter out, I did so. Foolish me.

A major shortcoming of PayPal is that a credit card or debit card can only be registered to one PayPal account. This severely impacts couples who have a joint credit card. My spouse was not allowed to add our credit card to her PayPal account because it was already registered to my PayPal account! No other financial institution has ever had a problem with a couple having a joint credit or debit card!

I've been a PayPal customer since 2011. I understand how the PayPal transfer takes up to 3-5 Business days to complete. I transferred $100 from my bank to my PayPal account and it already reflected on my bank statement that the money was deducted. Not seeing it in my PayPal balance, I called in and the representative told me it won't post till Tuesday of next week? Really? Seems incredibly inconvenient if the funds were already withdrawn from my bank. I could've just went to the bank physically but since I did not have my debit card, I thought it would be easier to have it on my PayPal to be able to send money to friends. PayPal is still showing $100 transfer as "Pending" even though the bank already cleared the transaction. I really don't think with technology today that it should be that slow that it will take till next week to post.

For the large company they are, they clearly have disdain for their customers. Really, can't hire enough people that there isn't a 90 to 150 minute wait? What a runaround. Chase corrected the issue mid June and here we are at June 6th and PayPal has done nothing and is impossible to reach.

Same as everyone else. I'm stuck in security hell. They will not fix my account. I got to beg them to push my payment through with at least 10 different phone calls. I have racked up 40 calls this week alone. Disgusting treatment of customers, that is so bad I finally just filed a complaint and cc'd the attorney general.

Been with PayPal Business Accounts for over four years. I liked my bank account over two years ago. I had a return transaction in December 2016. PayPal unlinked my bank account from my PayPal. I was told on more than one occasion that I could not make purchases with my PayPal card without adding funds to my PayPal account. They would no longer pull money from my bank account to cover transaction.

What PayPal calls customer safety is just a way to hold monies back from consumers on various transactions. PayPal placed a time limit (60 days) on my dealing with them and my account which held more than $100USD locked in their accounts. Let's see! My items sold, buyer feedback was fast and complimentary on my quick shipping, yet PayPal wanted other means to verify it was my money, that the monies were mine and did ever lying cheating way to hold my money until 60 days so they could claim it for themselves. PayPal and its owners, shareholders and employees are out and out thieves who steal from the American people.

Recently married. Finally started the name change process. Sent them marriage cert, birth cert, Passport in old name, and letter from passport office with new name (requesting address verification but no problem renewing kids passports to that address: Go figure). Don't have any other "approved" docs changed yet since I'm waiting for return of originals from passport people.

As a recent victim of an unfair and illegal PayPal reversal I recently was prompted to contact the FBI by local law enforcement, after my own bank referred me to law enforcement. The reversals story PayPal stated to me in text and phone changed several times as to why the reversal was done 10 months after the customer purchase. The customer kept the just under $4,000.00 ring they purchased and got their money in full. There was no notification from PayPal (or any other 3 party creditor) to myself or my bank. I will not let this issue go because if it is happening to me it's happening to others - and PayPal is getting away with their part in these felonies. My point to this post - if you have a large amount of money reversed after almost a year and the customer was not made to return the expensive item, contact the FBI as this is a federal crime. They can better look for patterns to catch those involved when these crimes are committed.

They run a monopoly on eBay sales. They 2 companies basically force the service on its sellers. Today I notice my 400 dollar item that sold had no payment in PayPal. Turns out it was on hold by PayPal. Can they give me a reason why? No. Were they rude? Yes. I've been a customer for years, sold 88 grand through them just in 2016. In the past 3 years I've done THOUSANDS of transactions and never had a hold since I first started selling (everyone does then). Today they told me that while they cant tell me why all of a sudden I'm getting hold, but that its likely to happen from now on on random items of high value (a lot of what I sell)? Now how can I formulate a business plan when I haven't a clue when I'll get paid randomly on some items?

Held my money for a service for over a week then once they released it would not allow me to transfer into my account, said my bank on fraud list. It's PNC. Give me a break. Then said they could mail it would take up to 14 days, will NEVER USE AGAIN.

This review describes the uselessness of PayPal's buyer protection program and how it failed to compensate for buying a malfunctioning item. I purchase an item from eBay, using PayPal. it was a fridge filter for my GE fridge with a water dispenser. Those filters last about 6 month. I never purchased those from eBay before and decided to give it a try to save on cost against the big chain stores and to give a chance for profit to smaller shops. My current filter lasted for about three more month until when I had to install the newly purchased filter. This is when I found out that it is completely malfunctioning. The fridge refused to work with the filter alarming via a special message on the screen and some water was actually leaking from the filter into the fridge.

I transferred money from my bank account to my PayPal account and it's showing up as pending (takes 5 business days, apparently, from 06/22 to 06/29). I get the whole wanting to make interest off our money so PayPal wants to hold the funds but I'm very confused as so why it takes this long for money from my own account to be transferred over but when I made a transfer from my PayPal account to someone else's PayPal account, the amount is debited from my checking account (as opposed to the PayPal account that I've intended to use) and completed immediately. Customer service said I may have to wait until the end of the week (today is Monday) for my balance to show. Meanwhile, my money is just in PayPal limbo. I am closing my account immediately after this is completed (100 years later). But it will likely take another week to transfer money out of PayPal in order to close this account.

WOW! I have been using PayPal for years and everything has gone fine UNTIL for the first time I have had to request a refund! I purchased $65.00 at Lane Bryant for an outfit that didn't work, I followed the rules and returned to the store TWO DAYS after purchasing which was the end of APRIL!! (Today is 25 JUN over 60 days later). I have written PayPal SIX TIMES and all I get from them is a form response "Please return your item!" I have written them THREE TIMES telling them I returned it to the store, gave them tracking numbers and a copy of the email Lane Bryant sent me saying they had requested the refund thru PayPal, When they say they still can find it, I sent them the manager's name and phone number to call her and she said she would verify it and answer any questions. The response to that email... "Please return your item for a refund"!!

My company is using PayPal to process our credit cards because we only do 10-15 large jobs per month. We use the PayPal Here, little plastic machine they charged us $150 to get. Since we're a service business, we take deposits to order the parts and then go install them. The last transaction we did, we keyed in a $1000 deposit from a client who filled out & signed a CC authorization form. They are keeping almost $500 of it for 30 days in a reserve account "for the safety of our clients." This is on top of the $30 we paid them for processing.

We have a customer that we invoiced and they paid using their credit card. PayPal created a dispute claiming the customer disputed their case with their credit card company. The customer let us and paypal know that he did no such thing and the transaction was good. After the notice from paypal the customer called us and gave his credit card information over the phone so we could be paid. PayPal refused to correct the error instead charging us a $20.00 chargeback fee. Businesses should do their best to persuade their customers to only use paypal as a last option.

I had began a small one-man business in my local community that was beginning to show a lot of promise. I was averaging between $1,800 and $4,500 each month, bringing wholesale items in from abroad and reselling on numerous sites and from my home. Everything was developing nicely, until PayPal was linked to my checking account. Unfortunately for me, this later proved to be my mistake.

I cannot get my money from PayPal even after the people have gotten their items and are happy with them. I have talked with PayPal 3 or 4 times now and they keep giving the excuse of time. This is causing me a hardship and I can't pay my bills because of their reluctance of holding on to my money. I wish I could afford a lawyer. I would sue them for the hardship they are putting me through.

The customer service is absolutely appalling. The staff doesn't pay attention to profile changes or messages. The trans/homophobia is apparent and discriminatory. They do not respect customer and make necessary and illegal demands to acknowledge changes. PayPal has gone so far downhill. They no longer have my business.

I am very unhappy with how PayPal handles their clients. I made a mistake of purchasing tickets from a scam website. I immediately called PayPal to tell them what happened and to open a claim. They reassured me that they do not side with scammers and will do everything they can. First, they denied my claim because it was submitted under the wrong format. They did not tell me I lost it for a reason so simple. It took a 45 minute phone call to realize this. Again, they were really good on the phone with reassuring me that I still have a good chance if I open the claim under the right heading.

My account was limited for no reason, I've tried using several different credit cards and they have all been "flagged". I am a consumer trying to buy things online, I don't know why this system has to be so unfriendly and complicated. I hit a brick wall every time PayPal is involved with my transaction. Vendors out there: do not use PayPal! Your consumers suffer, it is a terrible system! I wish someone would come up with a better alternative to PayPal.

I am seriously annoyed with Paypal, they are holding my money because they say my account is affiliated with an account from 2006. Ok, anyone can steal your information and use it to create any account. How are you going to cause me of an account from 2006 that is in a negative status?! I told them I am not affiliated with any account from 2006. I have been using Paypal since November 2016 and my account has been limited since May 2017.

Ebay put through a fraudulent charge to PayPal (a preauthorized payment that I never authorized!) and it has taken me more than 5 hours to get through to a PayPal agent. I phoned PayPal 4 times… Was disconnected twice and put on hold once for over half an hour, I was asked by PayPal at least 5 times to repeat all the information I had already given… And the complaints go on. This has been the worst phone experience I've ever had and the end result? I'm now on hold with PayPal again… Hopefully I won't be disconnected. Obviously I will be cancelling my PayPal account if I'm able, but if I can't talk to anyone on PayPal that might even be possible. In that case, I'll need to change my credit card so that PayPal can't put through any more unauthorized charges. The whole experience I'm going through is so traumatic it's unreal.

Brace yourselves. I have had a PayPal Account for years, only used to buy things. Recently I sold a trailer on EBay. When the deposit was received by PayPal, they forced me to create a business account with them (PayPal) because eBay had the email in my personal information. PayPal REFUSED to let me have my money until I created the business account and link the biz bank to it. Once I did this, they told me I had to wait 3 weeks, but could make it faster by doing things on eBay, then once I did that, they came up with another "regulation". After several "regulations" met they finally "agreed" to release the hold, then told me I had to wait a week for process.

I wanted to order HTC U11 the first 2 times with my credit card, to find out HTC only takes Paypal, so I use it. The payment was denied 7 times so I call PayPal and they say, "It's not us." HTC said it's not them. My bank said it's not them twice for all, so on the second call to PayPal after linking my bank account and credit cards they deny again so PayPal guy says, "You haven't used your account in a while and even though you linked you life to us we don't wanna support this payment to this company." Tf, so like before I'll never use them. I went to Amazon. Bought and sold by Amazon HTC U11 phone. Thanks Amazon.

I've had an account with PayPal for over 10 years. While on vacation recently, I received an email at 4:30 in the morning that there was a problem with my debit card and that I needed to contact them. Directly following that email was another one telling me the account was suspended pending my contacting them. I did, when I finally woke up (did I mention I was on VACATION?). This was a business account, with my Social Security and Employer ID numbers attached. The person I spoke with first assured me that as soon as I could supply them with "proof of identity, proof of address and proof of my business registration" all would be settled in a matter of hours. I explained that the only thing I could provide on a Friday morning, 900 miles away from my office, would be a copy of my driver's license, and a copy of my business bank statement. She said that would be fine.

I've been with eBay for many years and all of a sudden my account become limited because I sold high risk electronics, Apple iPads, and now I can't get my account back because I can't appeal against this stupid thing, PayPal won't help. They are horrible. Demanding me to upload driver's licenses and passports again. I've already been through the same rubbish. PAYPAL IS A RISK AND YOU CAN'T RUN A COMPANY ANYMORE. IT'S TURNED INTO A MONEY CASH COW COMPANY WITH DODGY OWNERS. What a complete shambles of a company.

In my opinion they are worthless. I ordered an 4 necklaces from Elsa Jewelry on the 9th of May and items were to be mailed with 2 days of taking money from my account, which was the 12th. The company did not mail till the 24th and on the 23rd PayPal told me they had cancelled the order and put a hold on my funds, because the package was not even mailed yet and my money would be back in my account by the 10th. The company mailed the package on the 24th and it was delivered too late for my use. I had to purchase locally because I needed by 25th. PayPal has denied telling me my funds would be refunded and I just lost my money. CASEY, a supervisor's supervisor was extremely rude.

Purchased product on eBay and paid through PayPal. Item did not function as described so I sought to return it. The seller ignored my requests so I escalated it to a PayPal claim. PayPal denied my claim through an automated system and refused my appeals. Luckily I used my credit card and was able to get a refund through them. Never purchase an item with PayPal funds!!! You will SOL!!! Always use a credit card to have so you have the added protection of your credit card or debit card on the purchase.

I purchased sw from a company, the sw was for my company website, it did not perform well at all. The company was from India and only willing to provide support in the middle of the night, alternatively the vendor requested my user ID and password for my company website to look into the issue. Of course I refused to give my user ID and password to a complete stranger. All exchange was documented in emails and was provided to PayPal. I requested a refund, PayPal sided with the seller without giving me a chance to respond. I called 3 times requesting a hearing, the dispute resolution team does not return calls, nor I was allowed to update the case. Very bizarre.

I received money thru PayPal. I have been trying to transfer my money to PayPal Mastercard for a week now. Called the card people, called customer service, no help. I am in a hotel and have to pay before 12 pm today. I keep getting error message and to call customer service. What is happening with PayPal?

Buyer refused receiving shipment of product because she changed her mind. PayPal has found me liable for all shipping AND I was required to refund cost of product. The PayPal agreement specifically says buyer remorse (changing the mind) is not a reason for return, and also that shipping does not get reimbursed to the buyer upon return. And yet... the ridiculous catch 22: if the buyer doesn't receive the product, EVEN IF THE BUYER DELIBERATELY REFUSED TO RECEIVE THE SHIPMENT (because they changed their mind), the seller is responsible for ALL the costs.

I ordered a puppy, paid for it with my paypal account. I never got the puppy and when I called PayPal they said the transaction could not be disputed. They did ABSOLUTELY NOTHING to help me get my money back. NEVER USE PAYPAL IF YOU WANT ANY SECURITY AGAINST FRAUD.

From A to Z this company is as rude as can be. The tone and pretentious attitudes of these individuals working their call centers is truly poor, upsetting and vile. All of them, horrible tones, attitudes, they have no courtesy, no consideration, rude in every way. I was forced to cancel my account by supervisors. I hate this company, they clearly abuse consumers due to the need for the service. Truly a very demoralizing experience. Shame on PayPal.

I've been a loyal PayPal Verified Customer for years now and I've been following rules and regulations! My girlfriend got restricted and they linked me to her just because I gave her access to my internet. Least that's what I know for now! I called customer service and I told them I have the right to give internet access to my family/friends! Whatever they do whether it's social media or PayPal or shopping is NOT my responsibility! As long as they're NOT doing anything illegal using my internet then I'm fine with them using it! PayPal headquarters got involved and said that I'm restricted for security issues and for the linking of accounts and that it won't be lifted. I told them I've done NOTHING wrong and I deserve to know why this is being done to me because I only have TWO accounts and my accounts always has my SSN and Bank information as those 2 are personal and confidential info that no one knows but me!

I recently opened up a PayPal account last week, linked to my new eBay store. I sold 4 things within 24 hrs and paypal limited my account for no reason. I called to get the limitation off and the nice rep lifted the limitation, after all I didn't even have access to the money and I still don't. I shipped the product the next day after purchase. The item was delivered on Friday June 2 and I made sure to get signature confirmation from buyer in case he says he didn't receive it. The following day they limited my account, again for no reason. I called today and they said, "You're a new seller so there are risks involved", but I am only selling stuff from my college dorm, I'm not becoming a full time seller. He said that the limitation is final!!! WTF... You just went from 0 to 100 really quick. I also feel discriminated upon. I hate this company!

Limited my account for no valid reason and they refuse to give one. Appeals refused and also no reason given. They refuse to take into account my good customer reviews or anything. Be careful using these as at anytime they will just limited your account and hold funds. I would suggest other card processors.

Well, after not doing business, with eBay, because a conflict of interest, owning PayPal. I have been burn more times than I want to say. I came back thinking is better??? Not! I sold item. I entered the tracking number, and still after 10 days, I still not receiving my money back. Please don't sell, anything on eBay, and request for PayPal, to be off, not allowed to do business with eBay. Otherwise, say goodbye to your item and money. You, will lose all!!!

Another disgusting scam by a company that you would think you could trust. The purchase protection plan guarantees all purchases; wherein the order doesn't match the description, PayPal will reimburse the full cost of the purchase plus shipping. We purchased two wrought iron doors from another scam operator titled West Iron Manufacturers out of Van Nuys, California. After several months of lies in addition to having PayPal talk us out of canceling the purchase initially "because this seller is not a person to be worried about" we were sent one iron door that won't close and didn't include the glass panels. The other door was an entirely different iron door that doesn't match the other door in any fashion. The crook in California actually had the nerve to simply say "fight it out with PayPal" instead of trying to remediate the errors.

Someone opened an account with PayPal using my email address. I contacted PayPal by phone. After waiting 5 minutes I talked to someone who took my info, examined the account, and passed me on to another department. After waiting 15 minutes I had to give this person the same information I gave the last person. After talking to this person he wanted to tell me what I could do on PayPal's website to fix the problem. I don't have a PayPal account. This is a PayPal problem. They need to fix it. I don't work for them. They don't pay me to fix their problems. And this account has been active for at least 15 - 20 years. They are obviously not interested in Security.

PayPal recklessly keeps electronically debiting my bank account for $15.36. I don't know where the charge came from but they won't stop. The bank can't help me because it's electronic transfer... I'm helpless. The only response I received from PayPal was they were updating their systems and it was a mistake. They will not take responsibility or even tell me what this charge is for. I have money in my PayPal account and my preferred payment method but they just keep costing me nag fees. I'm having health issues now and pretty much giving up. If you want to support a company who runs their business this way keep using them. It's just a matter of time before you're affected by their incompetence.

Item of 'Back Brace' made through PayPal. Item never even shipped. Not able to get any refund. CASE ID: ** with PayPal. Transaction ID: ** PayPal. I am writing this letter because I could not get any link for continuation of my claim for refund. I received a communication from the seller on 24th May 2017 quoting a shipping ID No: **. I tried to track this item for the last two days with negative message from 17Track All-In-One Package Tracking stating that Item not found at this moment, if necessary verify with the package sender and check back later.

I purchased on eBay in item in UK on my eBay account. After receiving a confirmation price converted to Australian dollars of $2340.80, I confirmed the purchase. Upon checking my visa card the amount of $1448.67 was deducted from my bank the difference being $107.87. I called PayPal in US and they informed me that they charge different rates from bank and that it was an extra 4%. That's okay. If had know this charge I would not have purchased this item using this process.

I am experiencing extreme frustration with PayPal. I have made purchases through eBay, and PayPal is refusing to pay the sellers for items I have won via auctions when they have deducted the monies from my bank account. PayPal is stating that I have had a high usage of my account and are now DEMANDING a copy of my driver's license, utility bill, bank account statements and my credit card statements. This is after having an account since 2006, the items are being sent to my home address and I have called them from my cellphone, the phone number they have on record since 2006 and they have my social security number which all makes my account verifiable.

I'm so exhausted at this point. But what I do know having pics of damaged product received, emails from the seller stating they would refund the money as well as 4 month long wait with PayPal credit, I am still out my money. Then every time I wait up to an hour or more to talk to a rep they tell you a different story. Once you hit a supervisor it is like a bad timeshare scam. He beats you up with words to make you feel worthless. What is going on and how are they not shut down?

I like others complaining here have the same problem. I am a small business owner and sell through eBay and everyone pays through PayPal. They have to my count frozen for no apparent reason over 20,000 in each account. I have satisfied all and any complaints, and I am owed money from customers not the other way around but they say they can do what they want with my money no matter what. Is there way that we can all get together and have a class action lawsuit.

If you sell. Never use PayPal. Never accept it. PayPal debited my account over items delivered and even signed for by the buyer. Almost $4,000 altogether. The buyers always get to keep the item. It doesn't matter what evidence you offer. They will even go so far as to say the evidence you offered can't be recognized because it's possible to doctor documents. Well what's the point of requesting the evidence then? Your account will go negative and they will refuse to help you and act dumb until you give up. Then they will send collection agencies after you.

Purchased 2 PayPal My Cash Cards May 15th 2017 to add fund to account to pay bills online. Purchase went through fine. Went home, entered PIN numbers, kept coming up ERROR; would not allow. Contacted PayPal; only to be transferred a numerous times; with no resolution; only then being told these cards were discontinued May 8th/9th; that I needed to make copies of cards purchased, my ID, utility bill, along with purchase receipt. I suggested as it was on PayPal not informing stores or customers the discontinued cards, I should be able to return them for my refund. PayPal only said "yes, go try, if the store will allow." I did just that; store was very willing to refund; the problem was they could not at the register, PayPal had deactivated, and rejected for refund. Phoned PayPal directly from the store; store person also spoke with them; as the store was NEVER notified of the discontinuance either.

I've been using PayPal for almost a year now. Just recently I filed a dispute claim. The seller was supposed to sell me some vintage watches (as stated on the PayPal invoice). Instead I received a controlled substance (medicine that is not allowed to be shipped, like narcotics). I informed PayPal and wanted my money back. They then informed me to ship it back to the seller. I have 2 issues with this. I have to pay to ship the wrong product back, and it's illegal for me to send them back! I sent them proof after proof and they still were not happy. They told me that I had to contact a government agency to make the complaint. So I made a complaint with the US Postal Inspection Service and that was not good enough. Then I filed a complaint with the US Department of Justice Drug Enforcement Service and that STILL was not good enough.

I bought a storage rack on eBay and found the package at my door, badly damaged. I immediately took pictures and sent them to the seller. Opened a complaint with eBay the next morning. I was made responsible for pick up cost which I did not feel responsible for. Item was posted as new not, new ¨other¨. No pictures of the damaged box. eBay and seller were taking their time so I called PayPal informing them about the problem, was asking for advice. They said to talk with eBay and connected me with eBay resolution center. PayPal never informed me that by talking to them they automatically take over. What that means... Different policies than eBay. No buyer protection. They don't care about damaged packages, I now need to pay full shipping and pick up fee, which is about $100.

Without complaining about their ridiculous fees that have been tacked on to every eBay sale, I can say, with confidence, that I will never use PayPal again. Not only is my email address signed up for another user and apparently this is okay (even though my friends could easily make the mistake of typing my email address in for payment), but the email I created specifically to use PayPal was locked for NO REASON (confirmed by PayPal's garbage customer service after a ridiculous hold time).

It is very horrible service I DO NOT Recommend PayPal to anybody. First I sell one item by eBay then the item arrive and I also add the tracking number by the website, after the other person receive the item they make me wait til 10 days to get the money available on my account so they hold my money. After that I request to transfer my money to my bank account. They make me wait 5 days and I receive an email that said "your money cannot by transfer." That's horrible.

I've have used PayPal for year on eBay and in North America with no problems and no need to use the policy. On online store in Hong Kong accepting PayPal advertised a(n) 100% refund on return shipping cost in "perfect PayPal policy." Returning the defective product resulted in a total loss of the cost of the item as well as the shipping. The process cuts the customer out and dictates the terms, which I followed. However, they were not communicative or interested in store misrepresenting their brand. My credit card itself has a better buyer protection against store selling the same defective products repeatedly. I view PayPal fee structure to be kickbacks. I will not use this service anymore.

I sell pond liner and have for many years. I have had a PayPal account since they opened up many years ago. I sold pond liner to a customer who has purchased other liner from me before. When he received the new custom liner he called and said, "I think it has a hole in it." It either does, or does not! I told him to take a photo of the liner and send it, then I would look at the problem he could not seem to describe. I will also say there is a language difference here so all of this conversation was done via text, he in CA and me in WA. I asked for the photo 3 times and also explained that if there was a hole in it he would need to return it to the manufacturer and we would refund his money if they determined it was a factory defect. Somehow, I got the feeling he was scamming me but I thought I had handled this very professionally. I don't get complaints, nor have I had one in 17 years.

I paid for a Samsung Gear 2 watch March 23, 2017 thru PayPal. I sent the watch back April 6, 2017 and it was received April 10, 2017. I put in a dispute more than once trying to get my money back. Needless to say I haven't received my money. PayPal need to retrain their staff. I paid 295.60 for the watch. PayPal suck.

Sold a puppy to Ruthie. She sign my contract. Give her 3 days to take to veterinary see if he was sick. He was playing, eating, nothing wrong with him. She never call me or showed me a veterinary report. She broke the contract. 4 week later call say he was sick. She must have done something to him. Now PayPal give her all my money back and I don't have the puppy. Don't ever sell anything thru PayPal. They will steal your money.

PayPal will hold your money, even when they acknowledge it is in your account, then blame you for checking your account so many times to see what the hold-up is. Repeated attempts to withdraw or transfer your PayPal money, they will say, looks like fraud, they say. Even you enter your info 100 percent correctly, you might get an error message. Then, when you wait a while and try again, they can then say "multiple attempts" and deny you access. PayPal is definitely NOT dependable. You might find yourself in big trouble if you go off on vacation and find yourself in this situation. I wish the FTC would further investigate this and start a Class Action Lawsuit. PayPal is making money off of your withheld money and then blaming you on top of that!

My business brings in over $150,000 yr. Just recently I had a customer purchase over $767.00 from me, then decided to do a chargeback after they received the goods. I ship out with my PayPal merchant account, so automatically the tracking number is attached to every single transaction. PayPal took all my money from my account within two days! And a ghostly charge of $33.45 and 5 $20.00 charge back fees for the one customer! I tried to call them (PayPal) to speak to the chargeback dept only to be on hold for hours! They will not answer my call, then disconnect me. I called back again, to just get a business rep to have them tell me, "Oh well sorry".

After 3 days of trying to reach customer service to help me and not having success, I tried something different: on the menu I asked for closing the account, I didn't have to wait long to have someone helping me about it. Then I closed it.

I have been using PayPal for 3 months to transfer funds to my landlord for my rent. In April 2017 I transferred money from my bank account to Paypal on April 1, 2017, in which my money was deducted that same day, April 1, 2017 and by April 5, 2017 it was still not showing on my PayPal account. Meaning that my money was sitting in their bank collecting interest along with the millions of other suckers' money making about 1.5% interest. I work in finance and I do know how these transactions work. I called and advised them that my money for my rent needed to be either deposited instantly on my PayPal account or I was calling my attorney.

I recently complained about eBay and PayPal. Now they gave me a poor seller rating and freeze my money. I have forty positives, no negatives and no neutral. All the customers love me. Shipped on time. After I wrote prior review about them, they gave me eBay's opinion on my performance. It doesn't reflect the facts. This is bizarre. And they freeze my money even though all customers have product and happy. My monthly review of them is F. They wouldn't do this face to face, the sleazy, no life workers they are. And if President of company has a problem you can contact me too. Theft by deception. I tell as it is. You're the puppet. No puppet here.

Their buyer protection is unfair to the seller. Even if you provide emails proving you sold the item regardless if it is "tangible" or not, they always favor in the buyer's cardholder and will put your account into the negative. I sold an online account for a game to someone and have all records of our conversation right down to our goodbyes.

I recently had an extremely horrible experience with Paypal. I have made a purchase on eBay with an item worth almost $400. The tracking information from USPS showed that the package was delivered "at front porch" at 5 pm on a Saturday evening. We have never received the package though. We then contacted the local post office and two days after was informed that the package was permanently lost. Together with other proofs, we forwarded the email to Paypal to dispute the charge since the order had never arrived at us, we were treated very rudely by the customer representative and his supervisor with a British accent. We were told that although the front porch is a public area, the package is considered to be delivered to us and no refund is granted. We would have to suffer the loss all by ourselves and there was nothing they could do about it.

PAYPAL IS LIKE A BIGTIME SWINDLER - Calling the attention of the PAYPAL MANAGEMENT. For the past few months (almost a year) we've been waiting for you to uplift the threshold - you ask so many requirements and everything is perfect but until now you still keep holding our money worth almost $3000 USD. As you can see they are always saying that they will come back to you within 2 to 3 days but it took almost a year already but still it's the same.

I ordered a product and selected Paypal for payment. The money was supposed to come from my debit card as it has for years and years. It just so happened that I had a cash balance at Paypal. An option appeared to take it from the cash balance. I opted NOT to have it withdrawn. Today I see that they took the money from that balance. The customer service rep confirmed that I opted NOT to have the $$ withdrawn. He said that's the policy regardless. Further I read that if I cancel my order I have to wait 30 days to get my cash back. Come on!! This is fraudulent behavior on Paypal's side.

My sole income is selling on eBay and funds are held in my PayPal account. I have been selling for at least two years and never had a problem with eBay or PayPal until February 2017. All of a sudden PayPal started holding funds for items that were purchased from me and paid through PayPal. I need these funds to support myself and to pay for eBay fees and shipping cost - I offer free shipping. They have done this 4x in the last 2 months. This is a huge hardship especially when they tell me I have to ship the item out and then wait 3 days after the buyer has received items before funds are released.

It seems that money goes into PayPal pretty damn easy. Getting money out another story. Always a holdup, always stalling. Bank information matches perfectly still had to wait a week for a bank transfer. Thanks a lot, PayPal. Can't wait till a better service comes and puts them out of business.

Worse business ever. I mean there's no way to get a balance off your PayPal unless an old card. My card had expired. When doing a dispute they believe the seller but If the seller don't respond then the dispute in your favor.

I sold iTunes gift cards worth of 300 dollars on eBay. The buyer told me to send iTunes codes through message since he needed the codes asap so I did. After the buyer thanked me for sending the codes, the buyer disputed an unauthorized charge on PayPal. I shipped the physical gift cards to the buyer so I could provide tracking number as a proof. Nothing helped me to get back my money from the buyer. PayPal decided to side the fraudster.

I purchase at Abercrombie & Fitch. Was 472.81$ 12 pieces (February 23, 2017). I return 2 pieces for the value 85.39$ and the second 41.73$ (March 03, 2017). When I trying to return the 9 pieces remaining, the screen display of the store deceived that PayPal did not accept the return (March 04, 2017). I travel to Europe, march 5. I return to Miami march 20, 2017. I ship the 9 pieces remaining by mail. Abercrombie & Fitch returns the 345.69 march 29/2017. Paypal affirms that they returned me the money on February 23, 2017. This is not true. That day I make the purchase. I have proof. I have proof of all this. Credit card statement, Abercrombie & Fitch purchase history. Everything. Samantha from Abercrombie & fitch only answers email after 2 days. And that they cannot do anything. Paypal do not know and do not want to know. Citibank every day I send you 1 email. Nobody answers me. Where are my $345.69?

It appears that for the past 6 months, it has been more and more difficult to deal with PayPal. I'm very dissatisfied with the experience I have been having lately. They already destroyed one of my other accounts by refunding someone for returning an item they had for over 4 months. Buyer sent me back a water damaged phone but they got a full refund and I got screwed. After many escalations... Nothing... No consideration that I have been with PayPal for a very long time.

I allowed a counseling client to use a credit card to pay me through PayPal. Not only did PayPal charge ME over $50 for this transaction, they also are also withholding almost $500 because of a $1000 limit, an arbitrary rule (which I never recall seeing in their TOS). I was then offered the chance to get the balance ONLY if I give my social security number--no way! I suppose I will have to wait 30 days to get the money that was paid to me. As soon as that happens, I will be canceling my association with Paypal and even perhaps, seeking an attorney. Doing business with them has cost ME a lot of money.

I have used eBay and PayPal for years but never again. PayPal have held my money received from a sale of $975 for a month for no good reason at all. The buyer came to my residence picked up the merchandise (furniture) wood church pews. Like the pews, loaded them in his trailer, and submit payment immediately. I contact PayPal a week later as to the reason why my Funds are on Hold and they tell me to protect the buyer's interest. I said, "Protect the buyer interest?" There is no place on earth that sell used merchandise and give the buyer a month to change their mind and return the merchandise.

PayPal suddenly essentially blocked "permanently" my account because I listed for sale an over the counter vitamin (folic acid) on eBay! I am a loyal customer, very respectful to the regulations since 2006. They could have warned me if something they think is not according to the rules. But permanent banning of a customer, essentially blocking him out of eBay too with no warning? This is good business practice? Does anyone have experience over this and can help? I am issuing complaints in any organization I can find and share this on Facebook, Twitter and all the relevant forums. I still can't believe PayPal's practice of sudden death with no warning whatsoever and no previous problems of any sort.

I've been a user of PayPal for years. Until today, when I found out firsthand what happens if you link your bank account. I had a small balance owing for PayPal, under $10, and as I was waiting to get paid I knew I might get an NSF fee if they tried to take out the money before payday but instead of taking the balance out in one transaction they did it in FOUR different transactions of $1.39 each, and two of $6.99, all in the same day! I was hit with SIX NSF FEES IN ONE DAY, all for the same PayPal account. It has cost me almost $300 in overdraft fees!!! Do NOT use PayPal. They're a bunch of crooks that will completely screw you over. I am never, ever, ever using them again.

I am finding PayPal impossible to contact! I'm afraid that my account has been breached and PayPal will not respond. An online vendor may have my PayPal account info and PayPal will not confirm or deny my inquiries.

So my boss recently got cancer and had surgery and could not deliver my check to me because he was unable to travel so I told him he could just deposit the money onto my frequently used PayPal debit card. And just as PayPal decided to update their system and it ** one of my accounts up making me unable to withdraw or even transfer my money which was 2 week of pay to save my boss the hassle of trying to get next week's check to me as well. Well that was 2 and a half weeks ago. The first 4 to 5 days they just kept telling me that it's a issue with their system and they are working on it and to just keep trying. Day six they told me that the issue is fixed and it was not. And refused to do anything, wouldn't transfer it to a bank account or my girlfriend's PayPal.

I recently opened a new eBay account and PayPal account. My brother needed to pay some guys that did some work for his company out of town and asked that I take care of it for him since it was just outside of Nashville and I was here in the City. He sent $650 to me to pass on to them. It got hung up in my account after I received notices I needed to "validate" my account information. I uploaded my Tennessee State DL along with utility bills in my name and I was told they could not validate my Tennessee DL. I spoke with Teresa (employee #**) telling her I was shocked. I have had that license for 25 years and asked her what was their methodology for validating? She replied, "It's proprietary." Obviously, was very unhappy and quite frankly upset.

Bought my card in October and attempted to activate it. They never sent me the actual card after several months so I called to find out where it was. They finally sent it out. Meanwhile, they depleted all of the funds I had put on the card with monthly service fees since October. How can they charge you a service fee when the card isn't even activated yet? I finally got my card in April and now there are no funds available when I put funds on it to begin with. This is total BS. Beware of buying these STUPID PAYPAL DEBIT CARDS! It's all a sham!!! They wait months to give you your card and drain it of funds before you ever receive it or get a chance to spend the money you put on it.

I've been a PayPal user since 1999. A couple months ago, I purchased a set of earrings from Guess online by using a credit card through PayPal. The earrings arrived damaged. I went through the usual Guess return procedure, got a label from them, returned the earrings, and then a month went by without a refund. When I called Guess they were unhelpful and their email replies always said "we haven't received the return yet", though the USPS tracking number showed they had been received 24 days earlier. Tired of getting the runaround, I went through PayPal's buyer protection forms and explained the situation, and gave them the tracking number showing the return was received. Guess responded back saying they hadn't gotten it yet. Neither Guess nor I requested the complaint be closed, but PayPal immediately CLOSED my complaint and told me I couldn't reopen it.